Director, Sales Support Resume Samples

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G Carter

Gay

Carter

83861 Russel Viaduct

Los Angeles

+1 (555) 803 4944

83861 Russel Viaduct

Los Angeles

Phone

p +1 (555) 803 4944

Experience Experience

Houston, TX

Sales Support Director

Houston, TX

Heathcote Group

Houston, TX

Sales Support Director

Provides information to staff regarding expectations, coaches, and manages performance
Strong people manager to lead, motivate and develop the team
Manages key strategic initiatives and business sales operations improvement projects
Manage the direct and indirect rep, account and quota roll processes
Works with the recruitment team to hire the most qualified individuals to fill open positions
Regional and global leader with excellent focus on meeting established goals and objectives
Develops advanced/leading- edge technologies and/or concepts

San Francisco, CA

Director, Sales Support

San Francisco, CA

Bogisich-Sporer

San Francisco, CA

Director, Sales Support

Conducts annual performance reviews with team members, soliciting input from the VP, Sales and the RSMs to accurately assess performance. Provide feedback to the VP of Merchandising and Marketing and collaborates with them regarding performance of Specialists. Holds regular Specialist Business Reviews (SBR) to develop the specialist team
Oversees tracking of key metrics associated with sales processes and growth initiatives and maintain focus on all Key Performance Indicators (KPI’s) including net account growth, USFoods Online utilization penetration and churn
Contribute to creating a multi-market support organization including initial org design and ongoing review
Oversee a staffing, training and onboarding strategy to ensure resources are ready for deployment in all markets
Create a culture that reinforces efficiency and top performance for Sales Support
Serve as a partner and liaison to Sales leadership, field marketing, product marketing, pricing, research, to make ongoing improvements to Sales Support
Provides divisional feedback or assists with systems integrations with IT and CRM teams to improve sales support productivity

present

Boston, MA

Director of Sales Support

Boston, MA

Abshire-Beahan

present

Boston, MA

Director of Sales Support

present

Monitors staff performance, works with employees to implement goals and document progress and works with Human Resources on employee related issues
Provides leadership for area of responsibility, including planning, coaching, recruiting, selection, performance development, and mentoring
Collaborates with sales management in developing, modifying and executing sales policies, goals, strategies and objectives to achieve objectives
Establishes operational objectives and work plans
Directs resources in a cost-effective, innovative manner including assisting sales teams in effective use of resources and tools
Educational Assistance Program
Employee Assistance Program

Education Education

Bachelor’s Degree in Business With Communications Emphasis

The Ohio State University

Bachelor’s Degree in Business With Communications Emphasis

Skills Skills

Supports the VP, Sales, in the process of creating and amending AOP. Assists in goal setting for key roles as it relates to AOP planning process, including promotion tracking and communication, and negotiating programs with customers in conjunction with the DSMs
Conducts annual performance reviews with team members, soliciting input from the VP, Sales and the RSMs to accurately assess performance. Provide feedback to the VP of Merchandising and Marketing and collaborates with them regarding performance of Specialists. Holds regular Specialist Business Reviews (SBR) to develop the specialist team
Oversees tracking of key metrics associated with sales processes and growth initiatives and maintain focus on all Key Performance Indicators (KPI’s) including net account growth, USFoods Online utilization penetration and churn
Coaching
Communication Skills
Leadership
Operational Planning
Operations
Sales Support and Administration

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7 Director, Sales Support resume templates

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Director of Sales Support Resume Examples & Samples

Lead adoption and phased rollout of Sales processes and CRM tool across LAC regions to improve sales effectiveness and productivity
Asses training gaps and develop learning curriculum to drive the adoption and execution of Visa’s Sales methodology
Coordinate all implementation activities through a broad governance structure, and gain executive alignment at all levels to develop needed support
Measure sales force productivity through implementation of methodology./ CRM tool
Build business case to secure any additional funding commitment needed for system integration, application development, and tools
Partner with client facing teams to understand business needs and barriers and provide solutions to enable greater productivity
Drive tangible metrics, data integrity monitoring tools and reporting to accelerate adoption and usage
Document missing information/gaps in tool and suggest potential solutions
Create and develop output reports to promote usage of the information contained in the tool
Coordinate with global counterparts, share best practices and implement innovative solutions in the region
Share best practices with Client User groups on a quarterly basis in concert with Corp Comms
Playbooks and Account Reviews: Country, Account and Opportunity Plans
Ensure Active Cross-functional Collaboration
Review account plans data quality and identify areas of improvement
Identify and document best practices to create benchmarks and regional standards
Manage opportunity pipeline
Monitor Account Performance metrics and ensure proper reporting (including weekly reporting via Salesforce.com)
Bacherlo's Degree required
12+ years of progressively responsible business experience with specific experience in sales, and sales operationsExperience with process re-engineering and implementations preferred
Practical knowledge about CRM tools (e.g. SalesForce) and sales methodologies
Fully bilingual (English and Spanish, Portuguese a Plus)
Experience in the banking/financial services sector preferably with strong knowledge of card payments industry, its products, services and technologies
Experience in leading, directing, and facilitating the business planning processes, together with specific change management practices to promote sales process adoption
Ability to define strategic needs of the business, analyze business strategies, as well as translate into potential sales effectiveness and productivity goals
Background in salesforce.com platform, preferably with administrative training and certification (non-developer) and understanding and use of varied App Exchange productivity tools for contract management and compensation
Strong management skills, appropriate to fast-paced business environment. Able to influence key members of the organization, and cultivate a high-performing team
Strong educational background and practical experience in customer segmentation analysis desirableExperience across multiple countries and cultures, ideally within a complex, matrix management
OrganizationDetail oriented
Experience managing data bases from multiple sources and combining them for managerial reports production
Strong analytical skills (ability to identify trends, tendencies, forecast, etc.)
Excellent communication skills with the ability to communicate complex matters in a simple manner
Ability to listen to people and establish partnerships with cross-functional teams
Strong Presentation skills (Written & Oral)
Strong interpersonal skills (ability to interact with several teams simultaneously)

Director, Sales Support Resume Examples & Samples

Develop a vision for the Sales Support team and implement a plan to ensure the vision is achieved. Work closely and interface with the Sales Management and Sales Support management to share ideas and facilitate the exchange of best business practices
Develop relationship and interfaces with external and internal customers in an effort to understand the needs of each group. Provide the desired level of service to business units while continuously improving customer experiences and driving necessary change
Accountable for staff development and maintenance of favorable customer relations, both internally and externally
Develop a strategic partnership with Senior Sales Leadership to meet revenue and profitability goals
Communicate with the Account Executives and Sales Managers to problem solve, troubleshoot, facilitate, and coordinate sales related activities
Direct Sales Support operations and leads direct reports to ensure delivery of service to external and internal customers through productivity measurements, monitoring, training, and coaching
Ensure a competent and motivated staff through hiring, training, supervising and evaluating work performance of employees. Performs other personnel functions in accordance with company policy and legal requirements
Must be able work closely with, divisional business units, supply chain, sales representatives and per diems, and Pre-K through Grade 12 customers. Responsible for recommending system enhancements, new functionality and testing as required
Responsible for departmental budget

Director, Dealer & Sales Channel Support Resume Examples & Samples

Oversees program implementation and tracking; develops strategy regarding sales data and metrics reporting to stakeholders (Marketing and Reporting function)
Develops new business, maintains dealer relationships and achieves sales targets
Oversees the facilitation of quotes to dealers for upgrades and asset purchases, ensures proper initial entry of application information into Canon systems and achieves contact goals through management of inbound and external sales support team
Establishes relationships with dealer community, pursues sales opportunities, supports dealers with training and leasing expertise and gathers industry/dealer feedback through management of outbound sales and external support team
Independent Channel requires more outbound calls to develop new business with additional face to face interaction
Bachelor's degree or equivalent required
5 - 7 years management experience
Operates independently, with decision-making ability within broad policy guidelines
Must be able to travel up to 10 days per month

Director of Marketing & Sales Support Resume Examples & Samples

BS/BA in Business Administration with an emphasis in Marketing
10+ years of marketing or related experience
10+ years of experience in the wealth management and/or investment management industry
Experience in the development of HNW lead generation strategies
Cultural fit with Commerce (flexible, accountable, client-focused, collaborative, strong work ethic)
Experience managing people and multi-function projects and processes
Ability to manage the function, marshal resources, solve problems
Ability to lead and influence, but also to navigate a highly matrixed organization
Ability to take a disciplined and strategic approach to complex issues
PC skills: general PC skills, including PowerPoint, Word and Excel

Director, National Sales Support Resume Examples & Samples

Manage a team of Sales Engineers; this includes hiring, training, performance management, mid-year and year-end reviews, continued education, and accountability of the team’s performance
Respond to functional and technical elements of RFI’s/RFP’s/RFQ’s
Convey customer requirements to product management and technology teams across Cox Automotive
Must stay up-to-date and have in-depth product knowledge across all Cox Automotive businesses
Must be seen as a Trusted Advisor
Understands technology process and integration
Collaborate with internal teams on client/product objectives, requirements, and strategies to ensure the client needs are met
Identify, collaborate, and drive client/product opportunities
Support the needs of the client including analyzing and tracking requirements and enhancements, troubleshooting client issues, and tracking the resolution while focusing on increasing transactional volume growth
Work in close coordination with the program management and product development teams in prioritization, development, and communication of processes so that enhancements, fixes, and product changes are understood and agreed upon by all relevant parties
Remain informed of competitive offerings targeted at commercial clients and the positioning of Cox Automotive in the marketplace
Partner with the consulting teams to discover quantitative research opportunities to uncover, diagnose, understand, and implement changes to OEM, captive, and dealer strategies
Create technology service requests for assigned accounts
Commercial Account Sales: Support the inventory solutions account director while also working with contacts in retail, financial, and international groups to support client needs
Marketing: Enable successful communication of our value proposition to clients
Customer Care: Ensure customer needs are understood, issues are resolved, and requests are fulfilled to maintain a positive relationship with clients
Project Management: Confirm projects and programs are properly understood, documented, and supported from ideation to delivery on time and on budget
7-10 plus years relevant experience in client management and/or the industry
Proven experience and familiarity with Cox Automotive products and services
A B.S. required, MBA preferred
2-4 years of management experience
2-4 years of leadership experience in leading a team

Sales Support Director MPI Resume Examples & Samples

Supports solution development efforts that best address customer needs, while coordinating the involvement of all necessary company resources
Utilize corporate and personal resources. Routine communication to National Account Teams and management through various mediums, i.e. verbal, computer and other written correspondence. Utilization of good organizational and time management skills
Assists National Account Managers in collecting data and developing action plans for key customer accounts. Monitor data on a continual basis to drive sales success. Communicates trends and issues pertaining to sales initiatives
Maintain partnerships with business unit leaders (Commercial Finance, Pricing and Contracts, Supply Chain, etc.) in order to effectively communicate MPI priorities, maintain an understanding of current business operations, and help drive development and integration of key planning processes
Play a key role in supporting the sales team by providing proactive support through continuous monitoring and analysis, taking a long term view on growing our business. Manage the preparation and help drive the completion of sales presentations, scorecards and other documents to ensure the sales teams is equipped to effectively complete their responsibilities
Coordinate and streamline information to and from the sales teams, including standardizing reporting and consistent analysis
Support material development and planning for customer meetings, executive presentations, internal sales team meetings and requests
Provides leadership, direction, guidance and mentoring to Sales Support team, including direct reports
Minimum of a Bachelor's degree (or equivalent) and 6 - 8 years of experience required. 8 - 10 years of experience preferred. Project management experience is required. However, a combination of experience and/or education will be taken into consideration
Must possess a strong working knowledge of customer accounts, products and internal departments. Understanding of project management concepts, practices, and procedures. Considered an expert within project management. Must possess working knowledge of the industry and of Mylan as a business, as well as departmental policies and procedures
Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Must possess excellent analytical, written and verbal communication, interpersonal, planning, problem solving, decision making and project management skills. Must possess a strong work ethic, and have good organization and time management skills. Must have strong computer skills and be proficient within the Microsoft Office Suite
Periodic travel required

Director, Order Management & Sales Support Resume Examples & Samples

Provides tactical support and service management of strategic accounts, order entry and fulfillment, order quality assurance, product service delivery and project management, sales engineering and building access management
Initiates standards to customer experience and quality of service delivery
Leads change and facilitates environment of continuous process improvement, recommends changes to workflows and processes, establishes and implements technical and operational performance standards
Collaborates closely with Sales, Field Service, Network Operations, and Finance leaders to identify capital requisites and constraints to support region objectives
Ensures organization is in alignment with company and region specific policies and procedures, including compliance with all federal, state and local commission and agency rules and regulations
Collaborates with Legal & Regulatory to establish standard contract terms, integrate pricing and terms and conditions, remains current on changes to contract regulations and procedures, provides and completes training as required

Technical Director of Sales Support Resume Examples & Samples

8 years of professional experience designing transformer components
Transformer design experience is highly preferred
Six Sigma Black Belt or Lean experience
Experience with design tools (Pro E, COMSAL, 3D modeling, etc.)
Demonstrated written communication and presentation skills

HBO Director Sales Support Resume Examples & Samples

10 years sales experience dealing with national retail customers
E-Commerce experience is a mandatory requirement. Digital content sales experience preferred
Proven track record in selling to large retail customers (i.e. e-commerce, mass merchants, grocery, drug, music or video)
Proven history of consistently exceeding goals
Experience with Microsoft Outlook, Word, Excel, Powerpoint
Must have strong organizational, communication, and leadership skills
Must be detail oriented in a fast-paced environment
Must have the ability to work effectively under time constraints
Must have the ability to handle multiple tasks

Sales Support Director Resume Examples & Samples

Regional and global leader with excellent focus on meeting established goals and objectives
Strategic leader responsible to define the global tools and process improvements to align the global quota roll and day 1 readiness
Lead direct staff and matrix team members to define the opportunity for improvement in global processes, benefits and impacts to change, IT support requirements and timelines to realize results
Manage the regional readiness key milestones – This includes working with Corp. Planning, FP&A, HR, Compensation, GDM, and others to manage the inputs and deliverables that are key to Day 1 readiness success
Global owner for quota roll governance including issue control, escalation management and executive communications
Responsible for customer, account and sales readiness data quality
Advanced degree is a plus for this role with a focus in business operations and or finance
Strong understanding of Dell with engagement across global peers and leaders
Strategic understanding of COIN$/Sales Compensation/Metric Plans/ Reporting
Strong problem solving and analytical skills and able to translate this into actionable instruction for direct and matrix team members
Attention to staff detail and the ability to deal with global solutioning ambiguity
Excellent time management and work prioritization, ability to multi-task as needed
Excellent interpersonal skills and ability to work collaboratively in a global environment
Strong Intellectual Horsepower – ability to learn new tools and processes quickly across our global Sales environments

Director, Sales Support Resume Examples & Samples

Manages multiple sales support areas which may include broker call center, sales training and technology, broker administration, proposals, product development, or material distribution
Leads advanced solutions and strategies to all internal and external sales. Identifies best practices and implements processes
Develops sales support and NLT business unit business and strategy plans
Identifies national and market specific sales strategy opportunities through strategy evaluation practices
Initiate, manage and execute market specific or national initiatives and projects in a leadership capacity on behalf of NLT
Responsible for all NLT reporting (CII Reporting, Client Analytics, Sales Reports – pipeline, close ratio, win/loss, market share, etc.) and CRM tool (Salesforce)
Responsible for guiding and leading sales and account management with individual case strategy plans to win and/or retain business
Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requires a BA/BS; 8 years of leadership experience; or any combination of education and experience, which would provide an equivalent background. Health/managed care experience required
Excellent tactical planning, organizational, and negotiating skills required

Sonicwall Sales Support Director Resume Examples & Samples

Influence program design and deliver new program elements to meet business objectives
Collaborate with sales leadership to develop partner capacity planning models
Work cross-functionally and across regions to drive new channel business processes and improve our partner’s overall experience
Optimize and automate partner lifecycle, including Acquisition, Development, Retention and off boarding
Work with sales leadership and channel ops administration to establish controls and effective partner audits
Ownership of Deal Registration Program and Process; continuously, clearly and passionately advocate for channel partners within corporate

Director of Sales Support Resume Examples & Samples

Typically requires at least 15+ years experience in a sales support and/or sales operations role supporting bankcard products, operations or services
Previous Visa experience or in-depth knowledge of Visa DPS processing systems, products, services and customers is preferred but not required
Experience with web-based content management and/or sales enablement software applications are highly desired (e.g. SalesForce, MS SharePoint)
Excellent verbal & written communication skills to communicate and respond to complex client requests
Ability to work creatively with strong problem solving skills and the ability to collaborate with Sales, Account Management, Product and Legal teams
Demonstrated ability to organize and synthesize content from multiple sources into compelling, cohesive responses for inclusion in our client RFP responses
Advanced proficiency with MS tools including Excel, Word and PowerPoint
Project management skills with trouble shooting/problem solving skills required (specific sales experience a plus)
Ability to multi-task and prioritize work with a strong attention to detail
Capable of working independently and as part of a team
Proven critical thinking skills and above average attention to detail

Sales Support Director Resume Examples & Samples

Manages projects or customer relationships of critical importance
Develops advanced/leading- edge technologies and/or concepts
Creatively and strategically supports key business objectives
Participates in guiding sales operations strategy, and determine priorities affecting immediate operations as well as having company- wide impact
Manages key strategic initiatives and business sales operations improvement projects
Develop budgets, schedules, and performance requirements
Applies influence and negotiation skills to influence business results
Drives coordination with cross functional teams internal and externally
Leads team to solve complex and abstract problems without precedent
Establishes focus for Sales Ops team
Minimum 10 years working experience in Sales Operations or Consumer Retails related job scope preferably in an MNC and from IT industry
Other attributes successful for the role include being results driven, proactive, customer focused and thrive in fast paced business environment

Area Director, Sales Support Resume Examples & Samples

Professional experience in Sales or Restaurant Operations/General Management strongly preferred
Up to 25% overnight travel required to participate in trainings, meetings, or other company events
Proven experience and effectiveness in leading and managing others required
Strong, solid understanding of sales processes is required
Must be able to provide direction to people who do not have a direct reporting relationship and influence people across several departments
Ideal candidate has experience that includes collaboration in a functional matrixed environment and virtual leadership across multiple sites
Strong analytical capabilities and a natural curiosity for connecting data to the operation to improve sales and drive profit growth though analytical insight
Self starter with a strategic thinking mindset
Must be able to utilize data to develop ideas and deploy resources to drive results
Must possess excellent communication and interpersonal skills, as well as strong organization and prioritization skills and the ability to work independently
A working knowledge of Microsoft Office programs Word, Excel, PowerPoint, is required
An advanced knowledge of Excel is preferred
Knowledge of Merlin, Discoverer and Salesforce.com is preferred

Director, Sales Support Resume Examples & Samples

Working with the VPS, District Sales Manager (DSM) and Vice President of Merchandising and Marketing, allocates sales support and Specialist resources against highest growth opportunities, retention and penetration then tracks results in Sales Force Dot Com (SFDC) Customer Relations Management. Works closely with the VP of Merchandising and Marketing and Regional Category Manager (RCM) to understand and support Category Management initiatives. Deploys the Specialists to the highest level potential growth and retention opportunities within the Area and tracks the effectiveness after the visit
Collaborates with sales leadership on the DSMs Work With process by identifying specific sales opportunities and actions for the TM’s. Monitors and reviews activity and coaching notes to assure the development of the Area sales team into a world class Sales team. Assures consistent, positive customer experience through implementation of the Service Model
Defines, tracks and supports the migration process to US Foods Online. Utilizes the Predictive Analytics Retention process to support the Area to identify customers at risk. Creates, tracks and implements a retention strategy enlisting TM, DSM and sales leadership engagement
Collaborates on current strategic initiatives with Area leadership and helps to define the Area strategy on these initiatives through the Resource Prioritization Meeting (RPM). Additionally the DSS provides results of all ongoing initiatives
Leads and manages the Area sales support team, including participation in recruiting to ensure that the team is staffed with the talent and expertise to support TMs. Works with the VP of Merchandising and Marketing to identify coaching needs to improve the skill sets of the sales support team members. Works in the field with the sales support team to develop sales skills and customer presentation skills
Supports the VP, Sales, in the process of creating and amending AOP. Assists in goal setting for key roles as it relates to AOP planning process, including promotion tracking and communication, and negotiating programs with customers in conjunction with the DSMs
Conducts annual performance reviews with team members, soliciting input from the VP, Sales and the RSMs to accurately assess performance. Provide feedback to the VP of Merchandising and Marketing and collaborates with them regarding performance of Specialists. Holds regular Specialist Business Reviews (SBR) to develop the specialist team
Oversees tracking of key metrics associated with sales processes and growth initiatives and maintain focus on all Key Performance Indicators (KPI’s) including net account growth, USFoods Online utilization penetration and churn

Director of Sales Support Resume Examples & Samples

Monitors staff performance, works with employees to implement goals and document progress and works with Human Resources on employee related issues
Directs resources in a cost-effective, innovative manner including assisting sales teams in effective use of resources and tools
Establishes operational objectives and work plans
Collaborates with sales management in developing, modifying and executing sales policies, goals, strategies and objectives to achieve objectives
Provides the support sales teams require to be successful including lead generation, presentations, RFP processes, prospect assessment, contract administration and sales production analysis
Participates in Identifying critical market segments through market research and competitor analyses
Monitors client survey results to ensure positive client relationships and satisfaction and responds to any negative criticism
Implements and executes sales support policies and practices
Requires strong management, organizational, team building, coaching and mentoring skills
In-depth knowledge of FIS products and services and business operations
Execution focus, ties tactics to the overall strategy and is focused on delivery within set timelines
Manages the political landscape and keeps the teams focused on strategic priorities
Skill in productivity, process optimization, planning, and workload management
Organizational Agility, relates and works productively with teams from sales to product management to technology
Requires the ability to establish and maintain effective working relationships and the ability to interact effectively with all levels of personnel and management across technical and business functions across FIS as well as client/partner organizations
A fair amount of travel may be required
Counsels sales leadership in organization, territory and team structures
Drives the usage, adoption and enhancement to the sales automation tools
Works with sales resources to allocate sales quota across territories and resources
Identify and manage new technologies, methods and processes that drive sales effectiveness
Manages pricing authority in the field, helps define and manage discount levels permitted by role type and owns the exception process

Bioprocess Upstream Sales Support Director Resume Examples & Samples

Build a technical bio-process pre-sales team to support the Asia sales account managers
Deep analysis of the processes surrounding product delivery and support
Build and execute a solid training plan for customers and sales staff regionally
Coach and develop internal technical talent within the team across Asia
Cement and enhance relationship with Fast Trak teams and assets around Asia
Co-ordinate and leverage the Singapore Dry Powder Media facility
Develop and deliver product training to customers on equipment use, monitor customer installations of BioProcess equipment within assigned territory/region to improve customer satisfaction and maintain customer relationships
Sharing knowledge and perform training of local Applications Specialists as well as team members
Support pre-sales and onboarding of new accounts: design and implement bio-process technology and application-related tools that complement the commercial sales process, build support structures that help customers to position bio-process solutions in their work flows
Anticipate and evaluate upcoming product and support challenges based on ongoing in-depth user experience assessment; proactively address challenges in continuous discussions with sales, production, supply chain, and the customer
Business excellence: optimize delivery and support processes, considering customer needs, demand planning, and production capabilities; establish performance dashboard in collaboration with the supply and production side
Minimum of 10 year’s technical support experience in specific required areas or at least 3 years commercial applications experience with demonstrated successes in high level customer interactions and sales scenarios
Willingness to travel at least 50% within your specified geographic region with occasional overnight stays

Director Sales Support & Account Management Resume Examples & Samples

Requires a bachelor's degree or equivalent and at least 6 years of related experience (to include at least 3 years of direct leadership experience preferred)
Must have resident and non-resident life and health license(s) or obtain within first 3 months of employment
Previous financial services experience preferred
Advanced knowledge of group benefits (working directly with dental, disability, and/or life insurance) preferred
Must have excellent leadership, coaching, decision-making, interpersonal, problem solving, presentation, analytical, and verbal and written communication skills
Requires ability to develop effective relationships and motivate producer behavior
Ability to maintain confidentiality is essential
Must have basic computer skills (specifically Word and Excel)
This position will spend some time out of the office in face-to-face contact with customers and brokers
Some travel may be required, including overnight stays (5%)

Director, MES Sales Support Resume Examples & Samples

Develop and implement strategy within Enterprise Sales Support to drive revenue growth and to deliver a superior customer experience
Responsible for directing a team that supports, location pre-qualification, lead generation, quoting, survey and order generation, sales force database management, and reporting
Responsible for directing a team that supports Lifecycle operational and implementation management for a defined base of National and Strategic clients
Collaborate with various functional teams to drive a cohesive lifecycle support model (i.e., Sales, PMO Engineering Finance, Legal, Marketing and Product)
Directs management and individual contributors who act as a key members of the Client Services team
Partners with Sales Team leaders to identify key reports, functionality and system tasks to best support the sales process and improve efficiencies
Develop a metrics based system to measure both team members by and sales activity
Develop and maintain knowledge of Comcast services, products, systems and capabilities
Reviews marketing plans to ensure maximum sales volume is at minimum cost for all lines of business
Partners with Product Sales Team leaders and marketing management to identify key reports, functionality and system tasks to support the

Director Sales Support Resume Examples & Samples

Hands-on experience in a subject matter expert role in the Engineering area is required
Previous experience in a customer-facing organization
In-depth knowledge of Radio Engineering solutions, products and technologies include Mobile Backhaul, Fronthaul, Microwave, IP/Ethernet network interfaces, services, features, protocols, QoS, O&M, KPIs, and network performance
Solid understanding of RAN technologies of 2G/3G/4G, related standards and technology evolution (3GPP etc.)
Excellent knowledge of both competitive and industry IP/Ethernet technologies
Industry Knowledge of evolving 5G, IP Broadband and converged technologies, vendors, competitors, and service partners
A good understanding of end-user applications and their impact on the overall network performance
Knowledge with devices and radio networks is a plus
Demonstrate business development, creative mindset with the ability to effectively present business driven topics, offers, and services to customers at all levels, demonstrating the value of the proposed solution
5+ years previous experience working as a Solution Architect or Solution Manager. Past experience working in a direct customer-facing role with related pre-sales responsibilities is required
Excellent communication skills, team player attitude and ability to build a trustworthy and lasting relationship with the customer, Customer Units and other internal organizations is necessary for this position
Strong presentation skills are required in order to successfully secure the Ericsson portfolio in the market place
Ability to listen and negotiation skills are essential
Problem Solving & Strategic Thinking
Customer Insight
Consultative Selling Skills, willingness to travel to customer locations as needed
Negotiation & argumentation Skills
Knowledge and background in Radio and Transport Engineering
University degree in Business or Engineering, Master’s degree would be advantageous or equivalent working experience
Minimum 5 years in leadership positions for job stage 7 & upwards

Director, Sales Support Resume Examples & Samples

Work closely with senior sales leadership to define the optimal performance measurements and other requirements to ensure reliable and effective support is being provided to Sales
Contribute to creating a multi-market support organization including initial org design and ongoing review
Oversee a staffing, training and onboarding strategy to ensure resources are ready for deployment in all markets
Create a culture that reinforces efficiency and top performance for Sales Support
Serve as a partner and liaison to Sales leadership, field marketing, product marketing, pricing, research, to make ongoing improvements to Sales Support
Provides divisional feedback or assists with systems integrations with IT and CRM teams to improve sales support productivity
Ongoing monitoring and improvement of total services offered. May be required to present to senior organizational leaders and assist with budget proposals and long term planning at the Divisional level
5-8 years of previous experience supporting a team of sales, advertising or marketing professionals
Demonstrated expertise in business planning, analysis, large scale project management as well as driving productivity initiatives
Expertise in managing and leading cross-functional teams, resource planning, budget and quality control
Knowledgeable in developing and delivering business presentations to influence and inform decision making to senior management
5-8 years of work experience preferably in the cable television, digital and/or advertising industries
5-8 years leadership experience in a sales operations, business planning or sales management role
Expertise in successfully managing large projects and large field based teams is preferred

Director Carrier Sales Support Resume Examples & Samples

Leads the ordering, revenue assurance and service management teams for COX Business Carrier accounts
Manages all aspects of the relationships with COX Business Operations, COX Business Markets, Cox Communications Technology and the Enterprise Customer Support Center to ensure teams are meeting Carrier customer needs
Evaluates current processes, procedures and overall metrics for improvement
Leads change and facilitates environment of continuous process improvement, establishes and implements operational performance standards
Participates in discussions with Technology on Future State “solutions” for order management toolset and leads projects of major importance to overall business revenue and operational goals (i.e. COE, Carrier Future State)
Prepares monthly scorecards for Carrier customers, reviews quarterly, attends executive reviews and initiates performance improvement plans when warranted
Partners with Cox Business Carrier sales leaders to initiate unique ordering and billing processes on an ICB basis for certain MSA agreements
Contributes to budgeting, forecasting, and long range planning
Analyzes business and resource requirements, metrics, discounts, churn, sales and revenue attainment and ensures operational goals are tied to strategic business short and long term objectives
Provides for reporting and analysis to assess performance and reliability of order quality and fulfillment, time-to-install, on-time delivery, churn and revenue assurance
Executive level escalation on order status, installation issues and severe or chronic outages
Collaborates with Legal & Regulatory to review contract amendments, reviewing processes noted as well and terms and conditions, remains current on changes to contract regulations and procedures
Presents information and provides analysis to advise and support decision making for Vice President of Cox Business Carrier on strategic Carrier accounts
Demonstrates enterprise wide thinking by collaborating across markets on special projects, strategic business planning and initiatives, and implementing best practices to drive performance to meet or exceed customer and business expectations
Provides continuous feedback to the team regarding performance to metrics and goals
Strong financial business acumen. Excellent analytical skills
Excellent presentation and written and verbal communication skills to work effectively with teams throughout organization

Director, Sales Support Resume Examples & Samples

Reviews incoming requests (new/growth RFPs/RFIs and proactive quotes) for strategic and capabilities match and assigns proposal writer(s)
Assesses likelihood of success versus resource allocation and, working in concert with Senior Director of Sales Operations, makes quote/no quote decision
Partners with Sales to develop proposal response strategy
Cultivates critical relationships across the organization (Sales, Service, Product, Marketing, etc.) and within the broker/consultant community, as needed
Analyzes competition and competitive position and adapts business model to meet emerging market needs
Conveys ActiveHealths value proposition and business objectives to internal organization and external constituents
Oversees development and delivery of proposals
Provides market insights and input into product design
Builds and guides high performing diverse workforce
Manages all HR related functions of the team (staffing, motivational and training)
Aligns resources to support achievement of Key Performance Metrics
Works collaboratively with other segments on RFP support initiatives
Takes leadership role on strategic initiatives to improve processes and implement workforce efficiencies
Negotiates internally with other business areas to ensure appropriate alignment of resources
Monitors and analyzes RFI/RFP activity and identifies opportunities to enhance productivity
Operationalizes overall direction from senior management (translating applicable business plan into everyday activities and operations)
Works collaboratively with Legal on contract review process to ensure we can operationalize
Leads development of portions of the response on some complex RFP responses
Minimum 7-10 years sales/sales support experience, preferably within industry
Demonstrated success in leading a team

Director, Order Management & Sales Support Resume Examples & Samples

10 + years of experience in related field (i.e. Sales Operations, Carrier Management, Revenue Assurance etc)
Thorough knowledge and background in Sales Support, Order management and revenue and dispute processes
Proven history of successfully delivering results through partnerships with other teams and leaders
Excellent presentation (written and verbal) communication skills to work effectively with teams throughout organization

Director, Sales Support Ccbs Resume Examples & Samples

Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority
Drive the effective performance of all subordinate CCBS teams, drive accountability in direct reports and provide guidance on strategies to maintain or improve performance metrics. Set and monitor service levels and performance metrics for leaders of the CCBS teams (e.g., document generation cycle time, deficiencies within work volumes). Conduct ongoing monitoring and improvement of services provided. Lead efforts to optimize technology and process to improve sales support quality and productivity
Manage the automation of transactional work performed in creating documents, ensuring business processes are accurately documented. Direct the team of individuals writing software capable of automating tasks to identify new processes to automate. Strategically plan and drive value to the organization around process and technology optimization; this includes leading system conversion activities
Intervene with downstream partners directly (e.g. communicating directly with benefit coding and product leaders) to rectify issues affecting service level agreements as they are escalated from managers. Work with director peers across legal, product, operations, Sales, etc. to drive ongoing improvements to sales support
Work with leaders in Government and Commercial Markets , Product, Legal and Compliance to optimize processes requiring the creation of documents, driving toward efficiency and accuracy, requiring minimal manual quality control. Lead strategic planning and activities to manage complex projects; some projects will be highly customized for strategic clients; other projects will have executive level visibility due to federal/state regulations and strict compliance deadlines
Work with the CCBS legal/compliance liaison to understand any necessary updates to legal documents, and communicate changes to leaders of CCBS teams. Monitor federal and state legislation/mandates which will affect document delivery. Create plans and lead implementation efforts around new compliance rules around contracts, agreements and other critical customer documents
Sponsor projects (i.e. provide day-to-day guidance) run by the Center Of Excellence to drive root cause corrective actions and champion recommended changes. Identify and communicate opportunities for improving processes performed by CCBS teams to the Sales Operations Center Of Excellence Leader
High School Diploma/GED
Bachelor's Degree in Business Administration/Management
1 - 3 years of experience in Benefits Administration
1 - 3 years of experience in Communications
7 - 10 years of experience in Contract Administration
7 - 10 years of experience working in Cross-Function Project Teams
10 - 15 years of experience working in the Health Care Industry
1 - 3 years of Operation Excellence experience
1 - 3 years of Strategic Planning experience
Contracts Administration

Director, Sales Support Resume Examples & Samples

Set and monitor service levels and performance metrics for leaders of the renewals and proposal team (e.g., average renewal cycle time, client set-up accuracy). Monitor the performance of Renewal and Proposal teams, drive accountability in direct reports and provide guidance on strategies to maintain or improve performance metrics. Responsible for resource allocation throughout the year and critical periods where broker incentives are promoted. Oversee day to day effectiveness and productivity of the team. Lead opportunities to optimize technology to provide impactful support to valued and complex clients
Intervene with downstream partners directly (e.g., communicating directly with ICIS coding leaders) to rectify issues affecting service level agreements as they are escalated from managers. Communicate persistent issues affecting the Renewals and Proposals Teams to the Sales Operations Center of Excellence (COE)
Lead Sales Transparency meetings designed to: manage the status of all clients as they progress through the end-to-end sales cycle, recognize clients which are experiencing issues in the process, and identify the proper corrective action required to resolve complex issues
Sponsor projects (i.e., provide day-to-day guidance) lead by the Center Of Excellence Leader to drive root cause corrective actions and champion recommended platform changes. Serve as a collaborative leader and partner with Sales, Product and Operational directors to make ongoing improvements to Sales Support
Direct the Sales Operations Reporting Analyst to ensure data is collected for the sales transparency meetings, intervening as necessary to ensure appropriate data collection. Lead reviews to analyze data and emerging trends to set direction for internal teams an drive meaningful change for the benefit of sales/clients
Contribute to the annual strategy for the Sales Operations function as a member of the VP of Sales Operations leadership team. Lead the overall strategy and direction for Sales Support. Work closely with senior Sales Leadership to provide optimal performance
Coach and mentor Renewal and Proposal team leaders, as well as high-potential individual contributors. Make decisions on the hiring of direct reports, including exercising the authority to terminate employment when necessary
1 - 3 years of Communications experience
7 - 10 years of experience working in Cross-Functional Project Teams
10 - 15 years pf experience working in the Health Care Industry
7 - 10 years of Leadership experience
3 - 5 years of Operational Excellence expereince
7 - 10 years of Quality Improvement experience
3 - 5 years of Sales Support experience
Operational Planning
Sales Support and Administration

Senior Director, Sales Support Resume Examples & Samples

Direct all day to day and planning functions for a specified Sales Center
Provide leadership and enhanced problem solving skills, as well as, effectively coach, train and motivate a diverse sales organization toward reaching the growth objectives
Supervision of Director, Sales Managers, Supervisors and Sales Staff providing direction for recruiting, training, coaching, motivation, monitoring and scheduling strategies
Develop and implement an annual telesales plan, including department goals and compensation programs, with monthly and quarterly updates and contingency plans to ensure optimization of sales
Lead the development and implementation of a positive winning sales culture
Constantly evaluate and communicate sales, P&L, and operational results and provide immediate feedback and direction to Sales Managers, Supervisors and Representative
Work with Workforce Management and Telecom teams to optimize scheduling and call routing to maximize sales performance
Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, IVR and Call Routing changes, offer changes, incentive programs, etc
Prepare department budget and be accountable for meeting budget guidelines. P&L Responsibility for department
Along with VP Telesales, set quantitative and qualitative standards and goals; monitor daily/weekly/monthly progress and report to senior management/corporate on results
Resolution of escalated customer inquiries and complaints
Operates among the members of Telesales leadership
MBA Preferred - Business Administration, Marketing, or Sales
Bachelor's degree (B A) from four-year college or university
7-10 years successful Sales Management, 7-10 years call center sales experience preferred
Ability to perform functions of Supervisors, as well as, delegating authority to carry out work of the unit to subordinate Supervisors

Sales Support Director Resume Examples & Samples

Lead and consult the ongoing development, plans/test to improve the effectiveness and efficiency of marketing efforts and refinement of processes that support business-to-business and business-to-personal sales activities of the following business lines
Responsible for supervising a team of employees who manage marketing technology and programs that support sales management/development. This includes: customer relationship management, marketing content, and consumer marketing systems
Works with the recruitment team to hire the most qualified individuals to fill open positions
Provides information to staff regarding expectations, coaches, and manages performance
Works with department staff on skills and career development
Bachelor’s Degree in Marketing or equivalent combination of education and experience
5-7 years of applicable marketing experience
Demonstrate a balance of strategic planning, analytical, reasoning, and creative skills
Proven ability to handle multiple projects simultaneously with a high level of accuracy and within tight schedules
Articulate, possessing strong verbal and written communication skills
Ability to be proactive, forward-thinking, and resourceful
Ability to build relationships and work collaboratively with co-workers, internal clients and vendors at all levels
Able to work both independently, and as part of a team
Proven ability to develop, maintain budgets and critical paths, adhering to tight timelines
Worked in changing, high growth environments; comfortable with ambiguity and working in matrixed organizations
Strong proficiency in computer applications relevant to Marketing, including Excel, PowerPoint and Word

Director of Sales Support Resume Examples & Samples

Setting priorities, motivate, and support the teams
Optimising the department resources to ensure people are working in the highest value projects (win possibility and value). Focus on continuous improvement of own department
Make sure the pricing strategy is followed
Solid experience from direct sales organisation, preferably BTB
Experience from some kind of design environment is preferable, as a strong understanding of the tools and the business importance is key. Need to understand the design part of the sales process, however no need to be able to use design technology
College education—Bachelor’s/Master’s degree strongly preferred

Exec Director Sales Support, COE BT&S Resume Examples & Samples

Bachelor's degree in Business, Economics, Engineering or similar focus
Minimum of 15+ years’ experience in operations, engineering, sales or similar discipline driving a successful COE Network supporting a large global business
Strong understanding of pre & post sale engineering practices, process driven and able to drive consistency in complex global situations
Strong leadership skills including the ability to operating successful with a matrix organization. Candidate must be able to lead and drive results across the matrix
Excellent analytical and interpersonal skills with strong problem solving capabilities
Exceptional strategic thinking and execution capability

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