Sales Support Rep Resume Samples

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V VonRueden

Velma

VonRueden

7822 Hodkiewicz Rapids

Dallas

+1 (555) 456 3923

7822 Hodkiewicz Rapids

Dallas

Phone

p +1 (555) 456 3923

Experience Experience

Dallas, TX

Sales Support Rep

Dallas, TX

Kub-Stokes

Dallas, TX

Sales Support Rep

Utilize work instructions and ISO process documentation to perform work as necessary
Provide consistent quality service and act as a liaison for customers and external service providers
Create and manage timely and accurate sales reports
Creativity: makes constructive suggestions and creates novel solutions to problems; evaluates new technology as potential solutions to existing problems
Provide support to Business Development team members, and coordinate schedules, meetings and reports
Assist with or create cost proposals within SLA
Provide template review

Philadelphia, PA

Enterprise Sales Support Rep

Philadelphia, PA

Doyle, Sporer and Gerlach

Philadelphia, PA

Enterprise Sales Support Rep

Assist with incubating process for new products during the early phases of introduction
Provide advanced technical support for multi-location customers
Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels
Provide order support and coordination for advanced voice and data services in the Government and Education verticals
Identify opportunities for improvement and recommend solutions
Research issues on individual orders/accounts and provide guidance to DIV Sales teams
Create documentation for Sales and Sales support teams on best pratices, process and issue resolution

present

Phoenix, AZ

Sales Support Rep-key Accts / Bike Parks

Phoenix, AZ

Gleason, Murphy and Koss

present

Phoenix, AZ

Sales Support Rep-key Accts / Bike Parks

present

Work as a liaison between marketing and sales regarding Bike Park Initiatives and ensure assets are created and utilized
Receives and processes sales orders for key accounts and bike parks on a daily basis with emphasis on accuracy and timeliness.Provides follow up concerning shipping logistics, discontinuations, pricing, and discrepancies
Refers complaints of product or service failure to Key Accounts Sales Manager and Product Development for quality investigation
Assists Independent Sales Representatives and Key Account Manager with reports to help ensure goals are met
Assist with resort bike park openings, activations, grassroots sales driven events, races, and other sales driven event initiatives
Ensures all orders are entered the same day they are received
Processes Credit, Shipping and Return Authorization (RMA) requests

Education Education

Bachelor’s Degree in Urgency

Harvard University

Bachelor’s Degree in Urgency

Skills Skills

Strong organizational skills and ability to manage multiple tasks
Solid knowledge of Microsoft Office software
Detail oriented problem-solving skills
Good communication and interpersonal skills
Ability to work in a team environment
Ability to coach and provide support to other team members
A positive approach and a willingness to learn
Customer service / resolving objections

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8 Sales Support Rep resume templates

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Senior Sales Support Rep Resume Examples & Samples

Enter gratis orders if they require research or templates do not exist
Support digital products through the creation of CPs and TRFs, work directly with customer to obtain information needed on TRF
Oversee State submission duties to assure the schedule is maintained
Assist with or create cost proposals within 24-48 hour time frame
Process, monitor, and track Samples, Pilots, & Gratis orders and communicate status updates/progress to SSR
Attend ongoing product and system training and provide training for team members to enhance job performance
Responsible for thorough knowledge of all department operations. Independent management of priorities as well as ongoing positive communication within the department and other supporting departments and divisions
3-5 years of experience in a sales support role or a related field
Sales Force.com and SAP experience highly preferred

Business Services Fields Sales Support Rep Resume Examples & Samples

Responsible for accurately processing sales requests for predetermined number of internal sales representatives in a timely fashion
Validating sale with customer (outbound calling), expectation setting, processing necessary order information for seamless handover to implementation (salesforce), project management of all orders through install, validating billing accuracy (icoms)
Additional administrative functions as required
Business telephony, HTML and Business sales and marketing

Business Services Field Sales Support Rep Resume Examples & Samples

Develops and maintains business relationships with Sales Partners & Operations to facilitate Time Warner Cable Business Class Sales long range business plan
Provide weekly & monthly specialized reports on activity
Networking environments (LAN, WAN, etc.)
Must have prior experience, and/or is comfortable with customer negotiations and contact

Business Services Fields Sales Support Rep Resume Examples & Samples

Excellent interpersonal, leadership, organizational, and communication skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of algebra
Awareness and experience in the CSG billing system, CoseTabs and/or Salesforce beneficial
Must have knowledge of various office equipment and be knowledgeable of the Internet
Ability to learn new systems and software programs
Experience in cable or telecom account management, with a working knowledge of order implementation
Ability to manage multiple tasks through effective use of time is required
Strong attention to detail is needed
Some general knowledge of data processing solutions and Microsoft Office software a plus
Prior working knowledge of Icoms billing & Sales Force database is a plus

Business Services Field Sales Support Rep Resume Examples & Samples

Assists Sales Channels with Opportunity entry and closing to meet sales goals
Acts as coach and tutor to the Account Executives to ensure processes are understood and complied with for the creation of complete and accurate Sales Packages
Assists with order and opportunity creation and routes through the SalesForce Process to assist AE’s
Supports AEs in qualifying the opportunity for sale
Generates additional sales opportunities through product suggestion and customer relationship building
Monitors and reacts to order issues preventing successful installations
Maintains excellent knowledge of Salesforce, and act as subject matter expert to support sales
Monitors sales order process and generates reports as needed Perform order entry functions for the Account Executives and Representatives of the company in Salesforce.com (SFDC)
Send contracts off for signature using Echosign in SFDC
QC 100% of all sales packages to hand off clean order that is ready for order provisioning
Work to make sure serviceability process is completed prior to closing order and facilitate add addresses in the billing system as needed
Communicate with AE’s via SFDC once the order has been submitted to sales coordinator for provisioning
High school diploma or equivalent (GED) is required
Two years of college or four years experience in a responsible sales support role in a technical products sales organization
Knowledge of Business Class processes and procedures related to Voice Services,Internet and Video services
Must be detail oriented, resourceful and have multi-taking abilities
Previous Sales Support experiences a plus
Excellent interpersonal, organizational, and communication skills
Excellent clerical and typing skills a must
Must be personable, friendly, and supportive

Enterprise Sales Support Rep Resume Examples & Samples

Provide order support and coordination for advanced voice and data services in the Government and Education verticals
Strong hands-on approach to solving problems and communicating with Sales teams and Sales leadership
Verify rate centers, assemble TN inventories, initiate surveys for fiber, Coax and HFC
Daily use of multiple sales tools: CPQ, Salesforce.com, InstaQuote
Research issues on individual orders/accounts and provide guidance to DIV Sales teams
Troubleshoot and provide solutions for user-level system and tool issues (CPQ and Century, primarily)

Sales Support Rep-key Accts / Bike Parks Resume Examples & Samples

Takes and responds to incoming sales calls from key accounts and bike resort park dealers and staff
Receives and processes sales orders for key accounts and bike parks on a daily basis with emphasis on accuracy and timeliness.Provides follow up concerning shipping logistics, discontinuations, pricing, and discrepancies
Ensures all orders are entered the same day they are received
Checks inventory levels and provide availability reports to customers, and Independent Sales Representatives via phone and email
Processes Credit, Shipping and Return Authorization (RMA) requests
Answers dealer/customers' questions regarding product or service and operation or maintenance
Assists Independent Sales Representatives and Key Account Manager with reports to help ensure goals are met
Ensures open order reports are monitored and processed in a timely fashion
Monitors credit limits and notifies proper parties if account requires adjustment
Refers complaints of product or service failure to Key Accounts Sales Manager and Product Development for quality investigation
Work as a liaison between marketing and sales regarding Bike Park Initiatives and ensure assets are created and utilized
Assist with resort bike park openings, activations, grassroots sales driven events, races, and other sales driven event initiatives
Takes and responds to incoming sales calls from bike resort park dealers and staff
Stays current on all product knowledge of merchandise sold
Knowledge of the bike industry required and participation preferred

Clc Sales Support Rep Resume Examples & Samples

Respond to inbound calls and make outbound calls to relay credit decisions
Support other lines of business as back up based upon staffing needs
Two years customer service experience
Financial Services background experience
Call Center experience

Sales Support Rep Resume Examples & Samples

Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them
Execute Customer Non-Conformance process including investigation and reporting
Complete material availability inquiries and price discrepancy reporting
Perform concise and timely inventory reconciliation
Contribute directly to supply chain initiatives of Days Sales Outstanding (DSO), including managing slow moving or aged inventory reduction via direct interaction with sales/product management and customers
Provide consistent quality service and act as a liaison for customers and external service providers
Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination
Effectively manage more complex projects and time lines for Customer Service including: organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation

Clc Sales Support Rep Resume Examples & Samples

Respond to inbound calls and make outbound calls to relay credit decisions. (i.e., approved, declined, counter offer, etc.)
Work with clients to resolve any issues and /or questions that arise during application process. Ability to problem solve and offer alternatives to clients. Problem solving skills to include offering guidance to clients on where/who to contact to ensure proper and timely resolution
Work in a virtual environment building and strengthening relationships with new and existing clients by recognizing cross-selling opportunities in a fast-paced environment
Actively promote and refer KeyBank’s products and services and effectively refer clients to the appropriate sales source for sale closure
Meet and exceed individual performance goals and contribute to the overall success of the team
Be registered and certified under the Nationwide Mortgage Licensing System and Registry

Sales Support Rep Resume Examples & Samples

2+ years preferred customer service experience working with Major Accounts
College degree preferred and appreciate
Working knowledge of the wholesale/retail industry
Excellent communication/listening skills and have experience in conflict resolution
Self-motivated and results oriented
Consistent follow through]
Strong sense of professionalism
Able to maintain confidentiality
Willingness to put in extra time of own free will
Customer Service – respond to all management & major account requests and needs
Able to identify and solve problems in a timely manner
Full Circle skills a plus
EDI a plus

Sales Support Rep-round Rock Resume Examples & Samples

Handle inbound requests from AE’s, ASD to resolution within SLA including research on products, pricing, availability, tracking
Assist with or create cost proposals within SLA
Maintain Product & System Knowledge of SFDC, SAP, Sales Central, and Customer Care
Communicate with AE’s and sales support colleagues to problem solve, troubleshoot, facilitate, and coordinate sales related activities
Perform other assignments in accordance with company policy and legal requirements as assigned by supervisor
Proficient in MS Office (Word and Excel)

Sales Support Rep Resume Examples & Samples

Create and manage timely and accurate sales reports
Produce accurate documentation for internal and external clients
Manage sales database entry and maintenance
Provide support to Business Development team members, and coordinate schedules, meetings and reports
Provide marketing and merchandise support as required
Broad Working knowledge of Microsoft Office, particularly Excel
1-3 years’ experience in a sales support role
Teamwork and people management skills

Associate Sales Support Rep Resume Examples & Samples

Complete and assist in the completion of credit searches for customers looking to obtain finance
Review and refine credit proposals prior to passing for credit approval
Prepare retail finance contracts for customer signing
Enter data into CRM system prior to contracts being booked
Use of CRM system to track customers, opportunities, marketing programs and generate leads to support Caterpillar Dealers
Support the wider business to create customers for life!
Previous experience in a role providing high quality customer service
Experience of providing customer focussed results
Excellent communicator with great interpersonal skills, experience showing the ability to build effective business and customer relationships both in person and at a distance
Good numeracy and literacy skills
Fully ICT literate and able to demonstrate competent use of all MS Office applications
Able to take responsibility for own workload and make decisions

Sales Support Rep Resume Examples & Samples

Perform order and data entry into SAP
Review, schedule, book, release orders for shipments, and resolve any issues associated with customer orders
Manage order plan and coordination with warehouse to ensure requested customer delivery dates are met
Ensure required transport activities are being organized for all related active ingredient shipments, including availability of required labels at shipping point for import/export of materials
Prepare and dispatch shipping documents and associated record keeping
Communicate with both internal and external customers
Create de novo Purchase Order (PO), or convert existing Purchase Requisition, track receipts in SAP, and clear old elements in the system

Sales Support Rep-global Services Resume Examples & Samples

Manages the contract replacement/termination process from start to finish
Reporting: Provides reports as needed to Account Managers
Research: Assists Account Managers with research of complex deals
Review, creation and submission of Booking Forms
Metrics Tracking and Reporting: provides reports as needed to management
Produce, present and hold weekly training sessions as directed by management
Develop, organize and facilitate all team building events, quarterly competitions and other tasks as assigned
Builds productive internal working relationships while serving as a subject matter resource to Service Sales
Manage and utilize resources to ensure the most up to date processes and policies are followed while identifying areas of waste, developing and driving process improvement
Provides assistance as needed to other Sales Enablement staff
3 years of professional experience in customer service and order entry, working in a high volume, fast-paced environment
Demonstrated ability to multi-task and handle a significant amount of detail while maintaining consistently accurate output
Highly organized and detailed oriented
Advanced knowledge of Microsoft Office Suite with a focus in Excel
Strong verbal and written communication skills essential
Experience with Oracle, Business Objects, Salesforce or other CRM
High tech experience is a plus

Sales Support Rep Anly Resume Examples & Samples

Help analyze demographic data relevant to each product and determine effective product mix, by themes, denominations, and game enhancements to maximize sales and net income
Help evaluate new products to determine market viability and make recommendations to development team
Attend on-site product research and testing. Assist in the preparation of materials for market testing and help analyze the results
Help determine effective life cycle of games based upon market appeal
Assist to maintain open communications with marketing, system database designers and other Lottery staff to ensure integration for routine database requests and updates
Help to establish models to assist in development and measurement of promotions conducted at all venues to maximize revenue, build sales, and reverse declines in product trends. Assist in the measurement of results of all promotions to determine sales impact and future viability
Identify trends associated with sales data and determine significant events or design components that may influence these trends

Alb-sales Support Rep Resume Examples & Samples

Perform various data entry, such as entering customer sales orders
Work closely with Quality Control, Transportation, Accounting and Purchasing to ensure customer satisfaction on all levels
Answer and handle or route incoming calls
Take on new customer assignments as needed
Assist in cold calling on new potential institutional, mass market and natural food customers
Assist in calling accounts for order placements
Assist with daily office functions: sorting, filing, copying, mass mailings, phones, mail distribution, etc
Perform duties in accordance with HACCP and Safe Quality Food (SQF) policies and procedures, as appropriate for location
Follow all policies and procedures outlined in the Albert’s Recall Plan
Perform all duties and responsibilities in an ethical manner and in accordance with Company policies and procedures
Perform other duties and projects as assigned by management

Sales Support Rep Resume Examples & Samples

Handle internal and external customer requests as capable in an accurate and timely manner including answering inbound calls, emails, and service requests in a fast paced call center environment and utilize support center tools to drive the customer experience. Request assistance from internal support or supervision as needed
Order entry, expediting, processing of returns, resolving customer disputes and basic product related questions
Utilize work instructions and ISO process documentation to perform work as necessary
Meet or exceed individual performance guidelines for all phone statistics (not ready time, log-in/log-out, log-in duration time, call length, and % calls presented/answered, etc.) in order to contribute to the department’s overall service level
May be required to work on project teams for continuous improvement, develop reporting on daily work and interact on collaborative meetings and/or conference calls; maintain, update and organize all standard work physical files
Resolve customer complaints as received into call center via phone or email
Follow departmental phone script, and participate in phone monitoring review and coaching
Attend departmental and team meetings
At least five years of customer service or customer facing experience preferred
Fast pace call center experience with knowledge on upsell/cross sell preferred
MRO industry and/or distribution experience preferred
Strong organizational skills and ability to manage multiple tasks
Detail oriented problem-solving skills
Solid knowledge of Microsoft Office software
ASI and/or AS400 experience preferred
Customer service / resolving objections
A positive approach and a willingness to learn
Ability to coach and provide support to other team members

Sales Support Rep On-site Resume Examples & Samples

Provide clerical support services as needed
Coordinate activities related to inventory maintenance for the onsite client
Order products, as needed
Coordinate with Receiving on intake of products
Scan and organize all incoming products

Sales Support Rep Resume Examples & Samples

Service customers through email, phone and cases with product information, samples, AE inquiry
Process, monitor, and track Samples, Pilots, & Gratis orders and communicate status updates/progress. Assist with sales projects as needed
Provide template review
Assist with campaign activities as defined
Escalate appropriate issues to Specialist or supervisors when necessary
Gain knowledge of assigned product lines; attend product training to enhance job performance
Recent grads accepted

Sales Support Rep Resume Examples & Samples

Receive, research and answer customer inquiries regarding sales orders, invoices, shipping data and paperwork, including daily inquiries
Oversee customer warranty claims process
The requirements listed below are representative of the knowledge, skill, and/or ability required
5 years aviation experience preferred

Sales Support Rep & Admin Resume Examples & Samples

General office administrative duties, mgmt. secretary and meetings/events arrangement
Support MSCC Sales/FAEs for internal request such as sample, EVB, data fulfillment. production
Screen and follow up with new purchase orders
Process customers' pull in/push out/ cancellation request and all Logistic activities, and all necessary customers' or disti's support
Keep tracking of customer requirements including samples, failure analysis, RMA and stock rotation
Generate all kind of business reports such as mid-quarter/quarter end booking & billing numbers, POS-POA-INV, Channel FCST and Product family reports
Manage quote record and related jobs and actions
Act as the contact window in between customers and direct accounts/distributors for all requests internally
Good communication with customers, factories, colleagues and Rep/Disty
Good communication and command of spoken & written in both English, Taiwanese & Chinese
Microsoft Office medium skill above required to come out analyzable reports. Strong Excel skill is a Plus
Team player being studious, aggressive and outgoing with proper courtesy
Familiar with International Trading, +5 years experience is a plus

Sales Support Rep Resume Examples & Samples

Respond to incoming calls and emails from distribution groups and provide problem resolution by working closely with the various departments within Protective for solutions. This includes taking ownership of each call, having a solid understanding of the issue, determining possible solutions and reaching out to the appropriate areas for for expedited and efficient problem resolution
Provide technical assistance and training to customers on electronic tools as well as training in products and business procedures. Identify areas of trends/challenges for customers and recommend and perform needed training
Client Communication: Problem resolution follow-up, sales campaigns, technology updates and new product launches and others that will enhance the relationship with distribution groups and provide for growth of current product sales. Communication will be in the form of F&I Café Hotwires, email blasts, phone calls, and mailings
Assist in the coordination and implementation of sales and marketing initiatives, administer sales contest and incentive programs for distribution, assist with building sales presentations, dealer sign up paperwork assistance, pending paperwork follow-up, service voucher program administration, reporting needs for distribution utilizing Cognos/data warehouse, sales lead coordination and reporting through CRM

Sales Support Rep Analyst Resume Examples & Samples

Good logical thinking and data sensitivity
Honesty and integrity, diligence and good team work spirit
Capability of product knowledge/project management
3+ years work experience of technical support in relevant industries
Fluent in both spoken and written English
Good command of MS office applications

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