Operations Team Lead Resume Samples

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E Torphy

Erika

Torphy

37555 Jones Shoals

Houston

+1 (555) 297 2383

37555 Jones Shoals

Houston

Phone

p +1 (555) 297 2383

Experience Experience

Detroit, MI

Operations Team Lead

Detroit, MI

Barrows, Dooley and Mayer

Detroit, MI

Operations Team Lead

Assists in prioritizing workflow; providing support and coaching of associates
Trains production employees to perform work assignments safely and efficiently
Develop, coordinate, lead and execute daily production plans
Responsible for the safe work performance of all personnel in area of responsibility
Act as a single point of contact to manage competing priorities and resource demands to maximize customer satisfaction and cell performance
Assist management with weekly and monthly progress reporting
Review and issue Start Work and Hot Work Permits

Houston, TX

IT Operations Team Lead

Houston, TX

Kuhn-Carter

Houston, TX

IT Operations Team Lead

Creating and execute a workaround
Raise resource demand in case of inadequate staffing against the FTE solution provided
Performing proactive activities to minimize the likelihood of disruptions and outages
Order management
Performing Incident determination
Providing status updates during Incident resolution
Generating Incident Management reports and metrics

present

Chicago, IL

Technical Operations Team Lead

Chicago, IL

Abshire and Sons

present

Chicago, IL

Technical Operations Team Lead

present

Maintain an inventory system, perform requisitions, create and complete work orders on the Computerized Maintenance Management System (CMMS)
Provide regular updates to Senior Management including metrics to demonstrate performance of systems
Develop and manage PTL systems logistical support plans and processes that provide for maintenance logs, shipment tracking, and inventories of equipment
Manage the pipeline of work and agree priorities with key stakeholders
Lead a small team of professionals providing Transmissions, Windows server, desktop and voice development and support
Management of ticketing system and allocation of work
Manage recruitment within the unit

Education Education

Bachelor’s Degree in Business

Indiana University

Bachelor’s Degree in Business

Skills Skills

Excellent written/verbal communication skills with strong PC and analytical ability
Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards
Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time
Strong ability to work without direct supervision; excellent problem solving/multi-tasking skills
Coaching and Mentoring: call center team leaders are also expected to be great tutors and excellent mentors to their team members
Ability to learn and maintain a working knowledge of Academy’s products
Good time management with strong organizational skills
Considerable knowledge of bookkeeping practices and principles
Capable of learning details about mobile phones and consumer electronics
Basic understanding of the key factors in aircraft survivability and threat risk mitigation

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15 Operations Team Lead resume templates

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Operations Team Lead Resume Examples & Samples

Ability to react to deadline driven environment to eliminate customer impact and meet departmental productivity and quality ratios
Excellent problem solving skills; detail oriented and good organizational skills are preferred
Able to manage workflow diversity on a day to day basis

Banking Operations Team Lead Resume Examples & Samples

Understand market settlement standards and practices
Built relationships with onshore managers, CSR's and Clients that are supported locally
Maintain service levels (client feedback)
Maintain existing control standards
LI-CSJOB*
Fluent English – both speaking and writing
Banking/Finance educational background
In-depth understanding of Equity/Fixed income settlements and knowledge of Equity Swaps business flows
Good PC skills (Word, Excel etc)
Min. 2-year banking/ finance operations experience
Ability to work with their own initiative
Ability to adhere to strict deadlines and prioritize workload accordingly
Client Service / communication skills
Previous experience within a client service role would be beneficial

O&t-aml Operations Team Lead Resume Examples & Samples

As senior resource who has responsibility for the Country Hub Team and reports to the Regional Hub QA Lead to ensure accuracy and synchronization of the QA team
Responsible for maintaining oversight and guidance to the day-to-day operations of the Regional QA teams
The QA analysts work closely and report to this position
Escalation point for review of complex cases to validate that transaction monitoring alerts have been processed in line with quality standards
Facilitating discussion between QA and Ops management to highlight strengths, address potential areas for improvement and to provide after-review best practices feedback to the Hub
Maintain close rapport with AML Operations teams. Monitor the status and perform follow-up actions to ensure that valid errors identified are fixed appropriately
Responsible for performance management, coaching and supporting hiring and training
Providing quality assurance expertise to internal workgroups teams, and committees focused on enhancing procedures and creating efficiencies
Ensure adherence to global standard policies and procedures. Operate within agreed operating SLAs and confidentiality standards
Apply the knowledge sharing of money laundering processes
To manage Risk and Control areas for QA and AML Ops teams and to work on all MCA (Manager Control Assessment) and ARA (Annual Risk Assessment) monthly/ yearly review
Ensure 100% participation rate in Global QA Calibration for CPB (Citi Private Banking) Business
Possess business knowledge of Consumer banking and Private banking product and business
Demonstrated the ability to work independently and works with minimum supervision
Strong interpersonal skills with ability to effectively interact with different levels of management
Ability to multi-task and execute tasks with a sense of urgency and with the ultimate goal of delivering tasks on time
Ability to interface and partner with Audit/Compliance/AML/Risk & Control / Technology / Operations and Business across countries
Holds a recognized University Degree in Banking / Finance / Business
6-8 years of experience in AML related fields eg KYC process, transaction monitoring, reporting, etc /banking operations/ internal or external audit/ compliance/ quality assurance reviewer role/ investigation of forensic is essential (Experience of Citibank desirable)
Holds an experience on matrix structure of reporting

Risk Operations Team Lead Resume Examples & Samples

Provide periodic production reports to direct supervisor
Highlight any discrepancies to CBSU Checkers and compliance department
Provide periodic feedback to the CBSU Maker regarding improvement areas
3 - 5 years total customer experience in customer service roles, banking related services, etc
Bachelor degree in Business administration, Economics, Engineering or related field
MIS and metrics and efficiency analysis skills
Knowledge of local regulatory KYC/AML requirements. (Advantage)
Ability to control multidisciplinary groups

Modeling Operations Team Lead Resume Examples & Samples

Calibration, oversight, and maintenance of daily hedging model runs
First-line review, reconciliation, and approval of daily hedge model results
Communication of liability hedge model results to derivatives trade desk
Assisting in testing efforts for model updates/upgrades
Coordinate tasks and organize priorities for staff
Encourage professional development activities of staff

Digital Operations Team Lead Resume Examples & Samples

Oversees and assists with daily operations of Digital Campaign Delivery Coordinators as a working Team Lead including
Responsible for final scheduling of all digital advertising campaigns in ad servers
Schedules and assures all digital campaign contracts are fulfilled as noted on Insertion Orders
Coordinates advertising campaign execution with a number of vendors and confirms fulfillment
Responsible for creative testing (according to spec requirements) and quality assurance
Responsible for billing entry for digital campaigns in a variety of systems
Provides exemplary customer service to internal and external clients
Responsible for detailed communication with CMG markets in order to execute digital campaigns
Troubleshoots advertising delivery and technical issues
Communicates with CMG properties to ensure execution accuracy, provides updates, assists with issues, etc
Assists management with staffing, special projects, market communication and key metrics
Provides/coordinates system and workflow training as necessary
Outstanding computer skills including solid knowledge of Microsoft Excel, Word and PowerPoint
Technical aptitude and basic knowledge of coding language(s) preferred
Ability to learn and operate a number of internal computer programs, systems and software
Knowledge of DFP/Doubleclick, Yahoo APT, OSI, Marketron or DTI desired
Strong and proven customer service experience
Ability to manage multiple daily tasks
Flexibility to work in a rapidly changing environment
Self-motivated and ability to work well under pressure
Strong focus on teamwork and ability to manage relationships across multiple departments
Results oriented with great attention to detail
Able to apply creative thinking and exceptional problem solving skills

Senior Field Operations Team Lead Resume Examples & Samples

Lead and participate in the Performance Management Process for direct reports and other staff members across the sites. Partner with Complex Director (CD) on Sales Leaders PMPs. Determine staffing needs in accordance to staff model; request, hire and allocate staff as needed. Conduct 1:1s with staff. Formulate and implement Complex Director staff leadership development program and host monthly meetings with team
Review advisor expense reports and approve in accordance with Region and Corporate policy. Regular review of Complex P&L with RDO/CD/BMs; assist with budgeting and problem solving, review of trends, etc. Review of P&L detail statements regularly; reporting and correcting errors in a timely manner. Identify expense reduction opportunities and implement solutions on an ongoing basis. Manage costs appropriately and establish and enforce expense guidelines as necessary
EAR onboarding (i.e., new hire paperwork, practice set up, ACAT paperwork preparation, technology set up & training, etc.) Franchise to employee channel transfers. Practice acquisitions (i.e. ACAT paperwork preparation, etc.) Novice (i.e., practice set up, technology set up, technology training, etc.) Ensure all EARs are successfully on boarded and staff resources are appropriately allocated for a positive on boarding experience for the EAR and their clients
Coordinate Complex Seminar Series Program and other marketing events: track results. Partner with Complex Director and Branch Managers to ensure advisor business plans are completed and filed with home office annually. Ensure advisor marketing events are entered correctly in Contact Manager. Ensure seminars are tracked and reported to the region and senior region weekly
Manage calendar, travel and email for Complex Director. Coordinate Complex meetings. Manage and create reports as necessary or requested; track and analyze Complex vital statistics. Partner with Complex Director to determine leadership, staff and resource needs for the Complex in order to drive business results and drive a positive client experience. Re-align Complex resources as needed to achieve business results
Conduct Pride of Place surveys for each site annually. Ensure all offices use the real estate partners to rectify all items requiring attention to maintain brand standards. Ensure Single Office Policy is implemented in each branch office. Partner with Complex Director and Branch Managers to appropriately assign seating in branch offices. Represent the complex in all major real estate activities. Review and ensure Branch Manager and branch staff are aware of the Annual Service Package
Effectively utilize the Customer Solutions Center for ongoing issues and maintenance provided by the service package. Provide accurate reporting with respect to capacity, occupancy and forecasted growth needs
Compliance support
3+ years experience
Strong analytical, judgment and problem solving skills to analyze data, develop compelling solutions and/or make a recommendation
Demonstrated ability to work under pressure with frequently changing priorities. Strong organizational skills
Demonstrated ability to prioritize work and deliver business results

Field Operations Team Lead Resume Examples & Samples

Leads and manages the operations functions at one or more office sites through the design/implementation of processes/procedures that effectively manage the Compliance, Recruiting, Licensing, Marketing and Environment/Facilities Management functions as well as systems that support employee advisors and leaders. Provides leadership, coaching and mentoring to direct reports, including annual performance reviews
Provides management of human resource functions at one or more office sites. This includes responsibility for staffing all non-sales position openings (that support leaders and employee advisors); responsible for the on-boarding, training and performance management for employees in these positions to ensure success in contributing to the office results
Maintains the financials of one or more office sites, which often includes processing invoices or bill paying, profit/loss (P/L) reporting, real estate utilization, supply management and payroll expenses
Serves as a member and contribute to the local leadership team(s) in meetings and at direction of individual sites. Acts as the business partner to the Region Vice President (RVP) and on-site leader on behalf of the Region Director of Operations (RDO)
Previous successful supervisory experience including knowledge of HR policies and labor laws
Excellent written and verbal communication skills; demonstrated ability to motivate team members to delivery results
Previous budget management experience including bill paying, reconciliation, etc.; strong mathematical and analytical skills
Ability to manage multiple priorities in a fast paced environment with little or no supervision and strong organizational/time management skills
Proficient with standard business software applications
Series 7 and Series 66 preferred

Ria Operations Team Lead Resume Examples & Samples

Oversee and process the opening and maintenance of new accounts, transfers, billing, rebates investment model/sleeve management; model/strategy changes and reallocations with Foliofn as well as priorities and workflows to ensure service standards are met
Oversee support and assist IAR’s in generating client proposals and completing
Proactively ensure the department’s procedures are clear and documented; facilitates and monitors training of new associates
Orientate new hires, oversee staff performance reviews and goals, provide staff coaching & training/development
Conduct regular team meetings; identify training issues for team improvement and growth
Assist Compliance and Legal in review and research of SEC regulatory issues
Responsible for providing stat’s employees/management, queue monitoring to ensure department standards are being met, and additional reports for management
Promote knowledge of team’s work to gain support for ongoing and future initiatives; ensures open communication across teammates
Exercise judgement in making decisions when escalating issues to management
Answer incoming calls and place outgoing calls to representatives for required information that may be missing from applications
Act as a liaison with Folio, Envestnet and Pershing supervisors and managers
Minimum 3+ years experience in the RIA and Broker Dealer Industries
Series 7 license (or must be obtained within 1 year of hire date)
Previous Lead Associate or Team Lead experience
Experience in developing employees
PC Proficiency (MS Office)
Professional business etiquette and demeanor
The ability to meet multiple deadlines in a fast paced environment
Series 7
Undersatnding of B/D back office systems and imaging systems

Loan Operations Team Lead Resume Examples & Samples

Review and approvals of various transactions, including but not limited to: loan drawdowns, commitment increase / decreases, waivers, consents, amendments, rollovers, repayments and rate fixings, trading activities and adjustment transactions
Ensuring the reconciliation of all Open cash breaks breaks or ledger debit / credit reconciliation items are completed to set timeframes and outstanding items are resolved and cleared in a timely manner
Ensure all settlement activities are in compliance with the funds transfer policy
Provide oversight to team in the investigation and resolution of queries, from both internal and external clients
Provide oversight to team with regards to market initiatives and project work that enhance the business, improve controls, and/or create efficiencies
Staff supervision including but not limited to

Treasury Operations Team Lead Resume Examples & Samples

Trade compliance check prior to trade execution according to local regulatory requirement and internal control requirement
Obtain trade details on T0 and complete T0 trade affirmation between internal system and external system or broker confirmation
Complete trade confirmation with counterparty/client after trade affirmation, and track the confo status afterwards
Complete trade capture and authorization on T0 and keep record in good order
On T1, conduct internal trade recon and investigate any break/funding mismatch if any
Complete trade settlement in system accurately and in timely manner on settlement date, pass to checker for authorization
Report funding in daily funding report. Get prior approval from FO if client remittance exceeds the big-amount threshold
Complete regulatory reporting according to requirements. Reports cover CBRC, PBOC and SAFE on regular or ad-hoc basis
Generate internal reporting as needed
Report any irregularities timely to supervisor or line manager
Bachelor degree OR above in a relative discipline or holder of relevant professional qualifications
Min 8 years related banking operation experience is required, product knowledge covering RMB FX/MM/QDII/Standby LC and Loan
Good English communication & writing skills

Data Centre Operations Team Lead Resume Examples & Samples

Provide effective leadership and mentoring to drive high staff engagement
Drive resolution of escalated issues and events as well as lead root cause analysis investigations
Maintain the DC’s office space, storage space and DC raised floor environment in excellent working order
Responsible for the professional and technical development of the team
Act as an escalation path and leader for incidents or events in the data center or the data center team

Operations Team Lead Resume Examples & Samples

Responds to various operational issues of the highest complexity for internal and/or external customers
Analyzes complex problems and delivers solutions where precedent may not exist
Generally leads one or more teams of other Coordinators
Anticipates and identifies areas for improvement and recommends solutions
Participates in appropriate performance-management related tasks
Resolves highest level escalated issues from internal and external customers
Maintains an expert level knowledge of unit policies procedures, standards and workflow
May provide internal and external customer service related to operational issues
4 – 7 years or more similar function and/or environment
Complete knowledge of the products, policies and processes related to unit assigned
Complete knowledge of banking operations

Operations Team Lead Resume Examples & Samples

Prior Leadership, Coaching and Workflow experience
Demonstrated ability to develop, build and maintain relationships with internal and external constituencies through strong influence, diplomacy and negotiating skills
Experienced in production/deadline oriented environment requiring the ability to work under pressure in a high productivity environment with heavy volumes and multipleSLA's
Candidate must have strong interpersonal, oral, and written communication with proven leadership skills
Excellent analytic, problem solving, business judgment and organization skills
Must be able to motivate team in order to maximize their potential
Accuracy,efficiency and attention to detail are a must
Must be flexible with schedule and be available to work 1 weekend day per month during peak
Must be comfortable creating Excel documents and experience with other Microsoft applications(Power point, Access Databases, etc)
Candidate must have a strong knowledge of end to end Retail Payment Services processing

Mortgage Banking Document Operations Team Lead Resume Examples & Samples

Strict adherence to established procedures including Sworn Documents
First contact with team members to ensure smooth workflow, including answering questions
Provide daily reporting and status updates
Excellent interpersonal skills; team player
Excellent verbal and writing communication skills; excellent telephone etiquette
Critical thinking and analytical skills
Ability to effectively communicate (verbal and written) with all levels of staff including third parties, investors, and legal counsel
Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
Ability to meet deliverables and function calmly in situations of high stress and tight timetables
Ability to think independently; attention to detail
Ability to effectively and professionally represent yourself, your department, and your manager; always presenting oneself as a credit to JPMorgan Chase
Knowledge of Windows XP, MS Word, Excel (intermediate level)
Ability to type 40 to 50 WPM
Minimum 3 to 5 years Mortgage Banking experience, including experience working with mortgage closing documents, post closing, default resolution, and chain of title
Underwriting, Correspondent Operations, Business Analyst, Quality Control, Title Examiner/Abstractor, Licensed notary experience a plus

Batch Operations Team Lead Resume Examples & Samples

Proactively monitor the alert console to act on batch failure notifications. Review logs, reference documentation and use working knowledge of applications to either resolve batch failures, or to become the “smart switch” that routes the incident to the correct tier II escalation contact
Ensure that all batch production events are properly ticketed within the incident management system
Work with and drive tier II groups (BizOps, PD, Job Scheduling, DBAs, SAs, etc.) to diagnose complex problems and drive resolution as quickly as possible
Identify and resolve gaps in existing batch processes that enable timely issue identification and troubleshooting (e.g., batch job documentation, alerting tools, batch priority matrix, etc.)
Execute tickets requesting ad-hoc execution of production jobs. Validate the completeness and accuracy of the request, execute and provide results/feedback to the requester. Work with requester to troubleshoot and resolve any problems encountered along the way
Gather and analyze standardized metrics reports on batch failures. Work with cross-functional groups (DBAs, SAs, Product Development) to identify and resolve root cause of chronic failures
Able to create/revise documentation thoroughly for tactical use and training
Follow all documented processes and procedures
Provide timely feedback on process/procedural improvements and to improve operational efficiencies

Development Operations Team Lead Resume Examples & Samples

Lead a DevOps team which is responsible for maintenance and support of key workflows within the BBC
Managing the applications and services which deliver vital functions for the BBC
Hands on integration, configuration and support of media and meta-data components
Understanding, in depth, the business processes supported by the systems
Ensuring processes and outputs are error free and complete
Providing relevant capacity planning, monitoring, and maintenance of designated system(s). Identifying trends or problems (as defined under ITIL)
Working with Development /Product to ensure applications are built to take account of Non Functional requirements (NFR) – operational considerations
Ensuring continuity and quality by owning the resolution of system issues. Tracking progress and escalating as appropriate until resolution reached
Monitoring and maintaining the security, consistency, and coherence of supported services
Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
Implementing and maintaining appropriate contingency procedures, resource planning and deployment skills in response to planned and unexpected events.  Managing change notification implications for designated systems
Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
Creation, maintenance and ownership of operational documentation and communication associated with these processes, providing internal coaching/training as appropriate
Providing on-call support to 24*7 team for supported services for critical failures
To present operational requirements both for new projects and to feedback issues to development teams about current system
Provide technical advice and a trouble-shooting function
Contributing positively to the objectives of the team and the division
Knowledge, Skills & Competencies
Owning the automation and deployment of all components to cloud and on-premise solutions
Design and develop tools to support deployment activities within the team
Support a continuous delivery methodology
Integrating with monitoring systems
Centralised logging
Shell scripting (Bash)
RPM based linux distros - Centos / RHEL / Amazon linux
Ruby
Tomcat
SVN
Maven Artifactory
Securing Unix systems and
Java Applications
AWS Cloud Formation

Deposit Operations Team Lead-n Resume Examples & Samples

Provides guidance to team members including: managing the daily processes, assisting team members to complete their work, monitoring work performed for accuracy, assuring proper documentation and evidence of the approval process and providing timely reports to appropriate manager
Recommends processes and improvements
Ensures compliance with Reg CC, Reg E, and NACHA
Assists in reducing the potential for monetary losses and internal/external fraud
Manages the retention of bank records for the Team’s assigned responsibilities
Ensures the timely and accurate delivery of support services to internal customers
Contributes to accomplishment of team goals and objectives
Assists with managing the audit and examination process of the department
Provides backup coverage for team members, as needed
Maintains strong knowledge of the Team’s applicable banking processes and procedures
20150804

Data Center Operations Team Lead-nd Shift Resume Examples & Samples

Coordinates the resolution of customer impacting events and leads root cause analysis investigations
Ability to refine and communicate operational standards, explain data center critical infrastructure, and explain server operating systems
2 years of experience managing resources and
Must be able to lift 50 pounds over head with or without reasonable accommodation

Operations Team Lead With Languages Resume Examples & Samples

Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness
Providing training to the business areas that support the processes
Ensure adherence to Anti-Corruption requirements when interacting with stakeholders
Comply with any corrective actions
Cooperate with investigations, monitoring and audits
Run interfaces with LSP and ensure orders have been integrated in SAP
Liaise with internal contacts including Finance, Sales and Marketing, Manufacturing and Distribution
Liaise with external partners including logistic service providers
Propose and implement standardization for SCM processes
Manage all replenishment activities including Purchase order requests and communication with all stakeholders
Pro-actively take control of issues and provide solutions to customer/management
Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time
Proven team player
Fluency in English and Italian, Polish or French

Operations Team Lead Resume Examples & Samples

Continuously looks for ways to improve our service level for our customers /stakeholders
Ensure all operational controls are completed to level required and within agreed timeframe
Integrate compliance into daily activities
Control inventory interfaces with Local Service provider
Manage, track and resolve Tier 2 disputes and route to local affiliates when required
Support operational metrics and SLA reporting
Mentor and provide coaching support to associate team members
Procurement & Supply Chain management specialisation preferable
Fluency in English and French
SAP experience an advantage
Supply Chain Management functionality is highly preferable
Compliance and controls particularly SOX experience a distinct advantage

DC Operations Team Lead-nd & rd Shift Resume Examples & Samples

Prepares and delivers performance feedback to assigned staff in a timely, consistent manner
Prepares, prioritizes and manages employee schedules
Self-driven with the ability to successfully motivate and lead teams, promoting inclusiveness in small groups
Associate’s or Bachelor’s degree in a related field preferred

Operations Team Lead With Languages Resume Examples & Samples

Minimum of 3 years experience in Customer Facing roles
University Degree on Accounting/Business, Travel/Tourism or equivalent
Hospitality and/or Travel & Meetings experience an advantage
Legal and/or Contracting support experience an advantage
Compliance and controls experience an advantage
Experience in demonstrating leadership skills in team and project situations
Proven track record of Issue Resolution skills
3 years + experience in a Multi-National company an advantage
Fluency in English and a second European Language

Operations Team Lead Resume Examples & Samples

Manage, monitor and review the quality completion of domestic and international corporate actions announcements from the point of announcement through transaction booking
Oversee the research to validate information and lead communication with necessary internal parties regarding the terms of the corporate action
Coordinate and ensure timely execution of reference data management including dividend payments, interest payments, and other transactional data
Responsible for the accurate setup and review of security master data, ratings data, benchmark data, and other similar data points
Ensure quality completion and review of daily and long term responsibilities including daily ownership of work queues
Collaborate with other organizational leaders to design and build best-in-class business practices across geographies and functions
Lead and participate in the analysis of key work drivers and identify opportunities to reduce manual exception rate through various methods, including automation and other technologies
Ensures ad-hoc tasks are completed as requested with functional review
Institute, evaluate and communicate daily workflow through quantitative metrics and management reporting
Continuously analyze key work drivers and identify opportunities to reduce manual exception rate through various methods, including automation and other technologies
Perform with little guidance and direction
Regularly communicate to Manager the status of ongoing projects and tasks
Develop and coach colleagues and conduct colleague evaluations
Create and implement new team processes and procedures based on business requirements

Operations Team Lead Resume Examples & Samples

Performs metrics reporting and provide project support
Assists with on-boarding, training and mentoring of newly hired associates
Contributes to the implementation of process improvements
Provides assistance with elevated items including research and follow up
Effective communication of daily responsibilities and goals to the team
Series 7 and 66 (or 63/65) are required. If 66 not currently held must be obtained within 90 days
Strong computer skills with an ability to multitask in a fast paced environment
Excellent interpersonal, leadership and oral/written communication skills Capable of multi tasking and working effectively under stress and high volume Superior client service proficiency including excellent verbal, written and listening skills Knowledge of Merrill Lynch products and services Able to remain current with and comply with regulatory requirements Demonstrate integrity and ability to work as part of a team Foster collaborative relationships within and across business units and sectors Understand and demonstrate cultural awareness Exceptional organizational and time management skills Strong analytical and problem resolution skills Anticipate and understand client needs Apply sound judgment in making decisions
Knowledge of Microsoft Office Suite

Operations Team Lead French Resume Examples & Samples

Supports organizational changes
Run inventory reports and propose actions
Resolve and or escalate issues raised including those raised by team members
Min 2 years of Supply chain /Customer service
Degree/Diploma qualifications in business discipline essential
Excellent communications skills with an exceptional telephone manner
Demonstrate strong interpersonal, written and oral communication skills
Capable of problem solving
Fluency in French

Operations Team Lead Resume Examples & Samples

Manage, monitor and review all cash payment queues and route payments to proper authorizers as needed
Oversee the research and resolve any cash related inquires and resolve fail transactions with custodians and counterparties
Maintain current procedural documentation

Incentive Operations Team Lead-audi Resume Examples & Samples

Study and analyze key business operations in terms of processes/functions, information, technology and organization to drive innovation within business processes and supporting technologies
Maintain process knowledge over the respective processes and its dependencies to the whole process chain
Manage Services Planning Processes
Collaborate with business owners to develop strategic plans and encourage innovation in Process/IT improvement
Act as the trusted “technical” advisor and “go to person” for the process owners for business process improvement, innovation and supporting technologies
Develop innovative Process/IT projects to support business strategy
Support the OMD & Incentives Competency Center Senior Manager through continuous improvement of the planning process
Minimum 5-7 years of IT Automotive Industry or related experience
Bachelor’s Degree or equivalent work experience
Minimum 3 years of Managerial experience
Proficient sales operations knowledge that includes working closely with IT in the development and implementation of projects
Knowledge of Incentives systems and enterprise data environment
Knowledge of business systems in a large scale environment across multiple systems
Knowledge of dealership and corporate sales operations processes
Extensive sales operations knowledge that includes working closely with IT in the development and implementation of large scale projects
Experience with incentives systems and enterprise data environment to be able to effectively guide the development staff to create programs based on the brand business requirements
Experience with business systems analysis in a large scale environment across multiple systems
Knowledge of the dealership and corporate sales operations processes; experience in the strategic use of technology in managing and growing a business
Account Management- Perform strategic thinking and demonstrate competency in developing efficient and effective solutions to complex business problems
Account Management - Strong technical knowledge and ability to express complex technical concepts in terms that are understandable to the business
Fiscal Accountability - Accountable for all systems and processes required to make payments to dealership and their personnel for all incentives programs for Audi US and Audi/VW Canada (totaling over 300 programs a year) and the ability to track and audit those payments
Fiscal Accountability - Able to provide detailed knowledge and use both systems and processes to audit incentives programs and recover any funds that are inappropriately paid
Decision Authority - Ability to make decisions regarding incentives programs and payments on behalf of the business areas
Creativity - Ability to conceptualize, design and sponsor projects that will assist in meeting business objectives such as dealer satisfaction, cost effectiveness, and sales targets
Team Management - Ability to work with staffing vendor personnel while maintaining a cost-effective, competitive environment for the necessary skills needed to staff the Incentives development team
Team Management - Ability to manage a team of individuals (8-10); define key yearly goals; foster a growth environment
Required Technical Skills

Operations Team Lead-first Mortgage Operations Resume Examples & Samples

Minimum 2 years of experience in loan production environment or equivalent work experience
Strong computer navigation/literacy skills
Working knowledge of Microsoft software (Excel, Power Point, Word)
Working knowledge of SharePoint
Extensive knowledge of end-to-end workflow process
Demonstrated ability to build and sustain relationships, manage multiple priorities, engage employees and lead change
Ability to Interpret and analyze reports to identify trends
Demonstrates subject matter expertise
Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards
Demonstrated pipeline management skills
Drives team goals and results
Manages risk effectively
Takes ownership, self motivated and highly organized
Flexibility to work extended hours during heavy workload periods
Loan processing/underwriting experience
Strong knowledge of end to end mortgage process
Current SASE authority
Experience in role specific function
Undergraduate College degree
At least 2 years of mortgage processing experience OR 2 years experience with homeowner’s insurance OR 2 years’ experience with mortgage modifications
Detail oriented with high level of accuracy
Excellent team work and customer service skills Desired Skills
Pipeline management experience

Lync L Operations Team Lead Resume Examples & Samples

Determines, initiates and drives the prescribed methodology to identify basic and advanced problems with Lync video conferencing operational services as may be identified as an incident or problem by Information Technology (IT) Services and the IT Service Desk. Utilizes industry best practices for incident and problem review and management such as the Informational Technology Infrastructure Library (ITIL)
Manages complex restorative and maintenance actions which uses advanced (Level 3) troubleshooting and technical skills to repair, reinstall or provide a new install as necessary to restore current services as part of a 24/7 servicing remit
Drives analysis activities with connectivity and other performance and/or conflicting issues that require escalation to Level 4 and other technical support or requires collaborative activities with the services vendor and works or drives activities in partnership with those individuals to solution technical issues with video conferencing. Communicates and drives alignment with other teams internal and external to IT Services regarding the end to end Video Conferencing service
Drives the identification, analysis, compilation and escalation of noted patterns in incidents to isolate a specific cause or identify trends as a prevention of future re-occurrences. Drives identified service improvement plans as well as the team’s alignment to the directives of business aligned Operating Level Agreement (OLA) for all remediation services
Identifies and drives metrics management to locate trends in remediation services, monitor Key Performance Indicators (KPI) for quality assurance of actions and capacity management indications to optimize the team’s daily remediation activities
Manages aspects of vendor management duties aligned to the remit of the role such as supporting new services integration, identifying Service Level Agreements (SLA) variances with a vendor’s actual performance, interpretation of vendor reporting to prepare Infrastructure and Operations (I &O) service aligned review meetings with same
Maintains an in depth and continuous understanding of video conferencing products for Lync and the forward strategy for improvements and strategic enhancements to maintain a position of thought leadership and value to Collaboration Services management
Understands the impact video conferencing services such as Lync has for on IT goals and objectives for internal users
Drives the team in the implementation of best practices and leverages the work of other departments to promote continuous improvement and cross unit consistencies between departments
Drives appropriate Incident escalation as well as resolution guidance by the aligned team
Manages direct reports and other members of staff to the highest level of performance, selects and recommends hires, aligns responsibilities and objectives to abilities and annual performance objectives and coach performance in what can be a virtual management setting to achieve success
Maintains advanced interpersonal skills to engage, as a thought leader, senior executives of the firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to connect colleagues with technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions
Maintains a comprehensive knowledge of the assigned businesses’ end - to- end processes and operating environment to support proper recognition of issues utilizing such frameworks as Information Technology Infrastructure Library (ITIL) and to recognize and position improvement opportunities as a way to properly support the mandate of technical support
Manifests the highest communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across all levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills
Manifests advanced analytical and problem solving ability to escalate and negotiate complex and conflicting issues in IT technical investigations, handle multiple and shifting priorities across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible
Advanced knowledge of the Service Now system to record incidents and remediation as well as guide member of the team in features and functions

Operations Team Lead Resume Examples & Samples

Minimum 2 years of experience in loan production environment or equivalent work experience
Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards
Demonstrated pipeline management skills
Manages risk effectively
Takes ownership, self motivated and highly organized
Strong knowledge of end to end mortgage process
Current SASE authority
Experience in role specific function

Operations Team Lead Resume Examples & Samples

Direct the activities of a manufacturing team (up to 30 hourly employees) within your assigned area
Develop, coordinate, lead and execute daily production plans
Act as a single point of contact to manage competing priorities and resource demands to maximize customer satisfaction and cell performance
Interface with internal and external organizations to prepare for, and successfully launch, modification programs or new program introductions within your assigned area

Gondola Operations Team Lead Resume Examples & Samples

Assists with hiring/staffing, employee discipline, employee goal setting and recognition
Fulfills day-to-day work responsibilities for the organization as needed and is thoroughly familiar with all aspects of lift operations and code requirements
Oversees and implements safety and service programs

Client Operations Team Lead Resume Examples & Samples

Responsibility for the day-to-day operational aspects of clients assigned to team
Assign clients to team members
Develop and maintain investment operations functional expertise to support team, clients, and department
Oversight, development and management of the associates assigned to the team
Manage projects, workloads, and balance priorities to ensure quality and timely deliverables
Member of the Client Operations leadership group
Ensure adherence to firm policies and procedures
Assess and recommend enhancements to department processes and operations
Four plus years of financial or investment operations experience
Proven experience managing teams and projects
Ability to work under tight deadlines and manage multiple priorities
Attention to detail and ability to practically apply written policy and procedures
Proficient in Word, Excel, Outlook, and PowerPoint

Technical Operations Team Lead Resume Examples & Samples

Bachelor's Degree in either Computer Science, Mathematics or IT
Microsoft certified
Considerable experience in administration or support using Windows 2012/2008, Active Directory, WSUS, MS Exchange, Nagios
Cloud experience in either Azure or Amazon would be necessary
Experience providing technical support on production network issues and working through these issues from start to finish
Scripting Experience in either Powershell, Linux or Bash

Local Map Operations Team Lead Resume Examples & Samples

Supports the Sourcing Division by ensuring technical source evaluation/feasibility studies are completed as and where required
Provides direction to staff including work assignments and prioritization, ensuring timely and accurate completion of work to achieve corporate and unit/territory objectives
Ensure day-to-day administration of various requests from subordinate employees: review and approve weekly time reports for project staff, review and approve Travel Authorizations Forms, review and approve requests for Paid Time Off
Plan, schedule, request for drives via Central Driving team (if and when such resource pool exists) and perform field data collection as required
Request work orders with GISDE, Global Production Operations (GPO), Central Drive Planning, Probe Planning, Contractor Management (Drivers), et, liaising with Local Map Operations Manager
Execute on local execution of traditional core activities including transition to Map2020 to guarantee high priority updates in our product
Bachelor's degree required. Degree in GIS/Geography, Business, Science, Technology or related field preferred
5+ years of relevant work experience with minimum of 1-2 years of project management experience
Local geographic knowledge/affinity/contextual understanding/cultural awareness
Legal/commercial understanding in relation to legal entities, permits, contractors, detailed operational costs/budget management
Vendor and External Temporary Labor (ETL) Management
Ability to travel within and outside project coverage area

Ohio Operations Team Lead Resume Examples & Samples

Manage daily staffing and workflow, and ensure adherence to department quantity and quality standards
Proactively identify service delivery failures and escalate issue/impact to appropriate business owners; manages our customer experience and all deliverable associated—QA calibration, required listening and passing on customer process improvement recommendations; ensures direct reports are exceeding customer expectations
Meet regularly with individual team members; coach them to meet and exceed their metrics and service and efficiency goals
Utilize reporting, analytical skills and direct observation to keep directs’ abreast of their performance towards those goals
Develops leadership skills and leads the career progression process in the site for directs and RMS
Creates the organizational health strategy and engagement plan for the site
Manages the Operations in Control process for the site—ensure clean desk and other compliance process
Provide performance analysis to implement action plan strategies to improve overall performance
Be a resource for policy, procedure, and human resources questions/issues
Represent BarclayCard US in the external community through project leadership in areas that support the site goal; encourage and set expectations about direct reports’ project leadership in the area of community
Decisions are generally strategic in nature
Problems encountered are difficult in nature and complexity
Day to day decisions generally made without supervision or review
Responsible for broad scope of decision-making
Authority for decision making with system changes and projects across the division and in conjunction with other business units
Will communicate high level results of decisions to management
Makes hiring and staff decisions

Securities Operations Team Lead Resume Examples & Samples

Individual will need to possess strong written and verbal skills for communicating with both internal and external parties
Strong analytical skills to be able to comprehend complex securities transactions
Ability to work independently as well as take direction and collaborate within a larger team
Demonstrate the ability to handle multiple projects at the same time and prioritize tasks based on business needs
Strong background in Global Mutual Fund processing and settlement, i.e. Vestima
Knowledge of Citidirect for Securities/Cash/FX Pulse platforms
Operation knowledge of various Citidirect applications supporting Global Custody and FX transacting
Candidate needs to possess very strong skills in Microsoft Excel/Access and have the ability to organize and maintain large datasets

IT Operations Team Lead Resume Examples & Samples

Supervise a team of IT Administrators and Developers
Develop, train and coach resources
Have a mindset of continuous improvement to drive it on the different areas under his/her leadership
Guarantee SLA/Metric compliance on all areas
Adhere to global functional standards and compliance on all work streams
Minimum 5 years of professional experience in IT on leadership positions
Very good managerial/operational and people development skills
SAP Basis or Software Development experience
IT Technical background on Applications/Infrastructure and support
ITIL or/and Project Management and Change/Incident Management knowledge
University degree (B.Sc. or M.Sc.)
Experience in working in an international environment
Ability to deal with ambiguity and recognize sense of urgency
Fast learning and well developed analytical thinking skills
Very good communication skills and teamwork
Excellent problem solving and escalation management skills

Technical Operations Team Lead Resume Examples & Samples

Lead a small team of professionals providing Transmissions, Windows server, desktop and voice development and support
Manage the pipeline of work and agree priorities with key stakeholders
Ensure all deliveries and systems under area of responsibility meet First Data security and policy guidelines and standards, PCI/DSS and SSAE16 requirements
Ensure service is maintained and all SLAs are met
Provide regular updates to Senior Management including metrics to demonstrate performance of systems
Conduct analysis and solution proposal for all technical aspects of projects
Work under minimal supervision
Work with the broader First Data teams globally to agree and deliver for our clients
Manage budget of the unit
Manage recruitment within the unit
Work closely with teams including Networks, Professional Services, IT Development and Quality Assurance to ensure timely and quality delivery of technical solutions
Serve as escalation point for the unit
Windows 2008/2012 AD and Terminal Server Admin, patching and upgrades
Arrange and provide front line service desk support on a rotational basis during business hours
Learn and provide support on key applications running on Windows OS
Management of ticketing system and allocation of work
Experience in Administration and/or support using the following: - Active Directory - Windows 2012/2008 server - W7 client - Landesk - Solarwinds, Nagios, Nmon - Wsus - McaFee AV & DLP - Visual source safe - Microsoft office application suite - MS Exchange, Blackberry/Good
Avaya Office IP PABX or similar VOIP system. –
Sage 200 software
Unix/Linux ssh command line experience
HW experience on HP/Dell/IBM desktop/laptop/server solutions
ESXI and VMware exposure
Cloud experience (softlayer/Amazon/Azure)
Experience with file transmission protocols, Sterling Commerce GIS/SFG running within a window/Unix environment, Connect Direct, SFTP, HTTPS Adapters is a distinct advantage
Ability to provide technical support on production network issues working them through to resolution
Ability to provide technical expertise as required to support the project requirements gathering process
Adherence to change control procedures and security guidelines
Strong Documentation skills against all windows based projects
Signifcant of related IT experience
Bachelor’s Degree or equivalent work experience and appropriate certificates
Has strong knowledge in functions they support
Strong understanding of business issues
IT, mathematics or Computer Science degree or certificate
ITIL qualifications desirable
Microsoft Certified
Military Servicemen with a background in Signals or IT based systems will be considered

Operations Team Lead Resume Examples & Samples

College degree and/or prior management experience
Remain current in knowledge and understanding of industry trends and environment
Ability to resolve and trouble-shoot day-to-day issues escalated by agents, field sales leaders and other AORs
Strong working knowledge of policy contracts, coverage, and insurance regulation requirements
Ability to manage employees, conduct performance reviews, coach and develop associates
Demonstrates capability to provide meaningful and constructive positive and corrective feedback
Intermediate analytical, business writing, and presentation skills to perform the Contact Center activities
Ability to lead by personal example by demonstrating good work habits, open communication and effective relationships
Ability to anticipate and make recommendations regarding resources needs
Ability to concisely express ideas and give direction in a comprehensive manner

Operations Team Lead Resume Examples & Samples

Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded
Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material; Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions
High School diploma or equivalent experience
Strong attention to detail with good organizational skills; good verbal and written communication skills
Ability to stand for extended periods of time
LI-HN1

Technical Operations Team Lead Resume Examples & Samples

Manage the logistical support for all levels of PTL program to include planning and projects current and future PTL system/hardware requirements in order to ensure consistent operation and availability
Supervise the procurement, packing and shipment of PTL systems and fly –away kits
Develop and manage PTL systems logistical support plans and processes that provide for maintenance logs, shipment tracking, and inventories of equipment
Identifies replenishment requirements and work with the team to recommend upgrades and/or enhancements to maximize effectiveness and functionality of PTL hardware
Responsible for the development and updates to necessary documentation such procedure, policy, guidelines, and manuals
Responsible the COMSEC for the PTL tracking program
May be required to travel TDY to conduct training, inventory, repair hardware both standalone satellite tracking and networked systems at US Embassies in critical threat locations around the world
Maintain an inventory system, perform requisitions, create and complete work orders on the Computerized Maintenance Management System (CMMS)
Bachelor’s Degree plus ten years of experience preferred; High School Diploma plus fifteen years of experience can substitute for a Bachelor’s Degree
Must have technical expertise in inventory and logistics, tactical tracking operations
Experience as a COMSEC custodian is desirable
Experience with Computerized Maintenance Management Systems. Preference would be the IBM Maximo system
Minimum 5 years professional work experience in a military or government environment is highly desirable
Ability to communicate and coordinate actions effectively with individuals at all organizational and management levels, including other agencies outside of the Department
Must be able to multi-task efficiently, work in a fast paced environment, and have a strong attention for detail
Possess excellent interpersonal skills, with the ability to build/maintain professional working relationships; be proactive with the ability to work in a fast-paced environment, while handling multiple tasks simultaneously
Experience with Microsoft Windows operating systems, Microsoft Office, SharePoint, etc
08-10 years w/High School Diploma
02-04 years w/Bachelors Degree

Title Operations Team Lead Resume Examples & Samples

Provide leadership for the department, training and guiding Title Operations staff on daily work
Coordinate coverage with the managers on open desks
Assist with training on title operational issues with staff
Work on special projects, title searches and examinations, data entry and open orders
Participate in offshore quality and productivity calls
Determine and document work procedures and expedite workflow
Adjust errors and resolve complaints
In the absence of a Supervisor, perform supervisory duties for the department
Must have high school diploma or equivalent
2- 4 years title examining, searching or offshore production related experience
Title insurance knowledge a plus
Timeshare experience a plus
Strong MS Office, advanced Excel experience is desired
Excellent typing skills, 50 WPM minimum
Knowledge of industry software, preferably FAST, Data Trace, and/or ATIDS

Operations Team Lead Resume Examples & Samples

BA/BS in a biological science, health science, technology or pharmacy or equivalent work experience perferred
Ability to effectively provide work direction to people
Medical Imaging experience preferred

Operations Team Lead Resume Examples & Samples

Supervise a team of twelve to ensure the highest caliber implementations
Handle and resolve escalated issues from external clients and internal business partners
Develop and maintain relationships with key external business clients
Work with management and compliance to ensure processes are updated and effective
Assist management with weekly and monthly progress reporting
Work special projects as assigned
Minimum two years experience in staff management preferred
Ability to communicate customer needs while prioritizing with organizational goals and initiatives
Experience in account relationship management or similar customer service focus
Excellent project management and organizational skills
Demonstrated ability to lead, work independently and take initiative
Outstanding follow-through and attention to details required
Effectively interface within a corporate environment
Prior experience with domestic ACH and/or payment transactions is a plus

Operations Team Lead Resume Examples & Samples

Assists in prioritizing workflow; providing support and coaching of associates
Participate and occasionally lead daily huddles to ensure communication
Administer daily work functions to ensure the achievement of daily business goals
Ensure compliance with all Health and Safety practices
Assists the Supervisor/ Manager to coordinate appropriate manpower during a shift to meet order volume and capacity requirements
12 months in a Coordinator role

Operations Team Lead Resume Examples & Samples

Responsible for assigned production areas to ensure daily goals are achieved at the lowest cost
Maintains the integrity of all Quality and inventory goals/metrics that provide world class services to our customers
May be required to be proficient in Warehouse Management Systems and prepares daily reports of all activities, labor used, and volumes handled
Communicates with Operations Supervisor and Manager to define daily work schedules that minimize overtime and reduce labor costs
Provides daily cross-training of new associates (regular and temporary) to establish pool of talent to work in any distribution center area
Ensures labor is reallocated from one department to another as required to meet each day’s business needs, minimize overtime and reduce labor costs
Maintains a professional, helpful attitude in dealings with co-workers, supervisors and their departmental personnel at all times
Demonstrates Ingram Micro’s values: Accomplishment, Integrity, Quality, Learning, Respect, and Community involvement

Gbds-operations Team Lead Resume Examples & Samples

Provides support in ensuring department meets production and quality goals on a daily basis
Develop excellent working relations with clients, demonstrating strong communication skills
Identifies, documents and shares departmental metrics for Productivity, Safety, Quality, Waste and any other metrics required by the company
Provides real time support to specialists and conducts coaching to help improve performance
Conducts training on Safety, GMPs, Quality systems rules and procedures
Makes sound operational decisions
Analyzes root causes and solves problems effectively and in a timely manner
Manages effectively through change and transition
Identifies with and supports company leadership and supports company decisions
Provides needed resources and support (technical, training, motivational)
Builds collaborative relationships within the organization
Identifies and resolves potential safety problems; responds to safety audits
Write SOPs as needed; submits revision requests and creates temporary work instructions
Ensures all documentation/time sheets are legible and accurate
Maintains a clean work environment
Leads effective dept meetings
High school diploma or general education degree (G.E.D.); college degree preferred
Printing experience preferred
Must have the ability to do the jobs and quickly gain a working knowledge of those jobs
Must demonstrate strong technical knowledge and ability to lead and motivate others
Must have knowledge of or be able to learn safety rules and procedures, operating, maintenance, and technical policies and procedures
Must be able to relate effectively with others at all levels of the organization
Must be process-oriented

Mortgage Banking Document Operations Team Lead-mers Resume Examples & Samples

Knowledge of MERS preferred
Skills: Project management, delegating, process management and follow-up, problem solving
Strong PC skills (proficient knowledge of Windows XP, MS Word, Excel, Visio, and PowerPoint required; Access, Project, Publisher, Acrobat Pro, Access)
Strong analytical skills, ability to achieve challenging goals

Operations Team Lead Resume Examples & Samples

5+ years of experience in a supervisory level, including task delegation, overseeing final deliverables, and managing staff
5+ years of experience as an analyst supporting the DoD or intelligence community
5+ years of experience with using Microsoft Office suite
5+ years of experience with conducting research and analysis
5+ years of experience with providing briefings, training presentations, or communication to groups of individuals
Experience with serving as a primary author of analytical reports
TS/SCI clearance required
Experience with Air Force programs, weapon systems, and technologies, DoD processes, Army, Navy, and Joint Command programs, and weapon system development programs
Knowledge of Cyber-attack vectors and Cyber threat actors as recognized by the DoD
DoD 8570 IAT Level II Certification, including Security+ or equivalent

PTL Technical Operations Team Lead Resume Examples & Samples

Must have technical expertise in the technologies required for assigned team (e.g., software development, computer systems architecture, COMSEC, inventory and logistics, tactical tracking operations, RF network engineering, Integrated Broadcast System applications, Mission Management Center operations, and/or integrated protective security operations
Ability to communicate and coordinate actions effectively with individuals at all organizational and management levels, including other agencies outside of the department
Position requires self-motivation and the ability to work effectively under minimal supervision
Must demonstrate the ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner
Must demonstrate a good attitude and ability to work as a member of a cohesive team
Must be able to multi-task efficiently, work in a fast paced environment on multiple projects, and have strong attention to detail
Must possess excellent writing and verbal skills
Must be proficient with Microsoft Windows operating systems and office automation software (e.g., Microsoft Office, SharePoint)

Operations Team Lead Resume Examples & Samples

One year of demonstrated leadership experience
Four years of related experience
Extensive knowledge of the company’s products and services
Strong knowledge of computerized data entry system or other relevant applications
Advanced problem solving skills

Operations Team Lead Resume Examples & Samples

Performing Lead Standard Work to schedule; which includes but is not limited to production pulsing, standard work verification for Techs, QA, and problem solving. Standard Work defined by Supervisor/Manager
Works in a production setting to help production needs and stay familiar with current work instructions; primary focus will be the area the lead helps direct but will cross-train across all RECS functions
1-2 years relevant experience
Pharmacy Technician license / certification / registration as required by state laws
Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required
Strong Verbal and written communication skills desired
Strong attention to detail, accuracy, and quality
Comfortable in holding people accountable to hit production rates and the ability to determine to appropriate reasons when rates are not met
Ability to work collaboratively in a dynamic environment to learn quickly, solve problems, and make decisions with minimal supervision
Ability to work in a fast-paced, production environment
Willingness to work a flexible schedule to accommodate peak volume times and adjust to changing needs from the enterprise
A willingness and ability to learn internal systems/processes/programs as needed

Operations Team Lead Resume Examples & Samples

Leadership: call center team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
Motivation: people work harder when they receive the right amount of motivation so call center team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates
Coaching and Mentoring: call center team leaders are also expected to be great tutors and excellent mentors to their team members
Hardworking: to be able to encourage their team members to work harder, they must be hard workers themselves
Goal Setting and Achievement: the team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
Multitasking: leaders managing call centers must be able to handle multiple tasks at the same time without errors and mistakes

Capital Markets Operations Team Lead Resume Examples & Samples

We are looking for highly a hands-on Team Leader to assist the Service Delivery Manager in the setup and management of IPD’s Real Estate Service Delivery team in Mumbai. The team will manage the end-to-end data functions, product generation and associated client interactions for the IPD suite of products
This person will assist the Manager in recruiting, organizing and training the rest of the Service Delivery team
Prior exposure to Indices and/ or Investment analytics products is desirable
Capable of training and mentoring relatively inexperienced analysts
Confident and self-assured
Must be attentive to detail, proactive and flexible
Ability to effectively work with diverse cultures in a global team; sensitivity and appreciation for diverse cultural norms/styles

Operations Team Lead Resume Examples & Samples

Management of a team of analysts, enforcing Accenture core values within the team and project, managing project operations, and making sure that SLAs are met on a daily basis
The Team Lead will be in charge of conducting daily huddles, week wrap up meetings and monthly one-on-ones with the analysts and the management team
Measurement and management of the team’s success and will act as a Subject Matter Expert in all matters processed by the team
Monitor risk within operations to be able to escalate to management in a timely manner
Maintaining the production schedule, keeping track of holidays, sick leaves and leaves
1 year of management experience in an Operations environment
1 year of experience with operations metrics and reporting
1 year of experience with escalation management and managing projects to established SLA’s
Bachelor's Degree Preferred
Experience in writing and/or content review and editing is highly desired
Experience in a customer-facing operations environment
Preferred experience managing project operations to daily goals and deliverables
Active user of social media services
Demonstrate experience in technical work environments with highly tech savvy teams
Ability to work in fast-paced dynamic environment
Schedule flexibility

Msla-exam Operations Team Lead Resume Examples & Samples

Ensure all daily tasks are being completed by the Case Coordinators
Manage telephony activity (i.e. inbound / outbound, escalation calls, established metrics being achieved)
1+ year experience in a leadership role
Experience in a medical environment

Operations Team Lead Resume Examples & Samples

Ability to identify and compensate for labor needs based on staff and workload volume
Communicate effectively with his/her supervisor and customer service/sales team members along with other departments as needed
Provide day-to-day direction to workforce based on business need and employees’ skills
Implement and carry out effective cross-training
Motivate employees and create a positive work environment
Ability to drive Lean productivity, efficiency, ergonomics and other projects as assigned
Strong ability to work without direct supervision; excellent problem solving/multi-tasking skills
Review, write, maintain, and train to Standard Work-Work Instruction for manufacturing processes. Audit processes periodically
Associates degree and at least 3 years of experience in manufacturing
3-5 years of leadership experience in an industrial environment
Good time management with strong organizational skills
Ability to work in a fast paced, team environment
Strong coaching and administrative skills

KYC Operations Team Lead Resume Examples & Samples

Selection, performance management, and overall development of employees within their assigned team
Perform day to day management of a team of KYC Operations Analysts and Reviewers, including coaching and providing ongoing performance feedback
Conducts analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability
Effectively address any issues that might be escalated by either internal or external customers
7-12 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance andKYC
Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
Experience with the build out and execution of a new team or procedures
Ability to identify risks and issues and successfully navigate through to completion
Possess strong computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
Develop and lead a team that is responsive to dynamic organizational and operational change

Operations Team Lead Resume Examples & Samples

Monitor call floor with chat rooms and message boards to identify agent questions
Perform one-on-one meetings with to discuss quality and improve performance
Ensure the activities are performed in a quality-oriented environment reflecting the Alorica values
Proactively address call quality and ensure all communication affecting quality, pertinent issues and policy changes is delivered in a timely manner
Identify and provide feedback on areas needing additional training based on evaluations of performance and coach on all training objectives as determined by management
Review and present training materials for new as well as existing projects to ensure proper level of knowledge (i.e. Webinars)
Assess the effectiveness of training and determine the need for any additional, refresher or supplemental training for the group or identified individuals

Business Operations Team Lead Resume Examples & Samples

Working closely with local government agencies and vendors to pro-actively support the business needs related to Boeing personnel in Saudi Arabia as result of emerging business needs
Supporting the operation manager with the consistent delivery of service, quality, compliance and cost effective support for current and new business activities across all Boeing Business Units
Supporting and coordinating with various corporate functions such as International, Finance, Tax, Legal, Communications, Human Resources and others on matters pertaining to the compliant and efficient operation of Boeing's legal entities in an assigned location/country/region (including company registry, local tax, workplace safety, import/export, and labor laws, and Boeing policies)
Supports the operation manager with compliant Boeing infrastructure (office facilities) and safety and security (disaster planning and business continuity) within the assigned location/country/region
Supporting/ coordinating executive and non-executives visits, conferences, and other special events, and other special events, including translation services
Developing and executing project and process plans,
Implementing policies and procedures and sets goals
Acquiring resources for projects and processes,
Providing management of suppliers and leads process improvements
Developing and maintaining strong working relationships and partnerships with Business Partner and SSG business leaders to understand country, site, regional and business strategy and to ensure alignment of services with strategic imperatives
Maintaining close working relationship with the respective functions at various levels of HR, Security, Finance, Communications, Ethics, IT, and Business Operations

Operations Team Lead Resume Examples & Samples

Ensure the safety of all personnel on shift / in the Plant
Continuous upkeep and update on all safety procedures
Reviews and assures compliance to standard operational and working practices and observes workers to ensure compliance with standards
Ability to work the schedule required by a 24/7 Operations (8, 10, 0r 12 hour shifts)
Fosters quality and safety focus in others
Ability to use a computer and make adjustments to payroll hours
Provides regular performance feedback to subordinates and develops subordinates skills/knowledge to encourage growth
Prepare the Plant for the next Turn assuring readiness to be operational
Assuring crews are fully staffed and equipped to perform their functions
Making the necessary adjustments to quickly respond to break ins
Managing overtime and calling people in to work overtime as needs require
Open communication with customer in regards to production and coordinating efforts assuring smooth transition of the product
Acts as Operations Manager while on “Back” Shifts
Ability to coordinate cross functionally and externally to our partners and contractors as needed
High School Diploma, Associates Degree Preferred
Must have at least 5 years of supervisory experience, preferably in a Union environment
Must know how to operate heavy equipment and or industrial equipment
Valid driver’s license (for driving company vehicle on plant site)

Collections Operations Team Lead Resume Examples & Samples

Oversees all aspects of internal Hamilton Collections operations
Provide leadership direction on a daily basis to ensure that company goals are met by applying thorough knowledge of business processes, operations, and supplier management
Represent Collection in the site leadership forum
Grow the Collections division through performance management and recruiting top talent

Consumer Affairs Operations Team Lead Resume Examples & Samples

Monitors, supervises and has overall responsibility for the performance of a RCAS call center team (regional assigned team, approximately 8 -12 contract agents). Supervises RCAS agent performance in terms of KPI achievement, quality scores and goodwill management
Ensures individual RCAS agents achieve their daily customer commitments in term of callbacks and follow-up activities
Analyzes and distributes data exhibiting current RCAS agent performance levels and comparison to established KPI’s or corrective action plans
Takes corrective action and develops remediation activities as required
Conducts supervisor callbacks as necessary or required. Responsible for implementing Consumer Affairs Standard Operating Procedures updates and revisions within their assigned RCAS team
Provides process improvement suggestions to improve the customer experience. As required, provides direction and suggestions to the Training and Quality group to revise Standard Operating Procedures
Reviews and approves customer check request reimbursements for timeliness, coding and overall accuracy prior to approval. Audits check requests as required
Conducts monthly call /file monitoring sessions for agent quality evaluation; identifies areas requiring improvement, coordinates remediation activities as necessary
Coordinates RCAS annual and ongoing performance evaluations to ensure corporate compliance and overall improvement of agent performance
Develops and supports a climate of positive work environment that encourages RCAS agent job satisfaction
Participates in Nissan Way training classes to improve management, supervisory and developmental abilities
Job Knowledge and Skill:Excellent analytical skills; excellent interpersonal, oral and written communication skills; strong conflict resolution skills; good presentation skills. Good organization, project management, workflow management and process improvement skills. Good problem solving and decision-making skills
Experience: One or more years of directly related professional level experience is recommended
Supervisory Experience: One or more years in a work leader role coordinating the work of other employees or contractors is recommended but not required
Education: Bachelor’s degree in a related discipline
Computer Skills: Thorough computer knowledge such as word processor, spreadsheet, other PC applications, or mainframe applications to resolve complex problems in day to day situations
Travel: Infrequent day or overnight travel. May include foreign travel. 5-7%

Operations Team Lead-nd Shift Resume Examples & Samples

Trains and develops hourly associates
Acts as the department contact for all warehouse systems issues and questions
Provides direction and leadership to associates
Identifies, communicates, and ensures all quality and productivity standards are met within the department
Researches issues, problems, or concerns and recommends solutions
Uses problem solving skills and computer to find track cartons
Meets customer requests, deadlines, commitments, and quality standards in a timely manner
Plans and coordinates work activities, overseeing hourly associates to ensure efficient completion to tasks
Coordinates with other departments on workflow activities
Assists in administering policy and payroll activities
Ability to walk and stand continuously during the assigned shift
Ability to lift/carry in full range of motion up to 60lbs during the assigned shift as needed
Ability to push/pull in a warehouse environment up to 70lbs force to push during the assigned shift as needed
Ability to grip/grasp continuously during the assigned shift
Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently during the assigned shift
Ability to work designated shift including overtime as required, which could include time before or after the designated shift and/or weekends
Exposure to wide range of temperatures
PC Proficient
Must have knowledge and be able to use Excel spreadsheets
3 year's related work experience in a warehouse operation environment and/or equivalent combination of education and experience
Detailed orientated with the ability to perform multiple priorities at once while meeting strict deadlines
Must work well in team environment with ability to work well with diverse group of people
Associates or bachelor's degree preferred

Operations Team Lead Resume Examples & Samples

Coordinate operational strategy, monitor the overall mission environment, and ensure mission priorities are met while identifying and mitigating mission risk
Integrate capabilities with threat database information, environmental conditions, and operational objectives to develop a cohesive mission plan
Plan, coordinate and evaluate both long and short term aviation related operational activities
Provide the ability to plan, coordinate, integrate, and advocate customer objectives to ensure integration with ongoing and planned operations
Must have a current/active TS/SCI with Polygraph
Must have at least 5 years of team management experience and be a technical expert in mission planning or systems analysis
Familiar with a fast-paced ops tempo in collecting and targeting from platforms
Basic understanding of the key factors in aircraft survivability and threat risk mitigation
Experience with advanced aircraft navigation and navigational systems
Expert ability to work well with an operations team in high-pressure situations
Proficient in interacting with other teams members - from air planners and airspace controllers
Must have strong communication skills with ability to self-start and work under little supervision
3-5 years of air operations planning with hands on flight or navigation experience as member of an air crew

Operations Team Lead Resume Examples & Samples

Manage the processes for the product line(s) and ensure they are running efficiently and effectively
Achieve warehouse operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and proposing solutions and improvements
Monitor, assess and guide performance of team members. Escalate any personnel issues with team members to the Operations Management Team
Provide training and on-going support to team members on the assigned product line(s)
Participate in device reviews to provide input on functional requirements, testing procedures, schedules, or potential problems
Review procedure documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks
Continuously evaluate product flow and product handling systems and make recommendations to improve efficiencies; evaluate and recommend new equipment
Actively promote safe and healthy work environment by establishing, following, and enforcing safety standards and procedures and complying with all legal regulations
High school diploma or GED required, college coursework or degree a plus
1 - 2 years of experience in a warehouse environment working with multiple product lines and variable processes which require critical thinking and problem solving skills
Must be able to coach and mentor team members
Able to work independently, make decisions and exercise good judgment without immediate supervision
Sense of urgency and ability to meet service level agreement and deadlines
Positive and energetic attitude

Operations Team Lead Resume Examples & Samples

HS Diploma or equivalent
1 year experience with PC based applications
1 year work experience in a warehouse operation environment
6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Bank Secrecy Act Operations Team Lead Resume Examples & Samples

Works with management team to administer the Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) / Office of Foreign Assets Control (OFAC) Program in accordance with the bank’s policies, procedures, risk assessments, and applicable federal regulations
Assists management with day to day workflow process
Balances work responsibilities between team members
Ensures timeliness of reviews, escalations, filing, and responses for the following team member duties
Experience with Microsoft Word/Excel/Power Point
Analytical skills – Collects and researches data; uses intuition and experience to complement data
Problem Solving – Gathers and analyzes information skillfully
Sound decision-making ability taking into account all information and utilizing a “big picture” approach
Ability to collaborate with others in seeking resolution of problems
Errors can be difficult to detect and resolve and can be of great significance. OR, manages the activities of a small function within a large department. Often involved in error identification and resolution
Very limited decision making authority. Limited to choosing between two or three known options
Has supervisory responsibilities that are minimal and/or restricted to assigning work and supervising the efforts of a small group of employees (typically lead up to 10)
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization
Problems encountered are complex in nature, requiring analysis of data and weighing the outcomes of a decision. Problem generally has a previous precedent to draw upon
Associates or Bachelor Degree in a business field
3 years of BSA/AML experience

Operations Team Lead Resume Examples & Samples

7Maintains an expert level knowledge of unit policies procedures, standards and workflow
Be able to perform under strict deadlines and timeframes
Follow the rules of Regulation E and Regulation Z as it pertains to card fraud
Knowledge of the VISA and MasterCard Chargeback reason codes and processes

Operations Team Lead Resume Examples & Samples

Operation management, including floor support, real-time monitoring of service level, e-mail management (client and internal), etc
Take supervisory calls
Conduct daily huddles / refreshers
Initiating process improvements (KAIZENS)
Alert Management (Listens, Post call surveys, etc.) & Outages
Reporting (Daily/Weekly/Monthly/Real time)
Training (As and when applicable)
Quality feedback and audits
Conduct 1-on-1 and team meetings
Supervisory coverage, bandwidth requirement (24X7) Operation management, including floor support, real-time monitoring of service level, e-mail management (client and internal), etc
Supervisory coverage, bandwidth requirement (24X7)

Operations Team Lead Resume Examples & Samples

1-2 years of leadership experience leading at team
Computer Savvy- Microsoft office programs
Strong decision making skills, oral and written skills
Self- motivated
Work in dead line driven environment
People skills
Ability to learn and apply rules, regulations and policies
Skilled in effective written and oral communication
Ability to use automated information systems
Ability to be responsible and take charge without a lot of direction
Ability to address personnel issues
Ability to report, translate, and forecast data
Possess excellent people skills
Experience with team building

IT Operations Team Lead Resume Examples & Samples

Participate in hiring events ensuring good caliber resources with right attitude are recruited for the organization
Ensure maintenance of quality documents as per guidelines under ADM-Accenture Delivery methods
Expected to assist with taking customer calls/emails (interactions) during high call volume
Ensures communication of necessary policies, procedures, standards and processes
Represents process in various meetings if asked to do so
Face internal and external quality audits
Execute delegated responsibility and report to domain lead
9/10 hours shift with 1 hour break split into 2 short breaks and one lunch breaks
5 days working per week, with weekly offs based on roster
Good people management skills and feedback giving skills
Good client relations skills
Excellent communication skills, with neutral accent
Excellent written communication skills with email etiquettes
Good problem solving and analytical skills, good knowledge on MS_Excel reporting and MS_PPT - power point presentations
Self-motivated and capability to motivate teams/ colleagues
Fundamental Technical know-how on system trouble shooting
Good knowledge of incident management and reporting tools

Branch Operations Team Lead Resume Examples & Samples

Ensure smooth operations at the branch
Manage walk-in enquiries and escalations
Follow up on complex cases
Ensure that all KPIs for the team are met
Scheduling and planning of manpower
Preparation of SOP
Preparation of team reports
Recruitment of new associates and temp staff
Training for new associates and temp staff
May be deployed at any of the Grab branches islandwide

HRS Operations Team Lead Resume Examples & Samples

Own and manage the transition from a vendor-supported call center to Honeywell-managed
Design and implement new processes that increase efficiency of the department
Provide daily work direction to a team of customer service representatives
Maintain and establish clear, consistent expectations regarding processing standards and service levels
Manage resource optimization, attendance and scheduling
Identify individual and team strengths, maximizing opportunities for their use in meeting customer expectations
Provide leadership and project management on Operations/Customer oriented processes, innovations and business needs
Provide ongoing coaching, counselling and training to team members
Provide detailed performance appraisals to improve individual performance
Develop cross training plans
Prioritize workload and align resources
Lead process improvement to enable productivity gains
Resolve problems escalated by operations specialists
Escalate unresolved issues to Ops Manager as appropriate
3 - 5 years’ experience in human resources or shared services organization
4-year Bachelor’s Degree
Bias towards process improvement streamlining of data workflow
Experience in management of small to medium organizations
Understanding of HR administrative processes as well as HR self-service tools
Expert in leveraging technology for communications and processes
Knowledge of Information Protection and Data Privacy legislation for the region
Contact Center managing experience
Knowledge of HR admin process, systems
Ability to influence others, lead indirect teams
Demonstrated ability to drive change
Project management skills will be advantage
Effective at managing multiple priorities
Demonstrated leadership skills in deploying complex projects
Green Belt trained and certified will be advantage

Operations Team Lead Resume Examples & Samples

Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organization and time-management skills
Decision-making skills
Coaching and development skills

IT Operations Team Lead Resume Examples & Samples

We anticipate filling this position locally, therefore it is not eligible for domestic or cross-border relocation
Database management
Invoice auditing
Proactively responding to issues
Taking appropriate actions to resolve Incidents
Performing Incident determination
Creating and execute a workaround
Initiating a Change Request, as required
Executing a resolution to the Incident in accordance with the priority service level, if applicable
Providing status updates during Incident resolution
Generating Incident Management reports and metrics
Completing and reporting on all required Root Cause Analyses
Performing proactive activities to minimize the likelihood of disruptions and outages
Addressing day-to-day service delivery issues that impact the resolution of Incidents within committed service levels
Analyzing completed Incidents and reports, conducting trend analyses and identifying and documenting process improvement requirements and process conformance issues
Initiating Problem Management when the root cause of the Incident has not been identified as appropriate
Identifying, tracking and assigning Incidents, including those which need special attention or escalation
Scheduling and coordinating site visits and access to facilities by Third Party Providers required to maintain or restore the Network Services
Providing clearly defined points of contact to receive and appropriately respond to Incidents
Proven ability to communicate and collaborate effectively with clients, support staff, vendors, and service providers
Demonstrated ability to troubleshoot issues in complex environments
Possess excellent organizational and planning skills and have the ability to manage competing priorities under tight deadlines
Have a strong personal initiative, ability to deliver high quality results, and desire for continuous improvement
Demonstrated ability to work independently or as a team when necessary
Work effectively with other employees within the team
University degree in a related discipline
6 or more years related experience

Operations Team Lead-returns & Exceptions Resume Examples & Samples

2-3 yearswithin most recent work experience complete team management responsibility in an operations environment
Proven results exceeding goals
Proficient understanding of end to end check processing
Experience leading projects with tight deadlines and frequently changing priorities
Strong analytical and problem solving skills with acute attention to detail, accuracy and follow up
Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results
Demonstrated ability to influence and champion change to ensure employee adoption
Results driven, with proven record of success, and an ability to manage team and individual performance to meet strict deadlines

Operations Team Lead, Portfolio Services Resume Examples & Samples

Provide training and guidance for team members
Develop members to deliver excellent Administrative and Asset Management skills by focusing on job knowledge, technical, interpersonal and communication skills
Communicate results, corporate initiatives, programs and policies to the team as required
Participate in team meetings and attend management team meetings as required, and provide minutes as required
Participate in department and cross functional initiatives
Identify process improvement opportunities, with a focus on streamlining and the elimination of unnecessary steps in order to maximize efficiency and improve results
Work with the management on cross-functional projects, and initiatives as required
Address customer complaints/escalations, identify source causes of issues and work with the management on resolutions
Ensure BCP plan is updated at all times and complies with company requirements, participate in the periodic BCP testing processes as required
Provide feedback to management concerning possible problems or areas of improvement as well as performance of team
Assist in the day to day management of Asset Management worklists
Develop and maintain the Portfolio Services training materials and ensure that policies and procedures are updated regularly
Liaise effectively with, vendors, sales and front-end teams to assist in the resolution of lessee disputes. To provide customer service by responding to inquiries and complaints as they relate to the deficiency portfolio
Complete on site agency audit for all active third party Collection Agencies
Monitor the performance and update the databases/spreadsheet tracking with respect to the performance of third party collection services. To ensure actions are taken in a timely manner and associated expenses are in line with work completed
Agency cheque application
Extensive reporting responsibilities

Operations Team Lead Resume Examples & Samples

Acceptable level of hearing and vision to perform job duties
Communication – effective listening, speaking, reading and writing
Read, write, perform basic mathematical computations, and comprehend instructions
Ability to operate Symbol, and telephone
Ability to learn and maintain a working knowledge of Academy’s products
Interpersonal
Computer–basic
Ability to learn, direct, execute and follow up on merchandising guidelines
Ability to train associates
Supervisory
Some travel

Data L Operations Team Lead Resume Examples & Samples

Overall interface between the vendor team and UBS customer in the APAC region and limited Global forums related to Service Operations
Working with internal service assurance and service delivery team’s in-line delivering agreed SLA’s and KPI’s as defined in the contract
Participates in process improvement with other teams working closely as a regional Operations Manager for this account
Responsible for overall operations escalation and communication
Participate in Disaster Recovery management as required
Excellent communication skills in English (both oral and written)
Experience with ITIL processes and concepts
Experience of working in an integrated operating environment understanding the linkages between Incident, Problem, Change and Service Level Management functions
Knowledge of AT&T Services and Global Customer Support models would be beneficial
Ability to work with multiple technical support teams, vendors and various telecomm service providers
Strong interpersonal skills and ability to achieve results through leading and working with a large teams in related functions
Able to effectively interact at multiple levels, from technical concepts to customer and AT&T executive level
Must have excellent client interface skills
Previous direct customer facing experience
Proven ability to manage diverse teams to a common goal in a multi-cultural environment
Good team leadership experience with the ability to initiate and maintain strong relationships with other sub-processes peers and business users
Strong analytical skills and the ability to think out of the box
Strong influencing, negotiating and communication skills (including verbal & written presentation collateral
Team Ethos & ability to drive cross functional teams
Self-Motivating with ability to work from own initiative in highly pressured situations
A solid understanding of network management principles (Network technical knowledge and industry recognized certifications like Cisco CCNA, CCNP or Juniper etc. will be added advantage)

Accounting Operations Team Lead Resume Examples & Samples

Complete assigned tasks related to the monthly financial close process to assure the timely, accurate preparation of financial statements consistent with U.S GAAP and all company policies & procedures. Participate in management meetings to review financial results
Develop an in-depth understanding of return goods authorization (RGA) accounting by: validating automated RGA processes to ensure the timely and accurate recording of returns are consistent with U.S. GAAP and all company policies/procedures; collaborating with Sales to understand return methodology; and preparing monthly RGA schedules, related analysis and reporting
Complete all assigned journal entries, account reconciliations and variance analysis in an accurate and timely manner. Research/Resolve reporting issues for assigned accounts
Develop Oracle Business Intelligence (OBIEE) proficiency to create ad hoc analysis as well as an in-depth understanding of the JD Edwards Address Book
Collaborate with Program Management, Transportation and Accounts Receivable to ensure data accuracy within the Address Book. Validate additions/updates; create custom OBIEE reports; and complete related audits/analysis
Resolve complex invoicing and payment issues through OEM, Dealers Program Management, and IT partnerships
Collaborate with functional areas to accurately maintain state-specific tire fees and other tax-related accounts. Support the annual external audit by providing work papers/supporting schedules to auditors and responding to ad hoc requests during the audit
Bachelors degree in Accounting or related field
At least 5-7 years of accounting experience in progressively advancing roles
Knowledge of U. S. GAAP
Minimum 5+ years enterprise-level (ERP) experience
Special project experience
Effective communication skills to multiple levels of the organization
Microsoft Excel, Access, Word, Project, Visio
Proven track record of success in a fast-paced environment
Meet quality and time commitments, under pressure, with minimal supervision
Understanding of transactional accounting data flow including order to cash and procure to pay

Operations Team Lead Resume Examples & Samples

Assist to monitor and oversee the day-to-day operations
Where necessary handle and process important or complex file related tasks that are critical to a key customer or the success of the division
Assigning of duties and responsibilities outside of the established workflows as necessary
Interface with customers, prospects and other employees
Effectively and consistently follow company’s guidelines
Ability to think outside of the box and offer effective solutions
Act as a resource for issue resolution
Effectively analyze performance problems in order to resolve systemic issues
Proactively identify potential issues and work to resolve as quickly as possible
Proactively seek to remove potential obstacles to success
Assist his/her Manager to consistently and effectively oversee day-to-day departmental ocean import operations
Effectively assist Manager in setting and measuring objectives
Effectively assist the manager in all relevant tasks assigned to that position
Effectively perform as back-up and/or represent department manager in his/her absence
Consistently provide effective input to Management functions, when required
Effectively and consistently ensure the delivery of a consistent good and high quality product
Timely, effective and profitable handling of all ocean freight
Act as an effective resource for support of other projects and/or special requests, as required
Effectively represent the department with management and external partners/vendors
5 years minimum experience in the Ocean Freight Forwarding Market: airfreight operational knowledge, Carrier and Importer contacts, INCOTERMS, ocean freight terminology
Knowledge of USA and Canadian Customs requirements
Knowledge of Freight Forwarding / Supply Chain Logistics Operations
Knowledge of Incoterms
Knowledge of Ocean Freight Operations
Knowledge of ports and geography
Understanding of carriers’ pricing structure
Understanding of carriers’ service and routing
Understanding of customer business requirements and current arrangements with Schenker
Understanding of overall department operations and workload assignments
Understanding of the customer's business, including current shipment, statistical and financial status
Communicates ideas clearly and concisely
Effectively persuade and influence others
Excellent interpersonal and communication (both written and verbal) skills
Effective problem solving and critical thinking skills (proactive and reactive)
Ability to motivate people to perform
Effectively plans work and measures performance
Set clear goals and achieve results
Effectively manage stress - possess a rational temper under pressure
Ability to multi-task in fast paced environment
Ability to develop solid relationships within the team
Ability to delegate and empower others
Effectively provides feedback, recognition and support
Ability to mentor and coach in a team environment
Effectively manage/ supervise employees

Operations Team Lead-risk Resume Examples & Samples

The Team Lead is responsible for daily supervision of a team and includes the management of customer interactions to increase customer satisfaction and improve service quality
This Role also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations
The Role manages effective internal/external client relationships within a defined area of responsibility
This Role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business
Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
May make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
Manage workloads to ensure even distribution of responsibilities and provide development opportunities
Perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases Prepare, analyze and interpret complex reports information and formulate conclusions
Act as technical and functional resource and Subject Matter Expert for team members, peers and or clients as assigned
May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives Anticipate, identify, and assess complex issues problems
Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed Identify, document, and review opportunities for team
Assess and resolve non-standard and standard issues or problems
Seek advice and escalate issues when faced with tasks/problems outside the scope of the work
1 year of experience in Operations/Contact Center environment
1 year of experience in a Supervisory Role
Reporting and analytics experience
Experience with escalation management and managing projects to established SLA’s
Active user of social media platforms
Ability to work in a fast-paced setting
Schedule flexibility to lead a team that operates over the weekend

Operations Team Lead Resume Examples & Samples

BA or BS Degree with 1-2 years of experience preferred
3 –5 years operations experience in a relevant manufacturing environment or equivilant combination of qualification and experience
At least 1 year of supervisory experience preferred
Able to lead and provide strong authentic leadership and build trusting relationships and manage high performing teams
Able to manage people for success – set objectives, define roles, assign tasks, lead, coach, develop and motivate employees as well as remove barriers to set people up for success
Exhibits outstanding team building skills
Ability to influence, persuade, convince
Ability to compromise, build consensus
Able to resolve conflict
Track record of delivering great results
Demonstrated commitment to safety and quality

Platform Operations Team Lead Resume Examples & Samples

Bachelor’s degree in business, information technology or a related field
5+ years’ experience implementing or supporting enterprise application software solutions
Demonstrable experience in the areas of cloud architecture, and cloud & IoT application product development
Experience with the Microsoft Azure IoT Suite
Proficient managing multiple project teams remotely
Strong ability to develop quality code under tight deadlines

Operations Team Lead Resume Examples & Samples

Previous stock, warehouse or Distribution Center experience; management experience preferred
Good reading, written and verbal language skills (English)
Strong communication and interpersonal skills,
Excellent organizational and time management skills,
Good presentation skills, project management skills
Basic math
Ability to move and/or lift up to 65 lbs; heavier product with team assist

Card Operations Team Lead-avp Resume Examples & Samples

Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the team
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of Unit Trust, Structured Deposits, CPF SRS, Corporate action, Unsecured Facilities and other banking activities to ensure due process, accuracy and accountability are followed
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Collaborate with other team leads to develop best practices for successful banking operations
Delegate tasks to members of the operations team
A degree in banking or other related field
Good sense of responsibility
Good leadership skills
Ability to work in a team setting and excel

Gearhead Operations Team Lead Resume Examples & Samples

Handle customer volume which revolves around answering gear questions, placing orders and account help through online chat, phone and email
Helping customers choose the best gear for their needs
Assisting customers in learning how to use the front end Backcountry.com’s site along with any account, order or shipping issues that occur
Represent Backcountry.com’s core values through caring intensely about our customers, encouraging outdoor participation and inspiring others
Solve all problems with a customer-first mentality and out of the box thinking when required
Minimum of six months service experience in any industry
Solid skills with Microsoft Office (Word, Excel, Exchange etc.)
Strong Communication skills (Verbal and Written)
Strong ability to multitask
Proactive mindset and creative problem solving skills
Strong Time Management ability
Ability to type 30+ WPM

Technical & Business Operations Team Lead Resume Examples & Samples

Knowledge In the telecom domain will be preferable (Order management)
Will be managing a team of 15 Agents (B2’s)
Responsible for the day to day activities, reporting’s etc
Ability to provide root cause analysis and lessons learnt
Coaching, Mentoring and guiding the team constantly to ensure SLA’s and other goals are met as per requirement
Monitor team performance / work done and provide feedback accordingly
Communicating with various teams within Amdocs
Client interaction and communication. Ability to work in multicultural & multinational environment
Doing production activities
Will be working in rotational shifts, mostly night shifts (including weekends)
Knowledge of computers – MS Office etc
Should have good presentation skills
Should be able to work and build a good working relationship with clients and internal stakeholders
Ability to work independently within clearly defined parameters and accordingly take decisions
Ability to learn quickly with a sense of ownership
Should have a bend towards process improvements and taking initiatives for process betterment

Merrill Edge Service & Operations Team Lead Resume Examples & Samples

Working knowledge of Merrill Edge systems and procedures
Exceptional written communication skills
Track record of attention to detail
Keep current and comply with regulatory requirements
Apply sound judgement and enterprise-wide mindset in making decisions
Foster collaborative relationships within and across business units
Anticipate and understand client needs and concerns
Working knowledge of Microsoft Office Products; Word & Excel

Operations Team Lead Resume Examples & Samples

Bachelor’s Degree in Engineering, Business, Operations or other related fields
Entry level position for manufacturing operations
Must be able to work any assigned shift and required overtime

Gwim Operations Team Lead Resume Examples & Samples

Some leadership experience preferred
Knowledge of call center operations and Bank of America / Merrill Lynch products and services
Ability to be flexible, or potentially available 24x7
Ability to analyze issues quickly and use sound judgment to identify solutions
Proficient at defining and managing projects / initiatives

Operations Team Lead-processing Resume Examples & Samples

5 years in a production based mortgage processing role. Strong knowledge of multiple loan products including FHA/VA and purchase product
Excellent communication skills (written, verbal, listening)
Sound judgment skills
Ability to handle multiple priorities and produce results
Ability to handle frequent changes
Proficiency in Microsoft word and excel application
Ability to confidently utilize technology
Ability to handle high pressure situations with calm assurance
Creative/innovative problem solver
Self-motivated/takes initiative
Bi-lingual skills a plus

Msla Exam Operations Team Lead Resume Examples & Samples

Responsible for providing leadership, coaching and mentoring to Case Coordinators
Work with Clinic Manager to ensure MSLA clinics are properly staffed on day of Veteran’s examination
Manage telephony activity (i.e. inbound/outbound, escalation calls, established metrics being achieved)
Ensure all pertinent information is documented in MSLA database
Confirm daily clinic schedules are faxed to MSLA facilities
A combination of education and leadership experience will be considered
Able to lead, manage, direct and motivate staff
Self - motivated, detail - oriented, organized and adaptable
Strong knowledge of Medical Terminology

Operations Team Lead Resume Examples & Samples

Works with leadership on team charter, goals and expectations
Negotiates with leadership to gain high level commitment for necessary team resources
Establishes SMART (Specific, Measurable, Attainable, Realistic, Timely) goals, define objectives and target deadlines for the team/team members
Monitor tasks and workflow (using Salesforce, etc.) to ensure that department priorities and goals are met
Reviews and monitors team progress toward goals
Establishes and gains consensus on team ground rules
Schedules and distributes work to team. Organize cross trainings if needed
Assist and support the implementation of new policy and procedures and serve as a role model
Encourages fair play with team rules and ensures all team members are held accountable for their actions
Communicates expectations and the importance of completing team assignments on time
Manage low performers and ensure top talents have opportunities to develop and grow further. Helps the team with conflict resolution and educates them on how to constructively solve problems
Ensures team celebrates successes
Follow-up till successful completion customer’s escalations/ issues/concerns
Encourage and support employee’s suggestions for continuous process improvement
Conduct weekly team meetings and 1:1
Ensure smooth on boarding of new team members
Be a Role Model. Understand and demonstrate TravelClick’s Core Values
Assume the Supervisor’s role in his/her absence

Msla-exam Operations Team Lead Resume Examples & Samples

Able to follow routine procedures consistently and efficiently
Able to prioritize workload under aggressive timelines while managing multiple projects and adapt to changing business environments
Strong knowledge of Diagnostics

Operations Team Lead Resume Examples & Samples

1-2 years retail banking, legal order processing, or analytical experience (fraud, claims, or credit) required
Excellent written/verbal communication skills with strong PC and analytical ability
Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently
Must be able to communicate effectively with customers, banking center personnel, legal representatives, law enforcement and other regulatory agencies
Must be a team player and able to build strong working relations with both internal and external business partners
Knowledge of internal bank systems and bank policies and procedure a must
Previous workflow management or supervisory experience desired
Legal background as a paralegal or assistant to attorney is helpful

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