Sales Service Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the sales service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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E Schowalter

Emma

Schowalter

7354 Schultz Route

Los Angeles

+1 (555) 164 5187

7354 Schultz Route

Los Angeles

Phone

p +1 (555) 164 5187

Experience Experience

New York, NY

Sales, Service, & Marketing

New York, NY

Boyer, Langosh and Bechtelar

New York, NY

Sales, Service, & Marketing

Efficiently manage workday as determined by Management
Assist in developing and delivering customized programs, events, and benefits to drive loyalty within assigned account base
Assist Manager of Events and Programs with season ticket member events set up and break down
Work with Corporate Sponsorship to develop, enhance, and implement sponsors in a creative way into game nights
Create first-class entertainment features, compelling statistical information and work to always engage fans in a positive manner
Manage a wide range of internal and external partners to coordinate work and effectively keep projects on track
Maintain a working knowledge of stadium and department policies and procedures to effectively assist with general questions

Chicago, IL

Sales & Service Associate

Chicago, IL

Ondricka and Sons

Chicago, IL

Sales & Service Associate

Work outdoors during all weather conditions
Makes referrals to other bank business lines and third party partners
Excellent punctuality and work attendance history
Provide excellent customer service
Assist customers with various post rental inquiries that involve the rental and billing process
Responsible for meeting individual productivity goals set by Manager
Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts

present

San Francisco, CA

Sales Service Executive

San Francisco, CA

Robel, Balistreri and Mueller

present

San Francisco, CA

Sales Service Executive

present

Provide New Business development/account knowledge and offer insights on working accounts, new accounts, opportunities, and industry
Develop financial justifications, prepare proposals, make presentations and perform necessary follow-up for successful closing of the sale
Exposure to sales executives & management during account development and negotiations
Work alongside AEs to develop strategic approach to increasing VH1 and Logo share in the marketplace
Work closely with Pricing/Planning Groups developing media plans
Work closely with Ad Operations and Pricing/Planning Groups developing media plans
Build/create sales strategies and proposals with Account Managers

Education Education

Bachelor’s Degree in Engineering

The University of Texas at Austin

Bachelor’s Degree in Engineering

Skills Skills

Proficient in basic computer software programs
Strong organizational skills, time management skills and attention to detail
Strong written and verbal communication skills; excellent presentation skills
Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work independently without supervision, be self-directed and demonstrate initiative
Ability to meet tight deadlines and work well under pressure
Ability to prioritize and manage multiple tasks/projects
Strong analytical capabilities and experience with creating/tracking budgets and sales goals
Ability to take direction without managerial follow-up
Self-motivated with a positive and personable attitude

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15 Sales Service resume templates

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Cib-ts Sales & Service F&BM Internship, Based Resume Examples & Samples

Intern to Regional Business Managerfor TS LatAm Corporate & NBFI, Banks & Broker Dealers Sales Teams,Client Service Team
Manage sales client coverage cycle,where we open a monthly window to assign clients to sales people
Partner with senior businessmanagers on initiatives for the TSS Latin America Sales Force such as annualTS/GCB Account Planning, client experience surveys, change readiness, businessresiliency, etc
Bi-weekly sales meeting documents
Liaise with LatAm Planning andAnalysis on the expense and headcount plan for the sales and service teams
Deliver existing reports to thesales team such as Executive Management reports, Managerial Tool Reports,Weekly Pipeline Reports, Etc
Lead ad hoc projects such as clientreview
Support building of weekly ClientDecision Making Committee Agenda, document agenda and minutes on SharePoint
Students of Finance,Accounting, Economics, Business Administration
Graduation in Dec/15 or later
Knowledge of MS Office andvendor software – Advanced Excel, PowerPoint, MS Dynamics, etc
Business processes andprocedures
Quality & performancetools such as TS Sales Scorecards
Treasury & SecuritiesProduct knowledge
Regulatory requirements

Sales & Service Team Intern Resume Examples & Samples

40% In-office Activities Assisting full-time staff with fan mailings and communications, researching to create new leads for Department, courtesy calls to customers, performing other data entry/cleanup and game day preparation
10% Off-site Activities Represent the LA Galaxy for public appearances; assist Galaxy sales staff with execution of clinics, player appearances, youth soccer registrations, and other events
Excellent writing, telephone, and inter-personal skills
Proficiency in Microsoft Word, Microsoft Excel, and Internet use
Enthusiasm for/or experience in professional sports sales
Familiarity with basic tenets of customer service
Punctuality, thoroughness and attention to detail
Ability to interact professionally with fans, staff and players
Comfort working alone or in teams
Flexibility and tolerance for fast paced environment
Must have a reliable form of transportation

Sales Service Executive Resume Examples & Samples

Deliver timely, effective sales materials to support the efforts of New Business sales team
Create compelling, customized presentations
Compile research and analysis
Account management and research/presentation preparation for all members of New Business sales team, working across Nickelodeon Kids & Family properties including
On-air (Nickelodeon, Nick at Nite, TeenNick, Nicktoons, Nick Jr)
Online (Nick.com, Neopets.com, NickJr.com, ParentsConnect.com, Shockwave.com, TeenNick.com and AddictingGames.com)
Mobile
Recreation (tours, Nick Universe at Mall of America, Nick Hotel, Nick Cruise)
Craft strategic presentations to help sell through media and marketing
Prepare with pre-call strategy and research (pull spending, articles, annual reports, Hoovers and Lexis Nexis information)
Present and interpret supporting research (TV research such as Nielsen ratings, MRI, etc and Digital research such as Comscore)
Interpret client needs and help develop creative integrated marketing concepts
Provide New Business development/account knowledge and offer insights on working accounts, new accounts, opportunities, and industry
Ensure all deliverables are met on closed accounts and provide updates to client/agency
Serve as lead on smaller accounts (as allocated)
Develop sales tools and projects for team use
Prospect for new accounts for team and oversee new leads pipeline
Build relationships internally at MTVN and externally with clients and agencies
Understand how to work with clients and tactfully handle issues and objections
On-air and online media planning acumen
Media Math
Interest in sales and business development
Must demonstrate excellent interpersonal skills to interact with internal and external clients

Sales Service Executive Resume Examples & Samples

Customize presentations for clients, providing most effective information to drive budgets
Research target accounts & create strategy to break new business and increase share Manage and implement marketing executions across the suite; Music or Kids & Family or Entertainment or Digital
2-4 years’ experience
Highly skilled in PowerPoint development (able to build slides and story line)

Sales & Service Contact Center Supervisor Resume Examples & Samples

Leads non-exempt Associates to strive for and deliver a First Customer Focus in the service, sale or support of Kohl's Customers
Handles customer inquiries and resolves issues that have been escalated from Associates and /or other Coordinator Teams
Acts impartially to coordinate open and honest communication between Associates and other areas/teams within the business
Previous supervisory or related experience
Ability to maintain composure in a fast-paced call center environment

East Bay West-sales & Service Specialist Resume Examples & Samples

Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention
May be required to work Saturdays and or extended hoursQualifications
Bilingual in Cantonese/Mandarin (fluent verbal and written) skills
Ability to generate new business by outbound calling and by reaching out to the local community
Demonstrated leadership and assertiveness

Sales & Service Executive Danish Speaking Resume Examples & Samples

To answer inbound calls from both internal and external customers and deal with all types of enquiries promptly and to recognize and convert sales opportunities
Responsible for entering phone orders onto the ERP system in an accurate and timely manner
Problem solve delivery, pricing and order queries
Complete all administration duties on a daily basis
Proficient in using Word, Excel and other applications as required
Use of Oracle would be advantageous but is not essential
Golf knowledge desirable
2 years’ experience within Customer Service or Sales background

Z-sales & Service Specialist Resume Examples & Samples

Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service
Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise
May be required to work Saturdays and or extended hours
Minimum of one year of successful sales experience in a goal and/or incentive-based environment within the past three years
Pass pre-employment assessment
Minimum of six months cash handling experience

Universal Banker Sales & Service Specialist Resume Examples & Samples

Skilled in optimizing sales opportunities to existing and walk-in customers
Excellent oral and written communication skills with exceptional influencing skills
Demonstrate problem-solving, teamwork abilities and ability to be proactive

Sales & Service Workforce Analyst Resume Examples & Samples

Run ad-hoc reports, compare data and evaluate trends in key operational areas
Perform data mining and investigation of operational impacting issues to determine root causes
Create call center forecasts and provide optimal scheduling to meet needs
Review schedule change request as necessary
Provide and create New Hire Schedules and Department Shift Bids
Maintain Workforce Management SOPs
Provide various WFM Presentations such as New Hire Presentations
Assist as backup to WFM Team Members when necessary
Analyze historical volume trends and intra-week/day call volume patterns, incorporate trends into forecast projections to determine performance impact
Work in partnership with leaders to ensure effective operational planning in support of Customer Service Delivery objectives
Monitor real-time performance, adjusts off-line activities and provides guidance to leadership for weekly and daily planning to ensure a consistent customer experience
Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems
Must possess excellent computer skills including extensive spreadsheet knowledge and word processing. Windows based software and Microsoft Excel a must
Basic Knowledge of building databases in Access is highly desirable
Must have the ability to multi-task, effectively prioritize work and continually meet deadlines
Must have ability to work in an environment with minimal direct supervision, where a high degree of creativity and latitude is expected
Must possess excellent verbal and written communication skills, strong interpersonal skills required, possess basic math ability, as well as the ability to create, interpret and trend statistical measures
Must possess excellent organization skills and the ability to handle multiple duties and priorities simultaneously in a fast-paced environment
Strong follow-through skills, attention to detail and ability to produce work with a high degree of accuracy required
1-3 years Workforce Management experience using Workforce Management software with a preference of Aspect eWFM
3-5 years in a call center environment
A basic understanding of Avaya CMS reporting system

Sales Service Executive Resume Examples & Samples

Build and create sales strategies and proposals with Account Manger
Work closely with Channel On-Air & Online Advertising Sales, Research and Promotions Marketing to identify sales opportunities
Work closely with Ad Operations and Pricing/Planning Groups developing media plans
Build and nurture relationships with both agency and clients
Create sales presentations for target categories, accounts, upfront and pre-post reports for convergent sponsorships
Coverage of list in Account Manager’s absence
Develop presentations and proposals to aid throughout the sales process, execution and recap stages
Prospect new clients by researching competitive Internet sites, trade publications and available research tools (AdRelevance and Media Metrix) and prepare weekly analysis on the type of advertising that is being used
Competitive Tracking
Exposure to sales executives & management during account development and negotiations
Facilitate the growth of the SA via management of campaigns, deadlines, creative, tracking, reporting and campaign final/post F buy reports

Sales & Service Executive Resume Examples & Samples

To make outbound calls to a specific account base to develop and convert sales opportunities
Sales skills, questioning techniques, objection handling and Closing
Proficient in using Word, Excel, Comfil and other applications as required
Educated to minimum of A level or equivalent standard

Sales & Service Supervisor Resume Examples & Samples

Motivates to achieve aggressive contact center objectives while maintaining low levels of attrition
Builds teams and promotes teamwork through consistent interaction, effective coaching and unifying team members to create an engaging environment
Leads teams through projects and initiatives
Recognize employees’ performance/behaviors, provide constructive feedback for improvement along with acknowledgement of successes, and document coaching discussions appropriately
Must be a champion of change management
Contributes as a team player when working side-by-side with various levels of leadership in the business
Leverage current tools and technology to assist in the management of a Work at Home environment
1 year experience leading and developing employees
Demonstrated ability to lead teams through projects and initiatives
1 year experience successfully using effective coaching, mentoring, motivating and problem resolution skills
Strong interpersonal, communication and problem solving skills
Proven ability to work independently, as well as in a team environment, to accomplish a common goal

Sales Service Executive Resume Examples & Samples

Research target accounts and create strategies to break new business and increase market share to identify 'best practices' and trends across social media platforms
Work closely with editorial, sales, analytics and other key cross functional business teams and leaders to assist in creating social media vision, strategy and planning across music and entertainment properties, shows and tentpole events
Become an expert in use and deployment of the Integrated Marketing social analytics dashboard tool Echograph
Provide administrative assistance in the creation of presentations, collation of materials for both external and internal meetings and travel arrangements
Strategic planning and marketing background preferred
Highly skilled in PowerPoint development (able to build slides and story lineSelf-Starter with excellent communication skills, strong organizational skill and detail oriented

RBC Global Asset Management Intern Program Sales & Service Resume Examples & Samples

General research
Liaising with multiple stakeholders
Presentation preparation/delivery
Exceptional academic record
Diverse range of extracurricular activities, including volunteerism
Proven approach to problem-solving and a solid work ethic
Exceptional communication skills, well developed listening skills, and ability to interpret client needs
Attributes of a team player
Proficient in the MS Office suite
Passion for financial markets and investing

Sales & Service Manager Nmls-119th Street Resume Examples & Samples

Bachelor's degree, or equivalent work experience
Four or more years of experience in operations, customer service and/or human resources activities
Minimum one year of supervisory experience
Strong decision-making and problem-solving skills
Excellent interpersonal and customer service skills
Ability to resolve complex customer and employee-related issues with minimal guidance
Demonstrated understanding of branch operations and financial products and services
Effective verbal and written communications skills
Experience having served in an assistant branch manager capacity or related role
Well-developed leadership skills

Sales & Service Manager Resume Examples & Samples

Ability to thrive in fast- paced environment
Strong multi-tasking, organization and prioritization skills
Lending experience

Sales & Service Specialist Resume Examples & Samples

Responsible for answering a high volume of incoming calls. Enthusiastically communicates with Talbots customers via telephone or in writing via chat and email. Maintains a positive tone and demeanor throughout the call while building genuine and personal rapport with customers
Accountable for becoming proficient and remaining updated on all order entry systems and system tools for use during each customer call
Engages customers and keeps them excited about their shopping experience using a consultative approach to the sale
Uses all tools and resources available to resolve customer needs in one call
Employs sound judgment in the resolution of problems while upholding Talbots Customer Service standards. Offers solutions that meet or exceed the customers’ expectations
Positively communicates to customers Talbots policy and procedure as appropriate
Protects customer information in accordance with established PCI requirements
Accountable for answering all customer questions accurately, completely and in a timely manner with a professional and positive demeanor
Accountable for acquiring and maintaining the most current features and benefits of merchandise in order to enhance the customers’ shopping experience by offering wardrobe options which will compliment her look
Proactively listens to customer to determine what additional merchandise may benefit her wardrobe and offers different options to her
Stays abreast of and ensures customers are informed of all sales promotions offered by the company
Successfully completes all continuing education on merchandise, procedures, and customer service skills
Consistently meet or exceed established metrics and Service Standards
Transfer/route customers to the proper department in a professional manner when necessary
Consistently in compliance with attendance and punctuality adherence
Complete any assigned miscellaneous and/or specialized duties and tasks required to ensure on-going customer satisfaction and achievement of center performance goals

Sales & Service Executive Danish Speaking Resume Examples & Samples

Responsible for entering phone orders onto the ERP (Comfil) system in an accurate and timely manner
Fluent in Danish – this is essential
Golf knowledge

Sales & Service Executive Sweden / Finland Resume Examples & Samples

To make outbound calls to the respective ASM’s A & B account bases to proactively get “ahead” of issues whilst recognizing and converting any sales opportunities
Investigate inventory availability and advise customers accordingly
To be proactive and inform customers in advance of stock issues
Carry out ad hoc duties to meet the needs of the business
To understand the Companies Health and Safety Policy and your responsibilities and comply with the policy at all times
Composure
Experience of Negotiating
Experience of Conflict Management
Experience of working within Customer Service and/or have a Sales background

Sales & Service Specialist Coordinator Resume Examples & Samples

Strong organizational, analytical and communication (written & verbal) skills
Exceptional client service skills, with the ability to multi-task
Strong computer skills to include: Word, Excel and PowerPoint

Branch Sales & Service Associate Resume Examples & Samples

Knowledge of and ability to provide products and services available through the retail banking branch
Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines
Knowledge of and the ability to identify and engage potential opportunities in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact
Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being
Ability to utilize tools and techniques for understanding the needs of customers; markets to clients a full suite of bank products. Promotes financial ideas and solutions from new or existing relationships resulting in increased revenue generation

Sales & Service Specialist Coordinator Resume Examples & Samples

2 years administrative support experience is required, preferably in the areas of wealth management, investment or financial services industries
Excellent written and verbal communication skills is required
Ability to effectively multi-task is critical
Strong organizational and analytical skills required

Registered Sales & Service Specialist Coordinator Resume Examples & Samples

6 years administrative support experience is required, preferably in the areas of wealth management, investment or financial services industries
Exceptional client service skills is required
Strong computer skills to include: Word, Excel and PowerPoint skills

Sales & Service Resume Examples & Samples

Customer service and cash handling experience required
High school diploma required; college degree preferred
One year of retail banking experience with a focus in sales preferred (SSA I); Two years of retail banking experience with focus in sales preferred (SSA II)
Meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history report and review of credit report (SSA II only)
Exhibit a professional, helpful attitude along with the ability to positively interact with customers and co-workers
Ability to identify customer needs and implement an effective solution in a rapidly changing environment
Able to lift up to 50 pounds throughout the day

Sales & Service Section Manager Resume Examples & Samples

Support Building a Stronger Workplace by leading employee satisfaction team action planning discussions and change efforts
Work closely with telephony team to develop, maintain and optimize contact routing solutions
Work closely with the WFM Team to utilize software to ensure appropriate staffing at all times and ensure efficiencies between the Sales and Service Teams, Advocate Team and Operation Support Team to include the measurement, planning and controlling of all non-phone related activities (i.e. vacation, training, meetings, and other non-phone activity within each business group)
Collaborate with the WFM Team to ensure Real-Time monitoring of aspect Real-Time Adherence, Intra-Day Performance, staffing and service measures (AABD, Delay, and Service Level), react to fluctuations in these areas based on established procedures
5-7 years relevant experience required
3-5 years leadership experience in coaching, developing and mentoring
3-5 years Call Center Management including finance experience
Strong evidence of customer focus

Sales & Service Executive Resume Examples & Samples

Process a wide variety of calls, identify service problems and initiate appropriate action
Maximize upsell opportunities on inbound customer service phone calls
Work with Area Sales Managers to coordinate outbound sales and service phone calls
Utilize effective oral and written communication skills to identify problems and achieve the best solution with internal customers in other Departments (Credit, Shipping, etc)
University degree (or equivalent) in a business related field preferred
Must demonstrate a superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills
Excellent communication, interpersonal and influencing skills are paramount
Unparalleled organization skills with the ability to conduct several, high priority projects with a keen attention to detail required

Polo Director of Sales & Service Resume Examples & Samples

Partner with talent acquisition to acquire, retain and develop the best in class talent. Continuously networks and recruits to build talent database for external bench
Foster an inspiring team environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders
Coach and mentor staff to achieve optimal results through proven behaviors and strategies and provide immediate "in the moment" feedback to all employees, through active floor presence and engagement with the customers and team members
Creates effective succession plans and conducts career pathing conversations with high potential employees to build internal bench strength
Partner with Senior Management to develop operating budgets, development plans and accountable action plans
Directly responsible for sales performance in assigned store, ensuring sales, margin and KPI goals are met
Ensure proper zone coverage by reviewing optimized schedule and partnering with direct reports to provide an optimal customer experience
Builds partnerships on all levels through effective communication (up/down/lateral) and engagement. Puts the good of the team above individual needs
Provide constant feedback to buyers, planners, product presentation, creative presentation and senior management to identify current, mid and long term business opportunities while meeting strategic business goals
Achieve store shrinkage results: establish, implement and execute SAP guidelines
Lead management planning sessions, markdown process and floor maintaining process
Direct the execution of the promotional/markdown strategies and programs assuring they support sales and profit objectives
Monitor all store standards partnering with cross-functional teams to maximize sales and profit
Proactively plan and delegate daily to consistently create a memorable customer
Experience
Ensure consistent presentation standards are met, through partnership, planning, and execution

Customer Sales & Service Intern Resume Examples & Samples

Work collaboratively within the Community and take on work prioritized by Commercial Community Manager and/or Senior Manager Support and/or Designate
Direct all workflow escalations or problems to Commercial Community Manager and/or Senior Manager Support and/or Designate for resolution
Participate in Community huddles at the discretion of the Commercial Community Manager
Escalate continual problems surrounding lack of due diligence or adherence to processes to the Community Manager
Accounting knowledge and experience analysing financial statements
Learning mindset, flexible, ability to work in a dynamic, changing environment and keen on continuous improvement
Ability to deal with confidential materials in an appropriate and professional manner
Self-motivated with the ability to work well in a team environment
Strong time/priority management skills
Completion or close to completion of Post-Secondary Education in accounting or finance

Customer Sales & Service Resume Examples & Samples

Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following policies, standard procedures and processing schedules and deadlines. Maintain appropriate audit trails
May problem-solve escalated issues from more junior staff, as appropriate
Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures
Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts
Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and controls
1 to 2 years of related experience
Knowledge of standard desktop applications used by the business unit
Good knowledge and understanding of the business unit’s key products and services, processes and controls
Good understanding of risk and regulatory requirements of the role
Basic knowledge of departmental systems and applications
Good investigation skills
Good prioritization skills

Regional After Sales Service Manager Resume Examples & Samples

Management of post sales service, customer support, consumer support and warranty related operations in the Region
Define and implement plans for the continuous improvement of the After Sales activities in the Region
Ensure local application of After Sales Service Guidelines and Policies defined by the Head of Global Logistics or the Regional Logistics Project Leader
Propose and implement actions in order to achieve and improve the Service Level targets in the different markets
Propose and implement actions in order to guarantee that the service order process is carried out efficiently
Guarantee proper delivery of After Sales Services in the Region (returns, warranties, etc.) in line with Divisional Policies
Guarantee operating metrics, measure performance and provide timely reporting to Regional COO and Head of Global Logistics
Proven track record of results achieved within a structured, multinational environment
Ability to work within fast growing environments and to contribute to build a new organization
Experience in change management projects involving organization, information systems, business approach
Knowledge of after sales services and/or customer service
Analytical skills and problem solving attitude
Flexibility, hands-on approach, ability to handle multi-tasks
Entrepreneurship, innovation attitude, exceptional commitment to teamwork
Mature personality, self motivation, positive attitude
Excellent Knowledge of Excel, Access, Power Point
Experience with SAP implementation and use
High level of written and oral communication skills in English

Sales & Service Executive Danish Speaking Resume Examples & Samples

Utilize CRM system to record, track and manage all customer interactions
Provide sales and service support to multiple Area Sales Managers by helping them reach annual sales targets
Maintain and enhance customer relationships by building trust and resolving issues promptly and completely
Develop and maintain a strong, mutually beneficial working relationship with TaylorMade-adidas Golf Ambassadors or other key influencers within assigned territories
Full knowledge of TMaG’s infrastructure as it relates to shipping and order processing
Project a positive, helpful attitude while being an active listener to attend to multiple tasks and responsibilities
Contribute to team and company success through regular, ongoing training programs as administered by team leads, trainers and Human Resources
Maximize time and effectiveness on the telephone with customers
Performs other related duties and assignments as required
Mastery of the English language and fluency in Swedish, including superior written and verbal communication, interpersonal and persuasion skills
Successful experience in “team” service setting is mandatory
Active listening skills and customer service orientation mandatory

Sales Service Executive Resume Examples & Samples

Must have a minimum 2-5 years of media sales experience with proven sales track record
Must have working knowledge of the TV, Digital (or ideally both) ad marketplace
Sports Sales Experience a plus
Working knowledge of how to read/build TV Media plans a plus

Sales / Service Account Manager Resume Examples & Samples

A relationship-oriented leader. Serve as customer facing first point of contact
Considered the SBU point of contact and leader/coordinator of local activities, meetings, sales events, customer conferences, charity functions, supplier symposiums, etc
Establish knowledge of company products, markets, and aftermarket customers
Provide liaison between customers, and internal company resources for new business pursuits, program reviews, delivery, quality, and in service product needs
Prioritize account growth opportunities to meet current growth expectations
Weekly Supplier Performance reports - access and distribute: schedule, Quality Notifications, Return Material
Continuously analyze customer base in order to evaluate and report changes to customer demand
Assist in preparation and delivery of customer presentations
Ensure customers are aware of company capability and receipt of request for proposals and overall pursuit capture tracking
Manage customer pursuit activity
Develop and execute program capture strategies for new business opportunities
Organize customer meetings at customer location for pursuits, program reviews and issue resolution meetings
Acquire knowledge of competition, their products, and markets
Develop competitive strategy for commercial and technical proposals using knowledge of the market
Assist with new program contract negotiations and program management
Support OE production line when requested to ensure quality targets are achieved, provide problem diagnosis and facilitation of repair requests
Support company in requirement definition meetings on new product development and product changes
Interpret, execute and manage SIS-wide policies and procedures
Provide market assessment and leadership for new product development
Respond to business requests in a timely and professional manner
Proactively review and institute Technology Market Assessments
General Management

Csc Sales & Service Consultant Resume Examples & Samples

Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. Maintain detailed
Provide superior customer service with all customer interactions. Evaluate customers' potential product needs and make appropriate
Work in a fast paced, high-volume environment and, where applicable, cover multiple store locations throughout the operating area

Universal Sales & Service Banker Resume Examples & Samples

Process a variety or routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing
Knowledge of policies and procedures, and the demonstration of the ability to apply this knowledge to real situations and customer interactions and escalate when appropriate
Excellent interpersonal and communication skills (both written and verbal)
Strong computer skills (Windows based applications)
Experience being evaluated/surveyed by customers is preferred
1-2 years in financial services, sales or retail industry is preferred, as is the ability to cross-sell products and services

Universal Sales & Service Banker, Hanover Resume Examples & Samples

Demonstrate a strong understanding of industry trends and how they impact the customer
Demonstrate a high level of courtesy and efficiency with customer, continuously exceeding expectations with servicing skills
Identify and act upon opportunities to refer customers to specialists in other lines of business
Demonstrate a thorough knowledge of Woodforest National Bank capabilities, educating customers whenever possible on alternate delivery methods and channels
Support Woodforest National Bank’s strong risk management culture through awareness, knowledge and sound decision making
Ensure operational and financial safety and soundness. Awareness of the environment, the situation and the customer; leverage Branch Management as a tool for managing risk
Thorough understating of systems and processes
Strict adherence to established policies and procedures
Use sound judgement when making sound decisions

Sales & Service Coordinator Resume Examples & Samples

Load transportation for the Group Sales and Service Office for group events
Would work on specific event dates, a couple of hours at a time
Will greet guests
Will need to call the venue when the shuttles depart to let them know guests are on their way
Strong knowledge of the Vail Valley - strongly preferred
Able to read, write, speak, comprehend and understand English fluently - required
Able to lift and carry 25 lbs - required
Previous experience interacting with high end clientele - preferred
Knowledge of Beaver Creek and/or Beaver Creek Group Sales - preferred
Able to work nights and weekends; most Saturdays will be required
An outgoing personality and enjoy dealing with people on the phone and in person

Sales & Service Command Center Manager Resume Examples & Samples

Strategy and management of HSN Command Centers (24 x 7, 365 day operation)
Execution of daily and weekly staffing plans to meet business objectives with Customer Care Production team (including on-site, WAH and outsourced agents)
Strategic and tactical goal/metric setting to meet business, financial and team objectives
Continuous process improvement, standardization and implementation
Analysis of daily, weekly and monthly business results and communication of results
Management of Command Center budget and related business costs (licenses etc…)
Tech support for all WAH agents
Emergency operations business leadership (Hurricane etc...)

After Sales Service Supervisor Resume Examples & Samples

Manage service department team
Manage key workflow of SAV (After Sales Service) department and requests for jewelry and watches
Work closely with sales and training department on new training materials and updates
Repair customer and stock watches to Gucci standards
Evaluate/QC jewelry repairs
Evaluate/QC watches for repair
Repair and polish watch cases and bracelets on a timely basis
Maintain data base and excel reports
Work with customer service department on repair issues
Maintain and order tools and equipment for workshop
Work with management on issues to improve performance and productivity
Partner with Italy to resolve jewelry issues and with Switzerland on watch issues
Answer technical questions from customers, accounts, customer service, account representatives and upper management
Craft Guide Lines for service work policy and procedure
Oversee and work with sourced service centers in USA and Canada
Resolve escalated customer issues
Work with sales and forecasting teams on special requests and projects
Maintain and forecast annual budgets for SAV departments for USA and Canada

Float Sales & Service Rep-columbia Resume Examples & Samples

Prior customer service or money handling experience
Ability to identify, respond, and propose referral opportunities to customers
Ability to explain product concepts clearly and confidently to customers

Financial Sales & Service Manager Resume Examples & Samples

Improve the overall client experience by delivering a client offering focused on excellent service and client needs
Improve client satisfaction results by addressing client concerns in a timely and responsive manner; ensure client complaints are resolved at the first point of contact within the branch team
Proactively contacting clients by phone to identify potential client needs and book meetings to further discuss clients’ needs, where applicable
Continually strengthen client perception and experience in the branch by meeting the expectations of the Four Zones model
Participate in Joint Clients Meetings to build teams capability to ensure that we are meeting clients’ financial needs
Create a “one team” performance driven culture through active role modeling of leadership behaviors and championing CIBC's mission, vision and values
Consistently set context of employees work relative to CIBC and organization unit goals and objectives
Manage employee performance and clearly align performance and role proficiency to compensation
Develop employee capability to fulfill their role. Create a positive work environment where employee effort, both team and individual, is recognized on a day to day basis and issues are addressed in a consistent and informed manner
Develop and maintain an active pipeline of talent, select and hire the best candidates for all roles
Accreditation - Mutual Funds License, Branch Manager Exam
Two years experience as a mutual fund sales representative
Well-developed sales and service skills to achieve revenue growth, improve client experience and manage the business
Well developed sales and people management skills to hire, coach, develop, motivate, manage a high performing team
Well-developed leadership skills to create and sustain a positive employee experience
Developed interpersonal skills to establish and maintain strong relationships with clients, employees and partners
Developed compliance knowledge to manage credit, operational and regulatory risk

Remote Sales Service Manager Resume Examples & Samples

Strong technical competency
Team leadership skills in handling managing people, motivating, coaching,
Excellent communication skills, with the ability to speak other European languages being a benefit

Sales & Service Team Lead Resume Examples & Samples

Coaches and develops associates on selling/loyalty techniques and merchandising skills to achieve goals
Set example of selling behaviors including conversion of shoppers into customers, serving as an expert on merchandise features, building the sale and offering the Bloomingdale’s credit card as a benefit
Partners with Management team to administer performance appraisal and developmental conversations with associates as needed
Prior lead/supervisory experience within a retail store strongly preferred
Excellent communication skills, both in person and over the phone, with customers, peers and management
Ability to use register systems and other technology as needed

Sales Service Executive Resume Examples & Samples

Minimum 2-3 years of advertising sales or sales planning experience required with an emphasis on online ad sales
Must have a strong understanding & experience in media planning & online sales
Excellent interpersonal, communication, written & presentation skills
Proven ability to be self-motivating and work independently, as well as operate in fast-paced environment
Ability to create promotional concepts that enhance clients’ marketing efforts
Strong Media Math experience
Preferred experience working for a highly branded property
Proficient in Excel, Word, Strong PowerPoint, Photoshop, and screen grab software
Must have the ability to multi-task
Must possess the ability to articulate needs and provide direction in a clear and concise manner
Must be able to take ownership of a project from start to finish, under direction as needed

Sales Service Executive, dig Resume Examples & Samples

Manage and implement marketing executions across the suite; Music or Kids & Family or Entertainment
Supervise & educate Client Services Representatives/ Sales Assistants
Basic Qualifications
Minimum of 3 years experience in digital media ad sales
Media Math proficiency

Sales & Service Team Leader Resume Examples & Samples

Performs supervisory functions in the absence of the Store Manager or Assistant Store Manager
Strategies, develops, and executes visual merchandising projects with minimal direction, includes floor moves and production/daily maintenance of visual displays. Participates in merchandise restocking and replenishment
Flexible & dependable with work schedules including nights, weekends and holidays
Ability to motivate and provide feedback to sales team

Sales & Service Manager Resume Examples & Samples

Be held responsible for working out business development strategy, business plan and sales tactics of Pyroban Industrial Division for China market aligning with Pyroban group business development strategy
Be held responsible for building up & managing the sales and service team and leading them to achieve a series of measurable business objective set by company
Be held responsible for sustaining, developing and growing business of Pyroban Industrial Division in Greater China and Asia Pacific region
Be held responsible for maintaining and improving Key Accounts relationship and partnership
Be accountable for the profit and loss of industrial division of Pyroban China
Supervise ASA and service training programs with OEM and end users
Provide technical support to field service / troubleshooting activities with OEM / end users
Manage warranty claims and feedback quality issues to engineering and operation teams
A college or university degree or equivalent experience
Up to 10 years sales experience with decent technical background and knowledge in fork lift truck business
Self motivated, take initiatve and able to work independently
Must be a strong team player, able to deal with sensitive issues, mentor and coach the team
Should equip with previous account management experience and/or supervisory experience within the company
Generally requires travel within China and SE Asia to understand domestic and regional business conditions
Must be able to speak and write fluently in both Chinese and English

Wealth Sales & Service Analyst Resume Examples & Samples

Develop and maintain periodic leadership reports and analyses related to sales, marketing, training, and product initiatives that are meaningful and necessary to management in evaluating the sales and service effectiveness of various divisional programs
Maintain, enhance and generate periodic sales behaviors and results reports
Maintain, enhance and generate periodic actual production reports including those used to rank producers, regions and profitability of all teams
Utilize the sales and production reports to identify major trends and variances in the areas of deposits, loans, investments and other fee-based revenues, etc. within the Division and lines of businesses
Create a process to verify that teams are working with clients that meet the stated segmentation guidelines
Assist in maintaining relevant Online Channel and Information Technology resources including the implementation and management of online and other internal and external technology platforms
Perform various administrative tasks associated with relevant projects assigned to the team
Assist in the various stages and phases of project management as needed on Divisional initiatives
Bachelor's degree in accounting, business or marketing, or equivalent education and related training
One year of experience in analytical role within financial services industry or other related business
Strong project management and coordination skills previously demonstrated in a professional or financial services environment

Business Analytics Specialist Marketing Sales & Service Resume Examples & Samples

Support delivery of the Global UDB (G-UDB) business program objectives on a day-to-day basis across all EMS markets
Manage daily files and delivery to vendors
Support EMS management and markets with all project related work plans, deliverables, and timelines
Lead EMS DMS certification efforts with DMS vendors and facing EMS Markets
Manage dealer and Ford facing reporting website
Assist in tracking overall implementation and timing for the EMS G-UDB project
Drive implementation and usage of G-UDB and the FCSD Dashboard across EMS markets
Train markets on FCSD dashboard usage including a full understand of available metrics and reports
Train dealership personnel on fundamentals of G-UDB coding requirements and reporting
Interface with the Global-UDB team to represent EMS markets and requirements
Assist G-UDB team with local translations and dealer practice issues
Assist markets with dealer enrollment and privacy issues
Develop Management reports

Sponsorship Sales & Service Resume Examples & Samples

Identify opportunities and develop comprehensive sponsorship programs that effectively meet a variety of client goals and marketing objectives
Create and sell marketing/advertising programs utilizing all existing team controlled inventory
Develop dynamic sales presentations for current and new business prospects
Incorporate research or category dynamics, and demonstrate a clear understanding of partners’ marketing goals and objectives in all recommendations/proposals
Provide accurate/reliable information for sales forecasts
Collaborate and build strong relationships with clients, vendors and internal departments to facilitate the efficient implementation of all partnership elements
Oversee the production of proof of performance reports
Strive to achieve company, department and personal goals
Collaborate with AEG Global Partnerships to find innovative partnership opportunities for the AEG Sports properties
Coordinate game day arena setup for participating sponsors with Corporate Activation and Operations Departments
Ability to multitask and meet deadlines in a stressful environment
Poise with the ability to effectively present information and negotiate with clients
Outstanding strategic selling skills with a relationship-based selling approach

Sales, Service, & Marketing Resume Examples & Samples

Proficient computer skills with knowledge of MS Word, Excel, Power Point, Photo Shop, etc. Experience with Photoshop and Microsoft PowerPoint is preferred
Must be organized and detail oriented. Must be flexible, able to accept direction and constructive criticism, as necessary, and to absorb and work on multiple projects
Must take responsibility seriously and be independently motivated
Maturity and the ability to distinguish between ordinary and out-of-ordinary events and/or circumstances are essential
Individual must possess the desire to grow their career in professional in sales, service, and/or account management positions
Ability to exercise initiative and work independently with little or no supervision
Must possess the ability to handle a number of responsibilities at the same time
Must be available to work Cavaliers, Monsters, and Gladiators home games. Must be able to work events and beyond normal business hours as needed
Minimum four-year college degree with an emphasis on Sport Management, Business, or Communications

Consultant, Sales & Service Resume Examples & Samples

Assists with development of sales & service campaigns in collaboration with the Regional Director and Senior Consultant
Assists with the development and implementation of sales & service training and initiatives
Assists in analyzing business growth opportunities through comprehensive analysis of financial results client experience results
Participates in sales and service meetings and assists with the execution of business development initiatives through analyzing sales and service metrics/market/ reports/sales trends
Undergoes research and prepares documents for the Quarterly Focus Plan
Develops content and prepares various PowerPoint presentations for use by the Region Leadership team
Undergoes limited training within the CIBC branch network in order to understand the financial services business and how the Regional Office supports the strategy, goals and objectives through branch interaction with clients
Provides leadership and in-depth consultation and coaching on sales and service processes and standards to the Assistant Branch Manager, Branch Managers, District Branch Managers, District Vice Presidents and other district leaders and branch front line employees
Identifies trends, successes and opportunities to influence the branch and district customer experience and make recommendations to the Regional office team
Leads and supports the coaching of disciplined sales and service standards and behaviors throughout the market
Liaises with HV teams and partner groups in the branch/district/market when related to sales and service delivery to capitalize on service delivery opportunities and address sales and service delivery issues as required
Builds and maintains relationships with the National, Regional, and District(s) leadership team
Ensures effective implementation and use of national models and reviews capacity planning requirements to contribute to the proficiency of the branch operation
Works in partnership with the Regional Director, Sales and Service and Senior Consultant, Sales & Service providing input for effective and consistent development and delivery market and national service standards and behaviors
For multiple districts within the market, leads and manages the implementation of regional and national initiatives relating to customers, service standards, process and programs to drive the growth and sustainment of the customer experience
Designs layout for presentations on behalf of the Regional Office using computer graphics packages and creative designs
Designs, co-ordinates and manages activities various activities as requested by RDSS and SCSS and the Regional leadership team.. Job Specifications
A keen interest in financial sales & service products; business development, sales and marketing skills would be considered an asset
Self motivated and well-organized with an ability to manage multiple priorities/projects and competing deadlines
The ability to think both analytically and strategically
Experience participating on projects and/or project management skills/attention to detail

Sales, Service, & Marketing Resume Examples & Samples

Generate, develop, and maintain new and ongoing business and sales relationships, consisting of a full inventory of ticket products (STMs for full/partial season plans, individual tickets, and group seating) as well as sponsorships
Microsoft Office (including Excel, Word, Outlook, PowerPoint & Windows)
Ticketmaster Archtics, AEG AXS, and other related ticketing platforms
Salesforce (or related CRM platform)
InDesign and/or Adobe Creative Suite (for flyer and form creation)
LinkedIn (and other lead generation tools)
A passion for Los Angeles sports and developing talent
Ability to meet tight deadlines and work well under pressure
Strong analytical capabilities and experience with creating/tracking budgets and sales goals
Trustworthy and a proven track record handling money
Strong written and verbal communication skills; excellent presentation skills
Excellent client relationship management skills with the ability to quickly build rapport with customers, assess customer needs, and deliver suburb customer service
Initiate sells of new full season tickets, partial season ticket packages and group tickets for all SS&E properties
Develop relationships, set face-to-face appointments (both externally and at the AT&T Center) and show seats to potential customers with the objective to close new business. Make 100+ outbound phone calls daily
Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals and other ticket sales initiatives (sales booths, in-house events and off-site community events) Maintain electronic records of all customers and prospects with our CRM system
Greet, Support, and Serve current and potential clients daily and at games. Work games, nights, weekends and holidays as assigned
Collaboration with key internal/external resources
Commit to on-going sales training and development of best sales practices through weekly meetings and role-play sessions. Attend all other sales department meetings and customer service events as assigned
Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
Must possess excellent verbal and written communication skills
Drive and desire to be a sales industry leader
Ability to work as a team player while being open and willing to learn
Ability to present sales information to potential clients
Ability to work flexible hours including evenings, weekends, some holidays, and event nights
Proficiency in Microsoft Office Suite including Word, Outlook, and Excel
Commitment to personal integrity
SS&E is an Equal Opportunity Employer*
5-7 years experience in a technology product management role delivering a B2C solution
Strong understanding of iOS and Android platforms, and eco-systems
Bachelor's degree in a related field with 2-3 year's relevant experience supporting iPhone and Android apps
Ability to manage multiple complex projects across cross-functional team
Outstanding communication (written and verbal) skills and a track record of achievement in a dynamic team environment
Experience with user experience, customer flow, and app functionality design
Knowledge of fundamental concepts of marketing, such as positioning, segmentation, consumer behavior, etc
Understanding of complex digital ecosystems and metrics available for collection and analysis and able to use as needed
Detail oriented, particularly during testing and other key events
Excellent communication skills both verbally and in writi
Bachelor's degree from an accredited university is preferred
Minimum 2+ years of experience working in a customer service or hospitality related role
Experience in sales and client retention is desired
Ability to maintain an upbeat and positive attitude while potentially working long hours, nights weekends, holidays, and in stressful situations
Must be a positive team player who is detail-oriented, self-motivated, honest, innovative, flexible, energetic, outgoing and resilient
Willingness to champion the company's mission, values, and vision including "Being the best place in town to work and the best place in town to do business."
Protect the moral, legal and financial assets at the Larry H Miller Group of Companies
Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE
Prospect and qualify all potential sales opportunities
Meet or exceed daily appointment and call expectations
Meet or exceed yearly sales goals
Effectively execute sales campaigns and training set forth
Efficiently manage workday as determined by Management
Maintain computerized records of all clients and prospects in our CRM and ticketing systems
Maintain and grow industry standard sales skills
Perform game-day responsibilities, including entertaining clients and fulfilling commitments
Self-motivated with a positive and personable attitude
Strong organizational and communication skills including verbal and written
Bachelor's degree from an accredited college or university is preferred
Proven track record of 1-2 years of high level sales success
Punctual, groomed and dressed for a professional environment
Ability to work all home games and work irregular hours (evenings, weekends, holidays) as required
Proficient in basic computer software programs
Excellent customer service and time management skills
Polished presentation skills with the ability to communicate with large groups and clients
Must be able to pass a pre-employment background and drug screening
Must be able to communicate in English
Customer Service--the individual understands his/her role in providing service
Oral Communication--the individual clearly identifies and expresses issues in positive or negative situations
Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently
Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly
Improve year-over-year fan satisfaction, retention rates, and associated revenue goals with assigned account base
Encourage non-renewed accounts to renew through incentive program
Sell Upgrades, Add-Ons, and referrals through incentive program
Understand, at individual levels, the changing needs, demographics and wants of assigned account base
Build strong relationships with assigned account base through pro-active communication, including seat visits, phone calls, emails and other communication channels
Must make a minimum of forty outbound calls per day
Maintain up-to-date knowledge and effectively communicate all team happenings, events, planholder benefits relevant to assigned account base
Be pro-active, respond and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
Meet and exceed assigned service levels and standards
Ensure planholder information and data are accurate and complete for assigned accounts
Assist in developing and delivering customized programs, events, and benefits to drive loyalty within assigned account base
Work closely with Ticket Sales, Ticket Operations, Marketing, Community Relations, Basketball Operations, Arena Staff, Game Operations, PR and Sponsorship to execute integrated programs
Present oneself as the key go-to person for assigned account base
Oversee all planholder relocation requests and waiting lists
Assist in arranging Special Events such as VIP Reception, STH Planholder Events, STH Party, Feedback Sessions, etc. Includes mailing invitations and tracking RSVP’s as well as planning of event set up
Manage Ticket Exchange Program; input exchange info in Archtics
Work all Wizards home games in conjunction with Verizon Center Guest Services
Research and develop youth basketball programs as an extension of the Washington Wizards, Washington Mystics, and Jr. NBA brands
Develop a player and coaching system that meets the development of both players and volunteer coaches at all levels (beginner to advanced)
Conducts workshops for players and volunteer coaches
Formulates rules and regulations for teams
Develops a comprehensive coaching manual for the program
Develops a coaching philosophy and playing style that represents the Wizards and the overall Jr. NBA program
Sets goals for the programs instructors and volunteers
Develops positive relationships with participants, coaches and parents
Assists in the evaluation of programs, maintains accurate records, and distributes information to coaches
Works with sales to develop a program incorporating a game ticket with camp programming
Oversees the ordering of all materials for camp including but not limited to jerseys, staff apparel, equipment, any pertinent medical supplies
Five years of experience in sports coaching at the high school, junior college, university, semi-professional or professional level are required; or five years of experience playing the relevant sport at the university, semi-professional or professional level; or five years of experience managing or developing a large youth sports program
Four years of compensated experience in sports coaching at the high school, junior college, university, semi- professional or professional level; or four years of compensated experience playing the relevant sport at the semi-professional or professional level; or four years of compensated experience in managing or developing a large youth sports program may be substituted for the degree requirement on a year-for-year basis
Experience as a volunteer coach in basketball may be substituted for the experience requirement on a two-for-one year basis
Oversee all elements of the game day presentation including the control room, main videoboards, ribbon boards, scoreboards and event day execution while developing the Wizards entertainment assets (PA Announcer, mascots, in-game hosts and Power Pack)
Create first-class entertainment features, compelling statistical information and work to always engage fans in a positive manner
Oversee the production needs for all game days and special events, including video, audio, live effects, graphics packages and other tech support
Produce entertainment elements needed to support the overall presentation, handling video shoots focusing on headshots, PSA’s and organizational projects
Work with Corporate Sponsorship to develop, enhance, and implement sponsors in a creative way into game nights
Manage the placement and coverage of live elements during Wizards games, including the anthem singers, halftime entertainment and performance groups
Help plan and execute NBA themes & initiatives during Wizards events, including but not limited to; Black History Month, All-Star Balloting
Manage the production and presentation elements of annual and special events as needed
Build and maintain the game presentation budget, tracking spending and revenue opportunities
Experienced Game Presentation professional (5+ years)
Managerial/Supervisory experience
Professional sports industry experience strongly preferred
Dynamic communication and networking skills
Ability to motivate in a team-oriented, collaborative environment
Ability to develop and nurture strong and diverse community relationships
Passion for the Washington D.C. community and a commitment to giving back
Assists in managing the Owners Club guest experience
Greets and welcomes the VIP members as they enter the Owners Club, assists with coat checks and valet escort, if necessary
Serves as a liason between VIP members and management
Builds a rapport with club members and frequent guests to personalize and tailor experience to each guest’s needs
Works with catering staff to ensure members and their guests experiences are 5-Star quality
Monitors club conditions and works with maintenance to ensure that high standards are met
Ensures that game programs and notes are available for members
Continually strives for new ways to enhance the VIP experience and provide 5-Star service
Able to maintain confidentiality and use discretion when privy to sensitive information
Be a flexible and reliable team player, with ability to multi-task
Thrive in a fast-paced environment
Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts
Punctual, able to arrive and prep club area at least 3 hours prior to every home game or event
Minimum of 2 years customer service experience
Preferred experience in fine dining, high-end retail, or premium sporting events
Must possess excellent communication skills, by being articulate, expressive and clear
Must be available to work evenings, holidays and weekends. Commit to at least 30 home games
Ability to stand and walk for duration of NBA game
Work closely with full-time Membership Services staff in the execution of game night duties
Provide superior customer service to Wizards season ticket members and fans
Respond to guest inquiries regarding the Verizon Center, ticket plans, and the team
Assist in the distribution of giveaway items and season ticket member gifts
Execute pre-game set-up and post-game breakdown of all season ticket member locations and game day initiatives
Assist with access control to ensure VIP areas are restricted to designated VIP guests
Maintain a working knowledge of stadium and department policies and procedures to effectively assist with general questions
Be knowledgeable of various amenities available for the enjoyment and entertainment of our guests
Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times
Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees
Be familiar with DC 12 Club member benefits, events, policies and procedures
Assist Manager of Events and Programs with season ticket member events set up and break down
Availability to work all Wizards home games, including nights, weekends and holidays
Commitment to work a minimum of 30 games
Customer service experience preferred but not required
Ability to lift at least 30 lbs
Must have the ability to anticipate needs, assess situations and act accordingly
Requires attention to detail and the ability to adapt to changing and difficult situations
Must have a positive attitude and possess outstanding communication skills
Able to stand for long periods of time, walk long distances, and climb stairs
Ability to thrive in a fast-pace environment
Sport industry experience preferred but not required

Sales, Service, & Marketing Resume Examples & Samples

Customer Due Diligence
Policies and Procedures
Periodic Reviews
Sanctions Risk Management
Management Information Reporting

Sales & Service Associate Resume Examples & Samples

Prepares correspondence, memos, minutes, and reports frequently of a confidential, strategic and/or specialized nature from dictated shorthand notes or handwritten material
Composes moderately complex letters, memorandums and reports on behalf of the Regional Director and Senior Consultant by identifying required information, researching background information, and gathering it from appropriate sources
Develops administration procedures, and processes to respond to the operating style of the Regional Office
Provides technical and administrative guidance and leadership to other administrative support staff for the Regional Office, as required
Co-ordinates and manages activities various activities as requested by RDSS and SCSS
Maintains equipment and office supplies including ordering required repairs of equipment, stationery, etc
Co-ordinates meeting and travel arrangements for the RDSS and SCSS. Confirms reservations, arranges accommodations and meals and ensures that all necessary equipment is available
For larger functions, plans appropriate layout of rooms, seating arrangements, dinner menus, invitations, etc. Handles expenses and mail as required
Administers employee recognition programs as needed
Reviews business expense reports submitted by the Regional office team members and compiles for the Region Head
Coordinates and maintains records of personal absences, illnesses, and vacation schedules etc
Prepares sales and service reporting requirements for the RDSS and SCSS and team. Print daily business reports, maintain sales and service target information. Schedule training courses for District employees as requested by the Regional office. Requirements
Working knowledge of the corporation's business activities, and organization structure and executive personnel is required at this level
Working knowledge of the corporation's external business relationships and their executive personnel is required at this level
Communication skills, both verbal and written, to interact with a wide range of individuals in a wide range of situations, which often require tact, diplomacy and discretion
Must have better than working knowledge of Microsoft Word, Excel, Power Point and Outlook
Initiative and self-managing skills to be able to work independently with minimal direction and to respond effectively to issues that arise in the absence of the executive officer
Contacts with executive level personnel across and outside the corporation including major customers to arrange appointments, obtain or exchange information and to personally receive them on behalf of the Regional Office
With administrative support staff across and outside the corporation to arrange appointments, obtain or exchange information and to expedite administrative action
With all levels of staff within the corporation to expedite action on behalf of the Regional Office
Irregular business hours may be required during client and branch events

Customer Sales / Service Rep-req Resume Examples & Samples

Considers customer request to disconnect or downgrade services and makes valid attempt to prevent such action. Processes request if unsuccessful in retaining customer or service
Demonstrates courtesy and patience in customer relations
May perform follow-up on installation/service quality
Greets walk-in customers, handles payments, and processes requests on a direct customer contact basis
Processes payments received from field personnel
Processes customer payments and adjustments, balances cash drawer, and prepares deposits
Explains marketing campaigns and promotions
Prepares customer correspondence
Checks in work orders completed by field personnel, interacts with field personnel on a regular basis to support customer service commitments
Works at other cable store locations as necessary/requested, pursuant to provisions of the collective bargaining agreement
Ability to communicate effectively orally and in writing
Basic computer and keyboarding skills

Sales Service Executive Resume Examples & Samples

Customize presentations for clients/agencies, providing most effective information to drive budgets
Research target accounts and create the strategy and stories to break new business and increase share
Manage and implement marketing executions across the Viacom Portfolio
Supervise and educate Client Services Representatives
Minimum 3 years national media (or related) experience
Be a self-starter
Demonstrate strong written and verbal communication skills
Exhibit attention to detail
Have excellent interpersonal skills working with clients and internal counterparts

Sales & Service Banker Resume Examples & Samples

Previous success selling/upselling products and or services in a goal driven environment
High School diploma or equivalency required, and college degree a plus
1+ years of customer service and sales experience
Prior banking experience and/or needs-based sales experience

Sales & Service Specialist Resume Examples & Samples

Superior verbal communication and interpersonal skills with a professional telephone manner and ability to understand client needs
Developed problem solving skills sufficient to systematically identify, analyze and generate alternatives to address/resolve client issues/problems
Demonstrated adaptability, flexibility and ability to multi-task in a dynamic and fast-pace environment
Strong computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment
Strong work ethic and commitment to punctuality and adherence to work schedules
Able to effectively access and navigate multiple network systems on the desktop in order to support numerous suites of products residing on varying platforms

Sales & Service Coordinator Resume Examples & Samples

Bachelor degree preferred or equivalent experience
Demonstrated performance achievement in past and current positions
Competitive drive to achieve sales results
Proven ability to identify and resolve operational issues utilizing the appropriate resources
Executive presence – ability to professionally meet and communicate with internal & external leaders
Excellent written & verbal skills
Strong presentation and delivery skills

Sales Service Executive, Digital Resume Examples & Samples

Client and agency interface, attending client social events, and support of the sale of digital advertising
Liaising with Planning and Inventory and Intergrated Marketing, and have experience in creating compelling presentations
Supervise & educate Client Service Representatives/ Sales Assistants
Strong organization skills and detail oriented
On-air and online media planning acument
Interest in Sales and Branding

Customer Sales / Service Rep Resume Examples & Samples

Provides prompt resolution of customer inquiries by providing appropriate billing, service, programming or maintenance information. Records information as needed or required
Sells new services to new customers and attempts to upgrade and/or retain existing customers
Exceeds or maintains reasonable minimum sales standards as required
Prepares work orders for requests after determining if field visit is required and assures appropriate follow-up procedures are followed
Checks customer work/services orders to ensure accuracy
Handles customers' problems regarding installation, billing and collection, service upgrades and downgrades, and disconnects
Responds to routine customer work/service orders inquiries and requests
Troubleshoots routine problems with installation, billing and collection, service upgrades/downgrades, equipment, and disconnects
Interacts with customers on a regular basis and demonstrates proficiency in current customer service requirements
Responds to routine issues requiring understanding of system products, services, and internal processes and procedures; demonstrates understanding of all procedures and policies related to the job
Works under close supervision
Actions as directed by supervisor or by procedure
One (1) year of sales, previous customer service, data entry and cash handling experience preferred
Ability to use general office equipment

Wedding Sales & Service Manager Resume Examples & Samples

Proven strong background in wedding sales and services
Ability to be flexible with work schedule
Strong sales and negotiation skills
Highly motivated and devoted to achieving objectives
Ability to develop personal sales plan
Proficient with multiple computer systems
Create and deliver well prepared sales presentations
Excels in planning and determining course of action to achieve tasks
Developed analytical and critical thinking skills with the ability to multi-task
Proven experience in related hospitality/travel industry sales

Sales & Service Supervisor Polo Th Avenue Resume Examples & Samples

Exhibit pride through positive demeanor, body language and personal presentation
Action and commit to all training tools provided (service excellence, product knowledge, etc)
Demonstrate a true passion and respect for the product

Sales & Service Brand Manager Resume Examples & Samples

Lead the sales floor team to focus on service, establishing a culture that puts the customer first at all times
Support the implementation and delivery of the store vision and strategy
Be responsible for the overall running of the sales floor and delivering the brand, store objectives and brand guidelines
Reviewing and analyses store performance and makes suggestions for improvements
Looks for opportunities to improve sales, customer service, and stock-loss
Maintains quality service standards by analysing, identifying spending trends, and resolving customer complaints, and ensuring that the silent service is delivered through size availability
Liaise with GM/DGM to support forecasting and reviewing KPI performance
Works with direct management team to design and implement store incentives to motivate
And drive sales
Manage and drive high performance standards across the team
Oversee the people management and development of the sales floor team

Sales Service Executive, dig Resume Examples & Samples

Manage and implement marketing executions across the suite; Music, Kids & Family and Entertainment
Assist the Account team in negotiations
Strong organizational skill and detail oriented
Online media planning acumen

Sales & Service Supervisor Resume Examples & Samples

3-5 years experience within an automotive call center or related financial services call center position
Minimum 1 year of VCI Remarketing knowledge and experience
1-3 years supervisory experience in an automotive call center or related financial services call center
Experience in effectively teaching and coaching less experienced employees
Ability to coach, mentor and share knowledge
Time Management - Optimizing use of time for self/others

Senior Sales & Service Professional Resume Examples & Samples

College degree and or previous lead experience in a customer service/contact center
Well- developed leadership skills, including an ability to address employee issues
Ability to handle escalated customer issues, and diffuse customer service issues independently
Ability to work overtime and remain flexible with work schedule; weekends are required
Knowledge of MS applications

Branch Manager Advice Sales & Service Resume Examples & Samples

Lead and develop the team to build and strengthen existing and new customer relationships by providing financial advice to both personal and business customers
Continuously develop employee skills and knowledge through focused coaching to ensure the provision of excellent customer service
Ensure the achievement of branch objectives through the negotiation, establishment and monitoring of goals
Oversee the implementation of established bank policies, practices, special initiatives and procedures
Experience in both personal and small business banking
Excellent coaching skills with successful experience developing and mentoring a team of employees and assisting them with their career progression

Sales Service Executive Resume Examples & Samples

Manage and implement marketing executions across the Viacom Portfolio which includes gathering assets, tracking all progress from conception to execution, and creating tracking/wrap documents
Monitor key client activity via current news, financial reports, deep-dives into client initiatives and goals, etc. in order to keep the VP and client team abreast of all information
Supervise and educate Client Services Representatives and other duties as assigned
Minimum 3 years national media/marketing experience
Proficiency in Microsoft Office Suite such as Excel and PowerPoint

Sales & Service Supervisor Polo New Canaan Resume Examples & Samples

Consistently builds and develops a proactive clientele business through social engagement and relationship skills
Consistently deliver value added services to enhance customer experience
Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers
Opening/closing procedures of store, complete returns and exchanges in the absence of a manager
Partner with managers in checking task tracker and retail web for updates weekly

Seasonal Sales & Service Professional Resume Examples & Samples

Note**- All applicants for Seasonal Sales and Service Professional (customer service) positions will be required to complete a Pre-Hire Assessment as part of the recruitment process
As a Sales & Service Professional, you will respond to clients via email and phone and assist with sales, provide product information, and investigate and resolve client issues
You will utilize various applications and have contact with other internal departments to support these efforts
Most importantly, you will seek opportunities to exceed client/ customer expectations in every transaction
Qualified candidates will have prior client support, customer service, sales and/or contact center experience
The ideal candidate must be able to work independently, while providing prompt, attentive and effective service
Candidates must possess strong communication & customer service skills, both verbal and written, and have the ability to resolve problems by applying knowledge and creative thinking to ensure customer satisfaction
Strong computer skills including Microsoft Office, a good working knowledge of the Internet, and familiarity and prior use of Customer Relationship Management systems is strongly preferred
High School Diploma required. Some college preferred

Dir., Retail Sales & Service Excellence Resume Examples & Samples

Responsible for support and execution of policies, procedures, methods across all retail distribution lines (company-owned retail, authorized dealer, 3rdparty dealer, and national retail)
Support Divisional Sales Leaders and VP of Operations in strategic initatives; assist with and participate within governance model for developing and implementing key initiatives company-wide
Responsible for the execution and delivery of the company-wide retail communications
Responsible for implementing and fulfilling world-class retail initiatives (including but not limited to: Technology, Guidelines, Staffing, Training, Workforce Management, Mystery Shopping, Uniforms, Performance Management, Training & Development, etc.)
Responsible for program management of initiatives in training, customer support, internal and external communications, and more as it relates to sales and service excellence
Drive the implementation of new and ongoing retail service initiatives
Partner with the Divisions, Regions, and field to ensure the best Customer Experience

Sales & Service Team Resume Examples & Samples

Delivers an outstanding shopping experience through merchandise presentation and organization, on the sales floor and stockroom
Sets merchandise and visual standards per prototype / planogram guidance throughout the season. Maintains and implements merchandising directives for new receipts, floor replenishment, and required re-sets based on merchandise flow / receipts
Responsible for all visual collateral installation and fixture signage. Supports product placement daily and readjusts throughout promotional events
Processes new merchandise ensuring items are properly stored, ticketed, and easily located for replenishment of the sales floor. Reorganizes merchandise as needed
Delivers timely execution of job functions. Focused on meeting company-set deadlines, and achieving standards in Fed-Ticket, RTV and Job-Out Completion functions
Assist as needed on the sales floor with customers. Answers all questions with confidence and urgency using product knowledge and fashion trends
Prior experience in Retail Merchandising is helpful
Ability to work with minimal supervision with direction of supervisor
Ability to communicate effectively with peers and management
Ability to maneuver merchandise around the sales floor and in the stockroom including bending, lifting climbing and reaching
Ability to work in collaboration across functional areas of the store to achieve results
Demonstrates confidence product knowledge and fashion trends when interacting with customers

Sales Service Administrator Resume Examples & Samples

Client Project responsibility: Coordinate all client fragrance development projects by liaising with internal teams, including: perfumers, lab, marketing, and others & tracking all relevant details of project briefing and related submissions
Client Meeting responsibility: Schedule, organize and prepare meetings, including: submission materials, sampling, blotters, submission sheets, and all support material
Client Service responsibility: Respond timely to customer needs and project administration during project development, entering projects, sending out submissions and reworks, directing internal team, managing deadlines and requests, monitoring pricing, logging in bases, updating projects, keeping project folders and records, ordering oils, stability requests, TOX paperwork, PDR tracking, entering adoptions, entering into SAP, prices, and initiating line extensions
Data Management responsibility: Maintain/Ownership of data integrity, including: SAP/Business Warehouse/Price Lists, oil references at approved levels and bases, etc
Safety/Toxicology responsibility: Ensure clients’ current portfolios meet the latest industry regulations. Issue necessary safety documents; Coordinate all tox reworks, working with tox perf/CSA for all maintenance and new amendments. Manage all Colipa and Sensitive Skin fragrance development
Stability responsibility: Organize stability tests for products while monitoring and tracking results
Strong Organizational skills: to manage often very tight timelines and changing project requirements as well as supporting external customers
Strong Computer skills: Knowledge in internal data systems such as Microsoft office, Excel, PPT, Word, SAP, IFFman, BW and ML Output will be to generate sales reports
Strong Interpersonal and Communication skills: to effectively communicate and to build customer and internal relationships
Key traits: High energy level, a winning attitude, team spirit, calm under pressure, organized, proactive

Sales Service Executive Resume Examples & Samples

You must have strong analytical skills and good process management skills. Excel high level analysis and reporting tools
Prior knowledge of product costing in a leading multi-national company would be an advantage
Excellent communication skills in both written and spoken English
You are hardworking and passionate to meet deadlines and an excellent team player
University degree in Accounting and Finance as a first option but we would also accept "any" degree providing a certain level of knowledge to be able to deliver towards the job description
Ideally some experience of budgeting, forecasting and analysis experience in a multinational organization is priority

Sales Service Manager Resume Examples & Samples

Coordinates with key forecasting, planning and merchandising functions to ensure sales selling strategies are being executed. Always aligned to achieve our monthly, quarterly and yearly shipping targets
Proactively identifies opportunities for sales process improvement. Works closely with sales leaders, key account executives, customer service leads and Go to market specialist to inspect sales process quality and prioritize opportunities for improvement. Assist sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of constant process improvement
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Assists in the development of new reporting tools as needed
Coordinates training delivery to sales, sales management and sales support personnel
Working with Accounting, Finance and Human Resources, provided assistance with issues of incentive compensation, channel sales reporting and rep assignments
Responsible for the efficient allocation of technology, support and training resources impacting the sales organization
Accountable for the accurate and on time reporting essential for sale organization effectiveness
Builds peer support and strong inter-company relationships with other leaders
Work with Customer Service to communicate company guidelines and communication of order issues to Account Executives, SMR’s and directly to accounts
Assist Team and Specialty accounts in identifying, addressing and resolving issues with orders – dropping ship tickets, order allocation, credit or other order issues
Assist in maintaining the Customer Master spreadsheet
Assist in providing Sales reporting to AE’s
Drive efficiencies though integration of Credit, Customer Service, planning and the Sales Organization
Provide input on monthly Forecast and Ship Spread through knowledge of business trends and order flow

Sales / Service Engineer Resume Examples & Samples

Develop strong relationships with the key stakeholders in both your own assigned territory, and in the strategic district accounts where you provide service support to other District Sales Representatives
Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be greater than 17%
15% overnight travel required to support sales territory
3+ years of successful technical service or field sales support experience

Sales Service Executive Resume Examples & Samples

Establish contact with prospects and qualify potential buyers by scheduling sales calls, following up on leads and utilizing marketing strategies
Develop financial justifications, prepare proposals, make presentations and perform necessary follow-up for successful closing of the sale
Complete and submit Monthly Sales for forecasting and reporting
5 or more years of successful sales experience with products and systems. Preference may be given to those in life safety sales
Proven ability to provide area coverage with little supervision
Demonstrated leadership and proven negotiation skills and sales achievements

Sales & Service Manager Resume Examples & Samples

Supervise and monitor quality, proactive customer service
Responsible for deposit gathering/business development and meeting assigned goals. Sell all First Republic Bank products in a consultative manner and monitor efforts of the sales team (your staff)
Establish and maintain professional relationships with customers, ensuring repeat and referral business
Supervise, train, motivate and evaluate branch personnel in sales, marketing and new products
Audit input and maintenance of all transactions, according to the bank’s policies and procedures
Maintain and monitor compliance with First Republic Bank’s policies & procedures
Participate in weekly Asset/Liability meetings
Using a thorough knowledge of all Bank products, answer prospective and current customer questions, referring customers to other departments when appropriate
Prepare and balance daily work, bank deposits, ATM and Night Depository
Work Saturdays, as necessary, to provide coverage for Saturday business hours
Required to deal with high stress of deadlines, angry and difficult customers, the occasional overflow of multiple customers entering the branch simultaneously and other actual or perceived stressful situations
Willingness to allow staff to fill in for other departments or provide temporary transfer to other branches to provide coverage and/or training as deemed necessary by District Manager or Director of Deposits
Performs other duties and responsibilities to support branch operations when necessary
Perform duties and responsibilities specific to department functions and activities
3-5 years of branch banking and business development experience
Ability to manage and coach staff
Excellent customer service qualities
Ability to work independently and take initiatives and ownership
Understanding of investment products

Sales Service Associate Resume Examples & Samples

Bill Payment & Deduction Resolution
Organization and prioritization skills
Time management / multi-tasking
Solid time management skills with ability to manage multiple tasks simultaneously
Able to function effectively during peak periods and under strict time constraints
Ability to utilize technology to work smarter and improve the level of service to constituents
Intermediate to advanced computer skills
Basic Excel skills for functional usage, data manipulation, and reporting

Field Sales & Service Rep-ne & SE Wisconsin Territory Resume Examples & Samples

Personal time is not granted during normal business hours in the 4th quarter, except during company holidays as approx 42% of the annual business takes effect on January 1. Night and weekends are required. **
2 years of direct sales or marketing experience required
Experience working with the Medicare population preferred

Field Sales & Service Rep Spanish Preferred Resume Examples & Samples

Sells and promotes Medicare products at assigned clinics within the territory
Experience working with late-stage chronic kidney disease (CKD) and end-stage renal disease (ESRD) a plus
Reliable transportation - Travel up to 75% within assigned territory

Licensed Field Sales & Service Rep-spanish Preferred Resume Examples & Samples

Meet monthly sales goals through the development and implementation of a strategic sales and territory development
Skilled at connecting, networking and territory development
BA/BS or 2 years of related experience required. MBA a Plus!
Reliable transportation - Travel up to 75% within assigned territory (with mileage reimbursement if using your own vehicle)

Sales Service Associate Resume Examples & Samples

Minimum one year of experience working in a sales support or customer service environment
Effective analytical capabilities; able to analyze customer, consumer and category data
Ability to plan, organize and set priorities when performing work
Ability to work well with a team environment
A passport (provided by Mondelez) will be required for this role
Must be willing to start between 8am and 11am

Sales Service Executive Resume Examples & Samples

Build/create sales strategies and proposals with Account Managers
Work closely with Channel On-Air & Online Advertising Sales, Research and Promotions
Marketing to identify sales opportunities
Work closely with Pricing/Planning Groups developing media plans
Form relationships with both agency and clients
Coverage of list in Account Managers absence
Development of call-in business
Management & prospecting of their own list
Minimum 2-4 years of advertising sales or sales planning experience required
Strong understanding of media planning – actual experience is a plus
Demonstrated excellent interpersonal, communication, written & presentation skills
Demonstrated a strong analytical ability for strategic sales development, including interpretation of media research and analysis for effective use as a sales tool
Demonstrated the ability to create promotional concepts that enhance clients’ marketing efforts
Strong computer skills mandatory; excel, word, PowerPoint, etc

Sales Service Analyst Resume Examples & Samples

Bachelor’s Degree with any major is required
Bilingual French Canadian/English is required
Minimum 1 year of experience in Deduction Processing and Collections is required
Strong Excel skills required for report creation and data analysis
Ability to work well independently in a team environment
Ability to interact with all levels of management
Ability to multi-task is required

Sales Service Executive, International Resume Examples & Samples

Manage and implement marketing executions across all brands; Music & Entertainment, Kids & Family, and Digital
Able to deliver results in this fast pace environment for existing and new business
Participate in creative brainstorms to generate ideas within social and beyond for both client briefs and prospective pitches
Actively participate in all emerging social media platforms (Facebook, Tumblr, Vine, Pinterest, YouTube, etc.) and inform the wider team of their use and capabilities as it relates to our clients and new media landscape
2-4 years advertising sales experience within TV, digital and social media
Solid understanding of large U.S. based companies and/or advertising agencies
Fluent in Excel and data manipulation
Media Math experience
Self-Starter with excellent communication skills, strong organizational skill and detail oriented
Interest in sales and branding

VP of Sales & Service Resume Examples & Samples

Provide vision and guidance to the organization to address competitive and changing market dynamics
Design and implement a comprehensive Customer Service organization beyond current Order Processing and Quoting capabilities, to also include Technical and Applications support
Lead the development of a comprehensive Field Service and Training strategy for the company
Evaluate the current sales activities to identify areas of strength and assess those activities that must be improved to meet the demands of current sales, as well as future growth
Grow existing distributor/representative network through a strategic expansion program and support existing distributors, through market, product and technical training presentations
Develop, build, and train an Original Equipment Manufacturer (OEM) and Engineering & Construction (E&C) preferred networks
Monitor technological changes, market trends, competitive products/pricing, and be a key participant in identifying and analyzing the products to be developed for and channeled to the market place
Achieve revenue objectives set forth by senior management by disseminating regional budgeted performance goals and implementing value selling philosophy, sales funnels and action plans
Coordinate, prepare and implement sales and expenditure budgets; monitor actual vs. budgeted performance, implement corrective measures as appropriate; report goal accomplishment and variance analysis on a monthly basis
Lead and develop team by establishing annual goals; hiring and training new associates; and coaching, monitoring and appraising individual performance through the use of policy deployment tools and top grading processes with a focus on kaizen and continuous improvement
Lead sales forecasting process; manage the monthly sales reporting process, tracking, analyzing and reporting measurements such as orders, sales, revenue, and actual progress to goal
Design and implement standards of accountability for others in the organization that can be used to focus, guide and set high standards of performance for others in order to achieve business results
Develop and implement sales incentive programs; measure and report incentive program effectiveness
Up to 60% Domestic and International Travel required
An undergraduate degree is required with preference given to a major in Chemistry, Biology or Environmental Science; an MBA is strongly preferred
Fifteen years of solid, progressive sales experience within an organization known for having a progressive sales function. , including at least 3-5 years in a Senior Sales management role
3-5 years’ experience in managing a Customer Service organization inclusive of Technical and Applications support
3-5 years of experience in managing a Field Service organization
Experience in business that serves similar customers or sells similar products is a definite plus

Field Sales & Service Rep Queens Resume Examples & Samples

Meet monthly sales goal for an assigned territory through the development and implementation of a strategic sales plan
Sell and promote Senior Services products by coordinating and delivering formal sales presentations to consumer groups, arranging private appointments in the customers’ homes, making outbound phone calls to prospects, managing temporary support staff, and managing customer records in the automated lead tracking system according to the department’s standards
Identify opportunities within the territory to generate leads, drawn primarily through your own self generated activities, although some leads may be provided
Cross sell specified products from other departments
Provide member retention services to existing customers
BA/BS or 3 years of related experience required
2 years of direct marketing experience

Distributors Sales & Service Leader Central & Eastern Europe Resume Examples & Samples

Provide overall direction, coordination, and evaluation of the Equipment sales process
Have ownership of P&L for the assigned geography– develop AOP and ensure its achievement regarding volume, gross margin, profit, product mix and market share
Establish sales targets per Distributor, communicate monthly distributors performance, support actions to reach targets
Own and drive monthly, quarterly and annual bookings and sales forecasting (with expected forecasting accuracy of 10%)
Drive Sales Force Effectiveness for Distributors Sales Force
Increase business profitability by
Must have the ability to use a computer and associated software (e.g., MS/ Office, Excel and MS Windows)

Inside Sales & Service Specialist Resume Examples & Samples

Perform telephone selling and provide information on existing products and services
Provide pricing information on products, service and repairs to current and prospective customers
Generate and follow-up on leads with outside sales team members
Close quotes resulting in orders that meet profit and sales targets
Perform basic negotiations including pricing, delivery schedule and standard order requirements
Receive and process customer orders
Manage distributor accounts according to Cobham’s Terms & Conditions
Participate in customer meetings
Act as point of contact for repair investigations for assigned customers
Support customer or government audits as required
Responsible for supporting the run-rate of the rolling 18 Month Order Forecast by Product Family and respective Value Stream(s) against prior month and budget
May arrange and provide for shipment and demonstration of products by sales personnel
Bachelor’s Degree in Business Administration or related discipline
Government contracting experience
Customer Relationship Management (CRM) experience
Enterprise Resource Planning (ERP) experience. Oracle desired
Experience in government and regulatory audits
Knowledge of FAR’s and DFAR’s
Familiarity with export regulatory requirements

Inside Sales & Service Specialist Resume Examples & Samples

Performs telephone selling and provide information on existing products and services
Provides pricing information to current and prospective customers
Develops and obtains approval of pricing where current pricing does not exist but the unit has been sold in the last 3 years
Generates and follow-ups on leads with outside sales team members
Independently initiates calls and closes quotes resulting in orders that meet profit and sales (revenue and bookings) targets
Performs negotiations including pricing, delivery schedule and standard order requirements
Receives and processes orders
Participates in customer meetings
Coordinates internal team efforts required to support quotes and orders
Manages assigned customer accounts driving improved customer relationships
Provides repair pricing for assigned product family
Acts as point of contact for repair investigations for assigned customers
Dispositions and actions warranty claims
Forecasts orders based on communication with the customer and outside sales team members
Supports assigned customer audits as required
Experience in the Aerospace Field or Military Logistics preferred
Prior experience in contract acceptance and sales order creation in UAR’s and FAR/DFAR’s
Enterprise Resource Planning (ERP) experience; Oracle highly preferred

Senior Inside Sales & Service Specialist Resume Examples & Samples

Plans and delivers pre- and post-sales services and support to clients/customers as part of a dynamic team in a fast-paced, aerospace and defense manufacturing environment
Owns pursuit through contract negotiation and acceptance
Understands customer needs and shapes business requirements
Acts as 'voice of the customer' and encourages team behaviors that focus on adding value and delivering customer benefits
Participates in customer meetings and supports assigned customer audits as required
Drives quality and timely responses of customer deliverables
Independently initiate calls and closes quotes resulting in orders that meet profit and sales (revenue and bookings) targets
Plans and delivers pre- and post-sales services and support to clients/customers
Acts as point of contact for all repair activities for assigned customers
Develops and executes winning strategies to bring innovative solutions to customers
Acts as a Capture Team Manager or is a part of a capture team
Maintains pipeline health to exceed order intake targets to support revenue generation
Drives the BU through appropriate BW Gate decisions with a pragmatic view of the BU’s ability to deliver a solution in line with overall opportunity objectives
Provides input to internal business strategy development, market analysis, long-range growth plans
Generates and follows-up on leads with outside sales team members
Responsible for supporting the rolling 18 Month Order Forecast by Product Family and respective Value Stream(s) against prior month and budget for assigned customers
Experience in contract acceptance and sales order creation particularly in UAR's and FAR/DFAR's
Enterprise Resource Planning (ERP) experience
Oracle desired
Extensive knowledge of FAR’s and DFAR’s

Sales Service Advisorlead Resume Examples & Samples

Minimum 5 years of experience in a related function
Bachelor’s degree with a strong academic record
Ability for limited travel
At least 2 years of people management
Must have good understanding of “support services” in a high tech environment
Experience with introduction of new techniques, processes and system enhancements
Must be service oriented and believe in teamwork, collaboration, and have the ability to adapt to changing priorities
Ability to develop and implement actions that get quality results
Customer Relationship Management system knowledge and integration, preferably Salesforce
Knowledge of multiple operating systems a plus – Mac OS, iOS, Windows and software development tools, preferably JIRA
Highly motivated and hardworking individual, enthusiastic about joining a fast-paced environment
Knowledge of production agriculture is welcome but not required

Public Deposit Team Sales & Service Associate Resume Examples & Samples

Responsible for providing relationship management and sales support to PDT Team Leader and Relationship Managers and their respective customers
Maintain strong, favorable customer relationships with existing Public Deposit, and other assigned customer segments
Responsible for promoting bank services to customers to achieve customer satisfaction, core deposit growth and fee income goals. Work closely with clients to define their deposit/treasury management needs and quantify the benefits to meet customer's goals and business objectives. Assist in preparation of RFP responses and proposals
Partner with Retail stores and other departments to expand business relationships for assigned targeted customer segments; cross-sell additional bank services and products (e.g., Treasury Management, Merchant Services, Credit Card, Private Banking, etc.)
Facilitate implementation or modification of new and existing accounts & services to PDT's clients to meet/exceed the bank’s deposit, fee income and customer satisfaction objectives. Ensure quality assurance of all new/modified accounts & services including pricing/billing integrity
Prepare relationship, pricing and reviews for PDT customer portfolio. Coordinate relationship review meetings with Relationship Managers, Treasury Management Sales and other business partners to ensure proper servicing of customers
Monitor deposit accounts, ensuring proper account coding, pipeline entries and management reports. Prepare PDT's periodic management reports including but not limited to pipeline, portfolio and monthly summary reports
Responsible for approving exception and ACH within specified limits; resolve overdrafts and credit issues. Prepare ACH-origination credit approval requests and annual renewals within specified limits and in adherence with current policies
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
Requires a bachelor’s degree in finance, accounting, marketing, business or related field
Requires 3-5 years of prior experience in commercial banking relationship management, sales, service and/or support
Prefer Certified Treasury Professional
Advanced knowledge and understanding of commercial deposit account structures, commercial banking payment systems, treasury management products and industry/competitor practices
Intermediate knowledge of internal and external sales management processes and marketing principles related to commercial relationship management
Intermediate understanding of the implications of federal, state and local regulations affecting commercial deposit activities with particular focus on public, Native American, Multi-Family and other specific industry segments
Demonstrate strong organizational, problem solving, analytical, interpersonal and customer service skills. Proficient in use of word processing, spreadsheet, presentation and industry specific software
Demonstrate excellent written and verbal communication skills
Ability to independently and professionally represent the Bank at industry conferences and conduct outside calls to existing customers

Seasonal Sales & Service Professional Resume Examples & Samples

College Preferred
Strong Communication skills both verbal and written
Demonstrate the ability to manage and prioritize time effectively
Decision Making- ability to recognize when to elevate specific order situations to management
MS applications

Sales & Service Coordinator Resume Examples & Samples

Interacts with customers by phone or by e-mail
Provides daily phone support and response to emailed inquiries
Process quotations for products and services
Schedules and dispatches Field Service Technicians
Maintains local spare parts inventory for Field Service Technicians
Interacts proactively with the external Sales- and (Field) Service Team, the local API order processing function as well as the STC factories
Provides standard technical information, price and delivery dates
Provides modification to existing orders
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Provides basic troubleshooting assistance on product's functions, including basic fault analysis to determine the best cause of action
Performs all associated administrative duties
Other duties as may be assigned

100

Sales Service Executive Resume Examples & Samples

Daily monitoring of Account Executive's accounts
Organize research and competitive information for AE
Prospect new business and negotiate deals in scatter marketplace
Actively track liability and provide stewardship of all media schedules (including corporate deals)
Act as liaison between Sales/Programming/Production to develop and execute unique sponsorship opportunities
Brainstorm and develop unique in-program feature segments to add value to client media buys
Work with Research Departments in NY and LA to develop accurate and informative research stories for potential clients
Work with Accounting Department to resolve contract discrepancies and invoice adjustments

101

Digital Sales Service Executive Resume Examples & Samples

Assist AE in identifying and developing media sales opportunities, leveraging all NFL Media
Act as a liaison with Integrated Marketing group to come up with sponsorship opportunities
Proactively supply sales team with competitive marketplace updates
Provide support to and complete additional projects as directed by AE/management
Assist in the collection of assets from clients to help get campaigns live
Manage relationship with Corporate Sponsorship group to execute all media commitments for NFL corporate partners
Meet with and maintain relationships with advertising agency personnel
Strong written and verbal communication, as well as, presentation skills
Familiarity with Digital research tools -- AdRelevance, MOAT Pro, DART, ComScore etc
Ability to work in a fast paced environment and manage multiple tasks concurrently

102

Assistant Manager, Sales & Service Resume Examples & Samples

Minimum four (4) years retail banking experience
Supervisory experience is an asset
Promotes cooperation and commitment with the team towards the attainment of common goals
Excellent interpersonal and organization skills
Proven experience in business development specific to marketing and sales
Able to deal with people sensitively, tactfully, diplomatically and professionally at all times
Provide support to the Senior Manager, Sales and Service in the leadership and coaching of front line team in the development of Customer service and referells
Provide support to the Senior Manager, Sales & Service to ensure the Branch's Strategic Plan is effectively communicated to the front line team
Communicate progress of branch goals and objectives
Assist to develop and maintain regular branch activities to ensure effective client service
Implement programs and procedures to ensure the branch's retail administration is functioning effectively and complies with the applicable policies & regulatory requirements in all areas of retail banking and retail operations
Coach front line on retaining and growing client base through referrals

103

Sales / Service Engineer Resume Examples & Samples

Generate and execute sales plans in existing customer base, and in assigned competitively-held accounts, to meet defined territory profit increase goals. Target % sales time will be 20% – 40%
0+ years of successful technical sales or field sales support experience
Account leadership experience that includes calling on multi-level plant or facilities management to accomplish company goals

104

Director, Luxury Suite Sales & Service Resume Examples & Samples

Designs and oversees the administration and execution of all luxury suite sales and service initiatives, tracking/reporting and post-sale/service communications
Works with department management team in the development of strategic sales/marketing plans as well as supporting tactical & operational plans that maximize new and renewal sales
Prospects, identifies and secures new sales business in order to achieve prescribed revenue goals and objectives
Directs and supervises day-to-day activities of Luxury Suite Sales & Service staff in order to maximize new and renewal sales opportunities through proven sales/prospecting techniques, as well as effective corporate & non-corporate sales calls and presentations
Produces regular, accurate and timely reports tracking the ongoing results of luxury suite, and meeting space sales and renewal initiatives
Works effectively within budget constraints and seeking to find ways to establish efficiencies and reduce costs through innovative thinking
Works in conjunction with the entire Ticket Sales & Service team to uphold the mandates of the department regarding sales & service goals and objectives
Provides and enforces consistent and superior customer service in all dealings with existing and prospective customers
Maintain strong working relationship with Stadium Concessionaire, Hostess Services as well as inter/intra-departmental relationships
Adheres to and enforces the established policies and procedures in performing all account creation, invoicing, payment, ticket printing and distribution functions
5-7 years of progressive sales management experience. Experience within a professional sports environment an asset but not a requirement
Experience with ticket sales and account management, including direct sales presentations and telephone sales
Comprehensive understanding of various ticket products and entertainment packages along with accompanying features & benefits
Thorough understanding of subscription-based ticketing systems
Excellent relationship building and people skills, with the ability to interact effectively with internal and external clients at all levels and an effective team player
Sound business sense with previous budgeting, forecasting and planning experience
Strong organization, administrative, time management/multi-tasking and problem-solving skills
Solid communication and presentation skills, with the confidence and ability to deliver persuasive presentations
Legally able to work in Canada
Ability and willingness to work evenings, weekends, and holidays as required

105

Manager Sales & Service BMO Account Management Resume Examples & Samples

20% Managerial Leadership
Develop, implement, review and revise an annual business plan focused on continuous improvements to the Sales Analytics and Product Reporting functions
Set appropriate direction and support for direct reports to maximize the team’s effectiveness in helping maximize quality distribution opportunities
Establish a two-way working relationship with direct reports to solicit their views on business opportunities, the working environment, potential changes affecting their work, continuous improvement opportunities, and revisions to the plan
Build and sustain a team of direct reports who are capable of delivering the performance required for BMO Global Asset Management and BMO Asset Management U.S. and create & implement training and development plans as well as provide ongoing coaching to direct reports to ensure sustained performance
Apply the Firm’s performance management system to direct reports, including establishing goals and objectives, assessing skilled knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay
Establish and optimize team integration by articulating the mandates and authorities of roles on the team and how roles within the team work collaboratively with one other to fulfill team objectives
70% Business Delivery & Operations
Partner with BMO sales, investment and product management groups to review and assist in strategy development, product/service recommendations and pricing for new business opportunities
Ensure the timely and accurate completion of RFPs/RFIs/DDQs, fact sheets, database submissions and other ad hoc requests for product and firm level information
Manage cost modeling and other analytics associated with sales process
Assist as required in researching questions and developing content and approve the final documents; ensure appropriate compliance review and sign-off
Establish effective and efficient operational processes to ensure that effective support is provided to sales professionals; adjust as required based on feedback from sales; create and document request for proposal processes to create optimal use of existing information (through templates, etc…) with customization as required to add value to the sales process
Oversee the quality and accuracy of the RFP and investment information database consisting of established question/answer pairs; research RFP data by working closely with subject matter experts across BMO and ensure the database is updated over time
Manage the overall Product Reporting support process including developing and enforcing appropriate timelines and resource usage, identifying and implementing process improvements and tracking win/loss ratios
Investigate and address any escalated issues to resolve situations for the benefit of the business
10% Risk Management
Develop, maintain and share the product expertise required to provide product sales and advisory support to BMO Asset Management sales professionals
Keep the team abreast of regulatory and legislative changes affecting qualified retirement plans and recommend required process changes to maintain compliance and mitigate risk to BMO Asset Management
Follow appropriate policies & procedures, plan documents and SEC, FINRA, ERISA and DOL regulations to mitigate risk to BMO Global Asset Management and BMO Asset Management U.S.; monitor activities of Request for Proposal Consultants and Sales Analysts to ensure that all operations meet required regulations; escalate individual and systemic issues for resolution
Bachelor’s degree required, preferably Finance/Economics with strong academic credentials
5+ years professional work experience in related field with managerial experience and at least 3 years analyzing Request for Proposals (RFP), Due Diligence Questionnaires (DDQs), Fact Sheets and Investment Databases
Strong knowledge of trust and custody and investment offerings, clientele, and sales process
Strong organizational, prioritization, project management and interpersonal skills
In-depth verbal and written communication skills
Proven ability to handle multiple projects simultaneously often under tight timeframes
Proven ability to translate product/technical information into concise, understandable, written narratives
Proficiency with Microsoft Word, Microsoft Excel, Morningstar Principia Pro and SANT

106

Team Mgr, Servicelive Sales & Service Resume Examples & Samples

Develops sales strategies and sets targets for individuals and team
Manages sales pipeline, forecasts monthly sales and identify new business opportunities
Compiles and analyzes related sales data to monitor and evaluate marketplace, competitive landscape and build plan to close
Excellent team management, organizational and communication skills
Experience integrating customer satisfaction and developing balanced scorecards that create specific improvement targets &
Sales and management experience
Strong understanding of multi-channel quality systems tools, quality management, and related tools
Previous experience in a multi-channel contact team desirable (phone, email, chat, social media & alternative contact methods)

107

Sales / Service Engineer Resume Examples & Samples

Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals
1+ years of successful technical service, engineering or technical sales experience
2+ years of successful technical service, engineering or technical sales experience

108

Field Sales & Service Rep-cumberland & Penobscot Counties Resume Examples & Samples

Achieve expected close ratio targets ranging from of 25%.-80%
Personal time is not granted during normal business hours in the 4th quarter, except during company holidays as approx 42% of the annual business takes effect on January 1. **
Reliable transportation - Travel up to 75% within assigned territory (with mileage reimbursement if necessary)

109

Sales & Service Operations Manager Resume Examples & Samples

Helping our Real Estate business to thrive by generating actionable user insights and owning our B2B customer data
Working with the local and international team to turn Sales Cloud into a powerful enabler for sales, marketing and service
Design, enable and analyze sales campaigns together with business development
Monitor performance across different sales channels
Planning and forecasting

110

Sales & Service Specialist Resume Examples & Samples

Developed knowledge of products and related processes for full range of personal and small business deposit, investment, and credit products and servicesis an asset
Detailed knowledge of procedures, processes and terminology relating to sales and services including knowledge of mainframe applications (i.e. AS400, CICS, Coins, TSYS, Contact Manager, OST) is an asset
Developed compliance knowledge to understand limits of authority, CIBC standards, policies and procedures for various transactionsis an asset

111

Sales / Service Engineer Resume Examples & Samples

Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be approximately 20-40%
1+ years of successful technical service, technical sales or field sales support experience
2+ years of successful technical service, technical sales or field sales support experience

112

Field Sales & Service Specialist Resume Examples & Samples

The FSSA will develop a close working relationship with care managers and employees of partner clinics in identifying and selling the product to potential applicants
Market & Sell CSNP Medicare products at assigned clinics within the territory
Establish, attend and leverage in home appointments to support sales process when necessary
Build and grow relationships within provider partners (care managers, office managers, etc) to improve ability to market and sell
May require extensive overnight travel as well as evening and weekend hours
Requires Life & Health licensure (or ability to quickly obtain it)

113

Sales Service Engineer Resume Examples & Samples

Must have relevant Tertiary qualification
GR12 with technical subjects including maths
Must have at least 5 years experience in compressed air systems or similar industry ie. capital equipment
Must have at least 3-5 years experience in sales aftermarket
Must be computer literate
Must have experience on systems (MRP, ERP)

114

Sales & Service Operations Specialist Resume Examples & Samples

Supporting existing customer relationships to allow the Field Sales organization to pursue business development opportunities which includes responding to customer inquiries for quotes/orders—transactional business requiring no sales exec involvement
Creating and auditing sales documents prior to order entry by working with internal control groups
Processing executed orders, monitor and confirm that all holds are cleared and products are shipped
Maintain deal tracking in Siebel and wish information in Siebel and Oracle for sales team and manufacturing
Providing response to inquiries for sales and service organization regarding customer order status, account history etc
Generate Sales Orders ensuring compliance with internal processes and policies
2-4 years post secondary education required or relevant work experience
Must be organized and have the ability to multi-task in a fast paced and demanding environment
Availability for limited travel as requested
Should demonstrate Kronos Core Competencies

115

Sales & Service Administration Resume Examples & Samples

Order bookings and revenue invoicing into the information systems
Inputs applicable data into current business systems
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Inputs project location to system
Generates Work Order Documents, dispatches technicians, and notifies customers
Responsible for customer interaction/satisfaction
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Manages the local inventory of parts to support services operations in the region
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
Logs service start-up and service work requirements in job tracking system when applicable
Responsible for generating, interpreting, and printing various assigned reports
Three years of related experience
Working knowledge of office equipment and Microsoft Office products
Strong written and verbal communication skills Catalan / Spanish / English
Must be organized with the ability to multi-task and prioritize daily interruptions
University Degree/Bachelor
Fluent in English, native Spanish / Catalan

116

Sales Service Manager Resume Examples & Samples

Coordinate with key forecasting, planning, sales and merchandising functions to ensure sales sell-in strategies are being executed
Align our operational efforts to ensure we are achieving our monthly, quarterly and yearly shipping targets
Proactively identify opportunities for sales process improvement. Works closely with sales leaders, key account executives, customer service leads, credit, finance and Business Integration teams to inspect sales process quality and prioritize opportunities for improvement. Assist sales management in understanding process bottlenecks and inconsistencies
Work directly with customer service representatives and sales to ensure the order file is clean, address oversolds, and confirm instruction to cancel or roll demand for non-serviceable balances, or any other situation, that might impact ability to pick and ship efficiently
Work with the Allocation & Production teams to ensure oversold styles are addressed and prioritized in a timely manner, thereby maximizing our shipping potential and ensuring appropriate customer prioritization
Collaborate daily between Customer Service, Credit, Allocation and Warehouse to ensure business is ahead of actual vs. planned demand and helping business units (sales, planning, finance, production) adjust accordingly
Assist channel leads in identifying, addressing and resolving issues with orders – dropping ship tickets, order allocation, credit or other order issues
Assist account executives, planning and customer service with management of bulks dedicated to .com (ecomm) businesses of our wholesale accounts, monitoring availability thresholds, work in progress dates, and performance and strategic adjustment of available SKUs
Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Assists in the development of new reporting tools as needed
Work with Business Integration to coordinate training necessary to sales, sales management and sales support personnel
Work with and support Accounting, Finance and Human Resources, providing assistance with issues of incentive compensation, channel sales reporting and rep assignments as necessary and requested
Drive efficiencies though integration of Credit, Customer Service, Planning and the Sales Organization

117

Assistant Store Manager of Sales & Service Resume Examples & Samples

Provide exceptional customer service in the store to achieve World Class Service standards
Serve as a role model for sales associates in sales generation and customer service by making the customer experience the priority
Reinforce customer service principles by coaching staff on their successes and challenges
Utilize GUEST and training resources to educate team on product, improve selling skills, and achieve business goals
Effectively perform operations functions: opens and closes the store, register, and back office management procedures
Assume additional management responsibilities in the absence of Assistant or General Manager
Perform projects and assignments as directed by the Assistant or General Manager
Comply with all Company policies and procedures
Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy
1-3 years retail sales experience with management experience preferred
Effective communication, organization and leadership skills
Availability to work a minimum of three shifts per week, minimum of three Saturdays per month and two Sundays per month, annual inventory and entire holiday season (November and December)
Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

118

Coordinator, Luxury Suite Sales & Service Resume Examples & Samples

Responsible for managing and coordinating luxury suite and meeting space inventory
Accurately compiles and distributes monthly and annual reports, budget and forecasts, as well as daily sales reporting
Handles incoming telephone calls for the Department, with a high degree of customer service
Transcribes and prepares written correspondence, reporting decks and presentations
Responsible for the timely maintenance and filing of records, files, and reports for the Department
Works closely with our food service teams on exceeding client expectations
Plays lead role in development of department’s annual operating expenses
Establish and maintain strong, collaborative and effective internal relationships to support the business objectives
Responsible for other tasks and special projects as assigned
Post-secondary education in business, finance, or equivalent
Experience with Microsoft Word, Excel, PowerPoint and general accounting knowledge, Saleforce CRM background preferred
Self-motivated, team player, with an ability to manage multiple tasks with strong time management skills
Familiarity with ticketing systems an asset
Ability and willingness to work evenings, weekends, and holidays as required in alignment with the baseball season and select Rogers Centre events

119

Consultant, Sales & Service Resume Examples & Samples

Assist in the delivery of timely key messages, as they relate to Regional business opportunities
Champion the effective District implementation of customer loyalty initiatives, including customer problem resolution
Provide consultation to the Region at the District level on the implementation of clients sales and service management processes, standards and established activities and programs as defined at the Retail Distribution level, contributing to the revenue and funds managed growth and retention of Regional sales
Provide operation support for projects after implementation, including problem resolution and enhancements
Work in partnership with the Regional Director, Sales and Service and when required, with National Office teams, providing input for effective and consistent development and delivery of national operational practices, service standards and behaviors
Financial/client analysis required for business modeling at Regional, District and portfolio level

120

Sales & Service Supervisor, Men s Polo Th Ave Resume Examples & Samples

Supports and promotes new business initiatives to create a positive reception from sales team
Build on personal professional sales experience to become a more knowledgeable and effective store leader
Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management
Maintain merchandise in accordance with the Company’s visual presentation standards

121

Regional Sales & Service Leader Durban Resume Examples & Samples

The Branch Leader will be responsible for all the planning and coordination of all Sales and Services activities within the Inland Direct business. Responsible for achieving and executing Inland Direct Sales and Services AOP targets. The key drivers in this position are to drive efficiency of the Service department, constantly increase customer satisfaction and focus
The Branch Leader with have the Completes Sales Manager, Services Sales Manager, Rotary Service Manager and Centac Service Manager reporting to them
The Branch Leader will be responsible for monthly forecasting on the Inland Direct Branch business and ensure forecast is met along with the principle responsibilities, reporting to the Country Leader South Africa
Accountable for the delivery of the Inland Direct Services and Sales
Responsible for the overall management of all Completes and Service Orders, WIP, Margin & Local Services Opex control in line with AOP targets and customer requirements within the Branch
Responsible for establishing and driving the Service sales and deployment activities to drive the growth of the Service results in line with AOP targets
Responsible for ensuring all Service systems and processes maximize the efficiency and effectiveness of the function
Instrumental in introducing key initiatives to drive innovation and growth in the Service team
Key to establishing positive working relationships between Direct Completes Sales and Service teams as well as with the wider organization to include managing all cross functional exchange
Actively develop new opportunities to maximize Services and Completes sales
Responsible for ensuring overall customer satisfaction across the Inland direct region to include handling high level customer issues
Responsible for the overall development and capabilities of the team that supports this role to include consideration of how competencies, knowledge and skills are spread across different locations and to review how the team can best support our customers where there are skills gaps in specific areas

122

Sales Service Specialist Resume Examples & Samples

Field inquiries from financial advisors and current/prospective end-clients regarding Legg Mason's investment solutions, including mutual funds, college savings accounts, separately managed accounts and online digital services
Provide quality support to clients by responding to phone, e-mail, website and other inquiries regarding online service functionality, account opening procedures, account information, fund performance, risk profile and allocations
Provide step-by-step guidance for clients requiring assistance with online navigation
Work with custodian banks and transfer agents to research and resolve administrative, operational and trade information requests
Properly escalate unresolved queries to the next level of support
Preserve and grow knowledge of help desk procedures, products and services by actively participating in training sessions, product and portfolio manager conference call and team meetings
Recommend procedure modifications and improvements
Interact and refer leads to/with internal wholesalers and sales directors to promote sales, retain assets and to support financial advisors
Ability to develop extensive investment knowledge and tailor message to appropriate client
1-3 years of financial industry experience preferred
Enthusiastic team player and self-starter with ability to prioritize and work in a fast-paced environment
Excellent communication and client service skills
Strong customer relationship management and servicing skills as well as internal corporate relationship management capabilities
Microsoft Word, Excel, and Outlook proficiency
Bilingual in Spanish preferred, but not required
Willing to obtain Series 7 and Series 63 licenses within 6 months
Able to be present in the office during assigned business hours unless otherwise authorized
Able to apply knowledge into practical solutions
Strong client relationship management and servicing skills
Able to identify and anticipate client needs and make recommendations for implementation
High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
Self-starter who can work well with people at all levels
Able to work well with ever changing priorities and/or situations
Able to work under pressure in a fast-paced environment that experiences a lot of change/heavy volume
Able to develop strong working relationships

123

Sales Service Associate Resume Examples & Samples

Process travel and expenses for Regional Directors
Maintain assigned Regional Directors' calendars
Mail or e-mail promotional items and approved marketing materials to Financial Advisors and RIAs
Run Customer Relationship Management database sales and activity reports and communicate results to Regional Directors
Facilitate CRM database clean-up
Research and resolve trade reconciliation questions
Setup and coordinate local meetings/conferences working closely with Marketing and vendors
Assist with seeking the pre-approval for all non-cash compensation activities
Communicate internal policy and procedure changes (e.g. PeopleSoft, SalesForce.com, Cash/Non Cash, Distribution of Marketing Materials) to Regional Directors
Perform additional responsibilities as assigned
3-5 years experience in a fast-paced professional environment
Previous sales support & customer service experience
Proven ability to identify process inefficiencies and to take action to improve
Master at multi-tasking; able to manage multiple projects at once, juggle priorities, meet tight deadlines and effectively communicate expectations to stakeholders
Ability to quickly learn technology systems and utilize reporting functions; experience with a CRM system preferred
Independent worker; able to exercise judgment according to regulations and policies; comfortable escalating issues to management when needed
Superior verbal and written communication skills; exhibits professionalism in all communication
Comfortable with Microsoft Word, Excel, PowerPoint, Outlook
Ability to focus for extended periods of time with specific attention to detail
Ability to build relationships and interact in a professional manner with Regional Directors, Managers, other Sales Service Associates, and Legg Mason colleagues in other departments
Can manage project timetables and adhere to strict deadlines
Must be present in the office during assigned business hours (8:00 am-5:00 pm), unless otherwise authorized; must be available for occasional overtime
Ability to follow procedures
Ability to cope with a fast paced and stressful environment, especially during times of heavy volume
Ability to take on unscheduled projects on short notice

124

Sales & Service Analyst Resume Examples & Samples

Clear knowledge of sales & service processes
Strong people and problem solving skills
Demonstrated skill in improving existing processes to gain efficiencies and improve customer satisfaction
Ability to customize processes based on business lines preferences while maintaining efficiencies
Ability to build relationships and inspire trust across the enterprise
Ability to present and convey information that influences and calls individuals to action
Attention to quality and details
Knowledgeable of B2B and B2C sales processes
Ability to influence peers and management
Knowledgeable of sales enablement tactics

125

Regional Sales & Service Leader Nordics Resume Examples & Samples

Accountable for driving commercial performance and achieving targets within the Region
Contributes to the commercial activity of new equipment opportunities for the Hydro Business within the region from opportunity identification,
Bachelor’s degree / Business school/ Engineering
Very strong years of experience in Sales/Commercial management for New or Services activities, ideally in the Hydro, Power or Renewables Industries
Fluent in a Nordic language (Norwegian ,Swedish or Danish)
Experience in managing a remote sales team
Experience in managing field service resources
Passion for customer success
Outstanding presentation, negotiation and interpersonal communication skills
Established network with key stakeholders in the Nordic customer organizations
Demonstrated ability to lead in a dynamic, challenging team environment. Open to change and new ways of working
Integrity: Accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions, and when dealing with others

126

Sales & Service Manager Resume Examples & Samples

Responsible for leadership and development of Salaried & Non-Salaried Cast Members within Consumer and Travel Industry Sales, Travel Operations
This position will have between 10-12 Salaried direct reports and a total staff of over 250 in a variety of communities
Primary responsibilities include, but are not limited to: coaching and feedback, performance management, partnering with internal and external partners, and setting strategic direction for Consumer and Travel Industry Sales
Minimum 5 years of operational leadership experience
Demonstrated exceptional motivational skills
For DRC Castmembers: No more than one F/O ( Falling Behind and O = Off Track) in presenteeism in the last six months and no more than one reprimand within the last six months
WDW Transfer guidelines apply
Demonstrated ability to work well with all levels of Management and frontline cast
Proven ability to handle multiple priorities and to meet deadlines under pressure
Demonstrated resourcefulness, problem solving skills, and continuous improvement process skills
Proven ability in a Sales through Service call center model
Proven experience in working and managing in an incentive/commission-based compensation environment

127

Sales & Service Supervisor Resume Examples & Samples

Collaborate with manager to identify staff development needs and follow through with appropriate coaching and training to improve banker performance and enhance productivity
Produce sales and generate referrals using various methods under the direction of the Branch Manager. This includes, but is not limited to, cross selling/relationship selling, out-bound calling and product marketing and promotion techniques/campaigns
Ability to inform, coach, train, educate and motivate employees to support bank goals and objectives
In depth understanding of bank products, services and operations processes
Excellent problem solving skills, using a wide range of information and perspective to identify current conditions and needs
Impeccable attention to detail with the proven ability to handle confidential and sensitive information
Proven ability to work effectively under time constraints. Previous experience in strategically adjusting staff schedules and technical needs to support the changing needs of the business
Excellent knowledge of PC, including internet and internal bank software. Utilizes advanced branch technology and systems including tablets, enhanced ATMs and other systems effectively
Must be flexible to obtain specialized licenses/certifications
High School diploma or equivalency preferred, college degree a plus

128

Sales Service Manager Resume Examples & Samples

Meetings: Facilitate tasks or requests as asked by guest such as; assures group boxes are in place, room set ups are correct, audio visual is in place, etc. Resolve minor client concerns. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests
Provide group and seminar coordination of all details (pick up, credit, coupons, VIP’s, BEO creation)
Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. Discuss meeting details with Banquet staff, group pick up reports, VIP reservations with Reservation/Revenue Department
Greet and welcome group contact and be a client advocate
Attend and participate in daily Sales, Ops and Banquet Event Order (BEO) and other meetings as assigned (credit, staff, 4PM Ops, Sales Meetings, etc)
Lead Pre-con meetings and Weekly Review and BEO Meetings to ensure details are communicated from clients through out hotels
Finalize detail of groups, catering events (except wedding and large social events) and close out folders and banquet postings as assigned
While coordinating groups upsell Food & Beverage items, VIP and welcome amenities, audio visual to drive revenues
Assist in coordinating all details with the Conference/Conventions Managers while group is in house
This job has a high degree of direct guest contact and interaction while groups are in-house. As well as via phone and email while coordinating group details
Attention to detail and timeliness is a critical skill used in this job
May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs
Respond to client special requests on meeting details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. Upsell additional services to clients
Ensure that current and prospective client database is maintained
Perform routine administrative duties such as typing proposals, letters, contracts, etc., completing reports, etc
Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones, handling of mail, faxes, etc.)

129

Team Manager, Sales & Service Resume Examples & Samples

Provides feedback as needed, on a continuous basis and during scheduled mid-year and annual evaluations
Interviews and hires to approved staffing levels
Manages adherence to Sears personnel policies, taking disciplinary actions when needed and documenting actions taken
Provides an environment of open communication with all team members
Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates

130

Field Sales & Service Rep-spanish Preferred Resume Examples & Samples

Deliver sales presentations to consumer groups & individuals
Become known as a visible and recognized Medicare and dual eligible resource in assigned territory
Adhere to all compliance and company rules and mandates set forth in the CMS marketing and compliance guidelines as
Street/Table marketing and Community Outreach Vehicle (COV) experience strongly preferred
Experience working with the Medicare and Medicaid population preferred
Reliable transportation required - Travel up to 75% within assigned territory (with mileage reimbursement if using your own
Vehicle)
Life/Health license required
BA/BS or 2 years of related experience required

131

Field Sales Service Account Consultant Resume Examples & Samples

Associate's or Bachelor’s degree preferred. Previous sales/service experience preferred; or any combination of education and experience, which would provide an equivalent background. Health and Life license is required (may be obtained once hired)
Knowledge and understanding of the healthcare operations and industry is helpful
Good decision making skills and ability to exercise good judgment
Organizational and problem solving skills to meet deadlines
Ability to communicate persuasively and effectively to a wide range of internal/external customers
Excellent written and oral and presentation skills
Strong PC and related applications such as Excel, Word, Access, and PowerPoint

132

Dealer Sales & Service Mgr-atlanta Resume Examples & Samples

Manage sales team and drive full utilization of all dealer sales team members. Prepare a monthly/weekly sales plan and sales focus for the department to meet the dealer sales budget
Manage all dealer sales lanes and assignment of numbers to dealer consignors. Work with the GM to establish criteria for the lanes by seller type and/or vehicle type and target conversion rates
Insure a fair playing field for team members to achieve objectives, volumes, account management, assignment of territories, lane placement, information, fees, deals, offers, incentives, etc
Require a weekly plan from each dealer sales team member to achieve their individual portion of the weekly sales target. Must review the details of plan with the team including minimums for account visits, calls, and target consignment volumes. Must document that plan and distribute weekly to the GM and Regional Dealer Sales & Services Manager
Lead outside sales by example by completing a minimum of 6 dealership visits each week, entering the results of the visits in sales force
Define a growth plan for the top 20 dealer sales accounts. The growth plan will include target dealer sales volumes, target sold volumes, discussion of target conversion rates, and additional auction services such as e-biz opportunities, blended and special lane/sale opportunities
Participate in the assignment of goals for dealer sales units offered online and coach accounts to drive most effective use of online solution. Meet with e-Business champion to identify target dealers for inclusion in online solution, prepare the presentation, review with Regional DC Manager and set the appointment for e-Business and Dealer Sales & Services Manager to present solution offering
Work with telesales to drive in-depth understanding and key messaging for telesales team to take the potential buying audience to drive greater exposure of dealer inventory. Prepare a brief bulleted list of DC highlights each and every week and deliver that list to GM and telesales team
Foster continual improvement of Dealer experience at auction and solution offerings to achieve growth
Work with auction operations team to refine operational processes for dealer consignment inventory to ensure operational excellence for all dealers

133

Intern / Co-op-sales, Service & Marketing Resume Examples & Samples

Computer skills to develop, maintain and analyze data (including Excel, Word & PowerPoint)
Good interpersonal skills to work effectively with others
You must have the right to work in the U.S. without sponsorship
Preferred cumulative GPA of 3.0

134

Field Sales & Service Specialist San Antonio Resume Examples & Samples

Responsible for meeting monthly sales goals for an assigned clinic or territory through the education and enrollment of members with particular chronic conditions, such as End Stage Renal disease, into the C-SNP product (or other single product /Medicare Specialty sales)
Complete all necessary compliance mandates and documentation for CMS or organization
Bachelors degree or 2 years of direct sales / marketing related experience required; or any combination of education and experience which would provide an equivalent background

135

Sales & Service Associate Resume Examples & Samples

Some banking experience is preferred (i.e. teller or otherwise)
Basic business acumen and professionalism is a must
Strong written and verbal communication skills are critical
Ability to build relationships and strong alliances across the organization
Ability to quickly learn all there is to know about the products and services offered by the bank

136

Sales & Service Rep Resume Examples & Samples

Gain (or have current) appropriate insurance licensing for their resident state through studying materials and passing required tests
Proactively contact customers using outbound calling technology
Actively participate in ongoing insurance license training and compliance to all state rules and regulations for insurance and telemarketing
Ensure accuracy of information collected
May need to follow-up and encourage customers to send back required documentation
Participate in activities designed to improve customer satisfaction and business performance
Place and/or receive customer inquiries that may require deviation from a script or sales flow process
Conduct effective consultative selling by asking appropriate questions and matching the right product to the customer’s needs, resulting in closed sales as well as increased customer satisfaction
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
Comply with all do not call and insurance regulatory standards
Demonstrated success in an outbound sales or telemarketing environment
Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success
Capacity to learn complex processes and policies
Ability to successfully take tests and retain knowledge
Knowledge of computer operations
Detail oriented with examples of how they have been able to ensure high quality work
Willingness to rotate shifts, as needed
Positive orientation: as in focused on how to achieve success, not on barriers
Dependable and flexible
Good listening and responding skills
Possess a drive to achieve as well as insight into self and others

137

Sales & Service Resume Examples & Samples

Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
High school diploma with six months of sales experience preferred
Demonstrated sales technique and product knowledge preferred
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Dependable with proficient attention to detail
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

138

Sales & Service Associate / CSR Resume Examples & Samples

Previous customer service experience and sales skills
Ability to work in a fast paced environment with a variety of tasks
Flexibility to work days, nights, weekends, and holidays

139

Sales & Service Regional Manager Resume Examples & Samples

Responsible for Wabtec Transit Group aftermarket sales to NJ Transit, Long Island Rail Road and Port Authority Trans Hudson rail operations
Responsible for the management and deployment of field service personnel assigned to the above listed customers
Responsible for producing and managing budgets
Responsible for seeking out overall business growth and new opportunities for aftermarket repair businesses
Responsible for interfacing with various division program managers, engineers and quality assurance personnel regarding field activity and customer needs
Responsible for interfacing with various division OEM marketing personnel to provide market information and assist in business development
Responsible for attending meetings that involve various upper management and division personnel with assigned customers. These meetings may be held at various Wabtec divisions throughout the U.S. and Canada
Responsible for the maintenance of local spare part inventories, tools, equipment and on site facilities
Responsible for regularly reporting field sales and service activity to the Regional Manager
Responsible for maintaining a good working relationship with customers at all levels
Responsible for implementing a positive culture of safety awareness and workplace efficiency with direct reports
4 year college degree in a technical and/or marketing discipline

140

Sales & Service Supervisor Resume Examples & Samples

Assist in determining community sales goals and help motivate and coach Leasing Consultants to achieve those goals
Lease apartment homes; manage and convert prospect leads into leases, and follow-up with prospects
Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding area/neighborhood. Conduct tours as needed
Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
Assist in the development, implementation, and/or monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction within the community
Support residents during the move-in process; assist with lease renewals, move-out processing, and resident transfers
Call or visit competitive market communities to update market survey and keep apprised of changing market conditions on a monthly basis
Oversee the delivery of various resident-oriented services (e.g. package pick-up/delivery, community newsletter, parking passes, guest parking passes etc.)
Plan and execute resident activities
Follow all applicable AVB policies and procedures and ensure compliance with federal, state and local laws, specifically Fair Housing regulations

141

Sales & Service Supervisor Resume Examples & Samples

Implement programs and services to residents and prospective residents of an assigned community to contribute to AVB’s annual business goals
Communicate with residents to ensure residents are knowledgeable regarding community’s services, operating procedures and issues/events
Respond to inquiries and requests from prospective residents
Respond to resident requests and work with residents to minimize/resolve problems and complaints. Follow through to ensure issue is resolved
Coordinate resident service issues with appropriate community staff such as maintenance, concierge, leasing, and management and ensure resident issues are resolved in a timely manner
Assists in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel
Implement or direct the implementation of all applicable AVB policies and procedures
Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations

142

Sales & Service Operations Analyst Resume Examples & Samples

Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration
Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and FEI inventory management to ensure the customer's needs are met successfully and promptly
Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue
Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to FEI
Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier
Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution
Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems
Issues quotes for parts sales as requested by customers and field service engineers
Maintains professionalism in working relationships with team, customers and others within the company. Role model for newer team members in how to communicate well in all situations
Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service
Requires outstanding problem solving, follow-through, attention to detail and organizational skills
Ability to multi-task in an extremely fast paced environment
Advanced excel, word, and access database skills
Excellent typing, 10-key speed and accuracy rate
Ability to maintain professionalism and courtesy under pressure
Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation
Consistently communicates with customers, peers, and other FEI employees in a helpful, friendly, and professional manner
Typically requires a University degree and 6-8 years of experience in high volume field service call center

143

Quality Team Manager Sales & Service Resume Examples & Samples

National support to the business groups overseeing the adherence to Quality processes, use of systems and tools, and frequent coaching Quality to associates
Establishes performance criteria and creates reporting structure to convey Quality results to meet and exceed business groups objectives,
Analyzes Quality data and creates compelling presentations to illuminate process and performance improvements as change management ambassadors
Represents Quality and Performance Management at business strategy, process improvement, and calibration sessions
Provides an environment of open communication with all levels within the respective business groups
Develops and maintains positive and professional relationships with senior management, peers and subordinates
Maintains a high level of Integrity- confidential proprietary information

144

Sales & Service Representatives Resume Examples & Samples

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Maintain basic knowledge of client products and/or services
May offer additional products and/or services
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
High school diploma with three to six months of relevant experience preferred
Tolerance for repetitive work in a fast-paced, high production work environment

145

Sales & Service Operations Specialist Resume Examples & Samples

Determine the most effective way to quote an opportunity keeping in mind, customer expectations, logistics of opportunity, limitations of our internal systems, and follow through on all manual tasks needed to keep global visibility of a customer
Work with contacts globally to determine the best process in which to transact the order based on timeframe & revenue recognition impact
Previous experience working with customers in a sales or customer service environment
Work toward building strong inter-department relationships in an effort to better drive business efficiencies and improve the customer experience
Strong communication skills, able to convey and receive information and messages to meet the needs of a variety of situations and audiences
Incorporates best practices to streamline, simplify, and improve work flow in the organisation
Supports a customer-focused culture with an emphasis on listening to and proactively addressing the needs of external and internal customers
Proficiency in Microsoft Office and an ability to learn other software applications as required of the position (Oracle, SharePoint, Siebel, Great Plains, etc.)

146

Mobility Sales & Service Resume Examples & Samples

Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call
Inbound calls only
Use probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
Up-selling and Cross-selling for Wireless, TV, Internet, and home phone based products
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
Six months of sales experience preferred
Ability to demonstrate sales technique and product knowledge
Courteous with strong customer service orientation
Ability to effectively communicate, both written and verbally
Ability to learn and think conceptually
Able to rotate shifts, as needed

147

Contact Center Sales & Service Supervisor Resume Examples & Samples

Manage a team of Contact Center Sales and/or Services Associates to deliver expected sales and service by contacting prospective clients and prospects through outbound calls, inbound calls and by responding to requests generated by the internet or social media
Understand, adhere to and promote the sales Contact Center Sales process
Supervision and development of the Sales Team, including hiring, disciplinary actions, setting daily, weekly, and monthly sales goals, counseling and training, evaluating performance, and directing work assignments to ensure effective departmental operations
Lead daily sales action planning meetings with individual Sales Associates
Reviews sales reports, calls, emails, and other contacts with clients and takes appropriate action to improve or highlight representative sales related metrics
Participates in regularly scheduled Contact Center staff meetings to communicate status of current projects and to identify trends or needs within the call center and the company
Ensure proper resolution to escalated client concerns and document resolution appropriately
Identifies opportunities and presents logical solutions for business and process or systems improvements
Responsible for workforce management, including productivity, forecasting, schedule adherence, analysis of shift patterns and their impact on service levels
5 years of sales experience, preferably in an IB/OB call center or business to consumer environment
3 years of management experience, preferably in an IB/OB call center environment
Demonstrated ability to achieve sales and service goals through the management of individual performance objectives and accountabilities including service metrics for speed, efficiency, sales and quality of customer experience
Must have the skills and abilities to identify developmental deficiencies and create plans to address the deficiencies
Strong communication, organization and leadership skills
Proven decision-making and problem-solving abilities
Strong presentation and facilitation skills with the ability to motivate and engage others
Strong planning, time management and organizational skills
Knowledge of call center software preferred (ACD, CRM, Quality monitoring, etc.)

148

Mgr Dealer Sales & Service Resume Examples & Samples

Prepare overall plan for each member of the team including activity minimums for dealer visits, dealer calls, prospect, and fall outs. Document plan and distribute to team, GM, and Regional Dealer Sales & Services Manager
Utilize Sales Force to assign all dealers within the designated auction region to the dealer sales team. Sales territory formulations should include all region/metro dealer accounts including house, franchise, and independent dealers. The objective is to provide an equitable mix of dealerships to insure consistent account activity at the highest possible level for all dealer sales auction services for all existing accounts and the consistent achievement of new dealer sales activity
Monitor assigned territories and adjust as needed to insure highest possible wallet share of all dealer consignment within market area
Work with the sales team to effectively manage seller line-up to achieve the highest possible conversion rates for all dealer sales lanes. Early bird lanes to target a minimum of 60% sold. Dealer sales lanes will target a minimum of 40% conversion rates
Present a quarterly and monthly plan for the department that drives achievement of the dealer sales budget. This plan is to be reviewed with the GM and the Regional Dealer Sales & Services Manager. The Dealer Sales & Services Manager must meet a minimum of eighty five percent (85%) of budget each and every month
Require use of Sales Force for the documentation and execution of all dealer sales account activities by all members of the dealer sales team
Host mandatory weekly sales meetings as the primary forum to present and drive the dealer sales auction plan
Must make available to the entire dealer sales team all dealer materials and set specific goals for introduction of products and services to target accounts
Plan and execute quarterly reviews for the top 20 major dealer sales accounts. Prepare and present an account growth plan for each to achieve broader use of the ADESA dealer sales solution
Work with e-Business team to refine strategy for the transition of target accounts to the ADESA online solution suite. Require identification of at least 5 target dealers from each sales rep that would be great candidates for the e-selling solution. Require monthly additions to the initial list
Work with auction marketing department to drive key dealer messaging at auction level and maximize use of all available communications materials available

149

Sales & Service Rep Resume Examples & Samples

1+ year of commercial driving experience
Must have Class B CDL with Hazmat Endoresement
Ability to use a mobile computer or handheld

150

Retention Center Sales & Service Associate Resume Examples & Samples

Receive inbound calls from CenturyLink residential customers
Meet required sales objectives by selling CenturyLink products and services
Use various computer systems (20 or more)/screens simultaneously to process sales and service orders
Build and maintain strong customer rapport
Consult, multi-task, and problem solve with the customer
Wages/Training
$12.20 per hour to start with increases every 6 months until reaching the top of the wage scale and opportunity to earn more based on experience
Unlock the potential to earn $16.30hr starting pay per hour, base pay and commission, when you meet 100% of your goal
Unlimited earning potential, based on performance!
Training will be approximately 6 weeks, M-F; 9am-6pm MUST be able to attend entire 6 weeks of training without time off!
Training Start Date: February 13, 2017
Location: Phoenix, AZ

151

Sales & Service Associate Resume Examples & Samples

Builds and maintains strong customer rapport
Shows care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
Perfects the customer experience by providing superior service
Receives, listens, and responds to inbound calls from CenturyLink residential customers
Consults with customers to gather information and makes recommendations for their communication and entertainment needs
Receives and resolves complaints and general calls in regards to service, billing, payment and other service related issues
Meets required sales objectives by offering and selling CenturyLink products and services on every call
Sells additional services and products by recognizing opportunities to up-sell, explaining new features
Uses various computer systems and screens simultaneously to process sales and service orders
Consults, multi-tasks, and problem solves with the customer
Maintains and improves speed, accuracy, and quality results by adhering to standards and guideline
Updates job and product knowledge by participating in educational opportunities
Enters data with speed and accuracy
Ability to meet and exceed monthly sales quotas
Proficiency in multi-tasking within several computer applications and databases
Must be flexible to work mandatory overtime and holidays, as necessary for business needs
Positive attitude with a sales mindset
Successful completion of both Contact Center Assessments is required to be considered for this position
Experience in an in-bound or out-bound call center

152

Center Sales & Service Associate Resume Examples & Samples

Terrific oral and written communications skills
Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
6 or more months of customer service experience

153

Sales / Service Engineer Resume Examples & Samples

Provide routine service in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
Develop strong relationships with the key stakeholders in both your own assigned territory, and in the strategic district accounts
Actively sell and support Nalco innovations and technology in both your own assigned territory and in the strategic district accounts

154

Sales & Service Operations Supervisor Resume Examples & Samples

Typically required, a university degree and 2-7 years of experience in a similar sales and service environment, preferably with 2+ years of management experience
Experience building and maintaining processes with continues quality improvement
Working knowledge of spreadsheet and word processing applications, prefer advanced knowledge of Excel, Access, or other query and database tools
Working knowledge of call center phone technology
Fluency in English language with excellent command (spoken and written), prefer multiple language ability
Excellent communication skills, including persuasive communication. Able to communicate equally well with employees, peers, and senior level of management
Experience in managing an multi-cultural environment

155

Sales & Service Rep Resume Examples & Samples

Achieve specific sales targets and maximizing sale opportunities on each and every call
Use consultative selling techniques by asking appropriate questions and matching the right product to the customer's needs; offer solutions based on properly assessed needs discovered through conversational open or closed-ended probing
Maintain broad knowledge of products, pricing, promotions, and procedures
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
High school diploma with one year of sales experience preferred
Strong sales techniques and product knowledge
Strong computer navigation skills and PC Knowledge
Ability to work as a team member, as well as independently
Based on location and/or program, additional experience/skills may be required
Job requirements may vary by country and will not contravene any local laws

156

Intern Div Sales & Service & Part WE Resume Examples & Samples

Must be actively enrolled in an undergraduate program at an accredited local University as junior or senior working toward a Bachelor’s degree in Business General Agriculture Agribusiness Marketing Communications Advertising or a degree with demonstrated relevant experience to perform the job duties. 3.0 or above on a 4.0 scale
Skills and Background: Strong capability in Microsoft Office Suite to include Power Point Excel and Word; Access skills preferred; able to develop ad slicks reports and training materials. Basic knowledge of office machines
High level of skill in decision making problem solving and analytics. Organizational multi-tasking and prioritization skills. Integrity accuracy dependability enthusiasm and confidentiality

157

Sales Service Rep Resume Examples & Samples

1-3 years of successful laboratory customer service experience calling on physician offices
Confirmed ability to establish, maintain and retain loyal relationships while successfully managing service requirements of clients is critical for success in this position
Well-developed multi-tasking and organizational skills are keys to success
Energy, motivation, enthusiasm, and integrity
Must demonstrate sound judgment and decision making ability
Computer proficiency in MS Office, Excel, e-mail, and internet functions and become an expert in our Care Evolve Product and supporting hardware and software
Knowledge of laboratory testing and competing products
Must be able to travel within the coverage area and occasionally assist outside of the assigned region
Car, phone and Ipad for expenses and marketing materials supplied

158

Sales Service Administrator Resume Examples & Samples

University background
Experience within international company at similar position (an advantage)
Ability to build trusting relationships externally and internally
Excellent communication and negotiation skills with (external) customers and internal partners
Self-discipline and responsible
A driving personality, with a sense of urgency and result orientation
Knowledge of Microsoft Office (Word/Excel/PowerPoint)
Good knowledge of English (an advantage)

159

Center Sales & Service Assoc Resume Examples & Samples

Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
Receive, listen to and respond to inbound calls from CenturyLink residential customers
Consult with customers to gather information and make recommendations for their communication and entertainment needs
Meet required sales objectives by offering and selling CenturyLink products and services on every call
Sell additional services and products by recognizing opportunities to up-sell; explaining new features
Consult, multi-task, and problem solve with the customers which includes handling complaints
Data entry with speed and accuracy
Able to handle a high volume of phone calls in a structured environment
Successful completion of two Contact Center Assessments
Prior sales experience in a customer-facing environment or commissioned based position

160

Sales & Service Executive Resume Examples & Samples

Minimum “A” level standard
Experience of working within Sales or Service environment essential
Experience in similar commercial or technical environment desirable

161

Field Sales & Service Rep Denton & Tarrant Counties Resume Examples & Samples

Bilingual - English/Spanish is strongly preferred
BA/BS or 2 years of direct sales related experience required
Reliable transportation - Travel up to 75% within assigned territory (with mileage reimbursement)

162

Contact Center Sales & Service Manager Resume Examples & Samples

Responsible for the development and execution of the site’s sales and service strategy and financial plan, including profit and loss
Effectively manage the operational levers that impact financial performance such as workforce optimization, attrition, sales and service training, and associate development in order to optimize revenue
Partner with support units (HR, Workforce Management, Quality, Training, etc.) to evaluate process improvement opportunities, training needs, talent calibration/management, onboarding, and succession planning
Partner with other lines of businesses and stakeholders to drive real and competitive value to our clients
Maintain compliance with all regulations and successfully pass all internal and external audits as well as compliance testing
Direct, motivate, and lead a team of sales and service managers dedicated to providing operational excellence for Hancock-Whitney clients while meeting or exceeding sales targets
Establish and clearly communicate strategy to management team and provide frequent updates and feedback regarding their performance against SLA’s and goals
Partner with Marketing and Digital Strategy leaders to develop, implement, and execute campaigns that drive sales performance, client satisfaction, growth deposit and loan growth, and examine new growth opportunities for all products that maximize the Contact Center resources
Collaborate with leadership to develop both short and long-term business sales and service strategies for the site that align with the Bank’s top priorities
Bachelor’s degree in related field from a four-year college or university
7+ years’ related experience; equivalent combination of education and experience will be considered
10 + years of experience preferred
3+ years’ Experience managing a large call center with outbound/inbound B to B and B to C Sales teams required
5+ years of experience managing a large call center with outbound/inbound B to B and B to C Sales teams preferred
Valid NMLS License required
Six Sigma Green Belt Certification along with CoPC knowledge strongly preferred
Prior experience with outsourcing is preferred
Understanding of financial policies and budgetary requirements, including forecasting
Excellent interpersonal skills and the ability to influence and collaborate
Strong business acumen; proven analytical and process improvement skills
Possess excellent leadership, organizational, time management, judgment, and decision-making skills
Ability to read and interpret a document if required to perform the essential job functions
Ability to travel if required to perform the essential job functions

163

Franchise Sales / Service Coordinator Resume Examples & Samples

Liaisons between senior management and leadership of affiliates
Supports existing and preexisting affiliates on effective use of systems zONE, Skyslope, Authorize.net, Merrill, Dee Signs e
Performs a variety of office/clerical duties such as printing, scanning, presentation set up
Coordinates onboarding process of new affiliates
Maintains files for all franchise agreements
Maintains and updates all franchise contact lists and directories
Coordinates travel development department team members
Assists with organization VIP Tours and Franchise Training
Supports Franchise Sales staff by processing all franchise applications for legal, business, and financial reviews and approvals
Must be willing and able to travel to train onsite, visit, and audit as needed
Work Monday through Friday from 8AM to 5PM
Understands, displays, and embraces the company’s “coolture”
Minimum of 1 year's experience performing these job functions
Minimum of 2 years’ administrative experience
Current auto insurance based on California minimal insurance coverage standards and reliable automotive transportation
Associate’s degree or some college courses
Previous real estate experience
Bilingual in another language
Excellent communication skills and computer knowledge with proficiency in database management and word processing
Proven ability to work well with a varied group of individuals
Resourceful, well organized, highly dependable, efficient, and detail oriented
Strong organization and follow up skills
Must be able to travel up to 15% of the time
Fluent speaking, reading, and writing in the English language
Strong ability to prioritize duties and solve problems
Must arrive to work and all business meetings on time
Able to work independently without daily supervision
Strong organization skills with an attention to detail
Works well on a team and collaborates with others
Possess a friendly, enthusiastic, outgoing manner
Ability to build rapport in department(s) with a willingness to assist others
Ability to type at a net rate of 35 wpm using a computer keyboard

164

Sales Service Associate Resume Examples & Samples

Bachelor's Degree; BS in Engineering, Paper Science, or Life Science degree preferred
5+ years of technical sales experience in the pulp/paper industry OR 5+ paper mill operations experience
Strong technical and selling skills
Good computer skills, Proficient in MS Office
Ability to manage numerous projects

165

Field Sales Service Account Consultant Resume Examples & Samples

Associate's or Bachelor’s degree preferred
Previous sales/service experience preferred; or any combination of education and experience, which would provide an equivalent background
Health and Life license is required (may be obtained once hired)

166

Medicare Field Sales & Service Rep-central Indiana Territory Resume Examples & Samples

Plan
Well as in the company policies and procedures
BA/BS preferred. Requires Life & Health license required
Must have reliable transportation; travel up to 75% within assigned territory

167

Field Sales & Service Rep-queen Resume Examples & Samples

Become a trusted advisor in the community via cultivation of grassroots and other local events
Build and grow relationships with centers of influence, including but not limited to providers, Medicare advocacy groups, commercial sales, …)
Skilled at connecting and networking
2 years of direct sales or marketing experience, or any combination of education and experience, which would provide an equivalent background
Strong PC and keying skills required
Bilingual English/Russian, Arabic, Middle East dialect, Indian or Creole highly preferred
Valid drivers license, motor vehicle insurance, and access to a motor vehicle required
Reliable transportation required - Travel up to 75% within assigned territory (with mileage reimbursement if necessary)

168

Sales Service Engineer Resume Examples & Samples

Education: S 1 in Electrical Engineering Or Min D3 in Electrical Engineering with additional Experiences in several relevant fields
Job Related Experience: 3 years
Business Understanding: Schneider Product Knowledge, Application system, Product Competitor knowledge, Technical knowledge, Specific application of industry, Negotiation skill, Customer relationship
Others (e.g. language skills, technical skills): English, Indonesia, Computer Knowledge

169

Mortgage Processing Sales & Service Specialist Resume Examples & Samples

Consults on the design of training, organizes, and/or conducts specialized coaching for assigned areas or functions of the company
Establishes training goals, maintains records of training activities, monitors employee progress and measures effectiveness
Maintains up-to-date knowledge of products, policies, and procedures as needed to provide effective coaching and mentoring
Communicates with managers and others to assess training needs
In Lieu of a Bachelor's degree, an additional four years of relevant work experience is required
Minimum 1-3 years' experience in Mortgage Processing, or in a training role
3 years' experience in delivery of adult education/training programs, preferably in a Mortgage Lending environment
Demonstrated competency in training delivery and facilitation
Experience in Mortgage Lending
Superior communication and presentation skills
Proficiency with MS Office applications

170

Field Sales & Service Rep Resume Examples & Samples

BA/BS preferred. Requires Life & Health license
Exceptional oral, written and presentation skills required
Bilingual in Spanish strongly preferred

171

Internet Sales & Service Adm Resume Examples & Samples

Perform daily review of Virtual Store and National Drop Ship orders from the previous business day, including but not limited to: payment information; correct sale; and delivery pricing & gross margin
Ensure all orders have been processed correctly and accepted at the manufacturing and distribution level. Re-enter rejected orders and work with IT to resolve any order entry issues
Review all relevant reports within established guidelines to ensure a solid operational structure (e.g. open order reports, bank reconciliations, delinquent accounts, and accounts with credit/debit balances). Make appropriate transactions based on departmental guidelines, and identify issues and communicate with the appropriate personnel to address and resolve
Process order cancellations and returns, ensuring assets are cancelled or written off properly, and that proper approval and documentation are received. Communicate errors in preparation for correction and review
Communicate with retailers regarding aged orders and delivery status
Register remote delivery orders and communicate with distribution and delivery companies to ensure that pick-up is complete
Communicate with clients to ensure that remaining balances are collected prior to delivery
Assist Virtual Service Center with operational questions by providing order updates and issues to its attention, ensuring that clients are being contacted as needed
Maintain accuracy of inventory, accounts payable, accounts receivables and customer deposits
Negotiate solutions with retailers and consumers within established guidelines
Process orders for employees
Assist in Virtual Store/Drop Ship functions, such as answering phones, working with both consumers and retailers in a service capacity
High school diploma with a minimum of two (2) years relevant work experience required
Bachelor’s degree in an Accounting, Finance, or business-related field preferred
General knowledge of Accounts Receivable and banking principles and processes
Basic computer skills, particularly in MS Excel, with a willingness and aptitude to learn new applications
Proficient mathematical, communication (verbal and written) and analytical skills required
Ability to assess customer needs, meet quality standards for services, and evaluate level of customer satisfaction
Strong mathematical, communication (verbal and written) and analytical skills required
Must have excellent attention to detail
Ability to work within established guidelines, but also to identify strengths, weaknesses, potential problems or issues and implement solutions

172

Sales & Service Professionals Resume Examples & Samples

Strong mechanical reasoning abilities and problem solving skills to troubleshoot and repair equipment and dispensing systems
Able to lift and carry up to 100 pounds, have a valid drivers license and good driving record
Industry-related experience in foodservice or hospitality is a definite asset

173

Sales & Service Banker Resume Examples & Samples

Bilingual, Spanish speaking a plus
2-4 years of customer service experience required
1 year minimum sales or telemarketing experience preferred
Call Center and/or Banking experience preferred
Experience with live chat and social media a plus Job Skills / Knowledge Demonstrated: * Active listening skills * Strong customer service skills * Passion for helping people * Problem solving skills * Effective communicate skills over the telephone. * Strong working knowledge of computer (email, internet, intranet, etc.) * Typing skills * Ability to learn all software systems that support Customer Care Center requests, inquires and transactions. * Ability to effectively multi-task * Positive attitude * Flexibility * Excellent organizational skills with attention to detail * Ability to work with a diverse work force and customer base * Strong commitment to achieving personal growth and success * Ability to understand Webster and Distribution Group mission, goals, and strategies and support it during customer interactions Environment: * Call center environment in a cubicle wearing a headset * Must remain at workstation for long periods of time * Heavy keyboard/mouse usage required with repetitive movements Other: * Complete on-the-job and/or classroom training as required to remain on the job * Be willing and able to work a set schedule that may include evenings and weekends. Shift bidding takes place quarterly and is based on performance as well as seniority. * Obtain satisfactory results from a background/employment history investigation and drug screening
LI-MM1

174

Branch Manager Advice, Sales & Service Resume Examples & Samples

Protect the bank, the customer and shareholder interest by managing and minimizing the bank’s exposure to risk by ensuring compliance with regulatory activities and guidelines
A minimum of five years’ experience managing people
Experience managing a team to achieve successful results
Ability to effectively assess local market conditions
Ability to source and obtain new business through relationship building
Proven success in attaining individual results and goals

175

Field Sales & Service Rep Spanish Preferred Resume Examples & Samples

Skilled at connecting and networking, with a successful track record of self-generating leads through personal grassroots marketing
Experience selling D-SNP in the El Paso, TX metro area is strongly preferred
Experience using a CRM system (Customer Relationship Management) is preferred
Bi-lingual in Spanish is strongly preferred

176

Manager District Sales Service Resume Examples & Samples

Responsible for the collaboration with the District Manager and sales staff to development and achieve the District order budget, utilizing KONE business processes
Responsible for managing HR related processes including people development, staffing, compensation, performance management
Develops and fosters communication with sales and operations, including effective problem resolution
Meets with key clients, assisting Sales force with maintaining relationships and negotiating and closing deals
Maintains contact with general contractors, architects, and owners during proposal, construction, installation, and turnover phases
Directs and leads area sales personnel in achievement of planned result

177

Temporary Customer Sales & Service Rep-hvi Resume Examples & Samples

Handle inbound calls and emails from TELUS clients and assess their needs and apply timely solutions
Resolve inquiries as the single point of contact for TELUS' clients
Work closely with our clients to ensure they have the necessary tools to promote TELUS products and services
Solve problems in a manner that consistently exceeds our clients expectations in terms of responsiveness, completeness and accuracy
Educate clients of changes that have been made to our processes, procedures and marketing initiatives
Act as a liaison with other departments as issues arise that require the expertise of other operational groups to ensure that the issue is resolved in a timely manner
Provide feedback to the Team Managers for possible process improvements or system enhancements that will have a positive impact on call load or CST
Perform other related duties as required

178

Vacuum Sales & Service Rep Resume Examples & Samples

Pick up liquids, high solids, oil water, or sludge from a variety of sources included but not limited to oil/water separators, clarifiers, sumps, trenches, pits, floor drains and underground waste tanks
Cold calling to build new business
High school diploma or equivalent required
Clean driving history required
Route driving experience preferred
Previous customer service experience preferred
Ability to obtain and retain a Class B CDL: preference given to those who already hold a CDL

179

Sales & Service Executive Resume Examples & Samples

Processing of orders via telephone, fax or emails ensuring high levels of accuracy at all times
Give remarkable service at all times, managing customer expectations by liaising with other departments/service providers to deliver on promises
Maintain accurate customer records and sales development activities
Operate effectively within current policies and procedures relating to pricing, order entry, lead times and in line with the telephone call monitoring programme
Develop effective working relationships with other team members, internal departments and sister companies
Participate in team briefings and communicate with team leader and other team members to address issues and develop a wider range of skills
Experience of working within a Sales or Service environment is essential
Effective communicator (verbally and in writing) and capable of quickly building rapport with customers and colleagues
Excellent attention to detail and accurate key board skills
Capable of working accurately under pressure, prioritising workload
Enthusiastic attitude, professional manner and quick learner
Highly self-motivated and reliable
Team player, willing to adapt to new challenges and changes
Candidates must be able to demonstrate a pre-existing right to travel within the EU. Documentary evidence will be requested at interview

180

Sales Service Rep Resume Examples & Samples

Provide customer with neatly merchandised displays and shelves, maintain full shelf conditions, properly rotated stock and accurate price tags/POS in all departments
Provide support during shelf resets for assigned stores
Maintain a timely and accurate call schedule
Identify and communicate individual store problems and opportunities to the appropriate Kraft Heinz personnel
One or more years of experience in merchandising and managing customer relationships
Strong Project Management skill set; ability to demonstrate strong influencing and stakeholder development skills

181

Center Sales & Service Associate Retention Resume Examples & Samples

Successful completion of two (2) assessments is required for consideration in this role. You will be sent emails with the links upon completion of your application. Assessments need to be completed as soon as possible so next steps can be considered
Ability to meet and exceed monthly retention and sales goals
Excellent punctuality and work attendance history

182

Online Sales / Service Team Manager Resume Examples & Samples

Implement improvements with individuals who may not be on target by performance managing quickly and efficiently
Be able to confidently analyse Client results and create efficient team action plans with stepped targets to present to Senior Manager and also to Client on occasions
Assist in recruiting and retaining staff to ensure voluntary attrition is at the lowest levels possible
Actively manage schedule adherence and absence to ensure internal utilisation is maximised at all times; understanding absence to prevent future instances is critical
Ensure positive team morale, identify opportunities to incentivise positive performance and promote a fun working environment at all times to keep Employee Engagement high
Conduct weekly team meetings and cultivate team culture in general to generate a sense of belonging and ownership
Develop Specialists who go above and beyond in their results and attitude combined by using effective Personal Development Plans
Ensure all team members are ISMS compliant at all times
At least 6-12 months management experience
Proven track record in the management of people including performance management
Constructive approach in giving feedback and ideas to improve the customer experience
Bachelors or Associate degree is desirable

183

Online Sales & Service Lot Specialist Resume Examples & Samples

Quick Checks – after the vehicle is sold, will re-inspect to make sure it matches Condition Report to reduce Arbitrations
Ensure proper follow-through on all directives, bulletins, and schedules set forth by the Online Sales & Services Manager or designated manager
Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise the Online Sales & Services Manager or designated manager of all breakdowns and maintenance needs immediately

184

Sales Service Associate Resume Examples & Samples

Review programs and processes within territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention
Conduct the necessary site and training programs to understand the overall operations of the territory plants and new customer sites
Manage profitability of the account (pricing, accounts receivable, etc)
Review territory applications and processes/procedures for safety improvements
BS in chemical or mechanical engineering, applied sciences, or engineering preferred
5+ years technical sales/service experience within the Pulp/Paper industry
Tissue experience is preferred

185

Automation Sales / Service Specialist Resume Examples & Samples

Conduct one’s self in a safe manner and observes all safety best practices. Leads safe work activities. Reports any unsafe situation to management immediately and takes action to protect others from hazards
Employ at all times a Safety First attitude that prevents incidents, unsafe practices, and accidents
Makes sales calls with Account Managers, Sales Managers, and Segment Managers to sell Preventive Maintenance, retrofits, new equipment, controllers, drive packages, and software to prospective and existing customers
Prepares proposals, quotations, and estimates for new and or upgrades and retrofits to existing customer equipment
Sells used and reconditioned equipment
Teaches and instructs operators on the proper use of equipment operation, sequencing, and optimization of process
Participates in territory planning for sales and service & works in conjunction with Sales Managers, Account Managers, Segment Manager, and supplier representatives to achieve sales and service goals
Provides input on sales and expense budgets for Segment endeavors
Must be able to troubleshoot, evaluate applications and processes, break down, repair, assemble industrial automation and components
Reads test schedule, work orders, test manuals, performance specifications, wiring diagrams, and schematics to determine testing procedure and equipment to be used
Tests functional performance of systems, processes, subassemblies, and parts under specified environmental conditions such as temperature change, vibration, pressure, grounding and humidity
Orders parts and maintains stock of repair parts for sale and customer equipment repair
Connects unit to be tested to test equipment
Reads dials or digital displays that indicate electronic characteristics such as voltage, frequency, distortion, inductance, and capacitance
Compares results with specifications and records test data
Analyzes test results on defective units to determine cause of failure
Replaces defective wiring and components or records defects on tag attached to unit and returns unit to manufacturer for repair
Devises test equipment setup to evaluate performance and operation of nonstandard or customer returned units
Generates information to complete sales of retrofits, new equipment, prepares invoices for sales and service
Conducts sales demonstrations
Makes sales & service calls to customer locations as needed
Computer literacy for preparation of sales and service proposals and report writing
One year certificate from college or technical school; or 3-5 years related experience and/or training; or equivalent combination of education and experience
Supplier factory training on equipment, processes, software, controllers, drives, and etc. to ensure the customer is sold the right products and services for the applications

186

Senior Field Sales / Service Engineer Resume Examples & Samples

Serve as a customer technical resource and work in collaboration with engineers and other senior staff as needed, to provide effective customer support and issue resolution
Drive customer sales to installed base for spare parts through service interaction in the field. Manage larger and key legacy accounts
Attend sales meetings and help meet sales quotas and goals
Serve as a content expert for equipment in the field, helping to drive customer service sales for key accounts
Provide desired engineering changes to engineering department manager to eliminate sources of equipment issues in the field
Provide advanced troubleshooting for customers in the field. Identify problems and coordinate appropriate corrective actions. Identify and minimize potential system risks
Respond to both in-house customer service calls as well as field service support
Follow all part return procedures. Ensure Returned Material Authorization (RMA) numbers are issued to customers for all returned items. Ensure all components that are returned are logged in to the system
Manages escalated customer service tickets in a timely and effective manner
Assist with repairs of customer return parts and issuing evaluation reports in a timely manner
Negotiate system upgrades or spare parts sales to customers on a pro-active basis
Develop awareness of customer needs for system upgrades and transmit this information to appropriate personnel
Escalates problems to other departments as needed
Complete field service Start-Up Quality Control Checklists, and obtain customer signoff before leaving the job site
Provide reports on all service visits, either for equipment start-up or maintenance
Provide customer training at system start-up in the field, and support MIOX in-house training programs
Understand customer's water systems in relation to our equipment
Install pumps, valves, other liquid handling components, control systems displays and basic wiring following testing and quality checklist procedures
Promote knowledge transfer to influence positive change and strengthen the team's performance
Provide on-call support coverage via on call rotation schedule as assigned
Degree level in a technical field (engineering or science)
Extensive level: Field Service Experience
Previous work on On-Site Chemical Generation equipment preferred
Previous work with municipal drinking water plants preferred
Excellent problem solving skills and ability to multi task

187

Sales & Service Tech Resume Examples & Samples

Ability to work in confined areas
A valid driver’s license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours
Able to operate test equipment such as VOMs, test sets, etc
Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc
Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours. Subject to scheduled and/or unscheduled overtime and call out
May be required to have experience in one or a combination of: Equipment Technician, Special Services Technician, Telecommunications Technician, T&P Technician, Cable Splicer, Systems Technician, Network Maintainer, I&R Technician, Cable Technician

188

ABC Sales, Service & Tag Agent Resume Examples & Samples

Collect the registration license taxes, as well as applicable sales and use taxes, and to issue registration certificates and license plates for vehicles
Receive and process applications filed for certificates of title, duplicate certificates of title, and corrected certificates of title
Perform additional transactions such as recording of liens, mortgages, or security interests against motor vehicles, conversions of plates, transfers of plates, replacements of lost or stolen plates and/or stickers, registration renewals, duplicate registrations, and other applications or transactions as authorized by the commissioner

189

Sales & Service Initiatives Specialist, VP Resume Examples & Samples

Communicates regularly with business line leadership, identifying areas of opportunity to create and lead initiatives to drive revenue for the business line
Engages broadly across the organization to quickly connect information and people to drive projects/programs with senior management support
Investigates and develops resolution of complex business or project issues, including; analysis, solution facilitation and development, approval, management communication, and implementation
Maintains effective communications with team members, stakeholders, business partners and vendor partners to effectively influence the achievements of business results
Researches and coordinates complex ongoing projects and tasks that may include, sales tracking, performance benchmarking, and design implementation
Defines and develops the overall plans to meet the project goals and objectives; initiates and successfully leads projects from inception to completion
Creates and executes standard practices to ensure projects are on time and meet objectives
Identifies resource needs, directs the cross-functional team and manages participants as required
Develops and delivers management and strategic-related presentations. Responsible for escalating to obtain resolution of critical issues as necessary. Negotiates resolutions to barriers that threaten schedule or project objectives
Maintains key initiatives tracking, reporting and updates
Collaborates with Project Management Office on Wealth Markets project inventory and status
Eight to ten years’ experience leading a portfolio of projects within large, complex financial services organizations
Strong verbal/written communications, presentation and negotiation skills
Comfortable and confident communicating with senior and executive level management
Proven project leadership and management skills
Ability to organize and conduct effective meetings
Strong analytical, PC and financial skills
Understanding of business line needs and objectives
Possesses excellent time management skills and effective interpersonal skills
Ability to communicate complex issues and ideas with precision and clarity
Ability to collaborate and work with other leaders across the bank to achieve business objectives

190

Field Sales & Service Rep Lubbock County Resume Examples & Samples

Manage all leads within the designated timeframe on the company contact database in order to exceed company standards for quality, accuracy and timeliness
Complete other duties as needed
Valid Texas Health license required and in good standing

191

Sales & Service Operations Analyst Resume Examples & Samples

Act as liaison officer between customers/agents and FEI and respond to inquiries
Support area managers and account managers with CRM Quote handling and Proposal generation. This includes internal communication with Product Group on creation of Non Standard Requests (NSR’s); (Local) External Technologies (X-Tech) Requests and configuration issues
Support area and account managers/agents with CRM data creation such as forecast updates (Opportunity Management); Slot Reservation handling etc
Supporting role during sales seminars and local events in close contact with area managers/agents
Acquire competence on all kinds of export related aspects such as international trading; export control; INCOTERMS; local import regulations/duties; export trends
Network with external organizations such as Chamber of Commerce; FENEDEX; Customs to collect information or explore best practices for a specific region/transaction
Back-up in tender support by collecting all required documents; initiate actions to legalize certain documents and capture signatures from authorized staff. Identify critical deadlines and ensure timely presentation of documents
Typically requires 3 years of experience
Academic level is required, or a combination of education and experience that demonstrate the required skills,
Knowledge of methods, techniques and processes is required gained by on the job experience and academic qualification. Emphasis lies on practical, applied knowledge using known policies, methods and practices
Developing; works on problems of a moderate scope where analysis of situations or data require a review of a variety of factors. Uses judgment within defined procedures to determine appropriate action. Authority is to act within defined policies and practices
Responsible to perform tasks given by manager. Will receive general instructions on routine work, detailed instructions on new projects or assignments
Excellent written and verbal communication in English. Respects different cultures from all regions dealing with
Extensive QAD knowledge and/or CRM and Booking process experience will be highly considered
Knowledge about typical systems used for doing export business with Agents such as MAXTRAD (Bank Guarantees); Protect (Export control); Falvey (issuing Insurance Certificates)
Specific knowledge on export transactions obtained via basic education or additional training like FENEDEX courses

192

Intern, Div Sales & Service & Part Resume Examples & Samples

Must be actively enrolled in an undergraduate program at an accredited local University, as junior or senior working toward a Bachelor’s degree in Business, General Agriculture, Agribusiness, Marketing, Communications, Advertising or a degree with demonstrated relevant experience to perform the job duties. 3.0 or above on a 4.0 scale
Skills and Background: Strong capability in Microsoft Office Suite to include Power Point, Excel and Word; Access skills preferred; able to develop ad slicks, reports, and training materials. Basic knowledge of office machines
High level of skill in decision making, problem solving and analytics. Organizational, multi-tasking and prioritization skills. Integrity, accuracy, dependability, enthusiasm and confidentiality
Must be authorized to work in the United States without Visa sponsorship
Language Requirements: Strong proficiency and sophistication in the use of English in both written and verbal formats
Physical Requirements: Ability to lift at least 30 pounds

193

Sales & Service Associate Strip Resume Examples & Samples

Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience
Creating a positive customer service experience by listening to and identifying customer needs
Stand for long periods of time

194

Sales & Service Development Manager Resume Examples & Samples

Developing and implementing effective and creative sales & service support tools for Consumer Banking, Business Banking, Consumer Finance and Wealth Management
Working closely with Business Strategists, Consumer and Business Banking Communications team to support the development of concepts and content for sales & service support materials
Providing support that helps make connections between marketing programs, Customer Experience Process (CEP), Branch Operating Routines and Service Standards
Representing Sales Development and the business line on project teams for new systems related to the sales process and development of new customer programs, services or products for the purpose of developing effective programs and work flows, creating effective sales tools and representing the customer experience and branch colleague experience
Partnering with Development (Training) to enhance sales & service process behaviors to improve the customer experience and colleague productivity across the Consumer bank
Collaborating with Marketing Campaign team, Retail Banking leadership, Branch Operations and other business lines to develop sales messaging for communications to the field

195

Sales & Service Rep Resume Examples & Samples

Switch out 15 & 30 gallon drums of parts cleaning solvent
Pick up 55 gallon containers of various fluids and oil filters
Up-sell at existing customer locations and generate new leads in the field

196

Sales Service Manager Resume Examples & Samples

The role operates within the RBWM Contact Centre and interacts with HSBC USA N.A. internal customers. The post holder must have ability to manage team dynamics while ensuring team performs at highest level of efficiency. The role holder must have the ability to react quickly to changing priorities by being flexible, proactive and cooperative at all times
The operating conditions for the role are to meet local needs aligned to global objectives by thinking strategically and working in collaboration and partnership across the group
At least 3-5 years of relevant Management experience in financial services and/or call center operations preferred
Problem solving and Decision making skills – PSDM with an ability to respond quickly and communicate effective remedial plans if need be
Must be well organized, demonstrate initiative, and able to manage multiple projects
Ability to adapt in a dynamic and fast-paced environment with a passion for developing a culture of empowerment
A passion for delivering the operational balanced scorecard through engaged, empowered, well trained people
Have an understanding of the immediate regional RBWM Strategy and the ability to plan/prioritize own activities accordingly
Ambitious about providing the highest standards of delivery to internal and external customers
Demonstrates ability to set stretch goals for self and the ability to deliver these with courage, tenacity, and integrity
Authentic and shows ability to engage with internal and external customers to deliver at pace
Makes considered decisions that protect HSBC and our customers

197

Senior Customer Sales & Service Agent Resume Examples & Samples

Experience in a contact centre or reservations office environment within the airline or travel industry
Knowledge of contact centre and airline/travel industry procedures and methodology
Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail
Other languages besides English
As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous

198

Cummins Sales & Service Resume Examples & Samples

Must have detailed knowledge of all products company represents for the markets the Portland branch supports
Perform duties of a parts professional with minimal supervision
Promote teamwork within the department and ensure the employees understand their role in the processes
Look up, sell and pull parts for counter and retail customers
Determine replacement parts required, according to inspection of old parts, customer request or customer's descriptions of malfunctions
Receive and fill retail telephone orders for parts
Fill customer orders and shop orders from stock
Perform inventory processes as required
Receive payment or obtain credit authorization
Discuss use and features of various parts, based on knowledge of Cummins engines
Skilled in the researching of parts for customers using computers (BMS, ASOMS, QSOL) as well as catalogs and manuals
Able to understand how to look up and sell ReCon exchange engines
Able to communicate suggestive up-sell opportunities that will aid customers in making their repair decisions
Able to invoice customer accounts and communicate with the credit department regarding customer accounts
Willing and able to assume parts callout duties and work overtime or weekends as scheduled
High School graduate or equivalency

199

Center Sales & Service Associate Resume Examples & Samples

Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues
Use various computer systems/screens simultaneously to process sales and service orders
Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
$12.50/hr to start with hourly wage increases every six months until reaching the top of the wage scale plus uncapped commission for incredible earning potential!
8 weeks of paid training, Monday-Friday, 9:00am-6:00pm
MUST be able to attend entire training without time off!

200

Sales & Service Technician Resume Examples & Samples

Travel to population centers within the territory on a pre-established weekly schedule calling on targeted customers and prospect accounts
Assess / inspect customer equipment, provide recommendations or quotes regarding maintenance, repair, upgrades and replacement
Determine and negotiate best method of supplying products including on-site inventory management, consignment, direct delivery, drop-ship and truck to customer shipping
Develop prospect opportunities through knowledge of territory, assigned leads, pre-planning, cold-calls and on-site demonstrations
Listen to customer needs and work closely with contacts to ensure their needs are met
Create strong business relationships by helping customers reduce costs, increase capacity, and improve operator safety and productivity
Document and communicate all sales call information including customer needs, applications, challenges, competition and the performance of products
Responsible for truck inventory par management, accuracy and ordering
Plan for each customer visit in advance to ensure preparedness and ability to meet customer needs and requirements
Secure and maintain all assigned equipment including, but not limited to, truck, tools, computer and cell phone, GPS
Attend regular training in product specification, maintenance, safety practices, and other areas as necessary
Process weekly report and account for all travel and business expenses

201

Sales & Service Associate Resume Examples & Samples

Take secured, unsecured, line of credit, auto, and miscellaneous loan applications in person and by phone, and notify applicants of the loan decisions
Process and complete all account openings and closings including, but not limited to: share, share draft, IRA’s, business accounts, money markets, and Safe Deposit Boxes. Maintain proper security and exercise good judgment
Promote and sell credit life, credit disability, and all other ancillary loan products
Refer members to other line of business as needed
Greet members with Texas Trust Way greeting
Perform the following member transactions: add & remove joint owners, order checks, issue stop payments, debit cards, make adjustments to accounts (with parameters), ACH revocation, share & share draft payroll requests, wire transfers, gift cards
Complete and process member fraud request timely
Notarize documents as needed
Assists the Manager, in all areas of teller operations including assigning work, answering questions, solving problems, and helping with complex transactions
Serve as vault teller of the credit union, to include ordering cash from the FED, verifying cash received, filling teller cash orders, maintaining vault security and balancing vault cash as required
High School Diploma/GED; Two (plus) years of college course work and or equivalent work experience
High comfort level in utilizing computers
The ability to recognize and proactively seek sales opportunities to meet set goals
Bachelor’s Degree in a business field
Multilingual verbal and written skills
Demonstrate problem-solving, teamwork abilities and the ability to be proactive
One year or more, experience in a high paced sales environment with a track record of meeting and/or exceeding goals
Six months customer service experience

202

Assistant AD for Sales & Service Resume Examples & Samples

Provide a superior level of customer service to ensure a positive experience for all patrons in order to promote Gopher Athletics. Respond to all escalated customer services issues
Communicate effectively with general public through box office hours, phone, email, and web space to provide the most up-to-date ticket information and address all inquiries
Develop and implement season ticket renewal and retention campaigns
Hire, train, and supervise Sales & Service department staff. Utilize coaching, monitoring and feedback to consistently improve customer experience
Assist in advancing the department’s mission, vision, and strategic plan including its commitment to equity and diversity
Utilize and maintain all ticket office technology to maximize efficiency
Plan and monitor outbound ticket sales program. Establish and monitor sales goals to ensure maximization of revenue
Extract and analyze data to provide sales reports as requested
Prepare revenue projections for all season, single game, and special package tickets
Create sales reports necessary to track revenue as compared to projections throughout the year
Work closely with the Fan Development/Marketing department to optimize marketing efforts for all events. Produce sales reports as needed to implement direct marketing efforts
Develop Sales & Service department budget and manage all revenues and expenses related to the department consistent with all applicable University policies and procedures
Ensure department operations are in compliance with NCAA, conference and University rules and policies
Analyze and forecast future business needs to ensure software and business processes will be scaled appropriately for growth
Maintain security of all assets
Position requires working evenings, weekends, some travel with teams
BA/BS with at least 8 years of experience and prior oversight of a small department or cross-disciplinary team; typically is responsible for managing a department of notable size, complexity, or significance that, in part, affects how well the organization to which the incumbent belongs operates
Ability to work evenings, weekends, and travel with teams as needed
Prior experience in an athletic ticket sales environment at the collegiate or professional level

203

Specialty Building Products Sales & Service Rep Resume Examples & Samples

Regular job-site sales/service to customers within an assigned territory, including some job-site delivery of product
Work with Location Manager and Outside Sales staff to service and grow incremental sales with an existing group of customers and establish new related business with other new accounts
Develop and sustain sales relationships with key job site personnel, respond to customer inquiries and provide information or products as requested
Responsible for effectively organizing their time and will need to able to handle multiple tasks
Identify and respond actively and with sensitivity to the needs of all customers and to participate as a team player in all phases of the organization
Responsible for the preparation and presentation of pricing, quotes and invoices to customers
Make job-site deliveries as required and assist customers with unloading of material
Must have thorough knowledge of products, operations and ability to learn company computer programs
Assist with pick-up of small vendor products purchased
Work with purchasing to establish special inventory needs and basic stock levels for products unique products.Comply will all Company policy and procedures
Other duties assigned
Mathematical Skills – Ability to calculate figures, and amounts such as discounts, proportions, and percentages
Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions
Associate’s Degree in a related field or 2 or more years of related experience or equivalent combination of education and experience
Experience with building hardware, pneumatic fasteners, tools, adhesives, building papers/house wraps and other related products
Excellent interpersonal and communication skills with the ability to emphasize customer service and demonstrate effective relationship building skills
The ability to manage time effectively, work independently, communicate effectively (verbal and written), and demonstrate effective problem solving is critical for this position
Strong computer skills with a working knowledge of Word, Excel, and Outlook

204

Sales & Service Consultant Resume Examples & Samples

Must subscribe to Frontier Phone and High Speed service, if available
Must be able to meet 1 meg requirements for Frontier High Speed Internet or comparable if not Frontier qualified
Employees must meet all specified home office requirements
Previous sales and customer service experience
Must possess the ability to work independently
Typing and keyboard skills required
Effective verbal and written communication
Have well modulated voice and good enunciation
Ability to do calculations
Must be able to come into the Brick and Mortar facility when required
PC literacy in windows based applications

205

Sales & Service Associate Resume Examples & Samples

This is an inbound sales program. Sales Associates handle questions via the telephone addressing billing, upgrades or programming issues for satellite client
Effective communication skills with strong customer service acumen
Navigate multiple tools and systems while interacting with customers
Strive to deliver an excellent customer experience by listening attentively; solving issues and addressing needs
Self-motivated and able to work independently
Demonstrated sales aptitude, must be comfortable making the pitch and overcoming objections
Enjoy working in a fast-paced, flexible work environment while maintaining a positive customer service orientation
A continuous improvement mindset, we are always looking to do things better!
Very comfortable learning new computer applications; must have the ability to multi-task in several computer applications while holding a conversation with a customer
Professional and articulate voice
Accurately type 25 words per minute
Enjoy working in a fast-paced environment while maintaining a professional attitude

206

Sales / Service Advisors Resume Examples & Samples

Great communicators & an excellent telephone manner
Passionate about delivering exceptional customer service
Excellent written English, spelling and grammar skills
GCSE A* - C Required including English

207

Sales Service Associate Resume Examples & Samples

Maintain and build business relationships
Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
Manage profitability of the account (pump settings, pricing, accounts receivable)
Successful completion of an internship/Co-Op
Bachelor’s degree related to Pulp & Paper Science, Engineering, or Life Science
3+ years of experience working in a pulp/paper mill or for a supplier to the paper industry
1+ years of successful technical sales or field support experience
Experience working in a tissue/towl mill
Solid mechanical and electrical aptitude and skills
Manufacturing, lab testing, maintenance and/or electrical experience preferred
Proficiency in MS Office programs (Word, Excel)
Independent worker

208

Sales & Service Tech Resume Examples & Samples

Read and interpret Outside Plant drawings
Five (5) years experience in telecommunications installation and maintenance
Must be able to complete full installs of broadband services (DSL)
Must understand different PC operating support systems

209

Regional Sales & Service Manager Resume Examples & Samples

3-7 years experience in sales or engineering in the Commercial Vehicle industry / similar channels of distribution
Bachelors in Business, Sales, Marketing or related field
Possesses strong level of knowledge of the organization’s policies, products, and/or services, including the engineering principles and specifications of assigned products
Knowledge of the market trends and the implications of those trends for the industry, customers, markets, and competition
Understanding of how sales interrelates with other functions in the organization
Excellent presentation skills to various levels of management/leadership
Exhibits high credibility and trustworthiness to customers and to the company—maintains healthy balance between the customer and company
Strong selling and negotiating skills—establishes relationships with customers
High endurance and energy levels—works until the customer/companies needs are met
Works under general supervision
Trucking organization affiliations
Dealership experience
National Accounts experience
IWD (Independent Warehouse Distributor) experience

210

Sales & Service Tech Resume Examples & Samples

MAS
NuPoint
UCASIP Implementation
LAN/WAN, CCNA, CTP, A+, or Net+ or equivalent certification
Working knowledge of EIA/TIA
Legacy Nortel CICS/MICS and/or AVAYA knowledge
Mitel 5000 certification

211

Sales & Service Team Leader Resume Examples & Samples

Increase sales and service, and ultimately margin, by managing and developing your team
Monitor call volumes and resources within the team ensuring that targets are met and exceeded
Encourage a high performing, fun sales environment to ensure the team is motivated and energised to achieve the best results
Provide daily feedback to business on sales and service performance, highlighting risks where appropriate
Supervise and co-ordinate the activities of the team on a day-to-day basis
Take responsibility for escalation of calls, concerns or feedback received by team members and take appropriate action
Monitor attendance/timekeeping, shift adherence and manage any absence, return to work interviews, investigations and disciplinary issues with the assistance of a Sales manager
Monitor and manage poor performance within the team through the relevant performance management programmes, including any errors made

212

Sales & Service Apprenticeship Resume Examples & Samples

Ability to communicate persuasively
Sharp thinking and an eye for detail
Helpfulness and a passion for customer service
Drive and enthusiasm for meeting targets
Step 1: Quick online application - During your online application, we’ll be gathering information about you and will take less than 30 minutes. You can save your application and come back to it if you don’t have time but please make sure you complete your application within 14 days
Step 2: Online assessment - Once a member of our Recruitment Team has reviewed your application and you’ve passed the eligibility screen, you will be invited to complete an online Maths and English assessment. This should take no more than 30 minutes, and is designed to capture your Maths and English skills
Step 3: Telephone interview - The telephone interview is just a short 15 minute conversation with a member of our resourcing team, for them to get a feel for why you’ve applied for the role and the skills you have to do it well
Step 4: Assessment Centre- This is a chance for you to come in for a face-to-face meeting and group exercise to find out more about Direct Line Group and the role you have applied for, as well seeing the office you’ve applied to work in

213

Sales & Service Leader Resume Examples & Samples

Works closely with peers and teammates regarding suggested selling and merchandising enhancements, acting as a mentor to enhance selling and service skills
Works with store team to increase sales and store excitement with specific focus on MSI (Merchandising Selling Initiatives) items and reporting
Leads huddles on sales and service
Assists management team with staffing needs and training initiatives
Conduct on boarding
Monitors new hire training to ensure knowledge transfer and comfort level; conducts role plays to increase service level of new hires
Responsible for Service Kiosk oversight as it relates to the "Help" key function
Coordinates and facilitates departmental cross-training within the store
Monitors and reports to management on key business metrics related to sales and service including but not limited to: Shop scores, C3 customer comments, sales performance vs. budget, sales performance relating to store-specific and corporate sales initiatives
Exhibits service behaviors and assists management with coaching and counseling those behaviors in others
Performs other related duties as assigned by management
Must be at least 18 years of age
Satisfactory performance reviews
Ability to work a flexible work schedule to include nights and weekends
Strong presentation skills and ability to facilitate to a large group or one- on one
Ability to manage others and demonstrate follow-through to achieve desired results and objectives
Strong desire to train and mentor others
Must be willing to make 6 month commitment to this location

214

Citalia Sales & Service Team PA Resume Examples & Samples

Assisting the Citalia Sales & Service Destination Experts in providing end-to-end service by monitoring and responding to communications received whilst they are absent
Accountability for exceeding customer and colleague expectations while being commercially minded at all times
Gain an understanding of the Citalia programme through self-learning and supplier training
Management of the generic Citalia email inboxes, ensuring all communication is completed in a timely manner and are responded to efficiently, professionally and in line with brand guidelines
Real time quality checking of all direct call centre and web bookings
Feedback and reporting to management of themes and trends occurring during the QC process, and suggestions for improvements and process changes
Liaising with hoteliers via phone and email in order to confirm customer requests and conditions of booking in a timely manner, as set by the management team
Managing and updating the team on current campaigns and incentives
Building strong relationships internally and externally
Take responsibility for the customer journey ensuring all practises are in line with improving and enhancing the overall customer experience
Booking of train tickets, car hire, events, opera and festival tickets where only available on request and cannot be booked by Destination Experts
Confirmation and management of the VSOE booking process
Ensuring all external customer documentation is correctly accounted for on our internal systems
Ensuring all customer special assistance requests are confirmed with all relevant suppliers and handled in a timely manner
Accessing sales support systems on behalf of the Destination Experts
Ad-hoc support for Sales & Service team when other departments are unable to assist
General responsibility for tracking and reporting on core PA functions

215

Sales Service Specialist Resume Examples & Samples

Provide routine service visits and testing to ensure safe and effective Pulp & Paper and Water treatment programs
Look for growth opportunities and work closely with customers in defined territory to understand business needs and recommend plans that will grow sales within assigned territory
Develop strong relationships with key stakeholders in assigned territory, where you provide support to other Area Mgrs and District Mgrs
Visit customers with sellers and/ or Area managers as part of onboarding
Provide training for new operators once technically proficient in the role
Generate reports and prepare value documentation after each service visit
Participate in technical training opportunities for advancement of skills and knowledge
Travel within designated territory
Minimum of Bachelor’s degree required
Bachelor’s degree in Life Sciences (Biology, Chemistry, Chemical Engineer)
1-3 years of successful technical service, technical sales, including internships
Some travel required to support sales territory
Company car, as necessary

216

Sales / Service Associate Resume Examples & Samples

Experience and/or knowledge and interest in the area of computer hardware, software, and peripherals
Knowledge of computer hardware, software, and peripherals
Willingness and ability to learn and grow in the area of technology sales and service

217

VP of Sales & Service Resume Examples & Samples

Full accountability for sales and client management organizational performance
Coaches individuals in professional development
Works with staff to build and execute individual development action plans
Achieves sales/membership growth and persistency goals
Achieve/exceed earnings plan
Works with Client Managers to manage the renewal and presentation process for assigned customers
Ensures completion of all strategic planning; holds systematic meeting schedules with staff, producer and customers
Effectively manage the day-to-day client management teams
Demonstrate value-added solutions using a professional consultative selling approach including additional product placement
Maintain a highly credible professional profile within the industry
Keep management and marketing appraised of competitive activity
Effectively manage the day-to-day Account management teams
5 years sales management experience preferred, including recruitment, selection and development of new sales representatives and client managers
Demonstrated leadership skills required to support a strong sales growth result

218

Sales & Service Rep Resume Examples & Samples

Switch out 15 & 30 gallon drums of solutions
Clean out sediment from sinks
Able to work 10-12 hours per day as needed

219

Sales Service Analyst Resume Examples & Samples

Minimum of one (1) combined year of experience in a sales and/or marketing role
Bachelor's degree in marketing or other business related field
Minimum three years of experience in a sales or marketing role
Previous experience in a highly technical B2B environment, including materials and plastics
Ability to demonstrate both a creative and analytical mindset
Possess the initiative to continuously seek out and improve business processes
Thorough knowledge of sales, marketing, and general business metrics
Highly proficient in MS Excel, Adobe Creative Cloud

220

Sales Service Center Coordinator Resume Examples & Samples

Work closely with the project analyst and pricing manager to execute the pricing strategies across the division
Responsible for managing the entire bid/quoting process for basic jobs including identification of upcoming bids, distribution of pricing information to customers and sales reps, and communication of final bid results
Distribute quotes to sales representatives
Manage the quote follow-up process, including identifying and logging new quotes as well as leading quote follow-up review meetings with sales reps
Manage billing exception and re-billing process. Resolve outstanding billing issues, if possible (may need to involve reps)
Utilize new and existing job information sources such as Bid Judge and Dodge to identify upcoming jobs
Determine tax exemption status and collect certificates, if needed
Aggregates industry experience is preferred but not required
Reasonable technical knowledge, or the ability to learn, VMC products and facilities
Time management skills in order to complete time-sensitive activities
Customer focus and responsiveness
Strong relationship building, analytical, and business skills
Planning, prioritizing and coordinating skills

221

Sales Service Executive Resume Examples & Samples

Prospect new business and negotiate deals
Work closely with Pricing & Inventory with all client inquiries
BS/BA degree required
Minimum of 5-7 years Digital agency and or sales experience with an emphasis on sports
Computer skills (Microsoft Office, Excel, PowerPoint and others as required)
Knowledge of media math
Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

222

Sales / Service Engineer Resume Examples & Samples

Ability work under pressure
Ability & Talent to engage with customers commercial & technical depts
Maintain the corporate image
Self-motivated and initiative to achieve objectives, with minimal supervision
Promotes and presents ideas and proposals to major end-user customers

223

Premium Sales Service Manager Resume Examples & Samples

Collaborate with clients to review contracted event elements and ensure entire event scope is flawlessly executed
Collaborate with myriad departments and internal stakeholders (Operations, Hospitality, , Security, Production, Marketing, etc.) to coordinate all required event execution logistics for corporate and social private events
Manage execution of all contracted event elements inclusive of – but not limited to –: Audiovisual requirements; food & beverage requirements; staffing needs; experiential add-ons; broadcast needs; equipment rental requirements, etc
Supervise all aspects of event execution from load-in to load-out for 130 or more corporate and social events annually
Create all relevant event-related communication collateral (event agenda, floorplan, run-of-show, etc.) and communicate information to all applicable internal and external stakeholders
Create and distribute event confirmation collateral upon contract finalization
Monitor and approve all event related expenses as they relate to the client’s contract
Function as sales executive on select accounts as directed by the Director of Private Event Sales
Assist in developing long and short term corporate and social event booking strategies which enable OEI to be competitive with regional corporate event venue competition
Bachelor’s degree in business, hospitality or related field
Minimum of three years of related experience preferably in a role for a convention center, theatre, arena, stadium or other sporting or entertainment venue
Detail oriented with exceptional organizational skills with the ability to manage multiple, concurrent projects in a high paced environment
Demonstrated ability to analyze, formulate solutions and alternatives; and resolve issues in a timely manner
Ability to work well in a team environment and effectively across business units and venues
Proven level of exceptional guest service
Self-motivated with excellent time management skills and business acumen
Demonstrated computer proficiency including Microsoft Word, Excel, PowerPoint
Experience and knowledge of technical aspects of event production including but not limited to sound, lighting, some electrical, video and audio recording

224

Sales Service Associate Resume Examples & Samples

Successful completion of an internship and/or Co-Op related to heavy industry
Bachelor’s degree in Engineering or Life Sciences
Familiar with tissue/towel and/or packaging experience
Specialty chemical industry experience
Solid technical aptitude and skills

225

Sales & Service Manager Resume Examples & Samples

Responsible for creating season, flex and individual ticket plans
Ensures that the sales team reaches their goals
Develops reports related to ticket sales from team officials and league office
Manifests all seating locations
Oversees ticket strategies for other basketball related events held on property (i.e. CIAC, BHOF and all tournaments)
Coordinates with outside ad agencies on all team marketing initiatives
Responsible for increasing ticket sales
Prepares and maintains annual budget
Implements, manages and guides brand identity
Oversees the hiring, training, scheduling, evaluating and discipline of the sales staff

226

Mgr Dealer Sales & Service Resume Examples & Samples

Manage sales team and drive full utilization of all sales team members. Prepare a monthly/weekly sales plan and sales focus for the department to meet online and in lane sales budget. Establish activity minimums for dealer visits, dealer calls, prospects, and fall outs
Assign and manage sales territories utilizing ADESA’s CRM tool. Manage use of the CRM tool to document all sales team activities
Manage all dealer sales lanes and assignment of numbers to dealer consignors. Work with the GM to establish criteria. Utilize ADESA best practices to help achieve sales goals
Evaluate and develop team members to achieve key sales objectives by account management
Responsible for the understanding and execution of ADESA’s Occupational Health Assessment as it pertains to the sales department
Make available to the sales team all marketing materials and set specific goals for introduction and education of your marketplace for all KAR products and services
Foster continual improvement of the Customer Experience at auction and online to achieve growth and sales goals
Work with auction operations team to refine operational processes for sale inventory to ensure operational excellence for all customers
Monitor special deals, promotions and expenses to ensure the auctions financial goals are achieved

227

Sales Service Coordinator / Clerk Resume Examples & Samples

Accurate and timely entering sales orders
Open order management (Intransit)
Prepare commissions letters and visa letter requests
Prepare inventory reporting
Pricing tracking and financial reporting
Exceptional analytical and problem solving skills
Ability to work independently and know when to ask questions
Experience in Red Prairie, Order Management, Crystal Reports and/or SAP helpful

228

Sales Service Executive Resume Examples & Samples

Gain a comprehensive understanding of the booked business and sales objectives of each AE
Serve as a client-facing point-person on the daily operation of each AE's respective list
Work across departments internally to coordinate sales efforts
Develop presentations, organize data, and provide insight to aid in the sales process
Work alongside AEs to develop strategic approach to increasing VH1 and Logo share in the marketplace
Collaborate with SSEs across all networks to share intelligence and aggregate information for team management
Supervise & educate Client Services Representatives (Sales Assistants)
Minimum of 3 years in media sales or related experience
Must be a strategic thinker and able to handle multiple tasks simultaneously
Evolved organization skills and detail-oriented
Strong Media Math skills
Team player mentality and positive attitude

229

Sales / Service Coordinator Resume Examples & Samples

Follow all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO 9000
Manage and maintain all OSHA and ISO 9000 procedures and paperwork
Administrative tasks include answering and screening calls, scheduling appointments, greeting visitors, coordinating meetings, maintaining file system, ordering supplies, processing incoming and outgoing mail, and typing up routine correspondence
Log all sales/service calls, completed sales/service reports, and all warranty and sales/service policy for audit
Process and maintain all parts orders
Accurately code entries, prepare documents for approval, and route to Accounts Payable
Type quotes in a timely and accurate manner
Provide backup coverage to other coordinators and shipping/receiving when required
Conducts research, and compiles and types statistical reports
Previous customer service experience in an office setting
Previous data entry experience
Proficient in Microsoft Office and the Internet
Basic knowledge of ERP/SAP system is a plus

230

Sales & Service Tech-fully Trained Resume Examples & Samples

Installation and maintenance knowledge of PBX and Key Systems. Working knowledge of IP networks (VoIP, Routers, Switches, VLANS, Etc.)
2+ years recent experience (within the last 5 years) working with CPE Installations and service
Avaya/Nortel Key PBX experience desired
24x7 on call

231

Sales & Service Technician Resume Examples & Samples

High School Diploma/GED required, Technical Degree in Electronics preferred
Valid Driver's License with clean driving record required
5 years experience in an electrical in manufacturing environment preferred
Welding or cutting experience preferred
Excellent communication and computer or PC skills required
Position will require occasional overnight/week long travel. Travel requirement is approximately 50%

232

Sales & Service Technician Resume Examples & Samples

Install and maintain, for customers inside and outside of our operating territory, to meet customer and PSC standards for telephone service
Place buried plant (cable, fiber, pedestals, ground rods, etc.) and service drops
Perform maintenance repair and preventative maintenance on buried, aerial, underground cable/fiber (100 pr and below) using various plant elements
Install, maintain, trouble-shoot, and repair special services equipment including, but not limited to, GDSL, AFC, DSL, SDSL, CKT's voice mail, POTS, specials, DACS, fiber terminals, video switch and associated video codec’s, outboard intercept, class announcement, T1, DS3, carrier, HDSL and router equipment in our central offices to meet company standards and practices
Read and interpret service orders, trouble tickets, circuit diagrams and electrical schematics
Learn the operation of new and existing equipment
Provide information to complete jobs, trouble tickets and service orders, coordinate with assignments as needed
Interact with/ support outside plant workforce to coordinate and disseminate information needed to complete facility assignments for new service, DSl and other new circuits: research trouble tickets with cable problems
Support and actively participate in promotion of company products and services
Aid and assist other departments and contractors as required
Perform all other duties/assignments as required by supervisor
Must be able to splice 100 pr and above
Successful completion of at least 2-year post high school training in electronics, telecommunications or related discipline and or equivalent experience
Successful completions of Basic Electronics/Digital Electronics training
Must possess basic PC skills, i.e., keyboard skills and be able to retrieve data
Must demonstrate good oral and written communication
Must operate a motor vehicle and hold a valid CDL
Must be able to work aloft from a ladder
Must be able to work in confined spaces as well as in isolated areas
Must be able to distinguish colors. Must be able to lift up to 70 lbs
Must be able to work outside in extreme conditions including inclement weather
Must be able to sit and/or stand for extended periods on a regular basis: bending and stooping will be required on occasion
Must be available for flexible scheduling, holidays, after hours and call-outs/week-end work and emergency situations (7x24 as needed at normal reporting locations as well as other sites throughout the state.)
Must take Saturday area coverage in rotation weekly or monthly basis to be determined

233

Sales & Service Consultant Resume Examples & Samples

Excellent problem solving skills
Proven Sales ability is essential
Ability to deal with difficult customers
Good product knowledge
Persistent with a high level of work ethic and professionalism
Approachable, pleasant, good listening skills,
Committed to Company's goals & culture
Ability to work in a constantly changing environment

234

Sales Service Specialist Resume Examples & Samples

Communicate customer feedback to field sales personnel, dealers and sales management when necessary
Provide Seedware training and support to retailers, dealers, customers and District Sales Managers in the field
Provide assistance with logistical issues regarding the delivery of seed to Retail customers
Respond to inquiries regarding account balances/statements/refunds
HS Diploma/GED and at least five years of experience in customer service, bookkeeping, accounting, etc
Excel, Work, Outlook, PowerPoint experience and knowledge
Basic accounting skills

235

Sales & Service Tech-fully Qualified Resume Examples & Samples

Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables
Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use Frontier’s internal programs and dispatch program to complete assignments
Basic telephony knowledge
Must have knowledge of the following Radio Frequency attributes

236

French Sales Service Trade & Deduction Analyst Resume Examples & Samples

Resource Utilization
Minimum 1 year of experience in Accounting/Finance is required
SAP experience is a plus
High-level problem solving and decision making
Must be willing to travel internationally to Canada

237

Tracker Boat Sales & Service Resume Examples & Samples

Support a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
Rig boat package per factory specifications
Rig boat package as specified on work orders
Notify Service Manager when rigging of specified unit received from manufacturer is not acceptable
Work in an efficient manner to maintain service schedules
Prepare loose motors or trailers for delivery to customer
Test each unit for proper and safe operation using established marine service procedures. 8. Notify Service Manager if unit has problems that need additional work
Follow work order procedures for requesting and obtaining parts, performing labor and completing paperwork
Follow work order procedures when requesting parts or performing labor not listed on work order
Compile warranty packages per outlined process for every unit
Properly complete rigging checklist and assist with inspection process for each unit
Install optional equipment and/or accessories as per customer’s request
Notify Service Manager when customer’s request may not be possible or may cause a safety issue

238

Dyno Operator, Cummins Sales & Service Resume Examples & Samples

Ability to rebuild engines to a documented process
Ability to troubleshoot engines for failures and facilitate root causes discussion
Understand Cummins Insight Program and possess above average computer knowledge
Must have 5 years of verifiable diesel engine experience
Must be able to follow and interpret process documentation instruction sheets
Ability to troubleshoot engine problems and perform other duties deemed necessary by supervisor
Working knowledge of engine flow, fuel, coolant, oil and air
Working knowledge of Taylor Dyno flow and ability to troubleshoot the Dyno
Working knowledge of the cooling tower operation
Available to work overtime and shift work if necessary
Follow and obey all Cummins safety procedures
Maintain a clean work environment
Candidate must wear uniforms and maintain the standard set with regards to appearance and PPE safety
Intermediate Computer knowledge
Must be able to lift up to 50lbs

239

Sales & Service Tech Resume Examples & Samples

Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action
Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment
May be required to perform additional duties and tasks as required by the Company
A valid driver’s license and clean driving record. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours
100% participation in Take the Lead program (TTL)
Knowledge of Radio Frequency spread spectrum technologies
Knowledge of Wireless network trouble diagnostics
Certified Wireless Technology Specialist (CWTS) preferred

240

Sales & Service Associate Resume Examples & Samples

Perfect the customer experience by providing superior service
Resolve the customer issue on the first call without transfer, while utilizing various support groups via chat or other multi-tasking abilities
Update job and product knowledge by participating in educational opportunities
Quality oral and written communications skills
Proficient in multi-tasking within several computer applications and databases
Positive attitude with a strong customer experienceand salesmindset
Experience in an in-bound or out-bound call center environment

241

Retention Center Sales & Service Associate Resume Examples & Samples

Respond to customer requests for information regarding accounts, type of services provided, billing changes, and other inquiries
Consult with customers, using probing questions, gather information and make recommendations for their communication and entertainment needs
Perfect the customer experience with difficult customers that have complaints/concerns
Strong listening skills with the ability to ask follow-up questions to understand root cause of issue
Good negotiating, indirect influencing and persuasive skills with a positive attitude and sales mindset

242

Lead Post Sales Service Specialist Resume Examples & Samples

Work closely with customer to develop resolution plans, monitor progress, and ensure appropriate closure
Interface with other business functions to resolve customer issues and escalations. Evidence of ability to work well in stressful situations as well as approaching customer issues with a sense of urgency is required
Ensuring coordination of all post sales service activities to guarantee on resolution, quality, reporting
Analyze defective components and communication with quality team and plants
Document customer cases and actions using case tracking tools
Enhance relationships with key customers and channel partners
Drive and ensure Environmental Health and Safety (EHS), Compliance and Quality culture and KPI achievements
Bachelor’s degree from accredited university in Electrical or Mechanical Engineering
Minimum of 5 years of related industry service experience
Experience with industrial products design, testing, and failure analysis is also desired
Familiar with root cause analysis methods and tools
Demonstrated ability to work independently, effectively present information and communicate technical issues and actions taken to resolve them with customers
Highly customer focused with extensive customer interface experience
Ability to manage multiple priorities and tasks simultaneously
Ability to work well under pressure, in a fast-paced environment
Strong verbal and written communication skills in English, Speaking Mandarin will be a plus
Strong computer skills, experience with SAP and SalesForce.com

243

Sales & Service Tech Resume Examples & Samples

Fully qualified position
Cisco Certified Network Associate certification required
Experience and knowledge of transport and trunking as well as enhanced technology related to telecommunications equipment
Mitel 3000 & 3300 experience desired
Mitel 5000 certification required
Must be able to work in highs stress environment typical of management situations and thoroughly explain technical details to customer in high pressure situations

244

Sales & Service Technician Resume Examples & Samples

 Communications Facility Technician
 Design Assistant-ISNET
 Facility Technician
 Installation/Repair Technician
 Installation/Repair Technician-ISNET
 Network Delivery Technician (Woodbury)
 Network Deployment Technician
 Outside Plant Technician
 Placing Technician-ISNET
 Service Delivery Technician-Business
 Services Technician
 System Technician-ISNET

245

Sales & Service Technician Resume Examples & Samples

Five (5) years of experience in telecommunications installation and maintenance
Employees are required to climb ladders and work at heights. May be required to handle ladders weighing up to 90 pounds and to climb poles. (Individual cannot exceed 275 lbs)
Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc
Ability to work in confined areas to include crawl under dwellings, work in attics, underground and other confined areas to install, adjust, or remove equipment or wiring using a variety of manual and motorized hand tools
Must complete company provided training
Additional equipment certification/licensing/experience is a plus (i.e., Nortel, DMS, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.)
Understand telephony knowledge
Able to work nights and weekends if applicable
Must have knowledge of the following Internet Protocol attributes

246

Sales & Service Consultant Resume Examples & Samples

Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
Previous customer service or retail sales experience; display a genuine desire to help people
Ticketing software experience is a plus
Excellent communication, presentation and listening skills
Professional image and demeanor
Preferred candidates will have at least 1 year sports ticket sales experience, however this is not required

247

Sales Service Specialist Resume Examples & Samples

Working in a team environment, field inquiries from financial advisors, broker dealers, and shareholders regarding Legg Mason's investment products (mutual funds, 529s, separately managed accounts etc.) and retirement planning
Provide information, sales and marketing support and service through in depth investment product and process knowledge
Respond to shareholder inquiries
Liaise with other departments within the organization as well as affiliates, custodian banks, and transfer agents relating to client inquiries and problem resolution
Communicate investment themes and portfolio information to advisors in order to retain existing assets and raise new assets
Manage multiple inbound/outbound client support channels (i.e. phones, email, website, faxes, etc.)
Attend training presentations and listen in on product and Portfolio Manager conference calls, as well as participate in weekly PM meetings
Interact and refer leads to/with internal wholesalers and sales directors in order to promote sales, retain assets and to support financial advisors. Opportunity to develop industry knowledge, communication and presentation skills for advancement to a proactive sales role as internal wholesaler
Enthusiastic team player and self starter with ability to prioritize and work in a fast-paced environment
Series 7 & 63 licenses, or willing to obtain within 90 days
Able to be present in the office during regular business hours unless otherwise authorized
Able to develop strong working relationships with colleagues, teams, and clients

248

Sales Service Technician Resume Examples & Samples

Create quotes for repair work – includes specifying descriptions, pricing and delivery
Write up orders and transition them to manufacturing or engineering
Provide necessary information to project engineering for design specifications, when engineering is required
Answer customer inquiries, equipment troubleshooting, and design questions
Manage warranties and returns
Evaluate equipment for repair or replacement
High school diploma/GED required
1-2 years of relevant work experience preferred
Technical degree related to mechanical, polymer or electrical engineering preferred
Mechanical and/or electrical background with experience in polymer processing preferred
Communicate effectively with customers using telephone/email (Microsoft Office)
Communicate effectively across departments; sales, engineering, and manufacturing
Demonstrate analytical ability
Work effectively with frequent interruptions
Ability to read mechanical drawings
Knowledge of plastics processing (preferred)
Knowledge of electrical and hydraulic schematics (preferred)
Knowledge of hydraulic systems (preferred)
Ability to lift 50lbs
Role will require work at computer and in the shop

249

Field Sales & Service Rep-territory Resume Examples & Samples

2 years of direct sales or marketing experience; or any combination of education and experience, which would provide an equivalent background
Bilingual in a Chinese is strongly preferred
Experience working with the Medicare population highly preferred
Must possess reliable transportation; travel up to 75% within assigned territory (with mileage reimbursement) required

250

Sales & Service Technician Resume Examples & Samples

Ability to climb poles/ladders
Ability to lift, carry, set-up, climb and take down ladders
Ability to communicate naturally and pleasantly over the telephone and/or in person
Ability to work under pressure in stressful conditions
Requires alertness and attention to detail
Able to read and interpret architectural, electrical wiring diagrams
Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise, dirt, heat, poor lighting, fumes, etc
May be exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. May work with molten lead and wax
Must possess the ability to perceive difference in colors
Must possess the ability to distinguish audible tones/levels

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