Sales Support Analyst Resume Samples

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V Stamm

Vella

Stamm

2368 Berge Groves

New York

+1 (555) 415 2123

2368 Berge Groves

New York

Phone

p +1 (555) 415 2123

Experience Experience

Chicago, IL

Sales Support Analyst

Chicago, IL

Mraz-Goldner

Chicago, IL

Sales Support Analyst

To work with the Sales team and assist in resolving all order escalation issues, working closely with the Manufacturing, Logistics, Order Management teams
To work closely with sales team and management by providing assistance and analysis especially during quota discussion, capacity discussion
Performance and Results Orientation - Maintains focus on key performance drivers, continuously improves processes, and consistently delivers results
Provide coverage for Inside Sales Account Managers whilst on leave including account management
Develops and manages a sales reporting system that will provide
Creates sales presentations for upper and executive management regarding major account sales key performance indicators
Assist with the management of our demonstration and sampling program, liaising with agencies regarding performance and forecasting

Boston, MA

Ad Sales Support Analyst

Boston, MA

Smith, Toy and Fadel

Boston, MA

Ad Sales Support Analyst

Create TCR in order to make adjustments on IBMS system
Review all orders checking basic infos, programing and schedule before to pass it to Commercial Operations
Coordinate the standard sponsorship productions workflow with Content Revenue in Miami
Request Ad Agencies material to provide to Content Revenue in order to starts the standard sponsorship productions process
Negotiate with the Ad Agencies compensations and reschedule for orders
English or Spanish Advanced
Control the invoicing/billing process between finance and agencies

present

Boston, MA

Senior Sales Support Analyst

Boston, MA

Blanda LLC

present

Boston, MA

Senior Sales Support Analyst

present

Assist with the compensation planning for the regional sales team; Help establish and manage commission plans and monitor quota performance
Work under the direction of the Manager to provide application solutions for assigned business areas
Generate weekly forecast and metric reports & provide analysis for Sales Management
Provide data to generate team performance metrics
Develop comprehensive business reporting tools
Assist in the structuring and approval process of Enterprise License Agreements
Knowledge transfer with other team members to improve overall team education level

Education Education

Bachelor’s Degree in Business

University of Pittsburgh

Bachelor’s Degree in Business

Skills Skills

High quality inter-personal skills with ability to work with sales force, and build and maintain a strong rapport and ongoing partnership
Ability to prioritize and manage multiple projects; ability to lead projects if applicable
Ability to develop dialogue with prospective clients and build strong relationships. Demonstrated excellence in telephone skills
Ability to prioritize, set and consistently achieve goals, strong time management skills
Ability to develop proficiency with company computer system is essential
Ability to understand basic financial concepts such as ROI and budget management
Excellent communications skills and attention to detail when entering orders is important for this position
A highly motivated individual capable of handling multiple projects and responsibilities simultaneously
A highly professional individual with experience communicating with customers
Expert Excel knowledge including macros, pivot tables, formula usage and forms

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15 Sales Support Analyst resume templates

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Sales Support Analyst Resume Examples & Samples

Provide day to day support in trade bookings and contacts with clients for trade confirmations, resolving trade discrepancies, settlement of trades, etc
Liaise with internal counterparts such as the trade support, collateral team, clearance and other teams to ensure required steps are taken for trades that are booked
Motivated, diligent learner that is able to work in a fast paced environment
Ability to work effectively in a team environment
Interest in General Financial Markets

ICB Sales Support Analyst Resume Examples & Samples

Maintaining and strengthening relationships with clients through the delivery of high quality client service and keeping an excellent attention to detail
Taking responsibility for client queries, acting as a project manager in delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high quality
Preparing presentation materials for client meetings, portfolio reviews and RFPs
Assisting the Relationship Managers in answering to ad-hoc request coming from clients
Ensuring sufficient familiarity with BlackRock’s existing products and operational capabilities to aid query resolution and to assist with the design and delivery of external communication
Partner with internal teams to support the client On-boarding and change management process
Partner with internal operational teams to formulate service enhancements and take part in internal projects aimed at service enhancement
Review own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives
Embrace teamwork and contribute to an open and collaborative culture within the team
Graduate degree; prospective CFA is particularly sought
Language skills: fluent English
Experience working in sales support function supporting the institutional business; experience working in the institutional client service
Ability to prepare presentations and portfolio reviews and ability to understand communications coming from Portfolio Managers
A sound technical understanding of investments, financial instruments and financial markets
Excellent organisational and project management skills with a proven ability to prioritise effectively
Ability to develop relationships with clients, administrators, depositary banks and other third party stakeholders, and to communicate and interact effectively with personnel at all levels within BlackRock
Proactive team player with good listening skills
Exhibit drive to meet and exceed client expectations and to develop BlackRock’s competitive status as a leading client service provider

Sales Support Analyst Resume Examples & Samples

The primary task in this position will be resolving sales and customer order management issues with an emphasis in online support & fixes
Qualified candidate will be responsible for 3rd Party software and peripheral order management and order exception processing
Leading sales and Vendor facing phone conversations to review daily business metrics
Problem solving customer sales support issues, quoting, order entry, order modification, order tracking and ensuring customer's order management service level agreements are met and/or exceeded
Online support for existing high e-pen, high frictionless accounts, sales education, driving adoption of new features/functionality; support for launches, and driving improved business processes

Sales Support Analyst Var Resume Examples & Samples

2-5 years experience in customer service, order management/order entry operations group. Experience in Finance operations area a plus, order to cash process knowledge highly desired
Superior written, verbal communication and customer service skills
Advanced proficiency in MS Word, Excel, Access, and PowerPoint
Telecommunications industry experience, to include working knowledge of overall process from contract-to order entry-to billing-to collection
Ability to handle and effectively prioritize multiple competing demands on a daily basis

Sales Support Analyst Resume Examples & Samples

Preparing and updating marketing and sales materials for client meetings and pitches
Supporting sales activities and engaging in identifying new business opportunities
Servicing existing accounts and relationships
Assisting in the preparation of reports (internal management reporting, market reports/analysis etc)
Handling a variety of verbal and written correspondence received from clients and our sales team
Assisting our head of China Institutions to execute on a range of events and conferences, publications and communications strategies
University graduate in Business, Finance and/or related discipline with 2-4 years of experience in the financial industry, preferably with institutional or wholesales sales support background
Mandarin native speaker with fluent English (both spoken and written)
Good understanding of financial markets and investment products
Detail oriented, dedication to accuracy, timeliness, and high productivity while working under pressure to meet deadlines
High level of proficiency in Microsoft PowerPoint, Excel, Word and Chinese word-processing
Willing to travel as needed

Sales Support Analyst Resume Examples & Samples

Cooperatively work with Billing and Receivable Management team and other departments to provide specific reports to respective parties. Reports will be generated via CRM database as well as aggregating data from multiple sources
Analyze reports to proactively identify outstanding orders and take action to fulfill
Train customers on existing and new modules of CRM database; Assist in ensuring all training documentation is up to date and accurate
2-5 years’ experience in customer service, order management/order entry operations group. Experience in Finance operations area a plus, order to cash process knowledge highly desired

Repo Middle Office Sales Support Analyst Resume Examples & Samples

Trade lifecycle management
Exposure management
Trade capture/matching/allocation
Trade and account reconciliation
Client servicing/query management
Metrics and risk reporting
Proactively explore tactical and strategic solutions to close identified control gaps, working with other groups as appropriate. Ensures existence of mitigating controls
Maintain a clear focus on enhancing control and continuously improving and reducing operational risk
Troubleshoot problems arising on an ad-hoc basis and react to BU and Client driven demands
Work with multiple units in operations, BU and technology on projects and initiatives
Strong team working skills and trade processing experience
Ability to work with external clients to enhance the client experience
Previous experience with the Repo Product a plus

Derivatives Sales Support Analyst Resume Examples & Samples

2+ years of experience in the financial area and a
Willingness to learn the Derivatives Business
Basic knowledge of Derivatives and other financial markets

Sales Support Analyst With English Resume Examples & Samples

SFDC user training and support across region – new user induction training, refresher training, new functionality training, daily usage
SFDC user administration
Account administration – setting up accounts, account teams, opportunities, firmographics , DUNS
Perform contact cleaning - reporting and cleaning of contact data
Creation, processing, distribution and management of SFDC reports – on ad-hoc and regular basis
Maintain and ensure high data quality within SFDC
Ensure data coherence and consistency between SFDC, the local ERP system and other interrelated systems – account segmentation, coverage alignment, MIF uploads, cross reference alignment
Maintain a good knowledge of Xerox business strategy, rules and processes (current and future) to ensure that SFDC reflects it for each country
Support marketing campaigns and lead management/processing – contact selection, campaign setup, lead processing
Represent countries at SFDC communities – submitting and championing change requests, participation in ECCB meetings
Ability to work with virtual teams
Experience of working within sales environment
Effective listening
Experience of Salesforce.com
Training and/or sales experience

Retail Sales Support Analyst Resume Examples & Samples

Responding to daily requests from commercial and private banks, family offices and IFAs
Coordinating & organizing meetings/conference calls with targeted clients and prospects and ensuring effective and timely follow up action
Coordinate local roadshows
Create competitive analysis of own products vs. peers
Understand the internal support systems to increase effectiveness when gathering information
Proficiency in MS Office programs (Outlook, Word, Excel, Power Point)
Ability to multitask and work in a fast-paced environment
Independent thinker with high level of integrity
Strong analytical, organizational and planning skills

Ad Sales Support Analyst Resume Examples & Samples

Review all orders checking basic infos, programing and schedule before to pass it to Commercial Operations
Negotiate with the Ad Agencies compensations and reschedule for orders
Weekly review of the orders processed by operations vs transmitted in order to ensure the billing process
General reports

Sales Support Analyst Resume Examples & Samples

Monitor Salesbook, GBOI and UnaVista Block reporting and exceptions
Responsible for booking all allocations of Block trades, including CTM, FIX, Una Vista, voice, ALEX, GTC, ECN, Fidessa and BATS DSinc)
All relevant reconciliations are performed, breaks are narrated and cleared as appropriate and passed for sign off on a daily basis
Trade amendments in TOMS and Fidessa
New Issues and Placings processing. Manual DMA client bookings
Monitoring Group in-boxes
To ensure wash book positions are flat intra day
TOMS blotter reconciliation intra-day
To monitor and reconcile LSE trade reporting
Sub-account openings and new account opening assistance
Various reporting e.g. outstanding blocks, cancels and non-standard settlement report, to be produced and delivered as appropriate on a daily basis
To be a point of contact for Sales teams and settlements
Fails Management for Front office related issues e.g. booking errors
Client Confirmation (VCON)
To ensure all daily tasks/controls are completed in line with the department procedures manual
To assist the supervisor on projects and new business initiatives as requested
Continue to develop product knowledge, to ensure that processes are in place to minimize operational, settlement and market risks
To be point of contact for tier 1/Platinum Clients
The candidate should come from a sales support background and be looking for a team member level position
Candidates should be educated to A-level standard and have knowledge of trade support, settlements and reconciliation experience within Operations
Fixed Income and Equities product knowledge essential
FCA Registered (preferred, not essential). The incumbent will need to study for and sit the FCA exams if they don't have the qualification

B-associate Technical Sales Support Analyst Resume Examples & Samples

Build in-depth subject-matter expertise on specified K-12 solutions
Make impactful product presentations during the sales process to positively influence the decision in favor of Pearson
Support the sales team in the negotiation process as maybe required
Actively guide the sales team on product, market and competitor knowledge
Create/customize product presentations, documents, FAQs
Conduct market study and publish periodic reports
Conduct competitor benchmarking and publish periodic reports
Collect customer feedback and publish analysis reports
Conduct product training periodically as maybe required
Facilitate product events, promotions as maybe required
Work with product managers on product creation as maybe required
Effective written communication
Effectiveverbal communication
Ability to work with multiple stakeholders
Ability to develop effective business relationships
Ability to develop subject-matter knowledge through exhaustive reading
Ability to conduct primary and secondary research and synthesize the information
Good skills in MS Word, MS Excel and MS Powerpoint

Sales Support Analyst Resume Examples & Samples

Update internal order fulfillment serviceability process documentation
Serve as a customer contact with Order Management/ Project Management Team
Serve as sales organization contact
Prepare weekly Status reporting
VIPR SME
Experience with order entry and order management within Salesforce.com and Granite systems a plus
Project management skills, analytics, and the ability to provide timely responses to customer inquiries
Possess the ability to handle multiple tasks in a fast paced environment
Experience in service delivery and customer management
Must be willing to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skills

Cib-sales Support Analyst Resume Examples & Samples

Run BAU activities for different Desks
University degree: Finance, Accounting, Economics or Engineering
Fluent in English and Spanish (oral and written). Portuguese desired
2 years experience performing Reporting roles - Financial services industry experienced preferred
Strong analytical and problem-solving skills with attention to detail
Ability to be flexible, follow tight deadlines, organize and prioritize work
Able to work with limited supervision and as part of an integrated team
Team player with excellent interpersonal skills
Quick learner with a strong sense to question and understand all details behind the processes and numbers
Good knowledge of Excel (mandatory) – Macros/MS Access knowledge desired

Ad Sales Support Analyst Resume Examples & Samples

Coordinate the standard sponsorship productions workflow with Content Revenue in Miami
Request Ad Agencies material to provide to Content Revenue in order to starts the standard sponsorship productions process
Control the invoicing/billing process between finance and agencies
Negotiate with the Ad Agencies compensations during the invoicing/billing proccess
Create TCR in order to make adjustments on IBMS system

ICB Sales Support Analyst, France Resume Examples & Samples

Coverage of clients and participate actively to the local sales effort
Responsible for client queries, delegating to appropriate internal stake holders, monitoring progress to resolution and ensuring that responses are timely and of a high quality
Liaison with internal teams in particular Client Operations and Portfolio Management Group to achieve an effective outcomes and solutions for clients
Answer daily requests from clients including insurance companies, pension institutions, banks & foundations
Assist senior sales people in BlackRock’s institutional team
Understand our product offering liaise with the relevant stakeholders across the firm
Create competitor analysis, work on sales presentations & pitches
Participate in Firm initiatives and projects
Host conference calls with fund managers and clients
Excellent PC skills, MS-Office (Word, Excel, Power Point)
Fluency in English and French a pre-requisite
Good knowledge of finance services, products and the operational framework & ecosystem
Excellent communication skills written and verbal
Analytical and rigorous in their work, curious with appetite to learn
Client-focused, dynamic, reliable, self-starter, autonomous, confident, team-player
Degree Level in Business Studies, Finance

IPB Sales Support Analyst Resume Examples & Samples

Ability to use Microsoft tool suite (Word, Access, PowerPoint), advanced use of MS Excel
Knowledge of IPB products, services and operational procedures
Knowledge of basic data base modeling
Knowledge of IPB processing and non-processing systems (Global Rainbow/CitiSmart/CWS, Exceller, Rainbow Servicing Manager (RSM), STaRs/PEGA, Document Management System (DMS), CitiDocs, OneSource, CBOL)
Strong organizational skills and detailed oriented. (Organization/ Prioritization Abilities/ Multi-tasking)
Excellent verbal/written communication skills (positive feedback, active listening, resolving breakdowns)
Ability to multi-tasking in a fast paced environment
Willing self-learner and proactive
Problem solver - Takes the initiative to resolve the problem, understand root cause and work on permanent solutions
Proactively involved to follow-up process until its completion
Strong customer service orientation (customer service experience with internal/external clients a plus)
Bi-lingual: English and Spanish (Portuguese is a plus)
Positive attitude, strong analytical skills and leadership influence, change promoters
Analytical skills (Assessment/ Decision Making/ Problem Solving)
Flexibility/ Orientation to Change

Technical Sales Support Analyst Resume Examples & Samples

Attend prospecting, Sales and Relationship meetings with prospects, stakeholders and existing customers
Provide sales with technical support for RFP’s, tenders and other presentations as required
Manage large corporate / complex Merchant boarding from outset to completion
Ensuring customer and business requirements are fully analysed, documented and agreed with all stakeholders, including success measures and metrics
Provide technical guidance and project support for new implementations/projects
Provide ongoing technical support and training to existing customers as required
Documenting customer and business requirements including operational impact
Process mapping & process re-engineering support. Produce and support process flow output and facilitate workshops
Maintain and update RFP’s, tenders, presentations and implementation/project documentation in line with the UK GBS Implementation Manual as required
Acting as a central point of contact for implementations and technical support
Support the Implementation Manager, Business Change Managers & Leadership team as required

Senior Sales Support Analyst Kansas City & St Louis Resume Examples & Samples

Organize RFP information, complete 2 Part Intake (2PI) request, enter plan designs in CPS (rating system), attend pre-qualification calls, work closely with Proposal Unit to ensure formal proposal is released according to the due date, and if Guardian is not recommended, complete Checklist, update Siebel status, and complete post mortem details
Prepare Finalist presentation in collaboration with Proposal Unit, if Guardian is awarded the business, work closely with Sales Rep / SAE to complete benefit Comparison, handoff accountability for implementation activities to the Implementation Manager (IM); assist IM and Sales Rep / SAE as needed to gather implementation materials
Provide backup support in other sales regions for 1,000+ business as needed
Serve as Subject Matter Expert on various Guardian systems and procedures
Excellent customer service soft skills
Strong consultative, negotiation, persuasion and influencing skills – sales orientation
Proven strong mathematical aptitude / analytical skills
Goal oriented: meets processing goals, etc
Knowledge of underwriting principles and practices
At least 2 years of group insurance experience processing RFPs and producing formal Proposals (Large Market experience preferred)

Sales Support Analyst Resume Examples & Samples

Apply Guardian and competitor information and utilize all sales tools to Rate, Re-Rate, Quote, and Requote competitive proposals based upon specifications in RFPs, instructions from Sales Reps, and discussions / negotiations with all relevant parties; Make recommendations regarding benefit / rate options based on analysis of RFP and assessment of customer’s buying triggers through consultative interactions with Sales Reps and customers. Finalize “sold” quote and maintain CPS/Siebel data according to SOPs
Independently, or in collaboration with Sales Reps, meet with , Underwriting to negotiate rates, exceptions, and approvals; Discuss RFP, plan design options, and multi line options with Producers and their assistants, Build strong relationships with underwriting, brokers, and their staff to ensure that customer needs are met while maintaining profitability and acceptable risk
Proactively contact Producers / Assistants to follow up on quotes to gauge competitiveness and/or gather post-mortem data
In collaboration with Sales Reps, maintain timely updates to SRRTs (Sales Rep Rating Tool)
Provide backup support for Sales Support Associate I and IV as needed
Take Personal accountability
Ability to adapt to change
Computer proficiency in Lotus Notes, MS Access, Excel, Word, CPS, and Siebel Toolkit
Ability to represent Guardian in a professional manner
Solid knowledge of group insurance, products, and services
Awareness of underwriting principles and practices
At least 1 year of group insurance experience processing RFPs and producing formal Proposals
Demonstrated success in servicing customers (Producers / Assistants / Planholders)

Sales Support Analyst Resume Examples & Samples

Knowledge of deposit, cash management & treasury products
Results driven, client focused, self starter
Effective communication and influencing skills
Open and willing team player who thrives in a collaborative work environment
Strong technical skills (capability in understanding and reading different file formats and specifications)

Sales Support Analyst Resume Examples & Samples

Experience working within a Sales organization
Familiarity with the US Patriot ACT and OFAC
Understanding of KYC requirements
Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint

Sales Support Analyst Resume Examples & Samples

To prepare quota template that allow better review and facilitate fruitful analytics and concrete discussions as well as improving the efficiency of the business process
To track sales performance on a weekly basis, understand the methodology and process to support the business goal and drive the program effectiveness
To maintain compliance to APJ sales compensation guideline and regional practice. Maintain satisfactory CSA and record retention. Drive consistency and standardization in program across business group by working closely with HRG, Sales council and Finance
To take lead to understand and support business initiatives - key deliverable in the scope of reporting and analysis support
To review existing metrics periodically for appropriateness and develop new metric to support business growth

Sales Support Analyst Resume Examples & Samples

Coordinate Sales Rep/Account Management RFP Processing inventory by applying instructions independently or from Sales Reps and Account Managers to Raters/UW, and discussions / negotiations with all relevant parties; Make recommendations regarding benefit / rate options based on analysis of RFP and assessment of customer’s buying triggers through consultative interactions with Sales Reps and customers. Work with SUREquote to finalize proposals and maintain CPS/Salesforce data according to SOPs. Understand and manage BTR as appropriate
Independently and in collaboration with Sales Reps, review opportunity pipeline, manage post quote inventory. Proactively identify key quote opportunity prospects; contact Producers / Assistants to follow up on quotes to discuss RFP, plan design options, and multi-line options with Producers and their assistants to gauge competitiveness and gather post mortem data. Build strong relationships with Rating Analysts, Underwriting, Brokers and their staff to ensure that customer needs are met while maintaining profitability and acceptable risk
Provide backup support for Sales Support Associate as needed
Perform other duties to ensure broker/producer licensing is accurate, assembling proposals, generate plan amendments through Guardian Anytime, Complete amendment paperwork for cases 100-999 lives(in support of the Account Manager), complete plan design and add affiliate amendments coordinating with Rating Analyst etc
Intermediate Product knowledge
Utilize strategic thinking to understand broader picture
Planning and Organization skills, multi-tasking
Goal oriented: meets deadlines etc
Computer proficiency in Outlook, MS Access, Excel, Word and Salesforce
Awareness of Underwriting principles and practices
Group insurance experience including RFP management/responses preferred

Sales Support Analyst Resume Examples & Samples

Support sales activities through data analytics
Act as the point of contact for all incoming sales analysis requests
Meet with stakeholders to analyze needs, define deliverables, propose solutions, and deliver results
Perform data analysis
Engage other internal support areas as needed
Develop reports on results
Drive solutions from initial request through analysis, delivery, and follow-up
Ability to manage multiple concurrent quick-turnaround project timelines
Excellent communication (written and oral), time/project management, problem solving, organizational, and analytical skills
Bachelor’s Degree in Computer Science, IT, Business, or a related field
2+ years of experience in business analysis
2+ years of experience writing SQL queries
Working knowledge of relational databases and database structures
Experience in translating business requirements into query code
Intermediate or greater proficiency with Microsoft Office (e.g. Word, Excel, PowerPoint)
Clinical healthcare data experience

Sales Support Analyst Resume Examples & Samples

5-7 years of experience in a similar Sales Support / Inside Sales capacity
Bachelors' Degree in Finance and/or a related field
Working knowledge of CRM database
Microsoft Office/Suite proficient (Word, Excel, PowerPoint, Outlook)
Previous experience within a Financial Services environment
Working knowledge of Microsoft Dynamics

Sales Support Analyst Resume Examples & Samples

Achieve daily productivity goals provided by the business
Qualification from an accredited university or college or equivalent related work experience
English – Intermediate

Structured Sales Support Analyst Resume Examples & Samples

Support application and contract process
Liaise with vendor/partner/dealer/sales reps
Perform transactional aspects of the Structured Sales Support workflow from Application to Booking
Analyze and recommend opportunities for improvement , particularly across the Application to Booking Process
Manage and convert outstanding approvals
Provide industry-specific knowledge
Create and negotiate end-user contract documentation
Meet or exceed customer service expectations
Review and prepare transactions for timely booking and funding
Monitor and analyze the performance of sales and support processes
Handle both non-standard and exceptional applications

Sales Support Analyst Resume Examples & Samples

Provide ongoing application support to end users including technical guidance and training (via webinars, in person, or telephone) in both the CRM and estimating tool
Act as first point of contact for all troubleshooting and technical support issues in both the CRM and estimating tool. Escalate issues to appropriate sources when necessary
Develop training materials for CRM and estimating tool
Maintain user accounts in system including user permissions and security in both the CRM and estimating tool
Maintain vendor parts database for use by the estimating tool
Manage relationship with software vendors and 3rd party consulting firms
Work with internal stakeholders and external vendors to write business requirements and propose system customizations and new functionalities; assist in implantation of these customizations
Perform data administration (user license, data integrity, cleansing data for imports, etc.)
Performs imports and exports of data from the application as requested
Implement changes to the application to improve operational efficiencies by using the advanced features of the system. Help develop customizations to increase efficiency/reflect Kratos business process including the implementation of system customizations when necessary
Help identify and assist with system enhancement roadmap
Work with Kratos IT and software vendors to schedule and deploy system updates
Work with Kratos manufacturers to keep parts database up to date with latest pricing
Create weekly pipeline, forecasting, and marketing reports from CRM for corporate and regional management; ad-hoc reports as needed
Maintain current knowledge of Microsoft Dynamics CRM data structures and schema
Maintain current knowledge of WeSuites WeEstimate data structures and schema
Developing marketing automation templates as required by the Sales/Marketing Operations team
Must adhere to the Kratos Code of Conduct and Ethics
Prioritizing and perform tasks in a dynamic environment, balance multiple projects to complete each successfully within expected timelines
Understanding of Customer Relationship Management (CRM) systems
Hands-on systems administration, deploying and administering CRM application technology
Knowledge of Microsoft Office Suite, especially Excel
Strong time management skills; detail oriented
Strong interpersonal skills, with focus on attentive customer service, exercises good judgment
Experience working in a team-oriented, collaborative environment
Strong/proven problem solving skills across multi-disciplinary skill sets
Proven track record of successfully working autonomously, while enjoying the opportunity to work on a team-based tasks and projects
Ability to interact effectively with peers and supervisors
Ability to adhere to workplace rules
Bachelors Degree in Information Technologies, Business Administration or similar preferred but not required
Previous experience with Microsoft Dynamics CRM preferred but not required
Working knowledge of SQL preferred but not required
Hands-on experience using JavaScript preferred but not required
Three or more years of directly applicable experience

Sales Support Analyst Resume Examples & Samples

Provides PreSales operational support
Researches order problems, and delivers solutions working cross-functionally to resolve
Assists with driving process improvement programs cross- functionally
Responsible for influencing sales behavior and capabilities
Knowledge of basic principles, methods, technologies and practices of a professional/technical field
Conveys information in a concise and professional manner
Asks effective questions and solicits feedback to understand needs

Sales Support Analyst Resume Examples & Samples

Exclusively focusing on Quest Software business, with a focus on Data Protection and KACE
Achieve focus goals by selling, up-selling and cross-selling our technology solutions using outbound calling, consultative and influencing selling techniques to create positive results for Dell, Quest and our customers
First touch deal qualification and Deal Registration as key areas of responsibility
Work closely with Dell and Quest outside sales representatives to acquire new opportunities
Develops, motivates and coordinates Dell sales team to optimize sales execution. Skillfully negotiates with others to achieve desired results and meet customer needs

Sales Support Analyst Resume Examples & Samples

Access sales booking report to retrieve daily Online cancellation/payment hold orders
Cancel & Rebook (CnR) cancelled orders. (Eg. payment aging, product EOL-ed, part shortage and etc)
Follow up on Prepaid Orders - Cheque arrangement/Telegraphic Transfer receipt collection
Process NAK orders (Not Acknowledged) from Online GCM tools - frictionless orders
Assign Online Spare Part/Services orders to APOS/TTS team
Review on Fraud order list sent by Credit Card Verification Team (CCVT) team in weekly basis
Initiate Online credit note (CN) request. (change Invoice name/billing address after point of sales)
CARE/MY Escalation team's advisor on Online Sales Process
Chat Queue backup during Chat agent absence
Attention to detail is essential, with good administrative skills
Multi-tasking capabilities and good at prioritizing workload
Online Call support(Back-up Support)
Intermediate hardware knowledge

Sales Support Analyst Resume Examples & Samples

Being responsible to ensure minimal overdue balances of evaluation orders across the countries assigned to you
Monitoring overdue evaluation balances on accounts. Following up on overdue balances with sales and external customers to promote a purchase or a return decision
Managing the information within the Spike tool to reflect when a purchase or a return has been completed
Working with customer care on the requests for a return of evaluation units to Dell
Working with finance on requests for pricing changes in the promotion of a purchase at the end of a trial period
Working with the evaluation program leadership team on evaluation trial extension requests
Placing of evaluation orders in Dells order management systems
Reviewing evaluation requests
Supporting the Japan Demo process
Must be organized, have an eye for detail and can manage a high work load via prioritization of tasks
Ability to communicate across a range of departments
Fluent in English, Chinese and Japanese (Written and Spoken)

Sales Support Analyst Resume Examples & Samples

Provides operational support to maximize sales force productivity
Identify issues/process improvements in area of responsibility to improve customer experience and productivity
Provide clear and quality response to order expedites with regular follow ups until product has been shipped
Take full ownership from end to end on order expedites and provide solutions rather than just information
Take proactive approach to LOB management and look for opportunities to eliminate late, aged, invalid or distressed orders
Report your progress on a regular basis. Regular contact with manager
Identify problem areas and initiate or recommend corrective action to appropriate parties
Additional duties may be assigned

Sales Support Analyst Resume Examples & Samples

Training requires general computer skills and very strong familiarity with Microsoft productivity software (Excel, Word)
Ability to come up to speed quickly with company systems, proprietary systems and emerging technology
Written and spoken proficiency in English
Detail-oriented and results driven
Sense of ownership

Sales Support Analyst Resume Examples & Samples

Function as a back-up to phone coverage for Sales Support representatives
Ability to multitask and work under tight time constraints
BA/BS required emphasis on finance or economics preferred
Strong interpersonal skills necessary to communicate complex information to a wide variety of personnel in a clear, concise and well-organized manner. Excellent telephone skills required to maintain relationships with FAs, approach new prospects, follow up on previous sales efforts, and enhance BlackRock’s image
Strong familiarity with computer applications (i.e. Excel, Word, PowerPoint, Access, etc.)
Series 7 & Series 66 preferred or expected to be obtained within 6 months of hire

Sales Support Analyst Resume Examples & Samples

Drive new account penetration, cold calling, qualification, and execute on sales strategy
Expand existing client base by uncovering investment needs and presenting solutions
Effectively position and differentiate MSCI and our products against competitor firms and their offerings
Demonstrate mastery of Index core product offerings and proficiency in broader MSCI solutions
Conduct market analysis, competitor research, prospect research to execute product conversions
Pre-sales activities and process management and post sales account management
Ability to develop dialogue with prospective clients and build strong relationships. Demonstrated excellence in telephone skills
Ambitious work ethic, professional disposition, detail -oriented and a passion for capital markets
Able to present effectively one-on-one or to large groups
Proven ability to prioritize and multi-task within a fast-paced environment
Advanced knowledge of Microsoft Office suite, specifically Microsoft Excel and PowerPoint
Undergraduate degree required or equivalent experience; Finance or Economics degree preferred
Experience with Sales Force and/or CRM software, preferred
2-4 years of experience in the financial services industry preferred
MBA/CFA or progression to completion

Sales Support Analyst Resume Examples & Samples

Working with global SME(Subject matter expert) team in areas related to quoting and orders
Coordinating production issues with end users, IT and other Biz support teams
User Acceptance testing & Biz validation for Sales tools releases

Sales Support Analyst Resume Examples & Samples

Take inbound phone calls, chats, and emails from internal and external contacts
Act as a technical advisor for Premier Page issues
Identify customer needs and be able to address them
Drive customer issues to full resolution
Manage a daily case load including new incoming issues and follow up on existing cases
Work with level two techs on the team, the team lead, and team project managers to identify trends in customer requests
Knowledge of Premier and related tools
Two plus years in a call center environment or customer phone/chat interface
Eighteen months within Dell or equivalent experience with customer relationship, technical support, or customer care
Strong internal and external customer focus
Proven track record driving customer issues to closed loop resolution
Proven experience working under a pressured environment
Team Player willing to assist other team members as needed
Fluent in Spanish is a plus

Sales Support Analyst Resume Examples & Samples

Selects appropriate alternatives from defined options
Collects required documentation; verifies conformance of documents with standards
Assesses accuracy of detailed information
Tracks, maintains and produces regular and ad hoc reports
Identifies roadblocks to task completion and effectively brings them to leadership for resolution
Generally uses existing procedures to resolve standard problems

Sales Support Analyst Resume Examples & Samples

Ability to work with and meet tight deadlines
Financial Analysis experience (knowledge of revenue recognition, contract management and deal structures preferred)
Excellent with MS Office products
Proficient with using TM1® / Hyperion®, Salesforce.com®, and PeopleSoft® / Oracle® is preferred
Excellent organisational skills including prioritising multiple projects/demands and working with minimal supervision
Detail oriented with a focus on meeting deadlines
Product awareness a strong benefit

Alliance Client & Sales Support Analyst Resume Examples & Samples

High Performance Selling Approach
Negotiate to Close
Supplier Relationship Management
Good organizational, multi-tasking and time-management skills
Ability to create a business plan and execute it
Fluent in Italian and English language

Sales Support Analyst, UAE Resume Examples & Samples

Perform analysis on sales performance and provide strategic insights on how the sales organization should improve their go to market strategy, organizational structure, operations, etc
Manage sales’ opportunity pipeline reporting
Ensure sales goals are met in a timely fashion
Monitor and enhance sales processes and effectiveness
Document sales processes and procedures
Maintain accurate customer records in the salesforce.com and other systems as required
Ensures the periodically operations sales report and analysis execution and monitors the relative KPI’s
Maintain and update reports and execute detailed analysis to drive and improve sales and productivity
Connect timely external market information to those within the organization can take action
Work with internal database operations team to ensure information is organized, updated, and accessible to the team
Support strategic planning initiatives and business development efforts as needed
Extraction of data from Business Intelligence tools or source systems and create presentation style outputs
Fulfil ad-hoc data request from Sales, Marketing, and Strategy business partners
Establishes accuracy and relevance of information
Simplifies information for interpretation and presentation
Sales analytics for sales leader

Alliances Client & Sales Support Analyst Resume Examples & Samples

Program and Product Advocate-Become an expert in the resale programs for one or more Vendors through
Deal Champion-Participate in or facilitate discussions and flow of information between Vendors, Alliance Sales
Experience and Innovation-Develop deep understanding of the Resell business process and be able to
Identify new target client or client division/branch/group/project to pitch resale capabilities

Retail, Sales Support Analyst, Zurich Resume Examples & Samples

Coverage of clients and active participation in the local sales effort
Delivering the appropriate level of tailored marketing and other bespoke resources to each client in coordination with Marketing Manager
Ensuring all meeting activity and updates are recorded in the relevant CRM system
Coordinate local road-shows
Have good knowledge of the BlackRock products offering
Developing and executing on EMEA wide projects as part of the Sales Support Group that aim to improve the efficiency and consistency of internal organizational processes and the level of service clients are receiving
Proven experience in relevant field (bank or asset manager)
3+ years of experience in sales or client service function
Language skills: fluent German, proficiency in English; French and/or Italian would be of benefit
Team player with strong interpersonal skills
Strong client service skills
Professional level of written and verbal communication skills

Sales Support Analyst Resume Examples & Samples

Pro-active outreach to prospective clients with the goal of setting up meetings for the Sales Specialists
Set-up and participate in prospective client product demonstrations
MBA, MFE, Master's Degree and/or CFA charter holder is a plus
2- 5 years of experience in the financial services industry preferred
Experience in a sales development role including territory research, prospect identification and lead follow up
Direct prospect outreach experience (cold calls and email) preferred
Sales Analysts require a deep understanding of the institutional asset management business, including fundamental and quantitative investment strategies

Sales Support Analyst Resume Examples & Samples

2+ years of experience with increasing responsibility within a commercial or commercial support role
A highly professional individual with experience communicating with customers
A highly motivated individual capable of handling multiple projects and responsibilities simultaneously
Demonstrated ability to work in teams

Associate Sales Support Analyst Resume Examples & Samples

Manage cross-functional response to customer Requests for Proposal
Own and manage customer reporting requests
Develop account-specific presentations to support Sales growth in key accounts
Manage the cross-functional process for completing Vender due diligence requests; ensure accurate, complete responses are delivered within established timeframe
Establish and manage a process for ADM team’s production of customer-specific marketing material at industry events
Lead the implementation of customer-specific rates, guidelines and processes; work with ADM and Sales to ensure customer requirements are met
Support loan-level problem resolution across USMI functions
Provide the highest level of internal and external Customer service on assigned tasks/projects
Demonstrated ability to lead cross functional projects with minimal supervision
Demonstrated analytical and critical thinking skills
2+ years’ business experience in Sales, Marketing, Product Management or Operations
Ability to lead change in a dynamic environment
Strong proficiency with MS Excel and PowerPoint
2+ years’ mortgage experience preferred
Strong working knowledge of Genworth Mortgage Insurance products, services, processes and systems

Sales Support Analyst Resume Examples & Samples

Very good knowledge of English (written and spoken)
Very good knowledge of MS Office applications (especially MS Excel)
Ability to work in a team and individually
Accuracy, accountability

Sales Support Analyst Resume Examples & Samples

Provides pre and post-sales support
Liaison between partner and sales organization
Serves as interface for order status and handles order escalation
Being a primary point of contact for partner sales opportunities and Channel Sales
Providing pre-sales operational support and guidance to channel sales teams
Working very closely with account teams, segments, and partner to qualify incoming opportunities
Works on assignments where judgment is required a majority of the time
Contributes to own team/closely related teams through quality and efficiency of own work
Ability to write and communicate in Spanish and English
High-school diploma or equivalent
Outlook or other email platform experience required

Channel Sales Support Analyst Resume Examples & Samples

Bachelor's Degree or equivalent experience; at least 5-10 years of prior experience with Merchant services is required
Excellent written/verbal communication and interpersonal skills
Motivated relationship-builder with interpersonal skills
Strong commitment to get things done

Sales Support Analyst Resume Examples & Samples

Lead and leverage SAM for Strategical Brands inside Dell
Emerge on customer environments
Providing information and consulting about SAM procedures
Execute tools and additional process to collect data and reporting, generating valued information to customer about his assets and provide consulting about IT best practices
Sales Support and field technologists focal point as an inside POC
Support Dell and Brands operational areas to allow SAM flow succeed
Responsible for Lead and control reports about business execution and acumen

Sales Support Analyst Resume Examples & Samples

Deliver positive customer experience through white glove approach through working with the broader Channel Operations teams to effectively manage existing and new Dell Channel processes and tools in a consistent manner while driving process improvements which include Zyme, Vistex, , SPL
Manage Sales in/Sales out inventory levels through inventory analysis and provide end of quarter shipped and backlog outlook guidance to Finance
Contribute to customer reviews and quarterly business reviews for both customer and Dell sales teams
Collaborate with order fulfillment from Order entry to Delivery. Monitor supply chain supportability and expected arrival for all products shipping to supported accounts. Cooperate with CusCare and Order Fulfilment teams
Collaborate with wider cross-functional teams on customer query resolutions (CusCare, supply, internal sales rep, Disti Partners etc.)
Deliver on time results and communicate through daily/weekly CEM reviews as needed
University degree. 2+ years of Operations or Internal Sales role experience
Excellent information analysis and database skills
Good working knowledge of formal project management methodologies. Possess strong analytical skills with business and finance acumen
Ability to deliver quality results under stress and deadline, result oriented with a drive for excellence qualities in an ambiguous environment
Detail-oriented with strong organizational skills and a passion for winning. Excellent negotiating skills and ability to resolve conflict and multiple priorities
Fluent in English and one local language (depending on country supporting).Strong verbal / written communication skills
Ability to quickly pull information and format it graphically to support presentations or meetings and work independently and cooperatively in a diverse group and to lead initiatives and project teams / Project Management experience is welcome

Sales Support Analyst City Resume Examples & Samples

Intermediate Math / Analytical skills
Ability to build and maintain collaborative working relationships at all levels
Keeps others informed

Test Equipment Product & Sales Support Analyst Resume Examples & Samples

Partner with the Inside Sales Test Equipment team to develop and propose creative product and financial alternatives to satisfy customers’ needs
Drive sales’ ability to meet goals and service the client by handling incoming requests for quotes with high sense of urgency
Demonstrate ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Analyze historical inventory data, market trends and information from a variety of sources to identify models to stock in our rental inventory
Issue purchase orders after negotiating with vendors to achieve the lowest possible equipment acquisition cost
Assess and track test equipment exposure and optimize inventory to obtain maximum value for equipment
As primary point of contact for our vendors will participate in vendor presentations, seminars, and customer briefings to continually update knowledge of products and to strengthen relationships with vendors
Maintain product & supply knowledge and stay up-to-date on industry trends
Provide the marketing team with accurate product information to support our various go-to-market strategies
5-8 years’ experience required in purchasing, leasing and/or sales within the test equipment rental industry
Strong business acumen in inventory management, best practices, trends and technologies
Demonstrated success with negotiating with both internal and external clients in high volume, fast paced and dynamic environment
Ability to apply strong critical thinking and problem-solving skills to meet customers and sales team’s needs
Past experience in utilizing rigorous logic, performing analysis, identifying risk and solving difficult problems resulting in sound business decisions
Ability to effectively cope with change, shift gears quickly and make best decisions without having the total picture within a high pressure environment
Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Ability to handle high-volume workloads (some days can be significantly busier than others)
Willingness to be flexible and a strong commitment to the company
Good knowledge of finance and previous experience performing P/L analysis for area of responsibility
Bachelor’s degree in electronics or equivalent experience required

Sales Support Analyst Resume Examples & Samples

Perform internal and external sales reporting (daily, weekly, monthly, quarterly, etc.)
Bachelor’s degree in finance, accounting or business or a related field preferred
5+ years’ experience in mortgage sales and support, Correspondent Lending preferred
Customer service mindset with a team and goal oriented approach to day to day operations internally and externally
Possess strong analytical, research and reporting skills
High proficiency in Microsoft Excel
Self-starter with strong attention to detail and able to work independently

Sales Support Analyst Resume Examples & Samples

Maintain Salesforce.com order entry best practices to ensure operational accuracy from legal, accounting and financial reporting perspectives
Collate accurate data from accounting and operational systems to ensure accurate proposal creation matching active client services
Identify, address and enable successful resolution of billing/invoicing errors in collaboration with accounting/billing and client
Liaison between sales, legal, finance, and operations to enable proposal creation that meets approval requirements
Project manage pricing approvals, non-standard service requests and non-standard contract approvals
Analyse and develop recommendations for improving sales operational effectiveness including the use of Salesforce.com

Sales Support Analyst Resume Examples & Samples

Maintain Sales Force.com dashboards
Provide analysis to the sales team of customer footprints
Provide market share analysis to the sales team
Generate leads for long and short term course availability
Support Sales Projects and Strategy meetings
Support Marketing events - - i.e. Sales Manager requirements / set-up requirements and presentations
Manage Customer Entitlement tracking
Manage Pilot Support Agreement renewals and Flight Attendant Training Agreements
Be responsible for Sales Forecasting and Customer Trend Analysis
Monitor Budgets of Sales Manager
You have a degree in Business Administration / Management or Marketing
You have a sound understanding of financial aspects of the Sales business, and a proven ability to deal effectively with all levels of management
You have the ability to work independently and have a working knowledge and understanding of all the departments that currently support the Sales organization
You have knowledge of overall Company policies, systems and procedures as well as bilingualism are also considered as assets
You are a results oriented go-getter type attitude candidate
You are able and willing to do travel as required

Field Sales Support Analyst Resume Examples & Samples

Bachelor’s Degree is required, preferably in Business, Finance, Sales & Marketing, Contracting or related field
A minimum of 3 years of business experience is required
A minimum of 2 years of progressive experience in Customer Service / Sales Support / Consignment or Inventory Management preferably in the medical device industry or an FDA regulated industry is required
Prior exposure to various functions of corporate organization highly desired (i.e. Quality, Health Care Compliance, Distribution Services, R&D, Finance, Supply Chain, Operations, and Regulatory)
Very strong computer skills and knowledge of various programs such as JDE or equivalent ERP system, Salesforce.com or equivalent CRM solution is preferred
Advanced experience with MS Office is required
An understanding of healthcare environment is highly preferred
Excellent written, oral and presentation skills required (advanced Word, Outlook and PowerPoint)
Proven strong analytic skills (advanced Excel) required
The role will require up to 10% travel.Sales Administration

ASW HCM Sales Support Analyst With English & Spanish Resume Examples & Samples

Open receivables (including: coordinate different teams or colleagues on open receivables)
Contract and WBS management
Basic project coordination
Internal communication, coordination of different teams within the company (e.g. CFM teams, billing teams, …)
Interaction with partner and customer to clarify contract details
Handling/escalation of contract-related customer requests
Request WBSses, invoices and credit notes, contract fulfillment, filing, creating offers
Data maintenance in the CRM system (salesforce.com)
Potentially sales support
Education in Business administration / the kind of education, a CFM person would have – P3
Languages: English (very good, spoken and written) - P3
Optional: German or Spanish – P3
Office skills (MS office, Excel, Outlook) and SAP (FI) User Skills – P3
Needs to be familiar with Accenture’s SAP FI setup (WBS, profit center, etc.) – P2 / P3
Telephone/ communication skills, because talking to clients on the phone or communicating with them via Mail is required
Work independently with high diligence
If possible: Background in Sales Back Office – P2
Mobility: Potential to go to Germany for KT in the beginning for about 2 - 4 weeks

Cash Equity Sales Support Analyst Resume Examples & Samples

Ensure timely, and accurate, processing of Order capture requests into client order management and booking systems
Work collaboratively with other UBS group and IB logistical functions including Finance, IT, Legal, Compliance, Market Risk and Credit Risk
Increase RFT (Right First Time) by continuously monitoring and improving the Systemic and Behavioural root causes across FO, IT, and Operations as well as presenting findings on a monthly basis to Senior Management face-offs
Demonstrate sound understanding of business and client issues together with the ability to develop convincing ideas and solution to meet these needs
Ensure information is shared between team members whilst also demonstrating the ability to communicate concisely and convincingly to a wider audience including senior operations management
Ensure deadlines are met and deliverables are of a high standard
Drive continuous improvement within the function to deliver on set quantitative goals
Adhere to escalation procedures within IB operations

Sales Support Analyst Resume Examples & Samples

Creates sales presentations for upper and executive management regarding major account sales key performance indicators
Creates monthly, quarterly, and yearly sales reports for management team to analyze various aspects of customer information. Compiles data on types of products purchased, profitability, sales opportunities, etc
Analyzes product promotions data to determine if promotion is actionable. Reports to management if promotion is viable and makes recommendations for sales adjustments if required
Audits projects using documented project management processes and other auditing tools. Reports on audit results to support project timelines and ensure compliance to agreed deliverables
Works with the business intelligence team to establish data availability for reporting. Ensures data is accurate, transparent, and relevant. Uses data to create meaningful reports and presents information to management and executives
Supports the major account sales process by answering questions, explaining proper invoice procedures, and researching and solving issues regarding major account customers at the store, NAPA DC and divisional levels
Acts as a liaison with store, product, shared services (APAR), finance, and accounting teams for execution of projects. Serves as point of contact for customers and vendors
1-2 years of project management experience
Knowledge/experience with NAPA’s business processes as it relates to computer systems, supply chain, or products preferred
High level of proficiency in Microsoft Office including Excel (pivot tables, and vlookups) and PowerPoint. Working knowledge of Access with capacity to grow Access skills
Candidate must also be able to audit projects against a standard project management process and department key performance indicators, and report-out on the findings
Strong analytical, quantitative, and qualitative analysis skills required. Ability to perform ad hoc analysis
Ability to interact effectively with customer and company employees at all levels of the organization
Ability to make formal presentations on a variety of work-related topics
Ability to work in a fast paced environment
Travels up to 20% of the time

Sales Support Analyst Resume Examples & Samples

Create and accurately maintain customer online pages and configurations
Keep up to date with all product issues - End of Life products, New Product Introductions, shortages that are currently active within the business in order to eliminate order processing issues and that the most up ot date data is reflected on the Customer Portal page
Maintain a low level of account portal issues, achieving and exceeding the targets set
Fresh/ experienced Diploma or Degree holders in Computer Studies/ Business Administration
Creative, stress handling ability, and positive to change
Drive and motivation with key focus on target achievement, whilst ensuring team success
Dell Product knowledge and sale processes
Good working knowledge of Excel and PowerPoint
Strong experience using Dell Sales tools, Global Portal and Premier, and Order Management System
Database Applications knowledge preferred (i.e.: access, excel, etc)
Essential to have excellent communication skills, both written and verbal
Any additional language skills would be beneficial

Sales Support Analyst Resume Examples & Samples

Marketing lead generation support
CRM system support (Dynamics, demo tool, etc.)
Quoting and pricing tools (OLC, etc.)
Reporting improvements (Sales reporting, EDW, etc.)
Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Expert knowledge of internal processes and policies
Thorough understanding of local legal compliance issues
Expert problem-solving and analytical skills

Alliances Client & Sales Support Analyst With English Resume Examples & Samples

Support local Client and Sales Support teams (C&SS) and Alliances Sales Directors in resale opportunities
Manage final invoicing activities required to get payment from clients; Investigate and resolve Accounts Payable invoices issues,
Work effectively with third party Alliances Partners facilitating the delivery of our resale capabilities/offerings including logistics; deal execution, maintenance renewal and/or resale services
Able to quickly absorb new information regarding clients/projects/processes and tools
Able to work well with all levels of management, staff, other team members, outside clients and vendors
Ability to independently solve problems and make recommendations

Sales Support Analyst Resume Examples & Samples

Support local Retail Sales team coordinate & organize meetings/conference calls with clients, prospects & investment teams within BlackRock
Coordinate with the Central teams in London to ensure information is communicated to sales re new product launches, client calls, new materials, competitor analysis, registered funds,
Be responsible for collating and sending materials prior to single meetings / calls and for doing all follow up post meeting (presentations, factsheets, ratings reports, questions)
Own the Service Level Agreement with clients in terms of regular delivery of prices, factsheets, monthly commentaries, holdings, asset allocations, customized & bespoke recurrent client reporting
Develop "teaser" emails in local language on behalf of sales to prospect & follow up with clients
Respond to all bespoke client questions on performance, market news, outlook to provide an information service to clients
Liaise with Retail Client Management regarding the set-up of client accounts including Terms of Business / Retro agreement and Non-Disclosure Agreements if required
Maintain the CRM system (notably pipeline management) to ensure that all relevant client information and sales activities are kept up to date
Over time Sales Support would schedule client meetings for the sales team, attend events with sales people and follow up on events and client meetings
Develop, coordinate & monitor Belgian compliant marketing material (factsheets, websites, …) in local language (Dutch & French) & act as liaison between EMEA compliance & the local regulator
Degree Level & or Master (Business Studies, Finance a plus)
Fluency in English Dutch and French a pre-requisite

Sales Support Analyst Resume Examples & Samples

Perform a variety of analysis tasks using defined tools and processes, including customer product usage; sales performance; partner performance; margin; and general business analytics
Support projects such as model and tool development for new analysis tasks and process or tool improvement for ongoing tasks
Document and suggests continuous improvements in processes
Conduct, interpret, and present quantitative / qualitative analyses to direct management
Bachelor’s degree in Finance, Business, Statistics or similar area required
Minimum two years’ experience performing analytical tasks in a business environment
Intermediate to advanced MS Office skills, especially advanced Excel skills (pivot tables, visualization, data mapping)
Demonstrated ability to conduct, interpret and present quantitative / qualitative analysis
Strong communication, consulting, interpersonal and presentation skills
Ability to handle and prioritize multiple projects with competing priorities

Field Sales Support Analyst Resume Examples & Samples

1-2 years of experience Customer Service related field
Good English capabilities and other European language is an advantage (like.: German, French, Dutch, Swedish, Norwegian or Polish)
Excellent Communication and Interpersonal Skills (Written and Verbal)
Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
Teamwork, networking and continuous learning skills
Good organizational and computer skills required to manage and organize high volume and diverse transactions
Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree

Sales Support Analyst Resume Examples & Samples

Develop & Update sales material; proposals, statements of work, RFP presentations, case studies, marketing/training materials
Develop knowledge of best available sales material, becoming SME for material
Support enhancement of current pricing models and processes
Managing GCG performance tracking – reporting, analysing and presenting of client/portfolio performance
Supporting Business Updates & Other Performance reviews
Ad Hoc support on projects impacting the Global Client Group
Fielding internal admin requests – data gathering, reporting
Business Analyst Experience
Travel Industry Experience beneficial but not critical
Strong skills in PowerPoint, Word & Excel
Strong written, oral & listening skills
Self sufficient – able to work under own steam
Some presentation experience
Ability to work to tight deadlines
Able to manage multiple priorities

Sales Support Analyst Resume Examples & Samples

Responsible for processing equipment requests for demo evaluations, returns/recovery of the product for reuse and inventory control
Monitoring overdue evaluation balances on demo product. Following up on overdue demos with sales and external customers
Cross functional partnership with finance/sales/invoicing and other teams
Ability to deal with every changing processes and improvements for the demo programs
Flexibility to help other demo programs if needed in other countries on occasion as flex support when business volume requires
Fluent in English (Written and Spoken)
Ability to handle escalations and work in fast pace environment
Knowledge in tax/invoicing

Sales Support Analyst Resume Examples & Samples

Coordination of RFP’s in accordance with company policy
Facilitating CDI and item set up (new, existing and projects)
Coordination of pricing updates and renewals of contracts and deviations
Creating and managing sales studies (commissions, budgeting, contests, marketing, etc.)
Coordination of kitting/logistics for specific customers where needed
3rd Party Warehouse, consignment, VMI program admin support
Assist and implement unique customer programs
Direct customer communication as deemed appropriate by GM
3-5 years experience in related field required
Ability to recognize and resolve majority of issues independently
Ability to prioritize, set and consistently achieve goals, strong time management skills
Intermediate proficiency of Microsoft Office applications including Internet Explorer, Outlook, Word, PowerPoint and Excel. Advanced proficieny in Powerpoint and Excel preferred

Sales Support Analyst Resume Examples & Samples

Efficiently and professionally respond to customer and sales representatives questions pertaining to orders, product availability, price and delivery
Follows-up with customer service on shipping/tracking information, Proof of Deliveries, orders shipping from mills, send copies of invoice to AP for billing. Assist in resolving AP discrepancies on direct PO's and deliver information to customer in timely manner
Matches Vendor Confirmations/Acknowledgements to Purchase Orders to ensure accuracy
Participate in sales training for long-term growth
Provides Customers with Price List, Sales Usage History, or other requests
Work with a high degree of accuracy while placing orders within the system following established policies and procedures
Processes customer stock orders after customer approval via ecommerce using established procedures
Manage and track all backorders using established reports and procedures
Price orders using established contract pricing
Researches basic problems which may include delivery follow-up, order tracking and retrieving proof of delivery forms
Suggest close out inventory as a possible alternative when appropriate
Process requests for credits and returns in a timely manner
Follow service optimization guidelines based upon the customer’s optimization code
Performs other duties as assigned could include participating in customers production meetings to understand forecast and assign packaging materials to meet demand
High school diploma or GED with 1 year experience in customer service, required
Substitutions: Any equivalent combination of education and experience
Associate’s degree in any field of study with 6 months experience in customer service
General knowledge of the distribution industry with direct experience, preferred
General knowledge of products targeted at assigned customer segment with direct product experience preferred
Strong written and oral communication skills are essential
Strong problem solving skills and the ability to handle multiple tasks required
Uses various PC software packages such as word processing, spreadsheets, graphics, etc

Sales Support Analyst Resume Examples & Samples

Diploma/equivalent experience
With 3 years related experience in Sales Operations
Excellent communications skills and attention to detail when entering orders is important for this position
Positive, enthusiastic, methodical and passionate
System and process oriented. Experience with CRM applications (such as Salesforce.com and Siebel) will have added advantage
Ability to navigate in a matrix environment and thrive in fast-moving ambiguous environment
Resourceful and quick thinker with problem solving skills

Sales Support Analyst With English & French Resume Examples & Samples

Respond to customer requests for support both internal and external
Analyze and report actual performance against project goals and interacts with application support and development to drive issue closure within established Service Level Agreements
Interacts with application support and development to drive issue closure within established Service Level Agreements
University educated or equivalent
Up to two years’ sales support experience in the IT industry that demonstrates strong customer service skills
Excellent communication, influencing, presentation skills, in both written and verbal English and French language
Additional European language

Sales Support Analyst Resume Examples & Samples

Focus on driving business & sales throught an assigned account set
Capable of understanding the value of Indirect sales channels and driving sales via this route to market
Lead sales initiatives to drive increased sales performance
Completes work in accordance with accepted practices within field
Applies research, information gathering and analytical skills
Adjusts to multiple demands and shifting priorities
Identifies roadblocks to task completion and effectively brings them to

Gradifi Sales Support Analyst Resume Examples & Samples

Collaborate with the Sales Team to define the processes for identifying and sourcing new sales opportunities, including both new prospects and channel partners
Maintain Salesforce CRM to expedite the identification, analysis, and prioritization of leads and sales opportunities
Conduct ongoing monitoring and reporting, to promote accountability and track growth for the various sales channels
Provide support throughout the sales cycle, including client calls, platform demonstrations, and preparation of proposals and presentations
Bachelor's Degree in Business or a related field
2-4 years of sales, marketing, customer service, or business analysis experience
Prior experience with CRM platforms desirable (Salesforce, Hubspot, etc.)
Prior sales operations experience is desirable
Outstanding communication and time management skills
Ability to prioritize tasks across multiple clients
Very strong analytical mindset

Client Sales Support Analyst Resume Examples & Samples

Prospect Qualification
Presentation/Demonstrations
Collaborate with the Sales Executives and key members of sales process during the pre-sales phase
Maintain awareness of current financial and technology industry trends, regulations, issues and future innovations
Validate the data stored in the RFP data warehouse
A minimum of five years of pre-sales or technology sales experience
A minimum of five years’ experience in the financial services industry, preferably within a financial institution
Percentage/frequency of travel

Sales Support Analyst Resume Examples & Samples

Confirm/generate accurate data from accounting and operational systems to ensure accurate renewal proposal/quote creation that matches active client services
Assist an assigned group of sales teams with their client renewal pipeline to include updates in SalesForce.com, client notifications, regular status meetings and any activity directly with the client that facilitates the renewals process for SecureWorks
Perform client account reviews and contract to device audits to help facilitate the seller’s renewal efforts
Liaison between sales, legal, finance, and operations to enable proposal creation that meets approval –requirements and project manage pricing approvals, non-standard service requests and non-standard contract approvals

Sales Support Analyst, Enterprise Resume Examples & Samples

Assist with pricing / underwriting of new deals in coordination with Deal Leads and the Revenue team
Increase efficiency of Deal Leads by improving / templatizing repeat tasks, including proposal generation, FAQ, contract negotiation, etc
Highly skilled in PowerPoint with experience building presentations for senior management / executives
Experience performing financial analyses in Excel
Passion for learning and relentless improvement

FX Sales Support, Analyst Resume Examples & Samples

Train the retail branches on foreign exchange payment solutions designed to increase the conversion rate on incoming and outgoing wires and on foreign currency investment solutions this includes travel to branches and internal and external client visits
At least 1 year of sales experience in a financial services environment, including wealth management or brokerage firms
Knowledge of FX strategies and solutions, financial markets and banking products and services is a plus
Requires the ability to work independently and efficiently with minimal supervision in a high productivity and time sensitive environment
Must be able to communicate clearly and effectively, and possess a salesperson’s mentality
Should have a strong aptitude for working with numbers, along with excellent attention to details
Fluency in English and Japanese preferred
4 year college degree (preferably in Economics, Business, International Relations, Finance, Accounting, Political Science, or Communications) or equivalent work experience

Sales Support Analyst for SDS Sales Resume Examples & Samples

Admin Assistant for Business Unit Leader
Preparation for Business Performance materials
Provides sales operational support and regular business meeting (BMS) facilitation
Develop sales support tools : Funnel management, outlook (forecast) management, sales activity management
Communication between the customer/partner and sales organization
Serves as interface for order status and handles order escalation and SKU management
May be responsible for influencing sales behavior and capabilities
Support procurement and travel expense for team member
Create Business review, business plan documentation (English)
Language : English Business level

Pre-sales Support Analyst Resume Examples & Samples

High level of technical knowledge about Dell Client systems/platforms
Experience with Dell Sales tools such as Harmony, Gii, SalesEdge, My Access Portal (MAP) preferred
Fluency in German and/or French (written and spoken) is a plus

Regional Sales Support Analyst Resume Examples & Samples

Serve as primary point of contact for Dean Foods across South Region to synthesize trends and opportunities
Manage team progress to goals
Create/build new reports as needed to keep up with the evolving needs of the business
Design forecasting models to design models for consumer engagement
Manage project shipments and consumption to support monthly forecast process on Brand launches
Manage promotional performance and ROI
Develop Void reports to identify and support business growth opportunities at the divisional level
Build Financial model of opportunity gap analysis on key brand launches and products
Develop and communicate sales analysis and data insights
Participate in Annual and Quarterly Business Planning as needed by the Sales Team to build business and identify growth opportunities
Responsible for implementing and maintaining the effectiveness and quality of available data and analysis
Responsible for providing weekly sales/category reports, customized customer reports and special project work for the South Region commercial team
Own trend analysis
Key account Planning- Annual planning of Understanding customer promotional cadence of brands and margin requirements from Key Account customer planning models
Accountability of maintenance to provide accurate reporting that will drive business decisions for Sales and Marketing
Influence and work with those outside of sales analysis to ensure accuracy of data
Planning & Organization/Work Management - Establishing a course of action for self to accomplish a specific project or goal; allocating appropriate resources; establishing procedures to monitor the results of assignments or projects
Decision Making (includes both Analysis/Problem Assessment and Judgment/Problem Solving): Securing relevant information and identifying key issues; relating and comparing data from different sources; identifying cause-effect relationships; considering resources, constraints, and values and their impact on the decision; committing to a course of action based on logical assumptions and factual information
Practical Learning of Technical and Professional Knowledge - Assimilating and applying in a timely manner new job-related information that may vary in complexity; keeping abreast of current developments and trends in areas of expertise; using technology effectively as a business tool
Customer Focus - Proactively developing customer relationships by listening to and understanding the customer (both internal and external); anticipating and providing appropriate solutions tailored to customer needs; giving high priority to customer satisfaction
5-7 years’ experience in Sales, Finance, IT, Marketing, or Operations. Previous experience working with a sales organization is a plus
Experience and advanced knowledge of Excel
Familiar with 3rd party reporting tools and data integration - Nielsen, IRI, RSI/SOLYS
Advanced Business Communication skills –in order to handle the multiple sources of information and the coordination of items to be proposed and carried
Experience working with CPG background and Brands (preferred)

Sales Support Analyst Resume Examples & Samples

Responsible for the proposal lifecycle from submission through approval. Proposal lifecycle activities include
Typically 2+ years of experience in Marketing, Sales, Sales Operations, Customer Support, Customer Operations, and/or Finance
One or more years experience in healthcare or general business experience preferred
Analytical-related work experience including sales operations-related experience, preferred
Understanding of the veterinary diagnostic market and previous sales experience is a plus
High quality inter-personal skills with ability to work with sales force, and build and maintain a strong rapport and ongoing partnership
Strong communication skills, both verbal and written, including ability to communicate complex issues to both technical and non-technical users in a professional, positive, and clear manner
Ability to generate and present a sales pricing proposal
Ability to anticipate and resolve issues
Integrity and responsiveness
Solid analytical skills with an aptitude for marketing analytics
Reasoning and analytical skills to resolve issues
Ability to understand basic financial concepts such as ROI and budget management
Technical record keeping management skills
Ability to prioritize and manage multiple projects; ability to lead projects if applicable
Organized with ability to multi-task
Demonstrated initiative and drive with ability to work independently, collaboratively, and as part of a team
Ability to interact with multiple levels of management and various functional departments
Proficiency in MS office applications–with advanced knowledge of spreadsheet and database software preferred
Understanding of SAP, CRM and Business Objects

Division Sales Support Analyst Resume Examples & Samples

Manage Store & DC replenishment process. Troubleshoot in-stock issues
Maintain and update forecasts through CPFR coordination
Serve as a liaison between customer and internal teams as it relates to promotions, new/discontinued items and network changes
Develop and maintain reports/scorecards to monitor service, delivery, and key customer initiatives
Manage special reporting & replenishment efforts
Provide transportation oversight / collaboration with Supply Chain
Participate in Seasonal Planning review
Manage Supply Chain Reliability Deductions & Review
Replenishment management reporting for Walmart & Sam’s Club
Bachelor Degree in Business or related field OR a minimum of 3-5 years related experience; OR equivalent combination of education and experience
Strong oral and written communication skills as well as excellent interpersonal skills
Ability to balance several projects
Works well under tight deadlines and in high pressure situations
Highly analytical, solid problem solving skills
A strong attention to detail is imperative
Able to access reports and data to utilize the information to make effective analytical decisions
Replenishment and CPFR experience
Advanced computer skills, specifically in Word, Excel and Power Point
To perform this job successfully, an individual must be able to work proactively with functional teams such as Scheduling, Customer Service, Sales and Marketing to resolve identified issues

Senior Sales Support Analyst Resume Examples & Samples

Administer, manage and report on revenue forecasting using VMware methodology and automation/forecasting tools; drive adoption of forecasting tools and dashboards within respective regions and partner with corresponding GEO teams
Drive standards of performance and specific actions that drive sales activities at the Account level that is consistent with predefined success criteria for the sales organization; track and report on these activities on a periodic basis
Generate weekly forecast and metric reports & provide analysis for Sales Management
Proactively diagnose the analytical requirements of the sales organizations; design and deliver reporting to meet their requirements
Setup, maintain, and modify sales territories and provide comprehensive analysis of account alignment decisions
Assist with the compensation planning for the regional sales team; Help establish and manage commission plans and monitor quota performance
Monitor territory account updates and ad-hoc requests
Help Solve day to day operational problems that may arise in the sales field such as account alignment, commissions and order issues

Sales Support Analyst Resume Examples & Samples

Accountable for accurate RFQ sent and entry of orders received from customers
Work in very close daily cooperation with sales support colleagues, business partners and end customers
Legal Entity and products vendor list registration experienced

Associate Sales Support Analyst Resume Examples & Samples

2-3 Banking experience, AFS experience is a plus
Must demonstrate proficiency with Office programs (Excel and Word)
Ability to manager time effectively
Ability to work independent of supervision
Solid communications skills (verbal and written)
Must be able to work effectively in a fast pace environment
High School Diploma or higher

Associate Sales Support Analyst Resume Examples & Samples

Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow-up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation
At a senior level, mentor sales support staff and promote effective team work by assisting with training; ensuring understanding of duties , systems, work flows, processes and procedures
Math skills

Sales Support Analyst Resume Examples & Samples

Create monthly sales and market reports, and analyse trends in Nespresso trade sales and the competitor landscape
Act as a ‘super user’ of the various software systems to provide support and training to the team on current and new tools
Assist with the management of our demonstration and sampling program, liaising with agencies regarding performance and forecasting
Ad hoc administration and coordination of sales activities
Experience working with data, analysing information and reports in a sales environment (preferably)
Strong administrative and excellent IT skills – advanced Excel a must
Ability to work in a fast paced and ever changing environment
A high level of organisation skills with a strong focus on achieving outcomes
An keen eye for detail and an ability to identify trends

Sales Support Analyst Resume Examples & Samples

Lead Generation / Inside Sales: Qualifies sales leads, alerts sales team of lost business and presents business opportunities based on research through leads, industry research. % of Time Spent: 15%
Analysis & Support: Supporting BNA, generates ad hoc and standardized sales reports for the sales and product management teams. Ensures that results of data analysis presents information in an efficient and effective manner. Collects data from sales team, amalgamates, reviews, analyzes and provides insights on data. Support of Integrated Business Planning through reporting. Salesforce.com support with sales team providing training and one on one support. Complaint reporting and analysis. Process % of Time Spent: 40%
Sales Management analysis: Track projects, opportunities, and gap closing for the OVC with monthly status reports. Communicates key dates and deadlines. Coordinates data flow between sales, product management and research. Identifies and reports on stalled projects. Analyzes and reports on Gap closing highlighting areas of concern and key movement. Analyzes and reports on Sales Data, presenting key findings. % of Time Spent: 30%
Sales forecasting for Canadian Sales team, generating forecasting files, updating system, providing analysis and direction for sales team to drive accuracy of data % of Time Spent: 15%

Lead Sales Support Analyst Resume Examples & Samples

Accurately and timely process and set-up new or updated clients in the appropriate system(s)
Verbal and written communication skills
Customer / account service experience in the group insurance or employee benefits industry within a professional office setting

Sales Support Analyst Resume Examples & Samples

Lead ongoing analysis of business performance to support daily operations
Design and interpret key performance metrics. Deliver insights & recommendations
Assist in developing and delivering presentations for senior executives
Advise on new business growth strategy, churn strategy, existing customer base expansion, sales incentive design and segmentation; approach problems analytically to come to data-driven resolutions
Support weekly and monthly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact the company’s growth trajectory
Assist in troubleshooting operational issues as they surface; propose changes to systems/processes to fix root causes

Sales Support Analyst Resume Examples & Samples

A minimum of three years of experience in a customer service related role within a corporate environment
Experience managing inbound and outbound calls
Excel profiency
Experience using MS Dynamics and SAP

Imps Sales Support Analyst Resume Examples & Samples

Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate
Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of the most complex customer accounts
Ensures resolution of open order (backlog) report by coordinating team members and reaches out to supply chain or factory to determine source of delay; communicates status and ensures any escalated issues are resolved
Strong MS Excel capabilities
Excellent business analytical skills
Expert time management skills
Good mentoring and coaching skills

Sales Support Analyst Resume Examples & Samples

Create meaningful sales report from the financial system, BI module, and salesforce on a monthly, quarterly, and annual basis
Manages Salesforce to provide robust sales reporting & analysis
Manages reporting of all quantitative and qualitative sales key performance indicators
Work closely with finance and sales teams to understand their reporting needs
Compute commissions for internal sales staff and external distributors, maintaining all pertinent records
Maintain as the system of record, all quarterly reporting for our licensors and licensees
Request, receive, report on end user reporting from our customers
Aid in the upgrade and conversion of the financial system from a sales reporting standpoint
Establishes and maintains productive, professional relationships with key customers (both internal and external)
Aid in the managing of client contracts, contract renewals, and price increases
3+ years of experience as a financial analyst
Proficient in Excel & Access

Sales Support Analyst Resume Examples & Samples

Compile and analyze financials and provide data and reports for national, hunters and regional sales personnel
Manage the correspondence between the sales team and their clients, including the sales proposal process
Track sales targets and review incentive compensation submissions
Manage the contracts administration database and pipeline forecasting tool, perform database integration, training
Work integrally with all other departments to obtain facts and figures needed to complete daily and ongoing duties and projects
Minimum of 2 years assisting with responses to RFPs and pricing of products or services
Experience with Sales Force Automation and/or CRM software
College degree is preferred
Excellent interpersonal/communication and presentation skills
Excellent organizational, consultative, analytical and problem solving skills
Strong Microsoft office skills

Client & Sales Support Analyst Resume Examples & Samples

Advanced level of Portuguese
Excellent leadership, communication (written and oral) and interpersonal skills
Negociation Skills

100

Back Office & Sales Support Analyst Resume Examples & Samples

Support, Consulting, Outsourcing or Services Sales
Back office or sales support previous experience will be an asset
Fluent in French
Eager to learn high volumes in short time
Knowledge of technical terms in HW/SW
Support sales teams on the entire lifecycle of a request on discovery, scoping, level of effort development, pricing, contracting, booking
Communication to owners at key stages of the process

101

Sales Support Analyst Resume Examples & Samples

Provide timely, complete and accurate updates to various weekly metrics reports and product tracking information for implementations assigned
Successfully complete all compliance, product, and other training required by management
Participate in product and other training opportunities recommended by management
Involvement in designated projects such as new or updated product roll-outs, process improvement meetings or other areas relevant to the team
Contribute to the team and to CCB/Citibank in general, through sharing knowledge, recommending process improvements, and supporting day-to-day activities
6-10 years’ experience working in implementation management in the Financial Services Industry
6+ years demonstrated experience in project management
4+ years direct exposure to foreign exchange is preferred
Problem recognition and resolution skills

102

Sales Support Analyst Resume Examples & Samples

Responsible for ongoing enhancements and maintenance of operations reporting and metrics from multiple sources including Billing System, Predictive Dialer and NOSA
Works with leadership in the assessment, validation and recommendation of best reporting solutions for business requirements
Works with department leadership to determine needs and format/design of requested data to meet user needs
Develops report applications and makes modifications to existing applications
Create, update and maintain any necessary requirements and technical documentation including the logic behind the created reports
Estimates time requirements for report stages and prioritizes work to achieve designated tasks within given SLA guidelines
Creation and maintenance of key metric reports on a daily, weekly, monthly basis
Measures process adherence with detail reports
Identify, document and apply business rules to data sets and reports in order to ensure data integrity
Participates in the research and recommendation of new tools, techniques and methods to help keep department running at peak performance
Maintains standard report writing practices to ensure consistency of data between various reports
Other projects and duties as assigned
Intermediate knowledge of SQL using SQL Server, Business Objects, SEQUEL Viewpoint, Aqua Data Studio and/or other multiple query systems
Expert Excel knowledge including macros, pivot tables, formula usage and forms
Ability to solve problems, make decisions and provide superior results independently as a self-starter with minimal guidance and supervision
Ability to follow written and verbal instructions with minimal guidance and supervision
Possess highly developed written and interpersonal communication skills in business dialogue including preparation and presentation to audiences of all levels
Ability to handle multiple projects and tasks
Ability to maintain confidentiality of information
Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse
Ability to show judgment and initiative and to accomplish job duties
Ability to work seated for prolonged periods of time
Knowledge of Spectrum products and services
Knowledge of basic mathematics
Knowledge of general office procedures
Knowledge of organization policies and practices
Ability to design, develop, read and interpret policy and process documentation and methods and procedures
Ability to acquire new skills and improve on existing skills relative to the utilization of contemporary tools such as Info Maker, Oracle, SQL Anywhere
May be required to work non-standard hours, including occasional nights and weekends

103

Sales Support Analyst Customer Service Resume Examples & Samples

Service / Commercial driven
Team player and with good initiative
Computer skills; Proficient in Microsoft Excel and other Microsoft Windows applications and SAP
Personable, persuasive
Must be comfortable managing multiple task

104

Sales Support Analyst Resume Examples & Samples

Acquiring experience is preferred
Experience of working in a sales/financial services environment where financial objectives have been set
Evidence of objection handling in regards to price and product and overcoming these objections
Good working knowledge of Word, Excel and Outlook desirable
Excellent written and verbal communicator
Ability to meet deadlines and multi task

105

Sales Support Analyst Resume Examples & Samples

Bachelor Degree or equivalent in experience
2-5 years of Benefit Administration experience
3+ years of experience selling, implementing, and/or servicing benefit administration solutions/services
3+ years of experience in client management, client issue resolutions, and facilitating business processes discussions
Excellent written and verbal skills to interact with diverse groups of colleagues within the organization
Working knowledge of project life cycle methodology
Ability to meet customer needs via creative problem solving
Ability to analyze data, make decisions independently, and execute action items
Excellent organizational and time-management skills to handle multiple tasks and meet project deadlines
Operational technology background or the aptitude to research and learn complex solutions requirements
Excellent computer skills and the ability to navigate through multiple systems without assistance

106

Alliances Client & Sales Support Analyst Resume Examples & Samples

Support on Quote-Purchase-Invoice lifecycle (quoting, ordering, logistics, services, invoicing); creating/maintaining high levels of customer satisfaction in all client related situations; following all applicable resale policies. Identify and escalate any issue as appropriate; Work to gain knowledge about the client’s business and relevant processes (e.g. procurement) and document information
Manage vendor portals for deal registrations
Process of approval and support purchase orders in SAP and Ariba application
Advanced multi-tasking skills

107

Sales Support Analyst Resume Examples & Samples

Interaction with customers/sales (via phone or email) proactively resolving basic issues with Premier Pages
Establish a direct relationship with the internal sales teams, ASR/OP teams, and will support accounts to ensure the Customer Experience is complete. All interaction will be tracked in Moxie to ensure SLA and quality is met
5 + years of experience in a sales support, inside sales, operation and/or customer service environment

108

Sales Support Analyst Resume Examples & Samples

Scan, file contracts
Support CSM role
First level university classes or degree with a focus in business or finance preferred

109

Sales Support Analyst, Public Sector Resume Examples & Samples

Medallia is seeking a Sales Operations Analyst. In this role you will collaborate with our Public Sector Field Sales Team to oversee and manage a range of content creation, project management tasks, and administrative responsibilities. You’ll be a self-starter who thrives in the ever-changing environment that a fast-growing enterprise software company offers. This is an opportunity for growth where you’ll learn our business, help us refine our processes, and ultimately ignite your own professional development along the way. You’re driven to build something, create your own path, and have an impact from day one
Project management skills to run everything from an event to a RFP response from the early planning stages all the way to execution. You have creativity, ownership, and a vision - always thinking about how we can best align our field sales and marketing efforts with the impact we aim to create in the Public Sector
A strong attention-to-detail and a keen eye to stay organized for each step of the process. Whether you’re responding to a RFP or creating new marketing content/collateral for an upcoming event, you exhibit creativity and ownership
Alliance-building skills to develop relationships with internal and external stakeholders for support, guidance, and touch points to the business. You’ll be building partnerships which are integral to our Public Sector sales objectives
Assist with miscellaneous administrative tasks as assigned. For example: event coordination, research projects, and streamlining processes for the Public Sector sales team
A metrics-driven approach to measure the results of our efforts to drive and inform future decisions
Minimum of 2 years experience working within the Public Sector, preferably in a Customer Experience (CX/CEM/CFM) or SaaS environment
Prior experience responding to RFIs/RFPs, developing marketing content/collateral, or creative writing required
Candidate must reside in the Northern Virginia, Maryland, or Washington, DC area
Strong written, verbal, editing, and presentation skills
Highly collaborative with a deep sense of ownership and accountability
Easily builds business partnerships with both internal and external stakeholders
Strong multi-tasker with great organization skills
A positive attitude and willingness to go above-and-beyond for the greater good of the team

110

Sales Support Analyst Resume Examples & Samples

You will actively engage in platform testing and code release activities secondary to page maintenance and customer relationship activities
Sustain Specific Customer Premier Page Catalogs
Will be measured on driving e-transaction volumes, SLA in mailboxes and quality

111

Sales Support Analyst Resume Examples & Samples

Consolidates and prepares briefing materials for client calls and meetings from the sales team, ensuring briefing materials are provided in a timely fashion and according to quality standards
Performs analyses of assigned accounts including identifying trends and competitors in order to assist the sales team
Cold calls prospective complex clients and summarizes information
May support the sales team by taking notes during earnings calls, summarizing customer issues, providing phone support and responding to basic customer inquiries
Researches and interprets financial and statistical data from a variety of databases for presentation to the sales team
Prepares drafts implementation of policies and procedures
Has a solid understanding of the product portfolio
Requires expanded conceptual knowledge in own discipline and broadens capabilities. Requires some general supervision and/or supervision to apply technical knowledge to our industry/markets
Solves problems in straightforward situations; analyses possible solutions using existing experience, existing standards/ precedents and processes; and will be getting more comfortable using own judgment
Gathers data on competitors and analyzes their prices, sales, and method of marketing and distribution
Enters, transcribes, records, stores, or maintains standard information in written or electronic form
Assists with testing /validating data and creating initial summaries
Applies basic data analytic techniques to preform standard analyses

112

FX Sales Support, Analyst / Associate Resume Examples & Samples

Prospect for new clients, specifically targeted companies with potential need for FX solutions
Drive projects, strategic initiatives and campaigns to increase referrals from the retail and wealth management channels
Perform a variety of Foreign Exchange (FX) duties including execution of spot and forward contracts with both internal and external clients through a variety of delivery channels (phone, internet, etc.)
Work with branch personnel, processing areas and clients to facilitate customer service for foreign currency transactions and account openings
Knowledge of FX strategies and solutions, financial markets and banking products and services is preferred
Fluency in Japanese a plus, but not required

113

Senior Sales Support Analyst Resume Examples & Samples

Supports the Sales Executives in closing deals in order to meet individual/team quotas and company business objectives
Generate contracts and ensure high quality client interactions
Manage prospect list for each region. Maintain campaign lists and ensure outbound activity to prospects across multiple campaigns
Develop a deep understanding of Board and Leadership communications and SaaS solution selling
Requires guidance on task initially and requires supervision
Applies general knowledge of business developed through education or past experience
Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
Provides customers with basic, standard information regarding products/offerings

114

Sales Support Analyst Resume Examples & Samples

Identifies and corrects errors in the gas transaction process to correct invoicing inaccuracies and internal risk management disconnects
Reviews and makes recommendations to improve organizational efficiencies through enhanced interdepartmental communication and processes
Manages all customer facing inquiries and issues. Analyzes information, collects and cross-references supporting contracts to identify the cause of issue or problem. Makes recommendation or provides resolution, effectively communicates resolution to applicable departments, and promptly provides resolution or feedback to customer(s) and sales representatives
Evaluates contractual obligations, pricing, and volume/usage data and prepares pricing and volume reports for sales representatives and customers
Prepares and sends weekly/monthly gas pricing estimate reports (including baseload, daily, imbalance gas cost analysis, fuel and commodity calculations). Utilizes existing reports or prepares custom reports as requested by customers
Creates and updates future fixed-price position reports for sales representatives and customers to assist with decisions for future gas purchase volumes and storage inventory management
Ensures accurate entry of first-of-month nominations and balance volumes in ENDUR and trading spreadsheets to communicate future monthly and daily gas purchase volumes
Makes recommendations to sales representatives and/or trading/scheduling regarding nomination changes to manage monthly/daily imbalances for customers or a pool of customers. Interprets and understands pipeline cash-out methodology or penalties and makes recommendations in a timely and cost-effective manner
Reviews and verifies Key Account/Premier Partner customer invoices for volume and pricing accuracy prior to distribution to customers
Utilizes problem-solving and multi-tasking skills to manage daily work requirements along with interruptions of additional requests
Able to meet and maintain performance and attendance criteria for the job
Able to demonstrate and apply effective written and oral communication proficiency with a wide range of audiences
Able to work effectively in a team oriented environment
Able to work self-directed, through the use of initiative and self-motivation, to achieve goals independently, or with minimal supervision
Able to remain focused in the face of distractions, prioritize work, meet deadlines, manage multiple tasks concurrently, and respond flexibly to changing work priorities
Able to adapt effectively to new and changing environments and technology
Able to use and apply successfully personal computer software in a windows environment, including: SAP, Excel, Word, Powerpoint
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely

115

Senior Sales Support Analyst Resume Examples & Samples

Work under the direction of the Manager to provide application solutions for assigned business areas
Possess senior level functional knowledge of assigned application technology
Interact with business users to understand new business requirements and enhancement requests
Serve liaison role between application technology vendors, internal IS groups, and business users
Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst
Interact with Systems Analysts during the software build and/or configuration process and testing process
Perform functional application configuration and configure /run reports at user request
Design and execute functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use cases
Ensure programs meet business specifications
Demonstrate new functionality to business users seeking inputs on future direction
Review vendor provided documentation and user manuals needed to support the product
Directly interface with business users by responding to support calls escalated by the Service Desk
Participate in user focus groups and requirements workshops, vendor training and demonstrations
Assist in supporting activations and rollouts
Consistent efforts to deliver quality solutions as per agreed scope
Customer focus and close alignment with the customers’ business objectives
Ensure efforts to continually improve domain knowledge
Ensure the quality of the deliverables as per the defined defects standards
Document issues with resolutions and share with team members to improve team productivity
Provide data to generate team performance metrics
Knowledge transfer with other team members to improve overall team education level
Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
Adherence to the defined standards
Take initiative and drives to bring to logical conclusion; proactive approach
Provide accurate and timely information and escalates when there are issues
Actively participate in meetings and make valuable contribution
Bachelor's degree preferred and/or other relevant combination of training and experience
2-5years HCIT industry experience preferred - accounting background / finance
5-10 years practical experience in providing business process and functional support for ambualory solutions preferred

116

Client Sales Support Analyst Resume Examples & Samples

Sales lead generation
Minimum of 3 years’ Sales and Marketing
Marketing and Communication experience a plus
Must be able to work proficiently with Microsoft Office including MS Word, MS Excel, and MS PowerPoint
Previous experience with CRM systems

117

Sales Support Analyst Resume Examples & Samples

Assists with customer calls, quotations and order processing
Logging and tracking details of work and updating relevant systems
Provide coverage for Inside Sales Account Managers whilst on leave including account management
Establishes a strong rapport with Account Managers and Dell's customer base

118

Sales Support Analyst Resume Examples & Samples

Maintain accurate files and records
Manage multiple priorities to meet deadlines
Prepare inventory, revenue and other required reports for live sports, SAM (strategic account management) and political advertising. Compile and analyze any other information and data relating to supervisor's area of the business; evaluate results
Oversee and review Sales Force data and activity information providing analysis and specific reporting for all levels of management in the Region
Manage cross market account list requests from the field. Coordinate with billing, traffic and Sales Force to keep all account assignments current and in sync within required databases
Oversee creation, additions and data in local sales office tracking resources
Manage, update and maintain sales support resources related to sports, political and SAM on company internal resource website within their required daily, weekly and monthly schedules
General local office management responsibilities related to supplies, equipment and cleanliness of common work areas
Ability to thoroughly analyze and interpret data
Ability to make decisions and solve problems while working under pressure
Knowledge of cable television advertising digital and linear products and services
Knowledge and ability to use the following office equipment; computer, telephone, copier, fax, calculator, and stapler
Advanced knowledge of personal computer and software applications (i.e. word processing, spreadsheet, presentation software, etc.)

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