Engineer Service Resume Samples
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Engineer Service Resume Samples
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CO
C Okuneva
Carmella
Okuneva
521 Meghan Rapids
New York
NY
+1 (555) 274 4295
521 Meghan Rapids
New York
NY
Phone
p
+1 (555) 274 4295
Experience
Experience
Detroit, MI
Service Reliability Engineer
Detroit, MI
Ernser and Sons
Detroit, MI
Service Reliability Engineer
- Developing and maintaining SLAs for parts of the infrastructure
- Process reengineering and optimization
- Build and manage development and testing environments, assisting developers in debugging application issues using tools
- Writes code using programming as well as scripting languages for automation, monitoring, and integrations
- Support application deployments, building new systems and upgrading and patching existing ones
- Work as part of the development team building and supporting features and services for the Matchmaking service
- Scale infrastructure to meet both demand and performance targets using data-based planning models for forecasting
San Francisco, CA
Professional Service Engineer
San Francisco, CA
Walter Inc
San Francisco, CA
Professional Service Engineer
- Work directly with NICE internal & customer teams to assist with any
- Work closely with TAC organization, actively working on support tickets when not on professional services engagements
- Carry out Professional Services engagements, providing professional, timely on or off site professional services for Fortinet customers
- Execute test plans and capture results and defects
- Network Security Systems– Centralized Configuration, Administration, Email and Reporting
- Provide basic application training and support to customers on the NICE
- Keep up to date in all areas of Fortinet technology, to provide best practice advice during engagements
present
Los Angeles, CA
Principal Service Engineer
Los Angeles, CA
Gibson, Bayer and Cummerata
present
Los Angeles, CA
Principal Service Engineer
present
- Work closely service providers, service managers, Regional IT and Operations teams
- Develop infrastructure management and operational strategies for network resources
- Extract flow data, SNMP interface data, and other datasets from tools to build traffic matrixes to create plan files for network planning
- Utilize Waters' business systems on a daily basis to aid troubleshooting and to document work performed
- Assist clients with network traffic analysis, deep knowledge of protocol analysis
- Work closely with vendors to understand emerging technologies and how they would benefit the Microsoft network
- Collaborate at depth with peers in Development & Program Management
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Florida International University
Bachelor’s Degree in Computer Science
Skills
Skills
- Ability to design fault tolerant, highly available environments
- Demonstrated leadership ability, strong team player who enjoys a fast paced atmosphere
- Ability to learn very quickly in a fast paced environment
- Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Microsoft's Identity services
- Very strong technical knowledge of enterprise networking solutions for very large environments
- Ability to produce architecture and engineering documents
- Influence feature design, architecture, standards & processes to ensure Security, Performance, Operability & Scale
- Build tools, develop efficient DevOps processes, & contribute to our knowledge base
- Solid background in load balancing solutions such as A10 or F5
- Extensive knowledge of the regulations and programs governing aircraft certification, maintenance, and operations
15 Engineer Service resume templates
Read our complete resume writing guides
1
Service Reliability Engineer Resume Examples & Samples
- Participate in the design of global systems management tools
- Create an operational environment in which to host these tools in a Software as a Service model within Bloomberg
- Scale infrastructure to meet both demand and performance targets using data-based planning models for forecasting
- Respond to and resolve service problems while developing software and process to prevent problem reoccurrence
- Developing and maintaining SLAs for parts of the infrastructure
- Capable of leading technical teams through design and implementation of large scale systems
- Knowledge of both software elements and infrastructure (servers, storage, networking) necessary to produce scalable designs
- At least 2 years using configuration management tools
- At least 2 years developing in C/C++, Java, Node, Go, Ruby, or Python
- At least 4 years running large-scale highly distributed systems in a customer-facing, high-volume production services environment (DevOps or SRE role)
- Comprehensive understanding of commodity hardware, IP networking, scale out storage architectures (like object stores), and continuous integration systems
- B.S. Computer Science or equivalent experience
- Log search & analysis with Splunk, Kibana/Logstash, Greylog2
- Configuration management like Chef, Puppet, Salt, or Ansible
- Pub/sub message systems such as Kafka, Rabbit, PubsubHubbub, 0mq
- Both physical servers and cloud environments (AWS)
- The experience to know the above are necessary but not sufficient
2
Cryptography Service Engineer Resume Examples & Samples
- Ensure the integrity and availability of cryptographic and key management services to business functions and applications
- Generate, distribute, store, recover and delete cryptographic keys in accordance with defined procedures and to meet service, risk and governance requirements as part of a component handling team across a variety of platforms across core geographic locations globally
- Management of Cryptographic infrastructure to include Out of Hours Support and On-Call provision after training
- Adherence to Group IT Security Standards
- Incident process handling, analysis for service improvement and problem record creation
- Change process handling and change analysis for service improvement
- Procedure / process development
- Project task delivery and task management
- Preparation and Installation of Hardware Security Modules
- Understanding of security and control environments
- Basic understanding / experience of interdependencies of Barclay’s most business-critical systems and services
- Familiar with the details of at least one business, working practices and principles
- Experience of liaising with peers in business and presenting analysis
- Appreciation of risk mitigation and adherence to Risk practices
- Understands the importance of effective documentation to comply with Audit & attestation demands
- Develop an in-depth knowledge of the management of cryptographic software and specialist devices. Examples: nCipher HSM, Thales HSM, DKMS, TKE, ICSF, PGP, PKI, Digital Certificates
- Be prepared to gain an overview of algorithms, ciphers etc, their application and usage in the business. Including knowledge of strengths, weaknesses, key lengths etc. Become familiar with secure methods of key distribution including maintenance of key inventories and register
- Understand the lifecycle of cryptographic keys & certificates i.e. specification, generation, distribution, implementation, renewal within SLA, revocation, recovery and deletion
- Awareness of the banks products, services and business
- Proficient in IT tools, techniques and services relevant to their knowledge area and have a broad awareness of those used throughout other areas
- ITIL understanding or current Foundation qualification
- Knowledge of Networking, Desktop technologies and Server basics
- Attention to detail, documentation skills and ability to present findings
- Ability to follow procedures without deviation
- Articulate communicator
- Ability to gain experience through self learning and hands on training in an IT Security and Cryptographic operational Environment
- Experience of translating policies and standards into workable business Practices
- Experience of providing end user support services on specialist technologies and following procedures
- Will wish to gain appropriate professional accreditation in IT Security, Cryptography & experience in financial services
- 24 x 7 On-call Support (rota based)
- Regular UK & on occasion global travel
- A level of flexible working
3
Principal Service Reliability Engineer Resume Examples & Samples
- Deploy and manage virtualization technologies (Docker, VMware, KVM)
- Deploy and manage VMs in various Cloud Platforms (CloudFoundry, AWS, OpenStack)
- Operate and maintain monitoring/metric gathering tools (Nagios, CollectD, Graphite)
- Use programmatic techniques to manage multiple systems simultaneously with a high degree of consistency, across multiple geographically dispersed data centers
- Design systems that will scale, and troubleshoot issues across the stack
- Bachelor's Degree in Computer Science or equivalent
- 9+ years' experience
- Experience designing systems that will scale, and troubleshoot issues across the stack
- Ability to work independently to deliver complex technology projects, or to act as a technical lead, collaborating with diverse teams to deliver solutions
- A sense of ownership, initiative, and drive
- A strong understanding of both the theory and application of foundational protocols such as HTTP, DNS and TCP/IP
4
Service Now Engineer Resume Examples & Samples
- 2+ years of experience with Service-Now
- Experience using JavaScript or HTML
- Knowledge of LDAP/Active Directory, and relevant IT architecture experience
- Previous experience with relational databases such as MS SQL Server
- Previous experience with ServiceNow Runbook Automation
- Bachelor degree in Computer Science
5
Service Transition / Dev Op s Engineer Resume Examples & Samples
- Work alongside project delivery and Operations teams to plan transition activities for projects which includes release planning, build and deployment, environment configuration and support and shared environment management
- Ensure availability of non-production environments and assist the team in supporting the application in non-production environments by troubleshooting and resolving issues in non-prod environments
- Automate routine release and environment management tasks
- Provide technical leadership in adopting new technologies and processes that promote efficiency and quality. Implement Build/Release Engineering methodologies and standards. Implement monitoring solutions where required
6
Service Readiness Engineer Resume Examples & Samples
- Develop and maintain a roadmap of all Cisco products in their area of responsibility
- Build and maintain strong stakeholder relationships with Business Unit Product Managers, BU Development Engineering, NPI Training, GSSC, AS, TSPM, and Services Marketing
- Develop and deliver a “Service Readiness Plan” using the CPDM/GEM development process milestones to ensure that the new product/release GTM strategy addresses all aspects of Services Readiness requirements
- Ensure Services support readiness requirements are committed in the PRD, CC, and EC and completed at FCS for products/releases impacted
- Align product Go-To-Market plan with Service Readiness Plan by working closely with stakeholders in TS and Engineering to ensure a successful Services Readiness for New Product Introduction or new release delivery
- Have high level technical ability to understand products’ features and usage, customers’ profiles, market positioning and product/release quality goals
- Manage Defect prioritization that ensures a minimum quality level at product release
- Update and maintain Product Roadmap information in Mercury
- Analyse TS Product Management’s Go to Market Strategy and ensure Services requirements are integrated and accommodated
- Communicate Product Roadmap to Services stakeholders
- Create CC, EC, FCS Services readiness slides
- Ensure WW TAC and Partner Training is committed and delivered
- Ensure TAC allocation is committed and delivered
- Follow up with stakeholders prior to FCS to ensure that they are ready
- Required: 9 - 10+ years total work experience in the technology industry; 2+ years working in Technical Services
- Preferred: Experience developing service support business models in a complex and global environment
7
Global Service Provider High Touch Engineer Resume Examples & Samples
- Interfaces with all levels of CSEs, NCEs, SEs, Cisco Business Unit and internal engineering departments, and escalation resources
- Works on problems of diverse scope where analysis requires evaluation of identifiable factors
- Provides guidance, mentoring & leadership to new hires and less experienced engineers
- Collaborates with Engineering on complex product and software issues, driving resolution of software defects
- Key involvement in CA and cross-functional teams to resolve major customer issues. Leads team collaboration extending beyond work group
- Minimum 8 years of overall networking experience, including configuring, analyzing & troubleshooting complex networks
- Strong Layer 3 and 2 knowledge as this position will primarily focus on supporting Cisco's Routing & Switching platforms
- Demonstrated excellence in customer interaction, written and verbal communication, and assertive leadership
8
IT / ops Service Engineer Resume Examples & Samples
- 2+ Years’ experience in a production, mission-critical, revenue-dependent, 24x7x365 operations environment
- Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, etc.)
- Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations
9
Engineering Service Engineer Resume Examples & Samples
- 2+ years technical support experience for Windows
- 2+ years information security or compliance background
- 2+ years experience using and/or supporting vulnerability scanning tools (Nessus, Qualys preferred)
- 3+ years managing data in Excel and SQL
- 2 year technical degree
10
Special Event Service Engineer Resume Examples & Samples
- Plan, procure, coordinate, supervise and quality control in the compliance of safety, licensing and technical requirements for the one-off and seasonal events’ installation/removal works, e.g. Chinese New Year / Spring / Summer / Halloween / Christmas / Buyouts and other special events’ decorations on the existing building façade, structures, area development, landscape area or other locations within the resort
- Review concept and production design drawings of events, and provide/consolidate advices for the compliance of safety, licensing and technical requirements
- A possession of 5-year's relevant experience
- Holder of Bachelor Degree in Engineering or Stage Management or related disciplines
11
Endpoint Service Engineer Resume Examples & Samples
- Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
- Build new systems – Desktops, Laptops, Workstations and Servers
- Serve as Tier 2/3 support to the help desk to resolve desktop system issues as reported by the end-users
- Minimum 5 years IT experience
- Must have knowledge of desktop architecture build methodologies
12
End Point Service Engineer Resume Examples & Samples
- Experience with VMW's virtualization products, Workstation and / or Fusion, is a big plus
- Supporting hand held PDAs and Mobile devices
- Identify solutions for network security, provide Spyware, Adware and, virus protection
- Minimum 3 years of experience supporting Microsoft Systems
- Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, Imaging, Remote deployment and support etc.)
13
Principal Service Engineer Resume Examples & Samples
- This job includes an expectation of on call availability 24x7x365
- Manage a team of Engineers
- Work with a global foot print of Services, Teams, and Employees
- Be willing to travel Internationally 4 -5 times per year
- 8+ years’ experience in supporting the service design, development, or managing 24 x 7 enterprise systems
- Experience managing engineering and/or operations teams
- Experience with internet application architecture, load balancing, firewalls, NAT, Internet and routing protocols
- Strong experience with relevant scripting and programming languages (PowerShell, JavaScript, Python, C, VBScript, etc.)
- Strong understanding of online fundamentals (DNS, FTP, SSH) including IPv5 and IPv6, general networking technologies, network architecture and connectivity troubleshooting, switching/routing concepts, and configuration of Load Balancers as well as Content Delivery Networks (CDNs)
- Experience in performance monitoring, troubleshooting and site management for client/server architectures, and troubleshooting tools such as LogParser, Netmon, HTTPWatch, WinDBG & other open source tooling
- Design, implementation, and operation of geo-redundant online systems
- Bachelor’s degree in Computer Science / Information Systems/Electrical engineering desired
14
Voice Service Engineer Resume Examples & Samples
- Work directly with developers and infrastructure engineers to deploy, maintain, and continually improve voice service offerings
- Ensure that services are operational and meeting the needs of Blizzard players at all times
- Evaluate operations technologies and processes, recommend and implement tools and practices to increase quality, efficiency and repeatability
- Respond to and resolve live service issues including 24 / 7 response
- Develop, implement, and maintain action articles for 24 / 7 staff to utilize during live incident response
15
Endpoint Service Engineer Resume Examples & Samples
- Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless)
- Must have demonstrated the ability to successfully work as part of a team
- Must have 5 + year in supporting Mac
- Must have experience in working in similar Apple Genius environment
- Familiarity of operating systems (i.e., Microsoft, , Linux, etc.)
- Familiarity of PC hardware architecture
- Familiarity of desktop applications, (i.e., MS Office, virus scan, vpn, imaging software, etc.)
- Familiarity of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, etc.)
- The ability to lift 50lbs
- Experience with VMware desktop products (Fusion, Player, Workstation etc.) would be a distinct advantage
16
Principal Service Engineer Resume Examples & Samples
- Assist clients with network traffic analysis, deep knowledge of protocol analysis
- Knowledge of large scale networking solutions
- Work closely service providers, service managers, Regional IT and Operations teams
- Strong background with firewalls
- Experience in routing and switching protocols OSPF, BGP, IPV4 & V6, STP, MPLS in large enterprise class or service provider networks
- Solid background in load balancing solutions such as A10 or F5
- Ability to produce architecture and engineering documents
- Demonstrated leadership ability, strong team player who enjoys a fast paced atmosphere
17
Principal Service Engineer Resume Examples & Samples
- BS degree or higher with 15+ years of relevant, broad engineering experience
- Proven track record of leading the delivery of large‐scale, high‐quality systems focused on the infrastructure layer of the technology stack
- Demonstrated passion for customer experience and usability, including successful delivery of customer self‐service tools and automated management/optimization of services, and a strong services orientation
- Deep hands‐on technical expertise in large scale systems engineering, building complex distributed systems architectures, and designing massive global networks
- History of designing multi-tenant architectures at high scale
- Experience leading development life cycle process and best practices
- Experience with Agile Management (SCRUM, RUP, XP), OO Modeling, working on internet, Linux, middleware, and database related projects
- Experience managing a team of architects and engineers to deliver world class feature-rich Web applications and services with industry-leading quality
- Proven experience in leading software development teams to deliver industry-leading technical solutions with the highest quality
- Experience and comfort in public speaking and presenting to large, diverse audiences
- Very strong technical leadership and ability to command respect at all levels of the organization
- Ability to contribute to multiple projects/demands simultaneously
- Expertise in web services, virtualization, cloud concepts, REST, JSON, XML, MySQL, PHP, LDAP, and object oriented methodologies
- Significant experience programming in Perl, Python, C/C++ or Java
18
IT Service Engineer Resume Examples & Samples
- Ability to drive constant innovation, improvement cycles and lean and six sigma principles while bringing constructive tension and challenger mindset
- Must be able to sponsor high impact initiatives across global teams
- Ability to engage with product groups to drive improvement with Microsoft Products
- Must be able to lead end to end service solutions and improvements across Finance and within platform teams/3rd party organizations
- Must be able to participate in a team environment and operate individually
- Demonstrated experience in supporting Hardware, OS, and networking
- Advance knowledge of IIS 7 and 8 design (preferred), implementation, and troubleshooting experience
- Ability to manage and lead vendor resources while contributing individually as well
- Solid understanding of Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) guideline
- 5 years of hands on Sales and Distribution or Finance business process design and implementation or operations experience, focused on large scale enterprise level implementation of business capability in a high tech manufacturing and consumer business
- Program management - Managing large internal projects, processes, service, and technology decisions
- 2 years’ experience in core networking (TCP/IP, ACLs, DNS, VIPs, etc.)
- 2 years’ experience monitoring platforms like SCOM and AVICode
- 2 years’ experience designing, collecting, analyzing and leveraging metrics to drive service improvement
- 2 years’ experience in Coding (like, C#, PowerShell, TSQL, other…)
19
Principal Service Engineer Resume Examples & Samples
- Deep hands‐on technical expertise in large scale systems engineering & complex distributed systems architectures
- Good understanding of network routing, load balancing, & Internet transport protocols
- Proven experience in delivering industry-leading technical solutions with the highest quality
- 10+ years’ experience in large scale internet service design & implementation
- Experience managing/Troubleshooting Dynamics AX 2012 environment is desired
20
IT Service Engineer Resume Examples & Samples
- Working with the MSIT standard workstation patching and development service engineer, integrate the SAW work into a consolidated reporting structure that illustrates the overall level of compliance for client systems across Microsoft
- Regularly communicating status, risks, dependencies, etc., for any required SIP work
- Identifying opportunities and partnering with IT service owners to drive improvements in dependent services
- Engaging in SAW vNext product planning and championing end user and enterprise IT scenarios
- Validating the applicable Enterprise product feature sets and services perform as expected during SAW upgrade cycles
- Working as part of the various Microsoft IT/PG v-teams, creating a positive and effective working relationship with our partner teams across Microsoft
- Leading a large virtual team spanning several disciplines, technologies and organizations across the company
- Contributing to IT Showcase materials and EBC engagements related to the desired Enterprise experiences
- Demonstrated technical understanding of Microsoft and industry products & technologies
- Strong program management and leadership abilities
- Experience presenting to and communicating with executive management
- Experience with Enterprise workstation scenarios and solutions, with an emphasis on security
- Strong mentoring, team building, and collaboration skills
21
Service Reliability Engineer Resume Examples & Samples
- Build reliable infrastructure services in public/private cloud to deliver highly scalable applications & services. Utilize automation and CI/CD best practices to deliver solutions
- Analyze and select appropriate cloud services based on business / functional requirements. Work closely with development & operations teams to integrate projects into the dev, qa, production environments. Ensure ongoing stability & support once deployed
- Gain a deep application-level knowledge of the solutions and contribute to their overall design. Work closely with other internal teams to build security, reliability, and scalability into the development / deployment lifecycle
- Dive deep into the solutions stack and environments to troubleshoot problems as they arise
- Build engineering automation and productivity tools to streamline and scale applications in the dev, qa, and production environments
- Compile design and training documentation for support teams
- Provide orientation and training to end-users & operations support staff for all modified and new systems & services
- Cloud governance, asset life-cycle management, TCO analysis
- Four-year college diploma or university degree in computer science or software engineering and 5+ years equivalent professional work experience
- AWS Certified Solutions Architect certification desired
- ITIL V3 Foundation certification desired
- Expert level hands-on experience with cloud administration/management on Amazon Web Services (Cloud Front, Cloud Watch, EBS, EC2, ELB, SNS, SQS, VPC, RDS, S3, IAM, Cloudformation, Lambda), Windows Azure (Web Role, Worker Role, VM Role, CDN, Service Bus), and SQL Azure
- Experience with DevOps and CI/CD tools (Puppet, Artifactory, Jenkins, Git). Experience with cloud migration strategies
- Manage transition from legacy processes to DevOps methodology
- Experience with hybrid cloud environments & solutions
- Demonstrated ability to deploy workloads on public cloud via CI/CD automation
- Hands-on experience and in-depth knowledge of Linux & Windows Server platforms, tools, and architectures
- Experience with open source code repositories such as Git, SVN, Beanstalk
- Demonstrated hands-on experience and in-depth knowledge of at least 1 high level scripting or programming language (Ruby, Python, Power Shell preferred)
- Demonstrated experience with MySQL, Microsoft SQL, PostgreSQL, NoSQL database technologies a plus
- 5+ years of architecture, design, implementation, and/or support of highly distributed applications (ensuring availability, reliability, security)
- Solids team player with excellent written, oral, and interpersonal communication skills. Highly self-motivated and directed, with keen attention to detail
- Able to prioritize and execute tasks in a high-pressure environment
- On-call availability
22
Service Reliability Engineer Resume Examples & Samples
- Support an ultra-highly available cloud-based applicative platform for Amadeus customers
- Develop automation to quickly and rapidly deploy instances from blue-printed applications or golden images
- Develop and use monitoring tools to find problems, resolve and/or escalate to development and ensure that we exceed our SLAs
- Build and manage development and testing environments, assisting developers in debugging application issues using tools
- Participate in the building of tools and processes to support the infrastructure
- Operate the platform within our security and privacy guidelines
- Comfort with frequent, incremental code testing and deployment
- A strong focus on business outcomes
- Strong sense of collaboration, open communication and reaching across functional borders
- Provide hands-on engineering, administration and technical support
- Troubleshoot issues across the entire stack - hardware, software, application, and network
- Proactive thought leadership for creative and efficient technology solutions
- Drive continuous improvement to the service delivered to customer (agility, stability ...)
- Process reengineering and optimization
- Drive the enforcement and definition of operational requirements / non-functional requirements in collaboration with application owners and middleware organizations
- Excellent understanding of Software Engineering methodologies and development cycle (Open Source development), including
23
Professional Service Engineer Resume Examples & Samples
- Carry out Professional Services engagements, providing professional, timely on or off site professional services for Fortinet customers
- Network Security Infrastructure – Switching, Routing, and Availabilit
- Network Security Systems– Centralized Configuration, Administration, Email and Reporting
- Obtain basic competitor product knowledge to leverage on professional services engagements
- Keep up to date in all areas of Fortinet technology, to provide best practice advice during engagements
- Write whitepapers, technical notes, and other high-level technical documentation as required
- Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s and TAC Engineers
- Administration of professional services engagements, including following up with customer and internal Fortinet departments to ensure completion of projects
- Creation of Statement of Work document
- Handover documentation
- Work completed procedures
- Work closely with TAC organization, actively working on support tickets when not on professional services engagements
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Strong troubleshooting and problem solving ability
- Well-developed and effective communication skills
- Administrator level working knowledge of Windows, UNIX or Linux
24
Service Reliability Engineer Resume Examples & Samples
- Provide technical feedback and facilitate a root cause analysis to Technical Support and Product Line Engineering related to manufacturing problems
- Identify action items and recommendations to address reliability problem issues in manufacturing, installation, and service. Conduct investigations when needed of design and manufacturing of venders/suppliers products to ensure quality standards are met
- Provide Engineering Change Notices for design changes and upgrades to the product and assist Corporate and Regional Reliability Teams in research, planning, and implementation of warranties, software fixes, and product reliability packages
- Assist field employees with installation, service, remote monitoring, and repairing malfunctioning escalator equipment via Technical Help Desk phone support as well as job site visits. Valid Passport required
- Conduct product benchmark analysis, monitoring the service performance, and provide feedback to the Service Business
- Create/Edit maintenance (ASG) and repair (AS) documentation and test procedures together with documentation and code specialists
- Participate in all associated projects meetings: PPMT, Swim-lane, PD (Product Development) Flow, CR (Change Request), Re-Use Checks, FRACAS (Failure Reporting Analysis Corrective Action System) Review, PDT (Product Development Team), NEB (New Equipment Business), MOD (Modernization Equipment Business), and risk assessment and prototype reviews for Escalator products
- Perform other duties as directed my leadership, i.e. technical training
- Ten (10) plus years of experience in product quality engineering. Both mechanical and Electrical engineering experience preferred
- Capability to work with both on-site and remote teams in a multi-disciplined, collaborative product development process
- Ability to interface and communicate effectively, both written and verbally, to all levels of employees in the organization
- Ability to communicate design concepts from the maintenance perspective to KTI employees
- Willingness to listen and learn from field technicians and utilize Voice of Customer to gain technician input
- Systematic way of working with respect to pre-defined schedules and an active approach to clarify issues
- Able to formulate and write (in English) maintenance method drafts and technical instructions and direct required modification to illustrators
- Understand methods related to safety and end user risks and participate in risk analysis reviews
- Knowledge of Part Data Management and Bill of Material structures
- ACAD drafting skills. (2D / 3D)
- Basic Office tool knowledge (Email, Word, Excel, Microsoft Projects)
- Willing to travel based on work load
25
Principal Service Engineer Resume Examples & Samples
- Proven experience dealing with large scale data architecture, operational architecture and or network architecture
- Design components of a service delivery system that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in complete system that supports service delivery and meets KPIs
- Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Microsoft's Identity services
- Designs process or technology solutions that identify and resolve platform, system, deployment, and environmental issues prior to production release, and ensure an on-time release and measurable improvements against KPIs
- Communicates data and information among stakeholders and applies advanced diagnostic expertise during service issues to restore service with minimal disruption to the customer and business
- Collaborates with Development, Test and PM counterparts to translate customer, business, and technical requirements into components of a service architecture and operability and customer scenarios that meet compliance standards and KPIs such as quality, cost, and customer expectation
- Conduct periodic on call duties
- 6+ years of experience with scripting/programming languages (e.g. PowerShell, Perl, Python, VBScript, Jscript, C#, C++, etc.) 8+ years practical experience with directory services, identity systems, and/or public key infrastructure
- Experience with algorithms, data structures, complexity analysis and software design or automation
- Strong understanding of network technologies and protocols, including TCP/IP and DNS
- Citizenship: Federal security screening requirements call for applicant to verify U.S. Citizenship. Permanent Residency (Green card) is not sufficient to meet this requirement
26
Service Performance Engineer Resume Examples & Samples
- Bachelor's degree and two years of related experience or six years related work experience post high school
- Three years wireless network performance management and data analytics work experience
- End to end system understanding of one or more of LTE, EVDO, CDMA, WiMax networks
- Experience communicating effectively across peer organizations
- Solid foundation in computer science and applications, modeling, statistics, analytics and math
27
Principal Service Engineer Resume Examples & Samples
- Develop infrastructure management and operational strategies for network resources
- Extract flow data, SNMP interface data, and other datasets from tools to build traffic matrixes to create plan files for network planning
- Supporting the MCIO team in optimizing traffic patterns to minimize unit price
- 6 years’ relevant work experience, including extensive experience with peering management and vendor management across many geographies simultaneously
- Experience using SQL or similar database languages
28
Service Transition Engineer Resume Examples & Samples
- Facilitate the Activation of new clients in Dimension Data by reviewing data collection requirements for a client and providing advice to country transition employees to ensure the quality and completeness of the product / service Activation
- Provide support to country teams on Activation issues and ensure that these teams understand how to utilise the product / service
- Provide feedback to continuously improve the Service Activation practices, processes and tools
- Specific Experience: 2-3 years specific experience within a related environment
- General Qualification: IT Degree or relevant technical experience / certification
- Specific Qualification: ITIL
- Conceptual knowledge of Infrastructure Operations (server, storage, network, security, database), monitoring and management environments, service desk support, end user computing and field support operations
29
Principal Service Engineer Resume Examples & Samples
- 5+ years of C#, C++, PowerShell
- At least 4 years of experience managing and developing in Linux/Windows/Cloud hybrid environments
- Experience in running and maintaining a 24x7 internet-oriented production environment with on-call responsibilities
- Understand and troubleshoot networking problems, configuration and application workflow changes. bility to influence, including partners and technical teams across organization
30
Service Reliability Engineer Resume Examples & Samples
- Support full stack solution for APM and Predix Field Agent solutions in a Service Ops capacity
- Be responsible for maintaining a deep, up-to-date understanding of customer solutions, teams, and integrated systems in order to effectively support Digital customers
- Responsible for executing build and release strategy for highly complex parallel and concurrent releases for Software Products in support of APM and Predix Field Agent
- Enhance and support multiple cloud-based customer environments, deploying continuous integration framework used across teams
- Participate in the EA (Enterprise Architecture) governance model
- Research and evaluate emerging technology, industry and market trends to assist in project development and/or operational support activities
- Proven communication skills
- Minimum 1 year of experience using the full Chef DK suite
- Demonstrated experience with scripting language (2+years)
- Proven experience Windows and Linux OS
- Practical experience for AWS, J2EE, Apache, Fuse, SSO Integration technologies, Reverse Proxies
- Logical knowledge of networking protocols and design, specific knowledge of Predix Field Agent highly desirable
- Understanding of ITSM and service reliability methodologies
- Experience with monitoring tools into all layers of cloud solutions (infrastructure, application, DB, Middleware, network, etc)
- SQL DBA experience
- Experience delivering SaaS solutions
- Understands technical and business discussions relative to future architecture direction aligning with business goals
- Understands concepts of setting and driving architecture direction
- Understands architecture standards concepts to apply to project work.Search Jobs US
31
Service Engineer Service, Lims, Shanghai Resume Examples & Samples
- Communication skills between the client and the Thermo management and sales team
- Task duration and resource estimations
- Solution identification and proposal
- Functional and design specification
- Review, editing and assistance in the creation/modification of customer documents
- Build services and programming code specifically in VGL and .net desired
- Instrument integration services
- Mentoring of junior resources
- Consulting and/or configuration of Thermo Scientific products in compliance with regulatory guidance
- Participation in pre-sales activities
- Successful performance relative to defined performance metrics
- Successful relationships with Thermo customers and internal resources
- Knowledge of LIMS configuration and customization
- Knowledge of .net development within the .asp framework
- Fluent in English and Chinese
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Solutions Engineer, Service Catalog Resume Examples & Samples
- Possess expertise in the assigned technology domain
- Manage, maintain, monitor and support the infrastructure environment in assigned technology domain
- Provide ongoing maintenance including updates, patches and anti-virus updates
- Develop and maintain documentation related to technology installation, administration and maintenance
- 2-4 years practical experience in providing systems engineering support and maintenance in assigned product preferred
- Knowledge of core customization/tailoring tools such as business rules, User Interface (UI) policies, UI actions, client scripts
- Demonstrate knowledge of user, group and role maintenance
- Experience on how to import data from external application, and how to add features to CA Service Catalog
- Familiarity with Knowledge, CA Service Catalog applications and data structures
- Experience with Process Automation (IT PAM) scripting
- Training in the ITIL
- Experience with software development lifecycle (SDLC) and the build-test-pilot-release process
- Experience in Client Engagement on gathering requirements
- Knowledge of technical components such as AD, LDAP, VPN, SSL and other such technologies
- Ability to drive deliverables and results, which involve people who do not directly report to you
- Familiarity with CA applications such as CA Process Automation, CA Service Catalog, CA Service Desk and CMDB
- Proven experience as a key technical resource leading the development of solutions in client environments
33
Online Engineer, Service, Asean Resume Examples & Samples
- Bachelor’s Degree or Associate Degree and a minimum of 5 years Field Service/Modality Support experience or High School Diploma and a minimum of 10 years Field Service/Modality Support experience
- Must have in-depth knowledge and field experience of medical equipment: X-ray including Vascular systems
- Able to trouble shoot all X-ray & Vascular systems
- Familiar with all the remote connection tools
- Proficiency in English and local language
- Influencing skills to lead customer and Field Engineer behavior change
- Experience in implementing change in process/behavior in the organization
34
Service Reliability Engineer Resume Examples & Samples
- Work as part of the development team building and supporting features and services for the Matchmaking service
- Develop new automation tools and improve on existing tools
- Deploy, test and troubleshoot issues with Demonware’s Matchmaking service
- Investigate performance degradation and resolve issues
- Participate in an On-call support rotation as required
35
Professional Service Engineer Resume Examples & Samples
- Be the NICE technical point of contact for assigned projects from inception
- To completion
- Work directly with NICE internal & customer teams to assist with any
- Technical questions during the implementation
- Review solution designs and provide feedback on implementation aspects
- Communicate and reconcile any design flaws found during the delivery of
- NICE Solutions with respective NICE internal teams
- Estimate effort required to execute projects based on solution design
- Create technical documents as per NICE standards and processes
- Implement custom deployments (data mapping, form and workflow design
- And implementation, report design and implementation) of the NICE
- Product suite for clients
- Install and configure NICE products as per project requirements while
- Following NICE methodology, processes and standards
- Integrate NICE's applications with other enterprise systems data sources
- Using ETL, XML, and scripting languages
- Understand various integration points required for project implementation
- And provide necessary support to customers and 3rd party integrators
- Maintain regular communication and updates to customers and NICE
- Management throughout the project
- Execute test plans and capture results and defects
- Troubleshoot and resolve implementation defects and issues during project
- Execution by engaging various NICE teams
- Ability to articulate complex technical topics clearly and concisely to both
- Business and technical audiences in both written and verbal form
- Document and communicate issue resolution and lessons learned to KB
- Provide basic application training and support to customers on the NICE
- Applications
- Maintain high level of quality control during project execution
- Manage time effectively and efficiently
- Consistently demonstrates creativity and problem solving skills
- 5-8 years’ Experience in large scale enterprise software product
- Implementation and customization projects
- Experience in implementation or managing of Data warehouse systems
- Integration experience with other enterprise software or data sources
- Using ETL, XML and scripting languages
- Experience with ETL or Business Intelligence tools tools (e.g. Informatica,
- Brio, Business Objects, Cognos, SAS)
- Strong Experience on Windows and UNIX systems at administrative level
- SW Implementation or Support in Microsoft & Unix/Linux environments
- Experience in Integrating with various PBX, CTI functionality and IP
- Telephony solutions, such as Cisco, Avaya, etc
- Experience in working geographically distributed and multi-cultural teams
- Proven ability to follow processes and methodologies
- Linux, Unix, Windows OS and Networking
- Unix Shell scripting
- In-depth advanced knowledge of data handling and SQL / Oracle / DB2
- Ability to write/intercept SQL queries, Stored Procedure, Functions in
- SQL-Server/Oracle Databases with Troubleshooting experience
- Web Server Installation & Configuration–IIS, Apache, SNMP, Mule, Liferay
- ACD Telephony experience - PBX, switch and ACD vendors - Avaya,
- Nortel, Aspect, Siemens and Cisco
- Understanding of call routing strategy and methodology
- Virtual servers - VMWare – ESX, VSX clusters, VMotion
- Desirable Experience with any WFM or Performance Management systems
- Experience with IEX Total View Workforce Management features
- Advanced Excel skills including formula usage and VBA for applications
36
Service Engineer Service Resume Examples & Samples
- At least 50% travel requirements
- Basic Knowledge of Bioanalytical lab workflow
- Basic Knowledge of GxP regulations
37
Engineer, Service Management Resume Examples & Samples
- Key participant in the design, development, implementation and support of the ServiceNow platform
- Assists with incident resolution, as needed
- Assists in estimating release level of effort for development activities
- Takes ownership of complex business requirements and works them to completion
- Reviews opportunities for process enhancements
- Identifies and recommends ideas for improvements within the tool, process and metrics
- Works with clients and vendors to ensure compliance with regulatory mandates
- Promotes a continuous quality improvement effort to enhance the services provided to all customers by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiatives, sensitivity, and professionalism
- Ensures tools are designed and implemented based on ITIL Best Practices and other appropriate customer requirements
- Ensures proper maintenance for the tool environments to include: version upgrades, performance issues, system outages
- Communicates and coordinates infrastructure updates with appropriate teams
- Maintains adequate tool/system documentation
- Maintains awareness of industry trends, strategies
- Actively participates in planning and implementation meetings
38
Principal Service Engineer Resume Examples & Samples
- Provide site services, consultation, configuration, troubleshooting, diagnostics and upgrade of Emerson DCS
- Provide technical support and offer recommendations to customers on technical related issues; this involves troubleshooting, problem analysis solution to installation, configuration and integration
- Serve as the focal person of customer on issue-resolution or other services requirement; lead regular meetings with the customer, service team and sales team
- Monitor and drive resolution to customer open calls; communicate and coordinate with Factory on issue resolution; take ownership of issues at site, provide regular updates to customers on conduct and progress of investigation
- Manage customer requirements including coordinating site activities (i.e. schedule, manpower, tools/equipment) and maintain engineering records, and generate standard service reports; collect and review productivity of all other engineers onsite (timesheets and/or trainings)
- Align service and sales objectives, including assistance in preparing repair and upgrade estimation and support in preparing proposal to customers
- Conduct Demo/Testing of equipment at customers’ site
- Follow all the safety practices and procedures of the company
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Principal Service Engineer Resume Examples & Samples
- Lead marketing IT service engineering as we transition into a modern engineering organization (agile and dev ops, engineering triad, workforce planning)
- Operate to Service Engineering discipline and process within an ITIL model contributing to service strategy (demand, financial and portfolio management including cloud optimization), leading service transition (release and deployment, validation) and service operations (incident, problem, event management) with continual service improvement (Service measurement, reporting, improvement)
- Drive and uphold a Services Mindset culture
- Be a key influencer in the evolution of the service engineering discipline across IT and actively participate in the engineering leadership team, maintaining engineering discipline with a DevOps culture for maximum efficiency
- Lead technical creativity in a shared platforms role
- Collaborate continuously with Program Managers, Software Engineering and our business users in order to ensure the reliability, availability and performance of our Marketing Automation services including internal services and external integrations
- Heavy focus on driving efficiencies through automation and tools, if it is manually done today you are super passionate to automate it!
- Develop high quality monitoring and health reporting solutions that address our live site needs and as much as possible reflect the actual user or customer experience
40
Service Engineer Service, Hplc Resume Examples & Samples
- Work independently to service products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits
- Provide technical assistance, consultation and problem solving to customers as necessary
- Accurately document field service activities, including installation report and service work report, and timely submit through the required system
- Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved
- Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
- Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers
- BS degree or above in analytical chemistry, electronic engineering or equivalent required
- 2-3 years working knowledge of analytical instrument. Fluency with personal computers is also required
- Prefer to familiar with network building and windows domain, furthermore has rich experience in Chromatography software and LIMS
- Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical instrumentation in a commercial scientific laboratory environment
- Effective oral and written communication skills with both English and Chinese (Mandarin)
41
Service Engineer Service, WAI, Shanghai Resume Examples & Samples
- Assist customers with systems and analyzer setups, operation and troubleshooting
- Assist customers with Application Assessments, troubleshooting applications and their use with various pieces of equipment
- Minimum of 5 to 8 years work experience with Liquid Analytical Chemistry
42
Service Now Engineer Resume Examples & Samples
- Leads the administration, configuration and development of core and custom ServiceNow environment
- Works with ServiceNow project team to design, develop and implement ServiceNow project roadmap which includes implementation of Service Catalog, CMDB, Project Portfolio Suite, and IT Financial Management applications
- Develops and implements workflow customization, scripting, process automation, report development, dashboard creation, and system configuration
- Provides guidance on technical aspects of ServiceNow integration requirements, ensuring relevant technology standards, policies, and best practices are applied consistently
- Evaluates, recommends, and implements emerging ServiceNow solutions required to support future state needs of the ServiceNow platform
- Researches and documents new functionality of ServiceNow or updates to existing functionality
- Reviews, monitors, and manages the ServiceNow platform and takes proactive steps to identify areas of improvement and optimize where needed
- Develops recommendations for ServiceNow standards, including development, administration and integration
- Works with the ServiceNow technical team to schedule and implement ServiceNow patches, security alerts and upgrades to keep current with ServiceNow platform
- Migrates legacy Service Catalog items from Serena Business Manager to ServiceNow
- Creates and maintains ServiceNow development and procedural documentation
- Mentors and coaches the ServiceNow administration team on ServiceNow development, configuration and administration
- Performs other duties as assigned by the management
- Demonstrated advanced experience in ServiceNow development, administration and implementation to deliver end-to-end ServiceNow solutions
- Proven experience in ServiceNow integration with various technologies such as LDAP, Active Directory, SSO, Exchange, and Web Services
- Demonstrated working knowledge of relational databases (Oracle, MS SQL, and DB2) and writing basic SQL quiries
- Proven knowledge of ITIL process and framework and ability to identify project risks and gaps, developing creative and workable solutions to complex problems
- Excellent verbal and written communication skills conveys information to stakeholders in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format: demonstrated ability to effectively use the English language in verbal and written format, including elements of grammar, punctuation, diction and spelling proficiency
- Proven ability to successfully and frequently interpret and communicate business needs among internal customers and external vendors in a clear, focused and concise manner (includes discussions, correspondence, reports, and forms)
- Proven experience coordinating multiple assignments simultaneously, and completing tasks accurately and on a timely basis
- Demonstrated experience interacting and building relationships with customers throughout the corporate structure
- Demonstrated strong attention to detail with good organizational skills. Ability to continuously define problems, collect or interpret data, establish facts and draw valid conclusions
- Demonstrated experience working independently. Experience must include identifying and resolving problems, where decision-making and initiative are demonstrated
- Cite examples of self-motivation and experience working under limited supervision
- Demonstrated ability to work in a cross-functional team environment (business and information technology)
- Experience in ServiceNow development, configuration, integration, and administration in an enterprise environment
- Proven experience in Software Development Life Cycle (SDLC) and knowledge of development and testing best practices
- Knowledge of ServiceNow modules such as IPCC, CMDB, Service Catalog, Project Portfolio Suite, IT financial Management, Vendor management, and Knowledge management
- Proven experience in ServiceNow scripting
- Proficient in Microsoft Office.
43
Project Engineer, Service Resume Examples & Samples
- Designs quality systems and solutions using manufacturing procedures within Mettler Toledo’s guidelines while maintaining attempting to meet customer requirements and expectations
- Designs systems based on design-function relationships, safe machine design concepts, serviceability, materials and methods engineering, production costs, and client specifications
- Work with production and vendors to understand process capabilities and develop ideas that reduce costs and improve quality
- Acts as a mentor and leader to the other designers
- Always considers the company Green Initiative when planning activities, procuring supplies or disposing of materials or other assets
- Self-starter (can work without supervision)
- Ability to manage schedule and consistently meet deadlines
- Mechanical Engineering Degree preferred or a Technical Degree with a minimum of 5 to 7 years of experience
- Experience in automated machinery design in a manufacturing environment
- Drafting/Software Skills
- Siemen's Teamcenter
- Material handling experience in the food industry
44
Principal Service Engineer Resume Examples & Samples
- Installation, troubleshooting, maintenance, qualification and support of Waters' product suite (UPLC/MS and Informatics)
- Establish and maintain collaborative relationships with internal and external customers to ensure their success
- Manage customer expectations, by communicating work performed and providing follow up plans as needed
- Deliver system level training
- Rework, test, and kit instrumentation to as-new condition for resale
- Provide support to others within the Americas Organization
- Utilize Waters' business systems on a daily basis to aid troubleshooting and to document work performed
- Manage service inventory according to Waters policies
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
- BS/BA in Chemistry, Electronics, Engineering or other scientific field
- 5+ years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, strong preference for Waters UPLC/MS systems
- Valid Driver's License in good standing is mandatory
- Ability to perform effective diagnostic troubleshooting
- Occasional overnight travel as required including international travel for training
45
Cryptography Service Engineer Resume Examples & Samples
- IIP Operational Rigour: Responsible for ensuring that operation and design of all IIP services meet regulatory and audit requirements and corporate standards as well as governance around cryptography and content analysis across the bank
- Manage individuals and team activities in line with Barclays strategy, IIP strategy and departmental goals
- Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation
- Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level & are evidenced to a required level
- Manage resourcing, scheduling and distribution of work amongst team members (including team members in the larger IIP), working closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations
- Manage and lead performance of individuals and all aspects of performance management for assigned individuals
- Manage all regular monitoring activities, assign to appropriate individuals on the team and analyse / escalated appropriately
- Manage all service related documentation, creating and amending as required to maintain compliance
- Ensure rigour and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support
- Take a proactive approach to improving operations and customer experience / turnaround
- Continuous improvement (with Service Management and IIP Teams)
- Actively solicit feedback from customers, users and IIP colleagues regarding the performance of the service and where improvements might be made
- Make use of performance metrics to monitor service performance
- Look for ways to improve the service working with teams to implement improvements and enhancements
- Degree level certificate in a Computer Science, extensive IT Service related experience related subject
- 5+ years of experience and strong understanding of the legal and regulatory requirements around information protection, cryptography and data leakage
- 5+ years of experience in an Operational environment
- Good understanding of security concepts and technologies in the areas of Cryptography (i.e. key management systems, PKI, HSMs, application cryptography, key material handling, standard and non-standard cryptographic algorithms)
- Good understanding of Cryptographic Hardware Security Modules (HSMs) and their use within cryptographic operations
- Understand major internal support functions and services
- Awareness of the service delivery impacts on confidentially, integrity and availability
- Good understanding of operational IT security monitoring and administration tools
- Exposure to one or more other infrastructure platforms (Windows, Middleware, Networks, Databases, etc.)
- Demonstrated ability to solve complex problem
46
IP Service Engineer Resume Examples & Samples
- 5 years working with IP (Juniper or Cisco)
- ITIL Knowledge
- Previous 2nd Level Support to 1st level teams Experience
- Excellent practical problem solving/analytic abilities
- Ability to work in a high pressure environment
- Prepared to take ownership for issues which can span multiple teams and technology areas
- Appreciation of the importance of change management in an Operational Environment
47
Service Engineer Service, Lsms, Guangzhou Resume Examples & Samples
- Ensuring customer satisfaction in all aspects of services provided
- Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders
- Actively participate PPI projects to improve work quality and effectiveness
- Submit weekly Expense reports on a timely basis
- BS degree or above in analytical chemistry, chemical engineering, or equivalent required
- 2-3 year’s working knowledge of analytical instrument. Fluency with personal computers is also required
- Preference will be given to those with 2-3 years Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation
- Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment
- Must have the ability to work independently, have effective communication skills, interpersonal and listening skills
48
F Field Service Engineer Resume Examples & Samples
- 7+ years of experience and proven logistics, interpersonal, leadership and teaming abilities
- Strong communicative skill sets
- Selected candidate must have or be able to secure a USG security clearance as well as a passport and any immigration/work visa requirements
- For international visits, sensitivity to local customs and procedures will be imparted on the FSE
- Familiarity with ACE tools and processes
- Experience in F-35/F135 Production, Flight Test, CSE, Maintenance, and/or Program Management desired
- Must be flexible to work overtime, weekends and alternate shifts if requested to do so
- Prior military service in maintenance and/or logistics is also a plus
- While this position is 1st shift; must be willing to work any shift based on business needs
49
Principal Service Engineer Resume Examples & Samples
- Gain a broad understanding of the business processes and collaborate with mentors and leaders
- Develop & execute on a strategy that focuses on effective and efficient security processes to mitigate risk for Microsoft’s Finance and Professional services
- Mentor other team members and influence big picture design
- Ensure the controls, platforms and tools which support the assurance processes are aligned to the latest security trends and engineering models
- Review vendor supplied policies & procedures, internal/external assessment reports, agreements and provide feedback
- Provision assessment reports and executive summaries with recommendations direction regarding remediation efforts and disposition
- Comprehend risks that exist in a business and security environment comprised of multiple global geographies and suppliers
- Communicate, escalate, and track progress on assessment remediation activities
- Drive improvements in engineering at the broader organization level
- Stay educated on existing, emerging technologies, threats
- 2+ years of experience in penetration testing/Red Team and security code review experience desired
- 10+ years development, design or testing on high availability systems
- BA or BS degree in Computer Science (or 5+ years of related work experience)
- Working knowledge information security and risk management processes and controls including security operations, security architecture, security assessments, security engineering, risk management and compliance
- Ability to discover and understand weaknesses in a system including penetration testing
- Experience with direct, remote and virtual teams
- Experience in supportability “DevOps” environment
- Experience or familiarity with Microsoft Technologies
- Preferred certifications: CISSP, CSSLP, CISM
- Ability to see the big picture, drive influence across teams, manage ambiguity, and drive clarity within a matrixed organization
50
Principal Service Engineer Resume Examples & Samples
- 10+ years airline engineering experience (required)
- Previous engineering experience supporting aircraft operations and maintenance (preferred)
- Familiarity with 14 CFR requirements (preferred)
- 3+ years of 737 or Boeing aircraft experience (prefered)
- Experience utilizing Microsoft Office products required (Word, Excel, PowerPoint, etc.)
- Ability to lift 50+ lbs; Climb ladders; work from heights of 40+ feet; work within small enclosed areas; work in the vicinity of fuel and other chemicals
- Must be able to comply with Company attendance standards as described in establishing guidelines
- Strong interpersonal, written and verbal communication skills are required
- Diplomacy, business acumen, accountability required
- Must be able to work well under pressure and with scheduled timelines
- Must be able to communicate effectively via telephone as well as within group settings
- Excellent writing skills are required
- Self-motivation and initiative to achieve consistent results are required
- Skilled and knowledgible across multiple engineering disciplines as related to aircraft maintenenace and troubleshooting (Avionics/Electrical, Interiors, Systems and Structures)
- Extensive knowledge of the regulations and programs governing aircraft certification, maintenance, and operations
- Must be flexabile with shift work schedules
- Must maintain a well-groomed appearance per Company appearace standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
51
Service Performance Engineer Resume Examples & Samples
- Position can be located within the western region *
- Bachelor's degree and four years related work experience or eight years related work experience post high school
- Five years wireless network performance management work experience
- Strong end to end system understanding of LTE, EVDO, CDMA, Microwave networks
- Experience communicating effectively at both detailed engineering and executive levels
- One year technical leadership experience
