Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Von

Jessica

Von

525 Hartmann Port

Dallas

+1 (555) 390 6429

525 Hartmann Port

Dallas

Phone

p +1 (555) 390 6429

Experience Experience

Detroit, MI

Junior Support Engineer

Detroit, MI

O'Connell and Sons

Detroit, MI

Junior Support Engineer

Works with team members to identify area of focus, where training may improve team performance and improve incident resolution
Work hand in hand with local, New York, and offshore staff to provide 24x7 Operations support
Ensure that focus is given on the Problem Management function and metrics are produced and shared with the senior management
Provide business specific metrics for current and potential issues; provide thresholds to ensure timely remediation
Monitoring and maintaining computer systems and networks
Provides physical support for the movement of equipment and plant around the facility
Assist in the maintenance of IT services to all Animal Logic staff, ensuring that they run effectively and issues are repaired

Los Angeles, CA

Apps Support Analyst

Los Angeles, CA

Stehr-Collier

Los Angeles, CA

Apps Support Analyst

Develop and maintain the project plan or assist other project managers with the development and maintenance of the project plan
Work directly with other members of the development, project management and business teams
Provide ERP expertise to software developers and participate in peer reviews of database performance (10%)
Identify efficiencies and ways to improve design and development processes
Work within prescribed Chase Card Services development methodologies and standards
Perform research and development in anticipation of technological ERP system innovations (5%)
Perform other work as assigned to ensure the success of the team (5%)

present

Houston, TX

Apps Support Group Manager

Houston, TX

Boyer and Sons

present

Houston, TX

Apps Support Group Manager

present

Coach and develop team members to reach their full potential and Motivate/challenge to drive high performance
The head of Shared Services is responsible for providing vision and leadership in terms of industry best practices and tools used for development organization
Ensure incident and problem management, change management and request fulfilment on behalf of customers are carried out to the best levels possible
Identify and execute against new opportunities to streamline and improve business processes
Work closely with various application development teams to define the execution plan and ensure the final delivery adheres to the agreed upon design principles
Prioritize the process of resolving incidents and problems for systems in scope in accordance with incident and problem management procedures
Oversight and management of production services groups

Education Education

Bachelor’s Degree in Computer Science

Liberty University

Bachelor’s Degree in Computer Science

Skills Skills

Strong customer and service orientation combined with good manners and good communication and teamwork skills
Profound Data centre knowledge ( storage, servers , virtualization , databases )
Basic Data Centre knowledge (servers, virtualization, backup services)
Knowledge of F5 Genoa Security desirable
Fluent German and good English skills in speaking and writing
Security knowledge ( storage, servers , virtualization , databases )
Knowledge and experience in troubleshooting and repair
Fluent English skills (in speaking and writing), German language skills desirable
The following product knowledge: Invaris DCS2000, Unispool, Plossys, Documentum, IXOS, MQ
Knowledge in the areas of server technologies and operating systems , DC LAN technologies (Cisco , Nexus , F5 and more )

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15 Support resume templates

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Buyer Support Member Resume Examples & Samples

Good researching and troubleshooting skills
Typing speed of at least 50 words per minute
Ability to adapt to any situation
Ability to work with others as a team player
Knowledge of graphic design work (a plus for creating listings)
Strong computer skills (especially in Google Chrome and it�s extensions)

Trading & Liquidity Etrading Support Resume Examples & Samples

Basic understanding of financial markets for FX, Equities, Futures
Good communication skills and the ability to work effectively and adapt quickly in a rapidly changing environment
Be able to react quickly to problems and take initiative in solving them
Work well as part of a global team
Support and development of our real time electronic trading application for equities, futures, and FX
Provide support of all broker FIX connections. Work with brokers and vendors to set up new connections and/or enhance current connectivity. Work with traders to determine connection specifications
Work with traders to design, develop, and integrate trading analytics into the electronic trading platform
Design and implement real-time trading tools
Collaborate with members in other offices to work jointly on trading solutions that can be utilized globally
Provide creative ideas to help traders gain an edge in trading
Degree qualified or equivalent experience
Knowledge of software design principles
A minimum of 2 yrs experience with application programming in either Java/C++/C
Strong knowledge in Linux/Unix, Perl, Shell Scripting, and databases
Work experience in the financial industry supporting production applications desirable
Knowledge of FIX protocol desirable

Team Manager, Merchant Support Resume Examples & Samples

Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets and databases
Must be able to multi-task JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran
Work history with minimal absenteeism and consistent punctuality
Knowledge of the banking / electronic payments processing industry
Previous supervisory / leadership experience acquired in a call center environment
Bilingual Spanish Required
Bachelor's degree in marketing, business or related field or 6 years customer service experience
Minimum 2 years supervisory / leadership experience managing direct reports
Minimum 5 years customer service experience, preferably merchants
Coach and develop Client Service Advisors and Team Leads for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/
Effectively leverage resources to monitor call-type patterns and isolate developing trends, identifying opportunities for procedural changes within Merchant Services as well as cross-functionally with other departments, to increase productivity
Analyze operational performance to capture developing trends and recommend process improvement solutions to continuously enhance operational productivity and uplift efficiency
Assist the Workforce Management group as warranted to coordinate employee scheduling and monitor daily schedule adherence
Ability to provide professional and interpersonal communication when interacting with others

Am-private Bank Support Analyst Resume Examples & Samples

Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
Must be willing and able to work flexible shifts
Must be willing and able to work weekends as required
Strong capacity for operating under pressure in a flexible, dynamic environment where creative and strategic thinking is required
Private Bank, Private Wealth Management or Chase Private Client experience preferred
2 - 3 years of financial industry experience
Experience with client onboarding, KYC, account opening, trusts & estates
Using/supporting the Client Onboarding and Workstation applications a plus
Investment products, Brokerage or Securities industry experience a plus
Technology call center experience a plus
Intermediate-to-advanced knowledge of Word, Excel, PowerPoint and web-based technologies
Ability to communicate with all levels within the Firm
Exemplary customer service, organizational and disciplined time management skills that render positive results
Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
Customer focused and service oriented, with a proactive customer approach
Demonstrated ability to establish and maintain effective customer and peer relationships
Detail oriented with superior written, verbal, and problem solving skills
Ability to apply business knowledge to new situations
Delivering high quality service to Global Wealth Management front office, middle office, operations and technology employees
Providing support on the key applications: Client OnBoarding and Workstation
Using your knowledge and exemplary customer service skills to resolve phone and email inquiries regarding creating clients, KYC completeness, account opening, data quality issues, application usage/errors, workflow questions, and other miscellaneous items
Documenting all inquiries, troubleshooting steps and resolutions in HP Service Manager
Ensuring the accurate and timely escalation and resolution of all inquiries
Participating in User Acceptance Testing (UAT) phases for defect fixes, enhancements, and other strategic initiatives. (Will require weekend work.)
Working with the business, technology, and operations to manage competing priorities
Liaising with Technology project managers/business analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current
Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions
Ad-hoc management reporting as required

Technology Infrastructure Server Support Analyst Resume Examples & Samples

Identify the Process Gaps and streamline the process for a better quality of service
Effectively manage Issue support and resolutions in all the non-prod regions
Should have the ability to analyze the logs for the issues encountered and engage the required operations teams to troubleshoot and resolve the issues
Provide appropriate communication to all the required teams like QA Testing groups, Development, Operations and Management teams on affected application related issues, trouble shooting events
Develop Quality Center metrics and track the defects
Coordinate with Technical Operation and ensure the environments have been validated and are in “Target State”
Manage Configuration updates for all the non produciton environments and will be responsible to track the status for the requested config updates whether have been implemented in the required environments
Coordinate with onshore lead to work on the IBM Websphere MQ/UM (Ubiquitous Messaging) services
Manage all maintenance activities like patching events and other infrastructure related issues for all the non-production environments and communicate outages and updates accordingly
Work with project team resources to ensure environment readiness prior to planned turnover dates
Provide daily updates to Onshore Lead and escalate issues if any to be addressed during the onshore day hours
Track all the certificates installations from Environment Management perspective and coordinate with Techops teams to ensure the required certs have been installed in all the non prod environments
Documentation on Environment Support Activities
Support Environment Management related activities for all the Major Enterprise and Discretionary Releases

AM Tech-senior Informatica Support Resume Examples & Samples

Informatica Data Quality administration & configuration
Installation of new software product versions/releases
Research and apply proactive software maintenance
Evaluate system performance and tune when appropriate
Use infrastructure performance reports/metrics to identify improvement opportunities
Conduct Production Readiness Inspections of change events, assessing impacts and risks
Develop wellness check scripts, processes and procedures
Contribute to Root Cause Investigations
Document changes to Infrastructure configurations & resource definitions; make updates when required
Engage in troubleshooting issues; perform problem diagnostics and implement resolutions. Communicate steps and resolutions within the team and externally
5 Years of experience administering Informatica Power Exchange versions 8.x & 9.x
Experience with using Informatica with Sybase, Oracle, and MQ
Informatica Data Masking administration & configuration
Scripting knowledge on more than one of these tools: sh/ksh, powershell, wsadmin, jython, perl
Experience with Informatica Monitoring & performance tuning tools
Integrating Informatica with third party reporting tools (such as Business Objects) and Data caching technologies (Gemfire, etc.)
Informatica High-Availability/redundant configurations
Power Exchange on Windows administration & configuration
Experience with any of the following: Gemfire, MQ, Business Objects, Cognos, WebSphere, Tomcat, and Apache

Cib-pim-cdt Operate Support Analyst Resume Examples & Samples

JAVA – Coding/Debuging experience. Should be able to look at logs to debug issues
Basic SQL – Should be able to query database ( Oracle, Sybase), understand the code and at times suggest changes/improvements
Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization
Participate in the support rota to ensure adequate business support coverage during core hours (7.30am-5.30pm). Provide additional cover out of hours as needed on a rota basis
Provide strong problem management and coordination discipline with inherent capability to perform issue investigation and resolution across wide range of CDT Applications
Build up an extensive and practical understanding of CDT applications as well as a general end-user understanding in key and critical LOB applications
Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability
In addition to daily support activities work with the operate control manager to deliver on tasks to improve service capabilities across CDT Applications technology and championed LOB applications
Develop and utilize core support tools and processes to perform work whilst improving day to day practices for support team members with the goal of delivering service improvements to the business
Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning amongst team
Product knowledge of Credit Derivatives, OTC Clearing business or Future & option business
Excellent communication skills and confidence in high pressure environment
Partner in application deployment activities working closely with technology development teams to ensure standard support criteria are met prior to implementation
UNIX – Basic understanding of unix commands and should be able use them to look at logs and other server based service. Should be able to debug/write shell scripts

Polypath Support Analyst Resume Examples & Samples

Strict adherence to Change Management and escalation procedure
Knowledge of messaging systems (e.g., Solace)
LI-AT1
Directly support Polypath end users in APAC and EMEA
Maintain a stable environment to ensure maximum uptime of trading systems
Configuration management and release of software to UAT and Production environments
Production acceptance testing of new software rollouts and updates
Update all stakeholders on open issues
Close out issues and respond to end users requests in a timely fashion
Liaise with the internal development team and the Polypath vendor to resolve support issues
Understand and follow escalation procedures within a support environment
Follow procedures with the Change Management guidelines of the bank
Must have a Bachelor’s of Science degree or equivalent
Prior in-depth experience in supporting large-scale, enterprise-wide, global trading systems, with at least 5 years of support experience. Sophis experience is a plus – familiarity with similar systems, such as Calypso and Murex will help
Familiarity with both Windows

Senior Technical Systems Analyst Application & System Support for Derivatives Resume Examples & Samples

Focused on delivering results
Application and System technical support role and coordination for Derivatives
Ensures proper operation of RBCCM Global Back Office systems and applications leading to timely delivery of reports for our business partners
Performs production and non-production systems support for regular scheduled and one-off processes
Lead a team of offshore consultants through knowledge transfer of applications being brought into RTB
Performs system monitoring, trouble-shooting and status reporting
Escalates application support issues requiring managers attention in a timely manner
Proactively acts on issues and works with the development team on resolving them in the short and long term
Works closely with business partners to understand priorities and impact, and provides timely and accurate reports to management and end-users on status of critical systems processes and reports
Prioritizes constantly in order to properly and efficiently respond to business needs
Follows accepted IT practices of RBC Capital Markets in the full SDLC and actively participates in creating new ones
Assists users with various technical requests as assigned by management
Participates in infrastructure maintenance (e.g. scheduling, coordinating and performing some system maintenance)
Assists in development projects through operational activities including System Integration testing, Code Promotions and some development activities
Makes recommendations on process improvements and implements on advice from management
Promotes the relationship of trust and partnership with business clients and other RBCCM IT teams
Project coordination work experience is an asset as this will be required on frequent occasions
May be asked to write non-functional requirements and operability test plans/test cases and test execution
Deep knowledge in Capital market asset classes (especially Derivatives) mandatory
Professional with experience on applications with multiple functions
Able to critically evaluate and manage information gathered from multiple sources
Analytical thinking – able to solve problems in complex environments
Able to interact effectively with sophisticated business clients
Self-motivated, able to work independently
Able to manage multiple priorities
Professional experience in a Global Back Office Operations environment an asset
Proven competence in delivering and supporting large and highly complex projects
Proven experience with Databases
Ideal candidate would possess business knowledge in Capital Markets arena and Back Office Operations
Programming languages (emphasis on C#, VB.NET, SQL, and OO programming technologies) , MQ, TIBCO, JBOSS, Java
Application Servers – (e.g. Windows, ASP.NET, IIS)
Multiple platforms (emphasis on Windows)
Relational databases (esp. Sybase, Oracle and MSSQL Server) Version Control and Workflow Management Software (e.g. MKS, Subversion/JIRA/Confluence, CVS, VSS)
Scheduling Software (Autosys, Universal Command/Zeke, Tidal)
Experienced in scripting
Experience in working with Client data modeling a major asset
Incident Management software – including SM9; change management (e.g. Peregrine/JIRA)

Help Desk, E-commerce Support Resume Examples & Samples

Minimum 2 years experience in customer support preferable in a call center environment
The ability to communicate effectively over the phone and via e-mail
Strong problem-solving, analytical, and communication skills as troubleshooting and assisting our merchants are vital parts of the job
Understanding of Computer programming languages (.Net, Java, Perl etc.)
Obtained or working towards Undergraduate Computer Science Degree
High School Diploma or Equivalent
Minimum 3 years experience in Internet Protocol (and behaviors), I.E. browsers, Window OS's

Production / Automation Support Engineer Resume Examples & Samples

Experience in developing preventive processes designed to alert/eliminate problems before they escalate to an issue
Familiar with monitoring products, ITM5, ITM6 framework, Tivoli Data Warehouse & Netcool will be advantageous
Experience Groovy, Javascript scripting is preferred
Experience with process automation products Resolve, ITPAM is preferred
5-7 years experience in Production/Automation support engineering
Implement Lifecycle management to ensure automation/monitoring hardware & software currency
Communicate with users & impact parties for major engineering change & release
Develop and document processes, detailing many functions and accountabilities
Implement projects within automation space, and ensure projects are planned & executed using JPMC & industrial standard project management approach
Coordinate MEPC events & perform failover test for core automation products infrastructures
Perform CSA Assessment & manage audit/risk related activities
Work on action plans from Root Cause Analysis (RCA)
Work with L3 & L4 Automation Engineering Groups & coordinate product promotion, enhancement rollout
Provide production support & manage technical bridge for P1 incident
Good experience with Microsoft Office products. Database queries for Oracle DB and MS/SQL DB
Knowledge of the business processes that are supported by the work flow
Automations solutions experience
Innovative mindset with a proven problem solving skills
Experience using UNIX scripting commands such as ksh, bash and perl
Experience in developing detailed process workflow with automation orientation

Cib-l Support Analyst Resume Examples & Samples

3 years of relevant technical experience required
Record and respond to incidents and service request from Business users and the Production Support teams within agreed operational procedures and service level agreements
Pro-actively investigate, analyze and resolve application support issues, providing workarounds or scripts
Assume ownership of reported incidents providing clear communication
Diagnosing the cause of the issue through a structured process of investigation working with the Production Support Team and Business users
Proactively look to identify root cause and prevent re-occurance
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams
Strong analytical mindset and debugging skills to establish viable resolution options and the root cause
Having worked in a support capacity facing off to FO/MO & the Frontline Operations support teams
Knowledge of Equity & Credit Derivatives trade and reference data
Good communicator, able to be self sufficient
A team player, organized, and contribute to knowledge share and establish best practices
Database skills: SQL, Stored Procedures, Data modeling & Performance Tuning
Knowledge of C ,C#, Java
Unix (Solaris / Linux) skills including Unix Shell Scripting
Strong debugging skills
Must have Bachelor's degree from an accredited college/university

Manager, Sustainability & Support Resume Examples & Samples

Serve on UO Green Council and reports findings via performance metrics as based on key indicators that continue to improve resort-wide goals
Responsible for direction and implementation of the resort-wide recycling promotion. Meets with operating departments, internal clients, tenants, and senior UO leadership concerning resort sustainability
Responsible for resort-wide sustainability efforts in parks, BOH, and CityWalk throughout all shifts. Analyze existing flow of waste; provide recommendations and direct implementation of identifiable sustainability projects. Responsible for 20 solid waste compactor stations and 10 recycling centers
Responsible for managing daily cleaning support cleanliness routes and recycling activities by the Park Services BOH Support team. Sets work expectations and leadership standards; as well as specific work location efficiency techniques. Offers consistent and timely feedback to Supervisors and employees to ensure proper communication and effective professional growth
Provide resort-wide oversight, analysis and data reporting of waste streams – solid waste, cardboard, plastics, metals, & mixed paper

Parade Support Driver Resume Examples & Samples

Previous bus driving experience preferred
No moving violations on driving record within the past 12 months
Maintain good driving record both on the job and in his/her private life
This role is Part-Time and requires full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays
Previous entertainment industry experience preferred

Manager, Participations Support Resume Examples & Samples

Identify improvements and enhancements related to FCRA’s participations system (aka Sylvester) and participate in design and testing as it relates to negative cost and interest calculations. Activities may include organizational research, process design, collaboration and negotiation to create efficient integration points, process documentation and change management implementation
Reviews participation statements to validate contractual and financial accuracy and compliance. Process includes validating the deal set-up, ensuring the proper conversion of legacy system data, and confirming accuracy of all statement related information. Performs and/or supervises special projects, analysis and research (e.g. participant and auditor queries, etc.) including running and/or analyzing various reports from multiple systems and SAP. Also, interfaces with individuals in other departments to obtain information
Reviews calculation of negative cost, recoupment and interest schedules prepared by Support Team to ensure accuracy and compliance with legal agreements
Manage and oversee the timely preparation of Participations monthly/yearly cash forecast for Corporate Treasury. Process includes understanding and applying contractual terms to utilize the latest Ultimates from WBEI Financial reporting & Budgeting, Cosmos Reports, and general knowledge of various media windows
Manage all aspects of team function including, but not limited to, teaching concepts and mechanics, scheduling work flow, assigning and monitoring team assignments. In addition, hire, supervise, empower, and evaluate staff

BIT Support Engineer Resume Examples & Samples

Demonstrate knowledge of computer desktop hardware and applications. Specific certifications may be required to work on proprietary equipment/systems
Demonstrate the expertise necessary to analyze and solve complex technical problems
Have typically four or more years experience in television working in a broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment
Possess a two or four year technical degree, preferably in electronics or computer engineering, or have equivalent education/experience/training
Be able to work a rotating shift in support of a 24x7x365 broadcast facility. (Shift schedules may vary between bureaus and will include weekends and holidays.)
Demonstrate exemplary organizational skills and the ability to prioritize and multi-task in a high-stress environment
Demonstrate experience with studio television production methods. Understand how a sense of urgency in solving customer requests and ensuring a timely resolution to problems is essential to job success
Be familiar with basic server and networking topology
Possess a willingness to learn Turner/CNN proprietary equipment and applications
Familiarity with network components and client configuration
Working knowledge of AutoCAD and MS Office
Exhibit exceptional customer service skills with attention to detail
Possess strong verbal and written communication skills in order to convey pertinent information with customers, peers, and vendors
Demonstrate the ability to work in a team based environment to ensure 24x7x365 support for our customers
Be a demonstrated self-starter and show interest in accomplishing goals and developing new strategies

Seg-support Analyst Resume Examples & Samples

Support, maintain, upgrade and provide governance over all of the developer tools (SCCS, build, issue tracking, etc)
Should be able to demonstrate ability to deliver quickly and work independently
Strong understanding of the Unix operating system
Should have worked in geographically distributed teams
Good customer focused attitude following prescribed processes
Experience of administoring any of the following tools, JIRA, Crucible, Fisheye, Confluence, Sonar, Hudson, Artifactory, Subversion
Should have worked with scripting languages in the past (PERL, Shell etc)
Knowledge of interacting with databases (ability to write queries and joins). Sybase experience is a nice to have
Proficiency in any one programming language; either Core Java/Java/J2EE-Web application, OR C++
Some exposure to the following tools and technologies would be advantageous: Javascript, AJAX, DHTML, CSS, JBoss, XML / XSLT, SOAP and Web Services

Banking Applications L Support Analyst Resume Examples & Samples

Continued dedication to providing best of class service at all times
Communication skills, analytical skills and validation skills
Minimum of 3 years of experience in a business support or project role using ERI Bancaire Olympic package
Exposure to following is an asset: SWIFT, DAC, Turnover, Unix
Awareness and exposure to change management methodologies and best practices
Awareness and exposure to systems development practices and methodologies
Knowledge of Banking products
Experience working within a service delivery function (product support, help desk, post implementation support for projects)
Experience handling multiple requests and queries at the same time

L Support Resume Examples & Samples

The Compliance Risk and Governance Technology Production Management group provides 24x7 coverage across a wide range of applications servicing many of the Firms departments. This role involves providing L3 escalation support activities to the existing L1 and L2 vendor teams, reporting on common issues through problem management and handling escalated incidents in line with the departments standard incident management procedures. Ability to adhere to standards and to communicate to senior clients is essential in this role as is the ability to provide subject matter expertise after an initial training period
Ability to work within a global team
Ability to work under pressure
Proven incident and Problem Management Lifecycle experience
Excellent verbal and written communication skills
Batch support experience using Autosys
Knowledge of Tearadata internals is desired
Extensive knowledge of perforamnce and tuning for any of the above RDBMS
Strong RDMBS experience in any enterprise product like Sybase, Oracle, DB2 or Microsoft SQL
Strong T-SQL and experience of P-SQL programming
Extensive knowledge of Perl and/or shell scripting
Strong working knowledge of Unix/Linux infrastructure

Senior FI Derivatives Support Analyst Resume Examples & Samples

Contribute ideas which can be incorporated into the Application Support strategy
Document processes and procedures for applications
Experience supporting Fixed Income applications in a Trading Floor environment
Assist in improvement of QA procedures
Work with development/application teams to integrate new applications and maintain existing
Assist with on-boarding for new businesses / applications
Experience with applications with multiple functions
Provide specific risk support to the Fixed Income trading desks
Fulfil Incident and Problem Management tasks to mitigate, remedy and prevent recurrences of outages
Experience working with quantitative analysts and developers, traders and risk management
Familiar with risk calculations (greeks, duration, convexity)
Liaise between clients, vendors and in house application teams (front office, back office, middle office)

Infrastructure Serv Support Analyst Event Monitoring Resume Examples & Samples

Graduate / Undergraduate degree within a technical discipline or 3 years of relevant Information Technology experience
Outstanding interpersonal skills and ability to establish strong relationships with all levels of management
Technical expertise gained throughexposure tomultiple infrastructure domain architecture disciplines isrequired; including familiarity with applicationand information disciplines such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering, Operations, and Mainframe / Large Mid-Rangesystems
Proven technical skills (knowledge of client server technology, networking, database technology, etc.)
Strong working knowledge of Chase bank system functionality / connectivity and/or LOB application experience
Excellent communication skills,verbal and written, with the ability to help facilitate and interact during large conference call events
Previous work within a Command Center environment a plus

Infrastructure Serv Support Analyst Change Resume Examples & Samples

Banking and or financial service industry experience a plus
Prior experience in Change Management a plus
Ability to work effectively with virtual team members
Ability to work independently as a self-starter and within a team environment
Solid understanding of the major functionality bundled into change and release management both from a technical and business point of view
Minimum 3+ years of relevant business analysis experience, relevant application development experience, testing and or project management experience
Provide ITSM training and ongoing education as necessary
Consult on Change and Release Management procedures with Implementation Managers, Project Managers and/or Change Owners and Initiators
Work with internal clients/colleagues to understand and document requirements for Change and Release Management
Participate in post implementation reviews and audits on selected change records when required
Take a proactive approach to managing failed changes, activation issues or unauthorized changes
Progress and monitor change requests through each approval stage
Ensure that each change request has appropriate supporting documentation for assigned releases according to internal service levels
Track and monitor change requests ensuring all audit requirements are met
ITIL training or certification a plus

Infrastructure Serv Support Lead Resume Examples & Samples

Solid technical skills (knowledge of client server technology, networking basics, database technology, etc.)
Technical expertise gained through exposure to multiple infrastructure domain architecture disciplines is required; including familiarity with application and information disciplines such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering, Operations, and Mainframe / Large Mid-Range systems
Experience with Incident Management methodologies, systems and tools
Solid understanding of the major functionality bundled into a release, both from a technology and business point of view
Strong knowledge of relevant applications and development life cycles
Mentor junior team members
Manage business impact and expectations for LOBs supported
Represent and drive improvements into the corporate direction for Production Assurance process and standards across the firm
Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint
Work schedule will include a Saturday or Sunday
College degree, specialized training, or equivalent work experience
Banking and/or financial services industry experience a plus
Builds and leverages partnerships across business groups to deliver innovative solutions
Establish processes and procedures for governing Technology teams and the businesses production assurance engagements and outputs
Experienced in working with third party suppliers to integrate and jointly operate third party solutions
Jointly rationalize and streamline multiple client delivery and operating models into a single model
8+ years of relevant Information Technology experience

Infrastructure Serv Support Analyst Incident Resume Examples & Samples

Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint
6+ years of relevant Information Technology experience
Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process
Work schedule will include a Saturday or Sunday

Infrastructure Server Support Lead-paymentech Resume Examples & Samples

Works closely with Operations, Control M Development, Application Development, DBAs, Unix Admins and others
Works closely with Security / Compliance to assure Chase Paymentech is protected
Assist with various audit preparations
Works on process mapping and with IT Risk and Controls
Minimum of 8+ years of experience in an Technical Operations, Architecture, Development, QA or related
Minimum of 2+ years experience in a Technical Lead role
Minimum of 5+ years experience managing multiple projects and priorities, creating project plans, comprehensive technology analysis documents, instruction sheets, and systems documentation for completed system
Minimum of 1+ years experience writing complex SQL Queries
Minimum of 4+ years experience with business requirements and how they translate into technical specifications
B.S. degree in a computer related discipline or equivalent
Oracle Database skills
Experience with monitoring tools, utilizing a combination of proprietary and third party system monitoring tools such as HP OpenView,
Able to quickly investigate, abstract, and understand complex systems
Control M experience
Experience creating excel spreadsheets and diagrams with tools like Visio
Management focus with the ability to achieve results in a matrix organization with no direct accountability for staff
Ability to develop new techniques, methods or practices, and apply them to create brand new solutions
Ability to conceptualize unique or novel approaches that change conventional thinking and create new strategic options
Likewise, as assigned, work closely with Development teams to review and audit processes and procedures to insure proper gates are met and necessary artifacts are captures at each gate according to the defined development methodology
Responsible for reviewing all change control requests impacting Computer Operations insuring proper process documentation and escalation procedures accompany each change. All systems and application services must be designed with the goal of 100% availability and released to production for implementation
Works closely with the Enterprise Security Group to develop and implement policies, standards, and technology to protect the Company and its assets from threats
Assists with Process Mapping for Risk and Controls to reduce operational risk
Identify opportunities to align with JPMC standards. This includes working closely with Enterprise Operations to review and audit processes and procedures
Identifies systems and solutions that meet the needs articulated by Internal Technology groups to protect financial and reputational risks
Responsible for the overall research, identification, tracking, prioritization and communication of findings to provider groups such as Development
Establish and maintains compliance with corporate and industry based standards and security policies. Operates in an environment where 100% accuracy is the goal
Provides expert advice to associates and partners with regards to processes and controls

Manager Investments & Business Banking Telephone Support Resume Examples & Samples

Accountable for coaching Team Managers in effectively implementing “new to role” on-boarding activities (first 90 days on the floor) through regularly reviewing employee performance, providing constructive developmental feedback, reviewing skill checklists, as appropriate and setting individual developmental goals
Coaches team on all elements of the client conversation guide and experience map to deliver an efficient and effective client experience
Builds skill and knowledge to leverage tools, systems and knowledge based resources and materials to support advice and recommendations
Coaches team to take ownership of client problems at first point of contact and escalate concerns to the appropriate partner as required
Coaches team to apply appropriate processes and procedures to accurately respond to caller inquiries
Develops relationships with service partners (i.e. Workforce Management, National Office, Operations, Service Delivery) to ensure efficient operation of team and optimal client satisfaction
Ensures skills/knowledge/accreditations where applicable, of self and team are up-to-date and meet position requirements and business needs
Builds capability of each team member supporting their development through regular observational coaching, skill building and goal setting sessions
Supports employee in understanding and navigating career options and providing clarity and guidance on developmental activities
Utilizes Rewards and Recognition Program to drive behavioral change and optimize employee engagement
People leadership capabilities
Familiarity with a contact centre environment is preferred

Cage Support Resume Examples & Samples

LI-VM1
Excellent customer service/interpersonal skills
Easy-going personality
Minimum 2 years experience in a similar role
Exceptional attention to detail in all aspects of job duties
Intermediate to advanced knowledge of Microsoft applications
Responsible for participating in and adding to a positive working environment that relies on team work and a mature attitude
Must have the ability to prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results
Serving customers/responding to requests made in person
General reception duties
Professional / team player attitude
Verifying and inputting incoming cheques
Support branch management in administrative functions
Assist with opening mail and distribute as per Internal Controls
Coordinate client room/boardroom reservations/presentations
Tracking inventory of and ordering office supplies and stationary
Assisting in preparation of cheques and daily bank deposits
Answering phones and greeting clients in a courteous, efficient and professional manner
Reception
Financial industry knowledge
Completion of the CSC and CPH is an asset
Strong written and oral communication skills in French, English

Corporate Lending Support Analyst Resume Examples & Samples

Assist with booking cash flows and accounting entries for Citi’s Securitisation vehicles, as required
Awareness of US, UN and local Boycotts, Sanctions, AML & KYC provisions
Awareness of Operational Risk Policies and assist with Audit reviews, self-assessment and system testing as required
Awareness of the Bank’s compliance policies, Information Security and ethical standards as detailed within Citigroup’s Code of Conduct
Ensure all transactions are processed in accordance with internal policies and procedures, including the local and regional Risk Management Manual, MPP Policy, A&P guidelines and Departmental Operational procedures
Comply with the ethical standards contained in the Citigroup Code of Conduct
Ensure all exception based customer requests are processed in accordance with the Bank’s internal policies and procedures (such as one-off limit requests, fee waivers, documentation deferrals, and drawdowns under classified facilities)
Work closely with the Front Office (Relationship Managers and Associates) and Middle Office staff (Credit Officers and Administrators) to ensure customer facilities are drawn and maintained within set limits. (i.e. as stipulated in the Credit Risk Policy and associated guidelines)
Prepare all commitment billing and bilateral Loan advices
Investigate and escalate all late payment and back valuation issues
Investigate and clear all open item positions in internal settlement accounts
Assist in servicing clients of the AU/ NZ Agency customer base and lending groups, including effective interaction with Citi’s Regional Processing Centres
Assist and direct Citi’s Regional Processing Centres to ensure system input requirements have been met in relation to Loan, Bank Bill and Lease transactions
Action all drawdown and rollover requests for Loans, Bank Bills and Leases and prepare processing instructions, facility memorandums (FM’s) and checklists for Citi’s regional processing centre in Kuala Lumpur
Ownership of internal and external customer inquiries relating to the operational processing of transactions pertaining to Corporate Loans, Leasing, and Commitments, primarily including drawdowns, rollovers and settlement

Icg-support Banker Resume Examples & Samples

Banking, accounting & finance degree and CFA will be an added advantage
Good working knowledge of CTS/treasury/capital market products
Candidates with working experience in managing customer relationships will have an added advantage
Excellent team skills and the ability to work effectively with all levels
A recognized university degree with at least 3 years of banking experience
Must be a self-starter with drive, initiative and eagerness to learn

ICM Support Engineer Resume Examples & Samples

This includes conducting daily ICM system, and support the resolution of system/component outages
BAU support for ICM servers (Central Controllers, CVP, PGs AWs)
Incident & Problem Management support for these servers which cover multiple countries
Management of Service Now queues; ICM team averages 25-50 SN per week
Audit support, EERS
VTM, Patch, License support
Service Now change support; ICM team averages 3 changes per week VTM, Patch, License support
Service Now change support; ICM team averages 3 changes per week
On Call support Each team member is responsible for cradle to grave implementation and BAU support for ICM Projects. These projects range from low to high visibility and currently they have a minimum of two (2) projects and the maximum of four (4). Their project work is at risk for delays due to the Service Now queues, RFC support, Incident and Problem Management
The ICM Infrastructure Engineer will be responsible for software engineering; administration and documentation of the ICM environment, including both internal Citigroup contact centers as well as outsource partner locations
This will include the responsibility and accountability for ensuring that the systems are fully operational and meet up-time goals. It will also include full and complete documentation of the system, as well as compliance with security and operational procedures
This includes monthly quarterly, semi annual and annual RCSA’s, COB testing along with daily/weekly log administration per the Process Control Documentation
Responsibilities also include installation of Cisco ICM software (and other third party software), hardware setup and testing, networking certification, remote monitoring, scripting, and integration with other enterprise applications such as IVR/AVP, workstation CTI interfaces and APIs that work with dialers and other adjunct devices
Must work with the business and operations teams to gather requirements, communicate platform capabilities and limitations, ensure hardware and application stability
This position will perform ICM script maintenance, act as lead technician for the operation and maintenance of the Cisco ICM system, and support the resolution of system/component outages
This includes conducting daily verification of system stability and operational integrity, ensuring command line utilities within the ICM system are operating properly and creating documentation of the system and its peripherals
Work directly with external and internal support teams i.e. AT&T, Verizon, Network support (GCC), local site support staff, etc
Troubleshoots and analyzes system events, acts as liaison with vendor and monitors all open cases/issues through to resolution
Other duties include performing upgrades/enhancements, provide escalation support for ICM system issues and providing on-call support
3 - 4 years experience working in a contact center environment
2 - 3 years of experience with Cisco Intelligent Contact Management product (application, database and configuration)
Strong business, operational, and procedural knowledge of a contact center
Strong knowledge of Microsoft SQL Server engine, Structured Query
Language and IP routing in both LAN a WAN environments
Excellent documentation, leadership and problem-solving skills are a must
MCSE certification is preferred
Minimum 1 year of ACD administration and/or 2 years of PBX administration (Avaya/Lucent preferred)

Entitlements Support Analyst Resume Examples & Samples

General AML understanding preferred but not required
Detail-oriented and able to execute tasks meticulously within strict deadlines
Demonstrate initiative and creativity in problem-solving as well as working independently with some supervision
Demonstrate ethical behavior with regard to information security and other company directed policies and training
Strong analytical, multitasking, and administrative skills required

Glrs Support Business Analyst Resume Examples & Samples

Work with technology to identify root cause and resolve user issues
Global Treasury, Product/Regional Treasury Organizations, Risk, Finance, Technology
Ensure process capability, control and improvement by adhering to relevant quality assurance procedures
Participate in system testing efforts for both System Integration Testing and User Acceptance Testing globally
Comply with project management procedures and meet Information Security policy requirements
4 years experience in financial services, preferably with experience on medium to large-scale global projects
BS/BA required (MS/MBA a plus)
Understanding and exposure to a variety of financial products used by institutional, corporate and investment banks
Analytical and able to decompose issues into logical components to facilitate resolution - Ability to quickly develop subject matter expertise of Liquidity Reporting system functionality
Excellent Excel skills - Ability to communicate effectively with and influence senior project stakeholders
Curiosity to develop knowledge of Regulatory Reporting Practices, Risk Measurement and Analysis
Provide functional support for Liquidity Reporting system

Ecadd Support Analyst Resume Examples & Samples

Ordering global identification numbers based on the business structure to meet Basel requirements
Ascertain on appropriate escalation necessary to support the client and banker issues
Conduct self-tests to ensure the required documentation is obtained and housed electronically
Ensure proper documentation is obtained to prevent Account Money Laundering and running checks with Senior Public Figures
Facilitate the process with the banker from initial submission to approval with Compliance, Account Intelligence, and the Fraud Intelligence units
Support the bankers with questions regarding documentation and required information needed to process the ECADD
Conduct research to ensure the stated facts on the form are accurate and comprehensive
Know and understand the compliance policies domestically and internationally required to meet Citi and regulatory standards
Provide statistics to senior management on production and volumes

SVP Offer Palette & Retention Support Group Manager Resume Examples & Samples

Demonstrated successful track record as a Program/Project Manager managing large, strategic cross-business/cross-functional projects
Ability to devise strategies and translate strategic objectives into tactical execution plans
Excellent communication, presentation and influencing skills; an ability to create support and buy-in across a wide range of stakeholders
Strong leadership/influence capabilities, proven ability to drive decisions making to achieve end objectives
Minimum of 5 years project/program management experience, with 10 years business experience
BS/BA degree or equivalent work experience, MBA preferred
Proven ability to coordinate and manage across business segments and technology disciplines
High degree of proficiency with Microsoft Project, Excel, Word, PowerPoint, Outlook, etc
Able to promote a culture of collaboration and teamwork across functional and organizational boundaries and the willingness to break down functional silos to optimize business results and encourage the overall growth of Citi Cards
Excellent critical thinking and problem solving skills
Excellent execution and mobilization skills
Excellent analytical and organizational skills
Strong relationship management skills coupled with a true 'partner' mindset/approach to key business partners
Minimum 5 years people management experience; preferably managing exempt employees in a high producing environment

Application & Platform Support for Finance Applications Resume Examples & Samples

Development & Design exposure in at least one of the followinglanguages/technologies: Java, .NET, C , Ab Initio (or other ETL), Business Objects or Microstrategy
Educated to degree level in Computer Science or associated information technology course
String verbal and written communication skills
Strong team player, and self-motivation with the ability to handle multiple work streams and ad-hoc tasks simultaneously -and to take ownership of problems to conclusion
Incident investigation, root cause analysis and change/requirement specification
Disaster recovery test coordination and execution
Change request, operational design review and release management
User and batch issue resolution
Metric reporting
General RDBMS (Oracle / Sybase / SQL Server) Knowledge including strong SQLskills
Unix (AIX / Linux) and Windows Server configuration and shell scripting experience
Good understanding of networking technologies, infrastructure and protocols
Ability to develop relationships with peers in technology groups – vendor and teams
Incident and escalation management to meet service level agreements
Creating & maintaining support documentation

Simulation Engine Support Business Analyst Resume Examples & Samples

Provide business analysis in support of change control process for minor enhancements
Ability to quickly develop subject matter expertise of Liquidity Reporting system functionality
Ability to communicate effectively with and influence senior project stakeholders
Provide functional support for Liquidity stress testing engine
Partner with functional groups
Knowledge of Regulatory Reporting Practices, Risk Measurement and Analysis a plus
Knowledge of Liquidity Stress Testing and Liquidity Reporting a plus
Strong multi-tasking skills required
Analytical and able to decompose issues into logical components to facilitate resolution

Support Analyst, Securities Apps Management Resume Examples & Samples

Release management - Follow and contribute to team change management procedures. Review and manage changes to the production trading environments. Perform risk assessments of proposed changes and respond appropriately. Act as an effective gatekeeper by challenging inappropriate changes and execute post-release tests reliably and accurately. Think critically about the change management process and suggest improvements from experience
Experience with ION Trading pricing and risk management software (Marketview MMI), CCNA or other training in TCP/IP connectivity, and experience with OTC Rates and Credit Derivatives is highly desirable
Sybase and Oracle DB configuration and use (writing SQL and stored procedures, basic system administration, query review and optimisation). Internet technologies (firewalls, Web Server etc)
Proficiency in at least one scripting language (Perl and Python preferred)
Basic UNIX (Solaris, Red Hat Enterprise Linux) system administration
Experience of electronic trading technology (Government & Corporate debt securities preferred)
Relationship and Team management - Foster existing and create new relationships within I.T teams ( development and support ) and that of the FRC business , mentoring junior members of the team and work to IBIT best practises and target operating model reporting to the sector lead
Project management - Work independently on projects without direct supervision. Analyse requirements, break them down into tasks, and deliver to objectives. Identify and escalate problems. Maintain an individual prioritised task list. Build and leverage relationships with subject-matter experts within the department. Report on progress in an accurate and timely fashion. Set and maintain appropriate scope. Follow and contribute creatively to the team’s best practice guidelines
Infrastructure management / Business Continuity Management - effectively use, design, and improve the enterprise infrastructure for our trading applications. Design and test business continuity solutions. Utilise and maintain monitoring tools. Act as a local subject matter expert on our server and database estate, TCP/IP networking, and three-tier enterprise Java application configuration
Second-level trading IT support pick up, investigate and own problems to resolution. Develop business domain and specialist IT platform knowledge. Use and contribute to team knowledge bases

CIB Tech-infrastructure Services Support Analyst Resume Examples & Samples

Experience with Sterling Commerce CONNECT: Direct(NDM) for UNIX and/or mainframe
Bilingual English / Spanish speaking abilities
Strong interpersonal andcommunication skills
Self starter - ability to work independently with minimal supervision
Analytical skills in diagnosing and resolving problems accurately, thoroughly and timely
Thorough knowledge ofconnectivity and data transmission methodologies specific to Internet protocols such as SFTP, FTPS, HTTPS, and AS2
Knowledge & experience with the use of PKI technology e.g.: X.509,PGP, SSL, SSH
5 years network experience
Experience with UNIX operating systems (command line)
Experience with client side vendor software utilized for SFTP/FTPS

IT / MIS Support Analyst Resume Examples & Samples

Program/build registers and equipment for new store openings (US)
Support registers, computers, thin client, chrome boxes, ipods, ipads, pinpads, printers, network, phone lines and DSL from remote
Handle sensitive documentation
Complete any special projects related to the retail stores or retail systems
Basic user support and trouble shooting for the retail back office and home office retail systems
Take support calls from retail stores (rotating weekend support)
Monitor stores sales and pricing from and to stores daily
Maintain user accounts for retail employees
Travel to new stores to coordinate and setup all IT equipment

Manager Brcm Support Resume Examples & Samples

Understands / speaks a second language is an asset
Internal risk areas – ensuring proper communication and providing input into process changes, risk initiatives, and acting as the business representative for RBWM
Typically, qualifications would include an undergraduate degree in Business Administration, Information Systems or a related field. Professional qualifications in Risk Management, Audit, or Security would be an advantage to and typical for this role

Senior Manager Brcm Support Resume Examples & Samples

Demonstrated ability to assess risk trends
Crisis response and recovery
Highly developed inter-personal skills for dealing with sensitive information/situations
Minimum of four years proven and broad based risk experience or equivalent, including experience of Audit, Risk or Security related activity or equivalent
Incumbents are expected to work within overall guidelines and timeframes making deadlines set forth
The amount of supervision required for this position is independent
Standard office environment. Minimum travel required
Vendors
Regular external working relationships are with
This has resulted in Business Risk Control Management becoming a growing discipline where trailblazers have the opportunity to form policy and impact regulations
Risk Control Management is an evolving discipline within the Financial Services industry While initially regulatory driven, the benefits of good business risk control programs have inspired managers to more readily embrace the philosophies
A track record of delivering complex programs and projects

Senior Unix Server Support Analyst Resume Examples & Samples

8-10 years’ experience in Banking applications or large technical support environments
Contains applied knowledge of ITIL processes including Problem and Change Management
Demonstrates solid knowledge of supported UNIX / Linux systems (Solaris 8/10, AIX, Linux Suse or other
Experience with Storage SAN/NAS, EMC, TSM or Veritas
Experience in large production support environments with mission critical operations
Displays sound knowledge of application tools used to manage the environment
Possesses solid communication and interpersonal skills
Exhibits solid coaching and leadership skills

Manager, Professional Support Resume Examples & Samples

Manage stationary supplies and replenishment for the region
Act as a Branch Compliance Officer and oversee the accuracy and integrity of mutual fund advice, sales and maintenance, including managing investment product reviews and audits and monitoring as outlined in BMO Investments Inc, Mutual Funds Compliance Manual
Understand regulatory and compliance requirements and take appropriate action for Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements and Privacy Act provisions in accordance with Bank Policies & Procedures
Ensure employees adhere to AML, privacy, code of ethics guidelines
Bachelor’s degree, college certificate or equivalent job-related experience
4-5 years banking experience with knowledge and understanding of banking services & branch operations
BCO qualified
RISR (Minimum IFIC completed; CSC preferred)
Identify, record, and advise RDO of any credit &/or risk management issues
A team player that is customer-service focused
Has the ability to coach others in the execution of standard tasks
Responsible for the effective and efficient operation and administration of branch
Responsible for the development of internal and external communications, as required
Assist Market Manager with special projects
Collaborate with the Regional Compliance Manager (RCM) and Regional Director of Operations (RDO) to ensure processes are consistent with standards and governance for all employees within the region
Responsible for new hire on-boarding process
Support LOB systems to ensure all employees have required hardware and system access to effectively perform their roles
Build and sustain a team of direct reports who are capable of delivering the performance required for BMO Harris Private Banking, including coaching and the creation and implementation of training and development plans
Develop the sales, service and support skills of Private Banker Officers, Portfolio Assistants, Client Service Representatives and Receptionists (depending on the roles required within the specific market) and monitor the effectiveness of support provided to each client team
Work effectively with the regional employees and National Office employees to escalate and address any operational issues that are impacting the effectiveness of the region·
Responsible for premise requirements for the region, ensuring issues are resolved effectively and efficiently
Manage financial and accounting activities in the region - invoice payment, HGL420 reconciliation and investigation – escalating discrepancies as appropriate
Ensure branch physical appearance conforms with good business practice and relevant legislation

Manager, Branch Support Resume Examples & Samples

Strong working knowledge of Investment, Trust, and Banking products and services
Demonstrated history of responsiveness and problem solving capabilities
Independent with strong negotiation skills
Above average computer skills including Windows, Word, Excel & PowerPoint
Experience in client support management
Experience in problem resolution
Experience in client relationship management
Experience in systems implementation and change management
Maintain detailed knowledge and understanding of integrated services and offerings as well as a detailed understanding of the strategic direction of BMO Harris Private Banking
University degree or college diploma
Previous experience (10 years) in an equivalent or related position
Timeliness of completion of initiatives
People and talent development through training
Costs of, and success of, implementation
Client service levels and satisfaction
Travel between regional areas
Deal with elements in implementation – goals, target segment, strategy, work plan, change management
Offer input to LOBs to prioritize implementation
Identify and raise issues that require investigation and escalation
THIS IS A 12 MONTH TERM/CONTRACT POSITION**

Business Application Owner Support Resume Examples & Samples

SLA maintenance and adherence to the agreement
Ability to work independently and to proactively ask for help when necessary
Excellent attention to detail, highly organized and well versed in problem solving
Administration support
Reviewing access rights requests (do not sign-off) to applications
Organization and preparation of meetings and conference calls
Change request process
Collect change requests
Analyze change requests and prepare discussions with business stakeholders
Prepare book of work reporting
A client-focused attitude, excellent communication skills in order to effectively interact with business partners and senior internal clients
Ability to multi-task and work on multiple priorities, flexibility for extra services and ad hoc tasks
Knowledge of product development life cycle with good understanding of IT release cycles
A working knowledge and experience with IT
Excellent MS Office skills
Documentation
Prioritization and planning with IT delivery teams and communication with stakeholders
Update application documentation (eg. User Manuals, Release Notes)
Performance reporting
Keep up to date with performance reporting and control issues and escalate internally as required
Progress, risks and issues tracking
Coordination of information flow between IT and business stakeholders

Private Banking Front Support Securities Specialist With French Resume Examples & Samples

Resolving client relevant queries related to securities and banking opertion matters, addressed by Front Offices in French and English written and orally via Phone/MSLync
Ensurance of proactive communication to Client Relationship Managers and Assistants on solution options in client ready wording
Experience in the area of securities and banking operations
Strong communication skills with the ability to express functional terms and details both verbally and writing in clear, concise and understandable French and English, particularly for non-functional experts
Ability to prioritize and work concurrently on multiple queries to meet conflicting deadlines in a fast-paced, high quality, no-risk-tolerance work environment

Private Banking Front Support Securities Specialist With Italian Resume Examples & Samples

Excellent problem solving skills and result/delivery focussed way of working
Building relation with peers, managers and business contacts
Highly motivated individual, positive approach to change, willing to develop oneself and the team
Ability to adapt quickly and to work individually, in a team and across teams
Resolving client relevant queries related to securities and banking opertion matters, addressed by Front Offices in Italian and English written and orally via Phone/MSLync
Document resolutions to ensure audit track
Integrate and share knowhow across global teams
Banking / finance background, preferably at bachelor/master degree level
Working knowledge of MS Office tools
Highly client service and quality oriented mindset
Structured approach to effectively and efficiently planning own workload (priorization of tasks, planning, tracking, measuring quality of own work delivered)
Strong communication skills with the ability to express functional terms and details both verbally and writing in clear, concise and understandable Italian and English, particularly for non-functional experts

Private Banking Front Support Securities Specialist With German Resume Examples & Samples

Give input to process improvements, actively pursue improvement potential, striving for business excellence
Resolving client relevant queries related to securities and banking opertion matters, addressed by Front Offices in German and English written and orally via Phone/MSLync
Actively manage queries and take over full problem ownership
Liaise with backoffice, front office and other functions (e.g., legal) in order to ensure high quality and no risk query resolution

Credit Risk Management Funds Support Resume Examples & Samples

Be able to identify the key legal, structural and regulatory features of the range of fund counterparties managed by the team
Take responsibility to highlight and escalate issues regarding counterparty risk that are flagged by regular risk reports being generated for the CRM department
Undertake ad-hoc and regular portfolio or data reconciliation projects for the team
Assist London analysts in meeting deadlines for the annual counterparty review schedule by undertaking appropriate research, gathering a range of financial and non-financial data and preparing the documents required to enable the London analysts to complete a comprehensive annual review of the counterparties we trade with
Ensure financial data is received from the clients and stored appropriately & accurately
Perform account opening due diligence reviews to either approve, or escalate for approval, our clients' requests to open new accounts
Ensure accurate and consistent data is held regarding our trading counterparties (across all the systems used by CRM team)
Be fully understand the purpose of the full range of risk reporting used by the CRM team and identify risk issue indicated within the reports
Engage with other divisions and teams within Credit Suisse to ensure data and information flows are accurate
To have built sufficient expertise to be in a position to recommend improvements to processes or data management for the benefit of the team
Identify key data requirements for CRM and understand the impacts of errors in such data across systems used by CRM

PMO Administrator Support Resume Examples & Samples

Risk and Issue Management - work with Program team to ensure Programme Risks and Issues are being managed and maintained
Ad hoc support - When required, provide support for Planning, Change Control and Financial Management processes
Program Administration - Run Program on and off-boarding process, Maintain Program office environment, etc
Program Reporting - collating packs for Program Status, Board and Steering Committee meetings
Deliverable Management - Formally track delivery of the Program's key work products
Program Communications - Maintain the Program Portal and schedule Program communications meetings
Working knowledge of CA Clarity (preferable)
Advanced knowledge of Microsoft Office applications (especially Excel, MS Project and Access)
Experience of working in a global team
Prince2 Foundation, PMI CAPM (or equivalent)
A working knowledge of Service Management principles and SLAs

Unix Support Analyst Resume Examples & Samples

Managing implementation of change across the Unix estate
Carrying out health checks and all other monitoring associated activities
Monitoring, operating and providing support for all the Bank's infrastructure and applications running on various Unix Operating Systems
Ability to work various shifts
Good communication, problem solving and interpersonal skills
Ability to work well under pressure and deliver to tight deadlines
Ability to communicate in English (essential)
General knowledge in Unix
Timely Escalations of required incidents to L2 support team and ensuring closure of L1 incidents within agreed SLA's

Micro Focus Support Engineer Resume Examples & Samples

Contributing to identify and coordinate the execution of activities needed to support the development and production infrastructure
Assisting RTB and BTB teams in resolving production issues
Experience in scripting languages, ideally Powershell
A member of the Micro Focus infrastructure team responsible for
Strong project planning and management skills
Experience supporting 24x7 HA production environment
Exposure to Source Code Management Systems, ideally Perforce
Working knowledge or storage concepts, SAN, NAS, SRDF. TSM and Netbackup
DB2 Programming
CICS Programming and System programming
COBOL Programming – JCL, IBM utilities like IEBGENER, IDCAMS, SORT, DMEXPRESS etc
Working knowledge of Windows System administration and security concepts
Working knowledge of MQ and MQ concepts
Assisting the RTB and BTB teams in effectively utilizing the Micro Focus product set

AVP Support Analyst Barclays Africa Technology Resume Examples & Samples

Knowledge of and experience in use of SQL, understanding of Unix or Linux
Provide a high-level of application technical expertise to resolve major complex live business problems
Takes responsibility for the technical solution to incidents, and problems, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue
Takes responsibility for resolving technical support problems and communicating areas such as root cause to senior stakeholders
Identifies and delivers improvements to process, systems and procedures
Improves personal knowledge and that of others in personal areas of expertise
Provides expert advice in some or all aspects for programming methods, tools and standards used in the organisation
Develop a good awareness of the Operational Support and Systems Development processes
Complete assignment work both supervised and unsupervised
Develop an understanding of 'the bigger picture', and issues facing Africa Technology e.g. how Barclays Africa interfaces with its businesses
Gain awareness of process and technical developments relevant to their team
Improve knowledge of self in the systems development processes and technologies, infrastructure and service support processes, both current and emerging technology
Perform code changes to existing programs from design specifications
Must have experience in an IT Support or development environment
Awareness of Banking Applications would be an advantage but not essential
An understanding and awareness of support lifecycle and appropriate IT tools, techniques and processes
Demonstrate a practical knowledge of programming languages and the aptitude to develop these skills
Clear and concise written and verbal communication
Ability to work under pressure and contribute to the support and maintenance of systems by involvement in on-call rota

Hyperion Support Analyst Resume Examples & Samples

Performing on-going Daily Checks to ensure environment uptime before and during Business Hours
Supporting the day-to-day BAU Requests/Incidents within HPCM/Essbase that is being requested from the Business
Strong Team player – able to manage their own workload and good vertical reporting skills to Senior Management
Desire to learn and develop a career in Hyperion / Finance Systems support
Strong communications skills and good presentation skills (Fluency in English, written and verbal is a must)
Proven ability to demonstrate good stakeholder management/delivery to the business
Create and update process and build documentation
Performing LCM Migrations of HPCM, Planning or Essbase Artefacts between environments through to Production
Ideally experienced in working with Hyperion Version 11.1.2.1
Ownership of outline update processes, change control processes and other systems processes

ETL Support Analyst Resume Examples & Samples

To understand the new/changed applications coming into Support to a detailed level (typically by knowledge transfer exercise with the Project Team) before the Project Team leave. Understand how it “does what it does”
Ability to apply Operational Acceptance Criteria, if required, to new or changed applications coming in to Service & highlight areas of non-adherence
To be fully proficient in required ETL technical skills which are Informatica and Ab Initio
Provision of out of office hours support to ensure smooth functioning of the application, as needed
Effective liaison with BIIS peers & clients
Problem Record/Incident Management

ETL Support Analyst Resume Examples & Samples

Prompt response to meet the business needs for changes
To provide input to estimates for request to change
Design, Develop and Implement CRs from Business
Working experience in Service-Now or equivalent incident/problem/change management tool
Working experience in TWS or equivalent scheduling tool
Provide the support for any new service accepted by Integration Platform Service Management and Support
To be fully proficient in required technical skills mandated by the Integration Platform Technology Strategy – typically Informatica, Abinitio, OWB, Teradata, IBM Mainframe as required by each role
Effective liaison with Integration Platform peers & clients
Quality Assurance for all the changes delivered to business

Associate Support Analyst Resume Examples & Samples

C#, ASP.Net, SQL Server 2000/ 2005
BSc degree in relevant software engineering discipline, equivalent to UK 2nd class honours (preferred)
Large-scale blue-chip organisations such as Barclays (preferred)
Financial services (preferred)
1-3 years experience of IT software development (essential) on Distributed or IBM Mainframe Technologies
Candidates with ITIL V3 foundation and prior production support experience (L3) will be preferred
TFS, VSTS (both optional)
ASP.Net Web Services, WCF, ASP.Net Web Applications, Windows Applications
.net framework 2.0. 3.5
Technical Support consisting of some of the following languages and technologies

Linux Support Engineer Frankfurt Resume Examples & Samples

Resolve any issues reported by the monitoring system in a timely manner and alert Solutions Management and Bloomberg Management of system or hardware malfunction to ensure a proper customer communication
Plan and implement software and hardware installations, including Bloomberg software products or related components, as well as operating system, server, network equipment, and cabling (e.g. CAT5, CAT6, fiber optics, etc.) to provide low latency, secure and robust data transmission services within and outside of Bloomberg datacenters
Provide continuous status reporting to ensure a seamless information flow between Bloomberg and its internal and external customers; respond to inquiries from customers (including network staff of customers, administrators, Bloomberg staff, vendors, etc.) for network-related information and/or direction
Monitor computer systems and functions (e.g. LAN/WAN connections, network traffic, performance, etc.) to ensure that complex environments mainly inside of the Bloomberg datacenters are secure and resources are utilized effectively; ensure that the software is operating under optimal conditions; continuously improve the performance of these environments though performance tuning or network, operating systems and hardware
Assess malfunctions of network hardware and/or software applications to determine appropriate actions to maintain operations
Support installations, which are not located in the Bloomberg datacenter. The support tasks reach from installing and upgrading up to monitoring of the environment, where applicable
Proven track record of being a team player; self- motivated and results-driven
Customer-focused and service-oriented
Ability to multi-task and maintain a general overview and calm demeanor under pressure
Interest in and basic understanding of electronic exchanges, electronic trading and financial markets
Familiarity with monitoring tools like Nagios, Icinga, Tivoli, etc
Knowledge in configuration management tools with e.g. Puppet, Chef, etc
Familiarity with datacenter environments and the ability to rack, unrack, maintain & support datacenter hosted servers and their connectivity
Day-to-day hands on experience with servers using Network: LAN, WAN, TCP/IP, DNS, UDP
Knowledge in scripting languages like bash or perl to automate repetitive tasks
In depth understanding of Linux/ Unix based operating systems (RedHat, SuSE)
Purchase needed Hardware after proper approvals have been secured
Maintain availability of the internal network and all related services such as Mail, Internet, Video Conference, etc., minimizing downtime and maintenance windows
Prepare, execute and report status of RTD upgrades, full deployments and new release roll outs in collaboration with Solutions Management
Research and develop new and adjust existing installation, configuration and maintenance plans for the Bloomberg datacenters, inhouse network and exchange test connections which comply to the Bloomberg standards/protocol; establish and continuously improve process standards
Manage all RTD system back-up and restore protocols and ensure the correct operations of these backups in the Bloomberg datacenters and local customer installations
Oversee software and network security at Bloomberg datacenters and in-house network according to the company's standards and protocol
Repair operating systems and network equipment to maintain equipment in a safe and functional operating condition, including operating systems, servers, applications, protocols, data communications hardware, lines, modems, network devices, switches, routers, cables, etc

Senior Adtech Support Engineer Resume Examples & Samples

Ability to respond to frequent demands of multiple customers (internal and external)
Advertising or Operations experience preferred
2-5 years of experience in technical support, or relevant combination of education and experience
2 years of experience supporting Windows desktop and server environments
2-5 years of experience with Unix or Linux based systems
Bachelor’s degree in a Technical/Scientific discipline or equivalent experience
Solid understanding of a UNIX-based operating system, including paging and swapping, inter-process communication, devices and what device drivers do, and filesystem concepts (inode, clustering, logical partitions)
Applicant will be a self-starter with a strong desire to grow both technically and in their knowledge of Millennial Media business
Ability to establish and maintain effective working relationships with managers, employees, external clients, and customers
Excellent customer service skills, with strong written and verbal communications
Advanced knowledge of Linux operating systems
Ability to analyze, write, and execute SQL, HTML, JavaScript and Bash scripts
Investigate ad reporting discrepancies
Mentor/trainer for more junior members
Escalation point for other team members
Coordinate with several other teams and be a vocal advocate for improved process, tools and products
Assist with campaign/creative troubleshooting
Own complex, multi-system production issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
Communicate status of Operational issues with users and/or business leadership, following organizational standards
Assist internal and external customers in using products, resolving user issues, and resolving and/or escalating technology problems
Develop advanced application knowledge for multiple Millennial Media products, and become expert user in one or more applications
Troubleshoot and track complex technical issues

Automation, Deployment, Tools, & Support Resume Examples & Samples

Ability to develop prototypes for medium sized initiatives or External Service Providers prototypes that demonstrate technical solution alternatives
Mentor less experienced engineers
Working knowledge as a Build Engineer in Agile CI Pipeline Project(s) - Develop scripts to automate tool processes as necessary
Working knowledge in automated code deployment tools AMA, Chef, Run deck
Working knowledge in build tools such as Jenkins, Bamboo and Artifactory
Highly proficient in several of Gap’s core automation processes and able to advise others on the use of these processes
Ability to manage change in a rapidly growing/evolving IT environment
Experience in Agile and SCRUM methodologies
Broad working knowledge of the Software Delivery Lifecycle and related best practices
Proficiency in new and emerging code development technologies
Ability to draft technical and functional design documentation as needed
Partners with IT Architect, DBA’s, Unix, Networking, Engineering, Operations, Third-Party Vendors, IT Security, Project and Application Teams, CI teams and developers to define, analyze, and estimate level of effort to deliver customer’s technical requirements
Partner with Operations in the support of the DevOps Tool Chain (AMA, SVN, Dimensions, EC, Jenkins, Chef Integration, Artifactory, Sonar and Fisheye) and respond effectively to all Severity 2 incidents
Participate in the design of new or changing CI/CD pipelines
Participate in problem solving and troubleshooting for the assigned applications
Develop tools to enable more efficient/effective response to current deployment processes
Share knowledge by effectively documenting work
Stay current with changes in the technical area of expertise
Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
Demonstrates proficient understanding of the IT and business vision of OGP, OMNICHANNEL, Seamless Inventory, Continuous Delivery, Pegasus and all current and upcoming critical IT portfolio projects
Develop an understanding of Gap's code deployment patterns to automate and enhance SDLC
4 years Perl, ANT, Maven, and shell scripting
8 years of experience in Information Technology
BS/BA Computer Science, Engineering, Information Systems and/or equivalent formal training or experience
Assists in defining options/alternatives to meet new IT enabling solutions
Provides consultation on complex projects
Subject matter expert/go-to person for ADTS supported tools
Conducts development & design reviews for all automated toolsets internal to the ADTS team
Practical knowledge with the following scripting languages: Ruby, Python, Groovy

Administrative Asst-support Resume Examples & Samples

Ability to alternate frequently between sitting, walking and standing
Bachelor's Degree (2 years of combined college education and work experience may be substituted for a degree)
High PC proficiency; particularly with MS Word, Excel, and Power Point
Ability to sit for approximately 6 hours per 7.5 hour shift
Ability to stand for approximately 1 to1-1/2 hrs. per 7.5 hour shift
Ability to walk for approximately 1 to 1-1/2 hrs. per 7.5 hour shift
Visual acuity and hearing to be able to perform the work
Ability to operate all required equipment as described
Ability to assess circumstances and problem solve with minimal supervision
Responsive, proactive, self-motivator with excellent service attitude
Ability to work accurately, with minimal supervision, under deadline situations in a fast-paced environment

IT Junior Support Analyst Business Intelligence Resume Examples & Samples

Experience writing technical documentation and documenting business process requirements or excellent written communication skills
Ability to analyze and solve problems
Experience and desire to work within a dynamic learning organization
Strong experience with the Microsoft Office
Programming Package such as Visual Basic
Any Programming Language such as C/C++
Database Design
Travel required less than 5%
1-3 years’ supporting Business Solutions in one or more of the following areas
Marketing : Direct Mail, Web, E- mail
Merchandising
Retail
Inventory Management
1 -3 years’ experience in the following
ETL tool – SSIS is a plus
2 to 3 years business application systems support experience or Bachelor Degree in Computer Science / Computer Information Systems
MS SQL Server and/or Netezza
Job Scheduling Software – Argent is a plus
Experience with the following software or hardware platforms a plus
Unica Campaign
0 or higher in the following course subjects
Ability to work independently, with strong team collaboration

ATG Support Engineer Resume Examples & Samples

Working with large-scale multi-tiered systems
Design, implement and unit test server-side JEE/Java code
Troubleshoot, identify root cause and resolve complex problems related to Retail eCommerce solutions like ATG Web commerce, ATG BCC & ATG CSC including other technologies like Endeca, Coherence, Gigaspaces, etc
Provide Engineering Support to the existing Service Delivery (Operations) teams on Level 3 issues and Hot Fixes / Break Fixes needed to maintain the current production state
Experience in e-Commerce business domain
Experience with Spring framework
Experience with ATG Web Commerce Applications is a plus
Java / J2EE Strong SQL, Data Modeling and DB skills
Endeca Coherence
Ability to provide premier technical assistance to both internal and external clients Additional areas of level 3 experiences are beneficial. Technical Skills
Excellent technical troubleshooting skills
Experience with full lifecycle Web Application Project Management from inception through deployment. Experience in performance analysis, tuning and optimization of server class loads
Experience with agile or iterative development experience
Manages the release pipelines working with business, marketing and service delivery. Communicates release updates to all business units and Sr. Management
Excellent communication skills and the ability to work with technical resources and effectively communicate problems and solutions to non-technical staff

Business Applications ERP Support Analyst Resume Examples & Samples

Maintains punctual, regular, and reliable attendance
Follows direction, is engaged and productive and is flexible and adaptable to changing conditions and expectations
Consistently maintains a professional demeanor and communicates in a respectful and collaborative manner
Articulates benefits of the application of information technology to key business management and users
Manages contractors, consultants, and outsourced teams in the delivery of information technology support and change
Responsible for meeting with key business users to understand business needs and strategy
Provide system and customer support to users including escalated issue resolution. Accurately repair and document changes to the system as assigned
Accountable for the production support of Oracle EBS ERP business applications focusing on the Order-To-Cash area and related services
Demonstrates the Company’s core values and complies with all Company policies and procedures
Collaborates with and supports other members of the company

Citrix & VDI Support Analyst Resume Examples & Samples

VisionApp and Appsenseskills; MCSE
Previous Citrix support experience
Fluent English skills
ITIL certification

Sme-account Opening Support Resume Examples & Samples

Strong Word, Excel, and PowerPoint skills
Strong interpersonal skills – ability to partner effectively with internal customers and business partners
Ability to work in a matrixed organization
Experience in working with business requirements
Knowledge of financial services, banking products preferred
Ability to manage and prioritize multiple projects simultaneously and under strict guidelines
Project management background
Branch Manager, Operations manager or Sales experience
Ensure the liability product, pricing, debit card, needs are represented in account opening workstream
4-8 years experience, in financial services
Collaborate with experts in the account opening cross functional teams to ensure the development of the new branch system delivers an award winning customer experience that is streamlined and dependable
Work in partnership with business and technology groups on a core product processor conversion from development through implementation
Knowledge of Agile Project Management Methodology a plus

Audience Support Strategist Resume Examples & Samples

Provide outstanding customer support to Maker partners
Must have 1 year of customer support experience
Other duties as required by the needs of a rapidly-growing department
Create and deliver weekly reports re: Maker support for off-YouTube creators
Research, compile, and present support-related educational material to teams within Maker Gen
A solid grasp on major social & digital media platforms
Craft a support program for creators on emerging social/video platforms
Previous experience with SalesForce desirable, but not required
The ability to research topics quickly and efficiently
Internet savvy
Ability to handle multiple, complex projects over a long period of time

Electronic Trading Analytics Support Emsx & Fxgo Resume Examples & Samples

Team work. Through our electronic communications tools, you will be working with colleagues in our Asian and Americas offices almost as closely as the person sitting next to you. Ability to work co-operatively is essential to provide a seamless service for our international clients
Due to the hours covered by the London team, written and spoken fluency in the following languages is a distinct advantage: German Italian, Russian, Spanish, French. Dutch and Scandinavian Languages are also useful, though of lower demand
Available to start for our training intakes in July, August, September, October and November
A strong understanding of electronic trading, trading networks, tradable instruments and theory, universal protocols (FIX), regulations and regulated trading and reporting platforms, for example MiFiD, EMIR and SEFs. Knowledge of TCA and trade quality evaluation is also useful
Genuinely enjoy the challenge of being always able to react to immediate situations, while be able to complete routine daily tasks. You will need to be resilient under pressure and able to make rapid judgements on priorities
Dedication to customer service. High standards are an expectation; we also encourage ownership and continual improvement of what we can do for our clients. As someone already familiar with the needs of trading customers, we expect that you will be able to add to our service bringing your unique style, energy and creative approach

Manager Initiatives Support Resume Examples & Samples

Supports the creation of the required tools and training aids for RISE
Performs detailed analysis against cash needs and processes, working with various sources and partners
Supports all new hardware and software cash tools for communication to both the field and middle office teams, including any required testing
Proactively identifies opportunities for transformation, simplification and efficiency
Recommends best solutions incorporating “Simpler, Fast, Better” principles
To support the Manager Strategic Initiatives to help build operational capability, process and tools for both the branch and middle office for RISE
Supports and builds relationships with middle office teams and roles
Works collaboratively with applicable business partners and cross functional teams to ensure appropriate stakeholders are engaged and support the required operational tasks and processes for RISE

TIS Productivity Program PMO & Benefits Tool Support Resume Examples & Samples

Opportunity to work on a global team
Advanced Microsoft Excel Skillset (i.e. build macros, pivot tables, key formulas, etc.)
Attention to detail and quality

Mainframe Support Analyst Resume Examples & Samples

BFSI (Banking Finance Service and Insurance) experience is preferred
Have ability to work effectively with teams/people having different skill sets, personalities, work styles, or motivation level
Working experience of Ctrl-M would be an added advantage
Must have hands on experience on OS JCL, Cobol, VSAM, DB2, DB/2, CICS,
6-8 years of overall IT Experience
Working on production issues and also on small change requests
Research and evaluate alternative solutions and make recommendations

Senior Mainframe Support Analyst Resume Examples & Samples

Knowledge of enterprise SDLC standard process
Readiness to work 12:00 PM to 9:00 PM to provide for overlap with US teams
Take ownership of business-critical and complex applications
Should be able to relate business requirements, high level design, detail technical design and implement the changes
Domain
Awareness of industry standard SDLC processes for quality management
Aware of Database warehousing concepts would be and added advantage
As a Support Analyst you will need to design, develop, code, test, debug and document programming applications to meet business requirements
Provide production and technical support to assigned systems
Work closely with the team global team to identify and specify complex business requirements and processes
Test, modify and implement application code; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
Engage cross impacted application groups and suppliers on support and development issues
Must have comprehensive expertise in the software development process
Support technical code and design reviews
Strong 4+ years Mainframe experience
Must be proficient in creating views, writing stored procedures, and performing code tuning
Strong concept of modeling and experience in working with huge transactional systems
Process & Management

Windows Grid Computing Support Resume Examples & Samples

Experience in working with a globally distributed team
LI-SA2* *LI-SA2*
Experience of working in a large firm
3+ years of experience in a support role
Scripting experience. For example in Perl, Batch, VBScript or Powershell (preferred)
Solid understanding of change control principles
A degree in a numerate discipline
Statistical analysis skills
Experience of maintaining a large scale deployment in the order of 100s and 1000s of servers
Experience with user support and problem solving in an Enterprise scale context
Experience in using Splunk (building queries / dashboards) or a similar technology
Experience in administering a distributed compute grid based on Microsoft HPC, DataSynapse or Platform Symphony
Project work, including application on-boarding, deployment of new hardware and others that may occur
Software release management, coordinating the regular deployment of analytics code in a timely and accurate manner
Escalation and cooperation with developers and vendors for 3rd line support issues
Capture, triage, tracking & resolution of 1st and 2nd line support issues
Conducting issue management of a complex environment with various hardware types (servers and harvested workstations), various client risk systems, various dependent businesses and a very demanding user base
Provision of support to front office users (traders and front office IT groups) who depend on this mission-critical system

WM Support Desk Uhnw Ukraine / Russia Resume Examples & Samples

Ensure daily transaction processing, execution of client related trading and investment activities
Prepare business trips
Act in a role of an intermediary to other internal service providers
Support the Client Advisors and the Desk Head in management tasks
Follow and adhere to the UBS code of ethics and the Cross Border regulations
Be in contact with clients and deal with client queries, take over responsibility for optimal support service delivery
Ensure that administrative and organizational arrangements and client related processes are completed
Review client portfolios and proactively identify solutions and/or alternatives (preparation of research and investment proposals for clients)

Centres of Excellence Support Analyst Resume Examples & Samples

Preparing letters, memos and forms as requested by the COE team lead
Updating and monitoring trackers
Monitoring reports and generating letters as required Initiating vendors through external portals
Processing and tracking invoices
Updating HR system
Liaising with other internal teams (e.g. Payroll, AIM and IT) to resolve any issues
Ability to deliver with accuracy and speed
Proficient level on Microsoft Excel and remaining MS Office suite
Focused on delivering according to deadlines
Strong organisational skills with the ability to multi-task and prioritise their workload
Ability to handle large volumes of varied tasks/data and react positively in a pressurised environment
Proactive and results driven
Ability to build effective and trusted relationships across the HR function, with employees and vendors
Background in financial services or professional services preferred
Previous experience of working in a high volume administrative role
HR Business Partner (BP) support and responding to employee enquiries
Responding to general mailbox enquiries

Desktop Trade Floor Support Resume Examples & Samples

The role requires an effective organizer and confident individual who will demonstrate control over this highly changeable and dynamic environment
The individual must be able to deal with all levels of individual in a fair and professional manner, coupled with the confidence to adhere to agreed procedures to avoid unwarranted risks
This role will suit someone who has extensive experience in trade floor desktop support
Market data applications Bloomberg/Reuters Microsoft Office/Outlook All versions IPAD, Blackberry AD/HP OVCM

Help Desk, E-commerce Support Level Resume Examples & Samples

Log all calls, complete after-call, off-phone work and other duties as assigned
Education/Experience - Associate's degree in a technical degree preferred and/or a minimum of two years of related technical support/customer service experience. Credit card, point-of-sale or banking industry experience preferred
Preferred Certification/Registration/Licensure -
Answer telephone calls and customer emails to assist merchants and clients with issues related to payment processing, merchant boarding, setup, connectivity and reporting solutions
Deliver professional, high quality service (as defined by Quality Assurance standards) at all times
Responsible for troubleshooting equipment and software issues to resolution or escalation
Attend/complete all department training sessions

Aladdin Support Resume Examples & Samples

Creating New Aladdin users and processing User Termination requests and password maintenance
Maintaining Counterparty Setups including Broker desks and Settlement Instructions
Processing Issuer Setups and Changes (involves communication with other areas of BRS )
Setting up scanned signatures for Traders and Operations personnel into Aladdin
Technical Support – modify existing Perl scripts, ad-hoc sql queries, etc
Other configuration changes in Aladdin
Maintain documentation on Configuration steps
Less than 3 years of experience in financial industry
Ability to work under high pressure
Excellent organizational skills; extremely detail oriented
Native level Japanese with high proficiency in English
Ability to perform in fast paced environment; strong time management skills, with an ability to handle multiple assignments concurrently
Basic knowledge of financial instruments and markets
Asset Management or Broker/Dealer Trade Processing or Operations background is a plus
Client service orientation and solid oral and written communication skills
Technology background (Unix, SQL, C++) a plus
Setting up and maintaining Portfolios on Aladdin

Sourcing Support Unit Lead Resume Examples & Samples

Managing client and stakeholder expectations is an advantage
Able to work in matrix organizations
Team-Player
Diligent and reliable
Good negotiation skills
Strong influencing skills
Manage the processes associated with sourcing and sourcing support activities
Prepare & facilitate contract approvals, renewals and extensions, monitor contract reports
Obtain quotations/proposals/bids/informations from suppliers
Conduct best price rounds
Support Senior Sourcing Specialists with building, initiating and accomplishing their sourcing/category strategies
Set team goals, objectives, strategy, monitor daily, weekly, and monthly metrics and performance
Manage and report on the performance of the function utilizing key performance indicators (KPIs)
Maintain a seamless interface with the respective cluster and Sourcing Teams
Compliance: ensure that people management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, work orders, managing performance, etc.)
Buying, procurement or sourcing experience is required
Contract and supplier management experience is required
Experience in training and leading others to success others an advantage
Fluent in English and another European language (Spanish, German, Italian, French, Russian, Polish, Arabic etc.)

Sophis Support Analyst Resume Examples & Samples

Logging of support issues and system problems
Directly support Sophis end users in APAC, EMEA and AMRS
Configuration management and release of software to Dev, QA, UAT and Production environments
Liaise with the internal development team and the Sophis vendor to resolve support issues
Familiarity with both Windows and UNIX platforms
Knowledge of one or more programming or scripting languages (e.g. Perl, Python, VB Script, Unix Shells)
Solid knowledge of SQL and database, with experience and good understanding of database concepts (Sybase, Oracle and/or MS SQL)
Knowledge of messaging systems (TIBCO EMS, MQ)
Understanding of build and deployment management

Software Engineering Tools Support Manager Resume Examples & Samples

Bachelor's degree in Computer Science or equivalent education and experience
Clear and effective written and verbal communication and strong interpersonal skills
Experience implementing development and project tools such as Jira, Confluence, Clarity, Planview, or other technologies
Strong knowledge of system development lifecycle, project management and development methodologies
Proven project management and oversight capabilities
Minimum 3 years of agile project management experience
Build and lead the team, inspiring team members to reach higher levels of performance through trust, delegation, participation and coaching
Develop strong relationships with key partners within Technology and those outside of Technology in order to achieve exceptional results
Develop and maintain project work plans, estimates, schedules and budgets
Be an active participant in the continuous improvement of our overall Technology leadership team
Provide an enterprise perspective when identifying and addressing business needs
Provide technical approval of systems designs and/or enhancements within Nordstrom Technology standards and vision
Work collaboratively as part of the larger Technology leadership team on strategies, initiatives, standards and cross-team resource allocation
Regularly interact with other leaders on project status, priority setting, and resource allocations, as well as Technology wide efforts or policy-level decisions
Establish partnerships to align tools and objectives with process development, training, and collaboration teams
Minimum 8 years of technology industry experience

International Payments Import Representative Support Resume Examples & Samples

Understand and follow policies and procedures related to international AP, AR, and expense processes
Check in bank documents
Update PO with letter of credit data
Back up letter of credit process as needed
Understanding of Customs Compliance requirements and corporate invoice guidelines to insure all invoices are in compliance
Process payments in multiple currencies by check, wire, draft, or ACH both timely and accurately
Accurately debit or credit cost to multiple accounts
Receive, process, and distribute documentation and payment documentation for US Customs ACH duty
Sort, distribute, and log DC receiving and department mail
Organize department documents for document imaging
Participate in special projects and ad hoc reporting as needed/requested
Passing score of the Financial Math Test
Strong recommendation from current manager
Experience with MS Word, Excel, and Outlook
Ability to learn Nordstrom mainframe systems (RMS, IP, Oracle, PKMS, RMS)
Ability to learn Experience Expeditor’s Brokerage System

ATG Support Engineer Resume Examples & Samples

Qualified candidates must have 3 - 5 years of supporting large scale IT Applications in Retail environments on Java/JEE
Java / J2EE
Endeca
Bachelor's Degree in Computer Science/Engineering or equivalent work experience
Additional areas of level 3 experiences are beneficial

Regional Home Lending Support Manager Resume Examples & Samples

Must also be extremely proficient in all Microsoft programs, specifically Word, Powerpoint and Excel
3-5 years of Home Lending experience in sales, training and/or support
Bachelor's Degree or equivalent industry experience required
Ability to analyze data and identify trends in order to come up with ideas to help increase specific performance indicators and results
A proven success record in selling and/or leading others
Ideal candidate will have the ability to clearly articulate business objectives and/or programs to various levels of management across the organization as well as to bank staff on large regional calls
Requires use of conceptual and innovative thinking

Junior Sytem Support Analyst Resume Examples & Samples

Ensure all PC’s and equipment at the Brant location is operational at all times
The individual must be open-minded, and able to work effectively in this team-oriented group
Provide telephone technical support when needed
Assist System Support Analysis in maintenance of current network infrastructure (including servers, printers, communication devices)
Good administrative, communication, interpersonal, organizational, documenting and time management skills
Keep inventory and order hardware supplies and computer consumables, including toners, backup media
Provide ‘entry-level’ training on basic applications (Word, Excel, Outlook) as needed

Aml-entitlements Support Intermediate Analyst Resume Examples & Samples

Assist the team manager on additional ad-hoc projects that may extend beyond system access management to include analytics, system testing, and/or requirement gathering exercises
2 or more years of combined/relevant experience
Experience processing requests for users in a global organization across different applications and support groups
General AML understanding required
Business analysis experience a plus but not required
Bilingual (Spanish/English) a plus but not required
Ability to handle complex projects with little or no supervision
Ability to deal with ambiguity and changing priorities
Self-starter with the ability to work within and across teams to develop strong relationships with internal customers, peers, and senior managers to accomplish goals in a timely manner
Liaise with all supported business functions and the Risks and Controls team when necessary to ensure standard entitlement profiles are documented and relevant to each user’s role and function
Upkeep of procedural documents and guides used daily for the processing of entitlements
Apply subject matter expertise for mentoring junior analysts supporting the entitlements function
Serve as the first point of escalation for entitlement issues and work with team manager for resolution where applicable
On occasion, collaborate with business trainers and business analysts to incorporate knowledge of system access into training guides and/or procedural documents
Proactive communication to supported users regarding inventory changes
Anticipate and respond to internal customer needs by following through and completing requests on time
Document access requests and maintain tracking on modifications to templates used for daily entitlements management
Aid managers and/or delegates in performing semi-annual and ad-hoc entitlement reviews within the prescribed time frames and in compliance with corporate policies
Place requests for granting, modifying, and/or removing system access for multiple users

Functionsit Treasury RTB Support Analyst Resume Examples & Samples

At least 4+ years' experience supporting applications in a global environment supporting critical production systems preferably in an Investment Bank
Ability to work under pressure, work on multiple tasks simultaneously and continue to support users and applications
Able to follow through on all issues raised by clients in a timely manner
Able to interact and communicate with staff at all levels
Depending on the service area, additional knowledge of a product would be required
Investment banking exposure and knowledge of financial products
Language & Scripts [ C# & .NET, Scripting (Unix & PERL), VB, VB Script / Excel Macro, HTML/DHTML/CSS]
Databases [ MS SQL, ORACLE , Informatica ]
Autosys, HP Service Centre / Service Now
Messaging & Tools [ Autosys, SQL Loader,Version Control Tool (Perforce / ClearCase) ]
Web Tools [Tomcat / Apache, IIS]
Operating Systems [Windows 2003�8, Unix / LINUX ]
Knowledge of financial terms, especially on Treasury or Funding process area
Experience working with reporting/risk calculation applications
Experience working as a Analyst in Investment Banking, Risk or Finance

Derivative & Valuation Support Manager Resume Examples & Samples

Demonstrated success working in a high volume, high intensity environment and an ability to get closure on issues promptly
A strong understanding of the investment industry and various financial products
Understand and be able to communicate key regulatory changes that impact derivative trading and product support
Strong people management and team building experience
Excellent collaboration, relationship management, and communication skills
Strong with OTC derivative trade processing
Bachelors Degree (Finance, Economics or Accounting preferred) and a minimum of 5-7 years experience in financial services operations or similar role
Continually review and improve processes to achieve maximum efficiency and effectiveness
Effectively oversee key data and service vendors
Develop the internal valuation analysis and processing technology platform to automate and simplify existing processes
Ensure process excellence around valuation control functions
Interact with various third party service providers, such as our middle office service provider, custodians and accountants as well as various executing and clearing brokers
Oversee daily processing responsibilities focused around derivative trade processing, block trade allocation communication, trade affirmation, and trade notification
Develop collaborative relationships with key business partners to ensure business growth and service requirements are understood and appropriately supported
Facility with common corporate technology platforms and applications including MS Word, Excel, Outlook, Sharepoint, and Adobe Acrobat Pro
A high degree of organization and an orientation toward strict attention to detail
Professional maturity, self-confidence, decisiveness and outstanding business judgment

Senior ATG Support Engineer Resume Examples & Samples

Participate in the full SDLC (Agile), including planning meetings, iterative development, estimations and design sessions
Experience with full lifecycle Web Application Project Management from inception through deployment
Work with Senior Management, business partners, Engineering teams and service delivery to prioritize and have a closure on release level issues
Ability to identify creative ways to approach problem resolution and tactical service restoration
Ability and desire to thrive in a proactive, high-pressure, client-services, environment
Demonstrate excellent internal and external customer service from initial interactions through follow-up of problems
Support high end, complex problem management to identify complex problems and develop work around solutions and resolutions
Serves as a liaison between the Engineering Teams and Service Delivery Level 1 & 2 teams to ensure smooth handoff and timely delivery of software products or updates
Experience with SOA, SADs and Integration Patterns
Experience with Agile and/or RUP methodologies
Experience with UML modeling and effective communication for design reviews
Strong SQL, Data Modeling and DB skills
Oracle Database & PL/SQL
Coherence
Oracle ATG Commerce + Other ATG Components like CSC, BCC, etc
Ability to provide premier technical assistance to both internal and external clients
Strong experience in application design, design patterns and performance tuning
Operate effectively in situations with limited information; is innovative, flexible and adaptable
Experience in performance analysis, tuning and optimization of server class loads

Assistant Manager, Resort Services Support Resume Examples & Samples

1 – 3 years: Experience in Dry Cleaning, Laundry Management or Business Supervision preferred; or equivalent combination of education and experience
Experience in uniform distribution preferred
Overseeing the daily operation of the Wardrobe Department, Laundry Services, Employee Shuttles and Mail Services including: counter and guest service, training, staffing and budgeting. Partner vendors and suppliers of laundry services and equipment
Responsible for the development of Resort Services Support Supervisor including: training, coaching, and mentoring. Ensures that Supervisors are driving TSAT and GSAT initiatives to increase guest and team member satisfaction. Along with business unit Supervisor is responsible for developing, coaching, and counsling leads and attendants
Responsible for providing duty coverage, administrative tasks include, but not limited to, daily inter-department correspondence, inventory, conducting staff meetings and partnering with the operators
Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities
Plans for and ensures that all personnel, facilities and materials are in complete readiness for operation. Develops labor and non-labor budgets and manages inventory. Works with business unit Supervisor to manage the daily budget by ensuring appropriate staffing utilization, par staffing levels and appropriate manpower to run an efficient operation

Senior Apps Support Manager Resume Examples & Samples

Fosters collaboration among MTS Business Partners to keep them informed of related projects and other MTS development requests
Conducts and provides work estimates
Manages any vendors necessary to complete the project
Formulates significant components of a project plan
Project Role May manage small to moderate sized projects, or plays a key role on a larger project team
Builds and maintains up-to-date knowledge about company’s processes, strategies and industry trends
Assesses customer requests and any other changes / updates / fixes to applications in terms of their impact to the business unit(s)
Understands changing business needs for the area supported and the subsequent impact on applications
Business Knowledge Understands how the organization is structured and how the current technology supports and affects the business
Strong instinct for troubleshooting application and performance issues
Strong Data analytical skills
Ability to write queries against multiple databases
Propose recommended improvements to Ad Sales business and MTS Management that would improve health of the application or streamline the business processes
Evaluate and implement new technologies, products, tools used in the application development and support environments
Develop and maintain application development project plans, or the portion of those plans for which they are responsible including: schedule scope of work, create project plans and identify critical path activities and dependencies
Support Sales Systems team in planning and managing releases for the Global CD&M, Ad Sales Domestic, Latin America Ad Sales and Research applications
Conducts technical assessments of team and provides feedback on performance as necessary – may also prepare / deliver reviews
May lead a small team of technical contributors, providing work direction, guidance and coaching. Will also provide technical leadership to project teams
Provides ongoing support and troubleshooting for installed applications by analyzing a chain of events and applying technical knowledge following established procedures and standards
Analyzes the current state of the application and identifies opportunities for improvement and future releases. Contributes to changes to established blueprints, documents them effectively, and coordinates the implementation
Designs and creates data integration between applications as well as Job controls, custom scripts and custom monitor utilities
Leads post-implementation reviews of the application to ensure its effectiveness and relevance to the business
Monitors operating efficiency of existing application systems
Provides technical support and problem resolution for customer inquiries. Escalates where necessary
Participate in design and development of integrations between applications and basic reporting
Oversee and participate in implementation activities coordinating with business and MTS teams ensuring proper configuration of systems
Provide timely status on all activities for team, including clear identification of all risk and issues affecting scope of work
Stay aware of business initiatives and address potential impacts to systems/operations (e.g. network launches, mergers, new business required enhancements, etc.)
Support time-sensitive monthly billing, financial closes and liability management activities
Work with Sales groups to understand their support needs and ensure that they are well supported
Should be comfortable working with DBA teams to support SQL Server and Oracle Databases
Ability to apply the following tools in project management tasks and high level business modeling: MS Excel, MS Project, MS Access, MS Visio, MS PowerPoint
Established project management skills including familiarity with project scheduling and tracking documents
Seen as a key resource for the business, ensuring their systems/applications are performing up to requirements
Maintains current knowledge of industry and technology trends and is able to apply that knowledge to existing application management processes
Demonstrates familiarity with multiple technologies and systems relevant to their portfolio of applications. Effectively facilitates complex troubleshooting
Possesses a broad understanding of current capabilities & limitations of existing systems
Experience and industry specific knowledge related to Ad Sales and our systems: Gabriel/Wide Orbit, Star Media, Post Buy (nice to have)
Bachelor’s Degree (or equivalent experience) preferred
Ongoing user support and maintenance
Rollout
Testing
Coding
Detail design
Business requirements
Experience with all the major phases of system development General Project Management
Hands on Microsoft SSIS experience required
Familiarity with tools used to view contents of DBs (such as TOAD, SQL Mgmt. Studio)
Strong familiarity with Oracle and/or SQL Server database(s)
6+ years in Applications support or Applications Development roles
Manage diverse and demanding business customers with a professional, courteous manner
Manages external vendors to ensure delivery and support of packaged applications and support where appropriate
Work closely with business users to ensure support activities are in alignment with business objectives and critical dates
Work closely with business users to ensure development activities are in alignment with business objectives

Fatca Registration Support Resume Examples & Samples

Organization and upkeep of the registration workflow
Updating of internal published CS GIIN list
On an ongoing basis updating and adjusting the IRS Portal entries for CS entities as and when required
LI-MK1*
Successful update of entity FATCA information on CS system
Successful registration of all entities with the IRS

Support GCG CIS Team Resume Examples & Samples

Conduct research, assemble and analyze data to prepare reports and documents
Design and maintain databases and intranet sites monitor, respond to and distribute incoming communications
Receive and interact with incoming visitors liaise with internal staff at all levels
Interact with external clients
At least 4 years experience providing support at the executive level (Director or above in large company)
Bachelors degree an advantage
Proficient computer skills and in-depth knowledge of Microsoft Outlook and Microsoft Office
Manage executive travel -- Researching travel to determine the best travel options for flight, hotel and car. Implementing travel plans by booking required flights, hotels, and transportation. Handling expense processes to ensure full reimbursement of expenses to policy
Manage and coordinate major events – The assistant will help with the planning, coordination, and execution of large events and meeting requests
Manage and distribute agendas and meeting minutes – The assistant will work with the executives to establish important meeting agendas and will attend routine standing meetings to record and transcribe minutes and publish them to key internal stakeholders
Other key responsibilities from time to time will include
File and retrieve documents and reference materials

Analyst, Fund Services Support Resume Examples & Samples

Gather, assess and develop high-level and detailed business requirements documents according to defined standards for various projects relating to fund processing activities
Provide business analysis of processes and systems in place to recommend changes and improvements
Maintain successful working relationships with each business unit to better understand and support their system needs
Co-ordinate and lead medium to large sized projects following project standards
Participate/assist in performing fund/series launches, fund mergers and fund conversions
Complete other special projects as required
Experience using vendor software applications (including MS Excel and other MS Office applications)
Strong time management and organization skills, with the ability to prioritize and multi-task
Experience as a business analyst within the financial services industry
Experience with derivatives instruments such as futures, forwards and options
Work overtime as necessary to satisfy client deadlines
Work with various vendors and technical support staff to implement software changes

IS Support Analyst Resume Examples & Samples

Assist Service Desk / Operations manager and analysts with special projects as assigned
Other tasks as requested by the IS Service Desk / Operations Manager
Timely, professional and proficient handling of incoming calls to a busy service desk (average 75-100 calls per day)
After the initial 4-6 months training period has concluded, this position will transition to any one of the available permanent 4-10hr shifts - which may include evenings and/or weekends.**
Maintains and executes tasks with a working knowledge associated with regulatory controls related processes and procedures
Serves as an escalation point and provides 24x7 technical support with limited guidance
Analyze problems or issues as they are reported. Provides direct assistance with technical support and other IS groups as required on problem determination, solution implementation and thorough documentation of progress and results
Responsible for monitoring and maintaining all production system backups and restore processes for Columbia offices using Net Backup and BRMS
This includes, but not limited to logging backup tapes for offsite storage
Rotation and restoring data as required by request from staff or technical support
Provide general first-level support for all local and remote Columbia corporate offices as well as retail Columbia locations
Create and maintain procedure manuals for Operational functions, run books and procedures including daily processes, month-end processing and special requests
Act in a contributor role to help identify and implement policy, standard and/or procedural enhancements within the Service Desk / Operations support environment
Maintain positive open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization
Coordinating tape rotation for remote Columbia locations
Responsible for initial user account creation, permissions and directory updates in a multi-platform environment
Perform daily follow-up on open calls that do not show activity
Proficient tracking of all calls via service desk software (Remedy); ticket assignment and escalation as required
Target 80% resolution at the Service Desk for inbound incidents and request
Backup verification and daily reporting for local and remote locations
Demonstrate extensive customer service skills
Manage production jobs in the AS400/JDE environment using Help Systems Robot Job Scheduler (job automation software). Maintain accurate documentation of requests and detailed job tracking

Channel Support Analyst Resume Examples & Samples

Update and capturing of new billing requirements
Assist during internal product training (technical side)
Process re-engineering (in respect of projects and own area)
Full involvement in product development and enhancement projects to ensure risk identification,

Senior Support Manager Resume Examples & Samples

Develop quality management review processes and governance to ensure adherence to all quality management plans and standards
Ensure the testing standards established for the testing team(s) follows the testing standards, guidelines, and testing methodology as specified in the Testing Handbook, Test Strategy and Test Plan
Coordinate with Application Owners to gather information on the application maintenance costs, business value, quality, and application lifecycle to ensure alignment with business strategy and to provide input into the application lifecycle management
Identify and document appropriate Control management change processes that support accepted change management processes for ongoing support
Responsible for the overall development and integration of support requirements for the FEA across LOBs
Ensure SDLC and PDLC processes and governance oversight is in place to ensure technical resources (developers, business analysts, architects, etc.) facilitate the setting of technical and functional requirements
Identify suitable testing Metrics per LOB and test phase and roll up to program level and report upwards to Technology Owner and PMO
Develop communicate strategies for status and progress reporting, technology spend & forecast and risks to team members as well as project/business stakeholders
Prioritize activities to align with compliance, regulatory requirements and business objectives
Provide planning resource levels according to support and project demands, recruiting when required and utilizing alternate delivery methods such as contract or offshore resources
Provide oversight to the LOB FATCA Application Owners and Application Managers to prepare comprehensive IT solutions that develop and integrate support requirements for the FEA
Develop FATCA IT governance and oversight that ensures compliance to TDBG project management methodology and TEDO standards
Provide strong leadership and coordination to develop procedures and operational processes that will support the delivery of technical, development, testing and QA solutions for FEA application cross LOB
Develop procedures and operational processes that will support the ongoing maintenance and management of the FEA Program Test Strategy
Ensure these testing processes integrate the technology and business teams to enable them to plan and execute the following testing: System, Functional, Performance, Business Acceptance, End-to-End, Operability or Deployment Acceptance testing
Identify operational review methodology that will ensure we manage inter-dependencies and risk across all LOB and Test Phases developing a true E2E view

Telecom Customer Svcs Support Resume Examples & Samples

Demonstrated problem solving skills, as well as continuous improvement process skills
Demonstrated proficiency with Service Manager and SharePoint
Proven strong experience with Excel, Power Point, MS Word
Demonstrated ability to manage conflict / resolution
Demonstrated strong time management skills
Demonstrated computer proficiency within a Windows environment
Minimum 5 years experience in IT help desk environment
Proven knowledge of Wireless LAN networks to be able to identify research and resolve issues
Working knowledge and experience with Wireless Services; Carriers and Devices
Ability to be flexible with work schedule, including weekends, nights and holidays
Working knowledge of TCP/IP, Cisco LAN/WAN
Demonstrated verbal and written communication skills, as well as telephone etiquette skill
Demonstrated strong fact finding skills
Demonstrated ability to share creative and new ideas
Demonstrated ability to handle confidential information
Demonstrated strong partnering / teamwork skills

Gtis-avp-citrix & User Interface Support Engineer Resume Examples & Samples

Knowledge of Leostream virtualization products in enterprises
Demonstrated understanding of desktop virtualization concepts
Awareness of application virtualization and application streaming concepts
Familiarity with diverse hardware platforms (HP, Blades, NetApp, EMC, VMWare, Cisco, etc)
A track record of working within a services/support organization and familiarity with ServiceNow or SM7
Understanding of Remote Support Solutions
Experience of working with global enterprise support teams
Experienced ITIL practitioner
Knowledge of Microsoft desktop operating systems in enterprises
Knowledge of VMware virtualization products in enterprises
Familiarity with enterprise software deployment products

100

Private Bank Products Support Desk Head Resume Examples & Samples

Closely collaborate with business partners to understand the product roadmap of future releases and enhancements
Define technology needs for support desk team to deliver success in handling inbound calls, emails and other queries from the field and PBG partners
Responsible for creating a training plan to ensure the team can deliver on the following
Exhibit exceptional functional knowledge related to Cash Management Services and HNW Lending products and services
Provide support and guidance to PB/APB, CMS, FA/CSA, PWA, SLA/LA on PBG Cash Management and HNW Lending products including
Experience within a brokerage firm or bank in Credit /Lending Operations or Cash Management/Treasury Management services strongly preferred
Bachelor’s degree and/or a minimum of 10 years industry experience preferred
Software proficiency with Microsoft Office (e.g., Word, Excel, PowerPoint) is required
Establish and manage the centralized PBG Product Support Desk team, including, but not limited to, supervision of the Product Support Associates, recruiting and hiring, business planning, logistics and communication
Develop processes to deliver exceptional service to internal clients by defining metrics to track accuracy, quality, timeliness of issue resolution. Develop, monitor and disseminate service reports to management
Supplement Product team understanding of the needs of the field to input into future product development plans
Ability to manage issues through to resolution
Excellent collaboration skills to work with and gain the confidence of cross-functional colleagues
Ability to demonstrate positive initiative, leadership and have comfort working in a fast paced environment
Self -starter with the ability to multi-task
Ability to quickly learn and understand the suite of all Banking & Lending products and interconnections
Excellent client service skills with advanced problem solving capabilities
Experience working with Technology and Operations is preferred

101

Consultant Support Systems Resume Examples & Samples

Certification by the Disaster Recovery Institute preferred
Certified Business Certification Professional (CBCP) a plus (not mandatory)
Prior experience in data center and single service loss recoveries
Strong working knowledge of multiple platforms including mainframe, tandem, i-series, p-series, Unix, Linux, and Windows environments. Knowledge of Networks and databases a plus as well
Experience in Disaster Recovery planning, plan development, and plan execution
3 - 5 years prior IT experience in disaster recovery (in financial institution preferred)

102

Team Lead-app Support Resume Examples & Samples

Quickly understand the applications that are required to be supported as part of knowledge transition
Experience of Quality Assurance checking of other peoples work
Task Management experience
Assisting with the implementation of operational objectives for relevant team/programme. Supporting the implementation of strategy and policy issues by involvement in development/change and/or advice to other technical areas and making recommendations to improve procedures and working practices
Interfacing with other teams, sharing technical knowledge and expertise and resolving issues as necessary. Acting as a point of reference for both internal and external technical queries
Providing guidance and assistance to colleagues
Building and maintaining an expert understanding of the various stages of software development, enhancements, and support
Providing expert advice in some or all aspects of the programming methods, tools and/or standards used in the Application Delivery organisation. Capability Growth (5%)
Establishing and maintaining agreed standards applicable to the work undertaken and ensuring these, and other mandatory standards and architectures, are adhered to
Completing assignment work to budget, time and quality requirements. This includes a combination of performing operational support tasks to agreed service standards and supporting enhancements or other technical projects
Taking part in reviews of own work and leading reviews of colleagues’ work
Conducting reviews of supplied specifications, with others as necessary
Documenting all work in accordance with agreed standards and with re-use in mind
Reacting quickly and as necessary to live software errors and service problems to limit downtime and resolve the problem during project handover
Proposing options to meet business area requirements and prepare cost/benefit for the business area to evaluate
Planning, designing and conducting tests of programs, correcting errors and re-testing to deliver an error-free product
Creating and amending programs in accordance with the design following relevant code management procedures and applying agreed coding standards
Manage and successfully implement service orders raised by clients or small change Application Enhancement - Small Change (20%)
Provide ongoing 3rd line application support in the resolution of client queries/incidents/problems on a day-to-day basis. Own the resolution of incidents within the agreed Service Levels
Pro-actively review systems to fix incidents before they become service affecting or to improve productivity/performance
Manage incidents when errors or exceptions occur
Has strong operational knowledge of the incident management processes
Actively promote the value provided by BIS Service Delivery to stakeholders for the services that they receive. Application Support (60%)
Take a lead role during service outages to clients/stakeholders - ensuring appropriate handling of issues, incidents and provision of any standard or ‘on demand’ client/stakeholder reports
Lead root cause analysis identification & resolution initiatives, improving Service provision and reducing incident levels
Ensure services delivered to agreed services levels, to quality and cost, and with appropriate prioritisation of activities within own team responsibility
Service Delivery (10%)
Have ownership of small change, and input to any large change perhaps involving 3rd party suppliers
Ability to apply Operational Acceptance Criteria, if required, to new or changed applications coming in to Service & highlight areas of non-adherence
To be an expert in required technical skills mandated by SQL, Unix, Java
Provision of out of office hours support to ensure smooth functioning of the application, as needed
Effective liaison with BIS peers & BIS clients
Provide inputs to estimates for Change Requests
Deliver Quality Assurance reviews of team member’s work
Provide overall 3rd line application support – including incident, problem and change
Lead / Task manage a team of about 3-5 support analysts

103

Onelegal Support Analyst Resume Examples & Samples

Strong spoken & written communication skills
Strong concepts of SQL and scripting (MS-SQL/Oracle)
Strong concepts for Windows Operating System and Infrastructure

104

GIS Shared Services Cyberark Support Analyst Resume Examples & Samples

Reporting and documentation
Onboarding of infrastructure technologies’ security events log to CyberArk platform
Ongoing project to onboard privilege account from all Business Clusters
Working with Security Engineering team to implement
CyberArk application releases and upgrades
In depth understanding of CyberArk toolset and features to include
PSM, APM, CPM, PVWA, AIM
PACLI Scripting
Expect Scripting
Undertake projects as required, including, but not restricted to, the following areas
Take ownership of issues through to resolution or escalation, as appropriate
Ability to mentor more junior team members, drawing on depth of experience
Proven experience in implementing CyberArk solutions in large enterprise environments
Capacity and performance management
Monitoring initiatives
Infrastructure build out to support extended capacity

105

Am-private Bank Support Analyst Resume Examples & Samples

Intermediate-to-advanced knowledge of Word, Excel, PowerPoint, User Acceptance Testing and web-based technologies
1 - 5 years of work experience or recent College Graduate with Engineering, Finance, or Business Management background
2 - 3 years of financial industry experience preferred

106

CIB F&bm-functional Support Finance Planning & Analysis & Bus Mgmt Team-analyst Resume Examples & Samples

Strong analysis skills; an ‘eye for detail&#8217
Building the annual plan and providing monthly forecast updates
Partnering with business contacts to update indirect expense allocations during planning, and monitoring expense recovery for possible true-up throughout the year. Preparing materials for and participating in allocation roundtables with IB and other LOB partners; representing the group at regular allocation forums
Producing and understanding management reports, such as the monthly Expense Review packages and Quarterly Business Review presentations
Knowledge of and experience with corporate & CIB’s MIS systems (e.g., Paragon, FDW) is desirable. Knowledge of and experience with the firm’s allocation systems (SAPCO) is a key need for the team
Planning & Analysis / MIS expense reporting experience is desirable
Enthusiastic self starter; inquisitive/curious. Focus on continuous process and reporting improvements
Reviewing expenses and identifying potential reductions in the cost base. Providing analytical support to help management better understand trends and expense drivers
Liaising with Corporate and central CIB finance to provide commentary and explanations
Meeting regularly with function contacts to explain expenses, address inquiries, respond to ad hoc needs
Provide various ad hoc analyses
Strong PC skills, especially Excel (facility with the Essbase add-in in excel is key)
Well organized; ability to prioritize, multi-task and meet deadlines
Good communication and relationship building skills; comfortable with business contact
Tracking, analyzing and forecasting headcount
Planning, forecasting and reporting Headcount, P&L/Expense and Balance Sheet
Producing monthly/quarterly management information/reports
Supporting the CIB F&BM Mgmt Team with quarterly business review materials; and
Providing ad-hoc analyses for finance and business audiences

107

Citrix & User Interface Support Engineer Resume Examples & Samples

Performs comprehensive functionality and performances tests for new technologies
Assists with the management of projects/tasks globally and regionally
Ability to compose PowerPoint/Excel reports on various service related items
Vendor Management engagement with local resources
Participates in development and integration of key technology solutions
Ability to compose required service documentation
Broad understanding of the change management protocols
Provide technical support and advice to users
On Call/out of business availability is required
Broad understanding of BCM/DR related activities within the service
Ensures quality and efficiencies in implementation and maintenance of systems
Take direction from Engineers and Senior Engineers in all areas of system support and system performance
Assists in preparation of analysis of hardware/software within the Desktop service
Understanding of the Banks security protocols within the environment
Assists in integrating, configuring and testing infrastructure solutions provided by Engineering
Regional contact for all Citrix & VDI related issues

108

Middle Office Risk Support Resume Examples & Samples

Degree or equivalent educated
Strong exotic equity derivative product knowledge
Collateral management experience
Ability to initiate and partner with broader groups to drive projects to execution
Strong control focus and attention to detail required
Demonstrable experience of automating processes
Liaising/coordinating appropriately with the (senior) Operations/Prime Brokerage (PB) client coverage counterparts to ensure relevant issues are resolved in a timely manner
Daily escalation to Institutional Equities Division (IED) Risk Management of outstanding issues, performing root cause analysis to prevent future reoccurrence
Coordinating with Trading & Sales on trade booking amendments in order to resolve outstanding risk issues
Manage the Cancel Correct process in conjunction with Operations and Risk Management
Understand front to back trade flow for Equities & Equity Derivatives
Counterparty trade control and independent amount setting on trade level & portfolio basis
Exposure monitoring of underliers/countries
Proven Middle Office operational experience, including working closely with Sales and Trading and Risk Management
Exposure to non-market risk management
Excellent communicator with ability to build relationships and deliver results

109

CTI Site Support Asset Manager Resume Examples & Samples

General knowledge of IT infrastructure
Active participation in the annual assetinventory process
Follow all the media management and records management processes, complete related activities as required
Document and keep updated any asset management related procedure according to audit requirements
Follow daily, weekly, monthly functional checklist and keep it documented
The functional duties of this position include request fulfilment, monitoring and follow-up throughout the resolutioncycle
Ensure that all defined processes, standards and policies are fully adhered to
Primary responsible for complete CTI stock and CTI inventory management based on the live procedures
Responsible to liaise with Finance, Procurement, Accounts Payable teams related to any changes in their activities affecting the CTI asset procedures
Ensure that all procedural requirements for asset management field are strictly followed
College oruniversity degree is preferable
Minimum high school degree
Has to have excellent ability to pay attention to details
Good written and verbal communication in Hungarian and English in intermediate level
Knowledge of industry leading desktop and laptop hardware platforms, i.e. HP, Lenovo, Dell
Proven Experience in Hardware/Software procurement in corporate environment
Proven Experience in IT Asset management or Storekeeping/Asset management in general
Timely reporting to supervisor and escalation of any issues/breaches related to any part of the asset management processes

110

Specialist Support Manager Resume Examples & Samples

Liaise between the business users, technical teams and third parties to build solutions based upon agreed business requirements and functional designs. Work with third parties/vendors and domestic IT groups to improve and develop the service provision as required
Manage change projects as required and ensure any new Infrastructure is on boarded without Service impact by involvement in the design to ensure supportability
End to end management of events
Work closely with the U.S. executive support teams to build a strong working relationship to drive a consistent executive service across the globe
Work with Service Support on the implementation and management of a smart bar service in the UK and work on rollout through the International region
Ensure the delivery of event support by managing all aspects of IT services to ensure successful and consistent performance
Build strong relationships with the executive assistants and become point of escalation for all issues
Keep confidential all applicant, client, and verification and company proprietary information
Strong link to Infrastructure team
Feed and translate business requirements into functional specifications and designs for enhancements to existing or new technical solutions as appropriate
The Executive Services manager is responsible for the management of all day-to-day services that support the International executives, the A/V Support team and Events
Ensure that our executive team are consistently receiving the appropriate level of support
Manage each team to ensure incidents and problems are effectively managed and resolved in an expedient manner and ensure service KPI’s and targets are achieved or exceeded
Lead the creation of the next generation AV support provision

111

Conferencing Operations L Support Analyst Resume Examples & Samples

Report to management on improvements in service quality and remediation plans for quality shortfalls
Building and formulating of MIS and reporting data
Generation of monthly management metrics report
Management of the audio conference detail billing files for chargeback process
Maintenance of the Media Operations website
Maintenance of the MarketPlace products
Management of the day-to-day EERS validation process and Marketplace request support
Support regional audio conferencing transition to the IP platform
Support implementation of proposed audio conferencing service enhancements
Oversight of high profile senior management special event-type conferences
Maintenance and change management for functional related PCMs and process maps
Manage the integration of vendor tasks and track and review vendor deliverables
Manage all Level 2 operational issues to resolution
Evaluate potential audio and/or video transmission problems and troubleshoot with internal and vendor technical support teams to guarantee minimal meeting disruptions
Creation, processing and management of customer billing reports for media products
Validation and processing of vendor bills to ensure timely payment to vendors
Provide all required status updates to the operations and project teams, users, and various levels of management as appropriate
Recommend and take action to direct the analysis and solutions to manage problems/troubles

112

Gcg-product Control & Support Retail Banking Resume Examples & Samples

Ability to work well in a matrix environment and with key stakeholders, i.e. sales channels operations, marketing, etc
High level of energy, strong coordination and project management skills
Excellent verbal/ written communication and interpersonal skills
Proficient in MS Office such as Word, Excel & PowerPoint
Experience in process reengineering
At least 5 years’ experience preferably with in retail banking product management or operations support environment
Degree qualifications in business, banking and finance, or related fields are preferred
Self-starter who is proactive and takes initiative
Detail oriented, result driven and good team player
Analytical, strong appreciation of product, operations and processes, and detail oriented
Strong leadership – ability to lead all functions to deliver a common objective
Able to multi-task and deliver results under tight timelines and thrive in high-pressure environment
Be innovative and comfortable in working with geographically distributed teams

113

Gtis-ba-sharepoint Support Analyst Resume Examples & Samples

Nintex Workflow
SharePoint 2010 BI/MI Suite knowledge
Windows operating system

114

Apps Support Analyst Resume Examples & Samples

Knowledge / working experience of Autosys
To provide business support mainly to the Hong Kong Electronic Execution as well as other APAC business desks for all issues that are software related and for all business issues
To be the point of contact between the business, technical support and development teams
2 - 5 years experience working in a support environment

115

FIX Support Analyst Resume Examples & Samples

Basic UNIX
Experience of effectively communicating with people on the phone during incidents
Project managing the FIX implementation between the client/vendor and Barclays Capital
Exposure to Project management life cycle
To ensure all requests and work is done to documented standards
To ensure that all the change management and incident management standards are followed
To ensure that all the audit requirements (client scope, emails, sign offs) are met
Experience in a customer-service/customer facing environment
Knowledge of the Financial Markets (FX, Futures, Fixed Income, Equities, Commodities)
Basics of Microsoft Office (Excel, Word, Outlook, PowerPoint, Visio)
Ability to multi-task and work on multiple projects at the same time
Integration and testing of vendor/client side FIX infrastructure
Managing and coordinating client connectivity into Barclays infrastructure
Liaising with stakeholders to keep them informed of client progress and developments
Providing development guidance, integration advice and support on Barclays FIX API. Supporting the client/vendor through testing and certification with Barclays’ electronic trading infrastructure
Being a subject matter expert on FIX Connectivity and offer support to BCS, Sales, Product and Technology teams in Barclays
Standards & Procedures

116

Front Office SRP Support Analyst Resume Examples & Samples

Experience with Windows & Linux operating environment & scripting experience (Windows Server 2008, RHEL 6)
Experience with web-based technologies (i.e. Apache Tomcat, HTML5)
Understanding of distributed systems & grid computing
Knowledge of caching technologies (Oracle Coherence, GemFire etc.)
Knowledge of both SQL and primarily No-SQL databases (HBase/Hadoop, MongoDB, Casandra etc.)
Expert knowledge or experience with risk systems
Analytical mind set
Problem solving ability and resilience
Happy with a highly challenging, and constantly changing environment
Ability to learn new business situations and technology quickly
Organised and incredibly proactive
Ability to concisely explain and understand complex problems and propose practical and deliverable solutions
Experience with MS Excel
Oral communication skills including the ability to actively listen
Ability to interact with senior management in both the Business and IT
Outstanding interpersonal relationship skills
Experience with JAVA, C++, F#
Written communication skills

117

Commercial Banking Support Manager Resume Examples & Samples

Develop and Administrate training programs
Strong computer skills including enterprise applications, email and pc software packages (Excel
Multi-tasking ability
Effective collaboration skills
Proven analytical ability and problem-solving skills
Strong negotiation and relationship-building skills
Excellent leadership skills and customer service orientation
Knowledge of commercial loan structures with demonstrated advanced understanding in
Minimum 2 year of previous management or workflow coordination experience
Minimum 10 years’ experience in Commercial Customer Service
Bachelor’s degree a plus, preferably in a business discipline
Document all standard procedures and processes; and communicate new processes to service
Identify service improvements and enhancements
Maintain high clients’ customer service satisfaction levels
Utilize problem solving skills to determine root cause to issues and best possible solutions
Analyze and assess the current environment
Ability to develop solutions for customer specific issues by engaging multiple internal
Work with other managers to develop and implement processes and procedures to meet client
Consult with Account Management and clients regarding customer service delivery
Coordinate the allocation of resources to maintain or exceed service levels
Manage customer service intake program
Set performance standards and monitor and actively manage performance of service staff

118

Executive Service Team VIP Support Resume Examples & Samples

Experience in the Financial industry is a plus
Providing a single point of contact for all IT related issues to senior management
Troubleshoot desktop and devices
Coordinate any technology service offering available via the firm (procurement, multimedia services, war rooms, etc.)
Coordinate any non-standard technology request
Home Support Visits
Advanced Screening Technology Projects ? Deployment of new or noteworthy technology to population for sneak peek (requiring significant testing and management)
Resource for any Service team when covering an approved VIP
Provide an IT interface to communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
Create or and maintain tools and processes for the Executive Service Team
Bachelor's degree and/or 5-8 years of experience in the Technology Service space
Support experience in a complex environment
A basic knowledge of various technologies including but not limited to Windows, Unix, Linux, Server Clusters, Databases and Networks), their interconnectivity and how it can be applied to various businesses
Concierge certification (Hospitality Industry) is a plus
Driver's license

119

Apps Support Group Manager Resume Examples & Samples

Strong process awareness and ability to manage incidents, changes and problems at a global level, with timely escalation as necessary, ensuring all production issues are tracked and work closely with development managers to prioritize resolution
Commodities trading applications preferred
Oracle, SQL, XML, AVS skills are highly desirable
Unix /Autosys
Openlink Endur v8 upwards
Experience/knowledge of supporting a Commodities business preferred will be a big plus essential
Demonstrated ability to efficiently troubleshoot in time critical scenarios
Experience working in a Production Support or Operations group in a high availability / mission critical environment
Develop in-depth knowledge of the fundamentals of the Commodities business
Ability to educate, inform and train new users and team members. Communicate complex technical issues to business users in a language they understand
Collaborate with colleagues globally, sharing information and knowledge effectively
Liaise with teams outside of Commodities technology, such as middle office, operations, front office, business unit management, other support teams and facilitate effective and timely resolution to user queries and issues
Ensure near 100% availability of applications and associated infrastructure. Develop expertise in the relationships between interdependent systems across Citi Markets technology
Leadership and direct management of the Regional Commodities Support Team in Houston
Day to day support for the Global Commodities business in Houston and associated partner and downstream teams, covering applications such as Openlink Endur, Marketview, STP eTrading gateways, CitiExotics and Simpliciti for Risk Management

120

CCB Risk-credit Card-system Support Analytic Engineer Resume Examples & Samples

Very strong systems & data analysis skills for MS Excel applications using formulas, macros, pivot tables
Proficiency in Microsoft suite of applications (Excel, Powerpoint, Word, Visio, OneNote, MS Project)
Knowledge in business objects, Crystal Reports and data visualization tools like QlikSense or QlikView
Experience with Quality Assurance process preferred
Experience in Sharepoint development
Experience with Automation Tools such as QTP, Selenium, UFT and automation interfacing with Reflections
Strong background in SQL, SAS, and/or Oracle environments is highly desired - (use of tools like Toad & SQL Navigator preferred)
Proficient in Application Lifecycle Management (ALM) software, including customization functions
Very strong MS Excel / VBA experience and macro development
Demonstrates excellent verbal and written communication skills, able to communicate accurately, concisely and with tact and diplomacy when appropriate
Proven ability to work in a matrixed environment, provide oversight and directly influence change
High level of professionalism, self-motivation and sense of urgency
Strong decision making, analytical and creative thinking skills
Strong organizational, project management and multi-tasking skills with demonstrated ability to manage expectations and delivery results
Demonstrates competencies critical to success: Conceptualization, foresight, leadership, resource management and communication
Takes initiative; figures out ways to do things more efficient, effective, and faster
Understands the technical environment and looks to continually promote increased knowledge in the team
Ability to work under pressure within agreed timelines and to support multiple tasks in parallel
Results driven, conscientious, dependable, and inquisitive with a keen desire to learn, not just gain the knowledge necessary for the job but also the underlying reasons and drivers
Follows appropriate design standards, methods and tools and ensure they are applied effectively
Willingness to take ownership of tasks and the ability to work on their own initiative while being a strong team player
Methodical and detail oriented mindset
Bachelors degree in Computer Science, MIS, Finance, Accounting, Mathematics or related area
2 - 4 years professional development experience or equivalent
Solid understanding of the development (SDLC) or project life cycle, which includes all phases from discovery/analysis through implementation

121

Avp-middle Office Risk Support Resume Examples & Samples

Act as the conduit between Risk Management and Sales/Trading ensuring policies set by risk are applied correctly and adhered to by the BU
Escalation to IED Risk Management of outstanding issues, performing root cause analysis to prevent future reoccurrence
Liaising/coordinating appropriately with the (senior) Operations/PB client coverage counterparts to ensure relevant issues are resolved in a timely manner
Producing daily Non-Market Risk reporting pack highlighting the Equity and Equity Derivatives trades with affirmation, allocation and settlements issues
Management of initiatives such as definition and implementation of solutions to enable automation of trade level upfront margin calculation as well as margin modelling and testing
Monitoring counterparties' ratings, concentration risks, slides analysis
Ad hoc exposure analysis and monitoring for a range of Issuer, Country, Market and Sector scenarios
Coordinating with Sales & Trading on trade booking amendments in order to resolve outstanding risk issues

122

IB Risk Analytics Support Lead Resume Examples & Samples

Knowledge of database technologies (preferably Microsoft SQL or Oracle) and experience writing/debugging of SQL queries and stored procedures
Come up with creative ideas to improve the overall functioning of the processes
Understand the projects from technology, process and business perspective
Good knowledge of RDBMS SQL and hands on database would be added advantage
Knowledge on Incident Management, Problem Management and Change management
Production support experience for time critical (tier1 )applications
Ability to take up adhoc request raised by business in timely fashion with quick turnaround time
Provide input into project development to ensure design meets all operation and support criteria
Ability to own live incident and drive it till closure
Ability to work proactively towards indentifying scope for service improvement and working towards those service improvements
Effective communicator (written and verbal) at all relevant levels of the organization
Ability to plan and manage own work effectively
Ability to work at pace, under pressure, whilst maintaining quality
Flexibility to react to react effectively to changing priorities and to willingness to step outside of role boundaries to achieve results
Should have overall experience of 10+ years in Application development / support
Knowledge on ITIL concepts
Experience in managing shift ROTA for 24X7
Experience in transition support from development to live support teams
To communicate and be the focal point for the business units ensuring to be available and contactable as an escalation point
Have good knowledge of the Waterfall model and ensure the relevant Change/Release Management processes are in place to ensure compliance/Segregation of Duties is in place
Be hands on for user and IT support
Ensure BAU activity is managed effectively and come up with automation to improve productivity
Ensure Service are running as per SLA
Resolving live incidents / failures / issues quickly without impacting business
Ensures Incident Management / Problem management / Change management processes are followed while providing live support
Own the resolution of incidents within the agreed Service Levels
Provide long term solution for incidents and contribute towards building a very stable and reliable system
Ensure adhoc request raised by business users are addressed in timely fashion with quick turnaround time
Performing in-depth Root Cause Analysis (RCA) system issues and documenting resolutions back to the business users/support teams via Problem Records
Producing a series of Management Information Reports for the various business units to demonstrate clearly the deliveries of the Support Team
Ensure the relevant controls are in place from a SOX Compliance perspective ensuring to signoff and take ownership of the relevant controls as a system owner and keeping aligned with Risk Management to obtain the necessary signoffs
Previous experience of providing first and second line support
Exposure to Banking domain
In depth knowledge of how IT services can be delivered most effectively and able to use this knowledge to meet organization’s goals
Excellent written and verbal communication skills, with the ability to adapt style for multiple levels and different audiences
Excellent analytical skills and an ability to solve issues
Has a high level of drive, energy and passion that motivates and inspires others
Ability to lead / guide team during crisis /critical situations
Familiarity with both Windows and Linux, including scripting
Experience working with Autosys and creating/amending job definitions
Understanding of connectivity, networks, firewall and FTP, TCP/IP protocol
Knowledge on Middleware components (JMS/Tibco/MQ)
Familiarity with Incident and Problem management, setting up monitoring tools and SLA/OLA management
Ability to troubleshoot and communicate technical issues effectively
Experience documenting issues, resolutions and follow-up actions
Experience in working in a fast paced environment
Team player with an enthusiastic attitude
Familiarity with financial products such as equities and fixed income products is preferred
Familiarity with Java or C# technology is added advantage
Hadoop exposure is also advantageous
5 Dec 2014

123

Global Technical Support Internship Sao Paulo Resume Examples & Samples

Spanish is a plus
Able to work 6 hours per day for the 1-2 years while in school/university
Strong telephone etiquette and a professional demeanor
Ability to be a team player as well as work well independently
Fluency in Portuguese and English

124

Web Technology Specialist, Release Support Resume Examples & Samples

Extend common set of monitoring capabilities to application support teams
Define and implement application/database COB strategy and facilitate COB application testing
Able to operate independently and also work collaboratively with other enterprise teams
Very good written and verbal communication skills
Ensure technology assets, platforms are shared across organization to avoid duplication
5+ years of experience in implementing and supporting web application infrastructures
Experience in web technologies such as iPlanet/Apache web server, WebLogic application server, Oracle database, Java, JMS etc
Good knowledge and hands-on experience with Linux/unix environment
Good knowledge on web authentication/authorization technologies such as Siteminder & clear trust
Good understanding of http communication and networks, load balancers, firewalls & global application routing
Experience with global web applications supporting large client base with high availability
Able to write shell scripts for task automation
Responsible for on-boarding and integration of in-house developed or third party applications into common technology stacks and processes
Streamline and standardize application release processes
Troubleshoot application and database performance issues and provide performance tuning services
Work with development teams to define, submit and then track infrastructure procurement requests
Facilitate integration of incoming and outgoing feeds to and from internal and external parties
Work with developers and ethical hack teams to close development and infrastructure findings for external and internal facing applications
Deploy firewall, proxy plug, LB, WideIP and SSL for all applications
Assist in defining authentication requirements and facilitate deployment of SAML, Kerberos, MFA and siteminder

125

Rohq-cti-regional Wintel Operations Server Support Resume Examples & Samples

Experience with Windows Server system administration or system operations engineering for web-based application platform
Must have experience with IIS Web Servers
Must have 5+ years of experience with Windows Server 2003, 2008 and / or 2012 administration
Must have bachelor's degree
Ability to learn quickly and incorporate new knowledge in the rapidly evolving infrastructure
Strong communication skills and a team player
Knowledge on ITIL processes eg., change, incident & problem management
Previous experience with patch management and deployment tools
Knowledge on PowerShell scripting
Years of hands-on experience operating and administering Windows
Experience with planning and identifying disaster recovery plans
Experience with transferring applications to a cloud / virtualized environment is an advantage
Understanding of networking to include TCP / IP fundamentals
Experience with SAN / NFS storage, data domain and load balancer
Proactive monitoring of systems availability, activities and performance
Familiar with PowerShell and VBScript
Ability to manage and apply Windows patches and security updates
Operating systems performance, tuning, and enhancements
Capacity management of the virtualized infrastructure
Scripting capabilities to automate all aspects of systems installation and maintenance
Install, configure, and maintain multiple Windows servers running in high availability environment
Experience with heavily virtualized environments

126

Production Proofing Support / Detail Entry Resume Examples & Samples

All other duties requested by Manager or Sr. Proofer
Microsoft Software
Extensive keyboard use with a Mac computer
Clear communication between all proofers and Sr proofers
Following all SOP’s as written
Efficient and productive at all times
Identifying issues and inconsistencies with art work as it relates to production detail
Proofing artwork according to scheduling priority
Detail Entry – Enter screen print and embroidery production art detail
Collaboration between MFG, Proofing and PA at all times

127

Genesys Support Engineer Tier Resume Examples & Samples

Support the Genesys infrastructure globally
Determine ways to leverage existing data sources to provide new innovative ways to route callers
Documentation of repair and troubleshooting processes for the current platform
Strong troubleshooter focused on helping to resolve moderate to complex issues on the Genesys platform
Expertise in the Genesys Call Routing platform, including but not limited to the following features (Network and Premise Routing, Multi-media, Reporting platforms, Infrastructure, and Integration with non-Genesys products)
Create demonstration applications in the lab environment for all new and lesser used features of the Genesys platform. These demo applications will be used for testing in addition to assist our business partners to understand the full capabilities of the platform and make fully informed decisions regarding which features and functions they utilize within their specific call center environment
Provide guidance and feedback to less experienced staff, acting as an escalation point for the team as needed
Consistently test newly developed applications for quality assurance
Oversee enhancements and modifications based on customer feedback
Train and mentor Tier I staff to help them grow and progress into a Tier II position

128

Technical Support Summer Internship Resume Examples & Samples

Aptitude to learn fast, retain and apply knowledge in a fast-paced environment
Pursuing Masters/Bachelor’s degree in Computer Science, Math, or Computer Engineering or related studies
Top-Notch communications and interpersonal skills

129

Global Technical Support Internship Resume Examples & Samples

Interest in technology and software solutions
Are working toward a bachelor's degree from a four-year college or university
Will graduate between December 2015 and August 2016
Are legally authorized to work in the United States and will not require visa sponsorship
Are able to work Friday, May 29th to Friday, August 7th
Demonstrated critical thinking, problem solving, and multi-tasking skills
Demonstrated knowledge of Bloomberg
Desire and flexibility to learn and grow in a fast-paced environment and assist clients
Fluency in a language other than English (Spanish and/or Portuguese preferred)
Attend the Summer Speaker Series, featuring presentations by Bloomberg senior leaders
Work on individual and group projects, with the opportunity to deliver presentations to senior management
Participate in community service projects and other intern events

130

Business Applications ERP Support Analyst Resume Examples & Samples

Significant experience of working with Oracle EBS Applications, ideally R12, and specifically
Provide system and customer support to users including escalated issue resolution
Accurately repair and document changes to the system as assigned
Understands business requests and designs technology solutions to address business needs, balancing tradeoffs in cost, quality, and ability to meet business needs, working with external and internal IT and business partners to develop, test and implement solutions within timeline and budget
A proven track record of working within IT solutions development preferably in medium to large corporate environments
Strong experience with Oracle e-Business Suite especially Order to Cash and Financials modules including
Order Management, WIP, BOM, Advanced Pricing, Configurator, Global Order Promising, Shipping, Configurator
Financials - Receivables
Experience with Oracle technologies
Oracle EBS development tools (PL/SQL, workflow, etc…)
Oracle Database and Application Server
PL/SQL and Oracle tools
HP-Linux
Technical knowledge of Oracle Application technology including SQL, PL/SQL, TOAD, Oracle Applications tables (this would be advantageous)
Experience in the following business disciplines preferred
Sales, Customer Service, Order Management, Distribution / Inventory Management, Invoicing / Billing
Experience or training in ITIL preferred
Understanding of multi-organization and multi-currency functionality and their impact on complex business scenarios
Strong business analysis skills, process mapping, business process redesign and implementation
Full understanding of systems development life cycle and processes
Educated to degree level (or equivalent) preferably in a technical field
Extremely well organized with the ability to plan and schedule work
Active team member but able to work autonomously
Great communicator - Excellent verbal and written communication skills
Strong Analytical and Problem-solving skills and an innovative mindset
Ability to establish and maintain solid business relationships and work effectively with senior business and client contacts
Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people

131

Infrastructure Srv Support Manager Resume Examples & Samples

7x24 / follow the sun, call facilitation, coordination and communications during critical outage situations
Call documentation, queue management, ticket analysis and interface to all LOBs for incident impact analysis via the PAC process
Guidance handling core incident procedures (ex. SCIM maintenance and creation)
Manage all communications for critical customer impacting incidents
Provide LOB level expertise and support during critical incidents, interfacing with all impacted LOBs to better manage the message, as well as understand individual LOB impacts. Manage all LOB PAC bridges during critical incidents
Provide essential support to the incident manager during critical outages so they can focus on facilitation of returning to service while all levels of management and impacted LOBs are kept informed outside of the technical call
Change coordination, review, and research for all LOB and cross impacting changes
Sponsor weekly review of all owned changes
Superior Interpersonal Relationship skills - You will be actively working across the organization so excellent influence, negotiation and presentation skills are a must. You will need to have an ability to establish relationships across all levels of the organization
Strong sense of ownership - Feeling of personal accountability for all areas in scope. Willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution
Willingness to learn - Call it a thirst of knowledge, or a simply fear of being caught without an answer, but this position requires someone who wants to understand the business process as well as the IS environment that supports it
Understanding of the technical environment - Understanding the limitations of the technology, and be familiar with the basic hardware and software building blocks of the environment. While not the SME, they do need to be familiar enough to lead diagnostic discussions and help drive the technical teams to the root issue
Understanding of business process - Not only does this position require someone who wants to learn, but actually does learn the environment from top to bottom. This person would understand the business processes, the applications, the hardware, and the data flows among them. This person would know if a change or performance impact in one area affected another area
Courage to speak with any level of management, and the ability to deliver bad news as well as good - this includes highlighting areas for improvement. This person must be able to speak to the most senior members of the organization and describe these areas in a fair and dispassionate manner, and secure commitment to change when required
Ability to instantly develop strong rapport and build relationships with individuals and teams at multiple levels of the organization
Leadership - Assess a situation, prioritize requirements, and then go out to any team, including both development and infrastructure as well as the business, and get support for the work
Analytic skills - Ability to gather performance and trend data and create information that is useful to decision makers such as dev and resource managers. This skill may be used to address issues or to ensure sufficient resources to meet service levels. Need to be able to process information provided and ask next probing question
Communication skills - Ability to build relationships, facilitate production operation / service delivery meetings, clearly articulate concepts in both spoken and written form, actively listen, and provide the right level of information to the intended recipient
Self Directed - Has a strong sense of self and purpose. Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of his stakeholders
Ability to influence senior technology managers across organizational boundaries through formal and informal channels
Experience leading the development and execution of organizational missions, objectives, milestones
Excellent people management skills - You will be managing people with multiple levels of skills, across geographically distributed and culturally diverse workgroups
Extensive business service operational support - The candidate should have background around change, incident and problem management this should include a working knowledge of ITIL practices
Minimum 10 years of IT Technology experience, or relevant business or team leadership
Manage to a fixed budget
Demonstrate inclusive leadership, effectively coaching for performance and career development, lead by example
Build and leverage partnerships across business groups
Education and communication to CCB technology teams on PAC process and standards,
Manage business impact and expectations for CCB production process and communications
Represent and drive the corporate direction for PAC process and standards across the firm
Provide and deliver monthly reporting for business reviews, stability scorecards, and improvement programs
Ensure proper planning, coordination and communications for all impacting Major Events (MEPC) occurs, including validating that all technical and business impacts are identified, and all conflicts for dates are addressed and / or escalated
Drive process improvements holistically across our organization
Ensure appropriate follow up occurs via our root cause analysis program where appropriate
Sponsor monthly review of Major Event (MEPC) changes and large scale impacting changes, i.e., SAN or network
Follow Through - Gathers and presents information (such as performance trending or recurring problems), but then also follows up to ensure that the appropriate actions are taken. Feels personally accountable for the tasks being completed, either directly or indirectly

132

Barclays Live Support Analyst Resume Examples & Samples

Project work for data maintenance, new initiatives, etc
Account enablement for internal and external clients
Document management (process documents/training manuals, etc
Level 1 administration support
On going administration and maintenance of user accounts
Familiarity with Apple iOS (a plus)
Experience of user onboarding and administration on electronic execution systems (a plus)
Experience in using Microsoft Office
Communicating and presenting data effectively
Previous experience in administrating and maintaining user accounts
Majority of role is workflow/system-based, with some phone support

133

Support Resume Examples & Samples

Know how to read and execute transfer documents, shipping documents, alternation documents, inventory count sheets, UPS/FED-EX documents, sales tickets, vendor packing slips, invoices and other support-related documents
Good communication and interpersonal skills
Ability to work well under pressure
Must be detail oriented, organized and reliable
Ability to collaborate and work within a team environment
Verify that all shipments arrive secure and complete, match goods received to description on documents and report any discrepancies to management. Distribute goods to appropriate apartment
Complete and properly document customer mail-outs daily. Verify that proper documentation accompanies all customer mail-outs, send slips, sales receipts and tissue
Prepare all outgoing freight to company stores or distribution centers with proper documentation
Responsible for the control and replenishment of supplies and requested by the General Manager
Responsible for maintenance duties as required by the General Manager
Knowledge of shrinkage control and Company regulations on how to handle problems and reporting of violation

134

Technical Support Analyst Senior Resume Examples & Samples

Proactively provides transfer of knowledge to Support Analysts within L2 support following implementation of changes to the application and following the application of new workarounds
Reporting Tools: SAP Business Objects, Informatica
Databases: Oracle, Microsoft SQL Server, Sybase
Operating Systems: Linux, Solaris, Microsoft Windows Server
Development: Scripting (Perl, Python, PHP, Bash), Java, C/C++
Networking: fundamental networking skills required
Proactively seeks to improve the knowledge that Support Analysts have in order to provide effective L2 support therefore reducing the number of incorrect escalations to Development
Monitors the effectiveness of documentation and actively seeks to close knowledge gaps

135

Ffrc Desk Aligned Support Analyst Resume Examples & Samples

Create strong relationships with key development and application management teams for the applications supported and be able to represent the business priorities back to development leads effectively. Able to prioritise / escalate / resolve all issues raised by the desk irrespective of root cause
Client Relationship Management – Forge and maintain strong relationships with key business managers / desk heads and traders in Credit and Emerging Markets in the region
The candidate’s primary responsibilities will be to support a range of applications within the FX, Credit and Rates business arena focusing on ION / Jetpac / FRISK / FMM / Laredo / OBS. The candidate must understand the business main products (Bond, Futures, IRS, CDS pricing and trading) and be familiar with the front ends used by traders and sales people. They must be able to support (and train) traders and sales people on each system and act as the interface between Business and the rest of the FICC IT organisation
Understand and be able to troubleshoot problems arising within an individual application and between systems F2B – Where flows exist between systems ( Laredo > FRISK > FMM ) or issues arise with trade flows to settlement or risk systems – To be able to identify the issue and either resolve or escalate to the appropriate L2 / Apps Man team responsible for the components affected
The role also calls for a rota-system with the team covering from 7:00am to 6.30pm on all business days hence the candidate must be able to cover these times at a minimum – Must also be able to occasionally support post release testing with later finishes and some occasional weekend work

136

Technical Support / Systems Runner Resume Examples & Samples

Experience of Linux, PC and Mac
A general understanding of VFX and film
Provide general assistance to the IT department
Set up and/or relocate hardware and software as required
Other ad hoc duties as may reasonably be required of the post holder
Able to communicate well with a variety of people

137

Risk Analytics & Business Integration Support Resume Examples & Samples

Strong experience in management reporting, database management, client analytics
Strong communication skills, written and presentation skills
Strong inter-personal skills and demonstrates leadership skills
Strong in usage of MS Office applications
Strong knowledge of UBS internal database systems
At least 3 years working experience in the banking and finance sector preferably with good knowledge of front office processes
University degree, preferably in Business or Finance discipline
Facilitate 1st level market inquiries and escalation handling
Communicate process changes to the markets through key mediums and forums (website update, bulletins, blackbelt trainings, adhoc briefings)
Organize governance meetings aimed at updating Business Managers, Business Risk Support and Market Operations and Risk staff with the latest developments
Partner with various functions to effectively train markets staff on new rollouts and process changes
Contribute to the preparation of Global and Regional governance meetings
Perform client analytics to drive management committee recommendations and decisions
Conceptualize, develop and implement a data management system and reporting framework to identify and scope business exposure

138

Business Transformation Support Resume Examples & Samples

Good knowledge of Portfolio, Programme and Project management business processes
Good communication skills both spoken and written
Personal & Interpersonal Skills
Service Excellence
Has participated in the full spectrum of delivery activities on projects and demonstrates proven track record of on-time, on-budget and to-specification delivery of projects
Business Process Skills

139

Associate Support Analyst Resume Examples & Samples

Participation in Incidents, Problems or Changes and ensuring the delivery of solutions in line with the Operational Level Agreements
Maintaining an in-depth understanding of relevant and up to date technical knowledge, applications and techniques
Hands-on with mainframe/ distributed development and should be able to work independently and if required guide team mates. Good Analytical skills
Technical Support and Maintenance of the Business Applications
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
Out of hours cover and support
Knowledge of Barclays Release and Change process and procedures
To participate in Service Improvement items and assist with their implementation
To assist with the creation of Release and Communication Plans
A knowledge of the products/functions outside of day to day area supported
The delivery of documentation to agreed standards
To assist in the execution of all application related activities related to the day to day operations of the Banks production applications related to the individual Product area

140

Intermediate Support Analyst Resume Examples & Samples

Effectively coordinate the procurement, imaging and build of user equipment
Ensure that client Service Requests are responded to within 24 Hrs
Ensure that in scope Service Requests are completed within established and documented Service Level Agreements
Participate in project related activities
Adhere to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards
Identify opportunities and develop alternatives and make recommendations to the EI (Enterprise Infrastructure) Section/Department Manager for improvement to existing processes at both the customer and department level
Demonstrate Our Way values at all times
Understand and follow security processes and understand how they apply to this role
Assist in the testing and verification of security controls in new or upgraded product
Demonstrates good knowledge of supported systems and products
Illustrates good knowledge of IT industry directions and trends
Exhibits good knowledge of Bank’s organization, policies, procedures and methodologies
Possesses good communication skills, both written and verbal
Demonstrates good interpersonal skills
Displays good problem solving and analytical skills
Is self-motivated, goal-oriented, and customer-service oriented
Illustrates good customer service skills
Exhibits good teamwork skills and is able to work independently
Possesses a university degree/college diploma in related field or equivalent work experience, and/or 3 to 5 years experience in Banking applications or technical support environment
Demonstrates good knowledge in terms of Problem Management, Change Management, Implementation Processes, Configuration and Release Management
Displays working knowledge and understanding in various industrial best practices and standards, e.g. ITIL, ISO,
Provide effective and knowledgeable service to complete all IMACD deliverables
Effectively coordinate the creation and modification of user IDs which can include follow-up with the appropriate client/support team, and setting up necessary access rights

141

Senior IT Applicant Support Resume Examples & Samples

Demonstrate detailed knowledge of multiple programs and the overall system, including integration across systems
Interact with team members, Information Services staff, and outside vendors to ensure the smooth development and installation of assigned projects and purchased software
Code and unit test structured program changes to new or existing programs from specifications using multiple programming languages/platforms. Programs are increasingly more critical and complex
Develop clear understanding of system requirements and translate functional and technical specifications into quality code, with minimal defects
Complete all assigned tasks in a timely fashion to successfully install the project into the appropriate production environments
Create clear and concise program and job documentation and report progress and status
Create and execute unit test plans, participate in system, integration and acceptance testing, reviewing results with QA and project managers
Provide timely and accurate Level 2 and Level 3 on-call support for production applications
Translate system requirements and functional specifications into detailed technical specifications and provide time estimates for program development
Mentor team members on the integration of system components required to accomplish a specific objective
Conduct code reviews to ensure compliance with Kohl's best practices at program level for smaller efforts
Effective verbal and written communication skills
Object Oriented Development
Ability to work as part of a team and interact effectively with others
Displays initiative, self-motivation, and effective time-management skills

142

Trade Floor Support Resume Examples & Samples

2 to 5 years of industry experience
Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
English: Advanced Level - strong verbal, written, listening communication experience
Ability to work independently with little supervision
Ability to effectively manage multiple tasks occurring simultaneously
Ability to make sound decisions following approved procedures in a fast paced environment
Experience in trading floor and market data applications support is a bonus
Project execution exposure
Basic understanding of network and server side infrastructure
Solid understanding of Intel based PC hardware/peripherals

143

Temporary st Shift Scoring Support Service Representative Resume Examples & Samples

Call center experience is preferred
Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat
Ability to work as a member of a team is required

144

Software Developer / Solutions Support Resume Examples & Samples

Design, develop, implement and maintain software solutions in an agile development environment using appropriate system methodologies
Work with Business Systems Analyst, Business directives to deliver common configurable solution
Experience with programmatic interaction with relational database systems preferred
Experience using SQL is a plus
0-3 years experience developing software in Java using Agile development processes
Bachelor's degree in Computer Science/Information Technology; or other similar technical discipline required
Must be a self-starter with a willingness to learn and apply new technologies
Demonstrated ability to work successfully in a team environment or independently
Demonstrated ability to deliver quality solutions within scheduled timeframes
Ability to communicate effectively, both written and oral
The qualified candidate is expected to work on small to medium sized team
Prepare, and write system documentation
Apply appropriate methodologies to design, code, test, implement, and modify systems
Experience developing scalable, high-availability application
Ability to work collaboratively in a fast-paced, iterative product definition and development environment within and across teams
Participate in requirements gathering, definition and documentation

145

Cage Support Resume Examples & Samples

Strong written and oral communication skills in French and English
Support branch management and investment advisor teams in administrative and technology related functions
Serving customers / responding to requests made in person

146

Senior Subject Matter Export & Support Resume Examples & Samples

Has a good understanding of the business functions and relevant core processes and how they interact in the various supported entities. Understands the internal / external factors that impact the business
Posting end date: January 25th 2015 ***
Knowledge of IT policy, standards, and methodologies (e.g. SDLC)
Understands and effectively uses the full range of functionality of the relevant technologies needed in one’s role
Ability to determine the information and communication needs of the stakeholders, business partners and Senior Management (who needs to know, what they need to know, when and how)
Strong oral and written communication skills required to present and articulate the team’s goals and objectives
Expert knowledge of business specific strategies and critical success factors
Process engineering background an asset
Has thorough understanding of project management methodologies, tools, and techniques following the RBC Program and Project Management Framework and LSS Methodologies
Comprehensive understanding of LSS and Project Management concepts/processes and demonstrates that skill in complex situations involving transformational impact. Identifies critical success factors, performance targets, defining objectives and scope; successfully utilizes techniques for assessing processes and establishing benchmarks for performance
Proven track record of successful change management initiatives
Experienced in process assessment and process design
Strong operational mindset
Responsible for self-development of any skills necessary to accomplish daily tasks
Identify and minimize Operational/Transactional risk through proactive measures
Works closely with other RBC Groups and to capture synergies and establish effective relationships to enhance customer care strategies
Responsible for proactively identifying operational gaps and ensuring problem resolution is timely in this deadline driven client focused environment
Transitions to end-users all new initiatives, processes, products and system changes or enhancements
Provides business input and guidance to Information Technology maintenance/SCR items
Define and maintain operational process flow content, operating procedures and documentation
Ensure that business partners are fully appraised of projects that impact their business/products
Incorporate Lean Six Sigma disciplines and approaches to foster a continuous improvement mindset focused on end-to-end processes
Provides support to RBCC partners in applying continuous improvement practices to ‘steady state’ processes
Provides support to implement productivity tools and metrics
Provides support to develop strategy for implementation of productivity measurements
Identify and prioritize process improvement opportunities, applying project management methodologies to see initiatives from inception through to implementation
This position will require high amount of travel Internationally (Caribbean) *

147

Apps Support Group Manager Resume Examples & Samples

Own and manage the incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level Agreements
Act as a liaison between users/traders, various internal technology groups and vendors
Participate in application releases, from development, testing and deployment into production
Perform post release testing after application releases and infrastructure updates
8+ years of experience working in Financial IT Support environment
Fixed Income and Equities Derivatives Products
Application monitoring as well as the underlying infrastructure
Manage offshore batch and L2 support staff
Develop and maintain technical support documentation
Managing the global production support for Global Derivative Operations for Interest Rates, Credits , Equities , FX and Commodities on Follow-the-Sun model with a team of 25 India, New York, and Toronto Support all aspects of Derivatives trading and risk flows including trader-sales matching, payments, Markitwire, and SDR reporting
Start of day checks, continuous monitoring, and regional handover
Support 20 Applications within the OTC area which has over 7,000 batch jobs and 2,000 downstream feeds, 20,000 new trades per day and 200.000 trade amendments
Manage SLAs with all the upstream and downstream systems from Front Office, Middle Office, Product Control, Regulatory Report, Credit Risk, Local Reporting and Clearing Houses, Client Reporting

148

Intermediate Analyst, Wealth Support Finance Resume Examples & Samples

Knowledge of financial accounting processes and internal control structures
Understand detailed business drivers for various Wealth business lines in order to provide meaningful support and analysis of the results
Continuously evaluate and amend processes to ensure efficient data analysis and reporting
Provide additional value added business support as required by business management including responding to and following up on issues, queries and exceptions
Assist in quarterly planning and forecasting process
Assist in preparation of monthly reporting packages for senior management
Perform detailed expense & FTE analysis, reconciliation and reporting
Responsible for month end close activities, including preparation and processing of journal entries, including accruals, allocations and other adjustments
Develop & maintain process documentation for all month end processing and reporting
Perform ad-hoc management queries and analysis as required
Maintain strong internal controls and processes over the financial reporting to ensure compliance with accepted accounting principles
Provide support to the Senior Manager and other team members in preparing various reporting including presentations, as needed
Strong inter-personal skills including consistent
Strong analytical skills and ability to inter-relate issues
Participate fully as a member of the Wealth Finance team, promote team effectiveness and contribute to a positive work environment including cross training with other team members where appropriate

149

CCB Risk Support Resume Examples & Samples

Solid experience in writing concise and accurate functional and technical specifications, relevant experience in understanding of business concepts, business system development and analysis
Responsible to assess business requirements working with business users, and write detailed documentation to assist technology team in understanding those requirements
Maintain good working relationships with key business partners and Technology partners to ensure requirements/specifications are accurate and clearly understood by Technical Analyst and development team
Conduct research to determine and document specifications that meet the business defined requirements
Analyze impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews
Bachelor’s degree in Information Technology or related field of study or equivalent relevant experience in software development life cycle (SDLC)
2+ years experience as a Business Analyst in Financial industry Information Technology arena preferably within Mortgage Banking
Strong analytical, communication and skills problem-solving
Strong Microsoft Office skills with proficiency in Excel, Word and PowerPoint
Basic understanding of the firm's business practices and familiarity with the company's products/services
Mortgage experience is a plus
Ability to identify issues, seek solutions and gain consensus regarding outcome
Ability to build relationships with a diverse group of both technical and non-technical resources
Ability to document functional and design requirements to establish new business reporting required to perform analysis
Highly disciplined individual, self-motivated, delivery focused with the ability to work independently and multi-task Team player adaptable to changing environment, with great interpersonal skills

150

Infrastructure Services Support Lead Resume Examples & Samples

Participate on multiple infrastructure & discretionary projects with Infrastructure, LOB business, and Project resources to communicate & gather Service Operations knowledge requirements to support Production environments. Evaluation of impact to the Service Operations Center for multiple simultaneous and complex projects. Responsible for creating knowledge objects (Incident models, process documentation, etc) and revising procedures when there are associated technical, operational or business changes. (45%)
Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations
Ability to be proactive with an emphasis on continuous improvement of practices / processes
Strong computer skills, including spreadsheets (pivot tables, charts), databases, and PowerPoint. Demonstrated experience in analysis and presentation of data
Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls
Strong experience with ITIL Continual Service Improvement key concepts (Deming, Seven Steps of Improvement, CSI Model, etc)
Demonstrated Project management experience
Facilitation of Service Operations tool enhancements to improve incident time to repair, decrease customer impacts and increase proactive monitoring & forecasting. (20%)
Responsible for Service Operations process improvement recommendations for IT projects and Operations, harvesting lessons learned and best practices, and creating prioritized process improvements to enable the improvement of the overall process maturity. Responsible for the centralized, prioritized process improvement list and the process improvement scorecard (20%)
Work with the Monitoring, Technical Operations, Development & Service Operations teams to establish pro-active and/or re-active monitoring creation and ever greening of monitors scripts and profiles. (15%)
Minimum 7 years of relevant Information Technology experience
Minimum 3-5 years Incident Management or Service Operations experience
Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously
Confluence WIKI experience a plus
Experience working with geographically distributed and culturally diverse work-groups
Outstanding interpersonal skills and ability to establish strong relationships with all levels of management
Excellent influence, negotiation and presentation skills

151

Receptionist, Starbucks Support Center Resume Examples & Samples

Effective customer service skills
Ability to understand and carry out oral and written instructions and request clarification when needed
Participates in related administrative assignments as requested, such as surveying conference room usage, training new reception desk partners, updating company telephone directory, and resolving conference room conflicts
Maintains regular and consistent attendance and punctuality
Word processing (2 years)
Customer service (2 years)
Utilizes multi-line or Automated Call Distribution (ACD) phone systems to provide telephone reception service to all callers. Directs calls and provides information about the voice mail system and the Company website as appropriate
Provides reception services to visitors at the Company's front desk reception area. Greets visitors, issues temporary access badges, and controls access to secure company areas. Maintains logs of visitor arrivals and departures. Logs and tracks incoming and outgoing deliveries that pass through the reception desk. Schedules conference rooms and conference telephone bridge lines for business meetings. Maintains orderly appearance of the reception area

152

Senior Support Manager Resume Examples & Samples

Passionate management and coaching of the Lead Infrastructure Engineers and Service Delivery Managers
Reviewing service failures to highlight and drive process improvement opportunities
Creative thinking on ways to improve our service delivery
Adherence to Industry recognized standards
Experience in mentoring, coaching and training a team, ideally both technical and non-technical roles
Recruiting, managing and developing technical and non-technical Rackers
Acting as the final escalation point for customer and staff issues
Coaching teams on how to apply industry best practices during customer consultations to maximise service delivery
Managing SLAs and implementing process change to under pin contractual SLAs
Effective cost centre management and budgetary control
To create a close working relationship with the Intensive leadership team in both the UK and US
Carryout regular performance reviews and objectives setting, including regular 1:1 sessions
To present and promote Rackspace to existing customers through meetings and visits
Role Responsibilities
Building compelling business cases and following through
Collaboration with the US and internal departments
Building strong relationships with customers and developing synergies to improve the service
Management of team bonus and commissions structure
Proven track record of change improvement meeting strategic objectives
Effective management of escalations

153

Associate TN Online Support Resume Examples & Samples

Ability to build effective strong customer relationships through credible and sustained interaction
Experience in supporting web based businesses a plus
Ability to diagnose and evaluate impact of issues on Sabre’s systems and customer’s business needs
Ability to apply advanced troubleshooting skills in solving customer issues
Flexibility in working hours and ability to work different shifts in a 24 / 7 environment
Proven ability to work effectively and fluidly in a team environment
Desire to work in a strategic problem-solving and customer management role
Maintain close daily interaction with Customer Support Managers and executive level agency contacts as part of on-going efforts to improve service, support and strategic initiatives
Under general direction, responsible for providing technical support, complex issue handling and in-depth customer management for Sabre’s large online customers: Expedia, Travelocity, Egencia, Travelong, Hotwire, Unister, AER, Kilroy, eTraveli, Lastminute, GoVoyages, STA and Despegar
Initiative, proactive attitude and ability to follow-up independently on issues and objectives
Knowledge of internal organizational structure and escalation procedures
Excellent written skills --particularly in email communication-- to respond to and resolve customer problems
Ability to analyze system issues, identify key problems and make decisions to achieve resolution
Ability to work comfortably at multiple levels within an organization and in cross-functional teams
Minimum of 1 year related customer service experience

154

Solution Lead, Digital Platform & Support Resume Examples & Samples

Work with product managers and the internal development teams to create and execute requirements to ensure built products meet advertising’s needs
Lead efforts to create effective integrations between advertising and publishing systems including Web, mobile and video channels
Maintain up to date knowledge of the technical aspects of both vendor-supplied and internally built advertising and systems
Maintain command over the development backlog for revenue needs and work closely with internal program and development teams to execute them as quickly as possible
Provide technical consultation to revenue product managers as part of their evaluation of new products as well as performance of existing products
Work with the Sales Training team, serving as subject matter expert for technical capabilities to better inform training for our properties
Collaborate with a variety of departments to devise optimal workflow models for new systems by contributing technical and capability insights
Responsible for 2nd tier advertising support and issues associated with our ad platforms. This includes questions from our properties as well as centralized trafficking staff
Stay abreast of industry trends in order to advise the direction of platforms and support on ad platform developments that need consideration by CMG
Manage, configure and support digital ad platforms, specifically ad serving platform -DoubleClick for Publishers

155

Fixed Income Coo Support Emerging Markets Resume Examples & Samples

Ad-hoc assistance with PowerPoint presentations
Production of business quarterly management information pack
Assistance in preparation of daily revenue tracker
Assistance in production of business budgets/forecasts
Ensuring cost savings are crystallized alongside maintenance of cost-saving log
Deep-dives into allocated expenditure, including Shared Services allocated costs
Ad-hoc reporting and expense query handling from business
Monthly market data review (user costs analysis, monthly changes)
Preparation & analysis of monthly direct and allocated expense reports
Production of regular and ad-hoc financial/business reports
Creation and maintenance of Sharepoint sites
Preparation of Headcount reports

156

Internal Audit Coo Support Resume Examples & Samples

Supporting the IA UK COO function in helping to manage and deliver the IA departmental strategy and to support the UK Location Head, Chief Auditors and Heads of Audit
Perform regular data control reviews and follow-up with respective Heads of Audits for resolution
Running ad hoc MI to aid monitoring of key departmental Human Capital processes
Coordinate IA UK COO relevant activities with global COO team in Wroclaw and continuously assess existing tasks for deployment
Coordinate the quarterly audit issue implementation verification review in the UK
Coordinate scheduling of UK audit staff and managers, and maintain dialogue with Heads of Audit and globally with other Location COOs. Identify scheduling conflicts proactively, escalate appropriately and take decisions on conflicts in conjunction with the IA UK COO
Drafting department communications that drive forward our Human Capital agenda
Provide support for the global appraisal and promotion processes
Perform UK Training Coordinator role
Establish ad-hoc audit and/ or management related reports/MIS based on IA UK COO / Location Head/ Chief Auditors’ request

157

Scoring Support Service Representative Resume Examples & Samples

Serve as an escalation point as needed to the appropriate department for resolution
May be required to work a rotating shift schedule and weekends
Excellent interpersonal skills and the ability to manage simultaneous tasks
Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources
Must have excellent oral and written communication skills

158

BSA Loan Services Support Resume Examples & Samples

Support the sales process by recognition of referral opportunities for the Bank's sales force. Specifically assist by bringing the appropriate relationship manager's attention to any potential client needs recognized through client contact or cursory review of available financial information
Provide superior client service as related to business loan and deposit services
Assure documentation quality via follow-up and clearing of exceptions maintaining the lowest possible percentage of exceptions
Assist with the credit renewal process, including monitoring future maturity and line expiration reports, and proactively preparing documentation for lender/client execution
Assist with the credit review process by maintaining updated credit files, including timely filing of credit-related documentation, follow-up on financial statements and initiation of Loan Review Committee packages
Assist lender in monitoring past due situations by reviewing reports and payment postings on the Bank's loan system
Assist lenders in general portfolio and problem loan management, as well as specific loan maintenance and collection activities, focusing on the primary areas of loan quality, yield, growth and client service satisfaction
Prepare credit-related documents (loan, credit file, correspondence, memos, reports, etc.) in a clear and accurate manner
Minimum of three years experience as an active Business Services Assistant I or job experience
High School graduate or equivalent
Good communication skills, both written and verbal, in relating to internal and external clients and contacts
Proficiency in use of personal computer and calculator
Working product knowledge of Bank services
Math aptitude with ability to grasp general accounting and financial concepts
Demonstrate ability to identify, analyze and resolve technical problems independently, as they relate to the Bank's automated loan and deposit systems
Ability to complete all core courses outlined in the Business Services Assistant training curriculum
Associate's degree in related field
Following the credit approval and commitment stage, assist lenders with coordinating, attending and processing business loan closings, including completion of loan closings on the Bank's loan system and accurate disbursement of loan proceeds
Assist lenders with the loan origination process, specifically including production of legal and supporting loan documentation through input to internal systems, and written and/or verbal communication with third parties, such as attorneys, insurance agents, appraisers, surveyors, etc

159

Solutions Support Consult PM Resume Examples & Samples

A passion for delivering industry leading customer experience through various means of support options, i.e. phone, email, online knowledge base
Accounting background as advisor, bookkeeper or accountant an advantage
Subject matter expertise on workflow solutions an advantage
Technical support for software solutions
Highly effective communications
Extensive use of Microsoft Office product suite, particularly Word
Understanding of legal office procedures and business practices preferred

160

Global Ism Support & Qs Development Cinde Resume Examples & Samples

Fluent English (verbal and spoken)
Strong knowledge in SQL
Basic - Intermediate UNIX Knowledge

161

Support Dba Resume Examples & Samples

Automating various tasks
Familiar with VMware products
Experience working on a cloud scale platform
Isolating database performance problems
Diagnosing customer SQL Server issues
Assisting with backup and restore operations
Working closely with developers to implement fixes and new features

162

Idpj Industrial Engineering Functional Support Resume Examples & Samples

Availability data analysis
Self & fast learning
Teamwork and high responsibility
Independence
Deep thinking capabilities
Initiation
Prove availability to resolve problems /conflicts
Good English (Read/Write/Speak)

163

Server Support Engineer Resume Examples & Samples

Providing direction and guidance to process improvements
Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products
Adding case resolution to Knowledge Management System
Engaging support as needed to ensure SLA demands are met
Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence
Articulating recommendations and explain resolutions to clients
Graduate or equivalent
Typically requires 10+2+3/5 years general experience or equivalent combination of experience and college level education
Possession of professional certification mandatory: A+, Server+
Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred
Provided or led in technical support of an IT environment preferably with experience in supporting servers or over 3 to 4 years of supporting desktops and notebooks
Addresses customer questions accurately
Ensures timely and accurate resolution of problems for the customer

164

Server Support Engineer Resume Examples & Samples

Excellent verbal and written communication skills in language to be supported
Typically requires 10+2+3/4 years college level education
Phone and remote support experience. E-support experience
Advanced proficiency with case management databases and tools
Software and hardware knowledge of computing, storage and peripheral devices

165

Server Support Engineer Resume Examples & Samples

Provide remote support on the following HP Storage products via phone, email, remote access
Provided or led in technical support of an IT environment preferably with minimum 2years experience in supporting servers , storage
Possession of professional certification within a technical field e.g: any storage certifications like SAN, Switch, EVA’s etc , Brocade (BCFP ) Will be an added advantage
Typically requires college level graduate or diploma in technical education

166

Server Support Engineer Resume Examples & Samples

2+ Years of experience on using HP L&TT tools for diagnosing, Firmware upgrades, Testing of Libraries and Library management tools like CV-TL and StoreOnce GUI
2+ Years of experience on using StoreOnce Parser/Ticket Viewer and VLS Parser tool
2-3yrs Experience with at least 1 EBS software including HP Data Protector, Veritas Netbackup, Backup Exec and EMC Networker
2+ Years of Experience with SAN and Switched SCSI environments
2+ Years of Experience with current HP Fabric to SCSI routers (NSR)
3-5 Years of Experience supporting at least one OS in a clustered SAN centric environment
3-5yrs hands on experience in Field, Supporting HP enterprise level libraries including MSL, ESL, EML, VLS and StoreOnce units

167

Server Support Engineer Resume Examples & Samples

Approach new technologies and assignments with a positive, opportunistic “can-do” attitude; willingness to take ownership of issues and assignments
Proactively research for solution in all possible ways
Strong organizational, time management skills with keen attention to detail
Ability to recognize risks and advise appropriate company resource for mitigation
Strong written communications skills; ability to listen and take action, attention to detail and customer-care

168

Server Support Engineer Resume Examples & Samples

Should have worked on Exchange migration environment. Should have hands-on experience in Exchange 2007 / 2010 configuration and
Industry Certifications on Exchange, Office 365, Lync & OS(two or more of these certifications needed)
Experience in identifying and delivering technical solutions to customer business problems
Expertise in Exchange and Notes messaging environments
Deliver best-in-class solutions to solve customer business challenges
Participate in a chosen technical community or profession to continuously expand your technical knowledge, business acumen, and professional network
Minimum 3- 4 years in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services, in a Microsoft-based large-scale Enterprise environment
Must have knowledge and hands-on experience in anyone of the migration tool (Binary Tree, NME, Microsoft Transporter, Native Exchange tools etc)
Implementation
Solid hands on experience in deploying MS Technologies – Windows, Exchange, Active Directory, MS Exchange, Lync, O365 etc

169

Project Coordinator Support Resume Examples & Samples

Buona conoscenza di Autocad, Project, Photoshop, Illustrator, 3dmax e del pacchetto Office
Laurea in Architettura o Design degli interni
Buona conoscenza della lingua inglese scritta e parlata

170

Loan Operations Total Return Swap Support Resume Examples & Samples

Manage corporate actions/credit events for TRS and Secondary Loans Trading desk
Participate in ad hoc initiatives as they occur (e.g. regulatory changes, market initiatives, new business, process improvements, UAT)
Face external client operations staff as a point of contact for client escalation
Trade capture for Loans Total Return Swap (LTRS) trading desk
Amend & reconcile loan and TRS positions between trade and settlement date supporting our clients and settlement team
Review and remediate breaks and other exceptions on daily control reports
Schedule and participate in operations on boarding call with clients

171

Finance Change Product Control Aligned Support Resume Examples & Samples

Experience of a high-profile, complex delivery project or in Line Product control or similar finance function
Maintain good relationships with key PC & FA users at a working level
Experience in providing Financial Services Consulting services to the CFO function
Experience of process change management and benefit realisation
Experience in implementing FTB solutions in the Financial Services Industry
Collaborate with other Finance Change IT teams to interpret business requirements
Perform business analysis on the Front-To-Back (FTB) system solution to identify and address functionality gaps
Provide high quality stakeholder updates, ranging from formal presentations to on-the-ground user training-- whatever it takes to drive successful execution of programs
Work closely with line Product Control to understand and document data and business requirements to address Finance's needs
Conduct working group meetings with PC & FA users, IT teams and other project teams
Facilitate User Acceptance Testing (UAT) for PC & FA users
Perform functional testing and analyse defects in collaboration with IT teams
Develop test approach, test scenarios and test cases
Comfort with Accounting, Finance, and Systems principles and concepts
Drive to turn theory into reality -- applying concepts to implement successful business processes
Experience in a line Financial Accounting/Product Control role; and/or
Provide progress updates to project managers and raise risks, issues and dependencies promptly

172

Managed Care Support Liasion Resume Examples & Samples

Strong computer skills, including use of business software
Organizational skills necessary to effectively manage multiple activities Knowledge of the TRICARE program
Demonstrates initiative and attention to detail

173

IT Helpdesk & Site Support Resume Examples & Samples

Knowledge of Windows XP/2003 Technologies is required
Education in computer systems and technologies or equivalent work experience is required
Write comprehensive documentation
Responsible for Anti-Virus and Anti-Spyware management for both desktop and servers
Responsible for tape backups of the business systems environment
Respond to calls or emails that come into the IT Operations Department
Provide Level 2 website support - Log/Troubleshoot/Escalate issues as appropriate per theater chain
Monitor show time retrievals and troubleshoot errors
Monitor Website performance
Setup, configure and train new users
Build and deploy hardware and software systems for employees
Provide support for Fandango employees on issues as necessary (including, but not limited to, software installation, password resetting, printer connections and remote support)
Strong Customer Service skills with a "can do" attitude are required
Motivated to learn and advance in the IT field
Must be available and willing to work extended hours (during crunch times!) per day including occasional weekends and holidays
Must maintain regular and acceptable attendance at such level as is determined at the company’s sole discretion
Able to exercise discretion and keep strictest levels of confidentiality
Familiarity with computer/laptop hardware with the ability to troubleshoot and replace hardware is required
Excellent communication skills are required
Strong problem solving skills are required
Basic understanding of Internet routing and TCP/IP protocol is required

174

Registrar, Dock Support Resume Examples & Samples

Receive inventory and insure that all associated data is correct and accurate
Flexibility to work overtime and weekend hours when necessary
A team player who works with other colleagues to complete tasks and activities
General overall knowledge of the fine and decorative arts preferred
2-3 years Registrar/collections management experience preferred
Maintain the integrity and organization of the property receiving area and inbound dock and ensure the safe movement of all property in the inbound dock and central receiving areas
Reconcile post sale property in PPU and work with the Inventory Manager to perform regular stock checks
Properly complete inbound paperwork and maintain documents for audit purposes
Confirm all necessary paperwork is complete: verify and ensure accuracy of paperwork, and communicate with appropriate colleagues for any discrepancies
Examine all property upon arrival and record and/or verify associated information, such as piece count

175

Working Student Release Support Resume Examples & Samples

Monitor & follow up crash logs
You are happy to learn working with tools like Cucumber, RSpec
You have a good technical understanding and are familiar with programming languages like Ruby, Python, C++ or JavaScript
Preferred field of study: Computer Science or any related field
If needed, verify bugs and help in testing our mobile applications
Decide if bug fixes are acceptable
In case bugs are found, you will drive the root-cause analysis by checking the code
It´s helpful to have some experience with Linux & MacOS
Channel customer feedback
Manage users & user groups (e.g. Adding, tagging users, creating & managing user groups etc.) of JIRA and Collab bug systems
Upload builds & create release notes
Notify customers about new releases of HERE or customer branded apps

176

Tas-transation Support Servic Resume Examples & Samples

Responsible for engagement planning, preliminary review of deal structure
Work closely with clients, targets and other professionals in the legal, tax, management consulting and valuation fields
Help develop project leads, hire and train junior staff
Analyzing the target's business drivers, quality of earnings, quality of assets and key deal issues
Providing financial due diligence services to merger and acquisition deals conducted by various financial and corporate buyers

177

Infrastructure Server Support Lead Resume Examples & Samples

24/7 Customer Support and Service Delivery Model, Performance Metrics & Reporting, Technical Problem Resolution,
Experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.) and
Problem Management and Root Cause Analysis for issues that impacted Production
Educating and training new team members and support staff on Production Assurance process
5 years of application support experience, or relevant business or team leadership
BI tools experience desired. AIX, Red Hat, Microsoft and teradata specific experience will be helpful. SAS, Cognos,

178

Infrastructure Server Support Analyst Resume Examples & Samples

Experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.) and
24/7 Customer Support and Service Delivery Model, Performance Metrics & Reporting, Technical Problem Resolution,
BI tools experience desired. AIX, Red Hat, Microsoft and teradata specific experience will be helpful. SAS, Cognos,

179

Support Analyst / Collateral Management Cts Resume Examples & Samples

Database development expertise (Oracle 11G preferred, but other platforms/versions will be considered too)
Excellent verbal and written communication skills are necessary in order to support users by email and phone across regions
Experience of working in global teams with global user base would be preferable though not essential
Deliver enhancement and maintenance items for support to agreed timelines
Ensure adherence to Nomura's support and development processes, methodologies and technical standards
Significant Experience of supporting applications at all levels

180

Women s Merchandising Buying Support Resume Examples & Samples

Maintain vendor files, pictures & merchandise samples
Able to run merchandising reports as needed; assist with writing merchandise orders
Assist buying team with other projects as needed
Preparation of product for daily approvals
Organize and maintain records and correspondence for buying team
Communicate with vendors/sales representatives as needed

181

Apps Support Analyst Resume Examples & Samples

Having Large ETL application support experience is a plus
Good English communication skill
Bachelor or Master degree, Major in computer since or related
Hands-on Sql, Oracle, Linux skillset
At least 2-3 years' production support experience

182

Human Capital Management Hcm Support Analyst Singapore Resume Examples & Samples

Liaising with employees on basic HCM enquiries
Administrative duties, including message taking, booking conference rooms, arranging video conferences, opening mail, sending faxes, letters, e-mails, assisting in the organization of both internal/external meetings and conferences, management of vacation calendars for HCM, ordering of business cards, stationery and other ad-hoc requests
Minimum 1 years HR experience desirable
Able to handle confidential information appropriately
Excellent telephone communication skills
Experienced in Microsoft Office: Outlook, Word, Excel, Access, PowerPoint and comfortable learning new technologies/applications
Responsible and responsive - willing to go the extra mile
Team player who can work and contribute in a team environment to achieve goals
Exhibits curiosity, creativity and quick thinking
Outgoing, self-confident, energetic and friendly demeanor
Organized; good time management skills; ability to multi-task and manage conflicting priorities
Arranging travel, including local and overseas car bookings, air travel and hotels, visas and currency, as well as preparing detailed itineraries for trips
Preparation of meeting materials and reports and monthly HCM reports and dashboards
General administration and record keeping: processing Travel and Entertainment (T&E) expenses, setting up and management of Personnel Files
Daily management of calendar for Co-Heads and HCM visitors, including internal and external meeting arrangements, including restaurant, entertainment booking and similar arrangements
Other general support as determined from time to time
Hardworking, good judgment, flexible and motivated to work in a fast paced environment
Excellent attention to detail, proactive and efficient with the proven ability to take initiative

183

Cib-implementations & Doc Support Resume Examples & Samples

Confirm KYC has been approved for the entities contained within the implementation request
Ability to prioritize effectively
Cash management/ treasury product knowledge preferred
Basic client service skills
Client contact experience preferred
Operations experience preferred
College degree or up to 3 years of relevant industry and/ or functional experience
Adhere to all JPMorgan Chase and Departmental policies and procedures
Complete all training requirements to ensure current understanding of business requirements and compliance and risk parameters
Provide support to team colleagues as required to fulfill product setup requests
Participate in internal projects as requested
Provide verbal and written status updates to appropriate business partners
Ensure timely issue resolution and escalation of client requests as appropriate
Maintain history of actions and communications in the work application (Deal Manager)
Monitor requests to actively manage request queue and avoid aged items
Follow up with business partners to ensure timely completion of requests
Using defined policies and procedures, process PLI requests and Operations job submissions
Request a documentation review from Doc Solutions and coordinate the completion of any required documents
Aptitude to learn documentation and risk requirements
Ensure a properly authorized client request is attached to the implementation request
Ensure clarity of request with the IR Initiator, Sales and/or US Implementations, as required
Proficient in MS Office Tools: Outlook, Excel and Word
Proficient in various desktop and internet based applications
Ability to adapt to a changing environment

184

Infrastructure Server Support Lead Resume Examples & Samples

Disaster Recovery policies and best practices experience
3-5 years team lead / management experience
Infrastructure Architecture experience
At least 3 years SAS infrastrucuture experience
At least 7 years hands on AIX / Linux Experience
Bachelors Degree in Computer Science or related field
Willingness to learn & ask questions

185

Help Desk, E Commerce Support Resume Examples & Samples

Strong multi-tasking and organizational skills
Strong writing skills are useful in preparing e-mail communications with external and internal contacts
Minimum 3+ years experience in Internet Protocol (and behaviors), I.E. browsers, Window OS's

186

Apps Support Analyst Resume Examples & Samples

Good Communication and Expression
Provide support for upstream and downstream team including Front Office, Back Office, FinCon, Compliance, Global Confirmation. Provide the quick fix for the issue
Support all aspects of Derivatives trade and risk flows including trading and reporting. Provide the quick fix for the issue
SOD checks, continuous monitoring, and regional handover
Perform T+0 risk reconciliations for the Rates Swaps desk
Analysis Regulatory Booking and Report
Act as a liaison between users/traders, Dev, various internal technology groups and vendors
3+ year experience in providing support of Trade Capture and Risk Management systems within Derivatives products (forwards, futures, options, swaps)
Experience supporting both Front and Middle Office users
Experience with Messaging Technologies (TIBCO EMS a plus)
Good SQL knowledge and practical usage. (Able to create ad hoc SQL queries)
Good Linux knowledge and practical usage. (Able to navigate the system and know the core administration functions)
Good Linux Shell knowledge and practical usage. (Able to create Bash/Ksh/Perl scripts)
Good Java knowledge and practical usage and familiar Spring Framework. (Able to build a complete Java Project)

187

Support Analyst Risk Resume Examples & Samples

Hands-on experience of Support
Troubleshooting user issues as well application levels
Support ticketing - problem understanding and resolution with minimal escalations to regional teams or L2/L3 teams
Experience in Unix, Databases, Shell/Perl scripting, SQL and Autosys
Experience in support business users as well working with development teams
Excellent analytical and communication skills including ability to provide clear and concise status to senior management
Hands-on experience of using tools such as Remedy/Service Now (Desirable)
Collect and publish support metrics

188

Fid Ptg E Trading Rates Support Analyst Role Resume Examples & Samples

Monitoring and Alert Management
Problem Management – root cause analysis, post production incidents
Change Management – from submission of changes to deployment of changes
Incident Management at L1 and L2, support outage management

189

Peoplesoft AP Support Analyst Resume Examples & Samples

Assisting in Operation process improvements and ensure that process documentation is updated
Providing Production support for PeopleSoft AP, AM, and Expense Processing System (EPS)
Maintaining, troubleshoot, and develop application modules and interfaces
Working closely with the business and external parties to debug and resolve any production issues between PeopleSoft AP and external systems

190

Associate Analyst Sl Support Q&rm Resume Examples & Samples

Proficient with MS Excel, and Word
Graduate degree from a reputed college
Foreign language proficiency especially in French, Spanish, German and Dutch would be an added advantage

191

Analyst Sl Support Q&rm Resume Examples & Samples

0 - 1 year work experience (preferably in a research background)
Graduate degree from a reputed college
Foreign language proficiency especially in French, Spanish, German and Dutch would be an added advantage
Good analytical thinking / ability to take decisions

192

Patient Support Programme Lead Resume Examples & Samples

Track record in building, leading, motivating, inspiring and coaching teams for high performance
Working with country teams to tailor the blueprint to local needs, circumstances and regulations, augmenting existing programmes and create a local implementation plan
Research, develop and create the case for cross-country/international solutions for patient support that can be provided centrally. Gain endorsement, then develop an implementation plan and execute
Create and deliver a plan to expand patient support programmes to cover more patients in more territories. Track implementation
Solve challenges and problems relating to patient support programmes on an ad hoc basis, typically supporting local country team
Strong experience in biotechnology, pharmaceutical or related industries
Relevant experience in developing and executing patient support programmes is highly preferred
Creating and evolving a master blueprint for patient support programmes, aligned with brand strategic imperatives and patient/customer feedback that is the benchmark for all countries in desgining local programmes. Driving innovation within the blueprint to create differentiation or overcome internal/external barriers. Developing the blueprint with support from stakeholders within International Commercial, business units and regional/country teams
Demonstrated business acumen for example in project management, delivering to time and plan, managing project budgets, managing multiple senior stakeholders, communicating with a range of stakeholders, managing relationships across a business
Background in consulting, strategy & operations or similar roles preferable
Degree-qualified, preferably in a scientific discipline and with an MBA
Fluent in English; other languages are an asset

193

EDI Support Analyst Resume Examples & Samples

Responsible for completing inter-department checklist for all new trading partners prior to on-boarding
Demonstrate ability to build and maintain collaborative working relationships with strong analytical skills, customer service and organizational skills
Ability to meet deadlines and able to work autonomously and in a dynamic team environment
Provide production support as needed
Provide metrics to understand EDI transmissions and ensure success in process improvements
Support EDI projects and initiatives with internal and external partners as needed
Primary EDI liaison between merchandising, vendor relations, DC and IT for data integrity and problem resolution as needed
Detail-oriented with demonstrated ability to handle multiple tasks simultaneously with excellent written and verbal communications skills

194

Seasonal Cashier & Stock Support Topanga Plaza Resume Examples & Samples

Ensure accurate and efficient use of mobile and hand held device
Strong problem-solving skills
Work as a team player to ensure each customer receives the best service possible
Unpack, sort and stock newly arrived merchandise

195

Laboratory / Support Technologist Resume Examples & Samples

Bachelors of Science in Chemistry
Provide support in any number of functional areas which impact design, development, research, test, or enhancement of Caterpillar products, processes, systems, and methods
Plan and schedule assignments and ensure a good understanding of the work and that it is completed in a manner to best meet the intended purpose
Manage day-to-day planning and execution of assignments and testing
Manage day-to-day safety, housekeeping, and equipment maintenance issues
Management long term lab area/equipment planning and calibrations
Management of laboratory supplies and chemical inventory
Proficient use and ability to train technicians on MTG mill, mixer, oven software, specific testing equipment (setting up new programs for Instron, RPA, etc.)
Facilitating MTG CI Board
Maintaining and improving MTG lab documentation related to procedures, Standard Work, staff training, equipment logs, best practices, etc
3 to 5 years progressive, laboratory testing experience
Good technical and mechanical aptitude
Ability to work well with technical and non-technical oriented people
Ability to lead a team of technicians to complete lab responsibilities
Extensive experience with MS Office programs - Excel, Word, and PowerPoint
Knowledge of Caterpillar products and policies
Knowledge of ASTM testing procedures for rubber testing
CPS Experience: Metrics, CI, 5S, Visual Management, Authoring and auditing Standard Work, etc
Experience with Microsoft Office - Access

196

COB Program Office Senior Technology Test Recovery Support Resume Examples & Samples

Experience with leveraging best practices planning and executing COB tests and controls to ensure technology recovery and user functional test are incorporated
Strong knowledge of Excel, Project Management, Cognos/Business Objects, PowerPoint, and Web-Ex
Provide status report on efforts to Senior Management and between various support groups
Lead stability programs, redesigns or major projects related to the COB capacity deficiency
Ensure all GCB Applications are successfully tested within COB calendar cycle
Excellent inter-personal communication skills, including the ability to present to leadership teams
Strong analytical skills and the ability to drive risk assessment activities end-to-end
Ensure Risk Control issues thru the COB activities are reported to Risk Control Leads and advise manager
Experience working with internal audit and regulatory examiners preferred
Lead and support COB initiatives and compliance programs, such as independent reviews, assessment process, crisis management plans, monitoring, metrics/reporting, Volume testing, Supplier testing, and Change Mgmt. control process
Continually evaluates failed post-test records, Application Recovery Plans, change records and incident data, perform analysis to establish recurring or chronic patterns or gaps in the processes
Lead the technology organizations to document and maintain plans for the recovery of their processes in the event of a business interruption or technology service disruption. Evaluate the effectiveness of the application recovery plans thru the COB testing cycles and results
Coordinate all Technology Test Recovery activities with the Application managers and support teams participating in COB testing. Communicate the detailed requirements for testing to the technology teams. Ensure all COB deliverables are met according to the targets, and post-test reviews are confirming failure causes and actions plans
Subject matter expertise in Mainframe and Open systems processors; and, Internet and Network software technologies
Lead the root cause analysis involving technology disciplines, document the progress and track remediation activities
A minimum of 4 years of experience and a proven track record of success and growth in a combination of the areas listed below is required
Must to be fluent in English and Spanish (and Portuguese preferred)
Business Continuity certification highly preferred
Strong knowledge of IT general controls, Systems Development Life Cycle methodology, industry standards and control frameworks (e.g. COBIT, ITIL, ISO)
Understand the consumer business, products, demographics, risks and underlying business processes
Support Internal Audit reviews and/or internal Control reviews

197

Structured Notes Support Analyst Trade Management Resume Examples & Samples

Partner with the Business and regional Trade Management teams to ensure we are working in a controlled environment
Work in an exciting environment, navigating through market and regulatory changes
Network with other support departments: Product Control, Operations, Strategic Change, IT, General Counsel, Compliance, New Business and Internal Audit through day to day liaison and project involvement
The opportunity to work amongst a professional, multi skilled and diverse team and learn new aspects of supporting our Business
Learn about Equity Derivative and Fund Linked Products, Valuation Models and trading strategies
Work in a dynamic environment, part of the Equity Derivative & Fund Linked Product Business which also includes Sales, Trading and Structuring departments

198

Associate Sap Fin Apps Support Resume Examples & Samples

Self confident, self directed, and ability to work with various levels of staff and management
Batch Monitor production support Application maintenance activities in catering to ad-hoc work requests and implementing change requests
Production support activities in Job Monitoring and making fixes to production issues and problems
Knowledge Transition on specific applications areas covering functional, technical and work process and environment
To manager team of members working production support environment
To set the correct level of expectations in terms of delivery dates & scope
To work on BAU Production support environment and manger client expectations in terms of delivery SLAs
Responsible for managing & delivering BAU Support functions of the SAP Finapps applications
Adherence to IT controls and change control policies for all developments
Promote teamwork and a culture of continuous improvement
Production Support / Service delivery experience is mandatory
Exposure and experience to work in a production support team for multiple locations
Develop and test application changes using disciplined software development processes
Strong analytical skills and an eagerness to learn new technologies

199

Banking Applications L Support Analyst Resume Examples & Samples

Exposure to following is an asset: Tomcat, Business Object, WebSphere , Mule, MQ
Detail defect/enhancement solution specifications to found issues
Serve our internal operations customers in Geneva and supporting remote locations
Provide functional support to Operations, Middle-office and Back-office, i.e. act as first point of contact for user issues, analyse issues, identify solutions and follow up on resolution of issues
Provide feedback to development on application requirements helping to prioritize fixes and liaising with traders for acceptance after researching and diagnosing bugs
SQL, UNIX: Expert in at least two of the preferred tools (Sybase, korn / bash scripting, Java)
Awareness and exposure to REST Services and Multi-tier Web applications
Experience working within a service delivery function (product support, help desk, post implementation
Support for projects)

200

WW Premium Support Director Resume Examples & Samples

Define the Customer Success function and develop its organizational structure to increase customer loyalty, commitment, and excitement
Team with Premium Support internal teams to develop delivery plans to maximize the customer experience
Foster an Autodesk-wide environment of high customer intimacy and collaboration on behalf of customers
Proactively assess the interactions with our top customers (product performance, depth and breadth of usage, Support experience)
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Autodesk products and services
Devise a service methodology to monitor and improve renewal rates
Provide customers with success blueprints, service plans and business roadmaps
Meld Customer Support activity into a coherent customer success organization with the singular focus of delivering the very best customer experience

201

Business Analytics Support Resume Examples & Samples

Supporting the regional finance projects with data analytics
Supporting Application Support issues and act as a primary point of contact
Gather requirements, participate in solution design, developing reports to test and release, deployment using SAP BI, Tableau/ Roambi tools
Collaborate with business stakeholders to research and identity needs, goals and business models
Support and maintain informative dashboards for finance projects
Ability to understand Dimensional Data Models, hierarchies, attributes and measures

202

Prime Support Analyst Resume Examples & Samples

Must demonstrate the ability to understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner
Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathered for reporting purposes). Ensure clients and management are kept up to date
Ensure that down-time in the trading environments is minimised, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions/ negotiations
Ensure appropriate monitoring of systems and hardware is in place in order to minimise future incidents
Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels. Must be able to manage customers and their expectations in a calm and professional way in a high pressure situation
Must be able to demonstrate a keen interest in the business line and its processes, in order to best provide a good service to internal users and external clients
Should be a self-starter, motivated, with aptitude and willingness to learn
Work as a senior member of the Prime Risk Support group within PSP
To deliver high quality customer service oriented support and maintain a stable & efficient production environment
Understand moderate to advanced inquiries and lead problem resolution

203

Technical Drawing / Support Resume Examples & Samples

Good organizational and administrative skills
Strong sense of customer service
Must be adept in use of MS Office, particularly Excel, Word and Outlook
Competent in Autocad, Solidworks, Radan, ERP systems (Epicore Vantage) and/or other technical / drawing packages advantageous
Experience in Perforated and Press Break machinery would be of distinct advantage
Should have a qualification in industrial design, technical drawing/ engineering or other associated discipline
Deal directly with customers by telephone, electronically or face-to-face
Responsible for supporting required timelines on an account from the sales process to securing an order from the customer, through to design, production and delivery
Provide a technical/functional resource in pre-sales activities
Communicate and coordinate with internal departments
Must be able to organise activities and handle multiple projects simultaneously with effective and timely follow-up on each
Has the ability to function within a team and to work effectively with peers
Has the ability to adapt to a very 'hands-on' work environment
Has the ability to manage one's time and contacts effectively and efficiently
Possesses excellent written and oral communication skills

204

Manager, Premium Support Renewals & Expansion Resume Examples & Samples

Creating & executing against a project plan
Lead a team of high-performing Support Account Managers
Build value-based relationships at multiple levels with customers ensuring that they remain customers
Transparently report and track customers through the Account Health process
Strategize and lead department-level initiatives/projects to maximize customer lifetime value
Lead and contribute to initiatives to scale the PSS organization
Provide guidance for customer accounts, and attend customer meetings as required
Ensure smooth handoffs from Sales to On-boarding, and from On-boarding to Support Account Management
Lead or participate in cross-development coordination
Position may be based in Los Angeles or San Francisco (other time zone locations will also be considered
Provide customers with success blueprints, service plans and business roadmaps
Pro-actively analyze data and statistics of our top customers (product performance, depth and breadth of usage, support experience)
Work collaboratively with wider Premium Support Services organization to develop delivery plans maximizing the customer experience and value realization of Autodesk products and services
Experience working with enterprise accounts in technology (ideally software) industry Experience in various engagements with customers, such as
Executive business reviews
Creating structured programs to drive adoption at low-usage accounts
Proactive engagements
Influencing and driving change in complex organizations
Phone presence: enthusiastic and high energy, but also poised, confident, demonstrating presence and gravitas
Comfortable in fast-paced environment; does not get stressed easily
Process-focused, with strong problem-solving ability Exercises listening / takes a thoughtful approach to addressing customer pain points

205

Cstomer Care Support Resume Examples & Samples

Able to communicate effectively with internal and external parties
Provide first line support to customers
Analyze problems using diagnostic tools to identify problem area(s) and recommend corrective action
Track problems so that recurring problems can be reported to product development
Develop and maintain positive customer relations and coordinates with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner
Strong customer service focus and problem-solving ability required

206

Trading / GCM Ops MO Support Resume Examples & Samples

The candidate needs to have over 3 years operational knowledge and is familiar with major products in global capital market, for example Stocks; fixed income; MM; IRS; Margin trade; SWAP & OTC derivatives
The candidate needs to have good knowledge and experience on day-to-day operations and familiar with product in Exchange, Interbank and OTC market
Fluent in English a must and experience within UBS on middle office support a plus
The candidate is better to have security qualification certificate
The candidate is able to drive business projects and manage system change and process improvement
The candidate has good sense of operational risk control and strong MO support knowledge

207

Business Applications ERP Support Analyst Resume Examples & Samples

Distribution / Inventory Management, Purchasing, Shipping, Warehouse management processes
Accountable for the production support of Oracle EBS ERP business applications focusing on the Supply Chain Management area and related services
Strong experience with Oracle e-Business Suite especially P2P and P2B modules including
Purchasing, Inventory Management, WIP, BOM, Global Order Promising, Shipping, Configurator,

208

Mys Ctsm Kl Metrics Support Analyst Resume Examples & Samples

Work with the Team Leaders from other functional areas in Regional and Country Hubs to ensure all metrics reporting is aligned with Global and Regional Metrics as per GSOM metrics
Identify and investigate potential issues/discrepancies to the relevant Operations Units and Compliance Technology for action and follow-through on resolution
1 year working experience in an operations support area for Reporting or Financials or Transaction Processing
Familiarity with Business Objects preferred
Degree holder, preferably in Financials, Actuarial, Statistics or Computer Science or an area comfortable with handling management information in numerical form
Assist and support the customer and other stakeholders in ensuring all key performance indicators prepared, reviewed and published on time
Review the trending of SLA and other performance indicator metrics from both KL Regional Hub and Country Hubs and investigate unusual trends to provide commentary for better understanding of the operations to the customers
Clearly communicate and escalate any issues identified on the metrics reporting to process stakeholders

209

Global Real Asset ASD Support Resume Examples & Samples

Knowledge of Control M Batch Application driven execution
Responsible for production support and maintenance processes that include Batch Interfaces, server inventory, and application run books
Running and checking SQL queries will be a key component of ongoing production support
Supporting installation and deployment of Packaged Software used by Real Assets for financial analysis
Working with AD team and Release Management teams for deployment of code changes in UAT and Production
Documenting and coordinating the day-to-day functioning of the daily processes on all GRA applications
Analyzing and documenting problems, recommending solutions, and initiating corrective action
Working across various teams regarding production support incidents to identify trends and provide recommendations
Serving as information resource for business users
SQL & SQL Server Reporting Services
Batch Interface scheduling tools – Control M
Knowledge and understanding of Web based technologies
Visio, MS Project, Excel, MS Power Point
UNIX and Windows Scripting
Basic working knowledge of Java, JavaScript, JSP and Web based application
Perl
Understanding the Real Estate Investment Business is a Plus

210

Infrastructure Services Support Analyst Resume Examples & Samples

Drive to root cause for production issues owned by CBB/CTO/ES/CWM applications
Participate in major event command centers for your assigned LOB monitoring and listening to change release activities, responding to escalation and PAC inquiries to determine the best course of action
Review change behaviors and trends (change failures/activation issues), and document and socialize opportunities for improvement with stakeholders
Review implementation and validation plans for high risk changes/tranche 1 applications, with a focus on the ability to recover from change failure/activation and validate application health upon change completion
Build key relationships with leaders and technical staff supporting LOBs and applications
Leverage reporting to initiate and socialize opportunities for improvements. These deliverables may be something that you run, collaborate or consult on
Attend business and technical training classes, and on-the-job training sessions as directed by management
7+ years of experience within a technology environment is required
Oversee P1/S1 incidents in business aligned areas participating in 24 x 7 production support coverage on a rotating basis with primary hours being 08:00 AM - 05:00 PM Monday - Friday
Serve as a line of business or application SME within assigned channel, LOB or technology area
Review and analyze incident data and BPI metrics to determine themes, or trends. Followed by actionable items, projects and tactical or long term solutions
Demonstrate Leadership to Incident Management and application development staff in driving to resolution of production issues
Provide research and analysis of data as is assigned
Review, track and communicate major application and Tranche 1 impacting changes to Biz Aligned Team, and overall CCB PAC
Participate in or initiate change review meetings with your assigned LOB, channel or technology area. Create a focus and culture on mitigating risk to production, through stringent change management reviews, and increasing visibility of change risk

211

Sourcing Support French Speaking Resume Examples & Samples

Report savings and facilitate approvals
Manage suppliers, responses, Q&A’s and incoming bids during tender process
Draft, prepare, update, submit and manage E-RFXs and other sourcing processes and/or documents
Deliver/achieve and report savings against target
Previous multinational company experience an advantage
Knowledge of Oracle systems
Prepare, setup, update and manage E-Sourcing reporting activities
Experience in training others an advantage
Support and/or conduct evaluation of proposals and calculating business cases and savings
Fluent in English and French language
Support and/or conduct negotiations

212

Wms Support Analyst Resume Examples & Samples

Direct, Retail and Wholesale systems support
Prepare reports for the DCs using report writing tool
Perform quality assurance testing for new releases and upgrades, as well as any other required changes
Aid with activities and projects for configuration/upgrade changes to existing DC software
Create documentation for training, and train
Analyze requests from the field for validity and measure effectiveness against Standard Operating Model. Meet established deadlines on all changes
Candidates must be able to collaborate in a professional manner and be responsible for multiple projects and/or tasks demonstrating high levels of leadership and accountability
Operational skills used when planning new processes, warehouse experience helpful to ensure system functionality is well planned
Systems include, but not limited to: Warehouse Management System (WMS- AS400), Labor Management (LM), AL Systems, Vanderlande Industries
Strong communication skills - need to be able to track issues and escalate when needed
Researching and troubleshooting procedure and software related issues
On-site support for Distribution Center Campus using Manhattan Associates Warehouse Management System. (WMS)

213

Global Loans Support Resume Examples & Samples

Settlement of secondary PAR and Distressed trades
Distributing deal information to relevant counterparts
Processing Rollovers, interest paydowns and commitment increases / decreases
Building deals in LIQ which have been recently traded on the secondary market – Reviewing Credit Agreement
Liaising with BU on distressed closing documentation e.g. Trade Conf, Transfer Cert, Pricing Letters
Dealing with queries received on secondary positions
Preparing metrics reports
Liaising with the BU on waiver / amendment requests received on secondary deals
Distribution of Waiver Fees to various counterparts
Upkeep and amending of various policies and procedures
Creating new customers in LIQ
Cutting journals across various MS entities as well as creating manual general ledger entries
Reconciliation of trade settlement via Internal MS system
Liaising with Utilities team re creation and call back of counterparts SSI’s
Liaising with BU and FCG on rebooking of restructured secondary positions
Calculation and distribution of collateral interest
Strong analytical and exceptions management skills
Accuracy, attention to detail, good time management and organisation skills
Strong team player with good communication/relationship building skills
Ability to think laterally and efficiently to tight deadlines
Solid knowledge of Microsoft Office, LoanIQ, SAFE, Intellimatch, Mainframe, Matloc, Documentum and other relevant loan related applications
High level English both oral and written

214

Pmo Support Lead Corporate Technology & Risk Resume Examples & Samples

5+ years Clarity experience; Advance proficiency
Compliance, Control and/or Operational Risk experience a plus
Strong Sharepoint and Microsoft Suite skills
Strong MS Excel skills, including the use of pivot tables and vlookups
Track record of establishing and maintaining collaborative cross-organizational partnerships
Demonstrated organizational, management and leadership skills
Ability to translate vision and strategy into clear actionable goals with priorities and achieve results
Excellent analytical skills with concise written and verbal communication skills
Experience working in complex matrix management environment
Experience with multiple technology projects and functions (e.g. transaction mgmt, risk management etc.)
10+ years IT experience including 5+ years of PMO experience with solid project management skills

215

Financial Analyst, Bus Svc Deal Support Resume Examples & Samples

Ensure the integrity, accuracy and validity of the information being reported
Support sales and finance leadership to evaluate and approve sales opportunities
Responsibilities will include oversight and execution of capital and investment analysis, including payback period, internal rate of return (IRR) and discounted cash flow (DCF)
Bachelor’s degree required Major in accounting or finance preferred
Minimum 3 – 5 years relevant experienceREQUIRED MINIMUM EDUCATION/ AND OR CERTIFICATIONS
Role also requires strong communication and analytical skills as well as the ability to develop and implement complex financial models
Ability to work independently and with team members to meet critical deadlines
Ability to explain finance/accounting related topics to a non-finance audience
Excellent analytical, communication and interpersonal skills
Highly motivated individual with superior attention to detail
Strong Excel, MS Access and Power Point skills
Other responsibilities include evaluation of pricing and terms for new business opportunities, project related analysis and presentation, management reporting and other ad hoc analyses as needed
Ability to manage competing prioritiesPREFERRED QUALIFICATIONS/ YEARS OF MINIMUM RELEVANT EXPERIENCE
Assist in the preparation and analysis of financial and operational reporting for Management team
Work closely with other functional groups across the organization to evaluate the financial and operational performance of new business opportunitiesREQUIRED QUALIFICATIONS/ YEARS OF MINIMUM RELEVANT EXPERIENCE

216

Operations Spec-corporate Support Resume Examples & Samples

Intermediate PC skills with Windows software, specifically Excel
Ability to apply concepts of basic mathematical calculations
Ability to complete routine reports and document appropriate files
Determine the customer accounts required for each piece of legal process received
Coordinates the retrieval documents for subpoenas and summons as required by government agencies, to ensure all documents are present and will be turned over to the various outside agencies
Sends proper notification to customers, when dictated by regulations, regarding the service of legal papers to TCF
Researches and responds to attorneys, Corporate and Branch Operations upper management, investigators and government officials or general customer correspondence regarding legal process
Logs and reviews bankruptcy documents as received via First Class mail, inter-office mail or personal delivery service
Processes worthless check inquiries according to Minnesota statue and departmental procedures
Communicates effectively with all levels of management within TCF and outside professionals
Prepares monthly reports for management on current volumes on incoming legal requests
Plans and schedules work activities to complete assignments in order of priority, keeping within the time frame set by law and/or stated in the document
Minimum of 1 year customer service experience
6-12 month previous clerical/office experience
6 or more months as an Operations Specialist I; or 12+ months comparable experience
Ability to read and interpret documents (i.e., safety rules, operating instructions
May process customer account adjustments as appropriate to complete their daily balancing procedures. Exercises higher level of judgement and discretion
May identify differences and resolve more complex outstanding differences daily. Communicates unresolved differences to immediate supervisor
May reconcile an assigned general ledger on a daily basis exercising a higher level of judgment
May complete assigned daily, weekly, monthly management reports
Analyze all information, legal documents and other legal process received by TCF to assure authenticity

217

Engine Factory Support Lead Resume Examples & Samples

This person must be a self-starter, have excellent communication and teamwork skills, and be able to work in a fast-paced environment
Experience with factory processes is desirable
Knowledge of and experience with engine development and/or control systems, as well as working knowledge of engine development tools such as CANape, Cat Electronic Technician, CANalyzer, or similar automated testing/diagnostic tools
A minimum of 5 years' experience in engine software development, engine development, or engine testing
BS in any Engineering degree
Knowledge of CDL/ATA/J1939 datalink protocols is a plus. Knowledge of PSPS and ComET also desired
Programming experience is highly desirable

218

Manager, Premium Support Renewals & Expansion Resume Examples & Samples

Position ideally based in Sydney (but other locations within Australia will also be considered
Experience working with enterprise accounts in technology (ideally software) industry
Experience in various engagements with customers, such as

219

Patient Support Lead-disease Specific Resume Examples & Samples

The preferred candidate is a Health Care Professional with a background in healthcare and case management in medical or hospital practice or the bio-pharma industry; is internet-research and computer savvy; has strong verbal and written communication skills, problem solving skills, result oriented and is a team player and produces results
Establish a criteria for selecting projects and programs for Patient Support Program to compete for financial support
Monitoring the compliance of patients infusions
Responsible for monitoring and tracking the Shire’s “investments” according to Shire Compliance area and Rare Diseases Commercial team budget
Working close to Patients Support Program in order to offer support and Shire´s expertise in skills and qualifications

220

Wms Support Analyst Resume Examples & Samples

Strong interpersonal, verbal, phone and written communication skills
Onsite support for Distribution Center Campus using Manhattan Associates Warehouse Management System. (WMS)
Strong communication skills needed to track issues and escalate when needed
Systems include but not limited to: Warehouse Management System (WMS- AS400), Labor Management (LM), AL Systems, Vanderlande Industries
Analyze requests from the field for validity and measure effectiveness against Standard Operating Model
Meet established deadlines on all changes
Create and deliver documentation for training
4+ years of experience in logistics, supply chain, distribution, operations process, supply chain or related technical environment is required. Inventory Control or Warehouse experiences a plus
Strong understanding of logistics interaction between systems, processes, operations, transportation and order management
A deep understanding of business, data requirement needs & data relationships
Experience with WM / PkMS, MS Office and Crystal Reports preferred
Organizational, time management and prioritization skills
Attention to detail with a high level of personal accountability
Excellent analytical and problem solving skills and good judgment
Ability to apply strategic focus to the resolution of functional, integration, and change management issues
Ability to work in a team environment and as a self-starter requiring minimal supervision
Ability to quickly grasp organizational culture
Ability to adapt as the external environment and organization evolves
Must have flexible schedule, some travel required

221

Prod Support Spec-louisville Resume Examples & Samples

Conducts regular performance reviews of position with Supervisor
Participates in safety programs and forums as required
Complies with company safety policies, standards and procedures without regulatory or statutory requirements
Complies with and updates Shelf-life Register
Perform cycle counts per established procedures
Ensures all material, shipped and received, has proper certification to verify the item's authenticity and maintain traceability
Raises computerized purchase orders for designated "consumable" items, forwarding to appropriate personnel for authorization
Quality
Research/Development
International Trade Compliance
Legal
Management
Marketing
Operations
Other
Procurement
Program Manager
Project Manager
Business Development
Commerical and Industry Relations
Communications
Co-Ops/Interns
Customer Service
E-business
Engineering
Environment, Health & Safety
Facilities
Field Service Operations
Finance
Analyst
Airline Pilot/Copilot/Flight Engineer
Administration
Select a function
Carries out projects for the Logistics Function as directed by Supervisor
Sets and meets objectives and goals for the position consistent with the department's and site's overall objectives and goals
Participates in, and contributes to, the Logistics team
Perform all the transfer functions both inbound and outbound including- components, consumables, wheels and brakes
Responsible for the receipt and internal stockroom procedures of all parts necessary for the successful operation of the stores function
Ensures Company Standard Operating Procedures are adhered to for the stores function
Maintains appropriate movement and storage of inventory using relevant equipment including forklifts and pallet jacks
General
General Management
Government Relations
Supply Chain Management
Strategic Planning
Sales
Hourly
Human Resources
Information Technology
Internal Audit

222

Operations Spec-corporate Support Resume Examples & Samples

Responsible for cross training and rotating with the Corporate Support Clerk
Maintains a high level of accuracy on all processing work due to customer and legal ramifications of errors
Participates in overall support of all Corporate Support clerical functions
Escalates to management any variances in business trends so that business continuity plans can be created
May identify and resolve all outstanding differences daily. Communicates unresolved differences to immediate supervisor
May process customer account adjustments as appropriate to complete their daily balancing procedures
Communicate with both internal and/or external customers on related issues
Provides work direction and training to Part Time Verification clerk to ensure accurate and timely completion of customer account verifications
Tracks and compiles daily and monthly statistics for management reports
Delivers good customer service to numerous outside law firms, mortgage companies and new business customers
Ability to understand and carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Basic PC skills with Windows software
Prior keyboard and ten-key experience
High School education, G.E.D., or equivalent work experience
Must speak fluent English
Must have nice handwriting and legible figure aptitude
Minimum of one year customer service
Six to twelve months previous work experience
Ability to read and interpret documents (i.e., safety rules, operating instructions, procedure manuals, etc.)
May reconcile an assigned general ledger on a daily basis

223

Parade Support Driver, Disneyland Resort Resume Examples & Samples

Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
Bilingual preferred
Receptive to working in outdoor conditions with heat, cold and all types of weather
Receptive to be enrolled in the DMV Pull Notice Program
Previous tractor trailer or semi tractor trailer driving experience preferred
Receptive to working in small, tight spaces

224

Unix Automation Tool Support Resume Examples & Samples

Manages analysis and communication of support and/or project requirements, updates, metrics, and general information
Advanced experience with systems planning, security principles, software management best practices, current software protocols, and Internet standards, including advanced network troubleshooting protocols
Solid working knowledge of current Internet technologies
Advanced knowledge of computing platforms such as server, network and storage subsystems
5 years experience in technology lifecycle management including planning, design, build, testing and operate methodology
Advanced understanding of SDLC and ITIL methodology, strategy and tools
Experience with business and technical requirements analysis
Demonstrated experience in developing strategy, interpreting business requirements, process engineering and code development to industry standards
Demonstrated experience in developing plans to ensure delivery of moderately complex projects/programs
Demonstrated vendor relationship management skills
Demonstrated advanced project management skills
Demonstrated superior analytical and problem solving skills
Extensive demonstrated experience in troubleshooting hardware, core system software and application software issues using tools and knowledge
Develops and implements technology standards that align with the strategic direction, and/or implements those standards into existing computing environments
Develops, refines and implements standard process, develop code and technical improvements that increase the quality of the products and service that are delivered into production
Leads and manages project and operational activities, troubleshooting, enhancements, test readiness development, and maintenance plans to ensure proper operation of the business system/services are optimized
Designs, reviews and implements computing environment configurations to support ongoing solution development and testing functions
Leads analysis of the effectiveness and efficiency of existing system software and tools, hardware, and operating environment to develop and implement to further leverage these systems
Manages complex implementations, project, client and vendor interactions

225

Derivatives Trading Floor Support Excel Resume Examples & Samples

Managing trading floor production incidents / application outages including risk management systems, market connectivity and tradefeeds
Deal with trader queries
Support and Maintain P&L, Pricing and Risk spreadsheets
Timely and regular communication to users and technology members
Administer, maintain and troubleshoot various platforms
Provide application training to existing and new users
Manage Application start-up / shutdown during system maintenance windows and BCP tests
Previous experience in working in Front office Investment banking IT
Trading Floor Experience
Strong Fixed Income Derivative knowledge
Good problem solving and problem management skill
Bloomberg
Reuters
ION MMI
Proven experience of working in a trade floor environment dealing with system outages using clear incident management skills and processes

226

CIB Ops-grt-case Lead Support Stream Lead-associate Resume Examples & Samples

Provide guidance to the team based on management direction
The person in this role must be able to execute and achieve business objectives as well as implement improvement programs of the LOB
They have excellent interpersonal skills, such that they can develop trusted relationships with employees, and successfully lead their teams
Familiarize the team with the department goals
Assure that the team addresses all relevant issues within company standards
Serve as meeting manager to provide necessary business information or to resolve issues
Ensure deliverables are prepared to satisfy the project requirements
Help keep the team focused and on track
Provide status reporting of team activities against the departmental plans and deadlines
Keep management committee informed of task accomplishment, issues and status
Serve as a focal point to communicate and resolve issues
Escalate issues which cannot be resolved
Stream Leads have over 5 years of experience in financial field or equivalent

227

Apps Support Analyst Regional Resume Examples & Samples

12+ months of production support experience
6+ months of experience with enterprise class scheduling software. Control-M preferred
6+ months Experience on a UNIX platform, Oracle database and SQL
36+ months years of Application Development work experience with enterprise ETL tool. Ab Initio preferred

228

Window L Support System Admin Resume Examples & Samples

Scripting experience is a plus
Resolve Wintel hardware and OS issues
Perform scheduled maintenance on member servers and domain controllers in supported domains
ADRM objects restore
Coordinate VTM rollouts across multiple Wintel server environments
Perform proactive analysis and planning for the future VTM rollouts
Test new TPM packages and schedule their rollout
Schedule/review/approve & execute production changes for the Wintel Infrastructure server environments
Capacity Performance and Planning for the Wintel Infrastructure server environment
Coordinate new servers rollout across multiple Wintel Infrastructure environments
Ensure that new servers are configured to corporate standards and compliance
Perform Q/A of new servers to ensure across-the-board consistency
Certify new servers before they get handed over to application owners & released into production
Ensure security & compliance requirements are met in pre-production before released into production
Wintel Servers hardware, OS and Application strategic upgrades
Data center moves, consolidation and virtualization efforts
New servers’ integration with existing applications and technologies
5 years demostrated work history of Level 3 support skills in the following areas
HP, Dell and VM servers
Windows 2008 and 2012 OS
Windows clustering
Storage Foundation for Windows and Veritas Volume Replicator
SAN HBA cards and Powerpath
Wintel Infrastructure server hardware and OS support

229

Director of App Support & Development Resume Examples & Samples

Proven management experience with development and technical teams
6+ years' experience in a similar role with a 3rd level IT degree
Extensive experience working and leading development teams preferably under Agile development methodology
Project management certification an advantage

230

Branch Process Online Banking Support Resume Examples & Samples

Ability to follow directions and apply proper policies, procedures and guidelines
Performs requested research on Bill Pay items and processes customer disputes received from customer care and branch staff
Processes credit returns and notifies customers electronically
Fulfills online requests to open new accounts
Compiles and maintains required reports and logs; balances daily Bill Pay reports
Proficiency with Microsoft Office applications and the ability to navigate banking software applications and systems
Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment
Customer service orientation with effective problem solving abilities and strong written and verbal communication skills
Self starter possessing the ability to work independently while supporting a team environment
Working knowledge of online banking products and services
1-3 years banking or financial services operations or customer service experience with exposure to online banking products and services

231

Associate Document Support Resume Examples & Samples

A self-managing, self-starter with an enthusiastic and professional approach
Troubleshoots technical issues in text, graphic files, and printing
Shares knowledge among team members regarding the use of master pages, style sheets, and firm-standard formatting in word processing functions
Effectively participates as a team player in planning, scheduling, and production
Interfaces with CSG staff for best use of resources/abilities
Thinks strategically to relate design work to the client's business needs
Assists with training new Document Specialists on policies, procedures, and functions, presentation design principles, as well as the use of specific presentation tools
Pursues and shares best practices within department and among GSS/CSG staff
Understands and strictly adheres to the quality standards and procedures established by
Performs firm standard electronic file management and archiving
Effectively creates layouts with strong typography and appropriate use of color, images and fonts, allowing for readability of type
Effectively handle projects with speed and accuracy to meet deadlines
May interact directly with the customer to clarify project requirements
Conceptualizes and visualizes customer ideas and translates them to deliverables as per the firm standards
Develops leading-edge designs and innovative ideas for presentation and electronic deliverables
Types, formats, checks mathematical accuracy, and spell checks all types of documents and templates
Effectively utilizes styles, master pages and templates
Highly proficient and remains up-to-date with software tools and equipment required of the position, including Word, PowerPoint, Excel, Adobe Acrobat etc
Reconciles revisions, checks punctuation, spelling, and formatting
Imports graphical and data images into documents

232

Depot Support Analyst, Workplace Technology Resume Examples & Samples

Receives all incoming items related to personal computer orders and verifies accuracy
Communicates receipt of equipment to WB procurement group or EIS procurement group for payment processing
Provides asset information to asset management group
Follows asset management processes to attach bar coded asset tags to each piece of hardware and record relevant information
Follows asset management processes to record software license information for each piece of software purchased
Monitors inventory levels and notifies procurement group when re-order thresholds are reached
Distributes and stages all items related to personal computer orders from documentation provided
Participates in asset recycling process, keeps track of all PC’s in depot inventory and allocates equipment according to EIS (Enterprise Infrastructure Services) policy
Minimum 2 years related experience is required
Experience working with outsourced and geographically dispersed groups is required
Basic understanding of inventory controls and asset management fundamentals is required
Excellent organizational skills and good written and verbal communication skills are required
Ability to work in a fast-paced environment where priorities change constantly
Ability to work with minimal supervision. A self-starter

233

Hyperion Specialist BTA Business Apps Support Contractor Resume Examples & Samples

Experience in Software or High Tech industries
Testing the ASO and BSO Cubes post Releases and Enhancements
Work on Hyperion Admin activities
Working on projects to support transitions and CRs
Creating KT plans for subsequent release, and working closely with the Project Team
Engage with business stakeholders to understand technical issues / business requirements
Collaborate with IT to resolve system integration or code-related fixes
Leverage business knowledge and expertise to drive business process improvements
Work with business counterparts to identify demand / needs and prioritize critical activities
Triage and resolve global support cases for Hyperion on system, process, or data issues

234

Revenue Support Analyst Resume Examples & Samples

RevStream Revenue Review & Error Correction
VSOE Analysis
Review Standard Channel Deals
Fulfillment Validation
Install Base Validation
SPF Review & Approval
Underscope Model N Deal Review
Maintain the Monthly Purchase Summary File

235

Opriskstrategy & Support Resume Examples & Samples

Managing of the Operational Risk Self Assessments (ORSA)
Control assurance of the critical controls including planning, execution and reporting
Business resilience including monitoring of compliance with policy and investigation/assistance when non-compliance reported
Managing the risk framework
Executing and monitoring of risk management practices, operational issues and control breakdowns
Reporting and escalation of risk information on a recurring and exception basis
Reviewing and implementing Group-wide and Divisional policies and procedures
Key elements of the framework to support
Incident reporting including investigation, recording, reporting and analysis, action management and escalation

236

Application Manager Demand Ware Support Resume Examples & Samples

Driving scope closure, development, QA, and UAT to completion for each release
Creating Request for Change (RFC) form, including release notes, testing results, and playbook
Ensuring all support team members have access to proper hardware, software, and information
Managing relationships with external
Modeling new business processes with business users, contractor and software vendors
3-5 years of experience in the retail industry or management consulting
Experience in managing international website platforms is preferred
Experience managing in a culture of rapid change
Experience managing on-site and off-site resource teams
Strong communication skills, both verbal and written, with proven ability to communicate effectively
Keen financial acumen
Model the behaviors that demonstrate commitment to our A&F corporate values
Scheduling and coordination of all code releases
Managing support and project development via a single JIRA work stream
Monitoring site performance and responding to issues to solve problems in production
Participating in initial scoping and requirements discussions for capital projects
Educating internal partners on the platform, informing them of enhancements and issues
Collaborating with internal IT and business teams to understand their respective needs
Balancing Capital and Operational funded work, providing priority and deadlines to team
Sourcing new team members, ramping resources up or down based on workload
Working with IT Finance and senior leadership to source funding for resources
Presenting RFC to the Change Advisory Board (CAB) for approval before each release

237

Patient Support Lead Resume Examples & Samples

Membership of local leadership team (Country Commercial Team - CCT), representing patients and reporting progress on patient support programmes
Develop relationships with leading HCPs in relevant therapeutic areas. Organise training regarding our disease areas and services
Create and deliver a plan to expand patient support programmes to cover maximum patients. Develop and track other KPIs associated with patient support

238

Laboratory / Support Technologist Resume Examples & Samples

Provide technical support to all ongoing test setups
Working knowledge of digital data acquisition techniques & systems
Working knowledge of basic measurement techniques for pressure, temperature, flow, displacement, vibration, and strain
Working knowledge of transducers and instrumentation
Knowledge of Caterpillar products and policies
Willing to travel ~50% of the time to support field testing
Computer application skills to support job requirements (Email, MS Excel, MS Word, etc.)
Ability to concisely and accurately communicate technical information
Ability to learn quickly and retain pertinent information
Strong people / interpersonal skills
Strong delegating, coaching, and mentoring skills
Self-starter willing to volunteer significant extra effort to achieve group goals
Previous Van Operator experience
Min of 4 years instrumentation experience
Be willing to travel up to 25% of the time for field support
Run and provide Van test support for instrumented tests
Provide technical direction and advice to setup team members
Deal with day-to-day planning and execution of assignments
Provide leadership, mentoring, and coaching to all setup technician staff
Provide technical assistance in the selection and installation of measurement transducers, signal conditioning, and strain gage application required to measure quality data. This data is acquired using Portable and Analysis Van Systems

239

App Support Analyst Resume Examples & Samples

Experience working in a "hands-off" environment driven with controls/process in place
Professional customer-focused attitude at all times, even during situations of disagreement
Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues
Attention to detail and the ability to multitask
Leadership abilities: ability to drive discussions with client, provides leadership for in-house internal partners, and explains complex issues to AD partners and senior management
Strong documentation skills with experience designing system design diagrams, application flow diagrams, and other related technical documentation
Strong communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences that include peers, partners, AD partners, senior management, and customers
Experience supporting various directory services including Active Directory
Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP
Experience implementing WebSphere or WebLogic solutions strongly desired but not required
Working knowledge with SQL Server 2008/2008R2
Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc
Experience planning /configuring and deploying Group Policy in a complex desktop and server environment
Experience with determining correct solution sizing/scaling based on business requirements
Solid experience with clustering, load balancing and high availability solutions
Post-production, serve as a knowledge expert for issues that arise with the designed/implemented solutions. Provide technical decisions and direction when working with project managers, application developers, and business partners
Work with application partners and architects, and participating in the design and documentation of the infrastructure and systems, building out the end-state solution, and working with production support teams to ensure a smooth transition into production
Work to manage and maintain Retail server frames deployment, partitioning, and capacity
Ability to drive multiple initiatives in production space independently and leading the team simultaneously where needed
Should have demonstrated experience of ability to handle multiple incidents or projects simultaneously
Should be able to work independently and be able to lead people on technology areas with no people management
Will act as a technology SME for the team on various integration points of the suite of products and will show cross technology expertise in analyzing and addressing the issues
Will be working as a trend analyzer and proactively addresses the issues and keeps the documentation available for the team to address similar issues in the futures
Act as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained
Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves
As required, work weekends and/or off-hours to meet project/workload demands and occasional production on-call duties
7+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment
7+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
Good understanding of storage technologies like SAN and NAS and ability to understand infrastructure layers around them
Strong Experience on monitoring tools like Site Scope, Tivoli or Nagios
Strong Experience in infrastructure hardware of various OS platforms
Thorough understanding of web and FTP services
Will be working as an escalation point of contact for the production issues in the space and drives the resolutions
Ability to train and mentor more junior technical staff

240

WM Support Italy International Desk Zürich Resume Examples & Samples

Fluency in English, German and Italian is a must
Proper risk behavior with an understanding of the challenging regulatory environment (VCP, MiFiD, CISA)
Excellent organizational and communication skills
Independent, flexible and reliable teamplayer with a sense of responsibility and the ability to adapt to changing demands
Profound knowledge of MS Office Tools
Good banking experience and studies in finance
Assist in all tasks in relation to investments and record keeping
Close coordination with the Client Advisors
All banking affairs in relation to account openings and maintenance
Direct client contact
Handle administrative concerns of the Client Advisors daily client business

241

Patient Support Lead-france & Benelux Resume Examples & Samples

Excellence command of written and spoken English and French
Strong understanding of the patient support environment
Experience with the design and implementation of patient support programs is preferred
Experience in pharmaceutical industry is required, including intimate knowledge of industry code of conduct and relevant legislation for interaction with patients
Develop relationships with leading nurses in relevant therapeutic areas. Organise training regarding our disease areas and services

242

Asset Management Cpi Support Resume Examples & Samples

Successfully works independently as well as in a team setting
Strong control mindset and ability to control and enhance processes
Knowledge of CPI, OMNI, and Workstation are a plus
Ability to influence at all levels of management
Proven track record on system release management
Strong organizational, problem solving, and analytical skills
Adapts to a rapidly changing business and technical environment
Strong resilience when working in high pressure, deadline oriented environment
Proficiency in Word, Excel, Access & Powerpoint. Ability to create flow charts and document process
Strong examples of multi-tasking and prioritizing effectively

243

Erp Support Analyst Resume Examples & Samples

Liaison between business owner and application developers on bug fixes, enhancements and customizations
Proactively research and recommend system/process improvements
Understanding of SQL statements for data capture and maintenance
Provide on-call support to trouble-shoot process failures after normal business hours
Create and maintain training documentation for new software functionality
Coordinate system configuration with business owners and application administrators
Troubleshoot process abends
Support Corporate and Regional end-users on application functionality

244

Equity Derivatives FO Support Resume Examples & Samples

Ensure tasks/issues are documented and the same is reviewed periodically
Solving a variety of user problems relating to the application clients, servers, data, user administration, usage and functionality
Ensuring high availability of order management /risk systems at both client and server level
Monitoring the production environment as well as ensuring monitoring system is kept sanitized
Handling and reporting daily global EOD batch status
Pro-active monitoring of systems towards preventing system outages
Assisting users to use their applications effectively and providing ad-hoc training
Thorough investigation of production issues and their appropriate escalations
Working with IT/Business teams in different geographies and effectively communicating front office priorities
Working with counterparts globally and ensuring there is a common/collective approach to issues/problems
Focus on capacity and stability management of the systems
Incident/Problem management and their follow-ups
Operate in a 'follow the sun model' to ensure issues are resolved globally

245

Patient Support Lead Resume Examples & Samples

Develop relationships with leading nurses in relevant therapeutic areas, training them regarding our products and services, liaising with the medical team as appropriate
Assess and monitor impact and execution of current patient service offerings
Create and deliver a plan to expand patient support programmes to cover maximum patients
Share best-practices with local and international teams
Medical diploma (nurse, clinical officer, doctor) is preferred, alternatively degree-qualified, preferably in a scientific discipline
Excellence command of written and spoken English
Experience in market access, external affairs desirable
Membership of local leadership team (CCMT), representing patients and reporting progress on patient support programmes
Develop and implement best-in class patient support programs across all brands in alignment with the local Product Managers and the Global Patient Support stakeholders. Develop and track associated KPIs

246

Team Leader Customer Lifecycle Solutions Support Resume Examples & Samples

You can participate in the convertible personnel bond loan scheme
Various social responsibility programs, channeling knowledge and strengths to help communities around the world improve education, science, healthcare and protect the environment
Additional benefits, like memberships of Elsevier’s magazines, discount on books and in-house sport facilities
Travel allowance for commuting
Solid Pension Plan of which 70% of the premiums is paid by Elsevier

247

CO OP Global Foreign Exchange Support Analyst Resume Examples & Samples

Must have extensive knowledge of Microsoft Office Suite, with emphasis on Excel, Access and Visio
Must be analytical, interpersonal, creative, self-starting, results-oriented and highly motivated
Must be enrolled in a registered degree program at a recognized post-secondary institution

248

Software Tools Support Intern Resume Examples & Samples

Object Oriented Programming experience
Experience with software development in a Linux or UNIX environment
Eagerness to learn new tools and ways of working
A team player, with the ability to act independently and execute to committed plans
Experience with shell scripting (Bourne shell, BASH)
Experience with interpreted language such as Perl, PHP, Python, etc
Proficiency with C or Java
Mustbe currently pursuing a degree, preferably in Computer Science
LAMP experience, DB experience (postgres, MySQL)

249

SOC Support Analyst Resume Examples & Samples

Typically has line of business experience relevant to the business unit
Has strong computer experience with emphasis on personal computers, LANs, WANs
Typically has 3 years of experience within SunTrust or the banking industry

250

Rates Risk Platinum Support Resume Examples & Samples

Change Management – from submission of changes to deployment of changes
Problem Management – root cause analysis, post production incidents
Incident Management at L1 (level 1) and L2 (level 2), support outage management
Monitoring and Alert Management

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