Membership / Marketing Director Resume Samples

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L Rau

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Chicago

+1 (555) 656 5888

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Experience Experience

New York, NY

Membership & Marketing Director

New York, NY

Terry, Fay and Miller

New York, NY

Membership & Marketing Director

Working closely with the Director of Administrative Services and related staff to ensure the center is providing friendly, efficient and consistent service. The Membership Director will spend approximately 50% in marketing and related administrative functions and 50% in direct sales
BA/BS or equivalent in Management, Marketing, Communications or related field
Completion of YMCA program-specific certifications
BA/BS or equivalent in Management, Marketing, Communications or related field. Masters a plus
Develops, produces and distributes program information necessary to promote YMCA programs, in accordance with the membership and marketing plan
Identifies local businesses for potential membership recruitment and, working with the Corporate Wellness Coordinator, helps build relationships with local businesses for the purpose of increasing membership
Facilitates relationships between corporate memberships by providing membership support, promotion and retention of those accounts

New York, NY

Membership / Marketing Director

New York, NY

Orn-Gleason

New York, NY

Membership / Marketing Director

Fulfill DOD/DOC shifts when asked. (Includes giving Lifeguards 10 minute concentration breaks)
Help ensure that the Membership Service Desk is clutter free, highly organized and efficient
Commitment to the YMCA Mission, philosophy and strategic plan
Work with management team, through a commitment to the organization, to develop a high level effective team focused on positive growth, quality and community involvement
Excellent written and verbal communication
Meeting and/or exceeding revenue goals for all membership categories, inlcuding corporate membership accounts
Driving marketing opportunities, including social media, electronic and print publications, as well as website management

present

Boston, MA

Association Membership & Marketing Director

Boston, MA

Koepp LLC

present

Boston, MA

Association Membership & Marketing Director

present

Knowledge of human resources, risk management, fiscal management and marketing
Assist in training Listen First to staff no less than 3 times per year
Lead two special events each year for the membership which includes the Membership BBQ
Serve as staff officer for the branch Membership and Marketing Committee
Attend mandatory trainings and staff meetings
Act as an ambassador of the YMCA through proper attire, attitude and actions
Attend and participate in association Membership PMT and special task forces

Education Education

Bachelor’s Degree in Related Field Preferred

Columbia University

Bachelor’s Degree in Related Field Preferred

Skills Skills

Ability to relate effectively to diverse groups of people from all social and economic segments
Implement member quality standards and satisfaction survey action planning
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Excellent personal computer skills and experience with standard business software
Create and execute a strong on-boarding program for new members
Ability to work independently
Excellent verbal and written communication skills
Ability to work well under pressure and meet strict deadlines
Ability to manage projects and coordinate events in conjunction with other staff members
Strong written and verbal communications skills

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Membership & Marketing Director Resume Examples & Samples

Excellent personal computer skills and experience with standard business software. Knowledge of Daxko Operations preferred but not required
Ability to relate effectively to diverse groups of people from all social and economic segments
Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance with Operations Director. Develops strategies to motivate staff and achieve goals
Supports marketing goals as defined by the Mission Advancement Director, including flyers and social media
Participates in assigned aspects of the fund-raising campaign
Represents the YMCA outside our facilities in such areas as community events, corporate meetings and community workshops

Membership / Marketing Director Resume Examples & Samples

Attend mandatory trainings and staff meetings
Work with management team, through a commitment to the organization, to develop a high level effective team focused on positive growth, quality and community involvement
Attend and participate in association Membership PMT and special task forces
Serve as staff officer for the branch Membership and Marketing Committee
Lead two special events each year for the membership which includes the Membership BBQ
Act as an ambassador of the YMCA through proper attire, attitude and actions
Assist in training Listen First to staff no less than 3 times per year
Fulfill DOD/DOC shifts when asked. (Includes giving Lifeguards 10 minute concentration breaks)
Help ensure that the Membership Service Desk is clutter free, highly organized and efficient
Perform all other duties deemed appropriate by the Executive Director
Commitment to the YMCA Mission, philosophy and strategic plan
Clear understanding of the relationship of the general public to the branch
Strong public relation skills with the ability to work with a diverse population
Knowledge of human resources, risk management, fiscal management and marketing
Ability to work on a team and independently
Bachelor’s Degree or must be enrolled and progressing towards completion if not yet completed

Membership & Marketing Director Resume Examples & Samples

Bachelor's Degree in busines, marketing, sales or equivalent area of study
1-3 years of experience in customer service, magangement, and/or marketing
Proven ability to recruit, train and lead staff and volunteers
Proficient in Microsoft Office and Adobe Suite
Ability to work a flexible schedule, including evenings and weekends, required
Knowledge of general YMCA philosophies and objectives
Appropriate education and/or experience in customer service and marketing
Successful experience in the supervision and recruitment of staff and volunteers
Ability to manage the facilities, equipment, resources and programs of the department
Ability to develop, promote and evaluate membership programs
Ability to represent the YMCA in a mature and professional manner

Membership & Marketing Director Resume Examples & Samples

Previous experience using member relations system and/or database, Get Physical software experience preferred
Proficiency in Microsoft Office, especially Excel, Word, Outlook, and social media
Must assume responsibility for accuracy and timeliness of work product
Willingness to work evenings, weekends, and holidays as needed in order to accommodate the needs of service to our membership
Thorough understanding of the mission and objectives of the Twin Pike Family YMCA
Ability to manage projects and coordinate events in conjunction with other staff members
Ability to work well under pressure and meet strict deadlines
Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
Oversee the recruitment, interviews, hiring, supervision, and evaluation of highly motivated and productive membership development team, including member service and facility cleaning staff. Provide support to staff as necessary. Ensure individual and staff awareness and understanding of YMCA programs and services, policies and procedures, and customer service and sales skills. Conduct staff meetings and trainings
Establish positive, result-oriented relationships with area businesses, corporations, and organizations
Monitor and update all required staff certifications, scheduling and facility needs
Must be detail oriented and have the ability to multi-task while working in a fast paced environment
Must have strong customer service skills, be people oriented, be a person with a warm, friendly and easy-going communication style
Address complaints and resolve staff problems
Must be a problem solver, who is able to think quickly on their feet
Ensure that staff are current with all required trainings

Membership & Marketing Director Resume Examples & Samples

Minimum of two years of experience in member/participant (customer) service
4-year degree in a related field is preferred
YMCA background preferred
Requires a minimum of two years of experience in hiring, training, mentoring and supervising staff
Excellent written/oral communication skills, and training/facilitation skills required
Organization, planning, and general office, and computer skills necessary
CPR/PR and First Aid certification is also required

Membership & Marketing Director Resume Examples & Samples

Three to four years experience in membership and marketing is preferred
Certifications required within the first week of hire: Redwoods Bloodborne Pathogens, Defensive Driving, and Hazardous Communications
Certifications required within the first 60 days of hire: CPR Pro and First Aid. This position must have the ability to respond to safety and emergency situations
A Texas Driver’s license is required as well as capacity to drive to various locations within the greater San Antonio metropolitan area
Job requires high levels of alertness and concentration. This position requires analytical abilities and multitasking in order to identify problems and recommend solutions
Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines
Occasional stooping and bending with regular lifting of up to 20 pounds is required
Incumbent must be able to sit and stand for long periods of time, as well as, able to manipulate keyboards, telephone keypads, and writing utensils is essential
Construct and implement plans that encourage members to try new programs and become involved in the Y community as a committed member rather than just a casual participant
Coordinate special events and activities related to member engagement and youth and family, as well as ensure member challenge programs are fully implemented and subscribed to throughout the membership community
Develop effective working relationships with service groups, community organizations, and companies, including making presentations
Write draft of program information necessary to promote assigned programs, in accordance with membership and marketing plans and work with the Association Marketing team to produce and distribute the information
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff
Participate in annual Y Partners campaign
Provide program data and reports in support of planning processes and grant reporting requirements
Participate as a member of the association’s Member Engagement Cabinet
Maintain accurate inventory all equipment related to membership operations
Follow systems, practices, and training related to risk management and safety of participants and staff, and follow accident report procedures and policies

Association Membership & Marketing Director Resume Examples & Samples

Bachelor's degree in related field preferred or equivalent combination of education and experience
Two years experience in membership and marketing is preferred
Must understand the basic concepts of a voluntary, non-profit organization, as well as the structure of the YMCA as a partnership of volunteers and staff, and accept a commitment to the YMCA mission
Employee must have working knowledge of Microsoft Office Suite and social media i.e., Facebook, Twitter
A driver’s license is required and the capacity to drive between our branches
Create and execute a strong on-boarding program for new members
Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Coordinate special events and activities related to member engagement, as well as ensure member challenge programs are fully implemented and subscribed to throughout the membership community
Write draft of program information necessary to promote assigned programs, in accordance with membership and marketing plans and work with the senior team to produce and distribute the information
Participate in annual Friend of Youth campaign
Follow established marketing, brand and graphics standards
Establish monthly and annual goals with supervisor
Meet or exceed membership revenue and marketing goals
Participate as a member of the association senior team
Model behavior consistent with our core values

Membership & Marketing Director Resume Examples & Samples

Meeting and/or exceeding revenue goals for all membership categories, inlcuding corporate membership accounts
Driving marketing opportunities, including social media, electronic and print publications, as well as website management
Orchestrating all member retention efforts with appropriate staff
Working closely with the Director of Administrative Services and related staff to ensure the center is providing friendly, efficient and consistent service. The Membership Director will spend approximately 50% in marketing and related administrative functions and 50% in direct sales

Membership & Marketing Director Resume Examples & Samples

Previous experience using member relations system and/or database, Get Physical, Active or Daxko software experience preferred
Oversees Member Services Director, who is directly responsible for the recruitment, interviewing, hiring, supervision, and evaluation of highly motivated and productive membership development team, including member service and facility cleaning staff. The Membership and Marketing Director will provide support to membership staff as necessary. Ensure individual and staff awareness and understanding of YMCA programs and services, policies and procedures, and customer service and sales skills. Conduct staff meetings and trainings
Address complaints and work with Member Services Director to resolve staff problems

Membership & Marketing Director Resume Examples & Samples

BS/BA degree in marketing, public relations, communications, or related field or education and experience
Knowledge of digital marketing, social media and print ad, as well as marketing analytics
2-5 years of previous supervisory and/or leadership experience in a Membership / Sales environment
Previous experience in membership sales, new member acquisition, prospecting, conversions or the ability to excel in membership sales and engagement
Ability to embrace the four YMCA Core Values of honesty, respect, caring & responsibility and ensure staff are modeling these values
Must be able to impose upon his/her staff the importance of member relations that embrace these values
The Director must be capable of envisioning new & innovative ways to improve member service and a “family friendly YMCA.”
Hire, train, and supervise all membership department staff
Maintain and coordinate all front desk coverage
Develop schedule of member-based events
Continually train staff to embrace member friendly qualities
Develop and adhere to department budget
Recruit and retain members through member friendly services, appreciation days, & association driven initiatives
Maintain stringent telephone answering and touring/interviewing procedures
Responsible for the ongoing proper collection and all reporting data for member related projects and tracking. Including, but not limited to: tour counts, closing rates, and retention rates. Make marketing and membership decisions based on data collection
In conjunction with the Quality Team and the District Executive Director, the Membership Director will develop and enforce membership policies and procedures
Will efficiently & effectively handle all customer service questions, comments, or concerns and will train staff to do the same
Continued training of entire membership staff on issues that pertain to member recruitment, retention & appreciation
Solicit and facilitate corporate memberships within the Association Guidelines (SOP)
Strong ability to effectively use email, Twitter and Facebook as a form of marketing and connecting
Answer phones, provide information, and do computer transactions as needed
Coordinate registration coverage
Develop Branch program brochure and Branch promotional material
Create membership promotional material
Work closely with Directors/Coordinators to ensure good communication and accurate information about program is given out
Responsible for website updates of membership information
Join outside commissions and civic groups as deemed appropriate for marketing and community service
Provide a written training schedule, as well as staff development for department
Review staff according to YMCA policy
Must attend branch and association staff meetings and staff trainings as required by the YMCA or supervisor
Complete paperwork accurately and in a timely fashion
Be proficient in Microsoft products as well as have the ability to learn software that support the YMCA operations
Recognize, adhere to and celebrate the four core values for the branch.Apply by Mail to:Marie Patterson, 65 High St, Metuchen NJ, 08840-2341

Membership / Marketing Director Resume Examples & Samples

Current and former YMCA employees are highly preferred
Prefer knowledge of, and previous experience with, DAXKO software as well as Y Brand Management
Previous supervisory experience in customer service preferred
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
Create promotional materials for assigned marketing and communications initiatives to include, but not restricted to, advertisements, e-blasts, banners, posters, flyers, brochures, reports, social media, and other print, online and creative materials
Ensure compliance with national Y brand throughout the organization
Communicate with staff, members, volunteers, parents, contractors, and vendors in completion of initiatives
Responsible for developing, implementing, and maintaining content services that support marketing engagement strategy across all digital channels – e.g. Web, social media, mobile, electronic newsletters, etc
Bid and coordinate assigned promotions with vendors for the completion of the campaign
Participates in staff meetings and/or related meetings
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device
The employee frequently is required to sit and reach, and must be able to move around the work environment
The employee must occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust

Membership / Marketing Director Resume Examples & Samples

Prefer knowledge of, and previous experience with, CCC software as well as Y Brand Management
Excellent customer service, problem solving, interpersonal and organizational skills
Must be self-directed, motivated, and creative
Ability to work with diverse populations
Ability to work a flexible work schedule
Computer skills in Microsoft WORD, Excel, and PowerPoint, Graphc Design Software

Membership & Marketing Director Resume Examples & Samples

BA/BS or equivalent in Management, Marketing, Communications or related field
2 to 4 years of related experience in membership/customer service, marketing and/or sales
2 to 3 years’ experience in staff supervision and leadership
Completion of YMCA program-specific certifications
Ability to lead membership towards growth and retention, strategize, implement and evaluate all initiatives in new member and corporate member recruitment to meet branch goals and objectives
Demonstrated leadership skills in relationship building, teamwork and community relations
Excellent interpersonal and communication skills to include verbal and written, with the ability to represent the YMCA in a professional manner at all times
Ability to work with a variety of diverse groups; to work independently and or as a member of a team; ability to think strategically and creatively
Must possess initiative, drive, enthusiasm, good judgment and committed to excellence in member service
Demonstrated leadership experience and skills, able to coach and review the work of others, lead the membership staff, and work with fellow leadership team members to attract and retain members
Possess strong organizational planning and problem solving skills
Able to engage members in meaningful dialogues and to connect members to staff and members to each other
Must be computer proficient using Microsoft office software programs, and previous experience with database software programs
Ability to think both conceptually and from a task-oriented approach
Ability to respond respectfully and accurately to questions and/or concerns from members, staff, volunteers, business partners and community contacts
Complies with all applicable compliance and safety regulations and directives
Able to work a flexible work schedule
Incumbent must have a valid drivers’ license
Ability to observe confidentiality
Develops, implements and manages a membership marketing, sales, engagement and retention plan that will promote recruitment of new members and retention of existing members, raise the number of new corporate memberships, meet monthly and annual membership targeted income goals, and ensure members receive premier service by monitoring and adherence to all membership policies, procedures and YMCA best practices
Develops, produces and distributes program information necessary to promote YMCA programs, in accordance with the membership and marketing plan
Identifies local businesses for potential membership recruitment and, working with the Corporate Wellness Coordinator, helps build relationships with local businesses for the purpose of increasing membership
Facilitates relationships between corporate memberships by providing membership support, promotion and retention of those accounts
Ensures proper implementation of front desk procedures. Reviews and updates front desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
Develops expertise in the YMCA brand, including standards on voice, messaging and graphics. Acts as the branch’s brand coach, helping all staff members communicate our cause – strengthening community – by helping them improve their implementation of brand standards. Works with the branch director to create an environment that communicates our cause in a tone that is determined, nurturing, genuine, hopeful and welcoming
Develops effective working relationships with service groups, community organizations and companies to foster a positive image of the YMCA and to encourage good public relations
Serves as staff liaison for membership & applicable committees
Maintains and provides membership related statistics, sales and retention reports
Leads planning and coordination of special events
Leads assigned aspects of the Annual Support Campaign with staff and members
Conducts monthly staff meetings, takes and keeps minutes of each meeting to document discussions
Participates in all branch and Association trainings, meetings, and events
Other duties as assigned by Supervisor
Must complete online Bloodborne Pathogens and Employee Safety training prior to assignment to initial position
If applicable - hold CPR, AED, and First Aid certifications or successfully complete no later than 30-days after employment begins
Must complete online Hazard Communication training within the first 90-days of employment
Must complete Listen First and online Youth Protection training within the first 60-days of employment
Must complete Darkness to Light training within first year of employment

Regional Membership & Marketing Director Resume Examples & Samples

Minimum five years sales. Internal Candidates must be Membership STAR and Bell Notes Certified with a proven track record of successful membership programs
Proven leadership, coaching and teaching skills
Proven track record of developing and implementing successful sales, marketing and revenue strategies
High energy, outgoing personality
Outstanding written and interpersonal communication skills are a must
Applicant must exhibit a professional appearance
Proven track record of sales performance
Proven track record of marketing and/or sales management
Demonstrate a working knowledge of Membership Policies and Procedures
Experience working with Board of Governors and Membership Committees

Membership / Marketing Director Resume Examples & Samples

Prefer knowledge of, and previous experience with, DAXKO as well as Y Brand Management
Bi-Lingual (English/Spanish) communication skills preferred
Computer skills in Microsoft WORD, Excel, PowerPoint, and Publisher

Membership & Marketing Director Resume Examples & Samples

Bachelor’s Degree in business administration, marketing or related field; or equivalent experience
Minimum of two (2) years of sales leadership experience, including supervision of Full-Time and Part-Time Staff
Minimum of two (2) years of sales experience with a proven track record of initiative, creativity and motivation to surpass performance goals
Strong sales operations and sales process management experience
Strong interpersonal skills with the ability to build rapport and credibility quickly
Excellent presentation, writing and negotiation skills
Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and fast-paced work environment
Ability to work with a diverse group of individuals
Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. Responsible for pre-determined membership quotas and member retention
Recruits, hires, trains, develops, schedules and directs assigned staff and volunteers. Reviews and evaluates assigned staff performance. Develops strategies to motivate assigned staff and achieve goals
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Leads marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Participates in the planning of the annual budget; manages and implements the approved budget for membership/marketing and takes appropriate action to correct variances
Organizes membership events and community programming at the YMCA and represents the YMCA at community events to promote the YMCA
Leads and coordinates assigned aspects of fund-raising campaigns both at branch and association levels
Develops annual operating goals, objectives and plan for the marketing and communications area. Monitors the achievement of this plan, taking appropriate action to ensure that the goals and objectives are met
Develops, produces and distributes program information necessary to promote assigned programs, in accordance with membership and marketing plans. Spearheads internal marketing to promote the Y’s cause driven culture throughout the YMCA
Establishes contacts with media representatives and writes and submits press releases when appropriate. Maintains updated files of YMCA’s media relations (both press and electronic). Maintains YMCA website and social media sites
Develops effective working relationships with service groups, community organizations and companies. Initiates and schedules presentations about the YMCA throughout our community to promote membership
Provides and maintains related statistics and reports
May plan, coordinate or assist with special events

Membership & Marketing Director Resume Examples & Samples

Consideration for employment is subject to a background check
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Utilizes YMCA training and culture in team growth and development
Participates in the planning of the annual budget; manages and implements the approved budget for membership and marketing, maintains a positive fiscal position and takes appropriate action to correct variances
Leads assigned aspects of the fund-raising campaign and special events
Conducts and participates in staff meetings and/or related meetings
Develops, produces and distributes program information necessary to promote assigned programs, in accordance with membership and marketing plans
Establishes contacts with media representatives and writes and submits press releases when appropriate. Maintains updated files of YMCA’s media relations (both press and electronic)
Develops effective working relationships with service groups, community organizations and companies. Makes presentations about the YMCA
Provides and maintains related statistics and reports for membership and marketing
Provide members with exceptional customer service and promote YMCA membership, programs, services, financial assistance and other YMCA amenities
Develop and facilitate growth of corporate membership
Perform other duties as assigned, including facility management duties when necessary

Membership & Marketing Director Resume Examples & Samples

Responsible for membership revenues, creating and targeting marketing strategies and measuring membership satisfaction
Implement member quality standards and satisfaction survey action planning
Maintain membership outcome measurements
Identifies and resolves problem areas to ensure member satisfaction
Develop operating goals and objectives, plan, and monitor the achievement of the plan and take appropriate action to ensure goals and objectives are met
Promote program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and online registration. Coordinates with marketing efforts to maximize enrollments; and provides ongoing support to Program Directors on related issues
Serves on the Membership Associates Committee
Process all memberships and program registrations. Review all daily monetary transactions and make daily bank deposits
Manages the YCares Financial Assistance Program for the Mystic Branch
Supervise 1 full time and approximately 15 part time staff. Hire, train and supervise Membership Engagement Associate, Welcome Center staff and Building Supervisor staff
Conduct monthly membership staff meetings
Oversee all Welcome Center operations and cover Welcome Center shifts as needed
Oversee invoice coding, bi-weekly payroll and program registration data entry for the Mystic Branch

Membership & Marketing Director Resume Examples & Samples

BA/BS or equivalent in Management, Marketing, Communications or related field. Masters a plus
3 to 5 years of related experience in membership, sales and retention
3 to 5 years’ experience in staff supervision and leadership
Creates, analyzes, distributes and maintains membership related statistics, sales and retention reports. Monitors the achievement of this plan, taking appropriate action to ensure that goals and objectives are met
Develops, produces and distributes program information necessary to promote YMCA programs, in accordance with the membership and marketing plan. Develops expertise in the YMCA brand, including standards on voice, messaging and graphics. Acts as the branch’s brand coach, helping all staff members communicate our cause – strengthening community – by helping them improve their implementation of brand standards
Assumes responsibility for the concept and development of all initial marketing/communication pieces and templates including brochures, signs, print ads, social media, postcards, posters, banners, t-shirts, press releases, etc. Delegates or outsources work as needed to achieve objective
Works with other staff to collect relevant information and assumes responsibility for the development of the Association’s communication pieces (APA style press releases, Association wide newsletters, CEO/President’s communication pieces, etc.)
In conjunction with designated association staff, oversees and maintains the Association’s web presence (Association website/content management system, Facebook, etc.) to assure marketing and informational goals are met
Collects and maintains Y stories. Implements into marketing materials as appropriate
Works with the branch directors to create an environment that communicates our cause in a tone that is determined, nurturing, genuine, hopeful and welcoming and provides brand related training to Y staff as applicable
Facilitates regular meetings and provides guidance to designated membership, social media and branch marketing representatives
Oversees membership events and represents the Y at community events to promote the YMCA Southcoast
Provides Supervision of Membership and Marketing Staff and performs special projects and other duties as assigned

Membership & Marketing Director Resume Examples & Samples

Must be a Cause-Driven Leader (focused on the mission and service to others)
Must have excellent relationship and interpersonal skills
Must have an ability to lead efforts that foster a sense of belonging among program and facility members
Must be sensitive, adaptable, professional, and articulate when dealing with others
Must be able to work autonomously within the YMCA core values of Caring, Honesty, Respect and Responsibility
Ability to handle administration and management of member/customer service
Previous staff development and supervision experience
Ability to develop and monitor revenue and expense budgets
Ability to oversee marketing and public relations. Technical skill a plus, but not a must
Demonstrated skills in planning, time management, flexibility, organization and independent work proficiency
Bachelor’s degree in related field preferred or equivalent
Ability to attend trainings and meetings as required even if scheduled outside normal working or regular scheduled hours
Current CPR/AED certification or ability to become certified within first 60 days

Membership & Marketing Director Resume Examples & Samples

Recruits, hires, trains, develops, schedules and directs member services center, building supervisor personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Ensures proper implementation of member services center procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. Creates quarterly new member promotions
Oversee all Media & Social Media communications. Such as the Website, Facebook, Twitter, Instagram, cable and newspaper articles/promotions
Updates all YMCA bulletin boards & posted information in uniform order with the new YMCA branding
Completes scholarship procedures for new members
Ensures proper completion and accuracy of all promotion and publications including but not limited to seasonal brochures, program promotions and all other publications
Recruits and solicits corporate memberships to business in the community
Run membership ACH reports in a timely matter
Keep accurate records on Membership numbers, statistics and retention reports for CEO for board meetings
Perform additional duties as assigned by CEO/Director of Operations
Engagement committee chair