Lead Operations Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the lead operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Cartwright

Maia

Cartwright

28519 Bergstrom Drive

Detroit

+1 (555) 167 0330

28519 Bergstrom Drive

Detroit

Phone

p +1 (555) 167 0330

Experience Experience

Phoenix, AZ

Lead-operations

Phoenix, AZ

Bartell-Conroy

Phoenix, AZ

Lead-operations

Responsible for performing audits
Provide color-matching evaluations for liquid makeup
Coordinate all the activities surrounding pilots and 1st productions
Input data to track productivity of the department. Assist in the training of employees. Create and publish Job Aides
Ensure that fork lift start up check list is renewed every month, respirator sheet, interdepartmental audit, cleaning/sanitization logbook
Keep Sutherland grounded: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines
Communicate clearly across all levels, shifts, departments etc. to ensure information is shared in regards to overall production, safety and quality

Dallas, TX

Team Lead-operations

Dallas, TX

O'Hara, Sanford and Rogahn

Dallas, TX

Team Lead-operations

Work from established procedures including Safety, Quality, Standard Work and verbal instructions
Engage in the continuous improvement culture and seek opportunities to eliminate waste by participating in RPS (Rapid Problem Solving), and RCCA (Root Cause Corrective Action) events
Provide feedback to Unit Manager on staff performance
Serves as an escalation point for potential system, application, and/or infrastructure related issues, working with the team to validate whether or not issues being encountered are indeed relating to a technical failure, and coordinating the adjustment of the tools being used by the team if this issue was not identified prior to the escalation
Continually assess the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives
Contributing to the design and implementation of ticketing solution enhancement efforts, with the intent to streamline monitoring, alerting, and incident management efforts
Provide feedback to Unit Manager on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success

present

Dallas, TX

Lead Operations Analyst

Dallas, TX

Rempel LLC

present

Dallas, TX

Lead Operations Analyst

present

Strong technical knowledge in Data Management & Data Warehousing tech stack including Greenplum, Talend, HVR, Reporting, Metadata Management, etc
Build and update deal proposals for new multi-year and/or At-Risk contracts, including but not limited to supporting report-out of every discovery meeting
Proven expertise using and administrating version control management tools (e.g. GIT, SVN, Artifactory)
Mining data assets to augment sales targeting strategy from sources that include: Definitive, claims data, and HRO/PRO data, and new third party data sources
Administration, supporting and Bug fixing in QA and UAT environment
Proven track record in managing production environments and teams and delivering on time and budget
Developing sales targeting tools for Physicians Strategies

Education Education

Bachelor’s Degree in Quality

Indiana University

Bachelor’s Degree in Quality

Skills Skills

Ability to quickly assess and effectively address user queries
Ability to represent department/function in a professional, courteous, and efficient manner
Strong abilities in prioritizing, problem solving, and attention to detail
Ability to follow complex written or verbal instructions to solve problems
Able to handle multiple assignments, set priorities, and meet deadlines
Delivers engaging, informative, and well-organized presentations
Able to work in a team environment
Ability to work independently and flexibly with minimal supervision
Excellent oral/written communication, interpersonal and organizational skills
Able to collaborate with a variety of stakeholders including the PMI team, Strategy and Business Development, external collaborators and community partners

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Lead Operations Analyst Resume Examples & Samples

Manage Incidents/Problems/Tasks recorded against engineers adhering to the SLA’s agreed with Business
Analysis of incoming Incidents and Alerts
Ensuring that requests are correctly defined and have the required level of authorization
Ensure quality delivery within defined service levels and maintain the stability of production environment
Maintaining documentation and systems
Take responsibility and actively contribute to driving service improvement within Network Services and strive to offer the best level of available service to our customer base
Contribute to the continuous improvement of processes, controls and service levels for managing business as usual changes within Production Operations
Supervise shift operations, allocate resources, manage handover and act as a deputy for Operations Technical Lead
Should be able to analyze and escalate to management timely on issues
Act as technical first point of contact internally and externally for technical queries and escalate as appropriate
Assist Production OperationsSupport teams to proactively manage the Barclays estate
Represent Networks Support team at technical and management meetings as required
Promote the use of Technical Standards, Procedures and Best Practice and maximize the use of toolsets and automation
CCNA, CCNP.CCIE Certification desirable
Working experience in a fast paced Network Operation environment
Troubleshooting on various layers (LAN & Wan i.e. Access, Distribution, Core layers and at MPLS end) in case of Slowness/Down issue reported from processes and identify the root cause
Experience in Remote troubleshooting and diagnosis of network connectivity issues
Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
Deep understanding of routing protocols like EIGRP, OSPF, BGP, Static and Default Routing
Policy based routing and Route redistribution techniques and Route Maps
Auto and Manual Route Summarization and Equal/Unequal cost load balancing techniques
Should be able to troubleshoot LAN/WAN issues using packet captures/tcp dumps/monitoring tools like Solar Winds, Spectrum, Wireshark, Sitescope, E-Health
VLANS and Inter VLAN Routing, SVI, CDP, VTP, DTP, Trunking, Dot1x, various flavors of STP, Ether-Channel, HSRP, VRRP, GLBP, CoS, UDLD
Install, maintain and troubleshoot network equipment to include routers and switches, perform fault and problem management to ensure services are maintained according to the levels defined
Hands on experience on Cisco 2600/2800/3800, Cisco Cat 2960/3750, Cisco 4500/6500 Series Core-Switches, Nexus 2k, 5k, 7k
Exposure on ticketing tools like Service Now, BMC Remedy, HPSC Open View, IBM Tivoli
Hands on experience with troubleshooting WAN hardware/link issues including T1/E1, Frame Relay, DSL, VPNs
Manage and Support MPLS backbone spanning across globe
Understanding and Troubleshooting experience on IPSec, VPNs, GRE, DMVPN, NAT/PAT over varied platforms
IP Services: NAT, DHCP, DNS, FTP, TFTP, HTTP, HTTPS, NTP
Should be proficient with monitoring protocols like SNMP, RMON, IP SLA, NETFLOW, SPAN, RSPAN, Syslog, IP Accounting
Maintaining and administering perimeter security systems such as Firewalls/IPS/IDS
Implementing Security with Cisco/Checkpoint/Juniper/Fortigate firewalls using Stateful Inspection, Application Level Inspection, various types of NAT
Implement ASA access control features - Global ACL (ASA 8.4) and Object Groups
Should understand the key differences between pre8.3 and current IOS feature set
Understanding of AAA Server with RADIUS and TACACS
Understanding of ITIL Foundation
Sound knowledge of Change Management and ITIL best practices

Senior Lead Operations Specialist Resume Examples & Samples

Review and validate data/coding within the system of record
Document system of record with changes made
Issue tracking and resolution
Present results to management with issues identified
Excellent Verbal & Written Communication Skills
Proficient PC knowledge (Excel, Microsoft Office)
Excellent organizational and interpersonal skills
Excellent Teamwork Skills

Lead Operations / SOX Analyst Resume Examples & Samples

Documenting internal controls under Sarbanes Oxley
Designing procedures to test the controls
Testing internal controls under Sarbanes Oxley
Monitoring implementation of remediation plans
Managing automated Sarbanes Oxley compliance tool
4+ years of accounting experience, preferably from a Big 4 firm
Technical expertise in Sarbanes Oxley compliance
Excellent writing skills with demonstrated experience writing control/narrative
Health insurance industry experience
CPA, CISA, and/or CIA

Lead, Operations Smith Haven Mall, Ny 0712 Resume Examples & Samples

Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred
Must have at least 1 years of retail experience. Prior supervisory or management experience preferred
Must be skilled in coaching and training, sales generation, strategic planning, and customer service
Must have excellent communication, organizational and time management skills
Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs
Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month

Technical Team Lead Operations Initiatives Resume Examples & Samples

Maintain functionality of systems and processes utilized within the departments supported by Operations Initiatives, including frontline support for critical production issues
Develop, maintain, document and test End User Computing (EUC) applications utilized by all supported departments
Provide formal and informal training as appropriate
Reduce risk or increase efficiencies by suggesting business process changes and/or system modifications
Manage an ongoing relationship with one or more supported departments to record, track and prioritize current and future projects to ensure that the departments needs are optimally met
Understand how processing can impact clients, departments and firm
Research, respond and follow-up to more complex questions from other Operations departments, branch offices and from management staff
Ensure availability to act as a resource to less experienced department personnel
Lead various projects as assigned by manager, including internal and external conversions and product enhancements
Participate in the testing and implementation of new systems and processes
Assist with other projects and activities as assigned by supervisor or manager
Bachelor’s degree in finance, business or related field preferred
Three years of job related experience in business, finance, customer service and/or accounting/bookkeeping
Previous experience in the securities or banking industry preferred
Strong conceptual understanding of relational database design
High competency with Windows-based software products such as Word, Excel, Outlook and Access
Technical experience with systems and system processing; brokerage system experienced preferred
Familiar with Visual Basic (VBA)
Ability to respond to changes in routine or set guidelines without errors or disruptions
Familiarity with business analysis concepts and tools preferred
Strong customer service and organizational skills and attention to detail
Demonstrate strong problem identification, analytical and resolution skills
Ability to communicate effectively both verbally and in writing
Must be proactive and have the ability to plan and outline daily tasks; prioritize as necessary in a fast-paced, deadline oriented environment

Team Lead-operations Resume Examples & Samples

3 plus years experience in a Leadership role
Strong experience and knowledge managing an operations team in a solution center environment
Bachelors Degree or a combination of education and experience required
Strong MS Office experience

Senior Team Lead-operations Resume Examples & Samples

Minimum two years related work experience required
High school diploma or G.E.D. required
Familiarity with inventory software, order processing systems, spreadsheets, and word processing software required

Senior Lead Operations Specialist Resume Examples & Samples

Making outbound/inbound calls while maintaining quality standards
Ability to function well in a high call volume environment & multi task
Responsible for closing loans on approved loans
Responsible for achieving service level objectives
Training of new hires
Monitor call center production thru CentreVu
Assist with escalated calls in manager's absence
Assist with title reviews in manager's absence
Assist with staffing and scheduling needs
Strong organizational/time management skills & ability to prioritize
Highly motivated, energetic, self starter who can complete functions with little supervision
Three years of call center sales experience in a leadership role
Knowledge of the auto finance industry
Ability to document accounts quickly and accurately
Ability to work closely with others to achieve cross function goals
Must be flexible on hours, some overtime & Saturdays required

Lead Operations Developer Resume Examples & Samples

C# using Visual Studio 2013+ and TFS 2013+, Knowledge of scripting languages such PowerShell
ASP.NET/MVC 5 at Enterprise level (multi server environments, caching, high traffic sites)
Code security to OWASP guidelines (cross-site scripting, injection attacks)
ORM’s – Entity Framework and nHibernate
MSBuild deployment scripts
Windows, web and WCF services
Debugging of development and production code issues
Umbraco CMS or similar
Experience of using a CDN for optimising website performance
Database design and maintenance skills (tables, indexes, backup/restore, stored procedures and functions etc.)
Database debugging tools such as profiler and query analyser
Windows server 2012 and Red Hat Linux (administration and configuration)
Experience of an IBM Websphere Commerce and DB2 environment is desirable
Networking principles. (tracert, IP, host names)
Experience of agile SCRUM methodology
ITIL v3 accreditation

Lead Operations Resume Examples & Samples

To provide the Project Manager with daily/weekly status reports
To ensure that the team is adhering to appropriate standards and all work is documented
To hold regular meetings with team members & Minimum 5 Years of relevant experience
To highlight significant issues and risks to the Project Manager
To assist the Project Manager with preparation of change requests and proposals
To alert the Project Manager in good time of potential SLA slippage’s
Hands on experience in managing Service Desk and Onsite support delivery
Hands-on in Team Management and Project Management
Should have deep understanding of ITIL service operations
Ability to quickly assess and effectively address user queries

Senior Lead Operations Specialist Resume Examples & Samples

Ensure adherence to all Chase and Department level policies and procedures including state and federal law and regulation
Manage personal inventory by meeting or exceeding production and quality goals established. Goals, expectations and results will be communicated monthly
Candidate must have significant attention to detail and the ability to follow very specific requirements and regulations
Candidate must be self-motivated with a sense of urgency to complete their responsibilities in a timely and accurate manner
Assist management with other assigned tasks per business need
Candidate should have a proven track record of positive performance and quality
Candidate will have solid written, verbal and analytical skills
Candidate must be able to work both independently and as an effective team player. He/She must be able to work in a fast paced timeline-critical environment
Candidate must have strong computer skills including MSP, Word, Excel, Access, Visio, Outlook and PowerPoint
Some college coursework or degree preferred
Minimum of 3-5 years experience in loan servicing or comparable experience and familiarity with mortgage investors is recommended

Senior Lead Operations Analyst Resume Examples & Samples

Strong operational background
Knowledge of tax processing operations
Ability to handle multiple priorities simultaneously
Ability to explain complex issues in a simplified manner
Excellent PC skills in Microsoft Office and web based tools
Must function well in a team environment, self motivated, and possess ability to work well under deadlines
Excellent analytical, problem-solving, and researching abilities
Exposure to tax regulation

Team Lead, Operations Resume Examples & Samples

Demonstrate an understanding of the end-to-end corporate actions and income processing functions including statistics gathering, scorecard reporting, and overall system capabilities. Use system and process expertise to support the activities of the department
Responsible for ensuring completion of daily departmental processing functions. Performs monitor, review, and control functions for Corporate Actions/Income Processing and Asset Maintenance departments to minimize client impact and risk to the bank
Proactively identify and independently resolve issues of a complex or sensitive nature identified through review of daily processing and/or Line of Business inquiries
Train new employees or existing employees learning new functions. Provide appropriate feedback during training to ensure that employees are learning the proper processes and achieving the expected level of performance
Identifies, initiates, and develops process improvements opportunities. Is instrumental in working with department leadership team to implement process improvements
Assists manager with production and strategic planning. Provides associate performance feedback to management
Lead projects for new processes or process improvements to ensure successful implementations. Monitor and track all of the team’s initiatives and partner with management to achieve the department’s strategic goals
Positively represent the team and the organization to Line of Business partners, as well as in client interactions. Assist in the development of positive relationships between the team and Line of Business partners by exhibiting a professional manner on a daily basis
Monitors, tracks and reviews written procedures. Responsible for the review process to ensure procedures are updated to reflect current operating standards, regulatory requirements and department internal controls
Acts as backup to department manager for daily production activities. Time and attendance and vacation tracking for department
Four-year degree in business with a concentration in finance, accounting or management or equivalent work experience. Three to five years of securities industry experience is necessary
Strong leadership and communications skills demonstrated in a team-based business setting. Excellent interpersonal and coaching skills
Sound business judgment as evidenced by success in ability to prioritize tasks, escalate and resolve issues and meet required deadlines
Quality focused, with the ability to develop and foster an environment of accountability and ownership
Strong work ethic. High energy and drive
Process improvement oriented. Innovative problem solver. Strong project management skills
Excellent analytical and organizational skills. Strong detail focus
Superior research and problem solving skills
Knowledge of Global Plus preferred
Advanced knowledge of Excel and databases

Team Lead, Operations Resume Examples & Samples

Train and retain knowledgeable and effective staffing levels. Maintain a thorough and comprehensive understanding of State and Federal Regulations as it applies to Court Ordered attachments and be alert and react quickly to new law changes
Lead team in performing complex searches for accounts in compliance with Federal and State legal orders and for assuring immediate identification and full responsibility for securing funds. Perform accurate and timely answers to courts, attorneys and agents as specified by law and in compliance with court ordered instructions. Perform quality control reviews to reduce risk associated with monetary losses. Maintain high level of internal and external client satisfaction
Perform daily review and approval of all attachment releases, cases needing quality or management quality reviews. Review and approve attachment answers . Act as backup approver for TROs, restraining and seizure orders, summons to trustees, turnover orders
Assure expense controls are continuously maintained and monitored. Maintain a thorough and comprehensive understanding of Government Requirements and Internal Policies. Assure productivity and quality measures are established and met. Ensure proper tracking and escalation controls are maintained
Maintains control of JPex Attachment system and ensures process rules are updated in JPex to align with state and federal regulations. Monitors JPex entries by reviewing escalated and unassigned JPex queues taking appropriate resolution actions. Ensure proper distribution of work for Attachments, consistently reviews work flow to identify the most efficient processes and procedures. Consistently looks for improvement opportunities and provides feedback to team. Assure that daily assignments are provided for backup coverage on critical department functions to maintain proper risk controls. Maintain updated written procedures for all department functions
Develop action plans based on the Employee Engagement Survey results and comments. Monitor employee production results as it pertains to individual scorecards and assist manager in performance goal setting. Participate in and facilitate information sharing with department manager, business partners, peers and attachment teram members in a timely and efficient fashion to ensure widespread communication
Perform review and approval of large dollar attachment orders, general ledger transactions, and official bank check requests. Provide management review and approval on specialty order answers, quality reviews and releases. Act as backup to Subpoena Team Lead in escalated case resolution and ownership mail needing other line of business actions

Lead Operations Analyst Resume Examples & Samples

Sending Provision Notification Mails to Partners/Managers on a Weekly Basis
Weekly Status Update Calls with Managers for Invoices above 60 Days
Escalation of Bulk Invoices Moving to Provision/Other Critical Factors
Answering Client Queries and Queries from Managers/Partners keeping the Deadline
Follow-up EAs for the Invoice Copies and other requirements
Follow-up Finance Team for any pending allocations, Reports or Reconciliation issues

Analyst Lead, Operations Resume Examples & Samples

Independently gather information from source systems and execute test steps to efficiently and accurately identify control weaknesses; summarize and document results for senior management
Provide oversight, coaching and guidance to less experienced team members for assigned areas
Apply critical thinking skills to evaluate and provide feedback and recommendations on all GRC content including inherent risks, control designs, test procedures, test results, etc
Productively advise control procedure owners on test results including findings, exception requests, continuous improvement
Collaborate with Loan Services’ process owners and risk partners to achieve results aligned with a strong control environment
Partner with the second line of defense and control owners to ensure policies and procedures and associated risk management programs are consistent with current applicable rules, regulations and laws
Keep informed of changes in the regulatory environment. Monitor and review changes in requirements by collaborating with the risk partners and process owners
Be an active change agent through advancing and monitoring the risk culture for assigned processes to ensure Loan Services is operating at a residual risk level that is within the corporate risk appetite and threshold through collaborating with risk partners and process owners
Independently and accurately calculate and enter interest rates into the appropriate lending systems on a periodic basis; communicate and provide solutions on potential obstacles or errors
Manage and prioritize multiple assignments in a fast-paced, dynamic environment to create value and achieve stated goals and objectives
Effectively summarize and communicate (written and verbal) obstacles and solutions to Internal Control Management and senior leaders within Loan Services
Independently lead and execute on special Internal Control projects
Strong written and verbal communication skills with the ability to summarize information and adjust detail for appropriate audiences
Possess strong interpersonal skills with an ability to collaborate with and influence Loan Services’ process owners and risk partners to achieve results aligned with a strong control environment
Strong ability to build and manage relationships through challenging obstacles
Proficient use of Microsoft Office and ability to quickly learn and utilize various web-based applications, databases and mainframe applications
Strong organizational skills and ability to manage and prioritize multiple assignments
Strong analytical and problem solving skills, decision making and ability to drive continuous improvement
Possess expert knowledge of RCSA testing methodology and documentation
Possess strong subject matter expertise for compliance and operational risks and control activities within assigned lending processes
Possess strong knowledge of RCSA framework, including inherent risk, management control effectiveness and residual risk, etc
Thrives in a dynamic, fast-paced team environment
Bachelor’s Degree or equivalent work experience with emphasis on lending and risk management
5+ years of risk management or audit experience or 8+ years of lending experience
Public Accounting experience

Analyst Lead, Operations Resume Examples & Samples

Performs business analysis for consumer and/or commercial loan applications in Loan Services; applications include mainframe, PC, distributed systems, databases, and/or web-based applications
Plays a leadership role in providing ongoing production support for Loan Services’ loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
Chairs problem and enhancement review meetings with business partners, including Loan Services Functional Teams, Operational Balance & Control, Key Technology, Risk, and Vendors
Leads and coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining scope and business requirements, identifying and resolving project issues, testing, implementing and supporting installations
Acts as system consultant to Loan Services Functional Areas and Lines of Business relative to new products and initiatives
Translates business needs and requirements to Technology partners; translates technical material to the Loan Serivces Process Areas and Lines of Business
Maintains knowledge and expertise in Loan Services processes, supporting applications and their interfaces
Cross-train to ensure full coverage of applications and functions
Independently seek out learning opportunities to develop oneself
Mentors other business analysts to enhance their knowledge and experience, resulting in higher performance; identifies and provides learning opportunities to other business analysts
Proven ability to build successful working relationships with clients and partners
Proven ability to lead small projects and initiatives to successful completion
3-5 years consumer and/or commercial loan system experience
Thorough knowledge of Loan Services workflow and practices
Knowledge of Loan Services systems, i.e., ACAPS, ALS, CACS/CAS, KeyView Deluxe, CLS, Dealer FloorPlan, Loan IQ
Knowledge of lending regulations
Project management experience, training or exposure, including experience using Workfront (fka AtTask)
Strong decision making skills; demonstrated ability to simplify/improve work processes, anticipate/prevent problems, analyze information/issues and use financial/quantitative data
Proven ability to lead small projects and initiatives to successful completion; excellent organization skills including the proven ability to plan, schedule, coordinate and implement initiatives
Proven ability to present and translate complex issues via clear and concise communications (verbal and written) to a diverse audience, inclusive of multiple layers of management
Proven ability to motivate and inspire team members/peers to higher performance on assigned tasks to accomplish a shared vision
Proficiency with PCs and PC based software is essential. i.e.; Microsoft Office, SharePoint, and Visio; MS Access and Workfront experience a plus

Lead Operations Resume Examples & Samples

Lead a group by providing assistance with various operational activities
Provide guidance in troubleshooting problems
Resolve client issues and operational concerns, and escalate as needed
Address quality and productivity issues
May monitor systems to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud

Lead Operations Resume Examples & Samples

Responsibilities include, but are not limited to: coordinate, control, and interpret workflow levels in operational departments in order to consistently meet client service level agreements
Initiate job routines for transport equipment
Maintain and initiate communication with associates to direct their activities in accordance with production priorities
Communicate with associates, operations supervisors, coordinators, customer engineers, and IT department regarding processing issues/status and equipment issues
Work closely with other team members in coordinating workflow across all remittance processing departments
Assist to coordinate and communicate process changes and support new client testing and implementation
Minimize inventory backlog by proactively helping to alleviate bottlenecks in the workflow and escalating process issues

Senior Lead Operations Specialist Resume Examples & Samples

Must exhibit a keen attention to detail
Ability to work at a high energy level and with a sense of urgency
Experience reviewing mortgage loan documentation
Proficiency in Microsoft Word and Excel
Excellent analytical skills and problem solving skills required
Experience with Fidelity LPS servicing
High school diploma required, some college coursework (degree is a plus)
Two plus years mortgage experience
Goal oriented/ Self Starter

HRS Lead Operations Specialist Resume Examples & Samples

Processes connected to on-boarding and new starters administration (contract preparation, tax related documents, probation period admin, progress tracking and all necessary arrangements)
Exit administration (e.g. preparation of employment confirmation, communication to respective departments, TUPE admin)
Leave administration (e.g. sick leave admin – system updates, registration, unpaid leave and unauthorized leave administration, T&A administration including payroll data transfer and data inputs, labor accidents leave)
Benefits administration (e.g. health and disability admin, pension management, local benefit admin incl. EE contact center and payroll data transfer, car fleet administration including deduction, taxation and allowances)
Employee letters (e.g. verification letters, reference letters incl. system updates, communication of relevant data to local authorities, medical check admin, overpayment letters)
Specialized services as per country requirements
Comply with all required policies & local labor law, support HRS related audits
Initiate improvement ideas and action it; involvement in process integration if required
Participate in HOS journey
College Diploma (any relevant discipline)
2-5 years working experience (HR field experience is advantage)
Fluent in Arabic and English
Excellent Microsoft office skills is preferred
Pro-active with a “can do” attitude
Ability to work under pressure and independently
Require judgment to resolve issues, make recommendation and decision
Team player & able to develop and sustain cooperative working relationships with clients/colleagues/suppliers at all levels
Must be able to operate and maintain a high level of confidentiality
Good presentation technique skills
Responsive, keeping deadlines & meet Service Level Commitments
Effective Communicator

Lead Operations Analyst, Account Services Resume Examples & Samples

Resolving application and maintenance exceptions and communicating with internal departments such as Customer Service, Fraud, Operations, Compliance and Legal
Candidate will be responsible for creating and updating departmental policies and procedures, as well as ensuring all internal and regulatory audits are compliant
Further responsibilities will include the planning, development, and execution of strategic initiatives such as, drafting and revising business continuity requirements, as well as a cross training plan
Develop and maintain team performance metrics for dissemination daily, weekly and monthly
Candidate will be responsible for assisting with new hire selection(s), preparation and facilitation of performance appraisals coaching employees and overseeing training and development establishing effective communication with business partners establishing, monitoring and communicating internal customer service standards and goals promotion of a work environment which emphasizes customer service, accuracy, productivity, efficiency and creativity
Ability to identify key results and critical solutions that support position objectives
Ability to work on multiple projects simultaneously with little or no supervision/direction
Strong prioritization skills and ability to adapt to change
Strong knowledge of Outlook, Excel and Word

Lead Operations Analyst Resume Examples & Samples

Lead Digital Data Lake platform operations and maintenance for the Finance IT team, partnering with client leaders, end-users and technical teams, to drive simplification and IT operations SLAs
Accountable for operational excellence, with duties including production release reviews, incident management, change & service requests, prioritization, execution & closure for all operations work
Instill formal processes for ticket reviews and assignment, change management and operations metrics
Provide strong process/security leadership and rigor for the Data Lake production environments including HVR, Talend and Greenplum
Evaluate emerging technologies for performance improvement and monitoring to help world class operations and end user experience
Drive and expand Finance Data Lake adoption and downstream services through improved scalability, standardization and global support initiatives
Champion large-scale process and technology improvement efforts, to provide mutually acceptable, cost effective IT solutions
Engage proactively with Software COE, platform teams and vendors to maintain and improve infrastructure stability, plan and test upgrades and patches
Establish quality methodologies and identify opportunities to improve internal processes, application availability and performance
Support, advise, assist, guide and resolve IT issues for client leaders and end-users
Prepare and present operations plans, status reports, and metrics for leadership review
Engineering/MBA/Computer Science degree or related from premier institutes
8+ years, strong ITIL experience in a data-driven environment with focus on operations excellence
Proven track record in managing production environments and teams and delivering on time and budget
Ability to identify potential problems, determine and implement solutions
Excellent leadership, organization, problem solving, communication and facilitation skills
Strong technical knowledge in Data Management & Data Warehousing tech stack including Greenplum, Talend, HVR, Reporting, Metadata Management, etc
Experience of working in a shared services model
Functional understanding of financial systems and ERP software, exposure to Sourcing and GL modules
Strong inclination towards Big Data and open source technologies to drive optimization and innovation
Strong team player, collaborates well with others to solve problems and actively incorporates input from various sources
Demonstrated customer focus, evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint
Change oriented, actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative ways
Six Sigma / ITIL / PMP certified

Team Lead-operations Resume Examples & Samples

Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed
LI-DT1
Three to five years relevant working experience; experience in a pharmacy dispensing setting is required
Pharmacy Technician license / certification / registration as required by state law
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
Strong attention to detail with good organizational skills
Good verbal and written communication skills
Ability and desire to assist team members

Senior / Lead Operations Analyst Resume Examples & Samples

Have an understanding as to how models, tools and analyses work
Setup, structure, clean and verify data necessary for the models, tools and analyses
Evaluate results obtained to determine success/failure of the run
Be able to troubleshoot/debug minor issues as needed
Work with Advanced Computational Analytics and Advanced Data teams and be able to anticipate future operational requirements
Develop and maintain standard operating procedures documentation and training
Be able to understand the business requirements that are requested in a project and translate it into technical specs and deliver actionable output
Be able to facilitate discussions based on varying levels of technical expertise of the audience
Master’s degree in a data intensive discipline (Engineering, Computer Science, Applied Mathematics or equivalent) is strongly preferred, with a background in computer programming and/or a minimum of 3-5 years experience in advanced data processing is desired. Additional preference would be given to a candidate with a PhD degree in a quantitative discipline. Exceptional candidates considered with Bachelor’s degree or Master’s degree in progress
Expert within their field. Extensive and significant knowledge of one field of work or broad technical depth in multiple, related fields sufficient to lead programs or projects
Knowledge of relevant industry practice and legislation. Knowledge of current trends within the industry and developments in legislation or regulation
Proficient in relevant software. Ability to program in R, Python, SQL, etc. for modeling purposes
Knowledge of industry operations and practices, with the ability to discuss concepts and value propositions
Knowledge of National Grid’s policies and processes and how to apply them effectively

Team Lead, Operations NCI Resume Examples & Samples

Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls
Performing Collector file reviews and develop corrective action plans
Manage collector staffing ratios to meet collection file results
Provide on-going training and mentoring for Collectors
Monitoring, evaluating and managing the collector file flow
Provide semi-annual reviews and quarterly feedback to Collectors
Assist with administrative duties and reporting. This position will work with the Director of Operations to set the monthly goals for the branch. Indirect reports will include administrative personnel

Team Lead-operations Resume Examples & Samples

Leading a team responsible for monitoring systems, applications, and infrastructure for events that will have a future or imminent impact on the environment and business operations, and ensuring that such issues are brought to the attention of the required internal and external teams for prompt resolution and overall management of the incident
Managing multiple support channels with a focus on SLAs and overall response times
Leading a Team in a Tier 2+ Support capacity, providing Operational and Technical Support for our products
Identifying gaps and adapting to a continuously changing ecosystem
Actively participating in the development of the systems, applications, and infrastructure being monitored and alerted upon through implemented solutions
Continually assess the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives
Assist with documenting, implementing, and maintaining team process, procedure, and any other documentation required to ensure that the team possesses the information required to perform assigned tasks in alignment with expectations and requirements
Contributing to the design and developing availability management dashboards for internal and external consumption, in order to provide varying levels of visibility into the issues being encountered within the environment, both real-time and over extended periods
Contributing to the design and implementation of ticketing solution enhancement efforts, with the intent to streamline monitoring, alerting, and incident management efforts
Suggesting, collecting, and implementing process improvements, based upon lessons learned
The ideal candidate will have 3-5+ years of customer-facing experience in Customer Support, Support Operations, Multi Tiered Support
3-5+ years of experience as Team Lead or Manager
Focused on implementing strategic initiatives
Experience developing and maintaining large development projects is desirable
Experience managing availability management / event monitoring solutions is desirable
Ability to train individuals in systems, tools, and processes
Excellent Customer service skills for cross team and cross function interaction
Effectively escalates items as required, and can influence decisions and actions without direct authority
Able to quickly adapt to changes in timelines and sequences
Able to work off hours when required

Analyst Lead, Operations Resume Examples & Samples

Provide the highest quality of transmission support
Participate on project teams for purpose of implementing managed file transfer solutions
Interaction and communication with multiple teams and external parties
Providing continuous improvement ideas to reduce expenses and/or improve efficiency
Evaluate new product offerings and document findings/position
Proven analytical/problem solving ability
Excellent communication skills including the ability to communicate technical issues to audiences of varying technical acumen
Bachelors Degree or 3 - 5 years of experience with enterprise managed file transfer platform administration
Advanced organizational skills
Proven record of successful customer interaction and support
Ability to work on and prioritize multiple tasks at a time
Provide instruction and coordinate tasks in a crisis situation
Technical communication fluency both written and verbal
Strong knowledge of relevant network & encryption technologies (TCP/IP, DNS, FTP, SSL, AS2, PGP, network shares, PKI, Firewall and DMZ concepts)
Basic Knowledge of Mainframe technologies (TSO/ISPF/RACF/JCL)
Experience troubleshooting Internet connectivity issues

Technology Team Lead / Operations Chief Resume Examples & Samples

Manages the functionality and efficiency of a group of computers running on one or more operating systems
Maintains the integrity and security of servers and systems
Maintains system documentation
Coordinates hardware and software installation and provides backup recovery
Monitors policies and standards for allocation related to the use of computing resources
Provides advice and training to end-users
Serves as a technical team or task leader
Maintains current knowledge of relevant technologies as assigned
Advanced knowledge of the principles, methods, and techniques used in network administration and support
Advanced knowledge of related hardware and software
May require professional certification in one or more specific technologies, depending on job assignment

Lead Operations Associate Resume Examples & Samples

.com process – You may be responsible for managing the receiving, sorting, and organization of the merchandise as well as returns and maintenance
Backroom activities – If applicable, you ensure that the stockroom is completely safe for all associates to enter. You may also be responsible for ensuring that all product flows from the back room out to the sales floor as quickly as possible
Supports the restock process – Your responsibilities may include running barcode audits, but you may also perform scans and review restock reports to identify opportunities and when you find one, you get the merchandise ready to go out to the sales floor ASAP!
Reverse logistics – You’ve got responsibilities of the .com merchandise coming in…but if applicable, you’ve also got responsibilities for ALL the merchandise and recycled materials that need to go back out to the vendors or our store support centers
Pricing & Signing – You may be responsible for the receiving, sorting, and organization of all Pricing & Signing collateral, as well as ensuring that all Pricing & Signing activities are completed on time, Supports a learning environment – You enjoy sharing your knowledge of processes and even train other associates from time to time on how all of the support processes relate to one another to ensure the best possible shopping experience

Team Lead, Operations Resume Examples & Samples

Leads and directs all activities of Productions Coordinators, Line Technicians, and Assemblers to effectively package finished goods
Research packaging operation issues and recommend areas for improvement
Provide direct leadership to production employees including work schedule and assignment
Maintain proper use of equipment, manpower and materials
Ensure operation safety and cleanliness in accordance with production standards and manufacturing practices
Supervise the repair of production equipment
Bachelor’s degree in Engineering or similar field
5+ years’ experience in a production environment with 2+ years of supervisory experience
Ability to understand the business and makes sound business recommendations
Must have organization, problem solving, and troubleshooting skills in order to analyze equipment problems and isolate root causes
Must be able to work a 2:00pm-10:30pm shift

Senior Lead Operations Specialist Resume Examples & Samples

Strong Customer focus
Experience reviewing mortgage documentation
Extremely organized and able to handle multiple assignments and competing priorities
Ability to work independently as a team player
Must exhibit keen attention to detail
Ability to quickly comprehend information from oral and written documentation
Mortgage banking experience required with Originations/Assumption experience preferred

Practice Lead Operations Optimization Resume Examples & Samples

The Practice Leader position is responsible for managing the practice area defined by industry, service/product line, technology center, or specialty area
Responsible for managing the three main pillars of a practice: portfolio/delivery management, sales enablement and people development
Has responsibility to drive and support sales and orders for the practice
Accountable for operational/financial metrics and overall business results of the practice
Responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer reference-ability
Develops strategy and plans to successfully implement operational policies and achieve business objectives
Accountable for managing and growing a significant revenue stream and customer base
Act and serve as “resident” expert for solution, and serve as advisor for moderately complex engagements within the practice
Providing solution and estimates to support related proposals and RFP responses for delivery solutions
Establish, build and distribute toolkits (policies, procedures, guidelines, work instructions) to support the practice
Coaching of service delivery teams within the customer success organization to develop and implement solutions within the practice to address customer needs
Facilitate and coordinate solutions and designs with other supporting functions – sales, engineering, product management, etc
Drive best practices through the customer success organization
Work directly with regional teams and customers to share solution expertise, and drive solution footprint
Identify areas where company should invest in NPI to expand solutions, or where existing products can be improved to increase customer value
Be a key resource for product development, engineering, and product management to review and provide input to proposed customer solutions
Establish service differentiation strategies based on competitive analysis, including the development of competitor proof point summaries
Undergraduate degree or equivalent experience in related field
10+ years of experience relevant to this position including 5 years of consulting experience and 2 years of project management leadership experience
Energy & utilities or related industry experience
Direct line management experience including project, people, customer, financial management preferred
Product, software, technology or industry/domain expertise relevant to the practice focus
Ability to develop and maintain relationships at the executive level
Can lead, engage, mobilize and motivate multiple teams to accomplish goals

Lead, Operations Resume Examples & Samples

Assists in training of new mailroom and registration staff
Assists in monitoring work assignments for the registration and mailroom staff
Assist in the letter generation for all UM and Claim determination letters
Assist with production of batching, scanning, registration, UM queues, and letter generation when necessary in order to help the department meet established deadlines
Provides overtime coverage for the Operations staff when necessary
Communicates all operational and staff issues and concerns to the Supervisor or Director for immediate resolution
Addresses operational questions and hold training meetings with staff as required
Ensures that Claim and UM letters are generated in a timely manner
Provides first level audit of letters, registration, and mailroom with the use of reports and/or assist with double-blind entry of all documents into Entrendex
Provides coverage and serve as a backup for the Operations Supervisor
Attends training and meetings as required
Maintains and keeps in total confidence, all files, documents and records that pertain to the operation of business of Cap Management Systems
All other job related duties as it relates to the job function or as delegated by the management team
2-3 years’ experience in claims, UM operations, or managed care mail room environment involving high volume mail handling and data entry. Excellent communication skills
Exceptional organizational skills
Strong commitment to help others
Computer literate must have EZ-Cap experience. MS Word, Excel, Mail a plus

Lead Operations Associate Resume Examples & Samples

Receive, prep, stow, imaging and additional duties as assigned
In the absence of the area manager and/or lead be able to be self-directed
Provide support as needed to other teams
Must be willing and able to work a flexible shift, including nights and weekends
Must be able to communicate effectively with co-workers, team lead, and supervisor
Must be able to engage in full manual dexterity in both hands and wrists
A sense of humor
Proficient with computers and Microsoft Office (Outlook, Word, Excel)
Demonstrated ability to produce accurate work results

Lead-operations Resume Examples & Samples

Manage production and provide operational support in order to achieve operational goals, including the changeover, set-up or running of production lines. Oversees daily plan and adherence, schedules employees for various lines to ensure quality finished goods
Ensure safe operation and follow L’Oreal policy. Lead programs necessary to continuously develop a safety culture capable of achieving a goal of 0 accidents
Ensure “Good Manufacturing Practices” (G.M.P.) and enforce 5S. Maintain a safe, clean work environment and implement L’Oreal Safety/housekeeping, health and environmental programs. Ensure L’Oreal quality assurance procedures are adhered to by team
Guides team of 10 to 20 operators and ensures proper training of L’Oreal procedures and practices. Provide operational direction to address immediate tasks
Ensure inventory management of zones; organize and improve material flow to eliminate losses and improve production efficiencies
Responsible for performing audits
Participates in continuous improvement teams and projects to eliminate losses and improve manufacturing operations. Maintain production areas continuous improvement daily routines
Communicate clearly across all levels, shifts, departments etc. to ensure information is shared in regards to overall production, safety and quality
Member of ERT to respond to emergency situations. Responsible for coordinating response to emergency situations ie hazardous spills, power outages, medical emergencies, critical maintenance response, etc
Make decisions on temporary labor support. Maintain appropriate records and complete computerized labor system to reconcile reports in a timely manner
Perform miscellaneous projects and tasks as directed by Management

Lead Operations Resume Examples & Samples

Drive group chats on ST and bridge calls effectively to resolve incidents
Identify process improvements & drive Service Improvement plans within the BU e.g. Ticket Reduction
Prior experience of sending out executive alerts/communication mailers
Handle conflict situations and make quick decision while driving incidents
Manage and drive third parties to the quick resolution of incidents (Vendor Management)
Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
Central Communication point for Major Incidents
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management
Respond to user escalations and engage functional escalation as necessary

Lead Operations Specialist Resume Examples & Samples

Ability to manage different processes and ensuring delivery and quality commitment Create and refine processes to achieve correct data and productivity
Administrate sensitive information through data privacy is a must
Drive process and data efficiency with technology solutions and innovations
Bachelors Degree related to Human Resource field
Excellent computer skills, including Microsoft Office, People Soft and other HR systems or technologies
Effective at urgent and important activities

Lead Operations Analyst Resume Examples & Samples

Support Product Delivery: providing reliable software & database releases through build, packaging, test, and deployment automation
Design, development and maintenance of Continuous Integration environment
Generate, monitor and maintain Baseline Audit and Configuration Item Version Control
Data management: performance monitoring, usage breakdown, etc
Infrastructure management, propose & implement infrastructure enhancements
Product and Release Planning, including availability of products, loading times
Maintain and run tools to support, enhance and automate the software product release process
Productizing the roll-out in AWS,Cloud Foundry incl. QA for 24/7 operations
Administration, supporting and Bug fixing in QA and UAT environment
Technical Operations, Production Support
B.Sc. degree or higher in Computer Science or related fields
Self-motivated, well-organized, details-oriented and a strong team player
Very good communication skills in English both written and spoken
Hands-on technical person with experience in IT infrastructure, continuous integration and continuous delivery
Very good working / administration experience in Linux
Proven proficiency in one of the scripting technologies i.e. Ruby, Python, Perl, Lua
Proven expertise using and administrating version control management tools (e.g. GIT, SVN, Artifactory)
Database related knowledge desired SQL, PL/SQL, Oracle
Infrastructure Management, calculation of proper sizing of infrastructure, planning skills in setting up, ramping down, migration of environments
Having either one or some of the following skills will be considered a plus
Experience with world-class cloud computing and cloud storage infrastructures (AWS) is a big plus

Lead Operations Resume Examples & Samples

Must be eligible to work in the United States without visa sponsorship
Ability to read, write, and speak English
Basic Computer skills (MS Word, Excel, Outlook)
Previous production experience
Work history in past 12 months
Bilingual in English and Spanish

Connectivity Lead Operations Analyst Resume Examples & Samples

Core Networks that provides network solution to the bank
Perform required system / application / service health checks
Effective communications during both preventive maintenance activity and Request for Change activity
Accepts and challenges both application development projects and/or infrastructure component changes, ensuring that they meet the defined acceptance criteria
Manage incident transfer / escalation into appropriate 2nd/3rd line resolution groups and suppliers for resolution
Own complex incidents to resolution via investigate fault, diagnose fault, initiate incident repair and recover services
Log, manage, categorise and progress low severity incidents with the aim of Major Incident avoidance
Qualified CCNP, JNCIA
Has extensive knowledge with Layer 3 routers (IOS, JunOS, NxOS)
Experience of 3 or more of the following platforms: Cisco routers, Cisco switches, Nexus switches, Arista switches, Juniper MX, F5 load balancers, WAAS, VPN concentrators, Ciena optical switches
Working knowledge of Enterprise management platforms including CA Spectrum

Lead Operations Specialist Resume Examples & Samples

Provide navigational assistance for HR applications - support via email, chat and phone
Ensure to provide excellent customer service in a timely and accurate manner
Assist directly or route customers to the appropriate groups for assistance
Have end-to-end ownership of the request and ensure closure only once it is complete
Track, follow-up and resolve customer’s outstanding issues in a timely fashion
Ensure customer is provided timely updates on the request
Create a positive customer experience in every interaction
Escalate to Experts/Technology/Vendors on time, for issue resolution, which is out of scope
Participate actively in Tier Meeting, Team Meetings, and Training
Contribute to Kaizen culture by identifying opportunities to improve
Adhere to prescribed Standardized Work and support in keeping the documentation up-to-date
Adhere to prescribed CRM Standard Operating Procedures (SOP) and Critical to Quality (CTQ) elements
Participate in activities, training programs and events related to Honeywell Operating System (HOS)
Fluent in English and Spanish; French and Portuguese language is a plus
Good communication (written and spoken) and demonstrates active listening skills
Proficient in MS Office (Word, Excel, PowerPoint)
Knowledge of Customer Relationship Management (CRM) application
Basic knowledge of HR processes and back-end operations
Effective call-handling skills and experience in interacting with global customers
Strong communication skills and professional presence to handle email, chat and call support

Lead Operations Analyst Resume Examples & Samples

To work and resolve technical problems in NAS/SAN area and work on service Operations tasks(Monitoring, Incident, Change, Problem, upgrades) in 24X7 rotation shifts
Liaise with other support teams within or outside of command centre to address the internal support team’s issues as well as share and adopt best practices being followed
This role includes Shift Lead responsibilities hence people having Queue Management experience, End to End Project delivery experience will have an added advantage
This includes accountability of overall Monitoring and Break-fix activities being monitored in shifts
Provisioning, Decommissioning on various Enterprise and Mid-tier NAS and SAN arrays
Incident/Change & Problem Management to ITIL standards
Controlled resolution of Incidents and Problems within agreed service levels, including classification, prioritisation and initiation of action, identification and documentation of root causes and implementation of remedies
Close liaison with other Infrastructure teams within or outside of IaaS
Post Incident Review (PIR) and Problem resolution meeting attendance providing input to resolutions
Existing Storage environment configurations review in order to address issues proactively (Quality Assurance checks, vendor recommendation follow-up, etc.)
Standard storage allocation task completions in agreed OLAs
Detailed project design review ensuring that the requirements meet defined acceptance criteria and follows appropriate principles to implement effective support to target infrastructure
Storage infrastructure delivery, installation and configuration according to existing standards and documentation if required and suggested by engineering team
Suggestions for any required Storage infrastructure changes and or tuning to meet project requirements
The role holder uses appropriate writing style and vocabulary ensuring complex technical concepts are understandable by the audience
Building productive working relationships and developing a resource network through the exchange of information that focus on mutual achievement of defined goals
Active Storage team representation at customer / supplier meetings
Proactive escalations of any possible issues to the management if required
Production of new documentation, training guides and presentations for internal teams & other team members as necessary during the course of the role holder activities
Working experience in a fast paced NAS environment
Extensive knowledge & working experience on Primary- EMC ISILON & Secondary- NETAPP
Working experience required on Block Storage arrays like IBM (SVC, XIV), EMC (VMAX, Centerra), Infinidat, Pure storage etc. Working experience on TSM environment will be added advantage
Should have working experience on SAN and NAS provisioning, decommissioning, migrations etc
Monitor & resolve Isilon/Netapp performance issues using InsightIQ/DFM Ops Manager
Experience working on zoning on Brocade and Cisco Directors/switches
Should be able to work with different storage vendors in coordinating & fixing issues
Should have experience handling Major Incident calls & working until RCA is known & fixed
Experience in delivering any new Projects end to end, also be able to drive projects within team
Exposure on ticketing tools like Service Now
Implementing, documenting and supporting disaster recovery solutions
Monitor log files, performance issue for critical systems
Experience & Troubleshooting on Storage related issues like storage pool, database issues, path errors, utilization levels & hardware issues
Understanding & experience working on Windows & UNIX OS platforms
Ability to work effectively across time zones and geography
Bachelor’s degree is must

Lead-operations Resume Examples & Samples

Set the path to success: Participate and lead the ongoing development of each team; keep the agents updated on new process changes / updates, improvement initiatives
Keep management updated: Relay important information in the form of timely and accurate reports
Build the company: Seek, develop, and maintain relationships with potential, current, and future clients
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Keep Sutherland grounded: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines
Support the team: Provide coaching & feedback to enhance agent performance on communication skills, customer handling skills, resolution improvement and process compliance

Senior Product Lead, Operations Resume Examples & Samples

Partner with analytics, engineering, and key stakeholders to build new technology solutions for our unique omnichannel model that support an unprecedented level of scale across fulfillment operations, retail and customer service
Leverage the rich data we have (and some we need to collect) to embed intelligence into our operational systems to reduce costs and improve the customer experience
Support the expansion of operation from one 160,000 square foot distribution center to multiple distribution centers including our retail locations
Own the product road map and product development from inception through launch
Synthesize coherent product requirements that bring clarity, focus and prioritization to complex problems
Break projects into attainable milestones and lead cross-functional teams through the agile execution process
Define metrics for identifying success and failure while ensuring the team and stakeholders are clear on objectives
Cultivate a deep understanding of the user- both the Rent the Runway customer and our internal business users
Champion the operation within the greater organization by translating your deep, technical understanding of systems and workflows into a digestible and coherent vision
Bachelor’s Degree/Master’s Degree
4+ years in a product role
Analytics or operations background preferred
Analytical thinker capable of breaking complex problems down to their constituent parts
Highly organized leader & communicator with the ability to drive results by rallying and focusing cross-functional teams and stakeholders
Comfortable and energized by uncharted problems
Passionate about Enterprise solutions, eCommerce, mobile, and the overall logistics & operations
Flexible, able to adjust and change direction as the business environment and technology universe evolves and changes
Personally committed to Rent the Runway and delivering a seamless customer experience
Entrepreneurial in spirit with a passion for disruption
Experience in a competitive, fast-paced and challenging environment

Senior Lead Operations Analyst Resume Examples & Samples

Coordinate closely with the Engility Program Manager to establish standard estimating processes and methodologies for estimating products
Participate in customer relationship and business development efforts; develop statements of work (SOW) for related efforts
Provide objective independent technical reviews or program/estimate baselines
Promote research and methodology development across the team and mentor other analysts to complete such projects
Recommend innovations to enhance quality of estimating products
Play and active role in the mentorship and training of junior analysts
Participate in quality assurance (QA) efforts for all major deliverables including Cost Review Board briefings, Program Life Cycle Cost Estimates (PLCCE’s), and Line-by-Line Reviews
Lead cost estimate development and support updates to existing PLCCE’s
Brief and defend methodology, analysis, and results to senior government leaders
Perform multivariate statistical analysis to model a large number of data points and derive patterns within the data to identify cost driver characteristics and assess variations from the computed norms. Assess impact of outlying data on the project objectives and expected outcomes
Conduct technical, schedule, risk, and programmatic evaluations of system baseline description and acquisition plan as described in Cost Analysis Requirements Description (CARD) and related documentation
Continuously communicate/coordinate with the immediate supervisor, project leaders and other professionals in the team
Act as a leader in Engility’s business development efforts on the West Coast
Form relationships with customers and teammates in the Southern California Area
Attend International Cost Estimation and Analysis Association (ICEAA) and other conferences including NASA and SMC CIPTs as needed to promote Engility presence
Support training activities in support of the Cost Estimating Body of Knowledge (CEBOK) at ICEAA Conferences
Play an active role in the Engility cost community of interest, including process review and white paper development. Promote abstract submission to various cost conferences
Bachelor’s Degree in engineering, mathematics, statistics, computer science, business or equivalent
10+ years of experience in cost modeling
10+ years of experience using statistical analysis software applications (advanced MS Excel tools, Crystal Ball, or SAS)
10+ years of experience defining and creating databases, database tables, data schema and data models
Proficient in Microsoft Office, strong Excel skills required. VBA coding and modeling preferred
Ability to work independently with minimal supervision and lead other analysts on large projects
Experience briefing and defending estimating results to senior leaders
Interim-Secret clearance
Masters Degree
Cost analysis related Certification, such as Certified Cost Estimator/Analyst (CCE/A)
10+ Years experience with estimating one or more following components/functions: Naval Weapons systems; Intelligence, Surveillance, and Reconnaissance; Cyber Warfare; Command and Control, Information and Knowledge Management; Communication Systems; Satellite/Aerospace Systems

Senior Lead Operations Specialist Resume Examples & Samples

Bachelor's degree in Business Management or equivalent business experience preferred
Performs basic technical tasks, using tools such as Excel, Word, Access and Visio
Has solid familiarity with internal loan servicing systems such as MBWS and MSP (BKFS)
Solves business problems and completes analysis
Follows established project plans to meet deadlines
Communicates analytical results to the immediate manager and senior management
Speaks and writes clearly and appropriately
Able to give direction and coaching
Understands how one's work fits into the objective of the project
Always looking for ways to improve processes
Exhibits professional and ethical conduct
Strong leadership skills required
Develops partnerships with team members, vendors, senior leaders, and peers

Team Lead, Operations Resume Examples & Samples

An associate degree in business management or equivalent work experience is required with two years’ experience working in a financial institution
An extensive knowledge and experience working with IRS or state Regulations
Excellent oral, written, telephone, interpersonal, analytical and critical thinking skills are required
The applicant must have the ability to self-manage multiple tasks and assignments simultaneously without losing focus, as well as be able to lead and participate as an active team member daily in a high-volume work environment
Possesses the ability to work with a high degree of accuracy and attention to detail as required for a high-risk environment
Expert with a PC, especially Excel, Word and SharePoint
Strategic thinker who is able to envision and implement new and innovative means to streamline current processes
Knowledgeable in Individual Retirement Account and/or Health Savings Account deposit products
Is the lead for the team to balance the department’s workload to ensure completion of all daily departmental processing functions as it pertains to IRA and HSA Plans
Provides guidance to associates as related to Retirement and HSA Plan federal & state regulatory rules, bank policy and department procedures. Serves as a resource person to avoid non-compliance and inaccurate processing
Train new and existing employees learning new functions. Provide appropriate feedback during training to ensure that employees are learning the proper processes and achieving the expected level of performance
Monitors, tracks, reviews and updates written procedures on an on-going basis
Performs daily departmental tasks, when needed, as well as management related approvals, quality controls and highly complex/escalated issues
Assists in the hiring, developing and coaching of team associates
Participate in and facilitate information sharing with department manager, business partners, peers and team members
Provides backup for the manager in their absence
Demonstrate an understanding of the end-to-end corporate actions and income processing functions including statistics gathering, scorecard reporting, and overall system capabilities
On the Job
On site seminars
Regulatory Industry publications
IRS publications
Key Employee development training programs

HES Team Lead, Operations Resume Examples & Samples

Provide overall HES field support leadership to the Operations group in the Canadian Business Unit (CBU)
Lead by example by demonstrating behaviors according to the Chevron Way, and ensuring execution of Chevron’s Operational Excellence Management System (OEMS)
Manage incident response and investigations in compliance with Chevron’s Incident Investigation & Reporting (II&R Process), including Incident Management System (IMS) data entry, investigation support and implementation of recommendations
Support Operations by driving fit-for-purpose implementation of OE processes/procedures
Provide visible leadership to Operations group by participation in Operational Excellence (OE), risk management and pre start-up reviews
Provide HES support with program-specific Contactor HES Management plans and communicate HES expectations prior to contractors mobilizing to the field
Identify and coordinate applicable OE training to the Operations team
Ensure the sharing and implementation of lessons learned from incidents, significant near misses and project lookbacks
Participates in Managing Safe Work (MSW) leadership field assessments
Participates in contractor/HES audits and inspections
Engage and coordinate execution of OE/IFO related work plans with the greater HES team based in Calgary
Overseeing day-to-day work of HES contract personnel (if any)
Bachelors degree in related field (or combination of relevant education and experience)
5 - 8 years of directly relevant upstream operations HES experience is required. A combination of safety, operations and service rig experience is highly preferable
Preference for OH&S certification

Lead-operations Resume Examples & Samples

1-2 years of retail experience
Standing for extended periods
Speaking clearly with employees and customers
Basic math functions (adding, subtracting, multiplying and dividing)
Ability to exercise a high degree of professionalism
Must be able to work evenings, weekends and holidays as needed
Must be able to perform all retail floor functions including standing for extended periods, climb ladders, stock/retrieve/ merchandise, and unload shipments

Team Lead-operations Resume Examples & Samples

Perform ops support activity
Work with Unit Manager to ensure the support service staff is handling production goals within department
Provide feedback to Unit Manager on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success
Provide first level help to support staff by answering questions, addressing escalated issues, researching customer accounts or providing feedback to staff
Participate in weekly coaching sessions with Unit Manager and staff members as assigned
Perform weekly QA audits in each company. Achieve and maintain acceptable scores and functions as outlined in the QA program. Maintain prompt and accurate documentation outlining all steps of the QA program that have been taken in individual organized files
Provide feedback to Unit Manager on staff performance
Maintain a working inventory of accounts; provide other supervisory resolution action as needed
Prepare daily and weekly reports as needed as to the status of the MTD production goals
Conduct weekly rap sessions with staff members and provide updates to the Unit Manager regarding issues discussed
Communicate directly with Clients and Client Manager regarding account level inquiries/issues

Group Lead-operations Resume Examples & Samples

Meet or exceed goals for key production metrics for area
Ensure proper operations of equipment including safety, quality, and preventative maintenance to meet production metrics
Provide the area with effective leadership, guidance, and communication
Assist employees as necessary to maintain required production, complete repairs, preventative maintenance, and changeovers
Collaborate with technical personnel for installations, repairs, adjustments and process improvements
Coordinate daily work assignments and hold daily meetings to review production metrics and issues with counterparts and team members
Maintain all required records(Timesheets, Overtime, LSW, Training, etc)
Maintain work areas and tools according to Visual Management and 5S Standards
Work from established procedures including Safety, Environmental, Quality, Standard Work, and verbal instructions
Provide back up support and relief to maintain production metrics
Adapt to standard work variances to help solve problems and concerns
Be a role model to encourage good attendance and good work habits
Have a working knowledge of all departmental operations
Lead a continuous improvement culture by instilling Plan, Do, Check, Act, and RCCA (root cause corrective action) methodology to eliminate waste
Create a work environment conducive to employee morale, motivation, and teamwork to accomplish performance objectives
Monitor Team Leader goals and drive for standardized effective solutions to existing problems
Audit standardized work to ensure adherence to standard processes and procedures
Implement Global Auto Care Operating System behaviors, systems, and processes to continually improve competitiveness
Communicate key performance metric progress and roadblocks to Lead Supervisor
Attend Tier 1 and 2 (tier 1 listening and coaching, tier 2 leading)
Escalate all issues affecting the key metrics: Safety, Quality, Delivery, and Cost
High School Diploma/GED or 2 years equivalent experience in leadership position
Lean manufacturing experience or ability to adapt to a Lean Culture
Leadership and integrity; manages by fact, achieves results, builds teams
Bias for action, decisive, and self-directed
Commitment to achieve key performance metrics and drive for continuous improvement
Vision and purpose, provides direction, inspires, and motivates
Customer focus, meets expectations, internally and externally, forms partnerships
Analytical problem solving ability, process oriented
High level communication skills both written and verbal
Demonstrates the ability to develop people
Establish sound organizational and computer skills
Refer all questionable conditions to Lead Supervisor
Perform other duties as required or assigned
Follow all prescribed Health, Safety and Environmental rules and regulations
Weight:Lifting up to 40#, with the ability to walk and stand for extended periods of time
Job requires: Leadership abilities, self-direction, possess decision making, problem solving, conflict resolution, strong communication, and computer skills
Physical capabilities: Stretching, lifting, climbing, twisting, turning, standing, pulling, pushing, reaching and bending

Team Lead-operations Resume Examples & Samples

The safe operation, set-up, repair, preventative maintenance, and the regulation of machine cycles, to meet production metrics
Assist employees as necessary to maintain required production, complete repairs, preventative maintenance and changeovers
Collaborate with technical personnel for installation, repairs, adjustments and process improvements
Insure the line is adequately supplied to meet production metrics
Work from established procedures including Safety, Quality, Standard Work and verbal instructions
Have a thorough knowledge of all department operations and the ability to demonstrate process proficiency
Maintain all required records
Maintain visual board per the standard work instructions
Prepare/Lead Tier 1
Engage in the continuous improvement culture and seek opportunities to eliminate waste by participating in RPS (Rapid Problem Solving), and RCCA (Root Cause Corrective Action) events
Provide direction, instruction, training and audit adherence to Standard Work Procedures
Assist in the competency evaluation process for employees
Use Global Auto Care Operating System methods for problem solving, root cause and corrective action
Communicate with counterparts regarding key metrics and departmental issues
Coordinate daily work assignments and hold daily standup meetings with operators within the department to review production metrics and issues
Search for opportunities to eliminate waste
Collaborate with other shift Team Leaders to get a consensus for all Standard Work changes
Adapt to Standard Work variances to help solve problems and concerns
Be a role model to encourage good attendance and work habits
Demonstrate the importance of setting and reaching goals and getting things done right
Refer all questionable conditions to Group Leader or other appropriate personnel
Seek to attain Yellow Belt Certification or higher
Job requires: Leadership and mechanical abilities, self-direction, possess decision making, problem solving, conflict resolution, strong communication, and computer skills

Lead-operations Resume Examples & Samples

2-4 years of manufacturing experience coupled with strong communication and leadership skills. Proven ability to take initiative, drive for results and implement new processes
Execute processing schedules issued by Production Planners. Based on processing schedules, create and communicate assignment for current shift and in coming shift. Create and publish end of shift report. Update short term schedule with shift result. Schedule preventative maintenance on the mills and down time for processing equipment
Assist supervisor in running daily operations; monitor status of all processing activity (processing, pre-weighing and/or raw material status), trouble shoot problems and anticipate the needs of upcoming batches, audits processes
Monitor productivity of staff and help ensure that employees have equipment, materials, components, etc. to maintain the department productivity
Review and release batch cards & input Info-Lab information. Cut SEQ#s and authorize and print batch cards
Ensure safety & quality procedures are followed. Arrange for and give safety and quality training as needed
Use online programs and websites to collect and modify information (such as Amadeus, MSDS, DF, etc.)
Maintain an inventory of kettles and totes (working with the STP to transfer bulk as necessary). Prioritize washroom personnel to ensure that kettles and totes are ready for the batches in-process
Perform cycle counts. Inform Logistics of raw material shortage issues. Help planner keep track of bulk inventory. Keep a close inventory of supplies, especially CIP-100 & CIP-Additive and hook up these cleaning agents whenever they run empty
Ensure that fork lift start up check list is renewed every month, respirator sheet, interdepartmental audit, cleaning/sanitization logbook
Input data to track productivity of the department. Assist in the training of employees. Create and publish Job Aides
Coordinate all the activities surrounding pilots and 1st productions
Have procedures unlocked by lab as necessary
Provide color-matching evaluations for liquid makeup
Adhere to GMP’s/SOP’s housekeeping standards and all site safety policies. Comply 100% with all documentation requirements (OTC, Cleaning, safety checklist, etc.)
Perform daily functions as processor, pre-weigh or sanitizer. Pre-weigh raw materials, labels, transact and store for production. Process bulk in accordance with IQ procedures. Clean and sanitize equipment as required
Perform miscellaneous tasks and projects as directed by Management

Lead Operations Resume Examples & Samples

Ready to work on extended weekend , Night shift as per requirement
Should have managed team of min 4 personal working 24*7
Should have people management skills
ITIL certification & process understanding must

Lead, Operations Resume Examples & Samples

Responsible for governance and/or ownership of IT service management processes
Plans and conducts cross-functional root cause analysis studies for high severity problems and failed changes
Disseminates information to the organization regarding planned outages and/or implementation of changes impacting production services
Technical Subject Matter Expert / Analyst
Knowledge of SQL and Data Mining
Knowledge of SQL Server Reporting Services (SSRS)
Knowledge of Microsoft Project Server 2010
Knowledge of IT Project Management and experience with Enterprise Project Management Tools
In-depth disciplinary knowledge; leverages business acumen and subject matter expertise
Provides deep subject matter expertise, advice and program delivery
In-depth understanding of SBD goals, customer requirements and knowledge of competitor practices
Thorough understanding of SBD business priorities, strategy and direction
Thorough understanding and management of customer business needs and expectations
8-10 years of relevant experience or equivalent combination of education and work experience
Advanced understanding of IT Project Management principles and techniques; preferred certification
Extensive experience in managing change and engaging team members
Applies a comprehensive knowledge of service management, operations and support to drive continuous improvement
Experienced understanding technology system architecture and most technology disciplines
Applies knowledge to analyze and develop solutions to highly complex problems
Thorough understanding of key business drivers and ability to communicate and translate those needs to technical solutions
Thorough awareness of IT services and ability to recognize new service needs

Technical Lead-operations Risk Resume Examples & Samples

Work as J2EE technical lead for suite of Operational Risk management applications
Understand requirements and manage and own end to end delivery of those requirements from offshore team
Participate in requirements discussion, propose and evaluate technical solutions, design, review design, code and test plans
Be a hands-on technical leader. Mentor and guide offshore team members
Provide development sizing and estimation
Support integration, user acceptance and production tests
Manage and Report progress on work and work collaboratively with the existing global team
Keep abreast of latest technological happenings in his work area and bring relevant ideas/concept to the table
Experience: Around 10+ years predominantly in J2EE
Should have some background in several of ExtJS/UI Frameworks/PL-SQL/Reporting Tools
Knowledge of UML and Design Patterns
Expertise on multiple software sizing/estimation methodologies
Knowledge of SDLC and various SDLC models
Analytical approach to problem solving
Nice to have - Exp working in any PL/SQL, Reporting Tool/Dashboards
Nice to have – Knowledge of Risk domain (preferably Operational Risk)
Hands on design and coding experience on Java-J2EE
Hands on design and coding experience on several of Spring/Hibernate/SpringDAO/ExtJs/UI Frameworks/PL-SQL/Reporting/Data Warehouse
Should be good at data models and have an understanding of relational databases
Must be able to understand requirements and convert to technical design and code
Sound SQL Knowledge (materialized views, complex queries, performance tuning)
Familiarity with some of Reporting tools, Web services, Junit, Eclipse, SOA, Workflow (JBPM), Rules engine, Big Data, R, Semantic Web, In memory databases, OLAP and other emerging technologies
Knowledge/experience with performance testing/tuning tools for enterprise applications
Nice to have - Exposure to the domain of Risk/Basel/Banking
B.Tech/B.E./MCA or equivalent

Lead, Operations Resume Examples & Samples

Assists in the maintenance, enhancement and configuration of the Enterprise Portfolio and Project Management tools
Assists in the management and maintenance of multiple enterprise data marts
Will maintain and build enterprise reports and dashboards to support monitoring of portfolio and project execution
Experience with Microsoft Project Server Infrastructure and application configuration
Experience with industry portfolio and project management tools and corresponding infrastructures
Ability to program in Powershell, SQL, VB.Net, VBA
Knowledge of SQL Server or similar databases
Experience with working in cloud based infrastructures
Experience with BI reporting tools (SSRS or similar)

Lead Operations Technology Resume Examples & Samples

Utilise your expertise to identify and work to remove inefficiencies by showing leadership in continuous improvement
Extensive technical knowledge of physical hardware and logical assets into new projects / technical design and architecture (studies) managed by Technology or Major Capital Projects and / or other functions
Integrating IT/OT environments from Level 0 - 3 of the ISA95 standard providing technical SME
Ensure compliance to relevant global Asset defined processes and standards, statutory legislation, GLD's, Fatal Risk Controls, and Industry or Government Standards
Ensure content of technical documentation is maintained to reflect the "as built" condition as per authorised modifications and changes
Support Maintenance or Operations functions in resolving Process Control problems or risks
Ensure coding environments are standardised and centralised - aiming to achieve PLC code standardisation

Senior Team Lead-operations Resume Examples & Samples

Ability to speak effectively before customers and associates
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Certificates, Licenses, Registrations Complete all related training modules for the position
Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
The associate is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl

Senior Team Lead Operations Resume Examples & Samples

Adapts to changes in the work environment while demonstrating accuracy and thoroughness
Applies feedback to improve performance
Manages competing demands
Changes approach or method to best fit the situation
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals
The associate is occasionally required to sit and climb or balance
The associate must constantly lift and/or move up to 3 pounds, frequently lift and/or move up to 6 pounds, and occasionally lift up to 1 pounds with another associate

Lead Operations Specialist Resume Examples & Samples

Reviews, evaluates, processes and monitors the quality of work as measured against accuracy, timeliness, and productivity standards
Subject matter expert on all Retirement operational policies and procedures
Must have the ability to communicate complex issues both in-writing and verbally to management and internal/external customers
Must be able to provide oversight of existing processes and mitigate risk against future firm impact
Documents quality issues, performance measures and quality improvements for management review
Research complex situations and define the actions necessary to resolve the situation

Gold Choice CSR Lead.operations Resume Examples & Samples

Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer’s travel experience
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells
Achieve personal sales goals while supporting the goals of the team
Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner
Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz’s policies and procedures, with accuracy and attention to detail
Resolve customer issues and concerns tactfully, using effective customer service techniques
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Operate within the areas of rental counter, Gold Choice, and exit gate at the location
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
Keep work area organized and free of clutter
1- 2 years customer service and/or sales experience required

Lead Operations Agent Resume Examples & Samples

Develop strong relationships with the line staff and Lead by example
Manage the maintenance, preparation and routing of job orders
Prepare accurate bills of lading
Arrange next flight out export and deliveries whenever possible
Respond to customer inquiries and refer clients to the appropriate channels
Ensure quality of all services and processes within the facility
Perform Operations and Warehouse inspection / walk-through daily
Strategically plan flights based on airline performance, cost efficiency and transit time
Participation in Line Staff Scheduling,
Reviewing all shipments before they are dispatched for tender
Reviewing the outbound flight monitor
Monitoring / answering notes on all proprietary operations systems
Ensuring that twice daily checks are done on all refrigeration / freezer units
Training staff on operations procedures and ensuring all SOP’s, memorandums, and protocols are implemented and followed
Post departure confirmation has been obtained and flights have departed as planned (POST-FLIGHT REPORT)
Ensuring that all controlled documents are maintained properly and in accordance to GxP complinace
Complying with the Certified Cargo Screening Program and guidelines
Managing cold chain requirements

Team Lead, Operations Resume Examples & Samples

Leads and directs the activities of assigned cell of Production Coordinators, Processing/Weighing Technicians and Material Handlers/Sanitizers to effectively weigh/manufacture bulk products according to GMPs (Good Manufacturing Practices) and production specifications. Selects, trains, motivates, counsels, and rewards subordinate staff to ensure the achievement of departmental goals. Instructs staff in the areas of quality control, general manufacturing procedures, and safety issues. Must work towards continuous improvement in all areas of production. Creates a specific line of sight that tells employees where we are going, how we will get there, and the expectations. Develops team to own day to day operational issues
Inspects department areas to ensure safety and cleanliness standards are in accordance with Good Manufacturing Practices and 6S Lean Manufacturing practices. Responsible for all safety issues affecting employees, including taking action to minimize risk of injury as needed
Works with Team Lead II or III to build expertise on analysis of equipment problems to isolate specific causes (i.e. man, method, machine, materials) and participates in troubleshooting of equipment utilizing scientific methodologies such as Cause & Effect, FMEA (Failure Mode Effect Analysis, PDCA (Plan, Do, Check, Act), 5 Why’s, etc. Consults with support teams, as necessary to determine root cause and implement corrective action
Ensures proper utilization of equipment, manpower, and materials to eliminate downtime, injuries, and/or scrap. Develops more efficient means to identify limiting factors of equipment, staffing, and materials to better utilize available resources and to maximize productivity
Interacts with Scheduling, Planning, Packaging, Engineering, Quality, Warehousing, and other support functions to identify and resolve issues impacting product quality and/or production efficiencies. Reacts quickly to multiple situations involving production. Thinks creatively and independently in leading team efforts in resolving recurring issues. Leads change effectively in a high employee involvement and teamwork oriented environment
Maintains control of production man-hours by monitoring area efficiency reports. Reviews daily production reports to maintain and improve scheduled production levels of finished product for distribution. Develops and implements control systems, interprets information, and implements problem-solving actions and continuous improvement processes
Plans and supervises the repair of production equipment to minimize production downtime and cost. Analyzes downtime reports and consults with Planning and Engineering to establish repair priorities. Coordinates scheduling of preventive maintenance (PM) and repairs to maximize productivity. Follows established Trigger Point system to notify and drive decisions regarding machine failure, product and/or component defects
Assesses the quality of bulk products by inspecting appearance, function, color, viscosity, and correctness by using all available information pertaining to the particular bulk/raw material type. Audits each skid/weigh cell at startup to ensure all production requirements are in compliance
Must have a proven ability demonstrate leadership skills in a team environment
Must have excellent oral and written communication skills to interact with subordinates and other Manufacturing personnel
Must be flexible to change shift and/or schedule due to changing business needs

Analyst Lead, Operations Resume Examples & Samples

Takes accountability/responsibility for tasks and actions
Intermediate Knowledge and understanding of PLC. Ability to multi task across multiple projects
Become Subject Matter Expert on accounting processes for various applications across the bank
Second level support for complex production issues, for on and offshore partners
Ensures requirements have all the required data elements
Ensure design of Accounting flow is within policy
Reviews & drives defect Resolution / ensuring root cause analysis
Execute complex test scripts
Provide in depth KT’s to junior analyst and/ or offshore for transition
Anticipates business needs
Broad, across multiple lines of business

Lead, Operations Resume Examples & Samples

Team Development – Support a team environment built around positive enforcement, knowledge transfer among staff, training, and superior customer service. Support Management in goal setting, accountability, and scheduling for staff
Partner with CTM Service – possess the ability to provide cross functional support to the CTM Service team by serving as a resource for any escalations, and/or taking calls in the queue to maintain desired service levels
Processing – possess the ability to manage workloads for the team and process subscription requests for advisors to receive technology access
Planning - Work directly with Management to incorporate planning and goals in order to streamline processes and find opportunities for improved efficiency
Improve Customer Experience - Position interacts with multiple service teams including but not limited to: Registration, Service, Transitions, and Commissions service. The Lead will be expected to provide proper training tools and resources to assist staff and educate external users; track department’s ongoing cross-training efforts; recognize department needs and support efforts/initiatives to improve current processes
Increase Productivity - Reviewing open issues and items out of SLA with direct reports; analyzing and improving current workflows and manual processes within the group to ensure the best possible service experience for clients; continually create measurable efficiencies for onboarding
Project Support – Provide support for all new and ongoing projects including system enhancements, user acceptance testing, new office onboarding, migration efforts, and other needs as they arise
Documentation – Develop and perform periodic reviews of all documentation to ensure department is updated on changes and documentation is prepared for audit purposes
Risk Prevention – possess the ability to anticipate and detect actions that could negatively impact stakeholders and jeopardize the client experience
Thorough documentation skills and ability to document new processes
Self-motivated, self-directed, team oriented, responsible, and reliable, with a positive attitude and a proactive style
Excellent interpersonal, written and verbal communication skills with the ability to interact with various levels of personnel, in addition to encouraging and building positive relationships and communicating effectively with all co-workers and outside sponsors

Lead Operations Analyst Resume Examples & Samples

Accountable for ensuring all aspects of the Project delivery are successfully completed in line with the Midrange strategy
Coordinate and provide technical suggestions for business working on the project/service in line with the Midrange strategy
Work/support automation initiatives for Midrange to increase efficiency
Identify the areas within midrange where manual activities are happening via projects and drive the initiative to automate them. This will require extensive research of services, project activities, planning and execution for about a year
Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents from service prospective
Adhere to the standard operational procedures to address the alerts received on the respective services
Proactively identify improvements that can be made to systems or services and make appropriate recommendations based on sound rationale
Identify and report repeat incidents and ensure that Problem Management colleagues are effectively engaged to follow up
Work across organisational boundaries, e.g. business and IT communities, to achieve objectives and manage conflicting needs / priorities within each area. The decisions made will have a direct impact on customers and end users
Be responsible and answerable to stakeholders for any issue involving any particular platform under their lead
Assist in the evaluation and take-on of new business
Communicate: To ensure intended message is understood and the desired response achieved
Consult, early and often: To get the useful information and ideas, ask questions
Remember, they are human: Operate with an awareness of human feelings
Plan it: Time investment and careful planning against it, has a significant payoff
Relationship: Try to engender trust with the stakeholders
Simple but not easy: Show your care. Be empathetic. Listen to the stakeholders
Managing risk: Stakeholders can be treated as risk and opportunities that have probabilities and impact
Compromise: Compromise across a set of stakeholders' diverging priorities
Understand what success is: Explore the value of the project to the stakeholder
Take responsibility: Project governance is the key of project success

Team Lead Operations Resume Examples & Samples

Uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair
At higher levels, may be asked to provide responses to submitted questions via out-bound calling
Determines methods and procedures on new assignments to streamline workflows based on experiential knowledge

Business Unit Lead-operations Resume Examples & Samples

Set a clear and robust vision by develop and deploying business unit strategy for packaging, that is aligned to the overall site operations
Focus optimising resources, continuous improvement of efficiencies, waste outputs whilst employing EHS, GMP and Engineering standards
Deploy strategic management, operational and tactical plans be using GPS methodologies
Create, plan and develop ways to lead a team of engaged capable people
Drive and deliver day to day Value Stream and targets and deploy top 3 priorities to meet the short team and long term improvement targets
Establish appropriate measures to monitor all aspects of business performance
As a senior member of the extended leadership team cultivate a network of collaborative relationships with peers from other functions
Tertiary qualifications in a related field
Superior ability to develop, manager and deliver of strategy
Experience in problem solving with peers, fostering a collaborative environment to achieve high performance team mindset
Communication and interpersonal skills for liaising effectively with management, staff and external stakeholders
Delivering results and expectations
Drive to take initiative and work under own direction
Experience working within Pharmaceutical, FMCG in manufacturing is desirable

Lead Operations Analyst Resume Examples & Samples

Build and update deal proposals for new multi-year and/or At-Risk contracts, including but not limited to supporting report-out of every discovery meeting
Build, maintain, and update sales reports on SalesForce.com platform. Reports could include pipeline reports by Client Exec, by offering stage, PTQ, etc
Create and update Return on Investment analyses to be used to support sales. Includes ROI estimates for Destination Center implementations, SSO implementations, AS&R engagements, and Physician Strategies consulting work. Integrating tool/outputs into sales/marketing materials, and client deliverables
Maintain and update account management reports, including “renewal customer at risk reports,” SSS leads, and staffing activity reports to assist in managing capacity and new assignments
Manage a few high potential Analytics accounts that are vital to our Account Management pilot
Update SPS top sales target lists based on hospital data from Definitive and Stryker implant sales data via OneSource and Sales Ops data
Interface with Sales Directors to manage sales pipeline towards revenue budget
Create and maintain BPCI Convener reports on a monthly basis to support SPS’s financial responsibilities as a convener: Episode and True Up audits
Develop and maintain new ad hoc outcomes analyses requested. Examples of recent analyses include: Mako vs. non Mako, outpatient hospital case volume growth, disposition impact on readmit analysis, cemented vs. cementless
Use data from HRO and EPM to track performance metrics of risk-based contracts towards contractual true-ups or true-downs
Assess qualifying orders and determine winners of SSS
Mining data assets to augment sales targeting strategy from sources that include: Definitive, claims data, and HRO/PRO data, and new third party data sources
Making edits/redesign to research templates for prospective clients
Developing sales targeting tools for Physicians Strategies

Team Lead-operations Resume Examples & Samples

Establishes and maintains the integrity of work products using configuration identification, configuration control, and configuration status accounting
Delivers services in accordance with service agreements
Maintains and reports specified measures
Performs human resources related functions
Ensures the people performing or supporting each process are trained as needed
Communicates and ensures implementation of all work changes
Responsible for service delivery performance measurement, management to achieve service excellence, and contract compliance
Knowledge of Claims Processing
Decision making/problem solving skills
Motivational/leadership skills

Production Team Lead, Operations, nd Shift Resume Examples & Samples

Conduct in-process quality control assays to ensure mRNA are within specifications
Assist in the daily scheduling of work and staff
Monitor performance of assigned staff, assist in providing regular coaching and counseling
Bachelor’s degree in Biology, Biochemistry, Molecular Biology, Chemistry or Chemical Engineering, or related field
5+ years’ experience in a fast paced production setting
Knowledge of laboratory automation and high throughput systems
Ability to troubleshoot automated instrumentation
Hands on work with high throughput formulations

Lead Operations Resume Examples & Samples

Experience in an academic or hospital environment preferred
Experience with development and/or management of strategic relationships preferred
Excellent oral/written communication, interpersonal and organizational skills
Delivers engaging, informative, and well-organized presentations
Able to adapt and react calmly under stressful conditions
Able to handle multiple assignments, set priorities, and meet deadlines
Strong abilities in prioritizing, problem solving, and attention to detail
Ability to work independently and flexibly with minimal supervision
Ability to represent department/function in a professional, courteous, and efficient manner
Able to collaborate with a variety of stakeholders including the PMI team, Strategy and Business Development, external collaborators and community partners
Able to maintain confidentiality of sensitive information
Ability to follow complex written or verbal instructions to solve problems

Lead Operations & Resource Manager Resume Examples & Samples

Working with the Head of PM and Senior PM on using and developing the departmental roadmap as a future planning tool and setting up project templates to inform delivery dates
Interrogating briefing documents
Working with the PM team on creating templated timings and project plans moving forward, to support efficient project management in the future
Setting up roles and responsibility documents and ensuring these are agreed amongst key stakeholders and clearly communicated and actioned
Being proactive about upskilling the wider PM team, sharing learnings and actively changing and adapting how we work to suit business requirements
Troubleshooting, escalation of issues and implementing learnings (from retrospectives) to avoid future issues
Supporting the implementation, and roll out of our internal tool Wrike to manage and deliver all projects and share project information
Supporting the development of Wrike as a tool to suit our business requirements
Working with the Junior Traffic Manager on assigning briefs to the PM team, supporting wider resource allocation needs and overseeing how effectively the department is resourcing projects
Developing the Junior Traffic Manager
Management and development of direct reports
Gaining an understanding of the different skillsets of team members, and building relationships with the studio and the Brand Experience Senior Team
Leading, developing and enhancing our workflow structure, ways of working and provide strong support to the Lead PM and Head of Project Management on operations of the Brand Experience department, from the best way to assess and book resource, the brief templates that are used, through to interrogating briefs and approval procedures
Being responsible for leading these changes to ensure efficiency and effectiveness is maintained at the highest level
Being on the working group for the implementation of the Digital Asset Management system (DAM) and Product Information Management system (PIM)
Ensure guidelines are in place (and developed) for effective use of budget for resource, being the main point of contact for the Finance and People team for freelance budgets whilst overseeing this process and monthly budgets
Meeting and building relationships with 3rd party production/creative/digital suppliers as well as recruitment agencies
Working with the Talent team on any contractual requirements for freelancers, and the process involved in recruitment
Significantexperience working in house or at an agency managing production dependencies across a wide range of platforms e.g. Mobile, desktop, email, display advertising, social, apps)
Experience demonstrating how candidate has implemented new processes to support
AGILE certified, or proven experience and examples of delivering projects using this approach is preferred
Significant experience of managing studio, digital and creative resource, with a sound understanding of how creative and digital content is delivered
Previous budget management experience
Direct experience in the implementation and use of resource booking, collaboration and resource reporting tools
Direct involvement and experience of briefing and being part of the brief interrogation and interpretation process
Experience of managing a direct report is preferable
An enthusiastic and proactive attitude. Although the team requirements and objectives are very clear, this role needs to be flexible and versatile, to adapt to the type of projects and workload that may arise as the business requirements evolve. At ASOS there is the opportunity to develop roles further to suit departmental and business needs, meaning that the right candidate will proactively think about how this role can grow and potential opportunities that may arise
Proven experience of working within a team, and a desire to continue to do so. ASOS is full of talented people, experts in their field. An important part of your job, especially at the beginning, will be building relationships between the different teams within HQ and local offices
A strong understanding of web, digital and creative with excellent time management skills and an ability to drive a project forward to ensure it meets its deadlines
Technical knowledge for digital delivery and a passion for innovation within digital communications
Strong understanding of interactive media production processes
Exceptional at multitasking and thrive in a fast paced environment. The ability to multitask prioritise is essential
An understanding or previous experience with project management tools and resource booking tools
Excellent knowledge of Microsoft Office
Great knowledge of design and production software, including Adobe PS
Great knowledge of creative file formats
Good knowledge of various print processes
Brilliant verbal and written communication
Dynamic, innovative and lateral thinking skills
Change leader – motivated by operating in a changing, flexible environment
Confident, calm, organised and a clear thinker
Business language is English, however we’re trying to grow an internationally aware and relevant team so knowledge/experience of different languages/backgrounds and nationalities are all-important

Lead Operations / Quality Technician Resume Examples & Samples

Implements and maintains EPA, FDA and Food Safety Programs, SQF, HACCP, SOP’s and other government compliance programs
Leads any customer or 3rd party Quality or Food Safety Audits
Maintains Customer Compliance Log; investigate quality complaints, recommend and implement corrective measures
Assists Plant Manager and Engineering in R&D projects as a contributing team player
Responsible for the monitoring and auditing of sanitation processes
Liaison to USDA and all other food regulatory agencies
Acts as a technical resource to all departments as necessary
Updates and maintains all product specifications, control specifications, processes and practices; works with all operators and technicians to ensure any updates are understood and adhered to
Responsible for delivering GMP training programs
Conducts mock product recalls twice per calendar year
Air Separation – Demonstrates advanced understanding of air separation and associated technologies
Instrumentation and Electrical – Demonstrates an understanding of electrical principals in practical situations involving the operation and repair of complex electrical devices
Mechanical aptitude - Demonstrates basic skills in mechanical systems maintenance
Safety and Compliance – A fundamental understanding of all applicable regulations, laws, certifications and standards with a focus on how to achieve success in each discipline for a manufacturing environment
Leadership – Candidate must have foundation to learn the leadership skills to effectively engage with a production staff
Maintenance Programs - Familiar with modern maintenance programs, asset management systems and principals
Bachelor of Science in Food Science, Microbiology or Engineering [ME, EE or ChemE] is preferred or equivalent education and experience
Minimum of 3 years of experience within Quality Assurance in a processing environment
Working knowledge of Food Safety Programs including SQF, HACCP, SSOP’s and GMP principals
Well versed in problem analysis/decision making process and identifying sound solutions
Prior operations management of an air separation facility a plus
Prior experience with supervising a staff is preferred
Moderate to advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
Strong verbal and communication skills, Spanish a plus
Ability to write routine technical procedures and policies in English
Ability to effectively present information and respond to questions from employees and/or customers
Ability to compute rate, ratio, and percent’s

Analyst Lead, Operations Resume Examples & Samples

Provide the highest quality of support for all applications under payment deposit and operations
Act as subject matter expert on project teams for purpose of implementing managed file transfer solutions
Responsible for on-call rotation including weekends, holidays, and after hours
Bachelor’s Degree or 3 – 5 years of experience with enterprise managed file transfer platform administration
Intermediate Treasury and check processing knowledge
Strong knowledge of relevant network & encryption technologies (TCP/IP, DNS, FTP/SFTP, TLS, AS2, PGP, network shares, PKI, Firewall and DMZ concepts)

Team Lead / Operations Manager Resume Examples & Samples

Team Leaders should meet the Advanced criteria for Safety at Mars
Coach Mars safety standards, tools and techniques
Identify, evaluate and eliminate safety risks
Identify and lead safety continuous improvement activities including near miss and CARES observations
Team Leaders should meet the Advanced criteria for Food Safety
Strong functional knowledge and ability to coach others on the HAACP systems
Team Leaders should meet the Advanced criteria for Quality at Mars
Coach team on use and application of Mars Quality Principle and site quality standards
Proactively action identified food safety and quality risks via PRIMP and Near Miss reporting
Understand and execute regulatory compliance responsibilities including quality and cleaning checks
Deliver operational objectives through use of FMOS (operating system), MRF (Mars Reliability Fundamentals) and Continuous Improvement
Advanced knowledge of Factory Mars Operating System (FMOS)
Lead FMOS connection points to visualize, prioritize and assign resources against escalated issues
Coordinate materials, staffing and resources to support line operation and changeovers
Ensure adherence of performance tracking tools including log books, area boards, and loss tracking systems
Work jointly as part of area leadership team (Process Engineer/ Process Tech, Maintenance Tech) to create reliability strategy for area of responsibility
Coach, execute and drive continuous improvement for MRF system components including Clean-Inspect-Lubricate (CIL), Centerline (CL) and Defect Management (DM)
Develop a team engagement plan creating strong morale, fostering open dialogue, sharing wins and recognition, and defining success in terms of the whole team
Develop team members through functional and leadership capabilities
Develop clear individual business objectives (IBOs) and development plans (IDPs) with input from team members
Monitor and document associate progress and results against IBOs and IDPs
Strong knowledge and demonstrated use of Mars signature processes for performance calibration and talent development
Support recruitment and hiring of new associates

Team Lead, Operations Resume Examples & Samples

Prioritizes plans and schedules daily technician work including corrective, project and preventative maintenance plans, working closely with the CMMS team, and verifying completion progress. Tracks technician scheduled work adherence as a Key Performance Indicator (KPI) and provides guidance and feedback to address performance gaps. Performs periodic quality of work audits of technicians and provides timely coaching and feedback to address gaps to expectations. Maintains technician work schedules and is responsible for adjusting work schedules due to business needs. Controls the need for overtime work by maintaining technician schedules, spreading workload, and by proactively anticipating technician demand changes. Develops team by maintaining clear expectations for technicians, providing coaching, guidance and accountability when needed, and champions, rewards and recognizes good performance
Supervises and directs the activities of technicians to effectively troubleshoot equipment malfunctions, maintain, and repair and positively impact machine reliability according to GMPs (Good Manufacturing Practices) and safety practices; includes commercialization support involving revisions to machine, method, material and technician processes. Available for consultation during major equipment outages in order to minimize impact to plant production needs. Proactively communicates to customer base and provides updates about outages and ensures that outages are coupled with countermeasures that prevent the issue from reoccurring
Develops mistake-proofing devices, controls, and procedures for production lines. Champions and drives Kaizens and improvement projects utilizing structured problem solving tools such A3 reporting, 5-Why, PDCA, DMAIC, etc. Challenges each technician to identify and implement improvement projects in their areas of ownership and throughout the facility. Partners with the CI group for consistent approach to improvement project work and implementation
Monitors an Equipment Maintenance Program to ensure equipment is maintained according to the OEM (Original Equipment Manufacturer) specifications. Partners with the CMMS team to schedule PM and corrective work for his team. Drives equipment owners to review and update PM procedures on a yearly basis and after major breakdowns. Broadly communicates team KPI’s to customer base and drives action plans to close gaps
Supports the successful completion of machine reliability projects both minor and major, expense or capital-based. Identifies areas of opportunity and suggests projects that can increase efficiencies, reduce costs, eliminate waste/scrap, increase quality of production, and eliminate safety issues
Must possess thorough technical knowledge of high speed, highly automated packaging equipment. Must have general knowledge of LEAN principles to include Autonomous Maintenance, Total Productive Maintenance (TPM) and associated training tools such as Work Point Analysis and Control Plans
Must have problem-solving and troubleshooting skills in order to analyze equipment problems and isolate specific causes
Must have the ability to communicate effectively in order to interface with multiple internal customers as well as equipment vendors, contractors, and others to meet project requirements. Must have the ability to utilize courtesy and tact in interactions with department and Company personnel in the exchange of information and resolution of problems
Must have demonstrated human relations skills to successfully resolve operational problems and human relations concerns
Must have a thorough knowledge of manufacturing regulations in order to conduct routine housekeeping and GMP walk-thru, monitor SOP compliance, monitor safety compliance and implement corrective actions
Shift or schedule change may be necessary due to changing business needs

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