Senior Engineer Service Resume Samples

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J Ernser

Joshua

Ernser

338 O'Connell Mills

New York

+1 (555) 498 0336

338 O'Connell Mills

New York

Phone

p +1 (555) 498 0336

Experience Experience

Dallas, TX

Senior IT Service Engineer

Dallas, TX

Hartmann, Kovacek and Lubowitz

Dallas, TX

Senior IT Service Engineer

Engaging in vNext product planning and championing end user and enterprise IT scenarios
Working as part of the various Microsoft IT/PG v-teams, creating a positive and effective working relationship with our partner teams across Microsoft
Engaging across listening systems for a comprehensive representation of the voice of the user
Identifying opportunities and partnering with IT service owners to drive improvements in dependent services
Partnering with the C&E ECM team to optimize service delivery and efficiency
Contributing to product NSAT improvements
Driving down support volume for the respective product

Detroit, MI

Senior Service Reliability Engineer

Detroit, MI

Hyatt-Koss

Detroit, MI

Senior Service Reliability Engineer

Work hand-in-hand with software developers
Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint
Research and evaluate emerging technology, industry and market trends to assist in project development and/or operational support activities
Manage an international 24x7, multi-site production infrastructure powering the Proofpoint services, including deployment, maintenance, troubleshooting, performance tuning, and security
Collaborate with product engineering teams to ensure Operations standards are observed, determine resource impacts for upcoming product deployments, and ensure successful product rollouts
Responsible for executing build and release strategy for highly complex parallel and concurrent releases for Software Products in support of APM and Predix Field Agent
Root-cause complex problems and involve multiple stakeholders, network, hardware and software that relate to scaling and performance

present

Philadelphia, PA

Senior Professional Service Engineer

Philadelphia, PA

Price-Hessel

present

Philadelphia, PA

Senior Professional Service Engineer

present

Support product engineer to improve product performance and new product development
Clear and consistent communication with customers, Sales and Professional Services Project Management and Management team
Travel (50-60%) to customer site deploying Palo Alto Network solutions as outlined by the Statement of Work (SOW)
Develop and maintain expertise in deploying advanced Palo Alto Networks features and functionality
Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc
Perform any other duties as assigned by the supervisor
Audit performance of products, assure 3M products meet necessary product specifications and confirm those standards fulfill the customers’ expectation

Education Education

Bachelor’s Degree in Computer Science

Webster University

Bachelor’s Degree in Computer Science

Skills Skills

Developing and managing a detailed project plan of program deliverables, dependencies and timelines for any SIP work
Ensuring the data sourcing and validation workflows, processes, and distributions are optimized to ensure fast and reliable service
Strong mentoring, team building, and collaboration skills
Validating the applicable Enterprise product feature sets and services perform as expected during SCCM/Intune upgrade cycles
Contributing to IT Showcase materials and EBC engagements related to the desired Enterprise experiences
Identifying opportunities and partnering with IT service owners to drive improvements in dependent services
Working as part of the various Microsoft IT/PG v-teams, creating a positive and effective working relationship with our partner teams across Microsoft
Engaging in vNext product planning and championing end user and enterprise IT scenarios
Increasing Microsoft IT’s Modern IT capability through the introduction of new solutions, processes and approaches that further the MSIT contribution to the MS Enterprise client effectiveness
Experience with Enterprise workstation scenarios and solutions, with an emphasis on security

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15 Senior Engineer Service resume templates

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Senior IT Service Engineer Resume Examples & Samples

U Drive current and future initiatives to better incorporate identity and access behaviors into the intrusion detection capability portfolio
U Manage the acquisition and development of novel detection capabilities and focus on providing solutions customers can deploy to better secure Microsoft ecosystems for customer enterprises
U Employ new methods across a wide range of security event data to advance detection methods
U Work with Microsoft product groups to enhance security features for enterprise customers
U Expand and improve the Microsoft IT program and portfolio of security tools and resources
U Use security business intelligence to drive prioritization and improvements within Microsoft security programs
U Keep up to date on emerging vulnerability and threat trends, and using this knowledge to drive proactive threat monitoring
U Mentor junior and senior security analysts, security engineers, project managers and data scientists, including resource scheduling, talent acquisition, and mentoring and staff development
U Experience as an analyst in a security operations or engineering organization that supports a large enterprise or organization
U Experience with enterprise scale identity and access technology, deployments and operations
U Experience and expertise with a wide variety of security platforms and technologies
U Experience and expertise with SIEM and big data detection solutions
U Familiarity with LDAP, Active Directory, remote access, and other access solutions
U Familiarity with employing data science solutions against complex detection scenarios a plus
U Familiarity with current legal and regulatory requirements around information security and privacy, including PCI, SOX, HIPAA, GLBA, etc
U Excellent interpersonal and group dynamic skills
U Strong written & verbal communication and presentation skills
U Experience developing process and procedures to SOC activities
U Experience using security event data for metrics that demonstrate business value
U Demonstrated success as a member of a highly collaborative team
U Ability to deal with the ambiguity associated with working in a fast paced and changing environment
U Ability to manage and deliver multiple project phases at the same time
U BA/BS in Computer Science, MIS, or related field or three to six years of equivalent experience
U Multilingual is a plus

Senior Codesign IT Service Engineer Resume Examples & Samples

Be customer service friendly and provide world-class service to our customers
Perform technical analysis and Engineering activities
Manage multiple operational service projects
Identify risks and dependencies in the CodeSign service and provide mitigation plans
Create & execute UAT Scripts (execute scripts and free form)
Work with a variety of different groups and be able to communicate effectively in email and in person
Ability to lead and drive problem to resolution within the service area
Must be able to pass a seven year background check for security clearance
A minimum of 5 years of basic programming experience
A minimum of 7 years of related experience in a combination of software development, support, technical design, process analysis, infrastructure operations, or functional skills associated with the position
Experienced on multiple programming languages a plus
Experienced working on HSM (Hardware Security Module) a plus
Knowledge of security systems and certification management a plus (CISSP)
Experienced in certificate management a plus
Intermediate skills in program and project management

Senior IT Service Engineer Resume Examples & Samples

Improving the user experience and productivity with Microsoft’s flagship products (Windows, SCCM, Intune)
Partnering with the Engineering teams to represent and champion the enterprise customer experience and key scenarios into the product
Advancing capabilities of the Supportability business function to achieve greater business impact and efficiency. (e.g. implementing telemetry for an end to end view of the user experience)
Driving down support volume for the respective product
Contributing to product NSAT improvements
Ability to build and foster strong relationships and deliver across a broad set of dependencies inside and outside of IT
Ability to effectively communicate at all levels of the organization (i.e. technical/business and Individual Contributor/Executive)
Experience working in the Agile framework
A firm grasp on enterprise technology trends
A creative, solution oriented approach

Senior AV Service Engineer Resume Examples & Samples

5+ years of Microsoft Operating Systems experience
5+ years Systems Engineering experience with hardware and peripherals
5+ years of Distributed Audio and Video signals within systems (Symetrix or similar, Crestron or similar)

Senior Service Reliability Engineer Resume Examples & Samples

Strong experience with Azure, Multi-Dimensional modelling, Self-healing concepts, AP/PF and monitoring solutions
Drive large and complex application designs
Provide oversight for Architect-related functions across multiple micro services
Strong understanding of integration testing
Design and development of highly operational, supportable and manageable Telemetry solutions
Ability to Debug live site issues
Strong understanding of testing techniques to insure all changes are implemented with no service impacts. (Functional, Performance and Integration testing)
Be willing to manage your services 24 x7 with the support of vendor operations teams
5+ years of experience in Service Engineering/Engineering roles; 5+ years of coding/testing experience in a high level language
Demonstrated solid working knowledge on cloud computing / Azure
Proven experience with building service telemetry
BS/BA in Computer Science or related field preferred
Utilization of the Asimov/Cosmos tool set
Feedback/Metrics collection techniques to expose live site/service issues
Proficiency in technical research

Senior IT Service Engineer Resume Examples & Samples

Ensuring the Client BI service is providing the data and value required by UES to successfully run the business
Ensuring the data sourcing and validation workflows, processes, and distributions are optimized to ensure fast and reliable service
Coordinating support and problem resolution processes with other MS & MSIT departments as needed to optimize overall support performance
Partnering with the C&E ECM team to optimize service delivery and efficiency
Project Management of any Service Improvement Plans (SIP) required to bring the UES Client BI service back to desired levels
Regularly communicating status, risks, dependencies, etc., for the service and any required SIP work
Engaging in vNext product planning and championing end user and enterprise IT scenarios
Ensuring a positive client experience and minimizing end user productivity impact should there be a need for support services
Validating the applicable Enterprise product feature sets and services perform as expected during SCCM/Intune upgrade cycles
Bachelor’s degree in Computer Science or related technical discipline or equivalent work experience with a min of 4 years of tech experience in the computer industry
Demonstrated technical understanding of Microsoft and industry products & technologies, particularly those involved with data analysis and management (e.g., SQL Server 2012/14 (SSIS, SSRS, TSQL), Excel, Power BI, etc.)
Strong written & verbal communication skills as well as experience as a strong cross-group collaborator

Senior Service Project Engineer Resume Examples & Samples

Coordinate all internal and customer activities
Engineer effective solutions for assigned projects
Work with appropriate Surface Vision groups to ensure timely equipment delivery
Ability to organize information, analyze it and apply effective problem solving and installation planning techniques
High competence in Windows XP/WIN7 systems and proficiency with MS office products
Minimum 3 years’ experience in related on-site field service/project management
Must have a strong systems’ background. Experience in machine vision and industrial process automation is preferable
Bilingual English is mandatory. German or French, and any other European language would be of benefit

Senior Building Service Engineer Resume Examples & Samples

Bachelor’s or Master Degree in Mechanical Engineering with the certified Mechanical Engineering License
A minimum of 7+ years applicable and demonstrable experience working of Building Service, HVAC, Clean room etc. for Process Plant Projects ( Refinery/ Chemical / Petrochemical / Power / Oil & Gas), Manufacturing factory and Industrial Projects,commercial building projects
Working knowledge of recognized industry codes and standards (e.g. ASHRAE, ANSI, ASME, ISO, API, NFPA, etc.)
Strong experiences of Building Service, HVAC Design and Engineering work with some experiences on site construction, start-up commissioning, operation and maintenance
Hard working, well organized, proactive, possess leadership skills and team work attitude, and possess problem solving skills in a timely manner
Excellent English communication skills

Senior Service Enterprise Engineer Resume Examples & Samples

Qualified applicants must have an active TS/SCI clearance with a polygraph. **
Bachelor's degree in Engineering or related field and 14 years of overall experience OR 18 years without a degree
Understanding of IC ITE requirements, roles and responsibilities
Recent experience with and understanding of NRO systems, policies, standards and limitations
The ability to work proactively, independently, and/or as a member of a highly effective technical team while developing approaches
Possess Program Management experience with thorough knowledge of industry best practices—demonstrated program/project planning, scheduling and execution (related tools suite expertise necessary)
Demonstrated knowledge of Mission Information System Lifecycle
Experience planning, executing and managing multiple projects, programs and tasks concurrently
Must be an expert communicator
Recent NRO work experience
Skilled/comfortable working in high-tempo environment, able to be flexible and to adjust to dynamic political, technical and/or fiscal challenges
Direct knowledge of IC ITE expectations
Knowledge of IC budgetary principles and procedures
Knowledge of IC security principles, procedures

Senior Professional Service Engineer Resume Examples & Samples

Analyze problems and determine exact needs of customer, help customer to choose the best product for his application
Support large seminar, field evaluation and customer training
Independently provide technical solution and solve customer complaint
5+ years technical support experience in specific industry (Hiring manager should fill in the details)
Strong hands-on demo skill and independently analytical skill to solve technical or product application issues

Senior Advanced Service Engineer ACS Resume Examples & Samples

Proactively working with Advanced Customer Services (ACS) customers to ensure their successful deployment of Oracle RDBMS und Exadata products
Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments
Proactively alerting customers to product developments and issues
Technical responsibility for reviews/assessments (e.g. Performance-, Configuration-reviews, Production Assessment)
Migration and Upgrade Planning and technical support
Patch analysis and recommendation
Prepare and present individual knowledge transfer workshops for Support Services employees and customers
Resolve high level, very complex or previously unknown issues
Technical Cooperation with partners (HP, IBM, ...)
Be available to work in 24x7 capability, willing to travel

Senior Solutions Engineer, Service Now Resume Examples & Samples

Execute and/or oversee the execution of the following: (1)create, maintain and archive low level design documents and detailed engineering specifications based upon business and user requirements, to include high availability design diagrams, scalability design diagrams, capacity models, logical and physical network diagrams, storage layout diagrams and disaster recovery documentation; and (2) write and/or revise operations documentation to include providing required input into operation support manuals and user guides as applicable
Lead system design walkthroughs. Oversee development and implementation of complex processes and procedures, including system additions and/or enhancements, to ensure compliance with specifications. Complete project deliverables using the Systems Development Life-Cycle (SDLC) and a deliverables-based approach
Ability to evaluate and make recommendations for network infrastructure and enterprise architecture. Excellent project management skills to support, design, plan and monitor the progression of software/systems development and life cycle management
Enable a thorough test of all system deliverables, interfaces and interdependencies by helping the quality assurance teams identify test cases and verify system logic. Oversee the preparation of test data, overall systems testing, integrated stress testing, performance analysis and tuning. Oversee migration into production and respond to all inquiries and issues in a timely manner. Provide implementation and production support as required
Provide oversight, technical direction, mentorship and expertise to other technical members of the project and support teams, leading to solution delivery that is on time, on budget, meets business needs and provides superior system performance
Improve the health of system assets and identify opportunities for continual improvements. Evaluate production issues to determine corrective action(s) required. Troubleshoot and lead root-cause analysis for system failures and recommend fixes/improvements to prevent their recurrence
Proactively identify enhancements to improve performance, reliability, and resource consumption. Create engineering remediation plans for existing systems with identified problems. Provide innovative solutions to solve business problems. Keep abreast of emerging technologies
Maintain up-to-date business domain knowledge and technical skills in applicable technologies and methodologies. Lead the selection – and provide expertise in the implementation and use of – technology, tools, methodologies, standards and best practices. Champion adopted methodologies and standards and provide governance oversight to ensure project adherence to standards and practices
Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Partner with leadership to evaluate and prioritize work efforts
Stay current with new emerging technologies and industry research to identify opportunities to leverage new technologies and improve processes
7+ years of practical experience and proven success with the design and operation of complex computing system
Broad technical knowledge across a majority – with deeper knowledge in a couple – of the following: web application development, software engineering and/or testing, data analysis, networking, operation systems (Linux, AIX, Solaris, Windows), storage (enterprise SAN, NAS), Database (UDB, SQLServer, Oracle)

Senior Service Reliability Engineer Resume Examples & Samples

Participate in the domain technical and business discussions relative to future architect direction
Writes code and scripts using program as well as scripting languages for CI\CD
Develop and support meaningful customer based metrics and reports
Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint
Writes code using programming as well as scripting languages for automation, monitoring, and integrations
A minimum of 5 years of professional experience in QA, Architecture or DevOps roles OR Master’s degree with 3 years of experience in QA, Architecture or DevOps roles
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be authorized to work in India
Ability to deal with complexity and uncertainty
Must be able to work with minimum direction

Senior Service / Commisioning Engineer Resume Examples & Samples

Work closely with project stake holder, end user, customer, supplier, internal dep to execute project from sales handover, engineering to FAT till SAT as per the schedule
Reduce cost improve margin, minimize risk, manage the contract dealing with upstream customer and downstream supplier
Lead the commissioning and servicing of robotic automation system, electrical control design, testing PLC logic design, programming, testing and troubleshooting
Standardize and optimize the system template for Electrical design, Product Life Cycle logic, Robot programming, and engineering process optimization for productivity improvement
Provide application and system solution development
Achieve key targets by improving engineering process and optimizing the work flow to maximize engineering productivity

Senior Site Service Engineer Resume Examples & Samples

5 Sales Support: Site service engineer is our key interface with customers' and expect him/her to demonstrate good image and professional advice to customers' on its needs and feedback to our Service Sales
6 Aggressively implement and support additional responsibilities as required by Management
Good communicator skill - Mandarin & English
Able to work independently and under pressure
Willingness to travel and work on-need basis

Senior Engineer Service Resume Examples & Samples

Support new product development by developing service strategies, plans, schematics, manuals, installation guides, service kits, technical news and tools necessary to provide global field service with installation and troubleshooting needs
Ensure global field service team needs are represented during product development and life cycle sustaining
Interface with field service, sales representatives, customer support, clinical support specialists and end-user-customers as needed to monitor fielded equipment performance and product reliability
Effectively evaluate monthly warranty and service repair data captured in field service reports. Develop quarterly field service trend reports and communicate to cross-functional technical leaders and executive management
Work with cross-functional technical teams including R&D, Quality, Product Supply and supplier partners to identify failure root causes, recommend robustness solutions and drive continuous improvement to product reliability
Bachelor of Science degree in Electrical or Mechanical Engineering
Minimum four (4+) years of engineering experience in service, manufacturing or designing electro-mechanical systems
Excellent trouble-shooting, problem solving, analytical skills, sound judgment and interpersonal skills
Strong communication, networking, and multi-tasking skills
Proven ability to effectively drive change and influence a culture of quality and continuous improvement
Design-for-service product development experience
Experience working in a medical device industry
Experience working in field service operations
Familiarity with PACS, HIS/RIS, DICOM, and HL/7

Senior / Project & Service Engineer Resume Examples & Samples

Lead and supervise a project group/team to carry out project execution; ensure effective and efficient management and implementation of projects assigned to the group
Manage and implement projects in compliance to company standard procedures and process
Monitor schedule performance and maintain updated schedule at all time for projects assigned to the group
Prepare project-related reports normally on a monthly basis; ensure the project documents are accurately prepared by project group/team
Coordinate and support Contract/Commercial Administrator on the contract management and commercial administration such as timely milestone billing and system shipment logistic coordination
Coordinate and prepare the initial EAC report to ensure the project gross margin is booked accurately by addressing all problem issues analyzed in the contract in terms of technical and commercial matters
Perform accurate estimate of cost on the monthly EAC reporting
Monitor and control project cost to improve the project gross margin
Achieve and improve customer satisfaction on the project implementation
Deliver and close projects within customer expected schedule and within project budget
Perform any other relevant tasks and duties as assigned by Operation Manager
Manage and supervise contractors and vendors to achieve project objectives in timely and cost effective manner
To understand project contractual requirements and meet specifications in term of supply & service scope deliverables and commercial objectives

Senior Robotic Field Service Engineer Resume Examples & Samples

High School Diploma AND 9 years of professional experience OR
Associate’s Degree AND 7 years of professional experience OR
Bachelor’s Degree AND 5 years of professional experience
Associates Degree in a technical discipline,
7 years of mechanical, electrical, robotic, controls, field service, programming, or engineering experience
Troubleshooting through deductive reasoning
Have mechanical aptitude for performing any mechanical component repair or replacement
Customer Service Background Highly Desirable

Senior Site / Service Engineer Resume Examples & Samples

Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide onsite remedial support
Insure that the customer’s system is updated to the latest software, quick fixes, and hardware
Prepare upgrade plans for the customer’s systems and deliver them to the customer
Follow all technical procedures and tools for Global Service
Provide technical review of orders for clients and any other proposals that are requested to perform
Analyze technical risk of expansion projects and upgrades
Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety
Support Sales as required and directed by Regional Service Manager to secure orders and service agreements
Understand and enforce Schneider Electric contractual obligations on major projects and insure customer satisfaction
Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning
Perform system testing, factory acceptance testing (FAT) and develop test documents
Document preparation and obtain customer's approval per document specification and schedule
Coordinate with factory for product related issues and resolve

Senior Field Service Lead Engineer Resume Examples & Samples

Responsible for providing the right off site and on site communication to product Biz Units
Customer Rockwell Automation equipments/devices periodically maintenance and examination
Responsible for supplying good paperwork of field service and engineering. Ensure all related documentation is well prepared
University Degree in Electrical or Automation Engineering. Higher level of education will be considered dependant on postgraduate experience
Approximately 4 yeas of minimum experience in Engineering/Site support
Rockwell Automation products knowledge/work experience is preferred
Good English speaking capabilities
Able and willing to travel or work in site environment

Senior Building Service Engineer Resume Examples & Samples

Building Services Engineering design related to Oil & Gas Processing Plant Facilities
Develop utility, heating and ventilation requirements
Prepare system design calculations
Deliver a fit for purpose Building Services design for construction
Assist with the development of Building Services Flow Sheets, PFDs and P&IDs
Adhere to project budget and schedules
Graduate degree in Civil / Mechanical Engineering
10 -15 years’ of related experience, with a minimum of 7 years focusing on O & G Plant facilities projects
At least 5 years of senior level position in FEED / Detailed Engineering experience in Aramco or GCC region Engineering Contractor
Ability to work efficiently and demonstrate effective organizational skills

Senior Professional Service Engineer Resume Examples & Samples

Develop and maintain expertise in deploying advanced Palo Alto Networks features and functionality
Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc
Clear and consistent communication with customers, Sales and Professional Services Project Management and Management team
Other tasks and duties as needed to support the customer and/or business

Senior Engineer, Platform as a Service Resume Examples & Samples

Builds strong relationships with cross-functional team members
4-6 years of experience in an engineering role
Bachelor’s Degree or equivalent
Strong software engineering skills, object-oriented programming and computer science experience
Exposure to distributed computing tech (Hadoop, Spark, Kafka, Cassandra, ElasticSearch), Microservice and API design
Experience deploying or managing applications in an AWS or private cloud environment
Effective partnership with business owners to understand and refine business requirements

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