Product Sales Support Resume Samples

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S Wehner

Sophie

Wehner

24139 Terrance Cliffs

New York

+1 (555) 760 4906

24139 Terrance Cliffs

New York

Phone

p +1 (555) 760 4906

Experience Experience

Dallas, TX

Coordinator, Technical Product Sales Support

Dallas, TX

Williamson, Waelchi and Lehner

Dallas, TX

Coordinator, Technical Product Sales Support

Assisting newly hired BAE's in establishing system training
Provides comprehensive order and day of install support including date
Proactively identify opportunities for improvement in processes and procedures and recommend solutions
Provide onboarding & peer to peer training
Assists representatives and customers in evaluating and selecting
Assisting with customer escalations
Review contract and validate services with customer to ensure

Chicago, IL

Analyst, Product Sales Support & Analysis

Chicago, IL

Klein Inc

Chicago, IL

Analyst, Product Sales Support & Analysis

Conducts analyses of inventory, rate, and sales practices to develop sales product efficiencies
Works with and advises the Manager on weekly rate cards based on inventory skims
Collaborates with cross-functional management to develop, evaluate, and recommend technical and systematic procedures that make process flow more efficient for the organization as a whole. Identifies problems and recommends solutions
Partners with Sales Support Representatives to help facilitate the completion of accurate work. Provides oversight to overall sales support processes and offers necessary guidance
Keeps abreast of sales strategies, trends, initiatives, and best practices within the Company and competitive landscape
Forecast, Analysis & Planning for each of line of business/product/channel/expense
Commissions/Incentives Rate Volume Analysis/Trending

present

Dallas, TX

Manager, Product Sales Support & Analysis

Dallas, TX

Erdman Inc

present

Dallas, TX

Manager, Product Sales Support & Analysis

present

Creates and maintains client master data including margin analysis, prepared sales measurements and reports, processed transactions, returns, and exchanges according to Company guidelines
Provides overall direction of the Product Sales Support & Analysis team to drive lead generation, sales force database management, sales reporting, and production/control of presentations and proposals
Maintains sales forecasts and analysis for management reports
Generates daily activity reports, reporting, and trends
Consistent exercise of independent judgment and discretion in matters of significance
Other duties and responsibilities as assigned
Maintains current information on Comcast products, services, equipment, and

Education Education

Bachelor’s Degree in Impact

Belmont University

Bachelor’s Degree in Impact

Skills Skills

In-depth technical knowledge of machinery
Knowledge of the most common software packages
Languages: Dutch, French and English (German is a plus)
Sense of responsibility
Accurate and independent
Communicative and customer-oriented
Master in industrial sciences or equivalent by experience
Dynamic team-player
Developed business sense and analytical skills

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8 Product Sales Support resume templates

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Coordinator, Technical Product Sales Support Resume Examples & Samples

Provide onboarding & peer to peer training
Serve as primary interface with identified customer IT/technical personnel/vendor/VAR
Meet scorecard productivity/quality metrics

Supervisor, Product Sales Support & Analysis Resume Examples & Samples

Keep track of employee hours and manages the schedules of SMB Sales Support Coordinators
Motivate Coordinators to achieve sales to connect results in support of the Sales team
Partner with SMB Sales Center Managers and other functions within the company to ensure positive working relationships and effective communication, resulting in employees being informed and educated about strategy needed to be successful in their position
Conduct team meetings, and one on ones to deliver key communications and build employee incentive and recognition
Ensure adequate coverage for sales floor when scheduling vacation time for SMB Coordinators
Conduct performance reviews and prepare performance improvement plans; hires, disciplines, and terminates personnel as necessary
Provide Coordinators with coaching and performance feedback
Reporting and analysis to identify gaps between sales and connects and recommend solutions
Train Coordinators on systems, policies and procedures and ensure team consistency in role responsibility
Manage regional escalations to increase sale to connect ratio
Manage Sales Supervisor escalations to increase sale to connect ratio
Partner with Sales Supervisors regarding Sales Representative coaching opportunities
Review sale to connect metrics as well as Sales initiatives and related metrics with Coordinators to maintain performance and awareness toward objectives
Partner with Sales Supervisors and Managers to assist with Sales Representative New Hire training
Interfaces with appropriate internal group s (i.e., Accounting,Finance, Sales, Operations, IT, and Legal Affairs) to ensure proper analysis of tracking and reporting
Captures and updates all required reporting materials to provide Product Sales management, customized reports
Looks for best practices and brings them to the forefront for group usage. Effectively identifies problems as they occur and takes steps toresolve them

Manager, Product Sales Support & Analysis Resume Examples & Samples

Supervises a team of marketing analysts to complete subscriber trend analysis and forecasting, identifying variances and trends in subscriber activity
Evaluate subscriber revenues and marketing expenses as they relate to marketing initiatives, and manage the subscriber and marketing expense budget process
Responsible for managing processes and personnel to measure and report on the effectiveness of marketing and sales initiatives
Quantifies target segmentation and conducts campaign analysis for multiple products
Manages and forecast marketing expenses for five departments
Must have high proficiency with Excel
Familiarity with databases and reporting tools (Access, COMET, SQL, Tableau, etc.)
Strong organizational and leadership skills

Senior Mgr, Product Sales Support & Analysis Resume Examples & Samples

Analysis of sales and sales productivity trends to understand drivers of the business
Work with channel leaders to understand drivers of performance vs. budget
Work with channel leads and Business Services finance to forecast and budget
Ad hoc analyses on channel optimization, new channel creation, business cases to evaluate new sales opportunities

Director, Product Sales Support & Analysis Resume Examples & Samples

Partners with Product Sales Team leaders and marketing management to identify key reports, functionality and system tasks to support the sales process and improve tracking, usage, and trend identification
Create executive level decks analyzing monthly sales results by channel
Provides overall direction of the Product Sales Support and Analysis Team to drive lead generation, database management, sales reporting, and production/control of presentations and proposals
Producing local reports outside of the canned HQ and Division Reports
Proficient in multiple reporting programs and platforms (Avaya reporting, Division reporting such as
NDW / Single Source / Gronk, Cognos, etc.)
Working with multiple sales channels with an understanding of the pressures tied to delivering daily, weekly and monthly unit performance and sense of urgency to support those channels in a timely fashion
Commissions management, Sales Compensation Plan analysis & execution
InfoQuest (Commissions system)
CSG (Billing System) and SFA tool (Sales Force) for all sales channel oversight and reporting needs

Mgr, Product Sales Support & Analysis Resume Examples & Samples

Establishes, manages and optimizes our business partner network and sales performance
Recommends to the senior team; channel develop opportunities, go to market strategies and sales enablement practices
Works cross functionally to deliver and enhance tools and processes that drive a best in class sales organization and customer experience
Responsible for day to day operation and execution of business plans resulting in superior business results
Develops and implements effective sales practices, meets with Business Partners and suggests programs and incentives
Works with the Analytics team to develops reporting, scorecards and analytics that provide insight into KPI's that include sales performance, productivity,

Analyst, Product Sales Support & Analysis Resume Examples & Samples

Forecast, Analysis & Planning for each of line of business/product/channel/expense
Commissions/Incentives Rate Volume Analysis/Trending
Consolidated Operations Review Management
Ad-Hoc Regional Analysis
Competitive Monitoring Reporting/Analysis
Sales & Marketing Expenses (Month End/Forecast/Budget); including variance analysis
Incentive/SPIFF Calculations, Reporting & Analysis
Invoice Approval and Coding
Tech Commissions/Incentives (Internal/External)
Contractor Invoicing
Channel Expense Tracking
Headcount Forecast

Product & Sales Support Leader Resume Examples & Samples

Be responsible for the Revenue performance of the key products & offerings either traditional or NPIs and all actions to address issues / make improvements to proper LoB
Identify market needs and initiate development programmes for new platforms, product innovation and growth opportunities
Prepare basic Business cases for new opportunities for efficient discussion with LoB management
Advise on Pricing Strategy to Country Business Leader to stay competitive and profitable
Support STRAP process & work closely with Strategic Marketing to identify growth opportunities and grow SoD, work with Marcomm organization to ensure successful product introductions to the market & customers
Be responsible for demand generation & specifiers activities
Ensure high-profile product trainings to existing & potential customers, work closely with ACS Knowledge Center Administrator when needed
Be responsible for localisation efforts & support local assembly plans
Provide leadership to Specifiers & Sales Support team via setting up HPD metrics enabling business growth & team loyalty, continuous people performance development
Liaise with ACS Product Marketing, LoB Marketing teams and other SBUs’ Product Managers to ensure execution of development programmes in line with the Strategical Plans for the business
Higher Education (Engineering Degree preferred –technical experience required)
Proven Marketing & Sales experience in a B2B marketing environment
Heating, water treatment, ventilation & combustion market experience, knowledge of key players & competition
Business & Team Management Experience
Able to deal with various Cultural differences

Bulk Coordinator, Product Sales Support Resume Examples & Samples

Undertakes all aspects of credit control work including production of reminder letters, frequent contact with clients by phone and email, and resolves fee related issues
Escalation support
Bulk installation Coordination
Bulk Special Projects

Analyst, Product Sales Support & Analysis Resume Examples & Samples

Works closely with Specialist(s) to manage the placement specialized programming
Assists with the training and mentoring of new and existing Product Support Analysts on all sales-related procedures and paperwork requirements
Revenue Generated Units Analysis & Forecasting
Area Level Subscriber Report with trend analysis
Channel Sales/Connect Reporting & Analysis
Regional Sales/Connects Scorecards with Trending
Report Development
Performance Review Management Reporting/Goal Tracking for all Regional leaders and sales channels (Annual/Mid-Year)
Sales Metric Dashboards & Analysis
Compliance Reporting Analysis
Sales Integrity Reporting Analysis

Specialist, Product Sales Support & Analysis Resume Examples & Samples

Conducts clerical research which requires an understanding of departmental programs, policie, and procedures
Researches, processes, and manages customer escalations
Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support

Engineer, Technical Product Sales Support Resume Examples & Samples

Analyze customer requirements and needs to understand how Comcast products and services can be technically applied to meet the needs of the customer
As part of the sales process, plays a key role in the preparation of RFPs by designing cost-effective solutions and solving prospective configuration challenges through the standard or Individual Case Basis (ICB) process
Set appropriate expectations and follow up with the customer on project timeline and completion
Collaborates with Network Engineering, Architecture Product Engineering, Systems Engineering, Service Delivery, Product Management, Product Development, HQ Sales Operations and Marketing teams to fully support the sales and implementation process

Manager, Technical Product Sales Support Resume Examples & Samples

SalesForce report management
Case and Task oversight of team in SalesForce and other required provisioning systems
Cross-functional partnership with various internal teams to include Construction, Tech Ops, Sales Support, Sales, Service Delivery and Project Management teams
Business Operations Leadership presence in region supporting Divisional and HQ related process rollouts and procedures
Develops and improves processes and procedures for service delivery team to ensure orders are entered and scheduled within defined SLAs
Provides feedback and recommendations to the sales organization with regard to clean order submission to improve the efficiency of the service delivery operation
Hires, coaches and evaluates service delivery personnel based on performance standards

NA Lighting Product Sales Support Specialist Resume Examples & Samples

Support sales with customer product demonstration, seminars and local exhibitions
Responsible for dealer, staff and end user - product training
Product demo stock handling and maintenance
Conduct product presentations at local sales meetings
Interact with and provide technical updates to sales department
Attend and co-arrange road show, events and exhibitions
Act as on-site problem solver on critical customer product issues
Assist in validating product documentation
Assist in managing Regional Product Lifecycles
Assist in Regional Product Positioning
Assist in Competitive Differentiation
Liaise with HQ Product Management in the product development process and field testing
Continuous feedback on product performance to local sales department
Previous Moving Light product expertise
Knowledge of the lighting business
5+ years related experience in industry
Electrical or other similar technical background
Experience within technical selling is an advantage
Excellent verbal & written English language skills. Spanish/Portuguese helpful
Experience with training and public speaking
Familiar with MS Office suite and MS CRM
Able to define problems, collect data, establish facts, and draw valid conclusions
Ability to be ‘on site’ directly dealing with customers
Can calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Able to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
Team player with a "can do" demeanor
Excellent networking, relationship building and sustaining skills
Strong work ethic and discipline

Product Sales & Support Specialist Resume Examples & Samples

Targets accounts for conversion to and sales of Research Products instrumentation, research services and associated reagents. Prospects and identifies opportunities and assesses sales potential in order to achieve assigned regional / territorial sales targets. Proposes alpha / beta test sites for evaluations of “new” products in targeted markets and actively supports those selected by agreement with the Product Managers
Develops value proposition models and manages the sales process for instrument / reagent sales, within assigned region / territory, in conjunction with the Key Account Managers and Sales Specialists. Qualifies, demos, quotes and closes on instrument / reagent opportunities
Assists and guides the launch of new products into targeted market. Collaborates with both marketing and R&D to assure existing and new products meet customers’ needs and expectations. Provides input and feedback for the development of new products. May be assigned special projects associated with late stage new product completion and launch
Organize, plan and schedule the use of time to provide optimum and effective account and regional coverage
Provides customer with technical assistance in selecting and effectively using products
Fully develops product knowledge capabilities, applications, and product justification in order to be recognized as the expert in the field. Completes technical and sales training at direction of management
Maintains control of demo inventory, manages T/E budget, telephone and consumables budgets
Collects and forwards to management, market information including competitive promotions, pricing, new products, new applications and customer needs
Prepares and submits to management timely and accurate reports that provide information regarding forecasts, sales and market activity and current status of major accounts
Maintains CRM database on a daily basis. Follow up and process all leads received in the timeframe required
Conducts all activities and keeps personal qualities such as integrity, appearance and sociability in a manner contributory to maintenance of optimum corporate image
Possess the ability to work autonomously from a field / home – based office
Is knowledgeable and complies with all pertinent safety policies, rules and regulations
Ensure that all team members comply with safety rules and regulations
Life Sciences with emphasis in cell biology, molecular biology, microbiology or biochemistry
Field sales experience selling mid to high cost capital equipment & associated consumables, targeting academic, pharmaceutical, biotech, medical device, food and personal care industries
Solid understanding of quality systems and the issues associated with installation and validation of new systems / instrumentation
Experience launching new products; experience coaching or mentoring sales personnel desirable
Computer software skills including MS Office, maintaining a CRM database, spreadsheet creation and maintenance skills, filing, organization, record keeping and planning skills, ability to manage multiple projects, time management skills
Excellent communication (both written and verbal) with ability to articulate key technical concepts; listening skills; independent and self-directed
Ability to present convincing value propositions to include ROI and other financial benefits, at Director or Board level
Strong customer-focused philosophy
Ability to work within a team to achieve common goals

Product Sales & Support Specialist Resume Examples & Samples

Meet or exceed sales target for endotoxin detection products (reagents, software, service, and equipment)
Work together with Sales Specialists and Key Account Managers to discover, manage, and close new business opportunities in shared accounts
Work together with Sales Specialists and Key Account Managers to develop and implement action plans to increase sales at shared accounts
Provide field sales and technical support for new and existing customer base while defending existing business
Support new and existing customers through seminars/training workshops, and field technical assistance
Provide feedback regarding market needs, trends, and competitive activities to the field and internal management at Lonza
Participates in managing business Leads and Opportunities, as well as managing financial forecast for related product lines
Communicate field observations and customer feedback to Sales and Marketing, Operations and R & D to enhance or improve existing and potential product/service offering
Maintenance of quality systems and cGMP compliance for the business by ensuring that all team members comply with processes, procedures and instructions for all activities in which the team participates

Manager, Product Sales Support & Analysis Resume Examples & Samples

Subject matter expert and first point of contact for sales operations support team
Subject matter expert for processes and procedures within the sales operations, operations, quality and compliance
Responsible for disseminating communication on behalf of Regional Sales Leaders for operational policies, procedures and new policy
Ensuring integrity and accountable for monitoring compliance within the channels
Communicates & reviews policy gaps and works with regional, division and corporate teams to resolve
Administers sales exception and outlier reporting and works with regional sales leaders on action plans and execution resolution
Evaluates current processes, procedures, and overall efforts for improvement and innovation
Partner with the other functional operations teams and sales leaders to resolve customer escalations
Coordinate with Leadership & Development personnel, Division and Corporate to initiate and sustain effective channel training and development programs and ensure the teams are up-to-date
Monitor training compliance for sales operations team
Acts as liaison between Sales, Marketing, and IT to provide insight-driven and

Product Sales Support Resume Examples & Samples

Calculation and creation of quotations for customers
Support external sales and follow up on-site at one of our key account customers
Business areas: Flow Components/Mechanical Separation/Compression
Translation of a price enquiry to a quote
Creation of quotation calculations and specifications
Creation of order confirmations and drawing up of transfer protocols
Maintaining (mainly) telephone contact with existing customers (customer service)
Placing orders
Internal contact and consultation with relevant employees (including headquarters)
Registration/Updating (internal) price information and technical specifications
Responsible for ensuring the continuity of the sales department in the office
Responsible for correct internal information transfer of projects
Use of all available systems to carry out these tasks
Analyzes performance figures in Excel and report
In-depth technical knowledge of machinery
Communicative and customer-oriented
Accurate and independent
Languages: Dutch, French and English (German is a plus)
Knowledge of the most common software packages

Supervisor, Technical Product Sales Support Resume Examples & Samples

Performs staffing, hiring, and training tasks including workforce planning, team building, orientation, providing direct training, and providing resources for training
Ensure the timely and accurate processing of customer orders
Utilizes knowledge of Comcast Business Class products and systems to provide expert knowledge to staff
Holds regular team meetings to ensure reps are appropriately informed in order to create a quality customer experience

Spec, Product Sales Support & Analysis Resume Examples & Samples

Manage all order verification and order entry aspects for customers. For Carrier Wholesale this includes manually verifying Access Service Request (ASR) and assigning pricing to ASR based on contractual pricing matrix
Process Access Service Requests (ASRs) received from Carrier Wholesale customers via a service bureau both manually and automated
Responsible for creating and submitting Change Management ticket for Carrier Wholesale customers
Assist with providing Order Management requirements pertaining to services to process and systems requirements team
Enter orders into customer management system and track order to completion
Coordinated manual monthly billing and update CABS formatted spreadsheet for monthly billing
Effectively communicates both verbally and written with internal groups regarding orders, change management tickets, issues or escalations and works to ensure a timely delivery of service
Participate in conference calls pertaining to customer installations. Document and respond to action items as necessary
Provide support to internal groups regarding Carrier Wholesale contract price changes and order inquiries
Assist Manager / Supervisor with escalations as needed
Document 'Best Practice' scenarios for orders
Collaborate with CPM Product Delivery team with developing requirements and processes pertaining to the business
Participate in system trials and product roll-out for organization
Collaborate with cross functional teams to develop and improve processes
Proactively drives Order Management tasks to completion. Prioritizes work to complete tasks and works with minimal supervision
Prepares daily, weekly, and monthly sales reports. Tracking, verifying, and reporting data for the Sales team to support sales