Product Service Engineer Resume Samples

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F Prosacco

Fausto

Prosacco

12856 Kameron Spurs

Boston

+1 (555) 524 3909

12856 Kameron Spurs

Boston

Phone

p +1 (555) 524 3909

Experience Experience

Phoenix, AZ

Product Service Engineer

Phoenix, AZ

Gorczany, Hilll and Kertzmann

Phoenix, AZ

Product Service Engineer

Maintaining communications on the level necessary for multi plant involvement on a worldwide basis
Ensuring timely and accurate customer support via use of GE tools & processes
Willing to work off hours and weekends to support emergency issue resolution
Handling of Service Now cases to support the services organization
Identifying problems, investigate causes and establish priorities for resolution
Conducting dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes
Responding to dealer/customer and other Caterpillar employee questions regarding product performance

New York, NY

Product Service Engineer Small AC

New York, NY

Champlin, Okuneva and Larson

New York, NY

Product Service Engineer Small AC

Ensure customer warranty claims / product concerns are addressed in a timely and effective manner, for the purposes of maintaining customer satisfaction / minimizing customer downtime and driving quality improvement internally
Manage resolution of field issues and customer concerns relating to motor equipment; coordinate repair activities, site inspections, implementation of solutions, etc
Conduct and / or lead Engineering and manufacturing team in root cause analysis of motor failures
Present root cause analysis findings and project status to cross-functional review teams for approval and recommendations for additional actions to consider
Interact with field engineering service teams, 3rd party service shops and GE-owned service shops to provide motor warranty service
Present issues / proposed solutions to cross-functional teams in developing solutions to customer warranty claims or other technical concerns
Schedule / conduct meetings with customers to gather data related to failures and / or present proposed solutions

present

Dallas, TX

Senior Product Service Engineer

Dallas, TX

Abshire, Dibbert and Heidenreich

present

Dallas, TX

Senior Product Service Engineer

present

Providing support to plant quality and plant manufacturing engineers
Training assistance and delivery; Field service support documentation; Service tools for in-house and field based support
Works on sustaining well as new product. Software updates and product upgrades
Change management using Wind Chill or document control
Assuring the commercialized product design intent and product integrity as materials, processes, methods, and regulations evolve
Driving continuous improvement quality improvement projects within Brookings
Acting as the primary product liaison between the plant and other divisional functions

Education Education

Bachelor’s Degree in Mechanical

Temple University

Bachelor’s Degree in Mechanical

Skills Skills

Experience and knowledge of CPI process and quality reporting
Good engineering background, knowledge of competitive machines, service tooling, repair
Strong customer focus and excellent communications skills to successfully work with Cat Dealer personnel and Cat Product Support team members
Familiarity with company policies and procedures with a strong department background
Ability and willingness to travel, potentially >50% of the time. This is likely to include international travel and may be at short notice
Able to build relationships with various stakeholders
Good leadership skills
Good planning and organisational skills
Extensive knowledge of the Caterpillar business and it's products
Provide support to the ISC Repair &Overhaul workshop by driving customer service, health, safety and environmental HSE, quality, delivery and cost issues

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11 Product Service Engineer resume templates

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Product Service Engineer Resume Examples & Samples

Worldwide accountability to monitor the overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future products
Identify, investigate and obtain resolution commitments for all significant field problems to maintain and improve assigned product performance
Problem identification; reports in all forms from dealers, reps and subsidiaries and from field trips
Problem investigation; statistical analyses, physical testing and analysis of returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc
Resolution of commitments; issuance of a Product Improvement Request (PIR) to formally document problems and provide follow-up on the resolution process through the plant problem lists
Conduct field follow programs to evaluate overall customer acceptance of new product
Conduct Serviceability Audits on NPI machines and provide input for the setting of product reliability, durability and serviceability goals stated in the functional specifications
Reduce the warranty cost and customer impact of field product problems; initiate, develop and cost justify field rework programs and product support programs
Initiate service publications to announce significant product improvements (via Service Magazine) and temporary field fix information (via Tech Info Bulletin)
Issue Parts Stock Authorization letters to meet abnormal demands due to new field problems
Provide technical product support to MPC dealers, Corporate Account Managers, Subsidiary Service Groups, Warranty Technicians, Sales Development, Product Support Development, Test & Evaluation, Research, Service Training, etc
Participate in Safety Audits and provide technical assistance for defense in Product Liability lawsuits
Conduct dealer and customer visits to personally provide expert technical assistance on urgent field problems
Bachelor degree in Electrical engineering with at least 5 years of relevant experience
Two or more years of field experience
Good engineering background, knowledge of competitive machines, service tooling, repair practices, product user practices, dealer service capabilities, parts merchandising practices and a high level of product knowledge
Effective communications skills, credibility, persuasiveness and high stress tolerance are required
Power Generation/Diesel Generator experience is preferred
Experience with Power Quality/Uninterruptible Power Supply (UPS) systems

Product Service Engineer Resume Examples & Samples

Support the Dealer through the roll-out of the Next Generation Cellular and Satellite Telematics Devices
Provide on-site training to dealer personnel in installing, registering, and subscribing Telematics devices
Analyse on-board hardware & firmware issues and off-board software issues with Telematics products to document problem and scope of problem
Flash software to update telematics features on Caterpillar machines either remotely or over the wire at the machine
Create product identification spreadsheets to track product serial numbers, machine type, and type of software on each machine
Create and deliver presentations, trip reports, and other documentation to update management on telematics project progress
Support CPI Team Leaders in the CPI “Fix-It” process as follows
Gather & Analyse field data through various Caterpillar information databases and Caterpillar Tier2 & Tier3 Engineering personnel
Perform field visits to machines exhibiting problem and gather information about machine behaviour and capture data from machine communication networks
Answer calls from dealer and work with dealer to help troubleshoot Product Link/Vision Link Issues
Validate production intent hardware & firmware through the Caterpillar field-follow process. Contact Caterpillar dealers to identify candidate machines and then either ship necessary materials and installation instructions to dealers or visit candidate machines to perform installs
High work standards
Good planning and organisational skills
Good understanding of data communications and information technology systems
Sound working knowledge of machine/automotive electrical systems
Good practical skills for proper installation of electronic devices on machines
Strong customer focus and excellent communications skills to successfully work with Cat Dealer personnel and Cat Product Support team members
Ability and willingness to travel, potentially >50% of the time. This is likely to include international travel and may be at short notice
Experience in the compilation and delivery of training material

Command for Hauling Product Service Engineer Resume Examples & Samples

Remote monitoring and support of the Command for Hauling sites with specialization in supporting the Command for Hauling office applications
Driving reliability, serviceability, minimizing down time and reducing warranty related to the Command for Hauling office and onboard systems
Participate as a product support team member on NPI teams responsible for all product support NPI deliverables
Conducts and/or supports field follow programs to evaluate overall customer acceptance of new product and drives improvement to product design
Conducts serviceability audits and provides input for the setting of product reliability, durability, and serviceability goals
Identifies, investigates, and obtains resolution commitments for all significant field problems through CPI
Reduces the warranty costs and customer impact of field product problems by initiating, developing, and cost justifying field rework programs and product support programs
Acts as technical liaison between Caterpillar, dealers, and customers and provides technical product support
Conducts dealer and customer site visits to provide expert technical assistance on urgent field problems
Keeps engineering and the dealer organization appraised of activities and/or status of product problems
BS in Engineering or Information Technology degree or 3+ years engineering or IT experience
Experience in supporting enterprise level critical systems
Strong Windows and Network background
Familiar with database systems and use
Basic SQL skills
Familiarity with Java applications
Strong technical aptitude troubleshooting/problem solving skills
Effective oral and written communication skills to both technical and non-technical audiences
Ability to follow processes, organize work and persuasiveness
2-3 years’ experience directly operating, supporting, or developing the Command for Hauling system
Software programming skills or ability to understand code at a basic level
NPI and CPI process experience
Understanding of dealer service capabilities and processes
Experience with Caterpillar systems including PSCRM, TSC, HVC, SIS, PPRD, CPI, and myNPI
Experience authoring service publications (OMM, SOTA, Service Magazine, TIB, Service Letters)

Product Service Engineer Resume Examples & Samples

Monitor result after change
Provide input to NPI (New Product Introduction) team for the setting of serviceability, reliability and durability goals and pilot test program
Conduct dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes
Position is required to travel 50% of the time
10 + years in Underground Mining Drills engineering, Service, and product support related positions. * Strong Drill mechanical aptitude and product knowledge
Ability to Travel 50%+

Product Service Engineer Resume Examples & Samples

Bachelor's Degree in Engineering/Telematics or 3 years’ experience in service, service engineering and product support related positions
Dealer knowledge and experience
Strong mechanical aptitude and product knowledge and good engineering background
Technical experience with Caterpillar service publication creation
CPI Green Belt qualification
Familiar with Electronic Service Tools, CAT ET
Experience with Acrobat Professional

Product Service Engineer Resume Examples & Samples

Resolution of commitments; issuance of a PIR (Product Improvement Request) to formally document problems and provide follow-up on the resolution process through the plant problem lists
10 to 15 years of Industry related experience and familiarity with Caterpillar and/or Perkins engines or products
Good engineering background, knowledge of competitive machines, service tooling, repair practices, product user practices, dealer service capabilities and a high level of product knowledge
Four year college degree
Able to build relationships with various stakeholders

Product Service Engineer Resume Examples & Samples

3-5+ years in Underground Mining Drills engineering, Service, and/or product support related positions
Strong drill mechanical aptitude and product knowledge
5+ years experience in technical background desired

Senior Product Service Engineer Resume Examples & Samples

Identify problems, investigate causes and establish priorities for resolution
Define problems in terms of observed symptoms, research available data, define applications and conditions encountered, identify root cause, work with dealers and technical staff to identify information needed, issue PIR (Product Improvement Request), develop plans to fix problem including validation, and publish corrective action
Minimum 8 years of experience in service, service engineering, design engineering and/or product support related positions
Bachelor’s degree required from an engineering or technical discipline
MS Office software required i.e. Word, Excel and the capability to learn new software platforms
Engineering background highly desired

Reciprocating Engine Product Service Engineer Resume Examples & Samples

Bachelor's Degree in Mechanical Engineering or an Engineering Technical Degree from an accredited college or university
Minimum of 3 years of experience in an Engineering or Field Engineer, Service Engineering
Master's Degree in Mechanical Engineering or a Technical Discipline from an accredited college or university
Minimum of 5 years of Reciprocating Engine technology
Demonstrated Team Player
Green Belt or Black Belt certified or equivalent quality certification

Product Service Engineer Resume Examples & Samples

Provide Mechanical support/resolution for TM2500/LM2500, LMS100, LM6000 fleet issues in MEA or where required (package and gas turbine)
Support customer problem resolution & presentation through preparation and delivery of technical documents as required
Ensuring timely and accurate customer support via use of GE tools & processes
Respond to internal and external customer requests for technical issue resolution relating to gas turbine using product knowledge and analytical skills while adhering to sound Engineering principles, standards, practices, procedures
Escalate issues as required acting as the liaison between the field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions while contributing to preventive measures
Partner with the Services Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet technical solutions
Support growth, development and implementation of all product lines
BS degree or above in a Mechanical or equivalent technical discipline
Minimum of 2-4 years of gas turbine technology experience, preferably at least 1 of product line LM2500, LM6000, LMS100
Functional knowledge/experience of Gas turbine operation
Demonstrated ability to represent GE in customer communication & discussions
Demonstrated ability to work with a cross-functional team in a global environment
Self-starter, ability to work in remote environment with regional/global teams; demonstrated interpersonal skills

Senior Generator Product Service Engineer Resume Examples & Samples

Analyze conditions reported from the field and determine actions needed to resolve problems,
Provide engineering leadership and technical guidance for all new unit installations in the region
Prepare invention disclosures to protect the technology that provides a competitive advantage to
12+ years of engineering experience, including 8 years of Generator engineering experience or
Higher graduate degree in Mechanical or Electrical Engineering
Engineering experience related to power generation equipment, controls and/or electrical
Understanding of business objectives and drives specific tasks required to meet the objectives
Display good interpersonal skills, and is accessible and approachable
Inclusive, considers ideas and inputs of others, and openly shares experience and knowledge

Power Electronic Product Service Engineer Resume Examples & Samples

Minimum of 5 years of engineering experience in Power Electronic equipment, design, repair, installation, or services
Good technical knowledge of power conversion, power electronic / products particularly the solar inverters range
Team builder, driving the improvement of the team performance, and coaching and mentoring team members
Demonstrate good interpersonal skills and is accessible and approachable
International exposure to Field Service and or Service Shop operations / practices
Commercial sensitivity with a focus on power generation industry customer needs
Fluent in a second or third language
Knowledge of, and experience with large industrial electrical applications
Demonstrated ability for on-time performance in remote environment with regional / global teams
Strong pro-active performer who will establish a network of experienced engineers to widen his / her knowledge base

Product Service Engineer Resume Examples & Samples

Provide support to the ISC Repair &Overhaul workshop by driving customer service, health, safety and environmental HSE, quality, delivery and cost issues
Design, build, maintain and improve test systems at the facility
Continually identify opportunities to reduce test systems cycle time
Review Component Maintenance Manuals test section for compliance and recommend changes when required
Define preventive maintenance strategy and implementation
Partner with our customers to identify and execute actions, which solve problems for our customers and drives future growth opportunities
Support the global productivity goals for engineering savings, through Flow Transformation, Work Simplification and Workscoping
Operate as a team member in a Continuous Improvement and Six Sigma environment
Bachelor’s degree in Aerospace, Electrical or Mechanical Engineering, from an accredited college or university
Must be a U.S. Citizen or Permanent Resident due to export control restrictions
Must complete highest level of education no more than 12 months prior to hire date
Ability to use data, communicate key trends, develop and execute continuous improvement plans
Ability to read and interpret design drawings highly desired
Possess strong written and verbal communication skills, as the position demands the ability to represent the site in technical discussions with customers and/or regulatory agencies
Computer literate with Microsoft Office Products
Experience in 2D and 3D modeling, using SolidWorks

Product Service Engineer Resume Examples & Samples

Higher Technical Institute in Engineering, Electronics, or related field of study
Experience in semiconductor fabs and/or at major equipment supplier
Hands-on experience in resolving productivity issues on hardware systems
Computer, troubleshooting and statistical process control skills
Technical knowledge of engineering disciplines
Problem Solving & Decision Making expertise
Ability to exercise independent judgement applying scientific and technical knowledge

Product Service Engineer Resume Examples & Samples

Sustainable increase in the availability of wind turbines on the basis of efficient technical root cause analysis (Apparent cause evaluation), practical development and targeted validation of design improvements
Transfer and follow-up of design improvements and retrofits to the Top Issues Team
Reduce the implementation times of design improvements
Analysis of fault characteristics of the global installed fleet for the early identification of trends to take appropriate corrective actions
Intensive technical support and advice when introducing new product generation in fast-growing markets (including in the context of cross-departmental initiatives)
Effective collaboration with the Field Service, the Engineering department, the Fleet Performance Engineering and the Statistics group
Handling of Service Now cases to support the services organization
Strong technical experience, with significant experience in service / engineering of wind turbines
Experience in fault diagnosis of wind turbines, proven knowledge of electro or mechanical technology
Excellent expression and communication skills in German and English - spoken and written
Successful integration in interdisciplinary and multicultural teams
Willingness to travel, flexibility
Six Sigma certified
Strong technical experience in controls
Wind component design experience

Product Service Engineer Steam Turbines Resume Examples & Samples

Respond to internal and external customer requests for technical issue resolution relating to steam turbines using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures
Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner
Lead and program manage root cause analysis/investigation activities for product technical issues
Focus on eliminating reparative products issues
Experience in Steam Turbine operation, maintenance, projects and Installation
Language skills: English
Must be willing to relocate as business needs change
5+ years’ experience in Steam turbine operation/maintenance/Installation

Senior Product Service Engineer Resume Examples & Samples

Assuring the commercialized product design intent and product integrity as materials, processes, methods, and regulations evolve
Responsible, accountable and the primary spokesperson for product performance, product quality and be the customer representative for assigned products within the plant facilities supported
Supporting product programs that positively impact service, quality and product unit cost. In addition, the individual supports the plant efforts to transfer new product designs to manufacturing and has primary responsibility for supplier contact on assigned products
Bachelor's degree or higher in a science or engineering discipline from an accredited institution
Minimum of six (6) years of combined academic and/or industry experience working in a medical device and/or pharmaceutical environment
Bachelor’s degree or higher in Chemical Engineering from an accredited institution
Regulated environment experience
Strong organization, communication and documentation skills

Product Service Engineer Small AC Resume Examples & Samples

Minimum of 3 years of experience in rotating equipment, design, repair, installation, or services
Bachelor's or Master's Degree in Mechanical or Electrical Engineering
Strong oral and written communication skills in English and local language
Displays good interpersonal skills – is accessible and approachable
Anticipates customer needs and ensures they are met
Ability to measure processes and performance through the customer’s eyes
Green Belt certified if GE employee
Experience in Knowledge tools and usage (KCS)

Product Service Engineer Resume Examples & Samples

Provide input to NPI (New Product Introduction) team to set serviceability, reliability and durability goals and pilot test program
Support design engineer activity; identify market needs to be considered in new/changes to product
Bachelor’s degree or 6-10years progressive experience
3-5 years’ experience in service, service engineering and product support related positions
Willingness to travel 25% to 50% of the time
Multilingual skills in Spanish
Experience and knowledge of CPI process and quality reporting
Experience and knowledge of systems used to support product including SISweb, SIMS, RWA, High Velocity Desktop systems
Experience in field service and product support

Product Service Engineer Resume Examples & Samples

A Bachelor’s Degree or relative progressive experience
Must have strong mechanical aptitude and product knowledge and good engineering background
Requires effective communication skills, ability to organize work and persuasiveness
Experience and knowledge of systems used to support product including SISweb, SIMSi, RWA, High Velocity Desktop systems

Product Service Engineer Resume Examples & Samples

Identify, investigate and obtain resolution commitments for all significant field problems to maintain/improve assigned product performance. Problem identification involves reports in all forms from dealers, OEM Customers, reps and subsidiaries and from field trips (approx. 25% of the time)
Problem investigation involves statistical analyses, analysis of returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc. Resolution commitments involve issuance of a PIR (Product Improvement Request) which formally documents the problems and provides follow-up on the resolution process through the plant problem lists
Conducts Field follow Programs to evaluate overall customer acceptance of new product
Conducts Serviceability Audits on NPI machines and provide input for the setting of product reliability, durability and serviceability goals stated in the functional specifications
Reduces the warranty cost and customer impact of field product problems by initiating, developing and cost justifying field rework programs and product support programs
Initiates service publications to announce significant product improvements (via Service Magazine) and temporary field fix information (via Tech Info Bulletin). Parts Stock Authorization letters are issued to meet abnormal demands due to new field problems
Provide technical product support to dealers, OEM Customers, Corporate Account Managers, Subsidiary Service Groups, Warranty Technicians, Sales Development, Product Support Development, Test & Evaluation, Research, Service Training, etc
Dealer and customer visits are conducted to personally provide expert technical assistance on urgent field problems
Extensive knowledge of the Caterpillar business and it's products
Good engineering background, knowledge of competitive machines, service tooling, repair
Effective communications skills, credibility, persuasiveness and high stress tolerance are
Familiarity with company policies and procedures with a strong department background
French or German language skill
Hydraulic excavator, hydraulics, and electronics knowledge

Product Service Engineer Resume Examples & Samples

Respond to internal and external customer requests for technical issue resolution relating to gas turbine using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures
Lead and drive product cost reduction initiatives
Execute YoY business priorities & synergy initiative
Escalate issues as required acting as the liaison between the field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions
Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet availability goals
Prepare technical information letters to inform internal and external customers of major issue resolutions
Program manages root cause analysis on Heavy Duty Gas Turbine ranging through Frames 6, 7 and 9
Partner with the Global Services and Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of
Fleet Program technical solutions Travel to customer locations to
Support customer technical review meetings and present recommendations to champion GE's committed technical solution
Support unplanned/forced outages to meet availability and reliability goals
Experience in GAS Turbine operation and maintenance/projects/Installation
Deep domain expertise in combustion hardware, Operability and HDGT accessories with controls interface
Knowledge on Dry Low NOx combustion system
Understanding of GT operation on Gas Fuel and Liquid Fuel and auxiliary system supporting Gas turbines
Experience working directly with customer
Computer skills: MS Word, Outlook, PowerPoint, and Excel
Language skills: English & Portuguese
Good team player, research and organizational skills, keen to learn, proactive attitude
Excellent communication skills, enthusiasm and commitment
Bachelor's or Master's degree in Mechanical/Controls Engineering
10+ years’ experience in HD GT operation, maintenance and Installation
Experience on GE Combustion system and its interface with control system for GE Heavy duty gas turbines like Frame 6, 7, 9
Must be willing to travel 25 to 40%
Fluent in English and/or Portuguese

Electronic Product Service Engineer Resume Examples & Samples

Able to build strong relationships with various stakeholders
CAT machine product experience
Knowledge of engineering and product support systems including but not limited to HVC-QRWB & PRWB, SIMSi, SISWEB, CPI, other service engineering systems
Experience with Microsoft office suites
Strong analytical and troubleshooting skills
CPI product support knowledge

Senior Product Service Engineer Resume Examples & Samples

Identify and develop Technical Support requirements, tools, training, documentation and support processes for all BSC Capital Equipment. You will utilize NCEP, CAPA and other programs to assist in identifying opportunities
Training assistance and delivery; Field service support documentation; Service tools for in-house and field based support
Identify and develop requirements for Call Center processes and designs for the proposed service models
Partner with Global Field Service Teams to insure alignment and consistency in service models
Works on sustaining well as new product. Software updates and product upgrades
Work with business to align service to way products are sold
Change management using Wind Chill or document control
Interface with design engineers to identify and implement problem resolution

Product Service Engineer Resume Examples & Samples

Provide onsite technical support for dealers for the assembly and commissioning of the electric rope shovel product
Provide dealer support for machine outage and troubleshooting for the electric rope shovel product
Provide dealer and customer mechanical and electrical training
Monitoring the overall performance of products to reduce warranty costs and to meet needs of customers worldwide
Identifying problems, investigate causes and establish priorities for resolution
Defining problems in terms of observed symptoms, research available data, define applications and conditions encountered, identify root cause, work with dealers and technical staff to identify information needed, issue PIR (Product Improvement Request), develop plans to fix problem including validation, and publish corrective action
Identifying tests that need to be completed, data to be obtained and analyzed for course of action
Initiating action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems
Initiating preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements
Providing input to NPI (New Product Introduction) team to set serviceability, reliability and durability goals and pilot test program
Identifying number of pilot machines needed, dealer placement, rework needed at conclusion of pilot and assess ready to ship
Providing technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test and evaluation, etc
Supporting marketing units with technical guidance to manage customer problems with product deficiencies
Supporting design engineer activity; identify market needs to be considered in new/changes to product
Responding to dealer/customer and other Caterpillar employee questions regarding product performance
Conducting dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes
Maintaining communications on the level necessary for multi plant involvement on a worldwide basis
Mechanical Engineer degree or large equipment experience
6 to 10 years of experience in mining or heavy equipment
Ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers
Good understanding of mechanical and electrical equipment and must be able to learn quickly
Ability to speak a second Language, Spanish or Portuguese highly desired

Product Service Engineer Resume Examples & Samples

Determine the scope of existing deficiencies, request engineering changes or manufacturing modifications to correct problems, and work through applicable departments to effect changes
Achieve practical solutions to product deficiencies and problems by providing accurate, up-to-date field failure information which you will summarize and communicate to engineering, quality and manufacturing
Inspect parts returned for warranty claims; gives advice and guidance to engineers; provide technical advice to dealer service personnel on products being followed; advise product groups on application problems; assist in preparation of literature concerning product; assist on product tooling and diagnostic recommendations; initiate rework campaigns; keep abreast of safety reports which could cause liability and high warranty cost; and establish and maintain good relations with dealers and related Caterpillar groups
An Engineering degree or equivalent experience
5 to 10 years of product related and/or field experience
Knowledge of Caterpillar products, policies, and procedures

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