Quality Analyst Resume Samples

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E Rau

Eldora

Rau

89986 Christelle Trail

Philadelphia

+1 (555) 374 1888

89986 Christelle Trail

Philadelphia

Phone

p +1 (555) 374 1888

Experience Experience

Los Angeles, CA

Quality Analyst

Los Angeles, CA

Goodwin, Hintz and Rodriguez

Los Angeles, CA

Quality Analyst

Reviewing, analyzing, and reporting on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems
Investigating problems and developing disposition and corrective actions for recurring discrepancies
Utilizing the Manufacturing Execution System to record the results of characteristics included in Inspection Plans and Work Order operations
Inspecting for proper identity and dimensions using such measuring devices as micrometers, gauges, and calipers
Verifying specifications using purchase orders, blueprints, drawing or inspection instructions, and checklists
Performing Prohibited Material verification using both bench top XRF machine and hand held XRF machine
Coaching, mentoring and training the team

present

Los Angeles, CA

Quality Analyst

Los Angeles, CA

Schimmel LLC

present

Los Angeles, CA

Quality Analyst

present

Developing and maintaining functional automation test frameworks for web based projects and back-end services like REST APIs
Conducting quality assessments of agent/customer interactions based on ECCC Quality Standards and calibration sessions
Serving as the administration of ECCC Quality Management System (e.g. uploading new agents, ensuring Agent PCs are set up correctly, running reports, etc.)
Conducting Quality Assessments of agent/customer interactions (phone, white mail, email, social media) to Standards set by ECCC Quality Monitoring Process
Running the quality clinic to ensure nonconforming material is flowing efficiently
During in-process review, ensures that SOPs are current and effective and that staff performs routine tasks according to SOP through direct observation
Ensuring that performance and quality products conform to established company and regulatory standards

Education Education

Bachelor’s Degree in Engineering

DePaul University

Bachelor’s Degree in Engineering

Skills Skills

Strong attention to detail; highly accountable
Strong attention to detail when analyzing deliverable, developing corrective actions, and monitoring progress
Strong knowledge of Testing lifecycle and methodologies with a solid understanding of how it fits in SDLC
Proficient systems knowledge for data mining and user proficiency
Basic knowledge and understanding of the products and services applicable to the assigned area
Good knowledge and understanding of the products and services applicable to the assigned area
Strong knowledge and understanding of the products and services applicable to the assigned area
Strong interpersonal skills and great attention to detail are necessary
Good attention to detail, and able to work in a team environment
Highly analytical with strong attention to detail

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Quality Analyst Resume Examples & Samples

Provide quality assurance for The Limited’s store systems
May coordinate and monitor minor technical projects from initiation through delivery
Work under moderate supervision with some latitude for independent judgment
Provide support of corporate end users by providing advance user knowledge
Consult with peers within IT on assigned projects to leverage department best practices and methodologies
Assist business analysts in the definition of charters and requirements for changes to the store systems
Assist technical analysts and developers in the definition of specifications for development
Use development specifications to create detailed test cases
Perform testing and analysis tasks on the overall architecture of hardware, software, and networking systems
Develop, implement, and maintain test plans, schedules and scripts for system, integration and user acceptance testing
Serve as liaison between store systems and other IT systems within The Limited in the coordination of testing
Serve as liaison between store systems and The Limited’s third party vendors in the coordination of testing
Perform usability testing for total system performance, reliability and security
Maintain a record of test progress and test results via use of manual tracking or automated testing tools
Communicate testing status to business and IT management. Raise awareness of issues from testing that may prevent projects from being completed on schedule and within budget
Coordinate load testing with third party vendors to ensure acceptable system performance during expected peak traffic periods
Create process documentation and new feature/functionality
May play a role in the training of end user and technical support personnel
Degree in Computer Science, Management Information Systems or equivalent experience
1-3 years of experience in quality assurance and change management and/or development environment
Experience in programming and/or systems technical support areas preferred
Experience serving in a quality assurance role within a retail organization preferred
Familiarity with automated testing tools and issue tracking solutions preferred

Quality Analyst Resume Examples & Samples

Need to be able conduct end to end testing of applications and is required to conduct various types of testing such as regression testing, functionality testing, performance testing, stress testing, black box testing
Expected to be participating in all phases of SDLC
Responsibilities will also include creation and execution of detailed test plans and scripts to verify software functionality and adherence to business requirements
QA Analyst will apply proven analytical and problem-solving skills to help validate IT/Business processes through careful test data creation, Test Scripts and test plan. Should have ability to write Test Scripts based on Functional Specifications and Technical Specifications
QA analyst will apply technology domain knowledge and functional knowledge to identify all the defects prior to migrating the code to next level
Test execution of scripts will include progress reporting and defect tracking, defects updating
Will be required to participate in internal process and procedures improvement projects

Quality Analyst Resume Examples & Samples

Conduct in-depth investigations of Retail Bank issues, interfacing with all partner organizations (Branches, Compliance, Legal, Marketing, etc.)
Write personalized responses, and ensure that the escalation and speed of each response meets the customer’s needs
Capture demographic information as well as the status of the investigation through progression noting in a centralized database
Route and track specialized issues to partner Retail Bank organizations for their input and inclusion in ERU’s response to the clients
Resolve the issues and act as the client advocate while balancing decisions with prudent business judgment
Complete investigation and provide feedback to the client within specific case-type timeliness standards
Directly answer the communications from Retail Bank clients through written correspondence or by telephone
Ensure that feedback coding, root cause analysis and continuous improvement is determined for every case
Identify key problem areas that may affect larger segments of the client base and submit Process Improvements to eliminate those problems

Quality Analyst Resume Examples & Samples

Responsible for end to end testing cycles, including functional automation, performance testing and manual testing
Developing and maintaining functional automation test frameworks for web based projects and back-end services like REST APIs
Identifying and implementing the required automated tests into the continuous delivery flow
Interacting with Business, development and UX teams to understand requirements and write test cases

Quality Analyst Resume Examples & Samples

Minimum of 2 years quality analyst/audit or related experience is required
Prefer 2+ years of default, loss mitigation, loan workout or collections experience
Demonstrated ability in problem solving and creative thinking
Strong interpersonal skills with ability to interact with executive management
Demonstrated ability with Microsoft Office products such as Word, Excel, Access and PowerPoint
Bachelor's degree in Business Management / Business Communication or equivalent professional experience

Quality Analyst Resume Examples & Samples

Liaise with development, project management, and business partner when needed
Ability to understand and create test plans from specifications or business requirements
Review functional and design specifications to ensure full understanding of individual deliverables
Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts
Execute and evaluate manual or automated test cases and report test results
Hold and facilitate test plan/case reviews and defect triage with cross-functional team members
Extensive backend database testing experience including validating stored procs, jobs and triggers
Proven experience testing in both waterfall and agile/scrum methodology

Quality Analyst Resume Examples & Samples

3+ years of managed care experience
3+ years of experience in data analysis, report writing and quality improvement activities
NCQA accreditation experience
Strong Microsoft Office knowledge

Quality Analyst Resume Examples & Samples

1+ year of experience as an Analyst or in Quality Improvement either on the Inpatient or Outpatient side
BSN
NYS Registered Nurse (RN) license
Patient oriented

Quality Analyst Resume Examples & Samples

You will be involved in Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
Effective Coaching & feedback to entire span of agents/ service representatives
Monitor team performance, generate reports, trends & dashboards
Ability to analyze data & perform a thorough Root Cause Analysis
Enable the operations teams achieve & exceed client metrics
Take new actions within & across teams, to improve productivity and share best
Proven Communication Skills: Written and Oral
Knowledge of GDF and implementation aspect of the same
Knowledge of quality standards and practicality of same
Quality Certification will be considered
Demonstrate level of confidence and analytical skills
At least 2 years experience in Experience on quality standards

Quality Analyst Resume Examples & Samples

To check proofs of head notes as required and to verify the correctness or otherwise of the content
To do any other legal research related work
Generate weekly quality reports for the management and documentation as per the standards

Quality Analyst Resume Examples & Samples

Periodically analyze monitoring trends /data and present leadership with reports through presentations
Intermediate knowledge of Excel and Power Point
Ability to analyze and interpret quantitative data
Experience in preparing and presenting data driven reports
Excellent verbal communication, listening skills and documentation skills
Handled calls for a technical and Billing process
Hands on experience in reporting and analysis
Continuous Quality and Performance Improvement
Decisiveness and Judgment
Collaboration and Teamwork
Gets Results
Flexibility and Achieving Change
Open Communication

Quality Analyst Resume Examples & Samples

Communicative skills
Sales skills is plus
Literacy in verbal and written forms
Experience in social media, internet projects leading, complaint handling, financial product development is plus
Higher education (preferably in economics, sociology or public relations)
Client orientation
Responsibility
Diligence
Cross functionality

Quality Analyst Resume Examples & Samples

Provide quality assurance for The Limited’s desktop, tablet, and mobile eCommerce websites
Support testing of The Limited’s Omnichannel initiatives
Provide support of business users by troubleshooting and resolving functional and technical issues
Assist business analysts in the definition of charters, requirements, and wireframes for changes to the website
Use requirements and development specifications to create detailed test cases. Consult with business analysts, technical architects, and technical analysts as needed to clarify and ensure depth and breadth of testing
Serve as liaison between eCommerce and other IT systems within The Limited in the coordination of testing
Serve as liaison between eCommerce and The Limited’s third party vendors in the coordination of testing
Design, build, and schedule regression test scripts through use of automated testing tools
Create process documentation for support tasks and new website feature/functionality
5-7 years of experience in a quality assurance environment
Experience with automated testing tools and issue tracking solutions preferred

Quality Analyst Resume Examples & Samples

Collect/analyze quality data and investigate nonconformance to determine permanent resolution
Execute global quality processes as defined in the Caterpillar QMS
Perform short-term Quality activities such as respond to requests for print interpretation, deviation requests, engineering changes, inspection methods, etc
Coordinate various Quality training programs as well as the sample part program
Identify, analyze, and resolve non conformance
Investigate problems on worked, purchased, finished, rough, and/or interplant material. Coordinate long-term investigation programs as required
Investigate, develop and implement electronic clerical or data handling systems to increase the capability and efficiency of the division
Generate periodic reports regarding the quality status of high dollar suppliers and any significant trends indicated by the data
Provide technical expertise in the analysis, development and implementation of new and revised systems and instructional methods
Perform role of specialist within the group and provide interpretation and problem solving advice to others inside and outside of the department
Knowledge of various engineering, manufacturing and/or maintenance standards and practices
Personal computer skills and familiarity with various software packages
Two years of technical school, apprenticeship program, a junior college diploma or the equivalent of on-the-job training
Good human relations skills
2 to 4 years of job related experience

Quality Analyst Resume Examples & Samples

Methodical and thorough approach to testing
Enthusiasm for team working and continuous improvement
Good understanding of software development lifecycle (Agile)
Experience writing test cases and preparing test data
Proven track record in testing and quality assurance
Ability to provide estimates around testing
Ability to raise and track bugs including retesting
Provide constructive feedback to better enhance usage and experience
Exposure to Test Driven or Behavior Driven Development
Performance and capacity testing experience a plus
ISEB or ISTQB certifications would be highly desirable

Quality Analyst Resume Examples & Samples

Serve as NICE Perform and Interaction Analytics Project Manager and Business Analyst
Serves as primary interface for new IA requests
Serve as Project Manager and Business Analyst for creating and maintaining Forms in NICE
Serve as Project Manager and Business Analyst for creating new Reports
Receive and respond to analytics requests requiring the use of IA from business supported
Manage Lexicon rules manager to ensure algorithms are current and working as designed
Build and maintain My Universe dashboards
Build new lexicons and manage Organizational master lexicon manager
Build and run Discovery categories and provide results for analysis
Design new processes using NICE capabilities
Build and maintain Public queries in Business Analyzer
Create and maintain AHT Optimization, Collections Effectiveness, Quality Planner and First Call Resolution system parameters within NICE

Quality Analyst Resume Examples & Samples

Performs Quality Assurance for a business division by performing product test procedures, validating product specifications, performing audits, and leading product reliability improvements via Caterpillar’s New Product Introduction program and Continuous Product Improvement programs
Develops plans and tools to support quality systems and related processes for a business division. The incumbent provides support for quality programs and certifications, as well as Lean Manufacturing and systems implementations
Supports business division employees tracking continuous quality improvement projects and a quality scorecard, leading internal quality programs, developing related training programs, conducting internal quality audits and facilitating management reviews
4-year degree in an engineering or manufacturing-related discipline (or equivalent)
Thorough knowledge of relevant quality concepts, certifications, processes and tools
Strong communications, collaboration and influencing skills
Prior experience working in a manufacturing environment and/or in the quality field
Ability to effectively train / coach diverse groups about quality concepts, certifications, processes and tools

Quality Analyst Resume Examples & Samples

Associate’s degree required; Bachelor’s degree in a related field preferred
3+ years hands-on experience preferred in manufacturing assembly operations, machining operations or engineering laboratory testing
Understanding of internal combustion engine basics

Quality Analyst Resume Examples & Samples

Prior work experience in a compliance or auditing function
Proven analytical skills and creative thinker
Demonstrated ability to respond effectively as issues arise
Self-motivated with an ability to manage multiple priorities and work under pressure to meet deadlines
Ability to interact effectively with associates across all levels of the organization
Knowledge of state regulations pertaining to compliance in the insurance industry
Minimum 3-4 years of healthcare / insurance industry experience
Experience working with governmental agencies

Quality Analyst Resume Examples & Samples

Manage packaging set ups (GPP) for incoming expanded mining parts
Work with external and internal suppliers on packaging/preservation problems
Investigate problems on worked, purchased, finished, rough, and/or interplant material
Bachelor's degree in Engineering/Manufacturing with an excellent understanding of quality management practices
Requires strong communication, cooperation and influence skills to work with all levels of employees and customers
Advanced computer applications, good oral and written communication skills are a must
Languages: Dutch, English, French

Quality Analyst Resume Examples & Samples

He/She will be responsible for managing all project deliverables related to Client Onboarding
The role includes test planning, test execution, defect management, reporting and ensuring all project deliverables are met in a timely manner
He/She will be responsible for executing the projects leveraging TIAA QA methodology and standards
He/She will report into the Client Onboarding Manager and will report project progress as part of management reporting as well as project stakeholder reporting
5 years of SRK, PPS MVAS/STAC experience
1 year of experience within financial services

Quality Analyst Resume Examples & Samples

To have full knowledge on the workability of the QMS system
To conduct the QMS calls on a daily basis to take stock of wait times and service staff capacity at branches
Working on operating rhythm of initiatives, ideated and implemented to ensure enhanced customer experience, daily capacity plan and tracking of wait times against the benchmark of 8 mts monitored on a 2 hourly for branches with high wait times
Coordinate with branches on improving WT/ST as well as migration of walk-ins to alternate channels
Central Coordinator for Branch Banking Service appreciations such as Citi Delight-O-Meter and coordination of nominations from branches for various Team and individual awards
Consistently following up with BOSHs to reduce CHAD related inexes
Leading project for fulfilling branches’ requests for equipment such as printers, scanners photocopiers, etc
Coordinating with Procurement team and ensuring that same are delivered to branches without any delay and compromise on client experience
To work closely with the ATM teams to ensure that the e-CDB is maintained and working efficiently without any glitches
Updating and maintaining service capacity plan on a monthly basis to ensure that branches are suitably capacitized
To ensure branches conduct a short training in their Thursday morning huddles
To ensure that the original insurance forms pending at branches are shared with Ops on priority to avoid delay
To conduct analysis on escalations shared by ERU as well as PI tracker for every month and preparing a deck for the same
Setting up the BOSH calls, arranging for the trainings to be undertaken by the BOSHs as well as making sure that actionables are taken to their conclusive end which involved a process change or following up with a specific team to ensure that the same is completed in time
To coordinate with branches and Insurance teams to ensure that all SRMs have submitted their documentation for the transition from BSLI to TATA AIA for licensing
To track the walk-ins across all products for all branches for expense allocation
To ensure that branch staff complete their respective trainings on time to avoid delinquencies
To have knowledge on the insurance and investment complaint handling process to suitable back-up when the staff in on mandatory leave, sick leave, etc
To coordinate with the branches to ensure that they follow up and obtain the insurance renewals for cases above 5 lakhs on a weekly basis
To take stock, track and update seniors on the progress on the various inexes (FTU, TPU, Wealth Management, KYC, CHAD, Account opening)
To help training teams in organizing trainings across the country
To provide assistance to the supervisor and team on all adhoc assignments

Quality Analyst Resume Examples & Samples

Responsible for monitoring the quality delivery of service of Collections representatives and providing feedback to Collections management on potential improvements in processes and procedures that could improve productivity and/or customer service. The scope of this position includes but is not limited to the following
Associates degree or equivalent work experience
Minimum 1 year Collections or Customer Service experience
Proven high level of customer service delivery
Ability to identify specific behavior patterns by listening to telephone calls
1 year of quality assurance and/or call monitoring experience preferred

Quality Analyst Resume Examples & Samples

Minimum 3 years previous Collections or Customer Service experience
Superior banking product knowledge
Intermediate skills on Microsoft Excel
At least one year of quality assurance and/or call monitoring experience required

Quality Analyst Resume Examples & Samples

Project Management – Able to manage small projects with successful results; manage due dates and key deadlines and monitor progress; escalates issues when appropriate
Builds and maintains relationships - Work with a variety of individuals across multiple disciplines, building and maintaining effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization’s goals
Technical Experience/Skills – Demonstrates a strong level of knowledge across a variety of technical skills and able to apply this knowledge to interpret and analyze data and make recommendations
Communication and Presentation Skills – ability to produce clear, precise, well-designed communications in a variety of mediums, including print, electronic and visual formats
Execution – develop credibility and trust through consistent, quality of delivery
Problem Solving – Ability to identify issues, root cause and offer recommendations
Staff development - Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; exhibits a “can-do” approach and inspires associates to excel; develops a team spirit
Acts Decisively - Exercises good judgment and makes effective, sound, timely and informed decisions. Seeks to identify, analyze and resolve problems effectively
Improvement and Innovation – Continuous focus on process improvement; possess attitude and ability to adapt to constantly changing environment
Team Player – ability to build strong working relationships with team members; must be proactive, driven and works well with others
Risk/Control – Seeks to control or minimize risks and knows when to escalate issues
Design and build executive level reports, dashboards, scorecards and presentations
Develop and maintain effective working relationships with subject matter experts
Work with stakeholders to ensure business requirements are appropriately documented
Provide business analysis and support to operational areas
Diagnose business requirements and use organizational knowledge to recommend solutions
Work with business partners to identify process improvement areas
Manage operational risk and create a strong control environment
Develop effective partnerships with subject matter experts
Bachelor Degree and/or 3+ relevant working experience
Strong knowledge of Microsoft Office products
Strong analytical skills with the ability to determine root cause and downstream impacts
Exceptional verbal and written skills with the ability to communicate with all levels of management
Dynamic presentation skills
Superior organizational skills with the ability to multi-task and prioritize deliverables

Quality Analyst Resume Examples & Samples

You will be require to Monitor team performance, generate reports, trends & dashboards
Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
Great level of confidence and analytical skills
At least 2 years experience in Experience in Outsourcing environment

Quality Analyst Resume Examples & Samples

Perform tasks, always following the instructions and work procedures, and guidance of their superiors
Perform analysis of activities in the product, parts or assemblies purchased by the company, control the quality in receiving materials and manufacturing processes, perform quality audits in product and process, using drawings, specifications, manufacturing practices
Register nonconformity (s) identified (s) and give provision to non-conforming parts and assemblies using the non-compliance management application (NCM)
Interpret and analyze measurement reports of assemblies and parts and forwards the necessary actions
Monitor indicators of the quality of the processes in which it operates
Involve support areas, to analyze root cause and implement solutions where necessary
Analyze, propose and report the quality of troubleshooting identified in parts or assemblies purchased in the product and in the manufacturing process and, where necessary, use the process stops to repair (stop to fix), go, see and act (go, see, act) and quality tools
Send request for replacement (deviation) for the Product Engineering
Participate material committee rejected with the support areas, aiming disposicionar materials in the most appropriate way
Send requests for material support for the process as necessary via GB00
Provide technical support to employees of the area, where necessary
Perform the tasks and / or provide assistance in the inspection process when requested by his superiors
Comply with the policies / procedures / standards relating to the company, the work process, quality management system, environment, health and safety
Ensure the order, storage and maintenance of materials and / or equipment and / or tools and / or documentation under its responsibility and keep the area clean and organized work
Perform other related and or inherent in the procedures of their work process and / or in relation to the quality system procedures activities
Audit Receive Quality
Audit / inspect parts and assemblies purchased via system as pre-established procedure
Perform audit of PPAPs and post PPAP parts and assemblies acquired by the company
Perform audit / inspection activities in parts or assemblies purchased by the company
Control of the process and product quality
Check the correction of nonconformities in parts and assemblies in the manufacturing process and, if approved, close them in AQE system
Involve the Product & Process Reliability area for the analysis and implementation of corrective action to the repetitive and complex problems
Monitor and give provision for parts and assemblies, product manufacturing process during the stages of: Try-out and Ramp-up (start of production), product changes and manufacturing process for the current product, using the process approval of production parts (PPAP) as a reference and to register information
ISO 14001: The employee also has the responsibility to ensure compliance with the obligations relating to environmental standards, based on the information and advice he receives continuously
Education (Minimum Required): Attending High School Technical preferably in Quality, Mechanical, Electrical, Electronics or related courses or pursuing higher education, preferably in Mechanical Technology, Mechanical Engineering, Electrical, Production or related courses
Desirable Experience: 1 years serving as the area
Knowledge of Technical Product Specification and process as operating area
Knowledge of quality tools (Ex .: Pareto, cause and effect diagram, APQP / PPAP, FMEA, MASP)
Knowledge in reading and interpreting drawings
Understanding of Mechanical
Knowledge of measurement control means (Ex .: caliper, micrometer, dial indicator)
Knowledge of Microcomputers as user (Office package)
Knowledge of welding and machining processes or painting or assembly
English - Basic Level
CPS, Quality Analyst
Additional information: The employee may participate in innovation projects and improvement of products and processes

Quality Analyst Resume Examples & Samples

1, Audit of incoming casting & forgings from various supplier
2, Audit of machined parts from suppliers
3, Resolving day to day customer quality issues
4, Effective participation in new development
5,Knowledge on NDT techniques
6,knowledge of both conventional and CMM inspection of castings and forgings
Requires mechanical graduates 3 - 4 years OR Diploma In mechanical engineer with 6 – 8 years of engineering experience essentially in foundry with knowledge of both conventional and CMM inspection of castings and forgings
The person needs to be a good team player, must have good communication skills via email and phone to communicate effectively and must be strong in analytical and logical thinking
4 to 6 years of job related experience

Quality Analyst Resume Examples & Samples

Participates with and/or leads a small team of QA Analysts on project testing efforts. Works with cross-functional teams, management staff, and customers to determine the quality and business requirements for an application. Applies or recommends modifications to QA techniques accordingly
Ensures that the final product functions properly and conforms to QA standards and finds defects as early as possible in the SDLC. Raises projects risks in a timely manner
Work in conjunction with Product Manager, PM, Engineering lead and review testing status on daily basis
Works closely with senior QA team members to ensure consistency across projects and contributes to new best practices. Helps implement best practices throughout the QA team
Stay current on industry trends and standards; conceive and present to management and peers ways to improve current practices to stay competitive in the marketplace and on the cutting edge while maintaining strict quality standards
Test and responds to Software Quality Assurance issues with related groups such as Development, Database, Integration, and Customer Support
Sprint planning and execution of product testing efforts, including all associated resources to meet committed delivery/iteration dates
Provides effective communication regarding issues
Bachelor’s Degree in Computer Science preferred or related experience
Minimum of 3 years of software quality assurance experience, including requirements/user story analysis, estimation, testing and defect tracking
Understanding of testing levels, methods and types such as, but not limited to: system, acceptance, smoke, functional, regression and black box testing
Experience testing products in a web environment (HTML 5, JavaScript, CSS, XML, JSON and Ajax.) with multiple types of browsers
Familiarity with automation solutions such as Selenium, TestComplete, QTP or similar automated testing tools/frameworks
Experience with bug tracking systems, like Quality Center and JIRA
Good communication and inter personal skills with ability to communicate with both technical and non-technical audiences
Experience with different software development life cycles (waterfall, iterative)
Ability to analyze business requirements and identify possible gaps and missing scenarios
Ability to research and solve problems on his/her own using Google, newsgroups, vendor support and other external resources

Quality Analyst Resume Examples & Samples

High School or GED required
Experience with User Acceptance Testing required
Knowledge of Performing Servicing CitiLink business functions and Statement Services business with an emphasis on and working knowledge of ExStream and SIMS applications and current policies and procedures is helpful
Experience with DRI and MAT experience is preferred
Two years or more of related mortgage business experience
Proficient use of Microsoft Office Suite (Word, Excel)
Well-developed analytical skills. Demonstrated ability to form opinions and present options for procedural changes; test new initiatives and provide feedback
Excellent communication (verbal and written), presentation, problem solving and influencing skills. Able to present recommendations to management team and interact with the customer to resolve the most sensitive issues
High attention to detail - able to detect anomalies and take corrective action
Excellent interpersonal skills. Must be able to develop strong working relationships with employees, peers and management

Quality Analyst Resume Examples & Samples

At least 6 months experience in the card member field
Detail-oriented and displays good feedback delivery
Working knowledge of quality principles
Strong background on PC skills like spreadsheets and word processing

Quality Analyst Resume Examples & Samples

Overall responsibility of Non-Functional Testing Tasks for engaged projects - including strategy, estimation, planning, execution oversight, metrics reporting and risk management working with functional, and automation leads in Pune region
Bottom-line responsibility for the Pune NFT team, it’s members and the deliverables
Review, build and maintain a best in class service and team
Manage, train and recruit (as needed) Performance Engineers and Performance Testers in the team
Responsible for integrating the TCoE approved set of tools, processes and procedures to ensure overall testing efficiency and effectiveness in the operations
Manages Test engineers and other test team members to ensure performance test scripts and test cases are developed according to the identified test scenarios and test objectives that are in line with the Service Level Agreements specified in the Non-Functional requirements document(s)
Identify, recommend, and implement framework, strategies and toolsets to optimize test execution, expand test coverage, and reduce risk
Establishes and maintains strong working relationships with Development, Project Management and Users to foster a team environment
Produce and maintain Key Performance Indicators (KPIs) around the testing performed
Manage best-in-class service quality and manage SLA/OLAs accordingly
Manage a continuous process improvement program within the team and at the project level reviewing trends, data, etc
Partner with Technical Project Management in the development of project plans, status communications, and the management of development software solutions
Monitor quality risks and escalate, as required
Provide regular status reporting consistent with established program governance requirements
Single point of contact for all deliverables from the Performance Engineering and Performance Testing team
8+ years in Performance Engineering and Performance Testing Area
5 - 6 years with a Leadership and management role supporting a team/practice between 15 – 30 in strength
Proven track record in this area with good references
In-depth knowledge and working experience with Performance Center, Wiley, HP Site scope and other latest Performance Engineer & Performance Testing tools and Open Source performance testing tools (Apache JMeter, WebLOAD, etc.)
Waterfall, V-model, Agile testing methodology experience
Experience with multiple architecture, technology testing and with complex projects
Experience managing resources directly, onshore/offshore and in a matrixed model
Experience working in a global team in a vendor dependent model
Should be a good collaborator and relationship manager
Tooling certification much preferred
Experience with Quality Center and other quality tools
Experience with one or more coding language (JAVA, etc.) with some Development background will be an advantage
Excellent written and oral communication
Good negotiator and risk manager

Quality Analyst Resume Examples & Samples

Degree in Business, Finance, Engineering, Math, Health Administration, Accounting or related field
Prior experience working in a system analytics and/or data warehousing environment
Excellent PC skills (including MS Word, Excel and Access)
Experience in business writing or creative writing
Experience in managed care or health care administration
Experience programming skills creating reports using SQL and or SAS
Experience or familiar with CMS, HEDIS,STARS and/or clinical quality improvement initiatives

Quality Analyst Resume Examples & Samples

Audits technical support service requests to drive quality of
2-3 years’ experience working as a Quality Analyst or in a similar role
Previous experience working in a mission critical technical support center

Quality Analyst Resume Examples & Samples

Facilitates internal calibrations and meetings to ensure consistency in call quality procedures, communication of call quality metrics and presentation of guidelines
Facilitates New Hire Quality Orientations, including presentation of guidelines and transaction reviews
Maintain the department's Standard Operating Procedures
Participate in coaching and employee development activities
Provides feedback for development of training program or training program updates
Assist in special projects and assignments as needed
Aid the department leader in monitoring daily departmental operations and achieving quality service level standards
Act as department leader in absence of the department leader
Excellent listening skills, attention to detail and ability to accurately document customer experience based on set guidelines
Self-starter who is able to perform with a minimal amount of supervision, and who is able to work well with a variety of people
Able to constructively support decisions on call evaluations with internal clients
Able to prioritize work to meet the needs of the business
Able to meet deadlines, and daily production goals
Able to contribute and work in a team environment
Demonstrated leadership and interpersonal skills

Quality Analyst Resume Examples & Samples

Monitors individual, team, and call center results to identify and recommend solutions on both positive and negative quality trends to ensure attainment of site revenue goals and performance targets
Analyzes data and recommends solutions for implementation
Assists with new client implementation by monitoring quality indicators and recommending solutions to identified issues or concerns
Identifies knowledge base software issues and reports them to Knowledge Management for resolution
Reviews supervisor quality reviews on Operations Center Advisors for compliance and consistency and provides feedback to the supervisor
Establishes work procedures and processes that support company and department standards, procedures, and strategic directives
Be available for employees who request additional coaching, counseling, direction and resolution as directed by the team supervisor
Works as a member/leader of projects that directly contribute to site success
At least 1 year experience in a customer service/call center setting
Basic knowledge of Microsoft Office products, including Excel

Quality Analyst Resume Examples & Samples

Experience with SQL coding
Advanced knowledge in writing data base queries
Ability to learn, leverage multiple report writing tools and data bases (QlikView, SAS, SQL, etc.)
Excellent organizational skills required
Independent self-starter requiring minimal supervision
Advanced PC skills (including MS Word, Excel, PowerPoint and Access) required
Experience designing dashboards
Prior experience creating and delivering executive level presentations
Degree in Business, Engineering, Math, Health Administration, Accounting or related field preferred
Advanced degree in Business, Health Administration, Computer Science, Accounting or related field
Resides within the New York Metropolitan area
Experience in business writing and building presentations
Team Player with experience working with Clinical Associates

Quality Analyst Resume Examples & Samples

Creation and execution of detailed test strategies/plans
Coordinate and validate production implementations for assigned projects
2+ years of Quality Assurance experience with minimum intermediate knowledge of software development lifecycle principles and quality assurance methodology
2+ year of experience working with developers, project and/or release managers
Knowledge of CAF Origination systems (ACAPS) is a plus
Strong verbal and written communication skills as well as effective meeting facilitation skills
Outstanding in-person and virtual team skills are a MUST while also being able to work independently
Ability to multi task and handle multiple key projects at the same time

Quality Analyst Resume Examples & Samples

Brainstorm with automation engineer to identify automation candidates and facilitate ‘In-Sprint’ automation
Work with developers in designing a test strategy to integrate certain components of the application in the absence of a fully integrated flow
Identify regression candidates from scenarios automated
Prepare Test Plans and test scripts
3+ years of testing experience
2+ year experience in Agile Methodology
Understands the concepts of the Test Driven Design or Behavior Driven Design
Hands-on experience with understanding and updating Gherkin (Given/When/Then)
Hands on experience on with Test cycle management tools like JIRA/HP ALM
Ability to read/comprehend automated scripting languages (e.g. Java, Ruby, etc.)
Experience in testing SOAP / REST services
Must have working knowledge in building and executing automation scripts
Can build and understands requirement and business modeling such as class diagram and activity/sequence diagram
Team Player with strong communication and interpersonal skills
Must be detail oriented and capable of analyzing issues from the perspective of customers/users
Must work collaboratively with BSA/Developers and proactively identify defects during each Iteration / Sprint
Experience with payment networks, authorizations, credit / debit
Experience with ISO8583 message format
Experience testing and validating OLTP style applications
Experience with evolving payment ecosystems

Quality Analyst Resume Examples & Samples

Work as part of the Corporate Customer Service scheduling team
Help ensure each call center is staffed appropriately 24/7/365
Create forecasts and staffing plans for all areas of customer service
Create and maintain requirements for PTO (Paid Time Off), Holidays and shift bids
Produce and review reports; recommend productivity and efficiency improvements
Ensure service level goals are exceeded for all functions

Quality Analyst Resume Examples & Samples

Applications submitted without a resume will not be considered
Building and executing QA test cases
Building procedure documentations
Implementing clients in SIMS
Performing data validation of SIMS integration
Data gathering and analysis for Product Management software acquisition
Coordinating and managing support of Product Development-client programs
Building test data for QA execution
Providing smoke testing for development builds
Working knowledge of architecture of Web based software application
Working knowledge of HTML and Cascading Style Sheets (CSS)
Working knowledge of Microsoft Office suite
Ability to function in a fast-paced collaborative work environment
BS degree in science is required and a Master degree in science is preferred
Ability to manage multiple job tasks at one time
Able to focus in a fast paced, flexible environment
Able to build a positive work environment across many sites and influence leaders outside of direct responsibility

Quality Analyst Resume Examples & Samples

Provides quality assurance for The Limited’s desktop, tablet, and mobile eCommerce websites
Supports testing of The Limited’s Omnichannel initiatives
Provides support of business users by troubleshooting and resolving functional and technical issues
Consults with peers within IT on assigned projects to leverage department best practices and methodologies
Assists Business Analysts in the definition of charters, requirements, and wireframes for changes to the website
Uses requirements and development specifications to create detailed test cases; consults with Business Analysts, Technical Architects, and Technical Analysts, as needed ,to clarify and ensure depth and breadth of testing
Performs testing and analysis tasks on the overall architecture of hardware, software, and networking systems
Develops, implements, and maintains test plans, schedules, and scripts for systems, integration and user acceptance testing
Serves as liaison between eCommerce and other IT systems within The Limited in the coordination of testing
Serves as liaison between eCommerce and The Limited’s third party vendors in the coordination of testing; coordinates load testing with third party vendors to ensure acceptable system performance during expected peak traffic periods
Performs usability testing for total system performance, reliability, scalability, and security
Maintains a record of test progress and test results via use of manual tracking or automated testing tools
Designs, builds, and schedules regression test scripts through use of automated testing tools
Communicates testing status to business and IT management; raises awareness of issues from testing that may prevent projects from being completed on schedule and/or within budget
Creates process documentation for support tasks and new website feature/functionality
Works under moderate supervision with some latitude for independent judgment
Degree in Computer Science, Management Information Systems, or equivalent experience
2-4 years of experience in a quality assurance environment
Experience serving in a quality assurance role within a retail organization is preferred
Experience with automated testing tools and issue tracking solutions is preferred
Experience in programming and/or systems technical support areas is preferred

Quality Analyst Resume Examples & Samples

Understanding (preferred experience) in scripting tools – PERL, Python, VB Scripting, etc
Good working knowledge of XML
Understand DTD/Schemas
Experience with designing automated and semi-automated tests of non-GUI, highly programmable, large-test-matrix products (such as data processing tools, compilers, or databases)

Quality Analyst Resume Examples & Samples

Mentor and coach associates
Maintain knowledge of market trends and changes in forms and wording
Provide a second-review audit of polices checked by on and offshore associates
Track errors and ensure continued development of associate capabilities
Perform policy checks on complex, rush, or overflow policies
Facilitate communication and hand-offs between offshore and domestic associates
Ensuring group policy requirements (legal, regulatory and compliance) are met
Check policies against supporting documentation, comparing and documenting results against the first-check performed by Policy Checking Associates
Ensure that list of errors is accurate and properly communicated to the Broker
Provide results of the audit to offshore associates, utilizing each error as a coaching or mentoring opportunity
Ensure that offshore individual policy checking capabilities are adequately developed within specified time frames for assign associates
Provide first policy checks on those that are considered complex, are needed on a rush basis, or are considered overflow during peak volume periods. This includes working with Brokers and Offices to finalize endorsement request to the carrier and policy transmittal letter to the client
Manage work against due dates and other time lines
7+ years of commercial property & casualty insurance experience in a role that requires technical expertise, analyzing insurance wording in policies, advising clients on appropriate coverage, and/or interpreting coverage
Must have insurance licenses as required by law or be able obtain required licenses within 90 days of employment
Previous experience in supervision, leadership or in mentor/coaching roles a plus
Able and willing to work a flexible work schedule as agreed
Able to direct performance improvements as a result of audit findings
Customer service focus
Excellent verbal and written communication skills to include phone conversation and email communication
Demonstrated analytical ability, strong decision making skills, and conflict resolution
Problem solving abilities, including critical thinking, research, quantitative skills, creativity
Very Strong Attention to detail and process orientation
Technology acumen to adapt to multitude of technology based systems
Time management and organization skills
Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)
LI-KH1

Quality Analyst Resume Examples & Samples

Strong attention to detail is required
Risk Control, Quality, Compliance, and/or Audit related experience is preferred
Knowledge of Chase products and services, business applications, and systems
Strong Verbal, written and listening communication skills
Team player with strong collaborative qualities and a positive demeanor
Effective time management, flexible and able to adapt to a changing and dynamic environment
Ability to make independent decisions or work within a team without manager involvement
Strong analytical and problem solving skills with the ability to interpret data and its impact on business operations
Strong interpersonal skills to interact at all staffing levels, including senior management team
Computer and Software Knowledge are required. Proficiency with MS Outlook, Excel, Power Point and Word also required
Ability to multi-task and persevere regardless of the obstacles
Must meet deadlines and share information with entire team when decisions are made that affect the customer experience, reputational risks, financial risks, and regulatory risks or operational risks
Must be able to cope with continuous change, and participate by recommending process improvement ideas

Quality Analyst Resume Examples & Samples

Strong Microsoft Office skills, especially Excel, Word, Project, and Outlook
Strong business interpersonal and communication skills (written and verbal)
Language skills in addition to English a plus

Quality Analyst Resume Examples & Samples

4+ years of QA testing experience
2+ years experience with testing mobile applications
BS or MS in Computer Science or related field

Quality Analyst Resume Examples & Samples

Deliver and participate in process improvement initiatives for the account being supported and for a better End User Experience
Ensures that Quality Processes are being followed by Operations through QA Avenue, Calibrations and QA Sessions
Review of Quality Standrads to address process gaps identified
Strong influencing and negotiation skills with stakeholders and the broader Operations team
Excellent analytical and complex problem solving skills to support recommendations and escalations
Experience in quality monitoring from a technical field is an advantage
Proficiency in Excel and Macros
Professional maturity to drive continuous improvement
30F MDC 100 Building, E. Rodriguez Jr. Ave. cor Eastwood Ave., Brgy. Bagumbayan, Libis, Quezon City

Quality Analyst Resume Examples & Samples

0-2 years experience (academic or through internships) in statistical analysis and project management
Proficient PC skills. Working knowledge of databases, spreadsheets, word processing, and statistical software programs. Knowledge of business (operational, clinical, and financial) statistics and data analyses techniques. Ability to manage and analyze data. Strong analytical thinking and problem-solving skills
Experience in an academic medical center. Experience with QlikView or similar data analytics tools

Quality Analyst Resume Examples & Samples

Develop quality analysis insights into biweekly and monthly reports
Biweekly and monthly QA report such as Quality Dashboard and SA Report review with senior management team
Create clear follow up options to improve the end to end customer experience
Facilitate and conduct eBay Quality regime and calibrations with particular focus on frontline and customer experiences
Proactively work to resolve problems that may hinder frontline performance and KPIs and discover other related issues
Work with coaches and supervisors to manage employee performance and discover related solutions
Keep update new information about QA tools or measurement system to the team
Provide QA updates for APAC
Perform other APAC level quality related projects
Excellent communication, organizational and interpersonal skills
Familiarity with working on the Internet and working knowledge of Microsoft Office programs such as Outlook, Excel and Word
Customer focus. Genuinely cares about people, is available and ready to help
Comfortable working independently, taking ownership, you listen carefully to input, and sensitive to changing personal demands and requirements and changes accordingly
Excellent data analysis and process flow optimization skills
Problem solving skill: Use rigorous logic and methods to solve difficult problems with effective solutions,
Supports team to exceed goals successfully. Steadfastly pushes self and others for results

Quality Analyst Resume Examples & Samples

Management and maintenance of the Quality documentation system
Issuance and tracking of change controls, deviations, CAPAs, complaints, etc
Life-cycle management of SOPs, Forms and other related documents for all departments
Have the capacity to train personnel on salient aspects of the Quality System, e.g., for SOP updates, and mentor and instruct others on the correct use of it
Be the main point of contact for personnel for documentation/systems related matters
Be involved in the development and implementation of different aspects of the Quality System that will be rolled out across the company
Assist in the development and execution of annual GMP training
Assist in the development and presentation of Quality metrics to Corporate
Adherence to Company Health & Safety procedures
Participate in training programmes

Quality Analyst Resume Examples & Samples

Work on project schedule, and deliveries and documentation
Research problems discovered by clients/billing admin/RM/QA or product support
Create/implement/test exception procedures on Advantage
Prepare the data mining, processing, analyzing and interpreting data and information from large databases or warehouses
Research problems discovered by clients/billing admin/RM/QA or product support and develop solutions to the problem
Use Excel/Access Services for validation and verification through DB linkage
Work on project schedule, and deliveries and documentation. Flexibility and adaptability to adjust to changing requirements, schedules and priorities
The ability to socialize ideas, make recommendations and gather team consensus to move forward in performance tuning
Validate exception reports of pre/post migration process Automate Backup and Recovery plans to reduce the risk of failed or natural disaster
Ability to communicate well both oral and written with peers, superiors, clients and internal BNY departments. Organizational / co-ordination skills, ability to delegate. Anticipate problems, propose solutions and be able to clearly understand and describe issues. Demonstrate initiative in solving day-to-day problems and in contact with other teams / departments

Quality Analyst Resume Examples & Samples

Taking an active role in complaint vigilance to ensure compliance to J&J and regulatory requirements
Maintain and evaluate Annual Product Quality Reviews to ensure consistent product quality
Conduct Marketing Authorisation Reviews to ensure products comply with regulatory requirements
Complete and review technical documents of new and modified products prior to product release
Maintain quality responsibility agreements with manufacturers
Take a lead in the management of an effective document control system
Assist Q&C members to continually identify opportunities for improvement
Prepare quality reports as required
Work with peers in other functions to improve company processes. Be pro-active in communicating future Q&C hurdles in order to avoid business interruptions

Quality Analyst Resume Examples & Samples

This QA Analyst will ensures effective implementation and execution of the Kraft Heinz Supplier Quality Management System across an assigned product category. The position provides visible quality leadership ensuring that KFG supplier quality standards are understood and met through on-site assessments. This position also ensures that best practices are replicated across the category. This position requires travel up to 70%
Lead development and Implementation of an integrated supplier quality management strategy
BS Degree in Food Science, Microbiology or other related field
1-2 years of experience in food or CPG industry is required
Lean Six Sigma to support Supplier Integration
Understanding of the procurement processes
Food safety and regulatory requirements
Supplier expectations in Food Safety, Regulatory and Quality

Quality Analyst Resume Examples & Samples

Deliver results through efficient quality control of accounts
Complete interaction assessment to ensure that Level 1 and Level 2 Analysts are adhering to processes and procedures
Close monitoring of account creation, movements and deletion through audits and remediation based on a sample size
Monitors Call and SDM to ensure compliance and adherence to Quality Standard Process
Oversee effective reinforcement and implementation of compliance
Drive improvement to Overall End User Satisfaction Experience (Voice of the Business)
Participation in bi-monthly calibrations with Operations and other Support Teams
Review of Quality Standards to address process gaps identified
Monitoring quality performance by gathering relevant data and producing daily, weekly and monthly statistical reports
Provide on-going analysis and communication with respect to Quality
Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures
Identifying relevant quality-related training needs and delivering training related for Quality improvements
Keen understanding of Policies and Process

Quality Analyst Resume Examples & Samples

Bachelor’s degree in Logistics, Supply Chain, Computer Science, Engineering, or equivalent work experience is preferred
5+ years of experience (warehousing or logistics preferred). Quality Assurance or Inventory experience strongly preferred
Travel very light

Quality Analyst Resume Examples & Samples

Manages products analysis and origin certificates requests Inbox
Prepares products analysis, origin and conformance certificates, provides them to customer
Prepares and updates documentation, related with products certificates
Guides and manages the revision and issuance of global and site specific controlled documents using Agile eDMS – our controlled Document management system
Supports team in other Quality Assurance activities

Quality Analyst Resume Examples & Samples

Prepare the Appraisal Review work files including printing, running collateral assessment tools, assigning, and initial data entry and logging of appraisal review requests
Complete a Quality Control Checklist on appraisal reports, both prefunding and post close lending
Review and compare the appraisal report under review to the assessment tools and determines the adequacy and completeness of the appraisal report
Analyze general appraisal methodology and comparable sale selection on appraisal reports
Monitor of daily workflow of appraisal review requests
Assist with queries, notifications, and escalations of appraisal review requests

Quality Analyst Resume Examples & Samples

Managing the development of test procedures/scripts for multiple functional areas within the business line
Investigating compliance of the laws, regulations, internal policies and procedures that apply to one or more functional areas supported
Ensuring proficient knowledge of the operations of the functional areas
Monitoring key risk indicators and emerging risks to identify potential edits or updates for existing test scripts/procedures
Managing key risk indicators and emerging risk monitoring for one or more functional areas
Performing routine to moderately complex testing and control assessment activities in accordance to the annual test plan
Creating comprehensive audit trails/work papers and assessing and documenting appropriate test conclusions
Identifying control deficiencies and documenting test results
Acting as Quality Control Program (QCP) liaison for one or more functional areas
Managing business unit meetings
Leading collaboration sessions with the business unit to vet test findings and review testing results
Identifying and documenting the process to pull samplings
Updating Performance to Plan tracking report and ensuring QA Test Schedule is being executed according to the annual plan
Maintaining accurate and complete records and preparing statements and reports
Providing monthly QCP test results reporting
Providing project and analytical support for medium projects and/or assisting with larger, more complex projects
Five to seven years of experience in an applicable risk management environment - Applicable professional certifications
Proficient systems knowledge for data mining and user proficiency
Proven critical thinking and analytical skills
Advanced knowledge of card-related laws and regulations, and an understanding of the payments industry
Demonstrated ability to interface effectively with various levels of management
Excellent written, verbal, and interpersonal communication skills
Strong process facilitation and project management skills

Quality Analyst Resume Examples & Samples

Six months to one year of experience in quality analysis and measurement activities
Basic knowledge and understanding of the products and services applicable to the assigned area
Basic knowledge of the productivity and accuracy standards of the assigned area

Quality Analyst Resume Examples & Samples

Direct and conduct internal and external audit requests and provides findings and recommendations to management
Ensure department compliance with regulations and controls and communicate training needs to management
Ensure data integrity and reporting accuracy during process and procedural updates
Act as a resource for Operational best practices, standards, or current procedures

Quality Analyst Resume Examples & Samples

Reviews, evaluates, designs, and implements tools for quality and safety data analysis, display, and reporting
Accountable for designing and communicating valid and reliable data and information concerning the quality and safety of patient care in the US Family Health Plan network
Supports the USFHP HEDIS improvement efforts by assisting physician practices to succeed on performance and quality initiatives
Develops targeted areas for priority focus and determines metrics by practice to evaluate progress
Prepares a quarterly package of quality and safety metrics at both the plan and provider level to be used for monitoring both USFHP and provider performance. Works with the Medical Director, USFHP and others on corrective action plans
Assists Quality Manager with Quality Management Committee (QMC) meeting preparation. Works closely with USFHP Quality Management Committee (QMC) to ensure priority performance goals are met. Creates report tools to ensure ongoing performance improvement activities are successful
Analyzes data from various sources including but not limited to: NCQA Quality Compass database, THP HEDIS disease registries, Health Plan claims databases, physician practice management systems and electronic health records
Utilizes data to identify barriers to performance achievement. Develops project plan with tools and techniques for operational changes and best practice systems that demonstrate improvement over time
Maintains a consultative relationship with physician practices and adapts project plans to optimize performance and foster information exchange. Involves USFHP Medical Director in development of improvement plans, as appropriate
Administers targeted USFHP member and provider outreach programs with the goal of improving outcomes, patient safety and/or utilization. Conducts patient reminder calls and/or mailings regarding preventive health screenings
Leads various projects and participates in activities as directed by the Manager of Quality and Performance Improvement and USFHP Medical Director
Works with practices to develop necessary elements of Patient Centered Medical Home, including: open access scheduling; group visit program; improved coordination of care; health promotion and preventive care monitoring
Prepares meeting materials for quarterly quality meetings, including those for the USFHP Quality Management Committee (QMC) and the Clinical Quality Assurance Committee (CQAC)
Effectively utilizes technology to improve the quality of patient care and patient experience
Works closely with St. Elizabeth's Health Care Adult Medicine Practice Manager to implement operational changes necessary for PCMH recognition
Serves as liaison with IT Department during PCMH and various other system and software enhancement projects. Helps build, improve and maintain relationships with USFHP physicians and practice managers
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
Commits to recognize and respect cultural diversity for all customers (internal and external)
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed
Analytical skills required and the ability to collect information from various sources, summarizes and interprets data appropriately
Proficient in various information systems and software applications, including the ability to develop queries using internal report writing software
Strong project management skills including the development of project parameters, goals, timelines and outcome measures
Knowledge of managed care concepts and physician practice operations
Self-directed analytical abilities; ability to synthesize data into meaningful information for action
Detail oriented with the ability to work independently under limited supervision
Ability to read, analyze and interpret professional journals, technical procedures or government regulations
Strong communication skills with the ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, regulatory agencies, management and the general public
Strong analytical skills with the ability to define problems, establish facts, and draw valid conclusions
Exhibits effective interpersonal skills and professionalism

Quality Analyst Resume Examples & Samples

Reviewing the service resolution documentation and process adherence for the Pharmacy Service Specialist team
Perform Quality audits to determine process improvement opportunities
Review/monitor results of appeals work and escalate as necessary
Demonstrate understanding of applicable PSS role requirements/ guidelines(e.g., documentation and accuracy)
Demonstrate and apply understanding of established Quality concepts and principles
Demonstrate knowledge of role processes-flow processes/procedures
Utilize applicable systems/tools to maintain and document Quality metrics/outcomes (e.g., SharePoint, RxConstruct, SFDC, Excel, ect.)
Document quality/efficiency/effectiveness, using applicable metrics and tools
Review/analyze quality data/metrics/reports and associated remediation/performance improvement opportunities
Manages ongoing contract relationships and service delivery to clients for one or more accounts
Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
Basic, structured, standard approach to work
2+ years of experience in a quality environment
Performance rating of M or better for at least 2 consecutive years
Demonstrated expertise in the PSS role or equivalent experience
Familiarity with OptumRx products, systems and processes

Quality Analyst Resume Examples & Samples

Should be a Graduate
Should have prior international voice process experience in Quality
Good knowledge of MS Office , MS Excel
Excellent written and oral communication skill
Should be flexible to work in 24X7 environment
Should have a passion to work under pressure & zeal to perform

Quality Analyst Resume Examples & Samples

20% - Maintain current process data collection plans and performing the necessary analysis/metrics required per our policies & procedures
20% - Support Engineering related issues and assisting with data collection & analysis on problem solving activities, MRB, corrective action verification, etc
20% - Focus on improving quality control & inspection methods/techniques. This will include analyzing current & proposed gauging systems for data accuracy and reproducibility and using basic statistical techniques to support conclusions
20% - Prepare presentation related materials in support of internal & external meetings and other contractual requirements
20% - Support quality system development & implementation including specific focus on supporting and reviewing Shipping related documentation & records

Quality Analyst Resume Examples & Samples

Participate in technical product, document & defect reviews and status meetings. Provide input on product deficiencies & possible development and integration process improvements
Evaluate solution requirements for proper integration into the software stack, as well as, the end user experience. Utilize best practice review technology & skills, related technical material, product training & experience to provide constructive technical feedback & ensure test coverage
Efficiently create & maintain in-depth, accurate & reusable test case documentation. Ensure that project test cases and scripts are well documented & enhanced in a timely manner throughout the testing cycle. Ensure that tests are repeatable and can be efficiently reused and executed by other team members as required. Ensure quality work, little or no rework required
Independently setup, install, configure & maintain the test environment (physical and virtual), equipment & test tools
Independently execute tests, analyze, record & maintain test data, provide detailed status. Identify product test deficiencies, work scope changes that may affect the test effort and schedule - communicate all issues and concerns effectively to all pertinent parties
Work directly with the network architect team to obtain and test network MSI packages for network certification
Work directly with the host network to obtain certification scripts, test cards and all certification material required for the certification effort
Work directly with the networks on certification for turning on audit logs, requesting a host load to the ATM, executing certification scripts, sending communication of certification status and report outs, setup meetings with network and Diebold team for certification status and go/no go meetings and attending monthly network meetings as required
Accurately maintain certification results and provide to Network Partners and Network Management team to verify network compliance (Send final certification results to the network and team (receipts, test scripts, close-out report)
Three plus years of software development, integration testing experience or Quality Assurance experience within software development
Experience in writing, reviewing and designing test cases to ensure product requirement testability. Test Automation experiences a plus
Ability to work well with others, highly motivated, a team player, good communication & problem solving skills
Prefer previous technical or testing experience with MS products, Windows, Internet/Intranet, TCP/IP, client server systems, HTML,CustEmize, JAVA, C++ programming, databases, Object Oriented Technologies or Open System Architecture

Quality Analyst Resume Examples & Samples

Documents and analyzes test results; and makes recommendations to improve overall quality
May be responsible for testing purchased third-party software and/or services to ensure that company standards and end-user requirements are met
May provide quality-related training
Ability to review tests and evaluate the work of others
2-5 years of related quality assurance experience

Quality Analyst Resume Examples & Samples

10 years experience in quality with Bachelor' s degree or 8 Years with Masters
Understanding of Quality Assurance practices and processes
Understanding of capital asset planning and justifications

Quality Analyst Resume Examples & Samples

Identify and document CTQs
Use quality monitoring data management system to compile and track performance at team and individual level
Make continuous improvement recommendations based on monitoring observations
Conduct quality focus groups with agents and leadership to gain feedback, share best practices and gather any concerns
Develop and deploy communications and related material as they pertain to quality
Data analysis and application related but not limited to the Customer Service and Finance Groups providing actionable data
Participate in design and implementation of call monitoring formats and quality standards
Coordinate and facilitate call calibration sessions for call center staff
Bachelor’s degree with at least 3 years' of related work experience required or equivalent
Experience conducting quality analysis in a service or manufacturing environment to include error-proof process design, measurement, and assessing results
Prior experience identifying and developing CTQ processes and workflows
Must be an effective listener with the ability to monitor large volume of calls on a monthly basis ensuring customer service and accuracy
Must be able to read and interpret documents such as technical data, business requirement documents, operating and maintenance instructions, and procedure manuals to monitor quality of use
Ability to be discreet and keep private information confidential
Ability to take complex ideas and communicate them succinctly and clearly through professional documentation
Ability to identify the use of proper grammar and punctuation
Must have experience in working with diverse stakeholders
Must have high proficiency in the Microsoft Office suite
Working knowledge of call monitoring systems, case management systems and knowledge base systems (VFIRE/HEAT/MOXIE preferred)
Working knowledge of best practices relevant to QA procedures in a call center environment
Possess a working knowledge of project management methodologies
Have a Service background/Financial Services background
Possess a working knowledge of Six Sigma Methodologies

Quality Analyst Resume Examples & Samples

Develop and implement quality plans, programs, and procedures
Ensure processes and products conform to established company and regulatory standards
Review, analyze and report on quality discrepancies to include corrective actions for recurring discrepancies
Coordinate, maintain and deliver documentation to the customer and other external organizations
Participate in Peer Reviews and Product Reviews as a principal team member to ensure 1st time quality and compliance to program and company requirements
Participate in contractual reviews and audits, program/IPT meetings, and configuration control board meetings
Perform audits of the engineering and management processes to assure compliance to established policies, procedures, work instructions, contractual requirements and program specific plans
Witness execution of software verification tests to ensure tests are executed in accordance with approved test procedures, requirements are fully verified, and that all test procedure and software anomalies are documented and tracked to closure
Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 6 years related experience
Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 10 years related experience
Strong understanding of software processes to include software development and configuration management
Experience drafting, editing, and proofreading technical documents
Ability to determine and implement improvements to existing software processes
Excellent collaboration and communication skills, with the ability to communicate technical messages clearly to all levels of leadership
Auditing experience, preferably to ISO 9001/AS9100
Familiarity with Microsoft Office products: Power Point, Outlook, Word, Access and Excel
Experience with and understanding of software development and configuration management tools, databases, or scripting languages
Experience streamlining processes to include implementation of tools
Position prefers a candidate with a current Secret Clearance

Quality Analyst Resume Examples & Samples

As a self-starter who can work with minimal direction, implements GMG DSC program quality plans and procedures to execute the quality function at Ft Greely, Alaska
Using quality processes and concepts, and program specific tools, provide compliance to program contractual requirements
Review, analyze and report on quality discrepancies related to SW/HW installations and upgrade processes, for Ground Systems and PME/PBL operational products and systems
Investigate problems and develop disposition and corrective actions for recurring discrepancies
Must have good interpersonal skills to successfully interface with a diverse group of individuals including product development, engineering, customers, vendors and subcontractors and team members to ensure requirements are achieved
Recommend preventive/corrective actions, dispositions and modifications and improvements
Support operations and sustainment of missile field assets to ensure the system is fully mission capable 24/7/365
Bachelor’s degree or equivalent experience and 3 years quality assurance or related experience
GMD or related missile defense program experience
Physically able to work outside in extreme temperatures, climb ladders, stand for long periods of time, work at heights
Can work flexible schedules to include nights, weekends and early mornings
Computer literate (understands how to navigate through GUI screens)
Bachelor’s degree or equivalent experience and 5 years quality assurance or related experience
Quality certifications such as ASQ

Quality Analyst Resume Examples & Samples

3 Years with Bachelors; In lieu of formal education, 7 years of relevant experience may be considered
Demonstrated ability to communicate effectively across multiple disciplines, including Engineering, Supply Chain and Manufacturing
Previous quality assurance experience, and understanding and application of principles, concepts, practices, and standards
Able to collaborate in a team environment
Able to prioritize and adjust tasks to accomplish the project result
Ability to obtain a DoD security clearance
Demonstrated proficiency with MES software
Demonstrated problem solving skills and willingness to take responsibility for ensuring customer satisfaction are needed for this position

Quality Analyst Resume Examples & Samples

Implement GMD DSC program quality plans and procedures to execute the quality function
Using quality processes and concepts, and program specific tools, ensure compliance to program contractual requirements and the statement of work
Review, analyze and report on quality discrepancies related to SW/HW, installations/upgrade, system testing, for NG Ground Systems products and operational capabilities
Investigate problems and develop disposition and correcting actions for recurring discrepancies
Interface with product development, engineering, testers, customers, vendors and subcontractors and team members to ensure requirements are achieve
Audits and implement preventive/corrective actions and improvements
BS degree and 3 years experience in a quality assurance or related experience
Holds current Secret Clearance or ability to get one
Physically able to travel, work outside occasionally, stand or sit for long periods of time
Can work flexible schedules to include occasional off normal hours as necessary to meet commitments
Possesses good interpersonal skills to successfully interface with diverse groups or individuals
Can travel ~25% of time as necessary to support installations and testing on customer sites
Self-starter with demonstrated problem-solving skills who can work with minimal direction

Quality Analyst Resume Examples & Samples

Test Specialist for NG-CMMS3 application in Manufacturing Product line
5+ years of progressive IT experience with atleast 3 years in Software Testing
Good working experience of Quality Center/ALM, SQL Server
Expert in application testing requirements and tools
Software test strategy, planning, documentation, automation and process improvement experience
Experience testing with multiple delivery methodologies such as Agile and Waterfall
Capability to perform at a very high level of technical competence and maturity, dealing with multiple assignments and ability to handle difficult situations
Excellent written communication skills, including the ability to summarize key aspects of work for management
Proficiency with Quality Centre (ALM), MS Office Suite (Including Word, Excel, Outlook, PowerPoint, Access, Visio, and MS Project)
Must have initiative and proven ability to independently drive projects to completion and ability to work within the full software development life-cycle in a large scale enterprise environment
Client experience preferred
Experience in Agile testing
Experience with client-server, services, web, mobile, database, and SOA technologies/ frameworks
Experience writing/running automated scripts in QTP
Load and Performance Testing
Understand the business requirements
Computer Science, Engineering or related

Quality Analyst Resume Examples & Samples

Train and ramp up in internal application policies (client-specific)
Conduct regular quality assessment on program operators using golden sets (i.e. hypothetical test questions) for program operations, disagreement ratios, and throughput analysis
Synthesize themes, defects, risks, and agent performance into clear insights and well-developed action items
Develop golden items for operator review
Monitor productivity expectations by analyzing throughput of agents
Work closely with counterpart QA to determine QA assignment schedules and collaborate on quality operation tasks
Provide regular weekly status updates on QA performance for program performance to key project stakeholders
Bachelor’s degree (Statistics, Data Science, and Cognitive Science highly preferred)
4+ years of customer service QA experience preferred
Demonstrated examples of building QA initiatives or data insights from incubation to effective, clear business impact
Strong people and communication skills. You’ll work to provide feedback to your team and data insights for project stakeholders in a well-developed manner
Strong understanding of customer service metrics, as well as the function role of QA within business operations
Content moderation, user support, product quality, or human computation background highly preferred
Experience working with LMS, developing SOPs, and providing team trainings
Savvy with Google Docs and Google Drive
Intermediate to advanced Excel experience
Knowledge and experience in conducting calibration sessions and take appropriate actions to improve as required
Experience with developing in quality sampling techniques
You’re analytical, with a strong eye for detail and organization
Certified BPO Quality Analyst (CBQA) or similar certification
Knowledge and experience in ISO and COPC standards
Experience in product support environment
Interest in machine learning, crowdsourcing processes, and human computation models

Quality Analyst Resume Examples & Samples

Analyze complex credit reporting data for inaccuracies and deficiencies
Coordinate transactional testing to monitor data input errors and identify patterns (systematic, procedural, training, etc.) in order to provide recommendations to improve quality
Determine opportunities for process optimization and automation; implement automation through the use of technology where possible
Ensure the timely and accurate completion of all tasks and activities within the work unit, ensuring transactions are completed following regulatory guidelines and internal procedures, and meeting defined service levels, goals, and expectations
Maintain accurate and detailed documentation of processes, results, and analyses
Coordinate quality assurance activities with internal and external partners
Document and track issues and work with business units to ensure completion of resolutions
Manage reviews of operating tasks and functions to ensure department adheres to all regulations
Assist Managers / Supervisors with updating and implementing internal controls and procedures as risks are identified
Review and track daily/weekly/monthly statistics, and trends
Perform special projects and other duties as required
College degree in a business related field or commensurate work experience required
Familiarity with credit bureau data and furnishing preferred
Familiarity with the following database environments; ICDW, INFOPROD, BUSPROD
Knowledge of CCB support systems preferred; C3, MSP, ALA, CALS, Recovery1, CMS/DDA, LAW, CART, EPIC, MARS, SSRS, e-OSCAR, TU Direct, Experian Access, Equifax ePort, Innovis Data Solutions, Envision
Knowledge of credit reporting processes and procedures, Risk, Quality, Compliance, and/or Audit related experience is preferred
Solid PC / software knowledge, particularly Excel and PowerPoint
Must be able to perform responsibilities with minimal supervision
Must be able to manage multiple tasks simultaneously
Strong initiative to introduce, implement, and support improvements to current practices and procedures
Must have above average communication skills and be able to lead group meetings and discussions covering complex topics
Strong technical aptitude, particularly with SQL is preferred

Quality Analyst Resume Examples & Samples

Perform receiving, product and shipping inspections of hardware in production facility to ensure conformance with company, contract, and regulatory requirements and standards
Interpret engineering drawings for tolerances, coatings, and marking specifications
Translate engineering drawings into quality requirements in order to develop product inspection checklists
Work with suppliers to ensure conformance to engineering drawings and First Article Inspections
Review, analyze, and report on quality discrepancies
Investigate problems and determine disposition; identify corrective actions for recurring discrepancies
Perform process and product audits
Review test plans, test cases, and completed reports for completeness and consistency
Interface with Production and Systems Engineering functions to address quality through drawing and integration/ assembly instruction design and peer reviews
Witness/monitor testing
Bachelor’s of Science degree and 6 years of quality or manufacturing parts inspection experience. 10 years of relevant experience may be accepted in Lieu of a degree
Proficiency in review of engineering drawings and inspection of hardware/material
Ability to work as part of a team to support accomplishment of team goals
Lean / Six Sigma or statistical quality control experience
Experience with CNC coding, manufacturing, and inspecting parts to ASME Y14.5M Geometric Dimensioning and Tolerancing standards

Quality Analyst Resume Examples & Samples

Obtain and review Supplier requirement documentation for accuracy and compliance to procedures by working with Baxter employees and suppliers as needed
Resolve areas identified as compliance issues related to supplier requirements
Act as Subject Matter Expert (SME) for the New Supplier Request process and communicates documented issues with the requestor and Cross Functional Team
Interpret and execute policies and procedures that affect the organizational unit (primarily Acquisitions and Divestitures)
Utilize the Global Supplier Quality Trackwsie System (GSQTS) and Supplier Audit Module (SAM) for creation of supplier, Master and requirement records, maintaining supplier quality records and uploading New Supplier requirements
Executes protocols for Acquisitions and Divestitures
Interact frequently with functional peer groups
Strong interpersonal skills and great attention to detail are necessary
Team player with good problem solving skills, and good verbal and written communication skills
Must be able to handle multiple projects concurrently, must have computer experience
Working knowledge of FDA Regulations
Application of Supplier Quality procedures and policies when qualifying suppliers
Issue identification and recommendations for resolution to keep Acquisition and Divesture projects on track for due date
Bachelor’s degree in the life sciences
1 – 3 years of experience working in a pharmaceutical or medical device industry

Quality Analyst Resume Examples & Samples

Bachelor degree, major in related Engineering Discipline
Above 5 years working experience for SQE, experience on connector will be preferred
Excellent written & verbal English
Familiar with stamping, molding, assembly process and quality control method
Be familiar with ISO9000/TS16949 and other quality system
Familiar with quality tools such as PPAP, SPC, MSA, FMEA, and Control Plan
Certified internal audit will be plus
Good analytical and problem solving skills, familiar with 8D
Excellent in Excel, Word and PowerPoint
Good time management skill, prioritize assignment well
Positive working attitude, with good communication skill and strong confidential sense, resolving complex problems neatly
Experience on CQE will be preferred
Participate in new source decision, responsible for new supplier audit, development and qualification
Supplier APQP process management, especially design review, quality control plan resource verify
Run at rate on-site and on time PPAP approval, compliance report follow up
Define & update incoming inspection plan and QIP, boundary samples and inspection gauge of approval
Supplier engineering change management and follow up
Summarize & monitor supplier quality performance (DLPM, DPPM, and CC), drive the supplier to CIP
Supplier annual audit and irregular audit when necessary
Handling nonconforming issue and initiate actions to supplier with 8D problem solving, drive the supplier to do error-proof action
Participate in customer/internal audit of responsible supplier and respond all relevant CA
Filing related documents of SQE, such as supplier issue list, supplier meeting, deviation, ECN list
Coordinate TE internal team to drive or support the supplier when necessary
Hold the supplier quality review meeting of top worst supplier with sourcing team
Training the supplier on TE request and others base on the supplier situation, share the lesson learned to the supplier in time, make sure supplier overall quality meet TE target

Quality Analyst Resume Examples & Samples

Quality system management. To establish，maintain and optimize quality system effectiveness and suitability
Perform process audit and follow up relative actions to maintain and optimize product quality control and assurance system
Process quality control include deal with customer audit, customer complaint, process quality control, leader of quality issue solve process and quality inspector management
Be good at the Quality system of ISO9000, ISO14001 and TS16949 experience were preferred
Be good at sensor field,
Be good at Quality tools such as CP, FMEA, Poka yoke, SPC, FTA, Fishbone, 5Why, etc
Good communication/coordination skill
At least 2 years of QA/QS working experience
University degree in Electrical /Mechanical or Electronics Engineering or related field
Good command of written & spoken English skills
Good command of Excel, Word, Project, PowerPoint, Outlook
Certified National Quality Engineer is preferred or Six Sigma Black belt will be added advantage

Quality Analyst Resume Examples & Samples

Perform Quality Engineering functions in Mission Assurance supporting program activities
Provide evaluations of processes and products, assuring compliance to contract requirements as well as ISO 9001 and AS9100
Review technical documents, plans and reports to determine compliance with specified standards
Support and participate in technical customer meetings (Kick-off meeting, Preliminary Design Review, Critical Design Review, Technical Interchange Meetings, Test Readiness Reviews, etc.)
Support inspection of product and customer documentation
Metrics Data Collection and Analysis
Perform Receiving inspection of incoming parts
Review, analyze and report on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems
Investigate problems and develops disposition and corrective actions for recurring discrepancies
Interface with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met
Recommend corrective actions, dispositions and modifications
Perform ISO/9001/AS9100 Internal Audits
Support maintenance of ISO 9001/AS9100-certified Quality Management System (QMS) including external audits by customers and regulatory authorities
10+ years of experience in Quality and Production Engineering related fields (quality assurance, software/systems engineering) or 8+ years with a Master's degree
Ability to obtain an interim Secret Security Clearance prior to hire with ability to obtain Secret Clearance after hire
Strong customer engagement and communication skills
Microsoft Office (Word, Excel, PowerPoint) skills
Possess great planning, coordination and organizational and problem-solving skills
Knowledge and experience with the quality standards associated with each of the elements of these contracts (i.e., AS9100, ISO 9001, FARs)
Bachelor's degree in Engineering or related technical field preferred
Aircraft modernization experience
Experience with the obtaining flight and aircraft certifications and/or Current "FAA Inspection Authorization" certification
Operational Knowledge of Corrective/Preventive Action Systems, Statistical Process Control and Risk Management practice
ISO 9001/AS9100 Internal Auditor or Lead Auditor training and experience
Experience leading Corrective Action discussions and driving teams to Root Cause

Quality Analyst Resume Examples & Samples

Consistently deliver project deliverables to agreed schedules without compromising quality
Regularly communicate assignments' progress against agreed schedules. Alert the PM/TL well in advance where a deliverable is not achievable or a slippage is likelihood, allowing sufficient time for a sensible course of action
Seek assistance from Senior Testers, BAs or Developers to understand the impact of functional solution designs in order to ensure that enhancements have adequate test coverage
Minimum 3 years of experience in software testing
Good knowledge of SQL command
Good Analytic thinking skill, Problem solving skill (Proactively solving problems which arise during the development/ testing processes) and fast learner
Good written communication skills and good verbal communication skills
Thai Nationality Only

Quality Analyst Resume Examples & Samples

Performs quality audits on patient files to determine if information was processed according to standard operating procedures
Analyzes quality audit results in order to assess future training needs for the team; provides feedback to management team on standard operating procedures and updates as needed
Leads ongoing quality training sessions in order to reduce quality issues on the team
Assists with creating new quality metrics
Provides dedicated support to an assigned subteam
Ability to lead and develop training sessions that address quality issues
Must be self motivated with strong positive attitude
Strong attention to detail; highly accountable
Ability to take direction, work independently
Must have excellent time management skills
Excellent communication skills; ability to communicate effectively both orally and in writing
Good problem solving skills and ability to prioritize
Good analytical skills; desire to further develop analytic skills

Quality Analyst Resume Examples & Samples

Call Audit and 1-1 Feedback Sessions
Coaching on IIA
Group Coaching on IIA
New Hire Soft skill Training
Conduct Mock Calls for New hires
Deliver Grammar coaching sessions
Monitor Call Etiquette Adherence
Coach on Customer handling techniques
SOD Development and Adherence
Conduct E-mail Audit and feedback
Develop and maintain SS Portfolio for Chennai
Process Trainings
Other required audits as per business needs
Conduct Soft Skill & LVA (Language, Voice and Accent) Programs
Conduct remedial/refreshers
Training Needs Analysis, Course Calendars and adherence to training calendar
Reporting and dashboards for the training
Work with content development team & design training curriculum on process specific business communication
Deliver and evaluate impact to business by measuring end of training feedback, on the job performance
Coach Phone/Email Etiquette, Call Handling and Cultural Differences etc
Content Development and conducting TTTs on the content
Conduct TTTs for facilitation and training delivery skills to the other trainers

Quality Analyst Resume Examples & Samples

Participate in the evaluation of software requirements and development of QA plans, QA test scripts, and acceptance criteria for various testing phases
Participate in the identification of QA tasks and associated level of effort for the project plan
Prepare and execute acceptance testing of new or revised modules, as well as automated test scripts
Write clear and concise defect reports and validate fixes
Minimum one year of experience with automated testing and modeling tools, change management, and test case generation techniques
Bachelor’s degree from an accredited college or university
Experience with or strong understanding of SQL server and oracle database structure
Strong analytical skills with a basic understanding of client/server architecture and computer networks

Quality Analyst Resume Examples & Samples

Responsible for conducting investigations into quality deviations of batches, preps, lots, out of specification lab results, equipment, and facilities to ensure all cGMPs, SOPs, product registrations, and client requirements are met. Assist in determining root cause of the incident and appropriate CAPA. Make recommendation on batch approval/rejection based on the results of the quality investigation, assist in determining steps necessary to resolve problem batches. Responsible for the timely closure of investigations to meet departmental Metrics
Provides guidance to Commercial Operations regarding remediation activities required to continue production. Authorized to suspend manufacturing operations when situations warrants. Assists Commercial Operations in evaluating batch release documentation against current manufacturing regulations and site procedures
Assesses event impact and risk to product, lot, facility, patients and process. Classifies criticality of event (critical vs. non-critical). Provides guidance in determining whether a deviation (or other remediation) is required prior to release
Represents Quality Assurance as a participant of Patheon–Client teams supporting Commercial Operations. Communicates with team members and clients providing information regarding quality issues, educates clients regarding Patheon SOPs and processes, co-ordinates efforts to resolve issues in a timely manner
Provides guidance to Commercial Operations to ensure compliance with all applicable regulations and drives timely resolution of GMP issues
Performs tasks/deviations/investigations/protocols/IQ, OQ, and PQ’s; also be involved in the review and approval of various site Operation documents such as cleaning validation documents, change control requests, etc
Works closely with other members of Packaging, Manufacturing and Quality to recognize opportunities for improvement and elicit change through the use of Patheon’s Change Control processes, CAPA system, PA-II initiatives
Participates in inspection readiness activities and may also be involved in inspections by regulatory agencies
Models effective and constructive communication and interactions with technical departments both orally and in writing; maintain acceptable proficiency in technical and non-technical (e.g. interpersonal) skills
Requires attention to detail, good organizational skills, and a sound understanding of cGMPs and Manufacturing/ Packaging
Escalates critical events and investigation findings to Quality Assurance Management
Requires interaction with Process Engineers, Records/Release, QA Management, Quality Control, QA Regulatory, Engineering, Commercial Operations and Clients

Quality Analyst Resume Examples & Samples

Maintain accurate and sufficient documentation of TSR/CSR calls including
An Associates Degree (AA) from an accredited university or college; or a High school diploma, GED and 1 years related work experience
Some prior supervision experience preferred
Ability to monitor and record improvements in performance
Ability to provide feedback and demonstrate a variety of coaching methods

Quality Analyst Resume Examples & Samples

Facilitates meetings regarding certain issues or agenda items for the purpose of maintaining the licensing and accreditation requirements
Conducts reviews utilizing medical staff and multidisciplinary criteria/guidelines/indicators
Determines which cases fail to meet the criteria and require further multidisciplinary review
Executes the quality improvement monitoring agenda for assigned departments to include all aspects of data management and analysis of trends and patterns of practice
Serves as a resource regarding regulatory and organizational requirements
Assures that activities related to the quality improvement process will meet the federal, state and local standards and requirements
Serves as a liaison between the medical staff, ancillary support departments and QI department members
Ensures confidentiality of information
Provides information to physician profiles based on quality of care and focus reviews
Compiles information and prepares quarterly reports
Coordinates the development of meaningful quality improvement indicators that comply with organizational guidelines and regulatory requirements
Conducts statistical analysis to determine data reliability and confidence intervals
Assists in evaluations for assigned areas and coordinates approval
Updates Quality Improvement Plan and coordinates approval
Develops and implements systems, procedures and forms to improve data collection, management and display and to aid in the education of new processes or changes in standards of practice
Completes special projects, studies and related statistical analysis
Previous experience, usually two (2) - three (3) years in either a medical staff or quality improvement function
Bachelor's degree in a health related field preferred
Medical Terminology certification preferred
ART, RRA or LVN preferred
Certified Medical Staff Coordinator preferred
Significant knowledge of TJC, Title 22, NCQA and CMA standards and requirements, TQM and tools for indicator development and display
Broad working knowledge of medical care practice and procedures including familiarity with medical records and chart review
Strong statistical and data management skills
Ability to analyze and summarize complex clinical situations
Proficient with software used in the department

Quality Analyst Resume Examples & Samples

Follow good documentation practices for the accurate and timely documentation of all activities
Perform chemical and instrumentation testing of raw materials and finished product
Follow Mountain View Site Policies
Assist with establishing & maintaining safe work standards in the lab
Peer review all laboratory and inspection documentation
Conduct investigations and root cause analysis for laboratory and production issues
Use of analytical balances, HPLC, UV, pH meter
Maintain instrument readiness through periodic maintenance and calibration
Able to troubleshoot equipment and methods
Support Deviation, CAPA, change control and other quality systems for PreveLeak
Train new employees in areas of proficiency
Design studies to evaluate product or raw material issues
Use the site document control software for review, authoring and editing site procedures
Author reports associated with work and investigations performed
2 years’ experience in medical device, biologics, and/or pharmaceutical manufacturing desired; Knowledge of regulations and standards (MDD, QSR, GMPs, ISO 13485) desired; Ability to understand the device and drug operations desired; Demonstrated organizational, problem-solving, and analytical and time management skills desired. Good technical writing and oral communication skills desired

Quality Analyst Resume Examples & Samples

A minimum of 5 years of experience working in the pharmaceutical or similarly regulated industry is required
A minimum of 2 years of experience in a Quality Assurance, Regulatory Affairs, and/or Stability position is required
Experience with statistical software packages (e.g., Minitab, SAS, Statistica, JMP) is preferred
Experience working with solid and liquid dose products is preferred
Proficiency in MS Word, Excel, and Power Point applications is required

Quality Analyst Resume Examples & Samples

Assists with and monitors Fax quality Review Process
Assists with regional payer surveillance activities
Firm understanding of reimbursement, patient assistance programs and benefit verifications

Quality Analyst Resume Examples & Samples

Document the understanding as part of the reverse KT
Seek signoff from the client
Partner with the Business Analyst to provide suggestions on the requirements to drive clarity based on experience in earlier projects
Seek review of updated documents from relevant stakeholders
Conduct feasibility study to identify tools /methodologies /frameworks to meet the client's requirements
Capture and document the business/ application levels requirements details in WIKI that can be used for induction of new members to the project teams
Conduct KT for new team members
Organize boot camp for new joinees

Quality Analyst Resume Examples & Samples

Routine analysis of production samples and raw material samples by various wet, classical and instrumental methods
Operation of instrumentation such as densitometer, AA, GC, GPC, LC, auto-titrator, and FTIR
Standardization of various instruments and titrants in addition to the maintenance of SPC control charts and routine maintenance of laboratory equipment is included in the job duties
Preparation of monthly reports, project summaries and equipment justification are also functions of the position
The Analyst will be required to work rotating 12 hour shifts
Position requires use of Excel spreadsheets, Access database, Microsoft Word, in addition to software usage on equipment

Quality Analyst Resume Examples & Samples

A minimum of a Bachelor’s degree (or equivalent) is required
A focused degree in a technical discipline such as Chemistry, Microbiology, Engineering, Pharmacy or related field is preferred
A minimum of 2 years of GMP experience in Pharmaceutical, Medical Device, OTC Drug, Cosmetic and/or Food/Dietary Supplements Industry is required
A general understanding of OOS (Out of Specification) and OOT (Out of Tolerance) results is required
Working knowledge of manufacturing control systems is preferred
Experience with SAP, SharePoint and LIMS is preferred
Six Sigma certification or process excellence training is preferred
Technical writing experience/skills are highly preferred
GMP manufacturing, laboratory experience, and/or pharmaceutical regulatory experience preferred
Experience in writing and assembling Annual Product Reviews is preferred
Experience in Statistics and experience with related software programs preferred
This position will be located in Skillman, NJ or Fort Washington, PA and may require up to 10% travel depending on business needs.Quality Systems

Quality Analyst Resume Examples & Samples

Ensuring ISG’s adherence to Project Management guidelines and timeframes
Work with project managers to resolve exceptions quickly following ICG-wide timelines
Responsible for reviewing and providing feedback to project managers on program, initiative, and project descriptions to ensure they meet capitalization guidelines
On a weekly basis, prepares meeting material for global project management status calls using reports from multiple systems
Reviews project accomplishments/status updates to ensure they are in compliance with established formats
Publish internal ISG newsletter including project updates from multiple divisions
Available on an ad-hoc basis to assist lead PMO with preparing senior level materials, reconciliations etc
Experience working with evolving processes
Evidence of working cross-functionally to achieve a common goal
Understanding of documentation policies and processes
Ability to proficiently use MS Office products
Experience in a Financial Institution or related industry

Quality Analyst Resume Examples & Samples

Conduct on-going quality monitoring and coaching for the SMB Portfolio Management and Growth Teams
Conduct joint monitoring and calibration session with internal and external customers
Provide expert commentary of call handling to client audiences
Assist with process/service improvement initiatives
Assist with or lead special projects Other duties as assigned
Analyze data, conduct trends analysis and identify root causes of trends and process improvement opportunities
Solve and/or make recommendations to implement changes to correct process issues & performance gaps
Reviewing the work of the specialists and offer additional training, development opportunities and coaching directly to agents to improve performance
Assist with the preparation of Quality & Training materials
Present quality training to new hires
Train entire new hire classes, as needed, by training department
Write and deliver quality tips to agents for performance improvement
Serve as SME in variety of functions and for a vast variety of audiences

Quality Analyst Resume Examples & Samples

Perform batch record review for GMP batches produced at Baxter for accuracy and compliance to procedures based on regulatory requirements and internal guidelines, etc
Reconcile discrepancies with documentation and/or electronic systems as appropriate
Facilitate an environment of teamwork and communication between Quality Assurance, Production and other support functions to ensure on-time Quality review of batch records in order to achieve internal targets and contractual commitments for batch release
Performs Quality review in classified areas, reports errors, deficiencies, discrepancies and observations to management. Expected to escalate when product safety is or may be compromised
During in-process review, ensures that SOPs are current and effective and that staff performs routine tasks according to SOP through direct observation
Initiates event investigation reports
Participate in continuous improvement projects to improve department operations, increase efficiency, solve problems, generate cost savings, improve quality, and increase employee and customer satisfaction
Bachelor’s degree in a science discipline or Bachelor’s degree in non-science discipline with at least three years of Pharmaceutical Quality or Manufacturing experience
Computer proficiency in Microsoft Word, Excel, and Outlook and the ability to use enterprise software (examples include: JDE, BPLM, Pilgrim, Trackwise, etc.)

Quality Analyst Resume Examples & Samples

Uses pertinent data and facts to identify and solve a range of problems within area of focus or expertise
Investigates non-standard requests and problems, with some assistance from others
May support assessment of end to end Optum360 revenue cycle, yet will primarily focus within a specific Optum360 revenue cycle process area
Acts as a resource for other Quality Analysts with less experience
Some proficiency in understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)
Demonstrate understanding of relevant organizations' operations, products and applications, strategies, processes, and / or business priorities in order to build effective solutions
Engage and often directly support Quality auditing activities to validate process performance
Support the analysis of quality auditing findings as it relates to business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities
Support engagement with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency; effectiveness) in order to direct investigation into problems and potential solutions
Support the communication of potential impacts and risks associated with implementing proposed solutions, progress of actions taken to resolve risks and gaps identified
2+ years in a role supporting a quality function or related operational function
Basic to intermediate experience with MS Office including Word, Excel and PowerPoint
Basic to intermediate SharePoint experience including utilization and site maintenance
Intermediate or Expert Visio experience (or like software)
Proven record of positive, effective coaching and development ability as well as supporting effective team interactions
Prior experience in large, multi-function and cross geographic organizations
Experience specifically working in an Operations Environment
Experience specifically working in a Revenue Cycle Environment
Basic to Intermediate Statistical Analysis experience using SSA, Minitab, JMP, or a similar statistical software tool / application
Formal Quality Training experience (ie: Six Sigma, Lean, TQM, etc)

Quality Analyst Resume Examples & Samples

Reviewing screening results that result in matches. Evaluating and resolving potential and exact matches, referring as appropriate to compliance for AML Investigations
Analyzing alerts and investigating customers whose name match with Special Interest Person, Politically Exposed Persons and other adverse media during the New Business application stage and ongoing basis
Ensure review and disposition is adequately documented. Conducting ad hoc searches to determine if there are customers that match names referred by business units, regulators, and government agencies
Check and analyze transactions to ensure accuracy, consistency and client satisfaction, as well as ensure that quality standards are met
Present monthly, quarterly and yearly assessments of the Team’s quality performance
Identify areas for improvement in Associate’s performance through trending and analysis
Coach and counsel Associates
Initiate and implement process improvements to effectively align Team’s capabilities with current and future needs
Conduct calibration sessions to ensure uniformity of understanding
Recommend training programs necessary to drive improvement
Develop test methods and techniques to ensure in-depth knowledge of the Business Unit’s policies and processes
Develop and propose better quality audit processes
Play an integral role in the MBPS process audits
Ensure that appropriate Compliance Programs are completed by the Division
Perform other tasks/projects assigned by the immediate superior and/or the Business Unit’s Operations Leader(s)
Perform calling of funds for New Business
Issuance of New policies
Perform manual Bridger Checking before policy issuance
This individual will work closely with the Manulife Singapore Compliance Department (AML investigations, client on-boarding and maintenance, etc) throughout the duration of an investigation for a possible name match

100

Quality Analyst Resume Examples & Samples

Demonstrate a clear pride of ownership
Actively participate in the Agile development process
Maintain a fun, inclusive and creative work environment
At least 3 years experience in one or more of the following: Java, JavaScript, Objective-C, Android, JavaScript frameworks such as jQuery
Familiarity with continuous delivery practices
Software Automation experience
At least 3 years experience in REST API and UI driven testing and test automation
Knowledge of Agile development process

101

Quality Analyst Resume Examples & Samples

SharePoint 2013 experience
ISO9001 and auditing experience
Previous Quality Assurance experience
B.S. Technical Writing

102

Quality Analyst Resume Examples & Samples

Analyze project and/or change documentation (BRD, FRD, TDD, CR) to
Create detailed test cases focused on the functional changes and regression
Provide application test requirements and contribute to the Detailed Test Plan
Participate and drive test execution of application/function test cases according

103

Quality Analyst Resume Examples & Samples

Analyze project and/or change documentation (BRD, FRD, TDD, CR) to
Create detailed test cases focused on the functional changes and regression
Determine and obtain appropriate test data to support test case execution
Proactively communicate and collaborate with test teams and support partners
Provide application test requirements and contribute to the Detailed Test Plan
Participate and drive test execution of application/function test cases according

104

Quality Analyst Resume Examples & Samples

Provide comprehensive administrative services to coordinate and maintain Process Command Media and business practices
Support the Configuration Management process by attending Engineering Review Board (ERB) meetings and WPIs
Maintain the Discrepancy Reporting system (DR) database and generated reports
Edit online Document Management System Command Media and all CDRLS delivered to the customer
Edit revisions and all new quality system documents for format and basic requirements before loading documents into SharePoint or sending up to Command Media
Perform as one of the Quality System Lead Auditors to schedule and perform audits of internal departments, including classified programs
Collaborate with other internal auditors to perform a majority of audits
Coordinate with department managers regarding the corrective action responses from internal and external audits
Provide audit and corrective action information to the Mission Assurance Manager for quality system metrics reporting. Assist in third party audits by our customers and ISO Registrars
Maintain the Quality System department documentation and files
Provide supplier quality technical support across all Program including visits to the suppliers
Assist QE’s and Engineering when needed in the assembly, test, procedures, requirements, practices, techniques, and principles
Analyze hardware nonconformance and dispositions
Provide technical solutions to a wide range of problems
Report supplier quality ratings and provided direct access to the Supplier ASAP and update SAP folders
Train suppliers and participate in customer meetings. Support Supplier Quality Management in Baltimore (SMA)
Create metric reports using Excel tables and charts
Utilize the NG system to manage documents and product structures and the transfer of this information to SharePoint for company usage
Check accuracy of document changes and conformity to documentation standards
Initiate, demote or promote, review, and approve documents and product structures associated with new product design and engineering change orders within the NG system
Develop and implement program quality plans, programs, and procedures using statistical quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses
Ensure that performance and quality products conform to established company and regulatory standards
Review, analyzes and reports on quality discrepancies related to integration and test
Bachelor’s Degree in Business, Engineering, Quality, or Technical field, plus 6 years of related experience in Aerospace and military contract environments (8 years of experience with Associate’s Degree, or 10 years of experience in lieu of degree)
Experience in Quality System Auditing to ISO 9001 and AS9100
Experience with root cause investigation, change management, risk management and technical writing
Advanced use of computer and software applications
Experience with training or coaching others
Strong communication, influencing and leadership skills: ability to communicate at all levels of the organization, and to interact with and influence cross-functional and cross-business teams to drive results
Strong business acumen, interpersonal skills relating to teams with diverse cultures and business practices
Strategic and tactical execution abilities, including strong organization skills
Ability to take initiative regarding innovative approaches to problem solving in a fast-paced, changing business environment
Ability to apply principles of logical or scientific thinking, root cause and statistical analysis
Ability to analyze, graph, and present data in a way that facilitates and drives decision making
Experience in Quality Systems process development, support, integration or enhancement
A Certification in Six Sigma Green or Black belt
Active Secret security clearance or above

105

Quality Analyst Resume Examples & Samples

Forecasting and management of resource allocations across the team
Identify areas for improvement in efficiency, test cycles, and test automation, and recommend solutions
Troubleshoot issues in production, UAT & QA and perform root cause analysis of issue on hand
Provide timely feedback to team members and business partners, and ensure execution. Coaches to ensure that quality control standards are understood and achieved
Reviews teams' performance results through Account Reviews and audits to ensure compliance with department procedures and regulatory regulations
Interpreting quality audits, drive improvements and change, and facilitate test methodology discussions across the business unit
Provides guidance and offers expertise to team within the QA organization as well as functional business area partners
Develops the skills of team members through a combination of goal-setting, delegation, one-to-one coaching, counseling and performance management
Evaluate and oversee generation of all reporting requirements, recommending updates/changes as appropriate
Ensures compliance with department processes, service level agreements (SLAs) and regulatory rules
Assist with problem resolution, responds to internal customers, third parties as needed to facilitate issue resolution
Collaborative decision-making and good judgment
Demonstrated ability to lead a diverse team and drive strategy
Knowledge and application of successful business analysis tools and practices with practical experience
Excellent project management and client partnership ability
Strong technical analysis and problem solving experience - yet adept at interfacing with all levels of management and influencing in a matrix organization
Knowledge of CCB support systems a plus (e.g.C3, MSP, ALA, CALS, Recovery1, DDA, LAW, CART, EPIC, MARS, e-Oscar, credit reporting agency applications)
Strong interpersonal skills; Proven ability to build strong partnerships with colleagues across levels, desire to learn quickly and think strategically
Proven ability to manage people and build high-performance teams
Ability to work in a highly demanding fast paced environment
Demonstrated knowledge of Excel and other Microsoft office products
Knowledge of Credit Bureau data furnishing and dispute management regulations a plus
Statistical analysis experience a plus
BS/BA required; quantitative focus / advanced study a plus
3-5 years of relevant experience in a related area (i.e. data analysis/auditing/quality control/testing)

106

Quality Analyst Resume Examples & Samples

Performing required analyses on samples
Calculating batch adjustments and communicating these to production personnel
Preparing and standardizing reagent solutions
Inspecting all incoming and outgoing bulk shipments of finished products and raw materials
Providing technical assistance and support to all plant operations
May be responsible for performing routine maintenance and up-keep on assigned laboratory equipment and work areas
May be responsible for calibration and associated recordkeeping of analytical equipment or other special projects as determined by the QA Manager
May serve on the QIT (Quality Improvement Team), Step-teams, Quality Action Teams (QAT’s), or work with production and engineering or other QA personnel on Process Control Planning or Process Improvement Teams in efforts to achieve statistical process control and capability
Comply with all applicable site Safety, Health, Environmental and Security policies and procedures

107

Quality Analyst Resume Examples & Samples

Assist in analyzing and reviewing informational business materials
Collecting and organizing complex technical, management and administrative information required for preparation of documents or deliverables
Develop and integrate graphics into deliverables as required
Analyze project materials in terms of correctness, meeting expectations, and conforming to standards
Maintain matrices, reports and schedules, as needed
Must be either a US Citizen or Green Card holder to obtain required Public Trust clearance
Coordinate with Technical Leads and team to obtain information needed to update the client’s systems
Monitor deliverables supporting the MAPD application
Monitor requests from REMEDY and eCHIMP
Provide training on quality and process improvements
Monitor deliverables and ensure they are submitted on-time
Interface with customer, vendor and subcontractor representatives to ensure requirements are met
BS/BA degree and 3 years’ experience or 7 years of reasonable and directly applicable work experience will satisfy education and experience requirements
Ability to work in a team and participate in formal reviews of deliverable products
Able to understand and learn technical specifications, system requirements and other application design information
Experience in two of the following: eCHIMP, Clarity, or Remedy
Ability to train technical and non-technical staff
Understanding of the health care industry
Experience with CMS or health care
Experience with the MAPD applications and/or team
Experience training technical staff
Strong attention to detail when analyzing deliverable, developing corrective actions, and monitoring progress
Demonstrated strong organizational skills

108

Quality Analyst Resume Examples & Samples

Participate in Peer Reviews and Product Reviews as a principal team member to ensure First Time Quality and compliance to program and company requirements
Perform receiving, in-process and final inspections on hardware material received
Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 6 years of combined software & hardware-related experience (additional 4 years of experience in lieu of degree)
Understanding of hardware processes to include ability to read/understand drawings and ability to conduct inspections in accordance with drawings
Understanding of quality requirements flow down to suppliers using supplier quality clauses
Demonstrated success drafting, editing, and proofreading technical documents
Experience working with Microsoft Office products: Power Point, Outlook, Word, Access and Excel
Ability to determine and implement improvements to existing processes
Ability to obtain a Secret Clearance
Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 10 years of combined software & hardware-related experience. (Additional 4 years of experience in lieu of degree)
Experience with and understanding of software development tools, databases, or scripting languages
Experience conducting First Article Inspection (FAI)
Experience using hardware measurement tools

109

Quality Analyst Resume Examples & Samples

Bachelors Degree and 6 years of experience
Must demonstrate a detailed working knowledge and understanding of QA principles, concepts, theories, regulations and practices
Must possess an understanding of Configuration Management and managing baseline changes
Skilled at Requirements Management which includes mapping and traceability to ensure all requirements are met
Must be able to work on a self-initiated basis and in a team environment
Experience in root cause analysis and resolution
Must have strong verbal and written communication skills to accurately document, report and present findings; and, strong interpersonal skills to effectively interface with all levels of employees, management and outside representatives
Skilled at conducting audits to ensure compliance with defined processes
Skilled at the development of metrics to enhance and act as leading indicators of any pending impacts to program success
Formal training in ISO9000/AS9100 or CMMI and extensive knowledge of Quality Management Systems
Skilled in ISO Audit preparations

110

Quality Analyst Resume Examples & Samples

Reviews quality records and data on various elements of the company's Quality Management System to ensure compliance, determine trends, and analyze root cause (ex: travelers, nonconformance reports, corrective actions, inspection results, configuration logs, training records). Coordinates with responsible personnel and supervisors to develop or obtain corrective action plans. Prepares summary reports, charts, and statistical analysis as required
Plans, coordinates, and leads internal audits and surveillance activities of the company's Quality Management System, including interviews, observations, and review of manufacturing, inspection, and test operations and records on shop floor. Creates summary reports and reviews results with management. Conducts opening and closing meetings with responsible management for areas being audited
Supports Quality department administration, develops databases, prepares reports. May supervise records center operations, train and oversee department assistants to review quality records for incomplete operations and errors. Provides training and coordinates with responsible personnel and supervisors to get records corrected, prevent recurrence, and improve processes
Typically requires a Bachelors degree in Manufacturing Technology, Mathematics or related field along with three or more years experience working as a quality analyst in a manufacturing environment. May substitute additional experience as a quality analyst in lieu of education
Requires a general understanding of quality procedures and system requirements in a manufacturing environment as well as general knowledge of quality concepts and principles including the ability to read and understand engineering drawings and specifications; the ability to identify and interpret data; the ability to prepare detailed statistical reports and documents; interpersonal, verbal and written communication skills to explain general information effectively with all levels of employees; organization skills to maintain flow of work within the unit; the ability to establish priorities; and general knowledge of computer operations and applications and word processing and spreadsheets
Ability to work both independently and in a team environment is essential as is the ability to work extended hours as required

111

Quality Analyst Resume Examples & Samples

Ideally an HND (Laboratory Technology) or equivalent
A proven applied competency in one or more of the following: - Chemical analyses, Microbiological analyses, Brewing Quality Control
At least three years practical laboratory experience in an ISO 9001 environment
Experience of teamwork in a pressurized production / QA environment
Fundamental Quality insight focused on the wider business need and how it impacts on GGBL production activities
Analytical thinking style
Able to contribute to the effective working of the team
Ability to follow through to deliver high quality results
Ability to organize and deliver training to other team members and production personnel
Commit to Occupational Health and Safety standards. Frequently state and articulate that Safety is our No.1 priority. Be visible as an ambassador for safety by behaving in a safe manner at all times and always challenging unsafe practices and behavior of others, reprimanding where appropriate. Adhere strictly to the site safety rules and systems and equipment operational procedures
Shall be committed to producing safe and quality products by following all instructions related to the Food Safety and Quality Management System
Provide a comprehensive analytical and microbiological service to the Production and support teams
Be the Quality voice of the aligned team
Attain the highest standards in the area of Quality, Cost and Customer Service
Deliver a high performance service to its customers across the Brewery
Interact with a wide range of colleagues on the technical side of the business to carry out analyses and deliver the service required
Take responsibility for their training and development

112

Quality Analyst Resume Examples & Samples

Identify quality issues and relay appropriate information to technical staff
Thoroughly document all defects and discrepancies throughout the life cycle
Update the test script repository or database to ensure the scripts are kept current with new functionality, software fixes, etc., and are made available for reuse
Utilize appropriate communication skills for project team members. Demonstrate strong communication and facilitation skills during team meetings
Review industry periodicals
Assist with internal presentations
Act as lead quality analyst on small to medium sized projects or act as a co-lead with another quality analyst on medium to large sized projects
Produce comprehensive test scripts
Establish and maintain the accuracy of test data
Provide and validate estimates for quality analyst tasks and deliverables
Understand and apply knowledge of different system platform stages, estimates, and types of testing within a project lifecycle (e.g. regression testing, volume testing, facility testing, etc.)
Provide input to help resolve support issues after project completion
Generate process improvement ideas
Mentor new quality analysts on methodology and tools
2-5 year experience in quality assurance role including experience using SQL
Willing to work on Mainframe related product
Customer Focus; consider customer perspective during all phases of a project
Detail orientation; able to perform all job duties thoroughly; consider all aspects; break down tasks into all possible components and scrutinize tasks at the lowest level; gather complete information and able to track information and follow through
Muti-tasking; able to concurrently perform several different tasks requiring a variety of skills and knowledge
Problem Solving; able to gather information systematically; use logic, generate alternatives; examine alternatives in light of objectives and resources; reach and communicate solutions
Good teamwork; able to work collaborate as a team
Accept and participate in cross training of different areas of responsibility
Good command of speaking and writing in both English and Thai
Background in Mainframe, Dialogue, Indocs, or DB2 is an advantage

113

Quality Analyst Resume Examples & Samples

Monitor project adherence to defined program Mission Assurance Plans and processes
Trains project personnel in quality controls and their roles and responsibilities regarding quality
Facilitates adherence to processes, quality controls, and work instructions for the projects and champions
Independently evaluates the effectiveness of project work processes, quality controls, and recommends improvements
Verifies compliance with processes, policies, standards, and procedures
Ensures compliance with all MA related contractual requirements, and sector/division/business unit policies and
Procedures, while contributing to the project’s effective process implementation
Verifies compliance with requirements and traceability of requirements
.Participates in program boards such as the Change Control Board, Discrepancy Review Board, etc. deemed necessary on a program
Monitors quality controls used by the development teams (e.g., peer reviews) providing early detection, reporting, and resolution of problems
Participates in release readiness reviews ensuring quality site deployments
Monitor effectiveness of Operational quality controls
Collects, analyzes, and reports to management and the customer on project quality using agreed upon measures
Conducts assessments of project quality, performance, and evaluates risks in accordance with contract requirements to ensure overall customer satisfaction and mission
Contributes to the definition of non-financial project measures (i.e., quality, technical, customer satisfaction) used to
Monitor program execution; assists with data collection, trend analysis, and effectiveness of measures, and reports
Status through program channels
Facilitates preparation, evaluates readiness, and serves as co-chair of internal project gate reviews
Steers the project to ensure corrective actions and root cause analysis for problems are collected in the program
Corrective and preventive action system (CPAS); facilitates necessary corrective actions as a result of internal MA
Process evaluations, gate reviews and customer issues
Assists subcontract management in identify Quality Clause flow down to subcontractors during subcontract
Establishment and monitors subcontractors adherence to Quality Clauses during program execution
Monitors supplier performance and Quality, supports internal reviews of supplier performance using the corporate
Supplier Assessment Management System (SAMS) tool and process
Bachelors in Engineering or related field and 10 years of applicable technical experience. (Additional 4 years of experience in lieu of degree)
Proficiency in the system engineering lifecycle processes (i.e., requirements management, design, test)
Proficiency in Knowledge Management
Experience in agile project management
Proficiency in risk and opportunity management
Proficiency in organizational process improvement
Proficiency in IT Infrastructure Library (ITIL)
Proficiency in MS Word required
Solid working knowledge of MS Excel, PowerPoint, Visio and Access is required
Must be organized and self-motivated
Must be capable of working based on general direction and minimum supervision to complete assignments
Must be capable of working against deadline
Position requires a current SCI Clearance
Experience in RMF
Knowledge Management
Position prefers a candidate with a current SCI Clearance

114

Quality Analyst Resume Examples & Samples

Assists QC Team Lead in carrying out production-related and inspection jobs
Examine materials received from suppliers before forwarding to the production line
Assist in monitoring material quality in processing plants and making the required adjustments
Mark, tag or note problems
Reject defective items and fix them in the case of minor defects, and notify supervisor of problems and help find solutions
Maintain and support documentation and records, make computations, analyze results and write reports
Do the test instruments housekeeping, verification and calibrations on time based on the Standard work instructions
Diploma/Bachelor Major in mechanical or chemical
1 to 2 years of relevant experience
Corrective eyesight should be above 1.0
Confident communication in both spoken and written English
Resourceful and self-driven with a strong sense of commitment to delivering work in better than expected quality and time
Be able to multi-task and be hands-on in carrying out responsibilities independently with minimal supervision
Expected to promote a team environment that welcomes employee input and values each individual employee and their contribution to the team
Excellent numerical and analytical skills and have an eye for detail
Comfortable working with people from multi-cultural backgrounds and varying seniority levels

115

Quality Analyst Resume Examples & Samples

Experience with OEM warranty databases and statistics describing warranty
Understanding of methods of data analysis; SPC techniques
Adaptive presentation skills - presenting data for various levels in the organization
Able to coherently organize information from various sources and create reports
Minimum 5 years work-related experience in an automotive environment; warranty analysis preferable
Excellent organizational, leadership, interpersonal and problem solving skills
Must possess human relations, leadership skills and maturity of judgment
Must be proficient in computer use, programs like EXCEL, Minitab
Good attention to detail, and able to work in a team environment
Demonstrates the ability to work effectively in a team environment
Ability to work overtime to meet customer needs
Primary office / manufacturing environment; plant floor characterized by temperature extremes, loud noise and considerable tow motor traffic
Flexible and additional hours as required

116

Quality Analyst Resume Examples & Samples

Conducts random review of operational transactions
Record findings timely and accurately; track trends
Report findings to the Supervisor
Maintain regular communication and collaborative relationships with operational areas to ensure development of effective training programs
Participates in quality review sessions with leadership staff as requested by the Supervisor, Performance Auditing
Works collectively in a professional manner
Adheres to Sutter Physician Services’ organizational policies and procedures and supports Sutter Health’s philosophies and initiatives
1 year of customer service experience
Intermediate level of Microsoft Office Suite
Type at 30 WPM
Associate’s degree
6 months quality auditing experience
6 months medical office/clinic experience

117

Quality Analyst Resume Examples & Samples

Analyze project and/or change documentation (BRD, FRD, TDD, CR) to determine test
Provide application test requirements and contribute to the Detailed Test Plan(s) for
Participate and drive test execution of application/function test cases according to
7 to 10 years of related experience

118

Quality Analyst Resume Examples & Samples

Analyze project and/or change documentation (BRD, FRD, TDD, CR) to determine test
Provide application test requirements and contribute to the Detailed Test Plan(s) for
Participate and drive test execution of application/function test cases according to

119

Quality Analyst Resume Examples & Samples

Handle customer complaint with quick response and follow up corrective and preventive actions to ensure closure and enhance customer’s satisfaction. Customer relevant communications (FAI, customer audit)
Process audit to make sure process operation following up procedures
Take a leader role to realize quality excellent through promoting proactive culture to apply advanced quality tools & error proof concept in the whole product realization process. Continually improve quality operation procedures (i.e. NPI, Change Control)
Join NPI, DV, PV, FMEA, CP, WI and related activities to make sure good process assurance and product assurance
Prepare final inspection WI & measurement device in time. Train inspectors, review the outgoing inspection to ensure the delivered parts to meet the specification of customer
At least 3 years quality working experience
Good knowledge in Quality system, such as ISO9000/ TS-16949/EX and so on
Good knowledge in Quality tools such as CP, FMEA, Poka yoke, SPC, FTA, Fishbone, 5Why
Good technical background relating to material, physics, mechanical or related. Electronics is preferable
Good communication in written & spoken English
Good communication skills within team

120

Quality Analyst Resume Examples & Samples

Under moderate supervision, conduct a wide range of quality-control tests and analyses to ensure software meets or exceeds specified standards and end-user requirements
Creates and executes moderately complex manual tests and execute simple to complex automated test cases, documents issues according to established plans and scripts, documents problems in an issue log, and retests software corrections to ensure problems are resolved
Collaborate with developers to develop test ideas, review test artifacts, report issues, triage defects
Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow. Drafts and revises moderately complex test plans and scripts
Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies. Assists in planning and scheduling testing
High school degree and 5 years of manual testing experience or other role in software development
Experience working on a team following Agile practices and principles using Scrum
Strong proven experience in manual testing multi-tiered web applications using all major browsers
Strong communication skills: Verbal, written, and reading comprehension
Must be self-motivated, self-disciplined and results-oriented
Ability to read and follow complex instructions
Ability to pay close attention to detail and display follow-through on tasks

121

Quality Analyst Resume Examples & Samples

Your challenge
Work with a variety of diverse persons within the company such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers, and Manufacturing personnel to facilitate the complaint handling process globally
Evaluate customer feedback, service records, and other sources of customer and internal for possible complaint
Initiate complaint in process and applicable tool
Evaluate incoming data and determine if it is sufficient to understand the nature of the complaint
Communicate with customers, call center reps and FSEs to gather more data on complaints as needed
Confirm complaint condition and determine corrective action (including CAPA as needed)
Communicate with complainant as needed to follow up on and resolve complaint; follow up with end user/customer via complaint submitter when needed
Assess if the Risk assessment is covering the hazard in the complaint
Complete all needed records in a timely and accurate manner

122

Quality Analyst Resume Examples & Samples

Using statistical quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses
Ensures that performance and quality products conform to established company and regulatory standards
Reviews, analyzes and reports on quality discrepancies related to assembly, process, mechanical, electrical and electromechanical systems
Investigates problems and develops disposition and corrective actions for recurring discrepancies
Interfaces with manufacturing, engineering, customer, vendor and Subcontractor representatives to ensure requirements are met
Recommends corrective actions, dispositions and modifications
Ensures SAP is maintained, updated for not only Avionics and Tactical Networks operating unit but for other operation units within the communication division and periodic interface with other Northrop Grumman sectors
Coordinate collection, promulgation, and distribution of Quality Performance Dashboard metrics and data used by the company, program and customer
Maintain/Manage Alert Tracking Systems (Sentinel)
Maintain/Manage Corrective Action database, ensuring all applicable documents completed and filed
Bachelor’s Degree in Business, Engineering, Quality, or Technical field, plus 3 years of related experience in Aerospace and military contract environments.(7 years of experience in lieu of degree)
Very good communication skills, both written as well as oral
Posses high degree of presentation skills which will help them in dealing with the supplier and showing the plans made
Able to process and analyze data quickly identify areas of improvement opportunities
Must be able to obtain a Secret Clearance with Special Program Access
Skills with Word, Excel, Share Point, Power point (Basic Office Suite)

123

Quality Analyst Resume Examples & Samples

Perform receiving, product and first article inspections of hardware (electronic and mechanical parts, assemblies and systems) in production facility to ensure conformance with company, contract, and regulatory requirements and standards
Interface with Production and Systems Engineering functions to address quality
Witness/monitor testing at Northorp Grumman facilities and remote test sites
Associates degree in quality or engineering related field (years of experience may be traded for degree)
Minimum 3 years of quality assurance experience in the inspection of electrical, mechanical fabricated parts, cables, and assemblies utilizing complex engineering drawings & documentation
Experience with using Microsoft Office suite of tools (Outlook, Excel, Office)
IPC-620 Cable Certified
Six Sigma certification

124

Quality Analyst Resume Examples & Samples

Able to support the customer claim in TECHS ensuring a proper execution of containment action and specific problem solving analysis to determine the root cause and find the effective solution
Provide containment action in TE Warehouse (product Audit or Sorting Actions) and at Customer side (sorting action)
Prepare and review 8-D response before submitting it to the customer
Periodically reports on number of customer complaints, Cost of Poor Quality, DLPM status and support the Customer Satisfaction process
Perform systemic internal analysis on specific problem in order to support the continuous improvement
Develop an internal continuous improvement action plan, according with the plant Quality Manager in order to ensure the achievement of quality target assigned (CoPQ, DLPM, claim responsiveness)
Prepare and support customer audit according to the standard
Execute internal process audit to define weakness area and maintain improvement and risk assessment
Support Quality System Improvement on the production department
Bachelor in Industrial Engineer ( mechanical preferred)
Background in production quality and Customer Quality relationship. Experience in our technologies ( stamoping) and production in high volumes
Preferable experienced in the role, working at complex industrial manufacturing environments supplying engineered components/solutions into the automotive or appliance market.( Product / process competencies)
Problem Solving Techniques
Quality Automotive Standards and tools (ISO/TS 16949 –VDA 6.3 APQP & Control Plan – PPAP – FMEA – MSA-SPC basic)
Able to speak and write correctly in English in order to establish an appropriate and effective communication
MS-Office Package (Word-Excel-Powerpoint)
SAP as user
Internet based application as user (Customer portal)
Flexible, good listener, persons, solutions and results oriented
Strong motivate, hard worker and proactive

125

Quality Analyst Resume Examples & Samples

Implement / ensure quality and best practices
Contribute to the test strategy
Plan and create test data sets / scenarios
Ensure alignment of quality / test plans to business case / value
Develop / implement automated test strategy and scripts
Execute test cases / scenarios
Document test results and ensure adherence to test reporting standards
Provide support for automated test scripts / frameworks
Manage testing process / workflow to ensure that timelines and deliverables are met
Ensure compliance with applicable testing standards and best practices
Identify and analyze testing issues / defects
Analyze documented defects to identify root cause and impact on related functions or product features
Drive timely resolution of defects to meet release criteria
Identify and mitigate risks / issues related to testing
Analyze and resolve identified risks / issues, including customer and technical impact
Communicate potential issues to appropriate audiences
Develop, document and implement risk mitigation plans
Execute test status reports and communicate to appropriate audiences
Define testing/quality metrics and drive consistent utilization
Apply established testing/quality metrics and recommend enhancements as needed
3 years of experience working in the Healthcare industry or related industry
5 years of related business experience
5 years of experience documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
3 years of experience with MS Project, Excel, PowerPoint, SharePoint, and Visio

126

Quality Analyst Resume Examples & Samples

Bachelors Degree with a minimum of 7 years in Quality within an aerospace environment OR
Masters Degree with a minimum of 4 years in Quality Engineering within an aerospace environment
Ability to Obtain and Maintain a Secret Clearance
Requires excellent written and oral communication skills
Experience in a production manufacturing environment, execution of the nonconforming process, preventive/corrective action, root cause analysis are strongly preferred
System Application Products (SAP) experience is preferred as well MS Office Suite experience
ASQ Certified Quality Engineer preferred
Six Sigma Green Belt preferred

127

Quality Analyst Resume Examples & Samples

Good to have one year experience as a French Reservations Sales Specialist/ Customer Care Representative
Expert in Reservations/ Customer Care call flows/ processes
Excellent written and oral communication skills (English and French)
Highly analytical with strong attention to detail
Proficient in MS Office applications and internet savvy along with other relevant system competencies
Results oriented and self-driven
Excellent work ethic and attendance record
Good time management, organization, and priority skills
Knowledge of Quality Assurance concepts and guidelines
Proven ability to create and establish effective working relationships to impact and influence team members, peers, and management
Native proficiency in French language

128

Quality Analyst Resume Examples & Samples

Develops corrective action plans, nonconformance and summary reports, travelers, and other quality records; identifies and analyzes root cause, adequate disposition, corrective action, trends, incomplete operations and errors. Coordinates and may provide training to responsible personnel and supervisors to get records corrected, prevent recurrence, and improve processes
Assist the Quality Engineering (QE) group with the continual and timely monitoring of Corrective Action/Preventive Actions and MRB Quality Notifications. This requires the individual to work closely with the QE in SAP and includes development and maintaining of corrective action and inspection databases, analysis of data for trends, chart and report development, reviews of results with management; preparation of statistical analysis reports, specifications and other documents or reports as required
Analyzes quality records and data on various elements of the company's Quality Management System (QMS) to ensure compliance, determine trends, and analyze root cause; develops summary reports, charts, and statistical analysis as required
Under guidance, develop and maintain departmental level metrics
Ability to collect, analyze, and status proposal and estimating data/records. Create and manage metrics for proposal activities
Support FRACAS reporting, metrics, management and closure
Develop, update and maintain department and project presentations/briefings
Develop, update and maintain First Article Inspection planning (Inspection Xpert knowledge desired)
Track and maintain time charge numbers for contract awards
Support department resource planning and maintain current and projected status
May participate in training of personnel; participates in developing curriculums for training
Typically requires a Bachelor’s degree in Manufacturing Technology, Mathematics or related field. May substitute additional experience as a quality analyst in lieu of education
Requires a basic understanding of quality procedures and system requirements in a manufacturing environment as well as basic knowledge of quality concepts and principles including the ability to read and understand engineering drawings and specifications
The ability to identify and interpret data, to prepare detailed statistical reports and documents
Solid interpersonal, verbal and written communication skills to explain general information effectively with all levels of employees
Solid organization skills to maintain flow of work within the unit and ability to establish priorities
General knowledge of computer operations and applications and word processing and spreadsheets
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices

129

Quality Analyst Resume Examples & Samples

Analyzes quality records and data on various elements of the company’s Quality Management System (QMS) to ensure compliance, determine trends, and analyze root cause; develops summary reports, charts, and statistical analysis as required
Plans and coordinates internal audits and surveillance activities of the company’s QMS; develops summary reports and reviews results with management; may recommend improvements to the QMS and related processes
Analyzes documentation for compliance to ISO standards; develops and implements ISO certification; develops documentation as required
May provided direction to less experienced staff
Typically requires a Bachelors degree in Manufacturing Technology, Mathematics or related field and six or more years experience working as a quality analyst and auditor in a manufacturing environment. May substitute additional experience as a quality analyst in lieu of education
Requires a complete understanding of quality procedures and system requirements in a manufacturing environment as well as complete knowledge of quality concepts and principles including manufacturing and quality documentation and MIL standards
The ability to identify and interpret moderately complex data
The ability to develop and present detailed statistical reports and documents
Strong interpersonal, verbal and written communication skills to explain complex information effectively with all levels of employees
Strong organization skills to maintain flow of work within the unit
The ability to establish priorities and meet deadlines; and strong knowledge of computer operations and applications
Experience with SAP and Windchill or equivalent ERP is desired

130

Quality Analyst Resume Examples & Samples

Acts as a resource or coach for other Quality Analysts with less experience
Associate’s Degree or higher degree
3+ years in revenue cycle management role
25% TRAVEL - BY PLANE or BY CAR including overnight
Revenue cycle management experience in New York area

131

Quality Analyst Resume Examples & Samples

Perform periodic validation of controls monitored and recommend necessary changes and/or process improvements
Proactively communicate any findings to Manager to initiate required investigations
Send monthly results communication to Managers/customers/process owners in Operations. Own any disputes (investigate and reach agreement)
Cross Training to perform file reviews
Keep abreast of regulatory, statutory and/or legislative requirements for processes
Partner with business managers to identify root cause of defects; assist in resolution
Understand business responses for previous results and incorporate into monitoring
Reporting and/or Historical Trending Analysis on findings
High school diploma, GED, or equivalent
1 year experience with Quality Assurance or Audit or 2 years experience with Mortgage Servicing
2 years experience with Project or Process Management
1 year experience with Six Sigma, Lean, or ISO
Proficient with MS - Excel/PowerPoint/WordSearch Jobs US

132

Quality Analyst Resume Examples & Samples

She/he should be able to find trends based on audit output and aggregate audit data based on the audit findings. Auditor should be proficient in MS-excel functions and preferably be proficient in VBA for MS-Excel. This will help is efficient data aggregation
She/he should be able to identify root cause, work with Support Engineers/Developers to fix errors and prevent recurrence of the identified errors
Auditor is expected to create and maintain process documentations on an ongoing basis. She/he is also expected to mentor and help new recruits to ramp up quickly. Should be willing participator in team meetings and contribute to knowledge sharing
Commitment to meet Deadlines is expected as a behavior. She/he is expected to commit and deliver as expected

133

Quality Analyst Resume Examples & Samples

Conducts concurrent and retrospective clinical studies by performing review using screening criteria as prescribed by the medical staff. Maintains confidentiality of all data
Performs variance screening and tracking by reviewing Clinical Pathway documentation to monitor quality of care issues
Enters QA/RM/UM variances from care paths, screening indicators, utilization focused studies and Medicare admission necessity and continued stay reviews into the department computer database
Aggregates data and refers all cases not meeting established criteria to Departmental Quality Assurance
Organizes and maintains the data to assure integrity and reliability for future reporting
Prepares statistical reports based on information retrieved from MIDAS, EZ-QA, PARRS, and/or CABS/ADT systems and manual record review and data aggregation. Enters unusual occurrence and other information into the department database
Creates and runs reports for departments and the Committees. Prepares worksheets, distributes charts, and completes applicable portions of the physician peer review forms and monitors their completion by the medical staff
Six (6) months of experience within the last three (3) years as a quality analyst, or similar position, in health care preferred
Some college level courses preferred
Working knowledge of medical terminology preferred
Skills in medical record reading & review preferred. (Higher education can be substituted for experience.)

134

Quality Analyst Resume Examples & Samples

Monitoring and evaluating the quality of work as measured against timeliness, accuracy and productivity standards
Providing detailed and documented feedback regarding individual quality scores and identified areas for improvement
One to three years of experience in quality analysis and measurement
Excellent interpersonal, verbal, and written communication skills
Strong knowledge and understanding of the products and services applicable

135

Quality Analyst Resume Examples & Samples

Provides documented feedback on quality of calls to the team
Regular remote and side by side barge ins to ensure consistency in call handling
Monitoring agent performance trends
Flags up training for the agents’ improvement on their QA score
Provides the training team analysis for training formulation
Updates all templates and other scoring monitoring files of the team
Prepares reporting requirements to immediate supervisor and POC
Efficiently manage issues/concerns from colleagues
Conducts meetings with Team leads to discuss QA updates, or any changes regarding information, policies, guideline, spec etc through Specs/Info awareness campaign
Maintains a line of communication with the Team Leads and represent client QA standard to align team
Identify Coaching and Training Opportunities and determine root causes, sources and trends and recommend action plans to Insinkerator Management, POC and Training and Quality Group
Hold regular meetings with the team to discuss common concerns and make sure they are addressed timely
Implement feedback loops and upward communication mechanism s a check on line leaders’ performance
Use effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others
Ensure that employee communication in the team remains open, updated and transparent, right information/data are provided accurately at the right time and at the right venue
Conduct pre-shift/post shift meetings to discuss updates, previous day’s performance and set goals for the day’s shift

136

Quality Analyst Resume Examples & Samples

Work with internal and external customers to obtain and in depth understanding of roles, processes and documentation specifications and requirements
Review documentation on a regular basis to ensure all changes are made and all documentation are current and valuable
Meet with Lane Business Owners to gather Audit Points and create valuable and beneficial Process Audits, along with reviewing the Audits regularly to ensure they are still valuable
Assist in gathering pertinent data and analyzing this data to support project or quality initiatives
Explain in overarching documentation, or detailed job aides, Technical and Pharmacy Practice processes, policies and guidelines
Produce high quality documentation that contributes to the overall success throughout the Pharmacies
Study and understand work flows to be able to update, and create, documentation
Support Project initiatives by executing on Quality Plans which include Documentation, Process Audits, Change Management and Training for changes
Develop and drive best defined practices within each team around the foundational blocks of quality, including but not limited to, documentation and process audits
Revision of any documentation as new issues and/or changes arise, as well as utilize screen shots, drawings, diagrams, animation and charts to increase and simplify users understanding
Being able to conduct comprehensive presentations to all levels of management

137

Quality Analyst Resume Examples & Samples

Function in a liaison capacity, combining business planning expertise, to analyze and translate business requirements into system deployments and/or business process changes
Consults with business owners to identify, define and gather business needs and objectives, current procedures, issues, input/output requirements and levels of access
Works with departmental end users, technical analysts, informational technology analysts, consultants, as well as other parties in the analysis, design, configuration, testing and maintenance of systems/processes to ensure optimal performance
Analyze the feasibility of, and develops requirements for, new systems/processes and enhancements to existing systems/processes, to ensure the needs of the users are met
Act as a change agent, to help facilitate effective deployments/modifications, to current practices
Identifies opportunities for improving business processes through information systems and/or non system driver changes
Assists in the preparation of proposals to develop new systems and or process changes
Researches and prepares statistical reports utilizing data to consolidate information into cohesive and understandable information for use in management decision making
Conduct Change Impact Analysis to assess the potential implications of change and documents business rules, functions, and requirements
Participates in user acceptance testing and testing of new process or systems functionality
Understanding of process engineer concepts (Six Sigma Yellow/White Belt)
The ability to conduct cost/benefit analysis and business case development
Deliver effective solutions to complex business challenges
Strong Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Access) and Pharmacy Practice
BA Degree or (2) years of Pharmacy experience

138

Quality Analyst Resume Examples & Samples

Perform quality review of orders during contract review including purchase orders, specifications, blueprints, and other related documents
Release hardware for shipment after final review
Perform quality review of quality records (i.e. certification, packing slips, etc.) prior to shipment
Complete and submit first article packages
Perform quality assurance verification for raw material
Perform reviews of new or revised specifications
Ensure compliance to SFC and customer quality system requirements
Perform over-inspections of products as needed
When customer certified as such, act as customer’s agent on all product quality and quality systems issues
Complete all audits, forms, and reports as required by the customer
Ensure proper identification and packaging as required
High School Diploma/GED
Minimum 4 years of work experience in Quality or Manufacturing
Bachelor’s Degree in from an accredited college or university
Experience reading blueprints; experience or familiarity with Geometric Dimensioning & Tolerancing (GD&T)
Experience and proficiency with Microsoft Office suite (strong Excel and Word proficiency)
Quality experience in the Aerospace industry or in a machine shop environment
Experience in a customer facing role

139

Quality Analyst Resume Examples & Samples

Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns in order to identify quality issues or unexpected symptoms of products
Act as liaison between factory and customer service to expedite communication on quality issues, and work closely with manufacturing engineers to provide solutions
Research competitor products to understand if similar quality issues are found within the market, and utilize information to aid in determining how improvements can be made to the company’s products to increase overall quality
Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications
Document quality issues for management review, prepare reports and report findings at various meetings and work groups
Perform audits to assure established standards of quality are maintained, and assist in the development of new quality measurement methods and procedures
Frequently review service bulletin to have accurate information available, including repair parts and service manuals, etc

140

Quality Analyst Resume Examples & Samples

2 to 4 years working in a service/customer service/sales organization
A minimum of 1year in Quality auditor role
Ability to collaborate and work effectively with cross functional teams
Demonstrates ability to coach and provide feedback to analysts

141

Quality Analyst Resume Examples & Samples

Must have prior Quality Assurance work experience
Fluent in English, written and oral, Multi-lingual is a plus
At least one GDS environment knowledge (multi-GDS a plus)
Knowledgeable with MS Office
Management report preparation
Excellent organizational and analytical ability for process mapping and thinking out-of-the-box for new and better ways of doing business
Demonstrate pro-active and “can do” solution driven approach
Display initiative and ownership
Capable of making sound judgments
Rigorous, well organized and self-motivated

142

Quality Analyst Resume Examples & Samples

Lead / supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes
Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality
Regular Client interfacing for feedback and Quality updates
Review Quality parameters and make changes whenever necessary in consultation with Operations
Defining the quality parameters to the call agents and QA’s and defining the scope of improvisation
Coaching, mentoring and training the team
1 year experience performing the same function in the same industry
Willing to work in a diverse environment

143

Quality Analyst Resume Examples & Samples

Must be 12 months in the current role, band and account
Good KPI standing for the last 6 months Must not be currently enrolled in a Performance Improvement Plan (PIP)
Must have a PBC rating of 2, 2+ and 1 in the last two PBC cycles
Must not have incurred any disciplinary action / Remedial Action Plan (RAP) for the past 12 months (reckoning period will be the date employee received the Notice of Resolution)
Note: Written warning for WPS cases are excluded
Must not be currently enrolled in a Performance Improvement Plan (PIP)

144

Quality Analyst Resume Examples & Samples

Achieve process and LOB productivity, accuracy requirements including number of calls monitored per month, case reviews, MDM data entry, Social Media handling and fulfillment completion per agent/process position (i.e. escalation, LOB, MDM, Fulfillment, training)
Facilitate and/or participate in calibration and case sessions with agents, client, quality, training and leadership staff as required
Participate in internal quality audits, client and team meetings as needed
Demonstrate mastery and comprehension of client’s quality standards (understanding of client goals, process details end-to-end, client brands, consumer situational types, policies and procedures, etc.)
High School Diploma or GED required
Minimum 5+ year experience in a call center customer service (consumer handling) environment with 3+ year experience in a Quality Assurance role
Working knowledge of using and evaluating/audit process procedures, grammar of applicable customer contact system cases (or like type systems i.e. KB, CRM, Reporting, email, surveys, SM tools, etc.)
Ability to use client systems (creating tool process recommendations), monitoring tools and reporting software/applications
Sound organizational and team-building skills
Previous work with a client in the food and beverage market is a plus but not mandatory
Additional language knowledge is a plus (French Canadian or Spanish)

145

Quality Analyst Resume Examples & Samples

Enter education level here
Enter minimum experience requirement here
Enter skills requirement here

146

Quality Analyst Resume Examples & Samples

· A College Graduate
· With 1 year minimum experience in the field of quality assurance and call audit
· Driven and willing to do shifting schedule

147

Quality Analyst Resume Examples & Samples

Quality monitoring experience preferred but not required
Reports analyst background a plus
Ability to create and improve program metric reporting mechanism
Excellent in written and oral English communication skills
Ability to identify customer satisfaction drivers
Sales experience

148

Quality Analyst Resume Examples & Samples

At least 1-3 years’ work experience, with at least 1+ years previous insurance or financial services experience
Clear and concise oral and written communication skills
Excellent organization skills – able to prioritize work and meet deadlines
Excellent interpersonal skills – able to work within a team
Analysis, judgment and decision making
Work well under pressure
Must have strong experience in the processes they would review

149

Quality Analyst Resume Examples & Samples

Audits internal processes and writes audit reports
Collaborates with engineering, manufacturing, mission assurance and other functions to ensure quality standards are in place
Estimates mission assurance resources for new business proposals and writes quality plans
Authors internal Corrective Action Reports for nonconformance and ensures root cause, corrective action/preventive action, and corrective action effectiveness is tracked
Interfaces with government/DCMA/customer quality representatives on external CARs. Generates weekly and monthly reports, including metrics and CAR status
Serves as the calibration coordinator; performs analysis, functions as point of contact with vendors, and provides administrative support for the calibration and gage labs
Assists with inspections: Receiving/Final/First Article and generates Quality Notices/SCARs using SAP
ISO 9001, T9001B, and/or AS9100 trained auditor
Advanced Microsoft skills (Excel, Word, PowerPoint)

150

Quality Analyst Resume Examples & Samples

Conducting Quality Assessments of agent/customer interactions (phone, white mail, email, social media) to Standards set by ECCC Quality Monitoring Process
Serving as the administration of ECCC Quality Management System (e.g. uploading new agents, ensuring Agent PCs are set up correctly, running reports, etc.)
Organising and delivering Quality Monitoring Process Calibration Sessions for all assessors (team leaders) and review quality reports with Business Process & Tools Teams on continuous basis identifying business process that are not performing as intended and improvement opportunities in order to maximise the customer experience
Reviewing at the frequency defined with the ECCC Quality Standards the Quality Assessment Process results for individual markets for each Business Process Team (CAC/DAC/TAC) to ensure they are consistent with Customer & Dealer satisfaction measurements. Identify and recommend solutions for any identified issues to the appropriate Business Process Team
Continuously reviewing and assessing applicability of quality assessment process delivered by worldwide GM Customer Experience organisation with a view to maximising effectiveness of ECCC Quality Team
Conducting quality assessments of agent/customer interactions based on ECCC Quality Standards and calibration sessions
Defining Quality Team priorities to meet overall ECCC Quality needs and provide job holder the high level direction on Quality Assessment requirements and specify the ECCC Quality Assurance Standards and Processes which you will use to accurately assess agent/customer interactions

151

Quality Analyst Resume Examples & Samples

Knowledge of ISO 9001 and 13485
Knowledge of Quantitative Analysis Methods and Tools
Ability to train, communicate and present clearly, both orally and written, to all business levels
Proven ability to successfully engage with diverse groups and facilitate learning within teams
Knowledge of management methods, business processes, and the transportation industry
Computer skills (Microsoft Office Professional)
Masters’ Degree plus 2years progressive related experience in a combination of analysis, transportation management and quality management systems
Bachelors’ Degree plus 4 years progressive related experience in in a combination of analysis, transportation management and quality management systems
Associates Degree plus 6 years progressive related experience in a combination of analysis, transportation management and quality management systems

152

Quality Analyst Resume Examples & Samples

Develops/maintains system-wide monthly schedules, notification, tools, data collection, and report processing for: tracers, open medical record audits, critical value audits, and National Patient Safety Goal Observation audits, and any other assigned audits
Trends and analyzes data using sound statistical tools to show areas of improvement and opportunities to improve
Works with Function Team Leaders to review data, and take action when necessary to revise forms
Prepares audit summaries for Senior Leadership
Prepares/updates RFI Scorecard every month for reporting to leadership
Supports the JCAHO Compliance Update Meetings

153

Quality Analyst Resume Examples & Samples

Work with representatives from designated line of business to identify opportunities to change or enhance existing lending philosophies based on policy, procedure, regulatory changes as well as performance opportunities identified through the quality process
Provide constructive feedback and coaching regarding credit decisions and recommend improvements to enhance lending skills
Co-facilitate lending calibrations and listening sessions to calibrate on changes/opportunities identified through quality processes, complaints or customer experience opportunities
Manage the Credit Risk Quality Reconsideration & Coaching Process
Perform decision reviews for all types of judgmental decisions processed in Lending Services
Perform quality reviews to test adherence to established credit policies, regulations and lending philosophy
Provide SME support or assist in new hire training classes, when necessary, including the Lending panel process and floor transition
Minimum 2 years judgmental lending experience including experience with call to develop strategies
Excellent written communication skills with ability to communicate verbally to all levels of employees
Strong knowledge of all Lending Services business practices and procedures (including regulatory)
Proven ability to maintain confidentiality related to strategic changes and performance results
High degree of proven analytical ability
Self-motivated individual requiring minimal supervision including ability to manage own workload
Pro-active approach to problem solving
Good interpersonal skills, negotiation and influence skills
Proven ability to adapt to change / flexibility
Coaching skills
Proficient with Microsoft Office Applications

154

Quality Analyst Resume Examples & Samples

Develop/implement automated test strategy and scripts
Define testing / quality metrics and drive consistent utilization
Apply established testing / quality metrics and recommend enhancements as needed
3+ years of experience working in the Healthcare industry or related industry
3+ years of testing experience: test planning and test execution
3+ years of experience documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
3+ years of experience with Agile, Excel, PowerPoint, SharePoint, and ALM (Application Lifecycle

155

Quality Analyst Resume Examples & Samples

Will work as part of a Scrum team, helping to ensure that all User Stories have well-documented User Acceptance Criteria, and that those tests are executed within the iteration cycle
Need to demonstrate an ability to learn new business and technical concepts quickly
Will have excellent attention to detail and will be prepared to push for quality when delivery pressures are high

156

Quality Analyst Resume Examples & Samples

1-3 years of claim processing and/or claims auditing experience
Knowledge of heath claim processing (example: COB, Medical necessity, pre-existing, U&C)
Keyboard and computer familiarity
Knowledge of Preferred Provider Organizations

157

Quality Analyst Resume Examples & Samples

Utilizes defined quality assurance processes to conduct audits ensuring compliance with performance standards (e.g., quality, accuracy and timeliness)
Reports on performance results and may provide support to supervisors in the development of action plans for staff and unit effectiveness
Coaches Billing, Cash and/or Collections staff on work procedures to enable immediate improvements to financial outcomes
Provides on-going feedback and acts as subject matter expert in addressing procedural issues
Utilizes thematic outcomes of quality audits to identify individual and departmental training needs; partners with training function to ensure training needs are addressed
Identifies developing trends impacting service levels and proactively partners with process improvement team to recommend process enhancements or solutions to avoid potential service delivery problems
Ensures compliance with key regulations (e.g., SOX) and internal controls; serves at shared services center point of contact for internal and external audits
Partners with business leadership and business enablement functions to drive a culture of continuous improvement within the shared services center
Provides technical and subject matter expertise relative to policies, procedures, and A/R applications/systems tools
Contributes to team effort by accomplishing related results and other responsibilities as assigned

158

Quality Analyst Resume Examples & Samples

Handle customer complaint with quick response and follow up corrective and preventive actions to ensure closure and enhance customer’s satisfaction. Customer relevant communications (PPAP, FAI, customer audit)
Perform process audit and follow up relative actions to maintain and optimize product quality control and assurance system. Optimize product design together with Engineering
Knowledge in Quality system，such as ISO9000/ TS-16949/EX and etc
Knowledge in product
Knowledge in Quality tools such as CP, FMEA, Poka yoke, SPC, FTA, Fishbone, 5Why
Skill of communication/coordination Good writing and oral English
Technical experience within automotive industry will be a plus

159

Quality Analyst Resume Examples & Samples

Supports Beacon in achieving mission statement, maintaining confidentiality, ethical and professional standards
Responsible for QIA development, ongoing updates, reporting outcomes and ensuring that interventions are completed in a timely manner for all quality improvement activities. Develops ongoing report specifications and generates appropriate reports as indicated
Designs strategies for quality initiatives and evaluate the outcomes to include: data collection, intervention, analysis, conclusions and recommendations
Identifies data sources for obtaining data to support quality improvement activities. Develops ongoing report specifications and generates appropriate reports as indicated
Evaluates quality performance measures and proposes recommendations as applicable
Participates on several inter-departmental committees and multidisciplinary teams

160

Quality Analyst Resume Examples & Samples

Assists with estimating mission assurance resources for new business proposals and quality plans
Serves as the calibration coordinator; performs analysis and functions as point of contact with vendors
Assists with inspections: Receiving /First Article/Production/Final and generates Quality Notices/SCARs using SAP
6 years of industry experience within quality, auditing, manufacturing, engineering, and/or related hardware related field
SAP trained
Able to communicate effectively in the workplace
ISO 9001, and/or AS9100 trained auditor

161

Quality Analyst Resume Examples & Samples

Assess the quality of analysts on the project
Meet volume and quality targets for all quality assurance audits Identify and provide feedback on trends or patterns, such as error trends
Provide suggestions for policy, process, and workflow improvements
Calibrate on policy knowledge with client teams on a regular basis to ensure consistent, reliable performance
Develop and maintain knowledge of client and their business needs processes
Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements
Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings
Seek opportunities to improve knowledge, skills, and performance by reviewing knowledge based content, practicing skills, and being receptive to coaching and constructive feedback
May identify root causes for business related issues and recommend solutions to improve overall client satisfaction
May take accountability for effectively handling escalations
May assist with monitoring and tracking incidents to ensure timely resolution
High School or GED diploma
Minimum 1 year of Operations experience
Minimum 6 months' of Quality Auditing experience
Minimum 6 months' of experience working in Microsoft Excel with pivot tables, v-lookups, macros
Previous experience evaluating content quality
Proven commitment to quality in work
Ability to explain information and concepts clearly and succinctly for others to easily understand
Ability to read and interpret policy process maps accurately
Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile Resourcefulness, critical creative thinking, and problem solving skills
Flexibility and adaptability e.g. learning new processes, policy changes
Demonstrated ability to work as part of a team, adding a positive attitude and business focus
Ability to effectively manage time and work in a fast paced, deadline driven environment
Fluency in social media e.g. Facebook, Instagram, LinkedIn, etc

162

Quality Analyst Resume Examples & Samples

Responsible for reviewing and/or generating pertinent documents, records, and reports for Service Organization, such as Service Records, Service Protocols, Training Modules, Receiver Codes, and Service Product Codes against Standard Operating Procedures or Work Instructions for accuracy and compliance to regulatory requirements and internal guidelines
Identify areas for improvement and perform investigation and actions under the supervision of management
Revise and review operating procedures as necessary
Administer and maintain relevant databases, preparing and issuing reports as defined by the Service Organization as well as development and/or creation of ad-hoc and KPI reporting
Develop presentation material for Service Leadership Team under the supervision of management
Assist in external or internal audits by maintaining audit records, extracting data from databases and creating reports, collecting relevant data, etc
Must be a strong team player with good problem solving and analytical skills
Must have strong computer skills with knowledge MS Excel, Minitab, and database query structure
Must have good verbal and written communication skills and have knowledge of Good Documentation and Manufacturing Practices
BS in Business/Science or equivalent
3 - 5 years of experience in Quality, Manufacturing, Engineering or related field
Medical device experience preferable

163

Quality Analyst Resume Examples & Samples

Review SNC, Re-evaluation and NSR documentation for accuracy and compliance to procedures. Obtain resolutions on areas identified as compliance issues
Act as Subject Matter Expert (SME) for SNC and NSR process and communicate documented issues with the requestor and Cross Functional Team
Interpret and execute policies and procedures that affect the organizational unit (primarily re-evaluations, SNCs, and NSRs)
Utilize the Global Supplier Quality Trackwsie System (GSQTS) and Supplier Audit Module (SAM) for maintaining supplier quality records
Act as Baxter representative to supplier and obtain required information and/or documents
Must be a strong team player with good problem solving skills, and good verbal and written communication skills
Must be able to handle multiple projects concurrently, have computer experience and have knowledge of FDA Regulations, Application of Good Laboratory Practices, and Application of Good Manufacturing Practices, Awareness of Good Distribution Practices
Associate degree in business/scientific discipline and one to three years of relevant experience
Bachelor’s degree in the life sciences and experience with a medical device/pharma or other similarly regulated industry preferred

164

Quality Analyst Resume Examples & Samples

Writes, executes and maintain automated and manual tests and test plans, including acceptance criteria
Designs and creates appropriate test scenarios based on software specification and business requirements
In cooperation with business representatives defines the Acceptance Criteria
Analyzes results of software tests to ensure desired functionality and quality
Documents test results and track testing problems
Applies Agile practices, including acceptance testing, iteration and release planning, and stand-up meetings
Very good teamwork
Very good knowledge of SQL with any major RDBMS
Knowledge of Java and/or scripting languages (Python, Ruby, Groovy)
Experience with automated testing tools (Selenium, SoapUI, QTP)
Capable of working independently and with developers
Ability to work both independently and as part of a global team also under high pressure
Some familiarity with Agile software development (or other software development methodologies)
Initiative, flexibility, and an attitude of learning and experimentation
Experience with Cognos, Tableau, Business Objects or others BI Tools
Open systems background, particularly in Data Warehousing and Business Intelligence reporting
Experience with Web applications testing
Experience in using benchmarking tools
Experience with Unix Systems
Familiarity with Jira, VersionOne, MS SharePoint is a plus
Use of complex SQL using Teradata or Vertica functions
Experience with OLAP concepts and methods

165

Quality Analyst Resume Examples & Samples

That all existing and newly commercialized products meet specification and Regulatory requirements, and that external manufacturing plants comply with all Kraft Heinz Quality Policies
Member of the Grocery commercialization teams (PCM, Marketing, CSL etc.), providing quality input to ensure food safety and Quality Policy compliance of existing and new products and processes using the IDEA commercialization process
Ensures that the proper tools, resources and programs are developed and implemented to meet Kraft Heinz Quality Policies and business needs at for Food Service and Retail Grocery products, including external manufacturing locations and select key supplier sites
Monitors and reports consumer contacts/trends/complaints and identifies and directs appropriate corrective/preventive action plans
Works with field and operations quality groups to proactively drive continuous improvement and advance quality initiatives
Monitors, reports and facilitates achievement of KPI and quality measures
Conducts audits of new and existing external manufacturing sites prior to partnership and provide appropriate corrective/preventive action plans
Develops investigation and resolution action plans on Food Service and Retail Grocery products when sites/products are involved in product/package quality investigations and resolution (ie, consumer contacts, Special Situations etc.)
B.S./M.S. in a related scientific discipline
Experience in Food Safety/HACCP/Regulations
3-5 years of experience in a manufacturing environment (Operations and/or RDQ) with demonstrated technical leadership
Knowledge of Quality Principles and their application
Excellent leadership capabilities, interpersonal relations skills and problem solving skills
Experience of data management including statistics
Computer skills including Microsoft Excel and Office programs
Knowledge and implementation of Lean 6 Sigma principles and techniques

166

Quality Analyst Resume Examples & Samples

Navy Nuclear Power School Graduate or 3 years' technical experience working with the nuclear fabrication and repair work is preferred
Fluent in all Microsoft Office applications
Knowledge of nuclear structural fitting (fabrication), welding processes and NDT processes obtained through work experience
Fitting, Welding and NDT qualifications
Basic working knowledge of SAP

167

Quality Analyst Resume Examples & Samples

Minimum of 2 - 3 years relevant work experience
Knowledge of Quality, Safety and Environmental Management systems
Working Knowledge in Microbiology/ hygiene, Brewing and Packaging process

168

Quality Analyst Resume Examples & Samples

Bachelor’s degree in a related area (or equivalent experience) and two (2) years of experience within manufacturing or heavy industry
Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
Work is performed in both an office and an industrial plant setting, which may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles
Occasionally may be required to lift moderately heavy objects (up to twenty-five (25) pounds) during the course of the workday
Positions which Freeport-McMoRan has designated as safety sensitive positions in the applicable job or position description and which upon further review continue to be designated as safety-sensitive based on an individualized assessment of the actual duties performed by a specifically identified employee

169

Quality Analyst Resume Examples & Samples

Subject Matter Expert for Batch Review procedures and presenting executed batch records during client and regulatory audits as required
Mentor and train less experienced Batch Review personnel
Initiates event investigation reports, authors event investigations, and corrective action responses
Lead continuous improvement projects to improve department operations, increase efficiency, solve problems, generate cost savings, improve quality, and increase employee and customer satisfaction
Bachelor’s degree in a science discipline with a minimum of 2 year Pharmaceutical Quality or Manufacturing experience, or Bachelor’s degree in non-science discipline with at least 5 years of Pharmaceutical Quality or Manufacturing experience

170

Quality Analyst Resume Examples & Samples

Any graduation
Prefer candidates with minimum of 3 years experience in monitoring in-bound/out-bound calls and providing feedback
Proven success in call center coaching/mentoring
Self-motivated, as well as the ability to work in a team environment
A strong interest and passion to coach people
Flexibility to work in shifts, public holidays, and to travel across locations (Chennai and Trivandrum, only if required)
Training development experience would be desirable
Ability to prioritize, schedule and meet deadlines
Computer proficiency in MS Office Suite
Likes working in a well-structured, corporate business environment with international orientation

171

Quality Analyst Resume Examples & Samples

Job can require any or all of the following job duties
Perform duties related to incoming materials including but not limited to contact vendors to resolve quality issues , develop inspection instructions, determine disposition of assembly defects, track vendor quality ratings, lot containment, perform AQL sampling, develop sampling plans, and make determination on reject disposition
Setup and operate dynamometer machine. Duties include but not limited to performing defined tests on engines from production and record results. Testing for parameters such as horsepower, torque, rpms, no-load speed, etc…
Perform duties related to gaging and calibration including but not limited to schedule and coordinate the calibration of gages in manufacturing, develop gage user instructions, coordinate delivery of gages to appropriate in-house calibration area and/or coordinate sending and tracking of off-site calibration. Track gage inventory and locations in gage track software
Maintain quality system / database including but not limited to audit and identify missing data, develop custom report upon request, and maintain hardware on the shop floor
Teardown engine, measures wear on parts and/or return to parts to stock when required. Instruct temporary folks or operators on engine repairs applicable
Responsible for SPC charting interpretation and trend-analysis, work with and instruct others in root cause of a problem, and resolve problem
It is essential the employee reports to work on time on scheduled workdays and maintains good work attendance
It is essential the employee work scheduled mandatory overtime hours
Job rotation is required, where applicable
As may be required, forklift driver skill and certification
Successfully complete all required training classes, either as prerequisite or selection or to ongoing skill building training

172

Quality Analyst Resume Examples & Samples

Drive reductions in Defective Parts Per Million (DPPM), Scrap and improvement in First Pass Yield (FPY) of purchased products
Respond to customer corrective action requests including full root cause analysis, determination of permanent corrective actions, and implementation and follow-up of corrective actions
Issue supplier request for corrective actions (DMR) to get full root cause analysis, determination of permanent corrective actions, and implementation and follow-up of corrective actions
Collaborate cross functionally, including customers to drive improvement to processes and develop methodologies to improve quality. This position requires interaction with external customers and internal personnel at all levels of the organization. Interaction is quite often providing the controlled interface between an Eaton manufacturing supplier (both internal and external) and the Eaton customer
Work with customer, government and other regulatory representatives to interpret or reach agreement on Quality procedures, and acceptability of products and assure compliance with the specified customer and government requirements
Review APQP, First Article Inspection reports, frozen process records and perform supplier audits primarily at casting suppliers
Lead or participate in investigations to drive root cause corrective action and resolve internal and external product quality non-conformances utilizing quality functional tools such as statistical and analytical tools, PFMEAs, MSAs, control plans, PPAP, and process capability studies
Review internal and external customer rejected hardware to determine cause and corrective action
Utilize product audit process to suggest process and/or design changes to improve manufacturing efficiency and effectiveness and/or yield. Implement standard work; identify cost out opportunities, in order to drive continuous improvements in products and processes
Maintain accurate records to comply with company and customer record retention requirements
Bachelor’s degree in Engineering or Business from an accredited institution required
Three years of experience in a quality position
Must reside within a 50 mile radius of the work location: no relocation provided
Detailed knowledge of aerospace product, manufacturing processes and inspection techniques
Detailed knowledge of castings, casting processes and inspection techniques
Detailed knowledge of non-destructive testing, FPR, Radiography, MPI
Detailed knowledge of the latest ANSI Geometric Dimensioning and Tolerancing (GD&T) specifications per ASME Y14.5M
Knowledge of machining, assembly & test operations, gauging, SPC, and APQP
Experienced knowledge of AS9100 Quality System and product/process auditing techniques
Detailed knowledge of AS9102 First Article and AS9103 Key Characteristic requirements
Detailed knowledge of problem-solving techniques - Root Cause Analysis, 8D Corrective Action Process, and FMEA
Ability to manage multiple projects/activities
Experienced in Microsoft computer applications
Must exhibit a high level of motivation, sense of urgency, and energetic approach to job duties and requirements
Familiarity with castings and casting processes and machining of castings
Familiarity with special processes, particularly NDT

173

Quality Analyst Resume Examples & Samples

Experience in manufacturing environments and/or structured systems work fields
Experience with document control and quality systems and the drive to continue to complete goals in timely manner and effectively
MS office proficiency
Knowledge of audits, certifications, standards, and process & systems management

174

Quality Analyst Resume Examples & Samples

Primary resource for project inquiries, functionality and utilization from patients and providers
Participate in daily conference call with client project lead
With support from Program Management, will be the primary project contact for the client
Leads ongoing change management training sessions to capture changes in the process as the project moves forward
Daily monitoring of feed/exchanges with client
Assists with creating new metrics for program measurement
Provides dedicated support to an assigned sub team

175

Quality Analyst Resume Examples & Samples

Strong Customer Service experience
Demonstrates great people skills and proven record of stakeholder management
Proven coaching skills/experience
Ability to identify critical issues and provide appropriate solutions to achieve desirable outcomes
Change management and process improvement background
Keen attention to detail attributes

176

Quality Analyst Resume Examples & Samples

Through knowledge of Engine Assembly & testing procedure
Should be aware about functioning of engine & key components of engine
Should have expertise in Problem solving
Hands on experience of using 7QC tools, Kaizen Methodology, etc

177

Quality Analyst Resume Examples & Samples

Issue production batch records according to schedule and obtain all applicable documents needed for issuance
Assist with archival of all Quality documents in documentation center(s). Receive/file executed Batch Record sections and incoming GMP documentation
Perform review of GMP documentation for compliance to procedures based on regulatory requirements and internal guidelines, including production and quality systems related documentation
Scan, electronically file, and distribute released records to appropriate client contacts
Subject Matter Expert and/or Process Owner for Batch Record issuance and archival requiring development and maintenance of related department procedures, training materials, etc
Leads instructor-led classroom or individual training sessions for document control and retention processes/procedures
Supports Internal, Regulatory and Client audits in documentation retrieval
Participates in Internal, Regulatory and Client audits as Subject Matter Expert and/or Process Owner
Liaison with departments to ensure timely implementation and compliance with local procedures
Performs Issuance/Retrieval of Logbooks
Assist with maintenance of Document Repository, including removal/destruction of documents in accordance with the record retention policy
Generates and maintains performance reports and related metrics
Maintains and modifies related department procedures as needed
Bachelor degree required (English, Library Science, or Communications preferred)
Computer proficiency in Microsoft Word, Excel, and Outlook and the ability to use enterprise software (examples include: JDE, BPLM, Pilgrim, TrackWise, etc.)

178

Quality Analyst Resume Examples & Samples

Ensuring that performance and quality products conform to established company and regulatory standards
Reviewing, analyzing, and reporting on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems
Investigating problems and developing disposition and corrective actions for recurring discrepancies
Interfacing with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met
Directly supporting Procurement and Production activity requiring verification of compliance to program requirements
Utilizing the Manufacturing Execution System to record the results of characteristics included in Inspection Plans and Work Order operations
Inspecting purchased parts and materials for conformity to standards, specifications, and processing requirements
Inspecting for proper identity and dimensions using such measuring devices as micrometers, gauges, and calipers
Visually inspecting for obvious defects
Verifying specifications using purchase orders, blueprints, drawing or inspection instructions, and checklists
Making pass/fail decisions on inspected goods; maintaining records of results. Inspections may involve compound angles or three-dimensional projections using inspection equipment such as microscopes, micrometers, telescope gauges, and optical comparators
Performing Prohibited Material verification using both bench top XRF machine and hand held XRF machine
For Production support, using predetermined methods, operations, setups and prescribed specifications to visually inspect in-process and completed products such as electronic units and subsystems, precision electromechanical assemblies or mechanical units, and subassemblies, for structural flaws, internal defects, and missing components
Works from blueprints, diagrams, customer specifications, drawing or inspection instructions and checklists
Documents findings not meeting requirements of Work Order, Engineering documentation and applicable standards in a Manufacturing Execution System
Bachelor’s degree in a technical discipline and 3 years experience, or Associate’s Degree and 5 years experience,, or High School Diploma and 7 years experience
Experience in high-reliability field such as aerospace, space flight, medical etc
Experience in production/manufacturing environment
Experience building, testing, and/or inspecting electronic, mechanical, or electromechanical components
Knowledge of EEE components, mechanical inspections and non-destructive testing
ASQ CQI, NASA, J-standard, or relative certifications
Experience supporting dispositions for non-conforming material, root cause/corrective action analysis

179

Quality Analyst Resume Examples & Samples

1-2 years experience supporting and configuring vendor software
5-7 years experience in software development with both mainframe and distributed environments
Experience in Change Management using a Change Management tool
Experience with Problem Management processes, tools, and procedures
Experience with ASP.net
Knowledge of Eclipse and Subversion
Knowledge of scripting languages, REXX, Unix –based shell scripts, VB, DOS, and PERL
Knowledge of SQL , DB2 databases
Knowledge of build tools such as ANT
Knowledge of JCL verification tools
Knowledge CICS, Batch, Compile, Assembly, link processes, and DB2 Binds
Knowledge of Implementation processes such as LLA refresh and CICS new copy
Knowledge of Subroutine linkage to create executables load modules
Knowledge of Windows, HP\UNIX, AIX, Websphere

180

Quality Analyst Resume Examples & Samples

Work with TE cross functional team to ensure supplier performance is regularly reported and that appropriate and timely corrective actions are implemented
Maintain and update critical supplier audit system and schedule
Conduct supplier audits to drive process standardization, waste elimination, and continuous improvement (Supplier Development activities)
Monitor, communicate and improve key supply chain KPI’s, including Supplier OTD (Past due), DLPM and waste
Establish specific short / long term supplier quality goals
Champion problem solving and root cause analysis activities with suppliers and customers to eliminate recurrence of non‐conformances
Work to resolve supplier technical issues in a timely manner to ensure continuity of supply
Develop long‐term supplier relationships and generate and implement cost reduction ideas
Aide Manufacturing in the evaluation and qualification of new supplier materials following a defined new product development process
Strategically lead supplier performance improvement projects in an effort to increase the supplier capability of consistently meeting TE requirements. Projects may include: process analysis, value stream mapping, process capability and throughput analysis, 6‐Sigma, 5S and Kaizen events
Drive “Zero Defect” mentality within the supply base

181

Quality Analyst Resume Examples & Samples

Perform call quality monitoring and evaluation according to pre-defined quotas and thresholds, document and report activity on a periodic basis
Deliver reporting and presentations regarding contact center trends, performance metrics, SLA's, scorecards, and additional analysis to key team members on a regular basis
Coordinates and facilitates call quality calibration sessions (and case/trouble ticket calibration sessions) on a pre-defined basis
Establish and participate in dispute sessions to ensure scoring accuracy and final score resolution
Assist in the establishment of a contact center QA practice at Signet, including tools, processes and procedures, metrics and measures
Participates in the design of the call monitoring formats and quality standards while partnering with the respective contact center areas for agreement. This includes maintenance while continually assessing the evaluation tool and practices
Monitor email customer contacts
Perform quality assurance on call documentation in the relevant case and ticket management systems
Provide actionable data to various internal support groups as needed
Contribute to coaching and developing team members within the contact center related to their Quality performance results
Prepare and communicate customer survey results
Minimum of 2 years’ experience in a Quality Assurance role within a contact center environment to include demonstrated proficiency in the following
Using call recording solutions and quality monitoring tools to evaluate quality of calls
Delivering reports and presentations regarding contact center trends, performance metrics, SLA's, scorecards, and additional analysis
Screening incoming and outgoing calls to ensure quality, CS, and adherence to the policies and procedures
Participating in challenged QA results to satisfactory resolution
Coordinating and facilitating call quality calibration sessions
Strong knowledge of Contact Center Platforms, products, services and reporting software to produce call center reporting
Proficient with Microsoft Office applications including Word, Excel, PowerPoint, Visio
Working knowledge of statistical extraction and file manipulation; Business Objects
Excellent interpersonal skills, written and verbal communication skills; proven ability to successfully build strong working relationships with customers and co-worker; to influence contact center operations
Flexibility and ability to effectively manage multiple priorities

182

Quality Analyst Resume Examples & Samples

Data Maintenance in SAP for core quality data as it pertains to the roles of Quality Master Data Technician and Material Master Coordinator
Entering Inspection plans for Quality Control and update Inspection Lots
Quality Information Record’s (QIR’s)
Vendor data maintenance
Material Quality Levels
SPOC Maintenance for suppliers
Net Inspect Maintenance
QMS processes maintenance and updating
Internal auditor

183

Quality Analyst Resume Examples & Samples

Support the business on assigned market(s) by conducting procedural monitoring within required timelines, to ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company’s policies
Provide support and guidance on ECCO articles impacting the markets adherence to policies and procedures and compliance regulations
Participates in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case actioning and system gaps
Ability to provide effective feedback to all levels of management
Ability to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closure
Self-motivated with a demonstrated ability to drive results under tight timelines while handling multiple tasks concurrently
Should be proficient in Microsoft Office tools (PowerPoint, Excel and Word)
Strong relationship building skills, highly engaged and a really good team player
Experience in US Financial Operations in a call center environment, highly preferred
At least 1 year experience in Quality Monitoring
Proven high performer in previous job roles

184

Quality Analyst Resume Examples & Samples

Interfacing with Flight Test management, engineering, customer, and suppliers (Sub contract Management) to ensure requirements are met
Recommending corrective and preventative actions
Supporting the MRB process for dispositions and modifications required in a flight test environment
GED equivalent and 14 years’ experience working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering OR
Bachelors of Science degree from an accredited academic institution and 10 years experience in working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering OR
Masters of Science degree from an accredited academic institution and 8 years experience working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering
Must have an Active DoD Secret clearance
Proficient in Microsoft Office Tool suite (i.e.: Word, Excel, PowerPoint)
Aerospace Industry Experience strongly preferred
Past USN/USAF experience
Lean and Six Sigma Certification
ASQ / CQE Certification
Excellent communication skills, with the ability to communicate technical issues clearly to all levels of leadership

185

Quality Analyst Resume Examples & Samples

Reviews, analyzes and reports on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems
Interfaces with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met
Assists with inspections: Receiving/ First Article/ Production/ Final
Generates Quality Notices/SCARs using SAP
Performs AS9100 process and capacity assessments of suppliers
Tracks Supplier Assessment Management System reports and Supplier Quality Ratings in support of the company’s supplier assessment metrics databases
10 years of industry experience within quality, auditing, manufacturing, engineering and/or hardware-related field (6 years with a Bachelor’s)
Ability to obtain a Secret clearance

186

Quality Analyst Resume Examples & Samples

Proficient computer skills, especially Microsoft Office applications (Word, Excel and PowerPoint)
Mortgage documentation or compliance experience
Experience working with a SharePoint

187

Quality Analyst Resume Examples & Samples

Minimum 2 years’ experience Mortgage or Card and/or Deposit Product experience
Excellent written & verbal communication skills and proof reading/editing skills
Must be able to work independently and demonstrate the ability to make quick decisions and act on them
Ability to multi-task in fast paced work environment
Excellent time management/ pipeline management skills
The hours for this role are Monday-Friday, 8am–5pm or 9am-6pm local time
Not eligible for MyWork or work-at-home days
Knowledge of the regulatory resolution specialist function
Minimum 2 years’ experience with Deposit and or products/complaint handling
Mortgage knowledge
Familiarity with CTR, Siebel and/or Commit systems of record

188

Quality Analyst Resume Examples & Samples

Create detailed test cases for Test Driven Development focused on the functional requirements, changes and regression requirements for application/function assigned
Provide application test requirements and contribute to the Test Plan(s) based on Test Driven Development for area of responsibility
2 or more years’ experience as an IT Quality Analyst
Experience writing queries in MongoDB
Detailed knowledge of Test driven development methodology and Behavior Driven Development
Knowledge of Microservices architecture
Knowledge of GitLab or equivalent repository with issue tracking feature Management Tool

189

Quality Analyst Resume Examples & Samples

Process incoming customer complaints as assigned for customer reported device related incidents
Interface with customer clinical staff to obtain detailed information regarding reported incidents as required. Maintaining patient confidentiality
Prepare weekly/monthly complaint activity reports for management review
Maintain customer complaint database, including both downloading and importing/exporting of data and the updating of fields as required per standard operating procedures
Consult with NxStage Clinical Staff, Engineering, Quality and Manufacturing as required
Assist in gathering pertinent data required for complaint investigation as assigned
Interface with distributors as assigned
Database entry and support as assigned
Full adherence to NxStage policies and procedures outlining complaint handling functions
2+ years experience in a regulated industry
Microsoft Office including intermediate Word and Excel skills
Exceptional attention to detail and follow-through skills
Ability to work well independently or as a member of the team
Ability to interface with multiple groups in the organization
Bachelor’s degree or equivalent experience in a medical device industry

190

Quality Analyst Resume Examples & Samples

Bachelor’s Degree in Engineering, Mathematics, Economics, Computer Science, Information Management, Statistics, or equivalent
1 - 3 years previous experience in quality control engineering preferred
Strong knowledge of and expertise with reporting packages (Business Objects, etc.) databases (SQL, etc.) programming (XML, Javascript, or ETL frameworks)
Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS, etc.)
Strong problem-solving and communication skills required

191

Quality Analyst Resume Examples & Samples

Conducts audit per agent on a daily basis
Submits End of Shift Report
Attends the Weekly Business Review with Campaign TL/OM/Client
Holds calibration sessions with the assigned team/campaign
Conducts side by side monitoring
Performs coaching sessions with agent/s and TL
Submits weekly and monthly quality reports
Identify any potential quality issues per defined process and escalate quality issues immediately to management
Isolate and report defects; verify defect fixes
Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision

192

Quality Analyst Resume Examples & Samples

Possess a solid understanding of process flow and development
Ability to design, write, test and document efficient testing solutions to meet customer needs
Ability to change process execution during product line testing
Ability to manage multiple projects and adapt to changing priorities
Ability to thrive in a fast-paced, team–oriented work environment
Ability to work with minimal supervision and demonstrate initiative and good judgment
Ability to establish and maintain effective working relations with a wide variety of individuals
Ability to represent the company in a positive and professional manner
Ability to work well both independently and as a member of a team
At least 2 years in college (BS or BA preferred)
Minimum of 1 year experience as Quality Analyst

193

Quality Analyst Resume Examples & Samples

Observe and evaluate customer experience and interaction of assigned Engagement Specialists performance via remote monitoring
Evaluate relevant client compliance requirements
Support required coaching process as appropriate to evaluated Engagement Specialists by proactively communicating areas of performance to Operations leaders
Identify and communicate specialist and program trends, recognition areas, contact drivers and areas of process improvement to all appropriate team members
Partner with Engagement Coach and other team members to assist and support resolution of customer needs as appropriate
Proactively seek all client/program updates that might affect the overall customer experience
Maintain program compliance standards of accuracy and productivity when evaluating customer interactions
Participate in selective monitoring process and Customer Experience Assessments as assigned
Participate in client and internal calibrations and observation sessions as assigned
Maintain relevance of No Tolerance policy
Support research of customer survey process as applicable
Work with a high level of Integrity
Attend internal and external calibration and monitoring sessions as required
Complete required time handling customer transactions (e.g. e-mail, web chat, inbound or outbound calls) for the Lines of Business responsible to evaluate
Complete all required training and ongoing education courses, with required travel as needed
Complete necessary research and required reporting associated with position
High school diploma or equivalent required. Collegeand/or professional training a plus
Minimum of 6 months customer service and call center experience
Must have an aptitude for technical navigation and proficiency in Microsoft Office Suite
Must be able to work independently, take initiative and follow through on assignments with minimal supervision
Effectively communicate in a clear and concise manner (written/oral)
Must have flexibility in schedule for program hours of operation
Must be able to meet travel commitments as needed

194

Quality Analyst Resume Examples & Samples

3+ years working as a quality analyst doing software testing on a java based application in an agile environment
3+ years doing manual testing and automation. Keyword driven automation framework experience built in java is needed
3+ years writing Sq scripts from scratch to match records
Automation background in selenium web driver and java
Expertise in testing Java applications in an agile development environment/ Waterfall environment
Advanced proficiency with Sq server and writing Sq queries
Ability to prioritize, solve complex tasks and recognize and escalate risks without supervision
Knowledge in IRA, Confluence, GIT (Bit bucket) & Jenkins

195

Quality Analyst Resume Examples & Samples

Looking for a dedicated Quality Assurance Analyst to plan and conduct all the User Acceptance Testing activities of project
Responsible for working with confidential information, and ensure it is handled in a secure fashion
Attend and coordinate any relevant meetings and discussions like JAD sessions, Requirement review meetings etc
Review all relevant documentations like Business Requirement Documents, Functional Specifications, etc
Create test plan, test cases and test data for Shopping Mobile Application
Participate in EBT User Acceptance Testing
Review and finalize UAT Test Scripts provided by CDP
Manage and create bugs with expected resolutions
Prepare and perform regression testing prior to any new releases
Participate in the release activities that include participating release meetings, monitoring release progress and conducting smoke test in the new build
Possess the ability to balance, prioritize and organize multiple tasks, work collaboratively in teams and across organizations, synthesize feedback and adjust plans accordingly, build strong relationships inside and outside the organization

196

Quality Analyst Resume Examples & Samples

Provide management of quality assurance on large-scale, custom-designed projects that utilize J2EE, .NET, Flex and Flash technologies
Lead Quality Assurance team on projects that are distributed across borders and time zones
Consult, analyze and provide quality assurance on projects
Create and manage all QA deliverables for projects
Produce test plans and test cases for multiple projects
Perform manual/automated testing
Perform Unit, Functional, Integration, System and Performance testing
Create and manage automated functional testing scripts for Load, Performance and Stress testing
Propose and set up testing centers of excellence for clients
Track and report quantitative and qualitative aspects of error reporting, including hardware and networks
Test database access via XML APIs in a multi-tier environment
Utilize Winrunner, QuickTestPro, TestComplete, LoadRunner, Rational Robot, Silk, Mercury Quality Center, Bugzilla, Rational Clear Quest and Jira
Communicate with Analysts, Developers and clients to gain functional and technical knowledge
Use Iterative and Agile methodologies

197

Quality Analyst Resume Examples & Samples

Plans and coordinates internal audits and surveillance activities of the company's QMS; develops summary reports and reviews results with management; may recommend improvements to the QMS and related processes
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices. Additional Functions Other duties as assigned or required
Strong organization skills to maintain flow of work within the unit; the ability to establish priorities and meet deadlines
Strong knowledge of computer operations and applications; advanced Excel and SharePoint skills
High ability to correlate objective evidence to identifiable root causes
Experience in auditing and verification activities
Strong statistical background/lean methods
Strong experience with ISO/AS9100 and CMMI desired

198

Quality Analyst Resume Examples & Samples

Automotive background experience minimum 5 years
Minimum 5 years & above experience in SQE/SD function
Prefer understanding of automotive applications and systems or similar electronics industry
Strong knowledge in QC tools, FMEA, Control Plan, ISO9001/TS16949, PPAP, APQP
Require professional English in written and verbal form
Require proficiency with Microsoft Office
Must have fluency in English

199

Quality Analyst Resume Examples & Samples

Degree/Diploma in Quality Management/Engineering discipline
Preferably with 2 years of quality assurance experience in electronics manufacturing industry
Knowledge and experience in Supplier Quality Management, ISO9001/TS16949/ISO14001 standards, Quality Management System Audit, Manufacturing Process Audit, Failure Mode Effects Analysis (FMEA), Measurement System Analysis (MSA), Statistical Process Control (SPC), Production Part Approval Process (PPAP), 5-Why Analysis, Ishikawa Diagram Analysis and 8-Discipline Methodology preferred
Good English speaking and writing skills is necessary
Conduct assessment of potential suppliers’ quality, technical and manufacturing capabilities to assess suitability to qualify as TE suppliers
Co-ordinate with the Procurement and Manufacturing Departments in the qualification of new suppliers through site evaluations, quality system assessment, first article inspection and production try-out
Provide technical assistance and training to suppliers when necessary to achieve the required quality level
Establish a close communication channel for early information feedback and correction of deficiencies, transmission of all design and quality requirements and quality performance to the suppliers
Develop Quality Inspection Plans for incoming acceptance of suppliers’ products
Establish Control Plan, Quality Inspection Plan, Inspection Standard, quality documentation and records for suppliers’ conformity
Perform periodic quality management system and process audit at suppliers’ premises to ensure QMS, product and process conformances
To continuously monitor suppliers’ quality and delivery performance and to implement skip lots and eventual ship-to-stock program
Perform supplier quality management system development with the goal of supplier conformity with ISO 9001:2008 and ISO/TS16949:2009 standards
Participate in 6-Sigma projects, Kaizen events and Continual Improvement activities

200

Quality Analyst Resume Examples & Samples

Participate in new source decision, responsible for new line development and qualification
Familiar with APQP process management, especially design review, quality control plan resource verify
Engineering change management and follow up
Summarize & monitor line quality performance (DLPM, DPPM, and CC), drive the supplier to CIP
Internal annual audit and irregular audit when necessary
Handling nonconforming issue and initiate actions with 8D problem solving, drive the internal team to do error-proof action
Filing related documents of PQE, such as line issue list, quality meeting memo, deviation, ECN list
Training the internal operator on TE request and others base on the line situation, share the lesson learned to the operator in time, make sure line overall quality meet TE target
Other task assigned by supervisor or manager
Above 5 years working experience for PQE, experience on connector will be preferred

201

Quality Analyst Resume Examples & Samples

Maintains training curriculum with supporting documentation for assigned area of responsibility
Ability to communicate and motivate people on an individual and public basis
Promoting quality achievement and performance improvement throughout the organization
Aid in establishing standards of service for customers
Monitor agent performance through phone, email and notated accounts
Provide regular feedback to agents and their superiors
Assist with phone volume by taking phone calls whenever necessary to support the business
Facilitates training classes
Supports team in monitoring and reporting the effectiveness of classes and learner performance
Acts as a role model for learners
Identifies areas for operational improvement/excellence
Promotes quality achievement and performance improvement
Effectively communicates information throughout department
Evaluates training effectiveness by managing classroom rosters and surveys
Knowledge of Word, Excel, and PowerPoint

202

Quality Analyst Resume Examples & Samples

Demonstrated understanding of Quality Management and “best practices” with regard to testing techniques, methodologies, processes and measurement
General knowledge of Disaster Recovery planning, testing methodologies and processes and ability to provide DR testing coordination with other teams
General working knowledge of Use Cases and Design documents and a demonstrated ability to convert these documents into test cases
Demonstrated knowledge of available tools to document, manage and report on the resolution of issues and defects identified during testing
Thorough knowledge of Master Test Plans, testing metrics and other testing artifacts
Demonstrated ability to assist in the design and preparation of Master Test Plans, testing metrics and other testing artifacts
Thorough understanding of project risk analysis techniques and risk-based testing
Thorough knowledge of testing methodologies including functional, system integration, acceptance, regression, and performance and load, as required
Thorough understanding of system data, including the ability to manipulate data to meet specific testing scenarios
Thorough ability to design, create and execute test scripts utilizing available tools
Requires a demonstrated knowledge of system and application architecture and capabilities
General knowledge Healthcare industry (terminology, procedures and regulations) with thorough knowledge in some specific areas
Demonstrated ability to work closely with business owners, development teams and project management throughout the development lifecycle to improve overall product quality
Thorough problem solving and analytical skills
Thorough ownership and accountability of testing projects through self-directed task management
Consistently shares resource knowledge with other employees and groups
Creates and maintains positive and professional business relationships with both internal employees and external customers and vendors
Works effectively in a team environment and supports the activities and success of others on the team
Thorough flexibility and commitment to complete the tasks and responsibilities of the position when required, including times outside of the position's normal working hours
Learns, comprehends, and applies information, both business and technical in a consistently satisfactory manner
Plans and manages testing of small projects from requirements definition through implementation and post migration support
Establishes, modifies moves and/or manages test data for various testing scenarios and platforms
Based upon requirements, use cases and specification documents, designs and prepares Master Test Plans, test cases, scripts, project metrics and other artifacts as required
Executes test cases and scripts utilizing available technical tools and templates
Effectively prioritizes test cases based on project and enhancement risks
Performs thorough analysis of change and effectively applies testing techniques to assure appropriate coverage
Provides estimation, planning and risk analysis to ensure thorough and complete testing for small projects
Consistently and appropriately incorporates new processes and procedures as developed and new tools as they are introduced by IT
Develops and consistently maintains knowledge of business policies and procedures, and their impact to applications and testing methodologies
Leads testing activities including facilitation of test team meetings, feedback sessions, demonstrations and defect meetings for small projects
Tests system designs, identifies problems and/or inconsistencies and documents results
Communicates actively with project team members regarding testing status including progress, defects, risks and potential impacts
Constructively contributes in all team, departmental, project team, status, and other meetings
Keeps abreast of new methodologies, techniques, tools and technologies through research, continued education, and training
Designs, develops and executes test cases for architectural and infrastructure changes and enhancements
Utilizes available metrics and reporting tools to develop reporting as well as analyze testing progress and effectiveness data
Performs other work as required or requested as well as additional assignments
Provides on-call support as needed to support after-hours testing needs
3-6 years

203

Quality Analyst Resume Examples & Samples

In-process, microbiological, and final release testing for Quality Laboratories
Microbiological testing on finished product and water samples
Performs environmental monitoring sampling and microbiological testing of air samples and contact plates
Aliquots samples of reagents to other testing labs
Performing testing on VITROS analyzers and other analytical equipment such as pH meter, viscometer, Conductivity meter, UV-VIS spectrophotometry, Flame photometer, Chloridometer, and CO2 Meter in compliance with procedures
Maintain equipment, reagents, and supplies. Will require limited work in a freezer
Completes analysis of data using spreadsheets or LIMS to report testing results
Reviews data for accuracy and completeness
Partners across Fluids Manufacturing to investigate and respond to specification failures or in response to observed trends. Completes Laboratory Investigations, Non Conformance Records, or Quality Investigations timely

204

Quality Analyst Resume Examples & Samples

Bachelor of Science (BS) required
Minimum of five (6) years’ experience
In lieu of formal education, 10 years of relevant experience may be considered
Strong working knowledge of ISO9001 and AS9100
AS9100 Lead Auditor trained
Understanding of Continuous Improvement concepts, process and tools
Proficient with the MS Office Professional suite (Word, Excel, Outlook, PowerPoint, Access, SharePoint)
U.S. Citizen able to obtain and maintain a D.O.D. Secret Clearance
Master of Science (MS) in engineering
Advanced use of MS Excel formulas, Access databases and Powerpoint chart building
Familiar with AS9006 and AS9115 requirements

205

Quality Analyst Resume Examples & Samples

Minimum of 2 years of professional Analyst experience
Bilingual (English and Korean) is required
Intermediate level of knowledge in Microsoft Excel and PowerPoint

206

Quality Analyst Resume Examples & Samples

Perform standard qualitative and quantitative analysis on: purchased raw materials, in-process products, pure drug substances and finished pharmaceutical/nutritional products in accordance with approved testing procedures of Bayer, the National Formulary (NF), United States Pharmacopoeia (USP), and the European Pharmacopoeia (EP)
Utilize standard analytical chemistry techniques including wet analytical methods as well as sophisticated electronic instrumentation (ICP, HPLC, UV, GC, IR, AA, CFA, TOC, dissolution apparatus and other automated instrumentation)
Maintain complete and accurate records of all analytical information according to Bayer and regulatory standards
Evaluate all data obtained from analysis to ensure that all Bayer and regulatory specifications are met
Communicate to supervision in a timely manner on all non-compliance situations
Assist in investigating non-compliance situations
Assist with troubleshooting analytical methodology and instrumentation malfunctions
Perform calibration of laboratory instrumentation by following Standard Operating Procedures (SOPs)
Perform maintenance and repairs of laboratory instrumentation as needed, following manufacturer’s recommendations
Adhere to all aspects of Corporate and plant safety programs, GMP’s, ISO standards or other regulatory requirements
Distribute and retrieve stability samples from storage and schedule samples for testing
Conduct Laboratory information management System (LIMS) approval of completed stability samples
Review stability data for compliance and initiate stability of new studies
Revise existing analytical testing monographs to comply with compendia changes or other specific needs
Retrieve analytical tests results and summarize for annual product reviews
Prepare reports on assigned products, processes or quality assurance and prepare qualification plans
Adhere to the pertinent aspects of Corporate and plant safety programs and adhering to GMP’s, ISO standards or other regulations
Function as safety and/or team leader as required
Assist method development coordinator in developing, validating or verifying new or transferred methods
Responsible for training new analysts
Qualify and approve reference standards
May include other QA documentation functions such as preparation of master packaging orders, investigations to support deviations, QA documentation data collection, and preparation of packaging component specifications
If assigned to the Nutritional area, validate and verify new or transferred methods (including writing protocols and summary reports)
Perform other duties and special assignments as directed by QA manager for assigned area
Bachelor’s degree in Chemistry, Biology, Pharmacy, or science degree
At least 3 years of experience in a GMP laboratory environment; Master’s degree in related field with 0 years of experience may be considered
Basic experience with Personal Computer (PC)
Knowledge, practical application, and understanding of analytical chemistry is necessary to perform the functions of this position
Good working knowledge of advanced laboratory instrumentation and computers are required; This is defined as strong troubleshooting skills for assigned area such as HPLC, GC, AA, UV, TOC, NIR and/or dissolution and low error rates with microbiology or chemistry techniques for defined area
A working knowledge of organic chemistry, statistics, data processing and good manufacturing practices
Demonstrated ability to clearly communicate technical information in writing
Demonstrated capability for communicating ideas, concepts, and work results effectively to colleagues and supervision, who have various degrees of technical understanding
Demonstrated ability to manage key projects and display area of expertise; i.e. clear/consistent notebook skills and function as an independent worker
Demonstrated ability to be self-motivated as well as to work collaboratively in a team-based environment
Demonstrated ability to take initiative and display a willingness to learn
A thorough understanding of National Formulary (NF); United States Pharmacopeia (USP); and European Pharmacopeia (EP) testing procedures, as well as, US Pharmaceutical Industry Good Manufacturing Practices (GMP’s), quality control methods and procedures is required
Experience using Microsoft office software and LIMS
Support consumer investigations, previous experience in consumer complaint management
Previous experience working in Nutritionals within a GMP or SOP environment

207

Quality Analyst Resume Examples & Samples

Perform standard qualitative and quantitative analysis on: purchased raw materials, in-process products, pure drug substances and finished pharmaceutical preparations employing accepted gravimetric and spectrophotometer procedures, in accordance with approved testing procedures of BAYER, the National Formulary (NF) and the United States Pharmacopoeia (USP)
Utilize standard "bench" chemistry technique as well as sophisticated electronic instrumentation, including spectrophotometer, viscometer, etc
Maintain records of all analysis information of assigned products on data sheets for permanent file and proper entry of information on laboratory forms
Evaluate all data obtained from analysis; if discrepancy or deviation occurs, consult with Supervisor and recommend additional testing if necessary
Perform routine analytical and microbiological testing of raw materials purchased from prospective suppliers to determine that the materials meet compendia and/or company standards
Assist in investigating non-compliance investigations
Perform special assignments as directed by supervisor
Bachelor’s degree in Chemistry, Biology, Pharmacy, or related 4 year science degree
Demonstrated capability for communicating ideas, concepts, and work results effectively to colleagues and supervision
Ability to be self-motivated as well as to work collaboratively in a team-based environment
Demonstrate initiative and a willingness to learn
Good working knowledge of advanced laboratory instrumentation and personal computer skills
Experience in wet analytical methods and instrumentation techniques preferred; HPLC, UV, GC, IR, AA, TOC, and Dissolution
Working knowledge of organic chemistry, statistics, data processing and good manufacturing practices
Thorough understanding of National Formulary (NF); United States Pharmacopoeia (USP); and European Pharmacopoeia (EP) testing procedures, as well as, US Pharmaceutical Industry Good Manufacturing Practices (GMP’s), quality control methods and procedures
1+ years of lab experience
Previous experience working with pharmaceutical raw materials within a GMP environment

208

Quality Analyst Resume Examples & Samples

About 16 new suppliers to be developed
Average 700 new parts to released
To tighten the new project sample quality control
High voltage relay, new sensor, HMES develping
Participate in new source decision, responsible for new supplier audit, development and qualification. 2. Supplier APQP process management, especially design review, quality control plan resource verify. 3. Run at rate on-site and on time PPAP approval, compliance report follow up. 4. Define &update incoming inspection plan and QIP, boundary samples and inspection gauge of approval 5. Supplier engineering change management and follow up. 6. Summarize & monitor supplier quality performance (DLPM, DPPM, and CC), drive the supplier to CIP. 7. Supplier annual audit and irregular audit when necessary. 8. Handling nonconforming material issue and initiate actions to supplier with 8D problem solving, drive the supplier to do error-proof action. 9. Participate in customer/internal audit of responsible supplier and respond all relevant CA. 10. Filing related documents of SQE, such as supplier material issue list, supplier meeting, deviation, ECN list. 11. Coordinate TE internal team to drive or support the supplier when necessary. 12. Hold the supplier quality review meeting of top worst supplier with sourcing team. 13. Training the supplier on TE request and others base on the supplier situation, share the lesson learned to the supplier in time, make sure supplier overall quality meet TE target. 14. Other task assigned by supervisor or manager

209

Quality Analyst Resume Examples & Samples

Leads and provides Quality Assurance to one or more teams
Responsible for requirements analysis, test planning activities, writing test cases/scripts, test case automation
Execution of all required testing (which may include functionality testing, integration testing, LMS testing, and acceptance testing) to ensure that the eLearning product meets business requirements
Leads and Provides guidance for continuous process improvement programs

210

Quality Analyst Resume Examples & Samples

Assist in product complaint investigations as assigned for customer reported device related incidents
Interface with customer clinical staff to obtain detailed information regarding reported incidents as required
Maintain patient confidentiality. Consult with NxStage Clinical Staff as required
Responsible for reportability decisions and entering in user/facility MedWatch into complaint handling database
Periodic reporting to management of complaint trends
Ensure that complaints are entered and closed-out based on NxStage SOP’s and as accurately as possible
Role model for the intake team members
Assist with employee orientation training regarding NxStage/MDS clinical products as assigned
Other duties as assigned by the Postmarket management team
4+ years experience in medical device industry. Working knowledge of applicable FDA regulations governing complaints and Medical Device Reporting desired
Exceptional attention to detail and follow-through
Assumes responsibility for meeting commitments in a quality-oriented, results-focused manner
Excellent verbal communication and customer interface skills
Ability to interface with multiple groups in the organization particularly Engineering

211

Quality Analyst Resume Examples & Samples

Conduct audits for contract compliance using designated systems to ensure compliance with all contractual requirements
Assess and develop methods to best leverage departmental best practices
Conduct performance audits and assist section, department, and/or Program in developing a plan to correct identified shortcomings
Assist with the ongoing training of Quality Control Inspectors, Functional Departments, and other relevant personnel as necessary
Conduct performance audits and analysis of outcomes with Functional Units; evaluate and report progress to Quality Assurance Manager
Communicates audit findings and corrective action plans to appropriate leadership
Perform other qualified duties as assigned
Must be able to write clear and precise audit reports, procedures and documents
Must be able to understand and interpret the content of procedural and standard operational procedural manuals and instruction booklets
Must be able to use management software tools and be able to review and evaluate outcomes and recommend appropriate changes
Working knowledge of Microsoft Office tools
Fully knowledgeable of inspection and audit methods and sampling techniques
Have strong verbal and written communicative skills
Must be able to take personal responsibility for allocated tasks and work without supervision
Bachelor's degree in Business Administration or Management, Engineering, Information Technology, or Aviation is preferred
Three (3) to five (5) years’ experience working with audits

212

Quality Analyst Resume Examples & Samples

Performs quality monitors
Reviews files to ensure customer complaints are being resolved and the voice of the company is being conveyed
Partners with leadership and other stakeholders to ensure success across the organization
Tracks quality monitor scores on tasks and provide metrics and trends
Collaborates with leadership to identify areas of opportunity and improvement
Discusses quality improvement opportunities with leadership and representatives
Provides regular reporting on quality metrics
Undergraduate degree in relevant field or equivalent experience
Previous experience in airline customer relations or customer service
Hours are typically Monday through Friday but you must be flexible to work any shift which could require working nights, weekends, and/or holidays as well as extended hours outside of your scheduled shift
Willing to travel on company business if and when necessary
Willing to undergo a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements, if applicable
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
Ability to manage and prioritize multiple tasks with deadlines assigned by Manager
Ability to interact effectively with all levels of personnel both internal and external
Ability to effectively communicate with all levels both verbally and written

213

Quality Analyst Resume Examples & Samples

Drive supplier quality and productivity improvement
Conduct onsite supplier quality assessments and drive closure of findings
Implement TE supplier quality strategies, procedures and initiatives
Monitor and track supplier APQP activity through PPAP
Lead manufacturability reviews with the suppliers and present VOS to TE project teams
Facilitate rapid resolution of critical supplier quality issues
Organize containment activities and/or production monitoring on a need-to-support basis
Ensure timely implementation of permanent corrective actions and resolution
Enforce supplier compliance to TE supplier quality manual
Ability to train and lead: APQP, FMEA’s, Control Plan, Run at Rate, PPAP
Strong team player with ability to work effectively on cross-functional teams
Ability to travel as required. Estimated 30% - 60%
Certified problem solver: 8-D, Red-X, Six Sigma Green Belt a plus
Excellent communication skills; both verbal and written
Bachelor’s Degree in Business or Technical discipline; or equivalent experience
Minimum 3 years SQE experience in manufacturing quality (automotive a plus)
Demonstrated ability and skills to support supplier development activities, continuous improvement initiatives and quality management tools
Demonstrated self-starter and able to work independently to execute strategies and meet goals
Experience with the following materials and processes is preferred

214

Quality Analyst Resume Examples & Samples

Creates, runs and distributes regular and Adhoc reporting (CSAT, Quality trends, Compliance) supporting Operations, Client Services, and the IBEX executive team
Works as a member of the Root Cause Analysis (RCA) team and leads ad hoc RCA teams on tool development and special analysis projects for assigned campaigns
Works with development team on automating dashboard items for real time internal tools using reporting best practices
Demonstrated comprehension of client’s quality standards
Demonstrated proficiency with respect to the client specific sales/service process High school/college level understanding of statistical best practices
Proven ability to conduct RCA (root cause analyses) based on high level, multi-channel data
Adept at queries, report writing and presenting findings
Broad understanding of client conformance measures
Sound organizational skills
Ability to respond positively to changing environment
Team-oriented and self-motivated
Performance-oriented and Results-oriented
Exceptional performance history in the area of quality performance on previous program as an Agent
Process Improvement knowledge/analytical skills preferred
Working knowledge of adult learning techniques preferred
Understanding of inbound/outbound operations is desired
Familiarity with fundamental feedback and coaching skills is desired
Ability to transition between program call types, Inbound/Outbound as needed
Prior knowledge of program strategy is strongly desired
Ability to apply current understanding of program strategies while process monitoring
Must be 18 years of age or older
Have earned a High School Diploma or GED
A solid work history that clearly demonstrates job stability and exemplary attendance
Quality performance experience
Exceptional performance in a customer service role
Previous quality assessment experience
Prior knowledge of Program Strategy is strongly desired
Qualified candidates will have excellent verbal skills
Submit the accomplished form and your resume to your supervisor and request him/her to fill out the recommendation form (back part of the application form). 4. Upon completion, your supervisor should submit your requirements to Recruiting Department on or before the close date. Applications submitted beyond the deadline and submission of incomplete requirements will automatically be considered as DISQUALIFIED

215

Quality Analyst Resume Examples & Samples

Use pertinent data and facts to identify and solve a range of problems within area of focus or expertise
Investigate non-standard requests and problems, with some assistance from others
Prioritize and organizes own work to meet deadlines
Provide explanations and information to others on topics within area of expertise
Identify solutions to non-standard requests and problems
Solve moderately complex problems and/or conducts moderately complex analyses
Work with some guidance; seeks guidance on only the most complex tasks
Translate concepts into practice
Act as a resource for other Quality Analysts with less experience
Support the estimation and/or quantify potential benefits, costs, and resource requirements associated with recommended business process solutions
Basic to intermediate experience with MS Excel
Basic to intermediate SharePoint experience including utilization and site maintenance (or like document management system / repository)
Intermediate or Expert Visio experience (or like process mapping software)
Experience in large, multi-function and cross geographic organizations
Basic to Intermediate Statistical Analysis experience using SSA, Minitab, JMP, or a similar statistical software tool/application

216

Quality Analyst Resume Examples & Samples

2-5 years experience working in content moderation, policy, forum/community moderation, or sales/customer service environments
A minimum of 1 year in Quality auditor role in same
Concepts of sig sigma or similar quality management standards
E-mail, forum, and chat support experience

217

Quality Analyst Resume Examples & Samples

At least 1 year experience as a Customer Service Representative; Required
Excellent attendance record and punctuality are essential
Meeting or exceeding current positions KPM (Key Performance Metric) results
At least 2 years claims processing experience; Required
Strong proficiency with Microsoft Word, Excel, & PowerPoint is desired

218

Quality Analyst Resume Examples & Samples

Develop quality tracking platform and measurement programs
Initiate performance improvements based on quality analysis promoting accountability
Listen to Specialists’ calls and review quality standards and customer service compliance
Conduct steady quality monitors on specialists and track scores
Identify improvement initiatives by collaborating with SSC leadership team with intent to significantly improve productivity and accountability
Provide regular performance reports, metrics, trends and status of measured quality
Develop daily reports to showcase performance outcomes to leaders and stakeholders
Prepare presentations on quality and performance metrics against goal with intent to showcase results
Support projects related to processes that provide ability to measure and monitor performance feedback and individual performance accountability
Effort must focus on short term immediate wins and long term goals ensuring steady and excellent outcomes
Undergraduate degree in relevant field or equivalent experience / training
Ability to effectively manage and prioritize tasks and consistently meet established deadlines
Ability to effectively interact with all levels of personnel and colleagues
Ability to work independently and /or amount of direction needed
Strong organizational, planning, and multitasking skills with heightened attention to details
Ability to effectively communicate with all levels of personnel both verbally and written
Must have initiative and drive for improvement quality and productivity
Proficient with Microsoft Office including Excel, Word, Access, and PowerPoint
Proficient with Share-Point Collaboration sites
Knowledge of QIK and Native Sabre desired
Schedule requires flexibility. Must be willing to work whatever schedule is required even if it extends outside of typical business hours

219

Quality Analyst Resume Examples & Samples

Document Editing and Management
Previous experience working with databases - preferable Regulus or Trackwise
Creating notices in the System and keeping information up to date
Previous experience helping coordinate projects and documentation
Ability to work with internal and external team members to assure the project is meeting regulations
Comfortable providing Technical and Administrative Support
Effective communication skills - both oral and written
Good Critical Thinking and Problem Solving skills
Experience with Regulus or Trackwise
Previous experience working in distribution, supply chain, and medical research logistics

220

Quality Analyst Resume Examples & Samples

Ability to interpret and implement procedures for compliance with ISO 9000 Standards and contract PWS is essential
Should be computer literate and capable of producing analysis reports, point papers and spreadsheets using Micro Soft Office
Ability to understand written and spoken English
High school degree or equivalent required; Bachelor’s degree in Quality, Safety or related area preferred
Two (2) years’ experience in quality assurance or quality control required

221

Quality Analyst Resume Examples & Samples

Communication Skills: Data analysts are often called to present their findings, or translate the data into an understandable document. You will need to write and speak clearly, easily communicating complex ideas
Critical Thinking: Data analysts must look at the numbers, trends, and data and come to new conclusions based on the findings
Attention to Detail: Data is precise. Data analysts have to make sure they are vigilant in their analysis to come to correct conclusions
Math Skills: Data analysts need math skills to estimate numerical data
Knowledge of Integrated Maintenance Data System (IMDS)

222

Quality Analyst Resume Examples & Samples

Approve system life cycle deliverables and activities to ensure that procedures and methodologies are followed, and that appropriate and complete documentation is captured and reported to support SDLC activities for assigned IT systems, including associated change requests
Provide guidance, training, and support to IT personnel in their SDLC efforts, to ensure compliance
Provide quality assurance oversight for system related issues
Experience with system validation across GxP, specifically R&D applications
Excellent communication skills, both verbal and written as well as capable of presenting the right level of information to senior management
Knowledge of the IT system development life cycle and software quality assurance in a regulated environment
Ability to work both independently and with teams at various levels in the organization
Excellent organizational skills and attention to detail and accuracy
6 or more years working in an IT SQA or Quality role. Must have hands-on IT experience and in-depth knowledge of FDA and International Regulations

223

Quality Analyst Resume Examples & Samples

Ensure product requirements meet the defined quality standards
Be responsible for all aspects of software testing for web or mobile applications including requirements analysis, strategy development, test plan development, automation scripting, test execution, test results recording, and reporting
To test within an Agile development environment including feature acceptance tests, integrated tests, and system tests
Be involved in root cause analysis, as well as investigate, troubleshoot and address web and/or mobile based issues
Maintain technical skills and awareness of technical improvements
Communicate effectively both written and verbally with peers, stakeholders and supervisors routinely
Investigate issues/bugs quickly and efficiently
Overcome technical challenges in timely manner with ability to learn fast and handle a dynamic environment
Build collaborative relationships within teams and across business to facilitate the accomplishment of work goals

224

Quality Analyst Resume Examples & Samples

Achieve process and LOB productivity, accuracy requirements including number of calls monitored per month, case reviews, MDM data entry, Social Media handling and fulfillment completion per agent/process position (i.e. escalation persons, MDM, Fulfillment, training) and LOB
College degree preferred.　 Educational requirement may be substituted with equivalent industry-related business experience
Minimum 5+ year experience in a call center customer service (consumer handling) environment with 3+ year experience in a Quality Assurance role　
Working knowledge of applicable customer contact systems (or like type systems i.e. KB, CRM, Reporting, email, surveys, SM tools, etc.)
Ability to use client systems, monitoring tools and reporting software/applications
Additional language knowledge is a plus

225

Quality Analyst Resume Examples & Samples

Insures compliance with customer specifications and requirements during project and program phase of Aerospace products
Makes sure these requirements are implemented in the manufacturing site and at the supplier’s
Acts as gatekeeper during project phase
Insures quality tools are in place for these phases
Makes sure the different phases of the project are handle in accordance with TE procedures
Responsible for Quality reporting to quality manager of the plant and the different project managers
Contributes to the 8D process for these customers and makes sure analysis are done on time and corrective actions are in place
Realizes audits in the plant and at suppliers
Drives continuous improvement through the organization to avoid re-occurrence of some problems and to improve existing procedures
Engineering degree with mechanical or electronic specialties
3 years experience as project/program engineer for aerospace application or automotive or as quality engineer
Knowledge of ISO9001 and EN9100 standards or ISO/TS 16949
Knowledge of the standard quality tools (8D, FMEA, SPC …)
Ability to moderate and to facilitate

226

Quality Analyst Resume Examples & Samples

Devise sampling procedures, inspection plans, and control plans in compliance with customer requirements and ensure proper documentation of all pertinent product quality data; utilize statistical tools to analyze data. Support program to ensure the accuracy and precision of all measurement, testing, and analytical equipment and procedures; assist with proficiency testing of Quality personnel
Participate in both internal and external corrective and preventive action processes
Confer with customers and suppliers regarding product quality problems, conduct analyses, interpret test results, develop nonstandard tests, and consult with outside laboratories for testing. Understand and manage PPAP documentation per AIAG guidelines
Assist with the development of training material, and assist with training sessions on quality concepts and activities
Assist with the development of documented Quality Department processes in compliance with requirements of ISO 17025; assist with the process of accreditation to the ISO 17025 standard at the direction of the Quality Manager
Contribute to supplier quality development; support the Bossard Procurement function in the selection, auditing, and development of selected suppliers
Storage Management System (SMS)
FACTS system to place orders to vendors (pre-receiving)
Quick Fix warehouse tool to receive product
TSExcell report tool
Qualiware home to internal processes
Employee Self Serve (ESS)
Excel, Word
Outlook/email
Bolt Gauge Knowledge
ISO Standards
Read and interpret blueprints including geometric dimensioning and tolerance

227

Quality Analyst Resume Examples & Samples

Bachelor's degree (or equivalent work experience)
3-5 years of work experience with 2+ years of risk management, compliance, or audit experience required. Prior Internal Audit experience is preferred
Intermediate experience with risk assessments, control analysis, and project management, including process improvement
Ability to learn quickly and understand U.S. Bank enterprise governance risk and compliance programs
Solid critical thinker with the ability to challenge when risks are present, investigative in nature
Strong PC literacy in word processing, spreadsheets, databases, and presentations
Intermediate experience with operational risk and control assessments
Demonstrated ability to appropriately influence in a collaborative environment
Intermediate knowledge of products and services offered by the Wealth Management & Securities Services business units (Wealth Management, Corporate Trust, Fund Services, Institutional Trust & Custody and Trust Technology & Support Services)

228

Quality Analyst Resume Examples & Samples

Typically 3-5 plus years of experience as a relationship manager, loan coordinator, or similar position requiring business loan knowledge and judgment
Thorough knowledge of Chase operational, control, and credit philosophy and policies
Intermediate level Quality Analyst with moderate to extensive authority and experience
Intermediate to advanced knowledge of Microsoft Excel. Intermediate to advanced knowledge of Microsoft Access a

229

Quality Analyst Resume Examples & Samples

Communication of Customer Specific Requirements to responsible TE units
Support and mediator of the customer and TE function units for problem solutions as well as escalations of customer problems with the responsible TE units
Leadership for customer scorecards (internal / external reporting)
Discussion of quality targets with the customer in order to find a common understanding
Lead and drive improvement activities within TE in regards to the customer of responsibility and the related scorecard rating

230

Quality Analyst Resume Examples & Samples

Candidate should have minimum 5 years of Test Automation Experience
Candidate should have very good understanding of Manual Testing
Strong in Web Service (Rest & SOAP) Testing Manually as well as automated
Hands on Testing tools like SOAP UI, HP Load runner, Apache JMeter etc
Hands on programming language like JAVA, C#, .Net
Hands on scripting language like Groovy, Power shall, VBScript, JavaScript, Python
Very good understanding of Service Virtualization & Mock Service
Clear understanding web protocol
Web Service Security testing is an added advantage
Web Service performance testing is desirable
Clear understanding of different web service methods GET, PUT etc
Good knowledge and understanding of database
Good knowledge and understanding of web application
Good knowledge on XML and JSON parsing
Experience working in an Agile team
A commitment to understanding our clients and helping them deliver value
An ability to effectively communicate concepts and ideas to team members and clients
An ability to adapt to client cultures and work environments
A desire to work with a variety of technologies
A passion for driving quality and improving the productivity of the software development lifecycle
Excellent understanding and application of Agile practices (ATDD, continuous integration, pairing, iterative development, and retrospectives)
Experience collaborating with business representatives to understand requirements, value, prioritization, and acceptance criteria
Work on a scrum team to deliver software solutions by providing the essential benefit to the customers by delivering the simplest solution to the functional requirement
Work cross-functionally with other team members: other engineers, testers, product owners, designers, Ops, customer support
Partner with Application Dev, DB, BA/PO and other dependent teams
Make sure the code is hygiene and well maintained
Ensuring that the production issues are resolved with a high sense of urgency
Demonstrate an understanding of current trends in information technology best practices and standards and how to apply this understanding to work projects and processes
Must have very good knowledge and understanding of the assigned information technology platform and make recommendations for improvements to the technology
Proven track record working as part of a team delivering software solutions

231

Quality Analyst Resume Examples & Samples

Deliver accurate analytical and microbiological data in a timely manner
Ensure that the Quality Sample Plans are delivered
Carry out aseptic sampling across the site
Preparation of analytical reagents and micro media necessary for performing analyses
Preparation and Provision of Yeast Propagations to the Production team as required
Be aware of all site key performance indicators and own KPI’s relevant to the role and act to ensure that they are achieved
Utilise safe systems of working and own risk assessment of processes in the Laboratory
Manage achievement of own training and development needs
Support the development and implementation of the Quality & Food Safety Strategy on site

232

Quality Analyst Resume Examples & Samples

Preferably has a Bachelor's Degree in any field
Ability to exercise flexibility to work effectively in a changing environment. Ability to adapt to changes in work environment, work assignments, and/or changes in priorities. Skills sufficient to maintain productivity in a fast-paced environment undergoing organizational changes
Ability to pay close attention to detail with a high degree of accuracy
Ability to perform routine, repetitive tasks accurately, with interruptions to meet deadlines
Good knowledge in Excel
Experience in creating reports, dashboards and templates preferred
Good analytical skills a plus
Plan and manage training/roll out/audit schedules across all accounts
Conduct audits across all accounts to ensure that all TQ Processes, COPC Standards etc are being followed
Collate and deploy best practices across all accounts

233

Quality Analyst Resume Examples & Samples

Accomplish quality checking reports and scorecards
Identify areas for improvement in Associates' performance through trending and analysis
Communicate performance and behavioral expectations to Operations Leader(s) and provide ongoing feedback against performance expectations
Inform the Team of changes in policies and processes

234

Quality Analyst Resume Examples & Samples

Requires strong communication, cooperation, and influence skills to work with all levels of employees, suppliers, and customers
Requires knowledge of various engineering, manufacturing and/or maintenance standards and practices
A Bachelor’s degree in Mechanical Engineering/Manufacturing (Majored in hydraulic is preferred)
3 years and above work experience in construction machinery manufacturing enterprise. (Hydraulic excavator is preferred)
Strong analytical skills are necessary
Good oral and written communication skills in English
Quality tools and quality management knowledge is preferred
Personal computer skills and familiarity with various software packages is required

235

Quality Analyst Resume Examples & Samples

Provide management of quality assurance on large-scale, custom-designed projects
Perform manual/exploratory testing
Perform Functional, Integration, System and Performance testing
Create and manage automated functional testing scripts

236

Quality Analyst Resume Examples & Samples

Conduct product / Process Audit, and drive risk assessment
Carry out testing in support of development programmes and existing product ranges
To facilitate the prompt resolution of customer complaints and supplier quality issues
Ensure Quality Standards respect
Implement Aerospace quality standards if required
Experience of working to Quality Management Systems (procedures, test methods etc)
Experience of working to quality productivity standards
Experience of working to work instructions/test methods
Experience of using Microsoft Excel and Word
Uphold the ‘Quality’ ethic – ensure what is done is done correctly and in accordance with any test procedures/instructions/methods
Report any issues that may compromise ‘Quality’ in any aspect of what you do

237

Quality Analyst Resume Examples & Samples

Directs the analyses/internal audits of ISO 9001 Compliance
Provides support in the operations of the organization's ISO 9001 program
Participates in communicating program to employees, employee training, and monitoring results
Makes recommendations on changes to the program that reflect organizational needs
Evaluates and recommends changes in work methods and procedures in assigned area
Develops new processes/procedures as needed
Coaches and motivates team members
Enhances communications by facilitating team meetings
Works to resolve or assist in the resolution of ISO 9001 QMS related problems or tasks
Performs functions as a team leader on cross-functional teams
Previous ISO 9001 experience
Experience overseeing quality management systems and processes

238

Quality Analyst Resume Examples & Samples

Responsible for QA Inspection activities associated with Aseptic Filling, Finishing, Label Stores and BAXJECT III
Responsible for reviewing pertinent documents, records and reports such as Formulation, Filling, and Finishing records run sheets, Forms etc. against Standard Operating Procedures (SOPs) for accuracy and compliance to procedures based on regulatory requirements and internal guidelines, etc
Identify areas of non-conformance and inform management via the initiation of Event PR’s) as needed to be disposed (unilaterally accepted or rejected) by others. Non-conformances at this level are minor and involve no patient risk
Performs initial investigative actions on non-conformances, applying well-established techniques and procedures
Administer and maintain relevant databases, preparing and issuing reports as defined by the area
Assist in external and internal audits by maintaining audit records, extracting data from databases and creating reports, collecting relevant data, etc
Revise or review standard procedures. Revise SOPs in support of Division Procedure Compliance or continuous improvement efforts as needed
Maintain and update departmental business indicators. Prepare metrics for the Management Review of Quality Systems
Audit/review documents as needed for completeness, cGMP’s, company procedures and verification of data. Correct any deficiencies found
Must be a strong team player with good problem solving, and good verbal and written communication skills
Must be able to handle multiple projects concurrently, have computer experience and have knowledge of FDA Regulations, and Application of Good Manufacturing Practices and Good Laboratory Practices
The position requires shift, weekend, and holiday work. Overtime may be required at times
Employee may be required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations. Duties may include: Identifying, handling, generating, accumulating, storing, labeling, and on-site transporting of hazardous wastes
Understanding and compliance in Standard Operating Systems, Current Good Manufacturing Processes (cGMP) & Good Documentation (GDP)
Ensure safety, security, and the environment in all aspect of the daily activities and any potential safety hazardous are addressed and corrected immediately
Understand ergonomic relationship between people, equipment and working environment
Must be able to navigate, conduct searches, and fill on line forms on Personal Computer for the purposes of training, performance management, and self-service applications
Must have the ability to navigate electronic mail systems and intranet for communication purposes

239

Quality Analyst Resume Examples & Samples

Accomplish weekly QC Reports and Scorecards
Present Monthly, Quarterly and Yearly Assessments of the Team’s performance
Identify areas of improvement in associates’ performance through trending and analysis
Coach and counsels associates
Communicate performance and behavioral expectations to Operational Leaders and provide ongoing feedback against performance expectations
Initiate process improvements to effectively align team’s capabilities with current and future needs
Develop test methods and techniques to ensure in-depth knowledge of the BU’s policies and processes
Develop and propose new quality audit processes
Perform other tasks/projects assigned by the immediate superior
Bachelor’s Degree/Master’s Degree in related field
Strong systems & product knowledge
Ability to express ideas clearly and concisely in writing
Detail-oriented, Analytical and mathematical
Careful and attentive to detail even when under time-constraints
Team-oriented yet able to work independently
Able to analyze statistical trends and provide procedural solutions
High level of accuracy as a processor/indexer
Able to learn new transaction processes quickly and with high accuracy
Excellent in translating statistics into reports
Proficient with Microsoft Office & Lotus Notes

240

Quality Analyst Resume Examples & Samples

Evaluate and score agent interactions with customer phone calls e-mails, tasks, and fulfillment activities, includes reviewing calls, tasks, and relative screen shots to validate agents are observing policy, process and work flow adherence, while providing the ultimate customer experience. (Where applicable ensure compliance with state and/or federal regulations and law where applicable.)
Conduct comprehensive and detailed analysis of quality results and provide actionable recommendations in a report format. Use all evaluation data and CSAAT/Medallia survey results to derive patterns of best practices and improvement points and trends at the individual, team, and/or department level. Provides analytical reports and makes process improvement recommendations
Work with the Business Improvement team on the identification of specific processes, methods and procedures
Provide feedback to representatives and managers on observed strengths and improvement opportunities via coaching sessions, evaluation forms, side-by-sides, and calibration sessions
Communicate to partner teams (training and service assurance) identified best practices or areas of improvement and partner with these teams to rollout changes to front line teams
Facilitate regular calibration sessions within Dealer Services and Consumer Services using best practices to assure uniformity in message delivery to call center agents
Interact with all levels of management to solve any inter-departmental inefficiencies and to address any areas of concern
Manages and leads change through effective communication, demonstrating a positive attitude, and being a role model
Leads QA form development and implementation for assigned team portfolio by collecting best practices, understanding the standards set by Autotrader.com, KBB, and collaborating with internal customers to identify the experience they would like to offer their customers
Administers motivational programs that include incentives, contests and team performance programs
Develops a successful partnership with customer teams to determine and set high quality standards
Participates in analysis of customer satisfaction survey programs (Medallia) to identify any additional opportunities for improvement
Increase visibility on industry sites such as ICMI, QATC, callcenterjobs.com, etc
Additional duties such as special assignments or tasks may be delegated to assist the department meet their objectives such as
Minimum of 3 years call center experience
Minimum of 1 year experience in coaching and assessing customer service skills. 2+ years experience coaching, developing, and assessing preferred
Data analysis experience – a plus
Results oriented with ability to manage change while creating a positive environment
Current experience within ATC and/or KBB Dealer Services organization is desired
BS or BA in a related field desired
Proven ability to facilitate contact center training and QA programs
Ability to give constructive feedback in a coaching environment
Demonstrated ability to work proactively with management
Must be detail oriented and possess ability to multi-task
Must possess excellent writing and presentation skills
Must demonstrate strong verbal and written communication skills
Knowledgeable of business support applications such as MS Office (Word, Power Point, Excel, Visio) required
Attendance: Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures

241

Quality Analyst Resume Examples & Samples

Interfacing with Flight Test management, engineering, customer, suppliers (Sub contract Management) and reach back support from the Quality Engineering supporting the program
Identifying systemic issues through trend analysis, issuing requests for corrective actions and recommending corrective and preventative actions
Ensure USAF Tech Pub/instructions are adhered to include comprehensive understanding of TO 00-20-1
Understanding of Government Flight Representative Requirements; DLAM 8210.1
High School/GED equivalent and 10 years’ experience working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering OR
Bachelors of Science degree from an accredited academic institution and 6 years experience in working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering OR
Masters of Science degree from an accredited academic institution and 4 years experience working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering

242

Quality Analyst Resume Examples & Samples

Support plant quality teams by monitoring and tracking supplier's portal related information, including: Defect Material Report (DMR) management, DMR content, DMR closure
DMR debit memo for internal incurred costs, DMR fee chargeback process and follow up
Provide external suppliers with training and access to Eaton systems and performance tools available (Suppliers' portal, etc.)
Provide internal Eaton support with initial problem statement analysis (pictures and documentation)
Prepare monthly/quarterly/annual management reports for Eaton senior leadership. (Mainly divisional managers, including senior management) in extracting, compiling data from multiple Supplier Quality data systems and tools
Supporting to Eaton quality system (Supplier's portal) data handling & implementation activities. (Data accuracy, proper updates and follow up)
Performance reporting and follow-up with external suppliers and Eaton plants for input on the suppliers' portal related information: response times, corrective action content, closure, and cost recovery as required
Identify methods to streamline the reporting-analysis work and improve customer satisfaction
Minimum 1-2 Years of experience in quality role / function (engineer / technician / analyst)
Fluency in English is a must. Fluency in either French, German, Polish o Italian would be a strong advantage
Exposure to ERPs, Supply Chain and Purchasing-Finance Reporting systems
Knowledge of Kaizen
Flexible in attitude and approach to accepting all tasks related to the position
Knowledge of a wide range of problem solving tools and methods including statistics
Clearly able to demonstrate good communication and organization skills to individuals across different levels of an organization

243

Quality Analyst Resume Examples & Samples

Experience working to Quality Management Systems (procedures, test methods, inspection procedures, Complaint System entry and navigation, etc.)
Experience working to quality productivity standards
Experience working to work instructions/test methods
Experience working with metrology equipment (i.e. Microscopes, electrical/pressure testing equipment)
Experience reading and interpreting drawings/schematics
Experience generating and navigating within Quality Complaint Handling software
Experience using Microsoft Excel, Access, Power Point and Word
Travel up to 30% required. Must obtain or have ability to obtain USA Passport and Visas

244

Quality Analyst Resume Examples & Samples

Implements GMG DSC program quality plans and procedures to execute the quality function at Ft Greely, Alaska
Bachelor’s degree and 3 years quality assurance or related experience. 4 additional years’ experience can be substituted in Lieu of a degree
Must be ability to read, comprehend, and evaluate whether documents are being followed during procedures
Must have the ability to plan ahead for an activity and be schedule and customer- support focused
Must understands how to navigate through GUI screens
Bachelor’s degree and 5 years quality assurance or related experience. 4 additional years’ experience can be substituted in Lieu of a degree

245

Quality Analyst Resume Examples & Samples

AS Technical Degree required
3-5 years’ experience in Quality Assurance/Quality Control with a technical product manufacturer
Working knowledge of ISO 9001 a plus
Working knowledge of AS9100 is a plus

246

Quality Analyst Resume Examples & Samples

Learn and understand the policies and procedures of the Quality department
Process and review Engineering Change Orders to ensure completeness
Responsible for the final release process of engineering documents
Work directly with Engineering, Quality Assurance, Maintenance and other internal groups
Distribute and retain documents as required by FAA policy
Complete other assignments and projects as directed by the Coordinator, Supervisor or Manager
Bachelor’s degree (4 year degree) or equivalent experience/training (preferred)
Aviation maintenance experience/knowledge (especially aircraft component and FAA Airworthiness Directives)
Effective communication skills, including the ability to read and follow directions
Demonstrated analytical and problem solving skills; high level of attention to detail; outstanding organizational skills
10-key by touch and typing 50 wpm
Demonstrate sound decision-making ability
Ability to handle multiple duties/priorities on a daily basis; ability to function effectively under deadlines and still maintain accuracy; able to keep up in a fast-paced work environment
Computer literate, knowledge of Microsoft Office Software
Ability to work independently, as well as with team members; self-motivated; ‘can do’ attitude

247

Quality Analyst Resume Examples & Samples

Completing scheduled chemical and physical testing within an established time frame
Inspecting and maintaining instruments, equipment and work areas and reports safety hazards
Collecting, preparing and delivering samples for analysis
2 years of college level chemistry (required), minimum grade of "C" or equivalent industrial laboratory experience
Competency in basic chemistry and mathematical skills
Mechanical aptitude required for maintaining and calibrating instruments
The ability to think and act independently when necessary and to recognize and eliminate problems

248

Quality Analyst Resume Examples & Samples

Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the development and performance of products, processes and technologies
Bachelor's degree or HS diploma/GED with 3+ years of applicable experience
1+ year of SQL experience and relational database(s)
2+ years of Software Development Life Cycle
2+ years experience with automated or manual testing tools
2+ years of experience in a regulated industry, either Health Care or Pharmaceutical doing release practices
Health Insurance Industry experience

249

Quality Analyst Resume Examples & Samples

6 months experience in a technical data processing role
6 months experience of basic clerical duties
Knowledge of medical insurance terminology including CPT and ICD-9 codes
Experience in medical technical data processing
1 year experience conducting quality audits
Knowledge of or familiarity in the following areas

250

Quality Analyst Resume Examples & Samples

Quality Analyst will conduct assessments, review results, compare against procedures and training materials and create a formal evaluation. To work with the Line of Business (LOB), compliance, legal and the procedure team to ensure additional controls are in place
Quality Analyst will perform daily review of account maintenance for Manual Account Adjustments
Quality Analyst will have accountability to validate proper controls for processes being reviewed. Additionally, dependent on those results, will have on-going expectations, through excellent judgment and decision making, to make further enhancements to open and closed action plans. Create consistent reporting to highlight Quality Control results to LOB management team
2- 5 years of Collections, Loan Servicing, or Quality Assurance experience required
2+ years of experience within Auto is strongly preferred
Excellent judgment skills
Strong Microsoft Office product skills required

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Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

Quality Analyst Resume Examples & Samples

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