Senior Service Engineer Resume Samples

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M McClure

Micaela

McClure

78149 Rath Corner

Los Angeles

+1 (555) 216 2075

78149 Rath Corner

Los Angeles

Phone

p +1 (555) 216 2075

Experience Experience

New York, NY

Senior Service Engineer

New York, NY

Mann, Kessler and Dooley

New York, NY

Senior Service Engineer

Provide engineering design across different workloads including incident & problem management, change management, security and compliance
Work with program managers to develop feature and implementation plans that support the network architecture strategy
Work closely service providers, service managers, Regional IT, Operations teams and Development teams (devices, services, software)
Develop automated solutions to provide quicker access to data and reports, reduce manual errors, and improve productivity
Perform in-depth troubleshooting and root cause analysis while working with developers to identify problems
Create Measures, tools & reports on client & service Performance. Drive design and code changes to drive improvements
Create Measures, tools & reports on client & service performance. Drive design and code changes to drive improvements

New York, NY

Senior Service Engineer, Abu Dhabi, UAE

New York, NY

Grant, O'Connell and Cole

New York, NY

Senior Service Engineer, Abu Dhabi, UAE

Ensuring the service is executed in accordance to ABB’s guidelines, trouble shooting manuals and OHS standards
Providing customer training for ABB products
Performing warranty repairs and complete warranty handling procedures
Handling 24 / 7 emergency telephone periodically and providing technical support to customer
Updating details of installed database
Ensuring timely completion of site reports, time sheets etc
Attending jobs with complete preparedness, complete ownership to give professional approach and to ensure quick and correct completeness of the job

present

Chicago, IL

Senior Service Engineer Engagment Manager

Chicago, IL

Schuster LLC

present

Chicago, IL

Senior Service Engineer Engagment Manager

present

Escalation management and stakeholder and Executive communication when necessary
Service Improvement plans for any SESIT Service Engineering services to the Business Partner
Ongoing management of the financial forecasting for new projects and the run portion of the business with the SESIT Service Engineering teams
Fostering development of relationships with SESIT customers and service owners and engineers
Supporting the adoption of Microsoft IT solutions to ensure standardization, scale, synergies, and savings
Ensuring that the delivery and organization is meeting the delivery health intent and metric for given projects and initiatives
Proposing and securing SOWs for the specific shared service across SESIT, which may or may not result in cross-charges

Education Education

Bachelor’s Degree in Computer Science

The Ohio State University

Bachelor’s Degree in Computer Science

Skills Skills

Design, build and manage high availability services, focusing on latency, scalability, efficiency and operability of the service
Basic knowledge of project management skills: able to use project documentation
Strong knowledge and demonstrated technical proficiency in Windows Server, web services, SQL Server
Manage availability, latency, scalability and efficiency of services by engineering reliability into software and systems
Working knowledge of Load Balancing solutions like HLB, ASLB etc. and how they are used in highly complex and available enterprise environments (3+ years)
Strong written and verbal communication skills. Demonstrated leadership ability, strong team player who enjoys a fast-paced atmosphere
Design and development of highly operational, supportable and manageable Telemetry solutions for MSIT
Demonstrated troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
Demonstrated troubleshooting and problem-solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
Desired Strong knowledge of Windows Platform or Linux, developer tools and ability to diagnose and debug user code

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Senior Service Engineer Resume Examples & Samples

Strong communication skills, great organizational agility, and strong planning skills are required
Candidates must function well in a global team environment
Candidates need to be organized with a proven ability to make the correct decisions under pressure, provide effective influence, impact and collaboration both internal and external, and create an environment of motivation, passion and drive for excellence
Critical thinking and problem solving skills are required
The ability to think quickly, and perform analysis for data-driven discussions is needed in this role
Ability to drive constant innovation, improvement cycles and lean principles while bringing constructive tension and challenger mindset
Ability to provide team leadership while instilling a culture of continuous innovation and challenging mindset across global organization
BA/BS degree in Computer Science, MIS, Business or related field or equivalent work experience
10 years of hands on Sales and Distribution or Finance business process design and implementation experience or operations, focused on large scale enterprise level implementation of business capability in a high tech manufacturing and consumer business
Program management – Managing large internal projects, processes, service, and technology decisions
Strong communication and collaboration skills are a must. Success requires ability to build Customer and Partner relations with the various business streams
Ability to function well in a team environment. Demonstrate a history of making correct decisions under pressure. Ability to manage and lead vendor resources while contributing individually as well
Excellent understanding of Microsoft products, software lifecycle methodology and information systems development and support
Demonstrated track record in building organizational capability including people, process, and systems
Proven ability to take on complex systems and processes and drive simplifications and improvements
Excellent problem solving, negotiation, and decision making skills in a dynamic environment
Experience in working dotted-line and/or distributed team environments
Track record of strong capabilities in influence & impact, as well as collaboration
Solid understanding of Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) guidelines

Senior Service Engineer Manager Resume Examples & Samples

Strong managerial skills with the ability to hire, mentor, and develop a team of engineers in an interrupt driven, fast-paced environment
Commercial business experience and experience interacting with technical customer and vendor representatives
Solid understanding of the architecture of routed and switched networks
Experience in network growth, sustainment and/or remediation activities
Working knowledge of TCP/IP fundamentals, network routing protocols (OSPF, IS-IS, BGP, MPLS)
Strong verbal, written, and presentation communication skills with the ability to represent complex technical concepts and issues to a geographically diverse audience
Proven track record of working as a customer advocate, handling difficult and sometimes contentious requirements
Strong team player with a constructive perspective and commitment to the success of the business
This role requires flexibility and, the ability to work on various projects of different priorities
Must be able to document results learned and share information with the rest of the team
Must possess the ability to report and present project related data to Executives and Directors across various lines of business
Must be able to demonstrate the ability to attract, develop and retain top talent
BS or BA degree in an engineering/technical or managerial discipline, or equivalent practical experience
5+ years of technical leadership experience managing engineers responsible for L2/L3 switching platforms, application networking, and designing large, complex network infrastructures based on customer requirements

Senior Service Engineer Resume Examples & Samples

Develop and drive CORE/ Edge SDN technology across transport, backbone and peering edge
Lead projects leveraging SDN expertise, own and drive implementation of specific components of a programmable network
Create detailed designs including hands-on work to validate approaches, architecture / design concepts, and help debug production implementations
Specify how SW and HW architectures should evolve to address new technical requirements, leveraging the availability of new enabling technologies
Contribute to the development of software for emulation/simulation of networking systems and protocols
Review software engineering artifacts such as functional specifications, design specifications, code, unit tests, system test plans, feature test plans, test automation strategy and ensure architectural integrity and high quality
BS in mathematics, computer science or equivalent. MSc or PhD is a plus
Experience with latest versions of C#/C++/C and Perl/Python programming languages

Senior Service Engineer Resume Examples & Samples

A successful candidate must have the ability to work as part of a team as well as build relationships within the collaborative GNS environment
Knowledge of routers from companies like Arista, Juniper, Cisco, Dell, etc. is required while understanding of load balancers, firewalls, IPS, DDoS mitigation, and link encryption is preferred
Knowledge and experience working with network management, programming, and monitoring protocols, such as SNMP, Netflow and sFlow is preferred
Bachelor's degree in an engineering/technical discipline, or equivalent practical experience
5+ years of experience with network, switch and router design and administration
5+ years of experience working with L2/L3 switching platforms, application networking, and popular network protocols (OSPF, IS-IS, BGP, MPLS)
Solid understanding of networking concepts (TCP/IP, DNS, routing, subnetting, DDoS mitigation, etc)
5+ years of experience working with and maintaining at least two of the following: switches, routers, firewalls, load-balancers, and IPS
4+ years of experience utilizing network device hardware/software in a network provider or network equipment supplier lab a plus
A successful candidate must possess strong communication and documentation skills, an analytical mindset, and be familiar with the use of Microsoft Office tools

Senior Service Engineer Lead Resume Examples & Samples

This position requires an in-depth knowledge of Ethernet and Optical technologies such as DWDM, Ethernet transceivers, etc
Knowledge of optical systems from companies like Alcatel-Lucent, Ciena, Cisco, Infinera, etc. is required while understanding of Ethernet switches/Routers is preferred
Familiarity with network test devices and tools from companies like JDSU, Spirent, and Ixia as well as UNIX/Linux system tools will be required in order to be successful in this role
5+ years of experience with optical network and Ethernet switch design and administration
5+ years of experience working with optical systems and L2/L3 switching platforms
Solid understanding of networking concepts (TCP/IP, DNS, routing, subnetting, DDoS mitigation, etc.)
5+ years of experience working with and maintaining at least two of the following: DWDM systems, Sonet systems, switches, routers, firewalls, load-balancers, and IPS
4+ years of experience performing any type of testing against network hardware/software

Senior Service Engineer Resume Examples & Samples

Engineering - be a practicing engineer with experience delivering solutions through the IT lifecycle from gathering and balancing business requirements through delivering a solution that provides measurable value, is operable, maintainable, and replaceable
Technical - have an in-depth multi-disciplined knowledge of Network, Storage and Compute technologies and how they are evolving. Strong candidates should be knowledgeable in general IP networking principles and protocols (including IPv6), existing IP Services functionality including Windows name resolution progression (DNS, WINS) DHCP features and capabilities, and basic networking security practices and technologies. Collaborative - experience working in virtual team environments across business boundaries to deliver value beyond the scope of your reporting structure, focus on business value to the Microsoft ecosystem of customers, partners, and employees, and be a champion for intellectual property (IP) sharing and reuse
Anticipated enhancements or risks and develop effective alternatives without compromising design principles
Design resilient and highly available infrastructure services which deliver business value and optimize resources
Networking and/or Windows certifications - Cisco CCNA/CCIE, CompTIA, Microsoft MCSA/MCSE, etc
10+ years of experience in a large enterprise in a infrastructure engineering or delivery role
Provide training, support and documentation for service delivery teams
Design in accordance with industry best practice where ever possible
Provide analysis and feedback to design project lead by others
IT security certifications – CISSP, GIAC security administration, etc
Develop test cases and perform testing against test cases
Develop engineering analyses and documentation
Provide valuable feedback to the product teams
Effective presentation development and delivery
Run design engineering projects end-to-end
Design for both current future requirements
Provide direction and technical leadership
Servicer portfolio and lifecycle management
Implement/support designed solutions
Thought leadership and influence ability
Influence industry best practices
Analytical problem solving
Analytical Problem solving
Effective Presentation development and delivery
Thought leadership and Influence ability
Collaboration and Interpersonal skills

Senior Service Engineer Resume Examples & Samples

Provide technical leadership, guidance, and support in the design and deployment of directory and identity services at scale
Provide deep technical insight and hands on help to drive issues to root cause and resolution
Communicate and collaborate with top level executives and development teams
You have a strong customer focus and understand the importance of Live Site
Demonstrated ability to establish and manage relationships across organizational boundaries
Proven experience dealing with large scale data architecture, operational architecture and or network Architecture
Proven experience creating distributed systems tools of moderate to high complexity
5+ years' experience with scripting/programming languages (e.g. PowerShell, Perl, Python, VBScript, Jscript, C#, C++, etc.)
Strong leadership skills, especially in online services environments
Proven experience developing distributed systems tools of moderate complexity

Senior Service Engineer Resume Examples & Samples

Leverage strong technical skills and strong engineering rigor to ensure comprehensive and effective testing and designs
Work closely with architects and equipment vendors to understand emerging technologies and how they would benefit the Microsoft network
Consult with Microsoft product developers as well as application and service owners to design scalable and supportable networks to meet application requirements
Validate solutions in labs, proof-of-concept and pilot environments
Author and revise key engineering artifacts such as standards and deployment documentation
Work closely with deployment and operations teams to deploy and stabilize new solutions
Work closely with service providers, service managers, program managers, Field IT and Operations teams
Develop and maintain an extensive understanding of the Microsoft network environment
Design and deploy virtualized network services
Participate in network analysis, optimization, threshold analysis and capacity planning to assure on-going network health
Function as a lead engineer on select network engineering projects
Function as an L4 escalation point and participate in major incident response

Senior Service Engineer Resume Examples & Samples

Build and manage a global infrastructure for internal documentation and process documentation
Drive content improvements by collaborating with subject matter experts within core engineering teams
Collaborate to deliver training, quality templates and processes to Core Engineering teams and associated stakeholders
Design and deploy a closed loop communications feedback process
Work alongside all deployment, MCIO, Finance and Product Groups to develop and deliver ongoing communications and dashboards to report internally and externally to all stakeholders
Act as an evangelist and catalyst for analytics capabilities and drive analytics innovation by developing and maintaining strong business relationships, individually and across teams
Work with the executive leadership on strategic analytics initiatives
Ability to advise and get “hands on” as necessary to drive data consistency and improve our BI capabilities
Excellent collaboration skills and the ability to influence stakeholders
Ability to act as a liaison between business stakeholders, technical architects/SMEs and development teams to ensure successful transmission of data
Understanding of the Microsoft Business Intelligence technology stack (SQL Server, SharePoint/Performance Point, Excel, etc.) is desire
Knowledgeable in Six Sigma, Agile and ITIL methodologies
Experience working on Network Products (software and/or hardware) in a documentation, communications, training, or quality assurance capacity
Network knowledge and experience, including engineering build process, capacity planning process, and delivering, tools, training, and quality processes
Experience with SharePoint, Wiki, and other related tools
Experience in structuring content to be visually appealing and easily interpreted
Hands-on leader with a strong track record of managing documentation and communication processes with large global organizations
Superb written and oral communication skills, with the ability to build strong relationships with internal stakeholders and external partners
BA/BS degree (In lieu of degree, 4 years of relevant work experience)

Senior Service Engineer Resume Examples & Samples

Evaluate and contribute to product and service design and architecture, help shape service engineering technical strategies, review specifications, and design and improve upon core processes
Design, test, deploy and upgrade services in multiple environments, across both cloud and on-premise
Ensure the adoption of industry best practices for online services including disaster recovery, business continuity, monitoring/alerting, and service health measurement
Drive a data-driven culture, provide long term statistical trending and analysis that uses real service data to increase quality and drive down COGS
Provide engineering design across different workloads including incident & problem management, change management, security and compliance
Work closely with peer engineering teams on defining and implementing improvements to service monitoring and reporting to enhance reliability and capability
Develop automated solutions to reduce manual errors and improve productivity
Ensure efficient standard operating procedures are defined, adhered to, and generate the right evidence that allow us to pass external audit certifications/attestations (i.e. ISO, SOC, FedRamp)
8+ years in the technology industry with broad engineering experience; 3+ of those in online services
Deep knowledge and hands-on experience in the design, architecture, and running of complex, large scale online/hybrid services
Proven experience in dealing with client and server architectures that rely on stateful and stateless REST architecture
In depth knowledge of managing large scale implementation (greater than 40K clients and 1K mobile devices) in one of these technologies - System Center Configuration Manager, Altiris, Airwatch, MobileIron, Identity Management, Exchange/Office 365 or SharePoint
Deep understanding of Microsoft SQL, OData, PowerShell, WMI, XML and software security concepts
Experience with public cloud provider technologies (i.e. Azure, AWS)
Expertise in big and searchable data solutions like HDInsights, Hadoop or Splunk is a plus
BA/BS in Computer Science, Mathematics, Electrical/Computer Engineering or related degree
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.These requirements include, but are not limited to the following specialized security screenings

Senior Service Engineer Resume Examples & Samples

Manage the Compute Service Offering: As the Service Owner you are accountable for the health of the service offering. This means that you have a defined service offering, metrics that indicate the health and performance of the service offering, intuitive processes to obtain or leverage your services and are actively working with tenants to ensure that their business needs are met within your service offering. The Service Owner also leads service improvement projects to improve the current service offering and actively participates in helping others execute against strategic initiatives such as data center shutdowns, right-sizing based on performance and risk mitigation for quarter close
Define the V-Next Service Offering: The Service Owner is accountable for defining the v-next service offering based upon input from customers, peer teams, corporate initiatives, business needs and industry best practices. It is the role of the service owner to understand these inputs and distill them down to service improvement and engineering projects. The successful implementation of v-next service offering is ultimately the accountability of the service owner
Lead the Service Improvement and Engineering Projects that Move Us to the Next Version of the Service Offering. In this role, the service owner is sometimes the key stakeholder of the project outcome and other times the defacto project manager driving a v-team. The service owner is always accountable for making sure that the business outcomes are achieved and service ready
5+ year’s design and/or implementation and/or support of highly distributed apps (i.e. having an architect’s sense for ensuring availability, etc.)

Senior Service Engineer Resume Examples & Samples

The Senior Network Engineer will need to have the skills necessary to perform the following and tasks
Work closely with architects, engineering teams and vendors to understand emerging technologies and how they would benefit the Microsoft network and its users
Consult with application and service owners and design scalable, supportable networks to meet application requirements
Design solutions that scale to meet requirements and are easily supported by operations teams Validate solutions in labs, proof-of-concept and pilot environments
Author and revise key engineering artifacts such as standards and deployment guides
Work closely service providers, service managers, Regional IT, Operations teams and Development teams (devices, services, software)

Senior Service Engineer Resume Examples & Samples

Collaborate closely with Engineering/PM to ensure the availability and performance of Live Site and the satisfaction of our customers
Participate in 24x7 Live Site coverage rotation - Provide leadership to DevOps during outages
Use problem management data to identify what product investments will drive up customer satisfaction or reduce cost
Build business continuity and disaster recovery plans
Develop reports and processes for proactively manage capacity and performance
Work closely with Azure partner team to optimize our platforms and hosting design

Senior Service Engineer Resume Examples & Samples

Strong experience with Azure, SSAS, Multi-Dimensional modelling, Self-healing concepts, SQL, Web Services and monitoring solutions
Well versed in SAFE and SCRUM agile methodologies
Drive large and complex application designs across multi-stakeholder initiatives
Provide oversight for Architect-related functions across multiple projects
Passion for driving globally executed Integration projects by working with offshore teams
Mentor architects and development leads across multiple projects
Strong understanding of unit and integration testing
Ability to engage in executive and senior-level technology discussions
Ability to design, create and deliver solution frameworks
8+ years of experience in Service Engineering/Engineering roles; 5+ years of coding/testing experience in a high level language
Understanding of Microsoft products, services, and platforms (i.e. SQL Server, ASP.Net, Sharepoint, Azure, System Center)
Major plus - experience with building service telemetry, monitoring or utilization of the Asimov/Cosmos tool set
Ability to deal with the ambiguity associated with working in a fast-paced and changing environment
Proficiency in technical project management and technical research
Preferred experience in technical writing, technical and organizational analysis

Senior Service Engineer Resume Examples & Samples

Demonstrated knowledge of voice and video protocols and codecs such as; Session Initiation Protocol (SIP), H323, H264, SILK, RDP
MySQL/SQL Server/SQL Azure/NOSQL
C#/Java
Windows Server/Azure/AWS

Senior Service Engineer Resume Examples & Samples

Provide and execute on a data driven approach to software engineering through designing, coding, testing, debugging, problem solving and analytical skills
Lead the team in adopting relevant new technologies, tools, methods and processes
Develops complete designs micro-services that enhance the performance measurement service to improve reliability and maintainability
Work in collaboration with peers and teams to enhance the performance measurement service and performance gate to production
Org wide collaboration with all of Skype Business Core Engineering teams
A minimum of 3 years’ experience in Software Development
Proficient at C# or C++, and Powershell
Experience with distributed programming models and multi-threaded/parallel programming
Possessing excellence in technical leadership and technical influence skills

Senior Service Engineer Resume Examples & Samples

Design & Deploy: Deliver services in setup, deployment, upgrades, and applications changes to systems in multiple environments (production, pre-production/staging, and integrated test)
Develop applications, services, POCs, and automation to support BI initiatives across Xbox Live
Investigate and Analyze: Dive deep into service telemetry and customer usage data to aid in problem investigation and resolution
Operate: Provide engineer support in routine maintenance (e.g. backup, monitoring), incident management, and problem management in 24x7-manner
Optimize: Manage and automate practices in the availability, capacity, and security technology areas to the best ROI with given workload and environmental requirements against the given resources
Plan and Consult: Engage in product and feature design, review specifications, improve process, evaluate cross-operations initiatives, and contribute the best-of-class practices
10+ years’ experience managing and supporting Windows Server based online service platforms and internet service delivery systems
8+ years’ experience designing, deploying, and managing large and complex data solutions
5+ years’ experience in professional software development with a mix of C#, SQL, WCF, and web application experience
Experience creating and managing solutions in Azure
Previous experience working in a DevOps style environment
Understanding of standard client/server, networking, and internet fundamentals
Superior problem solving and troubleshooting skills
Sufficient technical depth to communicate with development and other internal organizations at a peer level, and possess the ability to work independently with minimal management supervision
Strong knowledge of what types of instrumentation and management technologies are available in a Windows-based environment and how to leverage them for diagnostics & debugging
Ability to multitask and reprioritize work in a changing business climate
Ability to participate in a 24 X 7 on-call rotation

Senior Service Engineer Resume Examples & Samples

5+ yrs of web services, virtualization and cloud concepts
8+ yrs of experience in collaborative services design, implementation, and management may include Cisco Video Teleconferencing (VTC), Jabber, Lync/Skype for Business, WebEx, Polycom-
8 + yrs of voice and video protocols and codecs such as; Session Initiation Protocol (SIP), H323, H264, SILK, RDP
8+ yrs of experience in networking technologies including WAN technologies such as MPLS, Ethernet; Next Generation Firewall technologies such as Checkpoint, Palo Alto, Fortinet; RAS/VPN; Cisco/Aruba WiFi solutions-

Senior Service Engineer Resume Examples & Samples

Service Design and Management
Demonstrated troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
Demonstrated excellence in customer focus and ability to communicate complex technical concepts and issues to a non-technical customer community in a concise, clear manner often tailored to the audience
Demonstrated experience with various software development methodologies including waterfall and agile methodologies such as SCRUM and familiarity with the role that service engineering plays in the delivery process
Demonstrated experience running services in a continuous delivery framework with minimal quality issues
Experience with supporting or engineering solutions for Azure Public Cloud, Server Virtualization, Enterprise Storage, Networking, System Center Products, and AppInsights
Strong scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript. Strong coding capabilities in C# and scripting capabilities in one or more of the following: PowerShell, TSQL, VBScript, etc
Experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration. Performance Troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. SQL Extended events, troubleshooting complex SQL issues, debugging TSQL code
IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management
Working knowledge of Load Balancing solutions like HLB, ASLB etc. and how they are used in highly complex and available enterprise environments
Knowledge of Monitoring tools such as SCOM or any other
Automated Performance Testing Expertise
Ability to manage and deliver multiple project phases at the same time, and being able to manage ongoing operational issues along with longer term strategic work

Senior Service Engineer Resume Examples & Samples

12 years of in Enterprise Security Incident Response
Bachelor’s degree in Computer Science, Engineering, or equivalent experience
Experience with proven record in maximizing efficiency while balancing a full work load of security incidents

Senior Service Engineer Resume Examples & Samples

Manage availability, latency, scalability and efficiency of services by engineering reliability into software and systems. Focus on operability of the service including security, privacy, resiliency, Business Continuity & disaster recovery
Participate in service capacity planning and demand forecasting, software performance analysis Machine Learning and system tuning for resource optimization. Contribute and Implement base infrastructure
Review and influence ongoing design, architecture, standards and methods for operating services and systems
Maintain an unwavering focus on Quality of Service. Execute with high accountability to schedule and quality
Evaluate systems and technology - Assess new systems designs and technical strategies
Evaluate and Improve client experience interacting with services, Network, latency, reliability and availability
Contribute on driving service monitoring requirements with feature design. Perform Monitoring gap analysis post implementation and create new monitors to resolve gaps
The position requires participation in a 24x7 on-call rotation
Experience creating, developing, delivering, deploying, maintaining large scale cloud services
6+ years of relevant work experience, including experience in a high-volume or critical production service environment. 2+ years of managing cloud services
3 years of relevant work experience in , C++, C# programming, .NET Framework, Visual Studio.NET and other web related technologies, SQL, Scope and Power shell Scripting
Ability to handle periodic on-call duty as well as out-of-band requests
Collaboration - Involvement with development projects from the envisioning phase through release and support. Your contributions will help ensure that solutions perform, scale, and are highly available with an eye on improving operational practices and procedures
6+ years of professional work experience in managing large scale systems with MS server products required including and not limited to; Windows 2008/2012, SQL 2008/2012 and IIS
Working knowledge of performance monitoring, remote administration, client/server architecture, Web application management, internet technologies and network architecture

Senior Service Engineer Resume Examples & Samples

Strong understanding of common attack vectors (Software, Service, Network, and People)
Comprehensive knowledge of security best practices
Experience with C++, C#, PowerShell, Perl, Python or other interpreted languages
Strong analytical and strategic planning skills
Excellent oral and written communication skills with the strong ability to work cross-team
Take responsibility for prioritizing critical competing tasks
Thorough understanding of networking theory
Basic Knowledge of TACACS, SNMP, AAA, NMS and similar tools
Knowledge of TCP/IP fundamentals along with a basic understanding of IP networking
Experienced in technical writing and standards creation
Ability to work with dynamic deadlines and multitask numerous parallel projects
Excellent communication, presentation, and strong sense of teamwork and interpersonal skills
5+ years of Information Security experience
5+ years working in large-scale computing environments
Experience working on Federal government networks with knowledge of government networking standards and security practices
Experience in developing security hardening procedures, security best practices, and policy implementation
A DoD Top-Secret/Secret Clearance is preferred
MS or BS in related discipline strongly preferred but not required

Senior Service Engineer Resume Examples & Samples

Manage supportability and troubleshoot the availability of the service
Provide proactive coordination across multiple support teams
Help to identify the cost associated with each problem management ticket
Document processes, best practices and technical instructions for Support Groups based off the problem management findings
Enable customer support teams and partners in a wide range of technical subjects
Voice of the Customer: Identify trends that generate customer calls, review community data, and use that data to drive improvements back into the product
Demonstrated experience in Client Side Support, Hardware/OS, and Networking
Sound troubleshooting skills
Ability to deal with the ambiguity associated with working in a fast paced and changing environment
Leadership: sound problem resolution, judgment, negotiating and decision making skills
3+ years’ experience managing supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems
Microsoft certification in one or more disciplines desirable (MCSE, MCDBA, or similar)
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings

Senior Service Engineer Resume Examples & Samples

Ability to Architect, Implement and Manage Hyper-V virtualization systems in global hyperscale environments
Strong PowerShell expertise
3+years of PowerShell experience
Automate Hypervisor configuration for rapid datacenter deployments
Automate deployment of virtual switch infrastructure in global hyperscale environments
Automate virtual machine deployment throughout all global datacenters (SCVMM)
Automate virtual storage; to include maintenance and expansion in excess of 1+PB environments
Configure Group Policy startup scripts
Configure Active Directory for Group Policy deployments and all server baselines
Execute architectural design sessions with other team members to ensure consistency in a rapidly changing environment
Daily management of virtualization hosts, networking, and storage resources throughout multiple datacenters
Evaluate new virtualization technologies
Ability to work independently and with a team in a technical environment
Troubleshooting complex Hyper-V and virtual network production issues
Implement and trouble shoot Group Policy
Document architecture design and analysis work
3+years of PowerShell and Virtualization experience
Expert understanding of Windows Server Core 2012 R2
Expert understanding of Hyper-V, including multi node Hyper-V clusters
Strong technical skills in Hyper-V, Windows Failover Clustering, Active Directory, Group Policy, File Services, and Distributed File System
Comfortability in a non-GUI environment (preferred)
Software-defined Networking (preferred)
Software-defined Storage (preferred)
Experience with content delivery/replication technologies (preferred)
5+ years in complex projects, architecting large-scale solutions, and or a development lead with design responsibilities
Proven experience dealing with hyperscale data systems and architectures

Senior Service Engineer Resume Examples & Samples

Manage relationships with key stakeholders in the EG and subject matter experts to ensure technology and business solutions are aligned with goals and priorities. Find alternatives and solutions to business challenges - technical and business
Work with teams to deliver infrastructure predictably end to end from demand finalization to “Live” against cycle time and throughput targets
Jointly establish requirements and assist Engineering Group (EG) partners and MCIO stakeholders (Automation teams, Delivery managers) in delivering innovative leading edge infrastructure solutions
Employ innovative techniques to collect high fidelity data about deployment progress, automatically identify salient gaps or deviations from a scale model, and drive ongoing optimizations
Balance EG requirements with technical constraints (e.g., space, power, network, hardware/software selections) to ensure that the value of the project is realized
Relentless drive for systemic improvement and business best practices into fruition
Bachelor’s degree in Computer Science, Information Systems or related field
5+ years of experience leading process improvement and/or implementing automation systems
Knowledge of various techniques to automate business or engineering processes at scale
Proven track record of process improvement and technical accomplishment using Kaizen, Lean, Six Sigma and other process improvement methods
Proven ability to comprehend complex business problems, apply strong analytical skills to create effective strategies and solutions
Mastery of collaboration and communication skills
Aggressive bias towards action with decisive results
Strong customer focus with watchful eye on service delivery measures

Senior Service Engineer Resume Examples & Samples

Manage direct relationships with key stakeholders and subject matter experts to ensure the design and requirements are reviewed and approved by all parties
Manage programs that drive automation and process improvements with a strategic and tooling engineering focus
Establish requirements for each new program and drive the rollout to completion by setting key stakeholders, success criteria, and overall project management
Drive negotiations with business partners to find alternatives and solutions to business challenges
Balance the customer's requirements with technical constraints (e.g., application size, network bandwidth, hardware/software/equipment selections) to ensure that the value of the project is realized
Lead project teams to deliver against reliability, latency and throughput targets
Clearly understand, articulate and document existing "as-is" systems & business architecture and define strategy for "to-be" architecture
Ability to develop detailed project plans for large-scale server deployments and IT related projects along with project managers
Understanding of process re-engineering, automation tooling, and deployment processes to effectively roll out software in an operations driven environment
Ability to manage, prioritize and successfully execute a major program consisting of many projects
Ability to balance competing demands for resources and adapt to changing priorities
Proven ability to prioritize projects and incident handling
Excellent project management skills and extensive IT project management experience with complex projects, with a track record of successful launches on time and within budget
Excellent facilitation, problem resolution, cross-group collaboration, and organizational agility skills that drive sponsorship & support for programs
Strong analytical problem-solving abilities
Strong interest and experience in developing and improving business processes and system
Knowledge and understanding of the installation and deployment of servers in a 24x7 data center environment
Work experience and/or understanding of the how to implement software into a production or operations environment
Knowledge and understanding in the differences in server platforms and their effects on data center resources such as power, physical space, rack units, etc
Bachelor's degree in computer science, Operations or equivalent required
Experience in cloud infrastructure deployment or automation
5+ years of program manager or related experience required
PMP/PgMP certification preferred
Six Sigma Black Belt certification or equivalent experience a plus

Senior Service Engineer Resume Examples & Samples

A successful candidate must have the ability to work as part of a team, influence others, provide leadership, be self-motivated, and work in a loosely defined environment as well as build relationships within the collaborative Azure Networking environment
Ability to work with multiple projects at the same time, strong documentation skills and methodical approach to problem resolution are critical to succeed in this role
An in-depth knowledge of network device testing best practices and test automation fundamentals is required
This position requires an in-depth knowledge of switching and IP routing protocols, including but not limited to: BGP, VLAN, VXLAN, RoCE, and PFC
Knowledge of NIC hardware and switching/routing systems is required while understanding of load balancers and link encryption is a plus
Familiarity with Linux and Windows operating systems required
Relevant industry certifications including, Cisco CCNA/CCNP, Juniper JNCIA/JNCIS, Microsoft MSCE or MCITP, and VMWare VCP are useful but not required
Experience with Python for automation testing applications is strongly preferred
4+ years of experience in performing testing against networking related hardware and software
2+ years of experience in developing testing automation tools for network device qualifications
4+ years of combined experience with network switch and router design/administration/operation
4+ years of experience working with L2/L3 switching platforms, application networking, and popular network protocols
4+ years of experience working with and maintaining at least two of the following: server networking, switches, routers, and load-balancers

Senior Service Engineer Resume Examples & Samples

Collaborate across functional teams to define the optical network management architecture
Lead the development of operations process, training programs, documentation and back office system integration
Define an operations certification process for new optical technology
Build and document network management and telemetry road maps for infrastructure and services
Engage suppliers to drive operational efficiencies
Integrate network management platforms into the Microsoft cloud for new and existing technology
Collaborate with Software Engineers to develop and validate in-house optical control systems
Create and document IT infrastructure standards
Ability to build custom KPIs and reports from network management system database schema
Manage, operate, and maintain network management systems
Self-starter with experience in optical networking and network operations
Experience in the certification of optical platforms
Knowledge of TL1, SNMP, and optical Element Management System
Scripting languages: bash, Python, JavaScript, Perl
Server Operating Systems: Linux, Windows
Experience in workloads deployments to public clouds: Amazon, Azure, etc
Networking and security technologies
Architecture and design of fault tolerant systems
Geo-redundancy and site recovery
Excellent communication, presentation, project management, strong sense of teamwork and interpersonal skills
Comfortable working with less well-defined problems by making assumptions and presenting alternative solutions
MS or BS in related discipline (i.e. EE, CS, etc..)
5+ years of experience required in related field (e.g. Telecommunications service providers, IT Architecture, etc..)
3+ years of operational experience managing and troubleshooting optical networks
Proficiency in Powershell and C sharp
Experience in mission critical 24x7 environments
Full technology lifecycle experience

Senior Service Engineer Resume Examples & Samples

Plan & conduct proof of concept projects with new technology & processes
Expertise in web services, virtualization, cloud concepts, REST, JSON, XML, MySQL, PHP, LDAP, & object oriented methodologies is desired
5+ years’ experience managing/Troubleshooting Dynamics AX 2012 environment is desired

Senior Service Engineer Resume Examples & Samples

Enhance and maintain current and new security visualization solutions
Create reporting solutions that provide actionable information to business partners in a visual and effective manner
Drive engineering excellence across the organization
Provide proactive coordination across multiple teams
4+ years experience managing supportability and troubleshooting the availability of applications and infrastructure for high availability enterprise systems
3+ years experience working with T-SQL, Stored Procedures with advanced ability to analyze for performance and efficiency
3+ years experience using administrative scripting techniques and methodologies
1+ years experience with VC++
1+ years experience with C#
Demonstrated experience with security technologies, patching and troubleshooting
Demonstrated experience with feedback and metric collection techniques and methodologies
BA/BS in Computer Science, MIS, or related field or three to six years of equivalent experience

Senior Service Engineer Resume Examples & Samples

Pull and evaluate QoS data to drive improvements into the services
SE Experience in a supporting a large scale online services environment
Excellent written and oral communication skills required. Ability to communicate to a variety of audiences, including engineers, executive management and customers
4-8 years of experience managing high volume web services, Windows Server, and virtualization in a complex, high availability environment
BS/BA in Computer Science, math, telecommunications, or equivalent education or experience

Senior Service Engineer Resume Examples & Samples

Build and operate systems to manage hardware health and capacity
Drive efforts to improve and streamline continuous deployment & build out infrastructure
5+ years of service engineering experience
Experience working on large scale distributed services with on-call responsibilities
Expertise in problem solving and analyzing hyper scale distributed systems and critical production service environments
Experience with Windows Azure / AWS preferred

Senior Service Engineer Resume Examples & Samples

Use technical analysis to assess the availability, latency, scalability and efficiency of the service or infrastructure by engineering reliability into software and systems
Utilize deep knowledge of operations engineering, connected services, and information technology plus knowledge of industry best practices to innovate and influence operational approaches and solutions for modern intelligence and analytics platforms
Drive increased efficiencies through automation and tools
Develop high quality monitoring and reporting solutions that address our live site needs
Solve problems relating to mission critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions
Demonstrated ability to seek out and leverage data driven insights that foster continuous improvement
Demonstrated comfort in a frequently changing landscape as it responds to meet our user and customer expectations
Demonstrated continuous learner, always looking to expand your knowledge and experiences that enable you to consistently drive high quality impact to Microsoft and for our customers
Constant curiosity, expand your understanding of your services and how those light up success for our users and customers. Leverage what you learn to continuously improve yourself, your services and those around you!
Deep experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring specifically in data warehouses, predictive analytics, cloud hosted reporting, etc
Ability to write automation including potential tool development for operational needs
Working knowledge of Machine Learning / Predictive Analytics methodology and technologies
Strong working knowledge of Power BI and related reporting presentation technologies
Operational background with understanding of ITIL including Incident & Problem Management
Certification or hands on experience in using Six Sigma or any other data-driven approach or methodology is a big plus to help define service KPIs and drive data driven service improvements
Engineering degree with 8+ years or equivalent work experience

Senior Service Engineer Resume Examples & Samples

Demonstrated expertise in web services, and cloud concepts
Experience using E2Open, or other Enterprise Application Integration SaaS platforms
Experience identifying services appropriate for hosting on PaaS, as well as migration to internal or external SaaS providers

Senior Service Engineer Resume Examples & Samples

Ability to deeply understand the Data Center business. This includes server and data center technical/architectural needs, capacity expansion needs and regional expansion plans and timelines as well as the drivers behind those plans and timelines
Ability to drive all Deployment Engineering & Operations team (DE&O) owned deliverables for Network Deployments – leading daily scrums to actively manage detailed project plans, dependencies, and risk mitigation strategies to ensure all deliverables and work streams are completed on time and with quality
Ability to plan and verify the implementation of Network Provisioning solutions
Understand program languages (scripting) and execute automated tools
Ability to implement lean principles to drive continuous improvement in reducing cycle times and defects
Experience in developing reports using data analytics to proactively communicate performance of projects against SLA’s
Ability to provide team leadership while instilling a culture of continuous innovation and challenger mindset across global organizations
Minimum 8 years' experience in Engineering or IT functions
Bachelor’s degree in computer science, electrical engineering, or related
Working knowledge of Network protocols, LAN, WAN, VLAN’s, IP addressing, ACL’s and Data center fundamentals
Leadership with complex, cross functional projects including setting scope, reaching consensus, execution, and presenting results (required)
Experience in planning and verifying network protocols in enterprise environments (required)
Experience in working with automation tools with knowledge of one scripting language (required)
Experience managing large scale enterprise programs from start to finish and implement tool automation (required)
Experience managing cross functional, virtual teams
Ability to build positive relationships and develop support from a wide variety stakeholders
Strong executive and stakeholder communication/presentation skills
Ability to manage projects in a matrixed team environment of FTEs and contractors
Ability to write, speak and present effectively and persuasively at all levels
Capable of effectively leading, developing and motivating a team
Strong critical thinking and resolution in sometimes ambiguous situations
Self-driven initiative to gain and share a broader knowledge of supply chain

Senior Service Engineer Resume Examples & Samples

Zuken DS-2 administration. You manage projects, user accounts, access rights, configurations and troubleshooting of the system
Support and train Redmond and U.S. Electronics Engineering users and improve their skills in data management application, tools usage and modeling quality
Support Redmond and U.S. Electronics Engineering community by implementing and coaching proper design processes, practices and tool usage
Test and organize tests of the new enhancements and tool versions
Collect requirements from U.S. sites and present them to global team
Manage local Key User network and stakeholders
Give trainings to key users and end users
Work as a member of development project or do one by yourself
Experienced in PCB layout and schematic designing, 5-10 years relevant experience
Experienced on PLM systems. User or administration, preferable ECAD or Mechanics will be counted as an advantage
Desire to develop own skills and competencies

Senior Service Engineer Resume Examples & Samples

5+ years of experience as a Software or Service Engineer
Strong knowledge of infrastructure and Microsoft server products such as Windows Server, Hyper-V, SQL Server, Network technologies, NLB, DNS, Active Directory, IIS, System Center Operations Manager
Knowledge on Dynamics AX and retail POS solutions is a plus

Senior Service Engineer Resume Examples & Samples

Improve/Optimize services to ensure end to end integration of services (i.e. the full stack of application, infrastructure, networking, etc.)
Continuity Planning: Lead and Implement plans for disaster recovery, high availability, issue mitigation, contingency, and security as needed
Executive reporting - Contribute to quarterly service reviews with leadership in ensuring appropriate level of LT visibility - System / Service / Business metrics
PowerShell, Shell Scripts, C#, VBScript
Windows server technologies, Active Directory, IIS, SQL 2012, Clustering
SCOM, Fiddler, AppInsights, System Center Orchestrator, SMTP
Service Engineering and Operations
Problem Management: Perform root cause analysis, track and investigate problems by using standard and custom problem management tools and processes, and develop plans and recommendations for improvements. Deep technical skillset for implementing recommended technical solutions
Incident Management: Document and investigate escalated incidents or incidents across multiple service dependencies, resolve them by using innovative engineering practices, and document those innovations into engineering standards while monitoring the overall quality of incident management
Participate in the implementation of new SQL application releases and web technology, embed deeply with engineering teams to provide design inputs and operational best practices to support large scale infrastructure and design
Manage supportability and ensure the availability of applications, properties, systems, networks, and servers. Proactively support multiple, highly complex systems and infrastructure
5+ years’ experience with supporting or engineering solutions for Azure Public Cloud, Server Virtualization, Enterprise Storage, Networking, System Center Products, and AppInsights
5+ years’ experience scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript
5+ years experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration. Performance Troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. SQL Extended events, troubleshooting complex SQL issues, debugging TSQL code

Senior Service Engineer Lead Resume Examples & Samples

6+ years of Service / Software engineering experience
2+ years of experience with PowerShell and C#, .Net, MVC, SQL, Scope
1+ years managing a Service engineering team

Senior Service Engineer Resume Examples & Samples

Influence feature design, architecture, standards and processes to ensure Security, Performance, Operability and Scale
Conduct performance analysis/tuning and ensure accurate service capacity planning
Identify gaps in current technology and processes and recommend improvements
Build tools, develop efficient DevOps processes, and contribute to our knowledge base
Plan and conduct proof of concept projects with new technology and processes
Optimize monitoring and self-healing capabilities
Collaborate at depth with peers in Development and Program Management
Deep hands‐on technical expertise in large scale systems engineering and complex distributed systems architectures
Demonstrated expertise in web services, virtualization, cloud concepts, REST, JSON, XML, MySQL, PHP, LDAP, and object oriented methodologies
Solid understanding of network routing, load balancing, and Internet transport protocols
7+ years’ experience in large scale internet service design and implementation
Experience with continuous delivery and configuration management
Demonstrated understanding of instrumentation, monitoring, and deployment design principles and best practices
Ability to manage multiple priorities, commitments and projects
Demonstrated passion for customer experience and usability, including successful delivery of customer self‐service tools and automated management/optimization of services

Senior Service Engineer Engagment Manager Resume Examples & Samples

Supporting Microsoft ITs relationship with key Business Partner stakeholders through a structured and disciplined engagement process that simplifies the engagement and increases customer satisfaction in collaboration with their Software Engineering partners
Proposing and securing SOWs for the specific shared service across SESIT, which may or may not result in cross-charges
Understanding their Business Partner’s strategy and priorities to identify opportunities and communicate met and unmet needs to service owners, Service Engineering, Software Engineering, and service managers, as appropriate, to enrich customer relationships
Collaborating with leadership in the Business Partners and Microsoft IT service managers and platform owners to influence the Microsoft IT strategies that will deliver business value enabled by technology
Collaborating with Software Engineers, Service Engineers and Service Operations to develop a comprehensive view of Live Site issues, technical debt, infrastructure optimization and other strategic demands and priorities through Service and Live Site Reviews
Supporting the adoption of Microsoft IT solutions to ensure standardization, scale, synergies, and savings
Continuously evaluating Microsoft IT effectiveness with the Business Partner by gathering and analyzing appropriate information to ensure that progress toward goals and objectives is occurring as planned
Being a Change Agent to drive end-to-end Service-focused transformation in Microsoft IT and Business Partners
Minimum 5 years of experience in fast paced high tech environment driving solutions, services, infrastructure, project management, process, operations, and/or change management with proven track record of successful delivery
Minimum BS/BA degree in Information Systems, related field OR equivalent business experience
Past experience successfully evangelizing technology, IT solutions and services
A passion for success, self-driven, individually motivated in dealing with ambiguity
Demonstrated ability to understand and communicate highly technical product and industry information
Strong strategic, analytical and problem-solving skills
Strong verbal and written communication skills, interpersonal skills and proven ability to influence at senior levels
Demonstrated ability to ensure highly resilient and scalable service offerings through use of Resilience modeling analysis (FMEA) and the analysis of current service behavior through telemetry
Familiarity with and the ability to partner across multiple technical disciplines to enable modern engineering practices like automation, testing in production, service lifecycle cost and planning
Preferred Qualification
Deep familiarity with cloud technology strengths and limitations
Experience working in a Microsoft IT or a Product Group a plus
Understanding of end to end performance characteristics of services
Some knowledge and familiarity with distributed computing, enterprise architecture frameworks and load balancing technologies

Senior Service Engineer Resume Examples & Samples

The Senior Service Engineer will be part of the Release and Deploy team; this team is responsible for planning, designing, releasing, running and optimizing change or implementation into production on a regular release cadence
Determining the readiness of each production deployment based on release criteria (i.e. quality of release to standards, release process and production readiness, training, documentations, troubleshooting guides, rollout and back out plans, and risk management)
Weekly analysis of deployment and change progress for speed, reliability, and smooth execution for feedback to the engineering team
Help the team drive the automation of routine tasks via scripts or tools for faster, error-free maintenance
Requirements Definition - Engage with Operations and service managers to define support and operational requirements for releases
Process Definition - Drive adoption of standard best practices in cross group collaboration with other release managers at Microsoft. Develop processes and procedures to control & track quality gates on changes on the network
You will be expected to provide input on the Network and Infrastructure architecture team including deployments, high availability, disaster recovery, performance optimization, telemetry & monitoring
Passion for working in a rapid environment and able to multi-task on several projects at once
You will be participating in engineering projects from the envisioning phase through release and support
Team leader or mentoring experience is desirable
CCENT/CCNA Certified
Program Management Certification
Product Group Release and Flighting experience

Senior Service Engineer Resume Examples & Samples

Bachelor's degree plus 4+ years of relevant work experience
Proven track record of taking ownership and driving results
Proficient in Excel and have technical aptitude to learn web-based tools
Strong familiarity with server and IT based technologies
Strong analytical and quantitative skills; strong bias towards data-based decision making, and comfort with operational analysis
4+ years of demonstrated work experience as a reporting professional including planning and analysis, reporting, business insight, developing presentations and process improvements
Strong capability delivering solutions and reporting, creating and pulling data in Excel Pivot tables, Create Excel Formulas, build reports in SQL Reporting Services (SRS) SharePoint, and map it to SharePoint. This includes business requirements gathering, system design and implementation, and ongoing maintenance of reports and tools
Demonstrated experience in data modeling, predictive analysis, and forecasting
Excellent knowledge in Excel to build reports
Demonstrated ability to pull Excel reports into SharePoint to display metrics and team performance
Strong background in SharePoint design
Fluency in program/project management
Demonstrated ability to understand, summarize, and communicate complex data issues
Familiarity with supply chain
Demonstrated track record of exceeded established goals on a consistent basis
Build project plans, drive projects, and release management
Report status, risk, mitigation plans and accomplishments

Senior Service Engineer Resume Examples & Samples

Be the compliance subject matter expert for the organization. Proactively engage with teams on requirements, be able to explain in detail, answer questions, and provide guidance
Service Engineering owner for driving FedRamp/Fairfax, Mooncake, and “sovereign” implementations
Build deep understanding of FedRamp/Fairfax, Mooncake, and sovereign operations requirements, including the operating model with Lockheed Martin (for Fairfax) and 21vianet (for Mooncake)
Work tightly with Software Engineering to drive specific FedRamp/Fairfax/Mooncake/sovereign operating requirements into service design and architecture to ensure we can meet audit requirements (and are secure in general), including areas such as
Must have 7+ years’ experience in Program Management, creating a compliance framework, an evidence repository, working with Engineers and auditors in closing audits
Has had 6+ years’ experience creating a reusable repeatable foundation for in service audits
Has worked or been part of an online service compliance team for more than 5 years and has completed more than 2 annual audit cycles
Technical excellence - knowledge and experience with compliance standards and certifications (ISO, SOC, FedRamp, etc.) and be able to actively engage with engineering teams to determine compliance impact, address questions, and drive conversations
Deep knowledge in the architecture and running of complex, large scale online/Hybrid services and how security/privacy must be handled
Strategic Insight - Ability to understand the broader business and information strategies, priorities, issues and opportunities when making recommendations and decisions
Exemplary interpersonal verbal and written communication skills, with the ability to assemble, document, and present technical information to the team
A proven track record of driving pragmatic solutions to ambiguous problems
An ability to analyze high-level requirements and turn them into actionable plans
Develops relationships with feature teams, developers/architect and compliance representatives that fosters a team culture and targets the success of the compliance space
Comfortable discussing complex issues with senior and execution management teams at an appropriate level of abstraction
High enthusiasm, integrity, ingenuity, results-orientation, self-motivation, and resourcefulness in a fast-paced competitive environment
BA/BS in Computer Science, Mathematics, Electrical/Computer Engineering, Business, or related degree/experience

Senior Service Engineer Resume Examples & Samples

Access control (ACIS/JIT)
Security event monitoring/logging/alerting
Service monitoring/logging
Infrastructure configuration
Diagnostic tooling
Secret management
Work with the Software Engineering team and Service Engineering team to drive and determine the right operations setup for support of these environments (including IcM, DNS, etc.)
Work with engineering to interpret compliance controls and ensure adherence to necessary standard operating procedures (SOPs)
Provide overall view of all audits taking place for our services and ensure we are plugged in appropriately with Azure compliance
Ensure remediation actions out of audits are being taken care of and our plan to respond to them are appropriate
Bring in best practices for operational security/privacy compliance to improve our team’s effectiveness. As part of this, understand what other teams/services are doing at Microsoft in these areas, as well as what tools are used to identify where we can leverage them
Own our BCDR table-top exercise program

Senior Service Engineer Resume Examples & Samples

Provide operational support for day to day activities involving deployment of Applications, Operating systems, Software Updates, Mobile device Policies etc
Identify system problems and recommend solutions to improve processing efficiency and stability. Assist in designing, implementing and improving processes related with day-to-day SCCM service delivery
Design, test, deploy and upgrade services in multiple environments, across both cloud and on-premise infrastructure
Help build a data-driven culture by providing statistical trending and analysis using real service data to increase service health and quality, and drive down COGS
8+ years in the technology industry with broad engineering experience such as IT support/service industry with minimum of 6 or more years of demonstrated experience in enterprise support as an SCCM Engineer
The candidate should have a very good understanding of SQL and must be capable of writing complex SQL queries
Experience in large scale implementation (greater than 40K clients and 1K mobile devices) in one of the following technologies: System Center Configuration Manager, Altiris, Airwatch, MobileIron)
Experience with Azure is a strong plus (experience with other cloud services like AWS is also a plus)

Senior Service Engineer Resume Examples & Samples

Work closely with architects and vendors to understand emerging technologies and how they would benefit the Microsoft network and its users
Develop and maintain an extensive understanding of the Microsoft wireless network environment
Participate in network health analysis and optimization via monitoring and throughput capacity planning
Function as a lead engineer on wireless network engineering projects
Function as the highest escalation point and participate in major incident response
5+ years of wireless design and deployment experience required with the ability to successfully design and deploy an enterprise wireless network
Ability to successfully design and deploy an enterprise wireless network
Solid understanding of 802.11 and wireless RF environments, and how to effectively troubleshoot these environments
Knowledge of authentication protocols such as Radius, EAP and 802.11i at the wireless layer and understanding of the client side supplicants
Create, execute and analyze test plans to obtain data needed to validate critical design assumptions of wireless networks. Model RF, network and application performance using standard industry tool such Veriwave, Ixia
Employing wireless network tools such as Wavedeploy, Cisco Spectrum Expert, Ekahau or equivalent, Protocol Analyzers, and WLAN Design Tools. Knowledge of Wi-Fi survey, diagnostic, and troubleshooting software
Design and deployment experience with Aruba and/or Cisco wireless products
Experience in routing and switching protocols OSPF, BGP, ISIS, IPV4 & V6, STP, MPLS in large enterprise class or service provider networks
Experience designing, deploying and operating Cisco network solutions
Ability to influence and drive consensus on multiple technical views
Self-motivated, directed and passionate

Senior Service Engineer Resume Examples & Samples

5+ years of experience working in the following: Azure services, Modern app, SQL Server database design and implementation
Workflow and PowerShell Automation/Azure Automation, solid experience in C#, .net development, Data Modeling, XML, XSD, XSLT, XPATH, and PowerShell
Developing Manageability on System Center Platform - Distributed application and object oriented design and development experience at enterprise scale enabling the deployment, configuration, and management of enterprise scale LOB and online services across a hybrid environment (On-prem and Azure)
Strong technical aptitude, excellent communication and critical thinking skills
Managing people
Proven track record in project delivery and strong ownership of a feature or technology area
Strong problem solving skills, excellent collaborator, and the ability to drive for results
Strong ability to communicate effectively with executive staff, both internally and externally
BS/MS in Computer Science or related technical discipline is desired
IT Service Management (MOF/ITIL) experience desired
Microsoft management platforms including System Center, System Center Configuration Manager, Operations Manager, Operations Management Suite & Virtual Machine Manager, etc. as well as competitive and complementary industry solutions, Operations Management Suite (OMS) SCOM, SCCM, SCVMM and SCO Orchestrator
System Center Management Knowledge Pack and Solution Pack Development - DCM Packs, OM MPs, Orchestrator Workflows and Activities and Service Manager Process Packs
Cloud Automation - System Center Private Cloud and Azure Automation Hybrid Cloud solutions
Hyper-V Virtualization Automation - Virtual Machine Servicing (Patching and Operational Daily/Weekly/Monthly workflow automation)
Portal/Dashboard Development - Custom, SharePoint and Azure platforms

Senior Service Engineer Resume Examples & Samples

Leverage strong technical skills and strong engineering rigor to ensure comprehensive and effective testing program design
Work closely with teams responsible for making drivers available to internal and external customers to assure that drivers that function well with the Microsoft Corporate wireless infrastructure are posted and pushed
Work with vendors and product groups to understand emerging technologies and how they impact the Microsoft wireless network and the users of the network
Validate solutions in labs, pilot environments and using telemetry data
Author and revise key engineering artifacts such as standard and certification testing documents
Work closely with Service Managers, Operations teams and Development teams
Participate in network health analysis and optimization
Function as a top tier escalation point and participate in major incident response
5 years experience in wireless and wireless testing, including client testing
Solid understanding of 802.11 and wireless RF environments
Create, execute and analyze test plans to obtain data needed to validate critical design assumptions of wireless networks. Model RF, network and application performance using standard industry tool such as Veriwave, Ixia
Employing wireless network tools such as Wavedeploy, Cisco Spectrum Expert or equivalent, Protocol Analyzers, and WLAN Design Tools. Knowledge of Wi-Fi survey, diagnostic, and troubleshooting software

Senior Service Engineer Resume Examples & Samples

Extensive experience with Azure services required
8+ years or equivalent work experience
Bachelor's degree in Computer Science or related technical field, or equivalent work experience

Senior Service Engineer Resume Examples & Samples

Develop applications, services, proof of concepts and automation to support BI initiatives across Xbox Live
Analysis of service telemetry and customer usage data to aid in planning, problem investigation and resolution
5 years’ experience managing programs and projects in online/Internet services
8-10 Years designing and managing complex big data solutions, SQL and doing data visualization
5+ years’ experience reading and understanding technical specifications and programming languages
Experience creating and managing solutions in cloud services

Senior Service Engineer Resume Examples & Samples

Design and implement a high performing, reliable, and self-healing system
Automate our deployment process for releases and changes to our services and infrastructure
Define the strategies and tools for continuous integration and delivery
Define, implement, and own our end to end testing, monitoring, and reporting story
Test load and performance to ensure we can scale
Deep understanding of cloud technologies such as storage, networking, virtualization, and cloud services
Experience shipping and managing a large-scale system with millions of users
Proficiency with one or more programming languages (C#, JavaScript, Python, Ruby, Powershell, etc)
Hands on experience with build tools, source control, and continuous integration
5 + years of industry experience developing and implementing cloud services at scale

Senior Service Engineer Resume Examples & Samples

A minimum of 5+ years of service/project/program management experience in a related field is required
5+ years hands-on experience with using data platforms for operations management /support
Must have strong service management skills, including knowledge of ITIL practices and background in remote network access technologies
Should also have experience developing content/use cases monitoring security event or other systems telemetry data
Capable of developing strategy and roadmaps for network infrastructure technologies and evangelizing them to all parts of the business
Previous experience with any Networking Manageability tools
Experience in network growth, interconnectivity and/or remediation activities
Strong troubleshooting and problem solving skills in a multi-vendor, geographically diverse environment
Capable of developing processes and engineering practices for network infrastructure technologies and evangelizing them to all parts of the business
Previous experience with TFS, VSO or Product Studio workflows
Strong verbal, written, and presentation communication skills with the ability to clearly represent complex technical concepts and issues to a broad audience
Extensive and in-depth knowledge with access and routing technologies
Experience with L2VPN and MPLS is desired
Solid understanding of Networking topology mapping, event correlation, and fundamentals is a plus
BA/BS in Computer Science, MIS, or related field or six years of equivalent experience

Senior Service Engineer Resume Examples & Samples

Advanced conceptual, analytical, and problem-solving abilities
Partner with PMs and business partners to understand business requirements and translate them into technical designs, while driving innovation
Exceptional interpersonal and communications (verbal and written) skills
Work in a culture of continuous improvement, adaptation, reflection and growth
Experience managing services in Azure using Azure Automation, Biztalk Services, and operating hybrid cloud/on-prem services is a plus
Cloud operation experience

Senior Service Engineer Resume Examples & Samples

Participate in driving service improvement initiatives and activities to increase customer satisfaction. This includes development of strategic plans, influencing virtual teams to drive execution of initiatives and effectively managing technical components of outsource vendor relationships
Technical Improvement: Look across our space and identify where gaps exist in the Quality of Service and among the Line 3 Incident Management team and drive improvements to “up-level” the services by building proactive technical components and practices
High Priority Incident Resolution: Be the technical SME for critical applications and drive quick resolution of Major Incidents, Severity-A issues, Managed Priority-1 Incidents, and any other high profile service impacting incidents. Ensure technical problems are being solved proactively, quickly, permanently, and by the right people. Follow up afterwards to make sure similar risks do not exist across our environment
Responsible for assessing, compiling and analyzing statistical data to identify operational trends, gaps and opportunities, you will initiate related action plans and projects within the program
Database Administration and tuning: Troubleshooting database issues and performance. Verifying jobs & tasks running as expected. Ensuring file groups, transaction logs, and disks are performing at or above expectation
Project Planning/Execution: Manage multiple complex processes and projects simultaneously through effective leadership and appropriate collaboration and delegation
Service Improvement: Partner within SDO organization, Service Engineering partners and other stakeholders to be continually improving the predictability of our service and enhancing our service offerings based on customer feedback balanced against business priorities. Identify and resolve gaps in team approach to delivering the service, which results in increased performance, reliability, and/or other aspects of service offerings. Work with your peers and management to improve processes and technical skills across the managed service vendor L1-L3 team
This position requires strong communication skills, great organizational agility, and strong planning skills
Candidate must be deeply technical across the Microsoft stack
Candidate must have specialized knowledge in Microsoft CRM 2013, Knowledge of CRM Online is nice to have
Candidate must have specialized knowledge in SQL and IIS
A BA/BS degree in Computer Science, MIS, Business or related field or equivalent work experience
8-10 years of hands on Service Engineering and Service Operations focused on large scale enterprise level implementation of business capability in a high tech sales and support business
Experience in the ECO CSS ecosystem a plus

Senior Service Engineer Resume Examples & Samples

The design, care and feeding of the core infrastructure services
Instrument the services in such a manner that every event is actionable in an automated manner
Instrument the telemetry emitted by services to present availability and reliability metrics, as well as actionable security telemetry
Define, create and manage metrics and KPI’s
Creation and implement automation features to eliminate common manual tasks (PowerShell, C#)
Work with the operations center and feature teams as a subject matter expert, offering education and guidance on integration, support and monitoring of toolset
Serve as Tier 3 escalation point responsible for troubleshooting, as well as mentor and coach others
Participate in an on call rotation 24x7
BS/MS in Computer Science or related technical Certifications, preferred
5+ years' online services support experience required
5+ years' of experience with core infrastructure services such as AD, DNS, RDP/RDG, WAP/ADFS, PKI, AuthIP
3+years’ of service automation using scripting tools (Power Shell preferred)
5+ years' of service/server troubleshooting required
5+ years' of experience handling critical support incidents with demonstrable executive communication skills
Proven hands-on experience designing and deploying services including configuration of various network devices, strongly preferred
Clear understanding of networking services, technologies and protocols (SSL, TLS, DNS, LDAP, etc.) required
Strong written and oral communication skills required
Past experience in an on call rotation 24 x7 required

Senior Service Engineer Resume Examples & Samples

Plan the next generation of Microsoft’s Enterprise network as part of a team of senior networking experts
Prototype and demonstrate next generation technologies, protocols and design patterns to enable the engineering teams to prepare for implementation. (Segment Routing, Micro-segmentation, IPv6, 802.11AC, IoT, YANG, netconf/restconf, TOSCA, etc.)
Work with program managers to develop feature and implementation plans that support the network architecture strategy
Engage with other product teams at Microsoft to ensure products and services such as Windows, Skype, Azure, etc. are ready to support IT network strategy
Participate in industry conferences and standards definition where appropriate to influence the industry in support of our strategic objectives
Participate in Showcase events that help Microsoft’s customers understand how we have solved some of their toughest challenges
Engage with our suppliers to ensure that product development roadmaps align with our strategy
A BS degree in Computer Science (or equivalent work experience) and a minimum of 7 years in designing and deploying networks
Experience in routing and switching protocols OSPF, BGP, IPv4 & v6, STP, MPLS in large enterprise class or service provider networks
Ability to design fault tolerant, highly available environments

Senior Service Engineer Resume Examples & Samples

3+ years of PowerShell development experience
Develop automation for Hypervisor configuration for rapid datacenter deployments
Develop automation for virtual machine deployment throughout all global datacenters (SCVMM)
Configure Active Directory and Group Policy, and understand architecture
Comfortability in a non-GUI environment
Software-defined Networking
Experience with content delivery/replication technologies

Senior Service Engineer Resume Examples & Samples

Understand the current A/V hardware landscape and be current on future trends
Lead cross-team prototyping initiatives to solution some of our biggest hardware challenges
Understand the overarching business strategy and engineer scalable, innovative solutions that deliver the needed capabilities
Must have a “Growth Mindset” to provide leadership to junior team members
Write tools and contribute to processes for better quality of solutions provided
Prepare detailed design proposals and support hands on development and implementation up of hardware, software, and fixtures to platforms
Support team of AV system engineers to guide design parameters and design tradeoff priorities to achieve customer satisfaction with projects
Support key relationships with vendors and internal design teams to help plan component and product strategies based on future technologies
Review customer proposals and internal requirements in depth and work with broader team to drive toward cost effective solutions
Identify standard products for inclusion into solution proposals
Ability to reimagine the current/legacy technology into leading edge, cost effective technology for enhancements to the store chain
Provide New Store Opening (NSO) Support
IP Schema update for store specific applications
Nomenclature documentation
New design deployment
Support AV integrator/NSO PM to get store opened on time
Assist NSO PM to maintain consistent practices across AV integrators
Quarterly review with NSO PM and AV integrators to sync design changes, quality control, and parity across vendors
Quarterly sync with TK1SC (AV/LV consultant) and NSO PM to amend prototype set, review design changes, and confirm accuracy
Retrofit support for AV systems
Bill of Material (BOM) modification
Drawing support
Document support
Onsite support and configuration
Control systems operations support and break fix deployment
Control system reconfiguration
Systematic troubleshooting including code validation
Maintain code archive for AVISPL (support vendor)
System support and maintenance
Tier 3 Online support for tech on the ground
On the ground support for new idea/system rollouts
§ Prototyping of concept system/solutions
§ Proof of concept in EZL
§ Validation within Store 0
§ Pilot within production (with operational counterpart)
§ Deploy to production (supporting operations team)
BS in Engineering, (Electrical/Electronics) or Audio/Computer Science/Engineering or equivalent work experience
Crestron Control Systems and Digital Media (DM) technologies (Programming, Deployment, Troubleshooting, and Infrastructure)
Symetrix/Dante Audio Systems - Digital Sound Processor (DSP) configuration, infrastructure, and networked audio adjustments
Deep understanding and troubleshooting of Distributed Audio and Video signals
Strong understanding of Audio-Visual (AV) design and operational experience
Expert level understanding and experience with PC/Office applications and CAD software
Strong ability to multitask and support several simultaneous projects and engineers
Strong written and oral communication, including presentation skills
Prior experience coaching junior team members
Ability to evaluate variety of systems equipment and match to project requirements
Prior experience with CAD drawings and the ability to understand for system signal flow, floor plans, ceiling plans, and elevation drawings
Experience with Crestron Digital Media (DMC-E certification a plus)
AMX/Other control system programming, a plus
Symetrix Digital Sound Processor (DSP) experience
Retail experience, a plus
Networking (CISCO) experience, a plus
Industrial Design experience, a plus
Strong understanding of audio and video principles; low voltage wiring, networking, server, PC, a plus
Solid working knowledge of current Microsoft technologies

Senior Service Engineer Resume Examples & Samples

Identify and define system security requirements to protect computer systems, networks and other assets
Design and Implement Proactive monitoring for security threats
Prepare and document standard operating procedures and protocols for front line to monitor and respond to security incident
Partner with IT in developing/leveraging technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
Conduct Brown bags to Engineering team on Security Processes, Tools and Risks
Troubleshooting and administration of key security technologies
Collect, analyze scan reports and report security metrics
5+ years of experience in the information security field
Strong experience with system administration scripting and development languages such as PowerShell
Knowledge of enterprise security services and techniques, including identity and access management, network security, host security, and ISMS and risk frameworks
Experience with threat management, incident response, risk management and compliance
In-depth knowledge of security risk and threat assessment methodologies
Thorough understanding of the latest security principles, techniques, and protocols
Demonstrated skill in troubleshooting - ability to provide resolution and/or workarounds to complex technical problems
Familiarity with Azure and SOA and of network/web related protocols
Ability to develop remediation plans based on organizational needs and priorities
Security certifications such as CISSP, CEH are preferred
Experience with Windows OS, Network technologies and with system, security, and network monitoring tools
In-depth knowledge of preventative IT security controls such as firewalls and intrusion prevention systems
Understanding of various attack methods ranging from DDoS, Exploits, Malware, etc
Experience with detective IT security controls such as intrusion detection systems and SIEM systems
Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
Excellent cross group collaboration skills with proven leadership experience of managing multiple virtual/global teams
Proven interpersonal/relationship management skills
Graduate in Computer Science, Computer Engineering, or equivalent experience

Senior Service Engineer Resume Examples & Samples

Live site incident response in a 24x7x365 follow the sun model with on-call coverage as needed
Live Site Incident Management: Rapid triage and service restoration during critical incidents
Daily reporting on operational metrics and scorecard
Daily transition of operations workload between global teams
Use your expertise, experience and maturity to influence service excellence on the team
Mentor more junior team members to help them grow and develop
Identify opportunities for operational improvements and drive tactical and strategic initiatives
Demonstrated leadership skills and collaboration
Applied knowledge/certification in ITIL/MOF

Senior Service Engineer Resume Examples & Samples

Serve as a senior engineer the team, defining the standards of how platforms will integrate and deliver the capabilities required by our various business customers
Fully participate in the project lifecycle - reviewing customer requirements, designing/building integrated solutions on new or existing technologies, supporting deployment/implementation and providing ongoing engineering support of the solution(s)
Partner with various 3rd party voice, data and cloud service providers to define detailed connectivity requirements between the various applications/services in the portfolio
Partner with internal Microsoft teams to leverage and integrate Microsoft technology into the portfolio, including strong ties to the Skype for Business organization
Partner with peer Sr. Engineers and Architects to develop future state roadmaps for customer contact capabilities
Manage Vendor resources as needed for design, implementation and support functions on given platforms/services
BA/BS in Computer Science, Mathematics or related sciences - or, equivalent work experience
Demonstrated knowledge of Data Networking technologies including MPLS, Ethernet, Router/Switch management and Firewall configuration
Demonstrated expertise in the design of enterprise voice services including legacy TDM, SIP trunking, Voice Codecs/Transcoding - Cisco Voice CCIE a plus
Experience with Cisco and Genesys Contact Center technologies
Experience with the design and implementation of Skype for Business On Premise and Cloud offerings
Experience with and conceptual understanding of solution design with Cloud Platforms such as O365, Azure and AWS
Strong Project Management and analytical skills required
Successful and broad experience with managing engineering efforts across multiple IT organizations
Demonstrated decision making and problem solving skills
Ability to analyze, interpret, and communicate extremely complex data to uncover opportunities for improvement

Senior Service Engineer Resume Examples & Samples

2+ years’ experience with supporting or engineering solutions for Azure Public Cloud, Server Virtualization, Enterprise Storage, Networking, System Center Products, and AppInsights
5+ years’ experience scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript. Strong coding capabilities in C# and scripting capabilities in one or more of the following: PowerShell, TSQL, VBScript, etc
5+ years’ experience IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management
5+ years’ experience with enterprise monitoring and telemetry such as App Insight, Operations Management, SCOM and utilization of data lakes to store and retrieve data

Senior Service Engineer Resume Examples & Samples

Collaborate with various teams across the org to derive insights from user/customer feedback, telemetry, and other related business data
Work with engineering/PM counterparts to define the questions they want to be answered thru data analysis
Manipulate large volumes of data, create new and improved techniques and/or solutions for data collection, management, and usage
Troubleshoot issues, and liaise with internal teams to ensure delivery of timely, accurate, and reliable data
Develop insightful reports/visualization & KPIs from complex problems and the associated data to give answers in a concise form to assist LT team in making key business decisions/strategy
Develop and create reproducible analysis and experiments
Optimize the insight extraction process in the context of both descriptive and predictive analytics
Mentor engineers and development leads across multiple projects
Proficient at developing and managing effective working relationships within an organization and across multiple business and Engineering stakeholders

Senior Service Engineer Resume Examples & Samples

Service Architecture and Design Engineering of SAP services/solutions
Service Architecture: Applies appropriate standards, principles, guidelines, patterns and artifacts of architecture, which results in standard and quality systems
Service Design: Designs service specifications that meet business requirements by analyzing solution priorities and service or system processes. Ensure that availability, scalability, supportability, monitoring, fault-tolerance, self-healing are built into the design of new SAP services
Business Requirements Planning: Contributes to requirements reviews for solutions which results in alignment between multiple programs or services and the business strategy. Ensures plan or strategy buy-in
Service Design Review: Conducts design reviews and ensures that application designs adhere to architecture standards, overall roadmap, and meet customer requirements
Deliver excellent service and support to internal customers and partners. Position will be responsible for monitoring progress against service level agreements
Excellent Problem Analysis and troubleshooting skills are required
Solving high complexity issues, communicating problem resolution and additional information to management, executive leadership, customer groups, project teams and other IT support groups
Facilitating post mortem discussions, investigating root cause analysis and driving the resolution
Developing strong collaborative relationships with local and regional Business Unit IT teams to deliver solutions to the business
Act as mentor to junior team members to enhance their skill set
Extended coverage outside of normal work hours is occasionally required
Roadmaps: Helping the business understand how it will take its strategy from current state to future state through the formulation of a suite of multi-year roadmaps (Capability, Process, Portfolio, Technology, Information and Business Change.) Use the roadmaps/roadmap suite to drive discussions that uncover gaps, overlaps, risks and areas for investment, within the business and across the enterprise
Insights: Using any/all of the data collected to participate in cross-organizational analysis/discussions to uncover enterprise-level gaps, overlaps, risks and areas for strategic investment
Track industry trends for service architecture and service strategy and provide insights to the MSIT SAP architecture community
Work with others to set expectations around opportunity realization through the application of SAP Service Architecture
15+ years of hands on functional implementation expertise, with significant experience in the functional areas of Accounting and Consolidation, Management Accounting, and Treasury and Controlling, with particular emphasis on Product Costing
8+ years of Enterprise Architecture skills. TOGAF, Zachmann and SAP EAF Enterprise Architecture Certifications
Strong Dev background (5+ years’ RICEF experience). Ability to identify and work with SAP Enhancements and customer developments including IDOCs, User Exits, BDC’s/LSMW’s, BAPIs, BADI’s, RFCs, SAP Scripts, Smart forms, and look at alternative SAP standard solutions
Experience in SAP Technologies and capabilities including the Business Rules Framework (BRF+), Business Objects Programming Framework (BOPF), workflow etc

Senior Service Engineer Resume Examples & Samples

Partner with application teams to design highly secure and available private cloud solutions
Drive service engineering for assigned technologies
Design simplified processes for running the infrastructure
Automate defined processes to eliminate human error and increase availability and standards
Consult with service owners and customers to help onboard them to the service engineering principles that will increase availability and reduce cost
Partner with product groups and service owners to implement new technologies into Microsoft IT environments while maintaining high availability
2+ years in enterprise automation using PowerShell, C#, or equivalent
Expert level with two or more of the following technologies: Server Virtualization, SAN, Enterprise Storage, Ethernet Networks, System Center Products, and Enterprise Servers
Ability to work as a team player including mentoring and sharing of knowledge
Experience with large Datacenter deployments
Ability to take projects from beginning to end with little direct supervision
Ability to work effectively across teams to drive business and technology decisions
Desire to learn new skills

Senior Service Engineer Resume Examples & Samples

5+ years’ experience with strong scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript. Strong coding capabilities in C# and scripting capabilities in one or more of the following: PowerShell, TSQL, VBScript, etc
5+ years’ Experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration. Performance Troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. SQL Extended events, troubleshooting complex SQL issues, debugging TSQL code
5+ years’ experience with IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management
5+ years’ experience operating enterprise systems deployed on Windows Server 2008/2012 and IIS 7/8 including administration, implementation and troubleshooting
5+ years’ experience in managing supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems. Ability to deal with the ambiguity associated with working in a fast paced and changing environment
5+ years working in a project management environment

Senior Service Engineer Resume Examples & Samples

Partner with peer security team and application teams to design highly secure and available private cloud solutions
Design simply processes for running the infrastructure
Partner with product groups and service owners to implement new technologies into Microsoft IT secure environments while maintaining high availability
Experience in enterprise automation using PowerShell, C#, or equivalent

Senior Service Engineer Resume Examples & Samples

Minimum of 8 years designing, deploying and operating carrier and/or enterprise networks
Establish the IoT program with relation to wired devices within Access Network Design Engineering. Partner with Wireless Design Engineering to lead the thinking and establishment of standards regarding IoT within Network Engineering
Own the standards for hardware, software and features for both POE and non-POE switches. Assure that we stay ahead of end-of-sale and that we have certified the features, software and hardware to support the deployment teams and the needs of our user communities
Provide support to wireless engineering and advise on technologies that touch both wired and wireless, such as carrying Guest Internet traffic over the wired network
Author and revise key engineering artifacts such as standards, configuration templates and deployment guides

Senior Service Engineer Resume Examples & Samples

Operate: Provide engineering support in routine maintenance (e.g. backup, monitoring), incident management, and problem management in 24x7-manner
Service Reliability focused
Experience as a Service Reliability Engineer or similar Role/Capability Required

Senior Service Engineer Resume Examples & Samples

Perform system engineering design work for Core Windows Services, PKI, ADFS, and Windows Active Directory
Practical experience with Windows Azure based technologies
Provide technical leadership to a cross-functional engineering and operations team
Understand the business and define what is technically needed to meet strategic objectives and the day-to-day running of the service. This includes identification and innovation of new service capabilities that meets customer and security requirements
After design, build, and initial pilot of solutions, ensure appropriate transition to Service Availability / Operations teams to run the new solutions. Transition work includes documentation such as a technical specs and deployment guides to name a couple, and training of operations personnel
Excellent communication and negotiation skills
Publish functional, technical documents regarding the hosted environment in conjunction with marketing and product engineering
Solid knowledge of Windows server operating systems as well as Windows Server 2012/2016, and Windows Client; working knowledge of Active Directory, Networking, and SQL
Become an operational subject matter expert on technologies such as Forefront Identity Manager and Windows security
Triage and prioritize operational issues and determine communication required to management
Strong written and oral communication skills required with special focus on writing technical documentation for use in operations
Evaluate the effectiveness and validity of related knowledge base support articles along with any applicable policy/procedures and provide direct feedback to the article author(s)
Occasional customer engagements sharing Microsoft’s IT solutions and experiences
Minimum 5 years’ experience and proven track record in the IT industry with solid experience in systems engineering and operations support roles interfacing with customers
Strong scripting and/or coding skills including one or more of the following: PowerShell, VB.NET, or C#
Service Engineering experience
Proficient understanding of Microsoft products, software lifecycle methodology
Proven capability to effectively work in teams, collaborate, communicate, and deliver on accountabilities
Strong problem resolution, judgment, communication, and decision making skills
Strong analytical and organizational skills
Deep understanding of current industry wide security risks against the enterprise
MCSE strongly preferred

Senior Service Engineer Resume Examples & Samples

Strong knowledge of C# and.NET 4/4.5 stack, including LINQ
For the frontend DEV: mandatory knowledge of MVC.NET, LINQ and some JavaScript/jQuery. TypeScript experience is welcome. Experience with some of the following: REST, AJAX, Knockout, Durandal, Angular is a strong plus, experience with less common frameworks or libraries is a plus
Proficient understanding of Microsoft products, software lifecycle methodology (Agile preferred) using TFS
Experience with the SDLC and its tools such as source control, quality engineering concepts, release engineering, and change control
Strong understanding of systems at scale and troubleshooting techniques
Exhibit a strong understanding of software deployment strategies and configuration management
Professional experience designing, developing, and shipping high quality software or services

Senior Service Engineer Resume Examples & Samples

Familiarity & Experience in any of the following
Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities
Experience analyzing real-time and trending service behavior through telemetry
Experience with resilience modeling (failure mode analysis) on point solutions and platforms and ability to simulate service outages for point solutions (automated) and platforms (manually)
Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Ability to lead service teams through Live Site Reviews and corrective action plans
Experience leading and representing the Service in backlog discussions & standups to establish appropriate prioritization of Live Site requirements
Demonstrated expertise in Dynamics AX and Retail POS solutions

Senior Service Engineer Resume Examples & Samples

Experience of working with live plant equipment in an operational environment (including online work)
Experience with various Experion Process Knowledge System (EPKS) operating, configuration and troubleshooting displays and tools to identify and rectify faults related to station and server redundancy issues, C200 and C300 error indications (from Local LED’s and Station Displays), FTE networks and Ethernet switches, Configuration Studio, Network Tree, Experion support and maintenance, using Diagnostic Studio, Experion Backup and Restore and SCADA problems
Knowledge of CISCO switches and network concepts
You should have good working knowledge of where to find, and how to interrogate Experion System Logs and analysis tools, all Experion hardware and software configuration areas, Windows 2003 Server and security issues, Cisco based networks
Process control techniques and control strategy implementation

Senior Service Engineer Resume Examples & Samples

Work collaboratively with engineering teams through the service lifecycle to ensure operational tasks and milestones are delivered on time
Influence service design, architecture, standards & processes to ensure availability, security, and compliance
Troubleshoot service incidents, building tools and automation to eliminate problem recurrence and enable automated recovery
Design, write and deliver software to measure and/or improve the availability, scalability, latency, and efficiency of Xbox Live services
Participate in 24X7 on-call rotation
Proven hands‐on technical expertise in large scale systems engineering & complex distributed systems
5+ years’ experience with programming/scripting languages (e.g. C#, C++, Java, Powershell, Perl, Python, etc.)
Solid understanding of network fundamentals, including TCP/IP and related technologies
Solid understanding of operating system fundamentals and diagnostic capabilities
Experience creating and managing public cloud solutions (i.e. Azure, AWS, etc.)
Sufficient technical depth to communicate constructively with peers in development and product management
Ability to troubleshoot and debug .NET, java, SQL and other technologies
In depth knowledge of open source data technologies

Senior Service Engineer Resume Examples & Samples

Lead and Collaborate to Define the V-Next Service Offering: Assist and collaborate with Compute Service Owner for defining the v-next service offering (primary focused to migrate to Azure) based upon input from operation activities, incidents, customers, and industry best practices
Manage Service Supplier vendors: You will be responsible to assigning project related work to vendors, make sure vendors are delivering quality service, and measure their performance based on KPI reports
Sustain Engineer the Compute Service Platform: You are responsible accountable for the health and welfare of the service offering. This means that you have to monitor and define improvement activities and metrics. Execute or delegate to vendor team service health-and-welfare and improvement projects such as host upgrade, data center shutdowns, right-sizing based on performance and risk mitigation for quarter close

Senior Service Engineer Resume Examples & Samples

Degree qualified in an engineering field
Minimum four years of experience working with Honeywell Process Solution
Five years of experience with Experion PKS or TPS and FSC/SM system
Working knowledge of TPS system for online/offline modification
Knowledge of on-process migration from older Experion release to newer released
Experience with online download to FSC/SM
Experience building the system including, installation, FAT setup and SAT power on for both FSC/SM and Experion C200/C300 system
Working knowledge of trouble shooting and maintenance of C200/C300 and FSC/SM controller

Senior Service Engineer Resume Examples & Samples

Finding a “Yes” in the sea of “No”
Identifying Root Cause fixes from Data
Managing an agile engineering portfolio that is defined by the Live Services
Presenting the success of the team in terms of Enigeering fixes and the resulting changes in the live service data
Actively prioritizing and resourcing all bugs and root cause fixes to live service components and balancing this demand with the demand on new and future features (this is where dev-ops rubber meets the road)
Designing, implementing and driving next generation features and enhancements in the O365 SharePoint OCE Ecosystem
Able to motivate a team to execute on ambitious features that can seem insurmountable
Can manage people and a project in parallel
Self-starter who can tee up controversial discussions and create consensus across teams and up through management
Excellent communication, presentation and organization skills to maintain organized projects even during the incubation stages
Technical background and ability to design features for SharePoint, Windows Server, SQL and large scale online services
Knowledge of PowerShell, WinRM/CredSSP, C#, IIS, networking, DNS, agile development and Azure integration strategies
8+ years active engineering management experience, 2+ years as a lead Engineer managing Devs, including shipping daily to the live service
BA/BS or MS degree in computer science or related field, or equivalent experience

Senior Service Engineer Resume Examples & Samples

Participate and contribute in spec reviews and help develop the design of the application
Build the essential automation for scalability
Build the essential business rhythms and communication framework to manage business-critical information accurately and timely
Develop capacity and monitoring plans, drive iterative change to reduce costs
Implement or contribute to service KPI measurement and reporting
Drive cross-team initiatives to govern and report on operational work
Collaborate with other business units to drive common initiatives
Provide consultation during design and development, push innovation and optimization back into the service/platform development cycle
Evangelize engineering, platform and security standards and practices
Document processes, procedures, and tools - keep them current and relevant
Provide systems statistical trending and analysis, server capacity and response tactics for 1000s of servers
Track problems using standard problem management tools and processes
Provide technical expertise for monitoring & predicting critical production systems issues. Candidate will also work with other teams or members to troubleshoot complex support issues; identify root causes and develop mitigation options

Senior Service Engineer Resume Examples & Samples

Ability to Implement and Manage Hyper-V virtualization systems in global hyper scale environment
Use of automation for Hypervisor configuration for rapid datacenter deployments
Use of automation for virtual machine deployment throughout all global datacenters (SCVMM)
Contribute to design sessions with other team members to ensure consistency in a rapidly changing environment
Perform in-depth troubleshooting and root cause analysis
Continuously improve the service by using problem management and customer feedback
Define SLA’s and KPI’s to measure and improve service performance
Patching and other compliance activities
Responsible for ensuring service meets audit controls
Onboarding and ongoing support of customers
Managing hyper scale systems
5+ years with complex service engineering projects and managing large-scale hypervisor solutions

Service Engineer / Senior Service Engineer Resume Examples & Samples

Attending service calls and update service reports
Raise request for parts and close transaction under Warranty, CAMP or Chargeable
Completing Installation of equipment’s on site
Completing Preventive Maintenance as per schedule
Promotion and sales of Service Contract & consumables
Demonstration of products to customers
Imparts training to the customer
Identifying potential equipment requirements and generate Service Leads for sales team
Education – B.E/ Diploma in Electronics ,electrical or instrumentation
Work experience - Minimum of 2 years of field service experience in an Indian or a multi-national company offering technical products
Should be familiar with Local language
Must have good communication skills & proficiency in English

Senior Service Engineer Resume Examples & Samples

At least five years managing SQL Server on a Windows Server platform in a DBA role supporting high availability enterprise and online systems
Experience supporting OLTP SQL Server systems and applications with high volume of transactions
Experience with implementation and support of database mirroring, log shipping, replication, clustering and Availability groups
Strong troubleshooting skill set in SQL Server including, but not limited to: performance (blocking, query optimization), query failures (deadlocks, exceptions), distributed queries, logical and physical database design, and security models
Programming experience with ASP.NET, Debugging with SysInternals tools and Database troubleshooting
Scripting experience with PowerShell

Generator Senior Service Engineer Resume Examples & Samples

Provide technical dispositions to resolve emergent issues during outage, commissioning and planning
Interface with customers in office meetings and on site to effectively represent MHPS by demonstrating technical expertise and customer sensitivity in order to achieve a high level of customer satisfaction
Utilize a previously attained, basic understanding of generator component design, auxiliary system design and turbine operation to troubleshoot service issues while applying MHPS-approved practices and procedures
Provide engineering input to support development of outage and installation procedures and schedules
Develop service engineering procedures that support the continual technical development of the entire steam turbine organization
Perform other such duties as may be required
Education: BS degree in engineering from an accredited college or university. Will consider substantial, related experience in lieu of BS degree in engineering
Experience:At least ten (10) years of relevant industrial experience including five (5) years of experience in steam turbine engineering related to field support. Requires an intimate knowledge and experience of steam turbine field assembly/disassembly, alignment, and clearances

Senior Service Engineer Resume Examples & Samples

Education Required
Bachelor degree in engineering (engineers) – specialization Instrumentation & control / Electronics / Industrial Automation
Work Experience Required
Experience in maintenance of automation control system for sophisticated industrial environment
Knowledge of electronic systems – DCS and ESD (installation / configuration / implementation / project Engineering)
Understanding of the cost structure of service agreements and make appropriate cost effective decisions
Honeywell certification (level required varying according to job qualification)
Respect and represents Honeywell high quality services, ethics and values towards our clients
Fostering Team Work and Getting People Better
Growth mindset
Genuine interest for technology, continuously upgrade/update his technical knowledge
Accurate and time-conscious
Self disciplined
English knowledge at (minimum) intermediate level (able to read, write and understand spoken English)

Senior Service Engineer Resume Examples & Samples

Manage availability, latency, scalability and efficiency of services by engineering reliability into software and systems
Participate in service capacity planning and demand forecasting, software performance analysis
Machine Learning and system tuning for resource optimization
Contribute and Implement base infrastructure
BS degree in Computer Science or related technical field or equivalent practical experience. Experience in data structures, algorithms and complexity analysis
Technical Depth - Candidates demonstrate that they have a deep understanding of the technical concepts have previously applied of at least two core technologies (SQL, IIS, SAN, Windows 2008/2012, IP Networks, etc.) plus the ability to quickly incorporate information about new technologies
Manage online services in Windows & SQL Azure cloud computing
Experience creating, developing, delivering, deploying, maintaining large scale cloud services. Proficiency in C#, .Net, MVC, HTML, CSS, JavaScript, jQuery, HTML5, CSS3
3 years of relevant work experience in any of the following: C#, VB.NET, PowerShell, or other web related technologies
Expertise in analyzing and troubleshooting large-scale distributed systems. Ability to handle periodic on-call duty as well as out-of-band requests
Working knowledge of performance monitoring, remote administration, client/server architecture, Web application management, internet technologies and network architecture MCSE/ MCSD, CCNA certification a plus

Senior Service Engineer Resume Examples & Samples

3-5 years experience in ACL/firewall management across multiple Platforms, including Juniper and Fortinet products
3-5 years experience in IDS/IPS products and integration
3-5 years working with wire data technologies for network forensics and alerting
3-5 years of secure network design responsibility with understanding of PCI industry requirements
3-5 years online services experience
3-5 years scripting language such as Python and/or PowerShell

Senior Service Engineer Resume Examples & Samples

Building, managing and mentoring a team of 4 to 5 developers -Conducting code reviews of PowerShell and C# modules
Actively prioritizing and resourcing all bugs and root cause fixes while balancing the demand of new features
Closely partnering with disparate security teams across Online Services -Engineering solutions for a variety of security initiatives spanning multiple SharePoint Online environments hosting millions of customers -Designing, coding, releasing and driving next generation security tooling
Investigating, debugging and responding to security related events -Writing scalable code to improve our security optics
Developing with PowerShell, C#, or ASP.NET and SQL Server
5+ years of relevant work experience with PowerShell
3+ years of relevant work experience with C# and TSQL
2+ years as a lead Engineer
Deep understanding of security principles and technologies -Experience with common technologies associated with online services such as infrastructure management, networking, operating systems and authentication
Excellent debugging and problem solving skills with a DevOps mentality
Excellent communication, presentation and organization skills to maintain organized projects
Knowledge of WinRM/CredSSP, IIS, DNS, agile development and Azure integration strategies

Senior Service Engineer Resume Examples & Samples

Degree qualified with at least 5 years of Honeywell experience
Experience with various Experion Process Knowledge System (EPKS) operating, configuration and troubleshooting displays and tools to identify and rectify faults related to station and server redundancy issues, C200 and C300 error indications (from Local LED’s and Station Displays), FTE networks and Ethernet switches, Configuration Studio, Network Tree, Experion support and maintenance, using Diagnostic Studio, Experion Backup and Restore and SCADA problems (knowledge of TPS system will be an added advantage)
You should have good working knowledge of where to find, and how to interrogate Experion System Logs and analysis tools, all Experion hardware and software configuration areas, Windows 2003/2008 Server and security issues, Cisco based networks
Knowledge of ESD Systems will be an added advantage
Knowledge of PLC Systems will be an added advantage
Work on Offshore Marine environment (boarding /off boarding vessel, use of service boat to reach vessel at anchorage)
Will attend “Basic Offshore Safety Induction and Emergency Training”
Will attend ATEX induction

Senior Service Engineer Resume Examples & Samples

Drive process improvements within the team and the larger organization as a whole Provide active coordination across multiple support teams
Partner with the software engineering and production support teams to resolve issues Drive bugs/DCRs related to problem management tickets
Demonstrated experience in Client Side Support, Hardware/OS, and Networking Sound troubleshooting skills
Familiarity with the Software Development Life Cycle (SDLC) in a faced paced, agile environment Leadership: sound problem resolution, judgment, negotiating and decision making skills
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check

Senior Service Engineer Resume Examples & Samples

5+ years of experience with core infrastructure services such as AD, DNS, RDP/RDG, WAP/ADFS, PKI, AuthIP
3+years of service automation using scripting tools (Power Shell preferred)
5+ years of service/server troubleshooting required
5+ years of experience handling critical support incidents with demonstrable executive communication skills

Senior Service Engineer Resume Examples & Samples

1 Facilitate Training and Coach by: Delivering qualified GCS training sessions at ASPAC region level; managing localized training; Tailor-making training programs based on regional business needs; coaching local trainers for training design and delivery, and reviewing and contributing to evaluation process of learners
2 Provide Hands-on Field Support to ASPAC subsidiaries by: Coaching subsidiaries to install, to deliver training and troubleshoot at customer site or remotely; creating a customized learning plan for subsidiaries as needed; providing feedback on product/service improvement to ASPAC R&D and Marketing; contributing to task forces if needed, and to action plans for critical situations
3 Contribute to Regional Service Development by: Executing, advising, proposing and reviewing service development and updates; contributing to new service launch & support, and coaching subs to deliver Services at customer site
4 Manage, and coach on, complaints and Support desk activities as the back-up of GCS by: Providing second level support to subsidiaries and distributors regarding complaints, questions or suggestions; initiating investigations as necessary; representing ASPAC CS on various QA and Regulatory Compliance meetings as needed including audits; contributing to defining and designing the best tools for subs and distributors to support customers (troubleshooting guide, FAQ,...); coaching other staff regarding support desk activities; compiling summary report for product and service suggestions, and distribute to core team members; acting as the Support Desk process referent for one CS group
BSc or MSc Degree or equivalent in related field of expertise (i.e. AS-biology, Service/Education, SE-engineering, IT-computer/networks, IS, etc.)
Technical Knowledge on several ranges of product / System /Solutions, be THE referent on at least one or two ranges of products
Minimum 5-7 years' experience in related function or industry
Qualified trainer and training designer. Analytical and synthesis capabilities. Basic knowledge on cost and profitability for Support activity
Committed to customers and to service with sense of urgency. Sense of autonomy and self-discipline, with cross cultural flexibility
Dynamic learner and team player with strong sense of responsibility for coaching others and facilitating the integration of new comers. Able to analyze, recommend, and challenge proposals to create most effective solutions
Strong ability to make decisions or give business-based recommendations, and present topics to senior management or project team meetings

Senior Service Engineer Resume Examples & Samples

7+ years’ professional experience in cloud-based or online services security engineering, or service engineering
5+ years’ experience in cloud-based or online services Compliance related activity
5+ years’ experience in Program Management, creating a security framework, SIRRP process and forensic handling methods
4+ years’ experience creating a reusable security framework working with Corporate security and broader corporate programs
5+ years online service compliance team and has completed more than 2 annual audit cycles
4+ years’ Experience with cyber security in one or more of the following disciplines: network engineering, Windows Server, SQL Server, Active Directory, public key infrastructure, web applications

Senior Service Engineer, Abu Dhabi, UAE Resume Examples & Samples

Ensuring the service is executed in accordance to ABB’s guidelines, trouble shooting manuals and OHS standards
Repairing of drive modules coming to service center, based on need
Prompt response to customer calls
Attending jobs with complete preparedness, complete ownership to give professional approach and to ensure quick and correct completeness of the job
Performing warranty repairs and complete warranty handling procedures
Updating details of installed database
Providing the End User with consultancy service with regards to the maintenance procedures and spare parts supply in accordance with ABB guideline thereby increasing the reputation of ABB and where applicable generating additional sales
Ensuring timely completion of site reports, time sheets etc
Accountability for spare parts, tools and equipment that are / is required in order to complete the job at hand
Ensuring availability over phone / E-mail (except during Annual holidays)
Handling 24 / 7 emergency telephone periodically and providing technical support to customer

Senior Service Engineer Resume Examples & Samples

Participate in service capacity planning and demand forecasting, software performance analysis Machine Learning and system tuning for resource optimization
Create Measures, tools & reports on client & service Performance
Drive design and code changes to drive improvements
Experience in data structures, algorithms and complexity analysis. Experience with Azure or cloud services

Senior Service Engineer Resume Examples & Samples

8+ years experience in either web services, virtualization and cloud concepts
5+ years experience in many of the following
Visual Studio Online, build & test controllers, and complete understanding of Agile framework

Senior Service Engineer Lead Resume Examples & Samples

Drive resiliency, performance, and reliability into Service designs
Drive Live Site process for Customer Experiences portfolio focused on minimizing impact of Service outages while quickly removing design failure points to prevent future service impacting events
Influence future designs to ensure manageability, scale, resiliency, and reliability are designed in

Senior Service Engineer Resume Examples & Samples

Experience with supporting or engineering solutions for Azure Public Cloud, Server Virtualization, Enterprise Storage, Networking, System Center Products, and AppInsights. (5+ years)
Strong scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript. Strong coding capabilities in C# and scripting capabilities in one or more of the following: PowerShell, TSQL, VBScript, etc. (5+ years)
Experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration. Performance Troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. SQL Extended events, troubleshooting complex SQL issues, debugging TSQL code. (5+ years)
SSRS report development and troubleshooting, knowledge of SSIS & SSAS and related troubleshooting skills. (3+ years)
IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management. (3+ years)
Working knowledge of Load Balancing solutions like HLB, ASLB etc. and how they are used in highly complex and available enterprise environments (3+ years)
Knowledge of Monitoring tools such as SCOM, OMS or any other

Senior Service Engineer Resume Examples & Samples

Plan the next generation of Microsoft's Enterprise network as part of a team of senior networking experts
Strong written and verbal communication skills. Demonstrated leadership ability, strong team player who enjoys a fast-paced atmosphere
Ability to learn very quickly in a fast-paced environment

Senior Service Engineer Resume Examples & Samples

Complete project assignments on-time and on-budget
Use Subject Matter Expertise to identify components of Electrical Power Generation Equipment or Oil & Gas Equipment, and map those components to GE Digitals APM platform (powered by SmartSignal)
Working knowledge of interpreting piping and instrumentation diagrams (P&IDs) and process flow diagrams, in Power Generation equipment, Oil & Gas, or Mining industries
Use GE Digital software to design and build models to diagnose equipment failures and performance problems
Configuration of the GE Digital software, and mentoring others
Collaborate with other GE Digital software groups to provide one GE solution to customers (as defined in project scope)
Participate through the entire project life cycle including scoping, design, testing, implementation, and training
Collaboratively work with customers to obtain scope and solution design approvals, as well as negotiating scope changes
Proactively solve problems, breakdown barriers, and implement solutions utilizing the collective skills of the GE Digital APM Practice team, and other GE divisions, as required
Follow the GE Digital project implementation processes including the use of project estimation techniques, design tools, development of schedules, and maintaining project management records as required
Foster strong working relationships with the monitoring team (GE or customer), Globalcare, and IT
Bachelor of Science Degree in Mechanical, Chemical, or Electrical Engineering
Minimum of 3 years of either Power Generation or Oil & Gas industry experience
Language: English fluency
Familiarity with operation and maintenance of equipment used in Power Generation or Oil & Gas applications
Demonstrated ability to quickly build trust and rapport, and develop influential relationships at all levels of an organization
Good organizational and time management skills
Customer focused & strong interpersonal skills
Proven ability to write clear, concise requirements, design and general reports (good verbal and written communication skills)
Aptitude for using software tools to solve problems, and enthusiasm for continuous improvement
Ability to handle several projects at the same time in a fast paced environment
Experience using time-series databases

100

Senior Service Engineer Resume Examples & Samples

Design and implementation for long haul and metro DWDM systems, focusing on infrastructure standardization
Support engineering and operations as required to resolve and report out technical issues
Self-starter with expertise in DWDM, ROADM, and optical networking
Thorough understanding of optical theory, transport networking technologies, and the operation of optical transport systems
Optical troubleshooting skills using OTDR, OSA, BERT, and optical power meters
Strong scripting and automation skills using PERL, Python or other scripting languages
Knowledge of REST, Syslog, SNMP, and optical Element Management Systems
Knowledge of IP fundamentals along with a basic understanding of IP networking MPLS, BGP, ISIS, and OSPF
Experience working with optical transmission and optical network management systems
Experience managing and troubleshooting optical networks
5+ years of experience as a Service Engineer or Network Engineer required. Acceptable related experience includes: Transport Design Engineering, Transport Operations, Transport lab environment, etc
MS or BS in related engineering discipline

101

Senior / Service Engineer Resume Examples & Samples

Execute after sales business activity, preventive and condition based maintenance, trouble-shooting, repairs and commissioning
Active co-ordination with operation supervisors for optimal service potentials from regular customer interactions
Proactive involvement in self learning and practical exposure for continuous competence and productivity improvement
Maintain high level of personal leadership on safety and quality on work performed as well as documentations
Reports early any technical, contract, quality, program or cost issues to management along with recommendations for resolution
Understand customer needs & manage customer relationships

102

Senior Service Engineer Resume Examples & Samples

Regular attendance to site for meetings, installation, testing, commissioning, maintenance activities both in person and remotely as part of a 24x7 on call roster
Perform factory and site acceptance tests, identifying actual and potential non-conformances
Assist with project management, planning and review of technical decisions and challenges
Develop and maintain documentation, drawings, technical and activity reports in a timely manner, also assist with proposals, quotations and estimates
Strive for, develop and maintain technical best practice
Provide mentoring and development of less experienced technical staff as well as job project/contract training for customers
Additional activities to meet contracted requirements and/or to provide customer service and support
Systematic diagnosis and troubleshooting of maintained systems
Tertiary engineering education is essential as is eligibility for membership of Engineers Australia
Extensive experience delivering industrial automation &/or telemetry &/or IMS projects &/or services
Leadership of small engineering teams in the successful delivery of projects &/or services
Minimum of 800 hrs of customer &/or site experience i.e. customer office, on-site or remote
Experience in commissioning medium to large projects/site work &/or managed service agreements
Broad understanding of industry product offer including competitor products, ideally an advanced understanding of Schneider platforms
Sufficient domain experience to competently interpret process descriptions and to develop technical DSS/FDS and system designs
Strong understanding of the water industry is essential
Excellent communication and interpersonal skills and high competence with MS Office
Ability to manage conflict and liaise with demanding clients

103

Senior Service Engineer Resume Examples & Samples

Collaborate with other Architects, business and technical teams to gather SAP requirements to develop platform roadmaps. Must have a strong focus on the end-to-end customer experience
Lead feature team to implement SAP solutions that are scalable and resilient
Guide the organization on how to take advantage of SAP technologies to build world class, innovative solutions
Work with partner teams for capacity planning, defining service requirements, and designing end-to-end service telemetry
Enable SAP to run on Azure
Align SAP solutions with Security and Compliancy best practices
Become a SAP Technical Subject Matter Expert
Present to internal and external customers and at industry events on SAP best practices
SAP HANA or S4/HANA configuration, deployment and operating experience
Experience with SaaS Integration
Master’s Degree in Computer Science, Mathematics, or related sciences; or equivalent experience

104

Senior Service Engineer Resume Examples & Samples

Own and drive support quality on behalf of the product, leading our top tier team and training/mentoring our initial responder team
Represent the support channel and be a strong customer voice within the engineering team
Collaborate with engineering to drive high-customer-satisfaction closure to support issues while highlighting top product improvement opportunities
Collaborate with peers to drive consistency across the organization and with partners in other business units to drive improvements to services and offerings
Maintain individual and team cohesiveness and morale
Conduct case reviews to ensure adherence to standardized case management standards, to monitor for customer dissatisfaction, and to ensure that we continually deliver high quality service
Respond to escalated customer cases in a timely manner, ensuring appropriate resources are assigned; engage directly customers, product, and senior leadership to manage customer escalations
Great customer service skills and prior customer-direct technical support delivery experience (as either a manager, a technical lead, a support engineer, or similar) required
Knowledge of software engineering, diagnostics and related concepts, ability to easily drive productive technical conversations with software engineers
Demonstrated ability to lead teams of diverse people, preferably in a technical environment
Experience building and maintaining productive relationships across organizations and geographies
An understanding of support processes and customer expectations
Proven organizational and planning skills
Ability to work effectively in a dynamic, changing environment

105

Senior Service Engineer Resume Examples & Samples

Architect, design, write and deliver high quality software that powers ever increasing demands of availability, reliability, security and performance of core Commerce services
Define and establish automation framework to solve problems for web-scale services through creativity and automation
Be the technical lead for project teams to manage priorities and analytical methodologies
Stay on top of industry trends, standards from security and scalability perspective to Lead and influence design decisions to build services right ground up
Design and deliver cutting edge monitoring solutions/apps with self-healing capabilities
Build real time dashboards that enable outstanding data insights for critical decision making capabilities
Work with peer and senior SRE developers to ensure code quality and engineering lifecycle best practices are held at a high bar
Bachelor’s degree in CS or equivalent with strong problem solving capabilities
At least 5 + years of Software development engineer
Great design and problem solving skills, with a strong bias for quality and engineering excellence
Experience in Azure/AutoPilot/Cosmos

106

Senior.service Engineer, Qatar Resume Examples & Samples

Ensure the service is executed in accordance to ABB’s guidelines, trouble shooting manuals and OHS standards
Following all relevant OHS rules and training requirements as well as keeping the often very tight time schedule agreed between End Users and ABB sales
Repair of drive modules coming to service center for repair
Attend jobs with complete preparedness, complete ownership to give professional approach and to ensure quick and correct completeness of the job
Ensure proper team work and support each other in the team whenever required
Perform warranty repairs and complete warranty handling procedures
Update details of installed database
Provide the End User with consultancy service with regards to the maintenance procedures and spare parts supply in accordance with ABB guideline thereby increasing the reputation of ABB and where applicable generating additional sales
Stay in constant touch with the product support line to make sure that the End User is completely informed about the progress of his service work at all times
Ensure timely completion of site reports, time sheets etc
To support team leader activities during the absence of team leader
Provide customer training for ABB products
Ensure availability over phone/ E-mail(except during Annual holidays)
Provide customer trainings whenever required
Handling 24/7 emergency telephone periodically and provide technical support to customer

107

Senior Service Engineer Resume Examples & Samples

Installation and Service of the Electronic Article Surveillance systems
Installation and Service of the Intrusion Alarm systems
Installation and Service of the Access control and other security products

108

Japan Senior Service Engineer Resume Examples & Samples

Responsible for Ultrafast, ION, CW, Pulse Laser field service (mainly in Japan)
Technical support of those lasers (phone call, e-mail)
Documentation for customer, internal report, and etc
Job data processing on our Database (CRM, Quotation)

109

Senior Service Engineer Resume Examples & Samples

Customer / Partner escalation management across multiple teams
Support the field and marketing with customer opportunities, escalations & on-boarding assessments
Determining, establishing, and managing service engineering policies, processes, and documentation (including supporting data gathering and analysis)
Represent service team on broader servicing initiatives and provide project leadership where appropriate
Provide consolidated communication by updating the organization and key stakeholders on service status and progression
Incident and Communications Management responsibilities (to support 24x7x365 Service operations)
Issue triage and validation, with coordination and engagement with other Service Engineers and with product development team members for more in-depth investigation and resolution, issue tracking, and status communication
Experience working in an online service environment
Excellent project management, decision-making, strategic thinking, problem solving and negotiating skills
Ability to work effectively under a deadline and in a multiple demand environment
Self-motivated with high level of energy and drive
The ability to understand and communicate highly technical problems to key stakeholders and executives
The ability to summarize technical issues in writing to internal stakeholders and partners, as well as to external customers
A 5+ years of demonstrated work experience in business or operational management
A 5+ years of software program or project management experience
BS or MS in Computer Science or equivalent (MBA a plus)
Previous experience with CRM or ERP is not required - but a bonus

110

Senior Service Engineer Resume Examples & Samples

BS or BA degree (In lieu of degree, 4 years’ relevant work experience)
3 years of experience in networking technologies, Internet transit, peering or network transport
MS or Ph.D. in Computer Science, mathematics, applied science, or related field
Knowledge of scripting languages such as perl, python, C based programming, java, javascript, etc

111

Senior Service Engineer Resume Examples & Samples

2+ year experience diagnosing and applying OS/Application Patches
2+ years experience with machine monitoring, growth planning and hardware procurement
2+ years experience working hands on with TCP, DNS, DHCP, Static networking and configuration

112

Senior Service Engineer Resume Examples & Samples

Work with the Vendor on the above installation and Service
Applies principles, concepts, practices and standards of professional field to projects and assignments
Develops working knowledge of industry practices and standards
Researches and interprets factual information
Identifies inconsistencies in data or results
Should be having good communication skills

113

Senior Service Engineer Resume Examples & Samples

Utilizes instructions and pre-established guidelines to perform the functions of the job
Interprets service manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools
Has knowledge of computer software applications and equipment
Required: 3 to 5 years related work experience. Preferred: 5+years of related work experience
Qualified candidates must have a strong business sense, demonstrated analytical thinking ability, strong organization & process management skills, and effective communication skills that enable customer & cross-functional interaction
Effective communication / presentation skills required
Ability to interact with individuals at all levels of the organization required

114

Senior Service Engineer Resume Examples & Samples

Proliferate a DevOps culture and leverage SCRUM and continuous delivery practices
Read/write/design and/or configure end-to-end service telemetry, alerting, and service self-healing capabilities
Ability to work with service teams and own Live Site Reviews and corrective action plans
6+ years of experience in Development or operations or software engineering or service engineering
Experience with automation related to deployment, recovery, or other manual processes or predictive analysis techniques
Strong team collaboration skills
Ability to seize opportunities and execute with limited guidance or direction

115

Senior Service Engineer Resume Examples & Samples

Responsible for design and architecture of service tier
Works with Technical Leads, Enterprise Architects, Marketing, and Product Managers to ensure architecture design match the requirements of the business
Leads engineers to develop micro services and prototypes next generation of applications and proof of concepts for the new technologies
Designs, builds, and executes tests against services as part of a continuous integration model
Supports and maintains Enterprise wide standards for design and development
Sets up best practices for software development and test

116

Senior Service Engineer Resume Examples & Samples

Customer obsessed, data-driven, speed oriented, and quality focused
Leadership and confidence: willing to take on big challenges, advocate a position, build a business case, and influence others
Optimism, resiliency, and flexibility with evolving business needs/requirements
Executive maturity
Focused on strategic deliverables but can also deliver by diving deeply into day-to-day operations
Own the vision and strategy for Service Communications
Synthesize technical information and deliver it to audiences of varying technical levels
Manage vendor delivery in accordance to SOW
Review invoices ensuring best pricing, services accuracy, and ensure are submitted in a timely manner
Incident and Communications Management responsibilities (to support 24x7x365 Service operations) Including regular on-call escalation coverage
Solicit feedback, collect data, understand the service communications landscape
Make data driven decisions to define the strategic direction of the communications team
Providing regular updates to senior leadership across the organization on communication programs
Define and monitor key quality metrics, and implements initiatives to drive improvements
Drive a healthy and collaborative team culture and a growth mindset
Operations Management Experience

117

Senior Service Engineer IP Mpls Resume Examples & Samples

You manage and execute network projects coming from the engineering department
You’ll assure network availability/quality and perform active and reactive maintenance actions together with other internal teams
You’ll interact with our vendors in order to follow up on reported issues
You’ll take part in a guard duty service to support our 24/7 organization
You’ll continuously follow the technical evolution of the network

118

Senior Service Engineer Resume Examples & Samples

B.S. in Computer Science, Engineering, Information Science or equivalent
Proven product/service portfolio vision and strategy execution
Ability to drive large projects with high collaboration and leadership with stakeholders and customers throughout the company
Serve as a bridge between business need and technical implementation
Ability to manage multiple projects and be comfortable operating within a fast-paced software and services engineering environment
10+ years of managing technical services, with deep knowledge and experience in waterfall and especially agile frameworks
Strong verbal and written communication, negotiation and cross-group collaboration skills
Passion for providing high quality end user experiences and customer service
Strong problem resolution, critical and strategic thinking, influence without authority, judgment, decision making skills required
Strong technical background and desire to innovate
Familiarity/Exposure to VSTF and related tools/processes [VSO preferred]
Certified Scrum Master and/or Product Owner
Cloud: Understanding of Azure WebRole, Azure VM and Azure Service Bus, App-Fabric
O365: Skype for Business, Exchange, Voice & Video Conferencing Solutions

119

Senior Service Engineer Resume Examples & Samples

With minimal to no guidance, actively participates in development of new application, product launch testing plan, data analysis, and/or communication of results
Works with new and established customers to identify technical specifications
Documents and prepares product specifications incorporating PolyOne products and services into customer applications
Develops testing for customer specific production needs
Manages successful resolution of customer complaints/issues. *LI-CB1
Bachelor’s degree in Chemistry or Related
Requires 5+ years direct, relevant work experience with the ability to operate independently
Working in cross functional teams
Experience in Environmental Health & Safety
Experience in Design of Experiment

120

Senior Service Engineer Resume Examples & Samples

You're a technical leader able to coordinate across multiple engineering teams and disciplines to delivery complex projects
You're a technically focused, experienced engineer and enjoys solving the challenges of scale and integration through code
You continuously evaluate and apply new and/or emerging technologies to meet appropriate business goals
You're the engineer that sees the technical pathway through late breaking changes and emergent priorities and can bring thoughtful and critical decision making emphasis to any business+technical discussions
You embrace conflicting ideas and leverage data and experimentation to help make key decisions
Understand user identity concepts and implementations, especially Active Directory and Federation scenarios
Understand and troubleshoot networking problems, configuration and application workflow changes. Ability to influence, including partners and technical teams across organization
5+ years of C#, C++, Powershell
MS of PhD in Computer Science, Mathematics, or Computer Engineering or relevant work experience

121

Senior Service Engineer Resume Examples & Samples

Positively accept your assigned service calls and execute as required to the customer's satisfaction
Communicate with the customer to understand the scope of services work required and formulate timely, effective solutions
Communicate internally within the Emerson organization to obtain additional support as required
Initiate the site service report upon job completion or per job requirements
Pursue complex and problematic troubleshooting jobs until a solution is achieved
Execute factory and site acceptance tests in coordination with the project managers
Pursue service jobs and opportunities by continuous communication with the key customers

122

Senior Service Engineer Resume Examples & Samples

4+ years in a service support role
2+ years- Strong ability to implement operational efficiencies through scripting, i.e. automation
3+ years Proficient understanding of Microsoft products, software lifecycle methodology. Moderate to deep knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services)

123

Senior Service Engineer Resume Examples & Samples

Hands on Experience in Maintenance, troubleshooting of various Gas industry related equipment including Filtration, heating, pressure reduction & metering skids
P & ID knowledge, Basic gas regulating and metering skid Concepts etc
Understanding of the industrial and gas distribution skids and interface with DCS / SCADA
Understanding of the cost structure & up gradation of service agreements

124

Senior Service Engineer Resume Examples & Samples

Actively engage early in the service lifecycle interfacing with designer architects and leads to influence service readiness
Own serviceability, reliability and quality, measure service health and influence service KPIs for services
Work across disciplines to design secure and resilient service architectures across platform services and standardize topologies. Deliver and contribute to site availability, reliability and sustainability
5+ years’ experience in supporting the service design, development, and uptime of 24 x 7 enterprise systems
Experience with internet application architecture, load balancing, firewalls, NAT, Internet and routing protocols(HTTP, HTTP/2, ASLB, SIP, UDP)
Thorough understanding of TCP/IP fundamentals(DNS, SSL, MTLS), general networking technologies, network architecture and connectivity troubleshooting, switching/routing concepts, and configuration of Load Balancers as well as Content Delivery Networks (CDNs)
Experience in performance monitoring, troubleshooting and site management for client/server architectures, particularly in Windows Server 2012, IIS, and troubleshooting tools such as LogParser, Netmon, HTTPWatch, WinDBG, WireShark and other open source tooling
Experience with Azure a plus
Experience with Telecommunication industry a plus

125

Senior Service Engineer Resume Examples & Samples

5+ years experience as a Service Engineer
BS/MS in Computer Science or equivalent industry experience
Excellent knowledge of Azure
Excellent Powershell scripting, problem solving and debugging skills
Great team member and communicator

126

Senior Service Engineer Resume Examples & Samples

8+ years in service support or software engineer role
5+ years - Strong ability to implement operational efficiencies through scripting, i.e. automation
3+ years - Proficient understanding of Microsoft products, software lifecycle methodology. Moderate to deep knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services)
Familiarity & Experience in many of the following: - REST - JSON - XML - MySQL/SQL Server/SQL Azure/NOSQL - C#/Java - Powershell/Bash - Windows Server/Azure/AWS
Bachelor’s Degree in Computer Science, Mathematics, or related sciences or equivalent work experience
Preferred Requirements

127

Senior Service Engineer Resume Examples & Samples

Manage Monroe, NC and Columbia, KY Technical Service Centers which includes Oil & Gas, Power Generation, Commercial Marine and General Industrial vertical markets
The position will support All Americas customers using IMO, IMO AB, Allweiler, Houttuin, Warren and Zenith Brand Pumps and provided ancillary equipment
Areas of responsibility include troubleshooting support to America’s distributor service centers, technical customer service and aftermarket support
Evaluate in-house returned pumps, prepare and present quotations for repair services
Participate in preparation of pump/system Maintenance Operation and Instruction Manuals
Global support coordinator for Houttuin and Warren brand product
Start-up and commissioning services for Colfax Fluid Handling products and auxiliary support systems including oversite of installation, alignment of system packages
Supervision of field repair or rework of multiple pump technologies with pumping element size ranges for one inch pumping elements to nine inch elements
Prepare and present on-site pump/system operation and maintenance training programs in class room environment and hands-on instruction
Manage after-hours emergency service calls
Ongoing continuous improvement activities for Monroe and Columbia, Kentucky

128

Senior Service Engineer Resume Examples & Samples

Monitor & respond to security events, potential vulnerabilities, exposures, and policy compliance issues
Provide security incident response and management, investigation, and consultation from incident start to issue closure
Evaluate security advisories and vulnerabilities to determine potential impact to specific services and environments
Provide and interpret security service metrics, key performance indicators and other reporting data. Create executive summaries and brief colleagues, peers, and executive stakeholders on incident activity
Evaluate security risks and threat intelligence and develop strategies and tactics to defend against evolving conditions
Create technical documentation such as case records, troubleshooting guides, standard operating procedures, and frequently asked questions
3+ years experience in a Service Engineering or Support role
1+ years experience in Security Risk and/or Threat Assessment methodologies
3+ years Windows and network analysis skills required
CISSP and/or GIAC certification or equivalent
Ability to drive large, complex programs and solutions
Forensic and *nix skills
In-depth understanding of highly complex internet-based systems
The ability to analyze problems and make appropriate decisions quickly
Strong written & verbal communication and presentation
Experience in developing correlations between disparate event sources and data sets
Experience with Microsoft SQL and other relational databases
Highly developed analytical skills and demonstrated judgement to make appropriate decisions quickly

129

Senior Service Engineer Resume Examples & Samples

Set and execute on the service strategy, ensuring a high level of client satisfaction and service delivery
Key technical strengths include an in deep understanding of building scalable service provider and enterprise network infrastructures based on IPv4, IPv6, Multicast, MPLS, and OSPF/BGP
Be able to work with customers to understand their network requests and translate into engineering solutions that can be maintained and operated to the satisfaction of the end user and meets all scorecard metrics for the larger organization. Coordinate engineering efforts with the networking team
Define services to meet evolving worldwide customer needs
Reviewing customer’s IT systems and recommending services/solutions to improve security, service, reliability
MLS financial management including oversight of the related MLS service and budgets, and developing and maintaining chargeback models, if applicable, for the related MLS services
Lead regular Service Reviews with Leadership to ensure appropriate level of visibility across service strategies, projects, and metrics
Conduct regular business reviews with MLS customers and partners; creating and maintaining appropriate service level agreements & partnerships
Participate and support problem and change management best practices to ensure repeat incidents / customer impacting issues / systems issues are addressed and fixed permanently
Manage and develop key aspects of the MLS business, collecting business requirements for service enhancements or new service creation
Manage MLS service metrics and applying measures to improve service delivery
5-6 years of data center/lab/IT Operations or Service Management experience
3 years’ experience Networking technologies including IPv4, IPv6, MPLS, BGP, OSPF, IS-IS, and protocols under development at the IEEE and IETF
Experience with managing and maintaining IT security processes and procedures
Experience in developing solutions for customers
Experience with performance monitoring, troubleshooting, and site management for client/server architectures
College degree in Computer Science, Engineering, or related technical discipline is preferred but not required. ITIL / MCSE / CCNA certifications are a plus
Strong candidates should be knowledgeable of future IT trends in multiple areas such as security, network and system virtualization, WAN routing, datacenter ecosystem, disaster recovery, and wireless networking
Ability to balance workloads while collaborating with peers in building and supporting the next generation of IT services
Attention to details and structured designs
Strong customer service skills with the ability to work effectively with diverse groups of people at various levels within an organization
Sound technical problem resolution, judgment, negotiating/prioritization, and decision making skills

130

Senior Service Engineer Resume Examples & Samples

To perform in-house testing and calibration of the analyzers/analytical system shelters and in-house repair and diagnostics of returned analytical instruments
To conduct Fat Acceptance Test (FAT), Site Acceptance Test (SAT), Start Up and Commissioning of Analytical Systems
Provide technical solutions to improve the performance of analytical equipment and meet the specific needs of customer applications
Train and provide technical instructions/assistance/site supervision to customers with regards to the installation, commissioning, operation, repair and maintenance of equipment
To comply with Company’s safety work policies and procedures
Any other job assigned by Service Manager

131

Senior Service Engineer Resume Examples & Samples

Participating in a rotating shift pattern to provide a 24/7/365 service
Carrying out maintenance, repairs, testing and inspection of building, mechanical and electrical services, associated systems, plant and equipment, in accordance with relevant standards and operational procedures
To provide a customer-facing, highly responsive maintenance service to the Leeds Oncology Wing
To undertake a wide range of reactive and planned maintenance tasks and carry these out to a very high standard
To provide technical guidance, assistance and information to other members of the maintenance team
To maintain, service and repair a wide range of the building services listed below
Qualified time-served engineer with ample post-apprenticeship experience is required
Healthcare experience desirable but not essential
Cross-trade experience would be advantageous

132

Senior Service Engineer Resume Examples & Samples

Build relationships within ODSP engineering and across the FastTrack and Product Marketing Group to ensure understanding of customer outreach methods, processes and adoption blockers
Define and drive reporting requirements with FastTrack and OneDrive SharePoint telemetry team Incubate proposed adoption enablers through the FastTrack prior to deployment to the at scale teams Cross reference adoption blockers across all customer types and drive for standardization where appropriate
Partner with other Adoption PM’s across services to leverage best practices for driving usage Enable two-way communication between engineering and FastTrack teams through use of the Buddy SME Program
Program management support of a subset of key customers falling within our Support ++ program offering, managing customer outreach and acting as advocate to eliminate blockers to full adoption of Sharepoint and OneDrive
Monthly report out on adoption program to key stakeholders including CVP
1+ years working on cloud services
Serious project management skills - cross-org, exec-level reporting, clear & concise representation of issues, relentless pursuit of mitigations for top issues/risks
Hands-on experience working with PM and Engineering via specs and bugs
A BS/BA degree in Computer Science, Engineering, Information Systems, Mathematics or related field preferred
Strong verbal and written skills (clarity of messages, crispness in delivery, timeliness, and accuracy) required
Excellent cross-group collaboration skills, issue/risk management, team building, particularly when working with virtual teams
Superior judgment, problem resolution, negotiation, decision-making skills, and the ability to work under continual deadline pressure required
Demonstrated ability to work with multi-organizational, global teams composed of individuals with subject matter expertise/domain knowledge
Proven ability to identify and work effectively with key stakeholders on complex cross team projects or problems

133

Senior Service Engineer Resume Examples & Samples

Develop technical specifications required for established ColorMatrix customers
Management of allocated customers within the 'cell' including organising samples, equipment items & new product development work, etc
First point of contract for customer quality issues and recommendations on the next steps to the 'cell'
Demonstrating ColorMatrix values on-site with customers
Education of customers on ColorMatrix products and their benefits
Completion of TS reports with customer sign off and use of SFDC

134

Senior Service Engineer Resume Examples & Samples

4+ years’ experience in the following functions
Experience in development, design or support at scale
Experience working on high availability distributed systems
Proven track record of success
Experience building systems in the cloud
Automation of testing configurations and performance
Experience in Code or Script Development
Experience in Managing end to end services
Bachelor’s degree or equivalent experiences
Hands on customer experience

135

Senior Service Engineer Resume Examples & Samples

Responsible for instruments installation and Warranty service in the Field
Responsible for part of each territory service
Responsible for Billable service and promote the service contact
Responsible Accessories & Consumables sales
Minimum 3 years working experience in AS instrument field
Good communication abilities with customers and colleagues
Business acumen, commitment, passion and flexibility
Willing to travel intensively and adapt to customer working hours
Physically fit for field works

136

Senior Service Engineer Resume Examples & Samples

Collaborate with business and technical teams to gather SAP requirements to develop solutions
Must have a strong focus on the end-to-end customer experience
Enable SAP to run on the cloud
Align SAP solutions with Security best practices
Present at industry events on SAP best practices
ABAP Development
LiveCache
TREX
HANA

137

Senior Service Engineer Resume Examples & Samples

3+ years of service engineering experience in a related field is required
1+ years of experience with enterprise firewall technologies
1+ years of experience developing content/use cases, monitoring security event or other systems telemetry data
1+ years of experience in network growth, interconnectivity and/or remediation activities
1+ years of experience in a multi-vendor, geographically diverse environment
Good understanding of windows servers and server based technologies

138

Senior Service Engineer Resume Examples & Samples

Implement and continually improve operational and service requirements for Live Site incident management to enable a sustainable and reliable service
Provide long term statistical trending and analysis that uses real service data to increase quality and drive down Time to Detect and Time to Mitigate incidents
Drive analysis and insight of incident management and problem management data and metrics to identify specific actions that yield improvements in service quality
Develop automated solutions to provide quicker access to data and reports, reduce manual errors, and improve productivity
Ensure the right level of visibility with the Intune Leadership Team for incident management and problem management metrics and insight at the appropriate forums (i.e. weekly PIR meetings, monthly service health reviews)
Collaborate with partner teams for establishing partner engagement and escalation process
Provide engineering designs for different workloads around incident, change, security and compliance. Ensure efficient standard operating procedures are defined, adhered to, and generate the right evidence that allow us to pass external audit certifications/attestations (i.e. ISO, SOC, FedRamp)
7+ years in the IT industry with broad engineering experience
3+ years of experience working with online services
Demonstrated incident management for large online services troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
Experience with Azure is a strong plus
Previous working experience in an SRE or DevOps engineering model
Demonstrated experience with various software development methodologies such as SCRUM and familiarity with the role that service engineering plays in the delivery process
Provide and interpret service metrics, key performance indicators and other reporting data
Create executive summaries and brief peers, and executive stakeholders on incident activity

139

Senior Service Engineer Resume Examples & Samples

Participate in on call coverage rotation - Provide leadership to all customer facing teams during incidents
Drive continuous improvement in the Azure platform incorporating feedback from internal/external customers
Participate in the design of V. Next architecture for Cloud infrastructure services, focusing on strategic customer support scenarios
Enthusiastic, self-motivated, and a great teammate
Excellent collaboration, organizational, time management skills
Data driven with a focus on business results for projects undertaken
Demonstrated ability to develop key partnerships
Strong, demonstrable development and/or cloud services expertise in one or more of the following technologies is desirable
7+ years of experience with Service Engineering
Service Engineering experience in a 24 x 7 x 365 enterprise environments, highly preferred
Desired Technical expertise on Azure services and capabilities and/or cloud platforms, understand
Fluency in one or more automation languages (PowerShell, VB, VBScript, C#, etc.)
Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third party vendors
Understanding of High Availability, Disaster Recovery, Business Continuity, Performance Tuning, preferred
Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration
Desired Strong knowledge of Windows Platform or Linux, developer tools and ability to diagnose and debug user code
Experience with managing and prioritizing multiple tasks in accordance with high level objectives/projects
Desired BS/BA in Computer Science, Engineering, Math or equivalent experience

140

Senior Service Engineer Resume Examples & Samples

5+ years of experience in Service Operations or Engineering environment. Demonstrated experience with implementing projects and new initiatives in this type of environment
3+ years’ experience in providing high level production support services. Track record in successfully planning and supporting large scale, geo-distributed, high availability enterprise systems
Experience with one or more of the following Process Methodologies - Six Sigma, ITIL, PMI/PMP, MOF, DevOps, Site Reliability Engineering
Knowledge of Security Requirements and guidelines of Identity Systems such as Multi-factor Auth, Provisioning, Credentials etc
Previous expertise working in a compliance-focused setting

141

Senior Service Engineer Resume Examples & Samples

Architect and deploy infrastructure (such as ArcSight ESM, Loggers, Connectors)
Manage day-to-day administration and assist in service operations
Build and manage security monitoring detections
Design end-to-end service telemetry, alerting and self-healing capabilities on point solutions
Analyze real-time and trending service behavior through telemetry
3+ years hands-on experience with a commercial SIEM (ie. ArcSight)
Should have strong knowledge of architecting, deploying and administering a commercial SIEM
Systems scripting skills, like Python and PowerShell

142

Senior Service Engineer Resume Examples & Samples

5+ years experience in Security Risk, Incident Response or Threat Assessment
Familiarity with the following
Demonstrated forensic experience
nix skills
PowerShell and PowerBI

143

Senior Service Engineer Resume Examples & Samples

Key focal point for maintenance and support for the thin clients, blade infrastructure and virtual infrastructure
Maintain PCD OT equipment reliability and availability to assure plant production
The Incumbent is responsible for all OT and PCD security related aspects of the PCD comprising of major systems including DCS, IPS/FGS, QMI, Electrical and Sub-Systems This will include 1st & 2nd line maintenance, Maintenance Strategies and Support Services with dimensions comparable to those in a large size refinery
Support all infrastructure components in the PCD (Network, Windows, Thin clients, Blade infrastructure, VMWare)
Review PCD OT Security aspects of all data communication channels and technology selections for data transfers between systems in the PCN and systems in other networks
Ensure that the necessary asset registers containing information on all systems, network components and applications in the PCD have been produced and maintained, including all required configuration details
Assure that all systems equipment and network components have appropriate backup/restore arrangements and related disaster recovery capabilities
Assure stringent access control management for all PCD OT systems and arrange as appropriate with the various stakeholders to ensure competence management of all authorised users
Monitor servers, networks and communication equipment for any security alert using implemented tools, systems and applications
Monitor and execute user access control and user profile management for servers and networks based on documented business approval
Review security logs and provide reports for identifying potential intrusion into systems and networks, and escalate potential incidents as necessary, and to ensure the incident is properly investigate, remediated, reviewed and closed
Manage antivirus solutions to ensure all PCD nodes receive effective and up-to-date endpoint protection
Perform security updates of operating systems based on recommended frequency
Manage passwords for the applications and systems in the PCD
Regularly verify that only authorised users have access to relevant systems and applications
Ensure users who leave the company, change their internal positions, or no longer have business needs for access immediately have their access rights revoked
Evaluate and document the need for back-ups (frequency, type of copy [e.g., full, partial, incremental, milestone], type of storage media [e.g., tape, hard disk, DVD, CD, floppy disk], retention period, encryption needs and number of copies) based on the documented criticality of the system
Participate in the planning of upgrades and installations of new versions of OT security hardware and software
Ensure that the implemented security controls and countermeasures work as intended
Follow up on unsolved problems/error messages with the developer/supplier
Verify that requirements for information security have been met before any new system is put into production
Document deviations from the required information security measures
Report PCD OT Security events and incidents
Handle of PCD OT Security incidents
Actively drive obsolescence in the OT landscape
Bachelor’s Degree, Telecoms or OT-related field
A minimum of 7 years equivalent field/industry experience
Proven certification and experience with VMWare maintenance and support
Proven experience with hardware blade infrastructure maintenance and support
Proven experience or certification in server/desktop infrastructure deployment and maintenance
Proven experience or certification on networks including firewalls, routers and switches or hosting/storage infrastructure design and implementation for production systems (CCNA)
Skilled in virtual hosting design and deployment
Proven experience in network and hosting/storage infrastructure design and implementation
Experience in Asset Inventory management systems, Intrusion Detection systems, backup systems, Disaster Recovery Services is highly desired
Ability to focus on customer requirements
Self-driven and energetic with willingness to learn new skills
Proven experience in Microsoft server operating system
Special Skills
Awareness of IEC 62443-2-4 standards and its implementation in the PCD
Good knowledge and understanding of Secure Site and associated services like anti-virus updates, WSUS Patching Service and Shell IT services
Familiarity with the Management of Change (MOC) process for Production Operations and ability to get work done by influencing Production Operations staff
Ability to document and describe typical and Shell-specific IACSs, PCD networks, infrastructure and data/communications
Expert level understanding of virtualization infrastructure
Expert level of Blade hardware infrastructure
A strong understanding of Shell’s industrial/OT security standards (DEPs, OneITCF)
A strong understanding of international industrial cyber security standards and ecosystem

144

Senior Service Engineer Resume Examples & Samples

Responsible for delivery of SAP Operations for large scale production implementations of critical business processes like Order to Cash, Procure to Pay for Microsoft
Drive vendor accountability to deliver quality services and optimize service costs
Demonstrate strong leadership skills and deliver operational efficiencies through Service Management/Problem Management across people, process and technology
Implement modern operations practices including CI/CD, Automation, BOTS and Machine Learning tools to help improve customer experience
Lead/Participate in Live Site Reviews with stakeholders and drive remediation/improvements
12+ years of proven SAP functional experience in one or more functional modules including SAP Sales and Distribution, Finance and Human Resources (SAP SD, FI/CO, HCM)
Sound understanding of broader (non-SAP) IT technology concepts; must have a solid understanding of software architectures, ERP systems integration technologies used to support SAP operations
Understanding and experience in leveraging machine learning, Bots and other modern operations tools/technologies to drive service optimization
Strong problem solving and algorithmic thinking capability
Strong Leadership, interpersonal, verbal, written, communication skills and ability to distill highly-complex business processes into understandable and compelling C-level business presentations
Bachelor’s degree in computer science, business or related field of study. - Graduate Degree (MBA or related Master’s degree) preferred, but not required
Skills in Microsoft Technologies - SQL, Azure - preferred but not required

145

Senior Service Engineer Resume Examples & Samples

1) delivering security rigor and practices for the data migration benefit
2) successfully collaborating with the migration team and other FastTrack teams
3) delivering automation around security monitoring and security risk prevention
BS or MS in computer science, a related field, or equivalent experience
6+ years of experience in operational security
Proven success as a security architect in a large scale, online service
Strong knowledge of SDLC and ensuring the dev and PM team adheres to standards and best practices, code reviews, etc
Experience with securing Azure or cloud basedinfrastructure
Proactive approach to monitoring and auditing for security breach/weakness
Leverage attack tools and hacking techniques to identify flaws and vulnerabilities in code and infrastructure
Deep technical knowledge of AuthN/AuthZ standards, cryptography, security vulnerabilities and remediation
Solid communication and collaboration with all areas of the team (PM, Dev, Test, Security, Ops)
Strong spec writing and design skills and ability to lead/mentor other developers in this area
Actively participate in code reviews and provide software/architectural guidance and engineering designs to mitigate security risks
Ability to understand business impact and prioritize tasks, track work items and issue resolution
Willingness to keep current with various methodologies and adapt as business demands change
Proven success in delivering through others developing
This role will require occasional travel

146

Senior Service Engineer Manager Resume Examples & Samples

Bachelor’s degree or equivalent work experience required
5+ years’ experience in Information Security or related fields
5+ years’ of professional experience in the computer software industry or services industry with exposure to product development
3+ years’ experience working with risk management frameworks, 5+ years a plus
Proven business acumen
A solid track record of achieving success through teamwork and collaboration
Knowledge of a cloud computing environment such as Microsoft Azure would be an advantage

147

Senior Service Engineer Resume Examples & Samples

To conduct Factory Acceptance Test (FAT), Site Acceptance Test (SAT), Start Up and Commissioning of Analytical Systems
To comply with company’s safety work policies and procedures
Any other job assigned by the Service Manager

148

Senior Service Engineer Resume Examples & Samples

6+ years of software engineer/service engineer experience
6+ years of experience in at least one of the following
Microsoft is an equal opportunity employer

149

Senior Service Engineer Resume Examples & Samples

4+ years experience in systems development, systems engineering, network operations, software support and/or I.T. consulting
4 Year degree in Computer Science preferred
Demonstrated expertise in Exchange Server 2010, 2013, and/or 2016
Understanding of the following protocols and how their health impacts client experience : RPC, HTTP, MAPI, SMTP, ActiveSync, EWS, POP3, IMAP4
High-level understanding of O365 Exchange, Networking, and PowerShell
Experience with software development lifecycle
Ability to use various data collection tools and methodologies to analyze problems and develop solutions
Experience with data analytics / data insights
Ability to drive product/service improvements with cross-team partners
Highly effective communication and collaboration across teams
Track and manage work within Visual Studio Online and Visual Studio 2015
Demonstrated experience of high-quality, self-directed, timely, and detailed delivery of work
Demonstrated expertise in Windows architecture (all versions of Windows)
Demonstrated ability to understand and communicate technical details with varying levels of management and peer groups
Excellent demonstrated customer service skills (both spoken and written)
Expert level technical skills in Exchange. This would be exemplified by the ability to troubleshoot & resolve complex issues via trace analysis, networking monitor, performance monitor, etc., to effectively analyze problems
Previous experience working within an Operational Center preferred
Strong working knowledge overall of Exchange 2010, 2013, and 2016

150

Senior Service Engineer Resume Examples & Samples

Demonstrated troubleshooting and problem-solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
2+ years with Project Management experience
BA required

151

Senior Service Engineer Resume Examples & Samples

Lead broad virtual teams across the company to deliver services, support and solutions
Financial management of a $10M+ infrastructure portfolio, including oversight of the related MTC service and budgets, and developing and maintaining chargeback models, if applicable, for the related MTC services
Conduct regular business reviews with MTC customers and partners; creating and maintaining appropriate service level agreements & partnerships
Manage and develop key aspects of the MTC business, collecting business requirements for service enhancements or new service creation
Manage MTC service metrics and applying measures to improve service delivery
5-7 years of data center/lab/IT Operations or Service Management experience
2-3 years of experience with managing and maintaining infrastructure and support for training solutions
College degree in Computer Science, Engineering, or any technical discipline
ITIL / MCSE / CCNA certifications are a plus

152

Senior Service Engineer Resume Examples & Samples

Publish functional, technical documents regarding the hosted environment in conjunction with marketing and product engineering Unique Job Responsibilities
Solid knowledge of Windows server operating systems as well as Windows Server 2012/2016, and Windows Client; working knowledge of Active Directory, Networking and SQL
3+ years’ Strong scripting and/or coding skills including one or more of the following: PowerShell, VB.NET, or C#
3+ years’ knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services, Networking Services)
Strong problem resolution, judgment, communication and decision-making skills

153

Senior Service Engineer Resume Examples & Samples

Design, build and manage high availability services, focusing on latency, scalability, efficiency and operability of the service
Contribute in debugging, troubleshooting complete stack of a service; drive analysis of a service outage to recommend solutions to solve problems permanently
Engage in service capacity planning and demand forecasting
Review and influence ongoing design, architecture, standards and methods for operating services and systems; assess design and code changes to drive improvements
A BS/MS in Computer Science or equivalent experience
2+ years software development experience (online services preferred)
Good scripting/automation skills Good C#, C++, C, .NET or Java coding skills
Exceptional problem-solving skills and excellent verbal and written communication skills

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