Online Manager Resume Samples

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J Rosenbaum

Jerad

Rosenbaum

5046 Cole Orchard

Dallas

+1 (555) 289 4031

5046 Cole Orchard

Dallas

Phone

p +1 (555) 289 4031

Experience Experience

Boston, MA

Online Manager

Boston, MA

Emmerich-Marquardt

Boston, MA

Online Manager

Ensure the site is on brand in terms of navigation, structure and content – work with production (shooting plan of styles/colours), Marketing (Content consistency), IT (UX navigation)
Manage external digital providers (eg. Amblique, Qubit, Criteo, Rakutne…etc.)
Work with the brand team/s, marketing and content to drive ATV, visits and conversion
Suggest ways to improve the website to increase conversion and ATV
'Trade' the store and produce weekly action plans to do this
Optimise the stock allocation for the JAG digital channel
Seek customer feedback from Customer Care to drive changes to the site

Philadelphia, PA

Online Giving Manager

Philadelphia, PA

Howe LLC

Philadelphia, PA

Online Giving Manager

In conjunction with Direct Response Director, creates annual and long-term goals and projections to ambitiously grow donor retention and fundraising targets
Monitors budgets and tracks spending. Tracks benchmarks for email performance and revenue generation
Works with social media and other digital teams to maximize giving and donor acquisition opportunities through these channels
Works with Digital Director to integrate fundraising content into current digital calendars
Develops and analyzes detailed reports to track KPI’s on program performance
Makes recommendations to Direct Response Director and Digital Director for new digital tools, platforms, systems, or strategies that could be tested at AIUSA
Develops and executes strategies for continually testing and analyzing performance data in order to increase donations. Ensure that the learning from both successes and failures is incorporated into strategies moving forward

present

San Francisco, CA

Online Commerce Manager

San Francisco, CA

Runolfsdottir-Frami

present

San Francisco, CA

Online Commerce Manager

present

The full commercial responsibility for online ‘pure play’ accounts such as Ocado and Amazon (whose Chilled offering was launched June 2016)
Delivery of the customer Annual Contract (AC) targets for volume, revenue and rate-per-tonne, via customer Joint Business Plan (JBP) is the primary focus of the role,
To be the considered voice of the online retailers internally - to help shape the MDLZ C&G AC and business strategy for On Line
To create and develop a customer JBPs to achieve the business goals and AC whilst maximising return on investment, report any variances and proactively seek alternatives to deliver our sales targets
To be the voice of MDLZ C&G externally – to achieve all core KPI’s eg base business, NPI and big bet activation in line with the C&G annual programme
To set the industry standard for online selling and distribution in the Cheese category
To manage all business processes and systems in support of managing the customer account

Education Education

Bachelor’s Degree in Business

Syracuse University

Bachelor’s Degree in Business

Skills Skills

Using data to make actionable recommendations that deliver measurable business benefit
Strong attention to detail
Outstanding communication, time management skills and the ability to work to deadlines
Proficient with Microsoft suite
Data analysis and modelling in Python, R or other suitable tool
Ability to communicate and tell stories through data – making the complex simple to understand for a wide range of stakeholders
Creative fashion flair with the ability to present innovative ideas
Strong understanding of customer experience and behaviour online
Ability to take decisions in a time pressured environment
Knowledge of different research methodologies and techniques and their relative strengths

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Whsl.com Online Manager Resume Examples & Samples

5+ years’ experience within a European retail or lifestyle marketing online communications role; specifically with digital and social marketing campaigns
Experience managing marketing communications budget and agencies
Fluent in English and German. Other European languages is added value
High level strategic thinking
High level of project and budget management and scheduling skills
Ability to manage or collaborate with internal and external multidisciplinary groups: Category Management, Communication, product marketing accounts Communication and Buying teams, etc
A strong understanding, passion and experience with a lifestyle brand
Develops high-level understanding of business strategies, operations and drivers (e.g. financials, products, competition, customers), understands how own group contributes to overall business performance

Online Manager Resume Examples & Samples

Optimise the stock allocation for the JAG digital channel
Trade the site to deliver sales budget and GP budget
Review category sales and stock regularly to ensure the site is maximised for sales and availability
Suggest ways to improve the website to increase conversion and ATV
Work with the brand team/s, marketing and content to drive ATV, visits and conversion
'Trade' the store and produce weekly action plans to do this
Manage the website and proactively seek out improvements for customer experience
Ensure the site is on brand in terms of navigation, structure and content – work with production (shooting plan of styles/colours), Marketing (Content consistency), IT (UX navigation)
Seek customer feedback from Customer Care to drive changes to the site
Manage external digital providers (eg. Amblique, Qubit, Criteo, Rakutne…etc.)
Recommend and scope enhancement UX project
2+ years in a retail eCommerce environment
Exposure to SEO and digital marketing is advantageous but not essential
Understanding of web technologies – Adobe suite, Dreamweaver
Proficient with Microsoft suite
Outstanding communication, time management skills and the ability to work to deadlines
Creative fashion flair with the ability to present innovative ideas

Manager, Retailer.com Glamglow Online Resume Examples & Samples

Strategically manage channel business and relationship with online retailer business partners
Identify opportunities to build business and drive retailer.com business to achieve sales and brand goals, unique to beauty / skincare category
Work with field team to support and manage the creation and execution of all promotional activities and merchandising strategy (launches and re-promotes)
Monitor retailer.com business to achieve sales goals, tracking individual accounts monthly sales targets and securing best initiatives as needed to meet sales and brand goals
Create and maintain monthly Retailer Calendars and execute to those calendars
Host monthly/weekly calls with each retailer to confirm Product Launch Worksheet details and boutique site updates and sample shipments
Secure samples for retailer programs and work with and Online Team to source and ship samples in a timely manner
Develop new programs/content to grow retailer.com business through special programs, customer acquisition, and retention
Prepare and route monthly reporting retail sales/program successes based on metrics set at the onset of campaigns
Conduct final user testing and quality assurance processes on all new retailer pages and promotions, applications, e-mails, offers and new products to ensure accuracy, browser compatibility and high quality user experience with measurement of online marketing/promotion success
Routinely lead QA for branded features on retailer sites for accuracy in all product data/images, timely updates to new product launches, marketing, and special merchandising pages. Ensure that brands’ presence has products merchandised and presented correctly and in the best possible light
Position requires minimum of 5+ years experience in the beauty/ retailer, online marketing /ecommerce area. College degree required
Working knowledge of retail business acumen and ecommerce best practices
Strong business writing skills, including powerpoint
Experience in online marketing and merchandising
Creative thinker driving campaign themes and overall copy direction / copywriting
Team player with strong communication skills; no task is too big or too small mentality

Online Marketplace Manager Resume Examples & Samples

Creates process for engaging wholesale partners in successful and profitable relationship with brand. Collaborate with key business partners to ensure process can achieve successful revenue and margin targets
Establishes and manage process to provide product photography timely and efficiently based on partner criteria that may differ from brand site requirements
Creates process to manage inventory availability by wholesale partner based on planned inventory levels and promotional cadence by product category
Establishes communication process with key business partners including Supply Chain, Planning & Allocation, Contact Center, and Merchandising to ensure all teams are aligned with process and reporting requirements
Works with key business partners to develop sales and inventory reporting for the brand to measure impact of each wholesale partnership, and identify opportunity/risk by product category
Works with IT partners to develop business requirements for sales and inventory data feeds. These may differ by wholesale partner based on their specific system requirements
Manages daily operational processes across all product categories and wholesale partnerships
Responsible for User Acceptance Testing with wholesale partners, QA and IT partners

Online Operation & Monetization Manager Resume Examples & Samples

Ensure revenue targets are met or exceeded on the portfolio of online and social games including Civilization online and the new online/social game projects in Korea. Ensure partnership KPIs are being achieved and will work with individuals on the team to resolve partner issues and drive upsells
Optimize sales, analyze traffic and revenue data and formulate recommendation to development, operations and marketing to increase revenue
Support strategy for driving user acquisition and improving monetization. Define new monetization features and functionality requirements and work with key stakeholders to execute
Actively monitor key performance metrics and analyse customer behavior using data provided by the partners and operation team. Formulate recommendations to operations, development and marketing to improve games KPI’s
Oversee business aspects of Korea online business; partner sourcing, deal making, legal work
Monitor trends and benchmarks in order to set monetization/operation best practices
On new projects, identify selling points and support building up business cases to develop pipeline of business deals. On existing projects, ensure alignment of partner on publishing matter
Post-launch, account management on selected Korea companies in business with Take 2 (Nexon, XLGAMES, and other major Korea portals and platforms), responsible for overseeing all day-to-day operations of the partner relationship including performance monitoring, issue resolution, and seamless execution of operational deal commitments
Be the advocate for current and future players from a data and competitive perspective
Lead ad-hoc research projects
3 to 5 years of experience in online game product publishing and operation, with track records in contributing to a successful project or product
Proven ability to monetize online content
Strong analytic skills and experience with metrics driven decision making
Ability to define, measure and analyze business and operational objectives
Ability to build strong collaborative relationships in a multi-cultural environment
Knowledge of online business technologies, community management, key properties, markets trends etc
Understanding of relationships between Developers, Publishers, Operators, IP Owners, Licensors and Studios for large consumer Internet projects
Ability to capture knowledge, translate it into new and improved processes & best practices and communicate internally
Strong communication, interpersonal and conceptual thinking skills
A passion from entertainment properties and online models

Online Commerce Manager Resume Examples & Samples

The full commercial responsibility for online ‘pure play’ accounts such as Ocado and Amazon (whose Chilled offering was launched June 2016)
Handling accounts such as Ocado & Amazon requires a a clear understanding of the online channel, and of the online retailer platforms, in order to speak the same language as the buyers
Delivery of the customer Annual Contract (AC) targets for volume, revenue and rate-per-tonne, via customer Joint Business Plan (JBP) is the primary focus of the role,
To be the considered voice of the online retailers internally - to help shape the MDLZ C&G AC and business strategy for On Line
To create and develop a customer JBPs to achieve the business goals and AC whilst maximising return on investment, report any variances and proactively seek alternatives to deliver our sales targets
To be the voice of MDLZ C&G externally – to achieve all core KPI’s eg base business, NPI and big bet activation in line with the C&G annual programme
To set the industry standard for online selling and distribution in the Cheese category
To manage all business processes and systems in support of managing the customer account
Deliver best-in-class customer facing category development for Online. The objective being to grow the Online channel within key customers/channels (e.g. Tesco.com, Asda.com, etc), developing insight-driven category solutions to increase participation of shoppers

Live Online Event Senior Manager Resume Examples & Samples

Training experience strongly preferred
Live Online teaching experience strongly preferred
Ability to work extended hours in order to meet business objectives (some evening and weekend hours required)
Ability to work effectively in a dispersed workforce
Authorized to work in the US
Recruit and promote faculty for Live Online
Understand team member availability and future commitments in order to anticipate and plan for peak cycles and potential turnover
Flag products for which recruitment assistance is needed
Identify faculty who would be strong candidates to promote to the events teams, and work with the Live Online MDOP, GGL, and PC Sr. Faculty Managers to facilitate this opportunity
Identify and promote off-camera teachers to Lead TA and on-camera teacher positions
Manage employees through relevant training to ensure training is completed satisfactorily before being assigned to student-facing positions
Facilitate teacher advancement
Complete Holistic Teacher Evaluations for all eligible teachers each cycle
Ensure all teachers (both on-camera and off-camera) on the events teams are observed at least once per year in an event capacity
Provide faculty with developmental opportunities to improve event conversion results
Performance manage any teachers who do not meet goal or have challenges with Kaplan citizenship
Collaborate with the Live Online Training & Development Sr. Manager to ensure events faculty have the necessary tools and resources to strengthen their skills and improve their performance in events
Identify faculty who would be strong candidates to participate in adjunct activities and help connect them with the opportunities as appropriate
Make Kaplan a Great Place to Work
Live Online teachers should have greater engagement scores than In Person-only teachers
Achieve hierarchy Engagement Index Score in the top quartile for teachers reporting to you. Cannot be more than one standard deviation away from the top quartile
Be a responsible payroll manager
Process payroll for all of your direct reports following the payroll KOGs
Review and provide approval or relevant comments for all indirect reports in Cross-Charge documents following the payroll KOGs
Resolve all payroll audit flags
Process and communicate bonuses for presenters and TAs each quarter
Ability to Develop People—Coaches people in their current roles to improve performance, and carefully prepares them for future roles
Ability to Hire A Players—Sources, selects, and sells A Players (those with a 90% chance of achieving top 10% KTPA performance) to join and stay with Kaplan
Analysis—Uses data to influence strategy. Identifies and exploits opportunities to drive results, engage faculty, and retain talent. Creates logical processes where none exist and raises ideas to improve existing processes
Focus—When assigned a task, can follow through and make the necessary corrections to stay on track. Ability to prioritize and handle multiple tasks and details. Does not let important details slip through the cracks or derail a project
Grit—Willing to pursue goals that take longer than six months to achieve or see results and have a risk of failure. Confronts mistakes and learns from them
Leadership—Instills confidence in senior stakeholders. Fosters strong relationships with both direct and indirect reports. Partners with cross-functional peers to successfully co-manage indirect reports. Passionately provides direction of faculty to create the circumstances necessary for student success. Inspires faculty to perform their best and to stay committed as teachers
Marketing & Sales Fluency—Demonstrates a strong understanding of sales and marketing, particularly from the academic perspective. Recognizes when additional expertise beyond own is needed, and partners with content-specific or teaching-specific experts to further develop faculty
Stewardship—Nurtures the Kaplan brand, serves as an ambassador, represents the company with integrity, and first responder to all operational needs within respective function
Strategic Thinking—Develops event strategy to optimize business results. Makes staffing and recruiting decisions to maximize opportunities for our top faculty to be in front of the most students. Makes recruiting decisions considering what will be needed further than six months in the future. Utilizes systems and tools to effectively and efficiently complete tasks
Unflappability—Not easily upset, especially in crisis. Calm under pressure

Online Manager, Online Asia Pacific Resume Examples & Samples

At least 5 years’ experience in eCommerce or Online/Digital Marketing gained from a consumer-focused Brand or digital agency practice
Experience with luxury or prestige industry related brands is a plus, but not mandatory
Regional work experience would be viewed favorably
Proficiency in written and spoken English and Chinese (Mandarin) is mandatory
Other Asian languages would be an advantage

Online Commerce Manager Resume Examples & Samples

Full commercial responsibility for online ‘pure play’ accounts
Deliver the customer Annual Contract targets for volume, revenue and rate-per-tonne, via customer Joint Business Plan
Be the voice of the online retailers internally - to help shape the business strategy for On Line
Be the voice of Mondelez externally – to achieve all core KPI’s e.g. base business and big bet activation in line with the annual programme
Set the industry standard for online selling and distribution in the category
Lead development of key online customer specific category and POB visions, and use these to build a contact strategy and category relationship with the key customers
Utilise shopper insight to identify opportunities, such as understanding the key drivers of purchase using the Online 4S principles (See, Scan/Spot, Show interest, Select)
Lead rigorous post-evaluation process of all activity in customers to drive improvement in ROI and develop key insights for future strategy development

Online Reputation Manager Resume Examples & Samples

Being the customer service point and spokesperson person for all social channels, responding timely and consistent to customer & third party concerns; fielding issues with operational departments; ensuring 100% replies on all Social Media & Guest Feedback platforms such as JDP, VOG (TrustYou), Revinate, Facebook, Twitter, Instagram, LinkedIn, Pinterest, Tripadvisor, Exepdia Open Table, Yelp and other platforms as assigned
Managing the JDP / VOG (TrustYou) portal; engaging with customers regarding their feedback; establishing monthly reports and review patterns to identify areas of future focus and strategies; track, analyze and report customer feedback
Assisting in the Problem Resolution process SCORE & #OWNIT; communicating with guests ensuring that issues are being resolved during the stay; establishing a monthly reporting system that allows to solve potential issues proactively
Managing the InTouch (FRHI guest contact platform) in collaboration with HVC’s Marketing & PR team and Corporate Marketing; creation of multiple message templates to increase flexibility, reflect on Vancouver’s seasonality and to support product and promotions
Working with the Marketing and PR team to create a Reputation Management strategy to increase our ranking within Vancouver; specifically within the comp set
Liaising with the Sales & Marketing + PR team to establish Social Media goals; proactively identifying opportunities to grow awareness and followers at multiple social media channels
Assisting the Director of Sales & Marketing + Director Operations to setup and monitor action plans to win awards and accolades (i.e. Conde Nast Readers Choice, CAA, Forbes, etc.), sustainable recognition (i.e. Tripadvisor Green Seal, Green Keys, etc.) as well as engaging in fundraisers & charitable events
Collaborating with the Sales & Marketing, PR and Regional Revenue team to ensure all third party websites contain accurate content (description and photos) of our hotel and product
Monitoring ECOSURE & LQA action planning and improvement plan implementation; collaborating with operational departments to improve year-over-year performance
Supporting social media plans for retail & brand/digital campaigns; upholding the highest standards of internal and external customer service at all times
Proactively build, develop, maintain and manage strong working relationships with various internal departments, corporate sponsors and tourism partners
Participate in The Fairmont Hotel Vancouver’s environmental program and department specific initiatives in working towards sustainable operations
To be Health & Safety conscious and actively involved in maintaining a safe work environment
Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics
Performs any and all other tasks which are assigned by the executive management
Passionate user of social media & digital technologies; knowledge of social media best practices (hashtags, tracked links, etc.)
Strong organization skills; self-directed and works effectively in a fast-paced environment while managing multiple projects
Demonstrated ability to execute projects on time and to work collaboratively in a team environment
Positive attitude and professional presentation, with a proven ability to create partnerships within the industry. An equivalent combination of education and/or experience may be considered
Strong computer literacy (PowerPoint, Adobe Creative Suite and Microsoft Office) and well versed in usage of social media platforms and trending channels an asset
Excellent writing & grammar skills with a high attention to detail & quality
Multiple languages an asset; both written and verbal
Post secondary education in a related discipline such as business, marketing, or communications; 1-2 years current and related experience within marketing, content marketing, or a social media environment, operational experience an asset

UA Online Client Manager Resume Examples & Samples

Manage and grow the overall relationship between UA Online and our portfolio of corporate partner organizations (clients)
Act as primary point of contact between the client and UA Online for all facets of partnership program operations
Help identify, influence, and develop relationships with key decision-makers at all levels within the client organization
Work with appropriate UA departments and individuals both within and outside of UA Online for successful implementation and ongoing delivery of partner programs (academic colleges, Continuing and Professional Education, Office of Digital Learning, Eller Executive Education, etc.)
Develop specific employee promotion, marketing and recruiting plans that increase awareness, create interest, and ultimately drive enrollment in UA Online or other UA program(s) as outlined in partnership agreements for each client
Work with UA Online team members and departments to coordinate ongoing delivery of marketing, recruitment, enrollment, advising, and all other services as required by each partner program
Resolve day-to-day program issues engaging the appropriate UA individuals/departments to solve any issues or challenges
Schedule regular client meetings with relevant UA resources and develop project reports and presentations
Assist the Director, UA Online Corporate Initiative and Business Development in general execution of the UA Online Corporate Initiative marketing strategy, helping to grow UA Online presence within assigned corporate partners
Any additional duties as assigned
At least 5 years work experience with demonstrated account management/sales experience
Strong organizational skills and project management skills- especially managing multiple projects at once
Proficient in Microsoft Office suite strong PowerPoint and Excel skills critical

Online Help Manager Resume Examples & Samples

Advanced knowledge of HTML and experience with popular content management systems (Drupal being key as current solution.)
Ability to manage multiple projects in a fast-paced, deadline-driven environment including ongoing platform development roadmap
Basic Adobe Photoshop skills
People management skills - role has a team of 15 content creators reporting into it
Experience managing content and production for high traffic websites

Online Personalization Manager Resume Examples & Samples

Develop and actively manage the digital Personalization roadmap
Serve as key business SME and point of contact for digital Personalization
Monitor the competitive market place and quantify new opportunities
Align Personalization roadmap with the overall Internet Sales & Operations priority roadmap
Keep current on emerging technologies and business strategies
Collaborate with other internal organizations, channels, agencies and 3rd party partners to identify and execute integrated and cross-channel initiatives
Lead strategic projects to trial new technologies, experiences and Go-To-Market approaches
Identify user experience or optimization opportunities to drive results
Ensure clear communication and coordination across business
Define, document and drive key business metrics and reporting
5+ years experience in online / eCommerce
Experience influencing and leading partners and internal organizations to meet goals
Strong business, sales, and customer service interaction track record with excellent communication skills
Relevant business experience with partner management and vendor selection
Clear and effective verbal, writing, and presentation skills
Experience with Oracle Commerce and the Adobe Marketing Cloud products
Experience directing user behavior, experience or interactive design preferred
Strong leadership qualities; Team management experience a plus
Technical and Marketing backgrounds a plus
Clear thinker with the ability to determine the critical few requirements to ensure project success and to plan for near-term and long-term growth
History of delivering results on time and ahead of goal

Online Personalization Manager Resume Examples & Samples

BS/BA degree with 10+ years of experience in technology, marketing, digital commerce, or project management, Master’s degree preferred
Experience working with Adobe Test and Target and ATG/Endeca platforms a plus
Capability to balance technical understanding and business acumen
Excellent written and verbal communication skills, including the proven ability to present ideas in a manner that achieves clarity, buy-in, commitment, and success
Highly collaborative and able to produce high quality results
Ability to prioritize the work of oneself and a team according to changing business needs
Aptitude to develop and maintain strong working relationships with both internal and external stakeholders
Ability to hold peers accountable to delivery commitments
Proven understanding of sales KPIs and Voice of Customer data
Ability to use metrics as a key component of decision making
Capability to operate under minimal supervision while serving as a subject matter expert
Willingness to take calculated risks, communicate those risks, and mobilize a team accordingly
Demonstrated ability learning new technology and tools quickly

Online Manager Resume Examples & Samples

Strong understanding of customer experience and behaviour online
Understanding of online conversion funnel including path to purchase and customer journeys
Knowledge of different research methodologies and techniques and their relative strengths
Excellent communication skills – needs to be able to communicate and influence senior stakeholders within the Morrisons and Ocado businesses
Ability to communicate and tell stories through data – making the complex simple to understand for a wide range of stakeholders
Ability to take decisions in a time pressured environment
A good understanding of Google Analytics and how to utilise this within an ecommerce business
Skills in data interrogation including SQL

Campaign Manager, Online Division Resume Examples & Samples

Develops and manages effective outbound student contact initiatives, including, but not limited to, telephone and email campaigns, that support the department’s performance objectives
Monitors, analyzes and evaluates campaign results, identifies trends and opportunities to enhance efficiency and optimize performance
Develops and implements policies and procedures relating to outbound student contact campaigns within the framework of industry best practices and federal and state regulations. Stays abreast of regulatory changes and technology advancements
Develops tools and resources to support outbound student contact strategies and initiatives
Serves as the department’s primary liaison with other departments regarding all outbound student contact campaign matters
Works closely with IT department to optimize performance and minimize any dialer system downtime, and acts as a central point subject matter expert for all issues relating to outbound student contact campaigns
Ensures compliance with policies and procedures, ethical practices, and the guidelines of government and accrediting organizations

Online Personalization Senior Manager Resume Examples & Samples

Identify and document an end-to-end digital strategy for targeted segments
Lead a 4 – 7 member team. Articulate strategy and approach. Align the team on results expectations and path to achieve goals
Prioritize and distribute work across the team
Interact daily with team to ensure initiatives are moving forward and delivering forecasted results. Clearly communicate current state, shifts in priorities and impacts to current roadmap
Provide leadership to cross functional teams as needed for escalated issues
Conduct weekly team calls to ground team members on overall Digital Operations performance and direction as well as individual team performance
Give weekly results readout at the executive and working team levels on key performance indicators such as conversion rate, churn, click through analysis, etc
Articulate “the story” behind results and identify next steps
Conduct market place research to understand the competitive landscape. Quantify and socialize new opportunities at working team and executive levels
Research, evaluate and provide recommendations for emerging technologies that will be critical to driving results
Leverage 1st and 3rd party data to identify customer behaviors trends and drive solutions that meet user needs
Act as end-user advocate and ensure balanced decisions are made
Identify roadblocks and escalate as needed
Develop team to ensure they are recognized as subject matter experts in digital personalization
Work with team members to identify individual professional goals and development plan. Track and discuss progress throughout the year

Global Online Manager Resume Examples & Samples

Online Booking Tool Management
Minimum High School diploma or equivalent
Fluent in English - Written & Verbal
Ability to develop and produce clear recommendations
Communicate effectively with the customers
Ability to present internally & externally
Ability to lead & manage client expectations
Participate in all levels of client calls & meetings
Online knowledge/awareness

Manager, Online APP Resume Examples & Samples

Remains current in technologies that can be implemented to reduce online and payment fraud
Provides expert input regarding risk mitigation into the design of strategic online business projects
Develops and maintains strong relationships with partners from the Online Business Unit, Financial Services and Shop Your Way ensuring risk mitigation strategies for fraud, margin loss and program abuse are inherently and systemically incorporated
Develops and incorporates new strategies for the Asset Protection web centers to absorb and execute new selling modes, business formats and payment tenders into the operational handling of online and mobile losses pertaining to fraud, margin erosion and program abuse
Assists in development of the annual plan for the Web Centers, Call Centers and third party agencies
Influences the online business in prioritizing system development for fraud mitigation
Works with project managers to determine fraud risks associated with new Financial Services and OBU projects and makes certain Asset Protection meets required timelines within projects
Retrieves, formats and analyzes data that is used in determining fraud risk, both online and payment risk, and uses the data in reporting, supporting necessary change, developing future strategies and assigning financial and other resources
Determines financial returns on projects and makes recommendations as to prioritization and asset spend, based on the financial return
Initiates and conducts investigations involving fraud on SHC web sites and through Integrated Retail channels. Works with SHC Retail, Supply Chain, Home Services and National Investigations Team in developing these cases to successful resolution
Oversees investigations involving online payment financial crimes, including program abuse, fraud and margin loss
Remains current in technologies that can be implemented to reduce on-line and payment fraud

Online Category Manager Resume Examples & Samples

Technical understanding of website systems
Experience of using a web analytics tool
Ecommerce or merchandising experience within retail

Online Manager Resume Examples & Samples

Channel Management
Marketing Generalist
Developing strategies for brand e-comm sites and online stores at marketplaces
Support brand teams for brand boutiques at Pure Player sites
Development and execution of Paid Media strategies for all e-comm brands
Pedia Media budget optimization, KPI and RoI tracking
University level education or equivalent
5-6 years of online/e-commerce experience, extensive knowledge of e-comm market and dynamics
Digital Advertising (Paid Media) knowledge; SEO/SEM, Performance/ ReMarketing, Paid Social, Email marketing
Team-lead experience
Strong analytical skills; the ability to identify critical concerns and prioritize; problem-solving abilities
Creative/innovative thinking
The ability to handle a multitude of projects and issues at one time
Initiative
Excellent team player and interpersonal skills; the ability to interact with all levels within an organization
Self-motivation; High energy level; the ability to work independently
An interest in learning and the ability to integrate information to identify the implications of macro trends for the business
An open-mindedness. Actively elicits different points of view and understands different perspectives
Respected and enthusiastic leader
Displays integrity and builds trust
Identifies the implications of macro trends for the business. Can identify potential problems and opportunities both in the short and long term. Is able to identify critical concerns and prioritize

Manager, Online Experience Resume Examples & Samples

Own, define and implement the end-to-end user experience of online channels (web, mobile, and kiosk UI)
Execute company initiatives into clearly defined product and project plans
Lead project teams by defining strategies, timelines, and approach
Drive and execute web optimization strategies; work with marketing, analytics, product, design and engineering
Write subject test plans (A/B and multivariate) and provide recommendations to increase conversion and improve travel product attachment rates
Recommend design and page flow changes and analyze impact on path to ROI
Develop personalization and segmentation strategies to target the right customers with the most relevant offers
Perform analysis of websites and landing pages by reviewing available analytics as well as applying knowledge of web marketing best practices
Facilitate and manage cross-department & vendor collaboration
Evaluate, select and manage designers and external vendors
Work with IT and technology vendors to scope out and plan for website changes for improved user experience
Identify latest innovations in online user experience from travel industry and beyond and evaluate potential to improve user experience at HA's websites
Understanding of Asian web design best practices
Background in web design and copy writing
Experience working in Agile/Lean development environment

Assistant Online Category Manager Resume Examples & Samples

Technical understanding of website system
Basic understanding of online marketing
Ecommerce or merchandising experience within retailManagement experience

Online Strategies Manager Resume Examples & Samples

Provides revenue-generating outbound calls to targeted audiences across all revenue products according to best practice timeline
Develops plans for and manages outbound call projects of Field Services Customer Care Team that drive participant income and use of online fundraising tools for Heart Walk, Heart Chase and Youth Market events, as well as donor retention and giving for Socials
Works with Development Consultants to identify target audiences and create focused messaging in conjunction with best practices timeline
Serves as a primary and dedicated resource for external customer inquiries for designated Heart Walk and Youth Market events. Support includes answering incoming phone calls on toll-free hotline, as well as Live Chat for Heart Walk. Mobilize staff to offer added support day of event through Live Chat for major metro HW events
Ensures implementation of external customer resources, including centralized email support boxes, Live Chat for Heart Walk and a toll-free hotline
Develops and leads weekly/bi-weekly/as-needed training pods with Heart Walk/Heart Chase coaches and participants, as well as Youth Market coordinators, parents and students
At least 1 year of supervisory experience preferred
Experience organizing and prioritizing multiple projects
Ability to coach, mentor, evaluate and monitor work performed by staff; holding them accountable to being successful in meeting and exceeding goals
Database management skills including trouble shooting and problem resolution skills
Applied knowledge and intermediate skills in windows applications such as Word, Excel and Outlook
Solid analytical aptitude - able to evaluate customer journey and email metrics resulting in creative solutions & program optimization in line with business objectives
Skills in building and analyzing revenue product reports including key performance indicators and best practices timeline; reports will include focus areas of (but not limited to) Chair and ELT recruitment, sponsorship and participant income
Knowledgeable with the technologies, applications and practices for the collection, integration, analysis, and presentation of business information that supports better business decision making
Project Management Experience a plus

Online Course Iteration Manager Resume Examples & Samples

Solicit iterative data regarding in-scope changes to courses from university faculty in a timely, well-organized and efficient manner in advance of relaunch
Compile iterative data into project management system
Play a direct role in implementing edits to coursework, and when required, define, frame and communicate the scope and nature of changes to support personnel for implementation
Track and manage the development and progress of iterative work from intake through handoff
Review all iterative activity in assigned programs for quality and consistency
Troubleshoot and resolve issues resulting from errors in asynchronous coursework as they arise
Contribute to an overall sense of calm and confidence around the course iteration process by being a readily available and highly knowledgably resource to internal and external stakeholders
Excellent verbal and written communication skills with the ability to communicate in a courteous, tactful, professional manner
Strong client-centered focus with a commitment to student and faculty satisfaction and success
Ability to work and contribute in a team context or independently
Enthusiasm and ability to thrive in a fast paced environment and a dynamic culture

Global Online Manager Resume Examples & Samples

Escalates & reviews any Development requests with the CWT Product Teams & OBT Vendor as appropriate
Acts as the single point of contact for any client maintenance requests & be responsible for the completion of the work by the relevant CIS Support teams including the preferred supplier selling matrix. Highlight & minimize any gaps in functionalities
Review Release notes, highlight & implement any suitable developments along with following CWT Best Practices & CWT enhancements
Agree upon Adoption Targets, monitors on a monthly basis standard online reports to identify & communicate opportunities where improvements can be made
Using the Standard reports available, reviewing CWT Listens & Service Now (TSC & HD2 tickets) create & own an action plan in order to improve with online adoption & satisfaction
Identify client training needs & organize client specific Knowing Online Training sessions to assist with reaching adoption targets & improving satisfaction. (English & or candidate mother tongue only)
Responsible for ensuring all training material is kept updated & reflects any maintenance changes
CWT Portal, Portrait & MDF
Escalates & reviews any Development requests with the CWT Product Owner
Acts as the single point of contact for any client maintenance requests & be responsible for the completion of the work by the relevant CIS Support teams
Reviews MDF exceptions reports on a monthly basis, identifies & highlights corrective action to the responsible parties
Reviews CWT Portrait Complete profiles reports on a monthly basis to support Portrait completion
When an SSO and/ or a HR Feed is in place, manages the relationship with the customer for posts-implementation related questions
Client Integration Services & Traveller Services
Add & Contribute to CIS & Traveller Services Global & Regional objectives
Support & Promote the CWT Online Strategy
Word,
Intermediate-Advanced Excel,
Advanced PowerPoint,
Visio
Online Knowledge/Awareness
Understanding of CWT Processes, Products & Relationships
Minimum of 5 years of Business Travel experience
Proven experience in managing client expectation levels
Ability to understand complex technical details & explain in a simplistic manner

Online Manager Resume Examples & Samples

Data modelling techniques for Clustering, Classification & Prediction
Understanding of relational databases and common RDBMS
Communicating insight from data using data visualisation tools
Querying databases using SQL
Data analysis and modelling in Python, R or other suitable tool
Use of appropriate tools to visualise and tell stories through data
Skills using Google Analytic and Google Big Query would be an advantage
Analysing data to answer business questions
Modelling data to cluster, classify and predict outcomes and putting models into production
Communicating output of analysis clearly and concisely to stakeholders from varied backgrounds
Using data to make actionable recommendations that deliver measurable business benefit

Category Manager & Online Lead-printing Supplies Resume Examples & Samples

Lead the ink, toner and media printing supplies category for General Western Europe
Understand the category data, develop insights and identify growth initiatives to develop the ink, toner and media business across consumer and commercial customer segments
Coordinate the launch of new products and Installed base strategic initiatives
Manage the GWE promotional framework for the countries in close collaboration with the print Hardware (HPS and OPS) and GWE Marketing manager
Coach the Supplies Cluster sales & category leads on the ink, toner and media portfolio
Lead the quota process, by consolidating the country insights, modeling the quota assumptions and coordinating the process with EMEA
Represent GWE in the EMEA HPS and OPS category forums and online community
Drive the E2E Supplies Omni Channel program for General Western Europe, managing the end-to-end online program across all customer journey touchpoints, and coordinating the initiatives across category, sales and marketing functions
Manage of the Online KPIs and initiate and coordinate the rollout of the online EMEA program across GWE like Sure Supply
Constantly look at ways to optimize the online sales coverage based on the countries' landscape and online resources
Passion about HP products and ability to develop customer focused solutions
Outstanding analytical skills. Financial planning or modelling skills, comfortable to manage high complexity business planning and big data analytics, with the support our business analyst, to develop business insights
Established business planning experience and understanding of the sales dynamics
Can do attitude, open and learning approach
Strong communication skills at any level of the organization
Ability to make complexity simple, with strong presentation skills
Leadership skills, with the ability to lead and influence across functions going beyond internal boundaries
Advanced university degree or MBA, or equivalent professional experience and willingness to learn and develop
12+ years professional experience with a combination of Marketing, Sales, Business Planning

Senior Manager, Online Campaigns & Innovation Resume Examples & Samples

Bain.com ads and promotions
Digital mailings & newsletters
Paid search
Organic search (SEO)
Microsites
Infographics
Interactive graphics & data visualizations
Digital storytelling
Social media
Provide digital design leadership and create a culture of innovation and experimentation within the digital marketing team
Stay current on the latest digital marketing tools, formats, channels and partners. Establish and maintain a suite of go-to digital marketing platforms/tools that can be used on a repeatable basis in support of Bain’s digital marketing. Monitor trends in digital marketing relevant for professional services and work to apply best practices
Promote a user-centric mindset for digital marketing, integrating UX/UI design thinking into Bain’s creative work and establishing a culture of test-and-learn to inform and shape campaign and content investments
Cultivate relationships with Bain’s Technology Services Group (TSG), Advanced Digital and Product Team (ADAPT), Advanced Analytics Group (AAG) and external vendors and freelancers, evaluating and determining appropriate in-house/outsource solutions as needed
Uncover insights and actionable recommendations through the tracking and analysis of web/digital activity
Share findings with internal teams and business leaders to inform ongoing and future digital campaigns
Thought leader on the latest and “up and coming” digital marketing tools, platforms, approaches, channels and potential partners for Bain to consider
Highly motivated self-starter with bias for action and strong teamwork, customer service and problem solving skills
Broad range of hands-on direct project experience within digital marketing
Experience making recommendations and implementing new technology and tools within an enterprise organization
Highly organized and with experience in collaborating with UI/UX Designers and web developers
Solid understanding of business strategy and ability to make connections to the digital environment
Experience and track record of building and managing small entrepreneurial teams within larger established organizations
Experience managing 3rd party design, engineering and other technical or creative partners
Outstanding organization and communication skills
Bachelor’s degree in Business, Technology, Communications or a related field
7-10 years of professional business experience in digital marketing or interactive content production required
Professional services firm or advertising agency experience highly desirable

Assistant Online Category Manager Resume Examples & Samples

Support the Digital Merchandising team with business needs
Understand and meet the needs of Pep Boys customer segments
Identify and capitalize on emerging ecommerce market trends
Work cross-functionally with Marketing, Online Operations, and Merchandising teams on on-going projects
Collaborate with Catalog and Online Operations on product-related changes, site navigation and display tactics
Track site-wide metrics, user experience, online promotions and effectiveness; understanding of Omniture metrics and analytics preferred
Automotive related experience preferred
Experienced user of Microsoft Office
Effective time and project management skills
Basic understanding of online merchandising
Bachelor's degree in Business or Marketing is preferred

Online Giving Manager Resume Examples & Samples

In conjunction with Direct Response Director, creates annual and long-term goals and projections to ambitiously grow donor retention and fundraising targets
Works with Direct Response Director and outside consultant to develop clear strategies to meet fundraising goals. This includes strategies for new donor acquisition and upgrade and retention of existing donors. Responsible for implementing those strategies through hands-on execution and coordination between outside consultant and internal staff
Develops and executes strategies for continually testing and analyzing performance data in order to increase donations. Ensure that the learning from both successes and failures is incorporated into strategies moving forward
Works with Digital Director to integrate fundraising content into current digital calendars
Partners with Direct Response Director and Digital Director to develop strategies and plans to ensure the fundraising, advocacy, and general communication online are integrated and consistent
Makes recommendations to Direct Response Director and Digital Director for new digital tools, platforms, systems, or strategies that could be tested at AIUSA
Works with social media and other digital teams to maximize giving and donor acquisition opportunities through these channels
Monitors budgets and tracks spending. Tracks benchmarks for email performance and revenue generation
Develops and analyzes detailed reports to track KPI’s on program performance
Works with outside consultant to develop all email fundraising copy. Ensures content for all fundraising emails and tests are consistent with AIUSA’s style, policies and best practices
Coordinates with staff responsible for email production and execution
Keeps abreast of current and ongoing advances in digital strategy and communications including innovations in information dissemination, social media and engagement platforms, multimedia, and open source technologies
Presents a positive image of work group and AIUSA to others
Exercises judgment as to choice of work method/procedure and to schedule tasks appropriately to meet guidelines
Actively partner with Digital and Campaigns teams to coordinate email communication streams, timelines, best practices, and testing schedules. This will include representing the Development team in weekly email team meetings
Ensure ongoing and vigorous optimization of all online donor acquisition and fundraising efforts, including donation form testing and researching and vetting of new apps and platforms
Help lead organizational efforts to ensure the meaningful engagement of our online donor and subscriber audiences
Minimum 4 years of nonprofit, administrative, fundraising, online giving, or digital advocacy experience required. Experience growing online revenue and meeting ambitious goals preferred
Understanding of nonprofit digital landscape, including email giving and advocacy, social media, SEM, best practices and emerging technologies
Excellent attention to detail and ability to juggle multiple projects as a member of a cross-departmental team
Experience working with and/or building an email list of at least 100,000 subscribers
Experience with data analytics and project management
Experience writing email copy
Comfort learning new technology and working across multiple systems
Ability to work independently and manage time efficiently
Diplomatic skills to obtain trust, cooperation, and understanding in order to resolve more complex problems and recommend appropriate solutions
Skill in analyzing the characteristics and needs of target audiences and determining the most effective communication techniques for driving performance across those audiences
Extensive knowledge of and skill using various CRM packages
Knowledge of and skill using Excel
Creativity, congeniality, flexibility, and a sense of humor required