Service Leader Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the service leader job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Schultz

Jasmin

Schultz

35888 Kaleigh Valley

Dallas

+1 (555) 443 8781

35888 Kaleigh Valley

Dallas

Phone

p +1 (555) 443 8781

Experience Experience

Boston, MA

Member Service Leader

Boston, MA

Metz Inc

Boston, MA

Member Service Leader

Acts as a liaison to the Performance Enhancement Group to support Talent and Resource Management
Recognizes positive performance and motivates staff to achieve WOW service
Maintains proficiency in assessing member relationships for Wealth Management, Commercial, Mortgage, Insurance, etc. opportunities
Provides direct, personal service to SEFCU members with specific emphasis on assigned high net worth members in personal banking program
Initiates corrective discipline through the Performance Enhancement Group when necessary
Responsible for assigned functions with all operational branch processes including dual control, security and branch opening/closing
Acts as a role model for exceptional member service on a consistent basis

Chicago, IL

IT Service Management Leader

Chicago, IL

Kuphal, Kilback and Casper

Chicago, IL

IT Service Management Leader

Directs development teams in areas of scheduling, technical direction, future planning, and standard development practices
Participates in budgeting and capital equipment processes and quality improvement activities for the development organization
Meets scheduled milestones to ensure project/program objectives are met in a timely manner and has an in-depth knowledge of the principals, theories, practices and techniques for managing the activities related to planning, managing and implementing systems analysts and applications development projects and programs
Participate in key ITO and Predix IT Ops initiatives to achieve Operations excellence
Build strong partnerships and interactions with relevant P and Ls CIOs, Project teams and shared services teams as well as with functional business leadership teams in day to day IT support activities of IT Ops team
Monitor and prioritize open issues to expedite closure and serve as an IM point of contact for escalation on all matters related to ITO application support
Assist in enabling rapid response to quality & FASTWORKS initiatives, supporting other quick-hit process or system changes. Ownership of operations releases covering bug fixes, minor enhancements, patches / upgrades etc

present

Phoenix, AZ

Service Access Team Leader Gi Access Center

Phoenix, AZ

West-Rosenbaum

present

Phoenix, AZ

Service Access Team Leader Gi Access Center

present

Coordinate and participate in department/clinic service activities to include greeting, interviewing, registering, admitting and discharging patients
Training of new staff, assisting with time and attendance, de-escalating angry patients and distribution of work assignments
Supervise and participate in determining sponsorship eligibility, making financial arrangements, and establishing fees
Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges
Maintain liaison with professional medical staff and other personnel in administering policies and procedures regarding patient flow and utilization of space, time, supplies and equipment. Provide recommendations to the Health Center Administrator/department head on policies and procedures to improve patient care and utilization of clinic resources
Plan and schedule work for the clerical staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel
Responsible for or provide recommendations on various personnel actions including, but not limited to, hiring, performance appraisals, promotions and vacation schedules

Education Education

Bachelor’s Degree in Healthcare

University of Delaware

Bachelor’s Degree in Healthcare

Skills Skills

Ability to handle personal and confidential information in a professional manner
Ability to make sound financial and credit decisions. Ability to communicate effectively in writing and orally
Strong ability to lead, motivate and inspire staff to achieve and exceed expectations
Knowledge of spreadsheet software and ability to use word processing software
Ability to multi-task and adapt to change with systems, processes and procedure
Knowledge of the credit union services and products
Ability to effectively resolve interpersonal conflict and miscommunications
Strong sales techniques used to enhance performance of staff
Strength in decision making and problem resolution skills
Mastery of sales techniques

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Service Level Management Leader Resume Examples & Samples

Providing leadership and direction on global process standards within the EMEA region for SLM
Chairing annual service review meetings with key service and product owners to agree the operational service/product catalogue
Creating and maintaining a schedule of SLA reviews for clients regionally and globally (where applicable)
Responsible for escalation processes within Service Assurance and with senior management in the region
On-going review of risk management strategies within the region with respect to SLM
Providing information, and where appropriate, training on process and the service management tool(s)
Minimum 5 years of working experience in a large enterprise, with 2 years’ experience in a
Educated to university degree level
Project Management certification and/or proven track record
Intra Citi Service Agreement (ICSA), and
Performance Level Standards Document (PLSD)

IT Service Management Leader Resume Examples & Samples

Directs development teams in areas of scheduling, technical direction, future planning, and standard development practices
Participates in budgeting and capital equipment processes and quality improvement activities for the development organization
Meets scheduled milestones to ensure project/program objectives are met in a timely manner and has an in-depth knowledge of the principals, theories, practices and techniques for managing the activities related to planning, managing and implementing systems analysts and applications development projects and programs
Bachelor's degree in Computer Science/Information Systems or equivalent combination of education and experience
Proven Knowledge in one or more applications or systems
Typically has 7-10 years of IT and business work experience including managing team(s) in a systems analysis and/or programming functions

Service Leader Resume Examples & Samples

Bachelor’s degree from an accredited university or college
Minimum of 8 years of experience in Field Services
Minimum of 5 years of experience in a leadership role
ELIGIBILITY REQUIREMENTS
Willingness and ability to travel
Bachelor’s degree in Engineering or Business Administration
Master’s degree in Engineering or Business Administration
Strong business acumen and commercial savvy
Six Sigma training or other equivalent quality training
Strong customer service mindset
Prior P&L, Field Services or Sales / Commercial experience
Ability to interface and influence all levels of the customers organization as well as other functions
Strong business and financial acumen
Strong operating background
Strong oral and written communication skills
Strong interpersonal and leadership skills

Service Access Team Leader Resume Examples & Samples

Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges
Plan and schedule work for the clerical staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel
Perform other related duties incidental to the work described herein

Service Access Team Leader / ot Resume Examples & Samples

TELEPHONE PROTOCOL
MEDICAL TERMINOLOGY
SCHEDULING
INSURANCE
CLAIMS MICROSOFT OFFICE

Title Production Service Leader Resume Examples & Samples

Other duties as assigned or reassigned by management
Management and motivation of Title Production processing teams with direct oversight of Title Production Team Leaders
Oversee post-audit specific processes and workflow to ensure all quality and timeline standards are being adhered to and report results accordingly
Performance Management and Reporting including service levels and key performance indicators
Provide thought leadership on best practices and enabling technologies including identification and implementation of process improvements
On-board processing for new in-scope client offices
Interact with internal and external customers when process changes or issues are identified
Provide management oversight for quality and compliance programs and attesting to statutory and regulatory requirements and state laws. Keep managers and team members are informed of policies, procedures, and corporate initiatives
Manage workforce planning needs, selection and hiring process, and making personnel decisions including but not limited to promotions, terminations, and transfers between teams
Provide regular and consistent communication that are relevant for associates to understand new events or changes to the center, customers, shareholders, and/or corporate
Strong leadership skills including ability to manage large operational staffs
Strong shared services or customer contact center background and experience
Knowledge of performance management and quality programs
Strong change advocate for process improvements and out of the box thinking including but not limited to process design skills
Knowledge of working in workflow managed environments and electronic work queues
Knowledge of SLA management programs and governance required to manage with customers of the center
Strong interpersonal communication as well as the ability to communicate with a range of audiences and personalities
Excellent communication skills (both oral and written)
Must be organized and able to look at different views and have
Detail oriented paying great attention to detail and deadlines
Minimum of 5 years’ experience in Title and Escrow industry or related financial or shared services

IT Service Management Leader Resume Examples & Samples

Bachelor’s Degree in Information Systems, Computer Science or Engineering
3 years of relevant and progressive experience in the field of Information Technology to address business needs of digitization
Team leader & strong vendor management experience
Predix 2.0 training
Business acumen and proven ability to build relationships with business, client, and external teams
Strong communications and interpersonal skills
Process focus with keen sense for driving standardization and simplification
Quantitative, analytical, and problem solving skills
Knowledge of ITO tools (SFDC, Big Machines etc.)
Passion for driving application performance, compliance, and utility to the customer
Familiar with major business applications & support methodologies
Advanced knowledge of MS Office applications
Prior experience working in a matrix environment and leading teams
Full understanding of change management processes incorporating multiple releases and business teams
Exposure to a service environment, ITIL process
Capacity to act as strong team player; ability to work on a virtual team without direct supervision
Strong interpersonal, facilitation and communication skills
Capable and influential at program management and business process improvements

Service Access Team Leader Mohs Resume Examples & Samples

DATA ENTRY/CRT
CUSTOMER SERVICE
DUKE ACCOUNTING SYSTEM
DUKE PAYROLL SYSTEM
SCHEDULING INSURANCE CLAIMS
MICROSOFT OFFICE

Regional Remote Service Leader Resume Examples & Samples

Provide remote support to customers. Characterize incoming technical issues and prioritize between jobs
Drive remote fix and fix-right-first-time rates by accurate diagnosis of issues. Where remote fix is not possible, propose the right part to be ordered and the appropriate skill level of the FE to be dispatched
Drive material cost reduction by monitoring expensive part use and suggesting lower level FRUs where appropriate
Provide phone support to Level 1 FEs on site where needed
Ownership of remote queue jobs for the region. Prioritization and follow-up of RFS reactivation (also by ROLEs) to Customer Service Centers
Ownership of Transfer Rates and Transferability (ISD, Icenter, Ilinq, Telephone activity). Communicate proactively and share information with Field Operations, Service Operation teams and other Support Centers
Mentoring, training and supervision of ROLEs
Through IB analysis and field network utilization define Training needs and support ML to set-up and control training plan and execution. Analyze Remote and Proactive job results and define action plans to improve Service productivity and Customer Satisfaction
Identify opportunities and drive projects to improve overall Service Delivery processes, remote tools, and support capabilities
Several years of engineering experience with the repair and maintenance of systems, demonstrated ability to handle/resolve difficult technical issues and expert level knowledge in applicable systems
Knowledge/experience with the healthcare industry; knowledge of GE Healthcare products preferred
Fluent in English and local language
Highly motivated team-player
Prior project or technical leadership experience; demonstrated ability to train/mentor peers
Ability to stay calm in pressurized situations and coach people through solving problems
Strong written and verbal communications skills that can effectively communicate with a diverse workforce; ability to effectively communicate over the phone
Ability to drive improvements in efficiency
Excellent computer skills and networking expertise

Current Product Service Leader Resume Examples & Samples

Coach & Develop - Some knowledge and awareness about coach and develop as a skill. Recognizes how coach and develop behaviors impact business results and the Cummins environment
Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems
Cross-Functional Knowledge - Understands the basic high-level tasks for functional areas including Marketing, Technical, Supply, Logistics, Manufacturing, Service and Finance. Has experience in at least one functional area
Distribution/Service Network Knowledge - Demonstrated results in communicating and working with Distributor personnel to complete performance plan objectives which require integration with the global distribution network. Can serve as a trainer/mentor for this skill
Focus On Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation
Issue Management - Experience in issue management including maintenance of a cross-functional project issues list, with appropriate prioritization based on the issue's level of importance, and full resolution and approval of a change to the project plan
Performance Management - Has a good understanding of organizational values and goals, translates them into performance standards and applies and leads others through this process
Stakeholder Management And Communication - Demonstrates knowledge of stakeholders and steps needed to identify and engage the appropriate stakeholders to ensure common understanding and agreement to support the project. Has created and used a stakeholder management and communication plan: identifying stakeholders, analyzing and prioritizing them, and planning and executing the communications regularly through the life of the project

Team Leader Guest Service, Lego® House Resume Examples & Samples

Establish the guest service function for LEGO House by building the standards and “rules of engagement” for various guest service scenarios
Manage the reception area and the guest service team, which is expected to be two permanent employees and five seasonal workers
With your team manage all incoming inquiries coming through LEGO House case handling system, by phone or “in person”
Handle the daily operating procedures around the ticketing system
Support an efficient communication across the entire house
Support the operating organization by handling ad hoc tasks
Setup a system to handle lost property in the house
Together with colleagues from other departments structure the handling of school-, group- and event reservations
Be part of the operations leadership team

Team Leader, Online Service Resume Examples & Samples

Achievement of team and individual financial and non financial targets
Effectively lead, develop, manage and coach a team to meet individual, team and business objectives
Take ownership for own performance actively seeking opportunities to improve and develop
Substantial previous Team Leader experience within a customer service environment is essential
Committed to the delivery of an exceptional level of customer service
Natural ability to lead, inspire, motivate and energize others
Bachelors Degree completed Business Administration or equivalent

Service Access Team Leader Surgery Access Center Resume Examples & Samples

Coordinate and participate in department/clinic service activities to include greeting, interviewing and scheduling of patients within the call center
Coordinate diagnostic and treatment activities of the department/clinic with services of other departments to ensure effective patient care and efficient service
Maintain liaison with professional medical staff and other personnel in administering policies and procedures regarding patient flow and utilization of space, time, supplies and equipment
Provide recommendations to the Service Access Manager/department head on policies and procedures to improve patient care and utilization of clinic resources
Train newpersonnel.Responsible for or provide recommendations on various personnel actions including, butnotlimited to, hiring, performance appraisals, promotions and vacation schedules
Must participate in group activities requiring interpersonal skills and cooperation
Must maintain attention to detail overextended period of time, and be continually aware of variations in changing situations
Travel between clinic/access centers maybe required
Must be able to move throughout the clinic/access center environment throughout duration of shift

Service Point Team Leader Resume Examples & Samples

Excellent verbal communication skills and interpersonal style
Excellent organizational skills, including ability to prioritize workload
Proven ability to work under pressure in a fast paced, time sensitive environment
Good understanding of DHL Network Strong problem solving capability
Good understanding of basic service theory and supervisory management
Must have excellent PC skills and working knowledge of MS office packages and proficiency in Excel
Previous Coaching experience preferred
Should be self-motivated with high energy levels Must be able to work under pressure and time deadlines

Guest Service Leader Resume Examples & Samples

Driving sales
Managing team members
Tracking inventory
Providing customer service
Performing P&L analysis

Guest Service Leader Resume Examples & Samples

Incredible customer service skills & the ability to help maintain a customer focused culture
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Ability to work a flexible schedule of nights, days, weekends, and holidays
Flexible Schedule
401(k)
Weekly Pay
Flexible spending account
Medical/Dental/Vision
Tuition reimbursement
Adoption Assistance
Pilot Flying J provides an extensive training program to help provide new hires with everything they need to succeed and thrive in our fast-paced environment!

Service Specialist Team Leader Resume Examples & Samples

Able to communicate at all levels of Technical Service
Able to present concise reports and present them to the management team
Head up and lead a team of EMEA Specialists
Identify, motivate and develop FSE skills and abilities as related to the function of an FSE Europe
Suitable Technical Qualification as required by Country of origin
Proven experience in the above requirements with demonstrates evidence of achievement
10 years as field service engineers on complex Medical equipment with experience on Lasers and fluidic, including 5 years experience on flow-cytometry
Valid driving license

Member Service Leader Resume Examples & Samples

Supports the Branch Director to ensure the highest possible level of service to members, complying with all SEFCU Service Standards
Responsible for the immediate resolution of those member complaints which are escalated
Maintains proficiency in assessing member relationships for Wealth Management, Commercial, Mortgage, Insurance, etc. opportunities
Provides direct, personal service to SEFCU members with specific emphasis on assigned high net worth members in personal banking program
Acts as a liaison to the Performance Enhancement Group to support Talent and Resource Management
Recognizes positive performance and motivates staff to achieve WOW service
Acts as a role model for exceptional member service on a consistent basis
Initiates corrective discipline through the Performance Enhancement Group when necessary
Responsible for keeping staff morale high
Coordinates staff huddles
Encourages staff accountability and ownership behavior
Encourages a team environment among all branch staff
Responsible for assigned functions with all operational branch processes including dual control, security and branch opening/closing
Maintains proficiency in all branch technical applications including: the MasterCard system, Fred, Internet, and has in-depth knowledge of the Harland Ultra Data (FSP), Meridian Link, and CRM systems
Account responsibilities include but are not limited to
Associate's degree (A. A.) or equivalent from two-year college or technical school; plus three to four years related experience; or equivalent combination of education and experience
Must be a Notary Public
Your ability to be bonded is required

Team Leader, Contact Center Service Resume Examples & Samples

Two (2) years of leadership experience in a contact center or financial institution
Extensive CommunityAmerica experience preferred, in the areas of servicing, current lending guidelines and regulations, ebranch support, and outbound sales
Knowledge of the credit union services and products
Strong ability to lead, motivate and inspire staff to achieve and exceed expectations
Ability to handle personal and confidential information in a professional manner
Mastery of sales techniques
Strong sales techniques used to enhance performance of staff
Strength in decision making and problem resolution skills
Ability to make sound financial and credit decisions. Ability to communicate effectively in writing and orally
Ability to effectively resolve interpersonal conflict and miscommunications
Ability to multi-task and adapt to change with systems, processes and procedure
Must be able to be NMLS certified
Prior lending experience preferred

Service Centre Team Leader at Resume Examples & Samples

Day to day management and support of servers
Being part of a team of technical specialists in service delivery and transitional projects
Monitoring of the servers, addressing any issues raised and ensuring that contracted services are met
Proactive maintenance of the server estate
Server Hardware and Windows Server OS break fix or AIX/LINUX/Solaris/HPUX Break fix using the EARS ticketing system
Patching & Anti-Virus updates
Developing and implementing service improvements
Attending DR rehearsals
Monthly Reporting
Ad-hoc project work requests; On-call cover and out of hours support
Qualification: Engineering or equivalent degree
Should have progressing skills in Technology Solution Design

Service Access Team Leader Gi Access Center Resume Examples & Samples

Coordinate and participate in department/clinic service activities to include greeting, interviewing, registering, admitting and discharging patients
Coordinate and participate in department/clinic activities to assist the Service Access Manager within Duke Health Access Services including but not limited to scheduling, patient registration and assisting with scheduling guidelines
Coordinate diagnostic and treatment activities centered around scheduling
Training of new staff, assisting with time and attendance, de-escalating angry patients and distribution of work assignments
Provide recommendations to service access manager based on scheduling trends seen from the appointment coordinators and patient service reps
Basic PC and data entry skills
Knowledge of medical terminology and telephone etiquette
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
Experience with MaestroCare Scheduling
Apptitude for mentoring and providing leadership to a team
Must be able to work under time pressure in a busy clinic/call center environment
Must be able to react quickly and immediately respond to emergencies
Must participate in group activities requiring interpersonal skills and variations in changing situations
Must be present on site for 8 hour shifts during standard clinic hours

Service Access Team Leader Resume Examples & Samples

Provide recommendations to the Health Center Administrator/department head on policies and procedures to improve patient care and utilization of clinic resources
Plan and schedule work for the clerical staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties
Train new personnel
Must be able to work under time pressures in a busy clinic/call center environment
Must be available to potentially work overtime if needed
Must be able to handle multiple assignments, conflicting demands or priorities
Must maintain attention to detail over extended period of time, and be continually aware of variations in changing situations
Must travel between locations if needed
Must be able to move throughout the access center/clinic environment throughout duration of shift