Partner Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the partner support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Abbott

Raina

Abbott

3609 Janick Rest

Houston

+1 (555) 659 8670

3609 Janick Rest

Houston

Phone

p +1 (555) 659 8670

Experience Experience

Phoenix, AZ

Retail Partner Support Representative

Phoenix, AZ

Runolfsson Inc

Phoenix, AZ

Retail Partner Support Representative

Work with Wholesale Support leadership to assess and improve current reporting and process
Manage orders from creation to completion, including monitoring of inbound shipments and facilitating returns from customers
Maintain customer’s orders within an enterprise management system
EDI / Order management within an ERP system
Promptly respond to inquiries and manage change requests from national clients or Sales Team
Manage order placements for major national clients
Open-minded, process- oriented individual with prior account management responsibilities

San Francisco, CA

Partner Support Manager

San Francisco, CA

Shields, King and Bednar

San Francisco, CA

Partner Support Manager

As the Partner Support Manager, you will play a crucial role in supporting GrabCar Partners. You and your team will be responsible for increasing and maintaining GrabCar Partner satisfaction with our platform and services by providing timely and thoughtful multi-channel support
Work directly with our Partner Network Management team to resolve Partner issues
Manage, drive, motivate and mentor channel partners to achieve the support program’s objectives by working effectively with other VMware teams and leveraging VMware tools such as metrics, eductation, case reviews, technical knowledge sharing, onsite engagement, etc
Participate in process improvement programs and develop/improve Partner Support procedures, policies and standards
Assist in setting SMART goals for our Partner support program globally and locally, ensure each Partner support representative understands their goals as well as the business goals
Ensure that you and your team are providing excellent customer assistance and support primarily via phone, email for technical and Partner account queries/issues
Assist in the development, implementation and management of effective communications strategies to and through channel partners

present

Philadelphia, PA

Specialist Customer Care, Partner Support

Philadelphia, PA

Lockman Inc

present

Philadelphia, PA

Specialist Customer Care, Partner Support

present

Manage COGS
Manage Multiyear annual deals
Identify gaps In processes and create and implement action/corrective plan
Manage external vendor operational SLA`s
Manage Vendor Disputes/Credits
Coordinate post sales activities to ensure timely delivery to customers
Produce scorecard to identify current status and future forecast

Education Education

Bachelor’s Degree in Business

University of Delaware

Bachelor’s Degree in Business

Skills Skills

Very good communication, presentation, and problem solving skills
Earlywatch Knowledge in at least one component/topic. WIPS, SAP Certified Consultant
Good insight in SAP MaxAttention Services (E2E services, Service Offerings onsite and remote)
Knowledge at least in one component/topic: Root cause analysis, Change control management, Business process integration management and automation, SOA
Knowledge of SAP Solution Manager strategy and scenarios
Fluent in both English and German
Understanding of SAP organization and service strategy and portfolio
Experience in SAP Solution Manager as platform for E2E services
Management or Project Management Skills

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Technology Business Partner Support Resume Examples & Samples

Provide finance coverage and support to Institutional & Corporate Technology and department Senior Business Managers, COO and CIO
Ensure correct accounting of labor, applying capitalization guidelines (SOP98-1), and understanding/explaining variances as part of month-end process
Provide comprehensive financial advice and expertise; financial management support, including strategic and tactical business decision support
Prioritize multiple deliverables and clients with competing initiatives, along with ability to work under client demands and strict time constraints
Understand how to retrieve, manipulate and interpret data from multiple tools to facilitate decision support
Deriving labor rates (both compensation and consulting) during quarterly Budget/Forecast cycle; reviewing/updating fully loaded rates in Finance Systems in collaboration with the Finance IT support team
Review and signoff on monthly results (3Rs)
Look for opportunities to improve or streamline existing processes/reporting
Bachelor degree in Finance, Accounting, Economics or MIS, with 8 - 12 years of experience in IT Finance or FP&A
Technology Finance experience supporting large Application Development organization, with portfolio of multi-year initiatives
Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate finance technology concepts
Poise and ability to act calmly and competently in high-pressure, high-stress situations
Must be a critical thinker with strong problem-solving skills
Excellent analytical skills, able to manage multiple projects under strict timelines, work well in a demanding dynamic environment and meet overall objectives
Project management skills; financial/budget management
Ability to work with colleagues in multiple time zones
High level of personal integrity, and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity
High degree of initiative, dependability and ability to work with little supervision
Strong Excel/Access skills and ability to manipulate large volumes of data to provide meaningful insight into financials

Business Partner Support for Technology Resume Examples & Samples

Provide finance coverage and support to Wealth Management Technology and department Senior Business Managers, COO and CIO
Drive detailed input into global budgeting/forecasting process, working extensively with Technology Finance systems and tools
Prepare reporting of monthly/quarterly financials and present insights to Technology Management in a consolidated and standardized fashion, enabling key decisions and actions
Manage relationships and partner effectively within the global IT Finance teams
Bachelor degree in Finance, Accounting or Economics with 5-10 years of experience in IT Finance or FP&A

Global Head of the IB Business Partner Support Team Resume Examples & Samples

You will work closely with the IB HR BPs to project manage and ensure coordination with the CoEs and where appropriate Service Delivery, as well as liaising directly with the clients, Business COOs and other functions to coordinate and ensure delivery of a range of HR and business led initiatives, providing the Global Head of IB HR with status updates on an accurate and timely basis. You will also support the Global Head of IB HR and provide project management leadership for a variety of HR initiatives. These activities/responsibilities require an understanding of the Investment Bank. You will partner with the business COOs and HRBPs – these could include high touch project work, rollout of diversity and engagement initiatives, workforce planning, leadership and talent development, employee opinion survey, core cycle execution, facilitation of succession planning, management circles and other HR led sessions
You will support the HR BP Support Lead in development of the Divisional People Strategy, including reviews of execution of strategy against agreed objectives and drive regular reviews of both the Divisional People Strategy and other initiatives against agreed objectives, KPIs and financial targets providing analytical interpretation which should translate into a variety of actions and you will work closely with the Global Head of IB HR to define and execute the IB HR communication strategy from both an internal HR and client perspective
You will be responsible for managing a team of IB-aligned HRBP support staff in multiple locations to achieve the team’s objectives and will work with the HR BP's globally to support the delivery of a range of HR and business led initiatives to their respective Business Areas. This may involve coordination with the Center of Expertise teams and Service Delivery as well as some direct liaison with clients, Business COO's and other functions
You will be responsible to develop and execute HR led divisional communication plans, adhering to set communication guidelines

Specialist Customer Care, Partner Support Resume Examples & Samples

The successful candidate will be accountable for the following
Operational support to external vendors, suppliers and internal sales teams
Coordinate post sales activities to ensure timely delivery to customers
Identify gaps In processes and create and implement action/corrective plan
Customized manual reporting based on contractual obligations
Produce scorecard to identify current status and future forecast
Manage external vendor operational SLA`s
Manage COGS
Review and Approve vendor invoices
Manage Multiyear annual deals
Manage Vendor Disputes/Credits
Ability to motivate others and promote team spirit
Independent worker who takes ownership of tasks
Experience in vendor management
Knowledge of Bell’s Infrastructure Services Outright sales - products, services, systems and processes
Knowledge of Cisco tools, processes and policies

Partner Support Manager Resume Examples & Samples

Regularly promote and raise awareness of VMware’s channel support programs through formal presentations and informal discussion in an effective manner that accurately articulates the benefits and requirements for qualified channel partners
Coordinate multiple business unit engagement to onboard qualified partners and drive consistently positive partner experience with VMware Technical Support
Manage, drive, motivate and mentor channel partners to achieve the support program’s objectives by working effectively with other VMware teams and leveraging VMware tools such as metrics, eductation, case reviews, technical knowledge sharing, onsite engagement, etc
Monitor, maintain metrics, audit, reward or take appropriate corrective action with the overall performance of channel partners in accordance with their agreements, participation in VMware’s cooperative support programs and to achieve organizational or corporate objectives
Drive individual partner accountability to continuous technical learning through ongoing joint development of partner training plans and consumption monitoring
Using your strong analytical skills, assist in the development, implementation and management of VMware’s strategic country, regional and globsal support programs and initiatives with channel partners
Assist in the development, implementation and management of effective communications strategies to and through channel partners
Gather channel partner requirements and collaborate with Partner Support Business Development to drive meaningful enhancements to existing support programs or generating valuable new initiatives

Business Partner Support Specialist Resume Examples & Samples

Role sits within HBCA SD – reporting to the Head of Supplied Services locally
Knowledge of operational and processing environments
Sound knowledge of office technology, - eg. Excel, Word, etc
Strong interpersonal skills and the ability to communicate with all levels of staff and management
Committed to customer service
Willingness to learn and develop

Infrastructure Controller & Business Partner Support Resume Examples & Samples

Degree with accounting major; 8-10 years financial experience in Big 4 audit firm and/or multinational corporations
US GAAP reporting knowledge
Having Space and Occupancy (S&O) management reporting experience is preferred
Excellent PC skills: Excel, Word and Access
Attention to detail, and able to work under tight deadlines
Ability to multi tasks and work on multiple projects

Sales Partner Support Specialist Resume Examples & Samples

Working in a sales capacity to ensure service coverage, always keeping abreast of current market conditions in the nursing education field
Responsible for accurately representing all ATI nursing products, product updates, service offerings and new technologies
Provide information and/or follow up on customer needs as requested
Particular emphasis is placed on the Partner Support Specialist’s ability to build and maintain strong, high quality relationships with customers simultaneous to increasing the size of the account base and sales volumes. This should be done by working with customers via telephone conversations, email and/or in person by traveling as frequently as necessary within the territory to meet and surpass sales goals for the region
Bachelor’s degree in Business, Marketing, Education or related field
2+ years of consultative selling experience is preferred
Strong preference for candidates who have been accountable for motivating and energizing audiences to embrace the need for assessment driven performance
Experience having adapted personal communication and work styles with geographical attitudinal differences
Success forming multiple customer relationships which have resulted in long-term relationships
Ability to manage multiple projects and resources simultaneously
Ability to travel 60% of the time to customer meetings, corporate training's, and conferences
Candidates for the Partner Support Specialist position are required to have a valid driver’s license and be able to maintain business expense submissions for reimbursement

Partner Support Specialist Resume Examples & Samples

Working in a sales capacity to ensure service coverage, always keeping abreast of current market conditions in the nursing education field
Responsible for accurately representing all ATI nursing products, product updates, service offerings and new technologies
Provide information and/or follow up on customer needs as requested
Particular emphasis is placed on the Partner Support Specialist’s ability to build and maintain strong, high quality relationships with customers simultaneous to increasing the size of the account base and sales volumes. This should be done by working with customers via telephone conversations, email and/or in person by traveling as frequently as necessary within the territory to meet and surpass sales goals for the region
Bachelor’s degree in Business, Marketing, Education or related field
2+ years of consultative selling experience is preferred
Strong preference for candidates who have been accountable for motivating and energizing audiences to embrace the need for assessment driven performance
Experience having adapted personal communication and work styles with geographical attitudinal differences
Success forming multiple customer relationships which have resulted in long-term relationships
Past success where it was consistently required to present one-on-one, to large, and small group audiences providing information/instruction but in an energizing and persuasive manner
Participates in territory Management
Ability to manage multiple projects and resources simultaneously
Strong business acumen
Proficient with Microsoft Applications
Strong relationship building skills
Ability to travel 60% of the time to customer meetings, corporate training's, and conferences
Candidates for the Partner Support Specialist position are required to have a valid driver’s license and be able to maintain business expense submissions for reimbursement

Partner Support Center Manager Resume Examples & Samples

Owning the success metrics for customer satisfaction and facility operational and financial performance
Driving performance improvements through process development and innovation
Cultivating the global Uber brand and augmenting it with local details

Global Partner Support Resume Examples & Samples

Service Delivery
Incident resolution
Supportability lab content development
Partner Management
Technical onboarding
Escalations
Own individual third party product within the Supportability lab
Develop monitoring tools for third party products
Become knowledgeable in all of the following aspects of monitoring partner solutions
Deliver customer specific enhancement services around third party product monitoring (engineering services)
Build SAP Solution Manager TM monitoring integration for the third party products according to SAP standards
Fluent in both English and German
Bachelor’s degree in Computer Science, Information Technology, or equivalent
Earlywatch Knowledge in at least one component/topic. WIPS, SAP Certified Consultant
Good insight in SAP MaxAttention Services (E2E services, Service Offerings onsite and remote)
Experience in SAP Solution Manager as platform for E2E services
Very good communication, presentation, and problem solving skills
3 - 5 years of professional experience preferred
Understanding of SAP organization and service strategy and portfolio
Knowledge of SAP Solution Manager strategy and scenarios
Knowledge at least in one component/topic: Root cause analysis, Change control management, Business process integration management and automation, SOA
Management or Project Management Skills

Business Partner Support Specialist Resume Examples & Samples

To provide a high quality administration support service to the Business Partner Management team members within the Supplied Service team
To support management of the relationships with key outsourced vendors, ensuring contractual responsibilities are upheld through effective monitoring of service level agreements and escalation of issues
Review and recognize opportunities to drive down costs, by eradicating unnecessary processes and exploring opportunities for further outsourcing

Itunes Operations Partner Support Specialist Resume Examples & Samples

Excellent technical and outward facing account management skills
Experience with digital content distribution
Experience with social listening
Understanding social media content and analytics
Experience managing support for products/systems
Detail-oriented, organized, meticulous approach to work
Able to multi-task and juggle competing priorities effectively
Willing to work long hours as needed
Language skills are a plus
IOS development experience is a plus

Senior Manager, Partner Support Resume Examples & Samples

Bachelor’s degree in a Finance/Business/Engineering
4+ years building and managing a Partner Support organization in a technology driven business
Experience in process/system design and improvement
Ability to think strategically regarding People, Processes, Systems
Strong entrepreneurial background with ability to do what it takes to succeed
5+ years of total work experience with at least 3+ years managing multiple functions including support
2+ years in Consumer Technology businesses e.g., Home Automation, Electronics, Smartphones
Combination of startup and large company experience
Experience starting up and managing functional teams for large, global companies
Experience in Residential Solar customer support or partner support
Familiarity with NetSuite CRM or other cloud based systems

Partner Support Resume Examples & Samples

Handle the problem issue from partners
Zendesk: Follow up/investigate case that submitted by CS Dept
Support on relationship building events and activities

Partner Support Manager Resume Examples & Samples

As the Partner Support Manager, you will play a crucial role in supporting GrabCar Partners. You and your team will be responsible for increasing and maintaining GrabCar Partner satisfaction with our platform and services by providing timely and thoughtful multi-channel support
Address, investigate, resolve and respond to Partner enquiries, issues and disputes that are escalated to the team via both online and offline channels in a timely and accurate manner. This would require ability to manage Partner relationships in-person, as well as over email and call
Work closely with other departments to resolve driver issues/enquiries
Refine existing processes, build a knowledge base and drive operational process improvements (both within the team and with other teams) to enable the delivery of a high standard of support to GrabCar Partners
As a people manager, you will also
Manage & direct daily team operations

Partner Support Analyst Resume Examples & Samples

Troubleshoots day-to-day customer issues and provides direct support to clients by phone, email and service desk tools
Creates a positive customer support experience and builds strong relationships through a deep understanding of the problem, ensuring timely resolution or escalation, communicating promptly on progress and handling customers in a professional manner
Analyzes and resolves incidents and requests regarding use of application software. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (development and infrastructure team) involved in resolution to ensure incidents are resolved, requests are filled and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases
Prepares documentation for troubleshooting and escalation procedures
Expands general knowledge of current products, increasing ability to resolve requests on first contact
Provides after hours and on-call support as needed

Partner Support Corporate Service Resume Examples & Samples

Receive, register, prioritize, forward, track and clarify incidents (incident ownership)
Supervision of technical processes within EDI tool
Control of troubleshooting procedures via the internal processes
Administer technical and organizational data, i.e. ensure quality and up-to-date partner information
Create data evaluations for assigned partners
User support per phone and e-mail
Monitoring of functional mailboxes
Good German (written/spoken) and English (written/spoken)
Very good communication skills in speaking and writing
IT affinity - ability to understand IT terminology
Experience within any area of customer support is required
Previous experience from technical support/help desk as advantage
Quality orientation and accuracy
Team spirit, sociability and cooperativeness
Excel/Word: advanced

Partner Support Manager Resume Examples & Samples

Responsible for team/business division overall performance and business KPI’s
Responsible for ensuring optimal global scheduling, working closely with our global management team and WFM team
Responsible for reporting daily/weekly/monthly to the Senior Manager on team’s performance as required
Collaborate with Partner Support management globally to achieve business goals and stellar customer experience
Keep accurate records of customer discussions and/or correspondence
Investigate and address Partner escalations
Ensure an excellent customer experience and ensure the team meet expected customer satisfaction KPI’s
Be highly available to Senior Management and the wider Customer support team
Communicate courteously and effectively in a clear and concise manner
Lead and develop a team of Partner Support representatives, ensuring bespoke professional development plans for the team and individual representatives
Assist in setting SMART goals for our Partner support program globally and locally, ensure each Partner support representative understands their goals as well as the business goals
Conduct regular employee and team performance reviews
Ensure that you and your team are providing excellent customer assistance and support primarily via phone, email for technical and Partner account queries/issues
Ensure that the Partner Support representatives consistently engage our Partners in an efficient and professional manner
Ensure that the Partner Support representative’s customer interactions are effective at moving/resolving each query/issue
Participate in process improvement programs and develop/improve Partner Support procedures, policies and standards
Work directly with our Partner Network Management team to resolve Partner issues
Work directly with Customer Support management teams and other Internal Business support teams to resolve problems
Other tasks include but not limited to hiring Partner Support representatives when required

Retail Partner Support Representative Resume Examples & Samples

Manage order placements for major national clients
Maintain customer’s orders within an enterprise management system
Manage orders from creation to completion, including monitoring of inbound shipments and facilitating returns from customers
Check and update order information as needed to move from EDI through allocation
Maintain and monitor weekly replenishment orders
Coordinate shipping priorities with Warehouse team
Resolve allocation and shipping issues with customers (lack of inventory, late product arrival, late shipping)
Update sales on order and shipping status (% orders receiving, allocation %, shipped on time and complete)
Promptly respond to inquiries and manage change requests from national clients or Sales Team
Maintain relationships with Sales representatives, Wholesale Customer Buyers, Logistics, and Distribution
Work with Wholesale Support leadership to assess and improve current reporting and process
Bachelor’s preferred but not required (preferably from a university or college in Fashion & Merchandising or similar)
Minimum of 3-5 years in Customer Service role(s)
Strong MS Office required with an emphasis on Excel (data manipulation, v-lookup, pivot tables)
EDI / Order management within an ERP system
Able to effectively manage customer order allocations using Manhattan Associates
Open-minded, process- oriented individual with prior account management responsibilities
Detailed and process driven individual with strong sense of urgency and a high degree of accuracy
Experience working cross-functionally
Prior experience working in an apparel or garment industry environment

Commercial Partner Support With Russian Resume Examples & Samples

Advanced English and Russian skills required
He is responsible to solve HP partners’ requests/tickets, to prepare financial information related to partners, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team
Investigates and retrieves the necessary information to solve requests or queries from HP partners, peers or other HP internal teams, using resources, applications and electronic means available to the team, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team
Manages end to end the relationship with HP partners by taking over their requests from the submission and up to finding and applying the correct and appropriate solution; he/she also informs or agrees with the partner about such solution, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team
Manages information about HP partners, in accordance to valid procedures and updates information to the HP account manager, to the partners, peers and to other departments involved in this process, every time there is a change in the system, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team
Suggests and delivers HP partners and account managers training via email or available audio virtual means in HP when partners or account managers do not follow the agreed process when sending for resolution their requests or questions, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team
Prepares/analyzes reports agreed with the direct manager (for example: performance indicators, quality reports, data investigation or collection within projects in progress, etcetera), within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team
To any other request received either via personal email or team’s generic mailbox, the Commercial Partner Support Super User service analyst is responsible to respond and initiate the necessary actions to solve the request, in maximum 5 business days; in case the request is critical as a result of discussing this with the direct manager, he/she has the obligation of solving it in the same day
Offers support to peers in training and coaching activities; offers support when it is necessary to take over a peer’s workload; completes peers’ workload and tasks during their vacation, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team
Is up to date with any information, process, and working procedure change and applies these in the current activity through the way he/she solves the requests or questions, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team

Partner Support Program Mgr Resume Examples & Samples

Operational Execution: responsible for operational execution of all service delivery activities related to the assigned partners, including but not limited to, QBR preparation and delivery, customer escalations, Cost Mgmt and resource planning
Relationship Mgmt: Act as liaison to our Partners and our Support Teams, driving the communication and escalation management. Collaborate with counterparts in other Operations-based functional areas including Reverse Logistics, Quality, Process Eng, Finance and Support Readiness. Monitor KPI’s to identify opportunities for partner improvement
Strategy: Help develop and execute multi-year service delivery strategy for the assigned partners, working closely with internal stakeholders. Develop best practices, and drive standardization across Global Field Engineering processes, using best-in-class industry principles
Program/Project Management: Create, organize and manage programs and tools within matrixed organization in support of service delivery goals (globally) across Worldwide Support organization
Undergraduate degree in a business or technical field
5-7 years of working experience in a Field-facing/Partner Mgmt. function
5+ years of general program management experience
Working knowledge of ERP/CRM systems and related tools (Salesforce.com preferred)
Self-starter with ability to multi-task across multiple priorities
Methodical approach to problem-solving

Partner Support Representative With French Resume Examples & Samples

Answering direct queries (via phone and email) from Partners, regarding administrative and operational aspects of their Partnership with SAP Collating and presenting information to SAP stakeholders on current
Processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP
Aligning with other key roles within PSD like the Partner Services Advisors, in order to support SAP Partners
Problem-solving and analytical skills, and proven experience in effective
Handling of high volume of tasks in short timeframes
Creative thinking, willingness and ability to quickly learn new concepts and
Technologies
A pro-active and result-oriented team-player with strong communication skills,
Passionate about his/her work
Ability/openness to work well in a multicultural and multinational environment
Able to work independently and take ownership of assigned tasks
Fluent English with French or Spanish essential
Proven experience in improving efficiency on processes

Vmware Partner Support Center Specialist Gs-cs Resume Examples & Samples

Excellent communication skills in English, both written and verbal, additional languages an advantage
Quick learner and be able to comprehend interdependency of multiple programs/processes
Strong team player but willing to speak up and share ideas
Hands on experience with PRM systems, Sales Force experience preferred

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