Sales Support Specialist Resume Samples

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P Stoltenberg

Pinkie

Stoltenberg

33981 Marianna Rapids

Chicago

+1 (555) 805 2315

33981 Marianna Rapids

Chicago

Phone

p +1 (555) 805 2315

Experience Experience

New York, NY

Sales Support Specialist

New York, NY

Quitzon and Sons

New York, NY

Sales Support Specialist

Assist Territory Managers and Market Development Managers to create and execute account plan to achieve targeted sales and margin levels
Work with management to manage the marketing budget
Collaboratively develop and assist driving to completion, custom solutions and interfaces on the Salesforce platform by providing front line feedback
Planning, Demand Management, Deal Execution, Forecasting, Performance Management and defined Operations Services
Work with customer employees and management to promote, drive, and maintain continuous improvement in processes and productivity
Monitoring the performance of the Sales and Business Development functions and designing improvement models
Provide a weekly update list of new orders and confirmed delivery time- communicate with Business Manager and Account Managers

Houston, TX

Inside Sales Support Specialist

Houston, TX

Crist, Huel and Robel

Houston, TX

Inside Sales Support Specialist

Develop and support marketing campaign initiatives including the development of content, messaging and scripts
Develop and accomplish lead generation plan, meeting or exceeding annual target
Scheduling deadlines and reminders for marketing and business development tasks
Liaison with the marketing team on all marketing efforts
Participates in assigned Sales Training and Development initiatives
Identifying decision makers and other key personas to target for new lead generation
Work effectively with associated internal sales support network personnel and other external complimenting distribution channels

present

San Francisco, CA

Susquehanna Sales Support Specialist

San Francisco, CA

Bergnaum, Blanda and Kuphal

present

San Francisco, CA

Susquehanna Sales Support Specialist

present

Assist sales in providing pricing quotes to vendors and/or clients
Contact client, vendor, sales rep or management depending on exception item for resolution
Request residual analysis from Asset Manager
Review documents to ensure they have been executed by an authorized signer
Prepare Booking Worksheet and Documentation Checklist
Assist with credit rejections/re-submittals/re-looks
Assist sales by contacting clients and/or vendors for credit information

Education Education

Bachelor’s Degree in Business

University of Tennessee

Bachelor’s Degree in Business

Skills Skills

Able to demonstrate a good base knowledge of office software, operating systems and basic database logic
Ability to learn and apply knowledge of new programs quickly
Highly motivated self-starter with an eye for detail and excellent attendance
Attention to detail and ability to quickly learn the business and understand key products
Excellent interpersonal skills to be able to work cross-functionally and develop strong customer relationships
Windows-based applications knowledge and ability (Word, Excel, PowerPoint); (Intermediate to Advanced knowledge level)
Excellent organizational skills, ability to work in a team environment, solve problems and be a dependable employee
Monitor customer profitability and key metrics (product usage, risk profiles, services utilization, etc.)
Ability to calculate figures and apply concepts of basic algebra in determining gross margin, gross profit %, actual to goal figures, and freight
Good written communication stills – ability to produce professional documents and emails

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15 Sales Support Specialist resume templates

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Sales Support Specialist Resume Examples & Samples

Provides sales and marketing support to all Financial Advisors, applicants and clients
Creates and maintains product specific information in designated systems and web pages
Provides Intranet and company procedures training to Financial Advisors via the telephone
May assist with training new associates
Math aptitude and a high level of detail orientation
Use appropriate interpersonal styles and communicate effectively, both orally and writing, with internal associates and external contacts at all levels

Sales Support Specialist Resume Examples & Samples

Maintains product specific information in designated systems
Provides Intranet and company procedures training to the Financial Advisors via the telephone
Researches and provides resolution to contract specific questions and business issues
Prepares required letters, memos and documents
Principles, practices, and procedures of general office concepts

Sales Support Specialist Resume Examples & Samples

Two to five years of clerical experience
Proficient computer skills, especially Microsoft Office applications
Mortgage experience
Math Skills
Previous Pricing experience

Sales Support Specialist Factoring Resume Examples & Samples

Bachelor's degree in business, economics or finance or High School Diploma/GED and a minimum of 3 years' experience in financial services or relevant industry experience
In-depth knowledge of financial principles and analysis
English written and spoken
Proficient in Microsoft Office products or equivalent software application
EU work permit

Inside Sales Support Specialist Resume Examples & Samples

Develop and accomplish lead generation plan, meeting or exceeding annual target
Responsible for contacting targeted clients/leads in an effort to generate new prospects for hand-off to PBU’s external account managers
Make outbound calls and emails to clients/leads identified through your lead plan and through ICF’s corporate marketing campaigns
Support pipeline development efforts through research conducted throughout the capture process, including intelligence gathering, quantitative and qualitative analyses of market conditions, and market research through web searches and data compilation
Develop metrics and distribute reports and dashboards to benchmark PBU business performance, pipeline, marketing metrics, and trends
Identifying decision makers and other key personas to target for new lead generation
Become the subject matter expert on PBU’s offerings
Liaison with the marketing team on all marketing efforts
Develop and support marketing campaign initiatives including the development of content, messaging and scripts
Develop recommendations as they relate to client outreach and contact database management
Support pipeline reviews
Accountable for documenting your detailed activities in CRM
Supporting sales directors with preparation for strategic meetings, and other duties as required to reporting, branding and marketing efforts
Assist in maintaining group Social Media Outreach (specifically LinkedIn)
Maintain internal marketing calendar
Meeting and conference administrative support (materials preparation, reservations, logistics)
Bachelor's degree in business, marketing or related subject
1+ year of professional work experience in Sales, Tele-sales or Marketing with a proven track record of achieving targets
Strong organization skills to track sales activity and follow-up on contacts/emails
Experience with a CRM software such as Microsoft Dynamics or SalesForce
Exceptional MS Excel skills, proficiency with MS Office Suite
Interest or experience regarding energy markets, competitive landscape, and industry trends
Willingness to provide administrative support when needed
Strong analytical, problem-solving and decision making capabilities
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Ability to be flexible to handle multiple priorities and to work limited overtime as necessary

Sales Support Specialist Resume Examples & Samples

1) You will have individual responsibility for delivering agreed revenue targets across the C accounts (under $10k) within your 3 territories, managing the entire sales process independently. This will require you to scope the sales opportunity within each territory and prospect and win new business remotely, using electronic and phone-based sales and marketing tactics to achieve this. This role as direct revenue accountability
2) You will partner with your sales reps through the sales process for all their A & B accounts (A=$25k+, B=$10-25k) accounts enabling them to maximize their time in the field. This will involve frequent daily communication with your reps, proactive and independent engagement with the sales process (pre, mid and post) for their A & B accounts, anticipating and predicting reps and customer needs and taking an independent and proactive role in helping to identify, prospect and close business for existing and new accounts. This will also involve researching funding opportunities within your territories
Supporting the sales process by engaging with A & B accounts by phone and email, providing product support and information, providing basic technology support, providing price quotes, arranging bundle/value packs, processing and tracking sample copies: exam copies (pre-sale) and desk copies (post-sale)
Supporting the sales process by resolving customer queries/problems/issues e.g. billing, credit issues, back orders etc
Supporting the prospecting of new business within your territories by adapting and executing email campaigns (campaigns that have already been developed by national marketing). In addition to working with your reps to execute other local marketing tactics etc
Supporting the prospecting of new business through territory events including booking exhibit space, arranging registrations, preparing book lists, shipping inventory, event promotions, securing attendance and follow up
Providing general support to your Sales Reps in managing rep inventory, running tailored business reports etc
3) Fulfilling ad hoc tasks/projects as designated by the Sales Support Manager
Strong customer service skills and an ability to build rapport and sell over the phone
Existing selling skills or the ability to be trained
Strong attention to detail, able to work accurately under pressure
Proven excellent customer service orientation
Proficient with Microsoft Office suite and a proven ability to learn and usemultiple systems and platforms
A proven ability to execute multiple tasks and prioritize effectively and work at a fast pace,sometimes in stressful situations
Critical thinking skills and proven evidence of using these in a work context with a positiveimpact
Understanding of basic financial and budgeting principles
Strives to accomplish targets. Anticipates and is proactive
Determined with a positive can-do attitude
Likes to be an independent contributor and is successful with minimal supervision
Strong communicator and goal oriented
Team player, works well with others
Dependable and goes the extra mile

Sales Support Specialist Resume Examples & Samples

Works in a high volume call center environment to support internal and external customers while accurately and timely entering orders, and ensuring exceptional customer service
Assists customers to complete their order, which may entail: gathering additional information, collecting required deposit or prepay, explaining services, answering questions, explaining the installation and billing process, and upsell customer to maximize revenue and sales quotas
Accesses and updates customer accounts for address changes, add/returned equipment service order deposits, etc., using a complex automated billing system
Assists internal customers with account lookups and modifications via phone
Schedules product installations and contacts customers with installation dates/times
Consistently meets specific, quantified performance standards including: sales quotas, order completion rates, order entry accuracy, productivity, schedule adherence, attendance, etc
1-2 years’ experience in related field
Requires strong knowledge of complex billing systems, MS Outlook and email
Strong interpersonal and collaborative skills to work effectively with teams throughout organization

Sales Support Specialist Resume Examples & Samples

Provide sales associates with a level of product knowledge that meets or exceeds business and customer expectations
Encourages and supports continuous improvement
Provide subject matter expertise during the design/modification of existing training material. This would include feedback from sales associates
Actively track the status of various operational and procedural issues and provide updates to the management team continuously
Provide support to internal/external customers and departments
Draw on available procedures and practices to execute decisions
Identify and recommend routine improvements to the bank's operating efficiency and advise management of opportunities to modify existing products, services or processes
Be an active part of operational planning and procedural meetings via conference calls and management meetings when applicable and relevant to operational issues
Become field experts in all aspects of pavilion and bank operations including use of various software applications, daily pavilion procedures and back office procedures/operations
Serve as an escalation resource for sales associates for customer issues
Ensure that solutions offered meet the customers needs and comply with bank policies and regulatory requirements
Maintain a log of customer service activities and update records accordingly
Provide technical advice on subject/functional areas based on analysis of the situation and the relevant concepts and policies
Coaching of sales associates to the policies, practices and sales model of the In-Store Sales team
Working knowledge of President's Choice Financial operations across a number of generally related administrative or operational activities sufficient to apply and adapt detailed practices and processes
Experience building and maintaining relationships

Sales Support Specialist Resume Examples & Samples

Engage in sales opportunities in assistance to Sellers / Business Partners,
Understand client requirements and ensure documentation is fully compliant with client specifications and requirements,
Ensure satisfactory audit and review posture is maintained: through compliance with all relevant aspects of the process,
Any other European language: Fluent
MS Office tools (Word, Excel, PowerPoint)
Business / Management / Finance / Social Sciences / Other
Understanding the implications of different pricing options / methods
Applying basic teaming skills to work within teams
Willingness to work flexibly, as the role involves occasional shifts and overtime

Sales Support Specialist Resume Examples & Samples

Engage in sales opportunities to deliver proposals, contracts, pricing approvals in assistance to Sellers / Business Partners,
Understand client requirements and ensure proposal documentation is fully compliant with client specifications and requirements,
Ensure satisfactory audit and review posture is maintained: through compliance with all relevant aspects of the Solution Design and Delivery process,
Business / Management / Social Sciences / Other
Willingness to work flexibly, as the role involves occasional shifts and overtime toward quarter-end
Romanian: Fluent

Sales Support Specialist Resume Examples & Samples

Preparation of the credit application file including preliminary checks of the provided documents and identification of the customer according to KYC and AML policy
Support the underwriting process – especially by obtaining additional customer information as necessary
Prepare and ascertain execution of legal contracts
Follow GE’s process to complete activation of customer – including completion of closing certificates, requesting & scanning of additional documentation and communication
Collaborate with all functions (Commercial, Risk, Legal, Operations, Finance) to ensure files are complete and processes are complied with
Seek & suggest process improvement & opportunities to increase productivity and internal / external customer experience
Translate program terms for dealer notification
Contact customer for information
Maintain all customer data and activities in the Siebel system
Track and report dealer status to vendor partners
Microsoft products – very good knowledge in Outlook, Excel, Word, Power Point
Strong interpersonal skills and ability to communicate at all levels
Problem solving / decision making & excellent communication skills
Customer Service Orientation - acts to help or serve customers, focusing efforts on discovering and meeting their needs
Ensure all communications (verbal & written) are of the highest standard: professional, appropriate & proactive at all times
Legal and compliance knowledge
Italian and/or Spanish language ability

Sales Support Specialist Resume Examples & Samples

Participate actively in customer meetings and coordinate sales programs for increasing initial and update sales
Build close relationships with the various departments (Engineering, Purchasing, Marketing) within the customers' organization to identify and resolve customer issues
Maintain an increasing level of contact with existing and new customer interfaces
Identifying with the sales and marketing team potential business opportunities
Participate in trade shows/exhibitions and other customer marketing activities to enhance the use and sale of HERE products
Support planning, preparation and organization of internal and external meetings
Effective interface between customer and various HERE departments e.g. customer marketing, customer program management, finance, etc
Weekly reports (forecast, meeting reports, over dues)
Sales support and administration to manage the day to day activities and customer follow ups
Bachelor's Degree in Economics or related field
Some experience in a relevant sales, marketing or similar professional role is a plus
Ability to establish internal relationship with the different departments
Ability to establish influential relationships with the customer
Ability to actively participate in cross-functional teams
Expertise level of knowledge in Microsoft Office applications
Interest in the global automotive business and automotive navigation business
Fluent in English is a must, German language skills a strong advantage

Sales Support Specialist Resume Examples & Samples

Supporting the APAC CD Sales team in promoting and selling the HERE Connected Driving solutions and core value proposition throughout the APAC region
Developing and managing select AU accounts through aggressive prospecting and networking while maintaining and sustaining successful ongoing relationships with Key Decision Makers
Creating and managing project plans for business development opportunities in conjunction with the APAC Sales team in each market
Regular contact and coordination with other HERE departments and internal stakeholders (globally), including steering and/or taking part in multi-departmental project teams/meetings/calls
Understanding pricing structures, internal process/approvals and contract negotiation procedures
Supporting senior management in the preparation of reports, market/activity/sales strategies and financial analysis
Developing and managing of sales and training presentation material
Plan, book and execute Sales & Marketing events, training sessions with customers, and other events and functions as required
Interface with customers and assist in processing documents as Non-Disclosure Agreements, Evaluation Agreements, Data Request Forms and management of license reporting in conjunction with the APAC Sales team
Maintain pertinent records and files (i.e. customer contact lists, legal document registers, billing/invoicing notifications and pricing requests) and interface with the relevant global departments regarding the timely processing and/or maintenance of such records and files. Salesforce.com is to be the preferred tool in undertaking this task
High level of engagement with Salesforce.com for reporting and tracking purposes
Sales support administrative tasks as required (e.g. management of weekly team calls / minutes / action item follow-up, etc)

Sales Support Specialist Resume Examples & Samples

Prior experience in sales support environment
Excellent communication and personal skills
Extensive database administration experience
Recent College Graduate
Excellent work experience during college

Field Sales Support Specialist Resume Examples & Samples

Process incoming sales orders generated by field sales representatives for the enterprise
Answer sales and escalation phone calls from field sales reps and management for the enterprise
Respond to field sales management requests via email and phone
Verify work order accuracy and adherence to company policy
Verify, research and resolve customer credit request/billing issues from sales management team
Collaborate with other departments (Dispatch, PAC, Tech Ops, Risk, Collections, Construction, Marketing, etc.) to resolve customer/account issues
Requires strong organizational skills, as well as strong oral and written communications skills
Requires working knowledge of personal computers and Microsoft office products
Requires current proven work experience with Microsoft Excel
One year of combined ICOMS and CSG (i.e., billing systems) experience strongly preferred
Prior TWC Inter-departmental collaborative experience preferred
Must have the ability to work independently with limited supervision
Must have the ability to work the following shift: 10:30am-7:30pm Mon, Tue, Thu, Fri and 9a-6p Sat (Wed and Sun off)

Mortgage Sales Support Specialist Resume Examples & Samples

Support MLO, Mortgage Group Operations Manager and Mortgage Market Manager by engaging in activities that help the Retail Mortgage Team meet or exceed production, referral, revenue and profitability goals
Support MLO by maintaining a complete and thorough knowledge of BB&T Mortgage Policies and Procedures as well as loan guidelines as utilized by the bank
Coordinate and set client and referral source appointments, and manage the receipt and delivery of information and documentation to and from borrowers that supports the process of applying for and approving mortgage loans
Field phone calls from clients and referral sources and answer questions if possible, or direct caller to appropriate associate based on caller need
Assist MLOs by reviewing loan pipelines to ensure client’s speed-to-decision/close is maintained
Assist MLOs through supporting lead management in the Client Relationship Management, preparing or obtaining fliers, and other marketing collateral materials or leads that can support the mortgage sales effort
Support BB&T Expense Management Policy with continuous focus on limiting expenses and identifying cost reduction opportunities
Arrange, handle and/or support activities related to travel arrangements, expense reports, associate on-boarding, management reporting, meetings, appointments, etc. for managers and MLOs if necessary/possible
High School graduate, or equivalent education and related training
Ability to operate office equipment

Mortgage Sales Support Specialist Resume Examples & Samples

Assist MLOs by reviewing loan pipelines to ensure client's speed-to-decision/close is maintained
Three or more years of experience in a support position
Exhibited ability to work independently
The ability to deal with complex situations which requires sound judgment
Associate's degree

Customer Service & Sales Support Specialist Resume Examples & Samples

Participating to ad hoc sales-related activities and/or projects
5+ years of work experience in a B2B customer service environment
Experience with SAP implementation of advantage
Good business knowledge of order-to-cash flows
Good working knowledge of Office Pack (Excel, Power Point, Word)
Italian native
Fluent English plus a second foreign language (French, Spanish or German)

Key Account Sales Support Specialist Resume Examples & Samples

Serve as primary liaison between Key Account Executive and cross-functional areas
Assist in the execution of long-term and annual sales plan, new account goals and fiscal budget
Work with cross-functional areas including Operations, IP&D, Sales Operations and EDI Order Management as needed
Prepare reports and analyze orders and contracts on a weekly basis. This includes entering and maintaining contracts in SAP
Help to ensure all Vendor Guide requirements are being reviewed and followed
Ensure the orderly flow of orders, inventory (including SAP Contracts) and VAS requirements as mutually determined by Key Accounts are being adhered to
Evaluate, summarize and share with management successful sales activities, sales trends, special account information or issues and any follow-up action needed
Help educate others on Key Account needs, whether through regularly scheduled meetings or one-off training sessions
3+ years sales, marketing and/or customer service experience
Knowledge of gift and apparel industry a plus
Strong PC skills utilizing Microsoft Office, with strong excel experience or knowledge
Strong project management, organizational skills and the ability to prioritize tasks
Strong ability to interact with inside and outside customers in situations that require confidence, tact and resourcefulness
Proven problem solving and analytical skills with the ability to be forward thinking
Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
Skilled at prioritizing work, communicating discrepancies and following up after meetings
Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
Occasional overnight travel as required

Regional Sales Support Specialist Resume Examples & Samples

Working closely with the Regional Sales Force Administrator, collaborate with local area sales management to develop and implement tactics to manage and assign sales territories within the local sales markets
Working closely with the Regional Sales Support team, process multiple support requests from field sales representatives and management using the Direct Sales Support ticketing system
Research and process escalations received from area field sales representatives and sales management
Work closely with Human Resources and Field Sales Management to manage the Xfinity Home Alarm Company Employee License renewal process. This includes maintaining a daily tracking process, checking and verifying license expiration dates, providing reports and routinely communicating with Field Sales Management teams
Manage daily a variety of Xfinity Home transitional sales lead programs by working closely with external and internal cross functional teams. This includes but not limited to assigning, tracking, resolving issues and reporting results of the programs
Administer and track regional sales incentive programs
Subject matter expert on regional sales programs; act as a key contact and respond to questions from field sales. Create training materials and provide training to field sales
Attend Sales meetings regularly to report on status and results of special sales programs and incentives
Regularly writes and issues communications to update sales teams on status of regional special sales programs and incentives
Become a subject matter expert on the use of internal systems and tools in order to perform support and escalations requests from field sales
As needed, process invoices for a variety of vendors as needed
Proactively work with other team members for cross training opportunities
Constantly solicit feedback and process enhancement requests from area field sales. Provides process and work flow improvement recommendations to ensure accurate and efficient support services are provided to the sales teams
Routinely inter-act with cross functional organizations and all levels of management to perform responsibilities and assigned duties
Experience in supporting large sales teams
Experience presenting to large audiences

Pricing Specialized Sales Support Specialist Resume Examples & Samples

Engage in sales opportunities, prepare pricing calculations in assistance to Sellers / Business Partners,
Use appropriate collaborative / business tools and templates and coordinate IBM sales team and other supporting departments to produce deliverables according to client’s expectations, within time critical schedules,
Utilize foreign language skills while engaging and cultivating relationships with Sellers, Business Partners and a variety of IBM functions
English + one more European language: Fluent
Solid knowledge of MS Excel
Strong analytical and numeric skills
At least 1 year experience
Language skills: French/Spanish/Dutch/Nordic languages is an advantage
Ability to work in a multi-lingual / multi-cultural environment
Ability to follow Business Controls and maintain bid audit trail
Ability to solve basic problems within own work group and provide an innovative approach to achieve own work group objectives
Detail orientation with the ability to multi-task
Ability to prioritize work in a fast-spaced environment and work under time constraints

Sales Support Specialist, Retail Channel Resume Examples & Samples

A logical thinker who can work cross-functionally engage / organize multiple stakeholders to ensure execution excellence
A leader who is committed to grow and develop high performance teams
Self-starter that is able to manage several projects in a fast-paced environment
Previous experience ia a Bell retail channel (Corporate, Dealer, Source) an asset

Sales Support Specialist, Business Services Resume Examples & Samples

Maintains thorough knowledge and understanding of all Ethernet and fiber based business products and pricing models in a growing innovative product mix environment
Supports AEs in qualifying complex opportunities for sale
Receives orders as either paper submissions or work-in-process orders that are partially or completely entered into TWCBC’s Salesforce Order Application. Creates and/or finalizes multi-location and complex orders in system and facilitates routing through internal and system processes to assist AE’s and customers
Processes Move/Add/Change orders for current complex customer orders through various systems
Manages Serviceability, Site Survey requests and related results for Commercial Account Executives
Coordinates with, Project Manager/Coordinator, and Installation on various customer related issues
Completes sales order activities according to the quality and completeness requirements of Time Warner Cable Business Class guidelines for complex order types. Maximizes order acceptance vs. order rejection by Quality Control. Accountable to resolving all order fallout from Quality Control reviews
Organizes and structures hierarchy account orders to ensure track ability and facilitate accurate billing
Responsible for minimizing cycle time of post-sale activities. Includes managing Salesforce queues to ensure timely communications, order processing on premium and complex service orders
Responsible for facilitating order resolution after order is submitted with the objective of minimizing sales rep distraction and maximizing speed to resolution. Ensures timely follow up to customer requests
Monitors CRM reports in order to insure timely communications as well as order processing
Responsible for customer contact during contract finalization process. Acts as coach and tutor to Sales teams to ensure processes are understood and complied with for the creation of complete and accurate premium product Sales Packages
Maintains multiple databases (ICOMS, SalesForce.com, Sharepoint)
Handles related research, report validation and monitoring on complex orders during sales cycle and implementation
Other projects and duties as assigned by management
Must have working knowledge of computers, data retrieval and input; requires intermediate spreadsheet skills
Must demonstrate proficiency in Salesforce.Com and ICOMS systems
Requires ability to calculate figures and amounts such as discounts, interest, percentages, ratios, and proportions
Ability to work in a fast paced environment, under competing deadlines, with minimum supervision
Must demonstrate professional communications in complex business situations
Must be creative, well organized, flexible and adaptable
Must be detail oriented, resourceful and have strong time management and multi-taking abilities
Requires ability to work with the public and high end customers utilizing strong customer service skills to maintain a positive company image in a competitive sales environment
Bachelor or Associates’ degree in Marketing, Public Relations, Computer Science , or equivalent combination of education and experience strongly desired
Three to five years of experience in sales support preferred. Prior business to business experience required
Previous telecommunications, Internet or computer industry experience required
Salesforce certification on Ethernet and Fiber based products required within first six months of hire
Six hours of advanced customer service training required within first six months of hire
Demonstrated proficiency in supporting advanced customer base in telecommunications industry strongly desired
BTB Communications based training is preferred

Sales Support Specialist Resume Examples & Samples

Providing campaign proposal support for Asia/Pacific and China Sales Directors, to include engaging with other functional groups and representing the Sales Directors in meetings
Assisting in customer debt collection
Coordinating regional priority meetings and tracking campaign status
Helping drive initiatives to improve the effectiveness and efficiency of the sales process

Sales Support Specialist Resume Examples & Samples

MS Office tools (Word, Excel, PowerPoint) Desired experience
Business / Management / Social Sciences / Other Desired knowledge and skills
Experience and/or studies in finance is preferred
Any other European language fluent
Dutch: Fluent

Marketing Sales Support Specialist Resume Examples & Samples

Relationship Building Skills and Communication and Networking skills
Requires travel around regional area 50% of the time
Strong connections within Tampa market established

Mortgage Sales Support Specialist Resume Examples & Samples

Support MLO by maintaining a complete and thorough knowledge of BB&T Mortgage policies and procedures as well as loan guidelines, as utilized by the Bank
Arrange, handle and/or support activities related to travel arrangements, expense reports, associate on-boarding, management reporting, meetings and appointments for managers and MLOs, if necessary/possible
Basic knowledge of home buying process
Good interpersonal skills

Sales Support Specialist Resume Examples & Samples

Engage on a daily basis with members of the Investor Relations community
Create and execute Investor Relations solutions marketing programs
Have in-depth knowledge of Nasdaq OMX Investor Relations platforms and share expertise with prospective and current clients
Work closely the Western region Account Executives to provide specialized desktop support for clients in your assigned region
Provide in-depth product training for new and existing users with a focus on matching client workflows to the relevant IR Suite products
Participate in tailored proactive client outreach campaigns designed to increase usage by highlighting new features or encouraging usage on underused components
Document and track all client interactions in NASDAQ OMX’s CRM system
Acquire and maintain a strong working knowledge of the Investor Relations industry and keep apprised of its regulations and updates
Advanced Capital Market understanding, Investor Relations industry knowledge and Corporate Services in particular
Proven track record working directly with clients, particularly those in decision making roles
Outstanding communication and listening skills
Excellent presentation and remote training skills
Positive attitude and deep customer service orientation. Fundamentals include being: friendly and engaging, professional, reliable, responsive and proactive
Superior writing skills, including experience writing comprehensive business and functional requirements
Strong analytical, organizational, and prioritization skills
Strong attention to detail while managing multiple concurrent projects
Ability to work independently in a faced-paced environment

DCM Sales Support Specialist Resume Examples & Samples

Provide trade support, customer service and problem solving to assigned Sales associates by acting as a liaison for clients and back-office departments (ex. Clearing, Purchase and Sales, Dividends, etc.)
Coordinate and monitor the timely processing, allocating and settlement of trades executed by Sales associates in accordance with Regulatory guidelines
Confirm trade details with counterparty on a daily basis to minimize settlement issues
Establish new accounts in accordance with Written Supervisory Procedures and facilitate the gathering of supporting documents as defined within Firm and Regulatory guidelines
Maintain accounts by updating client information in the various systems (e.g. CAMP, Beta, and Bloomberg) and ensuring that they are coded properly
Assist Salesreps with researching and resolving commission discrepancies
Monitor and assist with the accurate reporting of trades to regulatory agencies (e.g. MSRB, EMMA, TRACE)
Establish and maintain files and records in accordance with Regulatory requirements
Monitor daily DKs (Don’t Knows – unknown items) (and master allocation accounts to ensure resolution in a timely manner
Perform cashiering duties – ACH, wire, check (receipts/disbursements) for the reconciliation and clearing of trades and/or account balances resulting from trade differences, factor adjustments, interest payments, Repo and Portal activity
E-docs –setup clients to access online account portal established
General administrative responsibilities such as typing correspondence, filing, phone coverage, mailing, etc
As needed, work closely and coordinate projects with other areas of the Firm
Stay current with new policies and procedures relating to area of responsibility
Collaborate within team environment to provide backup and successfully manage daily work volumes while maintaining quality standards
Assist in the development and testing of new procedures, products and systems aimed at improving processes, gaining efficiencies or addressing new regulatory requirements
Undergraduate degree or comparable education and training
Minimum of 3 years industry experience
Excellent verbal and written communication skills (including strong knowledge of spelling and grammar)
Strong organizational , interpersonal and time management skills
Exhibited ability to work independently
Excellent knowledge of Microsoft Office Suite
Working knowledge of Bloomberg Trade Order Management System (TOMS)
ThomsonBeta experience preferred
Possess working knowledge of fixed income instruments
Desire to learn all aspects of the departments functions, as well as the up and down stream impacts

Sales Support Specialist Resume Examples & Samples

Plans and executes all sales team related events including Spring and Fall sales meetings involving both sales staff, Sr. Mgmt. and League customers
Oversees and manages event budget, identifying cost efficiencies, recommending alternatives, and coordinating with finance team
Works in collaboration with Marketing team to coordinate league and brand based fan activities and events that support the overall business and growth objectives
Provides administrative support to executive team
Years of Related Professional Experience: 2+
Excecutive Administration and corporate event planning experience
Strong computer and organizational skills
Ability to effectively project, plan and organize in a fast paced environment
Creativity, flexibility and attention to detail
Excellent communication skills and professional demeanor
Ability to connect and collaborate across functions

Sales Support Specialist Resume Examples & Samples

Professionalità nella gestione delle relazioni con interlocutori diversi
Conoscenza del pacchetto Office
Capacità ad interagire con i clienti telefonicamente e tramite mail
Permesso di lavoro EU

Sales & Support Specialist Senior Resume Examples & Samples

Work with Relationship Managers and Portfolio Managers to ensure the portfolio administration and risk management of each client relationship is in compliance with established Associated Banc-Corp credit policy, procedure and business strategy as well as commercial and regulatory guidelines
Coordinate all aspects of required loan documentation including but not limited to document requests, corresponding with title insurance companies to order appropriate title work, review loan documents for accuracy, closing the loan with the client, and working with Commercial Loan Services and outside counsel to ensure proper documentation. Perform ongoing maintenance while adhering to compliance guidelines. This may include complex documentation required for loan participations
Provide general administrative and sales support to the team. Administrative support may include meeting scheduling/coordination, travel planning, correspondence, expense reporting, supply ordering, maintaining up-to-date client, prospect and COI listings, reporting and other projects as needed. Sales support to may include monitoring and updating internal systems, reporting and preparing sales presentation materials/collateral, as necessary, maintenance of new business pipeline reports. Also provide support in the loan preparation/review/documentation/funding and deposit processes
Support clients and affiliates by solving problems and complex questions to ensure superior customer service. Function as liaison between operations/support departments, Commercial Banking Sales Teams and customers. Act as central resource area for Commercial Banking issues
Use on line deposit and loan systems to obtain vital customer information, open and close accounts, issue stop payments, process check orders and perform various other service requests. Provide customer service and process daily transactions for Commercial Banking customers as requested
May back up the Lead/Supervisor, provide supervision, project management, and work direction to Sales and Support Specialists. Upon request, assist with or coordinate the training of support staff

Sales Support Specialist Resume Examples & Samples

Associate's degree (A. A.) or equivalent from a recognized two-year college or technical school desired; Plus a minimum of 4 years relevant experience
Must be able to analyze customer accounts within our billing and salesforce.com systems to determine necessary actions and make decisions or recommendations based on available data
Demonstrates professional behavior in dealing with sales team, team members and customers

Sales Support Specialist Resume Examples & Samples

Strong organization skills and Commercial Credit experience
1 year financial services and client service experience
Under direct supervision, demonstrates problem solving skills, computer skills, and the ability to effectively multi-task under tight time constraints
Knowledge of Commercial loan and deposit systems
2 yrs Banking Experience

Sales Support Specialist Resume Examples & Samples

Strong organization, interpersonal and communications skills
Ability to multitask tasks under tight time constraints
Under minimal supervision, demonstrates problem solving skills, assumes responsibility and coordinates complex Commercial Client servicing task
4 yrs Banking Experience

Sales Support Specialist Resume Examples & Samples

Supporting high-performing sales reps, teams and managers in a manner to assist in multiplying their results
Supporting and coaching new sales reps to cultivate solid system and process skills and results
Responsible for complex sales cycle related questions and answers and order processing and resolution
Mentor existing and new Sales Support Specialists to cultivate solid system and process skills and results and develop into strong sales support contributors and team players
This role requires specialist technical product knowledge and expert knowledge of systems and processes in support of high-performing sales teams and contributing to company sales success
This role also support more complex selling scenario’s, i.e. Enterprise, multi-location, high-end MRR and total contract value and corporate sales deals.Essential Job Duties
Support your assigned territory sales reps with information to successfully negotiate and close new business
Work together with team members to ensure the smooth operation of day-to-day business within the department and throughout the company. Providing back-up support, advice, guidance and support to other team members as needed
Build up expert level knowledge of the sales process, ordering process, product information and configuration and systems used daily by the sales support team
This role has the opportunity and responsibility to ensure a positive customer experience
Check for order completeness and accuracy and drive opportunities to Close Win stage in the sales system
Contact the customer to clarify order information or provide notification for account, as needed
Provide assistance and coaching to telesales representatives related to order flow, billing systems and salesforce.com
Communicate internally and externally in support of sales efforts
Enter opportunity information and other data updates in salesforce.com, i.e. new orders, moves, adds, changes, disconnects and transfers
Adhere to, and comply with, Sales Operations policies, procedures, guidelines and operating standards
Manage rejected orders to continue toward complete processing
Pull reports and resolves issues on pending activities or rejected orders to assure customer expectation is met
Perform daily activities using the following applications: Salesforce.com, CSG, ICOMS, Outlook, IM, Excel, Access, Word and PowerPointRequired Skills and Abilities
Must have excellent follow-up and follow-through skillsReporting and Schedule
This position is a direct report of the Manager – Sales Support
This a 95% office job, travel for training or meetings should be the only exceptions
Standard 40 hour work week Monday-Friday, 8:00 am-5:00 pm will be the normal work schedule. Overtime may be necessary as job duties require

Renewals & Sales Support Specialist Resume Examples & Samples

Cultivate relationships with customers to ensure their needs are being met
Utilize salesforce.com to organize and track the renewal status of customers in the assigned territory. Maintain customer information and renewal activities in the CRM
Identify accounts that may not renew service and develop a retention plan with all appropriate parties
Escalate service issues to the appropriate parties and work with them to make sure the issue is corrected which ensures high customer satisfaction
Provide directly support to sales reps within given territories, including but not limited to, fielding calls from the 800#, campaign management, and follow-up from Order Management issues
3+ years of work experience in a fast-paced corporate environment and/or the classroom
Experience with sales and/or renewing contracts with a proven track record of success
Strong interpersonal and communication skills with the demonstrated ability to initiate and execute customer follow-up, with a goal toward relationship building
1+ years CRM or salesforce.com experience
Proven ability to work effectively in a team environment
Advanced degree and teaching credential (past or current)
Experience as a classroom teacher, experience working in a management, specialist, or professional development role
Experience working in an Educational Technology company

Sales Support Specialist Resume Examples & Samples

Maintains databases containing sales information, programming grids quarterly highlights, key household and demo ratings, etc
Researches, develops, and maintains databases of advertiser, ad agency, and sales partner contact information and status. Responsible for responding to incoming inquiries; screen for mutual interest and develop sales presentation accordingly
Assists in development of sales presentations
Coordinates facets of integrated marketing campaigns for advertisers, ensuring client satisfaction and project completion
Provides sales and financial reports including revenue reports, sales pulse reports, inventory/schedule/rates/operations requirement reports, and other reports as assigned

Sales Support Specialist Resume Examples & Samples

Main point of contact for customers & sales representative throughout order cycle
Insure the total satisfaction of all Business Class customers with the processing and completion of their contracted work requests
Good clerical and typing skills a must
Must have excellent Customer Service related skills
Knowledge of high-speed Internet, telephony, cable and broadband applications a must
Must be diplomatic, persuasive, and articulate

Sales Support Specialist Resume Examples & Samples

Maintains databases containing sales information, programming gridsquarterly highlights, key household and demo ratings, etc
Researches, develops, and maintains databases of advertiser, ad agency, and sales partner contact information and status. Responsiblefor responding to incoming inquiries; screenfor mutual interest anddevelop sales presentation accordingly
Coordinates facets of integrated marketing campaigns for advertisers,ensuring client satisfaction and project completion
Provides sales and financial reports including revenue reports, salespulse reports, inventory/schedule/rates/operations requirement reports,and other reports as assigned

Field Sales Support Specialist Resume Examples & Samples

Verify sales work order integrity and adherence to company policy
Verify, research and report compliance issues
Collaborate with other departments (Security, Risk Management, etc.) and with sales leadership to identify patterns of work order discrepancies
Respond to field sales management requests via email
Collaborate with other departments (Dispatch, PAC, Tech-Ops, Collections, Construction, Marketing, etc.) to resolve customer/account issues
Requires working knowledge of personal computers, and Microsoft office products
Prior cable/telecom experience preferred
Prior sales operations experience preferred
Prior Inter-departmental collaborative experience preferred
Must have the ability to work Shift: 9:30am-6:30pm or 10:30am to 7:30pm Monday through Friday

Sales Support Specialist Resume Examples & Samples

Receive and place purchase orders, ensuring that orders are sent out on time
Provide product information and price quotes to Sales for customer inquiries
Communicate with manufacturing plant regarding product specifications and lead times
Coordinate and manage the product sampling process
Enter and maintain client data
Acquire a complete knowledge of product lines and specifications
Asses the viability of new product intakes from external customers
Handle a variety of logistical tasks as required
Create reports as they pertain to sales and operational needs
Support Sales and the plant General Manager on various projects, as needed
WOW! Internal and external customers
Proficient in Word, Excel, Outlook and other Microsoft programs
2-4 years previous sales support or operations experience (preferred)
Ability to read, write, and understand English
Multi-tasker and detail oriented
Positive attitude, excellent interpersonal and customer service skills
A growth mindset and motivation to succeed!

Sales Support Specialist Resume Examples & Samples

Czech: Native/Fluent
Ability to work in a multilingual / multicultural environment
Ability to prioritise work in a fast spaced environment and work under time constraints
Note: The position cannot be done remotely

Mortgage Lending Sales Support Specialist Resume Examples & Samples

Support Mortgage Loan Officer (MLO), Mortgage Group Operations Manager and Mortgage Market Manager (MMM) by engaging in activities that help the Retail Mortgage team meet production, referral, revenue and profitability goals
Support MLO by maintaining a complete and thorough knowledge of BB&T Mortgage policies and procedures as well as loan guidelines as utilized by the Bank
Coordinate and set client and referral source appointments, and manage the the receipt and delivery of information and documentation to and from borrowers that support the process of applying for and approving mortgage loans
Field phone calls from clients and referral sources and answer questions, or direct caller to appropriate associate based on caller need
Assist MLO by reviewing loan pipelines to ensure client’s speed-to-decision/close is maintained
Assist MLO through supporting lead management in the Customer Relationship Management (CRM), preparing or obtaining fliers, and other marketing collateral materials or leads that can support the mortgage sales effort
Support MMMs and GMMs in gathering data and performing research that help with the resolution of client complaints
Arrange, handle and/or support activities related to travel arrangements, expense reports, associate on-boarding, management reporting, meetings and appointments for managers and MLO
Deal discreetly with confidential information
High School diploma or equivalent Basic knowledge of home buying process
Ability to operate office equipment (e.g. copier, fax)
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role including new or transfer of registration and acceptable NMLS background check

DCL Sales Support Specialist Resume Examples & Samples

Partners with RBG branch bankers to support consumer loan product education, customer financial need and loan options
Maintains knowledge of all product and services sold by the department in order to respond to branch and customer inquiries
Supports and assists fulfillment area when necessary
Responds to customer email and website inquiries
Complete knowledge of consumer loan and related laws and regulations

Mortgage Lending Sales Support Specialist Resume Examples & Samples

Support Mortgage Loan Officer (MLO), Mortgage Group Operations Manager and Mortgage Market Manager (MMM) by engaging in activities to help the Retail Mortgage team meet production, referral, revenue and profitability goals
Coordinate and set client and referral source appointments, manage the receipt and delivery of information and documentation to and from borrowers that support the process of applying for and approving mortgage loans
Support BB&T expense management policy with continuous focus on limiting expenses and identifying cost reduction opportunities
Support MMMs and Group Mortgage Manager (GMM) in gathering data and performing research that help with the resolution of client complaints
Two years of experience in a support position
Detailed understanding of the home buying process

Sales Support Specialist Resume Examples & Samples

Assigned to a limited number of projects and programs
Recognizes problems relative to assignments when they arise, and resolves them in line with guidelines from management or with existing guidelines and procedures
Assists senior professionals with the gathering of input from field Sales teams regarding customer requirements
Assists senior professionals with the preparation of proposals for solutions business cases for non-complex offerings/solutions that address customer wants and needs, including help with creating PowerPoint presentations
Manage sales leadership calendars
Research and book travel, create and file expense reports, etc
Plan on-site/off-site events for Sales organization, includes external and internal events
Assist with onboarding of new hires in Sales organization
Shared responsibility for providing coverage to other departments, as needed
1-2 years of experience supporting a senior sales leader
Strong command of the English language, spelling and grammar
In-depth knowledge of various software programs, including Microsoft Word, Excel, Access, and PowerPoint
Solid knowledge of social networking tools (twitter, linked in, etc)
Strong Communication/interpersonal abilities
Ability to manage details and multiple tasks
The ability to work closely with multiple departments and senior executives
High energy level for deadline driven projects
Unquestionable ethical standards
Calm under pressure

Intermediary Sales Support Specialist Resume Examples & Samples

Support Baird Equity Asset Management's three intermediary sales professionals by discovering, researching and pre-qualifying potential leads; will also include securing meetings. Ability to interface professionally with key prospects over the phone is critical
Provide rapid support to our external sales person when they are on the road to enable them to respond to client requests in a timely fashion. Support clients in an urgent and highly professional manner
Assist sales team in documenting calling efforts in our CRM, organizing prospecting lists, and participating in weekly sales reviews
Ability to organize selling agreements and having the capacity to assist with answering technical questions from financial intermediaries
Organize and complete lengthy RFPs for each new opportunity
Provide support to our marketing initiatives or other projects that help us build our sales and marketing programs. This role will require an entrepreneurial zeal to take on a wide variety of tasks. All tasks are important to the success of building Baird Investment Management
Capacity and desire to learn the products in detail. The ability to develop deep relationships and to add value and insight during the sales process are expected
Manages and utilizes software proficiently to produce deadline sensitive and accurate correspondence, proposals, presentations and reports
Strong interpersonal communication skills, both oral and written. A pleasant phone demeanor and a willingness to call prospective clients are critical. A high level of professionalism is mandatory
Strong organizational skills and the ability to work with minimal supervision, yet willingness to take direction. Ability to handle multiple tasks simultaneously with strong attention to detail
Willingness to take on a variety of tasks in supporting the business as necessary. We are an entrepreneurial environment and everyone must have a “do what it takes” attitude
Ability and willingness to learn our business to develop a strong understanding of key priorities
Bachelor’s degree and 3+ years’ experience in a sales or marketing role. Knowledge of financial services, investments or marketing is highly preferred
Strong PC skills with knowledge of Microsoft Word, Excel and PowerPoint

Sales Support Specialist Resume Examples & Samples

Support sales team contract process control for IBM GCG, reviewing supporting and approvals for contract T&C (Terms and Conditions) and SOW (Scope of Work) including customer information/risk assessment/legal/C&N (Contract and Negotiation ) /finance /cost /pricing etc. Well known in IBM services product line, presales and business control
Good communication with sales and supporters from different location, efficiently coordination with IBM department of internal process, solve the issue for contract production stage
Maintains control file of contract related documents (versions and appendices); Interfaces with other contract support roles (i.e., Bid Manager, Legal Team, and Contract fulfillment) and other internal resources to help developing the response deliverables to client requirements
Ensure 100% compliance of all controls by the delivery team
Fluent English on verbal, listening, reading and writing
Professional user in Ms-office, especially Excel and PPT
Strong ownership and passionate for work
Experience in IBM ISC is preferred

Susquehanna Sales Support Specialist Resume Examples & Samples

Prepares documentation accurately and in a timely manner
Notifies Sales Representative of transaction status updates
Contacts vendors and/or clients as necessary
Ensures Service Level Agreements are met with regard to client service for both internal and external clients
Strives to provide extraordinary client service by exercising effective client service skills and by transacting all business in an accurate and timely fashion
Actively promotes the reputation of the Company by building relationships with clients, handling each client with personal interest and respect
Takes ownership of client problems and follows through until resolution is achieved
Ensures the utmost confidentiality
Support Sales Staff
Documentation Preparation
Assist sales in providing pricing quotes to vendors and/or clients
Assist sales by contacting clients and/or vendors for credit information
Relay credit decisions to client and/or vendor
Assist with credit rejections/re-submittals/re-looks
Request residual analysis from Asset Manager
Contact vendors with new/revised rate sheets
Review Documentation request submitted by Sales Representative
Verify pricing, sales tax and structure
Choose appropriate documents according to structure, program, equipment, credit and asset management requirements
Ensure documents are prepared according to credit requirements
Verify Aspire contains correct client name, address and contract terms (update as necessary)
Prepare documents and review for accuracy and completeness
Send documents to client and/or vendor and request additional items needed (i.e. tax exempt certificate, copy of deposit check to vendor etc.)
Prepare Booking Worksheet and Documentation Checklist
Update Aspire Status to Docs Out
Quality Control Process
Confirm each document listed on Document Checklist has been returned
Verify all credit/asset management requirements as specified on credit approval have been met
Review documents to ensure they have been executed by an authorized signer
Review faxed documents for legibility; faxed documents are acceptable only if approved by management
Review each document to identify alterations
If proof of insurance is required in advance, fax to 3rd party service provider for approval
Verify required advance monies have been received and complete coupon for accounting department (copy for file)
Verify the following information on the vendor invoice: Sold To and Ship To address is listed, equipment description including serial number is listed and the invoice amount matches documents
If titled vehicle, verify the copy of the front and back of MSO and/or title application to ensure SCF is listed as Lienholder
File UCC
Update Aspire status to Docs Back and add notes stating issues
Exception Process
Review exceptions as noted by Quality Control
Contact client, vendor, sales rep or management depending on exception item for resolution
Add notes to Aspire
Update ASPIRE with any name, address, equipment or structure changes
Prepare Addendums for any corrections/changes and send to client to be completed
Complete verbal verification with client to ensure equipment was delivered and accepted
Submit for funding/booking once all exceptions are resolved
If Prefund, update Prefund log and place in appropriate drawer until fully funded
Prefunds - follow up with client/vendor for approval for final payment
Scan documents and file in file room
Takes initiative to perform all duties as assigned or required
Understanding of Lease/Loan documentation, pricing, structure and corresponding tax classification
Knowledge of Aspire and LeasePlus
Knowledge of MS Office
General problem solving skills
Understanding of UCC requirements and appropriate filing procedure
Use good organizational skills in order to keep physical work area clean and data orderly
Communicate fluently in English
Write neatly, using proper English grammar and spelling
Perform mathematical calculations at the high school level, including addition, subtraction, multiplication and division with whole numbers, decimals, dollars and cents
Minimum of 3 years in the leasing industry preferred (sales & documentation)

Sales Support Specialist Resume Examples & Samples

English: fluent
French: fluent
Proficiency in MS Office tools (Word, Excel, PowerPoint)
Analytical thinking - feeling comfortable with numbers and basic calculations
Developed communication and negotiation skills
Ability to prioritize work in a fast-paced environment and work under time constraints
Detail orientation and multi-tasking aptitude
Solution oriented approach with ability to provide innovative ways to achieve own work group objectives
Business Administration/ Management / Finance / Social Sciences orientation

Sales Support Specialist Resume Examples & Samples

Ensure projects are registered in applications to allow labor claiming and revenue booking
Register external supplier’s orders for accounts payable and triggers supplier invoices payment
Track, monitor and report project financial status, update cost and revenue accordingly
Ensure billing data is captured, upon customer acceptance of solution deliverables
Use appropriate collaborative / business tools and templates and coordinate IBM teams within time
Utilize foreign language skills while engaging with Sellers, and a variety of IBM functions
Precision, accuracy
Flexibility, as the position may require occasional work in shifts and overtime in quarter-ends
Shared Service Center experience in O2C (order to cash) post-sales or billing/invoicing functions

Sales Support Specialist Resume Examples & Samples

French and/or Dutch: Fluent
Daily use of MS Office tools (Word, Excel, PowerPoint)
Completed University studies in Business / Finance / Management / Language

Sales Support Specialist Resume Examples & Samples

Fluency in any European language (preferably German or a Nordic language)
Excellent/professional level of Excel knowledge (formulas, Vlookup, etc)
High level of mathematic skills
Systematic thinking
Working independently
High level knowledge of IBM services and general financial principles
Business driven mindset
Curiosity to expand knowledge
High level of flexibility
Positive behaviour towards time pressure

Sales Support Specialist With French Resume Examples & Samples

Engage in sales opportunities in assistance to Sellers / Business Partners
Understand client requirements and ensure documentation is fully compliant with client specifications and requirements
Use appropriate collaborative / business tools and templates and coordinate IBM sales team and other supporting departments to produce deliverables according to client’s expectations, within time critical schedules
Ensure satisfactory audit and review posture is maintained: through compliance with all relevant aspects of the process
Fluency in English and French language
Experience with customer service and administrations would be preferred
Strong time management, organisational skills, self driven but also team orientated, analytical thinking
Able to create & maintain good relationship (internal & external clients)
Attention to details
Medium level of computer skills/literacy (word, excel, email clients etc.…)

Mortgage Lending Sales Support Specialist Resume Examples & Samples

Coordinate and set client and referral source appointments, and manage the receipt and delivery of information and documentation to and from borrowers that support the process of applying for and approving mortgage loans
Support MMM and Group Mortgage Manager (GMM) in gathering data and performing research that help with the resolution of client complaints
Three years of experience in a support position
Ability to deal with complex situations which requires sound judgment
Completion of certifications that are specific to industry

Sales Support Specialist Resume Examples & Samples

PC Proficient in Office Suite
Strong client focus/direct client contact experience, excellent interpersonal, communication, presentation, organization and PC skills
4 year degree required

Sales Support Specialist Resume Examples & Samples

Applies some advanced skills and procedures appropriate for the position within assigned functional area
Performs duties and tasks that are frequently nonroutine Refers only the most complex issues to higher level
Schedules, reports, and tracks information for department
Collects data for preparation of various reports, budgets, and variance analyses
Compiles data for reports and collates into a single report
Assists in preparing, reviewing, or auditing reports
Assists with more complex research and investigation. May prepare analyses of information
May assist in orienting and training lower level employees
Basic office practices, procedures and methods
Basic mathematical calculations
Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines
Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases
Coach others in the development of their skills
Execute instructions and request clarification when necessary
Provide courteous, timely service when addressing customer questions and concerns
Speak clearly and concisely
Constructively work under stress and pressure when faced with high workloads and deadlines

Sales Support Specialist Resume Examples & Samples

Data entry and enrichment to support installed base cleanup and database integrations
Work with customer employees and management to promote, drive, and maintain continuous improvement in processes and productivity
Inbound lead routing
Provide well defined leads to sales representatives
High School Diploma / GED from an accredited school or institution
Experience: 2 years in similar position with strong organizational skills with ability to multi-task - internal and external customer
Ability to work effectively within cross a functional teams and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different country
Customer focused , commercial skills and professionalism to interact with internal and external customer
Strong interpersonal and problem solving skills – coordination role
Computer proficiency (Microsoft Office Programs)
Self- starter – excited and willing to be start of a “start up” division of commercial operations
Able to work without direct supervision and having “can do” attitude –
Be flexible, self-motivated, and enthusiastic n local language

Marketing & Sales Support Specialist Resume Examples & Samples

Proactively look to improve output and collaboration with all internal client facing stakeholders (incl. product management, portfolio management) as well as taking the lead in creating bespoke client and business development related presentations
Assist the line manager (Head of Marketing) in developing and improving internal presentation material and reports via the use of Excel and PowerPoint
Provide timely assistance to the wider events function and preparation of supporting presentation materials

Sales Support Specialist Resume Examples & Samples

Provides support to Sales managers and Sales groups
Organisation and completion of application paperwork
Resolves issues and questions related to application paperwork and the account set up process
Receives inbound telephone calls from potential customers looking for the service
Handle referrals from a variety of introducers via both phone and email
Management of email mailboxes
Makes decisions on acceptance or decline of applications at source
Act as point of contact between Sales and other departments
Makes independent decisions within established guidelines regarding planning, organising and scheduling of work and being the point of contact between Sales and other departments
Makes independent decisions within established guidelines regarding planning, organising and scheduling of work
Has limited access to confidential information
Resolves most questions/problems and refers only the most complex issues to higher levels

Sales Support Specialist Resume Examples & Samples

Providing sales channels with end to end processing of applications, that involves quality checking submission, and updating internal systems with key data throughout the processing time that is closely managed to ensure KPI are achieved
Validating documents supplied in accordance with Anti Money Laundering Guidelines Complete data entry in an accurate and timely manner in VAPP
Complete loading forms and administrative forms that are used around the business
Complete compliance checks on all applications in line with policy
Co-ordinate & print off regular and ad-hoc reports for Team circulation
Engaging with departments to ensure swift boarding and account maintenance
Answering inbound calls and dealing with mailbox correspondence

Customer Sales Support Specialist Resume Examples & Samples

Achieve regional sales targets to ensure continuous growth within the assigned territory
Identify and develop opportunities to drive consumption within the existing accounts
Degree in Business Administration or Marketing
Minimum of one year direct sales experience, preferably within the foodservice industry
Previous foodservice culinary /beverage operational experience a definite asset
Excellent organizational and presentation skills combined with strong communication skills
Computer literacy, MS Word, Excel, PowerPoint etc
Strong analytical skills, combined with a solid understanding of the sales process
Self-motivated and team oriented
Must reside within the territory and travel as required based on territory12 week cycle and business requirements
Valid Driver’s license with a safe driving record required
Must have access to a safe and reliable vehicle, along with appropriate insurance

Sales Support Specialist Resume Examples & Samples

Call identified (targeted) prospects that are in the StratEx database to generate interest, probe training needs and fix appointments for your designated territory
Develop relationships with key personnel in client accounts to the point of becoming a trusted advisor for training needs
Follow-up on phone inquiries and information requests received
Support the marketing team during in-house events by ensuring participants to join the event
Find innovative ways to reach out to prospects
Additional Diploma/Degree in Sales/Marketing would be preferred
3+ years of experience in sales or pre-sales
Proficiency in written and oral business communication skills
Ability and willingness to meet monthly targets
Upbeat, high energy and go-getting individual
Keen attention to detail with good follow-up skills. (Process-oriented)

Sales Support Specialist Resume Examples & Samples

Exhibits organizational skills
HS diploma required; some college coursework completed is preferred
Ability to work accurately, with interruptions, to meet deadlines
Ability to prioritize and multi-task in a fast paced environment while maintain quick response to deadlines
Excellent organizational skills with strong attention to detail
Strong focus on teamwork and ability to manage relationships across multiple departments
Comfortable with utilizing and learning new technology
Able to use software applications like MS Excel, Word
Strong written and verbal communication, interpersonal, and customer-service skills
Broad analytical skills including costing, pricing and data analysis and price modeling

Sales Support Specialist Resume Examples & Samples

Enquiry handling, prepare, send and follow up on quo
Handle non-conformities and complaints
Back order monitoring
Knowledge of Microsoft MS Office
Use of ERP software
Use of CRM Software
Customer focussed
Ethics & Values
Functional / Technical knowledge

Sales Support Specialist Resume Examples & Samples

Assisting with pre-sale and post-sale support including setting appointments, preparing proposals and illustrations and maintaining related sales databases
Perform other job-related duties or special projects as required
High school diploma or equivalent, plus 1 - 2 years related experience required
Good oral/written communication, organizational, problem solving and math skills required

Sales Support Specialist Resume Examples & Samples

Turkish: fluent
Business / Management / Finance / Social Sciences
At least 1 year work experience

Sales Support Specialist Resume Examples & Samples

Nurture relationships with prospects and target customers
Previous experience in a sales or sales support environment is desired
Sales/Distributor Partner Support
Marketing Research
Identify and Qualify new customer accounts for Rockwell Automation products and offerings
Executive Analysis of Accounts (support discovery calls – Executive Event recruitment)
Qualifying Leads prior to Sales team involvement
Product Campaigns and Launches
Provide both pre and post-sales support to both internal and external customers on various issues
Work with channel sales team to develop competency program and execution for distributor partners, focused on system tools, products, campaigns, processes and procedures. Collaborate actively to improve distributor performance by engaging distributors on process clarification and provide a timely exchange of information
Commercial Event tracking and support (expansion on discipline to document attendees – including CBIs and follow up activity). Manage/facilitate logistics for commercial events including Rockwell Automation On the Move, Automation Fair and local initiatives. Coordinate promotion, attendance and follow up based on clearly defined objectives and metrics using target list segmentation
Use Campaign Execution Reporting, Dynamics and Sales Funnel analytics to track and drive above the funnel activity. Work directly with Sales Managers and Account Managers to ensure sufficient details are provided and lead follow up is timely
Lead the scope development for Eloqua (Campaign Execution Engine) enabled commercial activity, which includes Third Party Event Promotions, Local Marketing Campaigns, Customer Loyalty Programs and Newsletters
Perform customer analytics in SAP Business Objects using the data to identify ways to increase market share. Generate point of sale/market data repots to assist in the selling process. Use sales data pricing information, and account knowledge to assist in strategic account negotiations
Assist in the development and execution of sales pursuit strategies
Interact and resolve customer commercial issues/concerns. Manage the escalation of appeals process by prioritizing customer requirements. Support Field Quality Leaders as needed
Collaborate effectively with other territories and regional sales team members
Train new operations team members on processes and system tools
Perform lead generation by conducting prospect research through the IIR database, Avention and other industry related resources. Work with Sales Management to prioritize leads/projects for assignment and follow up
Work directly in collaboration with other Rockwell Automation business units (marketing, customer care, quality) on various initiatives and issues
Bachelor’s degree in technical discipline, marketing, business administration (or equivalent experience) with a minimum of three years of related experience
Microsoft Office, SharePoint and Outlook proficiency - SAP experience preferred

Sales Support Specialist Resume Examples & Samples

Maintain existing and new customers through planned individual account support, and liaison with internal order processing staff
Supports customer requests by obtaining necessary quotes and information to support proposal submittal. Prepare, review, and book complex customer orders/revisions to meet customer requirements. Follow and resolve commercial issues. Identify and monitor contractual and/or warranty issues
Provide responsive "Customer First" level of service
Work closely with Regional Sales, District Service Office, Platform team, and Headquarters marketing groups to develop and implement sales plans to increase profitability and growth for the entire customer power plant fleet of Gas, Steam, Generators along with Balance of Plant (BOP)
Support day to day transactional activities to produce a high level of customer satisfaction
Ensures pricing and commercial conditions are applied (as applicable) at time of sale
Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Supports customer processes related to factory tours, product demonstrations/presentations, new product training, and/or trade shows
Coordinates and tracks initiatives/issues relating to key platform team activities in support of customer and internal objectives
Administratively supports department and/or region as required (i.e., Compliance, SpoDom, SF.com, IT, office logs, travel, meeting/workshop coordination, facilities coordination, supplies, etc)
Bachelors degree in business related field or engineering
5+ years experience working in a combination of sales and/or field support roles
3+ years progressive experience supporting power generation business
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience utilizing SAP and Salesforce.com
Experience and ability to learn and use corporate technology systems (CRM, Databases etc.)
Communications skills (verbal, written and presentation); able to clearly and concisely express information (or data) to non technical associates, peers and management
Demonstrated ability to work within teams, including: Conceptualizing and socializing ideas, making recommendations and facilitating team consensus to move forward; Building relationships with challenging customers both at various locations... plant or central services; ability to coordinate and support outside sales personnel by contributing to the development of proposals, while managing changes on existing orders
Flexibility to adjust and thrive in an environment with changing requirements, schedules and priorities for multiple projects or assignments
Ability to support day to day transactional activities to produce a high level of customer satisfaction
Self-driven and resourceful to achieve goals independently as well as work well in groups
Flexibility and willingness for potential 5% local / domestic travel
Advanced training or Certificates
Innovation skills, creativity, willingness to share and explore new ideas
Experience working with a complex global business team

Premium Assignment Corp Sales Support Specialist Resume Examples & Samples

High School Diploma OR GED
3 years demonstrated experience in the area of insurance, premium financing or commercial financing/banking or the combination of higher education and other administrative experience
Proficiency with Microsoft Word and Excel
Experience in problem resolution, and ability to complete moderate to complex administrative duties
Self-motivation and the ability to work independently to achieve goals set by the manager
Premium finance experience
Bachelor's degree from an accredit university in business discipline

Sales Support Specialist Resume Examples & Samples

Strong business acumen and general knowledge of the Australian marketplace
Experience in telephone sales, inside sales or basic sales is required
Proficiency in Microsoft Suite products

Sales Support Specialist Resume Examples & Samples

Receive requests for price quotations directly from customers, dealers and internal sales team
Achieve and maintain rapport with customers , marketing and sales teams in order to give them the best possible service in all types of media interactions
Use LMS Shop to transfer quotations made to SAP as an order as necessary
Use LMS Shop and SAP to retrieve customer information , stock status information , the status of purchase orders and to make changes on customer purchase orders
Work closely with BU (s) in order to get delivery information of scheduled shipments
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes in order to have all information up to date
Provide customers with quotations within defined timelines
Must be a Team Player
Able to use own initiative
A knowledge of SAP order processing is preferable although not essential
Experience of working with SAP system
3/5 years of working experience within a customer service environment
Tenacity/Do What It Takes
Effective Time Management and Personal Organization
Do It Now/Time Is the Enemy
Continuous Improvement, Don’t accept the status quo
Details Count

Regional Sales Support Specialist Resume Examples & Samples

Works with District Sales Consultants to address and resolve a wide variety of Customer concerns and requests
Performs follow up calls and activities from previous Sales Consultant calls and visits
Support other sales growth initiatives that may be Regional Specific i.e. Equipment Sales or Frame Sales Support
Completes requested tasks effectively from management and corporate office in a timely manner
Actively seeks new accounts through Tele-Sales and outbound calling to segmented accounts
Work as a bridge to connect the Sales shared services in Dallas and the Regions to better deliver execution of programs and promotions
Strong selling skills and/or successful inside / outside sales experience preferred
Excellent verbal and written communication skills/strong organizational skills
Existing Rx lens product knowledge, familiarity with lab operations, and or familiarity with optical shop operations a plus

Sales Support Specialist Resume Examples & Samples

As the primary internal business partner, collaborate with Sales Representatives in an assigned regional territory
Serve as corporate liaison and support field sales representatives in customer outreach and relationship management to drive maximum customer experience
Key point of contact to insure success in onboarding new customers
Process new, first-time contract Interventional Biopsy orders into Oracle ERP system for fulfillment and pricing
Enter new Interventional Biopsy agreements and process customer-executed agreements along with executed pricing into the Oracle ERP system
Drive customer adoption through the eCommerce tools
Research and resolve price discrepancies
Serve as internal sales support for field sales to assist with renewals, cancellations and all other customer-related needs such as key account outreach and relationship development with customer purchasing
Participate in the training of new hire Sales Support Specialists
Strong communication, interpersonal and organization skills
Deadline oriented, able to maintain composure in high pressure situations
Excellent attention to detail to ensure accuracy of contracts
Able to multi-task and prioritize various tasks with competing deadlines
Must be able to work in an extremely fast-paced and adapt easily in a constantly changing environment
Demonstrated strength in achieving great customer experience and problem solving skills
Passion for customer success in a competitive and changing market
Solid knowledge of Microsoft Office, especially Word and Excel
Working knowledge of Oracle r12 preferred and the ability to learn other computer programs a must
3+ years of relevant work experience supporting a sales organization

Sales Support Specialist Resume Examples & Samples

Provide direct sales support, training and assistance to Sinclair Sales Teams across the country
Provide user support via phone calls and emails
Communicate and coordinate with the account executives, sales management, and traffic team to optimize efficiency
Enter and maintain network orders received from advertisers
Monitor preempts and displaced spots
Monitor orders for correct coding and entry
Enter and maintain traffic instructions
Generate and distribute various sales reports
Maintain entries in various databases
Routine updates of our ticketing template system
Assist with testing of new traffic system version releases
Point of contact with vender development and support staff for software issues

Sales Support Specialist Resume Examples & Samples

Suppor the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers
Offer preparation
Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications, Sales organization directives and ABB internal rules
Receives customer’s order from Sales Engineers and issues the contract/order confirmation
Prepares contracts, orders confirmations in SAP according to customer’s demands and according
Cost definition
Issues the cost calculations (ABB Calculation Model) and submit for visas and approval according to Internal Rules and signature matrix
Prepares yearly internal price list according ROABB market price policy
Risk review
Provides information to the risk review process in accordance with ABB policy and sometimes participates in the risk review assessment
Lost proposals
Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results

Sales Support Specialist Resume Examples & Samples

Manages the preparation of all technical (e.g. defining the most suitable technology and product types (s)), financial (e.g. quantifies hours of engineering and commissioning) aspects of the bid/estimate/quotation, indicating prices and trading conditions. If necessary collaborates with Supply Chain Management to identify potential vendors for equipment and materials required in the project and technically evaluates supplier offers to check match specifications
Processes order(s) into the TOPS/SAP system, collects and archives documentation regarding the offer/order and records assumptions and decisions taken during the development process. Regularly reports the status of the bids/estimates/quotations using defined tools and collects and analyses the reasons for tenders being lost or won
Maintains effective customer relationships to understand customer needs. Ensures a positive customer experience throughout the sales process. Provides any necessary technical support to sales persons during technical meetings with customers
Implements HSE and business compliance standards and regulations in the country area of responsibility. Implements and ensures compliance with global and local standards, rules, tools, policies and processes related to the operations/project execution and shares functional best practices and lessons learned across the organization

Sales Support Specialist Resume Examples & Samples

4 year degree in math, finance, or engineering preferred
A minimum of three to five years of experience with developing and responding to customer quotes is highly preferred
Excellent analytical skills, problem-solving ability and comfort working with numbers a must
Organizational skills, ability to prioritize work and attention to detail
Ability to work multiple projects at same time and thrive in a fast-paced environment
Advanced MS Excel skills (formulas, macros, building models and troubleshooting formulas) required
Proficient with MS PowerPoint required. Ability to present to internal executive management and purchasers in customer meetings
Proficiency in MS Word required

Sales Support Specialist Resume Examples & Samples

Learn Tridium Product Portfolio and run demos
Openly engages customers over new enhancements and product offerings
Maintains customer records by updating account information
Provide customer support via, phone, email or web request
Manage case priorities and document all support inquires in Salesforce.com
Document case solutions as Knowledge articles and submit to management for publishing
Assist with the placement of orders, refunds, and / or license request
Participate in daily stand up meetings
Strong phone presence and experience with high volume of calls
Excellent time management skills and ability to multi-task
Propose ideas to improve the processes and the overall customer experience
HIGH energy worker, focused and driven by ambition to grow with a growing organization
BS from an accredited university, preferably in Finance, Information Systems or in lieu of degree Associate Degree in Business related field AND at least 6 years of experience in customer support with 1 year experience with SFDC Service Cloud or comparable ERP systems
4 years experience in customer support, preferably in a call center environment
5+ years using Microsoft Office Suite
Experience with Orders SAP Module is strongly preferred
Excellent time management skills and ability to handle multiple priorities

Sales Support Specialist Resume Examples & Samples

Assist the sales team with the development and growth of business with new and existing customers
Create sales orders upon receiving the purchase order from customers (if applicable)
Assist the Sales team in identifying sales leads and opportunities, providing relevant analysis of opportunity and information relating to the lead

Sales Support Specialist Resume Examples & Samples

Complete new item set-ups via Data Sync for clubs and .com
Upload content and images for .com
Resolve club and .com support requests
Perform club visits as needed for merchandising, card testing, etc
Complete card production requests
Shipment tracking
Audit product samples
Serve as back-up for Walmart Sales Support Specialist – Data Sync & office administration
Perform ad hoc requests, coordinate and manage special projects as assigned
Other administrative tasks and responsibilities as assigned
This position is eligible for the Employee Referral Bonus Program #LI-RK1

Sales Support Specialist Resume Examples & Samples

Timely follow up and thorough qualification of marketing and sales leads
Respond to inbound sales related inquiries
Candidates must be pursuing a bachelor's level degree in a technical discipline

Consulting Sales Support Specialist Resume Examples & Samples

Relate existing solutions within services to customers' needs
Work with the extended Sales team to develop and close existing leads
Call on prospective customers and successfully sell Red Hat services
Meet quantitative and qualitative performance goals, and set high standards for articulation and presentation of key messages and the Red Hat Consulting team's value proposition
Accurately forecast and close sales in alignment with company goals
2+ years of sales or pre-sales experience with a track record of success, preferably in the software or IT industry
Solution sales mentality in an environment with multiple products and services
Broad understanding of all products in the Red Hat portfolio, with technical knowledge to understand impacts to scoping services engagements and a solid knowledge of the business value of our products

Sales Support Specialist Resume Examples & Samples

Contribute and support the design, blueprint, and build sales supporting infrastructure (systems, tools, or applications)
Manage aspects of the deployment and maintenance of related infrastructure incl. governance and documentation
Ensure data stewardship – may include data creation, data enhancements, strategy or maintenance
Reporting – deliver or execute reports. Create relevant functionality, enable advanced analytics, and insight to provide decision-support based on facts
Execute and coordinate end-to-end training or enablement sessions, capturing learnings, ensuring reusability, and structuring content
5 - year of professional working experience; Experience working within operations related fields is an advantage
Project Consultant - Sales
Operations Specialist

Sales Support Specialist Resume Examples & Samples

Process customer enquiries and leads. Make sure that leads are followed promptly and routed through the correct channel for follow up. Record all lead activity in the companies CRM system
Qualifying and forwarding all incoming leads by phone and email
Support local distribution meetings in terms of coordination and arrangements and quality of the set up
Provide daily updates to FLIR’s CRM system. Assure that other sales and support staff is updated about news concerning CRM system and the importance of it. Help distributors to use partners’ portal
Look into Distributors web sites to keep them up dated and in line with FLIR brand strategy
Responsible for all incoming phone calls for Instruments sales
Marketing support with translation from English to German
Supporting sales events, meetings and trade shows with reservation of Hotels etc
Responsible for demo units booked on the Frankfurt office
Responsibility for sales statistics
Support of local promo activities
Cover for colleagues in the office from ITC (Infrared Training Center) and Service during vacation
A minimum of 2 years’ experience from role within inside sales and/or administration
Experience from customer oriented activities, preferably in an international context
Experience from CRM system
Very good communication skills, both written and spoken

Sales Support Specialist Resume Examples & Samples

Competitive salary and benefits including employer contributions to RRSP’s
Career advancement in a fast growing global company
Being a part of a fun and exciting team that is passionate about the payments and prepaid industries
Responsible for managing all aspects of proposal creation, ensuring required timelines are met
Participate in discussions with internal and external stakeholders to obtain full understanding of requirements for each proposal
High-level interaction all team members, upper management, and various internal departments to prepare the proposal; manage assignment, collection and organization of proposal content to develop a complete presentation
Proofread to ensure continuity and compliance with legal, technical and marketing specifications. i.e. Copy edit for format, grammar, style, punctuation, and spelling
Work with the business development team, ensuring check list including financial analysis has been completed for all new accounts
Assist in the creation of amendments for existing and new agreements as needed along with Legal and Business Development Team
Identify Continuous Improvement opportunities to improve effectiveness of the team
Experience with creating presentations, copy writing, proofreading and editing tender proposals
Extensive knowledge of Microsoft Office (Expert level in PowerPoint, Word, Excel, Visio and Publisher)
Strong skills in graphics software (Adobe Illustrator, Photoshop, Acrobat, PowerPoint, etc.)
Excellent English communications skills are required, as the position requires interaction with diverse groups located across Canada
Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes
Motivated, self-starter and independent
Ability to be flexible, manage time and multi-task
Bilingual (French/English) would be an asset
This position is eligible for the Employee Referral Bonus Program

Sales Support Specialist, Beijing, S&PS, S&PS Resume Examples & Samples

College Degree or above
5+ years experience in admin. position
Good working attitude and detail oriented
Mature enough to handle the work pressure
Good at communication with people and team working
Results-oriented with strong ownership
Proficient in both written & oral English

Customer & Sales Support Specialist Resume Examples & Samples

Interact with customers positively and professionally at all times for all customer service activities
Routine support for assigned regions, sales reps, distributors, specific customer accounts and/or order management, customer calls and other order related activities
Assist customers in selecting products for certain applications, as well as, cross- supporting more than one product line and more than one territory
Support activities related to non-routine tasks including complaints, RMA, credit/rebill, product transfers, and database clean up
Provide mentoring and training to new employees or during the implementation phase of new processes, products, or policies
Sales Order administration and follow up for Capital and Consumable orders
Review and processing of required documents for Capital Sales requiring coordination with legal and accounting departments for approval
Facilitate internal department orders and sales trunk stock orders per established guidelines and procedures
Perform purchase order review for standard terms and conditions as well as coordination of legal and finance review of non-standard terms and conditions
Provide support and contract administration for National Accounts and non-standard accounts
Fulfill demo system requests from Sales Representatives to include field movement logistic support
Manage the demo inventory tracking and reporting for assigned regions
Identify new or improved processes, techniques, and tools to improve the customer experience
Coordinate with department management to ensure department metrics, goals and objectives are met
Responsible for managing the various Customer Service email boxes
Uses knowledge of complex Customer Service concepts, practices, and applies company policies and procedures to daily work for resolution of issues
Performs work where analysis and experience is drawn upon to arrive at logical conclusions
Regularly exercises independent judgment and a degree of creativity and latitude when addressing routine responsibilities
Skilled in conflict resolution. Able to handle more complicated or important accounts and/or difficult calls. Handles escalation issues as necessary
Requires strong skills in the following areas – written and verbal communications (voice, grammar, and articulation), listening, computer and keyboarding, organizational, interpersonal, multi-tasking, conflict management, and telephone etiquette
The position requires intermediate and advanced utilization all internal applications (Peoplesoft, Salesforce.com, and MS Office) in a quick, effective and organized fashion
Prefer three to six years of experience in a Customer Service environment
Prefer Bachelor Degree or equivalent work experience
Flexibility and ability to adapt quickly to changes resulting from a dynamic and growing business environment
Ability to draw upon experience and limited information in order to come to logical conclusions and sound judgments
Ability to quickly grasp and embrace new business and transactional processes and procedures with the ability to integrate them into day-to-day responsibilities
Experience in a manufacturing and/or distribution environment strongly desired
Experience in a medical device company strongly desired
Knowledge of order entry and ACD call routing systems

Sales Support Specialist Resume Examples & Samples

Minimum 2 years experience as tech support / inside tech support
Minimum 3 years experience as promoter for HVAC products
Knowledge of Italian HVAC market and relevant stakeholders
Good knowledge of hydronic systems, electronics systems, controllers, connected products (Internet of things)
Knowledge of MS Office and CRM Software
Product Knowledge
Result-Oriented

Sales Support Specialist With Russian Resume Examples & Samples

Provide first line Business Practices support to OD ECEMEA Applications team
Support Rep onboarding with appropriate process, policy and tools training
Assist in tracking the progress of deals
Problem solving ability
1 or more Eastern European languages

Sales Support Specialist Resume Examples & Samples

Support Global Sales Operations in the successful adoption of new tools and process
Act as a bridge between the sales team and various other functions in the Sales Processes (Operations, Deal Management, AR, Collections, Credit Team, Order Admin, Fulfilment, etc)
Assist in the escalation of critical deals as required (through various back office functions and processes)
Build & maintain a thorough understanding and knowledge of all sales processes
Attention to detail, methodical and accurate
Positive and “Can Do” Attitude
Excellent English

Onboarding Sales Support Specialist Resume Examples & Samples

2-3 years in a sales / support capacity in a fast paced direct to end user or business to business environment
Demonstrated knowledge of the bankcard industry including issuing, acquiring, transaction processing, eCommerce, Card Present, Card Not Present and ACH processing preferred but not required
Strong financial acumen and salesmanship with the ability to think creatively

Sales Support Specialist Resume Examples & Samples

Providing sales channels with end to end processing of applications, that involves quality checking submission, and updating internal systems with key data throughout the processing life cycle that is closely managed to ensure SLA are achieved
Complete data entry in an accurate and timely manner using Internal Systems
Co-ordinate & print off daily reports to complete client boarding
Enter data from source documents into prescribed computer database, files and forms
Answering inbound calls from introducers, clients and internal departments meeting KPI’s
Establish and maintain accurate customer records using the in-house system

Global Sales Support Specialist Resume Examples & Samples

Preparation of emergency lighting designs in accordance with the relevant industry standards using lighting design packages such as RELUX and DIALUX (appropriate level of training is provided) and provide sales support on central battery systems to UK and global customers
Preparation of central battery design schemes in accordance with the relevant industry standards
Responsible for effective and efficient delivery of the complete activity within product applications department
Provide support to product applications sales and manufacturing, liaising with associated departments to provide improved customer satisfaction
Assist organising warranty/service repair and replacement assessing validity of warranty claims with the service & quality department
Link to Quality, Technical/R&D, product defects, design improvements
Report to Quality, Technical/R&D department any product quality issues and recurring defects to facilitate continual product improvement
Supports ABB products & systems development from project specification to product launch and assisting sales force in negotiation to achieve sales
Assist marketing plans in order to promote sales
Deliver new product training to internal teams and customers
Prepare price lists for review and approval and assist in delivering customer quotations
Propose new product enhancements in order to offer suitable solutions to customer needs
Prepare product specifications
Prepare product pack and NPA, setting up Bill of Material and producing drawings and product specification sheet
Other duties may have to be undertaken which will be determined by the Company, taking in to account the current level of responsibilities, experience and capabilities

Sales Support Specialist Resume Examples & Samples

Provide market area sales support
Acts as a liaison between Sales and sales operations, billing, customer data administration, service administration, credit management, product and pricing, human resources, as well as the corporate services group
Provide timely and accurate completion of essential team reports including: weekly sales and actively report, contest and promotional tracking, expense and budget tracking, initiative tracking, performance management report, time-off tracking, and ad hoc reports
Provide analysis support and sales tracking reports for specialized needs. Design, implement and maintain tools to track sales results of existing regional territories; help assimilate addition of new territories and/or organizational changes. Identify and summarize business trends to help achieve revenue growth
Coordinate Sales operations support to include: oversight of office supply purchases; disseminate literature, pricing and promotion roll-out to sales teams; policy and procedural updates; recommend and implement incentive programs and customer-focused events; proactively identify, design and implement procedures
Identify territory assignment
Participate in campaigns and product sales blitzes, lead generation assignments and market initiatives in the area of communication, planning and execution
Compile and analyze data for business reviews, executive briefings for the sales leadership and sales teams
Identify, coordinate and implement processes improvements in the areas of contract simplification, order forms, literature, pricing roll-outs, promotions, credit card billing and general back office support
Investigate and improve customer satisfaction issues including customer billing and invoices, order processing, contract implementation and credit card processing
Sales organization liaison with Billing, Customer Data Administration, Credit Management, and areas in our Sales Operations function
Coordinate and facilitate productivity and efficiency tools including sales force automation, new technology tools and account data and analysis (QMF, SIMS, Seibel etc.)
Run reports and information from sales automation tools including Seibel and Calidus, be able to analyze the data and come up with recommendation for solutions
Ensures consistency in reporting and information provided to the sales leadership team. Produce various monthly customer revenue reports to provide sales leadership with information to define and build strategic plans
Coordinate all special projects and follow through to completion
Work closely in a team environment
BS/BA or equivalent 3-5 years in an sales environment
Strong organizational, time management and forecasting skills
Demonstrated analytical experience Strong ability in different administrative systems and software programs

Sales Support Specialist Resume Examples & Samples

Sales support (BTA and Corporate Card products) – supporting Sales managers in their daily activities
Facilitation and monitoring of Sales processes including coordination with operational, legal, credit and risk, or any other related area teams
Sales planning and reporting – monthly reporting and support with preparing quarterly business reviews with HQ, monitoring and ensuring up-to-date information in Sales Force, other ad-hoc analytical reporting
Facilitation and monitoring of special projects aimed at increased sales volumes and sales cycle optimization
Managing, planning and coordinating other Sales related activities. The Sales Support Specialist actively coordinates Sales teams activities to accomplish Sales targets and assumes responsibility for the coordination of daily activities, being the central point of contact. The Sales Support Specialist develops strong relationships across internal and external support groups, enables effective teamwork to ensure key deliverables are met
Be a liaison between Sales Team Leader/Sales managers and other internal company units – Account Development ,Operations, Legal, Credit and Risks, IT as well as external parties – Clients/Prospects and business partners, etc
Coordinate & support Sales plans execution and advise as appropriate to meet changing needs & requirements
Perform Sales process analysis, facilitate and ensure proper controls and enablers are in place
Coordinate the Sales phases timely fulfillment
Manage communication process, ensuring that key updates and management information reports are tracked and delivered on time
Manage daily operational aspects of Sales process
Drive the identification of appropriate business metrics and ensure those metrics are tracked to benefit Sales processes and targets
Coordinate regular Sales meetings
Resolve and/or escalate issues in a timely fashion
Identify opportunities for improvement and makes constructive suggestions for change
Comply with and help to enforce standard policies and procedures
Build strong relationships across departments to enable information sharing
Proven record of successful project management work in the past, preferably with a big foreign company
Ability to manage multiple projects simultaneously, prioritizing tasks and managing time effectively
Excellent planning, development and organizing skills
Fluent typing in Latin and Cyrillic
Knowledge of business correspondence
Strong PC user – Microsoft Project, PowerPoint, Word, Excel as a minimum requirement
Enquiring mind, innovative, entrepreneurial free thinker
Strong relationship, collaborating & influencing skills
Excellent written and verbal communications skills in Russian and English
Strong conceptual, analytical and problem solving skills
Adaptability and flexibility
Detail oriented person, accurate with paperwork

Sales Support Specialist Resume Examples & Samples

Provide support to sales team by performing assigned tasks. Act as link between sales, customer service, operations, Legal and marketing. Overall duties will be defined by the needs of the customer and potential clients and will be in support of the business segment as deemed appropriate by the VP Sales
Support the sales team day to day functions
Project management of client on boarding and implementation (OTC incentive plans and rebate programs)
Build contracts, proposals and presentations
Data analysis mining and report development
Run reports and create sales presentation
Experience with using a sales tool to run reports and sales portals knowledge

Customer Sales & Support Specialist Resume Examples & Samples

Maintain a thorough understanding of the Return Material Authorization (RMA) procedures
Provide input to develop and refine Customer Service procedures and processes
Acts as primary back up to the Customer Service Representatives (gate)
Ability to work in an ever changing and fast paced environment
Ability to think creatively while upholding a sense of urgency to produce positive customer service results
Capacity to comprehend and relay highly technical information

100

Premium Assignment Corp Sales Support Specialist Resume Examples & Samples

3 years experience in the area of insurance, premium financing or commercial financing/banking or the combination of higher education and other administrative experience
Self-motivation and the ability to work independently to achieve goals set by manager
Premium financing experience
Bachelor's degree from an accredit university in a business discipline

101

Sales Support Specialist Resume Examples & Samples

Reactive inbound customer/partner interactions
Strong written & verbal communication
Consistently provides advanced, courteous, professional sales-focused support to targeted customer base
Advanced questioning, engages in frequent up-sell/cross-sell activity
Basic to complex configuration skills
Advanced partner program/initiative knowledge
Meets activity based metrics
Advanced knowledge of tools preferred (Oracle, Business Objects, SFDC)
Associate's Degree or equivalent experience required, Bachelor's Degree or equivalent experience preferred
2-3 years sales or customer service call center experience
Experience with Microsoft Outlook, Excel, and Word
Data base management/entry experience

102

Sales Support Specialist Resume Examples & Samples

Expert with SAP, with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis
Exceptional skills with Excel, expert with pivot tables, formulas, etc
Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
Superb customer-service skills
Strong ability to multitask
Ability to display good judgment
Works well in ambiguity
Self-starter with the ability to work quickly and efficiently under deadline pressure
High degree of personal and professional integrity
Strong work ethic with a high degree of flexibility
Making connections with your team and customers
Must not be on any sort of warning
Management experience is a plus
Flexibility with your schedule to meet the needs of the business is a must
Adaptive and flexible to changing technologies, processes, and environments

103

Sales Support Specialist Resume Examples & Samples

Execute on a timely manner annual activity plan for each wholesaler and Prepare data for the annual Meetings with Wholesalers
Reporting of sales-based figures and Generate and pre/post evaluation of promotions
Main interface of claims regarding minor product quality and pricing differences
Technical and graphical creation of monthly and short-termed special offers and campaigns, coordination of image advertisement
Administrative organization of national sales conferences, coordination of participants and inputs
Product quality claim management and Stock overview and communication of critical inventory
Coordination of sustainable salvage goods utilization with special offers, donations, internal disposal, etc
Member of power user network for Visicom's project development and maintenance
Commercial education or Bachelor degree
2-4 years’ experience in a similar role (back office in a sales team)
Ideally 1-2 years’ experience in sales
Analytic skills for reporting on excel
Administrative background with good knowledge of Windows Office, SAP
Sales understanding for calculations & conditions
Fluent in German and French, English a plus

104

Sales Support Specialist Resume Examples & Samples

Providing documentation to the central administration team for
Facilitating the transition of local preventative maintenance agreements to the central administration team
Provide updates for existing PMA’s following a prescribed standard format to include current entitlements and pricing to the CCA for processing
Establish standard entitlement and pricing interpretation of multi-site PMA’s that are exclusive to one district and multi-site PMA’s that span multiple districts
Provide direct support to Field Operations for questions, issues, and training, and ensure resolution of elevated or complicated requests/issues and/or multisite requests
2+ year of experience including any or all of the following: service systems/delivery, A/R, contracts administration, and CRM/CPQ tools
Highly motivated individual with ability to follow assignments through to completion
Strong communication and analytical skills required
Strong organizational skills with ability to handle multiple assignments
Working knowledge of on-line systems and effective Microsoft Office skills

105

Sales Support Specialist Resume Examples & Samples

Sales Support Analyst will generally be provided with day to day commercial operations goals
accountable for accurate RFQ sent and entry of orders received from customers
meet appropriate and realistic targets set by leadership to enable the business to grow significantly quarter on quarter
work in very close daily cooperation with sales support colleagues, business partners and end customers
Adhere to operational process which ensures compliance with US and other national governmental regulatory requirements. Follow GE’s Spirit and Letter operating guidance, and other GE process quality workflows which define work methodology and process
Creative and innovative personality

106

Sales Support Specialist Resume Examples & Samples

Requires 2 – 4 year’s internal Claims Resolution Level II representative experience
Sales experience desirable
Good listening, verbal and written communication skills
Good organizational skills with the ability to multi-task, prioritize and follow up
Good stress tolerance
Negotiation and mediation skills

107

Sales Support Specialist Resume Examples & Samples

Communicates daily via e-mail and/or phone with Account Managers/and or Customer on quotes, forecast and opportunities
Dissect and report data from industry sources, OEM market outlooks (i.e. delivery forecasts, aircraft order detail, airline profiles, competitive information)
Analyze competition to evaluate market penetration
Prepare periodic reports that track key performance metrics including trend and ratio analysis (Win/Loss ratio, number of quotes per month)
Identify and escalate opportunities to improve market position
Use Microsoft Excel and other reporting tools to prepare and analyze reports in regards to market trends. Provides findings in written reports to other departments and all appropriate stakeholders
Assist the creation of, and maintain three year market forecast by business unit (i.e. refine data further by aircraft type, customer type, and geographic location)
Works closely with internal and external support teams
Communicates and supports Company policies, goals and initiatives to department
Actively participates in Lean and 6S initiatives
Understands and lives by Esterline’s ethics and business conduct policies
Associate's degree with emphasis in Business/Marketing and a minimum of two (2) years of previous experience in a sales office environment or similar position supporting a sales function preferred (or four years of experience without a degree)
Excellent written and verbal skills, including the ability to communicate with executive management and customers, is required
Excellent project management skills, with demonstrated ability to work without close supervision and handle large workloads with competing priorities
Flexible and able to meet sudden and unpredictable needs
Strong proficiency in Microsoft Office Applications
Intermediate level with Excel (v-lookup, pivot table)
Possess strong Microsoft Excel & PowerPoint skills; must have the ability to create complex spreadsheets and compile data together from various systems in a time efficient manner
The ability to understand the customer (and their behavior) in order to analyze data accurately. Must possess the ability to provide insight to the organization to improve strategic decision making
Must have the ability to formulate solutions and resolve issues in timely manner
Work effectively in a cross functional team environment, as a team member or leader
Must be well organized, detail oriented and have the ability to multi-task
Ability to implement creative ideas for continuous improvement

108

Sales Support Specialist Resume Examples & Samples

Development of quotations/proposals by translating standard job requirements (as submitted by SAMs/NAMs, local sales representatives, or engineering staff) to approved products and format. Ability to read, analyze, and interpret general business documents (terms and conditions, technical procedures. Ensure SOX compliance and consistency with business policy and procedures as it relates to preparing and documenting paperwork for Johnson Controls and the Customer
Handle Customer requests and inquiries regarding existing contracts, invoicing, site surveys, regulatory requirements and account information. Work with Customer and contractors in managing their day-to-day security activities specific to their needs. Drive closure/resolution, ensuring responsiveness to customer in very timely manner
Manage processes with Johnson Controls field organization to ensure accurate and timely installations and resolution of field service issues. Follow-up and address all post-sale delivery and quality problems. Respond to and resolve customers monitoring data issues and changes; interact with the Monitoring Center. Must actively problem solve to ensure resolution and avoid escalation whenever possible. When necessary, escalate issues to appropriate Johnson Controls group as outlined in departmental guidelines
Develop job booking packages to include preparing of all Strategic/National Accounts sales related documents; coordination with the Account Services Centers to facilitate the booking process; verification of subcontractor quotes; evaluation of PO/Contract terms and conditions that may be non-standard to contract, notifying and reviewing with Strategic/National Account Managers and Legal as appropriate; and review Customer's ANSC revenue to ensure accurate bookings
Daily communication with the sales team on Customers' requests, price changes, new proposals, agreements/addenda status. Participate in SAM/NAM meetings/conference calls to discuss account status and any updates with our current and new products as needed for the account
Three (3) years in commercial/ national account sales and/or support with proven success in a Customer sales and/or service environment
Skilled in dealing with clients in an expedient and professional manner, decision making in difficult or stressful situations
Strong keyboarding and typing skills with high level of accuracy and attention to detail
Ability to multi-task and establish work priorities
Knowledge of TycoIS systems to include ADMIN/CARMS, FSMS,BAAN and MASterMind
Highly motivated self-starter with an eye for detail and excellent attendance

109

Sales Support Specialist Resume Examples & Samples

Professionally handle inbound and outbound calls about Cross-Sell Programs, SmartOffice, and MarketEdge
Research and identify solutions while on the telephone, examine the nature of the situation and resolve in 'first call resolution' when possible
Escalate the customer to a HO Expert or Guardian approved LC or Financial Representative (FR) when appropriate
Satisfy customers through timely situation resolution by meeting productivity requirements & maintaining accurate calls and/or system records
Provide quality, courteous and seamless consultation and Technology assistance to all members of Guardian field force (internal & external), primarily Financial Representatives, Agency administrative assistants, Distribution business partners. This can only be achieved by performing at the expected levels of the objectives and competencies. Resolving customer inquiries in a professional, timely and accurate manner is critical to providing superior customer assistance
Demonstrates understanding of customers service metrics and how own actions contribute to their achievement. Provide proactive support to optimize the team’s training and marketing efforts. Assist with development / review of effective training. Make proactive contacts as appropriate to promote technology tools
Acts to expediently identify customer questions, gather appropriate facts and resolve customer issues including escalating to management as appropriate
Actively listens to customers/s and solicits their feedback to better understand their needs
Seeks ways to improve client service, proactively suggests improvements
Maintains logs, tasks and follow-up activities for all end user communications utilizing SmartOffice
Conduct appropriate research and/or utilize subject matter experts as knowledge source to handle complex processing questions
Participates in the resolution and implementation of production problems as dictated by the end users
Identifies impact, risk, and work-around solutions
Participates in the maintenance of technology documentation and release information
Team/Department Support
Support the success of the department and team goals by effectively participating in meetings, committees, training and/projects as appropriate
Openly shares with and seeks information and knowledge from colleagues
Builds and maintains strong working relationships with colleagues
Understands impact of personal work on colleagues; seeks opportunities to combine efforts to achieve better results
Seeks out others from different professional and personal backgrounds to gain new insights and perspectives
Self-Development
Exemplify and Display a “High Performance Culture" by proactively offering opinions, innovative ideas and adhering to Company/ guidelines. Adapt to ever changing, fast paced working environment by utilizing American College courses, maintaining proper licensure/registrations and Guardian Virtual University (GVU) related e-learning courses
Embraces change; effectively adapts to changing priorities and circumstances
Makes suggestions about how to work more efficiently and effectively to meet changing requirements
Special Projects
Participate in special projects at Managers discretion
Ability to work effectively with all external/internal contacts to build a positive working relationship
Expert level of proficiency in Microsoft Excel, PowerPoint and Word
Experience in writing a variety of business documents, preferably including business process documentations
Exceptional decision making skills
Ability to think outside of established procedures for the purpose of customer satisfaction
Prefer experience with Life, Disability, Investment, Group benefits or Retirement products and procedures
Strong basic math skills are required
Ability to remain calm and professional in high-pressure situations
Experience in providing individual financial planning is strongly preferred or customer service experience in an insurance/financial services setting
Four–year College degree or equivalent business experience
Minimum 5 years industry experience preferred
Insurance licensed and FINRA series 6 & 7 preferred but not mandatory
Prior insurance/financial services sales experience strongly preferred

110

Entry Level Sales Support Specialist Resume Examples & Samples

Support the regional outside sales effort in the construction market
Potential for local key account responsibility for a select number of small accounts in the focused markets
Developing internal process improvements in sales cycle
Managing, developing, and expanding customer relationships
Post sale order management / change order management
Technical liaison between customer and business unit
Bachelor’s Degree in Engineering (Electrical, Mechanical, Industrial, or related) or related technical Bachelor’s Degree . A Bachelor’s Degree in Business or Marketing will also be considered
Ability to effectively work with a wide range of customers, both internal and external
Ability to effectively multi-task
Electrical Industry sales experience

111

Sales Support Specialist Resume Examples & Samples

First point of contact for quoting support for Illumina’s AMR Sales team
2+ years successful track record in sales, sales operations, customer service or a related commercial support role preferred
Strong analytical, organizational, problem solving and project management skills
Excellent interpersonal skills and the ability to work well with multiple departments to execute mutually beneficial solutions

112

Sales Support Specialist, Midwest Sales Team Resume Examples & Samples

Bid, Payment, and Performance Bonds - responsible for entering into portal
Provide updated COE/Credit/Penny hold list
Maintain List of Business References
2+ years of experience in contract administration or in a related area preferred
Applicant should have knowledge of commonly used concepts, practices, and procedures within the construction field
Effective writing skills, teamwork, legal compliance, understanding of contracts desired
Experience in Fire and Security or Construction industry a plus
Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint
Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment
Must be able pass a pre-employment background and drug screening

113

Sales Support Specialist Resume Examples & Samples

Perform contract review, prepare and send amendment letters to the customer, as necessary
Request bid and performance & payment bonds, as well as bonds required for various licenses
2+ years of experience with contract administration, construction background preferred
Proficient in Microsoft Word and Excel
Must possess excellent organizational skills and be able to handle multi-tasking and prioritization in a dynamic fast paced environment

114

Sales Support Specialist Resume Examples & Samples

Assist Sales with large Bid Packets
Maintain Standard Pre-Bid Qualification Documents
Work with Sales on projects placed on hold and obtaining missing documents
Assist in initial contract review and determine if contract needs to go to corporate legal
Submit contracts into legal portal or reviews contracts
Track contracts to ensure fully executed copy re received
Issue COI’s for fully executed projects
SOS Champion
Perform other duties as directed by ACSM
1- 2 years of experience in contract administration or in a related area preferred
A strong work ethic and ability to communicate effectively with upper management
Customer service mindset and high interpersonal savvy and approachability
Consistent pleasant and professional demeanor toward all levels of team members
Ability to complete assigned tasks with a minimum of guidance and oversight
Ability to prioritize multiple tasks

115

Sales Support Specialist Resume Examples & Samples

Engage with requestor to validate details of project being quoted
Maintain same day turn time whenever possible
Validate end user naming convention, deal reg and duplicate requests
Must be familiar with our product offering, aware of availability, EOL and transitioning products
Should make warranty recommendations, accessory recommendation on outgoing bids
Update all GSA and state contract bids
Work with Product Management for pricing strategies for Quarterly promo's
Work with Product Management for pricing exception based on project details/competitor info or sales request
Work with marketing for Partner Portal usage and submission of bids, updating portal with bid status and process improvement suggestions as roll begins in 2017
Work with order management for quote approval and or updates
Work with A/R to supply missing or not received bids for claims
Work with warranty dept for updates and changes
Work with operations for opportunity/quotation updates to ensure accurate forecasting
Maintain consistent structure for processing of demo requests
Identify pricing gaps between bid structure and standard promo's
Monitor named account list for establishing opportunity ownership
Accurate distribution of bids to all interested parties
Fully understand workings of B2B GERP system and make process improvement recommendations
Back up all bids on shared email folder
LI-ML1

116

Sales Support Specialist Resume Examples & Samples

Demonstrated ability to lead cross functional projects with minimal to moderate supervision
Strong working knowledge of analytical and financial skills required with the ability to effectively communicate in-depth analysis, including demonstrated expertise in Excel
Demonstrated experience balancing potential conflicts between customer needs and business objectives
Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision
Ability to be open to various perspectives and provide recommendations; comfortable defending position to senior leaders
Minimum 2-4 years business experience in Sales, Marketing, Product Management or Financial Structuring
Ability to work extended hours as business dictates
Ability to travel domestically as needed (<10%)
Attention to detail and a strong sense of urgency
Mortgage experience preferred
Working knowledge of Genworth Mortgage Insurance products, services, processes and systems
Prior experience working in a customer-facing role

117

Sales Support Specialist Resume Examples & Samples

Quoting support (generating quotes, acquiring approvals, confirming pricing)
CRM database audits & maintenance
Sales analytics & reporting assistance
Sales administration process improvement projects
Customer support for identified key accounts
Interface between sales and customer service/order fulfillment, specifically as related to providing “clean” order handoff
Interface between sales and Legal /Finance teams to ensure complete data, approvals, quotes, pricing and other relevant sales order data are intact prior to order submission
Consult with Customer Service to satisfy criteria to close opportunities
Coordinate internally and with customers to support eCommerce sales and technology
Successful track record in sales, sales operations, customer service or a related commercial support role preferred

118

Sales Support Specialist Resume Examples & Samples

Partner with the sales team to increase orders volume
Partner with service team to ensure customer satisfaction
Manage Sales Orders from creation to remittance
Ensure all orders are delivered on time
Manage drilling rig cycle times
Take regional responsibility for orders, from initial award to OTR handoff
Develop and maintain customer and sales relationships
Continuously review inventory, order lead times, updates from customers
Minimum 5 years Oil and Gas experience
Minimum 2 years Oil and Gas Commercial experience
High motivation level, ability to work without supervision, or external motivation
Knowledge of legal aspects and implications of contracts, terms and conditions, etc
Self-starter with strong leadership and negotiation skills
Experience in risk management and project management
Ability to interact and work well with customers
Experience in field services, repairs, or parts
Strong communication skills within multi-functional team
Ability to perform effectively in a non-hierarchical, team type environment
Excellent presentation, interpersonal, and communication skills
Proficient in the Microsoft Office platform

119

Sales Support Specialist Resume Examples & Samples

Good computer skills – proficient with Microsoft Office
First rate verbal and written communication skills
Outstanding interpersonal skills and the ability to work well with multiple departments to execute mutually beneficial solutions
Good organisation and time management skills
Ability to work under pressure to targets or deadlines

120

Sales Support Specialist Resume Examples & Samples

Bachelor's degree or equivalent experience, plus at least one year of related experience in group benefits services, marketing or sales preferred
Ability to develop a broad understanding of insurance operations, products and concepts
Requires strong planning, organizational, problem solving, analytical decision making and time management skills with the flexibility to adjust to changing priorities
Requires effective verbal and written communication skills plus the ability to develop effective relationships
Must maintain high levels of quality, productivity and exhibit strong attention to detail
Must be self-directed and be able to accomplish work with limited supervision and general work direction
Must have strong skills in working with spreadsheets, formulas, graphs and tables
Occasional overtime may be required

121

Sales Support Specialist Resume Examples & Samples

Review and/or follow up on all incoming purchase orders to ensure business requirements for order entry are met
Arrange order handover meetings in a timely manner to ensure customer deliverables and business targets are met
Compile commercial and technical information for order entry and engineering
Ensure internal Siemens guidelines and processes are followed for customer and supplier set up
Support the fulfillment of bid bond requirements and any additional supporting documentation required for bids, where applicable

122

CEC Sales Support Specialist Resume Examples & Samples

Dedicated Analytics support to “Customer Engagement & Commerce” (CEC) sales management and Field sales
Design, deliver and deploy sales dashboards
Add analysis (numbers, narratives, recommendations..)
Support Sales Process (from opportunity, to quotation, to deal closure)
Support all data to drive
Weekly sales calls (Forecast, Pipeline, ..),
Monthly/quarterly sales results (revenue, growth, coverage)
Execution (Attainment, Discount/pricing, sales productivity, market sentiments …)
Quarterly Business review preparation
Provides ad-hoc sales analysis whenever required
Prepare Quota deployment data
Active member of the Sales Ops team, provides inputs and share ideas with rest of team to bring operational excellence to the team
University Degree in business Administration, or Economics, or Finance
4 years of relevant experience in Operations or equivalent
Expert use of MS Excel & Business Objects
Analytical skills, and expert in numbers and spreadsheet management
Business acumen; must be able to detect business trends correlating multiple data sources. Capability to draw actionable conclusions and understand sales impacts
Rigorous: presenting reliable and credible numbers in a timely fashion
Cross organizational land functional leadership skills; able to communicate at multiple organizational level
Very good English language skills (verbal & written)
Good understanding of the sales mechanics
Good understanding of SAP Franchise 4 Success Framework & Methodologies

123

Mitg Ceum Associate Sales Support Specialist Resume Examples & Samples

Customer-oriented, Strong ability of execution and policy enforcing, careful in doc review
Strong planning, organizing and documentation skills
2-4 years of related working experience
Good and patient communication
Good interpersonal skill, Good English skill in reading and writing

124

SI AST Field Sales Support Specialist CD Resume Examples & Samples

Medical Bachelor’s Degree required, clinical working experience in is a necessary
Require talented and flexile individual with good communication and presentation skill in both Chinese and English
Good computer skill s in Microsoft Office, especially excel, word and PPT
Willing to frequently business trip
Mature, independent, self-motivated personality
RT Background Preferential
Over 1 year relevant industry working experience
Traveling: up to 50%

125

Field Device Sales Support Specialist Resume Examples & Samples

Maintain and grow both our existing business and new partner accounts through outstanding service, relationship building, product knowledge, and application knowledge
Develop and drive new business utilizing ‘pull through’ sales efforts with End-Users, Consulting Engineers and other non-purchasing accounts for the purpose of creating specifications and demand for our products
Demonstrate a value added approach to the sales/support cycle by utilizing market knowledge and planning tools
Become a trusted advisor and solution provider to our customer by demonstrating knowledge of products, product applications and systems
Minimum of 3 years direct sales experience in related field OR 3 years of HVAC experience including DDC technology or equivalent technology
Field customer sales experience (working with new and existing accounts)
Ability to work collaboratively in a matrix- team environment
Experience selling in contra

126

Sales Support Specialist Resume Examples & Samples

Coordinate, procure and distribution of sales samples, literature and marketing materials with sales team
Facilitate Returned Goods processing for returned products
Administer special pricing/Competitive Pricing reordering with key stake holders
Internal administrative interface and liaison for sales team associated with the assigned accounts
Development and analysis of customer data, contracts and sales reports
Responsible for supporting strategies, programs, and processes for the strategic accounts
Responsible for Account Receivables, Returns, addressing customer technical, quality, and pricing issues, new product setup, managing product obsolescence and escalation of delivery and pricing issues
Participate in cross functional projects as needed related to process improvements and account growth
Working with customer forecast reports and Honeywell forecasting team
2 years sales or sales/customer support experience
Min of 2 years Customer Service experience
Proficient in Microsoft Office especially Excel and SAP programs
Retail sales experience in a business to customer environment
Experience with Oracle or SAP preferred
3+ years’ experience multitasking, prioritization, and organization skills

127

Sales Support Specialist Resume Examples & Samples

Identify, with the sales and marketing team, potential business opportunities
Bachelor's degree in economics or related field
Good technical understanding/high interest in navigation data, software, platform technology
Ability to establish influential relationships throughout the customer

128

Sales Support Specialist Resume Examples & Samples

Act as central resource and local expert for training, reporting, and assisting the team with maintaining Salesforce, our in-house client relationship management system Coordinate and deliver all presentations new business and existing client meetings. This involves chairing the pre-meet process and helping source data
Prioritize and meet deadlines taking into account meeting dates and locations
Become a local go to resource for investment, product, and client data
Provide support to the Consultant Relationship team by responding to regular and ad hoc requests for information
Liaise with DTP, portfolio managers, product specialists and solution specialists for presentation content
Become expert on, and team overseer, to ensure we follow business development best practices, required policies, and compliance procedures
Able to demonstrate a working knowledge of the key marketplaces in which the Company operates
Develop and maintain a competent knowledge base of the Company's investment capabilities
Evidence strong interpersonal, communication and presentation skills
Develop strong relationships with colleagues in business development, consultant relations, the RFP /Marketing team/document production teams, key portfolio managers, and more broadly across the Company including investment management
Develop efficient working relationships with key counterparts within the BNYM organization, primarily NAID
Work efficiently to tight deadlines in order to help deliver exemplary service to consultants, clients and prospects

129

Sales Support Specialist Resume Examples & Samples

�Create SFDC Opportunities
�Generate Quotes
Conduct Field/Partner/Disti Training on Quoting and Order Entry
Coordinate submission of non-standard discount requests
�Review PO’s prior to submission to Sales Ops
�Submit Eval requests
Generate bookings/shipments/backlog and ad-hoc reports
Bachelor Degree in Business Administration
1-2 years relevant experience in High Tech Industry
Experience in using SFDC

130

Sales Support Specialist Resume Examples & Samples

Training new customers on HenrySchein.com & Clixon electronic ordering
Construct training plans for new and existing accounts
Continued Education / Training for enhancement of knowledge
Creation & Submission of progress & tracking reports to management

131

Sales Support Specialist Resume Examples & Samples

Repetitive sales support (invoices, monitoring of advance payments, transfer the order to manufacture)
Support accounts database in SAP, debt follow-up
Preparing materials for bids, presentations and exhibitions requirements
Knowledge of SAP is a plus; Work in SAP system, preparing shipping documents
Ensuring customer satisfaction production deadlines by accounts and contracts support
Execution of works in accordance with the company policy on quality
Implementation of regulatory documentation requirements of quality management systems
Higher education (technical or economical)
3-year experience of work in sales support with clients,
Knowledge of SAP is an asset
English intermediate

132

Sales Support Specialist Resume Examples & Samples

Position will be responsible for the inside support of multiple account managers and sales representatives at plants and central maintenance locations
4+ years progressive experience supporting power generation business
Experience (or willingness) to work with a complex global business team

133

Sales Support Specialist Resume Examples & Samples

Customer interface
Work with Program Management and Service Platform Teams
Work with supply chain/back office functions to include supply management, materials management, engineering, marketing, and the fast warehouse
Provide support to Service Program customers in Latin America for the planning, execution, coordination and control of contractual requirements and economical delivery of parts
Assist Sales, Marketing and Field Service in order solicitation and parts research
Receive, process, create and follow-up on Quotations for customer requests. This includes identification of parts and providing parts lists to customers
Bachelor’s Degree in related field or combination of education and related experience
5-8 years of customer experience
Knowledge of business, financial, and operational processes
Ability to interpret engineering drawings and other technical product documents
Experience with Microsoft Excel
General understanding of parts/materials
Effective communications and organizational skills
Takes ownership to ensure the teams' success
Knowledgeable about contract language
Prior experience in the Parts business, Field Technician experience, or direct product knowledge
Experience with the SAP Sales & Distribution Module
Knowledge of technical resources and ability to create filtered parts lists
Understanding of order to cash concepts
Knowledge of Import & Export compliance processes
International Logistics & Transportation experience
Knowledge of Supply Chain processes

134

Solutions Sales Support Specialist Resume Examples & Samples

Achieve defined sales objectives of Enterprise Business Unit Large Enterprise for next generation products (Data Center, Cloud Solutions, Network Internet, Ethernet, Private networks, IP voice and Professional Services)
Work tactically with Specialist on your team to move opportunities thought the internal quote to cash process
Create innovative proposals and deliver strategic sales presentations
Initiate and develop migration plans with legacy services customers to ensure a rapid and effective transition to Rogers next generation data services. Assist in timely execution of all contract renewals
Establish productive, professional relationships within the organisation and in key customer accounts
Clearly communicate the value of the solution to the prospective customer and promote the benefits of and endorse Rogers in collaboration with the AE. Thoughtfully differentiate Rogers against the competition in each opportunity
Actively participate in discovery meetings, reviewing the customer’s technical requirements using a consultative approach
Work closely with AE & Solution Engineering to better understand the solutions you are helping move though the sales quote to cash process
Follow the process for escalation of non-standard pricing to internal executives as required
Successfully manage the transition of ownership back to the Account Executive post project implementation
A track record of results in direct sales in multiple segments and verticals preferred
A willingness to working for a team taking ownership of the day to day quote to cash process for multiple Specialists opportunities
Strong technical background in Infrastructure services, with a strong background in Network and Data Centre technologies. The candidate must be able to integrate standard product offerings to create customized client solutions, or differentiate Rogers standard products relative to competition in situations where the customer chooses to act as a self-integrator
Consultative Sales individual who can complete business cases to support customers in the decision making processes
Excellent presentation, negotiation, contract and organizational skills

135

Associate Sales Support Specialist Resume Examples & Samples

Prepare, complete and track standard proposals for Group LTCI
Prepare, complete and track RFP response completion and assembly, as needed
Maintain Customer Relationship Management tool Salesforce.com
Work closely with the Group Sales VP’s in all facets of pre-sale activity
Provide support for Sales team - i.e., sales reporting, updating finalist presentations, broker education, building and executing Group LTC business plans, etc
Take incoming calls from Group Employers, Producers and Field Sales for all group pre-sales needs including illustration/proposal requests, ordering sales materials, and product education
Act as first point of contact for Group LTC distribution partners, allowing Sales RVPs more proactive time in the field
Analyze sales data to identify relevant trends; provide ad hoc sales reporting; spotlight successes and target related sales opportunities
Prepare and maintain industry conference targets and support pre- and post-conference activities
Assist in building new processes that will effectively grow Group LTCI sales
Previous experience with sales support and/or customer service
Demonstrated ability to manage high volumes of work and deliver on commitments by deadline dates
Knowledge of insurance products
Strong writing and proofreading skills
Effective listening and interpersonal skills
Ability to take initiative to create and improve sales processes
Proficient to advanced in Microsoft Windows environment and other software applications
Knowledge of LTC insurance products and/or Group Benefit Plans
Sales and sales support background

136

Sales Support Specialist Resume Examples & Samples

Provide marketing and presale support through daily phone contact with business unit sales representatives to improve product sales
Promote business unit investment products and resolve questions from representatives on investment products. Investment products may include Fixed, Immediate, and Variable Annuities and Mutual Funds
Provide support for business unit wholesalers and internal wholesalers to support sales efforts by assisting with case design, sales ideas, hypothetical product illustrations and application materials
Provide competitive research and analysis on products and sales to our representatives through following industry trends and staying current on product development and sales approaches
Bachelor's degree or equivalent, plus 2+ year’s related experience
Active FINRA Series 6 and Life/Health licensing is required
FINRA Series 7 and 63 is preferred
Investment sales experience a plus
Strong verbal and written communication, negotiation, and math skills required
Requires basic computer and business unit software skills
Miscellaneous travel and overnight travel may be required

137

Clinical Sales Support Specialist Resume Examples & Samples

Please note that this role is a remote based position and can be based in the Northeast.*
Performs advanced areas of work for the professional field
Image collection and processing for sales and marketing related activities
National show site development and training for reference site customers
Applies advanced skills to resolve complex problems not covered by existing procedures or practices
Displays a high level of critical thinking in bringing successful resolution to high-impact complex, and/or cross-functional problems
Provides input into the requirements for development of new products or enhancing existing products
Provides very complex technical application assistance
Clinical support of the field sales team as well as the CT Marketing Division
Provide input for process improvements and new process implementation
Must stay current with the latest technological advancements within the modality, as well as those modalities that may touch CT tangentially -self taught through reading, online resources
Continually research and read up on chief competitor's capabilities, in order to demonstrate our advantages against them
Candidate shall be knowledgeable with all Siemens CT products
Required experience in clinical CT 5 years
Travel requirement 80%
Support in NE region
CT certification
AS or BS degree in related field
LI-RAW

138

Alliances Sales Support Specialist Resume Examples & Samples

Experience and Innovation – Develop deep understanding of the Resell business process and be able to communicate the process and alternatives to Clients and Client Teams
Execution Excellence – Delivery Client superior service around order management for resale transactions
Account Management – Where requested, provide customized information, reports, or other forms of support; Leverage account experience and knowledge to build deep relationships
Program and Product Advocate – Become an expert in the resale programs for one or more Vendors through knowledge of the Vendors' products and programs
Deal Champion – Participate in or facilitate discussions and flow of information between Vendors, Alliances Sales and the Pre-Sales Technical Architects, the client engagement team, or the client as necessary
Communication – Work with Vendors to create quotes and own the process to obtain the best available pricing and other resell terms; Leverage the opportunity to interact and build deep Vendor relationships
May be onshore or offshore
3+ years of experience in Sales or Alliances Management resales opportunities
Experience on working with resale services to support client or vendor needs
Technological knowledge
Working experience in Technological distributors will be considered
Proven ability to motivate, lead, recognize and manage a high performance team
Fluent in English will be required

139

Sales Support Specialist Resume Examples & Samples

Bachelor’s degree (BA or BS) or equivalent work experience
7 years experience in a Sales Administrator or Sales Assistant capacity
Ability to read, analyze, and interpret general business periodicals, professional journals, financial reports, legal documents or governmental regulations
Must be able to communicate to all levels of the organization from production associates through executives
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.Requires strong oral and written communication skills
Ability to support several managers, multi-task efficiently and work as a team member
Required to be a self-starter with strong organization and planning skills. Use of the following tools will be required: Office Skills: typing, telephones, office software to include, advanced word processing, spreadsheet and presentation package skills

140

Sales Support Specialist Resume Examples & Samples

Undergraduate BA/BS degree or equivalent experience
Minimum 1 year experience in sales, customer service, or account management
A highly motivated individual capable of handling multiple responsibilities
Financial knowledge and analytical skills
Working knowledge of Word, Excel and PowerPoint is required

141

Sales Support Specialist Resume Examples & Samples

Truck orders and production follow up
Move and track physical location of trucks from factory finish to final delivery
Place bodybuilder orders and secure payments
Work with body companies to provide information to the customers on start and finish dates when bodies are installed on trucks
Control production/inventory/demand
Daily interaction with production, logistics services, salesmen, bodybuilder, dealers and customers to resolve production and delivery issues
Follow up with sales personnel on pricing and truck deals to ensure prompt delivery of units
Supporting the Dealers in usage of implemented systems and tools
Update various Mack and other global systems as needed on truck deliveries
Provide reports on truck deliveries when necessary
Lead time negotiation
Follow up with Finance and Accounting personnel on customer account status when necessary
Vehicle documentation creation and shipment (MSO’s, invoices, packing list and other required export documents)
Support sales forecast reports and Sales & Order Process
Bachelor’s Degree in Business Administration, Finance, or Marketing; MBA preferred
Strong communication skills in English and Spanish (spoken/written) required
Advanced level in Microsoft Excel
5 years financial analysis or sales coordination with a global company
Experience in heavy duty truck, automotive, heavy equipment OE environment a preferred

142

Sales Support Specialist Resume Examples & Samples

Support execution of marketing strategies around Physiology (iFR/FFR) and IVUS to grow Cardiology business across Australia to achieve Volcano Business Objectives
Standardize and document sales plans for customers in Australia
Support marcom activities and execution, e.g. logistics, venue arrangement etc
Work together with the channel partner on sales and marketing initiatives and monthly business performance
Help develop and manage Key opinion leaders and reference sites, for contracts and activities
Support in arranging training events
Drive improvement projects to improve sales, marketing and forecasting activities
Work with management to manage the marketing budget
Ensure Alignment with sales organization and marketing
Contributes to the establishment of the vision, strategy and annual goals and objectives for the Coronary Suite of products

143

Sales Support Specialist Resume Examples & Samples

Position Title: Sales Support Specialist
Sector: Vision Care
Employment type : Long Term Contractor

144

Sales Support Specialist Resume Examples & Samples

To provide and facilitate timely and accurate order management and fulfilment services to the Epsilon Abacus client base
To ensure data is shipped to our clients in accordance with order specifications, by using various data systems
To be a pivotal point of contact for order communications in all areas of the business
To assist with billing management
Liaising and managing day to day requests for internal data processing, working with relevant teams within the operations division
Acceptance of, scheduling and the Internal management of orders received from Client Services, dealing with order queries and requirements
Fulfillment of orders in accordance with client requirements
Carry out quality checks prior to the shipment of orders
Delivery of orders to the client using various file transfer systems
Review and amendment of invoices in the billing system and ensuring that invoices are correct prior to dispatch
Liaising with the Finance team to resolve billing related issues
Handling of calls/letters received from the public to have their details removed from the Alliance and processing the removal of consumer details from the Alliance
Provide input and assistance to internal projects
Providing weekly figures in the absence of senior members
Ideally have a BSc level degree or educated to at least A level standard
Ideally some experience working within sales/production or database marketing environment
Knowledge of data, layouts and formats would be an advantage
PC literate and a demonstrable knowledge of Microsoft Office (focus on Excel) software
Familiarity with Unix would be desirable but not essential
Numerate and good attention to detail and high levels of accuracy
Ability to work on own initiative and as part of a team
A proactive and dynamic individual who’s able to deal with a fast paced, key operational area of the business
Able to multi task and prioritize workloads efficiently under pressure
Able to communicate effectively with all levels and areas of the business
Able to demonstrate a good base knowledge of office software, operating systems and basic database logic
A quick learner keen to develop their technical and organizational skills

145

Sales Support Specialist, Beijing, UOP, PMT Resume Examples & Samples

Minimum 5 years experience in an engineering, sales support or technical service oriented role in the refining, petrochemicals or gas processing industries is required
Fluent in both English and Chinese
Strong interpersonal and presentation skills
Technical understanding and experience with Petrochemicals technologies, and Olefins & Detergents process technologies in particular, is considered ideal
Ability to understand and apply business considerations to project support
Ability to travel up to 50% annually to both domestic (China) and international locations

146

Sales Support Specialist Resume Examples & Samples

Provide contract support
Job trouble shooting
Internal monthly reports
Maintain a working knowledge of Centrilift products
Tracking & documentation of pertinent information using computerized reporting and communications
2+ years experience in Oil & Gas or similar industry
Ability to organize and multi-task
Previous electric submersible pumps experience would be an asset
Knowledge of contracts, pricing, and quotations policies and procedures would be an asset

147

Area Sales Support Specialist Resume Examples & Samples

Maintains a highlevel of customer service by assisting sales force via telephone, email, fax, or in person
Additional post high school education and/or training preferred
Two years in a customer service and/or sales related role required
Excellent customer service & communication skills
Significant proficiency of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent’s
Ability to work independently and under some pressure to meet deadlines
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills
Employee will frequently be required to actively listen and exchange information
Requires frequent use of computer and telephone
Occasional lifting of 5 to 25 pounds
Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motions
Work environment is mainly an office setting with minimal exposure to loud noises or temperature changes

148

Direct Consumer Lending Sales Support Specialist Resume Examples & Samples

Cross-Sells additonal products and services and/or refers to other units within the bank as appropriate in order to deepen existing client relationships with the bank
Provides clerical assistance and supports Lease End Management to ensure proper loan customer communications and loans are closed in a timely manner
Ensures that all consumer loan applications are made in full compliance with the bank and applicable regulatory policies
Assists with Overflow sales calls
1 – 2 years of experience in financial services/banking industry; 1 – 2 years of experience in call center sales and/or customer service; 2+ years of experience desired with direct consumer loan products and services preferred
Superior Written and Tracking Skills

149

Sales Support Specialist Resume Examples & Samples

Fraud experience a plus
Excellent English written and oral communications skills
Advanced organizational skills
Flexible to work any shift between 6:00am and 6:00pm

150

Sales Support Specialist Resume Examples & Samples

Coordinate the movement of product to meet sales demands, which includes coordinating outbound and return sales provider deliveries, and may also include some direct customer delivery coordination
Make business decisions regarding inventory movements, repackaging requests and other logistics related situations
Plan and coordinate transportation options with sales providers to select the most economical and timely option
Lead in season efforts (e.g. adding products, in field transfers vs. plant deliveries)
Provide on-going quality customer service to sales providers, dealers and field sales personnel (manage product moves at the Point of Sale Level, maintain sales provider profile records, manage Unit Return discrepancies with the sales providers, lead Probulk Discard Management process, manage Probox charges and treatment residue issues with sales providers)
Actively support teammates to ensure a high level of performance across the entire business unit team and US team when requested
Work with key DuPont Pioneer systems including R3, FAD, Managed Supply, InfoPoint Portal Reporting System, SharePoint, SMI, NASNet, Excel, Pivot tables, FIS2010 Central Version and Connex
Utilize the appropriate systems and reports to assist sales providers in locating needed products
At least 1-3 years of experience in customer service, logistics, or production agriculture

151

Service Sales Support Specialist Resume Examples & Samples

Assist Lenovo sellers to create service contract price quotation, official proposals and contracts based on required customer machine inventory and service level
Assist sellers, follow the Lenovo business controls guidelines, to validate all internal approvals before sending official proposal and contracts to sellers, customers and business partners
Occasionally, assist seller team to produce multi-country & regional quotes. Provide assistance and collaboration between contract fulfillment team & sellers
Follow and understand the Lenovo Services Contract System and process in details. Work with the contract fulfillment team to produce quality contracts and follow up cases in the end to end process
Proactive identification and resolution of problems along different databases (LSCRM/i-Base/CBSO/LSCS/MMI/SAP/Co-Work/Excel)
Include working with WW (English speaking) cross functional teams. Communication with Internal clients (Sales) on status; make recommendations for solution and process improvements
This role will be required to work remotely with teams throughout the organization and therefore requires excellent communication and basic project management skills
Candidate should be able to think independently, take direction, meet deadlines, and work as a team player in the organization. Should also take ownership to accomplish new and different requests; explore opportunities to add value to the job
Resolve service quotation issues in general
Provide quotation support for customers, sellers and business partners by using system approach
Advising customers, sellers and business partners on any non-standard contract terms and conditions with suggestions
Produce daily sales reports

152

Sales Support Specialist Resume Examples & Samples

3-6 years or more administration, customer service, or phone position experience; Strong Preference
Strong administrative skills with the ability to prioritize multiple tasks
An effective communicator verbally and in written form with all levels of people and management
A take charge attitude to identify, research, and resolve difficult situations
Proficient with standard Microsoft office software

153

Sales Support Specialist Resume Examples & Samples

Responsible for basic duties of order entry, contract entry, contract balances, and monitoring order delivery
Responsible for reviewing accounts receivable, sales contracts, open orders, making customer phone calls, and reporting information to Account Manager
Set specific sales goals in order to increase the value of assigned accounts through productivity gains or improving margins. This includes providing details of current customers, new accounts, special objectives, and personal development goals
Complete sales lead reports for all prospective accounts that call in or are contacted with specific details of that customer, such as products purchased, size of company, estimated margins, parent company information, plant locations, and buyer’s name
Gain an understanding of the corn/rice milling industry, corn/rice product markets, our products, basic laboratory procedures, and logistics details
Take an active interest in all Bunge accounts, including those assigned to other team members

154

Sales Support Specialist Resume Examples & Samples

Manage distributor’s weekly reporting of POS (Sell-Thru) and Inventory data
1 Ensure report accuracy via a reconciliation process
2 Engage with distributors where discrepancies have been discovered
System support
1 Perform UAT for Model N new feature releases to ensure a smooth transition
2 Customer Master Data maintenance and custodian to ensure data integrity
3 Ensure data between systems are reconciled
Supervision support
1 Support the team lead to ensure completeness of information
2 Follow up key initiatives of the team leader
3 Project management on ad hoc projects
4 Assist the team leader on KPI report
Generate routine and ad hoc reports by requests
1 Validate and reconcile reports to ensure data consistency and accuracy
2 Support business analysis and sales performance analysis
3 Distributors’ rebate program support

155

Sales Support Specialist Estimator / Quoter Resume Examples & Samples

Participate with customer and A&D visits as and when required
Engage customers to explain product solutions
Quotation tools; Hedberg, Excel,
Additional quotation tools; EasyComS, CAP Worksheet, Smart Tools
Understanding the technical capabilities of Steelcase products including stability guidelines, structural and material properties
Understanding of power and data infrastructure and distribution
Understanding of BIFMA, IAQ, ISO, LEED standards related to Steelcase products and projects
AutoCAD / draught work using specification tools including PCON, FSL & Sketch Up
Consider product & workspace ergonomics while creating solutions
Apply global Steelcase product and application knowledge to develop design solutions to meet or exceed customer expectation
Incorporating Steelcase research and latest insights into proposal of solutions
Ability to interpret customer requirements and if needed influence the direction of the solution
Propose value engineered solutions and options
Ability to work with peers and management in a multi-disciplined team environment
Ability to work on multiple assignments and effectively manage time and priorities
Documenting project data accurately and timely
Ability to manage project information in a structured manner ( Being organized )
Minimum Degree/Diploma in Industrial / Product Design / Interior Design or equivalent
3 – 5 years working experience preferably with field sales, dealers, marketing and operations

156

Sales Support Specialist Resume Examples & Samples

Develop and maintain daily, weekly, monthly and AdHoc reporting and ensure the information is readily accessible to the field sales organization via posting on Sales Performance site and via push report methods
Communication with all levels of sales organization to support corporate objectives and identification of market growth opportunities and competitive landscape. Enable sales teams for success through actionable recommendations and executive summaries to accompany data and analytics
Support of and participation with senior leadership team and matrix partners in revenue generation and process improvement opportunities. Elevates risk issues to management: supports monitoring and mitigation of risk elements by first line of defense. Active role with greater sales performance team
HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred. 4 + years in customer service or financial services industry is needed. Prior leadership experience is needed. Education may be used as a proxy for
Leveraging technical expertise and relationships to contribute to strategy and drive business results
Demonstrate a highly developed understanding of quantitative and qualitative analysis and research methods

157

Sales Support Specialist Resume Examples & Samples

Bachelor’s degree in Business or related field or equivalent combination of education and experience
1-2 years working in a Sales Support or Customer Service position
Proficiency in Microsoft Excel, Outlook, Word and PowerPoint
Willing to travel to other Company locations, customers, trade shows, etc. as needed

158

Sales Support Specialist Resume Examples & Samples

Use sales communication techniques and tools (written & voice) for customer interactions
Use Sales Force and other pertinent Kodak systems necessary to perform the job
Maintain pipeline accuracy. Forecast and track key account metrics accurately
Use of Big Machines for quote generation and adjustments
Assist in management of existing accounts, handling such items as service and billing concerns, demos and installation coordination
Assist with escalations as needed
Coordinate new business and material set up requirements
Work with Customer Service on account level requirements
Maintain routine contact communications with assigned accounts
Interact with Kodak’s Credit, Service, CPPA, and other back office personnel
Build and maintain strong, long-lasting customer relationships
Assist in the timely and successful delivery of Kodak solutions according to customer needs and objectives
Identify and grow opportunities within territory working with sales teams to ensure growth attainment
Help create Best practice standardization and procedures
Help Kodak to improve processes by bring creative and fresh new ideas
Entry level; 2-3 years of experience
Willingness to relocate at any time
Excellent Organizational/multi-task management
Excellent verbal, listening and written communications skills
Has worked in a team environment and is a team player who is coachable
Takes criticism as constructive feedback. Maintains positive outlook during adversity and highly competitive situations and responds to objections in a persuasive and productive manner
Achieves personal satisfaction from performing well and enjoys winning while working in a productive and congenial manner with co-workers
Enjoys doing research, acquiring knowledge for its own sake, thinking analytically, and paying close attention to facts and details
Tends to stay with a problem or line of thought until the matter is settled
Desire to grow with the company and transition into an Account Management role or potential other role

159

Sales Support Specialist Resume Examples & Samples

0-3 years of work in a sales/customer service environment
Prefer 1+ year of work heavily dependent on outbound phone call activity
Demonstrated experience and success in using different communication styles to be effective over the phone
Ability to read and understand merchant bank statements a plus
Industry experience a plus

160

Sales Support Specialist Resume Examples & Samples

A minimum of two years experience in position providing customer service/satisfaction
Must have an excellent attitude, tact, diplomacy, and ability to develop and maintain good relationships with internal/external customers under stressful conditions
Must have demonstrated/proved communication and listening skills and a courteous telephone manner
Ability to speak multiple languages preferred
Demonstrated experience and knowledge utilizing PC in a Windows based environment and experience in the utilization and applications of Order Entry and Customer Data Base Software
Demonstrated ability to work as a member of a group/team
Demonstrated analytical skills, good decision making and persuasion skills
Must have strong attention to detail, organizational skills and ability to deal with large volume of work

161

Sales Support Specialist Resume Examples & Samples

Enter, process, schedule and track all system orders that are submitted including EGMs, None EGMs products and overhead signs
Request process of all Sales and Lease Agreements, related to customer EGMs, None EGMs, and other related products for South America
Process complete and accurate Sale or Lease Agreement by verifying pricing and terms to ensure compliance with company policy, and coordinate with Compliance (if necessary) to ensure all regulatory policies are met in the sales process
Process signed agreements or purchase orders received from customers according to company policy (routing purchase orders or agreements with revisions on a SSAC (Signed Sales Agreement Checklist) for appropriate review/approval.)
Analyzes incoming system orders for completeness, discounts, current selling price, and overall total amount
Participate weekly meetings with sales & operations, discussing upcoming orders, Forecast and status of current orders
Review all EGMS orders configuration, hardware, software, and accessories
Work with Production and Planning teams to establish anomalies with order information
Coordinate with Internal Order Coordination, Compliance, Accounting and Service departments by responding to questions, verifying status of tasks, and resolving problems
Assist other areas of the Operations Department when required
Process all internal providers and customer compliance approval according to Compliance regulatory process, procedure and controls
Experience managing sales projects; follow up of critical issues, identify stoppers. Verify all steps necessary to sale
Uses patience and commitment to maintain a good relationship with our customers, sales people, and Unit Leaders
Analyze and report sales operations workload statistics surveys
Analyze and report quarterly results of orders activities
Supervise and monitor each EGM, None EMGs and Overhead Signs orders to make sure that it is precise and accurate
Coordinates Company and inter-region interaction and support for regional remote activities as required
Assists Regional Director to develop, implement, and evaluate departmental service, budgets, cost and processes
Reviews order for correctness and accuracy; rectifies any problems by contacting the customer or Unit Leaders
3 to 5 years of experience in Business Administration or Office Administration
5 or more years in Gaming industry or equivalent experience

162

Sales Support Specialist GCO Customer Success Advocay & MEE Team Resume Examples & Samples

The helpdesk agent is responsible for answering level 1 reference requests such as researching lists of references based on specific requirements and criteria. The agent is also in charge of qualifying the request and referring to the corresponding Reference Manager or Solution Expert as necessary
From a global perspective, the helpdesk agent is the International Request Coordinator. The agent manages requests to and from other regions, ensures quality is optimal and processes respected, and acts as gate keeper to maximize customer satisfaction, internally and externally
ReferencesLIVE are webinars attended by several prospective customers who will listen to the testimony of one reference customer. The Helpdesk agent is responsible for the end to end logistical and admin process of those events, acts as quality manager, and communicates widely and efficiently for maximum business impact. This important task also involves collaboration and coordination with other teams such as the Solution Extension team
When a country based Reference Manager is out of office, on leave or vacation, the Helpdesk agent covers for them. For short term leaves, the agent will be expected to handle emergencies to limit disruption. For mid- and long-term leaves, he/she will fully take over to ensure flawless execution
The central position and visibility over multiple countries and practices make the helpdesk agent a natural active contributor in regional projects such as marketing and sales events (SAPPHIRE NOW), best practice exchange, knowledge management, inside sales engagement…
Data Quality is an absolute priority to enable successful reference management. The Reference Point plays an essential role to guarantee the respective quality. The agent supports punctual DQ projects and constant DQ efforts. In order to do so, he/she must be familiar with relevant systems and tools leveraged in the reference management process
Self-efficiency is a priority for reference management to become more scalable. The Reference Point leads this effort and is responsible for producing and delivering trainings for Sales to develop self-services and awareness of offered services and request process. Those trainings are to be delivered 1:1, 1:few or 1:many, in virtual or face to face settings
Helpdesk roles can also focus on specific themes or topics. I.e. it is possible, that a helpdesk agent executes above tasks with a priority for a specific market segment (i.e. indirect/channel) and/or business topic (i.e. services). In this case, the helpdesk agent will take a leading role as prime contact for the respective sales and business leads in EMEA and MEE, to actively build action plans within identified helpdesk capacity and responsibility, and drive respective execution
Finally, helpdesk agents are encouraged to be innovative. Their central position allows them to identify improvements for systems, processes, and communication. Within available time and scope, helpdesk agents can therefore propose, plan and execute research and projects towards further operational excellence and efficiency – in agreement with their manager
Develop expertise and become central, trusted advisor for team members and team external stakeholders
Guarantee quality of service and image of the team by maintaining high data quality and operational standards
Measurements will be volume and quality of reference requests handled, trainings delivered, updated reference profiles, ReferencesLIVE events organized, results over long term Reference Manager replacement, participation to various regional projects, best practice shared
Business fluent German and English

163

Sales Support Specialist Resume Examples & Samples

Perform analysis of opportunities to convert business to partner or more profitable lines, and effectively supplying data to Sales Specialist
Assist in the development of gas and hard goods Market Strategy growing sales in those market segments
Demonstrates CS2 attributes, and maximizes the Airgas Customer Experience
Strong understanding of gases & hard goods supplied by Airgas, ability to grow their knowledge base to evolve including identification of Gas & Hard good opportunities up to and including selling those products utilizing the proper regional procedures
Submits corrections for any errors, including misapplied payments, reversed late charges, and over payments
Obtains approval from credit department for new accounts
Resolve customer complaints by investigating problems, developing solutions, preparing memos/reports, and making recommendations to management
Knows the physical properties, features, and sales applications of gas and hard good products
Knows the functionality of related products such as mechanical freezers, refrigerators, dewars, and freezers (R.D.F.) equipment, MicroBulk and Bulk storage vessels, specialty, medical and industrial gases and all related hard goods
Maintains the corporate image and philosophy in all contact with co-workers, customers
3+ years of customer service or sales support experience
Working experience with SAP and other computer order entry system
Strong grasp of Microsoft Office products, including Powerpoint
Gas & Hardgoods product knowledge preferred
Industry Experience preferred
Requires high-quality presentation and analytical skills
Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention detail
Ability to calculate figures and apply concepts of basic algebra in determining gross margin, gross profit %, actual to goal figures, and freight
Frequent bending. Prolonged standing or sitting. Frequent finger manipulation required for typing, computer and/or calculator
Occasionally lift and/or move up to 50 pounds

164

Sales Support Specialist Resume Examples & Samples

Perform routine clerical assignments in accordance with established procedures and under direction of CCM and outside sales professionals
Operate office equipment (PC, copy/fax, phone, etc) in order to conduct assigned duties
Complete correspondence, prepare bids/presentations, initiate pricing files, and perform rate comparisons to enable sales professionals to spend majority of time planning and participating in sales calls
Plan customer events and entertainments to support sales
Update customer information in corporate database and SFE
Perform customer research to advance the sales process
Run business objects reports, complete/process expense reports and maintain records for Customer Care Center at direction of Customer Care Manager
Interact with customers over the phone and direct to appropriate resource (CSR, Sales, CCM) to insure customer requirements are met
PC skills required (Windows, MS Office, Mainframe)
Attention to detail and organizational skills required
Service orientation - ability to interact with internal and external customers

165

Sales Support Specialist Resume Examples & Samples

Ability to read, write, and speak English
Ablility to communicate clearly through written and verbal communicaitons
Must be able to operate basic computer, phone, and office equipment
Able to sit for extended periods of time
Travel 5%
Demonstrated ability to prioritize effectively on a day-to-day basis
Strong ability to clearly and efficiently communicate with internal and external partners
Abillity to work collaboratively in a team environment and indepentently manage time and resources
Proficient in Mircosoft Office
High School Diploma/GED and at least 2+ years of experience in customer facing role such as sales or customer service

166

Sales Support Specialist Resume Examples & Samples

Timely follow up and thorough qualification of marketing and sales leads through outbound calls
Prepare quotations for transactional add-on sales to existing customers. Respond to inbound sales related inquiries
Candidates for this position must hold a valid work permit in Korea
Experience with outbound calling
A bachelor's degree and at least 3 years of professional work experience is required
General awareness and understanding of the function of a sales representative
3 years sales/sales support, lead management, or telemarketing experience; customer service experience considered
Experience working in a goal-oriented environment
Customer satisfaction focus
Strong verbal and written English skills
General understanding of the function of knowledge of CRM application (ex.: Siebel, Salesforce.com, Goldmine, SAP, ORACLE CRM and etc.)

167

Service Sales Support Specialist Resume Examples & Samples

Understand product range and pricing structure to enable quoting
Liaising with service sales reps to deliver quotes within agreed time constraints – SEA, Korea, ANZ, India
Meeting quote turnaround SLA’s and accuracy metrics
Using systems to produce quotes
Generating renewal reminders and updates based on quotes
Liaising with other teams to expedite orders - monitor orders received and assist OM/Entitlements to resolve issues
Billable RMA’s – support regional teams in processing RMA’s
Identifying additional customer assets that can be pulled in to quotes for co-term’ing maintenance contracts
Support sales teams to meet or exceed regional and theatre quotas
A good communicator with strong English skills (written and verbal)
Great attention to detail – quotes can be long and complex and errors must be low
Fast learner
Process driven and accurate
Understand concept of ‘sense of urgency&#8217
Able to work within cross regional team, report out of country
Enthusiastic Team player
Dependable & committed
Siebel CRM, PQOD
Microsoft suite (Outlook, Excel, Word, PowerPoint, PDF)
Good Excel skills (pivots/formulas/look-ups etc)

168

Sales Support Specialist Resume Examples & Samples

Compile daily list of Application Gaps and delegate individual leads to appropriate on-site leasing teams
Communicate on a monthly basis with portfolio of communities on market trend shifts, leasing objections, marketing initiatives, leasing incentives, renewal campaigns and leasing activity
Review daily leasing activity and PILOT reports with regards to leasing, occupancy and revenue metrics
Perform bi-weekly leasing recap meetings with LMM’s in portfolio to ensure leasing activity, follow ups and strategies are being focused on through the entire leasing season
Conduct audit at the beginning of each leasing season and quarterly to verify accuracy in rates posted to website, ILS, Off-Campus website, On-Site, EM, brochures, rate sheets. Also verify all links on website are working properly to accept online applications and leases
Review quarterly prospect survey results with portfolio of properties to provide support in enhancing the memorable leasing experience
Report any concerns or unusual activities within the portfolio to Regional Directors and Sales manager
Communicate with Regional Managers, Sales Manager, Marketing Manager and Design team for new developments and acquisitions on a detailed plan to ensure successful leasing activity
Provides suggestions and ideas to Regional Directors and Sales Manager to maintain leasing velocity
Promotes EdR Memorable Moments and Sales Training Tools through consistent training and motivation with LMM’s and Leasing teams
Maintains updated marketing calendars produced by LMM’s to be informed of what plans are in place, when the events are scheduled, support needed and any marketing materials
Review marketing playbook with on-site teams during training visits and coordinate updates to Marketing Manager for new releases
Train LMM’s on best practices for digital marketing exposure, campus outreach efforts, sales and follow up techniques, curb appeal and customer service
Train new and existing LMM’s on leasing systems such as On-Site and E-site and help to become acquainted with EdR best practices in leasing
Assists in quarterly LMM’s training sessions at the corporate office
Perform a leasing recap summary on all on-site travel visits to Regional Directors, Sales Manager and Vice President of Sales and Marketing
Works with marketing team on design request approvals, digital marketing strategies and various marketing campaigns
Education and Experience–A high school diploma or equivalent and three years related work experience is required
Physical and Environmental–The ability to see, hear, speak, comprehend, and communicate are required. The position may require the ability to physically inspect the properties, construction projects, and portfolio. Travel is estimated at 50%

169

Hospitality Sales Support Specialist Resume Examples & Samples

BA/BS Bachelor’s Degree and/or a minimum of two (2) years of Sales experience
Strong customer service and effective written, verbal communication, and presentation skills
Ability to work well under pressure and effectively handle multiple and concurrent tasks
Strong project and time management, and organizational skills
High proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
Hotel experience
Hospitality Sales experience

170

Summer Internship Sales Support Specialist Resume Examples & Samples

Support the team in gathering, verifying quality and completeness of sales documentation, and entering new account information
Assist in the communication with sales and other internal staff to gather further documentation and to resolve customer service issues. Helps to develop correspondence on the more basic customer documentation and service issues on behalf of the sales staff
Engage with the team to monitor sales document activities, maintain tracking system and customer data base, compile statistics, determine what data is needed to create management reports, develop sales reports and distribute reports as appropriate
Review and processes documentation and supporting information related to customer transactions and accounts
Work alongside the team to coordinate and attend trade shows and sales events
Maintain a working knowledge of all laws and regulations related to the job/area to ensure that all duties and tasks performed are in compliance with legal and regulatory requirements
Strong written and verbal communication, analytical, problem solving, critical thinking skills
Ability to think and work independently, professional demeanor, high energy and a “can-do” attitude
Highly organized; ability to prioritize time-sensitive assignments
Demonstration of curiosity and desire to learn and contribute to the team
Understands the importance of quality customer service

171

Sales Support Specialist Contract Resume Examples & Samples

Assign the qualified opportunities to Sales Account Managers with applicable information captured during the qualifying call
Support prospecting initiatives and campaigns for territories assigned to support
Manage to closure the assigned annual maintenance renewal contacts/accounts
Manage designated opportunities from lead to close, including order processing
Prepare quotations for transactional add-on sales to existing customers
Contribute to and support the territory plan in conjunction with the Sales Account Managers
Participate in funnel meetings, as appropriate, as well as planning and delivery of sections of the annual territory and account plans
Sales/sales support, lead management, or telemarketing experience
Experience working in a goal-oriented, customer service environment
Fluency in German and English preferred
Thoroughly familiar with MS Office tools
Knowledge of CRM applications (ex.: Siebel, Salesforce, SAP etc.)
Familiarity with software licensing and policies and generating customer quotations is desired

172

Sales Support Specialist Resume Examples & Samples

Responsible for administrative support for field sales leader, follow up on meetings, events/customer events planning. Has additional responsibility for Tendering process and multimodality/complex projects, processing sales quotes or acquisition of resources for new field personnel. Includes analytical work and report processing and management of department communication needs
Acting as an information distribution center for the department: collect, consolidate and disseminate information from/to all the team members to ensure knowledge sharing and execution of function strategy
Support Sales Managers with periodic sales performance analysis
Coordinate tendering process with logistics support for the sales team, and multimodality/complex projects support
Liaise with Customers where necessary to support sales activity
Ensure a suitable level of team working in order to achieve results
Ability to work under pressure against tight deadlines, getting work right first time
Time Management skills with the ability to work with accuracy and minimum of supervision

173

Sales Support Specialist Resume Examples & Samples

Provide direction and communication to sales representatives, retailers and field sales staff for guidelines and deadlines. Maintain expert knowledge of systems and serve as an expert contact for specific needs related to supply chain processes to ensure a high level of customer service and productivity. Proactively resolve issues. Respond timely and courteously to all inquiries from the field regarding supply chain processes
Facilitate and co-ordinate two way communication with Field Sales Team and Sales Reps through inbound/outbound calls and email/Fax
Support and manage through segmented supply the allocations, cuts, substitutions and requests for all product lines at the package and treatment level. Co-ordinate and facilitate shipping through open communication of all product lines according to the targets. Co-ordinate and monitor in season movement of products and documentation
Support and manage all functions, including and not limited to compliance, cash, credit and financing, accounts receivable, invoicing/billing, commissions, program support, settlements and administration. Collect, review, verify accurate data and timeliness. Maintaining strong work ethics and work to instructions and delegation of authority
Maintain expert knowledge of systems, supply chain processes, to ensure a high level of customer service and productivity
Work with all internal Pioneer systems
Continue to develop professionally by remaining current with new technologies
Bilingual in French & English preferred
Associate Diploma in business or accounting required; Bachelors Degree preferred; OR 2-3 years related experience in sales, customer service, accounting, bookkeeping, credit administration, etc
Strong customer service experience
Demonstrated knowledge of agriculture. Ability to learn the seed and crop protection business as it relates to the support of the Sales Team
PC experience with basic skills in different software applications (Excel, Word, ACCESS, PowerPoint, SAP)
Experience with basic accounting skills
Demonstrated ability to prepare standard business correspondence and communicate policies and procedures in a positive manner
Demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment
Strong communication skills (including telephone, e-mail and presentations skills) and ability to communicate accurate information with diverse groups of people
Demonstrated ability to recognize process improvement opportunities and effectively communicate and implement change

174

Sales Support Specialist Resume Examples & Samples

Define and track KPIs for regions and nominated CAMs for global accounts and customers
Target setting for regions for products developed by TI (e.g. Tech Infusion Rate improvement, market penetration, etc.)
Target setting for sales, including development of potential incentives to drive sales growth
Define and drive a capability and competence assessment for sales in the regions
Provide inputs to improve LoA tool
Define and further develop global standards for PS PG sales process
Open and Direct Communication in English and preferably also in German
Negotiation and influencing techniques
Tools: SAP, Salesforce, GEC, Fleet Intelligence, GPC, …
Process analysis (Six Sigma or other education), Visio, SPS
MBA would be preferred
Power Generation experience
LI-SRH

175

Sales Support Specialist Resume Examples & Samples

A minimum of 5 years’ experience in renewals, sales, account management or equivalent customer facing role
Must be motivated, goal-oriented, process-minded, and able to work independently as well as in a team
Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
Requires ability to withstand frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner throughout
Requires strong oral and written communication skills (with two years’ experience working with external clients)
Requires proficiency with computer applications, such as Windows, Excel, and Word. At least 2 years PC experience
Possess high degree of honesty, integrity and ability to maintain confidentiality
Requires the ability to acquire a thorough knowledge of our products and the value they provide
Requires the ability to acquire a thorough understanding of corporate goals and objectives and the effect they have on the Renewals team
Requires the ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals
Strong math skills preferred
Problem solving analysis
Decision making/judgment
Time management

176

Sales Support Specialist Resume Examples & Samples

Work closely with the management teams to make enhancements and modifications to the Salesforce.com configuration as the needs of the organization expand and evolve
Build new Salesforce.com features/elements, including custom objects, fields, formulas, workflow rules, email alerts, validation rules
Develop/maintain reports, views and dashboards. Maintain and continue to build out report automation
Maintain/monitor all data loads/data integrations between Salesforce.com and other systems/files
Handle all requests for support
Maintain and continually update/expand on the Salesforce.com documentation
Experience as a Salesforce.com Administrator
Good verbal communication skills – comfortable communicating over the phone and in person with sales team members and management staff at various levels
Good written communication stills – ability to produce professional documents and emails
Excellent support and training skills – Can comprehend the business needs of users and reach out to them at their level. Understands Salesforce.com functionality and can explain it to users/stakeholders at various levels
Good planning and prioritization skills – can deliver on complex tasks and projects, which sometimes have conflicting/overlapping timelines. Sets expectations appropriately and meets deadlines consistently. Able to effectively communicate status to management
Good team member – builds working relationships with team members and personnel at all levels
Self-starter – shows initiative
Very proficient in Microsoft Office applications (Especially Excel and Access). Experience with CRM database applications (preferably Salesforce). Capable of configuring/modifying Salesforce.com elements such as custom objects, fields, validation rules, workflow rules, formulas, reports and dashboards. Experience or exposure to data integration products (preferably Informatica Cloud) is a plus

177

Sales Support Specialist, Shanghai, UOP, PMT Resume Examples & Samples

Establish, develop, and maintain effective working relationships with UOP's customers
Create and maintain projects in Business Forecaster, UOP's forecasting module in SAP
Direct the Master Data Group to create new SAP customer numbers and advise them of any customer master data changes
Review withholding tax rates with the Honeywell Tax Department for accuracy and communicate updates as well as obtain tax exemption certificates from customers as required
Direct Sales on the completion of the Sales Order Form
Upon receipt of fully executed, effective agreement and/or purchase orders, convert Business Forecaster projects to operative SAP projects. Create SAP sales orders and project system networks and billing milestones. Create SAP sales orders based on knowledge of UOP contracts, quotes, customer purchase orders, letters of credit and other negotiable documents
Coordinate with project management regarding creation and planning of SAP networks, and regarding SAP billing milestone confirmation for prompt invoicing to customers
Track deliverables. Communicate directly with the customer regarding deliverables, sales and withholding tax and issuance of PO's
Initiate the origination of Stand-By Letters of Credit by coordinating acceptable templates between the customer and Honeywell Treasury
Create financial model in SAP based on Sales Order Form and contractual terms
Monitor receipt of Advance Payments and make appropriate sales order entries when monies are received
Work with Honeywell Credit Dept. to resolve credit hold issues
Coordinate with Credit & Collections on outstanding invoices. Attend customer meetings with regards to invoice payment process and collection to minimize days outstanding as well as directly with the customer on issues affecting payment
Learn customer billing systems such as Ariba and enter required information directly into a customer's payment system in order for UOP to promptly receive payments
Logistics interface – Coordinate with project execution staff, procurement personnel, logistics and compliance experts

178

Sales Support Specialist Intern Resume Examples & Samples

Develop a thorough understanding of the HERE product and services portfolio
Develop relationships with colleagues in other departments and regional offices to obtain knowledge and leverage it to achieve project goals
Gather and listen to the needs of SBD Account Executives and Business Development Managers for effective outcomes of the projects and provide regular project status updates to them
Participate in weekly global team business review meetings and monthly global team business planning meetings
Assist and/or manage the creation and dissemination of sales management and product roadmap reports as needed
Formulate and deliver responses to specific customer needs and inquiries as needed
College junior or senior or recent college graduate
Bachelor’s degree in Business with a concentration in Marketing, International Business or similar
GPA of 3.0 minimum and coursework transcripts that match overall position goals / responsibilities / interests
Strong PowerPoint presentation development skills with experience and comfort presenting to an audience
Excellent oral and written communication skills with the ability to synthesize complex topics into succinct messages
Knowledge of product sales and marketing concepts and strategies obtained through relevant coursework and/or experience
Highly organized and deadline oriented as well as thrives in a fast-paced environment
Self-starter who can work independently
Ability to learn through on-the-job experience, training courses, and self-directed research and apply that knowledge to develop effective sales tools and responses to customers’ needs and inquiries
Ability to effectively work within and often lead, cross-functional teams with members located in multiple locations throughout the globe
Ability to successfully manage multiple priorities and projects and interact with geographically dispersed teams
Ability to effectively communicate complicated concepts and recommended courses of action to engage customer audiences
Technology background with proven ability to quickly understand complex technology subjects
Highly customer-focused, business-oriented and objective-driven
Detailed-oriented with a natural curiosity and confidence to ask questions
Experience working in a diverse cultural environment
Working knowledge and experience in Microsoft Office applications, including PowerPoint, Excel and Outlook
Fluent in English, both spoken and written

179

Sales Support Specialist Resume Examples & Samples

Extract, manipulate and analyse large amounts of data from various sales or sales related databases including customer reports
Prepare information in an organized and systematic manner for a diversified audience
DanzSale & Quoteshop Administrator
Generate reports and archive them accordingly
Administer any changes to the database and ensure data integrity
Collate reports from individual sales and prepare a consolidated report for Management through Danzsale Systems and Logis Reporter
Understand the various internal systems and its linkages to each other to extract the appropriate data from, as and when required
Manage the vast amount of data and manipulate them for various uses. Assist to build databases and data warehouse for analysis and archive purposes
Design, build and generate ad hoc reports as and when required
Coordinate with various departments for training preparation
Monitor sales processes and activities
Ensure that the system in place to measure these activities is updated and captures all key indicators and other relevant measurements
Analyze reports and highlights areas of opportunities or concerns to Management for action
Presentation layout skills
Strong Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written

180

Sales Support Specialist Resume Examples & Samples

Manages the contract review process for National Accounts and provides input to help prepare proposals and contracts
Processes contracts, ensures completeness and provide information for contract compliance including securing summary forms from sales personnel, obtaining approval signatures, verifying that legal review has been complete, verifying the approval of pricing and profitability analysis, and presenting the contract for signature according to the Company's level of authority policy
Works to maintain open communications with internal departments to communicate contractual requirements during contract negotiations based on knowledge of current systems, processes and ability to meet contract objectives
Arranges and coordinates National Accounts representation at trade shows, including developing materials and acquiring promotional items
Coordinates with sales team to host on-site visitors
Provides data updates for quarterly management reports, quarterly Town Hall meetings, and monthly sales conference calls
Creates content for sales support and educational materials such as training videos and webinars
Works with Corporate Communications and other internal groups to support messages, branding and communications efforts, both internally and externally
Works with third parties with respect to the design and production of such materials as appropriate
Facilitates and coordinates new and current customer appreciation support
Develops content and serves as the content manager for the web portal
Supports sales and lead nurturing campaign activities, including development of resource materials for prospects, coordinating webinars, videos, best practices and other efforts as needed
Provides content, coordination and planning for annual Customer Forum, as needed

181

Sales Support Specialist Resume Examples & Samples

Excellent communication skills with strong relationship building skills
Ability to assess information, determine and address problem areas, formulate relevant solutions, and present the solution effectively
Must possess excellent verbal, written, telephone communication, and analytical skills
Must have an effective and professional demeanor in all interactions with co-workers
4-year degree or equivalent required. Master’s degree is a plus
Extracurricular and leadership activities required
Internships in Sales related jobs preferred
Experience with MS Office preferred

182

Key Client Sales Support Specialist Resume Examples & Samples

Positive, “Can Do” Attitude
Hard-working and self-motivated
Curious about our customers’ business
Hungry
Thorough
Challenger Sales minded
High Emotional Intelligence
Practitioner of the real ABCs of Selling: Attunement, Buoyancy, and Clarity
Intent on Winning
Not afraid of failure

183

Sales Support Specialist Resume Examples & Samples

Develops content and serves as the content manager for the National Accounts web portal
Coordinates with sales team to host on-site visitors to the National Accounts office
Coordinates internal National Accounts sales training programs, including working with internal event planning groups, managing agenda items and ensuring a smooth program
Partners with other department personnel on the RFP and contract review process for the National Accounts organization and ensures that appropriate corporate departments (e.g., Legal, Risk, Pricing, management) provide input to help prepare proposals and contracts
Assists with processing contracts, ensures completeness and provide information for contract compliance including securing summary forms from sales personnel, obtaining approval signatures, verifying that legal review has been complete, verifying the approval of pricing and profitability analysis, and presenting the contract for signature according to the Company's level of authority policy
Performs other duties as assigned or apparent
Bachelor's degree in Business, Marketing, Communications or a related field
Minimum of 4 years working in a professional business environment with progressively increased responsibilities in roles involving sales, marketing and/or operations. (Required)
Minimum of two years of progressively responsible experience with technical and business writing and the development of sales support or communications materials and related sales tools. (Required)
Advanced Microsoft Outlook, PowerPoint, Word, and Excel program skills. (Required)
Experience working with sales personnel and collaborating with other corporate and functional department heads and personnel to develop promotional and support materials for potential customers
Experience organizing and managing trade show participation and sponsorship
Experience working with charitable and non-profit organizations in a corporate sponsorship role
Experience working with multimedia in a sales support environment

184

Marketing Sales Support Specialist Resume Examples & Samples

Work with key internal stakeholders to identify and understand marketing material needs
Interact with and manage third party vendors in the delivery of marketing work products
Upload digital content to internal resource center (Brochures, Images, Logos, etc.)
Manage requests from sales force for all marketing needs
Promptly communicate with sales force on projects and requests
Project manage sales force deliverables within the marketing department
Project manage, develop and execute case studies
Monitor and manage print marketing inventory levels

185

Sales Support Specialist D Resume Examples & Samples

At least High Intermediate English level
High Commitment focus on Oriented Results – specific in quotation delivery
Computer skills – Excel & Word
Ability to multi-task and handle consistent workflow
Develop and foster relationships
Initiative to follow-up on pending issues and organize and assign work
Effective oral, written and telephone skills
Sales Force Knowledge
Familiarized with instrumentation products
Familiarized with Quotation Tools

186

SSC Sales Support Specialist Resume Examples & Samples

Generates qualified traffic in accordance with guidelines set by Aimco
Assisting in marketing the community
Follows the sales process for generating on-site visits which include: answering incoming calls, making outbound calls, scheduling sales appointments and following up on inquiries
1 or more years of related sales and/or customer service experience
Ability to provide exceptional customer service to prospective customers
Demonstrated ability using sales process to achieve individual and team goals
Proficiency in computer systems and excellent organizational and communication skills
Effective communication skills and capacity to work in a collaborative environment

187

Designtex Sales Support Specialist Resume Examples & Samples

Drive sales growth via project management and build/ maintain strong customer relationships
Expedite samples, follow-up with clients, and work with PFS to expedite yardage as needed. Lead in Customer Experience
Forming and maintaining a strong partnership with all assigned Sales Representatives
Uphold the Code of Conduct, Support Expectations, and Core Values
Bachelor’s degree in business or communications, or equivalent experience
Ability to develop and recommend new and/or modified operating policies that enhance the customer experience
Ability to handle multi-problem situations within a limited timeframe
Ability to make decisions quickly and accurately with no direct supervision
Ability to work with and understand multiple computer systems and support systems

188

Sales Support Specialist Resume Examples & Samples

Support and Administer our ePath Learning Management System
Act as Learning Champion for ADI Learning & Development
Add, delete, and update users, curricula, courses (upload and test course and tests prior to course launch), Learning Paths
Manage Learning Management System hope page
Regularly create and distribute various reports
Responsible for all ADI University (learning management system) management tasks
Monitor and respond to questions/issues in ADI University (troubleshoot and resolve LMS user and administration issues). Interact with ePath Learning’s technical staff when necessary
Train management on administrative reporting and other various ADI University management tasks
Develop Standard Work documents for all ADI University tasks
Maintain and update the LMS Forum (“bulletin board” in the LMS)
Develop and revise LMS administration and user guidelines and procedures, and distribute to our learner population when appropriate
Manage users, content, and reports for external training applications (i.e., Pepper)
Work with Leadership and HR monitoring/reporting on training compliance
Prepare slides for reporting training compliance
Prepare spreadsheets on training compliance
Register, monitor, and report on employees in New Employee On-Boarding, Branch Manager Training, and other training programs
Coordinate and conduct Web Instructor-Led classes
Upload contracts into DocuSign
Upload contracts into Ariba

189

Sales Support Specialist Resume Examples & Samples

Generate weekly, monthly and annual reports, mainly sales data
Execute pre/post evaluation of promotions including the uplift management in SAP
Communicate on a timely manner all relevant information to the wholesalers and the FSF such as new product launch, price lists, promotions and other relevant information
Ensure invoice and credit note management on a timely manner
Ensure telephone support for external and internal stakeholders, mainly inbound
Administrative support to Head of Sales, Key Account Manager and Sales Team
Coordinate technical and graphical creation of monthly and short-termed special offers and campaigns with agencies, Marketing and Sales
Main interface of claims regarding product quality and pricing differences
Weekly stock overview and communication of critical inventory incl. coordination of sustainable salvage goods utilization with special offers, donations, internal disposal, etc

190

Sales Support Specialist Resume Examples & Samples

Superior level of customer service skills
High School Diploma or equivalent with 3 years related work experience; College degree in business or marketing filed desired
5+ years current telesales/customer service experience handling busy phones
Ability to handle multiple tasks and prioritize work load in a fast paced environment
Able to interact in a professional manner within all levels of the organization
Ability to perform with minimal supervision and complete tasks independently
Maintain and improve technical product knowledge
Proficient computer skills (i.e. Word, Excel, PowerPoint, Database programs)
Ability to perform data entry in a computer and extract information
Must have strong skills in communications, planning, and time management
Ability to read and interpret documents such as safety rules, MSDS, operating and maintenance instructions, and procedure manuals
Ability to effectively present information and respond to questions from other associates, managers, customers and the general public
Able to identify problems and review related information to develop and evaluate options and implement solutions
Ability to compute rate, ratio, and percent’s
Safety glasses must be worn in designated areas

191

Sales Support Specialist Resume Examples & Samples

US citizenship or legal permanent resident
Ability to negotiate and make decisions quickly and accurately in a fast paced environment
Financial responsibility to manage a profitable ARC sales division
Proficiency with Microsoft Office applications with emphasis in Excel
Excellent organizational skills, ability to work in a team environment, solve problems and be a dependable employee
Highly motivated individual with the ability to work in limited supervision situations
Lead sales efforts to ensure ARC reaches all required sales budgets

192

Sales Support Specialist Resume Examples & Samples

Work with supply chain/back office functions to include Supply Management, Materials Management, Engineering, Marketing, and the FAST warehouse
Order entry under financial and contractual considerations
Order execution by working with various back-office support groups including Supply Management, Materials Management, Parts Configuration Management and the FAST Warehouse
Order monitoring, status updates, and expediting
Shipping coordination and preparation of international transportation & import documentation
Customer Invoice scheduling, and support Credit & Collections with suspense resolution
Handle post order issues associated with parts discrepancies, return orders, etc
Process repair orders and receive shop quotes for further repair authorization
Manage networking channels (Program Management, Engineering, Marketing, Supply Management, Warehouse, Factories, Sales, Export Control Compliance, Contracts, Freight Forwarders, etc.) to meet customer requirements
Manage financial risks and impacts associated with semi-complex quote and order activities by customer and/or country when determining international logistics requirements (delivery incoterms, import/export compliance, duty minimizing programs, banking documents, etc.)
Teaming Skills
Knowledgeable of contract language

193

Sales Support Specialist Resume Examples & Samples

Research prospects and represent Aetna as a trusted partner for TPAs, Brokers and Consultant Firms, Union Locals, and Public Entities
Working with the MHs and SVPs develop understanding of the key markets in the region
Independently develop a market overview for each Market, identifying key constituents, competitors and Aetna's areas of strength, weaknesses, opportunities & threats (SWOT). This should be done separately for Public Sector vs. Labor - Independently identify near and long term objectives for each Market, including target prospects
Independently conduct prospect research and assist in making the decisions on prospects we want to pursue
Assist in the cultivation and development of producer and consultant contacts in the assigned territory
Work with SVPs to be included in external meetings in the market with the end goal of being able to independently represent Aetna (prospects, brokers, consultants, etc.)
Review, understand and scrub RFP bid specifications
Independently identify missing information and compile questions; conduct the research by looking at Websites, calling the consultant, etc
Independently input opportunity in SalesForce.com and submit the RFP to the Sales Support Mailbox
Facilitate and participate on all strategy calls, meeting prep, etc. that the SVP participates in, as well as playing lead for questions to the field from internal sources
Independently prepare and attend finalist presentations and assist in implementation
Independently representing sales team in interdepartmental meetings/projects
May handle inside sales and works cross-functionally to complete the sale and ensure a timely and accurate installation -
Collaborates with team members, as appropriate, on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation
Delegated authority for exceptions in pricing and risk selection decisions
Independently take the lead for presentations for selected customers

194

Sales Support Specialist Resume Examples & Samples

Answer phone calls and respond to e-mail for the sales team, including handling confidential and/or urgent client/prospect questions and fulfilling requests in the absence of the sales team
Manage O&E requests and reports
Communicate with other NCS offices for pricing and other information
CLE and presentation coordination
Gather information and prepare reports on open orders, prospects, and sales pipeline activities
Compile ad hoc reports and projects as needed by sales and account managers
Develop itineraries, schedule travel and appointments, and register sales staff for industry events
Ability to work under pressure in a fast-paced environment and to adapt to changing needs of the clients or sales team with effective priority management skills
Excellent verbal and written communication skills, including but not limited to: grammar, spelling and proofreading skills required
CRM and/or Salesforce experience preferred
Real Estate Industry & Title Insurance knowledge required
Fluent working knowledge of Windows, Microsoft Office Software (Word, Excel, Powerpoint, etc.) and various file manipulation skills on a PC
Bachelors’ degree or equivalent combination of work and experience
Adaptability: Effectively copes with change; learns quickly when facing problems; remains open-minded; adjusts to and works effectively with a variety of situations, individuals, groups, and customers. Alters one’s approach as a situation evolves; easily accepts changes in the organization or job requirements
Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions; pushes for continuous improvement in all ways of doing business; begins or introduces something new; offers creative ideas and approaches problems with curiosity and open-mindedness; champions new initiatives within and beyond the scope of own job
Business Knowledge: Has knowledge about policies, practices, trends and information affecting the business and organization; knows the competition; translates business/professional knowledge and experiences to new situations; studies the global environment to identify opportunities to improve our competitive advantage
Results-Oriented: Takes decisive action on opportunities to achieve specific outcomes; conveys a sense of urgency when appropriate; persists in the face of obstacles; drives to outcomes that reflect meeting or exceeding a standard of excellence; gets results and adds value in the organization by moving others to action; takes decisive action on emerging opportunities
Teamwork: Works effectively and cooperatively with other people; creates a commitment to common goals; values the contributions of all the team members; contributes to a positive environment where all team members participate and support each other; supports team decisions and listens carefully to understand various and diverse points of view; recognizes and celebrates team successes; minimizes organizational obstacles to help teams work more effectively
Detail-Oriented: Ensures information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes
Initiative: Does more than is required or expected without prompting or direction from others; seeks ways to improve or enhance job results and avoid problems; finds or creates new opportunities
Interpersonal Skills: Relates well to all kinds of people; listens well; builds rapport that promotes constructive and effective business interactions; uses diplomacy and tact; truly values people; diffuses tense situations comfortably
Relationship-Focused: Finds ways to create and maintain effective relationships with peers, other departments, vendors, and customers in order to maximize the organization’s effectiveness; anticipates and identifies internal and external customer needs and is dedicated to meeting the expectations and requirements of those customers; acts with the customer in mind to overcome obstacles; identifies ways to share resources to complete tasks
Self-Directed: Operates with little or no direction; successfully achieves goals and objectives while working in an autonomous environment

195

Mining Sales Support Specialist Resume Examples & Samples

Maintain a high level of customer service by assisting mining segment and assigned sales force via telephone, email, fax, or in person
Handle busy incoming telephone orders and email orders/inquires in a professional manner
Create and maintain customer files with proper documentation
Assist accounts receivable with problem invoices, research and gather supporting documentation and submit corrections as required
Communicate with the operations department customer’s urgent need and stock on hand
Participate in warm phone sales to potentially new customers and obtaining leads for Sales Reps
Order and distribute sales and marketing related information
Accurately complete all daily, weekly, monthly paperwork on a timely basis
Assist sales in managing equipment/field assets. This includes tracking and documentation
Adhere to all company policies and safety procedures and guidelines
Work designated or voluntary overtime as required (may include weekends)
Ensure proper and full time use of PPE
Comply with all company policies
Participate in special projects relating to pricing, inventory, sales to align the needs of the customer with the direction and policy of Airgas
Utilize product knowledge and vendor trainings to present new products to customers to increase their awareness of our market segments
Other duties and or responsibilities as assigned by Management
Must lead within the Airgas culture – putting safety first
High School Diploma or equivalent with 3 years related work experience; College degree in business or marketing field desired
5+ year’s current telesales/customer service experience handling busy phones
Experience in administrative position supporting a sales staff is preferred
Knowledge of welding, industrial gases and safety equipment applications desired
Ability to assume increasing responsibilities in a rapidly-changing environment
Current hands-on experience with SAP (or similar ERP) strongly desired
Must have strong communication, planning, and time management skills
Ability to generate and distribute routine reports
Bi-lingual in Spanish is preferred
Fully enclosed shoes or safety shoes must we worn in designated areas
Must use other Personal Protective Equipment (PPE) as required

196

Corporate Sales Support Specialist Resume Examples & Samples

Able to work with minimal supervision; takes initiative for own performance and that of unit
Strong sales skills supporting small commercial business lines
Direct sales skills
Outbound and cold calling skills
Strong communication skills both verbally and written
Must be able to work effectively as part of a team
Must be goal oriented and success focused

197

Implementations & Sales Support Specialist Resume Examples & Samples

Implement large scale product rollouts and upgrades at large accounts; act as technical lead on product trials and bakeoffs
Build long standing relationships with the service delivery leads at new and existing clients
Support our Sales teams in aligning technical requirements with product design to capture new business
Partner with Relationship Management teams to maintain the technical health of your assigned accounts
Maintain detailed technical client information and product documentation
Occasionally visit client sites within the greater New York City area
Prior experience in a technical customer facing role such as technical relationship management, professional services or product management
Experience working directly and closely with account and sales executives
Strong knowledge of the Windows desktop platform and working knowledge of the Windows Server platform
University degree in a technical discipline plus 5+ years of experience
Ability to handle projects independently with minimal supervision
Software troubleshooting experience, including analysis of log files and stack traces
Some experience with programming or scripting (prior project work considered)
Sales or Pre-Sales Engineering experience is a big plus

198

Sales Support Specialist Resume Examples & Samples

Assist the National Sales Manager in the day-to-day operations of national sales including but not limited to order entry, order maintenance, coordination of national advertiser, inventory management, and other client related needs
Work with National Sales Manager for all national client integration and inventory management
Keep records of national clients posts by pulling reports, creating grids, and informing National Rep Firm
Work with five (5) National Rep firms across the country for order management
Maintain files for all national accounts
Work with team partners for on air assets to be placed on network and manage inventory accordingly

199

Sales Support Specialist Resume Examples & Samples

BA Administration and/or 5-7 years equivalent work experience
Ability to work in a fast paced environment with changing priorities
Excellent client-facing and internal communication skills
Displays excellent written and verbal communication skills including presentation, persuasion, and negotiation skills required in working with guests, vendors, and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure
Solid organizational skills including attention to detail and multitasking skills
Maintains punctual, regular and predictable attendance
Works collaboratively in a team environment with a spirit of cooperation and as a relationship builder
Ability to think and act strategically, provide sound judgment, and provide a positive and energetic attitude
Provides systematic and dependable follow up, as well as a high level of organization and preparedness
Maintains workflow under pressure and in a fast-paced, high-profile work environment
A self-starter who is motivated and innovative
Level of independent judgment required when making decisions/solving issues
Advanced MS Word, Excel and Power-point skills (strong PowerPoint skills essential)

200

Inside Sales Support Specialist Resume Examples & Samples

Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, piping recommendations, or other information as published in LG equipment literature
Installation and Operations manual interpretation
Work with Design engineers, Rep firms and contractors to drive increased Sales through proper design, application and selection of Multi V product line to increase closing ratios
Service and Operations manual interpretation
Assist Contractors, end users, engineers, Applied Reps, Manufacturer Reps, MVP Rep technical staff and LG staff in proper application installation and troubleshooting of Multi V equipment
Manage after Sales technical support inquiries from first contact until resolution. Follow up on inquiries to insure customer satisfaction and help drive next sales
LGMV data interpretation
Follow up on pre and post sales inquiries to ensure job completion and job satisfaction
Perform other related job duties as assigned

201

Sales Support Specialist Resume Examples & Samples

Respond appropriately to incoming calls and emails from clients
Order entry with high level of accuracy
Update and monitor digital creative scheduling
Request digital creative
Pull reports as needed, including pre-logs, post-logs, invoices, late-runs, audience delivery/post-buy analysis reports, etc
Work with sales staff and clients in researching and resolving discrepancies
Work with traffic and production operations as needed
Assist in maintenance and updating of sales support material
Provide back up support for other sales, traffic, administrative, and other station personnel
Coordinate sales project merchandising and promotional support
Organize departmental and station functions
Record Call-ins
Enter and monitor under delivery
Minimum 2 years of administrative experience in a sales/marketing environment preferred
Ability to work effective as part of a team and independently
Strong computer skills including MicroSoft Office Suite and Wide Orbit
Ability to set priorities and handle multiple tasks simultaneously

202

Operations & Sales Support Specialist Resume Examples & Samples

Identify and source Marine lubricant products within a multi-national geography
Provide high customer service to our customers and Sales Executives, both in Fuel and Lubricants, by quoting accurately and keeping them informed at all times
Manage the Order book to ensure all orders are recorded and ensure accuracy of billing
Coordinate with the Financial Operations team to ensure a fast process to pay
Manage ad-hoc projects assigned on a case by case basis
Maintain and record pricing list from suppliers in coordination with Global Operations team
Experience within operations / supply chain / logistics related jobs (minimum 1 year)
Strong organizational skills are essential
Ability to multi-task, prioritize and manage a variety of projects at the same time under tight deadlines
Strong IT skills and knowledge of the Microsoft office suite
Strong attention to detail and numeracy skills
Strong team player, able to work autonomously
Knowledge of the marine and shipping industry is desirable but not essential
Additional languages are desirable but not essential

203

Pre-sales & Post-sales Support Specialist Europe Resume Examples & Samples

Scheduling, promoting, and delivering on-site training classes for information professionals and end-user classes for faculty, researchers and students at academic, government, non-profit, and corporate research institutions in Romania. Based on language skills the person would also provide sessions for Hungarian customers
Creating materials working with Team Lead to reproduce local language versions of key product educational materials to support key products in the Science and Scholarly Research market
Delivering web-based training classes (via WebEx) in Romanian and English
Scripting and recording online tutorials; translating materials into Romanian
Partnering with the sales Account Managers and Manager, Pre- and Post-Sales and Team Lead Customer Education to identify customer support needs for existing and prospective customers
Developing and adhering to project plans and schedules
Providing excellent customer service and client satisfaction; reporting insightful feedback gained during training sessions to class participants; reporting feedback gathered during training session to the product development team
Proactively building relationships and partnerships with peers in other Clarivate Analytics businesses; leveraging any best practices in the implementation, application, and continuous improvement of processes, practices, and procedures
Master’s Degree in Science or equivalent experience in the industry
Established and proven sales support and key account management experience
Advanced presentation /public speaking skills
Sound understanding of the library/academic information industry with experience of selling in the information industry
Ability to work on multiple priorities
Fluent in English and Romanian languages – written and oral. Romanian.. Other languages are a plus
We offer above standard package for the right candidate who can exhibit experience and knowledge need to be successful in the job

204

Sales Support Specialist Resume Examples & Samples

Support of sales (quote to cash) processes (quotation, order, billing, invoicing, resolving watchdog, project and Solutions business, pricing, bonus agreements, etc.)
Customer master data (master data maintenance, 1st and 2nd level support, processing of Change Requests)
Support for CRM tools (CIC, MyOsram - web user interface, CIC tool, SSF tool, including regression testing)
Knowledge base maintenance
Training of end users
Ad hoc projects assigned
University education
Experience in Sales Support or Customer Service area is must
Basic knowledge of German is advantage
Customer oriented approach
Willingness to take responsibility
Cross - department thinking
Knowledge of SAP is an advantage

205

Sales Support Specialist Utility Sales Resume Examples & Samples

The Inside Sales Representative is responsible for the coordination of daily work activities with outside Account Manager(s) to manage complex customers’ needs in large utility & industrial customers with a focus on the power products/systems sector
Responsible for the execution of daily customer activities including: order entry & tracking; order management with local business units and other ABB groups; timely response to customers inquiries with appropriate ABB solution; quantify / resolve customer complaints & needs
Utilize ABB‘s tools & processes, including product configuration tools, order entry & business systems, etc
Responsible for coordinating activities with local business units to track orders and assure on-time customer delivery
Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements; this person will also simultaneously process information on multiple projects of various natures, and respond effectively to changes in priorities
Attend meetings to exchange information and analyze contract requirements; this person will participate in investigating technical problems and establishing procedures & corrective actions to avoid recurrences; duties may require domestic or international travel to customer locations and/or ABB sites
Initiate change orders and expedite collection of overdue invoices
May require periodic customer reporting for outstanding orders and Vendor Managed Inventory or Blanket Order management
Bachelor’s Degree with 3+ years of professional experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, or related customer support experience); OR
Associate’s Degree with 5+ years of professional experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, or related customer support experience); OR
High School Diploma (or GED) with 7+ years of professional experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, or customer support related experience)
Bachelor’s Degree in an Engineering-oriented discipline is preferred; Business, Marketing, or related fields will also be considered
Previous experience working in with Industrial clients, Utilities, and/or related industries
Previous experience with business-to-business (B2B) customer support preferred
Knowledge and skill in utilization of computer databases, applications, & systems (e.g. SAP, MS-Office, etc.)

206

Sales Support Specialist, PF Resume Examples & Samples

Distributor contract & rebate management
Weekly/monthly sales report (& forecast update), and rebate calculation
Support weekly/monthly sales meeting
Monthly OM & monthly highlight update
Product import into e-warranty system by weekly
Submit new distributor material for GBC review and support project authorization letter issue
Website platform message answering
400 hotline management (we have vendor to answer 400 calls)
Support sales team to communicate with marketing, supply chain or legal teams etc
Other tasks assigned by supervisor
Bachelor degree or 4th year in university
Good oral and written English
Self-motivating and be able to work independently as well as a team
Computer literacy- Microsoft Words, Excel, Powerpoint

207

Pre-sales Support Specialist Resume Examples & Samples

· Attend Customer Meetings
· Assist with Customer Demonstrations
· Assist with Customer Presentations
· Requirement Gathering
· Understanding customer’s short and long-term goals to achieve the correct solution now and in the future
· Solution Design and development while complying with design constraints
· Assist with Pricing
· Writing of Statement of Works, Proof of Concepts & Tenders
· Support Demonstration Rooms
· Currently a Pre-Sales Support Specialist selling to communications vendors or a Telecommunications Engineer looking to move into Pre-Sales
· Knowledge of Mitel’s product portfolio
· Sales hungry and target driven
· Strong business development and client management skills
· Excellent technical skills and the ability to explain products and services to customers of varying technical expertise
· Strong written documentation skills
· Flexibility to travel throughout the UK

208

Sales Support Specialist Resume Examples & Samples

Supporting the Vice President of Business Development and Business Development Directors to increase business and the efficiency of the Sales function
Creating and maintain records on the operations of the Sales team using Salesforce.com; conducting queries and analysis using Salesforce tools
Supporting exportation of the Wave Relay® system and its components in compliance with all federal laws and regulations
Supporting customers in business and sales capacities as required for expansion through direct sales as well as the worldwide Reseller network; responding to customer inquiries; attending trade shows
Acting as a liaison between the Sales, Business Development and Marketing functions
Researching business leads and new business development opportunities
Supporting business development proposals
Monitoring the performance of the Sales and Business Development functions and designing improvement models
Preparing weekly sales meeting minutes and any follow-ups
Performing administrative functions including updating calendars and coordinating meetings
Bachelor’s degree in Business Administration or a related field or equivalent experience
Experience using Salesforce to create opportunities, run queries, manipulate data, and perform analytics
Experience with project planning and analysis
Experience with team account budgets and forecasting
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Must be able to travel at least 10% of the time
Must have a US Secret security clearance or be able to obtain US Secret clearance
Experience supporting technical sales teams

209

Nais Sales Support Specialist Resume Examples & Samples

Under general direction, assists in gathering, and disseminating materials on clients, prospects
Prepares draft sales materials, which may include sales decks, pricing calculators, proposals, and contracts
Creates and runs analytics on sales team opportunities and targets on a regular basis
Assists Sales Operations Manager with reporting and analytics on sales campaign success and market trends (e.g., what works/what doesn’t work)
Processes new sales leads as appropriate
Ensures that sales activity is accurately maintained in the prospecting database (MercerForce)
Supports the RFP process as needed
Maintains an inventory of sales and communications materials
As needed, coordinates the logistics of on-site sales meetings, events and seminars; assists in the production of meeting materials
Minimum of 2-3 years sales support experience preferred
Ability to interface with employees throughout the organization
Maintains a high level of professionalism, integrity, trust, and confidentiality
Ability to make decisions with limited direction
Complete tasks within assigned time frames
Excellent organizational and time-management skills to handle multiple tasks and prioritize effectively
Must be highly proficient in the use of personal computers and supporting software in a Windows based environment, including Microsoft Office products (Word, Excel, and PowerPoint) and Outlook
Effective written and verbal communication skills, including the ability to communicate internally as well as externally with other Marsh businesses
Detail oriented to ensure accuracy

210

Sales Support Specialist Resume Examples & Samples

Partner with finance department to drive accurate reporting, and efficient distribution of sales reports to the sales organisation
Track and analyse key metrics
Implement and manages reports and dashboards in Salesforce.com (SFDC), ensuring sales reps and leaders have access to key data required to successfully manage the business
Provides support in managing SFDC
2-plus years in a Business Analyst or similar role
Experience working with Salesforce.com is a plus

211

Inside Sales Support Specialist Resume Examples & Samples

Consistently produce a high volume of outbound calls on a daily basis
Has a history of performance above set goals, targets, and metrics
Demonstrates quality customer service attributes maximizing the Airgas Customer Experience
Creates quotations and other paperwork for set up of new accounts
Follow-up with branches, customers, and prospective customers as needed in order to move the sales and/or service process forward
Participate in other sales related activities, lead generation, profit driven sales assignments
Other projects as required
Participates in assigned Sales Training and Development initiatives
Keep daily records of performance and produce a weekly report of results and accomplishments to Supervisor
2+ years of outbound phone sales experience
Working experience with computer customer contact and order entry systems
Strong grasp of Microsoft Office products including Excel, Access, Outlook. Google Kite a plus
Strong verbal and written communication skills, sense of urgency, well organized, ability to focus and pay attention to detail
Effective rapport building and follow-up skills
Knowledge of Spanish is a plus

212

Sales Support Specialist Resume Examples & Samples

Developing and maintaining effective working relationships with the sales offices and underwriters assigned
Meeting strict timeliness and accuracy standards for proposal production while handling large volumes of RFP’s
Scrub incoming RFP’s for correct and complete information; do initial opportunity research, and initial case setup
Screen prospects to determine plan design standards and identify unique requirements
Assist in bringing competitive analysis into the proposal preparation process (i.e. running manual rates)
Work closely with the underwriter to complete more complex cases as needed
Accurately complete complex broker grids, adhering to compliance standards
Attain knowledge of special broker arrangements and effectively complete requests based on this information
Assist in the processing of Sold Cases
BA degree in business related field or equivalent
2+ years of insurance of experience
PC skills including Microsoft Word, Excel, and Access
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution

213

Sales Support Specialist Resume Examples & Samples

Receive inbound distributor calls via national 800# sales support line
Communicate with producers and marketers to answer inquiries and resolve issues
Provide product solutions, needs analysis, create sales illustrations, recommend marketing material, and provide problem resolution as necessary for insurance products (life insurance, annuities, and/or mutual funds)
Promote insurance product lines through marketing efforts via telephone on a proactive and reactive basis
Track sales support activities in contact management system
Meet sales activity goals and report on progress
Create and manage sales opportunities
Develop and maintain strong working relationships with Regional Sales Teams and internal business partners
Make proactive phone calls to drive new sales
Insurance and/or financial product sales background preferred
Knowledge of life insurance, annuities (Fixed & Indexed) and mutual funds
CLU or ChFC professional designations or coursework toward these designations desirable
FINRA Series 6 or higher registration preferred. If not currently held, must obtain within 90 days of start date
Bachelor’s degree or equivalent related experience preferred

214

Sales Support Specialist Resume Examples & Samples

Ensures accuracy of all information entered into the system
Assists the Sales Support Manager with review of approved consumer loan forms/packages, daily loan/fee funding, reconciliation and reporting
Contacts the customer/dealer to accurately communicate consumer lending rates, disbursements and/or other information as needed
Maintain data integrity within front end origination systems; Dealer Track, Route One and TCI/Decision Lender
Customer segmentation and CRM
Knowledge of general banking principles
Working knowledge of common office equipment
Experience working with employee levels throughout the company
Strong understanding of bank regulations related to the Office of Foreign Asset Control, the Bank Secrecy Act, the Anti-Money Laundering Act, and the USA PATRIOT Act
Excellent communication skills (oral and written)
Bi-lingual in Spanish preferred
High School education or equivalent
Ability to work evenings and weekends

215

Agent Dist Sales Support Specialist Resume Examples & Samples

Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the agent phone program
Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program
Conducts administration activities such as preparing, auditing, analyzing and submitting reports (inventory, count reports, expense reports, and sales results), reviewing agent’s contract for accuracy, maintaining calendar of activities and events, participates in team meetings and develops a network of people to assist with procedures or problem resolution issues
Collaborates and supports Manager, Area Sales and Development on execution of action plans
Teaches agent to where to find information and resources to support their business
Supports Manager, Agent Sales and Development by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent and escalated customer issues
Provides metrics and data to support to Manager, Area Sales and Development with analyzing business performance
Facilitate and orchestrate opening/closing checklist for agent doors which includes marketing materials, operations, store manager and portfolio alignment
Acts as key contact person for operations and works closely with corporate operations to provide support to the territory
Knowledgeable of entire agent portfolio and maintains a revolving list of agent and outside sales associates
Responsible for investigations delegated from Agent Area Sales Manager
Manages training reports for the territory which includes manual tracking
Facilitates training to agent owners on dispute process. Provides best practices on how to file disputes and codes needed for submission
Maintains sales event master calendar
Coordinate and assist with small business sales activities such as tracking, reporting and recognition
Ensures territory has the proper branding tools and resources
Provides checklists and a master schedule of stores remodels and works closely with brand team to update information and resolve issues
Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by Manager, Agent Sales and Development, and remaining current on new product and service offerings
Assists in other tasks and projects as assigned by Agent Area Sales Manager
Minimum three years of sales, customer service and/or retail experience required
Proficiency of Microsoft Office, Word, Excel, and Power Point
Ability to create agency and territory level reporting
Must possess strong interpersonal skills
Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks
Self-motivated individual with strong organizational skills required
Knowledge of wireless and enhanced devices preferred
Ability to travel within the territory required

216

Sales Support Specialist Resume Examples & Samples

Assists with the development and implementation of sales strategies to increase sales and profits through major accounts
Assists with the development of short and long range sales goals
Responsible for training customers and sales personnel
Bachelor's Degree in Technical field or related experience
Basic knowledge of MS Office functions
Demonstrated understanding of sales process and ability to close business
Fundamental knowledge of commercial and contract language
Good mathematical and technical aptitude

217

Sales Support Specialist Resume Examples & Samples

Create proposals and contracts for Power and Natural Gas customers
Collect and verify Power and Natural Gas usage information
Ensure accurate deal structure of Power, Natural Gas and other product offerings
Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue
Assist in contract renewal effort. Identify customers up for renewal and provide updated pricing. Generate and review contracts for various product offerings. Seek out opportunities for margin uplift, blend and extend or cross sell
Adjudicate and approve credit for small customers via utility invoice review and internal pay history review
Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management
Act as a liaison between the sales originators, customers, sales channels and Operations departments to resolve customer issues
Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes
Assist in development of Request for Proposal response packages
Research and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impact
Maintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy and internal processes
Follow all Legal and Contract Administration policies and procedures to avoid and minimize financial risk
Initiate and coordinate accurate and timely LDC enrollment paperwork

218

Financial Sales Support Specialist Resume Examples & Samples

2 – 3 years of experience in investment banking or commercial/corporate banking (preferably middle office) as Client Administrator/Sales Support personnel
Knowledge of client lifecycle management including - client onboarding, KYC refresh/renewal and Exit process is a must
Respect for confidential information
Strong record of achievement, solid analytical skills, and an entrepreneurial hands-on approach to work
Strong process co-ordination and collaboration experience required
Experienced within a global markets / banking type environment
Strong client service, and operational background
Ability to construct clear and considered arguments
Proven ability to prioritise competing demands
Delivery focused with ability to pay attention to detail and ensure tasks are completed on time and to the required levels of quality
Able to build strong relationships with other functions and business units
Experience of working within a large global organisation preferred
A high level of drive to meet deadlines and targets
Ability to prioritise, be flexible and respond to changing environments

219

Sales Support Specialist Resume Examples & Samples

Manages the life cycle process in customer submission of new activity by confirming and processing orders and completing entry into all required systems. Ensures the timely and accurate processing of all orders by providing auditing of all orders to identify and resolve incomplete or incorrect paperwork and completion of all required documents with all involved parties (i.e. sales representatives, sales managers, distributors or customers)
Ensures accuracy by verifying terms through recalculation to confirm that payouts are correctly computed and that all sets of documents per terminal are properly mimicked. Manages supporting account performance reports with customer and identifies and resolves attrition issues
Investigates processed order discrepancies with vendors and other customer satisfaction issues to assist customers with resolution. Addresses and resolves escalated issues for the sales function
Coordinates the overall sales process by assigning sales leads to sales per the established Book of Business, tracking and logging all commission deals entered, and may assist the sales teams by working with the team lead to sell/manage equipment and managed services
Coordinates the implementation process associated with assigned customer equipment and communication changes for customer locations as needed
Provide support and assistance to fellow team members/departments, as needed, in order to meet company/team goals including but not limited to, assisting with incoming calls
Complete other projects as assigned including, but not limited to, report preparation, data entry, prospect mailings and any other sales support functions that may arise
May provide training and support assistance on systems and procedures
Functions as BCP Event manager for Cash Assist and Turnkeys
Identifies and offers process improvement ideas, thoughts, and plans
High school diploma or equivalent required. Associate degree preferred
2-4 years clerical or administrative support experience in customer service, account management, sales or sales support preferred
Experience in Financial Services, Point of Sale or ATM industries preferred
Strong computers skills and the ability to learn varied, complex systems; experience with Microsoft Office; intermediate Excel and Word skills
Ability to effectively communicate with customers from various social levels and cultural backgrounds; strong telephone communication skills and some presentation skills are necessary
Ability to listen and respond to customer concerns and issues to maintain the highest quality service for all customers
Schedule flexibility desired; must be able to provide support over weekends/after hours on occasion and respond to issues outside of typical work hours
Some limited travel (5%-10% of work time) may be required
Ability to lift and carry 10 pounds

220

Sales Support Specialist Resume Examples & Samples

Excellent telephone skills with the ability to communicate at all levels
PC literate with good keyboard skills and in-depth knowledge of Word and Excel
Self-motivated without the need for close supervision
Experience in an administrative role
Knowledge of a sales environment
Ability to remain calm under pressure
A team player who can multi task on a daily basis, adapting to situations as and when they arise

221

Associate Sales Support Specialist Resume Examples & Samples

Actively monitor and utilize Placements Plus to ensure accurate vendor account placements as well as daily/monthly reporting
Completion of all monthly control log activities and reporting including but not limited to complaint log maintenance, FDCPA training, OCA Placements etc
Monitor Outsourced Suppliers' performance to identify and correct performance problems
Active participation in monthly OCA vendor performance calls
Adherence to all controls and compliance requirements
Creation and management of monthly control log of vendor access to PDP and Columbus
Perform testing and validation activities
Customer complaint solutions
Assist with annual audits as needed
HS diploma or equivalent required
Expert knowledge of general/standard office and administrative procedures and methods
Expert data entry and word processing skills; Intermediate or advanced Microsoft Excel skills required
Extensive knowledge of directly applicable departmental policy or procedure is required
Knowledge of Ally systems (CARS, Shaw, etc.) preferred
Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets
Ability to decide when approval of an unusual transaction exceeds assigned authority or would have broad ramifications, and to bring such incidents to the attention of the supervisor. Perform qualitative review of individual situations, identify trends, and make recommendations

222

Sales Support Specialist Resume Examples & Samples

Provide day to day support to the National Accounts team (Directors and Analysts)
Utilize national/regional tools to help improve sales efficiencies. Ensure group specific information is readily accessible to all members of National Accounts team. Use available data resources for basic information and reporting needs
Interact with regional sales staff on a daily basis to improve dealer communications, monitor matrix relationships, and enhance sales management reporting
Act as primary point of contact for dealer groups and RBC's to facilitate timely retail onboarding of new dealerships for National Accounts groups
Coordinate timely delivery of customized reporting to National Accounts groups
Assist National Accounts team with communicating Ally's products, services and promotions via email and phone
Expediently field, research and resolve escalated questions, concerns and/or issues from National Accounts dealers, regional and corporate staff
Support, communicate and liaise with Consumer Underwriters and Contract Processing to resolve escalated issues and held offerings
Development and assembly of presentations for use in sales pitches and group presentations
Review Ally Dealer Rewards program enrollments for National Accounts dealers to ensure data integrity and correct payouts
Provide organizational support for large National Accounts projects and initiatives
Continually identify and implement best practices and drive efficiencies
Detail oriented with problem solving capability
Strong analytical and project management skills
Ability to work independently with demonstrated strong time management skills
High level of accountability and the ability to effectively prioritize tasks
Ability to function effectively in a matrix organization
Business related undergraduate degree or equivalent training desired
Intermediate knowledge of MS Word, Excel, PowerPoint, and Cognos
Ally Dealer Rewards and Salesforce.com familiarity desired

223

Corporate Sales Support Specialist Resume Examples & Samples

Bachelor's degree in Computer Science, Information Systems or other related field, OR equivalent work experence
At 4-6 years of IT of experience in multiple IT areas and 1-2 years of project management experience
Must have a commitment to continuing education
Appropriate industry certification(s) a plus
C# / VB.NET
.NET Framework
ASP.Net MVC
HTML, JavaScript, CSS
Web Services, Windows Services, Web API, WCF, SOAP
Entity Framework, ADO.NET
SQL Server, SQL and T-SQL
Unit Testing and Mocking
Object-Oriented Design & Development
SOLID Principles
Design Patterns
Agile Methodology

224

Sales Support Specialist Resume Examples & Samples

Accountable for accurate RFQ sent and entry of orders received from customers
Prepare and deliver accurate proposals
Manage order entry and customer service activities
Work as part of a team, supporting colleagues, business partners and end customers

225

Sales Support Specialist Resume Examples & Samples

High school diploma or GED (General Education Degree)
Two years’ experience in working in a business office
Experience or the ability to learn purchasing systems, RAZOR and other MRC Global specific software
Ability to maintain strict confidentiality (specifically regarding department, contracts and original cost of material), to prioritize multiple tasks, and to work independently and as part of a team

226

Sales Support Specialist Resume Examples & Samples

Responsible for administrative support for field sales leader, follow up on meetings, events/customer events planning
Has additional responsibility for Tendering process, processing sales quotes or acquisition of resources for new field personnel
Includes analytical work and report processing and management of department communication needs
Quality Specific Goals

227

Sales Support Specialist Resume Examples & Samples

Work closely with Account Managers and business Unit’s (BU)Technical sales to provide a single interface to the customer to reflect “One ABB”
As integral member of the FES (Front End Sales) Sales team, promote and help sell ABB products and services to help achieve the FES Region objectives
Receive formal RFQ’s from the customer and co-ordinate with the BUU’s for efficient and timely submittal of ABB bids
Handle and respond, in writing and by phone, to customer inquiries, on a day to day basis, for requests for information, literature, quotations, etc
Build and maintain strong relationships with customers and the ABB BUU’s
In conjunction with the BUU’s, develop proposal standards and expectations for key customers
Support and use ABB tools and processes, for market feedback, including pricing levels and competitors activities
Proactively manage customer satisfaction and dissatisfaction

228

Sales Support Specialist Resume Examples & Samples

Partner with PAS, HCP, LSS & HTS organizations to capitalize on business opportunities
Work both independently and with Honeywell account managers and channel partners to call on customers across all verticals, and find opportunities to apply Honeywell’s PMC Solutions to develop the sale leading to closing the deal
Development of a pipeline for new sales with growth by over 20% per year, to ensure top line opportunities for sustainable business growth
Serve as a local business sponsor of PMC by maintaining channel partner and end customer contacts and relationships at senior levels in support of control platform territory sales and account managers
Build channel partner and end user relationships to leverage Honeywell PMC control platform. Participation in customer seminars, exhibitions, and presentations and other customer events as well as HPS User Group/PMC channel partner business council/meetings
Support sales channel through training sessions and technology seminars
Conduct workshops and seminars for customers and channel partners. Performance improvements consulting support and benefit studies
BS Degree or 5 or more years of equivalent education or work experience in lieu of a degree
Minimum of 3 years of experience in the Gas Instrumentation business, preferably in a technical project lead, engineering or consultant role
Proven demonstrated skills presenting papers and seminars in front of the customers in an executive manner
Identify opportunities and establish relationships with existing customers to support growth
Understand competitive landscape and develop win strategies for projects
Process Industrial experience
Define and identify market segments for growth
Regular, accurate and rigorous reporting on the existing business, delivering insights and actions to drive incremental sales and profits
Polished professional with excellent organizational, communication, Presentation negotiation, and interpersonal skills
Familiarity with Honeywell Process and Automation Solutions
Oil & Gas, or Energy industry connections, relationships or network is a plus

229

Surplus Sales & Support Specialist Resume Examples & Samples

Experience working with and coordinating product through UTAS repair sites
Strong understanding of all UTAS businesses and products
Strong project management, time management, and organization skills
Proficient with SAP, JDE, and MS Office, including MS Project

230

Sales Support Specialist Resume Examples & Samples

Sells products/applications and services to existing or new customers in the field
Maintains a mix of large and small accounts
Usually calls at field location
Operating a company vehicle
Receive daily duties from the account manager
Handle chemical tank inventories
Fixing chemical pumps
General housekeeping of the chemical site
Bachelor's Degree or equivalent. 3+ years experience in related field
Ability to use a computer and computer programs
1-2 years combined oilfield and sales experience
Ability to work 24/7 and be on call
Ability to work long hours
2-4 years of oilfield and sales experience combined
Previous chemical background in the oilfield

231

Sales Support Specialist Resume Examples & Samples

Provide support for open territory funnel coverage, as directed by Sales Manager
Bachelors degree or equivalent
1-3 years sales/sales support, lead management, or telemarketing experience; customer service experience considered
Strong organization/prioritization skills
Proven ability to consistently meet deadlines
General understanding of the function of knowledge of CRM application (ex.: Siebel, Goldmine, SAP etc.)
Strong English skills (spoken and written)

232

Sales Support Specialist / Construction Resume Examples & Samples

U.S. Citizenship – No sponsorship offered
Drug Screen / Background Check required
Valid U.S. Driver’s License / Clean driving record
2 or 4 year degree in engineering – Structural or Construction related
Some drafting experience in college would be a plus
Understanding of concrete forming and shoring is a plus
Exceptional people skills - will be meeting face to face with customers
Organizational and communication skills are tantamount to successfully performing in this position
Ability to travel required
New sales responsibilities of client’s shoring/forming products
Communicating with current clients on a regular basis
Responsible for delivery schedules
Coordinating with Operations shipments to clients

233

Inside Sales Support Specialist Resume Examples & Samples

Develop Guardian proposals and sales program
Perform quote follow up as directed
Maintain up-to-date technical knowledge of the company product lines and related business practices
Fully utilize the sales Automation System (ORACLE and EET). Maintain accurate and comprehensive customer/account information
Develop a thorough product knowledge competency on all technologies and services offerings as related to quote generation
Develop and communicate as appropriate, industry knowledge and competitor intelligence
Assist customers and sales representatives in determining appropriate products for their application

234

Sales Support Specialist, Egham Resume Examples & Samples

Collaborate with Deal Hub Bid Managers to process the high volume of global requests from sales teams within tight timelines
Generate client Service Agreements that meet local Gartner standards and ensure compliance with Pricing, Product, and Legal policies
Resolve and provide proposal options within Sales Deal Hub empowerment for a product, legal, pricing, and finance terms
Minimize functional hand-off and ensure requests are completed by the set due time; complete internal distribution of final approvals
Maintain a clearly documented audit trail of all approvals and Deal Hub generated client agreements
Utilizes senior Deal Hub Managers as a point of escalation for problematic requests or unknown technical solutions
Bachelor’s degree or equivalent/equivalent work experience
2-3 years’ experience in a business environment. IT Sales, sales support or IT sales contracting experience a plus
Ability to work as part of a global/virtual team
CRM (Siebel) experience strongly preferred

235

Sales Support Specialist Resume Examples & Samples

Work with sales team to understand customer needs and create price quotes that will fulfill those needs
Ensure that the quotes are following company policies and guidelines; support gaining approval for exceptions at any point in the sales cycle
Take the lead on finding answers to questions from the field in a timely manner
Support pipeline management and clean-up efforts
Provide remote client focused support as needed
1+ years CRM or Salesforce.com experience, Salesforce advanced training preferred
3+ years’ experience in the K-12 education space
Proven ability to work effectively in a team environment with shared responsibilities and collaborative team spirit

236

P&S Sales Support Specialist Resume Examples & Samples

Develop new actionable sales opportunities by prospecting into key accounts and presenting specific value propositions to decision makers in key industries and accounts
Management of leads with the goal of qualifying leads, setting-up meetings for, and transitioning them to, Sales Executives
Target list development, specific prospect name generation, and engage/penetrate new target accounts using phone and e-mail communication
For targeted accounts, research Deloitte contacts and support communication with individuals and client account teams
Partner with Sales Executives and account teams to create business plans for assigned products and accounts to support sales cycle
Network within Deloitte’s broader ecosystem (e.g. - account teams, alliance teams) to support the attainment of sales goals
Maintain the data integrity of the CRM database (Salesforce.com) to ensure accurate account details, contact history, and contact information
Responsible for weekly reporting and metrics as defined by Sales Management
3+ years’ experience of sales support/business development experience required- with focus on driving activities that support business development
Must be detail-oriented with strong organizational skills
Experience with lead generation activities, such as telemarketing, emailing and collaborating with marketing and account teams on campaigns that lead to scheduled meetings with qualified prospects
Must have high energy and flexibility to work effectively in a fast-paced environment; team player; positive attitude
Ability to work independently and under general direction with a strong sense of motivation to succeed
Proficient with Microsoft applications (Outlook, Excel, Word, and PowerPoint)
Solid understanding of social media tools and vehicles including Linked In, Twitter, Blogs and monitoring tools

237

Sales Support Specialist Resume Examples & Samples

Train new agents on the OFS platform
Serve as liaison between carriers and Agent reps
Analyze and resolve pricing discrepancies as compared to carrier pricing agreements
Monitor and manage carrier invoices in review, unbilled, approved and posted status
Communicating general LTL best practices and results of disputes to the Agents
Dispute and/or negotiate pricing settlements with carriers as needed
Perform ad-hoc carrier and client billing projects
Manage daily case load by resolving billing disputes and closing cases promptly
Retrieve, upload and submit carrier invoices for payment
Follow up with open items including payment inquiries and billing adjustments with carriers

238

Operations & Sales Support Specialist Resume Examples & Samples

Ensure deliveries are completed accordingly by liaising with suppliers, vessel agents, customers and all other parties involved; and developing supplier relationships
Manage the Sales book to ensure all enquiries/orders are recorded and ensure accuracy of billing
Experience within operations / supply chain / logistics related jobs (in excess of 1 year's experience)
Ability to work in a flexible timetable and in a fast-paced environment
Fluency in English and Greek is essential; fluency in one other European language (eg French, Italian or Spanish) is highly desirable

239

Sales Support Specialist Resume Examples & Samples

Pricing discounts, promotion setup in SAP and SFDC
CRM database audits and remediation
Customer data quality audits and remediation
Lead management support
Testing and feedback on new tools and reports

240

Sales Support Specialist Resume Examples & Samples

Bachelor’s degree in business administration and relevant years of job experience in Sales Operations in a high tech company
Proficient with Microsoft office products including Outlook, Word, Excel and Powerpoint
Proven ability to provide exceptional high end customer service
Enjoys working in a fast paced environment
Should be creative, a self-starter, fast learner, detail oriented, multi-tasking and conscientious team player

241

Sales Support Specialist Resume Examples & Samples

Work with the sales team and our customers to design cost efficient, but compliant voice alarm solutions for projects using Honeywell products
Perform speaker layout and selection based on needs of building and acoustic modelling
Visit customers and attend sites to aid and train how to commission and trouble-shoot technical problems on voice systems
Assist our customers in selling and successfully delivering voice alarm solutions
Develop and maintain positive customer relations through the above tasks
Use knowledge to support creation of PA/VA literature and marketing collateral
Liaise with other departments to ensure efficient and effective delivery of voice projects
Provide PA/VA expertise and coaching to support Tech Support engineers and Sales Managers

242

Sales Support Specialist Resume Examples & Samples

Functions as Subject Matter Expert for all internal processes
Functions as Subject Matter Expert regarding ELA Program, Promotions, Skus, Products and Solutions
Utilizes CRM system and all necessary applications to stay abreast of all opportunities
Work within Citrix Order Submission System (COSS) to upload orders for processing . Work with Sales Rep and others to resolve any orders that are rejected through the system
Works with Sales Rep to prepare price quotations for direct to Citrix product sales
Functions as SME and works with Sales Rep to prepare Sales Exceptions
Uses pre-established procedures and guidelines to respond to requests from internal and end-user customers, partners and distributors via phone, web, and email
Generates complex end-user licensing and VSOE reports,
Assists with quotes for ISV team and resale programs, provide pricing tables for procurement analyst and ISV Field Sales
Provides routine analytical and administrative support for customers, and internal sales teams; such as analyzing customer inventory, determining upgrade path or other appropriate actions
Documents and tracks status of inquiries and coordinates appropriate responses requiring limited judgment to ensure customer satisfaction
Works on problems of lower scope where analysis of situation or data requires a review of identifiable factors
Develops and fosters alignment with sales team members as needed to close sales
Promotes team environment by assisting with training and development of fellow employees to enhance skills and abilities in performance of their duties
Generates and presents reports as directed by Management
Prioritizes workload in order to meet all KPIs, goals and objectives
4 year degree required. Masters degree is a plus

243

Sales Support Specialist Resume Examples & Samples

Process Quotations according to management guidelines
Communicate regarding Quotation requests with the respective Territory Managers
All other duties as assigned to support the business need
5 years’ experience in similar position and environment
Excellent computer skills, including, but not limited to Microsoft Word, Excel, Outlook, and PowerPoint
General technical knowledge of pump types, motors, variable speed drives and heat exchangers

244

Sales Support Specialist Resume Examples & Samples

GE Digital and Channel inquiries for a quote
Basic SW configuration support
General Pre-Sales inquiries (pricing, functionality, policies etc.)
Systennp
M Integrator contract renewals
Software Upgrade and Demo License Management
SalesForce.com Channel Partner Training
Partner Portal Login issue support
Filling in Vendor information form
Have high level of responsibility, dedication, organized, independent working, ability to prioritize work, operations, discipline systematic way of working. Customer focus and teamwork required
English is a must---written and spoken, good communication skills
Have the maturity to handle and own the operation of sales support
Need Microsoft Office-excel, word, power point/ basic computer skills
SFDC experience is preferred

245

Sales Support Specialist Resume Examples & Samples

Manage Defense, Industrial and Marine customer accounts within a manufacturing environment
Work with Product Managers, Engineering and Contracts Department to coordinate, answer and send quotations in response to customers' requests for quotations, proposals and information. This includes the handling of all international quoting for each product segment
Handle customer inquiries, issues, general questions, respond to customer calls/emails
Work with Product Development on pricing and product approvals
Follow up with all customers on quotes sent and order status requests
Provide support to BDM's under the Defense, Industrial and Marine markets
Run various reports and act as inside sales support for all needs
Responsible for the administration of the Salesforce Database
Manage editing/adding new & existing products to our price books, product descriptions, manage & maintain database cleanup
Answer & troubleshoot questions from sales team, working in tandem with corporate marketing personnel on certain projects, roll out of new processes, manage Aydin's sales pipeline, manage reporting, lead assignments, update won/lost business
Maintain Aydin Customer Account List and distribute internally on a weekly basis
Track leads as they come in thru the website, administer to appropriate BDM, and ensure accounts are correct in CRM database (Salesforce)
Compile report for Business Unit Director to present to Executive Leadership Team
Coordination of RMA's (return material authorization)
Manage weekly Major Opportunity Meetings
Attend trade shows occasionally to promote products
Arrange meetings/events, customer visits, conference rooms, luncheons and hotel accommodations when requested

246

Sales Support Specialist Resume Examples & Samples

Four to five years of experience in administrative and support staff activities
Strong reading, writing and mathematical skills
Advanced administrative, secretarial and clerical skills
Excellent verbal and written communication and grammatical skills

247

Sales Support Specialist Resume Examples & Samples

Complimenting a diverse team in meeting HAT commitments to customers and driving continued growth
Managing sales orders from booking to fulfillment including repairs, stock transfers, documents and shipping
Building and maintaining relationships with multiple Honeywell business units in order to put the companies assets to good use and drive Inventory Optimization throughout
WIP management
Asset management

248

Global Sales Support Specialist Resume Examples & Samples

3+ years required of experience within the IT industry
International experience highly preferred
Ability to speak conversational Mandarin and Japanese, as this position will be primarily working with Asian partners globally
Telephone Selling Skills a plus
Sense of urgency with the ability to meet aggressive deadlines
Strong proficiency in Microsoft Excel and Outlook
Excellent organizational and problem-solving skills
Analytical with excellent follow-up skills
Strong customer service skills and commitment to meet or exceed customer requirements
Driven, team-oriented, and active participant in accomplishing team goals

249

Sales Support Specialist, Czech Speaking Resume Examples & Samples

You will need to be fluent in Czech (native or C2 level) and fluent English
Ability to cross sell and connect with customers to promote opportunities
Proven ability to multi task, work under pressure and diplomatic at all times
Ability to work in a fast-paced environment demonstrating a positive attitude to change and customer service

250

Sales Support Specialist Resume Examples & Samples

Consistently strive to achieve 98 to 100% accuracy regarding the data entry of all contracts, extensions, modifications, client and healthcare professional letters
Process confirmation letters through the SBDev system in order to confirm all assignment and contract details with all stakeholders
Email Client and HP letters to appropriate contacts
Gain the appropriate approvals from internal partners including Housing, sales leadership, Account Management, Contracts Leadership in order to verify non-standard language
Foster effective relationships with many cross-functional departments by leveraging exemplary customer service techniques and skills in order to retain accurate information, or explain information, regarding contracts including but not limited to Housing, Payroll, Billing, Accounts Payable, Accounts Receivable, Recruitment, Customer Service and Quality Services
Prioritize time and activities in order to consistently process and complete all bookings and letters within established, tight timeframes
Inform sales and operational leadership on the service commitments made for unique HP situations/contracts in order to evaluate company’s ability to deliver those services within margin constraints
Stay current on policies and procedures related to processes and customers
2-5 years of professional sales experience
2-5 years of professional sales experience working in an intangible, consultative sales environment

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