Salesforce Administrator Resume Samples

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D Tromp

Dahlia

Tromp

479 Koelpin Glen

Dallas

+1 (555) 777 2345

479 Koelpin Glen

Dallas

Phone

p +1 (555) 777 2345

Experience Experience

Los Angeles, CA

Salesforce Administrator

Los Angeles, CA

Kertzmann LLC

Los Angeles, CA

Salesforce Administrator

Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing
Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
Provide remote training through creating training materials and running training sessions
Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
Manages all new user provisioning, including the auto-provisioning integration between OKTA and Salesforce using Active Directory security group membership
Self-directed learning, problem solving, and researching of system issues
Spend up to 60% of the time resolving end-user issues and assisting with training

Dallas, TX

Salesforce Administrator / Developer

Dallas, TX

Schuppe LLC

Dallas, TX

Salesforce Administrator / Developer

Work closely with sales management to inspect sales process quality and prioritize improvements
Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting
Expected to work as a full-standing member EAS Team and provide frequent input and insight into partner business discussions
Test business applications and ensure performance is as designed; work with team members to resolve any issues
Assist with the performance of business analysis in which information about business process and concerns are gathered from key internal business stakeholders
Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope
Providing support for the day to day management of Salesforce.com

present

Detroit, MI

Senior Salesforce Administrator

Detroit, MI

Stanton and Sons

present

Detroit, MI

Senior Salesforce Administrator

present

Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses
Ensure reporting is created and structured to provider Management on the health of their teams and the business
Develop effective data management processes and data governance
Performs routine Salesforce data management/cleanup tasks
Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams
Create and maintain system documentation for fields, processes and workflows
Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building

Education Education

Bachelor’s Degree in Computer Science

University of Arizona

Bachelor’s Degree in Computer Science

Skills Skills

Detail-focused, accountable and willing to take on the challenge of supporting great tools used by high-powered, fast-paced teams
Solid ability to gather, document and execute detailed specifications from high level
Good organizational skills and a strict attention to detail and proven ability to follow-through
Demonstrated expertise in project management and process improvement. Problem-solving and strong analytical ability with orientation for detail and accuracy
Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment
Detail orientation and strong attention to detail
Problem- solving and strong analytical ability with orientation for detail and accuracy
Strong organizational and project management skills, able to plan, prioritize and meet deadlines
Strong analytical skills, proven data analytics expertise and ability to visualize data for consumption
Confidence, highly communicative, and excellent business insight and a willingness to challenge others or propose changes

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Salesforce Administrator Resume Examples & Samples

ADM201 certification completed
Oversight of Data management and alignment to business process
Salesforce Consultant with at least 2 years’ experience
Strong experience in Salesforce Business Analysis and Administration
Completed a number of successful Salesforce Implementations
Excellent Salesforce.com configuration skills including some Visual force
Client facing skills
Excellent communication skills, both written and verbal to build client engagement
Previous experience providing support to users of Salesforce
Ability to work autonomously or as part of a team
Develop User Training Guides

Salesforce Administrator Resume Examples & Samples

Gather and analyze business requirements for system changes and enhancements
Work with teams to develop more robust and comprehensive Salesforce solutions
Map, migrate and integrate data into Salesforce as needed
Customize databases: create new fields, workflows, page layouts and complex formulas
Manage and monitor data integrity and security
Develop and maintain custom reports and dashboards in Salesforce to provide business intelligence for management team
Develop and deliver Salesforce training including maintaining the accuracy and completeness of Salesforce training materials
Train departments on best practices and updates to the system
Maintain knowledge on new Salesforce features and functionality and providing recommendations for process improvement
Complete project and programming work on other software and/or systems as assigned
2+ years Salesforce or other CRM platform administration experience required
Salesforce Administrator or Developer certifications are a plus

Junior Salesforce Administrator Resume Examples & Samples

Ownership of data integrity within Salesforce including managing control reports to ensure data integrity is maintained
Customer account management including creating new customer accounts in Salesforce, importing data and correcting accounts in data.com, and correcting/completing brand & vertical fields
Triage support requests from sales, resolving requests to an SLA and handing off technical or finance issues to the appropriate teams on a timely basis
Manage approval & addition of new users to DSM and SF
Manage Salesforce user licenses and de-activate leavers
Manage sales office hierarchies
Support Salesforce product owner with training of sales teams on correct SF usage

Salesforce Administrator Resume Examples & Samples

Manage the user community on the system (e.g. set up user profiles, security roles and views)
Create custom objects, page layouts and reports, and customize and maintain dashboards for the global sales teams
Modify and build reports for senior management and the global sales team
Data validation/reconciliation – regularly audit and validate data for completeness and accuracy
Assist Finance & Sales with ad-hoc reporting and schedules via SFDC and MS Excel
Assist in the development and implementation of functional designs and features of SFDC and related systems
Maintain connected Apps and assist users
Provide remote training through creating training materials and running training sessions
Provide general support to all users
Identify opportunities to improve business processes and work with our developers to implement solutions
Strong oral/verbal communications skills to clearly present key issues and recommend actions
Excellent interpersonal and refined relationship-building skills
Proficiency in MS Excel (pivot tables, functions, etc.) and Google Apps
Ability to multi-task and prioritize multiple assignments and work cross-functionally
Maintain trust and confidentiality at all times
A self-starter who is consistently proactive and uses time efficiently
High degree of personal accountability
3+ years Salesforce.com administration
Salesforce.com Certifications (Administrator, Consultant and Developer) a plus
Experience with Dataloader preferred
Experience using the AppExchange preferred
Experience with Apex and Visualforce ideal but not required
Bachelor’s Degree preferred

Salesforce Administrator Resume Examples & Samples

Translate business processes and requirements into technical requirements and project plans. Attends meetings with key stakeholders, gathers and documents user requirements, and assists with change management for product enhancements
Manage dashboards, reports, forms, templates, page layouts, workflows and approvals; create and maintain custom objects, object relationships, standard and custom fields
Customize reporting and dashboards for various teams; provide reports and report training
Make recommendations on tools and third party apps that will provide better user experiences and efficiencies
Establish and implement best practices: system maintenance, security, improvements, data integrity, duplicates, backups, etc
Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed
Work on other ad-hoc sales operations projects as required

Salesforce Administrator Resume Examples & Samples

1+ years of experience with supporting Salesforce in an Enterprise environment
Experience with Salesforce administration, including SalesCloud or ServiceCloud
Experience with formal software development life cycle methodologies, tools, and languages, including Agile, Scrum, and Jira
Experience with Microsoft Excel and Visio
Knowledge of business processes
Ability to translate business requirements into system functionality
Experience with SalesForce.com advanced configuration or operational support
Experience with key programming languages and technologies, including JavaScript, HTML, REST API, Python, DevOps, APEX, and Visualforce
Experience with collaborating with business stakeholders, business process owners, technical project managers, and technical teams to execute business analysis tasks
Experience with configuration management
Knowledge of AppExchange or Force.com
BA or BS degree in CS or a related field
Salesforce.com Administrator Certification with Salesforce.com Service Cloud Consultant or Salesforce Sales Cloud Consultant Certification

Salesforce Administrator Resume Examples & Samples

Assists with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc
Assists with release evaluations including updating user guides
Manage ongoing support requests and administrative needs of users
Assist in maintenance of system documentation and SFDC policies/procedures
Communicates regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality
Regularly perform database de-duping and cleanup procedures. Ensure data quality through clean- up efforts (monthly reporting, lead clean up, etc.)
Develop ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
Continuously monitor data quality and integrity
Trains Users on utilizing the CME Group Salesforce instance with standards and best practices in mind
Understands how Salesforce integrates with our other CRM solutions and customer/business intelligence databases
Certified Salesforce Administrator, including Spring 2015 release-certification
3+ years experience in administration of a Salesforce instance, including user training
Ability to manage time effectively, understand directions and work independently

Salesforce Administrator Resume Examples & Samples

Previous experience of administering and configuring Salesforce.com application is essential, experience with enterprise integration tools and extract, transformation and load (ETL) tools or other CRM software (Siebel, Clarify, Oracle etc.)would be desirable
Good understanding of data structures and data modelling is essential
Knowledge of sales operations or customer service operations, or an understanding of sales process for Higher Education market would be desirable
The ability to move code from lower sandboxes to production environment and address issues related to functionality, integration, etc
Experience of using own initiative in identifying and solving application issues
Strong communication, presentation, and speaking skills in order to communicate technical issues and resolve problems at all levels of the organization both internally and externally
Excellent organisational skills with proven experience in managing time effectively
The ability to multi task and manage projects to tight deadlines whilst supporting multiple groups
Ensure that all tasks, updates and testing are completed effectively, smoothly and in a timely manner
Ability to break down complex problems/tasks into manageable parts, and allocate own time efficiently with minimal guidance
Educated to degree level or equivalent is essential, in computer science would be advantageous
Salesforce.com certification is essential

Salesforce Administrator Resume Examples & Samples

Confident Salesforce user
Experience within a Sales or Media Environment and an interest in TV is desirable. Candidate must be a competent Excel user with the ability to grasp multiple systems simultaneously
Administrative experience, preferably within a media environment
Excellent IT Skills on basic systems e.g. Word, Excel, PowerPoint and need to be adept at learning new systems such as SAP & Salesforce
Strong organisation's skills, ability to prioritise and demonstrate attention to detail
To be pro-active and demonstrate initiative
Good team player and experience of dealing with complex administrative tasks
Excellent customer service skills and ability to deal with people at all levels

Salesforce Administrator Resume Examples & Samples

Maintain and apply expert knowledge of Salesforce capabilities and best practices
Collaborate with senior management to creatively define, prioritize and implement our business processes using Salesforce, and integrate Salesforce with our other technology capabilities
Gather and analyze business processes and requirements to identify the best implementation options in Salesforce
Create and manage custom fields, objects, layouts, list views, triggers, security configuration, complex workflows, and overall system configuration
Implement Apex code, Visual Force pages, and Force.com applications as needed
Create and maintain technical and business documentation and training materials
Enhance data integrity through effective design, maintenance and security practices
Track, manage and resolve daily support requests, issues, and administrative needs of users to keep pace with rapidly changing program operations and procedures
Perform daily administration of data manipulation tasks such as data loading, merging of duplicates, ownership and task assignments, etc

Salesforce Administrator Resume Examples & Samples

Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades (currently scheduled 2-3 times a year)
Communicates regularly with the Salesforce Business Owner, IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan
Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
Salesforce Sys Admin would champion Salesforce within the technology systems group, educating other team members on the capabilities and potential applications of Salesforce
Serves as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, etc
Supports Corporate Marketing.s use of Salesforce, including assisting with mailing list generation/cleanup as needed and helping Marketing Dept. automate processes related to national marketing campaigns
Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
Maintain and communicate system metrics to track trends in usage and data integrity
Knowledge of Call center operations and associated technologies
Experience with Genesys technologies and integrations

Salesforce Administrator Resume Examples & Samples

Manage the CRM database, Salesforce, including managing content and data uploads; administering the client and prospect calendar; designing and executing reports and dashboards; developing new fields for client insights; managing client mailing lists (in ExactTarget); and serving as project manager of the Salesforce committee
Develop and manage client mailing lists for print and electronic materials and execute email campaigns (in ExactTarget) with approved content
Develop training materials and documentation resources for Salesforce; conduct training sessions for colleagues and clients
Collect and analyze usage data from marketing tools and digital technologies
Contribute to the administration of Kaspick’s marketing technologies including websites, survey software, email campaigns, etc
Contribute to the firm’s overarching marketing strategy, including the public and client websites, client email campaigns, and presentation strategy
Lead and manage digital and technical marketing projects
Minimum of five or more years of experience in a marketing, communications, or technology role or a Master’s degree or MBA
Minimum three years of experience managing/administering Salesforce or another CRM
Experience administering marketing technologies and digital content
Proven experience in project management and organizational skills
Experience in non-social media oriented digital marketing and strategy campaigns preferred
Experience with Adobe Suite and Microsoft products preferred
Excellent verbal, writing, and editing skills
Excellent analytical skills with the ability to analyze and leverage CRM and website data to develop client marketing and communications strategies
Experience working in a team-oriented environment and collaborating with a diverse group of people

Salesforce Administrator Resume Examples & Samples

Owner of Salesforce environment and primary Salesforce administrator
Implement enhancements and roll out new features. Maintain a clean and efficient user interface
Execute solution design activities such as data mapping, object modelling, page layout design and rule logic definition in the context of the Salesforce application, including 3rd party app exchange applications
Create training materials and user documentation, and maintain such documentation as business needs evolve
Create and maintain reports, dashboards and views that enable effective business decisions
Design, develop and maintain all company, team, and individual dashboard metrics. Design and develop workflow rules, validation rules, email notifications, etc
Data Management: complete mass data imports/exports as needed using the API tool, lead management, audit and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories
Consult with all stakeholders to improve business processes, including developing functionality to automate manual processes
Add, configure and train new Salesforce users, including integration of existing remote users currently in different Salesforce Orgs
Maintain security user roles and profiles, security settings, access settings, etc
Test and QA of enhancements/changes using sandbox
Develop and maintain Customer Portal
Maintain Salesforce.com release documentation
Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups, etc
Support of strategic objectives for Transcend Insights
Fosters close, cooperative relationships with peer leaders, sales management, and sales support personnel
Accountable for the on-time implementation of assigned projects
Two years in a business-to-business sales environment
Demonstrated proficiency managing analytically rigorous initiatives
Experience in Salesforce and the Health IT space

Salesforce Administrator / Developer Resume Examples & Samples

2 years of Salesforce administration or Salesforce development experience
Motivated with strong analytical, problem-solving and root cause analysis skills
Ability to work on multitask
Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects
Working knowledge of SQL and experience with statistical analysis and reporting tools
Ability to develop customizations in Salesforce, including custom objects, workflows, page layouts, etc
Experience with Marketing Automation tools

Senior Salesforce Administrator / Developer Resume Examples & Samples

Perform administrative tasks such as setting up users, creating or updating fields, custom objects, page layout, workflows rules, approval processes, reports and dashboard
Manage data using data loader or other tools
Ensure the security settings on Salesforce are continuously up-to-date. This involves the creation and update of roles, profiles, sharing rules, permission sets and field level security
Provide admin and developer support for the design and implementation of Salesforce within the circulation business, involving complex integrations with other eBusiness, Marketing and Finance platforms
Proactively interact with stakeholders to understand Salesforce requirements and subsequently translate them into technical stories for the Salesforce developers
Perform and execute functional testings, GUI testings, regression testings and compatibility testings
Support data management activities to ensure a high level of data quality and integrity
Recommend and ensure the required configuration and process automation are in place to enforce a high data standard
Create custom build reports for trend analysis using standard reports functionality as well as Reporting Snapshot and Historical Trending
Keep up-to-date with new Salesforce releases and promptly identifies features which could add value to the Economist Salesforce users and features which will impact existing processes and require urgent attention
Develop a continuous Salesforce training program to ensure users are always up-to-speed with new features and provide training
Troubleshoot issues raised by users and provide prompt resolution and escalate to senior team members within the internal team or Premier Support as necessary
Been educated to a minimum of “A” Level (or equivalent) standard, but preferably degree level (or equivalent)
Strong Salesforce experience gained in a similar role - Certifications are not required but they would be looked upon favorably
A strong understanding of how to customise Salesforce.com to drive sales and marketing efficiency and have experience integrating Salesforce with other platforms
Proven experience with Sales, Marketing and Service Cloud
Experience from analysis and design through to successful implementation of Salesforce.com, including Apex, triggers and Visual Force developments
A proven track record of successfully project delivery with at least two full project life-cycles completed
Experience mapping business processes to the technical solution and undertaking impact analysis
Data analysis and management experience
Excellent reporting skills
Previous experience in B2C Salesforce environment or Media sector is a plus

Salesforce Administrator Resume Examples & Samples

Creation and manipulation of workflow and validation rules for internal processes
Utilize coding skills to handle basic development requests
Maintain 100s of business logic rules (i.e. automatic field updates, automatic emails to internal and external contacts)
Create and maintain reports and dashboards in a complex 3-module org as needed for Finance, Management and Individual users (i.e. real-time reports from SF tab and set up of scheduled Loop reports)
On point for processes or checks/balances for data accuracy for Contracted opportunities
Address real-time data or reporting requests from RVPs or PSS Management
Test functionality in Sandbox for new ideas or process flow changes, deploy to Production
Partner with Head of Finance for regular data cleansing or monitoring
Manage AppExchange and monitor all current and future 3rd party integrations and releases with Salesforce.com (e.g. Chase Paymentech, Chargent, Drawloop, and UPS Zenkraft)
Primary liaison to any 3rd party consultant or developer for future work or app integrations with our org
Onboarding and removing for terminated employees
Work in tandem with VP Premium Seat Sales, VP Finance, Online Systems Manager to spearhead Training and Refresher content sessions and maintenance of training materials
Review reports and scorecards as needed
Maintain sales deal visibility and security restrictions for different profiles (each profile has different visibility of content)
Maintain PSS tax % rates
Enter Sponsorship related opportunities with a PSS component as often as necessary
Receive and assist with any user request that requires escalation
5+ years experience with Salesforce administration and/or programming preferred
Experience with large databases and data quality
Versed in Salesforce AppExchange
Hands -on track maintenance and familiarity with 3rd party app integrations with Salesforce.com
Ability to drive and manage processes
Thorough knowledge of Microsoft Office applications
Superior/advanced command of Microsoft Excel application
Exceptional analytical skills (data tracking, problem resolution and reporting)
Ability to multi-task and prioritize a variety of projects and responsibilities

Salesforce Administrator Resume Examples & Samples

2+ years of Salesforce experience
College Degree or equivalent work/technical experience
Experience with Programming languages, such as SQL, JavaScript, HTML, Java, Apex
Salesforce certification

Salesforce Administrator Resume Examples & Samples

Provide support for the day to day management of Salesforce.com
Perform administrative tasks such as setting up users, creating or updating fields, workflows, reports and dashboard and managing data using data loader or other tools
Manage the delivery of technical solutions and system integrations including testing strategy and execution
Maintain the role and territory hierarchy on a continuous basis to ensure it is accurate and up-to-date
Proactively interact with stakeholders to understand Salesforce requirements and subsequently translate them into technical specification for the Salesforce developers
Give knowledgeable and practical advice to developers and third party in regards to Salesforce system design
Perform and execute all functional testing
Work with business colleagues to gain user acceptance
Develop a continuous Salesforce training program to ensure users are always up-to-speed with new features
Deliver Salesforce training sessions to both new and existing users
Create and keep Salesforce related technical documents and training materials up-to-date
A Level or degree level (or equivalent)
A solid Salesforce experience gained in a similar role
A strong understanding of how to customize Salesforce.com to drive sales efficiency
Proven experience with Sales Cloud
Experience from analysis and design through to successful implementation of Salesforce.com, including Apex and Visual Force developments
A proven track record of successfully project delivery with at least two full project lifecycles completed
A solid understanding of business processes and experience mapping business processes to the technical solution and undertaking impact analysis
A proven track record of teamwork with non-technical client staff and colleagues, with strong stakeholder management skills
Professional training in application design and development or solutions architecture or some equivalent discipline
Certifications are not required but they would be a Plus

Salesforce Administrator Resume Examples & Samples

4+ years of experience working with Salesforce
One or more Salesforce certifications demonstrating current knowledge as a Salesforce.com System Administrator
Hands on experience with Salesforce.com and Custom Objects development
Knowledge of Salesforce APIs to integrate Salesforce with other tools
Experience with Force.com migration tool desired
Keen attention to detail and complex problem solving abilities from an operational and technical perspective
3+ years of experience with Salesforce.com implementations, day-to-day operations, and long term maintenance of Salesforce
Must be comfortable in rapidly changing and sometimes ambiguous work situations
Ability to work independently and engage supervisor as needed

Salesforce Administrator Resume Examples & Samples

Work with staff across the organization who use Salesforce, providing training and continued support. Gather feedback and requirements to improve the system to meet user needs and to streamline processes
Oversee day-to-day activities and operations of a customized Salesforce implementation
Manage projects to improve our use of Salesforce, including working with staff and external consultants to implement enhancements to the system
Manage user roles, security, profiles, workflow rules, best practices and other configurations
Manage app and website integrations and data flow to ensure maximum efficiency and data integrity
Participate in cross-functional teams that address strategic issues involving Salesforce
Create and help maintain analytics reporting to ensure that upstream activities (communications, events, editorial) are integrating with Salesforce data collection to ensure maximum organizational effectiveness
Manage data loads and data clean-up as needed
Create customized reports and dashboards and network maps
Stay abreast of Salesforce.com best practices and updates applicable to our industry and our instance
Identify and manage vendors and external consultants
Two or more years’ experience as a Salesforce.com administrator
Experience training and supporting non-technical staff in the use of Salesforce or other server-based software
SFDC Certified Administrator and Developer - a plus
Proficient in data manipulation (Excel, Access)
Outstanding written, presentation and communication skills
Great team player and a good sense of humor is a must

Salesforce Administrator Resume Examples & Samples

Proven analytical capability and producing insightful reporting from CRM system
Proven experience of Salesforce administration & configuration
Proven experience of working with business stakeholders
Proven experience of requirements gathering, analysis, design, testing and end-user training
A good technical understanding and interest will be required, e.g. Excel formula/pivot tables, Salesforce.com admin tools and data loader
An understanding of the principles of good database design
Educated to degree level, or equivalent qualification(s) or jobholder is able to demonstrate equivalent analytical/intellectual calibre

Salesforce Administrator Resume Examples & Samples

Collaborate with project team members and key client stakeholders to scope out and execute projects
Translate business requirements to automated, streamlined solutions through the CRM
Design applications and interfaces that maximize user and third-party productivity
Manage data and design analytics to track key Sales Cloud metrics
Envision the technical requirements to phase, manage and build development projects for lead-generation websites
Ensure data integrity and accuracy
Document and prepare documentation of requirements and design documents and configuration
Maintain workbooks, test cases and other documentation during the life of the project
Meet project milestones and deadlines
Communicate project progress to team leader and company executives
Consult with business associates and partners to identify correct processes and to deliver business objectives
Maintain all project installs up to company standards
Support and maintain all data management, including dashboards, reports, custom objects, fields and objects
Troubleshoot issues related data collection, data analysis and software installation
Create and maintain user, profile and role permissions
Provide end-user support
Educate users on best practices for Salesforce
Help train users on CRM
Update and change CRM based on business needs
Foster a culture of Salesforce acceptance
Promote data-driven processes
Promote a culture of work hard, play hard and transparency
Experience with a digital marketing agency
Continuing education in digital marketing and SEO trends
Someone who likes to work hard and play hard

Salesforce Administrator Resume Examples & Samples

SFDC Administrator certification is required
Minimum of 3 - 4 years of experience supporting business users in SFDC Sales and Service Cloud environments
Experience in administering both out-of-the-box and custom SFDC objects and process workflows
Experience in administering and configuring Adobe EchoSign, Data.com, Pardot and SFDC “Communities” module is beneficial
Strong organizational/planning skills with the ability to achieve desired results while prioritizing multiple projects in a dynamic environment with shifting priorities
Excellent written and verbal communication skills with ability to interact at all levels within the organization

Senior Salesforce Administrator / Developer Resume Examples & Samples

Perform Data Modeling for internal and external Salesforce Data
Design and Configure call center flows with Service Console and Salesforce Connect covering Account Setup, Case Management, Workflow, Knowledgebase, dashboards and reporting
Design and configure Salesforce UI to meet business requirements
Salesforce Certification (Admin and/or Developer)
Salesforce Certification in Service Cloud
6-8 years' experience implementing and configuring Salesforce.com
Experience implementing Salesforce Service Cloud in a commercial call center environment
Experience working with Case Management, Email-To-Case, Workflow, and Approval Processes
Bachelor's degree in information technology, computer science or related field preferred
Experience with C# .Net and/or Oracle development a big plus
Experience with requirements gathering and direct customer interaction a plus

Salesforce Administrator Resume Examples & Samples

Perform ongoing system administration (maintaining user roles, security settings, profiles, workflow rules and data integrity)
Manage dashboards, reports, forms, templates, custom objects, object relationships, fields and layouts
Monitor and resolve issue/bug tickets related to Salesforce
Monitor and respond to posts within the Salesforce internal forum, with eye towards enforcing consistent policies globally
Assist with clean-up procedures, including data migrations and mass data uploads
Help drive end-user adoption of Salesforce through documentation, support and training of new and current employees
Create and maintain documentation on processes, policies, application configuration and help related materials for users (eg., Salesforce Reference Guide)
Fully understand the sales operations/processes underlying the Salesforce implementation
Drive standards within Salesforce implementation
Project manage activities related to Salesforce customizations and/or developments

Salesforce Administrator, Wholesale BIO Resume Examples & Samples

Identify system inefficiencies/gaps, troubleshoot operational issues and explore opportunities for updates
Daily administration and support of Salesforce, including configuration updates to security, sharing rules, profiles, roles, custom & standard objects, fields, record types, page layouts, complex workflow rules, Process Builder, Visual Workflow, reports/dashboards and validation rules
Familiarity in working in Sandbox environments for development/testing
Experience with 3rd party apps such as Eloqua, Data.com, Seismic, nCino, Drawloop, Dreamfactory, salesPrism, Form Assembly, Field Trip, GitHub
Bachelor’s degree or an equivalent combination of education and work experience
10 years of progressive work experience in business analysis including ability to elicit, analyze, document, communicate and validate business requirements Excellent communication skills, with demonstrated proficiency in oral and written communication, including persuasive and explanatory writing, development of presentations and system and process documentation
Proven ability to drive, improve and develop efficient, fully-optimized business and system processes
7+ years of Salesforce administration experience (Sales, Service, and Marketing) Up to Date Salesforce Administrator Certification strongly preferred
Understanding of relational databases and data integration tools
Implementing and on-going managing API integrations

Salesforce Administrator Resume Examples & Samples

Experience working with Salesforce
Solid skills of using MS-Excel/Google-Spreadsheet incl. formulas/functions
Familiarity with Google Apps(Gmail, Calendar, Google spreadsheets)
Quick learner - need to be trained and self-learn Salesforce data import/export operation in first 2 weeks
1-2+ years as SFDC admin with Sales Cloud and Service Cloud configurations for the user base greater than 15
Salesforce.com Administrator certification, 201 SFDC Developer certification as a big plus
SFDC Analytical and troubleshooting skills
Solid ability to gather, document and execute detailed specifications from high level
Requirements with little supervision

Salesforce Administrator Resume Examples & Samples

Serves as primary point of contact for triage, prioritization, and resolution of incoming support tickets
Responsible for creation of reports & dashboards within Salesforce
Performs advanced CRM administration tasks including building and maintaining workflow rules, lightning processes, approval processes, custom formulas, custom report types, and reporting snapshots
Responsible for management of CRM platform (Salesforce) & marketing automation platform (ExactTarget) user accounts throughout their lifecycle, including setup, maintenance, and deactivation
Maintains automations in ExactTarget to ensure correct CRM data is syncing bi-directionally
Maintains on-demand catalog of training videos and documentation
Delivers ongoing training on CRM, marketing automation platform, and website CMS
Hosts weekly office hours to field ad-hoc requests and questions from users
Ability to manage multiple 3rd party products running on or integrated to Salesforce.com (CloudSync, * Exact Target, Survey Monkey, etc) - training will be given on these 3rd party applications

Salesforce Administrator Resume Examples & Samples

Perform daily administration and support of saleforce.com including managing user set, profiles and roles
Manage complex workflow rules, validations and triggers
Work with the management team to roll out new features
Train new and existing users
Support end users with technical support and training. Implement enhancements to salesforce.com; keep current on new features of salesforce.com to create recommendations for best practices and utilization of this program
Analyze business requirements to build and implement customized solutions that support the firms' business processes
Strong network in the salesforce.com community
Superb project management skills
Proven ability to juggle multiple projects, meeting deadlines and exceeding end user expectations
Ability to succeed in a very dynamic, fast-paced highly goal-oriented environment
Must have a high sense of urgency, strong sense of customer focus and the ability to work autonomously with little direction
Requires excellent communication skills both written and verbal. Passionate about technology and leveraging technology to solve complex problems

Salesforce Administrator Resume Examples & Samples

Minimum1 year of experience in Saleforce.com Admin configuration experience
Experience with Service and Sales Clouds
Ability and vision to map out “to be” business processes
Strong analytical, problem solving, and troubleshooting skills
Understanding of Agile project methodology
Confident Communicator

Junior Salesforce Administrator Resume Examples & Samples

Weekly operational duties in support of Salesforce, including de-duplication and other data quality tasks
Design and execute solutions for common challenges such as data mapping, object modeling, page layout design, and workflow rules within the context of the Salesforce platform
Create training materials and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
Build reports and dashboards as requested by Enrollment and other business areas as needed
Collaborate with other technology team members to create and support data integrations between Salesforce and other business systems
User Setup
Create users for new hires and manage permissions and access
Vet all SFDC quarterly updates to ensure minimal risk to existing configurations
Coach front line staff to ensure accurate/consistent CRM practice
Identify 3rd party applications that can enhance our organization’s efforts
Strong data management skills
Excellent communication, motivational, and presentation skills
Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences
1+ years of successful professional CRM configuration, and administration
Salesforce.com Administrator Certification
Demonstrated experience using workflow rules, reports/dashboards, and formulas
Experience with Marketo or other marketing automation software is highly desirable

Salesforce Administrator Resume Examples & Samples

Lead team of SFDC implementers to design schema changes in support of significant business evolution to support SolarCity’s growth
SFDC release management including Sandbox management, change set tracking, and requirement collaboration with software development team
Lead “Help Desk” triage and request prioritization
Responsible for using independent discretion and judgement to research, address and solve Tier 2 support issues and Tier 3 issues in absence of Sr. Administrator
Oversee support engineers to resolve Tier 1 issues
Research add-on application packages and support ROI analysis for acquisition of applicable programs
Lead integration with 3rd party applications
Design and implement SFDC training programs for sales team and other users
3-5 years CRM database administration
SFDC admin or higher certification a plus
Experience with Apex and Visualforce development a plus
Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities

Salesforce Administrator Resume Examples & Samples

Bachelor’s degree in a relevant field or an equivalent combination of education and related work experience
10 years of progressive work experience in business analysis
Experience in strategic business analysis
Experience in identifying and analyzing interfaces for required work scoping to integrate the new solution into the business and technical environments
Experience in developing training and coaching programs and progress monitoring
Certified Business Analysis Professional (CBAP) and/or designation from the International Institution of Business Analysis (IIBA)

Salesforce Administrator Resume Examples & Samples

Formulates/defines specifications for moderately complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data
Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
Prepares program specifications and diagrams and develops coding logic flowcharts
Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments
Reviews progress and evaluates results
Problem solving and priority management
Salesforce Administrator certification
Bachelor’s degree plus 5 years of Salesforce administration experience
Experience with Salesforce customization including but not limited to, security controls, creating profiles, roles, record types, page layouts, Process Builder, workflows, validation rules and reports/dashboards
Experience in an agile methodology development environment
Demonstrated ability to solve complex problems and align solutions with desired business results
Excellent problem solving, interpersonal and communication skills
Project management and organizational skills necessary to balance multiple priorities in a fast-paced environment
Experience with 3rd party implementation vendors
Salesforce 1 Mobile App experience a plus
Experience with implementing Salesforce App Exchange products
Prior experience in the financial services industry a plus
Daily administration and support of the Salesforce Sales Cloud including but not limited to managing profiles and roles, customization of objects, fields, record types, sharing rules, page layouts, validation rules, Process Builder and Visual Workflow
Serve as the liaison to the Salesforce user business groups to collect business requirements, design project plans and ensure the application is meeting end-user needs
Provide procedural and technical guidance to the Salesforce analysts as well as assign tasks to assist with project completion
Stay up to date on technology trends and Salesforce application functionality and roadmaps in order to provide best practices for process improvements
Create and maintain documentation on processes and application configuration
Coordinate with Technology team to complete tasks such as triggers, apex coding and VisualForce page development

Salesforce Administrator Resume Examples & Samples

Gather information from project stakeholders
Drive the system configuration which meets security, architecture, and support requirements, all while satisfying business needs
Creating and maintaining documentation on processes, policies, application configuration and help create related materials for users as the application evolves
Identify new and creative opportunities to leverage Salesforce.com to better support business processes or functions
Identify third party tools to supplement the Salesforce.com application as needed
Train users on new processes and tools
3+ years of experience in administration/implementation of Salesforce platform
Deep understanding and knowledge of related technologies
Excellent communication skills, both written and verbal – able to work with all levels within an organization
Strong team player with service-oriented attitude and customer focus
Precision and quality focused, methodical, with great patience and attention to detail
Excellent leadership, teamwork, and project-management skills
Ability to manage multiple projects simultaneously and prioritize time with minimal supervision
Experience in an Agile development environment is preferred
SFDC Administrator training and/or certification is preferred

Salesforce Administrator / Developer Resume Examples & Samples

Support maintenance within multiple instances of Salesforce.com
Perform systematic CRM updates as needed including bulk edits, record reassignments, back-end updates, etc. to ensure CRM information is kept current
Maintain training and knowledge of new product features, as they are launched with SFDC new product releases
Maintain system metrics to track trends in usage and data integrity
Play a role in CRM support issues surrounding security roles, record access, user accounts, team management and access as it relates to SFDC
Expected to work as a full-standing member EAS Team and provide frequent input and insight into partner business discussions
Deliver rapid resolution to business challenges and technical issues; identify and implement application solutions, enhancements and system integrations
Serve as a EAS Lead to drive business solutions within several CRM instances
SFDC Certified
APEX, Visualforce experience preferred
Serve as resource for ensuring data integrity and ongoing facilitation of data cleansing as needed via various means, including but not limited to utilizing native CRM tools such as merges and de-duplication tools, as well as creating views/reports as needed for staff review
Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure environment with changing priorities
A strongly pro-active, helpful, ‘can-do’ attitude
A creative, resourceful and tenacious problem-solver and solution-finder
Enthusiastic about working with colleagues and peers across the business unit and/or around the company
Enjoys dealing with people and is able to communicate effectively and concisely at all levels
Self-managing and self-motivating, able to prioritize tasks effectively and meet customer deadlines and expectations
A clear enthusiasm for the role and strong desire to continuously develop and improve own performance and departmental performance, while maintaining our IT global Strategies
Willingness to put in extra effort (and hours when required) to get the job done properly
Willingness to share technical knowledge with others
Enjoys contributing to the overall success of the company, not just one department, and has commercial awareness of how the department fits in and adds value to the ‘whole picture&#8217
Comfortable navigating ambiguity and demonstrate the ability to manage multiple initiatives effectively

Salesforce Administrator Resume Examples & Samples

Perform daily administration and end-user support of Salesforce applications
Manage multiple user setups, user roles, profiles, security, business rules, and permission sets, customization of objects, fields, record types, page layouts, formulas, validations, data backups, configure workflows, knowledge management, and create reports / dashboards
Create and maintain documentation on processes, policies, application configuration and user guides as needed
Assist CRM development team with projects as assigned
Perform data imports, data integrity and data manipulation tasks, ensuring proper ownership of existing accounts and contacts
Follow predefined team development to produce clean, efficient and maintainable platform configurations
Follow good development practices by testing rigorously configuration changes within the Salesforce sandbox before deploying to production
Simplify and reduce technical debt by identifying and deleting unused fields, workflows, validation rules, reports, dashboards, objects, users and more
Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
Assist in the implementation of security practices by monitoring login and user activity, deactivating unused users, and auditing field and profile access and security permissions
Install and maintains managed and unmanaged packages
Manage configuration changes made in Salesforce into source code repository
Participate in SFDC Production related issues and downtime
Work with Salesforce support to resolve platform related issues (case management)
Follow all required company policies and practices relating to the System Development Life Cycle
Provide Tier 3 support and resolution of open IT issues escalated by IT customer support
Perform other job-related duties as assigned or apparent
Certified Salesforce Developer preferred
Development experience on Salesforce.com and Force.com platforms using APEX and Visualforce
Experience in Release Management and Change Management
Minimum of two years of experience administering Salesforce in a mid to large size organization (at least 500 users)
Minimum of two years of experience with data migration tools like Apex Data Loader, Excel Connector to import and export the data to the Salesforce.com platform
Experience using Salesforce security model, including sharing rules, roles, profiles, and sharing settings
Excellent analysis and problem solving skills
Strong technical knowledge of best practices for integrating Salesforce.com with internal and external applications using SOA
Ability to interact with IT personnel on all levels to resolve issues and provide solutions in a timely manner
Understands the need for and consistently practices effective teamwork with others
Demonstrated expert knowledge of the entire Software Development Lifecycle (SDLC)
Capable of prioritizing and managing assignments, tasks, and significant projects to completion with minimal supervision
Ability to maintain a detail oriented approach while multitasking in a fast paced environment
Proficient in all currently supported application development standards
Ability to provide assistance with creation and maintenance of company development standards

Salesforce Administrator Resume Examples & Samples

Meeting with customers and the solution architect to understand user requirements
Working with implementation partner
Providing ongoing customer support and training
Database cleanup and de-duping
Designing workflows
Customizing objects, fields and record types
Creating page layouts and validations
Assisting developers with the development and documentation of applications
Providing guidance on the design and implementation of API-based integrations
Ongoing development and customization
Development of reports and dashboards
Working closely with data governance team to maintain data standards
Overseeing user acceptance testing of new features and releases
This resource will participate fully in the Salesforce implementation effort, working closely with the solution architect, business customers and the implementation partner

Salesforce Administrator Resume Examples & Samples

College diploma or university 4-year degree in the field of computer science, information systems, or computer engineering
4 years of relevant business experience including progress program/system management related to sales, marketing and/or customer experience related activities
3+ years’ experience in CRM administration
Thorough understanding of CRM technology, relational databases, business intelligence tools, marketing automation tools, and dashboard tools
Strong background in database platforms
Knowledge of operating systems and web browsers
Experience with Apex programming language, VisualForce development, report writing software and HTML4/5 and CSS2/3
Knowledge of Apttus administration also preferred
Proven project management or business analyst experience
Demonstrated ability to identify and resolve problems
Equivalent combination of education and experience may be considered
Advanced Excel capabilities and related data manipulation of plus

Junior Salesforce Administrator Resume Examples & Samples

Business configuration of the Salesforce platform
Maintenance of system and solution documentation
Maintenance of the data security model ensuring data security compliance
Keeping up to date with Salesforce releases, evaluating impact of new features and functionality, identify opportunities, and prepare for roll out and adoption of new releases
Technical and business process analysis
Support of helpdesk issues and timely problem solving
Skills and Competencies
Understanding of the force.com platform and features available
Organised and able to manage multiple tasks
Proven ability to work effectively as part of a team
Ability to produce both technical and system documentation
Ability to create reports and dashboards
Enthusiastic, proactive, and highly professional
1 – 2 years Salesforce administration in a commercial Salesforce environment
ADM201 certificate, highly advantageous but not essential
Working in a support and development/project environment
Exposure to the agile methodology
Some experience of website development with HTML/CSS

Senior Salesforce Administrator Resume Examples & Samples

Responsible for maintaining Salesforce org including, but not limited to, roles, profiles, security, data and objects within the Salesforce applications
3+ years relevant Salesforce administration, configuration and/or development experience
3+ years relevant Salesforce experience in workflows, configuration, formulas in Sales or Service Cloud
Salesforce Certified Administrator (ADM201) preferred
Experience using tools like JIRA, Rally, DOORS, SVN
Strong analytical skills and ability to interpret and communicate key performance indicators to all levels of the company
Experience working in a matrix organization

Salesforce Administrator Resume Examples & Samples

Participate with team of technical staff and business managers or practitioners in the business unit to determine systems requirements and functionalities needed in large/complex development project
Assess and develop high level design requirements for project and communicate in writing or in meetings with development team. Assess detailed specifications against design requirements
Review coding done to advance application upgrade, extension, or other development. Analyze application for data integrity issues
4+ years of related experience
3 years’ experience in SalesForce configuration
Experience with template administration
Experience using Rally, DOORS, SVN
Familiarity with Software development lifecycle (SDLC)
Salesforce certifications a plus

Salesforce Administrator Resume Examples & Samples

Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Assist in Monthly Forecasting and performance measurement
Perform administration of Salesforce.com including configuration, workflows, custom objects and related lists
Implement enhancements and rollout new features
Manage security, users, roles, profiles, groups, queues, sharing rules, and other setup options
Manage ongoing support requests and administrative needs of users. The ability to effectively identify, prioritizes, and escalates issues as required
Assist users with report design and management
Work with various stakeholder teams to ensure salesforce.com remains relevant and in line with business process changes
1+ years of experience functioning as a Salesforce.com administrator
Salesforce Administration certification desirable
Experience in working with relational databases such as SQL Server preferred
Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences
Take initiative to recommend process improvements and demonstrate creative thinking
Demonstrate self-motivation and the ability to grasp concepts quickly
Demonstrate sharp, analytical, problem solving, and decision making skills
Ability to work independently to meet project requirements with minimal supervision

Salesforce Administrator Resume Examples & Samples

Manage security, users, roles, profiles, groups, queues and other Salesforce.com setup options as necessary
Prepare data files and upload the data in to Salesforce.com using data loader. Experience using Demand Tools preferred
Work with internal stakeholders to ensure that the configuration supports business requirements. As required manage SFDC enhancement projects to support business needs
Develop and maintain integrations to 3rd party solutions
Create reports in Salesforce.com to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data
Test and QA of enhancements/changes to SFDC deployment using SF.com sandbox
Train/support end users with the use of the SFDC application
Ability to work in a fast paced environment as well being proactive

Salesforce Administrator Resume Examples & Samples

Customize and maintain Commvault’s Salesforce CRM system, including user setup and maintenance, role hierarchy, profiles & permissions, security, page layouts, objects, fields, workflow, approval processes, formulas, queues, assignment rules, and data management
Support Commvault’s 1400+ end users in the successful use of Salesforce and other sales technologies used at Commvault, including RainKing, Data.com, QlikView, AddressTools, CRM Fusion DemandTools, and Anaplan
Troubleshoot and resolve internal cases logged by end users related to forecasting, deal registration, reports & dashboards, list views, access/visibility, license provisioning, user activation & termination, system errors, feature requests, data quality, user audits, and general questions related to the systems we support
Develop and maintain articles in the FAQ Knowledge Base to help users solve problems quickly on their own through self-service
Identify, correct, and prevent data quality issues through data governance, system setup, and use of tools like CRM Fusion Demand Tools, Salesforce, QlikView, and Excel
Contribute to projects managed by the Sales Technology & Analytics team, aiding in technical design, development, testing, and deployment
Create and maintain solution design documents, workflow diagrams, knowledge articles, technical specifications, and other documentation that support and explain technical solutions and business processes
Acclimate quickly on current system configuration in order to troubleshoot and improve system usability and performance
Work independently and on multiple projects against deadlines in a dynamic environment where consistently producing deliverables within agreed upon timelines is expected
Drive operational excellence, stability, and scale by observing strict change control, data governance, release management, case management, knowledge management, and project management best practices
Stay Current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed
3+ years Salesforce.com or other CRM system administration experience, Enterprise Edition or higher, preferably with 100 or more users
Data management – Experience extracting, transforming, and loading large volumes of data. Experience with data governance best practices for maintaining high levels of data quality
Strong communication and facilitation skills
Experience troubleshooting and finding solutions to complex problems
Ability to determine the best approach to solution design and development, with focus on simplicity and scalability
Ability to work autonomously and in teams in a fast-paced, rapidly changing environment
Proven ability to develop and maintain strong working relationships with end users and business leaders at varying levels
Advanced experience with MS Excel, including pivot tables, advanced formulas, and charting
Salesforce.com Certified Administrator, preferably with additional Salesforce certifications for Advanced Administrator, Force.com Developer, Force.com Advanced Developer, Sales Cloud Consultant, or Service Cloud Consultant
Experience using CRM Fusion DemandTools
Experience using Agile software development methodology
Experience in a professional services/consulting organization
Knowledge of relational databases, data modeling, database concepts and data management
Exposure to analytics applications such as Qlikview, Tableau, Birst, Cognos, Business Objects

Junior Salesforce Administrator Resume Examples & Samples

2+ years experience administering Salesforce
SalesForce certification ADM 201 - additional certifications a plus (please only list active certifications)
Experience in Sales Cloud and Force.com, Partner/Customer Communities
1-2+ years working with both Sales and Marketing teams. Experience working in Sales Operations is a plus
A working knowledge of the security functionality within Salesforce (roles, profiles, sharing rules, permission sets, default sharing settings, etc.)
Proficiency with Salesforce formulas (in formula fields, report formulas, validation rules, workflow logic, etc.)
A thorough knowledge of reports, dashboards, scheduled reports/dashboards, and reporting snapshots
Experience building and administering approval processes
Demonstrated success working cross-functionally across Sales and Marketing
Keep up to date on Salesforce releases (patches, upgrades, etc.), news and industry information
Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team
Experience administering tools/apps that integrate with Salesforce
Familiarity with JIRA, OS X, and Google Applications
Experience with SQL or SQL like languages
Why are you interested in working for Puppet Labs?
Tell us about a time when you provided excellent support to a Salesforce user who had previously had a negative experience. What was the outcome and what did you learn? No more than 2-3 paragraphs please

Salesforce Administrator Resume Examples & Samples

Configuration and Customization
Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards
Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
5+ years Salesforce Administration in an enterprise environment
Advanced Administrator Certification (preferred, but not required)
Project management experience
Experience with ETL and general CRM practices/standards
Ability to translate customer/business requirements into technical specifications
Experience troubleshooting and finding multiple solutions to a complex problem
Ability to communicate ideas and expectations effectively by e-mail, phone, and in person
Experience in thinking through problems creatively
Fluent in Microsoft Office applications
Bachelor's degree in CS (or related) or equivalent work experience

Salesforce Administrator Resume Examples & Samples

Communicates and understands impact of Salesforce changes to affected parties and makes recommendations, as appropriate. Maintains hardware platforms to perform at optimum response, capacity planning, and implementation of new databases due to conversions
Consults with Project Managers to design appropriate solutions. Assists the development teams with application schema designs and applies best practices
Commissions and installs new applications
Assists with leading a task force to develop and implement changes that address business needs. Advises on new CRM technologies, trends, and features
Develops, revises, and implements policies, standards, procedures and guidelines necessary to effectively administer the CRM environment
Develops, manages, and tests backup and recovery plans
Tunes, maintains and supports systems for highly available, high-volume internet applications
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
Generally requires 5-8 years related experience

Salesforce Administrator Resume Examples & Samples

Collaborate with managers or practitioners in the business unit to determine systems requirements and functionalities needed in new or revised application
Develop detailed specifications of application and document in a form that it can be used for coding application
Perform or review coding done to render specifications into application functionalities, screens, or outputs
Develop test plan and/or test application in development status or debug application in production mode
Document or review documentation of steps in specification development, coding, testing and user acceptance for future reference and for internal control purposes
May lead a small project or a segment of a larger project
May mentor or provide technical guidance to less experienced staff
2+ years’ experience in Salesforce configuration

Salesforce Administrator Resume Examples & Samples

3+ years of experience managing a Salesforce.com database
Bachelor’s degree in Computer Science or equivalent work experience
Experience with SFDC tool kit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services
Proficiency in SOAP-based web services, SQL, Apex, SOQL, XML, JavaScript
Experience creating objects, data manipulation/cleaning, creating custom workflows and reports
Experience documenting and analyzing sales processes and procedures
SFDC certification
Experience in a SaaS-related Business environment
Experience with SFDC platform integrations and Service Cloud Portal development

Salesforce Administrator, Heroku Resume Examples & Samples

All Salesforce admin responsibilities. Some key areas of focus: Onboarding and offboarding of users, instance security and performance, overall usability
Introduce new, helpful tooling that will have our Sales team singing your praises
Create and maintain Reports and Dashboards to provide visibility to all the wonderful data we have
Document all rules, configuration settings and user permissions changes, additions and deletions
Document and maintain business requirements and workflows
Own day-to-day Salesforce tooling and operations for our sales team. You consistently look to automate and simplify operations
Own the sales rep experience. You'll serve as the editor of the tools and processes that our sales reps interact with, including serving as the product manager for our in-house sales tool. A particular focus will be on the 'week one' experience - managing onboarding, documentation, and tools training for our sales team
Serve as the primary point of integration for Heroku Sales Operations, where you'll coordinate with Sales Management to enact new initiatives, and ensure the integrity of our data infrastructure

Salesforce Administrator Resume Examples & Samples

Ensure projects are delivered on time, within budget, adhere to high quality standards and meet defined expectations
Assemble project plans and track progress, direct and monitor work efforts, identify system constraints, perform quality reviews and escalate functional, quality, timeline issues appropriately
Interact with internal stakeholders and external vendors, and provide training and assistance to users as needed
Partner with senior management of the business community to identify and prioritize opportunities for utilizing CRM to achieve the goals of the relevant business units

Salesforce Administrator Resume Examples & Samples

Design, develop, test, release, and maintain complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations
Improve user efficiencies, solve technical issues, invent creative solutions, ensure data cleanliness and data accuracy across the Salesforce.com instance
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Day-to-day support of ~150 users
Work with various teams and end users to identify, document, and communicate standard business processes as they relate to Salesforce.com
Communicate updates, gather requirements, problem solve, and prioritize with Salesforce.com users
Advanced Reporting/Dashboards
5+ years of professional Salesforce.com Admin experience
3+ years complex Salesforce.com Admin work, with a strong focus on workflow, process builder, validation rules, and system integrations
In-depth understanding of the capabilities and constraints of the Salesforce.com CRM
Self-Directed learning, problem solving, and researching of system issues
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
Certified Salesforce.com Sales Cloud Consultant or equivalent experience
Administering and delivering solutions to real customer problems, preferably with an emphasis on Customer, Sales, Service, Operations, and/or Marketing issues
Handles multiple competing priorities in a fast-paced, deadline-driven environment
Certified Salesforce.com Administrator (ADM-201), Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
Advanced Excel skills (VLookups, Pivot Tables, Macros, formulas)
Experience with Visualforce and/or Apex
Experience with Service Console and Sales Console
Experience with a multi-region and multi-currency organization
Experience using Salesforce.com data tools (Data Loader, Excel Connector, DemandTools)
Experience with Salesforce.com portals (Communities)

Salesforce Administrator Resume Examples & Samples

Understand all aspects of Salesforce.com configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce.com release upgrades
Communicates regularly with the Salesforce.com Product Owner, Employee Services Leadership, IT Leadership, and other stakeholders to ensure functionality meets HR needs through a managed backlog and release plan
Maintains high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
Assist in architecting and implementing business processes, workflows and applications in SalesForce.com with adhering to Saleforce.com / Service Center best practices
Define and advocate technical collaboration across systems and functional departments within Macy’s; assist in developing and analysing functional solutions for integrating SalesForce.com with other applications
Manage the administration of Salesforce.com including but not limited to the configuration of page layouts, custom fields, email and mail merge templates, list views, case assignment rules, security settings, reports and dashboards, work flow triggers, workflow alerts, and automated notifications
Maintain and communicate system metrics to track trends in usage and data integrity; regularly audit data and security to uncover data integrity issues and support security audits
Maintain updated system documentation and Salesforce.com policies/procedures; maintain the Salesforce.com support queue by promptly responding to user questions and requests for administrative support
Provide coaching and guidance to other members of the Salesforce Administration team
Bachelor's degree in computer science, business management, or a related field
Strong SalesForce.com functional and administration skills - a minimum of 3-6 years related experience
Experience as a Business Analyst desired
SalesForce.com Certified Administrator credential is a plus
Strong ability to communicate effectively to all levels of the organization and to effectively manage stakeholders by creating positive relationships with all team members through the appropriate management of their expectations and agreed objectives
Proficient written and verbal communications, collaboration skills, organization, attention to detail and negotiation skills
Must have above average mathematical skills, including the ability to compute rates, ratios, and percentages
Ability to work with mathematical concepts such as probability and statistical inference
Outstanding business acumen, intellectual curiosity, excellent analytical abilities, strong technical skills, and the ability to influence cross-functional teams
Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment
Strong organizational and project management skills, able to plan, prioritize and meet deadlines
Demonstrated problem solving and conflict resolution skills
Proficiency with the Microsoft Office Suite of products

Salesforce Administrator Resume Examples & Samples

Automate release process by working with DevOps
Create and run specialized reports; monitor data integrity within the CRM applications; import data as necessary
Collaborate with team members and other departments in defining business requirements for optimal use of Salesforce functionality
Proactively identify areas of improvement and functional gaps in Salesforce Applications
Create and maintain technical documentation including process documentation, naming and commenting conventions and Salesforce policies/procedures
Evaluate, install and administer 3rd party apps and provide first-tier-support
Train and coach teammates
5+ years relevant Salesforce administration or development experience
5+ years relevant Salesforce experience in workflows, configuration, formulas in Sales or Service Cloud
Salesforce Certified Administrator (ADM201)
SalesForce
Salesforce

Salesforce Administrator Resume Examples & Samples

Manage the setup of new users and their permissions
Monitor the various Salesforce environments and work with the development team to ensure code coverage does not fall below the Salesforce and BMI thresholds
Perform and coordinate deployments for the Salesforce team
Provide insight to both the business and development teams on useful third party applications
Implement and govern security related to profiles, permission sets, roles, sharing settings and login access policies
Customize and configure all out of the box functionality features such as, creating objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, creating apps, report types, sharing rules, permission sets, profiles, roles, etc
Responsible for processing month-end renewals, staging pre-renewal activities and generating accounts receivable billings
Perform data cleanup and data manipulation tasks using data loader and any other third party applications. Run appropriate exception reports to maintain data integrity
Responsible for the creation of Salesforce cases for issue resolution when appropriate
Actively research AppExchange applications and be able to perform analysis on AppExchange solutions. Perform the necessary installation and configuration of any AppExchange solutions into the BMI Salesforce Orgs
Must possess ability to work independently in a fast-paced, dynamic environment
Must be a team player who understands the importance of teamwork, collaboration, and open communication
Detail orientation and strong attention to detail
Must have an understanding of BMI’s environment deployment policies and possess ability to deploy code through each of the Salesforce environments
Must possess good development practices and rigorously test any changes within the Salesforce sandbox before deploying to production

Salesforce Administrator Mth FTC Resume Examples & Samples

Salesforce Advanced Administrator - Certified
Proven working experience in Salesforce administration, developing objects, record types, page layouts, workflow rules and approvals
Strong analytical skills and able to work creatively, analytically and independently in a problem solving environment
Design and manage ongoing development of the system to meet global standards
Excellent documentation and communication skills
Understanding of Sarbanes Oxley and importance of corporate governance
Comfortable working in a culturally diverse workforce and business environment
3+ years related Salesforce experience
Experience with Apttus / Zuora
Experience working within an Agile environment
Support and confer with business community to determine business and technical requirements
Write user stories and specifications
Configure, test, implement and support business solutions while maintaining quality
Assist with 3rd Line application support activities
Flexibility to support US working hours when required (UTC -6:00)
Document all operational, system, and support requirements
Follow best practice and ensure compliance with company controls

Salesforce Administrator Resume Examples & Samples

Optimize individual and team performance related to the usage of Salesforce.com by working across multiple business functions to identify, document, and implement streamlined business processes
Champion data governance initiatives to drive consistent and proper handling of data across the business, including mobile devices
Oversee data management related to Salesforce.com forecasting, contract management, standard/custom objects, dashboards, reporting, and data import/export
Translate and implement user requests into meaningful enhancements to the system, including but not limited to writing custom code, creating custom reports, objects, workflows, email alerts, templates, etc
Lead a series of projects and improvements through change management process (i.e. Lightning upgrade) emphasizing stability and communication throughout the process
Maintain a strong understanding of other related business applications in order to make recommendations for company-wide system and process improvements
Establish high standards of excellence for business-critical processes and systems
Bachelor’s degree in business, management information systems, computer science, or related discipline
Possesses analytical and data management capabilities
Ability to conduct thorough needs analysis and solution identification with diverse technical abilities
2+ year of Salesforce.com administration, customization, and/or development required

Salesforce Administrator Resume Examples & Samples

SFDC configuration & production support, troubleshoot user issues
Manage user permissions/ profiles/ role hierarchies/ security
Provide data updates, analysis, validation, and integrity checks on data and reports, testing
Create/ update/ maintain reports, dashboards, and folders with permissions
Maintain database accuracy, integrity, and cleanliness
Import/ export/ manipulate data
Configure objects/ fields
Manage/ build validation rules and workflows
Business process support, requirements gathering, documenting process flows, maintain process flows
Modify and scale existing processes to support more users and new business requirements
Provide day-to-day end-user support and educate users with best practices to enhance and increase their knowledge of Saleforce
Project participation – All phases from requirements gathering to UAT and implementation
Maintain knowledge of all current Salesforce features and releases
Experience administering SFDC, or coding in Java or HTML
SFDC Advanced Administrator certification is a plus
Ability to read and/or write Apex code is a plus
Ability to optimize and extend Sales Cloud and Service Cloud applications is a plus
Design advanced reports, dashboards, and business process automation is a plus
Working knowledge of visual force pages and components is a plus
Ability to analyze and recommend Salesforce configuration changes in support of enhancement requests
Proficient in MS Office Suite (Word, Excel, PowerPoint) and Visio
Knowledge of project management practices and tools
Job experience – two to four years of working with SFDC, reporting and analyticsSearch Jobs US

Salesforce Administrator Resume Examples & Samples

Manage the Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, dashboards and reports
Maintain user roles, security, profiles, workflow rules, etc
Identify SF.com usage problems and craft technical / communication plans to remedy
Regularly perform database de-duping and cleanup procedures
Participate in data integration process with other enterprise applications
Provide prompt and complete resolution to technical challenges and business issues
Drive and increase customer adoption and ensure satisfaction
Formal Salesforce.com training and or certification
2+ years’ experience implementing and configuring Salesforce.com for 100+ users
Experience with Excel or Access
Advanced degree (MS,MBA)
1+ year specialized experience implementing and configuring Pardot, Wave, Social Studio, or other Salesforce-integrated products
Program and Project Management proficiency across multi-site locations
Self-starter and independent thinker
Working knowledge and proven track record of success with analytical problem solving methodologies and programs
Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization
Demonstrated ability to make courageous recommendations and decisions to drive significant organizational change

Salesforce Administrator Resume Examples & Samples

Familiar with third-party and commonly used ERM functional extenders
Experienced in hands-on design, prototyping, development, configurations, testing and other implementation activities
Proven experience in delivering the full software development life cycle with ERM platforms
Excellent troubleshooting skills with the ability to analyze and resolve difficult problems quickly
Demonstrated aptitude for learning new technologies
Ability to effectively communicate technical concepts to other technical staff members as well as non-technical members of the organization

Salesforce Administrator Resume Examples & Samples

SFDC Certified System Admin (Admin 201) or *2+ years in SFDC, Salesforce.com, Salesforce Administration
Experience building advanced reports
Proficient level experience with Microsoft Excel
Flexible/adaptable work approach and can go with the flow/changes of a rapidly growing organization

Salesforce Administrator Resume Examples & Samples

Support a global deployment of Salesforce with 800+ users spanning across multiple functional areas (sales, customer service, account management, etc.)
Work with business users to gather requirements for enhancements and translate the business needs into technical design
Work with developers and IT team to provide direction and support where more advanced solutions are required (e.g., Apex classes, triggers, VisualForce), and assist with testing those solutions
Develop new and maintain existing functionality within salesforce.com including custom objects, custom fields, formulas, workflows, page layouts, validation rules, assignment rules, and analytics, roles, profiles, security
Work within sandbox environments and follow a release schedule, to maintain system integrity
Perform data cleanup using the Apex Data Loader
Provide ongoing support and administration for Salesforce.com users including basic up to advanced user questions
Certified Administrator preferred; 2-3 years salesforce.com administration experience required, with strong understanding of Salesforce.com best practices and functionality
Creative and analytical thinker with strong problem-solving skills
Strong interpersonal and relationship-building skills with ability to work with key stakeholders across the global organization
Strong communication (both written and verbal) skills are required; Strong analytical and problem-solving skills
Proficient in Microsoft Office tools, especially Excel
Experience with Salesforce1 Mobile App and/or Chatter is a plus

Salesforce Administrator Resume Examples & Samples

Administration of Salesforce system used for sales, support and other activities
Administration of data warehouse, including extracts that load into it
Documentation of business and functional requirements
Manage security, user roles, profiles, groups and other setup options in information systems tools
Create and manage custom objects, fields, formulas, validation rules, custom workflows and approval processes in CRM platform
Ownership of standard release management process for CRM and Data Warehouse systems
Major project ownership for information system upgrades and improvement
3-5 years of related work experience
Experience with Salesforce CRM required (certified Administrator preferred)
Experience with analytics or business intelligence software preferred
SQL and/or data warehouse experience required
Proven ability to work creatively and analytically in a problem-solving scenario
Business requirements and functional requirements gathering skills
Database and data modeling exposure
Effective communication (written and verbal) and interpersonal skills
Bachelor’s Degree in Computer Science, Mathematics or related field
Knowledge of healthcare and/or payment processing a plus
Team oriented and business value driven

Salesforce Administrator Resume Examples & Samples

Provide day-to-day end user support of the CRM application to all levels of the organization
Create and manage user accounts and groups including security configuration
Add, delete and modify users as employees are hired, transferred or leave the organization
Create and manage custom objects, fields and formulas
Develop and maintain validation rules and custom workflows
Complete bulk imports and exports of data
Batch reassignment of accounts and opportunities based on organizational changes
Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
Assist users and stakeholders with analytics and report design and management
Manage and implement best practices for creating and refreshing sandboxes and migration of data/metadata
Participate in the integration process of the CRM system with other enterprise systems
Process Discovery and Enhancements
Successfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and support
Determine, document and communicate user and system requirements, processes and standard procedures
Work with leadership to leverage the application to support additional business processes or functions
Integration and Collaboration
Collaborate with other business units that share the salesforce.com instance
Partner with other divisions within company to ensure successful collaboration and sharing of data, contacts, leads, procedures, processes, knowledge and more
Developing and helping to enforce master data management and governance
Training & User Adoption
Develop training materials and documentation, keep materials up-to-date, coordinate new user and ongoing training sessions
Conduct training
Manage and communicate a schedule for future releases/enhancements
Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve adoption
Normally requires four (4) to six (6) years directly related and progressively responsible experience
At least two years experience serving as a Salesforce.com administrator is required
Proficient in data management. Experience with Data Loader and other data scrubbing and reporting tools strongly preferred
Experience with the Salesforce API is preferred
2+ year experience with Apex and Visualforce development is preferred
Solid understanding of accounts, leads, opportunities and contacts
Experience understanding and analyzing business needs, designing solutions based on needs, documenting functional requirements and assessing business impact
Experience with systems development lifecycle (SDLC) and system management processes, including requirements management, design, configuration and user acceptance testing
Strong team player with a customer service-oriented attitude
Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities
Working knowledge of computers necessary to operate effectively with company systems and programs
Salesforce.com Administrator and Developer certifications are preferred

Salesforce Administrator Resume Examples & Samples

Lead Salesforce.com projects for the Sales and Commercial organizations. Continue to drive user adoption of existing functionality and applications
Lead cross-functional projects in support of Commercial and Sales initiatives
Manage an iterative SFDC roadmap. Continue to drive completion of existing SFDC roadmap initiatives while identifying new roadmap initiatives
Identify and manage solutions to increase productivity and collaboration
Collaborate with Information Technology team to complete projects and enhancements
Build relationships with internal and external stakeholders
Build relationships with vendors (Success Managers, Product Developers and Software Engineers)
Strategically build SFDC Case Knowledge base
4+ years of Salesforce.com experience administering Sales Cloud, Service Cloud and Mobile
Experience supporting Sales and Service Cloud implementations
Understand APEX code and SQL statements
Understand and write triggers, workflows and processes
Demonstrated experience using visualization tools to drive performance
Demonstrated experience managing SFDC implementation, adoption and roadmap
Proven experience analyzing and resolving complex processes or technical issues
Advanced Microsoft Excel and Database skills
Ability to work effectively in a culturally diverse work group
Ability to work extended hours as business demands
Salesforce.com Certification(s)
Experience managing cross-functional projects

Sterling Capital Management Salesforce Administrator Resume Examples & Samples

Oversee day to day operations and support strategic roll outs of new projects and partnerships
Create workflow rules, validation rules, email alerts and field updates
Configure roles and profiles to ensure access to data is controlled
Create and maintain fields, record types, views, reports, dashboards, campaigns, user rights and page layouts across firm
Communicate regularly with all Salesforce users regarding new features, enhancements and any changes to the system
Develop and document all of the company processes and workflows with regards to Salesforce. Create a manual to be updated on a consistent basis
Development of dashboard and reports for Sales teams and executive management
Ensure data integrity by merging duplicate Leads, Contacts and Accounts; performing mass uploads and updates of data
Bachelor’s degree in Computer Science or related discipline or equivalent education, training and work-related experience
Two years as a Salesforce Administrator and other Customer Relationship Management Systems (CRM) tools
Professional experience in a sandbox test environment, including development/staging/production (or similar) deployment cycles
Ability to develop and coordinate training at all levels
Self-motivated to succeed in a fast-paced and dynamic environment
Salesforce Administrator or Developer certification or experience
Financial Service industry experience
Excellent verbal and written communication, presentation and authoring skills
Solid interpersonal and relationship building skills that enable cross functional partnerships

IT Salesforce Administrator Resume Examples & Samples

Administer Sales force environment including: customizing and implementing profiles, roles, security settings, sharing rules, custom applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports, and so on
Work with external customers to understand and define business requirements; document as appropriate
Assist with solicitation, gathering and analysis of user input and requirements
Identify and work with key stakeholders
Interface with technical managers, sales and customer service teams
Maintain the CRM system to ensure that all required data is collected and entered into the system
Provide training and support to sales force and other users
Create custom reports as required

Salesforce Administrator Resume Examples & Samples

Manage Salesforce.com instance on day-to-day basis
Oversee Salesforce.com administration, configuration, and data migration tasks Drive adoption of Salesforce.com and identify pain points related to adoption and usage of the platform
Collaborate with internal and external stakeholders on solutions related to Salesforce.com
Work with product owners to identify solutions and understand when configuration, code, or 3rd party solutions are appropriate in Salesforce.com
Achieve and maintain Salesforce.com certifications
Collaborate with various business departments to define and develop reporting needs
Conduct business training sessions for report and dashboard creation within Salesforce
3+ years previous experience working with Salesforce.com
Experience maintaining user roles and profiles, configuring validation rules, workflow rules, formula fields, creating custom objects, setting permissions and enabling field level security in Salesforce.com
Experience integrating Salesforce.com with other applications
Experience using Salesforce.com data tools (Data Loader, Excel Connector, DemandTools, etc.)

Salesforce Administrator Resume Examples & Samples

Overall day to day management of SFDC, emphasizing user engagement and adoption
Provides strategic consulting to end users with best practices and use of CRM applications. Assists with developing training programs and materials
Assists with user licensing assignments, permissions and monitors usage
Transfers prospects, leads and opportunities upon request. Updates and maintains proprietary sales team setup
Partners with various teams including Marketing, Operations, IT and Users to facilitate business requirements and related duties throughout the organization
Creates and maintains custom reports as well as campaigns upon request of end users
Communicates platform enhancements and system notifications. Documents new features that are comprehensive to end users
Works with business and development teams on gathering new requirements and testing of technical solutions
Ensures data integrity and data cleanliness
Delivers online and telephone training to maintain data hygiene and records to improve report accuracy and responsiveness to technical issues
Performs Salesforce.com User Administration tasks, Access Management Alignment, Role and Profile management for users as needed (including Permission Sets, Sharing Rules & Public Groups), Data Loader usage and functionality, facilitating data snapshots to be integrated with a data warehouse
Proficiency in Salesforce.com Administrative skills such as creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, Reports, Dashboards and Process Builder
Demonstrate organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities
Excellent communication skills and ability to communicate at all levels of the organization
Ability to work independently and be results driven
Agile familiarity a plus
Strong Reporting and Dashboards skills with knowledge of how to report on KPIs
Requirements gathering and detail oriented

Salesforce Administrator Resume Examples & Samples

Perform all tasks related to the day-to-day operations of a 1000+ users implementation of FinancialForce PSA and Salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, installation and support of app exchange applications and maintaining a strong security model
Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Configure and maintain “sandbox” environments to facilitate successful development and QA testing of new features and functionality
Develop and implement training plans, including the creation of training material, for users
Ongoing development and support of PSA business processes, revenue recognition, project completion and associated calculations for projects of varied billing types in an FFIEC-Compliant organization
Identify customer needs and translate into business requirements for development, ensuring they get maximum benefit from Salesforce and FinancialForce PSA applications

Salesforce Administrator Resume Examples & Samples

Onboard and train new and existing users. Drive adoption by assisting all teams (Sales/Marketing/Customer Service) with process optimization, system integration, troubleshooting, account maintenance, security, etc
Daily administration and support of Salesforce database including but not limited to managing multiple user setup profiles, and developing customized reports, dashboards and page layouts
Create and maintain reporting metrics on the effectiveness and business impact of Sales and Marketing activities, make recommendations on areas for optimization
Establish and maintain scalable CRM processes that ensure global best practices in campaign and lead management
Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
Maintain documentation on processes, policies, application configuration, and help related materials
Interface with IT counterparts to maintain system functionality, and provide user technical support
Provide Salesforce.com feature and functionality recommendations for process improvements
2-5 years experience as CRM Administrator, Salesforce.com certification preferred
Strong analytical skills (including mastery of Microsoft Excel), and has experience with reporting and data analysis
Excellent communication, motivational, presentation skills, and ability to work independently or as part of a team on multiple projects
Understanding of technical security models, relational databases and data integration
Familiar with Salesforce objects and best practices surrounding: Opportunity, Products, Campaigns, Dataloader, Salesforce Reports, Views, Workflow Rules, Approval Processes, Validation Rules, Record Types, Page Layouts, etc
Experience with Salesforce.com Sales cloud
Salesforce.com certification
Experience with programming languages such as SQL, JavaScript, HTML, Java, Apex a plus
Experience with marketing and service cloud a plus

Salesforce Administrator Resume Examples & Samples

Positive, can-do attitude
Ability to interact effectively with all levels in the organization
Demonstrated ability to drive, improve and develop processes
Understand strategy and roadmaps of the business teams
Strong analytical skills combined with a proactive attitude
Ability to communicate effectively at all levels in the organization and be comfortable conducting presentations
Ability to think broadly across multiple business lines
Ability to understand complex organizational structures with interrelated businesses
Ability to work in a matrix management environment and effect change
Detail oriented with excellent analytic skills and interest in identifying and fixing problems
Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment
A ‘systems’ thinker with process orientation and solid understanding of sales processes
Superior interpersonal, written and oral communication skills
Salesforce.com Administrator certification required
2+ years Salesforce experience required
Experience working with Sales and Sales Operations teams a plus
Other Certifications: Lean, Green Belt, Agile and/or PMP are a plus

Salesforce Administrator Resume Examples & Samples

Daily administration and support of Salesforce applications including user setup, profiles and roles, customization of objects, fields , record types, page layouts and validations
Create reports and dashboards to share data across teams
Build workflows and process automation
Complete complex data analysis and migration tasks
Develop, deploy and drive adoption of business processes
Be the voice of the user in communicating with the team
Define user needs and work with programmers to deliver custom solutions and smooth data flow
Work hard to fight inefficiency and champion productivity
Deliver creative solutions
Provide training through various methods including online tutorials, videos, webinars, and one-on-one consulting to end users and stakeholders
3+ years of experience in an IT environment
1+ years of experience working with Salesforce strongly preferred
Bachelor's degree or equivalent experience
Understanding of sales process and the support needs of a sales organization
Ability to distill loosely defined problems, identify potential approaches and execute solutions
The ability to thrive in a changing environment and help guide others through this change
Self-driven, motivated independent learner, takes initiative
Collaboration and relationship building skills will be essential in this role
Unafraid to ask questions and work through ambiguity
Able to manage and self-prioritize work, with limited guidance
Excellent communication skills both with IT professionals and with business partners
Confidence, highly communicative, and excellent business insight and a willingness to challenge others or propose changes
Strong analytical skills, proven data analytics expertise and ability to visualize data for consumption

Enterprise Opportunity for a Salesforce Administrator Resume Examples & Samples

Monitor the various Salesforce environments and work with the development team to ensure code coverage does not fall below the Salesforce and client thresholds
Responsible for maintenance release review and task assignment
Log and track identified system problems and work with Salesforce team through resolution
Assist in the implementation of security practices by monitoring login and user activity, de-activating unused users and auditing field and profile access and security permissions
Responsible for adding users to queues and creating list views for them as needed
Integrate appropriate third party applications, such as Five9, DocuSign, Drawloop, etc
Perform any sandbox refreshes and activities related to those refreshes as appropriate
Research and stay current on security and maintenance related items by utilizing Trust.salesforce.com or other pertinent sites and or tools
Perform Audit Trail monitoring as needed
Actively research AppExchange applications and be able to perform analysis on AppExchange solutions. Perform the necessary installation and configuration of any AppExchange solutions into the client's Salesforce Orgs
Perform any necessary production support duties and work closely with users on issues and help provide solutions to business needs
Bachelor’s degree in Computer Science, Business or related area
3-7 years of Salesforce Admin experience
Must be customer focused and possess ability to work closely with cross functional team members
Must possess ability to effectively present information and respond to questions
Must have excellent problem solving and decision making skills
Must have ability to track issues and/or tasks required through available tools (RTC, Footprints, etc.) and work with appropriate users to ensure issue resolution or task completion
Must possess ability to deploy code through each of the Salesforce environments

Salesforce Administrator Resume Examples & Samples

Execute projects designed to enhance the value of Salesforce.com for the business
Provide on-going support and system administration to quickly fix production issues with Salesforce.com and provide on-going maintenance
Work and deliver under tight and ever-changing deadlines with the ability to multi-task
Work with business representatives and business analysts to quickly understand requirements
Evaluate, select, implement, and integrate technology tools into a solution to support our business unit clients/friends

Senior Salesforce Administrator Resume Examples & Samples

Research ways to improve productivity, comparing and enabling 3rd party offerings using the AppExchange
Communicates regularly with the Salesforce.com designated super users to support them in their role and provide information and training on new features and functionality (Support may include assistance with data imports/exports, assistance with data integrity projects or other requests)
Maintains high-level familiarity with other IT systems / business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
Partner with the process team and user community, including leaders, to identify their business requirements; analyze business processes; analyze source data; produce functional specifications, data flows and business rules; and assist with the implementation of those specifications
Assist in architecting and implementing business processes, workflows and applications in Salesforce.com with adhering to Saleforce.com / Service Center best practices
Define and advocate technical collaboration across systems and functional departments within HLRP; assist in developing and analyzing functional solutions for integrating Salesforce.com with other applications
Manage the administration of Salesforce.com including but not limited to the configuration of page layouts, record types, custom fields and objects, email and mail merge templates, list views, lead and case assignment rules, user roles, profiles, security settings, reports and dashboards, workflow triggers, workflow alerts, and automated notifications
Assist in maintaining updated system documentation and Salesforce.com policies/procedures; help to maintain the Salesforce.com support queue by promptly responding to user questions and requests for administrative support
Ensure data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader
Minimum 5 years’ experience working with enterprise databases
Familiarity working with multiple sales teams within a single instance of SFDC
Proficiency with large datasets and/or complex queries
Visualforce and Apex knowledge
Knowledgeable of Salesforce products including Sales Cloud, Marketing Cloud, and Service Cloud
Team-oriented but able to work autonomously
Ability to work well under pressure and maintain deadlines
Strong communications skills (verbal, written, presentation)
Logical, process-oriented thinker with excellent attention to detail

Salesforce Administrator Resume Examples & Samples

Being the NZ Champion for our CRM system (Salesforce)
Conducting an initial data cleansing project with ongoing data management
Produce timely scheduled reports as well as ad-hoc as required
Compile and manage views, reports and dashboards of our sales data
Ability to understand and provide analysis on trends and opportunities
Attend meetings and training sessions with global counterparts via conference calls including some out of hours
Preferred experience in a similar role with CRM exposure
Experience of data analysis &/or a desire to involve analytics in your career
Demonstrable excellent written and verbal communication skills
Great organizational skills and reliability to work to deadline
Interpersonal skills to communicate across all levels of the business
Initiative, energy and commitment to drive customer satisfaction

Salesforce Administrator Resume Examples & Samples

Maintains the functional areas of data management, custom and standard objects as well as account
Assignments
Maintains user roles, security, profiles, workflow rules, etc
Assist with troubleshooting of data issues using SQL queries
Resolves cases submitted by their assigned region as it relates to issues within the CRM
Maintains feature release schedules and produces release notes for distribution to end users
Develops in Visualforce, Apex, Java and other technologies to build customized solutions that support business requirements and drive key business decisions
Creates updates and manages project plans as designated by Project Managers and the Senior Project Management team
Ensures that the project team follows methodology selected for projects and produces quality deliverables
Maintains system metrics to track trends in usage and data integrity
Develops reports, dashboards, and processes to continuously monitor data quality and integrity
Identifies SF.com usage problems and craft technical / communication plans to be communicated to end users
Develops training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions
Maintains the central repository for all project documentation and lessons learned
Works with the project team to ensure project request align with known strategic goals
Demonstrated written and verbal communication skills and strong presentation skills
Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integrating technologies
Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.comIDE)
Experience with collaboration and project management tools (MS Project, SharePoint, and Clarity etc.)
Familiar with CRM tools within a Sales Environment a plus
Advanced Excel experience, analyzing data and using v-lookups
Basic SQL Knowledge required
Highly innovative, flexible and self-directed - Strong organization skills
Extremely proficient in Microsoft Office Suite including Access
Strong communication and interpersonal skill required
Ability to adapt to change, solves problems, make decisions, and collaborate and work with a team
Candidates must also have planning/organizational skills, strong attention to detail and be results focused

Salesforce Administrator Resume Examples & Samples

Proven experience and strong expertise implementing Salesforce platforms in a large corporate setting
Deep understanding of cloud computing and/or web-based solutions and technologies
Experience working in a Scrum/Agile environment and solid foundation in software development practices
Strong communication skills that can be effective working in person as well as in remote situations
Analyze gathered business requirements and provide effort estimations for the customization work required to fulfill them in Salesforce
Participate in design and technical specifications
Implement complex requirements in Salesforce using customization features and functionalities as well as enhancements for the continuous development of an existing installation
Execute system tests for the Salesforce application
Perform root-cause analysis for issues reported from production environments as 2-nd level and 3-rd level support
Pro-actively monitor Salesforce production environment for known potential sources of issues

Senior Salesforce Administrator Resume Examples & Samples

At least seven years of experience configuring and managing SFDC Service Cloud, Sales Cloud (Salesforce CRM)
Seven-plus years of overall IT experience and business experience
High proficiency in Salesforce.com administrative skills, such as creating user, profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, and process builder
Experience managing configuration of the Service Cloud Console and knowledge management
Product and vendor evaluation
Experience with databases
Experience with declarative development methodology
Proven experience building components of a Salesforce system in the effort to support core business processes
Experience with end user support for Enterprise Applications

Senior Salesforce Administrator / Developer Resume Examples & Samples

Excellent Microsoft excel skills
Outlook integration
Data cleansing, import and export experience
Experience of DemandTools and Job Builder an advantage
Salesforce Certified Administrator (201)
Ability to demonstrate expert knowledge of Salesforce administration
Strong knowledge of system configuration and customisation
Hands on Salesforce configuration
Knowledge and ability to use Apex and Visualforce
Apex programming techniques
Certified SFDC ADM201 and DEV401 or App Builder
Knowledge of JavaScript is a plus
Take a leadership role in the implementation of the Salesforce platform
Take an active role in analysing the technical aspects of the business requirements
Building and maintaining integrations with external systems
Maintain and extend Apex and Visualforce code to a high standard

Senior Salesforce Administrator Resume Examples & Samples

First point of contact for customer/technical support. Includes, but not limited to: On-boarding/Off-boarding, troubleshooting, standard app/custom app/integration maintenance and other technical support areas, as needed. Coordinates and engages DeVry IT technical support, as needed. Ensures timely response and manages multiple user issues simultaneously
Responsible for daily administration and future improvements/enhancements of Becker’s Salesforce instance. Confirms daily processes/utilities successful ideally using declarative development (clicks not code) approach ensuring a quality end-user experience
Performs routine Salesforce data management/cleanup tasks
Creates/updates custom reports/dashboards leveraging Salesforce Report Builder, including scheduling reports if requested. End goal is to promote user self-sufficiency. - Assistance with UAT and training, as necessary, for new/updated functionality or system upgrades. - Works with appropriate group(s) to create and maintain service mailboxes toward Email-to-Case. - Supports multiple end-user facing interfaces including, though not limited to: internal Becker Colleague Community, CPA Student Becker Community, Force.com Sites, Visualforce Pages, etc
Works closely and collaborates with Salesforce Administrator and Manager, Salesforce Administration. Escalation with internal team for more advanced technical support challenges
Leverages and exhausts options from Salesforce ecosystem including, though not limited to: Customer Success Group, Success Community, Premier Training, Premier Support, Admin Services
Stays in tune with Salesforce’s 3/year Major Releases; disseminates key info to customers
Assists with system audits. - Participation in professional development activities (i.e. trainings, conferences and User Groups). - Assists with additional projects/tasks assigned by Manager, Salesforce Administration
Bachelor’s degree. - Minimum 2 – 3 years Salesforce experience in a Salesforce Administrator capacity
Should already be on Salesforce Advanced Administrators Track looking to progress to Platform Developers Track. - Required training completed: ADM 201 (Admin Essentials for New Admins), ADM 211 (Admin Essentials for Experienced Admins) and DEV 401 (Building Apps Using Force.com and Visualforce)
Preferred training completed: DEV 450 (Programmatic Development Using Apex and Visualforce)
Required certification obtained: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder
Preferred certification obtained: Salesforce Certified Platform Developer I
Required knowledge of Apex/Visualforce/Force.com and Community Builder. - Strong verbal/written communicator. Excellent decision making, analytic and collaboration skills

Salesforce Administrator Resume Examples & Samples

KNOWLEDGE/SKILLS/ABILITY: Basic knowledge of Salesforce tool, specifically in terms of administration and troubleshooting. Excellent ability to provide technical support. Working knowledge of standard sales processes and usage of Salesforce. Light configuration (users, hierarchies, skills/configuration in Live Agent, field updates, etc.). Strong Excel skills. Understanding of, or ability to learn Salesforce data management toolsets (Data Loader, DemandTools, etc.). Strong knowledge of the native Salesforce reporting and dashboarding functions, including Custom Report Types. Ability to understand and assist in sales bookings procedures, as well as assist in establishing best practices and documentation for processes as it relates to bookings. Solid communication (written and oral), problem-solving, and time management skills. Customer centric mindset, with the ability to interface with teams of internal sales users on a daily basis. Ability to handle the fast pace and stress of a sales environment
JOB COMPLEXITY: Performs all tasks directly related to the maintenance and administration of Salesforce products with advanced knowledge of Lead, Account, Contact and Opportunity objects. Manages support queue for ongoing Salesforce support requests in addition to administrative needs of Salesforce and other sales systems users. Creates and maintains reports and dashboards. Provides technical support and troubleshoots application and bookings related issues. Escalates more complex issues to senior team members. Develops and delivers training on Salesforce products, driven by assessment of sales usage and educational needs. Provides data maintenance and data integrity reviews within Salesforce and other Sales systems. Assists with audits to protect data integrity and enforcement of bookings and de-bookings rules
SUPERVISION: Operates under moderate supervision
EDUCATION/EXPERIENCE:Requires a High School Diploma/GED, with minimum 1-2 years EITHER Salesforce.com administration and sales practices/process experience OR relational database administration and sales practices/process experience. Highly proficient in working with Microsoft Office Suite required, especially Excel
PHYSICAL DEMANDS:General office environment. Moderate levels of stress will occur, especially during business deadlines. Must be able to work flexible schedule to meet business needs. No special physical demands required

Salesforce Administrator Resume Examples & Samples

Maintain thorough knowledge of Salesforce and systems including best practices and processes having an impact on the application
Experience with the process of adding 3rd party apps from the AppExchange
Utilize Salesforce abilities to meet the CRM objectives and needs of all departments in a global organization
Research and recommend innovative and automated approaches, identifying those that leverage our resources and provide economies of scale
Maintain high standards of excellence for business critical processes and systems
Provide training including; team members and business users, generating internal documentation for processes, policies, application configurations
Work closely with Service Desk and team members to provide timely, efficient and professional support. Able to identify, troubleshoot, diagnose, and resolve technical problems
Evaluate, install, and test new Salesforce releases and apps; owning and managing plans for their implementation
Maintain operational integrity of production systems. All systems changes are documented and deployed as prescribed by the Change Management process and corporate security programs
Participate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the business
Evaluate and recommend policies and procedures
Manage various projects as directed
Maintenance including but not limited to
Minimum 3 years’ experience with Salesforce Administration, Admin Certification aplus
Good understanding of relational databases and data integration tools
Excellent critical thinking, problem solving, and analytical skills with a keen attention to detail
Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people
Must be capable of collecting information from multiple sources and integrating the information to find creative ways to meet the business needs
Self-starter having the ability to work with minimal direct supervision, taking ownership
Ability to effectively prioritize and execute tasks in a high-pressure and ever changing environment and must be able to manage multiple requests at the same time
Ability to learn quickly and be comfortable asking questions and seeking answers
Strong team player, ability to lead peers in accomplishment of common goals
Ability to interact with business users and translate business needs into solutions
Agile project methodology experience is a plus

Senior Salesforce Administrator Resume Examples & Samples

Minimum 5 years of experience as a Salesforce Administrator
Minimum 4 years of experience in a related field (financial services, CRM / customer relationship management) required
Must already be a Salesforce Certified Advanced Administrator ADM 211

Salesforce Administrator / Developer Resume Examples & Samples

Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting
Work closely with sales management to inspect sales process quality and prioritize improvements
Monitor the sales organization’s compliance with required standards for maintaining Salesforce data
Recommend revisions to existing reports, or develops new reporting tools as needed
Monitor the accuracy of sales reports and other intelligence essential to the sales organization
Provide input to senior leadership in the development of sales quotas and compensation programs
3-5 years experience as a Salesforce.com admin
Expertise in Salesforce.com
Experience with Salesforce.com development tools and techniques, e.g. APEX language, Force.com custom development, triggers, controllers, Force.com SOAP and REST APIs, JSON, sObjects, SOQL, SOSL, Chatter APIs, outbound messaging and creating Visual Force pages
Experience on architecting designing, programming, and configuring the Salesforce.com platform and deep functional understanding of its capabilities and limitations
Ability to develop reports, dashboards, and processes to continuously monitor data quality and integrity
Structured approach to problem solving
Top-notch communication skills, verbal, written, and charted (don’t worry, we don’t use Power Point)
The ability to thrive in a fast-paced, dynamic environment

Salesforce Administrator Resume Examples & Samples

Own the daily operational readiness of our Salesforce.com Service Cloud org
Maintain the integrity of applications integrated with our Service Cloud org, including proprietary in-house systems for delivering tracker and order data within the Service Console
Collaborate with the CS Tools Product Manager, Solution Consultant, process designers and developers to deliver new business functionality to advocates and customer
Own day-to-day monitoring and long term administration of Service Cloud, integrations (Five9, Litmos, Lithium and more), CS Wiki pages, CS Jira projects
Respond to CS team members’ requests related to functionality support, how-to questions, and feature activation / tuning
Oversee the distributed user administration function, working closely with CS Center managers and Fitbit IT to ensure a high level of user security is maintained at all times
Be a technical resource to the CS Analytics team, and work to ensure they have access to data they need in a timely fashion
At least 3 years of CRM system administration experience with Salesforce
Proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object configuration, Site and Community administration
Prior sys admin experience with Five9, inContact, or other Cloud Telephony systems integrated with Salesforce is a plus
Demonstrated ability to own administration of Atlassian tools, including HipChat, Confluence and Jira
Detail-focused, accountable and willing to take on the challenge of supporting great tools used by high-powered, fast-paced teams
Play well with others – you’ll be collaborating directly with several key stakeholders and many different teams. Experience in working with multiple system admins managing one SFDC org is a plus
Experience in researching and documenting possible solutions to business needs and clearly explaining trade-offs and potential return on investment for different options
Demonstrated problem solving aptitude, including working with others to quickly reach sustainable resolutions
Bachelor’s degree in IT, CS or related discipline, or equivalent number of years’ work experience
Understanding and appreciation for working in an agile / scrum environment
Excellent teamwork skills, flexibility, and ability to handle multiple concurrent tasks
Experience and passion for identifying ways to do things better and a sense of ownership that leads to the creation and implementation of new better methods and practices

Salesforce Administrator MD Resume Examples & Samples

Ensure Salesforce.com data accuracy, including updating, de-duplication, importing and exporting records, and ongoing maintenance using various data management tools and maintenance routines
Provide appropriate data access and security by maintaining the role hierarchy, access profiles and other security systems within Salesforce.com
Provide prompt support to end users to resolve Salesforce.com issues as they arise; follow established escalation procedures
Develop and maintain custom reports and dashboards in Salesforce.com to provide business intelligence for Sales and other departments
Work collaboratively with stakeholders to customize Salesforce.com to meet business needs and increase efficiency while maintaining standardization. Participate in requirement gathering and recommend best practices to implement and deploy new functionality
Participate in cross-functional teams and provide technical expertise on issues involving Salesforce.com
Develop custom objects and applications, validation, and workflow to improve efficiency and productivity
Identify opportunities for improvement and suggest enhancements to support business objectives
Collaborate with technical resources to establish and maintain effective integration between Salesforce.com and other enterprise systems
Assist in end user training, including developing training materials and documentation
Follow established change management routines and processes

Global Salesforce Administrator Resume Examples & Samples

3-5 years Salesforce experience, strong knowledge of Salesforce platform. Salesforce Admin Certification required
College degree or equivalent work/technical experience
Advanced Excel skills and all MS Office applications
Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
Experience with data management, transformation, cleaning, and de-duplication
Understanding of Oracle, relational databases and data integration tools
Ability to work independently, as well as part of a team. Desire to interact with and help end users
Development and maintenance of SFDC Visual Force pages, Apex classes & triggers (preferred but not required)

Salesforce Administrator Resume Examples & Samples

Work with Salesforce Center of Excellence managers to determine and develop useful reports and dashboards within Salesforce.com
Work with all level of the organization to determine needs and establish priorities
Work with business proactively engage partners in driving profitable growth and increase market share through communication, collaboration, and the development and execution of programs, services, and solutions
Bachelor’s degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus
2+ years of related Salesforce.com experience in IT
3+ years of CRM experience
Experience in all phases of project cycle with interfacing both with technical teams as well as multiple lines of the business users
Proficient in MS Word, Power Point, Excel and Project
Strong proficiency of SalesForce.com and Demand Tools required

Salesforce Administrator Resume Examples & Samples

Salesforce Administration Certified
Candidate must possess at least a Bachelor's/College Degree, any field
At least 1 year of working experience in a similar function is required for this position

Salesforce Administrator Resume Examples & Samples

Salesforce Certifications a plus
Industry experience in High Tech or Telematics
Outstanding writing, presentation, communication and organization skills
Strong ability to analyze and problem solve
Ability to work well with team members, customers, and contractors is essential

Ghrs Salesforce Administrator Resume Examples & Samples

Ownership of all technical aspects of SalesForce.com, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
Lead Salesforce admin to take the ownership of technical delivery and escalate to Seattle resources on roadblocks
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
Degree in Computer Science, Software Engineering, MIS or related field
Professional experience in a test-driven and formal QA development environment, including development/staging/production (or similar) deployment cycles

Junior Salesforce Administrator Resume Examples & Samples

Part of a team of SFDC implementers that design schema changes in support of significant business evolution to support SolarCity’s growth
Elicit and document requirements for new functionality requests from a cross-functional team of Salesforce.com users
Design, document, and implement specific initiatives to improve data hygiene and security, improve sales team and help desk throughput and efficiency
Document specific best practices in release management, SFDC data management, and ongoing improvements to SolarCity’s CRM environment
Ongoing Salesforce.com database schema updates and changes
Manage “Help Desk” triage and request prioritization,
Responsible for using independent discretion and judgement to research, address and solve Tier 1 support issues and Tier 2 issues in absence of Salesforce Administrator
3+ years CRM database administration
Enjoy working in a fast paced environment and an constantly evolving industry
Highly developed listening skills, excellent customer service skills required
Excellent, highly professional written and oral communication skills required
Ability to work effectively both independently and as part of a team
Must be highly motivated self-starter, able to maintain poise under pressure
Excellent written and verbal communication skills required
Excellent customer service skills required

Salesforce Administrator Resume Examples & Samples

2+ years working with Salesforce.com
Ability to code Visual Force pages
Excellent written and verbal communications in both Chinese (Putonghua) and English
Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a matrix organization environment
Ability to effectively conduct technical discussions directly with Project/Product management, and business end-users
Ability to foster positive working relationships among colleagues
Experience in Apex programming is a plus
In-depth knowledge of software development lifecycles including Agile development and testing
Working experience in China is a plus

Senior Salesforce Administrator Resume Examples & Samples

Design and manage Salesforce CRM data structure, test and deploy effective data driven tools for business processes
Create inventory of relevant Ameriprise data sources and 3rd party vendor data
Solves complex data and system-related problems, resulting in timely and accurate data reporting and team communication
Satisfy business requirements and deliver appropriate technical solutions
Support Salesforce administration functions such as object configuration, report and dashboard creation
Develop effective data management processes and data governance
Collaborate and communicate effectively with Technology and TPAG stakeholders
Bachelor’s degree or equivalent. Minimum 5-7 years relevant work experience
Salesforce administrator experience
Ability to solve complex data and system-related problems
Data management and governance experience and effective project team communication
Must possess strong communication and collaborative skills to build and maintain relationships across functions
Ability to present and articulate strategies, ideas, analytics to business and technical audiences
Advanced skills with queries, Excel, PowerPoint, analytic software
End user facing tech support or requirements gathering experience
Proven problem solving and process improvement skills
Web technologies exposure, experience with cloud based applications
Must have been part of a technology/business working team; experienced in determining business and technical requirements
Proficient with SQL queries
Degree focus in Computer Science, Data Science or related field
SAS code and query experience

Salesforce Administrator Resume Examples & Samples

Perform ongoing system administration (maintaining user roles, security settings, profiles, work-flow rules and data integrity)
Setup and maintain dashboards, reports, forms, templates, custom objects, object relationships, fields and layouts
Create and maintain documentation on processes, policies, application configuration and help related materials for users (i.e., Salesforce Reference Guide)
Manage project activities related to Salesforce customizations and/or developments
Mastery of Sales Operations, CPQ and Customer Service business processes
Subject Matter Expert (SME) on operations/processes/configuration of Salesforce
Exceptional critical thinking and analytical skills
Exceptional relationship management and intrapersonal communication skills
3+ years of strong technical and functional experience with Salesforce.com
Working Knowledge of Apex/Visualforce/Wave Analytics

Salesforce Administrator Resume Examples & Samples

Collect and define business requirements as user stories for the development of system functionality
Determine technical tasks for implementation that covers all aspects of the technical and functional requirements
Support the full project life cycle, including analysis, design, development, delivery, and post-delivery
Build strong working partnerships with project manager, architects, and other team members
Work effectively on multiple assignments, activities, and projects
Identify, communicate, and manage risks that may interfere with project execution or success
Make improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences
Obtain and maintain a working knowledge across all applications, customers, and business units across multiple functional areas
Create and manage SFDC pages, fields, business rules (validations and workflow), and more in support of business requirements
Perform analysis, administration, troubleshooting, testing, software, and data environment refreshes as needed
Package and deploy software changes to all environments (development, testing, and production)
Remain calm when trouble shooting user issues
Influence business teams on maximizing the applications being developed, leveraging the best solutions
3+ years of administration experience in Salesforce.com
1+ years of SFDC configuration and administration
Familiarity with Change and Release Management processes
Salesforce.com enthusiast who thrives in a fast-paced, dynamic environment
Proficient in Microsoft Office, especially Word, Excel, and PowerPoint
Clear and effective written, verbal, and listening skills
Salesforce certification (e.g. Salesforce Certified Administrator (201)) required
Agile Scrum experience preferred
Development (APEX/Visual Force) capabilities a plus
Project management skills a plus
Proficiency in Microsoft Visio a plus

100

Salesforce Administrator Resume Examples & Samples

Assist with development and deployment of training and training materials
Implement new processes and procedures
Drive adoption within the sales and customer service organizations
Consider how new Salesforce.com releases and enhancements might benefit the organization

101

Salesforce Administrator Resume Examples & Samples

Manage and monitor user setup and activity, implementing security policy related to profiles, permission sets, roles, sharing settings and login access policies
Monitor Salesforce production and sandbox environments, help troubleshoot issues, and perform sandbox refreshes and related activities
Coordinate deployments for the Salesforce team and assist with software releases
Use Data Loader and other tools to research and maintain data integrity when required
Organize and manage regular backups of objects, meta-data, login history and audit logs
Research AppExchange apps as directed to assist teams in analyzing applicability as a solution; install and configure AppExchange solutions
Responsible to create Salesforce cases and follow through to resolution when need to engage Salesforce to solve problems
Maintain an up-to-date knowledge on Salesforce administration, current and upcoming Salesforce releases, and scheduled Salesforce maintenance
Experience administering an org of 100+ users in sales, service, and operations
Experience with Service Cloud and Sales Cloud
Experience using Salesforce Data Loader and other data maintenance tools
Experience installing and maintaining AppExchange packages that integrate Salesforce with other systems (e.g., Marketo)
Able to handle admin basics: trouble-shoot typical Salesforce issues in administrator domain, contact Salesforce and follow-up on cases, refresh sandboxes, export data, research topics, manage backups
Keen understanding of how to maintain user: create, inactivate, activate, assign permissions, delegate admin rights, set/confirm system and app permissions
Familiar with Agile development and knowledge of release processes; includes ability to work with changesets, scripted deployments, Git or other source-code-repository, refresh sandboxes
Understand deployment and follow-up work for releases: deploy workflows, Process Builder flows, custom objects and fields, email templates, and other clicks-not-code elements of Salesforce

102

Salesforce Administrator Resume Examples & Samples

3+ years of experience as a Salesforce.com Administrator. Certified Advanced Administrator required
3+ years of experience working with Salesforce Marketing Cloud preferred
Experience developing on Force.com platform. Certified Developer is a plus
Demonstrated experience with Salesforce Classic and Lightning. Deep understanding of the differences between the two
Deep knowledge of the various Salesforce integration technologies, both between Salesforce clouds and external systems
Strong data analysis skills using various data mining approaches (i.e. SQL, Excel)
Strong, demonstrated experience in process design and project management
Excellent analytical and problem solving skills with a keen attention to detail
Must be customer focused and work effectively with cross functional teams

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Salesforce Administrator Resume Examples & Samples

Ownership of all configuration aspects of Salesforce.com (Sales and Service clouds) including data migrations, data quality, security, 3rd party applications, AppExchange products
Working closely with management and stakeholders to create and manage new features, complex workflow rules, data validation, and triggers by leveraging Salesforce capabilities to its top potential
Provide application users and other IT teams appropriate technical support – Sales and Service cloud
Educate business users and stakeholders to improve awareness on Salesforce features and benefits
Salesforce releases (3/year): Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
Responsible for the integrity and consistency of deployed configuration/development across all Cigna Production & Non Production Salesforce environments to support a formal SLDC approach
Promote activities and best Salesforce-governance practices by working closely with business and IT delivery teams
Strong analytical, and problem solving skills
Comfortable working independently or as part of a team
Comfortable working closely with IT, business stakeholders, and 3rd party Salesforce vendors
Broad knowledge of Salesforce including exposure with Sales, and Service Cloud
Extensive Salesforce customisation experience (system configuration, workflows)
Salesforce Administrator certification – ADM 201 (desired)
Knowledge of integration with other systems. Ideally, exposure to dbAmp, Talend, Apex, Visualforce
Demonstrable experience in Salesforce security management
Demonstrable experience in delivering business value from Salesforce

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Salesforce Administrator Resume Examples & Samples

Significant demonstrated experience as a Salesforce Admin
Experience with Demand Tools and/or Apex Data Loader; and
Experience with Informatica Cloud or an equivalent ETL tool
FDC Administrator Certification (or equivalent experience)
Experience with Marketing Cloud, Service Cloud, and/or Analytics Cloud
Experience with CTI (Computer Telephony Integration) API; and
Experience with Salesforce Lightning Connector and relational databases/SQL

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Salesforce Administrator Resume Examples & Samples

Focusing on improved data integrity and user experience
Manage Salesforce.com help desk cases for internal users
Partner with Training team to identify potential training needs of sales and sales support teams
Manage user creation, profile and access privileges for new users
Manage changes to territory/account/opportunity assignment for sales teams at the direction of sales leadership as needed
Partner with Business Operations team to ensure the appropriate reflection of the company’s customer segments in Salesforce
Work with management from Sales, Marketing and Product Management to develop and improve management reports and dashboards
Partner with Marketing to ensure continual improvement of the accuracy of list data for leads, contacts, accounts and seamless integration between SalesForce.com and Marketo
Support strategic initiatives with requirements gathering, functionality research, planning, and implementation
Provide regular data loads between Oracle and Salesforce
Partner with IT on automation opportunities to eliminate manual data loads between systems
Possess a solid understanding of data imports/exports in Salesforce.com
Maintain data integrity using automated tools (DemandTools)
Perform other Salesforce.com support duties on an as-needed basis
At least 3 years of experience with SalesForce.com administration
Ability to interact with internal clients, assess business challenges and collaboratively define solutions to address key business problems
Self-motivated individual who can work with limited direction, while keeping key constituents apprised of project status
Excellent written, oral and presentation skills
Strong PC and business software application skills, including Microsoft office suite and SalesForce.com. Oracle a plus

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Senior Salesforce Administrator Resume Examples & Samples

Day to day management of Salesforce.com
Work with the sales to ensure appropriate levels of support are given, problems are resolved in a timely way
Work with Management to drive efficiency through tooling and business process automation
Ensure reporting is created and structured to provider Management on the health of their teams and the business
Good understanding of how to map business processes within Salesforce.com
Ability to identify opportunities to enhance workflows
Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building
Coordinate creation of training materials and user documentation and maintain ongoing documentation process as business needs evolve or features are added
Bachelor’s degree, preferably in Business, Marketing or equivalent work experience
4-7 years of Salesforce.com Administration
Previous experience in a fast-paced Sales environment
Experience with Demand Tools a plus
Excellent troubleshooting skills with ability to analyze and resolve difficult problems quickly

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Salesforce Administrator Resume Examples & Samples

Manage support requests and the administrative needs of our sales users
Provide operational support including user setup, profiles, account ownership transfers and, opportunity updates
Perform data cleansing and mass updates for users
Work with end users to provide best practices and tips to enhance usage of Salesforce
Bachelor’s Degree or equivalent work experience
6 months - 1-year Salesforce experience
Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions
Demonstrated capacity to develop and maintain effective working relationships with individuals and organizations across multiple lines of business
Willing to obtain Salesforce.com Administrator Certification

108

Senior Salesforce Administrator Resume Examples & Samples

Responsible for configuration activities for Salesforce.com which includes Service Cloud and Communities applications, including new areas of configuration, analyzing and fixing assigned faults, peer-to-peer reviews and testing
Implement system tasks or configuration changes as required by the global organization
Minimum of 5+ years’ experience providing Sales, Service and Community Cloud configuration, development and support on Salesforce platform
2+ years of experience with Salesforce Service Cloud

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Salesforce Administrator Resume Examples & Samples

Outstanding data analyst – Ability to analyze and comprehend complex data structures
Drive and assist with data analysis to improve operations including uncovering data anomalies and performing research of other forms of key operational data to enable efficiencies and overall data quality
Advance and maintain the enterprise-wide custom CRM implementation to ensure continued delivery of innovative, high quality solutions to meet Acadia’s business needs
Perform development, testing, implementation, documentation, and update tasks relating to the CRM instance and other integrated applications
Create (design, document, build) and manage (test, deploy) custom objects, fields, formulas, validation rules, custom workflow, approval processes, and other enhancements to CRM
Audit, uncover and resolve data quality issues; make recommendations to avoid issues in the future
Manage and prioritize ongoing day to day support requests and administrative needs of users
Assist users with report/dashboard design and management
Fully proficient with the Salesforce Data Loader and Demand Tools
Work closely with development teams, testing groups and subject matter experts during the entire life-cycle of projects
3-5 years of experience as a Salesforce.com Administrator
Salesforce Admin (201) certification or Certified Platform App Builder a huge plus
In-depth knowledge of CRM strategy and systems with demonstrated experience building components of a Salesforce system to support core business processes
Experience with data modeling, custom objects, permissions, SOQL queries
Experience developing Salesforce materials and delivering Salesforce training
Creating workflow rules and process builder flows
Experience with advanced reporting, formula fields, and change management
Experience integrating Salesforce AppExchange tools
Experience with data and data manipulation (Excel, SQL)
Experience with Apex, Visualforce, Marketing Cloud or another marketing automation tool is a plus
Excellent analytical, process design and problem solving skills combined with strong business judgment
Self-motivated with strong communication, interpersonal and organization skills
High sense of urgency and goal orientation (thrives in fast paced sales environment) with the ability to be flexible in the face of changing priorities Knowledge of office administration procedures with the ability to operate most standard office equipment
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
Self-motivated with strong organizational skills and superior attention to detail
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
Capable of working within established policies, procedures and practices prescribed by the organization
English sufficient to provide and receive instructions/directions

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Salesforce Administrator Resume Examples & Samples

Experience with Salesforce Administration, Admin Certification
Very strong business English (+ local language), both verbal and written
LI-EU

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Salesforce Administrator Resume Examples & Samples

Strong Knowledge of Salesforce.com setup menu and configuration
Ability to troubleshoot and investigate system issues
Support day-to-day operational requests
Design and implement advanced fields such as pick list, field dependencies, validation rules, workflows, and assignment rules
Develop data imports and exports through commercially available tools
Conduct system and process training for internal users
Define and document processes and standard operating procedures for the sales and marketing organization

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Salesforce Administrator Resume Examples & Samples

Create and maintain SFDC implementation for Altisource Business Unit within enterprise Salesforce.com framework
Elicit and document requirements for new process flows from a cross-functional team of Salesforce.com users
Prepare documentation for ongoing improvements to Investability’s CRM environment
Maintain ongoing Salesforce.com database schema updates and changes
SFDC release management including Sandbox management, change set tracking, and requirement collaboration with software development team within enterprise Salesforce.com framework
Research add-on application packages and support ROI analysis for acquisition of applicable third-party programs
Lead integration with third-party applications and plug-ins
Create and maintain documentation, including training documentation and release notes
Assist with scoping and planning of various CRM related projects and initiatives to support sales/marketing and other departments, as needed
Lead “Help Desk” triage and request prioritization and ticket system, providing timely and helpful support to all SFDC users as needed
Perform routine administration functions for Salesforce.com and Pardot
Comply with all enterprise Salesforce.com governance guidelines
Candidate must be Salesforce.com Certified Administrator (ADM 201)
3+ years Salesforce administration experience
Experienced in Salesforce implementation
Highly developed listening skills, excellent customer service skills
Ideally Salesforce.com Certified Advanced Administrator (ADM 301) or Salesforce.com Certified Developer (DEV 401)
Experience using Pardot (ideally Salesforce Certified Pardot Consultant)
Knowledge of email marketing concepts and principals

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Salesforce Administrator Resume Examples & Samples

Work cross functionally to evaluate needs and provide insight into process improvements and streamlined functionality
Build and manage complex workflow rules, data validation, formulas, and triggers
Develop customized dashboards and reporting for teams
Create and maintain technical documentation
Administer and lead operations on third party integrations and new features
Cross train team members on best practices and provide technical support and recommendations
Database management/data cleansing
Help build a consistent sales process including training for relevant employees
Help identify inefficiencies with systems/identify systems integration ideas
Verify Systems security and that all policies and procedures are being followed
Ensure system(s) are working
Develop detailed project plans to monitor and track progress
Measure project performance using appropriate tools and techniques
Report and escalate to management as needed
Serve as an interface between the sales team, operating business units, and corporate IT
Interact closely with internal teams to ensure that project needs and objectives are met
Licensed Salesforce.com Administrator and have 3+ years of sales operations experience
Strong technical/functional proficiency in Salesforce.com and have the ability to translate business needs into process automation
Experience with statistical data analysis in a sales environment
Organized, detail oriented, and can manage multiple competing priorities and projects with flexibility
Advanced skills in Microsoft Excel
Self-starter who can also communicate, bring together different departments
Ability to design/build sales tools to track/monitor activities and results
Post-secondary degree in business or technology

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Salesforce Administrator Resume Examples & Samples

Bachelor’s degree in Computer Science, IT, Engineering or equivalent
5-7 years of extensive experience architecting Cloud technologies with a minimum of 5 years’ experience with SFDC configuration and custom development
Organized, analytical and able to engage and communicate at the highest levels within McKinsey and at clients
Experience architecting platforms/solutions across multiple industries and functions within the SFDC solution
Ability to understand the business requirements and converting them into solution designs
Experience in producing detailed technical design documents to match the solution design specifications and advising a team of functional consultants on aspects around delivery of the architecture of the SFDC Sales and Marketing solution
Be an active learner: tinkering with new open source libraries, using unfamiliar technologies with minimal supervision and learning new programming languages in their spare time, etc
Experience with enterprise integration tools and extract, transformation and load (ETL) tools, Web Service APIs for integration purposes
Strong presentation, writing and communication skills in public and private meeting forums
Be excited to deliver a pragmatic and innovative approach that optimizes architecture across business strategies and technology capabilities
Experience in balancing customization with supportability in client’s environments

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Salesforce Administrator Resume Examples & Samples

At least two years of experience configuring and managing Salesforce Sales Cloud CRM
Expertize is building complex Reports and Dashboards
Salesforce Certified Administrator certification is mandatory
Experience in performing data cleanup, extraction, and mass changes using data loader
SFDC Advanced Administrator Certification
Four-plus years of overall IT experience and business experience
Expertise with Salesforce customer communities and lightning process builder
Solid understanding of Salesforce.com technical requirements, system configuration, user requirements, and all related policies and procedures
Experience managing release/upgrade cycles for Salesforce
Salesforce Plugins and vendor evaluation
Ability to work independently, lead a team, and be results-driven
Experience with Agile / Scrum and Waterfall SDLC

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Ghrs, Salesforce Administrator Resume Examples & Samples

Responsible for designing and configuring Salesforce solutions that support business requirements and drive key business decisions
Work with a cross-functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles
Troubleshoot and fix defects for planned releases and production issues
Create and maintain system documentation as it relates to the Salesforce platform
Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
Provide support for the deployment tasks and after hour on-call support
Bachelor’s degree from 4-year University
Strong Expertise with Service Cloud and Knowledge Products
Demonstrative success with implementing at least one large Salesforce.com project
Experience with Salesforce Service Cloud

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Salesforce Administrator Resume Examples & Samples

2-3 years Salesforce administration experience
Current Salesforce Certified Administrator
Experience working with Microsoft Office applications
Ability to learn quickly and be comfortable asking questions and seeking answer
High School Diploma, GED, or equivalent. College Perferred
This position requires on-site attendance

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Salesforce Administrator Resume Examples & Samples

Administer Salesforce.com for the Sales team, including ongoing support requests and administrative needs of the Sales organization
Hands on configuration of Salesforce.com including users, roles, security, profiles, workflows, data validations, etc
Develop reports, dashboards, and processes to continuously monitor and improve data quality and integrity
Work and gather requirements from Sales/Sales Operations (and other teams across the org, such as Legal and Marketing), propose solutions that meet business needs, and deliver agreed upon solutions
Become a senior SME on opportunity management and sales process, kCura business operations and software licensing
Recommend best practices to business users and stakeholders
Stay current on new features of applications to ensure Sales is utilizing the application as effectively as possible
Participate in cross functional IT governance and change/release management processes
Bacherlor’s degree in computer science, information technology, business administration, or related area
At least 5 years experience with Salesforce.com administration
Experience with CPQ (Steelbrick), Sales Performance and Management (Xactly), and E-signature (Docusign) are a plus
Salesforce.com Certified Administrator or equivalent experience; Sales Consultant certifications are a plus
Experience working in an continuous integration environment is a plus
Handles multiple competing priorities in a fast paced, deadline driven environment
Strong organization and customer support skills

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Salesforce Administrator Resume Examples & Samples

Must have personal accountability, deliver quality work, and operate as a team player while valuing The Standards mission and culture
Consult and partner with our business customers to acquire understanding of business objectives and processes
Drive an iterative product focused requirements methodology
Elicit and decompose business requirements into functional and non-functional technical requirements using a variety of techniques including, user stories, process maps, storyboards, user interface mockups
Collaborate in reviews of technical designs to ensure that designs fulfil business needs
Work with the team to define acceptance criteria and automate testing
Proactively identify and communicate risks and issues to management and create action plans to mitigate risks
Work with the CRM team and supporting parties on development, delivery and support of Release Management processes
May conduct data analysis, system configuration or scripting
Ability to perform technical leadership task including design, development and leading small teams
Work on strategic initiatives on technology selection, research and development and process improvement
3+ Years as a Salesforce Admin, with demonstrated expertise in development/configuration, support, and delivery of Salesforce based solutions
3+ Years in a variety of software methodologies such as agile, DevOps, Lean and iterative development concepts
3+ years conducting requirements reviews with peers, software engineers, business analysts, quality analysts
Experience utilizing Salesforce AppExchange Packages such as Apptus, Docusign, Drawloop
Familiarity and experience with integrations between Salesforce and other platforms, utilizing technologies such as Mulesoft, ODATA, CastIron
An analytical and collaborative mindset that allows you to delve into and trouble shoot technical issues both as an individual contributor and as part of a team to understand not only how something works, but why it works, and how it can be improved
Effective communicator (written and verbal) and team player
A bachelor’s degree in Computer Science or related field and 3 years of experience as a Systems Analyst/Salesforce Admin, or the equivalent combination of education and/or experience
2+ years of experience with Databases, Custom Application Development, Integration concepts
Understanding of the financial services industry, specifically insurance
A history of successfully bringing innovative solutions to complex problems
Salesforce Admin Certification

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Salesforce Administrator Resume Examples & Samples

Lead the administration of our Salesforce instance for all Commercial Sales and Support
Take the lead in cross-functional Salesforce management – balance Sales, Service and Support user requirements
Support Sales Enabalement Team in their Salesforce user training
Design scalable and efficient solutions to Sles and Support requirements – be that territory, dashboards, reporting, ticket handling etc
Work with stakeholders to ensure applications meet client needs
Develop and improve reports, dashboards and supporting process flows
Manage and coordinate the testing process, create test cases and establish protocols and appropriate environments
Manage user setup, records, profiles and roles to ensure accuracy of data
Provide end-user training and technical support as needed
Create and document application requirements that demand IT development and enhancement
Identify, recommend and track opportunities for process and operational improvements

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Salesforce Administrator Resume Examples & Samples

3 to 5 years of Salesforce administration experience
In-depth knowledge of the standard capabilities of SFDC Service Cloud
Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
SFDC Development interest a plus but not necessary
Salesforce.com Administrator certification is required
Detail oriented and self-starter with strong written and interpersonal skills
Ability to work independently, as well as part of a team
Proven ability to utilize Salesforce.com as a support tool
Minimum expectation of a Bachelors degree OR equivalent education/experience
Team player with positive “Can-do” attitude
Great communication skills with enthusiastic personality
Computer literate and proficient in standard office applications Word, Excel and Outlook
Strong problem solving skills, data and software applications
Implement and act in accordance with the organization's information security policies
Protect assets from unauthorized access, disclosure, modification, destruction or interference
Execute particular security processes or activities
Ensure responsibility is assigned to the individual for actions taken; and
Report security events or potential events or other security risks to the organization

122

Lead Salesforce Administrator Resume Examples & Samples

User profile, role and permission sets management
Configuration and customization
Report and dashboard development
Overall support for functional user needs
Requirements Analysis
Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights
Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc
Maintain overall system configuration
Manage the FreshService ticketing systems for all Salesforce related Incidents and Change Requests
Manage operational requests and troubleshoot issues- will work with diverse user groups
Manage instance to ensure data integrity
Work with business stakeholders to prioritize change requests and gather requirements
Admin 201 and 211 certified
Experience implementing or working with Steelbrick CPQ
Experience working with Salesforce developers and/or outside vendors on system extensions, customizations, and integrations with third party applications
Demonstrable analytical reasoning or quantitative analysis
Familiarity with IT systems, database design, and data structures
Ability to work in a rapidly changing environment
Experience working within a team environment and independently
Ability to synthesize and interpret technical data
Experience with analytic tools (Excel, SQL, Access)

123

Salesforce Administrator Resume Examples & Samples

Salesforce administration and configuration, including workflows, process builder and custom object builds
Effective training and project deployment
Support newly launched applications & provide analysis of new solutions and alternatives
Liaise and manage third party relationships i.e. vendor facing and development teams
Data integrity management: Data Loader
Extensive Excel knowledge
Sales Cloud and Service Cloud experience
CPQ experience a plus
APEX knowledge a plus

124

Salesforce Administrator Resume Examples & Samples

Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc
Manage the queue to provide prompt support to end users to resolve issues with Salesforce and related applications
Interface with end users to understand feature requirements and/ or address support issues and work collaboratively with our Analyst and Development teams on more complex requests & issues
Quickly identify business risks, inefficiencies, issues and opportunities related to Salesforce application administration
Create documentation, maintain standardization and look for ways to continuously improve processes & procedures
Bachelor’s degree in Computer Science, Business Management, Information Management Systems or related field or equivalent experience required
2-3+ years of hands on experience with Salesforce implementations, testing & support
Salesforce.com Administrator Certification required
Strong technical and functional proficiency in Salesforce administrative tasks including, and not limited to: Profiles, roles, security, workflows, validation rules, triggers approvals, advanced formulas, custom objects, reports, and dashboards
Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams

125

Senior Salesforce Administrator Resume Examples & Samples

Position requires analytical ability, creativity, and judgment in analyzing and implementing application solutions
Makes recommendations on priorities, design changes, improvements, and problem resolutions
Strong Sales and Marketing business process definition background
Five-plus years of overall experience configuring and managing Salesforce
Able to configure and enhance Salesforce Sales Cloud, Service Cloud, Community

126

Salesforce Administrator Resume Examples & Samples

Be the team’s ‘go-to’ contact for any database queries and ideas for development, actively making changes where possible and translating what’s needed into briefs for future development / roadmap activities
Develop reporting solutions to provide colleagues with meaningful and insightful reports and dashboards that supports the wider business
Ensure data integrity and accuracy by enforcing data entry standards and monitoring data quality in Salesforce: proactively identify and fix duplicate, inconsistent, missing and incorrect data
Manage system configuration so that it continues to meet business needs, eg. creating or updating fields, workflows, email templates, reports and dashboards
Ensure data security and protection is maintained at all times
Keep an up-to-date log of all issues and tasks
Troubleshoot any issues occurring within Salesforce acting as the liaison with Premier+ Support where necessary
Actively research new functionality from Salesforce releases and best practise for process improvements
Consider the long term organisational strategy to make recommendations and lead initiatives to ensure the platform grows and best use is made of the systems’ capabilities strategy

127

Salesforce Administrator Resume Examples & Samples

Advance and maintain the enterprise-wide CRM implementation to ensure continued delivery of innovative, high quality solutions to meet Tangoe’s needs
Work with multiple departments to coordinate change management (release process)
Manage and prioritize ongoing support requests and administrative needs of users
4+ years of Salesforce administration experience
Current Salesforce Administrator Certification
Strong organizational skills and ability to prioritize, communicate
Excellent communication (oral and written) and customer service skills
Flexibility to meet continuously changing priorities and challenges

128

Salesforce Administrator Resume Examples & Samples

Collaborate with members of the project team and business owners to design, develop, unit test, and provide post-release support
Work in a highly agile environment with a focus on iterative and test-driven design methods
Design and develop reports, dashboards, applications, workflows, validation rules, triggers, etc. Maintain system security and integrity
Provide user assistance, training, adoption and satisfaction
Daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types and page layouts
3+ years of related Salesforce.com experience in IT
4+ years of CRM experience
Experience with SFDC toolkit (Visual force, Apex, Data Loader, etc.)
Effective analytical, troubleshooting, and problem solving capability
Self-motivated and directed; flexibility in meeting changing priorities and deadlines
Salesforce.com Administrator certification
Integrating Salesforce CRM with custom 3rd party solutions
Capable of collecting and defining business requirements and architecting a technical solution design for implementation that covers all aspects of the requirements
Experience with programming languages such as SQL, JavaScript, HTML, Java, Apex

129

Salesforce Administrator Resume Examples & Samples

MUST BE SALESFORCE CERTIFIED**
Apply a structured methodology and lead business analysis activities ingesting Change Requests to determine, type, help with Discovery, Action, and Comprehensive Discovery
Document Functional Requirements for SSG team
Work closely and interact directly with the SalesForce Specialist and when needed other stakeholders to identify, rationalize and document business requirements
Design and document practical, useful, and cost effective solutions in the form of functional specifications that become the basis for development and testing
Make process improvement and systems enhancement recommendations, leveraging best practices and professional experience
Work effectively on multiple assignments, activities or projects
Collaborate closely with application development teams to ensure the functional integrity of deliverables, document functional requirements for features and projects
Provide business guidance to help shape business vision and strategy
Provide guidance in the development of user acceptance test cases and results for user stories
Advocate for vAuto by leading proposed solution review sessions with Enterprise Platforms peers and leadership
Lead concise and focused client-facing demonstrations and capabilities education sessions with management and executive stakeholders
Provide leadership to grow and improve the Salesforce.com practice within Cox Automotive
Ongoing development in knowledge of the Salesforce.com platform and solution delivery using the platform
Champion SFDC best practice and growth throughout the organization
Participate and contribute to the Cox Enterprises SFDC community events and meetings
Support change management assessments
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated resistance
Consult and coach project teams
Support and engage senior leaders
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Decompose complex business problems into iteratively delivered solutions
Define solutions that implement the minimum level of functionality to meet the current business requirement yet enable low cost future extensibility
Strategic alignment with Enterprise Platforms and corporate direction
Be perceived as a trusted business partner and sales and service technologies thought leader
Manage customer expectations and satisfy key information requests with well thought out and timely responses
Understand engagement model and processes of each brand within the assigned portfolio
Maintain relationships with business and IT stakeholders
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Problem solving and root cause identification skills
Must be a team player and able to work collaboratively with and through others at all levels
Acute business acumen and understanding of organizational issues and challenges
Bachelors Degree required or equivalent experience
3+ years of Salesforce experience
Salesforce certification, preferably Salesforce Administrator (201) or higher
2+ years’ experience in consulting experience in a like environment is preferred
2+ years’ experience working in Agile environments

130

Salesforce Administrator Resume Examples & Samples

Work with internal and external resources and cross functionally with various business teams to build and execute various projects, analytics, and more
Implement projects for marketing, customer service, and systems to ensure the business has the best consumer data and profiles at their fingertips to maximize their effectiveness and to create great customer experiences
Work with Marketing and Finance teams to gather requirements for reporting and dashboards, and develop final outputs in Salesforce
Assist with ongoing evolution of reporting and dashboard changes and requests
Manage and implement tools/systems/processes needed to build and maintain robust data standards and overall data governance
Manage multiple Salesforce CRM projects in a fast-paced business environment, and prioritize work efforts to ensure projects timelines are met
Build and maintain positive working relationships with stakeholders and internal customers across the enterprise
Maintain a very high level of accuracy and on-time delivery
Ensure client systems and processes support data governance and hygiene requirements
Work to continually improve processes, efficiencies and quality
3-5+ years of Salesforce customer data management experience
High proficiency in enterprise scale data management systems and implementations
Ability to work in a highly dynamic and deadline driven environment
Strong team player with excellent problem solving capabilities
Excellent organization and communications skills
Strong analytical thinking capabilities
BA/BS in marketing or business related field
Salesforce.com certifications; Certified Salesforce Administrator (ADM201) is preferred
Software system implementation with customer support experience
Call center experience a plus
Understanding of key CRM Business Architectural concepts
Agile and iterative project experience a plus

131

Salesforce Administrator Resume Examples & Samples

Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
Hands on configuration of Service Cloud/Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc
Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects
Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce
Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
Perform configuration and customization of the Salesforce.com platform
Participate in efforts to develop and execute testing, training and documentation
Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
Proactively engage on continuous improvement efforts for application design, support, and practice development efforts
Develop, maintain, create, and improve validation rules, custom workflows, custom objects, fields, processes, flows, and formulas
Gather business requirements from a diverse number of users and translate requirements into scalable solutions
Participate in a team environment to prioritize, respond, and resolve user submitted tickets
Bachelor’s degree in Computer Science, Software Engineering, MIS or related field
Certified Salesforce.com Administrator (ADM-201) or equivalent experience
Solid understanding of and detailed experience with the Salesforce.com architecture
In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, Customer Service)
Demonstrated experience and knowledge of relational databases, data modeling, and ETL tools
Solid understanding of and detailed experience with Salesforce.com architecture and API
Experience writing Visualforce and Apex classes and triggers
Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE)
Excel skills required for managing bulk imports
Technical project management experience
Experience architecting designing, and configuring the Salesforce.com platform and deep functional understanding of its capabilities and limitations
Certified Salesforce.com Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
Certified Salesforce Developer (ADM401) or at least two years of Developer experience
Experience with Agile development methodologies such as XP/SCRUM
Experience with web services (REST & SOAP, JSON & XML, etc.)
Experience with CSS, HTML, JavaScript
Experience with Marketing Cloud
2+ years of Apex/VisualForce experience required
2+ years of SOQL database language experience required
2+ years previous development experience with Salesforce.com
Experience managing, triaging and resolving user submitted issues via ticketing system(s)
Advanced Excel skills (Macro, Pivot Tables, VLOOKUP)
Highly innovative, flexible and self-directed
Results-oriented person with a delivery focus

132

Salesforce Administrator Resume Examples & Samples

Working with individual business units to identify needs and continually align knowledge management efforts to their needs
Daily administration and support of Salesforce platform including, but not limited to: managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations
Create and document application requirements by working together with those involved in the development of program enhancements
Train new and existing users on how to use Salesforce and the Knowledge Management tools therein
Creating and maintaining documentation on processes, policies, application configuration and help-related materials for users as database applications are developed
Ensure that the highest quality data is delivered, managed and maintained via data governance strategies
Cleans and maintains the database by ensuring accurate structure, managing metadata, removing and export/archive/delete as necessary. This position will develop and implement a plan for the review, consolidation and deletion of duplicate and invalid records in Salesforce.com
Drive data cleansing activities throughout the organization
Perform audits of CRM data upon entry as well as review incoming requests for completeness and accuracy
Salesforce Administrator Certification (ADM 201) Highly Preferred
Business Analyst background
2+ years Salesforce administration experience
Data profiling or cleansing tool experience (e.g., CRMFusion suite of Demand Tools)
Exceptionally close attention to detail, and
Ability to work independently, as well as part of a team, on multiple projects
Exposure to a professional services environment a plus

133

Salesforce Administrator Resume Examples & Samples

Work with Product owner(s) to convert pain points into solutions
Demonstrable track record building high adoption applications that scale
Collaborate on projects for 80% of the company
Ability to own what you are building and see it through from end to end

134

Salesforce Administrator / Configurator Resume Examples & Samples

Automate processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, E-mail Alerts
Develop test protocols or plan for testing revised application and review test results
Serve as project lead or lead technical staff in course of application development project
May mentor less experienced technical staff; may use high end development tools to assist or facilitate development process
2+ years relevant Salesforce administration experience
Experience in User management and security (roles, permissions, profiles, groups)
Be able to create, maintain views, reports and dashboards
2+ years relevant Salesforce experience in workflows, configuration, formulas in Sales or Service Cloud
Experience working in Agile environment

135

Salesforce Administrator Resume Examples & Samples

Must have previously worked with a CRM solution in a challenging environment and shown success
Intermediate experience with the administration of Salesforce.com and Demand Tools required
Strong configurationdministrations skills, development (APEX/Visual Force) a plus
Understanding of business processes and ability to translate business requirements into application functionality
Must be a go-getter and salesforce.com enthusiast who thrives on working in fast-paced, dynamic environment
Strong configuration\development skills
Familiarity with Change and Release Management processes and tools

136

Salesforce Administrator Resume Examples & Samples

Ability to work with business leaders and clients to assess overall technical and business needs of a company in order to make recommendations to drive key business results
Familiarity with business process automation using Salesforce workflows, Process Builder, and formulas
SFDC Administration and Set-up
Ability to customize fields, page layouts and list views for custom and standard objects
Implement Standard and Custom Objects
Ability to identify, document and communicate standard business processes as they relate to the application
Ability to install and synchronize options of SFDC for Outlook
Assist users with Report Design and Management
Ability to import, transfer and update large amounts of data
Ability to deliver training to end users new to SFDC
Work will be performed according to MarketSource policies and procedures (SSAE 16)
Work will be performed on-time, on-budget, on-quality
Builds and maintains productive customer relationships with program management
Works closely with Subject Matter experts throughout various programs to customize training
Works closely with the Business Intelligence and Reporting teams
Bachelor’s degree Preferred in field of Computer Science, Industrial Engineering/Systems Engineering)
Ability to create and customize fields, page layouts and list views for custom and standard objects
Ability to extract, transform, and load data (ETL) from and into SFDC using data loader
Ability to manage and validate data
A strong understanding of database structure and principles of data manipulation
Ability to create and configure a new SFDC instance
Ability to create and modify roles, security profiles, permission sets, and object sharing settings
Ability to create and configure workflow rules, field updates, tasks and e-mail alerts
Ability to create and modify validation rules
Strong situational analysis and decision making abilities
A broad, enterprise-wide view of the business and appreciation for strategy, processes and capabilities, enabling technologies, and governance
3 years prior experience with SFDC administration, development and implementation

137

Salesforce Administrator Resume Examples & Samples

Strong ability to organize, prioritizes, and completes assigned duties
Ability to communicate in writing in an organized and concise manner
Able to read and understand standards, contracts, billing documents, and Visio diagrams
Work experience in an IT projects role delivering to business management teams
Understanding of Process Flows
Experience in working within an Agile environment
Experience in the customization and maintenance of software applications

138

Salesforce Administrator Resume Examples & Samples

Understand requirements outlined by Business Solutions Team and lead technical development, QA, and deployment of processes that utilize the Salesforce.com platform
2+ years Salesforce experience, Salesforce certification preferred
Close attention to detail

139

Salesforce Administrator Resume Examples & Samples

At least 5 years of IT experience
At least 4 years of experience in a Salesforce Administrator/Support role
At least 4 years of experience developing in Salesforce using Apex and Visualforce
Proficiency in Salesforce sandbox configuration, support, and management
Excellent analytical, process design and problem solving skills, combined with strong business judgment
Strong verbal and written communication skills, including an ability to effectively communicate with both business and technical teams
Strong technical and functional proficiency in Salesforce.com, performing tasks such as: security settings, workflow rules, custom object creation, reports, and dashboards
Ability to create technical documentation to support new builds and releases
Experienced in integration and data migration between various 3rd party systems with Salesforce such as: Pardot/HubSpot, InsideSales, ServiceMax, KnowledgeTree
Experience wutg HTML, CSS, Javascript development
Experience with middleware platforms such as Informatica, Boomi, or Jitterbit
Experience integrating with ERP platforms, such as SAP
Salesforce change management and governance experience
Salesforce Administrator ADM-201 certification
Salesforce Developer certification

140

Salesforce Administrator Resume Examples & Samples

Responsible for basic Salesforce.com configuration activities for Salesforce.com which includes Sales Cloud and Service Cloud applications
Help ensure relevant stakeholders at all levels of the business are aware of solution developments and aware of specific solution concerns with regards to projects
Hands-on Salesforce.com configuration expertise
Intermediate data analyst/Excel skills
Ability to work on multiple projects concurrently
Strong inter-personal, written and verbal communication skills
Team-player mentality and ability to thrive in a team environment
Certified Salesforce.com Administrator a plus
Understanding of Agile Scrum working practices a plus
Minimum of 2+ years’ experience providing Sales and/or Service Cloud configuration and support on Salesforce platform

141

Salesforce Administrator Resume Examples & Samples

Facilitate the creation of workflows where they don’t already exist by serving as an intermediary between multiple business groups
Daily administration, troubleshooting and technical support for the salesforce org
Responsible for the creation of change management processes and communication of all system changes to the end users
Maintenance of users, profiles, roles and permission sets
Management of system security settings
Responsible for data quality and deduplication efforts using validation rules, clean data practices and duplicate management tools
Generation of custom reports, report types, dashboards and general data analysis
Prep data and import/export using the data loader or other import tools
Management of various AppExchange products
Customization of standard objects, fields, page layouts and record types
Experience with Chatter group administration and Knowledge document management
Documentation of all system processes and training guides as needed
Train new and existing users on system functionality
Stay current on all release notes and communicate any new features or changes to the organization

142

Salesforce Administrator Resume Examples & Samples

Experience integrating CRM platforms with marketing automation solutions, preferably with Salesforce.com
Salesforce-certified Administrator and Salesforce-certified Marketer
Complex CRM admin work with a strong focus on workflow

143

Salesforce Administrator Resume Examples & Samples

Partner with the various Business Units (Sales, Operations, Marketing, Compliance) to support Salesforce business initiatives by advising best practices, recommending process improvements and recommending system enhancements that advance the goals of the business
Gather, analyze and document functional requirements for new projects, enhancements to existing solutions and production issues reported by end users
Perform application configuration activities in Salesforce.com
Create business process models using best practice techniques, including current and future state solution design documents using requirements gathered
Write functional specifications for technical team members
Research production system issues, resolve user problems and escalate when necessary
Create and execute unit, integration and user acceptance test plans, including use cases and test data
Occasionally manage the delivery of projects, status meetings, progress reports and initiation/closure activities
Create and deliver functional documentation for sales and marketing applications that support business operations
Develop Salesforce training materials and facilitate that training throughout all business units
Manage data quality routines (importing, deduping, cleansing)
Manage user setup and deactivation
Assists business users with report and dashboard development

144

Salesforce Administrator Resume Examples & Samples

Demonstrated Salesforce administration experience
Experience in hands on design, prototyping, development, configurations, testing and other implementation activities
Experience in technical background, analytical, and problem-solving skills
Experience in delivering the full software development life cycle with the Force.com platform
Demonstrated knowledge about applications of Flows, APEX and Visualforce
Evidence of a proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow through on projects
Experience in troubleshooting skills with the ability to analyze and resolve difficult problems quickly
Experience in effectively communicatng technical concepts to other technical staff members as well as non-technical members of the organization
Demonstrated knowledge with Agile Project Management is a plus
Evidence of a Salesforce.com Certification

145

Ghrs, Salesforce Administrator Resume Examples & Samples

Take ownership of technical delivery and be the point of contact for an application or program
Research and understand all technical aspects of SalesForce.com, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
Demonstrate Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
Seek out opportunities to utilize SFDC platform in improving processes and productivity; make recommendations to support Salesforce organization to scale
3 + years of Salesforce Administrator experience
Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Eclipse Force.com IDE)
Strong influencing and communication skills. Conversant with both technical and business audience
Experience implementing at least three full lifecycle Salesforce.com implementation

146

Salesforce Administrator Resume Examples & Samples

Stryker Communications is seeking a Salesforce.com CRM Administrator to join our team. This exciting opportunity works cross-functionally with the commercial areas of the business. The Salesforce Administrator is responsible for ongoing administration, support and training for the Salesforce database and all applications integrating with Salesforce. Salesforce Administrator certification strongly preferred
Partner with business representatives at all levels to identify needs, define, prioritize and document requirements for solutions to address business opportunities
Management of Stakeholder Expectations
Able to effectively influence business sponsors, challenging them as appropriate
Responsible for demand planning and demand management conversations with business sponsors
Match business demand to existing IS portfolio solutions
Communication and Relationship Skills
Effectively communicate plans, issues, Communicate effectively across multiple constituencies to influence service outcomes and steer towards enterprise objectives
Send updates and risks to interested parties including detail that considers the altitude of the audience; ensure common perception and understanding of scope of work and state of deliverables
Submit weekly status reports to management and other interested parties displaying highlights, issues, project progress, wins, concerns, etc
Build and foster relationships with business users, stakeholders and partners; Understand their roles, key drivers for success; Maintain awareness of their perception of our solutions and key pain points through regular meetings, talks, or other appropriate means; These expectations extend from individuals / users to management and senior management
Build consensus by influencing others to drive progress and contribute to a positive and collaborative working environment
Requirements and Solution Definition
Identify business opportunities and create a business case that justifies how IT services will meet strategic objectives and outcomes
Elicit requirements from users, include both the explicit and implicit inputs; Search out un-articulated needs and define requirements that anticipate them; Avoid surprise / late-breaking requirements
Capture requirements that effectively utilizes the time spent with users; Avoid repeated meetings that cover the same ground; Promptly ask for clarification when needed, and follow-up as necessary
Incorporate and account for dependencies in requirements definition that may stem from business processes or other IT systems
Produce requirements documentation that is clear and easy-to-understand for users and targeted audience; remove ambiguity as to what the requirements represent
Proactively guide the business towards optimal solutions; Within the solution, as appropriate, identify opportunities for process optimization, process redesign or development of new processes
Create and maintain pertinent documentation for users including knowledge articles, user manuals, FAQs, etc
Build expertise in the business area related to the requirements and solution definition; research material and engage relevant people to develop that knowledge to a credible level; understand the business processes involved and key drivers for success
Maintain expertise in the data involved for the solution, including the definitions, source(s), related business processes and downstream system usage
Actively work with users or other stakeholders to create, define, review and improve test scripts related to requirements; Closely support testing cycles
These expectations apply to level of significant breadth and complexity of the involved business areas that span multiple systems, business processes, departments, etc
Communicate effectively to team members, adding appropriate filters as required, to drive team unity and engagement
Identify risks to delivery, elevate with the appropriate urgency; provide proposals for how to mitigate; Avoid issues that arise without prior recognition and communication of the risk
Process Compliance
Follow all policies and procedures
Complete all assigned trainings on-time
Proficient in complex IT systems, preferably 3-5 years of ERP or CRM experience (Oracle, SAP, SalesForce)
Willingness to dedicate whatever time is necessary to learn business processes/applications which he/she may be less proficient in (as necessary)
Preferred candidate will have experience with commercial business functions including Order Management
Strong understanding of financial principals
Ability to direct and recommend cost-effective creative solutions
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Proven ability to handle multiple tasks and meet deadlines
Creative, flexible, and innovative team player

147

Ghrs Salesforce Administrator Resume Examples & Samples

Minimum 2 years of Salesforce Admin/Developer experience
Has good communication skills. Conversant with both technical and business audience
Certified Salesforce.com Advance Administrator (ADM-211) or equivalent experience
In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of HR business processes
Experience working in an Agile/Scrum environment

148

Salesforce Administrator / Configurator Resume Examples & Samples

Oversee multiple executives’ calendars, arrange meetings, conference calls, booking domestic and international travel, etc
Plan and coordinate team all-hands meetings, internal events, off-sites and all logistical and budget requirements related to the above
Organize catering for meetings and conferences
Provide coverage for other Administrative Assistants as needed Assist team with budgets, purchase orders, invoices and compile receipts to file expense reports and track reimbursement status Collect and distribute mail and packages Partner with Facilities, IT and Security to resolve any logistical issues Assist with special projects as needed
BA / BS degree or equivalent work experience OR 3 to 5 years of administrative support
Superior organizational skills and great follow through on tasks
Enjoys collaborating with cross functional teams

149

Salesforce Administrator Resume Examples & Samples

Configure and customize Salesforce.com Service Cloud environment
Identify existing and upcoming features and best practices to ensure maximum value of Salesforce platform
4-6 years' experience implementing and configuring Salesforce.com
Advanced Experience working with Case Management, Email-To-Case, Workflow, and Approval Processes
Bachelor's degree in information technology, computer science or extensive certifications and experience with Salesforce preferred
Experience with Apex, Force.Com, SOQL, Triggers, and Visual Force page development
Experience with data loader batch integrations and Salesforce Connect real-time integrations via soap and rest
Highly Experience with requirements gathering and direct customer interaction a plus
Experience with CTI connectors within Salesforce

150

Salesforce Administrator Resume Examples & Samples

Com administration/configuration and reporting analytics
Create reports and dashboards for senior management; fulfill miscellaneous reporting requests
Complete production support and emergency service requests as needed by the business
Design, develop and maintain complex user roles, security, profiles, workflow rules, validation rules and, custom workflow, etc
Manage and implement customization requests including creating workflow alerts, automated email responses, etc
Identify and communicate data integrity issues to the team and participate in resolution
Perform mass data imports/exports using the API or various import tools
Participate in new feature technical design, technical requirements, and implementation
Work with Business Systems team to create and publish best practices in relation to our products and Salesforce configuration
Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
Identify opportunities for application optimization, redesign, or development within the Sales, Customer Service and Value+ teams
Work with internal departments to develop reporting and dashboards
BS Degree or equivalent in Information Technology, Business Administration, and/or related field
Salesforce Certification(s) with 3-7 years of hands on Salesforce experience

151

Salesforce Administrator / Developer Resume Examples & Samples

Manage functional day-to-day operations of Salesforce, including user management and onboarding, data QA, process documentation, etc. Perform all the functions of a database administrator
As part of the headquarters management team, generate technical and process solutions for issues identified via the helpdesk system, business needs as prioritized by the executive team, and based on your own knowledge of best practices and system improvements through observation of system usage
Collaborate with General Assembly’s engineering team on the integration between Salesforce and GA’s data systems; monitor these connections and respond to issues quickly and effectively
Manage integrations between Salesforce and third-party vendors such as Docusign and Pardot. Work closely with these vendors to address integration issues and build custom integrations
Manage a high-volume servicedesk and provide excellent service to users of Salesforce and related systems. Effectively triage support work from minor fixes to issues requiring major configuration upgrades
Maintain a very strong understanding of Salesforce configuration, business logic, data structure, and current usage trends. Effectively represent this information to a variety of internal stakeholders. Generate reports as support for your narratives
At least 3-5 years experience in a role as a Salesforce Administrator or Developer
Salesforce Platform App Builder Certification required within 6 months of start
Strong data management and analytical abilities, strong expertise in Salesforce.com
Other coding skills such as Python or HTML/CSS/javascript a major plus
Proven experience developing solutions on the SFDC platform, from initial requirements gathering to deployment and implementation at scale
Technical skills include exposure to Apex, Visualforce,, and integration functionality via REST or other methods
Strong business analysis, testing, documentation and problem solving skills; experience with gathering, and interpreting requirements

152

Salesforce Administrator Resume Examples & Samples

Work with Salesforce Delivery Excellence manager and team members to determine and develop useful reports and dashboards within Salesforce.com. Focus will be on Salesforce Wave Analytics platform
Work with Salesforce Delivery Excellence manager to identify processes, tools and analysis which will maximize organizational benefit from the Salesforce platform
Create and maintain Wave Analytics dashboards to enable executive insights regarding the current state of the platform
Provide direct support for the adoption of DevOps best practices (Continuous Integration, Continuous Delivery, Test Automation) across the Salesforce Delivery teams within Cox Automotive
Work with Salesforce delivery teams and leaders to execute Salesforce Administration processes which maximize platform value and productivity through communication, collaboration, and the development and execution of programs, services, and solutions
Strong proficiency with SalesForce.com and Demand Tools required

153

Salesforce Administrator Resume Examples & Samples

BS Degree or equivalent in Information Technology, Systems Administration, and/or related field
Must possess skills and experience in oral and written communications, including analysis documentation, application and systems specifications, risk identification and escalation, and report presentation
Strong customer service and team focus is required
Maintains quality service by enforcing organizational standards
Experience working with highly sensitive data and large data management
Attention to detail and complex problem solving abilities from both an operational and technical perspective
Motivated individual that will be cross-trained to support LIS and CRM add-ons as required
5+ years of experience in
SFA (Salesforce) system administration experience
Developing workflows, flows, process builder jobs
Designing objects for applications
Working with Agile Scrum methodology
Documenting and analyzing processes, procedures and adhering to regulatory guidance
Working with highly sensitive data and large data management with focus to detail
Change management best practices which includes sandbox management and change set deployment coordination
Ensure proper security models are in place and maintained for data and application access; design, develop and maintain complex user roles, security, profiles, validation rules and permission sets
Gather requirements from users, propose solutions that meet business needs, and deliver agreed upon solution
Object design and implementation with emphasis on maintaining data integrity, streamlining cross-functional business processes and facilitating business intelligence
Work with software engineers as needed to deliver advanced solutions
Coordinate sprint feature releases
Create workflows to automate process and notifications
Plan for and leverage new releases to ensure feature utilization is maximized
Troubleshoot and resolve advanced user and application issues
Work with various functions and departments on change requests to ensure changes align with business processes and best practices
Identify opportunities for application optimization, redesign, or development
Create basic reports and dashboards; fulfill miscellaneous reporting requests in partnership with data analysts

154

Junior Salesforce Administrator Resume Examples & Samples

Responsible for providing support within the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, dashboards and reports in SFDC
Maintain multiple user roles, security, profiles, and workflow rules
Support new enhancements including custom objects, workflows, email alerts and templates, and campaigns
Assist with customization of Salesforce to fit the company's changing business needs
Perform QA testing on test cases for new code to be deployed
Documentation of processes and best practices
MS Office Suite
AppExchange
Data Loader
Communicate clearly: verbal and written

155

Salesforce Administrator Resume Examples & Samples

Work with management, strategic planning & analysis of staff and end-users to create and manage complex workflow rules, data validation, and triggers
Provide technical support on marketing campaigns
Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed
Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements
Log and track identified system problems through resolution
Create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed
Build and maintain workflow and validation rules, customization of page layouts and record types
Serve as first line support for all users
Generate ad hoc strategic reports for senior management as needed
Perform related duties as assigned by manager
3+ years of experience with operational and administrator support using Salesforce.com
Formal training in Salesforce.com
Experienced training new users in Salesforce
Knowledge of statistical data analysis in sales environment
Basic knowledge of computer network structures
Exceptional organization, prioritization, multi-tasking and time management skills
Above average or better skills in Word, Excel, Access and PowerPoint
Working knowledge of SAP R3 and BW

156

Salesforce Administrator Resume Examples & Samples

Spend up to 60% of the time resolving end-user issues and assisting with training
Spend at least 40% of the time developing new solutions
Keep up-to-date with Salesforce developments and, specifically, its impact on our environment
Create and maintain documentation and knowledge base
Seek to expand knowledge of Salesforce, Apex, Visualforce, and other related tools, technologies, and best-practices
Facilitate collaboration and relationship-building amongst project teams and end-users
Interview Sales stakeholders to understand needs, outline solutions, create custom fields, objects, reports, and apps in Salesforce
Implement, administer, and maintain changes to Salesforce CRM and work closely with Marketing administrators for related programs/processes (Social Studio, Pardot and Marketing Cloud/Exact Target)
Work with our sales staff to manage data in all sales tools to ensure accuracy, consistency, and timeliness of updates
Identify, diagnose, and resolve technical problems, as well as escalate and track problems appropriately
Work with system engineering for user maintenance, including but not limited to setup, profiles, roles, permissions, and groups
Create and customize standard and custom objects, including fields (including formula fields), page layouts, security rules, work flows, and validation rules
Assist the business with data development or management
Design, develop, and deliver insightful reports
Evaluate new Salesforce releases and apps, participate in plans for their implementation, and remain current with Salesforce administration best practices
Proactively work on process improvements for enhanced user adoption
Create and maintain documentation on processes, policies, application configuration and help-related materials for users as new applications or processes are developed
Participate in CRM governance as part of Salesforce COE
2017 WORLD’S MOST ADMIRED COMPANIES LIST
Ability to translate business needs to technology deliverables
Skilled in project management
Strong change management skills
Advanced computer skills and knowledge
Strong multi-tasking abilities with advanced time management skills

157

Senior Salesforce Administrator Resume Examples & Samples

Certified Salesforce - Advanced Administrator or Certified Salesforce - Solution Architect
Generally requires Bachelor’s degree or equivalent and 6-8 years of experience in the related area. Master’s degree strongly preferred
Experience with CRM, Interaction Management, CTI, Case Management and Technologies that support these
Experience working on multiple Salesforce Implementations with Service, Sales, Custom Applications and associated technologies
Ability to influence team members functioning in a matrix environment
Demonstrated leadership, project management, program evaluation and consulting skills
Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills

158

Senior Salesforce Administrator Resume Examples & Samples

Responsible for initial configuration and ongoing support of Service Cloud for our global Support and Customer Success teams
Coordinate with other SF admins in the company to accomplish system wide projects
Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams
Direct involvement and/or oversight of developing and documenting requirements, specifications, process flow, application design/configration for Service Cloud configuration or integrations with other systems including data warehouse, Tableau, CTI, and knowledge management system
Work closely with business leaders to transform business requirements into Service Cloud projects. Candidate will be responsible for requirements specifications, project signoffs and project implementation
Build reports, dashboards and workflows that are aligned with the needs of our users to meet complex business needs
Understands how changes to speciﬁc technology platforms will affect other systems and anticipates, quantiﬁes and resolves potential issues
Fulfills commitments on-time and proactively addresses commitments that are in jeopardy
Act as the primary point of contact for day to day user requests
Thinks and operates at a strategic level and champions the business objectives of Customer Success and Technical Support business functions
Create and maintain system documentation for fields, processes and workflows
Responsible for planning, testing of new Service Cloud releases
Bachelor's degree in technical field or equivalent work experience
Demonstrated technical proficiency and administration of Sales Force platform including Service Cloud (5+ years experience) including strong understanding of Salesforce.com best practices
Detail oriented, well organized, and ability to multi-task in a results oriented business environment
Experience with cross-functional project management of critical business systems including design and project implementation
Excellent written and verbal communication skills and can effectively communicate technical and non-technical concepts across all levels of the organization
Proven experience analyzing and resolving complex processes and technical issues
Excellent influencing skills
Proven ability to solve problems quickly and completely
Creative thinker/problem solver
Certified Salesforce Adminstror is strongly preferred

159

Junior Salesforce Administrator Resume Examples & Samples

Prior experience as a SFDC Administrator a plus
Market to experience (or similar marketing automation platform, integrated with SFDC) is a plus
Experience with Excel

160

Salesforce Administrator / Developer Resume Examples & Samples

Work with Stakeholders and Business Leaders to identify and deliver new capabilities and efficiencies, as well as prioritize backlog
Ensure assigned projects and tasks are delivered on time, meet the specified requirements, are of high quality, and follow group best practices
Manages operational aspects of Saleforce.com with a focus on system configuration, standardization, data integration, data quality, and technical issue resolution; a large focus this role will be within the realm of Quote to Cash functionality (CPQ Quoting, Billing, Invoicing, Payments, and Customer Community)
Collaborates with peers, stakeholders, and consultants on complex work; leads Team, cross-functional, and Design/Code Review meetings; provides end-user training as needed
Monitors inbound support requests, assigning accordingly and completing promptly; identifies and implements new ways to automate common/repeated scenarios
Maintains Project and System documentation
Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business Administration or related area
3+ years of experience with Salesforce.com Administration
Experience with Apex, Visualforce, and Javascript is a big plus
Strong background implementing and supporting Sales and Service cloud; experience with Marketing and Wave Analytics are a plus
Experience with CPQ (SteelBrick), ITSM (RemedyForce or another ticketing system, Commissions (Xactly), Marketing Automation (Pardot), ETL (Jitterbit) are big pluses

161

Salesforce Administrator Resume Examples & Samples

Customize Salesforce CRM system to increase user benefits and experience
Administrate and support Salesforce CRM features (fields and record types, page layouts, views, validations, workflows, process flows, etc.)
Creation of Reports and Dashboard on an ad hoc basis
Testing new system functionalities as part of the existing Agile release cycle
Ensure data integrity by merging data, performing mass uploads and updates as required
Assist with migration from older systems/processes into Salesforce
Document system configuration and administrative processes related to all functionalities
Provide Salesforce CRM training for end users from the Sales area
Managing support requests from the business project team
Communicate regularly with project team and users regarding new features, enhancements and changes to the system

162

Manager, Salesforce Administrator Resume Examples & Samples

7 or more years of related work experience
Proven track record in managing a team and delivering results
High level of computer literacy, with Advanced knowledge of Salesforce and Excel
Strong Presentation skills
Excellent Decision-making, problem solving and research skills
Shows initiative, good judgement and the ability to communicate thoughts clearly and simply

163

Senior Salesforce Administrator Resume Examples & Samples

Deliver scalable, high quality Salesforce services in support of the business goals
Provide excellent customer service to Salesforce users
Administer Salesforce
Triage and fulfill incoming service requests and tier II support issues
Assist IT with reporting, configuration and data migration
Support release planning and deployment
Maintain system KPIs to track trends in usage and data integrity
Help team ensure compliance with IT policies and procedures
Keep up with current technology trends
Assess and make recommendations on process, designs, operations and testing
Deliver special projects as needed in an effective and efficient manner, inclusive of executing discovery and business requirements
Research and assess solution approaches to business needs, inclusive of AppExchange or vendor applications
Deliver prototypes and proof of concepts for proposed features and platform modifications
Develop procedures, training and system documentation for Salesforce users
Support applications and plug-ins to Salesforce including, but not limited to, CPQ (Configure Price Quote)
5+ years experience administering and/or working in Salesforce
Effective communication skills with a demonstrated ability to adapt communication to technical and non-technical audiences
Strong quantitative and analytical skills. Adept at problem solving, creative thinking and decision making
Essential project management skills, including an understanding how to interpret business needs and translate into operational requirements. PMP (Project Management Professional) Certification a plus
Ability to work independently to meet tasks and assignments with minimal supervision
Demonstrated ability to multitask and prioritize
Experience in identifying, recommending and implementing process enhancements
Salesforce Certified Administrator (ADM 201) Certification required
Ability to achieve and maintain Salesforce Certified Advanced Administrator, App Builders and other certifications
Salesforce Data Loader and declarative development experience preferred
Salesforce Process Builder, workflows, triggers and validation experience preferred
Knowledge of Salesforce Communities a plus
Knowledge of CPQ (Configure Price Quote) a plus
Experience and/or knowledge of automotive industry and F&I organization a plus

164

Salesforce Administrator Resume Examples & Samples

Provides support to drive efficiency and effectiveness of Salesforce.com. May specialize in one or more of the following areas
Analytical-related work experience, with sales operations-related experience preferred
Salesforce administrator experience preferred
Typically 0-2+ years’ experience; some experience preferred
Certified Salesforce Administrator Certification preferred (ADM-201)
Experience conducting technical training
Strong communication skills, both verbal and written, including ability to communicate complex issues to both technical and non-technical users in a professional, positive and clear manner
Ability to anticipate and resolve issues
Demonstrated initiative and drive with ability to work independently, collaboratively and as part of a team
Ability to evaluate and improve existing processes
Project management ability
Ability to problem solve and draw conclusions, in some cases with limited data
Ability to lead and influence without authority
Initiative and self-motivation
Planning and organizational skills, with ability to prioritize and be flexible with changing business needs
Ability to work both individually and as a team player
Process improvement knowledge such as Agile preferred
PC skills, including Microsoft Office

165

Senior Salesforce Administrator Resume Examples & Samples

Logical, process-oriented thinker
Partner with various business units/teams to facilitate business requirements and related duties throughout the institution
Negotiate and create solutions for business issues in collaboration with business units and other IT staff
Support the TargetX managed package for the Berklee applications
Support the execution of projects, as well as maintain everyday system and user support
Meet operational level agreements on case response and case resolution
Manage optimization and efficiency of SFDC architecture
Support, contribute to, and document Berklee’s SFDC governance model and guidelines
Mentor salesforce development if the business need is warranted
Proactively identify production risks and creating actionable mitigation plans
Conduct maintenance during off-hours as required
High proficiency in SFDC administrative skills such as user administration, page layouts, workflows, triggers, custom objects and fields, reports, dashboards, validation rules, data management
HEDA experience a plus
Ability to work independently, meet deadlines, and be results driven
Knowledge of custom application development
Knowledge of IT Service Management best practices. (e.g. ITIL)
Ability to communicate clearly and effectively in both verbal and written formats with both technical and business staff
Excellent organizational, and time management skills
Ability to effectively and appropriately prioritize competing needs
Higher Education experience preferred
Ability to build strong partnerships with clients in a wide range of roles, across the institution
Intellectually curious, loves a good challenge
Self motivated and highly engaged
Bachelor’s Degree from an accredited institution of higher learning
5+ years experience in a Salesforce.com technical admin/developer role
SFDC Admin, Advanced Admin Certification, and SFDC Developer Certification required
5+ years of overall IT experience
3-5 years of community management
Hands on experience with Apex and Visualforce

166

Senior Salesforce Administrator Resume Examples & Samples

Works directly with business stakeholders to understand requirements, define and optimize processes and help drive process improvements to meet business operation needs in Salesforce
Designs and implements updates to the SOM Salesforce.com solutions using best practices through standard configuration
Develops clear end-user and stakeholder business requirements and specifications when custom development is required
Oversees and implements integrations of Salesforce with other SOM systems
Ensures data integrity throughout Salesforce as well as between Salesforce and internal systems
Document and maintain processes, policies, application configuration and help related materials for users as database applications are developed
Keeps up-to-date on new Salesforce products, features and functionality through certifications, SFDC training modules, and industry user groups
Trains new and existing users on how to use database applications
BA/BS Degree in Business, Marketing, or related field
2+ years Salesforce Administrator experience
Salesforce Certified Administrator a plus
Knowledge of SQL databases and integrations with Salesforce
Advanced MS Office skills, specifically relating to Word, Excel and PowerPoint
Demonstrated ability to build custom applications, objects, formula fields, workflows, and custom views
Strong organizational skills with the ability to prioritize multiple assignments to meet milestones

167

Salesforce Administrator Resume Examples & Samples

Will play a pivotal part in ensuring that a high level of data accuracy and integrity is maintained on Salesforce
Will have excellent communication skills
Provide support for the day to day management of the Salesforce.com
Support data management activities to ensure a high level of data quality and integrity is continuously maintained
Troubleshoot issues raised by users and provide prompt resolution. Escalate to senior team members within the internal team or Premier Support as necessary
Deliver Salesforce training session to both new and existing users
Create new and keep existing Salesforce related technical documents or training materials up-to-date
Keep up-to-date with new Salesforce releases and promptly identifies: 1.Features which could add value to the Economist Salesforce users 2. Features which will impact existing processes and require urgent attention
Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing
Work with business colleagues to gain user acceptance and take up
At least 3 years of Salesforce experience gained in a similar role, certifications are not required but they would be looked upon favorably
A strong understanding of how to customize Salesforce.com to drive sales and marketing efficiency
Proven experience with Sales Cloud, candidates with Marketing and Service Cloud experience will be an added advantage
A proven track record providing level 1 and 2 support on Salesforce.com
A proven track record of teamwork with non-technical client staff and colleagues
Strong experience with MS Excel
Experience using mass data upload and update tools, preferably Demand Tool
Ability to be a team player who is diplomatic and works well with peers and senior staff
Ability to be result-oriented with a positive attitude

168

Salesforce Administrator / Developer Resume Examples & Samples

Will be based in Gurgaon, India
Will have a positive attitude and consider no tasks too small or too big
Proactively interacting with stakeholders to understand Salesforce requirements and subsequently translate them into technical specification
This will involve chairing information gathering workshops, conducting one to one interviews and producing documents to allow data capture
Giving knowledgeable and practical advice to developers and third party in regards to Salesforce system design when necessary
Managing delivery of functional and technical solutions and system integrations including testing strategy and execution
Ensuring technical solution proposed meet Salesforce coding best practice and code coverage to be at 90%+
Performing and executing all functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing
Working with business colleagues to gain user acceptance and take up
Creating custom build reports for trend analysis using standard reports functionality as well as Reporting Snapshot and Historical Trending
Developing a continuous Salesforce training program to ensure users are always up-to-speed with new features
Delivering Salesforce training sessions to both new and existing users
Keeping up-to-date with new Salesforce releases and promptly identifies: 1.Features which could add value to the Economist Salesforce users 2. Features which will impact existing processes and require urgent attention
Ensure the Salesforce data storage is within limit - implement continous review and corrective action
Providing support for the day to day management of Salesforce.com
Performing administrative tasks such as setting up users, creating or updating fields, workflows, reports and dashboard and managing data using data loader or other tools
At least 5 years of progressive Salesforce experience (from administrator to developer) gained in a similar role, certifications are not required but they would be looked upon favorably
Experience with triggers and development on the Force.com platform
Experience managing code coverage within the governance limit
A proven track record of successful project delivery with at least two full project lifecycles completed
Experienced business analyst with a solid understanding of business processes and experience mapping business processes to the technical solution and undertaking impact analysis
Degree in a relevant field
The desire to be the voice of the users in communicating with management
Previous experiencing in delivering Salesforce.com training to users at all levels in terms of organizational structure and experience using Salesforce
Ability to be a confident and clear presenter
High computer and data literacy, a logical thinker, reliable, an efficient and strong communicator
Excellent English language skills
The intellectual curiosity combined with outstanding analytical skills

169

Salesforce Administrator Resume Examples & Samples

Daily administration and support of LMI’s Salesforce database including but not limited to managing multiple user setup, profiles and roles, fields, record types and page layouts
Proactively identifying and executing initiatives to simplify the administration of or user experience in the LMI Salesforce instance
Working with management and end-users to create and manage workflow rules & data validation
Manage and refine customized reports and dashboards
Manipulating data sets in Dataloader or 3rd party tools (DemandTools)
Participate in the QA process, which includes devising test plans, creating test cases and performing appropriate tests of new or updated functionality
Overall Data Quality
Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed
Assist developer with the development of technical documentation of existing and future applications
Perform proactive system hygiene activities to ensure clean user interface and system configuration

170

Salesforce Administrator Resume Examples & Samples

Manage Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, account and contact management, opportunities, case management, dashboards and reports etc
Implement new enhancements related to basic Salesforce.com configuration, including creation of custom fields, workflows, approval processes, email alerts and templates
Develop and maintain VisualForce, AppExchange apps, Force.com pages and integration to other third party solutions
Maintain multiple user roles, security, profiles, workflow rules, etc. Train and support new end users on the salesforce.com application
Prepare regression testing scripts, test data, and testing scenarios in a systems integrated environment
Participate in cross-functional teams that address strategic business issues involving CRM
Identify SFDC usage problems and craft technical / communication plans to IT/business teams
Minimum of 4+ years of relevant experience with technical implementations of CRM projects, required
Minimum 3-4 years of experience functioning as a Salesforce.com administrator for Enterprise edition or higher
Working knowledge of basic Salesforce.com configuration including creation of standard and custom objects and fields etc
Demonstrated knowledge of data structures, data modeling, and database schema is required
Experience with loading bulk data sets using Apex Data Loader and/or other Enterprise ETL tools
Proven ability to independently perform administration, testing, implementation, documentation and updating as it relates to the SalesForce.com software and system administration
Must be local to the DC Metro area or already have plans to relocate to the DC area within the next three months

171

Salesforce Administrator / Developer Resume Examples & Samples

Customize Salesforce.com fields, page layouts, record types, list views, reports, and dashboards
Maintain security around user accounts, sharing rules, user roles and profiles, field level security, group permissions and license assignment
Create and maintain workflow rules, validation rules, and formula fields
Manage change requests and resolve issues reported by users
Maintain and support the SteelBrick CPQ package
Assist with the performance of business analysis in which information about business process and concerns are gathered from key internal business stakeholders
Assist with the presentation of documentation on business analysis and solution requirements to key customer stakeholders for validation and approval
Build solution and configure with direct oversight from team members
Test business applications and ensure performance is as designed; work with team members to resolve any issues
Compose training materials and conduct training sessions for end users, with direct oversight from team members
Develop plan for migration with direct oversight from team members; migrate business applications into production environment and support internal business customer throughout migration process
Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope
Grow knowledge and be aware of best practices and market trends
Communicate product enhancements and defects to vendor
Provide support to Application Support team, as necessary
Safeguard the security, integrity, and confidentially of Hyland Software’s internal systems and data
Development experience with Apex and Visualforce
Salesform Platform Developer 1 certification
Experience with Javascript and/or HTML5
Able to thrive in a fast paced, deadline driven environment
Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
Solid collaboration skills, applied successfully within team as well as with other areas
Able to effectively manage a consistent customer-oriented project workload; effectively communicates project delays to management team and proactively seeks additional customer project work
Up to 5% travel time required
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
This position would be required to work onsite in Westlake, OH*

172

Lead Salesforce Administrator Resume Examples & Samples

Performs support and service on the Salesforce system
Tests and validates system changes and platform upgrades
Responds to and diagnoses problems and resolves them
Will be involved in hands-on SFDC configuration, customization, and enhancements
Is familiar with and fully understands both the upstream and downstream systems and consumers. Provides guidance on how to best utilize the system and its capabilities
Fully understands the integration points between Salesforce and other systems and monitors them for issues
Liaise between customers and Third Party vendor support when necessary
Provides expertise to the organizational readiness team in the creation of training material
Assists with testing of system releases, enhancements and bug fixes
Communicates any system maintenance activities and software upgrades to the appropriate teams
Provides first level testing of new features
Provides constant feedback on areas of improvement in process, usability and capability
Administers Salesforce security and works with the global security team on system audits
Adds new configuration elements including approved changes to business process, organization changes, workflows, and security models

173

Salesforce Administrator Resume Examples & Samples

This person will assist in analyzing current business processes and suggest improvements
Participate in the continuous process improvement efforts related to design and programming of new functionality within salesforce.com
Perform administrative tasks such as creating users and profiles, defining fields, maintaining picklist values, list views, etc
Integrate new functionality from salesforce.com releases and upgrades
Interpret and document requirements from various business units
Provide users with technical support
Bachelor's degree in Business, Information Systems or a related field or equivalent
Salesforce Administrator Certified preferred
4+ years of professional experience with a minimum of 2 years of work experience in sales operations, planning and analysis in a technology-driven organization
Demonstrated expertise in project management and process improvement. Problem-solving and strong analytical ability with orientation for detail and accuracy
Able to work independently and communicate ideas effectively
Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines by managing time effectively and adapting quickly to changing priorities
Experience with change management a plus (i.e. git)

174

Senior Salesforce Administrator Resume Examples & Samples

Help colleagues across the company optimize their success with the platform through communications, training, and support services
Make recommendations and design solutions that improve user experience, increase data integrity, expand platform utilization, and align with an overall enterprise strategy
Configure and maintain the Salesforce platform to ensure delivery of high quality solutions to meet business needs and proactively identify new and creative opportunities to leverage the platform to support additional business processes or functions, and increase return on the Salesforce investment
Design, develop and configure the Salesforce.com platform with best practices
Handle high-level support ticket submissions by identifying issues, analyzing root causes, and performing structure problem assessments and resolutions
Log, report, and resolve Salesforce application issues with Salesforce.com premier support and third party system integrators for maintenance & configuration support
Evaluate & recommend AppExchange applications to meet company's requirements
Manage two to three Salesforce team members (Junior Salesforce Administrators and Business Analysts) through mentoring and instructing them on best practices
Advance and maintain the enterprise-wide CRM implementation to ensure continued delivery of innovative, high quality solutions to meet company’s needs
Translate business requirements into working solutions using a combination of Salesforce configuration and custom development approaches
Research changes in upcoming versions of Salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity and ensure system sustainability
Facilitate Salesforce training for internal resources periodically
Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses
Strong understanding of how to map business processes within Salesforce.com
Coordinate creation of training materials and user documentation and maintain ongoing documentation processes as business needs evolve or features are added
Design an end-to-end sales process from lead to opportunity to quote to close to order through fulfillment
Document implementation considerations (validation rules, process builder, automation, record types, page layouts, workflow, and triggers)
Identify the appropriate third-party products/applications and determine when it is appropriate to include custom application development to meet business requirements
Coordinate, lead, setup, and document user acceptance tests to ensure the quality of developed solutions prior to production deployment (includes creating test plans)
Remain current on Salesforce best practices, technologies, and certifications
Minimum 5 to 7 years of experience as a Salesforce Administrator
Must be currently certified as a Salesforce Administrator and as an Advanced Salesforce Administrator
Minimum 4 years of experience in a related field (financial services, logistics, CRM / customer relationship management)
BA / BS degree or equivalent experience preferred
Proven track record in driving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate
Must be able and willing to work outside of normal working hours/days in order to provide a superior customer service experience
Strong oral and written communication skills with the ability to tailor communications with non-technical employees
Excellent interpersonal skills with the demonstrated ability to communicate with all users in the organization
Ability to work independently and in a collaborative team environment

175

Salesforce Administrator Resume Examples & Samples

Monitoring and resolving calls logged in the incident management system (ServiceNow) to meet customer expectations
Timely resolution of issues/bugs as part of Salesforce Application support
Maintain configurations and security settings in an existing salesforce instance including third party plugin products (ie: Cirrus Insights, Walkme)
Facilitate change management activities around releases and functional enhancements
Assist in testing & QA of development work completed
Help end users with queries relating to the functional usage of the CRM
Conduct ad hoc training and development sessions with system end users
Adhere to and continuously improve on best practices with regards to all things Salesforce including but not limits to system maintenance, configurations, development lifecycle, data integrity and customer engagement
Salesforce Certified Administrator (Either ADM201 or DEV401)
2-3+ years similar role supporting Salesforce Application
Strong Interpersonal and communication skills dealing with End Users
Must have hands-on Sales and Service cloud experience
Excellent Workflows, Validation Rules, Approval Process, Process Builder/Flows skills
Experience in building reports and dashboards
Any Data Loader, Dataloader.io or other ETL tools skills
Some Lightning Experience, Salesforce1 configuration experience
An understanding of SOQL, SOSL, data model best practice and/or other SQL databases experience are ideal
Skills in Apex, Visualforce or Triggers are a huge plus as well as HTML and CSS skills
Knowledge of ServiceNow and JIRA are an advantage
Ability to handle and prioritise multiple assignments
Strong attention to detail, making and keeping commitments and meeting deadlines

176

Salesforce Administrator Resume Examples & Samples

Support a global deployment of Salesforce with ~180,000 users spanning across ServiceCloud functional areas (Case Management, Task Management, User Administration, etc.)
Participate in all requirement gatherings and can own the development (primarily configuration) from following buckets –
Proven experience building components of a Salesforce system (ServiceCloud) in the effort to support core business processes, including: case management, custom objects, validation rules, workflows, reporting, dashboards, assignment rules, email2case, formula fields
Strong interpersonal and relationship-building skills with ability to work with key stakeholders across the global HR organization
Experience with Salesforce Mobile App and Chatter is a plus

177

Salesforce Administrator Resume Examples & Samples

Deployment Phase Work with implementation partners during the rollout of Financial Services Cloud
Own the product backlog and work with IT and stakeholders to prioritize backlog
Break user stories into actionable tasks during sprint planning
Active member of the sprint team and drive estimation, planning and execution of tasks
Create and present weekly project status report with clear emphasis on risks, dependencies
Act as the product owner during showcase event and test incremental product for accuracy
Document and rationalize current users, roles and profiles for SFDC configuration
Perform data mapping exercise from current source systems to SFDC. Maintenance and Upgrades
Gather requirements from end users and make changes to the system
Own the change control process and seek Executive Committee's approval for significant changes
Help users understand new features/functionality to increase adoption
Maintain, enhance and create workflows, functions and objects within the SFDC
1 - 3 years’ experience as SFDC administrator
2 - 3 years’ experience in full cycle implementation of SFDC
3-5 years IT experience primarily in Financial Services
Experience with database query tool, Proficient in MS Office (Project, Excel, Access, Word etc.)
1 - 3 years’ PM and BA experience
Adept communicator
An analytical mindset with problem-solving skills
Familiarity with Pershing would be a plus
Working experience with scrum and agile
PMP or Agile certified preferred. SFDC Certified Administrator and/or Sales Cloud Consultant certification

178

Salesforce Administrator Resume Examples & Samples

Writes product requirements, develops business models, and defines support requirements and processes to ensure product vision is understood by cross teams
Finds new sources and methods to generate customer/partner and competitor insights. Defines issues as well as identifies needed data and missing research to generate additional customer insights to improve the product
Identifies possible methods and attributes to make the product distinct, competitive, and appealing to the customer
Works to define new product concepts and business cases to support initiatives that increase operational efficiencies and/or margin
Creates, evolves, and communicates feature area specifications that form cohesive, iterative plans that align to the multi-release vision
Demonstrates a strategic understanding of the timing and rationale for design choices for a feature area
Advocates for process improvements through an understanding of the engineering lifecycle and previous shipping experiences
Identifies feature-level dependencies and establishes milestone release criteria to manage them
Proactively resolves upstream dependencies and demonstrates an ability to resolve conflict effectively across teams
Identifies unaddressed issues and resolves, escalates, or finds the appropriate owner to ensure the highest level of quality
Bachelor's degree (preferred)
2+ years related professional experience
Ability to work in an environment where work is generally self-directed and is guided by workflow and project requirements and review is normally after the fact and may be developmental in nature
Ability to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results on matters of significance to the business
Skilled in Presenting can effectively communicate in large or small group settings
Business Awareness understands current and possible future business trends and information
Knowledge of analytics platforms and ability to utilize the data / tools to guide decision making
Ability to use professional concepts and resolve a variety of issues significant to the operations of the business
Requires the knowledge and confidence to evaluate possible courses of conduct and propose solutions to moderately difficult business or operational challenges in the normal course of work
Can effectively write so requirements are clear and readily understood
Demonstrate leadership based on integrity representing a set of values others share, behavior consistent with values and dedication to honesty with self and team members. This leader "walks the talk" and in the process earns trust

179

Salesforce Administrator Resume Examples & Samples

3+ years experience performing administration of Salesforce.com Service Cloud, including Cases, Customer Communities and Knowledge
Salesforce.com Certified Service Cloud Consultant
Outstanding project management skills
Strong business and technical acumen

180

Salesforce Administrator Resume Examples & Samples

Spends at least 50% of their time developing new, creative solutions
Spends up to 50% of their time resolving complex end-user and business issues and keeping them trained and educated
Keeps up-to-date with Salesforce developments and how they impact our environment
Creates and maintains documentation and our knowledge base
Relies on instructions, pre-established guidelines, policies, and procedures to perform day to day tasks
Assists team with troubleshooting activities
Seeks to expand the knowledge of Salesforce, Apex, Visualforce, related tools, technologies and best-practices
Facilitates collaboration and relationship building amongst project teams and our end-users
2+ years Salesforce Admin experience
Significant experience with declarative automation functionality
Experience with mass Salesforce data manipulation (ETL tools)
Understanding of the Software Development Life Cycle
Excellent analytical, problem-solving, and decision-making skills
Work effectively as a member of an agile team and/or independently
Ability to interact with other departments and business users who are not as technical in nature
High degree of self-motivation to learn new methodologies/technologies that will enhance job performance
Detail-Oriented, self-motivated, and accountable to “do what it takes” to get the job done
Focus on people and helping others

181

Senior Salesforce Administrator Resume Examples & Samples

Are excited by how a CRM can improve the merchant and agent experience
Are excited at the challenges hyper growth brings
Have an attention to detail and take pride in the things you build
Have a general curiosity about the problems we solve and a desire to hack on new ways to solve them
Can demonstrate the ability to build custom applications, objects, formula fields, workflows and custom views
Have experience with Lightning Experience
Have the ability to develop and support reporting including dashboard and analytics
Confident working with the native Salesforce data import tool
Have a Salesforce System Administration certification
Roughly 2 to 4+ years experience as a Salesforce Administrator

182

Salesforce Administrator Resume Examples & Samples

Serve as the Salesforce subject matter expert for UWSL. Understand the data and configurations. Consult with staff across departments regarding Salesforce usage and needs; develop and lead best practice Salesforce strategies and solutions
Manage the bi-directional synchronization of local Salesforce data with shared Salesforce instance using data integration/replication software
Manage single-direction synchronization of local Salesforce data with legacy SQL server pledge and donation data using data integration software, Jitterbit
Help develop data models, standards, and data governance for use
Research and maintain knowledge of relevant third-party tools to be used in conjunction with Salesforce
Handle all Salesforce related needs. Act as liaison between UWSL, United Way Worldwide, and Salesforce Premier Customer Support services as UWSL’s key technology lead on system-wide digital projects
Develop and execute workshops and classes, along with required documentation/presentations
Work across departments in analyzing business requirements, documenting those requirements as necessary to ensure complete coverage, outlining the development tasks required, planning and supporting Quality Assurance testing and confirming migration of items to production
Maintain a high level of technical proficiency in Salesforce configuration
Monitor technology implementation to ensure business requirements and vision is being met
Provide system support of developed applications through the unique combination of business and system analysis, quality assurance, post-implementation product support
Continually recognize the need for flexibility and an understanding that objectives are subject to change
Continually challenge himself/herself to think of the end user and to identify issues specific to system functionality
Coordinate a cross-departmental group of Salesforce “super users” to maintain and strengthen their skills by delivering regular trainings, managing workflows and processes most relevant to their positions
Bachelor’s degree, with at least two years of experience
Experience, training, or education in Business Systems Development and Analysis
Salesforce Administrator Certification(s) required

183

Salesforce Administrator Resume Examples & Samples

Salesforce Administrator and Advanced Administrator Certifications
Intermediate to advanced knowledge of data management
Strong critical thinking, problem-solving and analytical skills
Must be able to work independently and in a team environment
Excellent oral, written communication and listening skills
Must be comfortable working in a fast-paced environment and handling multiple tasks/priorities
Good organizational skills and a strict attention to detail and proven ability to follow-through
Bachelor's Degree with specialization in computer science, finance, accounting or business administration preferred
Minimum 2 years experience with Salesforce.com CRM application, with strong understanding of Salesforce.com best practices and functionality
Strong knowledge of SFDC data structure and understanding of how to leverage the tool to meet complex process and reporting requirements

184

Salesforce Administrator Resume Examples & Samples

Manage Salesforce application
Ability to program workflows
Project Operational needs
Develop and Analyze key performance measures
Initial and post project justification tracking and data support
College degree, Masters preferred and 5 or more years of related experience
Salesforce Certification Preferred
Ability to create summary reports for tracking and trending the Operations process
Fluent in Salesforce Excel and Access
Understanding of accounting concepts
Ability to create and work with database reporting
Communicate and work well in a team environment
Meet established production and quality goals/metrics
Follow up in a timely manner on open items
Able to effectively prioritize work on a daily basis

185

Salesforce Administrator Resume Examples & Samples

A bachelor's degree or an equivalent combination of education and experience
At least three years of experience in software administration with progressive responsibilities
Solid understanding of Salesforce declarative work including, but not limited to: schema configuration and formulas, process automation (workflow, Process Builder, etc.), reports and dashboards
Expert understanding of Salesforce Object and Record Security
Manage the interaction of organization wide defaults, roles, role hierarchies and groups, profiles, field level security and permission sets or record access and ensure new users are correctly provisioned
Ability to work within sandbox and production (including the use of inbound and outbound change sets)
Experience with user maintenance including password resets, freezing and unfreezing accounts and record reassignments
Ability to evaluate Salesforce applications and configure within the organization
Salesforce certifications and Trailhead coursework is a plus
Experience in insurance or financial services related industries (including industry designation such as CLU, ChFC, CFP, or FFSI) is a plus
Flexible in the face of changing priorities, with the ability to multitask and handle urgent interruptions with a high level of professionalism and a positive attitude
Excellent analytical, process design and problem-solving skills, combined with strong business judgment and demonstrated project management experience
Ability to work collaboratively with all levels of the organization
Advanced computer skills with the ability to create technical documentation
Strong verbal and written communication skills and strong attention to detail

186

Salesforce Administrator Resume Examples & Samples

Certification in Salesforce administration and/or equivalent professional experience
ITIL V3 certification or equivalent skills and experience
Experience administrating customised Salesforce instances
Politically neutral with no affiliation to political parties or lobbyists/campaigners
Describe how you deal with competing priorities and strict deadlines to achieve results, drawing on your knowledge of IT service management principles and providing examples in a business systems context

187

Salesforce Administrator Resume Examples & Samples

Identify issues, analyze root causes, perform structure problem assessments, develop options and recommendations
Log, report, and resolve Salesforce application issues with Salesforce.com premiere support and third party system integrators for maintenance & configuration support
Lead “Help Desk” triage and request prioritization, provide Tier 2/3 SFDC support
Use the “configure first, code second” method when designing solutions
Maintain incompliance user system access, and manage other platform risks
Must already be a Salesforce Certified Advanced Administrator ADM 211
Create and update knowledge articles in the knowledge management repository
Provide guidance to team members to maintain all documentation related to project
Conduct KT sessions
Create knowledge articles on the problem, workaround solutions
Monitor and report the usage of knowledge articles
Maintain knowledge management database

188

Salesforce Administrator Resume Examples & Samples

Serve as administrator for one or more Salesforce applications administering activities such as: promoting User Adoption, ad hoc reporting and dashboard development / configuration, data management activities, contact management, community management, opportunity team assignments, miscellaneous configuration changes, refining Salesforce governance, triaging issues with Production Support, participating in development teams for new application development and provide Salesforce subject matter expertise to the Multifamily Business
Perform business analysis and project management activities to support the Multifamily business' portfolio of projects
Manage daily team activities to advance the work of one or more Multifamily IT projects. Plan, document, review, and manage subordinate performance
Develop implementation plans. Allocate and coordinate resources. Align with other projects
Develop methods for monitoring project progress. Provide analytical support in synthesizing and reporting results
Develop, monitor, and review project budgets. Verify expenditures vs. actual. Explain variances
Establish schedules and priorities. Prepare and deliver status reporting in areas such as metrics, staffing statistics, resource tracking, SOX compliance, unit progress, issue tracking, and staff meetings
Manage administrative tasks to include access requests, space management, equipment procurement and tracking, and contractor requisitions and work orders
Develop, implement, and share best practices and tools in areas such as technology development, project management, risk management, change management, document retention and management, and post-implementation review
Develop, implement, and document procedures. Adhere to corporate and business unit standards and procedures. Obtain required approvals
Provide technology support and input. Support opportunities for technology improvements. Make recommendations for enhancements
Manage key internal and external relationships. Identify and resolve project issues, interdependencies, and conflicts. Ensure positive outcomes
Develop team members and provide ongoing professional guidance and direction
Familiarity with implementation of applications on Salesforce.com and administration of the tool. Salesforce Administrator and/or Developer certification preferred
Experience supporting IT project governance processes
Familiarity with SDLC and technology operations processes
Experience with and understanding of the multifamily/commercial mortgage lifecycle including origination, underwriting, pricing, closing, securitization and servicing preferred
Clear and concise communication

189

Salesforce Administrator / Developer Resume Examples & Samples

Application design, development and testing of ACL SalesForce environment applying best practices and technology expertise
Business Analysis Support
SalesForce System Administration

190

Senior Salesforce Administrator / Developer Resume Examples & Samples

Responsible for configuration activities for Salesforce.com which includes Sales, Service and Communities applications, including new areas of configuration, analyzing and fixing assigned faults, peer-to-peer reviews and testing
Work closely with users to understand and gather requirements ahead of system changes, to ensure configuration is according to business needs
Provide subject matter expertise on relevant solutions for new projects and solution design, and on relevant solutions to assist the support, development and testing teams in resolving system issues, performing necessary solution design, system setup and maintenance
Document new features and releases in accordance with accepted processes, guidelines and compliance requirements
Support and provide analytics and report writing within business applications and 3rd party solutions
Attend regular business meetings to ensure that the solution continues to deliver business benefits, and gather solution enhancements that drive continuous improvement
Knowledge and best practice share: Report metrics, benefits and issues back to the global organization
Certified Salesforce.com Administrator
Expert knowledge of Salesforce APIs, and SOAP based web services to interact with developers and know how to apply these as part of a solution
Com implementation expertise and practical experience working on large Salesforce projects involving complex integration with other systems
Experience working with 3rd party development teams
Understanding of Agile working practices
Effective problem solver
Established hands-on leadership skills with a team-player mentality
Commitment to excellence and high standards and the ability to thrive in a team environment
Bachelor’s degree, preferably in Management Information Systems or equivalent work experience
Experience managing and implementing code across multiple Salesforce environments

191

Salesforce Administrator Resume Examples & Samples

Employs working system knowledge and time estimating techniques to gather and develop estimates for project forecasting and budgeting
Continuously seeks opportunities for improvement
Facilitates appropriate sessions with stakeholders to gather functional and non-functional requirements which can be used to identify and document current and future-state processes and needs
Monitor and identify trends in Salesforce.com adoption and utilization. Keep abreast of Salesforce releases, features and best practices
Ensure prompt and complete resolution of technical challenges and business issues that have been escalated, coordinating with internal teams to meet customer needs, while managing customer expectations
Share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for Salesforce
Collaborate on enterprise architecture as well as functional and technical design sessions with stakeholders
Navigate, escalate, and lead efforts on complex requests or projects involving multiple stakeholder groups and systems
Support new and existing Salesforce user base with questions and issues in Sales Cloud and Service Cloud
Provide test planning and execution input and assistance as needed
Provide assistance to other associates
Assist with crafting project initiation documents
Assists with gathering information and data needed for creating a cost-benefit analysis

192

Junior Salesforce Administrator Resume Examples & Samples

Work with the Senior Salesforce Administrator in support of all Salesforce related tasks
Identify, design, build, test and deploy solutions related to Salesforce and related applications, including custom objects/fields, page layouts/views, workflows /flows / process builder, security (users, profiles, roles) and all other aspects of Salesforce administration
Troubleshoot, resolve and track Salesforce end-user issues
Learn features and requirements of new releases of Salesforce and related applications and participate in the testing, deployment, documentation and training of these releases
Project management activities, including working with internal and external project resources
Data warehouse report definition
Create and manage custom objects, fields, formulas, validation rules, custom workflows, and approval processes in CRM platform
1-2 years of related work experience or equivalent internship experience
Experience with Salesforce CRM required (certified Administrator a plus)
Experience with Analytics or Business Intelligence software a plus
Business Requirements and Functional Requirements gathering skills
Effective communication (written and oral) and interpersonal skills
Bachelor’s degree in Computer Science, Mathematics or related field
Team oriented & business value driven

193

Ghrs, Salesforce Administrator Resume Examples & Samples

Responsible for developing customized solutions that support business requirements and drive key business decisions
Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code
Minimum 6 years of Salesforce Admin/Developer experience
In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, Partner Management, etc.)
Knowledge of Agile development practices, particularly sprint planning and assessment

194

Salesforce Administrator Resume Examples & Samples

Expert in Administrative support for Salesforce.com
Familiarity with common software development methodologies and deliverables
Strong organizational skills and the ability to multi-task and prioritize
Ability to troubleshoot and resolve issues in a timely fashion
Ability to lead others and work as part of a team with aggressive deadlines and high-pressure work
Ability to work and/or support occasional weeknight deployments as needed
Ability to work with some ambiguity and drive toward completion of technical requirements
2-5+ years of Salesforce.com Admin experience required
Mobile application experience a plus
Project management experience highly desired
Completion of Bachelor’s level degree program in Computer Science or related field of study
Deep understanding of salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures
Experience with custom reporting, modifying pages, views, and dashboards
Experience working with workflows and triggers to automate tasks

195

Senior Salesforce Administrator Resume Examples & Samples

Act as the Salesforce subject matter expert for all internal users
Maintain an accurate and up-to-date database at all times
Research and implement best practices on how to grow and improve the company’s use of Salesforce CRM & CPQ
Stay current on Salesforce technology and releases
Continually drive business value in the Sales & contracting process via the tools
Be a role model and representative of the ComScore culture both internally and externally
A minimum of 3 years of Salesforce experience is required
A minimum of a Bachelor’s Degree required
CPQ experience highly desired
Proven success designing and implementing solutions on the Salesforce platform
Excellent communication and facilitation skills
Development experience preferred (i.e. - Apex, triggers, classes, Visual Force)
Experience working with sandbox and production environments to manage the distribution of system functionality or process changes preferred
Salesforce Administrator Certification preferred

196

Salesforce Administrator Intern Resume Examples & Samples

Work with engineering to build complex informational systems which can be used by non-expert users to perform self-analysis. - Manage multiple analysis projects simultaneously while operating in a high tempo environment with changing priorities and tasks
Manage data elements in Salesforce.com. Extract routine data, update mass data pools, create campaigns, create reports, and analyze data for management reporting
Work with business stakeholders to understand business and system issues, current and future business priorities and reporting needs
Manipulate data within SFDC to ensure data integrity and uninterrupted operational flow
Analyze current process flows and suggest improvements to
Process usage: training, best practices, management improvement
Systematic: Improve existing system
Salesforce configuration
Excellent time management and priority setting
Sound judgment and decision making
Ability to work through changing market climates
The ability to work both independently and as part of a team
Skills in MS Access, MS MapPoint, MS Word, Excel, MySQL, and PowerPoint a plus

197

Salesforce Administrator Resume Examples & Samples

Use good development practices and rigorously test any changes within the Salesforce sandbox before deploying to production
Track issues and/or tasks required through available tools (RTC, Footprints, etc.) and work with appropriate users to ensure issue resolution or task completion
Work independently in a fast-paced, dynamic environment
Effectively present information verbally and in written form
Understanding of deployment policies

198

Salesforce Administrator Resume Examples & Samples

Deep knowledge and experience with entire Salesforce suite of products; expertise in Salesforce architecture, processes/flows, testing and deployment; and wide exposure to 3rd-party applications and integrations
Salesforce Administrator, Implementation, Consulting, and/or Architect certification to show off what you are made of; Development and Integration prowess are icing on the cake
Extensive experience in a customer-facing capacity, analyzing business problems, architecting and building creative solutions in areas of Sales and Service
A self-starter who thinks strategically and outside the box, with great follow-through, and thrives when entrusted with individual empowerment
Deep knowledge and experience managing large global projects that involve all aspects of the PLC, with any relevant certifications that validate them
Broad experience with SDLC processes including Waterfall, Agile, and others with Salesforce
Experience with information technology areas including infrastructure, security, networks, support, collaboration, and documentation; ITIL or relevant certifications highly preferred
At least a Bachelor of Science in Computer Science, Information Systems, or Business related field
A minimum of 5 -10 years of large-scale business applications and/or IT experience

199

Salesforce Administrator Resume Examples & Samples

Expert Salesforce.com administrative skills, such as creating user, profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, and process builder
Ability to perform data cleanup, extraction, and mass changes using data loader
Strong verbal and written communication skills with the ability to communicate at all levels of the organization, in particular with Marketing, Sales and Operations
Ability to work independently and be results-driven
Strong working knowledge of Agile / Scrum
4-year college degree in English, communications, publishing, computer science, or other relevant field, or a combination of relevant education and experience
Certified Salesforce.com System Administrator
3+ years as a SalesForce administrator
Knowledge of core salesforce technologies that enable the sales process (CPQ, Marketing Automation, Data hygiene tools, and sales enablement)
5+ years’ experience as an administrator/developer (Salesforce.com) preferably within a financial services organization
Ability to design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform
Thorough knowledge of how to create and update custom objects, custom fields, formulas, validation rules, workflows, process-builder flows, custom settings, and similar Salesforce platform functionality
Experience with Informatica Cloud, Mulesoft, or other ETL tools. Experience integrating Salesforce.com with other applications via real-time, batch, sync / async
3-5 years of experience with Javascript, HTML, CSS
Experience leveraging web services to integrate Salesforce with external apps (REST, SOAP, XML, JSON, etc)
Experience with a relational database preferred (SQL, Oracle, db2, etc.)
Solid understanding of 3rd party salesforce.com data loading and data integration tools such as Informatica, Demand Tools, etc
Experience reviewing, configuring and supporting AppExchange apps (Conga, etc.)
University degree from a well-respected academic institution; advanced degrees in Information management, Computer Science, Business Administration and/or other professional certifications are a plus

200

Salesforce Administrator, Insights Resume Examples & Samples

Collaborate across the Customer Insights team to identify, design, and implement solutions for tracking, managing and analyzing data and interactions tied to our Executive Research Community
Manage the bug list and overall quality of the Executive Research Community post go-live
Take impactful features from idea to implementation
Manage the systems for code deployment and sharing
Partner with various stakeholders to continuously customize and refine the Community to best meet the needs of the organization and providing regular updates on usage and critical updates, Keeping application users informed about system functionality and enhancements
Troubleshoot any integration issues with other core systems, including Marketing Cloud, external vendor systems, and other Salesforce orgs
Anticipate and aggressively remove obstacles that slow down or prevent teams from delivering on goals. Define mitigation strategy and backup plans as needed
Minimum 2 years experience with the Salesforce.com CRM application
Ability to translate customer requirements into solution specifications
2-4 years experience with creating and managing organizational reports
Demonstrated ability to prioritize and drive work independently, working with deadlines in a fast paced environment
Excellent interpersonal skills with a solid ability to deal professionally with senior executives, vendors, and team members at all levels of the organization
Ability to handle stressful situations and last-minute, urgent requests
Desire to learn new technologies to improve current processes
Ability to troubleshoot system, process and data issues; ability to think clearly under pressure
Documentation and training skills
Ability to work effectively with others and teams
SQL, Salesforce Apex and Visualforce knowledge is a plus

201

Senior Salesforce Administrator Resume Examples & Samples

Excellent analytical and problem-solving skills
Approachable and confident interacting with Executives, diverse users, and offshore resources alike
Must have strong attention to details
Ability to work independently and in collaborative teams
Experience with Informatica Cloud, Mulesoft, or other ETL tools required
Shows tenacity in resolving technical problems and attaining business objectives
Must have the ability to tailor communications with non-technical stakeholders to explain technical issues and implications to the business Technology Strategy and Capability
Platform Developer Certification preferred
Previous Lightening development experience preferred
Familiarity working with Service Cloud and Community Cloud preferred

202

Salesforce Administrator Resume Examples & Samples

Bachelor’s degree in IT, Business, or related experience
1 – 3 years of Salesforce.com experience and sales support responsibility
Advanced MS Excel skills with some knowledge of Analytics
Ability to work autonomously as well as take direction
Outstanding organizational, communication, and relationship skills conducive to collaboration and providing a service to a sales organisation
Able to establish credibility and rapport with senior executives
Able to problem-solve, work under pressure and meet deadlines
Excellent team player who can work with virtual and global team members
Able to adapt and learn quickly in a dynamic environment
Fluent English with any other European Languages a plus

203

Salesforce Administrator Resume Examples & Samples

Manage day to day support of Salesforce deployments
Ensure timely delivery of support items by managing ticket queue and managed services technicians
Liaise with Client and Teletech management to resolve issues, provide support and provide direction on issues and projects
Be able to lead small to medium enhancement projects and provide direction to technicians and developers around solutions
Train support team on new support processes on a large complicated service cloud deployment using service console, CTI, chat and other service cloud functionality
Work directly with the client in a high paced environment and be able to set appropriate expectations around SLAs and delivery timelines
Perform data creation, administration and management
Maintain, administer and monitor user set-up, logins and password resets
Perform reporting, monitoring and support in a customer support or Service Desk capacity
Provide service in accordance with Service Level Agreements
Participate in team meetings with management, operations, development teams and external clients
Attain quarterly and annual objectives assigned by management
5 to 7 years helpdesk or customer support experience with Salesforce required
2 to 3 years ticketing system knowledge and experience with Salesforce
Active Salesforce certification required
Understanding and experience with Salesforce platform, or other enterprise software or Software as a Service model
Ability to mentor, guide and lead a small project team responsible for meeting client deliverables
Knowledge of system integration solutions or product middleware
Debugging, troubleshooting and IE experience
Demonstrated attention to detail, problem solving skills and strong work ethic
Highly motivated and a self-driven team player
Solid verbal, written, presentation and interpersonal communication skills
Proven time management skills in a dynamic environment
Ability to work in a fast pace environment
CRM, Jira, Interaction Management, CTI, Case Management and Technologies that Support these

204

Senior Salesforce Administrator Resume Examples & Samples

First point of contact for customer/technical support. Includes, but not limited to: On-boarding/Off-boarding, troubleshooting, standard app/custom app/integration maintenance and other technical support areas, as needed
Coordinates and engages Adtelem IT technical support, as needed. Ensures timely response and manages multiple user issues simultaneously
Responsible for daily administration and future improvements/enhancements of Becker’s Salesforce instance
Confirms daily processes/utilities successful ideally using declarative development (clicks not code) approach ensuring a quality end-user experience
Creates/updates custom reports/dashboards leveraging Salesforce Report Builder, including scheduling reports if requested. End goal is to promote user self-sufficiency
Assistance with UAT and training, as necessary, for new/updated functionality or system upgrades
Works with appropriate group(s) to create and maintain service mailboxes toward Email-to-Case. -
Supports multiple end-user facing interfaces including, though not limited to: internal Becker Colleague Community, CPA Student Becker Community, Force.com Sites, Visualforce Pages, etc
Assists with system audits
Participation in professional development activities (i.e. trainings, conferences and User Groups)
Assists with additional projects/tasks assigned by Manager, Salesforce Administration
Minimum 2 – 3 years Salesforce experience in a Salesforce Administrator capacity
Should already be on Salesforce Advanced Administrators Track looking to progress to Platform Developers Track
Required training completed: ADM 201 (Admin Essentials for New Admins), ADM 211 (Admin Essentials for Experienced Admins) and DEV 401 (Building Apps Using Force.com and Visualforce)
Required knowledge of Apex/Visualforce/Force.com and Community Builder
Strong verbal/written communicator. Excellent decision making, analytic and collaboration skills

205

Salesforce Administrator Resume Examples & Samples

Seek out and identify needed system changes
Gather feedback and troubleshoot problems from users
Create custom objects, permissions, roles and user accounts as needed
Handle system on boarding and off boarding, including training and development of on boarding documentation as needed
Be the support “go to” person
Handle user licenses for both SFDC and connected applications
Lead Development QA process
Build Flows, Workflows and Process Builds as needed
Monitor System Data Storage and API usage
Play lead role in evaluating and potentially switching to Lighting
Stay on top of latest Salesforce.com changes. Proactively research new solutions and be open to offering suggestions for improvement
Ensure data integrity within the system
Work closely with IT and others for system optimization
Maintain non-SFDC databases in Excel and Access
Perform market research and target profiles as assigned
Use software to develop sales maps and other graphs and charts as needed
Minimal national travel (1-2 times per year)
3+ years of Salesforce Administration experience, with experience managing an Enterprise-level instance with > 100 users
Certification as a Salesforce Administrator (ADM201 minimum) with advanced certifications preferred
Previous experience with Marketo a plus
Fluent in Excel and Access
Understanding of accounting and financial forecasting concepts
College degree, Masters preferred
Knowledge of the medical transportation industry preferred but not required

206

Salesforce Administrator Resume Examples & Samples

Implement complex business processes using work flow rules and approval processes
Create new training materials. Deliver training to multiple teams including Sales, Operations and Marketing. Provide ongoing support around usability and feature functionality to our sales teams
Be available daily to answers questions
Manage configuration changes in a sandbox environment and move data between environments using change sets
Extend the functionality of your implementation with custom objects, apps and Salesforce1 configurations
Provide data maintenance to provide impactful insights to users. Maintenance includes inserting new data, purging old data, reconciling issues and conducting overall system health checks
Document, document, document. Systematically document and store every change to the platform
Create executive-facing materials and proposals on recommended process changes
Determine and implement appropriate data access and visibility settings

207

Salesforce Administrator Resume Examples & Samples

Management of Stakeholder Expectations- user 200
Build and foster relationships with business users, stakeholders and partners; understand their roles, key drivers for success; Maintain awareness of their perception of our solutions and key pain points through regular meetings, talks, or other appropriate means; these expectations extend from individuals / users to management and senior management
Willingness to dedicate whatever time is necessary to learn business processes/applications which he/she may be less proficient in (must)

208

Salesforce Administrator Resume Examples & Samples

Ensuring excellent and professional communication between the Business Operations teams and the user community
To take ownership of logged incidents, monitoring, tracking and ensuring communication takes place with the business and other support teams leading to incident closure
Day-to-day user support and maintenance – user account management, troubleshooting, setting up custom fields and basic formula/workflow, general maintenance
Data cleansing and maintenance
Additional ad-hoc project support when required
To ensure all incidents that require change (Such as system configuration changes) are logged in the correct manner within the Salesforce Backlog
Performing general administration to Salesforce.com
Managing the application including: administrative tasks, setting up and maintaining user profiles, handling data uploads, merging records assisting with reports and directing users to appropriate training resources
Identifying usage problems and crafting technical/communication plans to remedy them with a drive to increase user adoption and satisfaction
Working with business on requirement gathering, documenting proposals for system improvements and providing timely communication on progress
Documenting best practices and operational procedures and sharing them to drive common processes
Training users both 1-2-1 and group training sessions
ADM201 qualified
Solid understanding of Salesforce Sales and Service cloud – including reporting, dashboards, custom objects, fields, page layouts, record types, email-to-case, assignment rules, sharing rules
Min 3 years professional experience
Can-do’ attitude – ready to get involved at all times, solution focused
Confident with the ability to prioritise and meet deadlines working under pressure
Good business analysis and functional experience, including requirements gathering and creating/deploying solutions to end users
Problem- solving and strong analytical ability with orientation for detail and accuracy
Strong verbal communications skills and ability to effectively communicate with both business and technical
Demonstrating professionalism interacting with all levels of user community
Willing to contribute ideas and energy
Able to work independently and as part of a global team
Comfortable in a fast-paced, dynamic environment with the ability to meet deadlines
Experience in MS Office suite (Outlook, Word, Excel, PowerPoint)

209

Salesforce Administrator Resume Examples & Samples

Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting
Must be experienced Microsoft Office applications, including MS Word, Excel, Visio and Power Point
Must be detailed oriented and have strong problem solving and analytical skills
Able to meet deadlines, communicate delays, clarify ambiguous situations
Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly

210

Salesforce Administrator Resume Examples & Samples

Provide ongoing support and training for complex business processes; identify pain points and deliver continuous improvements
Track work progress/status; identify risks and constraints, escalate issues as necessary
Manages operational aspects of Saleforce.com with a focus on system configuration, standardization, data integration, data quality, and technical issue resolution
Participates in and provides Salesforce.com expertise/best practices to large cross-functional projects
Identifies business problems and delivers solutions that meet organizational needs
Participates in formal governance and change/release management processes
Salesforce.com Certified Administrator (ADM201) or equivalent experience; Developer, App Builder, Sales Consultant, Service Consultant certifications are a plus
Fluency in core CRM concepts with a strong analytical mindset; self-starter with excellent communication and organizational skills
Fluency in Microsoft Excel, Microsoft Access, Data Loader, and relational databases
Experience with CPQ (SteelBrick), ITSM (RemedyForce or another ticketing system, Commissions (Xactly) is also a plus

211

Salesforce Administrator Resume Examples & Samples

Performs basic administration of the bank’s Salesforce instance and security settings using the standard aspects of the Salesforce setup menu
Manages the loan, treasury management, and wealth account life cycle and CRM applications implemented on the Salesforce platform
Applies a consultative approach to assist with functional planning, design, and operational procedural planning when implementing new systems and/or product enhancements
Maintains a positive work atmosphere by behaving and communicating in a manner that encourages productive interactions with customers, co-workers and supervisors
Identifies, diagnoses, and resolves end user problems in a manner that exemplifies the bank’s high standards of customer service
Develops and maintains custom reports, dashboards, and processes to continuously improve data quality, process integrity and productivity
Audits, uncovers and resolves data integrity issues
Builds strong relationships with both internal and external clients
Develops training plans, materials, and documentation for application users; keeps materials up-to-date, coordinates new user and ongoing training sessions for employees
Monitors user adoption rates and responds (via additional training sessions, communication, modifications, or other resources) as needed to improve
Assists users with report design and management
Delivers training and communication to business users
Recommends best practices based on interactions with the user community
Defines, communicates, and manages a change management (release) process to develop and implement new vendor application extensions or updates to existing applications
Works with various functions and end users to identify, document, and communicate standard business processes as they related to the various applications
Works with management to identify new and creative opportunities to leverage applications to support additional business processes or functions
Participates in the integration process with other enterprise systems or other applications as the opportunities arise
Assists co-workers with task completion and workload over run as requested
Involves orienting and training others

212

Salesforce Administrator Resume Examples & Samples

Administer Salesforce.com, this includes, working within current process, to maintain: users, roles, security, profile, workflow rules, customization, report and dashboard development, data management, and support for AppExchange applications
Provide Level 2 on-going support, and act as the primary contact with Salesforce.com support
Assist with “train the trainer” program, training people of the use of Salesforce.com
Manage mass imports and exports of data as needed
Maintain current customizations, including the assignment rules
Facilitate requirements gathering and prioritization with business users for improvements
Work with the business to make the tool more effective. This would include customization of fields, page layouts, record types, reports and dashboards
Develop and Design custom objects and code as needed
Be the leader to support the goals of our organization, and how those goals are supported by the Salesforce application

213

Salesforce Administrator Resume Examples & Samples

Basic knowledge of SFDC and how to leverage the tool to fulfill business requirements
With some guidance, designs, develops, tests, documents, and deploys quality business solutions based upon business requirements as well as industry best practices
Design, configuration and administration including, but not limited to, custom fields, page layouts, formula fields, general Salesforce1 configuration, Data Loader, email templates
Create and maintain clear and concise functional and technical documents, standard operating procedures, diagrams and other support documentation
Bachelor's degree or equivalent in information systems, computer science or related field, or equivalent relevant work experience
At least 1 year of experience supporting Salesforce.com configuration and customization preferred
At least 1 year of experience with change / release management within the SFDC application preferred
1+ years of experience with the AppExchange tools
1+ year of Agile Scrum Methodology experience
1+ year of experience with Salesforce1
1+ year of experience with Outlook / MS Exchange / Salesforce integration
Salesforce Administrator Certification ADM-201 (or ADM-211)
Salesforce Developer Certification DEV-401 (or DEV-501)

214

Salesforce Administrator Resume Examples & Samples

Daily administration and support of Epson’s SalesForce.com, SOAR, and SAP Customer databases
Work with users to keep all aspects of data in each system current as a part of the cross-functional data governance team
Develop, create and deliver customized reports and dashboards
Keeping current on new SalesForce features and functionality and providing recommendations for process improvements
Train new and existing users and provide ongoing support for the SalesForce.com and SOAR applications
Manage product and program authorizations in SOAR and Salesforce.com
Assist IS programmers with new system configuration by delivering business requirements

215

Salesforce Administrator Resume Examples & Samples

Communicates regularly with the Salesforce Business Owner, Product Owners, IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets operations’ needs and to develop ongoing project plan
Salesforce administrator would champion Salesforce within the technology systems group, educating other team members on the capabilities and potential applications of Salesforce
Serves as key liaison with IT technical resources in areas related to system support for areas such as Single Sign On (OKTA), Genesys, Amazon Elastic Search database
Development knowledge/abilities in either JAVA, C#, or Genesys
Knowledge of Contact center operations and associated technologies
Previous work as a business analyst
Experience with migration to Salesforce Lightning Experience

216

Ncino / Salesforce Administrator Resume Examples & Samples

4+ years of consulting and / or Banking Credit Process experience
3 full life-cycle Salesforce implementations within the Banking & Securities industry; strong expertise in 2 of the following modules: nCino, Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Apttus
2+ years of leading / managing a work stream on enterprise implementations
Ability to travel to client sites 80-100% of the time
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

217

Salesforce Administrator Resume Examples & Samples

Manage roles, profiles, users and security with respect to applications on the Force.com platform
Perform enhancements or maintenance to existing applications when needed
Evaluate, resolve and make decisions and recommendations to remediate application production issues
Analyze processes and workflows to design and implement efficient, scalable solutions with Process Builder, Workflow Rules, and other declarative tools
Perform data migration with tools such as Salesforce Data Loader, Workbench, Dataloader.io, Jitterbit
Assist and lead release deployments and any related data migrations
Perform user tests for existing client applications and enterprise solutions
Work in an agile environment and assist product team in solutioning for given user stories
Leverage 3rd party WYSWYG tools for UI builds
Bachelor’s degree required in Computer Science, IS, MIS or related technology or engineering field
5+ years total relevant experience in building and supporting enterprise-level applications
Experience with SOQL, Reports, Dashboards, and Visualforce
Understanding of Best Practices, especially with respect to Roles and Profiles and core Salesforce.com Administrator practices
Abide by team Salesforce.com administration and coding standards
Experience with JIRA, Team Foundation Server or similar Agile Tools
Experience with Agile software development processes and the development life cycle
Demonstrate strong analytical and troubleshooting skills
Strong interpersonal and collaborative skills
Salesforce.com Administrator Certification or comparable experience
Experience with object oriented development languages in addition to Apex
Understanding of Force.com Enterprise Design Patterns and Force.com order of execution
Development in software that leverages geocoding
Web services development and support

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