Membership Director Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the membership director job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

B Rolfson

Bernadette

Rolfson

86693 Grant Road

San Francisco

+1 (555) 695 3096

86693 Grant Road

San Francisco

Phone

p +1 (555) 695 3096

Experience Experience

Phoenix, AZ

Regional Membership Director

Phoenix, AZ

Lueilwitz-Graham

Phoenix, AZ

Regional Membership Director

Sales: Responsible for establishing relationships with local business, corporate, community, and civic groups to increase membership sales. Utilize YMCA Sales Training Techniques (e.g. Membership Development Initiative processes). Maintenance of accurate sales management records (e.g. MDI data tracking sheets; daily, monthly sales reports) and development and maintenance of a prospect lead generation and follow-up system for guest passes, walk-ins and member referrals
Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member
Staff Recruitment and Development: Work with staff to develop growth opportunities and to increase capacity within organization. Recruit and retain qualified customer service representatives for front desk
Membership & Marketing Development: Develops and implements membership retention and sales plan. Develop and implement a marketing/promotion plan for programs for association and branch. Develops and distributes all membership communication and marketing pieces (i.e. brochures, newsletters and special event promotion) through various media
Promote collaboration to identify opportunities, share best practices, and solve problems to achieve each club’s business objectives and the club’s Mission
Review ongoing performance against plan and provide ongoing coaching to support plan achievement
Provide staff with on-going supervision and training related to abuse risk and boundaries with youth

Chicago, IL

Membership Operations Director

Chicago, IL

Schaden-Schamberger

Chicago, IL

Membership Operations Director

Provides leadership to the program managers, including scheduling of meetings and developing agendas
Keeps informed through self-study, research and conference or workshop participation on current trends in health, fitness, child care and recreation
Reviews effectiveness of employed personnel annually; observes individual performances and appraises their effectiveness
Works with the following Board committees: Membership, Program and other committees as assigned
Oversees the planning and maintenance of the facilities
Assures the proper scheduling of programs and services to maximize member services
Interprets and communicates the objectives and programs of the Valley of the Sun YMCA to the community and participates actively in community and civic organizations

present

San Francisco, CA

Senior Program Director, Membership

San Francisco, CA

Green-Bins

present

San Francisco, CA

Senior Program Director, Membership

present

Well managed staff that is high performing
Support and guide branch staff in the development and management of department budgets
Provide on-going leadership, professional guidance and development to staff
Assist direct reports on the development of program/instructional staff
Well managed and high performing staff
Provide direction on overall participation growth in all departments
Maintain complete familiarity of all risk management procedures and policies for department areas and the overall branch

Education Education

Bachelor’s Degree in Related Field

Bowling Green State University

Bachelor’s Degree in Related Field

Skills Skills

Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Walk, run, stand, climb, kneel, sit on floor and get back up and stoop
Continuous operations requiring attention to detail and multi-tasking
Lift and pull up to 50 pounds
Stand or sit for long periods of time
Perform the duties of direct reports
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA

Create a Resume in Minutes

13 Membership Director resume templates

Read our complete resume writing guides

Director, Digital & Membership Marketing Resume Examples & Samples

Develops strategy for digital marketing of magazine and magazine based applications. Assess industry trends to define best practices. Develop expertise on digital, online, paywalls, and fulfillment business and evaluate new opportunities for growth. (25%)
Manage strategic relationships with key vendors such as Apple, Amazon, Adobe, Google, etc. on new technology and marketing programs. Work closely with vendors externally, and internally with digital operations and editorial teams for existing and new digital products. Assess and review contracts and terms to with new and existing vendors. (25%)
Develop and implement comprehensive Membership plan. Develop tiers. Oversee product development to enhance all levels of Membership. Lead collaboration across Society to integrate membership concepts across a wide variety of business units to enhance marketing opportunities and drive deeper engagement with the Society. (25%)
Oversee projects undertaken in support of the digital arena for CMM and develop internal resources to effectively manage same. Manage and direct responsibilities of digital and membership staff (10%)
Creates budgets for exisiting and potential digital products. Develops and manages appropriate p/l analyses. (15%)

Associate Membership Director Resume Examples & Samples

Proven sales experience
Prior staff supervision experience
Excellent member/customer service skills. Strong relationship builder
Strong organization skills, the ability to multi-task and prioritize time efficiently
A passion for service, quality, and the pursuit of excellence are a must
Successful completion of cognitive and behavioral assessments, background screening and drug test. First Aid, CPR, AED and 02 obtained within first 30 days of employment and then maintained throughout employment

Associate Membership Director Resume Examples & Samples

Undergraduate degree or equivalent experience. (required)
Minimum of two years customer service experience. (required)
Excellent customer service, problem solving, interpersonal and organizational skills
Excels at building relationships with diverse individuals and groups
Microsoft Office proficiency (required)
Ability to work a flexible work schedule, occasional evenings and weekends (required)
Bilingual with the ability to speak Spanish a strong plus
Experience with Daxko Operations a plus. (preferred)
Current CPR/AED and First Aid certifications (preferred)

Regional Sales Membership & Engagement Director Resume Examples & Samples

Bachelor’s degree in related business administration, sales and/or marketing field
Three to five years of sales and supervisory/management experience required
Experience with a focus on new member acquisition, prospecting, marketing, analytics and customer service
Knowledge of fitness industry
Working knowledge of digital and social media outreach, MS Office and SEM/SEO
Meet annual budgeted targets for new member acquisition
Track and report productivity including prospect work, membership inquiries (by telephone and in person), appointments for tours and closing ratios. Submit monthly report as required
Stay informed of the latest industry trends and developments (digital and social media, trade magazines, journals, competition)
Identify community opportunities for brand awareness, exposure and prospecting
Provide support to recruitment, training, development and evaluation of membership sales staff, ensuring staff members are qualified and positioned to deliver a high level of engagement toward conversion
Develop and strengthen the YMCA Group Membership Program by working within the community with businesses and organizations to position the YMCA as the expert in fitness in order to increase sales
Ensure that the prospective member experience is based in hospitality, by establishing systems and monitoring adherence to membership policies, procedures, standards and best practices
Set benchmarks based on available data, and develop monthly and annual goals and objectives for each Branch and sales team
Implement a monthly sales traffic report identifying Branch and sales staff success
Routinely solicit feedback from staff on potential markets and ideas for future promotions. Assist in the creative packaging of programs/events to ensure effective promotion
Work in tandem with marketing department to coordinate all aspects of work
Attend trainings, seminars and conferences related to membership engagement
Uphold all association policies and demonstrate core values of caring, honesty, respect, and responsibility

Membership Director Resume Examples & Samples

Bachelor's degree in related field preferred or equivalent combination of education and experience
Previous supervisory experience in customer service preferred which would include five or more years experience in managing exempt personnel or equivalency preferred
Supervision of a 2,500+ membership unit YMCA or equivalency preferred
Supervision of budget exceeding $1.5 million
Demonstrated track record of generating leads and closing sales
Strategic planning and tactical execution experience that resulted in achievement of goals
Excellent personal computer skills and experience with standard business software
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
Recruits, hires, trains, and develops personnel and volunteers as needed. Reviews and evaluates staff performance
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
Leads assigned aspects of the fund-raising campaign
Performs all duties and functions of Membership Associates
Works closely with and follows the direction of the Vice President of Membership to ensure standard delivery of the Association Membership Agenda
Participates in staff meetings and/or related meetings
Plans, schedules and leads all membership associate meetings
Adheres to all policies, guidelines, rules, best practices as outlined by the Y in Central Maryland or directed by supervisor
Assist in all areas as assigned

Director of Membership & Program Marketing Resume Examples & Samples

Bachelor’s Degree in Marketing, Communications, or related field
Five to 10 years of membership and/or retail sales
Management experience required, preferably in a non-profit environment, with staff and volunteers
Strong communication, networking and collaboration skills
Excellent team builder and team player; ability to work self-directed
Strong interpersonal, public relations and communications skills for building social and business functions for effective partnerships and collaborations
Ability to represent the YMCA in a mature and professional manner building strong relations with leaders in a wide variety of organizations in the community
Advanced computer skills, including the ability to use word processing, database and spreadsheet software
Ability to communicate the YMCA mission and programming to former, present, new, and potential members, staff, and community
Guides the development of all marketing materials, monitor use of the YMCA brand and voice in all publications
Creates all internal and external membership and program tools, processes, graphics, messaging and trainings
Develops marketing and communications plans for membership and programs
Helps drive membership/program revenue, and inform and engage new and current members, in cooperation with branch operations, membership and programs leadership
Assesses potential, current and past community and target audiences in main products - membership, child care, wellness, youth sports, and all program areas
Leads the development and implementation of all marketing and communications vehicles for membership, programs, and assists financial development, and special events
Works with graphics department to promote membership, programs and Association-related initiatives

Membership Director Resume Examples & Samples

Bachelor’s degree in the field of marketing, business administration, communications, public relations or equivalent combination of education and experience required
Minimum three years’ experience in leadership and staff management with demonstrated ability to train, mentor and develop staff to create a sales oriented team and deliver exceptional customer service
Minimum three years’ experience in outside sales, marketing, customer service or call center is essential
Minimum two years’ experience in direct sales, with proven results in unit and revenue growth
Must have a valid driver’s license, and be willing to travel up to 50% within Central Florida
Demonstrated ability to train, mentor and develop staff to create a sales oriented team and deliver exceptional customer service
Demonstrated skills in fundraising, public relations, volunteer development and implementation of membership or call center initiatives
Connect with local community to plan various events inside the family center as well as outside corporate events
Bilingual in English & Spanish, a plus

Marketing & Membership Director Resume Examples & Samples

Previous professional experience in membership, marketing and/or sales preferred
Excellent personal computer skills and experience with standard business software including experience with DAXKO, social media outlets, news stories, and constant contact
Must have good interpersonal, supervisory, public relations and communications skills, including the ability to make presentations and handle media inquiries
Must be able to work independently as well as collaboratively with management team
Implements membership and marketing strategies that promote recruitment of new members and retention of existing members. Organizes assigned staff to support membership and marketing development and retention goals. Identifies and resolves problem areas to ensure member satisfaction
Conducts ongoing assessment of staff functions to determine required core competencies and skills; and designs and implements training as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration

Senior Director of Membership Resume Examples & Samples

Bachelor’s degree in related field preferred or equivalent combination of education and experience
Previous supervisory experience required (Customer Service preferred)
Excellent computer skills and experience with standard office software and machines
Ability to establish and maintain collaborations with community organizations
Prefer knowledge of and experience with diverse populations
Y Team Leader or Multi-team/Branch Leader certification preferred
Experience with youth/teen development and parent relations
Excellent organizational skills, initiative, and a proactive attitude
Excellent verbal and written communication skills. Able to communicate effectively with YMCA members, staff, community partners and volunteers

Senior Membership Director Resume Examples & Samples

Bachelor's degree in related field preferred or equivalent combination of education and experience
Previous supervisory experience in customer service preferred which would include five or more years experience in managing exempt personnelor equivalency preferred
Supervision of a 2,000+ membership unit YMCA or equivalency preferred
Supervision of budget exceeding $1.5M
Demonstrated track record of generating leads and closing sales
Strategically planning and tactical execution experience that resulted in achievement of goals
Excellent personal computer skills and experience with standard business software
Must be able to work flexible hours including evenings, weekends, and holidays
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Effectively plans and executes strategies that support new member recruitment and ensures that sales goals are met
Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Implements membership strategies that support retention of existing members. Fosters a climate of innovation and resolves problems to ensure member satisfaction
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Recruits, hires, train, and develop personnel and volunteers as needed. Reviews and evaluates staff performance
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
Leads assigned aspects of the fund-raising campaign
Performs all duties and functions of Membership Associate level I and II
Works closely with and follows the direction of the Vice President of Membership Development to esnure standard delivery of the Association Membership Agenda
Participates in staff meetings and/or related meetings
Plans, schedules and leads all Membership Associate meetings
Adheres to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland or directed by supervisor
Assist in all areas as assigned

Director of Membership & Programs Resume Examples & Samples

Bachelor’s degree in related field preferred or equivalent combination of education and experience
Minimum 3-5 years experience of successful sales/sales team management
Minimum of 3-5 year’s experience delivering customer service excellence
Experience working in a fast-paced, goal oriented environment
Strong organizational skills and ability to handle multiple tasks with accuracy and quality
Strong interpersonal skills with ability to influence others who do not report to you
Ability to generate excitement and energy for the YMCA’s programs and services
Demonstrated experience in an organization with both internal and external customers and a commitment to the service of those customers
Comprehensive computer skills and significant experience in office software (Microsoft Excel, Power Point, Outlook) and experience in web based communication
Ability to quickly learn and become facile with YMCA of Delaware database programs and survey instruments
Strong analytical skills- identifies critical issues with ease
Understanding of customer segmentation
Drive new branch membership and customer experience to meet and/or exceed targets
Develop and implement statewide sales and customer service training strategy
Manage secret shop and member/program survey systems; analyze and report data association wide; develop action plans with branches regularly to improve results
Schedule regular times to be in all branches to observe, interact, and coach branch staff on sales and customer service techniques; provide “on the spot” constructive feedback to improve customer interactions and tours
Develop membership acquisition strategies and best practices including those that address guests and tours who don’t join
Assist in the creation and implementation of a corporate membership strategy
Ensure member satisfaction by fostering a climate of innovation to resolve problems and member complaints
Assist in proper implementation of front desk procedures; review and update desk procedures and communicate changes to staff
Develop strategies that will help branches increase program enrollment and provide support to Program Directors on related issues
Serve as primary liaison with all program quality teams, primarily the membership quality team
Assist quality teams in creating new initiatives and policies, lead program surveying, analyze/present data to quality teams and develop action plans to improve results; assist in creating marketing plans to better cross market throughout the organization
Create and implement a statewide member engagement/retention strategy which will include rewards/loyalty programs; strategies will pertain to new members, consistent members, low users, terminations, holds and program members
Regularly reviews and analyzes membership retention data; spots trends and areas for opportunity
Assist in achieving branch retention target goals
Works with branch program staff to enhance the value of Family membership experience by developing additional “added value” opportunities to membership
Creates an incentive program for branch staff, which meets the retention goals, in conjunction with the HR department as needed

Senior Program Director, Membership Resume Examples & Samples

Oversee the recruitment, interviews, hiring, supervision, and evaluation of highly motivated and productive membership development team. Provide support to staff as necessary
Ensure individual and staff awareness and understanding of YMCA programs and services, policies and procedures, and customer service and sales skills
Conduct staff meetings and trainings
Develop and implement annual membership growth and retention goals and objectives that include monthly and weekly action plans
Responsible for supervision and management of department budget
Identify and target specific markets and plan and implement member recruitment campaigns and promotions accordingly
Establish positive, result-oriented relationships with area businesses, corporations, and organizations

Association Membership & Program Director Resume Examples & Samples

Oversee membership development in all branches, focusing on membership growth and retention in an effort to constantly improve the member experience. Work with branches to improve member experience scores by identifying areas needing attention and/or improvement and assisting to develop a plan to achieve that improvement
Manage income based membership program and processes. Regularly evaluate membership categories and pricing structure
Collect, monitor, and review program and membership data and provide regular updates to Association leadership. Research & recommend program pricing model
Oversees the Association Childcare, School Age, Day Camp, and Association Transportation programs in conjunction with the Director
Compile and maintain a full, comprehensive, cataloged and categorized inventory of all programs in the Association. Analyze SEER program data and make improvement recommendations
Approve new programs, program descriptions, marketing plans and pricing
Launch Y USA signature programs and provide guidance for expansion of programs in terms of reach, variety and quantity
Lead the Program Teams and work with champions to develop best practices, implement training, and assure program quality
Ensure the quality of program delivery conforms to standards and is consistent across all branches
Research and develop programs that are impactful, innovative, progressive, sustainable, and consistent
Follow national membership and program trends to assure that the Association is on the cutting edge and develops new opportunities to stay relevant in a changing market

Director of Membership & Marketing Services Resume Examples & Samples

Bachelor's degree is required, preferably in the field of Communications, Public Relations, Marketing or related field
Excellent personal computer skills and experience with standard business software. Experience in DAXKO a plus
Must have ability to work in a team environment and respect the ideas of others
Ability to manage multiple tasks effectively
Implements membership strategies that support recruitment of new members and retention of existing members
Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed
Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
Creates promotional materials for assigned marketing and communications initiatives to include, but not restricted to, advertisements, e-blasts, banners, posters, flyers, brochures, reports, social media, and other print, online and creative materials
Ensures compliance with national Y brand throughout the organization
Communicates with staff, members, volunteers, parents, contractors, and vendors in completion of initiatives
Bids and coordinates assigned promotions with vendors for the completion of the campaign

Senior Membership Program Director Resume Examples & Samples

Strong leadership skills, ability to take initiative and respond to a variety of situations and manage several tasks and projects at the same time
Ability to develop effective working relationships
Bachelor's degree in business hospitality, administration, human services or equivalent
Minimum of five (5) years of customer service experience, preferably in a YMCA or other nonprofit agency
Minimum of two (2) years of sales experience
Three (3) years of management/supervisory experience
Proficiency in MS Office Word, Excel, and Outlook
Demonstrated budget experience and skill with quantitative information and ability to make decisions based on logical reasoning
Provide visionary direction and leadership oversight to Member Experience Director and departmental operations with an emphasis on exceptional customer service and sales
Actively pursue corporate relationships; promote membership to the YMCA of Greenville as a means of reducing annual corporate health care costs; meet or exceed annual corporate membership goals for branch
Responsible for meeting or exceeding monthly and annual membership goals as established by the Executive Director and as reflected in monthly and annual budgets
Partner with Mission Advancement and Marketing Departments in the promotion of Association and branch membership initiatives, and is responsible for internal marketing communications
Ensure that there is a strong connection between Membership and Wellness departments which requires a thorough understanding of wellness programs and initiatives, and foster a culture within the Membership Department that emphasizes relationship-building between staff and members, nurtures deeper connections between members, and engages members with the YMCA cause
Continuously examine branch effectiveness related to membership and member experience, addressing problems and challenges in a timely manner, and is ultimately responsible for and accountable to departmental excellence in service and member experience; answerable to annual member survey results
Assist/oversee Member Experience Director in recruitment, hiring, and training high-quality membership staff; ensure all staff meets or exceeds minimum performance standards according to Association best practices
Develop and implement strategies and policies for increasing new memberships, membership retention, and member engagement
Conduct exit interviews and cancellation surveys with intent to salvage membership and/or to improve operations, procedures, or staff performance
Handle and resolve any unusual situations, issues, or membership concerns that the Member Services Director cannot
Communicate Executive Director-established goals, directives, or policy changes to Member Experience Director; ensure these directives and changes are communicated to and implemented by all membership staff
Lead branch-specific aspects of Association Membership Campaigns
Develop and monitor the annual budget for assigned areas of responsibility
Provide high-level oversight to the upkeep of facilities and equipment in partnership and cooperation with the branch Executive Director, Facilities Director, and/or Property Management

Associate Director of Academic & Membership Affairs Resume Examples & Samples

B. Advise director/managing director/vice president/public and media relations staff of high profile reinstatement and ACP cases and team issues. This may include, but is not limited to conducting research on past cases and responding to requests for additional information on pending and recently decided cases
Bachelor's degree required. Advanced degree or law degree strongly preferred
Five to seven years of related experience including full-time professional experience in intercollegiate athletics, higher education administration, athletics compliance administration, the legal profession, or regulatory/compliance administrative position
Experience in intercollegiate athletics, either as a student-athlete or an administrator is preferred
Superior oral and written communications skills, including the demonstrated ability to deliver dynamic presentations tailored to a variety of audiences
Demonstrated ability to work independently, be internally motivated and manage a high volume of diverse and complex job assignments with various deadlines using strong organizational skills
The successful candidate must value and have the skills required to effectively function in a team-oriented culture that emphasizes leadership, inclusion, collaboration, communication and accountability
Strong interpersonal skills, including the demonstrated ability to foster relationships and engage in collaborative efforts in diverse settings
Ability to think strategically and forecast future developments and impact of policy and operational directives and decisions
Ability to anticipate creative opportunities for collaboration, foster dialogue and contribute to new positive approaches
Working knowledge of NCAA rules and familiarity with higher-education administration preferred
Interest in research and analysis of intercollegiate athletics issues is preferred
Extensive computer knowledge and willingness to learn various reporting programs

Membership Engagement & Sales Director Resume Examples & Samples

Bachelor of Science in Business, Marketing, or related field with a focus in sales and hospitality
Possess exceptional human relations skills
A minimum of three to five years of direct membership sales and services delivery experience in a membership based environment is preferred
A demonstrated record of supervising multiple entry level and professional staff members
A demonstrated record of sales, prospecting, and member conversion
A demonstrated track record of growing the membership base that can be supported by providing quantifiable measures of how this has been accomplished
Possess the ability to work independently and manage multiple functions simultaneously
Has extensive experience in budget development, sales and revenue production, and in the implementation of appropriate cost controls
Must be extremely passionate and committed to staff development
Enjoys working in an ever changing and high paced environment
Provide exceptional leadership and supervision to staff, specifically to the respective branch Membership Services Coordinators in the areas of staff selection, staff development, and in the completion of performance appraisals for respective staff members
Develop and participate in community outreach activities for the purpose of developing prospective members
Provide oversight in the development, implementation, and enhancement of an effective front line staff training program
Foster relationships and work extensively with departments in the organization to further enhance the member experience
Execute the development of membership related reports that will be beneficial in developing appropriate action steps in the growth and retention of the membership
Research and analyze demographic factors, social and economic trends, and other relevant data for the purposes of maximizing upon membership recruitment opportunities
Develop and maintain a system of enhancing the member service experience
Provide leadership to the professional staff regarding how best to implement membership retention strategies within other departments in the organization
When necessary, provide back-up front-line support to the Membership Service Operation during peak hours of the week and seasons of the year and when Membership Services Staff vacancies may occur
Work in tandem with the Marketing Director in the development of marketing strategies to advance the initiatives of the Membership Services Operation
Attend appropriate training seminars and conferences related to membership, sales, prospecting, and retention

Director, Membership Marketing Resume Examples & Samples

Lead the development and execution of membership acquisition, engagement and retention strategies for the CreditCards.com service across paid, owned, and earned media channels
Responsible for every aspect of a user's subscription lifecycle from membership acquisition and long term retention
Provide strategic direction to all direct marketing opportunities and membership acquisition campaigns for CreditCards.com, with a primary focus on increasing membership acquisition and engagement while employing an analytic approach to ROI as part of the long range plan
Responsible for extensive, hands-on analysis, strategizing, planning, budgeting, and implementation. Responsible for managing, tracking, and evaluating all campaigns
Manage and analyze market data to identify acquisition opportunities as well as analyze engagement data to identify opportunities and understand drivers of satisfaction
Utilize continuous quality improvements when designing and implementing new campaigns or programs, or refining existing ones, to capitalize on those opportunities for growth and improved outcomes
Create an annual strategy for growing the membership and visitor base using direct marketing techniques and assets including direct mail, E-communications, and focused outreach. This strategy should include an analysis of prospective audiences and a keen understanding of visitation patterns, acquisition strategies and membership campaigns
Create content, message points, and collateral for all campaigns
Manage the Membership acquisition and engagement campaigns
Creatively seek out new opportunities to partner with other organizations which might be able to provide prospect lists or cross-promotions
Working with stakeholders, create interesting and compelling opportunities to grow membership
Work with the department head to conceive and develop an infrastructure which supports membership acquisition, retention, and opportunities for visitor tracking and research

Senior Program Director, Membership Resume Examples & Samples

Minimum five years’ experience in membership development and management
Must attend New Employee Orientation within 30 days of hire
Hire and train program directors and staff in areas of responsibility
Guide and direct department staff on providing a safe and clean program environment/area
All other duties assigned

Director of Membership Analytics Resume Examples & Samples

Support marketing departments and program staff with development and maintenance of key performance indicators related to monitoring and evaluation, including technical requirements and business rules for future analysis
Build 360-degree view of Audubon members to inform strategy, metrics, and organizational decision-making
Partner with climate team as they evaluate new data sources and generate new metrics to measure political and social impact in key geographies across the U.S
Assist cross-department working groups to measure efficacy of new approaches to advocacy and communication
Provide ongoing analysis of performance data and translate data into user-friendly reports and formats for senior staff
Lead organization in selection of enterprise business intelligence and data visualization tools
Provide training to key staff on best practices for effective use of data and measurement
Perform miscellaneous duties as assigned, including liaising with vendors and/or consultants
Directly supervise analytics manager and lead wider organizational group of subject matter analysts
Use data (consumer, voter, census, etc.) to develop models and lists for targeting, persuasion, propensity to take various actions or support on a variety of issues
Advanced Degree (M.A., M.S.), or the equivalent combination of education and experience, with understanding of statistics and methods of social scientific measurement and causal inference
Experience working (or volunteering) in political campaigns or advocacy or political organizations
Experience working with digital tools such as EveryAction, including integration and application of voter file and synthetic modeling
Experience with marketing analytics, predictive modeling a plus
Candidate must have experience with social-science experiments, field experiments, relevant statistical and methodological training
Familiarity with academic research on persuasion, voter mobilization, grassroots organizing, and related topics
Familiarity with CRM systems (Salesforce), data warehousing platforms (e.g. Amazon Redshift), business intelligence software (e.g. Wave Analytics) and data visualization tools (e.g. Tableau)
Familiarity with statistical software (Stata and/or R); mastery of one or more statistical software programs is particularly desirable
Candidate must be self-motivated and thrive in a networked, matrixed environment
Project management experience, especially in the political or nonprofit sector
Detail oriented and highly organized, with the ability to work well under tight deadlines
Strong communication skills and professionalism
Ability to work independently and in teams

Associate Director of Academic & Membership Affairs Resume Examples & Samples

Assist the membership, staff and other interested individuals and organizations in understanding NCAA Division I legislation and interpretations through work with the Division I bylaw team, as well as through the Division I conference contact program, committee support, written correspondence and in-person presentations (e.g., conference meetings)
Process Division I legislative relief waivers submitted through RSRO and assist member institutions in the waiver process
Assist with special projects that impact/involve Division I academic and membership affairs and Division I governance, as assigned
Serve as a member of the academic and membership affairs management team. Specific duties include
Bachelor’s degree required, advanced/professional degree preferred
Five years of full-time professional experience in intercollegiate athletics and/or higher education administrator required
Experience with NCAA interpretations and legislation required
Strong oral and written communications skills required
Experience handling confidential and sensitive materials required
Understanding of, and interest in, the NCAA Division I governance structure and process preferred
Strong computer skills preferred

Associate Director of Academic & Membership Affairs Resume Examples & Samples

Serve in a leadership role as a member of the legislation team, which includes drafting and reviewing legislative proposals, drafting and reviewing legislative publications (e.g., manuals, Official Notices, etc.) and updating and maintaining legislative systems (e.g., LSDBi, online manuals, etc.)
Assist the membership, staff and other interested individuals and organizations in understanding NCAA Division I legislation and interpretations as a member of a bylaw team, as well as through the conference contact program, committee support, written correspondence and in-person presentations (e.g., conference meetings)
Understanding of, and interest in, the governance structure and process for Division I
Experience in NCAA interpretation and legislation required
Strong computer skills required

Membership Program Director Resume Examples & Samples

Bachelor’s degree preferably in Business Administration, Management, Marketing & Communications, Exercise Science, Sports Management or other relevant areas. Relevant workplace experience in conjunction with college coursework may be substituted for a 4 year degree
Two years supervisory experience in customer service
Current CPR and First Aid certification is required within 30 days of hire
Ability to work with people from a variety of ethnic, socioeconomic, and religious backgrounds in addition to working with multi-generational families
Ability to work cooperatively in a fast paced environment with team members
Personal commitment to customer service
Working knowledge of Microsoft Word, Excel, PowerPoint, Publisher, Google Mail, and use of social media for marketing outreach
Must have the ability to work a flexible schedule that may include morning, evening, and weekend hours
The preferred candidate will have previous YMCA experience
The ability to read, write and speak Spanish is also a preferred qualification
Building Relationships: Model positive relationship-building skills when working with staff, members and volunteers in daily interactions. Implement strategies to ensure that membership and program participants connect with one another and with the YMCA
Staff Training, Leadership & Development: Create a positive culture of onboarding, training and communication. Recruit, hire, train, supervise, and evaluate staff and volunteers in multiple program areas
Membership Recruitment, Retention, Satisfaction & Enhancement: Create and implement membership strategies that support recruitment of new members, & create and implement strategies that support the retention of existing members. Fosters a climate of problem resolution to ensure member satisfaction
Program Development & Management: Organize, market, and deliver high quality youth & adult programs and wellness classes to engage and support youth, teens, and families in their health and well-being. Takes the initiative to enhance current classes, programs and activities while implementing new classes, programs and activities to help us meet our mission
Annual Campaign & Volunteer Management: Volunteer recruitment and training will be important to build relationships and to engage in collaborations with the community. As a key member of management, this position will provide leadership and support on the annual fundraising campaign, and participate in & work with our volunteer committees as assigned. Volunteer participation in the annual community support campaign is vital to the success of the program
Administrative: Provide relevant membership & trend data to assist in planning, developing, implementing and maintaining a fiscally responsible department budget that includes strategies for accounts receivable, member retention and leadership and training of staff. General oversight of facility operations & maintenance, and assuring compliance with state and local regulations to ensure that program standards are met and safety procedures are followed

Regional Membership Director Resume Examples & Samples

Bachelor’s Degree in related field preferred or two years or more related work experience
Two years or more successful experience in sales including prospecting, marketing, closing, retention and customer service activities
Previous supervisory experience in service industry
Must be able to read, and write legibly and in an understandable manner
Must be able to effectively communicate with and observe program participants, members and YMCA staff
Travel – up to 50 %
Be visibly involved w/ members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honesty, respect and responsibility
Follows all established policies and procedures, including but not limited to, safety practices and personnel policies
Participate in and support association events and fund raising activities
Maintain a clean and orderly work environment
Secure required trainings and/or certifications necessary for the position
Provide staff with on-going supervision and training related to abuse risk and boundaries with youth
Respond seriously and in a timely manner to any reports of suspicious and/or inappropriate behaviors
Communicate to all staff the organization’s commitment to protect youth from abuse and follows all mandate reporting requirements
Sales: Responsible for establishing relationships with local business, corporate, community, and civic groups to increase membership sales. Utilize YMCA Sales Training Techniques (e.g. Membership Development Initiative processes). Maintenance of accurate sales management records (e.g. MDI data tracking sheets; daily, monthly sales reports) and development and maintenance of a prospect lead generation and follow-up system for guest passes, walk-ins and member referrals
Membership & Marketing Development: Develops and implements membership retention and sales plan. Develop and implement a marketing/promotion plan for programs for association and branch. Develops and distributes all membership communication and marketing pieces (i.e. brochures, newsletters and special event promotion) through various media
Public Relations/Community Affairs: Represent YMCA in appropriate business & community groups. This includes providing timely publicity, developing a working relationship with local business / community groups and developing on-going recognition program for members and volunteers
Fund Development Activities: Participate in and / or coordinate in fund- raising activities as assigned by supervisor
Front Desk Operations: When required, work at the front desk, conduct membership tours, close sales and answer prospective members' questions
Identify training needs and initiate development activities of supervisees. Recommend effective personnel management actions (i.e. employee counseling process)
Assure that new employees complete orientation and training according to established guidelines and provide on the job training as required by supervisees
Ensure duties, responsibilities and accountabilities of all direct reports are defined and understood. Ensure that the individual understands the standards for acceptable performance
Notify Human Resource Department of job openings, follow hiring and interview process. Make final selection and maintain qualified staff
Keeps employees informed as to association and branch events, plans and progress on organizational goals

Membership Operations Director Resume Examples & Samples

Bachelor's degree in related area with health and fitness background preferred
Five or more years of related experience in membership management
Experience with computers including Daxco, CCC and Customer Relationship Software
Experience in strategic planning and budget development in membership
Must have good interpersonal, public relations and communication skills, including the ability to make oral presentations and phone communications
Ability to effectively communicate information on YMCA Membership Programs
Knowledge and experience working within the YMCA processes
Ability to communicate well and work with staff at multiple branches
Must be able to interpret data and create action plans to effect change

Executive Director of Membership Resume Examples & Samples

Demonstrated leadership ability, team management, and interpersonal skills
Superior supervisory skills and an enthusiastic personality with the ability to inspire and motivate staff, volunteers and members to create a culture of service within our Centers
Must present a professional image and possess conflict resolution skills, and demonstrate sound judgment, initiative and independent thinking
Excellent analytical and abstract reasoning skills; works comfortably with broad concepts and complex issues at individual, team, and organization-wide levels
Must have a strong ability to develop and manage an operating budget
Must be detail-oriented and highly organized with the ability to work under pressure and manage multiple projects and departmental initiatives simultaneously
Must be an articulate spokesperson on behalf of the YMCA; excellent written and oral communication skills
Proficiency in Microsoft Word, Excel, PowerPoint, and other software, the ability to use most office equipment is required
Ability to travel to multiple locations and ability to work a flexible schedule, including evenings and weekends
Four year college degree or comparable YMCA experience
Minimum five years YMCA experience and/or training applicable to the duties listed above; demonstrable success with recruiting retaining managing memberships is preferred
Multilingual preferred
Support the YMCA mission and model the YMCA core values: Caring, Honesty, Respect and Responsibility. Model and put into practice behavior that supports inclusion and diversity
Support the Association’s strategic plan and ensures the accomplishment of organizational goals and objectives; ensure outstanding customer/member service and compliance with Association standards, policies and procedures
Represent and promote the YMCA in the local community and develop and maintain positive relationships with other organizations, businesses, community agencies and governmental entities
Collaborate appropriately to establish long range plans for programs and services in harmony with overall YMCA objectives; develop and direct high quality member engagement strategies and programs which support Association’s long term strategic plan
Assist in development and implementation of training strategies for Membership staff demonstrating excellence in sales presentations, closing techniques, retention and engagement efforts and services. Training will also focus on how to engage in active listening with members in order to build relationships, understand individual's goals and interests and take the initiative to assist in the achievement of those goals
Create standards for use in driving and evaluating Membership staff performance. Develop strategies to motivate staff and achieve goals
Provide leadership to the association AOA Director and Coordinators to continue revenue growth in 3rd party memberships
Assist in designing Employee Wellness programs with focus on lifestyle transformation and general well-being
Assist in ongoing efforts with corporate membership and corporate wellness
Lead the membership cabinet, membership operational strategy team, and corporate membership sales cabinet
Coordinate staff development and motivation; create a caring, friendly, fun, safe environment that provides opportunities for staff to connect, develop relationships, and achieve their goals through the YMCA of Middle TN
Develop, manage and monitor assigned operating budgets to exceed targets. Recommend adjustments to the budget to ensure a balanced operation and submit reports on current operations
Participate in annual support campaign efforts, connecting organizations to the Y's Annual Giving Campaign
Before start of 1st shift: New Hire Orientation training
Within two weeks of hire or before 1st shift with children (whichever comes first): Basic CPR/ First Aid/ AED
YMCA Team Leader or Multi-Team/Branch Leader certification preferred

Director, Membership Development Resume Examples & Samples

Develop and implement an annual membership sales and marketing plan, including initiatives to attract new members and retain current members. Conduct membership and promotional campaigns. Promote and market Y corporate memberships to companies, agencies, schools and organizations. Conduct member satisfaction surveys and develop plans to implement appropriate actions in response to feedback
Ensure growth of Y membership through program development and expansion, member recruitment and retention, pricing strategies and collaborations with other organizations
Determine the scope and breadth of programs offered by the Y. Oversee the staffing and scheduling of a wide variety of fitness programs, delivered at the Y and at off-site locations. Design and monitor an on-going marketing effort for our fitness classes and programs
Provide leadership to assigned fitness staff through training opportunities, staff meetings and demonstration of exceptional customer service. Ensure all necessary program licensing fees, instructor certifications and equipment maintenance are up to date
Collaborate with the Director of Communications to promote the Y and increase visibility of the Y brand. Connect with area corporations, promote programs and keep membership current on Y activities
Maintain up-to-date knowledge of YUSA initiatives and programs, taking advantage of those that are determined to be consistent with our resources, strengths and interests
Develop and follow a staff recognition program tailored to area and approved by the President/CEO. The program will include multiple components including recognition of personal milestones, everyday events that exceed expectations and professional accomplishments
Develop, monitor and administer the department budget and take appropriate action to maintain fiscal integrity
Serve on and staff the Program and Membership Committee and other committees as assigned or asked

Regional Membership Director Resume Examples & Samples

Assist with the formulation of goals and targets to achieve the sales plans
Achieve revenue plans and margins through the appropriate processes
Direct the team to achieve net membership goals through membership programming
Review ongoing performance against plan and provide ongoing coaching to support plan achievement
Promote collaboration to identify opportunities, share best practices, and solve problems to achieve each club’s business objectives and the club’s Mission

Associate Director of Membership Resume Examples & Samples

We are searching for a very sociable person with an outgoing personality and great communication skills that enjoys interacting with members and co-workers. 　
A strong sense of teamwork is required as you will be working directly with all departments of the club.　
Proven experience in persistence and a never give up attitude.　
2-5 years of sales experience. Hospitality or club industry experience preferred. 　
A college degree in marketing, communications or a related field in the industry.　
Responsible for achieving revenue goals of the Club’s membership department
Qualify prospects, present membership benefits that match the prospects needs and invite prospects to experience the club
Builds relationships and meet the needs of prospective members through engagement such as club tours, identifying needs, pipeline management and relationship marketing strategies
Maintain proper use of CRM database, contracts and forms. Effectively tracks the lead source and lost business to understand members resources and loss reasons; utilize information to effectively guide marketing investments
Network with membership, guests and the community to maximize leads and referrals
Implement lead generation strategies (e.g., prospecting events, etc.) and develop targeted lead lists
Develop and implement monthly and quarterly sales action plans. Monitor and analyze the effectiveness of sales and marketing programs
Maintain knowledge of competition and industry trends
Be part of a cohesive team with opportunities to build a successful career with global potential　
Medical, dental, and vision insurance　
Paid holiday and vacation for full time employees　
401k participation with a company matching program　
Complimentary stays at Four Seasons worldwide (subject to availability) 　
Free employee meals prepared by the culinary team

Senior Director Membership & Marketing Resume Examples & Samples

Bachelor's degree in related field or equivalent combination of education and experience
Four or more years of membership and marketing experience, preferable in a YMCA or other nonprofit agency
Ability to direct strategies through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, and fund-raising
Proven success in marketing, engagement and retention strategies resulting in overall growth
YMCA Team Leader or Multi/Team Branch Leader certification preferred
Requirements upon hire include completion of Child Abuse Prevention Training, CPR, First Aid, AED, Blood Borne Pathogens
Lead the organization in developing and implementing operating plans and strategies that support membership growth, engagement and retention. Creates a member-focused culture and models relationship-building skills in all interactions. Ensure execution of strategies that connect members and/or program participants with one another and the YMCA
Recruits, hires, trains, develops, schedules and directs personel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Develops and executes relationship building strategies with all staff; ensure staff are trained to achieve highest level of customer service to increase new membership sales and retention,
Analyze trends in membership and lead responses to changes in the community with an end goal of growth as compared to national and prior year averages
Ensure ongoing analysis of membership value and develop strategies to communicate that value
Coordinate local efforts to coincide with YUSA marketing strategies; ensure alignment with all YUSA branding in all marketing and communication efforts and position the Y as a cause-driven organization
Develop best practices for ongoing promotion and relevant, sustainable, meaningful communication with our community
Oversee planning, development and management of the annual membership and marketing budgets; take appropriate action to correct variances
Oversee the organization of membership events at the YMCA and represents the YMCA at community events to promote the YMCA
Ensure effective internal communication between members and staff to effectively promote and advocate for the Y
Lead efforts and ensure best practices in member safety, security and screening
Provides leadership and support to the annual fundraising campaign and volunteer committees/boards as assigned. Develops and maintains effective working relationships within the community
Be an intricate member of the leadership team, working towards the overall success of the organization with a goal of increasing membership growth, satisfaction and retention

Senior Program Director of Membership Resume Examples & Samples

Five or more years of related experience including staff and volunteer supervision, community program development, financial management and fund raising
Broad knowledge of assigned program area(s) and the standards and regulations related to the programming
CPR and First Aid certifications required
Most positions require ability to visit sites and community organizations
Prefer familiarity with personal computers
Aquatics: Ability to train aquatic instructors. Requires trainer-level certification in YMCA Swim Lessons-Teaching Swimming Fundamentals, YMCA Swim Lessons-Youth & Adult and/or YMCA Swim Lessons-Parent/Child and Preschool Instructor; Advanced First Aid and CPR For The Professional Rescuer certifications required
Camping: Experience and demonstrated ability in year-round camp programming and operation. Knowledge of American Camping Association guidelines. Most positions require eligibility to obtain Commercial Driver's License. Adventure programs at camp require specialized training and experience in adventure education, rock climbing, biking, high-ropes operation/repair, kayaking and/or boating
Child Care: Knowledge of child care licensing requirements, YMCA standards and American Camping Association standards for day camps
Community Programs: Broad knowledge of assigned program areas, which can include any area below as well as youth sports, day camp, parent-child programs, etc
Family Programs: Knowledge of family support principles and best practices for family involvement
Health and Wellness: Experience in working with the health seeker market preferred. Proven experience in training others. Ability to provide Total Health program in community/corporate setting. *
Membership/Marketing: Experience in membership, marketing and/or sales. Experience in working with the health seeker market preferred. *
Youth at Risk: Experience in work with challenging youth exposed to or involved in substance abuse, homelessness, mental illness, violence and other difficult situations
Directs and manages the development, operations and growth of assigned program area(s), which typically include Association-wide or multiple program areas
Establishes new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans
Develops and manages the budgets related to the position. Meets fiscal objectives. Closely monitors revenue and expense
Develops and maintains collaborative relationships with community organizations and agencies related to assigned programs
Develops, produces and distributes program information necessary to promote assigned programs in accordance with branch marketing plans
Ensures that safety procedures are followed and that all programs are in compliance with YMCA standards, all regulations and other applicable standards
Ensures high quality programs through innovative program development evaluations and on going training of staff

Executive Director of Membership & Healthy Living Resume Examples & Samples

Bachelor's degree in business, health sciences, human services, or equivalent; Master’s degree preferred
Eight or more years of professional experience in membership sales in Healthy Living, YMCA experience preferred
YMCA Organizational Leader certification preferred
Bilingual Spanish preferred
Supervises membership staff and program directors, oversees membership/healthy living programming to assure sound operations. Provides leadership and direction to the branches by coaching and developing staff and volunteers
Models relationship-building skills in all interactions with staff, volunteers, members, and the community
Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled
Ensures the operational growth of the YMCA through program expansion or compression, member recruitment and retention, pricing strategies, new program development and collaborations
Identifies potential areas for branch cooperative programming to accomplish YMCA goals, and works with staff groups to develop and implement programs. Fosters a climate of innovation to develop member-focused programs and leads branch staff in the planning, development and implementation of new program initiatives and activities
Provides reports to COO, committees, Board of Directors and President/CEO
Provides staff leadership to assigned committees of the Board of Directors
Implements and oversees a program evaluation system to guarantee faithfulness to the Y’s cause, program outcomes and a high quality commitment to YMCA standards

Membership Operations Director Resume Examples & Samples

Must have an understanding of the respective roles of the Board of Managers, the various program committees and the general membership for the effective discharge of responsibilities of the position
Must bring to this position a Bachelor’s degree and must possess a number of technical skills and have experience in a wide range of YMCA programs
The person in this position must have the knowledge required for the management of the facilities, equipment, programs, schedules of each department, staff and volunteers
Ability to establish and maintain harmonious relationships with staff, volunteer leaders, YMCA members and the general public is essential
She/he must be able to delegate appropriate responsibilities to staff in order to accomplish the necessary duties
Must also be able to supervise, direct or guide all programs with knowledge of the branch’s long and short-range goals
Supervises direct reports, including exempt staff: in the following areas: Child Care, Membership, Health and Wellness, Sports, Teens and Aquatics
Develops and administers assigned budget areas and takes appropriate action to maintain the fiscal integrity of the operations
Provides leadership to the program managers, including scheduling of meetings and developing agendas
Employs non-exempt staff for program-related positions within the approved budget provisions
Reviews effectiveness of employed personnel annually; observes individual performances and appraises their effectiveness
Assures the proper scheduling of programs and services to maximize member services
Works with the following Board committees: Membership, Program and other committees as assigned
Interprets and communicates the objectives and programs of the Valley of the Sun YMCA to the community and participates actively in community and civic organizations
Reviews and evaluates the enrollment, programs, services and operations of the YMCA and communicates findings to the Executive Director, Board and committees, as required
Oversees the purchasing of program and facility supplies, while maintaining the integrity of the planned budget
Develops relationships with other YMCAs, agencies, schools, churches, etc in order to increase the collaborative ventures of the branch
Develops new programs to meet the needs of members and the community
Oversees the recruitment, training, supervision and recognition of program volunteers
Represents the Branch on request of the Executive Director at appropriate community functions, group meetings, Association meetings, and within the Branch
Ensures adequate building coverage is always available to enforce the daily schedules, maintain order and execute the policies of the Association in a fiscally sound and efficient manner
Oversees the planning and maintenance of the facilities
Keeps informed through self-study, research and conference or workshop participation on current trends in health, fitness, child care and recreation
Leads and participates in YMCA meetings and Cabinets, civic and professional organizations
Acts as the person in charge in the absence of the Executive Director
Works with the Marketing Department to oversee facility signage, the development of program brochures, flyers and bulletin boards that meet branch and Association standards and complement the facility
Coordinates staff training
Ensures quality in all areas of responsibility

Association Director of Membership & Marketing Resume Examples & Samples

A bachelor's degree is required. A master's degree is preferred. An Organizational Leader or equivalent and a minimum of 3 to 5 years’ experience managing a YMCA branch and/or YMCA local association senior management position preferred
A high degree of skill in YMCA program development, operations, fiscal management, board and volunteer development, membership growth and retention, staff development, community development and collaboration
Flexibility and sensitivity to individual community and local association market differences and must be able to engender acceptance in a highly diverse environment
Strong interpersonal and communication skills and the ability to work within the culture while being able to think strategically and creatively to move the YMCA forward in its mission
Command of research findings and best practices as relates to membership and marketing
Strong project management skills, analytical skills, creativity and resourcefulness in formulating a unique approach to increase YMCA brand awareness and appreciation
Must be able to utilize high level communication, persuasion and strategic thoughts to help others understand internal and external positions and promote new ideas in an open environment
Commitment to character development values of caring, honesty, respect and responsibility
Counsel and support branch executives to achieve targets as set forth in the Strategic Plan
Develop, manage, and monitor the department budget and meets or exceeds budgeted targets, including membership revenue through growth and retention of members
Responsible for increasing community collaborations relating to programs and initiatives for the Association and for providing coaching, mentoring, and consultation with all Association centers on their related initiatives
Develop and lead the planning and implementation of member services, involvement and retention, and related marketing efforts
Prepare and maintain statistical, analytical, and narrative reports and records as required. Analyze and define trends and interpret their implications for the YMCA
Serve as key liaison between the centers and Association heads to ensure all levels of the Association are operating in concert and all initiatives are fully integrated
Ensure all efforts are consistent with Association policies and procedures
Develop and maintain contacts in the community with business and civic leaders in order to assure their continued support and engagement
Conduct semi-annual membership satisfaction surveys at each branch
Co-Chair Communications Committee

Membership Services Director Resume Examples & Samples

Bachelor’s degree or equivalent required; sales, marketing, communications, wellness or related field of study preferred
Minimum of 3 years of experience in sales, marketing, wellness or related field preferred
Minimum of 3 years of experience in staff supervision and leadership preferred
Strong skills in leading and motivating staff to achieve targeted goals and measurable outcomes
YMCA membership, wellness or operations experience a plus
Microsoft Office proficiency required; Oracle and Fitlinxx experience a plus
Microsoft Office proficiency required
Must have exceptional interpersonal, public relations and communication skills
Previous YMCA, Healthcare, or related fitness industry sales management experience, a plus

Membership Software Administrative Director Resume Examples & Samples

Train staff on Daxko membership software
Develop curriculum, promote trainings, maintain attendance records, and monitor training requirements for staff
Develop best practices and policies and procedures for Daxko users
Develop Daxko training calendar; determine appropriate levels and course length
Responsible for reviewing and managing software securities with Daxko
Monitor program setup for correct use of tags and general ledger (G/L) account number
Notify branches of incorrect application of adjustments and other transaction oddities
Troubleshot Daxko software issues and submit to support as required
Act as liaison between branches and Daxko Support
Set up G/L account numbers, fees, and adjustments as needed
Set up users on Daxko training and live sites
Send monthly reports to branches
Serve as Association Daxko help desk expert; maintain assistance log; design and produce user reference guides for all training courses
Ensure user security and proper maintenance of Daxko
Manage technical issues between Daxko and users
Create custom reports as necessary
Serve as a member to Membership and Program Quality Teams considered appropriate

Director of Development & Membership Resume Examples & Samples

A commitment to and understanding of the NYG&B’s mission
More than 5 years working in a senior-level development position, with a proven track record of strategic growth
More than 5 years of experience managing a membership or subscriber-based department or activity
Working knowledge of NeonCRM (preferred), Adobe Acrobat, and Microsoft Office Suite
A self-starter who enjoys working independently and as part of a larger team
A passion for genealogy, history, and/or biography (preferred)

Membership Director / Associate Counsel Resume Examples & Samples

Membership in the State Bar of California
Two years relevant experience preferred
Knowledge of public law desirable
Exceptional people skills and high level of proficiency in written and oral communication
Ability to successfully manage details, organize assignments, and work on multiple tasks
Ability to work independently and to take leadership and initiative on membership support projects required

Strategy & Membership Director Resume Examples & Samples

Be responsible for relationships with current corporate members, both with those attending FT125 events as well as human resources and learning and development departments. S/he will seek feedback from them about their needs and build long-term relationships between companies and the FT125. The FT125 proposes adopting ambitious targets for annual member retention/turnover, the achievement of which will be reflected in the FT125 director’s remuneration
Work with the 125 year to win new members for the FT125 and the FT125 women’s forum, to achieve targets set with the FT board and stakeholders
Launch a network of FT125 members, including appropriate databases
Introduce a mentoring/reverse-mentoring scheme in 2018 using the FT125 forum and FT125 women’s forum
Oversee an annual FT125 weekend event starting in 2018. The director will work with FT Live, the FT’s global conferences and events business, to win sponsorship and arrange logistics
Manage the FT125 six-person team and the FT125 budget
A proven track record of building and sustaining client relationships to mould a premier networking business
Demonstrated knowledge and experience in the setup, maintenance and development of effective software and database (knowledge) management
Proven experience in planning, influencing and implementing ambitious strategic change
An understanding of the FT's unique content, nature and quality, and an ability to communicate this
Demonstrable strong customer focus abilities and a willingness to build trusted relationships both internal and external
Proven experience in building strong and successful relationships with experienced, high profile, and senior stakeholders
An ability to explain the advantages of 125 membership over the short, medium and long term
Lead, develop and inspire the FT's 125 team to achieve membership retention and acquisition targets

Associate Director of Alumni Membership & Annual Giving Resume Examples & Samples

Maintain a large portfolio of new alumni and annual giving prospects and solicit their support for gifts such as annual giving, annual membership, lifetime membership, and student philanthropy participation
Conduct 50 to 75 phone calls weekly to solicit new annual gifts and annual memberships to reach giving outcomes
Schedule and conduct 4 to 5 face-to-face visits weekly with new potential donors and potential volunteers to solicit support
Serve as the staff member supporting the UA Little Rock Alumni Association’s Membership Committee
Grow annual giving to agreed targets, working to develop annual giving into an integral part of fundraising activities
Ensure donor acquisition and retention levels are maintained and underpinned by exceptional donor stewardship
Identify medium and major gift prospects from Annual Fund pool and work with the Director of Annual Giving and Alumni Membership and the Associate Vice Chancellor for Alumni and Development to put in place further cultivation strategies
Responsible for reaching monthly, quarterly, and annual membership and fundraising acquisition and retention goals
Advise the manager of annual giving and membership on aspects of the annual fund, membership acquisition and retention efforts and campaigns
Establish relationships and work collaboratively with the appropriate university staff and the external community to generate interest in the annual fund and membership among alumni and current students of the university. This may include having an Association presence in community and university events
Represent the Alumni Association and/or University at on- and off-campus meetings, conferences, and seminars
Ability to be a reliable self-starter who regularly sets and achieves work goals
Ability to work well in a team environment and be able to accept input as well as a supervisory guidance
Ability to motivate volunteers
Ability to become well versed in fundraising and membership best practices to improve acquisition, retention, and fulfillment
Ability to keep up with news and trends in annual giving and alumni membership methodology
Ability to travel in state, which may include overnight stays
Strong organizational and interpersonal skills and the ability to multi-task
Ability to work collaboratively in a complex environment, but also to work independently and without close supervision
Ability to work with an ethnically diverse constituency of donors, alumni, friends, faculty, staff, and student leaders
Knowledge of computers, including Microsoft Word, Excel, and PowerPoint
Ability to use the Internet and database management systems
Ability to use customer service initiatives to clients and campus community
Ability to use problem solving skills and program creation
Ability to operate a motor vehicle, hold a valid driver’s license, and have a good driving record to meet state requirements for operating a vehicle while on state business

Download Membership Director Resume Sample as Image file

Related Job Titles

Membership Coordinator Resume Sample

Health & Benefits Consultant Resume Sample

Membership Manager Resume Sample

Ops-support Resume Sample

Food Service Director Resume Sample

Membership / Marketing Director Resume Sample

Membership Sales Resume Sample

Service Director Resume Sample

Grants & Contracts Administrator Resume Sample

Membership Representative Resume Sample

Membership Resume Sample

Customer Service / Customer Operations Resume Sample

Browse More

Membership Director Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

13 Membership Director resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Director, Digital & Membership Marketing Resume Examples & Samples

Associate Membership Director Resume Examples & Samples

Associate Membership Director Resume Examples & Samples

Regional Sales Membership & Engagement Director Resume Examples & Samples

Membership Director Resume Examples & Samples

Director of Membership & Program Marketing Resume Examples & Samples

Membership Director Resume Examples & Samples

Marketing & Membership Director Resume Examples & Samples

Senior Director of Membership Resume Examples & Samples

Senior Membership Director Resume Examples & Samples

Director of Membership & Programs Resume Examples & Samples

Senior Program Director, Membership Resume Examples & Samples

Association Membership & Program Director Resume Examples & Samples

Director of Membership & Marketing Services Resume Examples & Samples

Senior Membership Program Director Resume Examples & Samples

Associate Director of Academic & Membership Affairs Resume Examples & Samples

Membership Engagement & Sales Director Resume Examples & Samples

Director, Membership Marketing Resume Examples & Samples

Senior Program Director, Membership Resume Examples & Samples

Director of Membership Analytics Resume Examples & Samples

Associate Director of Academic & Membership Affairs Resume Examples & Samples

Associate Director of Academic & Membership Affairs Resume Examples & Samples

Membership Program Director Resume Examples & Samples

Regional Membership Director Resume Examples & Samples

Membership Operations Director Resume Examples & Samples

Executive Director of Membership Resume Examples & Samples

Director, Membership Development Resume Examples & Samples

Regional Membership Director Resume Examples & Samples

Associate Director of Membership Resume Examples & Samples

Senior Director Membership & Marketing Resume Examples & Samples

Senior Program Director of Membership Resume Examples & Samples

Executive Director of Membership & Healthy Living Resume Examples & Samples

Membership Operations Director Resume Examples & Samples

Association Director of Membership & Marketing Resume Examples & Samples

Membership Services Director Resume Examples & Samples

Membership Software Administrative Director Resume Examples & Samples

Director of Development & Membership Resume Examples & Samples

Membership Director / Associate Counsel Resume Examples & Samples

Strategy & Membership Director Resume Examples & Samples

Associate Director of Alumni Membership & Annual Giving Resume Examples & Samples

Related Job Titles

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume