Operations Support Director Resume Samples

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J Yundt

Jolie

Yundt

66054 Labadie Loaf

Phoenix

+1 (555) 839 0881

66054 Labadie Loaf

Phoenix

Phone

p +1 (555) 839 0881

Experience Experience

Detroit, MI

Operations Support Director

Detroit, MI

Weber and Sons

Detroit, MI

Operations Support Director

Supporting the business with their respective business opportunities in providing commercial advice and of relevant policies and procedures
Implementing a continuously improving controls and process framework that complies to Visa policy and procedures
Develop remediation plans to address identified issues impacting the controls and processes environment
Provide consultative support to assist the HK and TW Businesses in supporting business opportunities to achieve a positive outcome for the customer and ensuring compliance to policies and procedures
Provide commercial advisory to the Business and seen as a “go to” subject matter expert on policies and procedures
Partner with controls BUs including Controllership, Legal, Compliance, Finance, and Sourcing to implement and maintain business procedures with robust controls in place that are adhered to
Member of the NEA Controls Committee that meets regularly to align on supporting the Business effectively, and review complex &/or high risk transactions

Los Angeles, CA

Director, Distribution Operations Support

Los Angeles, CA

McDermott-Bogisich

Los Angeles, CA

Director, Distribution Operations Support

Develop and maintain excellent working relationships with our internal and external partners
Work closely with Distribution to manage service expectations
Coach, mentor and direct the responsibilities of team members, providing a motivating and engaging environment while encouraging initiative and innovation
Manage onboarding of new firms and firm relationship changes
Provide training and education on John Hancock processes to Distribution Partners
Manage budget and headcount related processes for cost center including monthly reporting to department Finance team
Lead and manage people, process, risk and service in a progressive and competitive environment

present

Boston, MA

Corporate Director of Operations & Operations Support

Boston, MA

Lakin-Hane

present

Boston, MA

Corporate Director of Operations & Operations Support

present

Oversight and responsibility for the following key documents for individual hotels
Oversight and responsibility for the following areas for individual hotels
Accurate and timely financial reporting and critiques
Newborn & Adopted Child Leave
Rooms Operating Standards and programs might include – VIP bath amenities; R Club standards; in room technology standards; operational productivity standards; laundry costs; management staffing models; etc
Support and live brand culture and values at every opportunity
Promote the sharing of best practices in all disciplines between hotels and brands; identifying best in class operating practices and implementing them across the organization

Education Education

Bachelor’s Degree in Business Administration

Chapman University

Bachelor’s Degree in Business Administration

Skills Skills

Excellent analytical skills and follow‐up ability
Excellent written and verbal communication skills, as well as interpersonal skills
Strong Communication
Business Support Analytics
Follow Up Skills
Well Respected / Trusted
Data Trend Analysis
Problem Solving
Delivery/Execution
Excel and powerpoint

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Operations Support Director Resume Examples & Samples

Develop remediation plans to address identified issues impacting the controls and processes environment
Provide consultative support to assist the HK and TW Businesses in supporting business opportunities to achieve a positive outcome for the customer and ensuring compliance to policies and procedures
Provide commercial advisory to the Business and seen as a “go to” subject matter expert on policies and procedures
Represent the voice of the HK & TW territory Sales teams to ensure the needs of the business are represented in developing and delivering effective controls, processes and procedures
Partner with controls BUs including Controllership, Legal, Compliance, Finance, and Sourcing to implement and maintain business procedures with robust controls in place that are adhered to
Accountable to the hub Operations Support Senior Director based in Singapore to ensure consistency in AP wide approach to delivering guidelines to executing business in accordance to policies and procedures, and reviewing proposed policy exceptions
Member of the NEA Controls Committee that meets regularly to align on supporting the Business effectively, and review complex &/or high risk transactions
Perform root cause analysis and drive corrective action of exceptions identified by key controls stakeholders
Develop metrics reporting and analytics of implemented processes that measure risk and support continuous business improvement activities
Collaborates with Controllership to develop and maintain procedures and standard processes to assess, report, and remediate operational risk and compliance-related issues; provides regular self-assessment reporting to Group Executives and Country Managers
Prior work experience in a business operations, compliance, audit, or risk with focus on operational controls
10-15 years of business experience including supporting senior leadership
Audit, compliance or risk function experience desired
Experience in financial services or payments industry preferred
Bachelor's degree in a business discipline, with higher degree qualifications preferred
Good finance and accounting knowledge
Knowledge of card and payments industry
Excellent Microsoft Excel and Access working knowledge
Experience or qualifications in business improvement methodologies such as six sigma an advantage
Strong problem solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis
Experience in creating, implementing and training on policies, procedures and guidelines
Ability to work effectively in a matrix management structure, that is diverse, international with a multi-cultural environment
Strong interpersonal skills and ability to drive effective change at all levels of the organisation
Native business English and Chinese, both oral and written

New Accounts Operations Support Director Resume Examples & Samples

Develop and implement performance management tools that measure site, department, function and individual performance
Ensure that all reports, analysis and forecasts are based on accurate, consistent data and assumptions are clearly documented
Work with systems groups to automate ongoing reporting and provides ad hoc reporting and analysis to managers as needed
Work closely with operational areas to identify and implement process improvement opportunities
Provide cost benefit analysis on potential opportunities and track and provide reporting on the status of all initiatives
Develop and maintain integrated expense/budget analysis and projections, identify data trends and create forecasting models appropriate for both production level supervisors and senior level management
Provide divisional Chief of Staff and NNA ED budgeting and forecasting analysis including research and explanation of variances
Assist with the rollout of the unit costing methodology across division areas to achieve greater cost transparency and understand impact of business volumes to Operations cost base
Facilitate the support of capacity planning to help drive efficiencies
4+ years? experience in Financial Services or Technology/Project Management
Strong PC Skills: Microsoft Office : Word, Excel, Access, PowerPoint, SharePoint, and Visio
Strong organizational and time management skills, attention to detail, analytical mind, task oriented, strong work ethic
Experience in software development, testing and/or implementation ? VBA, SQL a plus
Experience in new account opening process or operations support

Operations Support Director, Glac Resume Examples & Samples

Provides oversight to group/country teams to ensure execution of transactions are within Operations Support guidelines and in accordance with established policies & procedures; establish themselves as the "go-to" subject matter expert on policies and procedures for Country Manager and in-country staff
Consults with Controllership as needed to advise on complex and high risk transactions, such as but not limited to, value-in-kind (VIK) programs provided to our business partners, upfront payments, gifts and entertainment
Reviews VIK contracts and associated purchase requisitions and escalates non-compliance issues to the Regional Controllership
Reviews, using a risked-based sample approach, invoices and supporting documentation for goods or services provided by sub-contractors to ensure costs was in accordance with contractual terms
Prevent unnecessary upfront payments to suppliers
Provides oversight to ensure the Country POC teams are properly managing gifts, donations or corporate events in accordance with policy and procedures
Collaborates with Regional BOM and Controllership to monitor deviations from policies and procedures; remediate operational risk and compliance-related issues promptly
Provides recommendations to the Regional Controller and Country Manager on creating a strong compliance culture
Interprets a range of policies & procedures and develops regional procedures, standards, processes to assess, report, and remediate operations risk and compliance-related issues
Conducts root cause analysis and identifies required resources to correct and prevent compliance exceptions
Support and administer compliance-related training initiatives and programs
Provide a high level of confidence to the Group Country Manager that all key controls and corporate policies and procedures are understood by effectively communicating policy and control processes to key stakeholders
Activities and procedures across the various functions are well coordinated and consistent
Satisfaction levels on compliance and policy or procedure guidance; staff confident in their understanding of policy & process
Adequate validation of supplier/partner obligations; upfront payments are properly justified and controlled
Timely self-reporting of all incidents; Clear plan for compliance-related training and associated record-keeping; Timely remediation of audit or other compliance issues
Interacts with regional and in-country Controllership, Compliance, Sourcing and Legal teams
Collaborates with regional function leaders (e.g., Business Development, Acceptance, Product, Marketing, Finance and Corporate Services)
Expected to demonstrate independent decision-making and judgment, and issue resolution
Bachelor's degree in a business discipline
8-10 years’ financial services or payments industry experience required
Prior work experience in a compliance, audit, or risk related role focused on operational controls
Working knowledge of COSO framework
Finance and accounting knowledge
Problem solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis
Ability to anticipate and identify opportunities to establish standards and controls, as well as develop and recommend solutions
Experience in implementing and training on policies, procedures and guidelines
Fully Bilingual in English and Spanish, both oral and written
Strong communication, interpersonal and influencing skills and ability to work effectively in a matrix management structure in a complex and diverse, international and multi-cultural environment

Operations Support Director Resume Examples & Samples

Work with assigned regional leaders to ensure operational execution and accountability
Meet regularly with assigned VPOs and RVPs to ensure alignment, provide status checks and action planning
Review and assess overall operational performance and results in collaboration with the RVP, VPO, DM
Work in tangent with the Account Executives to facilitate the implementation and proper execution of operating standards across the enterprise
Assist in prioritizing key actions for execution of the standards and next steps
Identify root causes in process breakdown with make recommendations for corrective actions
Provide content subject matter expertise and support to develop and refine content and operational support tools (i.e., on-the-job learning aids, multi-media training, ILT, Train the Trainer support)
Through the QA process and post assessment discussions, gather feedback on process and implementation tools in order to continually improve
Provide leadership to the field around Supply Chain Management with regular updates and procedural clarifications
Assist field management in developing a clear view of their level of execution to the enterprise standards, and recommend action steps to improve conditions
Model the expected behaviors designed to engage management in the food management process
Intervene and educate as necessary around adherence to proper food safety standards
Foster effective partnerships with divisional management that advocate new or existing programs, new technologies or system changes with Regional & Corporate support functions

Director, Client Operations Support Resume Examples & Samples

Bachelor’s degree in Business Administration or equivalent. Master’s degree preferred
Minimum of 5 years senior management experience in the financial and/or card services environment
Expertise in a fast paced inbound and outbound call center environment
Proven track record of developing and implementing successful business partnerships
Ability to work with a diverse group of leaders in a team environment
Ability to provide targeted communication, both verbal and written, with exceptional communication skills across a very diverse employee population
Self-motivated and detail oriented, entrepreneurial attitude and excellent work ethic
Project management and change management
Familiarity with Organizational Development techniques to improve group processes
Expertise in the Disputes and Chargebacks processes and is intimately familiar with loss mitigation strategies
Familiarity with current and thorough operational knowledge of Federal Regulation E, Visa and MasterCard card dispute rules and regulations. As customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest, and cardholder communications to be completed within required timeframes, familiarity in this arena is required
Ensures compliance with Federal Regulation E, Visa and MasterCard when resolving customer disputes in order to mitigate potential losses

Executive Assistant to Director of Operations Support Resume Examples & Samples

3-5 years of PA or EA experience supporting at General Manager or Managing Director level
Minimum of 10 years' experience of working in an office support environment
Sophisticated event coordination and management skills
Excellent planning and organisational skills
Self-starter who has a proactive approach and a proven ability to use initiative
Ability to perform in a demanding and high pressure environment
Prior experience of working within a Financial Service function would be highly regarded
Approachable with an open communication style
Ability to deal with a range of internal and external audiences

Director Integration Support Payment Operations Resume Examples & Samples

Strategy Development Support
Provide expertise to the department in the areas of operational, system, and compliance related matters in collaboration with the Payments Business Line, Countries, Compliance and IB Systems
Govern Shared Services (Credit Card, Debit Card and Payments) project based initiatives involving payments platform operating model
Work with Shared Services stakeholders and countries, to develop and sustain a comprehensive forward looking strategic plan and tactical calendar for the aforementioned areas of responsibility
Maintain awareness of industry advancement in technological, process and distribution related capabilities, trends and innovation to help inform the department on areas of potential investment
Contribute to the development of the department’s capital expenditure budgets for planning purposes
Champion key department initiatives with Systems and Business Line
The ability to pro-actively coordinate and manage many high priority items concurrently. This requires the incumbent be adept at organizing personal efforts to cope with unscheduled demands
Strong communication and interpersonal skills are necessary. The various functions of the position also require a high degree of analytical and problem solving skills
Spanish fluency is required (spoken & written)

Application Operations Support Director Resume Examples & Samples

Minimum 10 years of IT experience and related management experience
Ability to influence and drive change at senior levels
Excellent interpersonal, relationship and negotiating skills
Commitment to attract, develop and retain talent
Experience of leading teams of similar size and complexity
Experience in a client facing role (external or internal)
Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes

Director, Application Operations & Support Resume Examples & Samples

Responsible for application operations, infrastructure, and database solutions – including change management, configuration management/version control, risk management, and management of resources, timelines, and budgets
Responsible for application user support
Provide thought leadership in IT strategy, application operations and support, including innovation and efficiency improvement in these areas
Set long-range strategic direction for application user support, operations, infrastructure, databases
Collaborate with IT leadership to plan and implement technology roadmaps, including researching options, soliciting industry expertise, and making recommendations to deliver business outcomes
Responsible for final recommendations and decisions, often affecting the entire organization
Provide expertise and oversee a highly technical team through the architecture, design, and execution of application DevOps infrastructure and database solutions
Provide expertise and oversee a user support team, including business functional experts and technical application experts. Drive for continuous improvement by leveraging problem management, knowledge bases, and other tools and techniques
Manage a multi-functional, multi-national team, including both employees, external partners, and matrixed team members. Foster an environment of open communication, problem solving, and cross-boundary collaboration
Maintain internal customer satisfaction through consistent SLAs and communications
Negotiate with key stakeholders involving the prioritization of projects and resources
Manage to deadlines and financial plans
Vendor and contract management
Bachelor’s degree in relevant engineering or computer science field, or equivalent
10+ years supporting Oracle ERP operations, infrastructure, and databases – including both technical and leadership responsibilities
5+ years Experience in Oracle ERP Apps DBA
Experience managing an Oracle ERP user support team
Experience in managing a single global instance of Oracle EBS
Experience in managing a large deployment of SQL Server and Oracle Databases
Experience working with Amazon Web Services (AWS) or similar cloud based offerings
Exposure to automated monitoring tools such as Zabbix or Solar Winds
5 years management experience
Advanced skills in leadership, financial management, influence, conflict resolution, written and verbal communicatio
Solid understanding of storage, network and compute technologies in a hybrid cloud environment

Director, IT Operations & Support Resume Examples & Samples

Sets the mission and vision of the organization to foster a business-oriented culture and mindset driven by continual service improvement techniques
Leads the development of the strategy and roadmap, and ensures its integration with the overall IT and enterprise strategic plans
Works with the IT senior leadership team on the service portfolio and governance required to prioritize and manage resources
Acts as a trusted advisor, and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities
Develops and controls the annual operating and capital expenditure budget to ensure it is consistent with overall strategic objectives of IT and the enterprise and is within plan
Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of business goals
Directs support and service functions including technology governance, cloud engineering, end user computing, helpdesk, and operations
Provides leadership, direction and oversight for all IT governance including IT audit, maturity and benchmarking, process management, vendor management, procurement, financial management and staff development
Provides leadership, direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, cloud engineering, infrastructure operations and IT service support
Leads technology development, implementation, adoption and support for key IT systems including cloud infrastructure, directory services, messaging services, VDI, business voice, call center, collaboration tools, databases, and 3rd party applications
Champions and oversees key quality measurement and improvement activities across the operations and support teams
Directs the development of sourcing strategy and provides executive oversight for strategic vendor and partner relationship management
Works with HR and the IT leadership team to develop a workforce strategy that aligns with the business and IT strategy. Continually looks for leading-edge and innovative solutions to the recruitment, development and retention while providing an appropriate mix of internal and external capacity
Provides leadership, coaching and direction to their leadership team and staff
15 or more years of experience in IT and business/industry
Five to seven years of IT leadership responsibilities
Exceptional leadership skills with the ability to develop and communicate an IT vision that inspires and motivates staff and aligns to the IT and business strategy
Ability to instill confidence in the business and demonstrate the business value of IT
Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role
Excellent analytical, strategic conceptual thinking, strategic planning and execution skills
Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
Expertise in budget planning and financial management
Deep understanding of current and emerging technologies and how other enterprises are employing them
Success in leveraging both traditional best practices, such as IT service management practices based on ITIL, as well as emerging methods like DevOps that are optimized for agility
Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied
Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives
Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce

Director of Operations Support Resume Examples & Samples

Provide leadership that fully aligns with senior leadership, operational support teams and other departments to meet strategic objectives
Partner and work collaboratively with cross functional teams to support implementation eﬀorts in support or Retail Advantage
Work with Retail Advantage Leadership to ensure compliance with established processes and procedures. Provide consultation and coaching to managers on process improvements
Participate in design of new processes and procedures to meet changing business needs
Work with business support groups to refine processes and procedures that maximize efficiencies in Retail Advantage Operations
Support the Stand-up new locations during expansion phase
Work directly with auction management to support the awareness and guide implementation of Retail Advantage Operations
Support performance metrics and expectations for Location and partner with teams to develop accountability strategies that align
With Cox Automotive goals
Build and sustain relationships with internal corporate teams such as Deployment, IT, Customer Care, Product, HR and Training
Provide input for Continuous Improvement standards, supporting documentation, and metrics
Proactively promote, communicate, and champion identiﬁed client standard processes and practices and Continuous Improvement
Culture across operating units
Provide subject matter expertise for auction and retail operations
Provide input to process improvements for the ﬁeld operations and training/quality teams
Champion coaching, training and development of staﬀ on all job‐related skills, processes, products and tools to drive operational
Excellence in all applicable departments
Work to build auction engagement, adherence to best practice in simpliﬁed user functionality, and continuous improvements based
On location feedback
Coordinate peer to peer support between other departments locations as necessary
Review and approve PTO, Timecards, and Travel and Expense Reimbursements
Create goals and development plans as well as conducting performance reviews including, but not limited to, mid‐year and year‐end
Reviews
Assist in hiring of personnel
Assist manager with special projects as needed
5– 7 years of leadership experience in a multi‐ unit/site/department role in the automotive or auction industry and/or equivalent experience; previous experience within an operations support function of a Manheim operating location preferred
Strong business acumen with focus on auction operations relative to operations processes abd tools
Demonstrated technical expertise in three or more technologies
Experience implementing new processes/change initiatives highly preferred
Eﬀective management, leadership, analytical and organizational skills
Excellent written and verbal communication skills, as well as interpersonal skills
Excellent analytical skills and follow‐up ability
Well Respected / Trusted
Follow Up Skills
Business Support Analytics
Data Trend Analysis
Delivery/Execution
Excel and powerpoint

Operations Support Director Resume Examples & Samples

Bachelors Degree in related field with 10+ years of comprehensive food management experience required
Success in this position requires the ability to coach and train in a dynamic environment
Individual must possess sophisticated communication skills (written and verbal) with demonstrated ability to build effective working relationships across the enterprise
It is critical to the success of all FMG team members to have experience with and a strong inclination for change management initiatives
The ability to work as a contributive team member with strong collaboration skills and inclusivity of various perspectives is essential to the role
Prior experience working on a large-scale project is strongly desired

Area Director Operations Support Resume Examples & Samples

Provides expertise, analysis, input, information and actions to improve operations performance; focuses on operations activities and processes for collection and post collection sites as well as functional areas such as fleet maintenance, safety and environmental compliance
Actively champions and supports all Republic programs and has oversight of the Area Safety Director, Area Operations Manager, Area Driver Trainer, Area Post Collections Manager, Area Recycling Manager, Area Engineering & Environmental Manager to support Company safety initiatives
Works closely with the Director of Operations to improve the performance of Supervisors, Operations Managers, and General Managers in setting priorities and goals in order to optimize operations
Identifies favorable / unfavorable trends and opportunities to reduce operating cost across the Area
Directs and coordinates operations programs / plans including but not limited to Blue Crew, emergency response and disaster recovery efforts, and acquisition and contract start-up(s)
Assists in the creation, development and implementation of the Company operations strategy and other Company-wide initiatives
Collaborates with the Director of Operations and local site leadership to identify issues, lead root cause analyses and develop remedial action plans. Provides targeted expertise to lead on-site activities to address cultural, process or operational challenges
Minimum of 3 years of experience in the oversight of operations and P&L responsibility

Senior Director Operations & Support Resume Examples & Samples

Governance of operational controls, incident response, process improvements, and delivery of software release for professional services engagements into hosted environments
Eliminate risks by actively working with product management, core development and professional services teams
Planning and Scheduling of all software release activities
Management and definition of best practices around deployment automation and software Configuration/Release Management
Review and interpret project scope and delivery, translating into implementation requirements around hosting, scaling and solution integration
Interface with business representatives, legal, security, engineering and IT delivery teams on solution implementation including platform delivery and networking setup to align with enterprise IT goals and strategy
Actively participate in capacity planning and augmentation of the platforms
Lead service management processes to include incident, problem, change, configuration and release management
Prioritize critical issues and place into business context
Demonstrate proficiency in problem solving and analysis, particularly in resolving application technical issues
Provide clients with ongoing support and research for billing, pricing, audits, contracts, reporting and research running ad-hoc queries
Manage resources both onsite and offshore that are responsible for operating in a 24x7x365 support environment
Manage project initiatives reporting status to management
Experience with compliance standards such as PCI, FISMA
Experience with web-based application development and industry trends
Knowledge of financial services or credit industry desired
Familiarity with PowerShell
Knowledge of monitoring tools such as AppDynamics, Splunk, OpsGenie, New Relic etc

Director, Distribution Operations Support Resume Examples & Samples

Lead and manage people, process, risk and service in a progressive and competitive environment
Ensure delivery of the highest levels of customer service to our distribution partners
Develop the optimal licensing, compensation and relationship organization for delivering services through effective staffing, training, process improvement and efficient use of resources across multi-sites
Encourage an environment of continuous professional development and employee engagement
Coach, mentor and direct the responsibilities of team members, providing a motivating and engaging environment while encouraging initiative and innovation
Develop and maintain excellent working relationships with our internal and external partners
Contribute to the achievement of departmental and divisional objectives and tactics by setting, defining, and developing team goals
Manage budget and headcount related processes for cost center including monthly reporting to department Finance team
Provide training and education on John Hancock processes to Distribution Partners
Promote John Hancock technology tools (others are Vendor Management)
Manage onboarding of new firms and firm relationship changes
Build and maintain relationships with John Hancock’s key Distribution partners
Manage e-mail questions and issues submitted to the Feedback inbox
Work closely with Distribution to manage service expectations
Act as Subject Matter Experts on major Insurance Operations projects
Arrange and/or facilitate quarterly operations meetings for key partners
Process Book of Business requests
Coordinate and facilitate home office and field office visits
Prepare and conduct questionnaires and surveys
Prepare and deliver various ad hoc reports

Director, Logistics Operations Support Resume Examples & Samples

Develops long-term and short-term strategies, to ensure Logistics operations effectively and efficiently deliver business performance objectives, including safety, environmental stewardship, reliability, availability, and asset-utilization
Provides senior leadership over broad spectrum of operations support services and departments, including Management of Change (MOC), Training (for terminals, pipelines, gas processing, rail, trucking, and marine/dock facilities), Product Quality (TLLP), Automation, Procedures, and Document Management
Provides assurance and oversight of Operations Excellence Management System (OEMS)
Ensures overall OEMS process is executed successfully across Logistics, including operations, pipeline control room, Commercial Trucking, Rail, and centralized Logistics Operation Support and Distribution team
Provides leadership to facilitate effective and ongoing interfaces with a variety of internal refinery and logistics operations, corporate strategy, and logistics business development stakeholders to clearly quantify business processes, apply metrics and establish benchmarks, and define and deliver business process improvement projects across the logistics organization
Ensures the Operations Support team collaborates with relevant logistics, refining and corporate stakeholders to identify and implement improved operations work processes. Develops and implements work process improvements to increase operations efficiency and effectiveness in all operating areas. Supports terminal and pipeline operational management systems
Supports team in initiating process and business improvement (BI) projects, to harmonize and optimize field activities and practices. Provides input to field implementation methodology, policies and procedures, and process improvements
Ensures the group provides superior support services to field locations across the full spectrum of operations, including terminal automation systems and other standardized operations systems
Functions as ‘gatekeeper’ between corporate (staff and initiatives) and field operations, to ensure requests are properly vetted and prioritized, minimizing impacts and impedances to daily operations
Minimum Bachelor’s degree in engineering or relevant technical discipline required
MBA or relevant Master’s degree preferred
Minimum 10 years of broad experience in pipeline and terminal operations and associated support functions (e.g. Engineering, Maintenance, Planning, etc.) required
Minimum 5 years of experience developing and executing strategy initiatives required

Fvc-director Operations Support Resume Examples & Samples

Works with Regional Vice Presidents and Regional Directors of Operations to coordinate and manage projects and assignments, ensuring compliance with standard operating procedures and ensuring project timelines are completed
Frequently communicates and provides status updates regarding projects to FVC VP Operations
Supports the FVC VP Operations by managing and overseeing assigned FVC Operations projects and initiatives ensuring effective and successful execution within the applicable time lines and compliance with all pertinent company policies and procedures and regulatory requirements
Works with various project team members from other FVC and FMCNA departments and external resources as needed to ensure project success
Develops and maintains project plans, including milestones, for strategic and tactical activities within operations
Participates in and supports strategic planning efforts
Utilizes knowledge and understanding of FVC standard operating procedures to guide and direct operations planning activities
Influences stakeholders to utilizing correct and best approach for project development
Provide guidance to various stakeholders on projects assigned
Communicates to various stakeholders on high priority subject
Assists in ensuring appropriate governance of FVC standard operating procedures
Assists in development and improvement of FVC standard operating procedures
At least 5 years relevant healthcare operations management or project management and due diligence experience required
Must have a working knowledge and understanding of the Joint Venture and acquisition processes -finance background a plus
Ability to multi-task effectively and efficiently and manage various, potentially unrelated projects simultaneously and often autonomously
Strong ability to attend to details often under significant pressure
Self-motivated and ability to drive projects to closure in a timely and efficient manner
Understanding of relevant healthcare regulations, including Anti-kickback and Stark statutes
Strong communication and exceptional interpersonal skills with the ability to develop strong relationships with physicians and customers
Strong computer skills needed, especially Excel
Ability to work in diverse situations to attain department, division, and company goals
Knowledge of organizational operations & procedures

Application Operations Support Director Resume Examples & Samples

Level 1 Application Operations – deployment of application code through our standard change process
Application change quality reviews and assessment - Manage the full portfolio of application change deployments for quality, urgency and readiness
Support application production incidents - participate in incidents requiring operations production access, assisting L2 and AD SMEs in driving MTTD and MTTR aggressively
Engaging with the PAC and Command center to drive end to end improvements in incident response, incident management and service restoration
Assist in driving key automation efforts to reduce or eliminate manual effort in the deployment of application code changes and CCB continuous delivery efforts
Strong knowledge in DevOps organizations
Strong knowledge and experience across multiple platforms, including Cloud architecture
Continuous Integration – participation in Agile teams to enable swift and secure continuous integration that is Production ready
Application Optimization - in partnership with AD, identify redundant points of interaction, wasted resource consumption and proactively identify customer experience issues
Resiliency – Engineer modern deployment methods and drive remediation of resiliency gaps, partner with Application Development to drive resolution, and own the acceptance of the result
Delivery –participate in architectural design reviews to ensure Production considerations and non-functional requirements are understood included in stories and definition of done
Strong understanding of automation tooling such as: Jira, Jenkins, Chef, Puppet, Ansible

Corporate Director of Operations & Operations Support Resume Examples & Samples

Full Profit and Loss responsibilities for a portfolio of hotels (e.g. Sonesta branded full service hotels); including proactively leading and supporting properties to deliver desired results with respect to topline revenue, profitability, employee engagement and guest experience
Drive and monitor both short term and long range hotel goals in conjunction with property team and Corporate Leadership Team to assist in achieving company objectives
Ensure brand operating and product standards are in place; and lead a cross functional work team to identify, develop and implement revised and new standards to support company objectives
Acts as a senior leader within the company, providing mentorship and development to General Managers and Executive Committee leaders, and helps drive Corporate policies, procedures and direction
Collaboratively with EVP-Operations and other Corporate leaders helps define, create, implement and maintain operating standards and brand programs that drive and achieve Sonesta operational objectives. The primary areas of focus would include Food and Beverage; Rooms Operations; Spa/Fitness; Loss Prevention/Security; and ancillary departments
Rooms Operating Standards and programs might include – VIP bath amenities; R Club standards; in room technology standards; operational productivity standards; laundry costs; management staffing models; etc
Food and Beverage standards and programs might include – Food is Art and Liquid Art program standards; banquet productivity standards; In Room Dining core deliverables; bottled water and coffee standards; procurement and national food buying programs (in conjunction with Procurement); management staffing models; etc
Drive and support a guest-centric culture, helping raise the bar in terms of guest experience and service; with goal of improving revenues and flow thru
Partner with the training discipline to identify operational training needs to support best-in-class and consistent guest experience delivery; and improving operating efficiencies
Support and live brand culture and values at every opportunity
Promote the sharing of best practices in all disciplines between hotels and brands; identifying best in class operating practices and implementing them across the organization
Have the ability to interact at all levels of the organization – including General Managers; Corporate Senior Leadership; Ownership; and corporate support departments
Oversight and responsibility for the following key documents for individual hotels
Manage hotel to budgeted labor and expense KPIs
Accurate and timely financial reporting and critiques
Meet and exceed budgeted ROIC targets
Achieve Flow/Flex target of 50% or Theoretical Flow Thrus
Accountable for Forecast accuracy
Oversight and responsibility for the following areas for individual hotels
Vacation
Educational Assistance
Employee Recognition Programs
Short Term Disability
Long term Disability

Director, Operations Support Resume Examples & Samples

Support teams supervised with escalated/exception items; may include consultations with BSA/AML and/or Compliance/Legal
Support team to ensure timely processing and monitoring of Client Profile Maintenance, Escheatment and Account Analysis processes
Determine department needs, organize and establish priorities, set short and long term goals, and provide support for the Department to attain quality productivity levels and quality client service
Supervise, motivate, and evaluate staff. Monitor adequacy of staffing levels and schedules
Revise, maintain and monitor Department procedures to maintain compliance with regulatory matters and ensure company’s standards are continually maintained
Required: 5 to 10 years of management skills with prior experience in any of the following areas: Account Analysis, Unclaimed Property (Dormant/Escheatment), New Account Documentation, Client Profile Maintenance with an emphasis on staff development, process improvement, client service, and team building. Must possess excellent oral, written, and verbal skills
Detailed and extensive knowledge of Banking procedures and policy principles at all levels
Must possess working knowledge of regulatory compliance relative to deposits
Thorough knowledge of Operational routine in Banks
Thorough knowledge of, Account Services, Clearing and Payment functions
Analytical and practical understanding of workflow, capacity planning / optimization and process implementation
Ability to recognize problems and apply Risk Management techniques to address them
Ability to plan & prepare strategy for the operational environment
Excellent communication and interpersonal skills, including ability to deliver presentations and coordinate across the firm. Experience soliciting, gathering, analyzing, user input and requirements
Ability to work across multiple internal stakeholders, business areas, and external providers to develop a roadmap and deliver high quality solutions (From ideation through to implementation.)
A strong team player and leader (Planning, Communications, and Managerial Skills)
Proven ability to work under pressure and meet strict deadlines
Ability to succeed in a team-oriented work environment
Able to quickly forge effective working relationships with a variety of personalities
Demonstrated skills in organization and strong attention to detail
High level influencing and interpersonal skills
Relationship building, negotiation, problem solving and trouble shooting
Provides extraordinary service
Strong working knowledge of MS Word / MS Outlook / / MS Excel
Experience with optical document workflow, i.e., OnBase, and/or Open Solutions applications a plus
Vision must be sufficient to read data reports, manuals and computer screens
Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person
Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions
Position involves sitting most of the time, but may involve walking or standing for brief periods of time
Must be able to travel in a limited capacity