Sales Support Senior Analyst Resume Samples

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K Blanda

Kelli

Blanda

7296 Reyes Manors

Phoenix

+1 (555) 695 9391

7296 Reyes Manors

Phoenix

Phone

p +1 (555) 695 9391

Experience Experience

Dallas, TX

Sales Support Senior Analyst

Dallas, TX

O'Keefe, Shields and Braun

Dallas, TX

Sales Support Senior Analyst

Develops, runs and prepares various statistical analyses based on data
Provides analytical support to a business unit, segment or function
Working very closely with account teams, segments, and partners to qualify incoming opportunities
Working closely with Microsoft Business Development Manager on the project/issue pending in order to hit target set and in the same to build up customer trust towards DELL
Managing customer or order problems, and delivers solutions working cross-functionally to resolve
Working with global SME(Subject matter expert) team in areas related to quoting and orders
Ensure executed financial contracts are booked into system of record, funded and wired in a timely manner

Dallas, TX

Sales Support Senior Analyst

Dallas, TX

Schiller-Zboncak

Dallas, TX

Sales Support Senior Analyst

Assumes responsibility to improve service, efficiency and quality of work
Working on Process improvements related to Sales tools
Assists program or process development and implementation
Create and maintain a scorecard of KPIs (Speed to Pay, Aged A/R, Invalid Deduction %, categories) performance at account level
Identifies and communicates barriers to achieving improved results and ideas for eliminating non-value added work
Manages key strategic initiatives and business sales operations improvement projects
Contributes to own team/closely related teams through quality and efficiency of own work

present

Chicago, IL

Sales Support Senior Analyst Claims & Rebates

Chicago, IL

Hahn, Heidenreich and Klocko

present

Chicago, IL

Sales Support Senior Analyst Claims & Rebates

present

Management of claims programs as well as deliver governance & compliance of claims programs
Own the E2E process for claim validation, maintain overview of all claims and stages of process
Engage with stakeholders on claims and communicate proactively with partners & segments for disputes, delays or process changes (Key Stakeholders: Partners, Finance, Marketing, Sales Operations, Reporting)
Interact with Commercial Finance for accruals & payments
To work with the Sales team and assist in resolving all order escalation issues, working closely with the Manufacturing, Logistics, Order Management teams
To work closely with sales team and management by providing assistance and analysis especially during quota discussion, capacity discussion
Actively work with customers to answer inquiries relating to invoices, financial contracts, and recovery of executed documents

Education Education

Undergraduate Degree in Sales

University of Central Florida

Undergraduate Degree in Sales

Skills Skills

Intellectual Capacity – Strong problem solving and critical thinking skills; ability to apply knowledge to multiple situations
Good understanding of Accounts Receivable, Accounts Payable functions and concept of present value cash flow is critical
Demonstrated the ability to build strong partnerships throughout the organization both within home office and the field
Strong time-management and project prioritization skills with the ability to handle multiple tasks
Adaptable – Ability to respond, cope & adjust with rapid changes in an evolving business
General knowledge of the employee benefits industry including basic understanding of products as well as the distribution channel
Detail oriented and well organized
Detail-oriented and process driven
Detail oriented
Responsible for achieving project objectives and managing delivery resources while maintaining a strong sense of urgency

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Sales Support Senior Analyst Resume Examples & Samples

Manage appropriate level of communication based on audience, set & manage expectations with stakeholders, facilitate & drive project meetings, and become a trusted advisor at team level across projects
Raise accountability, escalate issues in a timely manner, and resolve issues, dependencies and conflicts
Responsible for achieving project objectives and managing delivery resources while maintaining a strong sense of urgency

Sales Support Senior Analyst Resume Examples & Samples

Data mining and reporting for new business opportunities
Access database skills preferred
Project management and/or organizational skills
Research and analysis skills
Detail-oriented and process driven
Government experience helpful but not required
Undergraduate degree in sales, marketing, business, IT, or other related subject area
Minimum of 3 years of work experience in a business environment
Technical skills and experience with MS Office and other business software
Strong time-management and project prioritization skills with the ability to handle multiple tasks
Strong communication, collaboration and organizational skills
Excellent English verbal and written communication skills required

Sales Support Senior Analyst Resume Examples & Samples

Ability to work effectively with others in a collaborative, team environment; building consensus on future actions
Demonstrated ability to synthesize data and communicate findings into compelling insights, implications and opportunities
Creative and consultative approach to problem solving
Minimum of 3 years’ experience developing responsive, complex, multi-part reporting using Microsoft Access or other comparable tools
Understanding of Guardian Group Profit Center’s data, systems and products preferred
5 or more years’ insurance experience desired

Sales Support Senior Analyst Resume Examples & Samples

Reconcile at an order level return deductions from retailer with receipts and return authorizations
Validate cause of any distressed shipments and take action to close A/R immediately including filing claims with Fulfillment/Logistics and/or writing off
Weekly tie outs with logistics team and CEM to review shipments/returns for the week
Create and maintain a scorecard of KPIs (Speed to Pay, Aged A/R, Invalid Deduction %, categories) performance at account level
Track all retail short payments and follow up until they are resolved (opening/closing balance, actions/owners/timeline to close)
Validate supporting documentation provided by retailer for marketing deductions
Maintain a list from a team mailbox of approved marketing programs and issues by account for later reconciliation
Background in dispute resolution with internal/external clients
Advanced organizing, planning, and analytical skillset
Detail oriented / Analytical skillset

Sales Support Senior Analyst Resume Examples & Samples

Validate and process invoices
Prepare and deliver financial contracts to DFS customers
Actively work with customers to answer inquiries relating to invoices, financial contracts, and recovery of executed documents
Ensure executed financial contracts are booked into system of record, funded and wired in a timely manner
Maintain accurate administrative records relevant to the transaction, including critical customer and partner information
Coordinate with cross functional teams regarding customer and partner accounts
Communicate updates, process, requirements and expectations to customers and partners as needed
Adherence to all Policy & Procedures
Standard financial acumen
Common sense
Team work and social skills
Organization and neatness
Detailed analysis
English speaking
Intellectual Capacity – Strong problem solving and critical thinking skills; ability to apply knowledge to multiple situations
Adaptable – Ability to respond, cope & adjust with rapid changes in an evolving business
Results Driven – Fearlessly addresses tough challenges or problems; works quickly and directly to address and resolve them
Innovative– Overcomes barriers by discovering ways to complete tasks when opportunities or challenges arise; seeks continuous improvement
Customer First– Impresses customers and partners by responding with a strong sense of urgency and care to requests and inquiries; takes complete action to resolve issues (including involving others in solutions when needed)
Personal Effectiveness – Self-starter, good verbal and written communication skills, strong interpersonal skills, ability to prioritize work, and effective time management
Proficiency of MS Office applications such as Outlook, Word and Excel
Finance knowledge preferred

Sales Support Senior Analyst Resume Examples & Samples

Technical knowledge (SQL, Database) will adds advantage
Minimum 5-7 years working experience in IT, Finance or Business Analysis related job scope preferably in an MNC and form IT industry
Advanced PC skills using Excel and PowerPoint are a must. Preferable with data manipulation skills using SQL Server or any BI Tools
Good organizational agility and interpersonal skills to work effectively across functions and with management teams
Ability to deal with ambiguity and work effectively in uncertain situations

Sales Support Senior Analyst Resume Examples & Samples

Minimum of Degree in Business Administration, Information Technology/Business Information System or equivalent
Essential - At least 3-5 year experience in Channel Business or Sales Support/Operations role
Keen to understand and explore metric driven business processes
Familiar with advance application on Microsoft Excel & Microsoft Words
Ability to deal with ambiguity and strong communication skill to manage sales & partner communication
Must have the ability to adapt quickly to a fast paced dynamic environment and/or management direction
Effective communicator with strong interpersonal skills
Thai language speaking & writing is a MUST

Sales Support Senior Analyst Resume Examples & Samples

Interact with cross functional teams and stakeholders to manage pre-cycle activities to proactively resolve any data discrepancies prior to cycle launch
Input & create unique configurations into the POR tool and manage approvals as needed to facilitate the retail readiness process
Maintain data, on a daily basis, used to create POR reporting of trends & cycle opportunities
Respond to inquiries regarding the POR from cross-functional partners in a timely fashion
Forward inquiries to the appropriate owners as needed
Contribute in weekly forums to provide/receive timely plan of record feedback and serve as the POR subject matter expert
Assignment & distribution of UPCs
Continually evaluate retail planning processes, whether related to POR or the broader team, and look for areas of potential improvement
Multiple years of experience in Sales Support Role
Proven ability to work at a detailed level and strive for 100% accuracy
Experience facilitating Cross Functional Teams with ability to communicate at all levels
Experience with Project Mgmt (working to milestone dates)
Ability to work with a sense of urgency, escalate through formal and informal channels to ensure milestone dates and SLA commitments are met
Minimal supervision, works independently, self-motivated and proper priority setting expected
Prefer candidate has Dell product knowledge and Domino Experience

Sales Support Senior Analyst Resume Examples & Samples

Experience facilitating Cross Functional Teams
Ability to communicate at all levels (Sales Rep to Department Manager/Director)
Strong information analysis and excel/database skills
Ability to deliver quality results under stress and deadline, result oriented with a drive
Detail-oriented with strong organizational skills and a passion for winning and strong

Sales Support Senior Analyst Resume Examples & Samples

Ability to multi-task and learn new tools
Strong skills in cross functional collaboration
Knowledge of Microsoft applications – Strong Excel skills
Data analysis and presentation skills are a plus

Sales Support Senior Analyst Resume Examples & Samples

Execution of the pricing policies as a part if the sales process
Support on-going business operations
Sales enablement around business processes
Focuses on delivering a positive customer and sales team experience
Manage sales team escalations
Manage multiple work streams
Work effectively with sales teams
Work effectively with external partners
Work across internal organizations
2-4 years of experience in a business or sales operations role with an undergraduate degree or 0-2 years with a graduate degree - would prefer a technical background

Sales Support Senior Analyst Resume Examples & Samples

Managing customer or order problems, and delivers solutions working cross-functionally to resolve
Serves as a technical authority within the organization and with customers
Manages projects or customer relationships of critical importance. May be industry wide authority
Develops innovative solutions, systems and products to support Dell objectives
Interacts with major customers, generally involving controversial situations, customer negotiations, or influencing and persuading other leaders
The ideal candidate will have a Degree with a minimum 7 years of business experience (at least 5 years of experience directly applicable in channel sales models, channels marketing and/or operations or an equivalent combination of education and experience)
Adequate experience on channel operation model and channel sales models is a must
Familiar with advance application on Microsoft Excel & MS Access
Strong attention to detail required. Candidates must possess excellent decision making, problem solving. Excellent interpersonal, verbal and written communication and presentation skills are also required

Sales Support Senior Analyst Resume Examples & Samples

Liaison between program management, partners, operations and sales organization
Serves as interface for opportunity status and handles escalation
Focus on delivering a positive customer and partner experience
Being a primary point of contact for APOS opportunities
Being a subject matter expert
Using cost models to create custom quotes
Refers to established policies and precedents as needed
Focusing on delivering a positive customer experience
Providing pre-sales operational support and guidance to APOS sales teams
Applies judgment to identify when deviation from standard practice is required
Working very closely with account teams, segments, and partners to qualify incoming opportunities
Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations
Knowledge of Microsoft platforms (Word, Excel, Powerpoint)

Sales Support Senior Analyst Resume Examples & Samples

Standardize the process/templates for receiving and reporting leakage and cross-BU conflict cases
Deliver effective training to the sales team on the governance policies to ensure compliance
Third party audit follow-up
Service team report follow-up
Fact-finding legwork including

Sales Support Senior Analyst Claims & Rebates Resume Examples & Samples

Management of claims programs as well as deliver governance & compliance of claims programs
Align programs to global project requirements
Own the E2E process for claim validation, maintain overview of all claims and stages of process
Engage with stakeholders on claims and communicate proactively with partners & segments for disputes, delays or process changes (Key Stakeholders: Partners, Finance, Marketing, Sales Operations, Reporting)
Interact with Commercial Finance for accruals & payments
Up to 3 years Dell experience (preferably)
Proficient in excel
Experience of distributing claims validations

Sales Support Senior Analyst Resume Examples & Samples

Primary expert to construct the specific solution, scope document, risk profile, and corresponding financials
Uses expertise to construct specific and detailed solutions that encompass process, technology, project and staffing plans
Constructs risk assessments and corresponding remediation plans relative to custom solution proposals
Participates in the construction of financial models that align with custom solution proposals
Composes applicable services agreements (e.g. Statements of Work, SLA documentation, etc) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution
Supports deal negotiation and closure to include transition support to service delivery
Serves as a services subject matter expert to both internal and external customers
Follows all organizational standard operating procedures relative to cost modeling, approvals and reviews, and all other associated workflow, documentation and deliverables
Participates in applicable win-loss reviews and incorporates learnings into future solutions
6+ years of relevant experience or equivalent combination of education and work experience
Contributes to business results through quality of results, advice and decisions
Develops standards around and proficient in multiple service areas and technologies
Thorough understanding of services P&L and cash flow development and business impact
In-depth knowledge of assessing operational risk on profitability and impacts to service delivery
Experience in assessing service delivery cost driver attributes of complex services
Complete understanding and ability to construct, tailor, and negotiate service contracts (e.g. SOW ) for both customer engagement and partner provisioning
Good communication skills in both Chinese (Mandarin) and English minimally

Sales Support Senior Analyst Resume Examples & Samples

Ability to understand basic accounting principles and to be able to manage business processes from a financial standpoint review profitability of service business
Must have excellent problem solving and process improvement skills. Must possess an ability to consider the interests of all parties in mind when resolving issues, ensuring fairness and common sense solutions
Be self-supportive for administrative needs
Professional appearance and business maturity

Sales Support Senior Analyst Resume Examples & Samples

Design and edit financing/leasing contracts that are beneficial to both Dell EMC and the customer’s needs
Communicate effectively with customer, funding partners and internal departments (finance, legal, tax, etc) on contractual, booking, collections issues
Assist in the lease expiration process. The position requires an eye for detail relative to contracts, sales order reviews, excellent communication skills and database maintenance
Prepare complete set of lease documents for financing/leasing transactions, including working with Legal, funding partners and customers to negotiate and complete the documentation
Coordinator between sales and customers for collections and endorsements on lease documentations such as Certificate of Acceptance, addendum to lease agreements, lease extensions, etc
Customers facing to build relationship, understanding of customer’s process for documentations sign-off, invoicing and payments, etc
Customer facing to handle and resolve outstanding matters such as late payments, collections of documents, etc
Review incoming documents for accuracy and identify material changes
Coordinate the booking of leases through Global Revenue Operations and update internal systems relative to document tracking, equipment configurations, and lease portfolio tracking
Sell discounted PV lease streams to funding partners
Coordinate incoming cash from funding partners with Finance department
Point person for “post funding” billing issues. Requires coordination, communication with customers, funding partners, internal departments
Inputs, maintains and supports the InfoLease System
Proficiency in English and Malay is required. Good language skills in Mandarin is preferred but not essential
Good understanding of Accounts Receivable, Accounts Payable functions and concept of present value cash flow is critical
General understanding of lease contracts, terms and conditions and ability to draft and make amendment to contract clauses
Sense of urgency and ability to work under pressure and independently
Proficient in MS Word, Excel, HP financial calculator

Sales Support Senior Analyst Resume Examples & Samples

Manages order fulfillment (backlog mgmt., delivery coordination)
Liaises between the customer/partner and E2E sales Support organization
May serve as primary interface with other internal functions, based on BU and/or regional requirements
Provides Support in data management for the publication of the distributor catalogs (SPL support)

Sales Support Senior Analyst Resume Examples & Samples

Co-coordinating, conducting and documenting the most complex order processing projects and communicating results to management on Microsoft deal and products
Working closely with Microsoft Business Development Manager on the project/issue pending in order to hit target set and in the same to build up customer trust towards DELL
Supporting our Sales Representatives at all stages of the sales process start from probing until closing stage on RRSB for Microsoft deal
Logging and tracking details on the issue until it solve and promptly update to the stack holders related with the deal/case
Keeping up to date with product developments within the business and update sales on timely basis
Managing complex Sales projects that deliver Customer Focused changes to streamline our organizational capability and drive customer loyalty
Degree in Business Studies, Marketing or a related professional qualification; MBA Preferred
Minimum 3-5 years working experience in Sales or SW background related job scope preferably in an MNC and form IT industry
Possess strong analytical skills with strong business acumen

Sales Support Senior Analyst Resume Examples & Samples

Analyzes and defines business needs and assists in developing appropriate solutions
Formulates and defines scope and objectives based on both end-user needs and a thorough understanding of business needs and business processes
Develops, runs and prepares various statistical analyses based on data
Identifies and communicates opportunities to streamline work or customer processes or Lead campaign related
Identifies and communicates barriers to achieving improved results and ideas for eliminating non-value added work
Coordinates standardized reports into presentable format for executive leadership

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