Business Process Consultant Resume Samples

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M Bergnaum

Maryse

Bergnaum

30568 Gleason Harbors

Detroit

+1 (555) 202 5615

30568 Gleason Harbors

Detroit

Phone

p +1 (555) 202 5615

Experience Experience

Phoenix, AZ

Business Process Consultant

Phoenix, AZ

Fritsch-Von

Phoenix, AZ

Business Process Consultant

This position reports to the Manager, Heatlh Care Analysis in the Provider Engagement and Performance Management department
Develop and execute work plans, timelines, and other relevant project management tools in relation to these efforts
Provide feedback to Service Managers in the Global Delivery Centre (GDC) on the performance of processes - identify gaps and areas for improvement
Provide rework scorecard recommendations as well as gather and manage update requests driven by key stakeholders
Develops project work plans, project management and periodic assessment
Develop, manage, and analyze rework scorecard that consolidates multiple data components/intakes across all UHC LOBs (E&I, M&R & C&S)
Develop, manage, and analyze rework scorecard that consolidates multiple data components / intakes across all UHC LOBs (E&I, M&R & C&S)

Dallas, TX

Business Process Consultant Telecommute

Dallas, TX

Yost Group

Dallas, TX

Business Process Consultant Telecommute

Manages the day-to-day operations and assigns work, manages issues
Assist in the creation, implementation and evaluation of Total Quality Management (TQM) programs
Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
Manage, prioritize, and assess the impact of defects, including providing key input on the decisions to fix or defer
Create, control and improve end-to-end business processes
Create, control and improve end - to - end business processes
Create meaningful and relevant presentations to leadership to communicate top quality & continuous process improvement opportunities

present

Los Angeles, CA

Senior Business Process Consultant

Los Angeles, CA

Rodriguez Group

present

Los Angeles, CA

Senior Business Process Consultant

present

Strategic in developing, implementing and administering programs within functional areas
As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level
Responsible for direct interaction with different committees and/or management
Work with Executive Sponsors to ensure the Lean Six Sigma (LSS) program is delivering on stated objectives
Develop new data-driven initiatives that will enhance prospective savings
Prioritize and manage multiple savings initiatives simultaneously
Work with Executive Sponsors in Human Resources to ensure Six Sigma program is in-line with the strategic objectives

Education Education

Bachelor’s Degree in Business

Kaplan University

Bachelor’s Degree in Business

Skills Skills

Technically savvy with proficiency in MS Office (Word, Excel, PowerPoint and Access); ability to learn new computer systems quickly
Excellent communication and interpersonal skills with ability to promote trust and collaboration to build strong relationships
Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
Excellent verbal and written communication skills, with the ability to create concise presentations to deliver appropriate level of detail to senior management
Responsible for quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement using applicable tools
Able to provide a valid Texas driver’s license and present and maintain a good driving record
Knowledge of Distribution/Branch systems is desired as is a strong aptitude for technology
Excellent project management skills and ability to manage multiple projects and tight deadlines
Solid knowledge of project management principles

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Principal Business Process Consultant Resume Examples & Samples

Travels to strategic customer sites across EMEA to lead business process consulting engagement teams
Partners with customer leadership, subject matter experts, and Sabre Account team leadership to identify and define business process improvement opportunities and recommend quantifiable solutions to achieve improvements
Understands key success factors of an industry and integrates them with respect to client's and competitor's major products, services and processes
Understands key performance indicators for a client's industry and chosen market position. Analyzes how these indicators translate to key processes within the client
Acts internally as a subject matter expert on the topics of customer operational needs and best practices and provides insightful feedback to Sabre Sales, Operations, Marketing, and Product leadership
Prior engagement lead experience preferred
Prior experience in delegating work to subordinate or less experienced team members on engagements
GDS knowledge
Contact center knowledge

Business Process Consultant Resume Examples & Samples

Knowledge of Distribution/Branch systems is desired as is a strong aptitude for technology
Detailed knowledge of systems and applications used by Personal Banking
Consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, resolve conflict & execute with limited information & ambiguity
In-depth knowledge of Line management
Knowledge of frameworks & process maps
Experience in documentation of policies and procedures
Able to work well within a team and as an individual contributor
Open to change, tolerant of ambiguity
Highly motivated & demonstrates initiative
Well-organized & Detail oriented
The incumbent must be able to making decisions, meeting deadlines, performance standards and possibly multiple priorities

Smarter Business Process Consultant Resume Examples & Samples

1) Business Process Modelling – Business Process Management best practice standards, models and solutions. Including experience o IBM BPM, ODM, BlueWorks Live and Case Manager
2) Process Improvement and Optimisation – business issue identification and recommended resolution using Lean, SixSigma methodology. Compelling business case development
3) Business Process Change – end to end business process transformation based on designing and implementing new simplified ways of working across the enterprise
4) Business Data Analytics and Productivity Modelling – big data, process scenario modelling, statistical process analysis and delivery of business process insights to support leaders in identifying opportunities for increased strategic value
5) Business Advisory - Business relationship management, application of industry expertise and leadership of business process change projects. BPM project management, thought leadership, solution innovation and change management
6) Technical delivery of best in class process-oriented solutions
At least 4 years experience in Industry or Consulting
At least 4 years experience in an open mind to best of breed technology solutions
At least 4 years experience in business transformation
Spanish: Fluent
Lombardi/IBM BPM
Appian
Metastorm
Javascript
CSS, HTML
RDBMS
Messaging / Communication
SOA

Business Process Consultant Manuf Resume Examples & Samples

Work with the sales team to determine the Customers’ breadth and depth of their overall needs
Demonstrated experience in managing large enterprise business transformation programs
Ability to be highly effective in a matrix management organization
Functional Knowledge of supply chain management, distribution, manufacturing, quality and product lifecycle management
Hands-on domain knowledge of manufacturing industry
Functional knowledge of supply chain management, distribution, manufacturing, quality and product lifecycle management
5 to 10 years of experience in a fast-paced high-performing global service delivery environment

Business Process Consultant Resume Examples & Samples

Strong Business Analytics experience with proven technical skills used in analyzing data, identifying trends, building business cases and making recommendations backed with appropriate analytics
Knowledge process mapping, value stream mapping, Process benchmarking and process excellence frameworks
Experience in implementing and sustaining change/improvements (change champion), while being open and tolerant of ambiguity
Excellent verbal and written communication skills, with the ability to create concise presentations to deliver appropriate level of detail to senior management
Detailed knowledge of systems and applications used by Personal Banking and Card
Ability to work well within a team and as an individual contributor
Master user of Excel, SQL & Access
Proficient in Relational database
Bilingual Preferred (French & English)

Business Process Consultant Onboarding & Digitization Resume Examples & Samples

Possesses a university degree/college diploma and/or 5+ years of progressive business analysis experience, supporting medium- to large-size projects
Demonstrates strong knowledge of the account opening process and the client onboarding experience (ideally from a Financial Institution or large enterprise background)
Knowledge of Digitization and workflow,
Wealth management or Personal and Commercial Banking background as it related to onboarding is preferred
Senior-level business analyst skills through the project lifecycle
Discovering Business Process & Modelling towards Automation/straight through with the goal of improving processes and enhancing customer experience
Experience working within agile methodology

Business Process Consultant Resume Examples & Samples

Work with the project development team to develop the web application based on CDC requirements
Develop the graphical user interface (GUI) for the web-application by integrating web-maps using Microsoft’s Silverlight API and HTML5
Develop a detailed layout plan for a graphical user interface (GUI) that will enable public health officials at CDC to easily access and interpret the results of scientific analyses produced by the web-application
Evaluate contemporary data visualization techniques and evaluate their visual and operational tradeoffs for the web-application
Develop scripts to automate and enhance the efficiency, accuracy and abilities of our spatial data holdings
Employ best practices for system design and technical documentation
Create technical and functional database design documents
Conceptualize the global risk assessment process and identify open source data around which the risk assessment process will be operationalized
Ensures systems meet Section 508 standards
Identify, collect, clean, organize and update new and raw data sources for web-map use by ArcGIS and migrate data sources to SQL Geodatabase
Maintain GIS data and support map services
Publish map services for the mobile application
Assist with the support and maintenance of ArcGIS Server and ArcSDE and any spatial database related software
Transfer and load the spatial data into SQL Geodatabase MILESTONE
Design a geo-database and a corresponding plan to develop the database in consultation with project SME’s DELIVERABLE
Must have Bachelor's degree
Must have 5 years’ experience as a Business Process Consultant
A meticulous approach to work and an eye for detail
Ability to work in a high energy environment with demanding deadlines
Able to work well alone as well as within a multidisciplinary team via email as the primary form of communication with the team
Self-starter and highly motivated, with a demonstrated ability to meet deadlines

Business Process Consultant Resume Examples & Samples

Provide support for business process activities and methods, and leading team activities for moderately complex initiatives, deliverable development, issue resolution, and resource planning efforts
Guide the development and evolution of the Trustmark Business Process Excellence Methodology
Ensure appropriate application of best practice standards, guidelines, procedures and tools for analyzing, designing, and implementing business process excellence initiatives, process redesign and continuous process improvement
Support the business process excellence team in the analysis of process data to deliver project value to the organization and understanding their process from start to finish, the measurements that are important to that process, and ultimately optimizing the process to improve the measurements
Understand how the process works and opportunities for change
Assist in creating a process monitoring structure for continuous process improvement
Bachelor’s degree in Business or Technology required. Master’s degree preferred
3 years of experience in one or more technology, insurance, or health and wellness business functions, e.g., Product Development, Marketing, Customer Service, Member Inquiries, Implementation, or Service Delivery OR 5 years of experience
2 years of experience in process activities, including process methods and techniques, group facilitation, deliverable development, metrics development, process tool usage, and team participation
1 year experience with a process modeling tool, (e.g., IBM BlueWorks Live) preferred
1 year experience with a statistical analysis tool, (e.g., Minitab) preferred
1 year working with a project management methodology preferred
Experience preferred in using a quality improvement program such as Total Quality Management (TQM), Six Sigma, Lean, etc. / with Black Belt certification
Leadership of process improvement or process reengineering projects and teams, with focus on process specific activities of the project
Experience analyzing and interpreting data to aid timely business decision making, to include appropriate people and teams in the decision-making process, and to communicate decisions effectively
Experience in project management skills with knowledge of project methodology and associated deliverables
Knowledge of statistics and statistical analysis for decision making
Knowledge and skills in the development and management of business metrics
Interpersonal and team skills with the ability to work cross-functionally with executive management and functional leaders on sensitive and/or emotional issues; technical skills with the ability to learn quickly; verbal and written communication skills with the ability to discuss, explain, clarify, and resolve processes, issues and statistics with all levels of staff and management
Facilitation and group leadership skills
Ability to adapt to change and respond to new and unexpected situations
Ability to provide input and work with a team to craft solutions and gain consensus
Ability to improve knowledge and skills and share with others

Business Process Consultant Resume Examples & Samples

5 years of experience in one or more technology, insurance, or health and wellness business functions, e.g., Product Development, Marketing, Customer Service, Member Inquiries, Implementation, or Service Delivery OR 10 years of experience
5 years of experience in process activities, including process methods and techniques, group facilitation, deliverable development, metrics development, process tool usage, and team participation
3 years experience with a process modeling tool, (e.g., IBM BlueWorks Live) preferred
3 years experience with a statistical analysis tool, (e.g., Minitab) preferred
3 years working with a project management methodology preferred

Senior Business Process Consultant Resume Examples & Samples

May be Green Belt or Black Belt Certified
Role will focus on process improvement and technology initiatives. Requires ability to communicate clearly and concisely with senior leaders
Responsible for effective process analysis, design and execution for strategic initiatives and manage the development, funding and execution of business strategy
The position will interact with business users as well as technology, change management, audit/compliance, learning and communication partners, senior executives
The ability to influence and lead diverse groups is a key factor for success in this role. The ability to plan, drive and lead teams to results is important
Strong individual contributor, self-managed and able to work independently or with a team
Green Belt, Black Belt or Master Black Belt certified
Possesses extensive technical and/or functional knowledge
ARIS Modeling Expertise
Global Compliance, Audit, Regulatory experience
5+ Years (per current guidelines), 8+ preferred

Business Process Consultant Resume Examples & Samples

Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes
Organize, lead and facilitate cross-functional project teams. Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
Collect and analyze data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls
Provides consultation on the use of re-engineering techniques to improve process performance and product quality
May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses
Leads process improvement projects within the business unit and of moderate complexity. These projects could be provided by the business partners or defined independently
Coaching and mentoring of Yellow and Greenbelts will be required, although moderate. Receives little-to-no instruction on day-to-day work. The process improvement culture within the locations is moderate to high, possibly requiring moderate change management activities
Strong financial acumen/experience in calculating cost benefit analysis and ROI (helping other Black Belts and Green Belts identify financial savings)
Self-motivated, organized and capable of pro-actively identifying, sourcing, and handling multiple projects (3-5 projects at any one given time) to successful completion
Experience with cross functional projects involving executive level members as well as support staff and line level employees
Data analysis and predictive modeling experience; ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization
Advanced PC skills: Proficient in Microsoft Office including Word, Excel (v-look ups, pivots, If statements, charts, graphs), Access (query, table comparisons, build macros, build multiple links, create dashboards), PowerPoint and Visio (development of process flows, map design layouts, value stream mapping)
Excellent communication and interpersonal skills with ability to promote trust and collaboration to build strong relationships
Exposure to Six Sigma and or other process improvement methodologies preferred
Minitab experience preferred
Solid P&L understanding and business acumen: ROI, IRR, Cost benefit analysis, Sensitivity analysis
Experience as project leader of remote project teams preferred
Knowledge of the healthcare distribution industry is preferred

Senior Business Process Consultant Resume Examples & Samples

Provide consultative services to our senior executives and business unit managers including analysis of business processes and value streams, business case development, and strategic project identification
Manage both operational and strategic projects throughout various areas of the business to deliver incremental revenue, cost/expense reductions, and working capital optimization
Act as a change agent driving cultural change focused on the success of our business and its customers
Work with Executive Sponsors to ensure the Lean Six Sigma (LSS) program is delivering on stated objectives
Minimum of 6 yrs project management, management consulting, and/or process improvement experience
Demonstrated ability to motivate, influence and gain commitment at all levels of the organization
Strong facilitation and oral/written communication skills. Confident presenter and public speaker
Proven track record of results from the application of process improvement methodologies and effective change leadership
Strong working knowledge of Six Sigma, Lean, Kaizen, and Workout tools, problem solving / root cause analysis and process management
Strong project management skills and experience in developing project plans
Strong financial (P&L) understanding and business acumen required: ROI, IRR, cost benefit analysis, sensitivity analysis and presenting business cases to Senior Leaders
Experience leading projects across organizational boundaries
Experience leading or managing matrixed teams highly preferred
Experience coaching others in process improvement frameworks and/or delivering training desirable
Experience in a health care services (distribution, technology, or services) environment preferred
Experience as a management consultant preferred

Business Process Consultant Resume Examples & Samples

4 year college degree, MBA a plus
Exceptional business acumen/aptitude
Strong financial acumen, including the ability to calculate cost benefit analysis and ROI, conduct financial analysis, identify financial savings, and interpret P&L
Data analysis skills, including interpretation, analysis and evaluation of reports
Excellent communication and interpersonal skills with ability to promote ideas, build collaboration and trust
Strong problem solving, analytical and decision making skills
Self-motivated, organized and capable of handling multiple responsibilities and projects to successful completion
Strong change management skills highly desired
Proven track record of executing in an unstructured environment
PC skills: Microsoft Office (including Word, Excel, Access, PowerPoint and Visio)
Healthcare background a plus
Predictive modeling analysis experience a plus
Knowledge of SQL and visualization tools (Tableau) are a plus

Business Process Consultant Resume Examples & Samples

Apply DMAIC, DMADV, Lean and Project Management methodologies to successfully complete improvement projects and realize targeted benefits (operating profit, revenue, etc.)
Coaching Green Belts and other Lean Six Sigma practitioners (Green Belts, Process Owner, Sponsors, etc.) in their application of Lean Six Sigma methodologies
Develop Operational Excellence strategy and goals with accountability to meet goals for assigned business areas
Providing expert knowledge and support of Operational Excellence strategies across OptumRx
Deliver Lean Six Sigma training / workshops
Develops action plans and identifies / assigns resources to execute plans
Proactively develops and maintains broad knowledge of the technical disciplines; applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results
Acts as a catalyst for innovation at OptumRx; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources
Make presentations to Senior Leadership
5+ years of experience successfully leading initiatives / projects
3+ years of experience with documenting processes and practices in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint, Project, Sharepoint, Visio)
Intermediate Minitab Skills
Six Sigma Methodology
Black Belt Certification or ability to obtain it within 6 months of start date
Prior experience in delivering training / facilitating large workshops
Self - starter with an engaging leadership style, solid influencing and facilitation skills who will quickly develop relationships across the organization while building a collaborative work environment
Proven track record of execution - successful results in leading end - to - end project execution
Demonstrated ability to communicate ideas clearly and concisely (Front Line Staff through Executive leadership)
Ability to build credibility with business partners by providing common repeatable processes and program transparency
Detail oriented - getting "into the trenches" to evaluate all aspects of operations
Pivotal to success will be the ability to take a hands - on approach to getting the information needed and driving effective and lasting change
Candidate should have a proven track record of success in a matrix organizations, ability to handle changes in a fast - paced environment, flexibility and a high level of motivation
Previous Team Lead or Project Lead experience with the demonstrated ability to lead teams effectively

Business Process Consultant Resume Examples & Samples

Five to seven years related experience; previous experience in health care and/or insurance highly desired
Demonstrated experience and skill in training, presenting and facilitating
Ability to work in a team environment, and troubleshoot with peers
Strong oral and written communication skills required
Must be a self-starter with strong initiative
Ability to handle multiple projects and tight deadlines
Must have demonstrated analytical/research skills, proven adeptness at detail work and the ability to formulate solutions
Ability to easily adjust to changing requirements and priorities
Intermediate skills with Microsoft Access and Excel are necessary

Business Process Consultant Lauderdale, FL Resume Examples & Samples

Provides policy guidance on assigned initiatives so that end-to-end processes are considered for maximizing effective implementation
Performs detailed analysis of data, workflows, policies, procedures, organization of staff, skills and offer potential solutions in order to execute initiatives
Possesses and utilizes knowledge and experience leveraging IT solutions

Business Process Consultant St Louis, MO Resume Examples & Samples

Assists business case development for those proposed initiatives to which are assigned to ensure adequate assessment of opportunities, risks and return on investment
Organizes work teams, drives consensus and ensures end-to-end policy/process integrity to accomplish project work including: identification and confirmation of participants, establishment of a project plan, consistent work team engagement and productivity, meeting facilitation, consensus building, recommendation documentation and implementation oversight
Writes and delivers communication to all levels of organization to ensure support, awareness and effectiveness of process improvement initiatives

Business Process Consultant Resume Examples & Samples

Drive business process improvements and the innovative use of integrated systems
Develop and translate in-depth knowledge of SCM7 Design & Architecture (Supply)
Assist in the development of plans to implement data & configuration changes in SAP systems (R3 & SCM7) and assigns task
Engage appropriate internal and external resources to ensure organization process validation and system integration
Participate in the design, testing, and implementation of system upgrades
Analyze proposed changes for potential impact across sites and regions
Support planners and schedulers with understanding, troubleshooting and problem resolution associated with Role execution (including DILO and role specific DPA, and job cycle check reports)
Assist in interpretation, troubleshooting, and resolution associated with the outputs from Optimizer runs
Identify need for and participate/lead root cause analysis of SAP business incidents of problems, and appropriately communicate to ensure corrective actions are implemented
Conduct refresher training on specific SCM7 product features applicable to the role
Assist in conducting detailed joint planning run analysis to have a better system adoption (e.g. Use of Product View, Planning Book, Receipts View, Requirement View, DS board, etc.)
Provide communications and change management training to end users as necessary
Serve as the link between the BPOs and Users / Key Users
Work with other Key Users to resolve issues and raise Inquiries as needed
Actively participate in the business process area network(s) and associated meetings to assist in sharing learning and document best practices
Assist BPOs with understanding, troubleshooting and problem resolution associated with Role execution
Assist Data team with understanding, troubleshooting and problem resolution associated with errors impacting execution of the planning and scheduling activities
Develop process performance metrics that are aligned with managing metrics
Audit process metrics and use other reporting tools to identify issues and improvement opportunities
Implement business processes in support of effective business operations and reporting
BS/BA required; Supply Chain, business, or technical field preferred
Minimum of 5 years of relevant supply chain experience required
Proficient within SAP (BP process area), BI and BW
Knowledge of the One DuPont Solution
CPIM, Modules 1 & 2 (completed within 6 months); Other Modules required within 12 - 24 months)
Six Sigma Green Belt Certification preferred

Business Process Consultant Resume Examples & Samples

Analyzes process and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment
Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams
Recommends and facilitates quality improvement efforts

Business Process Consultant, Mid Resume Examples & Samples

Experience with project management or task leadership
Ability to work seamlessly with other contractors and government personnel with technical and non-technical backgrounds
Ability to comprehend, create, and manage multiple complex processes using process improvement methodologies
BS degree and 4 years of experience in a professional work environment
Experience with asset management and inventory management
Experience with delivering consulting services to the federal government
Experience with process improvement methodologies, including BPR, LSS, and Six Sigma
Possession of excellent time management, critical thinking, and decision making skills

Business Process Consultant Resume Examples & Samples

5+ years of experience with working in a team environment and leading coordination of tasks and events
Experience with business processes
Ability to engage with stakeholders at all levels throughout the organization and externally with academic institutions and guest speakers
Ability to coordinate logistics for multiple events at any given time
Experience with the intelligence community and client
Experience with cooperative research and development agreements (CRADAs)

Business Process Consultant Resume Examples & Samples

3+ years of experience with process documentation or process improvement for COTS implementations
Experience with data analysis and process mapping for COTS implementations
Experience with change management and problem management processes
Ability to facilitate process mapping sessions involving multiple stakeholders
Ability to use Microsoft Visio or similar tools to capture, analyze, and present organizational processes and sub-processes
Ability to use Microsoft Word, Excel, and PowerPoint to develop high quality deliverables in the form of papers, spreadsheets, or presentations
ITIL v3 Certification
Knowledge of ServiceNow
Knowledge of Agile methodology

Business Process Consultant, Senior Resume Examples & Samples

7 years of experience in a professional work environment
Experience with managing and improving high volume processes and working in the capabilities and limits of client's technology
Knowledge of process improvement methodologies and data structures
Ability to work in a tightly integrated team and adjust project goals and deadlines to meet the team's overall objectives
TS/SCI clearance required
Experience with Lean Six Sigma methodologies
Knowledge of DoD structure and regulations
BA or BS degree in a relevant field
Lean Six Sigma Green Belt or better Certification

Business Process Consultant Resume Examples & Samples

1+ years of experience in communications or management consulting
Experience with Microsoft Office suite
Experience in government or commercial consulting preferred
Experience with working in a government environment
Knowledge of a few consulting capability areas
Ability to show a successful track record and comprehension of basic consulting skills
Ability to work in team environment or independently on task assignments
Ability to work in a fast-paced environment and be able to respond to changes in work direction

Business Process Consultant, Senior Resume Examples & Samples

Experience with documenting and championing technical requirements that result from business process or organizational change recommendations
Experience with gathering information, main points, and requirements through interviews, facilitated sessions, and best-practice research
Ability to identify, scope, and plan large, complex organizational change initiatives, including IT improvements, business process improvements, or efficiency management
Ability to concurrently support multiple initiatives and balance resources and time to meet iterative requirements and changing priorities
Ability to articulate a to-be vision for change, associated pros and cons, and a transition roadmap
Ability to translate a vision into strategic and tactical plans and execute resulting plans with little supervision

Business Process Consultant, Senior Resume Examples & Samples

3+ years of experience with consulting or analytic expertise
Experience with Microsoft Office, including developing and manipulating Excel spreadsheets and creating PowerPoint presentations and deliverables
Knowledge of process modeling and mapping software, including Visio
Ability to develop excellent working relationships with internal and external stakeholders
TS/SCI clearance with a polygraph required
Experience with developing system requirements
Knowledge of government recruiting best practices and processes preferred
Possession of excellent facilitation skills

ISP Business Process Consultant Resume Examples & Samples

Experience with acquisition and project management desired
Experience supporting IT domain or IC desired
Minimum of Bachelor’s Degree from an accredited college or university in a business or technical discipline

Business Process Consultant Resume Examples & Samples

Demonstrated business process modeling expertise
Applicable experience in using analytic methods to review and evaluate Federal, State, local. tribal and/or private sector business practices and processes
Knowledge or experience in documenting such processes and recommending new and/or modified processes, as appropriate
Experience in facilitating, modeling and documenting development of current business processes or change to existing business processes

Business Process Consultant IT Centric Resume Examples & Samples

Process Improvement and business optimization specialist with strong track record in IT based environment
Team Structures and Optimization
Competencies in capacity and resource planning and associated tools (Such as Planview and Serena)
Competencies in Contract Management Processes and best practices
Competencies in Cost control and tracking mechanisms processes such as demand management and employee evaluation metrics
Competencies in establishing and IT “Center of Excellence” for metrics and controls
Must have significant business process analysis experience
Background in six sigma or lean methodology is preferred
Experience in process based tools such as BPM, Nintex or Serena

Senior Business Process Consultant Resume Examples & Samples

Provide consultative services to our senior executives and business unit managers including financial reviews, analysis of business processes and value streams business case development, and strategic project identification
Manage both tactical and strategic projects throughout various areas of the business to deliver incremental revenue, cost/expense reductions, and working capital optimization
To be a change agent driving cultural change focused on the success of our business and its customers
Work with Executive Sponsors in Human Resources to ensure Six Sigma program is in-line with the strategic objectives
Strong working knowledge of Six Sigma, Lean, Kaizen, and Workout tools, problem solving/root cause analysis and process management
Strong facilitation and verbal/written communication skills. Confident presenter and public speaker
Experience leading or managing small matrixed teams highly preferred
Experience leading projects across functional boundaries
Proven ability to speak with and work across all levels of the business
Experience with Finance or HR services preferred
Experience as a business consultant preferred
PC Skills: Expertise in Microsoft Office Tools (Excel, Word, PowerPoint, Visio)

Business Process Consultant, Senior Resume Examples & Samples

5+ years of experience with continuity plan development using FCD 1 guidance
5+ years of experience conducting a BIA or BPA using current FCD 2 guidance
2+ years of experience in exercise development, including full scale and Table Top, such as scenario development, inject development, control and facilitation, evaluation, and documentation
Experience with Microsoft Word, PowerPoint, and SharePoint
Ability to interface with senior leadership
Experience with moderate document design and graphics
Knowledge of analytical techniques and risk methodologies
Knowledge of Microsoft Excel
Possession of excellent presentation and interview skills
FEMA Professional Continuity Practitioner or ABCP Certification

Business Process Consultant Resume Examples & Samples

Leverage knowledge of Life Sciences R&D organizations, data and systems, business processes and stakeholder types to aid analyses and recommendations for strategic solution offeringsApply advanced analytics and data management knowledge on clinical data sources (both internal CDMS & CTMS and real world data) to provide insights for Clinical Trial Optimization
Independently assess the current R&D IT environment, identify capability gaps, gain business-IT alignment, develop strategy & vision, and build implementation roadmap
Serve as a liaison between R&D business and technical client teams in driving business case development, user needs assessment workshops, technical solution vision and implementation plan
Manage and advise the clinical needs assessment and requirements gathering process by meeting with stakeholders to define the business and functional requirements following user centric design best practices
Drive methodology and frameworks for solution development (technology, clinical data management, and analytics)
Advise on clinical business process enhancements based on experience/best practices, business knowledge, and gaps in current vs. future state
Coach the cross-functional project team on the business perspective and data domain to inform key project decisions
Coach and mentor teams, conduct & develop training programs to contribute to capability building and knowledge sharing
MBA Degree from top tier school or Bachelor's/Master’s degree in Business Administration, Management, CS, MIS or related disciplines with 5-7 years of relevant consulting industry experience
5+ years of experience in Life Sciences R&D industry having worked on multiple projects related to strategy consulting, clinical data management & analytics, and/or R&D systems & tools implementation
3+ years of experience in IT implementation, deployment (with business/domain focus) or program management
Experience leading and influencing clients and project teams on technology and data management strategy
Extensive experience working with clinical data including CTMS, EDC, CDMS, IVR, clinical registries etc
Deep understanding of data management best practices and data analytics
Up to speed with latest technologies in reporting, data warehousing, and data management with Clinical and R&D specifically
Deep understanding of client business concerns to lead translation into technical and/or analytical inputs
Superior verbal and written communication, organization, analytic, planning and leadership skills
Ability to distill complex concepts into easy-to-understand frameworks and presentations
Willingness to travel to other global offices as needed to work with client or other internal project teams
Help with the selling process including writing proposals and giving product demos

Business Process Consultant Resume Examples & Samples

Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design (user-centric experience design), and technology (data warehousing, report creation)
Lead the program management work stream and development of integrated project plan; manage client expectations by driving communications; proactively identify project risks and mitigation strategies
Manage and advise the requirements gathering process by meeting with stakeholders to define the business and functional requirements and system goals; drive UAT & manage enhancement requests
Advise on business process enhancements based on experience/best practices, business knowledge, and gaps in current vs. future state
Oversee and guide development of documentation for applications, including report mock-ups, clickable demos, reference manuals, training materials, presentations, and support manuals
Coach the cross-functional project team on the business perspective to inform key project decisions
Coach and mentor teams, conduct & develop training programs to contribute to capability building and knowledge sharing (project management, requirements gathering, business process modeling etc
Bachelor's/master's degree in Business Administration, Management, CS, MIS or related disciplines
5-7 years of relevant consulting industry experience working on technology delivery engagements or MBA Degree from top tier school
5+ years of experience in deployment (with business focus), implementation or program management
2+ years of leading teams using standard software development lifecycle (SDLC) methodology
Experience leading and influence clients and project teams throughout the SLDC lifecycle phases.Additional skills
Deep understanding of front-end design process, project management principles and business context
Deep understanding of client business concerns to lead translation into technical inputs
Ability to distill complex concepts into easy-to-understand diagrams and materials

Business Process Consultant Meacat Resume Examples & Samples

Advanced Education Degree (Masters)
Fluency in English and Turkish is a pre-requisite
Healthcare industry knowledge or experience
Lean Six Sigma experience (MBB level)
Understanding impact of Quality / Regulatory requirements
Experience in Change management / Change Transformations
Experience of how to work and communicate in international environments preferably in Matrix
Customer- and Business-focus and understanding
Proven evidence of Medtronic Traits

Principal Business Process Consultant Resume Examples & Samples

Lead the end-to-end delivery of SAP TM projects
Answer customer RFX and assess project risks and costs based on deep solution and industry know-how
Excel in SAP TM knowledge management by continuously sharing project experiences with colleagues
Collaborate with SAP internal stakeholders to exchange knowledge regarding solution and customer requirements
Support sales, pre-sales and consulting with opportunity qualification and demos to accelerate sales engagements
Support the definition and delivery of SAP predefined services
Support escalations to resolution working with all involved stakeholders
Run SAP TM workshops and educational classes (internal and external audiences)
Transportation & Distribution industry leadership and network
A proven 15+ years Transportation & Distribution industry and preferably SAP solution (SAP ERP LES, SAP TM) or other Transportation Management software packages implementation experience
Functional and business know-how in the detailed end-to-end Transportation process design
Good experience in the Customer Engagement Life cycle from requirement identification, business blue print to implementation go-live
Fundamental know-how in the area of business process framework architecture, legacy system migration, connectivity and application integration (SAP and non-SAP systems)
Project Management, consulting methodology and coaching skills
Excellency in conflict management and de-escalation
15+ years’ experience in Transportation & Distribution industry and preferably SAP solution (SAP ERP LES, SAP TM) or other Transportation Management software packages implementation experience
Some international work experience is an asset
Deep SAP solution / implementation experience and / or project management of Transportation & Distribution project

Business Process Consultant Resume Examples & Samples

Experience in the BIRT open-source data visualisation platform
Previous experience with SAP Successfactors AdHoc reporting engine
Previous exposure to the SAP Successfactors cloud HCM suite
Javascript experience

Business Process Consultant Resume Examples & Samples

Successfully completed study of business administration or information technology
Oil&Gas and/or Mining&Metal application & industry know-how and practical experience
Experience of SAP Oil&Gas such as TSW, TD, HPM, TAS, Supply Chain Management
Expert knowledge of the SAP IS-Oil Modules, including in depth SD, MM knowledge
Excellent communication skills in English. Additional communication skills are a benefit
Know-how of project and consulting business practices
Capacity for teamwork, analysis and conceptual thinking
Senior Solution Consultant Oil&Gas
Extensive experience 5+ years of business processes and systems
A minimum of 5 SAP Oil&Gas international/global projects or comparable business experience
Familiarity with SAP implementation tools such as Solution Manager and Roadmap Composer
Experience influencing key stakeholders

Business Process Consultant Resume Examples & Samples

Create, control and improve end-to-end business processes
Assist in the creation, implementation and evaluation of Total Quality Management (TQM) programs delivery
Demonstrate understanding of Lean and Six Sigma methodologies, selecting the best methodology for the situation (e.g., DMADV, DMAIC, DFSS, Kaizen, RDM)
Demonstrate and apply knowledge of the relevant tools applicable to each methodology (e.g., roadmaps, value stream maps, process maps, flowcharts, procedures, work instructions, spaghetti diagrams, circle diagrams)
Identify and communicate the requirements and deliverables for each stage in the selected Six Sigma methodology (e.g., roles and responsibilities, expected results)
Utilize appropriate statistical methodologies for ideation and root cause identification (e.g., brainstorming, nominal group techniques, multi-voting)
Utilize appropriate statistical methodologies to drive optimal results (e.g., descriptive vs. analytic statistics, Pareto charts, box plots, control charts, scatter plots, histograms, normal probability plots)
Utilize appropriate communication tools to articulate findings / outcomes of the Lean Six Sigma process (e.g., communication planning, stakeholder analysis, tollgates)
Translate complex data into easily understood summaries and recommendations (e.g., visuals, charts, matrices, bullet points)
Identify and adopt new and innovative tools and technologies that enhance the value of Lean and Six Sigma processes to the customer
5+ years of experience in executing process improvement projects
Experience in delivering Six Sigma training to Green Belts, Black Belts, Champions, process owners
4+ years of experience in MS Project, Access, Word, Excel, PowerPoint, SharePoint, Visio, and Minitab
Previous Team Lead or Project Lead experience
Prior Six Sigma Black Belt experience
Prior Green Belt Mentoring experience
Certified Black Belt

Business Process Consultant Resume Examples & Samples

Facilitates high level cross-functional meetings, including preparing and presenting agendas and making recommendation presentations to leadership
Five or more years of related experience; previous experience in health care and/or insurance highly desired
Experience with Medicare and CMS regulations a plus
Ability to work in a team environment and troubleshoot with peers
Strong verbal, written and presentation communication skills required
Facilitiation skills and ability to influence without direct authority
Excellent project management skills and ability to manage multiple projects and tight deadlines
Must have demonstrated analytical and research skills, proven adeptness at detail work and the ability to formulate solutions
Technically savvy with proficiency in MS Office (Word, Excel, PowerPoint and Access); ability to learn new computer systems quickly
Knowledge of managed care, Medicare and CMS regulations preferred

Senior Business Process Consultant Resume Examples & Samples

Data Analysis: Reviews data analyses prepared by less senior analysts/ consultants. Defines requirements for data and sets standards of data collection. Support staff in resolving issues that prevent customer agreement
Process Recommendations: Reviews business requirements and related impact analyses for highly complex processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements and mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and will present recommendations to stakeholders and process owners
Performance Management & Control: Defines, develops and evaluates performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success Reviews data post- implementation to measure success; defines standards of improvement success
Minimum eight (8) years of process improvement, management consulting, change management, or related business experience
Minimum twelve (12) years of process improvement, consulting, or related business experience

Lean Six Sigma Black Belt-business Process Consultant Resume Examples & Samples

May be responsible for defining data requirements and obtaining customer agreements
Makes recommendations on appropriate solutions based on research; may select from alternatives presented
Interviews stakeholders and process owners to define processes
Trains other employees in Lean/Six Sigma concepts and techniques
Coaches and mentors employees seeking Green Belt and Black Belt certification

Business Process Consultant Resume Examples & Samples

Supports and monitors action plans to accomplish the Triple Aim: 1) improve member experience 2) improve quality of care 3) reduce health care costs
This position reports to the Manager, Heatlh Care Analysis in the Provider Engagement and Performance Management department
Responsible for identifying internal stakeholders and related data needs, managing diverse teams, and tracking clinical and quality projects that support initiatives to improve provider network performance

Business Process Consultant Resume Examples & Samples

Data Analysis: Reviews data analyses prepared by less senior analysts/ consultants. Defines requirements for data and sets standards of data collection. Support staff in resolving issues that prevent customer agreements
Research: Reviews best practice research prepared by less senior analysts/consultants. Makes recommendations on appropriate solutions based on research; selects from alternatives presented
Process Architecture: Designs more complex processes and reviews the work of less senior analysts/consultants. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes. Defines standards and methods
Process Recommendations: Reviews business requirements and related impact analyses for highly complex processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements and mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and will present recommendations to stakeholders and process owners. Performance Management&Control: Defines, develops and evaluates performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success Reviews data post- implementation to measure success; defines standards of improvement success
Change Management: Leads or partners in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Champions process improvement efforts and a continual process improvement culture. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
Minimum four (4) years of process improvement, management consulting, change management, or related business experience
Minimum nine (9) years of process improvement, consulting, or related business experience
Lean Six Sigma Master Black Belt Certification preferred

Business Process Consultant Resume Examples & Samples

Responsible for end-to-end business process activities related to the UnitedHealthcare Specialty Pharmacy Program - creating, controlling and improving business processes
Leads program design and project implementation teams to improve specialty pharmacy management
Diagnose improvement opportunities and develop solutions using principles of process excellence and related tools
Responsible for assisting with annual business planning and implementation of overall specialty pharmacy program strategy
1+ years Managed Care, PBM or Specialty Pharmacy experience
1+ years Business strategy experience or equivalent work experience
1+ years project management experience, certification or equivalent work experience

Business Process Consultant Resume Examples & Samples

5+ years of experience in writing business and / or system requirements and business / finance analysis
3+ years of experience with documenting processes and practices, often in accepted project methodology artifacts while effectively prioritizing multiple tasks, priorities, projects and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint
4+ years of experience with MS Project, Access, Word, Excel, PowerPoint, SharePoint and Visio
SAS experience

IT Business Process Consultant Resume Examples & Samples

Minimum 10-15 years of experience participating in Business Process Re-engineering activities with 3-5 years of those years of experience using process improvement methodologies, leveraging Lean Six Sigma Green Belt and/or Black Belt training, with experience in use of structured approaches to define problem, identify of avenues of approach, and define plan for successful execution
Experience in process improvement and use of Lean Six Sigma for strategic planning, with ability to lead moderate-to high-complexity initiatives using diverse methods and tools with a focus on achieving needed customer outcomes
Strong attention to detail and organizational skills. Excellent communications skills
Must have active TS/SCI with Poly**

Business Process Consultant Resume Examples & Samples

Proven program and project management experience
Results-oriented, strong collaboration, problem solving, analytical, and negotiation skills
Ability to think strategically, analyze issues and develop recommendations
Ability to analyze processes, establish measurement systems, and translate into business process information to drive change
Confident communicating findings and recommendations to senior leaders
Develop, manage, and analyze provider process scorecard to ensure accuracy
Translate scorecard data / measurement systems into information to drive process improvements
Lead cross-functional Provider Quality and Provider Business Organization team to improve provider data accuracy and overall constituent experience
Influence and drive process quality & continuous process improvement activities across the Provider organization for UHC and Optum
Bachelor degree in Business, Healthcare or related field and/or equivalent education and experience
5+ years overall business analysis experience
3+ years’ of Project Management or Six Sigma experience across the project lifecycle
3+ years’ experience in the healthcare industry, with a preference for extensive experience in provider operations, quality, external audits, or internal audit
2+ years’ experience leading and facilitating virtual meetings
2+ years’ experience working in a matrix organization across departments to achieve project and operational objectives
Intermediate to advanced proficiency with Microsoft Outlook, Word, Excel and PowerPoint. Experienced in Excel pivot tables, data filters, pareto charts and functions. Experienced in PowerPoint tables, charts and graphs

Business Process Consultant, Investments Resume Examples & Samples

Identify business process improvement opportunities that would lead to significant productivity gains and improve the user experience
Ensure that process design reflects current business strategy and business requirements and supports the desired customer and employee experience across channels
Identify and deliver operational efficiencies, using disciplined and data based methods that get to root causes
Participate in engagements as business lead representing the Investments process team
Act as a Investments SME on projects
Lead specific investments-focused work streams within enterprise programs, be accountable for delivery of a work stream against a business case
Facilitate meetings, fact-finding interviews and brainstorming sessions to identify value-creation opportunities and solutions
Manage and resolve issues by analyzing and articulating complex problem statements, presenting logical conclusions and options and making sound recommendations
Work collaboratively with cross functional project teams consistent with matrix structures
Build strong relationships with other groups within the Bank such as Term and Mutual Funds Product teams, Product Operations, Finance, T&O, Legal and Compliance
Conduct presentations; deliver findings and recommendations to business partner executives and senior management
Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables
Lead change by actively engaging with senior stakeholders, influencing others to implement appropriate methodologies, diagnose barriers to project success and facilitate resolution
Role model values to promote positive high performance culture during a time of rapid change within the Bank
Leadership experience in a transformational, fast-paced environment. Able to deal with rapid change and ambiguous situations with little direction
Experience of managing small to medium work streams within a project
Track record of delivering significant process redesign and improvement
Experience documenting policies and procedures, user manuals, developing end-to-end test plans
Knowledge of BMO products and services a plus. Knowledge of distribution and branch network, systems and applications used by Personal Banking desired. Deep knowledge of Investment processes & systems an asset
Fast learner, ability to grasp details of Bank systems and inter-relationships quickly
Exposure to consulting environment an asset
Highly motivated, demonstrates initiative, well-organized & detail oriented
Strong analytical and problem solving skills, verbal and written communication skills
Strong skills with core Microsoft Office suite, especially MS Excel and Power Point. Can create professional-level material from scratch, or effectively tailor templates to meet specific project needs
Knowledge of lean sigma principles and process mapping fundamentals, experience with process mapping tools an asset
Capable of applying a structured approach to facilitating problem solving, identifying root causes, helping partners to make informed decisions, managing stakeholders and anticipating their needs to gain alignment for strategies
Experience in facilitating meetings, planning, coordinating, tracking, and controlling different parts of a moderately complex project
*SME in Investments & Mutual Funds***
Possesses a University degree in business or any related field. Master’s desirable in appropriate professional discipline
Financial industry knowledge and experience preferred
Possesses 5 - 15 years of professional experience in a financial services environment
Knowledge of Retail Investments or Wealth products an asset
Experience in project management and/or managing medium sized initiatives
Training in or exposure to lean fundamentals, process mapping tools
Minimum of 5-10 years with progressively more responsibility

Business Process Consultant Telecommute Resume Examples & Samples

Serve as the 'voice of the customer' with delivery teams, representing / reinforcing the customer's perspective throughout the product realization cycle
Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against Product Roadmaps and Release Plan
Respect the Scrum Team's estimates, story points and task
Break down epic-level user stories into detail-level stories consumable and testable by a scrum team
Collaborate with User Experience partners in usability testing and the development of the user design
Provide direction and support to development and quality assurance teams
Manage, prioritize, and assess the impact of defects, including providing key input on the decisions to fix or defer
Ensure that Scrum Team deliverables meet agreed-upon standards for quality and non-functional requirements, and that the products meet the stated business need
Reviews output of development to ensure specified acceptance criteria has been completed
Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
Intermediate level of proficiency with MS Office products (Excel, Word, Access, PowerPoint)
3+ years of professional experience in the Health Care Industry
3+ years of experience working in service delivery and / or operations
3+ years of Team Lead or Project Lead experience
Previous experience with SQL
Experience acting as a Product Owner for multiple scrum teams: writing user stories, and following the development process through user story acceptance
Understanding of backlog tracking, burn down metrics, velocity, and task definition
Demonstrated knowledge of basic fundamentals of iterative development
Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
Ability to work with the team and the stakeholders to continuously improve the quality of the product backlog and everyone’s understanding of the items it contains
Understand basic fundamentals of software development processes and procedures
Exhibit diplomacy with strong negotiation and conflict resolution skills
Solid interpersonal skills, passion around facilitation, empowerment, and servant leadership
Experience with defect tracking management systems (e.g. Quality Center, Bugzilla, Rally)

Business Process Consultant Resume Examples & Samples

Lead cross - functional Provider Quality and Provider Business Organization team to improve provider data accuracy and overall constituent experience
Bachelor degree in Business, Healthcare or related field and / or equivalent education and experience
2+ years’ experience leading and facilitating meetings
2+ years process improvement and project experience
Experienced in Excel pivot tables, data filters, pareto charts and functions
Knowledge of Provider Operations business processes and systems
Knowledge of HG business processes
Six Sigma / operational excellence training
Strong preference for candidates that have worked in a consultative environment building relationships and influencing business partners
Strong process knowledge
Excellent oral and written communication skills. Ability to communicate effectively in a clear and concise manner
Demonstrated experience leading and managing cross - functional business process changes and issue resolution processes
Self-motivated with the ability to work both independently and in a team environment

Business Process Consultant Resume Examples & Samples

Provide professional services to customers during the implementation of Practice Management solutions including business analysis, consultancy, training and support
Provide assistance to the LexisNexis sales teams in assessing requirements of customers and prospective customers in relation to Practice Management solutions
Install and configure Practice Management solutions in conjunction with customers’ requirements
Conduct Practice Management solutions demonstrations in conjunction with LexisNexis Account Managers
Identify opportunities for use of LexisNexis solutions and consulting services
Record all content with customers in internal systems and adhere to Project Management Office governance protocols
Assist with product definition and documentation as well quality assurance and testing, when required

Business Process Consultant, Mid Resume Examples & Samples

7+ years of experience as a professional project manager
Experience with business process improvement or business process analysis
Ability to lead requirements gathering and documentation development
Ability to lead agency-wide training and outreach sessions
HS diploma or GED and 4 years of experience in a professional work environment or BA or BS degree
Knowledge of technical Web applications
Ability to translate technical requirements for developers
Ability to develop and lead a change management process

Business Process Consultant Resume Examples & Samples

Create, control and improve end - to - end business processes
Responsible for quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
Reviews the work of others
3+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
Advanced proficiency with MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
Previous Project Lead experience
Experience in creating and maintaining Waterfall reporting
Position requires senior leadership report outs so strong communication skills are required
Presentations will include development and maintenance of waterfalls and other operational excellence tools so Greenbelt experience is preferred

IT Business Process Consultant Resume Examples & Samples

Bachelor Degree in Information Systems or equivalent experience
Demonstrated familiarity with software development processes, and experience supporting small and medium size projects through a defined SDLC
Previous process modeling and re-engineering experience
Experience developing business requirements
Previous experience working with Business Process Management solutions
Previous experience working in an AGILE project environment
Previous Banking experience, especially Commerce
Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
Ability to analyze, design and create complex workflows utilizing standard tools
Self-motivated and proactive, with a demonstrated ability to absorb and implement new technologies and concepts
Ability to build strong working relationships with customers and peers
Strong verbal & written communication skills including executive level presentation skills
Highly organized and self-motivated successful in a team environment or independently
Detail oriented and organized
Ability to perform in a leadership and relationship management capacity
Ability to lead people and projects
Project Management experience, with PMP a plus
Six Sigma Green Belt or Lean

Business Process Consultant Resume Examples & Samples

Managing the data flows from SAP R/3 and other legacy financial systems into downstream feeds to consolidation systems
Functional liaison to Corporate Accounting and our Alliance partners for closing activities related to SAP
You will have reconciliation and system balancing to ensure the integrity of the financial data flows from SAP environment to the systems
Collaborate and team with the SAP closing coordinators to timely process various legal entities during month end/period-end closing
Position also is a financial resource to the plant accounting organizations in respect to the closing cycle and treatment of financial data flows and related problem solving
Ensure that the design of financial functionality and functional SAP process meets design requirements and is consistent with Corporate Accounting Policies and Practices and proper accounting controls are designed and maintained in these systems
Support Sarbanes-Oxley data submissions from the businesses with SAP system flows guidance and support
Analyzes and resolves complex accounting and reporting issues, including interpreting complex external technical accounting proposals and pronouncements
Assesses company implementation of new accounting and reporting requirements
Acts as resource to major business unit and corporate initiatives as technical accounting expert
Develops and implements accounting policies and procedures to ensure external financial statements are in accordance with generally accepted accounting principles and internal management reports are consistent with established policies and procedures
General ledger and journal entries
Moving information from SAP to GCAP systems
Knowledge of SAP and Excel
Demonstrated ability to work effectively in a team environment and as a member of several teams simultaneously
Strong interpersonal, communication and team networking skills
Bachelor’s Degree in Accounting with some general accounting experience or Accounting Information Systems preferred

Business Process Consultant Resume Examples & Samples

15+ years experience, preferably with Software Development Background
70-487 Developing Microsoft Azure and Web Services
70-488 Developing Microsoft SharePoint Server 2013 Core Solutions
70-489 Developing Microsoft SharePoint Server 2013 Advanced Solutions

Lean Six Sigma Business Process Consultant Resume Examples & Samples

Leads Value Stream Analysis that include process mapping, data collection, system analysis, problem solving, & testing solutions, implementation and control planning and tracking
Lead lean projects toward successful completion by supporting lean program and initiatives, facilitating cross-functional teams and training, resulting in improved process quality, financial results, and customer satisfaction
Work directly with customers to establish goals and objectives related to lean, including quality targets. Prioritize projects to ensure resources are appropriately applied to achieve established goals at the department level
Establish and monitor metrics relative to programs, projects, and initiatives. Conduct periodic program reviews and update department leadership on the deployment progress and LSS results
Document business process solutions using Microsoft Visio using industry standard flowcharting and documentation conventions
Bachelor's degree in a related field of study and five years of related experience highly desired
U.S. Department of Defense experience required
Operational knowledge of DOD and NSW standard regulations / guidelines and practices
Knowledge of Lean Six Sigma and Continuous Improvement Process methodologies
Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals
Excellent verbal and written communication skills with solid presentation skills and ability to write federal contract proposals
Exceptional customer service and relationship-building skills

Business Process Consultant Telecommute Resume Examples & Samples

Trusted business advisor with excellent organization, verbal and written communication, and influencing skills
Results - oriented, strong collaboration, problem solving, analytical, and negotiation skills
Think strategically, analyze issues and develop recommendations
Analyze processes, establish measurement systems, and translate into business process information to drive change
Confidently communicate findings and recommendations to senior leaders
Create meaningful and relevant presentations to leadership to communicate top quality & continuous process improvement opportunities
Lead cross - functional teams to improve HEDIS data accuracy and HEDIS measure rates
Influence and drive process quality & continuous process improvement activities across the enterprise
Sought out as expert and reviews the work of others
Serve as a leader / mentor
Lead or work on ad hoc projects as assigned
3+ years of Project Management or Six Sigma experience across the project life cycle; preferable in a matrix organization working across departments
2+ years of experience leading and facilitating meetings
2+ years of experience writing business requirements
2+ years of experience writing test cases
SAS and/or SQL experience
Experience working in an environment building relationships and influencing business partners
Experience leading and managing cross - functional business process changes and issue resolution processes
Intermediate to advanced proficiency with Microsoft Visio, Outlook, Word, Excel and PowerPoint
Six Sigma / operational excellence training; Green, Yellow, Black Belt
Strong analytical skills converting data points to process improvement opportunities for executive leadership
Ability to work in a virtual environment

Business Process Consultant, Junior Resume Examples & Samples

Experience with the Defense Travel System (DTS)
Knowledge of DoD regulations and policies
BA or BA degree
Experience as an Executive Assistant (EA) preferred
Experience with DoD Research and Development
Knowledge of the full suite of Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Internet Explorer, and Acrobat
Ability to work onsite in Arlington, VA
Possession of excellent client delivery skills

Business Process Consultant Resume Examples & Samples

Accountable for the product backlog and prioritization of user stories with team members
Create business user stories
Work closely with back office SMEs to assist in building case management processes and SLAs
Practical understanding of Scrum principles and practices
Partners with Scrum Master in supporting Scrum Framework
Shares and decomposes Features into user stories (non - technical)
Develop a deep understanding of the customer and product needs
Recognized voice of the business to the team
Works closely with Product Manager to represent capabilities and features at team level
Business requirements are represented in the product backlog
Ensures traceability between requirements to Features to user stories
Review of test cases against user stories acceptance criteria
Periodically re - prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager
Formally accepts the user stories once all acceptance criteria are met and demo - ed
Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions
Access - able for the team to answer questions, and during Sprint planning sessions, and Daily Scrum
Owns the continual acceptance criteria for business value story user stories, which is Demoed by the team
Bachelor's Degree or three years of equivalent experience
3+ years of experience with Project Management and / or Business Analysis
Comfortable driving teams and management to decisions; willing to push - back for information and answers
Experience driving teams and management to decisions and obtaining difficult information and answers
Experience working with various teams simultaneously
Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
Ability to effectively break down barriers to maintain progress on initiatives
Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance
Diplomatic with strong negotiation and conflict resolution skills
Healthcare insurance industry experience
Adept at adjusting to changing circumstances quickly and professionally
Able to make quick decisions when clarification or modification is needed
Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions
Self - directed and able to drive detailed solutions to completion with minimal oversight
Detail oriented and obsessively organized
Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook
Experience with CA - Agile (Rally)

Business Process Consultant Resume Examples & Samples

Leading complex cross-functional business process improvement initiatives in TOPs using defined Lean Six Sigma and Business Process Reengineering tools to
Planning/Organization - Excellent planning and prioritization skills with the ability to multitask and adapt. Able to synthesize large amounts of information. Able to deliver results despite shifting environment
Customer focused - Partners with customers, looks ahead to predict future customer needs. Manages expectations
Minimum 5 years of bio-tech/pharmaceutical operations experience required with a proven track record of successfully leading, facilitating and managing large, cross-functional, business process improvement (Operational Excellence) initiatives
Minimum of 5 years of project management/management experience required, managing a range of small and large projects and teams
Sound knowledge of cGMPs and equivalent industry regulations
Knowledge and previous work experience with process mapping, Lean Six Sigma and Business Process Reengineering
Working knowledge of electronic GMP systems (Trackwise, LIMS, CMMS, Oracle EBS, SAP, etc.) preferred
Working knowledge of business process management Software (Pega7, Blue Works, Oracle BPM, etc.) preferred
Familiarity with Visio or other process mapping tools
Knowledge of performance measurement tools and metrics
Good facilitation, change management, interpersonal and problem solving skills required

IT Business Process Consultant Resume Examples & Samples

Process Analysis and Modeling – Identify, analyze, document, and validate current state processes to serve as a basis for operational and/or change management planning and execution. Create ‘to be’ process models and workflows. Analysis includes data gathering through observations, interviews, surveys, and industry research. Facilitate working sessions and workshops with business personnel. Evaluate opportunities to simplify and automate business process where appropriate. Remediate process issues through the facilitation of root cause analysis and create and implement innovative, effective business process improvements
Operations Management – Manage and maintain business process flows and documents. Develop and maintain a connection with key customer groups to identify and improve process effectiveness. Establish and track process delivery metrics, identify and implement business process improvements
Change Management – Provide leadership and guidance through the development and implementation of business process changes. Lead and coach and team members through change activities and refine process models as appropriate
Industry Connection – Stay current with industry trends for business process, process quality, and facilitation and apply best practices as appropriate
Bachelors Degree in business, information technology or related field or equivalent experience
At least five years of I/T or project delivery experience in a Business Analyst or Project Manager role
Demonstrated sound understanding of core business processes, industry trends, technology developments and I/T environments
Ability to understand changes in business process and technology and effectively adapt technology to meet business needs
Excellent communication and critical thinking skills required
Ability to adapt to change quickly
Strong ability to perform diplomatic facilitation using sound negotiation skills and consensus building techniques

Business Process Consultant Resume Examples & Samples

Data Analysis: Identifies sources for, gathers and analyzes data relevant to processes
May review the work of less senior analysts/ consultants
May lead the development of recommendations by less senior analysts/consultants
Minimum nine (9) years of process improvement, consulting, or related business experience preferred

Business Process Consultant Resume Examples & Samples

1) Deliver innovation projects and support key customers on their innovation projects driven or supported by DBS areas
2) Proceed with IMG configuration, execute pre-defined packages implementation (e.g. RDS´s, Best practices implementation guides) and propose/execute recommendations provided by DBS areas as well as own recommendations
3) Be able to understand complex business scenarios and propose SAP standard solutions or workarounds
Execution of innovation portfolio serving as primary contact from DBS service areas to deploy and implement solutions
Implement recommendations provided by DBS service areas. Be able to identify eventual gaps and issues on configuration and any other deployment task, addressing problems using current channels: incident, deployment room contact, SAP Consulting support
Ensure standard solution usage whenever it´s possible. Be able to provide workarounds when SAP standard solutions do not fit to customer scenarios
Support solution implementation since design phase until deployment on productive systems. Act as primary contact from DBS areas to deliver support services for scenarios implemented
Be able to evaluate affected processes and scenarios. Ensure proper validation of solution implemented by grating minimum test case scenarios execution
Get involved with customer scenarios, be able to understand business needs and discuss best approaches to help them
Bachelor in Computer Science, Mathematics, Physics, or similar
English – Fluent in both spoken and written English (Mandatory)
Knowledge on Brazilian localization, main taxes concepts and Brazilian needs for NF issuing and reporting
Knowledge on SPED´s (Accounting, Fiscal)
Knowledge on FI: FI-AR(Account Receivable Sap(Account Payables), GL and New GL(General Ledger), FI-AA (Asset Account); Month/year end closing activities and Configuration of SAP FI integration with some SD, PP or MM modules
SAP product experience and/or prior relevant industry/solutions experience
Experience building and retaining customer relationships, Strong customer oriented attitude

Business Process Consultant Resume Examples & Samples

Work with operational support for current CPMS (Salesforce) Operations
Bachelors degree in Business, Finance, Health Administration, related field or equivalent work experience
Experience in working with fast paced, product facing teams
Excellent at multi tasking with many projects going on concurrently
4+ years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio

Senior Business Process Consultant Resume Examples & Samples

Data Analysis: Reviews data analyses prepared by less senior analysts/consultants. Defines requirements for data and sets standards of data collection. Support staff in resolving issues that prevent customer agreement
Business Case Development: ability to articulate complex issues, develop options and develop detailed business case for review at Senior Leadership level
May have formal supervisory responsibility
(For Six Sigma Master Black Belts): Creates a sense of urgency around change efforts by ensuring actions are taken to anticipate and overcome obstacles and resistance to change. Defines and documents standards of performance and productivity for Lean/Six Sigma function for approval by organizational leadership. Identifies metrics needed to track effectiveness of business processes and operations. Establishes an adequate inventory of projects and ensures that all elts are fully dedicated to Lean/Six Sigma activities. Directs and manages quality reviews and quality control monitoring for Lean/Six Sigma programs. Tracks progress of Six Sigma Green Belt consultants and Black Belt Consultants in Lean/Six Sigma initiatives. Trains other employees in Lean/Six Sigma concepts and techniques. Coaches and mentors employees seeking Green Belt and Black Belt certification
Minimum twelve (12) years of process improvement, consulting, or related business experience preferred

Senior Business Process Consultant Claims Audit Requests Resume Examples & Samples

Research: Reviews best practice research prepared by less senior Analysts/consultants. Makes recommendations on appropriate solutions based on research; selects from alternatives presented.　
Process Architecture: Designs more complex processes and reviews the work of less senior analysts/consultants. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes. Defines standards and methods.　
Process Recommendations: Reviews business requirements and related impact analyses for highly complex processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements and mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and will present recommendations to stakeholders and process owners.　
Performance Management & Control: Defines, develops and evaluates performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success Reviews data post- implementation to measure success; defines standards of improvement success. 　
Change Management: Leads or partners in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Champions process improvement efforts and a continual process improvement culture. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.　
May have formal supervisory responsibility.　
Claims administration experience, from both a business process and technology perspective
Able to effectively prioritize and execute tasks while being flexible during times of change
Highly motivated individual who appreciates new challenges and takes initiative
Ability to drive positioning
Solid negotiating skills track record demonstrating ability to influence
Audit knowledge and experience
Extensive project management experience and proven organizational skills

Business Process Consultant Resume Examples & Samples

Shares and decomposes Features into user stories (non-technical)
Works closely with Product Manager to represent capabilities and features
Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager
Formally accepts the user stories once all acceptance criteria are met and demo-ed
Access-able for the team to answer questions, and during Sprint planning sessions, and Daily Scrum
Bachelor's Degree or 3 years additional years of equivalent experience
3 years of Project Management and/or Business Analysis experience
Experience driving teams and management to decisions
Self-directed and able to drive detailed solutions to completion with minimal oversight

Business Process Consultant Resume Examples & Samples

Bachelor’s degree in Business, Finance, Health Administration, or related field
Intermediate level of proficiency with PC based software programs and automated database management systems required (Word, Excel, PowerPoint, SharePoint, and Visio.)
3 + years Project Lead experience
Previous Healthcare Industry experience / with financial products a plus (HSA, HRA, etc.)
EGRC, compliance or P&P background
Experience in writing business and / or system requirements and business / finance analysis

Business Process Consultant Resume Examples & Samples

Analysis/evaluation of business and/or system process and functional requirements, development of business cases, client support during system development and implementation, development and maintenance of service level agreements
Develops/maintains and changes business processes, and understands the business processes of assigned partners and how they relate to our functional areas
Project management, process improvement, meeting facilitation and coordination.Search Jobs US

Business Process Consultant Resume Examples & Samples

Experience with Microsoft Office, including data manipulation in Excel and creating compelling PowerPoint decks
Knowledge of consulting, business, manufacturing, government, or the military
Experience with delivering management consulting services to the federal government
Experience with process modeling software, including iGraphx, Visio, or ProVision
Knowledge of inductive reasoning, SWOT, or Porter Value Chain strategy development
Ability to distill information, develop insights, and work alongside clients at client sites in the National Capital Region
Ability to be a self-starter, team player, and leader in a fast-paced environment

Business Process Consultant Resume Examples & Samples

Lead and be the SME for inbound and outbound 837 & 835 EDI transactions for business segments within Optum
Analyze electronic data for accuracy
Research and root cause analysis
Responsible for claim / file tracking and end - to - end process
Work with multiple payment platforms, outside vendors and clearing houses
Function as part of the HealthCare Reform and CORE Operating Rules team
Engage appropriate business and technical resources to drive remediation projects
Metrics and reporting
Identify long - term strategies for growth, improved efficiency, and reduced costs
Be an advocate in improving the knowledge and understanding of business
Promote awareness and understanding of best practices, policies relative to business applications
3 Years of Experience with claim payment / pricing platforms
3 Years of Experience with ANSI x12 standard formats and HIPAA compliance, specifically 835 remittance advice & 837 claim
3 Years of Experience in data analysis and remediation
2 Years of Experience in gathering business requirements around 835 and 837 transactions and working with IT partner for implementation
2 Years of Metric creation and maintenance
2 Years of Experience with HealthCare Reform and CORE Operating Rules
2 Years of Strong MS Excel experience
Ability to engage appropriate business and technical resources to drive remediation projects
Strong attention to details
Strong communication and presentation skills; able to effectively present complex information clearly across all audiences including senior level business leaders and stakeholders
Strong knowledge of health insurance industry
Excellent time management, organizational, and prioritization skills
Able to work independently in complex and ambiguous environments and situations
BA/BS degree or equivalent related work experience
Excellent interpersonal skills with ability to interact professionally and maintain working relationships
Superior analytical, evaluative, and problem - solving abilities

Business Process Consultant Resume Examples & Samples

Facilitation of all UHC claim rework reduction projects through an Operational Impact Assessment process that quantifies FTEs and dollar impact associated with a new project, initiative, or business change
Monitor rework reduction projects through the OIA process including weekly report production and timely escalation of projects when necessary
Proactively identify and forecast operational headwinds that will impact claim rework across UHC
Create meaningful and relevant presentations to leadership to communicate Rework OIA status & continuous process improvement opportunities
Participate in rework reduction program meetings
Bachelor’s degree in Business, Healthcare or related field and/or equivalent education and experience
5+ years of overall experience
3+ years of Project Management or Six Sigma experience across the project lifecycle
3+ years of experience in the healthcare industry, with a preference for extensive experience in UnitedHealth Care Operations, quality, external audits, or internal audit, Rework Reductions
2+ years of experience leading and facilitating virtual meetings
2+ years of experience working in a matrix organization across departments to achieve project and operational objectives
Intermediate proficiency with Microsoft Outlook and Word
Advanced in Excel & PowerPoint
Ability to evaluate inconsistencies in processes and translate into business process information to drive change
Strong cross functional process knowledge and ability to identify upstream and downstream process impacts
Knowledge of workforce planning processes and systems
Advanced project management and skills training
Telecommuter position Strong analytical skills converting data to information

Business Process Consultant Resume Examples & Samples

CCM Process and Procedure Monitoring and Updates
Bachelor’s degree in Business, Finance, Health Administration
Exceptional communication skills and experience working across many levels of an organization
Rigorous attention to detail and follow through
MBA or similar

Business Process Consultant Resume Examples & Samples

Lead professional services and product roadmap development
Respond to and coordinate client requests for new functionality in the Loanet Trading and Inventory Management (Smart Loan) and Loanet applications
Analyze and evaluate specific business needs and translate them into business requirements for client sign off in the Smart Loan application
Be the product owner spearheading and approving work through the SCRUM SDLC methodology
Track and report on milestones during the development life cycle
Convert approved business requirements into functional development requests for the SCRUM teams
Sign off on new development
Provide client training and certification support for the new functionality
Support production for the Loanet Trading and Inventory Management application
Collaborate with other Product team members to respond to ad hoc customer inquiries on the Loanet Service offerings

Medicaid Business Process Consultant Resume Examples & Samples

Lead process design and project implementation teams in process improvement activities
Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement using applicable tools
Assist in the creation, implementation and evaluation of Total Quality Management (TQM) programs
Use knowledge of Iowa Administrative Code, Medicaid provider manuals, Medicaid informational bulletins, and State Covered Services, Rates, and Payments documents to manage to the requirements of our contractual obligations
Use your skills to collaborate closely with business teams to evaluate business problems, develop solutions and interact frequently with staff across business units to ensure that State requirements are well understood
Support several functional teams and will lead for Medicaid policy related to operational and network functions including configuration, pricing, claims, network teams, reimbursement policies teams
5+ years of experience in with business/finance analysis and writing business and/or system requirements and business/finance analysis
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, PowerPoint)
Bachelor's degree in Business, Finance, Health Administration, related field or equivalent work experience
4+ years of MS Project, Word, Excel, PowerPoint, SharePoint, and Visio

Business Process Consultant Ca-woodland Hills Resume Examples & Samples

Facilitates the optimization of business unit performance by enhancing alignment of policy, process and technology and designing/implementing for future business needs as well
Leads large scale, cross-functional initiatives that are intended to drive performance improvement, financial gains, customer satisfaction and improved compliance
Supports the project work by utilizing project management software such as, but not limited to, Excel, PowerPoint, Visio, and Microsoft Project
Leads all levels of staff who are responsible for initiatives included in the company's operating plan in order to support their success, development and effective completion and communication of their initiatives
Assists other project leaders in specific areas as needed such as facilitation, analysis, process mapping, brain-storming, project management issues, etc
Provides other related support as needed to improve the performance of the business

Business Process Consultant Resume Examples & Samples

Solve complex business problems leveraging advanced analytics and big data capabilities
Deploy and integrate analytical solutions and technology across the back office
Consult with internal customer teams to identify strategic solutions to their business problem
Manage solutions portfolios and identifying new technology / analytical approaches to solve business problems with a strong focus on leveraging enterprise data
Enable analytics partners to investigate, research, and analyze transactional dat
Leverage technical analytical expertise across the enterprise to architect, deploy, and oversee integrated analytics/business technology solutions
Establish analytical strategies, team direction, resolve problems and provide guidance to members of engagement teams
Facilitating the creation of complex statistical statements on healthcare data that measures various aspects of healthcare services, consumer episodes, and operational events
Bachelor’s degree in Operations Research, Engineering, Healthcare Economics, Mathematics, Statistics, Biostatistics, Theoretical Physics, Quantitative Social Sciences, Actuarial Science, or related field
3+ years of Strategic Consulting experience in the analytical and/or technical domain
5+ years data processing experience with both structured and unstructured data
5+ years developing / deploying analytical and technical solutions in the operational domain
Proficiency in at least one analytical programming language; SAS, R, Python, or equivalent
Experience with analyzing stochastic processes; Markovian processes, Queuing Theory, Jackson and Kelly networks, etc
Expertise with applied statistics, machine learning, and predictive model development against Operational data sets
Demonstrated experience with several of the following techniques
Linear Programming, Integer Programming, Nonlinear Programming, Dynamic Programming, Branch and Bound approaches, etc
Multivariate Analysis, Dimensionality Reduction, Logistic Regression, Classification Trees, GLM
Random Forests, SVM, Neural Nets, Auto-Encoding
Demonstrated time management and project management skills
Ability to navigate and drive results in a matrix environment
Competency to convert research requirements to analytical specifications
Effective in fast-paced team-oriented environment
Master’s degree in in similar field from required qualifications
Minimum 3 years of technology, research and problem solving experience
Demonstrated experience working with integrated analytical and big data platforms
Knowledge of NoSQL platforms (e.g., MongoDB, Hbase, MarkLogic etc.)
Experience with healthcare data specifically transactional and administrative data
Experience with business solution consulting experience in the medical or pharmacy policy space, fraud-waste-abuse detection, marketing analytics and healthcare economics

Regional Business Process Consultant Resume Examples & Samples

Consult with Production and Supply leaders to understand and facilitate the business strategy within the process area, the region / territory
Ensure the future set of programs/projects are prioritized by business leaders and mapped against the business strategy
Provide process ownership expertise in order to challenge, support, enable and improve business performance
Provide process expertise to deliver change and support the early phases of projects
Identify opportunities resulting from situational changes such as new regulation, data insights, new business situations to shape new business processes
Experience in a similar role, preferably in a multinational environment
Experience in a manufacturing, production or logistics environment
Experience of ERP systems
Ability to build strong working relationships with key business stakeholders; influencing stakeholders at line manager to senior manager level
Ability to manage external professional relationships
Knowledge of program and project management
Knowledge in business process management with experience of embedding global process standards
Ability to work in a highly matrixed organization with geographically dispersed teams
Prior Consulting experience is preferred
Knowledge of the chemical industry or agricultural businesses is a plus but not essential
Leadership potential – people management experience is preferred, but not a requirement
Bachelors' degree or equivalent

Regional Business Process Consultant Resume Examples & Samples

Provide Production and Supply Material Master Data expertise in order to challenge, support, enable, implement and improve business processes and performance
Engage with clients and involved service delivery network in order to identify changing business needs that might lead to the requirement for change or improvements in a domain
Steer P&S Material Master Data decision making in the early idea and design phases of global nd regional projects
Supports the design and implementation of sustainable processes to support innovation
Builds knowledge and MDM expertise
Embeds global MDM standards
Extensive experience in Material Master data Management, preferably in a multinational environment
SAP MDM (Master Data Management tool) implementation experience
Ability to work autonomously, with occasional assistance from team members and the Team Lead
Uses data, logical analysis and insight to pinpoint the underlying issues
Prior Consulting experience is a plus
SAP Data Services, Data Conversion expertise is preferred
Prior full life cycle implementation experience is a plus
Knowledge of the chemical industry or agricultural businesses is a plus

Business Process Consultant Resume Examples & Samples

Bachelor's Degree or 3 years of additional relevant experience
2 years of experience with project coordinating and/or managing
1 year of experience facilitating meetings, creating agendas, documenting meeting notes and follow up tasks
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Access, SharePoint, and PowerPoint)
Experience with problem solving, follow-through and resolution
Experience analyzing and defining the strategy to recommend to business stakeholders
Experience documenting processes and practices and analyzing them
Excellent communication, time/project management, organizational, and analytical skills
Bachelor’s degree or comparable experience
Exceptional organizational skills
Experience in writing business documents
Identifying, documenting and delivering cost benefit savings (CBA)
Experience in Rally Dev

Business Process Consultant Resume Examples & Samples

Operates independently and has in-depth knowledge of business unit, specific area of expertise and strong knowledge in other areas
5-10 years of Banking Operations Experience
Experience with Business Process Improvement
Experience with Banking Operations Metrics and Reporting
Any Audit and or training experience is required
Any structured methodology experience is a huge plus i.e. (Six Sigma, PMP, Agile, etc)

Business Process Consultant Resume Examples & Samples

BPT_Demonstrate Knowledge of Relevant Business Systems, Tools, and Processes D) Advanced
Demonstrate understanding of basic process management and total quality management principles and methodologies (e.g., Six
Sigma; Lean)
Demonstrate understanding of basics of transaction monitoring (e.g., claims processing; eligibility transactions; customer
Previous experience with SQL, SAS, or BI
Previous Healthcare Industry experience (Membership, Claims, Authorization)

Business Process Consultant Resume Examples & Samples

Act as single point of contact for stakeholders to receive information on programs, projects and process activities
Drive the implementation of the strategic direction for each of the process areas together with stakeholders
Collaborate with Business Process Consultant Leads and provide a view in the creation of a 3 year process improvement roadmap
Leverage and participate in process communities
Identify changing business needs that may lead to the requirement for change or improvements to processes
Ensure the global approach to business process management is firmly embedded
Designing sustainable processes to support innovation
Building strong working relationships with key business stakeholders
Identifying core issues in complex business problems with many contributing factors
Utilizing data, logical analysis, and insight to pinpoint the underlying issues
Articulating goals for business based on an understanding of capability and readiness to change
Selling concepts and solutions to business leaders to transform the organization
Communicating to various levels in the organization
5 years of experience in business process management
International experience working with large multinationals
Master’s degree preferred in engineering, business or technical/IT subject
5 years of expert level experience in process design methodologies and techniques
5 years of experience with enterprise/business architecture
Expert level experience in business process management and value stream mapping
3-5 years of experience with Operational Excellence or Lean Six Sigma methodologies
3-5 years of experience with continuous improvement initiatives

Business Process Consultant Resume Examples & Samples

Excellent communications skills with the ability to build rapport and credibility across the organization in order to promote ideas and proposals
Strategic and analytical thinking, strong project management and problem solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner
Ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization

Regional Business Process Consultant Lead Resume Examples & Samples

Consult with business leaders to understand and drive the business strategy within the process area
Provide process leadership and expertise in order to challenge, support, enable and improve business performance
Lead 5-6 Data & Information Business Process Consultants and make sure they are equipped to deliver the relevant projects and services to the EAME region
Provide input into the creation of a 3 year process improvement roadmap
Champion a global business process management approach with a consistently applied set of methods, tools and techniques
Own one or more framework(s) (design box) through which the Design Authorities assess compliance with the global process standards
Design agile and sustainable processes to support the introduction of new business models
Can lead and manage a team of Business Process Consultants
Extensive experience in reporting and data analytics
Substantial knowledge and experience in master data management (materials, customer)
Substantial experience in business process management
Proven experience in team leadership
International experience working in a complex multinational matrix environment
Expertise in business process design methodologies and techniques
Expertise in business process management and value stream mapping
Experience of program and project management
Solid Master Data Knowledge highly desirable (customer and materials)
Any other European language besides English is beneficial
University degree in a commercial/ business or technical/ IT subject or equivalent

Business Process Consultant Resume Examples & Samples

Intermediate level of proficiency with PC - based software programs and automated database management systems required (Excel, Access, PowerPoint)
4+ years of MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
Previous experience with SQL and / or other BI reporting tools
Medicaid, CHIP, long term care and / or government health plan experience

Business Process Consultant Resume Examples & Samples

1+ years of experience with federal or commercial healthcare
1+ years of experience with documenting business processes, procedures, and current state and future state
Ability to manage multiple tasks simultaneously
Ability to be a Self-starter and function independently
Experience with collecting and analyzing data
MBA, MA, or MS degree in Health Policy or Health Management a plus

Business Process Consultant, Senior Resume Examples & Samples

Experience with gathering information, main points, and requirements through interviews, facilitated sessions, and best
Practice research
Ability to articulate a to
Be vision for change, associated pros and cons, and a transition roadmap

Business Process Consultant Resume Examples & Samples

Engage with regional leaders to understand and influence the business strategy
Provide process leadership and expertise in order to challenge, support, enable and improve regional business performance
Identify changing business needs that may lead to the requirement for change or improvements to processes in the region
Collaborate with Global Business Process Consultants and provide a regional view in the creation of a 3 year process improvement roadmap
Ensure the future set of programs/ projects are prioritized by regional business leaders and mapped against the business strategy
Drive the implementation of the strategic direction for each of the process areas together with regional stakeholders
Support the early idea and design phases of regional projects
Ensure the global approach to business process management is firmly embedded in the region
Provide feedback to Service Managers in the Global Delivery Centre (GDC) on the performance of processes - identify gaps and areas for improvement
Act as single point of contact for regional stakeholders to receive information on programs, projects and process activities
Advise Demand Managers in the GDC of the improvement roadmap for the region and the requirements for future projects
Build process knowledge across
Articulates goals for business based on an understanding of capability and readiness to change
Communicates an in-depth understanding of the current and future challenges faced by the organisation and the drivers of change
Sells’ concepts and solutions to business leaders to transform the organisation
Adapts communication style and content to the needs of the audience
Manages complex relationships across business sectors and the region
Uses strong facilitation and influencing skills to engage with business contacts
Utilizes exceptional analytical skills focused on problem solving and process improvement in a rapidly changing environment
Exhibits strong facilitation and influencing skills to effectively engage with business stakeholders
Broad business knowledge across crops and markets
Deep knowledge of the business challenges facing their region
Functional specialist in at least one process area
10+ years business analysis experience and or 7+ years business process engineering experience
Bachelor’s degree in Business or Engineering is required
Expertise in process design methodologies and techniques
Expertise in Business Process Management and Value Stream Mapping
Lean/ Six Sigma experience and knowledge of continuous improvement tools and techniques
Experience in program and project management
Experience in a business operations or commercial role
Practical experience in connecting commercial processes to channel partners and customers

Business Process Consultant Resume Examples & Samples

Lead process design improving process activities
Deliver on consistent messaging, using standard communications procedures and programs that effectively support and advance our reputation and business goals
Interact with leaders, staff and stakeholders across the organization to understand business strategy and identify appropriate creative directions for communication initiatives with the target audience
Ability to thrive and move seamlessly through a complex and rapidly changing environment
Proven record of taking complex concepts and simplifying them into compelling visual designs
Work with various leaders to help shape messages and simplify complex concepts
A collaborative, consultative disposition with the ability to learn quickly, rapidly build rapport, develop effective relationships, and flex to changing demands
Drive the creative direction of key initiatives, including activities such as internal / external communication, product and program launches and related communication initiatives
Creative, innovative, outside - the - box thinker
Responsible for maintaining policies and procedures
10+ years of experience within a creative team environment
10+ years of experience developing creative communication for internal / external audiences
5+ years of experience leading strategic design work
Experience with using the Adobe Creative Suite of applications
Proven flexibility and resiliency in a fast paced and ever changing industry
Strong grammar and communication skills
Ability to work in a fast - paced environment with tight timelines
Strong creative development skill

Business Process Consultant Resume Examples & Samples

Collaborate with internal and external subject matter experts, system users, and stakeholders to understand and document existing and proposed business processes, requirements, and system needs
Closely partner with stakeholders throughout the process to ensure ongoing alignment and participation throughout the agile process
Effectively facilitate solutions and requirements gathering sessions with individuals and large groups
Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
Translate requirements and system needs into effective customer experiences
Work within an agile environment performing grooming work to craft effective user stories, and then partnering with the team during delivery of the stories to ensure stories are accurately implemented
Effectively manage projects / initiatives from inception through implementation
Minimum 5 years of previous experience with data collection methodologies and quantitative analysis
Critical thinker with an ability to analyze information and to evaluate the implications of a course of action or strategy
Expert knowledge of Excel including use of pivot tables and macros
Bachelor's Degree in business or engineering or similar quantitative field
Strong problem solving and issue resolution skills
Experience with large data sets and modeling
Highly skilled in Excel; familiarity with SQL, Access, or other big data software experience with statistical models in a professional setting a plus
Proficient at collecting and mining data from different sources using technologies like SQL
Ability to organize, analyze and interpret data to explain complex irregularities or trends
Self-motivated and creative problem-solver
Must be comfortable with unstructured, fast moving and constantly evolving high growth environment

Business Process Consultant Resume Examples & Samples

Bachelor's Degree in a creative / art field or related field
10+ years of experience developing creative communication for internal/external audiences
Ability to work in a fast-paced environment with tight timelines
Strong creative development skills

Business Process Consultant, Senior Resume Examples & Samples

Experience with documenting and championing technical requirements that result from business processes or organizational change recommendations
Experience with serving as a coach or mentor for process improvement projects
Experience with delivering process improvement training in a classroom setting
Lean Six Sigma (LSS) Master Black Belt (MBB) Certification

Business Process Consultant Resume Examples & Samples

Responsible for the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Understands the business needs and consults and partners with business leaders in planning projects and programs
Provides analysis and decision support to business to help deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and make recommendations to management to drive continuous improvement
Participates in defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance
Works with business partners across organization to improve how operational metrics are gathered, stored and analyzed. Prepares operations, finance and statistical reports using relevant internal and external data
Develops and oversees process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates alternatives and external training
Responsible for building and maintaining centralized processing documentation. Evaluates and approves content for reference library. Maintains inventory of business process methodologies and approach. Documents business processes by applying and promoting process modeling best practices
May act as business project manager for process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processes
Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives
Solid analytical, organizational and planning skills
Solid business process modeling and analysis skills
Proficiency to facilitate meetings of low complexity
Solid knowledge of project management principles
Knowledge of change management principles and methods
Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives
Bachelor's degree in a related discipline or equivalent
Typically a minimum of four years of related work experience
LI-BD1

Business Process Consultant Resume Examples & Samples

Collaborate with multiple teams to design and enhance system functionality
Gather and document business requirements
Develop or improve processes related to and involving pharmacy software applications
Lead configurations, conversions, enhancements, system UAT (testing and sign off)
Design solutions for Legal, Regulatory, and Compliance requirement
Accurately document step by step testing requirements and results as required
Document issue resolution in dedicated system/format
Assist Instructional Design team as a Subject Matter Expert to demonstrate new functionality and ensure processes are documented accurately
Perform as Subject Matter Expert for Specialty Pharmacy Operations
Assist with maintenance activities within ScriptMed
Assist with coaching and training of operations support personnel
Provide guidance with roles and permissions Mentor and lead work within the team
Respond to and handle escalated issues as applicable
Will be required to do projects as assigned
Must be able to work occasionally on nights and/or weekends
May be required to attend conference as a business liaison or other business departments
3 years of Pharmacy Operations experience (in a pharmacy)
1 year ScriptMed application experience with accelerated knowledge in
Clinician (i.e. Pharmacist or Nurse)
1+ year with MS Project
1+ year with MS Access
Open market pharmacy experience
PBM pharmacy experience
Ability to problem solve, troubleshoot and escalate issues solely or as a team
Ability to work in a fast paced changing environment
Able to prioritize tasks in order of urgency
Experience working in and with virtual teams

Business Process Consultant Resume Examples & Samples

Train external (and internal) staff on the operational use and service of the Advantage suite of products including but not limited to sbX, Patron Management and Machine Accounting while having a working knowledge of IGT Electronic Gaming Machines (EGM’s) and peripheral products
Provide technical and operational classes at customer sites and regional offices and operate as the sole resource
Project manage the development of electronic training support materials
Thoroughly learn new software, hardware and electronics for standard gaming and systems products and impart knowledge to a variety of adult learners
Prepare for and conduct training courses via methods such as instructor led training (ILT), on the job training (OJT) and virtual instructor led training online (VILT)
Meet all assigned Management by Objectives (MBO’s) and departmental requirements
Collaborate with Course Development staff, Product Development and participate in the research and development of support material and courses

Business Process Consultant Resume Examples & Samples

Designs new processes while working with operational and technical subject matter experts
Leads planning and facilitation of business process workshops
Develops business process maps and business requirements
Develops functional and non-functional business requirements and associated attributes
Develops functional specification documents including narrative documentation
Manages subject matter expert client relationships and team leadership activities
Prepares status reports, team resource and schedule management reports
Leads and manages development of business process deliverables
Identifies project issues and initiates effective resolution
Facilitates workshops, interviews, and meetings
Ensures consistency across all to-be business processes
Documents and escalates key issues, action items, and risks
Prepares and presents business presentations on regular intervals to all organizational levels
Able to manage time effectively and handle multiple assignments, priorities, and deadlines
Demonstrates strong relationship management and workshop facilitation skills
Demonstrates excellent verbal and written communication skills, and communicates well at all levels of the organization from front-lines to executives
Demonstrates strong documentation skills, such as requirements and process narrative documentation
Able to work both in a team environment and independently
Demonstrates working knowledge of electric utility business processes and operations activities, and demonstrates a basic knowledge of electric utility operations
Able to effectively use program tools including MS SharePoint, MS Word, Visio
Makes good decisions, with discretion, initiative, and attention to detail
Able to provide a valid Texas driver’s license and present and maintain a good driving record

Business Process Consultant Prmo Resume Examples & Samples

Coding knowledge
Understanding current coding workflows
Understanding relationship between documentation and coding guidelines
HIM/Professional EPIC documentation and workflow integration
Charge Capture knowledge of EPIC system modules

100

Business Process Consultant Resume Examples & Samples

Driving Human Resources specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes
Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their Human Resources processes
Completing, developing and improving required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reports
Identifying areas of Human Resources process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
Juggle multiple and complex projects and initiatives
Promoting continuous process improvement practices
Supporting specific sales activities when required
Managing and communicating Human Resources process and business requirements ensuring that the proposed solutions meet the customer's expectations
Providing training and mentoring to other members of the services team
Proven experience in defining and deploying 'to be' Human Resources processes and in identifying solutions from a people, process and technology perspective
Strong understanding and experience with leading Human Resources and Human Capital Management tools, such as Oracle, PeopleSoft, SAP, SuccessFactors, Taleo and others
Solid experience in requirements gathering, including experience in creating process documentation
Knowledge of the processes utilised in a Shared Services environment
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to Human Resources sponsors/stakeholders in solving business process and/or technical problems
Experience in analysing and recommending Human Resources strategies based on business priorities
Proficient in English and German

101

CSM Business Process Consultant Resume Examples & Samples

Work in a global team to design and establish common industry best practices focused on advocating a best practice approach for Contact center implementations
Lead engagements as the Subject Matter Expert (SME) on CSM, Field Services and Knowledge best practices
Drive the customer roadmap discussions and decisions
Provide advisory services around the customer charter(s)
Lead business process (re)design sessions in a consultative approach
Improvement and gap analysis of current / to-be processes during workshops with key customer sponsors and stakeholders
Become trusted advisor status with the customer throughout the transformation
Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
Promote continuous process improvement practices through process metrics /KPI’s, dashboards and role accountabilities
Facilitate training, knowledge transfer and experience-sharing sessions
Lead partnership with the Product Management teams to ensure alignment with product direction and communicate product improvement recommendations to the customer base
Minimum of 5+ years custromer services experience (within a contact center solution provider (SAP, com, Oracle, Microsoft, Cisco, Avaya, ININ) or related high technology business environment
Bachelor degree or equivalent technical / business qualification through experience
Minimum of 5+ years of global process management experience
Minimum of 5+ years of Professional Services experience
Proficient in process management competences
Certified Six Sigma Black Belt highly desirable
Extensive experience driving large scale, complex global change initiatives and programs to a successful implementation
Strong interpersonal and people management skills
Global experience (for cultural awareness)
Ability to work with cross functional remote (virtual) groups

102

Itbm Application Portfolio Management Principal Business Process Consultant Resume Examples & Samples

Act as the application portfolio management subject matter expert and perform the following activities on client engagements
Bachelor degree in Computer Engineering, Information Systems Management or equivalent technical / business qualification through 7+ experience
Preferred Industry certifications include

103

Claims Business Process Consultant Resume Examples & Samples

Adhere to appropriate response and turnaround times on all requests and deliverables
Assess customer needs and requirements, especially non-standard requests and problems, and respond or refer to appropriate resources
Teach, coach/mentor, provide feedback and guide others
Demonstrates ability in customer service issue resolution and relationship building
Demonstrate solid understanding and comfort utilizing multiple computer systems/applications, including Microsoft Office products
Work in a self-directed capacity with minimal guidance and seek guidance on only the most complex analyses
Ability to make timely, confident decisions based on available data/facts
Solid communication skills, including the ability to listen objectively and articulate the facts of an issue verbally and in writing
Strong time management, organizational and prioritization skills and ability to balance multiple priorities
Solid conflict resolution skills
Ability to take direction; respond to requests and feedback
Solid understanding of organizational structure; ability to facilitate issues through appropriate channels, including how and when to involve management
Work effectively and partner with others to contribute to a team environment
Ability to collaborate across all levels of organization for successful outcomes
Demonstrate initiative and willingness to learn new tasks
Motivated to work independently and remain focused on the task(s) at hand in the face of shifting obstacles to complete assigned tasks
Ability to multitask and shift priorities quickly, professionally and positively to accommodate urgent tasks and to reach team, business area, and corporate goals
Appropriately apply policies and procedures to ensure successful compliance with internal and external guidelines
Ability to interact professionally with all internal and external customers, including peers, members of management, members of other business areas/segments, attorneys, etc

104

Business Process Consultant Resume Examples & Samples

Communication - creating and telling the quality program and system story
Critical Assessment - evaluating quality programs and tools to guide future development and migrations
Program Management - managing a governance process, along with related tracking and documentation
Business Requirements - writing business requirements for IT solutions, where needed
Process Analysis - understanding quality and business processes to design efficient support processes and tools
3+ year of experience in writing business and/or system requirements and business/finance analysis
2+ years of Team Lead or Project Lead experience
3+ years of experience utilizing MS PowerPoint, Excel, Visio and Word
Understand the quality process
Experience leading and facilitating virtual meetings
Experience working across departments to achieve project and operational objectives

105

Business Process Consultant Resume Examples & Samples

Responsible for claim / file tracking and end-to-end process
2 Years of Experience with claim payment / pricing platforms
2 Years of Experience with ANSI x12 standard formats and HIPAA compliance, specifically 835 remittance advice & 837 claim
2 Years of Experience in data analysis and remediation
Experience with HealthCare Reform and CORE Operating Rules
UnitedHealth Group experience
BA / BS degree or equivalent related work experience

106

Senior Business Process Consultant Resume Examples & Samples

Works with operating leaders and teams to uncover and assess process improvement opportunities, identify the needs of the enterprise and facilitate the implementation of enhancements that utilize best practices to streamline processes, drive organizational behavior and enhance user and customer experience
Manages process improvement projects throughout lifecycle including: Identifying, planning, performing and implementing business process improvement solutions, conducting assessments of current processes and identifying opportunities for improvements, documenting current and future state, including process mapping, perform cost and benefit analysis, identifying and removing barriers that slow or prevent the successful attainment of process/productivity improvements, design and implementation of communication, training and change management plans, and ensuring that projects are completed on time and within budget
Performs analytical tasks related to system enhancements and maintenance; serves as the liaison between the business unit and the programming/technical units; makes recommendations to management for system enhancements (which could be revenue producing items). Serves as a tester and/or business user/SME for change requests and enterprise projects while following the approved testing methodology
Develops and delivers presentations to senior-level steering committee (or similar body) representing the development of project objectives, negotiations of project scope with vendor, risk identification/mitigations, negotiations on project deliverables, timelines and resources
Manages vendor relationships including conducting planning sessions with vendors and service providers and defines project and performance expectations and measurements
Bachelor’s Degree in Business, or related field; eight to ten years related business process improvement experience
Demonstrated ability to apply work with mathematical concepts such as probability and statistical inference
Demonstrated ability to think critically and problem solve
Ability to read and interpret documents required to perform essential job functions
Experienced user of Microsoft Office applications, including Excel, Power Point, and Office
Basic knowledge of and exposure to the banking industry and banking concepts, preferred

107

Business Process Consultant Resume Examples & Samples

Manage day-to-day activities and provide technical support for systems issues impacting production within Card Operations
Use subject matter expertise knowledge of the Consumer Account Management System (CAMS) system to provide technical support and troubleshoot issues that impact Health Care Spending Card (HCSC) Card Operations
Open support tickets to address current production issues; monitor and track support tickets until full resolution
Perform User Acceptance Testing for new work orders, tickets, enhancements and projects completed within systems / applications that impact Card Operations processes
Identify and drive implementation of process improvements within the end-to-end business processes and develop solutions using principles of process excellence and related tools
3+ years of experience completing User Acceptance Testing
2+ years of experience working with Consumer Account Management System (CAMS)
Strong understanding of the Optum Technology IT development and deployment life cycle
Knowledge of the Health Care Spending Card (HCSC) business and process or related card business experience
Previous experience with financial services products, specifically notional products
Proven ability to work both independently and collaboratively across teams within a highly matrixed environment to build relationships and influence change
Strong attention to detail and analytical skills

108

Business Process Consultant Resume Examples & Samples

Problem solve and research issues independently to completion
Ability to understand the core reasons and provide a plan for resolution
Helps to drive and manage the implementation of new or improved processes or solutions as needed (this can include scheduling meetings, documentation and training)
Demonstrates overall knowledge of the project and subject matter and is a primary point of contact to help assist or identify the correct business area in order to keep a project moving in the process
Manage implementation and migration staff
Understanding of the objective for each program initiative
Ability to take concept and anticipate the customer needs as developing the solution to meet the objectives
Ability to put the objectives into practice
Demonstrates understanding of relevant organizations' operations, products and applications, strategies, processes, and / or business priorities in order to build effective solutions
Communicate with stakeholders (e.g. senior leadership; directors) to ensure consistent use and application of solutions across functions and teams
Ability to understand the issue or need and provide a solution to meet the need with minimal direction
Responsible for troubleshooting issues and developing solutions, ability to analyze data and to present analysis in a format that is relatable to interested parties
Analyze business process information (e.g., metrics, analytics) to identify key issues, trends, and potential root causes (e.g., training issues, lack of understanding by user community, that point to improvement opportunities
Monitors on - ongoing progress of testing related to business processes / Migrations & Implementations (e.g.., collect and review data; shadow end users; review pertinent metrics to identify potential challenges, risks and / or defects)
Estimate and / or quantify potential benefits, costs, and resource requirements associated with recommended business process solutions
Adapt proposed solution to new and / or unanticipated requirements and / or information
Collaborate with stakeholders (e.g., senior leadership; end users) to gain support and buy - in for proposed business process solutions
Facilitates operational readiness as needed including; oversight for P&P development, training, and post implementation monitoring
Project management experiencing with the ability to understand the project scope, define the deliverables, create necessary structure and governance, appropriate communicate to vested stakeholders and drive the project to completion
Provide operational instruction and guidance to business partners impacted by business process solutions (e.g., procedure; system; applications)
Provide leadership through motivating and inspiring other team members
7+ years of work experience in a corporate setting
5+ years of experience with project methodology (requirements, design, development, test and implementation)
5+ years’ experience gathering requirements from the client / business and documentation of requirements
Fully Proficient level of proficiency with PC based software programs and automated database management systems required (Microsoft suite)
Fully proficient verbal and written communication skills, including trends and opportunities to clients and the business in writing and verbally
Advanced experience in analysis of business process and workflow and providing an evaluation, benchmark and / or process improvement recommendations
Fully proficient ability to manage multiple Initiatives concurrently
Basic understanding of relevant claim platforms (TOPS / UNET, COSMOS, CSP Facets)
5+ years of health care experience working with claims data and medical codes
5+ years Claims processing experience
Operational Excellence Six Sigma Green Belt Certification
Network management background
Experience in a Financial Services Organization

109

Business Process Consultant, Mid Resume Examples & Samples

Knowledge of delivering overhead optimization, performance optimization, or knowledge management services
Knowledge of organizational efficiency and process improvement methods
BA or BS degree in Business, Economics, Statistics, Political Science, Engineering, or Supply Chain Management preferred

110

Business Process Consultant Resume Examples & Samples

Sets and maintains effective data policies and standards
Develops and executes activities to assess and implement Data Quality standards and subsequently drive improvement
BS/BA Supply Chain, business, or technical field
At least 5 years of relevant supply chain experience
CPIM, Modules 1 & 2 (required prior to role); Other Modules required within 12 - 24 months
Six Sigma Green Belt Certification
Building Sustainable Customer Relationships
Championing Change
Communicating with Impact
Supply Chain Management – Plan
Supply Chain Management – Enable

111

Business Process Consultant Resume Examples & Samples

Develop, manage, and analyze rework scorecard that consolidates multiple data components / intakes across all UHC LOBs (E&I, M&R & C&S)
Monitor business process changes and impact on rework data components to ensure scorecard completeness, accuracy and consistency across all UHC LOBS
Provide rework scorecard recommendations as well as gather and manage update requests driven by key stakeholders
Manage automation and technology solutions to replace manual scorecard data components
Support claim reconsideration audit program ensuring accurately reflective of rework scorecard
Lead cross-functional teams to improve rework data accuracy and overall constituent experience
Influence and drive process quality & continuous process improvement activities across the organization
Bachelor degree in Business, Healthcare or related field and/or equivalent experience
5+ years of experience in financial analysis or process improvement
3+ years of healthcare industry experience
3+ years of claims experience
Intermediate proficiency with Excel (ability to create pivot tables, data filters, pareto charts and functions)
Intermediate proficiency with PowerPoint (ability to create tables, charts and graphs)
Extensive experience in provider operations, quality, external audits, or internal audit
Knowledge of Claim Processing, Rework and Issue Resolution
Strong analytical skills converting data to information
Ability to communicate effectively in a clear and concise manner

112

Business Process Consultant Resume Examples & Samples

Document issue resolution in dedicated system / format
3+ years of Pharmacy Operations experience (in a pharmacy)
1+ years of OptumRx/BriovaRx Specialty Pharmacy Operations experience
1+ years ScriptMed application experience with accelerated knowledge in
1+ years with MS Project
1+ years with MS Access

113

Senior Business Process Consultant Resume Examples & Samples

Analyze claims and membership data to determine how it drives and affects annual savings
Prioritize and manage multiple savings initiatives simultaneously
Develop new data-driven initiatives that will enhance prospective savings
Develop operational documentation that includes workflow use cases, context diagrams, requirements documents, operational support documentation, test cases and training material
Meet tight deadlines regularly
Communicate regularly with various levels of leadership and matrix partners regarding data-driven initiatives
3+ years of experience in a professional Healthcare setting
3+ years of Microsoft Office experience including Microsoft Excel (creating and editing spreadsheets), Microsoft Word (creating and editing documents), and Microsoft PowerPoint (creating and editing presentations)
2+ years of Enrollment/Eligibility or Claims experience
2+ years of experience in Cosmos or CES Editor
Ability to travel up to 10% of the time
Bachelor's Degree (or higher) or 3+ years of experience in a Project Management, Business Analysis, or Claims Management role
1+ years of Project Management experience
2+ years of experience in Reimbursement Policies for M&R
2+ years of experience in researching claims edits or analyzing claims data
Working knowledge of prospective claims editing systems
AAPC or AHIMA certification
Experience in SharePoint Administration or Development
Professional communication skills, both written and verbal

114

Senior Business Process Consultant Resume Examples & Samples

3+ years in a professional Healthcare setting
3+ years Microsoft Office experience (Excel- creating and editing spreadsheets, Word- creating and editing documents, and PowerPoint- creating and editing presentations)
2+ years Enrollment/Eligibility or Claims experience
2+ years of experience in CSP Facets or iCES Clearinghouse
1+ year Project Management experience
2+ years of experience in Reimbursement Policies for C&S
AAPC or AHIMA Certification
Bachelor's Degree (or higher) or equivalence in work history in a Project Management, Business Analysis or Claims Management role

115

Business Process Consultant Resume Examples & Samples

5+ years of business / finance analysis experience
5+ years of experience in writing business and / or system requirements
3+ years of experience working in a healthcare or managed care environment
Intermediate level of proficiency with PC based software programs and automated database management systems required (MS Project, Access, Word, SharePoint)
Experience in writing reports
Intermediate level of proficiency with PowerPoint, and Visio
Have an understanding of Cosmos and SQL, and databases

116

Business Process Consultant Resume Examples & Samples

Demonstrated experience with several of the following techniques: Linear Programming, Integer Programming, Nonlinear Programming, Dynamic Programming, Branch and Bound approaches, etc
3+ years of technology, research and problem solving experience
Knowledge of NoSQL platforms (e.g., MongoDB, HBase, MarkLogic etc.)

117

Business Process Consultant Resume Examples & Samples

As a Product Owner for an Agile Scrum team, act as the domain specialist who owns and drives the vision for the product development project
Represents business interests and requirements in the scrum team and work with user groups and stakeholders to determine what features will be in each product release
Writes user stories that clearly represent the business need
Considers and documents all nuances of the requirements including user experience, workflow, reporting and letter implications
Serves as the bridge between the Product Manager and the delivery team to align both parties to a common goal while aggressively managing stakeholder expectations
Supports the Product Manager in roadmap planning and development
Assists in preparation of estimates and timelines
Acts as a resource to the UAT team regarding the development of appropriate test scripts
Acts as a resource to the Support team to insure staff are knowledgeable on current and future Product functionality
Ensures relevant features are clearly documented in the User Guide and training materials
Partners with the deployment team to validate the Product meets the business expectations upon delivery
Documents gaps for enhancement purposes and lessons learned review with the Product team
Updates reporting requirements based on new features added with each release
Writes requirements for ad-hoc client and operational reports required by the Business
Supports the development and implementation of effective / strategic business solutions through working knowledge of industry trends and research and analysis of data and business processes
Working with the Product Manager, plans Product features designed to maximize Product configurability, reducing future development costs and schedules
5+ year of experience in healthcare technology business analysis
Experience gathering requirements from the client / business, including documentation, review and facilitating the requirements through to acceptance and sign-off
Experience with process improvement, workflow modeling, benchmarking and / or evaluation of business processes
Ability to problem solve including multiple priorities and research conflicting and / or inaccurate data
Bachelor’s degree in Computer Science, Business, Finance, Health Administration, or a related field
Experience using Visio
Experience with Care Management, Utilization Management or Appeals and Grievance software
Experience with Complaint / Appeal resolution for health plans
Experience with Agile processes, including development of user stories
Demonstrated experience facilitating large groups and remote audiences

118

Business Process Consultant Resume Examples & Samples

Create / maintain / improve process flows and interface agreements
Gather data and conduct analyses where necessary to identify areas for improvement
Document / maintain / improve desk level procedures for the Deal Assurance Team (DAT)
Maintain / improve centralized document storage point file structure for storing solutions, processes, procedures, training and reference materials for the DAT
Training of the DAT on how to solution custom opportunities and the templates / resources to be utilized in doing so
Training on DAT procedures to partner organizations as required
Develop and maintain of DAT related training documentation
Lead / facilitate projects to define / improve DAT processes
Quality checking and feedback to the DAT on DAT outputs
Defining measurements for and reporting DAT performance
Negotiating with key partners (including, but not limited to, Enterprise Solutions Group, Solution Engineering, Global Service Transition, Operations Support Systems and Global Vendor Management) to define inter-organizational processes necessary to solution opportunities and hand-off sold solutions to Global Operations
Create and maintain templates used in developing / documenting / costing solutions
Present projects, developed solutions, key metrics to executive management for buy-in and input
Identify the need for and, define and document system requirements in support of DAT processes

119

Business Process Consultant Resume Examples & Samples

Supports HEDIS Operations. Scope includes processes for both retrospective and prospective HEDIS Operations activities
5+ year of experience in writing business and/or system requirements and business / finance analysis
Basic knowledge of HEDIS/STARS requirements

120

Business Process Consultant Resume Examples & Samples

Actively share knowledge with team members and employees across the organization
Analyze the impact of potential changes on existing processes and organizational structures
Apply business and technical knowledge in the analysis of internal client requirements (see section 3 below) and preparation all required documentation
Assign work to departmental business analysts and business process consultants
Balance a shifting workload and effectively deal with ambiguous circumstances while ensuring the timely completion of work
Collect and present accurate, timely data to display the results of process improvement efforts
Contribute to the evaluation process for these staff (department director will administer performance reviews, time and attendance, and personnel file maintenance)
Design, prepare, and lead/facilitate productive meetings with effective content presentations, facilitation tools, and discussion materials
Develop and directly oversee the timely creation of reports, presentations, and related materials
Develop and execute work plans, timelines, and other relevant project management tools in relation to these efforts
Develop detailed process flows of existing processes as well as proposed processes using process flow charting software such as Visio
Develop solutions to the problems posed by the effort, using approaches such as benchmarking, data analysis, organizational analysis, process mapping and redesign, job design, requirements identification, risk analysis, and other tools and techniques
Direct and execute creative analytic approaches; create new or adapt existing analytical methods and tools to solve problems
Ensure that the most appropriate and efficient tools and techniques are selected and applied in accordance with project scope and time constraints
Evaluate the scope and complexity of business process improvement efforts, including those that correspond closely with clinical and/or medical management related processes
Gather, analyze, and interpret data and incorporate appropriately into action plans
Identify and track project issues, resolving issues where possible and escalating when necessary
Make formal presentations to various audiences
Meet with internal clients (departmental heads/other business owners) to understand and assess business/operational needs as well as technical and other requirements; anticipate key business issues
Mentor and serve as a professional resource to departmental business analysts and business process consultants to aid them in their work
Monitor work progress and review key deliverables of departmental business analysts and business process consultants
Prepare and present project status reports to appropriate stakeholders
Provide industry knowledge to projects
Provide instruction and guidance to lower level professionals; coach and advises team members collaboratively with their supervisors as needed to fulfill their roles in a project team
Recommend and implement new policies, procedures, and strategies to streamline workflow and ensure that each department within the division is meeting organizational objectives
Stay abreast and inform others of new and emerging topics/trends, best practices, technologies, and capabilities
Trend and analyze existing processes, procedures, and workflows
Understand and incorporate the quality, cost and service goals of the organization
Understand, analyze, and structure undefined, complex, and politically sensitive projects
Work as part of a team, leader of a team, or individually with responsibility for designing and implementing business process improvement efforts
B.S. degree with an analytical or healthcare focus
Masters or Ph.D. degree preferred (extensive related experience will be considered)
5 years experience in healthcare and/or operational analysis including the business process improvement discipline
3 years experience in personnel supervision and mentoring preferred. Experience in health care industry preferred, but those with relevant experience in other industries will be considered
Superior computer skills are a given, with expert knowledge in Access, Excel, and other financial & statistical software packages; Powerpoint and Visio skills preferred
High degree of professionalism, enthusiasm and initiative on a daily basis. Ability to work in a fast-paced environment required. Manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences
Attention to detail is critical to the success of this position, with demonstrated competency in customer orientation and the ability to deal with ambiguity. Excellent planning, communication, documentation, organizational, analytical, and problem solving abilities
Advanced mathematical skills. Statistical background preferred
Ability to interpret and summarize results of various analyses in a timely and meaningful way
Ability to effectively approach problem solving
Ability to analyze financial & operational results and to comprehend forecasting models. Well-informed and conversant with general business and operational matters

121

Business Process Consultant Resume Examples & Samples

B.S. degree with an analytical or healthcare focus. Masters or Ph.D. degree preferred (extensive related experience will be considered)
High degree of professionalism, enthusiasm and initiative on a daily basis. Ability to work in a fast-paced environment required
Manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences. Attention to detail is critical to the success of this position, with demonstrated competency in customer orientation and the ability to deal with ambiguity. Excellent planning, communication, documentation, organizational, analytical, and problem solving abilities
Ability to effectively approach problem solvingAbility to re-engineer processes to positively impact productivity in terms of timeliness and accuracy
Ability to analyze financial & operational results and to comprehend forecasting models
Well-informed and conversant with general business and operational matters

122

Business Process Consultant Resume Examples & Samples

8+ years of experience in consulting or in working with business process improvement
Experience with business process modeling, developing business requirements, and performing analysis
Experience with VISIO
Experience with project management and communications and change management
Ability to write clearly and succinctly to build briefings or presentations using Microsoft Office Suite and use SharePoint for the development shared portal
PMP and Change Management Certifications

123

Business Process Consultant Resume Examples & Samples

Lead multiple complex projects to achieve key Program business objectives
Prioritize the flow of work for the development teams by overseeing the sequencing of the program backlog
Manage the development team to complete all aspects of the SDLC
Act as the voice of the customer; communicate new requirements, modifications, and timeframes to the program leadership
Communicate and agree upon PI and sprint level workload with the agile development team to utilize available capacity and effectively deliver solutions
Collaborate with system architects, defining and maintaining nonfunctional requirements to ensure it meets relevant standards and quality expectations
Participate in planning events preceding each increment of development, as well as retrospective to identify what worked well / didn’t work well
Actively participate in both the system demos and the continuous improvement process following each increment of development
Report on the status of team level development progress to business leaders
Predict emerging customer needs and develops innovative solutions to meet them
Rollout incremental software to the consumer base once it becomes available
Organize weekly domain meetings; coordinate meeting content and onboard consumers as software becomes available
Participate in the Product Management Committee to communicate, schedule, and function as a Product Owner
Bachelors degree in Business, Finance, Computer Science, Health Administration related field or equivalent work experience
3+ years of experience working with product backlogs and the SDLC
3+ years of experience working with development teams sized at 10-15 members
3+ years of experience working within an agile methodology, with a very good understanding of the various ceremonies involved
The ability to effectively communicate with the consumer base, to review where features stand, and exchange information
The ability to multi-task throughout the day and get work accomplished while attending meetings
The ability to think on your feet, in a dynamic challenging environment
Intermediate level of proficiency with PC based software programs and automated database management systems (Outlook, Excel, PowerPoint, VISIO)
Experience with scaled agile framework (SAFe)
Experience working in both waterfall and agile worlds, and knowledge with converting from waterfall to agile
Previous Healthcare Industry experience (insurance related)
Experience with detailed Project Management and managing multiple tasks to completion
Experience working with CA Agile Central

124

Business Process Consultant Resume Examples & Samples

Develop, manage, and analyze rework scorecard that consolidates multiple data components/intakes across all UHC LOBs (E&I, M&R & C&S)
Bachelor degree in Business, Healthcare or related field and / or equivalent experience
3+ years of experience with process improvement
Knowledge of UnitedHealthcare business processes is preferred
Knowledge of Claim Processing, Rework and Issue Resolution is preferred

125

Itbm Financial Management Business Process Consultant Resume Examples & Samples

Driving Financial Management specific process requirements, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders such as CIO’s, CFO’s, Finance VP’s, IT Directors, Line-of-Business Owners, and Controllers
Provide guidance around Cost Model Design and Financial Planning processes to the client and to ServiceNow technical resources in the implementation of the to/be processes
Lead clients in their efforts to take advantage of the ServiceNow functional and technical capabilities and in their efforts to improve their Financial Management processes
Developing and improving documentation such as best practice cost model diagrams, financial planning/budgeting process flows, financial analyst roles/responsibilities, workshop agendas, presentations, gap analysis reports, and cost model design sessions
Identifying areas of Financial Management process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
Manage multiple and complex projects and initiatives with fluidity and efficiency
Promoting continuous process improvement practices, and contributing to communities of excellence
Supporting IT Business Management sales activities when required
Managing and communicating Financial Management process and business requirements ensuring that the proposed solutions meet the customer's expectations and promoted outcomes
Providing IT Business Management training and mentoring to other members of the Services team
Up to 50% travel annually, driven by customer needs and internal meetings
Proven experience in defining and deploying Cost Transparency and Financial Planning processes and in identifying solutions from a people, process and technology perspective
Strong understanding and experience with leading Financial Management systems, such as ServiceNow Financial Management, Digital Fuel, Apptio, Oracle Financials, etc
Proven experience in Business Transformation requirements gathering, including experience in creating Cost Transparency and Financial Planning process documentation
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
5+ years of experience in Financial Management which include Cost and Optimization and Business Transformation Consulting, Budgeting Process Improvement
1-3 years of experience in Cost Model Designing and Service Costing Process Consulting
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to Financial Management sponsors/stakeholders in solving business process and/or technical problems
Experience in using Financial Management processes in analyzing and recommending opportunities in IT Business Management Growth & Adoption, in the Project & Portfolio Management & Application Rationalization space
Bachelor degree in Computer Science, Finance, Business Administration or equivalent technical / business qualification through experience
Proven team player and team builder

126

Business Process Consultant Resume Examples & Samples

Drive and maintain the global BPM framework for the Diagnostics division and drive definition and maintenance of Business Process Modell: top levels of Diagnostics “end to end” Business Process Modell and support cross functional alignment for Business Process Modell for Diagnostics
Support the set up and thereafter steering of “BPM Working Group” which drives cross functional BPM alignment for Diagnostics as well as support the development of divisional guidelines in the area of BPM and maintain definitions of BPM framework (roles and structures)
Support BPM Board meetings with senior stakeholders for Diagnostics BPM (“Steering Committee for BPM”)

127

Business Process Consultant Resume Examples & Samples

Minimum educational requirement – Graduation from a reputed institute
SAP Certification in SAP BW (7.0 and above) mandatory
Sound knowledge in SAP ABAP would be an added advantage
Sound knowledge of SAP Planning tools IP and BPC
Knowledge of SAP Roles and authorizations and using them in planning applications
Should have excellent communication suitable for leading customer facing engagements
Should be willing to travel 20-50% of the time

128

Business Process Consultant Resume Examples & Samples

Expertise in Fashion Industry (Through SAP AFS or SAP FMS solution) mandatory
EXPECTATIONS AND TASKS
Should have 4 to 6 years of implementation experience of SAP Solutions, out of which at least 4 years should be with SAP Retail as a core solution with Fashion focus
At least 2 end-to-end implementation experience in Customer facing Fashion focused Retail functional implementations

129

Business Process Consultant Resume Examples & Samples

Juggle multiple and complex projects and inititatives
Knowledge of the processes utilized in a Shared Services environment
Experience in analyzing and recommending Human Resources strategies based on business priorities

130

Business Process Consultant Lead Resume Examples & Samples

Technical and technical guidance and oversight, project planning, coordination of resources, subcontractor management, project status reporting, and performance measurement and reporting. Oversee staff training and development, including employee Individual Development Plans (IDPs), to ensure that the project is staffed with the right resources
5 years of experience with project management in a DoD environment
Experience with Continuous Process Improvement (CPI), Business Process Re
Engineering (BPR), Change Management, Strategic Planning, Facilitation, Performance, and Communications
Project Management Professional (PMP) Certification
Senior Professional in Human Resources (SPHR) Certification

131

Business Process Consultant Resume Examples & Samples

Must live in the Charleston, SC area or be willing to relocate
3+ years of experience working with business process improvement
Great communication skills
Ability to write clearly and succinctly to build briefings or presentations using Microsoft Office Suite and use SharePoint
Ability to analyze data and make organization change recommendations
Ability to create, implement, and continuously improve business processes
Ability to interact with our clients
Experience with business process modeling and developing business requirements
Familiarity with the software development life cycle
Familiarity with Agile development methodology

132

Business Process Consultant Resume Examples & Samples

1 year of experience with qualitative and quantitative data analyses
Experience with Microsoft Excel to create reports
Ability to conduct research across multiple platforms
Ability to produce quality documents in Microsoft Word and PowerPoint
Experience with documenting business operation processes, including flowcharts, standard operating procedures, and manuals
Experience with Microsoft Visio

133

Business Process Consultant Analyst Resume Examples & Samples

Applies a fundamental knowledge of programs, policies, and procedures in a business area or technical field gained through experience and training
Acts as a resource to test new (minimum viable product) applications
Acts as a resource to team members, provides training, support, and helps resolve complex problems
Assist in the development of business requirements or collection of training material
Understands the business unit cost structure and components that impact profitability and operational efficiencies
Performs basic research, information gathering and analysis
Organizes and records research findings
Provides standard documentation in support of initiatives with direction
Presents facts and information in team and business meetings
Ensures successful completion of projects
Participates as a resource on projects
Coordinate small project activities
Uses appropriate tools and techniques to meet project deliverables
Write business cases for specific process or projects using standard guidelines
Initiates and supports business optimization efforts to enable effective and efficient delivery of valued services
Identifies prospective opportunities for process improvement
Assists in process redesign activities
Must be able to translate IT processes and have light technical aptitude
Project management skills (entry level)
Able to demonstrate technical proficiency across various platforms (dispatch, member servicing, call routing, IVR, etc.) supporting customer experience
Ability to prioritize work and resolve conflict
Professional presence (interfacing with business leadership and client leadership)
Undergraduate degree preferred but not required
Demonstrates understanding of business unit and/or industry systems, processes and requirements

134

Senior Claims Business Process Consultant Resume Examples & Samples

·Monitors the implementation of corrective action and/or remediation plans for BPQM and CEAP audit findings. Perform root cause analysis, evaluate effectiveness of corrective action plans, and recommend solutions to remediate process gaps
Monitoring of CEAP audit processes to ensure effective controls are in place to minimize business risks and improve compliance and operational efficiency and effectiveness
Serve as a member of the BCU Governance Committee to review new/revised SOPs for accuracy prior to publishing
Validate claims data against information from claims processing systems to ensure that system functionality, benefit configuration, and documented processes allow claims to pay according to Health Plan contracts
Deliver fact based audit findings and escalate issues identified during the audit process to stakeholders, as appropriate (e.g., Subject Matter Experts, Operations, BPQM, business partners)
Assist auditors and business partners with the development of audit criteria
Retain documents utilized for analysis, drawing conclusions, and making recommendations for remediation efforts
Perform post implementation monitoring and evaluation (M&E) to validate remediation of identified defects after implementation of system or manual solution
Consistently meet established quality, efficiency, and timeliness standards
Take a proactive approach to proposing solutions and resolving issues
Work special projects as assigned by the leadership team
Strong analytical skills with a demonstrated ability to analyze data, business processes and workflows
Demonstrated ability to write in a clear and concise manner, produce high-quality documentation that meets applicable standards and is appropriate for its intended audience

135

Business Process Consultant Resume Examples & Samples

5 plus years of Business Analyst experience
Credits experience (AFS or LoanIQ experience would go a long way)
SQL, access and excel experience
Experience in facilitating JAD sessions (looking for someone that is confident, good communication and can influence others)

136

Business Process Consultant Resume Examples & Samples

Partnering with Business and finance teams in establishing priorities and delivering on strategies to meet business objectives while maintaining or improving finance efficiency. This responsibility includes, but is not limited to demonstrating: a deep understanding of Keysight's finance systems, operational processes, financial & tax reporting needs; an awareness of external benchmarks of financial capability; ability to provide insightful, effective consulting and advice to business partners
Partnering effectively with Finance functions and IT in developing and deploying technology solutions that increase business and finance efficiency
Demonstrated analytical and problem solving capabilities
Track record of effective teamwork
Track record of achieving results through influence, and collaboration
Independent, results orientation, with a hands-on attitude
Proficiency using standard desktop computer applications
Working and implementation knowledge of Oracle ERP Systems will be an added advantage

137

Business Process Consultant, Senior Resume Examples & Samples

8+ years of experience with project management in a DoD environment
Experience with successfully managing medium to large scale administrative, financial, and professional services work within a high pressure, highly fluid work environment
Ability to oversee and manage staff
Experience with Continuous Process Improvement (CPI), Business Process Re-engineering (BPR), Change Management, Strategic Planning, Facilitation, Performance, and Communications

138

Business Process Consultant Resume Examples & Samples

Intermediate - Advanced level of proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint)
Excellent verbal and written communication including the ability to facilitate presentations to all levels of the organization including Sr. Leaders
Time / project management, problem solving, organizational, and strong analytical skills
MS Project, SharePoint, and Visio experience
Forecast / Modeling experience
Production Capacity Planning
Experience in driving success in electronic delivery environment

139

IT Business Process Consultant Resume Examples & Samples

You have a Master degree within business, computer science or engineering
You have a minimum of 3-5 years of experience working with change management, process development or project management
You have preferably hands-on experience working with standardized and agile project frameworks
Co-operation: The ability to establish lasting working relations both horizontally and vertically
Business understanding: The ability to understand and act within complex business dynamics
Communication: The ability to adapt your communications of concepts, frameworks and processes both horizontally and vertically and show appreciation for diversity in opinions
Persistent: The ability to maintain focus and drive when exposed to organisational resistance
Result oriented: The ability to drive results through prioritisation and a structured approach

140

Business Process Consultant Resume Examples & Samples

Analyze, lead and deliver continuous process improvements in the Service organization SE/FI
Support the Service Management Team in identifying and implementing new or existing operational improvements achieved mainly by the use of data, data analysis and systems
General support to Service management team as and when required with solid knowledge of daily processes / systems / reality / circumstances
Continuously develop knowledge in the use of the various Vestas performance and operational systems. Coordination and execution of process / system training within Service area
Coordinate NEU actions, eg. implementation of a new procedure or system functionality. Be NEU representative in Global projects relevant to the Service area
Be responsible for all support tickets related to Service, be capable of doing or forwarding 1st level support to end users
Implementation responsible for projects related to the Service Process
User Acceptance testing for new projects

141

Business Process Consultant Resume Examples & Samples

Coordination with IT and vendors for all hardware and technical needs
Coordination with the client and internal operations / client services teams to conduct the Needs Assessment and provide recommended roadmap for category setup and insight delivery
Coordination with VA support roles to build categories, lexicons, etc. (ie. Ensure the tool is set up to support the proposed rollout and roadmap)
Lead the analysis (identify process/procedural improvements, analyze associated benefits that are generated from improvements)
Present findings to internal and external clients and coordinate with operations to turn insights into action
Responsible for maintaining pipeline, ongoing re-measures, monthly insight meetings. Etc
Responsible for presenting/socializing Voice Analytics findings, roadmaps and compatibilities to executives both internally at Optum and externally to potential clients
Responsible for providing clear soft and/or hard benefits for each opportunity along with suggested timelines for completion and a measurement plan
Deliver appropriate metrics to be captured on the Voice Analytics dashboard
Responsible for supporting the engagement and development of VA Analysts and Listeners working on your scope of VA analysis
Responsible for identifying and solutioning for the top client and customer pain points using voice analytics
Responsible for supporting up to 3 implementations, simultaneously
2 years of experience in a client facing role
2 years of experience with end to end implementation
2 years of experience with conducting analysis
2 years of experience building and delivering client and executive level presentations
Ability to multi-task and prioritize in a large, complex, fast paced, corporate environment
Excellent written and oral communication skills, with ability to present to and influence senior leadership, governance forums, and stakeholders across the organization
Good analytical, conceptual and problem solving skills to evaluate business problems / needs, apply knowledge, and identify solutions
Demonstrated ability to work against a plan, meet deadlines and produce deliverables relative to target dates
Ability to analyze possible solutions using metrics and other business data and make an informed rational business decision
Demonstrated ability to present and discuss strategies and technical information in a way that establishes rapport, persuades others, and gains understanding
Flexible/adaptable with scheduling and commitments
Must be highly motivated and able to work independently, comfortable with ambiguity

142

Business Process Consultant Resume Examples & Samples

Possess analysis skills (skills/experience would include: review documentation, interview client on current processes, map current processes and technology to define as-is environment, define would-be alternatives and requirements, assess the cost and revenue impact of implementing would-be alternatives)
Financial analysis skills (cost & budgeting, forecasting)
Familiarity with BU visualizations (Tableau, Power BI) a plus but not required
Bachelor’s Degree required from an accredited college or university in a related field
Travel may be required

143

Business Process Consultant Resume Examples & Samples

10+ years of experience with strategic management and IT Program Management
7+ years of experience with delivering professional services in the areas of transformation, change management, program management, and performance management
4+ years of experience with managing complex development projects
3+ years of experience with business process improvement and leveraging a formal methodology, including Lean Six Sigma
Experience in leading, planning, and managing complex tasks with daily client interaction
Experience with delivering executive–level facilitation, coaching, and mentoring
Experience with building and maintaining client relationships in a team–based government or management consulting environment
Program Management Institute (PMI) Program Management Professional (PMP) Certification
Experience with Army Signal Corps, including 25A or FA53
Possession of excellent leadership, analysis, and data gathering skills
MBA or MS degree in Business, Management, Cyber, or an IT–related field
ITIL v.3 Foundations Certification

144

Business Process Consultant Resume Examples & Samples

Data Analysis: Identifies sources for, gathers and analyzes data relevant to processes. May review the work of less senior analysts/consultants
Research: Reviews best practice standards
Makes recommendations on appropriate, complex solutions based on research; selects from alternatives presented
Process Architecture:Designs and maps more complex processes and may review the work of less senior analysts/consultants
Interviews stakeholders and process owners to define processes. Helps define standards and methods
Process Recommendations:Prepares and/or determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes
Change Management:Participates in and may lead change management activities associated with process improvement
(For Six Sigma Master Black Belts): May track progress of Six Sigma Green Belt consultants and newly certified Black Belt Consultants in Lean/Six Sigma initiatives
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the rgiht to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
Minimum six (6) years of health care operations, process improvement, management consulting, change management, or related business experience
Nine (9) years of operations, process improvement, consulting, or related business experience
Lean/Six Sigma certification preferred
Certification or licensing as appropriate for area of responsibility
Broad knowledge of process improvement methodologies preferred
Additional Preferred Qualifications
Deep understanding of Tapestry provider demographic setup (triplets)
Eight (8) years experience on provider demographic setup, support and maintenance
Familiarity with legacy external provider applications systems, OPVS and other related systems such as OMCS, MSCS, AOMS, CATS
Deep understanding of provider demographic impact on claims intake and fulfillment process

145

Finance Senior Business Process Consultant Resume Examples & Samples

Perform Remote/Onsite application specific solution consulting
Providing a creative source of ideas/solutions to address problems
University degree – Informatics, Economics, Accounting/Finance or related business background
Relevant studies and projects that were run during the university years
Good knowledge of ERP architecture
Good knowledge in financial, accounting, controlling, assets and treasury
Good presentation and communication skills, open minded
Learning capacity and the will to acquire new skills
Fluent in English (at business level)
Fluent in one of the following

146

Business Process Consultant Telecommute Resume Examples & Samples

Bachelor’s degree in Business, Finance, Health Administration, related field or 4+ years of equivalent work experience
5+ year of experience in writing business and/or system requirements and business/finance analysis
5+ years of Healthcare Industry experience
5+ years of COSMOS Claims processing and/or COSMOS IT experience
Experience in analysis of business process and workflow and providing an evaluation, benchmark and/or process improvement recommendations
Fully Proficient with PC based software programs and automated database management systems required (Microsoft suite)
Experience leading cross enterprise initiatives in a matrixed environment
Experience in analysis of business process and workflow and providing an evaluation, benchmark and/or process improvement recommendations for large initiatives
Experience in Agile Methodology
Ability to problem solve including multiple priorities

147

Lead Business Process Consultant Resume Examples & Samples

Support establishing a disciplined, consistent, and credible benchmarking approach for shared services
Create materials that bring visibility into potential improvements in cost, quality and service for shared services
Facilitate conversations to gain buy-in from shared service leaders to commit to improvement targets aligned to benchmarking results
Formulates highly complex strategies consistent with the business and competitive strategy of the organization and/or functional area
Proactively engages client leaders and matrix partners to actualize change initiatives
Develops and encourages new ideas and approaches
Manages the efforts of indirect reports and collaborates with clients and matrix partners
Establishes procedures and practices, which promote the adoption of appropriate solutions and sustainability of desired results in highly complex environments
Understands the impact of technological and process changes on the organization
Ensures that effective controls are developed and maintained to protect the integrity of the organization and takes corrective action when appropriate
Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes
Monitors and evaluates highly complex plans and focuses on results and measuring attainment of outcomes

148

Business Process Consultant Resume Examples & Samples

Accountable for the strategic development of Global HR Policies, Processes, Services and Solutions for HR Administration, with an ability to take on additional or different HR domains
Provide strategic consultancy to the Functional HR Leadership Team Members and Head HR Services, supporting them shape and deliver their change agenda, with a particular focus on sustaining a global HR model
Responsible for projects/programs definition and initiation for the relevant HR domains as well as ensuring through adequate steering that the initiatives stay on track and deliver the expected benefits
Responsible for ensuring that there is a coherent and structured portfolio of projects and programs for the relevant HR area(s), including adherence to Syngenta’s internal governance and methodologies
Contribute to improving organizational performance and effectiveness of HR Administration and identify opportunities for introducing new approaches, contributing to continuous improvement
Expected to take a leading role in designing and delivering a global Workday implementation (on-going), and a global Documentation Management project, amongst others
Strategic leadership and the ability to business partner with global functional heads in a time of change. Credible expertise in HR Administration. Expertise in other areas is a plus
Understanding and experiences with the technology underpinning HR Administration. That includes vendor solutions, data architecture, integration challenges, and experience with SaaS solutions
Strong project and program management capabilities, including business case definition and project/program initial set-up, but also day-to-day management. Already successfully led HR transformation projects or programs to conclusion
Have developed a strong vision for the future of HR as a whole, and HR administration in particular. Is able to articulate it in a convincing way, including describing the steps by which this vision can come to life
Ability to work with and manage a virtual team of project managers, analysts and process experts in different location. Demonstrated experience in management ideal
Proven analytical and conceptual thinking skills. Easily build rapport, trust and credibility with stakeholders. Systemic, logical and global thinking is essential
The successful candidate will have a consulting mindset and a strong sense of service

149

Business Process Consultant Resume Examples & Samples

Business Process Consultant (Salary $30.65 to $39.74 per hour)
Business Process Consultant Senior (Salary $32.47 to $42.10 per hour)
A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position
At least three years of experience in a similar business process role where the purpose and core function of the position was to perform the competencies described in this posting
Experience in process improvement efforts and strategic business planning
Demonstrated experience in project managing, organizing, and facilitating cross-functional groups with participants from all levels of the organization including executives
Experience in qualitative and quantitative data analysis .including experience analyzing data, identifying trends and recommending process improvements based on your analysis
Experience evaluating performance measures to be sure that critical work process are operating effectively and recommending and implementing process changes
Experience training end users and stakeholders
Intermediate skill level in Microsoft Word and PowerPoint
Intermediate experience in Excel (to include pivot tables and associated graphic depiction of data)
Experience with Cognos or similar business intelligence software
Experience with using SharePoint as a tool to communicate information and documents to cross-functional groups. Ability to add and edit content
Experience using Visio or other flowchart or value-streaming mapping software
Valid Class C Texas Driver’s License

150

Business Process Consultant Resume Examples & Samples

Graduation from an accredited four-year college or university with major coursework in a field related to the job, plus three (3) years experience related to the job
Experience working for a municipally-owned utility
Project Management Professional Certification from the Project Management Institute
Experience constructing, executing, and completing longitudinal time-studies to measure process throughput, cycle times, process inefficiencies, and constraints
Experience launching ISO 9001:2008 quality management systems with new organizations
Experience with ISO 9001:2008 process documentation including process map and work instruction composition
Experience managing an ISO 9001:2008 quality management system including completing regularly scheduled internal audits, creating Corrective and Preventive Actions, and participating in Management Review meetings
Experience with project coordination including cross-functional initiatives spanning multiple departments within Austin Energy and the City of Austin
Experience managing a portfolio of projects simultaneously and communicating status updates to multiple stakeholders
Experience with action plan development and performance metric improvement
Leads multiple process improvement teams
Develops project work plans, project management and periodic assessment
Facilitates the development of stakeholder analysis and communication plans for process improvement teams
Identifies, collects, and researches to complete data analysis
Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
Develops and improves models and methodologies for the department
Reviews and critiques the work of functional team staff
Communicates project and program information to all levels of the organization
May provide leadership, work assignments, evaluation, training, and guidance to others
Knowledge of business strategies, objectives, planning, development and management processes and process improvement
Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
Skill in providing internal consulting services
Skill in project management methods
Skill in negotiation of projects and program initiatives
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
Ability to look at situations systematically
Ability to work independently and with teams
Ability to understand, interpret and apply detailed and complex information
Ability to manage implementation of recommendations

151

Business Process Consultant Resume Examples & Samples

Able to manage and interpret large amount of data
Have advance Access and Excel skill
A plus to have Tableau experience
Able to create and present PowerPoint presentations to a wide audience of stakeholders
Knowledge of computerized maintenance management system (CMMS) is a plus

152

Six Sigma Business Process Consultant Resume Examples & Samples

2+ years working on process improvement projects
1+ years using business analysis to improve processes
Advanced proficiency in MS Office (PowerPoint, Excel and Access)
Ability to build trusted relationships, listen to problems and help identify potential solutions
Self-starter with initiative to identify opportunities, identify the people needed to build solutions and drive the project to successful completion
Ability to multi-task and work in a challenging fast paced environment
Financial modeling expertise is a plus
Experience with Oracle Business Intelligence
Experience with process mapping
Knowledge of project management or PMP certification
Six Sigma Greenbelt preferred
Lean certification preferred

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