National Manager Resume Samples

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S VonRueden

Shane

VonRueden

6644 McClure Pike

San Francisco

+1 (555) 160 7999

6644 McClure Pike

San Francisco

Phone

p +1 (555) 160 7999

Experience Experience

Philadelphia, PA

National Manager

Philadelphia, PA

Fahey and Sons

Philadelphia, PA

National Manager

Manage and develop a team, including performance management, recruitment and training
Develop and execute new business plans for each state with State Managers, including developing relationships to foster new business
Drive development and talent map planning for key talent and provide coaching to State Sales Managers on leadership and issues
Develop, manage and maintain effective relationships with service providers from within the group to support world class delivery
Ownership of the branch's performance management framework, including regular and supporting coaching, feedback and professional/technical training
Develop tools and systems to assist Endurance Managers in more efficient fundraising
Direct management of a group Team Challenge Endurance Managers

Houston, TX

National Manager One Walk

Houston, TX

Jerde Group

Houston, TX

National Manager One Walk

Assist in driving fundraising success throughthe development and delivery of overall JDRF One Walk program standards andstrategy annually grow Walk revenueto meet the foundation’s strategic plan
Play a lead role in partnering with field staff inthe development and delivery of Chapter annual Walk fundraising plans thatincludes core program standards and keyperformance indicators to drive revenue growth
Play a lead role in the management of the Walk programwith chapters and volunteer leaders. This includes planning, coaching and partneringwith chapter leadership to increase sponsorships, team recruitment and revenue,retail involvement and ensure high level volunteer leadership recruitment andengagement
Regularlyevaluate revenue streams, including localsponsorship, corporate and family teams, matching gifts and local corporatecampaigns, seeking trends that will assist all sites in growing their events inline with short and long term goals
Build a collaborative relationship with regionalteams and work together to address specific market/Chapter characteristics andopportunities to increase revenue. Ensure implementation of all core standardsfor Walk sites with a strong emphasis on sponsorship, corporate teams andfamily teams
Work with National Director, One Walk, to reviewbudget and forecasts to inform Chapter and regional teams of areas ofopportunity and risk for Walk campaigns
Take a lead role in the development andfacilitation of Walk training opportunities offered to field staff throughnational and regional in-person sessions, WebEx, and calls, to maximize growthof programs. Act as the primary contactfor new staff orientation and virtual and in person trainings

present

Dallas, TX

National Manager WFM & Performance Management

Dallas, TX

McClure, Kilback and Gerlach

present

Dallas, TX

National Manager WFM & Performance Management

present

Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources
Recognizee and recommends operational and support improvement
Oversee short-term workload forecasting 
Oversee analysis and reporting of employee performance including scheduled adherence
Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting 
Collection and analysis and reporting of historical agent performance statistics 
Collection and analysis and reporting of historical centre performance statistics 

Education Education

Bachelor’s Degree in Marketing

Ashford University

Bachelor’s Degree in Marketing

Skills Skills

Strong leadership ability; demonstrated ability to manage and motivate a team to high performance levels
Ability and confidence to quickly identify key issues, structure a project plan and develop strategic options
Detailed knowledge and experience in logistics operations and contract logistics – warehousing and transport
Strong business acumen and ability to determine priorities
Enable Market Leaders in optimizing capacity through prioritized capability building focus and support
Knowledge on KONE way process and quality tools
Ability to engage with stakeholders across a variety or industries and levels
Knowledge of sophisticated information solution and technology products including intranet, extranet, and portal
Share best practices and feedback throughout the region, facilitate ongoing knowledge transfer across markets
Quality Feedback tool

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National Manager Resume Examples & Samples

Coordinate the valuation activities (Desktop, physical valuations and Turnaround time) by interpreting and translating available management information (e.g. RVS) and implement corrective actions and processes if required to address gaps
Obtain a thorough understanding of the business unit's strategy and valuation policies and ensure that the team understands
Allocate duties to team members in order to achieve operational targets, including prioritisation and work schedules
Manage the valuations completed by the Valuations Contractors within the agreed and contracted SLAs by studying the various performance reports on the RVS system and during remediation action where required
Optimise the service turn-around times by using best practice that is aligned to industry trends
Conduct research of various residential markets (e.g. new Developments, Affordable Housing) to ensure the maintenance of a market supported structure in the region ensuring that the bank policy remains current and relevant
Coordinate quarterly meetings with bank business partners (Private Bank, Business Bank, Home Loans and Collections) thereby ensuring that they are informed of service related issues, updates regarding new Valuations requirements and that service delivery is acceptable
Attend external stakeholder meetings (e.g. Developers) to give advice on technical and administration requirements (e.g. occupational certificates) with regards to the bank’s policy and procedures
Gather market information on residential transactions by drawing reports on the system e.g. Light stone, as well as the Deeds Office. Analyse trends regarding property sales, new supply (developments) and forced transactions (defaults or auctions) in the region and provide quarterly report to PBS management
Provide input and participate in the annual business planning session and ensure that all regional related activities are addressed and included in the stated objectives for the year
Implement productivity improvement measures by coaching staff on any new processes or on their areas of improvement
Participate in the measurement and reporting of internal and external Service Level Agreements on a monthly basis. Address any process failures specific to the department under management
Manage all valuation complaints from clients and mortgage originators in terms of property values and turnaround time by analysing the sales data, inspecting the property and meeting the client if necessary
Monitor daily the budget and minimise operational expenses of valuations performed by analysing the performance and valuation fee reports to ensure that there are no overpayments to Service Providers
Manage the income recovery process (e.g. valuation completed) from Business Units
Provide information in the preparation of the income and expenditure projections to support regional budget by analysing the market and economic data (e.g. tariffs paid in the market) which feeds into the overall Annual Valuation Unit budget
Create and encourage a culture of continuous improvement by continuously reengineering business strategies, policies and processes to ensure optimal customer satisfaction and service delivery
Display a pioneering strategic approach in continually seeking opportunities for operational efficiencies
Provide guidance to the team in order to achieve world-class standards of efficiency and client service and to continually strive to enhance existing processes
Champion process and technological advances by providing the necessary focus to ensure successful performance
Develop, manage and maintain effective relationships with service providers from within the group to support world class delivery
Build strong working relationships within RBB and the Regional Managers Home Loans, Agri business, Private Bank, Collections and Commercial Property Finance
Encourage reward and propagate a culture of treating customers fairly and delivering on Voice of the Customer (VoC) through an enabling and business innovation culture
Participate in regular joint root cause analysis with BUs to identify ways to reduce risk exposure by streamlining of processes, improvement in governance etc
Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements
Manage stakeholder relationships across external valuation firms and other service providers of property industry data and technology
Participate and contribute in joint business planning to ensure alignment of operational objectives with the business plans of RBB and business units
Cooperate with engaging auditors, compliance and other risk officials
Create a network and build relationships, strategic alliances and business partners (both internally and externally with vendors or counterparts (e.g. Sales, Credit, Group IT, Agencies, Attorneys and Value Add Product Partners)
Manage and implement stakeholder relationships
Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to ensure accurate implementation and adherence to rules and regulations
Utilize knowledge of environment to continuously challenge status quo and provide input and support to business to enhance customer experience
Provide high focus to problem resolution utilizing diplomatic negotiation practices to ensure streamlined service delivery

National Manager Debt Counselling Resume Examples & Samples

Optimise Collections (via contact centre and other collections strategies) across all stages in the DC process
Establish a Debt Helpline for distressed customers, including a consumer education component. Implement a distressed consumer collections strategy, if required
Manage ad hoc projects
Act as representative for the Bank at all industry forums. Implement non-statutory processes if required
Dialler management - analyse and implement best practice, produce and interpret detailed campaign performance results. Consult with Systems National Manager on technical aspects
Drive improved quality and compliance on all collection calls
Stimulate in-bound collection calls, thereby increasing collections
Use a workforce management tool to optimise dialler activity and oversee implementation of new technology to support business and product strategies, oversee all technology enhancement implementations
Contribute to reducing impairments and support customer rehabilitation
Support customer services
Ensure all processes support improved customer contactability
Engage with external providers for opportunities such as the improvement of deliverables and the enhancement of processes
Drive efficient and effective execution of processes
Manage and align communication strategies
Minimise complaints and queries
Interpret business and industry needs, convert these into operational reality
Take a medium and long term perspective with regard to business planning that impacts the customer service management
Support projects and attend to ad hoc tasks, perform all other duties as reasonable assigned
Provide regular feedback to the Head on Debt Counselling management progress and challenges
Accountability: Strategic Input
Interpret analyse evaluate and formulate plans based on all sources to ensure strategy is relevant and remains aligned
Constantly establish thinking and facilitate constructive discussions that lead to continuous Improvement
Establish and maintain a wide network within the group
Develop and maintain strong relationships with outside vendors
Ensure sufficient MI reports are being generated to enable informed decision making, with emphasis on quality, accuracy and relevance
Responsible for all staff within your area
Align direct reports to ensure effective execution of strategy
Develop a high performance team – recruit, promote, develop, coach and performance manage
Hold direct reports accountable for performance
Identify and develop talent, succession plan
Manage EE targets
Update organisational structure and role profiles
Initiate and manage disciplinary processes, address poor performance
Motivate, ensure recognition and reward
Ensure quality targets are met and exceeded
Ensure all processes and policies within Debt Counselling are and remain compliant
Remain updated with all legislation and industry rules, regulations and codes
Manage operational expenses, within budget
Mitigate risks, alert management to all potential risks
B-degree in Law or Commerce
Four years technical (debt counselling) and managerial experience
Experience in Industry forums
Experience in IT systems and MI systems and report
Good understanding of both statutory and non-statutory processes
Debt counselling process
National Credit Act and regulations
Basic legal principles
Financial principles
Budget controls

National Manager Resume Examples & Samples

Participates in design, on-going merchandising and is viewed as merchant expert
Works with Communications on annual advertising plans
Key player in the planning processes for product launches
Strong communication skills to present and influence to senior leadership of Kohler and Distributorships
Have global awareness to retail best practices
Serves as a liaison between Kohler Co. and Kohler Field Sales as well as distribution for all matters relating to showrooms
Ensure Signature Store model is replicate-able and continuously improves
Ensure the processes within the store operating manuals are adhered to; implement continuous process improvements
Conduct quarterly audits to provide Distributor partner, Store Manager, and Field Sales with any needed actions to remain in good standing

National Manager Resume Examples & Samples

Innovative and strategic thinker that can identify and act on opportunities to develop, manage and execute initiatives aligned with the Canadian Banking Operations (CBO) Simplification roadmap strategy of - Simpler, Faster, Better
Lead the Commercial Operations Initiatives, with direct accountability for identifying, defining the impacts to the businesses and the linkage to the strategic direction
Responsible to scope, integrate across all business where possible to ensure consistency across Commercial Operations where possible. Define benefits, cost and ensure successful execution
Develop and manage strong partnerships across the enterprise, collaborating as a trusted advisor
Recognize enterprise solutions that can be leveraged in Commercial Operations to improve the client experience and align to the CBO Simplification roadmap
Develop thought leadership on behalf of commercial operations, providing perspectives on the Commercial Operations Vision and Imperatives, operational excellence and business models to drive client value, in partnership with the Operations Integration Team and Manager Commercial Operations
Lead a National team of Manager Commercial Operations/Manager Specialized Sales Operations, including the Manager Operations Initiatives and Implementation and the Manager Support Operations, to provide strategic direction for these roles related to process and productivity enhancements, problem resolution, automated solutions, safety and soundness of control effectiveness and the integration/implementation of Canadian Banking Operations (CBO) strategic themes
Establish and lead cross functional teams in the execution of strategic projects including management of resources, budget and execute against deliverables and timelines
Ensures a high degree of client focus, risk balance and with metric reporting established and maintained. Ensures operational deficiencies are identified and resolved, mitigating risk and upholding the client experience
Provides strategic direction for process and productivity enhancements, automated solutions, safety and soundness of process and the integration/implementation in accordance with the Field operations Vision
Develop and manage required reporting Analytics and metrics
Draws on knowledge and experience of Lean Six Sigma disciplines, methodologies and tools to identify and implement innovative, best in class operational processes for Commercial Operations
Understand and communicate the people, process and technology implications of each initiative as part of the change management process
Escalate critical issues and risks for senior management attention
Collaborate with Senior Management in the development of presentations to “tell the story “of the Commercial Operations successes

National Manager Resume Examples & Samples

Embed and sustain initiatives in the context of the Your Future by Design for IRP, Mortgage Advice Experience, and Retail Credit Transformation (RCT)
Act as subject matter expert on key sales levers - coaching, skill building, sales activity, sales management, performance management, client advice events, local market acquisition activities, advice tools, and Observational Coaching
Provide diagnostic support on sales leaders/managers’ execution effectiveness of key sales levers (including building Coaching Mastery) and, where required, coach creation of follow up action plans; enhance sales leaders/managers’ sales and coaching capabilities, effectiveness
Collaborate with partners to identify client loyalty opportunities and recommend action plans to improve client experience through deployment of key levers
Champion partnering activities and local market activation (e.g. Realtor Experience, Estates)
Support Investment Retirement Planners, Mortgage Specialists, and Creditor Insurance businesses
Support RCT Implementation
Advise regional advisory council through regular routines regarding the deployment of resources to maximize performance
Enable Market Leaders in optimizing capacity through prioritized capability building focus and support
Share best practices and feedback throughout the region, facilitate ongoing knowledge transfer across markets
Effectively communicate and reinforce CB and local strategic direction and organizational values
Advocate for sales leaders/forces with National Office partners including escalating gaps/requirements focused on Simpler, Faster, Better ways of doing businesses
Proven sales leadership and coaching experience
Strong business acumen and execution skills with the ability to translate strategies and business plans into action and outcomes
Exceptional prioritization and time management skills with ability to optimize productivity through synergistic collaboration
Proven leadership and business performance management skills
High degree of interpersonal effectiveness, professionalism, and entrepreneurism
Aptitude for working under tight deadlines, high volumes and quick decision making
Post-secondary diploma/degree or equivalent, ideally in Commerce, Business Administration or related experience
Prior experience in leading a diverse team with bottom line accountability
Outstanding RBC Capabilities

National Manager Resume Examples & Samples

Lead the design, development and implementation of Integrated Business Planning across supply chain operations, including with the Telco business units (including process documentation and associated policy changes within SCLSA)
Transform the demand planning model and function of the SCLSA, including associated organisation changes, policy changes, information technology support and other operational improvements
Manage the demand and supply planning function(s) of the SCLSA, including formal engagement with client executives
Implement detailed planning, forecast accuracy and other measurements, setting ambitious targets to demonstrate the success of the IBP initiative and continued functional transformation with the client
Collaborate with senior IBM and client leaders on the SCLSA to ensure all team members understand their role in IBP
Provide coaching to all participants in this process, including senior IBM managers and client executives
Collaborate with IBM IT professionals within the project support teams to develop, deliver and roll-out a basic collaborative demand planning and time phased inventory planning solution
Collaborate with IBM Procurement professionals within the project teams to de-stock/manage non-forecastable / non-planable items, establish formal stocking/non-stocking decision making and product phase-out processes
Act as focal point and leader for ongoing IBP management and execution including management system development including the effective management of risks, issues and costs
Comprehensive, deep and holistic perspective of supply chain management and associated improvement drivers and interdependencies
Successful experience in implementing supply chain transformation and change in large and complex organisations
Experience in technical / electronic / industrial supply chain management. Supply chain management experience in Information and Communications Technology (ICT) infrastructure is ideal. Supply chain management experience in other industries beneficial
Deep experience in demand and supply planning concepts, approaches and processes
Proven experience in Integrated Business Planning (or Sales & Operations Planning) management and implementation
Sound analytical abilities, particularly in a supply chain planning environment including supply chain segmentation
Solid understanding and experience in supply chain information technology systems and applications, including ERP systems and advanced planning systems (APS)
Successful client-facing experience, particularly with senior / executive client management
Recognised formal supply chain management qualifications beneficial

National Manager Resume Examples & Samples

Directly manages, coaches and develops a team of Trust Professionals (Senior Trust Officers, Trust Officers/Trainees, Trust Administrators) by providing direction, development, coaching, and mentoring
Ensures performance management discussions are conducted with all employees providing feedback on their performance against their mandate, reviewing results, and discussing activities to build skill and proficiency. This includes gaining feedback from partners and colleagues
Continuous improvement approach to achieving a superior client experience, including proactive monitoring of client affairs, and ownership of client problem resolution
Lead, champion and participate with clients and employees at local community events, business associations, sponsorships, charities etc
Responsible for the acceptance of all new Institutional Trust Services business driving results by improving contributions through increasing revenue, reducing fee leakage, improving pricing and enhancing expense management
5 - 10 Years in a senior sales and management role preferably in the Trust & Estate related segment
University Degree or 10-15 years related experience
Royal Trust, Trust Officer designation or equivalent
Advanced knowledge in personal trust products and services
Knowledge in Common Law / Civil code relative to the Estate, Trust and Agency business
Knowledge of income tax laws, portfolio management, investments, and other RBC Financial Group products & services
Knowledge of financial services, securities industry including trading, settlement and Corporate Change Announcement processes
Technological literacy
Canadian Securities Course

National Manager Resume Examples & Samples

Leading, coaching and mentoring a national sales team consisting of Sales Managers and Sales Coordinators in the aggregation space
Developing relationships with large aggregators in the Asset Finance/ Leasing industry
Developing and executing on existing and new strategic objectives
Commercialising products and services leveraging aggregation partners for distribution
Managing and influencing the divisional P&L
Driving sales results from team of business development managers
Representing the Macquarie Leasing brand across the aggregator industry
Tertiary qualification in finance/business related discipline with post graduate qualifications desirable but not essential
Sales leadership experience in either Asset Finance, Equipment Finance, Automotive Finance or Business Banking
Experience managing relationships with 3rd party aggregators, introducers or brokers
Demonstrated track record of relationship management and development at senior levels within organisations
Excellent verbal communication skills along with the ability to manage multiple stakeholders/projects/outcomes simultaneously and build strong, professional relationships often at a very senior level
Strong people management skills with the ability to coach and develop sales people in particular

National Manager Resume Examples & Samples

Take accountability for all logistics operations and inventory operations of the contract
Develop and maintain relationships with key client contacts
Provide day-to-day direction to the teams under their control
Be accountable for all relationships with third party logistics providers, their performance and their contribution to innovation & continuous improvement
Be accountable for inventory management and supply planning operations with the key focus being on serviceability balanced by inventory efficiency
Ensure processes and systems are in place to achieve consistent operational performance as measured by relevant metrics
Take ownership of key business processes (internal & external) such as 3PL operations, large project distribution and inventory management
Lead innovation and continuous improvement projects as required
Provide regular metrics and project status updates to the customer
Provide regular status updates and reports to IBM management
Support the deliverables plan ensuring all cross team dependencies are documented and managed
Proven management experience and success in supply chain operations, especially related to logistics operations and inventory management
Demonstrated experience in contract logistics management
Ability to manage a complex set of goals and outcomes
Strong business acumen and ability to determine priorities
Makes appropriate trade off decisions to resolve business issues, cost and quality objectives
Good analytical and strategy skills
Ability to gain confidence with the customer
Ability to influence at multiple levels
Strong Team leadership
Detailed knowledge and experience in logistics operations and contract logistics – warehousing and transport
Operational and leadership experience in inventory management and supply planning
Strong communications skills at all levels of client and internal engagement
Contract management skills
Budgeting and financial skills
Consulting skills in a related discipline
Reporting and analytics skills
Experience in quality management

National Manager WFM & Performance Management Resume Examples & Samples

Manage WFM staff within team and national location where applicable
Administration of setup and utilization of Community WFM software and ACD reporting 
Administration of communication to and from Operations and other support departments
Collection and analysis and reporting of historical centre performance statistics 
Collection and analysis and reporting of historical agent performance statistics 
Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting 
Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources
Oversee communication to new hires on schedule process
Oversee short-term workload forecasting 
Oversee scheduling philosophy of schedule assignments 
Oversee proactive scheduling of discretionary activities such as training, meetings, overtime & under-time
Over see intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements
Responsible for maximising efficiency and occupancy while meeting service objective
Oversee analysis and reporting of employee performance including scheduled adherence
Recognizee and recommends operational and support improvement
Perform other duties and assignment as directed
Problem solving also relates to the measurement and analyses of daily reporting to better understand root causes impacting operational performance

National Manager of IT Resume Examples & Samples

Working with the VP, Operations and other stakeholders, develop, communicate and implement BUILD’s technology infrastructure roadmap focused on hardware, telecommunications, file system management and administration of our Office 365 Cloud environment consistent with business needs and the annual budget
Set-up processes for troubleshooting and support of equipment including workstations, laptops, printers, phones and audio visual equipment for BUILD staff nationally, utilizing the outside support provider as appropriate
Manage purchasing and identification of cost-effective solutions as appropriate for IT equipment and user licenses
Assist the VP, Operations in the development of technology management policies, with a focus on “preventive” policies, and communicate them to staff as appropriate. In addition, determine methods for enforcing IT policies and procedures
Work closely with the Regional teams to ensure a full understanding of their needs and their environment
Manage technology documentation and end-user information, including doing annual equipment inventories
Manage relationships with all technology, phone, and broadband vendors directly, and in combination with other staff, to ensure quality of service received is as expected/contracted
Provide research and other support to the Development Team for technology-related grant proposals
Provide guidance and expertise on technology-related investments for BUILD
Develop user training, FAQs and other methods of ensuring that employees can optimize their use of the platforms and tools and quickly as possible
Bachelors degree in Information Systems, Computer Science or other related field
Technology certification preferred (i.e., Microsoft Certified Systems Engineer)
Minimum 3-5 years of related experience overseeing day to day technology operations, including experience providing desktop and other technology support
Thorough understanding of the Windows Operating System, the MS Office suit, and Local Area Networking is a must. Significant experience with SharePoint and the Office 365 environment is highly desirable. Must be comfortable researching and understanding other aspects of the technology environment such as web-based applications, telecommunications, web conferencing, storage management, and security and access management
Passion for building the capacity and impact of strong nonprofit organizations
Understanding of the nonprofit operational context – limited resources and many competing demands
Ability to thrive in a fast-paced, goal-oriented culture
Willingness to pitch in where needed; a self-starter with a can-do attitude
Sense of humor a must
Interpersonal Skills: Use a variety of techniques, as appropriate, to connect with others to build positive relationships
Building Collaborative Relationships:Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support
Organization:Assemble information and objects in a systematic way that allows quick and easy access
Project Management:Identify the steps of a project, set appropriate deadlines, identify required participants, and hold self and others accountable to outcomes and deadlines
Communication:Utilize verbal and written skills to effectively communicate a message particular to an audience and to meet relevant goals, using clear, concise, and appropriate language
Initiative: Proactively create and/or follow through on new ideas and strategies

National Manager Resume Examples & Samples

Design and lead strategic projects and solve complex issues
Solve "real-world" issues as they arise, utilising strong strategic skills
Engage and develop relationships with senior level stakeholders from a variety of backgrounds
Provide insights and recommendations to senior executives
Ensure consistency of project outcomes with analysis in order to facilitate decision making
Manage and develop a team, including performance management, recruitment and training
Extensive management consulting experience from a top tier firm (eg Bain, McKinsey or BCG). Please note applicants without consulting experience will not be considered
A proven record of success in providing superior strategic development including robust financial, communications and project management skills
Ability to engage with stakeholders across a variety or industries and levels
Ability and confidence to quickly identify key issues, structure a project plan and develop strategic options
Experience in leading project teams and developing staff

National Manager Resume Examples & Samples

Excellent Communication Skills
Sound Product knowledge
Quality Feedback tool
Knowledge on KONE way process and quality tools
KONE Engineering standards, procedures, systems and tools
KONE document management systems and operating tools
12 – 14 years (Minimum 5 years in Installation process & method)

Rubi-national Manager Resume Examples & Samples

People development & leadership
Sales and KPI targets
Visual merchandising and store presentation
Achievement of Brand vision
Loss Prevention

National Manager Resume Examples & Samples

Design and implement the firm's affirmative action plans, to manage risk and exposure
Timely completion of all government reporting (e.g., Occupational Safety and Health Administration (OSHA), EEO-1s, VETS-100)
Advise the firm's leaders on emerging legal issues, and their impact on the firm. Recommend ways to address those issues from an EEO perspective
Develop strategies for EEO compliance, and to minimize risk
Serve as a 'single point of contact' for state and federal agencies on EEO-related matters
Manage Department of Labor audits; address questions or issues as needed
Work closely with General Counsel's Office on EEO-related special projects
Help and advise the sales/marketing groups to respond to the EEO portion of requests for proposals
Work closely with the People Infrastructure team, and other groups within the Americas People Team, to drive compliance across a variety of HR processes
Provide general and specific consulting services to the field on a wide variety of employment issues
Analyze legal developments/trends, and design compliance strategies to address these
Review a wide variety of complex statistical reports, to identify trends and opportunities for process improvement and enhanced compliance
Gain an in-depth knowledge of the firm's HR practices and procedures
Expansive knowledge of EEO/Affirmative Action laws and regulations, related employment laws, and government investigative procedures
Ability to advise, and interact effectively with, all levels of leadership
Excellent organizational skills, with the ability to direct and manage several projects concurrently
A minimum of 10 years direct experience in EEO matters
A minimum of 3-5 years in an EEO management role
Government experience in an investigative capacity is strongly preferred
Bachelor's degree, and some specialized experience and/or training in Labor Relations, HR, or a closely related field

National Manager Resume Examples & Samples

Drive new sales and revenue in the Corporate Investigative Channel, by leading a team of Client Managers to meet Corporate Investigative key financial goals
Partner with Segment Marketing to develop renewal campaigns and strategies to meet and exceed retention goals
Partner with key solutions and technology decision-makers of major customers to review strategic issues and infrastructure needs related to the delivery and support of Thomson Reuters products and services
Act as key member of the Corporate Investigative Channel management team
Build strong relationships with new product development, segment marketing and others to help inform those teams of product enhancement needs, market education, and new product roadmap
Corporate Investigative Client Managers
Seven years or more of customer facing experience in sales/client management in the online information industry or related high-value technology products or services, sales management and public records experience preferred
Direct experience working in the AML or Fraud Investigation industry preferred
Strong leadership ability; demonstrated ability to manage and motivate a team to high performance levels
Public records market experience and knowledge preferred
Knowledge of sophisticated information solution and technology products including intranet, extranet, and portal
Ability to master CLEAR, PeopleMap and Batch, as well as other online platforms and solutions
Excellent writing and uniquely strong presentation and communication skills, including the ability to present complex solutions in a customer-facing environment in a style appropriate to an audience that includes C-level executives
The ability to train and mentor sale specialists to make high level presentations
Ability to motivate and inspire Client Managers to be innovative in their approaches to servicing their accounts
The role requires overnight travel to client locations, meetings, and other Thomson Reuters facilities

National Manager Resume Examples & Samples

Set AP DCG Channel Strategy and drive consistency across all geographies in alignment with our regional and WW Channel team
Define and roll out ww Partner programs, which include tier program, recruitment, training, incentive, enablement, go to market, etc. to attract and motivate partners to increase SOW
Look at current tools and work with BT/IT to make enhancement to meet our needs and to improve user experience
Improve end-to-end partner experience to gain partner satisfaction
Look into the participation of external events to build brand and to recruit partners
Establish global and regional business partner events (e.g., Lenovo NA’s Accelerate event) to drive programmatic partner programs, enablement and training
Engage with BU and incubation team to build collaborative channel plays to drive profit levers
Bring best practices in 4P planning
Drive a worldwide Lenovo DCG channel sales cadence to meet assigned target
Represent DCG in all Lenovo channel strategy, program, and execution requirements
Working closely with AP regions/countries , identify top partners with clear growth plans
Over 10 years experience in channel sales and management, preferably in server or storage industry
Proven record in setting and implementing channel programs
Experience in leading a team across geographies
Must have leadership qualities, managing people skills and sensitivity to different culture

National Manager Resume Examples & Samples

Drive proactive engagement with end customers, Systems Integrators, Non- Traditional Partners, Consultants and OEM Partners and Distributors to significantly increase Lenovo Share of Bids & wallet in all the large opportunities in the region
Ensure full compliance to the company’s Standards of Business Conduct in the Region. Drive Business with High Integrity
Lead from front Lenovo’s strong Participation and wins in Large Deals in the Digital India programme & Smart City mission of the Government of India
Ensure adherence to company processes and effective progression in Opportunity Pipeline management system
Improve the Customer Satisfaction levels and propel mutually beneficial engagement with Business Partners
Education: At least a Graduate. Engineering graduate/ MBA preferred
Excellent Team Player. Should have strong exposure on working with extended teams in the organisation
High on Integrity & track record
Strong track record of Target Achievement
High on passion and ambition
Strong engagement track record with Government customers. Should have built professional relationships with Senior officers in Central / State Government & PSUs
Mix of experience preferred in Key Account management and Working with Partners, Systems Integrators and Consultants
Experience in Solutions sales/ Servers / Storage/ Enterprise Software
Should have managed in his past experience at least one Integrated opportunities comprising Server, Storage, PC, Services and preferably software with value of above US$ 5 Million. Should have pro-actively participated in such a Tender in Govt/ PSU organisation directly or through Systems Integrator and preferably should have won at least one such opportunity

National Manager Resume Examples & Samples

Demonstrate effective personnel management, hire, train, coach, motivate, & manage assigned sales reps
Develop interdependent partnerships with high-level school district administrators to improve levels of student achievement
Travel and communicate regularly with regional sales staff to plan, monitor, and appraise performance results
Generate budgeted sales revenue, maintain budgeted expense/sales ratio
Grow and cross-market product sales in K-12 intervention market
Maintain budgeted expense/sales ratio, develop and allocate regional sales goals/expense budgets accurately and appropriately to sales staff
Oversee an effective use of outside resources including full-time and per diem consultants, demonstrate compliance with company personnel policies
Establish effective working relationships with internal and external stakeholders
Provide information such as product needs, market conditions, promotional activities, business opportunities, sales trends, and competition strategies/activities on a regular basis in monthly reports, marketing plans, and other written communications
Strong desire to change the lives of America’s struggling readers
Previous success in building/managing a team; strong coaching, training, development skills
Proven success in educational sales- Calling on district level administrators
Knowledge of the intervention market (Title I, SPED)
Knowledge of Direct Instruction and strong reading background a plus
Five plus years educational sales experience, success in territory sales
Extensive travel (85% travel)

National Manager Resume Examples & Samples

Act a key member of Scotiatrust E.O.'s Discretionary Powers Committee (E.O.D.P.C.) by
Highly detail-oriented with a strong willingness, desire and capacity to expand his/her knowledge base
Knowledge of the Bank Act, the Trust and Loan Companies Act, the Proceeds of Crime (money Laundering) and Anti-Terrorist Financing Act and associated regulations; along with various provincial Trustee Acts

National Manager Resume Examples & Samples

Lead the regional and metro sales teams to achieve business objectives, in particular Sales and Gross Margin targets
Actively contribute to development of overall Strategy MSP
Manage key strategic accounts and ensure co-ordinated account and service plans are in place at a national level (where required)
Manage the development and execution of Account Plans for top accounts within each state, including driving share of wallet activity, and identifying customer specific marketing programs
Manage relationships, pricing strategy and execution across Fee for Service customer base
Establish, foster and maintain relationships with key customer decision makers for major customers
Develop and execute new business plans for each state with State Managers, including developing relationships to foster new business
Drive business process improvements
Drive tender/pitch preparations, particularly positioning and pricing strategy
Co-develop and implement overall pricing strategy
Work collaboratively with other National functions/teams to ensure execution of Company and Divisional strategy
Maximise cross-selling opportunities for MPS in association with Consumables business
Manage execution of marketing/program/demand generation activity
Manage state selling expenses to budget as required
Drive high performance culture in Sales Leadership team; conduct regular one on ones with each direct report and ensure 100% compliance to annual Performance, Planning & Review (PPR) process
Drive development and talent map planning for key talent and provide coaching to State Sales Managers on leadership and issues
Drive high compliance culture in region including (but not limited to); SalesForce, increased training/certifications, policies & procedures
Ensure non-performers are managed timely and proactively
Lead the development of a positive culture aligned to Staples values and bring these values to life in the sales team
Other duties as required from time to time by the business

National Manager, Horeca Resume Examples & Samples

Customer and Channel Planning: Ensure the development of Customer/Channel Plans for the On-Premise Territory Managers, Lodging Pillar lead and Full Service Restaurant Pillar Lead through application of the Foodservice MBS, ICP Strategies and the Channel Go-To-Market Guidelines (GTMg)
Customers: Supervise the management and penetration of customers at all levels and develop effective and efficient coverage plans
Relationships: develop critical customer and industry relationships to enable the team to be successful
Teamwork: Lead the FSR Channel Pillar working closely with cross-functional colleagues including DSD, customer service, finance, supply chain, customer development and marketing
Premiumize: Leverage total portfolio mix to drive growth through premiumization
Profitability: Manage and own HORECA profitability through Division Marginal Contribution and effectively lead to accomplish assigned financial objectives
HYDRO/SAM: Ensure all required information is accurately entered by KCMs into HYDRO and SAM on a timely basis
Trade Funds: Ensure spending programs for HORECA customers comply with approved trade fund spending levels and ensure compliance with Nestlé financial standards
Selling: Develop a strong Division selling team through KCM development and their delivery of effective selling presentations that implement approved Customer Plans
Negotiating: Coach Division KCMs in negotiations in order to improve customer performance throughout the year in all aspects of the Division’s customers’ businesses
Lead and Develop People: Lead and coach the team to meet the goals and objectives of NWNA. Develop team to identify short and long term development needs encouraging their individual learning by providing them with appropriate support and feedback. Implement PDP process with developmental plans for the team to include training and coaching opportunities to highlight strengths and focus on opportunities
MSA/VIP Management: In appropriate channels, ensure KCMs are gaining customer participation in the NWNA MSA program and ongoing, timely and accurate submission of data to MSA/VIP
Budgets: Manage budgets ( T&E, PFME, NPTE)
Other responsibilities and activities as requested
10+ years Sales management experience
Customer Management experience in the Lodging and Full Service Restaurant Channel
People management experience (direct / indirect)
Experience and Ability to Coach KCMs In Following

National Manager Resume Examples & Samples

Overall management of the National Credit team of 130 staff
Origination quality (Compliance and Credit Risk)
Overall quality of service (including ensuring SLA's are met and professionalism of staff interaction with valued intermediary customers
Overseeing a high performance culture with a strong focus on staff development
This includes driving performance at all levels of the National team, including at the individual level, branch level and national level
Responsibility for setting your national team strategy with a clear focus on productivity, sound credit risk and responsible lending outcomes
Ensuring quality of customer service to a wide network of Introducers, including dealer, brokers, aggregators, direct sales and novated packages
Promoting a strong risk management culture through accountability for the credit origination quality and operational risk outcomes
Promoting strong working relationships across Melbourne and Sydney branches to ensure the maintenance of a strong and consistent culture (including staff working environment, credit appetite and processes/procedure)
Building and maintaining strong working relationships with internal stakeholders including sale channels, directors, operational channels, risk and assurance channels
Ad hoc project management/involvement with the many Macquarie Leasing initiatives
Ownership of the branch's performance management framework, including regular and supporting coaching, feedback and professional/technical training
Involvement in HR and personnel matters across the team
Building strong relationships and liaising with external stakeholders including dealer principals, key broker and aggregator groups, novated packagers
Extensive experience managing large teams within a Commercial Banking or Asset Finance related division
Extensive credit risk management experience (mandatory)
Extensive NCCP Responsible Lending experience and knowledge (mandatory)
Prior experience in the use of KPI's within a regulated environment
Ability to manage sustainable change from a regulatory and internal perspective
Ability to undertake interstate travel

National Manager Resume Examples & Samples

Minimum 3 years peer-to-peer fundraising experience
Minimum 2 years direct staff management experience
Significant skills in planning, budgeting, and volunteer development
Able to work autonomously
Ability to work as member of a team
Flexible and adaptable
Self-starter
Familiarity with Team Challenge and the endurance industry
Direct management of a group Team Challenge Endurance Managers
Manage and work closely with an Assistant National Manager (if applicable)
Assess and evaluate existing events
Create and Implement Best Practices and Policies
Liaison between Endurance Managers and national staff. (i.e. marketing, patient services, finance, IT department)
Work with Marketing Department on marketing and public relation initiatives
Monitor team event budgets and recommend cost saving strategies
Develop tools and systems to assist Endurance Managers in more efficient fundraising
Manage integration with local chapter activities
Ongoing training to event volunteers, local board committees and chapter staff through conferences, regional meetings, conference calls and professional development opportunities
Responsible for the development and marketing of sponsorship, partnership opportunities, and other fundraising initiatives within territory
Responsible for hiring and training for all open positions within territory
Responsibility to cover teams when a staff vacancy occurs
Evaluate IT systems and identify areas for improvement
Keep abreast of National and Chapter activities and properly utilize and/or obtain resources necessary to achieve results
Assure proper use and management security and upkeep of Foundation facilities, equipment and documents

National Manager Resume Examples & Samples

Ensures Trainers & Leaders organize and facilitate high quality health and fitness customer service
Leads through superior interpersonal and communication skills
Four-year degree in kinesiology, sports medicine or other related field preferred
One or more years as a Regional Manager for Life Time Training
Multi-unit management experience required, with emphasis given to candidates with experience managing annual budgets of over $10 million
Demonstrated ability to lead and develop large teams (150 people or more)
Must relocate to MN region

National Manager One Walk Resume Examples & Samples

Assist in driving fundraising success throughthe development and delivery of overall JDRF One Walk program standards andstrategy annually grow Walk revenueto meet the foundation’s strategic plan
Play a lead role in partnering with field staff inthe development and delivery of Chapter annual Walk fundraising plans thatincludes core program standards and keyperformance indicators to drive revenue growth
Play a lead role in the management of the Walk programwith chapters and volunteer leaders. This includes planning, coaching and partneringwith chapter leadership to increase sponsorships, team recruitment and revenue,retail involvement and ensure high level volunteer leadership recruitment andengagement
Regularlyevaluate revenue streams, including localsponsorship, corporate and family teams, matching gifts and local corporatecampaigns, seeking trends that will assist all sites in growing their events inline with short and long term goals
Partner with national departments as assigned todevelop strategies for program growth. Thismay include marketing, fundraising operations, donor services, donorexperience, volunteer engagement, corporate, stewardship, etc
Build a collaborative relationship with regionalteams and work together to address specific market/Chapter characteristics andopportunities to increase revenue. Ensure implementation of all core standardsfor Walk sites with a strong emphasis on sponsorship, corporate teams andfamily teams
Work with National Director, One Walk, to reviewbudget and forecasts to inform Chapter and regional teams of areas ofopportunity and risk for Walk campaigns
Take a lead role in the development andfacilitation of Walk training opportunities offered to field staff throughnational and regional in-person sessions, WebEx, and calls, to maximize growthof programs. Act as the primary contactfor new staff orientation and virtual and in person trainings
Developand continuously improve resources that support National Walk programstrategies