Manager, Retail Operations Resume Samples

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E Spencer

Edmund

Spencer

79695 Rohan Underpass

Los Angeles

+1 (555) 610 5381

79695 Rohan Underpass

Los Angeles

Phone

p +1 (555) 610 5381

Experience Experience

New York, NY

Manager, Retail Operations

New York, NY

MacGyver-Klein

New York, NY

Manager, Retail Operations

Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements
Manage all operational processes, policies and functionality related to merchandise management, security, loss prevention and facility maintenance
Perform IT project user acceptance testing and execute in-store implementation; develop new processes, training tools and project communication
Manage new store opening processes, developing tools to support the brand for rapid growth, in addition to acting as project manager for new store openings
Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects
Develop multi-year capital project plans and manage the process to complete the capital projects
Coordinate work efforts of others to ensure integration and completion of work against expectations

Boston, MA

Senior Manager Retail Operations

Boston, MA

Kris and Sons

Boston, MA

Senior Manager Retail Operations

Manage and execute consistent business planning processes within the Champion at Target brand, with focus on strategic business development including
Collaborate with internal sourcing and operations teams on the management of shipments and the development of contingency strategies
Develop and execute annual financial shipments plans and monthly forecasts
Monitor training compliance and partner with market managers to address any gaps
Responsible for end to end store operations including continuous improvement of all processes and procedures
Evaluates current processes, procedures, and overall efforts for improvement and innovation
Conduit to Comcast logistics providers/partners & Retails Stores for all things store operations

present

Phoenix, AZ

Senior Manager, Retail Operations

Phoenix, AZ

Cronin Group

present

Phoenix, AZ

Senior Manager, Retail Operations

present

Works with senior management to improve the cost-effectiveness of the operations
Administers sales exception & outlier reporting & works with store managers and market managers on action plans and executing resolution
Creates an employee-centered work place that demonstrates care and concern for all employees
Validate security protocols are being executed and partner with market manager to resolve any gaps
Establishing and adjusting work procedures and shift schedules to meet deadlines as dictated by volume fluctuations
Responsible for disseminating communication on behalf of Regional Sales Leadership to store managers and market managers new policy, and procedures
Partner with Store and Market Managers to ensure all demonstration hardware is functional

Education Education

Bachelor’s Degree in Business

Ball State University

Bachelor’s Degree in Business

Skills Skills

Strong organizational and management skills; ability to meet deadlines
Strong computer skills- proficient in Excel and Word
Strong interpersonal and supervisory skills
Ability to handle multiple projects in various stages of completion
Knowledge of real estate and building operating systems
Labor Management: Proven Ability to manage labor budgets, labor management and scheduling systems, seasonal workforce and staff recruitment
Merchandise Presentation: Proven Ability to execute and strictly maintain Visual merchandise plans
Facility Management: Proven ability to lead the total operation of a physical building
Business Development: Proven Ability to build strategies to drive business performance, Sales, guest experience, volume and productivity
Detail oriented

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15 Manager, Retail Operations resume templates

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Audit Manager Retail Operations & Product Audit Resume Examples & Samples

Manage and conduct audits under the guidance of the Senior Audit Manager in accordance with the established policies and standards and within the prescribed time and budget
Oversee the completion of the overall audit process, including identification of risks and controls, scoping, development and application of appropriate audit programs, on-going client communications, reporting, and post-audit procedures
Review and recommend controls and safeguards that contribute to the development of policies and/or procedures for the clients
Protect the interests of TDBG by maintaining awareness of emerging risks and issues and regulatory requirements and assess potential impacts on the business
Conduct research as required to identify benchmarks and/or industry best practices for the management of risk across the business
Review the deliverables produced by auditors to support the production of high quality outputs
Play a role in the management of a team of professional resources, including providing coaching and feedback for performance assessments
Build and maintain positive working relationships by effectively communicating and regularly sharing information, issues and points of interest with the team, internal and external business partners; and
Support management and other team members in the achievement of individual, divisional and team goals

Manager, Retail Operations Resume Examples & Samples

Bachelor’s degree (8+ years of combined college education and work experience may be substituted for a degree)
Minimum 5 years experience in a business/retail environment with responsibility for coordinating operations, communication and/or general projects
Strong analytical aptitude including thorough understanding of financial statements and reporting of Key Performance Indicators

Levi s® Manager, Retail Operations Resume Examples & Samples

Proven skill in training and the ability to positively influence people to gain support
Strong organizational skills, self-motivated and focused on meeting deadlines in a fast paced environment
Effective written and verbal presentation skills
Demonstrated ability to think strategically while being able to execute on a tactical level
Ability to understand complex business situations and communicate them in an easy-to-understand, Levi’s® voice

Manager Retail Operations Resume Examples & Samples

Leadership of the inventory planning function, responsible for defining and organizing the forecasting needs
Executes and collaborates on a strategic vision for planning across the team. Finding ways to re-invent how we conduct business and find efficiencies to benefit HBI and Amazon
Responsible for driving processes and procedures on multiple functional levels as we continue to learn about Amazon
Responsible to develop/manage and track accurate shipment call for area of business at the beginning of each month
Develops the annual shipment plans (OPC) in conjunction with CDM /Sales Director. Communicates plans and rationale to cross-functional HBI teams including Sales, Marketing, Customer Operations and Supply Chain
3 to 5 years of experience in Retail, Replenishment, Sales or Inventory Management or Category Management
Strong PC skills required
Excellent written & oral communication skills required
Highly energetic and motivated
Self Starter a MUST!
Strong Leadership skills
Proven problem solving skills and must have the ability to think strategically

Senior Manager Retail Operations Uae Resume Examples & Samples

Coach and develop senior Store managers and District Managers to ensure high quality Multi-Store Management performance and to build a talent pool for higher Operations roles
Manage and control inventory levels, shrinkage and stock accuracy across the stores as per targets set
Make recommendations to the Retail Operations Director on commercial opportunities at Market level by analysing retail KPI’s and local retail trends and needs
Create and drive a high performance culture across the Market by setting clear expectations and targets analysing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback
Adhere to Global standards for all retail marketing, visual merchandising, training, and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance
Identify and communicate Market needs and best practices to the Retail Operations Director and the Global Retail CoE
To work closely with HR, VM, Retail Marketing and B&M to ensure optimal service to the stores by ensuring service to field and stores is a cultural priority and a reality
Work with the real estate team to ensure we deliver the best locations for the brand
Drive compliance with all Global Retail CoE standards, taking Market requirements into account, unless legally prohibited from doing so
Strong leadership skills, with a minimum of 8 years’ experience of leading multi store and district retail teams with proven man management experience
Professional judgement based on experience that balances the brand with the commercial
Excellent communication skills including impactful presentation skills, influencing and negotiating
Flexibility to adapt to changing retail environment and able to develop strategy to overcome or make the big bigger given market/store performance
Strong financial, business and numeric understanding including P&L and budget management
Advanced literacy and IT skills (Word, Outlook, Excel, PowerPoint) and use of Retail systems
Mobility with UAE driving license and own car or ability to obtain both
Fluency in English. Local language advantage
Minimum of 8 years’ experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes or FMCG, with an operational background
Minimum 5 years in managing retail operations, Customer service and sales, employee, stock accuracy and inventory control within retail industry

Senior OPS Manager Retail Operations RTL Senior OPS MGR Resume Examples & Samples

Forecast weekly labor percentage in LM (Labor Management) 4 weeks out. Determine sales goal based on EDW (Enterprise Data Warehouse) sales figures for last year. Monitor current weeks labor usage in LM with Planned vs. Actual report and current sales in EDW. Use Forecast Payroll Tracking spreadsheet to determine daily, weekly, and monthly payroll percentages
Manage controllable expenses and ensure that monthly budgets are not exceeded and monitor and sign invoices
Ensure that specific departments and areas are Sarbox compliant. Ensure you are legally able to purchase and possess firearms to ensure compliance of a firearms sales department
Ensure backroom productivity and find opportunity areas that will raise overall productivity

Advanced Analytics Manager, Retail Operations Resume Examples & Samples

Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
Prioritizes ad-hoc requests
Experience in multi-channel analyses (8-10 years)
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Must be able to collaborate, interface and influence at an executive level
Deep understanding of advanced structured and unstructured learning methodologies
Seasoned expert applying statistical and mathematical modeling to solving business problems
Skilled at empirically proving/ revoking hypotheses and ideas
Proficient business writing skills

Manager, Retail Operations Resume Examples & Samples

Interpret and implement visual presentation guidelines and updates for Company-owned retail stores in order to react to sales trends and generate increased revenues
Monitor contractual agreements vendors and suppliers in order to ensure that all rights are being delivered, all obligations fulfilled, all opportunities maximized and objectives (e.g., ROI) are met
Provide direct reports with leadership, direction, and coaching to achieve work objectives and improve performance and skills
Coordinate work efforts of others to ensure integration and completion of work against expectations
Ensure direct reports or project team members have clarity about their roles and responsibilities
Ensure appropriate and needed resources in support of others are available and accessible so desired outcomes can be achieved
Hold regular discussions with each direct report to discuss progress toward goals, review and provide performance feedback, review development progress, and acknowledge achievement of objectives
Minimum of 5 years’ experience as a store manager in a Brand image retailer (highly preferred) or Luxury retail environment
Full skill development in Retail operations, budgeting, planning, guest service, sales management and team development
Fluency in English required; Spanish or other foreign language(s) a plus

Manager, Retail Operations Resume Examples & Samples

Directing and managing a team of frontline Coca-Cola associates, managers, and supervisors
Setting and achieving sales and profit goals and maintaining budgets
Overseeing the operation of an offsite warehouse, which is responsible for storage, transportation and total inventory replenishment of the Coca-Cola store operation (inventory, merchandising, receiving etc…)
Overseeing the execution of on-site experiential marketing and brand initiatives
Responsibility for total assets and resources to include managing outsourced vendor partners for facility maintenance, custodial and security
Communicate the principles and values of The Coca-Cola Company through personal contact with consumers and dignitaries from around the world in order to further enhance the consumers' connection to our brands
Ensure direct reports and project team members have clarity about their roles and responsibilities
At least 5+ years of experience as a store manager in a major “Brand image” retailer or Specialty retail environment
Fully developed skills and experience in retail operations, budgeting, planning, guest service, sales management and team development
Retail Industry: Knowledge of the retail industry (e.g., retailers, competitors, trends, visual merchandising, general business environment) related to multiple channels of distribution (e.g., mass, supermarket, convenience and petroleum, category chains, gifts and specialty)
Consumer and guest focus: Making consumers/guests and their needs the primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer
Retail Operating Principles: Proven ability within retail operating principles
Financial Acumen and Analysis: Subject Matter expertise in retail financial analysis (e.g., PBT, P&L, Return on Investment, Value Chain Analysis) related to marketing effectiveness, resource allocations and new business opportunities
Sales Management: Subject matter expertise and proven ability to generate revenues through sales management concepts (e.g., salesmanship, promotions, pricing, category management, feature/benefit selling, distribution/channels)
Experiential Marketing: Ability to execute experiences that connect guests with the authentic nature of the Company’s brands through participation in personally relevant, credible and memorable encounters
Labor Management: Proven Ability to manage labor budgets, labor management and scheduling systems, seasonal workforce and staff recruitment
Client Relationship: Ability to manage relationships with property owner/ landlord. Lease Management and Property agreement management with a high degree of decorum
Merchandise Presentation: Proven Ability to execute and strictly maintain Visual merchandise plans
Facility Management: Proven ability to lead the total operation of a physical building
Business Development: Proven Ability to build strategies to drive business performance, Sales, guest experience, volume and productivity
Digital Marketing-Retail: Support the creation of digital and integrated multichannel marketing plans to effectively reach and connect with guests and visitors pre and post arrival

Manager, Retail Operations Resume Examples & Samples

Develop and manage all store systems related operational policies and procedures, job aides and end user feedback focusing on continuous improvement in all areas of control
Work with Regional Retail Operations teams in Canada, Mexico and Latin America to streamline processes and eliminate inefficiencies and assist in developing, delivering and implementing retail initiatives and support tools
Directly manage core Operations Team to deliver on all objectives/strategies
Analyze and support all cross functional home office and field teams’ initiatives to ensure that operational processes are optimized
Support cross functional partners to drive processes and Key Productivity Indicator improvements in the stores
Represent Retail Operations in Cross Functional Strategy Meetings and ensure decisions support overall operating model and strategy
Act as primary liaison with IT leaders, ensuring that all initiatives and enhancements are focused on improved business processes for stores/field leaders
Perform IT project user acceptance testing and execute in-store implementation; develop new processes, training tools and project communication
Develop post project feedback surveys to ensure project continuity
Oversee management of new concept Pop-up shop strategies
Partner with IT Security team to ensure in-store PCI Compliance for projects and annual audits
Define and deliver improved tools by clearly benchmarking current processes against industry standards
Oversee management of new store openings, remodels and closings and ensure that all activities are completed on time and within budget, making improvements where necessary
Work with Regional Retail Operations teams in Canada, Mexico and Latin America to streamline Store Systems processes, eliminate inefficiencies and assist in developing, delivering and implementing retail initiatives and support tools
Bachelor’s degree (5+ years of combined college education and work experience may be substituted for a degree)
Minimum 3 years experience in a business/retail environment with responsibility for coordinating operations, communication and/or general projects
Strong technical background with extensive experience in Store Systems including, POS, RFID, Mobility and Omni-Channel
Ability to balance support of home office objectives with empathy for competing demands for retail field staff

Area Manager, Retail Operations Resume Examples & Samples

Create, support and execute strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations
Build and manage a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills
Continuously train, develop and promote the team through individual performance planning, support and accountability
Responsible for performance management, including administering discipline, resolving employee relation’s issues and conducting individual and team meetings
Responsible for development of staff including training, mentoring and coaching
Support the building and reaching of annual and daily sales goals, ensuring that goals are achieved. Manage costs, labor, and inventory and cash control, while focusing meeting Annual Operating Cash Flow targets
Communicate on a consistent basis at all levels within the department and inter-company. Hold consistent 1-on-1 meetings and ensures team meetings are being held per department’s guidelines
Takes an active part in recruitment and retention of staff
Responsible for overseeing the development of weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures
Maintain or exceed weekly budgeted variable operation results: shrink variable labor, safety, guest service, cleanliness and visual/merchandising presentation. Responsible for monitoring performance and making recommendations to maximize current
Communicate on a regular basis with Sr. Management regarding locations performance and challenges; Make recommendations for improvement when necessary
Ensures that reward and recognition is a daily part of our department’s culture
Plan, oversee and manage special projects throughout the year
Experience: 5+ years of high volume retail store management experience at a District or Sr. Manager Level or 8 years Store Management experience
Working Knowledge of Windows (Word, Excel, POS and Powerpoint). Excellent written communication skills to effectively communicate with all levels of the organization
Driven and self-motivated, with sound judgment
Ability to effectively multi-task and make

Manager Retail Operations Resume Examples & Samples

Manage MAC Retail Operations Coordinators
Must have minimum 3 years Free standing Retail Store Experience, one-year MAC store management experience a plus
Required Driving License and capability to operate vehicle
Excellent communication skills, and follow through, with a sense of urgency

Manager, Retail Operations Resume Examples & Samples

Operational Customer Service Management as part of a team sell group
Efficient, timely, best in class account management
Ensure you deliver to your customer best in class service with orders processed and delivered on time, in full and with no errors
Have an active voice within ‘Team Sell’ driving the operational requirements and touch points
Manage and control cost of distribution, customisation and returns within account base
Ensure Team Sell / account adherence to the critical path
Identify opportunities for efficiency within the department without hurting output and excellence
Identify reporting and systems enhancements to help productivity and visibility of the team
Actively contribute as a key team member within specialist area, as well as through effective participation across all functional area
Scorecard and report on your customer performance
Participate in any supply chain initiatives that pertain to your customer base
Support the Enterprise Operations approach to customer service management and participate as necessary
Participate in ad hoc projects as required
Experience in customer service account management

Senior Manager Retail Operations Resume Examples & Samples

Collaborate with merchandising, design, marketing, sales and customer operations by providing data-driven perspectives of current and historical financial results, and how those perspectives apply to future business developments
Develop and execute annual financial shipments plans and monthly forecasts
Collaborate with internal sourcing and operations teams on the management of shipments and the development of contingency strategies
4-year college degree (BA,BS) required
7 to 9 years of job related experience
Experience holding leadership positions in Sales, Marketing, Retail or Inventory Management
Target experience preferred
Proven leadership and management skills
Strong problem solving and communication skills required

Manager, Retail Operations, MAC Resume Examples & Samples

Retail Sales Plan by Door
Artist Training & Development Objectives
Management/Leadership Development
Budget Management (including Regional Training Budget)
Performance Appraisals for Direct Reports
Recruit, interview and hire the best Store/Retail Managers and SRMs
Help complete job orientations and provide thorough training in M∙A∙C policies, practices and standards
Help ensure all relevant human resources records are kept updated and confidential
Assist in ensuring the store environment is safe and that work practices are safe
Ensure consistent and proper communication both internally and externally to swiftly mobilize to adapt to changing needs and demands
Ensure T&E, Demonstration and In-Store budgets are managed and effectively utilized to maximize ROI
Keep staff turnover to a minimum and ensure positions are filled in a timely manner. Recruit and hire exceptional candidates for all positions
Maintain effective communication with all departments, including AT&D and Finance. Ensure communication is made daily with every store, either by store visit or by phone to create an environment that encourages and values constructive criticism and risk taking
Work with RMAT and Trainers to develop skills and reinforce training initiatives and learning agility at the retail level. Recommend specific training and strategies to address the store/ market needs by proactively providing constructive feedback and specific action steps
Comfortable managing and supervising people
2+ years previous experience in a similar atmosphere
Experience in the cosmetic field preferred
Training and coaching new and existing employees

Senior Manager, Retail Operations Resume Examples & Samples

Leads a production shift of Supervisors with direct and indirect reports totaling up to 100 or more associates
Leads associates to anticipate and solve problems related to upcoming events, seasonal changes, etc
Leads to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper product placement, and proper organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers
Acts like a business owner managing the related budgets and controlling costs, while providing first class service
Evaluates and identify opportunities for enhancements and efficiencies in fulfillment processes and product flow
Determines short and long term resource requirements based on volume
Monitors Distribution Center safety, physical security and operational metrics on a daily, weekly and monthly basis
Creates an employee-centered work place that demonstrates care and concern for all employees
Coaches, trains, and develops management and supervisory team informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback
Assists in the selection and training of qualified associates by partnering with the Director of Operations and Human Resources for interviewing, hiring, performance reviews, corrective counseling, and terminations within the Distribution Center
Establishing and adjusting work procedures and shift schedules to meet deadlines as dictated by volume fluctuations
Coordinates Distribution priorities with the Shipping Department and Routing Manager
Conducts dock and pack/hold inspections to ensure shipment accuracy
Ensures a culture of safety throughout the organization by following Michael Kors as well as State safety policies and procedures
B.S or B.A degree in a related field is preferred
Previous warehouse management is required; prefer 10 years experience with 5 years in a manager capacity
Knowledge and experience working on Manhattan Associates Warehouse Management System, WM or PkMS, or equivalent
Fluency in Spanish is preferred

Manager Retail Operations, MAC Resume Examples & Samples

Provide direction to the retail sales teams and Trainers to ensure corporate short and long-term vision and strategy for the business are communicated and understood while striving for excellence in execution. Those objectives include, but are not limited to
Customer Service Expectations
Returns Management/Control
Selling Cost Expense Management
Events Strategies
Manage and develop SRMs, Retail Managers and assist in the management of Trainers through regular, quality store visits, regular management meetings and one-on-ones. Continually motivate SRMs, Store/Retail Managers and Trainers to achieve training and business objectives
Observe Retail Managers and SRMs in store and observe training staff in store and delivering core trainings and provide feedback on job performance. Cultivate that talent by inspiring and coaching high performance individuals while identifying and sponsoring developmental opportunities
Establish individual goals and objectives set strategies for growth and evaluate progress on an on-going basis. Assist FED in development of retail sales plans, Demonstration, In-Store, T&E budgets, Talent and capabilities
Work with RMAT to help identify and develop training needs of M∙A∙C training staff and Retail Employees and establish regional training strategy
Programming Responsibility
Responsible for the implementation of national marketing programs for region
Plan and schedule special events, oversee the formation of M∙A∙C Teams for facilitating special events as well as providing post-event evaluation
Plan and schedule store events, and work with Marketing on advertising for new openings
Responsible for image and presentation of M·A·C in store: merchandising, ordering and installation of collateral for major promotions, employee image, and customer service
Administrative
Review Schedules and Revenue Calendars and Regional Training & Events Calendars to ensure retail business and training needs are met
Review stock levels and allocates resources to respond effectively to sales growth
Review direct reports’ expense reports
Review all training reports
Responsible for completing and submitting the following reports on a timely basis
New Hire Paperwork
Regional Admin
Events recap
Provide FED with highlights on
Retail sales by door vs. plan/last year
Training needs and effectiveness of training initiatives
Effectiveness of current marketing / best practices across brands, regions and function
Major issues impacting marketplace or accounts
Staffing needs / issues
Employee development / succession planning
Event results
Account Relationships/Meetings
Maintain and grow our business partnership with accounts to ensure achievement of respective goals and objectives, know and develop good working relationships with Buyers, Cosmetic Department Managers and Store Management to recognize opportunities that are consistent with the company’s strategic direction
Meetings should be scheduled with DM’s/Buyers twice each season (four times annually)
Responsible for the preparation of meeting materials, i.e. analysis of business STD vs. plan and by door projections for the future season; staffing and inventory analysis, marketing/event calendars with results
Ensure a management representative attends store department meetings on behalf of M·A·C
Adhering to and providing the example for M·A·C policies regarding customer service expectations, dress code and M·A·C’s professional standards
Leadership training, public speaking experience, communication skills, plan/budget skills, training experience
Ability to address and resolve employee conflicts and to function in a fast-paced environment

Manager, Retail Operations Resume Examples & Samples

Two to three (2-3) years in the property management industry
A minimum of three (3) years administrative/technical experience and knowledge of property physical systems
Experience with shopping mall property management a plus
Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities

Manager Retail Operations Resume Examples & Samples

Provide input to RMAT on Trainer performance throughout fiscal year and during performance review process
Recommend to management creative solutions by which to profitably grow the business
Management experience required

Senior Manager Retail Operations Resume Examples & Samples

Responsible for disseminating communication on behalf of Regional Sales Leadership to store managers and market managers new policy, and procedures
Ensuring integrity of store inventory counts and accountable for monitoring compliance with inventory procedures
Administers sales exception & outlier reporting & works with store managers and market managers on action plans and executing resolution
Partner with IT support team to address any unresolved issues with iPads or other sales tools
Generally requires 6-9 years of operations experience with a telecommunications or wireless retailer

NED Senior Manager Retail Operations Resume Examples & Samples

Serve as subject matter experts on inventory forward & reverse logistics
Communicates & reviews inventory gaps, exposure & adjustments to Regional Leadership
Visit stores (min quarterly) to participate in store audits and rectify operational challenges
Validate security protocols are being executed and partner with market manager to resolve any gaps
Generally requires 6-9 years of operations experience with a wireless retailer

Senior Manager, Retail Operations Resume Examples & Samples

Responsible as subject matter expert and a first point of contact for all store operations questions
Responsible for end to end store operations including continuous improvement of all processes and procedures
Conduit to Comcast logistics providers/partners & Retails Stores for all things store operations
Partner with Store and Market Managers to ensure all demonstration hardware is functional

Program Manager, Retail Operations Resume Examples & Samples

Consults with the sponsoring business unit or units in the development of a clearly articulated vision, mission, business case and resulting Program Charter for the program. Works cross-functionally with business partners, Information Technology partners, suppliers and other teams to ensure successful execution of the program. Ensures projects within the program comply with established company standards
Develops an integrated plan that includes program deliverables, strategic alignment, total revenue. profit opportunity, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall program investment. Updates program plans, priorities, and project sequencing as needed
Ensures all project teams working on the program understand and work toward accomplishing the business vision, goals and objectives of the program. Analyzes and evaluates project interdependencies and their impacts to the program. Recommends and implements program improvements to meet changing mission parameters and requirements
Optimizes financial, human and other resource allocations between projects and ensures effective resource utilization across the program
Oversees the financial well-being of the program by analyzing cost effectiveness and exercising cost controls. Develops and monitors the program's budget. Works with business unit to secure funding for program requirements
General business experience in large, matrixed organizations (8 years)
Managing complex large-scale business or information technology projects (8 years)
Working with end-users to define work flows and integrate business processes and technology into effective business solutions (8 years)
Mentoring other project managers in program and project management (6 years)
Ability to lead complex program and project efforts to completion
Advanced knowledge of program and project management principles

Data Analytics Manager, Retail Operations Resume Examples & Samples

Lead the design and execution of predictive and analytic studies spanning
Promotional and price modeling, assortment and markdown optimization, shelf and markdown availability
Barista/cashier productivity, fraud detection, competitive incursion
Experience in multi-channel analyses, including web analytics (8-10 years)
Experience in retail, ecommerce, interactive marketing, market research disciplines (8-10 years)
Flawless accuracy and attention to detail

Manager, Retail Operations Resume Examples & Samples

Must have the ability to communicate effectively, supervise, train, and direct vendor resources
Knowledge of computer programs (Excel, Word, and PowerPoint)
Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, looks beyond the obvious and doesn’t stop at the first answers
Learning on the Fly – Learns quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, and enjoys the challenge of unfamiliar tasks
Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, arranges information and files in a useful manner
Drive Results – Can be counted on to exceed goals successfully, bottom line oriented, pushes self and other for results
Timely Decision Making – Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure, able to make a quick decision
Time Management – Uses time effectively and efficiently, values time, concentrates efforts on the more important priorities, gets more done in less time than others, can attend to a broader range of activities

Senior Manager, Retail Operations Integration Resume Examples & Samples

Master’s degree from an accredited university
5+ years in Retail in stock management or vendor management
2+ years in supply chain and operations
3+ years in project or program management
4+ years of managing a team of 4+ people
Proven analytical and ability to use data to manage metrics, drive improvements, and implement business cases
5+ years of advanced Microsoft Excel skills
Proven business judgment to manage financials, manage operations and deliver cost & Customer Experience goals
MBA, MS or MA (Engineering, Mathematics or Equivalent)
5+ years of expertise defining SQL queries
Experience in high value large items/ heavy bulky products
Understanding current logistical solutions and developing new technical and operational products
Outstanding customer insight

Senior Manager, Retail Operations, Seapac Resume Examples & Samples

Prepare weekly and monthly SEAPAC retail related reports
Analyze and interpret retail trends across SEAPAC
Devise reports to track KPIs and SSE driven retail operations priorities
Perform productivity analysis to drive efficiencies
Consolidate all retail related reports for routine business updates
Track and benchmark (internally & externally) the markets’ performance, identify areas in need of support and develop projects with the markets to improve performance
Acts as SPOT Point Person for Retail Operations SEAPAC
Master User and main contact/administrator for CORP and GROW across SEAPAC
Assist in consolidation of reports on tactical, clearance, incentive and competition updates across SEAPAC
Acts as coordinator on subjects surrounding Global Retail Standard Operation procedures and ensure full implementation and tracking of the Global Store Operations policy framework
Drive Omni channel mindset in stores and enable teams to use Omni channel tools to the full extent
Contribute to discussions e.g planning sales incentives and staff motivation programs
Coach and develop District Managers to ensure high quality performance. Facilitate best practice sharing across the markets
Participate in group business planning and monitor results and policies of competitive organizations when preparing future plans and strategies

Senior Product Manager, Retail Operations Resume Examples & Samples

5+ years business experience project / product management, P&L management, operations, financial analysis or customer service preferably with ecommerce or retail experience
Data analysis, problem solving and project management skills
Excellent skills in Excel or other Business Intelligence or Analytical tools
Strong computer skills, working in multiple applications, especially the MS Office Suite
Master’s degree (MBA, Math, Engineering, Science)
Exceptional interpersonal and communication skills, both written and verbal
Possesses excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
Experience with SQL a plus
Thrives in a high energy environment where tactical and strategic activities are expected to be driven in parallel
Strong database and computer skills

Manager, Retail Operations Resume Examples & Samples

Manage all operational processes, policies and functionality related to merchandise management, security, loss prevention and facility maintenance
Ensure that the facility meets all company standards and expectations with regards to presentation, safety, functionality and security and complies with all relevant local, State and Federal regulations
Partner with Store Managers, District Managers and corporate partners to create shortage action plans with the goal of minimizing loss and ensuring ongoing compliance
Audit shipping records on a weekly basis and partner with Store and District Manager to resolve any discrepancies
Manage inventory audits and work to reconcile any inventory discrepancies
5+ years of retail operations experience at the corporate level required
1+ year of previous retail managerial experience in a customer service focused retail environment required
Experience with denim and apparel environment preferred
Strong computer skills- proficient in Excel and Word

Manager Retail Operations Resume Examples & Samples

A minimum of 4 years retail management experience, including merchandising, inventory management, budgets, and reporting, is required
A minimum of 2 years of demonstrated experience leading teams is required
Experience with vendor management and leading the relationship, including developing KPIs and measures for success, is required
Knowledge of fashion brand names, fashion trends, and market trends is required
Must be able to work collaboratively with internal teams to drive superior results
An excellent communicator, both verbal and written, and highly organized, with excellent follow-through ability
Knowledge of uniform programs including textile production and tailoring strongly desired
Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring

Manager, Retail Operations & Administration Resume Examples & Samples

Provide seamless support to the EVP, Retail in pursuit of the company’s goals
Understand business priorities and proactively look for ways to improve processes to create efficiency and scale for the leadership team, ranging from organizational communication mechanisms to planning business meetings
Review and copy/edit business documents and presentations with a high level of accuracy
Manage Salesforce.com reporting and administration
Generate periodic sales reports, pipeline reports, prospect reports, etc
Customize and edit PowerPoint presentations
Prepare board decks, QBR materials and exec staff materials as needed
Develop prospect lists and perform the underlying research
Prepare research material on executives and companies prior to meetings
Write emails and place phone calls to retailers in efforts to book meetings and phone conferences
Create and maintain a comprehensive retailer contact database
Administer contract execution and expiration dates
Manage complex calendaring, scheduling and travel (domestic and international)
Plan the calendar and facilitate the integration and prioritization of business activities and travel
Complete expense reports
Organize team meetings, conferences, and social events
Develop excellent working relationships with Executive Assistants with the team and across the global organization as well as with Finance, HR and Legal partners
Anticipate challenges and plan accordingly ahead of need
Have fun while working and help others to do the same
High levels of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is required
Strong verbal communication skills with the ability to liaise clearly and effectively with senior leaders and external partners
Exceptional written and oral communication skills, high attention to detail, bias for action, detailed planning, time management and organizational skills are required
Use of personal initiative and good judgment within established guidelines
Organize, prioritize and coordinate multiple work activities with the ability to meet deadlines
Strong teamwork skills, and a strong ability to offer suggestions and improvements to process and work effectively across a range of personalities
Proven ability to manage projects, work under pressure and consistently make deadlines
Demonstrate ability and willingness to continuously acquire new competencies and accept new challenges
6+ years sales operations and/or sales support experience
Proficient with Microsoft Office (Word, Excel, and PowerPoint) Salesforce.com, and G Suite Products (Gmail, Drive, Docs, Sheets)

Manager, Retail Operations Resume Examples & Samples

Directly partner with Rejuvenation brand and store leadership in the management of general operations for all retail stores. Provides support as the subject matter expert in all areas of store operations
Act as liaison with WSI Retail Operations team to communicate and implement WSI operational initiatives to Rejuvenation stores, aligning RJ processes to be consistent with WSI brands, while identifying and tailoring to the specific needs of the brand when necessary, especially around Information Technology
Ensure development, coordination, communication and execution of operational policies and procedures across brand and cross-brand groups
Act as change agent in identifying operational gaps and opportunities for improved performance in stores. Develop and implement operating procedures to maximize efficiencies and overall performance
Manage new store opening processes, developing tools to support the brand for rapid growth, in addition to acting as project manager for new store openings
Ensure coordination of operational projects with cross-functional business partners (including inventory management, merchandising, and Information Technology)
Develop enhanced operational support resources and tools (i.e. onboarding materials, training resources, operational process tools, etc.) for district and store management teams to enhance store operational efficiencies and effectiveness
Conduct annual operational audits, identifying opportunities and holding teams accountable for operational compliance
Act as key liaison with Brand and Direct Marketing- provide operational feedback and expertise for Marketing projects, responsible for store direction and materials to support projects
3 -5 year's prior retail management experience with demonstrated proficiency in retail operations
Strong project management and creative problem solving skills; including experience with Excel and project management tools
Excellent organizational, time management, and prioritization skills
Ability to travel required
Ability to work independently and collaboratively when needed. Demonstrates strong initiative, ownership, follow through, and attention to detail

Assistant Manager, Retail Operations Resume Examples & Samples

Ensure that high quality standards of food and service are maintained at all times
Establish food quality, sanitation and service standards as well as supporting expectations, and continually monitor
Work collaboratively with Culinary Manager to develop and refine menu offerings, concepts and special events
Regularly meet with staff to communicate changes, reinforce expectations, and maintain morale
Perform routine audits and share results with staff
Lead and direct supervisory, union and student staffs
Communicate effectively to foster good working relationships among workforces
Monitor and control labor hours to adhere to budget
Assist in hiring and oversee training
Develop training methods to continually improve and refine operational procedures and outcomes
Create and maintain a collegial work environment
Order food and supplies and oversee related operational aspects
Oversee and ensure proper production, preparation, and service of menu
Oversee cash and inventory control; track financial performance of units and take steps to ensure positive results
Establish and maintain inventory files
Stay professionally current, attend trade shows, seminars and conferences, and apply knowledge to operation
Achieve and maintain RI Food Safety Managers license
Associates degree in HRI or related discipline required; Bachelor’s degree preferred
3 years experience in food service management with progressively increasing levels of responsibility, preferably in a retail dining environment. Equivalent combination of education and professional experience would be acceptable
Demonstrated effective communication, leadership, conflict resolution and training skills
Ability to prioritize, problem-solve and work independently
Demonstrated ability to adhere to budgetary guidelines
Sensitivity to a diverse customer population
Experience with electronic POS (point-of-sale) systems and cash flow analysis
Competency using MS Office suite including Word and Excel. Experience with menu and recipe management and/or automated time tracking system preferred
Culinary knowledge and/or experience preferred
Ability to work a flexible schedule which may include early mornings, evenings, and weekends
Current driver’s license and safe recent driving record
RI Food Safety Certification is preferred/ willingness to obtain within one year of hire required

Manager, Retail Operations Resume Examples & Samples

Develop communication, education and provide training in operational excellence for gallery teams. Including the ability to audit and assess processes quickly
Partner and collaborate with cross-functional partners such as Visual, Merchant, Allocations, Inventory Control, IT, Distribution Center, Home Delivery Operations, Supply Chain Logistics, Transportation and Loss Prevention Teams to lead to solutions and assess opportunities for improvement
Generate and lead programs and practices to ensure efficient and cost-effective operations in our galleries
Create and maintain best practices and policies for the galleries in inventory management
Identify, recommend and implement process improvements
Analyze gallery inventory data and promote inventory integrity across all channels of the business
Provide leadership, coaching and mentoring as appropriate

Senior Manager Retail Operations Resume Examples & Samples

Position is remote. Can be located on the west coast or in the northern half of the US
Achieve sales and profit objectives through ongoing monitoring and achievement of key metrics by region and overall assigned geography
BA/BS degree in Business, Finance, or related field of study required
3–5 years of experience working in a retail outlet store business
2-4 years of experience managing a field team
Must be receptive to feedback
Experience managing, motivating, and developing team members
Must be able to work in a fast-paced team environment and meet deadlines while managing multiple projects
Travel Required – 70% of time

Manager Retail Operations Transformation Resume Examples & Samples

Bachelor’s degree from accredited university
6+ years of combined retail or wholesale industry and consulting experience in retail operations performance improvement, merchandising, pricing, inventory management, workforce management, and supply chain optimization
Demonstrated ability to successfully lead teams and develop people
Performed above expectations in previous professional roles
Professional competence in Microsoft Excel and PowerPoint
Must live within commuting distance to one of Deloitte’s consulting offices

Manager, Retail Operations Resume Examples & Samples

Bachelor’s degree or equivalent work experience in Facilities Management / Operations Management with technical emphasis
Minimum of 10-15 years of applicable work experience
Strong organizational and management skills; ability to meet deadlines
Strong interpersonal and supervisory skills
Knowledge of real estate and building operating systems
Ability to handle multiple projects in various stages of completion
Computer proficiency in CMMS systems and Microsoft Office Suite

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