Senior Support Specialist Resume Samples
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Senior Support Specialist Resume Samples
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LS
L Stroman
Leola
Stroman
69094 Willard Ferry
Houston
TX
+1 (555) 244 8529
69094 Willard Ferry
Houston
TX
Phone
p
+1 (555) 244 8529
Experience
Experience
Phoenix, AZ
Senior Support Specialist
Phoenix, AZ
Rippin-Wolff
Phoenix, AZ
Senior Support Specialist
- May research recurring inquiries and make recommendations to improve process
- Maintains a useful working knowledge of HR Processes and procedures that the HR technologies support
- Utilize Applicant Tracking System (ATS) (BrassRing) for all pre and post offer recruiting processes including Employment Application review, vendor integration submittals for background check and drug testing, training and start dates, communication of final approval and welcome to new hires
- Manage candidate pre-hire process from post offer through background review until boarding
- Serve as candidate’s primary point of contact responsible for collecting all post offer documents, ensuring and verifying candidate record, tasks and documents for accuracy and completeness
- Provide support for On-call BOA function in Canada
- Analyze, troubleshoot and resolve complex issues related to human resource information systems and computer applications providing sound solutions
New York, NY
Senior Risk Support Specialist
New York, NY
Walker Inc
New York, NY
Senior Risk Support Specialist
- Provide education to merchants on proper card acceptance and chargeback prevention, work with merchants to develop and institute chargeback reduction plans
- Consistently execute processes to minimize errors
- Conduct ongoing reviews of approved merchant's websites including detection of inconsistencies and adjustments made to website after approval
- Review exception batches for suspicious activity, investigating potential fraudulent merchant activity
- Efficiently document fraud and non-fraud cases with detailed notes regarding the case and the action taken
- Monitor open collection reporting and correspond with merchants in open collection
- Advanced knowledge of Windows/PC including Excel and Word
present
New York, NY
Production Support Senior Specialist Project
New York, NY
Gulgowski-Krajcik
present
New York, NY
Production Support Senior Specialist Project
present
- Directs and controls all work performed within the framework of the work structure
- Perform and manage change, incident and problem processes, working closely with a variety of bank technology and business groups
- Work with Application manager and bank TPMs (Technology Project Managers) to coordinate with FIS/SG activities and information sharing across projects
- Responsible for defining and Implementing enhanced controls and standards for change management, incident and problem management
- Assists in developing detailed project plans and schedules application/infrastructure projects, including goals, risks and resource allocation
- Manages client expectations and ensures project delivery in conformance with company software development life cycle methodologies
- Establish metrics for monitoring system health and integration with Digital Pulse
Education
Education
Bachelor’s Degree in Liberal Arts
Bachelor’s Degree in Liberal Arts
University of Georgia
Bachelor’s Degree in Liberal Arts
Skills
Skills
- Solid knowledge in an SAP solution and respective business process understanding
- Profound knowledge of the SAP Services business and the internal SAP processes
- Ability to work under pressure followed by ability to manage conflict and organizational Excellence
- Fundamental knowledge of, and implementation experience in ERP FI, CO, LO, SD or MM modules
- Knowledge of ABAP and data structures / architecture of related functional area
- Knowledge and experience in executing data migration and conversion projects, various data migration techniques and approaches
- Strong business and commercial acumen
- Very strong analytical, methodical and conceptual skills
- Excellent communication and presentation skills in both German and English, additional language skills will be an advantage
- Solution design and basic architecture skills
15 Senior Support Specialist resume templates
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1
Senior Risk Support Specialist Resume Examples & Samples
- Monitor daily, monthly and quarterly sales and chargeback volumes to identify any trends or issues
- Communicate with merchants regarding exception activity and request additional information as necessary, contact card issuing banks and/or cardholders regarding merchant exception activity
- Review exception batches for suspicious activity, investigating potential fraudulent merchant activity
- Conduct merchant transaction, volume and chargeback activity review and analysis
- Recommend funding holds/releases and report and investigate any potential losses as appropriate
- Monitor open collection reporting and correspond with merchants in open collection
- Perform periodic reviews of merchant accounts, obtain and review current financial/credit reports as required
- Review public and non-public personal information reports and business credit reports
- Conduct ongoing reviews of approved merchant's websites including detection of inconsistencies and adjustments made to website after approval
- Provide education to merchants on proper card acceptance and chargeback prevention, work with merchants to develop and institute chargeback reduction plans
- Ability to complete loss exposure analysis for transacting merchants
- Minimum of 2 years of Fraud Investigation and/or Risk Analyst experience
- Demonstrate advanced ability to perform day to day fraud investigation and risk activities as assigned for the company's acquiring and ACH portfolio
- Basic understanding of financial statements and credit reports
- Advanced knowledge of the Visa/MasterCard and NACHA rules/regulations
- Possess the ability to de-escalate difficult situations
- Demonstrate a strong understanding of fraud, chargebacks, reason codes and other payment-related procedures
- Ability to educate the merchant base on fraud prevention best practices
- Ability to communicate with customer service, underwriting, sales representatives and other internal departments as needed
- Demonstrate advanced knowledge of risk exposure and potential risk calculation
- Ability to work with team members by assisting in day to day department discussions
- Ability to resolve complex problems with minimal guidance
- Excellent writing, interpersonal and communication skills
- Ability to excel in a fast-paced environment with multiple priorities
- Advanced knowledge of Windows/PC including Excel and Word
2
Senior App Support Specialist Resume Examples & Samples
- Work directly with business partners to build, test and maintain efficient Longview solutions per business requirements
- Support monthly, quarterly and annual financial closing (month close), forecasting and budgeting processes within multiple Longview reporting systems for financial consolidation
- Major support functions include but are not limited to
- Configuring Foreign Exchange and maintain translation settings and rates including constant rate reporting
- Set up and manage international allocations and look to continuous process improvements
- Defining data areas, assigning Owners and Approvers, and deploying Approval Workflow processes
- Creating Server Rules – Event, Model, Query, Validation and Rollup
- Create, publish and format reports and maintain Smart Client data grids. Fine tune reports for best user performance
- Coding Data Import, Export, Procedures using LVIS
- Run budget and estimate copy processes (Snapshots etc.)
- Maintain user security for global user, systems data structures, system attributes and hierarchies
- Contribute to the success of the Longview system support team by making recommendations on improving internal processes and workflows- both technical and business
- Maintain documentation on key Longview systems, applications and business processes
- Support SOX testing requirements for Longview system
- Participate in special projects in the capacity of SME
- Train user groups in application functionality
- 3 years’ experience in Finance, Accounting or Information System department in a Analyst role that provides end user support
- Must have 2+ years of experience using Longview (Khalix) and or Hyperion or similar Multi-Dimensional tool and systems for Planning, Analysis and Management Reporting etc
- Undergraduate degree in Finance, Accounting, Information Technology or related area is required. Graduate degree or MBA is a plus
- Experience with Windows Office applications along including advanced Excel skills (including macros) is required
- Experience working on an end to end application build project is a big plus
- Business analysis and documentation experience preferred
- Strong written, verbal skills and analytical skills
- Exceptional interpersonal skills with ability to work as a team or independently
- Understanding of accounting concepts
3
Senior A / P Support Specialist Resume Examples & Samples
- Manage the global corporate and purchasing card program for US and Canada based employees including: issuance, renewal, modification, cancellation, records retention, Oracle linkage, distribution lists, and customer service (credit limit increases, policy interpretation, exception transaction processing, etc.) while maintaining audit controls
- Manage centralized mailbox to track employee inquiries related to Corporate Card and Purchasing card activities
- Reconcile central travel account statements in the iExpense application
- Auditing card program reconciliations; ghost purchasing card reconciliations; and auditing expense report violations in the iExpense application
- Keep the card program website current and answering questions pertaining to content
- Interact with cardholders and other finance groups, including Global Sourcing, Accounts Payable, Data Maintenance, IT, HR, and Products and global card administrators, to support questions related to corporate and purchasing card transactions
- Provide knowledge of Visa policies and procedures, supporting cardholders and general employee based on Travel and Entertainment related items and Purchasing Card related items
- Participate in global card program and system rollouts including user testing, communications and training
- Experience working directly with Corporate Card and Purchasing card programs
- Experience working with all levels of the organization with proven ability to interface well with all leadership levels
- Proven experience working in a fast paced environment with changing priorities
4
Senior Application Support & Deployment Support Specialist Resume Examples & Samples
- At least 5 years experience in JCL, JES3, ISPF/TSO, $AVERS, RACF, TWS, DB2, IMS, JCL Standards, JCL Plus & JCL Editing, and executing system test and production JCL/TWS jobs
- At least 10 years experience in Rexx/TSO/Clist/Scripts, SSH Key Generation
- At least 10 years experience in WAS Application deployment of Java components, MQ, binding of DB2 Programs and Promotion of Programs
- At least 10 years experience in SCLM, PSB, and DBD Generation
- At least 10 years experience in providing after hours batch processing support in complex cross-platforms financial appliaciations
5
Post Trade It-senior Production Support Specialist Resume Examples & Samples
- Level II / Level III (SME) support of various regional and global cross products application
- Supervision of offshore Level I production support
- Effective verbal and written communication with user community and other IT areas (DBA/Development/SA groups)
- Manage targeted projects when needed (i.e. server migrations)
- Ensuring that applications are functioning as expected and are meeting the agreed upon performance level agreements
- Ensuring that all processes within the applications are functioning correctly and batch jobs running according to expected schedules
- Establish and maintain batch monitoring capability using available mechanisms
- Investigate and resolve issues raised by users
- Proper, timely escalation of production incidents to third line support for resolution
- Incident and Problem management - Track all issues raised with the support desk; management reporting; trend analysis, answer emails, and phone calls
- Proactively work to improve the production environment
- Liaising with other IT groups to resolve issues across system boundaries
- Liaising with developers and 3rd party vendors for core bug fixes
- Work closely with all off-shore resources; manage smooth support transition under “follow the sun” global support model
- Manage Hardware environment and support teams for supported applications
- DR and BCP testing for supported applications
- Perform Health checks and occasionally support weekend deployments
- PL/SQL (in either Oracle or Sybase)
- Unix (including Unix Scripting)
- Calypso knowledge is advantageous
- Perl is advantageous
- Wily Introscope is advantageous
- Java is advantageous
6
Senior Systems Specialist Production Support Resume Examples & Samples
- The incumbent must have an excellent working knowledge in the following operating systems and technologies: Red Hat Enterprise Linux, Sun Solaris, Lenovo/Cisco/Sun hardware, NIS, DNS, LDAP, NFS, Apache ,Websphere application server, Websphere MQ, Tomcat, Web proxy, Citrix on Unix and Veritas products (Volume Manager, File System, Netbackup, Clustering),monitoring tools, shell scripting, and Tidal Job Scheduler would be an asset
- Working knowledge of Hadoop ecosystem is an asset
- Working knowledge of the following databases is an asset: Oracle, Sybase
- Working knowledge of LAN/WAN environments and protocols
- Requires a minimum of 5 years job related experience and possesses analytical and proactive problem solving skills. Expert understanding in area of specialty
- Ability to work with non-technical users
7
Senior Risk Support Specialist Resume Examples & Samples
- In addition to the responsibilities of an I2 Customer Service Representative a Sr. Customer Service Representative is also responsible for
- Initiating fraud and non-fraud dispute claim for cardholders
- Consistently execute processes to minimize errors
- Research and analyze transaction patterns to determine dispute type
- Clearly educate cardholders on the dispute process, timeframe and provisional credit guideline
- Efficiently document fraud and non-fraud cases with detailed notes regarding the case and the action taken
- Properly 'status' Lost/Stolen calls for fraud dispute scenarios and replace card when applicable
- Accurately identify and service various program/client-specific programs
- Effectively back-up additional skillsets (Prepaid, Mobile, HCCA, Falcon, Visa Savings Edge, etc)
- Must possess a clear speaking voice and strong verbal communication skills
- Ability to multi-task and make decisions quickly based on the customer's needs
- Ability to handle difficult calls in a professional manner
- Requires accuracy and attention to detail
- Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis
- Knowledgeable of the payments business and VISA operating procedures after the training class
- Basic PC skills in a Windows environment; however strong keyboard skills are required
- Able to navigate through the internet
- Able to work any shift (1st, 2nd or 3rd shift available)
8
Senior Branch Support Specialist Resume Examples & Samples
- Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries
- Researches client and security information through the back office system
- Processes and follows up on client documentation for proper maintenance of accounts
- Prepares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients
- Creates and maintains records and files
- Ensures required client paperwork is current with firm and industry requirements, rules and regulations
- Maintains databases and creates reports using portfolio software programs
- Assists Financial Advisors with marketing efforts including seminars, etc
- Receives and processes securities
- Receives cross-training and assists with other operational functions as required
- Performs other duties and responsibilities as assigned
- Company's working structure, policies, mission, and strategies
- General office practices, procedures, and methods
- Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
- Analyzing to be able to research account information
- Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
- Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels
- Use mathematics sufficient to process account and transaction information
- Work independently
- Provide a high level of customer service
- High School Diploma or equivalent and one (1) to five (5) years securities industry or related work experience preferred
9
Investor Support Senior Specialist Resume Examples & Samples
- Requires FINRA series 7 and 63 or 66 licenses
- Requires 2 years of financial industry experience
- Must be willing to work in a Call Center environment
- Requires excellent customer service and verbal communication skills
- Prefer substantial knowledge of equity and option products, economic releases and their impact
- Action oriented - should be motivated by challenging opportunities and thrive in fast paced environments
- Composure - must be cool under pressure and in challenging situations and respond in a patient and professional manner
- Decision quality - must make consistently good decisions using blend of knowledge, experience and analysis
- Ethics and values - must act in accordance with an appropriate set of core beliefs and within JPMC's personal code of conduct
- Compliance - must be able to work effectively within numerous internal and external rules, policies, and procedures in this highly regulated industry
- Prefer Bachelor's degree or equivalent work experience
10
Senior Mortgage Support Specialist Resume Examples & Samples
- Reviews application packages to verify completeness of data needed to disclose the initial Good Faith Estimate (GFE) and Truth in Lending (TIL) and all other applicable disclosures
- Sets up each loan file and coordinates efforts with the appropriate parties to ensure accurate and timely completion of required documents
- Reviews the set-up sheet and loan application per established procedures
- Inputs loan information into the loan origination system
- Verifies accuracy of all data contained within the content of the disclosure documents, including the Truth in Lending and the Good Faith Estimate and the Uniform Residential Loan Application (1003)
- Prepares and mails all initial client disclosures and re-disclosures
- Requests services via third party vendors such as Title and Escrow
- Orders all property appraisals and flood hazard determinations through automated RIMS System
- Works directly with Attorney in table funding states to obtain closing fees and state specific requirements,Queues or provides notification of new loan assignments to the appropriate parties(RLC, Underwriter, Processor, Rate Lock Desk, RLD Conditions Desk)
- Receives, updates system and processes incoming supporting loan documents and distributes to assigned Processor or Underwriter
- Converts hard copy documents to electronic format; prints, processes and reviews to ensure quality of all documents
- Reviews to ensure quality of all electronic documents
- Queues or provides notification of receipt to the appropriate Processor or Underwriter
- Updates system that loan documents have been received and submitted
- Prints, uploads and mails evaluations/appraisals to the Client following established procedures and regulatory requirements
- Images all closed files and trailing documents
- Updates System(s) with appropriate data
- Adheres to established CNB Credit Policy/Guidelines
- Ensures compliance with bank and statutory/regulatory guidelines
- Meets continuing education requirements
11
Senior Order Screening Support Specialist Resume Examples & Samples
- Mentor Order Review Specialists during high volume and peak season
- Meet with Merchants to provide Screening Management process and trends
- Participate in Merchant performance conference calls
- Utilize several computer programs and tools to assess risk of on-line transactions
- 2-4 years of merchant support or fraud detection experience
- Requires accuracy and attention to detail
- Must be able and willing to learn new processes and procedures
- Ability to function effectively and self-manage in a fast-paced, ever changing work environment with multiple priorities
- Weekend work required
12
Apps Support Senior Tech Specialist Resume Examples & Samples
- 5+ years Cisco video conference industry experience
- Solid understanding of network infrastructure including routers, switches, and IP addressing including gateways and subnet masks and network capacity
- Knowledge of managing Cisco video endpoints via Cisco TMS and/or Cisco CUCM
- Knowledge of HDMI and VGA extender devices such as Extron or Crestron
- Knowledge of AMX panels for use in controlling in room peripherals such as lighting and motorized shades
- Strong oral/written communication skills with the commitment to document best practices, operations level guides, and excellent client support skills
- Plus: Experience with design/implementation of video conferencing architectures
- Plus: Experience with working with third party integrators and managing multiple concurrent projects
13
CIO Support Consulting Specialist, Senior Resume Examples & Samples
- 5+ years of experience with preparing budget related briefings, spreadsheets, and point papers on a wide array of topics in preparation for Program Objective Memorandum (POM) activities and Offset Drills
- 5+ years of experience with conducting reviews and providing analysis of all related Joint Capability Integration Development System (JCIDS) initiatives and associated documents, including Initial Capabilities Documents (ICD), Capabilities Development Documents (CDD), Capability Production Documents (CPD), Joint Operation Concepts (JOC), and Joint Functional Concepts (JFC)
- Active Secret clearance
- HS diploma or GED with 15+ years of experience in IT Transformation efforts, BA or BS degree with 12+ years of experience in IT Transformation efforts, or MA or MS degree with 10+ years of experience in IT Transformation efforts
- Experience with the DoD Human Resource Management (HRM) life cycle
- Knowledge of Navy HRM IT systems
14
Senior Cyber Analysis Support Specialist Resume Examples & Samples
- Shall have a minimum of eight continuous years of work experience in intelligence analysis or a related field, or a combination of a minimum of five continuous years of work experience in intelligence analysis or a related field and a Bachelors degree in an applicable (math, science, computers, engineering) field. Work experience shall include five years of Intelligence Community or related experience in intelligence analysis
- Shall have demonstrated expertise with relevant CNO and SIGINT tools and databases used for the customer mission, and communications skills that include the ability to provide formal documentation of analysis and/or research results. Shall be considered a Subject Matter Expert in one or more fields appropriate to Intelligence Analysis or Computer Networking technologies, and be able to serve as a Subject Matter Expert for working groups and meetings with partner organizations/agencies
- Shall have demonstrated expertise in analyzing intelligence information and technical data, analyzing exploitation opportunities, documenting information and processes, gathering intelligence information, interpreting analytical results, performing internet research, writing and editing skills at a technical/professional level, and managing internal and external customer relations. Shall be an effective writer and verbal communicator
15
Cyber Analysis Support Specialist, Senior Resume Examples & Samples
- Analyst will provide support and write tasking and collection requirements for specific Signals intelligence collection systems
- Develop an agile responsive strategy for coordinating and evaluating tasking of systems and sites
- Work experience must include 8+ years of Intelligence analysis experience within the DoD/IC
16
Senior Cyber Analysis Support Specialist Resume Examples & Samples
- Conduct research and evaluate technical and all-source intelligence with specific emphasis on network operations and cyber warfare tactics, techniques, and procedures
- Researching and analyzing data using available and appropriate analytic tools
- UNITED STATES CITIZENSHIP IS REQUIRED. THIS POSITION REQUIRES AN ACTIVE TOP SECRET/SCI WITH POLYGRAPH CLEARANCE
- Bachelor's degree in Liberal Arts/Sciences (or related field) and/or equivalent formal military training and 9+ years of related experience
- Work experience must include 6+ years of Intelligence analysis experience within the DoD/IC
17
Production Cell Support Specialist, Senior Resume Examples & Samples
- Performs updates to restore and maintain the overall health of NGA IT services
- Conducts updates to the electronic dashboard and associated components
- 13-15 years w/High School Diploma
- 07-09 years w/Bachelors Degree
18
Senior Specialist Field System Support Resume Examples & Samples
- Quality, Compliance and DBS champion in all aspects of the job
- Provide advanced technical and troubleshooting support, both on-site and remote phone support, to field Applications and Hardware Specialists on Automation
- Assists in procedure, documentation and technical standards development
- Senior Mentor of field personnel on released Automation systems
- Proactively makes recommendations for future improvements, exercises judgment within defined procedures and practices to determine appropriate action; and implements those actions accordingly
- Works collaboratively across the business units to build partnerships with OEM, marketing, service, and sales teams to ensure high customer satisfaction
- Provides DBS leadership that engages and leverages necessary support across functions to execute Action Plans for continuous improvement
- Is viewed as a technical leader, self-motivated and team player by peers, co-workers and supervisor(s)
- Bachelor’s degree in electronics preferred, Associates degree required
- Minimum combined experience of 8 years in diagnostic laboratory field service with 5 + years in Laboratory Automation experience
- Proven ability in written and verbal communication and facilitation skills
- Ability to lead, influence and collaborate across business functions
- Willing and able to work out of home based office
- Willing and able to travel at least 80% of the time on short notice (1 day)
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Proven methodical problem solver. Proficiency with DBS - PSP preferred
19
Production Support Senior Specialist Project Resume Examples & Samples
- Coordinate production support incident response with vendor technology and bank technology and operations services teams
- Responsible for defining and Implementing enhanced controls and standards for change management, incident and problem management
- Perform and manage change, incident and problem processes, working closely with a variety of bank technology and business groups
- Evaluate submitted RCAs and identify improvements, follow-up with vendors on RCAs and action items to prevent to lower incidents, improve application stability and availability
- Establish metrics for monitoring system health and integration with Digital Pulse
- Manage programs/projects that require vendor involvement and non-client specific projects
- Coordinate activities with bank application managers and staff
- Work with Application manager and bank TPMs (Technology Project Managers) to coordinate with FIS/SG activities and information sharing across projects
- Coordinate testing across business groups and vendors on implementation of these projects
- Support detailed analysis for project related work
- Support disaster recovery scenario testing
- Performs Disaster Recovery planning and testing, coordinating with other bank areas
- May allocate/coordinate work within projects
- Manages and oversees end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management, estimation, client management, relationship management and other project documentation preparation for projects of medium business complexity (involving multiple systems interfaces that are highly visible to the organization)
- Directs and controls all work performed within the framework of the work structure
- Assists in developing detailed project plans and schedules application/infrastructure projects, including goals, risks and resource allocation
- Contributes to vendor and client relations to ensure that service expectations are developed and met
- Maintains regular contact with internal clients and coordinates and reports on project progress and accomplishments
- Serves as a liaison between clients and internal technical groups to ensure delivery of projects on time, within budget, and to specification
- Manages client expectations and ensures project delivery in conformance with company software development life cycle methodologies
20
Business Support Senior Specialist Resume Examples & Samples
- Conduct customer workshops
- Conducting analyses and feasibility studies
- Scope individual customer requests and plan standardized and tailored solution based on standard software
- Deliver DM< services in collaboration with other service and development colleagues
- Contribute to DM & LT solution (service and software) development & standardization
- Roll in of new requirements
- Service Delivery feedback
- Support customer opportunity engagement phases
- Master degree or equivalent
- Experience in ABAP and development activities and development support during large implementations
- Experience in working in an international environment
- Minimum of 3 to 5 years’ work experience in one SAP ERP Solution or module (e.g. as a functional consultant with technical skills (SAP data model, ABAP)) or a minimum of 3 to 5 years’ experience in Data Transformation projects and solutions (SAP LT, DM< Services or EIM Solutions)
- Knowledge of ABAP and data structures / architecture of related functional area
- Knowledge and experience in executing data migration and conversion projects, various data migration techniques and approaches
- Experience in BW, CRM, SRM or Industry Solutions is a benefit
- Experience in international customer projects
21
Senior Mainframe Support Specialist Resume Examples & Samples
- Is responsible for proprietary NCM/OMC components: NCM Automation Server, OMC Workstation and NCM Escalation System
- Is responsible for software automation integration of the mainframe system to external systems in the enterprise; BMC Atrium Orchestration and related automation services (BPPM, BBSA), BMC Remedy, and Tandem automation
- Provides representation and consultation in planning and project forums to ensure automation requirements are included in production implementation
- Adheres to standard ITIL Change and Problem Management processes for implementation and support
- Identifies and avoids any potential bottlenecks that might present a threat to system security or user services
- Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 6-10 years experience in Banking applications or software support environment
- Demonstrates skills in the NCM/OMC programming languages, Assembler, C, Java, and scripting languages for mainframe, Windows, and Linux
- Demonstrates applied skill in one or more of: debugging techniques, online text editor or system interface tools; system design, data access methods, software maintenance practices
22
Senior Counter Intelligence Support Specialist Resume Examples & Samples
- Education – Government CI credentialing course
- Experience – Eight years experience with former MOS 18F, 35L, 35M, 351L/M, 97B, 97E, 35E, or civilian 1811/0132 badged and credentialed CI Agent or DoD joint service equivalents
- Special skills or qualifications
- Education – Bachelor’s Degree
- Working knowledge of Afghan culture
23
Technical Support Specialist Senior Resume Examples & Samples
- High School Diploma or equivalent with eight plus years of technical support or related experience
- Possess demonstrable ability to provide direct customer support to several levels of internal and external personnel
- Good written communication skills in order to provide customer management briefs on support activities
- Outstanding empathy for customer issues
- Extensive experience in operating in compliance of Export / Import Regulations and policies
- Experience in providing remote customer support, by E-mail, phone and proprietary customer support tools
- Technical proficiency with Microsoft Office software suite of tools
- Demonstrable proficiency with software systems in general, including general networking concepts necessary to interact with systems at remote locations
- Possess ability, or become proficient in use of relational database utilities to query information for routine analysis and reporting
- Prior experience in the use of common relational database query tools/language such as Structure Query Language (SQL)
- Prior experience in the application of SQL and other commercial tools for accessing Oracle Relational Database(s)
- Demonstrable comfort with working large sets of data and aggregating data in various methods to detect non-conformance to various criteria (rules)
- Familiarity with existing Raytheon proprietary systems and procedures – especially those relating to Computer account access, network access, and Export / Import policies and procedures; the aforementioned necessary to perform work described for this position
- Prior experience or knowledge with the components of the Patriot Missile or HAWK Missile systems
- Prior experience in the use of the following Raytheon proprietary systems: Patriot Information Management System (PIMS), Automated Logistics Control System (ALCS)
- Raytheon information systems which track configuration of manufactured missile components (TRACE, CABS, PRISM)
- Prior “Helpdesk” functional experience in support of remote customers and the tracking, cataloging and reporting of customer issues
24
Senior Product / Technical Support Specialist Resume Examples & Samples
- Receive and efficiently answer complex customer inquiries and requests regarding products, orders, pricing and other services offered by Garmin
- Must display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
- Accurate and timely entry of orders and disposition and note customer contacts
- Remain current on changes in policies, procedures, and product offerings
- Develop and maintain department and company image and philosophy to the public
- Demonstrated knowledge in the specifications, capabilities and operation of Garmin products
- Must meet or exceed departmental goals and metrics
- Timely completion of complex tasks and/or projects
- Reconciles complex problems and determines and communicates root cause
- Thoroughly documents work in an organized and timely manner
- Serves as a subject matter expert and demonstrates enthusiasm for a particular product line
- Demonstrates sound judgment and ownership in reconciling advanced problems and difficult customer issues, determines and communicates root cause, and develops corrective action plans which address systemic issues
- Independently determines general approach and specific solutions to technical problems
- Works collaboratively and professionally in a team environment with other Garmin associates to achieve goals
- Shares knowledge and advises team members who are learning products and processes, including serving as a mentor as needed
- Ability to demonstrate technical aptitude verbally and through written correspondence
- Ability to work assigned schedule on a reliable and predictable basis
- Demonstrates exceptional knowledge of databases
- Demonstrates ability to perform individually or in a group on assigned activities
- Ability to acquire product knowledge required to perform essential functions of this role
- Demonstrates effective verbal, written, and interpersonal communication skills including proficient ability to communicate clearly and effectively in a group setting
- Demonstrated ability to serve as a knowledge leader
- Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
25
Senior Specialist Affiliates Support & Analytics Ecom Resume Examples & Samples
- Be responsible of the affiliate recruitment on a day to day basis in our European markets for the adidas and Reebok brands to meet KPIs and customer acquisition goals
- Establish long term effective relationships with our key affiliate publishers
- Drive innovative campaigns with our new or existing affiliate and CSE partners in order to support acquisition of new customers
- Liaise with internal teams to ensure affiliates are supporting wider corporate objectives
- Drive testing, reporting, optimisation and analysis on affiliate marketing to identify key levers and opportunities for improvements
- Bachelor or Master degree required, with 1-2 years affiliate marketing and/or feed management experience (agency or client side)
- Strong communication skills: written & oral and ability to quickly build strong relationships
- High attention to detail; strong analytical skills and excellent organizational & planning abilities
- Proficient in written & spoken English, an additional European language be beneficial
26
Business Support Senior Specialist Resume Examples & Samples
- Conduct evaluation of customer requests to define and construct the solution offering tailored to the specific requirements
- Support big or strategic projects
- Engage and levera
- Business development skills – understand customer’s pain points and present DM< solution
- Solution design and basic architecture skills
- Customer focus, ability to handle conflicts, organizational skills
- 'Make it happen' and 'Fighter' attitude, hands on approach
- Knowledge and experience in executing data migration and conversion projects, various data migration techniques and approaches, data management topics like master data governance
- Excellent communication and presentation skills in English (other languages would be an advantage)
- University degree or equivalent work experience
- Solid knowledge in an SAP solution and respective business process understanding
- Project management, Enterprise Architect, Business Consulting skills plus
- WORK EXPERIENCE
- Minimum of 3 to 5 years’ work experience in one SAP ERP solution, BW and/or module (e.g. as a functional consultant with technical skills (SAP data model, ABAP)) or a minimum of 3 to 5 years’ experience in data transformation projects and solutions (SAP LT, DM< Services or EIM Solutions)
- Fundamental knowledge of, and implementation experience in ERP FI, CO, LO, SD or MM modules and/or BW
- Experience in BW is a benefit
- Experience and proven track in customer interaction and international projects
27
Senior Specialist, Data Analytics & Support Resume Examples & Samples
- Researches, synthesizes, and assembles information from numerous sources for the preparation of reports, toolkits and guidebooks
- Manages data entry and retrieval in a variety of fundraising software platforms
- Assists in the coordination and distribution of documents and published materials as needed
- Designs and compiles sophisticated and succinct presentations for both internal department needs and external audiences
- Assists with tracking efforts associated with project management in key areas
- Provides high level administrative support for workgroups and subcommittees
- Provides assistance in fulfilling data and reporting requests in coordination with the Sr. Director of Development Operations
- Assists in responding to internal and external inquiries including those by phone or email
- Coordinates correspondence to donors, volunteers, committee members and chapter leaders
- Manages tracking and completion of donor related correspondence
- Provides support with high level administrative tasks for the Chief Development Officer
- Interfaces with the Sr. Director of Development Operations to provide assistance in budget preparation and variance reporting
- Assists with special projects and events as needed
- Assists with coordinating and managing logistics for key meetings, including communication with meeting participants
- Investigates and implements solutions associated with specialty requests
- Other assignments as requested by the Chief Development Officer
- Minimum of a bachelor’s degree from an accredited college or university
- 2+ years experience with fundraising event production, preferably in the nonprofit sector
- 2+ years experience providing high level support to multiple executives
- Advanced knowledge of Microsoft Excel, PowerPoint and Word, required
- Functional fluency with donor databases such as Team Approach and Luminate strongly preferred
- Alternatively, candidates with a keen desire and ability to quickly learn new software may also be considered
- Ability to interface with multiple stakeholders of all levels with tact and diplomacy
- Demonstrated ability to gather, analyze, and summarize information concisely and accurately
- Excellent writing, proofreading and verbal communication skills, with minute attention to detail
- Proven self-starter, with the ability to think critically and take proactive action
- Team player who is willing to pitch in and help as needed
- Ability to meet deadlines and maintain confidentiality
- Some evening and after hours work may be required
- Estimated overnight travel is under 5%
28
Senior Microsoft SQL Support Specialist Resume Examples & Samples
- You will provide technical support for B2B integration and the Direct application, a proprietary Dimension Data e-procurement tool
- You will act as Tier 3 Support Specialist, accepting tickets from Tiers 1 & 2
- You will perform the necessary steps to clarify the issue/requests, and act on them accordingly. This may involve troubleshooting at application levels, in databases, on windows servers or network connections
- Provide Tier 3 support; write SQL scripts to generate reports for customers and management; and run massive data updates to support business needs
- You will provide customers with updates on the progress, and using discretion to escalate as appropriate to resolve customer issues within defined SLA and OLA timeframes
- Participate in windows server maintenance including patching and other activities to provide support for IT infrastructure. Certain maintenance work will be during weekends
- Provide on-call support during weekends on a rotating schedule with a team of Tier 3 support engineers
- Manage, maintain, and update technical documents for the team
- Flexibility of time may be necessary depending on user and system requirements
- 3+ years’ experience with MS SQL Server 2008 / 2014 with strong SQL scripting skills
- 3+ years’ experience with MS Windows Server 2008 / 2012, and IIS 7.0/7.5/8 server platforms
- Understanding of networking basics
- Experience with maintaining production servers and complex systems in large enterprise environments
- Familiarity with MS SQL Cluster and Windows 2008 / 2012 clusters is a plus
- Experience with BizTalk is advantageous
- Flexibility, willingness to be available after hours on an emergency basis as needed
- Experience on ticketing systems for customer service
- Ability to conduct technical investigations independently
- A self-starter with ability to identify areas of need and act autonomously to resolve
- Ability to manage multiple tasks and priorities
- Excellent interpersonal, communication, and customer service skills
- Ability to work with multiple teams and maintain good relationships
- Ability to work with customers professionally and efficiently
29
Senior Support Specialist Resume Examples & Samples
- Provide process and administrative support to recruiters, candidates and hiring leaders, in addition to collaboration with other departments such as Compliance, HR Records etc
- Manage high volumes of interview scheduling within Microsoft Outlook, for varying levels of positions in a fast-paced recruiting environment
- Utilize Applicant Tracking System (ATS) (BrassRing) for all pre and post offer recruiting processes including Employment Application review, vendor integration submittals for background check and drug testing, training and start dates, communication of final approval and welcome to new hires
- Manage candidate pre-hire process from post offer through background review until boarding
- Serve as candidate’s primary point of contact responsible for collecting all post offer documents, ensuring and verifying candidate record, tasks and documents for accuracy and completeness
- Process travel arrangements, invoices, payment requests and support to departmental projects and task forces as necessary
- Partner with recruiters and Talent Acquisition leaders to organize various recruiting events
- Provide support for On-call BOA function in Canada
- Support various ad-hoc recruiting requests and projects as needed
30
Business Support Senior Specialist Resume Examples & Samples
- Establish the Demand / Workforce Planning Process in GCD
- Support the GCD Teams in the execution of defined workforce plans
- Provide Insight to the GCD Mgt. Team on historical Planning Results and derive relevant action items
- Establish a rolling demand/Workforce planning process for a short term resource scheduling
- Continuously deriving skill Management adoption needs
- Conduct a close Collaboration with the Integrated Planning Team as well as the Planning Teams of the related areas
- Define Planning process adoptions and requirements towards systems support and closely
- Liaise with IT to implement the necessary system requirements
- Strong collaboration with all related areas e.g. Service Portfolio Management, Global Skill
- Management, GCO Sales, GSS Regions, GPO, Education etc
- Graduation in computer science, economics or engineering
- Profound knowledge of the SAP Services business and the internal SAP processes
- Ability to work under pressure followed by ability to manage conflict and organizational Excellence
- Pro-active driver, team player, results-oriented, with a can-do attitude
- Strong business and commercial acumen
- Works, collaborates and influences key stakeholders across organizational layers and achieves results by taking initiative, setting challenging goals and holding people accountable
- Excellent communication and presentation skills in both German and English, additional language skills will be an advantage
- Candidate should have in depth experience in conducting business planning cross LoB
- 4+ years in similar position, ideally within Services
31
Senior Support Specialist Resume Examples & Samples
- Analyze, troubleshoot and resolve complex issues related to human resource information systems and computer applications providing sound solutions
- Asks questions and listens to customer to understand their needs or requests
- Determines the appropriate answer, response, or solution by interpreting relevant information in light of the circumstance; using customer service and call control techniques
- Resolves issues, both verbally and in writing. Communication channels include telephone, written inquiries, e-mail or other technological interfaces
- Ability to resolve the majority of customer’s requests at > 85% first-call-resolution
- Requests employee information, accesses employee records with HR Applications such as Oracle Taleo, Oracle Fusion, SumTotal and PeopleSoft to resolve and troubleshoot issues
- Utilizes case management and knowledge application for research and documentation to create a ticket for inquiries and issues when answering customer request regarding talent management (recruiting, onboarding, goals and performance, learning and my career bio) questions in a proactive and effective manner
- Facilitate the use of self-service through customer interactions and support to resolve inquiries when applicable
- Reviews and escalates calls through designated channels for follow up resolution and ticket closure
- Maintains a useful working knowledge of HR Processes and procedures that the HR technologies support
- Places follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
- Serves as a technical point-of-contact for assigned functional areas and assists with ensuring data integrity and testing of system changes
- Participates in team or departmental meetings and individual meetings with Supervisor concerning own job performance
- May research recurring inquiries and make recommendations to improve process
- Assists the team with knowledge transfer by cross training other team members
- Enhances team productivity by documenting trends, escalating appropriately, and contributing to methods and procedural documents
- Serves as subject matter expert for issues relating to HR processes and aids in resolving complex issues
- Assist with content and coordination of newsletters and other communications as needed
- Develops, prepares and conducts presentations and/or training as needed (e.g., webinars, onsite customer training, etc.)
- Minimum of 1 year of experience working with HR Systems
- Minimum of 1 year work experience providing service directly to customers
- Strong aptitude for helping customers and a customer experience focus
- Enthusiastic, can-do attitude and personable
- Must be able to work in a help-desk or highly structured environment
- Strong computer and analytical skills and be able to navigate through multiple screens (Must be knowledgeable in Microsoft Office: Outlook, Word, Excel)
- Ability to adapt to change
- High school graduate or GED required
- Certified Payroll Professional (CPP), or similar Benefit Certification (PHR/SPHR) preferred
- 3+ years of work experience in a customer service role, not specific to just Call Center
- 5+ years of HR Systems experience
- HR Case Management experience strongly preferred
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Senior Specialist Customer Support Resume Examples & Samples
- Order fulfillment management in related to capacity planning, receiving orders, deliver schedule and change handling, shipping logistics, execution of quotation‘s terms and conditions, account receivable collecting and claim handling
- Cooperate with Account Manager, Customer Service Manager, Fab planning to serve GF clients
- Coordinate or involve Logistics process enhancement and B2B projects
- Resolve production scheduling, shipping or invoicing problems
- Ensure all order to cash issues for the Region are resolved expeditiously
- Ability to multi-task and also provide support to multiple departments globally
- Knowledge in ERP/Oracle Database a plus
33
Senior Logistics Technical Support Specialist Resume Examples & Samples
- Technical support of Americas Logistics and liaison to manufacturing sites, the GBU and our logistics service providers
- Responsible for designing and implementing logistics solutions including multi-modal distribution, Flexi-tanks and rail to bulk transloading operations
- Carrier selection and management to provide safe, compliant, and sustainable solutions for the transport of Albemarle products from and to destinations across North America
- Storage (Bulk, Warehouse) selection to provide viable solution for the third party management of ALB inventory supporting customer and business needs
- Develops and negotiates rates, prepares requests for bids, evaluates proposals, drafts contracts, coordinates legal review and executes final contracts with 3rd party transport and storage partners
- Effectively manage 3rd party partner performance and supplier relationships
- Support Order-to-Cash (OTC - Customer Service) and Site Logistics to resolve service and performance issues with Albemarle providers of storage and transportation services
- Investigation and root cause analysis of incidents reported in the Customer Feedback and Supplier Non-conformance systems to drive continuous improvement in service and performance of 3rd party partners
34
Senior Accounts Support Specialist Resume Examples & Samples
- Respond to complex enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letter
- Act as the Accounts product champion within the support team and maintain expert knowledge of the software
- Be the escalation point for other team members on complex queries and be the liaison between Support and Development for the product
- Ensure, where appropriate, information gained from handling supports queries is promoted to our knowledge base and communicated to interested parties
- Quick Learner
- Experience of working in a customer support role
- Accounts background (industry or practice) – focusing on Accounts preparation
35
Product Support Specialist Senior Resume Examples & Samples
- Bachelors Degree with 3+ year(s) experience or equivalent work experience in related field
- Detail oriented with flexibility as appropriate
- Analytical thinker capable of problem identification and resolution
- Strong organization skills with the ability to operate in a fast-paced, time-sensitive environment
- Ability to understand complex financing transactions
- Ability to handle transactions on a daily basis with limited instruction
- Ability to communicate professionally and concisely to individuals in various levels of the organization
- Understanding of accounting basics
- Advanced Microsoft Office Suite Skills (i.e. Access, Word, PowerPoint, Excel)
- Excellent PC skills, with an aptitude to learn new computer applications, reporting software, and databases
- Previous commercial loan experience
- Basic understanding of tax-exempt financing
- Experience reading and interpreting legal documentation
- Previous compliance experience or exposure
36
Senior Commercial Product Support Specialist Resume Examples & Samples
- Act as primary point of contact for select distributors and their Commercial Parts Managers or Commercial Parts Sales personnel in the following areas
- Knowledge of commercial HVAC products or parts required
- Experience with the quoting process, including researching, analyzing, reading and interpreting blueprints and drawings, and providing timely responses
- Experience with the following Carrier systems preferred: Sales-Force CRM, C10& EPIC
- Customer service experience a plus
- Ability to work autonomously a well as with internal teams to solve problems
- Focused on results and outcomes
- Strong organizational skills; ability to manage multiple projects and priorities with a sense of urgency
- Follow-up and follow-through skills
- Strong communication skills including the ability to interact with suppliers customers and internal departments (Engineering, Product Management, Customer Service, e.g.)
- Mathematical aptitude to accurately calculate gross margin, e.g
- Demonstrated ability to desire to recognizes and implement process improvements
- Proven problem solving ability
- Proficiency in Microsoft Office, especially Excel and Access
37
Senior Project Specialist, Business Support Resume Examples & Samples
- Lead cross-divisional initiatives to innovate and integrate systems, tools and processes to ensure our branch teams can effectively deliver and support products to meet our client's needs
- Manage vendor relationships, ensuring the delivery of high quality systems, tools and support
- Identify, monitor and mitigate business and regulatory risk to ensure we have business continuity planning for our systems and tools
38
Senior Unix Product Support Specialist Resume Examples & Samples
- 15% - Support & Enablement
- 40% - Delivery & Execution
- 2-4 years of relevant work experience
39
Senior Application Support Specialist Webmethods Resume Examples & Samples
- Prioritizes requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs and current processes and procedures
- Testing and deployment of new application versions
- Strong analytical thinking
40
Senior Service Line Specialist FMS Tech Support Resume Examples & Samples
- Maintain safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concerns
- Performs all duties as assigned and adheres to TEAM's Core Values of
- Teamwork – Global teamwork and collaboration
- Interface with client and branch management to coordinate workflows and establish technical requirements in relation to Field Machining Services
- Preparation and planning of onsite work requirements and guidance to field service technicians to ensure duties completed accurately
- Determine specific task requirements including identifying potential hazards through the use of risk assessments
- Review and inspect client assets and internal tools and equipment for scope appropriateness
- Manage, develop, train and coach TEAM technicians and customer personnel on the requirements of successful deployment of specialized solution on the project
- Ensure compliance with TEAM and client procedures and philosophy
- All FMS work
- Job walk and job scope
- Identification and resourcing of specialized FMS opportunities
- Review client drawings and draft appropriate solution drawings
- Developing models in appropriate systems (CAD and or 3D models)
- Good educational background (High School Diploma)
- Strong computer skills, (CAD, Solid Works, Microsoft)
- A safety qualification (OSHA)
- TWIC
- Experience of working on, supervising or managing field machining projects
- Good understanding of the principles of in situ machining is required
- Review models, P&IDs, Isometrics and other engineering drawings
- Ability to work under extreme pressure, tight deadlines and constantly shifting priorities due to changes to the original schedule
- The ability to manage multiple client relationships and develop win - win outcomes with customers
- Use of Microsoft Office Packages including Outlook, Word, Excel and PowerPoint
- Detailed knowledge of the full range of TEAM FMS Services
41
Asset Management CWM Senior Support Specialist Resume Examples & Samples
- Working knowledge of Microsoft Office applications (i.e. Excel, Word, Outlook, etc.)
- Familiarity with handling documents and managing own desk files
- Ability to consistently maintain department performance levels
- Financial Services or Investment Industry background is a plus
- Highly motivated to learn new processes and procedures
- Flexible, positive attitude in a team member environment
42
Senior IT Application Support Specialist Resume Examples & Samples
- Engage with business stakeholders throughout the ticket lifecycle
- Coordinate and work with Vendors for 3rd Party application issues ( such as SFDC, Workday etc)
- Password change activities for Applications
- Coordinate with QA & RTP teams for testing and deployment
- Maintenance & downtime communicate and coordinate with stakeholders
- Provide Month end and Quarter end support activities to Business users
- 5 to 7 years of experience with IT applications
- 3+ years of hands on enterprise scale application sustainment experience
- Complete understanding of Incident management life cycle process
- Strong experience in Weblogic and Tomcat application servers
- Strong experience in Atlassian tools stack like Jira, Confluence, Bitbucket and Fisheye-Crucible applications
- Strong experience in Unix/Linux/Windows operating systems
- Ability to delight customers by providing outstanding application support
43
Senior Business Control Specialist Consumer Specialty Servicing & Support Resume Examples & Samples
- Engage with and coordinate LOB process owners and subject matter experts as well as Risk and Compliance partners in the development/update of process maps, controls and metrics, including applicable procedures, policies and regulations, and identifying key process risks, gaps and/or improvement opportunities
- Collect and analyze process data in order to monitor and test the effectiveness of key controls
- Assist in the development and maintenance of metric reports and scorecards
- Support the maintenance of process inventory records, including the development and submission of appropriate change requests through Process Governance
- Identify and escalate risk and assist in the remediation of issues or Audit findings
- Provide support in the completion of Risk and Control Self Assessments (RCSA) or other process or business control assessments
- 3-5 years of process design or business control experience
- Process mapping and data analysis experience
- Must have desire and ability to learn new technology tools and applications
- Strong communication skills and “How” competencies to effectively work with process owners, process designers, and business partners
- Bachelor’s degree in related field or equivalent experience
- CMS and/or OCP/FALCON/HOC user experience
- Working knowledge of Consumer Banking related Policies and Regulations
- UCRA (Universal Change Risk Assessment) experience a plus
44
Senior Counter Intelligence Support Specialist Resume Examples & Samples
- Education – Government CI credentialing course such as CI Special Agent Course (CISAC) OR other accredited DOD credentialing course
- Experience – At least Eight (8) years experience with former MOS 35L, 351L, 97B, 35E, 35M, 351L/M, 97E or civilian 1811/0132 badged and credentialed CI Agent or DoD Joint Service or other Service equivalents such as 18F = SF INTEL NCO or 180A SF WO with ASOT-III, USAF 7XOS1 – Special Investigator (SI) 0211 Counterintelligence/Human Intelligence (CI/HUMINT) Specialist
- Clearance – Secret
- Deployed experience in the CENTCOM AOR
45
On Call Epic Support Specialist Senior Resume Examples & Samples
- Associate's degree, certification in clinical discipline (e.g. nursing, respiratory therapy, medical assistant, surgery technician, pharmacy technician) or two years IT, healthcare, or customer service experience
- Bachelor’s degree with one (1) year of applicable work experience -or-associate's degree and two years of applicable work experience -or- certification in clinical discipline and two years of applicable work experience -or- five years (5) of applicable blended work experience in a position with equivalent primary duties
- Two years customer scervice experience within an information technology, informatics, healthcare, or business management
46
Software Senior Support Specialist Resume Examples & Samples
- Fluency in additional EU languages (French, German, etc.) is a plus
- Minimum of a BS degree in IS/IT related disciplines
- Strong organizational and written skills
- Internal & external customer service focus
- Problem solving & attention to detail
- Ability to resolve issues and escalate within the organization, as necessary
- Proficiency with SQL, SQL Management Studio, MS SQL Server, ASP /.NET programing, XML, MS Office Suite, MS - Server & web applications
- Oracle database management is a plus
- Will be required to master Wercs proprietary software package
47
Technical Support Specialist Senior / Level Resume Examples & Samples
- Experience providing technical support to end users on various devices, operating systems and peripherals Experience in an Enterprise IT group preferred
- A+, MCSE: Desktop Infrastructure
- Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways
- Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions
- Supervision - Proposes methods and procedures on new assignments. May be informal team leader
- Windows Experience - Experience with Windows XP, 7, 8; and Apple IOS
- Systems Experience - HP Printers, Microsoft Office, Lotus Notes, Attachmate Extra, Symantec Antivirus, SCCM
- Varying Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC
48
Senior ERP Application Support Specialist Resume Examples & Samples
- Provide functional support for Oracle EBS Financial modules (mainly on General Ledger, Fixed Assets, SLA) for North America
- Analyze, design, configure and test Oracle Financials enhancements to support business processes
- Lead Oracle General Ledger and Assets projects involving strategy, configuration, implementation, testing, user training and project management
- Liaise across IT domains to deliver Oracle Financials functionality including but not limited to infrastructure engineering, database, security and operations support
- Provide day to day support of the Oracle Financials environment including applying periodic patches, reporting requirements, ad-hoc requests from business and production system support
- Continuously reviews opportunities for improvement in how Oracle Financials platform is leveraged, brings best practices to the forefront, and maintains the Oracle Financial strategy and roadmap
- Must be able to produce detailed system requirements specifications, complex data flow diagrams, test plans, swim lane and process diagrams using standardized documentation methods
- Ensure that proposed solutions comply with the company’s technology direction
- Ensure compliance with company’s change and security policies
- Work closely with Oracle development team in the creation and validation of user interfaces and functional/non-functional requirements
- Provide general technical support for Oracle EBS Financials system and user training
- Late night production support and weekend implementation work will be required
- Demonstrated hands on technical understanding of Oracle Financials concepts in R12 and general module functionality
- Strong finance and accounting knowledge
- Ability to clearly describe end-to-end business processes and the key integration points, work cross-functionally across different business processes within an organization, and knowledge of challenges faced by implementation teams
- Strong analytical, written, and verbal communication skills
- Project Management skills using MS Project
- Must have Oracle Financials R12 implementation experience with a number of Financial Modules such as, General Ledger, Assets, SLA and etc
- Excellent communication skills with the ability to drive consensus and absorb and present complex ideas in a succinct and accurate manner
- Have a team oriented approach
- Minimum 5 years of experience in Oracle EBS Financials. Oracle R12.1 or higher experience is a must
- Minimum 3 years of experience in finance and accounting industry, CPA a plus
- Should have strong English communication and writing skills
- Excellent troubleshooting and problem solving abilities
- Must be willing to work in an energetic, fast paced and team-oriented development environment
- Ability to manage multiple priorities effectively is a necessity
- Functional level support and leadership in identifying and implementing new Financial modules
- Minimum 3+ year TOAD/SQL experience is a must
- University Degree/Preferably in a field related to computer science/software engineering or finance/accounting
- Oracle Financials certification a plus
49
Senior Specialist Virology & Biochemistry Technical Support Resume Examples & Samples
- For candidates with a Bachelor’s degree, a minimum or 7 years of experience in GMP Manufacturing environment, Pharmaceutical/Biological Quality, Operational, Technical or Regulatory function supporting manufacturing or testing operations or related industry experience in a laboratory, manufacturing, science related or regulated setting
- For candidates with a Master’s degree, a minimum or 5 years of experience in GMP Manufacturing environment, Pharmaceutical/Biological Quality, Operational, Technical or Regulatory function supporting manufacturing or testing operations or related industry experience in a laboratory, manufacturing, science related or regulated setting
- For candidates with a Ph.D. degree, 0 years of experience in GMP Manufacturing environment, Pharmaceutical/Biological Quality, Operational, Technical or Regulatory function supporting manufacturing or testing operations or related industry experience in a laboratory, manufacturing, science related or regulated setting
- Demonstrated interpersonal skills including flexibility, collaboration and inclusion skills and ability to work in a team environment
- Demonstrated facilitative leadership skills and able to lead teams to deliver results
- Speaks with courage and candor
- In-depth working knowledge and application of GMPs/GLPs
50
Resource Support Senior Specialist Resume Examples & Samples
- Develop / Design / Deliver product and technical training
- Ensure Quality through Call Monitoring/Coaching of WMCS representatives
- Identify refresher training classes
- Coordinate and oversee mentor/mentee program
- Partner closely with the Knowledge, Quality Management, and Quality Analyst teams to identify training and knowledge needs or gaps
- 1-2 years of training/facilitation experience
- 1-2 years of experience servicing calls for Wealth Management clients
- Ability to work well within a tri-site team
- Detail-oriented
- Subject Matter Expert in banking, brokerage, credit card, and online skills
- Excellent communication skills
- Excellent analytical skills
- Excellent written skills
- Understands "Big Picture" and objectives of GWIM
- Ability to work well independently
- Initiates and builds strong relationships with all levels of the organization
- Excellent interpersonal skills for motivation, persuasion and encouragement
- Demonstrated knowledge of Microsoft Office
- Professional Demeanor: Demonstrating patience, composure, and client service attitude
- Service Adeptness: Comprehend and empathize with client and associate needs, devote time and effort to satisfy the job requirements
- Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems
- Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness
- Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision
- Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
51
Resource Support Senior Specialist Resume Examples & Samples
- Review all content updates from the Consumer Solutions Center Portal for impact to GWIM Client Services
- Review, write and modify content for GWIM Solution Center and/or askMerrill
- Ensure that all changes are updated and communicated to GWIM Client Services timely
- Work closely with partnering LOBs on updates and alerts for shared content
- 1-2 years of experience servicing phone calls for GWIM clients
- Be able to work well within a tri-site team
- Subject Matter Expert in Home Loans curriculums
- Excellent communication, analytical and written skills
- Understands "big picture" and objectives of GWIM Client Services
- Ability to work well independently, as well as in a tri-site team environment
- Be able to make intelligent decisions on content impact
- Service Adeptness: Comprehend and empathize with client and associate needs, devote time and
52
Product Support Specialist Senior Resume Examples & Samples
- Identify process improvement opportunities and automate manual processes when possible
- Troubleshooting and proactive problem solving
- Assist with product release testing
- Communicate enhancements and product changes to sales representatives, account managers and support teams
- Document process flows and write high-level product overviews
- Create and maintain product user guides
- Oversee consistency in documentation and communication channels
- 3+ years experience in technical or business related field
- Strong technical aptitude and technical writing skills
- Self motivated and proactive
- Ability to manage multiple tasks simultaneously in fast-paced environment
