Management Support Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the management support analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Christiansen

Anibal

Christiansen

81411 Jennings Estate

San Francisco

+1 (555) 795 0563

81411 Jennings Estate

San Francisco

Phone

p +1 (555) 795 0563

Experience Experience

Phoenix, AZ

Management Support Analyst

Phoenix, AZ

Romaguera Group

Phoenix, AZ

Management Support Analyst

Receiving and processing incoming mail, including packaging of materials for the electronic document manager
Miscellaneous ad hoc clerical tasks involving filing, labeling, word processing, developing spreadsheets, etc
Data management, including learning an online data reporting system and using it to regularly report out on key metrics to management
Paper file management, including the scanning of documents and electronic file-keeping
Preparing for conference calls and webinars, including room assignment, setup of telecommunications, tracking of registrations, and management of call recordings and attendance lists
Supporting the utilization of information technologies (e.g., Microsoft Sharepoint or Dropbox) across the team. This may involve writing protocols and procedures and offering training to team members
Supporting a small team by designing business processes that help team members coordinate their work and documenting those business processes in the form of flow charts or written procedures

Phoenix, AZ

Application Management Support Analyst

Phoenix, AZ

Parker, Hudson and Schuster

Phoenix, AZ

Application Management Support Analyst

Perform Incident / Problem Management and address Business request
Perform application support tasks, development to support hand offs, security reviews, system maintenance tasks
Assist team lead with managing assignments and work load of global support team
Perform annual consumption and demand management activities
Interact with development team to triage issues and obtain knowledge transfer for software maintenance, enhancements and new development, rewrite projects
Communicate effectively with Client Production Service Managers on Service issues
Perform SCRP process and ACR/ICR updates

present

Dallas, TX

Authentication Management Support Analyst

Dallas, TX

Balistreri-Ryan

present

Dallas, TX

Authentication Management Support Analyst

present

Assist in administrating the team’s centralized Outlook mailbox & ticketing queues
Create and update various documents including Standard Operating Procedures (SOP)
The candidate will also rotate through an on call schedule for after-hours support for evening’s, overnight’s and weekends
Integrate new accounts in existing safes for the password vaults
Have responsibilities mostly related to (but not limited to), two factor Authentication & CyberArk password vault
Escalate issues to the Team Leader or Manager as necessary
Successful candidate will be expected to help identify and provide suggestions on how to improve the teams productivity

Education Education

Bachelor’s Degree in Operations

Johnson & Wales University

Bachelor’s Degree in Operations

Skills Skills

Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
Excellent verbal, interpersonal and written communication skills
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Strong oral and written communication skills
Below are suggestions for Professional Skills
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Strong analytical, problem-solving and decision making capabilities
Team player with the ability to work in a fast-paced environment
Ability to work with all levels of internal staff, as well as outside clients and vendors

Create a Resume in Minutes

15 Management Support Analyst resume templates

Read our complete resume writing guides

Account Management Support Analyst Resume Examples & Samples

Provide high-quality credit processing support to the Middle Office and undertaking the monitoring of exposures and excesses for complex Larger Business clients
Accountable for undertaking non-customer facing activities and working flexibly to execute high team volumes
Prioritise activity on peak volume days and support team leaders in management of work flow – escalate potential SLA breaches in a timely manner
Working in partnership with Credit Risk, Coverage, Global Payments and other specialists to ensure that we provide a joined up service to our customers at all times
Interpreting complex lending procedures and making decisions based on analysis and understanding of clients credit risk appetite to meet client deadlines, internal audit requirements and external sanctions and money laundering standards
A strong customer focus
Ability to organise and prioritise workloads
Quality conscious
High level of analytical and numeracy skills
A degree (min 2:1) or professional qualification in a related subject

Application Management Support Analyst Resume Examples & Samples

This is an onsite client-facing role requiring work to be performed in Nashville, TN, and requires the ability to participate in an on-call rotation for 24x7 production support and weekend duties
Communicate effectively with Client Production Service Managers on Service issues
Plan and manage the all types of Release
Achieve Production Readiness for Change Implementation
Own post release production defects
Business Continuity Planning (BCP) Test planning and co-ordination
Communicate Weekly change calendar and statuses to stakeholders
Plan Capacity Management and Availability Management
Continuous Service Improvements

Asset Management Support Analyst Resume Examples & Samples

Ambassador for BQC/KYC to answer content questions specific to KYC requirements
Significantly improve the quality of service and proactively contribute to the enhancement of the user experience
Managing AML/KYC mailbox, a KYC resource for front office associates to answer questions regarding the completion of KYCs and the process for submitting
Strong communication (verbal and written) and project management skills
Ability to apply business knowledge to new situations and able to approach situations both globally and specific to product area
BA or BS is required

Management Support Analyst With English Resume Examples & Samples

Fluent English (both verbally as written), notions of German and / or Dutch are a plus
Good knowledge of Microsoft Outlook, PowerPoint and word
Requires knowledge and experience in own discipline
Financial insight is a plus (possible to read and aggregate financial reports on a certain level)
Builds knowledge of the organization, processes, and customers
Solves a range of straightforward problems; uses previous experience to identify solutions
Receives a moderate level of guidance and direction

Management Support Analyst Resume Examples & Samples

Acting as an Executive Assistant to the leadership of a multi-faceted federal program
Supporting a small team by designing business processes that help team members coordinate their work and documenting those business processes in the form of flow charts or written procedures
Supporting the utilization of information technologies (e.g., Microsoft Sharepoint or Dropbox) across the team. This may involve writing protocols and procedures and offering training to team members
Preparing for conference calls and webinars, including room assignment, setup of telecommunications, tracking of registrations, and management of call recordings and attendance lists
Paper file management, including the scanning of documents and electronic file-keeping
Receiving and processing incoming mail, including packaging of materials for the electronic document manager
Data management, including learning an online data reporting system and using it to regularly report out on key metrics to management
Making staff travel arrangements
Miscellaneous ad hoc clerical tasks involving filing, labeling, word processing, developing spreadsheets, etc
Clerical tasks related to report preparation, materials duplication, and meeting preparation
Ordering supplies
Creating and editing correspondence documents, reports and presentations using Excel, PowerPoint and Word
Maintain and update federal website
Maintain up to date grantee list and pull grantee data and reports from federal systems
Maintaining regular reporting and communications—at least weekly—with off-site ICF managers and proactively communicate about workload, questions, and topics for discussion related to strong client support
Must have a Bachelors Degree with 2+years of experience in the related field
Must be proficient in Microsoft Office - Word, PowerPoint, Outlook and Excel with strong keyboard skills
Demonstrated facility with a variety of information technologies
Experience designing business processes that help individuals coordinate their work and documenting those business processes in the form of flow charts or written procedures
Facility with technology, e.g.; setting up audio/visual equipment and comfortable with technologies that facilitate virtual meetings and communication
Experience with a variety of information technologies, including shared repositories for electronic files, such as Sharepoint or Dropbox
Experience with the administration of Federal grants programs
Facility with web-based computer applications
Facility with making website changes using a content management platform
Below are suggestions for Professional Skills
Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

Application Management Support Analyst Resume Examples & Samples

Perform Incident / Problem Management and address Business request
Coordinate NA and offshore teams to resolve prioritized incidents, assess business impact and address business support requests
Monitor key process and ensure application arability
Interact with development team to triage issues and obtain knowledge transfer for software maintenance, enhancements and new development, rewrite projects
Prepare and reviewing application metrics on performance timing of upload/download processes, availability for Business and IT
Perform annual consumption and demand management activities
Perform Security and Controls reviews
Review and monitor Technology refresh cycles
Triage Incidents reported by business; Resolve complex data issues
Prioritize Business Impact and urgency requests
Generate Weekly Application Metrics and provide Business Reporting
Coordinate and work with off shore team to resolve incident, business support
Perform application support tasks, development to support hand offs, security reviews, system maintenance tasks
Bachelor’s Degree (Computer Science or Technical related)
2+ years of production support experience with Java/WebSphere skills
2+ years of Linux and Shell Scripting
2+ years of experience with Oracle
2+ years technical background with Oracle, JAVA, WebSphere
Strong analytical skills, ability to work on multiple assignments simultaneously, with minimal direction
Strong written and oral communication skills - able to clearly convey complex blends of business and technical matters to a range of audiences
Previous Development Experience
Experience with MS Office/SharePoint/Autosys/Networking/LDAP Authentication

Application Management Support Analyst Resume Examples & Samples

Participate in core internal Ford team to manage daily operations of application utilizing standard ITIL V3 Tools
Share and present work to cross-functional teams and executive leadership
Ensure Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) are met for these applications
Work with other IT teams (DBA’s, Server operations, OpsControl, etc.) to meet application requirements
Assist team lead with managing assignments and work load of global support team
Meet security and control requirements for a non-SoX application including: IT Policy Manual compliance, Systems audit completion and evidence gathering, interface documentation, audit participation, and Operation Identified Comment (OIC) resolution
Develop and maintain, accurate support documentation
Perform SCRP process and ACR/ICR updates
3+ Years of experience with Business Objects
3+ Years of experience with Oracle, Unix/Linux, and SQL
5+ years experience with Oracle, Unix/Linux, and SQL
Experience in an analytics/data warehouse environment
Expertise and understanding in SharePoint
Experience with Microsoft office tools (Excel, Word)
Motivated and self-starter
Knowledge of ITIL processes

Continuity of Business & Record Management Support Analyst Resume Examples & Samples

Bachelor’s degree or equivalent experience in a pertinent field
2-5 years of experience in a back office function
Strong interpersonal and communication skills: Ability to clearly convey and receive information and to initiate and facilitate discussions with senior management, colleagues, the field and our vendors
Ability to work independently as well as in a team environment
Proven analytical and quantitative skills
Demonstrate leadership and a capability of providing recommendations
Intermediate MS Office experience
Experience/knowledge in business recovery planning, crisis management and record management is an asset
Bilingualism (French and English) is mandatory

Enterprise Systems Management Support Analyst Resume Examples & Samples

Microsoft System Center Operations Manager and Management Packs
Microsoft System Center Service Manager
Cireson Asset Management
Silect MP Studio
Veeam monitoring solutions for VMware and Hyper-V
Advanced familiarity with Windows and Unix Operating Systems
Aptitude for scripting and automation
Strong understanding of performance tuning and optimization including the identification of performance related issues
Good understanding of Information Security as it relates to enterprise logging, monitoring, and configuration management capabilities
Bachelor’s Degree in Computer Science, Engineering, or related technical discipline is desired
5+ years of related experience in Information technology services required
Ability to work and communicate well with others
Must be a US citizen in order to work in the Federal environment

Application Management Support Analyst Resume Examples & Samples

You will be responsible to perform a combination of business analysis, business consultation, and support of applications, and system maintenance
As part of the Global Technical and Application Management (GTAM) Team, you will be part of the IT – Application Management team for the Order Fulfillment (OF) business function. GTAM OF AM is a very dynamic space with ample opportunities to develop and demonstrate leadership behaviors
Off hours on-call availability
3+ years’ experience in Java, JavaScript and XML
3+ years’ experience in web development
2+ years’ experience with Teradata or Oracle database
3+ years’ experience in Business Objects
3+ years’ experience in DataStage and ETL development
2+ years’ experience with functional, integration, system testing including writing test scripts and test cases
Knowledge of Ford business functions
Experience establishing and delivering application functionality to business Customers in the Ford environment
SDM or Agile experience is a strong plus
Experience with complex, large, multi-platform solutions is a strong plus
Ability to perform at an extremely high level of technical competence and maturity
In-depth Expertise on IT applications and processes supporting select business
Experience working in IT covering new development, enhancements and production
Experience with development methodologies
Experience supporting performing all security related duties such as ACRs and

Enterprise Systems Management Support Analyst Resume Examples & Samples

Splunk Enterprise
BlueStripe FactFinder
Microsoft Operations Management Suite

Authentication Management Support Analyst Resume Examples & Samples

Previous experience in IT (Information Technology) and an interest in IT Security would be an asset
Completion or in the process of completing a post-secondary educational program in IT Security or Computer related field from a recognized community college or university is considered an asset
Experience with ticketing tools, including Remedy is considered an asset
Strong organizational skills with an eye for detail and able to multitask
The successful candidate must be self-motivated, and driven to succeed
Government of Canada Secret Clearance is required (or the ability to obtain one)
The successful candidate must be fluent (orally and written) in both official languages
The candidate will originally work out of the Ottawa office but must be flexible to move to the Gatineau office should this become required

IT Asset Management Support Analyst Resume Examples & Samples

Tertiary qualifications
Familiarity in PEZA regulatory requirements for IT asset management
Extensive experience in asset management
Close attention to detail and strong quality focus
Resilience and ability to produce results
Ability to effectively influence and collaborate with stakeholders ranging from operations staff to senior manager level

Production Management Support Analyst Resume Examples & Samples

Minimum 1 to 2 years experience or education in supporting applications
Application development or support experience or education
Minimum 1 years of IT Customer Service Problem Management Resolution experience is a plus
Minimum of 1 years of Relational Database query experience or education is a plus
Experience with all Microsoft Office applications Word, Excel, Visio and Outlook

SUS Production Management Support Analyst Resume Examples & Samples

Minimum 1 to 2 years experience or education in supporting applications. Application development or support experience or education
Minimum 1 or more years of IT Customer Service Problem Management Resolution experience is a plus
Minimum 1 or more years of Relational Database

Senior Logistics Management Support Analyst Resume Examples & Samples

Systems Engineering Management
Training Systems-of-Systems Engineering
Cyber Security & Information Assurance
Cost Analysis and Evaluation
Nine or more years of logistics engineering experience
15 years of experience in U.S. Navy Integrated Logistics Support

Production Management Support Analyst Resume Examples & Samples

Primary responsibilities for this role will involve scheduling Windows server patching events, managing and coordinating resources for these events, as well as running the patching events
The role will also be responsible to follow established procedures to eliminate security vulnerabilities from servers in client environments
On the job training will be provided for all responsibilities involved in this role. The individual applying for this position must be detail oriented, organized, familiar with the Windows operating system, and have strong written and verbal communication skills
This position will require flexibility to shift work hour schedules by 2 to 3 hours in the morning or afternoon on occasion to accommodate these scheduled events
Must be able to analyze and solve problems that are low complexity and may be routine in nature where answers can be readily obtained. Interacts with peers within Accenture before updating supervisors
Likely has limited direct exposure with non management levels at a client and or within Accenture
Receives moderate level instruction on daily work tasks and detailed instructions on new assignments
Must be able to create and teach Standard Operating Procedures
Requires proficiency to the level required to organize and deliver knowledge to other team members through well organized training sessions
Provide continuous process improvement suggestions in Subject Matter and Operational areas
Maintain and document Standard Operating Procedures
Minimum1 to 2 years experience or education in supporting applications. Application development or support experience or education
Minimum1 plus years of IT Customer Service Problem Management Resolution experience is a plus
Minimum one plus years of Relational Database query experience or education is a plus
Experience with all Microsoft Office applications Word, Excel, Visio and Outlook Education Undergraduate degree or equivalent experience
Bachelors Degree preferably in IT Engineering or equivalent work experience
Basic competency working in a client server environment Windows Server Administration experience preferred
Microsoft SQL Server or equivalent database experience required, specifically the ability to query and research data in a relational database model
Solid multi tasking and problem resolution abilities
Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
Ability to effectively and efficiently instruct and guide customers onsite, online and via telephone
Ability to manage own time effectively is a requirement for success Quick learner with desire to learn new tools and techniques

Oracle Order Management Support Analyst Months Resume Examples & Samples

Responsible for application configuration, maintenance and instance validation for sites running the Oracle Order Management product suite
Develop test scripts as required and assist in preparing training material for each of the modules
Ability to conduct training workshops for end users
Advanced English level required, advanced level of additional language is a plus
One plus years’ experience in a Customer Service Role
One plus years’ experience in Oracle in a support role preferred
Experienced with Microsoft Desktop Applications Suite(Power Point, Word, Excel, Visio)
Self-disciplined detail-oriented individual with excellent interpersonal and communication skills required
Travel approximately 25%

Service & Process Management Support Analyst Resume Examples & Samples

Supporting implementation and adoption of new/updated processes within FG
Identifying and driving continuous process improvement activities within FG that enhance operational efficiency, eliminate waste or overhead, and improve customer and employee satisfaction
Creating & maintaining Solutions, Components, Configuration Items in configuration management database (CMDB), Infrastructure Tree, Assignment Groups
Participating in the IT service management system project and upgrades
Monitoring the itCore KPI reports and leadership dashboard for FG (drive corrective actions)
Monitoring tickets in IT service management tool (incidents, requests, changes) and ensuring correct dispatching, quality and handling of the tickets

Collateral Management Support Analyst Resume Examples & Samples

Provide day-to-day application support and business support to our Treasure and Global Derivatives Collateral teams
Liaise with Business stakeholders and project teams to conduct effective discussions on project requirements, data specifications, priority and timeline to ensure timely and accurate deliveries
Provide solutions to business & technical problems that contribute to long term as well as immediate business goals
Collaborate with geographically and culturally diverse cross-functional teams to resolve ambiguous issues
You have worked in Business Systems Analyst role in capital markets for at least 5 years in a senior role, primarily with derivatives
Solid business knowledge in collateral management, especially with 4Sight
Solid understanding of treasury functions
Working knowledge of derivatives front, middle and back office business
Good technical skills with SQL query, bonus to have basic programming/scripting skills
Comfortable with dealing with demanding business clients, handling multiple priorities and meeting tight timelines
Hands-on experience using iterative/agile methodologies, business analysis techniques and when to use them
Strong writing skills for business requirements, use cases, detailed user stories & functional scenarios for user acceptance testing
Excellent organizational, coordination, planning, problem solving and time management skills
Relationship builder with results-oriented work ethic
Ability to exercise flexibility and judgement in a dynamic environment
Communicate clearly, both verbally and in written form with team members at all levels within the global organization
Knowledge of Agile tools such as Jira a plus
Solid understanding of ETL tools such as Informatica and CAWA

Senior Release Management Support Analyst Resume Examples & Samples

Minimum 5 years documenting complex enterprise processing systems, preferably in the context of financial services
Minimum 5 years development experience and competency in OO design, Design Patterns, relational databases, object databases, SQL and at least one high- level programming language
Exceptional written/verbal communication skills
Collaborate well with others and interface with senior stakeholders
Excellent technical Illustration skills
Mastery of Microsoft Word and Visio
Proficient in use of Eclipse or similar IDE, as well as DB tools such as Toad
Proficient in reading Java, Python, Stored Procedures (Sybase/Oracle) and Shell Scripts, as well as interacting with developers and Business Analysts
Comfortable writing SQL queries
Familiar with use of code management tools
Understanding of SDLC methodologies and relationship to documentation
Knowledge of release management practices and defect tracking system
Knowledge of and experience with content management tools and systems
Continuously and proactively improve the documentation function

Release Management Support Analyst Resume Examples & Samples

2 or more years release manager coordinator experience
Ability to partner with and influence others
Ability to work with and communicate with senior levels of the department
Proficiency in using and updating SharePoint, Jira, Wiki and Confluence
Understanding of entire Software Development Lifecycle (SDLC)
Financial services background a plus
Agile a plus

Tools Portfolio Management & Support Analyst Resume Examples & Samples

Author the ITSM Tools Management Plan, which will include, but not necessarily be limited to: a comprehensive set of ITSM requirements; recommendations for automating current manual processes; workflow analyses, including the ability to model new workflows; creation of standard templates and diagrams for ease of use; and a periodic review cycle to ensure continued adherence to future requirements
Ensure configuration of the selected tool matches the requirements of each service lifecycle
Identify and remediate any potential gaps or overlaps in capability to provide efficient and effective ITSM tools
Perform the day-to-day operation and maintenance of the selected tool, ensuring that it meets stipulated availability parameters as defined
Conduct all necessary maintenance activities as required to ensure selected tool adheres to proscribed STIG and Cyber Security policies and settings
Provide application, system and database administration for the tool suite on both the NIPRNET and SIPRNET networks
When necessary, request exemptions/waiver to policy/direction through established procedures
Provide Tier II troubleshooting support for incidents and respond to hardware or software problems within established Service Level Agreements
In conjunction with Cyber Security lead, assist in periodic audits to ensure adherence to published regulations and guidelines
Direct and coordinate with external support personnel to resolve issues within established Service Level Agreements
Create and maintain dashboards to support Customer Service Monitoring (CSM) and Business Activity Monitoring (BAM) services
Identify, evaluate, review logs, document, install, and configure hardware and software to meet user needs and ensure all services are available
Perform account and access management in accordance with established procedures
Provide ITSM statistical reports, as requested, on a periodic basis to functional and service owners
IAT Level II certification
Demonstrated experience supporting Microsoft Windows, Red Hat Linux, and Solaris Operating Systems
Demonstrated experience operating and maintaining both physical and virtual servers
On-Call weekend operations
Demonstrated experience with ITSM tool suites (e.g. Remedy; ServiceNow; HDI Service Desk; etc.)
VMWare certification
MCSE Certifications

Front Office Trade Management Support Analyst Resume Examples & Samples

Support for post-trade and position management and other proprietary systems. Weekend and holiday coverage sometimes required
You have relevant experience in production application support environment
You are skilled with Shell, SQL and PERL scripting
You have strong knowledge Unix environment
You have minimum of 7 years relevant Production Support and Incident Management experience
Ability to work weekend, and on call rotations if required
Bachelor's Degree is required preferably in Computer Science
Knowledge of Equities position keeping methodologies and Booking Process
Hands on experience with Fidessa vendor application
Experience in a client driven technology role working as part of a global team
Unbridled enthusiasm and desire to be the best
A mind-set of continuous improvement
Unwillingness to accept status quo and a real passion for driving transformational change
Natural communicator
Ability to best leverage the diverse resource pools and skills available to deliver results
Deep understanding of the value and application of technology
Client focused and biased in pursuit of business goals and objectives
Risk minded and aware; able to handle risk deliverables and commitments
Creative and prepared to try different ideas where this could be beneficial to the environment and our clients
Experience in development or support in business line
Equity and Futures product knowledge
Evaluating of the full software development lifecycle
ITIL Certification

Swapagent Management Support Analyst Resume Examples & Samples

Material production for all boards and other governance forums, including the OTCDN Board, SwapAgent Consultative Committee, SwapAgent Board, LCH Group Board, LCH Ltd Board, LSEG and other governance forums
Responsibility for managing material production for sales presentations, creating sales materials tailored to key client groups, information packs, marketing packs, service description overviews and detailed service presentations
Assisting in commercial strategy, including analysis and reporting, pricing strategy, client acquisition strategy
Assist sales & marketing in campaign management, including project management for sales & marketing working groups, onboarding working groups, sales assistance and product sales support
Handling bespoke requests from key clients and the business
Participate and support key SwapAgent working forums, including the legal working group and the implementation working group
Excellent work ethic and attention to detail
Senior Stakeholder Management
Initiative and ability to simplify and present abstract concepts

Platform Management Support Analyst Resume Examples & Samples

Responsible for administrative workstation changes within workstations like UCRS including, but not limited to domain tables, user roles, and calling queues maintenance. User should have a strong understanding of how the workstation is used by the end user and have a desire to understand the interfaces
Participation and accountability for various projects, either Enterprise or Collections related that will change or impact UCRS or the Payment Platform
Reporting out on potential calling exceptions within collections services
Responsible for maintaining business level rules within several strategy decision engines that will drive workstation queueing, calling compliance rules, and debt management proposals
Serve as SME's for workstations, decision engines, payment platforms in various forums, including projects, control and audit reviews, production support
Look across multiple platforms and multiple products when assessing change requests to determine all potential impacts and risks and where changes need to be made
Strong analytical and problem solving skills as demonstrated by 3-5 years of experience
Skilled with MS Office [Excel (including pivot tables and vlookups), Word, and PowerPoint]
Proficient at written and oral communication, including presentation skills
3-5 years of Collections and Recovery experience
Experience leading projects as the sole business lead or in partnership with other teammates
Proven ability to operate within a matrix environment
Demonstrated ability to drive projects through to completion, meeting all deliverables and timelines
Experience managing decision engines that drive business rules and logic
Ability to develop and maintain process flows, procedures and documentation supporting operating systems and decision engines
Ability to identify potential issues or gaps, research possible solutions, and drive the results to close the issue or gap
Experience with routine system administrative responsibilities such as maintaining domain tables, updating business rules, and workstation stability
Familiarity with SQL coding language to complete necessary research and validation processes

Logistics Management Support Analyst Resume Examples & Samples

4+years of experience in U.S. Navy Integrated Logistics Support
SPAWAR PEO Integrated Database Environment Repository (SPIDER)
Technical Data Management Information System (TDMIS)

Oracle Order Management Support Analyst Resume Examples & Samples

Provide subject matter expertise in Oracle Order Management Suite of modules (OM, Shipping, Advanced Pricing)
Oversee the change management process for setups related to existing Order Management processes
Provide Order Management Product Suite support to all tracks as requested
Understand current business requirements and processes, recommending enhancements as business requirements change and evolve
Provide end user support for each of the modules including the proper resolution of Support Request Tickets
Oracle basic SQL experience
Must be willing to work weekends, holidays as required to maintain application up time and provide timely break/fix solutions
Strong background in Oracle Applications 12.1.x applications preferred
University degree in operations, business, computer science or related field required
Effective procedure and workflow documentation skills preferred

Customer Lifecycle Management Support Analyst Resume Examples & Samples

Perform verification of setup and maintenance activities for low to moderately complex products and services administered within the CLM department
Perform quality review and data integrity activities for low to moderately complex products and services administered within the CLM department
Perform data cleanup on applications pre or post project implementation
Support clients and customers in the areas of customer and user access, password resets, access troubleshooting, application problem resolution, creation of IM tickets and daily balancing of work
Perform regular system activities to ensure all systems utilized by CLM function as intended
Supplement role of setup and maintenance analyst as needed for production coverage
Identify and report to management areas where performance fails to meet established performance standards
Identify and communicate opportunities for process improvement
Manage Security Token inventory and fulfill customer token requests
High school education or general equivalency diploma (GED)
2 years financial operations experience
2 years working with mainframe systems, vendor based systems, Microsoft Word and Excel

Release Management Support Analyst Resume Examples & Samples

Help coordinate release deliverables and milestones, and become the central point of contact for releases
Assist with planning, scheduling and coordination of planned and unplanned/emergency releases
Ensure that the release process is continually assessed, improved, documented and socialized
Work closely with Environment Management, Data Analysis, Quality Assurance, Project Managers, Development, infrastructure, upstream and downstream teams to assess and verify impact of change
Host meeting, prepare agenda and communicate detailed minutes to stakeholders
5 or more years release manager coordinator experience

Service Management Support Analyst Resume Examples & Samples

Service catalog updates and support for service owners within Group Risk Control
Quality checks and control execution around the reported KPI’s
Coordination of KPI collection and quality review for Group Risk Control
Support dispute resolution process between service owners and entity representatives
Support of Operating Model working groups exposed to Senior Management
Support the small processes and improvement projects
Support the service lifecycle change governance
Creation and maintenance of documentation, including guidance, communications and committee packs