Change Management Specialist Resume Samples

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M Cole

Maci

Cole

183 Caroline Throughway

Houston

+1 (555) 731 3966

183 Caroline Throughway

Houston

Phone

p +1 (555) 731 3966

Experience Experience

San Francisco, CA

Change Management Specialist

San Francisco, CA

Lynch, Hane and Mosciski

San Francisco, CA

Change Management Specialist

Planning, managing and developing communications and utilizing communications development and planning expertise to support business units
Manage stakeholders
Developing and managing the execution and successful completion of training plans
Creates and maintains documentation for change management tools, processes, policies and procedures
Completes monthly change management compliance audits
Advising stakeholders on the best communication channels and on content development
May participate in change management related projects

Dallas, TX

Organizational Change Management Specialist

Dallas, TX

Hartmann, Skiles and Strosin

Dallas, TX

Organizational Change Management Specialist

Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings
May prepare lesson plans including training methods, course outlines and trainer notes and train the trainers
Take on opportunities to develop greater competency in other OCM areas such as strategic planning, broad based communications, coaching and sponsorship
Identifying change opportunities and developing communication to stakeholders and users
Forward looking with a holistic approach
Plans, manages and develops program-wide communications and utilizes communications development and planning expertise to support sub-teams and business units
Organized with a natural inclination for planning strategy and tactics

present

Boston, MA

Senior Change Management Specialist

Boston, MA

Oberbrunner, Leuschke and Williamson

present

Boston, MA

Senior Change Management Specialist

present

Thrives in a fast paced environment, managing multiple deadlines and competing priorities
Creating and managing the overall communications plan and execution
Defining a structured approach and change management methodology
Identify and develop training programs and material across multiple delivery vehicles, including user-guides, videos, online/web-based, classroom, and virtual instructor-led
Drive, coordinate and execute the Change management initiatives for Schneider's Collaboration Platforms. This includes Communications, Training, Adoption & Promotion
Work closely with the project team inside Schneider Electric, using the same methods and tools
Working with corporate communications group and other communication leads across different functions to coordinate content delivery specific to the transformation program

Education Education

Bachelor’s Degree in Adoption

Adelphi University

Bachelor’s Degree in Adoption

Skills Skills

To be able to develop and manage strong team relationship and partnership, with orientation towards knowledge sharing and collaboration
Ability to switch between strategic and tactical thinking – seeing the bigger picture, but yet being able to manage details in project plan
Strong knowledge of change analysis / management principles and methodologies with demonstrated ability to act as a catalyst for change
Strong verbal and written communication skills; ability to communicate with all levels in an organization with tact and professionalism
Ability to quickly absorb new concepts and ideas
Versatile self-starter with demonstrated ability to take initiative and work independently with superior attention to detail
Strong sense of urgency / ownership / ability to operate independently or as part of larger team
Strong understanding of Project Management discipline and solutions with proven ability to manage projects, teams and deliver agreed upon solutions
Strong critical thinking with ability to decompose complex concepts into simple and compelling messages
Strong communication skill verbally and in writing, as well as being a good listener

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Change Management Specialist Resume Examples & Samples

Reviews, processes, tracks, documents, and coordinates the change requests submitted for production changes to minimize the impact or downtime to production
Gathers data for internal and external audit requests
Provides support and recommendations to Information Technology (IT) departments concerning the use of the Change Management tools and processes
Assists in maintaining and reviewing the schedule for IT changes to enable proper scheduling and provide information about the changes to IT management
Creates and maintains documentation for change management tools, processes, policies and procedures
May evaluate and recommend methods and tools for streamlining and improving the change process
Completes monthly change management compliance audits
May participate in change management related projects
Leads Change Advisory Board meetings
Minimum of a B.S. in Computer Science, MIS or related degree and two (2) years of related experience in enterprise change management or combination of education, training and experience
Experience within a highly regulated environment like Financial Services highly preferred
ITIL IT Service Management Essentials certification highly preferred or the ability to obtain within 6 months
Knowledge of the following highly preferred
Designing, Implementing and maintaining automated change management processes via service management tools (Service Now preferred)
Leading CABs (Normal, Executive, Emergency)
Basic knowledge of software development and/or systems integration
General Information Technology Infrastructure Library (ITIL) Change Management practices
Basic ITIL Release Management practices
Fundamental knowledge of networking, mainframes, Windows and Unix servers, standard operating systems and personal computer applications

IT Change Management Specialist Esf D Resume Examples & Samples

Document, test, implement and provide on-going support for the Regulatory Reporting (Eagle Wings, IBM FSR) and HP PPM applications
Develop expertise to navigate and engage the SDLC methodology
Collaborate closely with Functional and Business Teams to understand business requirements and identify the best system solutions to support compliance-related processes
Infrastructure support management (server compliance, Development and QA environment maintenance, Business Availability Center (BAC) monitoring)
Become subject matter expert in the area of compliance and governance (CSS Recertifications, PAIS, Runbooks)
5+ years experience of relevant, hands-on development experience required
Programming experience with Oracle SQL / PLSQL, Java is preferred
Experience developing with scripting languages (JavaScript, VB Script, k-shell, Perl, etc.)
2+ years of experience with Change Management tools (HP PPM, PVCS, Remedy)
An understanding of the process of software design, development and implementation following the systems development life cycle (SDLC) required
Strong communication and analytical skills required
Must be able to work both independently and in a team environment
Business knowledge of Accounting, Finance is definitely a plus

Change Management Specialist Resume Examples & Samples

Minimum 5 years of experience working as a change management specialist
Experience mapping and analyzing business processes (use of Visio, PPT, Excel)
A solid understanding of how people go through change, and experience and knowledge of change management principles, methodologies, and tools
Exceptional communication skills – both written and verbal, and active listening
Ability to establish and maintain strong relationships at all levels in an organization
Ability to switch between strategic and tactical thinking – seeing the bigger picture, but yet being able to manage details in project plan
Diplomacy when talking with those impacted by change, and not taking individual’s resistance personally
MBA and Change management certifications desirable

Change Management Specialist Resume Examples & Samples

As a key member of the Operations and Services Support Unit, the main responsibility is to manage, control and drive service quality and availability through the Change Management Process
Impact analysis execution or/and control for all requested Changes
Administration of all Change Requests in the ITSM system
Prepare related documentation for CABs
Communicate the change schedules (approved/planned Change Requests / Planned Works) with the customer and all other involved/related parties, including 3PP
Daily availability of correct CR or PW overviews
Availability of procedures on how to act when a CR or PW causes unexpected impact
Ensures continual process improvement
Assessing change trends and issues/incidents related to change implementation and deliver clear performance reports with complete and accurate data on them
Use performance reports to monitor activities and trends, measure results and implement comparison metrics in order to identify improvement needs
Development of operations performance reports and reporting structure requirements in a timely manner
Responsible for the delivery of Ad-hoc operational and Executive reporting related to the Change Management Process
Business/Customer understanding
Meticulous nature with a high attention to detail
LI-AV1

Change Management Specialist Resume Examples & Samples

Lead change management activities with hands-on experience
Identify, analyze, prepare risk mitigation tactics related to CM stream
Create Implementation Plan and Release Notes
Code promotion to higher environments
Create actionable deliverables for change management
Communication of platform changes to different groups and users
Evaluate and ensure platform readiness
Manage the portfolio and change load
A solid understanding of Change Management process in a large scale organization is a MUST
Experience with BIG DATA projects is preferred
Experience with SERVICE NOW is preferred
Experience with Subversion SVN, SERVICE NOW is preferred
Experience using HDFS, YARN, Ambari, SAS, Impala, Hive, Pig, Python is preferred
ITIL V3 Certification is preferred
Able to work effectively at all levels in an organization
Change management certification or designation desired

Change Management Specialist Resume Examples & Samples

Support the development and execution of a set of actionable and targeted change management plans - including communication plan, stakeholder engagement plan, training plan and resistance management plan
Identify potential people-side risks and points of resistance, and develop specific plans to mitigate or address the concerns
Conduct impact analyses, assess change readiness and identify and analyze key stakeholders needs
Support the design, development, delivery and management of communications
Manage and ensure stakeholder engagement
Support the execution of plans by employee-facing managers and business leaders
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes
Manage outside resources, such as consultants and vendors
Change Management Professional Prosci certification preferred
Ability to clearly articulate messages to a variety of audiences throughout all levels of the organization
Meticulous attention to detail, superb organization and project management skills
Strong problem solver and proven ability to think creatively and seek optimum solutions and display a sense of urgency
Ability to translate complex concepts into jargon-free language
Ability to deliver projects on time and on budget
Eagerness to learn new things and take on new responsibilities
Ability to learn and develop incentive compensation and audience expertise
Ability to do some limited travel, approximately twice a year for about one week each

Change Management Specialist Resume Examples & Samples

Change Request Review of all change in the NBCUniversal production environment
Review request implementation, test, and rollback plans
Ensure proper business and technology group approvals
Validate change workflow completion and case closure
Report periodic metrics associated with Change Management
Urgent and Emergency change assistance
Provide complex level change support
Organize and moderate daily change discussions
Provide Change Freeze support for Critical business events
Assist and guide change coordinators
Identify procedural limitations, and develop creative, corrective solutions
Assist the Incident Management Center during major incidents with business and technology group approvals required for remediation actions
Regulatory SOX Compliance
At least 3 years of experience with current information technologies and their influence on business function

Change Management Specialist Resume Examples & Samples

Apply a structured workplace change management approach and methodology for the people side change caused by projects and change efforts
Develop a workplace change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
Develop a set of actionable and targeted workplace change management plans – including communication plan
Be an active and visible coach to business leaders who are change sponsors
Work with project teams to integrate workplace change management activities into the overall project plan
Work with communication, training, HR specialists in the formulation of particular plans and activities to support project implementation
Partner effectively to produce town hall and brown bag presentations, website content, senior leader communications, employee communications, and grand opening celebrations
Define, measure and report success metrics
Collaborate with business teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging
Communicate effectively with internal and external stakeholders at all organizational levels
Bring strategic concepts to life in tangible, effective programs that demonstrate thought leadership and operational relevance
Ensure that all programs and deliverables align with business objectives and promote the brand through key themes and messages
Be available to travel to various locations for extend periods of time
5 years of communications experience including interaction with senior-level management
Experience and knowledge of workplace change management principles and methodologies
Unyielding attention to detail that results in zero errors/defects

Change Management Specialist Resume Examples & Samples

Ensure all changes made to the project’s baseline scope, time, cost and quality objectives or agreed benefits are identified, evaluated, approved, rejected or deferred
Track and administer changes during the development of the project and ensure each change is properly defined, considered, and approved before implementation
Optimize the final result of the project design and construction, while minimizing negative changes and maximizing positive changes to the budget
Ensure all changes are made in accordance with applicable contract terms and conditions
Aid in the establishment of the overall claims management framework and ensuring that it is consistently applied throughout the claims process; will be supported across the program staff in these efforts
Assist in the development of the program governance associated with the key elements of the overall duties; this includes overseeing the development of multiple plans, procedures, and guidelines
Conducting interface with contractor to ensure claims analysis is according to published standards
Reviewing claims reports and makes assessments and recommendations. This includes reviewing claim assessment plans, to include key timings, and identify essential missing information; review of legal briefs; developing a timeline of key events relative to the claim; reviewing damage analysis based on Contractor’s and subcontractor’s submitted cost data and project records; as needed, reviewing all contract documents including the construction contract with the Contractor, agreement with the Design Consultant (if applicable) and any other contract with any other entity (if applicable) in order to determine the responsibilities of all the parties
Reviewing all available schedule information with respect to the construction of the project and any delay which might have occurred to the project
Reviewing the cost elements related to the claim and assess the basis and justification provided by the Contractor, review Contractor Performance Evaluation Reports to include compliance of Contractor with providing required local employment and training and work performed against the advance payment received by the Contractor
Reviewing LCS assessment of the outstanding issues and concerns, highlighting the liability of Owner, the Contractor, subcontractors and/or Design Consultant
Experience working in an engineering environment, ideally working on a large scale international project

Director, Change Management Specialist Resume Examples & Samples

Engaging with many areas within the organization to align key stakeholders, increase awareness of various change initiatives and drive business results
Support project teams leading change efforts on large to medium sized projects/initiatives to integrate change management strategy and activities into overall project plans by facilitating the following areas
Identify people change impacts as a result of organizational and/or BU change efforts
Be an active and visible coach to stakeholders to integrate an organizational change management approach and methodology
Experience in change management processes and methodologies including developing tactics to help shift mindset, behaviours and achieve results through an aligned and integrated change management approach
Strong track record and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area
Must be a team player and able to work with and through others
Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities
Critical thinking, problem solving and analytical skills
Good consulting skills with a strong ability to build credibility and develop strong relationships
Experience working with a globally distributed team across multiple geographies and time zones
Good interpersonal skills in areas such as teamwork, facilitation and negotiation; ability to work effectively across cultures and geographies
This is a global position requiring regular evening and/or early morning meetings
Will need to be familiar with Manulife, and the Investment Division’s business strategies to proactively offer solutions to support them

Organizational Change Management Specialist Resume Examples & Samples

Helps develop approach, structure and plans to engage organizational leaders on change initiatives
Proposes methods and drives solutions to align key stakeholders with initiative objectives
Measures organizational readiness for change and leads efforts to improve change adoption rates
Identifies obstacles to change adoption and drives mitigation plans; influences positive change outcomes
Supports program work streams with stakeholder engagement methods, tools, techniques, templates, etc
Helps define organizational change management goals and objectives
Provides change management support to team leads, program leaders, business stakeholders and executives
Plans, manages and develops program-wide communications and utilizes communications development and planning expertise to support sub-teams and business units
Drives consistency in communication frequency, type, style/format and quality of content
Work with internal clients to enable the effective, timely, creative production and distribution of communications via appropriately selected channels to meet communication programs objectives
Advise stakeholders on the best communication channels and on content development e.g. crafting messages and stories, use of language, tone of voice, interpreting messages for specific audience groups
Develop, implement, and evaluate channel strategies and plans that support the delivery of One Cubic initiatives’ strategic objectives across key business channels
Develops processes to define and evaluate training needs through training task and audience analyses
Develops and manages the execution and successful completion of training logistics plans for various projects
May design and develop training courses utilizing instructional design skills for internal system implementations and other projects, including but not limited to instructor-led training, e-learning, and quick reference guide development
May prepare lesson plans including training methods, course outlines and trainer notes and train the trainers

Change Management Specialist Resume Examples & Samples

6 years of experience with the analysis of user needs or change management
Experience with reviewing, analyzing, and evaluating end-user needs
Experience in the clinical field

Change Management Specialist Resume Examples & Samples

Lead Projects within the Program Office organization in Toronto in accordance with various elements of change or program decisions which impact the Final Line baseline activities and schedule
Lead & facilitate Project governance, integration, communication, evaluation and execution reviews, approvals and eventually implementation into design and product
Prepare necessary documentation and/or presentations to accelerate decision making process
Ensure that all aspect of the projects are properly documented, tracked and all required actions are completed
Support the production final line for any change management related items to Master schedule and program strategy
Be responsible to coordinate the weekly reporting of activities, deliverables and risks
Document Business Cases on discretionary changes
Participate in reviews including, but not exclusive to, Technical Interchange Meetings, Change Control Boards, Methods Configuration Groups and Configuration Management of product conformity. Including internal and external stakeholders
Provide support to Technical Focals/ Operation Managers/ Project Focals and Supplier Readiness teams
You have a Bachelor's degree in Engineering or equivalent
You have five (5) + years of experience in the aerospace industry related to aircraft operations
You have specific knowledge of configuration management, change management and/or project management in aircraft is essential
You have excellent communication skills in English
You possess negotiation skills and are comfortable working independently in a remote suppliers facility
You are able to demonstrate excellent Teamwork, customer orientation, leadership and innovation
You are competent in Microsoft Project, Word, Excel, PowerPoint

Change Management Specialist, Senior Resume Examples & Samples

10 years of experience with change management
Experience with creating change management plans
MA or MS degree or BA or BS degree and 14 years of experience with change management
Experience with Electronic Healthcare Record implementation

Change Management Specialist Resume Examples & Samples

Bachelor’s Degree in Organization Psychology, Business Administration, or related field
Experience working with change management principles and methodologies
7+ years of experience managing best practice organizational change, leadership coaching, change management, communications, organizational development, and/or business readiness programs
5+ years of supervisory/management experience
Proficient with MS Office suite, including MS Project
Ability to travel up to 20% both domestically and internationally
Change Management certification (CCMP, Prosci ADKAR®, or equivalent)
Experience with the implementation of change leadership programs to support large complex projects (e.g., ERP Systems, business transformation, business process reengineering, shared services, outsourcing solutions, etc.)
Familiarity with SAP and/or ERP implementation vernacular
Strong interpersonal skills with demonstrated ability to facilitate collaboration
Proven track record of influencing and negotiation skills that inspire trust and quickly builds credibility between key stakeholders
Ability to work well between functions and across all levels of the business, including coaching aptitude at the senior management, department management, and staff line levels
Proven experience driving progress and the ability to interpret, develop, and present information to multiple audiences, and understands and anticipates reactions as a means to determining needs
Experience in managing the details of complex programs and delivering results required
Experience working with and managing consultants and budgets

Change Management Specialist Resume Examples & Samples

Attend Customer Change approval board meetings, if needed
Create RFC (Request for Change) applications using both Aspect and Customer required tools and or formats
Responsible for the successful delivery of Change Management requests following established procedures and methodologies
Maintain and improve the change process while staying in compliance with the Customers established processes and Service Level Agreements (SLAs)
Maintain, update and improve Change Management Service Manuals for each customer
Monitor internal stakeholders’ compliance to the change management process
Refine change classifications such as Normal (Standard), Urgent (Emergency) and Post Facto
Identify and initiate improvement to customizable change management software components
Liaise with Aspect Customer Care and Project teams
Attend and participate in Customer Change Review Board meetings
Collect information for RFCs from stakeholders
Create required documentation to accompany RFCs
Work with Operations and Project deployment teams to ensure smooth handoff
Review and approve required reports for publishing
Assist stakeholders in planning and organizing complex events involving different resource teams including third parties
Coordinate Move/Add/Change activities
Coordinate Upgrade activities
The ability to influence and lead
Knowledge of Change Management frameworks such as ITIL
Broad knowledge of business process
Familiar with business transformation implementations
Familiar with managing pre and post event reporting
Familiar with monitoring compliance with processes and Service Level Agreements (SLAs)
Planning & organizing
Managing Tasks
Processes & Procedures

Organizational Change Management Specialist Resume Examples & Samples

Work with business stakeholders and OCM team to develop detailed communications and stakeholder engagement strategies and plans
Develop and distribute timely and relevant communications to various stakeholders on multiple global projects
Collaborate with a globally-based team to effectively and efficiently support the training, communications and stakeholder engagement needs of IT projects
Work with project teams and business personnel to identify and engage Oracle Super Users throughout project lifecycles, preparing them to be effective testers, trainers and communicators

Change Management Specialist Resume Examples & Samples

Excellent organizational, verbal and written communication and presentation skills
Self-motivated with demonstrated initiative and results orientation
Prior experience with large scale Managed Services Accounts and Customized Telecommunication Services and program delivery required
Substantial external client facing experience required in change, configuration and service level management
In-depth Service Delivery experience – preferably in IT Outsourcing, Managed WAN/LAN, Wireless, Security and Voice
5+ years of progressive Telecommunication/IT management experience
Prior, in-depth experience with key Verizon Products, Solutions, Services and related operational delivery processes highly desirable
Ability to work through complex business and client challenges and collaborate in developing and implementing solutions

Change Management Specialist Resume Examples & Samples

Develop and implement a change management strategy in conjunction with the change Sponsor that addresses individual, team and organisational requirements, organisational obstacles, areas of risk and defined customer impacts
Plan and estimate resources required for organisational change management activities, establish and manage a change budget as part of a project/program
Understand stakeholder needs and perceptions to determine the appropriate strategies for enabling and embedding project related change, which may include training delivery
Manage effective stakeholder engagement, maintaining consistent, clear and concise communications with the customer
Work with the project team to ensure customer satisfaction with project deliverables
Work with the customer to ensure that the change is embedded
5-8 years organisational change management experience including other management experience
Required Behaviours – Demonstrated management ability, energising staff to engage and support change through partnering and collaborative working with focus on customer and business value and delivering benefits
Role models ANZ values
Domain Knowledge:- Working knowledge of change management activities and techniques
Competent communication, facilitation, interpersonal and team working skills including a good level of influencing ability

Change Management Specialist, Mid Resume Examples & Samples

3+ years of experience with change management principles on the people side of implementation, methodologies, and tools
3+ years of experience with problem solving and root cause identification
3+ years of experience with large-scale organizational change efforts
Ability to deliver complex analyses on behalf of an organization internally or externally and clearly articulate messages to a variety of audiences
Ability to demonstrate flexibility and adapt to work in ambiguous situations
Ability to demonstrate organization and a natural inclination for planning strategy and tactics
Experience with Microsoft Office and SharePoint
Experience in a government or DoD environment
Possession of excellent oral and written communication skills to provide thought leadership and influence others
Possession of excellent organizational and project management skills to work with multiple groups across teams and capabilities
CMAP Certification a plus

Change Management Specialist Resume Examples & Samples

Demonstrable experience of leading a change management workstream on a number of large-scale transformation programmes
Ability to shape and define the role of the workstream in terms of accountabilities, roles and responsibilities, key deliverables and integration with other programme work streams
Ability to plan, direct and control the work of the team reporting through the programme structure
Ability to work with a variety of key stakeholders to ensure that the role of business change is fully understood and supported
Management of senior stakeholders to board level
Ultimately to ensure that the Partner experience through the programme achieves both successful implementation and sustainability of the changes made by delivering a combination of training, communication, coaching and people development using a variety of techniques and approaches

Change Management Specialist Resume Examples & Samples

5-8 years relevant work experience required
Experience with Itil, Remedy, or a Change Management product
Change management certification or designation desired. Itil Certification a plus

Change Management Specialist Resume Examples & Samples

Provide change management subject matter expertise and be a key member of the project teams at critical stages during the project
Assess or confirm projects’ change management needs and develop and execute comprehensive change management plans to address those needs
Conduct relevant diagnostics as needed, which may include stakeholder analysis, learning needs assessment, change readiness assessment, communication assessment, etc., and share findings with the core project teams, project or program sponsors (e.g. IT Business Relationship Manager) and with other OCM resources inside IT
Capture, develop and validate all change impacts for the business. Develop mitigation plans
Experience on diverse change management efforts for complex and enterprise wide projects
Experience working for a consulting firm, e.g., Big Four or top-tier regional consulting firm
Experience leading change efforts for large technology projects using standard change management methodology
Experience working with primary client group and other external consulting groups on an engagement

Change Management Specialist Resume Examples & Samples

Conduct relevant diagnostics as needed, which may include stakeholder analysis, learning needs assessment, change readiness assessment, communication assessment, etc, and share findings with the core project teams, project or program sponsors (e.g. IT Business Relationship Manager) and with other OCM resources inside IT
Ensure project communications align to overarching strategic communications
As needed, establish and execute a stakeholder engagement plan and maintain the stakeholder list
Ensure change activities, intent and timing are aligned with overall project objectives and timeline; and that communications execution is in alignment with overall change plan for readiness and go-live dates
Ensure project communications are aligned with IT Strategic communications themes and key messages
Communication activities can include, but are not limited to: writing targeted communications to stakeholders (in different levels of organization), developing status updates, sharing ways the business can achieve the project benefits, creating project toolkits (PowerPoint decks for awareness, readiness), developing FAQs (frequently asked questions), creating marketing materials and content for website updates (if applicable), utilizing digital signage, and creating job aids. This also includes proofreading/editing materials
Following branding guidelines when using logos for company, organization, and program content
5-9 years of Organizational Change Management experience and a solid understanding of fundamental Change Management methods and deliverables
Experience as a team member on enterprise change management efforts for global, IT implementations
Familiarity and understanding of technology-related projects, applications and processes
Demonstrated experience in creation of communications plans and communication collateral leveraging multiple channels
Knowledge of adult learning principles and instructional design
Demonstrated ability as a change management team member with past responsibility for stakeholder management, communications, training and/or end-user adoption
Bachelor’s degree from an accredited universitySearch Jobs US

Soccent Change Management Specialist Resume Examples & Samples

This position is contingent upon SITEC contract award
Provides analysis related to the design, development, and integration of hardware, software, man-machine interfaces and all system level requirements to provide an integrated IT solution
Develops integrated system test requirement, strategies, devices and systems
Directs overall system level testing
Documenting change initiatives
Updating change management plans
Monitoring and managing change requests

Organizational Change Management Specialist Resume Examples & Samples

One (1) to four (4) years of experience within a large corporate office environment
Support development of scalable frameworks and templates for change impact assessments, business readiness planning, and OCM key measure tracking that align with the overall CWB OCM strategy and OCM best practises
Provide recommendations on change impact assessment, business readiness planning and OCM key measure tracking frameworks and strategy to AVP, OCM and other BTO or project level decision makers
Develop and execute plans for change impact assessments, business readiness and OCM key measure tracking for particular initiatives
Act as a liaison between the BTO and the change network (which may be a formalized group on larger projects or designated change champions on smaller projects) to ensure the flow of communications between both groups. As liaison the OCM Analyst maintains open lines of communication, and develops trust to facilitate two way communications and generate engagement
Facilitate change impact and business readiness workshops with appropriate stakeholders and project team members to determine the change impacts of an initiative, and business readiness needs
Socialize and review change impacts with key representatives of the business to ensure that they are aware of the changes and to allow the business to provide deeper insight on these impacts
Ensure that the change impact architecture is structured in a way that allows for easy maintenance and change control
Work with OCM and Corporate Communications resources and others as a content provider for broad based communications and to develop communication channels directed towards the socialization of change impacts and business readiness tasks
Work closely with other members of the OCM team, and other teams such as Learning & Development (L & D), to ensure deliverables created in support of particular initiatives, align with other OCM tactics such as communications, sponsorship and training
Support Customer and Process Excellence team by identifying specific changes that enable benefits realization as part of change impact assessments
Design and administer end user surveys in support of overall OCM strategy
Work with Business Analysts (BAs) to support stakeholder management as necessary and required
Take on opportunities to develop greater competency in other OCM areas such as strategic planning, broad based communications, coaching and sponsorship
Stay current with OCM best practices to support improvement of OCM practice at CWB
Prepare and regularly review annual goals and career development plan with manager/supervisor
Promote cooperation and commitment within the CWB Group towards the attainment of common goals enabling productive group interactions

Change Management Specialist Resume Examples & Samples

Manage all aspects of change associated with the transformation of the organization to align with business processes, systems and technology, job roles and organizational structures
Lead development of change management strategy and engagement model with Sales, Marketing and Channels
Create and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance
Assess the change impact, complete change management assessments and create change management strategy
Identify, analyze and prepare risk mitigation tactics including identifying and managing anticipated resistance
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan and resistance management plan
Support communication efforts, consult and coach project teams including managers. Evaluate and ensure user readiness

Change Management Specialist Resume Examples & Samples

Ability to obtain and maintain a government clearance
5+ years of professional experience in relevant capital planning
Willing to work remotely
Wiling to travel to Richmond, VA client site when requested by the client
Solutions orientated, with a track record of identifying and implementing creative solutions
Understanding of life cycle contract administration with a focus on technology
Ability to read and interpret procurement policy, regulations, and directives
Familiarity with Business Process Management (BPM) and its implementation
Familiarity with Business Process Model Notation (BPMN)
Familiarity with Entity Relation Diagram (ERD)
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Experience using modeling tools, such as IBM Rational System Architect

Change Management Specialist Resume Examples & Samples

Coordinate and manage the Change Forum and Continuous Improvement Process within Loan Recovery
Operate a PMO function that will monitor, track and report all Loan Recovery change initiatives
Actively support projects through analysing proposals, providing clear guidance and implementing project management and governance structures where required
Take lead on certain change initiatives incorporating project mobilisation through to project delivery
Provide links into the relevant stakeholder groups such as FSG Operations Forum and Loan Recovery SMT
Ensure compliance with AIB’s Project, Change and Risk Management practices
3 -5 years’ experience working in a project and change environment
Knowledge of project/programme management life-cycle methodologies with associated processes and governance
Strong Business Analyst skills in converting business requirements into project objectives and key project deliverables
Self-starter with ability to work on own initiative with a strong attention to detail
Excellent interpersonal and communication skills (written and verbal) and confidence to interact with all levels of management on a regular basis
Communication and influencing - Genuine two-way communication to achieve consensus and progress
Teamwork and collaboration – Working together to deliver results
Customer Relationship Management– Engaging the customer and adding value
Project Management – Is able to plan, prioritise and provide a systematic approach to implement change, developed through structured planning and activities within a defined timescale in order to get things done effectively and efficiently
Business Analysis– Is able to analyse, define and test business requirements to support the implementation of strategic change. This would include problem solving & decision making competencies

Change Management Specialist Resume Examples & Samples

Create change management strategy and plan which at a minimum includes plans for stakeholder identification and sponsorship management, communications, training and organizational readiness assessment. Integrate content of communication, training and change activities to ensure focus on behavioral change
Work with other project team members to gather and analyze detailed information about the process design and the impact on the roles and the organizations affected (for example, information on the transactions owned by particular roles)
Identify human and organizational risks, and develop and maintain the project’s OCM Plan
Conduct an ‘initial’ organizational assessment to determine the position of the business, and conduct ongoing reviews to facilitate alignment
Understand the significance of the changes within the functional areas to provide information and recommendations regarding expected organization impacts
Manage and promote realistic expectations of the organization with regard to new systems and processes, e.g. capabilities, features, etc
Drive out specific change tasks and deliverables, and facilitate organizational change events when required (for example, a job impact workshop)
Manage the delivery of end-user training and subsequent follow-up activities, including effectiveness assessment
Manage the implementation of the project communications strategy
Generate and maintain advocacy at the executive level of the respective organizations and stakeholder buy-in for the implementation project
Support the impacted businesses with information and detailed frameworks, where appropriate, to ensure that they can conduct the necessary activities to minimize organizational risks
Measure effectiveness of change management plans and make adjustments where necessary
2+ years Change Management experience and well developed business networks
2- 3 years experience in developing and implementing end-user training strategies
Industry experience in HR Organizational Change Management is preferred
Previous experience with large IT global implementations
Excellent facilitation and communication skills
Strong leadership skills; ability to influence others indirectly, i.e. without direct line supervision
Creative and innovative when necessary
Comfortable in a team environment, with strong group dynamics awareness and collaboration skills, combined with the ability and willingness to communicate with a wide variety of individuals and differing functional accountabilities
Well developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments, and proactively manage time and a heavy workload
Ability to adjust to varying or unexpected changing conditions and shifting priorities with minimal direction
Ability/desire to share best practices/key learnings (good & bad)

Change Management Specialist Resume Examples & Samples

Develops and maintains account/region standards and procedures to ensure that configuration management controls are capable of supporting deployment activities and implementations to meet business needs. Identifies issues, recommends revisions and escalates as appropriate
Interprets configuration management activities and tools as defined for the account and applies them to project activities. Works with the project manage to develop configuration management plans, milestones and schedules for projects. Suggests alternatives as appropriate
Ensures version control integrity for software and non software components by establishing permissions and protecting environments for code libraries
Develops technical installation guidelines and other documentation of hardware and software standards to facilitate tracking. Assists in customers and support personnel in understanding product configuration
Analyzes business and technical processes to formulate and develop new and modified business information processing systems
Requires knowledge of computer system capabilities, business processes, and workflow
Extensive experience in an IT Change Management environments with proven skills utilizing an ITSM for Change Mgmt process enablement and tracking
Ability to be successful in a high tempo and highly critical environment servicing multiple customers
Understanding of complex processes effecting an entire organization to find, document, and implement gains in efficiencies and effectiveness through CSI (Continual Service Improvement) methodology
Personnel management experience, delegating authority, & project tracking
Control Change Board presentation skills
Office awareness application skills along with good Microsoft Office application skills

Change Management Specialist Resume Examples & Samples

3 years experience in Change Management
Experience in training
Experience in talent management
Desirable experience in consultancy
English: Advanced
Mínimo: 3/ years experience in Change Management

Change Management Specialist Resume Examples & Samples

Develop and execute change management strategies and tactics with measurable objectives based on the details of the change and the groups being impacted by the change
Ensure the consistent application of Change Management discipline throughout an initiative when developing actionable and targeted change management plans
Coach sponsors and stakeholders on leading successful change within and across multiple businesses
Create and manage measurements to track adoption, utilization and proficiency of individual changes
Work with communication, training, HR and other change stakeholders in the formulation of strategies, plans and activities to support project implementation
Actively participate in mentoring more junior Change Practitioners to ensure talent needs and capabilities are developed supporting long term goals for the unit
Stakeholder Partnership/ Organizational Awareness
Portfolio / Program / Project Management
Process Improvement Techniques
Judgement/Decision-Making/Results Oriented
Resilience, Persistence and Flexibility
Ability to deal with ambiguity and rapidly changing circumstances in a fast-paced environment
Strong leadership skills, ability to interact with all levels in a constructive manner
Personal integrity in order to manage access to sensitive information
Good judgment, understanding of what issues to escalate, what to resolve on your own, make suggestions for possible resolution
Transparent and concise communicator
Versatile self-starter with demonstrated ability to take initiative and work independently
3-5 years of experience that is directly
Advanced knowledge of change analysis / management principles and methodologies
Broad business, organizational and operational knowledge across the Enterprise
Advanced Communication skills including superior facilitation and negotiating skills
Superior impact and influence skills to effectively engage and manage all stakeholders and recommend creative and strategic solutions to successfully implement change
Can link project objectives and outcomes to business and enterprise strategies
Operate with a Lean mindset, fit-for-purpose approach to drive rapid delivery excellence

Change Management Specialist Resume Examples & Samples

Lead and support lower level Document Control Specialists
Ensure all controlled Quality documents are maintained to the latest issue, and that these documents are made available at all locations where operations essential to the effective functioning of the Quality Management System are performed
Ensure that all obsolete documents shall be withdrawn if retained for record purposes
Control & maintain the document management system for issuance recording / filing, tracking, retrieval of documents like procedures, plans, QA/QC records, Specifications and related documents
Lead and support (local) authors of controlled documents to be lean, accessible, easy to maintain and according to the agreed look and feel
6 Sigma/ LEAN certification preferred
3 to 5 years related experience in change control and/or document control field
Familiarity with Document Management System tools
Experience running effective process improvement projects
Knowledge of FDA regulations and regulatory requirements
PLM Windchill software experience
Prior group or team leadership experience
Procedural or Technical writing experience
Understanding of modeling tools
Awareness of Project Management Institute standards

Change Management Specialist Resume Examples & Samples

6 years of Change Management experience
Demonstrated ability developing and executing change management strategies and plans
Working knowledge of Change Management concepts and methods
Working knowledge of project management approaches, tools and phases of the project lifecycle
Strong verbal and written communication skills; ability to communicate with all levels in an organization with tact and professionalism
Must be a strong team player and able to work with and through others
Demonstrated ability to analyze situations, make sound business decisions, solve problems and deliver results in the face of changing circumstances and resistance from others

Change Management Specialist Resume Examples & Samples

BA/BS Degree in life sciences or equivalent industry experience preferred
One to two years general experience in pharmaceutical (or other applicable regulated healthcare industry) quality assurance role
Strong Interpersonal skills and ability to interact constructively within a matrix organization
Strong customer focus, collaboration skills, and the ability to drive results and manage complexity
SAP experience aplus

Change Management Specialist Resume Examples & Samples

Understand the impact of the BOA role on delivery of firm strategy - current and future
Consult with project leaders within BOA Talent Acquisition & Performance and Performance Management Strategists to understand needs, analyze, diagnose and recommend change strategies to meet business needs Help plan and manage large-scale change, including effectively using the firm's change management tools and methodologies and measuring the adoption, utilization and proficiency of individual changes
Collaborate with numerous business areas including field leadership, Associate Communications, training and human resources
Support firm-level change efforts that impact the BOA population
Serve as subject matter expert to ensure key messages are aligned/executed and review/edit communication materials as needed

Change Management Specialist Resume Examples & Samples

5+ years of experience with transformation, change management, program management, or performance management
Experience with building and maintaining client relationships in a team-based government or management consulting environment
Experience with strategic planning, performance assessment, business transformation, post-merger integration, client segmentation, missions and functions alignment, change assessment, stakeholder analysis, project management, or governance
Experience with Microsoft Office, including creating accurate spreadsheets with Excel and presentations with PowerPoint that follow sound vertical and horizontal logic
Ability to deliver management consulting services to the federal government
Ability to translate information, develop insights, and work alongside clients at client sites
Ability to be a self-starter and thrive in a fast-paced environment
Knowledge of DoD and the Military Health System
Possession of excellent leadership, analysis, and data gathering skills

Launch & Change Management Specialist Resume Examples & Samples

Provide direction for the Launch & Change Management Specialists in their efforts to establish and maintain the bill of material
Establish, maintain and promote continual improvement of all necessary process flows and procedures for LCM
Provide direction for LCM specialists to plan, monitor, confirm and implement new product model changes and generate product maturity status reporting for project management
Monitor and perform periodic audits of all phases of the LCM documentation and drawing/data distribution control, along with ensuring compliance for all archive requirements
Ensure LCM coordination meetings are effective in facilitating the efficient and economic implementation of all product changes
Ensure the accuracy of bill of material is maintained in an efficient and effective manner
Provide direction for LCM specialists in their efforts to establish adoption dates for engineering changes and coordination of plans for implementing changes
Establish and recommend approval for potential systems enhancements and upgrades
Maintain a high degree of professionalism and integrity while interfacing with internal and external customers and suppliers, and regularly monitor activities to ensure consistency
Develop and maintain an efficient and effective organization through training, coaching and motivation of team members
Lead LCM tasks utilizing Mercedes-Benz Production System methodologies
Qualifications
Bachelor’s Degree in Business/Logistics or in a related Engineering field required, or the equivalent combination of education and experience
A minimum of 5 years of relevant professional experience in a logistics oriented environment within a manufacturing setting, with strong emphasis on project management and process planning
Knowledge of German language preferred
Enhanced proficiency in Microsoft Office applications including Microsoft Excel, PowerPoint and Word
Excellent verbal and written communication skills including the ability to communicate with all levels of management, executive/senior staff
If you have experience in the above and are interested in joining an outstanding company we welcome you to apply. The division Mercedes-Benz Vans is world renown for quality and innovative products

Change Management Specialist Resume Examples & Samples

Apply a structured methodology Prosci and lead change management activities
Support change management at the organizational level, Enterprise Change Management* Manage the portfolio and change load
Knowledge of change management principles, methodologies and tools
Experience with ADKAR model desirable Prosci Certification a plus
Organizational Psychology/Development and strategic planning to bring about successful culture change, including assessment and risk mitigation
Experience with knowledge management and relevant tools
General understanding of technology and how it supports business
Strong written, oral communication and active listening skills
Demonstrated ability to communicate with broad audience
Experience with large-scale roll-out of new technology is desirable
Soft skills: creative, focused, strong organizational skills, quick learner, problem solver, attention to detail, flexible

Change Management Specialist Resume Examples & Samples

Entrepreneurial thinking and acting (cost sensitive, value-focused, ownership, customer orientation) and ability to work on own initiative
Strong understanding of Project Management discipline and solutions with proven ability to manage projects, teams and deliver agreed upon solutions
High degree of organizational, administrative, communication skills and self-motivation Strong understanding of the LCC service concept and its dependencies
Strong affinity with required customer quality standards and a broad overview of different industry characteristics
Willingness to travel (approx. 10– 30 % of working time)
University degree or similar level of education in transport and/or logistics business

Change Management Specialist Resume Examples & Samples

Lead the change management work-stream on the project team and ensure integration of change management activities into the overall project plan to ensure that all areas that are impacted are prepared for their role in Day 2
Develop and execute change management strategies and tactics with measurable objectives
Work with the business, communication, training, HR and other change stakeholders in the formulation of strategies, plans and activities to support project implementation
Ensure the consistent application of Change Management discipline throughout the initiative
Coach sponsors and stakeholders on leading successful change to maximize benefit realization
Be a subject matter expert with comprehensive knowledge of the principles, practices and procedures of change management
Ensure that the AAM project aligns with the overall strategy for Business Banking

Yammer Change Management Specialist Resume Examples & Samples

Design and formulate the change management roadmap for Yammer deployment
Drive, coordinate and execute the Change management initiatives for Yammer. This includes Communications, Training, Adoption & Promotion
Identify and develop training programs and material across multiple delivery vehicles, including user-guides, videos, online/web-based, classroom, and virtual instructor-led
Identify and develop communications that target awareness and adoption
Work closely with the Yammer project team from Schneider Electric and Microsoft, using the same methods and tools
Answer users and provide help when needed
Minimum 2-3 years of change management experience (people side of change)
Knowledge of Enterprise Social Networking (ESN) platforms, preferably Yammer / tibbr
Should have worked on planning and executing change management (like communication and adoption strategy) for deployment projects

Change Management Specialist Resume Examples & Samples

The Change Management Specialist is primarily responsible for understanding impacts, communicating changes, owning, driving and being a central point of contact for supporting project teams
Help the sponsor drive engagement, communications/connections across the functions
Utilize consistent best practices, with continual refinements based on recent integrations
5+ years of experience as a change management lead driving end-to-end change on large scale IT projects
Familiarity with PMI’s PMBOK methodology and/or managing programs through the software development lifecycle (SDLC)
Excellent facilitation and communication skills, both verbal and written
Previous experience developing and delivering executive briefings and end-user training
Strong leadership skills, assertive, and a team player
Ability to problem solve, be creative, and innovate
Well-developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments, and proactively manage time and a heavy workload

Organizational Change Management Specialist Resume Examples & Samples

Create actionable deliverable for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Evaluate and ensure user readiness
Experience with large scale change management with regards to Enterprise Resource Planning projects
Ability to establish and maintain strong relationships at both senior and middle management levels
Ability to interface with team members and other project managers and program manager in distributed environment

Change Management Specialist Resume Examples & Samples

Receives approved change requests and prepares change notices for their implementation
Plans and coordinates the execution of approved change requests by creating and assigning change tasks and determining the change tasks sequence
Creates and assigns all of the change tasks to the impacted areas such as Regulatory, Manufacturing Engineering and Quality
Manages/Coordinates the document change control process to ensure timely completion of tasks in a predetermined sequence

Transformational Change Management Specialist Resume Examples & Samples

Execute change and communication plans, across multiple stakeholder groups
Execute upon standardized change management approach
Work with stakeholders toward strategic and operational objectives, with a focus on employee retention/engagement and enabling sustainable change
Support messages to stakeholders across all levels of the organization
Create and measure awareness, understanding, buy-in and support of organizational changes
Knowledge of the methodologies and principles of change management
Understanding of how people go through the change and the change management process
Experience using project management tools and approaches
Exceptional communication, problem solving and root cause identification skills
Experience influencing others
Good listening and organization skills
Excellent team player with an ability to work effectively at all levels in an organization
3-5 years of experience in Change Management/HR/Talent Management and demonstrated experience in program/project management

Change Management Specialist Resume Examples & Samples

5+ years of organizational change management or relevant experience
Experience with ADKAR model desirable
Prosci Certification a plus
Experience managing organizational change as part of a large scale roll-out of new technology

Organization Change Management Specialist Resume Examples & Samples

The role of an Organization Change Management Specialist within the Office of the CIO team involves the development of change management artifacts and execution of key change management activities
The successful candidate must have a strong Organization Change Management acumen in order to lead organization change efforts impacting multiple levels of stakeholders throughout the global IT organization
This role will focus on developing solutions to implement, sustain, and optimize change across the organization
Finally, this role will help shape the future role of Organization Change Management for the IT organization, utilizing industry knowledge to define the competencies applicable for all IT professionals in the future
Expertise leading organizational change efforts, preferably within an IT organization
Expertise with change management principles and methodologies
Experience developing Organizational Change Management Plans and executing them
Experience developing Communication Plans and executing them
Experience performing Change Readiness Assessment
Workshop Facilitation including executive leadership sessions
Experience developing Stakeholder Analysis
Experience performing Root Cause, Impact Assessments, Gap Analysis and Problem Solving
Experience overcoming Resistance
Ability to work effectively at all levels in an organization, including executive leaders
Experience with MS Office suite, including SharePoint
Knowledge of IT organizations Knowledge of managing software application development
Ability to record both audio and video tape is desirable, as is editing for both media
B.S. Information Systems, Computer Science, or equivalent work experience in the requested field

Change Management Specialist Resume Examples & Samples

Focus on the ‘people’ side of change, including changes to the workplace, work practices, shifts in desired behaviors, protocols, culture and technology
Develop and implement change management strategies that raise awareness through communications and create both ownership and capability that last beyond the program
As necessary, collaborate and partner with clients’ internal HR, Real Estate and Facilities, IT, Corporate Communications, and Learning and Development teams
Create appropriate delivery models dependent on client resources and location
Interface with Gensler design teams to ensure the connections between the design process and change program are integrated
Develop proposals, including scope definition and compensation
Manage projects, including directing the work of Junior colleagues with direction from Senior staff
Grow existing client relationships
Bachelor Degree in a relevant field and 5+ years of relevant professional experience
Fluent in Japanese and in English, and has a good understanding of Japanese culture
Organizational development and/or change management background, along with design strategy experience
Strong client relationship and account management experience
Project management and team leadership experience
Strong graphic and persuasive writing skills
Demonstrated ability to execute projects profitably
High degree of flexibility, ability to work on multiple projects once
/development and training delivery experience is a plus
Proficiency in Microsoft Office (Word, Excel, Outlook)
Competency in Adobe Creative Suite (InDesign)
Ability to facilitate work sessions with a variety of audiences
Strong communication skill verbally and in writing, as well as being a good listener

Change Management Specialist Resume Examples & Samples

Assess work load and prioritize based on urgency measured against Service Level Agreements (SLA’s)
Manage maintenance requests against the Charter Change Maintenance Policy, Process, and Procedures
Review, ticket, communicate and coordinate inbound maintenance notifications from external sources
Review, communicate and coordinate outbound maintenance notifications from internal sources
Liaison between Charter and external customers during an assigned maintenance window
Provide same time support within the maintenance window with support from Network Operations Centers (NOC’s), Technical Operations Centers TOC’s), Care Centers, and escalation points as necessary to document, de-conflict and approve maintenance within the maintenance window
Support same time inventory systems update requests when escalated for support from an appropriate NOC or TOC organization
Provide post maintenance completion notification updates to external customers
Provide analytical support for maintenance activities that have encountered unplanned events with documentation related to root cause, root resolution, and Reason for Outage (RFO) requests
Cross functional support with Inventory Systems Analysts Team. This will involve providing support for updates within various inventory systems
Participate in quarterly reviews with external customers
Facilitate Change Advisory Calls through the use of webinars, phone conferences, and email
Must have an understanding of networks and how they are put together
Must have an understanding of systems and how they work and where they interface within a network infrastructure
2-3 years of technical operations, customer facing support experience
Must be able to interact with co-workers, customers and management in a professional, courteous and positive manner
Must be able to multi-task and work within a fast paced work environment

Change Management Specialist Resume Examples & Samples

Defining the interactions between Business Analysts, Change Managers and Business Architects
Refining and continuously improving the operating model with key business/partner groups: product management, technology, operations, communications, sales strategy, finance and other stakeholders
People Management experience is an asset
Bachelor’s degree, preferably in business or a related discipline
PROSCI Certification is preferred, but can be acquired in role

Change Management Specialist Resume Examples & Samples

Support the Employee Change Management Managers to develop innovative change management plans and activities for large-scale Customer Service Delivery (CSD) strategic initiatives
Work with the Divisions to drive alignment and increase awareness of various change initiatives
Track and monitor change analytics and metrics for success/performance of the change management department portfolio and develop reports to support information delivery
Identify, analyze, and interpret trends or patterns in complex data sets
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Develop and execute detailed change management, stakeholder engagement and communication plans for small-scale projects
Design communication tools to support the marketing of the change management function in the CSD
Minimum 5 -7 years’ experience in the airline industry required
4+ years of related work experience in Operations, consulting, or related professional area required
Prior experience supporting mid-to-large-scale business systems, initiatives, or processes across functional and departmental lines required
Ability to asses opportunities to improve the integration of existing systems with business processes preferred
A solid understanding of how people go through a change and the overall change process; forward looking with a holistic approach required
Knowledge of change management principles, methodologies and tools required
Understanding of communication strategy and planning preferred
Ability to interpret data, analyze results using statistical techniques and providing ongoing reports required
Ability to clearly articulate messages to a variety of audiences required
Strong organization and planning skills required
Able to work effectively at all levels in an organization required
Computer proficiency with Microsoft Word, Excel, MS Project, PowerPoint, SharePoint, Outlook required
Supporting projects and teams driving desired business outcomes, identifying gaps and omissions, and designing solutions required
Understanding of organizational issues and challenges preferred
Familiarity with project management approaches, tools and phases of the project lifecycle preferred

Change Management Specialist Resume Examples & Samples

Support the MCR reporting and data collection
Work with the Project Control Lead to develop and implement the training strategy
Assist in the development and implementation of Change Management plans to support the delivery of project and program level Change Management in the identification, evaluation, analysis, planning, tracking, reporting, and controlling project/program Changes on a continuous basis throughout the project life cycle
Monitoring and ensuring project changes documentation is current and in compliance with site governing documents
Facilitate/moderate/document the Identified Project Changes process with the Integrated Project Teams based on the input from the project stakeholders
Evaluate trends, changes, forecast, KPI’s, lead indicators in Project Change Management effectiveness and initiate programmatic improvements
In support of the Bruce Power behaviours, the incumbent shall possess the following
This knowledge is considered to be normally acquired through the successful completion of a four year university in an appropriate field, plus further concentrated post-graduate study such as in project management theory or by having the equivalent level of education
Certification by the Project Management Institute (PMI) as a Project Management Professional (PMP) and/or demonstrated familiarity with the PMI Project Management Body of Knowledge (PMBOK®) considered an asset
Certification by the American Association of Cost Engineering International (AACEI) and/or demonstrated familiarity with the AACEI standards with regards to change management, risk, schedule and cost management considered a strong asset

Change Management Specialist Resume Examples & Samples

Work to drive faster adoption, greater utilization and higher proficiency around the changes impacting employee’s in the organization, such that business results are achieved and maintained
Manage and deliver on the people side of change by supporting impacts to job and roles, business process changes, organizational design and development, instructional design, communication, training and development
Partner with internal and external IT project managers to ensure integration of change processes (inclusive of communication, governance and training) into the project/program work breakdown structure (WBS)
Manage and execute proactive, world-class, change programs that help drive effectiveness and adoption of the overall initiative inclusive of timeline and budget
Provide direct support and coaching to project sponsors, business leaders and team member throughout the change process
Apply performance consulting expertise to support global business leaders and teams to address critical areas of organizational effectiveness. Build network of effective relationships with leaders
Ensure you have a full understanding of the IT transformation, impact to job and roles and training needed to deliver results
Effectively present, facilitate, and communicate with stakeholders, peers, and learners
Contribute to process improvements to align to overall IT changes
Assist HR and business teams with performance & organizational improvement initiatives related to the IT initiative, as needed
Understand and support as appropriate the company’s investment in BPA (business process architecture) and Quality/QMS
Seven (7) years of relevant experience leading, managing and delivering on change projects (change for IT projects preferred)
Seven (7) years of relevant knowledge designing, delivering and evaluating training
International business experience required
Strong project and program management capabilities
Knowledge of multiple change management programs and theories
Process management knowledge or certification (ie six-sigma, agile)
Relevant experience in delivering change and learning in multicultural & virtual environments
A solid understanding of how people go through a change and the change process; experience with organizational (people) change processes (ADKAR, CMP, Prosci. etc.) a plus
Instructional design and assessment experience
Technical and leadership training delivery experience
Able to develop and deliver training using multiple mediums (virtual – synchronous or asynchronous, classroom, etc.)

Lead Change Management Specialist Resume Examples & Samples

Minimum Bachelor’s degree in organizational development, business administration or related field of study required
Change management or Prosci certification preferred
Minimum 8 years of change management experience, including experience with large-scale organizational change efforts
Previous experience creating training and communication plans for projects required

Change Management Specialist Resume Examples & Samples

Helping develop approach, structure and plans to engage organizational leaders on change initiatives
Proposing methods and driving solutions to align key stakeholders with initiative objectives
Supporting program work streams with stakeholder engagement methods, tools, techniques, templates, etc
Providing change management support to team leads, program leaders, business stakeholders and executives
Planning, managing and developing communications and utilizing communications development and planning expertise to support business units
Driving consistency in communication frequency, type, style/format and quality of content
Working with internal clients to enable the effective, timely, creative production and distribution of communications via appropriately selected channels to meet communication objectives
Advising stakeholders on the best communication channels and on content development
Developing processes to define and evaluate training needs
Developing and managing the execution and successful completion of training plans
Designing and developing training courses utilizing instructional design, including but not limited to instructor-led training, eLearning, and quick reference guide development
Preparing lesson plans including training methods, course outlines and trainer notes and train the trainers
Four-year degree or equivalent
Minimum of five years of professional experience with background in change management, communications, process improvement, business process operations and project management
Ability to meet the District’s requirement of being a resident of the City of Chicago within six months of the first day of employment
Desire and ability to work effectively in a public service environment
Self-motivated with good time management and organizational skills
Ability to work on impromptu assignments with tight deadlines
Ability to quickly absorb new concepts and ideas
Ability to communicate effectively across multiple levels of the organization, both orally and written
Must be an analytical thinker, comfortable taking initiative in situations where thought leadership is either absent or unclear
Proficient knowledge of multiple graphic, reporting and pagination software (i.e., InDesign, PowerPoint, Word, Photoshop, etc.) desired
Experience with eLearning software, such as Captivate or Camtasia, is strongly desired
Basic web design skills are strongly desired

Change Management Specialist Resume Examples & Samples

Manage the pan-Canadian Personal Banking Technology Investment Roadmap (Including Digital Channels and Omni)
Establish a holistic end-to-end business architecture design discipline for solutioning technology enabled capabilities
Engagement point for Canadian Personal Banking to other enterprise capabilities (for example Digital, OMNI, D&A, Payments)
Facilitate negotiation and collaboration of priorities to define pan- Canadian Personal Banking technology investment roadmap
Aligns strategic business goals and objectives with decisions regarding capability delivery including sequencing, prioritization and orchestration
Establishes a team composed of business architects with cross functional expertise that operate collaboratively across and between the boundaries of the Personal Banking functional model to design, implement, drive adoption and evolve Canadian Personal Banking capabilities
Report out on the effectiveness of the program in meeting the objectives of the stakeholders

Change Management Specialist Resume Examples & Samples

ORGANIZATIONAL RELATIONS
Actively participate in Change Advisory Board (CAB) meetings
Identifies change dependencies/conflicts for single release or application
Strong knowledge on tracking the IT components through QA, UAT and production release
Experience in the development of a release plan, roll-back plan, risk management plan, communication plan, and technical assessment inquiries
Work with Engineering, Network Operations, Testing & QA and Program Management to schedule releases of software for test and installation
Manage task associated with the Release Process for various release initiatives
Ensure that all Change Management requirements are met in order to meet required regulatory requirements and standards
Work with various technical and release teams to define standard deployment workflows for various categories of Change
Assist in the support of the Asset Management function at Citco
Be a strong oral and written communicator with peers and Senior Management
EDUCATION, EXPERIENCE & SKILLS
BS degree in Computer Science (or related field), or equivalency a benefit
Recognized Computer/IT related Qualification (degree, diploma, ITIL certification, etc)
1-3 years experience in an IT related discipline
Working knowledge of Change and Release Management principles, procedures, and techniques
Must possess strong analytical skills and ability to effectively work with employees at all levels of the organization
Ability to work in a fast-paced environment and be flexible to meet time demands without compromising quality
Demonstrated skills in working with Microsoft Project, Visio, and MS Office suites
Must possess excellent oral and written communications skills
Basic knowledge of financial technology and principles an advantage
WHAT WE OFFER
INTEREST IN APPLYING?

Organizational Readiness & Change Management Specialist Resume Examples & Samples

Designs and conducts readiness assessments, evaluates results, and presents findings in a logical and easy-to-understand manner
Updates and continues to develop the process and change management approach, in alignment with the respective function and corporate communications
Creates, edits, and proofreads communications materials and updates different communication channels (intranet site) for processes, compensation, and job profiles to ensure the organization has accurate and continuously updated material
Supports the execution of plans by business leaders through strong project management and planning
Creates and manages measurement systems to track adoption, utilization, and proficiency of individual changes
Ensures all OD projects meet stakeholder management and communications requirements
Identify resistance and performance gaps and work to develop and implement corrective actions
Works with communication, L&C, HR, and OD specialists in the formulation of particular plans and activities to support project implementation
Six Sigma certification Preferred
Experience with organizational design and change initiatives
Ability to conduct needs assessment and gap analysis
Experience with measurement systems to track adoption and utilization
Knowledge of process mapping and Six sigma methodology

Workday Change Management Specialist Resume Examples & Samples

Experience with HCM technology such as Workday (preferably), PeopleSoft, SAP or Oracle HCM
Establish and apply structured methodology and lead change management activities
Conduct change impact analyses, assess change readiness, and identify key stakeholders
Act as Workday subject matter expert to troubleshoot and resolve issues with a strong sense of urgency, ownership and creative problem-solving

Senior Change Management Specialist Resume Examples & Samples

Drive, coordinate and execute the Change management initiatives for Schneider's Collaboration Platforms. This includes Communications, Training, Adoption & Promotion
Create content according to the roadmap and strategic priorities
Influence and collaborate with geographically dispersed stakeholders of all levels to identify, develop, and track the effectiveness of adoption solutions that encompass change management
Work closely with the project team inside Schneider Electric, using the same methods and tools
Minimum 3-4 years of change management experience
Excellent oral and written communication skills; ability to convey messages in a concise manner
Should be able to plan and execute communication and promotional campaigns with minimum guidance
Strong command over MS Office tools - PowerPoint, Word, Excel, etc
Experience developing promotional, communication and training collateral across a variety of training media like classroom, virtual, multi-media, eLearning etc

Change Management Specialist Resume Examples & Samples

Apply a structured methodology (ADKAR) to lead change management activities
Analyze the change impact and readiness assessment to create the appropriate change management strategies and tactics
Consult and coach project teams, managers and supervisors
Create actionable deliverables for the five change management levers: communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan
Support communication and training efforts
Support and engage senior leaders and other stakeholders
Integrate change management activities across multiple, complex, large scale change initiatives that are occurring in the business simultaneously
Be an active and visible coach to change agents across the company
Delivers change management processes and tools that are simple to understand and can be widely applied across the organization

Change Management Specialist Resume Examples & Samples

Minimum 5 years’ experience in the airline industry
4+ years of related work experience in IT, consulting, or related professional area
Prior experience supporting mid-to-large-scale change initiatives, or processes across functional and departmental lines required
A solid understanding of how people go through a change and the overall change process; forward looking with a holistic approach
Ability to interpret data, analyze results using statistical techniques
Computer proficiency with Microsoft Word, Excel, MS Project, PowerPoint, SharePoint, Outlook
Supporting projects and teams driving desired business outcomes, identifying gaps and omissions, and designing solutions
Ability to asses opportunities to improve the integration of people, processes and technologies
Understanding of communication strategy and planning
Understanding of organizational issues and challenges

Senior Change Management Specialist Resume Examples & Samples

Bachelor’s degree in Change Management, Marketing, Communications, Project Management, or other relevant discipline
Five (5) years minimum of Marketing, Communications, Project Management or other relevant experience
Three (3) years minimum experience in leading change initiatives
Change management certification or designation preferred, such as Prosci or CCMP Certification
Proven experience with large-scale organizational change efforts, and a solid understanding of organizational issues and challenges and how people undergo change processes
Strong knowledge of change management principles, methodologies and tools
Detail oriented and organized, with strong business acumen and a familiarity with project management approaches, tools and phases of the project lifecycle
Exceptional verbal and written communication and presentation skills, with demonstrated ability to clearly articulate messages to a variety of audiences. Excellent active listening skills
Able to build and maintain relationships, working effectively at all levels of the organization
Skilled at influencing others, building consensus, and moving toward a common vision or goal
Ability to work independently with minimal guidance, establishing strategic objectives, project plans and milestone goals, as well as collaboratively in a team environment
Demonstrated problem solving and root cause identification skills that enhance working with problems that are complex and often unique. Ability to maintain flexibility and resilience when working in ambiguous situations
Demonstrated skills in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access)

Organizational Change Management Specialist Resume Examples & Samples

Delivering onboarding education for new project resources on project governance and deliverables
Identifying change opportunities and developing communication to stakeholders and users
Supports user transition to the new technologies by actively participating in all project activities to identify impacts to the users and design activities to lower user impact
Support organizational change by working with change agents and educate them on their roles in a project
Work with project teams to assist with role development and assignment of roles to the users
Assist with training material development and delivery
Coordinate Project Team and End User training
Work with implementation teams with Go Live and support activities

Senior Change Management Specialist Resume Examples & Samples

Defining a structured approach and change management methodology
Creating and managing the overall communications plan and execution
Managing the process to define and evolve the case for change and core messages
Performing stakeholder segmentation and analysis to enable specific change actions
Authoring draft communications and manage the iterative refinement process with senior leaders
Working with corporate communications group and other communication leads across different functions to coordinate content delivery specific to the transformation program
Perform change readiness assessments
Assess the change impact – qualitative and quantitative
Strong change management skills with demonstrated ability to act as a catalyst for change
Strong communicator, with excellent oral, written and presentation skills
Organizational awareness & the ability to balance the viewpoints of various business and technology teams
Strong critical thinking- ability to decompose complex concepts into simple and compelling messages
Experience supporting a highly complex, transformational initiatives
Strong sense of urgency / ownership / ability to operate independently or as part of larger team
Thrives in a fast paced environment, managing multiple deadlines and competing priorities
Bachelor's degree from an accredited college/university required
7+ years of relevant work experience related to change management, organizational development, or corporate communications
Experience developing change management strategy and plans and executing them
Change Management Accreditation from Prosci or other similar organizations
Experience managing a portfolio of activities within a project or team; previous experience in setting priorities and balancing competing deadlines desired

Das-organizational Change Management Specialist Resume Examples & Samples

Experience with Operations at County level
Experience managing transformation efforts
Experience managing policy and functions within the healthcare and human services industry
Knowledge of public policy development processes and their implications on organizational change management with demonstrated success in fostering teamwork, vision, consensus, and buy-in among executives and other key stakeholders responsible for organizational change projects
Experience with Medicaid, SNAP TANF case processing

Change Management Specialist Resume Examples & Samples

Support the definition of the Change Management Strategy including Communication Strategy for the Program
Help develop the case for change and core messages for the various work streams
Ensure integration of change management activities into the overall program plan to ensure that all areas that are impacted are prepared for their role in Day 2
Provide creative and strategic advice and guidance regarding best practices in organizational transformation that will act as a roadmap and will include valid options, timelines, ownership, risks, etc
Work with communication, training, L&D, HR and other change stakeholders in the formulation of strategies, plans and activities to support project implementation
Strong knowledge of change analysis / management principles and methodologies with demonstrated ability to act as a catalyst for change
Strong communicator, with excellent oral, written, facilitation and presentation skills
Strong organizational skills and ability to work with different leadership and working styles of senior stakeholders
Broad business, organizational and operational knowledge across the Enterprise with ability to balance the viewpoints of various business and technology teams
Ability to make things happen through the use of impact and influencing skills
Strong critical thinking with ability to decompose complex concepts into simple and compelling messages
Experience and proven ability organizing, prioritizing, planning, and executing change management tasks for high-risk, high-visibility, large-scale projects
Versatile self-starter with demonstrated ability to take initiative and work independently with superior attention to detail
Ability to operate with a Lean mind set with a fit-for-purpose approach to drive rapid delivery excellence

Organizational Change Management Specialist Resume Examples & Samples

Advise and guide selected IS and Business leaders in implementing change in their organization and through project delivery
University degree in Social Science, Psychology, Organizational Development, Business Administration or a related field or degree in technical field with experience and further education in Change Management – preferable a systemic approach
Minimum 2 years relevant working experience
Outstanding interpersonal, stakeholder management, problem solving and influencing skills
Available and willing to travel (up to 60%)

SW Change Management Specialist Resume Examples & Samples

High level interpersonal/soft skills
Problem understanding
Customer-service mindset
Attitude for problem-solving and proactivity
Effective and clear communication
Creativity and flexibility
Attention to detail & quality orientation
Teamwork and cooperation
Openness and positive attitude for continuous renewal
Stress-tolerance

Organizational Change Management Specialist Resume Examples & Samples

Meet with stakeholders to identify people, process and technology changes and collaborate to develop implementation and training plans to manage change at DentaQuest and with our business partners
Identify the necessary communication needs, preferred approach and key indicators for each project or initiative as part of an overall change impact assessment
Prepare communication, training and related materials that are appropriate for the needs of the project and the audience(s)
Collaborate with cross-functional teams to understand communication needs, timelines and key milestones
Integrate change management initiatives with other HR disciplines including but not limited to performance management, succession and development of leaders to achieve excellent company results
Utilize innovation, creative approaches and continuous improvement to drive communications, training change management and other human resources related content to improve the absorption and adoption of key messages
Establish metrics to assess the effectiveness of communication, training and other change management vehicles and user understanding
Support the development of tips, guides, FAQs and other documentation to complement training efforts
Support the organizational development and design needs of business units collaborating with HR team members or external resources, with emphasis on change in people, process and/or technology
The initial focus of this role will be on the Salesforce program, and will evolve to include additional initiatives and cross-functional support within the broader HR organization
Ability to set priorities and multi-task between simultaneous projects in a fast-paced environment
Excellent business and interpersonal skills
Technical content development experience a plus
Knowledge of general computer software (Outlook, Excel and MS Word)
Bachelor’s Degree and 5 years’ experience in Human Resources, Communications or a related field
Experience in Organizational Change Management practices
Salesforce experience is preferred
Health care experience a plus
Ability to communicate via telephone, video conference, webinars, in person and in writing
Ability to travel as needed, including travel to other DentaQuest offices located in other states
Ability to efficiently operate all job-related office equipment
In accordance with DentaQuest’s Compliance Plan, employee must conduct DQ business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or DQ’s Compliance Officer. **

Change Management Specialist Resume Examples & Samples

Experience with building and maintaining client relationships in a team–based government or management consulting environment
Experience with strategic planning, performance assessment, business transformation, post–merger integration, client segmentation, missions and functions alignment, change assessment, stakeholder analysis, project management, or governance
Experience with Microsoft Office, including creating accurate spreadsheets in Excel and presentations with PowerPoint that follow sound vertical and horizontal logic
BA or BS degree or 4 years of experience with organizational change management
Ability to be a self–starter and thrive in a fast–paced environment

Change Management Specialist Lead Resume Examples & Samples

Individual will responsible for leading all aspects of Organizational Change Management including strategic communications, end user training, and stakeholder management in support of a large system implementation
Activities will include oversight of a team authoring reference guides, communications, and website content to communicate with impacted users
It will also include developing and delivering training using the ADDIE methodology to prepare Army for future software releases
Finally, it will include meeting with users to understand their current processes and developing customer experience maps to facilitate the agreement of future state between stakeholders and developers
Support other Program Management activities as required
This could include analyzing transaction data and assessing impacts, writing user stories, planning for release meetings, creating dashboards to monitor team progress, roadmap planning, etc
Interview campus and/or experienced candidates
8 years of experience with a Bachelor's or 6 years of experience with a Master's doing some or all of the following: stakeholder management, transition planning, outreach, training design and delivery, strategic communications, website design, metrics monitoring
Prosci preferred but not required
Agile Experience preferred but not required

Change Management Specialist Resume Examples & Samples

5+ years of experience with change management and strategic communications
Experience with easing the client into new processes, educating them on the benefits and impacts, and adjusting strategy to accommodate the client's shifting priorities
Knowledge of the execution of change management plans and communication strategies for large–scale IT implementations
Ability to support the adoption of IT product rollout through partnering with stakeholders, drafting and releasing frequent clear and consistent messaging, breaking down stakeholder resistance, and establishing trust and buy–in
Ability to work closely with project sponsors, CORs, Product Owners, and Office, Center, or Division Leads, counter resistance, and develop partnerships in transformation
BA degree in English
Change Management Certification, including PROSCI
Experience with championing transition and operational improvements in the organization, taking a vision and driving it from concept to solution, focusing on outcomes and evaluation
Experience with creating executive–level messages and visualizations that convey information and knowledge about the project and drafting and coordinating the delivery of strategic communications
Experience with facilitating collective decision–making
Ability to engage with key stakeholders on business needs, then translate business needs into improved processes
Ability to drive cross–organizational adoption and the effective use of standards, process improvements, and best practices
Ability to be solution–driven, results–driven, self–motivated, and innovative
Ability to lead efforts to introduce standards and guidance across business divisions
Ability to read a room to develop an awareness of stakeholders’ influence and strategic roles, regardless of position and adjust the tone and direction of communications and meetings

Organizational Change Management Specialist Resume Examples & Samples

Undergraduate 4-year degree in business or related area of study
2+ years of relevant experience as a practitioner in change management, strategic communications, organizational effectiveness, training & development, talent management human resources or other related fields
Big 4 or similar consulting experience a plus
Continuing education or relevant professional certifications (MBA, CCMP, PHR/SPHR, PMP, etc.) a plus
10-20% estimated travel

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