Operations Support Resume Samples

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K West

Keegan

West

90666 Jacobi Wall

Houston

+1 (555) 656 8016

90666 Jacobi Wall

Houston

Phone

p +1 (555) 656 8016

Experience Experience

Phoenix, AZ

Operations Support Assistant

Phoenix, AZ

Schimmel LLC

Phoenix, AZ

Operations Support Assistant

Performs Maker role for one to two countries supported by HRSS Dalian which includes but not limited to
To ensure equipment, meters and assists are in place to allow the job to go ahead
(Sub)contractor Work Visa
Work with legal to ensure that all issued contracts and letters have no legal implications
Monitor and coordinate with Operations Manager on (sub)contractor’s confirmation
Scanning of documents in the workflow
Full-time or part-time status (include hours worked per week)

Detroit, MI

Operations Support

Detroit, MI

Ferry and Sons

Detroit, MI

Operations Support

Taking a role in researching, testing, recommending, implementing, and maintaining cutting- edge, ultra low-latency systems and network technologies
Handling of clinical information and brief case management with Pulmonary Arterial Hypertension drugs
Networking with internal customers and stake holders
Perform other job related duties or special projects as assigned
Project Management
Analyzing performance issues in servers
Continuous improvements

present

New York, NY

Operations Support Engineer

New York, NY

Roberts Group

present

New York, NY

Operations Support Engineer

present

Working with the Operational Excellence Coach develop, refine and embed MCRS process and other OE initiatives within the Hub
Provide IA oversight assessment and guidance to the network team to ensure proper IA policies and procedures are applied
Maintain awareness of current and future development in Quality Management in oil and other related industries
Develop a Total Quality Management (TQM) culture
Report to management on the effectiveness of the Operational Risk Systems and opportunities for improvement
Develop and maintain internal and external relationships to support management of scope and expectations
Work closely with government IA management and their representatives (IAM, ISSO, ISSM, SCA)

Education Education

Bachelor’s Degree in Computer Science

James Madison University

Bachelor’s Degree in Computer Science

Skills Skills

Highly developed skills in knowledge sharing by actively contributing knowledge, experience and skills to create a learning culture
Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality
Ability to provide client service in a professional manner and help maintain client relationships
Basic knowledge of Packet Switching
Knowledge of applicable safety and environmental regulations
Ability to establish and maintain a positive and professional working relationship with all individuals
Highly proficient in data entry
Be an excellent communicator with the ability to communicate with customers at all levels
Demonstrated physical ability to perform the functions of the job including good eyesight and color perception
Computer literate with good working user knowledge of Microsoft Windows PC’s and Office applications (Word and Excel)

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15 Operations Support resume templates

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Production Operations Support Engineer Resume Examples & Samples

Technical Skills: An advanced understanding of the Unix operating system, specializing in Linux and Solaris platforms, as well as programming languages such as PERL, Java, SQL, and shell scripting languages. Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required
Problem Determination/Resolution: Evaluates situations and effectively recommends and/or implements solutions in an accurate and timely basis using both good technical and business judgment
Flexibility: Is able to multitask, maintain composure in high-stress / high-visibility situations and change priorities as needed to accommodate a very dynamic business support model
Communications: Can engage in clear and concise communications both verbally and in writing. Effectively interacts in a cooperative and pleasant manner with colleagues
Shift Work: Is willing to work a rotating schedule that will include second shift, weekends and holidays, and alternate (Tues-Sat or Sun-Thurs) schedules as required depending upon coverage scenarios required by the global team
Project Management and Analysis: Is able to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers). Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’ / applications’ design to understand and improve the operating quality of production environments
Ideally a four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering
Exposure to (or strong interest in) Agile Methodologies
Prior working experience in financial services is preferred but not essential

GTI Gso-operations Support Resume Examples & Samples

Bachelor’s degree in Computer Science or a related discipline or equivalent work experience
Minimum of 5-7+ years experience administering various multi-Terabyte, 24x7 uptime Oracle databases as a Systems/Infra DBA
Strong experience working with Oracle versions 10gR2, 11gR1/2, 12c in a UNIX environment
Strong, proven Oracle Database Performance Diagnostic skills (at both the SQL and system levels)
Experience with features such as Oracle Real Application Clusters (RAC), ASM, Active Data Guard and Oracle Enterprise Manager (OEM)
Extensive experience with Backup and Recovery using Oracle RMAN
Programming experience in PL/SQL and UNIX Shell Scripting and/or Perl (preferably) added advantage
An extensive knowledge in Oracle OEM is a plus
Self-starter capability, ability to acquire new skills autonomously
Demonstrably solid written and verbal communication skills

Manager Operations Support Resume Examples & Samples

Accountable for the development, creation and updates of end to end operational processes for Retail Credit Cards
Partners with Product, Sales, PM & CS, Adjudication, T&O Service partners and third party Suppliers in the development of technology solutions
Ensures a high degree of client focus and quality service standards are established and maintained
Ensures operational deficiencies are identified and resolved, mitigating risk and upholding the client experience
Accountable for identifying and defining cross-functional opportunities with a focus on end to end operational efficiency & effectiveness
Centre of expertise for escalations/problem management issues identified as it relates to the Retail Credit Card portfolio
Responsible to analyze root cause and closes gaps efficiently and effectively to ensure adherence to client service commitments
Raises issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level where required
Assesses ambiguous situations and provides clarity to team and stakeholders as required
Promotes innovative or improved methods to get the work done and implements best practices
Proactively address operational or client experience gaps within processes, policies or procedures, engaging the appropriate folio owners, Stakeholders, etc
Adheres to Project Management Framework ensuring strategic goals or objectives are accomplished within approved time frames, scope, and budget
Responsible to ensure regulatory/compliance reporting requirements are met and incorporated across all work streams mitigating operational risk factors
Utilizes effective tools and resources to dive deep into identified client irritants and process efficiency/effectiveness gaps. Completes cause and effect analysis and implements / recommends sound operational/fulfillment process resolution
Ensure the appropriate due diligence is in place for testing, development etc to ensure a successful implementation of products
Collaborates with colleagues across the organization to get things done

Manager Operations Support Resume Examples & Samples

Responsible for overall team results as measured through established service quality standards (e.g.: number of Out Of Orders, Missing Documents; surveys; etc.)
Responsible for ongoing monitoring and control of day to day service quality workflow and related fulfillment/servicing activities
Takes ownership of client care and/or service partner issues and escalations as a priority; resolving at source where possible, promptly and accurately. Ensures action plans are put in place to mitigate identified process or knowledge gaps
Has operational oversight and accountability for operational risk and effectiveness in sales units under their responsibility
Acts as a "Centre of Expertise" for operational process and service support issues
Uses effective communication skills to ensure employees are well informed relative to goals, objectives and achievements
Utilizes Coaching Routines to maximize individual employee contribution and achievement of service quality standards and business objectives
Identifies and escalates systemic process, policy or procedural gaps / barriers / issues negatively impacting non-sales processing or client care
Monitors various trending and metrics reporting to ensure the focus is on the right activities that have the greatest impact on improving operational effectiveness and operational risk oversight
Proactively assesses obstacles and identifies efficiency and effectiveness opportunities to improve overall team performance
Supports National Office sales/service partners in the implementation of new processes/initiatives within the team through testing and just in time training
Ensures adherence of Operations Risk, Compliance and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk
Assists Regional Manager Operations in the management of the Business Planning process, ensuring discretionary limits and delegated authorities fall within plan
Follows established Coaching Routines and related activities to drive personal performance

GTI Gso-operations Support Resume Examples & Samples

Minimum of 5-7 years experience administering various multi-Terabyte, 24x7 uptime Sybase databases as a Systems/Infra DBA
Strong experience working with Sybase versions 12.x & 15.x, replication server on UNIX platforms
Strong experience working with MS-SQL server 2000/2006/2008
Strong, proven Sybase Database Performance Diagnostic skills (at both the SQL and system levels)

GTI Gso-operations Support Resume Examples & Samples

5 years of experience in complex, large-scale distributed environments
5 years of support experience with Oracle; experience with Microsoft SQL Server and Sybase is a plus
Understanding of security best practices
Familiarity with database monitoring tools (Tivoli, Oracle OEM, MOM preferred)
Experience with VMware is a plus
RAC installation experience is a plus
Installation of database software and related products, i.e. state monitoring (ESM), Tivoli UA, etc
Strong experience in developing and maintaining relational databases including backup/recovery procedures is required
Experience with database warehouses, clustering, replication, and disaster recovery strategies
Ability to develop strong client relationships

Customer Operations Support Services Associate Resume Examples & Samples

Reviewing, preparing, running and balancing of checks through the Remittance Processing subsystems
Preparing and reconciling daily bank deposit
Performing good order review of all cleans (checks with deposit slip)
Monitoring daily reports to ensure that all checks get deposited or returned to ensure compliance
Processing print fulfillment of correspondence for returned checks
Reading incoming mail items to determine the proper transaction types, departments and queues and preparing batches for scanning
Reviewing signature guarantees and official documents to determine good order
Thorough reading of exception items, such as Legal Transfers and Transfer Of Assets
Scanning documents on various company computer systems
Indexing documents in Global Image and perform basic good order review of images
Sorting and processing of all types of incoming mail
Research and retrieve historical records and statements by using microfiche, microfilm and other internal systems
Process print fulfillment of correspondence and mail/fax/email/print as requested
Utilize various company operating systems to research, process, update and complete requests
Requires High School education, or equivalent training
Knowledge of generally accepted office procedures
Ability to operate general office equipment including ten key, typewriter, scanner, copier and fax
Ability to multi-task in a fast paced, team environment
Solid organizational skills; ability to organize and maintain accurate, orderly files and records
Strong attention to detail; ability to accurately proofread documents,
Ability to assess a problem quickly and determine to what level it should be elevated, directing staff/customers to the correct person(s)
Will require the ability to lift, carry, and/or push/pull up to 40-50 lbs. for general department functions
Ability to maintain a professional image.

Corporate Internet Operations Support Intern Resume Examples & Samples

Coordinate customer update files; making biller contacts, tracking requests and following up on responses
Coordinate transaction change notification files received for Automated Clearing House transactions and formatting these files for off-shore processing
Assist with biller payment research and perform simple payee updates
Monitor a variety of exception reports for online bill payments, online account transfers and National Change of Address (NCOA) updates
Assist with the administrative tasks related to the process efficiency process which will include
Strong analytical and writing skills
Proficient with Microsoft Outlook and Excel

Operations Support Intermediate Analyst Resume Examples & Samples

Develops and establishes operating policies, processes, procedures and controls to promote communication and adequate information flow, and enabling management control and direction of the enterprise
Supports the SVP Global Group Manager and team with planning town hall events and logistical plans for large scale global projects
Updates policies and standard forms, subject to changes confirmed by the Global Operations team on an ad-hoc basis ensuring version control and updates are made to relevant sites
Participates in the preparation of short-term and long-range plans and budgets based upon specific operations-related organization goals and objectives
Works with Global Operations team on preparing score cards and regular monthly reporting and data manipulation to provide high quality, accurate data
Contributes towards collating information for OCC and other regulatory reviews
Implements controls and processes to enhance the accuracy of IA operational data, working closely with the IA MIS team
Deals with queries in the team email inbox in a timely manner, escalating to relevant teams where necessary
Prepares monthly approvals email ensuring relevant criteria and rationales are provided to the COO
Works with external vendors on logistics for global programmes as well as maintaining up to date lists of new additions, leavers and change of circumstances
Follows up to ensure programmes are completed by all global staff, including any mandatory for IA items
Provides as hoc information requests as deemed necessary, working closely with the global MIS team
Intermediate level experience in a related role in business, functional and operational management, minimum 5 years
Demonstrated ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
BA/BS (or equivalent) or equivalent combination of education/experience
Ability to work with a range of technology applications and a good business understanding of operational activities
A self-starter who is able to work on their own with little supervision ensuring accuracy and consistency
A proactive and 'no surprises' approach in communicating issues. This individual must be an articulate and effective communicator, both orally and in writing
A proven track record in collaborating across diverse teams as well as understanding cultural norms with the ability to adapt style as necessary

Operations Support Lead Analyst Resume Examples & Samples

3 years of AML, and or OFAC/Sanctions experience within a large financial institution, preferably a chartered bank or bank holding company
Knowledge and expertise of AML and Sanctions regulations (OFAC, UN), risks and typologies; other regional regulations applicable for the region
Experience in working in a global/regional work environment important
Experience in the design and implementation of Sanctions screening processes and controls
Experience in building and managing relationships across geographies and functional areas
Ability to recognize potential risks and take corrective steps in time
Ability to handle ambiguity and take right decisions in day to day work

Operations Support Representative Resume Examples & Samples

Sound knowledge of Trade Life Cycle, Investment Bank Operations
Strong academic qualifications would be desirable
Strong Microsoft skills: Word, Excel, PowerPoint
Strong focus on Control and Process optimizatio
Proactive and able to work on own initiative
Good communication skills with the ability to be assertive
Ability to understand regulatory requirements to ensure enforcement

Systems Operations Support Resume Examples & Samples

5 to 7 years Production Support experience
5 to 7 years of application experience or equivalent, including delivery of innovative software, and development and implementation procedures and business solutions to support a large diverse environment on a corporate wide and global scale
Relational database design knowledge, including strong SQL skills
Proficient on PeopleSoft EPM Release 9.0 and higher
Knowledge of PeopleSoft EPM Security structure workings
Experience with ETL
Experience with Oracle 10g
Experience with HP QC testing software
Essbase strongly desired
Very Good Knowledge of Microsoft tools (MS-Word, MS-Excel, Visio, etc)
Knowledge of SDLC and to effectively promote best practices in work
Ability to write Functional Requirements Document
Ability to communicate clearly and concisely, oral and written
Must be able to read and speak English fluently

O&t-operations Support Representative Resume Examples & Samples

Graduate of a bachelor's course in business preferably with accounting background. CPA is an advantage
Pro-active and flexible enough to handle multi-tasking
Has a positive work attitude with good analytical skills
Candidate should be a team player with good interpersonal and communication skills

Manager Operations Support Resume Examples & Samples

Proactively address operational or client experience gaps within processes, policies or procedures, engaging the appropriate Folio owners, Stakeholders, etc
Responsible for the identification of process and efficiency / effectiveness improvements and supports the integration / implementation of new national initiatives and activities
Stakeholder sign off or reviewer for new or changed product related policies
Works closely with key business stakeholder’s to ensure mitigation of operational risk and client reputational risk
Uses expert knowledge to resolve issues at source and/or co-ordinates quick resolution through advice and counsel of business partners as required
Uses RBC Connect for all related questions and (Simpler, Faster, Better) SFB ideas through the Operations site
Continuously improve the end-to-end procedures through review of existing processes to maximize efficiency, effectiveness and service quality
Relies on understanding of business issues when determining solutions
Recommends best solutions incorporating ‘Simpler, Faster, Better’ principles
Support Operations Integration and Field Operations documents updating and build out as required i.e. Playbook

IT Operations & Support Resume Examples & Samples

Symantec Endpoint Protection*
Symantec Backup Exec*
Symantec System Recovery*
Acronis Backup and Recovery*
Globalscape EFT (Enhanced File Transfer)
Globalscape Mail Express* (Large File Transfer)
Captaris Rightfax*
Microsoft System Center Configuration Manager (SCCM) or equivalent
Linux Server (Full Circle)
Full Circle (ERP)- application backup admin (a plus)
SCALE (WMS) - application backup admin (a plus)
Citrix Xenapp – On-demand Application Delivery (salesreps/vendors to access FC remotely)*
Volcom Retail Environment – New store rollouts and retail store equipment maintenance*
Project Management – Implementation, documentation, communicating with applicable team resources, strategic rollout plans and thorough post follow through. Examples include above (*) bullet points
Certifications or equal experience: MCSE, MCSA, MCITP, Mac OS, ITIL, CCNA, SQL, LINUX, VMWARE
Knowledge of operating systems (Windows/Linux) and applications, including installation
Knowledge of hardware and software troubleshooting and installation
Strong problem solving under various sorts of constraints and stress
After hours availability
Strong planning, communication and documentation
Understand Security of computer systems and preventative maintenance tactics
Understand backup solutions and strategies

Operations Support Coordinator Resume Examples & Samples

One (1) - two (2) years bank experience and post secondary education in a related field
Working knowledge of MS Office suite
Good communications skills (verbal and written)
Good organization skills
Good time management skills with the ability to multi-task and balance fluctuating priorities in a challenging and constantly changing environment
Good understanding of processes, policies and procedures required for providing support to the business unit
Learning Support/Training (Basic)
Process Coordination & Management (Working)
Conflict Management and Resolution (Basic)
Relationship building (Working)
Technology Understanding (Basic)
Organizational Understanding (Basic)
Resource Planning (Working)

Operations Support Representative Resume Examples & Samples

Managing assigned clients/pipelines
Guide the Client, as dedicated point of contact, on account opening documentation and handle any client concerns liaising with legal and compliance where required
Attend conference calls with clients to provide updates on the account opening status guidance for the completion of documentation as required
Complete review and due diligence of the account documentation ensuring all documents provided are in compliance with requirements per the country of account opening and in line with all legal and regulatory obligations
Manage various maintenance in the Client existing accounts
Review of daily documents and check if actioned on time, review of closures and co-ordination with Vendor & other internal team
Revert to RM/Client/Credit & various other department on Account documentation Queries/Signature verification
Updating of documentation and processing status in the inventory database as per clearly defined processes
Documentation lodgement upon completion of account opening/product set-up
Ensure that all required coding sheets for opening the accounts and all documentation are scanned timely after receipt of all required documentation
Ensure that all deferrals are approved and resolved by target dates
Liaison with the Clients Sales Management/Relationship community Building relationships , initiating change as deemed appropriate to improve cycle times/client experience
Ensuring all legal/compliance issues are appropriately escalated as and when needed
Ensure memos/processes designed by business are implemented and executed from an Operations perspective
Keep strict adherence to clean desk policy, Code of Conduct and all Citi policies
Investigate, resolve and escalate any issue to OPS management
Help O&T maintain effective partnership levels with all the functions
Establish, maintain and enhance communications with the all the business areas to ensure the achievement of business objectives in general
Help transform the business as such to make quality service delivery an integral part of the O&T culture
Work with ASU Head on key cluster/regional management initiatives that impact Morocco O&T
Raise issues to management at earliest opportunity to minimize any potential risk
Help standardize processes in country and in TCS
Strong and good understanding of Finance,
Controls, Operations & Banking in general
Minimum of 1 to 2 years of good experience in Operations or Banking
It is essential that the candidate has a proven ability to meet new challenges and assimilate information
Program and projects management skills
Experience and knowledge of O&T activities
Business process re-engineering experience will be desirable
Strong numerical and analytical skills. Skills
Ability to work in a target driven environment meeting agreed SLAs
Excellent awareness of and adherence to audit & risk controls
Strong communication/Client facing skills & interpersonal communication skills which will be required for both internal and external business partners
Working knowledge of a MS office tools (e.g. Word, Excel, Power point)
Ability to effectively influence
Proven analytical and problem solving skills
Good Knowledge of US Sanctions, Anti-Boycott, SDN and AML policies
Must be extremely organized, have great attention to detail and self-driven
Ability to prioritize and multi-task based on urgency of business needs
Must have ability to work independently, as well as in a team environment
Strong PC skills, especially MS Office
Should be resilient and tenacious in order to effectively deal with multiple stake holders, and possess the ability to develop good working relationships with various levels of management
Confident in ability to achieve objectives by working with and influencing others who are not under their direct control
Needs to have a very structured approach to managing tasks and problems
Financial services related qualifications would be advantageous (e.g. IAQ or similar)
Operations experience is desired
Business process Re-engineering experience

Operations Support Resume Examples & Samples

Initial contact for Centre process and client service issues. Co-ordinates issue management process ensuring communication to appropriate management team members
Performs daily audits on all department reports to ensure proper actions are taken by collectors as outlined in policies and procedures
Maintains functional/ technical/product/operational knowledge of Centre products and processes. Understands full impact of the end-to-end process interaction and related interdependencies
Uses good problem solving skills and analysis techniques to understand varied situations/problems
Anticipates and acts upon inquiries and implications/impact of operational /process developments, changes and/or breakdown to limit operational/credit and client reputational risk
Makes recommendations to improve/re-engineer processes/activities, through streamlining, elimination of overlaps and duplication, standardization with a focus on both client (internal/external) service, cost efficiency and ensuring Client Service Commitments are not negatively impacted
Exercises some judgment in making routine decisions, with escalations to appropriate levels
Consistently reacts and adapts to changing business environment
Fulfills complex transactions as measured through established Client Service Commitments where applicbable
Follows established Coaching Routines and related acitivity to drive high performance and enhance client experience
LI-IB1

Rohq-hrss-operations Support Intermed Analyst Resume Examples & Samples

75% Production Activity (e.g., BAU tasks, Problem Solving, Meetings, Risk/Control)
20% Customer Activity (e.g., Senior Management)
Performs tTier-2 functional support on user queries logged via Online Service Center (OSC)
Configuration and Change Management
Partners with country, regional and global HRSS groups and HR partners to support business process/policy analysis and changes to understand their business needs and translates those business needs into a set of systematic specifications for system functional design and development
Works closely with business and relevant teams to establish process and system standardization at a global or regional level with a view to facilitate process re-engineering, where appropriate
Where necessary, arranges and coordinates training, knowledge library updates and prepares launch communications for enhancements and fixes
Actively participates in various operations calls and global/regional calls with various functional teams, including during non-work/shift hours to collaborate with teams in different time zones
Provides internal training to other teams when required
Minimum 5 years of experience in application and functional analysis support
Experience in multiple-country payroll system support is a plus

Operations Support Resume Examples & Samples

Bachelor’s degree in Accounting or related field
0-4 years experience in accounting (preferably public accounting and/or experience in the financial services sector)
Knowledge of general accounting and reconciliation practices and procedures
Ability to follow established accounting guidelines and assist with planning by gathering information
Ability to design spreadsheets, create and run reports from the accounting system

Senior Operations Support Resume Examples & Samples

Review and verify more complex transactional data, providing expertise in the process and ensuring that work moves through the system to maintain standards
Minimum of 7 years experience in the specialized field
In-depth analytical skills
In-depth problem solving skills

O&t-operations Support Intermediate Analyst Resume Examples & Samples

Document current and define future go-to processes and required supporting capabilities
Lead requirement gathering for systems enhancements from key markets and region leaders and ensure globally common approach is in place
Work with key business and technology partners to convert requirements into user stories and participate in the Solution, Design, and Testing Sprints within the Rainbow framework to ensure business requirements are embedded into the technology solution
Oversee UAT, training and implementation of Rainbow requested capabilities in deployed and deploying markets
Ensure alignment with global strategic activities planned and executed outside of Rainbow
Partner with Key Stakeholders to define the Credit customer on boarding experience globally, translating into process and partnering with Technology to build the capabilities needed to achieve
Partner with Credit PMO strategic project execution and alignment with go to common strategy
Prepare executive reporting updates (O&T and Risk)
Partner in execution of strategic projects (both internal to Credit and shared with other functions)
Oversee execution on ad-hoc requests and projects that require immediate coordination or supervision

Operations Support Methodologist Client Service Processes Resume Examples & Samples

Preparation during sales process Implementation phase and/or after go live, contract re-negotiation, etc
Identify possible service gaps and /or new services offering based on client´s needs and GlobalView strategy
Provide recommendations and participate on decision whether new service is relevant to our service portfolio and will be implemented or not
Define procedures for services to ensure service excellence
Create documentation of the service desktop procedures
Ensure maintenance of template documents and procedures
Interact with different teams (Client Service, Implementation, Sales, Product and Service team) to understand the various processes, define new procedures, proposals for new opportunities and services
Active involvement in process definitions (to be delivered in consistency with already existing GlobalView & GVS defined guidelines & processes)
Recommends changes to existing processes to achieve alignment and improvement
Ensure proper enrollment of defined processes
Communicate and work in multicultural work environment
Significant process development and mapping experience in Client service environment
Client focused, awareness and commitment to Client service
Ability to meet tight timelines, committed to accuracy
Respectful of rules and processes, good organizational skills and ability to resolve problems
Good command of English language
Project experience is a plus
Willingness to work in fast growing / start up activity
Any process certification is a plus

Operations Support Resume Examples & Samples

Inquiry management
Account enrollment/termination
Commission billing and discounting
Trade adjustments and metrics
Aspiration to become a subject matter expert who can properly service the business
Ability to escalate when needed and create efficiency in the role
Prior experience in an operational risk role

Operations Support Associate Resume Examples & Samples

Bachelor's Degree in Business, Finance or related field
Knowledge of the Financial Services field
Basic understanding of Domestic/International Equity markets/ terms (FOP, DVP, Buy-in, DK)

Rohq-hrss-operations Support Intermed Analyst Resume Examples & Samples

75% Production Activity (e.g. BAU tasks, Problem Solving, Meetings, Risk/Control)
20% Customer Activity (e.g. Senior Management)
Minimum of 5 years experience in application and functional analysis support

Operations Support Associate Resume Examples & Samples

Computer savvy, including spreadsheet and database applications
Creative problem solving skills
Knowledge of Listed Derivatives products

O&t Operations Support Group Manager Resume Examples & Samples

To work closely with management in executing the Operations consolidation strategy and align product operations under one roof for both existing and new products planned to be supported by the unit
To manage and provide oversight to functions performed in the Citi Service Center in Chennai. The role will also involve on-boarding, reviewing and managing the counterparties handled by the business and operations
Requires an individual with matured thinking, excellent leadership, project management and communication skills who can independently interact and convince key constituents on the benefits of the centralized model to O&T and Business
Requires the incumbent to play an active role with Regional Operations Management in defining the strategic direction, and execute the plan in a flawless manner with limited supervision
To ensure a pristine control environment as measured by self-assessment results, internal and external audits, COB, Operational Losses, etc., Partner with country O&T to ensure robust controls on an end to end basis
Develop and grow people in and ensure high levels of employee satisfaction and motivation amidst a changing market situation
Graduate or Professional Degree
12 - 15 years of working experiences
Involving securities and funds services banking operations

Operations Support Representative Resume Examples & Samples

Role sits with the country ISG Ops Team, responsibilities to include (not limited to)
Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership, etc
Liaise with internal/external stakeholders to provide exception management reconciliation/reporting
Perform quality reviews/refresh of client reference data and our supporting processes/procedures
Participating in creation and updating of manuals, operational procedures, process maps, capacity plans for the department
Knowledge related to the processes and control functions in the processes
Knowledge & experience in data management: analysis, quality, business and technical exposure to data management is a plus
A minimum of 4-5 years of experience across any combination of data operations, preferable in investment and or corporate banking
Previous experience of data manipulation
Worked on projects and managed/participated in User Acceptance Test (UAT)
Experience of having worked with Back/Middle Office
Experience interacting closely with development teams to ensure that requirements are accurately translated into solutions and to ensure that testing approach and methods successfully verify that changes meet functional requirements
Ability to track progress, identify high impact issues, resource constraints and conflictive decisions; work with global teams to address conflicts and constraint in order to escalate issues and proposed resolution
Ability to work with the business to help refine processes and drive efficiency benefits
Strong academic qualifications would be desirable, especially in Sciences
Bilingual preferred
Ability to effectively communicate and present data and information
Innovative thinking skills enabling simple solutions for complex business needs
Ability to build strong working relationships with internal and external partners and influence peers and higher level managers without authority
Ability to understand business priorities
Strong leadership, project management skills and demonstrated track record of delivering results in a highly pressurized environment
Ability to develop and deploy functional and business strategic plans, objectives and performance metrics and create organizational alignment
Strong focus on Control and Process optimisation and documentation

Global Operations Support Process Engineer Resume Examples & Samples

Define Netcool test plans and document product transitions
Handle process improvement analysis and process implementation
Act as project liaison for LOBs and GTI Towers
Manage projects through full life cycle
Expertise with and solid understanding of system monitoring tools used in an operations environment

Senior Manager Operations Support Resume Examples & Samples

Operations Support
Partners with the Director, Program Support & Projects in the identification of current and future business requirements based on the Business strategy and goals
Responsible for defining and analysing current operational performance to identify areas of opportunity for improvement and making recommendations to senior management
Responsible for the creation, management and ongoing analysis of operational support provided to assigned business units
Partners with business line VP’s/Directors to plan and prioritize ongoing initiatives; leading cross- functional teams in the management and delivery of all operational support work
Ensures all DFC/Dealer communications are thorough, well written, documented and proceduralized
Responsible for oversight of Portals and Salesforce.com to ensure consistent delivery and management
Analysis of Operational Issues & Support to Clients (Retail & Commercial), DFC & AF&IL Staff
Provide operational support and technical expertise for issues that impact Clients, DFC and AF&IL staff
Manage requests from staff, customers and other Departments regarding changes to policies, products, programs and procedures and provide recommendations within agreed upon timelines
Proactively consult and collaborate with DFCs, AF&IL Management and other Bank Departments (Risk Management, Audit, Legal, Compliance) on all changes that may impact operations to ensure an effective strategy and implementation
Manage and support key AF&IL operational initiatives and projects ensuring all appropriate departments are represented on the project team
Identify all project deliverables, activities and dependencies; developing milestones and setting priorities
Develop implementation schedule(s) and manage project to budget
Direct and co-ordinate activities, conducting meetings and facilitating working sessions
Motivate and focus efforts of business line/functional team members without direct authority, ensuring project is moving ahead and on schedule
Communicate and document project status and strategic recommendations to internal clients, team members and senior management on a regular basis
Develop implementation strategy/communication strategy ensuring acceptance by key parties.1
5+ years business program experience
Self-reliance and pro-active approach to work
Excellent written and verbal communication skills with superb attention to detail
Highly developed problem-solving and critical decision-making skills
Ability to multi-task, prioritize workload and manage time effectively
Ability to build strong cross-funcational business relationships

IT Operations Support Resume Examples & Samples

Undergraduate Degree (BS/BA or equivalent combination of education/experience)
6+ years of relevant experience
Strong ITIL Methodology experience
Leadership with the ability to see the big picture without losing attention to detail
Ability to multi-task and persevere in a dynamic environment while maintaining a sense of urgency
Must have a proven track record of success and be a competitive, self-motivated individual

IT Operations Support Intern Resume Examples & Samples

Build, test and deploy desktop systems. (Windows and Mac)
Strong interpersonal skills and the ability to effectively interact with diverse personalities
Proven ability to work autonomously and in team settings with a positive, pro-active attitude
Ability to provide own housing and transportation in the San Francisco, CA area
Ability to work approximately 40 hours / week during regular business hours for 12 weeks beginning in May or June 2015
Programming and scripting experience a plus
Understanding of consumer driven technologies and cloud services

Trust Operations / Support Resume Examples & Samples

2-3 years of Trust securities experience in Wealth Management/Trust Operations or similar functional unit
Knowledge of accounting and/or bookkeeping practices and procedures
Experience with Microsoft Word and Excel

Asset Management Global Liquidity Administrative Assistant & Operations Support Month Mat Cover Professional Resume Examples & Samples

Clear focus on managing client assets and delivering strong risk-adjusted returns
Nearly 1,300 investment professionals providing strategies spanning the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
Leadership positions in the U.S., U.K., Continental Europe, Asia, and Japan

Retail Operations Support Supervisor Resume Examples & Samples

Ensures front end associates are aware of store promotions, policies, procedures, and programs. Ensures all front-end equipment - cash registers, front end cap management program is properly maintained -
Supervises and coordinates store receiving, stocking, customer service, accounting, and front end operations where applicable. Audits policies and procedures to ensure effectiveness of operations. Supervises associates engaged in a variety of functions, i.e. accounting, janitorial, customer service, etc. engaged in store operational support functions as applicable. -
Supervises main store customer service programs to include special orders. Follows up with customers, vendors, procurement, and distribution personnel to ensure special order merchandise are processed and received promptly and efficiently. Manages layaways and layaway payments where applicable. Ensures customer balances due are accurate and current. -
Completes layaway inventories and reconciliations. - Promotes customer satisfaction. Reviews all comments, questions, complaints and compliments received from customers and coordinates with Employee Development Manager action to be taken. -
Resolves customer complaint and provides information to customers on all types of NEX retail policies and programs in coordination with the Employee Development Manager. Coordinates all in-store aspects of the MILITARY STAR CARD program. -
Supervises sales audit and cashier cage operation, cash collection, and control where applicable. Oversees the collection of accounting data, documents, and reports from operational areas and submission to appropriate office for processing where applicable. -
Prepares statistical reports and analysis on controllable expenses, i.e. payroll, supplies, janitorial, etc. Takes action to ensure expenses are managed to budget and sales trends. -
Coordinates and manages main store maintenance and housekeeping requirements where applicable. -
Performs work under the supervision of a more senior operating manager. Assignments can range from routine store management and coordination functions to complex projects designed to provide the development and experience necessary to progress to positions of greater responsibility and independence. Work is reviewed regularly for adherence to established operating policies and programs, and results achieved through the exercise of creativity, sound judgment, and seasoned application of effective store management practices. Receives guidance and coaching as necessary to ensure operational and developmental objectives are maximized. -

WAN Operations Support Resume Examples & Samples

Bachelor or Master's degree in Information Technology or EE with course work in networking, and software development
Minimum of 3 months of experience in the following areas
Design, implementation and support of wide-area networks, firewalls, or IT systems
Cisco router platforms and IOS, Firewall Technology, Programming, working knowledge of various protocols (IP, EIGRP, BGP, OSPF, MPLS, IPSEC, Multicast and VoIP)
Applicants must have a legal right to work in the US without sponsorship
Experience working with network carriers on WAN and local access networking implementation and/or support
Cisco certifications

Operations Support Lead Analyst Resume Examples & Samples

Oversee the Investment operations function(s) of customer order processing of securities , capital market products, reconcilaition , settlement with market, countreparty confirmations , termsheet and other client documentation handling , servciing of assets post sales, fee collection and reconciliation and regulatory reporting
To handle escalations and manage reporting needs to the region/global
Risk mitigation and enhance control on the processes
To ensure prompt delivery of products and services to end clients
Has at least 8 years of relevant banking experience in operational roles
Has working knowledge on MS Excel and Word
Has a flair for figures, is meticulous, self-motivated and is able to multi-task in a high pressure environment

AAM Global Operations Support Team Internship Resume Examples & Samples

Provide daily operational support to our global customers through both manual and automated processes
Configure and update data within the global derivatives trading system (Murex)
Assist with testing and verification of information processed through software applications
Maintain procedural documentation
Assist with information gathering for projects or initiatives in the US and/or the Netherlands
Gather and report team metrics
Assist with system entitlement reviews
Successful academic record; major preferably in Finance, International Business, and/or MIS
Strong analytical or problem solving skills
Highly developed organizational skills
Proven communication skills, both orally and in writing
Proficiency with Microsoft Office products, including Word, Excel, SharePoint

Operations Support Mgr Resume Examples & Samples

Achieve/exceed sales and productivity targets – Ensure Excellence in Execution
Able to strongly develop sales skills within District Managers
Leads District Managers, inclusive of managing performance, coaching, mentoring, hiring and career development
Provides quality leadership for internal and external customers in all assigned tasks, while upholding core values at all times: Inclusive of constructive problem solving, facilitating creative improvements and inspiring others
Sets the vision for the District Managers and develops and ensures the team adheres to a plan to attain client vision and expectations
Hold District Managers accountable for delivering on client expectations
Demonstrate the ability to present and articulate business strategy thoroughly
Create an environment that will allow DSM’s and ISR’s the ability to achieve and improve sales results
Maintain basic knowledge of client product line, disease states, competitors, client news, market place and managed care accounts
Distribute/manage resources strategically for maximum sales impact while identifying areas of opportunity
Ability to mentor District Managers on consultative selling practices utilizing industry knowledge
Motivate and inspire District Managers to achieve results, with a constant focus on strong performance and quality execution
Establish strategic goals for District Managers; assist with formulation of tactics for strategy execution
Coach District Managers in the practice of selective hiring, talent management, development and succession planning
Spend appropriate amount of time on the call floor shadowing District Managers
Freely share best practices
Identify key performance indicators and assess skills of Inside Sales Representatives to meet/exceed expectations within client requirements
Act as a contributing member of the team to achieve sales objectives and performance metrics
Understand the goals, vision, strategies of the clients to maximize potential business opportunities
Requires a Bachelor’s degree in Business, Management, Science or related field
Prior inside sales or sales management experience is required
Must possess strong leadership and coaching skills
Experience working with Analytics and Metrics
Must possess proficiency/intermediate skills in Microsoft Office, Excel reporting
Must have the ability to build strong relationships with our clients and employees
Must possess excellent verbal and written communication skills
Outside sales experience is a plus

Global Service Operations SQL Server Dba-operations Support Resume Examples & Samples

Responsible for data loading, security, capacity planning and backup and recovery
On-Call pager rotation
Minimum of five years of experience with a Relational Database Administration in a production environment

Trust Operations Support Accountant Resume Examples & Samples

Associate's degree in Finance, Accounting or Business required
At least 2 years related work related experience in Finance, Investments, Banking and or Accounting required (Experience will be considered in lieu of degree)
Knowledge of accounting and bookkeeping practices and procedures
Strong analytical/math skills
Ability to work with tight deadlines
Computer skills to include the ability to work in Excel
Strong organizational, business writing, communication and interpersonal skills

Head of Business Standard & Operations Support Resume Examples & Samples

Establishment, enforcement and ownership of RBWM Operational manuals, procedures and policies to ensure full adherence to Group, legal and regulatory requirements across all RBWM distribution channel
Direct oversight of operational components across all RBWM functional areas
Develop distribution channel and Ops function relationship management to enhance efficiencies and manage risk
Business units – ensuring controls are in place, adequate and protect the business, tracking and remediation of issues. Internalareas – ensuring proper communication and providing input into process and manual changes, initiatives, and acting as the business representative for RBWM
Vendors
Standard working environment, some travel required
Proven understanding of the banking and financial services industry including competitors, market, and industry developments
Excellent working knowledge of business and operational management principles
Strong business acumen and ability to continually make trade-off decisions and build consensus
Strong ability to use research and data to develop tactical plans within the broad context of strategic plans and change them as warranted by results

Senior Coordinator Operations Support Resume Examples & Samples

Serves as primary point of contact for both internal and external inquiries and responds or escalates as appropriate
Responds to Customer Service inquiries adn Catalog requests
May enter and process customer orders
Customer service (3-6 years)

Director Gti Service Operations Support Group Resume Examples & Samples

The management of a large group of global teams
Service delivery management of SLA's and service reviews
Experience in data analytics and reporting
Understanding of Automation and proven delivery across large organizations
Experience of Financial management and planning
Understanding of organizational and process architecture and structure
Compliance with all IT and Controls policies
Continuous improvement through common processes
Driving team strategy to achieve Operational Excellence to key GTI and Firmwide functions

Cib-dcc Brazil Operations Support Services Resume Examples & Samples

Students of Business Administration, Economics, Engineering - Conclusion: Jun 2016 or later
Available from 10h00 to 16h00
Good knowledge of Excel and PowerPoint
Attentive to details and organized
Strong English and Portuguese verbal and written communication skills
Focused in controls and deadline
Previous knowledge on custody activities is a plus

Administrative Operations Support Resume Examples & Samples

Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, etc
Ability of type 50-55 wpm
Capacity to maintain confidentiality and work independently in support of the department
Prior Accounts data entry experience
Experience with Outlook, internet research and proof-reading/editing

ERP Release Management & Operations Support Lead Resume Examples & Samples

Responsible for technical planning, managing and deployment of release cycles
Manage and sequence release of SAP transport requests
Facilitates iterative release planning cycle by gaining commitments from delivery/technical teams prior to release commencement
Partners with other release stakeholders to monitor release status, identify and remediate issues, validates completion of all release activities, escalates risks and issues as required
Ensures that all release and deployment packages can be tracked uninstalled or can be backed out
Estimate technical components of new business requirements
Lead the delivery of projects like enhancements, enhancement pack upgrade, support pack upgrade etc
Create and manage SAP release management plan, test plans, user training, cutover plans and other project documentation
Diagnose and resolve application and process issues as required

Sales Operations Support Supervisor Resume Examples & Samples

Proven management skills to include solid leadership and communication skills
Prior people management experience in a deadline driven environment
Ability to use creative problem solving skills to solve business issues

Manager Operations Support Operation Rbc Montreal Resume Examples & Samples

Consistently communicates importance of RBC vision and values. Ensures employees fully understand the impact of their day to day activities relative to P&CB Strategy and CB Operations Roadmap
Leads Coaching Routines for the team and provides regular feedback to improve the client experience
Take action against all available sources of feedback to continuously improve end to end client experience

Operations Support Associate Resume Examples & Samples

2+ years experience in either a Foreign Exchange Settlement, Payment or Investigations role
Experience with SWIFT Payments
Experience with Confirming FX trades
Knowledge of Cash Account and General Ledger Reconciliation process

Operations Support Stage Resume Examples & Samples

Understand technical requirements (GR’s) as specified in the solution document
Install, commission, rack, stack, power-on HW systems and should be able to implement the application SW on the same. He should be also be able to carry out acceptance tests with the customer
Report progress of assigned activities to the Solution Architect
Work effectively in teams from other Regions ,CU & GSC resources
Proactive competence development of self in new solution areas & certification
Ensure strict SI delivery as per contracted scope with proper change management
4-5 years + experience with hands on delivery experience in specific solution areas like
Experience working with Linux Red Hat / Unix and Windows OS
Experience working with EMS in a multi-vendor environment (NSN, Ericsson, Huawei, Nagios, Solarwind , OSSRC, etc)
Experience in SNMP configuration
Experience in troubleshoot network aspects
Experience in IBM Tivoli Omnibus
Experience working with different NBI (CORBA, TL1, EAI, GLF, SNMP)
Basic understanding in Telecommunication technologies and protocols
Knowledge in programming java and shell
Knowledge in DB (oracle and Sybase)
Proactive and focus to results

Senior PTS Operations Support Engineer Resume Examples & Samples

Hands-on experience with large-scale upstream or downstream manufacturing processes, preferably with commercial or licensed products
A working familiarity with single use process systems, automation (local and distributed control systems), and sterile/aseptic processing in a cGMP environment
A detailed knowledge of the science and technology for the major unit operations associated with manufacturing operations
Experience with troubleshooting / problem solving and risk assessment / mitigation
Demonstrated experience making science based and/or data-driven recommendations for manufacturing operations
As an active participant on multiple cross-functional teams, the candidate must also demonstrate excellent written and verbal communication skills

Enterprise Operations Support Intern Resume Examples & Samples

Improved ability to plan and execute Enterprise sales engagements
Improved business relationships with customer architects, VPs, and C-level executives
Improved quality and quantity of all Deal Workshop activities, scheduling and logistics
Increased pipeline and bookings within strategic focus Enterprise accounts
Familiarity with IT strategy concepts would be an advantage
Full driving license essential

Operations Support Stage Resume Examples & Samples

Analyze Customer networks performance and propose and implement solutions for network improvements
Specify and design a technical and/or competence developing solution in co-operation with the customer
Manage teams of less experienced Solution Architect or Service Engineers in Customer Projects to ensure that they are delivered according to expectations and plans
Drive changes in the methods, processes and guidelines within the customer organization or internally. Also acts as a leader/mentor in day to day operations to provide insights for less experienced colleagues
Identify add on sales and business opportunities during the entire process in order to contribute to increased sales volumes
Follow up the delivered products and solutions on an agreed regular basis with the customer to keep informed about the life cycle evolvement of the implemented customer solution
Fault Management environment knowledge
Understanding in Telecommunication technologies and protocols

Rohq Hrss Operations Support Intermediate Analyst Resume Examples & Samples

Knowledge of Software Development Life Cycle (SDLC) in a structured global environment
Must be analytical, creative and forward thinking
Must possess superior communication skills (both verbal and written) inclusive of strong presentation skills
Effective time management, documentation and organizational skills - Must be hard working, team player and must support the concept of “fun” in the workplace

Specialist, Sales Operations / Support Resume Examples & Samples

To execute Customer Service strategy
To deliver performance levels as outlined in the adidas group standards
To deliver reliability and responsiveness to customer requests and complaints
To insert accurately customer pre-orders in the system
To call-off existing contract orders
To insert clearance orders in the system
To process and send out the order confirmations
To adjust order book according to delivery information and inform customers and sales team on delays
To collect reactively re-orders for Customers
To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up
Provide operational support for customer related functions on adiPortal. Coordinate and ensure the system is all setup prior to the trade show
To communicate cross-functional between internal interfaces

Trade Operations Support Resume Examples & Samples

12 MTH FIXED TERM CONTRACT
Other related tasks as agreed
Solid knowledge of office processes and procedures
Good PC skills (Excel, Word etc)
Good written and verbal communication skills a must
Experience is problem solving
Good team and customer focus
Can do attitude/ willing to learn and handle complex processes
Able to prioritise and organize daily tasks
Trusted to work autonomously when required
Motor Vehicle/Fleet/Rental industry background beneficial
Basic Insurance industry background beneficial
Solid administration efficiency
Lease Base experience beneficial

Operations Support Mgr Resume Examples & Samples

A minimum of 3 years of demonstrated experience with administration
An excellent reputation of partnering with other collogues and practices; including various internal practice areas
Excels in the following competencies: Strategic Agility, Managing Vision and Purpose, Integrity and Trust, Global Business Knowledge, Cross Cultural Agility and Interpersonal Savvy and Collaboration
An undergraduate degree is required, and an advanced degree is desirable

Operations Support Resume Examples & Samples

Object Oriented Programming
Web Services
Software version control experience (SVN, Clear Case)

Analyst Technology Operations Support Engineer Resume Examples & Samples

Successful completion of a Degree in computer science or related IT field preferable
Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
Skilled in MS Business Intelligence (preferred, but not essential)

Operations Support Representative Resume Examples & Samples

Ensuring all documented processes are followed correctly
Ensuring all processes/procedures are documented and updated in a timely manner
Daily monitoring of control reports to ensure no violation/breach of policy/regulation
Effectively following up with clients in a timely, professional manner
Act as a maker to perform review on received documentations complying with the relevant requirement
Review documents on existing clients to ensure they continue to meet with the latest rules/regulations on a regular basis
Provide a high level of customer service to our internal stakeholders (i.e. Business, Middle Office)
Escalating issues as appropriate
Bachelor's degree with 1+ year financial services related experience
AML/KYC experience would be advantageous
Taking ownership of allocated work and being accountable
Ability to work and adapt in an ever-changing regulatory and control environment
Strong organization skills with an excellent attention to detail and ability to focus on high quality work while under pressure
Good knowledge of MS Office Suite, including proficiency in Excel

Analyst, Operations Support Resume Examples & Samples

May be required or called upon to assist in on-the-job training of other Quota Planning or
Must be able to communicate professionally, effectively and courteously with customers
Ability to define and solve a variety of problems by collecting data, establishing facts, and

Tech, Technical Operations Support Resume Examples & Samples

Responsible to troubleshoot and resolve customer issues based on the technical support demark as instructed
Accurately identifies escalated customer issues and engages Tier 2 teams appropriately as needed
Handles customer change of service requests
Opens tickets and records/maintains necessary documentation to track ticket through resolution
Demonstrates an overall understanding of operations in order to interact with customers regarding various inquiries (technical and non- technical)
Independently recognizes and diffuses escalated customer situations while setting accurate expectations for issue resolution
Communicates with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations
Verifies network outages and escalates to appropriate fix agents to ensure timely resolution (Tier 2, field operations, etc.) with a primary emphasis on a quality first call resolution
Processes change of service requests
Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system
Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time
Manages the overall customer call queue to ensure timely response to incoming customer calls

Associate Analyst Fortigent Operations Support Resume Examples & Samples

On-Boarding
2 - 5 years of experience in the financial services industry, preferably in operations
Past exposure to account opening, advisor transitions and/or data conversions is preferred
Strong customer focus, excellent verbal and written communication skills, a strong work ethic, and extremely organized
Interest in being involved in projects in a singular or team environment

Analyst Fortigent Operations Support Resume Examples & Samples

3 - 7 years of experience in the financial services industry, preferably in operations
Proficiency in Microsoft Office products, specifically Excel and Word
Ability to handle multiple projects, software and tasks at any given time with minimal supervision

Lead Ops Specialist Fortigent Operations Support Resume Examples & Samples

3 - 5 years of experience in the financial services industry, preferably in operations or client service
Strong customer focus, excellent verbal and written communication skills, and a strong work ethic
Ability to set priorities and monitor own workload to meet aggressive deadlines

Rohq Hrss Operations Support Intermediate Analyst Resume Examples & Samples

60% Production Activity (e.g. BAU Task, Problem Solving, Meetings, Risk/Control)
20% Customer Activity (e.g. senior management)
5% Re-Engineering (with participation in execution)
15% Supervisory (eg Coaching, Functional-Technical System Consultant, etc.)
Communicates finding / resolution / user education appropriately within established service level
Knowledgeable in MS Office Suite (Word, Excel, Power Point) and MS Project

Operations Support Representative Resume Examples & Samples

Knowledge of recon systems including TLM will be an advantage
Must use knowledge to resolve difficult reconciliation issues
Must have the ability multitask by taking on extra ad hoc tasks without letting the day-to-day tasks suffer
Computer literate and good typing skills
Citi cert in financial services, while not fully necessary would be advantageous
Adaptability
Self motivated/results oriented
Project management - not fully necessary but would be advantageous
Displays confidence in dealing with customers and colleagues
Maintains a control focus at all times
Must have good time management skills
Ability to quickly adapt to changing dynamic environments
Should be flexible with work shifts and be ready to work in difference shifts with short notice

Operations Support, Louisville Resume Examples & Samples

Build Humana’s brand image with employers, members, brokers, consultants, physicians, hospitals, regulators and legislators by providing effective and efficient service
Excellant Communication Skills
Associate’s or Bachelor’s Degree in Business, Finance or related
Previous Call Center Experience

Corporate Operations Support Resume Examples & Samples

1-2 years general office or Customer Service experience or college equivalent
Knowledge of Microsoft Word, Excel, Outlook
Must be very flexible with time during Sample Seasons
Must have strong organizational skills
Work well in a fast-paced environment

MYS Ctsm Pg-operations Support Lead Analyst Resume Examples & Samples

Risk & Controls Governance
Understanding of Citi’s internal risk & controls policies and processes and the ability to quickly identify areas of weakness
Experience of an operations environment and awareness of the related risks a must
Reference data/ TTS Account services and products would be an advantage
Ability to proficiently use MS Office products, particularly Excel and powerpoint

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

Prior knowledge of HR/Payroll or Shared Services operations (on-boarding, off-boarding, employee lifecycle and data management) will be a strong advantage
Education: University degree
Qualifications in at least one process improvement methodology Lean or Six Sigma is preferred
Flexibility and resilience are necessary to work and deal with ambiguity and organizational complexity
Strong stakeholder management, interpersonal and negotiation skills
Inspire excellence – be the standard
Be accountable – own the outcome
Be unselfish – empower others
Eward results – promote meritocracy
Collaborate – be a team
Leadership – it begins with you

Operations Support Resume Examples & Samples

Compiles, reviews, and updates assigned department spreadsheets, reports, portal sites and other relevant documentation
Provides support and service to department such as answering and routing calls, keying data, and other administrative duties as needed
Perform other job related duties or special projects as assigned
Effective verbal and written communication skills with the ability to convey a positive attitude and maintain high levels of confidentiality, professionalism and patience while interacting with customers and internal team members
Strong data entry skills with proficiency with Microsoft Office (Excel, Outlook, Word) and the ability to quickly learn to navigate banking software applications and systems
Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment
Flexible, highly motivated team player who learns new information and adapts to new situations quickly
Customer service orientation with effective analytical and problem solving skills
1-3 years administrative support or banking experience; or an equivalent amount of directly related education preferred

Operations Support Associate Resume Examples & Samples

100% Production Activity (e.g. BAU Tasks, Meetings, Risk/Control)
Closing pending Pre-employment cases for audit compliance
Work towards common goals with team members to bring value to HRSS by delivering excellent service to our customers and fostering a positive workplace for our employees
Excellent Customer Service Skills, Strong Time Management
Communication Skills (written and verbal)
Ability to multitask and maintain composure in a high- nagement Skills
Effective volume environment Ability to work with people at all levels and variety of personality types

Operations Support Resume Examples & Samples

Highly proficient in data entry
Working Knowledge of MS Access Database
Able to multitask and work with a large volume of documents

Trade Operations Support Resume Examples & Samples

Generates leads via field input, trade show attendees, industry lists and publications, resulting in wider client segment outreach for the field reps, and broader WSI client database
Supports quote/ project coordinator team by handling overflow of quotes and customer inquiries
Assists with CRM database via Salesforce, including but not limited to: de-duplication, running territory reports for monthly forecasting, and partnering with WSI Business to Business team to ensure cross functional mining
Supports new company initiatives, builds strong inter-company relationships with other key influencers (product development, merchants, etc)
Works with Inside and Outside Sales teams to collect change requests to the Trade/ Contract business, and keeps a force-rank list of initiatives
Create and maintains inner-company Trade event and field schedule calendar
Coordinates bi-weekly Trade/Contract sales call and attendance. Communicates and oversees agenda call agenda
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong organizational skills with good attention to detail
Prior experience in business to business sales preferred
Strong verbal and written communication skills with demonstrated ability to communicate effectively with a variety of internal and external customers/clients/business partners
Minimum 2 year Associates Degree preferred

Operations Support Resume Examples & Samples

Prior experience in drafting and reviewing equity derivative documentation
Knowledge of financial services industry or legal background
High attention to detail

Analyst Operations Support Resume Examples & Samples

Community Development is charged with executing and monitoring the HBUS compliance program for the Community Reinvestment Act. It comprises several groups including Regulatory Reporting Community Development Production and CRA outreach and incorporates finance, operations and credit support. The group monitors CRA-eligible activity in a range of other business units as well as generates loans and equity and manages a portfolio. The group manages CRA initiatives for HBUS, a 250 branch US$150 bn large retail bank with branches in eleven states. Overall the group takes the lead in identifying credit needs in low to moderate income areas within the Bank’s footprint and demonstrates responsiveness to community needs
The business generally makes loans and investments to Community Development Financial Institutions (CDFIs) and Community Development Corporations (CDCs) and national intermediaries that meet CRA requirements through affordable housing development, economic development and other activities and services targeted to low to moderate income individuals or communities. This activity is crucial to the Company to comply with CRA provisions and maintain an outstanding rating in community development activities in geographies serviced by the Company
Bachelor’s degree in business, finance, accounting, related field or equivalent experience preferred
Two years of related experience preferred
Advanced analytical skills and ability to apply and explain complex concepts-Strong planning, organizational, and time management skills; adeptness at managing multiple projects involving multiple stakeholders
Ability to engage and collaborate with internal and external stakeholders to communicate issues, leverage insights and share expertise to influence CRA decisions
Expert or near expert proficiency with CRA Wiz specific to CRA analysis and reporting
High proficiency in Microsoft Excel, Word, and PowerPoint
High proficiency with Microsoft Access and the ability to write databases
Familiarity with VBA
Proficiency with Project Management
Familiarity with systems and technology needs associated with CRA

Business Operations Support Consultant Resume Examples & Samples

Management of Buy To Pay system
Termination of all assets
Back PPSR support
Management of all payments to Fuel Suppliers
Action all Fee Reversal requests within SLA
Assisting AU Controllership (Trade Creditors, Trade Debtors, Operating Lease Suspense Accounts, Billback & Posting Error Report) within SLA
Compile monthly Business Operations metrics
Back up Merchants Support & Allocations & Payment Commercial daily deals
Profit share and Rebates
Finance transfers & queries (GST & FBT)
Some ADHOC responsibilities
Back up for Accounts Payables and Receivables
No formal qualifications required
Background in Payables or Administration
Proficient in all Microsoft products
Analytical & problem solving skills
Finance/Motor/Transport Industry and/or Vehicle Leasing knowledge/experience preferred
Must consistently meet and display all GE values
Ability to build internal and external relationships
Self-starter, a quick learner and open minded,
Customer Focus & a Decision Maker
Achievement Focused

Operations Support System Analyst Supervisor Resume Examples & Samples

Bachelor’s degree in Business or related field or equivalent experience. Up to 2 years management experience
Strong demonstrated leadership skills
Excellent communication skills, including verbal, written and presentation skills
Ability to interact effectively with senior management. Excellent problem solving and analytical skills

Operations Support Lead Analyst Resume Examples & Samples

Regulatory concepts and other key areas of risk within the operations and data environments
Proven success in leading a team
A business related degree would be advantageous however, less relevant than extensive ‘in situ’ experience

Manager, Fortigent Operations Support Resume Examples & Samples

Prior experience in direct management of a team is required
5+ years of experience in the financial services industry, preferably in wealth management/advisory operations or client service
Experience with ZenDesk is advantageous
Ability to set priorities, monitor own workload to meet aggressive deadlines

Associate Operations Support Resume Examples & Samples

Provide L1/L2 support for field technician’s handheld and/or smartphone devices that is used for dispatch, completion and activation of customer’s orders
Follow up with customers for their installation request, validate order information, modify requests
Handle installation related high escalated cases and work with internal and external business partners to address customer issues
Follow up on all escalated cases to ensure completion of installations
Coordinate installation and repair workload with 3rd party vendors
Provide additional information and support for installers on an in-bound queue
Provide new installation dates for customers in real-time
Organize and report personal work load daily
Maintain or exceed high service levels of customer service and installer support
Identify and report on installation non-conformance
Identify and provide possible resolution of potential installation “road-blocks”
Processing Mass Market orders for BellTV Commercial
Process Return Merchandise Authorization (RMA) tickets for defective equipment
Order processing on ProductZone website
Follow up on logistics with ATS
Tracking and updating of installation orders daily across all national vendors
Process receiver shipments for vendors
Perform hit requests in CSG
Handle escalations for BBM representatives and vendors
Provide support to the Bell Satellite TV Partner Performance Resource Associates and Manager
Candidate must be bilingual (English & French)
Experienced in handling irate customers and customer escalations
Proven ability to multi-task
Ability to thrive in a fast-paced environment and work well under pressure
Strong problem solving and decision making skills
Flexibility and adaptability to an evolving position
Shift and schedule flexibility
Ability to work well as member of a team
Minimum of high school diploma or equivalent
Proficient in Microsoft Office, Excel, PowerPoint, Access and Word
Working knowledge of Order Max, Order Max Channels, CSG/MultiVu, CWT, Product Zone
Sound knowledge of Bell TV products and services
FWFM knowledge

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

75% Production Activity (e.g., Task/responsibilities, Meetings, Risk/Control)
20% Customer Activity (e.g., general)
Able to plan and manage own time
Client-focused for exemplary customer service

Operations Support Assistant Resume Examples & Samples

Process in-house cash application
Industry experience in retail or wholesale extremely helpful
Customer Service, Accounts Receivable and phone experience preferred
1-2 years general office experience
Good communication skills - written and verbal
One+ years data entry experience
Pleasant phone voice
Good understanding of computer systems
Sense of urgency and abilty to work under pressure
Word/Excel experience preferred

Head of Central Operations Support Svcs Resume Examples & Samples

Drives large-scale key process improvement strategies for the Bancorp
Direct Leadership responsibility of Central ops Support Services including project managers and process improvement resources
Provides senior leadership for the identification and execution of Process Improvement/Quality
Bachelor's degree required, Degree in Business Management, Finance and/or MBA preferred
Ten plus years of increasing responsibility in banking
Ten plus years of management experience
Strong analytical and problem-solving skills are required
Excellent verbal, written, presentation, people, and diplomacy skills are required
Innovative thinker that can drive change throughout the organization
Leadership skills, initiative, a detail orientation, strong analytical skills, and decision-making
Position requires an in-depth knowledge of Central Operations, policies and procedures,

Operations Support Representative / Analyst Resume Examples & Samples

Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership etc
Assisting with the development of a remediation Strategy to cover Regulatory requirements and general business requirements relating to reference data
Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system/platform changes
Experience in Reference Data Management (not essential but useful)
Experience in Data Analysis (not essential but useful)
Previous experience in project management and working with senior management (not essential but useful)
Familiarity with external products and services that add value to client and operation reference data management (not essential but useful)
Ability to manage time appropriately and is organized
Flexibility
Comfortable working with large quantities of data
Comfortable working independently in a dynamic and challenging environment
Able to prioritize work and manage time

Clinical Operations Support Resume Examples & Samples

A graduate of an approved school for practical nursing
Has current licensure /registration in the state in which they are working
Must have strong organizational skills
At least 1 year of administrative or related experience in a professional environment
Ability to build strong working relationships, internally and externally
Demonstrated high-quality customer service skills, preferably in healthcare or high-end service business
Strong attention to detail; ability to manage many details related to data entry, scheduling, follow-up requests and file maintenance
Previous private duty or home health experience preferred

Operations Support Associate Resume Examples & Samples

Validate and book Supplier invoices - related to Maintenance, Accident repair and Short Term rental transactions
Create short Term rental reservation
Open accident declarations and communicate with relevant Insurance Brokers
Process damage claims at the end of the leasing contracts
Create reimbursement claims for insurance agencies & invoices for customers
Follow-up with insurance agencies with regards to overdue payments
Follow-up repair downtime with body shops
Process damage repair quotes for approval towards body shops
Process request from brokers or insurance companies with relation to a damage incident
Apply daily cash received against open receivables
Experience of working in a customer focused environment with the ability to demonstrate excellent customer service skills and show empathy for a customer’s situation
Ability to demonstrate good relationships with insurers, brokers, experts and repairers
Demonstrable experience of working in a busy office environment with excellent time management skills, organisation skills, the ability to prioritise work, meet deadlines, work calmly under pressure and have persistent application to the tasks in hand
Excellent Communication Skills in either Dutch, French or English
The ability to work as part of team and make a positive contribution
Ability to take accountability and work on own initiative without supervision
Ability to demonstrate a problem solving approach
Demonstrable commitment to confidentiality
A flexible approach to work to meet the needs of the business and the role
Excellent administration skills
A friendly, positive, enthusiastic and professional character
Demonstrable commitment to goals, objectives and vision of the organization
Good knowledge of Ms Office (Excel, Word)

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

Qualifications in at least one process improvement methodology
Lean or Six Sigma is preferred
Reward results – promote meritocracy

Operations Support Intermed Analyst Resume Examples & Samples

The candidate will be expected to serve as an Investigation Specialist providing advice and input to Analysts and Seniors Analysts in matters of case investigation procedures and Citi policies
Perform 2nd level case authorisation
This involves review and validation of all conclusions and recommendations submitted by Level 1 Analysts/Reviewers
Escalate suspicious or potential unusual client activities/cases to Team Leads or directly to Country AMLCO
Meet Productivity and quality (rejects/QA) targets set
Responsible for managing a team of Analysts and/or Senior Analysts identifying potential gaps/risks in transactions analysis/review
Provide training and mentoring to analysts/Senior Analysts on investigation techniques, internal systems, products and money laundering policies and regulations
Prepare capacity/productivity plan to assist Team Leads in managing capacity and volumes
Assist Team Leads in maintaining Analysts Key Performance Indicators and identifying Analysts’ training needs and areas of improvement
Adhere to all Citi Policies and confidentiality standards
Assist Team Leads in preparation of governance calls with Stakeholders
Participate in global/regional projects/workstreams
Participate peer reviews on investigations to ensure appropriate dispositions have been recommended by analyst
Support implementation of new products
University degree / diploma in any discipline
Preferrably 4-5 years experience in banking operations, compliance & audit background
In addition to English, Bahasa Malaysia or Chinese Language, fluent written and spoken skills in other Asian language will be an added advantage

Operations Support Representative Resume Examples & Samples

Support Pre-market events and Post Market Close events
Work hands on with tight deadlines
Gain thorough industry knowledge quickly and effectively & interact with other operating units
Provide SIT, UAT testing with strategic technology rollouts
Expected to work staggered shifts to support pre-market, market close, regulatory reporting and other events pertained to EMEA and NAM operations
Partner with global coders in other regions to resolve issues
Understand global procedures to support other markets during off hours

Sales Operations Support Supervisor Resume Examples & Samples

Skills to include solid leadership and the ability to communicate effectively with all levels of management
Prior people management experience in deadline driven environment preferred
Ability to use creative problem solving techniques to solve business issues
Strong PC skills (MS Office)

Operations Support Intermed Analyst Resume Examples & Samples

Service-oriented
Has good control perspective
Has experiance in cash / teller at least for 3 years

Operations Support Representative Resume Examples & Samples

Primary internal contact for Sales Representatives within a designated Region. Responsible for execution of process to create transaction documents, coordinating among internal departments, and providing and resolving information discrepancies
Responsible for transaction approvals within SalesForce.com. Draft, prepare, monitor and modify transaction approvals as directed by a Sales Representative
Coordinate communications between Sales, Management, Accounting, Credit, Legal and other functions in order to ensure accurate and timely transaction approvals
Provide monthly volume statistics as required by Sales; and participate in both internal and external presentations, meetings and conferences for sales/marketing purposes and for training
Maintain ongoing client relationship internally in closing lease transactions
Educate, train and support clients in the use of Winthrop’s client online reporting tool (TRACtion)
Four-year college degree or equivalent work experience
5+ years business related experience with a minimum of 2 years in leasing operations
Solid customer service skills; good conflict/resolution skills
Proven ability to build and maintain strong business relationships
Ability to make sound, responsible decisions in a timely manner; dependable
Comfortable working under pressure in an energetic, fast-moving environment
Strong PC and technical skills
Demonstrated problem solving and troubleshooting skills
Four-year college degree in Business (Finance, Accounting, Marketing)
Basic knowledge of processes and procedures carried out by multiple departments within WRC
Held Client Services Specialist role, level II or III

Operations Support Resume Examples & Samples

Define and Issue Guidelines for Dimensioning and Capacity Planning – IN/VAS in consultation with Technical Solutions
Lead the team in delivering IN/VAS Network Operations and Design review services
Monitoring of Network Performance to remain within set KPI’s and Utilization
Give technical support to Sales, Marketing, Project managers, O&M and the Customer
Participate in customer projects, handling scope, risks, changes and Customer expectations
Responsible for SLA adherence with interface departments and customer
Adapt to new technologies
To Manage and control operational resources and costs
Customer Satisfaction & CSI Score
KPI monitoring and sign off for Reward/Penalty
1Process responsibilities
Successful track record and strong background in large-scale IN network operational organizations
Ability to work in a matrix organization with a split between line and functional responsibility
Ability to adapt to the local cultural requirements, and able to function in India
2Majordecisions
Maintain effective technical support staff for IN and VAS
Manage all the activities with allocated resources (man &machine) with the
2Human Skills
Consultative skills
Cooperation
Diversity awareness
Drive change
Interpersonal communication
Marketing skills
Presentation skills (oral and written)
Share knowledge
3Business Skills
Ericsson knowledge
Financial understanding
Use of IS/IT
4Professional Skills
Network architecture
Signaling Protocols
Traffic Dimensioning and Performance for IN/VAS
Performance & Characteristics
End-to-End Performance Audit & Optimization

Operations Support Representative Resume Examples & Samples

Responsible to follow all company and departmental policies and procedures
Manage, update and action account processing for various administrative processes including but not limited to, CCS, outsource management, legal, payment exception, channel strategies
Answering inquiries from customers, vendors or business partners
May be required to liaison between CitiFinancial and nationwide Debt Management Agencies, trustees in bankruptcy and legal offices
Resolves complex activities under limited supervision
Ability to complete projects
Reconciles historical accounts and performs reapplication/re-amortization functions
Supports an expansive array of products/services
Demonstrates technical/administrative expertise
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined
Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function
High School Diploma (or equivalent)
1 - 2 years directly related experience in Collections or Customer Service administrative functions
Strong working knowledge of MS products (Excel, Word and Access)
Excellent analytical and decision-making skills
Bilingual (English/French) preferred

Cyber Ark Operations Support Resume Examples & Samples

Analysis of problems in design, configuration, data flow, data state within a highly complex multi product provisioning system based on a Weblogic platform
Assist with or lead efforts to build new application infrastructure coordinating efforts across teams as needed while tracking and reporting progress
Provide after hours support for code deployments, changes and general support
Proactively evaluate performance testing & implementing tuning recommendations
Create and/or manage custom scripts to perform basic system functions such as log rotation
Evaluate and recommend changes to platform monitoring including tools, techniques and specific elements
Work closely with Vendors to evaluate & track bug fixes and service packs evaluating both benefit and risk
Participate in a variety of meetings and status calls including projects, troubleshooting & testing
Serve as a highly available point of escalation on a 7x24 basis
Adhering to SLAs
ITIL Processes awareness and adhering to
Mentoring / Training Team Members
Handling tickets / requests
Troubleshooting technical issues
Defining processes and ensuring that the processes are adhered to
Oversees and is responsible for successful completion of Installation, configuration and migration
Ensure maximum uptime according to the SLA
Understanding of Multi-geo support environment
Responsible for building / maintaining a test environment
Responsible for strategizing a backup plan and test plan for failure scenario
Improves and maintains customer and employee satisfaction
Monitoring and maintaining SLA requirements by the team members
At least 5 years experience in Cyber Ark suite of applications
Communication skills in English
Looking for someone that is comfortable to interact with other competency internally supporting the account and other IBM colleagues in Africa
Experience with the Cyber Ark suite of applications - Minimum Skills Required and Experience Required on Cyber Ark

100

Operations Support Program Mgmt Resume Examples & Samples

3 Responsibilities. 2
4 Authorities. 3
5 Main Activities and Services Elements. 3
6 Interfaces. 4
7 Requirements. 4
1 Competence Requirements. 4
2 Certification. 5
1Purpose
2Role & Position
2 Technicians are belonged to the OPS-PG Mgmt team
2 Experienced Technicians have to manage his/her own responsibilities, activities & performance and support Assessed technician. He/She will report Team Leader his/her individual progress, issues if any in order to conclude required tasks on time with adequate efforts
5Main Activities and Services Elements
7Requirements
1Competence Requirements

101

Team Leader, Maintenance Operations Support Resume Examples & Samples

Responsible for the development of a production work team including, but not limited to – establishing work expectations, monitoring individual performance, providing ongoing feedback, facilitating on-the-job training, coaching performance issues, resolving conflict, reinforcing positive behavior, effectively collaborating with other functional areas (i.e. engineering, quality, purchasing) and driving the Kohler core competencies among all team members. Span of control typically 30 – 50 production team associates
Accountable for the overall safety and the coaching of the work team to self-monitor safety. Conduct effective safety meetings. Lead safety analysis, thoroughly understand the proper usage of equipment within the work teams, and coordinate accident analysis and safety audits. Understand the implications of legislation such as OSHA and EPA regulations, as well as Kohler Co. safety policies and procedures
Coordinate the overall quality of the work team and demonstrate an understanding of quality standards including ISO and Quality systems. Lead the work team to effectively monitor and track quality of product. Drive continual process and quality improvement by coordinating cross-functional areas to manager manufacturing capability with customer requirements
Drive continuous improvement by identifying process improvement opportunities and achieving annual decreases in operating cost as a result of improvement processes. Responsible for participating in 17-20 continuous improvement events while being the leader for at least 7 of those evens. Such tools could include 5S, 6 Sigma, Business Process Redesign, Set-up and 3-P. Six Sigma Green Belt Certification is required within the first year of taking the position
Foster a collaborative work environment by leading in problem-solving within the team and across functional areas – examples would include engaging the work team in discussions about new equipment with Engineering and Maintenance; or establishing a joint problem-solving team between Operator, Team Leader and Maintenance when determining whether to run, fix or shut down a process due to problems with a machine
Develop weekly work schedules as well as oversee the work team as they develop and execute the daily schedules. In addition, provide guidance and tools for the work team to manage scheduled time off such as vacations. Coach team on the basics of on-time deliveries and customer satisfaction
Oversee the production maintenance work orders and scheduling maintained by the production work team
Oversee the production work team’s process for monitoring, recording and auditing hazardous waste
Fully understand and interpret the labor contract as well as processes and policies affecting personnel administration
Prepare reports, work on special projects and perform other duties as assigned by supervision
Attend ongoing Team Leader certification courses when required
A minimum of a Associates degree required
A minimum of 1 year of manufacturing experience required
Successful completion of Kohler Co. Foreman Advancement Program or similar required
Demonstrated Communication and Leadership Skills required
Green Belt Certification in 6 Sigma required during first year

102

Operations Support Resume Examples & Samples

3-5 yrs hands on testing experience(test case design and execution) in telecom order management and activation systems. Telcordia Conceptwave experience preferable. Strong domain knowledge and testing methodologies
3-5 yrs hands on testing experience (test case design and execution) in BSS SAP-CRM systems for telecom operators. Strong domain knowledge and testing methodologies
3-5 yrs hands on testing experience (test case design and execution) in telecom BSS mediation systems. Strong domain knowledge and testing methodologies
3-5 yrs hands on testing experience (test case design and execution) including automation, preferably for 1-2 years in telecom domain. Strong domain knowledge and testing methodologies

103

Fro-full Suite Operations Support Resume Examples & Samples

Day-to-Day Responsibilities
Track, monitor and escalate pending issues
Individual Contributor (IC)/Managerial
Education: BE
Experience: 5 to 8 years
Worked in technical support functions
Good SQL skills
Worked in Financial Services
Knowledge of any General Ledger or related business process

104

Operations Support Intermediate Analyst Resume Examples & Samples

Capital markets Sales
Settlement Ops
Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements; overall this includes
Proven self-starter with the ability to work independently while supporting the overall goals
Of the team

105

Spec, BC Operations Support Resume Examples & Samples

Enters drop bury from information submitted by the Field Groups
Ability to look at and work on Computer for an extended period of time
Ability to effectively use telephone for communication

106

Consumer Loan Operations Support Resume Examples & Samples

Adding, updating, deleting (archiving) procedures for Sales, Processing Operations, Underwriting, Closing Operations, Compliance
Identifying internal/external impacts, partner with business and IT, documenting procedures, hosting meetings, obtaining appropriate sign-offs/approvals
Preparing weekly communication content for Retail, CD and Home Equity
Preparing Announcements in concert with Project delivery
Providing P&P inquiry assistance
Publishing Disaster Notifications and announcements
Maintaining P&P team and Guide related content SharePoint web sites, including access control and Communication Request workflow
Recertifying procedure topics and SharePoint content annually
Maintaining P&P Style Guide and applying style standards to Guide topics
Maintaining P&P internal operating procedures including recertification thereof
Creating reports and delivering project status to management as requested
5-7 years Residential Mortgage Lending experience working in a variety of positions in Production, Operations or a staff support roll is required
Previous experience writing policies and procedures preferred
Project management experience helpful
Must be able to work independently with little supervision
Information Mapping experience preferred

107

Trade & Operations Support Resume Examples & Samples

Minimally a Diploma in Finance and/or Accounting
Minimally 2 years of experience handling Letters of Credit
Experience in Trading or Banking envinronment is a MUST HAVE
Ability to communicate in both English and Mandarin to liaise with counterparts in China
An outspoken and meticulous person
Matured and stable disposition

108

Associate Operations Support Resume Examples & Samples

Acts as a Work Flow Lead to ensure efficient and value add delivery for all key team responsibilities including
Entry and exit point for all Client Licensing requests; manage team mailboxes, manage documentation process, distribute cases to Analysts after reviewing the requests / forms for quality and accuracy within the established internal Service Level Agreements
Handle all Level 1 requests including; basic client inquiries, general program questions, assign BIDs, name / contact changes, profile updates etc
Maintain up to date and operational communication channels including team mailboxes, distribution lists for Business Continuity, granting access to shared drives, File Share, SharePoint, etc
Looks to identify process improvement opportunities around managing of the Licensing mailboxes, document retention, quality of input coming to Licensing, etc
As needed, consults and participates in operational and reporting activities
Supports ongoing initiatives / special projects within Licensing such as, Annual Programs, Billing, etc
Works in collaboration with Licensing Team to handle / complete special requests and cases within the established Service Level Agreements
Assists in building awareness and educating Client / Internal Stakeholders of Licensing policies, procedures and processes
Microsoft Office Suite products (Outlook, Excel, Word, PowerPoint)
Ability to work in electronic databases and other data-heavy tools
Proven knowledge and experience in data-driven, client-focused industry

109

Systems Operations Support Resume Examples & Samples

Creates detailed diagrams of connections based upon designs created by senior engineering staff
Configures, tests and implements connections and records circuit information in a timely and efficient manner
Troubleshoots and debugs connections, reporting findings to peers, customers, vendors and internal users
Analyzes requested changes and performs maintenance to existing connection-related hardware
Associate or Bachelor degree
Working knowledge of Excel, Visio, CCDA or CCNA

110

Eyk-operations Support Resume Examples & Samples

Demonstrated success in building internal and external relationships across levels and functions
Ability to work both independently and within teams, leading and motivating virtual, broad-based teams
Ability to coordinate multiple projects and initiatives at one time
Excellent communication skills-oral and written
Strong technical skills (i.e. Microsoft office )
Ability to quickly gain knowledge of the services offered by business areas of responsibility, understand how those services are delivered to clients, and what role specialists play in delivering those services
Understand the role and operations of other major services that intersect and integrate with the business areas
Deep understanding of the functional team
Ability to work effectively with a virtual team spanning multiple countries/cultures
Ability to cultivate strong working relationships with senior leadership
Coordinate and provide work direction and guidance to other Operation’s team members across locations
Works with little direction or oversight. Responsible for providing ongoing status/ management reports to leadership

111

Operations Support Resume Examples & Samples

Bachelor's degree, preferably in Banking
More than 10 years of experience in FI and KYC/client onboarding area
Detailed and analytical
Good communication skills, both spoken and written
Process and Project Management experience will be added advantage

112

Operations Support Resume Examples & Samples

Manage day to day Maintenance of all PC/MPBN system
Scheduling and reviewing all planned work (change Request) across the Network
Coordinate with TSG(Technical support group) for efficient implementation of service request and complaint handling
Coordinate with GSDC (BO, FO, CM) ,D&P and MSIP(National team interfacing customer central office) for effective O&M operations and effective functioning of network
Maintain effective technical support staff for PC/MPBN
PC/MPBN Networks
IP Networks
Basic knowledge of Packet Switching
Huawei Router/Switch/Firewall & PC nodes

113

Team Leader Enterprise Operations & Support Resume Examples & Samples

Provide effective and inspiring day-to-day leadership presence to regional Production Support team
Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service
Minimum 3-5 years in a Team Leader or equal level management role. Ideally in a IT or Market Data Support environment
Proven management of production service teams, leadership strategically focused, delegation, supervision and associated human resource skills
Passion for troubleshooting, critical thinking, and teamwork
World-class written and verbal communication skills
Strong multi-tasking skills and the ability to maintain a professional demeanor when handling complex issues
Knowledge of network infrastructure and experience in Market Data Distribution platforms
Good time and task management - as an individual and for the team

114

Industry & Enterprise Sales Operations Support Resume Examples & Samples

Ability to work both in a team environment and independently
Ability to work cross-functionally and with multiple stakeholders
Broad understanding of GTS business and the linkages between different functional teams
Drive to learn and take on challenging tasks, the ability to prioritise, negotiate and perform well under high pressure in occasional circumstances

115

Operations Support Assistant Resume Examples & Samples

1-3 years experience in Banking Operation, Operational process management
Prior work experience in a related job that would provide a good understanding of activities, policies, procedures and concepts of the work area
Should have good comprehension skills
Should be able to make sound decisions based on information on hand

116

Operations Support Assistant Resume Examples & Samples

To research and accurately resolve investigation cases within designated timeframes
Financial/Budgetary
Responsible for accurate and timely processing of any financial transactions applicable to the specific investigation case
3-5 years experience in Banking operations
Operational process management

117

Operations Analyst Centralized Operations Support Resume Examples & Samples

Demonstrated ability to build and sustain relationships, manage multiple priorities, engage employees and lead change
Flexibility to work extended hours during heavy workload periods
Loan processing experience
Experience in role specific function

118

Analyst Technology Operations Support Resume Examples & Samples

3+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
Strong skills in Microsoft Excel
Skilled in writing SQL queries for data extraction and analysis

119

Gf-operations Support Intermediate Analyst Resume Examples & Samples

Contributes to and implements operating policies consistent with policies and objectives and ensures their adequate execution for locations in APAC and Japan
Supports the Operations Group Manager – APAC and Japan in the regular and systematic evaluation of overall operations in the region
Lead projects to design and create new tools to automate Internal Audit processes
Support Internal Audit’s global initiatives
Directs and owns the premises and logistics of the IA organization to ensure effective and smooth activities are established and maintained around the world
Directs and leads on-boarding and off-boarding of new joiners, internal staff transfers, consultants and contractors, working with HR, line managers and local support staff
Provides as hoc information requests as deem
Experience in creating online tools or automation
Strong knowledge of Microsoft application
BA/BS or equivalent or equivalent combination of education/experience
Awareness of technology applications and a good business understanding of operational activities
Good leadership skills with a proven track record in collaborating across diverse teams and making a positive impact on the organization

120

Operations Support Resume Examples & Samples

Interface with pre-sales team
Interface with delivery managers for day to day operational activities
Debugging dropped packets, whether at the network, NIC, OS, or application layers
Troubleshooting kernel panics and system hangs
Directing support for our continuously active servers, lines, and low-latency network during the India daytime hours
Taking a role in researching, testing, recommending, implementing, and maintaining cutting- edge, ultra low-latency systems and network technologies
Participating in an on-call rotation
Conduct tools trainings and presentations
RHEL installation, LVM extend, RAID

121

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

60% production activity (e.g. “business as usual” (BAU) tasks, problem solving, meetings, risk & control)
15% Supervisory (e.g. coaching, functional / technical system consultancy, etc.)
Actively participates in regional change control board to discuss changes, and/or to explain and justify changes / enhancements, wherever required
Able to work permanent or rotating shift hours to support APAC and EMEA businesses
Minimum of 5 years’ experience in application and functional analysis support
Strong techno-functional knowledge and experience in WorkBrain v5.1 or higher is required
Experience in writing database queries in SQL is a must
Experience with any legacy Time and Attendance/ Time and Labor application is a plus
Experience in PeopleSoft 8.3/8.9/9.x is a plus
Strong knowledge and understanding of HR business processes is an advantage

122

Operations Support Associate Resume Examples & Samples

Demonstrated ability to take independent initiative
Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
Easily manage through change
Strong customer/client focus with the ability to resolve issues with a positive outcome
Comfort working in a fast-paced, high-volume office setting with great attention to detail
Ability to succeed with repetitive tasks
Ability to manage high volume with high accuracy
Knowledge of data entry

123

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

60% production activity (e.g. “business as usual” (BAU) tasks, problem solving, meetings, risk and control)
15% Supervisory (e.g. coaching, functional/technical system consultancy, etc.)
Actively participates in regional change control board to discuss changes and/or to explain and justify changes/enhancements, wherever required
Actively participates in various operations calls and global/regional calls with various functional teams including during non-work/shift hours to collaborate with teams in different time zones
Monitors and provides instructions/training to tier 1 teams with the objective of tier 1 being able to independently resolve basic user issues
Takes responsibility for any ad-hoc tasks/projects assigned
Provides internal training to other teams, when required
Able to work extended hours when necessary, as well as for purpose of on-call availability
Minimum of 5 years of experience in application and functional analysis support
Experience with any legacy Time and Attendance/Time and Labor application is a plus

124

Head of Sourcing Operations Support Resume Examples & Samples

Lead a team of professionals that are acting within competence development, internal processes, applications support, communication and contract management
Ensure delivery towards global units and regional organizations, multiple stakeholders and interfaces with focus on customer satisfaction, quality of delivery, delivery time, team knowledge and engagement
Define team’s strategy and wanted position in alignment with business units targets and objectives. Boost operational execution through well-defined operational plans and focus areas
Drive operational readiness for existing scope, also having an eye towards mid to long-term strategy and objectives
Strive for operational excellence through implementation of selected performance indicators, continuous measurement and improvement
Lead business development, growing from a support function that is task oriented and covers low complexity services to a business partner that can bring value through expertise, synergies, energy and engagement
Focus on people management by driving the individual performance management, career planning and competence development for all employees within the team in line with global HR directives
Act as an effective member of the GSSO Leadership Team, working towards its objectives, including cross-unit and cross business unit objectives
At least 5 years’ experience in people management
A first academic degree

125

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

3-5 years of relevant analytical/reporting experience
Advanced proficiency in MS Excel, Excel VBA, Access and Macros
Experience in building queries to generate customized reports
Experience with producing MIS reports, manipulating data and data analysis
Experience with industry standard reporting tools (e.g. QlikView and Business Objects) preferred
Experience with Sharepoint and knowledge of HTML preferred
Flexibility to handle multiple tasks and changing priorities
Ability to work within a team environment as well as autonomously, multi-task and take ownership of deliverables
Ability to prioritize deliverables in a demanding, highly pressurized environment
Ability to navigate effectively in a changing environment where competing priorities require flexibility
BA or 3-5 years of relevant analytical experience
Advanced MS Access and MS Excel skills required (e.g. VBA and Advanced Macros)

126

Operations Support VP Resume Examples & Samples

Establish strategic and operational plans
Reduce costs, manage risks and deliver against SLAs
Establish relationships with LOBs and manage SOWs that meet projected costs
Participate in deal review process and insure due diligence and transparency of delivery
Create clear RACI for delivery
Manage efficient delivery models within a matrix organisation and develop strong relationships with Industry leaders
Proven leadership ability to recruit, attract, retain and manage a team of direct reports through a period of organizational change
A track record of reducing costs, managing risks and delivering against SLAs within a matrix environment leveraging technology and human capital
Experience developing and implementing reward and incentive plans specific to data services human capital
Strong business analytics and financial acumen
An excellent reputation of partnering with other service providers and practices; including various internal practice areas
Strong customer references; a successful record of managing and enhancing client relationships to ensure client satisfaction
Subject matter expertise in outsourcing solutions, business process redesign, innovative solutions, and organisational transformation

127

Operations Support Intermed Analyst Resume Examples & Samples

Delivery of high quality service to internal and external customers
Manage the delivery of tasks in a timely, accurate and controlled environment, ensuring priority items are identified and dealt with in a prompt manner
Display effective organization skills in order to manage competing priorities
Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times
Represent the TA in a competent and professional manner
Identify and assume ownership of issues
Take responsibility for assigned tasks and prioritize to ensure expectations are met
Co-ordinate and maintain a calendar of tasks, ensuring tasks are completed within stipulated deadlines
Co-ordinate or act as TA representative on larger projects, as requested
The candidate should have in depth knowledge of TA and the Funds Industry as outlined above
The candidate also needs to display strong interpersonal skills, communication skills, people management skills and time management skills
The candidate also needs to be able to work independently on projects or sub sets of projects and effectively represent TA

128

Operations Support Lead Analyst Resume Examples & Samples

Act as Cluster Head to supervise and oversight those org under this region
Handle office administration work such as florist, water ordering, meeting room management, etc
Support business to organize event when needed
Overall receptionist service
Time flexibility

129

Branch Operations Support Resume Examples & Samples

Coaching and Mentoring/ Performance Management/Staff Development
Performance Evaluations of the Specialist
Escalation Calls and ensuring the bankers are fully satisfied and providing suggestions to improve the process
Schedule Management
Hiring & Training
Ad Hoc Reports
Special Projects as assigned by the Operations Manager
Coaching Skills
This role requires an understanding of where to focus development and the ability to create a learning environment
Communicates ideas and findings in a concise, effective manner
Uses basic business knowledge and solicits input from colleagues and management when making sound decisions
Works under supervision when communicating across organizational boundaries
Proficient at listening and articulating technical and non-technical information
Capable of performing tasks within a program and provides status updates with frequent oversight
Capable of managing multi skilled employees and be able to deliver to their customized needs
The role requires expertise in process driven technical tasks and an understanding of at least two products in order to integrate them into business solutions
24/7 Technical/Customer Support and Service Delivery Model
Performance Metrics & Reporting
US Banking System/Branch Policies and Procedures
Workforce and Service Level Management
Risk and Controls
3-5 years of client/customer support experience
2 years of leadership experience
College degree required
Ability to work with a management team that is both local and remote
Ability to quickly learn difficult banking concepts
Ability to resolve issues by probing, listening, and analyzing the situation, without relying on scripts
Ability to deal with upset clients, showing patience, empathy and understanding
Ability to confidently handle situations quickly and independently
Ability to coordinate staff activities, such as scheduling and training
Ability to hire, lead, inspire and evaluate staff
Ability to develop staff
Ability to make tough decisions
Ability to be flexible about work schedules, which may include weekends

130

Operations Support Resume Examples & Samples

Manage day to day Maintenance of all RAN-MPBN system
Maintain effective technical support staff for RAN-MPBN
Huawei RAN router Knowledge
RAN-MPBN Networks
Huawei Router/Switch/Firewall & RAN nodes

131

Operations Support Resume Examples & Samples

Interface to and support MU’s as well as PA’s (MS, MS Sales & CS) with estimations for all delivery costs related to offers
Ensure correct cost models are applied for cost estimation of new business opportunities in the managed Services domain towards our sales organizations and MU’s (through PQT)
Support the development of cost quotes associated with simple and complex delivery solutions for customers interested in an outsourced O&M management solution for their networks
Provide guidance and support (as required) for any reviews undertaken of the MS Project Service Configurations Framework
Primary support for bids with preparation of cost estimations through PQT (Presales Quote Tool)
The identification and recommendation of suitable GNOC solutions (aligned to Global directives) in support of new Managed Service Opportunities
Enforcing (within the presales stages of a bid development) the correct Strategy, Processes and Global Directives (where appropriate)
Support of GNOC Operations Management in forecasting/dimensioning as required (utilizing such information as knowledge of the applicable ‘sales pipeline’)
Assist in the obtaining sign-off from delivery operations centres (FO, BO, CM and OPS) to cost/ solution & timelines proposals as required
Assist MU in responding to RFPs by giving insight of delivery capabilities
Ensure PQT quality reporting and update for Global MS delivery
Responsible for Supporting and Managing Customer Visits for Pre-Sales Aspects
Thorough study of the RFP document for understanding the Project Requirements, domains involved, Preparation of the BoQ (in case not available), preparing compliances (by involving various SMEs), Preparing various relevant Queries per domain, consolidating and freezing effort estimates from various SME’s and doing the costing based on that
Working pro-actively to continuously improve the cost reporting of the centre, as part of Continual Service Improvement initiatives
Competence Requirements
Deep understanding of the managed service delivery business requirements
Familiar with Ericsson Service Delivery Portfolio for Managed Services and Hosting
Deep understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting
Good understanding of financial control and reporting
Expert in use of Ericsson process measurement tools
Expert in performance and quality management programs implemented in operators daily routines
Focused on Customer business needs
Focused on Quality Service Delivery
Proficient in written and spoken English as a business language

132

Telephony Operations Support Resume Examples & Samples

Communicative personality
Cisco CCNA is a pro
Knowledge of IPCC, Unity and Cisco Contact center is a pro
Knowledge and proven experience in the use of ITIL within and operational organization
1-3 years in a telecommunications operational role

133

Technology Operations Support Resume Examples & Samples

Inquiry Investigations: Over 80% of the inquiries require detailed analysis and an understanding of how the issue is impacting the user/client and the functions they’re trying to perform, determining how they are using our products and recommend alternatives, having a thorough understanding of how transactions are processed (end to end), understanding how entitlements are established and maintained, and finally understanding how transaction data (reports/files/applications) is presented and distributed to determine the appropriate course of action to pursue
Client Interactions: functional supported include client access, cconnectivity issues, training, entitlement, late deliverables, and navigation assistance in the JP Morgan Markets website
Incident resolution: Identifies, investigates, escalates and manages application incidents through to resolution / Become a primary contact and represent the SupportTeams while facing off to Production Management (Operate) and other technology teams
Training: Be able to communicate technical specifications in simple terms to all levels of the organization / Become Subject Matter Expert / Relate business expectations back to the various technology groups / Act as an escalation within the team / Develop an in-depth understanding of application and infrastructure
Strong Business Partnership: Manage end-user client relationship on a day to day basis / Manage business requirements and implement solutions
Application management: Specializes and develops expertise in one or more applications / Resolves user-based queries in a timely fashion / Update and Manage own problem tickets appropriately / Flexibility of weekend working where required for post-production release checkout
Continuous Improvement: Contributes to continuous improvement within the team / Pro-actively supports knowledge sharing within the team and across regions / Analyses system support processes to achieve continuous improvement. Identify trends from ticket analysis and provide recommendations to production management, application development and infrastructure teams to improve technology performance and efficiency
People Management: Maintains an informed status by attending meetings for relevant information and communicates appropriate information to team / Promotes teamwork in problem resolution
Assist in tool development to improve experience of the team, Knowledge Systems, Scripts to automate some manual tasks etc
They should be able to learn system workflows and document those flows and any dependencies
Position requires Brokerage or Securities Industry experience and superior written, verbal, and problem solving skills. Applicant should have the ability to understand the business impact of the issues being presented, take appropriate action and as necessary communicate with all levels within the Line of Business. Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required
Ideal candidate is a team player with strong customer service and organizational skills, ability to multitask and keen attention to detail
Solid PC skills required including: Experience with WIN Operating Systems, Microsoft Office Suite, standard and http internet protocol, troubleshooting PC and browser issues. Mainframe, Rumba/CICS, FTP and/or Portfolio Application experience a plus
Self-starter with confidence to drive issues through to completion in highly pressured environment. Strong research, investigation and evaluation skills, with a structured approach to problem solving
Core working hours would require shift work
Some weekend and holiday work is required

134

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

Minimum of 3 years Payroll related experience
Knowledge of Singapore payroll and tax requirements
Good understanding and knowledge in identifying risks and implementing controls
Able to drive projects and process improvements and to establish a good working relationship with the customers and Regional counterparts
Demonstrates ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations
Knows the importance of constant feedback to supervisor and customers
Experience with Peoplesoft
Ability to multitask, influence others, possess analytical and problem solving skills and a consistent record of on time delivery
Able to take directions/instructions and deliver to these requests in a timely manner
MS Office Suite (Word, Excel, PowerPoint, MS Project & Outlook)
Must possess good English communication skills (both verbal and written)
Ability to multitask throughout the day

135

Operations Support Associate Resume Examples & Samples

1-4 years of experience in the financial services or investment banking industry
Demonstrated interest in career development
MBA or other form of graduate-level education

136

Operations Support Representative Resume Examples & Samples

Interacting with internal and external customers as well as various banks, and external agencies
Audits, balances, interprets, investigates and researches complex data and information
Creates and maintains departmental databases
Ability to follow procedures to complete complex assignments under direct supervision
Resolves problems that require investigation or research
May assist with training of new hires within work unit
2 years operational environment experience required
Experience dealing with customers and business partners
MS Office experience, with emphasis on Excel, required
Excellent organization skills - ability to multi-task and prioritize work

137

VP Financial Operations Support Resume Examples & Samples

Understand corporate operating procedures, identify functional gaps and work with Finance leadership to close such gaps
Contribute subject matter expertise to a diverse range of projects
Build consensus in support of critical business projects through presentation of clear business use case analysis
Partner with Finance senior leadership, in the region and globally, to help shape Finance platform strategy to support business growth by delivering operational efficiencies that capture scale opportunities
Execute ongoing APAC wide end user training for Finance platforms including Oracle R12
Results driven, experienced problem solver with attention to detail
Sound business judgment able to accurately assess facts and circumstances, determine appropriate next steps and communicate same in a clear and timely manner as appropriate

138

Operations Support Representative Resume Examples & Samples

Communicate in Cantonese, good English reading and writing skills
Familiar with Microsoft office software
Complete the task efficiently under pressure
Hardworking, careful, patient is required

139

Operations Support Associate Resume Examples & Samples

Corporate Loan Experience
LoanIQ System Knowledge
Ability to review and interpret Legal Loan Documentation

140

Operations Support Representative Resume Examples & Samples

1~3 years work experience of BPO/Banking operation. With knowledge of financial/banking operations, quality control, risk control
Business reading/writing/Speaking Japanese language skill and good understanding of Japanese culture, good sense of client first
Business reading/writing level of English language is preferable. (Business reading/writing/speaking level of English language is required to handle the daily emails/conferences.)
Be familiar with MS Office applications (Excel/Word/PPT/Outlook)

141

Operations Support Resume Examples & Samples

A Bachelor’s degree or equivalent experience in Journalism, English, Communications, Finance or related field and a minimum of two years experience writing at a professional level
Knowledge of the banking or financial services fields. Mortgage or consumer lending experience preferred
Strong technical aptitude to include proficiency in MS Word and Excel
Excellent technical writing skills; solid oral communication skills
Solid analytical and assessment skills; high degree of problem solving ability and research capabilities
Initiative - self starter
Strong organization and follow up skills; ability to effectively multi-task and prioritize work flow to manage business priorities and deliverables
Flexibility to the changing requirements and priorities of the business
Professional demeanor; tact / diplomacy; and the ability to maintain confidentiality of sensitive information
Ability to work varies / alternate shifts and extra hours as requested by management and required by the business

142

Operations Support Financial Analyst Resume Examples & Samples

Determining “best practice” use of Operation strategy and Operation Excellence with the objective of increasing productivity and driving profitability
Facilitating the Site & Supply project analysis, justification, go/no-go decision making, monitoring and reporting of the execution for strategic milestones aligned with the Strategic Plan, annual business plan and Cost Summit performance targets
Serving as the point of contact for OSCM with internal and external customers (UTAS, Value Streams, Supply Chain, etc.)
Providing financial support for projects from conceptualization through completion
Responsibility for reporting, analysis, evaluation and updating of the projects identified in the Core/Non-core + Make/Buy strategy
Developing and improving Total Landed Cost modeling to improve decision making accuracy
Analyzing current business processes and improve information flow in Operation support areas
Managing activities that support the annual refresh of the strategic plan and initiatives
Supporting Competitive Assessments to understand competitive advantages and cost structures
Developing sustainable tools that provide for efficient analysis of the business’ current state and lead to rapid decision making

143

Operations Support Associate Resume Examples & Samples

Understand the client's requirements, processes, and methodologies
Process all accounting transactions
Reconcile daily transactions using applicable reports, spreadsheets and established procedures
Ensure all checks received in house are handled and stored appropriately, following established customer/client privacy regulations
Ensure that daily deadlines are met
Utilize check scanner for deposits
Learn client specific portfolios to become subject matter expert
Work diligently to meet daily and month-end deadlines as set by client expectations and/or contracts to meet or exceed client standards
Assist clients and internal associates with problematic accounts using internal problem logs or existing queues
Assist fellow associates in all other functions assigned by management
Minimum 1 year clerical Accounting, Check Processing, or Banking experience
Intermediate proficiency with Windows based software programs required (i.e. MSWord, Excel)
Ability to participate effectively in a team atmosphere
Willingness to cross train and change responsibilities as workflow dictates
Strong math aptitude for balancing and reconciling financial information
Strong keyboarding/data entry skills (accuracy and speed)
Excellent customer service, organizational skills and attention to detail required
Strong problem-solving and follow-up skills
Ability to work independently and effectively
Must be able to stay focused and work in a fast-paced environment with daily work processing deadlines
Ability to work overtime with little or no notice
Ability to multitask successfully
Knowledge of accounting principles

144

Operations Support Assistant Resume Examples & Samples

Ability to work on multiple tasks simultaneously
Excellent communication and influencing skills
Preferred knowledge in CitiKYC, Citismart, MS Access, SharePoint, MS Excel
1+ years’ experience as a team leader or other supervisory/leadership experience preferred
High School Diploma/Equivalent

145

Telephony Operations Support Resume Examples & Samples

Keep our non-legacy IPT systems in an operational healthy state
Managing incidents, first impact analysis & communications and escalations
CRUD (Create / Retrieve / Update / Delete) of users in Americas and SAR areas
Configuration of special features like hunt groups/call pickup groups
Capacity Management
Regularly checking that there are sufficient licenses (capacity management) and voicemail space
Manage system resources (capacity planning) - tuning
Extension management / numbering plans,
Managing the whole number plan and global international routing tables
Provide new blocks in case of number block exhaustion
Recurring system tasks
Checking backups
Analyzing error logs
Capacity checks (see capacity management)
Proactive system health checks
Provide Telephony Ops with a single point of contact
Asset/configuration database management
Maintaining and ensuring compliance to Ernst & Young’s Global Code of Connection security standards
Regular reporting of KPIs, system resources, licenses, etc
Device configuration auditing, tool inventory audits
Supporting our local Onsite Services and centralized Remote Services organizations
Desirable Technical/Functional skills
Cisco CCNA

146

New Accounts Operations Support Resume Examples & Samples

Ensure all department projects are tracked and regular statuses are provided to NNAs management team
Ensure that change requirements are collected and documented
Represent the department on project calls and identify, document and remediate all open issue impacting the department
Provide support as needed for all firm, site and department initiated events
Coordinate the review and updating of the NNA BCP Plans
Represent the department and in all site administrative meetings and disseminate relevant information
Support department managers by managing systems performance and outages and track and coordinate resolution with IT
Work with the reporting analysts to produce reporting packages and department presentations
Coordinate remediation efforts requested by operations and business groups that impact the New Account process
Support process improvement efforts in the department by managing and implementing the changes needed to implement the solution
Work closely with operational areas to identify and implement process changes needed to support new regulatory and control requirements
Build relationships with Business Product Groups, Legal, Compliance and other operational groups that leverage the controls supported by National New Accounts
College preferred or equivalent experience
3-5 years industry experience preferred
Basic knowledge of Morgan Stanley systems and procedures
Strong organization and administrative skills
Excellent interpersonal and client service skills
Organizational skills, attention to detail and excellent follow up skills
Ability to research and resolve problems and service inquiries and escalate when appropriate
Strong computer skills including Microsoft Suite (Power Point, Word, Access, Visio)
Experience developing Sharepoint sites
Self-motivated with demonstrated success working in a non-production environment

147

Operations Support Assistant Resume Examples & Samples

Error Free processing and being highly productive
Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning
Adhere to policies, standard framework decided stated by the company to meet client needs
University degree/Regular in any discipline

148

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

Work with the Service Delivery and CSC Managers to ensure compliance with global, regional and country regulations
Coordinate Audit activities including monthly and planned cycle reviews ensuring that audit recommendations are implemented and complied with
Ensure compliance with all Operational Risk policies
Coordinate and ensure adherence to Sarbanes Oxley requirements
Work with regional R&C manager to review and manage Manager’s Control Assessment (MCA) and manage monthly/quarterly quality reviews
Monitoring Quarterly CoB plan updates and approvals for all the systems managed by HRSS. Ensuring COB plans are tested every 12months and CoB planning is included in
Logical, analytic and rational

149

Program Operations Support Resume Examples & Samples

Support various projects through management of projects status documentation and facilitation of project team communications
Change Management Requests administrative support
Financial tracking administrative support
Work with Project Managers to assist in driving projects to successful completion
Focuses on individual/team objectives and development of professional effectiveness
Document meeting minutes
Ability to absorb professional knowledge quickly and develop skills
Draw upon professional concepts to collaborate with others to carry out assigned duties
Bachelor’s degree in Computer Science or Engineering
Strong leadership, organization and planning skills

150

Operations Support Representative Resume Examples & Samples

Providing information to employees, managers, HRs, and Corporate partners regarding our time and attendance leave accrual (e.g. planned, unplanned and holiday) practices and their impact to pay
Performing analysis on time and attendance related issues and determining required actions
Communicating via telephone and email with employees, HRs, Corporate teams on complex leave accrual/payroll issues
Managing time and attendance/payroll related transactions
Knowledge of Workbrain workforce management system helpful
Basic accounting/math skills
Knowledge of Excel and Word

151

Rohq-cto-gpa Big Data Operations Support Resume Examples & Samples

Proven leadership experience in managing people
Coaches and mentors team members
Effectively delegates tasks to team members
Strong critical thinking skills

152

Operations Support Risk Analyst AML Initiatives Resume Examples & Samples

Obtaining a strong understanding of the requirements by working with other AML Unit team members,
Perform application system and end-user reports testing
Work with AML Unit team members to resolve design, data, or other issues that arise,
Assist in drafting / writing project documentation and other project administration activities,
Gather, assess and document business reporting requirements and prioritize report building activities
Maintain and implement enhancements of reports, including improvements to visual presentation, data, and tools
In conjunction with management develop and implement best practices to ensure data integrity of information and proper document handling of historical reports
Liaison with AML Technology Support team to understand any system issues or changes
As a subject matter expert will provide guidance to the end users
Create and update reporting guidelines, standard operating procedures and complete process mapping and documentation as required

153

Technology Operations Support Resume Examples & Samples

Database set up & builds
Backup/restore
Code release
Monitor the health of database, replication servers & DR latency
Space management
Previous IT experience, preferably in a similar role
Ability to communicate effectively with senior management from both IT and business areas
Understanding of large scale enterprise application setup across Data centers
Exposure or understanding of Big data technologies like Cassandra, NoSQL databases
Exposure or understanding of other RDBMS systems like Sql server and Oracle
Experience of working in financial markets
Exposure to AutoSys/Cron/Control-M tools
Incident Management/Bug Tracking: Jira / Service manager etc

154

Operations Support Intermediate Analyst Resume Examples & Samples

Provide basic & intermediate operational support for Compensation and/or HR operations activities in accordance with established systems and procedures
Independently performs more advanced and diverse financial, statistical, and operations studies to substantiate business decisions and process improvements using analytical skills and knowledge of data analysis tools and methodologies
Partner with businesses to facilitate process and application enhancements, participating in the application testing phase of new project implementations
Provide training and ongoing support to the end-user groups
Partner with the technical development team with responsibility for support activities
Provide Tier 2 & 3 production support for projects post-implementation and on systems operations, as needed
HS/GED Required. Bachelor's Degree required or equivalent work experience required
Minimum three years’ experience in supporting Compensation and/or HR systems for demanding clients
Strong analytical skill set and affinity for metrics and data required
Intermediate user skill set in MS Excel required. SQL and MS Access experience preferred
Ability to build and cultivate positive client relationships in complex organizations
Ability to set goals and complete deliverables with minimal direction and/or support, as well as the ability to identify and escalate broader issues
Must be able to work in cross functional team environments, possess good interpersonal skills, while being able to work independently
Expert analytical/problem solving skills and attention to detail
Ability to deal with ambiguity and adapt quickly to changing client needs
Demonstrate success in managing multiple deliverables concurrently often within aggressive timeframes; ability to cope under time pressure
Previous experience with SDLC and affinity for technology is a plus. Previous experience with systems and query writing (SQL, PeopleSoft Query, Business Objects) is a plus
Understanding of Compensation and/or HR data, systems, and processes a plus
Location: Tampa, Florida. No relocation available

155

Internal Audit Operations Support Intermediate Analyst Resume Examples & Samples

Contribute to the strategic development of the systems and controls used to maintain the IA organisational design, ensuring alignment with Citi people systems and headcount budgeting processes
Proactively develops automated routines and checks to minimise manual intervention and reduce error rates
Ensure that the established process to make changes to the IA organisation design is adhered to and updated as necessary
Support the development of the process by which Chief Auditors review, regularly update and ultimately own the data accuracy and completeness of the organisation design master documentation
Involvement as required in IA team restructuring activity and regular reviews of staff bench-strength by Chief Auditors in response to changing demands and requirements
Undertake regular validation checks and reconciliations of the organisation design master documentation to verify accuracy and completeness
Work with Chief Auditors, key HR contacts and Citi recruiting teams to promote a higher level of data intelligence
Develop, implement and produce regular reporting for senior management on the organisation design, to track execution and ensure alignment to the approved organisation design principles
Support the maintenance of IA organisational charts, ensuring they are up to date and readily available to staff, regulators and external auditors
Be an established key contact for IA organisation design activities and oversight
Establish and maintain relationships with key IA and HR stakeholders on organisation design activities, ensuring close collaboration across the function on organisation design and associated data validation activities
Work closely with key Citi recruiting contacts to drive and support recruitment activity in relation to open roles
Ensure recruiters have all relevant information relating to open roles, and proactively lead the reconciliation and validation of recruitment data to ensure full alignment with organisation design master documentation
Provide ad hoc information requests as deemed necessary
Understanding of Internal Audit processes and methodologies (including regulatory environment; audit plan execution; and the principles of audit annual planning) is desired

156

Operations Support Resume Examples & Samples

Provide administrative and office support to a department, service line or local brokerage services department or specialized team
Assist with all aspects of meetings and manage active calendars for a department, service line or local brokerage services department or specialized team
Maintain confidential department records and office files in accordance with internal company procedures
Assist in the creation and/or editing of presentation materials including flyers, leasing proposals, case studies, email blasts, invitations, etc
Utilize standard marketing-approved templates and graphics while assisting in the creation of presentation materials, etc
Proofread and correct spelling, grammatical, and layout errors
Coordinate and assist with collecting, aggregating, and preparing data
Update and maintain client database
Prepare expense reports, obtain receipts as needed, and reconcile all credit card charges
Answer and screen incoming telephone calls
Coordinate travel and administer activities
Provide backup coverage for Front Desk Administrator, when necessary
Code and submit office invoices to Accounting
Perform special projects as required
Sort, prepare, and deliver incoming/outgoing mail
Assist with updating eCommunity and/or electronic property listings

157

Operations Support Assistant Resume Examples & Samples

Intermediate in Microsoft Office Programs Word and Excel
Ability to type 50-55 wpm
Basic customer service skills
Fluent in English and Spanish, with ability to speak and read both
Prior account data entry experience
Experience with Outlook, PowerPoint, Access Database
Sort mail correspondence to the proper department(s)

158

Linkedin Sales Navigator Operations Support Resume Examples & Samples

Excellent communication skills – Experienced in spoken and written English in a global environment and ability to interact with senior leadership
Flexible and willing to adjust responsibilities to align with developing business needs
Excellent MS Office skills – Excel, PowerPoint and Word
Ability to break down complex tasks into manageable components
Meet quality expectations and timeliness deadlines
Should be able to multi task in a high-volume environment
Attention to detail, well organized and great follow-up skills
Ability to drive consistency and efficiency
Building relationships with Onshore stakeholders

159

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

Assists in creating and executing training plans
Facilitates training courses internal to HRSS
Involve in creating and executing training strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements
Leads or participates in regional or in-country projects that promote innovation in training, voice of the employees and CSS as a workplace of choice
Addresses any escalated concerns regarding talent development
Escalates concerns involving talent development to the appropriate SLTs/Team Leads
Identify process improvements in resolving and responding to issues
Create and execute an effective communication & training plan for HRSS employees, (eg onboarding orientation, new hires orientation, etc.)
Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed – training needs of the business
Ensures that trainings are evaluated and enhanced to maintain customer satisfaction on learning experience
Coordinates with the Production Team for talent development-related requests and concerns raised by Citi stakeholders
Strong background on ADDIE model
Knowledgeable on adult learning principles
Exceptional relationship management skills
Strong business communications skills in all aspects (verbal, written and presentation)
Learning & Development /GLMS systems knowledge and capability

160

Engineering Site Operations Support Resume Examples & Samples

Extensive experience in systems engineering or software development, project management and have software implementation and management skills
The engineer should have an active security clearance for access to secret and classified data
It would be beneficial for the engineer to have lead software engineering or software development or system engineering projects (preferred)
Possess working knowledge of network topology and web services principle and procedures
The engineer should have a minimum of 3 - 5 years supporting/implementation of Information Technologies (IT) projects and have robust software or system implementation experience
Must have knowledge of DOD acquisition and system engineering procedures
Must have a thorough understanding of IT management, software development lifecycle (SDLC), system management and implementation
Strong interpersonal skills and have good client relationship building techniques
Experience with large-scale software implementations, integrations, troubleshooting complex solutions layers

161

Operations Support Spclst Resume Examples & Samples

File paperwork
Assist other department and people with special projects
Enter, present, graph and evaluate production data
Assist the plant with various administrative tasks as assigned or serve as a backup for other roles

162

Financial Analyst, Operations Support Resume Examples & Samples

Perform month end activities and completion of internal month end reporting packages in line with reporting deadlines, providing insight and understanding of financial performance and look to continuously improve the operations financial processes from a quality and productivity perspective
Provide support to the Manufacturing Plants to give insight and clear understanding of financial performance. Interpret and communicate in a straightforward manner. Analyze and quantify business activities and decisions in financial terms using Kohler Co. methodologies
Support the business in the producing of individual standard cost rolls. Work with the business to ensure accuracy and in line with Kohler Co, across all Kohler K&B UK Manufacturing plants
Provide support to the Operations Accountant in the development of annual standard costs in line with Kohler Co. requirements and policies. Work with the business to ensure accurate standards are produced and understood
Assisting with the annual year end stock take and providing support to the business and external auditors during the stock take process across K&B UK
Assist the Business Support Accountant in the identification and control of the fixed assets within the manufacturing plants
Reporting to Kohler Co. on monthly, quarterly and annual basis as required
Build strong relationships with the business at all levels as relevant. Build trust with the teams you support and show continuous support in producing accurate, timely information. Develop strong relationships with relevant members of the US teams and SSC teams, to bring best practice into the Mira Operational Financial processes
Maintain the highest level of honesty and integrity
To undertake Ad hoc activities as requested. Relationships and Contacts
Demonstrate relevant experience in a Finance/Accounting role
AAT qualified or holds a relevant business degree (essential)
Studying towards a recognized qualification in one of the following professional financial certifications

163

Sales Operations Support Resume Examples & Samples

Forecast
Conocimiento en control de procesos
Conocimietos análisis de productividad
Ideal Inglés avanzado

164

Operations Support Assistant Resume Examples & Samples

Resourcing
Assist in resourcing needs - including but not limited to the PeopleFluent applications and liaison and follow up with the relevant LR recruiter
(Sub)contractor Work Visa
Prepare all documents and liaise with relevant personnel/departments for the application of overseas work visa for (sub)contractors - keeping local HR appraised on the application of work visa when in communications with overseas office HR
Track, coordinate, source and arrange for employees training, including the follow up of certificate and training feedback form upon completion of course. Submit copies of all training information and certificate to HR
Coordinate, source and arrange for (sub)contractors training, including the follow up of certificate and training feedback form upon completion of course
Rewards and Review
To advise on pay rates, internal equity rates range of (sub)contractor
To ensure update of (sub)contractor competency matrix (this is going away with TA)
Track and report on (sub)contractor KPI ratings
Coordinate completion of mid-year and year-end ‘Supplier Reviews for all (sub)contractors (currently known as appraisal)
Provide necessary data / information as and when required by Operations or Sales department for tender purpose
Prepare and issue all contracts and letters (ie confirmation, rates change, termination, testimonials etc)
Work with legal to ensure that all issued contracts and letters have no legal implications
Ensure employees (if applicable) and all (sub)contractors are equipped with the necessary certificates (ie, BOSIET, WAH, OGUK, Petronas medical etc). Arrange employee and (sub)contractor to attend such course and/or medical if required
Track, coordinate, source and arrange for employees and (sub)contractor safety and vaccination requirements, including the follow up of certificate
Set-up and maintain a filing system of (sub)contractor’s file (soft & hard copy), including but not limited to all (sub)contractor related documents (ie, Contract, Personal Data, Medical, Training etc…)
Preparation of collaterals and materials for new (sub)contractor induction pack- ensure that all information is updated and in accordance to Technical Authorisation requirement
Monitor and coordinate with Operations Manager on (sub)contractor’s confirmation
Support in the investigation and administer all discipline and/or (sub)contractor-relations related issues
CARDs System
Input, upload and maintain all relevant employee and (sub)contractor data to CARDs
Convert CV’s to LR(ED) format / update revision and upload into CARDs (applicable for all (sub)contractors and employee on chargeable related jobs)
Upload (sub)contractor competency matrix into CARDs or any TA tracking system as and when there are changes
Conduct a monthly review of (sub)contractor organisation chart and raise errors to Corporate for correction
Actively manage LR Energy – Drilling mailbox distribution list (email IT Helpdesk for joiners & leavers) ensuring list is fully up to date at all times
Communication Support
Coordinate with respective departments on the arrangement of new employee and (sub)contractor induction program schedule within Business
Coordinate with new starter(s) and respective departments on the logistics arrangement of new (sub)contractor onboarding and Induction program schedule
Provide (required) documents and/or information to all relevant departments including HR , Finance and Group IS of new/ terminated employees and (sub)contractors. Ensuring all related activities (setting up / closure) of account is completed
Provide (required) documents and/or information to HR and Finance on changes (ie, contractual terms, contract renewal, rates etc…) on a timely basis
Arrange for flowers/fruit baskets/wreaths/condolences for affected employee and/or (sub)contractor as instructed by the business
Attend to ISO audits on (sub)contractors related areas
Cross-trained to other departments and take over as needed
Support in all ac-hoc duties whenever required

165

Operations Support Resume Examples & Samples

Builds, cultivates, and maintains long term relationships across multiple teams and business partners
Identifies opportunities to improve internal team processes or supported business's processes, products, or services
Supports the achievement of the Technology organization and corporate strategy; practices alignment to achieve the common purpose; demonstrates the focus on affordability, innovation and extraordinary customer service
Understands and can articulate how team work processes provide a line of sight to the customer
Create high-level technical designs for moderate complexity projects and difficult maintenance efforts by analyzing and tracing designs to requirements (business, functional, and nonfunctional) and systems architecture; create design documents and maintain design artifacts
Identify systems and technical constraints, potential technology risks, and document possible mitigation strategies for moderate complexity projects
Participate in design reviews, application design impacts between concurrent releases, and technical walkthroughs
Provide technical input from team into architectural assessments; support architectural assessments; assist in enforcing architectural adherence for technologies within the team
Validate code to designs and requirements for moderate complexity projects; conducts code walkthroughs, inspections, and reviews
Understand and comply with the application and portfolio roadmap; participate in the execution of the roadmap to include the addition/replacement/retirement of applications; monitor the technical progress of the project
Understand estimating process and help validate accuracy; help identify critical path across project teams
Develop and/or confirm detailed estimates for moderate complexity projects; monitors, documents and communicates the technical progress of the project
Facilitate the resolution of complex system deficiencies with the design team and project management; supports the business in researching technical questions
Plan, conduct, and review module and integration testing for moderate complexity projects; analyze, validate, and consult on the content of functional test conditions for moderate complexity applications, projects, etc
Conduct design reviews and monitor application design impacts between concurrent releases
Prepare the staging and development of complex test environments and conditions
Consult on the content of functional test conditions for assigned applications, projects, etc.; supports data analysis and validation from functional tests
Work with Quality Control teams in identifying root cause of complex issues
Identifies and recommends technical process improvements; develops and maintains complex technical process and application process flows
5+ years of relevant experience
Experience facilitating meetings for associates of various levels of the organization
Ability to navigate across multiple application and technical services teams, business partners and vendors
Proficient in developing use cases for mainframe, web-based applications
Proficient in creating requirement documentation and process diagrams
Experience in Waterfall project management methodology
Excellent verbal and written communication skills and experience using MS Project, Excel PowerPoint, Visio
Detailed oriented individual with a willingness and ability to learn new concepts and work in a fast-paced environment
Provide expertise for one or more areas of the business through analysis and understanding of business needs. Apply an advanced knowledge of programs, policies, and procedures in Operations Enablement and/or automation gained through extensive experience and training
Represent their area externally in benchmarking and best practice efforts. Provide business expertise across projects to ensure a consistent resolution of common technology issues
Use appropriate tools and techniques to elicit and define requirements that address the most complex business processes or projects of moderate complexity
Analyze requirements and create or contribute to functional designs, leveraging advanced and/or specialized technical knowledge. May help design application prototypes
Assist with ideation, project initiation or planning for projects of moderate complexity
Follow change control process to manage changes to baselined deliverables and scope for projects of moderate complexity
Demonstrates a conceptual and business understanding of the automation applications, as well as related applications
Has a mastery level of understanding of multiple areas of business knowledge to successfully meet work objectives
Demonstrates the ability to grasp and apply advanced analysis concepts to solving problems of a difficult nature
Demonstrates advanced levels of expertise in analyzing Business Requirements
Demonstrates mastery of facilitation in challenging situations of a difficult nature
Worked independently or led a team in a consulting situation. Identified and dealt effectively with client resistance through dialogue and feedback
Demonstrates the ability to resolve difficult problems and implement solutions that may go beyond the scope of initial client or user complaint
Possesses the ability to openly support and embrace change, approach change in a factual manner

166

Voice Operations Support Resume Examples & Samples

Support Implementation of Simple-Complex MACD requestsagainst Cisco call manager Gateways, CUBE, ICM, Dial Plan, Call Routing, Fax Routing
Keeps detailed records of, documentation, and emails related to installation and troubleshooting activity
Provide trouble resolution assistance whenever called upon for the supported products
Communicate effectively with both management and end users
Establishes positive working relationships with internal customers and information technology staff. Demonstrates ability to work with senior executives, maintain confidentiality of records and information, diplomacy, tact, and professionalism in actions and appearance
Tier 2 user support for EVoIP applications, features and services via the Remedy ticketing system
Escalation to Tier 3 support for complex support requests
Project/Complex MACD Support
Assure customer’s telecommunication based business needs are met and communicated
Identifies opportunities to automate manual system tasks
Supports disaster recovery by providing recommendations and connectivity for telephone hookups; partners with business line contacts
Associates degree in, computer science, MIS, relate d field and or technical training. Must have strong
Minimum of 3+ years experience required in Network/Voice and Voice-related disciplines in design and implementation
Strong Experience in Deploying and Operating Linux, UNIX

167

Operations Support Resume Examples & Samples

Provide exceptional service to all internal and external customers
Work closely with Executive Management to develop and implement strategic initiatives
Participate in the development and recommendation of overall business unit objectives, policies and practices
Provide training for departments as needed related to initiatives
5+ years’ experience with mortgage operations management and project management
10+ years’ experience in mortgage operations
Excellent understanding of various aspects of mortgage operations
Knowledge of RESPA 2010, HMDA and other federal regulations in the mortgage lending field
Demonstrated leadership qualities with the ability to provide vision to peers and others

168

Gpao Operations Support Resume Examples & Samples

Act as a Subject Matter Expert for the GBOS applications (SS&C PORTIA, SS&C Recon & SS&C Pages), covering both day to day production support and some project / enhancement activity. This would include
Managing local requests relating to changes &/or new PORTIA reports, including both the ability to develop PORTIA reporting through the Report Writer tool, and/or coordination with the wider GBOS PORTIA team for complex reports and/or changes to the batch environment
Handling PORTIA queries from local offices relating to reports and calculations
Acting as the on-site POC for open PORTIA defects or work requests, liaising with the NA PORTIA team
Providing onsite SME support for the SS&C Recon application, covering application configuration, match rule enhancement and testing, custodian onboarding activities, and liaison with the wider AMS Recon team
Providing onsite SME support for the Client Reporting application suite, supporting the production of monthly and quarterly client reports and coordinating with the AMS CR team
Be the point of contact for coordinating GPAO queries relating to other applications, including
Assisting with Bloomberg (BBG) connectivity and other general BBG system queries
Coordinating issues relating to Sharepoint
Handling queries relating to the various Decision Support applications such as UNITY, POINT and Factset
Assist with Access Management activities, including both the day-to-day ID requests for new users or terminations within GPAO, and coordinating larger scale access management activities associated with new applications & the setup of any additional GPAO locations
Ensure all necessary IT documentation is maintained including requirements documents, control procedures, support and procedure manuals
Ensure compliance with the IT control procedures and processes
Other Duties and Responsibilities assigned by the immediate manager
3+ years of hands-on experience as a business analyst and/or production support representative for Fixed Income/Equities/Investment activity
Direct involvement in investigation and resolution of application issues (business or system)
Working knowledge of life cycle management and service level management
University degree in a technical area preferred
Significant experience and expertise in supporting one of more of the key GBOS applications
SS&C PORTIA
SS&C Recon
SS&C Pages
An organized and structured approach to solving problems
Good verbal communication and influencing skills
Clear, concise and organized written communication skills
A self-starter mentality with the confidence to drive issues through to completion
Ability to work under pressure and to aggressive deadlines
Ability to work independently as well as part of a team in a fast-paced international business environment
Demonstrated superior flexibility in the face of ambiguous situations, shifting demands and challenging work environments

169

Senior Mgr, Merchant Operations Support Resume Examples & Samples

Lead staff of 9 exempt professionals in New Albany and Phoenix, responsible for the operational support of the Discover Global Network Merchant portfolio
Drive staff to enable merchants, grow Merchant awareness and improve overall merchant acceptance quality of all applicable Discover Global Network card products and form factors
Be a key partner to ensure operational success of all applicable initiatives impacting DNG acquired Merchants
Ensure Merchant compliance to Bi Annual Network releases
Monitor and document Vendors performance, including adherence to service level agreements and compliance with laws and regulations. Work with vendor to remediate substantial deviations in accordance with Contract and the Third Party Risk Management Program
Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and practices
Manage all applicable Cost Center Budgets
Bachelor's Degree (or equivalent experience)
8 years of Operations experience with extensive client facing and people management experience
Established knowledge of the payments industry
Proven success in leading team to manage business critical projects and strong ability to work across all levels of the organization
Excellence client focus and relationship-building skills
Ability to manage / work with staff, colleagues and business partners in other time zones, travel as needed

170

Operations Support Representative Resume Examples & Samples

Monitor supply schedules after fixture, report progress and any trouble to Supply and Customer Broker(s), obtain relevant data and report same to concerned parties
Coordinate, prepare and execute flow of price information and port information to interested parties within the organization
Assist both Sales and Administration in ensuring correct, up to date paper trail of fixtures, maintain concise filing system
Assist Collections Department on accounts for payment when necessary
Assist in account applications and coordinating the issuance of customer accounts
Enter all derivative trade information into CXL and communicating with middle office and back office for the reporting
Distribute daily forward indication and position reports both internally and externally
Monitor the existing FFP position and communicate with both supply and customer team for nomination and net position
Assist supply team for Inventory position providing commercial and financial position
Organize Americas contract information
Minimum of one year of professional work experience required, or equivalent internship experience
Prior experience working in the marine / shipping industry is strongly preferred

171

Operations Support Resume Examples & Samples

High School Diploma/GED and 1-2 years of experience in the field
At least 1 years of Mechanical and Preventive Maintenance experience as related to automated equipment
At least 1 years of Electrical Systems as related to automated equipment
Experience working in a high volume production or pharmaceutical environment is a plus
Must be available to work evenings and weekends as needed

172

Operations Support Engineer Resume Examples & Samples

The Engineer provides technical solutions using a holistic approach to design, develop, evaluate and modify systems and applications
Manage all applications and systems though their entire life cycles
Coordinate with vendors for applications deployment and modification
Works with a team of Ops Support Technicians and other engineers in developing recommendations for system and network change/upgrades. Evaluate, consolidate where necessary and quantify requirements based on customer descriptions
Ensure engineering and change management processes are adhered to while remaining cognizant of the time constraints and operational mission needs. Generate, execute, and validate all test criteria prior to implementation

173

Operations Support Dept Mgr Resume Examples & Samples

Pro-active system trending with the objective of identifying issues before they impact operations
On-call problem resolution response, investigation and recovery support
System end to end troubleshooting and corrective actions
Development and implementation of new and innovative approaches to improve operations efficiency, increase system robustness and/or exploit system capabilities
Development and execution of training to satisfy operations and program requirements
Coordination and execution of required system maintenance events
Support to system baseline changes (check out, training, ops products updates)
Ensure appropriate and effective team relationships and interactions with other program teams, the customer, external organizations, and factory support teams
Collaborate with the factory development team, other SO&M contract teams and the customer to identify and implement innovative changes to improve mission operations
Provide leadership in developing end-to-end solutions to address O&M technical issues ensuring maximum system availability
Assist the program leadership team and customer in identifying and managing program priorities
Identify, prioritize, assign, manage and report accomplishment of tasks consistent with program priorities
Define staffing requirements and recruit qualified personnel (includes support to NGMS and subcontractor hiring decisions)
Implement a badgeless, best person/team for the job approach to task assignments
Provide functional management support for NGAS team members
Work with NGMS and subcontractor ream members and their functional management in providing feedback and supporting professional development plans
Support development of BPEs, ROMs, ECPs, tsk orders, etc
Ensure OSD and program readiness to integrate new system assets
Ensure compliance with customer and company standards and policies
Support strategic planning activities
Bachelor’s degree in a S.T.E.M field from an accredited institution and 10 years experience in operations support or engineering development
Current SSBI and ability to possess/retain SCI clearance with current SSBI counter intelligence polygraph is required
Previous management experience leading others in a challenging environment, balancing resource availability and priorities
Remote site O&M experience
Applicable O&M and/or NGAS Mission 1 experience
Prior functional management experience

174

Program Analyst Tactical Operations Support SOF AVN Resume Examples & Samples

Bachelor’s Degree. This position is well suited for degreed prior military service members
At least 10 plus years of related work experience including experience with Special Operations (SOF), SOF Aviation, military operations, security, intelligence, law enforcement or national security activities. Work experience with special operations, intelligence organizations, and special warfare is desired. SOF Aviation training and experience is required
At least 2 years of experience in project management, project management support, or analysis
Knowledge of the DoD procurement and acquisition systems
Operational experience with military special missions, aviation, or intelligence operations associated with combating terrorism operations/technology
Field experience in special operations techniques, equipment, procedures, training, including aviation to support Special Operations Forces

175

Operations Support Resume Examples & Samples

This job is not covered under the Operations Division Opt-In Plan, and is found in one of the following areas: Loan Balance Control
Minimum of five years proven operations experience or equivalent
High school diploma or equivalent experience
Proven communications, work leadership, typing and organizational skills

176

Rohq-hrss-operations Support Intermed Analyst Resume Examples & Samples

Systems or tools development in a variety of programming languages and hardware platforms
Design, test and implement automated systems/tools
Maintenance and problem solving of all aspects of the automated systems/tools
Modifications to the automated systems/tools to adapt to new process or comply with business drivers
Ensure completion of project deliverables within specific timeframes
Assure successful project completion through utilization of appropriate project management techniques
University degree related to Information Technology, Computer Science, or Engineering
At least 5 years experience in the design and implementation of automation systems/tools so support process improvement and reengineering
At least 1 year of project management experience, with a proven track record in implementing projects and achieving project deliverables within specified timeframes is essential
Prior experience and knowledge of the HR/Payroll Shared Services operations (on-boarding, off-boarding, employee lifecycle and data management) will be a strong advantage
Understanding of computer programming and software development
Innovative and creative thinker to design automated systems/tools
High level of planning, organizing and documenting skills are essential
Good communication (written/verbal), facilitation and presentation skills
MS Office Suite skills (Word, Excel, PowerPoint, Project, Visio, Outlook)
Ability to facilitate technical and process improvement design sessions
Ability to translate requirements into design specifications and experience in developing design documents
Understanding and experience with the Software Development Life Cycle (SDLC)
Understanding of system architecture and component-based architecture and design
Software development experience using VB, VBA, .NET, Sharepoint
Knowledgeable in software quality concepts such documenting source code and software language specific code quality practices
Knowledgeable in concepts of continuous integration
Familiarity with Oracle and Microsoft technologies, such as

177

Rohq-hrss-operations Support Intermed Analyst Resume Examples & Samples

At least 4 years prior experience in application and functional analysis support
At least 4 years of Workbrain or PeopleSoft HRMS knowledge is preferred
Knowledge of Project Management experience is desirable
Knowledge of HR business processes is preferred
Possess an inquisitive mind coupled with a strong business thought process which may result in business process re-engineering to achieve process efficiency and effectiveness
Must be hard working, team player and must support the concept of “fun” in the workplace
Must have knowledge of MS Office Suite (Word, Excel, Power Point) and MS Project

178

Corporate Audit Operations Support Resume Examples & Samples

Administration regarding audits and system information
Ad-hoc requests such as creating presentations on Executive Board Level
Support auditors with data research in Mandarin and Cantonese language
Creating and updating English training documents/user manuals as needed
Audit Manager administration
Language certifications
Language skills: Fluent in English, German and Chinese (Mandarin/Cantonese)
Customer focus and result driven

179

Operations Support Stage Resume Examples & Samples

Understanding and Feasibility Analysis, projection of customer requirements
Evaluate and recommend new Tools
Interface with Sales team for tools related queries
Maintenance of vendor agreements
Analyzing performance issues in servers
Fine-tuning processes to run with the least jitter
Installing, configuring, and deploying fully-distributed Red Hat Linux systems
Apache, FTP
Kernel troubleshooting
Degree in Engineering(ECE/CSE/IT )
Engineer - 0-5 years of experience in Telecom/IT wrt Monitoring , System Administration, Troubleshooting exposure in Linux , Windows
Senior Engineer – 5 – 8 years of experience in IT/Telecom and facilitates the tools requirement from various customers , System Administration of various Tools, costing of tools
Specialist – 8 years and more experience in Telecom/IT , leads the compliance, audit, costing of tools, governance meeting etc
Certifications [ Any ] : ITILV3, CCNA, MCSE, Sun Solaris, Linux

180

Operations Support / IMS Scheduler Resume Examples & Samples

5+ years of experience with scheduling in a professional work environment
Ability to display flexibility, initiative, and innovation when dealing with ambiguous and fast-paced situations
BA or BS degree or 8 years of experience with technology in lieu of a degree
Possession of excellent data gathering, analytical, and problem solving skills

181

Operations Support Engineer Resume Examples & Samples

Technical support for network outages, ensuring clear communication to all parties, acting as the control point for management escalation
To ensure the networks are optimized and running at customer agreed performance targets
Participate in planning and implementation for successful integration and installation of new features and upgrades in the network and/or management systems
Training the Level1 and Level 2 front line on new features deployed in the network
Produce and maintain quality standards and documents
Liaise with customers and/or vendors as point of contact at senior technical level
University degree in telecommunication, IT science or equivalent
5+ years technical experience in at least one of the following areas: maintenance, monitoring, designing, exploitation of telecom or IT networks
Working experience in the operational field such as network surveillance & maintenance would be a strong advantage
Knowledge of telecom voice, transport or data technologies
Hands-on knowledge of telecom multi-vendor equipment (Alcatel-Lucent/Nokia, Ericsson, Ciena, Nortel, Marconi, Siemens, Huawei, etc.) including transport, switching and voice products would be a strong advantage
German Language speaking and writing minimum B2 is a prerequisite
English speaking and writing
Excellent interpersonal skills to work closely with external and internal teams
Proactive and methodical approach
Ability to prioritize and apply time management principles
WDM knowledge
IP knowledge is a plus
MPLS knowledge is a plus
DWDM/CWDM Core, Aggregation PSS-32
CWDM Access PSS-4
LAN Aggregation OS6900-X72
LAN Access OS6450
LAN DCN for xWDM OS6860

182

Operations Support Resolution Representative Resume Examples & Samples

6 Months to 1 Year prior related work experience
Strong Customer Service experience mandatory
Resourceful, highly motivated, flexible, detail oriented and strong decision-making skills
Strong communication, interpersonal and organizational skills
Strong product, AS400, Microsoft Office, Outlook and PC skills
Professional and courteous phone manner
Must be able to perform multiple tasks and should enjoy working in a fast paced environment
Shift hours: 11:30am to 8:00PM EST

183

Operations Support Representative Resume Examples & Samples

Research and resolve all inquiries received via phone, urgent logs, held order queues and auto generated e-mail systems pertaining to order statuses and procedures, NSP department, merchandising and marketing, credit providers, delivery complications and shipment tracking. Proactive Customer Service, ownership of issues, follow up and managing workloads to meet individual customer cut off times is a daily requirement. Identifying and meeting individual needs on exclusive/high touch accounts and uniting with Sales to present a “one team” solution to customers
Approach all delivery issues by thoroughly investigating the situation to ascertain the steps necessary to fix the problem. This includes putting forth recommendations on how to improve processes or offering alternatives on how to solve problems recorded as trends. Reaching the desired solution may include partnering with various internal customers, departments, vendors or delivery agents
When service failures impact customer satisfaction, provide creative alternatives to maintain customer business and avoid returns or cancellations. This frequently involves furniture or technology orders, which carry significant handling costs and out of stock items (including prepaid orders), in which associates need to try to save the sale
Exercise sound judgment in motivating other depts, or service providers to work outside of policy to meet our customer’s needs. This sometimes involves deciding to have Staples absorb the cost of any additional service
Work all duties assigned and have the flexibility to adapt to changes as new accounts or duties are added to workloads as part of our growth. Also be ready to provide excellent service during disaster recovery service failures, such as tipped trailers, authorization lines down, etc
Previous call center experience mandatory/ required, preferably in a fast-paced environment with unpredictable and difficult inquiries
Aptitude for understanding and utilizing a wide array of resources and policies
Demonstrated ability to make quick decisions and collaborate for a win-win resolution of customer’s problems
Able to collaborate with internal and external partners to ensure that each customer service inquiry is resolved efficiently
Confidence to communicate clearly and effectively, both written and verbal, to a varied audience that includes customers, sales, vendors and internal Staples departments
Must be focused, able to multi-task, possess time management and organizational skills
Highly motivated, dedicated and flexible; ability to adapt to a constantly evolving environment
Solid computer knowledge of various software applications including, Microsoft Excel, Word, Outlook, Internet, NOMS Order Management System
Strong knowledge of the Staples Transportation and Logistics group
Strong knowledge of the Staples On-line and/or prepaid orders in Retail environments for when things go wrong

184

Operations Support Assistant Resume Examples & Samples

High School Diploma or GED equivalent is required
Demonstrated knowledge of applicable processes, standrads, software, and/or systems
Proficiency in Microsoft Office, especially Word, Excel, and Outlook
1+ years experience as a team leader or other supervisory/leadership experience
2+ years experience within the applicable business area

185

Manager Operations Support Resume Examples & Samples

University or college degree. Well-rounded knowledge of the Bank's Sales operations, banking policy, procedures and delivery systems gained through a minimum 5 years management experience
Demonstrated excellent analytical abilities, organizational and management skills. Capable of assessing, planning, coordinating and controlling a variety of assignments, while exhibiting sound judgment in all decision making and demonstrating a high regard for the Bank's priorities
Conversant in software applications with emphasis on MS Word, Lotus & Excel spreadsheets
Skill and desire to keep abreast of system changes, available technologies, policies and competitive influences that are developing for Bank and Subsidiary uses
Documented ability to communicate precisely and intelligently in both written and verbal form; ability to negotiate dealings with all levels of personnel throughout the Bank, establishing credibility and rapport
Ability to establish and maintain rapport and credibility with Bank Executives
French mandatory verbal and written

186

Operations Support Engineer Resume Examples & Samples

Identifies long-term improvement opportunities to improve unit(s) profitability and optimize efficiency. Conducts process operations analysis and economic evaluation using simulation software. Reviews findings with refinery management and secures approval to implement. Exercises judgment in equipment design and process development to compromise between process requirements, economics, operator effectiveness and environment/safety objectives
Provides technical input into development and implementation of operator training, operating manuals, Management of Change (MOC) development, hazard and operability reviews (HAZOPs) and piping and instrumentation diagram/drawing (P&ID) verification
Interfaces with refinery’s Commercial group to insure unit constraints and yields are accurately reflected in refinery’s linear programming model and disseminates individual unit’s economic values to Operations and refinery management
Must have physical ability to perform all essential job duties and work extended hours, including nights and weekends in process operations environment. Work may be conducted during periods of inclement weather. Must have physical ability to access all areas of the refinery including use of stairs and/or ladders to inspect critical process and mechanical equipment. Must be available to respond to upset conditions during off-hours
Minimum 3 years process engineering experience in petroleum refinery required
This position is part of an Engineering Technical Ladder with multiple levels. The successful candidate will be placed at a level commensurate with experience and qualifications.**

187

Operations Support Engineer Resume Examples & Samples

Supporting the identification, development and improvement of system operation and maintenance processes/products
Performing system data trending & performance analysis
Supporting system problem/anomaly resolution
Serving as lead focal point for assigned engineering subsystems
Investigating and diagnosing unexpected system signatures
Supporting the coordination and execution of system maintenance tasks and other engineering events
Maintaining proficiency in initializing and upgrading the system simulator
Coordinating across the E1/E2 organization, with the customer, and with our auxiliary system partners to diligently accomplish all tasks
Creating, maintaining and providing team training on a variety of system topics
Potentially providing periodic intervals of 24/7 on-call support in both leading and supporting roles to resolve system issues with minimal impact to operations
Identifying and implementing new or improved tools and processes to increase team efficiency
Self-motivating with the ability to proactively complete assigned tasks
Ability to effectively interact with a variety of stakeholders including factory engineers, management, sub-contractors, trainees and the customer
Bachelor’s degree in Engineering (Aerospace, Electrical or Mechanical preferred) or Scientific discipline plus minimum 2 years relevant technical and real-time operations experience
Ability to work at a government facility within a multi-contractor badgeless team environment
Knowledge of relevant systems/subsystems (based on interview)
Ability to obtain/retain TS SCI clearance with current SSBI and counter intelligence polygraph is required for this position
Ability to successfully complete a multi-month System Training class administered by the program
Familiarity with tcl/tk and/or Perl/tk scripting languages, MATLAB, and/or other analysis and trending tools is strongly desired

188

Operations Support Stage Resume Examples & Samples

Handle 1st level customer compliant issues
Management of and trending of customer faults CPM trouble ticket queues
Escalate and co-ordinate assurance visit with Field Technician
Produce accurate and current work instructions
Available business days from 8 to 8 rosters for customer Incident support
Directly report to Ericsson’s Customer Services Manager
Proactively identify, initiate and implement best practices
Proactively monitor the provisioning mailbox
Complete and update all provisioning activities for the day
Actively monitor new orders from customer and load them in to Ericsson system
Ensure all provisioning activities are appropriately routed for the day
Work closely with external stakeholders to ensure all tasks for the day are completed within the allocated time frame
Work closely with Ericsson Australia contacts (Front Office and Back Office) to ensure Ericsson Managed Service operational commitments are met
Proactively identify potential issues for provisioning
Diploma or Bachelors Degree in Computer Science or related qualification
Good networking background
Basic understanding of running commands on UNIX/Linux would be an advantage
Experienced in Windows, Reporting and Microsoft Office
Knowledge of Radio Frequency (RF) would be considered an advantage
Pro-active approach to work and ability to resolve issues in a timely manner
LI-PK2

189

Materials Operations Support Resume Examples & Samples

Previous knowledge of SAP or similar ERP systems
Good team player with flexible approach and effective interpersonal skills
Knowledge of Six Sigma or equivalent techniques
Previous experience / interaction with suppliers/ vendors

190

Operations Support Engineer Resume Examples & Samples

Assist the O&M engineering team to assimilate a complex new system. Support the identification, development and improvement of system operation and maintenance processes/products
Develop training material and certification requirements for operators against complex engineering subsystems. Develop procedures and training material for system maintenance tasks and other engineering events
Define operator proficiency tasks required to initialize and upgrade the system simulators
Define system data trending & performance analysis
Investigate and diagnose unexpected system signatures. Support system problem/anomaly resolution
Obtain and maintain certification for all crew positions
Identify and implement new or improved tools and processes to increase team efficiency
Basic qualifications for a Level 3 are: a Bachelor’s Degree in a STEM discipline with 5 years of experience, Master’s Degree with 3 years of experience, or 0 years of experience with a PhD
Basic qualifications for a Level 4 are: a Bachelor’s degree in a STEM discipline with 9 years of experience, Master’s degree with 7 years of experience, Ph.D. with 4 years of experience
Experience in complex system assessment/analysis; with exceptional trouble-shooting skills and attention to detail
Strong verbal, written, and interpersonal skills; ability to effectively interact with a variety of stakeholders including factory engineers, management, sub-contractors, trainees and the customer
U.S. Citizenship required. An active TS/SCI clearance based on current SSBI (within 5 years) is required for this position
Knowledge of system / software development life-cycles and agile development practices
Experience determining whether or not the system performance meets mission requirements
Experience with high-level coding languages and scripting/interpreted languages, such as C/C++, Visual Basic, Java, JavaScript, HTML, Python, Perl, Shell Script, bash, and awk
Familiarity with MatLab, Nagios, ClearQuest, ClearCase, Oracle, MySQL, and SharePoint, or related applications
Proficiency with MS Office applications (e.g., Project, Word, Excel, PowerPoint, Access, Visio)

191

Marketing Operations Support Resume Examples & Samples

Consult regularly with members of functional areas including: marketing, planning, merchandising, creative, web content development, and product management
Meet project requirements, test timelines, and successfully assist in bringing projects to life
Be main point of contact for Workfront for projects and training
Process Workfront requests; enter schedules and timelines and ensure that project requests have all info necessary before kickoff
Demonstrate adaptability to sudden changes in scope, schedule, or technical impacts of project timelines, and the focus to provide guidance through changes and tight deadlines
Conceptualize a project from start to finish, and anticipate and mobilize creative expertise to bring the vision to life
Evolve current processes and efficiently roll out features to users
Run 3 weekly meetings; Weekly Production Sync and 2 Kickoff Meetings
Schedule new meetings with teams as needed to create new processes
Track in-progress projects and follow up with teams as needed
Ensure that project deadlines are met and that assets are delivered on-time

192

Administrative Operations Support Resume Examples & Samples

Knowledge of PC operations and other related database applications
Must be proficient in and have at least 3 to 5 years direct and active experience with MS Office applications (Outlook, Word, Excel and Power Point)
Must possess and maintain a valid drivers license and be insurable by the company insuance carrier

193

Operations Support Engineer Resume Examples & Samples

Degree in mechanical engineering
Working towards chartered status
Understanding of the offshore written Scheme of verification
Inspection background
A mechanical maintenance background
Practical hands on experience
Ery proactive
Able to work on own

194

Operations Support Resume Examples & Samples

Pharmacy Inventory
Operating a forklift and lifting up to 30 pounds
Packaging and shipping items
Working with cold packing technology
Ability to operate a forklift and climb ladders
Ability to lift up to 30 pounds
Must be able to stand in a stationary position for over 8 hours
Must be willing and able to work SECOND shift
Equipment certified
Inventory experience
Packing and shipping experience in a mail order or similar facility
Pharmacy experience would be a plus

195

Operations Support Engineer Resume Examples & Samples

Communication and cooperation with international customers and data providers
Monitor connectivity and market data feeds within the SunGard’s market data networks
Monitor error alerts from various systems
Correctly escalate customer issues to appropriate resources for additional assistance when needed
Adhere to production and change control rules relating to implementation, trouble-shooting and outage resolution

196

Operations Support Engineer Resume Examples & Samples

Operational aspects of the Offshore Written Scheme of Verification, including day to day support of the process for
ICP comments and anomalies
ICP Operations focal point – support of ICP field visits and verification activity
Maintenance Deferral
Degraded Safety Critical Elements
Onshore Performance Standards for Safety Critical Elements
Initially supporting and coaching the process as it is rolled out
Day to day support to the process once established
Support the interface between Hub Technical Authorities and Operations
Liaise
Become the Hub focal point driving and embedding the Maintenance Excellence implementation both onshore and offshore
Develop and embed an MCRS to support the Maintenance Excellence dashboard
Provide a two way conduit between shift and maintenance teams to raise the understanding of Asset Integrity and Maintenance Excellence processes
Working with the Operational Excellence Coach develop, refine and embed MCRS process and other OE initiatives within the Hub
On a daily basis liaise with the operations teams both onshore and offshore
Take guidance and regularly report to Maintenance Excellence lead E&P

197

VP Value & Clinical Operations Support Resume Examples & Samples

Provide executive level leadership, strategic direction and recommendations over areas of accountability
Identify and recommend strategies in areas of accountability to improve financial performance
Escalation of unresolved barriers, roadblocks etc
Lead other activities as assigned that improve care to our members
Ensuring that Kaiser Permanente (KP) is positioned to maintain ongoing regulatory compliance across the continuum of care, including NCQA accreditation, Joint Commission accreditation, Medicare 5 Star compliance, DMHC / DHCS / CDPH and CMS care delivery compliance
Develops and monitors the payroll, non-payroll, and capital budgets and expenditures for assigned areas
Supporting efforts to improve “pipeline” of new hires, retention strategies and other staff
Tracking, analyzing, and addressing repatriations from care in facilities outside of KP
Leads regional projects for clinical operational improvement
Minimum ten (10) years of experience in a high level administrative capacity with accountabilities in the following areas: hospital or continuing care operations, administrative clinical management, LMP relationship collaboration and KFH/HP/SCPMG partnering

198

Operations Support Coordinator Resume Examples & Samples

Understanding and appreciation of key purchasing principles
High level of computer literacy, including all standard Microsoft packages
High energy levels; creative & inquisitive
Ability to work well under pressure and to stringent deadlines
Ability to handle a number of tasks, along with core projects, at any one time

199

Computer Operations Support Resume Examples & Samples

Overnight 8 pm – 6 am (Wednesday – Saturday)**
Monitoring of daily and nightly batch cycle via various batch scheduling utilities (NETBATCH and UC4)
Monitor all incoming and outgoing transmissions to clients, vendors, and internal systems (over 15,000 a day)
Application and system monitoring in Production, TEST, UAT and DR environments
Experience with HP Nonstop (Tandem) a must (tacl/netbatch/tal)
Experience with Windows/Linux/Unix
Experience with Connect Direct (NDM), MQ, FTP, PROGNOSIS, VTS (Virtual Tape System)
Solid understanding of SQL
Basic trouble shooting required
Must be able to work well under pressure and with urgency

200

Operations Support Representative Resume Examples & Samples

Monitor supply schedules after fixture, report progress and any operational issues to brokers
Obtain relevant data and provide reports to all concerned
Monitor and update vessels arrival status
Coordinate, prepare, execute and disseminate flow of price & port information
Assist both sales & administration in ensuring correct, up-to-date paper trail of fixtures in the order system
Ensure that post-delivery check is in place and accurate

201

Operations Support Representative Resume Examples & Samples

Identify availability and location of lubricants at any location worldwide, arrange delivery to vessel via local agent, report progress and any problems to the sales team
Be the main “go to” contact for internal placing of sales orders from any other departments i.e. brokers etc
Process/Monitor all orders placed to ensure product availability/smooth delivery to vessels by liaising closely with ship agents/ service providers/transporters/suppliers
Working with inter-region offices/ suppliers across Asia Pacific for sales inquiries
Maintenance of Customers/suppliers in system after obtaining approvals
Assist both sales and administration in ensuring correct, up to date paper/email trail of fixtures
Inputting prices for invoicing, ensuring accuracy of billing
Preparation of export documentations such as proforma invoice/ packing list & familiar with logistics procedures
Generation of weekly reports for Sales team
Assist collections department on accounts for payment when necessary
Liaise with technical department to follow up customer questions
A High School Diploma and above
2-3 years’ experience in a customer support role; preferably supporting a sales team
Experience in the marine, shipping or oil industry is a plus
Organized, meticulous, task oriented and strong sense of urgency
Must be able to follow policies and procedures
Strong interpersonal and communication skills. At ease working in multicultural environment and has the ability to interact effectively with individuals at all levels in the organization
Ability to work after office hours and/or weekends as required

202

Operations Support Associate Resume Examples & Samples

Perform service centre administrative functions for virtual service centres, including updating shipment information, billing, OS&D, imaging, updating deliveries, working reports
Track status of shipments and monitor shipment cycle to ensure service expectations are met
Correspond with internal and external customers for shipment activity from virtual service centres
Ensure appropriate and timely customer service
Build successful relationships with cartage vendors
Must possess high school diploma or equivalent
One year of transportation, customer service, or other directly related experience
Demonstrated time management, attention to detail, organizational, interpersonal and multi-tasking skills
Excellent written and verbal communication skills (both written and verbal)
Strong computer skills, including a proficiency with Microsoft Office (Excel, Word)
Experience and ability to use FedEx Freight core operational computer systems and applications, preferred
Knowledge of company policies and procedures, including administrative processes (i.e. billing, customer maintenance, OS&D, appointments, etc.), preferred

203

Operations Support Assistant Resume Examples & Samples

Checks and codes invoices in SAP prior to approval, then forwards to Corporate. Ensures all A/P processes run timely and efficiently. Sends completed vendor requests to Corporate for set-up process
Answers incoming calls and routes as appropriate. Serves as primary point of contact when field personnel are not available. Locates field personnel via cell phone/satellite or relay message from the control center. Gathers, checks and routes expense reports/purchase card expenses to Corporate via overnight delivery
Manages all incoming/outgoing mail and UPS packaging/shipping. Maintains postage meter and inventory of office supplies. Reconciles all shipping/postage accounts to include daily post office runs
Maintains and updates all DOT and compliance records for operations staff efficiently and accurately. Ensures all time sheets are received, balanced and approved prior to submission to Mandan staff for entry into SAP. Maintains limited personnel files with copies of timesheets, expense reports, etc. Created driver qualification files as needed
Manages PHH monthly process to include fuel cards expenses, reconciliations, updating drive and setting up pins. Enters run tickets in STARS system. Places orders for FRC’s and safety equipment. Maintains monthly inspection books for all pipeline employees, reconciles at year end and prepares their DOT, OSHA and other compliance files
Minimum High school diploma or GED required
Minimum of 3 years general office experience required

204

Operations Support Resume Examples & Samples

We are hiring an operations support role within the Paint Shop to enable the growth of the sites key components such as Fan Cases, Fan Mid Shafts and Fan Blades
The paint shop team carry out tasks on components within the Component Repair Wales (CRW) team
Tasks include preparing, masking and painting a wide variety of components
This team conducts paint work on Fan Mid Shafts which is globally unique to the Wales shop
Ability to operate as a cell/team conducting work end to end on components
Preparing, masking and painting a wide variety of components
There are 11 people in the team and therefore working well together is essential
Prior industrial paint experience is essential
Previous paint experience can come from a broad spectrum of backgrounds including but not limited to the motor or other aviation industries
Previous masking experience is essential
Previous experience of working in a large, diverse team
Excellent communication skills, the ability to get on with colleagues and communicate priorities as required
Engineering background advantageous

205

Bank Operations Support Resume Examples & Samples

Minimum of 2 yrs day to day working knowledge of a Microsoft OS-based server/client environment, IBM iSeries environments, or a Unix-based OS
Experience in troubleshooting file transmission issues, typically using FTP or SFTP
Experience working with security certificates for HTTPS or other SSL encrypted communications
Experience working with Apache or IIS web servers
Experience in troubleshooting LAN/WAN network connection issues
Experience in troubleshooting network printer connection issues
Knowledge of FIS' products and services highly desired
Knowledge of financial services industry highly desired
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Demonstrated ability to persuade and influence others on the best approach to take
Is resourceful and proactive in gathering information and sharing ideas
Occasional on call night and weekend support rotation

206

Partnership Operations Support Resume Examples & Samples

Complete documentation, initiate and manage compliance, risk, finance, pricing and other internal processes required to onboard partner clients
Act as liaison between business lines and contract team to facilitate the completion of partner agreements
Perform ongoing review of partner contract, risk and compliance obligations to ensure they are being met. Flag contracts due for renewal to managing business lines
Manage partner pipeline reporting, monitoring of results and contract fulfillment
Ensure procurement requirements are identified and adhered to
Keep informed of regulatory and legislative changes affecting partner operations. Review active partner contracts for contract fulfillment
Establish and maintain working relationships with internal business partners to act as an essential resource for CPS
Must feel comfortable communicating cross-functionally within the organization
Ability to manage multiple initiatives simultaneously while meeting deadlines

207

Operations Support Resume Examples & Samples

Knowledge of shell scripting, Oracle and/or MS SQL Server, Perl and/or Visual Basic (Experience a plus)
Knowledge of the configuration management process including implementation and tracking of migrations to client environments
Practical problem solving and strategic thinking skills; critical thinker with excellent judgment and initiative
Understanding of adhering to contractual Service Level Agreements
Strong commitment to maintaining professional, trusted client relationships
Strong interpersonal skills, including the ability to work across the organization and interact effectively at all levels of management and peers
Ability to take responsibility/ownership for decisions, seeking advice where appropriate
Strong written and oral communication skills. Ability to provide clear, effective communication regarding technical issues and impact to client business
Time management, attention to detail, expectation setting and organizational skills to provide solid service management
Ability to work on own initiatives with minimal management supervision
Flexibility to work with clients and support teams across time zones
Comprehensive knowledge of Microsoft Office Products
Knowledge of automated job scheduling tools
Familiarity with a multi-tiered architecture and network connectivity
Unix

208

Operations Support Assistant Resume Examples & Samples

Assists in implementing the local Safety, Health and Worker's Compensation Program
Coordinates facility matters with the General Services Administration, Leaser, contractors and other building occupants
Assists with the administration of the Emergency Preparedness Programs, Continuity of Operations Plan (COOP) and Occupant Emergency Plan (OEP) Programs
Assists with the safeguarding of physical security and secure property of the office by issuing access and maintaining local office Access Control Systems and logs as necessary
Assist with the management of our First Aid with AED and CPR Program
Assists with duties assigned to the telework program, by assisting the Telework Coordinator
Maintaining subject matter files, technical instructions, and/or operating procedures

209

J Future Operations Support SME Resume Examples & Samples

Facilitate and support detailed planning, research, and analysis for Counter-Terrorism (CT) and Counter-Weapons of Mass Destruction (C-WMD) Contingency Planning working groups
Lead and support regional, trans-regional, and crisis action planning efforts in support of GCCs and USFK SOF requirements
Facilitate and lead USSOCOM’s “Coordinating Authority” responsibility in support of the National Military Strategic Plan to Counter Trans-regional Terrorist Organizations
Facilitate and lead Global Synchronization of SOF (GSOS) in support of the Global Campaign Plan for SOF (CP GSO)
Update the Global Special Operations Synchronization Process (GSOS)

210

Operations Support SME Resume Examples & Samples

1208 Operations Support SMEJob Description
Provide subject matter expertise to the Section 1208 Lead Program Manager regarding 1208 authority areas of interest
Provide support to information management for the 1208 program via the USSOCOM portal
Plan, organize and execute periodic operational and administrative workshops to inform and train 1208 project managers
Prepare and staff executive reports through USSOCOM HQ to the Office of Secretary of Defense
10 years’ experience in the Military Decision Making Process, deliberate and crisis planning, and the Joint Operational Plans and Execution System procedures
5 years’ experience working Concepts of Operation and Expense Authorization Documents
Completed, one Joint Staff, combatant command, or multi-national staff tour Graduated from a Joint Professional Military Education course, Intermediate Development Course or a Senior Professional Military Education Course
5 years’ experience working with USSOCOM, subordinate organizations, DOD, and knowledge of each military U.S. military service’s roles and missions

211

J Future Operations Support SME Resume Examples & Samples

3 years’ experience in strategic-level planning (e.g. operational design, military decision making process, contingency plan development, etc.)
Completed, one Joint Staff, combatant command, or multi-national staff tour
Graduate of a Joint Professional Military Education course, Intermediate Development Course or a Senior Professional Military Education Course
5 years’ experience using communication skills, both written and oral, to include preparation of written products for senior leader (general officer/flag officer/senior executive service level) use and the ability to communicate at all levels in a highly professional manner

212

Coordinator, Logistics Operations Support Resume Examples & Samples

Minimum 1 year of related work experience required
Knowledge of financial, accounting, purchasing, budgeting and management practices
Knowledge and expertise of daily operations and maintenance
Understanding of federal, state, and local code compliance and company policies and procedures
Planning and organizational skills along with sound decision making
Ability to analyze and interpret reports, documents, and statistical data
Ability to work well with other individuals and groups

213

Operations Support Coordinator Resume Examples & Samples

Booking manufacturing orders on Movex
Batch History review at Subassemblies and Final Batch History Record Review
Liaise with all relevant BCBL departments on new or improved product transfer to the operations group
Support of procedural updates, preparation for audits, complaint investigation, NCPR, Deviations as required
Backup to Movex Inventory Control and Liaison with planning on weekly manufacturing schedule
Diploma or Degree in Science with a minimum of 3 years experience in the healthcare industry or 5 years experience in similar Manufacturing or Quality
Ability to prioritize objectives in alignment with company goals
Strong interpersonal and communication skills are essential
Ability to work on own initiative does not require supervision
Experience in Regulatory/ Quality System Requirements as per IVD Directive (CE Mark) and ISO standards
Can communicate effectively with all levels within the organisation
Promotes and ensures customer satisfaction through the development of professionalism and efficiency in the department
Ability to manage change effectively

214

DC Operations Support Coordinator Resume Examples & Samples

Coordination and supporting people and safety
Proven ability to make recommended changes to continuously improve existing administrative processes to enable Leaders to Lead, spending more time on the floor while ensure critical administrative duties are attended to
Ability to escalate for support as required
Minimum 3 years’ experience in an administrative role
Ability to juggle multiple tasks simultaneously
Highly developed interpersonal skills
Will be required to be flexible in location to support Toronto Operations

215

Operations Support Engineer Resume Examples & Samples

Bachelor’s degree in a STEM discipline with 9 years of experience, Master’s degree with 7 years of experience, Ph.D. with 4 years of experience
U.S. Citizenship required. An active TS/SCI clearance based on current SSBI (within 5 years) is required for this
Experience with high-level coding languages and scripting/interpreted languages, such as C/C++, Visual Basic, Java,

216

Operations Support Engineer Resume Examples & Samples

Ability to research, analyze, prioritize, problem solve, and work several tasks concurrently with minimum supervision
Working knowledge of Ruby on Rails and Python
Experience with LAN Management & Network Practices to include: Network system performance monitoring and analysis; Computer, server, and network security troubleshooting; supporting network communications, cabling, software, routing, and data backups; and Atlassian Confluence wiki-based system software technology, clients, and servers
Understanding of computer systems, computer networks, mobile networks, and RF technology along with a familiarity with clandestine technical collection capabilities and field operations
Understanding of current network security technologies
Working knowledge of clandestine, technical, and overt collection capabilities and methods and the relationship of intelligence gaps
Working knowledge of operational tradecraft skills, application collection tools, and the laws and regulations governing operational activities

217

Operations Support Intermediate Analyst Resume Examples & Samples

Has supervisory experience in back-office operations
Leadership Qualities with good communication and interactive skills. Able to be decisive in high-pressured environments
Web savvy and have strong PC skills
Strong team player who is prepared to work in a challenging environment and able to work independently
Thinks “out of the box” to find innovative solutions to problems

218

Operations Support Resume Examples & Samples

Technical Support
Provides tier 1 support and triage for IBX system, process, install and technical issues, including reviewing escalations, identifying problems, determining type of issue and triaging to other teams (e.g., whether to resolve within IBX or send to supervisor or global team)
Process Support/Optimization
Participates in cross-functional teams to review business and/or technical processes within the IBX, refine or make suggestions for continuous improvement and support implementation of changes Systems Support
Identifies systems issues (e.g. business system bugs on functionalities, buttons, training gap), making recommendations for and managing the implementation of solutions Data Support/Analysis
Audits data and issues within the IBX (e.g., local practices/operations against system requirements/Global Charter), creating custom reporting to further understand and analyze the issue, and recommends corrective actions/resolutions; assesses validity and integrity of data being used
Documentation - Authors documentation (can be technical & non-technical) (e.g., technical specifications and standards, SOPs, articles, reports and user manuals) and serves as content owner for standard operating procedures and SME for Global Process Library Training
Assists in facilitation of user acceptance testing (UAT) for deploying system and process enhancements to production (e.g. Siebel releases, UI/functional testing)
Mentors junior team members
Plans, coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)

219

Operations Support Representative Resume Examples & Samples

Providing information to employees, managers, HRs regarding Military Leaves, Adoption Reimbursements and Time & Attendance Policy issues
Performing analysis on related issues and determining required actions
Managing policy related transactions and inquiries
4 year college degree preferred or 1-2 years of equivalent work experience
Excellent organizational skills and knowledge of Excel and Word
Knowledge of Work brain workforce management system is a plus
Preferred knowledge of Peoplesoft/Oracle HRMS System

220

Operations Support Resume Examples & Samples

Action Script & Flex - Eclipse AXDT
Java SE - Swing
JSP + Java SE / advanced
PHP / advanced
Linux shell scripting / advanced
C++ / advanced
AJAX
Template Matching
Oracle VM
Priority setting to resolve conflicting goals with restricted resources
Result oriented with good skills in leading and motivating people and conscious of responsibility
Flexible and responsive to changing work patterns and demands
A thorough and methodical approach to work
Highly developed skills in interpersonal communication
Highly developed skills in knowledge sharing by actively contributing knowledge, experience and skills to create a learning culture

221

Operations Support Assistant Resume Examples & Samples

3-5 years experience in banking operation, Operational process management
Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area
Should have good comprehension skills and be attentive to details

222

Digital Operations Support Resume Examples & Samples

Own end-to-end eCommerce return flow in Switzerland: this includes accepting, logging and monitoring each customer return
Ensure all returns are processed through associated VF systems
Ensure that customer refunds are issued and inventory levels managed accordingly
Manage stockroom and escalate potential overstock issues in a timely matter
Act as point of contact for other business functions for inbound and outbound flow
Test new processes/enhancements to logistics flows when needed
Manage shipments (pick, pack, weigh), create supporting documentation (invoice, COO etc.) and liaise with carriers to send returned items back into EU distribution hubs
Support on various digital development initiatives (data analysis, meeting coordination, development of power point presentation etc.)
Language skills: Fluent English language is essential - both written and verbal
Analytical Skills: Good working knowledge of computer systems with emphasis on MS Office software (Excel, Power Point and Word)
Able to work as part of a team and individually when required
Dynamic, flexible and eager to learn
Physically able to prepare packages for shipments and manage shelf stock
Experience: 6 -12 months experience in digital or ecommerce is desirable but not essential
Education: University Degree in Engineering, Computer Science or Business Administration is desirable but not essential

223

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

80% Production Activity (e.g. Problem Solving, Meetings, Risk/Control, Audit Management, Peer reviews)
10% Customer Activity (e.g. senior management)
5% Participate in Re-engineering projects and provide guidance on R&C matters
5% People Relationship (e.g. Training team members on R&C topics)

224

Operations Support Resume Examples & Samples

Telephonic patient monitoring for scheduling member’s first orders
Handling of clinical information and brief case management with Pulmonary Arterial Hypertension drugs
Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits
Serve as Single Point of Contact (SPOC) for high touch centers/physicians as well as field representatives for new patient starts
Triage incoming telephone calls as appropriate based on caller’s needs
Assist in redirecting images, co-pay issues, and corrections
Perform benefit investigation for new PAH patients
Manage and track referrals within the department
Research and resolve escalated or complex problems as assigned by leader or as escalated by team member
Serve as subject matter expert to less experienced team members in processes and procedures, resolution of issues, and ESI systems

225

IT Operations Support Resume Examples & Samples

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc
Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications.Search Jobs US

226

Operations Support Assistant Resume Examples & Samples

Position requires strong communication skills
Ability to comprehend information, ability to work with a sense of urgency and meet deadlines and the ability to provide feedback to supervisor and other level 's of management
Must be able to thoroughly understand strategy and policy and procedures. Will assist in training of staff and maintain own self development. Other duties will also be required as assigned by management

227

BC Operations Support Spec Resume Examples & Samples

Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards
Mirror all billing systems actions in web tools like Salesforce.com
Experience with 10-key, telephone, and personal computer
Prior customer service or dispatch experience
Knowledge of billing system, SFDC, NYROC, Eventrak and OMSE a plus

228

Production Operations Support Engineer Resume Examples & Samples

Problem Determination / Resolution : Work with the Operational teams to troubleshoot & identify root cause of issues and implement solutions to prevent future occurrences
Flexibility: Handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first
Build Efficiency: Identify, recommend, and implement long term changes to continuously improve applications’ reliability and performance. Simply, automate and improve our methods to build more efficiency
Communication: Build strong relationships with other teams through clear & concise communication, delivery and domain knowledge
Successful completion of a degree in computer science or related IT field preferred
3+ years’ experience in Web based applications
Basic understanding of the Web Server (Apache) and App Servers (JBoss or Tomcat)
Basic understanding of e2e flow of a Web HTTP request
Basic understanding of DNS, CNAMEs, Firewall etc
Basic understanding of Unix / Linux Operating System & hands on with unix commands & regular expressions
Familiarity with content delivery networks (Akamai Web Application Accelerator experience preferred) & load balancing devices (F5s)

229

Citibank Berhad Kl-operations Support Intermediate Analyst Resume Examples & Samples

80% Production Activity (eg Problem Solving, Meetings, Risk/Control, Audit Management, Peer reviews)
10% Customer Activity (eg senior mgmt)
5% People Relationship (eg Training team members on R&C topics)
Strong understanding of operations management (preferred but not required)

230

Office Operations Support Resume Examples & Samples

FACILITIES: Responsible for the operational sustainment of office spaces; Serves as PDSAS representative to Pentagon building operations manager; requests recurring service, preventative maintenance, repairs and /or infrastructural operational malfunctions
INFORMATION SYSTEMS: Serves as organizations alternate client support administrator
Acts as liaison between staff and AF Cyber Ops and 844th desktop support. Provides Video Teleconferencing IT system support, trouble shooting, repair, maintenance, and escalation service support
MEETING SUPPORT: Maintain, schedule and operate the PDSAS’s meeting, and conference facilities & equipment. The Contractor shall assist with meeting preparation, IT requirements, and administrative support to all hosted meetings, conferences, and events at any PDSAS location or contractor provided (SAIC) venue
Administrative Record Project Lead experience
Information Technology experience

231

Operations Support Assistant Resume Examples & Samples

Retrieving information from other software systems (e.g., databases, spreadsheets, graphics, and word processing), analyzing data for inclusion in reports and publications
Preparing personnel actions, providing benefits information, serving as timekeeper, coordinating and scheduling training, and maintaining records
Tracking and providing information regarding employee and labor relations matters, performing various tasks to assist in administering these programs

232

Operations Support Tier Resume Examples & Samples

1+ years recent experience with basic networking and internet troubleshooting
3+ years recent experience as help desk or desktop technician
2+ years recent experience with documentation and process driven environment

233

Mgr Operations Support Resume Examples & Samples

Supervise coordination of the Corrective Action/ Self Assessment Program/Performance Indicators for Operations
Establish and maintain consistent Operations procedures, policies, and direction consistent with fleet goals and initiatives
Periodically assess the effectiveness of plant Operations
Manage special projects and initiatives important to improvement in Operations performance
Supervise implementation of the fire protection program
Provide budget oversight
Identify, develop, and implement industry best operating practices in conjunction with all Exelon sites

234

Inside Operations Support Resume Examples & Samples

Responsible for the successful implementation and execution of the Winsupply & Johnson Controls strategic plan under the direction of the National Account Manager for specific National Account
Program support for National Account
Program tracking and reporting
Marketing Support
On-Boarding of Winsupply Local Companies
Open Globe support
ProRewards Implementation
Coordinates monthly webinars, conference calls, blitz training, team meetings, and annual National Account trade shows. Collaborates with IT team in program development and updates to support program tracking
Work with the Unitary Regional Sales and Marketing team to manage and track marketing programs for their customers
Collaborate with IT organization to provide infrastructure updates and program set-up
Coordination of Elite Customer Tour Programs to various UPG Manufacturing Facilities

235

INL Operations Support Coordinator Resume Examples & Samples

The Operations Support Coordinator (OPSCO) reports directly to the Regional Lead OPSCO as part of a small, regionally focused operational planning and support team. Serves as the #2 leader on the team
Coordinates operational support to multiple OCONUS sites within his geographic area of responsibility
Lead Operations planner for future projects and contract efforts in his geographic area of responsibility
Acts as the Regional Lead OPSCO in his absence
Maintains full Situational Awareness of current operations and planned future operations. Supports as needed and coordinates the resolution of issues impacting current and future operations
Responsible for maintaining a continuous and accurate picture in his area of responsibility regarding
Location of assets and personnel
Operations Status
Significant Events
Current and future missions
Plan, coordinate, monitor and controls ferry flights moving between the CONUS and OCONUS Sites within his assigned Region
B.A./B.S. degree from a four-year college or university in a related field and/or combination of education and related experience
Minimum ten (7) years of experience in flight operations, flight operations planning, support, scheduling and coordination in both international and domestic settings
Minimum 3 years experience in leadership/management positions in flight operations
Strong English speaking and writing communication skills
Teamwork - Builds alliances, partnerships & collaboration with others including those different from him/her; deals tactfully with others; assumes helps with a variety of team roles
Expense Management - Plans budget appropriately, uses sound judgment; analyzes operation for improving expense efficiency; demonstrates knowledge of financial process & results
Leadership - Builds commitment to team, company, mission & customer through effective & frequent communications; promotes an environment of trust; fosters a respectful, energetic & positive work culture

236

INL Operations Support Coordinator Resume Examples & Samples

Manages all contract personnel and activities (operations, maintenance and logistics) at the assigned Forward Operating Base (FOB) in order to deliver safe, efficient and comprehensive aviation support to the DoS
Manages, tracks, reports FOB operational, training and support activities
Responsible for tactical leadership and acts as a primary architect to shape the strategic direction of all operational activities and resources at the FOB Site
Coordinates with Country Site functional leaders to address disciplinary issues in country and recommend disciplinary action
Ensures Air Mission requests are consistent with and in support of contract obligations
Manages crew schedules to ensure assignments are in accordance with personnel qualifications for type of aircraft, DoS safety and operational regulations and company policy
Ensures required operating reports, such as submission of pilot training and proficiency records, flight schedule reports and all other documents are submitted to the functional managers in a timely manner to meet company and customer time lines
In coordination with the Country Site Manager and other Functional leaders, helps develop, manage, and represent all AAR INL programs in the assigned country, ensuring high levels of accountability and program success
Maintains strong relationships with supported HN organization, DoS personnel, associate contractors and vendors
Performs supervisory responsibilities in accordance with the organizations policies and applicable laws
Maintains Pilot qualification and routinely flies assigned mission aircraft as follows: CH-46 PC
Minimum of five (5) years of flight operations management experience
Minimum of one (1) year performing duties with similar responsibilities managing aviation operations
1,500 hours of military total pilot time and is a NVG qualified pilot
Possess a thorough knowledge of HN, ICAO and Federal Aviation Administration regulations and other appropriate guidelines pertaining to the contract operation
Strong English speaking and written communication skills

237

INL Operations Support Coordinator Resume Examples & Samples

Manages the operational planning and joint mission coordination with the supported Host Nation organization(s)
Ensures all contract requirements are fully coordinated and integrated with the supported HN Organizations and safely and effectively accomplished in accordance with customer established standards and operating procedures
Spanish Language and Reading Level 2 qualified
Fluent in Spanish for Central and South America position(s)

238

Operations Support Resume Examples & Samples

Collect, analyze and interpret trend information to address and resolve non-routine business-related concerns
Comprehensive knowledge of claims processes and customer service standards preferred
Experience with the Claims Administration System (CAS) preferred
Associate’s or Bachelor’s Degree in Business, Finance or a related field

239

Operations Support Spec, Senior Resume Examples & Samples

Serves as liaison between department and business partners, both internal and external
Identifies, evaluates, recommends and implements process improvement initiatives
Manages and leads complex assignments and special functions such as vendor oversight, contracting, inventory monitoring, reporting, new business implementations, quality reviews, root cause analysis, training, operational processes, etc
Leads activities in cross functional environment and collaborates with leadership to implement new processes
Leads, manages, monitors, performs UAT and complete key improvement projects in an accurate and timely manner
Assists leadership team with resource management, including distribution of work, recruiting, staff training and performance input
May participate in internal audit activities
Conducts /supports assessment audits of the operational areas for multiple product lines to determine the operations' degree of readiness for compliance to the appropriate state or federal regulatory requirements. Collaborates with operations regarding level of understanding of the respective requirements
Verifies scope of the audit assessment meets the state and federal requirements. Presents scope of assessments and plans to operations management
Documents assessment results including areas of non-conformance and prepares audit reports including correspondence and corrective action plans to ensure all requirements are satisfied within the designated timeframes. Works with Delegation Oversight team as needed. Presents results to operations management
May develop, revise, and maintain audit tools as deemed appropriate
Conduct annual review of department policies and procedures for multiple product lines to meet our state or federal regulatory requirements
Performs all other related duties as assigned
Required 5+ years of experience in a related field based on assigned area
Preferred Other Previous health care experience
Preferred Other Previous supervisory experience
Advanced Demonstrated analytical skills
Advanced Other Strong understanding of managed care and its place in the health care industry
Advanced Other Understanding of interdependencies on other business units
Required Intermediate Xcelys

240

MES Operations Support Technician Resume Examples & Samples

Troubleshoot hardware issues and replace hardware on both desktop and laptop PCs
Troubleshoot basic network, software, printing problems
Process data based on the needs of the MES Support Team
On call support and act as incident manager for swing and graveyard shifts when on call or working shift on site

241

Operations Support Intermediate Analyst Resume Examples & Samples

60% Production Activity (e.g. Payroll Processing and Reconciliation, GL accounting, Statutory Compliances, Audit readiness)
25% Customer Activity (e.g. Employees, HR, senior management)
10% Participate in Process improvements, Re-engineering projects
5% People Relationship (e.g. Training team members on payroll processes)
Demonstrates a sound knowledge of payroll processes and systems
Knowledge of country Payroll legislation and significant processes ie: Year-end tax process and statutory contributions
Demonstrated success in identifying and resolving issues to the complete satisfaction of customers and HR partners
Ability to work in an environment where compliance with processes and procedures is of priority
Microsoft Office Suite (Word and Advanced Excel)
Ability to work in a fast paced environment, under pressure and with constant deadlines
Time Management
Administrative Documentation
Customer Service Oriented - Helpful (Vanilla Flavored Responses)
Communication - Business Written
Communication - Business Verbal
Communication - Business Presentation
Creative Problem Solving
Supervisory (eg process execution, capacity monitoring, etc.)
Educated to university or college degree with Finance
Strong understanding of operations management

242

Temporary FPS Pricing Operations Support Resume Examples & Samples

Support the day-to-day activities within FPS Pricing Team. Proficient capability to manage complex data tasks by using IT supported tools (i.e. MS excel, SAP)
Backup of permanent pricing team members in case of need in order to secure day-to-day pricing business continuity
Liaise with sales and pricing team and other related departments within FPS
This role is required until the stable status of FPS Pricing processes are implemented
Bachelor (Master degree preferred) preferably in marketing/management/finance/economics/IT related field
Relevant Experience is a plus, but the knowledge sharing will be provided
Fluent in English is must, any additional language, especially German is a plus
Proficient in MS Excel
Knowledge of SAP is a plus
Analytical and structured thinker
Proactive, self-motivating, result oriented, level of stress tolerance
Ability to work autonomously within project environment
Ability to respect international culture and behavior within team(s)

243

Ussocom J Operations Support Smes Resume Examples & Samples

Analyzes DOD operations, plans, and strategies
Assesses effectiveness of Geographic Combatant Commands’ overseas contingency plans
Facilitates and supports detailed planning, research, and analysis for Counter-Terrorism (CT) and Counter-Weapons of Mass Destruction (C-WMD) Contingency Planning working groups
Lead and support regional, trans-regional, and crisis action planning efforts in support of GCCs and TSOC SOF requirements
Bachelor’s degree in any field, Masters degree preferred
12 plus years combined Joint, SOF, Interagency, and Regional experience working military operations to include special operations conducted in a joint, combined, and interagency environment
3 plus years’ experience in strategic-level planning (e.g. operational design, military decision making process, contingency plan development, etc.)
Completed one Joint Staff, combatant command, or multi-national staff tour
Knowledge of the Regional (PACOM, EUCOM, Western Hemisphere (WHEM), CENTCOM, AFRICOM) Theater Special Operations Command’s areas of responsibility, policies, Special Operations and conventional force command relationships and associated political environment
Broad knowledge of SOF organization, missions, equipment, doctrine, and employment in order to provide critical data for decisions; and articulate basis for recommendations
5 plus years’ experience using communication skills, both written and oral, to include preparation of written products for senior leader (general officer/flag officer/senior executive service level) use and the ability to communicate at all levels in a highly professional manner
Current DoD Top Secret clearance and eligible for SCI access required

244

Capital Markets Operations Support Resume Examples & Samples

Maintain due diligence records in Salesforce and display ownership of data integrity
Ensure timely handoffs between teams for incoming business
Communicate with internal and external clients to acquire property information and files
Actively follow up with clients to ensure documents are received
Organize and save documentation on company server according to processes
Make recurrent monthly requests to clients for property financials and rent rolls
Generate status reports and provide visibility by way of updates
Work closely with team members on department initiatives

245

Procurement Operations Support Resume Examples & Samples

Maintaining close relationships with clients and agencies in order to understand requirements & provide on-boarding solutions, arranging regular on/off site visits where relevant
Validate and approve submitted requisitions as well as approving CMS requisition submissions
Provide the first level of candidate screening (reviewing CV’s)
Validate requisition tiering options and override these where necessary - on a case by case basis
Organise interviews, create, validate and approve work orders. Complete P104 approvals
Manage Back to Back (Non-PSL) contractor requisitions in accordance with APS category management strategy, liaising with CX Lead or APS Category Manager
Perform category / supplier management activities ensuring that the client benefits from continuous improvement from their supply agreements, through the management of service levels, tracking of compliance and reporting of benefits realized. Resolve performance issues associated with supplier agreements
Ensure effective customer and supplier relationships and serves as initial escalation point for issue resolution
Ensure that procurement services are delivered in accordance with APS sourcing methodologies and quality processes
Support the APS and CX Lead with general organisational activities as requested
Provide high quality procurement service to the client ensuring that contractual and SLA obligations are met for work within scope of role, Report on activities, opportunities and results within category
Active management of designated clients
Ensure all WQM tickets are actioned on a daily basis, liasing with the CX Helpdesk where appropriate, ensuring the issue is resolved and communicated in the agreed manner
Identify
Manage and complete extensions/terminations to contractors in the relevant manner
Matric
Further studies in procurement advantageous
3 – 4 years working experience
Specific 2-3 years experience in the recruitment industry to include
Demonstrated ability to understand client requirements and selecting appropriate candidates CVs to meet those requirements
Must have good understanding of relevant skillsets/industry as required by client
Well versed in standard procurement/HR terms and conditions
Previous experience of Vendor Management Systems a bonus (IQN, Beeline, Ariba, SAP)

246

Client & Operations Support Resume Examples & Samples

Client association membership processing and updating in membership database (iMIS) or other association membership software (task will involve daily data entry)
Batch processing between membership database and our client facing accounting staff
Daily credit card report processing, including batch closeout and interface with Financial Management & Accounting personnel
Preparation and mailing of membership packets inclusive of membership cards, certificates, welcome letters, etc. (e.g. mail-merge)
Running membership reports inclusive of counts, renewal comparisons and invoices
Filing of membership forms, lockbox batch and credit card reports
Assisting in membership service inquiries as related to database (e.g. a member calls asking for their membership login information for the association website or requests a copy of a journal article)
Mass mailing preparation as needed
Other administrative projects as needed
Front line customer service for client association members and prospects
Microsoft Office proficiency (strong technical skills)
Data entry experience (experience working with databases)
Applies good judgment and handle sensitive financial information
Filing and core clerical skills
Strong interpersonal skills (e.g. effective listening/speaking/writing, working with teams, professional phone skills)
Is flexible - shifts gears effectively and goes with the flow if things get hectic
Can juggle several assignments at once
Demonstrated history working well with other employees at all levels and from other departments
Participates in group discussions, meetings, work teams - not just as a scribe

247

Operations Support Associate Resume Examples & Samples

Effectively use monitoring tools and respond to alerts that impact the environment with supervision
Monitor automated batch processing tools to ensure that all agreed Service Levels are met. Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools
Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving BDM led situations. As a member of the IOC operations team, answer daily calls for support related to IOC lead issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the IOC incident to the proper area for Root Cause Analysis
Anticipate, develop, and coordinate special projects in conjunction with IOC leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated
This would include interaction with company and vendor led support issues
Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements
Communicate the critical project elements and gain organizational buy-in to successfully complete improvement projects identified by management. Create improvement projects which integrate organizational and technology changes. Effectively manage and assist others in managing change
Associate's degree in business or related discipline; or equivalent combination of education and experience

248

Operations Support Coordinator Resume Examples & Samples

Serve as the BASF Site Security Representative and Site Information Protection Officer (IPO); providing oversight of all contracted Security Guards. Responsible for ensuring they perform their duties in accordance with established policies and procedures and provide necessary support to facilitate the safe execution of their duties
High School diploma required. College Degree Preferred
5+ years experience in an industrial processing/production environment
Demonstrated performance of 2 or more years in an applicable role. Experience with Industrial Hygiene sampling Preferred
Proactive, motivated self-starter capable of working with limited supervision
Strong organizational skills and ability to handle multiple, concurrent tasks effectively
Strong interpersonal skills and ability to effectively lead a cross functional team environment to achieve organizational objectives

249

Branch Operations Support Resume Examples & Samples

Understands the company’s vision, mission, and strategy; understands business unit objectives and sets/accomplishes individual performance goals accordingly
Oversees and leads administrative staff to ensure work is completed in a timely and accurate fashion. Supports sales efforts of branch sales team
Processes claims as applicable
Reviews and manages the routes (drtrack)
Reviews daily stock receiving and invoicing reports. Oversees physical inventories and makes adjustments as needed to branch inventories. Assists with cycle count management
Handles all petty cash transactions including reconciling petty cash

250

Operations Support, Night Shift Resume Examples & Samples

5-8 years of professional experience
Advanced knowledge of all email applications and capabilities that are stored within them
Solid troubleshooting skills, and demonstrated communications skills (written and oral)
Cable writing

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