Solutions Management Resume Samples

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M Schulist

Madie

Schulist

304 Robel Mount

Philadelphia

+1 (555) 112 1171

304 Robel Mount

Philadelphia

Phone

p +1 (555) 112 1171

Experience Experience

Detroit, MI

Solutions Management

Detroit, MI

Gulgowski-Jenkins

Detroit, MI

Solutions Management

Proven track record of successfully attracting, developing and managing professionals in a team environment, driving success across a global business
Develop product plans positioning and messaging that differentiates our approach in the market, and leads industry direction
Partner closely with Engineering, Marketing, and Finance colleagues within the organization
Assumes leadership responsibilities such as queue management, training, quality review, and project management
Manage a global team of Product Managers and orchestrate a global engineering organization
Adheres to established procedures of documenting cases
Documentation:Documents support calls/cases and resolution for future reference and reporting

Detroit, MI

IT Solutions Management

Detroit, MI

Hackett-Becker

Detroit, MI

IT Solutions Management

Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies
Provides support services to customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction
Works with other developers to make sure that all data solutions are consistent
Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative action
Provides and/or oversees support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative actions
Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality
Work independently and/or collaborative to provide comprehensive solution and services

present

Philadelphia, PA

Director Solutions Management

Philadelphia, PA

Bergnaum, Graham and Kreiger

present

Philadelphia, PA

Director Solutions Management

present

Partnering with Marketing to assist in promotion strategies from market sizing, to buyer process, product positioning, and product launch
Establishes pricing to market
Responsible for establishing the long-term vision and growth strategy
Handling the lifecycle management process and key integration points with Sales to ensure customer retention
Works with team to develop marketing and launch plan
Manage the ongoing performance against the P&L
Assesses market position

Education Education

Bachelor’s Degree in Business

Emory University

Bachelor’s Degree in Business

Skills Skills

Knowledge of ASAP methodology/SOLMAN & Exposure/knowledge to SAP's Best Practices
Strong knowledge in different programming or scripting languages. (SQL, python, Scala)
Strong organizational and multitasking skills with ability to balance competing priorities
Experience in an ETL tool and Reporting Tools (such as BO and Tableau) is
Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written)
Ability to work independently, guide clients, understand business processes and work cohesively with project / support team members
Strong experience working hands--on with big data systems such hdfs, hive, impala and spark on one of the Hadoop distributions such as CDH, HDP etc
CRM Middleware knowledge /exposure is added
An ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm
Ability to work independently and collaborative with other staff members

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Solutions Management Resume Examples & Samples

Build short and long term vision, budget and communication plan. Regularly update the organization on milestones and accomplishments. Celebrate wins in the market
Develop and coach a team of product managers to deliver industry leading solutions
10 - 15 years of progressive experience in product management or product marketing experience with at least 7 years of experience in product management with a global technology company including executive-level experience leading global teams
Experience with unified communications and collaboration product marketplace, telecommunications, cloud services or IT infrastructure is preferred
Bachelor degree in Business, Marketing, Engineering or other quantitative discipline; MBA strongly preferred
Knowledgeable in product requirements process
Possess strong executive presence and influencing skills
Strong technology industry leadership, trend knowledge, and perspective on the future of the workplace

Director, Solutions Management Resume Examples & Samples

Establish a vision for the product portfolio and gain necessary buy in and resources for success from across the organization
Responsible for end to end product management of cloud and software infrastructure solutions
Partner closely with Engineering, Marketing, and Finance colleagues within the organization
Ability to make tough decisions, assess investments and divestments, articulate rationale to other partners
Ability to collaborate with multiple countries, sites, functions and cultures
Ensure alignment with sales to gain customer input and be a champion for solutions within the marketplace
Develop detailed analytics around solution adoption, market, feedback and future planning. Present to executives in a meaningful and simple way to demonstrate hands on knowledge of the business
Ability to work closely with resources not directly aligned to the organization
10 - 12 years of progressive experience in product management or product marketing experience with at least 7 years of experience in product management with a global technology company including executive-level experience leading global teams
Proven track record of successfully attracting, developing and managing professionals in a team environment, driving success across a global business

Director Solutions Management Resume Examples & Samples

Own and report out on the P&L for the Property Management solution area
Manage the technology development budget
Responsible for establishing the long-term vision and growth strategy
Understand the market opportunity, customer needs, and competitive actions to define differentiated products
Drive the definition and execution of the roadmap, rationalize current product capabilities relative to investment and the annual product plan, define release plans, and manage prioritization based on knowledge of the product vision line of business strategy
Manage and lead a team of product managers to define detailed requirements and user/customer acceptance criteria for the development teams
Regularly engage with customers, prospects, and launch partners to validate and refine requirements and show case iterative demos
Liaise with Delivery and Customer Care to ensure understanding of product enhancements and support expectations
Monitor new technology trends and identify areas of innovation relative to distinct competencies and market /business needs
Act as the central point of contact or general contractor for the plan and execute the end to end go-to-market strategy with support from other departments like marketing, finance, training, technology etc
Identify customer and internal KPIs, track impact of product investments relative to those KPIs, and rationalize roadmap relative to results
Serve as voice of the product both internally and externally
Strong background with Property Management Systems at hospitality software vendors or similar e-commerce verticals
Minimum 10 years’ experience working with enterprise software, preferably in Product Management
Past experience at the hotel and chain level in hospitality
Bachelor’s degree, preferably in a hospitality or technical field (MBA preferred)
Experience working in a team-oriented, highly collaborative environment is essential
Minimum 5 years leadership experience driving process and business practice improvements
Strong business acumen, critical thinking, and analytical skills
Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion
Self-starter who is comfortable with ambiguity and has a proven ability to operate well in a fast-paced and dynamic environment
Strong commitment to excellence, integrity, and transparency

VP, Industry & Solutions Management Resume Examples & Samples

Conduct deep analysis leading to the identification of trends in both mature and growth markets globally
Develop, own, and drive strategic plans for Blackboard’s higher education markets, that drive viable products, sales, product integration, and marketing plans
Identify key product and / or solution gaps within Blackboard’s product solutions, to include identification of viable alternatives (organic and M&A) to close these gaps
Identify and execute on both short-term and medium-term product and solutions alternatives/extensions from within Blackboard’s current technology set that meet specific needs and positively impact business objectives, including packaging, bundling, targeted/improved pricing strategies, and sales/marketing enhancements
Work cross-functionally to build medium- and long-term product plans and roadmap requirements specific to overall industry planning and success
Act as the primary product team liaison to the industry go-to-market team, working closely with that team to understand sales trends/dynamics, team performance, client feedback, and direct and nuanced solution/product imperatives
Develop relationships with key clients and client thought leaders to help inform decision making and provide advocacy to Blackboard’s solutions in-market
Represent Blackboard in key internal, client, and industry forums to convey product strategy and roadmap, and solicit client and market feedback
Analyze potential partner relationships for the blackboard product suite both integrated to overall product roadmap planning, as well as identified outside the current Blackboard solution but evident within industry trend analysis
Identify and prioritize acquisition candidates to complement and drive solutions strategy
Track and maintain currency on leading integration, content, interoperability, and digital textbook/content trends
Represent Blackboard at key industry events and initiatives
Own and advocate key leadership initiatives within Blackboard Product Management associated with internal planning, annual goals, client-related initiatives, and sales/marketing support
At least 10-15 years’ experience driving a business, typically through combined experiences in general management, education technology, and serving the higher-education market
Ability and experience necessary to create and communicate, through a variety of channels, our story about what is happening in the market
Deep understanding of the strategic view of student persistence and student success, and the capabilities, technologies, and services that drive them
Experience and success managing teams, and cross-functional product / project assignments across the technology or curriculum lifecycle
Experience implementing key technology initiatives, either within school/district leadership or as a senior technology partner/vendor
Excellent written and oral communication skills.Comfortable and effective in small group and large group presentations.Experience and a proven track of participating in industry forums or critical sales cycles.Compelling and accurate writing ability
Analytical with strong experience pulling from a variety of data sets.Able to synthesize results for critical strategic-level implications.Effective within business planning and modeling tools to include excel or other financial / CRM solutions. Success in completing market-sizing, documenting business plans, and creating financial models to support plans
Collaborative. Proven ability to work cross functionally and informally to achieve overall business objectives, product sales, and go-to-market results
Passion for technology and its opportunity to better enable learning opportunities for students, parents, teachers, and administrators
Flexible and adaptive. Up to 20% travel, including occasional international travel required
Strong influencer, shaping strategic direction, driving leadership councils, being the voice at the table of higher-education by providing thought-leadership

Director Solutions Management Resume Examples & Samples

Identify, productize and scale new service/solutions offerings for institutional buyers - including semi-custom offerings or sets of defined capabilities - that deliver improved customer efficacy, increased sales, and meet internal KPIs (including margin)
Be responsible for coalescing cross-functional teams to curate cross-Pearson and partner assets (as needed) to create solutions
Be responsible for envisioning, planning, executing, and scaling solutions management in Higher Ed, Professional & Association, and K12 online & Blended channels
Identify opportunities to create consistent service definitions based on market need and emerging trends by harvesting insights from successful client engagements and common RFP requirements
Strategic thinker with the ability to translate strategies into solutions
12+ years of experience in a product or solutions management role
Leadership experience managing complex projects and working in a matrixed organization
Deep understanding of US education markets (ideally K20)
Excellent leadership skills and ability to partner with internal sales, marketing, & services teams
Exceptional communication, presentation, and collaboration skills
Bachelor's degree in marketing or business administration
MBA/Graduate degree and Pragmatic Marketing Training desirable

IT Solutions Management Resume Examples & Samples

At least 6 to 8 years of SAP CRM Service consulting experience
Team member for at least ONE full life cycle SAP PM/CS or SD and ONE CRM Service Implementation
Support Lead for SAP CRM Service. Address and resolve help desk tickets in a timely and efficient manner, providing hands-on user support as needed
Heavy hands-on experience with various CRM application areas such as: Service/Interaction Center & RPA /Field Application (Mobile)/ Analytics
Knowledge of ASAP methodology/SOLMAN & Exposure/knowledge to SAP's Best Practices
Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written)
Ability to work independently, guide clients, understand business processes and work cohesively with project / support team members
Design, implement and configure minor to major functionalities in SAP CRM Service
Willingness to work both in production support and change requests / implementations as needed
CRM Middleware knowledge /exposure is added plus
Work with CRM, Supply Chain and Finance data owners to fix data issues or to re-assign responsibilities

IT Solutions Management IV Resume Examples & Samples

Facilitate and conduct user requirement sessions with user community to document as-is and to-be process
Develop solutions from customer requirements
Develop Proof of Concept as required
Develop/document Solution Specification for team members to work from
Work with support team to investigate root causes and troubleshoot Teamcenter Engineering data to continuously improve the application
Responsible for leading several technical PLM projects with user requirement, development schedules and testing and delivery of the solution to the end customers
Work with IT infrastructure and architecture teams for developing roadmap, strategy and supporting the governance model
Work with leadership team to create and enhance vision and strategy for PLM
Must have hands-on experience working with Teamcenter 10 and above; Active Workspace
Bachelor’s degree in Engineering, Computer Science or related degree - required
Master’s degree - preferred
10+ year’s direct work experience with PLM strategy, roadmap, implementation and support - required
Experience in product and engineering processes related to PLM Solution set - required
Experience as a cross functional team leader with ability to bring disparate IT and business functions to create solutions that enable PLM vision - required
Experience with Siemens and/or Teamcenter Engineering Multi-site - preferred
Experience with PDM information system infrastructure - required
Experience with development tools and processes - required

IT Solutions Management IV Resume Examples & Samples

Negotiate with customers to design solutions to address complex cross functional needs. Identifies BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and preform technology evaluations, as required. Works with multiple vendors for high quality resources and competitiveness
Perform and document software application configuration and/or coding, prepare and execute testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines. Supervises work of contract developers. Perform Quality assurance
Monitors specific IT systems or set of systems for availability and performance and reports anomalies through predefined process. Participate in evaluation/recommendation of patches, point releases, major upgrades, and new systems

IT Solutions Management IV Resume Examples & Samples

Drive process design & standardization within their process area
Manage project planning, work breakdown, and time tracking
Benchmark end-to-end best practice
Own, contribute and sign-off on all project phases
Own and resolve all process design integration gaps and escalations
Identify and mitigate risk with signed off plan
Vet customizations
Adhere to documentation required to support the IT organization process
Manage support service group and deliverable with continued improvement programs
This role is for a person with extensive process and experience in SAP (hands-ons & systems) of manufacturing and engineering space
Experience in areas of manufacturing process, Item/Master data for manufacturing, BOM, ECO/ECN, revisions. Integration experience with any PLM system
Self-starter, little management required, driven, ability to work well in a team environment extensively both upwards and downwards in the organization is essential
Travel required while on project
Deep functional knowledge
Cross functional knowledge
Strong project and driving decisions across matrixed management
Design analysis and good understanding of business process mapping
Any experience in Engg tool sets - Teamcenter or Agile is a plus

IT Solutions Management Resume Examples & Samples

Develops code for moderately difficult software projects. Design and implement bug fixes
Designs moderately difficult software projects
Develops software documentation
Troubleshoots a variety of moderately difficult software problems. Performs software tests on code and enhancements. Defines software specifications
Interfaces with internal customers for requirements analysis and schedule
Primary: - .NET/SQL Server/ASP, Java, Oracle, SQL, Scripting, SOA,
Secondary: Exposure to Source control tools and .net
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Director Solutions Management, MID Market Resume Examples & Samples

Primary product owner for new product targeted toward mid-market segment
Build compelling product with right product market fit using lean/agile methodology
Define vision for the product through a roadmap
Research market potential and competitive landscape
Do user research understanding the needs of users
Build wireframes and product flows
Through data driven insights, evaluate and communicate effectiveness of features released and make follow up recommendations
Challenge traditional solutions for customer problems by proposing disruptive solutions that create unique value based on the Ariba network
Work closely with cross-functional team of developers, UI designers, Marketers and Sales to find best solutions for building the product and GTM
Qualifications & Skills
8-10 years of product management or relevant entrepreneurial experience in B2B software delivered as a cloud service
Experience building and launching Saas products targeted towards Mid-markets and SMBs
Experience with building products for CFOs/Controllers/Procurement a plus
Passionate about the space: You love the world of business apps that have highly engaged users
Self-motivated, high-energy, ambitious and passionate go-getter who can thrive in a challenging, but rewarding, fast-paced startup environment
Technology/creative thinker - someone who can dream up big opportunities and through passion, persistence, and attention to detail, drive the team to deliver on them
Familiarity with agile product development practices - and preferably experience working among global engineering teams
Ability to execute on aggressive and dynamic product development timelines with competing resources and priorities
Advanced degree in Computer Science/Math/Engineering; MBA preferred

Senior Director, Solutions Management Resume Examples & Samples

Provide industry insight to the business regarding go-to-market strategy and new solutions that will promote Conifer as an industry leader. Initiate and manage the processes necessary to identify, quantify and prioritize new solutions and solution enhancements to support Conifer Hospital RCM services. Translate the business needs into solutions that will deliver improved performance to our clients and/or financial benefit to Conifer
Work with strategic alignment to review initiative scoring to determine the viability and likelihood of success of requests for new solutions and enhancements to existing solutions based on client performance, improved margin, increased revenue, competitive intelligence, market demand and cost to implement and alignment with strategy. Manage processes to prioritize and communicate the priorities for the organization; includes the creation of Multi-Generational Solution Plans – the prioritization, resource requirements and timing of implementation of new solutions or enhancements to existing solutions
Work within a team of solution management executives that will manage in a cross-functional environment to oversee the development, prioritization and execution of solution development initiatives. Participate in formal governance process to monitor in-flight progress towards timelines, scope and FBC commitments, and rationalize the portfolio. Routinely communicate status across the business
Function as a Business Partner for the Operational Service Lines representing all of Business Transformation related to the communication and buy-in from operations leaders and IT leaders related to the activities needed to add new solutions or enhance existing solutions.as well as assisting with accessibility of resources across the broader team
Exhibit a command of Revenue Cycle Management fundamentals for hospital RCM operations to educate the organization on the best practices of RCM operations in an acute setting
Be responsible for the delivery of all Solution Management processes with an aim towards increasing the contribution margin associated with point solutions and client P&Ls
Define the Conifer Way across all service lines in partnership with Operational leadership and Business Transformation partners to align all processes, systems and governance to The Conifer Way
Must possess a solid understanding of product development/product management methodologies and disciplines
Strategic, with the ability to consider a broad range of internal and external factors, ability to recognize opportunities for success, and flexibility to adjust actions and decisions in order to focus on critical issues
Strong transformational skills and ability to drive change in a fast paced organization
Ability to build effective relationships both within Conifer and the client organization and strong ability to influence senior leaders overseeing operations that are based in multiple locations across a wide geographic span
Strong understanding of relationships between patient access, health information management, billing and collections
Extensive knowledge of revenue cycle metrics and drivers, particularly in billing and collections (AR days, cash goals, aging, and compliance metrics)
Analytical abilities using revenue cycle metrics/processes to measure and drive results (including days in A/R reduction, improved cash collections, reduced aging, and lower denials)
Knowledge of key drivers of patient and physician satisfaction, and proven ability to bring improvements to the overall customer experience
Demonstrate a command of the technology necessary to support Hospital RCM operations and the ability to automate functions that lower cost and increase yield for Hospital RCM functions
Demonstrate the ability to manage cross-functional teams that do not report directly to you; including operations, information technology, client management and Business Transformation
Ability to communicate with clients and client resources in collaboration with Client Delivery to achieve desired results around improved Hospital RCM metrics
Ability to present and communicate effectively with client and internal executives regarding the priorities and rationale for required changes
Bachelor's Degree, Master of Business Administration (MBA), Masters of Healthcare Administration preferred
Minimum of 5-10 years progressive revenue cycle management
Consulting experience for Big 5 Firms managing Revenue Cycle Redesign and multi-disciplinary teams

IT Solutions Management IV Resume Examples & Samples

4+ years’ experience with architecting solutions involving one or more cloud service providers including AWS, Microsoft Azure and Google Cloud
4+ years’ experience working with and developing enterprise architecture deliverables technology roadmaps, reference architectures, platform standards and technology strategies
2+ years’ experience architecting public, private and hybrid cloud solutions across IaaS, PaaS and SaaS cloud providers
2+ years’ experience with DevOps tools and processes including cloud automation, continuous delivery/integration in collaboration with Agile development processes. Preferred Experience
Bachelor’s Degree or equivalent years of experience
Architecture Certification (AWS architect, TOGAF, Zachman or other)
Demonstrated ability to understand, analyze and apply abstract enterprise and technical architecture concepts
4+ years’ experience creating and maintaining architecture artifacts for infrastructure related technologies including compute, storage, networking, virtualization, web servers, databases (relational and no SQL), big data environments, app servers, middleware, monitoring, security and directories

IT Solutions Management Resume Examples & Samples

Perform and document software application configuration and/or coding, prepare and execute testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines. May supervise work of contract developers. Perform Quality assurance
Monitors specific IT systems or set of systems for availability, performance and capabilities and reports anomalies through predefined process. Participate in evaluation and recommendation of patches, point releases, major upgrades and new systems
Provides and/or oversees support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative actions
Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality
Mentors and trains team members in product functionality, development and testing guidelines, tools, and methodologies
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Explains difficult or sensitive information; works to build consensus

IT Solutions Management IV Resume Examples & Samples

Solution delivery & product support responsibilities in Master Data Management space
Lead a team of Master Data developers, Functional Analysts & production support staff and coordinate with onsite and offshore teams and business users, ensure smooth production operations
Lead data governance and data quality efforts
10-12 years of experience in solution design and development of EDM solutions using tools like SAP MDG, Data Quality Management, Info Steward
Align and gain enterprise-wide agreement on commonly reused master data domains, entities and attributes
Strong functional and technical knowledge and understanding of SAP master data elements, processes, and configuration
Expertise in Data migration and Data quality tools
Experience in managing & guiding large team of EDM team of functional analysts, developers and support staff and coordinate with onsite team
Deep understanding of the SAP data structures, fields, and how to best utilize the master data solution - covers material (parts, raw materials, full goods, BOMs,) customers and vendors
Master data maintenance experience including quality control monitoring
Establish quality control processes and provides guidance/support to the maintenance organization in executing the processes/reporting
Demonstrated experience working directly with the business users to define requirements and translate them into data governance and data quality solutions
Review the code developed by team and ensure it adheres to development methodology, standards and best practices
Ability to thrive in high visibility, fast-paced, and constantly evolving project environment
Excellent written and verbal communication and customer interaction skills

Director Solutions Management Resume Examples & Samples

Define the solution P&L
Manage the ongoing performance against the P&L
Successful completion of a Bachelor’s Degree in a relevant program of study is mandatory
Relevant post graduate qualifications and professional memberships will be preferred. It is essential that a person at this level proactively maintain awareness of development methodology and standards to improve project, product or process quality
Understands the competitive product mix and emerging players and solutions in the market
Understands the solutions, design and feature mix in the market/competitive products
Has a fair idea of broad brush of competitive products in the market and product extensions there-in
Ability to analyse the market gaps in product portfolio and recommend stages of product development
Experience creating storyboards and interface with Architecture/Design groups effectively
Experience producing product road-maps along with features and designs based on different stages of the product
Experience interacting with customers, partners, market consultants to address market-product-competition mix
Experience innovating product based solutions based on changing market and customer requirements
Understanding of technology platforms which are prevalent in market/competition
Ability to translate customer problems into features and design requirements
Experience in a solutions management role in other similar companies previously at least for a period of 18 months

IT Solutions Management Resume Examples & Samples

Works as part of GIS BIDM team to design and implement big data solutions in alignment with business needs and project schedules
Design scalable data analytics platform and solutions in Hadoop and develop visualization and reporting solutions (leveraging technologies such as Tableau, Business Objects)
Code, test, and documents new or modified data systems to create robust and scalable applications for data analytics
Works with other developers to make sure that all data solutions are consistent
Interfaces with business community and provides ongoing status
Performs technology and product research to better define requirements, resolve important issues and improve the overall capability of the analytics technology stack
Evaluates and provides feedback on future technologies and new releases/upgrades
3-5 years of data engineering, data science experience or software engineering
Strong experience working hands--on with big data systems such hdfs, hive, impala and spark on one of the Hadoop distributions such as CDH, HDP etc
Experience with agile or other rapid application development methodologies
Experience with object-oriented design, coding and testing patterns as well as experience in engineering (commercial or open source) software platforms and large-scale data infrastructures
Significant knowledge of data modeling and understanding of different data structures and their benefits and limitations under particular use cases
Strong knowledge in different programming or scripting languages. (SQL, python, Scala)
Strong organizational and multitasking skills with ability to balance competing priorities
A passion for technology. We are looking for someone who is keen to leverage their existing skills while trying new approaches
Experience with a RDBMS –Microsoft SQL Server, Oracle, DB2
Experience in NoSQL databases such as HBase, Couch Base, Vertica, MongoDB, Cassandra is a plus
Experience in an ETL tool and Reporting Tools (such as BO and Tableau) is a plus
Experience collaborating with global teams
Ability to work independently and collaborative with other staff members
Excellent verbal, written and presentation communications skills, organizational capabilities, and collaborative interpersonal skills

IT Solutions Management Resume Examples & Samples

Engineer video and web based conferencing solutions for unified communication services
Implement new services in the areas of AMTV, eMeeting and video services
Provides assessment of technical viability of new products, technologies, service improvements are part of the UC&M team. Investigate technological alternatives and recommends direction
Deploy new conferencing technologies along with other technologies to ensure high value of productivity, integration and security
Conferencing architecture with new technology implementation, research and evaluation of emerging technologies
Work independently and/or collaboratively to provide comprehensive solution and services
Provides support services to customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction
Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative action
Monitors specific IT service or set of services for availability and performance, collates and analyzes data to develop recommendations to improve or change technology
Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies
Responsible for troubleshooting and resolving incidents with above products
Demonstrates conceptual and practical expertise in own discipline and expert knowledge of related disciplines

Solutions Management Resume Examples & Samples

Provides coordination and clear communication via phone, email and SFDC on case or other client support activities to both internal and external customers
Works independently on complex clients or projects while effectively managing expectations
Reviews team metrics weekly to ensure efficient operations and areas of opportunity
Precepts new employees
Assumes leadership responsibilities such as queue management, training, quality review, and project management
Documentation:Documents support calls/cases and resolution for future reference and reporting
Performs other tasks and projects, as needed
Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program
Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts
Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process
Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management
Demonstrated ability to work in a team environment that requires quick turnaround and quality output
Supply, Coding or Clinical background preferred

IT Solutions Management Resume Examples & Samples

Engineer authentication solutions for authentication services
Implement federation integrations with SaaS services and identity federation
Provides assessment of technical viability of new products, technologies, service improvements with identity and authentication services. Investigates technological alternatives and recommends direction
Deploy certificate based authentication along with other technologies to ensure high value of productivity and security
Implement mobile strategy and mobile single-sign-on for enterprise
Authentication and Identity architecture with new technology implementation, research and evaluation of emerging technologies
Work independently and/or collaborative to provide comprehensive solution and services
Web developer - Develop various Web interfaces and create JAVA script per functional requirements

Director of Solutions Management Resume Examples & Samples

Establish sustainable, differentiated positioning for solutions that align with corporate brand positioning
Develop market-specific problem statements, user scenarios, business cases, market requirements, etc. to define, package and roll-out solutions that establishes a unique and differentiated market position for Epsilon Technology
Conduct research to understand the competitive landscape, buyer and user personas, and customer satisfaction drivers
Develop go-to-market materials and sales training content for defined solutions
Define solution-level and feature-level message maps to be used by sales, account management and corporate marketing to inform outbound communications and lead generation programs
Define success metrics in coordination with solution stakeholders
Define launch strategies for new solutions, partnering with sales, product management, technology delivery, corporate marketing and other internal/external facing teams to execute against those strategies
Personally espouse and demonstrate the values of Epsilon in everyday interactions both inside and outside of the company
15+ years of business experience, with 10+ years of solution/product management/marketing experience with marketing automation or campaign management products. Marketing services experience is a plus. MBA Preferred
Track record of leading the solution definition process and influencing the solution development process through customer insights, and an ability to translate client needs into solution requirements and marketing strategies
Demonstrated creative approach defining, developing and launching successful market-driven solutions that emphasize differentiation and value
Proven success in a fast-paced, matrixed work environment. Ability to thrive in a dynamic, rapidly changing and highly competitive industry
Direct experience launching new products, solutions or services and managing the go-to-market strategy for those products. Customer-facing sales support experience a plus
Strong analytical skills and passion for interpreting and translating quantitative and qualitative data into market/buyer/industry insights
Ability to understand and interpret a complex competitive landscape and effectively prioritize projects to deliver the greatest impact on company objectives
Excellent organizational, presentation and writing skills and ability to successfully interact across functions and at all levels of the organization
Good sense of humor

Director Solutions Management Resume Examples & Samples

Developing the Retail Traffic Analytics product strategy and plans based on market analyses which validate that each target market is profitable enough to support both existing and future products
Integrating ShopperTrak’s products into a coherent portfolio focused on the needs of the retail market and managing that portfolio through the development of relevant business plans, buying process, market requirements, and competitive initiatives
Creating detailed business plans that outline objective analyses of potential market opportunities to provide the basis for investment, quantifying risks and potential financial ROI for ShopperTrak
Developing and propagating a compelling and credible set of integrated value propositions that position ShopperTrak’s solutions in a highly differentiated fashion
Leading the pricing strategy development process and overseeing the implementation of effective pricing strategies, controls, and analytics for the entire portfolio of software, hardware, and integrated solutions with a focus on value-based pricing
Partnering with R&D to translate the product roadmap into a technology roadmap with development priorities through defined use cases, feature definitions, etc., impacting the timing of product releases
Partnering with Marketing to assist in promotion strategies from market sizing, to buyer process, product positioning, and product launch
Driving innovation from both cultural and business perspectives by focusing on solving market problems with solutions that deliver ROI for ShopperTrak’s customers
Handling the lifecycle management process and key integration points with Sales to ensure customer retention
Developing the portfolio roadmap of partner relationships, in conjunction with the Head of Corporate Strategy and the Head of R&D, that would include strategic alliances, solution providers, ISV’s, and product/technology partners in order to enhance solutions and to increase customer value, market reach, and deployment capabilities
Fifteen plus years of experience in product management, ideally with cloud based analytic software products; this individual must be an innovative product strategist knowledgeable about retail technology, industry trends, cloud based software, and analytics
Proven ability to build and lead high performing and high capacity product management teams with a track record of managing resources in an entrepreneurial style company
Deep understanding of how to translate retail data and analytics into products and solutions that will stand out in a crowded and competitive marketplace