Warranty Manager Resume Samples

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C Hand

Camylle

Hand

231 Rolando Harbor

San Francisco

+1 (555) 325 2676

231 Rolando Harbor

San Francisco

Phone

p +1 (555) 325 2676

Experience Experience

San Francisco, CA

Warranty Manager

San Francisco, CA

Prosacco-Mitchell

San Francisco, CA

Warranty Manager

Responsible for managing processes including SIS scheduling and task assignment, summary invoicing, budget set up, report analysis
Evaluate continuous process improvement of existing systems from top to bottom optimizing and improving the warranty process and other processes
Responsible for measuring & report WCH performance, claim quality, submission and processing time
Provide leadership, coaching, mentoring and development to direct reports, their teams and the service provider
Responsible for ongoing Sarbanes Oxley (SOX) compliance
Process ownership and improvement of all warranty processes, systems, procedures and training
Understands and actively supports individual markets specific strategies ensuring seamless customer service and service level standards are exceeded

Boston, MA

Project Warranty Manager

Boston, MA

Hartmann and Sons

Boston, MA

Project Warranty Manager

Respect the Cost /Budget of the work package / aligned with work progress
Manage QCD of the Warranty activity
Manage problem-solving action by coordinating the actions of the relevant stakeholders in the project ie (PrEM, PrIM, PrSM,)
REX consolidation from project for the platform through regular update of database
Support REX consolidation from project for the platform
Ensure the trains are repaired according to contractual obligations
Review the WI resource with the site Warranty Director

present

San Francisco, CA

Head of Installation & Warranty Manager

San Francisco, CA

Zieme, Spinka and Kohler

present

San Francisco, CA

Head of Installation & Warranty Manager

present

Maintaining a safe, efficient and regulatory compliant working environment
Ensuring Contractors & staff managed efficiently
Management of post –installation warranty support services
Continuous improvement initiatives (6S)
C Rating Certification
Functional leadership of Engineering Installation team
Completion of aircraft modification programme, including customer acceptance, within agreed time-lines

Education Education

Bachelor’s Degree in Engineering

Rutgers University

Bachelor’s Degree in Engineering

Skills Skills

Ability to build and maintain strong working relationships with WCH, Market Company and the Dealer Network
Strong leadership skills with the ability to work independently
Strong interpersonal skills and integrity
Word, Excel, PPT, ability to introduce and run IT projects
Knowledge of Volvo Systems would be advantageous (e.g. GDS, UCHP, Impact and VOSP, QRAFT, as well as experience of conducting Warranty audits
Previous experience or product knowledge of the Building Material and/or Door Industry is desired
Excellent oral and written communication skills
Ability to create and drive change and effectively communicate throughout the organization
Proficient in Microsoft Office
Direct leadership of Division Warranty Team

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Warranty Manager Resume Examples & Samples

Drive timely resolution of warranty issues to minimize ZF TRW financial exposure and increase customer satisfaction
Act as the primary interface between ZF TRW and customers on warranty related status and action plans. Represent BCS position to customer for technical issues regarding warranty issues, claims, status, and closure. Develop and present data to support BCS NA/SA position for financial responsibility for warranty issues via data analysis (i.e. technical factors, responsibility, cost-sharing, etc.). Review customer warranty quality scorecards and commercial agreements and communicate impact to BCS NA/SA teams at all levels, as appropriate. Understand and communicate customer requirements. Drive activities to ensure customer timing and expectations are met
Collect, integrate, and analyze data from multiple sources to develop a picture of warranty performance and trends. Communicate results to internal and external customers with charts, graphs and summaries. Using appropriate data sources, such as customer portals, analyze and identify warranty trends requiring corrective action
Develop processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time. Develop strategies and techniques to minimize Trouble Not Found conclusions. Manage proper disposition and storage of warranty material
Work with cross-functional teams address and resolve technical and commercial warranty issues. Raise issues to appropriate organizational level for action. Coach and mentor teams in the application of sound problem solving tools. Work with Manufacturing, Quality, Design, Process Engineering, Supplier Quality and other teams, as needed, to develop and document failure modes, containment actions, root cause(s) and corrective action(s)
Set BCS NA/SA Warranty team strategy, goals, objectives, and priorities in line with BCS strategic priorities. Manage and supervise team activities within budget and headcount constraints. Provide leadership to all assigned engineers, technicians, analysts, clerks, etc. Ensure development plans are in place and are aligned with BCS NA/SA and individual growth plan objectives. Ensure all department personnel have the training and resources appropriate for their job function
Interface with BCS regional warranty leads and ZF TRW central quality, commercial warranty, and other business unit’s warranty groups. Benchmark differing group’s activities and implement best practices. Share resources as appropriate to minimize ZF TRW expense. Work effectively with Engineering, SQA, Purchasing, and Sales to implement the Warranty Strategic Action Plan
Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions. Produce and analyze warranty performance charts by product line and customer, such as run charts, trend charts, Paynter charts, MOP/MIS charts, etc. Report product line and/or commodity IPTV/CPV better/worse calculations and compare to prior Model Year and/or Vehicle line warranty performance
Create warranty related policies, procedures, work instructions and promote their effective and efficient application within the NA/SA warranty team. Prime contact for TS 16949 internal and external auditors concerning warranty-related processes
Perform projections of BCS NA/SA product warranty performance. Provide the detailed data that supports warranty reserve levels for Sarbanes-Oxley compliance. Determine the ZF TRW and customer business case rationale for proposed product/process changes to improve warranty performance. Perform warranty projections for PPAC and/or other high risk warranty events. Benchmark BCS NA/SA product lines to determine performance versus competitors. Develop and provide input of projected warranty costs into the customer quote process
Lead in the development of new test equipment, fixtures, software and other tools needed for present and future designs
Comply with and support the health, safety, and environmental programs, policies and procedures

Quality & Warranty Manager Resume Examples & Samples

Manage warranty activities within Market Sub Sahara Africa & LAPAC
Share information and knowledge regarding warranty issues and solutions with FSE
Responsible for claim handling for Private Importers

Warranty Manager Resume Examples & Samples

Direct leadership of Division Warranty Team
Process ownership and improvement of all warranty processes, systems, procedures and training
Define warranty process best practices that can be standardized across sites
Drive consistency and standardization across the teams by implementing Standard Operating Procedures (SOP’s) in support of corporate warranty policies and guidelines
Interact with Customer Service, Sales and Operations to build processes into a more robust system
Provide leadership, coaching, mentoring and development to direct reports, their teams and the service provider
Provide regular updates to leadership on trends, issues and escalations as needed
Handle complex and escalated warranty issues while partnering closely with Operations and Sales on the resolution
Coordinate and manage Warranty projects and initiatives to improve the Customer experience and reduce escalated issues
Responsible for ongoing Sarbanes Oxley (SOX) compliance
Follow all company related safety / environmental rules and regulations
Perform other various duties as assigned
Minimum of 5 years’ experience in a warranty claims leadership position
Previous experience or product knowledge of the Building Material and/or Door Industry is desired
Candidate must have ability to effectively handle multiple tight timeline situations
Ability to create and drive change and effectively communicate throughout the organization
Strong leadership skills with the ability to work independently
Travel required within North America

Warranty Manager Resume Examples & Samples

Design and direct the work of the team. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team
Create and maintain metrics for gauging warranty data, impact and cost along with departmental performance
Evaluate continuous process improvement of existing systems from top to bottom optimizing and improving the warranty process and other processes
Manage and expand the current expanded warranties programs
Create and maintain warranty information, contracts and repositories as needed
Work closely with the Global Sourcing team on vendor financial recovery
Act as SAP Super User within functional area as assigned
Associates Degree in related field OR 4 years of warranty or technical service administration experience within a similar working environment
Experience in conducting general training and providing coaching to team members
Bachelor’s degree (Business, Marketing, Project Management)
Effective time management and prioritization skills in order to handle shifting priorities and workloads
Proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook) to document, analyze and present metric data
Ability to work independently and in a group setting
Previous experience using SAP or equivalent ERP

Warranty Manager Resume Examples & Samples

Manage warranty activities within the assigned region to share information and knowledge regarding warranty issues and solutions with other markets and with central functions
Carry out warranty audits at Market Companies/Importers and Dealers according to BP
Re-debit any faults found during the audits or AMA investigations
Follow up (monthly) on settled warranty budget
Responsible for maintaining correct Warranty labor rate in the assigned Market
Responsible for training WCH/MCI Imp people in warranty issues and keep them updated with changes in warranty rules and the systems that are used for warranty handling
Implementation of new warranty system and maintaining
Visit MEENA countries regularly
Development of countries according to warranty regulation
Administrate recall follow-up procedures
Responsible for measuring & report WCH performance, claim quality, submission and processing time
Claim handling on Middle East countries
Carry out other tasks assigned by the Product Quality and Warranty Manager
University degree in Mechanical Engineering or equivalent experience
Preferably you have Volvo Truck commercial and product knowledge
Ability to build and maintain strong working relationships with WCH, Market Company and the Dealer Network
Analytical skills (producing reports)
Strong interpersonal skills and integrity
Word, Excel, PPT, ability to introduce and run IT projects
Knowledge of Volvo Systems would be advantageous (e.g. GDS, UCHP, Impact and VOSP, QRAFT, as well as experience of conducting Warranty audits
Fluent in English, both verbal and written

Project Warranty Manager Resume Examples & Samples

Monitor project reliability performance
Analyze and identified gap between train reliability and contractual or agreed target
Implement reliability Growth plan
Ensure failures Quality data captured in RLS are pertinent and relevant for reliability growth improvement and overall REX for the project
Evaluate the impact of the modifications on the reliability
Support REX consolidation from project for the platform
Manage problem-solving action by coordinating the actions of the relevant stakeholders in the project ie (PrEM, PrIM, PrSM,)
When corrective solution is known and validated, request Service Team Implementation present in the depots to perform the appropriate corrective actions

Retrofit & Warranty Manager LC Resume Examples & Samples

Implement and manage infrastructure / logistics / site processes
Manage depot team and its workload
Ensure fleet availability according to contractual commitments
Ensure execution of scope of activity incl. Commissioning, and FMI (Field Modification Instruction)
Supervise local consignment / Warranty stock availability
Liaise with customer and maintainer
Ensure performance of team in line with allocated QCD budget during execution phase for Warranty, Commissioning and Homologation support, FMI scope
Coordinate contributions to Reliability Growth & Return of Experience by WI teams
Ensure compliance to standard processes (ISO, EHS, WI processes) for depot teams

New Home Warranty Manager Resume Examples & Samples

Lead and develop the talented people who make up our Customer Care Team
Ensure your group is performing exceptional service in alignment with our new home warranties and and high internal standards
Analyze the service needs of the division and develop programs to elevate performance and enhance the home owner experience
Partner with Construction and Sales Teams to ensure consistancy and support among all team members
Build relationships with our vendor partners and subcontractors to ensure the quality and timeliness of work performed meets our standards
Resolve issues in a proactive manner and ensure vendor purchase orders and payments are processed as per your approval, ensuring cost effective resolutions
Ultimately responsible for resolving issues that have been elevated from a Customer Care Team Member, unsatisfied homeowner, homeowner association, or subcontractor
HS Diploma required; Bachelor's Degree preferred
Previous management experience with strong leadership skills including the ability to set objectives, delegate tasks, and evaluate performance of staff
General residential construction experience highly desirable
No less than two (2) years Customer Service experience
High level of technical aptitude and ability to learn new systems quickly
Must be able to analyze defects or product problems to discover the root cause, and determine solutions to produce the desired outcome; often under pressure
Must be responsive to customer needs while maintaining a high degree of professionalism
Ability to explain complex issues to others in a manner easily understood by both construction industry professionals and customers

Project Warranty Manager Resume Examples & Samples

Manage QCD of the Warranty activity
Review the WI resource with the site Warranty Director
REX consolidation from project for the platform through regular update of database
When corrective solution is known and validated, request Warranty Implementation or TLS teams present in the depots to perform the appropriate corrective actions
Total 10 years’ experience in Rolling Stock,
Knowledge of Locomotive, as a plus
Knowledge in warranty and reliability activities

Head of Installation & Warranty Manager Resume Examples & Samples

Manage individual aircraft modification & maintenance project to meet key cost and programme requirements
Functional leadership of Engineering Installation team
Liaising with Part 21 G & J teams to achieve installation programme requirements
Maintaining a safe, efficient and regulatory compliant working environment
Certification and management of EASA Part 145 Installation & maintenance activity
Engineering Management Team Member
Engineering Duty Manager
SMS ORB contributor
Efficient use of Company resources (staff, Contractors, Spares, consumables, facilities)
Aircraft systems, maintenance processes and modification programmes experience
Leadership or Supervisory experience
Competent understanding of SMS
Competent understanding of project planning principles
Competent IT skills
Competent communication skills, both verbal & written
Rotary wing Line & Base maintenance experience
Current knowledge of EASA Part M & Part 145 regulations
Understanding of Part 21 G & J functions
EASA Part 66 B1.3 or B2 Licence
Type Rating EC135/145 or similar

Warranty Manager Resume Examples & Samples

Develop a customer specific account strategy for managing assigned OEM’s related to Lifestyle Audio
Mentor, develop and manage Warranty Engineers to improve their core technical competencies
Quickly resolve critical and long standing customer issues and complaints
Establish and maintain Lifestyle Audio team responsibilities within HARMAN via RASIC and process definitions
Provide consistent and transparent communications with the customer - Present warranty status, findings and progress to OEM Management
Negotiate OEM warranty terms and conditions, and contract extensions
Negotiate contracts with, and manage performance of, warranty service providers
For each new OEM product, lead team to establish (during product development) and maintain (during and after mass production) a warranty system that covers the following elements
Warranty Settlements
Bachelor’s degree in engineering or management
7 – 10 years in related work, involving data collection, warranty reporting, technical assistance, service parts and claim processing
The employee must be able to lift up to 50 lbs

Warranty Manager Resume Examples & Samples

Supervise install sales data entry and administrative associates
Cleary communicates work/standards for service to be preformed
Responsible for managing processes including SIS scheduling and task assignment, summary invoicing, budget set up, report analysis
Oversee subcontractor procedures including set up and validation of new subcontractors, communication as needed with insurance agencies regarding adequate coverage, reviewing coverage expiration and renewal notifications, processing subcontractor invoices and payments
Oversee administration of document management, retention and document workflow including creating installed sales agreements, subcontractor maintenance and compliance and other installed department documentation, as needed
Open communication with all levels regarding market challenges, solutions and business impacts
Perform personnel management duties including training, hiring, terminating, initiating disciplinary actions, completing performance reviews, monitoring and making departmental wage recommendations
Minimum experience required—2-4 year customer service and sales support, data entry, construction and building materials supply. Supervisory experience preferred

Warranty Manager Resume Examples & Samples

Processes warranty claims on a timely basis
Processes all warranty paperwork to ensure proper documentation
Reviews Warranty Administrator’s claims and paperwork for completion
Develop warranty policies and procedures
Verifies criteria required by factory or distributor
Reconciles all warranty receivables with payments through the appropriate accounting schedule
Posts credits on computer
Resubmits all rejected claims promptly or receives authorization to write them off
Follows up on payment of outstanding claims
Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed
Arranges for parts to be shipped to the factory or distributor, or to be scrapped
Files and maintains all service records as required by the warrantor
Keeps informed of all factory recalls and bulletins
Analyze root causes of warranty claims and identify methods to reduce claims
Bachelor of Science degree or equivalent experience in Warranty, Quality and/or Engineering; Six Sigma or Red X training would be a plus
Minimum of 3-5 years in warranty field involving major automotive OEMs
PC office application proficiency in PowerPoint, Excel, Word, especially focused on Excel reporting, charting and pivot table design and manipulation. Minitab proficiency would be a plus
Teamwork Capacity
High level of customer service
Strong organization and follow up ability
Ability to take on multiple projects at one time