OPS Manager Resume Samples

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L Schuster

Leila

Schuster

972 Rogahn Rue

Philadelphia

+1 (555) 754 0149

972 Rogahn Rue

Philadelphia

Phone

p +1 (555) 754 0149

Experience Experience

Chicago, IL

OPS Manager

Chicago, IL

Schmitt-Stamm

Chicago, IL

OPS Manager

This is a manager position. The above statements describe the general nature and level of work being performed
Applies principals of continuous process improvements and workflows
Provide leadership direction for the development to high performing individuals and teams
Participate in the development of O&M procedures, site specific procedures, project scopes and work plans
Continuous process improvement in order to most efficiently and productively handle work flow
Create, manage, plan and forecast the Capital and O&M Budgets for the area of responsibility
Provide strategic guidance and mentorship to the team

Los Angeles, CA

Ad Ops Manager

Los Angeles, CA

Abbott-Cormier

Los Angeles, CA

Ad Ops Manager

Provide training, guidance and leadership to the UK Ad Ops team in a hands-on player-manager capacity
You will have ultimate responsibility for the successful execution and delivery of all EMEA advertising campaigns running across the Shazam app, website as well as audience retargeting and extension campaigns delivered on 3rd party inventory
Act as the primary operations contact for Shazam’s EMEA reseller Partners. Providing technical support, training, advice and guidance, quality assurance of campaigns booked against Shazam’s inventory and helping to facilitate consistent campaign execution across a diverse range of clients and integrations
Proactive inventory management and yield analysis to ensure effective monetization and optimal utilization across platforms
Technical troubleshooting of complex mobile rich media campaigns; testing and QA of creative and tags, confirming accurate tracking and ensuring accurate delivery across a number of distinct ad-serving platforms
Analysis of campaign delivery and performance reports to ensure full revenue recognition as well as successful attainment of client and campaign objectives
Liaise with Product, Engineering and QA teams as necessary for the successful development and testing of ad-related products

present

Houston, TX

Branch Ops Manager

Houston, TX

Wisozk, McCullough and Kovacek

present

Houston, TX

Branch Ops Manager

present

Performs other duties and responsibilities as assigned. May perform some Branch Manager duties
Assists Branch Manager with controlling expenses and operating at peak efficiencies
Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment
Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude
Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Assists Branch Manager with confidential matters and compliance visits and replies
Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow

Education Education

Bachelor’s Degree in Business

Johnson & Wales University

Bachelor’s Degree in Business

Skills Skills

Excellent interpersonal skills with the ability to build strong, collaborative partnerships
Basic knowledge of on-line collection systems
Ability to prioritize multiple activities and complex projects simultaneously; ability to establish and meet critical deadlines
Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
Thorough knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
Ability to mentor, coach and act as a knowledge resource to other employees
Experience specific to supervising crews with pipeline, compressor station, and measurement station responsibilities highly desirable
Strong leadership skills and the ability to manage crews at multiple locations and multiple tasks on a daily basis
Good computer skills (knowledge of MS Office, various operating systems, and other company software)
Ability to mentor, coach and act as a knowledge resource to other employees. % of Travel for the Position: 0

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CIB Ops-manager Client Onboarding Resume Examples & Samples

Work directly with Sales and desks heads to ensure prioritization of sales client priorities
Facilitate updates with business and marketing with respect to their client pipelines
Proactively assess areas for processes improvements and make changes as needed
Assess Business needs and requirements as well as system enhancements
B.S. Degree or equivalent
Individual must be results driven, pay attention to detail and be willing to break down barriers and obstacles
Focused on delivering a seamless and smooth "client experience"
Ability to successfully influence many different groups and individuals to deliver high quality and timely results
Adaptable, flexible and willing to work in a dynamic environment

Assistant Ops Manager Resume Examples & Samples

Communicate, implement and ensure compliance with firm operational guidelines and policies and support the branch operational risk and audit process
Manage operation's related client issues and complaints following firm
Monitor client accounts and transactions
Perform delegated supervisory functions, approvals and authorizations for
3 years of experience with a leading financial institution
Relevant management experience in branch operations
High School Diploma or equivalent required; College Degree recommended
FINRA Registrations: Series 7, 66, 8 or 9 and 10 - Series 3 (if applicable)

Capital Markets Ops Manager Resume Examples & Samples

Managerial experience and proven track record leading successful teams
Proven ability to proactively identify and mitigate operational risks
Working knowledge of Foreign Exchange Operations
Excellent time management skills with the ability to work in a fast moving environment with multiple deadlines
Meticulous attention to detail and strong analytical, drafting, and communication skills
Excellent client service and internal coordination skills
Ability to collaborate closely with stakeholders from different disciplines, and within a team
Enthusiasm and commitment to a team based working environment
Advanced MS Office skills with an emphasis on advanced Excel skills
College degree (commensurate experience in Banking or Finance will be considered)
8 years of Capital Markets experience
3+ years of experience in the FX Ops management
BA in either finance or accounting
Advanced degree (e.g., MBA, CFA, MA etc.)
Derivative Operations experience a plus
Understanding of Dodd Frank, it’s effect on the industry, and the implications operationally

It-ops Manager Resume Examples & Samples

Responsible for the day-to-day operation and management of VMware’s private IT cloud infrastructure, including vSphere, Linux, Windows and reporting tools
Provide 24x7 management oversight for assigned infrastructure Services such as Active Directory, DNS, DHCP, IPAM, RSA and PXE services
Hire, train and schedule staff required for efficient cloud services operations
Ensure adherence to IT architectural standards and the IT governance model for change and release management
Ensure procedural and audit compliance with Sarbanes-Oxley for areas of responsibility
Work closely with business and global IT resources to support all cross-functional project initiatives
Work closely with R&D to implement “VMware on VMware” initiatives
Ensure SLAs are met
6 years of relevant industry experience, with at least 3 years in progressively responsible managerial positions
Familiar with ITIL process and ServiceNow/Remedy ticket management systems
Proven ability to comfortably interact with senior level personnel, including supporting the preparation of and participating in executive briefings
Proven ability to build relationships with key stakeholders
Ability to work independently and manage multiple task assignments
Ability to define scope, develop work plans and successfully deliver to those plans

Printing Services Senior Ops Manager, VP Resume Examples & Samples

Provide excellent customer service in a fast-paced, multi-shift production environment
Oversee all print functions, as well as the supervision of 1-10employees, ensuring smooth running of daily operations spread between 2 shifts
Understand group initiatives and goals. Develop department initiatives to improve operational and financial efficiencies
Excellent written and verbal skills to communicate with clients, management and staff and external region contacts or management
Ability to multi-task under deadline pressures
Delivery on all necessary local management information and reports to Director
Provide strong control and governance
Prepare and conducts performance reviews
Responsible for the production of time-sensitive and confidential material, with a focus on high-quality output
Provide suggestion to enhance production of document
Complete related administrative duties for jobs tracking and billing
Liaison with external vendors and contacts for equipment/service procurement and enhancement
Proactively promote and market our services to other Citi divisions
Understand group initiatives and goals locally, regionally & globally, plan ahead and execute operations accordingly in meeting those goals
Depending on the center or region size 5 – 15 year’s management experience in a production, service-oriented environment
Strong knowledge in MS Office, Adobe Reader and Writer, Business Objects or other Management reporting tools
Experience managing regional equipment and services RFP
Must be technically savvy and pro-active in manner, possess excellent customer service and problem-solving skills
Experience managing multi-shift, multi-location operation
Experience interacting with internal clients at all levels
Experience managing managers / workflow coordinators, workflow specialists and their performance
Must have excellent communications skills, conversational English required
Strong PC knowledge, use of MS Office applications (Excel, Word, Power Point), Adobe Reader and Writer
Able to multi-task and work under heavy pressure
Experience in contract negotiation and closing

Senior Service Ops Manager Resume Examples & Samples

Team Management, supervision and mentoring
Hands on technical support and troubleshooting
Live site incident response in a 24x7x365 shift model with on-call coverage as needed
Rapid triage and service restoration during critical incidents
Service stability, performance, and health monitoring and reporting
Daily reporting on operational metrics and scorecard
Daily transition of operations workload between global teams
Collaboration with service engineering and product teams on defining and implementing improvements to service monitoring and reporting, resulting in enhanced reliability and capability to identify issues before service disruption
Documentation of known issues and troubleshooting guides, resulting in reduced problem identification and service restoration time
Use your expertise, experience and maturity to influence service excellence on the team
Mentor more junior team members to help them grow and develop
Identify opportunities for operational improvements and drive tactical and strategic initiatives
3 to 5 years leading or managing a team of full time employees
5+ years’ service operations experience in a 24x7x365 enterprise environment
Solid understanding of networking fundamentals, infrastructure services, Active Directory, DNS, and cloud concepts
Strong knowledge and demonstrated technical proficiency in Windows Server, web services, SQL Server
Familiarity with Dynamics CRM would be a distinct advantage
Demonstrated leadership skills and collaboration
MCSE / MCTS - Microsoft Dynamics
Applied knowledge/certification in ITIL/MOF
Demonstrated experience in PowerShell scripting

Ad Ops Manager Resume Examples & Samples

Minimum 3+ years experience in an Ad Operations or related role
Expert technical knowledge covering all aspects of ad operations, campaign management and related technologies
Firm grasp of both first- and third-party ad-serving systems, troubleshooting techniques, inventory management, discrepancy resolution, and so on
Experience working with and troubleshooting advanced rich media, including video, native and mobile-specific formats
Expert level of proficiency with Excel
Mobile ad ops experience
Experience gained within a rapidly growing start-up environment
Publisher-side ad-server experience, ideally DFP
Experience managing a high performing ad operations team
Familiarity with programmatic advertising platforms and technologies

Ad Ops Manager Resume Examples & Samples

DCM experience
DCM Certified
IAB Ad Ops Certified
Experience with Prisma or similar buy system
AdWords campaign management
Programmatic campaign management
Coding experience

Datacenter Ops Manager Resume Examples & Samples

Understanding the key requirements of HCI and coming with a scalable HW BOM by deep analysis and research
Working with cross functional team to get the certification in place for VMware products
Budgeting and procuring Servers, switches and surrounding gears for R&D lab
Working with central TechOps /Lab Team to develop network designs and responsible for overall deployment end to end
Work with Partner to develop solutions and incorporate such solution in the R&D and partner labs
Work closely with Development, QE, TME and PM and partner strategist and provide day to day support for R&D labs
Hand on technical and team management

Ad Ops Manager Resume Examples & Samples

Serve as the point of contact for production issues related to advertising systems on Watchable properties
Create and distribute a daily dashboard detailing the status of Watchable's advertising ecosystem
Monitor and troubleshoot active advertising campaigns, perform regular analysis of ad placements, and provide input into the development of automated monitoring systems
Monitor and troubleshoot discrepancies between disparate reporting systems
Conduct a monthly reconciliation of partner payments
Lead weekly calls with each partners who are selling into Watchable's inventory to review status, reports, and open issues related their integration
Assist in prioritizing and tracking advertising related tasks internally and by 3rd party vendors
Validate new ad products through thorough testing and analysis
Stay up to date on emerging advertising technologies and initiatives through research and participation in industry groups
Builds an environment of highly motivated employees in order to exceed established ad insertion performance run rates
Manages the team in successful planning, design, and integration of ad insertion and VOD platform technologies with cable system delivery network, including new devices and software related to the delivery of new advertising sales products and services
Develops procedures and processes to support as well as educate/train Engineering support personnel. Provides direction to Engineering assisting with maintenance and repairs
Participates in managing budgeted resources and assets
Maintains open communication channels with cross-functional teams, on the system side as well as Spotlight, focusing on quick resolution of technical issues
Develops technical solutions for digital and analog insertion equipment failures; reports performance, maintaining technical records of solutions to maintenance issues
Installs and configures enterprise LANs, WANs, Routers, Switches, CSU/DSU and networking hardware as it relates to ad insertion equipment communication. Implements internetworking Ethernets, VLAN's, and layer three switching that are using routed and un-routed protocols (TCP/IP, IPX, NETBIOS, Multicast and Unicast traffic.)
Manages the technical team in planning for major project installations
Manages a team of technicians that can diagnose problems using audio and video testing/measurement equipment and can complete tasks independently
5+ years experience working with web based systems. Preference given to those with experience in the ad operations field
Experience with video ad serving platforms and familiarity with industry standards in the online video space including VAST and VPAID
Expert knowledge of MS Excel
Working knowledge of HTML, JavaScript, CSS, and XML
Experience working with large, complex data sets, manipulations, analysis and reporting
Understanding of analytical methodologies for evaluating performance data
Ability to work on multiple major projects simultaneously
Work easily across departments that are not geographically centralized

OPS Manager Resume Examples & Samples

Management of the processing and support of portfolio consumer loans originated throughout Great Western Bank
Communicate and develop relationships on a daily basis with internal partners such as retail sales, centralized processing, credit, compliance and senior management. Communicate clear and effectively to all staff members of the department
Effectively manage change within the department so all regulations are followed, changes within company credit or compliance is communicated and followed, as well as any other changes are communicated within the department
Manage risk on a daily basis. This includes validating all regulations are followed and all standard operating procedures are updated so all employees have up to date procedures, and controls are in place to reduce potential loses
Drive to increase team member engagement within the department. This includes discussing yearly survey results, developing action plans within span of control, recognizing team members, and creating a high performing environment
Strive to increase production on a monthly basis, this includes setting goals and making sure service level agreements are met on a daily basis for the entire department. Partnering with sales and processing will be critical in sustained success
Manage financial budget for retail underwriting team. This includes monitoring staffing levels, managing overtime throughout the year, and managing all other expenses within the department
Extensive knowledge of the retail consumer lending industry as well as all recent regulation changes dealing with the consumer lending industry
Manage all reporting throughout the month-This includes production reports, team member scorecard reports, Service Level Agreement reports and general credit quality. Must be able to analyze data and results to determine what areas need to improve as well as determine scorecard metrics for the front line staff
Participate in internal and external audits relating to consumer lending
Proven experience in managing operations functions and processes, experience must include consumer retail credit underwriting experience
Comprehensive understanding of consumer credit risk assessment and associated regulatory requirements, especially as it relates to Fair Lending and UDAAP
Ability to leading a team in both daily duties and project level functions
In-depth understand of managing a consumer portfolio
MBA or an equivalent combination of education and/or experience in consumer lending
Proficiency in Microsoft Office applications with an emphasis in Excel

Senior Channel Returns Ops Manager Resume Examples & Samples

10+ years in After Sales Support, After Market Services, Reverse logistics management experience at a national level or regional level with a large scale product organization
Proven track record in ensuring best in class After Sales, Returns management capabilities
3+ years proven track record in ensuring optimal cost performance for returns management
3+ years strong understanding of an end to end reverse Supply Chain and the value / cost drivers
Strong communication skills, both written and verbal
Effective cross-functional collaboration and ability to effectively lead a large team through a complex business issue
Data-oriented, analytical and detail oriented, yet balanced with an ability to be able to step back from the data to draw out the right business conclusions

General Ops Manager Resume Examples & Samples

Experience in a fast paced, dynamic distribution environment is required
A people centered focus in all decisions and actions
Ability to stay ahead of a 20% year over year growth rate
Superior communication and interpersonal skills; ability to build relationships at multiple levels in order to work cross organizationally toward solutions and excellent leadership and consensus building skills
Ability to drive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping and safety
Responsible for achieving efficiency and production objectives consistent with quality requirements
Ability to motivate a team to work together in the most efficient manner
Ability to develop, monitor and achieve financial plans and budgets
Manage projects under aggressive time and dollar constraints
Bachelors degree in Business, Logistics, Engineering or related area
Minimum of 6 years management experience (minimum of 10 years management experience in lieu of degree) with a progressive track record of increasing responsibility in distribution, logistics or manufacturing environment
Proven proficient knowledge of Microsoft Office applications (Excel, Access, PowerPoint, Microsoft Projects, etc.)
Exceptional ability to deliver engaging, informative, well-organized presentations to all levels
MBA preferred. Key Attributes
Coaching skills/developmental planning skills
Detailed knowledge of distribution operations
Comprehensive knowledge of distribution principles, practices, and methods
Budgeting and financial knowledge and skills
Disciplined leadership style and approach
Analytical problem solver
Strong communication and facilitation skills
Demonstrate influential leadership skills

Digital Ad Ops Manager Resume Examples & Samples

Maximize digital profitability through monitoring and managing audience extension and digital operational costs
Develop and plan strategy to maximize ROI with audience extension digital campaigns across multiple properties to increase client retention and maintain these high retention standards
Make personnel decisions regarding hiring, compensation, promotion, discipline and termination of digital operational support staff in accordance with company policies
Work with Digital Sales Manager in developing digital solutions, positioning them to clients, and establishing plans and processes to fulfill across multiple markets before the sales team goes to market
Report on performance of digital marketing activities, identify and implement improvements
Work with Sales Managers and Account Managers to develop and execute growth strategies of our key accounts
Explore, identify and establish workflow platforms and processes which can be universally applied across multiple markets
Manage the day to day digital operations across both properties
Serve as main regional liaison to digital vendors, managing these partnerships and aligning vendors with each local properties needs to maximize these relationships

Senior Service Ops Manager Resume Examples & Samples

Work is complex or specialized in nature
Work is performed under general direction and assigned in terms of specific objectives to be achieved
Work often requires the ability to handle more than one assignment at a time
Resolves problems requiring judgment to select a solution from a number of alternatives
Outcomes are reviewed in terms of adherence to general policies, accuracy of methods, and general efficiency

Client Experience OPS Manager Resume Examples & Samples

Bachelor’s degree or equivalent professional experience
Minimum of three years retail branch operations experience as a Teller/Branch Associate (BA) or Lead Teller/Associate Manager/Lead Branch Associate (LBA) or other branch operational experience (Minimum of two years for Grade level 10)
2 years previous supervisory and/or lobby management experience (1 year for Grade Level 10)
Focus on problem resolution
Display a friendly and helpful teammates

Client Experience OPS Manager Resume Examples & Samples

Minimum of three year retail branch operations experience as a Teller/Branch Associate (BA) or Lead Teller/Associate Manager/Lead Branch Associate (LBA) or other branch operational experience
2 years previous supervisory and/or lobby management experience
Display a friendly and helpful attitude and have the ability to positively interact with clients and teammates

GL Ops Manager Resume Examples & Samples

65% Oversee the timely preparation of GAAP compliant financial statements for all North America entities. This includes assisting in the management of the month-end close process including preparation of analysis and review of transactions. This role will be hands on at times and preparing and calculating certain accruals and analysis as needed. This role will also manage the account reconciliation process including review and approval of reconciliations prepared by Finance Operations team members
10% Ensure Sarbanes-Oxley compliance by managing processes and ensuring that all documented controls are observed per our process flows. Maintaining proper segregation of duties within the general accounting function to ensure an effective system of internal control
15% Drive an agenda of continuous improvement throughout all areas or responsibility to ensure “best in class” performance. Develop policies and procedures that support Shire’s business objectives to ensure maximum accuracy and efficiency from our human and technical resources
10% Ensure compliance with all Federal, State and Local reporting requirements that are handled within North American Finance Operations, Assist in the management of all internal and external financial and operational audits, researching authoritative literature for proper accounting treatment of accounting topics and special projects
BS Degree in Accounting required
CPA is required. Background in public accounting is preferred, Big 4 is a plus
Prior experience as part of an accounting team within a global company is preferred
8+ years of related experience is required, including 3+ years of managerial experience
Experience in service-oriented or shared services finance organization is preferred

OPS Manager Resume Examples & Samples

Manage the daily operations of the Retail Operations and Processing
Provide operational solutions to business challenges and serve as operational subject matter expert
Accomplish results by communicating expectations; planning, monitoring and appraising results, initiating, coordinating and enforcing systems, policies and procedures
Maintains operating efficiency by recommending, developing, implementing and maintaining new and existing operational infrastructures with the assistance of managers and support groups
Maintains quality by analyzing, designing, enforcing administrative policies and procedures, and by establishing and enforcing Guaranteed Rate’s operational standards
Maintains quality within the department by following operational policies and procedures, reporting needed changes, and compliance with Federal regulations
Maintains effective communication with business partners
Performs all required HR evaluations and required documentation for direct reports
Applies principals of continuous process improvements and workflows
Provide leadership direction for the development to high performing individuals and teams
Promotes the client experience
Bachelor's Degree in a finance related major or related work experience
Five+ years of experience in mortgage operations fulfillment with a proven track record in leadership, mentoring and management
Credit experience is preferred
Knowledge of Fulfillment operations on a national scale with experience supporting multiple customers
Knowledge of all legal and regulatory aspects for mortgage operations

Ad Ops Manager Resume Examples & Samples

Provide world class campaign tracking methodologies, solutions and tools to the marketers to ensure smooth campaign scaling
Work with a cross-functional team of analysts, marketers, engineers, and product managers to deliver against the organization's KPIs
Lead and serve marketers with best in class DMP tools, affiliate management tools, search marketing tools and many others
Lead and Help Instrument complex tracking technologies for improved attribution of marketing ROI at the granular level
Lead implementation projects with dynamic local teams across the globe
Influence marketing and analytics stakeholders to operate with organized process and structure to ensure smooth scaling and day-to-day execution
Select, implement and own the leading advertising tools, technologies and products
Help marketing managers and analysts solve difficult problems related to global ad serving, tracking, analytics, and attribution to ensure efficient marketing at scale
Guide the marketing technology strategy at one of the fastest growing startups in the world
Lead and serve the marketing organization in specialized areas like fraud and remarketing

MB Cap Markets Ops Manager Resume Examples & Samples

3+ years Mortgage Banking experience required
Capital Markets experience with knowledge of all Mortgage loan sale types. Agency, MBS, Whole Loan and CRA
In-depth knowledge all Microsoft Office tools
Broad knowledge of data extracts for internal and external clients
Strong data analysis, SQL query writing, TOAD, SAS, and GUI programing a plus
Ability to retrieve data within multiple databases for Senior Management Reporting
Experience working with developers, project and release managers
Excellent organizational, project management, problem solving and decision making skills
Strong verbal and written communication skills – strong writing skills to clearly document within Business or Technology

OPS Manager Resume Examples & Samples

Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
Six (6) months package handler, FedEx Ground field or related experience required; Bachelor’s degree in Business, Logistics or a related area is accepted in lieu of required experience
Proven ability to apply sound business judgment to establish and accomplish goals
Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications % of Travel for the Position: 0

Fulfillment Center Ops Manager Resume Examples & Samples

Develop and achieve the performance goals and objectives by department
Assist in the development of productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met
Work to improve accuracy and customer service and quality levels in each department
Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment
Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels
Assist the FC Manager in the monitoring of in-stock position
Help develop and maintain inventory/security controls to prevent shrinkage and shortages
Representation of the FC/Staples in a positive and professional manner

Client Experience OPS Manager Resume Examples & Samples

One year of previous Branch Associate/Teller experience required. (AM II requires two years of previous Branch Associate/Teller experience or displays a high level of skill meeting the needs of customers and solving customer problems)
One year experience working in a team environment for AM II required
Have a focus for sales (AM II level requires 6 months + excelling in sales or referrals)
Must display a friendly and helpful attitude and have the ability to positively interact with customers and co-workers
Exhibits attention to detail
Performs with a high level of accuracy
Demonstrate the ability to learn and apply procedures
Computer, keyboarding, and 10-key skills
Able to lift up to 50 pounds throughout the day

Acctg Ops Manager Resume Examples & Samples

Ensure all costs in the NIS inventory system are accurate for valuation and related reporting requirements
Work for costing accuracy to minimize impact on period close results and avoid risk/opportunity on the balance sheet
Manage annual AOP costing process with PBC HQ, Operations and Regions including input of national raw material costs and manufacturing overheads
Manage the team's daily/weekly activities and close related processes including ensuring all PBC and PNB plants/warehouses are closed on time during period close and accelerated close deadlines are met
Work with field locations to ensure established deadlines are met during period close
Manage ongoing maintenance of NIS - National raw material and overhead costs/Account Mapping/New Locations
Create new innovation standards as required to avoid risk to intended launch dates
Manage all required system testing
Communicate all risk/opportunity identified to senior management
Build strong relationships with related partners (i.e., Planning, Field, Operations, IT, Global Procurement) and act as a key liaison between groups
Act as the department lead in orchestrating SOX testing and related reporting to senior management
Create or strengthen department policies and procedures
Participation in department systems upgrade project as needed
Manage and coach a team on a daily basis
Bachelors in Accounting
At least 8 - 10 years of prior experience
Very strong cost accounting background is a key element of basic qualification
Prior NIS inventory system experience a plus
Prior experience managing personnel
Strong user skills in Excel is a must for a person in this position
Proficient in Word, PowerPoint, SAP and Business Objects
Ability to solve complex problems, manage projects and prioritize workload
Beverage industry or supply chain experience

HM Ops Manager Resume Examples & Samples

5-10 years of mortgage experience
2+ years prior management experience
Complete knowledge of commonly used concepts, practices and procedures within the mortgage industry
Proficient in analyzing and understanding the regulatory requirements and proven ability to remain current with industry changes and modifications
Time management and ability to meet deadlines is critical to this position
Requires work in a fast pace environment with the ability to multitask
Dependable and willing to be flexible with work schedule, including working overtime when needed
Excellent organizational skills and attention to detail
Demonstrated strong organizational, team building and interpersonal skills; ability to motivate others
Strong data entry skills; ability to handle multiple tasks
Excellent written/oral communications and interpersonal skills

FSP & M Practice Ops Manager Resume Examples & Samples

Experience in fast paced environment
Knowledge and experience working in the financial services industry is desirable with broad understanding of the industry and business issues
Ability to manage priorities and conflict issues in a professional manner
Ability to build strong, open and collaborative working relationships
Ability to use initiative. Be proactive by taking action and being persistent in addressing issues

Service Ops Manager Resume Examples & Samples

Technical Core accountabilities (50%) -
Service Operations of a major component of operating platform and database infrastructure services. In this case the global Oracle estate and global Data Warehouse estate
Coordinates the stability of a large, complex, production database environment
Delivery of database services to agreed levels, quality and cost through the matrix management of a team of 70+ FTE
Deliver an acceptable risk and compliance profile
Responsible to ensure all change, incidents, problems are tracked and resolved as per process
Demand and supply planning to ensure resources available in appropriate locations
Ensuring contracts are in place with external suppliers to ensure continuity of service operations support
Ensuring appropriate key measures and performance indicators are in place to enable progress to be exhibited against performance targets
Matrix manage 70+ database administrators to deliver the service
Assists with recruitment of resources required to meet future demands for delivering against planned goals and objectives of Service Delivery
Manage external providers such as Oracle to ensure their participation in Service Delivery. Track and report their service management performance
Establishing and agreeing the requirements for resource to ensure skills are available to meet current and future work demands on the function Support processes (currently aligned to ITIL best practice)
Undertake work outside of direct responsibility when required on behalf of the Platforms, Distributed Technologies leadership team
Manage the key stakeholders, suppliers & outsourced operations
Represent the Database Service to teams including Engineering, Architecture, Risk, Security, BCM
Manage internal stakeholders including Sourcing, Internal Audit, Group Risk and Group Security
Manage key suppliers including Oracle, Red Hat, EMC, HP and Cisco. Negotiate with external suppliers around service SLAs, contract pricing, terms and conditions
Create and present business cases to senior management
Sound Knowledge on Oracle Database Architecture
Unix (primarily AIX, Linux) & Windows
Experience in Oracle Dataguard, RMAN, RAC Oracle patching & Upgrades
Solid knowledge of all the major components in a vendor's solution – specifically Oracle
Knowledge of the ITIL framework, vocabulary and best practices
Competent in discussing the technology with vendor escalation support team
Expertise in multiple documentation tools, techniques and delivery mechanisms
High level of organisational awareness and understanding of how operational stability can be maximised through leveraging technology
Analysis of complex technical problems across a large, multi-tiered estate, often under time pressure
Can describe existing technology infrastructure across all major functions/departments and has a comprehensive grasp of emerging technologies
Manages demanding clients and high profile systems
Can discuss key benefits and drawbacks of existing IT organizational structure and relationships
Proven knowledge of all audit and control tools, techniques and practices. Consults to others on the use and benefits of various security products, tools and facilities
Presentation of complex subjects and business cases to senior management

Special Assignment Ops Manager Resume Examples & Samples

Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub
Responsible for assigning and managing employees to ensure the efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
Ability to inspire a shared vision and empower and motivate a team
Ability to read, interpret and draw conclusions from numerical data and written information

RPC FX, Derivatives, MM & Loans Ops Manager Resume Examples & Samples

Supervise the team that will process FX, Derivatives, MM&FI, Loans and MIFT operational activities in Latam RPC
Monitoring transactions processing end to end and resolve immediately any problem or country escalation. Supporting Investigation, documentation and corrective action implementation of any topic that could need this interaction
Maintaining proactive communication with Senior Management including periodic updates on engagement progress and identified or potential issues
Implement procedures and controls of the Regional Processing Center based on compliance standards
Assist in the management of all activities related to external/internal audits and reviews affecting FX, Derivatives, MM&FI and Loans processes
Execute strategy defined by Markets LATAM Operations Management in any need presented related to Control, Risk, BAU, Projects & Initiatives, follow up and implementation
Design and verify periodically the quality and service indicators
Lead or support with regional and Global projects and develop or assist with special reports or requirements defined by management
Manage the BAU, staff development and the interaction with the Main Ops key players in countries and in Regional teams, such us: Technology to ensure a quality product is delivered to external and internal customers
Day-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination and execution of plan within required timescales and to stakeholder quality expectations
Handle risk escalations from junior staff and provide guidance and support
Identify and implement process improvements, service enhancements, or technology enhancements
Guarantee the effective migration of new products and operations of the RPC Markets from/to Latam countries
5+ year experience in Markets (FX, Derivatives, MM&FI and Loans) products
3+ year experience in supervision roles in Operations
7+ year experience in Banking
Global, Regional or multi-country experience (preferred)
Bilingual in Spanish/English/Portuguese. (English and Portuguese above 70%)
Education: Bachelor’s degree or equivalent experience (Administration, Finance, Accounting or related

Fulfillment Center Asst Ops Manager Resume Examples & Samples

Develop, implement, monitor and adjust operational plans to ensure daily, weekly, and monthly production requirements are met including batch completion times, batch turn times and the timely receipt and dispatch of product for all areas of responsibility. This includes ensuring interdepartmental balance of staffing coverage is maximized in achieving productivity based upon product flow and product mix
Direct, coach and delegate to operational supervisors (level 33 and 34) as appropriate. Develop supervisors and associates to achieve the department’s performance goals and objectives. This includes on-the-job training, coaching and giving feedback on performance, and timely writing and delivering of performance appraisals
Manage the departmental budgets and expenses within established guidelines to include proper labor planning and resource requirements in order to meet service level requirements, accuracy and quality goals, and controlling shrink
Create a safe work environment for associates. This includes ensuring the associates have the proper equipment to do their job, clean work area, and educating associates on safe ergonomic work habits
Train, develop and promote staff to create a pro-active, fair and consistent environment for all associates
Effectively lead change to ensure distribution center support for company and distribution objectives

Instock & OPs Manager Resume Examples & Samples

Manage inventory, inventory health, item-level forecasting, new launch ramp plans, and automated import purchasing
Optimize global supply chain, reducing costs, improving flow and network placement
3+ years supply chain, inventory management, finance and/or project management experience
Data driven problem solving, strong analytics and the ability to act on performance metrics
Ability to work independently, strong attention to detail and a passion for driving process improvement
Experience working with complex data sets
A proven team leader and role model
Competence with SQL (basic queries)

Senior Instock & Ops Manager Resume Examples & Samples

Help define and later execute upon the operational business requirements to launch a new category
Evaluate, recommend and lead execution of the operations of a different business models geared towards launching products faster
Interact with global operations teams and drive efficiencies through team collaboration. Solution focused with emphasis on Thinking outside the box
Lead global planning initiatives and drive process to centralize world-wide instock and operations functions
Manage inbound shipments: production timelines, vendor lead times, fill rates and ship window compliance with goals to drive full system automation
Achieve and maintain high instock rates on replenishment programs. Drive solutions for automation and global ordering
Manage New Product Launch forecasts, initial ramp plans and optimal import receipt flow
Flexible, possess strong written and oral communication skills, is team focused, and able to effectively manage multiple projects with a high degree of accuracy and within established timelines
Experience working with computer databases and tools and process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Knowledge of manufacturing, global supply chain including import/export, and regulatory requirements

Um-senior Ad Ops Manager Resume Examples & Samples

Manage all trafficking request priorities for the department
Train and continue to educate all digital traffickers in ad serving technology
Provide periodic support for Media Planners and Analytics to ensure internal ad operations processes are adhered to
Standardize and document internal processes and training documentation
Troubleshoot any ad creative issues that affect tracking, implementation, or reporting
Be a primary point of contact for internal departments and appropriate external vendors/hosting sites for all online advertising technical issues and questions
Produce tracking assets and ad tags requested from internal departments and 3rd party vendors and deliver to publisher sites
Help media teams with creative spec requirements and delivery of digital creative
2-5 years experience working in a trafficking role
Working knowledge of DoubleClick Campaign Manager, Sizmek, and/or Facebook’s Atlas
Experience working with DSPs or site side 3rd party ad servers a plus
Experience working with rich-media advertising 3rd party technologies (Flashtalking, Spongecell, and DoubleClick Rich Media etc..)
Basic knowledge of HTML coding
Preferred experience with JavaScript, CSS, and HTML5
Knowledge of general web development principles
Working knowledge of Tag Management Systems
Strong knowledge of the digital advertising ecosystem
Ability to think critically in troubleshooting scenarios
Excellent interpersonal, communication, and customer service skills
Must be well-organized, detail-oriented, and possess excellent follow-through skills
Must possess high degree of initiative and productivity
Ability to handle multiple projects under aggressive timelines
Ability to collaborate well with teams, proactively manage multiple tasks, and prioritize responsibilities given specific deadlines
BA/BS in a technical discipline or equivalent experience required
Demonstrated efficiency using Excel, Outlook, Internet Explorer, etc

Ops Manager Hauling Resume Examples & Samples

Provide leadership for the collections operations of a business unit by providing management oversight to operations supervisors, route supervisors, dispatchers, operations clerks, drivers and helpers, who are responsible for the route system for commercial, roll-off and residential customers, including prompt and courteous waste removal service and customer service
Drive functional plans within the operations group to execute against the business plan to achieve or exceed the Business Unit’s budget and strategic plan to grow the business, achieve customer experience goals, and meet or exceed service business objectives
Lead all matters related to collections operations to ensure overall operations meet safety, compliance and P & L objectives
Interact with customers and local, state and federal government employees to resolve customer service concerns; ensure regulatory compliance standards are met
Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program
Develop a best-in-class team and workplace culture and effectively manage performance and talent development; drive best-practice sharing
Build and maintain strong and effective relations with relevant government, community and environmental groups
Demonstrated ability to manage multiple sites
Demonstrated ability to lead change initiatives
Demonstrated ability to optimize near-term results that contribute to long-term sustainable success

Ops Manager Landfill Resume Examples & Samples

In conjunction with the General Manager, evaluate the site and service requirements of the landfill to develop an effective and efficient operational plan
Drive functional plans within the operations group to execute against the business plan to achieve or exceed the Business Unit’s budget and strategic plan to grow the business, and meet or exceed service objectives
Monitor and control all liquid and/or gas extraction systems on or around the landfill site
Coordinate with Maintenance Department to ensure all equipment remains in working order and in compliance with safety standards. Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program
Bachelor’s Degree in Environmental Sciences, Engineering or Business
Previous experience working at a site regulated by OSHA
Minimum of 2 years of supervisory or management experience or participation in Republic Services’ management trainee program

Global Ops Manager Resume Examples & Samples

Act as day-to-day escalation point for all supported business units
Manage operational performance / objectives focused on Accounts Receivable Operations with potential expansion to other areas such as O2C (Order to Cash) and Sales/Marketing
Own and ensure execution of SLAs, customer satisfaction and metrics for global AR Operations shared services processes
Help prepare operational/executive weekly/monthly/ad-hoc reports for all AR Operations shared services functions
Identify and prioritize continuous improvement and "innovations" suggestions brought forward
Coordinate and communicate day-to-day Service delivery issues
Manage capacity, utilization, financial forecast and actuals for AR Operations functions including Collections, Customer Service and Un-Applied Cash
Participate in QBRs , weekly and monthly operation review to discuss functional health on a continuous basis
Work in partnership with Outsourced Provider(s) to maintain library of policy and process documents
Managed a team of global outsourced employees across AR Operations functions
Document, train and initiate changes to existing processes
Audit processes and reporting provided by the outsource provider to ensure compliance, and identify process and performance defects
Advise the business on best practices and available tools to manage business processes and other strategic initiatives
7+ years of professional Global Operations experience with focus on AR processes
Understanding of AR Operations including Collections, Customer Service and Un-Applied Cash
Good knowledge of SAAS sales and revenue model
Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies
Able to think independently and consider cross-functional and downstream impacts
Ability to travel internationally 25-40%
Flexible working schedule with late night/early morning support hours if needed
Prior experience working for major outsourced providers or management consulting firms is preferred
Prior experience managing outsourced relationship
O2C (Order to Cash), Sales Operations, Marketing Operations or P2P (Procure to Pay), experience is a plus
Advanced Knowledge of Business Systems - Salesforce.com (certification a plus), Oracle R12, Eloqua, supplier relationship management (SRM), etc. a huge plus

Catalog Quality Ops Manager Resume Examples & Samples

Be a leader of leaders in the CQ Ops space. Manage a team of CQ specialists and leaders in the organization
Work with key internal stake holders to Improve flow
Stakeholders Management across Amazon for respective Catalog Quality Management task
Identify, scope, deploy process improvement project across Catalog Quality
Create/ Manage KPI's and deliver
Identify additional areas of opportunity for Catalog Quality
Workflow Management - Daily work load /Execution plan
Participate in recruiting efforts. Continually raises the bar
Be active in the training and/or development of others
Execute vision and goals for the team or department
Ability to formulate, Implement, Track career path ' Individual Development Plans of each member in the team
Ability to dive deep, understand of Root Cause of the problem and take right decisions most of the time
Capability to deal with ambiguous situations, understand the relevant and irrelevant data points with respect to problem
Logical thinking, Ability to plan in sequences of logical steps
High level of ownership, ability to understand organization wide impact of decisions/initiatives taken
Admits and takes ownership for mistakes
Knows when to ask for help
Keeps others informed of information that contributes to the performance of the team, department or company
Strong influencing skills and negotiation skills
Min 8 years of relevant work experience
People Management (leadership role, team management, floor control and retention)
Prior experience in use of data analysis tools like MS Excel, MA Access, Minitab, SAS
Prior experience in design and execution of analytical projects

Ops Manager MRF Resume Examples & Samples

Provide leadership for the recycling and other post-collections operations of a Materials Recycling Facility by providing management oversight to all operations staff
Coordinate the production of commodities with inbound volume and material type; adjust resources to market and seasonal conditions
Work with the General Manager to develop sales strategies to market commodities locally or nationally; monitor local regulations and market conditions to develop new recycling opportunities
Approve expenses and manage budget for the operations department including approval of purchase orders and vendor pricing
Previous experience in understanding and management of P&L line items
Creative thinker who challenges conventional solutions
Demonstrates and promotes ethical behavior

Senior Ops Manager Resume Examples & Samples

The role holder is principally responsible for building and maintaining customer service relationships and driving strategy across their operational units. They will be responsible for a number of operational teams which may be headed by Service Operations and/or Service Operations Solutions managers – these teams will process and/or progress Customer Orders and/or process and progress Customer Faults, handle customer enquiries and complaints and/or ensure revenue collection. This will typically be across a wide range of products or services or for a business-customer base where overall individual contract levels are high. Products or services are more likely to be in their infancy and/or have high technical knowledge and appreciation and/or have non standard processes
To manage high-level Service Delivery and Reporting across a number of operational teams, as well as to build and enhance a mutually beneficial relationship
May manage outsourced or total customer solutions on behalf of the customer
To be responsible for resource planning and capability matching across their teams
To demonstrate a high level of BT products, processes according to their customer base
May be involved in information providing at a local level with trade unions
Strong level of knowledge of all products appropriate to the customer base and understanding their application to the customer and the impact of problem on their business
High level of coaching and people management skills
High level of understanding of each clients business imperatives

OPS Manager Resume Examples & Samples

Manage all PHMSA, PSM, and regulatory requirements, and be prepared to assist during any inspections or audits for the area of responsibility
Monitor and implement company procedures, standards, and best practices
Responsible for safety program, environmental compliance, governmental compliance, employee training and development, facility security, technical support and personnel functions within the assigned geographical area
Ensure that all requirements on the Operator Qualification (OQ) Program and PSM Program are met for both contract and company employees
Provide leadership and technical guidance to compressor and pipeline personnel, and oversee the planning and direction of activities at multiple locations within the area
Create, manage, plan and forecast the Capital and O&M Budgets for the area of responsibility
Participate in the development of O&M procedures, site specific procedures, project scopes and work plans
Identify, report, and correct safety and environmental concerns
Responsible for overseeing operation and maintenance of equipment, instrumentation, pumps, vessels, pipelines, compressors, auxiliary equipment, engines, turbines, motors, cooling equipment, valves, seals, and other related equipment
Oversee construction and/or maintenance activities and other functions performed by third parties on company property or in company right-of-way areas in order to protect company interests
Responsible for cash flow management, cost monitoring and control
Manage operations to achieve goals within budgeted funds and available personnel; plan and organize workloads and staff assignments, review progress, direct change in priorities and schedules as needed to assure work is completed in an efficient and timely manner
Assist with AFE project preparation, scheduling, monitoring projects costs, and project completion
Conduct performance evaluations of direct reports
Develop short- and long-range plans, goals and objectives for compressor, plant, and pipeline operations
Provide support to project management and business development, as needed
Organize work for timely completion
Complete all applicable documentation and recordkeeping
Perform all work in compliance with Company standards, procedures, regulatory, and Company tariff requirements
Deal with a wide variety of people with tact, courtesy and professionalism including but not limited to other employees, all levels of management, vendors and customers
Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully
Maintain a regular, dependable attendance, and high level of job performance
Carry a company-provided communication device (cell phone/pager) and respond during working hours, and non-working hours as required (e.g., willing and able to support projects 24 hours per day in case of emergencies)
May be required to work non-traditional hours
Will require some out-of-town nights and weekend travel, as needed
Minimum five (5) years working experience with mechanical, plant, and pipeline systems in the natural gas industry
Employee supervisory and asset management skills
Knowledge and experience in operation of pipeline, measurement, plant and compressor station operations
Knowledge and experience in safe handling practices of flammable gases, liquids, and high and low pressure systems
Good computer skills (knowledge of MS Office, various operating systems, and other company software)
Good math skills (addition, subtraction, multiplication, division, fractions, decimals)
Strong leadership skills and the ability to manage crews at multiple locations and multiple tasks on a daily basis
Solid communication (verbal and written), and interpersonal skills
Demonstrated ability to lead towards operational excellence
Strong customer focus in dealing with engineering, field operations, and other internal and external groups
Ability to effectively organize, plan, prioritize, document, and complete work with a minimum of supervision
Must be comfortable working with remote supervision
Must be able to work with a team, take direction from supervisor(s), prioritize and adhere to established work schedules, focus attention on details, and follow work rules
Ability to perform the required and expected duties with little or no direct supervision
Must live within the Roosevelt/Altamont, Utah area to provide reasonable response to callouts and emergency situations
Must be able to perform all essential functions of the job
Associate level or Undergraduate Degree in a technical field, additional technical education/training is a plus
Experience developing and managing expense and capital budgets
Experience specific to supervising crews with pipeline, compressor station, and measurement station responsibilities highly desirable
Knowledge of natural gas engineering and operating procedures is helpful
Experience reading and interpreting blueprints, P&IDs, and other diagrams useful
Knowledge of company policies, procedures and practices, and regulatory and tariff requirements
Knowledge of DOT Part 192 is a plus
This is a manager position. The above statements describe the general nature and level of work being performed

DC Ops Manager Atl-nd Shift Resume Examples & Samples

Assists in the interviewing process and makes recommendations for hire or termination of associates
Works independently without direct management
5+ years of experience performing increasingly diversified duties within a distribution environment
Excellent staff relations and managerial skills
Adaptable and reactive to change
Able to manage multiple projects
Understanding and functional use of Labor Management systems, including but not limited to DWM, SAP, RF systems, etc
Knowledge of business management principles and practices
Good planning and organizational skills

Live-ops Manager Resume Examples & Samples

Create and execute contests, events, and promotion plans to merchandise and drive monthly goals and target metrics for the studio team
Analyze and monitor key metrics and user feedback on a real-time basis to determine user trends and behavior
Incorporate best practices derived from analysis into new and existing game features and communicate key takeaways to management
Coordinate and configure the in-game communication, working with the Marketing & Community teams
Measure the success of product features after release and optimize their performance through split-testing and rapid, data-driven iteration
Suggest and utilitze CMS systems and tools to affect and schedule events

Hazwaste Ops Manager Resume Examples & Samples

Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads
Consult with client and prospective clients to identify, design and implement cost saving opportunities and proposals
Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state & local regulations
Direct supervision of approximately 0 to 5 full-time operations level employees
Experience: 7 years of relevant work experience (in addition to education requirement). Must have previous experience managing waste (hazardous and non-hazardous) in a refinery environment
Supervisory and team building skills
Effective and concise communication
Adept decision making
Strong leadership and relationship building skills
Self-motivated and directed with a keen sense of urgency to deliver results
Customer-focused

Ib Asst Ops Manager Resume Examples & Samples

Assure that the daily distribution activities are performed in a manner that provides the most efficient and economical processing, storing, and shipping of products to customers on a timely and cost effective basis
Assure that available manpower is properly allocated to daily work functions to meet production and schedule requirements making adjustments in resources as necessary
Maintain the dock-to-stock program with prompt and efficient processing of inbound deliveries, reconciling receipts against purchase orders and accurate put-away of inventory
Oversee the application of system directed processes to assure that employees are utilizing specified programs according to defined procedures
Assure the integrity of the physical inventory
Ensure proper training, coaching and feedback to new employees during the introductory period utilizing team members to assist with the training process
Oversee a continuing program of training and cross training of employees, counsel and train employees as necessary to improve work performance, and recommend transfer or dismissal for unqualified or unproductive employees
Assure proper operation of rolling stock and that maintenance programs are maintained
Enforce compliance with all safety rules and regulations and take prompt corrective action concerning any potential safety or health hazards
Maintain neat and orderly work and storage areas to facilitate and expedite the flow of work and permit maximum employee efficiency and morale
Be cognizant of the physical security for product, building, and other property to minimize damage or pilferage
Evaluate job performance in all warehouse areas and make recommendations for opportunities for improvement in productivity and efficiency
Act as a fill-in where employees are missing or additional employees are needed on a temporary basis
Perform other duties and responsibilities or special projects

Client Experience OPS Manager Resume Examples & Samples

Minimum of three years retail branch operations experience as a Branch Associate / Teller / Lead Branch Associate / Associate Manager or other branch operational experience. Minimum of two years for grade level 10
Two years previous supervisory and/or lobby management experience. One year for grade level 10
Display a friendly and helpful attitude and have the ability to positively interact with clients and teammates. ---

OPS Manager Resume Examples & Samples

Identifies and spearheads the implementation of cross-functional strategic initiatives designed to position the organization for growth, greater scalability, and increased efficiency. Champions organizational change efforts, philosophies and initiatives, in partnership with the Sr. Leadership Team. Maintains a flexible leadership response to changing circumstances and ever-evolving customer needs. Serves as a key business partner to stakeholders across the business to identify new opportunities and resolve issues
Effectively and efficiently manages direct report team's priorities, workload, and resources. Provides strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every interaction to drive customer satisfaction and retention
Analyzes KPI data against weekly and monthly trends to identify opportunities for improvement in Customer Care. Maintains and improves care center operations by monitoring performance, identifying opportunities, developing action plans for resolution while driving productivity, quality, and high service standards
Through active engagement in the facility, this individual is visible on the care center floor and approachable to all associates. Ensures the facility provides a welcoming, safe and healthy environment for all associates and key stakeholders. Nurtures a strong culture that embraces inclusion, encourages employee contribution and empowerment, and fosters a commitment to support and motivate one another. Inspires an open, energetic, and fun work environment
Ensures operational compliance in all areas and quickly communicates and actions a plan with all concerned parties with respect to non-compliance issues
Recruits, develops, inspires, and mentors the site’s leadership team so that they are skilled, effective and fully capable of executing the responsibilities and expectations of their positions. Facilitates talent management discussions and succession planning
Fosters various avenues of communication across the site to ensure associates remain informed, connected to the broader strategy and have an outlet for conveying questions and innovative ideas
Leverages superior communication skills and possesses the ability to effectively and dynamically communicate to large audiences
Oversees the operational relationship with Alliance Data's brand partners. Maintains relationships with brand partners and internal partners to facilitate open communication, understand perspectives, and monitor levels of satisfaction. In collaboration with the client partnership teams, interfaces directly with brand partners driving customer experience initiatives and operational strategies
Participates and contributes to the budget process and maintains financial parameters established in the budget. Analyzes business trends and takes necessary actions to ensure operational efficiency and success
Demonstrates the ability to understand systematic tools needed to run and improve the operation
Executes disaster recovery plans in partnership with the Business Continuity team
8+ years leading people in a call center environment required
Leadership in a large call center with multiple direct reports
Leadership experience of 175+ associates; managing 6+ direct reports; manages functional areas & programs
Demonstrated ability to develop and manage relationships at all levels
Excellent interpersonal skills with the ability to build strong, collaborative partnerships
Proven ability to influence change and build consensus cross a large organization
Demonstrated ability to drive excellence in brand partner experience and service within a care center
Operational knowledge and expertise in a call/service center
Established track record of demonstrating organizational agility and managerial courage
Demonstrated ability to attend to the people, not just the work
Ability to prioritize multiple activities and complex projects simultaneously; ability to establish and meet critical deadlines
Superior problem resolution skills and strong analytical skills
Strong communication and people facilitation skills, excellent business writing skills, and a proven track record in meeting/exceeding stated deadlines and milestones
Aptitude for detail and high degree of organization
Proficiency and comfort with driving and maintaining remote reporting relationships
Occasional to moderate travel required
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws
Alliance Data is an Equal Employment Opportunity employer

M&E Ops Manager North India Resume Examples & Samples

Operate agreed processes that deliver consistent high quality maintenance works at optimum cost, provide technical support to local teams, reviewing technical solutions, providing recommendations and ensuring a consistent approach in product base and design standards
Support the development of the maintenance supply chain to enable all aspects of maintenance activity (including PPM, RM, planned CAI, specialist contracts and emergency CAI) and compliance programs to be managed
Ensure that all technical standards and standard components are used in the delivery of maintenance and project works, contribute to the development and implementation of the maintenance strategy
Manage the payment process for all suppliers to ensure that all delivered works are verified and paid for in a timely manner, support the operation of maintenance management systems and processes used by the Maintenance team
Support the development and implementation of the maintenance management contract strategy to mitigate risk
Proven track record in delivering programs to exacting cost, time and quality parameters, leadership skills – specifically when operating as team leader
Management of contracted suppliers, proven application of critical maintenance techniques
Understanding and awareness of program management and minor project delivery, understanding of technical and compliance requirements across geographical area
Detailed and effective knowledge of all Property matters, suitable business/professional related qualification
Chartered member (or leading to) of a relevant professional institution

Special Ops Manager Resume Examples & Samples

Manage critical operations projects in a variety of markets and verticals
Work cross-functionally with product, marketing, compliance and other teams
Partner with GMs to support growth initiatives in their markets
Analyze data, conduct research, and synthesize feedback into operational recommendations for senior leadership
Roll up your sleeves and get stuff done. No one can be counted on to execute faster or better
5+ years in consulting or operations
Experience managing cross-functional projects through to completion - product or project management experience a plus
A track record of execution
Capable of analyzing complex data sets (SQL expertise strongly preferred)
High energy brand evangelist. Everyone who meets you will love Lyft
Comfortable with executive communication -- written and verbal
A love of travel, an ability to work from anywhere, and a seize-the-day attitude

Ops Manager Enviromental Services Resume Examples & Samples

Implementation of core program systems (Cleaning Practices and protocols, auditing tools, competencies, etc.)
Staff schedules and daily work assignments
Special project cleaning schedules as designed and required to properly maintain standards of cleanliness, per local, regulatory and THS standards

Asst Ops Manager Night Resume Examples & Samples

Identify and resolve any safety issues on the floor and notify the appropriate party for resolution if unable to personally resolve
Build a culture of safety in the work environment; complete safety observations
Determine the workload (production volume) for the day sent by Corporate; monitor inventory movements in the facility frequently throughout the day
Evaluate staffing needs to meet daily demand; determine and request voluntary leave from Team Members for the day (if needed)
Interview and assist HR in the hiring of personnel; provide input to temporary employee evaluations
Mentor and monitor Operations Coaches’ performance; ensure Team Members are executing assigned tasks accurately and as scheduled
Set Operations Coaches up for success; achieve or exceed key performance indicators, safety, performance and budget targets
Communicate effectively with Operations Coaches regarding business objectives, safety issues, current issues, upcoming events and demand for the day
Report to upper management and Corporate key performance and financial figures
Identify and assist in implementing process improvements or new processes launched from Corporate (customer focused distribution)
Build relationships with team members
Identify needs for efficient operations, safety issues, and bottlenecks
Conduct physical inspections to locate missing cartons; report
Mentor Operations Coaches for upward promotion; monitor training received by Coaches
Expedite receiving, picking and shipping of priority product (e.g. Special Order Express (S.O.E.) or Special Order Sales (S.O.S.))
Respond to incidents or injuries with first aid (as trained)
Ensure Team Members are cross-trained in multiple positions for rotating into those positions when the need arises; Coordinate Performance Instructor (PI) training engagements
Ensure team members complete on-the-job new hire training and cross-training under the Distribution Readiness training Program and Powered Equipment Policy
Provide for effective and accurate communication of all aspects of operations to all appropriate members of the team
Ensure minimum or zero products are damaged when being handled; Identify processes that are not in tune with best methods
Monitor feedback from stores to identify potential issues that occur with product handling

Managed Services Ops Manager Resume Examples & Samples

Establishes and sets best practice as related to Network Engineering and Operations
Lead a team of Engineers who’s responsibilities are to maintain and operate Access, Edge and Core Networks consistent with Engineering policy, standards and best practice
Lead a team of Engineers who’s responsibilities are to configure, service and support routing and switching equipment necessary for the delivery of Metro Ethernet, Regional Ethernet and Inter-Regional Ethernet services
Lead a team of Engineers who’s responsibilities are to troubleshoot and resolve service level and/or critical and system related issues
Oversee the documentation of projects including scope, costs, schedule, testing and terms of delivery to ensure project is completed with the highest level of quality, on time and within budget
Has ownership of the on-call/standby rotation and is accountable for the response after hours for service restoration, troubleshooting and/or repair of all necessary equipment
Mentor and train Engineering personnel in key elements of networking systems
Ensure testing and validation of all new hardware, software and connections for proper configuration and performance meets Engineering standards and requirements
Manage vendor and border partner relationships in order to maintain a high level of service for Charter Communications
5+ years of network engineering and operations experience required
2+ years of management/ lead/Sr Level experience required
Deploying, operating, trouble resolution and supporting Wi-Fi, Cisco Routers/Switches, DOCSIS, Cable Video Distribution, and Video Transport. Two of the Four areas are required
Experience and knowledge in Multicast, Routing Protocols (EIGRP, BGP, OSPF), Wi-Fi engineering and installation, Video systems using Cisco DCMs
Familiarity with Metro Ethernet Forum standards in support of the above products and technologies
Experienced and knowledgeable in network troubleshooting techniques is required
Working experience with Remedy ticketing system is preferred but not required

RPC FX, Derivatives, MM & Loans Ops Manager Resume Examples & Samples

Candidates will have responsibility in the daily functions performed to ensure the transactions and/or processes are correct and under Compliance of the mandate of the internal policies and controls in place
MS Office ( word, excel, Power Point )
Bilingual (Fluent English / Spanish) or Portuguese
Proficiency in Data Entry (quality / speed)
Knowledge in CITIDOCS/ Cosmos / Bcosmos / Stars preferable
Operations / Operating roles
Client support

Local Digital Ops Manager Resume Examples & Samples

Responsible for working closely with the VP of Digital Sales in all aspects of growing a quickly-moving business, specifically through strategic and operational planning
Maximize digital profitability through monitoring and managing digital operational costs
Develop and plan strategy to maximize ROI with digital campaigns across multiple products to increase client retention and maintain these high retention standards
Make personnel decisions regarding hiring, compensation, promotion, discipline and termination of digital operational support staff in accordance with company policies. Provide leadership to digital ad operations team members
Determine SLAs of products (in accordance with corporate guidelines) and workload of digital specialists to create a baseline for staffing predictions and needs
Work with Sales Managers in developing digital solutions, positioning them to clients, and establishing plans and processes to fulfill in collaboration with our Pulpo Network operations team and 3rd party partners
Work with Sales Managers and Media Consultants to develop and execute growth strategies of our key accounts. Join Sales Calls with key clients
Explore, identify and establish workflow platforms and processes which can be universally applied across multiple markets. Identify gaps in tools, information flow, communication and process and work with IT and other Program Managers for resolution
Manage ad trafficking, ad creation, QA, and reporting. Establish a system for tracking project timelines and completion dates — ensuring all deliverables are on-time, on-budget without sacrificing quality
Lead operational training initiatives on reporting, tracking, optimizing, and maintaining campaigns
Manage the day to day digital operations
Oversee ad ops escalations, resolving escalations regionally when possible, and managing escalations in partnership with corporate and/ vendors when necessary
Serve as main liaison to digital vendors
Bachelor’s Degree or Higher is preferred
5+ years of digital marketing and project management experience
Demonstrated record of success working with and leading teams
Strong understanding of executing search marketing (SEO/SEM), targeted display/ video, retargeting, and mobile marketing advertising campaigns. Working knowledge of DFP, HTML and JavaScript a plus
Proven success at multitasking and working in a fast-paced environment
Proven ability to implement process and work-flow across a scaling company
Experience advising teams based on core metrics and deriving reports

Branch Ops Manager Resume Examples & Samples

Performs back-up for all operational functions as required by workloads and absences
Works directly with home office personnel to coordinate branch-home office workflow
Completes self-audit of branch procedures
Assists Branch Manager with confidential matters and compliance visits and replies
Assists Branch Manager with controlling expenses and operating at peak efficiencies
Oversees ordering of supplies, purchase orders and postage usage
Maintains accounting of branch petty cash
May review branch invoices and operating statements
Researches and resolves complex problems relating to client accounts and inquiries
Assists Branch Manager in disseminating information at regular branch meetings
Coordinate rent, facility, office maintenance and cleaning/security issues
Recruits, selects, orients, trains and supervises branch operations associates
In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files
Reviews daily work of operations associates
Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
Ensures daily staffing levels and cross-training is adequate
Performs other duties and responsibilities as assigned. May perform some Branch Manager duties
Comprehensive understanding of company policies and procedures and industry rules and regulations
Human resource management principles and practices
Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment
Employ good analytical skills to be able to research account information and resolve problems
Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel
Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Work independently, under minimal supervision
Bachelor’s degree (B.A.) from four-year college or university in related field and three (3) years experience in the financial services industry, preferably including related operational management and supervisory experience

Ad Ops Manager, Performance Ads Resume Examples & Samples

Lead the team to find the opportunities to manage product or process improvement projects. Be responsible for productivity improvement, working division, team management and individual development for all of your team members - team management and development is a must
Lead the team to build and deliver a program which successfully launches and optimizes premium advertisers through tool development, advertiser enablement and customer services
Supervise and train the team to Ensure that high potential advertisers reach their performance goals quickly and stay active and healthy
Supervise the team to ensure they work closely with sales, development, and product teams to identify and solve issues blocking advertiser performance. Provide oversight and root cause analysis of issues affecting advertisers
Extend your expertise and best practices to the sales and service teams to positively impact all new advertisers to the platform
Identify, design and champion innovative ways to provide the benefits of account management on a large scale. Constantly look for and incorporate process and product improvements
Manage and use business analytics expertise to proactively identify and realize opportunities to increase revenue and performance. Develop these advertisers ongoing independent growth and success
Bachelor' s degree in computer science, business, marketing, advertising or related discipline
2+ years in ecommerce, online advertising or technology sector
2+ years team management experience
Proven communication and project management skills
Experience working closely with internal sales, retail, technical support, product management and software development groups
Demonstrated experience in designing and improving processes
Good written and verbal communication skills in both English and Chinese is a must
Retail e-commerce or advertising experience
Highly analytical with passion for data
Ability to understand multiple retail business models and their technical implementation
Excellent communication skills, including comfort with C-level interaction
Experience with tool development to enable scaled service models and advertiser enablement
Ability to prioritize work in a complex, fast-paced environment
Problem-solving passion and service orientation

IT Ops Manager Resume Examples & Samples

Drive adherence to a standardized, global application support operating model
Accountable for the following ITIL management process areas: Problem, Access, Change, Release and Deploy
Partner closely with IT Service Transition efforts to ensure appropriate implementation of new functionality, managing risk to IT operations
Responsible for planning, managing and directing the external services and will be the primary contact between Briggs & Stratton IT and the designated regions and functions of the world, and end users for all IT Service Operation related matters
Serve/Delegate role of Major Incident Manager (MIM) for Production Critical or Disaster relevant incidents and escalate when necessary
Responsible for the continued development and execution of the IT Disaster Recovery plan
Lead the rationalization and optimization of the Global Briggs & Stratton IT system landscape
Ensure system availability and performance, according to the agreed Service Level Agreements
Assist in the development of new methods of service delivery and to implement revolutionary advances in Service Operations. This includes the development of new service delivery channels (e.g. self-service portals, chat support), automation of manual processes (e.g. utilize automated monitoring tools to detect and repair problems automatically
Ensure that End User Satisfaction. Manage end user (customer) needs are being met and that their expectations are in line with approved strategy
Manages delivery through partners and oversees partner performance reporting
Primary responsibility to manage, support, and implement improvements with SAP environment
Build the IT Release Calendar and work closely with other roles within IT/Development from different portfolios across IT and the organization, and create a common centralized view of all releases
Ensure that the organization's release controls are documented and well understood by development teams and support teams
Maintain the release schedule for all core services and ensure alignment across all application needs
Negotiate contracts with software and service providers
Liaise with strategic partners for prompt rectification of any problems or emergencies
Provide direction for the application managed service team in support of SAP and non-SAP operations
Position will participate in an on-call rotation
Solid process and process improvement orientation
Management through metrics
Strong preference for a background with SAP
SAP Solution Manager experience desired
SAP Security experience desired
Solid Vendor/Third Party Sourcing and Management
Maintain an effective and motivated organization through proper selection, training, feedback, coaching, compensation and recognition of staff
Solid written, oral, and interpersonal skills necessary to interact with and clearly present complex material and recommendations to diverse audiences
Sound analytical skills, decision making and organization skills in relation to managing multiple, complex projects with tight deadlines
Minimum of 8 years of Information Technology management
Minimum of 3 years of IT technical or functional experience
Experience working with and managing a globally dispersed partnerships
Knowledge of enterprise-level applications, including ERP, CRM, data warehouses, etc

OPS Manager Resume Examples & Samples

Customer Success - Work with our support team to ensure customer SLAs are being met
Support the product development team and be a strong partner from design through deployment
Implement security best practices to keep the environment safe and secure
Schedule and manage on-call rotations
Establish and implement best practices standards as well as policies and procedures
Represent the team in technical and non technical discussions
Provide strategic guidance and mentorship to the team

Global Investigations Task Force Latam AML Ops Manager Resume Examples & Samples

Demonstrate a high degree of proficiency in one or more product groups NAM/LATAM: Retail, GTS, Cross Border, CPB/IPB, ICG, and FIU
Evidence the ability to quickly acquire the knowledge and investigation proficiency for other product groups
Proficiency in Issue Management Resolution and SVCI end to end process and implementation
Coordinate the goals and activities of the ITF Team
Prepare and execute resource plans
Accumulate statistical productivity and resource data in order to perform and present trend analyses to Senior Managers and Compliance partners
Coordinate, develop, implement and monitor Analyst performance utilizing Citi Leadership Standards and implement performance improvement plans
Formal performance feedback through one on one conversation and systemic mid-year and year-end performance evaluations
Review and validate investigations (cases and/or escalation recommendations or equivalent) to ensure appropriate dispositions have been recommended and ensure documentation meets or exceeds procedure and policy requirements
Foster a work environment that achieves the business objectives while incorporating succession and career development, performance evaluation, employee rewards & recognition, and business needs and expectations
Provide subject matter expertise: investigation and research, process and procedures, applications and tools used to support case investigation, documentation of research, analysis and conclusions, and escalations or equivalent
May lead or participate in the development, implementation and/or maintenance of processes and procedures to ensure Anti-Money Laundering complies with current regulatory guidance and Citi policy
Participate in the hiring, training, mentoring and assessment processes related to AML employee candidates
May lead or participate in the development, testing, training and implementation of new or enhanced system applications as needed
Pro-actively support departmental initiatives
Excellent judgment and assessment skills
Excellent organizational and prioritization skills; follows through to complete deliverables timely
Excellent work ethic (respectful, honest, considerate, self-motivated, work well under pressure, readily adapts to changing work priorities and accountable)
Excellent communication skills: confident, concise, clear and impactful written and oral communication skills
Develops and maintains strong and productive work relationships with other key business partners and anticipates and responds to customer needs
Effective project manager and highly proficient at multi-tasking
Demonstrates initiative and creativity in problem solving
3-5 years of successful experience in managing teams/people, priorities, and process components to achieve good quality results
Minimum 5 years AML work experience directly related to complex and sensitive investigations
Professional bi-lingual fluency (English and Spanish)

Live Ops Manager Resume Examples & Samples

5-7 years’ experience in team coordination/management
Video game production experience
Online/mobile game development experience an asset
Extensive technical knowledge of deployment tools and databases
Knowledge of the MS Office suite
Ability to manage stress and change
Ability to manage time and priorities
Resourcefulness in problem solving
Ability to adapt to different types of personalities
Courageous management
Good sense of judgment
Transparency
Knowledge of Ubisoft’s organization & teams’ roles is a plus

Shift Ops Manager Resume Examples & Samples

Manages shift staff in Bangalore, as part of the 24/7 365-day operation of the TDN real time network in order to meet or exceed the agreed Operations Level Agreements in a globally consistent manner
Lead a high performance team to deliver world class operations and service availability
Provide on site leadership & management of all incidents, batch job monitoring and escalation, with adherence to incident & release management principles
Leads Incident Management, while on shift, incident coordination and incident communication for 1st level incidents on portfolio of infrastructures / shared services
Ensures on-site shift coverage 7 days x 365 by following appropriate staffing models and schedules, produced in coordination with other shift leads and the Operations Manager
Acts as adviser to other shift colleagues to meet schedules and/or resolve technical problems
Act as an escalation point when technical issues arise and ensure issues are resolved in a timely and suitable manner
Achieves maximum system availability and timely completion of the scheduled production workloads
Produces and maintains documentation as per departmental document control standards, including support documents, shift hand overs and status reports
Ensure all aspects of operability are delivered while ensuring that existing service levels are maintained or improved
Assists the Operations Manager lead & develop a sufficiently robust organization that is able to cope with constant change, various technical challenges, new infrastructure deployment, and ongoing organizational transition
Coordinates activities between different internal and external groups where required in order to ensure full support and information is provided
Provide feedback to the Operations Manager regarding new employees, helps train new employees to assure they understand the job requirements and are progressing satisfactorily
Manages 1st level problem diagnosis, escalation and restoration of service
Communicate with stakeholders to foster collations and address concerns/issues
Bachelor’s degree in Computer Science, Engineering or related field with a strong academic record
5+ years of experience working on real time networks
3+ years of Shift Leadership experience, operating as part of a 24x7x365 team with global remit
Service Management qualifications (e.g. ITIL)
Technical knowledge and skills related to monitoring tools and job automation tools (e.g. – autosys/wcc, and alert monitoring tools)
Must have prior experience with Solaris systems, LAN and WAN knowledge
Very strong interpersonal and communications skills (including oral, written and listening proficiency)
Must be comfortable communicating/presenting to all levels in the organization, especially in times of crisis
Strong issue resolution and conflict resolutions skills
Strong data analysis skills and ability to solve complex problems independently and to generate innovative solutions
Deep understanding real time market data environment is a must
Strong understanding of security policy, procedures, architecture and standards design
Experience interacting with various internal groups in order to drive sensitive relationships with stakeholders
Technical knowledge and skills related to software deployment, server build, networking is a plus
Strong negotiating and influencing skills to help reach binding agreements on service ownership
Knowledge of the financial markets is a plus
Client site project lead with backend operational center execution

Outbound Ops Manager Resume Examples & Samples

Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network
Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and ultimately the FC to attain Amazon’s Business Plan
Manage a team of approximately 200+ (400 in peak season) employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers
Experience with performance metrics, process improvement, and Lean techniques(how, when, who)
Degree in Engineering, Operations or related field and MBA preferred
Ability to handle changing priorities and use good judgment in stressful situations

OPS Manager Resume Examples & Samples

Provide leadership to a team of Core Collectors, including leadership of collection strategy, portfolio reviews, and client advocacy
Participate in training programs and quality assurance efforts relative to default management
Continuous process improvement in order to most efficiently and productively handle work flow
Achieve financial objectives – net credit losses, non-performing assets and delinquency
Achieve satisfactory or better audit ratings for internal or external audits
Ensure every team member understands and follows the Commercial Collection Policy
Facilitate and promote Peer Mentor Program
Fully support Client Advocacy
Collaborate with stakeholders throughout the organization, such as Legal, Source Review, Sales, Credit, Documentations, Tax, Asset Management, Customer Service, etc
Five to eight years of experience in collections and financial services industry
Two or more years of management/supervisory experience
Thorough knowledge of loan collection techniques, policies, procedures, and principles of credit lending
Strong understanding of collection laws and regulations
Thorough knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
Basic knowledge of on-line collection systems
Thorough knowledge of general organizational operations and procedures
Good managerial skills

CRA Manager / Clin Ops Manager Resume Examples & Samples

Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the interviewing process. Establish methods to develop and evaluate office/region based onboarding processes. Develop standard processes to ensure that staff has the proper materials, systems access and training to complete job responsibilities. Oversee the execution of the training plan, SOP review and mentored training experiences for a region/office/country
Provide a leadership role in country/region clinical resourcing process through continual evaluation of existing and future resource alternatives, pro-active planning and collaboration with study team leadership and operational peers
Evaluate the quality of the clinical work product for a variety of job roles and/or a specialized job function. Evaluate regional workload, quality and budget metrics through regular review and reporting of findings. Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for clinical projects
Act as a coach and mentor for lower level staff as they develop in their role. Works collaboratively with project leadership including the PM, client representatives and other functional leadership to manage project related challenges and to achieve exemplary customer service
Analyze and reviews budgets for clinical studies within region. Pro-actively plan for appropriate clinical operations budget consumption and guides line managers and CRSs in managing variances and in developing corrective fiscal action plans
Conduct Clinical Project Review and participates in Project Management Review according to regional guidelines and interfaces with appropriate functional leadership to achieve positive outcomes
Participate and may lead corporate or departmental quality or process improvement initiatives
May act as a client liaison
Line management experience essential
Strong knowledge of clinical research financial parameters and project financial tracking and accounting methods

Ops Manager Transfer Station Resume Examples & Samples

Implement and execute plans to complement the business unit’s strategic and operating plan; champion the execution of tactical initiatives within the Business Unit to maximize growth and durability, while optimizing profitability
Ensure maximum productivity and route management systems for the transfer station and establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses
Lead operations to ensure compliance with all standards including environmental, operating, regulatory, safety, accounting and ethics
Demonstrated problem-solving, analytical, critical-thinking and decision-making skills

Market Practice Ops Manager Days Resume Examples & Samples

Four or more years of progressive and hands-on managerial experience in a healthcare environment including management responsibility of all operational areas including HR and finance
Demonstrated skill using MS Office products including Excel, Word, Power Point and Outlook
Strong leadership skills and understanding of group processes, teamwork, and site/cost center based management
Excellent written and verbal communication skills with the ability to establish and maintain effective working relationships at all levels within an organization
Ability to apply policies and principles to solve everyday problems and deal with a variety of situations
Ability to establish priorities and coordinate work activities, with the ability to take initiative and exercise independent judgment, decision making and problem solving expertise
Excellent organizational skills with the ability to gather, analyze and interpret information and make effective recommendations to senior level leaders

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