Ops-support Resume Samples

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S Lebsack

Stanford

Lebsack

93934 Mraz Key

Houston

+1 (555) 736 5460

93934 Mraz Key

Houston

Phone

p +1 (555) 736 5460

Experience Experience

Philadelphia, PA

Ops Support Intermediate Analyst

Philadelphia, PA

Murray, Larson and Kuhic

Philadelphia, PA

Ops Support Intermediate Analyst

Analyze and deep dive into financial information to ensure accuracy of data reported to senior management
Compile key statistics on time-allocation of all staff and recommend changes to management
Ensure that established guidelines/policies are adhered to and updated as necessary
Strong knowledge of MS Office, including proficiency in Excel / Access/Powerpoint / Business Objects
Provide basic & intermediate operational support for Compensation and/or HR operations activities in accordance with established systems and procedures
Partner with businesses to facilitate process and application enhancements, participating in the application testing phase of new project implementations
Provide training and ongoing support to the end-user groups. Partner with the technical development team with responsibility for support activities

Houston, TX

Ops Support Lead Analyst

Houston, TX

Tremblay, Legros and Blanda

Houston, TX

Ops Support Lead Analyst

Conduct workshops and working groups to develop and determine solutions
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
Work effectively with all levels; delegate responsibilities and work with analysts and work effectively with senior leaders
Directly reports to and provides support to the IA Director of Resource and Efficiency Management
Provides in-depth and sophisticated analysis with interpretive thinking to define operational problems and develop innovative solutions
Develop useful MIS reporting to senior management
Use the results of the above to drive decision making to improve the data quality, performance and efficiency of the team

present

Los Angeles, CA

Internal Audit Ops Support Lead Analyst

Los Angeles, CA

VonRueden LLC

present

Los Angeles, CA

Internal Audit Ops Support Lead Analyst

present

Assistance with managing relationships with Internal Audit internal partners and certain external service providers
Develops and establishes financial and operating policies consistent with policies and objectives and ensures their adequate execution
Directly reports to and provides support to the Internal Audit Director of Resource and Efficiency Management
Work closely with the overall AIMS Project Team and Citi IT, the technology group that develops and supports the AIMS application
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
Provides ad hoc information requests as deemed necessary working with the multiple stakeholders including Finance, Controllers, HR, and MIS team
Assist with design and maintenance of Internal Audit Operations structure to effectively accomplish Internal Audit’s goals and objectives

Education Education

Bachelor’s Degree in Science

Ashford University

Bachelor’s Degree in Science

Skills Skills

Ability to proficiently use MS Office products, particularly Excel and PowerPoint
Ability to make good work flow decisions within the group and manage complex work flow for the group to run smoothly
Ongoing monitoring of data quality progress to ensure that Citi’s Data Quality Roadmap objectives are met
Data Oriented with an excellent attention to detail
Strong influencing skills to build good relationships with all business partners
Ability to proficiently use MS Office products, particularly Excel and powerpoint
Ability to influence negotiate and build strong relationships at various level
Exhibit good attention to detail while focused on delivery
Ability to manage control practices demonstrating a risk-based approach
Strong leadership, partnership and influencing skills

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Ops Support Lead Analyst Resume Examples & Samples

Coordination of key meetings, including sourcing of materials and deckware
Planning topics for review / decision by the Consumer O&T leadership team and reviewing all materials for completeness
Development of Executive reporting and reviews
Facilitation, coordination and production of monthly review decks and other planning/governance related reporting deliverables
Preparation of ad hoc reports to highlight trends or specific issue
Managing / assisting quarterly reviews of organizational objectives
Leading / assisting special projects or initiatives on an ad hoc basis
Ability to independently managed projects / programs as needed
Exhibition of sound and comprehensive communication and diplomacy skills to exchange complex information
Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
Works closely with the CAO team and other stakeholders to ensure implementation of stated objectives in a timely and efficient manner
Works closely across the various Operating units and business leadership to present a positive, integrated company image through clear, consistent communication that supports the company's near- and long-term business goals
Applies/demonstrates advanced understanding of business operations, combined with a comprehensive understanding of how own operations' area and others collectively integrate with other departments to contribute towards achieving business objectives
Provides in-depth and sophisticated analysis with interpretive thinking to define operational problems and develop innovative solutions
Strong leadership, partnership and influencing skills
Strategic thinking abilities and excellent analytical skills are a must
Excellent writing, editing and proofreading skills
Advanced MS Power point skills. Must have ability to create crisp, concise messages and slides that explain complex programs. Ability to be creative and visually display key information
Helps coordinate messages on business performance to senior leaders and employees
Ability to translate complex, global messages to reach and inform appropriate targeted audiences
Ability to creatively plan strategically; demonstrated project management and decision making skills
Experience in managing multiple large projects simultaneously
Ability to relate effectively up, down, and across the organization

Ops Support Rep-payroll Operations Resume Examples & Samples

Managing escalations and inquiries related to deductions. Liaise with Vendors and work to resolution on behalf of customer
Performing Net Pay/Deduction reconciliations, funding and remittance to ensure deposits are issued to appropriate bank account or wires are performed for settlement date
Balancing general ledger files for US, PR and Canada
Responding to inquiries within service level agreements

Collections Ops Support Lead Analyst Resume Examples & Samples

Subject matter knowledge of Collections required in fulfilling responsibilities (minimum 5 years in an operational role)
Ability to influence key stakeholders across all levels, especially country business users and senior business managers
Ability and work schedule flexibility to lead and work with teams across multiple locations and time zones
Ability to communicate with technical and non-technical stakeholders and end users
Strong knowledge in all collections systems and the complementing product processors and other collections tools (Collections systems, dialer/TRIAD)
Understanding of legal, regulatory, and compliance requirements and implications
Working knowledge of process mapping related project work
Working knowledge of Systems Development Life Cycle (SDLC)
Should be willing to travel as needed (about 10-15% of the time)

Ops Support Lead Analyst Resume Examples & Samples

Knowledge of risk and controls gained through previous roles
Experience of an operations environment and awareness of the related risks a must
How data and operational processed executed and used holistically within front to back transactional flows, and potential risks inherent within these flows
Reference data / TTS account services and products would be an advantage
Ability to manage control practices demonstrating a risk-based approach
Exhibit strong written and verbal communication skills
Possess the ability to work with various levels of management and build and maintain effective working relationships
Able to interact with Auditors, Compliance and Independent Controls Groups as required
Ability to proficiently use MS Office products, particularly Excel and PowerPoint
A business related degree would be advantageous, however less relevant than extensive ‘in situ’ experience

Ops Support Unit Supervisor Resume Examples & Samples

Supervising the Employee Data Control team in their duties and responsibilities
Working closely with management on both team performance and other project related activities
4 year college degree or equivalent
1-2 years of related experience
Knowledge of PeopleSoft/Oracle HRMS System required
Excellent communication skills, including ability to interface with senior management
Strong time management skills and ability to handle multiple tasks

AVP, Ops Support Intermediate Analyst Resume Examples & Samples

Work with Commercial Loan Closers to ensure that all commercial loan transactions are documented in accordance with the terms and structure approved by the appropriate bank lending authority
Analyze loan requests to determine the appropriate documentation solution
Advise underwriters and relationship managers on loan structure and make recommendations on the wording of covenants and provisions
Serves as a liaison between Doc Prep, Legal, and the Market to ensure documentation of new products is compatible with all documentation platforms
Maintains the LaserPro platform, including UAT testing, COB testing, and entitlements
5+ years work experience in commercial/ real estate loan documentation
2+ years experience with LaserPro or other doc prep system
Robust working knowledge of Loan Operations process and procedures
Advanced verbal and written skills
Bachelor Degree in Finance or like field preferred, Paralegal Certificate

Ops Support Intermed Business Analyst Resume Examples & Samples

Act as a liaison between all Cross Sector business functions and the Cross Sector Technology Team to provide process support and solutions to the business
Align operational strategies, business processes, and systems to achieve substantial benefit to departmental performance
Responsible for coordinating and conducting User Acceptance Testing and Production Validations for new database/system implementations, to include test script composition & execution
Work in conjunction with Cross Sector Management to identify and compose new business requirements
Provide written and verbal communications to Management Team and Business Users on an as needed basis including but not limited to project status updates, functional changes that impact business process, and recommendations based on analysis conducted
Serve as the Subject Matter Expert for Case Management Tool Functionalities and the Cross Sectoring Monitoring preprocessing, process, and workflow
Conduct cross functional analysis to identify Data Quality issues, process gaps, and potential system enhancements, identifying and proposing business solutions
Oversee and maintain department-wide Tickets and Change Requests, collaborating with Technology team to see through deployment of fixes
Minimum 2 years of Business Analysis or combined related experience
Solid understanding of the business/technology relationship
Experience in requirement gathering, BRD composition and UAT
Solid interpersonal skills
Ability to facilitate compromises and resolve conflicting requirements
Practical problem solving and strategic thinking skills
Excellent written, communication and time management skills
Proficient using collaboration tools and Microsoft office products including Word and PowerPoint but with emphasis on Excel (comfortable creating look up functions, macros, “if” statements, manipulating large data sets, pivot tables, and representing data visually through charts, graphs, and dynamic dashboards)
Microsoft SharePoint, Visio, Access, and Project proficiency a plus
Business Objects experience is desired but not required
Ability to write SQL queries a plus

Ops Support Intermediate Analyst Resume Examples & Samples

Ability to quickly compile/generate and analyze all head count reporting data/trends and provide weekly/monthly reporting to senior management
Analyze and deep dive into financial information to ensure accuracy of data reported to senior management
Compile key statistics on time-allocation of all staff and recommend changes to management
Develop useful MIS reporting to senior management
Ability to work in a fast paced, dynamic, deadline oriented environment and flexibility to work hours necessary to meet tight deadlines

Rohq-hrss-ops Support Manager Resume Examples & Samples

40% Production Activity (e.g., Problem Solving, Meetings, Risk/Control)
5% Supervisory (e.g., Capacity monitoring, etc.)
10% Customer Activity (e.g., senior management)
20% People Manager (e.g., coaching, performance appraisal, motivation, etc.)
5% Re-Engineering (with participation in execution)
Demonstrates multitasking ability, analytical skills, creative and proactive problem solving skills with a consistent record of on time delivery
Effective time management, administrative documentation and organizational skills
Customer Service-oriented providing proactive solutions and alternatives
Must be analytical, hardworking, a team player and must support the concept of “fun” in the workplace
Must possess good written and verbal business communication and presentation skills
Must be a self-starter and able to work independently in a fast paced global environment
Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
Must have project management skills
Possesses people management skills (e.g., coaching, performance appraisal, motivation, etc.)
Treat everyone with dignity and respect
Act with urgency, courage and conviction
Inspire excellence - be the standard
Be accountable - own the outcome
Be unselfish - empower others
Reward results - promote meritocracy
Act with integrity - do what is right
Collaborate - be a team
Leadership – it begins with you

Ops Support Lead Analyst Resume Examples & Samples

Establishing Data Reconciliation processes against Client Onboarding applications and various internal and external systems including LCH, CME, ICE, AMC, eSales, COB Portal, Sharepoint etc
Establish monthly EV vs Client Onboarding business facing reporting to help drive prioritisation processes
Perform analysis to understand impact of new procedures and policies on client onboarding
Use the results of the above to drive decision making to improve the data quality, performance and efficiency of the team
Lead the development of new procedures and policies on client onboarding
Create and maintain communication materials to keep parties informed of status
Drive projects through to completion
Strong expertise of reference data management within a global financial services organisation
Good awareness of client needs/expectations within data domain, highly responsive and communicative with all stakeholders
Familiarity with external products and services that add value to client and data management
Experience of working with offshore and outsourced teams to deliver overall department objectives
Extreme understanding of Excel and Access to drive data analysis
Technically proficient in Microsoft Office products, PowerPoint, MS Project and Visio
Strong oral and written communication skills and ability to facilitate discussions -- need to be able to take ideas and concepts and find ways to articulate message to broad set of stakeholders
Strong analytical and problem solving skills - Know which questions to ask and to whom to get to the right solution
Comfort with ambiguity, ability to take broad concepts and build roadmaps, plans
Work effectively with all levels; delegate responsibilities and work with analysts and work effectively with senior leaders
Knowledge of Financial Products and Market Data. Specifically Equities, Fixed Income, and Derivative instruments , as well as experience with Account Masters, is helpful but not required
Minimum of 5 years of practical experience in analysis, design and implementation on successfully implemented projects in the financial services industry doing the following
Managing, organizing and prioritizing multiple tasks and responsibilities

Ops Support Intermediate Analyst Resume Examples & Samples

Provide basic & intermediate operational support for Compensation and/or HR operations activities in accordance with established systems and procedures
Independently performs more advanced and diverse financial, statistical and operations studies to substantiate business decisions and process improvements using analytical skills and knowledge of data analysis tools and methodologies
Partner with businesses to facilitate process and application enhancements, participating in the application testing phase of new project implementations
Provide training and ongoing support to the end-user groups. Partner with the technical development team with responsibility for support activities
Minimum three years’ experience in supporting Compensation and/or HR systems or similar services for demanding clients
Intermediate user skill set in MS Excel required. SQL and MS Access experience a plus
Ability to build and cultivate positive client relationships in complex organizations and changing client needs
Ability to work concurrently on multiple priorities
Ability to collaborate effectively with team and cross-functional team members at different locations
Ability to define strategic solutions and develop a plan to accomplish
Experience and understanding of Project Management concepts and practices preferred
Experience and understanding of the SDLC and affinity for technology is a plus
Understanding of Compensation and/or HR data, systems and/or processes a plus

Sales Ops Support Group Mgr-onemain Financial Resume Examples & Samples

Ten years experience in financial services industry required
Ability to communicate effectively with all levels of management and staff
Plan, develop and implement strategic initiatives - strategic thinking skills required
Manage re-engineering efforts
Manage a budget and P&L
Lead and direct a culturally diverse staff
Knowledge and understanding of complex computer systems and process flows and process improvement
Understanding of risk and control and ability to maintain strict compliance standards while maximizing efficiencies

Senior Technician Ops Support, nd Shift Resume Examples & Samples

Set up and operate a variety of test equipment
Perform tasks to ensure product meets established quality standards
Perform Preliminary Material Review (PMR) functions
Determine area/work priorities to accomplish production goals and provide guidance to co-workers

Senior Business Analyst North American Tsys Ops Support Resume Examples & Samples

10 %: Design
Release management and impact assessments
Track any revisions to the release so as to align our development/testing content with that of TSYS (release contents will evolve over the course of the months leading up to implementation)
Provide recommendations and support decision making regarding what release components to enable or accept
Obtain approval from the TBS Leadership for each enhancement item
Regulatory compliance
Verifies the appearance of the testing output to ensure it meets the requirements of the business
Estimation
Collect estimate requirements from TSYS for functional changes and relay the information back to the business initiator to inform their business case
The above work for Requirements, Estimation and Design is also completed for Change Requests for Symcor, and on internal non-development changes relates to Queue Management and TS2 Correspondence
In Depth knowledge of TSYS systems
Ability to manage multiple/simultaneous projects while meeting tight timelines

Ops Support Intermediate Analyst Resume Examples & Samples

Create business design documents for business tools and information solutions
Create user acceptance test scripts for system enhancements, including servicing system updates and internal, proprietary applications
Perform user acceptance testing and regression testing for new tools and updates to existing tools prior to implementation
Coordinate system testing and provide consolidated status reporting of open business tool requests for all Document Services departments
Demonstrates a comprehensive understanding of how each area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge
Provides solution driven responses and planning suggestions related to compliance and control on all processes/procedures within Document Services as related to implementing business tools
2-5 years mortgage banking experience, with specific emphasis in back office operations of mortgage servicing operations
Proficient Office skills required in Microsoft Word, Access, Excel and Outlook
Understanding of mortgage loan servicing guidelines and compliance requirements with a basic knowledge of Document Services Functions (Document Control, Document Custody, MERS, Post Close, Records Management), as well as Fannie Mae, Freddie Mac, and Ginnie Mae requirements, related to mortgage documents and document custody

Ops Support Group Manager Resume Examples & Samples

Strategic Leadership of the Client Operations function
Participate in defining Mexico strategic solutions for the Client Operations function hat reflect the objectives of
Minimum 10 years experience in Financial Services
Demonstrated skills in integrating large operations
Experience of work in a process driven environment
Strategic Business thinker with global experience
Execution skills, seeks closure
Spanish and English fluent speaker

Ops Support Group Manager Resume Examples & Samples

Strategic Leadership of the TTS Client Operations Cash function
Oversee all operational activities supporting the TTS Client Operations Cash business that will be performed across different teams in Banamex
Primary point of contact for TTS Client Operations Cash management/escalations products for day-to-day processing
Maintain TTS Client Operations Cash budget and identify cost saving opportunities to reengineer operations and drive down costs
Support effective controls, compliance, and COB planning in all products
Support the implementation of new products and services that add value
Manage relationships with Product, Technology, and Processing Teams to address client needs and create system platform strategies
Support people development initiatives that are aligned with the growth of the business including mobility, diversity, talent reviews, learning and development and performance management
Collaborate with the different TTS Client Operations Cash Global Teams to constantly identify opportunities to increase volume and efficiency; maximize productivity; and improve audit reports and analysis
Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, regulatory, cost and quality profile
Key contact for regulators to cover our operational activities and control environment
Monitor the competitive landscape within the industry. Predict trends in client requirements and competitors solutions and strategies
Collaborate with peer region heads to ensure appropriate levels of commonality are achieved and best practice is shared and adopted
Ensure the current capabilities in Mexico TTS Client Operations with regards Pre Paid and Com Cards, Payments and Receivables, and Liquidity Management Services are to standard with business need and client expectations. Monitor performance and address any trending or structural issues
Collaborate with readiness team to ensure Mexico TTS Client Operations are well prepared for any product or market level changes as it impacts Pre Paid and Com Cards, Payments and Receivables, and Liquidity Management Services
Minimum 10 Years, experience in Financial Services
Demonstrated skills in large operations
Proven ability to establish and maintain business partnerships and client relationships
Experience analysing client requirements and developing suitable, cost effective solutions
Client relationship and solution skills
Spanish and English Speaker

Ops Support Intermed Analyst Resume Examples & Samples

Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end
Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution
Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners)
Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities
5+ years of direct experience managing client relationships
TTS product knowledge, including a detailed understanding of product functions, operational structure, & support processes
Demonstrated ability to provide outstanding client service
Industry Knowledge: Breadth of knowledge of the business and organization
Travel required – 25%

Ops Support Lead Analyst Resume Examples & Samples

Support the strategic development and implementation of a programme to enhance IA’s assurance planning data analytics and MIS capabilities within the function
Manage the development of assurance planning data analytics and MIS requirements on a global basis as they relate to IA activities across all Citigroup locations
Proactively manage all assurance planning initiatives as they relate to data analytics and MIS provided to both internal and external parties. This includes process reengineering to enable the achievement of IA strategies and initiatives
Design and continually streamline the process whereby data owners (Chief Auditors) sign off the data accuracy and completeness of the IA assurance plan
Support the design and build of MIS and insight-driven, quantitative and qualitative reporting to address planning requirements to senior internal and external stakeholders, Audit Committees and Regulators
Build and support the analytical processes to enhance the reporting and assessment of the annual audit plan for the Citi Chief Auditor and the members of the IA Executive Committee
Establish and maintain close contact with key IA personnel to ensure close collaboration across the function on data validation and key MIS activities; and
Be the established “point-person” for Chief Auditor MIS support in relation to IA assurance planning
Proficient in data analytic tools and MIS reporting tools
Experience in planning and quarterly re-forecasting
Specific proven expertise in the provision of time sensitive accurate data analytics and data processing activities to a variety of senior internal and external stakeholders on a global basis
Excellent interpersonal, organizational, and coordination skills
Excellent written and qualitative analysis skills
Experienced in the direct production of high quality ‘Board level’ reporting, including focused analysis, trending, and qualitatively strong summarization of results
Technical skills include SQL (including writing scripts for data extraction), VBA, Advanced Microsoft Excel and Access, and high proficiency across the MS Office suite
Ability to assimilate information to become a subject matter expert in that discipline
Demonstrable ability to take the initiative and operate as a dynamic change agent
The candidate will have experience in utilising mainstream Business Intelligence tools (for example, BOXI, Cognos, Qlikview). Additionally, will be required to have experience within ETL (Extract, Transform, Load), real time transactional systems, data cleansing and validation within imperfect and manual data environments
Proven operational experience in influencing geographically dispersed teams of world class professionals. Their experience will have been in highly respected diversified institutions with complex and diverse products and customers; and

Senior Manager Business Standard & Ops Support Resume Examples & Samples

Establishment, enforcement and ownership of assigned RBWM operational manuals, procedures and policies
Act as contact point coordinator and relationship management for assigned channel, global functions and business areas to effectively and efficiently manage operational matters
Regular review and monitor all operational management activities, interpret implications, requirements and potential issues for senior management
All aspects of assigned operational procedures and control reviews
Provide guidance and act as second level issue and escalation exception handling
Business units – ensuring controls are in place, adequate and protect the business, tracking and remediation of issues
Internal areas – ensuring proper communication and providing input into process and manual changes, initiatives, and acting as the business representative for RBWM
This position must remain current with all Operational (both local and Group FIM), Audit, Compliance, and HIFIC, through the Bank and Subsidiary operations
The amount of supervision required for this position is independent. Incumbents are expected to work within overall guidelines and timeframes making deadlines set forth
Standard office environment. Minimum travel required
Minimum of four years proven and broad based banking experience or equivalent, including experience in Operation and Branch management related activity or equivalent
Ability to accurately evaluate information and present recommendations based on facts
A track record of delivering and managing complex programs and projects
Capable to make projection outcomes for specific actions and or strategies
Proven ability of managing to plan and achieve results
Successful project and staff management
Six Sigma training is preferred
Qualifications would include an undergraduate degree in Business Administration or a related field
Sound understanding of the customer segments, banking and financial service industry including competitors, market and industry developments

Ops Support Intermed Analyst Resume Examples & Samples

Related experience in a production support or project management role
College Degree or 5 years equivalent work experience
Demonstrate effective communication skills ,Demonstrate the ability to communicate effectively to different audiences. Ability to communicate, educate and support a large user base
Adapts and works well with diverse individuals. Ability to maintain lasting business relationships
Strong user of Microsoft Office suite of products. (3+ years)
Logical minded person who can understand complex issues & think about them with precision

Sales Ops Support Manager Resume Examples & Samples

Strives for excellence in all aspects of the team, mentor, coach and development of staff to allow them to attain their goals
Ensure work is completed on a timely basis while maintaining solid controls
Handles complex problems and reviews transactions for processing
Prepares and analyzes production reports as assigned
Communicates system problems promptly to the systems support and Ft. Mill management
Researches and resolves complex processing issues for branch operations and centralized collections
Monitors and sets goals for employees as needed and addresses performance and other issues as needed
Assist in human resources and personnel management to include but not limited to hiring, interviewing, scheduling, payroll processing, compliance with legal requirements
Strive for excellence in all aspects of the supervisor’s team, mentor, coach and development of staff to allow them to attain their goals
Five years’ experience in financial services industry
Experience managing an operations team – transaction processing experience would be ideal
Lead re-engineering efforts
Ability to build business relationships across functions and units
Knowledge and understanding of complex computer systems, process flows and improvements
Understanding of complex risk and control requirements and ability to maintain strict compliance standards while maximizing efficiencies
Financial planning and or accounting background a plus
Prior people management experience in deadline driven environment

Ops Support Lead Analyst Resume Examples & Samples

Knowledge of regulatory reporting processes within a financial institution
Finance and Accounting Data warehousing experience
Hands-on experience working on data quality programs
Strong background in reference data with a focus on Entity or Account data
Previous experience working with Financial Services reporting platforms
Understanding of bank accounting and back office operations
Advanced knowledge of MS Office, Visio and PSQL
Strong analytical skills and writing skills
Must possess excellent communication skills with the ability to be drive consensus

Ops Support Lead Analyst Resume Examples & Samples

Reference data knowledge required
Ability to perform reviews or processes and identify issues/ gaps
Proven success in leading a team
Ability to proficiently use MS Office products, particularly Excel and powerpoint

Ops Support Intermediate Analyst Resume Examples & Samples

Generate and publish daily and monthly global operational reports
Create new reports to cater to urgent requests from management
Perform analysis and publish operational trends summarized in tables, charts, and graphs for management reporting
Liaising with multiple regional contacts to review trends and resolve issues
BA or 3-5 years of relevant analytical experience
Advanced MS Access and MS Excel skills required (e.g. VBA and Advanced Macros)

Ops Support Intermediate Analyst Resume Examples & Samples

Lead CXO scorecard initiatives, including content control, socialization, and analysis of drivers for reporting to CXO audiences
Provide localised execution support of centrally defined initiatives
Manage the development of all the data analytics and MIS requirements on a global basis as they relate to IA activities
Across all Citigroup locations
Support the design and build of MIS to address all of the IA reporting requirements to all Audit Committees within the Group (per alignment of the role)
Design and continually streamline the process whereby data owners (Chief Auditors) sign off the data accuracy and completeness of the central audit data
Excellent written and qualitative analysis skills; and
An appreciation of Internal Audit and the processes followed would be advantageous

Sales Ops Support Manager Resume Examples & Samples

Customer Service / Sales experience necessary - 2 years preferred
Strong problem solving and influence skills required
Acute attention to detail and follow through
BA/BS preferred or equivalent experience
Supervisory experience - 2 years preferred

Ops Support Lead Analyst Resume Examples & Samples

Detailed knowledge of the regulatory environment under which Citi operates
Familiarity with industry regulations around Know Your Customer is preferred
Knowledge of Trade Life Cycle, Investment Bank Operations is preferred
Knowledge of relational nature of data, including client hierarchies
Strong Microsoft Office skills: Word, Excel, PowerPoint
Organized with an excellent attention to detail
Strong understanding of operations controls and metrics models is required
Ability to manage complex projects with global stakeholders at senior levels in the organization
Ability to influence project outcome across various departments in the bank to enhance control and optimize operations

KYC Ops Support Manager Resume Examples & Samples

Oversight of KYC control environment
Liaison with Compliance Department and the senior management within Business units supported
Ensure team SLAs are met
Delivery on targets and objectives in line with timelines dictated by BAU and Refresh Programme
Oversight of On boarding of new clients of the bank onto Citi platforms
Excellent knowledge/understanding of control environment,
Experience of working within a regulatory/control environment, preferably in a supervisory capacity or with ownership of a KYC related project
People management and leadership experience
Good academic qualifications would be desirable, strong control background and / or experience, operational reference data advantageous
Strong leadership and teamwork skills in a local setting, as well as across different geographic locations
Must possess good communication skills
Strong organisational skills with excellent attention to detail
Ability to focus on high quality work while under pressure

Ops Support Intermed Analyst Resume Examples & Samples

Previous Collections and dialer administration experience preferred
Attention to detail with thorough follow through skills
Effective influencing skills
Ability to supports multiple work groups within the department
Ability to develop documentation of procedures and processes for departments supported
Ability to interact with various levels of management

Procurement Ops Support Manager Resume Examples & Samples

Routine and ad hoc reporting of transactional data and P2P Operations metrics and SLA’s,
Assist in maintaining a strong internal control environment,
Provide ongoing training to users on SRM, SAP Procurement and related processes,
Monitor 2nd Level P2P Service Center tickets to determine issue resolution and process improvement or system enhancement opportunities,

Sales Ops Support Unit Spvr Resume Examples & Samples

Bachelor degree from any reputable university
Having 2 years experience in the same field
Able to lead the team in stressful situation
Proficient English oral and written

Rohq-hrss-ops Support Intermed Analyst Resume Examples & Samples

Systems or tools development in a variety of programming languages and hardware platforms
Design, test and implement automated systems/tools
Maintenance and problem solving of all aspects of the automated systems/tools
Modifications to the automated systems/tools to adapt to new process or comply with business drivers
University degree related to Information Technology, Computer Science, or Engineering
At least 5 years experience in the design and implementation of automation systems/tools so support process improvement and reengineering
Understanding of computer programming and software development
Innovative and creative thinker to design automated systems/tools
Good communication (written/verbal), facilitation and presentation skills
Ability to facilitate technical and process improvement design sessions
Ability to translate requirements into design specifications and experience in developing design documents
Understanding and experience with the Software Development Life Cycle (SDLC)
Understanding of system architecture and component-based architecture and design
Software development experience using VB, VBA, .NET, Sharepoint
Knowledgeable in software quality concepts such documenting source code and software language specific code quality practices
Knowledgeable in concepts of continuous integration
Familiarity with Oracle and Microsoft technologies, such as
Inspire excellence – be the standard
Be unselfish – empower others
Reward results – promote meritocracy

Ops Support Unit Team Lead Resume Examples & Samples

Team and Leadership Development
Excellent communications skills (written / verbal) at all organisational levels
Results/task orientated with excellent attention to detail
Ability to manage and prioritize effectively and resolve conflicting priorities
Ability to work well as part of a team and autonomously
Good MS Office skills including Access, Excel and MS Powerpoint
Computer literate and ability to grasp several in house systems quickly
Demonstrates sound judgement and professionalism in decision making/problem solving, escalating to management as appropriate
Finance related Bachelor degree or equivalent
Industry exams. E.g. CISI

Ops Support Intermediate Analyst Resume Examples & Samples

Data analytics and MIS for IA Operational activities to assist in the strategic achievement of operational goals and efficiencies within the function; and
Support the strategic development and implementation of a program to enhance the data analytics and MIS capabilities within the function
Support and continually streamline the process whereby data owners sign off the data accuracy and completeness of the central audit data
Develop, implement, and produce regular MIS reporting on internal operational activities, to track IA performance and support internal tracking and BAU operations; this includes supporting processes to enhance the reporting and assessment of the annual audit plan
BS/BA degree or equivalent combination of education/experience
Specific proven expertise in the provision of time sensitive, accurate data analytics, and data processing activities to a variety of senior internal and external stakeholders on a global basis
Experience of operating in a manually intensive data environment, extracting information from disparate sources and transforming it into meaningful information
Experience in the direct production of high quality reporting, including focused analysis, trending, and strong summarisation of results
Essential technical skills include advanced Microsoft Excel and high proficiency across the MS Office suite in general; SQL or VBA
Experience in providing MIS ideally on a global basis, working across multiple information sources and providing aggregated, coherent outputs
Experience with ETL (Extract, Transform, Load), data cleansing and validation within imperfect and manual data environments
Ability to work under pressure, and delivery timely, accurate, analysis

Ops Support Intermed Analyst Resume Examples & Samples

Work collaboratively across the organization to grow the scope of analytical support being provided in order to add the most value possible to the organization and functional teams
Generate monthly reports; request and publish commentary on operational performance
Support inquiries from operations team and provide clarification
Support adhoc reporting requests from senior management
Responsible for data quality and master data maintenance
Implement controls and ensure accuracy and completeness of reports
Generate and maintain standard operating procedures of global reporting guidelines and exceptions
Interact with all levels of management, including regional/global mangers and senior management from various HRSS products and functional teams
Liaise with multiple regional contacts to review trends and resolve issues
Experience in building queries to generate customized reports
Ability to work within a team environment as well as autonomously, multi-task and take ownership of deliverables
Ability to prioritize deliverables in a demanding, highly pressurized environment

Ops Support Intermediate Analyst Resume Examples & Samples

Perform analysis and publish materials for review - operational trends summarized in tables, charts, and graphs as required for management reporting
3-5 years of relevant analytical/ reporting experience
Advanced proficiency in MS Excel, Excel VBA, Access and Macros
Experience with industry standard reporting tools (e.g. QlikView and Business Objects) preferred
Ability to navigate effectively in a changing environment where competing priorities require flexibility

Comcast Ops Support Software Developer Co-op Resume Examples & Samples

Major: Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Software Development, Information Systems
Experience with server-side web frameworks such as Struts, Spring, or node.js
Experience with Relational Database Management Systems: MySQL, Oracle, MS SQL
Understanding of reading and developing database schema diagrams
Knowledge of Linux operating systems and underlying applications/configurations
Excellent oral/written communication skills giving individual the ability to gather requirements and adapt to changing requirements effectively
Strong Excel and PowerPoint skills a must
Able to work both independently and on teams Willingness to learn and work in a fast-paced environment

Spec, Comml Tech Ops Support Resume Examples & Samples

Complete daily activities, use as needed, various measurement tools including CSG, Excel, Access, SharePoint, SFDC
Order tools by PO and/or MSR
Work special projects, including event planning, vendor communications liaison, multiple project management, and new employee onboarding
Manage EMS entries when needed
Work with project managers to gather requirements, establish standards, and define metrics and reporting needs
Provide administrative support to the managers and Supervisors of the Operations team such as ordering office supplies
Assist with maintaining fleet management, uniform ordering for tech ops, tool ordering
Manage equipment min/max levels for advance service/fiber services and some broadband services
Ensure that all materials from each project are received (staged) then ship to local areas POC
Knowledge of cable industry or service industry is helpful
Excellent working knowledge of Excel and the ability to develop complex reports
Ability to work unsupervised and under tight deadlines
Ability to look at and work on Computer for an extended period of time
Ability to effectively use telephone for communication

Ops Support Lead Analyst Resume Examples & Samples

Responsible for financial and budgetary management with a special focus on the co-source budget for IA globally
Create and maintain audit activity cost analysis for IA globally
Directly reports to and provides support to the IA Director of Resource and Efficiency Management
Ability to quickly and independently compile/generate and analyze financial reporting data/trends and provide weekly/monthly reporting to senior management
Independently analyze and deep dive into financial information to ensure accuracy of data reported to senior management
Compile key statistics on time-allocation of all staff and recommend changes to senior management
Ensure that established guidelines/policies are adhered to and updated as necessary
Identifies/resolves complex problems with significant budgetary impact
Demonstrates ability to lead projects or offer solutions at an advanced level
Acts as a liaison between IA senior management and Finance
Serves as analytical and/or procedural expert, representing a unit or team on cross-functional operational processes or project deliverables
Applies/demonstrates advanced understanding of financial analysis
Acts as advisor or coach to new or lower level colleagues
Persuades and influences others through developed communication and diplomacy skills
BS/BA degree or equivalent combination of education/experience in Accounting/Finance
A self-starter, self-confident individual who is detailed oriented, has well developed listening skills, can engage a small group and possess the ability to identify and escalate issues as they arise
Effective negotiation and data analysis skills. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
Strong interpersonal skills for interfacing with all levels of internal and external audit and management
Strong knowledge of MS Office, including proficiency in Excel / Access/Powerpoint / Business Objects

Ops Support Intermed Analyst Resume Examples & Samples

Responsible for ensuring the timely and accurate tracking of financial transactions and the timely resolution and communication of discrepancies to the appropriate business owners to mitigate potential losses
Ensure processes are in accordance with FDIC, and Audit/Compliance procedures and guidelines
The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position

Analyst, Store Ops Support Resume Examples & Samples

Development of new technology platforms to support the functionality of intranet and all field applications and tools
Presents recommendations to moderately complex challenges or business needs
Tends to take action that is consistent with available facts and documented processes, guidelines, and practices
Find solutions to application enhancements
40%: Maintain and resolve all current Lotus and Google applications in Gameplan
30%: Create project roadmap and execute steps required for tool enhancements such as Google Gameplan, Scheduling Tool, On-Line Work Orders and all additional functionalities
15%: UAT of all backend builds from IS to ensure proper integration into Gameplan
10%: Optimizing applications and system tools for Mobile usage
5%: Additional responsibilities as directed
Bachelor’s degree in a technical area
2+ years experience in Lotus applications and Google
Self-starter with ability to model and deliver ad hoc analysis in a concise format to all levels in the organization
Excellent oral and written communication skills with strong analytical, problem solving and decision making skills
Aptitude for effective and efficient utilization of computer technologies including MS applications such as Excel, Word and Power Point. Knowledge in Lawson and/or Hyperion Planning a plus
Strong organizational skills with demonstrated ability to manage multiple assignments and deadlines

Ops Support Intermed Analyst Mon-fri Resume Examples & Samples

Strong communication skills (both written and verbal)
Ability to work effectively in the face of shifting priorities and multiple deadlines
Ability to present recommendations to the management team
Flexible and adaptable to change

Ops Support Lead Analyst Resume Examples & Samples

Provide guidance in evaluating risks & implementing appropriate controls, including ensuring appropriate remedial actions are in place where deficiencies are identified
Participate in evaluating; Strategic & Tactical Change; Policy and Process updates; Regulatory requirements etc
Management / Oversight of Corrective Action Plan remediation process
Proactive audit support; Health checks, identification of thematic issues etc
Practical Operations processing experience in an ICG product line - FX, Loans, CRMS, Listed Derivatives, OTC Derivatives, Equities, Fixed Income, or operations control. If no Operations control experience, the candidate must be able to demonstrate a significant understanding and track record of control within their line experience
Ability to think strategically and tactically
Proficient in metrics/KRIs assessment and reporting
Strong organisational skills with ability to multi-task
Analytical with good attention to detail and strong problem solving skills
Proactive, able to take the lead in devising creative solutions
Efficient team player

Ops Support Intermed Analyst Resume Examples & Samples

Support management in managing daily operations for investigation of IO Control General Ledger Postings, Formatter releases, and CitiGL Postings
To serve as an early warning mechanism to detect errors in the processing flow so that these may be corrected before impacting customers
Assist management in managing daily workflow
Responsible for becoming knowledgeable of accounts and processes within the team in order to assist the management team in staff questions
Analysis of complex process and financial flows

Manager Business Standard & Ops Support Resume Examples & Samples

Enforcement of operational manuals, procedures and polices to ensure full adherence to Group, legal and regulatory requirements across assigned RBWM functional areas, including the branch network
Act as primary contact point for operational issue escalation and exception handling from RBWM network
Actively support RBWM business channels with operational management activities with guidance and monitoring through an effective and efficient framework, interpret implications, requirements and potential issues for senior management
Liaise with other business operations support areas (Global functions, business units etc..) to mitigate and/or prevent reoccurrence of issues
Minimum of Three years proven and broad based banking experience or equivalent, including experience in Operation and Branch management related activity or equivalent
Must have Investment Funds in Canada/Canadian Securities Course (or Canadian Investment Funds)
Excellent working knowledge of business operational management principles
Understand the RBWM strategy and collaborate with the business to accomplish this strategy
Highly developed inter-personal skills for dealing with a diverse range of senior stakeholders
Demonstrated business knowledge

Ops Support Intermed Analyst Resume Examples & Samples

Participate in projects involving branch processes and accounts
Communicate and escalate issues to Senior Management
Interact with back office and branch personnel
Review and approve Financial Entries up to $50mm
Perform complex account investigations and resolve within department standards
Responsible for providing support services to approximately 800 branches and 320+ back offices, Image ATM investigations for missing cash deposits for all Citi machines, and ensure resolution of all BFI cash accounts and subledger entries
Perform risk control; identify potential fraud and self-assessment duties as assigned

Ops Support Lead Analyst Resume Examples & Samples

Strong analytical skills and end to end analysis of products and processes
Extensive interaction with Senior Management, written and oral
Strong production management and analysis experience
Proactive and take ownership management approach

Ops Support Intermediate Analyst Resume Examples & Samples

Able to work independent of supervision
Strong organisation skills, driven, self-starter
Competent excel user able to manipulate sizable quantities of data and draw out meaningful reports
Able to present information in manner which drives the recipient to take action
Strong communicator able to work with people around the world
Able to work on their own and with a virtual team
Completer finisher
Task driven
Can drive process improvement

Internal Audit Ops Support Lead Analyst Resume Examples & Samples

Analyze, manage, and report on the effectiveness and efficiency of Internal Audit through functional improvements as well as coordination and communication between support and business functions, including partnership with Citi Finance Group
Contribute to short and long-term organizational effectiveness and efficiency on a regular basis, considering resource requirements, location, productivity initiatives, team sizing, etc
Partners with Finance to appraise and evaluate the results of overall financial and resource data regularly and systematically, and reports these results to IA Leadership, Finance, Controllers and other key stakeholders globally
Assist with design and maintenance of Internal Audit Operations structure to effectively accomplish Internal Audit’s goals and objectives
Involved with managing multiple aspects of financial and resource accounting operations, including transactions related to general ledger, payables, accruals and financial reporting, partnering with Finance Group and other key stakeholders as necessary
Analyzing Internal Audit's financial results with respect to trends, costs and budgets. Issue regular status and ad hoc reports to key stakeholders
Assessing Internal Audit requirements related to internal financial reporting requirements, and ensuring that certain Internal Audit records are maintained in accordance with generally accepted accounting principles
Assisting senior management in financial planning and results management. Work with other team members to understand trends and cost drivers and define appropriate reports for tracking
Coordinating, preparing and reviewing financial, resource and operational reporting on a systematic basis
Assistance with managing relationships with Internal Audit internal partners and certain external service providers
Assesses the provision of technology solutions for Internal Audit Operations including the communications medium, audit technology solutions and technology applications and hardware
Provides ad hoc information requests as deemed necessary working with the multiple stakeholders including Finance, Controllers, HR, and MIS team
Partner with key stakeholder to create and maintain audit activity cost analysis for Internal Audit globally
Ability to quickly and independently compile/generate and analyze financial reporting data/trends and provide weekly/monthly reporting to senior management
Directly reports to and provides support to the Internal Audit Director of Resource and Efficiency Management
Internal Audit knowledge and experience strongly preferred
Strong experience in a related role with extensive experience in business, functional and people management
Working knowledge of short and long term budgeting and forecasting, rolling budgets, and cost-benefit analyses
Excellent knowledge of MS Office, including advanced proficiency in Excel / PowerPoint / Word. SharePoint knowledge is a plus
Strong mentoring, coaching experience to a team with diverse levels of expertise
Entrepreneurial team player who can multitask
Ability to operate as an effective tactical as well as strategic thinker
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
Strong issue identification and problem solving skills
A self-aware, self-confident individual who has well-developed listening skills, and a strong ability to engage a group of accomplished business unit heads who are partners to the Internal Audit team with regards to operational and financial activities

Ops Support Lead Analyst Resume Examples & Samples

Process Management and Oversight for Balance Sheet Governance
Review daily processes and designee for account ownership Roles and Responsibility
Distinguish account types and report data for both aging and material risks
Provide oversight for Financial Investigations including the control for Finance requests and Federal Reserve reporting
Perform complex account investigations and resolve within 24 hours
Responsible for Commercial Operations financial processes
Perform risk control, identify potential fraud and self assessment duties as assigned
Manage department FTE and productivity

Ops Support Intermed Analyst Resume Examples & Samples

Business critical position is required to support the Intrabank Settlements and Tax Process which consists of over $2.9B in transactions daily
Responsible for state and federal tax payments and reporting as well as supporting FIMP DDA processing, US Bank check deposits, brokerage processing and processing wire reimbursements for NOLW Global
Provide Subject Matter Expert support on state tax guidelines and Intrabank Settlements
Support critical, high-profile activities associated with CitiGL, Rainbow USA, TIS, Proof and IO Control
Support management team including but not limited to monitoring workflow, training staff and sourcing issues

Ops Support Group Manager Resume Examples & Samples

1 Develop a Data Quality Management strategy, tools and implementation plan for the AML Global Function to position Citi as world-class in this key data management discipline
2 Cultivate a high performing team of DQ Analysts/Stewards with the required leadership, influence and relationship management skills to interact with Global Functions, Business and Technology leaders
3 Plan, manage and oversee the design and implementation of data quality measurement programs tailored to AML to identify data quality issues and associated controls, including but not limited to, the AML End to End (E2E) Reconciliation Program
4 Manage AML DQ scorecard development in accordance with the DQ Standard Operating Model (DQSOM)
5 Oversee the development and operation of robust Data Steward operations supporting AML DQM scorecards, and ensuring items of interest (IOIs) are remediated by performing root cause analysis and creation of IMRs
6 Interact and maintain a strong partnership with senior business leaders across Technology, the Global Functions, and our Business Partners

Ops Support Intermed Analyst Resume Examples & Samples

Support compensation recommendation feed generation, validation and distribution to all regional HRSS partners in support of compensation planning cycles throughout the year, including planning and coordination with regional HRSS teams
Partner with businesses to facilitate compensation process enhancements and provide training and ongoing support to the compensation teams. Leverage HRSS Regional infrastructure, to enhance local support services
Partner with the technical development team with responsibility for support activities
Minimum three years experience in supporting HR systems or services for demanding clients
Strong analytical skill set and affinity for metrics and data required
Intermediate user skill set in MS Excel and Access required. SQL experience a plus
Ability to define strategic solutions and develop plan to accomplish
Previous experience with systems or affinity for technology is a plus

MYS Ctsm Kl-ops Support Group Manager Resume Examples & Samples

Manage a team of data analysts, data miner, MANTAS expertise, senior data analysts, AML optimization analyst and/ or managers (SME's) in the design and execution of their own as well as their team's business projects/processes
Develop talent. Optimize, standardize and potentially centralize key activities to gain scale
Minimum Bachelor’s degree or equivalent required
Minimum 7+ years of relevant experience with 3+ years of managerial experience
Strong Analytical experience in banking industry
Compliance/AML knowledge would be a plus
Proficient in Excel / Database (SQL) / Analytical tool experience
Experience in working with MANTAS, Actimize and various banking product processor
Excellent interpersonal skills - able to communicate effectively with all levels within the organization
Data Warehouse / Banking product knowledge is a plus
Understanding and evaluating feasibility of analysis solution based on AML Ops needs, risk and technical requirement/limitation
Evaluating and deciding on technical analysis approach and design based on capacity/ constraints of current tool set and environment to ensure that appropriate methodology is selected to draw conclusions and make recommendations answering specific business needs

Ops Support Intermediate Analyst Resume Examples & Samples

Work collaboratively across the organization to grow the scope of analytical support being provided to add the most value possible to the organization and functional teams
Support ad-hoc reporting requests from senior management
Interact with all levels of management, including regional/global managers and executives from various HRSS products and functional teams
Experience in building queries to generate customized reports; PeopleSoft experience, preferred
Experience with SharePoint and knowledge of HTML preferred

Suprv, Proj Planning & Ops Support Resume Examples & Samples

A bachelor’s degree in science, engineering, or related field is required. A master’s degree in a related discipline also is a plus
Minimum of 10 or more years of experience in programming/system analysis, project management, and/or IT strategy planning or other related area required including at least 2 year in a technical leadership role
At least 5 years’ experience in managing Cloud based/ (SAAS) software delivery, systems integration, and/or software development projects
Proven success leading technical teams including systems administrators, software developers, database administrators, and analysts
Expertise in Business Architecture analysis to propose feasible enterprise class solutions
Experience leading migrations and upgrades of large legacy applications/databases to cloud architecture
Minimum of 2 or more years of experience in Sales force platform
Leading IT projects teams
Experience in the Utility industry
Prefer operational experience
PMP or other project management certification, preferred
Sales force Admin certification, preferred
Strong teamwork and interpersonal skills at all levels
Knowledgeable in function supported such as requirements, application development, testing,

Ops Support Intermed Analyst Resume Examples & Samples

Business Critical production position is aan individual contributor
Support management in managing daily operations for investigations of outstanding items
Responsible for becoming knowledgeable of accounts and processes within the team in staff questions

Internal Audit Ops Support Lead Analyst Resume Examples & Samples

Maintains the project documentation around the AIMS improvement initiative
Responsible for producing materials for and organizing the AIMS Steering Committee
Responsible for producing materials for and organizing the AIMS User Feedback Council
Participate in developing training materials for the AIMS application
Work closely with the overall AIMS Project Team and Citi IT, the technology group that develops and supports the AIMS application
Participate in troubleshooting production problems with the AIMS application
Provide periodic ad-hoc demos of AIMS functionality to various stakeholders within Internal Audit
Participate in ad-hoc technology related projects
Demonstrates experience in managing teams within a matrix reporting environment
Experience in the execution of UAT
Experience developing and analysing business requirements and functional requirements
Experience in developing system instructional documentation for users
This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
Experience within Internal Audit or Compliance would be an advantage
Experience with a GRC Technology solution (e.g. MetricStream, Archer, BWise, etc.) would be an advantage

Nerve Ops Support Engineer Resume Examples & Samples

Perform shift Nerve Center coverage managing PaaS Cloud Platform
Fulfill incident requests from internal and external customers surrounding the management of PaaS Platform within applicable Service Level Objectives
Follow standard operating procedures and policies in administering the PaaS Cloud Services
Execute approved changes during change windows
Remotely deploy, configure, troubleshoot and optimize hardware
Contribute to the Oracle DevOps toolchain through python/php and bash scripts
Monitor and test system performance and provide performance statistics and reports
Recommend and execute modifications to Linux systems in order to improve efficiency, reliability, and performance
Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within PaaS Cloud platform
Coordinate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of Linux systems to meet business demands
BS computer science or Equivalent Qualification and/or 3+ years equivalent work experience
At least 2 years exp in Middleware/System admin within any of the following technologies - Oracle WebLogic , IBM Websphere, JBoss, Apache tomcat or any Java EE compatible application servers
At least 2 years production exp in supporting within any Unix-like operating systems(Linux/Unix/Solaris) and middleware
Working knowledge of web applications, http requests/responses, headers, response codes, Basic web development experience a plus
Basic System Administration, Shell scripting with Perl/any Shell , Functional knowledge of SQLPlus
Ability to communicate well at all levels, Strong organizational skills, Self-motivating, ability to work in a team environment, Ability to learn new skills quickly with little supervision
Additional Skills (preferable) includes Networks, Understanding of IP networks, ability to analyze and monitor network traffic, DNS
Prior experience in Technical Support is a plus, ITIL (training or certification) or IT Service Management is a plus
Familiarity with TCP/IP protocols, firewall management, and database administration
Good technical knowledge of current network hardware and standards
Hands-on hardware and software troubleshooting experience
Certification(s) in a Linux Administration in any distribution
Certification(s) in a Oracle Database Administration
Certification(s) in a WebLogic Administration
Prior experience in mission-critical support role
Prior hands-on experience with Java/Python Development
Experience with Hadoop, Puppet or Graphite frameworks
Experience with Jenkins/Hudson or other continuous integration environments
Experience with GIT
Experience with Oracle Linux/Solaris
Experience with virtualization frameworks such as VirtualBox, OVS/OVMM

SVP Ops Support Group Manager Resume Examples & Samples

Strong people management and leadership skills
Ability to analyze and establish good work flow decisions within the group and manage complex work flow for the group to run smoothly
Strong analytical skills across all Financial Streams and end to end analysis
Extensive interaction with Senior Management, written and oral
Strong budget and financial control experience
Strong production management and analysis experience (i.e. PVTS, WFM)
Proactive and take ownership management approach
Exceptional line balancing experience required across multiple highly complex high risk functions

Sales Ops Support Specialist Resume Examples & Samples

Significant previous EA experience
Salesforce (SFDC) experience from a dash-boarding, reporting and data extraction perspective
Superior knowledge and extensive experience with Microsoft Office - advanced Excel and PowerPoint
Experience in providing operational support to the sales organization
Extensive experience managing international travel
Proactive self-starter with the ability to work efficiently in an international fast paced environment
Ability to learn processes and technology quickly
Highly organized with exceptional attention to detail and pride in quality work
Tactful, diplomatic, professional and discrete
Proven ability to operate independently with initiative with minimal direction
Adaptable approach with the ability to juggle and manage changing priorities
Strong communication skills both verbal and written
Confident in dealing with senior colleagues
Ability to cope under pressure, meet tight deadlines and challenge where necessary

Ops Support Manager, AVP Resume Examples & Samples

Develop and maintain highly effective relationships with HR Partners to ensure full engagement and open lines of communication, achieve satisfaction levels and increase growth opportunities
Accountable for managing day-to-day service delivery operations team for North America including driving metrics of the team, executing monthly evaluations, and coaching and development of Specialists
Conducts robust and meaningful monthly one on one’s for each employee as well as administering mid-year and year-end performance evaluations
Identifies the need for up-training, performance management and conducts side by side coaching when necessary
Demonstrates the ability to manage and participate in ad hoc projects
Provides support to team on requests with Program, Policy and Procedure Knowledge and tool expertise with special focus on customer satisfaction
Demonstrates a strong leadership ability to guide or direct others through actions and influence while making good business decisions that balance the needs of the business and HR partners
Provides a focus for SLA management and customer satisfaction across the relevant customer base
Demonstrates a firm foundation in change management and organizational design in a continually changing environment
Understand the importance of manager oversight of responsibilities and can execute timely
3-5 years’ experience leading staff in Production / Operations environments preferred
Good working knowledge of HR business processes
Demonstrated ability to work collaboratively, proactively and enthusiastically with others within an organization
Ability to monitor and measure progress to ensure effective operations and strong execution
Displays the ability to hold others accountable and deliver against high performance standards
Ability to multi-task, prioritize, and effectively manage multiple deliverables at the same time
Ability to work effectively in an environment where compliance with processes and procedures is of priority
Strong presentation and communication skills (oral and written); demonstrated ability to influence clients and colleagues
Requires flexibility with schedule

Centralized Ops Support Center Manager Resume Examples & Samples

Communicates with customer on technical business issues
Prepares and provides operational information (execution and service level agreement metrics) for Quarterly Business Review meetings and participates as needed
Develops and manages SG & A budget within Centralized Ops Support Center business guidelines
Executes other managerial responsibilities, i.e., hiring, performance reviews and acquisitions consistent with established business strategy. Recruits, hires, and retains Service support operational staff. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports
Identifies and works to establish meaningful measurements of cost, quality and cycle time specific to staff members and the general area of supervision. The measures should provide insights into operational effectiveness and form the basis for continuous improvement
Performs other duties as related to customer satisfaction, deployment of strategic initiatives and operational management of both our internal and external customers
Strong knowledge of service industry as well as facility management services
Demonstrated leadership ability and excellent communication and interpersonal skills
Communicates effectively with internal and external customers, and works to proactively initiate leadership across different business groups
Proven ability to manage multiple teams simultaneously
Strong ability to establish partnership with sales and account management team and their customers

Assistant, Logistics Fab Ops Support Resume Examples & Samples

Have basic knowledge in MS Office
Enjoys hands-on physical work (lifting of bulky heavy items) and keen interest in warehouse logistics
Forklift license will be an advantage
Working Hours: Office Hours
Mandatory to support peak period; weekends including PH; month, quarter and year end. May be required to work overtime

Technical Customer Ops Support Specialist Resume Examples & Samples

BS or BA in Bus Admin, Communications or Computer Science or at least 3 years of related work experience
Strong technical orientation and experience supporting proprietary and standard applications. Have the ability to troubleshoot problems in a logical manner
Ability to effectively manage multiple tasks at a time, prioritize as necessary so that all clients receive the highest level of customer service. Must have clear, concise written and verbal communication skills
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Identifies possible solutions to a variety of technical problems and takes actions to resolve
Ability to work accurately under pressure
Ability to work in a technical team environment
Ability to work second shift on a rotational basis

Customer Ops Support Resume Examples & Samples

Demonstrates working knowledge of business practices and procedures
Demonstrates working knowledge of product/service features used in customers' businesses
Demonstrates working knowledge of Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Interprets and applies systems knowledge and tools to manage customer requests with supervision
Performs billing and collection activities, including verification and pre-billing in an accurate and timely manner
Responds to billing questions from patients and third party payers
Creates and maintains customer files
Aisst in preparation of monthly reports
Resolves routine problems/issues
Coordinates problem resolution with alternate sources
Offers customers alternatives based on available tools and information
High school diploma
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems

Field Ops Support FH Resume Examples & Samples

1 - 2 years’ experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
Basic mathematic skills

Senior Rep, Customer Ops Support Resume Examples & Samples

Responsible for supporting project management team by completing outreaches and performing outlined project tasks
Works closely with consultants to prepare presentation materials, process relevant casework and update appropriate tracking materials for customer projects
Collaborates and supports with implementation team on strategic engagements
In-depth knowledge in technical or specialty area

Sales Ops Support Analysts Resume Examples & Samples

Assist Sales Teams in securing proper order documentation for execution into systems
Validate the accuracy of incoming orders. Make adjustments as needed
Resolve issues that arise by leading discussions, determining facts, and applying policy
Review contract to determine all elements of the transaction. Add proper product ID’s to order for any bundled items (Subs, PS, Services, etc.)
Communicate clearly and effectively with all levels of the Company
Must understand the principles of multiple element accounting and be able to apply those principles to the review and handling of order transactions
The ability to manage stress without it negatively effecting work quality or professional demeanor
Knowledge of Microsoft Office tools, or the ability to learn and master these tools
Excellent work attendance records and habits
Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage

Senior Spec Customer Ops Support Resume Examples & Samples

Working knowledge of Linux
Ability to read computer and system logs
Ability to troubleshoot and repair computer based systems remotely
Identifies possbile solutions to a variety of technical problems and takes actions to resolve
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Ability to work second shift
Collects basic information needed to analyze a problem, situation or issue
Performs routine or basic analysis, following the correct steps and using the appropriate tools, observing and seeking guidance from senior staff when necessary
Identifies basic implications/conclusions from the logical analysis of a routine situation or issue
Demonstrates a commitment to consistently providing customers a quality experience; performs necessary duties to fulfill customer service level expectations or agreements
Communicates effectively with customers; listens to customers' needs and takes actions to meet them
Employs a basic understanding of customers' views and cultural sensitivities to improve services or deliverables

Supervisor, Healthcare Service Ops Support Resume Examples & Samples

Supervises operations support team members within Molina's Healthcare Services function, which may include Care Review, Case Management, and/or Correspondence Processors, as well as Member Location staff
Works closely with members, providers, regulators, and Molina departments to resolve issues and concerns
Researches and analyzes the work flow of the department and offers suggestions for improvement and/or changes to management; assists with the implementation of changes
Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance
Provides regular verbal and written feedback to staff regarding work well done and opportunities for improvement
Assists in the development and implementation of internal desktop processes and procedures
Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers and customers
2+ years experience in an administrative support role in healthcare, Medical Assistant
1+ years of supervisory experience

Ops Support Intermed Analyst Resume Examples & Samples

College degree or High School diploma and equivalent work experience is required
Ability to work on multiple tasks simultaneously
Excellent communication and influencing skills
Demonstrated knowledge of applicable processes, standards, software, and/or systems
Ability to meet established performance and quality standards

LP & Ops Support Manager Resume Examples & Samples

Bachelor’s degree OR 5 years of work experience in a retail or professional environment in Loss Prevention or comparable role
5 years of leadership experience with indirect or direct report responsibility
Demonstrated experience analyzing and using internal (e.g., P&L, exception reports) and external (e.g., customer and industry) sources of data to make fact-based decisions
Experience conducting compliance reviews
Experience with technology and ability to learn and teach new tools
Experience working closely with senior leadership
Experience presenting and/or facilitation
Experience using physical security systems (CCTV, EAS, etc.)
LPC/LPQ qualification
Completion of a certified training program (Wicklander-Zulawski or Reed training)
1 year (Lowe’s) ASM – Administrative experience
5 years of multi-store retail experience
Big-box retail industry experience
Experience leading teams and projects in a matrix environment

Process Developer & Ops Support Intern Resume Examples & Samples

Performs analysis, determines trends and communicates key performance indicators and business initiatives
Monitors and reviews reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommends changes in methodology as required to attain business objectives
Makes recommendations based on data for process improvement and strategic business decision making
Creates company-wide benchmark reports and interprets results in order to improve overall operations
Creates reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables
Investigates and performs root cause analysis of complex nature
Compiles Executive level reporting as required
Bachelor's Degree in Computer Science, Electrical Engineering, or related field
Data analysis and reporting

Ops Support Rep-payroll Leave Management Resume Examples & Samples

Providing information to employees, managers, HRs, Corporate Benefits and our disability vendor on pay and absence related issues
Performing analysis on absence/pay data and determine required actions
Communicating via telephone and email with employees, HRs, Corporate Benefits and our disability vendor on highly complex absence/payroll issues
Managing absence/payroll related transactions
Performing employee data management activities within established service levels

Bus Ops Support Asst-bus Ops Support Asst Senior Resume Examples & Samples

Create accurate contractor invoices in our internal contractor invoicing software working closely with contractor representatives and internal contract coordination employees to assure accurate and timely invoicing
Gather information from various sources to effectively create performance reports to communicate with internal customers on the status of varying metrics
Maintain accurate records in various software systems to establish a means for successful retrieval
May be required to perform similar or less skilled work when assigned

Ops Support Unit Supervisor Resume Examples & Samples

Management of the daily work flow, including monitoring execution and accurate completion by team members
Employee performance management
Research and resolution of significantly complex business issues
Supervising the Disability Management team in their duties and responsibilities
Performing analysis on complex absence/payroll data issues and determines required actions
4 year college degree

New Business Ops Support Specialist Resume Examples & Samples

Familiarity with database, mainframe, and BNY Mellon systems is a plus
Strong organizational skills, including the ability to manage multiple tasks and projects simultaneously and meet strict deadlines
Ability and willingness to learn new skills related to the successful achievement of departmental goals
Ability to self-motivate and work in a team environment
Excellent understanding of operational functions
Minimum typing skills of 30 wpm
Intermediate knowledge of computer skills and Excel
Knowledge of Microsoft Office, Internet mail
Proof reading skills
Ability to identify problems and formulate solutions to problems

Ops Support / Unit Manager Resume Examples & Samples

Five years related business experience including at least one-year supervisory experience
Proven leadership skills, leading groups or teams
Experience re-engineering processes and procedures
Ability to link team objectives and business results by developing and adhering to SLA’s and KRI’s
Influencing key decisions thru advice, counsel, and/or facilitating services to others in area of specialization
Strong communication and interpersonal skills, with experience in building and developing partnerships
Proven ability to coach and motivate staff, including setting and monitoring performance goals
Demonstrated customer satisfaction skills
Experience interviewing, writing appraisals and corrective action documents

Trade Review Ops Support Manager Resume Examples & Samples

Bachelor’s degree or equivalent business experience
Securities Licenses 6 and 26 required
Series 51 is preferred
Math aptitude and basic accounting skills
Ability to work with technical support staff, clerical staff, and management of other departments
Excellent understanding of operational functions
Ability to multi-task and meet strict deadlines

Senior Specialist, Customer Ops Support Resume Examples & Samples

Acting as a liaison between clients and Cardinal Health for all Logistics solutions in the Long Island area
Managing and reporting performance data to all levels within the client organization
Partnering with clients to identify, support, and develop freight program processes and goals
Providing the first point of contact for all client inquiries, support requests, and issue resolution
Enhancing clients’ freight program goals through freight analysis and mode optimization
Identifying and addressing cost savings and/or cost recovery opportunities
Networking and building relationships to further increase penetration of accounts
Works on projects of moderate scope and complexity

Suprv, Proj Planning & Ops Support Resume Examples & Samples

A bachelor’s degree in science, engineering, orrelated field is required. A master’s degree in a related discipline also is a plus
Minimum of 10 or more years of experience in programming/system analysis, project management, and/or IT strategy planning or other related area required including at least 2year in a technical leadership role
At least 5-7 years’ experience in managing Cloud based/ (SAAS) software delivery, systems integration, and/or software development projects
Proven success leading technical teams including systems administrators,software developers, database administrators, and analysts
Experience leading migrations and upgrades of large legacy applications/databases to cloudarchitecture
PMP or other projectmanagement certification, preferred

DC Ops Support Coordinator Resume Examples & Samples

Demonstrated organizational, priority management and administrative skills within a rapidly changing environment
Excellent working knowledge of MS Word, Excel, PowerPoint, Access and MS Outlook
Ability to work quickly and accurately with minimal supervision
Demonstrated excellent written and verbal communication skills
Proven ability to work with confidential information and maintain absolute discretion
Proven ability to take initiative, solve problems creatively, exercise sound judgment, and anticipate the needs and requirements of the department
Enjoy a high volume, fast paced work environment

Sigint Ops Support Engineer Resume Examples & Samples

A minimum of 3 years’ of experience with SIGINT Engineering
Knowledge of modern telecommunications networks, protocols, and technologies
Experience using LINUX-based data processing applications, and an understanding of the LINUX environment (limited scripting, command line arguments, etc.)
Within the last 5 years, a minimum of 3 years’ experience in a variety of telecommunications disciplines including, but not limited to Modern Tele-communications Systems and Networks, Telephony Switching System, Cellular/Personal Communications Systems, TDM/PCM Multiplexing / Modulation, and Advanced Protocols
A minimum of 2 years’ recent experience with the functionality and inter-processing of packet and circuit-based HW & SW solutions
A minimum of 2 years’ recent experience developing, integrating, testing and/or installing telecommunications hardware and/or software
Note: A BS degree can be substituted for years’ experience with respect to one telecommunications discipline
Some System Administration background
BS/MS degree in a technical field

Claims Ops Support Specialist Resume Examples & Samples

2 years’ experience in the insurance industry preferred
Basic accounting and programming skills
Familiarity with various database options is a plus
Excellent PC and typing skills
Strong organizational and presentation skills
LOMA 1, 2 or other equivalent industry designations preferred

Team Lead, Ops Support DS Resume Examples & Samples

Support the management and timely execution of all DS weekly, seasonal and opportunistic processes of product flow from vendor to store
Collaboratively engage, develop, and maintain relations with key 3rd party service providers
Development and management of 3rd party certification processes to ensure reliable, consistent and cost conscience program execution by key 3rd party service providers
Develop relationships with vendors to ensure that they understand CTR's Standard Operating Procedures for Direct Ship in order to achieve on time and accurate shipping
Interact and lead Transportation solutions for the Express Auto Parts and PartSource network
Act as key point of contact for supply chain groups and external parties in relation to Direct Ship operations
Daily interaction with Operations Planning on the execution of DS programs and provide feedback for continued optimization
Responsible for reporting on delivery service & freight expenses to senior management, including variance analysis as they pertain to Direct Ship
Provide creative and practical solutions to every day operational and business issues that are satisfactory to our partners and our customers
Facilitate cross functional discussions and workgroups including Transportation, Capacity, Production and Daily Planning, Associate Stores, and other Supply Chain groups in the delivery of process execution that optimizes performance, cost, sustainability and reliability for the network
Utilizing influential authority with all teams and resources
Provide direction to the team on priorities, scope of work and required timelines
Assist in the development of IT tools to support Team initiatives
Participate in initiatives that contribute to the development of new DS strategies and co-ordinate and support their rollout
Promote constant communication and lead process reviews and improvement initiatives in order to build a credible roadmap
Work with other peers and Manager on resource acquisition, and resource assignment, development and performance review, leveraging synergies across the teams
Educating and communicating the role of the Direct Ship team in the supply chain
Post-Secondary Education or equivalent work experience of 5 or more years in a Supply Chain environment (Engineering or Business Administration)
Leadership experience an asset
Ability to manage changing/conflicting priorities and make effective decisions quickly
Proven problem solving, analytical and communication skills
Ability to create and stimulate an effective team environment
Ability to prioritize work, multi-task and meet tight deadlines
Proven analytical skills and the ability to devise and implement solutions
Project work experience (Agile and Waterfall methodology)
Exceptional interpersonal and communication skills (written and oral in formal and informal settings), for both internal and external stakeholders
Proficient PC skills with Microsoft Office (Excel, Word, Power Point and MS Access)
Thorough understanding of the principles of Canadian Tire Logistics, Distribution and Transportation
Strong understanding of freight costing models and experience leading Request for Proposals (RFP) to procure Transportation services
Strong presentation/facilitation skills with the ability and comfort to present and facilitate at all levels of the organization

Suprv, Proj Planning & Ops Support Resume Examples & Samples

Minimum of B.A./B.S. degree or equivalent workexperience in computer science, information technology, business administration, engineering, or other relevant field. Master’s degree in a related discipline also is a plus
Minimum of 10 or more years of experience in programming/system analysis, projectmanagement, and/or IT strategy planning or other related area required including at least 2 year in a technical leadership role
At least 5-7 years’ experience in managing Cloud based/ (SAAS) software delivery, systems integration, and/or software developmentprojects
Experience leading migrations and upgrades of large legacy applications/databases to cloud architecture
Experiencein the Utility industry
Knowledgeable infunction supported such as requirements, application development, testing,

Associate Engineer Failure Analysis Fab Ops Support Resume Examples & Samples

Fresh Poly technique graduates are welcome
Fast learning and good hands on capability
FIB hands-on experience for TEM sample preparation
Basic knowledge in semiconductor field
Good interpersonal and communication skills, team workers, independent and self-disciplined

Senior Specialist, Customer Ops Support Resume Examples & Samples

The Onsite Coordinator, Sr Specialist is responsible for engaging and assisting 1-3 strategic customers regionally to manage and increase freight services, through consistent face to face or telephone contact to meet individual and organizational sales objectives
Acting as a liaison between clients and Cardinal Health for all OptiFreight Logistics support requests, and issue resolution
Ensuring timely and accurate billing through the OptiFreight program
Recognizing and training program best practices – PO comment, Buyers Training's, Outbound
Collecting necessary information and assisting to identify, support, and develop freight program processes and goals
Supporting and/or assisting the enhancement of clients freight program goals through freight analysis and mode optimization
Collecting necessary information and assisting with identifying cost savings and or cost recovery opportunities

Ops Support Intermediate Analyst OE Resume Examples & Samples

Previous Securities experience is a plus
Knowledge of Licensing systems including FINRA, RegEd, and BIG
Excellent PC skills, including knowledge of Microsoft Word and Excel
Knowledge of BNY, Impress, SuRPAS, CRM, and Primerica systems are a plus
Effective writing presentation and communication skills
Ability to interact professionally with all levels of associates and senior management
Ability to work in a fast-paced environment with little supervision

Ops Support Service Aide Dietary Resume Examples & Samples

Willing and able to work overtime
Willing and able to work weekends and holidays as scheduled
Dietary experience

Ops Support Intermediate Analyst Resume Examples & Samples

Strong Excel Skills
Strong MS Access Skills
SQL experience required; SAS experience a plus
SSIS experience a plus
3+ years' experience in data analytics and/or business intelligence
Financial/Mortgage Industry experience a plus
Ability to communicate

Senior Manager, Infrastructure Ops Support Resume Examples & Samples

This position also requires excellent interpersonal and communication skills with a proven ability to work effectively at all organizational levels
Must be able to foster and build a collaborative working relationship with various stakeholders across DTSS
Should have a proven track record in strategic planning, communications, governance, change management in a matrixed organization
At least 10 years experience in IT consulting, management and/or corporate strategy
Demonstrated experience in project management and/or business relationship management in a technology organization
Project management experience should include both technical and operational projects, and demonstrate change management leadership
Experience in working with platform engineering teams and projects
Experience working closely with one or more TWDC business segments on large-scale technology programs (especially w/re communication and change management)
Bachelor’s or master’s degree in computer science, business or a related discipline

Gpc-multifonds Ops Support Resume Examples & Samples

To utilise technical and analytical skills
To work in partnership with the business to ensure timely issue resolution
Provide support to the Funds Administration business and liaise with the application vendors and technology on their behalf
Test vendor/application solutions
Liaise with our virtual teams
To successfully manage work allocated
Communicate effectively and efficiently with internal stakeholders and ensure timely escalation of issues
Day to day task Management
Meeting SLA/OLA/KPI
0-2 years of experience
Sound knowledge and understanding of accounting principles
Knowledge of all Security types like Equities, Bonds, Repo, CFD, Futures, Options, Bank Debts, SWAPS, Forwards, Spot, etc., trade life cycle, various Corporate Actions and its impact on portfolio will be an advantage
Basic SQL
Multifonds Accounting System will be advantage
PControl will be advantage
Analyse root-cause of issues reported on various applications and provide solution to operation team in a timely manner
Good attention to detail and high levels of accuracy
Strong organisational skills with a proven ability to manage a heavy work load together with tight deadlines
Quality of work at very high level – coupled with the ability to prioritise workloads to meet challenging deadlines
A high level of integrity with a commitment to service excellence
The ability to identify operational efficiencies
Preferable: MBA (B. Com)
Preferably the successful candidate will possess some or all of the above desired skills
Strong analytical and problem-solving skills
Ability to work as part of a team and develop and maintain strong communication and strong interpersonal skills
Pro-active, energetic and ambitious
Ability to multi-task, work under pressure in a dynamic, multi-tasking environment and prioritise aggressive deadlines
Make informed decisions within their realm of responsibility
Demonstrate flexibility and versatility
Ability to manage multiple projects at a time
Ability to work with minimal supervision

Senior Manager Finance & Ops Support Resume Examples & Samples

Manager & staff responsible for: Maintain controls to assure the integrity of assets and the compliance with GAAP includes ensuring compliance with Corp/Div financial policies and procedures
Interprets financial results and recommends options
Evaluates risks of alternatives, recommends actions and develops strategies to cope with various scenarios
This responsibility should be performed in a way that protects the company’s assets and avoids any surprises that could reasonably have been foreseen by the relevant level of financial management review
Develop and maintain a financial organization capable of meeting Division and Corporate requirements includes mobilizing staff to work in teams
Facilitates teamwork to increase quality and productivity, assumes direct responsibility for results and empowers others while maintaining high performance standards
Ensure availability of timely and well presented, high quality P&L, balance sheet, headcount, capital and sales results & projections vs. appropriate benchmarks, as well as, trended information
Coordination of Plans/Updates/LBEs and monthly actual results should be executed and interpreted for Management decision making supporting the education of Management as to the main financial assumptions and/or key business and variance drivers
Support Management in development of financial Long Range Planning and/or Portfolio Management as well as tracking/monitoring progress, profitability and return on investment
Financial expertise in evaluating and identifying the key issues and gaps in business performance and emerging business needs, deliver analyses that provide a foundation for management understanding and action
Develop metrics and reports to identify activity level for monthly review with management to address performance as well as cost and spending drivers
Provide business decision support as required, including meaningful, value added profitability analyses for new product concepts, new product launches, promotional programs, instrument placements, major customer, distribution channels, countries, Areas, and/or product lines to influence and counsel management in developing business and pricing strategies
Develop flexible, comprehensive tools to support program proposals focused on ROI and fully burdened margin profitability to support various business needs, including training to improve the financial understanding of the key non-financial management & staff
Maintain and develop system solutions and process improvements that meet the needs of the financial planning & reporting requirements
6) Provide business decision support to influence and counsel management in developing business strategies
BS/BA in Business Administration with an emphasis in Accounting and Finance; MBA, CPA/CMA preferred
10 years of finance experience (FP&A, Cost/General Accounting, and Financial Reporting)
Ability to plan, implement, and administer financial information and control systems. Knowledge of the principles, processes, and standards for integrated financial analysis and reporting

Ops Support Intermed Analyst Resume Examples & Samples

strong leadership skills
Ability to analyze complex processes and financial flows
Ability to establish good workflow decision within the team
Support management to meet department and Corporate requirements
Accounting or Finance background helpful

Analyst, Ops Support Resume Examples & Samples

Review and validate the system generated letters to ensure accuracy & take appropriate action in the case of defects
Create manual letters as required to ensure the letters are sent within the time expected and with the correct data elements. In addition, validate any manually created letters produced by other team members to ensure they are accurate
Track and report letter processing metrics such as SL rates, defects, etc
Ability to type at least 35 WPM
10-key by touch

Planning Mgr, CC Ops Support Resume Examples & Samples

5 years of experience conducting capacity planning
5 years of experience working in a Contact Center environment
5 years of experience leading an analytical team within a Contact Center
5 years of experience working closely with leadership (Director-level and above)
5 years of experience working cross-functionally
Master’s Degree in Business Administration or related field
5 years of experience conducting advanced data analysis
2 years of experience working in retail organization
1 year of experience leading a cross-functional team
1 year of experience using multiple analytical tools and methodologies (e.g., SPSS, SAS, Six Sigma)
Certified Workforce Planning Professional (CWPP) certification

100

Cbna-o&t-ops Support Unit Supervisor Resume Examples & Samples

Communication skills - able to articulate properly message to be conveyed
Flexible
Determination and persistence
Ability to work in harmony with co-workers
Ability to work in a structured, high volume, time-sensitive and high-risk environment
Is able to apply sound judgment and possess above average skill relating to attention to details, and with strong organizational, analytical, problem-solving and multi-tasking skills
Positive attitude and a good learning ability
Shows interest in building, sharing and improving their own knowledge base
Possesses team orientation, interpersonal and communication skills
Proficient in computer operation tools like MS Word, MS Excel and MS Powerpoint

101

Ops Support Senior Group Manager Resume Examples & Samples

Average number of cases / clients per month 1,500
Monthly average amount claimed US$ 3.6 Million (Risk of Write off)
Lead and ensure the models of attention of clarifications and complaints of all products in the financial group subsidiaries and citi, to improve the customer experience, avoiding reputational risk and financial losses
Establish in coordination with the different areas of business, product, brands, channels, fraud and back office processes of attention, control and management of clarifications and complaints according to local commercial and interbank policies and regulations
Design and ensure fulfillment of action plans and improvement processes in the attention that mitigate the negative impact on customer experience and reputational risk
Define and ensure actions and controls for the administration of high risk accounts (creditors, debtors, results and bankrupt accounts) to avoid financial losses by disputes processes
Establish operational efficiency strategies of the assigned resources contributing to the profitability of the business
Definition of functional, technological, attention, and operational requirements in the systems of registration and attention of disputes
Establish models and indicators of quality and continuous improvement for the areas of contact center, fraud, clarifications, commercial banking
Interact with external entities, as regulatory (condusef), master card, visa, other banks, etc. Contributing to the improvement of the regulatory reports and the established standards, with the objective of showing reports really relevant and useful information for the customer benefit

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