After Sales Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the after sales job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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D Hayes

Dorcas

Hayes

445 Adella Trail

Dallas

+1 (555) 909 2089

445 Adella Trail

Dallas

Phone

p +1 (555) 909 2089

Experience Experience

Philadelphia, PA

After Sales Coworker

Philadelphia, PA

Jakubowski-Quigley

Philadelphia, PA

After Sales Coworker

Communicate customer comments about our Home Delivery service to management
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers
Prepare deliveries for pickup as per agreements, ensuring order accuracy and that products & packages leave the building in good shape
Valid drivers license, in good standing as determined by state/provincial regulations
Willingness to share your knowledge and learning
Interest in home furnishings
Adhere to inventory control and safety and security procedures

Dallas, TX

Financial Consultant, After Sales

Dallas, TX

Spinka-Hagenes

Dallas, TX

Financial Consultant, After Sales

Develop Monthly financial reporting: Rolling forecast, Headcount, and Capital
Provide financial guidance, documentation, and support for leadership
Prepare monthly performance reports and review with the business team
Resource Management
Support development, approval and modeling of VW Care maintenance program
Provide support for Goodwill, Customer Care, & Aftersales Academy
Prepare monthly variance analysis

present

Detroit, MI

After Sales & Service Manager

Detroit, MI

Dibbert, Powlowski and Hayes

present

Detroit, MI

After Sales & Service Manager

present

Develop Service & Spare Parts Network to increase customer reach and enhance business
Guiding distributor for Parts Management such as Inventory Control, Distribution, & Retail Pricing
Manage Technical Reports, KD & Warranty to ensure better product quality & customer satisfaction
Design, Plan & Organize Parts Promotional Activities to provide market specific retail solutions
Manpower Development & Training to ensure better service support
Manage Spare Parts Business to increase parts Revenue and to achieve business goals
Responsible for overall growth of Spare Part Business

Education Education

Bachelor’s Degree in Business

Quinnipiac University

Bachelor’s Degree in Business

Skills Skills

Ability to work in a fast paced, physically demanding environment
The ability to work independently and as a team member
Ability to lift 50 lbs. (25 kg)
Ability to take initiative and ownership
Strong organizational skills, problem solving skills and computer aptitude
Good communication skills
Willingness to share your knowledge and learning
Ability to strive in a fast paced environment
A proactive and courteous customer approach
Value different ways of working and learn from others

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15 After Sales resume templates

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Financial Consultant, After Sales Resume Examples & Samples

Partners with Manager, Controlling to drive development and delivery of annual planning round and budget forecasts for VWoA Aftersales by collecting, analyzing, discussing and consolidating business unit information
Develop Monthly financial reporting: Rolling forecast, Headcount, and Capital
Provide support for Goodwill, Customer Care, & Aftersales Academy
Prepare monthly performance reports and review with the business team
Support business case analysis for new projects and promotions
Provide business unit with financial consultation while serving as a strategic collaborator such as advising leadership on resource efficiency, business case development, guidance on business priorities in plans, budgets and daily spending
Prepare monthly margin analysis
Prepare monthly variance analysis
Provide financial guidance, documentation, and support for leadership
Understand and enforce corporate policies and procedures are adhered. Instill disciple and accountability in the use of resources
Analyze and approve expenditures
Prepare ad Hoc Financial Analysis
5-7 years of experience preferred
Business Case Modeling and ROI
Budgeting and forecasting experience
Intermediate to Advanced Excel and PowerPoint

Repais & After Sales Specialist Brazil & Chile Resume Examples & Samples

Manage entire repair process from beginning to completion
Ensure regularity, quality and timing of actions required to manage the order from its collection during sales campaigns through to the delivery of goods using the organization-internal mainframe systems
Manage repairs, order parts with Europe and communicate directly with European counterpart
Provide customer service support answering customer inquiries/issuing communications as required
Partner with local vendors
Control inventory parts with local vendors and in-store
Communicate and coordinate with internal departments in order to meet customer expectations
Contribute to the development and execution of the activities planned to reach turnover targets
Facilitate the collection of information in order to monitor business trends and opportunities
Support the stores and special events when required

Audi Senior Manager, Region After Sales Resume Examples & Samples

Develops business sales and marketing plans; manages and develops staff, and executes strategy to meet parts and accessory volume and profitability objectives within the Southern Region
Formulates Regional objectives and strategic guidance, providing corrective action plans if needed
Supports customer satisfaction initiatives including Service Capacity, Quality, CSI, Owner Loyalty, Customer Goodwill and Dealer Satisfaction
Develops and manages assigned Regional staff, provides direction to Area After Sales Managers. Builds required skills and competencies of Parts Consultants, Service Process Consultants and Area After Sales Managers, as required
Manages support of Area After Sales Managers to achieve Regional sales objectives in Dealerships. Contributes to Regional sales objective setting based upon knowledge of Dealerships, market competition and economy
Ensures Area General Managers' comprehension of national and Regional initiatives and promotes programs’ goals and objectives. Ensures national programs are adapted to Region to drive results
In conjunction with Area General Managers, assesses Area After Sales Managers' competencies identifying patterns of development needs for Region. Works with corporate departments to create and improve resources and programs to elevate knowledge and skills of field team in relation to After Sales and a holistic approach to Dealer growth & profitability
Executes Regional marketing and promotional strategies with Dealers. Manage efforts in assessing and improving Dealer wholesale capabilities and service levels to drive sales within independent repair and body shops
Monitors and manages Regional operations of third parties to ensure quality support to Dealers
Defines plans for Region business reviews, sales growth and gaps with business plans for Region. Addresses issues with field and Dealers, understanding obstacles relating to gaps. Initiates corrective action and coordinates implementation of policies to sustain quality of parts supply, service and satisfaction
5 - 7 years automotive retail &/or wholesale experience with a strong emphasis on service related functions
A thorough understanding of automotive retail operations & financial statements
Creativity and Strategic Leader
Integration, joining people, processes and systems
Ability to synthesize information, develop and execute plans
Proven track record of resource management and providing customer value
Adept to multi-tasking and program management

Manager, After Sales Center Resume Examples & Samples

Coordinate the activities of the customer service counselors, ensuring effective delivery of repair/deliberation service to all internal and external customers
Assist overall strategic process/service planning to meet the Business Goals
Develope & maintain the accurate SOP upon the company Global Standard
Supervise overall systems to support the effective operation of each team
Maintain and update claim policies in accordance with the Global Standard
Manage claim process if claim issue occurs
Manage recall process if quality issue occurs
Communicate with relative departments regularly to minimize the defective rate thru quality feedback
Gather raw data and generate monthly KPI report
Exllence communication skills
Good Judgemental skills
Interpersonal skill and coaching skills
Flexible mind and warm hospitality
Self-processed
College degree or above
Good working knowledge of MS Excel, Word & Power point
Fluent in English & Korean communication skill
Minimum 5 years experiences in customer service area of multinational company is preferable
Minimum 3 years experiences as supervisory role is preferable

Financial Consultant, After Sales Resume Examples & Samples

Responsible for helping business achieve Profit, Sales and Marketing Target
Prepare monthly headcount analysis and review with the VP VW Brand Aftersales and Human Resources
Prepare margin and variance analysis monthly
Prepare and track VW Brand Aftersales marketing accruals, ensuring successful quarterly and YE audits
Support development, approval and modeling of VW Care maintenance program
Bachelor's Degree in Finance or Accounting
MBA or Master's in Finance, Accounting or related field

After Sales Resume Examples & Samples

Currently be pursuing a Bachelor’s or Master’s degree in a Business or Technical field
GPA 3.0 and above
Have strong organization skills with keen attention to detail
Be self-motivated and willing to challenge yourself to develop your talents and skillsets
Foster strong communication skills both written and oral

Internship After Sales Flagship Roma Condotti Resume Examples & Samples

Support the Customer Service team in managing day-to-day administrative process of the return, using the appropriate software
Support in managing eventual complaints, maintaining regular contact with clients by telephone or email, discussing technical issues and addressing relative concerns
Is part of the customer care activities in Store, offering clients a reasonable solution to the problem including handling their requests, welcoming with taking care of repairing and providing first feedback to the customer

Scada After Sales Engineer Resume Examples & Samples

Pro-actively seek and feed in potential Service Offerings to Product Management for development as standard products
Process all requests of new products and functionalities for Wind Power Plants under Operation
Provide technical description and documentation of the proposed solution to the requestor in cooperation with SCADA Engineers and Specialists
Key point of contact for Sales Business Unit project manager for implementation of Service Offerings
Provide economical quotation and estimation of working hours, material and traveling needed for the proposed solutions
Analyze the whole fleet of SCADA systems in the region and elaborate proposals for improvement and business development to the Service Sales and Business Development partners; Business case analysis
To be the direct link between SBU’s and Product Management in terms of SCADA
Participate in customer meetings to explain solutions and get customer’s requirements and feedback
Engineering degree or similar
Medium/high knowledge on Power Generation, Electrical Infrastructure and Electrical Equipment
Sales oriented and proactive behavior on Business Development
Customer oriented, both internal and external
Be experienced in the maintaining or commissioning of SCADA, Automation, PLC systems and/or control systems will be appreciated
German and English fluent communication skills
Be organized and have a methodical approach to work
Have excellent interpersonal and communication skills

After Sales Process Engineer Resume Examples & Samples

After Sales Process Mapping: flows review, bottle neck and critical points identification, route cause analysis and process re –engineering
After Sales System implementation: training and roll –out
Implementation of Support Business Model to Final user, in line with After Sales designed processes, technical issues and new system changes
KPI definition about Requests traceability and to Training plan/methodology improvement
Product Defectiveness and Service Lead time KPI analysis and monitoring
Support to System Master Data &Technical documentation development and maintenance
Support to Spare Part orders and production flows re- engineering

Manager, After Sales Operations NAR Resume Examples & Samples

Manager of After Sales Operations NAR Manager of After Sales Operations NAR leads the support functions for Service, Parts, and Technical support to the NAR markets (United States, Canada, Mexico)
Manager of After Sales Operations NAR is the supervisory liaison for the North American Region (NAR) and the facing markets (United States, Mexico, and Canada). The Senior Manager of After Sales Operations NAR is ultimately responsible for the strategic tactics between the NAR and facing market that will assist the market to achieve the core KPIs of Parts & Accessory Sales and Customer Experience
Manager of After Sales Operations NAR will collaborate with the three NAR markets (United States, Mexico, Canada) to ensure a sound strategy to achieve NAR and Market KPIs including
10-15 years of experience
Bachelor's degree in business, marketing or technical
5 -7 years of experience in working in After-Sales Operations
Working knowledge and or understanding of dealer after sales operations and/ or overall dealer operations
Understanding of a quality Customer Experience
Collaboration across multiple organizations
Expert Power Point Skills
Analytical and conceptual thinking – using logic and reason, creative and strategic
The candidate must have initiative, creative thinker, detail oriented, possess excellent problem solving skills
Proficiency in Excel, PowerPoint, Word and Outlook
Service Orientated
3-5 Years of experience working in an International business environment
Proficient in the Spanish and French languages

After Sales Manager Resume Examples & Samples

Actively participating in additional sales and after sales activities
Managing projects and follow-up
Scheduling after sales activities and projects and estimating project costs
Supporting the Sales Manager

After Sales Financial Accountant Resume Examples & Samples

Degree in Accounting, Finance or related subject area
Strong oral and written communication skills in English. Other languages would be an asset as a Financial Analyst you will need to deal with many countries
Good analytical skills and problem solving skills
Knowledge of MS Office (Microsoft Excel in particular)
Self-reliant, pays good attention to detail
Excellent work organization skills
Knowledge of SAP system will be an asset but not mandatory, on the job training to be provided
Experience in Accounting/Finance area preferred but not essential

After Sales Engineer Resume Examples & Samples

Spare part sales for dedicated customers varying between single spare parts and complete spare part sets for dry docking projects
Proactive customer support concerning spare part services
Developing the quotation-order-delivery process

After Sales Retention Trainee Resume Examples & Samples

Support AS Retention Manager in liasing with IS in order to respect the roll-out plan of DMS migration to EASI
Support AS Retention Manager for the empowerment of the network in implementing all the programs and initiatives launched to increase retention rate
Regular assessment and tracking on dealer Retention rate
Support Field Force in follow-up of AS initiatives and Programs aimed to increase Network capabilities

After Sales Coworker Resume Examples & Samples

Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution
Identify customer delivery and assembly needs prior to processing orders & minimize wait times by accurately entering complete orders
Thank the customer, offer a friendly closing and invite them back
Clearly label all products as per order details and place all delivery goods in the designated area always operating your area at IKEA Commercial Review standards
Prepare deliveries for pickup as per agreements, ensuring order accuracy and that products & packages leave the building in good shape
Ensure timely and accurate delivery of customer merchandise
Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer
Communicate customer comments about our Home Delivery service to management
Adhere to inventory control and safety and security procedures
Use available resources to educate yourself on product features, services and customer interaction techniques
Ability to lift 100 lbs. (50 kg) on a regular basis
Current forklift certification
Valid drivers license, in good standing as determined by state/provincial regulations

After Sales Coworker Resume Examples & Samples

Identify customer needs prior to processing transactions & minimize wait times by accurately completing transactions
Work within the IKEA guidelines when resolving customers issues
Handle complaints and claims in a friendly and efficient way
Record and update information about after sales cases accurately onto the required systems
Safely handle and inspect merchandise that customers bring into the store or that are being picked up by customers
Offer solutions to frequently asked questions
Create a positive experience for our customers and co-workers
Use available resources to educate yourself on product features, services and customer interaction skills
Have the confidence and desire to resolve customer complaints
The ability to work independently and as a team member
Value different ways of working and learn from others
Ability to take initiative and ownership
Strong organizational skills, problem solving skills and computer aptitude
Ability to strive in a fast paced environment
A proactive and courteous customer approach
Ability to work in a fast paced, physically demanding environment

After Sales Professional Resume Examples & Samples

Selling spare parts, repairs (T&M), main component exchanges and wind fleet optimization programs
Responsible for the whole after sales process by creating, handling and following up on quotations
Increase customer satisfaction
Advice customer on solutions and customize offers to customer needs
Through active customer communication act on leads generated from sales campaigns to optimize sales
Record with Team Lead and our customers the market needs to provide input to short and medium term product development strategy
Creation of customer information sheets (CIS) and sales prices for products for continuous improvement for wind turbines
Support and coordination for the implementation of new sales products for the multibrand area (for various turbine manufacturers)
Strong sales capabilities with min 2-5 years of experience in selling parts and repairs preferable within an industrial or OEM service organization
Educational background as industrial business education (Industriekaufmann (m/f)) with very good technical understanding or completed technical education as Techniker, Meister or Ingenieur for mechatronics if combined with strong commercial affinity
Can communicate complex technical topics and get a sale through (especially over the phone)
Preferably experience from wind industry (energy or industry sector)
Good skills in the MS office package and fast learner with experience from working with and CRM tools - preferably SAP IT skills
Good in structuring and analyzing customer data
Fluent in German and Proficiency in English

After Sales Coordinator Resume Examples & Samples

Improve the profitability of the after-sales dealership business
Manage KPIs (Productivity, Efficiency, Absorption Factor etc.) of the dealers
Address technical issues that the dealer of all products manage
Analyze claims in commercial guarantees and attention
Analyze incident and knowledge objects in SOURCE
Visit customer
Be present at the fairs, demonstrations, exhibitions of AGCO Argentina
Provide training to technicians and / or users of our products
Knowledge of agricultural machinery
Relationship with Dealers
With Dealers

Wind & Site-after Sales Value Engineer Resume Examples & Samples

Data Screening
Advanced Wind Data Analysis
Benchmarking power plant performance and identifying optimization opportunities
Load Assessment
Preferably having a Bachelors in Engineering or Masters in Atmospheric Science , holding a Master degree in respective stream will be an added advantage
Possess high Statistical aptitude
0 to 4 years of work experience in Wind Resource Assessment
Have an interest in wind, terrain, aerodynamics and dynamically loaded constructions
Should be able to work in a matrix organisation

After Sales Service Manager Resume Examples & Samples

Managing and developing the field service organization
Seeking out, developing and growing new service business opportunities
Managing service and customer projects to completion successfully
Taking on responsibility of achieving sales and profitability targets for service and maintenance activities
Experience of successfully managing a service business
General understanding of electro-technical devices and the electrical industry as a whole
Good interpersonal skills with the ability to achieve team goals through a coaching mindset
Fluency in both Finnish and English
Ability to perform in a customer-facing role and to act as an ambassador for Eaton externally
Ability to manage sales activities for service and maintenance
An educational background in electrical engineering or similar

Sales Engineer Process Industry After Sales Resume Examples & Samples

Proactive sales of parts, service, repair and upgrading of Alfa Laval product range
Visiting customers to identify potentials and to harvest business opportunities
Create quotes, service agreements and relevant material needed to support the business
Participation in relevant exhibitions, seminars and other customer related events
Work proactively with sales planning and reports

After Sales Engineer Resume Examples & Samples

Providing technical support to product end users
Proposing solutions for issues raised within the BU
Managing product warranty issues

After Sales Business Manager Resume Examples & Samples

Establish and develop a process for taking care of the customer following receipt of order, through to confirmation of customer satisfaction after installation
Liaise with all internal stakeholders to ensure delivery timelines are met and all communication to both internal and external customers is accurate and transparent
Own the Customer Allegiance Score (CAS) improvements for Laboratory Equipment sales experience
For major project deals ensure all communication is timely and accurate to external stakeholders such as building contractors, infrastructure and services managers, and end-users
Ensure supply chain, technical service, product management and Account Manager/Key Account Manager are aligned using central system
Ensure accurate and timely records are kept and audit trails are complete, using systems such as Aconex or similar where required
Ensure contractual obligations are fulfilled as committed
Ensure all companion sell opportunities are presented in order to benefit both the customer and to meet revenue targets, via a full understanding of the company value proposition
Develop a system for scheduled follow up of customer satisfaction using existing tools such as salesforce.com
Leverage marketing automation to offer other products relevant to the customer profile, deliver service reminders, maintain accurate customer contact information
Ensure customer feedback is captured, market trends are recognized and product positioning is effective via close liaison with Product Management
Ensure the company value proposition is effectively communicated at the point of sale through concise, relevant, customer education

After Sales RMA Coordiantor Resume Examples & Samples

Process product returns and Conduct product failure analysis
Ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team's objectives
Handle the day-to-day RMA Receiving activities
Manage timely processing of RMAs to meet Service Agreements
Maintain daily productivity / workflow reports
Assist Customer Service with RMA Authorization processing as needed
Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
Maintain, review and update process documentation on a regular basis; creating new documents as required
Review current processes on a regular basis and implement new processes as required

After Sales & Service Manager Resume Examples & Samples

Manage Spare Parts Business to increase parts Revenue and to achieve business goals
Define Organizational Structure as per Norms
Guiding distributor for Parts Management such as Inventory Control, Distribution, & Retail Pricing
Demand generation based on Parts Potential
Monitoring parts dispatch to maintain optimum Service Level
Design, Plan & Organize Parts Promotional Activities to provide market specific retail solutions
Responsible for overall growth of Spare Part Business
Feedback on Parts Packing & Quality issues of parts
Market Feedback for competition parts business
Ensuring timely payment & all pre-shipment, post-shipment documentation
Monitor & Closure of Part Discrepancy Reports
Develop Service & Spare Parts Network to increase customer reach and enhance business
Regular Business Review with Distributor Team
Ensure & Monitor Customer Retention at workshop thru service reporting to increase dealer’s profitability
Manage Technical Reports, KD & Warranty to ensure better product quality & customer satisfaction
Organize Service & Parts Promotional Activities to achieve business goals
Manpower Development & Training to ensure better service support