Team Leader Operations Resume Samples

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K Greenfelder

Kylie

Greenfelder

88458 Grayce Viaduct

Boston

+1 (555) 283 6355

88458 Grayce Viaduct

Boston

Phone

p +1 (555) 283 6355

Experience Experience

Phoenix, AZ

Team Leader Operations

Phoenix, AZ

Friesen, Metz and Wiegand

Phoenix, AZ

Team Leader Operations

Operate as a key contributor to the team to set standard work, audit standard work, and improve standard work while problem solving and tracking MDI
Provide feedback on employee and/or team performance to the supervisor and/or manager
Manage team workload distribution and structure to ensure consistent good performance
Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance
Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximise their performance
Responsible for day to day functioning/administrative work including production floor management
Performs other duties as assigned by manager

Detroit, MI

Team Leader, Operations

Detroit, MI

Roberts LLC

Detroit, MI

Team Leader, Operations

Works with the Operations Manager on maintaining department expense budgets in accordance with the planned workload
Develop, maintain, trend and report Key Performance Indicators
Ensure the effective management both in terms of business objectives and the personal and professional development of direct reports
Drives continuous performance improvement for business results
Ensures teams maintain a clean orderly work area through use of 5S visuals management tools and standards
Establish action plans for improvement
Leads and directs the workforce in problem identification, problem solving and implementing continuous improvement measures

present

Philadelphia, PA

Team Leader, Operations Banking

Philadelphia, PA

Mayer and Sons

present

Philadelphia, PA

Team Leader, Operations Banking

present

Manage a team of approx. 15 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded
Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement
Manage team performance and responsible for the overall development of the team
Manage and strengthen Client Relationship
Handle escalated customer calls and guide/assist the agents to take calls in premium queue and use of customer service tools
Manage a team of approx. 15 to 18 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded
Manage a team of approx. 15-18 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded

Education Education

Bachelor’s Degree in Computer Sciences

University of Pittsburgh

Bachelor’s Degree in Computer Sciences

Skills Skills

Excellent interpersonal and communication skills. Excellent ability to work well with and develop teams
Self-motivated, customer-focused, and having an excellent ability to work well with and develop teams
Driving business metrics (e.g., customer satisfaction, service levels, value enhancement, average handling time, profitability, schedule adherence, etc.)
Well-developed set of analytical skills capable of troubleshooting a wide variety of simple and interrelated systems
Good planning, prioritizing and organization and multiple priority management skills
Strong interpersonal and communication (both written and verbal) skills
Strong partnership with capacity planning and scheduling teams to ensure effective service level management/floor management
Above average knowledge of computer database system tools, Excel and Powerpoint
Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services
Responsible for compliance for all processes and policies and developing quality and productivity evaluations

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Team Leader Operations Resume Examples & Samples

Operations Management: organization and planning of the section's daily activities; analysis of productivity and quality of the team's services; responsible for ensuring that Service Level Agreements (SLAs) are respected with business, and for the optimization of processes within the section
People Management: setting and monitoring employee objectives; coaching employees based on performance and quality analyses
Communication: inform the team about the Bank's strategy and all possible changes which may affect their jobs
Stakeholder Management: create strong and reliable relation with all the stakeholders involved in the activities
Conceptual knowledge: you must have general knowledge about account opening at ING, and mandate management in terms of these accounts, so as to be in a position to supervise and support your employees
Budgetary management and risks: ensure that current compliance and SOX rules and quality criteria are respected; implementation and monitoring of budgetary decisions (MTP)
Reporting: draw up a report on the business and distribute information to the various stakeholders
Projects: give the required input to projects and defend the section and customer's interests

IS Team Leader Operations System West Resume Examples & Samples

Understand the business function and technical areas also to analyze and define information and technical needs
Formalize scope and deliverables of IS system solutions
Execute the deployment and localization of the global IS system solutions
Implement the design, build and deployment of the local IS solutions
Manage and build an adaptable, flexible and agile IS organization that attracts, develops and retains the best global talent in order to deliver IS required by PMI, currently and in the future
Minimum in SG 09
At least has worked for 1 year in current job position
University degree in Computer Sciences/Information Systems
Additional certificates, degrees or experience in Project Management & Service Management will be an advantage
Having 5 to 8 years of experience in Information Services / Information Technology
Fluent in English, both oral & written
Relocation is provided ( Eligibility as per P&P )
Willing to be placed in karawang

Team Leader, Operations Resume Examples & Samples

Line management activities to be carried out in accordance with statutory, regulatory and company policies and procedures
Coordinate Health and Safety and Quality incident investigations and actions
Focus on delivery of priorities for both internal and external customers
Manage a team, focusing on achieving department objectives / metrics
Maintain and improve process efficiencies to achieve business objectives
Understand, support and coach team in utilizing PPI / Lean tools for process improvement
Develop, maintain, trend and report Key Performance Indicators
Maintain compliance for themselves and all reports, through training and competency programme
Manage department induction programme
Coach, develop and train reports
Allocation optimisation of resource through understanding of capacity and process demand
5x GCSE or equivalent experience / qualification (including English & Mathematics)
Computer literate with experience using of Microsoft office products including Word, Excel and Outlook
Worked within an operational environment

Team Leader Operations Resume Examples & Samples

Driving business metrics (e.g., customer satisfaction, service levels, value enhancement, average handling time, profitability, schedule adherence, etc.)
Monitoring customer servicing calls to ensure flawless servicing execution of Relationship Care to drive positive customer experience
Manage attrition of team members through engagement and development. Lead and support Employee Satisfation initiatives
Support Customer satisfaction initiatives which drive improvements to the Customer Experience
Strong partnership with capacity planning and scheduling teams to ensure effective service level management/floor management
Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximise their performance
Minimum work experience of 5 years
Demonstrated follow-up, coaching and conflict resolution skills required
Highly effective in coaching within a Relationship Care framework
Creative and dynamic thinker

Team Leader Operations Resume Examples & Samples

Graduate with a minimum work experience of 5-6 years preferably In Card Operations / Customer Services Area
As the PA Servicing team is a VoCM team its desirable that the candidate is skilled in driving world class VoCM results
A track record in building strong relationships with clients as well as business groups like GCP will be a major differentiator while selecting candidates
Since this is a people leading role, prior experience in delivering coaching and feedback, driving employee engagement, problem solving and decision making skills, especially in a corporate servicing environment is desirable
Demonstrated skill in driving long term solutions to frequently occurring problems, with minimal external support along with the ability to manage MIS and drive results through analysis of MIS data, and multi-tasking is strongly desirable
The operating window of the team is between 8:30 AM and 7:00 PM however it is expected that the candidate would demonstrate flexibility to accomodate business requirements and lead the team through example

Team Leader Operations Resume Examples & Samples

Experience in the operation and maintenance of a Combined Cycle plant preferred
Minimum 5 years’ experience in the Operation & Maintenance of electric generating plants required
Demonstrated leadership experience (such as, but not limited to: previous supervisory experience, experience subbing as a leader, leader of a project/assignment, system owner, union steward, or leadership role in a community organization preferred. Demonstrated ownership and involvement
Analytical skills necessary to determine current and future operating conditions and trends for optimizing plant performance
Well-developed set of analytical skills capable of troubleshooting a wide variety of simple and interrelated systems
Ability to identify and implement process improvements
Excellent interpersonal and communication skills. Excellent ability to work well with and develop teams
Knowledge of Turbine and BOP instrumentation and controls
Thorough understanding of the IBEW contract agreement
Knowledge of environmental, safety and OSHA regulations preferred
Knowledge of Capital and O&M Budget processes preferred
Proficient with power plant systems and components
Strong planning and coordination abilities
Computer skills required

Team Leader, Operations Resume Examples & Samples

Ensure safe and efficient operation of the terminal, promote safety and prevent incidents
Ensure compliance with environmental standards in effect and operate within established parameters
Communicate daily with the team, in particular via performance variance controls; set objectives, identify variances and define action plans that address issues and opportunities
Have a mobilizing and motivating attitude encouraging the team’s commitment to reach established objectives
Ensure compliance with the collective labour agreement and manage work conflicts, if any
Report any incident, deviation from standards or abnormal operation and participate in the resulting analysis
Make sure interventions are well documented in cases such as lock-in lists, installed blanking plates, valve alignments during transfers, issued work permits, etc
Ensure planned inspections are completed and Operations’ preventive work is carried out and make sure they are well documented
Define and communicate needs and provide training to operators
Make sure all required health and safety training for the team is completed within deadlines
Issue a daily operations follow-up report to the Supervisor, Operations, and ensure continued work force planning
Act as emergency Operations’ leader

Team Leader, Operations Resume Examples & Samples

Responsible for overall performance of the team including establishing and achieving key performance indicators, key goals and objectives, risk mitigation, and compliance with supervisory procedures and regulations
Full management responsibility for a diverse team of as many as 15 associates
Must have an understanding of the team's functions, processes, and/or systems supported by the team, within 6 months of hire, and be an expert within 12 months of hire
Must be knowledgeable of and responsible for the development and performance of key systems in US. Must have knowledge of technology and tools available to identify and implement solutions and create process efficiencies for the team in a high-volume, deadline-driven environment
Must identify, recommend and implement solutions regarding team processes, systems, regulations, resource allocation, and controls not guided by policies or procedures
Responsible for working with other areas in the firm, vendors and auditors
Decisions are non-routine and require the exercise of judgment that represents an assumption of business risk. When decisions have significant impact to the firm and our clients, they are subject to review by the Department Leader

Team Leader, Operations Resume Examples & Samples

Manages the area of responsibility to ensure Manufacturing, Packaging, or Warehousing objectives are achieved
Ensures compliance with quality, safety, regulatory requirements, and cGMP guidelines
CGMP/Documentation: Performs all functions according to Good Manufacturing Practices (cGMP) and company Standard Operating Procedures (SOP)
Leads and directs the workforce in problem identification, problem solving and implementing continuous improvement measures
Manages overall performance (adherence to standard work, attendance, safety, code of conduct, etc.) of assigned shift to achieve expected standards in the areas of Safety, Quality, Delivery, Productivity and Cost
Communicates Operations Excellence (OE) principles to associates to improve their understanding and execution
Communicates/conducts performance appraisals, both formal and informal
Responsible in driving the creation and improvement of standardized work
Makes departmental decisions around waiving or deviating established procedures, taking into account any and all safety, environmental, or operational protocols and requirements
Ensures escalation process standard work is followed and teams are engaging in Why-Why Problem Solving Activities
Ensures all associates receive proper training, such as GMP, SOP, Safety, and Operations. Communicates company objectives to associates. Monitor associate performance and provide coaching and training as required
Ensures teams maintain a clean orderly work area through use of 5S visuals management tools and standards
Adheres to The Nature's Bounty Co. Health, Safety and Environmental policies. Identifies and reports unsafe conditions and behaviors and takes individual accountability addressing corrective actions
Enables, participates and implements continuous improvement ideas
Participates in Site Focused Improvement events

Team Leader, Operations Resume Examples & Samples

Ensuring that team works towards goal of “Zero Error – Zero Queue”
Empowering, motivating and keeping the individual contributors focused
Drives APM Values and continuous improvement mindset along with the Cultural Amplifiers
Ensure the correct and continuous focus by direct reports on managing the process measures under their control and ensuring vigorous and effective root cause analysis / action on signals seen in VF result measures
Graduate, with previous working experience in ML and computer/systems skill
Overall 6+ yrs exp with min 2 yrs in team handling (on paper)
Knowledge of ML systems
Be a self-starter and can work independently
Have a positive and constructive attitude
Flexible to work in 24*7 work environment
Training on Soft Skills Strong familiarity with the business needs and Team management

Team Leader Operations ANZ Resume Examples & Samples

The successful candidate will be part of a team that provides the ability to effectively demonstrate personal accountability in increasing customer satisfaction. Decision making in critical and day to day situation
Ensure compliance for all processes and policies and developing quality and productivity evaluations
Drive employee engagement
Demonstrated follow-up, coaching and conflict resolution skills required. Must be an expert in basic soft skills & technical skills (proficient in Microsoft applications such as MS Excel and MS PowerPoint)
Creative and dynamic thinker. Proven history of implementing development and action plans to aid in growing team member skills to drive results
Motivated by Variable pay (pay for performance)

Team Leader, Operations Resume Examples & Samples

Owns the plans for their team’s success and contributions to the business unit priorities
A high performing team that meets or exceeds critical metrics and drives business unit priorities
Accurate, efficient resolutions to complex escalated customer issues
Drives continuous performance improvement for business results
Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quickly
Influence all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition
Ongoing feedback and discussion with employees regarding: what’s important, how are you doing, priorities to improve. These discussions include: regularly scheduled 1:1s, documentation of 1:1 session, performance plans, and informal meetings
Clearly defined process, process mapping, and work flow documentation
Implemented process improvements and/or recommendations
Key metrics analytics and recommendations to address challenges. Improvements in key metrics
AA/AS Degree (BA/BS preferred) and a minimum of 2 years relevant experience or the equivalent combination of education and experience
One year or more of previous team lead/supervisor experience in an inbound/outbound call center environment highly desirable
Demonstrates excellent communication skills
Prioritizes work to meet multiple deliverables and deadlines
Communicates information regarding team performance, employee needs and VOE to more senior management. Presents team data to manager and large groups and effectively responds to feedback
Rewards and recognizes the right behaviors on the team
Demonstrates creativity in seeking new and better solutions
Ensures that employees have the development opportunities needed to learn and grow
Continuously assesses and improves processes within their scope and recommends improvements
Leadership experience in a similar position that demonstrates capability to lead teams
Knowledge of the client’s products and customer needs

Team Leader, Operations Resume Examples & Samples

Identifies measurable key performance indicators (KPI), meets KPI targets, and seeks continual improvement within the team
Provides training and coaching to team members on processes, procedures, and technical instructions
Uses databases to control inventory and project material, timekeeping and quality processes
Works with the Operations Manager on maintaining department expense budgets in accordance with the planned workload
Utilizes technical skills of the team to maximize efficiency and thorough completion of hardware assembly, test, warehouse, materials, and inventory assignments
Reviews resources and project load to ensure resources are fully utilized while leveraging 3rd party panel shops and local solutions centers in order to be competitively cost effective while meeting customer deadlines
Preparing and validating labor estimates and monitor progress towards achieving budgeted goals
Works with the Operations Manager and Program Managers to provide input and execute continuous process improvement tasks in production, test, and material control processes to increase quality, efficiency, and safety
Coordinates shipping and logistics for the facility
Minimum of 3 years experience in management (with direct reports) in a fast paced manufacturing operations environment where successful multi-tasking is required
Requires a minimum of 3 years experience in the following
Automation Solutions and Field Engineering experience would be helpful
IFS training is preferred

Team Leader Operations Resume Examples & Samples

Any graduate or bearing similar professional qualification in the same or related field
Relevant experience in shipping or the BPO industry
Excellent communication skills, excellent written and spoken English skills
Personal excellence, integrity and accountability
Good Presentation skills
Open to travel and / or occasional overtime as needed

Team Leader Operations Resume Examples & Samples

Day-to-day coaching and effective change management for a team of 10-15 front line credit/collections specialists that service and manage past due accounts via inbound/outbound dialer telephone contact
Be accountable to effectively drive results to raise the bar on key metrics
Be accountable for floor management, ensuring proper production levels, training and retaining employees
Regularly communicate the status of the business, progress against goals and ensure direct report are well informed about issues that affect them and their customer
Ensure accuracy and quality of customer service through effective monitor techniques and workflow observance
Key department metrics are defined by leaders in: Productivity, Quality, Compliance and Collections
On-Going flexibility is required as this is a 24x7 call center environment in regards to shift and days worked
Minimum 3 months recent leadership experience managing teams of 10-15 individuals in the Low or High Balance Past Due segment of Credit Operations
1 year of successful leadership experience in virtual metric driven environment
This individual is results oriented, demonstrates enthusiasm, resilience and a will to win attitude
They must have the ability to effectively communicate verbally as well as in writing
Be able to delegate, build strong relationships, drive continuous process improvement and handle multiple priorities
Candidates should show desire to take on additional tasks, and have flexibility in work assignments based on business needs
They need to be an analytical thinker, problem solver and decision maker
Effective coaching, training and development of others are required as well as having strong time management, organizational and follow through skills
Demonstrated ability to effectively teach strong negotiation and decision making skills ensuring profitability while maximizing recovery of outstanding balances, documents or resolving escalations
Must be proficient in Microsoft applications such as Word, Excel, PowerPoint as well as, familiarity with mainframe applications
Self-Starter and able to work independently with minimum direction
Demonstrated ability to influence, lead and inspire remotely
HBS Interim Team Leader (ITL) CEN leadership experience

Team Leader Operations Resume Examples & Samples

Proven track record of driving extraordinary Customer Service
Excellent coaching skills
Strong people management and leadership skills
Good Interpersonal skills and the ability to communicate at all levels including presentation and public speaking skills
Proven ability to drive teams towards high productivity & sustained performance either through people leadership role /designated SPOC role
Innovation mindset
Analytics and Six Sigma Experience. The American Express competencies for this role are: Ø Drives results Ø Builds Diverse Talent Ø Builds and Leverages relationships Ø Drives Innovation and change Ø Communicates effectively

Team Leader, Operations Banking Resume Examples & Samples

Manage a team of approx. 15 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded
Manage team performance and responsible for the overall development of the team
Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement
Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc
At least 2 years

Team Leader, Operations Banking Resume Examples & Samples

Manage a team of approx. 15 to 18 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded
Strong background in csr and process
Must be 12 months tenure
Must have at least 3 rating for the last APR cycle or must have at least an average of 3.6 for the last (4) quarters with no rating below 3.0
Must not have incurred NDA / Remedial Action Plan (RAP) for the last 6 months
Must not have active/pending Performance Improvement Plan (PIP) & Incident Plan
12months in current role

Team Leader Operations Resume Examples & Samples

Ensure clear direction and priorities for the shift and that these are aligned with the business unit
Coach and lead the team on execution of daily management systems in the business unit such as DDS, CL, RCFA and Operational Standards documentation
Improve and sustain assessment scores for DDS, CL, 5S processes
Ensure Operational Standards are executed with excellence
Work with Maintenance Lead, Engineering and other as needed to ensure follow up to significant issues are captured in RCFA
Lead the shift team meeting
Communicate team/shift results and needs to business unit manager
Manage direct and indirect labor efficiently
Track and gap results vs work plan and budget for all KPI’s including safety and quality to deliver team goals
Develop Service leaders and other leadership
Provide training, coaching and facilitation
Manage the Safety system within their area
Cross functional operations experience with a strong understanding of various plant functions
Strong drive and initiative to make improvements in a variety of areas with a minimum of supervision. Change agent
Strong commitment to personal development and growth
Strong analytical, problem-solving and decision making skills – Process Thinker – reliance on facts and data
Above average knowledge of computer database system tools, Excel and Powerpoint
Strong interpersonal and communication (both written and verbal) skills
Good planning, prioritizing and organization and multiple priority management skills

Team Leader Operations Resume Examples & Samples

One year service with Ingersoll Rand preferred but not required
Must have demonstrated leadership behaviors/competencies
Some training may require out of town travel
Basic mechanical aptitude and willingness to learn all roles in a given area of the plant
Accepts change and is willing to adapt and learn new tasks
Responds to coaching and corrective action

Team Leader Operations Resume Examples & Samples

Lead a team of 12 - 15 Credit Analysts
Responsible for Goal setting, Performance reviews and development plan for all direct reports
Responsible for day to day functioning/administrative work including production floor management
Responsible for delivery of all customer and shareholder metrics as per goals
Work closely with the US Risk Management and other stakeholders
Manage churn / attrition of team members
Support CSAT initiatives in enhancing / meeting external (VoCM) metrics
Strong focus on internal SLAs (Service Level & Aging)
Conduct weekly Coaching & Feedback sessions for analysts
Provide development opportunities, coaching, and resources
Responsible for compliance for all processes and policies
Collaborate with console in forecasting, scheduling and leave planning
Graduate with about 4 years of relevant experience, preferably in service industry
Good communication skills - written and oral
Good working interpersonal and people leadership skills
Superior global thinking and strong process/quality improvement mindset
Knowledge of American Express Credit/Collections is preferred