Operations Lead Resume Samples

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W Kunde

Wendy

Kunde

769 Cecile Place

Phoenix

+1 (555) 750 6062

769 Cecile Place

Phoenix

Phone

p +1 (555) 750 6062

Experience Experience

New York, NY

Operations Lead

New York, NY

Hessel Group

New York, NY

Operations Lead

Provide leadership by organizing department workflow, providing information and maintaining communication and by fostering teamwork
Work directly with Vendors to establish Statements of Work, manage Scope-to-Actuals conversations
Acts as an extension of the manager and provides performance feedback to management on employees. (5%)
Improve complex operational processes, perform effective escalation management and provide “quick fix” solutions
Organize and maintain the stockroom with the Store Manager , Assistant Manager, and Keyholders
Assist as requested in identifying opportunities for improvement in work processes, training programs, personnel utilization, etc
You are willing to work in shifts and to perform additional working hours on a project base

Houston, TX

Business Operations Lead

Houston, TX

Ankunding-Ondricka

Houston, TX

Business Operations Lead

Partner with teams across the business to develop a new rigor around budget management, IO management and PO management
Develop and Manage Project Prioritization Process for Bio OpU, in collaboration with the PMO (Project Management Office)
Work with Information Security on a project by project basis to define team level responsibilities (Info Sec Team vs. Audit Management Team)
Assist in management of budgets, request purchase orders (POs), and process change orders
Manage the Business Management Team SharePoint site
Leads or consults on the development, review, analysis of cost and/or schedule performance measurement baselines and variance analyses
Establish, track, monitor, and report performance metrics related to operations, quality, cost, and customer

present

Houston, TX

Technology Operations Lead

Houston, TX

Wiegand-Parisian

present

Houston, TX

Technology Operations Lead

present

Work closely with the developers, release managers, and first level service desk support team to facilitate acceptance and release of new site features
Ensure that a career and staff development program is in place, such that all GTI employees have an opportunity to grow and improve in their respective roles
Maintain quality service by establishing and enforcing organizational trends and identifying areas for improvement
Provide management oversight to all GTI resources in location
Establish partnership with CCB Finance & Business Management teams
Create presentations for review with diverse audiences in timely manner per planned schedule
Prepare a diverse set of reports & analysis for management reporting

Education Education

Bachelor’s Degree in Business

California State University, Fullerton

Bachelor’s Degree in Business

Skills Skills

Excellent organizational skills, detail-oriented with ability to handle multiple assignments
Expert knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles
In depth knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles
Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
Excellent mechanical aptitude. Ability to effectively communicate with fellow employees, customers, and the general public
Quick learner, with strong troubleshooting and analytical skills
Strong customer service skills and highly organized
Proven ability to show attention to detail
Knowledge of basic HR practices, Cargill’s Guiding Principles, etc
Team oriented with a strong work ethic. Able to function effectively in a fast-paced work environment

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Technology Operations Lead Resume Examples & Samples

Risk Identification, Tracking, Resolution
Assess operational readiness and procedural maturity, and to drive changes through the CSA process and leadership forums
Generate status reports and process metrics
Respond to changes in corporate Information Risk Management policies and providing operational guidance to the support teams
Coordinate with the JPMorganChase Air Traffic Control function for any changes in offshore staffing activities
Routine interaction with senior staff to report results
Routine interaction with individual contributors to drive remediation of identified issues
At least seven years experience in a leadership capacity, either in project management or technology line management positions
At least five years domain experience with engineering and operations for applications, systems, or databases
2 years of IT Risk
Self-directed and capable of acting without daily supervision
Four-year college degree in a science or technology field
PMP or CISSP certification a plus

Technology Operations Lead Resume Examples & Samples

Location
Act as a communication point to all business line COO’s, SCO and represent the location GTI technology function at the LOC (Location Operating Committee)
Represent the GTI technology function to all vendors and outside service relationships
Perform a senior Technology advisory role to location and business leaders within the location
Provide escalation point for GTI technology in location
Capture demand in location by engaging with the local business and communicate this to relevant GTI areas
Support legal, regulatory, and compliance requirements for LOB’s
Service Delivery and Projects
Understand the service delivery profile of the location. Ensure the service that is provided matches the requirements of all LOBs through regular reporting reviews and improvement programs
Facilitate the infrastructure management group to ensure that communication lines are maintained with all stakeholders, and that regular meeting structures, agreed reporting and governance are all in place and is being maintained
Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right level of support is available, on-call, 24x7. Provide update to the local SCO as required
Understand and manage the risk profile of the location, providing updates and reporting as required. Report to the location operating committee and regional risk management when required
Monitor and engage all risk forums for the location, ensuring adherence of the control environment and that all local towers follow respective and resultant action plans, ensure all location Managers sign off and approve their respective controls, creating evidence as necessary
Represent the location in scope discussions escalation of issues and draft report status of all internal and external audits, in conjunction with the regional tower and BAI leads
Represent technology in discussion with regulators, ensuring that all technology is setup appropriately under the guidelines provided by those regulators
Provide overall responsibility, oversight, direction and leadership for business continuity and disaster recovery activities within location
Ensure that the financial aspects of the location are managed. Conduct regular reviews so that the plan is correct, that expenses are being booked correctly and that any variance is explained
Ensure that asset management processes and procedures are implemented and followed at all times
Ensure all staff resources are in plan, and are under contract, as appropriate. Conduct regular reviews with all tower Managers to ensure location is covered
Provide management oversight to all GTI resources in location
Ensure that a career and staff development program is in place, such that all GTI employees have an opportunity to grow and improve in their respective roles
Ensure regular reviews are conducted, which should include objective setting and follow up, quarter, mid and end of year appraisals
Lead and deliver at local staff forums, present global, regional and location news and updates so that staff feel engaged in the progress of the organization
Contribute to the support network within JPMC by conducting coaching and mentoring to all levels locally and remotely
In excess of 15 years IT experience, the majority of which should be in an infrastructure role, preferably within the financial services sector
In excess of 10 years demonstrated experience at a management level, being able to articulate proven staff development and growth success
Experienced in working in an influential role, specific experience in senior roles with no direct reporting relationships with subordinate staff would be an advantage
Experience in managing vendor and supplier relationships
Strong communicator able to create and maintain people relationships

Prime Brokerage Operations Lead-markets Resume Examples & Samples

Act as main point of contact for Hedge Fund Clients on day to day processes
Working with client and internal teams on resolution and escalation of matched and unmatched trades on behalf of Clients
Timely response to client inquiries
Client Fails Resolution
Assisting Clients with Reporting Inquiries
Working with client to settle margin calls
Liaising with other internal departments to ensure timely resolution of client issues
Bachelors degree minimum
At least 8 years of similar / relevant experiences in a similar role within Client Servicing and / or consulting gained with an Investment Bank or equivalent
Strong understanding global markets including market Rules & Regulations, in addition to solid product knowing in Equities, Listed FFO and OTCs with a particular focus on equities financing
Outstanding communication skills; both written and oral
Ability to work independently with strong administrative / problem solving skills
Highly organized and able to prioritize with the ability to multi-task in a fast-paced, team-oriented environment
Attention to detail and good judgment
Ability to interface with all levels of management and clients
Ability to handle confidential matters and information
Responsible for all organic growth of the client portfolio
Be a partner and consultant to all other key business stakeholders
Be an interface to the global team
Ability to work collaboratively and exhibit strong interpersonal skills
Demonstrated commitment to high quality client service interactions and consistent quality outputs
Capacity to handle multiple objectives and workflows
Knowledge of the standard legal documentation (ISDAs, GMSLA, CSA etc.)
Proven ability to identify process improvements and drive implementation of fixes; project management experience will be a bonus
Ability to work independently under intense pressure and adhere to strict deadlines

AML Operations Lead Resume Examples & Samples

Experience working in banking or credit cards operations
Proven working knowledge of US Regulatory requirements, specifically Bank Secrecy Act and USA Patriot Act
Demonstrated understanding of control risks in banking environments
Ability to problem solve in complex situations
Excellent written and verbal communication skills, including strong presentation skills
Demonstrated ability to develop plans and deliver results
High level of energy and enthusiasm
Proficiency with MS Office products (Word, Excel, PowerPoint, etc.)

Operations Lead Resume Examples & Samples

Fair domain knowledge in Banking
Strong expertise (preferably) in at least one area (Ipad, Iphone application development) with relevant exposure in designing, definition of architecture for data warehouse projects
Ability to work as an individual performer without team
Ability to facilitate design/architecture workshops
Ability to engage business users & senior stakeholders

Operations Lead Resume Examples & Samples

Cash processing experience
Strong desire and interest to improve processes within Operations in the financial industry
Ability to build and develop an effective and efficient Operations department
Ability to perform and execute hands-on operations tasks
Ability to handle escalations and trouble-shoot issues efficiently and appropriately
Possess demonstrated transfer of account experience in the financial services industry
Ability to switch gears throughout the day to assist with meeting critical cut-off times or high volume processing spikes
Display a history of rapid career ascension in the financial industry
Independent, self-motivated leader who has a track record of managing teams successfully and working at both highly tactical and strategic levels
Proven ability to work in a cross-functional, fast-paced environment, and to lead and drive complex operational initiatives
Excellent analytical skills, combined with impeccable business judgment and ability to communicate with seasoned management

VP-usd Clearing Client Operations Lead Analyst Resume Examples & Samples

Ability to develop/enhancement payment flows as they relate to USD, Canada and WorldLink products
Ability to leverage cross-functional system and process knowledge to drive revenue opportunities for the bank and mitigate risk in existing processes
Liaise with functional partners to assist with data/business analysis needs including ‘big data’ inquiries
Project management, including planning, documenting, testing, procedure creation and implementation for Global Payment Operations department initiatives
Expert SQL capabilities
Product Knowledge: Candidate must have advanced knowledge of USD Payment Products and capabilities including a proficiency in understanding all USD processing platforms and payment flows globally
Sophisticated analytical skills: Candidate will be expected to apply product knowledge to proactively review USD payment flows and suggest new revenue streams. He/she must have proven experience with analytical roles including gathering, reconciling, and analyzing information from multiple sources and functional groups to determine and implement requirements
Data Analysis: He/she must have experience working with large data files
Self-initiated innovation: Incumbent is expected to demonstrate strong initiative and innovation – constantly seeking improvement and challenging status quo. Must possess the ability to develop creative solutions to complicated issues and client requests
Planning and organization: Individual must be able to handle multiple projects with conflicting delivery dates, prioritizing work as necessary while meeting tight timelines. Multi-tasking and diligent follow-though are essential
Communication Skills: Incumbent must be able to clearly articulate new ideas across all levels of management and business lines providing clear objectives on projects and ideas
Customer-focused: Execute and exceed both internal and customer expectations in a team-oriented Operations environment while adhering to Citi’s 10 Operations Principles is required
Technical: Expert working knowledge of SQL language, MS Office products and proven ability to adapt to multiple business systems from mainframes to distributed applications and databases
BA degree

Operations Lead Resume Examples & Samples

Ensure proper organization and accessibility of merchandise broken down by the back of house floor set model
Communicate product availability to sales associates as appropriate
Selling floor area should be filled in and checked for stock throughout the day

Operations Lead Resume Examples & Samples

Maintains associated layers of the technology stack (Database, Application, Web, etc)
Serves as an lead application technical expert on specific aligned applications
Works with projects teams and systems analysts to translate technical requirements into optimally coded solutions which adhere to GE standards for architecture, security, stability and incident support
Demonstrates command of multiple programming languages and basic system analysis techniques
Bachelors Degree (or a minimum 4 years equivalent work experience) with a minimum 2 years IT experience Eligibility Requirements
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Experience maintaing large enterprise systems and complex data requirements
Broad knowledge of IT systems, infrastructure, processes and controls
Strong organizational skills – ability to effectively manage multiple tasks simultaneously
Knowledge of IT controllership methodologies and standards; demonstrated experience though project execution compliant with systems development life cycle methodology

E Commerce Technology Operations Lead Resume Examples & Samples

Bachelor's degree in Computer Science, Information Systems, Project management or other related field, or equivalent work experience
Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.) a plus
Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects
Some experience in analysis and documentation of functional requirements for ecommerce projects
Limited evening and weekend work is required

IT Operations Lead Resume Examples & Samples

Strong technical and management background in technical systems/environments with experience in operations, support and infrastructure
Very strong analytical skills
Strong meeting organization and facilitation skills

CC Operations Lead Resume Examples & Samples

Monitor Contact Center performances along with KPI have and provide continuous feedback to coordinators to improve customer satisfaction, coordinator performance and cost controls
Improving performance by raising efficiency and meeting performance targets for speed, efficiency, quality and positive customer experience
Provide direction and mentoring to coordinators who are responsible for receiving inbound customer contacts and service requests from our from our B2B customer base
Maintain Service Levels across all customer contact media types (Telephony, E-mail, Web Requests, Web Chat, etc.) and develop action plans to ensure objectives are continually met
Train, retain, coach and develop coordinators using excellent leadership and management skill
Communicate with other departments and management to resolve problems and expedite work projects based on priority
Interprets and communicate work procedures and company policies to staff as needed
Assists coordinators in resolving problems and completing work
Serve as the escalation point of contact to resolve complaints and answers questions of customers regarding services and procedures
Experience working in the call center environment as an Agent, Representative, Supervisor, Process Analyst, Quality Analyst, Workforce Management Analyst, Data Analyst, Customer Satisfaction Analyst, or Consultant
Effectively integrate new processes and products into SOP (standard operating procedures) and monitor results
Ability to lead, motivate people in a fast paced, rapidly changing environment, empower and develop a customer-focused culture
Strong problem solving skills and demonstrated effectiveness in making decisions
Support company initiatives related to the customer’s need
Individual demonstrates a positive attitude and ability to effectively deal with market and customer requirements and demands
Experience in Contact Center Management, Knowledge Management, Workforce Management & Quality Management
High School Diploma or GED required; college degree or equivalent experience preferred
Ability to operate under tight pressure
Experience working in the automotive industry +
Experience in working in a metric driven culture
Total Quality Management (TQM) experience helpful
5+ years demonstrated Contact Center management experience in the Customer Service industry
1+ years Supervisory and/or Management experience in an Operations Center is required
Ability to interpret and analyze contact center statistics, customer behaviors and other activities to optimize Customer Satisfaction and maintain proper workload distribution in a growing company
Leads by example with a strong desire to improve the internal and external customer experience
Strong problem solving skills, resourceful and demonstrates effectiveness in making decisions
Skilled in formulating and delivering custom reports, improvement plans, business cases, executive updates, and employee communications
Possess a positive attitude and ability to effectively manage changing demands
Serve as a change agent that delivers a culture which reinforces the company mission, vision and values
Present a professional and positive image by adhering to organizational policies and procedures at all times
Flexible work schedule to meet the needs of 365/7 work environment
Possess strong communication skills
Must be flexible and adaptable to changing needs of the business

R&D Quality Operations Lead Resume Examples & Samples

50% QMS Technology System Administration
Bachelor’s degree in a life science required; Masters Degree in management or scientific discipline a plus
At least 7 years of pharmaceutical experience

Technology Operations Lead Resume Examples & Samples

Point of Contact for all production issues and operational support status of all global ecommerce sites (as assigned) including related international applications and services that support the ecommerce platform
Log and track production issues and see them through to resolution
Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate
Work closely with the developers, release managers, and first level service desk support team to facilitate acceptance and release of new site features
Track and gather data for measuring operational trends and identifying areas for improvement
Demonstrate the ability to complete multiple tasks under pressure
Bachelors Degree in Computer Science, Information Systems, Project Management or other related field, or equivalent work experience
At least 3 years hands on technical experience in development, software quality assurance or infrastructure environments
Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping Needs, Customer Service, User Experience, promotions, planning, etc
Strong organizational, time management, communication, process orientation and problem solving skills with multiple clients/vendors/projects

PDE Operations Lead Resume Examples & Samples

Defines and drives projects to meet operational excellence goals
Implement processes and systems that supports operational continuous improvement efforts
Lead and champion Agile and Lean methods in the PDE group
Own and drive implementation of ICF central Operations projects/initiatives in PDE
Minimum 5 years of experience in a product development engineering environment
Demonstrated ability as a project manager
Strong project management, planning, communication skills
Skills and experience in Agile / SCRUM process, Rally system, LEAN will be an added advantage
Proven track record of delivering results around operational excellence
Ability to thrive in an agile and dynamic business environment, has high degree of flexibility in taking ownership of diverse set of tasks and deliverables to meet overall business goals
High tolerance to ambiguity, ability to efficiently define strategy, plan and execution across large diverse groups/organizations
A 'can-do' attitude

Senior Operations Lead Resume Examples & Samples

Typically 6+ years total experience in planning, operations, finance, or related functional area
Excellent verbal and written communication skills, including negotiation and influence skills
Excellent project management skills, including leading large, cross-functional initiatives that impact the organization
Strong relationship management skills, including partnering and consulting
Strong leadership skills, including team-building, conflict resolution, and management
Ability to lead multiple, large, time sensitive projects or work streams

Incident Response Operations Lead Resume Examples & Samples

Design and guide the implementation of security incident response process in the organization
Design and implement the relevant tools and reports to keep the required monitoring tools and pan HP report mechanism
Design, guide and monitor the handling of security incidents for specific products or pan HP SW
Report the vulnerabilities handlings status for all relevant stake holders and work in parallel with the team to assure the flow of information to relevant functions
Track global security issues, analyses their potential effect on HP products portfolio and provide relevant teams with alerts and required mitigation plan
Infrastructure & Networking – Infrastructure security systems (WAF, IPS,FW, SIEM) , Secured network design and protection, Security protocols
Secured application architecture and development of system’s security requirements
Implementation of application security controls

Technical Operations Lead-VP Resume Examples & Samples

Coordinate and own relationships with onshore counterparts
Providing technical leadership and mentoring to the teams managed
Establish standards, policies and procedures for the Digital Shared Services
Analyze requirements and architect software system design
Provide procedures and documentation for audit and regulatory compliance
Understanding of a highly available tiered production environment
Work confidently with all levels of management
Create effective production support model in coordination with onshore teams
Help with recruitment for backfills and new requisitions
Experience with project planning and estimating
Manage team budget
5+ years of experience in the financial services environment
Ability to motivate and mentor a team of 30+ engineers
Good understanding of Distributed and web based applications
Bachelor's/Masters degree in Computer Science or equivalent

CCB Technology Operations Lead Resume Examples & Samples

Bachelor’s degree in engineering, computer science, management information systems
Minimum 7 years experience as a Business/IT Systems Lead
Demonstrated ability to handle/organize multiple complex technical projects simultaneously
Strong organizational skills and detail-oriented work ethic
Knowledge of various server hardware configurations and performance characteristics. Minimum of 3+years networking experience in an enterprise environment
SAN storage knowledge and monitoring drivers
Willingness to learn monitoring planning aspects of various environments
Extensive knowledge of using Microsoft Office products (i.e., MS Word, MS Excel, etc.)
Equally capable to present to executive management and effectively communicate with front-line technology professionals
Understanding of various IBM/AIX and VMware virtualization technologies
Any experience with Service delivery and ITIL configuration concepts are a plus
Broad knowledge of advanced environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools

Operations Lead Resume Examples & Samples

Physically perform and supervise event setups, changeovers, housekeeping and daily operational tasks
Coordinate and communicate all relevant information for event setups and changeovers
Participate in day-to-day operations of the complex
Lead part-time and/or contract staff in event setups and changeovers
Assist Operations management staff as needed
Other responsibilities and duties as assigned by the Operations Manager/GM
Working knowledge of facility and arena operations, changeovers and setups
Working knowledge of operations equipment including forklifts, pallet jacks, staging
Must be able to work nights, weekends and holidays as event schedule requires
Ability to meet deadlines and functions under stress
Ability to lift 30 lbs unassisted
Excellent organizational skills, detail-oriented with ability to handle multiple assignments
Ability to use computer and learn various software programs
Bilingual skills in Spanish and English strongly preferred
2 years working experience in facility setups and changeovers including, concerts, trade shows, and special events
Working knowledge of operations equipment including staging, small equipment tools, pallet jacks, etc
Experience in leading employees in performance of setup/changeover functions
Forklift Certification strongly preferred but not required

Reg Labeling Operations Lead Resume Examples & Samples

Review and approve labeling change controls and mock-up work for all approved products
Liaison with Regulatory Agencies and GRA Strategy Product Leads/Specialists on product updates impacting labeling
Attendance at meetings with supply chain logistics
10% Train and advise functions on labeling requirements, including updating relevant functions on changes to labeling legislation

Technical Operations Lead Resume Examples & Samples

Assist our customers in the deployment of Security Intelligence solutions by providing planning, implementation, configuration, and optimization services around the world
Provide technical operations, as part of our Technical Operations Center, in order to resolve customer issues
Work with customer account teams to ensure total customer satisfaction by representing our customers’ needs and requirements to product management and engineering
Build software tools to enhance, optimize and evolve our SaaS offering to scale and expand seamlessly
Interface with customers on an on-going basis to identify problems and communicate progress and resolution while maintaining a high sense of urgency and timely escalation
At least 3 years experience in leading a team
At least 1 year experience in Unix/Linux
At least 1 year experience in apply knowledge of Software Development Cycle
Basic knowledge in Python, SQL and Linux
At least 6 months experience in Cloud and Software as a Service (SaaS) Environments

Uk Operations Lead Resume Examples & Samples

Effective communication skills to ensure proper guidance and end-user support
Actively participate and oversee the operations turnover process partnering with GMS Implementations to ensure effective handover of rooms into production
Works closely with Implementation team to understand pipeline of projects and forecast. Responsible for operational support planning working with third party supplier to ensure resource planning, training etc is scheduled and delivered in line with project
Responsible for ensuring that inventory management processes are implemented and updated
Partners with global service management team to provide EMEA Regional focus on
Degree level in relevant field
AV manufacturer training (Crestron, Cisco Telepresence/Video, Extron, etc.)
Significant years experience in Multimedia or similar role
Competent technical background and knowledge of audio visual and Cisco Telepresence equipment
High level of computer literacy
Ensure compliance with local health and safety legislation

IT Operations Lead Resume Examples & Samples

Bachelor’s degree or minimum 3 years relevant work experience in an Information Technology capacity
Ability to travel as needed, including overnight stays
Must be willing to work onsite at group’s New York offices
Must be willing to work nights and weekends as part of ongoing business support, as needed
Work experience managing access control systems (i.e. Geoffrey, SMS, Salient, Lenel, Facility Commander)
Work experience in interpreting system transaction logs of peripheral devices (i.e. CCTV cameras, video recorders)
Excellent written and verbal communication skills and ability to

Regional Operations Lead IT Resume Examples & Samples

3-5+ years of application support and familiarity of Service Now
Sound judgment and analytical ability
The job may require to work on extended hours and weekends
The job may require travel to other Global Data Centers
A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience

Operations Lead Resume Examples & Samples

Planning, communication and execution coordination of manufacturing planning and hardware schedule milestones and leadership of the extended operations support team
Provide operations strategy to the PMT to meet the program needs
Customer Focal point on all operations / supply chain aspects of the program
Identify and mitigate risks to schedule, identifying and managing action owners to resolution

Operations Lead Resume Examples & Samples

Must have very good Oral and written communication skills (4 out of 5 - 4/5)
Proven expose to Business, Operations and Finance Management (4/5)
Must have experience in Operational strategizing, Logistics management, Manage support services, Managing third party services (3/5)
Must have good written and oral communication skills (3/5)
At least 2 years experience in Business & Operations
At least 2 years experience in Operational strategizing, Logistics management, Manage support services,

Global Technology & Operations Lead Resume Examples & Samples

Working with Application Development, Production Operations, Big Data Technology and Data Operations to develop and support reliable products and platforms from development to production
Managing production schedules and resources in a high value, high mix, low unit volume environment
Improving processes and procedures to create scalable production capacity to support future growth
Monitoring & Support of daily, weekly or monthly jobs
Bachelor's or Advanced Degree in Information Management, Computer Science, Mathematics, Statistics, or related fields
Financial Services background or experience
Previous application development, data operations and production operations experience

Event Technical Operations Lead Resume Examples & Samples

Oversee supplier/support team and implement a scalable, flexible staffing model to ensure proper meeting and event support
Set up & testing of AV systems and devices to bypass operational issues
Interface with all members of the organization to ensure that procedures are properly followed and documented
Actively gather clear objectives, requirements and expectations with end-users, contractors, clients and internal service partners
Enforce proactive system checks to ensure “ready-for-business”
Provide quality assurance of all Multimedia systems
Test and certify new systems including hardware, software and firmware to ensure operational readiness
Evaluate issues rapidly to isolate and bypass problems and escalate accordingly
Proactively manage escalations, incident tracking and resolution
Manage change management process and ensure assigned presentation facilities stay current with change plans and update in accordance with GTI guidelines
Trend analysis and reporting: analyze trends across the specified locations and proactively identify and report potential issues
Educate end-users on Multimedia products and services
Liaise with internal clients and ensure end-user adoption
10+ years professional experience in the AV or Multimedia industry, preferably working for a global organization in Financial Services
CTS Certified (Current/Active)
Bachelors Degree in Broadcast, Video Production, Multimedia or related field
Thorough understanding and operation of all AV systems
Ability to multitask, overseeing multiple projects, initiatives and events concurrently
Exhibit fundamental problem solving skills
Highly evolved customer service and interpersonal communication skills

Service Operations Lead New Services Resume Examples & Samples

Respond for mobilisation of the Operations team to deal with infrastructure related Incidents as they arise
Assure services are delivered to pre-agreed OLA or SLA
Provide a Management escalation point for all infrastructure related issues
Ensure production of Monthly Status Reports Measuring the Performance of the operational environment and Team against pre-agreed KPI’s
Provide input into the PIR and Problem Management Process following a Major Incident
Provide ongoing performance feedback to members of the team in the form of verbal and written feedback as part of the annual review process
Provision of effective line management and a cost effective resourcing function for any new service into COS Operations
Provide appropriate leadership and direction in order to set and meet individual and team objectives
Ensure new services are structured to the centralised operational model for COS Ops
Ensure Incident, Service Request’s and Problem queues are maintained in-line with current service offering from COS Ops
Fulfil the role of Platform Recovery Manager and contribute to recovery calls in the wider Tech Ops supported platforms
Adoption of service deployment activities including identifying and driving best practices for new services, industrialised process and effective use of Operations Command Center (OCC), Incident Management and technical teams
Ensure COS Operations teams are assigned to best meet organisation and individuals needs in a timely manner
Drive and influence team standards and processes
Formulate, track and deliver local cost centre budgets, i.e. Travel, Training, Vendor Support & Maintenance
Ensure the operations teams technical skills are meeting the demands of the operational environment
Ensure commercial considerations are taken into account when planning remediation activities
5 + years Operational management experience within a Global support function
Proven track record in Leading and Managing technical teams
Excellent verbal and written English communication skills
Be able to demonstrate customer service skills and be client focused
Working knowledge of network technologies utilised within a corporate and consumer based environment
Knowledge of general networking technologies (LAN, WAN, WLAN, DNS & DHCP)
Excellent organisational skills and be a self-starter
Proven ability in problem solving
Exposure to Project and Program Management
Must have previous experience of service transition
Proven ability to plan and execute tasks within a dynamic environment
Ability to work under pressure both within a team environment and as an individual
Act as the first point of escalation for the team and apply Kepner Tregoe problem solving and decision making methodologies when dealing with customer impacting incidents

Infrastructure Senior Tech Analyst Print L Operations Lead Resume Examples & Samples

Knowledge in end user products and services with at least 5 years’ experience in a support role, managing end user products and services
Experience in supporting a large print management system
Proven problem solving skills with a proven track record of service delivery

Project Operations Lead Resume Examples & Samples

Insure each function continuously operates within the established framework and supports the established goals
Monitors daily operations workload for each function; anticipates problems and analyzes ways to mitigate the risk
Maintain accurate best practice and procedure documentation; review quarterly
Establish improvement objectives that stretch and challenge each member of each team
Meet with each team member 1:1 each week; insure career and development objectives are on-track
Maintain on-boarding/departure processes for each function
Complete weekly status meetings with each team
Evaluate team members with outstanding performance over time for additional opportunities
Plan and execute the integration of new strategic services as needed
Outstanding organization skills, strong decision-making skills
Excellent communication skills with ability to influence outcomes
Ability to create processes and tools with a focus on simplicity and maintainability
Demonstrated ability to stay focused on achieving organizational objectives
Working understanding of JPMC project delivery process and tools
Adaptability to changing business conditions
Ability to prioritize and multitask well under pressure
Minimum of 10+ years business and technology experience
Proven track record in leading a team
Outstanding oral and written communication skills
Strong relationship management skills
Experience working Project Management Tools i.e Clarity

CX Solutions Operations Lead Resume Examples & Samples

Drive a best in class IT support operating model leveraging Tyco's internal support team and outsourced IT service providers
Lead new initiatives for outsourcing services to our providers from opportunity identification to knowledge transfer and performance measurement
Manage our customer escalations and be Tyco's point person for all initial reports and updates back to the customer
Allocate accountability to our service provider and ensure they are performing according to the KPI's agreed with them. Any issues with performance must be resolved between the SOL and our provider
Drive issues to resolution using experience across a diverse IT landscape
Provide executive level visibility to operational performance, incident and outage, resources assigned, project activity, service level and if necessary budgets/cost details
Ensure data governance methodologies are adhered to within our regulated environment
Allocate and drive accountability to the correct owner within the ecosystem
Extensive responsibility in developing and managing managed services strategies and deployments across a wide number of business functions with practical experience of implementing managed service provisions globally within technology platforms
Lead and design transformational managed services programs across geographies and business units
Leads, manages and monitors the successful delivery of managed services, managing the implementation process end-to-end including process standardization and knowledge management build out
Establish a world class IT operating model across our global CX tower using both internal resources and third party providers in order to support our $10BN+ enterprise
The role will ultimately be responsible for improving customer satisfaction through issue resolution, root cause corrections and proactive issue avoidance which will ultimately avoid downtime and increase profit across the enterprise
This business critical role will focus on both the day to day CX operations along with partnering with our CX tower leads to focus on longer term strategic initiatives in order to build out the support roadmap
This role is sponsored by our CX Solution Centre Lead and has executive visibility on a day to day basis
Drive issues to resolution using experience across a diverse CX landscape comprising of systems such as Pardot, Eloqua, Siebel, Sugar CRM, Salesforce, Evolve, Aptus, Cameleon, Informatica, Service Max
Responsible for driving an improvement in the ratio of investment of KTLO (keeps the lights on) vs. growth & innovation
Allocate and drive accountability to the correct owner within our BI ecosystem
Organization Interaction

Print L Operations Lead Resume Examples & Samples

IT industry operational and implementation skills, with the ability to train others
Experience with industry standard Print technologies
Outstanding written and verbal communications skills
Bachelor degree in computer science or other related equivalent work experience

Operations Lead, Gss-insights Resume Examples & Samples

Thought leadership on building efficient/lean operations. Ability to draw insights from operational metrics/trends and translate them into future focus areas and investments
Manage multiple operational workflows using a metrics driven approach to assess the health of operations
Build insightful management dashboards that encompasses business and operational KPIs to manage the operations
Monitor data trends to identify patterns impacting operational efficiencies and take corrective action as fit
Periodically plan for contractor capacity based on business trends, volumes and seasonality, and on-board them via empaneled vendors
Supervise contractor on-boarding, training and output quality, and initiate remedial action as fit
Manage relationships with Outsourcing partners and vendors
Work effectively with cross-functional teams globally, assimilating requirements, and building strategic partnerships
Think and work independently, demonstrate creativity and deliver results

Itpm Operations Lead Resume Examples & Samples

Excellent communication skills – be able to deal effectively with stakeholders at ED/MD levels as well as deal effectively with delivery managers across the organization
Ability to work without constant guidance and to “own” areas of responsibility
Prior experience of IT financial and/or IT Product Mgmt arrangements
Project management experience within an IT organization and the ability to influence decision making by others. Experience of change projects
Strong business analyst skills
Ability to operate in a global capacity and across a wide stakeholder group
Ability to lead and influence virtual teams and rollout and make core strategic recommendations
Strategic acumen; ability to creatively solve problems and evaluate new ideas
Experience of a relevant business function preferable
Degree qualified or equivalent
Experience with alfabet from Software AG desirable
Experienced in MS Office Suite, especially MS PowerPoint and MS Excel
Strong communication skills to be able to effectively communicate both verbally and in writing to clients, colleagues and management
Builds and uses a good network of key influencers to ensure objectives are met
Adopts a flexible attitude and accepts a changing role in the team as work requires
Able to follow or lead as situations require, including leading by example
Capable of setting and working to own targets
Remains enthusiastic and committed in the face of difficulty or failure
Ability to build trust and respect at different level's
Strong analytical skills with a genuine desire to improve efficiency of job tasks/functions using systems and business knowledge
Experience in IT Architecture & IT Product Management desirable
Understanding of best practices for Software Development desirable
Experience in defining and implementing of IT training desirable

Technology Operations Lead-global Technology Resume Examples & Samples

Supporting the GCS Portfolio Management Function
Analyzing and creating management reporting to address staffing, efficiency, quality, and other analytics that are directly related to the day-to-day running of the overall technology department’s business
Provide negotiation and influence of people / processes inside and outside the organization to meet JPMC strategic objectives
Provide oversight and direction to organization on strategic initiatives
Proven track record in managing business management functions
Excellent written and oral communication skills as well as strong influencing and relationship management skills
Ability to create processes and tools independently
Expert in analytical techniques, communication skills and information management tools
Proficient in / influence of multiple business disciplines, functions and knowledgeable about the business' strategic direction

NAM Full Suite General Ledger Operations Lead Resume Examples & Samples

Lead the regional implementation of key components of the Finance Full Suite related to Accounting
Build detail activity plans for implementation of the key components in alignment with the Regional Implementation Lead directions, execute activities and ensure deadlines are met
Provide subject matter expertise in the use of the Accounting Engine and accounting activities in general to the country being implemented Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities
Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project
Partner with the Global team and any other appropriate organization (GPO, GFDS, other FRO units) on driving process standardization and smooth platform implementation
Educate the country on proper use of the different elements of the Finance Full Suite pertaining to Accounting activities
Provide customized test scenarios and scripts for the country at hand based on test strategy
Execute/review test scripts for functionality configured for the Country being implemented
Provide support to the country in UAT and defect resolution
Complete understanding of relevant Financial Reporting Processes, Data and Platforms. Increasingly responsible experience with Financial processes and platforms
Able to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands
Knowledge, Skills, Expertise Deep knowledge of principles, practices and theories of Financial Processes including

Operations Lead Technician Resume Examples & Samples

Incumbent’s responsibilities will generally focus on one or more of the following
Design for manufacturing input
Test hardware lay-up
Input on manufacturing and tool handle / design
Technical Support Services and Standards
As primarily an individual contributor, supports the cross functional development team during program development
Under minimal supervision, performs substantially varied and complex tasks
Applies advanced skills to assist with development of new composite products
Adapts new procedures, techniques, tools, materials and/or equipment to meet the more complex requirements
Relies on experience and judgement to plan and accomplish assigned tasks and goals
Serves as a resource to others in the resolution of complex problems and issues, and refers only the most complex issues to higher levels

Operations Lead Executive Search Resume Examples & Samples

The Operations Lead, with direction from a manager, will prioritize and give direction on a daily basis to any contract resources in supporting executive operations and candidate care
Develop and implement retained search vendor engagement process. Define process for on-boarding vendors, executing agreements, and maintaining a preferred vendor list of those resources under contract
Work with internal and external stakeholders to resolve issues and identify unique processes required for supporting senior level executive hiring
Foster a customer service environment across internal and external partners
Maintain and enhance weekly executive operations report and track key KPI's for executive search leader and the Talent Acquisition Leadership Team
Develop processes and practices compliant with OFCCP and FCC obligations Expertise in SAP Success Factors, Cluen/Encore, SIRVA Client Connect, and numerous internal software applications supporting executive search (video interviewing, scheduling, catering orders, etc.)

Technology Operations Lead Resume Examples & Samples

Compile & analyze data from existing tools for financial reporting and performance (trend) analysis
Prepare a diverse set of reports & analysis for management reporting
Participate in key business initiatives & assist with multiple levels of metric reporting
Working knowledge of End User Technologies and key cost drivers
Assist in preparation and evaluation of financial business plans and financial variances
Establish partnership with CCB Finance & Business Management teams
Maintain standard weekly and ad-hoc reporting requirements for program
Create presentations for review with diverse audiences in timely manner per planned schedule
Ideal candidate for this position will have prior PM role(s) leading large projects involving deployment activities for the business and technology staff
Ability to develop & foster relationships with business & technology contacts
Ability to work independently with little management oversight
Ability to develop effective client relationships across multiple stakeholders
College degree, specialized training or equivalent work experience
Minimum ten years of combined IT Operations and Project Management experience required
Minimum of 3-5 years of Technology PM experience in large company preferred
Experience with delivery of projects in multiple technologies, functions, and industries
Knowledge and advanced experience using MS Office suite including Excel, Powerpoint & Visio
Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills
Experience with financial planning, tracking and business case development
Experience with MS Sharepoint and prior experience as Sharepoint site admin/owner

Operations Lead Resume Examples & Samples

Responsible to develop project delivery competencies for business analyst and process analyst
Oversee business requirement elicitation, ensure quality control and consistency
Oversee business acceptance testing, ensuring defect management is in place
Oversee process mapping and documentation (Operations manual), ensure quality control and consistency
Lead in the delivery of test planning, test preparation and test execution activities in adherence to PMLC and SDLC standards of testing
Provide on-going support to IT business partners including Customer application system support and business queries
Participate in the design and coordination of project plans to ensure targets are met and provides timely feedback on project progress to team leaders and functional management
Responsible for business and gap analysis. Provide assistance to users on customer application enquiries and participate on projects as subject matter expert
Identification & management of process improvements on the various application systems, including expense savings
Act as an escalation point for application issues both directly and through internal/external business partners (including external vendors) as may be required
Support urgent process change / control updates due to Customer Impacting Events
Ensure timely notification of issues/problems and make recommendations for issue/problem resolution to project team and resolve and/or escalate testing issues where required
Perform business & workflow analysis through to proposal of applicable technology recommendations
Provide effective and timely communication to the team. This includes project expectations, feedback, project status and health, risk assessment and team achievement

Operations Lead Resume Examples & Samples

Responsible for monitoring the performance of the process
Liaise with HR for sourcing / recruitment
Responsible for implementing tools and methods as per internal UBS requirements
Focus on stabilizing the process and meeting customer expectation
Act as a point of contact between analysts and management
Assist with training and identifying training needs within the group
Mentor and guide the existing team and assist the new hires
Strong knowledge of the securities industry
Experience in settlements area of a brokerage firm or at a custodian bank or
Experience in brokerage industry trade administration and clearance or
Experience in interacting with clients and agencies such as exchanges or
Experience in a back office functions of bank, custodian or a brokerage
Ability to work and communicate with people
Ability to think strategically and translate strategy into action plans
Strong analytical skills with an ability to problem solve with a win-win negotiation approach
Advanced knowledge of PC applications and MS office
Expert knowledge of service procedures
Knowledge of Customer’s Culture
Excellent English written and communication skills
Graduate or Post Graduate in Commerce/ Finance (B.Com/ M.Com/ MFM/MBA Finance)
2 to 5 years of relevant experience in investment banking/brokerage firm/ custodian banking
Previous experience in transaction processing business would be preferable
Previous experience in handling a team
Aptitude for understanding technology
Independent decision making

Operations Lead, Manager / Senior Manager Resume Examples & Samples

Lead deployment of Lean solutions within distinct departments
Create an environment that promotes continuous improvement, increase consistency, reduce pain points, and empower employees to enhance the value of the service provided to internal and external customers
Provide initial Lean boot camp and reinforce training, development and coaching to operational staff throughout the business
Work closely with and coach underwriters, managers and other technical and support staff to ensure teams are proficient in and actively apply Lean practices
Navigators are trained and coached by a Stream Leader and an Architect, and have the opportunity to move on to Stream Leader, provided display of right maturity, skill and impact
Perform observations on the floor and work with line managers
Being a "catalyst of change" in one team
In the early phase of a transformation, help one manager work on one dimension (Voice of Customer, Process Efficiency, Performance Management, Organization & Skills, Mindset & Behaviors) and contribute as part of the Change team to form a consistent story
During implementation of the transformation, develop the skills of one manager in particular and help the team members on problem-solve and ignite continuous improvement in the work-cell, e.g
Coach team leader
Supervise dedicated expert
Ensure frequent update of the stream lead
Prepare and participate to daily brief/debriefs

Business Intelligence Operations Lead Resume Examples & Samples

Understand the BI workflows across multiple tiers of data - realtime, batch, ETL, cubes, visualization
Build tooling and frameworks to monitor internal and external data stacks and design SLA for monitoring
Perform root-cause analysis of BI SLA issues, help production engineers prioritize development efforts
Provide data driven dashboards and handle incidence response for maintaining SLA
Work cross-functionally with different teams, communicate effectively to influence technical direction, and improve operational robustness of FB BI systems
Manage on-call responsibilities, including rotations, escalations, and triage
Manage and drive customer escalations and customer education around data migrations between data sources/destinations

Oculus IT Operations Lead Resume Examples & Samples

Technical execution and involvement to design, scale, and ensure services/tools availability efficiency and result in driving Oculus employee productivity
Provide leadership, assist with strategy and overall direction of all Oculus IT related functions
Prioritize, drive and make decisions on all major projects at Oculus
Plan and drive program enhancements through defining, optimizing and managing effective business processes
Help plan, align, communicate, design, and execute service operations initiatives in partnership w/ management, peers, and other engineers
Manage day to day and prioritize operations, support and new build projects across all Oculus locations around the world
Partner and liaison with a Global Field and Helpdesk team, Information Security, Networking, Platform and Infra engineering teams within Facebook and Oculus
Build and maintain strong business relationships by engaging business leaders to understand IT business goals, market insights, challenges, priorities and provide IT strategies aligned with the business
Develop strong partnerships with 3rd party vendors in developing and maintaining service level agreements, ongoing management of service level compliance, and assist in driving the support knowledge base
24 / 7 response and support
Ensure compliance with IT security and general controls

VIP Operations Lead Resume Examples & Samples

Drive individual impact by delivering VIP support on a regular basis to VIP member including but not limited to client platform troubleshooting (laptop & mobile devices), support of collaboration services (document sharing, video conferencing, etc), network connectivity (remote access, digital authentication, wireless/wired, etc), and email/calendaring support
Provide guidance, oversight and hands on assistance with VIP Operations team members on a day to day basis
Primary point of escalation for service impacting issues effecting the team itself or raised by VIPs directly
Maintain operational awareness and detailed knowledge of VIP Operations performance based upon solicited feedback, task data at a team and individual tech level, and regularly communicates actions/decisions
Responsible for defining plans and actions in support of defined goals for the VIP Operations team
Responsible for monitoring active projects within VIP Operations and ensures they remain on track to achieving the desired measurable business outcomes
Works closely with IT operations teams to escalate systemic IT service issues to ensure resolution in a timely manner
Builds and maintains relationships across the IT organization

Accounts Payable Operations Lead Resume Examples & Samples

Building and developing Internal/External/internal client relationships
Building and developing relationships with key stakeholders and peers globally
Building and developing a strong partnership with our procurement partner based offshore in Pune India
Leadership through coaching and mentoring
Internal/external client query management
Driving, improving and changing locally maintained processes
Endorsing and monitoring compliance of internal clients to AP & T&E Polices
Managing reporting requirements of business

CIC Intelligence Operations Lead Resume Examples & Samples

Mature the Cyber Intelligence Center’s technology capabilities to include automation of threat intelligence feeds from various external and internal providers, support the intelligence management lifecycle workflows (intelligence requirements definition, collection planning, tasking, analysis, dissemination and feedback)
Own the Cyber Intelligence Center’s technology product roadmap and implementation timeline
Drive completion against the Cyber Intelligence Center’s technology roadmap. Generate technology requirements and collaborate with appropriate guidance to staff
Design, build, and maintain centralized storage repositories for archiving, querying and data mining of intelligence data
Manage the daily CIC operational infrastructure consisting of various platform, portals, databases, and servers
Build and manage a lab environment designed to process cyber intelligence and support analyst technology vendor evaluations
Implement technologies to feed multiple external data sources into internal repositories; support the onboarding of external intelligence feeds
Correlate internal data set with the CIC’s to derive actionable intelligence
Identify opportunities within operations for automation and implement solutions to increase efficiency and effectiveness
Leads meetings in fast paced environment communicating complex topics effectively at all levels of the organization
Confirms through coordinated testing efforts that applications deployed in support of a business appropriately protect the confidentiality, integrity, and availability of business information and stored and processed by them. Educates and advises the business and technical leaders regarding development, delivery, and management of security solutions
Interacts with multiple levels of management
Possesses a comprehensive understanding of how own area and others (i.e., architecture or infrastructure) collectively integrate to contribute towards achieving business objectives
Accountable for the end results of an area
Exercises control over resources, policy formulation and planning
Involved in short- to medium-term planning of actions and resources for own area
Full management responsibility of a team, including management of people, budget and planning
Actively engage in liaison activities with cyber threat industry associations, peer financial institutions, and information sharing communities to continue to evolve operations roadmap
Escalate and brief senior management on issues affecting technology delivery
Bachelor’s degree in Information Systems, Computer Science, or a related discipline. Master’s Degree preferred
8+ years working in an Information Security Technology Management or Cyber Intelligence job function
Proven history of delivering successful technology capabilities
Proficient in programming in VBA, VBS, Python or Perl languages, and the creation of Shell Scripts
Extensive knowledge of Microsoft Office products with focus in Excel, Access, and Visio; SharePoint experience a plus
Experience in designing, testing, and maintaining database repositories or similar solutions fed by multiple work streams and scrubbing processes
Advanced understanding of security aspects of multiple platforms, operating systems, software, communications and network protocols or an equivalent combination of education and work experience
Previous experience or similar working with IBM/i2’s product suite including Analyst Notebook and iBase, Paterva/Maltego link analysis software, Mitre CRITs with a solid understanding of each applications functionality and capabilities
Working knowledge of Mitre's Structured Threat Information eXpression (STIX™) cyber threat information language and Trusted Automated eXchange of Indicator Information (TAXII™) transport mechanism
Working knowledge of Soltra Edge information sharing platform
CISSP or GCIH certifications are a plus
Familiarity with open source intelligence service providers and methodologies
Understanding of networking protocols and infrastructure designs; including routing, firewall functionality, host and network intrusion detection systems, encryption, load balancing, and other network protocols
Previous Intelligence and/or Law Enforcement background(s), a plus
Information Security, Incident Handling, Malware Research, Hacker Techniques, and Incident Handling training and/or certification (CISSP, SANS GIAC, etc.)
Strong people management skills managing technology focused staff
Excellent analytical, troubleshooting, written and verbal communication skills
The ability to interact with Citi personnel and understand business imperatives
Capable of communicating technical issues to technical and non-technical business representatives
Ability to balance multiple demands and lead a team to develop solutions in a fast-paced environment
Experience developing and maintaining policies, procedures, standards and guidelines
Dedicated and self-driven desire to think creatively and produce results
Highly motivated team player and always eager to learn new skills; take on expanded roles and expanded responsibility
Strong threat analytical background

Outsourcing Operations Lead Resume Examples & Samples

Work with global and regional leaders and cross-functional partners to enable transition of new workflows to external partners successfully. Drive strategy and prioritization across teams. Help evaluate the impact of transition on teams and entire organization
Manage partner relationships with focus on driving KPIs across multiple teams, including but not limited to quality metrics, performance SLAs, insight/signal gathering, and knowledge sharing
Enable Facebook teams to convert signals & learning delivered by partners into better abuse policies, more effective reporting options, and efficient ways to process ever increasing abuse content
Own the communication between Facebook and partner teams covering all areas, ensuring timely information sharing for major product changes, customer trends, process changes to ensure smooth transition to operations and ensuring continuous transparency for all stakeholders

Operations Lead Resume Examples & Samples

Maintains neat and orderly stock and receiving areas
Handles the receiving of merchandise deliveries as needed
Processes stores to stores transfers, RTV’s and company initiated merchandise claims
Participates in product knowledge training and is ready to assist customers on the sales floor
Ability to provide excellent customer service
Ability to communicate in a clear, concise and understandable manner
Ability to listed attentively to others, understand material and provide instruction to associates
Basic PC skills
Knowledge of golf and golf clubs helpful
1-2 years of related retail or stockroom experience

Mail Operations Lead Resume Examples & Samples

Coordinate and manage day-to-day workflow in production-oriented department
Ensure that production standards are met and maintained
Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions
Oversee and assist in resolving escalated operational and customer service issues and/or employee problems
Responsible for monitoring individual and team productivity and quality, and providing feedback to management
Oversee training of new hires, ensuring a full understanding of departmental and Bank procedures as well as individual job responsibilities. Promote teamwork and the cross training of employees
Communicate to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives and progress of the Bank
Identify and implement work efficiencies through process improvement techniques
Monitor the attendance of subordinates and ensure accuracy of hours worked prior to submitting payroll information
Provide recommendations with regard to performance appraisals, promotions, salary increases, and disciplinary actions for subordinate employees
Demonstrate mastery of all area equipment and related non-exempt responsibilities
Perform all work in accordance with established health and safety procedures
Perform any other duties as assigned
High school diploma or equivalent mandatory
Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook
Three (3) years experience preferred in specified or comparable area

Operations Lead, Emerging Services Resume Examples & Samples

Serve as a thought partner to our Operation counterparts in Product, Engineering, Analytics and Policy Management
Provide program or project management support for major platform, product, and tool driven change initiatives
Demonstrate skill in data analysis, focusing on desired results, determining what is important and urgent, and clarifying next steps
Responsible for end to end exception handling and escalation management across emerging business areas

Operations Lead Resume Examples & Samples

End-user support for new policy on mobility programs
Summarizing CTO on monthly basis
Communicating to employees for moving to the corporate managed program
Onboard plot users to the Corporate Managed Program
Activation and deactivation of mobile and datacard services based on the request from the CMP users
Interaction with the vendors for resolving the issues related to mobile and datacard
Checking for any discrepancy in the Monthly bills
Resolve to the vendors to settle the discrepancies related
Track progress, challenges & risks as per program guidelines
Tracking the monthly bills received on time, follow up with the vendors if the bills are not received
Verify the monthly bills against the tariff plans, notify to the CMP manager if there is any discrepancies
Tracking the monthly payments to the vendors, payments to be made on time
Manage the stocks of the mobile / datacards issued to the users
Manage the pool mobile / datacards, issuing to the users and collecting back from the users, tracking the usage
Manage list of users who are part of this program, updates, deletions, etc

Digital IT Systems Operations Lead Resume Examples & Samples

Success in optimizing IT operations for customer-facing technology; managing application, computing, and incident management support functions ensuring availability of key systems 24 hours a day 7 days a week
Strong leadership experience in ITIL disciplines, in particular technology Change Management, Incident Management and Problem Management processes
Primary operations point of contact for digital partner
Monitors and manages PCI compliance status of all applicable digital partners, ensures new solutions are implemented in a PCI compliant manner
Performs support readiness assessments prior to digital projects turnover to production
Commitment to collaborate with developers and subject matter experts to ensuring routine maintenance and technical upgrades are executed
Monitors key jobs and file feeds, investigates and researches discrepancies and disruptions with the flow of data/file feeds between Cole Haan and digital partners
Successful track record of partnering with multiple dynamic digital service providers, acquirers, payment gateways
Experience leading mixed teams of full-time employees and contractors in both onshore and offshore models
Passion for being the liaison between the business units, technology teams and support teams
Experience, interest and adaptability to working in a Waterfall or Lean/Agile delivery environment
Exceptional collaboration, listening, written and verbal communication skills
Experience in Lean process improvement efforts

Technical Operations Lead Resume Examples & Samples

Provides accurate problem identification, ticket documentation and customer/vendor dialogue
Documents small-to medium-scale projects and delivers presentations with minimal supervision
Shift 5am-7pm Fri-Sun then after 1-2 Months Shift would change to Thur-Mon 3:30pm-12am
Minimum 5+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment
Minimum 3+ years experience in a technical lead or support management role
Minimum 1+ years experience with Unix operating systems, SQL query skills are required
Experience with environments such as Netbatch, Control-M and PeopleSoft / HP Service Manager are also desirable
Ability to troubleshoot and skilled in problem solving and decision making
Ability to interact with individuals on all organizational levels
Good communication both written and verbal
A self starter who can identify, escalate and resolve potential issues that may affect service

Circle Operations Lead-specialist Resume Examples & Samples

1 Reporting to: Head -O&M
2 Roles and Responsibility
1 Key Responsibility
Over all responsible for Managed Services (O&M) performance, SLA and KPIs
Process and Audit
Monitor & Ensure that O&M and Support services are delivered according to contractual commitments through the line organisations (FSO, GSDC, RNOC, BO etc.)
Overall responsible towards MSIP for O&M Service delivery as per target KPIs
Develop/improve O&M processes
Process Audit & ensure Compliance
Drive Improvement projects/ activities related to O&M
Ensure Customer satisfaction related to O&M services
Monitor Budget efficiency of O&M
Regular KPI reviews with regions, set long-term improvement plans and follow-up
Set and deliver strategy for improving operational effectiveness, and follow-up
Initiate structural improvement and efficiency programs, and follow-up
Provide feedback on delivery performance back to the line organization
3 Individual Competencies
Masters/Bachelor Degree or equivalent in telecom
Ability to work in a matrix organisation with a split between line and
Functional responsibility
1 Leadership
1 Perspective
Ability to set the operational strategy, and support in setting strategy for the FSO Organisation .. Estimate the impact of new strategies on service quality, employee satisfaction, customer satisfaction, and/or profitability
1.1 People Orientation
Ability to communicate with the global managed services organization and with other operations around the world. Ability to coach people in diverse roles in the organisation
1.2 Result Orientation
Ability to build good working relationships with Field Staff and Deliver Service as per Contract
2 Professional Competence

Business Continuity Operations Lead Resume Examples & Samples

Explains difficult or sensitive information in a diplomatic way; works to build consensus
Proactively shares experiences and knowledge towards the achievement of team objectives
Actively seeks challenging assignments, is genuinely excited by a challenge
Works across discipline boundaries to further the greater Nasdaq agenda
Interprets internal/external business challenges and recommends best practices to improve products, processes or services
Has vision as it relates to improvement, and furthering the offering/creating new business opportunities
Is the team coach/mentor. Develops and motivates the team for success
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
Constantly strives to improve and find better ways to accomplish personal and business objectives and performance
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
Sustains an environment that supports experimentation, rewards risk-taking and reinforces curiosity
Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
Shows initiative to deliver better results than expected and often offers his/her help to others in order to achieve shared goals
Provides expertise and guidance on highly complex and/or novel audit scenarios; influences policy and procedure development to ensure it is compliant, current and in accordance with both corporate and regulatory standards
Demonstrates subject matter expertise in local, state, and federal regulations
Provides consultation to both internal and external stakeholders by answering complex questions, providing direction, ensuring all parties are up-to-date, etc
Leads report preparation for management and regulatory agencies in complex or non-routine situations
Demonstrates subject matter expertise in current laws, controls and regulatory requirements framework and structure
Utilizes research to ensure compliance with regulatory requirements
Recommends internal controls necessary to properly mitigate complex legal and regulatory risks and resolve noncompliance issues
Maintains complex, ongoing relationships and pursues new relationships with regulatory agencies based on identified opportunities
Assesses process improvement recommendations and makes process improvements as necessary
Advances Nasdaq’s position with internal and external parties by staying compliant and resolving issues in a timely manner with minimal adverse effects
Makes recommendations based on determination of compliance with laws, regulations, or standards

Watson Iot-operations Lead Resume Examples & Samples

Working with Development and Operations team to pull provisioning reports
Monthly reconciliation of SaaS P&L to ensure proper financial reporting
On-going analysis of profitability by product segment
Track and maintain DOUs and licensing agreements for tools necessary to support SaaS solutions
Working with SaaS back office teams for Accounts Receivable and invoice / billings issues
Develop relationships across organizations in support of SaaS business
Line management monthly forecast and reviews with finance
Respond to ad-hoc requests as required

Client Operations Lead Knowledge Transfer Resume Examples & Samples

Coordinate, design and maintain training materials and documentation of Bank Solutions products in a variety of formats and delivery media
Deliver training on Bank Solutions products to Client Services associates
Create and deliver training in support business initiatives regarding process mapping, soft skills, business tools, etc
Encourage and support effective knowledge transfer within Bank Solutions
Stay up to date on knowledge of subject area and product releases
Facilitate instructor-led training sessions that may require travel
Minimum of 3 years’ experience developing and delivering training content
Knowledge of e-learning authoring tools and virtual facilitation tools
Coaching, facilitation and presentation skills
Expert level with Word and PowerPoint
Strong written and oral communication skills with a variety of audiences
Ability to travel, as needed
Must be able to live and work at the following Fiserv locations – Brookfield WI - Alpharetta, GA - Des Moines, IA - Sioux Falls, SD and Lincoln, NE
Ability to work effectively as part of a virtual team
Detail oriented and adaptable to change
Must understand how to design curriculum and develop content that is effective for the learner via a variety of delivery methods
Training experience in the financial industry and/or in the client service environment
Familiarity with SharePoint

VP, Technology Operations Lead Resume Examples & Samples

Provide 2nd and 3rd Level support for vendor and in-house applications
Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required
Perform daily health checks of the applications, scripts, and infrastructure supporting these tools
Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
Testing and Deploying new code updates and patches using firm and departing Change Control practices
Developing scripts to automate repeatable manual tasks
Troubleshoot and resolve system or provisioning issues
Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
Must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
Technical expertise on multiple platforms is required
Monitoring and resolving peregrine tickets
Work with Engineering on new code releases and defects
Participate in Disaster Recovery events and Major Event Changes
Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned
Test, modify, and implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
Engage third party suppliers on applications support issues
This position is anticipated to require the use of one or more High Security Access (HSA) systems
Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter
The enhanced screening will need to be successfully completed prior to commencing employment or assignment
5-7 years prior Wintel and LDAP platform administration
Production support background with strong emphasis on production change process and incident process
Troubleshooting skills with the ability to correlate various logs files, events, etc to get to root cause of issues quickly and correctly
Knowledge of the overall business operating models and underlying technical architecture
Ability to learn and apply new technologies quickly. Eagerness to learn new things
Flexible with regard to working shifts; On-Call & weekends; Overtime
Bachelors’ degree in Computer Science or related field of study or equivalent relevant experience
Extensive Windows or UNIX O/S background
Extensive database experience
Experience in programming languages including. Windows scripting, Perl, Python

Operations Lead Resume Examples & Samples

High School Diploma/GED equivalent
Fulfillment/production experience preferred
Advanced knowledge of all areas of operation in a fulfillment center environment
Experience managing performance metrics to meet goals
Strong collaboration skills, works well across functional areas, team player
The ability to support a unique culture by encouraging a fun work environment
Ensure execution of daily operations within the team
Accountable for production, supervision and guidance of associates
Solve/respond to TFS problems in a timely manner
Manage performance metrics to meet/exceed goals
Create and ensure a positive, efficient, safe work environment
Drive and manage change
Constantly work to support and grow the company’s culture

Continuity of Business Operations Lead Resume Examples & Samples

10+ years of relevant experience in Risk Management, Program/Project Management, Continuity of Business or Control and Compliance
Strong collaborative and communication skills
Highly dependable team player with ongoing commitment to excellence
Ability to delegate to and influence staff over whom you do not have line authority
Organized, self-motivated and able to work independently with minimal supervision in a fast-paced environment and with tight schedules
Demonstrated strength in people management and team building is key
Strong execution skills in a multi-tasking mode is critical
Excellent communication, superior verbal, written, executive presence and interface skills
Ability to operate in diverse environments and cultures
In depth knowledge of operations and processes, ideally across multiple geographies
Must be highly organized and have strong project management skills
Able to manage and influence effectively in a matrix environment

Total Rewards Operations Lead Resume Examples & Samples

Candidates with prior SaaS and/or Cloud applications preferred
Strong program and project management skills. Ability to multitask and handle multiple projects and priorities simultaneously
Strong personal and technical communication skills along with effective people management/ collaboration skills
Exceptional problem-solving and time management skills and highly detail oriented
Superior stakeholder management skills ; Interacts frequently with internal and external management and senior level customer representatives
Ability to lead effective meetings and briefings for internal and external representatives. Must often coordinate efforts between functional areas or members of an extended project team
Manages subordinates/highly skilled specialists who exercise significant latitude and independence
8+ years of experience in HRIS or a similar function including minimum of 3-5 years of management experience managing projects/direct reports
Project management, system implementation along with steady-state management experience

Data & Operations Lead Resume Examples & Samples

Empathize with market needs from clients and sales
Create vision for data strategy and operations within the company by building consensus with leadership
Drive alignment and execution with cross-functional teams including operations, sales and engineering
Lead data strategy, technical development and launch of highly scalable operations
Define and analyze metrics of success and build tools to visualize success
Respond to changes and continue adapting and building in a constantly evolving environment where the process is fluid and creative solutions are the norm

Technical Operations Lead Resume Examples & Samples

Minimum 2+ years’ experience in a technical lead or support management role
Minimum 3+ years’ experience with Tandem batch processing, including submitting jobs and validating data
Two (2) to five (5) years’ experience in UNIX operating system functionality. UNIX administrative skills a plus
Two (2) to five (5) years knowledge mainframe and/or tandem platforms
Understanding of monitoring tools a plus
One (1) to five (5) years’ experience using scheduler software such as Control-M, CA-7 and/or Netbatch
Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
Two (2) or more years of experience with Excel, Word, Access, Visio, and PowerPoint
Two (1) to five (5) years knowledge of relational databases
One (1) to five (5) years using Unix scripting such as ksh and perl
Two (2) to five (5) years knowledge of mainframe and/or tandem platforms
One (1) to five (5) years’ experience with file transfer software such as SNDM & SFTP

West Cluster Technology Operations Lead Resume Examples & Samples

Understanding of the principles, theories, practices and techniques for managing the activities associated with IT operations planning, support and integration of large-scale, complex security technology and services; and,
Understanding of technical domains of security technology and services such as, identity and access management, data loss prevention, technical change control, network security, databases and application security
Leading teams in a large organization
Managing, maintaining, securing and supporting security technologies and services used by member firms
Defining strategy for operation of all technical domains to meet needs of business demand organizations
Defining strategy and implementation plans for training programs to address technical needs based on business demand roadmaps
Addressing significant security infrastructure capacity, security operational and infrastructure operations issues for the region
Delivering cost-effective service levels of IT infrastructure to efficiently leverage the firm's intellectual capital
Developing and strengthening relationships outside the functional team, focusing on understanding the needs of those who depend on the teamâ€™s services and those who deliver services
Collaborating across lines of service to direct compliance issues to existing channels for investigation and resolution; consulting with the Office of the General Counsel, as needed, to resolve difficult legal compliance issues
Writing, communicating, facilitating, and presenting cogently; to and/or for all levels of industry audiences, clients and internal staff, management and key stakeholders
Fostering, through leadership and development skills, an inclusive and collaborative environment for stakeholders and team members; and,
Leading and collaborating with team members to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, answering questions and providing direction to less-experienced staff, coaching, developing, and mentoring staff including providing timely meaningful written and verbal feedback performance-related matters

Business Operations Lead Resume Examples & Samples

Program manage the company’s key business initiatives and provide visibility into the company for Leadership team on a weekly basis
Partner and consult with the initiative leaders to build out business roadmaps, develop clear plans of action, and track the status of weekly and monthly deliverables
Drive common goals across multiple teams by clearly conveying project plans and holding teams accountable for set deliverables
Facilitate meetings, including project kicks offs, weekly check-ins, and drive short term and long term business planning
Cultivate and maintain open communication and constructive collaboration between key stakeholders
Lead process improvement initiatives from planning to implementation, ensuring alignment of team goals and organizational objectives
Monitor and interpret the performance of various company initiatives, and present analysis and key trends to the Leadership team
Oversee operational projects that help the Leadership team work more effectively and efficiently
Assist Teespring’s Leadership team in preparing presentations and research findings for external meetings
Track, analyze and report on our key customer metrics and feedback mechanisms to drive an improved product experience

Data Operations Lead Resume Examples & Samples

Partner with Data Insights and broader IT groups to champion and implement modern Devops processes and tooling
Serve as a team lead, managing and mentoring system engineers
Participate in cross-functional initiatives to assure design for operations and dependability
Design and Build infrastructure, and processes to support Automated Test and deployment
Grow and manage a Data Quality practice, including automated quality checking and remediation of production systems, including Customer Data Integration
Provision, manage, and monitor on-premise and AWS based system infrastructure and services
Work in partnership with infrastructure, IT support desk teams, and offshore resources to develop 24/7 operations support
Bachelor’s Degree Required: Computer Science or Engineering discipline preferred
7+ years technology experience (Engineering, Infrastructure)
3+ years serving in Devops capacity
2+ years working with AWS public cloud (certification a plus)
2+ Experience working with Data Analytic Systems (Data Warehouse, ETL Processes, Hadoop, etc)
Strong understanding of modern engineering design principles (distributed systems, stateless processes, etc)
Creative, flexible, and quick to learn
Work successfully in a multi-project, deadline driven environment, within Agile framework
Experienced with both Linux and Windows Environments
Expertise in Python, Linux Shell, and SQL, Powershell a plus
Expertise with APM systems (New Relic, Pager Duty, etc)
Expertise in Continuous Integration, Automated Test frameworks (Jenkins, Travis, etc)
Experience with MPP Databases a plus (Teradata and Redshift)
Experience with Informatica or other GUI based ETL tools a plus
Experience with Hadoop a plus (AWS S3 + EMR)

Development Operations Lead Resume Examples & Samples

Providing configuration management and support for Special Investigation environments
Creating new capabilities and tools, including environments, containers, monitors, scripts, etc
Creating and preparing environments for testing including clusters, databases and Virtual Machines
Providing solution optimisation and tuning
Applying a Development Operations (Dev Ops) philosophy, contributing to all aspects of the Investigations project execution, from establishing environments through to developing solutions
Managing the day to day operations of the Special Investigations environments and supporting platforms, engaging with the wider CDO Platforms teams to do so
Conducting platform and application configuration management, capacity management, environment creation and readiness (software installation, configuration, etc), data preparation, solution development, performance tuning and solution optimisation
Influencing and engaging in solution design to ensure best practice and optimal platform capability
Engaging with the wider CDO Platform teams to ensure alignment and best practices
Expertise in administering Hadoop and ecosystem technologies such as Cloudera, Hive, Impala, Spark, etc
A deep understanding of UNIX (Redhat) systems administration including setup, memory, tuning, scripting and networking
Expertise in scripting and working in data processing environments including Python, Flume, Kafka, Pentaho and Informatica
Experience of using container technologies including VM ESX, Docker, CDH Parcels
Experience of using cloud environments including Google and Amazon Web Services
An understanding of chain of custody and working in controlled/secure environments
Experience of Configuration management including management and operation
Experience of Software distribution including Puppet, Chef and Monitoring Surveillance and Investigations (MSI)
Monitoring and enterprise management experience including with Geneos and Nimsoft
Experience of Security and Identity Management, including Lightweight Directory Access Protocol and Active Directory
Experience with Messaging and Communications, including Transmission Control Protocol/User Datagram Protocol
Experience of Information Technology lifecycle management, including Information Technology Infrastructure Library (ITIL)
Certified Operating Systems/Platform Administrator including RedHat and SUSE
A strong experience of complex systems administration
An expert-level Administrator and Developer, in more than one type of data processing technologies including Secure Hadoop (Cloudera + Kerberos + Encryption), databases (Oracle, MySQL), data integration tools (e.g. Pentaho, Informatica), scripting and data analytical tools and languages (Python, Spark, Hive, SQL)
Educated to Bachelor’s degree level (or equivalent qualification/work experience)
A creative Technologist, passionate about data and information
Innovative, creative, articulate and able to work directly with a broad range of stakeholders
Able to demonstrate examples of previously delivered and successful innovation projects

Operations Lead Resume Examples & Samples

Manage a small team of Dev Ops engineers that are responsible for the design, maintenance, security and monitoring of all
Infrastructure associated with our SVOD services
Manage our AWS account. Manage permissions, network security and optimise the cost of the services that we use
Work with the Video engineer to manage the storage of our video assets in S3. Optimise the storage architecture to meet the
Setup and manage test and production environments for our products. Manage the deployment of new software,
Design and implement a service monitoring solution that allows us to detect service outages, inform users once services has
Been restored, helps in isolating the root cause of the problem, and supports different levels of notifications (e.g. Critical level
For outage of component that effects who solution, Major for major performance hit in playback API etc)
10+ years as a system admin/network engineer
3+ years operating a service with 1M+ customers
An expert in solving complex technical issues
Has an Software/Computer Engineering or Computer Science degree

Business Operations Lead-latam Resume Examples & Samples

Knowledge in Business Intelligence
Experience with languages used for querying (e.g. SQL, Hive)
Being a host on Airbnb is a plus
*Please submit your cv in English***

Operations Lead, Business Integrity Resume Examples & Samples

Manage communications with external service providers and oversee on-the-ground outsourcing projects including physically sitting at the vendor’s facility several days each week. Action on bugs, questions and other issues arising from this partnership and oversight
Review and take action on suspicious advertiser behavior while identifying trend characteristics that can enhance automation. Conduct in-depth investigations leveraging large and complex data sets
Analyze massive scale structured and unstructured data to drive actionable insights
Create and maintain insightful automated reporting and dashboards to track business and operational KPIs
Leverage data-informed insights to drive new products, processes and initiatives
Monitor data trends to discover new patterns and schemes as they emerge, enhance the support and detection processes and improve team efficiency
Partner with cross-functional teams such as Product and Engineering to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale as it relates to our Outsourcing needs
Inform, influence, and execute new strategies and tactics for enforcement using sound analysis and impact metrics to support your positions
Dig in to data, maintain the performance of our operation and uncover trends to make recommendations to improve our support. Passion for operations and data to identify opportunities, and exploiting them while applying an eye for scaling processes and workflows

EAI Operations Lead Resume Examples & Samples

Installation, configuration, management and troubleshooting of Web Sphere Application Server 7.0, 6.0 and 6.1
Providing input to the process to make sure that the applications match with the MQ standards
Developing tests and infrastructure capability for new developed projects and present a support service for these areas
Providing support service to incidents, if ever there are failures or other related problems come up. Also, carrying out root cause analysis and resolution progress to problems
Providing accurate tasks and time estimates for several high priority projects
Performing successful Web Sphere Application Server (WAS) migrations from single server to Network Deployment configuration and also between various Web Sphere versions
Creating Project in Build Forge for doing auto deployment and other web sphere Administrative task
Web server administration, which includes installation and configuration of Apache, SunONE, IPlanet and IBM HTTP servers
Performance tuning, implementing high availability, load balancing, and scalability testing using WebSphere
Experience in Various stages of implementing Work Load Management (WLM) using Cloning and Clustering
WebSphere Admin console UI and command line utilities and different WebSphere topologies
Very good working knowledge of infrastructure components such as OS, Network, Firewall DMZs, LDAP, Databases etc
Excellent technology and infrastructure troubleshooting skills
Thorough understanding of WAS architecture, different WAS configurations (Base, ND, Enterprise),

Site Operations Lead Resume Examples & Samples

Fuji Xerox, Printing
Desktop management
Moves and Changes
Overseeing the outsourcing inventory, including changes thereto (new/retired outsourcings and materiality changes)
Assist with reviewing outsourcing arrangements with third parties that involve critical activities and ensure regulatory notifications and approvals are made and obtained as needed
Ensuring compliance with existing and new internal and external rules pertaining to outsourcing, incl. TPRM (third party risk management)
Review and work with relevant managers to implement TPRM policy, including any applicable supplements for the respective countries
Providing oversight relating to outsourced services risk profiles and monitor country/LE risk appetites set by the respective Mgmt / Control Committees and BoDs upon advice of ORM. Define third party risk tolerance to align with existing risk appetite and periodically review
Oversee the identification, management and remediation of outsourcing-related issue
Ensuring on-going monitoring of outsourcing arrangements is performed and supported by various metrics as included in the relevant Management Information pack
Ensuring required trainings are completed by all relevant stakeholders
Ensure escalation and proper reporting to Senior Country Management and BoD

Business Manager CTI Core Infra Services Business Operations Lead Resume Examples & Samples

Set strategic priorities with leadership team; identify key enablers to success and actively engage with respective owners to ensure achieving desired results; ensure continued progression of service, financial, and people agenda; ensure achievement of organization strategy
Workforce management inclusive of headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource locations strategy (in alignment to enterprise objectives), workforce real estate forecasts, talent management and organization development, and impact of organizational changes
Manage day-to-day operational events, providing business analysis and problem solving recommendations based on knowledge of best practices and process implementation; continuous interaction with both the leadership team and extended organization required
Financial oversight inclusive of expense management and controls, annual budget planning and ongoing forecast management, allocation/recovery of costs, vendor management/invoice analysis, global coordination of productivity objectives and actuals (target setting and results tracking); constant interaction with regional leaders and financial partners
Responsible for the definition and publication of the monthly operating report (MOR) to show progress against core objectives and demonstrate use of analytics to drive required performance/service changes as required; personally author materials (in PowerPoint) that provide our senior clients insights into complex challenges, progress against plan, and/or that educates them on upcoming changes; prepare and publish ad hoc reports, metrics, presentations, offsite and workshops materials, and internal communications as required
Champion improved client satisfaction through strengthening organization competency and driving global consistency for internal infra delivery practices across APAC CIS
Diligently manage both internal organization and infrastructure service performance through rigorous reporting against a comprehensive set of service objectives; actively engage with stakeholders for direct feedback on service quality vs. expectations
Manage ad hoc analytical requests and lead efforts in the analysis and generation of detailed management information reporting – liaise with operational partners including FinCon, HR, Risk Management, CTI Business Management, and regional providers to ensure transparency and accurate reporting
Support extended leadership team across all business management functions – drive responsibility and accountability with fact based analysis and communications; develop and implement metrics and KPI’s to help manage business
Manage volume, quality, timeliness and delivery of Business Management deliverables
8+ years of operations management experience, 5+ years of financial P&L ownership, 5+ years of executive communication experience, as well as extensive process and/or system development experience
Must be able to structure, plan and execute strategic initiatives with the right project discipline
Strong skills in relationship building and management, program management/planning, presentations and communication
Highly motivated, strong performer with a proven ability to work effectively with virtual and remote teams
Demonstrate leadership and adaptability when facing unique challenges encountered
High energy and a passion for project management and its processes
Very strong written, spoken and presentation communication skills
Commitment to quality, attention to detail and continuous improvement
Focus on delivery and execution; able to focus on details while seeing big picture
Experience and ease in interfacing with Senior Management and technical support teams
Track record of managing work to achieve milestones on time and within budget in a high pressure environment
Analytical, flexible, team-oriented, have good interpersonal and follow up skills with strong attention to detail and ability to multitask
Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project) and industry standard project management tools
Financial Services experience is preferred

Slhs Regional Operations Lead Resume Examples & Samples

Run and operate the installed SLHS environments
Install application and patching activities during planned maintenance windows
Manage capacity (storage, Vmware, physical rack space, database, etc.)
Handle all decommission activities and participate in the implementation of new hardware due to refresh requirements
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
Capacity reviews and recommendations to purchase when threshold are exceeded
Solutions – Analyse solutions for problems and discuss with management and team leads
Interactions with various levels if IT and client serving teams
FTDS E-Discovery and analytics application knowledge
Application support and familiarity of Service Now
Strong understanding of standard application architecture and development
Excellent knowledge of various infrastructure applications including Active Directory, DNS, and DHCP
Experience in establishing and supporting automated application monitoring protocols useful but not required
Working knowledge in ITIL Incident, Change and Problem Management

Channel Operations Lead Resume Examples & Samples

Working with leadership to design external sales processes and plans
Developing and managing external sales requirements
Negotiating external sales channel agreements and performance targets
Developing plans for systems, training and logistics support including storereplenishment and returns
Managing training and field support
Management of Service Level Agreements and scorecard metrics for external sales channel performance
Recruiting and managing a team of professionals to oversee channel setup, communications, training, systems deployment, stocking, forecasting, trouble-shooting and performance improvement
Forecasting and budgeting sales channel operations staffing and costs to meet promotional schedules and customer growth requirements
Prepares Technical and Engineering budget and manages all expenditures and capital projects associated with the technical department to operate within budget guidelines
Facilitates Technical and Engineering leaders to meet goals and projects
Monitors technical performance to comply with all industry and Company technical requirements
Develops and maintains good relations with public and governmental agencies
Meets all quarterly objectives associated with position

Advanced Analytics Platform Operations Lead Administrator Resume Examples & Samples

Manage Cloudera Hadoop environments and perform setup, administration, and monitoring tasks
Install & configure software updates and deploy application code releases to Production & Non-Production environments
Perform analysis and provide input to support capacity planning and solution design decision
Configure and tune environment and batch jobs to ensure optimum performance and 99.99% availability
Troubleshoot system issues and quickly identify solutions to eliminate impact to business customers
Proactively identify opportunities to implement automation and monitoring solutions
Contribute subject matter expertise to IT projects to support the design and delivery of quality solutions
Coordinate with Development, Network, Infrastructure, and other organizations necessary to get work done
Participate in standard processes for Access, Incident, Problem, and Change Management
Ensure that deployed hardware/infrastructure is scalable and reliable
Work with Architecture and Technology management on the tool definitions and engineering playbook definition required to support all aspects of analytics solutions
Partner with industry vendors that provide technology or user experience design components that support our Big Data architecture. Work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
Be knowledgeable and comfortable implementing open source technologies, including optimizing for enterprise environments
Work with our Control teams from Compliance, Legal, InfoSec to insure they are educated on the new Big Data architecture, and that these groups participate in the success of the development and deployment efforts
Contribute to how the Business Intelligence Environment Management organization will evolve as these new technologies are better understood and impacts on the existing platforms and teams are better understood
Mentor members of the engineering team, guide development standards and help define infrastructure architecture
Engage in innovative problem solving activities, requiring conceptual thinking as they will be responsible for creating 'out of the box' solutions with prototypes and pilots
BA/BS degree required, advanced degree is preferred in Computer Science or related field
Deep understanding and demonstrated success managing large Business
Intelligence (BI) infrastructure environments
Successful track record as an infrastructure leader in a comparable environment including the understanding of innovation and disruption culture enablers and inhibitors
5+ years’ experience with direct responsibility as a senior infrastructure build leader in a technology organization, with focus on integrating Business Intelligence technologies such as Big Data, Teradata, AbInitio, Cognos, SAS, DataStage. Hands-on experience is a must
Working knowledge of next generation data and analytics capabilities built on the Hadoop ecosystem, Spark, Kafka, Flume, HBase, Hive, Tableau and others
Understanding of application architectures and analytics workloads, including microservices, APIs, REST, NoSQL, machine learning and Lambda
Strong people coach with a passion for developing others
Deep consumer infrastructure knowledge and passion for emerging technologies (e.g., Stream analytics, Machine Learning tools and products) and how they will change consumer experiences
Customer–focused mindset and takes pride in creating an engaging and data-driven customer journey
Strong sense of ownership and accountability while being mission-oriented
Familiar with Agile methodology and related tools
Familiar with operational tools such as Service-Now
Insight into the way that Big Data is affecting industry and knowledge of best practices
Inspires others, influences and builds trust
Ability to effectively articulate technical challenges and solutions

Vulnerability Management Specialist Service Operations Lead Resume Examples & Samples

Security Operation Centre: provides detection & escalation function for handling of security events
Computer Security Incident Response: consist of lead emergency response members responsible for investigating security events and incidents
Vulnerability Management: provides vulnerability identification and remediation recommendation services for infrastructure services
Threat Intelligence: provides forward-looking and actionable threat intelligence to improve defences and/or respond to unknown threats
Lead and co-ordinate the activities completed by the service line which include: regular reporting; lead and co-ordinate all meetings to maintain governance and compliance; develop and enhance the regular reporting of current vulnerabilities and associated remediation activities to key stakeholders and senior IT management; drive continual service improvements initiatives; participate in activities collaboration between Cyber Security Operations and stakeholders
Assisting with Cyber Security project team to deliver incremental improvements to Vulnerability Management
Interacting with the Vulnerability Management operational team in Pune (managed by a MSSP) and ensuring effective service delivery
Research into new vulnerabilities and hacking techniques to improve defences and to respond to new threats targeting Credit Suisse
Creation of new Vulnerability Management processes to improve detection capabilities and reducing reporting time for creation of reports. You will be expected to create tools to automate the manual process
Assisting Cyber Security Operations teams during major security incidents and providing subject matter expertise regarding vulnerability

Operations Lead-frankfurt Custody / Multi Resume Examples & Samples

Overseeing the teams in relation to daily tasks carried out
Creating a risk focused and aware environment with robust control measures
Building and maintaining strong internal relationships with Business & Global Operations teams
Representing Custody Operations on business and product initiatives and supporting the Regional Operational Heads
Ensuring that the FFT Custody Operations and MMA environment is run in compliance with regulatory bodies
Taking responsibility for all management information, in relation to compiling data for Cap Models and Environmental Risk Indicator (ERI) requirements
Chairing 121s and team meetings, driving the team to achieving personal & collective targets
Being an escalation point for all key stakeholders and direct reports
Supporting client and internal testing activities
Acting as support to Department and Product Heads, stepping up when circumstances dictate
Prompting the processing of queries received via email, Q-Track (query processing tool), fax, Swift, and telephone and documenting client communication via QTrack
Investigating unsettled trades and pro-active client-specific transmission of information to the client
Processing instructions and queries relating to capital measures for clients and the supervision of client holdings
Processing inquiries regarding securities and cash turnover which result out of settlement and capital measures
Ensuring that risk issues are identified escalated and where possible, self-managed
Fostering strong relationships with external clients and associated teams
Strong Operations management experience with exposure to the globes trading markets
A methodical approach with good numeric and problem solving skills
A good understanding of securities lending processes and/or strong knowledge of settlements and/or trade support functions
An excellent understanding and appreciation of Operational Risk
Strong process improvement background
Relevant experience with an investment bank, financial institutions, accountancy or consultancy
Previous experience in running transition projects (beneficial)
Prior experience in a customer service-oriented field, preferably in the financial services industry
The ability to work under pressure and handle multiple priorities
Excellent team management skills with a strong focus on people management
German Language skills (beneficial)
An acute awareness of the time critical and complex nature of the operations environment
The ability to work under pressure and to tight deadlines in a high volume environment
Strong risk awareness

Development & Operations Lead Resume Examples & Samples

Plans and coordinates activities aimed at improving the IT infrastructure and operations of the ATLAS platforms
Provides strategy and implements required controls for sustaining adherence to IT policies and standards (i.e. Global Information Security, Enterprise Data Management, Audit, Compliance, etc.)
Ensures the overall health of the Corporate Treasury ATLAS platforms, including required capacity planning/forecasting and proactive management controls
Manages lower environment code migration processes, ensuring SDLC standards are followed
Ensures appropriate application and infrastructure maintenance releases, upgrades and hot fixes are applied as required
Collaborates with Technology Infrastructure teams to design, implement, and maintain platform security across Informatica Power Center, Red Hat Enterprise Linux, Microsoft IIS, Microsoft SQL Server and Netezza
Coordinates with infrastructure support teams for outages/upgrades, ensuring appropriate communication and coordination with affected stakeholders
Serves as an escalation point for escalated platform issues
Prepares service and capacity management reports for consumption by key Corporate Treasury stakeholders
Responsible for facilitating the execution of lower environment setup, release management and no-harm testing activities ensuring the quality, completeness, tracking and reporting of work items as they flow within and across teams
Responsible for test schedule development, status reporting, communications planning and management.
5+ years using the ITIL practices for IT service delivery
2+ years experience administering an Informatica PowerCenter Platform

Operations Lead Resume Examples & Samples

Execute daily action plans agreed upon by the management team to ensure effective and consistent store operations
Consistently model Vera Bradley’s core values
Ensure stockroom efficiency by timely and accurate receipt of product
Organize and maintain the stockroom with the Store Manager , Assistant Manager, and Keyholders
Execute daily, weekly, and monthly processes to ensure operational integrity
Provide a clean, organized and inviting environment for both customers and associates
Maintain an awareness of loss prevention
Comply with all established company policies and procedures
High School graduate preferred
Polite and professional
Exceptional sales skills
Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
Available to work a flexible schedule including nights and weekends
Constant walking and standing; frequent bending, stooping and reaching
Must be able to work with strong fragrances and scents in the form of eau de toilette, burning candles, bath and shower gel, body lotion, hand cream and bar soap throughout the work day.*
Strong sensory skills, such as good eyesight, good hearing, and dexterity
Ability to consistently lift 35 lbs., occasionally lift up to 50 lbs
Valid driver’s license with good motor vehicle record, must be 21 years of age**
Only applies to locations with fragrance
Only applies to locations with company-owned vehicles

Data Operations Lead Resume Examples & Samples

Tertiary qualified with solid experience in Information Architecture & Data Warehousing
Leadership ability, supporting staff to engage with senior stakeholders to implement solutions
Able to manage day-to-day priorities, and comfortable to escalate when faced with un-resolvable conflict or issues
Strong communication skills – oral, written and presentation
Ability to build and maintain relationships with internal and external stakeholders
Solid consultative and planning/strategy skills. Ability to work independently as well as with a globally dispersed team

Cib-ibo Operations Lead Manager Analyst Resume Examples & Samples

Serve as senior post-trade Relationship Manager for Priority Clients across products and post-trade functions. Priority Clients are clients that generate significant revenue for the CIB, utilize multiple products, and require significant operational focus to ensure a high level of service and support
Manage/execute specific Client Agenda projects and initiatives
Fundamental understanding of IB products
Working level knowledge and experience in securities/ derivatives products and processes strongly preferred
Knowledge/ experience in end-to-end post trade functions including (trade processing, collateral, valuations, confirmations, settlements, etc.)
Project/Program management experience – desired but not necessary
Excellent written and verbal communication skills. Ability to develop presentation/discussion material that effectively articulates the message, issues, ideas, etc
Client focused mentality
Ability to develop strong relationships with both internal business partners and clients
Strong organizational skills – ability to prioritize and multi-task
Self motivator
Change/efficiency orientated
Intermediate/Advanced skill set across Microsoft products (Word, Excel and PowerPoint)

Operations Lead Resume Examples & Samples

10+ years manufacturing & operation management
Working knowledge of Food Safety, Safety and Environmental regulations
Technical knowledge and experience with process unit operations
Experience with Continuous improvement programs/LeanSixSigma preferred
Solid understanding on Maintenance & Reliability best practices
Demonstrated team building, leadership and conflict resolution skills
Knowledge of basic HR practices, Cargill’s Guiding Principles, etc
Ability to effectively communication (written, verbal, presentation skills) at multiple levels of Cargill and customer organizations, written and spoken in English is required
Computer Technology – Demonstrates uses of basic PC software programs; explore how to effectively utilize and implement plant software; uses the internet to research changes. Ensure systems are integrated
Asset management experience
Working and understanding risk management
Budget/expenses control experience

Digital Reliability Operations Lead Resume Examples & Samples

The DRO APAC Lead is the primary contact and escalation point for the Digital infrastructure service and support activities
Directly Manage a group of DRO high performance infrastructure engineers with matrix responsibility across the APAC region
Drive technical bridges with resolvers to lead triage and resolution of incidents
Drive environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation
Identifying and exposing weaknesses, gaps and opportunities for improvement across the organization
Own processes to create and maintain operational support documentation
Accountable for Digital infrastructure hygiene and maintenance
Develop and deliver service metrics, consumable through reporting and dashboards
Understands and articulates the impact and importance of the Digital channel across our GSO Partners
Displays a sense of urgency around critical issues and presents the correct impact review in terms of business value and impact during technical and non-technical reviews
Influence technical and strategic direction through technology solution recommendations and be a key advisor on tactical and strategic decisions
Reinforce team approach throughout practice both on LOB projects and internal Service Provisioning initiatives
Minimum of twelve to fifteen years of relevant industry experience is required
Possess a strong technology background with the ability to challenge or validate technology decisions from a position of knowledge and experience
Track record of managing across multiple global locations, with a solid understanding of the challenges and benefit
Experience of managing in a matrix organization, achieving goals through partnership and collaboration
Strong organizational skills and ability to multi-task in a highly dynamic environment contained within a much larger functional organization
Ability to communicate, both written and verbal, at a level appropriate with the level of the audience
Ability to adapt to a dynamic work environment and must be able to multi-task and work with minimal guidance
Results driven, ensuring short-term goals are achieved while supporting long-term initiatives with an appropriate sense of urgency
Articulate the business value and impact of advanced technical and non-technical information with ease and knows when to seek senior management assistance
Proven extensive and detailed knowledge of distributed computing technologies including but not limited too: server hardware platforms, operating systems, server virtualization technologies, storage, networks, system management tools, databases
Familiar with infrastructure monitoring tools, systems management discipline, and automation frameworks
Proven experience of managing major incidents for a large firm across the technology stack, able to articulate approaches and experiences on how resolution times were improved and how to effectively lead and drive teams under high pressure situations
Demonstrated ability to lead, motivate, and manage a diverse team, as well as influence peers and clients

CS Operations Lead HMD PY Resume Examples & Samples

Look after company guest houses, bachelor accommodation facility, company owned/leased houses as a part of city administration
Coordinating with Public Relation department for leasing the houses as per requirement/agreement , ensure proper handling over/taking over formalities
Coordinate for allotment of company guest house to guests and house allotment to employees/ bachelors as per requirement and approval in consultation with the central Corporate Service team
Ensure development and maintenance of company assets/ facilities
Deputing contractors & maintaining contractual activities
Store management activities to ensure timely maintenance related services
Updation of records/details in SAP, Prepare MIS
Dealing with property owners related to leased accommodations issues
Liasoning with local authorities like City Corporation and GEB
Attending housing related queries of employees and solve within overall policy guideline
To help site team in case of emergency- for call based jobs
Communication Skills (knowledge of local language)
Better Coordination

Operations Lead Resume Examples & Samples

Four (4) years’ experience supporting intelligence community mission operations, intelligence analysis, operational activities and direct support to government agencies as the single Point of Contact for the government. This includes ensuring operational Service Level Agreements are clearly defined and executed for all operational services
Defining operational policies, processes, and runbooks
Analytic, and critical thinking skills, including the ability to conduct program and management assessments, identify needs and requirements, and develop non-linear process improvement recommendations
Experience providing leadership, oversight, and guidance to the effective management of complex projects; managing and mitigating risks, assessing customer requirements, identifying dependencies, and developing responsive project plans; in estimating costs and other resources using quantitative analysis to project requirements
Experience examining project successes and failures and making expert recommendations to improve products and services; considerable ability to deal with service failures and prioritize customer needs
Ability to balance responsibilities among project activities; ability to manage transitions effectively from task to task, adapting to varying customer needs
Expert knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles
Expert ability to communicate, both verbally and in writing, complex information in a clear, concise manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives

Business Operations, Lead Analyst Resume Examples & Samples

Be an evangelist for the usage and value derived from the key systems; work with business leaders to drive continuous improvement
Provide technical administration/management for FICO’s PS application (highest priority)
Provide technical expertise on data, and data processes, for any change requests. Perform changes, or work with Upland and IT as necessary to effect required change
Make minor application modifications to fulfill business requirements
Develop system reports (SQL); make available for users to generate
Develop and execute Test Plans for any changes made to the Tenrox application, reports, or underlying data processes
Develop and administrate any central operational reporting databases, specific for driving business performance (e.g. regional forecasting, project performance, etc.)
Represent PS with regards to FICO’s Quote/Contracting tool (“the Q”)
Bachelor’s degree, ideally in a discipline such as Business Administration, Computer Science or Information Management, or have gained the equivalent experience in a commercial environment
Previous experience developing SQL complex queries and reports
Experience as a business or systems analyst developing business requirements for IT
Tenrox and ServiceNow experience highly preferred

Operations Lead Resume Examples & Samples

Communicates effectively (including reading, writing, computer). Prepares and leads meetings as needed
This role has high expectations of interaction, engagement, coaching and leadership of any team(s) under their direction at all times. You will assist in coaching and discussions around team building. Assist in resolution to correction of these issues as needed
The Operations Support Lead must be flexible and will go to where the need is for them and attend meetings as needed
This role will assist as needed with the LEDS program this is not limited to training, monitoring, creating reports, working with all Departments to correct as need. Must ensure accurate downtime reporting within LEDs
Assist as needed with Process Orders are closed and paperwork is ready for the IC team
Work with all RCO Teams as needed
Models exemplary behavior that supports sound business and ethical standards
Receive additional training as needed to perform duties and responsibilities
Perform other duties that the Operations Manager may require
Support new products, processes and equipment startups
Attend various meetings and perform miscellaneous paperwork and reporting

Analytics Operations Lead Resume Examples & Samples

30% - Manage Reporting Operations and Analytics Delivery
Manage the report portfolio – identifying usage trends, working with users, recommending report addition, elimination, consolidation
Complete routine report enhancements and additions
Complete report production and make sure we have a high-level of report delivery
Maintains up to date documentation on all reporting and production processes
Requirements gathering for new reporting / analytics needs
30% - Develop and Manage Data Environments and Toolsets
Works with analysts and clients on data roadmap and data enhancements needed to support new initiatives
Work with analysts and clients to develop data infrastructure and tool roadmap to support continued analytics development
Work with technical resources to scope, implement and QA data enhancements
Be on point to monitor and escalate data and environment failures
Work with database vendor to land new data, enhance current processes, coordinate changes
Ensures data integrity (online, offline, data layer)
20% - Establish and Document Data and Analytics Standards of Practice
Work with analysts to identify, document and propagate best practices
Lead data and code governance with particular emphasis on making sure as new analytics are developed that knowledge is leveraged by all users
Evaluate new tools and practices
Support query library development including version control standards
Develop automation and process improvements
Maintains detailed data dictionary covering all data sources
20% - Project manages large scale projects spanning all analytics topics
Gathers requirements and outlines work activities for analytics, IT and client activities
Maintains timeline, scheduling, ensures on-time delivery
Engages with all analysts and clients to develop requirements
Experience managing detailed projects in a fast-paced environments
SQL programming experience a plus

Operations Lead Resume Examples & Samples

3+ years relevant (operations, engineering and/or contract) experience required
Team leadership abilities
Project management skills (MS Project, Earned Value Management System, etc.) are essential
Good organizational skills with the ability to manage multiple projects
Knowledge of ERP system tools (such as JD Edwards) & Bill of Materials (BOM) Mgt
Aerospace experience on prior development efforts at both technical and project management levels is preferred
Electric Systems Mechanical product line knowledge and experience desired

Operations Lead Resume Examples & Samples

Responds to basic member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards
Acts as a Subject Matter Expert (SME)
Investigates problems of an unusual nature in the area of responsibility in order to identify root cause. Presents proposed solutions in a clear and concise manner
Logs, tracks, follows-up and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
Works with external organizations (i.e., Social Security Administration (SSA) and CMS) to help resolve member and provider problems
Drives and supports WellCare initiatives at the team by interacting with peers and other internal and external business partners while demonstrating a willingness to conform to WellCare policies and procedures
Logs, tracks, resolve and responds to state regulators and market inquiries
Performs production related work as necessary
Preferred or equivalent work experience
Required 3+ years of experience in a related field based on Operational area
Intermediate Ability to effectively present information and respond to questions from families, members, and providers
Intermediate Ability to create, review and interpret treatment plans
Intermediate Other Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues
Preferred Other Customer service, quality or training certifications
Required Intermediate Microsoft Word

Power Plant Operations Lead-overseas Resume Examples & Samples

Create and maintain the 12-hour shift schedule for all operations personnel
Maintain training documentation and implementation for the operations personnel
Responsible for the accurate entry of data into MIMS maintenance system
Maintain accurate records to reflect the work accomplished by power plant operations
Responsible for the administration of material requisitions
Accurate maintenance of plant hazardous material Inventory
Responsible to maintain all operating logs
Direct lock-out / tag-out activities for PP equipment
Responsible to accurately maintain environmental, safety and property control records for audit purposes
Maintain personal accountability for Emergency Evacuation purposes
Stands watch as a Qualified Operator in the Control Room
When required, will stand watch as Qualified Floor Operator
Participates in the hiring and on-boarding of new employees
Implements appropriate disciplinary actions pursuant to Company policy, when necessary
Performs other duties as may be assigned

IT Operations Lead Resume Examples & Samples

Experience with designing, implementing, and maintaining an IP network infrastructure
Experience with designing, implementing, and maintaining cutting edge, large-scale technical solutions to provide reliable and scalable network and information services, including directory services, virtualization and Cloud computing, e-mail, and storage
Experience with leading large DoD IT initiatives and managing DoD network infrastructures and services
Experience with working in a US Army IT Agency-led environment
BS degree in Engineering or an IT-related field
CCNA, CCNP, MCSA, MCP, ITIL, Security+, or CISSP Certification

Threat Defense Operations Lead, Senior Resume Examples & Samples

Experience with several SIEMs and loggers, including dashboard and report generation and analysis
Experience with analyzing network and host logs to identify outliers and anomalies and creating, leveraging, and implementing IOC datasets, including YARA or OpenIOC
Knowledge of offensive and defensive host and network security techniques
Knowledge of common network and host security technologies and Cyber threat intelligence processes
Experience with malware analysis, including static and dynamic analyses
BA or BS degree in CS, IT, Cybersecurity, or a related field

Service Operations Lead Resume Examples & Samples

Must have active Top Secret clearance and be able to obtain a TS/SCI clearance
Significant experience leading and directing diverse teams in large-scale, complex, enterprise IT services, operations, and maintenance
Proven experience managing projects and implementing technologies and industry “best practices” that enhance productivity and system performance
5 years' experience as an Operations Manager (or comparable role)
Demonstrated experience applying ITIL processes in managing services in an enterprise operations environment
Experience using Remedy ITSM v7 or higher
ITIL intermediate certification
Provide integrated IT infrastructure capabilities and services for operations, maintenance, security, installation, monitoring, and decommissioning functions required to sustain and enhance the command’s existing and future infrastructure
Deliver IT managed services through service level agreements (SLAs) with performance-based thresholds to ensure USSTRATCOM mission accomplishment in accordance with (IAW) mission availability requirements
Maintain clear government insight by providing access to management data that is directly traceable and verifiable to contract requirements for cost, schedule, and performance
Provide effective management of IT hardware and software
Provide IT operations and maintenance expertise and support for operational acceptance testing during systems development and integration prior to components becoming part of the operational baselines in support of systems engineering, development, testing, and integration efforts

Technical Operations Lead Resume Examples & Samples

Coordinates all aspects of PTL operations to meet mission requirements
Maintains visibility on the availability and readiness of PTL equipment and personnel scheduled for deployment to diplomatic sites and events
Ensures the personnel readiness of individuals and teams scheduled for deployment
Tracks the deployment of equipment to destination through the Department’s pouch and mail system, and other means of transportation
Performs operational performance reporting to support capacity planning, surge capabilities, and status reporting
Coordinates with and assists other managers in day-to-day planning, execution and management of operational activities
Coordinates and manages project tasks to ensure project delivery within allotted budget and schedule
Builds and maintains a strong relationship with supported sites and events
Ensures compliance with DOS and DS/ST standards and procedures
Identifies and resolves problems in operations in a timely manner
Follows and enforces standard operating procedures for efficient operations
Maintains clear and accurate operations documents/procedures for reference purposes
Bachelor’s degree plus three years of experience preferred; high school diploma plus seven years of experience can be substituted for a bachelor’s degree
Experience with Microsoft Windows OS, Microsoft Office, Microsoft SharePoint, and the Department’s Centralized Maintenance Management System (CMMS) is desired
Must be self-motivated and the able to work effectively with minimum of supervision
Possess the ability to interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
Possess excellent writing and verbal skills
Possess excellent interpersonal skills, with the ability to build/maintain professional working relationships; must be proactive with the ability to work in a fast-paced environment, while handling multiple tasks simultaneously
Must have a current US Government SECRET Personnel Security Clearance
Must be eligible for and able to obtain and maintain required Security Clearance/access approvals

100

IT Operations Lead Resume Examples & Samples

Provide critical communication across multiple stakeholder groups within the IRS
Participate in Integrated Product Teams to identify and communicate key status updates and risks
Serve as the interface with the development team and IRS Oversight Management for a modernization development effort
Help plan, organize, direct, and control the activities and staff involved in the study, design, development, and installation of data processing systems, including systems analysis, programming and computer operations
Maintain responsibility for preparing project plans and presenting plans/status to management, as well as assist in the development of sprints and releases, system integration and testing
Participate in Scrum teams of business analysts, developers and testers to plan deliverables for each development sprint. Provide meeting minutes and action item lists within 24 hours of Scrum meetings
Provide expertise in identifying iterative process improvements and methods to streamline adoption of the methodology
Update Product Backlog Items to include new or revised requirements and backlog items
Support Deliverables to include Release Burn Down Charts, Sprint Burn Down Charts and Defect Log
Support solicitation of input and feedback from stakeholders and users after each Sprint
Take initiative and act as a leader to foster collaboration and communication between team members on technical issues, on process improvements, and in addressing and escalating project risks and issues
Bachelor's Degree from an accredited college or university required. An additional four (4) years of related experience may substitute for degree
At least eight (8) years of related experience in life cycle systems development, including systems analysis and design, requirements analysis, programming, and testing, required
Demonstrated ability to work with client management to regularly assess required contractor support
Experience coordinating, planning and scheduling resources for delivery of IT project artifacts and products
Experience directing and providing oversight for project tasks, including subcontractors
Experience creating and maintaining a schedule of tasks and dependencies for project support
Demonstrated ability to participate as a member of an Integrated Product Team (IPT)
Experience providing project status both verbally and in writing to a broad audience, including the IPT, client manager, company/corporate management, and project oversight entities
Demonstrated ability to oversee tasks to ensure client satisfaction
Experience responding to client and IPT requests for briefings or other assistance
Excellent verbal and written communication skills, hands on expertise with MS Office Suite and demonstrated success in client support
Very strong facilitation, planning and organizational skills
Demonstrated experience in iterative methodologies (Agile/Scrum)- leading Scrum meetings and developing Sprints, Product Backlogs, Burn Down Charts, and/or developing User Stories
In-depth understanding of the software development life cycle for implementing Enterprise level systems
Understanding of the role of software development tools and processes such as version control, defect and issue trackers, build processes, team collaboration tools
Experience working with dispersed teams, and using online communication tools such as OCS and Live Meetings, or similar
Experience managing deployment processes
Preferred experience includes

101

Threat Defense Operations Lead Resume Examples & Samples

3+ years of experience with incident response, security operations, or Cyber security
Experience with managing a security operations center or a team of analysts who perform assessment, design, and implementation of enterprise security prevention, detection, and response capabilities
Experience with SIEMs, including dashboard and report generation and analysis
Experience with implementing and maintaining network security devices
2+ years of experience with leading staff in project or task delivery
Knowledge of the Windows file system and areas of persistence
Certified Information Systems Security Professional (CISSP), GIAC Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or other relevant GIAC Certification

102

Operations Lead-gdd Resume Examples & Samples

Provide programme and project management support to drive projects of strategic importance to Development strategy
Strategize the deployment of Operational Excellence across all functions within GDD India by providing framework and project management necessary to develop Operational Excellence benefits case that are incorporated into site and tracked on a monthly basis
Develop and implement strategy review sessions and ongoing operating rhythm in order to achieve the Development goals
Drive transparency in decision making by developing and implementing optimal set of tracking measures, KPIs, scorecards, minutes etc
Serve as the operations lead for maintaining GDD India dashboard/scorecard. Regular inter-action with the Function heads to understand in detail the current status, challenges and future action plan; Follow up with the function heads as and when required
Responsible for identifying and sharing best practices that would be incorporated into GDD for future implementation across functions basis the feasibility and applicability
Accountable for resource planning and management (headcount and budget) for defined functions within GDD India. Review and challenge resource requests and expenditures for assigned functions
Provide associated consolidated latest estimates on current annual budget and for future annual budgets
Conducts research, and create original content and presentations from notes or from Manager’s guidance
Data management with regards to maintenance of organization chart updates of the various stakeholder functions
Support landscaping of capabilities and building entry plans for new functions coming to India by being the key contact in Hyderabad for global counterparts
Facilitating various town halls/ meetings as needed
Financial and Business Results

103

Senior Sample Operations Lead Resume Examples & Samples

Translates protocol-level sample needs into clearly defined deliverables in support of study start up with clinical sites and laboratory vendors. Understands team needs and communicates alignment with program testing strategy and escalates to Sample Strategy Analyst for the TA where there are areas of departure from established standards or recommended guidelines. Translates protocol-level sample management requirements into clearly defined deliverables in support of study start up with clinical sites and laboratory vendors
Partners across the protocol team to ensure sample management needs are clearly understood and able to be contracted in accordance with BMS policy
Develops sample collection instructions for sites as needed to ensure clarity, quality and promote compliance. Supports the site/investigator training for proper collection techniques, time point requirements, and sample handling to ensure viability and data reliability
Partners with clinical teams, Sample Strategy Analysts, vendor management, outsourcing management and global procurement to drive the strategic BMS position to enhance the value of preferred partners’ capabilities to BMS through early engagement with internal teams as well as our preferred labs, cross-organizational discourse and planning transparency
Supports escalation of sample management concerns during the execution of a protocol. Ensures all issues are logged, advises on mitigation and remediation of issues, escalates issues and drives to closure in support of team goals and timelines
Supports biomarker and pharmacokinetic/immunogenicity sample tracking; assessing requirements, establishing operational level agreements for service, generating reports and trackers, collaborating with internal and external partners for clarification and escalating issues to the clinical team
Supports the creation of documentation related to sampling strategies and updates at each DP (or ad hoc as necessitated by scope/nature of changes to previously established standards) by providing valuable assistance as scribe for critical strategy meetings including internal and external engagement meetings
Demonstrates good communication and interpersonal skills; leverages those competencies to ensure continuous progress of internal and external teams thus moving issues to resolution
Actively maintains a CSS&O Book of Work for his/her respective therapeutic area(s); ensuring protocol status and resource demand are updated for management assessment on a monthly basis
Maintain personal monthly time metrics in support of protocol startup and execution in order to aid senior management review of overall drug development costs
Participate as internal SME in Due Diligence efforts for third-party Specialty Labs to ensure that specialty lab operations are functioning with an appropriate internal control environment, and meeting expectations of relevant regulatory requirements as dictated by the nature of the work entrusted to their execution as required
Serves as CSSO liaison to other strategic and process improvement initiatives affecting his/her therapeutic area(s) as required
Fosters teamwork between BMS functional areas; creating a team environment based on mutual trust and respect. Encourages teams to share knowledge, experiences, best practices, and information on an ongoing basis
Displays strong written and oral communication skills. Works with all levels of staff and management to resolve issues and update on progress. Able to work with large and small teams to achieve business goals with professionalism and poise
Thorough understanding of organizational structure, operating culture, effective work styles and achieving results in a changing environment
Strong understanding of GCP regulations
Ability to influence in the matrix and across organizational/company boundaries
Experience and fluency with MS Office tools (esp. MS Excel, MS PowerPoint and MS Project)
Minimum of 5 years of experience in clinical drug development/clinical trial execution (D5). Exposure to biomarkers, pharmacokinetics or immunogenicity sample activities required, including sample collection procedures and logistics considerations. Basic understanding of data management required
College degree (B.S.) required, science background required
Firsthand knowledge of laboratory operations highly desired
Extensive pharmacokinetic and biomarker sample tracking, issue escalation with resolution
Demonstrated experience managing multiple projects of moderate complexity/global scope, in a highly virtualized team environment
Demonstrated ability to analyze and interpret problems/data from a variety of sources, and through effective partnering and utilization of resources, deliver strong business results
1602774

104

Data Standards Operations Lead Analyst, VP Resume Examples & Samples

Engage with Finance Content Management, Chief Data Office, Data Owners, Technology, and other process leads to discuss requirements, timelines, challenges, specific responsibilities and other information necessary for the DSMT Operations Team to proceed, as well as ongoing discussions on status, risks, and issues
Coordinate within DSMT Operations, across the Tampa, Manila, and Costa Rica Centers, to communicate requirements, establish assignments, and monitor execution
Participate in the Tampa / Global FRO Change Management forum to discuss complex requirements
Interact with FRO System Operations and other FRO units to ensure actions are performed in a coordinated fashion
Develop subject matter expertise on DSMT reference data and corresponding processes to effectively support business requirements
Acquire knowledge on other, significant Citi applications to support impact assessment at a holistic level
Ensure global DSMT maintenance and operations processes are properly designed, documented, and standardized
Review and approve DSMT technology change requests
Assist in staffing and capacity planning functions
Serve as work coordinator for Tampa-based DSMT staff
6+ years leadership experience in reference data management in a multinational financial institution, preferably Citi
Experience in financial and management reporting processes and systems preferred
Background in operating model design and implementation an advantage
Proven ability to deal with business and technology contacts across geographies and business units under extended working hours
Influencing and leadership skills in a virtual team environment
Track record in handling multiple, concurrent demands with various stakeholders
Self-motivated, with the ability to work independently
Excellent oral and written communication and presentation skills with senior management

105

Voice Operations Lead Resume Examples & Samples

Responsible for the day-to-day technology operations of our voice / call center systems
Recruit and manage a team of voice operations specialists; set clear, specific, and measurable objectives while ensuring seamless execution of departmental policies, procedures and customer satisfaction
Create a culture of operational excellence, accountability, and passion for customer
Drive outstanding 3rd party performance as Service Manager for all of our voice / call center systems and telecomm relationships (AT&T, Vz, Avaya, etc.)
Ensure voice / call center systems are proactively managed so wherever possible problems are prevented before they occur
Manage SLA’s for all voice / call center systems and ensure they are agreed to with the business
Ensure voice infrastructure is fit for purpose and capable of providing the agreed upon SLA’s
Evaluate and recommend new products and systems to improve network and telecommunications reliability, throughput, and productivity
Ensure predictable, consistent, and successful delivery of new voice / call center based projects; partnering closely with our engineering / architecture group
In close partnership with the Head of NW / Voice Operations develops strategies, goals, and action plans for the department
Develops recommendations and implements improvements to established voice / call center methodologies within SunTrust leveraging process improvement approaches
Ensure that robust documentation and procedures are put into place that meet business expectations
Review and recommend new technologies to ensure SunTrust is keeping pace with current and emerging technologies that meet strategic objectives while reducing cost
Ensure the voice infrastructure is fully compliant with all required security standards
Preparation of budgets and financial reporting as required - ensure all costing and expenditure are tracked and monitored during the financial year
Quickly learns and understands the SunTrust culture and becomes knowledgeable about how the organizations work; knows how to get things done through formal channels and the informal network
Influence and negotiate with senior management and vendors to ensure SLA’s are met
Typically mentors less experienced teammates on complex voice efforts

106

Imaging Operations Lead Resume Examples & Samples

Excellent delegation skills
Clinical trial experience preferred
Excellent grasp of SOPs
Detail orientated
Computer literate and familiar with the use of word processing, spreadsheet, presentation software and basic database applications
Access to personal transportation a must, along with the ability to work flexible hours when needed

107

Global Dupilumab Franchise Operations Lead Resume Examples & Samples

Ensure alignment and execution of the overall GBU, Specialty Care and TA strategy
Provide operational support to the Global Dupilumab Lead and her leadership team to help ensure strong collaboration, alignment and information sharing
Support emerging business priorities
Proactively highlight potential business issues and coordinate activities to address
Manage a broad range of projects to help ensure organizational effectiveness and attainment of strategic priorities
Responsible for prioritization, coordination and project management for global activities (including launch sequence and resource allocation); ensure knowledge sharing and alignment, whether brand specific, cross-brand or across projects
Work with GLT and EGLT members individually and collectively on key business projects and track projects by monitoring progress towards meeting goals, ensuring follow-through on the part of key players, and sustaining momentum needed to drive these initiatives
Coordinate Global Dupilumab S&OP process
Ensure receipt of ongoing performance and financial reporting information; coordinate additional analyses as requested
Prepare agendas and minutes for select internal meetings in consultation with the Global Dupilumab Lead
Prepare and coordinate review of monthly COMEX reports for submission
Prepare and coordinate review of responses for Investor Relations requests
>8 years related experience
Demonstrated strong leadership, strategic thinking and communication skills required
Strong analytical, financial, organizational and project management skills required with a demonstrated ability to successfully drive a project to completion with positive results
Must be results driven with a strength in transversal cooperation and management within a matrix without authority
Proven ability to work under pressure, independently and within a team in a very fast paced environment
Computer skills (Excel, Outlook, Word, Power Point and Microsoft project) required
Master’s Degree or the equivalent in Life Sciences, Business, or a related field preferred

108

Operations Lead Resume Examples & Samples

Full understanding of In-destination Support job requirements and duties
Maintain IDS availability calendar
Assist with screening and interviewing In-Destination Support staff
Ongoing DreamTrips Management
3-5 year of experience within travel industry- preferably as Tour Guide/Director
Experience overseeing scheduling or operations
Microsoft Office- proficiency in Excel, Word, Access and Power Point
Ability to think on your feet
Must possess or be able to obtain valid Passport
Ability to travel up to 25%
Preferred language skills- Spanish and/or Mandarin

109

Seed Operations Lead Resume Examples & Samples

Management of a focused seed processing and distribution team supporting multiple crops within Monsanto Global Breeding
Provide overall direction to the operations team and implement site strategy in collaboration with the Warehouse Operations Manager
Financial management including budget forecasting, cost management, capital planning and expenditure, expense reporting, and payroll
Identify key performance metrics and use data/analytics to drive improved site performance to optimize labor and automation resources
Develop workflow schedule in collaboration with field and planning teams to support on-time trial seed preparation, packaging, storage, order fulfillment and distribution
Provide leadership and training for team compliance with ESH procedures, regulatory protocols, and business conduct policies
Coordination of hiring and supervision of seasonal/temporary employees
Bachelor's degree in Agriculture, Agricultural Engineering, Mechanical Systems Management, Manufacturing, or a related field
At least 1 year of demonstrated people leadership experience in research and development, manufacturing, production, operations management or related areas
Exceptional teamwork and leadership skills
Highly effective verbal and written communication skills
Demonstrated proficiency in Microsoft Office suite, specifically Excel, Outlook, and Word
Ability to work extended hours during peak operational seasons
At least 3 years of demonstrated people leadership and project management experience in research and development, manufacturing, production, operations management or related areas
Knowledge of research-scale seed processing equipment and best practices
Knowledge of process improvement principles such as LEAN and/or Six Sigma

110

Operations Lead Resume Examples & Samples

A minimum of eight (8) years experience in IT operations including data center, hosting and managing cloud-based solutions and operating both web and client server based solutions
Four (4) years experience supporting intelligence community mission operations, intelligence analysis, operational activities and direct support to government agencies as the single Point of Contact for the government. This includes ensuring operational Service Level Agreements are clearly defined and executed for all operational services
Experience examining project successes and failures and developing recommendations to improve products and services; considerable ability to deal with and recover from service failures
Ability to take input from multiple sources balance customer short and long term priorities
Effectively gather and communicate impact and scope of options during emerging situations and planning activities to support effective decision making
In depth knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles

111

Operations Lead Resume Examples & Samples

5+ years of experience with working in an onsite DoD acquisition program management office
2+ years of experience as an office manager for an office of approximately 20 people
Experience with the Army Risk Management Program and the Risk Management for Acquisition Guide
Experience with Microsoft Office, including Word, Excel, PowerPoint, Project, and Outlook
Ability to create senior-level reports, briefings, and documents, including at the Flag, General, or SES level and deliver them with approval-ready quality in editorial-quality English
Experience as a military staff officer or senior administrative officer
Experience with Microsoft PowerPoint and Word at an expert level
Experience with a C4ISR environment or client preferred
Possession of excellent customer service skills
BA or BS degree in Business, Law, or Communications preferred
Project Management Professional (PMP) Certification preferred

112

Technology Operations Lead-product & Services Team Resume Examples & Samples

Fill the role of subject matter expert (SME) for products assigned to the team which you are aligned
Identify inadequacies within the environment and implement solutions to resolve them
Provide high level support and escalations for Cyber Tech Operations team
Project implementation and execution; Data mining, analysis and reporting
3+ years’ experience with Linux and/or Microsoft Windows Servers Operating Systems management
3+ years experience of scripting / programming desired (Shell, Perl, PHP, VBScript, Python, etc.)
Vendor certifications such as MCSA, MTA, MCSE, RHCSA, RHCE, CCIE, CCNA, CCNP, and CCSP etc. preferred
3+ years’ experience supporting and troubleshooting information security applications and systems
5 years of overall IT experience with the ability to articulate and document support the operational processes
Excellent written, interpersonal planning and organizational skills with the ability to communicate at all levels of the organization
Technical understanding of large enterprise environments and system integration and design

113

Operations Lead, Professional Services Resume Examples & Samples

3DEXPERIENCE, the Compass logo and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES and 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries
Supporting the Professional Services Automation (PSA) tool on a daily basis
Establishing and implementing Professional Services policies, procedures & processes
Continually review and monitor Professional Services processes for efficiencies
Set up and configure new projects and financials when new business is won
Lead monthly billing and invoicing cycle for Professional Services project portfolio
Support large projects and programs by generating monthly financial reports, forecasts and burn rate reports
Review Professional Services Statements of Work (SOWs) financials for accuracy
Align team members to global standards, timelines and processes
Establish and report Professional Services Key Performance Indicators (KPIs) for new and existing initiatives

114

IT Business Operations Lead-gso Resume Examples & Samples

Lead project teams to support and/or execute audits addressing regulatory requirements (i.e. SOX, PCI, Safe Harbor) and compliance initiatives (i.e. ISO 27001, SOC2, STAR)
Lead project teams to support and/or execute risk assessments in support of regulatory requirements (i.e. SOX, PCI, Safe Harbor) and compliance initiatives (i.e. ISO 27001, SOC2, STAR)
Partner with BU, IT, and GSO team members to identify and recommend controls, policies, and standards in order to enhance and continually improved security services
Drive remediation efforts to successful closure
Candidate must be a US citizen
Candidate must have 5 years working in information security
BS degree required (IT preferred)
Functional knowledge of applicable security regulatory requirements (SOX, PCI, Safe Harbor)
Functional knowledge of compliance initiatives (i.e. ISO 27001, SOC2, STAR)
Functional knowledge of risk methodologies (Octave, NIST 800-39, ISO 27005)
Ability to communicate risk methodologies and concepts to the BU and IT
Demonstrated experience with controls definition, development, implementation, and assessment
Demonstrated experience leading security assessments
Strong interpersonal skills and ability to work effectively with diverse and distributed teams
Strong attention to detail, project management, and organizational skills
Travel requirements <=25%

115

Global Mobility Operations Lead Resume Examples & Samples

Work with our mobility partners across the region to ensure a smooth mobility experience for our employees
Provide assistance with international assignment nuances along with providers and serve as the primary contact for employees on questions and detailed assignment requests
Ensure comprehensive immigration advice is provided timely and accurately to partner with key internal stakeholders (e.g. recruiting)
Work with vendor and global immigration team to keep up to date on changing immigration regulations
Manage scorecard system for relocation vendors and provide analysis on performance
Coordinate and execute on day-to-day operational activities of mobility, tax and relocation
Build knowledge base content around Global Mobility and work with offshore team on knowledge ramp-up to continually improve and develop Tier 1 response
Address employee related inquiries around Global Mobility processes, policy, and issues
Partner with internal teams for process and systems improvements to the internal transfer process
Perform audits to endure reconciliation processes are done in accordance with local/country laws
Produce ad-hoc reports as requested
Drive process and system improvements with global mobility programs
Lead cross-functional efforts with internal stakeholders to improve system functionality, integrations, and data integrity
Lead communications on process and system changes around global mobility operations
Manage content updates to program on internal portal
8+ years’ experience in Global Mobility, immigration and relocation within APAC
Strong vendor management skills with a focus on accountability and building relationships
Robust analytic skills, including data analysis and interpretation skills with the ability to effectively use data to drive recommendations
Demonstrated problem-solving, prioritization, and customer service skills
Demonstrated experience in both international and U.S. domestic mobility policy and processes
Ability to identify data integrity issues and the impact to the other areas (i.e. payroll, benefits, etc)
Person has the ability to think through E2E solutions to improve the processes
Ability to work independently with minimum supervision and lead multiple projects simultaneously involving various groups / locations / vendors
Advanced knowledge of Excel data analysis / manipulation, including pivot tables, V-lookups, and chart creation
Prior experience in employee relations or customer service working directly with front line managers, leaders, and employees or HR preferred
Experience in developing innovative methods to automate manual processes
Member of the Employee Relocation Council (ERC) and Global Mobility Certification is a bonus

116

Mumbai KYC Operations Lead Resume Examples & Samples

Previous experience in banking and finance and knowledge of AML policies and regulatory requirements is preferred
Experience of control/risk or Compliance (AML/KYC) function will be an advantage
Knowledge of key regulatory entities e.g. OCC and FSA and any other relevant regulatory bodies will be an advantage
Manage team leads on site in accordance with globally consistent KYC Operations standards ensure maximum production is maintained at all times across the site
Point of escalation for team leaders/case managers, relationship management team and compliance for countries of responsibility
Ensure transparent and open people management culture within teams
Setting, monitoring and achieving operational goals for the site in accordance with global objectives, and delivering against agreed targets in terms of quality, productivity for the region
Effectively maintain a highly efficient process environment
Ensure that the key processing controls in the department are maintained by teams within pre-requisite standards
Oversight for the timely and accurate MIS reporting of processing/escalation metrics for department
Ensure adequate capacity planning
Design, manage, and continuously optimize and improve processes of the KYC Operations group in accordance with global standards
Implement change and innovation to the site to ensure best practice
Superior planning and organizing skills
Strong Leadership and Motivational skills
Excellent workflow management skills/experience
Virtual/remote management
Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, Visio, Project)

117

AWS Partner Operations Lead Resume Examples & Samples

Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm
Lead cross-functional projects to help resolve issues impacting core sales operations, scale and grow the areas of analytics, reporting and planning
Help identify, structure, and lead key business programs across AWS including planning, quota setting, performance improvement programs, reorganization and resource allocation
Build relationships with senior leaders and key managers and lead relationships with AWcross-functional areas like Finance, Marketing, Human Resources, etc
Manage and refine operational tasks related to Partner recruitment, onboarding, enablement and ongoing development of Resellers
Perform general data entry and data management
Build custom Dashboards in Salesforce.com
Excellent working knowledge of SalesForce.com
Proficient with MS Word, Outlook and PowerPoint
Ability to communicate effectively across all functions and levels of the organization

118

Operations Lead-client Onboarding Resume Examples & Samples

Supporting a team of KYC Analysts, ensuring that Deutsche Bank best practices are adhered to
Demonstrating knowledge and playing an active role, regarding KYC issues relevant to your team’s activities
Ensuring all relevant issues are escalated appropriately in a timely manner and with the right levels of prioritisation by the team
Monitoring reporting metrics, to ensure service standards are maintained by your team
Serving as a point of guidance and escalation for your team and providing overall policy and procedure guidance
Evaluating and resolving issues around the quality and content of alerts in partnership with the team
Acting as the team’s central point of contact for Anti Financial Crime (AFC), concerning changes to policy, procedures and regulations
Supporting ongoing change initiatives, understanding the regulatory environment, challenging the status quo and displaying initiative and innovation
Managing project deadlines and demonstrating commitment to relevant forums, projects and business developments
Participating in business initiatives involving client on-boarding and documenting new processes
Ensuring the team’s procedures and related documentation are updated, completed and maintained across all clients and processes
Ensuring the appropriate and confidential handling/sharing of sensitive client data
Encouraging a positive and professional working environment

119

Operations Lead Resume Examples & Samples

Managerial experience in supporting a high volume transactional processing environment -10+ years
Management experience in supporting production schedules and managing/control of substantial IT production operations with responsibility for ensuring established service levels are met - 10+ years
Ability to analyze complex problems and developing solutions -10+ years
Leadership/teaming/interpersonal skills- 10+ years
Project Planning and coordination experience - 10+ years
Background with AMS processes and procedures - 10+ years
Skilled in managing to system and application metrics - 10+ years
Managing a large ERP solution both Hosting and Business Support - 10+ years

120

Operations Lead Attestation Lead Resume Examples & Samples

Working with multiple Programme Work Streams and Global Teams, to flesh out details for processes/documentation
Coordinating/tracking the progress of all evidentiary documentation to completion
Creating metrics and reporting to support programme delivery
Supporting the team with their questions and escalating to management when necessary
Developing and maintaining PADD key operating procedures, or localised guidance materials based on the ongoing pipeline of change requests, arising from the client on boarding organisation
Coordinating with the responsible office for Foreign Account Tax Compliance Act (FATCA)/Compliance Review Systems (CRS), Technology and Tax operations
Supporting tax related remediation teams
A background in tax related processes, with an understanding of tax regulations i.e. FATCA and CRS
Strong organisation skills
Articulate with strong written and oral communication skills to deal with front office, back office trade capture teams, control areas, Information Technology and clients
Proficient in Microsoft Excel, a competent business user of other Microsoft products and Outlook
Knowledge of client on boarding and regulators (beneficial)

121

Dcipher Operations Lead Resume Examples & Samples

1 year of experience with documenting laboratory workflows
Knowledge of the DCIPHER platform
PhD degree in Public Health
Experience in working with CDC and the Emergency Operations Center

122

Infrastructure Operations Lead Resume Examples & Samples

Bachelors degree or an additional 4 years of equivalent experience
7-10 years of IT experience, 5 years in similiar role
The MCS infrastructure operations lead will provide project management and technical oversite of several teams providing IT system administration services
Must understand the technical domain and dependencies to be able to assist others in accomplishing their operational tasks
Provide technical and operational escalation point and provide act as an intermediary to management
Previous IT operations experience in an IT service organization Desktop and server support for Windows, Linux and Macintosh IT Service Management
Successful experience leading projects
Ability to obtain DOE Q clearance
VMWare experience
ITIL Intermediate

123

Business Operations Lead Resume Examples & Samples

Serve as the primary liaison between the Communications Group and Finance
Partner with teams across the business to develop a new rigor around budget management, IO management and PO management
Manage the overall vendor program for the Communications Group
Maintain a team-wide contact list including vendors, refresh regularly and publish
Own space management and planning for the Communications Group, in partnership with the space lead for Marketing
Manage the Business Management Team SharePoint site
Own a variety of additional cross-group, strategic projects based on the evolving business needs

124

Operations Lead-know Your Client Policy Alignment Team Resume Examples & Samples

Conducting day to day management of a team, of KYC Policy Alignment Subject Matter Experts (SMEs)/Analysts, ensuring that best practices are adhered to
Leading a small team of Policy Alignment SMEs/Analysts in delivering the framework, procedures and ensuring continuous review and updating in line with the Firm’s policy and Regulatory environment
Playing an active role regarding the KYC DTOP framework and issues
Ensuring all relevant issues are escalated appropriately, in a timely manner and with the right levels of prioritisation by the team
Monitoring reporting metrics to ensure service standards are maintained
Serving as a point of guidance and escalation for your team, and providing overall policy and procedure guidance for the Team
Evaluating and resolving issues around quality and content in partnership with the team
Building and maintaining strong working relationships with your Operations Manager, Lines of Business, Operations, Audit, Compliance, Technology and Team Leaders to ensure consistent quality delivery
Supporting the ongoing change initiatives, and maintaining an understanding of the regulatory environment, challenging the status quo, displaying initiative and innovation
Participating in business initiatives involving DTOPs or policy/regulatory change, for client on-boarding and documenting of new processes
Encourage a positive and professional working environment
Significant banking/financial services experience, including supervisory/management and KYC/Compliance experience
A KYC SME in your own right and have a demonstrable ability to manage a small team of 3+ SMEs
Experience of preparing, implementing and monitoring DTOPs across a broad organisation
With the ability to demonstrate strong written communication skills
An understanding of Control, Compliance and Investigation functions in the banking industry
A familiarity with AML/KYC/Tax regulations and industry guidelines
An understanding of the possible implications of financial sanctions on banks and financial institutions
A strong research background, and the ability to understand the implications of financial sanctions on individuals/blocked person’s/Specially designated nationals (SDN’s) and the risks of dealing with them
The ability to understand the risks of dealing with politically exposed persons (PEP’s) and the regulatory expectations around dealing with them
A very good understanding of the end to end KYC and client on-boarding processes
The ability to motivate a team in a challenging environment, and assist the team in facilitating greater efficiency and timely production to high quality standards
Effective communication skills at all levels and across internal and external stakeholder groups
Strong interpersonal skills, inclusive of conflict resolution and relationship management
Demonstrable project delivery skills
Able to work well, apply sound judgement and make timely decisions under pressure
Proactive and self-driven
Highly organised and agile
A Bachelor’s degree or the equivalent experience or qualifications

125

Technical Operations Lead Resume Examples & Samples

A Bachelor's degree in a technical major; Science, Engineering, Pharmacy or related field is required
Advanced / Graduate degree is highly preferred
A minimum of ten (10) years of overall experience in the regulated manufacturing industry required
At least six (6) years of experience in Technical Operations required
Three (3) years of management experience supervising professional exempt level individuals
Proficiency on industry standards, investigations/technical assessments, compliance, and validation is required
Direct experience overseeing solid dosage operations or technical teams is required
Experience working with regulatory agencies is preferred
Fluent in English/Spanish written and orally
Knowledgeable in

126

Idiq Business Operations Lead Resume Examples & Samples

Lead execution of existing IOC CONOPs and development of new CONOPs dimensions within the discrete management elements
Monitor and identify emerging opportunities through paid subscriptions and federal databases such as Deltek GovWin, FedBiz Opps, etc
Lead preparation/execution and follow-up of weekly IOC Opportunity Review Board
Work with IDIQ vehicle PMs on integration and execution of vehicles within the IOC CONOPs, including vehicle start-up, tools integration, metrics, reporting, opportunity distribution, compliance matrices, corporate website requirements, and partner management
Coordinate and facilitate IOC led Brown Bag presentations to share vehicle and CONOPs concepts with internal and partner stakeholders
Educate customers and internal BD, Contracts, and Operations staff on the company’s available IDIQ contract vehicles
Support BD, Capture, and Group calls to the customers as needed
Develop and maintain stellar relationships with customers and industry partners as well as internal team including BD, Capture, Proposal, Operations, Contracts, Subcontracts, Finance and Recruiting personnel
Manage the IOC metrics program focused on leverage and usage of the IOC’s capabilities
Assists in communication and coordination with teaming partners
Develop and manage a network of teaming partner contacts to maximize business opportunities
Participate in preparation of RFI responses, and new IDIQ vehicle and task order proposals, providing proposal coordination and other facilitation
Represent the company at customer-facing events, tradeshows, and industry events
Bachelor’s Degree in Business, Marketing, a Technical Discipline or related field and 5-8 years’ professional experience
Must have a basic understanding of Information Technology and Professional Services industries
Must have a good understanding of the Federal Procurement Process
Must have experience analyzing the details of an RFP/RFQ, SOW, Awards, and Modifications documents
Must have experience participating in the proposal preparation process
Must have experience using tools such as GovWin IQ, BGOV, or Govini, and federal public databases such as Central Contractor Registry (CCR), System for Award Management (SAM) and USASpending.gov
Must be proficient in MS Office tools – Outlook, Word, Excel, PowerPoint
High level of commitment to exceptional customer service & relationship building
Strong problem solving, organizational and interpersonal skills
Ability to work both individually and in a team environment
Self-motivated with the ability to work in a fast paced environment
Must be clearable to at least Top Secret level

127

CCC Operations Lead Resume Examples & Samples

Experienced in Project Management, Planning and resource management
Experience with operations and maintenance of large-scale computer and communications systems/networking environment
Effective communications in ability to brief technical system and network issues and overall system reports to program management and customer leadership using appropriate tools such as Microsoft Visio and PowerPoint
Sound knowledge and practical experience to direct the assessment and development of Tactics, Techniques and Procedures (TTPs) and/or Operating Instructions (OIs) to effectively administer, operate and manage services under C2BMC operational control
Proficiency in Microsoft Visio, Project, Word, PowerPoint and Excel
Knowledge and proficiency in technical writing
Shift work and oversight/support of off-hours events will be required at times
DOD Secret Clearance is required to start
Previous experience as a C2BMC Watch Officer, or with other 24x7 operations and support processes similar to that used within the C2BMC Command Center
Experience in liaising with other DoD Agencies and associated Ballistic Missile Defense Systems operations/organizations

128

Regional Connectivity Services Operations Lead Resume Examples & Samples

Ensuring that the services are performed in accordance with the delivery agreement, scope and service levels
Servicing as the principal interface in the operations area between the service provider and CS with respect to all issues relating to services provided by the provider
Maintaining awareness and performance of the service delivery within both organizations
Identifying and manage risks associated with the service agreement
Identify, manage and drive regulatory compliance
Identify and manage area of improvement such as automation & self service
Ensuring efficient management of service requests, incidents and operational issues
Ensuring that service requests and issues are addressed in a timely manner
Ensuring that the service provider provides an effective level of incident and problem management in accordance with CS standards, and communicating these standards to the CS client/consumer base
Ensuring that information is provided to enable provider to adequately access CS future infrastructure requirements

129

Operations Lead Resume Examples & Samples

10+ years of experience with program or application transition
Ability to effectively prioritize needs, requirements, and other issues
BA or BS degree in Business, IT, or Information Management or 10+ years of experience as an operations lead in lieu of a degree
Experience with working in the intelligence community
Possession of excellent risk management, teamwork, leadership, and conflict management skills

130

Ghrs, Platform Operations Lead Resume Examples & Samples

Bachelor’s degree in computer science, software engineering or equivalent experience in retail, human resources, supply chain or financial industries
6-8 years systems engineering experience
In-depth knowledge of IT concepts, strategies and methodologies with a focus on application operations
Experience with Microsoft and Linux operating systems; Amazon Web Services (AWS)/Cloud with SaaS platform support
Demonstrated strong leadership and management skills and the ability to deliver results through others
Track record of process improvements
Knowledge of PeopleSoft or other ERP system experience – HR, digital document management, or timekeeping system background a plus
Have a "hands-on"/"roll up your sleeves” mentality

131

Operations Lead-know Your Client Policy Specialist Resume Examples & Samples

Providing quality KYC Policy advice and engagement to relevant Stakeholders at either Global or Regional / Local level
Performing route cause analysis in partnership with Client OnBoarding (COB) policy function production on policy related bottlenecks
Contributing to and assessing Country addenda versus the minimum Global Standards in partnership with the KYC programme, Country AFC and CDD COB production
Reviewing and providing feedback on central Policy Change requests and initiatives including engagement with local Stakeholders
Supporting the implementation of Global Minimum Standards into Country / Region
Providing ad-hoc support of Central Policy to drive forward central globally applicable policy initiatives
Analysing on-going changes to KYC Policies and defining corresponding key operating procedure requirements for the region in conjunction with the global Anti-Financial Crime group
Developing and maintaining KYC key operating procedure or localised guidance materials based on the on-going pipeline of change requests arising from the COB organisation
Experience in a Banking environment
A strong background and expertise in AML / KYC, demonstrable knowledge of AML laws and regulations as required
A comprehensive understanding of the dynamics of Financial Regulation
Strong knowledge of the fundamentals of anti-financial crime and the conduct of business regulations
The ability to work collaboratively whilst driving decision making
Strong research skills and advanced skills in various Microsoft applications such as Word, Excel and PowerPoint
A strong communicator, who is comfortable presenting material to Senior Business Leaders
Ability to effectively listen, partner and consult to obtain optimal results
Innovative-minded with the ability to create consensus around solutions

132

Process Operations Lead for Hire to Retire Resume Examples & Samples

Manage process in scope to provide seamless business process performance and results
With guidance from the Global Process Head specify process in scope, integrate them into the end-to-end process and provide process documentation within the global frameworks
Manage business plan and budgets for process in scope in alignment with Center Operations Lead
Ensure appropriate information, communication and collaboration with relevant stakeholders (e.g. teams, GPH, Center Operations Lead)
Ensure continuous process improvement and innovation and alighn them with GPH. Translate strategic imperatives and global innovations into actual process improvements
Managing Hire to Retire processes - talent acquisition and recruiting, employee services, HR administration, learning administration, HR IT support (team of 13-15 people)

133

Operations Lead Resume Examples & Samples

Understanding of Datacenter management for Operations in a DoD environment
Experience defining and tracking major milestones in support of large projects and tasks
Understanding of Oracle technology infrastructure including Supercluster and X86
Understanding and knowledge of DoD systems and in particular DISA
Ability to communicate clearly and effectively both verbally and in writing
Develop and maintain schedule associated with task execution
Assist in the direction of shared resources across multiple task threads in an Operational environment
Maintain program Service Level Agreements (SLAs)
Interface directly with stakeholders (internal and external) to coordinate task activities
Ensure the maintenance of environment documentation and diagrams
Ensure execution of Configuration Management practices
Identity and introduce process improvement activities as needed

134

Product Operations Lead-biologics Resume Examples & Samples

30% Participates as a member of and with appropriate Governance Teams in Pharmaceutical Development & Technical Operations to manage product(s) project portfolio, for status check-in, and for future support requirement understandings of development products within the pipeline portfolio
20% Develops and presents robust and effective product strategies & lifecycle plans for Tech Ops related to Commercial and Development Products in Phase IIb and Phase III that establish strategic imperatives which deliver growth for the product(s). Works hand in hand with Marketing, Regulatory Affairs, Legal and Finance departments notably to ensure Operations strategies are complimentary & aligned with the Portfolio/Product Teams and Brand ones
20% Establishes strong partnership and working relationships with Product Lifecycle teams, R&D and Portfolio/Product Team Leads
10% Provides support to the PO&NE teams and Supply Chain where necessary e.g. budget, long range plans, financial modeling for project justifications, due diligence activities, etc
Bachelor’s Degree required, preferably in a life science field. Advanced degree preferred
Minimum of 10 years industry work experience with experience in pharmaceutical development, manufacturing, operations, finance, and/or program management required
Experience in problem solving, negotiations, presentation, project management, and collaborative team-building with non-direct reports (matrix environment)
Demonstrated financial and business leadership understanding

135

Operations Lead-south Africa Resume Examples & Samples

Efficiently producing the daily throughput targets according the planned schedule by directing the activities of labour across all lines in accordance with agreed quality, food safety, sanitation and EHS standards
Ensure the production is produced within the agreed OEE targets (waste, labour utilization) volume and to use the Continuous Improvement tools to implement improvement initiatives to realign when deviations from targets occur
Supports problem solving in terms of developing action plans for achieving set targets
Monitors the cost of the cogs produced by ensuring the timeous and accurate stock count takes place each shift
Investigate and take remedial action where variance occurs to ensure the stock produced balances back to the raw material issued
Responsible for the through put produced on the processing or packing production lines
Responsible for Quality, Sanitation, Food Safety standards
Responsible for production floor Safety Targets
Complies with and ensures that all health and safety rules are met and acts pro-actively by addressing any safety concerns which may be harmful to self or other employees
Responsible for ensures that GMP (Good manufacturing practices) encompassing food safety (HACCP) and sanitation standards are adhered
Ensure that all the training required by MQFS takes place according the FS/S/Q training matrix frequency
Production related B Tech / Degree, is required
Functional numeracy: An ability to determine an insight from percentages, averages and trends
At least 3 years managing in a cereal making or packing environment is essential
At least 18 months experience must be at a supervisory level
Computer literacy & proficiency is essential especially
Word – to be able to write production reports
Excel – to manipulate data by insert formulae and generated
PowerPoint – to be able to compile presentations
Drive results – takes ownership of the production floor
Leadership – creates a clear vision for the shift achievable, motivate the staff to achieve the targets, and inspires and go above beyond
Collaboration skill – builds trust in the shift, communicates effectively
Analytical skills by thinking broadly – is able to look at a situation, see the connections and patterns across data and trends, think both short and long term
Act decisively – is able to think through various possible solutions and then make a timely decision to action on one of the solutions reasoning efficiency against effectiveness
Energy

136

Senior VP-business Operations Lead Resume Examples & Samples

Work well in ambiguous situations
Strong project management, organization, planning and coordination skills
5 years experience in a large, multi-national corporation or an entity with similar global reach and complexity
Strong understanding of financial accounting
Strong follow up skills; demonstrated accountability for roles and responsibilities
Power user of Microsoft office suite
Candidate must be able to handle highly sensitive and confidential data with utmost discretion

137

Data Leakage Protection Operations Lead Analyst Resume Examples & Samples

Subject matter expert and lead for the Symantec DLP vendor application
Primary contact for rule development, testing and deployment of new policies. Must work with business contacts and policy development lead to ensure proper implementation
Lead a team and ensure proper interfacing with sector and business information security teams as well as vital internal investigation team members
Ensure the proper controls are set and followed for adherence with Content Monitoring and Security Incident Reporting processes; tracking business unit specific events through successful closure
Provide guidance to team members and help create reporting analytics and progress reports on high-impact Data Protection issues
Support DLP initiatives and clearly communicate project timelines, dependencies and issues
Troubleshoot system issues and serve as liaison with technical counterparts, as needed, until implementation of a solution
Support manager in the development of staff
Bachelors Degree in Technology or related major required
5-8 years of Information Security experience
Track record of managing work to achieve milestones on time in a fast-paced environment
Knowledge of data communication techniques, Technology Infrastructure Components and MS office

138

Technical Operations Lead Resume Examples & Samples

5+ years professional experience in building and managing Linux systems, specifically in a high-availability web application environment
Bachelor's Degree in Computer Science or a related field
Solid understanding of modern web application architecture, TCP/IP, HTTP, and standard network and system security technologies
Experience installing and configuring web servers (Apache/NGINX), application servers (Tomcat/Express/NodeJS), and common server components utilized for NodeJS web software development
Solid understanding of UNIX system administration concepts and duties
Exceptionally skilled in building and managing automated software deployment pipelines (Jenkins) and supporting source and configuration management tools (Chef, Puppet, GIT)

139

Oconus OFS Operations Lead Resume Examples & Samples

Bachelor’s degree and 3+ years professional technical experience; may substitute 4 years direct experience on C-RAM in lieu of the Bachelor's degree
Able to meet deployment medical/dental requirements
US citizenship; current Secret security clearance
Superb written and verbal communications skills
Superb problem solving skills
Ability to be trained in C-RAM Architecture and Sub-Systems Architectures
2+ years leadership experience on the C-RAM OCO or CCM Program
Prior military experience as an officer or NCO, or similar civilian experience (please describe)
Prior military contractor experience
Experience or familiarity with C-RAM System of Systems and military communications systems
Ability to interface with senior staff, both corporate and Government (U.S. DoD, DoS, DHS, or foreign) Customers

140

Business Operations Lead Resume Examples & Samples

Lead multiple client audit/assessment projects being accountable for schedules, deliverables, and successful closure
Work with Information Security on a project by project basis to define team level responsibilities (Info Sec Team vs. Audit Management Team)
Provide guidance to Audit Coordinators in completing daily activities
Prioritize projects based on client demand, and FICO’s available resources
Lead remote and onsite client audit/assessment meetings, identifying and securing the appropriate SME’s within FICO
Analyze existing processes and make actionable recommendations on improvements and efficiencies – execute on recommendations as assigned

141

Platform Operations Lead Resume Examples & Samples

Managing large-scale eCommerce or Electronic Trading distributed infrastructures
Running IT operations for mission critical services with the demands of 24x7 service requirements
Managing a team of local and offshore teams in the banking sector with experience delivering to technology, front & back office teams

142

Technical Operations Lead Resume Examples & Samples

Provide technical leadership on our biggest accounts including Networking, Server, Storage and Backup, Patching, AntiVirus, Database, Web Services, Applications and Cloud services
Participate in customer meetings to explain technical findings, recommendations, and address technical concerns. Lead the discussion across multiple engineering teams internally to troubleshoot and address complex issues and problems and provide updates on plan and status to customers
Articulate and define IT best practices for managing large, complex enterprise IT production operations. Be able to effectively drive improvements internally around processes and tools and work with customers on understanding their environments and driving positive change and improvements within the NaviSite service offering. Fully knowledgeable on current NaviSite processes and capabilities and working within boundaries when developing solutions for customers
Be the technical liaison within NaviSite Service Delivery and drive priorities for managing the customer environment and ensure technical issues are being addressed effectively and communicated to the customer. Escalate within groups as required, coach and mentor team as required and facilitate delivering a high value experience for the customer
Work closely with Senior Service Delivery leadership and third party vendors and service providers to update technical status of customer environments

143

IT Digital Solutions China Engagement & Operations Lead Resume Examples & Samples

Engage the business product line and marketing (Digital Channel) teams. Understand and address China digital (web content, eCommerce, digital marketing) needs
Be the IT Digital Solutions team liaison to the China business team
Lead China IT web operations, online store transactions management, and web authoring support for localized content
Understands China’s digital trends. Provides operations and technical solutions inputs to the IT Digital Solutions team
Drive, troubleshoot, and address critical China web site and eCommerce transaction issues
Work closely with the vendor and help make key technical decisions for China. Clearly articulate decisions to business partners, support, and leadership team
Drive suppliers to provide regular operations updates, dashboards, and communications
Good understanding and experience in web infrastructure (networks, DMZ, performance, security, servers)
Strong understanding of the China web, social media, and eCommerce trends
Have experience with Oracle WCS/WCC, ATG commerce, database, and Endeca search integration or similar digital products
Good understanding of the China network and web infrastructure
Ability to work well with India and US team members/suppliers
Demonstrated strong cross functional collaboration skills (networks, hosting, security, and business partners)
Demonstrated strong supplier management skills
Drive for results

144

Digital Operations Lead Resume Examples & Samples

Resource allocation
Ability to coordinate with remote/offshore team
Strong communication skills, ability to communicate with all levels of the organization
Experience with authoring or administrating Content Management System
Web Front End Development or design skills preferred
HTML / CSS / JavaScript

145

Operations Lead-amazon Go Resume Examples & Samples

Daily coordination of department duties, allocating team resources to handle task load, leading meetings, assigning tasks, coordinating breaks and lunches, and communicating with internal and external partners
You will function as an authority and point of contact for emerging issues and associate concerns
You will ensure successful shift execution through tracking, reporting and feedback of emerging issues and associate performance and coordinating the response to various escalations
You will be viewed as a SME with knowledge of tools, tasks, policies and standard operating procedures
Provides ongoing production support, including assisting with training associates and verifying SOP compliance
Uses established processes to identify individual performance gaps and coach associates to meet and exceed expectations
Participates in process and quality improvement initiatives
Handles assignment of projects and programs in addition to specified Lead responsibilities
Works in queue when not conducting Lead responsibilities
Maintains a high level professionalism and approachability
A completed Bachelor’s Degree or equivalent experience
Flexibility to work weekends and/or nights is a requirement
1+ year experience at Amazon and previous experience as Lead at Amazon
Have a track record for being self-motivated and demonstrated ability to follow-through on projects to completion
Ability to multi-task and maintain composure is critical for success
Experience communicating with and presenting information to internal and external customers, including senior leaders
Experience with performance metrics and process improvement
Demonstrates exemplary performance in current position, including productivity and quality

146

New Product Introduction Operations Lead Resume Examples & Samples

Hold process stakeholders accountable to required deliverables and milestones
Assess enterprise system solutions and master data for gaps to support new products; coordinate solutions and report status
Oversee operational readiness of the value chain and host NPI Ops Alignment forums
Minimum of 10 years' experience in Supply Chain, PLM, Program/Project Management, or Semiconductor Manufacturing
Experience leading large-scale projects or programs, working with metrics & analytics, and leading process improvements
Understanding of program management best practices; PMP Certification a plus
Proven ability to lead teams
Ability to translate broad or general concepts into tangible deliverables
Ability to make independent decisions; able to assume leadership responsibilities
Possesses financial acumen
Ability to influence others using a variety of approaches with or without positional authority
Exceptional presentation skills
Comfort in dealing with ambiguity

147

Bio DS Operations Lead Resume Examples & Samples

Manage biological Contract Manufacturers (CMOs) in order to supply biological Drug Substances in the required quality, quantity, timing and cost; following defined production schedules, quality agreements and established manufacturing contracts. The responsibility covers supplies for clinical development and commercial products, manufactured under GMP regulations
Manage technical projects (process and analytical transfers, validations and optimization projects) at CMOs and support registration to Health Authorities
Ensure efficient Operational Management of CMOs producing biological Drug Substances (commercial and clinical Development)

148

Mission Operations Lead Resume Examples & Samples

De-confliction of system assets and resources for a 24x7 operational system
Obtain a Full Scope polygraph - post hire
Must have the ability to adjust to changing priorities, multiple demands and crises
Obtain system operations certification; the certification required has knowledge based learning and on the-job training provided
Utilize analytical skills and demonstrate strength in attention to detail
Develop checklists, recurring daily update slides, and update shift passdown log utilizing Microsoft Windows environments and tools
Display effective oral and written communication
Participate in the development of engineering processes, methods and tools
Work with customers to understand their needs to aid in entry and processing of near-term requirements; This position works very closely with the customer and requires a professional and customer focused attitude
This position requires a current Top Secret/SCI clearance. Position is contingent on clearance verification and customer concurrence. Please include clearance and date of recent SSBI on profile/resume to be considered.**
Windows familiarity as an end user
Familiarity with engineering processes, methods and tools
Willingness to sit for a Full-Scope polygraph with a favorable result (post hire)
Work 12 hour rotating shifts
Experience working in a real-time operations environment desired
Experience leading technical/operational teams
Experience working in a real-time operations environment
Some knowledge of Web-based tools, such as SharePoint, is desired

149

Operations Lead-nsw-br-ei Resume Examples & Samples

Providing strategic and day-to-day management of our Kit Room function
Supervising a team and ensuring ongoing development and training
Ensuring accurate data integrity and on time cycle counts

150

Asean Account Operations Lead, CBS, Singapore Resume Examples & Samples

Report to the ASEAN Market Leader
Drive and champion the Account Management Framework
3 - 5 years of relevant work experience in business operations, and/or sales process
Professional and confident with first rate interpersonal skills and executive presence
Project management experience, strong organizational skills and attention to detail
Ability to multi-task on projects and assignments in order of priority & resolve conflicts
Ability to apply strategic thinking and analysis and demonstrate business & sales acumen

151

Operations Lead Resume Examples & Samples

Design tests for functionality and stability of each technology element separately (Telephony 1800, Interactive Intelligence, SAP, Salesforce.com) and as a whole. Test extremes in terms of schedule, transaction volume, duration of telephone connections, etc
Design tests for all the ‘user stories’ (requirements specified for the project), of each element separately and as a whole
Institutional knowledge transfer
Design tests to determine critical variables between one country and another and how much time does it take for an analyst to be trained and familiarized with such variables
Recruitment and training
Design tests to validate availability of qualified workforce, specially fluent in Portuguese and English
Design tests to determine time and effort required to train a Customer Service analyst, for each one of the positions in the new organizational design
Execute each one of the tests previously designed
1) Education level required: Bachelor’s degree required in Industrial Engineering, Systems Engineering or related disciplines
2) Years of Experience: +4 years overall Business/Customer operations/IT and project implementation
3) Required knowledge: Project Management, process mapping and analysis tools, SAP
4) Required skills: The ability to understand and work across multiple business domains in support of projects is required
5) Required Experience: Experience in assessing, architecting, designing, developing, testing, deploying, and supporting Business Process Management (BPM) solutions
6) Language: Spanish, English, Portuguese is a plus
10) Location of the role: Bogota, Colombia
Live Our Credo – Demonstrates and inspires the behaviors that reinforce Our Credo
Connect– Cultivates meaningful external relationships and partnerships outside of J&J, adding value and insights for the enterprise; insight-driven to proactively uncover critical unmet needs and turn them into new opportunities
Shape – Translates insights into innovative and viable products or solutions, creating value; challenges the status quo and leads change management activities, creating positive change; takes and properly manages risks, while maintaining the highest standards of quality and compliance, contributing to value creation
Lead- Takes ownership for talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations and encourages others, contributing to a high-performing organization
Deliver- empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future resultsAdministration

152

Domestic Custody Operations Lead Resume Examples & Samples

Bachelor’s degree in Business Administration, Finance or related field required, with Advanced degree in related field preferred
10-15 years Financial Services experience
10+ years in securities operations management
Proven leadership abilities and strategic management skills
Demonstrated analytical, decision-making and problem solving skills
Effective communication skills – capable of articulating compelling strategies with an ability to balance listening and advocacy to achieve desired strategic goals. Results oriented – effectively combines business acumen, sound decision-making, and a bias for action
Strong organizational skills – capable of motivating and managing organizations or teams to deliver desired results
Models and maintains the values of openness and inclusiveness
Travel: 5-10%

153

Operations Lead-client Onboarding Resume Examples & Samples

Supporting a team of KYC Analysts, ensuring that Deutsche Bank best practice is adhered to
A strong background in Banking / Financial Services experience, including supervisory / management experience and KYC / Compliance experience
An understanding of control, compliance and investigation functions in the Banking industry
An awareness of global AML / KYC regulations and industry guidelines
An understanding of the possible implications of financial sanctions on Banks and Financial Institutions
A strong research background and the ability to understand the implications of financial sanctions on individuals, blocked person’s, Specially Designated Nationals (SDN’s) and the risks of dealing with them
The ability to understand the risks of dealing with politically exposed persons (PEP’s) and regulatory expectations around dealing with them
Understanding of the possible implications of financial sanctions on Banks and Financial Institutions
Very good understanding of the end to end KYC and client on-boarding processes
Excellent people management and coaching skills
The ability to motivate a team in a challenging environment and assisting them in facilitating greater efficiency and timely production to high quality standards
The ability to develop team members, give timely and constructive feedback, identify and retain key talents
The ability to interpret complex changes in regulatory guidelines and assess the likely impact
In possession of proven project delivery skills
Highly organised and adaptable
Proficient with Microsoft Office applications

154

Operations Lead-attestation Lead Resume Examples & Samples

Understanding regulatory requirements and operational processes implemented to achieve compliance
Managing the global attestation process for C&DS, while also supporting the update of global Key Operating Procedures (KOP’s) for the Pre-existing Accounts Due Diligence (PADD) execution tasks, such as outreach and the processing and validation of tax forms
Mapping processes/drafting documentation for various operational models, to support regulatory control framework objectives
Coordinating with senior stakeholders across business lines as part of document reviews
Writing requirements for Tax PADD initiatives
Training both onshore and offshore teams on KOP updates
Supporing the day to day teams where functions overlap
Working closely with the Client onboarding teams globally
Coordinating with the responsible office for Foreign Account Tax Compliance Act (FATCA) / Compliance Review Systems (CRS), Technology and Tax operations
Fluency in other European languages (beneficial)
A team player, determined and hardworking
The ability to work under pressure and within tight deadlines with no loss of accuracy
The ability to work independently
Able to pay attention to detail and multi-task
Able to show initiative and react quickly to changes in priorities
Confident and determined with a lively and open personality
The ability to learn new practices and procedures quickly
Committed to seeing quality results from his/her own endeavours
An understanding of the workings of an investment bank and the lifecycle of a trade (beneficial)

155

Operations Lead Resume Examples & Samples

Contribute towards updating knowledge assets, user manual, online help document, installation manual / scripts
Conduct knowledge transfer sessions for new joiners in the project team
Conduct training through academy (if approved)
Guide and mentor team junior members from a technical perspective to ensure quality delivery of the components
Contribute / search / reuse all types of assets from repository
5+ Years of Experience in Operations, project coordination, improve procedures, creating business requirement,
Ensure project documentation and project checklist are properly maintained
Knowledge in PL/SQL/Oracle
Track and monitor test case and test script development and test execution
Participate with the department supervisor to establish department and associate specific goals including but not limited to productivity, quality, and personal growth/development

156

Operations Lead Resume Examples & Samples

Manages direct reports through motivation, recognition, leadership, and employee development and administration
Provides overall direction to the on site operations and implements site strategy in collaboration with the Site Lead and
Site Leadership Team
Supports and helps track financial management activities such as budgeting, cost management, capital management,
Expense reporting, payroll tracking and DOA control
Drives operational improvements, metrics tracking and implementation of best practices through team members and
Along with peers
Ensure staff is trained in all ESH procedures, regulatory and compliance protocols, and business conduct protocols
Actively build relationships with landowners to identify and develop key testing locations
Represents and contribute to the site’s involvement to cultivate trust in the community
Participate in the hiring and supervision of program support staff
Administer the recruiting, training, development and retention of personnel
BS in Plant Breeding, Agronomy or related field of study
5+ years of experience in an agricultural, manufacturing, engineering and/or technical environment
Demonstrated ability to lead people managers and their teams
Experience with farm equipment operation and repair
Results oriented leadership approach
Strong computer skills related to data acquisition, organization, and data analysis
MS in Plant Breeding, Agronomy or related field of study with 3-5+ years of significant people and project management
Experience in an agricultural-related research position
Experience in working and/or leading in a matrix environment
Experience in crop research testing capacity
Knowledge of process improvement principles such as Lean/Six Sigma

157

Technology Operations Lead Resume Examples & Samples

Participate in resource planning and new application/technology rollout projects
Empower the staff to be accountable and responsible for their own actions and decisions
You will be accountable for ensuring that system availability complies with service level agreements, and that system design is in line with business requirements
You will be required to contribute to the strategic direction of the TIO group and ensure that your teams skills are aligned to meet this requirement
To supply innovative ideas and suggestion for the improvement in working practices, tools and technologies used by the team
Demonstrate a proactive approach in helping to mitigate risks, improve quality and resolve issues
Work on projects as wide ranging as

158

Operations Lead Resume Examples & Samples

10+ years of experience in program or application transition
Experience with operating in an Agile methodology environment
Experience with managing SLA-driven operations
Experience with Microsoft Office productivity software
Knowledge of Linux and Windows administration terms, TCP/IP network terms, and IT Service Management concepts
BA or BS degree in Business, IT, or Information Management
Experience with Linux and Windows system administration
ITILv3 Certification preferred
Security+ or CISSP Certification preferred

159

Operations Lead-associate Resume Examples & Samples

Manage moderately intricate to extremely complex Voluntary Corporate Action events for multiple clients
Validate corporate actions announcements, inclusive of key dates and rates
Balance transactions for events and resolve exceptions. This entails the calculation and reconciliation of books and records. As part of this process, candidate is required to make decisions on how to apply obligations against available inventory. Elections can be applied against proprietary inventory, street obligations or short positions. This has a reputational and relationship impact as related to the level of business conducted with each counterpart
Calculate outgoing voluntary instructions and submission to custodians, depositories and Trade & Stock Loan counterparties
Identify any potential risk items and escalate to Senior Managers for advice or resolution
Manage claim process vs. counterparties as a result of 180 Liabilities until all outstanding receivables have been reconciled
Manage the receivables/payables reconciliation process and resolve exceptions
Manage client or broker inquiries to ensure timely responses are provided
Candidates must also have vast knowledge of overall Asset Services and its operations to determine the impact of a voluntary event across multiple functions
Assist in process improvement initiatives, document process flows, and create policy and procedure documents
Strong leadership skills with ability to deal with stressful situations
Ability to work well with other team members
Ability to adapt to a changing environment, open to new ideas and processes
Ability to adhere to established quality control measures and procedures
Maintain a focus on quality, attention to detail, communication and delivery to tight timeframes
Time-management skills critical due to deadlines associated with this position
Ability to effectively process voluntary instructions during periods of heavy volumes
Sound reconciliation and analytical skills
Strong communication skills (both written and verbal) that will allow individuals to effectively interact with external contacts at depositories, agents, and internal clients up to the officer level
6+ Years of Broker Dealer operations prior experience
6+ years of Voluntary Corporate Actions processing experience
3+years of Supervisor Voluntary Corporate Actions experience
3+ years of experience using Microsoft Office tools including Excel and Power Point

160

Service Business Operations Lead, Building Resume Examples & Samples

Develop warranty costing models and financial theory to support launches consumer electronics products
Warranty costs or OCOGS creation
Manage weekly DFS/Spare parts usage rates to determine warranty cost impacts
Negotiating and closing contracts with Suppliers and Vendors
Cost accounting development (using activity based costing approach)
Contact center costs
Partner with finance to drive spare parts material buys, Cost Per Repair, Capex
Partner with go-to-market team to develop limited warranty policies and contract manufacturer procedures
Drive business case studies and validation related to service and repair strategies. Partner the CX lead to create the 3 year channel strategy that serves all touch points of consumer experience from Discovery/Buy/Use to Support
Offer approaches to Service, using data research
Financial viability of service (e.g. repair methods - Adv. exchange or SUR)
Contact center and repair vendor selections globally
Define and rollout the partner ecosystem to support B8 projects
Design business intelligence metrics and performance measurements
Partner with Facebook internal data analytics teams to determine customer expectations
Drive industry benchmarking, focus groups and research studies related to CS
Lead development of business insights and intelligence. For example, executive presentation, thought leadership, and decision making
Bachelor or Master’s degree in Finance, Operations, Accounting or a closely related field
10+ years of work experience, including 4+ years of related consumer experience in an Internet or hardware company
5+ years experience with warranty policies and warranty cost modeling
Experience driving qualitative and quantitative studies
Analytical, problem solving, managing and measuring work progress
Communication skills with the ability to present service vision
Influencing, negotiating with suppliers, and interpersonal skills
Analytical and modeling skills
Experience with structuring problems, identifying analyses and creating appropriate presentations and story lines to influence executive decisions
Experience planning for and managing projects, and coordinating and collaborating with cross-functional team members to deliver results within the project deadlines

161

Technical Operations Lead Resume Examples & Samples

1 year previous experience working with all levels of management in a diverse environment
1 year previous experience operations with the following
Bachelor's Degree in Computer Science related field
3 or more years IT experience in a manufacturing environment
Knowledge of FCA's manufacturing systems and environment

162

RTR Operations Lead Resume Examples & Samples

Supervise the Country Controllership processes and team in a centralised, multilingual service centre environment
Consult with the manager in development and attainment of objectives
Motivate and guide team members is their daily duties and achievement of set targets
Supervise and participate in the GL processes including
Account reconciliations and analysis
Fixed Assets accounting
Intercompany accounting
Management and USGAAP accounting and reporting
Month-, quarter and year end processes including analytical reviews of results
Assist in internal and external audits
Perform Internal Controls
Liaise with relevant customers regarding their general ledger accounts in a professional and timely manner
Communicate and display understanding of principles and policies regarding GL processing
Lead and participate on ad hoc teams for the improvement of processes and resolution of issues
Provide guidance in the identification of issues and development of solutions related to quality customer service
Develop an in-depth knowledge of local tools and applications in support of GL processing
Participate in process improvement projects
Maintain service level with customer base – Measure progress against SLA and consistently satisfy customer in a ‘metrics focused’ organisation
Bachelor / Master Degree in Accounting or Finance. Note that relevant experience can supplement degree requirements
3-5 years of progressive accounting experience with 2 year minimum of supervisory experience
Pursuing professional qualification
Knowledge of SAP advantageous

163

Change Management Operations Lead Resume Examples & Samples

Execute change management process tasks in adherence with global and local requirements
Coordinate and manage change management process activities across the globe internally and with external suppliers per global and local service level agreements (SLAs)
Escalate risks and issues to the change management regional point of contact where required
Support Change Management reporting (KPIs and customer SLAs)
Ensure all reporting and data is delivered in a timely manner
Assist the Change Management Process Lead in driving service management best-practice, process improvement and standardization, and ensure consistent end-to-end process application across the globe
Maintain and provide input to the Change Management Process Lead to improve process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security)
Responsible for establishment and consistent application of change management processes through the correct integration of tools, resources, platforms, applications, and databases
Execute specific escalation activities throughout change management process and provide regular feedback to Change Management Process Lead and management
Focus on business requirements, business risk management, and compliance
Publish change schedule and projected outages, ensuring information is readily available
Initiate follow-up actions to correct problems or inefficiencies arising during execution of change management processes; highlight issues or ideas for improvement to the Change Management Process Lead
Management level communications and reporting
Deep understanding of IT service management processes
Ability to guide functional discussions and initiatives across departments
Experience identifying and resolving operational and organizational problems
Ability to provide leadership to peers and professional staff
Ability to create short-term and long-term departmental plans for business, production, and organizational priorities
Capable of applying business and management expertise to achieve financial and operational objectives
Minimum 5 years of relevant business experience desired
ITIL v3 Foundation certification required
Experience with business process improvement methods and managing vendor relationships preferred

164

Operations Lead-new Jersey Resume Examples & Samples

Manage, schedule, and train a team of Lyft Community Associates
Provide ongoing support to drivers on the Lyft platform, in-person and via phone and email
Provide on-boarding support to New Jersey-area drivers who wish to drive with Lyft
Serve as an escalation point for difficult or high-priority cases
Manage and analyze operational data using spreadsheets and other analytical tools
Develop, implement and constantly refine scheduling, queueing and support flows, and operational business processes
Take on other challenges as the Lyft business grows and diversifies
Bachelor’s degree or equivalent; graduate degree preferred
At least 2 years of experience supervising or managing a team of at least six people
Experience and ability to work and thrive in a fast-paced, chaotic environment
Ability to multitask on a number of different fronts
Ability to work independently or in a group

165

EDI Operations Lead Resume Examples & Samples

Must have experience in retail EDI, NEMA Electrical EDI standards and ANSI X12 standards
Knowledge of IBM WebShere WDI translator is a plus
Experience working with OpenText GXS and EDI migrations before
Experience integrating with SAP
Knowledge of Mainframe, JCL, COBOL a plus
Will have to work with the OpenText technical resources to define the mapping documents
And coordinate UAT testing for the EDI flows
Work with the business EDI coordinator to test with trading partners
Work with the Functional consultants to define the IDOCs/ function modules in SAP to implement the EDI process

166

Operations Lead Resume Examples & Samples

Provide guidance, direction and/or training in work assignments
Direct routine work activities or direct a specifically assigned project
Insure adequate supplies are available
Perform quality audits on inventory
Maintain good housekeeping, and Lean practices
Insure safe work practices are exercised
Assist as requested in identifying opportunities for improvement in work processes, training programs, personnel utilization, etc
Minimum of 2-3 years warehouse/distribution work experience
Good job performance and attendance record
No written disciplinary action within most recent 12 month period
Congenial working relationships with coworkers
Good Communication skills (written and verbal)
Eagerness to learn
Cooperativeness, team player
Ability to work safely
Problem solving skills
Possess basic WMS knowledge
Ability to works independently

167

Mrop Aftermarket Operations Lead Resume Examples & Samples

Expedite technical data request and repair/spare parts
Ensure escalation systems are working properly and resolve any issues promptly
Provide ad hoc data requests and analysis
Manage production meetings as required to support engine overhaul TAT
Develop ACE and ITC compliant standard work
Lead and participate in Process Improvement initiatives
5 years working independently and adhering to established standard work
5 years demonstrating a high level of customer focus, adaptability, analytical thinking, accuracy, listening and teamwork
5 years MS Excel, Access and PowerPoint

168

CTL Nanjing Operations Lead Resume Examples & Samples

Bachelors Degree required, preferably in business, logistics, transportation, supply chain management, or a related degree
At least 5-8 years in the transportation or related industry
Proven ability to lead teams in a high stress, time sensitive and transactional environment. Demonstrated cultural awareness and competence
Demonstrated ability to lead the development and execution of a strategy in a complex environment with multiple stakeholders and interests
Proven ability to lead and manage truck operations service performance across multiple businesses
Demonstrated ability to develop and leverage strong partnerships with vendors, customers, carriers and BU clients for problem solving and high performance
Comfortable dealing with and maneuvering through some ambiguity while still achieving clear objectives/requirements
Experience partnering with senior leaders and businesses to understand strategies/requirements and translating them into priority actions
Understanding of truck and container transportation market (fast-paced, dynamic) and translate into short- and long-term business opportunities; commercial acumen
Ability to create a vision, plan the implementation, and lead a team to accomplish vision
Fluent English of both written and spoken
Experience in a commerical truck line, transportation service, and/or brokerage
Led a business with P&L responsibilities
Process Improvement Experience

169

Imaging Operations Lead Resume Examples & Samples

Oversee project team in site qualification steps, processing of imaging examinations and query management
Assist project manager in the development and controlling of timelines, deliverables, and project resource requirements
Develop and edit study related procedure manuals
Manage the data reconciliation process together with client or CRO data management group
Act as the main point of contact for global imaging research team members
Interact with clients and / or academic centers, independent reviewers / subcontractors
Point of escalation for Investigator sites, clients and / or academic centers
Excellent organizational skills as well as communication skills and the ability to work within a team
Proficient on the computer and MS Office
BA/BS in a biological science, health science, technology or pharmacy or equivalent work experience
Excellent grasp of SOPs preferred

170

Operations Lead Resume Examples & Samples

Develop and track success metrics for key customer programs (e.g., integration experience, customer loyalty programs) and overall customer value within DT
Collaborate with the Enterprise CA&S team to provide project-based analytical customer insights as needed
Lead budgeting and financial management for the Enterprise CA&S team

171

Developer Operations Lead Resume Examples & Samples

Leading DevOps delivery services (3 to 5 years)
Degree in Computer Science or Engineering
Working with Agile and Lean solution delivery models and tools
Developing DevOps practices
Rapidly developing full stack utilities
Building solutions leveraging cloud-native architecture
Scripting integrations between tools
Evaluating third party and open source solutions
Application monitoring and continuous improvement

172

Operations Lead, New Accounts Resume Examples & Samples

Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility
Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility
Performs and delivers on routine assignments/projects for his/her assigned area(s) of responsibility
Serves as team’s primary contact for escalated issues and is responsible for making operational decisions in absence of manager
Compiles and reports metrics on a daily, weekly and monthly basis: partners with management to analyze, trend and communicate metrics
Serves as a department representative on various projects and committees
Partners with appropriate departments on resolving escalated issues posed by team members, management and customers
Identifies the need for workload adjustments and partners with management to balance incoming work, ensuring completion within established department service standards
Proactively provides extra relationship support to our internal and external business partners through prioritization of issues and active communication
Shares technical knowledge and provides training to team members as needed
Participates and/or presents in unit and departmental meetings, training sessions, and broker/dealer development forums
Assists in processing queues as needed
Administers all business in accordance with FINRA, SEC, MSRB and OCC regulations while adhering to company and site policies and procedures
0-1+ Years of experience years in Broker Dealer, mutual fund or money management experience that directly aligns with the specific responsibilities for this position
Demonstrates strong written and verbal communication skills
Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
Define problems, collect data, establish facts and draw valid conclusions
Demonstrates ability to evaluate information and the implications of a course of action or solution
Evaluate trends in data or information
Ability to perform under stress in cases of emergency, critical or hazardous situations
Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues)
Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
Demonstrates the ability to use sound judgment and discretion regarding confidential information
Finds common ground and can gain collaboration among management, colleagues and peers
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Successfully completes regulatory and job training requirements

173

EUC Operations Lead Resume Examples & Samples

Service Management: Own and Manage the total scope of EUC Ops Delivery (Budget, Quality,Time)
Operations Management: Accountable for Overall delivery and KPI of EUC Operations Team in GDC
Relationship Management: Maintain good relationship with Syngenta Stakeholders
Supplier Management: Manage and build sustainable relationships with Strategic Partners
Drive Service Improvements with tangible return on investments
Lead and participate in key global programs
Overall 14+ years of IT experience, of which 8-10 years of professional IT Global Service delivery/ management experience
Leadership competencies (Team Leadership and management of staff). Prior experience of managing EUC Operations Team is a MUST
Strong Leadership & customer relationship skills and drive to push things within and outside the system
Strong Technology landscape experience in an Operations Manager role preferably in EUC (End User Computing) environment
SME knowledge and experience preferred in one or more EUC Products: Office 365, OneDrive, Sharepoint Online, Exchange 365, Win 10 etc
Computer science, engineering or technical related degree
End to End Service Level Management experience
ITIL V3 experience (certification desirable)
Excellent communication around issues, managing escalations, opportunities and documentation skills with attention to detail
Communicates with impact
A Team player with a collaborative attitude, proactive and ability to work under pressure
Good understanding of technology/ systems/architecture/cost related to the owned service
Good understanding of service framework and delivery, preferably process disciplines like ITIL
Experience of Knowledge Transition and setting up EUC Ops team would be preferred

174

Operations Lead, Business Integrity Resume Examples & Samples

BA/BS degree with 6+ years professional experience (quantitative disciplines such as math, statistics, computer science, information systems preferred but not a must), including 2-3 years of vendor-management/ program management/outsourcing oversight or similar experience
Strong analytical skills, with experience solving ambiguous problems using data and providing practical business insights
Strong understanding of statistical analysis or SQL and Excel skills and an ability to work independently
Experience with one of the following systems(preferred but not a mandate): TCS, Aspect ,IEX, Blue Pumpkin, eWFM, Genesys, or I3 Optimizer

175

Field Operations Lead Resume Examples & Samples

Directly supervise and manage USSs and Roving Technicians
Operate Water/Sewer Utility systems when a USS is unavailable to be on site
Coordinate repairs when an USS or the Project Manager are unavailable to do so
Schedule and coordinate travel for USSs and Roving Technicians
Keep Project Manager informed on Roving Technician status
Understand and communicate details of utility problems to the project engineers
Maintain a successful working relationship with NSB water/sewer division personnel
Demonstrated ability to understand technical aspects of North Slope Borough utility systems
Demonstrated knowledge of North Slope Borough organization, operations, policies and procedures
Demonstrated ability to communicate effectively both orally and in writing
Ability to establish and maintain an effective working relationship with a wide diversity of personnel
Must be able to perform responsibilities accurately, timely and with limited supervision
4+ years of municipal utility experience
4+ years’ experience supervising utility operators
Proficient with MS Word and Excel
Must be available after hours by phone in the case of emergencies
Must have excellent written and oral communication skills
Must possess valid AK drivers’ license; must be able to meet NANA insurability requirements
Prolonged sitting or standing for long periods of time
Frequent bending, stooping, reaching, pushing and pulling
Normal vision range
Normal sensory ability to smell
Frequent rapid mental/hand/eye coordination and manual dexterity
Continuous talking in person and by phone in a clear and audible speaking voice
Continuous hearing in person and by phone from normal or whispering voice
Usual office environment
Manage confined space entry
Work with electrical systems
Work around mechanical moving parts and heavy equipment
Climb ladders and steps
Lift up to 50 lbs
Exposure to high noise levels
Adaptable to 12-hours workdays

176

Best Cost Modeling Operations Lead Resume Examples & Samples

Align HARMAN’s cost modeling practices and standards to comply with finance and accounting standards
Develop the necessary methods and processes required to keep standard modeling data up to date. Examples include
Material costs
Labor rates
FX rates
Contribute to the generation of cost model development guidelines and requirements
Perform audits of HARMAN’s cost models to verify that developed models comply with documented requirements
Contribute to the key performance indicators (KPIs) and metrics that will be used to measure the performance of the Best Cost Analytics team. Drive monthly operations reviews within the Best Cost Analytics team enabling regular review team performance
Serve as the bridge between the Best Cost Analytics team and HARMAN’s customer business unit controllers
Responsible for ensuring cost modeling aligns with Harman financial practices and accounting standards
Responsible for standardizing and auditing cost modeling methods and practices
Work with Engineering & Product Sourcing teams during new business quoting to establish reference cost targets
Support Procurement teams during negotiating events with target costing
Establish processes to train HARMAN Engineering & Product Sourcing teams on Design-to-Cost best practices
Master’s degree in engineering or finance
Minimum 10 yrs work experience in the following areas
Cost engineering
Product cost control
Product development
Customer program management
Production facility management
Strong product costing background with demonstrated technical acumen in complex electronic systems
Highly analytical approach to problem solving with demonstrated knowledge of product cost drivers and options to influence product costs
Excellent presentation skills and demonstrated ability to effectively present complex topics to senior and executive leadership
Experience working in a fast paced, highly measured, results focused environment
Experience with automotive products is highly desirable
Demonstrated experience in product cost controls using Design-to-Cost principles including should cost modeling
Strong process orientation with an ability to develop and document new processes
Demonstrated ability to breakdown mechanical components, assemblies and systems into constituent costs
Demonstrated ability to work in cross-functional environment. Must be able to comfortably interface into a variety of functions including Engineering, Procurement and Customer Business Units
Proven team player with excellent communication and interpersonal skills who can effectively work with all levels of a global matrixed organization
Accepts overall accountability
Change Orientation: Able to adapt to changing demands and conditions

177

Data Services Operations Lead Resume Examples & Samples

Ensure that all procedures capture a complete view of all activities and processes within Mortgage and across the various Mortgage departments
Update procedures to capture operational changes
Define and adhere to standards for written procedures that are also consistent with Compliance and Company standards and guidance
Educate Mortgage department subject matter experts on format and content required for quality procedures
Maintain official record of written procedures for Mortgage, and establish and maintain procedures for drafting, revision and approval of procedures
Manage annual certification process, business as usual revisions, development of new procedures and archival of old procedures
Maintain approval artifacts by business leaders
Maintain annual procedures calendar
Draft and/or review and edit, or oversee drafting and/or review and editing of procedures
Responsible for analyzing information and developing and implementing solutions. Also responsible for ensuring effectiveness of implemented changes and solutions
Work with the Risk and Readiness Manager to define standards and best practices
Ensure procedures meet all regulatory requirements and comprehends and complies with best practices, professional standards, internal policies, and procedures
Develop and provide reporting to business leaders
Provide regular communication to Mortgage and key business partners regarding Procedure changes and maintain artifacts
Bachelor's degree in business related discipline preferred. 4 + years in financial services industry is a plus
Ability to collaborate across the organization with varying levels of leadership
Strong organizational skills with the ability to work independently, be self-directed, apply analytical skills, and think creatively
Ability to write clearly and succinctly in a variety of communication settings
Strong grammar and usage to support review and editing documents
Ability to facilitate group meetings and discussions
Contribute to the completion of milestones associated with specific projects
Prepare technical reports and work with project managers/key stakeholders
Work under general supervision and follows established procedures
Expertise in MS Word, Excel, Visio, Power Point, Snag It and SharePoint

178

Hpc Operations Lead Resume Examples & Samples

BS in STEM related discipline
12+ years experience working in an HPC operation center, with a minimum of 5 years in a lead role
Experience working in data centers and infrastructures handling at least 750 TeraFlops of peak computing power and overseeing or managing at least 1 Petabyte of data annually
Demonstrated HPC operations management experience supporting an organization with 100 + end-users
MS in STEM related discipline
Previous NASA, Space Remote Sensing and/or Science, and/or DOE experience
Experience with High Performance Computing in a high throughput /high capacity data center environment and
One or more of the following: CISSP, Security+, or similar information security certification/credentials
ITIL, RHCE, Agile, PMP or like certifications preferred
Current DoD clearance preferred, but will process for the right candidate

179

Field Operations Lead Resume Examples & Samples

Work with management to create and maintain onsite protocols and best practices. Collaborate with Manager Client Services / Festival University professor to help gather necessary content that will be taught in the Festival University class regarding onsite operations
Participate in the development of deployment timelines in preparation for each show for building gear and asset requests. Create all gear and asset requests related to deployments for each assigned show and provide to the Logistics department. Participate in establishing staffing plans for all assigned shows, including scheduling and coordinate travel planning with Travel and Shipping Specialist
Responsible for tracking all gear and asset requests, before during and after each assigned show. Provide asset tracking materials to all Shed employees working the show
Create accurate sitemaps based on scanning and ticketing locations for each assigned show. Manage deployment process before, during and after show, to include setting up points of interest, ensuring all equipment is functional. Troubleshoot any issues throughout the show
5 years of related work experience
1-2 years’ experience directly related to field operations
Excellent customer service skills with experience working with clients
Strong organizational skills with exceptional attention to detail
Familiarization with networking (TCP/IP) and security technologies, including WiFi, firewalls, routing, virtual private networking (VPN) etc.,
Ability to lift objects weighing up to 60 lbs
Ability to work with various technology platforms and mobile devices (i.e., Point of Sale systems), including, but not limited to Apple, PC, Android, and iOS products and applications
Ability and willingness to travel up to 50% of the time
Must be able to work long hours including nights, weekends and some holidays
Music festival industry experience preferred

180

Chassis & Fills Technical Operations Lead Resume Examples & Samples

Guide and assist plant teams in the use of 4M methods to reduce and eliminate customer defects associated with in-process damage
Supervise activities of one or more Standards Engineers who are technical specialists in chassis and/or fills systems
Lead regular Technical CoC Team meetings with assembly plant leads; compile action register for team attendance and assignments
Visit all plants on a regular basis to compare and contrast chassis initiatives and assure compliance with standard practices
Compile detailed best practices from all plants for and develop read-across plans and sustainment activities
Interact with team and WCM People Development Pillar to identify skills requirements and development plans for Technical CoC Team members
Develop and publish standard practices and tooling and equipment standards for ME Chassis and Fills systems
Meet regularly with operating plant management to discuss findings and performance gaps and assure proper support
Benchmark competition, other regions, and other industries in order to seek out new and improved solutions
Prepare and present regular status updates for Senior Management
Bachelor's degree in a Technical or Engineering discipline OR any Bachelor's degree combined with relevant Manufacturing Engineering/Quality experience
Strong interpersonal skills with ability to work in a diverse team environment
Superior root cause analysis and problem solving skills including Kaizen methodology
Understanding of FCA corporate systems used in tracking and reporting quality and production data (PFS/PFCS, FIS, AVI etc

181

Technical Operations Lead / SME Resume Examples & Samples

2252 GBSPSDC DCHJ Inteloh
7+ yrs experience in
MS Windows and active directory, including daily operations, & upgrade/migrations, AD design, Powershell
MS Radius, PKI, Exchange, SCCM
Managing Windows systems, including Windows Server 2003, 2008, 2012
Google Apps for Government
Managing email routing infrastructure
Building and managing MS Windows servers in multi tenant enterprise environments
VMWare
Configuration management; reviewing and approving change requests
Managing service restoration
Writing and/or reviewing task order modifications
2-3 years experience in
Working with large scale server infrastructure migrations from Windows 2003 to 2008 R2 and from Windows 2008 R2 to Windows 2012
Maintaining large-scale, distributed server smartcard access infrastructure environments
Supporting large, distributed Domain Controller (DC) environments
Enterprise server environment with both admin & problem resolution of MS Windows Server 2012
Working w/ and presenting solutions to Fed. clients

182

Operations Lead Resume Examples & Samples

Experience operating loaders, conveyors and tractors
Class 1 license with necessary endorsements and TDG and WHMIS certification
3-5 years of agriculture retail experience
Must be able to work extended hours in season
Must understand basic business principals of inventory management
Ability to stand, sit, twist, bend, lift up to 35 kgs
Fertilizer, grain, and/or chemical handling experience

183

Operations Lead Resume Examples & Samples

Hands -on experience in leading 24*7 global SaaS operations required
Build and lead high energy, engaged “follow the sun” support team
Mature program management skills to lead complex technical cross disciplined strategic programs
Strong hands on experience on SUSE Linux/Red hat / Solaris, Windows, NAS/SAN technologies
Strong hands on experience on virtual( VMware/XEN) and Physical Servers (CISCO-UCS, HP, Oracle- Solaris)
Extensive experience in Cisco UCS , HP chassis, F5 load balancer network architecture
Detail oriented, SaaS disciplined with good understanding of ITIL process framework
Highly proficient in communicating with internal & external customers
12+ years of overall techno managerial experience with a minimum of 5 years in leading global team management required
BE/MS - Computer Science, Information Systems or equivalent degree
ITIL, Six Sigma, PMP certification (Preferred)

184

Nike Operations Lead Niketown Resume Examples & Samples

Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
Handle more complex transactions or customer service situations
Provide expertise in one or more areas or functions (shipping and receiving, cashier duties, and customer service)
Seek ongoing training and education to further develop expertise
Assist managers in conducting formal onboarding and training programs for associates
Assist in coordinating work of other associates
May have key holder responsibilities
3 years retail experience
Basic computer skills including Microsoft Office
Ability to work weekends, evenings and holidays as needed

185

HUB Operations Lead Resume Examples & Samples

Assisting the Hub Supervisor with duties and filling in when the Ops Supervisor is on vacation
Supervise drivers and assist with terminal operations
Fill in for route drivers when needed
Sort freight and oversee morning departures
Assist with servicing of company vehicles and taking them for maintenance checks
Responsible for keeping Terminal clean

186

Diversity Operations Lead Resume Examples & Samples

Develop and execute operational strategy for the Diversity team
Lead and manage vendor teams in coordinating Diversity events and other operational activities
Identify opportunities across Facebook to scale the Diversity operations model across the company
Develop and document standard operating procedures for programs supported by the global team
Improve processes and drive improvements to eliminate manual processes/tracking
Provide feedback and make recommendations to management on process improvements, technology, project requirements, etc
Leverage industry best practices in influencing and driving operational improvements
Make recommendations on program changes and conduct cost/benefit analyses of potential improvements
Manage and escalate risks and collaborate with cross-functional partners on resolution
Proactively identify and communicate business issues
5+ years of experience in HR
Project management/process improvement experience
Vendor and client management experience
Ability to travel up to 10% of the time internationally

187

Operations Lead Resume Examples & Samples

Process information to include recording and retrieving data, verifying written and numerical information, and researching and resolving merchandise problems
Processing merchandise by organizing merchandise to be processed, checking in and ticketing merchandise, and preparing merchandise for the selling floor
Assist in minimizing loss of company assets
Partner with Merchandising Managers to replenish merchandise on the sales floor from back stock areas (priority on Accessories, Gifts and Linens)
Assist with floor moves, taking markdowns, preparing RTVs for shipping, handling ticket requisitions and re-ticketing merchandise as needed; prepare merchandise transfers and assist with MOS procedures
Complete the Daily Sales Audit and daily bank deposits as needed
Assist with lost and found procedures
Identify and report workplace safety hazards
Provide assistance to the Assistant Store Managers for operations tasks and projects as needed
1 year applicable retail/customer service work experience
Basic computer/keyboard skills and experience using a computer in a Windows environment
Results oriented with a willingness to follow through, make informed decisions, take initiative, complete tasks and problem solve
Light-to-moderate physical effort required; Sitting, standing and walking will constitute 90% or more of a work shift to include stooping, kneeling and lifting
Ability to work a flexible work schedule, including some nights and weekends

188

Service Operations Lead Resume Examples & Samples

Value and team-based leadership
An open and engaging working environment
A wide range of international career opportunities
Opportunities for personal and professional growth in a dynamic environment
Competitive compensation packages
Defining objectives for the Service Operations functions and managing delivery against agreed targets
Working concurrently across multiple work streams, functional towers and organizational groups to ensure alignment and integration
Ensuing functional and procedural integration with Service Delivery, Application Management and Terminal operations
Ensuring that Service Operations are ready to receive new releases e.g. knowledge of the system, known defects, administration and production operation transferred and the Service Desk training completed
Supporting the definition of project scope, requirements and timescales with key Terminal stakeholders
Understanding all projects affecting the Terminals and their interactions to identify and proactively manage any dependencies and/or conflicts
Working with the Service Delivery team to manage the transition
Working with the project managers to gain technical and Terminal governance approval including change control for services to be implemented

189

Operations Lead Resume Examples & Samples

Receives and process packages/freight within the hub
Issues documents verifying the training process to applicable department(s)
Experience with training within the Unloads, Primary and Smalls area
Research Skills
Flexible shift required
Previous Unload/Reload/Primary/Smalls knowledge preferred

190

Offshore Wind Operations Lead Resume Examples & Samples

You'll act as the technical lead and help develop the O&M strategies and negotiate the right contracts with our suppliers
For early developments, you'll influence the design for the operability of the windfarm
You are aware of the operational trading requirements and the appetite for risk of business partners, and how these issues affect and influence our O&M strategy
You'll look after the interplay between project financing requirements, changing project ownership, and supplier agreements

191

Operations Lead Resume Examples & Samples

Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values
General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills preferred
Willingness to work a flexible schedule to accommodate heavy work volumes
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions

192

Climate Operations Lead-europe Resume Examples & Samples

Building OTC processes and teams for Climate Europe operations
Responsible for putting in place processes and systems to allow for TCC Europe to invoice and collect (Vital Fields included)
Responsible for funding control, tracking of accruals and payments as well as finance and supply reporting
Ensure Climate Europe is in compliance with policies & procedures
Work with Business Development Managers to forecast business requirements, assuring that equipment demand will be attended
Control product acquisition, import and logistics, creating and putting in place key processes for importing, selling and collecting in country
Ensure payment to product and services providers as needed
Guarantee customer invoicing and collection, defining guidelines for credit limits in alignment company standards
Staff our OTC organization according needs of Climate
Building Customer Support processes and teams for Climate Europe operations
Responsible for putting customer care strategy in place for Climate Europe
Implement a cost efficiently Customer care’s organization

193

Operations Lead Resume Examples & Samples

Extensive knowledge and understanding of KYC regulations and practice in Taiwan
Practical knowledge of business operation and client onboarding flow are preferred
Previous COB experience is required (2 years minimum)
Excellent organizational, times management, and project management skills
Good knowledge of Control, Compliance, Investigation/chasing functions in banks
Strong communication skills, client partnering and organization skills
Strong written and spoken English in addition to native Chinese

194

Resource Operations Lead Resume Examples & Samples

Large Scale Project implementation/improvement experience
Sound Project Management skills
Understanding of complex IT systems across platforms
Bachelor or Master’s degree preferred

195

Operations Lead Resume Examples & Samples

Playing a significant role in a long term planning of operation’s schedule
Conducting follow-up
Must be highly professional and adhere to the highest ethical standards; ability to

196

Operations Lead Resume Examples & Samples

Bachelor’s Degree in a related field OR 5 years of demonstrated effective supervisory experience
Proficiency with Microsoft Office Applications
Familiar with SAP
Ability to work with little direction and lead others in a challenging, dynamic union work environment
Ability to affect change through influence and good communication
Willing to challenge the status quo for continuous improvement

197

Operations Lead Resume Examples & Samples

Fund and/or process loans for assigned Loan Officers and/or Processors according to the standards and guidelines established for a HomeStreet Loan Funder and/or Processor
Work with the Branch Operations Manager to insure that all assigned staff are trained to company standards. Help co-ordinate training within the group and with other departments as necessary or appropriate
Serve as a technical resource for the assigned group. Answer questions about program requirements, regulatory requirements, software usage and other issues as necessary. Be able to direct people to other company departments and resources to obtain accurate information
Assist the Branch Operations Manager in handling absences of assigned staff. Be sensitive to the workload of assigned staff, watching for anyone who is overloaded or under unusual stress. Work with the Branch Operations Manager to shift files as necessary to insure timely closings and excellent customer service
Be sensitive to personnel issues within the assigned group. Advise the Branch Operations Manager of issues on a regular basis
Assist the Branch Operations Manager in interviewing prospective new employees and with employee reviews as requested
Assist the Branch Operations Managers in creating a positive, supportive, and fun work environment
All of the essential functions listed in the job description for a HomeStreet Loan Funder and/or Processor
Minimum of 5 years experience in processing and funding Conventional and Government loans
Strong background in conventional, government and secondary market regulations and guidelines
Strong background in Funding, Processing and Underwriting requirements
Neat and professional appearance
Excellent communications skills - phone, personal contact and written
Strong desire and ability to work with employees and customers in a co-operative, professional and friendly manner
Excellent keyboarding skills and proficiency in Word with ability to learn new software applications
General knowledge of the mortgage industry
Must be a self-starter, dependable, accurate in completing responsibilities with strong attention to detail and accuracy
Ability to work independently set priorities and handle multiple tasks
Must exercise good judgment, accept responsibility and handle confidential information
Able to work as a part of a team and with people of diverse backgrounds
Maintain a positive working relationship between branch, regional and main office staff’s to promote effective communication
Ability to accept and facilitate change
Strong abilities in problem solving, researching and decision-making, as required
Able to manage stress personally and in others

198

Business Operations Lead Resume Examples & Samples

Help size & analyze growth opportunities (e.g. markets, customer segments, industry verticals, strategic initiatives)
4-6 years in functional (strategy, sales, care, finance), business and/or operations role in the technology industry; excellent operational project expertise
Exceptional analytical problem solving ability
Able to think both strategically and tactically - devise and execute an action plan

199

Partner Success & Operations Lead Resume Examples & Samples

You will support partner success by being the lead for new partner on-boarding, education and support
You will identify key metrics/measures/data that will be used to evaluate success and validate the impact of the education and support programs
You can find opportunities, trends and issues to help grow the business through education, training, or operations based on partner needs and feedback
You will be responsible for the feedback loop with partners including surveys, operational support and events. This includes creating ways to benchmark our processes
You will develop program collateral, including internal product resources, training materials, partner narratives and pitches, and case studies
You enjoy managing multiple projects at a time and partnering with internal teams to ensure our programs are driving the desired results
You will handle our operational support vendors, Service Level Agreements and operational metrics
4+ year’s experience in management consulting, partnerships or client/account management
Organizational skills and ability to meet deadlines
Ability to communicate the results of analyses
Experience in running/supporting operations including setting and meeting Service Level Agreements

200

Operations Lead-station Manager Resume Examples & Samples

Building, grounds and land maintenance
Coordinate field days, site tours, and demo plots
Manage all on-station and off-station farming operations associated with the site, for multiple functional areas, to insure all crop culture operations are administered in a timely manner to optimize crop growth and development
Support and model a Station culture that meets or exceeds the standards for HSE and Stewardship
General understanding of field, road and lab equipment utilization
A good understanding of cultural practices (e.g., weed control, soil fertility practices)
Excellent organizational and planning skills
Ability to effectively function as a team member in cross functional activities
Ability to establish priorities and oversee multiple research activities simultaneously at peak work periods
BS degree (Plant Science or related disciplines)
Five years of experience in field research
Demonstrated ability in field research process management
Demonstrated ability to effectively manage and motivate staff and teams
A thorough knowledge of the breeding and testing process and requirements
Understanding of testing environments and impact on product evaluation and line selection
Strong management skills, with the ability to manage a wide variety of crop operations and diverse individuals

201

Resource Operations Lead Resume Examples & Samples

Manage project timelines and performance
First Time Quality – ensure product releases meet customer needs
Maintain a working knowledge and ensure compliance with local regulatory requirements and PAREXEL SOPs
Drive enhancements and future state needs
Interactions with senior level leaders across Business Units and Corporate IT relating project implementation
Represent user needs across the organization utilizing the resource management system and related tools
Large scale project implementation / improvement experience
Experience working with and persuading large IT groups
Ability to successfully work in a virtual team environment
Sound project management fundamentals
Understanding of complex systems across platforms
Fluent in written and oral English
Relevant work experience in CRO or pharmaceutical field; preferred
Resource planning experience; preferred
Years of experience, 5+

202

Field Operations Lead Resume Examples & Samples

Provide direction, vision, and training to each member of the team in Whidbey Island and other deployed locations to foster growth of Raytheon's expertise in LCE disciplines
Direct/support field activities to ensure compliance with customer and internal requirements in concert with best engineering practices
Effectively communicate, both written and orally, with a diverse group of people including program management, proposal management and customers. Represent LCE and the program in technical meetings and program reviews
Participate in daily reviews with customers
Perform administrative tasks necessary in day-to-day operation of a repair facility
Utilize knowledge gained from the training and through field experiences to provide onsite technical support and assistance directly to customers
Perform basic UNIX commands and interpret results as part of the maintenance process
Minimum 8 years of related experience
Active DoD Top Secret Security Clearance
Experience supporting military or industry electro-mechanical products
Minimum Physical Requirements: Ability to lift, bend, and move through a normal range of motion to perform maintenance actions including lifting, holding, and maneuvering items weighing in excess of 40 lbs on a routine basis
Ability to function well in a high pressure multi-tasking environment
Familiarity with US Military maintenance practices
Military avionics and electronics training
Airborne radar system experience
Experience navigating and executing commands within a UNIX environment
In-Scope SSBI (Single Scope Background Investigation)
Excellent technical writing, oral communication, and inter-personal skills to achieve technical objectives

203

Operations Lead-pension Services Resume Examples & Samples

Develop and manage the outsourcing delivery contract relationships
Single point of contact for the client account senior executives and client on the outsourcing contract, engaging early in any additional revenue opportunities and new business
Development and management of the outsourcing client relationship, to include managing the client to their outsourcing contract commitments
Set client expectations in conjunction with the client account senior team and manage to those expectations
Manage Third Party partnerships and Third Party supplier relationships
Provide leadership support and input to large and complex transformation
Establish formal routines for delivery account reviews with
Client and client account senior executives
BPO Delivery Leads and commercial directors
Relevant executives in Accenture Leadership
Pension Industry expertise including extensive Regulatory knowledge
A strong Pension Industry network
Experience of DB/DC Pension Schemes
Account Delivery Management
Accenture Selling Methods
Account Planning
Client Acumen
Deal Shaping
Innovation Strategy
Lead Generation
Negotiate to Close
Value Proposition Development
Accenture Delivery Methods
Accenture Delivery Tools
Strong People Management
Client Commercial Relationship Management
Contract Management
Cost Management
Quality Assurance
Qualification
PMI qualification or equivalent

204

PDS Operations Lead Resume Examples & Samples

10+ years of experience in large scale enterprise operations and delivery of services with 3+ in a leadership capacity within Construction Project Management or Change Management
Demonstrated previous success with definition, implementation and ongoing management of processes and best practice implementation
Knowledgeable in Change Management, Construction Project Management, and Process Management
5+ years leadership experience and process management experience
Very strong communication and negotiation skills to ensure desired outcomes
Proven ability to communicate professionally in a corporate environment, work in cross-functional collaborative teams and implement organizational change management
Ability to build strong and trusted relationships with a wide variety of Executive Level Business partners
Excellent computer (Microsoft Suite) and analytical skills
This role will likely have several direct reports, and will influence dozens or hundreds of personnel working in the subject area on the account and will be the voice of authority for the operational subject matter and strategy – to the account, the client, the Firm, and the industry
The role will be responsible to advise and consul the account and client leadership
The role will report to the Global Director of Projects on the account

205

Operations Lead Resume Examples & Samples

Assist in maintaining the security of the warehouse
Abide by all security policies and procedures
Abide by all company policies

206

Operations Lead, nd Shift Resume Examples & Samples

Monitor work habits and coach associates to achieve productivity standards and policy adherence
Maintain a clean, neat, and orderly work area
Responsibility for Warehouse Management System
Conduct operations in a manner which promotes safety and in accordance with federal, state, and local laws

207

HCM Operations Lead Resume Examples & Samples

Serve as the Core HR workstream lead for the HR Transformation project
Transactional operations including employee data management and HR core transaction processing
Manage HR data including data structure and organizational hierarchy
Interact closely with HRIS on configuration and reporting
Interact closely with technical team on FactSet internal systems and 3rd party vendor integrations as well as data issues that arise
Manage HR Service Delivery team
Define system and process requirements needed to improve the core HR functions
Educate others on the processes within core HR functions
A commitment to clarity and common understanding
An aversion to dogma and rigid thinking
A desire to keep it simple, make it global

208

Operations Lead Resume Examples & Samples

Demonstrated analytical problem solving skills
Assertive, creative, energetic and positive thinking
Excellent multi-tasking, time management, and organizational skills
High level of integrity, sincerity, and humility

209

ATS Operations Lead Resume Examples & Samples

Working knowledge of ATS and backfeed procedures
Knowledge of the ATS department metrics
Written and designed working SOP for different procedures
Able to communicate through email and participate in meetings
Electrical or mechanical Journeyman License
CFC license

210

Open Banking Business Operations Lead Resume Examples & Samples

Support developers who use our developer portal and APIs, answering questions, support tickets as well as troubleshooting users and helping to resolve issues
Work with Production Management to monitor Level 1 and Level 2 support processes
Implement and support maintenance of servicing channels tools including email, chat, forum, phone, third party sites (Github, Stack)
Log cases/bugs with accurate information to provide a full record of each issue and resolution
Communicate daily with operations manager to report support issues, bugs, and important user concerns
Assist partners with API technical issues, onboarding, training and related questions initially via email but in the future via chat and by phone to ensure the successful onboarding to the Developer Portal and ongoing usage of our APIs
Create feedback for other teams about support processes and responses to ensure quality of partner support
3+ years of operations experience, preferably with experience on customer service using various Digital channels (chat, forums etc.)
Deep understanding of the software development lifecycle and emerging technologies
Experience working in a fast-paced, collaborative, agile environments

211

Operations Lead-las Vegas Resume Examples & Samples

Manage, schedule, and train a team of Lyft Community Associates to complete driver on-boarding and in person support
Be a liaison to Lyft’s Las Vegas driver community
Lead operations and compliance-related activities for Lyft drivers
Provide on-boarding support to Las Vegans who wish to drive with Lyft
Provide ongoing support to drivers on the Lyft platform
Diplomatically managing multiple commitments to drivers, staff, and operations
Manage inventory and supply for the Lyft Hub to maintain ongoing operations
At least 2+ years of experience supervising or managing a team of at least six people
Experience and ability to work and thrive in a fast-paced, sometimes chaotic environment
Management experience in customer service, hospitality, or retail
Familiarity with Microsoft Office and Google docs, especially spreadsheets
Ability to work with cross-functional teams
Excellent communication, verbal, and writing skills

212

Operations Lead-picking Resume Examples & Samples

Complete all necessary records and reports in a timely and accurate fashion
Allocate labor as needed throughout the departments
Assume responsibility of departmental goals and participate in achieving these goals on a daily basis
Ensure that the warehouse is consistently clean and free of debris

213

Operations Lead Resume Examples & Samples

Familiarity with industry standards and compliance activity related to the installation & maintenance of underground gas facilities
Skilled knowledge of construction practices and procedures
Excellent mechanical aptitude. Ability to effectively communicate with fellow employees, customers, and the general public
Problem solving ability in emergency situations

214

Operations Lead Resume Examples & Samples

Responsible for assisting Operations Supervisor in all aspects of the morning operation
Assist in processing domestic exports
Assist in processing international exports
Coordinate with import department the clearance and forwarding of international imports
Maintain logs and forms as required by TSA
Assist in training and development of operations staff
Stay up to date and in compliance on all required in-house and external training
Help maintain sufficient inventory of packaging and supplies
Replenishment of temperature controlled shipments as required
Responsible for daily filing, faxing, answering phones and emails
Will train the right candidate on above requirements
Must be detail oriented

215

Global Channel & Alliances Operations Lead Resume Examples & Samples

Business Partnership with key functions and SVP of Global Channel & Alliances to develop and grow Hortonworks partner business
Develop business tools and insights to drive business development programs to take advantage of market opportunities
Work cross-functionally and across business unit to drive new channel business processes and improve our partners' experience in doing business
Partner with Finance & Sales Management to establish & develop Business KPIs & Reporting to drive business insights
Automate business processes and reporting through leveraging operational best practice and tooling
Be the subject matter expert and advise other cross-functional groups regarding the channel business, programs and processes
Represent the Hortonworks Channel Eco System in development of company operational projects and activities
Define and execute Partner promotions and incentive programs
Lead a team of Analysts focused on the Order to Cash process respective to Channel sales
Strong leadership and collaboration skills
Ability to manage a team locally and remotely
Business Development Modelling
Hands on experience with Salesforce.com, specifically reporting automation

216

Operations Lead-roseville, Mn-roseville Resume Examples & Samples

Sells REI products and services
Sells REI memberships
Helps to maintain visual standards and cleanliness within department
Stocks product from truck/warehouse to sales floor
Communicates and cooperates with other staff and management team

217

Operations Lead Energy & A&H Resume Examples & Samples

Provision of high quality and effective operational ‘Business as Usual’ services
Continuous review of business operations to ensure the efficiency of the team’s insurance business and affecting required change in line with the Operating Model
The role holder provides leadership for all operational staff within the team with a limited number of direct reports
Managing and expanding an end-to-end operations function, including all administrative/support activities from Submission through to Cash Collection
Specifically, the responsibilities include Underwriting Assistants and Policy Administration staff members
Be a trusted business partner to the Regional Product Leaders of the Underwriting Divisions supported
Own and resolve line of business specific operations requirements and issues, while ensuring consistency across the UK & Ireland Middle Office and Insurance Platform Office
She/He will be responsible for communicating the vision for the operation and tailoring that to business line specific requirements
Align organizational set-up and staffing level of operations with Underwriting growth plans, balancing a close alignment with internal/external clients while striving for operational efficiencies / economies of scale
Promote and leverage best practice both globally and within the UK & Ireland in operational excellence: continuously identify and implement improvement opportunities to increase service levels and/or operational efficiencies
Achieve agreed metric targets – servicing, quality, efficiency etc
Contribute to the identification of opportunities to free up Underwriting capacity by transferring non-core Underwriting tasks to Global Operations, by leveraging Shared Service Centres in India and Poland
Recruit, manage and train team members to ensure the successful fulfillment of the Operations function, closely partnering with the business
Build-out operational capabilities to support business growth and ensure greater efficiency across the organization, based on standardized business processes that promote consistency and transparency, yet are flexible to allow for the unique needs of diverse lines of business
Establish and maintain strong relationships with the internal as well as external clients
Responsible for yearly budget and in-year cost control, both for compensation and non-compensation costs
Own yearly salary cycle including promotions, merit, bonus, etc. Drive consistency and competitiveness of compensation, benefits, grading as well as promotions in line with XL Catlin policies
Actively develop and foster a strong operations community both within UK & Ireland and Insurance Platform Office
Identify key issues and roadblocks to efficient working practices; design and implement procedural reform
To own the risk and control profile and assessment for risks relating to Operations, ensuring that risk registers are updated as appropriate for these risks
Maintain awareness of ongoing and future market-wide initiatives that could have an impact on Operations

218

Portfolio & Operations Lead Resume Examples & Samples

Proactive identification of challenges and development of contingency plans as appropriate
Generate monthly reports attesting to progress of activities to relevant stakeholders at various levels of granularity
Manage and drive monthly PPM-ABD portfolio review and journal clubs with the PPM-ABD management and other relevant functions
Major Duties and responsibilities

219

Business Operations Lead-france Resume Examples & Samples

Fluent English and French
Team player who is also self-motivated and able to work independently
Interest in Customer Operations with a willingness to learn
Experience of running CPFR calls with Customers – an advantage
Computer literate / Excel essential (Intermediate – Advanced)
Customer focused with good communication skills
Ability to effectively interact with various levels of management
Previous office-based work experience preferred

220

Operations Lead-cincinnati / Eastgate Resume Examples & Samples

Provide leadership by organizing department workflow, providing information and maintaining communication and by fostering teamwork
Place signage for sales promotions, help set merchandise and verify that merchandise is ready for promotions
Provide assistance to the Assistant Store Managers for merchandise tasks and projects as needed
Follow up with the Management Team on register audit points to reinforce correct register procedures
Teach Associates how to correctly sensor merchandise and monitoring that merchandise sensors are used and placed correctly
Provide customer service at the front of the store as needed
High school graduate or equivalent (GED)
Prior experience leading and directing a work team
Enjoys teamwork and encourages cooperation while working with others
Demonstrated ability to effectively communicate both verbally and in writing
Attention to detail with a high degree of accuracy
Ability to identify colors

221

Partner Centre Operations Lead, SEA Resume Examples & Samples

We take innovations mainstream by nurturing and scaling NEW strategic SAP innovations to maturity within the partner ecosystem with focus on monetization
Our core responsibility lies in the partner solution offering, but we also support the overall partner adoption lifecycle
Contribute to the definition and evolution of the local innovation and packaged solutions portfolio and roll-in of requirements from the local field organization as well as key partners
Act as prime contact from and into the field organization in the market unit and local ecosystem and channel for all key programs within the Partner Solution Center. Execute on these and measure the impact
Drive the business planning process and monitor the sales execution against agreed targets
Define and support an integrated end-to-end execution including various forms of demand generation, campaigns, analyst relations, and reference creation
Plan, coordinate and conduct enablement trainings for key partners and SAP field employees to ease and accelerate the positioning, sales and deployment of the entire solution portfolio
Define, build, and rollout integrated demo scenarios
Provide professional/technical guidance to SAP partner business managers (S/4HANA OP and Cloud, ByD, analytics & Insight, Cloud LoBs, Database and Data Management) and help them to integrate these solutions into their own offerings
Provide regular support and coaching to key partners
Interact with regional and global stakeholders from various Lines-of-Business (e.g. Sales, Sales Operations, Service, Consulting). Exchange and leverage best business practices with/from regional and global stakeholders
Ensure Partner delivery quality and deployment of latest innovations
Certify project transparency and reference pipeline
Expert knowledge of SAP ERP (Finance and/or Logistic and/or Production)
Good knowledge of business process over industry segments like CP, DM, Retail etc
Able to deliver clear, convincing and well-organized presentations. Project credibility even in highly visible and/or adversarial situations
Ability to understand market / customer requirements in the Enterprise Management area and knowing SAP’s product portfolio and solutions
Knows how businesses work; knowledgeable about current and possible future policies, practices, trends and information affecting the business; knows the competition; is aware of how strategic and tactics work in the marketplace
Able to plan, organize and manage resources to bring about the successful completion of specific project goals and objectives
Knowledgeable about how organizations work; knows how to get things done through formal and informal channels; understands the origin and reasoning behind key policies, practices and procedures; understands cultures of organizations
Demonstrated success in working in a matrix environment
Bachelor’s degree in Business Administration, Engineering or Computer Science required from an accredited university
MBA or advanced degree in related discipline preferred
Fluency in English a must. Chinese, Thai, Bahasa a plus
3+ years of experience in SAP projects as a consultant and/or team leader
Excellent knowledge about the enterprise applications market
Proven track record in target achievement
Prior experience successfully positioning packaged solutions for volume adoption preferred
Cloud solutions implementation experience is a plus

222

Operations Lead to ISD Datacloud Resume Examples & Samples

Investigating and resolving applications issues escalated by production support team
Automation and optimization of build systems, troubleshooting of broken builds
Work with developers to create automated deployment process
Environment accessibility management
Management of the Configuration Baseline
Linux administration
Bash/Python scripting
On-boarding of new systems/applications
Jenkins
Nexus
Maven
Java application support
Bash and python scripting
Jira
UDeploy would be plus

223

Cluster Operations Lead Resume Examples & Samples

35% - Working with Regional/Cluster Supply Chain to ensure reliable Demand Forecast for Cluster in support of S&OP process
35% - Working with Regional/Cluster Supply Chain to ensure uninterrupted supply of product to Cluster
15% - Manage launch of new products within Cluster
Assemble/lead cross functional teams/sub-teams to resolve systemic and systematic network issues across various areas of technical and life cycle complexity that ultimately support product in the market where poor decisions impact brand availability and Shire sales
Essential: A Bachelor’s degree in Business, Supply Chain or equivalent
5 - 10 years of progressive experience in various supply chain management roles within the Pharmaceutical or Healthcare industries
Desired: Knowledge of ERP systems including packages relating to supply chain mgmt
Ability to think “outside the box” and be well versed in the global distribution
Effective written and oral communication skills are required to facilitate information flow across internal / external supply chain partners and senior leadership
Knowledge of different aspects of regulatory compliance that impact a pharmaceutical supply chain. This can include but is not limited to GxP considerations and controlled substance regulations
Must be able to demonstrate leadership ability in driving change within an organization. This could include systems, processes or tools to drive success
Able to recognize the importance of meeting business needs and balance cost, quality and customer service
Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following

224

Business Operations Lead-nike Technology Resume Examples & Samples

Bachelor’s Degree and a minimum of 3 years directly relevant work experience
Innovative, strong leadership and stakeholder management experience required
Experience in creating and implementing process improvement
Critical thinking and strategic problem solving skills

225

ATS Operations Lead Resume Examples & Samples

Use the DCCM to maintain updates on ATS deployment dates, serial numbers, and circuitry information
Coordinate shipping of ATSs to various sites
Handle RMA’s for failed ATSs
Follow through on trouble tickets for newly deployed racks to insure integrity of information put in the DCCM
Support the Facility Managers and EOTs in reading history/events off the ATSs
Insure crash cart stock is constantly maintained to insure availability of ATSs for emergency replacement
Receive and track inventory of ATSs
Experience in working around critical electrical components, ie: cords, wiring, data racks
Ability to accruately enter numbered data into spreadsheets
Able to work long periods of time without sitting
Knowledge of general safety rules when working on a construction site
Able to work around computer equipment without disturbing components or wiring
Some warehousing capabilities
Some knowledge of simple inventory systems or procedures (can count and accurately report)
Able to work independently
Able to identify priorities and manage tasks efficiently
Ability to create spreadsheets

226

Critical Environments Operations Lead Resume Examples & Samples

Work in conjunction with Account Management Leads and large client account managers to monitor client requirements and manage the deployment of resources within the Global Occupier Services Portfolio Services client dedicated / portfolio teams
Oversee the development, documentation, maintenance, updating and dissemination of Portfolio Services best practices for Critical Solutions (CS) service delivery
Partner with Executive, Regional, Account, and Solutions Development Leaders to identify opportunities to provide value added solutions for Occupier clients. Demonstrates a Client-Driven approach by marshaling the appropriate resources across all core capabilities and corporate functions to ensure superior service to clients
Provide leadership to the account based resources and drive global framework and consistency across multiple geographies
Proactively monitor profitability, KPIs and metrics for account assignments and ensure appropriate utilization of resources and talent
Responsible for achieving CS operational business goals and objectives
Identify opportunities for delivery, service quality, benchmarking, innovation and process improvement in the Americas CS platform on an on-going basis
Ensure overall framework for standardization of service delivery and service solutions across accounts and regions actively involving the use of SME’s to bring best practices to our clients
Provides leadership to ensure continued operational controls, reporting procedures, and systems to effectively ensure execution (including account transition and transformations) and operating efficiency for current and future growth
Lead employees to encourage maximum performance and dedication. Motivate and lead a high performance CS account teams; attract, recruit and retain personnel; provide mentoring and monitor career development program and training
Provide input and guidance regarding contract terms including SLA’s and KPI’s
Ensuring a high level of client satisfaction, establishing and managing initiatives and well as ensuring consistency in processes, reporting and operational CS delivery
Identify opportunities for expansion of services with our existing or future clients to provide them a fully-integrated package of services in response to their specific CS needs
Change & Improvement Management Skills
Coaching & Mentoring Skills
Customer Relationship Handling Skill
Project & Program Management Skills
Ability to multi-task and manage several projects concurrently

227

Site Operations Lead Resume Examples & Samples

Management of in-house catering to include curation of seasonal menus,
External vendor coordination for lodging, off-site dining, transportation and other supporting visitor services,
Coordination of facility configuration and set up,
Administration and coordination of facility calendar, bookings and commitments,
Oversight of customer and sponsor surveys,
Five years of experience in a customer facing operations role preferably in a hospitality or events capacity
Extraordinary project management, communications and organizational skills
Proven effectiveness in engaging with senior executives
Great at building relationships with all levels of an organization
Embraces fast pace, constant change with grace under pressure
Understanding of multi-cultural customs
Energized by a team effort and environment
Contributes creativity and enjoyment to everything they participate in

228

R&D Operations Lead Resume Examples & Samples

Collaborate with engineering to manage key strategic tooling suppliers to ensure execution of plans, explore cost reduction opportunities
Identify capable machine shops and other key suppliers to meet cost, quality, and schedule needs to support R&D engineers
Establish prototype production capabilities for low volume R&D and ramp production
Plan, procure, install, and manage machine shop and metrology lab
Support metals team to identify and procure key equipment
Offload R&D engineers in identifying commercial components, documenting specifications, identifying solutions, work with procurement to source
Act as a resource to the engineering team to recommend manufacturing techniques, identify new and alternate manufacturing methods, and suggest partners
Collaborate with engineers to provide design improvement suggestions based on knowledge of machining and materials
5+ years’ machine and model shop experience
2+ years’ experience with manufacturing tools, jigs, fixtures, automated and manual production equipment
Record of working independently
5+ years’ experience leading individual contributors
Ability to operate machine shop type machines
Ability to effectively present information and respond to questions from groups of managers, client’s, customers and the general public
Ability to partner with all cross functions and tenacity to confront all relevant performance issues
Strong communication, interpersonal and leadership abilities

229

Mobile Operations Lead Resume Examples & Samples

Single point of contact for all Mobile management of various mobiles/tablet devices including Android Phone, IOS and other mobile platforms
Mobile applications deployments and management (OS updates, security) control within the mobile management platform globally
Security management of Mobiles including certificates management of IOS/Android deployment for in house applications like salesforce/ivy/o365
Driving mobile first policy for Diageo adoptions
Partner with Service Providers to integrate service improvements into Diageo’s ongoing Operations
Act as Service Introductory Managers and Service Introductory Leads on technology projects
Conduct in-depth operations reviews for all mobile services production capabilities
Execute all Service Delivery and Service Support processes for all global cloud services production capabilities
Provide 2nd Level support for all cloud services escalations
Review third party vendors and contracts to ensure appropriate operation principles are in place
Participate in internal and external audit on cloud services operations

230

Operations Lead Resume Examples & Samples

Be the primary interface for the client re the end-to-end program health and delivery (individual contributor role)
Work with Cognizant’s regional leads to develop and deliver global program scorecards for the client
Work with client to identify upcoming changes, new program launches, new market launches, operational planning for ongoing operations
Own and manage end-to-end workflow for the given product, identify synergies, operational improvements to increase effectiveness and efficiency of operations across all in-scope geographies
Maintain quality and productivity expectations on core assignments
3-4 years of experience in independently leading client engagements for running operations and transforming businesses
Understanding of digital technologies related to Maps, Digital Advertising
Education from premier institutes, preferred
Experience of working in global teams; matrix organization structures
Ability to work in a dynamic business environment, constantly in flux
Distil unstructured processes to build operationally resilient models - a balance between growth - risk
Global Project management experience- working with multicultural teams, technical background in the project infrastructure is preferred
Quick learner, with strong troubleshooting and analytical skills
Attention to detail together with creative problem-solving skills
Team player with exceptional interpersonal and solution-oriented attitude

231

Grabbike Operations Lead Resume Examples & Samples

Lead end-to-end operations of GrabBike with external parties such as corporate clients, delivery partners, brands, etc. and special cross-functional projects that require customized operations
Gather operational requirement from external parties and other departments to set targets, design pricing structure, operations SOPand SLA
Monitor ongoing operational performance with external parties, identify issues and develop solutions to optimize the performance
Work closely with other operations team members to ensure we meet minimum service standard and develop great working relationship with our partners/clients
Work closely with GrabBike Operations Manager in developing strategy of GrabBike with external parties and providing strategic inputs regarding direction, pricing and investments needed
Manage and supervise the team of GrabBike Operations Associate and Admin staff to ensure smooth daily operations and solve problems
Liaise with regional team, product and external vendors to improve GrabBike platform to meet customers' needs
Collaborate cross-functionally to ensure all activities are in line with strategic direction and stay within budget
Minimum Bachelor degree or higher. Preferably business or quantitative major. Possess 3-5 years of working experience
Strong project management and hands-on operations skills
Independent and can work under pressure
Strong leadership and interpersonal skills
Strong English proficiency
Love crunching data and have strong problem-solving skills

232

Ediscovery Operations Lead Resume Examples & Samples

Perform forensic, as well as targeted, collections from a variety of electronic media, including computers, mobile devices, cloud based repositories and other various company data sources
Process and triage collected company data and maintain internal data repositories
Interface with outside counsel firms and external service providers to streamline data collection/filtering/processing/hosting and maintain master repository of case related productions
Maintain appropriate chain of custody and other documentation throughout the lifecycle of matters in accordance with accepted protocols
Train case teams on tools and technology to better support the life of the matter
Provide technical guidance to Discovery stakeholders and day-to-day management of discovery vendors
Provide key updates to the legal document review team and litigation stakeholders
Monitor and research emerging eDiscovery technology tools and processes in accordance with best practices
Must manage confidential information with professionalism and unquestionable integrity
BA/BS in Computer Science, Math, Business, or other technical field
3+ years of experience in an eDiscovery/forensics role within corporate, law firm or consulting environment
Experience with eDiscovery collection, processing and review technology and protocols
Experience with forensic collection, triage and analysis tools and protocols
Experience working cross-functionally and experience communicating technical content to general audiences
Experience with current eDiscovery statutes, guidelines and case law

233

Digital Business Operations Lead Resume Examples & Samples

Budget Management and Forecasting
Modeling and advanced technical skills
Project valuations and management
System implementation
Transformation and management
Proficient in excel decision management tools and pivot tables, cognos, essbase,
Business management skills optional
Financial planning and analysis skills

234

Development Operations Lead Resume Examples & Samples

Experienced with source code management software (TFS, SVN, GIT)
Able to manage builds for multiple concurrent and overlapping releases
Experienced with and comfortable handling - branching and merging of source code within a source code management system (TFS, SVN, GIT)
Experienced with IIS configuration and management
Know how to setup and maintain continuous integration and automatic deployment to designated environments
Knowledge and experience in setting up and implementing workflow management
Bachelor’s Degree in Computer Science or equivalent work experience
Ideal to have 3+ years’ experience at windows and IIS administration
3+ years’ experience with a source code management system (TFS, SVN or GIT)
3+ years’ experience with .NET frameworks
3+ years’ experience with a change management tool/bug tracking tool (Rally, TFS) is a plus
3+ years’ experience with continuous integration (CI) tools. Hand-on experience with automation and deployment tools – Git, Octopus Deploy, or relevant tools
Strong power shell experience to help automate environment builds
Experience managing release and deployment activities for multiple products
Hand on experience with automated deployment processes to support continuous integration and continuous delivery
Able to maintain and build out the organization infrastructure and servers for various environments. Infrastructure as code
Evolve infrastructure, server, deployment strategies and testing to support 100% up-time and quick turnaround of deployments for the engineering organization
Experience with Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault-tolerant
Know how to monitor environment and application health to ensure Production Up-time and smooth deployments
Oral/Written Communication Skills – Conveying and receiving information and ideas efficiently and effectively through a variety of organizational mediums
Planning & Organizing – Identifies scope of work to be completed, prioritizes work by level of importance, remains focused in the face of distractions or dependencies
Quality of Work – Amount of work produced together with the necessity of close supervision
Dependability for Getting Work Done – Takes accountability for tasks, ability to achieve goals, delivers on time, performs independently and accurately
Industry Knowledge – Understands the direct selling and network marketing industries and can apply it directly to job responsibilities
Quality of Work – Ability to maintain quality and precision, attention to detail, ability to produce without mistakes
Acceptance of Responsibility – Assuming responsibility for successfully completing assignments, self-imposing excellence standards
Job Knowledge – Having achieved a satisfactory level of professional or technical knowledge and/or skill in job related areas
Ability to Direct and Develop Employees – Managing people, process, and/or projects by providing guidance and direction to others that not only accomplishes results but earns/gains respect
Control of Operations & Cost – Working within the organization’s budgetary guidelines while minimizing expenses and maximizing efficiency
Attendance – Arrives to work on time and every day does not miss work without prior and appropriate notification
Initiative – Seeks new/additional responsibilities, projects, tasks, acts independently, goes beyond limits of tasks with little or no supervision, demonstrates creative thinking skills
Versatility – Easily adapts to changes in the work environment, readily deals with unexpected delays, events or changes, manages multiple tasks and competing priorities
Judgment & Decisions – Reasoning effectively and coming to logical conclusions

235

Building Operations Lead Resume Examples & Samples

Identifies and segregates non-conforming and dangerous goods cargo
Computer skills
Professional Appearance
Previous Unload/Primary/Smalls knowledge preferred

236

Operations Lead-grinnell, Iowa Resume Examples & Samples

Pilot Plant Operation
College degree with good math skills
Minimum 2-3+ years experience in a seed manufacturing plant/environment
Mechanical abilities (able to operate and troubleshoot equipment)
Good organization skills and ability to work on multiple projects at the same time
Familiarity with Windows Operating Systems/Basic computer skills
Intimately familiarity with plant procedures and policies
Willing to travel to other plant locations to seek/identify process improvement opportunities
Ability to lift and carry up to 50lbs
Certified to drive fork lift (preferred)

237

Operations Lead Resume Examples & Samples

Ensure that site staff is trained in all ESH procedures, regulatory and compliance protocols, and business conduct protocols
Acquire and maintain facilities and equipment for effective and efficient functioning of all programs
Process hybrid seed for Monsanto Testing and packet and set up Pre-Commercial experiments as required
Help manage station budget
Bachelor’s Degree in Plant Breeding, Agronomy or related field of study
10+ years of significant people and project management in an agricultural related position
Broad knowledge of crop production and farming practices
Experience with farm equipment operation
Team leadership and supervisory experience
Ability to lift 40 lbs
Ability to pass a DOT physical and drug test
Master’s Degree in Agronomy or related field of study
Working knowledge of statistics and experimental design
Class A CDL OR the ability to obtain a Class A CDL
Commercial Applicator’s License OR the ability to obtain a Commercial Applicator’s License

238

Business Operations Lead Resume Examples & Samples

Provides leadership and direction of business operations for a complex IDIQ contract with multiple awarded TOs. Assures the accomplishment of contract deliverables through the efficient and effective utilization of operations and program resources
Ensures Operations performance against the baseline program plan by managing the performance of all PMO functions including subcontracts, action item tracking, risk management, financial analysis and contracts. Identifies and resolves performance problems
Coordinates preparation of Estimate to Complete/Latest Revised Estimates for all PMO functions by requesting input from appropriate operations sources, reviewing data for completeness and accuracy of approach and negotiating changes. Ensures operations input is completed and submitted on schedule and within budget
Interfaces with the appropriate organization within operations to ensure any changes which will impact assigned tasks have been appropriately communicate and addressed
Plans all operations functions in a manner consistent with the Statement of Work negotiated with the customer and applicable Management Directives & Practices
Supports operations position during audits, fact finding and negotiation by being an active participant with the Program Manager in all phases of the program in order to assure arbitrary concessions are not made
Promotes a strong sense of teamwork among personnel supporting various phases of the program efforts
Strong program management experience leading teams > 10 FTEs and/or $5M annual revenue
Experience letting and monitoring staff augmentation subcontracts
Able to work in a busy, chaotic environment with conflicting priorities
Experience leading programs implementing earned value cost accounting
Experience with subcontract management teams and performance tracking
Ability to identify and implement the appropriate processes to mature the organization and reduce chaos
Understanding of risk management processes and their implementation

239

Enogen Grain Operations Lead Resume Examples & Samples

Engages with ethanol plants and commercial feed manufacturers EFC users to develop and agree on production plans and Enogen Grower Agreements for following year
Monitors and communicates with ethanol plants, commercial EFC feed manufacture users and Enogen team on Enogen grain production risks-overages and underages
Collaborates with Enogen account leads, ethanol plant and commercial enogen feed lots users to trouble shoot storage, stewardship, logistics of Enogen Fuel and Feed
Support ethanol plant grain departments with Enogen grain issues concerning growers, storage, logistics, grain quality, marketing, etc
Supports Enogen stewardship activities when needed - including testing of Enogen grain, sampling, signs, investigations, etc
Monitors and manages Enogen enzyme testing needs for all receivers of Enogen grain using Enzyme testing machines-identifies needs and collaborates with lab and infrastructure team on Enzyme testing issues(logistics, setup, reporting, trouble shooting)
Part of recruitment team on Enogen Grain for ethanol plants and commercial feed manufacturers
Attends recruitment meetings with commercial grain companies and ethanol plants in support of enogen grain opportunity
Responsible for locating and signing non-ethanol plant locations for movement of Enogen grain to non-contracting locations-collaborates with Stewadship
Collaborate with customer service and Stewardship for Enogen in-season production estimates and harvest production stewardship forms
Gain complete understanding of Grow More 360 and can lead Grow More 360 trainings for field personnel and stakeholders
Ability to lead Stewardship training sessions for all stakeholders
Providing analysis, participating and presenting on teams to assess opportunities and risks associated with Enogen grain flows
This role has no direct reports, but will provide leadership for Enogen grain activities to internal and external stakeholders
Manage Enogen grain inventory and movement along with Engoen usage at Ethanol Plants, Enogen for feed and other non-contracting destinations
Responsible for the approval of Enogen Production plans and Production Agreements to meet Enogen seed selling timelines
Ensure all approved Enogen Production Plans and Production Agreements are ready for contracting in Grow More 360
Effectively facilitate / support grower and pitch meetings with Enogen Account Leads and Sales Representatives
Responsible for leading trainings for field personnel and stakeholders at various times throughout the year
BS degree or higher
Basic knowledge of grain marketing, grain logistics, grain contracts
Identity Grain Preservation
High level agronomic understanding with interest/willingness to learn more
5 – 7 years of professional experience minimum
Grain contracting
Logistics planning and implementation
Stewardship of Identity Preserved contracts
Agricultural sales
Ability to multitask to meet objectives
Able to work in multi-cultural and multi-regional environment
Presentation skills – verbal and visual
Ability to manage ambiguity in time sensitive situations
Ability to bring multiple stakeholders to a mutual agreement (broker deals)
Lead in ambiguous situations
Manage time sensitve grain shipments
Drive consensus among internal and external stakeholders for solutions to Enogen grain issues

240

Operations Lead Resume Examples & Samples

Ensure all employees are always working in a safe environment
Assist their supervisor with employees daily assigned tasks
Ensure that the employees have adequate resources
Assist employees with troubleshooting problems
Fully capable of performing First Aid
Knowing what the job priorities are for their area of responsibility
Take on full authority with subordinates during the absence of supervisors
Ensure that their area of responsibility adheres to our 6S program
Ensure that the quality instruments in their areas are in calibration
Lead the team by example through attendance, productivity, behavior and respect
Available to work weekends in a supervision role
Initiating Disciplinary actions when needed
Acting as an extension for supervision and management
Dismiss personnel for the workday for either lack of work or being unproductive(during the absence of supervisor)
Hold employees accountable for not meeting their production standards
High School Diploma from an accredited institution
5 years of manufacturing experience
5 years of experience in a supervisory and/or leadership role
Experience with AS400 and Oracle preferred
5 years manufacturing experience required, preferably in titanium manufacturing
Excellent team building skills
Ability to translate corporate and plant business objectives into meaningful and achievable business goals for the department
Operational knowledge regarding process, equipment capability, practices, systems
Demonstrates good computer skills, including a good working knowledge of Microsoft office applications (Word, Excel, Power Point)
Good interpersonal skills and ability to work effectively with individuals and teams at all levels of the organization
Self-motivated team player with a positive attitude
Ability to get along with others, be punctual, and complete tasks on-time
Able to work flexible hours as required

241

Operations Lead Resume Examples & Samples

Coordinate Longview projects
Active API-510, 570, 653 Certification
Previous NDE Experience including technical knowledge and practical skill of various NDE methods
Minimum of 5 years’ industry experience
Minimum of a 2 year college degree education
Excellent communication skills and computer skills including use of Microsoft Word and Excel
Experience with ICON, Ultrapipe, AWARE, and PCMS inspection data management software

242

Technical Operations Lead Resume Examples & Samples

Manage all operational aspects of IT Infrastructure services, both with the global data centre vendor and in-country
Manage the relationship with the GDC vendor for EMEA, maintaining regular contact and act as the primary interface for all escalations with the vendor staff at various levels (engineering, operations management, account and executive levels)
Implement and own standard ITSM processes for IT Infrastructure Operations in EMEA, covering both outsourced and in-country operations, including: Change Management, Incident Management, Performance and Capacity Management
Directly oversee regular governance activities for both outsourced and in-country operations and ensure appropriate documentation is produced relating to all DC activities
Be an effective technical expert to communicate and manage the GDC infrastructure and operations architecture to teams as needed
Take an active part in the senior EMEA BAI team, providing objective opinions, accepting ad-hoc tasks or projects, proposing value-add or cost saving initiatives, providing leadership behaviours,
Degree in Computer Science, Information Systems, Business Administration or related, or equivalent work experience
15+ years data centre and IT technical/engineering experience
10+ years management of DC environments
5+ years implementation and management of ITSM processes and demonstrated use of ITIL process in an IT operations environment
5 + years management of significant (multi-country or global) Data Centre Services vendor relationships
Preferred ExperienceExposure to infrastructure management across multiple countries
Managing staff whose primary language is not English
Knowledge of the various legal/operational IT infrastructure challenges across EMEA countries

243

Operations Lead-big Data Resume Examples & Samples

Establish and manages KPI for Enterprise Data Lake (EDL)
Support SLA for the applications running on EDL
Provides on-going communication to key stakeholders to ensure they are aware of significant changes to the operational process in a timely manner
Provides advice and guidance to business partners and project team as required regarding best practices
Delivers and owns operational processes that are aligned to established cost, timing, deliverable, governance and scope objectives
Builds a team that provide support services, repairing system disruptions while planning and executing various changes
Provides technical documentation that includes design and operational support documentation
Works collaboratively with Project Teams, Operations team and vendors to schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes
Proactively identifies and tracks risk and develops mitigation plans to manage risk
Adheres to enterprise project gating and governance controls to ensure that projects meet all the performance, quality and compliance standards and conforms to appropriate methodology as part of the transition from project teams to operations
Creates detailed operational reports and presents key highlights and related implications for business partners & leaders
Monitors operational process continuously and engages management as required
Develops innovative approaches to create solutions to resolve problems and significant issues within the Big Data COE mandate
Champions governance and processes
A minimum of 1 year of experience in building Big Data solutions using Hadoop technology
A minimum of 2-5 year of experience in managing operations and support for Data warehouse
Building process and frameworks for COE for user on-boarding, data on-boarding, service catalog, data catalog, change management etc
Experience in providing user support and communication
Experience using Hive and SQL
Experience ingesting external data to Hadoop environments
Experience working with very large data sets, including knowledge of how to build programs that leverage the parallel capabilities of Hadoop
Experience with HDFS, YARN, SAS, Ambari. Inquisitive on Big Data
Bachelor's degree in Engineering or equivalent experience
Demonstrate leadership quality, strong communication, organizational skills, a positive attitude, and the proven ability to negotiate and influence others to obtain desired results
LI-AD1

244

Development Operations Lead Resume Examples & Samples

Have experience with software development, operations and infrastructure and the ability to leverage those skills to lead code promotion, code deployment, and environment configuration management
Have extensive experience with deployment operations and related utilities
Have a passion for ensuring smooth operations
Communicate effectively with staff at all levels, from mentoring other technology staff to delivering presentations to VRS executive management

245

Cluster Operations Lead Resume Examples & Samples

Working with Regional Supply Chain to ensure reliable Demand Forecast for Cluster in support of S&OP process
Working with Regional Supply Chain to ensure uninterrupted supply of product to Cluster
Manage launch of new products within Cluster
A Bachelor’s degree in Business, Supply Chain or equivalent
5 years of progressive experience in various supply chain management roles within the Pharmaceutical or Healthcare industries
Knowledge of ERP systems including packages relating to supply chain mgmt

246

Operations Lead Resume Examples & Samples

3 years of experience in a supervisory and/or leadership role
Able to work 2nd shift
Bilingual Engilsh/Spanish
3 years manufacturing experience required, preferably in titanium manufacturing
Good interpersonal skills and ability to work effectively with individuals and teams

247

Digital Business Operations Lead Resume Examples & Samples

Business operations and execution
Data and analytics
Experience in leading a team
Coordinating with multiple teams to establish process and implementation
Digital sales
Digital sales management

248

Operations Lead Resume Examples & Samples

Conduct flight line operations
Conduct flight test operations
Conduct hazardous operations
Manage, maintain, and operate GSE
Manage and execute off-site activities with diverse, multidisciplinary team from multiple organizations
Develop and maintain documentation that interfaces and operates GSE to support an unmanned system
Develop, maintain, and execute procedures and contingency plans for hazardous aerospace operations
Develop concepts of operations
Acquire/develop assets and specialized ground equipment required to support an unmanned system and its support personnel
Interface and coordinate with military base leadership and range safety
Flight test, flight operations, or system test experience
Experience with aerospace operations or test procedures
Experience with EWR-127-1, system safety, or range safety operations
Communication and interpersonal management skills
Experience leading or conducting hazardous operations
Mechanical or electrical aptitude and comfortable with hands-on work
Experience with aerospace quality practices and documentation requirements
Experience with aerospace configuration management practices
Experience interpreting engineering drawings, specifications, and requirements
Comfortable using RF voice communication systems & protocols
Experience communicating/coordinating with aerospace machine and fabrication shops to develop prototype parts/components/assemblies that support equipment needs
Experience working with unions
Experience with critical lifts and/or critical moves
Familiarity with airfield operations
Experience with CWA and clean room protocols
Familiarity with RF communication systems and RF hazards

249

Development Operations Lead Resume Examples & Samples

The opportunity to serve as the DevOps leads for the Strategic Data Platform project
The opportunity to work with the business to understand the reporting / analytics requirements and help define solutions
The responsibility for reviewing requirements, preparing/contributing to design, participate in design and code reviews, provide deployment management and support for a big data lake project
The opportunity to gain the relevant subject matter expertise and act as point of contact in the region for DevOps support
A chance to take ownership of the team's deliverables, work closely with internal / external teams and ensure production of high quality deliverables in a timely manner
Solid experience in the DevOps IT domain utilizing standard DevOps toolsets
Solid understanding and experience with Oracle SQL and PLSQL queries
Familiarity with Software Development lifecycle and IT infrastructure
Extensive knowledge of UNIX scripts and the ability to understand and implement changes as well as create new scripts
Proven track record in designing and delivering complex technical solutions with complex scalability and performance challenges
An analytical and strategic mindset with a proven ability to handle and analyze large amounts of data
Experience in infrastructure/software change requests and interacting with infrastructure change teams
Polished interpersonal skills; solid meeting facilitation skills; and excellent communication skills (verbal and written)
A highly motivated work ethic

250

IT Operations Lead Resume Examples & Samples

Ability to manage multiple high priority initiatives in a fast paced highly technical environment
Maintains competency and enhances professional growth and development through continuing education and conferences
Provides leadership by projecting a positive attitude, and providing learning incentives
Performs other duties and responsibilities as assigned by the IT Manager

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Operations Lead Resume Examples & Samples

Operations Lead Resume Examples & Samples

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Operations Lead Resume Examples & Samples

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Operations Lead Resume Examples & Samples

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Operations Lead Resume Examples & Samples

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