Process Consultant Resume Samples

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M Weimann

Mateo

Weimann

70622 Hilll Isle

Dallas

+1 (555) 522 6506

70622 Hilll Isle

Dallas

Phone

p +1 (555) 522 6506

Experience Experience

Los Angeles, CA

Process Consultant

Los Angeles, CA

Corwin, Wyman and Bode

Los Angeles, CA

Process Consultant

Consults with organizations on the development, execution, and assessment of improvement plans and establishes improvement infrastructure
Establish effective client relationships amongst executives, managers, and staff from launch of engagement through system and workflow adoption
Develop and execute a strategic plan for process improvement across the business enterprise
Develop Service Management implementation and adoption strategies, focusing on organizational change management from a tactical and practical level
Working with customers to establish clear expectations and metrics for performance if/when recommendations are adopted
Develop and provide benchmarks and analytics to help clients to compare their performance with others
Lead and manage Business Analysts in the development of business processes, process improvement initiatives

Los Angeles, CA

Rework Process Consultant

Los Angeles, CA

Wintheiser, Koelpin and Crona

Los Angeles, CA

Rework Process Consultant

Oversee the Rework QC process and work with internal and external business partners to ensure accurate processing and resolution of reworked claims
Monitor weekly Rework submissions and timeliness of Rework completion to ensure compliance to CMS guidance
Prioritize performance improvement initiatives based on impact to the business processes for a business unit within the HPS area
Oversee process and system improvements recommended by these teams optimize the work of the HPS organization
Work with team and leadership to implement improvement initiatives
Innovate: You introduce new ideas and processes which improve performance and productivity
Ensure timely and effective communication with other departments who use, or obtain results from Rework

present

Dallas, TX

Senior Process Consultant

Dallas, TX

Kunde, Sipes and Bahringer

present

Dallas, TX

Senior Process Consultant

present

Deliver a combination of training courses to varying audiences including LSS Champion training and yellow/green belt practitioner training
Strategic in developing, implementing and administering programs within functional areas
Implement new metrics and formatting to expand GFS’ scorecard and better align with broader C&IS reporting
Provide Six Sigma/Lean training and mentoring to all levels of the organization
Ensures timely publication of process definitions, integrating content provided by subject matter experts with existing RBC frameworks
Provides consulting and guidance for training course development and train-the-trainer activities
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring

Education Education

Bachelor’s Degree in Science

Kaplan University

Bachelor’s Degree in Science

Skills Skills

Good knowledge of statistical techniques and metrics is good to have
Good organizational skills with the ability to multi-task, set priorities follow up on open items, and attention to detail
Strong interpersonal, written and oral communication and presentation skills; demonstrated ability to interact with leaders and stakeholders
Good negotiation skills with the ability to work with others to reach mutually agreed upon solutions
Good presentation skills with the ability to deliver formal presentations to peers and/or other internal teams
Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same
At least five years of work experience, 2+ years process related; has supported operational leaders in scoping, planning and implementing mid-size process initiatives (> $100 K in impact)
Proficiency with Microsoft Office Suite, Visio (or similar process mapping tool), and statistical software packages
Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively removes barriers and manages constraints
Analyze business processes and provide innovative and scalable solutions to increase operational maturity

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AVP Process Consultant Resume Examples & Samples

Promote and recognizes cross-cultural working and communication within team – be culturally sensitive
Manage a small team of Process Consultants / Business Analysts to delivery re-engineering projects or small-scale program workstream focused on re-engineering. Effectively manages multi-disciplinary teams
Manage the pace and operating rhythm –actively move team / program along the delivery journey with pace and enthusiasm
Assist the Consulting Leadership Team in supply management / resourcing pipeline and scheduling as per requirements
Have a good working knowledge and relationships with at least one area within the major global business the Process Consultant is aligned to
Good track record of fostering and maintaining best practice solutions and tools to improve / optimize work flow, identify opportunities for synergy and integration, simplify complex processes and maximize own productivity
Demonstrated ability to support the definition of a business problem, assess it and develop solutions based on facts / data
Demonstrated the ability to monitor a process, progress and results
Familiarity and experience with financial services business and governance models
Global Mindset
Change Management and Implementation Management
Typically qualifications would include an undergraduate or postgraduate degree in Science, Business Administration, Engineering or a related field

VP Senior Process Consultant Resume Examples & Samples

Manage a team of Process Consultants /Business Analysts to deliver reengineering projects or small-scale program work stream focused on reengineering (where applicable). Effectively manages multi-disciplinary teams
Manage the pace and operating rhythm – actively move team /program along the delivery journey with pace and enthusiasm
Drive a performance management based culture to manage and improve performance, including effective management of under performers
Collaborate with other regional / local Change Delivery teams to ensure commonality of approach, methods and tools and consistency of advice and solutions. In particular GSD-OPI team offshore
SPC are typically responsible for the delivery of globally driven, globally coordinated or priority market
Re-engineering initiatives. They will be required to operate at a senior level with business and Global Change Delivery stakeholders, acting as the main of contact for re-engineering in some cases for a particular global business or priority market. They will be required to lead the execution of the re-engineering effort associated with a wider business transformation program and support business development and demand, when required
This requires the SPC to operate in the following way
Work independently and have the gravitas and acumen to consult with business at the Management level
They should be confident to challenge the business, where appropriate, seeking guidance from the PPC and / or Business Architect when required
Be easily accessible and available to support business stakeholder and Process Reengineering Leadership
Work closely with and get support from many areas of the organization, such as Service Delivery, Software Delivery, IT Operations, Group Strategy and Planning and across the globe
Be culturally sensitive
Be knowledgeable of the external environment including: Main banking competitors; Regulatory environment; Key events in world / local news that could impact HSBC; Global economy; Other industries i.e. latest innovation and technologies etc
Have a good working knowledge and relationships with one or more areas within the major global business the SPC is aligned to
Be able to demonstrate strong business knowledge and sound business sense and stay abreast of all industry trends within business and technology
Capacity and resource management i.e. work into work streams and estimates of how long each should take for planning purposes
The SPC must have 5 years of experience working on process reengineering initiatives in HSBC or other large complex organizations. Financial services organization experience highly preferred. Overall financial services industry knowledge with specific functional expertise ideal
Proven track record of building, fostering and maintaining best practice solutions and tools to improve / optimize work flow, identify opportunities for synergy and integration, simply complex process and maximize production with fewer resources
Lead process design activities and provide high-level strategic steer on design (using customer centric experience)
Proven experience and application in process variability reduction (DMAIC) and waste reduction (LEAN, Kaizen) principles
Track record of execution on Six Sigma projects to successful completion. Black Belt certification would be expected
Good facilitation skills and experience in managing stakeholder requirements / design sessions
Business Case and Benefits Realization
Stakeholder Management
Problem Solving and Critical Thinking
Six Sigma Black Belt certification required; ideally the SPC is a fully certified Black Belt trained; with commitment to meet MBB Certification within first two years of assignment

Senior Itsm Process Consultant Resume Examples & Samples

Provide presales and implementation services for clients
Provide process consulting and project management leadership for the implementation of ITSM applications – Incident, Problem, Change, Configuration and Request Fulfillment/Service Catalog
Conduct strategic assessment of Enterprise IT Service Management environments with respect to people, processes, and technology capabilities relative to industry best practices
Lead incident, problem, change, Configuration and Request Fulfillment/Service Catalog process workshops: develop agendas, facilitate process meetings, document “As-Is” and “To-Be” processes, provide guidance in best practices and standards (ITIL and ISO 20000)
Mentor and provide leadership to other team members
3- 8 years’ experience
IT service management including development of RFPs and implementation of ITSM best practices
Significant experience building/establishing/managing IT teams and ITSM systems in large scale IT enterprise
Management & oversight of IT operations, cross functional services, or other function requiring workflow management and coordination across multiple IT disciplines
Developing, implementing and governing ITSM policies, processes, tools and reports via an ITSM framework and/or standard (ex. ITIL or MOF frameworks, ISO/IEC 20000)
Development and production of metrics and reports illustrating process and operational performance at all levels of the organization
Installation/support/business requirements analysis of an ITSM tool(s) ( ServiceNow, Cherwell, HP, IBM, CA, etc.)
ServiceNow tool business requirements analysis and/or deployment project experience a plus
Superior customer facing and technical skills
Ability to assess client’s IT environment
Ability to document change/improvement plan
Ability to socialize ideas, make recommendations and gather team consensus to move forward
Ability to develop procedural documentation
Ability to effectively demonstrate products and solutions

Process Consultant Resume Examples & Samples

3+ years’ experience in healthcare industry and expertise in Medicare/Commercial or Medicaid Risk Adjustment
Bachelor’s Degree in Healthcare Management, business or related field or equivalent experience acceptable
Progressive business consulting and/or prior operational leadership/management experience
AAPC or AHIMA coding certification
Knowledge of provider issues including claims, billing and coding
Proven experience with leadership, employee engagement and development

Process Consultant Resume Examples & Samples

Demonstrated competency in both oral and written communication skills
Knowledge of Microsoft Access
Understanding of Medicare products

Process Consultant Resume Examples & Samples

Serve as a lead in creating the team’s travel schedule
Manage workflow inventory (post audit reviews)
Perform quality audit reviews
Review claims data to select claims for audit
Working knowledge of Microsoft Office applications, including Word, Excel and Access
Excellent planning and organizational skills
Clear and concise oral and written communication skills
Ability to travel approximately 25% of time
Pharmacy Technician certification
Previous work experience in a pharmacy setting
Understanding of the legal requirements regarding pharmacy audits

Process Consultant Resume Examples & Samples

Experience in process development, documentation, and improvement
Proficiency with Microsoft Office Products: Word, Excel, Visio and PowerPoint
Experience in facilitation

Process Consultant Resume Examples & Samples

Bachelor’s Degree or a related field or a minimum of 3 years of relevant business experience
Proficiency in Microsoft Visio
Comprehensive knowledge of process methodologies such as but not limited to Six Sigma, Lean Management, Kaizen, etc
Ability to identify and analyze issues impacting operational quality and ability to recommend solutions
Comfortable working/consulting with individuals at all levels of the organization
Certification in a process methodology

Process Consultant Resume Examples & Samples

Leads the build and implementation of new formularies and drug lists in Humana’s formulary management system
Provides oversight of maintenance, submissions and updates of formularies and drug lists
Manages and communicates line of business priorities
Becomes an expert in Humana’s formulary management system and prescription drug data
Oversees and directs formulary analysis and reporting
Partners with pharmacists and healthcare professionals in a team environment
Collaborates with multiple internal functions including Sales, Operations and Communications
Provides excellent service to our customers and key stakeholders
Develops and leads metrics discussions to deliver process improvements and business results
Leads projects and improvement initiatives
Coaches and develops formulary staff
Creates documented processes and training materials
Three years of experience in a health services or technical field
Strong process and project management skills
Excellent data analysis and experience working with Access, SQL and Excel
Highly proficient with MS Word and Visio
Prior management experience
Lean, 6 sigma experience and/or certifications
Previous experience with pharmacy benefits management
Three years’ experience in a health services or technical field
Prior work history in a clinical setting
Pharmacy or pharmaceutical related background

Process Consultant Resume Examples & Samples

Direct team’s work efforts towards customer outcomes –continually reinforces messaging around customer centricity
Process Consultants are typically responsible for delivering re-engineering efforts on globally driven, globally coordinated or priority market process re-engineering initiatives. They will be required to operate at a mid-management level with business and Global Change Delivery stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market. They will be required to support the execution of the re-engineering effort associated with a wider business transformation program and support business development and demand, when required. This requires the Process Consultant to operate in the following way
Work as part of a wider team of consultants, directed by Senior / Principal Process Consultant.The Process Consultant should be able to take the initiative to complete key activities, consulting line management for advice whenever required
Able to interact with business stakeholders and should be confident to challenge the business, where appropriate, seeking guidance from the Principal Process Consultant when required
Be easily accessible and available to support business stakeholder and Process Reengineering line management needs. Typically he / she should have high energy and sense of urgency
Work and get support from many areas of the organization, such as Service Delivery, Software Delivery, IT Operations, Group Strategy and Planning and across the globe
Have a sound understanding about HSBC’s environment including: Organization structures; HSBC business drivers; Group and businesses’ strategy; Acquisitions and mergers; Shareholders; Processes; Systems and Current state vs. Target state
Utilize financial skills to develop a high level business case, considering investment and high level benefits
Basic knowledge of banking, key domains and change industry
The Process Consultant must have at least one to two years of experience working on process reengineering/ change initiatives in HSBC or other large complex organizations. Financial services organization experience highly preferred
Track record of execution on Six Sigma projects to successful completion
Operational Management experience desirable
Key capabilities required and aligned to GCD Capability Framework include
Delivery at Pace
Process Re-engineering
Resource and Team Management
Six Sigma Green Belt certification required
Operational Management Qualifications

Process Consultant Resume Examples & Samples

Serves as a liaison to clients (internal/external) by managing and implementing new processes, and formulating enhancements and improvements to existing processes
Demonstrate understanding of CA market objectives and drive operational process methodology that will achieve desired business outcomes
Clarify scope of work commitments, and deliverables with delegated risk groups/hospitals
Track and Follow-up on operational/functional issues between HUMANA and delegated risk groups/hospitals
Serve as a focal point for all cross functional areas to answer any questions related projects
Responsible for internal communications related to projects and support of the development of communications to external parties
Working knowledge of provider issues (claims, billing, coding etc)
Risk Adjustment experience

Senior Process Consultant Resume Examples & Samples

Must have 5+ years of experience as a Sr. Business Analyst
Must have ITIL Foundations certification and/or ITIL Intermediate certification
Must have Lean Six Sigma certification
Must knowledge of and experience with have tool implementation and deployment
Must have knowledge of and experience with process deployment
Experience working for a bank or other financial institutions considered an asset

Medicare Enrollment Process Consultant Internship Resume Examples & Samples

Currently enrolled at a university maintaining 3.0 GPA or above
Strong interest in Project Management or Process Improvement
Excels in a team environment - Must be a “Proactive” team player
MS Excel and PowerPoint
MS Access, Visio and MS Project

Rework Process Consultant Resume Examples & Samples

Work with team and leadership to implement improvement initiatives
Interface with internal, external resources to ensure the successful completion of all Rework impacting projects
Prioritize performance improvement initiatives based on impact to the business processes for a business unit within the HPS area
Monitor weekly Rework submissions and timeliness of Rework completion to ensure compliance to CMS guidance
Monitor AP check processes to ensure quality
Ensure timely and effective communication with other departments who use, or obtain results from Rework
Act as a Process Consult in facilitating teams to identify barriers to performance, root cause analysis, process mapping, issue prioritization, brainstorming solutions and implementation
Oversee process and system improvements recommended by these teams optimize the work of the HPS organization
Oversee the Rework QC process and work with internal and external business partners to ensure accurate processing and resolution of reworked claims
Facilitation and coordination of various Rework meetings and calls
Comprehensive knowledge of all Microsoft Office applications, Access and multi-dimensional databases
Strong knowledge of SQL
Ability to manipulate data and detect trends
Experience reviewing healthcare claims data
Experience with Oracle DBMS
Knowledge of Visual Basic

Process Consultant Resume Examples & Samples

Bachelor’s Degree in Finance, Accounting or a related field or 5 years of equivalent experience
Financial analysis experience
Expert knowledge of Microsoft Access and Excel including VBA
Previous healthcare experience
Prior general ledger experience
Prior SQL experience

Process Consultant Resume Examples & Samples

Design and build processes for new servicing and operational capabilities
Manage the “end-to-end” delivery of multiple servicing and operational capability improvement projects from initiation through to post-implementation review as required
Prepare recommendations and funding requests for senior leadership
Provide recommendations, and guide the development and implementation of process changes in all the Alternate
Delivery of projects will require action on the part of other areas or third-party suppliers with a resulting focus on

Senior Process Consultant, Wealth Management Resume Examples & Samples

Strategic thinker with ability to think outside the box and passion for process engineering
Hands on experience (5-7 years) in delivering process improvement projects (consulting approach, process mapping, issue identification, business case building, implementing change) in Wealth Management or similar businesses
Excellent skills in process mapping tools (TIBCO Nimbus or Visio), strong Microsoft PowerPoint skills with experience compiling presentations for a Senior Executive audience
Decision Making and Critical Thinking: Knowledge of tools, techniques, frameworks, to effectively manage process changes
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving problems related to business operations/processes. Demonstrated ability to independently identify and analyze business problems and recommend solutions
Strong verbal and written communication skills, able to logically package and effectively present information and guidance to stakeholders at various levels across CIBC
Presentations and Communications: Ability to clearly and concisely present information to groups with the appropriate degree of formality
Interpersonal Relationships: Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner

Service Operations Process Consultant Resume Examples & Samples

Map current processes and facilitate the design and implementation of new, improved process models and organizational structures; and
Performing statistical analysis using advanced methods and benchmarking techniques, including graphically representing data through histograms, run charts and Pareto, using software such as Minitab, Matlab, SQL, and SAS
Process improvement methodologies using total systems thinking and management methodologies such as Total Quality Management, Six Sigma and Lean
Rapid Process Improvement methodologies
Summarizing and presenting data and making recommendations for solutions to senior and high-level management audiences to obtain buy-in for process improvements; and
Consulting with the business to identify issues, and use process re-engineering techniques to drive continual process improvement

Process Consultant Resume Examples & Samples

Provide recommendations, and guide the development and implementation of process changes in all the Telephone Banking and Credit Card Contact Centers
Analyze, identify and assess opportunities, develop approach to incorporate process changes and approach to ensure smooth integration across all employee groups directly impacted by these changes
Developing proposals regarding developments or enhancements for contact centres processes, assessing the impact, effectiveness and feasibility of proposed changes, and making authoritative recommendations to the incumbent’s manager
The incumbent will have the ability to lead concurrent small to large/complex projects that come through our intake process – these may be significant enterprise projects and often have a critical timelines and require juggling of resources and other work to manage
Incumbents typically would be capable of assembling and managing a “project team” composed of internal and external representatives to deliver such things as new product implementation
Monitor the implementation of projects to ensure success, including major milestones and if necessary reassign project priorities to maintain the project schedule. This includes monitoring the involvement of internal and external resources and ensuring that senior management approvals on project progress or problem resolution are obtained in a timely manner
Support the operational alignment and transition of ongoing business operations for approved initiatives by developing appropriate business cases, outlining costs, resources, timeframes and any other related requirements, such as technical and functional specifications
Delivery of projects will require action on the part of other areas or third-party suppliers with a resulting focus on “relationship management”
Garner buy-in at various levels and across various functions to support process proposals
Exercise diligence and resolve to ensure timely and accurate business case development and delivery

Process Consultant Resume Examples & Samples

Serve as SME for the LI NET Program reporting to CMS
Ensures the integrity of the reporting provided to CMS for adhoc requests
Identifies areas of improvement and develops new processes to address specific needs
Oversight of processes for reviewing and improving daily all Outreach and Account Management functions
Validate deliverables provided to CMS for all reporting, Outreach, and Account Management activities
Second level support, as SME, to Project Analysts and other areas of Humana
Provide oversight of day to day activity of Reporting, Outreach, and Account Management areas as assigned by the Manager
Provides or coordinates conference participation for the team supporting the LI NET Program
Bachelor’s degree in Business, Finance or IT related field
3 years of experience in a business setting where responsibilities included quality control/quality assurance
Experience working in a managed care/healthcare setting
Proven communication skills and ability to be team player
Strong organizational skills and implementation skills
Ability to work independently, within a team setting
Willingness to travel to conferences and client meetings
Knowledge of pharmacy claims processing systems and processes, as well as a sound understanding of the other areas within Corporate Pharmacy and how they work together to provide PBM services
Knowledge of Medicare Part D and the LI NET Program
Experience in a reporting background - familiar with reviewing and analyzing reports

Principal Process Consultant Resume Examples & Samples

The Principal Process Consultant sits within the Global Finance Process Excellence team which is an expanding Global team of process re-engineering specialists. The team consists of project resources and LSS Black and Master Black Belts
The Global Finance Process Excellence Team leads process re-engineering initiatives across the Global Finance Function using Lean Six Sigma methodologies. The team work closely with other Global Finance stakeholders to plan, design and implement the end-to-end re-engineering of identified and prioritised core global processes and bespoke local processes. This central team runs the entire re-engineering programme globally including managing communications, training demand and delivery, reporting and MI and embedding the culture change across the function
The PPC will work with other globally located MBBs to drive strategy, standards, best practise and communications for the whole programme as a unit of experts. They will be a role model and mentor to the rest of the global process excellence team alongside being a visible champion for Process Excellence and Lean Six Sigma within the Global Finance function (c.8,000 FTE). PPCs are responsible for all internal Lean Six Sigma accreditations
The Process Excellence Team sits within the Global Finance Chief Operating Office and works on a consultative basis with the other sub-functions within Finance and works closely with other internal HSBC functions to ensure alignment of standards and efficient delivery of training/management of resources
Lean Six Sigma Master Black Belt accreditation is essential
Significant experience leading large and complex process re-engineering initiatives including multi-geography/entity and cross-function
Experience of large scale programme set up and development with seasoned project management expertise and skills. Includes setting vision, strategy and objectives at a programme level
Demonstrated ability to define a problem, assess it and implement effective solutions based on facts/data
Proven mastery and application of process variability reduction (DMAIC) and waste reduction principles (Lean/Kaizen)
Experience managing and influencing global teams across multiple geographies in a remote context
Extensive training and mentoring experience of all levels of Lean Six Sigma training, but particularly senior green and black belts
Wealth of experience delivering a range of LSS and other process change training courses to all levels of audience – experience designing and amending training materials according to need
Strong experience with data analysis packages (JMP preferred) and interpretation skills
Experience building, maintaining and growing a Lean Six Sigma community
Experience embedding and/or developing a production management environment across large, complex global processes resulting in processes being sustainable managed through process metrics
Proven track record as both an outstanding consultant and inspiring leader of people
Financial Service organization experience essential with specific finance function exposure preferred
The Principal Process Consultant (PPC) role is a Lean Six Sigma (LSS) Master Black Belt (MBB) role responsible for leading process re-engineering across the Global Finance function
The role holder will be responsible for driving re-engineering initiatives within the function on a global and local scale, embedding re-engineering capabilities (particularly LSS) across the Global Finance function, establishing sustainable production management environments within process teams, increasing the momentum and pace of culture change, and developing junior re-engineering talent to create a sustainable talent pool
The role holder will work across all functions within Finance and across all geographies. He / she will be expected to travel within and outside their home country
Extensive knowledge of complex LSS tools and techniques, with a good balance between Lean and Six Sigma. Awareness of industry wide best practice and methodology development
Knowledge of behavioral change management, change management theories and influencing strategies
Be extremely knowledgeable about HSBC’s environment including organization structures, HSBC business drivers, Group and businesses’ strategy, acquisitions and mergers, shareholders, processes and systems
Be extremely knowledgeable about the external environment including main banking competitors, regulatory environment, key events in world / local news that could impact HSBC, global economy, other industries i.e. latest innovation and technologies etc
An in-depth understanding of the strategic value of a finance function and its operating model and processes and an understanding of regulatory, risk and capital management aspects and how they impact finance operations
Have the knowledge and expertise to design solutions that must comply with applicable legal and regulatory requirements –albeit that inherent in the role is the requirement to challenge our interpretation of these requirements to ensure that a commercial approach is taken to their implementation
Have strong financial and commercial acumen and the ability to understand and contribute to business cases. Includes ability to understand complex business problems and apply a strong commercial sense

Senior Process Consultant Resume Examples & Samples

The Global Finance Process Excellence Team leads process re-engineering initiatives across the Global Finance Function using Lean Six Sigma methodologies. The team work closely with other Global Finance stakeholders to plan, design and implement the end-to-end re-engineering of identified and prioritized core global processes and bespoke local processes. This central team runs the entire re-engineering program globally including managing communications, training demand and delivery, reporting and MI and embedding the culture change across the function
Lean Six Sigma Black Belt accreditation is essential
Experience working on large, global process re-engineering initiatives in HSBC or other large complex organisations
Track record of leading Lean Six Sigma projects to successful completion
Demonstrated ability to build, maintain and navigate a large organisation using formal and informal networking skills
Experience managing others and directing work efforts to achieve objectives effectively and efficiently
Proven experience mentoring and coaching individuals through smaller scale re-engineering projects focused on methodology, structure and engagement
Confident delivering Lean Six Sigma, kaizen or other process re-engineering training modules
Breadth of knowledge of complex Lean Six Sigma tools, methodology and statistical analysis
Knowledge of JMP statistical analysis software preferred but not essential
Understanding of the implications of the change curve on project delivery
Financial services industry knowledge preferred with specific Finance function exposure ideal
Good facilitation skills and experience in managing stakeholder and customer requirements
Strong and open communicator – shares ideas and experiences, drives engagement, actively involves people
Experience driving change in a challenging environment – handling challenge from senior stakeholders, push back from BAU teams and a lack of understanding/appreciation of the benefits of LSS
‘Self starter’ with the ability to drive projects independently
Strong influencing and behavioural change management skills including consequence management, stakeholder analysis and multiple influencing strategies

Pno-process Consultant Resume Examples & Samples

Bachelor’s Degree in Business, Health or a related field
Strong computer skills including MS Office applications (Word, Excel, PowerPoint, Access)
Bilingual English/Spanish. Demonstrated competency in both oral and written communication skills

Market Quality Operations Process Consultant Resume Examples & Samples

Active RN license in the state of Florida
5 years or more of clinical experience
Experience delegating responsibility
Valid driver’s license and/or dependable transportation necessary
Experience ensuring processes are being followed appropriately
Ability to facilitate meetings
Quality Management experience
Certification in quality CPHQ
Certification in Risk Management - LHRM
Experience taking meeting minutes

Busines Process Consultant Manuf Resume Examples & Samples

Analyze requirements and develop high-level and detailed business process designs to the elementary business process (EBP) level and derived logical process (DLP) level
Propose customized and configured solutions on top of Autodesk core products in the manufacturing domain
Establish credibility at all levels with clients and build problem-solving partnerships with clients and colleagues
Identify business requirements, functional design, process design (workflow mapping) testing and training
Contribute to Autodesk assets through methods development and sales collateral
Strong Leadership, communication (verbal and written), and interpersonal skills as well as strong planning and organization skills
Knowledge of the entire Product Lifecycle beyond engineering in roles such as Quality, Compliance (Industry, Environmental), Manufacturing, Facilities, Supply Chain and Field Service
Successful track record in managing consultative projects
Domain knowledge of Data management within the MCAD/ mechanical engineering/ manufacturing industry strongly desired
Domain knowledge of engineering, and the use of commercial PLM/Data Management tools
Familiarity with other non-Autodesk applications such as Dassault ENOVIA, Siemens PLM Teamcenter and PTC Windchill is a plus
Ability to Analyze Customer Requirements and map to solutions
Ability to engage Customer at business level, drive alignment and execution
5 years experience in the PLM domain

Global CoC Smarter Process Consultant Resume Examples & Samples

IBM BPM
Thorough understanding of service oriented architecture (SOA) concepts and the ability to communicate with LOB and IT about this
Demonstrated hands on ability in architecture, design and development of scalable, complex Java / J2EE software products
Expert knowledge of latest architecture frameworks and design patterns with demonstrated technical leadership in building scalable, high performance enterprise products
N-Tier Architecture, design patterns, Object Oriented Design and Modeling (UML)
Development of complex business processing systems using various software and hardware platforms deploying object oriented techniques
Design Patterns and knowledge of one of the frameworks like Spring
Excellent design and problem solving skills
Thorough understanding of application security issues, including common web application exploits
Thorough understanding of agile software development methodology (Scrum) and industry best practices
Disciplined, engineering oriented mind set
At least 2 years experience in one of the following: IBM (Blue Works Live), Operational Decision Manager (ODM) Lombardi, Oracle, SAP, PegaSystems or Tibco Process Modeling tools
At least 2 years experience in Customer, Finance and/or Supply Chain processes. Functional experience preferred. Desired Industry Expertise: Financial Services, Insurance, Public Sector, Industrial
At least 2 years experience in effective Consulting and Communication skills
At least 4 years experience in one or more of the following: IBM (Blue Works Live), ODM, Lombardi, Oracle, SAP, PegaSystems or Tibco Process Modeling tools
At least 4 years experience in Customer, Finance and/or Supply Chain processes. Functional experience preferred
At least 4 years experience in effective Consulting and Communication skills

Process Consultant Resume Examples & Samples

Strategic thinking and planning capabilities; organized and detailed oriented
Business process design and/or business process improvement experience
Proven facilitation skills
Ability to deal with ambiguity and take different directions
Experience with interfacing and influencing management
High energy and motivation for success
Compliance experience

Process Consultant Resume Examples & Samples

Provide process engineering services to support Client Account Management process initiatives
Actively lead teams and apply Process Engineering methodologies, including Project Management concepts, Statistical Analysis and People Change Management tools at every stage of the project
Act in a leadership role in acquisition, understanding and making sense of data from internal and external sources
Design and execute rigorous, in depth analysis to identify key issues, investigate feasibility and measure results of solutions to business challenges
Provide advice and consultative support to address high impact business needs through honest, value added input, analysis and/or perspectives in the resolution of systemic issues
Provide management with project status updates, feedback and reporting on projects
Develop and maintain effective and productive relationships with clients, peers and others. Interact internally at all levels of the organization and externally to facilitate programs, acquire data, disseminate information and provide feedback
Responsible for developing final deliverables and sponsor presentations related to project work packages
Support process design and process ownership activities across Client Account Management lines of business
Ensure projects are delivered on time, on budget, in scope, with benefits identified, with minimal business interruption, with timely resolution of project issues, and to the satisfaction of the business sponsors through the usage of key project management tools
Results driven self-starters who seize the opportunity to effect change and enjoy the challenges of pursuing their goal through obstacles
Excellent communicators who can translate complex thoughts and ideas into easy to follow, well supported messages that would be scaled to all audiences
Effective collaborator who invests the time and energy to establish effective partnerships

Medicaid Process Consultant Resume Examples & Samples

Understand the product development life cycle and interdependencies
Process SME with a primary focus on departmental Medicaid activities
Determine and document new processes
Assesses and identifies potential process improvements within the product
Development life-cycle, as well as efficiencies and/or automation opportunities
Supports and influences Product Development Medicaid process structure and methodology
Develops and maintains procedures, task descriptions, issue log, status reports, and other process documents
Facilitates the annual process verification tool
Provide assistance with prioritizing assigned tasks
Leads, influences and/or otherwise participates in Process Workgroups
Provides training on documented processes, as needed
SharePoint designer experience or Access, SQL, VBA experience
Prior project management or product management experience in a fast paced insurance or health care setting
Knowledgeable of Visio
Excellent communication skills, both oral and written
Comfortable speaking with small and large audiences
Strong relationship building skills (working in a matrixed environment)
Understands the principles of leadership
Six Sigma, Lean

Process Consultant Resume Examples & Samples

Understand the end customers’ needs and competitors’ practices
Become a subject matter expert who can transform needs into system requirements
Balance the vision/expectations and value delivered
Closely collaborate and partner with departments and internal partners to stay engaged with their immediate needs and vision of the future
Lead and consult through the all phases of the implementation process from problem/objective definition to implementation/validation of benefits
Collaborate with Customer Notification Program Manager and key department owners to ensure metrics are captured and evaluated regularly
Bring continuity between new project requests and projects that are in progress
Identify and embrace opportunities to simplify and streamline existing business rules/processes
Comprehensive knowledge of all Microsoft Office applications, including Excel, Word, PowerPoint, Project and Visio
Ability to build, grow, and maintain relationships
Analytic mindset
Bachelor’s degree in Business, Engineering or related technical field
Lean Certification, Six Sigma Black Belt or higher designation
Ability to write and run simple Access Database queries
Previous process work flow process experience
Knowledge of Minitab is a plus

Process Consultant Resume Examples & Samples

Closely collaborate with departments and internal partners to stay engaged with their immediate needs and vision of the future
Identify and resolve barriers to performance by determining root cause analysis, creating process mapping and resolution
Successfully gather and interpret requirements received from business owners and ensure successful alignment with subsequent design by CRM Campaign Development
Identify opportunities to continually improve the process of running campaigns
Develop and maintain team and interdepartmental policies, processes, procedures, and documentation
Develop periodic management summaries and progress updates
Process Improvement & Project Management skills
Working database knowledge
Natural curiosity with high energy and motivation for success
Ability to write and run database queries
Six Sigma Black Belt or higher designation
Campaign Management / CRM experience
Familiarity with external consumer data sources
Experience with Campaign Management software such as SAS Marketing Automation, Unica, IBM Campaign, or IBM Interact a plus

Process Consultant Resume Examples & Samples

Lead and manage process design initiatives, and manage the translation of those requirements to the Service Now implementation team
Develop Service Management implementation and adoption strategies, focusing on organizational change management from a tactical and practical level
Analyze business processes and provide innovative and scalable solutions to increase operational maturity
Consult with clients to architect and develop appropriate process solutions
Lead and manage Business Analysts in the development of business processes, process improvement initiatives
Lead and manage Technical Analysts in application implementation, and custom application development
Advises on options, risk, and impacts on business processes and cultural adoption
Follow-up on outstanding client needs and provide timely status reports to the client
Entrepreneurial development of new products, service lines, and service offerings
Act as the face of Fruition Partners by participating in local/national industry groups such as itSMF or Service Now LUG

E&D Process Consultant Resume Examples & Samples

Process Consultants are typically responsible for delivering re-engineering efforts on globally driven, globally coordinated or priority market process re-engineering initiatives. They will be required to operate at a mid-management level with business and Global Change Delivery stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market
They will be required to support the execution of the re-engineering effort associated with a wider business transformation programme and support business development and demand, when required. This requires the Process Consultant to operate in the following way
Work and get support from many areas of the organisation, such as Service Delivery, Software Delivery, IT Operations, Group Strategy and Planning and across the globe
Have a basic understanding of the external environment including: Main banking competitors; Regulatory environment; Key events in world / local news that could impact HSBC; Global economy; Other industries i.e. latest innovation and technologies etc
Be able to contribute to design solutions that must comply with applicable legal and regulatory requirements, supporting the Principal and Senior Process Consultants
Support process design activities (using customer centric experience)
Some experience and application in process variability reduction (DMAIC) and waste reduction (LEAN, Kaizen) principles

Process Consultant Resume Examples & Samples

Process Consultants are typically responsible for delivering re-engineering efforts on globally driven, globally coordinated or priority market process re-engineering initiatives. They will be required to operate at a mid-management level with business and Global Change Delivery stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market. They will be required to support the execution of the re-engineering effort associated with a wider business transformation programme and support business development and demand, when required. This requires the Process Consultant to operate in the following way
Work as part of a wider team of consultants, directed by Senior / Principal Process Consultant. The Process Consultant should be able to take the initiative to complete key activities, consulting line management for advice whenever required
Utilise financial skills to develop a high level business case, considering investment and high level benefits
The Process Consultant must have at least one to two years of experience working on process reengineering / change initiatives in HSBC or other large complex organisations. Financial services organisation experience highly preferred
Business Case and Benefits Realisation

Smarter Process Consultant Resume Examples & Samples

IBM BPM
Modeling, Simulation and optimization of processes
Supporting technologies such as Java/J2EE, SOA, Struts, XML, Webservices, JPA , DOJO, CSS, HTML5, Javascript, XML, AJAX, and/or JAXB
English: Basic

Formulary Operations Process Consultant Resume Examples & Samples

As a Pharmacy Formulary Operations Process Consultant you will analyze, create, improve and implement new processes and practices, evaluating the effects of your process changes by quantitatively and qualitatively measuring them against internal and external benchmarks
Collaborate with Formulary Operations and Clinical Operations to identify key needs and best approach for new formulary builds/needs
Oversee and implement new projects
Ensure standardization of processes within team and between Clinical Operations
Progressive levels of responsibility related to claims processing
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Project and Visio
Bachelor’s degree or commensurate experience listed below
Prior Medicare Part D and Formulary knowledge
Prior experience in Pharmacy setting

IT Service Process Consultant Resume Examples & Samples

Provides leadership and is accountable for Incident and Change Management process, end to end
Understands the service components, elements and how it’s used by the users
Serves as the point of contact for communication and escalation (notification) for major service enhancements or outages
Ensures that any changes to the service under their care follows the current change management work practice
Participates in internal service review meetings within IT domain, and in external service review meetings with the business segments or vendors
Is responsible for ensuring that the Service Catalog and associated documentation is accurate and is maintained
Participates in establishing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the ITSM services, ensuring that performance meets the SLAs and OLAs requirements, and provides reporting and metrics on performance of service
Data associated and configuration item attributes collected for monthly metrics and reporting for technology (hardware, application, software, and products) assets
Data associated with various IT Service Management (ITIL) process and execution functions including: Knowledge, Request, Incident, Event and Change management functions
Data includes incident volumes, customer satisfaction / service quality results, performance KPIs, operational metrics, and service data required for management
Data associated with Help Desk interactions with clients through phone, email, chat, and other channels

Process Consultant Resume Examples & Samples

Ensure standardization of processes within and between all service centers
Partner with other Subject Matter Experts (SMEs) within Clinical, LTC Operations, Retail Service Operations and other matrix teams to develop and deploy continuously improving tools, processes and procedures
Provide Subject Matter Expertise to support future platform and program expansions
Conduct exploration analyses to vet new ideas and understand potential impacts and cost to the business
Comprehensive knowledge of all Microsoft Office applications, including Word, Project and Visio

Process Consultant Resume Examples & Samples

Facilitating and coordinating project activities required to ensure timely, successful project completion, and in a manner consistent with standard terms and conditions of the contract
Developing and managing project plans, status reports and issue logs, including milestones and clearly defined responsibilities
Managing client and internal expectations of project scope and delivery objectives
Communicating all of the requirements and commitments to the client, project team and internal management
Providing effective leadership to the project team
Providing feedback to customer on performance metrics and requirements
Escalating project risks and issues in a timely manner
Establish targets and benchmarking of key revenue cycle performance indicators
Identifying appropriate add on sales opportunities
Participating in the sale process and proposal development
Establish effective client relationships amongst executives, managers, and staff from launch of engagement through system and workflow adoption
Process mapping and gapping of current organizational workflows to Centricity Business best practice workflows; recommending process workflows improvements and software system configuration to maximize operational benefits
Develop, or modify existing policies and procedures in support of operational workflows related to Centricity Business and the revenue cycle
Balance multiple customer projects simultaneously
Participate in strategic design process necessary to implement GE Healthcare products
Assist the customer to leverage new features and functionality, or fine-tune existing functionality for maximum organization performance
Analyze customers' business requirements and objectives; develops workflows to meet customers' business needs. And deliver outcomes on Key Performance indicators
Support in the orientation of new team members
Minimum of five - seven years’ progressively responsible healthcare experience including a good understanding of physician and/or hospital revenue cycle management, operations and software applications related to them
The ability and willingness to travel to customer locations throughout the US approximately 75% of the time
Bachelors Degree
Two – three years project management experience
Excellent listening and inquiry skills
Problem resolution and creativity in solution development
Customer political sensitivity and awareness
Self-assessment and development skills and ability to work independently
Microsoft Office (Excel, Word, PowerPoint, Project)
You have the unrestricted legal right work to work in the US
Willing to submit to a drug test
Willing to submit to a background investigation, including for example, verification of your past employment, criminal history, and education background
Detailed knowledge of multiple GE Healthcare Business Solutions applications (IDX Flowcast products and their integration is preferred)
Previous consulting, training or implementation experience
Graduate Degree preferred

Resolution Team-process Consultant Resume Examples & Samples

Bachelor’s degree
Previous experience with process improvement or process design and implementation roles
Demonstrated ability to make independent judgments
Program and/or Project Management experience

Process Consultant Resume Examples & Samples

Advanced experience leading special projects and producing metrics, measurements and trend reports
Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams
Proficiency in Microsoft Office applications including Microsoft Project
Demonstrated understanding of project management
Demonstrated experience with process documentation and re-engineering processes
Prior service operations experience
Proven success in building relationships

Process Consultant Resume Examples & Samples

Understand customers business
Process optimization – Understand the challenges in the existing process and recommend changes aligned to the business objectives
Facilitate and audit process implementation
Suggest improvements and process solutions aligned with CMMI, for customer challenges
Provide training/orientation on CMMI model to customers
4- 7 years of work experience
Experience in Process documentation, as – is process mapping and process optimization in CMMi domain
Exposure to CMMI® for Services (SVC) and CMMI® for Development (DEV) implementation is necessary
Multiple client consulting experience preferred
Training skills
Preferably participated as an Appraisal Team Member (ATM) in a CMMI® audit/appraisal
Development/ project work experience / background is preferred
Educational qualification – BE, BCA, MCA preferred

Process Consultant Resume Examples & Samples

Manages the annual execution of the Medicare prescription drug guide (PDG) partnering with key business stakeholders to drive the PDG process end-to-end across all impacted business areas
Leads the development of a strategic plan to improve quality, reduce risk, and increase efficiencies
Excellent data analysis and experience
Three years of experience with pharmacy benefits management
Knowledge/experience working with SQL, Excel and MS Access

Product Process Consultant Resume Examples & Samples

Performs administrative duties relative to the team’s initiatives, supplies pertinent information, maintains records and documentation, and manages team logistics. Exhibits professionalism in representing oneself and the team
Maintains order and efficiency in an environment of ongoing change. Has a high attention to detail and multi-tasks and prioritizes appropriately, gathers and shares information needed to move work efficiently through appropriate channels. Makes decisions that reflect an awareness of up and downstream impacts and that balance available resources
End-to-end vendor research and management including developing request for information (RFI), coordinating vendor demos, vetting and selection for all initiative testing and initiative integration activities to include Innovation testing activities related to H @ H
Use a working knowledge of available information to integrate, analyze, and present data and various reports in a clear and succinct manner. Draw insights from data and tell the story of what the information means in order to inform decisions and actions
Ensures vendors are performing according to contract and statement of work for testing and integration
Assist with the development of vendor statements of work for testing and integration
Oversees vendor reconciliation and invoicing working directly with Product Development & Integration Operations Analysts
Manage vendor budgets and request funds as needed for testing initiatives and integrated services
Minimum 3 years’ experience in Medicare health plan knowledge
Minimum 5 plus years of prior vendor management, product or process management experience in a fast paced insurance or health care setting
Demonstrable experience in developing/enhancing Vendor selection criteria as well as contracting processes
Demonstrable experience in Process Design, Development and Execution for fast paced operational area
Comprehensive knowledge of Microsoft Office applications to include Word, Excel, Visio and PowerPoint
Have the ability and be willing to work with little guidance using critical thinking and creativity
Penchant for detail with the ability to multi-task
Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
Bachelor’s Degree in Finance (preferably pre-Law), Accounting or Business Management
Graduate degree desired. (MBA)
Experience in the design and implementation of new concepts
Previous contract negotiation experience
Well-versed in legal language pertaining to contracts (IE: indemnification, intellectual property, force majeure, etc…)

Process Consultant Resume Examples & Samples

Comprehensive knowledge of all Microsoft Office applications specifically Excel and Visio
Superb written & verbal communication skills with the proven ability to influence others
Strong aptitude for analytics (review data, contracts, ability to read and understand regulations)
Ability to present complex data and processes to senior leadership
Experience with any of the following areas: claims, calls, enrollment, billing etc
Knowledge of CAS and/or MTV,CCP, GCP
OneNote and/or SharePoint experience

Principal Metallurgical Process Consultant Resume Examples & Samples

A minimum 20 years’ experience in diverse roles in consulting and/or EPCM project environments
A minimum 10 years’ experience in leadership roles in process engineering
Recognized as an industry leader in process studies and EPCM
Knowledge and experience with copper, gold, nickel, iron ore and industrial minerals
Excellent communication, mentoring, coaching and collaboration skills
Spanish speaking and writing capabilities are an asset

Process Consultant, Analytics & Insights Resume Examples & Samples

 Define standard processes leveraging lean concepts and tools
 Measure process with quantitative analytics
 Identify insights into process improvement opportunities
 Develop and present process improvement recommendations to process owners
 Manage cross functional process change implementations
Prior experience with process improvement or process design and implementation roles
Comprehensive knowledge of all Microsoft Office applications, including Word, PowerPoint, MS Project, Visio and Excel
Possess excellent verbal communication skills
Ability to manage conflict and facilitate recommendations agreeable to all parties
Ability to collaborate with the business and IT partners
Self-starter who has the ability to manage projects without clear and definitive tasks in order to research and make educated recommendations
Experience utilizing a Quality Improvement Methodology
Knowledge of B2B operations
PMP certification
Six Sigma/Lean certification

Process Consultant Resume Examples & Samples

40% Leading the process design / standardization work across functions for migrating into the CBS Centers. Work collaboratively with CBS Functional Teams, Operational and Functional Managers, BU/Function clients to redesign / standardize processes in line with the standard processes identified. Identify and manage issues, risks, mitigation plans and evaluate implementation execution of services. Work with CBS Performance Manager / Functional Leads to define SLAs & Performance Targets prior to migration
50% Perform process mapping and Manage third party vendors for process design work. Ensure adherence to standards & guidelines for capturing processes. Drive consistency in process capturing across functions & across geos. Keep processes / standards & guidelines up to date throughout the journey
10% Drive Process Improvements while capturing processes for a Business Unit / Function. Identify improvement opportunities across functions. Share best practices / learnings with rest of the team
Bachelor Degree/Professional Degree preferred
6+ years of business/industry work experience with 3+ years of process design / consultancy experience
Hands on experience of process mapping using ARIS process modeler
Exposure to shared service operations / processes
Proven ability in drive process discipline and process orientation in a large and complex environment
Proven ability to communicate effectively across all levels of the organization
2+ years supervisory experience
Strong understanding of core business processes within OTSC, PRTP, RTR, HTR, and Data Management
Strong strategic thinking/problem solving skills
Demonstrated change leader and supporting teams dealing with ambiguity
Ability and willingness to act independently and take initiative
EU citizen

Process Consultant Resume Examples & Samples

Be able to contribute to design solutions that must comply with applicable legal and regulatory requirements, supporting the REPM Lead and Senior Process Consultants
One to two years of experience working on process reengineering / change initiatives in HSBC or other large complex organisations an asset. Good track record of fostering and maintaining best practice solutions and tools to improve / optimise work flow, identify opportunities for synergy and integration, simplify complex processes and maximise own productivity
Some knowledge or experience in process variability reduction (DMAIC) and waste reduction (LEAN, Kaizen) principles
Exposure to Change Management methodology
Exposure to Six Sigma projects and Operational Management

Dealership Process Consultant Resume Examples & Samples

Ciber is seeking experienced Dealership Process Consultants to work with large volume dealerships on process improvement, in both sales and fixed operations, around the Customer Experience
Must have extensive history working directly with dealership management and can demonstrate prior successes
Identified candidates will utilize "Voice of Customer" data and dealership observations / interviews to improve customer experiences and grow customer loyalty
Action planning, training, and dealership follow-up visits will be required
Candidates will be accountable for meeting dealership performance improvement targets within their assigned area
Individuals must also be computer savvy, able to travel throughout a given territory and be responsible for multiple dealerships
Must also work with local Business Center and coordinate dealership meetings with field staff. Most important, the identified candidates must project genuine enthusiasm for "the Customer" and have the ability to cultivate that same passion within the dealerships they are working with
Making this connection with Dealership Management is key to the success of our customer experience initiative
10+ years as a dealership Consultant focusing on customer experiences
10+ years training delivery experience, both live and virtual classroom
10+ years retail experience in automotive operations
Extensive experience in leading change management initiatives
Strong negotiator, motivator, self-disciplined
Ability to Multi-Task and prioritize
Ability to produce desired business results

Process Consultant Resume Examples & Samples

Bachelor’s Degree in Business, Finance or a related field or relevant business experience
Excellent written and verbal communication and presentation skills
Strong organizational and prioritization skills and ability to multitask and work in a fast-paced environment
Progressive experience in the health service industry
Advanced knowledge of Microsoft Office applications
Previous experience leading teams focusing on operational implementation and performance management

RPA Senior Process Consultant & Developer Resume Examples & Samples

Coordinating agile project work stream
Identification and assessment of potential processes for RPA
Validation of potential processes for RPA
Delivering RPA solutions and being first point of contact in case of any configuration issues for the team
Collecting local business requirements, cooperation with process SME on client side
Ensuring quality and timeliness of automated processes

RPA Process Consultant & Developer Resume Examples & Samples

Process preparation for Robotics solution (process redesign, gaps and wastes identification)
Delivering RPA (Robotics Process Automation) solution (developing process flows)
Collecting local business requirements
Ensuring quality of automated processes
Being part of an agile team to deliver top quality solutions for internal and external clients

Process Consultant Resume Examples & Samples

Work with North America Commercial Organization sales leadership to identify target customers for process improvement implementation and reference site development
Responsible for conducting onsite evaluations of the customer’s total laboratory operation
Collecting, gathering, parsing and analyzing system and automation performance data using excel-based analytics
Identifying process improvement opportunities in the pre-analytical sample processing area and in post-analytical sample and result management
Make recommendations that will result in improved laboratory performance. Recommendations will focus on adoption and implementation of Beckman Coulter technology as well as process changes to streamline workflow based on the tools and principles of continuous improvement, as practiced through the Danaher Business System
Creating customer facing outputs or deliverables in the form of presentations and/or written reports
Facilitating various continuous improvement events at the customer site to help them meet predetermined goals
Working with customers to establish clear expectations and metrics for performance if/when recommendations are adopted
Develop and nurture relationships with key customers through identification and implementation of best practices, ensuring delivery of promised outcomes after implementation of new DBS/Beckman Coulter solutions as well as through supporting growth and optimization of operations throughout the length of the customer-manufacturer relationship
Consulting will be delivered to customers in both the pre-sales and post-sales settings
Demonstrated competencies in areas of continuous improvement, process analysis, laboratory operations, data management and analytics, laboratory automation, system integration and implementation are strongly desired
Excellent customer-facing presence, presentation and communication skills required
Experience as a practitioner of lean and continuous improvement with experience using tools for advanced process analysis and improvement
Knowledge of Excel as an analytics platform for large data sets is preferred
Experience using Microsoft office tools Power to create presentations and other customer-facing deliverables
Experience as a facilitator of process improvement events within or outside of the laboratory setting is preferred
Successful presentations to senior staff / executives
Experience with Computer-Aided Design (CAD) in any program or platform is a plus
System thinking to enable laboratories to significantly improve performance
Prior work in a hospital /commercial laboratory environment is desired
Passion for improving healthcare outcomes
Familiarity and understanding of Beckman Coulter systems, automation and IT products is highly desirable
Ability and willingness to travel up to 75% of the time in North America for on-site work with clinical laboratory clients
Bachelor’s degree is required. Degrees related to Clinical Lab Science, BioMedical Engineering, Industrial or Process Engineering are preferred. Education in other engineering/healthcare related field is also acceptable
For internal Beckman Coulter candidates: 3+ years of experience working in a laboratory environment or selling/servicing into a clinical laboratory
For external candidates: 10+ years of experience working in a clinical laboratory setting, demonstrable experience in laboratory process analysis (3+ years is ideal) work is highly desirable

Process Consultant Resume Examples & Samples

Proven track record of process improvement outcomes
Experience with workflow automation tools
Knowledge of Humana systems, such as CCP, CRM and/or CAS
SQL reporting
Experience working with onshore and offshore production teams

Process Consultant Resume Examples & Samples

Facilitating and coordinating project activities required to ensure timely, successful project
Communicating all of the requirements and commitments to the client, project team and internal
Minimum of five - seven years’ progressively responsible healthcare experience including a good
The ability and willingness to travel to customer locations throughout the US approximately 75%
Willing to submit to a background investigation, including for example, verification of your past
Detailed knowledge of multiple GE Healthcare Business Solutions applications (IDX Flowcast

Process Consultant Resume Examples & Samples

Understands Resolution program / processes across line of business and ongoing redesign efforts
Experience with agile methodology
Experience with drafting process documentation
Ability to influence others
Previous leadership experience
Process mapping experience
Systems knowledge (e.g. CRM, CGX, CAS, MTV, Argus)

Itsm Process Consultant Resume Examples & Samples

Monitoring the network through Orion Network monitoring tool. Network devices includes Routers, Switches, Servers, VoIP Devices, and UPS etc
Monitoring the Network Devices threshold level of CPU, Hard Disk, Memory Utilization, Temperature etc
Escalating the issue to Concerned Teams, Network and Server owners when it requires
Publishing the outage and maintenance forums when there is an outage or change management
Adding, Modifying, and Deletion of device on monitoring tool (Orion NMS)
Preparing of Daily, Weekly & Monthly reports
Working with Orion NMS Vendor (Solar winds) if there is any error on monitoring tool
Should have good knowledge how SNMP, WMI system works
Good experience with Network Monitoring System, preferably Solarwinds. NPM, NCM
Basic windows administration includes troubleshooting events services
Basic SQL Server knowledge
PowerShell, batch scripting and java, etc. a plus
Basic knowledge of Linux admin/ troubleshooting and scripting a plus

Global CoC Smarter Process Consultant Resume Examples & Samples

At least 2 years of experience in one of the following: IBM (Blue Works Live), Operational Decision Manager (ODM), Lombardi, Oracle, SAP, PegaSystems or Tibco Process Modeling tools
At least 2 years of experience in Customer, Finance and/or Supply Chain functional processes
At least 2 years of experience in effective Consulting and Communication skills
At least 4 years of experience in one or more of the following: IBM (Blue Works Live), Operational Decision Manager (ODM, Lombardi, Oracle, SAP, PegaSystems or Tibco Process Modeling tools
At least 4 years of experience in Customer, Finance and/or Supply Chain functional processes
At least 4 years of experience in effective Consulting and Communication skills
Industry experience in Financial Services, Insurance, Public Sector or Industrial

Process Consultant Resume Examples & Samples

Identify and map optimization opportunities for client processes in radiology departments
Support the customer understanding the steps required to undergo process changes to implement solutions and work to accelerate the change process
Translate workflow optimization into measurable KPIs that can be monitored and adjusted
Work with GE data analysts to provide dashboards to support and monitor process optimization
Develop and provide benchmarks and analytics to help clients to compare their performance with others
Implement guidelines and combine them with data measurements to constantly analyze guideline compliance of customer units
Sell analytics and process improvement services to customers and support broader sales organization in commercial activities on healthcare analytics
Degree in business management or healthcare related discipline
Working experience in healthcare, healthcare IT or consulting industries
Combination of deep domain knowledge in healthcare processes, business knowledge, change management skills and industry knowledge to effectively drive change with the customer
Experience helping teams go through change and the change process, involving a complex scope with systems and process design and implementations
Strong communication, presentation and active listening skills
Language skills: Fluent Business German, fluent in English
Experience with problem solving and root cause analysis

Principal Process Consultant Resume Examples & Samples

Execute and provide technical and supervisory support to projects within Amec Foster Wheeler’s Business Solutions Group
Involved in conceptual and feasibility studies, optimisation work, and pre-FEED stages
Work closely with customers to understand their needs and produce designs and services to meet these needs
Be flexible, supporting several studies at the same time without missing milestones
Provide technical support to business winning activities as required (e.g.: generate and present technical papers, attend conferences, support proposal activities)
Able and willing to manage small technical teams including setting clear technical direction
Coach and mentor less experienced staff
Support recruitment activities and hold technical interviews
Identify issues and propose solutions using innovative and novel solutions, plus ability to grasp unfamiliar concepts
Complete technical design work to a high standard without supervision using Foster Wheeler and Client design methods, standards and data
Understand and propose wider business goals and guide the input and decision making for the department
Create a solid professional network within their immediate discipline and actively develops connections in the wider business community
Identifies deficiencies and improvement changes to established Foster Wheeler design methods, standards and data
Chemical Engineering Degree and Chartered Engineer
Up-to-date technical expertise and an extensive record of project execution in the field
Previous experience with a range of different Refining and / or Petrochemical technologies is required for Principal Consultants and Principal Process Engineers
Experienced in the execution of conceptual studies, optimisation work and front end engineering design stage of projects
Familiarity with industry-wide process simulation or Linear programming (LP) modelling software
Excellent analytical and conceptual thinking skills, ability to manage own work and the work of others, plus a strong customer focus and team-working skills
Readily adaptable with excellent communication skills
Ability to analyse logical problems or problems with several obvious relationships, systematically break a complex task into more manageable parts and identify the critical components of a problem

Provider Informatics Process Consultant Resume Examples & Samples

Bachelor’s Degree in Business, Finance or a related field or a minimum of 3 years’ relevant business experience
Comprehensive knowledge of Six Sigma data-based analytical problem solving methodologies
Ability to handle multiple priorities in a fast-paced environment
Ability to effectively tailor communication to varied audiences
Knowledge of health insurance industry, provider contracting and payment methodologies
Master’s Degree: MBA, MHA, MPH
PMP Certification or a track record of demonstrated success in leading business or IT projects

Senior Process Consultant Resume Examples & Samples

Develop and execute strategic plans for complex process improvement projects across the business enterprise. (Ex. Hospital Integrations, Warehouse Moves, New Technology Deployements)
Investigate and issue executive summary levels reports on areas for improvement in processes/service delivery
Maintain knowledge of current industry best practices and trends in technology and process and identify ways to apply to current business practices
Prepare and present project status reports to appropriate stakeholders/Project Management Committee, including to senior level Executives
Project Manage multi-functional, dedicated project teams in executing process improvement initiatives, including leading rapid improvement sessions using Lean techniques such as process mapping to remove waste from the processes, reduce cost and provide additional value to end users
Project Manage status meetings with project stakeholders to assess progress and plan activities
Project Manager projects focused on business needs, including customer satisfaction, process efficiency, and productivity
Responsible for delivery of products/services within budget and targeted delivery date
Responsible for large-scale, complex projects as detailed in FY goals and objectives (Ex. Hospital Integrations, Warehouse Moves, New Product Implementation
Serve as a consultant to senior executives in process improvement to business leaders, including techniques such as Lean, Six Sigma, process mapping, procedure development and documentation, etc

Finance Process Consultant Resume Examples & Samples

This role requires strong accounting skills, particularly in revenue accounting - CPA or Masters Degree in Accounting is preferred
Understanding of the revenue recognition business process and the impact of revenue accounting decisions
Ability to research, document, analyze, and suggest modifications to processes as they will be supported in SAP RAR
Willingness to provide technical accounting information and potential impacts of decisions even if the client seems firm
Knowledge of ERP systems and transaction flows for revenue, cradle to grave
SAP experience preferred
Ability to research unique situations and propose/recommend solutions that are compliant with accounting standards, process best practices, and the client’s internal control system
5 years Accounting experience

Process Consultant Resume Examples & Samples

CMB is one of the fastest growing businesses in the Bank and a key success story for the Group. Despite the ongoing challenging global and regional economic circumstances, the business continues to present a resilient performance. Going forward, CMB is keen to deliver on its strategy to attract the right customers who benefit from our international connectivity and strengthen our reputation as the leading international trade and business bank. A key priority will be driving balance sheet and revenue growth while maintaining absolute focus and execution of Global Standards, Risk & Compliance to ensure that our conduct matches our values
To achieve this, CMB must transform its way of doing business, with strong emphasis on customer driven propositions and new income streams, enhanced distribution channels, strengthened sales & marketing capability, robust strategy development and implementation & a keen focus on leveraging our leading international coverage and capability to strengthen our position as the Leading International Trade and Business Bank
US Business Implementation Team reports to the North America CMB Head of Business Management and acts as a strategy interface with Group Strategy and engages with a number of senior stakeholders in US CMB. The team leads implementation across US CMB sites by being a change agent and working with wider internal CMB and non-CMB stakeholders and external parties and assists in formulating local strategies for growth and implementation. The team is likely to be established as a Knowledge Centre that provides business consultancy in replicating success via a number of measures including sharing of best practices within the region and ensuring their timely implementation. This role is expected to support planning / implementation of key strategic initiatives and is expected to undertake a wide variety of operational tasks ranging from long term strategic reviews to short term operational and support requests, that requires regular interaction with and accountability to senior stakeholders in US CMB and regular reporting /presentations to senior management. The role holder will have access to confidential information and is expected to demonstrate high degree of reliability, trust and integrity
Good understanding of the Group and the CMB business, including products, services, systems & processes preferably gained through experience in front line roles
Business experience in a variety of roles (Corporate / Commercial Banking) centered on delivery of high quality customer service
Experience of managing and delivering cross-functional programmes
Leadership, management and coaching skills
Ability to lead, motivate other senior stakeholders, managers across a wide range of strategic initiatives and agendas
Experience in managing and delivering medium to large sized projects

Senior Process Consultant Resume Examples & Samples

Responsible for the enhancement of Store-level execution on all Corporate programs and initiatives
Act as the voice of the customer and the store staff and provide recommendations as to how the initiatives will impact our stores ability to service the customers from a capacity and resource perspective
Determine and facilitate the improvement of cross-functional collaboration by supporting all activities that will be executed at the store level and recommend priorities
Act as the liaison between Home Office and the field teams for Test initiatives to ensure that there is accurate and timely two way communication
Develop and maintain expert knowledge on all Store processes, governance and protocols to ensure clear, concise communication between the Corporation and the stores including Testing Office and Retail Ready guidelines
Drive value through continuous improvement initiatives to ensure the organization is consistently improving the quality and productivity of Store impacting initiatives
Develop strong working relationships with key client groups to ensure the communication and awareness of new processes support the improvement of dealer adoption and store execution of initiatives
Participate in enterprise and project committees related to specific Retail Operations processes. Recommend solutions and act as the gatekeeper for projects that are Store impacting
Provide input as an expert to metric designs for Store capacity processes
Provide project management support to our client groups; as it relates to Tests and Contests. Propose detailed and strategic recommendations to ensure retail readiness
Support change management and communication plans as required
Minimum of 5-7 years of relevant business, retail or process experience
Project Management experience an asset
Strong knowledge of MS Access, MS Excel
Expert knowledge of MS PowerPoint
Proficiency using MS SharePoint an asset
University or College degree or equivalent
Demonstrated analytical and problem solving skills
Demonstrated ability to provide insights using data
Demonstrated ability to be influential and persuasive without direct authority
Superior communications and interpersonal skills
Demonstrated ability to multi-task and adapt to changing priorities and tasks

Process Consultant Resume Examples & Samples

Act as a change agent to lead, facilitate, and manage change across the organization
Conduct analysis and propose process improvement initiatives
Deliver process assessments to include process mapping, requirements identification, risk and feasibility analysis, baseline metrics and benchmarking studies
Develop and execute a strategic plan for process improvement across the business enterprise
Develop and maintain detailed project plans for Supply Chain Management projects/initiatives, including requirements for internal and external (consultant) resources
Drive projects focused on business needs, including customer satisfaction, process efficiency, and productivity
Investigate areas for improvement in processes/service delivery
Lead multi-functional, dedicated project teams in executing process improvement initiatives, including leading rapid improvement sessions using Lean techniques such as process mapping to remove waste from the processes, reduce cost and provide additional value to end users
Prepare and present project status reports to appropriate stakeholders/Project Management Committee
Provide Six Sigma/Lean training and mentoring to all levels of the organization
Schedule and lead project status meetings with project stakeholders to assess progress and plan activities
Serve as a consultant in process improvement to business leaders, including techniques such as Lean, Six Sigma, process mapping, procedure development and documentation, etc

IT Risk Management Process Consultant Senior Resume Examples & Samples

1) Participates in or leads the analysis of information technology implementations, external partners/vendors, and/or business processes to identify information security risks and develop recommendations for risk treatment alternatives in response to identified risks
2) Facilitate on-going monitoring and evaluation of established internal control processes by creating and maintaining detailed, comprehensive documentation
3) Serves as an advanced level consultant and liaison to the rest of the organization and its affiliates for interpreting organizational information security policies, standards and guidelines
4) Serves as an advanced level consultant and liaison to the rest of the organization and its affiliates providing consistency of contact, positive representation of Information Security Services, and confirmation that advised solutions are (a) regarded as standards of good practices in the industry and (b) aligned with corporate and IT strategy and compliant with chosen standards and regulatory requirements
5) Serves as an advanced level consultant and liaison to the rest of the organization and its affiliates regarding exchange of information between the organization and external trading partners. Provides support for and participates in structured organizational processes (e.g., architecture, change, risk, resiliency, incident, problem, CMDB and asset management)
6) Oversees and executes the day-to-day operations of the processes within scope which may include participation in an on-call rotation for support of systems outside of normal business hours
7) Contributes to the adoption of processes through the development of awareness, communication and training materials that target a wide variety of audiences to ensure the successful implementation of initiatives
8) Researches and stays abreast of best practices related to the information security and information security trends in the healthcare industry. Interacts with IT and Business process stakeholders to gain awareness of emerging needs
9) May mentor team members to build a skilled and motivated team

Process Consultant, Global Services Resume Examples & Samples

University Degree in the area of user experience or equal proven competence
3 years of experience in implementation of workflow solutions and/or process consulting
Deep knowledge about Ascom primary user target groups (healthcare) and their work environment
Knowledge within regulatory aspects of implementing workflow solutions in Healthcare
Professional level written and verbal communication skills in English
Fluent in at least one of the languages Swedish / Norwegian / Danish
It is a pluss if you have experience from a related role to healthcare

Workday Process Consultant Resume Examples & Samples

Following the strategic direction set by senior management when establishing near term goals
Handling decisions that have a major day-to-day impact on areas of responsibility
Minimum 1 year hands on HCM/Finance/Student implementation experience
Health or Public Sector (State or Local Government, Nonprofit, Higher Education) experience required
Minimum of 1 year of demonstrated implementation/configuration experience with HR/Finance/Student systems
Desire to work with Health, Education, State or Federal entities
Desire to be a part of a fast-paced culture with a focus growing the business

Process Consultant Resume Examples & Samples

Acts as lead for ad hoc projects relating to banking relationships, and process/system changes and improvements
Act as liaison for the Treasury team with other business areas, vendors, and project resources
Maintain working knowledge of the daily cash positioning function and acting as backup to the Cash Control Specialist
Maintaining working knowledge of the Treasury Work Station modules, process flows and general ledger programming codes
Work with the data analyst to perform analysis for cash positioning, fee analysis, and concentration limits
Bachelor's Degree in a business related discipline and 2 years work experience, which could include process design/redesign - in lieu of a degree, must have 4 years of related work experience in a business or technical role
Knowledge of processes/systems, user functionality and various system environments
Intermediate computer skills including MS Word, Excel, PowerPoint and Lotus Notes
Strong interpersonal and communication skills with the ability to interact effectively with others at all levels within the organization, including senior management and executives
Ability to conduct formal presentations
Good organizational skills with the ability to multi-task, set priorities follow up on open items, and attention to detail
Good negotiation skills with the ability to work with others to reach mutually agreed upon solutions
Prior process management experience
Good presentation skills with the ability to deliver formal presentations to peers and/or other internal teams
Must be able to work with deadlines and changing priorities
Must be self-motivated and have the able to work both independently and in a team environment

Process Consultant With Life Sciences Domain Resume Examples & Samples

Gather inputs for process documentation
Document Processes using gathered inputs
8-10 Yrs of work experience in Life Sciences Domain
Experience in Process documentation, as – is process mapping and process optimization
Good knowledge of statistical techniques and metrics is good to have
Auditing/ SQA skills
Development/ project work experience / background
Proficiency Legends

Process Consultant Resume Examples & Samples

Consults with projects, management, and executives within and outside the Technology Development organization on the tailored implementation and use of standard agile processes, procedures, measures, and tools to achieve conformance with required standards and identified business objectives
Assesses projects and organizations against identified assessment to identify strengths and weaknesses
Evaluates information collected from user feedback, Software Quality Assurance, measures, assessments, lessons learned, etc. to identify, quantify, and propose improvements to process assets
Consults with organizations on the development, execution, and assessment of improvement plans and establishes improvement infrastructure
Develops and oversees plans for piloting proposed improvements and measures to assess the quality, efficiency, and effectiveness of the improvements
Advises efforts to develop and measure identified improvements for quality, efficiency, and effectiveness of process assets

IT Process Consultant Resume Examples & Samples

Active Secret Security Clearance
4-6 years of relevant experience
Undergraduate degree or equivalent combination of education and work experience
Experience with IT customer service
Experience in producing document and email content that requires strict attention to details to achieve accurate results
Experience or knowledge of a user self-service identity management application, such as MS Forefront Identify Manager (FIM) and/or Microsoft Identify Manager 2016 (MIM)
Experience with and/or knowledge of ITIL Framework
Experience with or knowledge of Agile methodologies
Experience with diagramming tools such as Visio
Experience with or knowledge of how to write plans (e.g., Communications plan)
SharePoint development and management experience
Identifying process improvement opportunities and making recommendations
Have experience with data and/or statistical analysis
Active Secret or Top Secret Clearance

Solutions & Process Consultant Iv-exempt Resume Examples & Samples

The Solutions and Process Consultant (SPC) is involved with the business partner in all phases of the project lifecycle, including the project conceptualization phase
The SPC is responsible for clarifying and validating the business needs for new and/or enhanced products, services or optimized business processes
The SPC is responsible for project management, change management, business consultation, coaching, and design, delivery, and evaluation of process improvement work
The SPC may provide consultancy in strategy and planning, workflow and process design, and product development
The SPC may also assist the business partner with opportunity identification, business case development and business project management

Process Consultant Resolution Team Resume Examples & Samples

Achieve greater flexibility to more easily respond to evolving business needs, regulatory changes and competitive pressures
Provide greater interoperability to foster a Thrive Together culture across the organization to resolve members complaints quicker and more effectively
Ensure compliance
Enable the Resolution Team to institute a repeatable and scalable model that meets our business needs, makes associates successful, delivers a positive consumer experience for members and providers, and drives value for Humana
Support the program by creating and/or updating documentation related to platform initiatives. Leveraging Humana best practices for operational documentation
Understanding the business request, vision, scope, and stakeholders
Understanding Agile methodology
Responsible for documenting business processes, writing huddles, working with Frontline Leaders, developing workflows and step action plans, conducting side-by-sides, and conducting handoffs to training
Working in partnership with stakeholders to identify and resolve barriers to performance from determining root cause analysis, creating process mapping, and resolution to support process implementation and drive for implementation excellence of the platform
Recommending process development and improvements for current and future/desired state to support the platform
Outlining milestones to capture business needs and expectations for deliverables with target dates
Comprehensive knowledge of Microsoft Office Suite and Visio
Effective Facilitation Skills

Product & Process Consultant Resume Examples & Samples

Researches current and potential initiatives to implement and improve workflows, machinery types and costs
Ensures effective performance for various sites
Analyse key performance indicators to continually drive improvement
Creates and monitors processes to ensure high productivity and encourages continual improvement and operational efficiency
Perform relentlessly: execute the day-to-day, as well as supporting expansion
Work alongside other key stakeholders such as our restaurant partners, on-site operations team and the tech department to implement new production methods, techniques and equipment
Be the eyes and ears of our operation: keep your finger on the pulse of the delivery fleet and investigate and stop potential hazards and barriers in production

Utility Process Consultant Resume Examples & Samples

Graduation from high school or equivalent plus 8 years of experience related to the power plant and electric service delivery
Education may substitute for experience up to four (4) years
Conduct root cause analysis or equipment failure analysis and prepare technical reports of findings and recommend corrective or preventive actions
Analyze and identify technical and operational problems and equipment malfunctions
Prepare designs, drawings, prints, calculations and test procedures for engineering review and approval
Evaluate effectiveness and efficiency of operating procedures and/or work instructions for utility operating and control systems such as electrical, protection & control, mechanical, and chemical treatment programs and recommend revisions and clarifications accordingly
Provide technical leadership for teams where utility personnel are engaged in major repair, construction, engineering or improvement projects
Identify potential environmental, product or procedural noncompliance issues. Troubleshoot equipment abnormalities, recommend and implement related repairs or modifications necessary
Write specifications; evaluate bids and proposals for equipment and/or purchases as required. Prepare budget and procure materials and equipment needed to implement services
Provide advice and counsel to utility supervisory personnel on operating and maintenance procedures. Provide outage and clearance technical expertise to minimize outage times and associated costs
Develop lesson plans for training of personnel in assigned skill areas. Provide training of personnel as needed to improve skills and maintain appropriate knowledge. Evaluate training programs in the marketplace and maintain database of appropriate cost efficient supplementary training
Conduct job task analysis to improve effectiveness
Perform engineering support, and project management functions as required
Knowledge of power plant and electric service delivery operations
Knowledge of applicable processes, techniques, and methods
Knowledge of Federal, State, Local laws, and ordinances
Knowledge of city practice, policy, and procedure
Knowledge of leadership and project management techniques, principles and processes
Knowledge of ISO or other Quality Management systems
Knowledge of performance measurement processes
Skill in communicating technical information to customers
Skill in completing detailed, complex analysis
Skill in using computer and related software applications related to area of, power plant and electric service delivery operations
Ability to work independently and/or to lead teams
Ability to understand vendor specifications and predict their impact on current equipment and/or processes
Ability to develop and conduct training program various personnel in assigned skill areas

Senior Process Consultant Pensiamo Resume Examples & Samples

Develop and drive projects focused on the pursuit of business requirements, which will be documented in Business Requirements Documents
Develop and execute a strategic plan for projects across the business enterprise and document in a Project Charter or Statement of Work
Develop and maintain detailed project plans for Supply Chain Management projects/initiatives, including requirements for internal and external (consultant) resources, including Team Engagement Charters
Hire, train, lead, and develop staff of Project Managers and Project Analysts
Investigate areas for improvement in processes/service delivery of projects
Lead multi-functional, dedicated project teams� clients, primarily located in the United States, through development of detailed Project Management Plans. Sr. Project Manager will delegate tasks and individually perform tasks to support the project. Schedule and lead project status meetings with project stakeholders to assess progress and plan activities. Support will be provided on-site for the clients and as appropriate from remote locations
Maintain knowledge of current industry best practices and trends in project management, technology, and processes to continually identify ways to apply to client's current business practices

Process Consultant Senior Resume Examples & Samples

In collaboration with organizational leadership, facilitates, coaches, and completes clinical and operational process events using lean methodology and quality tools throughout the organization
Identifies, quantifies, and prioritizes opportunities for business unit improvements and in partnership with dept. directors will develop, execute, and monitor business unit performance contracts
Trains, coaches, and facilitates lean events utilizing basic tools of lean: value stream maps, A3, 5S, PDCA, etc
Serves as primary resource for advanced tools of lean and contributes expertise in knowledge of Data, Object, and Process Modeling, Lean architectural design elements, Six-Sigma techniques, Work-load leveling, Staff utilization formulas and business process capacity analysis, and business and patient care process simulations
Accountable for System Lean Performance Scorecard development and monitoring
Assists in supervising department staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed
Requires a Masters degree in Industrial Engineering, Nursing Administration, Business Management, Organizational Development or related field required with 3 years relevant experience or a bachelors degree with 5 years work experience in industrial engineering, nursing administration, or experience in facilitating process improvement/lean thinking/six sigma or quality management for business operations
Previous work experience with health care preferred
Advanced computer skills in MS Word, Excel, and PowerPoint
This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Oklahoma State Drivers License as well as a driving record which is acceptable to our insurance carrier

Process Consultant Resume Examples & Samples

Analysis/evaluation of business and/or system process and functional requirements, development of business cases, vendor support during implementation
Develops/maintains and changes business processes, and understands the business processes of internal units and vendor partners and how they relate to our functional areas
Develops and recommends changes to business processes
Project management, process improvement, meeting facilitation and coordination
Demonstrates functional area understanding of business processes thoroughly seeks to understand cross functional areas
Directs the analysis and oversight of enterprise-wide or vendor partner needs in project areas, such as new/existing business operating models, innovative approaches to new solutions, market research of emerging or available product functionality and operational readiness assessment
Accountable for tracking/monitoring and reporting for senior management
Background in process re-engineering, consultation or project management
Hands-on experience in the application of business process analysis tools including but not limited to: Current state processes analysis, current state performance and metrics, issue identification, root cause analysis, business case development, cost benefit analysis, future state design, roles and responsibilities, metrics, process control and management
Develops relationships with upstream and downstream business partners
Must be able to work independently and be a strong thought partner with leaders and other team members
Strong written and verbal communication skills, must be able to adjust verbal and written communications depending on audience e.g., executives vs. project team vs. front line staff
Proficient in MS Office suite of products, MS Visio, MS Project
Project Management or a process re-engineering certificate
Lean Certification strongly preferred and Six Sigma Green Belt Certification (within 2 years)
Master’s Degree and 2 years’ experience as a Management/Process Consultant, Business Analyst or Project Manager or Bachelor’s Degree and 4 years’ experience as stated above
If no degree, 6 years’ experience as a Management/Process Consultant, Business Analyst or Project Manager

IT Process Consultant for Customer Resume Examples & Samples

Pro-actively managing and consulting global best practices for Customer, Vendor and Bank Master Data for all businesses
Fostering synergies across the businesses by providing cross-divisional process standards and solution standards
Leading IT projects with regard to Customer, Vendor and Bank Master Data solutions and their deployment
IT Application consultant responsible for the Customer, Vendor, Bank MD solutions and their enhancements

Process Consultant Resume Examples & Samples

Work as part of a project team to deliver results within a set timetable; may lead a component of a work-stream from concept to implementation
Build repeatable, scalable solutions
Apply the PTO methodology and can coach others at Humana
Capture process metrics and perform root cause analysis using quality process improvement tools and statistical analysis
Identify gaps and develop improvements
Summarize and present insights to stakeholders and operational leaders
Identify short & long term impacts both qualitatively and quantitatively
Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience
Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively removes barriers and manages constraints
Proficiency with Microsoft Office Suite, Visio (or similar process mapping tool), and statistical software packages
Strong interpersonal, written and oral communication and presentation skills; demonstrated ability to interact with leaders and stakeholders
Six Sigma / Lean or similar process improvement experience with experience in applying a variety of process improvement tools; Six Sigma Green Belt achieved within 1 year in role on PTO team
Ability to perform qualitative and quantitative statistical analysis
At least five years of work experience, 2+ years process related; has supported operational leaders in scoping, planning and implementing mid-size process initiatives (> $100 K in impact)
Six Sigma/Lean or similar process improvement certification
Problem Solver
Thorough knowledge of consulting frameworks

Banking Center Operations & Process Consultant Resume Examples & Samples

Conduct frequent observations within Banking Centers to inspect client interactions, employee use of prescribed client service protocols, use of banking center technology, marketing/merchandising placement, business partner interaction and workforce management. Provide behavioral reinforcement to achieve desired outcomes and improve the total bank experience from a client’s point of view. Role model expected behaviors for Banking Center employees and provide immediate coaching
Optimize results by developing and implementing banking center procedures; enhance the client experience with acceptable risk, eliminate actives that drive non-profitable business, remove existing performance barriers, ensure Banking Centers are in compliance with established operating policies and procedures and all outside regulatory requirements. Coordinate research and investigation of regulatory and other customer complaints and employee relations issues and escalate to management for resolution or recommended disposition
Use the following reporting: client experience, employee engagement, banking center risk, banking center production and performance, financial loss, digital transaction and workforce management to identify developmental opportunities and recommend strategies to enact change within banking centers and individuals
Contribute to overall banking center employee development
Ability to critically assess banking centers, processes, employee behavior, and risk exposure to ensure positive client experience
Ability to develop a collaborative partnership with the banking center sales leadership team
Superior knowledge of financial products and services, bank operations, practices and procedures
Advanced knowledge of applicable consumer banking laws, banking regulations and industry compliance issues
Strong ability to develop and maintain relationships with banking center staff and representatives of other Bank lines of business – market leadership, mortgage, investments, banking center business banking, treasury, wealth, business/commercial banking – to influence behaviors that drive overall performance
Ability to provide leadership and direction, coach employees for improved performance and influence change
Ability to make recommendations to senior management on revenue, products/processes, and/or cost savings opportunities

Dealership Process Consultant Resume Examples & Samples

Seeking experienced Dealership Process Consultants to work with large volume dealerships on process improvement, in both sales and fixed operations, around the Customer Experience
Identified candidates will utilize "Voice of Customer" data and dealership observations/interviews to improve customer experiences and grow customer loyalty
Must also work with local Business Center and coordinate dealership meetings with field staff
Most important, the identified candidates must project genuine enthusiasm for "the Customer" and have the ability to cultivate that same passion within the dealerships they are working with
Extensive experience in leading change management initiatives -Strong conflict-resolution skills and the ability to manage difficult situations/conversation
Strong negotiator, motivator, self-disciplined -Strong communication skills, both oral and written
Ability to Multi-Task and prioritize -Dealership financial statement expertise
Forward Thinking
Previous dealership operations experience a plus -Demonstrated training/facilitation experience
Ability to produce desired business results -Proficient in Microsoft Word, Excel, PowerPoint, SharePoint

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