Center Consultant Resume Samples
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Center Consultant Resume Samples
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DZ
D Zulauf
Destiney
Zulauf
3271 Marcellus Harbor
Houston
TX
+1 (555) 482 9430
3271 Marcellus Harbor
Houston
TX
Phone
p
+1 (555) 482 9430
Experience
Experience
Boston, MA
Contact Center Consultant
Boston, MA
Prosacco, Sawayn and Hyatt
Boston, MA
Contact Center Consultant
- Provide technical leadership to the design, development/implementation, and testing of business solutions, integrating legacy and new technologies
- Provide quality and courtesy to all calls and electronic communication
- Provide guidance and consultancy on communications solutions
- Perform other tasks as assigned
- Create and update Dell enterprise design standards, templates and processes
- Provide customer service support to Camden prospects and residents by answering incoming calls/emails and processing all inquiries in a timely manner
- Coordination and management across multiple vendor partners
Boston, MA
Consultant, Mastercard Intelligence Center
Boston, MA
Hauck LLC
Boston, MA
Consultant, Mastercard Intelligence Center
- Provide insight into cyber-related intelligence tasking, collection, exploitation, processing, and dissemination issues
- Understands the life cycle of network threats, attack vectors and methods of exploitation
- Provide on the ground advice, knowledge, support and education seminars to the wider business on cybercrime and its implications for customers and clients
- Assist in live time events to protect against ongoing threats and determine causality
- Assess complex programmatic issues and applying diagnostics to assess risks and propose innovative solutions
- Understands penetration testing and application testing methodologies
- Proactively identify potential information security intelligence areas, opportunities and propose recommendations that would positively minimize the threat to Mastercard and its customers
present
Los Angeles, CA
Sunglass Hut-consultant River Center
Los Angeles, CA
Waters, Ernser and McLaughlin
present
Los Angeles, CA
Sunglass Hut-consultant River Center
present
- People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
- Seeks out opportunities for self-development as defined in an individual development plan
- Creates an inspirational and motivating work environment that reflects the integrity of the brand
- Impeccably executes all operational policies and procedures and maintains brand standards
- Consistently executes all visual standards, store merchandising practices and inventory control activities
- Partners with Store/Center Manager to maximize sales potential
- Properly executes all promotions, contests and incentives
Education
Education
Bachelor’s Degree in Information Systems
Bachelor’s Degree in Information Systems
Bowling Green State University
Bachelor’s Degree in Information Systems
Skills
Skills
- Consistently maintain departmental standards for quality
- Consistently meet all performance standards including schedule adherence, average handling time, and call quality
- Use problem solving skills and best judgment to handle unpredictable situations as they arise
- Provide quality and courtesy to all calls and electronic communication
- Consistently meet all performance standards including schedule adherence, average handling time, call quality and departmental/company policies
- Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
- Perform other tasks as assigned
- Escalate issues through appropriate channels
- Take an active role in ensuring the department goals and objectives are being met or exceeded
- Communicate with customers and supervisors regarding assignments and meet expectations
15 Center Consultant resume templates
Read our complete resume writing guides
1
Contact Center Consultant Resume Examples & Samples
- Provide architecture and technology leadership across a wide range of contact center technologies including but not limited to IVR’s, ACD’s, intelligent call routing, SIP, CTI, CRM and Omni-channel
- Analyze, design and integrate innovative communications solutions to deliver expected business outcomes
- Requirements documentation and refinement for various lines of business and associated segments
- Create and update Dell enterprise design standards, templates and processes
- Coordination and management across multiple vendor partners
- Technical mentor; guides for less experienced engineers and technicians
- Provide technical leadership to the design, development/implementation, and testing of business solutions, integrating legacy and new technologies
- Innovative thought leader and authority on contact center telephony solutions to solve client business problems
- Preparing and presenting potential technical solutions and advising the business on the technical and business value of the proposition
- Keeping up-to-date on new technology, standards, protocols and tools in areas relevant to the environment
- Experience in leading teams consisting of highly technical architects and engineers, bringing focus on that which truly matters
- Varied contact center experiences including voice platforms, telecom networks, skills based routing, speech recognition and IVR as well as Omni-channel integrations
- Technical understanding of contact center PSTN and VoIP, SIP telephony systems integration with CTI
- Deep understanding and commitment of stable, scalable, and fault tolerant solutions. Experience in large operational environments is a must
- Experience in project, portfolio, and vendor management
- Experience with service delivery, business relationships and account management
- Experience with call center reporting metrics and drivers
- Ability to work effectively with limited direction and achieve consistently excellent results
- Technical level project planning and delivery skills,
- Strong organizational skills and proficiency to prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
- Applicant must be capable of effective communication and influential skills at all levels of the organization
- Expert knowledge of Windows-based computers and Microsoft Office programs; specifically, Excel, Outlook, Project, Visio and Word
2
Cybersecurity Defense & Intelligence Center Consultant Resume Examples & Samples
- Experience using SIEM (Security information and event management) systems
- Experience gathering threat intelligence, and using this information to access the environment for IOCs (indicators of compromise)
- Ability to write detailed reports for management on cyber security threats as they pertain to our environment
- GIAC
3
Modern Data Center Consultant Resume Examples & Samples
- Cloud technologies including enterprise or hosting provider service development experience, with an in-depth, hands-on knowledge of SaaS, PaaS, and IaaS solutions
- Experience in application solution architecture, enterprise hosting services, design, and/or enterprise data processing
- Experience in virtualization technologies, such as VMWare, KVM, Hyper-V, OpenStack & Xen
- Good understanding of High-Availability (HA), Cluster architectures, deployments & Experienced in HA solutions
- Hands-on technical prototyping in a virtualized and/or cloud services environment with a hands-on understanding of Cloud Computing solutions
- Hands-on ability to construct, configure, deploy, and manage cloud and virtualization components, integration of components into comprehensive capabilities, best practices for design and implementation, and common technical risks associated with cloud acquisition
- Good understanding of IT security risks at all levels, including cloud environments, operating systems, database systems, middleware, web etc
- Experience with defining and developing detailed technical documentation: results reports, requirements, design specifications, capacity planning guides, migration plans, etc
- Able to work in a team of architects designing and implementing solutions that meets defined requirements and standards
- Demonstrated technical architecture design, configuration & implementation, migration & coexistence expertise for medium to large sized enterprise platforms
4
Onsite Center Consultant Resume Examples & Samples
- High School Diploma or equivalent education
- 1+ year of specialized experience
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- Ability, on a consistent basis, communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to work with minimal supervision
5
Financial Center Lending Consultant Resume Examples & Samples
- Proven success in meeting/exceeding sales production goals
- Ability to work as part of a team, lead and influence teammates on mortgage business priorities
- Bilingual skills, as required Desired Skills 3 years sales experience
6
Data Center Consultant Resume Examples & Samples
- Deep understanding of Data Center related concepts and technologies
- Deep understanding of virtualization (preferably VMWare), storage (preferably EMC), network (Layer 2 and 3)
- Knowledge of converged, hyperconverged architectures
- Deep understanding of Load balancer, firewall concepts
- Knowledge of any one public cloud – AWS, Azure etc
- Pre-sales experience on big RFP responses
- Experienced in infra sizing, sizing optimizations etc
- Familiar with DR and backup technologies
- Preferably has ITIL certifications
- A relevant technical advanced Bachelor’s Degree
- At least 8 -12 years’ experience in solution architecture and/or consulting
- A mastery of data centre and cloud computing concepts and the ability to articulate these concepts to technical and non-technical audiences
- An ability to help clients analyse their current data centre costs and advise on ways to optimize spend through data centre transformations
- Strong analytical and documentation skills
- Ability to operate under minimal supervision, with wide latitude for independent action
- Demonstrated experience with identifying opportunities and providing the technical responses in RFPs/RFI’s and Compliance documents
- Ability to deal with ambiguity and lack of detail. Need to be able to adapt to an environment that is constantly changing
- Consulting experience would be advantageous
- Strong experience with architecting enterprise system architectures
- Recent experience with design, implementation and support of IaaS, PaaS and/or SaaS highly desired
- Demonstrate advanced client engagement skills with the ability to gather information and translate these into existing services and solutions offerings
- Good interpersonal and presentation skills
- The ability to travel as needed within the Asia Pacific region
7
Data Center Consultant Resume Examples & Samples
- Participate in a variety of projects related to IT infrastructure and data center technologies, ranging in both size and scope
- Assess, design and implement Disaster Recovery/High Availability solutions
- Assess, design and implement IT architecture and infrastructure solutions
- Assess, design and implement ITIL processes
- Experience in designing, implementing, and maintaining large corporate server and mass storage infrastructure
- Hardware Platform experience (Unix/Wintel - HP/Sun/IBM etc.)
- Operating Systems experience (Windows/Unix - All versions)
- Experience with storage technologies (SAN/NAS) including hardware & software(EMC/NetApp/Sun/IBM/HP etc.)
- Experience with implementation and support Disaster Recovery/High Availability solutions
- Experience with virtualized environments (VMware, Citrix, etc.)
- Experience with back-up, archiving and vaulting (Symantec/VeritasNetbackup and all the associated hardware and networking related to back-upsolutions)
- ITIL certification as an asset
- Project/ team management skills
- Ability to translate business requirements on technologies and create business cases
8
Digital Center of Excellence Consultant Resume Examples & Samples
- Analysts: Deep expertise in one or more Digital domain, proven record of academic excellence from a leading institution, demonstrated first experience
- Associates: 4-8 years’ success in a rigorous Digital environment, proven record of academic excellence from a leading institution, MBA preferred
- Experienced Hires: 7-10 years’ progressive experience combined with focus area of deep Digital expertise
9
Contact Center Consultant Resume Examples & Samples
- High School or equivalent education and experience. 0-2 years of experience in customer service
- Prior experience as Call Center Trainee. Skilled in one or more call center functions
- Desk/phone work. Able to work 20 - 30 hours per week and accommodate a flex schedule
10
Consultant, Mastercard Intelligence Center Resume Examples & Samples
- Gather intelligence, analyse and report cyber and physical threats targeted at the Mastercard organization
- Liaise with internal Information Security teams, Mastercard technology teams, and external partners on indicator gathering and other research pertaining to current trends and threats
- Ability to focus on Advance Persistent Threat (APT) actors/Tactics, Techniques and Procedures (TTP) and Open Source Intelligence (OSINT) techniques to aid with reporting threats to upper management as well as key business partners
- Support Cyber and Physical intelligence on a global-level by monitoring business systems for anomalies and threats that require further investigation. Thereafter, working with other departmental experts to understand the threats and their implications
- Create and support initiatives addressing implementation of information security operations policy, threat detection and mitigation, and enhanced integration and operational collaboration
- Provide insight into cyber-related intelligence tasking, collection, exploitation, processing, and dissemination issues
- Proactively identify potential information security intelligence areas, opportunities and propose recommendations that would positively minimize the threat to Mastercard and its customers
- Assist in live time events to protect against ongoing threats and determine causality
- Assess complex programmatic issues and applying diagnostics to assess risks and propose innovative solutions
- Provide on the ground advice, knowledge, support and education seminars to the wider business on cybercrime and its implications for customers and clients
11
Contact Center Consultant Resume Examples & Samples
- Capture accurate and legible documentation on all activity in OneSite Crossfire system
- Consistently maintain departmental standards for quality
- Provide customer service support to Camden prospects and residents by answering incoming calls/emails and processing all inquiries in a timely manner
- Provide quality and courtesy to all calls and electronic communication
- Consistently meet all performance standards including schedule adherence, average handling time, call quality and departmental/company policies
- Communicate with customers and supervisors regarding assignments and meet expectations
- Take an active role in ensuring the department goals and objectives are being met or exceeded
- Escalate issues through appropriate channels
- Perform other tasks as assigned
12
Member Case Resolution Center Senior Consultant Resume Examples & Samples
- Manages the resolution of expedited appeals, Part D coverage determinations and redeterminations, as well as complex grievance cases. Prepares all cases in accordance with regulations, compliance standards, and policies and procedures
- Investigates all complaints, grievances and appeals, including collection of appropriate documentation. Represents Health Plan in Administrative Law Judge cases. Participates in departmental meetings, trainings, and unit self-audits as requested
- Makes initial and follow up contacts with patient/members. Helps facilitates care to meet patient's immediate needs within to meet required timeframes. Responds to members, their physicians, and authorized representatives regarding the Health Plan's determination
- Minimum three (3) years of HMO experience or comparable experience
13
Center Consultant Resume Examples & Samples
- 6+ months of specialized experience
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
14
Student Technology Center Consultant IU Students Resume Examples & Samples
- Provide helpful and courteous assistance to students, faculty, staff and fellow consultants
- Monitor conditions of all lab equipment and supplies during assigned shifts
- Answer customer questions regarding hardware, software, and supplies
- Maintain a positive customer service attitude and a desire to help others
- Currently enrolled IU student in 6 or more credit hours
- Ability to work a minimum of 8 hours per week and weekends
- Class schedule or availability with resume
- Qualified applicants can apply by uploading a cover letter including availability and their resume. The system will only allow you to upload two documents. Both are required to be considered for employment
- Freshman or Sophomore standing
- Computing skills across Windows and Mac platforms
- Regularly deliver technical information to individuals with a wide range of ability levels
- Proactive customer service outlook
- Professional attitude and demeanor
15
Hybrid Finance Center of Excellence Senior Consultant Resume Examples & Samples
- Work with existing Hybrid businesses to develop/reengineer processes and implement tools for the strategic and financial planning process; lead improvements in the planning process, including macro and micro plan and forecast updates, as required
- Act as liaison between the COE and the newly acquired Hybrid businesses ensuring they are transitioned and integrated into the COE in a well-planned, timely and efficient manner and, as existing Hybrid business teams need financial support, helping them resolve issues and also look to improve current practices
- Work with the DNA P&P team to develop/support robust, stress tested business cases and multi-year strategic plans (the cycle involves working with key stakeholders to define strategic priorities and scope the investment, followed by performing the required financial diligence to model the opportunity as well as preparing presentations for investment review by executive leadership)
- Implement/improve required standard reporting processes across Hybrid businesses related to financial, sales and operational performance
- Identify/revise business drivers for Hybrid businesses to track and to enable the appropriate review of operating performance, trends and financial risks
- Interact frequently with senior level firm leadership to present various financial analyses, propose recommendations with require support and also provide overall financial advice
- Interact with the Hybrid COE’s team to ensure appropriate accounting, especially revenue recognition, is being followed
- Look to drive process and technology automation improvements, related to Order to Cash and Record to Report processes, business case development and other business-related activities (e.g. sales performance management)
- In addition, this role will support the DNA P&P team on other ad hoc projects on an as needed basis
- B.A. /B.S; MBA preferred
- Minimum of 5-7 years of experience with the entire Microsoft Office Suite, including advanced level PowerPoint and expert Excel modelling skills
- Strong analytical skills - ability to visualize, articulate and solve complex problems and concepts and make decisions that are sensible and based on available information
- Experience in understanding the dynamics/various business drivers of IP-based businesses
- Ability and willingness to travel on a limited basis as needed
- Experience producing and delivering written communications and presentations to Executives
- Outstanding attention to detail, ability to proactively detect and report risks and adherence to project deadlines
- Ability to "think outside the box" while identifying problems and developing creative solutions
- Experience working in complex, multi-stakeholder organizations
16
Technical Consultant, Is Center, Ap Resume Examples & Samples
- English, Japan speaking
- BS in engineering field or equivalent experience
- A minimum of seven years related experience with recognized expertise in applying information solutions. Strong application knowledge and demonstrated commercial skills. Experience in manufacturing operations with knowledge of Rockwell solutions preferred
- Application experience with Factory Talk Production Centre (FTPC), or Apriso Flexnet, or Proficy PA, with industry experience in Life Sciences, Automotive or Consumer Product Goods
- Good understanding of and strong interest in contemporary IT technologies including Internet infrastructure and applications, server-based computing, middleware, .NET, Java
- Proven technical ability to create new demonstrations and modify existing ones for prospect-specific situations using Rockwell products and complimentary technologies
- Proven technical presentation and interaction skills
17
Sunglass Hut-consultant River Center Resume Examples & Samples
- Creates an inspirational and motivating work environment that reflects the integrity of the brand
- Builds the Sunglass Hut brand by consistently executing the brand standards
- Consistently executes all visual standards, store merchandising practices and inventory control activities
18
Contact Center Consultant Resume Examples & Samples
- Showcase the value of the community features as they relate to the customers’ needs
- Assist current residents with requests for maintenance, courtesy officers, and other community related questions and issues
- Accurately capture resident and prospect information for communication and record keeping
- Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times
- Escalate issues through the appropriate channels when necessary
- Use problem solving skills and best judgment to handle unpredictable situations as they arise
- The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% devoted to training and reporting
- Will assist in other projects and activities as needed
19
Snr Consultant Server Admin Data Center Frankfurt Resume Examples & Samples
- Should have minimum of 8 to 10+ years of relevant experience and should be ready to support customer business hours and on-call supports
- Responsible for UNIX/Linux architecture and design for 24x7x365 global operation
- Maintain OS (AIX, HP-UX, Solaris & Linux) upgrades, patches
- Maintain and Administer Virtualization technologies like Power VM, Integrity VM, Solaris Containers and zones
- Maintain and Administer Cluster technologies like Power HA, Service Guard and DR solution
- Knowledge and understanding of implementing HA solution for ERP solutions like SAP on UNIX/Linux
- Knowledge of administering Enterprise class servers like p795, p595, HP Superdome, SUN M9000 etc
- Provide L2/L3 system administration support
- Capacity planning based on growth
- Project planning and documentation
- Adherence to agreed SLA
- Understanding of ITIL V3
- Understanding of IBM and EMC Storage
- Understanding of IBM TSM and EMC Networker
- Understanding of Nagios monitoring
- Fluency in Germanand French
- High analytical skills
20
Insights Center Consultant Resume Examples & Samples
- Collaborate with Data and Analytics leadership and staff to design and build demonstrations of specific solutions, work together with KPMG partners to craft client workshops, and facilitate the client workshops that take place within the center
- Engage with clients and KPMG partners throughout the workshop process; use knowledge to recognize and inform clients on the impact of a hyper-connected world, technology disruption and customer centricity
- Understand the possibilities of modern data analytics and technology and help clients build a vision as to how to draw real value from findings
- Collaborate with KPMG partners to plan the layout and agenda of the workshops and clarify outcomes that the client is hoping to achieve
- Collaborate with D&A solution owners and digital designers to help shape existing solutions into “Insights Center-ready” solutions and know how to operate them in the center
- Guide customers through the use of the Insight Center facility and the features available; offer a good understanding of the entire portfolio of in-house D&A solutions and third-party vendor solutions
- Minimum of 3 years’ of experience in designing and delivering collaborative sessions with clients, including experience facilitating sessions for senior leaders and C-level clients
- Bachelor's degree in business studies or a math/science field from an accredited college or university
- Well-organized, can plan workshops that may run for many days, or even weeks with general knowledge of the sales process, including identification of sales leads / opportunities
- Hands-on use of big data analytics applications, and experience working with others to help design and configure them for specific business use cases (knowledge of or use of Visualization such as Tableau and QlikView are a plus)
- Ability to work within a matrixed partnership environment, ability to manage and motivate individuals outside of direct reporting lines as well as strong teaming and networking skills
- Strong organizational skills; able to lead multiple projects, stakeholders and team members concurrently; effectively manage stakeholder expectations and reporting prior, during and post sessions
21
Senior Contact Center Consultant Resume Examples & Samples
- Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
- Consistently meet all performance standards including schedule adherence, average handling time, and call quality
- The expectation is that 90% of your time will be spent taking calls on a defined schedule, with 10% devoted to training and reporting
- Will implement and oversee community and Contact Center projects
- Contribute to mentoring new hires and current team members when needed
- Support team members with escalated customer calls
- Assist with the Contact Center quality assurance standards
- Involved in research and reporting
- Participate in on-call rotation if necessary
