Outlet Supervisor Resume Samples

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M Franecki

Matt

Franecki

6130 Shyann Drive

Boston

+1 (555) 860 0481

6130 Shyann Drive

Boston

Phone

p +1 (555) 860 0481

Experience Experience

San Francisco, CA

Outlet Supervisor

San Francisco, CA

Greenholt and Sons

San Francisco, CA

Outlet Supervisor

Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
Assumes full operational responsibilities for outlet in absence of an Assistant Restaurant Manager and/ or Outlet Manager
Help manage employees’ performance appraisals and performance logs
Working together with the Restaurant Manager and the Outlet Sous Chef, to develop new menu ideas and promotions
Establish and follow personal development plan
Performances manage through coaching, documentation, feedback and positive reinforcement

Los Angeles, CA

F&B Outlet Supervisor

Los Angeles, CA

Hoeger Inc

Los Angeles, CA

F&B Outlet Supervisor

Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues
Assists Manager with administrative duties, as assigned
Assists in maintenance of cost control methods and procedures by monitoring pars and inventory
Assists in conducting pre-shift meetings to relay pertinent information on assigned shift
Educational Assistance
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction

present

New York, NY

F&B Outlet Supervisor, Epic

New York, NY

Blanda LLC

present

New York, NY

F&B Outlet Supervisor, Epic

present

Provide assistance to team members when necessary, acting as an expediter as well as assisting the hostess
Encourage teamwork and professionalism throughout the department
Ensure a safe working environment for all staff
Implement and develop promotional, service oriented and revenue generating programs
Ensure all equipment is in good working order and all maintenance issues are addressed
Implement programs as introduced by the Manager and the hotel
Assist staff with closing procedures when necessary

Education Education

Bachelor’s Degree

Ashford University

Bachelor’s Degree

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5 Outlet Supervisor resume templates

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Outlet Supervisor Resume Examples & Samples

Supervise and oversee the operation/section to maintain service standards
Check on guests’ satisfaction levels and properly handle feedback and follow-up
Perform opening and closing duties as assigned
Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
Assist in employees’ development, counselling and resolving staff conflict
Report any complaints, incidents or any other irregularities to Management
Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
Help minimize waste, neglect, breakages and mishandling of supplies and equipments
Carry out light cleaning and maintenance of the pantry area
Monitor quality of food and beverage products in every order
To ensure that guests receive the attention and service they require
Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
To motivate, coach and project a positive attitude at all times
Help manage employees’ performance appraisals and performance logs
Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures
Carry out any other duties as and when assigned by the Management of the Hotel
Assist other Food & Beverage Outlets in their operations within peak times when needed
Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment

Outlet Supervisor, Walliser Stube Resume Examples & Samples

Ensure the ongoing professional development, growth, and work satisfaction of all colleagues
Ensure all financial reporting is maintained and accurate (billing, payroll etc)
To inspect Food & Beverage uniforms, menu selection, cutlery, linen, china, and glassware & equipment/tools on a regular basis. To ensure they are clean, well maintained and consistent for each outlet

Outlet Supervisor Resume Examples & Samples

Supervise the In Room Dining team in all aspects of the department and ensure service standards are followed
Follow all safety and sanitation policies when handling food and beverage Other duties as assigned
Previous Food and Beverage leadership experience required

Outlet Supervisor Resume Examples & Samples

Adhere to all company and departmental policies and procedures including safety and security and hygiene and sanitation
Works well under pressure in a fast paced environment
A team player and focuses attention on guest needs, calm and courteous at all times

Outlet Supervisor Resume Examples & Samples

Train, develop and lead the colleagues team within the outlet
Ensure that all departmental operational procedures are adhered to
Ensure that Fairmont F&B standards are adhered to
Work with Culinary team to maintain appropriate menus, offerings, and par levels
Oversee monthly sales forecasting, payroll planning and productivity
Ensure that cleanliness and safety of outlet and surrounding area is maintained
Assist as a liaison between outlet colleagues and other departments in absence of a manager
Ensure all guest/colleague comments and concerns are effectively resolved
Performances manage through coaching, documentation, feedback and positive reinforcement
Maintaining accurate records on performance and audits, attendance, grooming, service deficiencies, schedule, and payroll
Recognize colleagues through comment cards, Bravo Grams, incentives and continuous feedback
Assist in conducting monthly inventory reconciliation with supporting actions of inventory management
Meet daily deadlines as reflected in the operational plan
Maintain daily productivity as outlined in the monthly budget
Continuously seek out creative ways to improve service and overall F&B revenues and profitability
Act as a dynamic member of the hotel's F&B team and ensure strong departmental representation on other hotel committees and activities
Ensure hotel grooming and appearance standards are adhered to throughout the outlet
Ensure a clean and SAFE working environment, with continual emphasis on promoting colleague health and safety
Promote teamwork and respectful workplace practices between the kitchen and service colleagues
Participate in setting and ensuring achievement of objectives in key measures. Some of which include financial results (average cheque, guest capture, and revenue), J.D Power, and Employee Engagement Survey (EES) results
Assumes full operational responsibilities for outlet in absence of an Assistant Restaurant Manager and/ or Outlet Manager
Understand and demonstrate Service Promise and company values in their daily work
Display professional behaviour, integrity, pride and loyalty to Raffles and Fairmont Makati
Participate and monitor colleagues’ involvement on all hotel wide committees, including Health & Safety, Environmental, Service Plus, and Social
Meet, greet and seat the guests, and touch every table at least once during the meal
Oversee guest selection and ensure proper placement and distribution
Floor presence during shift, greeting and interaction with guests
Prepare shift schedules according to Hotel occupancy and special functions
Complete menu knowledge (breakfast, lunch, dinner, beverage service area)
Co-responsible with Assistant Restaurant Manager for training
Monitor and control Micros system in appliance to guest checks and hotel reports
Act as a member of one or more of the hotel’s internal committees, i.e. Social Committee
2 years previous experience as a Supervisor in a luxury hotel desirable
Strong Food & Beverage knowledge
Proficient in the English; bilingual is an asset
Working knowledge of Micros or similar P.O.S. system an asset
Excellent organizational skills required

Outlet Supervisor, Lakeview Lounge Resume Examples & Samples

Create a sense of welcome and personalized service excellence for our guests as measured by our JD Power results
Display an active presence in our dining rooms and public areas interacting with guests and colleagues
Effectively manage the systems in place to deliver superior service
Constantly seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
Maintain a constructive, harmonious and communicative working relationship with all supporting departments
Promote and develop a culture of environmental awareness and responsibility
To set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline in addition to monitoring colleague performance in these areas
Must possess excellent interpersonal, communications and presentation skills
Energetic, enthusiastic, self-motivated and a definite team player
Displays high initiative and requires minimal supervision and direction

Outlet Supervisor Resume Examples & Samples

Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton Worldwide brand standards
Manage, accurately, all transactions during service
Manage Team Member schedules, stock, and wastage levels
Previous supervisory skills

Outlet Supervisor Resume Examples & Samples

Supervise the Banquet team in all aspects of the department and ensure service standards are followed
Supervise the service of food and beverage items for assigned banquetmeetings
Address guest concerns and react quickly and professionally
Train Banquet Colleagues in the absence of a trainer
Participate in scheduled departmental meetings
Review banquet event orders to ensure the proper set-ups are in place
Have full knowledge of all menu items being served
Previous food & beverage leadership experience preferred
Previous Point of Sale System experience preferred

F&B Outlet Supervisor, Epic Resume Examples & Samples

Ensure staff report for duty on time, meeting appropriate dress and appearance expectations
Ensure dining room is open on time and ready for business
Check payroll sheets for approval and transfer data to payroll summary
Pick up and check all mail and due backs for employees
Ensure reservation tables are prepared and inform kitchen as well as staff of numbers
Assign serving sections
Pick-up food from kitchen and complete buffet identification tags
Complete a detailed check of the dining room and stations
Ensure a high level of guest service and ensure all guests leave satisfied with their dining experience
Assist staff with closing procedures when necessary
Ensure communication in daily log book
Ensure stations are stocked appropriately for the following day
Provide assistance to team members when necessary, acting as an expediter as well as assisting the hostess
Complete accurate monthly forecasts, weekly schedules, communication meetings, and month end comments for the department
Attend all meetings which relate to the operation of the restaurant
Review all material which relates to the operation of the restaurant
Implement and develop promotional, service oriented and revenue generating programs
Implement programs as introduced by the Manager and the hotel
Ensure a safe working environment for all staff
Ensure a complete understanding of health and safety regulations, fire regulations and evacuation procedures
Ensure all equipment is in good working order and all maintenance issues are addressed
Train, inform, reward and discipline staff when necessary
Encourage teamwork and professionalism throughout the department
Implement relevant staff and guest suggestions
Ensure the smooth and efficient operation of the dining room
Available for shift work including weekends and holidays

Outlet Supervisor Resume Examples & Samples

Assist the manager in day to day running of the outlet
Ensuring Achievement of financial results and guest satisfaction
Initiatives to aid with the continued development of the Swissôtel Makkah positioning as a leader in Food & Beverage service and as a Food and Beverage destination
Ongoing control and enhancement of quality standards and guest service
Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service
Ensuring the Restaurant maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
Working together with the Restaurant Manager and the Outlet Sous Chef, to develop new menu ideas and promotions
Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales
Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture
Ensuring profitability and controlling of costs
Ensure Guests’ satisfaction and handle all feedback accordingly
To be able to give training to team members e.g. beverage training, service training
To be able to build and maintain the team morale. Handling each team member as individuals accordingly
Evaluate operations and implement improvements
Ensuring proper execution of food promotions
Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Must be flexible in terms of working hours

Outlet Supervisor Resume Examples & Samples

Handle guest concerns and react quickly and professionally
Conduct regularly scheduled departmental meetings
Assistant in the planning process to Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
Have full knowledge of all Outlet menus
Previous Food and Beverage experience required
Previous Point of Sale System experience required

Outlet Supervisor Resume Examples & Samples

Responsible for order- taking, presentation and all aspects of service in that outlet
Promote all menu items and special promotions
Using all IHG standards in F&B control
Conduct continuous job performance evaluation of the staff in the outlet
To formulate training needs and prepare training plans for the staff and train them when possible
Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

Outlet Supervisor Resume Examples & Samples

2 years experience in a similar role from a reputed restaurant in a 4* or 5* star hotel
Knowledge in service sequence / bartending / liquor mixing
Excellent customer relations, problem solving
Enjoys working in a great team, smiling and presentable

Outlet Supervisor Resume Examples & Samples

Train, develop and lead the colleagues within the outlet
Act as a member of one or more of the hotel’s internal committees, ie. Social Committee
College Diploma
Highly detail oriented with excellent communication and organizational skills
Creative, self-motivated and energetic team-player
Able to smile and perform under pressure
Must be a highly organized individual with the ability to handle numerous tasks at one time
Previous cash handling experience
The ability to delegate tasks to team members and facilitate their completion
Must possess leadership qualities and follow up skills
The ability to recognize and correct guest service issues throughout an established presence on the floor
Passion for food and beverage
Results oriented with the ability to be flexible and to work well under pressure

Outlet Supervisor Resume Examples & Samples

Monitor resources ensuring the tools are available to deliver the service our guests expect
Ensure the appropriate performance management of colleagues regarding adherence to Fairmont and CLL standards, policies and procedures
Monitor and manage labour costs and expenses daily with a focus on meeting and improving on month end targets
Ensure a clean and SAFE working environment with continual emphasis on promoting colleague health and safety
Ensuring that the outlet(s) maintain a first class and positive visual impact, including ambiance, cleanliness, orderliness, decor and service flows
Minimum of two (2) years Food and Beverage experience, in a fast paced environment
Proven track record of positive people skills and team leader abilities
Working knowledge of POS-Micros, Word, Excel
Train the Trainer is a definite asset

F&B Outlet Supervisor Resume Examples & Samples

Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues
Oversee cash handling and check/credit policies and procedures
Inspect restaurants daily to ensure high quality food and food presentation and cleanliness
May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable
Carrying or lifting up to 50 pounds
Moving about the outlet(s)
Handling food, objects, products and utensils
Communication skills are utilized a significant amount of time when interacting with customers and employees
Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions
Mathematical skills, including basic math, budgeting, cash handling are utilized frequently
Alcohol awareness certification and /or food service permit or valid health/food handler card as required by local or state government agency
Sonesta Hotels & Other Outlets Discounts
Sick Days
Life Insurance

Outlet Supervisor Resume Examples & Samples

Ensures supplies are properly stocked; assists with ordering supplies as necessary
Utilizes labor management tools to schedule and control labor costs
Assists manager with new hire and termination paperwork
Participates in staff meetings and agenda

Outlet Supervisor Resume Examples & Samples

Previous leadership experience within luxury market, and similar role, required
Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred)
University/College degree in a related discipline required
Strong leadership, excellent interpersonal skills, and problem solving abilities
Highly responsible, reliable and ethical. A reputation for honesty and integrity
Results oriented and highly motivated self-starter
Possess and/or obtain CMP/CPCE certification within three years
Ability to work days, nights and weekend; when necessary

F&B Outlet Supervisor Resume Examples & Samples

Assists in maintenance of cost control methods and procedures by monitoring pars and inventory
Follows established quality assurance procedures to ensure acceptable health department and customer service standards
Responds to guest needs and reports problems to Manager
Assists in cleaning and reset of F&B Outlet as necessary during assigned shift
Monitors appearance of food/beverage served and communicates deviations in accordance with established standard
Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment

Seasonal Outlet Supervisor Resume Examples & Samples

Complete environmental checklist for dining room
Hold pre-meal meetings
Handle guest comments and complaints and ensure guest satisfaction
Understanding of Food and Beverage financials including cost and par controls is preferred
Must have a strong attention to detail as well as strong customer service skills
Must be familiar with and adhere to all liquor liability laws
Must know emergency procedures and work to prevent accidents

Outlet Supervisor Resume Examples & Samples

Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
Inspect restaurant daily to ensure high quality food and food presentation and cleanliness
Conduct pre-shift meetings to inform staff of daily events. Review daily specials
Promote teamwork and quality service through daily communication and coordination with other departments
Perform other assigned duties

Outlet Supervisor Resume Examples & Samples

Daily supervision, coordination and direction of all colleagues
Maintaining high staff morale and team spirit within the department
Leading and coaching all colleagues and leaders in the department
University / College degree in a related discipline preferred

Outlet Supervisor Resume Examples & Samples

Audit associates on Moments of Service Standards on a regular basis
Monitor guest room floors to ensure a successful day to day operation
Be creative with enhancing or upgrading amenities
Must be able to lead, develop, and train others

Outlet Supervisor, Piper s Resume Examples & Samples

Responsible for the day to day operations of the bars and Lounges
Develop and monitor the highest standards of service and quality in the bars and Lounges
Ensures company and departmental service standards, proper set-up, appearance and cleanliness are maintained
Participate in monthly forecast and budget preparation
Develop and implement promotional activities in the bars and Lounges
Direct and supervise all employees in the outlets, ensuring the standards are met and followed by all staff
Ensure all staff are observing liquor laws and practicing responsible alcohol service
Active participation in the Environmental “green” committee and encouraging all staff to participate
Active participation in the health and safety practices of the hotel and department
Facilitate departmental training programs
Co-ordinate POS system for programming and maintenance
Constant guest contact to reinforce department strengths and weaknesses
Communicate groups/conventions that are in house and any other Public Relations/F&B related news
Willingness to work varying shifts
Smart Serve Certified