Operations Support Analyst Resume Samples

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K Feil

Kenton

Feil

9953 Parisian Fort

Dallas

+1 (555) 579 5822

9953 Parisian Fort

Dallas

Phone

p +1 (555) 579 5822

Experience Experience

Los Angeles, CA

Operations Support Analyst

Los Angeles, CA

Connelly, Wolff and Brakus

Los Angeles, CA

Operations Support Analyst

Engage other Operations Support Teams to provide locations with excellent service in data importing, training and supporting customer facing tools
As an MCA assessor, perform actual MCA testing and monitoring KRIs, defining PRCs, as well as recording and analysis of the results
Uploading and approving employee documents in the Imaging Records Management System (IRMS)
Involves employee communications such as: employee/manager chasing thru calls and emails and responding to basic questions on lifecycle & offboarding
Developing and preparing management reports or briefings based on documented processes to provide decision makers real-time data to make informed decisions on the customer's areas of responsibility. Provide daily briefing based on PowerPoint chart set, as well as provide impromptu briefings to leadership regarding current weapon system status, events or incidents, or general orientation briefings to visiting DV/VIPs
Building the existing ‘One Team’ ethos within the firm by working closely with colleagues in other regions
Contact financial data providers and clients to follow up on file delivery/ receipt issues, or file format problems

Houston, TX

Rohq-hrss-operations Support Analyst

Houston, TX

Nitzsche Group

Houston, TX

Rohq-hrss-operations Support Analyst

Assists in the implementation of global changes that affect the production environment by performing and assisting end-users in system test and documentation
Incident Management, Problem Management and User Support
Applies in-depth knowledge, contributing to the development of new techniques and processes and for the area or function
75% Production Activity (e.g. BAU Tasks – Incident Management, User Support, Configuration and Change Management, Problem Solving, Meetings, Risk/Control)
Monitors batch processes, handles feed failures in a timely manner and / or performs outage management
Monitors batch processes, timely handle feed failures and/or performs outage management
Incident Management, Problem Management, and User Support

present

Phoenix, AZ

MYS Ctsm Kl-operations Support Analyst

Phoenix, AZ

Bartoletti, Rogahn and Littel

present

Phoenix, AZ

MYS Ctsm Kl-operations Support Analyst

present

Develops strong and productive work relationships with others: analysts, peers, management, Quality Assurance, Production Support, Project Management, etc
Partner with Project Manager to develop reporting dashboards and production workflows to respond to inquiries related to Remediation Operations
Work closely with the AML Operations managers and analysts
Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures, using global standard tools
Accumulate facts from the investigations to be utilized in presentation to Senior Management and Compliance
Follows policy and work instructions
Manages Risk and Control

Education Education

Bachelor’s Degree in Management Information Systems

Temple University

Bachelor’s Degree in Management Information Systems

Skills Skills

Strong organization skills with an excellent attention to detail and ability to focus on high quality work while under pressure
Strong analytic ability and attention to detail
Ability to learn quickly and to engage in a number of detailed tasks at once
Good knowledge of MS Office Suite including proficiency in Excel
Strong knowledge and proficiency in Excel, Word, and PowerPoint
The ability and desire to learn new technologies and application knowledge quickly
Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
Ability to operate independently, to be proactive, and able to interact with stakeholders across all levels
Basic knowledge of loan documentation
A strong sense of ownership and urgency with a desire to provide excellent customer service

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15 Operations Support Analyst resume templates

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Branch Operations Support Analyst Resume Examples & Samples

Two plusyears branch banking experience minimum, in multiple job families. (preferred but not necessary)
Strong probing, listening, analytical, problem solving, and customer-focused interpersonal skills
Solid knowledge of branch operations, retail products and services. (preferred but not necessary)
Ability to independently learn new information, quickly, and to apply to the needs of branch banking employees
Self-motivated, innovative and a strong team player
Ability to remain empathetic and serve as customer advocate while following bank policy
Ability to remain focused while multi-tasking

Sales Operations Support Analyst Resume Examples & Samples

InsureCiti corporate policies for Continuity of Business are followed to maintaincompliance Citi Standards and policies
Coordinateand communicate COB plan maintenance and annual activities which includesemi-annual call tree test and testing of COB solution for all departments
Determinethe business impact of a crisis, evaluate risk and support the business increation and updates of COB plans
Developcontainment & recovery strategies
Communicatefunctionality & location of back-up sites
Coordinateall crisis management activities
MaintainCOB Policy and compliance records
Responsiblefor training and awareness
Responsiblefor the testing, monitoring and reporting using the internal COBtrack system
Actas subject matter expert regarding the COB policy and strategies
Provideassistance with field inquiries and training assistance
Bachelor’sdegree or equivalent experience in a pertinent field
Stronginterpersonal and communication skills: Abilityto clearly convey and receive information and to initiate and facilitatediscussions with senior management, colleagues, the field and our vendors
Abilityto work independently as well as in a team environment
Provenanalytical and quantitative skills
Demonstrateleadership and a capability of providing recommendations
IntermediateMS Office experience
Experience/knowledgein business recovery planning, crisis management and record management is anasset
Bilingualism(French and English) is mandatory

Associate Operations Support Analyst Resume Examples & Samples

Support and monitor the timely and accurate execution of sales and client requests to the group
Assist Senior Onboarding analysts onboard clients through the population of account opening, market opening and tax documentation, ensure all documents are collected, verified and stored, and provide status back to the client
Perform client documentation searches across internal and external sites and compile client profiles
Interact with client regarding the latest status andcurrent onboarding actions
Partner with Accounts Control team to ensure KYC/AML/MiFID and other regulatory reviews on all clients is performed
Partner with Credit Risk Officers to ensure that all client review materials are in place and completed
Provide guidance in the role of subject matter expert in the areas of account opening, tax and local market documentation to both Citi staff and external clients
Participate in initiatives to improve the client and account management process
Maintain MIS on end to end process for tracking turnaround times of deliverables from team and other processing areas
BA/BS Degree or equivalent
Previous, client facing, middle office or operations financial services experience
Some knowledge of capital market products
Spoken and written foreign language skills a plus

Cross Sector Intermediate Operations Support Analyst Resume Examples & Samples

Banking Product/ Service knowledge
Demonstrate the ability to organize and analyze raw data and resources available into an investigative tool
Detailed oriented – follows policy and work instructions
Required experience & skills
2-3 years of research/analysis experience
Proficiency in Windows based applications and ability to quickly learn how to use global internal and external tools/systems
Strong written communication skills in order to present analysis and decisions in the case management tool for global investigators

ISG Asu-operations Support Analyst Resume Examples & Samples

Provide service, documentation support and coordination of signer maintenance for US/Canada
Once completed documents are received, the Operations Support Analyst will complete the transaction timely and confirm completion with the client utilizing predefined templates
Collaborate with internal teams to optimize processes with our partners
Assist with scanning and lodgment of client documentation
Maintain check signer database for controlled disbursements utilization during their check processing function
The successful candidate will have an excellent opportunity to develop a broad knowledge of account maintenance concepts within a major global financial organization, building on their current risk and controls and/ or operations experience
Bachelor's Degree or equivalent in related work experience
MS Office basic proficiency in: Word, Excel and MS Access a plus
Previous experience dealing clients a plus
Previous project t management and process improvement skills a plus

Branch Operations Support Analyst Resume Examples & Samples

Effective verbal and written communication with both external and internal customers
Engage in interactive dialogue with customers through active listening
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed
Critical thinker and ability to exercise independent judgment
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Must be willing to work in an environment that requires 100% phone-based customer interaction
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Operations Support Analyst Resume Examples & Samples

Monitor inbound and outbound financial data files to ensure successful processing
Utilize internal tools to troubleshoot processing issues, to react to late files, to resolve client connectivity issues
Contact financial data providers and clients to follow up on file delivery/ receipt issues, or file format problems
Escalate system issues to appropriate internal departments
Set up communications with external parties inclusive of FTP, sFTP, SWIFT, MQ
Test new communications set ups with external parties
Trouble shoot communications issues using internal logging
Ability to decide when to forward issues to level 2 groups for further research
Respond to client inquiries via phone and email
Detailed analysis and research of client inquiries including file format changes, missing data, missing data elements, missing accounts, confirmation of file receipts/ delivery, etc
Query internal database to verify correct presentment of data
Analyze data files in an effort to resolve client issues
Ability to manage client inquiries in a timely manner, periodically following up ensuring client satisfaction with our response time
Complete general system administrative functions, including new client set ups, new data flows, new file receipts/ deliveries, and account entitlement
Ability to work in a group environment, assist others with research, ask for help when necessary
Ability to suggest workflow changes or issues to management
Holiday coverage on a rotating basis is required as well as flexible hours on occasion
This job is for either first, second, or third shift
1-5 years experience in the financial services industry, or data file transmission group
Ability to multi-task in a time critical environment while remaining detail oriented
Critical thinking abilities, problem solving skills around data and technology
Ability to work with management on escalation issues including: procedures, policies, client issues, technology issues, or other escalation topics
Ability to work well in a close knit team environment
Experience working in global environment and ability to work with other cultures, language barriers, or time zone issues
Ability to communicate effectively with clients
Experience in dealing with exception with data analysis and reconciliation a plus
Experience with SWIFT, BAI, EDI, FTP, sFTP, MQ, NDM and other data format and communication protocols a plus
Specific Microsoft database experience a plus
Proficiency with all Microsoft Office applications

Operations Support Analyst Resume Examples & Samples

Prepare financial MIS reports
Prepare adhoc reports/presentations for senior management
Prepare analytical reports and Powerpoints on regional global projects
Map out process flows
Perform adhoc operations functions
Ability to interact with all levels within the organization
Knowledge of financial products
Problem solving with solutions recommendations
Understanding of project management and sound judgments regarding adhoc assignments
Ability to follow process and achieve deliverables
Demonstrated skills with designing Powerpoint, spreadsheet and creating reports

IT Operations Support Analyst Resume Examples & Samples

Plan and implement software and hardware installations, including software products or related components, as well as operating system, server, network equipment, and cabling (e.g. CAT5, CAT6, fiber optics, etc.) to provide low latency, secure and robust data transmission services
Provide continuous status reporting to ensure a seamless information flow to internal and external customers
Respond to inquiries from customers for network-related information and/or direction
Monitor computer systems and functions (e.g. LAN/WAN connections, network traffic, performance, etc.) to ensure that internal environments are secure and resources are utilized effectively
Ensure that software is operating under optimal conditions; continuously improve the performance of these environments though performance tuning or network, operating systems and hardware
Assess malfunctions of network hardware and/or software applications to determine appropriate actions to maintain operations
Support installations. The support tasks range from installing and upgrading, to monitoring of the environment, where applicable
Repair operating systems and network equipment to maintain equipment in a safe and functional operating condition, including operating systems, servers, applications, protocols, data communications hardware, lines, modems, network devices,
Degree in Computer Science or Information Technology, or comparable experience
In-depth understanding of Linux/Unix operating systems. Exposure to others advantageous
Day to day experience with servers using Network: LAN, WAN, TCP/IP, DNS, UDP
Familiar with datacenter environments being able to rack, unrack, maintain & support datacenter datacenter hosted server and their connectivity
Knowledge in configuration management e.g. Puppet, Chef, etc
Software distribution with Spacewalk, Satellite, etc
Monitoring with Nagios, Icinga, Tivoli, etc
Interest in and basic understanding of electronic exchanges, electronic trading & financial markets
Able to multi-task and maintain a general overview when situations are hectic
Customer-focused, service-oriented
Good communicator; team player; self- motivated; results-driven

Operations Support Analyst Resume Examples & Samples

Experience with Linux, UNIX and/or AIX operating environments
Knowledge of Atlassian JIRA or any other issue management systems
Knowledge of Atlassian Confluence or any other wiki based systems
Experience performing system administration activities including: installation, upgrades, monitoring, backups, trouble-shooting and performance tuning
Experience with Scripting - Perl, UNIX Shell
Experience and understanding of SDLC
Experience of working in an environment subject to Change Control
ITIL Qualification
Experience of working in a distributed team of technical staff / working in technology organisation
Experience with Apache/Tomcat based Web Services
Experience of Service Monitoring / Nagios

Operations Support Analyst Resume Examples & Samples

Provide full time support as a Maker and Checker for Deposit services, Fund transfer, Collections, World Link Cheque issuances, ensuring all transactions are compliant with internal guidelines and local legislation
Extend help and resolve issues that are faced by Service Provider. Act as a back-up for the Team Lead during the vacation and as and when required voluntarily. Act as a team player, and share the volume of work willingly
Understands procedures and controls for Clearing related operational processes end to end, and to authorize transactions accurately
Creates customized reporting
Monitors errors to ensure adherence to audit and control policies
May occasionally provide informal guidance or on-the-job-training to new team members
Participates in ad hoc projects as defined by supervisor
Anticipates and responds to requests and deliverables with internal and external clients and vendors
Applies good understanding of how the team and Transaction Services area integrate with others in accomplishing the objectives of the area
Resolves most problems Independently and has latitude to use independent judgment to conduct complex analysis
Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices
Moderate but direct impact through quality and timeliness of services provided that effect own team and closely related teams
Makes judgments based on the analysis of factual information
Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information
Must be highly motivated, self starter, quick learner, flexible and adaptable to an ever changing work environment while adhering to deadlines
Ability to work independently, as a member of the team, and have the ability to lead
Candidate must be detail oriented and possess strong investigation and problem solving techniques. Must have strong analytical skills and have shown these in previous process improvements

O&t-operations Support Analyst Resume Examples & Samples

Efficient in Microsoft Excel and Word
Knowledge in basic accounting and good in numbers
Meticulous, with good initiative & independence
Able to multi-task and work under pressure

ATM IT Operations Support Analyst Resume Examples & Samples

Candidates should have a minimum of 7 years experience as a Support Analyst or equivalent experience
Experience working in a multi-vendor environment with high levels of vendor interaction
Candidates should possess strong skills in problem solving and issue resolution
Candidates can quickly learn new technologies and tools
High-level understanding of software development, languages, and methodologies
The ideal candidate may also have some experience within UNIX/AIX and/or Windows applications
The ideal candidate would have some project management experience
Ability & awareness of the business and IT strategy
Candidate should possess strong written and verbal communication skills

Rohq-hrss-operations Support Analyst Resume Examples & Samples

100% Production Activity (e.g. BAU tasks, Meetings, Risk/Control)
Incident Management, Problem Management and User Support
Supports day-to-day operational items including incident, problem resolution and end-user support
Monitors batch processes, timely handle feed failures and/or performs outage management
Partners with country, regional, and global HRSS groups and HR partners to support business process/policy analysis and changes to understand their business needs and translates those business needs into a set of systematic specifications for system functional design and development
Learns the capabilities and limitations of the system software and configuration to properly and creatively utilize features to meet countries’ needs
Conducts research, documents, configures and tests all functional elements involving rules and policies
Assists in the implementation of global changes that affect the production environment by performing and assisting end-users in system test and documentation
Where necessary, arranges and co-ordinates training, knowledge library updates, and prepares launch communications for enhancements and fixes
Takes responsibility for any ad hoc tasks/projects assigned
Minimum 3 years of experience in application and functional analysis support
Experience in WorkBrain is a plus

O&t-operations Support Analyst, Citiphone Resume Examples & Samples

You should posses excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with difference speaking clients
You should be service-oriented and able to work under pressure; sales-driven; a good team player with commitment and initative; mature, self-motivated, patient, well-organized, meticulous and analytical
Candidate should be prepared to work shift hours, weekend and public holidays
Candidates with at least a Polytechnic diploma and 2-3 years of experience in a service related industry are preferred

Rohq-isg-operations Support Analyst Resume Examples & Samples

Opening New Sub Accounts in e-Sales for both new and existing clients
Maintaining Client Static Data on existing sub accounts
Liaison with other account control teams globally to ensure customers are opened correctly
Liaison with Key Stakeholders: Middle Office and their respective business units
Provide a high level of customer service to our internal stakeholders
Ensure agreed SLAs are met and delivery on targets and objectives in line with agreed timelines
Knowledge/experience of maintaining client static data within a capital markets environment
Ability to identify, troubleshoot issues and ultimately escalate appropriately where required
Good academic qualifications would be desirable, but less relevant than a proven track record in operational reference data; financial services related qualifications would be advantageous
Must possess good communication skills with the ability to be assertive

Operations Support Analyst Resume Examples & Samples

Assist and support the customer and other stakeholders in ensuring all key performance indicators prepared, reviewed and published on time
Review the trending of SLA and other performance indicator metrics from both KL regional hub and country hubs and investigate unusual trends to provide regional and global reporting commentary for better understanding of the operations to the key stakeholders
Perform analysis and forecasting of operations performance metrics based on trends and projects under implementation
Work with the team leaders from other functional areas in regional and country hubs to ensure all metrics reporting is aligned with global and regional metrics as per GSOM metrics
Conduct and lead any metrics related UAT where a changes were implemented to either the local reporting systems or the global reporting systems
Clearly communicate and escalate any issues identified on the metrics reporting and identified or escalate and deadlines to all functional areas within the AML operations hub including country hubs to ensure accurate analysis and reporting as per regional and global schedules
3 years working experience in an operations support area
Familiar with Microsoft Office tools such as Excel, Power Point, Word etc
Familiarity with business objects is preferred
Excellent analytical understanding of operational metrics relate to process management
Degree holder, preferably in financials, actuarial, statistics, computer science or an area comfortable with handling management information in numerical form

Rohq-isg-operations Support Analyst Resume Examples & Samples

Reconciliation and data quality report monitoring
Coordinate with global coders in other regions to resolve issues
Previous reference data experience within an investment bank
Familiarity with a wide array of financial product types
Knowledge and familiarity with financial product data vendors (Bloomberg, Reuters, S&P, Telekurs, etc.)
Strong organization skills with an excellent attention to detail

Senior Operations Support Analyst Resume Examples & Samples

Systems Support and Initiatives Management
Track and report on the status of technology initiatives in terms of status, spend, funding utilization
Co-ordinate and participate in User Acceptance Testing as needed across user groups and Lines of Business
Co-ordinate the creation of business cases for annual technology funding decisions and assist with project requirements
Co-ordinate operational and system initiatives, including the value added review, analysis and prioritization of change and enhancement requests received from the field, National Office and Operational partners
Maintain an inventory of Business Managed Applications (BMA), including compliance with BMO standards for BMA’s
Co-ordinate the intake process and prioritize processes for various systems. Work with users on the requests, in a triage capacity, by defining and clarifying requests and coordinating with the operations and technology team to ensure the change request is properly scheduled and tracked
Support internal system installations, configuration, releases and upgrades with respect to system testing, development installation procedures, external installations and communication to all users
Participate in new system implementations and releases. Establish necessary test plans, develop operating standards, write and communicate procedures, participate in the development of specifications, and coordinate conversions
Internal User Technical Client Support
Provide technical and analytical support to staff of Trust Operations staff, branch staff and national office staff
Provide internal client and problem resolution support to the staff within the Private Banking Branches and National Office
Support is largely related to technical user problems related to the core systems used within the operating environment, such as Global Plus, SS&C Pacer, Salesforce, Charles River and Optimizer. As well, redirect operational business enquiries as required within the PCG Operations team
Communicate to the branch network as required related to general communications, status updates, system enhancements, problem resolution and policy and procedure
Maintain up to date catalogs of systems reports and extracts and communicate to end users
Participate in the management of internal and external relationships, including systems vendors (SunGard, SS&C, Symcor, Salesforce, Charles River), external/internal clients, regulatory bodies, corporate trust, external/internal audit, internal staff, and other financial institutions
Monitor the timely setup and production of various internal systems operations and production activities and diarize key systems tasks (ie year end roll-over)
Systems training and Policy and Procedure Maintenance
Assist with the development and maintenance of operational policies and procedures, both from a system and business perspective
Co-ordinate and conduct systems training. Assist with staff training of the Private Banking group for both the systems and business processes
Develop training material as required for new system implementations and procedural changes. Conduct on-site training across the country as required
Participate in monthly conference calls with Private Banking Branches. Communicate operational status, outstanding issues, ongoing projects and strategic direction. Issue minutes and follow up on outstanding issues with problem resolution
Develop business process documentation as required
In depth knowledge of investment, trust and banking products and services
Previous experience (5+ years) in an equivalent or related position
Experience with systems, user acceptance testing and release implementations
Strong working knowledge of system applications (Global Plus, SS&C Pacer, Salesforce, SSCNET, Charles River)
Strong working knowledge of custodial operations
Five to seven years of trust and investment operations experience
Experience in problem resolution
Experience in the client support management
Initiative and project co-ordination skills
Above average computer skills including Windows, word, Excel & PowerPoint
Strong communication skills, both oral and written
Demonstrated history of responsiveness and problem solving capabilities

Operations Support Analyst Resume Examples & Samples

Knowledge of Staffing Industry and or Vendor Management Systems, Recruiting and HR
Ability to translate report requirements to generate specific report requests
Exceptional Microsoft Word, Excel and PowerPoint skills
Highly effective communication and influencing/negotiation skills
Bi-lingual skills required. Must be fluent in both English and Spanish
At least 3 years of Staffing, Managed Service Provider or related experience

Rohq-isg-operations Support Analyst Resume Examples & Samples

Experience with working with a large, global organization
Understanding of Citi’s internal policies and processes and the ability to quickly identify areas of weakness
Possess the ability to work with various levels of management and staff so as to build and maintain effective working relationships
Proven success in a team environment and willingness to help team achieve goals
Able to plan and organize several initiatives to deadlines; ability to pragmatically and flexibly prioritise workstreams
Ability to proficiently use MS Office products, particularly Outlook and Excel
A business related degree would be advantageous, however less relevant than extensive ‘in situ’ experience
Experience working to deadlines

Ia-operations Support Analyst Resume Examples & Samples

Data analytics and key Management Information (MIS) relating to the analysis of the control environment to senior stakeholders globally, including Senior Business Stakeholders, Audit Committees and Regulators, as well as across the Internal Audit function
Provision of Insight-driven, quantitative and qualitatively accurate governance reports to Divisional, Product-line, Regional and country level audit committees (or equivalent)
Data analytics and MIS for IA Operational activities to assist in the strategic achievement of operational goals and efficiencies within the function; and
Focused support to Chief Auditors to support their MIS analytics and reporting needs
Support the strategic development and implementation of a programme to enhance the data analytics and MIS capabilities within the function
Support and continually streamline the process whereby data owners sign off the data accuracy and completeness of the central audit data
Support the design and build of MIS to address all of the IA reporting requirements to all Audit Committees within the Group (per alignment of the role)
Establishment and provision of data content in standardised report formats to the Chief Auditors for local country and business governance committees
Develop, implement, and produce regular MIS reporting on internal operational activities, to track IA performance and support internal tracking and BAU operations
Work with other control functions to ensure data is leveraged across the Group to ensure a higher level of data intelligence
Support processes to enhance the reporting and assessment of the annual audit plan
Establish and maintain close contact with key IA personnel (within the area of responsibility) to ensure close collaboration across the function on data validation and key MIS activities
Be the established “point-person” for Chief Auditor MIS support; and
Provide localised execution support of centrally defined initiatives
Proficient in data analytic tools and MIS reporting tools
Expert understanding of management information systems and related best practices and control initiatives across the financial services industry for the provision of high quality MIS
Specific proven expertise in the provision of time sensitive, accurate data analytics, and data processing activities to a variety of senior internal and external stakeholders on a global basis
Excellent interpersonal and organisational skills
Experience of operating in a manually intensive data environment, extracting information from disparate sources and transforming it into meaningful information
Experience in the direct production of high quality reporting, including focused analysis, trending, and strong summarisation of results
Essential technical skills include SQL (including writing scripts for data extraction), VBA, advanced Microsoft Excel and high proficiency across the MS Office suite in general
Experience in providing MIS ideally on a global basis, working across multiple information sources and providing aggregated, coherent outputs
Ability to assimilate information about the business to become a subject matter expert in that discipline
Demonstrable ability to take the initiative and operate as a dynamic change agent
Ideally, the candidate will have experience in utilising mainstream Business Intelligence tools (for example, BOXI, Cognos, Qlikview, Tableau)
Experience within ETL (Extract, Transform, Load) , data cleansing and validation within imperfect and manual data environments
Able to conceptualise the business need and deliver innovative solutions
Ability to work under pressure, and delivery timely, accurate, analysis; and
An appreciation of Internal Audit and the processes followed would be advantageous

Rohq-hrss-operations Support Analyst Resume Examples & Samples

75% Production Activity (e.g., Task, Meetings, Risk/Control)
20% Customer Activity (e.g., General)
5% Re-engineering (with participation in execution)
Preferably with two years of HR operations/administration work experience
Working knowledge of HR systems including learning management systems highly desirable
Fluent in English, in both written and verbal communication
Able to handle high volume of work and adaptable to change
Interacts effectively in team meetings, providing constructive and relevant inputs
Expresses opinions in a positive way during official meetings and 1:1; avoids gossip
Treat everyone with dignity and respect
Act with integrity - do what is right

Operations Support Analyst Ayala Avenue Resume Examples & Samples

Acting as point of contact for the business on support issues across a number of business-critical applications
Prioritising and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate
Monitoring of critical applications and management of issues arising from alerts
Application maintenance related activities, such as month-end processing, license administration and environment management
Involvement in a number of small projects ranging from infrastructure / software upgrades, to business-driven enhancements
Testing of changes impacting CAF applications
Involvement in application build and deployment activities

Operations Support Analyst Resume Examples & Samples

5+ years of experience in an IT role
3+ years of experience with Red Hat Linux, Windows Server, VMWare, or Oracle administration
Experience with installing, configuring, administrating, and patching industry leading and recognized COTS and Open Source applications
Experience with writing Shell Scripts and SQL script development
Experience with Tier 3 help desk
Experience with Oracle RDMS
Knowledge of network and database concepts
BA or BS degree in Engineering or an IT-related field

Operations Support Analyst, Lead Resume Examples & Samples

7+ years of experience in an IT role
5+ years of experience with Red Hat Linux, Windows Server, or VMWare
Experience with supporting 24X7 production systems
Experience with writing Shell Scripts
Experience with systems development and SDLC
Knowledge of network security concepts and testing methodologies
BA or BS degree in Engineering or an IT-related field preferred

Xplan Operations & Support Analyst Sydney Resume Examples & Samples

Manage and facilitate the resolution of 2nd and 3rd level support queries
Manage and execute system operational updates and activities
Managing Xplan data feeds and client mappings to ensure high level of accuracy
Assess and analyse system enhancement requests and defects
Design and develop configuration enhancements to the system in line with business requirements
Provide SME Support to project and business teams teams across the Macquarie Wealth Advisory division
Financial Planning Advice projects and/or Operational experience
Experience in coding, template configuration, interface and report design and system administration 
Data feed administration
Technical support, data analysis and problem solving skills,
Excel expertise and some SQL experience desirable
Requirements gathering and documentation skills
Attention to detail and sound communication skills

Software Operations Support Analyst Resume Examples & Samples

5+ years of experience working in technical operations of high volume / large production Internet sites and/or hosted product delivery to external customers; 2+ years of experience with On-Air Systems; 2+ years of experience working in Java, PHP, Unix/Linux scripting and relational Databases
Experience with Enterprise Monitoring of a large number of servers/processes and database instances
Understanding of LAMP/ Apache/Tomcat Hosting Environment
Understanding of web technologies
Previous experience with Real-Time Transactional Systems and Market Data Feeds

Senior Operations Support Analyst Resume Examples & Samples

Manage and coordinate the changes to the batch scheduler
Ensure changes to production are documented and reviewed
Work with vendors supporting production systems
In depth knowledge of one or more batch scheduling systems, preferably UC4
Availability to respond to problems with the scheduler that may occur on nights and weekends
Light programming and reporting skills
Sense of urgency due to the critical nature and impact the batch jobs have on the business
Demonstrated ability to be flexible and adapt to a fast-paced environment
Follows Company policies and procedures and maintain a safe work environment
Work well to coordinate with other team members
Document and train others as needed
Performs other related duties as assigned by supervisor

Operations Support Analyst Resume Examples & Samples

Ensuring all documented processes are followed correctly
Ensuring all processes/procedures are documented and updated in a timely manner
Daily monitoring of control reports to ensure no violation/breach of policy/regulation
Act as a maker/checker to perform review/issue approval on received documentations complying with the relevant requirement
Review documents on existing clients to ensure they continue to meet with the latest rules/regulations on a regular basis
Provide a high level of customer service to our internal stakeholders (i.e. Business, Middle Office)
Liaison with key stakeholders - Compliance/Legal and the business units supported
Work on various projects driven by Business/Legal requirement
Work closely with ISG Risk and Control team to provide data required on MCA testing
Identify and escalate issues, provide feedback continually to further enhance the process
Take an active part in maintaining MIS on end-to-end processes for tracking turnaround times of deliverables for the team and other processing areas
Bachelor's degree with 3+ years of financial service related experience
AML/KYC experience would be advantageous
Ability to work and adapt in an ever-changing regulatory and control environment
Must possess good communication skills
Strong organization skills with an excellent attention to detail and ability to focus on high quality work while under pressure
Strong teamwork skills in a small local setting, as well as across different geographic locations
Proven self-starter with the ability to work independently while supporting the overall goals of the team
Experience working in projects would be a plus
Good knowledge of MS Office Suite including proficiency in Excel

Rohq-gem-operations Support Analyst Resume Examples & Samples

A minimum of 3+ years of experience in a business environment working in finance, operations or administration role
Preferably work experience within a multinational organization working with colleagues throughout Asia Pacific
Systems and data knowledge
Accounting knowledge/experience is beneficial
Highly Proficient in using Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
Enthusiastic team player with the ability to self motivate
Responsible, mature and proactive
Languages (Fluent in English)

IT Operations / Support Analyst Resume Examples & Samples

Maintain basic technical proficiency skills for UNIX, Windows and Linux
Be able to understand what a ticket looks like
Be able to understand ticket complexity, priority and where it should be routed
Using support dashboards (BSM) validate if an issue is already being worked before assigning
Before a ticket is assigned ensure it is for checked for quality
Following standard document processes, understand how to remove duplicates and how to address them
Ensure all tickets are assigned in a timely manner
English 80%
Contributes to a positive work climate
Reliable member of team
Consistently meets commitments
Demonstrates flexibility by adjusting schedule (breaks, off-line time, etc.)
Works with management to identify and address training needs
Maintains positive and open business relationships

IT Operations & Support Analyst Resume Examples & Samples

Expertise with various flavors of Linux (preferably RedHat Enterprise and CentOS)
Experience in implementation of application availability, monitoring and operation tools for enterprise Web applications preferably using Nagios, Zabbix, Splunk, Manage Engine, etc
Hands on experience in setting up monitors & alerts for servers, applications, databases, web services , virtualization and generating availability reports
Experience in modern automated deployment and configuration management tools preferably using Opscode Chef or Puppet, able to translate deployment requirements into automation code and identify best practices
Good understanding of relational databases preferably in MySQL for proactive database monitoring & troubleshooting
Hands on experience of open source software including Apache, Tomcat, My SQL, Squid proxy & Nginx
Knowledge of networks, security firewalls, load balancers, DNS and other infrastructure components from monitoring perspective
Proficiency in scripting, automation and troubleshooting of processes and systems, scripting in the shell (Groovy Ruby, Perl or Python)
Experience in deploying and maintaining cloud based systems (e.g. Amazon EC2, Rackspace Cloud, etc.)
Collaborate with deployment and development team to define and automate tool integration

Rohq-isg-edm-operations Support Analyst Resume Examples & Samples

Responsible for the data quality and ongoing maintenance of GFCIDs and all the related data fields held for each legal entity in a particular region/assigned queue
Action requests within standard turnaround time
Manage, supervise and track issues related to assigned queue (GFCID/KYCp/MG/GP/eSales)
Act as the primary customer contract for issues relating to GFCID/KYCp/MG/GP/eSales requests
Provide training and guidance on the use of systems to end-users
Assist in the evaluation and testing of system and process enhancements
Active cross-support for/with the credit structure update
Ensure compliance and adherence to set processing standards and controls
Proficient in MS Excel and MS PowerPoint to produce metrics charts
Knowledge of MS Access is a plus but not required
Analytical capabilities
Previous experience in customer-based roles
Problem solving initiative
Team playing skills
Motivated individual and customer focused

Operations Support Analyst Resume Examples & Samples

Basic Understanding of Authorization transaction message flow with the ability to gain an in-depth understanding
Basic Knowledge of routing/switching, tunneling, security operations/engineering, MPLS
Understanding of Tandem System Technology
Firewall experience and file transfer highly desirable
Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues. Primary Tools are Netcool and Vital Signs
Zero to 12 months of relevant experience
Excellent verbal/written communication, organizational skills, ability to prioritize a constantly changing work load. Interpersonal skills and ability to excel as part of a team
Uses sound judgment in determining priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements
MS Office suite proficiency
Required - Need to already possess Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months
Preferred - Cisco Certified Network Associate (CCNA)

Rohq-hrss-regional Operations Support Analyst Service Delivery Resume Examples & Samples

Motivational fit – willingness to work in a shared services team
Preferably 5 years minimum of HR operations/Service delivery-payroll, comp. & ben. administration work including Expat. Administration & Mobility experience in various countries in Asia
Working knowledge of HR systems including payroll, comp.& ben. systems highly desirable
Work experience in Investment Banking industry and familiarity w/ YE compensation process an advantage
Fluent in English in both written and verbal communication
Able to handle high volume of work and adaptable to change
Able to plan and manage own time, works with minimal supervision
Mature and with strong attention to detail
Logical, analytical and rationale
Client-focused for exemplary customer service
Strong team player, willing to learn and share experience with other team members
Educated to diploma/degree level

System Operations Support Analyst Ayala Avanue Resume Examples & Samples

Responsible for the support and maintenance of Control-m application
Providing platform systems management
Second-line resolution and/or escalation of production issues and coordinating with vendors, delivery teams and other support groups as needed
Ongoing changes, upgrade and maintenance of associated platforms
Maintaining relationships with the account teams / business users and other technology support groups
Preparation of operational reports relating to the applications/platforms

Operations Support Analyst Resume Examples & Samples

Has 4-6 years of relevant banking experience in operational roles
Good communication skills and stakholders management skills
Has a flair for figures, is meticulous, self-motivated, and is able to multitask in a high pressure environment

Operations Support Analyst Resume Examples & Samples

4+ years of experience in Operational Risk
Strong knowledge of Microsoft Office with emphasis on Access, Excel and PowerPoint
Ability to perform stress tests
Ability to drive change and improve efficiencies on the team
Strong knowledge of FINRA rules and regulations
Self-motivated and willing to assume responsibility
Series 7 or 99

Rohq-isg-avox-operations Support Analyst Resume Examples & Samples

Identify, research, validate, set up, maintain, and refresh legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of credit risk exposure; typically, data spans legal name verification, address, nature of business, ownership, etc
Assist in creating process flows and procedure documents for function
Perform quality reviews of client reference data and our supporting processes/procedures
Assist in the development of a remediation strategy to cover regulatory requirements and general business requirements relating to reference data
Assist in preparing detailed metrics packs showing progress for distribution to management
Assist in ad hoc requests and special projects
Experience in working with internal and external data sources to conduct due diligence (Bankers Almanac, Dun & Bradstreet, SWIFT, etc.) (not essential but useful)
Proficient Microsoft skills: Word, Excel, PowerPoint
Organised with a good attention to detail
Ability to focus on high quality work while under pressure
Team-playing skills

Operations Support Analyst Resume Examples & Samples

Define, monitor and drive operational procedure and report it to Tokyo AP
Manage team leaders to ensure they adhere to company policies, the operation manual and check list
Assist in recovery of operational errors for operation team leads
Improve the operations to avoid operational errors
Maintain, create user manuals, templates and announcement for Japan users and conduct user training if required
Provide guidance and direction to internal team for improving operational performance
Sort out user complains occurred in the communication with operation team by logical explanation
Escalation point of queries from Wanbishi
Identify new opportunities for process enhancement for future growth and efficiency by utilizing BAW data and other data source
Understand new initiatives and conduct gap analysis together with operation tea m leads
Establish new operating process together with operation team leads and provide training to internal team
Interaction and impact analysis for other products process change
Assist in preparation of monthly volume and activity report for Tokyo AP
Perform operational analyzes with in A P operations and present findings and recommendation to Managers
Destruction of document sorted as Other Box
Contact point of e-Recon administrator in AP and perform Proof Owner
At least 5 years of BPO experience in Accounts Payable of sizable orgnization in both Japan and english speaking contries
Logical explanation skills to satisfy Japanese user to understand
Capable for accurate understanding and delivery of request responsible for position to close outstanding issues in-depth knowlege of Japanese business practice
Good command of spoken and written Japanese with business manner(native level required) and english
Business documentation proficiency of office tools
Self-managing of time and attendance, be punctual

Rohq-fro-operations Support Analyst Resume Examples & Samples

One to two years experience in a related role preferred (combination of education/experience)
Sets up priorities to map out needed course of action to achieve deliverables
Open and seeks input from others and adopts work schedule to respond to changing timelines and expectations
Works effectively with others and builds relationships to accomplish common goals
Proactive approach in carrying out responsibilities with minimal reminders
Works independently
Adaptable ad responds in an open and effective manner to changes in the work environment and demands
Adjusts approach to effectively complete assigned tasks

Rohq Hrss Operations Support Analyst Resume Examples & Samples

75% Production Activity (e.g. Task/responsibilities, Meetings, Risk/Control)
Demonstrates multitasking ability, analytical skills, problem solving skills and a consistent record of on-time delivery
Effective time management, administrative documentation and organizational skills
Must be a self-starter and able to work independently in a fast-paced global environment

Rohq Hrss Operations Support Analyst Resume Examples & Samples

100% Production Activity (e.g., BAU Tasks, Meetings, Risk/Control)
Performs basic duties for pre-employment screening for low to mid-volume countries such as
Must be hardworking, a team player and must support the concept of “fun” in the workplace

Electronic Messaging Operations Support Analyst Resume Examples & Samples

Strong experience with REHL
Experience with open or commercial Sendmail
Experience with Anti-SPAM technologies and concepts
Experience with mail routing, SMTP, TCP/IP, LDAP, DNS, HTTP, and TLS protocols
Experience with shell scripting. Perl scripting optional
Understanding and experience with email controls such as DKIM and SPF
Experience with basic networking skills
Experience with Change and Incident management

Operations Support Analyst Resume Examples & Samples

Credit
Settlement Operations
Accounts Control Operations/KYC
2+ financial services related experience
Capital market product knowledge is useful
Familiarity with industry related directives such as Dodd-Frank, EMIR and FATCA
Strong management skills with focus on process improvement and operational redesign
Strong interpersonal and written communication skills with no aversion to client and management interaction

Operations Support Analyst Resume Examples & Samples

Good degree from a recognized university
Minimum of 2-5 years of relevant experience in the banking industry (candidates with good experience will be considered)
Good understanding of banking and investment products
Analytical, diligent and meticulous
Proficient in Microsoft Excel, PowerPoint, Access and Word

Operations Support Analyst Resume Examples & Samples

Lead new group conference calls and meetings for billing setup as well as complaint resolution, delivering accurate and reliable information to our internal and external customers
Attend and lead TPA audits for the business unit
Ability to communicate detailed information on all aspects of the billing process including all the options we offer and any impacts to other departments or the customer as well as making recommendations based on different scenarios and finding alternatives to meet the customer’s needs
Demonstrate understanding of the entire process from enrollment, case setup, contracting & licensing to in-force changes, billing, and commissions to recognize and raise concerns as well as offer solutions
Provide a single point of contact for the department by receiving, tracking, researching, and managing incoming requests and follow-ups to ensure that we are providing estimates on resolution as well as meeting expected deadlines and follow-up commitments
Triage and disseminate the necessary work to processing teams as well as providing status updates and estimates on completion
Communicate urgency and provide support to the processing teams and management to accomplish objectives
Clarify requests to ensure we have the necessary information. Analyze the information and coordinate the efforts to resolve the issues. Maintain a level of knowledge in order to verify that the work has been done accurately and provide updates and responses to appropriate parties accordingly
Establish and maintain trust and confidence in our ability to react to situations and resolve issues quickly and accurate. Maintain strong working relationships with internal departments
Bachelor’s degree in Business or related field; or equivalent combination of education and experience required
5 years minimum experience in insurance, accounting, account/relationship management, or lead/supervisory level experience required
Demonstrated outstanding communication and interpersonal skills required
Excellent attention to detail, analytical and organizational skills required
Strong working knowledge of Microsoft Office including Word, Excel, PowerPoint and ability to learn additional software applications as needed required
5+ years’ minimum experience in insurance, accounting, account/relationship management, or lead/supervisory level experience preferred
Project management skills preferred
Strong understanding and knowledge of insurance business processes, terminology and products preferred

Rohq Hrss Operations Support Analyst Resume Examples & Samples

Performs end-to-end duties for pre-employment screening for mid to high-volume countries such as
Ordering cases in the system for new hire background checks (New Employee Sanction Screening, Education, Employment, Credit/Bankruptcy and Criminal checks)
Uploading certificates/documentation and doing data input of all applicable areas in the Imaging Records Management System (IRMS) and external background screening vendor system called CSPi
Conducting in-house/internal checks
Validating and adjudication of reports
Have direct interaction with external customers (candidate, employee, HR, etc.)
Strictly adheres to Risk & Control practices and reports possible gaps/ breaches
Actively recommends areas for process improvement to the Team Lead
Provide informal guidance or on-the-job-training to new team members
Direct impact to the business through the quality of the tasks/services provided
Able to effectively facilitate in Daily Team Huddle, Team Meetings, etc

Intermediate Operations Support Analyst Resume Examples & Samples

Gain thorough industry knowledge quickly and effectively interact with other operating units
Expected to work staggered shifts to support pre-market, market close, regulatory reporting and other events pertained to EMEA and NAM operations
Coordinate with global coders in other regions to design solutions to resolve issues
Understand global procedures to support other markets during off hours
Identifies policy gaps and formulates policies
Provide training support

Rohq Hrss Operations Support Analyst Resume Examples & Samples

Ability to provide excellent customer service, communicate effectively, prioritize multiple tasks and demonstrate proper time management, and problem solve and present recommendations to internal and external clients
Help build and maintain positive customer relationships
Confidence, enthusiasm, passion for excellence, professionalism in work product and behavior, stress tolerance, discipline to execute according to standards, and urgency and speed of response
Strong interpersonal skills and ability to communicate effectively at all levels both internally and externally
English and Mandarin are required spoken languages and that the ability to read/write Mandarin either simplified or traditional characters is also required

Rohq Isg Operations Support Analyst Resume Examples & Samples

New security set ups and modifications
Support Pre-market events and Post Market Close events
Provide effective maker/checker function to ensure data quality and accuracy
Provide SIT, UAT testing with strategic technology rollouts
Expected to work various shifts to support pre-market, market close, regulatory reporting and other events pertained to APAC, EMEA, and NAM operations
Advanced knowledge of MS Office Suite, including proficiency in Excel
Must possess good written and oral communication skills with the ability to be assertive
Spoken/written Japanese an advantage, though not required

Operations Support Analyst Resume Examples & Samples

Performs basic duties for Lifecycle & Offboarding for low to mid-volume countries such as
Tracking of employee clearances
Manages personal OSC inbox
Resolves basic concerns and determines appropriate resolution for the cases in accordance with established guidelines
Ensures timely closure of OSC cases for audit and policy compliance
Attends & actively participates in Daily Team Huddle, Team Meetings, etc

Operations Support Analyst Resume Examples & Samples

Business / Finance degree
Knowledge of financial products, particularly derivatives
Meticulous and careful with work
Able to perform in a fast paced environment
Candidates with 1 or more years work experience in Back Office and/or Middle Office role

Rohq-fro-operations Support Analyst Resume Examples & Samples

One to two years experience in a related role preferred (combination of education/experience ; at least three years in a related role for C10)
Sets up priorities to map out needed course of action to achieve deliverables. Open and seeks input from others and adopts work schedule to respond to changing timelines and expectations
Proactive approach in carrying out responsibilities with minimal reminders; works independently

Operations Support Analyst Resume Examples & Samples

Primarily responsible for overall oversight of control environment in Citiphone Hong Kong
Review control design and documentation of operational processes, assess the adequacy and effectiveness of controls and present recommendations for the further enhancement
Analyze, review, monitor and test control to ensure compliance to the Citi policies and standards as well as applicable regulatory policies
Manage the implementation, rollout and execution of various Risk & Control Programs
As an MCA assessor, perform actual MCA testing and monitoring KRIs, defining PRCs, as well as recording and analysis of the results
Manage and coordinate audits and reviews covering the business
Responsible as an information security officer and conduct regular premise sweep
Provide clear sales direction, monitor sales results and share best practices across the center
Perform call monitoring to manage the sales quality and compliance for ensuring an optimized customer experience whilst enabling maximized sales opportunities
Minimum 7 years of experience in banking, preferably with experience in audit, internal control, risk management, compliance and related functions
Rounded product knowledge of consumer business, especially in banking, credit card and insurance products
Good understanding of risks and controls, and audit procedures and the ability to independently conduct compliance reviews over products and process
Strong organizational skills with ability to multitask
Self-starter and capable of working under minimum supervision
Independent and self-motivated with proficiency in prioritizing needs based on urgency
Effective communication, interpersonal skills and ability to motivate others with leadership potential
Good command of English and Cantonese (written & verbal)
University graduate is preferred

Rohq-operations Support Analyst Resume Examples & Samples

Preferably 2 years Recruitment Process Outsourcing/Recruitment Operations work experience
Working knowledge of Applicant Tracking Systems (ATS), with a strong preference for Taleo experience
Mature with strong attention to detail
Logical, analytical & rational
Strong team player, willing to learn and share experience with other team members

Operations Support Analyst Resume Examples & Samples

Good degree from a recognized university in Finance or equivalent
At least 1-2 years' experience in Banking or related areas
Basic knowledge of banking products and investment instruments
Knowledge of Visual Basic, MS Access and SQL would be advantage
Resourceful, proactive and possess strong interpersonal skills
Team player who is committed to work under minimal supervision

Rohq-gem-operations Support Analyst Resume Examples & Samples

Support Citi’s Online Event Management System – Metron
Support the online event registration system and approval flow for all events across Asia Pacific in accordance with Citi Expense Management Policy
Help/Communication for individuals registering events around registration, Metron and correct event policy across Asia Pacific (servicing 18 countries)
Data Integrity and Quality Control – ensuring that all data in Metron is complete, correct and updated; liaising with both GEM planners and other event organizers regularly for accurate data
Metron APAC “help desk” for any issues
Systems and data knowledge; accounting knowledge/payment processing experience is beneficial
Enthusiastic team player, willing to work with colleagues towards a common goal
Self-motivation, commitment and positive attitude
Strong attention to detail/focus on data accuracy
Shows initiative and proactive approach and able to make decisions
Strong organisational skills, able to manage time effectively, working to deadlines within a pressurized environment
Multitasking essential; able to prioritise and work on several projects simultaneously
Excellent communication skills (verbal & written)
Shows willingness to undertake extra responsibilities
Ability to work on own and execute projects with limited supervision
May be required to work outside and beyond regular schedule due to deadlines

Senior Operations Support Analyst Resume Examples & Samples

Provide direct support on all batch-scheduling changes
Coordinate and implement batch scheduling on new and existing projects for the test and production environments
Create and maintain batch schedule documentation
Provide second-tier support and issue resolution for the batch scheduling system
Perform basic troubleshooting of problems. Escalates accordingly
Enforce adherence to existing production support operational readiness standards
Develop new processes and schedules for a growing number of applications
Work to improve the existing scheduling processes and limited auto restart capabilities of aborted processes
Work with job scheduler application vendors for problem resolution, system upgrades, functionality changes and testing
Provide 7X24 On Call support batch related issues
Perform other related duties, as assigned

Operations Support Analyst Resume Examples & Samples

Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership etc
Manage and assist the delivery of projects spanning: Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling etc)
Supervise and develop the team to ensure effective results
Organised with an excellent attention to detail
Able to prioritize work and manage time

Ctsm Mys-operations Support Analyst Resume Examples & Samples

Conduct searches, perform due diligence, gather data and record evidence from Citi internal systems, the internet, commercial databases and enquiry with business or Compliance contacts within Citi
Adhere to all Citi Policies and confidentiality standard
Responsibility to Our Clients Builds

Rohq-isg-operations Support Analyst Resume Examples & Samples

Business-related college degree
Experience in reference data management (not essential but useful)
Experience in working with internal and external data sources to conduct due diligence (Bankers Almanac, Dun & Bradstreet, SWIFT etc) (not essential but useful)
Experience of having worked in a banking environment (not essential but useful)
Proficient Microsoft skills: Word, Excel, and PowerPoint
Proactive and able to work on own initiative
Comfortable working independently in a dynamic and challenging environment
Team-player skills

Operations Support Analyst Resume Examples & Samples

A relevant degree or equivalent experience in IT (Applicants currently perusing further education in IT will also be considered)
Internal training will be provided on Caterpillar IT policies and procedures, however it is expected that the applicant have an understanding of computing hardware and software environments, system integration process, system administration processes and networking
Must be able to work independently and with minimal direction
Must be able to trouble shoot problems and identify solutions
Must be able to work a flexible work schedule to accommodate business needs, including off shift and/or weekends
Must be able to multi-task while maintaining high levels of customer satisfaction
Must be able to communicate professionally
Must be proficient in Microsoft applications (Excel, Word, PowerPoint)
Build & image PC & RF equipment as per Caterpillar specifications based on new equipment issues or the IT replacement program
Cat Logistics experience
SPM experience

Senior Operations Support Analyst Resume Examples & Samples

Role sits with the AMC (Account Master Central) Entity Data Team, responsibilities to include (not limited to)
Liaise with internal/external stakeholders to provide exception management reconciliation/reporting
Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system/platform changes

Operations Support Analyst Resume Examples & Samples

Supporting senior management in daily operations and important projects
Assist with the preparation and delivery of key business metrics and financial analysis
Prepare high quality and detailed material for client meetings and strategic client programs (across periodic relationship meetings, proposals, etc)
Assist in compiling metrics and information to ensure we align employment information with performance and compensation (consistently across all employees)
2+ years’ experience supporting key business leaders
Experienced with Microsoft Office (Excel, PowerPoint and Word in particular) and Outlook
Scheduling travel and other administrative duties
Must have excellent communication skills - both written and verbal
Ability to work in a very fast paced environment, in a continuously developing business group

MYS Ctsm KL Operations Support Analyst Resume Examples & Samples

Computer literate with advanced knowledge in Microsoft Excel and Powerpoint
At least 3 years experience in AML, banking operations, audit, risk and control, compliance or quality assurance role
Banking, Finance or Business background

Technical Operations Support Analyst Resume Examples & Samples

Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics
Operational background
Fast learner, ability to absorb and apply information
Ability to prioritise and effectively triage issues
Strong relationship building and commuication skils
Abilty to understand how your role relates to the overall goals of the business, a customer-focused mind-set
Proficient in Word, Excel, PowerPoint and Visio

Operations Support Analyst Resume Examples & Samples

Supports event attendee management on behalf of event project managers
Prepares and processes documentation and invoices for payments and reconciles invoice payments to event budgets on both scheduled an ad-hoc basis
Supports the reconciliation of management and non-management events
Tracks payments process, identifies disputes and follows up to reach successful resolution
Provides support to the global departmental P-Card program
Uses internal tools to enter data, review reports for data accuracy, makes relevant updates and oversees general data accuracy and administration
Generates a wide range of regular and ad-hoc reports that include attendee reports, vendor spend reporting, budget reports, invoice summaries, etc
Assists with reputational risk reporting process
Processes and creates audit files in compliance with time and documentation, ensures archiving policies are followed
Manages and tracks events from inception to closeout ensuring all related policies, procedures and documentation requirements are met
Coordinates alignment with compliance guidelines across global, regional and country specific teams and implements changes to processes and procedures when needed
Supports Global team with administrative responsibilities: participate in weekly calls, develop meeting agendas and record minutes, gives training presentations, orders departmental supplies, etc
Ability to work virtually and with a global team in multiple time zones
2+ years operational support experience in event management or hospitality industry
Excellent MS Excel skills required including formulas and macros
Impeccable attention to detail and accuracy (reviews and checks all work before distributing)
Experience working with compliance, finance and operations tools and systems in a corporate environment
Bachelors in Operations or Business preferred
Excellent communications/customer service skills required
Must be able to work to strict deadlines and in a high pressure environment
Bachelor Degree in Event Management, Hospitality, Business or equivalent work experience

Ctsm Mys-operations Support Analyst Resume Examples & Samples

Complete 1st level review of customer transactions which are alerted. This involves analysing alerts and investigating transactional activities to detect suspicion of money laundering or terrorist financing activities
Responsibility to Our Clients Builds Client Relationships
Delivers Client Solutions
Leverages Functional and Business Knowledge
Uses Sound Judgement
Manages Risk and Control
Builds and Applies Business, Regulatory and Country Knowledge
Innovation Strives for “best in class practices”
Leads Innovation

Rohq-hrss-operations Support Analyst Resume Examples & Samples

75% Production Activity (e.g. Task, Meetings, and Risk/Control)
Responsible for completing transactional recruitment activity conforming to SLAs based on accuracy and timeliness in relation to the end-to-end recruitment process including
Must possess good written communication skills
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
Preferably 2 years Recruitment Process Outsourcing/ Recruitment Operations work experience
Fluent in English, both in written & verbal communication skills
Able to handle high volume of work & adaptable to change

Operations Support Analyst Resume Examples & Samples

Preferred previous experience in MIS analysis, expense management or project management role
Strong interpersonal and communication skills to deal with a wide range of staff levels and roles
Strong attention to detail, but able to see the big picture
Strong Excel spreadsheet skills
PowerPoint and Business Objects skills are desirable
Organized and able to plan, prioritize and execute tasks in a timely fashion

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Apply department policies and procedures in processing of routine HRMS/data-related transactions from clients
Administer all data updates conforming to SLAs based on accuracy and timeliness, specifically on the following processes
Must possess good written business communication skills

Rohq-hrss-operations Support Analyst Resume Examples & Samples

75% production activity (e.g. “business as usual” (BAU) tasks, problem solving, meetings, and risk & control)
20% customer activity (e.g. collaborating and working with senior management)
Actively maintains the Knowledge Library materials
Plays a key role in facilitating data management and drives data quality to achieve regional and global dataset
Actively participates in regional / global change control board to discuss changes, and/or to explain and justify changes/enhancements, wherever required
Monitors and provides instructions / training to tier-1 teams with the objective of tier-1 being able to independently resolve basic user issues
Learns the capabilities and limitations of the software to properly and creatively utilize features to meet countries’ needs
Prepares and/or reviews change requests, development documents, test scripts and performs system tests, where required
Collaborates with technical specialists to ensure the functional specifications identified have been met through development
Takes responsibility for any ad-hoc tasks / projects assigned
Willing to work extended hours when necessary as well as for purpose of occasional on-call availability
Willing to work permanent or rotating shift hours to support APAC and EMEA businesses
Good customer service is mandatory
Minimum of 2 years’ experience in application and functional analysis support
Experience with any HR related applications such as learning, e-recruitment, non-employee, talent and performance management systems
Experience writing database queries in SQL is a plus
Strong techno-functional knowledge and experience in PeopleSoft HRMS is a plus
Strong knowledge of HR business processes is also required

MDM / Operations Support Analyst Resume Examples & Samples

Responsible for the creation/maintenance/closing of customer accounts: sold to/ship to’s information in our database including setup of allowances/discounts in conjunction with the executed vendor agreements to avoid unnecessary payment issues, chargebacks and/or violations for all customers
Create & maintain customer discount allowances as per direction from sales or newly executed vendor agreements
Create and maintain country, consolidation, and sales person codes in Nine West Database
Maintenance of new accounts in OCR (Optical Character Recognition). An external system used to screen new accounts for terrorists, and types of illegal activities that we choose not to do business with
Obtain proof of deliveries as requested by customer service and by the distribution centers
Add SCAC (standard carrier alpha codes) in database to allow proper invoicing data
Update pick ticket header in Warehouse Management database as needed to ensure timely shipping of customer orders
Make certain compliance issues are communicated/resolved timely by reporting to divisions and distribution center management
Daily/weekly/monthly reports to the relating to invoice and chargeback agings along with daily cash reports
In making updates of ship to information, its critical to choose the appropriate time to make the change so as not to jeopardize shipment of orders to the stores and to minimize chargebacks for shipping to incorrect account distribution center.Work closely with all management levels in sales, customer service, credit, when reviewing corporate agreement – know when to interact when establishing parameters required by customer agreements
Know when to seek guidance from our in house legal department regarding challenging customer agreements
Works closely with internal departments (warehouse management team, Customer Service management team, Credit and sales) to ensure accurate and timely updates are done
Work closely with all management levels in sales, customer service, credit, when reviewing corporate agreement – know when to interact when establishing parameters required by customer agreements. Executing the agreement by reaching back out to the customer
Associates degree or two years experience in Customer Master Maintenance
JAG & NW ACS Systems
NRS
Knowledge of EDI (electronic data interchange) helpful
Knowledge and familiarity of SCAC codes helpful

Operations Support Analyst Resume Examples & Samples

Technical Skills - can perform and understand - Trade input & reporting / NAV/Price verification / Shareholder Account & Contact
Experience level: 2 years’ experience in Investor services/Transfer agency department is preferred but not essential
Computer literacy is essential – job holders should be skilled in the use of spreadsheets and word processing packages
A high degree of accuracy and attention to detail is essential
Ability to adhere to deadlines is required

Cbps-operations Support Analyst Resume Examples & Samples

No attendance issue with good performance on 4F, NPS and Compliance
Strong communication skills and customer oriented
Attention and thoroughness to details, coupled with a strong follow through discipline
Ability to multitask and manage multiple requirements and initiatives
Ability to liaise with all levels within the organization and across all functions
Amenable to extending work hours, as needed
Has not been subjected to any disciplinary action where the sanction is final warning in the last 6 months
Is a regular employee of the company of at least a year

Rohq-isg-operations Support Analyst Resume Examples & Samples

Identify, research, validate, setup & maintain reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications
Liaise with internal/external stakeholders to provide exception management reconciliation/reporting where needed
Perform quality reviews/refresh of client reference data and our supporting processes/procedures; data will primarily be Settlement data but may cover other data attributes
Adding/maintaining Client Static Data on new and existing accounts
Executing static data projects for external clients
Exception reporting
Processing of daily control reports
Liaison with Key Stakeholders: ACG, Settlements, MO and SDQ team
MIS reporting
Ability to identify, trouble shoot issues and ultimately escalate appropriately where required
Good academic qualifications would be desirable, but less relevant than a proven track record in operational reference data; and Financial services related qualifications would be advantageous

Associate Web Operations Support Analyst Resume Examples & Samples

Primary communication hub for NBCNews.com and partners
Manage internal and/or company-wide notifications for all NBCNews.com properties and site related incidents
Effectively manage High and Critical Incident Management -- outages or disruptions
Provide superior customer service and communication to NBCNews.com and its properties
Point person for operations during code releases to live site
Operations support and site monitoring
Monitor NBCNews.com website and all partner websites and services
Monitor 200+ servers internally and in data centers
Perform routine server maintenance
Support of Help Desk issues that occur during non-business hours
Editorial Support for Content Management Systems and Varied Systems
Provide tier 1 technical support
Escalate issues in the form of a bug to developers for investigation
Incoming and outgoing content partner support
Monitor all incoming and outgoing partner feeds. Identify, troubleshoot or escalate problems in a timely manner
AA degree or BA/BS degree in Computer Science or equivalent
1-2 years relevant experience. Fluent with standard concepts, procedures and practices of position
2-3 years relevant experience. Fluent with standard concepts, procedures and practices of position
Experience managing multiple incidents and problems while working in high pressure situations
Combine customer service; strong troubleshooting skills and sound time management skills with consistent strong display of professionalism, accountability and teamwork
Technical requirements include a strong knowledge of Windows architecture, HTML, XML and a strong understanding of the Internet
Outstanding written and verbal communication skills, the ability to manage conflict, and being flexible with work schedules
Thrive in fast-paced and high pressure situations. A passion for improving processes and a commitment to customer satisfaction are both essential

Operations Support Analyst Resume Examples & Samples

Utilize tools such as BAW reporting, CDR, and ITBM to pull raw data of internal and external spend. Perform detailed analysis of spend and independently design visually compelling presentations to summarize analysis results to department head and his/her direct reports
Exercise judgment to solve complex problems
Create weekly report of shipping tool volumes and trends
Gather performance metrics, analyze and adjust where necessary
Book and arrange travel for supervisor and his/her direct reports; Prepare expense reports
Analyze vendor invoices for accuracy and work directly with vendors to remedy any billing errors, insure accuracy and dispute discrepancies
Monitor, evaluate and analyze Managed Print Help Desk call volume, generate performance reports and make adjustments to hours and staffing accordingly
Create and manage non-employee profiles via NEMS
Managed agenda and create presentations for monthly “All Hands” global meetings
Initiate projects to improve team efficiency
Schedule and run WebEx meetings, compile handwritten meeting notes, track and analyze meeting attendance
Become Mail stop main contact for executive level area. Verify, accept and distribute incoming mail and packages to neighboring desks (ability to lift up to 30 LBS required)
Process vendor invoices for payment using invoice system. Utilize 3 way matching system where applicable before authorizing payment
Monitor and manage supervisor inbox when he/she is out of the office. Determine who on General Services team can best address and delegate to them
Review, analyze and prepare summary notes of vendor proposals in a clear and concise manner
Perform data analysis of printer logs to determine proper use and placement of equipment
Author articles promoting the Mail and Managed Print for Citi Collaborate
Use vendor reporting tool to run detailed shipping reports. Become the subject matter expert analyze and report complex trend analysis
Review written materials for spelling and grammatical errors
Maintain required procedural and standards documents for content and clarity
Manage computer access, email, and equipment for new hires
Submit removal orders for out-of-use equipment
Reset Passwords for staff and contractors to manage required access
Become subject matter expert on use of Citi tools and train staff and contractors as required
Reserve conference rooms, Wi-Fi access and coordinate visitor badges
Complete journals and submit checks to accounting for processing
High School Diploma/GED required – Bachelor’s Degree Preferred
3-4 years of relevant work experience preferred; Mail or Print experience a plus
Knowledge of MS Office 2010 – Outlook, proficiency in Excel, Word and PowerPoint
Working experience using Pivot Tables and ability to analyze large amounts of data
Preferable experience in Concur, WebEx, SharePoint, Avaya CMS Supervisor and Nuance PDF converter or other PDF editing software
Strong analytical aptitude and logical reasoning ability
Strong process/project management skills

Operations Support Analyst Resume Examples & Samples

Business/Finance degree Knowledge of financial products, particularly Structured products, i.e. EAED/MLI/SWAPS/IRS/OTC/ELN
Able to perform in a fast-paced environment
Candidates with some work experience in Back Office and/or Middle Office role

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Bachelor degree in engineering, computing, actuarial science or statistics demonstrated
Knowledge on Behavioral Science/Phycology is a plus
Proactive, acquisitive and humble attitude is a must

Operations Support Analyst Resume Examples & Samples

Bachelor degree with 5 years administrative experience
Good command of English in listening, writing and speaking
Strong team player with effective communication skills with customers and suppliers in a cross functional working environment
Detail-oriented and strategic orientation
Basic finance acknowledges

Cbps-operations Support Analyst Resume Examples & Samples

Assistance in invoice retrieval as well as reconciliation
This is for a period of 6 months only
Preferably the candidate possess at least a Bachelor's/College Degree in BS Accountancy
Excellent knowledge in MS Excel

Operations Support Analyst Resume Examples & Samples

Acting as point of contact for the business on day to day support issues across a number of business-critical applications
Prioritizing and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate. This includes
Java/J2EE development / strong L2 technical support
Good understanding of Unix / Linux shell commands and scripting
SQL Scripting, ideally with Oracle/SQL Server
Familiarity with ITIL principles of Incident/Change/Problem Management
A strong sense of ownership and urgency with a desire to provide excellent customer service
The ability and desire to learn new technologies and application knowledge quickly
Experience working in Asset Management or other Financial Services businesses strongly preferred
Ability to operate independently, to be proactive, and able to interact with stakeholders across all levels
Experience with any of thinkFolio, Dimension, Composer, WebMethods or Pega will be valued

Operations Support Analyst Resume Examples & Samples

Middle Office support for trading operational issues on behalf of our hedge fund clients
Booking and maintaining new trades and amendments (OTC and listed), as well as monitoring exceptions
Booking and reviewing Bank debt/private loans in the systems against loan documents
Review term sheets and electronic/long confirmations and affirm/confirm OTC trades and settlements on behalf of our clients
Liaising with various parties such as Dealers, Fund managers, Prime Brokerage, OTC counterparties regarding trade issues, affirmation and settlement queries
Preparation of Client reports including P&L, risk and regulatory reporting
Review and complete trade, position and cash reconciliations including resolving breaks
Operations experience in the financial services industry
Good understanding of OTC derivatives such as CDS, IRS, Swaptions, etc
Experience with private loans and bank debts is an advantage
Strong communication and interpersonal skills, and ability to work under pressure
A good team player who can also manage his/her own work independently
Good working knowledge of Excel functions
Geneva and Calypso experience is an advantage

Citibank Berhad Kl-operations Support Analyst Resume Examples & Samples

Minimum of 2 years working experience, preferably from a financial services institution/credit card industry
Relevant experience in managing a team will be an advantage
Good oral and written communications skills and the ability to work well between multiple departments and with all levels of associates

Rohq-isg-operations Support Analyst Resume Examples & Samples

Provide key support for the Tokyo/Japan market for all security inquiries
Provide SIT, UAT testing with strategic technology roll-outs
Knowledge and familiarity with financial product data vendors (Bloomberg, Reuters, S&P, Telekurs, etc)
Initiative to understand procedures and concepts and identify process improvements
Ability to speak, read and write Japanese (preferred)

Rohq-isg-operations Support Analyst Resume Examples & Samples

Perform quality assurance checks on all KYC files carried out by the Operations team and any other associated regulatory documentation process
Become Subject Matter Experts in the area of KYC/AML/Regulatory Documentation
Oversight of KYC/Regulatory Documentation control environment
Liaison with Compliance Department and senior management within Business Units supported
Implement process enhancements to improve turnaround time of client on-boarding experience
Deliver on targets and objectives in line with timelines dictated by BAU and Refresh Programme

Operations Support Analyst Resume Examples & Samples

Fluency in English and/ or German language is essential, with any additional language desirable
Highly effective at interacting with internal and external customers and serving as a subject matter expert
Solid track record of inspiring action based on data-driven insights

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Complete 1st level review of customer transactions which are alerted
This involves analysing alerts and investigating transactional activities to detect suspicion of money laundering or terrorist financing activities
Build and apply knowledge of money laundering processes, sanctions(s) or laws/regulation(s) to case investigations
Conduct alert investigation using global standard policies, procedures and tools and meet internal and external regulatory requirements
Meet the Service Level Agreement (turnaround time) for case/transactions review/investigations agreed upon with stakeholders
Ensure timely submission of QA correctiions to 2nd level Analysts/Reviewers
In addition to English, Bahasa Malaysia or Chinese languages, fluent written and spoken skills in other Asian languages will be an added advantage
Responsibility to Each Other Builds Partnerships and Values Diversity
Responsibility to Our Franchise Drives Results
AML Monitoring Analyses and Investigates Suspicious Activity
Makes Responsible Decisions
Analyses and Validates Quality
Delivers Effective Solutions
Language Mandatory - English
Added Advantage

Rohq-isg-operations Support Analyst Resume Examples & Samples

Opening new sub accounts in e-Sales for both new and existing clients
Maintaining client static data on existing sub accounts
Provide a high-level of customer service to our internal stakeholders
Good academic qualifications would be desirable, but less relevant than a proven track record in operational reference data and financial services related qualifications would be advantageous

Sales Operations Support Analyst Resume Examples & Samples

Onboard new sales hires and train sales team members on sales processes, policies, and systems
Administer and drive expansion of “Stay on Track” sales effectiveness educational outreach program
Develop relationships with sales team members and serve as their trusted advisor/consultant on operational topics
Analyze and resolve ad-hoc questions and issues raised by sales force regarding sales programs, systems, and sales tools
Champion the use and adoption of sales systems and data; foster understanding of and adherence to sales processes and policies
Gather feedback from sales force on sales programs, processes, policies, and systems; reconcile it with trends observed in support requests, and use this input to identify and champion suggestions to improve policies, processes, and systems
Participate in and occasionally drive project execution to implement relevant changes emerging from above
Produce and interpret reports on various sales and sales support metrics; maintain focus on continual improvement of metrics
Continually contribute content to improve sales help online knowledge base
Outstanding reading, writing, listening, and speaking skills in English
Excellent sense of customer focus, continuous improvement mindset
Relentless positive attitude
Strong experience working with various web applications and standard office software
Familiarity with database concepts
Ability to thrive in a fast paced business environment featuring multiple simultaneous priorities
High level of organizational skills, detail orientation, process orientation
Fluency in one or more languages other than English
Professional experience in a complex corporate environment involving multiple teams, organizations, and matrix reporting relationships
Power-user skills with a spreadsheet application (e.g. Microsoft Excel)
Power-user skills in Salesforce.com
Experience with case management in Salesforce or a comparable service system
Experience documenting process flows (e.g. with Microsoft Visio or a similar tool)
Familiarity with relational database concepts, ability to understand and create SQL queries
Ability to create web sites
Experience in a support or customer service role
Familiarity with Autodesk Sales programs and/or systems
Sales Operations experience

Operations Support Analyst Resume Examples & Samples

3+ years work experience of BPO/Banking operation. With knowledge of financial/banking operations
Experience of training people
(Process Improvement / Process Transition) Project experience is preferred
Experience of leading a team is preferred
Good Japanese language skill and good understanding of Japanese culture, good sense of client first, so that can communicate with Japan customers and maintain a good relationship
Business reading/writing level of English language is preferable. (Business reading/writing/speaking level of English language is required to handle the daily emails/conferences.)

Operations Support Analyst Resume Examples & Samples

At lease a honors Degree in related field
Minimum 3 years of experience managing regional communication projects
Strong Microsoft PowerPoint and Microsoft Excel skills

O&t-operations Support Analyst Resume Examples & Samples

Proficiency in MS word and MS ES excel
Responsible, organized and able to multitask under pressure
With good knowledge in ECS+ EMBS

Rohq-cto-operations Support Analyst Resume Examples & Samples

Participate in the on-boarding of new data feed into Genesis
Monitor handoffs of source files according to agreed Service Level Agreements (SLA)
Ensure data completeness/integrity during execution of data enrichment & prior to reconciliation
Timely identification, communication, and escalation of inbound/outbound processing failures/rejects/exceptions to the relevant resolving team
Assist in testing of new sources/interface (User Acceptance Testing)
Provide metrics on performance & data quality/integrity
Liaise with source contacts on processing issues & data quality
Perform maintenance activities on management of data records (groupings or individual), hierarchies, reference tables, new dimensions and operational tools (such as calendars)
Monitor outbound data with the agreed SLA
Check for data sanity of outbound data
Handle and track all user inquiries via Citi Market Place, Service Now or relevant tracking systems
Setup and modify users’ entitlements to the system
Maintain process documentation and guides
Other tasks assigned relevant to the process and in compliance of bank policies, international or local rules and regulations
Degree in Business or Management Information Systems, or equivalent experience
Knowledge in Banking and/or Finance
Database and/or warehouse related skills (e.g. SQL) are preferred
Possess strong analytical skills
Confidence and ability to work with all level of management
Willing to work flexible hours and weekends/holidays

Customer Service Operations Support Analyst Resume Examples & Samples

Obsess over customer success
Take ownership and do not sacrifice on quality
Support long term, evolving partnerships with specific, complex technology needs
Be action oriented and results driven
Resolve or escalate issues that could jeopardize the client relationship
Primary operational contact for all assigned accounts
Define partner project requirements (in collaboration with the AM); understand business drivers and manage best practices
Direct internal teams to deliver solutions/projects that drive client growth and efficiency
Lead client data / trend reviews that increase client satisfaction and strengthen relationships
Manage financial processes including, supervising pre-pays/service credits, guarantee tracking, billing and the financial contract compliance
Collaborates with eAM / Sr. AM and AMs to increase revenue and meet project goals
Improves the Pearson delivery system by advocating for clients internally
Technology oriented. (HTML and other web based technology skill sets a plus)
Teamwork along with individual initiative
Demonstrated leadership skills
Ability to make business and procedural decisions
Ability to multitask and work in a fast-paced environment
Advanced organizational skills and attention to detail
Ability to research using deductive reasoning to assess problems and explore various solutions
Ability to give personalization to the client by understanding what their resources are and how they can increase their effectiveness
Excellent presentation and public speaking skills
Ability to manage and track multiple projects with advanced date coordination
Advanced knowledge of Microsoft Windows (Outlook, Excel, Word, PowerPoint)

Sales Operations Support Analyst Resume Examples & Samples

Manage support mailbox for relationship managers
Load, reconcile and analyze CCB source systems supporting Banker Dashboard
Maintain complex master hierarchies underlying Banker Dashboard
Assist with various restructuring changes that impact the source and reporting systems
Lead strategic projects influencing multiple areas across US CCB
Demonstrable experience working in a business analyst role
Experience in collecting, defining and documenting business and technology requirements is essential
Exceptional written and verbal communication skills must be demonstrated
Excellent business analysis and problem solving skills essential
Ability to organize multiple parallel tasks/streams; a self-starter who can work independently with minimal oversight
3 to 5 years of relevant financial analysis experience
BA/BS required or 5 years relevant financial experience
Financial modeling/data compiling experience a plus
SQL a plus
Ability to solve problems that arise outside of the documented procedures
Willingness to think beyond the scope of the current work to the overall larger picture
Absolute personal integrity and credibility
Team Player – works collaboratively and develops alliances/relationships across the organization; leverages resources within the group
Strong, clear, simple communication style
Ability to collaborate and come to decisions quickly
Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
Ability to learn/understand some technical implications of system design

100

Operations Support Analyst Resume Examples & Samples

Responsible for ongoing support of key Banking services
Effective end to end management of major incidents and problems
Build relationships with business partners to understand business requests and processes and to deliver exceptional client service
Proactively drive new ideas and opportunities to improve operational efficiency and effectiveness
The ability to operate independently, to be proactive, and able to interact with stakeholders across all levels
Work effectively within local and distributed teams
Desirable to have SAP Banking Services product knowledge

101

Operations Support Analyst Resume Examples & Samples

Responsible for ongoing support of key Banking and Payments services
Previous experience in Payments Systems and Banking/Payments Industry a plus
Desirable to have IBM WebSphere MQ and webMethods knowledge

102

TSC Operations Support Analyst Resume Examples & Samples

Supports the development and organization of technical operations workforce management
Must have working knowledge of workforce operations tools and report applications
Must be highly proficient with quota/scheduling systems
Must be able to write and run SQL-based queries for database environments and use TWC
Previous experience in appropriate Microsoft Office Suite applications, reporting and

103

Senior Operations Support Analyst Resume Examples & Samples

Minimum 3 years experience providing business support for a client facing web site
Minimum 3 years experience analyzing business requirements and working with a technology team to deliver results
Minimum 3 years experience documenting processes and procedures
User Acceptance testing experience
Competent with Visio for documenting process maps
Strong experience in troubleshooting and problem resolution
Experience with Nimbus or other process documentation tools
Knowledge of Wealth Management business and systems
Knowledge of Global Plus or Charles River

104

Operations Support Analyst Resume Examples & Samples

1) Oversight of Operational delivery of Payments, Clearing and Reconciliation functions
2) Working with key stakeholders in business to implement new/changes to Payments and Clearing functions; overseeing implementation of changes to processes, controls and documentation in Operations
3) Subject matter expert: Understand end to end process flows on these specific functions
4) Liaising with outsourced service providers to maintain effective oversight and control on process delivery
1) Act as subject matter expert on core banking functions – Payments, Clearing and Reconciliation
2) Perform day to day monitoring Payments, Clearing and Reconciliation team
3) Ensure metrics are accurate and any inaccurate/incomplete data is challenged and completed appropriately within existing deadline
4) Perform oversight of TCS delivery through control activities designed as result of monitoring performance or adherence to Citi policy
5) Engage with key stakeholders in Operations teams onshore and offshore (outsourced service provider) to relay the changes, train them and implement process change to comply with new/updated regulations
6) Work closely with Sales, Citiphones and Complaints department in ensuring the customer experience is always kept to best
7) Work closely with Compliance, Legal and Product teams to understand changes to payments regulations, and be responsible to implement changes resulting from new regulation to existing operations process/procedure
8) Act as Citi’s point of contact with external vendors, clearing bank (Lloyds) and manage relationship with them. Oversight of service delivery by these vendors/service providers and resolve issues that impact the process delivery
9) Responsible for continuous process reviews (and adherence to process) and improvements in Remittances
10) Identify new opportunities for process improvements and improve the efficiency and control environment
11) Change Control – Ensure all changes are adequately documented, communicated through CIB and training provided to the team in London, Jersey and TCS
12) Ensure the training materials and procedures notes are up-to-date. Ensure compliance with operational procedures and regulatory controls are adhered to at all times
13) Ensure all the risks are documented in MCA and deliverables are provided in timely manner. Ensure MCA breaches are minimised
14) Perform vendor offsite reviews in UK and at outsourced service providers when required
15) Represent payments operations function during internal and external audits and manage audit deliverables through coordination with TCS Operations and other internal stakeholders as appropriate
16) Monitor progress of Corrective action plan with owners to ensure appropriate action is taken to resolve the breaches/issues and ensure timely completion
17) Act as a back to CASS Operations Analyst in their absence and support Operations manager to maintain oversight of key CASS metrics and deliverables
3) Good computer literacy (Word, excel, Outlook) desirable
4) Working Knowledge of Investment products would be an added advantage
5) Candidate should have evidence of using effective planning and organizing skills in a previous role
2) Excellent analytical skills
3) Good time management skills
4) Ability to work under pressure and meet strict deadlines
5) High level of accuracy and attention to detail
6) Good inter-personal skills
7) Flexible and adaptive to change

105

Operations Support Analyst Resume Examples & Samples

Facilitate Citi businesses’ ongoing compliance with Third Party Management requirements outlined in Citi policies and standards
Provide support to Citi businesses for the execution of third-party risk management activities, for example, coordination of
Information Security Assessments with third parties and Citi business stakeholders
Internal risk assessments
Third-party onboarding activities
Documenting termination plans and offboarding of third parties
Execute common, standardized third-party risk management processes, managed centrally by the TPU, for example
Support third-party selection process through evaluation of bid responses against specific risk and control criteria
Support reporting activities as required
Participate on continuous improvement activities

106

Operations Support Analyst Resume Examples & Samples

Strong customer service/operations background
Minimum 2 years experience relating to day 2 review for account opening and account maintenances
Basic analytical ability required to review customer information in accordance with policies

107

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Serve as subject matter expert for data manipulation in support of reporting and analytic projects across the various Remediation functions
Partner with Project Manager to develop reporting dashboards and production workflows to respond to inquiries related to Remediation Operations
Partner with the Project Manager to support planning and reporting for the Remediation Team
Support the Project Manager organization with piloting new tools and “Big Data” techniques to visualize and analyze operational and supplier risk management data
Administer Analytics done by Junior Business Analyst
Provide knowledge and training to Junior Business Analyst in the team, managing multiple tasks at the same time and prioritizing under tight deadlines are also required
Bachelor’s degree or equivalent experience in MIS and/or data management
Knowledge of Big Data concepts and tools
Advanced MS Excel and MS Access skills with working knowledge of SharePoint and Collaboration tools
High degree of numeracy, an analytical approach to tasks and problem solving skills are essential as is attention to detail and accuracy

108

Operations Support Analyst Resume Examples & Samples

Motivational fit – willingness to work in a shared services team
Preferably 2 years HR Operations/ administration work experience
Working knowledge of HR systems (including PeopleSoft) highly desirable

109

Cbps-operations Support Analyst Resume Examples & Samples

Provide NPS reports for all LOBs based on NPS surveys
Determine the drivers for improvement or decline in customer experience
Monitor and transcribe 20% of non-promoters for each LOB per month
Monitor and transcribe 10% of promoters for each LOB per month
Conduct NPS calibrations once per week for TLs, Trainers, Sales Coaches and OMs
Tracking of coaching closures for transcribed NPS surveys
Provide NPS deep dive analysis for all LOBs weekly and monthly
Incentive Report - maker for NPS
Creation of MBR slides for NPS
Verbatim Analysis
Contact Reason bucketing through call listening
Quality Monitoring
Prepare Quality and NPS reports
Conduct refreshers and trainings when needed
No attendance issue with good performance on Quality, NPS and Compliance
Strong communication skills and customer-oriented

110

Operations Support Analyst Resume Examples & Samples

Enhance the administrative environment by providing timely feedback/escalation/resolution on any issues encountered
Constantly analyze, challenge and redesign requirements to ensure alignment with requirements and improve efficiency
Attain a state of permanent audit readiness

111

Rohq-hrss-operations Support Analyst Resume Examples & Samples

75% Production Activity (e.g. BAU Tasks – Incident Management, User Support, Configuration and Change Management, Problem Solving, Meetings, Risk/Control)
20% Customer Activity
Must be analytical, creative, hard working, a team player and must support the concept of “fun” in the workplace
Minimum of 2 years experience in application and functional analysis system support
Strong techno-functional knowledge and experience in PeopleSoft HRMS 9.x is required,
Intermediate to advanced SQL knowledge for analysis and reporting
Experience in PeopleSoft Global Payroll is a plus

112

FRO System Operations Support Analyst Resume Examples & Samples

Active involvement during implementation phase
Daily Process Monitoring and provide first level investigation
Hosting weekly calls with Technology to resolve and get root cause for any outstanding issues
Create PeopleSoft queries as per stakeholders responsibilities
2+ in similar role (Preferred)
Worked in Financial service preferably finance functions
Any coding language
SQL, (Preferred)
PeopleSoft (Preferred)

113

Operations Support Analyst Resume Examples & Samples

Work experiences in HR Operations/ administration environment, preferably in a HR Shared Service
Good understanding of various compensation and benefits policies, such as mortgage loan, medical and pension schemes
Ability to think on your feet with demonstrated success in problem solving, researching and resolving customer inquiries/request
Working knowledge of HR systems (including Peoplesoft) highly desirable
Strong and fluent English/Mandarin written & verbal communication skills
Strong interpersonal and relational skills
Able to handle high volume of work and adapt to change
Ability to plan and manage own time

114

Operations Support Analyst Intermediate Resume Examples & Samples

40% Business Analysis Support (e.g. Requirements Gathering, Requirements Documentation, User Acceptance Testing, Communication with Operations and Technology teams.)
40% Data Discovery, Data Management/Processing
10% Project Management/Project Leadership
10% Communicating to Leadership and Stakeholders (e.g. senior mgmt)
Minimum of 4-5 years experience in both business analysis system support and project management
Experience leading projects across business, regions and technical teams required
Strong technical-functional knowledge and experience in PeopleSoft HRMS 9.x is preferred
Experience in multiple-country HRMS including North America system support is a plus

115

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Employee Life Cycle data updates
Termination data updates
Generic Mass Upload updates
Enter and track data through a number of systems to include HRMS and OSC employing right the first time culture/behavior to avoid errors
Strictly adheres to Risk & Control policies and procedures (such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training and identification/improvement of key risks areas) and reports possible gaps/ breaches

116

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Designs/analyzes moderately complex reports to satisfy business requirements
Uses broad discretion in developing solutions for business reporting issues
Influences decisions through advice, counsel and/or facilitating services to others, in area of specialization
Applies in-depth knowledge, contributing to the development of new techniques and processes and for the area or function
Integrates subject matter and industry expertise within area of specialization
Provide regular educational session (teach back) to ensure continuity of business
Proven track record of process redesign, solution delivery, and continuous process improvement across a complex business environment
Experience in other reporting or metrics driven business or role
Training knowledge an advantage
L & D knowledge and experience is a plus
L & D/GLMS systems knowledge and capability is a plus
Management or other HR systems experience is a plus
Analytical and strong problem solving ability
Manages risks and control
Strong Microsoft SQL and or Database Analyst (DBA) experience, with proven ability to write queries to pull data out of SQL databases
Experience with Microsoft Visual Basic (VB) for applications
Experience with Business Objects (BO) Analytics tool set is an advantage
Experience with ASP.NET, SharePoint and latest web technologies is an advantage
Strong ability to analyze, manipulate and reformat large data sets to ensure accuracy and completeness of all assigned requests
Design, develop and implement (repeatable and operationally sound) solutions that solve real-life business problems using technical and business acumen
Strong (written and oral) communication skills and proven ability to lead and facilitate Client discussions to ensure mutually beneficial outcomes
Methodical approach to complex tasks with clear focus on tangible outcomes and objectives
Ability to manage multiple tasks and complex work load

117

Cbps Operations Support Analyst Resume Examples & Samples

Has good working knowledge on Australia Operations (an advantage but not a must) and high degree of business risk and control awareness
Strong interpersonal skills to deal with internal/external clients, auditors and business reviewers
Has a high sense of integrity; can remain impartial and objective in all aspects of the job
Strong leadership, planning and organisational skills to manage a team, provide and manage business integrations, process migrations, drive implementation of projects, perform post implementation reviews, coordinate effectively with send-off sites and/or business counterparts and effectively liaise with key Internal and External contacts, Senior Management, Business Heads and Partner Sites
Experience in a Supervisory Role an advantage

118

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Accountable for the end to end processing of the bi-weekly payroll while meeting all accuracy, timeliness, satisfaction and NPS metrics including
Knowledge of Philippines payroll legislation and significant processes i.e.: tax annualization and statutory contributions
Continuous improvement mindset with the ability to identify process improvements to improve the customer and HR partner experience
Microsoft Office Suite (Word and advanced Excel)
High motivated, organized and methodical

119

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Meet or exceed quality, productivity and timeliness goals
Excellent judgment and assessment skills Successfully employs personal curiosity to conduct in-depth investigations (more than "normal")
Follows through to complete deliverables timely
Excellent communication skills - as evidenced by ability to concisely and meaningfully explain and document investigation
Knowledge of wire payment flows and/or remote deposit capture flows or relevant experience
Highly proficient AML investigator with demonstrated experience in AML monitoring
Knowledge includes: - Anti Money Laundering Laws and Regulations - Procedural/Policy requirements (including documentation) - Systems Applications used to support investigation process (Actimize, Mantas, CitiScreen, CitiSmart, Lexis/Nexis, Google, eCIF, eCADD, AMC, etc.)
1 year minimum of AML monitoring experience of Citi's corporate client accounts: financial transactions transaction patterns counterparties (including the customers of the client), and utilizing KYC documentation and research to evaluating AML related customer risk
Bachelor's degree or equivalent work experience Finance/Banking background Is able to work overtime, as applicable

120

Rohq-hrss-operations Support Analyst Resume Examples & Samples

75% production activity (e.g. “business as usual” (BAU) tasks, problem solving, meetings, risk & control)
Incident Management, Problem Management, and User Support
Performs tier-2 functional support on user queries logged via Online Service Center (OSC)
Performs due diligence with thorough investigation prior to reverting to users on findings or escalating to technical team for tier-3 support
Monitors batch processes, handles feed failures in a timely manner and / or performs outage management
Demonstrates multi-tasking ability, analytical skills, problem solving skills and a consistent record of on-time delivery. Good customer service is mandatory
Strong functional knowledge and experience in PeopleSoft 9.x is required. Technical knowledge is a plus

121

Operations Support Analyst Resume Examples & Samples

At least 6 years Payroll related experience
Knowledge of Hong Kong payroll and tax, with very good understanding and knowledge in identifying risks and implementing controls
Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities, and new situations
Outsourced payroll experience preferred, experience with Peoplesoft a plus
MS Office Suite (Word, Excel, Power Point, MS Project and Outlook)
Must be creative, hard working, team player

122

Cbps-operations Support Analyst Resume Examples & Samples

Minimum of 1 year experience in current role
At least 3 in previous year’s PA
Knowledge and experience of Credit Operations processes preferred
Preferred strong background and knowledge Quality assurance area
Demonstrated experience coaching and developing individuals
Ability to influence and motivate other
High attention to detail – must be able to deal with multiple issues at one time whilst maintaining high level of quality
Excellent interpersonal skill, with the ability to interact with staff at all levels
Highly developed communication skills

123

Cbps Operations Support Analyst Resume Examples & Samples

Excellent planning and organizational skills, Effective Time & Stress Management Skills
Self-motivated and can work with minimal supervision
Ability to liaise and interface with all levels within the organization and across all functions
Has not been under PIP in the last 6 months; no any compliance, discipline or performance issues
Must be flexible as he/she may be assigned in any of the operation units within CBPS
Willing to work on rotating shifts
Minimum 2 years experience as a Customer Solutions Officer, Process Control Officer, Sales Compliance Officer and/or has had similar Banking/Audit experience
Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
Attentive to detail and possesses high analytical skills
Willing to work in rotating shifts and/or to be cross-trained across other programs i.e. Sales Compliance, Process Control, etc

124

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Strong functional knowledge and experience in WorkBrain or any other time and attendance system is required
Technical knowledge is a plus
Experience in PeopleSoft HRMS is a plus

125

Cbna-o&t-operations Support Analyst Resume Examples & Samples

Preferably with Accounting background, or related course; CPA an advantage
Previous work experience related to Operations will be a big advantage
Ability to work fast-paced, pro-active and can multi-task different functions
Candidate should be a team player with good interpersonal and communication skills
Highly proficient in MS Excel

126

Operations Support Analyst Resume Examples & Samples

Possesses a university degree/college diploma
Minimum of 2 years experience in the financial services industry
Successful completion of the appropriate accreditation or certification i.e. Canadian Securities, ITIL
Demonstrated strong knowledge of supported products and platforms and branch processes
Demonstrates knowledge on support organization and function
Exhibits exceptional Customer Service skills
Solid understanding ob business units, products and processes supported by team
Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
Illustrates high attention to problem description, detail and impact
Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
Ability to deal with multiple concurrent support issues and projects

127

Cbps-best Buy-operations Support Analyst Resume Examples & Samples

Strong communication skills (verbal and written) at all levels of the organization
Resilient - able to handle difficult customers if required and remains positive and focused
Preferably with experience in credit cards and bank customer service operations
Speaks/interacts in a pleasant tone, pitch and pace
High level of English proficiency, both verbal and written (can write in a clear and concise manner)
High level of listening and comprehension skills and utilizes appropriate questioning techniques
Needs to have US Sears or US Best Buy experience

128

Operations Support Analyst Resume Examples & Samples

Securities Maintenance/Setup functions
Securities Price update via system upload or manual entries
Follow-up with Branches and Counterparties on price updates
Administer control tasks and generate reports
Support the RCB/CPB AP businesses in related functions
Business/Finance degree holder
Knowledge of financial/investment products
MS Office skills preferred, especially in the use of MS Excel
Work is conducted in AP business days and time zone

129

Operations Support Analyst Resume Examples & Samples

Excellent oral and verbal communication skills
Strong knowledge and proficiency in Excel, Word, and PowerPoint
Ability to define and prioritize project related activities and follow up on progress
Strong flexibility in regard to the duties assigned

130

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Performs basic duties for Lifecycle and Offboarding for low to mid-volume countries such as
Generating employment letters such as Reference Letter, Transfer Letter, Probation Letter, Contract Renewal, etc
Uploading and approving employee documents in the Imaging Records Management System (IRMS)
Updating the Citi Time Management System for extended employee leaves
Processing of redundancy (Reduction-In-Force) packs
Handling various adhoc reports such as benefits and payroll related reports
Involves employee communications such as: employee/manager chasing thru calls and emails and responding to basic questions on lifecycle & offboarding
Strictly adheres to Risk and Control policies and procedures (such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training and identification/improvement of key risks areas) and reports possible gaps/ breaches
Attends and actively participates in Daily Team Huddle, Team Meetings, etc

131

Operations Support Analyst Resume Examples & Samples

Candidates must be available to work ANY SHIFT (Day, Swing or Graveyard) with any combination of weekday or weekends along with holidays
3 years of IT troubleshooting or related experience preferably in a DC environment and or customer facing position
Self-starter, flexible, motivated to learn in a fast-paced environment and comfortable working as part of a team of highly talented professionals
Backup experience, including TSM/NetVault/DataDomain problem analysis, resolution and mitigation
Ability to prioritize and work issues via ticketing system

132

Mys-ctsm Kl-operations Support Analyst Resume Examples & Samples

Collecting and evaluating the information and preparing clear, well-written comprehensive reports
Proficiency in database manipulation
Proficiency in Internet and commercial database searches to aid in gathering facts for investigations
2 years of AML of research/analysis experience preferred
English

133

Cyber Operations Support Analyst Resume Examples & Samples

Bachelor’s Degree or higher in Computer Science or similar field
5+ years experience with space system, either as a developer, operator or maintainer
5+ years experience with vulnerability scanning, testing and remediation
5+ years experience implementing Security Technical Implementation Guides (STIG)
Must possess a Certified Information System Security Professional (CISSP) certification
A self-starter, capable of working both independently and in team environments
Solid understanding of industry standards availability and security practices required
Understanding of Defensive Cyber Operations procedures
Capable of translating technical requirements and results to non-technical audiences
Knowledge and experience working with ACAS
Knowledge and experience working with Tenable NESSUS Scanner
Knowledge and experience working with Tenable Security Center
Knowledge and experience working with LogRhythm or similar SIEM tool
Knowledge and experience working with Windows, Linux, and UNIX operating systems
Strong knowledge of DOD Risk Management Framework

134

Rohq-hrss-operations Support Analyst Resume Examples & Samples

75% Production Activity (e.g. task/responsibilities, meetings, risk/control)
Must be able to exchange information in a concise and logical way, as well as be sensitive to audience diversity
Accounting qualification is preferred

135

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Conduct searches on gathered data for anomalous activity by utilizing the Internet, in-house and commercial databases, inquiries, bank inquiries, and contact with other investigative entities and Compliance Officers within/outside the institution
Accumulate facts from the investigations to be utilized in presentation to Senior Management and Compliance
Evaluate and recommend the submission of suspicious activity reports (SAR)
Create and maintain Cases write-ups
Proficiency in Windows and Windows-based applications (Word, Excel and PowerPoint)
Proficiency in database manipulation is an added advantage
2 years of AML research/analysis experience preferred
Follows policy and work instructions
Ability to identify process improvements
Proficient in English language

136

Operations Support Analyst Resume Examples & Samples

Minimum 2 years HR Operations/Administration work experience
Fluent English written & verbal communication skills
Proficient in the use of workstation applications
Mature and strong attention to detail

137

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Demonstrates a sound knowledge of final pay process and systems
Demonstrates success in identifying and resolving issues to the complete satisfaction of customers and HR partners
Microsoft Office Suite (word, and advanced excel)

138

Intermediate Operations Support Analyst Resume Examples & Samples

Owning the onboarding request from end to end
Ensuring the continued progression of the onboarding request through the processes as quickly and effectively as possible
Communicating the status to internal and external parties on a regular basis
Manage the requests in the pipeline and then provide relevant status updates to end users (i.e. regional head, credit officers, legal heads, desk heads, and general managers)
Effectively following up with clients in a timely, professional manner
Providing feedback continually to improve the process
Manage your own pipelines and be aware of when to escalate issues
Identify and escalate issues with the processes
Assist the department manager to create and drive solutions
Lead small projects and provide subject matter expertise to related projects
Take an active part in analyzing MIS on end to end processes for tracking turnaround times of deliverables
Support audit reviews, procedure documentation, policy change communication, and assist with identifying and solving gaps in risk areas
BA/BS Degree or equivalent job experience
2-3 years of experience in financial services preferably in a client facing operations role
The candidate should be comfortable in a fast paced, multi-tasked environment, and be customer service orientated
Possess excellent interpersonal, business writing, and verbal/presentation skills including good communication skills with the ability to be assertive
A strong understanding of operational processes, challenges and issues
Past successes in contributing to business transformation projects
Working knowledge of capital market products is a plus
Previous Client Onboarding/KYC or similar experience a plus
Strong analytical and creative solutioning abilities
Strong communications and presentation skills
Strong organization skills with high attention to details
Strong process and project management skills

139

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Perform processes related to compensation and benefits including Year-end processing, preparation of adhoc reports and analysis and other report requirements
Handle process for Citicomp. Administration, administer baseline checks and ensure gaps are captured in the baseline file and the required data in HRMS is updated including Mid-year and Year-end comp. process
Ensure accuracy of Comp and Benefits transactions, RIF administration and RIF DB maintenance, Severance Estimate Calculations. This requires in-depth knowledge of company policies & other systems interface
Process mobility-related activities like relocation coordination, reimbursement processes , handle tier 2 escalations as well as policy clarifications
Performs vendor coordination and vendor payments, per diem reimbursements – support in contract renewal in terms of providing ad hoc information and administration of vendor payments
Interface with third party providers on processes which impact C&B and Mobility administration deliverables
Process Pfile management for the expats, local hybrids
Process moblity accruals - taxation, vendor payments
Administer reconciliation of accounts. E.g - For expats, NY transfers funds for tax payments. Need to transfer the funds to the local fund where payment is made from. Credit into business and after payment, debit so it's neutral gain
Administer pension fund for local employees out on expat assignments (SGP)
Expat. Administration-Manage shipment and sources for accommodation for non expats. Facilitate tax filing through PWC for expats or internally for non expats. Club administration, School administration, Corporate housing administration, Immigration coordination , Issuance of letters for domestic helper hiring (HKG)
Act as tier 2 point of contact for escalations, issue resolution and policy clarification related to P-files for expats, local hybrids, mobility accruals, letter generation, reconciliation of accounts and pension fund admin
Manage different Comp & Benefits tools (ex ECDW, HRMS, RMS, OSC vendor systems) and other related databases used for Comp and Ben administration including investigation and resolution of errors, system testing, business case scenarios, etc
Process data management changes in HRMS to ensure accuracy of employee comp records
Participate in the transfer of services from country operations to the Manila Hub based on HRSS project methodology and Standard Operating Model
Prepare relevant reports and forecasts
Provide ad-hoc services as required by the Business or HR
Administer all data needs in relation to Comp. and Ben. ,conforming to service levels and timeframes
Enter and track data through a number of systems including Online Service Center
Furnish the Team Lead with the requisite data to respond to employee inquiries and error reports
Participate in projects/additional functions as required/necessary
Handle comp and benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll
Ensure efficient Compensation, Benefits and mobility accounting management (FI posting, accruals, reconciliation)
Able to communicate Compensation, Benefits and Mobility rules, policies, and delivery to employees
Prepare legal and statutory reports to government and third party vendors. This also includes other reporting requests by the customer
Responsible for document management, draft and keep current complete operations process manuals including flow charts with key control points, process steps and procedures
Provide the customer with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws
Handle and perform compliance testing to ensure that processes meet business controls requirements
Expected to maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled through accurate and timely performance of processes
Support in documenting monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volumes
Serve as back up resource for other service owners as needed
Responsible for documenting Root Cause Analysis (RCA) for any service delivery issue or misses depending on severity
Able to identify work process improvements and issue prevention and discuss with Team Leader

140

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Ensure accuracy of Year End and Mid Year Compensation Cycle and Equity Compensation transactions. This requires in-depth knowledge of company policies & other systems interface
Act as tier 2 point of contact for escalations, issue resolution and policy clarification related to Compensation Equity, Mid Year and Year End Compensation Planning
Manage different Comp & Benefits tools (ex ECDW, HRMS, RMS, OSC vendor systems) and other related databases used for Compensation administration including investigation and resolution of errors, system testing, business case scenarios, etc
Process data management changes in HRMS to ensure accuracy of employee compensation records
Administer all data needs in relation to Compensation process conforming to service levels and timeframes
Handle compensation delivery via payroll, in kind, via third party, or cash payment outside of payroll
Ensure efficient Compensation accounting management (FI posting, accruals, reconciliation)
Able to communicate Compensation rules, policies, and delivery to employees
At least 6 mos – 1 year experience on HR operations/Service delivery-payroll, comp. & Ben. administration work including Expat. Administration & Mobility
Proficient in MS Applications (Word, Powerpoint, Excel)
Working knowledge of HR systems including payroll, comp.& Ben. systems highly desirable
Work experience fr. Investment Banking industry and familiarity w/ YE compensation process an advantage
Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions

141

IT Operations Support Analyst Resume Examples & Samples

Learn new applications and related software applications and hardware devices
Use technical knowledge of networks, servers, IT cybersecurity systems, etc
Identify root causes quickly, and resolve issues proactively before end users are affected
Troubleshoot problems with connectivity to critical services
Collect, monitor and implement application performance monitoring strategies to track impacts to critical development productivity
Provide polite and friendly customer service, and attempt to resolve escalated Tier II incidents
Provide support provided within established policies and procedures
Monitor application cycles, deployment processes, system operating parameters, SLA’s and system systems incidents and problems
Create, monitor, and analyze tickets from end users’ phone calls and emails about technical issues
Incident investigation and root cause analysis research
Answer, review, and respond to issues from the customer to provide expedient and accurate issue resolution
Contact the customer for additional information as required
Collaborate with Test, Data, Infrastructure, Security and Business Intelligence teams and others to gather details and troubleshoot issues
Process management and execution
Escalate incidents as necessary
Update tickets to ensure completeness of data and ensure sufficient details are provided to allow for efficient troubleshooting and resolution
Ensure all tickets are acted on promptly, effectively and closed out promptly
Expected to maintain an updated working knowledge of SharePoint, and application monitoring applications and current service desk processes and procedures
Able to rapidly answer and document frequently asked questions and/or provide solutions to common problems in order to optimize support and meet required service levels
Must be willing to support first, second or third work shifts as required

142

Rohq-cto-operations Support Analyst Resume Examples & Samples

Coordinate corrective actions with the appropriate regional AML team
Coordinate rule additions and updates with E2E reconciliation development team
Test rule changes in UAT and secure compliance approval of said changes
Coordinate valid value and reasonability report exceptions working with the regional AML team, product processors and business information warehouse
Self motivated
Ability to multi-task and appropriately prioritize tasks
Ability to learn quickly about a new business process
Strong user of Microsoft Office suite of products - Word, Excel, PowerPoint, Project, Visio, Outlook
Knowledgeable in using database (i.e. Oracle, MS Access)
Technical/Programming skills on Unix Shell Scripting, VBA and Macro will be an advantage
CMMI or Six Sigma experience would be plus

143

Rohq Hrss-operations Support Analyst Resume Examples & Samples

100% Production Activity (includes but not limited to - Task, Meetings, Risk/Control)
Responsible for administration and operations activities for learning and development (includes course creation, course maintenance, roster management, inquiry management and reporting)
Manage a catalogue of training activities in Citi’s learning management system (GLMS)
Set up learning activities in the GMLS including instructor led training (ILT), web based training (WBT) and virtual classrooms
Support HR and the Business regionally in the use of self service reporting tools
Ensure that all processes are clearly documented and kept up-to date
Maintain the highest level of teamwork within HRSS
Contribute to a culture of continuous improvement within the HRSS team
Enter and track data through a number of systems to include the GLMS and Online Service Center
Preferably two years HR/Learning operations work experience (specifically virtual sessions)
Working knowledge of HR systems focusing on the learning management systems is highly desirable
Able to plan and manage own time, works with minimal supervision
Mature and with strong attention to detail

144

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Acts as an SME on the day to day process for conducting quality review of the operations analysts’ work
Objectively assesses the quality of the investigative analysts’ work for what is going well and what needs to improve and supports coaching efforts
Prepares QA reviewer reports with observations summary
Ambassador of best practices and facilitator of knowledge of money laundering processes
Escalation point for review of complex cases to validate that transaction monitoring alerts were processed in line with quality standards
Compiles the outcome of reviews and provides feedback on the standardization of alert monitoring processes across the hub
Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures, using global standard tools
Keeps regular interactions with global QA Team in order to exchange the standards on QA Program and keep consistency in QA execution
Adheres to global standard policies and procedures
A person in this role has a passion for uncovering the truth and exposing potential criminal activities. He/she has a genuine interest in the news and current affairs with the ability of cross referencing them during investigations. He/she is methodical, analytical, open minded and have the desire to thoroughly and accurately research, extract, compile and connect information from various sources. Additional requirements
Organized, disciplined and highly responsible
Presentation skills and ability to build strong arguments to justify his/her decisions
Required: Minimum 2 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution
Education level: Bachelor degree

145

Cyber Operations Support Analyst Resume Examples & Samples

Perform Deliberate and Crisis Action Planning and analysis
Perform develop, evaluate, update and maintain orders for DoD, Joint, and AF operations that comply with JOPES, JP5-0 and/or CJCS3122.03A orders production policies
Perform plans development and execution for DoD, Joint, and AF targeting activities
Perform research, analysis and development of intelligence, surveillance and reconnaissance (ISR) products and perform analysis utilizing intelligence tools compliant with ICD 300
Perform Special Technical Operations (STO) Planning and mission operations
Perform mission assurance activities supporting multiple locations and continuity of operations support

146

Citibank Berhad Kl-operations Support Analyst Resume Examples & Samples

Managing queries from TCS Eserve ISU and assisting TCS Eserve ISU in liaising with other departments and units
Perform investigation on long ageing items pending in GL
Monitor Daily KPI and perform eDCFC before EOD
Perform review on proof sheets reconciled by TCS Eserve ISU
Monitor monthly KPI listing
Prepare the AMEX Withholding Tax Payment on AMEX Withholding Tax to IRD
Review of the monthly proof call submission sent by TCS Eserve ISU for submission to Finance
Perform AMEX PPR reporting submission before the 15th of each month (checker role)
Compile the association fees MIS and obtain pre-approval and filing
Review of all GL related to GST and send mail to Control Management and Reporting Head to attest back to Tax Department
Prepare the Visa Withholding Tax Payment on Visa License Fees to IRD
Review RCSA test result for ISU TCS
Review of LOP and eDCFC
Log defective log for the error reported under ISU e-Serve
Communication to TCS Eserve ISU on Local Regulatory Changes and New GL accounts to be proofed
Involve in Concall and perform UAT testing for various projects assigned
Raise CWM request to create new GL or close old GL
Review and provide sign off for UAT test cases, UAT&PAT reports verification and User Stories
COB
Minimum diploma with working experience in Financial and reconciliation
Knowledge in accountancy is an advantage

147

SAP Operations Support Analyst Resume Examples & Samples

Answering and accurately recording calls from all SAP users in the Thermo Fisher community
Providing assistance, investigating & resolving user problems wherever possible, especially in the area of FICO
Working with the appropriate Business Analyst to resolve complex problems and helping them decide on a course of action, primarily in the area of FICO
Monitoring progress of all calls to ensure that all problems are managed satisfactorily through to resolution
Monitoring all calls to ensure they are resolved within the agreed service levels
Supporting second level analysts with enhancement & systems Implementation testing as required
Undertaking other tasks as required, such as SAP software changes
Good interpersonal skills including telephone manner
PC Literate
A problem solving aptitude
An understanding of the basic business processes around Finance, Controlling & reporting & the way they are supported by SAP

148

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Ensure that Australia payroll processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
Responsible for data management in the payroll system for transactions such as but not limited to personal data, job data, and statutory deductions
Responsible for monthly on-cycle & off-cycle pay run preparations, processing and validations
Process all payroll related allowances and deductions as per legislation and related company policies
Will be involved in the Payroll migration activities such as but not limited to documentation and testing
Ensure payroll operations manuals and procedures are updated when changes are made to processes
Escalates issues to the Payroll Team Leader and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Regular and timely liaison with key payroll stakeholders on payroll instructions and other requests
Participation in ad-hoc payroll related projects
At least 2-3 years of solid Australia payroll experience
In depth knowledge of Australia payroll legislation, applicable awards, associated changes and significant processes (e.g. Payroll Tax, Group Tax, Superannuation, Salary Packaging)
Experience with ADP Payforce is essential & PeoplesSoft preferable
Experience in processing New Zealand payroll including Kiwisaver is an advantage
Experience in processing end-to-end payroll for medium to large sized organization is essential (ideally in financial services)
Strong understanding of payroll accounting
MS Office skills (Intermediate to Advanced Excel, PowerPoint, Word, Outlook)
Experience in creating macro Excel data validation templates is an advantage
Ability to work effectively in a team environment, supporting others
Strong numeric skills & excellent attention to detail
Demonstrated multi-tasking ability, effective time management, documentation and organizational skills
Ability to work in a fast paced environment, under pressure with constant deadlines
Ability to handle high volume of work and lead and adapt to change

149

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc
Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
Prepare trend analysis and surveillance reports for management reporting
Provide feedback and coaching on correct phone sales process to Sales Representatives
Provide consultations to other internal departments on sales process and branch operational matters
Report and document the Quality of Work report of Sales Representatives
Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
Review and update of policies and unit procedures
Implementation of processes and procedures on compliance matters
Must be able to manage a team of analysts and set goals and manage the performances of the team’s KPI
At least 1 to 2 years of banking experience in consumer banking products and processes work experience directly related to complex and sensitive investigations: any combination of AML/BSA, fraud, financial irregularities, etc
Experience working a Hub, Regional Operations Office, Service Center, BPOs, Call Centers is an advantage
Finance/banking background

150

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Bachelor’s degree of economics
Confident, concise, clear and impactful
Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats
Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable)
Excellent organization and prioritization skills
Able to multi task
Being multilingual is an advantage (Cantonese listening skill is mandatory)

151

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

At least 1 to 2 years of banking experience in consumer banking products and processes
Prior experience in a customer service, sales or compliance would be an advantage
Good understanding of local sales advisory regulations

152

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Generate regional, country and business specific reports using basic SQL scripts and report manager tools in the GLMS
Ensure alignment to the HRSS Standard Operating Model
Administer all data needs in relation to training, conforming to service levels and timeframes
Furnish the Team Lead / Ops Manager w/ the requisite data to respond to employee inquiries and error reports
Strictly adhere to Risk & Control policies and procedures, such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risks areas

153

Accenture H&PS Productions Operations Support Analyst Resume Examples & Samples

Problem investigation
Problem Triage
Preliminary investigation
Clean room data extracts
Root Cause Analysis (Functional & System)
Interim solution (or work around) identification
Test planning & coordination
Fix migration planning & coordination
2nd level technical/application support experience
SQL Query SkillsOracle DB skills are must!
Experience writing scripts, server installations
Knowledge of Linux
Exposure to Swift technologies
Understanding of XML
ITIL Service Desk skills

154

Sales Operations Support Analyst With Turkish Resume Examples & Samples

Fluent in English and Turkish (written & spoken)
Technical focus (Excel, databases etc.)
Ability to deliver under tight deadlines to multiple stakeholders
Team player and proactive

155

FRO System Operations Support Analyst Resume Examples & Samples

Manage team of 6+members
Provide issue update/details to senior management
Prioritize system enhancements and changes
Ensure communication and issue management per defined process
12yrs
10+ in technology role (Preferred)
Banking operations domain knowledge
Project management, PeopleSoft (Preferred)

156

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Evaluate and recommend the submission of suspicious activity reports (RECSAR)
Proficiency in Internet & commercial database searches to aid in gathering facts for investigations
Diploma/degree

157

Operations Support Analyst Resume Examples & Samples

5 years of accounting/operations experience
Knowledge of MS Office, general ledger chart of accounts, accounting reconcilement, various accounting and mainframe applications, Ascent Capture Scanning and Indexing support
Excellent decision making and judgment, excellent verbal, written and listening communication skills
Proficiency with the Expense Reimbursement

158

IT Operations Support Analyst Resume Examples & Samples

Perform day-to-day support activities for resource management, including but not limited to: contractor and statement of work approvals, contract extension requests and time and expense approvals and management
Provide project support of forecasting, planning and analysis, and budgeting
Collaborate with cross-functional IT executives and managers in support of forecasting, results analysis, and ad-hoc projects
Assist with consolidation and development of project execution dashboards and meeting materials for executive review
Assist with updates to global release calendar for strategic program releases
Contribute to and help develop presentation materials and communications as needed by the Application Delivery Operations team
Partner with content providers across various delivery teams within Application Delivery to obtain needed information, validate for accuracy and completeness and work with stakeholders to provide updates or missing information when necessary

159

CCC Computer Operations Support Analyst Resume Examples & Samples

Bachelors degree from an accredited college in a related discipline with 2 years of professional experience. 4 additional years of experience can be substituted for the degree
Must meet DoD 8570 IAT Level II certification requirements (Security + CE, GSEC, SSCP, CCNA - Security)
Sound background and experience in system and/or network administration that include the following (UNIX, Linux, Windows, Cisco and Juniper)
Sound background and experience in troubleshooting hardware and software components. Proficiency in Microsoft Word, Excel and Powerpoint
Position requires 24x7 shift work. Candidate will be assigned to a shift, to be determined by mission requirements. Some substitute rotation during off-shifts, including nights and weekends will be required
Experience and knowledge of C2BMC System or Missile Defense Systems

160

Operations Support Analyst Resume Examples & Samples

Experience in making application configuration changes or use of administrative tools to manage applications
Excellent troubleshooting and analytical skills, proven ability in determining the root cause of problems and the base set of conditions for their occurrence
Ability to read/interpret product documentation
Customer Service focused
Excellent interpersonal skills: (e.g., partnering, conflict management, mentoring), with strong verbal and written communication skills
Computer Operations: Internet usage, Microsoft Office (Word, Excel) Microsoft Outlook, Instant Messenger, Window desktop operation systems
Proficiency in working multiple projects simultaneously
Dedication to meeting deadlines and ensuring quality delivery
Must be comfortable working in a team environment as well as independently, and possess a sense of accountability and urgency in completing assignments
Ability to successfully adapt & apply industry best practices/concepts while addressing constraints of organizational, political and technical hurdles
Highly self-motivated and directed with the ability and dedication to meeting aggressive deadlines while ensuring quality delivery
Bachelor’s Degree or 18 months of business experience required in Information Technology, Computer Science or related field

161

Operations Support Analyst Resume Examples & Samples

Pre-employment screening for Indonesia
Resolves basic discrepancies in the background checks
Peforms HR Admin Tasks catering to Pre-emp activities
Offer Letter Generation
Employee Personal File Management
New Employee Information Form Generation and related onboarding pack
Attends and actively participates in Daily huddles, team meetings, etc
Handles the Run of the mill, garden variety basic to mid complexity transactions
Strictly adhere to R&C policies and procedures, such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risks areas
Drives execution

162

Citibank Berhad Kl-operations Support Analyst Resume Examples & Samples

Verify online correction forms received from various departments
Raising rectifying GL entries based on the supporting document provided by ISU Recon team
Update the latest process in eDcfc
To update the capacity plan for ISU
Review of the monthly proof call submission sent by TCS Eserve ISU for submission to Operations &Technology Risk and Controls(OTRC)
Perform AMEX PPR reporting submission before the 15th of each month
Provide attestation for Interchange fee & FX mark up on Credit Card and Ready Credit for foreign transactions to Tax Department
Review of all GL related to GST and send mail to Control Management & Reporting Head to attest back to Tax Department
Compilation of Malaysia Public holidays to be sent to TCS Eserve ISU
Perform UAT testing for various projects assigned
Prepare rate conversion and journal entries to TCS Eserve ISU for Incoming TT transfer for credit card payment
Concall on various projects
Provide advices on TRAMS related projects to related departments
Minimum diploma
Working experience in Financial and reconciliation

163

Business Operations Support Analyst Resume Examples & Samples

Lead process improvement initiatives related to operational processes; participate in LEAN initiatives to reduce O&M or increase revenue for AEP Transmission
Assist Audit Services with vendor and operational audits to ensure compliance with contract’s Terms & Conditions and AEP’s policies and guidelines
Assist in the training of Transmission employees and contractors in the financial and operational processes and related IT applications
Measure and monitor the performance of the Transmission organization through development of Tier 1 and Tier 2 goals and Key Performance Indicators
Analyze and investigate internal and external market conditions and prepare reports to support recommendations on trends, best practices, etc
Identify potential savings opportunities and develop supporting business cases and alternatives to recognize those savings
Coordinate the communication of relevant data with the appropriate business unit and also with the other business units and external contracts
Develop reports and perform periodic studies necessary to analyze the business unit’s strategic goals to maximize the efficiency of the organization
Maintain, interpret and analyze pertinent data and make presentations to internal and external customers

164

Cbps-operations Support Analyst Resume Examples & Samples

Applies good understanding of how team interacts with others in accomplishing the MIS objectives of the area
Applies specialty area knowledge in monitoring, creating, assessing, analyzing and/or evaluating processes and data for team supported
Exercises independent judgment when making recommendations to resolve MIS issues
Identifies policy gaps and recommends/policy changes based on MIS data and trends identified
Monitors, assesses, evaluates current procedures to help streamline MIS work processes
Interprets data and makes recommendations based on data discrepancies, trends and MIS reports
Integrates established disciplinary knowledge within MIS specialty area, combined with basic understanding of related industry practices
Limited but direct impact on the business through the quality of the MIS tasks/services provided
Develops working knowledge of industry practices and MIS standards
Communicates by exchanging information in a concise and logical way, while being sensitive in audience diversity

165

Operations Support Analyst Resume Examples & Samples

Designs and develops Business Objects Universes, Dashboards, Reports to satisfy BI needs of the business by conducting interviews and analysis on business objectives and requirements. Frequent interaction with the business, including executive and external clients
Extend reach of BI to different presentation mediums (SalesForce CRM, SharePoint, Mob-I, Desktop Widgets, External BI)
Collects, analyzes and abstracts data for use in decision support, studies and plans
Provides training and coaching to end-users in use of BI applications
Researches and resolves technical problems associated with Business Objects components
Responsible for the design, plan, and execution of all Business Objects deployments
Stay abreast of best-of-breed BI solutions, including future Business Objects product/service offerings
Able and willing to travel 0-10%
Experience with Business Objects XI, 3.1 and/or 4.1 platform developing Universes, Reports, and Dashboards; expert knowledge of Web-I, Performance Manager / Dashboard Builder, Xcelsius, LiveOffice, QaaWS, Desktop Widgets; Crystal Reports, highly desirable
Strong SQL knowledge (4-5 years), Business Analysis, Project Management skills
Experience with Data Warehouse concepts (e.g., data sourcing, ETL, Star schema, facts/dims/SKs, etc)
Experience in advanced use of MS Office Suite
Solid team player and individual contributor
Business exposure to sales, finance and operations functions, highly desirable
Experience integrating Business Objects with custom and third-party web portals (e.g., SharePoint), web/winapps, and devices (e.g., Mob-I) a plus
MS Reporting Services and Business Objects Classic 6.5+ experience a plus
4-year degree or equivalent experience

166

Operations Support Analyst Resume Examples & Samples

Monitor 24x7 environments for system alerts and respond according to procedure; also perform proactive monitoring to minimize system alerts
Report systems and environmental issues to second-level support or management as directed by escalation procedures
Proactive incident and problem ticket creation based on event log and performance measures
Document procedures as required and improve documentation whenever possible; assist operations engineers in improving system tools and procedures
Take initiative to research and resolve challenging problems. Share gained knowledge with the other team members through appropriate communication channels
Proactively search open tickets for issues needing resolution and actively work on open tickets when possible
Coordinate with vendors and customers as they perform maintenance on their systems and networks; maintain increased awareness of relevant monitoring during vendor or customer maintenance and document status and outcome as directed by procedure
Answer 24x7 hotline, gather the information needed to respond and react according to the guidelines relevant to the reported event; document and escalate hotline calls as required by procedure; maintain contact with the customer through incident resolution and report status periodically as directed by management
3 years of Network troubleshooting or related experience preferably in a DC environment and or customer facing position
Skills and experience in configuring and troubleshooting network devices which includes switches, routers, and load balancers in data center environments

167

Request Center Operations Support Analyst Resume Examples & Samples

BMC/RC Operations and Support Analyst responds to second level user requests and incident tickets requiring application level intervention
The applications record the IT Help Desk (Service Desk) request and incident tickets
Second level support for Cisco Request Center and BMC Service desk tools working directly with first level support and end users to resolve trouble tickets in a timely manner
Manage team ticket queue and resolve in timely manner
Develop and maintain accurate technical and user documentation
Perform system monitoring, tuning, etc
Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary
Cisco Request Center and/or BMC Service Desk Administration skills
Excellent troubleshooting skills within integrated enterprise applications
Background and clear understanding of multi-tiered applications and enterprise systems
Understand and background in Request, Incident, Problem and Change Management from a ITIL stand point and environment
Experience and proficient in dealing with a variety of computer systems/applications
Follow company best practices within a corporate setting
The ability to be on call on a monthly rotation
Experience with working in a large enterprise environment and interfacing with multi cross functional teams
Experience with production support
ITIL Certified a plus Good communication skills, needs to be able to handle users when they are not at their best
Self-starter, Good organization skills, flexible schedule needed to address global team issues
Must be able to work independently, problem solve and prioritize
This employee must also be able to identify operational performance concerns by observing and studying system functionality and performance results
Position requires the ability to interact with all organizational levels and must be able to work in cross-functional teams toward a desired result not applicable
BS-Information Systems, Computer Science, Engineering, or other technical curriculum

168

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

Serve as the lead Remediation business analyst supporting the high number demands from a Compliance/Regulatory perspective including defining processes/solutions, enhancing sampling approaches, coordinating data sourcing, performing data quality reviews, etc
Apply knowledge of core systems and database structures (Quickscreens, Mantas) along with an understanding of Operation’s processes to make informed recommendations on project data needs
Utilize a variety of data manipulation techniques to quickly and accurately analyze large data sets
Research and define detailed business requirements applying specialized BA expertise and rigorous attention to detail
Play an internal consultant role investigating business systems and identifying options for improving the systems and bridging the needs of the Business with the use of IT
Work as a liaison among stakeholders to understand the structure, policies, and operations of the Remediation team and recommend solutions
Work closely with the AML Operations managers and analysts
Serve as an SME supporting both NAM and LATAM Remediation teams
Support and lead solutions for the incoming projects
Work closely with the Global Issue Management Review Committee (IMR) to mitigate risk and comply with regulatory requirements
Work as a liaison between the Committee members from Compliance, Technology & Operations
Strike and maintain balance with Technology partners
Provide explicit instructions and documentation, and foster cooperation between the groups
Ensure Technology provides required support
Align operational strategies, business processes, operations, and systems to achieve substantial benefit to the company’s performance
Maintain industry leading knowledge of the tools, systems, and processes available to enhance the AML program
Drive continuous improvement programs across all areas of responsibility
Minimum 3 years of relevant experience is preferred however extensive experience in AML is also acceptable
AML Operations background
Demonstrated career progression
A strong understanding and application of technology to business problems
Proficient in PC desktop software, with emphasis on MS Office products

169

Operations Support Analyst Resume Examples & Samples

Proficiency in Windows & Windows-based applications (Word, Excel & PowerPoint)
Ability to organize raw data and resources available into an analytical investigative tool -banking product/service knowledge
Excellent written communication skills in order to present reports to Senior Management and Compliance
Education Level: Diploma / degree

170

Cbna-o&t-operations Support Analyst Resume Examples & Samples

Degree with a minimum one-year customer service experience in a call center environment
Day 2 review experience in a call center environment or comparable work experience is an advantage
Excellent computer and organizational
Team player with good interpersonal and coaching skills
Work effectively well with others
Fast learner with strong analytical skills

171

Operations Support Analyst Resume Examples & Samples

Resolving discrepancies with new hire background checks (SDN, Education/Employment, Credit/Bankruptcy and Criminal verifications) and determining appropriate final dispositions for background cases in accordance with established Pre-Employment adjudication guidelines
Performing higher level duties involving applicant and employee communications such as: Pre-Employment screening, background adjudication, delivering pre/post adverse actions and responding to complex questions on Pre-Employment
Metrics reporting and status reports to internal clients
Closing pending Pre-Employment cases for audit compliance
Previous experience preferred to include exposure to the Pre-Employment process or similar
Proven Analytical/Problem Solving Abilities
Strong Organizational/follow-up skills
Ability to work with people at all levels and variety of personality types
MS Office experience: Outlook, Word, Excel, Power Point

172

Operations Support Analyst Resume Examples & Samples

Strong organizational, multi-tasking, and prioritizing skills
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Familiar with system / programmer

173

Operations Support Analyst Resume Examples & Samples

Ideal candidate would have 5+ experience in financial services industry and working knowledge of banking regulatory requirements
Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency
Strong organization skills with proven ability to successfully manage multiple priorities
Detail oriented with strong problem solving and analytical skills
Excellent relationship management skills with ability to build partnerships across Citi businesses
Strong risk, process and project management skills with proven ability to influence and drive results across a diverse team of stakeholders
Proven ability to interact effectively with diverse cultures and backgrounds

174

Operations Support Analyst Resume Examples & Samples

Take calls, e-mails and voice mails log the customer information into Remedy database
Answer 80% or more of calls within 60 seconds
Answer all e-mails within 24 hours of receiving
Return Voice Mails within 30 minutes of receiving (Except for VM¿s left outside teams hours of operation, but must be returned within 1st hour of next scheduled day)
No more than 5% of all calls are abandoned
Resolve 80% of inquiries on first contact
Maintain Remedy Ticket integrity and resolution within 24-48 Hours
100% customer satisfaction and resolution
Work with other departments and Call Centers to ensure that company goals and resolution methods are met
Maintain consistency within the department and with the overall corporate guidelines
Self-motivated and take initiative
Knowledge of Store Operation policies and procedures
Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as routine reports and correspondence. Good written and verbal skills and ability to effectively communicate with Store Operations management
Ability to meet deadlines and work well under pressure
Demonstrated ability to work well with other departments, peers and business partners
Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
Demonstrated organizational and follow-up skills
Basic understanding of automotive terms and knowledge of vehicle repairs preferred
ASE certification not required, but must be willing to work towards obtaining ASE certification
High school diploma or General Education Degree (GED); and
Minimum of 2 years related experience and/or training; or
Equivalent combination of education and experience

175

Operations Support Analyst Resume Examples & Samples

Updating run-book documentation including vendor contact information
Application and infrastructure availability checks and tasks at scheduled times
Configuration of Monitoring Tools and alarms
IT based University degree or applicable experience within IT systems support and/or operational support of applications, databases within a Linux/Unix OS environment
Proficiency in Bash and working knowledge of a broad range of Linux core utilities
Working knowledge of networking: specifically TCP and UDP
Willingness to work shifts as the company requires and to be contacted after hours to help resolve issues where required. Candidates must be able to work unsocial hours and days, including weekends and bank holidays
Strong business English verbal and written communications skills
High level of general IT skills with email and MS Office Applications
Logical approach, critical thinking and analytical problem-solving skills with an ability to identify the root cause(s) of a problem
Works as a team player – able to interface / liaison effectively with a variety of different kinds of IT and non IT contributors and personalities across the organization
Maintains effective relationships with individuals and the team as a whole
Able to build team morale and motivates individual members of the team effectively by recognizing their contribution
Shares own knowledge and encourage team members to share their knowledge
Identifies opportunities to encourage positive changes within operations
Achieve a high level of performance from self and team
Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur
Excellent time management skills - A structured and organized approach to their work and knows how to manage priorities and able to multi-task
Self-confident and assertive

176

Operations Support Analyst Resume Examples & Samples

Troubleshooting day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools
Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services
Interaction with third-party vendors is required
Maintenance operations and administration of proprietary systems is an integral part of the position's responsibilities
Coordination and collaboration with various business units is required
Assisting other ICE/NYSE staff with problem solving and escalation procedures
Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required
Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability
Must be able to prepare documentation for troubleshooting and escalation procedures
Follows organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines
Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software
Financial markets, trading and clearing systems
Technology and/or application support (4+ years)
FIX Protocol
Java, Visual Basic, or shell scripting
Solaris, Linux, UNIX operating systems
Understanding and working knowledge of TCP/IP and Multicast technologies
Working knowledge of internetworking and various LAN/WAN technologies
Working knowledge of router, switch, firewall, and proxy technologies
Apache, Akamai (CDN), DNS, LDAP, MySQL ***

177

Operations Support Analyst Resume Examples & Samples

Performs basic duties for Employee Life Cycle for low to mid-volume countries such as
Handling various ad hoc reports such as benefits and payroll related reports
Involves employee communications such as: employee/manager chasing thru calls and emails and responding to basic questions on
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and type of experience

178

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Minimum 2 years GL and/or proofing related work experience
Good accounting background
Independent, self-motivated, and is able to work with minimal supervision

179

Rules Management Operations Support Analyst Resume Examples & Samples

Liaise with clients and Visa Inc. staff to ensure rules questions are properly understood and accurate responses are provided
Keep current on changes to the Visa Rules and, where applicable, legislation activity around the world related to the payments industry
Contribute to collation and publication of rules-related FAQs
Responsible for identifying opportunities for rules enhancements and providing feedback to team members and internal product and service owners
Assist in maintenance of Global Visa Online (VOL) and InSite pages related to Visa Rules Management
Actively support a multi-cultural business and appreciation of all markets in which Visa conducts business
Liaise with team members to ensure timely and accurate input of approved rule changes into the rules authoring system
Perform quality assurance of updates to the authoring system in preparation for the biannual publication of the Visa Rules
Minimum of 4 years' experience in payment cards is required
Strong interpersonal skills at all levels, including strong written and verbal communications skills
Working knowledge of Microsoft Office. Knowledge of SharePoint a plus
Excellent research and analytical skills
Ability to set priorities, manage expectations, and work both as part of a team and independently
Promote and drive a strong sense of urgency to meet established service level objectives
Visa experience or in-depth knowledge of the payment solutions industry is highly desired
Knowledge of the Visa Rules highly desired
Fluency in Spanish

180

Technical Operations Support Analyst Resume Examples & Samples

Participate and assisting project leaders in review of standards, code reviews, proce-dures, tools and process
Creates processes for communication with departments/key stakeholders
Work with management team to prioritizing bugs fixes for future sprints
Assist in disaster recovery testing
Document requirements and criteria for tests on development tickets
Document verification from QA that new builds pass automated testing
Write, review, revise and verify quality standards and test procedures for program design and product evaluation
Assist customer service team in solving website technical issues
Documenting and creating a knowledge base for FAQs
Creating and documenting processes for obtaining information related to technical issues
Assist with other departments (accounting, IT, security) in collecting requirements for development
Communicating with other departments about requirement completion and verification that requirements are completed in a satisfactory manner
Assist QA team in evaluating website & software programs to verify programs func-tion according to expectations
Provide release documentation that all tickets in a given sprint are complete
Work with management team to finalize UAT before production push to ensure no big technical issues exist
Bachelor's degree in computer science, a related field, or equivalent work experi-ence
Functional knowledge of computer testing tools
Ability to identify patterns for root cause analysis
Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
Proficient understanding of code versioning tools, such as Git
Understanding accessibility and security compliance

181

IT Operations Support Analyst Resume Examples & Samples

Respond to user requests that come in via phone, ticketing system and email
Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in as timely a manner as possible
Communicate plans, progress, and issues in a timely manner
Monitor network nodes and troubleshoot/resolve connectivity issues and store outages
Troubleshoot and support proprietary software programs as well as third party software and applications
Troubleshoot hardware such as desktops, laptops, tablets, etc
Document and summarize interactions with end users accurately for tracking and reporting purposes
Work with infrastructure, database, and development personnel on projects and special initiatives
Complete multiple simultaneous projects in a timely manner
Work with third party vendors and service providers
Support of Windows XP, Windows 7, Windows 8 and Apple operating systems
Where applicable, provide suggestions for process and procedure improvement
Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics
Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty
AS degree in technical field and/or technical certifications
World class customer service skills
Minimum four years verifiable technology support
Industry certifications a plus
Ability to deal with stress and changing priorities
Intermediate understanding of firewall and routing technologies
Familiar with Microsoft operating systems
Intermediate knowledge of Active Directory
Intermediate knowledge of DNS
Understanding of SDLC

182

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Ensure that Thailand payroll processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
Escalates issues to the Payroll Operations Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
At least 3-5 years of payroll experience covering multiple countries
In depth knowledge of Thailand payroll legislation is preferred
Experience with working with a vendor preferable
Experience in processing Macau & Mauritius payroll is an advantage

183

Operations Support Analyst Resume Examples & Samples

First-level investigation of transactions and customer information and documentation of findings
Completion of alert checklists and assessment summaries and propose recommendations for closure / escalation to Senior Analyst/Team Leader
Raise and draft AIRs for Senior Analyst/Team Leader review and submission
Responsible for supporting the successful accomplishment of internal Risk and Control Self-Assessment (RCSA) program
Responsible for following integrated processes and procedures aimed at meeting internal and external regulatory and/or policy requirements
Preferably experience in banking operations, compliance and audit background

184

Senior Operations Support Analyst Resume Examples & Samples

Gain cooperation from others, encourage teamwork, and work toward solutions
Research and verify information from various sources and update system information as needed
Identify customer requirements, develop project test schedules, review system testing plans, and track and document the development and results of these plans
Create or update training document and determines plan for training and development
Identify areas of potential business risk and communicate these to the Project Leader
Make recommendations for necessary changes on projects that come in from other departments
Solicit Business Partners’ requirements through interviews, working sessions, and/or existing system documentation or procedures
Use prototyping, where possible, to solidify Business Partner requirements (in conjunction with the Software Developer)
Participate in systems requirements: analyze, definition, testing, training, implementation, and support
Document the results of analysis activities using the appropriate templates or analysis tools
Conduct and analyzes preliminary business and information technology processes and prepares groundwork

185

Rohq-hrss-operations Support Analyst Resume Examples & Samples

Ensure that payroll processes of the assigned country/countries are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
At least 2-3 years of solid Hong Kong payroll experience
In depth knowledge of Hong Kong payroll legislation, applicable awards, associated changes and significant processes (e.g. Mandatory Provident Fund, IR56 Forms, etc.)
Experience in processing Hong Kong, Macau & Mauritius payroll is an advantage

186

Operations Support Analyst Resume Examples & Samples

Performs day-to-day efforts toward wage and hour compliance at all First Student Locations
Enforce locations' adherence to operational standards while delivering planned direct labor efficiencies
Reviews and train for adherence to all applicable Wage and Hour regulations, ensuring locations apply the rules, regulations, and proper system utilization
Prepare, analyze, present and maintain location Category data for performance reporting purposes
Engage other Operations Support Teams to provide locations with excellent service in data importing, training and supporting customer facing tools
Work closely with Director Operations Support as a main resource and SME in current location and area performance
Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses
Be prepared and available to assist in other First Student projects as needed, recent initiatives that have been supported include PC refresh, the Active Directory Project and the Employee Portal
Bachelor's Degree or equivalent experience in business
Problem solving and analytical skills
Experience with Microsoft Office Products
Experience with payroll systems a plus

187

Citibank Berhad Kl-operations Support Analyst Resume Examples & Samples

Provides expertise in area and an advanced level of understanding of ERMS
Resolves difficult and complex work. Minimal supervision required
Complete and leverage documentation, Control Checkpoints and Process Snap Shots
Ensure frequent validation of controls
Design and implement right controls
Develop key metrics to track improvement against control risks
Design and implement right control processes
Implement effective MCA processes
Self-starter and Leadership
Customer Service Oriented - Proactive Solutioning, Providing Options
Analytical

188

Operations Support Analyst Resume Examples & Samples

Must show knowledge and proficiency in the use of the billing system, quota, Arris, routing
Must be able to write and run SQL-based queries for database environments and use Spectrum approved database tools to extract relevant performance and analytic data
Must take ownership of assigned tasks with minimal instructions and work with minimal
Must be able to sit for long periods of time in a typical office environment for the entire

189

Operations Support Analyst Resume Examples & Samples

Monitoring and remediating issues with alerts and notifications to support servers and other application tools
Responding to alerts related to file transfer issues or other data issues, and remediating these alerts
Assisting partners via email and phone to resolve transfer issues which could be related to server, network or other infrastructure components
Documenting issues and assisting with root cause analysis as needed
NOTE: This is a shift position. Wed - 8pm – 8am; Thur - 8pm – 8am; Fri – 12am – 8am; Sat – 12am – 8am. There will be 1-2 months of 1st shift M-F work for training and then migrate to the above hours. This shift is full time, no rotation, and very little likelihood of moving to another shift
Bachelors Degree in Computer Science or related field is required and 2 years of experience. Additional experience may be substituted in lieu of degree
Intermediate UNIX/LINUX skills
Ability to troubleshoot issues and remediate any issues
Excellent customer service skills and ability to communicate effectively
Understanding of networking and file transfer protocols
Experience with Windows Operations systems, Office suite and Outlook email
Must have resided in the US for the last 5 years
2 years of hands on experience UNIX/LINUX
2 years of experience in an operational support team
UNIX / LINUX scripting – ability to write or at least understand
Experience with communication protocols such as SFTP, SSH, AS2 and Connect Direct
Appropriate certifications such as A+, Network+, Linux+ or others
Local to the RDU / Research Triangle Eagan, MN area (this position does not provide relocation assistance)

190

Operations Support Analyst Resume Examples & Samples

Responsible for the completeness and accuracy of Computer Operations documentation
Publishes the Computer Operations Key Success Measurements by the end of the first week of each month
Coordinates the training of Computer Operations in new or revised hardware and software processes and procedures
Assists in the planning and testing of contingency operations
Responsible for the development of output report views used for production output
Responsible for construction and electrical work performed in the data center on support equipment installation or removal
Maintains a diagram of the computer room facility and equipment installed in the computer room
Supervises a shift of production schedulers and report distribution personnel
Responsible for the overall direction coordination and evaluation of associates reporting to this position
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws to include interviewing hiring and training associates; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations
Ability to write reports business correspondence and procedure manuals
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public
Ability to define problems collect data establish facts and draw valid conclusions
Ability to prioritize work load and consistently meet deadlines
Ability to work effectively with all levels of management
Good interpersonal skills; effective team player

191

Operations Support Analyst Resume Examples & Samples

Support a global deployment of multiple network security solutions providing a layered approach to security management and monitoring
Lead technical deployment engagements, managing data, people and resources distributed globally
Perform system administration support of network level security infrastructure including
Minimum of 5 years’ experience in Information Technology with 3 years’ experience in one or more of the following areas: information security, network operations, or system administration with a significant security element
Bachelor’s degree in computer science, computer engineering, cyber security, information technology or related subject matter, or equivalent work experience
Have a solid working knowledge of networking technology and protocols; and the OSI Model, including TCP/IP protocols and standards
Hands onb experience troubleshooting network routing and switching, to include packet capture analysis
Hands on experience troubleshooting SMTP mail routing and flow
Hands on experience in troubleshooting & administration network/security devices
Hands on experience with open source or commercial network security solutions

192

Operations Support Analyst Resume Examples & Samples

Perform system administration support of security infrastructure including SIEM; network and system forensics solutions; malware detection; IDS/IPS; other detection, monitoring, reporting, and administrative solutions. Testing and coordination of system updates including
OS patching
Firmware updates
Collaborate with teams in other locations to ensure ongoing, reliable performance of integrated security solutions across the Sony operating companies
Manage operations support for VM environment, storage, and Dell hardware
Working with stake holders to provide timely support in event of outages
Bachelor’s degree in computer science, computer engineering, cyber security, information technology or related subject matter
Previous experience through work or internship required within the following areas: information security, network operations, or system administration with a significant security element
Hands on experience with McAfee’s NITRO SIEM platform is a plus
Familiarity with Windows, UNIX and Linux Operating Systems, as well as the protocols and systems calls with ability to demonstrate in-depth knowledge in at least one of these areas
Experience as a system administrator (either Linux or Windows), VMWare or other virtualization, Storage arrays, SAN fabric, or Dell hardware is a plus
Hands on experience with scripting languages (perl, php, python, etc.) is a plus
Experience with Atlassian products Jira and Confluence is a plus
Experience with LDAP or Active Directory is a plus
Ability to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
Ability to effectively communicate in a professional environment to executive level and junior level personnel

193

Operations Support Analyst Resume Examples & Samples

Maintaining total system situational awareness, to track and monitor weapon system status and other events that may require action by the Site Director or Operations Officer and/or AOSC Manager
Coordinating and executing crisis response
Developing and preparing management reports or briefings based on documented processes to provide decision makers real-time data to make informed decisions on the customer's areas of responsibility
Provide daily briefing based on PowerPoint chart set, as well as provide impromptu briefings to leadership regarding current weapon system status, events or incidents, or general orientation briefings to visiting DV/VIPs
Develop and transmit required reports to higher headquarters, the 100th Missile Defense Brigade Liaison Officer (LNO), 49th Battalion, and other operational organizations as required
Serves as the mission operational interface with the Prime Contractor and tactical Warfighter
Secret Security Clearance; Eligible for Top Secret
Associates in Engineering or a related field
Demonstrated capability to operate in a multi-task environment
Demonstrated experience using Microsoft Office Products
Ability to work independently in an intense and dynamic work environment as a team player is essential
Prior military experience or 2-4 years of related experience
Bachelor's in Engineering or related field

194

Operations Support Analyst Resume Examples & Samples

Handling on employee inquiries, concern and problem solving via calls, emails and walk in employee
One stop center for HR benefit advisory such as
Deliver excellence service to employee
Key Working Partners
Tier 1 Team Leader
HR partner
Regional Team Support
Bachelor degree any major
Highly motivated, organized, and detail oriented

195

Securities Operations Support Analyst Resume Examples & Samples

Previous Securities experience is a plus
Knowledge of Licensing systems including FINRA, RegEd, and BIG is a plus
Excellent PC skills, including knowledge of Microsoft Word and Excel
Knowledge of BNY, Impress, SuRPAS, CRM, and Primerica systems is a plus
Effective writing presentation and communication skills
Ability to interact professionally with all levels of associates and senior management
Ability to work in a fast-paced environment with little supervision

196

Operations Support Analyst Resume Examples & Samples

Under limited supervision, prepares and maintains statistical reports used in management decision-making
Investigates and analyzes data and decides upon alternatives to complete assignment
Assembles and assesses statistical information from system databases and other sources
Independently plans, prepares and maintains business unit reports critical to Sitel's success and profitability and critical to meeting our client’s expectations
Initiates and defines standards of metrics reporting and collation throughout the enterprise, including compliance on meeting deadlines in reporting data and similar information and subsequent action plans
Reports directly to the Operations Reporting Manager
Liases with Operations-based Reports Analysts, Operations Managers & Directors in the collation and gathering of timely and relevant performance metrics and data
Communicates with, and provides backup support for other regional Ops Support Analysts
Must have at least a year in doing prognostics and relevant call center analysis work and reporting including agent performance metrices, site performance metrices and workforce management related data
Advanced Microsoft Excel proficiency, sound statistical skills, well-grounded data gathering and presentation skills, information analyses and graph generation skills and exposure. Working knowledge in generating PowerPoint presentations

197

Dmets Computer Operations Support Analyst Resume Examples & Samples

Operates and sustains the C2BMC mission systems and/or training systems environment for operational and training missions supported by C2BMC's presence in the Missile Defense Integration & Operations Center (MDIOC). Training systems support to include operating as necessary the Distributed Multi-Echelon Training System (DMETS) to train, qualify, certify, and maintain Warfighter proficiency at operating locations
Responsible for administering, managing and monitoring both systems hardware and software in a complex, heterogeneous computing environment consisting of Sun Solaris, Unix, Windows systems/servers and Cisco, Juniper and other network components
Monitors systems management applications and software, generating ad hoc queries in response to queries and various troubleshooting scenarios and recommends/directs courses of action as appropriate
Perform level 1 systems maintenance and installation activities for both operational and training environments
Provides Help Desk support functions/assistance as required based on area of technical expertise/experience
Analyzes logs and system performance and identifies any anomalies for further analysis/correction, Response to faults (errors), other incidents and user reported issues/outages. - Follow established procedures to respond to events and makes necessary repairs and adjustments/configuration changes. - Escalates as required for assistance in isolating the fault and making repairs as necessary
Interfaces directly with the C2BMC Watch Officer (CWO), Network Defender, Enterprise Controller and customers to provide on-going trouble status and/or to accept customer trouble claims
Performs other systems support/communications duties as assigned
Coordinates with JFCC-IMD, GMD, remote sites and C2BMC systems and network infrastructure, hardware and/or application service providers on various issues and concerns
If/when supporting training activities interfaces with and answers warfighter DMETS related questions, assists the warfighter on C2BMC utilization, supports pre-event training, and the post training debrief
Participates in meetings and daily stand ups with C2BMC operations and training leadership, JFCC-IMD and other war fighter external organizations and other Commands on matters related to systems operations and security issues affecting C2BMC mission systems and systems interfaces
May be required to review DMETS training scenario data to determine accuracy and assessing C2BMC simulation performance, and participate in White Cell conferences as necessary to support DMETS training scenario execution
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2+ years of professional experience or 6 years in lieu of a degree
Candidate must meet minimum requirements of DOD 8570 IAT II certification (Security +, etc)
Must be capable of maintaining, troubleshooting and operating a large-scale command and control system with numerous communications interfaces
Proficient in Visio, Microsoft Word, Power Point and Excel - Knowledge and proficiency in technical writing tenets

198

Mid-level Operations Support Analyst Resume Examples & Samples

Perform operational, administrative and maintenance support of McAfee ePolicy Orchestrator (ePO) and other endpoint systems
Maintain the McAfee ePO ESM environment in optimum performance and compliance standards
Assist Sony operating companies with the deployment of McAfee agents and agents for other endpoint systems to endpoints, perform trouble shooting of endpoint agents
Perform system administration support of security infrastructure including SIEM; network and system forensics solutions; malware detection; IDS/IPS; other detection, monitoring, reporting, and administrative solutions
Evaluate and improve on operational process, procedure manuals, and documentation
Previous experience or internship in one of the following areas is required: information security, network operations, or system administration with a significant security element
Hands on experience with Splunk is a plus
Solid working knowledge with Windows, UNIX and Linux Operating Systems, as well as the protocols and systems calls with ability to demonstrate in-depth knowledge in at least one of these areas
Knowledge of software deployment tools and techniques a plus
Hands on experience with scripting languages (perl, php, python, etc..) is a plus
Ability to work on multiple projects simultaneously, prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
Ability to effectively communicate in a professional environment with executive and junior level personnel
Eligible to work in the USA

199

IT Operations / Support Analyst Resume Examples & Samples

Set correct expectations on the performance and use of new or changed services
Manage projects
Handle communications
Review and verify implementation plan
Monitor changes during the execution (backout, cancellation, Major Incident trigger)
Engage on Post-implementation Reviews
Managing changes
Possess creative ability, consulting skills, leadership qualities, credibility and self confidence
Demonstrated ability to work with geographically dispersed teams
Demonstrates fundamental understanding of information management systems and infrastructure
Exhibits a high level of initiative and integrity
Demonstrated influencing skills, high level of technical and team leadership skills
Experience with Information Technology Infrastructure Library (ITIL) preferred (Capacity, Problem, Change processes)
Service Administration within HPUX, Windows, and Linux systems

200

IT Operations & Support Analyst Recent Graduate Resume Examples & Samples

Ability to execute
Adaptability/ability to manage change
Problem solving/analytical thinking
Teamwork & collaboration
Conceptual & creative thinking
Business process knowledge
LEAN/continuous improvement methodologies
Database technologies - Oracle/SQL
OS technologies - Windows/Linux/HPUX/Mainframe
Scripting languages - BASH/PERL/PYTHON/RUBY
Cloud computing - OpenStack, HP CloudSystem, Apache CloudStack
Network protocols - HTTP IPv4/6 TCP/IP
Simple Mail Transfer Protocol

201

IT Operations / Support Analyst Resume Examples & Samples

Strong verbal and written communication skills and technical leadership skills
Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications)
Strong experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance)
Strong experience in scripting and / or programming language
Strong experience with implementation, problem analysis and solutioning of infrastructure and business application environments
Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL). Web technologies
Strong problem solving, priority setting, and collaboration skills
Influencing skills and ability to work effectively in a geographically dispersed team
Demonstrated technical leadership skills

202

IT Operations / Support Analyst Lead Resume Examples & Samples

Participate in planning and managing service changes efficiently and effectively and also work on reduction of the Major incident and Incidents
Manage risks relating to new, changed or retired services
Successfully deploy service releases into supported environments
Ensure that service changes create the expected business value
Provide good-quality knowledge and information about services and service assets
Ensure readiness of resources as part of the release schedule
Perform Actual release (MTP) implementation tasks
Advanced verbal, written communication skills
Strong problem solving, priority setting and collaboration skills
Good organizational and analytical skills
Ability to translate business needs into technical requirements and solutions
Captures, implements, adapts and improves project strategies and processes to achieve project outcomes

203

IT Operations / Support Analyst Resume Examples & Samples

Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL)
Web technologies
Good organizational and analytical skills. Possess creative ability, consulting skills, leadership qualities, credibility and self-confidence

204

IT Operations / Support Analyst Resume Examples & Samples

Participates as a member of an IT technical team
Performs basic analysis of functional or service requirements using fundamental understanding of Information Technology (IT) Business process or problems
Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity
Resolves technical issues of moderate complexity within a given technical area
Partners with members of a given team or other IT teams as appropriate
Identifies potential escalations and proactively alerts management
Reviews, implements and verifies changes/solutions of medium complexity and risk
Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications)
Experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance)
Basic skills in scripting and / or programming language
Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model
Strong initiative, problem solving, priority setting, and collaboration skills
Self Learning
Flexibility to work during weekends, according to team coverage calendar

205

IT Operations / Support Analyst Resume Examples & Samples

Supports a portfolio of applications that deliver services & solutions to both internal & external customers
Perform Technical Reviews of planned releases to ensure high level quality ensuring support and organizational readiness for the corresponding changes
Designs, prepares and executes support services strategy
Ensures compliance and controls required within specific assets and adhering to support standards including knowledge management, configuration, monitoring, training etc
Reviews releases ensuring post-implementation reviews are conducted as required
Drives release funnel and support readiness approval for organization
Assists as needed in Major Incident, potential escalations and problem management issues and reviewing trend analysis
Consults with team members and other organizations, customers and vendors on complex issues
Knowledge of Release and Change Management processes to ensure all the releases coming into the systems are tested and documented
Participates as a member of cross-functional application support or infrastructure technical team(s)
Excellent verbal, written communication skills
Basic skills in scripting and / or programming lang

206

Systems Operations Support Analyst Resume Examples & Samples

Provide oversight and coordination across various support functions within FRO – Data Acquisition, Maintenance, Operations, Reporting and Technology
Act as a liaison and provide a linkage between technology and the business in the event of issues investigation, process design and execution of project and initiatives
Provide level 2 support for complex case scenarios; Offer subject matter level advice and solutions
Responsible for Incident Management metrics and escalation; facilitate periodic Issue Management reviews with technology and support partners
Drive and lead the support for on-going key projects and initiatives driven by various stakeholders including but not limited to the conversion from the legacy general ledgers to the new standard Best-in-Class Financial Full Suite Application
Ensure proper controls are applied with comprehensive SDLC support of the financial applications including business and functional requirements gathering, UAT testing, interfacing with developers, IT infrastructure teams, project teams, and business to facilitate the successful development, delivery and production support of business and technical initiatives
Provide accurate and relevant inputs to standard post-mortem communications and decks covering issues and project status
Bachelor’s Degree in Management Information Systems, Accounting, Finance, or equivalent experience
3+ yrs in a systems support environment
Knowledge of client server technology, data warehousing and reporting/accounting/analyst skills
Proficiency with SQL is required
Strong Excel skills required; MS Access desired
Experience with enterprise applications, Essbase, Autosys, Unix/Linux, Abinitio, Micro Strategy, Inquiry Framework a plus
Good understanding of Citi’s services and products a plus
Strong knowledge of Citi Financial systems and policies is preferred
Ability to support non-standard business hours including weekends and holidays as determined by Finance

207

Junior Operations Support Analyst Resume Examples & Samples

Work closely with other members of the Architecture and Deployment team to plan, develop, and implement new security technologies around the globe
Track and update management in a timely fashion on deployments, inventory, and other issues
Manage and track submission and implementation of firewall change requests around the globe
Have a solid working knowledge of networking technology and protocols
Proficiency with at least one scripting language, i.e., Python, PHP, Java Script
Ability to work and make objective decisions independently

208

Operations Support Analyst Resume Examples & Samples

Settlement of a wide variety of transactions with more than 100 Custodian & more than 200 Broker relationships
Ensure internal systems are updated to record status of any ongoing investigations
Actively review business processes to ensure that efficiencies are maximized whilst maintaining a rigorous level of control
Investigating & resolving Interest claims, stock / cash reconciliation breaks, reporting, class actions & other non-standard support
Work with the Portfolio Management Group to understand what operational requirements they have and ensure that these are reflected in the appropriate systems
Building the existing ‘One Team’ ethos within the firm by working closely with colleagues in other regions
Experience of working in a settlements department in an Investment Management, Custodian, Investment Bank or similar environment
Good organizational/time management skills
Good knowledge of Word and Excel

209

IT Operations Support Analyst Resume Examples & Samples

Monitor systems and environments globally using the company standard tools/applications
Response in a timely manner to alerts received, investigate/diagnose and resolve, or escalate to 2nd/3rd line support teams (internal IT or 3rd party) within agreed SLA
Perform and complete activities according to a daily operations checklist
Diagnose hardware failures/alerts globally and log Hardware calls with 3rd party under service care packs and coordinate site visits and sign off resolution
Log HP hardware calls on behalf IS&M and own through to resolution
Log and coordinate HPE SAP software faults
Monitor call handling system, and action/diagnose and resolve tickets assigned to Operations through to resolution within SLA
Develop and maintain detailed operational procedures for all new and existing business critical systems and processes
Perform Change Control Management responsibilities as and when required
Maintain effective relationships across all peer International and Zone IT team
Respond to issues/ identify trends with the global backup solution (Data Protector) to 2nd line support level
Identify/order and fit hardware for the tape libraries at Watersmead

210

Operations Support Analyst Resume Examples & Samples

Scoping of checks, where needed
Communicating the final disposition for the cases to HR/Service Delivery
Resolves medium to complex discrepancies in the background checks and determines appropriate final dispositions for the cases in accordance with established pre-employment adjudication guidelines
Have direct interaction with external customers (candidate, employee, HR, etc.) to
Involves candidate and employee communications such as: candidate/employee chasing thru calls and emails, delivering pre/post adverse actions, conducting research and investigation, disseminating or explaining information and responding to complex issues/concerns/escalations on pre-employment screening
Ensures timely closure of pending pre-employment cases for audit and policy compliance
Provides support and guidance for Pre-Employment Screening Analyst 1 and may act as back-up Team Lead
Prepares basic metrics and status reports to internal clients, including validation of invoices

211

Operations Support Analyst Resume Examples & Samples

Bachelor’s degree with a business emphasis preferred (Finance, Accounting, Statistics, Marketing), or a Bachelor’s degree with 3+ years related experience in Supply Chain, or other data analysis position
Advanced level of experience with Microsoft Office, esp. Excel
Strong attention to detail with exceptional communication skills
Strong analytical abilities and knowledge of business processes and cycles

212

Client Operations Support Analyst Resume Examples & Samples

Provide post software implementation support and upgrade activities to TMW System Customers
Facilitates timely and accurate resolution of lower level technical issues on TMW System software
Adhere to and assist in the development or improvement of department Standard Operating Procedures
Maintain an excellent customer satisfaction standard, equal to or greater than 95% for all deployment and support functions as expressed through customer surveys
Record all calls and emails into automated tracking system and determines the scope of reported problems
Work with Team Leader, Team Members, and other TMW Systems, Inc. personnel to ensure appropriate resource is assigned to respond to each client issue
Perform follow-up communication to ensure customer satisfaction
Assist clients with installation of upgrades
Train users in existing or new functionality in order to maximize their system’s potential and usability
Understand queries, comments, suggestions, and concerns or issues expressed by departmental clients, senior management, team members, and other participants during meetings, technical committees, and as part of ongoing operations
Exceptional verbal communication skills
Excellent written communication skills
Good problem solving ability
Understanding of business processes and basic corporate finance, management and accounting principles
Demonstrates a strong customer orientation
Demonstrates sound judgment
Understands the hierarchy and culture of customer and supplier organizations and is able to identify the decision makers and influencers
Retains objectivity and proper understanding of a problem or situation when placed under conditions of stress
Proficiency with Microsoft Office (Word, Excel, Powerpoint)
Excellent writing and editorial skills

213

Operations Support Analyst Resume Examples & Samples

MPS Operations Support acting as a liaison between all departments
Customer Account coordination, creation and validation of contracts
Account Structure related to Promo Dollars and Big Deal assignments for valid pricing
Implementation Go-Live data validation of cost vs. sell with margin oversight
Communication and submission of Customer Contract Data with our Vendor Partners
Internal/External customer response within the stated SLA for each primary function of the role
Data analysis and reconciliation between MPS Operations teams
Flex Program liaison, including sales support, process keeping, documentation up to date, creation and execution of service contracts

214

DTS Computer Operations Support Analyst Resume Examples & Samples

Ability to participate with
Capable of developing and
Able to advise on network

215

Operations Support Analyst Resume Examples & Samples

Ensure transactions are strictly governed by contracts including related crude oil provisions such as differentials, gravity penalties, and allocations
Ability to understand contractual components, including complex pricing deals and quality banks as well as pipeline systems
Understanding the analysis of allocated volumes and revisions to ensure data integrity
Analysis and verification of complex accounting deals, quarterly quality bank statements, and pipeline statements
Monthly, quarterly face to face meetings with customers to resolve issues and increase customer satisfaction where required
Analysis/research of unsettled items in both Endur and TSAP
Pursue collection with counterparty for disputed outstanding receivables and analysis of payable open line items with customer
Interaction with internal (schedulers, contract admin, traders, lease analysts, etc) and external (third party) customers
Operates in compliance with all documented SOX controls

216

Operations Support Analyst Resume Examples & Samples

Support the day-to-day execution of the territory deployment strategy for Field Sales
Work within strategic guidelines to evaluate territory for rep deployment and create lead lists
Maintain contact data base
Work with IMS to ensure d2d list integrity and delivery timelines are met
Investigate and work towards the resolution process for various data issues
Work collaboratively in a team environment and build on relationships with cross-functional groups

217

IT Operations Support Analyst Resume Examples & Samples

Learn software development in an support environment
Willing to learn a new technology
Desire to build capabilities in functional and/or automated testing
Desire to build capabilities IT Operations support
Aspirations to grow in a career
Willing to move into IT services
Career development and Deloitte provided training
Logical reasoning
Analytical Thinker
Associate Degree or equivalent in years of experience
Military experience a huge plus
Software development a huge plus
Experience and interest in internal and external communications, partnership development, and working in an team environment
Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), and Adobe Acrobat
This role is located in Mechanicsburg PA

218

Operations Support Analyst Resume Examples & Samples

Cognizant/TriZetto QNXT
ZeOmega Jiva
Amisys Advance
TCS Acuity
Basic Microsoft SQL

219

Operations Support Analyst Resume Examples & Samples

100% Production Activity (e.g. Task, Meetings, Risk/Control)
Performs the following tasks
Resolve basic discrepancy in the background checks
Perform HR admin task catering to pre-employment activities
Manage personal OSC inbox
Offer letter generation
Employee Personal File management
New Employee Information From Generation and related onboarding pack
Attends and actively participates in Daily Huddle, team meeting, etc
Handles the Run of the mil, garden variety basic to mid complexity transactions
Strictly adhere to R&C policies and procedures, such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risk areas
R&O and ELC Team Leader and Operation Manager
Regional Team Lead
Operating Principles
Any individual joining or working within O&T at Citi will also be expected to be an exemplar of the following Operating Principles and will be assessed and asked to demonstrate evidence against these principles where applicable during the selection process

220

BB Operations Support Analyst Resume Examples & Samples

Process and complete contract fulfilment requests for B2B corporate, education, syndication, and channel clients
Ensure that clients’ access to the correct systems, content, and tools are made available to the clients as stated in their contracts
Maintain strict operating standards, accurate data management, and client confidentiality
Escalate complex issues regarding fulfilment and client access to products, services, and tools
Provide operational and status reports to the B2B Operations Support Team Leader and/or Customer Service Operations Manager when requested or as needed
Conduct data and process investigations regarding fulfilment and client accounts concerns and complaints as directed by the B2B Operations Support Team Leader
Report to the B2B Operations Support Team Leader and provide information regarding the day-to-day operations of the Operations Support team
Communicate, coordinate, and follow up with necessary internally facing teams, particularly for fulfilment and access issues
Respond to agency and internal client queries, requests and concerns in a timely manner, ensuring that calls and emails are attended to and provided with complete, accurate and appropriate responses at all times
Provide clear information and/or instructions to internal clients, agencies and agency customers regarding their requests and queries
Address all internal clients and agency customers professionally, cordially and civilly at all times, both In email and on the phone
Monitor, manage and distribute cases in the HUB queue to the appropriate queues of the resolving teams
Maintain good working relationship with agencies and newsagents and ensure that all new orders and renewals are followed up appropriately
Identify and escalate problems affecting a number of internal clients or agencies or influencing the timely resolution of one client’s enquiry
Submit daily and weekly reports to B2B Operations Support Team Leader to show productivity and efficiency performance records, as well as the KPI reports in Salesforce
Provide assistance on long and short term projects from marketing and finance teams providing regular updates on progress made
Provide assistance on tasks from the B2C Operations Support Team as necessary and as directed by the CS Operations Support Manager

221

Operations Support Analyst Resume Examples & Samples

Maintaining total system situational awareness, to track and monitor weapon system status and other events that may require action by the Site Director or Operations Officer and/or VOSC Manager
Responsible to develop and transmit required reports to MDA higher headquarters, the 100th Missile Defense Brigade Liaison Officer (LNO), 30th Space Wing, and other operational organizations as required
Serve as the mission operational interface with the Prime Contractor and tactical Warfighter. Ability to work independently in an intense and dynamic work environment as a team player is essential
Associate's Degree in related field with 0-2 years of experience

222

Operations Support Analyst Resume Examples & Samples

20% Customer Activity (e.g. general)
Perform payroll related data entry transactions and processes such as, but not limited to, interns payments, proofing activities, reports generations and leave reimbursements
GEID generation – new hires/rehires (direct staff)
NEMS GEID generation – contract staff
Manages OSC Provider Groups and workload distribution for the Provider Group
Enter and track data through a number of systems to include HRMS and OSC employing right the first time culture/behaviour to avoid errors
Resolves medium to complex concerns and determines appropriate resolution for the cases in accordance with established guidelines with minimum supervision required
Involves employee communications such as: employee/manager chasing thru emails and responding to basic questions on data management, conducting research and investigation, disseminating or explaining information and responding to complex issues/concerns/escalations
Acts as Subject Matter Expert and possesses an advanced level of understanding of Data Management processes
Updates the Operations Manuals timely and accurately
Provides support and guidance for Data Management Analyst 1 and may act as back-up Team Lead
Prepares basic metrics and status reports to customers
Customer Service-oriented providing proactive solutions and alternatives
Must be analytical, hardworking, a team player and must support the concept of “fun” in the workplace
Must possess good written and verbal business communication skills
90% Completion Ops Analyst Role Curriculum
JLPT Level 1 certificate is required for Japan related process with fluent spoken English
Knowledgeable in MS Office Suite (Word, Excel, Power Point)
Knowledge of HR business processes

223

Operations Support Analyst Resume Examples & Samples

Work directly with customers, operations and development to research, troubleshoot, and resolve performance issues in a timely manner
Manage incoming case queues to meet our stringent Service Level Agreements
Clearly and succinctly document communications with customers within our case management system
Ensure customer satisfaction through outstanding customer service and high quality technical responses
Effectively prioritize and escalate customer issues as required
Participate in projects and initiatives to improve processes and drive efficiency gains
Participate in our 24X7 global coverage plan
4plus years of experience providing customer service, in either a customer support or consulting role, for enterprise software applications, with special focus in the area of system performance and stability (Software as a Service companies preferred)
Proven technical background in web applications, applications system performance and user interface
College degree in computer science or business systems
Strong planning, scheduling, and organization skills
Able to absorb new technologies and features quickly
Strong analytical, problem solving, and multi-tasking skills
Can work in a fast paced, dynamic, and fun team environment
Team player who can collaborate and communicate effectively with all stakeholders; i.e. developers, technical operations, and customers
Able to deal with the stress related to project timeframes and conflicting/competing priorities
PeopleSoft, SAP, Oracle, Salesforce, Netsuite, Taleo, or other SaaS and On-Premise ERP systems experience desired
LI-SC

224

CMS Operations Support Analyst Resume Examples & Samples

Supports one of the three process areas (Project/Time , HR/Resource Mgmt/Client Onboarding, Contracts/Invoicing/Collections) as the offshore team member of 1 unit for a group of accounts ($100-$200m portfolio)
Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
Works with CMS Excellence team to provide feedback, identifying training needs and perform root cause analysis for issues
Works closely with the finance and resource mgmt support teams to ensure alignment and support tracking related to the process area
Proficient in using MS Excel and other BI Dashboards for proactive analytics
Ability to use systems effectively for Projects/Time/Resource management and other functions
Experience in at least one of the process areas (Project/Time , HR/Resource Mgmt/Client Onboarding, Contracts/Invoicing/Collections) is a plus
Operations or Back-office Support Services background a plus
Ability to communicate effectively with account teams and support organizations
Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results

225

Software Operations Support Analyst Resume Examples & Samples

Support partners in queries related to eCommerce services and proactively identify trends to prevent customer impacting issues
Triage for L2/L3 issues for eCommerce Solutions; appropriately monitoring, resolving, and escalating problems in accordance with processes and procedures
Perform Root Cause Analysis (RCA) to determine failure trends and communicate cross-functionally to ensure customer-centric product development and release readiness. Coordination with Engineering, IT and Logistics teams to ensure corrective actions are documented and tracked to completion
Track, analyze and manage KPIs and SLAs using monitoring and reporting tools and ensure key product objectives are being met
Offer recommendations to engineering on product features and modifications based on customer feedback
Interface directly with strategic accounts/partners and provide weekly/monthly updates and ensure a high level of customer satisfaction with eCommerce Solutions services
Maintain strong interpersonal skills to partner with internal and external service providers
Innovate on current processes to constantly improve support operations
Provides input for improvement and updating of technical documentation (User Documentation, Standard Operating Procedures, FAQs)
Bachelor’s Degree or proven prior experience in a client facing role
2+ years of experience in Operations or Software Support role
Previous online or eCommerce experience preferred
Experience using Jira or other Issue Tracking products highly preferred
Exposure to business processes, management, and an excellent understanding of project management, software development design and implementation principles
Demonstrated ability to apply technology solutions to business problems
Exceptional interpersonal skills, including teamwork, facilitation and negotiation
Experience with submitting and managing product requirements
Strong knowledge in statistical analysis and experience with developing business-facing reports
Willingness to learn evolving technology and industry
Ability to multitask and prioritize responsibilities

226

Customer Operations Support Analyst Resume Examples & Samples

Proficient with Excel 2010-2016, including formula development, pivot tables, charts and graphs
Basic understanding of SQL, MS Access queries and business intelligence tools (i.e. Tableau, Cognos)
Some experience with SharePoint 2010 and above, including site development; end user support; permissions management; list development (ability to create custom forms, web parts and workflow is a plus)
Strong analytical, research, and problem-solving skills
Ability to work with and meet deadlines
Ability to handle multiple tasks and responsibilities
Ability to organize and prioritize work
Ability to work independently and with minimal direct supervision
Ability to prepare and track relevant reports
Ability to effectively review and analyze relevant data
Knowledge of general banking operations
Knowledge of general banking regulations/policies/procedures
Knowledge of general Risk/Compliance/Audit competencies
Project a positive attitude
Willing to learn about operational processes and new computer skills
Must be highly adaptive and embrace change
Maintain a customer-centered approach

227

Operations Support Analyst Senior Resume Examples & Samples

Maintains a working knowledge of new agency and government regulations and real estate laws, in addition to all company products, systems, operational procedures and policies
Responds to Loan Delivery and Post Closing deficiencies within company set standards
Compiles and provides detailed reporting of common issues identified during review of loan file defects
Partner with Operations and Post Closing Teams to cure loan file defects, identify potential risk and manufacturing issues, and suggest systemic or operational solutions to prevent defects from reoccurring
Prioritize testing evaluation efforts for new products and/or functionality within established time frames
2+ years recent mortgage originations experience required
Intermediate knowledge of Microsoft Office suite of products including Word, Excel, and PowerPoint
Critical thinking skills and ability to solve problems; detail oriented with a high degree of accuracy and follow through
Strong underwriting, good communicator, rebutting QC findings, establishing trends, working remediation
Bachelor's degree in Business or related field Preferred

228

Operations Support Analyst Resume Examples & Samples

Process and evaluate loan exceptions specific to brokered out loans
Communicate with Loan Consultants and business partners regarding data entry for submission to lender
Review disclosure related data entries and generate early disclosures on behalf of the Loan Consultant
Monitor brokered out reporting and manually advance loan stages in LOS
Collect and review lender's final closing package. Complete closing data entries in LOS
1-2 years of mortgage related experience preferred
Current, working knowledge of the Microsoft Office suite, including MS Project, is a plus
Basic knowledge of loan documentation
Knowledge of industry requirements (MDIA, TRID, ECOA, etc.)

229

Operations Support Analyst Resume Examples & Samples

Utilise proprietary software applications, 3rd party eDiscovery applications, electronic discovery and data recovery processes
Load, Process and Search client data in many different file formats
Conducting relevant searches of electronic data using proprietary tools
Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks
Providing end user and technical documentation and training for applications supported
Communicate and collaborate with other company departments
Generate reports from various database platforms for senior management
Generating written status reports to clients, managers and project managers
Performing error analysis and quality control in relation to database records. Data organization and preparation tasks
A Bachelor degree in computer/technical field (or equivalent combination of education and experience) is required
A solid understanding of all Microsoft Office applications, basic UNIX, Windows, hardware, networking, and delimited files is required
Experienced with SQL database and other database applications preferred
Requires a strong analytical and problem solving orientation with the ability to work in a fast-paced, deadline-driven environment
Oral and written communication skills in English
A demonstrated ability to work in a team environment, follow detailed instructions and meet established deadlines is required
You must be a self starter with ability to visualize data and software behavior - and coordinate the two
Able to handle multi-task and work independently

230

Operations Support Analyst Resume Examples & Samples

Facilitate Citi business’ ongoing compliance with Third Party Management requirements outlined in Citi policies and standards
Provide process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third Party Management requirements
Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (CoB) to complete required due diligence and ongoing monitoring activities
Provide support to Citi businesses for the execution of third party risk management activities. For example, coordination of Third Party Risk Assessment (TP RAP) process
Execute common, standardized third party risk management processes, managed centrally by the TPU and provide guidance to TPU Process Analysts I
Native speaker on Korean plus fluent English

231

Operations Support Analyst Resume Examples & Samples

Maintaining total system situational awareness, to track and monitor weapon system status and other events that may require action by the Site Director or Operations Officer and/or AOSC Manager. Coordinating and executing crisis response
Developing and preparing management reports or briefings based on documented processes to provide decision makers real-time data to make informed decisions on the customer's areas of responsibility. Provide daily briefing based on PowerPoint chart set, as well as provide impromptu briefings to leadership regarding current weapon system status, events or incidents, or general orientation briefings to visiting DV/VIPs
Develop and transmit required reports to higher headquarters, the 100th Missile Defense Brigade Liaison Officer (LNO), 49th Battalion, and other operational organizations as required. This position serves as the mission operational interface with the Prime Contractor and tactical Warfighter
Minimum of an Associate Degree (Prior military experience in lieu of degree requirement)
Active Secret Security Clearance minimum(Current or within past year and able to reinstate without issues) with possibility to attain Top Secret Clearance (Or within past year and able to reinstate without issues)
Proficient in Microsoft Office products, specifically Word, PowerPoint and Excel
Prior military experience highly desired in lieu of degree requirement

232

Cbps-operations Support Analyst Resume Examples & Samples

Basic presentation and facilitation skills
Ability to make sound decision
Effective time and stress management
Flexibility to changing shifts and assignments
Open to C09-C10

233

Operations Support Analyst Resume Examples & Samples

Process subscription queries and orders made via subscription websites, fax, telephone and email
Maintain good working relationship with distributors & subs-agents and ensure that the new orders and renewals are followed up appropriately
Respond to agency and internal client queries, requests and concerns in a timely manner, ensuring that emails are attended to and provided with complete, accurate and appropriate responses at all times
Provide clear information and/or instructions to internal clients and agencies regarding their requests and queries
Address all internal clients and agency customers professionally, cordially and civilly at all times
Identify and escalate problems affecting a number of internal clients or agencies or influencing the timely resolution of one agency’s enquiry and continuous delivery of back-office and administrative tasks
Communicate, coordinate, and follow up with necessary internally facing teams, particularly for fulfilment issues
Monitor, manage and distribute cases in the Hub queue to the appropriate queues of the resolving teams
Prepare, analyse, and complete processes and/or operational reports as part of the general tasks assigned to the team for submission to specific internal clients or agencies
Report to the B2C Operations Support Team Leader and provide information regarding the day-to-day operations of the Operations Support team
Provide daily and weekly operational and status reports to B2C Operations Support Team Leader and/or CS Operations Manager to show productivity and efficiency performance records through SLA’s and KPI’s reports in Salesforce
Deliver ad hoc fulfilment and back-office project requests, ensuring that expectations are well managed and work prioritised
Provide assistance on long and short term projects from marketing and finance teams other ad hoc back-office projects providing regular updates on progress made

234

Cbps-operations Support Analyst Resume Examples & Samples

Minimum of 2 years of continuous service in current role
Employees who transfer to another program/unit in the same role are required 2 years of continuous service in the role and at least 1 year of service in the new program/unit to be eligible
Employees with less than 2 years' continuous service in their current role will need their supervisor's approval prior to applying for the internal job posting
Has not been subjected to any disciplinary action where sanction is final warning in the last 12 months
Minimum performance rating of 3-Consistently strong from previous year end review
Applicants who applied for this position in the last 12 months need not reapply

235

Operations Support Analyst Resume Examples & Samples

A Bachelor of Science or Arts Degree (with related business experience) within Accounting, Business, Logistics, or related field of study together with 2 years’ work experience in Operations, Administration, or related Logistics position
Language Skills: Good verbal communication and the ability to communicate effectively with all levels in the organization. Should have the ability to gather data and information from a variety of sources, as well as present data effectively within a presentation and meeting format
Computer Skills: Must have working knowledge of Windows Office Suite and high proficiency with personal computer spreadsheets (Excel) is required. Experience working with JDE and ability to analyze and provide expense analysis is required
Reasoning Ability: Ability to solve practical problems and work independently. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

236

Operations Support Analyst Resume Examples & Samples

Perform system administration support of storage infrastructure, including SANs controllers, fiber channel switches and HBAs, network attached storage, drive enclosures, hard drives, and host connectivity (VMWare, Windows, and Linux)
Testing and coordination of storage system updates and vulnerability remediation
Perform system administration support of other security infrastructure including Windows, Linux, applications, and administrative solutions
Collaborate with teams in other locations to ensure ongoing, reliable performance of integrated security solutions across Sony operating companies
Working with stakeholders to provide timely support in event of outages
Bachelors in Information Technology, Engineering, Cybersecurity or related field
Minimum of 5 years of experience in Information Technology with at least 3 years of experience in Information Security
Hands-on experience in a Security Operations Center environment conducting network, host, or threat analysis
Experience analyzing raw log files, particularly logs from network or host based security tools
Experience analyzing packet captures
Deep understanding of network defense principles, common attack vectors, and attacker techniques
Technical baseline skills and the ability to acquire in-depth knowledge of network and host security technologies
Strong work ethic and commitment to accomplish assigned tasks with a sense of urgency
Strong aptitude for continuous learning and growth
Experience teaching yourself technical subjects
Comfortable using the Linux command line
Experience with at least two programming or scripting languages
Experience with the following technologies or concepts

237

Cbps-operations Support Analyst Resume Examples & Samples

Strong understanding of current P&P and regulatory guidelines
Critical thinking skills, including the ability to see opportunities to improve the client experience and identify process and compliance gaps
Proficient in Microsoft Excel and PPT
Strong communication written and verbal skills with the ability to articulate call study results and lead calibration sessions
Excellent Time Management Skills
Is a regular employee of the company for at least a year

238

Senior Operations Support Analyst Location Resume Examples & Samples

Create, analyze, and report on a P&L for a managed services business
Analyze individual client P&Ls, assist in making pricing and cost decisions
Forecast, budget, and plan with Operations and Senior Leadership based on financials and analytics
Interpret data, analyze results using statistical techniques and provide ongoing reports
Perform data analysis of performance, availability, and capacity management metrics
Work with business partners to research and validate the use of new data sources
Communicate and present analysis to a broad audience, including senior management
Work closely with senior management to develop metrics, key performance statistics, trending, and benchmarks to guide the business
Support other operational projects as required
BS in Finance, Economics, or equivalent experience
Experience managing and analyzing metrics and financials in a consulting or technical environment

239

Operations Support Analyst Resume Examples & Samples

Perform system administration support of Windows infrastructure, including WSUS, SCCM, Active Directory, IIS, MS SQL Server, and various application that run on Windows Server
Test and coordinate of Windows system updates and vulnerability remediation
Perform system administration support of other security infrastructure including Linux, storage area networks, applications, and administrative solutions
Work with stakeholders to provide timely support in event of outages
Bachelor’s degree in Computer Science, Computer Engineering, Cyber Security, Information Technology, or related subject matter
Extensive experience administrating Windows Server on bare metal and hypervisor while adhering to change control and security policies
Experience administrating Windows Active Directory including Domain Controllers, DNS, DHCP, Group Policy, and leveraging scripting to automate Active Directory administrative tasks
Knowledge of Windows best practices including administration, configuration, and hardening
Hands on experience with scripting languages (PowerShell, Python, Batch, Bash, etc.)
Previous work experience required within the following areas: information security, network operations, or system administration with a significant Windows administration element
Familiarity with UNIX and Linux Operating Systems, a plus
Experience with IPv6 a plus
Experience with Puppet or other configuration management solutions is a plus
All candidates must be authorized to work in the USA

240

Cbps-operations Support Analyst Resume Examples & Samples

Consolidate, Standardize and improve existing MIS reports and develop efficient MIS platform
Support activities on SAS-Business intelligence migration (UAT, SAS code modification, impact assessment, training)
Contribute to the improvement in offshore operational process (Automation, documentations, business continuity, resource utilization, infrastructure optimization)
Support business adhoc and MIS projects with data pulls, building new codes, testing
Design, implement, and manage reporting solutions to meet company-wide reporting requirements
Monitor data for accuracy and work with different business units in Manila and Sydney to resolve data issues
Support the Sales MIS Team Leader in managing projects to meet Team goals
Analyze received data and develop reports, charts and trends to provide insight and recommendations in improving business’ focus areas
Preferable with a degree in Engineering, Computer science or any IT-related course
With at least 4 years experience preferable in MIS development, technology, automation or database marketing
With SAS development skills, experience using SAS base or SAS enterprise guide
Knowledge / experience in developing automation solutions or improving database marketing efficiency is a preferred skill
Technology Savvy
Has ability to interact and express ideas effectively (both oral and written) in making recommendations to the business; can effectively communicate over the phone and e-mail
Strong background and knowledge in a multi-channel call center industry and experienced in KPIs that contribute to the success of the business
Strong time management skills and pay particular attention to accuracy, identify errors and is quick to implement solutions
Analytical, with comfortable using large datasets to perform deep-dives
Comfortable working with people of multinational backgrounds
Skilled in office productivity software such as Excel, Word, PowerPoint and Outlook

241

Operations Support Analyst Resume Examples & Samples

Lead group conference calls and meetings for billing setup as well as complaint resolution; deliver accurate and reliable information to internal and external customers
Communicate detailed information on all aspects of the billing process, including options offered and impacts to other departments or the customer. Make recommendations based on different scenarios and finding alternatives to meet customer needs
Demonstrate understanding of the entire process from enrollment, case setup, contracting & licensing, in-force changes, billing and commissions, in order to recognize/raise concerns and offer solutions
Provide a single point of contact for the department to receive, track, research and manage incoming requests and follow-ups to provide estimates on resolution in order to meet expected deadlines and follow-up commitments
Triage and disseminate the work to processing teams and provide status updates/estimates on completion
Clarify requests in order to fully analyze the information and coordinate efforts to resolve issues. Verify the work has been done accurately and provide updates and responses to appropriate parties
Establish and maintain customer trust and confidence in the department’s ability to quickly and accurately resolve issues
Maintain strong working relationships with internal departments
Bachelor’s degree in a business-related field or equivalent work experience
Five years of experience in insurance operations, accounting or account/relationship management
Strong math and analytical ability
Excellent attention to detail and organizational skills
Strong working knowledge of MS Word, Excel, PowerPoint and the ability to learn additional software applications as required
Strong knowledge of insurance business processes, terminology and products

242

Rohq-isg-operations Support Analyst Resume Examples & Samples

Providing data extracts from ISG Golden Source applications to support the business needs in response to audit and compliance related requests. This involves working closely with end users in order to provide accurate control reports
Defining and delivering the data quality scorecards to the R&C team, and respective remediation teams for action on findings
Assessing the effectiveness of data quality controls in relation to reference data
Reporting across all data sets
Assisting in resolving corrective action plans, including audit related issues
Experience with working with both business and technology groups
Understanding of internal risk and controls policies and processes and the ability to quickly identify areas of weakness
Experience of a data operations environment and awareness of the related risks
How data is used holistically within front to back transactional flows, and potential risks inherent within these flows
Reference data/Securities knowledge would be an advantage
Good knowledge of MS Office Suite, including proficiency in Excel, MS Access and Data Management Tools such as SQL and RDBMS
Strong teamwork skills in a local setting, as well as across different geographic locations
Strong workflow management skills with focus on process improvement and operational redesign
Demonstrate assertive interpersonal and written communication skills; Possess the ability to work with various levels of management and the ability to build and maintain effective working relationships
Excellent awareness of and adherence to audit & risk controls

243

Associate Operations Support Analyst Resume Examples & Samples

Performs Escalations Specialist 1 duties plus: Resolves complex customer inquiries and supervisor escalated issues
Proactively reviews each account to offer value added products and services while adhering to strict telesales laws and regulations. Diffuses tense customer interactions; manages conflict, and the ability to build rapport with customers
Makes decisions based on past practice/precedence when resolving complex servicing issues. Works under little to no direct supervision. May support an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function
Strong and proficient in knowledge source to help guide and navigate associates. Extensive knowledge of credit/risk policies and profitability models to resolve first level escalated inquiries. Demonstrated sales skills
Understanding of products combined with sales compliance experience

244

Operations Support Analyst Resume Examples & Samples

Work closely with other members of the Architecture and Deployment team to plan, develop, and implement new security technologies globally
Collaborate with teams locally and around the globe to deploy security tools and troubleshoot connectivity issues
Select appropriate security technologies\devices for placement within Sony operating company environments, define system architecture based on established standards and guidelines, and prepare project documentation (architectural drawings, system requirements, etc.)
Demonstrate strong analytical skills, initiative, and ability to work well under pressure, and meet tight deadlines
Evaluate and improve on operational process, procedure manuals, and documentation with consideration for accuracy, efficiency, and automation when possible
Coordinate project activities with the PMO office and maintain internal deployment tracking tools
Prepare documentation and equipment for shipment domestically and internationally and track shipments
Support and maintain the global inventory management system
Research, evaluate, and recommend tools to support security systems
Mentor and train junior analysts
Bachelor’s degree in Computer Science, Computer Engineering, Cyber Security, Information Technology or related subject matter
An established work history in information security, network operations, or system administration with a significant security element
Experience with cloud technologies (AWS, Azure, etc.) preferred
Have a solid working knowledge of networking technologies, protocols, and network analysis tools
Ability to work on multiple projects concurrently, with the ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
Proficiency with at least one scripting language, i.e., Python, PHP, Java Script required
Experience with project management software preferred
Ability to effectively communicate in a professional environment with executive level and junior personnel
Due to the global nature of Sony, this position will require occasional work and attending meetings

245

Systems Operations Support Analyst Resume Examples & Samples

Provide oversight and coordination across various support functions within FRSS (Finance & Risk Shared Services), including Data Acquisition team, Maintenance, Operations, Financial Reporting and Technology
Act as a liaison and provide a linkage between technology and the business in the event of issues investigation
Responsible for Incident Management metrics and escalation; facilitate periodic Issue Management reviews with technology and support partners. Looking for opportunities to improve the process
Drive and lead the support for on-going key projects and initiatives driven by various stakeholders including but not limited to the conversion from the legacy general ledgers to the new standard Best-in-Class Financial Full Suite Application (internally developed application). Process design and execution of project and initiatives
3+ yrs in a systems support environment a plus
Knowledge of client server technology, data warehousing and reporting/accounting skills / ERP
Proficiency with SQL desired
Experience with enterprise applications, PeopleSoft, Essbase, Autosys, Unix/Linux, Abinitio, Micro Strategy, Inquiry Framework a plus

246

Operations Support Analyst Resume Examples & Samples

Researches and verifies information from various sources and update system information as needed
Communicates effectively and courteously with internal and external customers through two-way verbal and written communication (speech, hearing, and writing)
Identifies areas of potential business risk and communicate these to the Project Leader. Makes recommendations for necessary changes on projects that come in from other departments
Stays informed on current business information regarding regions and distribution centers to ensure operation support materials stay accurate
Solicits Business Partners’ requirements through interviews, working sessions, and/or existing system documentation or procedures. Uses prototyping, where possible, to solidify Business Partner requirements (in conjunction with the Software Developer)
Participates in systems requirements: analyze, definition, testing, training, implementation, and support. Conducts and analyzes preliminary business and information technology processes and prepares groundwork
Creates, modifies, maintains, and schedules procedures and reports using various report writing tools. Documents the results of analysis activities using the appropriate templates or analysis tools
Engage in cross functional training to provide back up support for internal team members

247

MF Operations Support Analyst Resume Examples & Samples

4+ years experience, to include
Advanced level of understanding of Mutual Fund products, workflow processes, procedures, 3rd Party Transfer Agencies, and Operations services
Excellent research and analysis skills
Skilled in problem-solving and resolving complex issues
Strong written and verbal communication skills and the ability to communicate with various levels of professionals
Strong organizational abilities and project management experience with an ability to complete assignments in a high-volume, fast-paced environment under tight deadlines
Ability to work effectively in a team environment

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