Team Operations Manager Resume Samples

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M Cole

Maureen

Cole

576 Catherine Motorway

Philadelphia

+1 (555) 601 5464

576 Catherine Motorway

Philadelphia

Phone

p +1 (555) 601 5464

Experience Experience

Detroit, MI

Team Operations Manager

Detroit, MI

Auer-Will

Detroit, MI

Team Operations Manager

You will assist with hiring coordination, scheduling, outreach, and candidate management
You will develop and cultivate a warm, fun and dynamic office environment
You will oversee all office management activities
You will coordinate and schedule internal and external team events
You will facilitate onboarding, training and equipment coordination for new hires
Team player with an interest in maintaining positive team dynamics
Demonstrated professionalism and judgment

Chicago, IL

Operations Process Team Manager

Chicago, IL

MacGyver-Dicki

Chicago, IL

Operations Process Team Manager

Develop management reporting to support Early Warning and Operating reviews
Perform analysis to validate process changes. Deliver cost benefit analysis and develop test plans
Manage ~ 15 RS Process Control analysts across two sites. Ensure process controls are in place for ~ 95 RS CTCs and job aides include relevant CTCs
Give input or develop content for training and job aides
Perform impact analysis of business changes such as MICN in order to ensure business continuity
Ensure teams are prepared and ready for process changes. Partner with RS teams to ensure training and documentation is in place before changes are implemented
Ensure process change documentation is maintained and visible to stakeholders

present

Chicago, IL

Central Account Review Team Section Operations Manager

Chicago, IL

Walter, Sawayn and Emard

present

Chicago, IL

Central Account Review Team Section Operations Manager

present

Provides quality guidance in unusual situations related to loan booking or research related requests
Signature Verification manages and maintains Company-wide on-line DDA signature database
Manages the signature verification function on domestic, Wholesale Demand Deposit and International Correspondent Bank accounts to minimize fraudulent activity
Coordinates area resource allocations to meet processing volumes changes (Staff: No. of Personnel - 5)
Manages manual rending and mailing for hand file, special handling, international and WDA deposit accounts, as well as specialized deposit products (Staff: No. of Personnel - )
Commercial Loan Services manages the Commercial Loan Processing Center in support of Small Business, Middle Market and International and Domestic Private Banking business units
Special Account Services manages legal paper processing, currency transaction reporting, checks drawn on Canadian banks, domestic check collections and government interest reporting (Staff: No. of Personnel 10 - 13 )

Education Education

Bachelor’s Degree in Ambiguity

Kaplan University

Bachelor’s Degree in Ambiguity

Skills Skills

Is comfortable working under time constraints
Projects and maintains a positive attitude and professional demeanor despite obstacles and setbacks
Is constantly seeking to learn and advance his/her knowledge
Shows dedication to getting the job done accurately and efficiently
Asks appropriate questions to understand all relevant aspects of an issue
Acts decisively despite ambiguity and complexity
Speaks and acts with confidence; appropriately shares his/her opinion
Stands up for what is right even when challenged
Seeks guidance when the right course of action is unclear
Takes an objective view of processes and procedures and challenges the status quo

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15 Team Operations Manager resume templates

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Manager Equities Operations Team-shanghai Based Resume Examples & Samples

Working hours 9pm to 6am
Would be managing a team of 2 for clients primarily located in the US that specialize in Trade Support and other key middle office controls for Equity Derivative products. The right candidate would be the US regional lead for Equities and Functional lead for Trade Support
Responsible for the process execution on a daily basis
Graduate or post graduate in Commerce/Finance (B.Com/ M.Com/ MFM/MBA Finance)
3 to 5 years of relevant experience in investment banking/brokerage/ custodian banking
Must have experience managing a team
Settlements area of a brokerage or at a custodian bank;or
A back office functions of bank, custodian or a brokerage firm
English fluency mandatory. Mandarin Chinese also preferred

Operations Process Team Manager Resume Examples & Samples

Perform gap assessment of back office processes and critical to compliance (CTC) requirements
Ensure back office (Resolution Services) change control process is managed and compliant. Define requirements for process changes in terms of new tools and systems
Manage ~ 15 RS Process Control analysts across two sites. Ensure process controls are in place for ~ 95 RS CTCs and job aides include relevant CTCs
Develop management reporting to support Early Warning and Operating reviews
Perform analysis to validate process changes. Deliver cost benefit analysis and develop test plans
Perform impact analysis of business changes such as MICN in order to ensure business continuity
Give input or develop content for training and job aides
Ensure teams are prepared and ready for process changes. Partner with RS teams to ensure training and documentation is in place before changes are implemented
Ensure process change documentation is maintained and visible to stakeholders
Build relationships with Compliance and Surveillance to understand timing and implementation of new CTCs
Support new technology implementations within the RS organization. Liaison to Business Solutions and IT teams
May require flexible hours to accommodate project meetings
Bachelor’s degree or in lieu of the degree, a HS diploma/GED and 4+ years of back office or call center operations experience
2+ years back office or call center operations experience
1+ year team leadership
2+ years of experience in cross functional project leadership and/or change management leadership , which may include traning and testing
Demonstrated ability to understand process details and relate them to back office processing
Ability to influence upwards and across organizational boundaries
Strong process leadership skills demonstrated through previous project management and process improvement initiatives
Proactively seeks out opportunities to improve business and self
Excellent interpersonal and oral/written communication skills; ability to create and or communicate a compelling vision
High level of commitment and enthusiasm

Voice Operations Manager Team Lead Resume Examples & Samples

Experience dealing with Telecom providers from service ordering through problem management
Must have analytical and organizational skills necessary to administer all policies and procedures within area of responsibility
Must be available for on-call rotations, and able to respond to any type of Disaster
Strong working knowledge of Voice Services and Technologies including: Cisco Call Manager, Unity Connection Voice Mail, Data Networking, IPC Unigy Trading Turrets/Dealerboards, Speakerbus Intercom, Voice Recording (NICE/Cybertech), Mobile Services, Carrier/Telecom Providers, SIP Trunking
Strong working knowledge of Disaster Recovery and Strategies
Professional Training Required on Cisco UCS, Cisco CUCMBC, Cisco IPC , Cisco BSCI, Cisco ICND, Project Management, Telecommunications Management

Team Manager Asset Servicing, IB Operations Resume Examples & Samples

Day to day responsibility for processing events on Client and / or Firm positions across global securities
Manage and build relationships with internal / external stakeholders and actively manage the expectations of these stakeholders
Working closely with Utility, management and technology on strategic and tactical projects
Participate in cyclical UAT testing to ensure systems are continually developed to cope with increasing volumes, business complexity and the move towards further automating processes
Requires a high level of MIS concerning all open activity together with escalation of problem issues to Senior Management

Operations One Team Manager Resume Examples & Samples

Drives accountability for and creates a culture of understanding the needs of our clients; actively seeks to understand client feedback to continuously improve the client experience
Builds strong client relationships with local office leadership by understanding business needs, managing flawless service delivery, resolving issues, and bringing solutions for all One Team needs; leverages relationships as needed to seek conflict resolution as it relates to people or services provided
Serves as an ambassador for Greater Philadelphia One Team services, educating clients and team members on service offerings and capabilities
Excellent written and oral communication skills and attention to detail
Strong problem-solver with the ability to develop creative and innovative solutions to complex problems
Ability to develop strong working relationships with people of all levels
Leadership skills; ability to proactively manage client’s needs, address crisis situations and manage change effectively
Professional presence with the ability to build credibility and collaborate directly with office leadership

Operations Manager / Asset Team Leader Resume Examples & Samples

1) Safely and economically produce quality products and services. 2) Properly manage and maintain assets (materials, inventories, equipment and personnel. 3) Optimize organization structure to support business objectives. 4) Collaborate with various resources to meet Product System and overall site objectives. 5) Provide a positive work environment maintained to promote safety, housekeeping and human relations. 6) Ensure assets remain in compliance with governmental laws and requirements
Requires knowledge and ability typically associated with a Bachelor’s Degree
Working knowledge of KC Safety requirements and EHS systems and standards
3 years of converting experience
3 years of Asset leadership experience
Broad knowledge and significant experience in operations/maintenance and project management
Ability to provide coaching for performance and career development to both the Hourly and Salaried teams
Ability to manage vendor/supplier relationships in a positive cost effective manner
Lead the development of Asset objectives and goals and action plans to achieve them
Managed to a planning horizon of one year or more
The ability to lead organizational change, build relationships and make good use of available resources
Lean experience with Strategy Deployment, 4-step problem solving, visual management, TPM and 5S
Able to confront problems and handle conflict
Able to problem solve, set priorities, generate new ideas and improve ways of working while maintaining effective control
Able to demonstrate “World Class Leadership Practices” as well as the KC One Behaviors
6 years of operations experience with at least 3 years of leadership experience
Have experience in more than one facility, sector and function and will have developed a working knowledge of sector staff activities
Worked in High Performance Work System
Has Union experience
Full working knowledge of ISO
Have understanding of “Full Potential Thinking” and Gap Closure activities
Provide leadership that supports the elimination of all occupational injuries and illnesses, while controlling loss due to accidents and incidents. Develop and maintain safety systems in accordance with K-C loss control management while leading teams to complete safety objectives and ensure a safe and productive work environment. Create and support the environment that removes barriers to success. Fully comply with corporate loss management policies as well as government safety and health regulations. Effectively implement the facility EHS Management System
Coordinate and lead the overall converting operations to ensure the achievement of asset objectives for product quality, productivity, cost of manufacture, and customer service. Ensure that the physical assets including facilities, machinery and equipment are properly operated, maintained and upgraded and that physical inventories of parts, materials and supplies are controlled to their lowest operating levels. Achieve customer service standards while improving material flow costs through implementing effective managing processes/systems for material and supply sourcing, inventory control, warehouse managing, and effective machine scheduling
Develop capital improvement plan for the Asset base. Identify opportunities for investment. Achieve significant reduction of defects and variability by implementing effective process control and workmanship managing systems. Work with business units to determine required quality improvements and develop plans to achieve this improvement. Achieve productivity commitments for world class performance across all operating assets focusing on equipment and process reliability, minimizing waste, and running at target speeds
Evolve the state of asset (operating) teams in a way that facilitates the participation and involvement of all employees to pursue continuous improvement in the processes and systems with which they work, as well as in their own personal development, work flexibility and output per hour
Establish and maintain working conditions and high levels of housekeeping, appearance, physical condition and sanitation that will ensure full compliance with Government regulations and Company policies and achievement of safety and good manufacturing practices objectives
Develop and maintain a favorable employee relations climate within the Converting teams, which will result in all employees considering their mill a fair and equitable place of employment with opportunities for personal development and advancement
Establish and maintain an optimum organization, with people plans that will ensure that the organization is adequately staffed with qualified, trained, and motivated people to meet current and future requirements and will ensure the development of all employees to the maximum of their potential and meet the corporation's people requirements
Function with the Product System Leader and their peers in setting Product System policies, determining and directing overall long-range Asset activities
Ensure the effective application of internal control systems and procedures applicable to the functional areas of responsibility by providing management direction and support to the implementation, maintenance, and audit of corporate, company, and mill internal control policies, instructions, and procedures
Ensure equal opportunities are provided to all persons without regard to sex, race, religion, or national origin in all applicable personnel actions such as recruiting, screening, promotion, disciplinary or related processes and to prevent harassment of employees placed through affirmative action efforts
Provide leadership to ensure that the Mobile Mill attracts, develops and retains the best people, and fosters an environment which motivates a diverse team to fully use its capabilities in achieving desired business results
Uses Lean Principles and thinking to deliver expected results
Consistently demonstrate the KC One Behaviors with focus on Building Talent
Responsible for building engagement and enablement among the 12 assets under his/her responsibility

Operations T Team Manager Resume Examples & Samples

2-3 years previous call center supervisory experience strongly preferred
Proficiency in computer use
Demonstrated ability to set and accomplish goals and multi-task within time constraints
Excellent problem solving and analytical skills

Operations Manager, Sketchup Team Resume Examples & Samples

3+ years experience as a technical team manager
3+ years managing eCommerce platforms
Familiarity with eCommerce systems and their complexities
Experience with one or more scripting languages, such as Bash, Python, Perl, PHP, or Ruby
Familiarity with software development and software configuration management (SCM) best practices
Familiarity with continuous integration systems, and continuous delivery best practices
Experience managing competing priorities for a team, and seeing the bigger picture
Discipline in following best practices and managing risk while working on mission critical systems for a medium sized organization
Experience with RAID-based SAN configuration
Experience with source code control systems, such as Perforce, SVN, or Git
Experience with maintaining continuous integration servers, such as Zutubi Pulse, Jenkins or Atlassian Bamboo
Experience with maintaining source control systems, such as Perforce, Subversion or Git
Familiarity with compiled languages such as C++ and their build systems for Windows (Visual Studio) and Mac (XCode)
Experience with administering software development tools and web applications, such as Atlassian Jira for bug tracking
Experience with the basics of SQL database administration
Familiarity with the principles of computer security
Familiarity with software license management systems
Familiarity with software internationalization/localization
Experience with creating commercial desktop software installers on Windows or Mac
Experience with business intelligence tools, big data and analytics for tracking software usage stats

Team Operations Manager Resume Examples & Samples

You will oversee all office management activities
You will facilitate onboarding, training and equipment coordination for new hires
You will coordinate and schedule internal and external team events
You will develop and cultivate a warm, fun and dynamic office environment
You will own all general operations, including vendor management, office supply replenishment and various team needs
You will assist with hiring coordination, scheduling, outreach, and candidate management
Highly dependable and trustworthy amongst all stakeholders
Can quickly adapt to changing priorities
Previous experience in managing a small or mid sized office at a startup
Comfortable working with C-level executives
Demonstrated professionalism and judgment
A strong desire and curiosity to learn and constantly improve, takes feedback well
Self motivated and entrepreneurial attitude
Professional, positive and proven relationship-building skills'

Team Manager FBA Operations Resume Examples & Samples

Leading the FBA team in Wrocław. This team deals with all kind of problem cases that are escalated from the European FC´s to our Teams and needs to be solved
Solve incoming problem cases related to the FBA service our distribution centers
Cooperation with the problem solvers and managers in the distribution centers
Proactively solve specific problems and errors in Seller Central, the website we provide our merchants to use the FBA service
Collaborating with our support team in the US and the seller recruiting and seller support teams sitting in Munich, Berlin, Regensburg and Bratislava
Communication to sellers in to make sure they are following our internal standards in the areas Product Compliance, Vendor Compliance and make sure they are following the rules written on the Seller central Help Pages
Work on a standardization of the FBA-specific procedures and processes in cooperation with the Amazon distribution centers and seller services (Seller Support, Seller Recruiting)
Experience in warehouse logistics and / or experience in the Technical Account Management, Seller- or Customer Support
Experience in dealing with customers
Ability to meet deadlines, set priorities, is focused on details and to work independently in a fast growing and rapidly changing environment
Bias for action and the ability to deal with difficult situations and take decisions
Fluency in English both spoken and written
Clear vocal and written communication skills
Professional Outlook and Office experience
Fluency in German both spoken and written
Programing experience with SQL. Especially data warehouse

Field Team Operations Manager Resume Examples & Samples

Critical performance measures are identified for each program commitment
Leads a regular review tempo of the current year plan execution
Deliver compelling and convincing rationale to get others on board in executing the FTO strategy and establish a communication plan to reinforce and sustain the message
Provide mentoring/coaching to FTO leaders and employees on the strategy deployment process allowing the deployment to be driven deeper into the organization each year
Proactively initiate efforts to identify solutions that satisfy the needs of the customer, increase the probability of achieving Program commitments, reduce risk, and reduce total-life-cycle cost
Ensure identified issues/opportunities are appropriately reviewed for alignment
Must have the ability to obtain a Secret Security Clearance prior to starting. Must be a US Citizen. This position is located at a facility that requires special access
Bachelor's Degree from an accredited college
10 Years of Leadership experience
Experience acting as advisor to subordinate managers or staff members
Experienced in directing a team to meet critical schedules, resolving complex technical, operational or business problems, and mentoring employees
2 years of Business Development experience
Experience embracing Full Spectrum Leadership
Experience conducting Program Management Reviews
Experience interacting influencing, and communicating with executive staff during formal reviews, and informal communications
Experience utilizing Operating Excellence principles
Demonstrated business acumen and history of developing solutions to problems of unusual complexity which require a high degree of ingenuity, creativity, and innovativeness
Ability to Develop and Present Program Management Reviews,
Experienced in the development of Basis of Estimates (BOEs),
Excellent organizational skills,
Problem Solving and Analytical skills
Experience managing International Employees
Demonstrated experience in training and facilitating Strategy Deployment
Earned Value Management Knowledge
Organization Goal Design/Execution experience/Change management
Statistical process control / Quality management system experience
Demonstrated diagnosis, constraint management process understanding
Complex problem-solving experience

Reseller Operations Central Team NPI Manager Resume Examples & Samples

1-2 years of team management experience preferred, but not required
Passion and drive with great sense of urgency; we are looking for someone with tremendous self-belief, motivation and drive to be successful as a leader in the shortest possible time; excellence should be a habit for the successful candidate
Time management skills; must display great ability to prioritize deliverables to balance speed and accuracy in making the key decisions
Proven ability to influence effectively without authority
Strong written and verbal communication skills with ability to adapt messaging to varying levels of management
Strong analytical capabilities with experience in developing suites of reporting
Good eye for details with a hands-on and can-do attitude
Independent and not afraid of owning and making decisions; delegation and empowerment will be critical to success

Reseller Operations Central Team BA Manager Resume Examples & Samples

Experience in driving large scale programs and putting measurement systems in place
Proven data-driven decision-making skills
Ability to think outside the box and influence peers with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations
Extensive experience in reporting, data mining, and ad hoc analytics tools; adept at comprehending and working with large quantities of data from a variety of sources
Excellent presentation skills
Proven process improvement skills including Six-Sigma or BPI experience is a plus with natural curiosity and desire to understand how things work
Advanced Excel skills including use of macros
Excellent listening, verbal, and written communication skills
Detail-oriented and self-motivated; able to function effectively when working independently or in a team
Ability to operate in a fast paced, rapidly changing environment
Ability to maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment
Strong executive presence; comfortable with providing key deliverables and updates across all levels of management
Aptitude for synthesizing quantitative and qualitative data
Ability to think strategically and execute on operational strategies to make definitive and measurable improvement
Core functional skills: Program Management, Operations, Supply Chain, Logistics, Sales Support, Business Process Mapping; candidates with Resellers/Telco, Supply/Demand Planning and Logistics experience will be well regarded
Ability to make key decisions and deliver results under extremely tight and stressful timelines; deal with an immense degree of ambiguity; create in an unstructured environment; multi-task; drive end-to-end customer focus; think “outside the box” to solve problems

Operations Transactions Team Manager Resume Examples & Samples

Oversees performance of day-to-day team activities
Complex Problem Resolution
Partner cross functionally with Portfolio Management, Technology and other Operations teams to ensure client commitments and satisfaction are met or exceeded
Continuously strive to improve processes
Provide leadership, guidance and feedback on individual performance
Foster a team that promotes teamwork, open communication, collaborative problem resolution and a strong sense of urgency to meet client needs
Create and foster a positive work environment with a focus on employee engagement
Ensure a culture of accountability, integrity and respect
Bachelor’s degree or the equivalent in work experience
4 years of experience working cross functionally in a supervisory role preferred
Proven ability to make sound business decisions in a deadline driven environment
Solid leadership skills and ability to direct and motivate staff with integrity and ethics
Strong interpersonal skills and the ability to foster strong cross functional interactions with both internal and external business partners
Experience in creating and implementing processes that result in improved business performance
Reliable execution skills with a focus on clear, realistic action steps and timelines
Strong attention to detail with the ability to see the big picture
Excellent Time management skills

Operations Administration Team Manager Resume Examples & Samples

Delivers exceptional client experiences in all One Team Services while building and maintaining effective client relationships
Serves as an ambassador for New Jersey's One Team services, educating clients and team members on service offerings and capabilities
Actively addresses service challenges by leveraging an understanding of client business needs and strong problem solving skills; proactively communicates issues, challenges, and solutions upwards to ensure successful service delivery and relationship management
8 – 10 years of relevant experience supervising others in a large corporate environment preferred
Excellent written and oral communication skills and attention to detail; strong problem-solver with the ability to develop creative and innovative solutions to complex problems
Ability to analyze/interpret difficult situations, and quickly make recommendations for resolution
Ability to define and communicate clear business objectives and desired outcomes
Strong technical skills and solid understanding of MS Office
Ability to work independently and manage multiple priorities
Demonstrate ability in team building
Ability to manage change and act as a change agent

Senior Manager, Team Member Operations Resume Examples & Samples

Define internal process inefficiencies and recommend end to end process changes
Develop near term and long term strategic plan for managing projects and logistics across Talent, Diversity and Culture
Partner with internal Communications team, Marketing, People e Strategies and other key stakeholders to establish and support ongoing implementations, transitions and program management activities
Mitigate negative operational impacts of new market, process or tool launches
Manage project goals and activity; Ensure weekly and monthly progress reports are provided to department leaders and stakeholders on status of each project
Collaborate with the Talent, Learning & Culture leadership team to gather operational information and facilitate execution of initiatives
Define and implement reporting strategies to quantify project progress and success
3-5 years of experience in Operations support required
2 years of experience leading and managing a team
High School diploma or equivalent required, Bachelor’s degree preferred
Project Management experience and the ability to manage multiple initiatives
Verbal & written communication in a clear and straightforward manner
Active listening and interpretation to meet the needs of the internal customer
Ability to manage and foster change
Time management to prioritize and organize effectively
Ability to work independently and to make recommendations and decisions without direction
Ability to work well with people from all levels and functions within the organization

Central Account Review Team Section Operations Manager Resume Examples & Samples

Manages operational activities within Retail Business Banking, ensuring provision of quality, timely and accurate service and compliance with established internal guidelines and external regulations
This position is found in one of the following areas: International Factoring manages the maintenance of complex receivables ledgers and factoring records and the handling of initial debt collection practices for international factoring clients (Staff: No. of Personnel - 6 )
Signature Verification manages and maintains Company-wide on-line DDA signature database
Manages the signature verification function on domestic, Wholesale Demand Deposit and International Correspondent Bank accounts to minimize fraudulent activity
Manages manual rending and mailing for hand file, special handling, international and WDA deposit accounts, as well as specialized deposit products (Staff: No. of Personnel - )
Commercial Loan Services manages the Commercial Loan Processing Center in support of Small Business, Middle Market and International and Domestic Private Banking business units
Provides quality guidance in unusual situations related to loan booking or research related requests
Maintains solid understanding of system, including knowledge of system entry to complete needed unusual adjustment transactions
Serves as a primary resource for systems-related Technology and Finance projects
Coordinates area resource allocations to meet processing volumes changes (Staff: No. of Personnel - 5)
Special Account Services manages legal paper processing, currency transaction reporting, checks drawn on Canadian banks, domestic check collections and government interest reporting (Staff: No. of Personnel 10 - 13 )
Retirement Products/Rent Security manages daily operations of the Retirement Products Center, Safe Deposit Billing as well as the processing of rent security deposits made by landlords (Staff: No. of Personnel - 13)
Originations/Account Entry Money Center Adjustments - NY Operations Proof Florida Operations HTS Remittance HTS Image Capture Operations HTS Mail Extraction HTS Exceptions HTS Statement Processing Center NY Delivery Services NY Exception Processing NY MICR NY Proof
Minimum of seven years proven and progressive operational experience in assigned area or equivalent, including a minimum of three years proven supervisory and/or management experience or equivalent
Well-developed managerial, communications, planning, organizational, decision-making, negotiations and customer service skills
Sound knowledge of products, services, policies and regulations impacting area of responsibility. Proven ability to respond to changing circumstances

Authentication Operations & Global Account Team Manager Resume Examples & Samples

Experience with Identity Management and Active Directory including account provisioning/deprovisioning in a large, enterprise environment
Understanding of SOX security, compliance, processes and requirements
Experience with managing privileged access roles in a controlled environment
Experience creating and documenting IT processes and procedures
Bachelor's degree and 5+ years of experience in desktop support in a large corporate environment. Additional years of relevant experience will be considered in lieu of a Bachelor's degree
2+ years of prior experience as a supervisor, including experience managing a geographically dispersed team
US Citizenship required and able to obtain a federal security clearance
Familiarity with ADFS, Radius, LDAP, Aruba ClearPass, TMG, CyberArk
Familiarity with Workday, Costpoint, Deltek T&E and Oracle/SQL Database technologies
Experience supporting SOX and other audit activities
Industry-adopted security certifications preferred (CIAM, CIPA, Security+, etc)

Team Leader & Incident Manager, Operations Resume Examples & Samples

Monitors Authorization, Online and Web Services applications; triages and escalates issues to Level 2 Engineering as appropriate; is able to make a decision to swing Authorization to the Disaster Recovery site and perform the swing when required
Monitors and manages infrastructure components (e.g., networks, servers, storage, databases) to ensure availability; triages and escalates issues to Level 2 Engineering as appropriate
Monitors and manages batch schedules to ensure compliance with customer SLAs; triages and escalates issues to Level 2 engineering as appropriate
Trains and oversees others on technical network/data center concepts, processes and procedures, SLA management and reporting and all portions of incident management
Manages vendors while on site for performing equipment maintenance
Manages the Incident Management process in WEX for all of North America and Europe as well as other potential locations globally
Be on call and work flexible hours-we have openings on all shifts
AD/BS/BA (Engineering or Computer Science a plus) with 5+ years Network or Data Center Operations experience
Expert knowledge in IT System Management processes & tools; ITIL Certification a plus
Working knowledge of ITIL process and supporting procedures
BS/BA degree (Engineering or Computer Science a plus) with 4-7 years systems engineering experience
BS/BA degree (Engineering or Computer Science a plus) with 5-8 years ITSM experience a plus
Knowledge of database technologies, SAN storage, and networks

Operations Lead-know Your Client Remediation & Offboarding Team Manager Resume Examples & Samples

Ability to deal with Senior Personnel across business lines and product lines
Understanding of and ability to deliver concise and clear management information (MI)
Flexible and adaptable to change given the nature of the role and potential priority changes
Proven ability to cope with conflicting and critical deadlines
Very proficient with Microsoft Office – especially intermediate and above Excel skills
Fluent English essential. Any other language skills are beneficial

H Gwim Senior Team Operations Manager Resume Examples & Samples

Review all rules and regulations for applicability to each LOB and ensure each LOB is in compliance with relevant regulations on an as needed basis
Work in conjunction with LOBs to create and maintain Key Controls and corresponding Key Risk Indicators for all High Risk Processes
Coordinate the identification and resolution of all STORM and SIAI items for the group
Coordinate all Risk Policy Reviews and Attestations and work related to Core Function Identification and associated controls
Work in conjunction with BBO&CS Risk Governance team on all group risk deliverables
Coordinate all aspects of Vendor Management processes including vendor tracking, scorecards, vendor performance, vendor retirement
Ensure the appropriate testing routines are in place in each LOB to measure and monitor key controls
Identify, escalate, debate and implement any changes resulting from process reviews and analysis
Participate in regular meetings with GWIM and Enterprise Fraud partners on fraud trends
Provide guidance on security authentication changes and ensure consistency across LOBs
Review and analyze all departmental policies surrounding risk prevention and mitigation and provide recommendations on opportunities to strengthen controls
Organize regular risk routines for the LOBs with documented highlights and meeting minutes
Shows dedication to getting the job done accurately and efficiently
Demonstrates accuracy and thoroughness in all areas of responsibility
Takes pride in his/her own work; demonstrates a sense of commitment to work and willingly assumes responsibility for accomplishing objectives; is dependable, conscientiously follows through on commitments, and is accountable for his/her results
Takes an objective view of processes and procedures and challenges the status quo
Makes timely, fact-based decisions and can act decisively when required
Asks appropriate questions to understand all relevant aspects of an issue
Acts decisively despite ambiguity and complexity
Speaks and acts with confidence; appropriately shares his/her opinion
Stands up for what is right even when challenged
Seeks guidance when the right course of action is unclear
Adjusts to changing demands and requirements
Is comfortable working under time constraints
Is constantly seeking to learn and advance his/her knowledge
Remains current on industry rules and regulations, emerging risk themes, and implications for core responsibilities
Projects and maintains a positive attitude and professional demeanor despite obstacles and setbacks
Remains positive and focused during times of pressure or adversity
Demonstrates an optimistic and enthusiastic approach
Four year business degree preferred
Experience with Brokerage and Banking Products
Previous operations experience
Experience in working with legal, risk, compliance and audit

Disease Operations Team Business Manager Resume Examples & Samples

Partner with the TALs to develop and support the DOTs on the delivery of all major areas of business including setting strategic objectives, goals, priority setting and budgeting
Develop, manage, and facilitate meetings, including agenda setting, outcomes, and action item management
Ensures DOTs are providing business solutions and advancing toward set objectives
Proactively identifies and recommends revised processes and/or innovative solutions
Partner with the TALs to prepare business presentations for both internal and external audiences
Partner with TALs/PDG communications to develop key communications from the DOT to the PDG organization and/or external stakeholders as appropriate
Builds and maintain positive working relationships with customers and key stakeholders, leveraging interpersonal and influence skills
Actively participates in DOT team meetings by providing insight into specific discussions on business, processes and strategy
Partner with relevant stakeholders to manage and track DOT specific activities and goals to ensure objectives are met
Develops and monitors key performance indicators (KPIs) and program health indicators (PHIs) to measure success