Service Supervisor Resume Samples

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A Kohler

Abraham

Kohler

9749 Irving Camp

San Francisco

+1 (555) 906 4838

9749 Irving Camp

San Francisco

Phone

p +1 (555) 906 4838

Experience Experience

Boston, MA

Service Supervisor

Boston, MA

Littel LLC

Boston, MA

Service Supervisor

Perform warranty work and research and development work
Have a working knowledge of various work management tools used in the Service Department
Position is responsible for providing effective training, development and work direction for department associates
Provide performance management of entire Service Technician team (both local and remote)
Create a positive work environment, recognize and celebrate positive performance
Provide status updates to division management team weekly
Manage/Lead Continuous Improvement Process

Chicago, IL

Field Service Supervisor

Chicago, IL

Sporer-Balistreri

Chicago, IL

Field Service Supervisor

Effectively coach, counsel, train and develop all employees. Drive continuous improvement through company performance management process
Manages assigned work orders and document all facets of the work product in CSA’s Computerized Maintenance Management System (CMMS)
Assist in continuous improvement initiatives intended to improve performance to the customer and cost savings to MorphoTrust
Assists staff with work related problems to improve job performance
Analyzes and resolves work problems, or assists workers in solving work problems
Assist Service Manager with selecting, hiring, motivating, coaching, training, and evaluating employee performance
Suggests changes in working conditions and use of equipment to increase efficiency of FSR work crew

present

Houston, TX

Senior Service Supervisor

Houston, TX

Conn-Williamson

present

Houston, TX

Senior Service Supervisor

present

Assists Service Manager or Area Director with selecting, hiring, motivating, coaching, training, and evaluating employee performance
Develop and manage technician performance plans
Responsible for the performance and development of your service team in the GTA
Foster spirit of process improvement and change management within department
Identifying and take corrective actions to improve Poor Performing Contracts
Work with HOS to identify key focus areas for improvement
Workload Management and Planning responsibilities

Education Education

Bachelor’s Degree in Electrical Engineering

University of Delaware

Bachelor’s Degree in Electrical Engineering

Skills Skills

Ability to empower and develop a team
Strong leadership, interpersonal and communication skills
Highly organized and ability to adapt quickly to changing priorities
Openness to relocation following training program will be important
Experience or ability to learn database, spreadsheet, scheduling, project management, communication and word processing applications
Good leadership, supervisory, organizational, written, verbal communication and customer skills
Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations
Ability to write reports, business correspondence and procedures
Accept long time commissioning and service at customer site including of oversea service job and training
Result-oriented

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15 Service Supervisor resume templates

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Customer & Technical Service Supervisor Resume Examples & Samples

Assists with Sales Operations tasks for North America
Contributes to the success of company by leading or assisting with other projects and tasks as assigned
Projects a professional company image through all lines of communication
Follows internal controls and company policies as set by company and job function
College Degree with 5+ years’ experience in supervising a call center, customer service staff, or sales team; or similar work experience
Must have excellent verbal and written communication skills
Must be computer proficient in SAP, Microsoft Word, Excel, PowerPoint, and Outlook and have the ability to learn customer service software applications
Person should be analytical with a strong background in Excel

Service Supervisor Resume Examples & Samples

Must have the ability to lead and direct the field operations for maintenance, repair, and open order activities
Open order sales support, scheduling and quality assurance
Drive labor efficiencies
Drive safety in the workplace

Affiliate Service Supervisor Resume Examples & Samples

Translate business requirements into practical supply chain solution which in line with business strategy & improve efficiency, productivity and satisfaction
More than five years' in-depth experience in sales supporting & customs service function. Have FMCG or cosmetics industry background is strongly preferred
Strong business acumen and supply chain knowledge, especially in order management or logistic planning
Have SAP knowledge is strongly preferred
High willingness and ability to learn new things
Well organized, detail oriented, performance driven & good in prioritization
Passionate, self-motivated, proactive and strong team player

Member Service Supervisor Resume Examples & Samples

To greet members and guests entering and leaving the building
To provide members and guests with all the information needed to make their visit a success
To perform membership/program sales and daily cash transactions
To monitor facility access system and apply current policies regarding non-member/guest access
To provide facility tours to potential members and new members
To manage distribution of towels and maintain adequate supply of clean towels at the desk and move used towels to laundry cart
To distribute keys/radios to program and facility areas to appropriate staff
To maintain security and accurate records of cash drawers and vending machine cash
To submit a complete and accurate end of shift report at the end of each shift
To manage incoming calls to Member Service Desk
To maintain a neat and organized working environment
To respond to emergencies following current policies and to submit complete, accurate and legible accident or incident reports as needed
To follow the Emergency Procedure Plan and inform appropriate staff of an emergency or incident
To perform facility opening or closing procedures as designated shift requires
To be familiar with and follow the POD (Person on Duty) Emergency Response Plan as required
To monitor all parts of the building when you are the POD and to document any accident or incidents that happen and report what happened to the appropriate staff
To maintain an adequate supply of forms and documents, ensuring that all copies are complete and of a high quality
To stay informed of current policies, programs and procedures by checking personal mailbox for memos at the beginning of each shift, by reviewing current program guides and flyers by reviewing the message boards at the Member Service Desk, and by attending staff meetings and trainings
Process program and membership refunds
Set up billing and payment plans
Process membership changes, holds, cancellations and account updates
To perform support tasks as requested by the Member Experience Director
Assist with the Annual Support Campaign and related activities and other special events
To ensure a positive, professional working environment emphasizing the core values of caring, honesty, respect and responsibility
To perform other duties and responsibilities that relate to Member Service staff position

Field Service Supervisor Resume Examples & Samples

Lead team of direct reports in a common direction. Organizing and leading frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance
Ownership for service financial performance of the team. Monitors financial performance on a monthly basis and reviews available to spend versus actuals for different contracts. Continuously improve service operational metrics
Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
Actively supports the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility
Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and EMEAI policies, processes, procedures, service tools and business best practices
Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations
Participate in estimate review process prior to jobs or contracts being quoted to ensure labour estimates are correct and that the work is achievable from a technical perspective
Ensure that subcontracts, where applicable, are complete and documented

Managed Print Services Field Service Supervisor Resume Examples & Samples

Broad general knowledge of corporate organization and policies
Business, technical, and functional knowledge at an expert level
Intermediate skills in project management, communication, analysis and presentation
Management capability

Service Supervisor Resume Examples & Samples

Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth
Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed
Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations

Service Supervisor, Cummins Npower Resume Examples & Samples

Technical advisor to all first shift technicians, in-shop and engine field service
Responsible for conducting safety meetings and monitoring adherence to safety and environmental practices and policies
Responsible for maintenance and housekeeping of the service facility, tools and equipment
Conducts performance reviews and provides performance feedback to assigned technicians
Prepares training plans for technicians and facilitates scheduling

Service Supervisor Resume Examples & Samples

Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers
NICET Certification preferably in one of the respective fields (i.e. Fire Alarm, Sprinkler, Special Hazards)
Bachelor’s Degree, preferably in a Business or Engineering discipline or equivalent experience

Swiss Service Supervisor Resume Examples & Samples

Provide and dispatch immediate actions to all guest concerns
Ensures that all Service & Operational Procedures is adhered
Monitoring colleagues’ performance and dealing with employees’ grievances and problems. Coaching them and taking the corrective actions when necessary
Direct staff in maintaining clean, tidy and an organized work area
Responsible to balance operational, administrative and employee needs
Thorough knowledge of emergency procedures and general crisis situation procedures
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment
Responsible for ensuring consistency in exceeding guest service expectations
Participate in the monthly communication meetings
Look after the store inventory
Ensure follow-up of action is completed with-in the quoted time
Work with related departments to ensure efficiency in meeting guests needs
Promotes hotel services and amenities to encourage an exceptional resort experience
Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience
Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest’s issue
Handling all wakeup call requests 24/7
Handling the main hotel Fax 24/7
Handling emergency call’s and calling the hotel doctor when needed 24/7
Previous experience as a Telephone Operator an asset

Royal Service Supervisor Resume Examples & Samples

Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Have full knowledge of the hotel’s emergency procedures
Previous customer related experience an asset
Ability to work well under pressure in a fast paced environment
Fluency in English and Chinese Mandarin (verbal & written) essential

Regional Service Supervisor, Field Service Resume Examples & Samples

BA/BS in business or a technical field or comparable work experience and professional training
An aspiring leader that is excited about leveraging this opportunity to develop their career while significantly contributing to the growth of Molecular Devices
Existing knowledge of, or enthusiasm and aptitude to learn, the basic business and marketing concepts needed to achieve business results
Strong communication skills with proficiency in Microsoft Word, Excel and PowerPoint

Transformer Field Service Supervisor Resume Examples & Samples

Supervise a group or groups engaged in Transformer Field Service activities in support of Company products and equipment. Resolve complex technical and logistic problems under general guidance. Develop and implement measures to improve operations and customer relations
Plan and establish work schedules, considering customer requirements, priorities, and availability of resources. Assign work consistent with skills of staff in order to cost-effectively achieve objectives while concurrently implementing efforts to continuously improve field performance
Monitor activities, anticipate and recognize potential problems, and take appropriate actions to mitigate
Inform other groups such as Business Development of potential opportunities for new business
Ensure that equipment is properly maintained, employees are properly trained, and work is performed in accordance with health and safety requirements
Investigate problems, develop or recommend solutions and implement measures to prevent recurrence or reduce impact
Maintain awareness of new developments and technologies. Review equipment capabilities, methods and processes and recommend feasibility of utilizing alternative measures or equipment to reduce costs, and improve quality. Propose to customer’s ways to optimize their operations while increasing the Company's business by such means as utilizing more efficient, state-of-the-art equipment
Associate degree in electrical engineering or engineering program and 5 years of field service or testing experience ; OR
GED or High School diploma and 7 years of field service or testing experience
Associate degree in electrical engineering or engineering program and 7 years of field service or testing experience ; OR
GED or High School diploma and 9 years of field service or testing experience
Candidates must have a valid driver's license
Travel up to 90%
Experience with field service operations and transformer testing
Knowledgeable and fully fluent in transformer installation and assembly
Ability to read, interpret, and understand standard and complex winding configurations and vector diagrams
Load Tap Changer (LTC) maintenance and repair knowledge
Ability to prepare field service job/trip reports using Microsoft Word
This position will not consider sponsorship. Candidates must already have a work authorization that would permit them to work for ABB in the US*

Field Service Supervisor Resume Examples & Samples

Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting and maintaining product in the field
Coordinates Company and inter-region interaction and support for regional remote activities as required
Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area
Performs Site Visits and Ride-Alongs with service personnel
Coordinate, implement, develop and evaluate training for personnel
Develop and implement operational processes
Identify all Field Service challenges and implement solutions
Develops and recommends plans for efficient use of company resources
Coach, mentor and lead by example all personnel reporting to the position
Assists Regional Director to develop, implement, and evaluate departmental budgets
Review costs and product quality, and suggests improvements
Responsible for proper monitoring and inventory of company
Evaluates labor requirements for facility and distributed regions, recommends adjustments as needed within budget requirements
Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction
Conducts Performance Reviews
Ability to manage field operations
Must be innovative, forward thinking and flexible
Proven ability to manage personnel in a service operations environment
Strong interpersonal skills, analytical skills and customer service orientation
Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet. Oracle ERP skills a plus; any ERP experience a plus
Keen understanding of Gaming Devices & Associated Equipment
Ability and willingness to travel on short notice

Field Service Supervisor Resume Examples & Samples

Technical consulting, design and implementation support to the service business and customers
Project management of renewals projects including high level of management of customer and ensuring project milestones are achieved
Contract Retention - customer satisfaction, site audits
Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction
Ensuring that customer satisfaction levels are up to plan
Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients
Forecasting and analysis of operational performance throughout the month
Facilitate the development of others' knowledge, skills and competencies by providing timely feedback and planning relevant development activities
Training management of team members
Morale of the team - highly effective communications
EH&S Safety Plan - regular monthly meetings
Experience in a team leader/management role within a service / A&C / facility mgt business
Exceptional staff management and process improvement skills
Proven Financial acumen, ability to understand balance sheets, P+L etc
Strong technical skills and broad exposure to technical issues within the Building Controls Industry
Ability to work in a challenging environment with a mix of infrastructure, equipment and systems and a wide variety of client groups
Experience with Fire Detection System
A strong commitment to safety and a safe working environment
Ability to manage self and assist others to work in a safe manner
Ability to identify safety improvements in the workplace

Royal Service Supervisor Resume Examples & Samples

Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
Ensure all colleagues are up to date with “Royal Service” software system
Train all Royal Service colleagues
To have a complete knowledge of the hotel’s emergency procedures
Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
Schedule colleagues in accordance with the departmental budget
Previous leadership experience in guest relations preferred

Field Service Supervisor Resume Examples & Samples

Establish credibility and respect for self and Honeywell internally & externally
Evaluate the strengths and limitations of your service team
College or University degree or 4 additional years of related work experience
Valid drivers license
Demonstrated financial management experience
Experienced in coaching sales reps engaged in complex sales/pursuits

Field Service Supervisor Resume Examples & Samples

Identifies, assesses, and prioritizes service calls on equipment, and ensures quality control of work performed in designated territory
Responds to services calls or operational difficulties or failures, with copier and facsimile
Achieves response time goals, including: customer call-backs, reschedule rates, machine call-back rates, and provide technical statistical reports
Reports complete and accurate information on service logs
Provides status and service reports to management and recommends actions, such as copier/facsimile technology update, and replacement
Directly supervises 6-8 employees in a Service Department team
Interviewing, hiring, and training new Service Dept employees
Planning, assigning, and directing work of Service Dept Team Members
Appraising performance, rewarding and disciplining employees as needed
Addressing team member complaints and resolving issues
Carries out all other supervisory responsibilities in accordance with the organization's policies and applicable laws
Minimum 3-5 years experience as a Service Technician in copier repair, or similar capacity working with electronics or electro-mechanical equipment
Associate's degree (A. A.) or equivalent from two-year College or technical school, or equivalent combination of formal education and technical equipment instruction
Must possess or achieve Net+ certification within six (6) months of hire
Must possess strong communication skills and mechanical aptitude
Must successfully complete Sharp equipment pretesting and training
Knowledge of Windows and Microsoft Office software products preferred

Swiss Service Supervisor Resume Examples & Samples

Is aware of and abides by all hotel policies, procedures & relevant legislations
Maintain personal presentation and hygiene as per the grooming standards issued by Swissôtel Hotels & Resorts
Abides by and is aware of all relevant Occupational, Health & Safety legislation
Reports any hazards, risks, accidents as required
Ensures all directions are followed out at the request of any level of Senior Management
Keep abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities
Projecting a favorable image of the hotel, through a positive and professional attitude, manner and presentation
Maintaining positive relationships with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service
Ensure Guest details remain confidential
Ensure contracted and negotiated rates remain confidential, only being disclosed to the rightful personnel
Maximize revenue on all reservations by upselling room types and promoting other hotel services and facilities accessible by the Guest
Constantly reviewing the performance and operations of yourself and the department, through monitoring Mystery Shopper results, and achieving forecasted budgets, average monthly rates, and monthly occupancy percentages
Previous point of sale system experience an asset
Ability to work cohesively with fellow colleagues as part of a team

Service Supervisor North West Resume Examples & Samples

Supervision of a team of Service Technicians to ensure that they carry out their work effectively, safely and to the required standards
Follow up with customers regarding performance of turbines and quality of work
Conduct QSE audits in co-operation with the QSE department
Ensure effective two way communication between Service Technicians and the Regional Office
Development of Service Technicians including annual appraisals, identification of training needs and delivery of on-site training and coaching on best practice to create and maintain a high performance team
Bachelors degree in Electrical Engineering
Prior strong SAP knowledge and hands-on experience is highly desired
Strong skills in business understanding and information / datanalysis
Good People Management skills
Excellent oral and written communication skills in Spanish and English
At least 3 years industry applicable experience

Field Service Supervisor Resume Examples & Samples

Contract Renewal 
5 plus years of related support services experience in Honeywell or a related industry
3-5 years supervisory knowledge with demonstrated ability to lead a team

Service Supervisor Resume Examples & Samples

Direct workers (maintenance mechanics, helpers, and repair crews) concerned with maintenance and repair projects
Complete quality audits and customer contacts one day a week. Audit jobs, visit with customer, and complete appropriate forms. Review information with the route mechanic
Conduct service meetings once a month outside of the meetings with the Service Manager. Deliver checks once a month and meet with the field men
Ensure all time tickets are accurate. Check and approve all service time tickets and invoices for vendor’s materials
Openness to relocation following training program will be important
Experience or ability to learn database, spreadsheet, scheduling, project management, communication and word processing applications
Willing and able to travel with occasional extended overnight stay. Automobile drivers license and frequent day travel required within branch office jurisdictional area
Good leadership, supervisory, organizational, written, verbal communication and customer skills
Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations
Ability to write reports, business correspondence and procedures

Field Service Supervisor Resume Examples & Samples

Degree/ Higher Certificate / Higher Diploma in Electrical / Building Service Engineering or related discipline
Minimum 10 years project / maintenance service experience in construction / building service / HVAC
Experience in Air-conditioning and Dry Fire Service sector and familiar with FSD regulation are preferred
Proven track record with min 6 years experience on managing and supervising the job site activities of a medium size team in the related field
Proven track record with min 6 years experience on project management of related industry
Strong knowledge with hand-on experience on system design
Good knowledge with hands-on experience on Honeywell systems/products or similar in the industry
Good knowledge on computer systems, such as, Microsoft Office Professional, Software Programming, Computer System Networking, etc
Good knowledge on government regulations on building controls
Good negotiation and co-ordination skills with customers and sub-contractors
Strong commitment to customer satisfaction
Good communication in both verbal and written English and Chinese
Self-motivated and have ability to work independently without supervision
A good team player
Have ability to work under pressure
Good analytical and problem solving skills and capability
Good safety awareness
Willing to travel to Macau

Field Service Supervisor Resume Examples & Samples

Primary function is to provide technical support and troubleshooting information to Bombardier Learjet customers and FSR's wordwide in a call center environment
Able to travel on a short notice (4 hours) to any location worldwide to support Bombardier Learjet customers
Occasionally travels for extended periods to support Bombardier Learjet customers
To provide backup to the fleet and other FSR's in support of the customer
Occasional travel to temporarily support vacationing FSR's or traveling in support of Field Support Engineering, Aircraft Investigation or other departmental needs
Remain current with all product lines by attending Bombardier Aerospace Dallas Training Center Powerplant, Avionics, and other training as necessary or assigned
Provide technical or administrative support to customers unable to contact their local FSR
Interface with all appropriate departments within the Learjet organization as necessary, including sister companies when applicable
Remain knowledgeable on manual revisions, product improvements and new aircraft models
Make recommendations on Spares and GSE provisioning in support of customer requests
Alert Engineering of component failure trends, quality issues, and recommendations of product improvements
Any other duties as deemed appropriate and necessary
Comply with departmental reporting requirements
Strong troubleshooting skills required
FAA licensed Airframe and Powerplant mechanic desired
High school graduate, college degree desired, minimum Ten years "hands on" aviation maintenance experience required
Minimum Five years Learjet experience required
Good interpersonal skills and experience in dealing directly with customers
Good physical condition, willingness to travel, relocate, or work a flexible work schedule
Good verbal and written communication skills, basic P.C. skills
Display a strong, consistent, and willing attitude to help the customer

Weapons System Field Service Supervisor Resume Examples & Samples

Knowledge of military maintenance systems (all levels of repair)
Knowledge of appropriate technical manuals and engineering data
Must be able to interpret and use all types of engineering drawings and schematics
Detail understanding of system troubleshooting techniques
Familiar with the use and operation of TMDE (Test Measurement) type diagnostic equipment
Technically proficient in weapons operation, mechanics and electronics. Experience in the mechanical/electronic field of relevant military products; technical knowledge depth must be first through fourth level of maintenance repair
Understanding of the military structure
Proficiently use all types of hand tools, shop tools, including micrometers, depth gauges and finish gauges
Use all types of power tools, lifting devices, carrying or support equipment in a safe/sure manner
Be able to develop and present vehicle and component formal and informal training programs
Effect in interpersonal and communication skill

Account Service Supervisor Resume Examples & Samples

Responsible for meeting and exceeding established quality goals, service objectives, and company profitability
Measures team efficiency and effectiveness for continual improvement
Drives company revenue growth and maintains a best in class level of customer service by leading, coaching, training and hiring front-line positions within Account Services
Supports the field sales organization in developing cooperative and productive account relationships
Observes, documents, develops and delivers performance-based feedback to employees to ensure objectives are achieved. Handles any necessary disciplinary action
Communicates and collaborates with peers and management team to streamline and improve processes; communicates changes that potentially impact existing accounts
Resolves escalated customer service issues
Controls department expenses
Supports leadership with strategic plans and other special projects
High School diploma or GED required. Some college preferred
Minimum two years in sales or customer service environment
Prefer minimum of two years supervisor or team leader experience
Prefer minimum of one year call center experience
Strong project management and time management skills
Requires excellent attention to detail and ability to work in teams
Able to handle priorities in a fast-paced environment effectively
Regular and punctual attendance required

Royal Service Supervisor Resume Examples & Samples

Consistently offers professional, engaging and friendly service
Responsible for all PBX functions in the hotel, inbound, internal calls, voicemail, etc
Is an expert in Front Office Operations, Housekeeping, POMEC, In-Room Dining, Food and Beverage as they function as the call center of the hotel
Administers wake up calls
Enters, tracks and dispatches Engineering work order requests
Handles Housekeeping dispatch, restaurant reservations and Lost and Found
Provides seamless In Room Dining ordertaking – fully knowledgeable in the menus and the operation
Utilizes Royal Service Manager for all calls allowing trend tracking
Handles all telecom requirements and equipment
Review daily reports, arrival, VIP, group following up on action items
Builds strong rapport with support departments
Assists with room checks and warming as required
Previous experience is an asset
Excellent phone voice
Previous experience in Front Office operations or PBX operations in a luxury setting an asset
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
Excellent written/verbal communication, coaching and interpersonal skills
Strong guest service orientation, utilizing creative thinking
Excellent follow-up demonstrated
Able to balance a variety of conflicting priorities while providing guest service

Field Service Supervisor Resume Examples & Samples

Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable from a technical perspective. Ensure that subcontracts, where applicable, are complete and documented
Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team
Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel with support from the HR function
Build effect teams committed to organizational goals, foster collaboration among team members and between teams
BS degree in a technical/management discipline or Associates degree and 5 years of technical experience (HVAC, Fire Alarm, Security, and/or IT)

Service Supervisor Resume Examples & Samples

BS degree in a technical discipline plus 5 years related experience in Building Solutions industry (HVAC, Fire, Security).or, HS diploma/GED plus 8 years of related experience in Building Solutions industry (HVAC, Fire, Security)
3 years supervisory experience with demonstrated ability to lead a team
Service Sales experience in building solutions industry
Thorough knowledge of service field operations and financial processes
Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved
Operational Analysis – The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships
Decision Making - The ability to make considered and effective decisions and take clear action to address issues
Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding
Communication - The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees

Field Service Supervisor Resume Examples & Samples

Promote the concept of "total quality" customer service
Receive customer service requests. Complete call-out sheet with all pertinent information
Dispatch field service technicians
Handle all aspects of field service sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customer's questions
Achieve service targets in order to reach monthly goals
Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance
Apply warranty to work orders
Invoice work orders
Coordinate power generation startup with sales department and customers
Track and support monthly mobile quick serve measures
Manage the up keep on company tools and equipment
Understanding of basic mechanical and electrical principles
Possess knowledge of warranty and service programs on Cummins/Onan products
Must be self-motivated and possess strong interpersonal and customer relation skills
Minimum of five years experience as a Field Service Technician
Must have an internal drive for customer service and provide an elevated level of service for internal and external customers

Field Service Supervisor Resume Examples & Samples

Handle all aspects of field service sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customers’ questions
Review final work orders and apply warranty if needed. Separate invoices according to warranty and customer pay and review completed repair orders with customers
Possess knowledge of warranty and service programs on Cummins products
Knowledge of BMS system

Senior Service Supervisor Resume Examples & Samples

Minimum of 7 years’ service and combustion experience
Moderate, multi-functional experience
Application or Knowledge of highly complex, systems/programs
Frequent, team accountability/supervisor
Problem Resolution - Complex, no application precedent
Process Improvement - process ownership

Service Supervisor Trainee Resume Examples & Samples

Possess a strong technical background
Have prior supervisory/management experience leading a technical team, preferably in a union environment
Have strong communication skills with the ability to communicate effectively with people at multiple levels within the organization
Have the ability to interpret basic financial statements and grasp profit and loss accountability
Have a customer focused outlook
Have the initiative and motivation to be successful in a demanding, technical environment
Will demonstrate strength in business judgment and decision making

Service Supervisor, Cummins Crosspoint Resume Examples & Samples

Serve as key customer contact to promote quality customer service and increase business within the branch location
Assesses customer’s needs, gathers pertinent information, and opens work orders, provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop
Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability
Reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Cummins or distributor warranties; explain charges to customers
Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process. Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data. Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed
Communication - Written and Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company
Warranty / Administration Procedure - Comprehends, understands and carries out the guidelines as outlined in the Warranty Administration Manual. Has in depth understanding of Standard Repair Times, Cummins repair practices, QuickService Online and Cummins engines. Has knowledge of the claim payment process
Focus on Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation
Attention to Details - Consistently demonstrates ability to work in a thorough and detailed manner. Provides accurate, consistent information on all documents. Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. Can model/coach this skill to others
Service Cross-Functional Knowledge - Basic understanding and awareness of service processes and tools. Aware of retail service processes and service support processes. Has basic knowledge of the Cummins Distributor/Field network
Significant experience required

Central Service Supervisor Resume Examples & Samples

Maintains adequate supply PAR levels and equipment for patient care areas by establishing quotas, inspecting supply areas and inventories, establishing delivery routes and schedules, checking supply deliveries, and discussing supply problems with supervisors and managers
Performs basic administrative tasks such as making staff assignments, ordering unit supplies and equipment to maintain PAR levels, compiling daily production and other reports and contributing to or preparing employee evaluations
Plans, assigns and supervises and may participate in the work of subordinates engaged in all central services processes including but not limited to sterilizing, processing, packaging and distributing medical and patient care supplies and equipment
Maintains data and reports on equipment repairs and follows up on equipment repair needs to ensure timely repair
Instructs and trains central service workers in new policies, techniques and procedures relating to their positions
Assists in periodic physical inventories and data maintenance; may suggest new or improved procedures/processes
Adjusts workforce schedule according to workload and staffing availability
Participates in the processes of product testing and evaluation and maintains staff competencies
Routinely inspects work stations for cleanliness and safety
Additional qualifying experience beyond the Selection Requirements
Certification as a Certified Registered Central Services Technician, Certified Instrument Specialist, and/or Certification in Healthcare Leadership.***
*The CRCST will be verified by using the information on the International Association of Healthcare Central Service Material Management's (IAHCSMM) website at https://www.iahcsmm.org/certification/hr-certificate-verification.html

Service Supervisor Resume Examples & Samples

Service strategy: Provides technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category (installation and commissioning
Customer approach: Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth. Conducts specialist support and advisory service for Sales team. Ensures accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction
Projects: Coordinates and performs specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials
Documentation and reports: Prepares all required technical documents and reports for project contracts to be signed by the customer representative. Reports work done in a timely manner and provides relevant technical supporting documents to the service execution teams and follows up when needed
Operational excellence: Participates in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization/management
Technical resources coordination: Provides technical specialist support and coordination for the Service team. Plans activities, coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs. Supervises project teams and contractors at work site and monitors performance
Recorded knowledge of service portfolio. Be capable to perform commissioning or service job individually
Strong customer focus and leadership capabilities
Good communication skills in speaking, reading and writing. Be capable to communicate with factory and foreign customers or suppliers
Accept long time commissioning and service at customer site including of oversea service job and training
Thinking and acting systemically

Lottery Service Supervisor Resume Examples & Samples

Plans, coordinates, and supervises field service personnel performing scheduled maintenance and unscheduled repair
Provides on-site leadership, advice, and technical support when field service personnel are unable to isolate malfunctions
Coordinates with Bally staff and casino personnel to determine installation requirements, dates, and times
Assures field service and installation technicians are trained and properly equipped for all service and installation projects
Assigns qualified installation leads and team members for all projects
Coordinates with the Manager to provide on site repair, maintenance, and customer service
Ensures Lottery database is kept accurate and current
Prepares continuation forms to delivers them to the installation team
Prepares documentation for all projects and delivers these to the Lottery and Central Site provider
Reviews all maintenance and repairs to ensure consistency, quality, and integrity
Coordinates, schedules, and supervises all Bally testing at the Lottery Systems Lab
Reviews daily Technician logs, weekly time sheets, and prepares RMA and Internal Discrepancy reports, as required
Monitors and coordinates maintenance of company service vehicles
Three to five years experience in a technical or service environment
Project management experience necessary
Must be familiar with all Bally products and services
Capable of understanding all aspects of game percentage sheets, and other technical documentation
Excellent mechanical assembly skills
Good people and organizational skills
Good computer skills including MS Word, Excel, and Access

Self Service Supervisor Resume Examples & Samples

Conduct daily team update meetings with employees
Maintain employee schedules
Conduct inventory of assigned outlets including The Roasted Bean, Dolphin Snack Bar, Coconuts, and Starbucks
Attend Management meetings and monthly Food and Beverage meetings
Assist the Baristas (espresso machines)
Assist in creating new drinks
Handle guest complaints in a professional manner
Maintain and follow health and sanitation codes
Assist and mentor employees
Assist the Self Service Manager in reviewing and make necessary corrections to the food cost report
Ability to handle a fast paced, and stressful environment
Working knowledge of Collective Bargaining Agreements
Computer knowledge, including: Microsoft Word and Excel

Service Supervisor Resume Examples & Samples

5+ years of Elevator industry experience is preferred; field experience is preferred
Be an organized self-starter with excellent time and project management skills
Possess strong listening, interpersonal and communication skills
Posses excellent computer skills with full control of the Microsoft Office suite (Word, Excel, Outlook, Access, Power Point)

Field Service Supervisor Resume Examples & Samples

Ensure timely and cost-effective start-up of maintenance contracts, and efficient and timely installation of jobs, providing maintenance according to contract requirements, and ensuring customer concerns/complaints are resolved in a timely manner. Implement work processes that result in customer satisfaction
Implements corrective actions to ensure costs are consistent with financial plans. Responsible for negotiating subcontract agreements as required, and serving as a primary contact. Utilize the Service Management System (SMS) and contract Labor Loading Process to establish an effective work plan which maximizes the capabilities of each team member and provide prompt customer service and ensure that requirements and commitments of each contract are met
Perform and/or provide expert counsel on scheduled, preventive maintenance on any equipment/system under contract agreement by inspecting, and checking equipment to ensure it is in satisfactory working order
Respond to or assist other Service Specialists responding to emergency service calls to keep system downtime to a minimum. Provide counsel, coaching and leadership and/or analyze, trouble-shoot, repair, and restore equipment/systems to full operation and recommend revisions/replacements when necessary for effectiveness
Support Sales by assisting with job site survey, reviewing estimates for accuracy, participating in sales promotion programs, and providing technical training and guidance. Participates in the Estimate Review Process as required
Contribute to accident and illness prevention by ensuring that safe work practices are implemented, and that the work environment is safe; provide safety training as required by OSHA and Honeywell safety policies and procedures
3 years service industry experience
3 years Technical knowledge of HVAC, fire alarms, security, electronic or mechanical systems
Leadership skills, including conflict resolution; ability to foster teaming; ability to motivate; build high performance and cross functional teams and encourage accountability; ability to foster learning; highly developed communication skills
Interpersonal skills; including ability to quickly establish and maintain rapport at all levels; sensitivity
Ability to work collaboratively in a matrixed team environment with a win-win orientation

Field Service Supervisor Resume Examples & Samples

Assists Service Manager to develop, implement, and evaluate departmental budgets
Approves payroll and expense reports of field service personnel
Ability and willingness to travel on short notice, travel approximately 30%

Service Supervisor Resume Examples & Samples

Previous customer service experience, preferably in an industrial or service industry, preferred
Previous management or leadership experience, preferably in an industrial or service industry, preferred
Previous training or instructor experience, preferred
Availability to start within two weeks after offer made/accepted, preferred
Valid driver's license required

Service Supervisor Resume Examples & Samples

High school diploma/GED required
2+ years of fire protection experience required
2+ years of supervisory experience preferred
Previous sales experience preferred
Ability to work independently, with minimal supervision
Valid driver’s license required

Passenger Service Supervisor Resume Examples & Samples

One to two years’ related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating instructions, procedural manuals
Ability to write reports and correspondence
Able to enhance internal and external customer relation skills

Service Supervisor Resume Examples & Samples

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service
Assists with supervision of front end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness and appearance. Ensures compliance with Company policies and front end procedures (i.e. promotions, suggestive sales, scan accuracy, WIC, restricted sales, dress code, check acceptance, coupon policy, gift cards sales, associate sales, safety, loss prevention, etc.)
May complete all phases of the reconciliation process by balancing the safe, registers, and entering and balancing all sales and cash transactions. May perform bookkeeping duties including running totals on all tills, preparing and proofing daily deposit slips, completing all front end forms, balancing Accounts Receivable, and mailing statements to customers. Maintains sales book. Reports daily and/or weekly sales information to the division office
Answers and responds to incoming calls accurately. Handles intercom messages
Handles and assists with accountability for cash flow requirements including: safe transactions, issues and pickups, tills, check acceptance and refunds, and monitoring cashier funds handling procedures. Ensures scanning file problems are corrected in a timely manner
Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety
Enforces safety, loss prevention, dress and grooming standards for all front end employees
May act as backup checker. Engages in suggestive selling and other sales techniques. Prevents shrink and sale of out of code product
Responsible for performing all job duties and responsibilities accurate, safely and with honesty and integrity
Other necessary and required duties as directed or required
Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure. Ability to deal with the public and project a positive image
Ability to receive incoming calls appropriately. Ability to make intercom announcements
Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 55 lbs
Ability to operate cash register, scale and other point of sales equipment. Ability to troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers
Knowledge of basic employment law and the analytical ability to handle administrative details such as planning and scheduling. Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions
A good understanding of Company practices and in-depth understanding of front end policies and procedures, and the ability to judge and react to business activity
Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department polices and procedures
Ability to present a positive image to the public
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties
Knowledge of basic mathematics and weights and measures

Branded Service Supervisor Resume Examples & Samples

Monitor and improve the daily routes of field service technicians
Maintain productivity levels of the overall service organization
Provide performance reviews to service technicians
Provide constant feedback and communication with workgroup
Conduct technical and other required topical training for assigned work group
Constantly communicate with field service technicians and customer service agents via telephone and messaging technology
Working with routing office personnel to maintain and adjust daily work schedules of the field service technicians. As well as ensuring service capacity meets or exceeds demand
Primary representative of Electrolux Branded Service for the assigned work group and market
Direct service technicians in all areas of customer service, employee relations, and KPI achievement
Hire and Fire service technician as required
Provide reports to leadership regarding activities of the field service technicians
Address any issues that may arise as a result of branded service activities
Committed to providing superior levels of service to consumers
Sense of urgency and able to achieve assigned task completion within deadline requirements
Must be comfortable in high stress environment and able to address multiple priorities simultaneously
Direct and assign work to field service technicians
Motivate work crew to achieve performance objectives
Maintain high levels of employee morale
Ensure that service technician meet EBS standard in all areas
Advanced knowledge of Microsoft Excel, Word and Power Point
Able to interpret scheduling and work activity via Gantt Schedule
Systems utilized: Lotus Notes, SAP-CRM, Service Power, and various company web sites
Highly skilled in writing, written and verbal communication
Must have strong communication skills; verbal, written and presentation skills
Capable of setting priorities, meeting pre-determined deadlines and multi-tasking
Must be able to manage and measure performance of projects
Possess strong problem solving and critical thinking skills

Product Service Supervisor Resume Examples & Samples

2 years customer service or retail experience in a fast-paced retail environment OR 1 year Lowe's store experience
1 year of supervisory experience including coaching/training peers or team
1 year product merchandising experience including reading planograms, setting up and tearing down displays

Field Service Supervisor Resume Examples & Samples

Safety – the ultimate safety of our Team Members is our most important objective. Driving a safety culture to our team members and ensuring the daily, weekly and monthly safety standard work is fulfilled is imperative
Continuous Improvement – we must strive to continually improve our capabilities and eliminate waste from our business processes. Lean methodology and the Terex Business System (TBS) provide the tools by which we embrace our pursuit of continuous improvement
Customer Satisfaction – all of our actions and processes should flow from customer needs. Consistently meeting customer expectations is the minimal requirement. Continually investing the development of our processes that position us to exceed expectations is our desired state
Team Member Engagement – we strive to be the most sought after place to work in the industry. Team Member Engagement is at the heart of this, as it ensures that employees understand and are committed to the organization’s goals and core values while serving to enhance their own sense of well-being and personal contributions towards those goals
Business Acumen – a high degree of business acumen is required, as our branch leaders are empowered and expected to make sounds business decisions in the day-to-day running of the branch
Own and deliver top line margin expansion through effective local market pricing controls, productivity initiatives, and other process improvements that effectively leverage our branch spend
Generate top line revenue growth through sale of our service products & offerings, replacement components, and some new equipment. Lead branch operations team to achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share through utilization of effective sales management techniques. Obtain market intelligence and develop strategy in gaining market/territory share
Effectively coach, counsel, train and develop all employees. Drive continuous improvement through company performance management process
Establish a cost-disciplined culture within the branch. Maintain all expense budgets at or below established targets. Oversee monitoring of inventory levels of products and components, timely receivables collection, and the control of working capital
Responsible for health, safety and environmental (HSE) compliance. Instill measurement and control systems to monitor and improve safety performance. Provide training to all employees to ensure a safe and productive work environment
Ensure all branch operations compliance measures (including SOX) are in place. Instill measurement and control systems to monitor and improve performance. Proactively engage in corrective action in deficient areas
5 yrs. experience in Supervision/Leadership
3 plus years experience with MS Office Suite
3 plus years working with ERP systems
Bachelor Degree in Engineering, Technical, Marketing or Business
An MBA is a plus
Previous P&L and people management, preferably in a service related or industrial business, of at least 5 years
Ability to develop others
Leadership skills are critical. Individual must be able to work “up” in an organization as well as “down” to the individual contributor, blue collar level and be able to relate to all in an equally effective manner
The ability to thrive in the tactical day-to-day as well as participate in the development and execution of the overall strategy are a must. Long term visions and planning capability are required for success
Analytical mind is needed to determine which priorities have the greatest value for our customers and ROI to the business

Field Service Supervisor Resume Examples & Samples

Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various FEI system documentation
Provide input for various reports including identifying and isolating unique problems with system
Act as a subject expert and resource for training
Typically requires a University degree or equivalent experience in electronic system troubleshooting
Typically requires approximately 10 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems
Must have a thorough understanding and extensive experience troubleshooting and repairing ultra high vacuum and high voltage systems
Ability to deal effectively with customers
Proven ability to troubleshooting complex systems and subsystems down to component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Familiar with UHV phenomenon and technology

Lottery Service Supervisor Resume Examples & Samples

Coordinates with the Manager to provide on-site repair, maintenance, and customer service
Prepares documentation for all projects a11d delivers these to the Lottery and Central Site provider
Coordinates, schedules, and supervises all Bally testing at the lottery Systems lab
Three to five years’ experience in a technical or service environment
Excellent inter personal communication skills

Field Service Supervisor Resume Examples & Samples

High School Diploma or GED and 7 years of professional experience
Bachelor's degree in Engineering and 3 years of Solar Industry Field Service experience
AC/DC Power Conversion and Control experience
Strong verbal and written communication skills to communicate with and maintain effective relationships with customers
Knowledge of Mechanical principles, electronics and AC/DC power distribution
Communication system knowledge
3 Years minimum Technical Service or Field Engineering background with onsite experience
Power and electronic service background required, MV background (preferred)
Demonstrated ability to troubleshoot electrical and electronic circuits
Ability to read and understand electrical and electronic schematics and mechanical drawings
Ability to configure and repair communication hardware and software
Good communication skills, use of standard work related PC programs
Power-point presentation skills
Ability to interact with all levels of management and customer base
Ability to lift and move objects up to 70lbs
Ability to travel up to 70%, some nights and weekends
Motor Vehicle Report- requires clean driving record

Service Supervisor Resume Examples & Samples

Responsible for all Sales Support Team activities for Bleaching Chemicals, North America, i.e. Order acceptance, order entry, invoicing, inventory management at select customer locations, communications with customer representatives (involving Sales as necessary). This role is responsible for ~$250 MM USD of order processing/invoicing on annualized basis
Coordination with ISC on behalf of Sales Support Team, i.e. Sales Forecast, S&OP process, order fulfilment, and logistical issues
Support the guiding principles of Responsible Care/Product Stewardship and implement management practices in conjunction with our programs
Participate in and play a key role in the Bleaching Chemicals, North America Sales and Marketing Team, i.e. Day-to-day operations of the Team, Strategic Sales Planning, coordination in the Matrix organization
General Management duties associated with the Sales Support Team, i.e. Direct supervision, assignment of Team member duties/responsibilities, administration of P&DD with recommendations for Salary/Bonus administration for Team, Training, etc
The position of Sales Support Team Lead is one of day-to-day decision making and this position has the autonomy to make the necessary decisions to exceed our customer’s expectations every day! (the guidelines within the appropriate Authority Schedules must be respected)
Customer needs product and our ability to deliver is not obvious… (in most cases this can be overcome by proper communication and an open mindset)
Conflict between priorities, emphasized by our organizational design… (again, in most cases proper communication and escalation to the next higher level of management “when” required (not too early/often, but not too late either) can define an acceptable internal compromise that does not negatively impact customers
Associates Degree and/or 4 or more years of relevant Sales Support (Customer Service) leadership experience
Ability to work in a complex structure, one with a great deal of responsibility without extensive authority, requiring a person who can influence others without direct authority
Ability to solve practical problems, with some being complex and multi variable in nature
Proficient in the Microsoft Office programs and ERP system(s), i.e. SAP

Service Supervisor Resume Examples & Samples

Participate in pre-job briefing and ensure familiarisation with the workscope
Supervise shifts and workscopes, ensuring that all operations are carried out as per procedure and as per the Company’s HSE and Operating Procedures
Ensure that all subordinates are fully briefed on the workscope, their duties, the risks and HSE procedures and requirements
Monitor instruments to assure proper flow, pressure and operational conditions
Carry-out the operation of equipment as required as per the Company’s HSE and Operating Procedures
Contribute to the process of continuous training and qualification improvement of employees within the Department
Perform other assigned duties as required
Pipeline experience (commissioning and pre-commissioning) is required for this role
Pigging and Hydo testing experience
Process experience is an advantage

Service Supervisor Special Project Req ID Resume Examples & Samples

Strong Knowledge of Microsoft Office
Strong teamwork and interpersonal skills including written and oral communication
This is a safety sensitive position. D.O.T. testing is required

Field Service Supervisor Resume Examples & Samples

Management and Leadership
Contract Renewal
BS degree in a technical discipline or equivalent technical experience required
Strong level of related support services experience in Honeywell or a related industry
High level of supervisory knowledge with demonstrated ability to lead a team
Execution - The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments
Change Leader - The ability to embrace change and guide the team through periods of change in a positive and proactive way

Service Supervisor Resume Examples & Samples

Plan, Staff, Organize, Direct/Lead, Praise, Reprimand, Teach/Train
Schedule all resources for the department
Manage/Lead Continuous Improvement Process
Provide coaching and guidance to reports to ensure the job objectives and requirements are communicated
Strive to meet customer expectations of price, quality and timeliness
Maintain an extremely high level of inventory accuracy in both dollars and on hand balances and using continuous improvement strategy
Manage administration and execution of FS Solutions Safety Program. Promote safe work habits in the workplace by weekly training in the FS Solutions Safety program. Documenting audits, required inspections and all employee training and testing. Auditing for compliance and correcting non compliance. Implementing changes to the program as required
Ensure environmental compliance is maintained

IT Service Supervisor / Manager Resume Examples & Samples

Manage a team to provide field service support to production systems and all desktop/production PCs and servers, Network equipment’s, telecom PBX related job task as well
Manage a team to provide first line service desk service for non-manufacturing incident or service request
Work closely with global counterpart to setup IT facilities and applications
Cooperate with Sys Manager to be responsible for the identification of the company’s IT requirements and the implementation of appropriate computer infrastructure systems and services that satisfy these requirements
Provide first level, 7x24 hours support to IT infrastructure & production systems in Micron Xian
Bachelor’s degree in Computer science or related discipline
Good people management skill, at least 3 years working experience in leadership position
Must have good verbal and written communication skills in English
Familiar with ITIL framework and processes, ITIL certificate preferred
Must be a team player and able to establish a high level of collaboration with other team
Be flexible, agile and a fast learner
At least 3 years of experience in managing mission critical IT systems in 7x24 hours high volume electronics manufacturing environment
LAN/WAN Networking knowledge. Have experience in Cisco routers and switches
Window (Client and Server). Candidates with MCSE will be an advantage
Good customer interface skills

Service Supervisor Resume Examples & Samples

Hot Oil Flushing is required for this role
Equipment sizing
Particle counting

Senior Service Supervisor Resume Examples & Samples

Ensure that operation of equipment is carried out as per the Company’s HSE and Operating Procedures
Train subordinates on equipment, job procedures and safety regulations
Nitrogen Helium Leak testing experience for this role
Developing Leak test Procedures to a high standard
Purging
Foam Inerting

Field Service Supervisor Resume Examples & Samples

Supervises a crew of 3-7 team members
Participates and supervises the deliver, set up and retrieve equipment (water system, sewer system, satellite television, intercom and generator/light etc.) at remote job locations according to customer request and service agreement
Participates and supervises the delivery, set-up and retrieval of accommodation units, furniture, appliances, materials, and equipment
Ensures proper escort for permitted oversize and wide load movements of equipment in compliance with applicable transportation and public safety requirements
Directs crew and participates if necessary with performing the utility service tie-ins (water, sewer, and electrical) to various sources in compliance with all applicable building code and regulations
Perform onsite servicing and maintenance of equipment on a scheduled or as needed basis depending on customer and company requirements
Perform preventative maintenance and repairs on company rental equipment, shop equipment, and facilities at assigned operating facility
Participate in 24 hour on-call/call-out service call activities required to support operations as requested Operate and perform required maintenance on assigned vehicle and all attached equipment in a safe manner and in accordance with FMCSA regulations
Inform ADSM immediately of any inability to perform operational duties
Arrive at specified point of departure fully prepared for travel and forthcoming operations before the check-in time as directed by Manager
Carry valid necessary means of identification
Ensure full awareness of, and compliance with, the requirements of all relevant company/customer HSEQ procedures
Maintain a professional appearance and communication style in dealing with customers and coworkers
Prepare and submit accurate and timely recordkeeping including but not limited to daily work tickets, timesheets, and vehicle maintenance records
Assign technicians to site service calls
Determine materials needed to complete assigned task
Trains technicians in all applicable levels (FST I, II) in accordance with Standard Operating Procedures (SOP) and Work Instructions (WI)
Reports to ADSM progress of training for Data Station
On call rotation for after hours and weekends with crew
Ensure his/her health & safety and the health & safety of all fellow workers is preserved at all times

Service Supervisor Resume Examples & Samples

Supervise the day to day operations of the service area (service calls, repair orders, IGB schedules, etc)
High school graduate required; some college preferred
Excellent leadership, technical, communication, organizational and customer service skills required

Senior Field Service Supervisor Resume Examples & Samples

BS degree in a technical discipline plus 5 years related experience in Building Solutions industry (Fire, Security).or, HS diploma/GED plus 8 years of related experience in Building Solutions industry (Fire, Security)
Or 10 years other transferable technical and supervisory experience
BS degree in a technical discipline
Building Automation systems experience a plus
Risk Management - The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk
Delegation - The ability to achieve results through the transfer of decision making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback
Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies
Influencing/Persuasion - The ability to gain other people’s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic
Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking

HBS Service Supervisor Resume Examples & Samples

People management, job allocation and supervision of direct reports
Development and maintenance of site-specific documentation and quality assurance information as instructed by Operations Manager
Management of afterhours rosters, site allocations and service call escalations
Approvals and management of staff absences (Annual leave sick leave TAFE training etc)
Assist in the development and training of direct reports
Forms part of call escalation path for customer requests
Responsible for monthly customer reports and meeting minutes, as required. Together with admin
Achievement, measurement and reporting of performance indicators and site service objectives, (open calls Planned maintenance completion customer surveys, HSE amongst others)
Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed
Ensuring delivery of value to Honeywell clients and customers
Intermediate to High computer skills
Trade Certificate Essential
Electrical or Electronics Associate Diploma or higher an Advantage
Fault finding and repairs to Electronic equipment
At least three years’ experience with Honeywell/Non-Honeywell control systems and EBI products in BAS, Security, Fire and HVAC applications
Strong experience in BMS Systems including trouble shooting, fault finding and problem diagnosis

Passenger Service Supervisor Resume Examples & Samples

Writes and develops process improvements initiatives and standard operating procedures
Shall be able to effectively communicate and use technical manuals and references
Responsible for precise execution of company time reporting procedures and accurate completion of timesheet
Responsible for providing Aerial Port Services on a 24/7/365 basis
A minimum of four (4) years of experience with GATES systems, administrative customer service and a working knowledge of aerial port operations to operate and execute in accordance with the performance work statement
A minimum of two (2) years of management and leadership experience. Managerial experience to include: performance management of employees, training, completing required reports, and excellent customer satisfaction results
Passenger Service Supervisors shall review and be familiar with AMCI 24-101 V14 Attch 1, Glossary of References and Attch 7, Standards of Performance

Service Supervisor Resume Examples & Samples

Recruit, hire, and motivate qualified diesel mechanics
Perform all necessary diagnostic and documentation functions on the company computer system
Assist mechanics in developing their skills with support of Assistant Service Manager or Service Manager
Greet customers and communicate clearly and professionally any changes in repair(s) that would affect cost and/or delivery expectations
Schedule repair work and assign mechanic(s) to mechanical segments that match their skill level to ensure quality
Ensure that all repairs are assigned to mechanics an equal and fair manner
Maintain high-quality service repairs and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality
High school diploma or general education degree (GED)
Two years' service department experience in a commercial dealership environment
Valid driver's license and insurability

Field Service Supervisor Resume Examples & Samples

Manage team resources to ensure service organization meets expectations of sales and customers in regard to service repair and installations as defined by local business needs. Schedule necessary resources to support workload, track performance against established measures and provide feedback to team members and service management
Establish and continuously improve communications between customers, field operations, home office and other business units as affected. Schedule visits to customers with and without Service personnel to monitor deliverables to the customer and ensure proper job performance by team members. Establish and maintain a strong presence with key customers. Assist Service and Sales personnel with pre and post sale activities and customer concerns
Establish and maintain employee morale and motivation by exhibiting role model leadership behaviors
Strong organizational skills in order to manage multiple resources, exercise good effective time management and prioritizing skills and meet critical deadlines on tasks, commitments, and reporting
Strong written and verbal English communication skills
Strong understanding of Pitney Bowes Mailing hardware Products

Senior Service Supervisor REQ Resume Examples & Samples

7 years relevant work experience, including 3 years as a First Line Supervisor
Strong leadership, teamwork, and interpersonal skills including written and oral communication ; Ability to achieve results in challenging situations
Demonstrated ability to interpret financial and operational measures; knowledge of utility finance principles
Strong knowledge of the Appliance Service business and gas delivery operations
Must obtain an acceptable score on the First Line Supervisor's Test (FLST) unless presently an internal PSEG employee and directly supervising and responsible for performance of blue collar, operating department/represented associates for a minimum of 12 continuous months with satisfactory performance
Experience and understanding of Collective Bargaining agreements
Strong analytical skills
This is a safety sensitive position; DOT testing is required
Associate or Bachelor’s Degree
Strong knowledge the appliance service business and utility finance; knowledge of contracts
Proficient in the PSE&G workforce management and reporting systems, i.e., ipower, SAP, etc
Plumbing, electrical or mechanical Trade related licenses and certifications

Outside Service Supervisor Resume Examples & Samples

Creating a positive experience by assisting guests and members
Providing leadership to the Outside service team
English and Spanish
Experience at a multi-course facility

Toll Service Supervisor Resume Examples & Samples

Performs security and safety related duties as required by SOPs, including proper transfer of money
The TSS will also be responsible for vault removal and replacement at the plaza locations
Maintains traffic flow through toll facility. Monitors operation of toll collection equipment to ensure proper revenue collection
As necessary, the TSS will make inspections of ramp locations and remove and replace ACM vaults at ramps
Supervises all armored car revenue transactions
Trains and supervises TSA’s and ensures that shift personnel report to duty as scheduled for shift start-up, shift changes, and shift relief at main plaza
The TSS will report directly to the TSM
One or more years as a Toll Service Attendant within the last two years (recent experience)
Must be able to effectively communicate with customers including providing directions and assisting with safety hazards
Basic computer skills including, but not limited to knowledge of Microsoft Outlook, Word and Excel is required
Acting Toll Supervisor experience preferred

Field Service Supervisor Resume Examples & Samples

Ability to manage people, as well as, organizational, and planning capabilities
A competent initiator and administrator of policies and procedures
Have the willingness and skills to monitor, control and be able to deal with the stresses of managing the Field Staff
Lead and motivate, bringing integrity, initiative, fairness, and concern for all persons
Have technical application knowledge of the Life Safety System products that are sold and serviced by the Corporation
Must be able to clearly identify the relationship of customer needs with respect to process capability
Establish and maintain customer relationships based on dependability and honesty. Ensure that long term customer relationships are created by providing value added services
Maintain relationships with customers by providing support, information, and guidance; researching and recommending new opportunities for service improvements
Adapt quickly to a variety of personalities and situations
Establish priorities and take appropriate action
Review schedules and customer requirements. Coordinate with the Service Dispatch Team and technicians to begin/complete service for the customer timely
Understand the capabilities of the technician talent pool
Identify product and service problems by researching the situation; identifying alternate means of filling customer needs; recommending solutions
Responsible for effecting smooth communications and rapport between the customer and technical personnel
Seeks guidance and direction as necessary from the Director of Operations or Project Manager for performance of duties
Maintain professional and technical knowledge by attending educational workshops, seminars, conferences, etc., as assigned by the Director of Service
Accomplish the duties and responsibilities, while achieving the goals and objectives, which have been established for the Service Staff Department
Keep the Director of Operations or Project Manager aware of the status of the Technical Staffs performance and needs on a regular basis
Identifying customer concerns, complaints, and issues. Recommend appropriate solutions to the attention of the Director of Operations or Project Manager for final resolution. Implement as required
Facilitate the continued growth and success of the Company by assuring that all employees in Service Staff meet or exceed established guidelines for standards of performance and quality
Assist the Director of Operations or Project Manager in performance evaluations for each member of the Technical Staff at least annually
Ensure that effective working relationships are established and maintained within the company, and with the customer. Provide the necessary checks and balances that will identify any discrepancies in the operation and performance of assigned duties
Coordinate and oversee the scheduling activities of the Field Service Department in a manner that makes the most cost-effective use of their time and talents. Work with Service Dispatch to schedule changes in schedules, as needed. Ensure on time installation and proper sequencing of customer orders
Continually solve challenges in Technical Staff as they arise. Function as a troubleshooter for all key individuals. Resolve all potential problem areas before they can have a negative effect on the Company
Serve as a role model for all Technical Staff personnel through enthusiasm, commitment, and the willingness to do whatever it takes to make things work
Ensure the quality of all products, systems, installations, and other work performed by the Field Service Department
Ensure effective scheduling of the Field Service staff to maximize efficiency while providing on time, quality service to the customer. Prioritize all needs and minimize the labor hours used to complete tasks. Select qualified personnel and proper equipment for each job. Provide direction to Technical Staff to effect the successful completion of assigned tasks
Provide and maintain all necessary equipment, materials, and resources to enable the Field Service Department to function effectively and efficiently
Provide technical assistance to the customer, operations staff, and other employees, as required
Delegate responsibilities and accountability to appropriate personnel in a manner to ensure that there is adequate understanding and control, which is maintained by the Service Administration Supervisor
Work with Service Department Dispatch Team to ensure that all work orders, warranty work, PMs and Service Acknowledgements are properly scheduled, managed and completed
Recommend and implement training programs for all Technical Staff employees in the proper and safe performance of their jobs, in Company policies, procedures and employee work rules, and any specific product or industry related training that is necessary to remain competitive in the Companys markets
Monitor on a daily, weekly, monthly and quarterly basis, as required, the activities of all personnel reporting to this position to evaluate the productivity of the employees to ensure that non-productive time is minimized or eliminated
Check work-in-progress to ensure that waste and rework is held to a minimum. This should also consider safety and productivity. Quality assurance through spot-checking of work, ability of employees, and equipment to function properly
Ensure participation and attendance, with applicable documentation of results in regard to the appropriate meeting agenda in divisional service meetings conducted by the Director of Operations or Project Manager. Play an active role in the meetings
Adheres to the Kratos Code of Conduct & Ethics
Must comply with Kratos HR practices regarding performance management of direct reports
Good judgment and decision-making skills are a requirement for this position
Requires the ability to understand quality work and secure a reasonable profit on all service related work
Experience, including a track record in the service sector
Independence and high motivation
Ability to report to work during customary or specifically assigned working hours
Ability to adhere to workplace rules
Ability to interact appropriately with the public
Valid Drivers License
Preferred: Associates Degree in Electronics Technology and/or college level courses in Operations Management
Five years of experience in a field service environment

Field Service Supervisor Resume Examples & Samples

Enforce the policies and procedures as they relate to Health & Safety as measured by the districts health and safety record; Work closely with the Director of Health and Safety and VP of Site Services in resolving issues in an appropriate and timely manner
Meet with customers as needed to ensure customer satisfaction and to resolve any pending complaints or issues
Participate in joint calls with specialists as needed and maintain a professional image when dealing with customers
Maintain up to date confined space supervisor and emergency response supervisor certifications
Manage large scale field service and emergency response projects when directed
Understand and work with the Coordinator in the communication of manpower, equipment and resources required to complete field service and emergency response projects
Act as the on-call coordinator on an as needed basis
Health and safety issues surrounding projects assigned, including reviewing operational procedures to assure correct health and safety action plans and communicate effectively with the health and safety organization regarding onsite specific action
Respond immediately when on-call or secure proper coverage, and communicate replacement name to supervisor/manager
Enforce and ensure OSHA, EPA and H&S standards or regulations are complaint
Timely reporting of work-related accidents or incidents to immediate supervisor
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business

Sharps Service Supervisor Resume Examples & Samples

Selects, trains, manages and develops an effective and efficient Installation staff. Provides onsite supervision of Installation Specialists and directs scheduling, productivity and installation timeline goals. Assigns the distribution of hardware, fasteners, containers, and carts for assigned areas
Oversees that the appropriate number of Installation Specialists are assigned to participate in installations
Conducts pre-installation audits to ensure accuracy of installation locations and appropriate materials are recorded. The ability to modify GM’s to reflect customer/company needs
Consider, articulate, and coordinate customer needs and requirements to ensure efficient and unobtrusive installation within healthcare facility setting
Communicates updates to the installation team and management, when necessary
Communicates the value of Bio Systems as it relates to individual customers by utilizing the tools that demonstrate safety, environmental benefits, and compliance
Works with customers by surveying and making recommendations for right size containers and locations
Responsible for maintaining installations within cost goals
Performs other related duties as required or requested
Education equivalent to an Associate’s Degree, or the equivalent in related work experience, including three or more years of supervisory experience, preferably in a hospital setting
Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations
Demonstrates knowledge of policies, practices, trends, and information affecting Bio Systems business
Demonstrates proficiency in Microsoft Office
Must possess a valid driver’s license. May require mandatory immunizations and credentialing based on customer requirements

Consumer Service Supervisor Resume Examples & Samples

40% Provides World Class service to all consumers and customers, both external and internal by responding to all inquiries with a sense of urgency; understanding and working to resolve customer’s needs, concerns, and complaints by working closely with Demand Planning, Supply Chain, Fields Sales, Distribution, Channel and Product Marketing, Accounts Receivables, and all other departments required to resolve customer’s concerns and issues
20% Responsible for training, coaching, and developing team members in all areas of performance including, but not limited to department service metrics and individual behaviors related to the customer experience. Monitor performance of CSR’s, proving feedback and ongoing training where needed to assure all team members are performing at the top of their game
15% Process orders associated with consumer warranty and access control, notifying all appropriate departments of product issues; supplying product samples for evaluation when appropriate
10% Handles escalated consumer calls from her team members, working to find win-win resolutions
10% Performs performance evaluations providing feedback to Customer Relations Manager regarding employment decisions on new hires, manages employee issues requiring attendance, performance, conduct, and delivers appropriate corrective action as needed
5% Creates and maintains monthly work schedules for Consumer Service reps and temps to remain within budgeted hours while assuring required phone coverage to meet monthly metrics
High School diploma or equivalent. Some college/Associate’s degree preferred or
At least three (3) years of equivalent experience in a Customer Service position
Ability to work closely with team members, providing equal and fair treatment to everyone
Provides leadership, proactive problem resolution, and drive for improvement, while balancing customer expectations and company interests
Excellent verbal and written communication skills with demonstrated ability to coach others for enhanced performance. Good interpersonal skills a must
Excellent communicator and coach to CSRs as well as internal and external customers
Excellent problem-solver; ability to deal with customers (internal and external) in difficult situations. Generates suggestions to improve consumer experience
Excellent mechanical aptitude, in-depth understanding technical product issues and resolution methods
Proficient in use of Consumer Management System (CMS). Proficient with order management system with products and team management
Act as a coach/mentor to other CSRs as needed
Provides leadership and guidance to the CSR team as needed
Engage in and provide subject matter expertise with new product introductions
Ability to perform appropriately under stress and with displeased customers. Manage escalation calls and provide coaching to agent. Determine escalation call trends and develop improvement suggestions
Ability to analyze and provide training/coaching/reinforcement where needed on agents or departmental performance
Manage performance issues for CSRs
Flexibility to work overtime and weekend hours
Strong attendance and punctuality are required. Manage attendance of other CSRs as needed
Provide product/process training
Technical customer service experience preferred

Swiss Service Supervisor Resume Examples & Samples

The Guest Relations Supervisor assists at the front desk, focus on customer service and carries out the training, team members’ development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results
He/ She build partnership with other departments to ensure that guests' needs are attended promptly
He/ She is capable of defining, coordinating and managing a service delivery system including complaint handling utilizing resources, tools, data and service standards
To assist the Guest Relations Manager in the service of Front Office department
Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities
Projects a favourable image of the hotel, through a positive and professional attitude, manner, and presentation
Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service
Maintains personal presentation and hygiene as per the grooming standards issued by Swissôtel Hotels & Resorts
Ensure the smooth operation of Guest Relations & Guest Services, Concierge, Bell Desk and Swiss Executive Club & Suites related activities
Ensure close co-ordination with all department regarding Guest Services and VIP requirements
Always remain professional in attitude, manner and presentation providing Guests with a 5 star Hear Felt Service
Conduct room inspection & arrange amenity for VIP arrivals booked on Executive Club
Meet & greet guests upon arrival, especially Executive Club and VIP guest
Meet & greet guests upon departure, especially Executive Club and VIP guest
Assist guests with their activities
Monitoring room types availability and assisting the Duty Manager to ensure guests preference are met to its maximum
Inculcate the basic habits of smiling, greeting guest by name and thanking guests
Special attention and care given to VIPs as to ensure an overall pleasant and memorable experience is attained
Assist Guests with general enquiries, providing accurate and detailed information
To competently use workplace equipment and computers, with no mishandling or misuse of the hotel computer system
Ensuring that all equipment is maintained, and reporting any faults or maintenance problems to the Assistant Manager
Ensure your workspace is tidy and operating supplies, essentials and other tools for effective functioning are available at the department at all times and appropriate follow ups with concerned team members if they are not
Answer all calls within three rings, using the Swissôtel Hotels & Resorts greeting standards
To handle Guest complaints in a professional manner, ensuring some action is taken, according to Swissôtel Hotels & Resorts policies and procedures
To check all VIP rooms prior to arrival, to meet the Guest on arrival and departure, and to perform courtesy calls throughout a Guests stay
To oversee that all Guests arrivals and departures in the Swiss Executive Club & Suites are handled professionally
To oversee that Swiss Executive Club & Suite Guests receive excellent service throughout their stay
To oversee that all Guest requests are dealt with promptly, efficiently and effectively, including all follow up procedures
To oversee that all Guest profiles are maintained with important information such as amenities, return guest information, complaints and personal requests
Ensure the daily operations procedures are updated and implemented
Ensure safety and security procedures are updated and implemented
Promote a positive working environment by developing a positive team spirit
Conduct Guest Services training for Front Office colleagues, including introduction training, ongoing training, and maintaining all training records
To complete spot checks to ensure team members are adhering to hotel policies and procedures

Service Supervisor Resume Examples & Samples

The ability to meet the physical requirements of the position
High School diploma, GED, or Military Service, preferred
The ability to demonstrate a strong customer service orientation, preferred
Self-motivation and be driven to work in an environment that relies on teamwork to meet goals
A positive attitude, along with ambition, organization and service spirit

Service Supervisor Resume Examples & Samples

Responsible for the direction, supervision, scheduling, coordination, and completion of all Service and Inspections on a timely basis to include all product lines: Extinguisher, Emergency Lights, Kitchen Hood, Exhaust Cleaning, Gas Systems, and Training
Responsible for the supervision, scheduling and coordination and motivation of all employee service personnel and work coordination/completion for franchise based service personnel
Driving Profitable Growth- Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing service business work through-put
Customer Satisfaction- Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service
Productivity Improvement- Responsible for reassigning late or high visibility work to other employee or franchise technicians to ensure the work is completed on schedule and to FireMaster quality standards
ERP System - Responsible to run reports, track metrics such as order completion rates and late order statistics, to measure, monitor, and affect improvement in district financial results
Provide the business with timely and accurate forecasts identifying both risk and opportunity
Liaise and collaborate with other business supervisors , managers and sales staff and to build strong relationships and continually improve the quality of sales and service delivered
Actively supervise and direct reports including, Technical and administrative staff and outside resources
Manage and implement process/contract adjustments with customers in a timely manner and in conjunction with business objectives
Safety Compliance- Ensure that all employees and franchise owners comply with corporate safety programs
Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with franchisees and customers
Ability to motivate and lead a team
Demonstrated ability to effectively manage planned/unplanned workloads
Demonstrated to identify and resolve customer needs in a timely manner
Great organization and follow-up skills
College Degree in a Business or an Engineering discipline a plus
Proficient with Microsoft Office, as well as, business computer systems
Must have a valid driver's license and a driving record that meets company requirements

Service Supervisor Resume Examples & Samples

Bachelor with a minimum qualification of chemistry graduate from a reputed institute
Experienced on HSE
Advanced MS office
Good command of both spoken and written English and Mandarin
Higher-level implementation capability on AN value
Strong interpersonal and communication skill internal & external
Good capability on organization and planning
Take the responsibility under pressure and change

Cleanroom Service Supervisor Resume Examples & Samples

Supervise activities surrounding the laboratory as well as personnel
Ensure compliance with current Standard Operating Procedures, cGMP’s, and personnel policies
Assist customer service and the Cleanroom Services Manager with client quote generation and review as necessary
Work with team members and under the direction of Cleanroom Services management to improve performance and client satisfaction

Service Supervisor Resume Examples & Samples

Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
A keen eye for detail
Previous experience in a target driven role
To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To obtain and process payments according to Inchcape policy
To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
To maintain accurate customer records on Kerridge & Dialog
Help deliver balance scorecard results for department to meet Manufacturers expectations
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible

Service Supervisor Resume Examples & Samples

Schedule and perform final inspections after a customer's new home settlement
Reply to incoming customer calls within 24 hours and provide prompt resolution of customer concerns
Review service issues related to production technique and products, providing recommendations for improvement when appropriate
Provide status updates to division management team weekly
Assist Service Manager in training and directing newly promoted service supervisors
2+ years of prior experience in construction

Phlebotomy Service Supervisor Resume Examples & Samples

Plans work of phlebotomy service to ensure service fulfills needs of hospital units served
Recommends to supervisor changes in unit operations and budget expenditures in order to provide increased phlebotomy service to hospital units
Supervises phlebotomy technicians and ancillary personnel with responsibility for their training and evaluation; effectively recommends the adjustment of employee grievances and disciplinary action
Works closely with medical and laboratory personnel in formulating, modifying, and implementing new phlebotomy procedures and policies
Tours hospital units to inspect techniques employed and quality of service provided by subordinates
Checks hospital units to ensure all needed specimens have been drawn by subordinates
Coordinates on-the-job training of subordinates covering policies, procedures and techniques applicable to phlebotomy; suggests ways of improving performance

Field Service Supervisor Resume Examples & Samples

Seven years of related work experience
Advanced understanding of HVAC, Security, Access Control, CCTV, or other building or electronic control systems
Proficiency in software applications including but not limited to, Microsoft Word, Access, Excel, and Visio
Intermediate-level industry product knowledge and outside vendor hardware knowledge
Advanced knowledge of service procedures and tactics relative to such areas as scheduling, project correspondence, documentation, timely notice of claims, subcontract negotiation and subcontract administration
Demonstrated knowledge of financial concepts and terms related to revenue, cost, gross margin and cash management
Demonstrated ability to develop, maintain and improve customer relationships and provide highest level of customer service
Excellent verbal and written communication skills including, but not limited to, the ability to relate technical terminology to Customers, listen effectively, persuade and influence decision-makers, and solicit input from others

Operations Service Supervisor Resume Examples & Samples

Supervises the activities and performance of all service Mechanics
Plans, organizes, directs and controls all service work and service project activities for assigned projects and/or service accounts. Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates. Also ensures T and M work is completed in an effective and profitable fashion
Plans and justifies manpower, staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned service work. Utilizes the Service agreement low GM improvement process, service tools, and assists in monthly forecasting
Ensures proper job management and cost control by reviewing service financial statements with mechanics. Maintains and improves booked margins for service agreements
Develops manpower schedules and loading to ensure contract completion and labor leveling. Maintains timely communications and harmonious relationships between solutions, service, and sales so that project completion and turnover to service can be coordinated to customer disruptions, to maximize our profitability and to insure a smooth transition to a service agreement
LI.GEP

Floor / Service Supervisor Resume Examples & Samples

Competitive rate of pay for the area
28 days paid holiday per year
20% discount on all food, drink and rooms in all Geronimo and Young's pubs and hotels
A career path that is not only well structured, but flexible and open to all
The chance to work with some fantastic, enthusiastic, mental and (if we do say so ourselves) good looking people

Field Service Supervisor Resume Examples & Samples

Willingness and skills to monitor and control the activities of the service staff and be able to deal with the stresses of managing the field staff
Have technical application knowledge of the different types of products that are sold and serviced by the Corporation
Establish and maintain customer relationships based on dependability and honesty
Ensure that long term customer relationships are created by providing value added services
Maintain relationships with customers by attending monthly meetings, providing support, information, and guidance; researching and recommending new opportunities for service improvements
Review schedules and customer requirements by coordinating service with customers and technicians to begin/complete service
Provide administrative assistance to customers
Responsible for effecting smooth communications and rapport between the customer and company personnel
Seeks guidance and direction as necessary for performance of duties
Maintain professional and technical knowledge by attending educational workshops, seminars, conferences, etc., as assigned by supervisor
Accomplish the duties and responsibilities while achieving the goals and objectives, which have been established for the staff of the Service Department
Keep the Program Manager for the PANYNJ aware of the status of the service staffs performance and needs on a regular basis
Identifying customer concerns, complaints, and issues and recommend appropriate solutions to the Program Manager for the PANYNJ for final resolution, then implement as required
Facilitate the continued growth and success of the Company by assuring that all employees in the Service Department meet or exceed established guidelines for standards of performance and quality
Provide written performance evaluations for each member of the Service Department at least once every twelve months
Ensure that effective working relationships are established and maintained within the Company and with the customer
Provide the necessary checks and balances that will identify any discrepancies in the operation and performance of assigned duties
Coordinate and oversee the scheduling activities of the field service staff in a manner that makes the most cost-effective use of their time and talents. Schedule overtime or changes in schedules, as needed. Ensure on time installation and proper sequencing of customer orders
Continually solve challenges in the service staff as they arise. Function as a troubleshooter for all key individuals. Resolve all potential problem areas before they can have a negative effect on the Company
Serve as a role model for all service staff personnel through enthusiasm, commitment, and the willingness to do whatever it takes to make things work
Ensure the quality of all products, systems, installations and other work performed by the Field Service Department
Ensure effective scheduling of the field service staff to maximize efficiency while providing on time, quality service to the customer. Prioritize all needs and minimize the labor hours used to complete tasks. Select qualified personnel and proper equipment for each job. Provide direction to service staff to effect the successful completion of assigned tasks
Provide technical assistance to the customer, operations staff and other employees as required
Delegate responsibilities and accountability to appropriate personnel in a manner to ensure that there is adequate understanding and control, which is maintained by the service staff supervisor
Ensure that all work orders, warranty work and service acknowledgements are properly scheduled, managed, and completed
Follow up and ensure that all vacation, sick, and other absences are properly documented and reported to the payroll and Human Resources Department
Recommend and implement training programs for all service staff employees in the proper and safe performance of their jobs, in Company policies, procedures and employee work rules, and any specific product or industry related training that is necessary to remain competitive in the Companys markets
Check work-in-progress to ensure that waste and rework is held to a minimum. This should also consider safety and productivity. Provide quality assurance through spot-checking of work, ability of employees, and equipment to function properly
Conduct divisional service meetings, ensure participation and attendance, with documentation of results, accompanied by an appropriate agenda
Associates Degree in Electronics Technology and/or college level courses in Operations Management is preferred

Service Supervisor, Hornbacher s Resume Examples & Samples

Greet, Offer and Thank customers
Perform price checks
Monitor and ensure prompt, courteous, and accurate customer relations

Senior Service Supervisor Resume Examples & Samples

Reach optimal customer satisfaction by achieving work in accordance with customer requirements, within timing and budget
People management of a team of 20-30 direct reports to keep them motivated, trained and recognized
Use Service Management System tools and processes to ensure resources are effectively managed in terms of forecasting, planning, controlling and evaluating the work of the department
Keep current quality and operating procedures alive and updated
Adherence to Health and Safety procedures
Reach objectives in terms of contract retention, escalations, margin and working capital
Control profitability of the contracts
Maximize utilization of field employees
Identify possibilities for equipment replacement, contract extensions and maximize margin on Spot
Identifying and take corrective actions to improve Poor Performing Contracts
Develop the Escalation Plan for contracts
Provide accurate input to forecasts for Monthly Finance Reviews
Commercial responsibilities
Manage assigned contracts to the level required by the customer to reach full customers satisfaction while protecting Honeywell interests
Foster the contract business growth
Develop a long-term trust relationship with customers
Working with the CCA schedule meetings with customers to understand their needs, assess their current level of satisfaction and foresee any risk of contract cancellation and to identify any possibility of contract extensions or escalations
Provide Work Order Summaries to customers during visits
Assist in the study of projects for contractual customers
Coordinate planning correction for maintenance
Optimize the use of resources on Team
Process all overdue receivables and invoice disputes in a timely manner
People Management responsibilities
Daily management of up to 20 direct reports
Set the direction
Foster Teamwork
Develop competencies of direct reports
Ensure effective communication processes in place
Coach and control activities of Service Technicians/Fitters
Prepare and conduct annual performance appraisals
Identify development needs, establish training plans and follow-up training organization
Foster on-the-job training and self-learning
Keep Competency Skills Matrix up-to-date
Propose appropriate merit increase and recognition initiatives
Recognize and stimulate the mindset for work well done and customer-care attitude among direct reports
Organize regular Team Meetings
Select, hire and ensure talent pipeline of Service Technicians/Fitters
Coach and mentor new hires
Set goals and objectives in line with AOP and Service LOB
Ensure relevant information is cascaded down the organization
Develop and manage technician performance plans
Ensure technicians are managed by skill competency and skill training is managed to deliver contractual and legal requirements
Ensure all Service Technicians/Fitter are HSE compliant
Organize workload of your team
Utilize Service Management System effectively
Develop individual Spot Plans for techs/Fitters
Develop Spending Plans for contracts
Manage and approve all overtime requests - Ensure all planned overtime is targeted
Utilize Service Management System to
Forecast resource requirements in compliance with contract requirements
Plan Monthly maintenance schedules taking account of specific circumstances such as holidays, training etc
Review implementation of Monthly Plan
Implement corrective action to ensure maintenance schedules are met
Forecast resource requirement for non-PM work activities based on SPOT/MBT/Extra Work/Project Support targets
Update all contract PM's and Work Groups
Achieve monthly service metric targets
Change Management Responsibilities
Foster change and progress mindset
Challenge the status quo
Utilize HOS to drive change
Launch and support initiatives to increase productivity and develop positive attitude of Service Technicians
Influence positively employees to change current practices and processes
Foster best practice sharing within team
Participate actively to local deployment of Honeywell initiatives (SMS, HOS, etc)
Keep current quality and operating procedures respected and updated
Work with HOS to identify key focus areas for improvement
Take on additional tasks to effectively manage the service business
Technical Responsibilities
Control the quality of the work done by direct reports by going on site
Ensure site plans are maintained and site audits are conducted to plan
Ensure commercial correspondence and reporting
Approve tool requests and ensure follow-up with Operations Manager
Answer letters of customers
Provide timely and accurate reporting to Operations Manager
Trade or College Diploma or University Degree
3+ years of experience preferably in one of the following areas: HVAC, electrical, building automation & controls, facilities management, plumbing or construction management
Experience with Microsoft Office Suite (Word, Excel), and CRM systems
Ability to lead technical field resources in a unionized environment. Excellent leadership and motivation capabilities
Ability to work as a member of the Branch Leadership Team
Good organizational skills and flexibility regarding resource management
Ability to overcome conflicting priorities and still keep progressing towards set objectives

Service Supervisor Resume Examples & Samples

Service Delivery - Manage a team of trained Fire Alarm & Security service technicians and inspectors
Customer Satisfaction - Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations
Productivity Improvement - Determine fair and manageable work assignments for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Manage the "24/7 on-call services program" to ensure the answering service is supported by a technician with customer issues and problem solving. Review and approve staff time sheets and requests for time off
Safety Compliance- Ensure that employees comply with corporate safety programs and that employee safety training is complete and up-to-date. Complete accident investigations as required by the EHS policies. Complete monthly job site inspections as required. Ensure complete understanding of company policies and review with employees to promote understanding and compliance. Perform additional duties as required
Strong, positive leadership skills. Action oriented
NICET II Fire Alarm certification a plus
Understanding of P&L components and relationships
Proficient with MS Office as well as online systems. Knowledge of Oracle a plus
Proficient in smart phone technology and applications
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
Ability to work flexible hours including weekends to meet customer requirements
Overnight travel may be required
Possess a valid driver’s license and driving record that meets company requirements
Able to pass a pre-employment background and drug test
Retain any licenses that are required by National, State and Local codes

Service Supervisor Harrison REQ Resume Examples & Samples

High School diploma
Minimum 3 years' relevant work experience
Must obtain an acceptable score on the First Line Supervisor's Test (FLST) unless presently an internal employee directly supervising (i.e. responsible for performance review) blue collar, operating department/represented associates for a minimum of 12 continuous months. For those who have previously taken and received an acceptable score on the FLST but who are not presently and directly supervising represented associates, test results will be valid for a maximum period of two years from the date the test was taken
Knowledge of the Company/Union Bargaining agreement
Must possess and maintain a valid driver's license
Mechanical skills, knowledge of HVAC and Energy Consuming Equipment

Service Supervisor Resume Examples & Samples

Service Cross Functional Knowledge - Basic understanding of the service processes, both retail and service support. Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should have experience in field investigation of product failure. User should understand diagnostic procedures and how our product is serviced in the field
Analyze Issues - Some knowledge or awareness of how to analyze issues. Demonstrates basic analysis of issues and some application of logic and problem solving skills. Identifies the connection between different issues and problems
Manage Execution - Some knowledge or awareness about how to manage execution. Limited evidence of structured approaches to managing execution
Focus on Customer Needs - Basic understanding of customers

Service Supervisor Resume Examples & Samples

All field training including but not limited to safety and new product
Quality assurance to Delta Beckwith and the customer
Route control and scheduling
Improving efficiencies, safety, callback rates, and technical support

Transformer Field Service Supervisor Resume Examples & Samples

Maintain awareness of new developments and technologies. Review equipment capabilities, methods and processes and recommend feasibility of utilizing alternative measures or equipment to reduce costs, and improve quality. Propose to customers ways to optimize their operations while increasing the Company's business by such means as utilizing more efficient, state-of-the-art equipment
High School Diploma or GED and 5 years of professional work experience
High School Diploma or GED and 7 years of professional work experience
Associates Degree and 5 years of Transformer testing experience
Thorough knowledge of field service operations and transformer field testing
Must have a valid drivers license
Candidates must already have a work authorization that would permit them to work for ABB in the US

Sign on Bonus Service Supervisor Resume Examples & Samples

Maximize routing schedules for technicians
Groom technicians for career advancement
Up-sell other products/services and earn extra commission!
Learn new methods and technologies for pest control

Field Service Supervisor Resume Examples & Samples

Responsible for safety of self and others including reporting of all work related injuries, near misses, equipment damage and unsafe acts as soon as practicable to supervisor or senior Specialist
Develop Team by conducting field audits and hands-on training courses
Monitor competency scores for techs, and schedule jobs accordingly for those that are deemed competent
Dispatch role on a scheduled basis - Take calls from customer and Sales, schedule jobs accordingly
Lead for general valve repair and service, basic wellhead installations, lubricators and side entry
Crew lead for disassembly, inspection, repair and pressure testing of wellhead equipment, including final sign-off for pressure testing
Verify equipment is ready for the field, check against paperwork
Interfaces with customers to provide product advice and determine customer needs to be forwarded to the Customer Services Coordinator
Identify the need for equipment and service tools, and communicate those needs to FSM
Maintain service technicians days-off schedule, communicate any gaps to FSM
Responsible for general SAP data processing and inquiries including researching bill of materials, identifying location references by functional location, checking stock availability, printing sales orders and confirming customer account credit approval
Help maintain cleanliness of service bay, and community tools
Specialist Senior experience, general assembly and service competencies
The job requires the ability to make independent judgments based on practice and previous experience
At this level the incumbent will typically have 6+ years of experience working with Cameron products, or 8+ years of related work experience from another company within the industry
Ability to visually differentiate valves and wellhead components
Strong mechanical aptitude and experience
Proficient with both SAP, and Microsoft Office
Demonstrated ability to provide professional customer service and support
Attention to detail regarding completion of field service tickets and strong ability to resolve customer concerns efficiently regarding billed hours
Strong understanding of product function and advantages of specific products given customer application
Customer contact includes upselling and technical advice on possible solutions to product efficiency

Field Service Supervisor Resume Examples & Samples

Supervises employees who install, service, and repair equipment and machinery
Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality
Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers
Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels
Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means
Intermediate level of relevant work experience, including team leadership experience, required
Experience using QSSA Field Aware as a field user or supervisor
Prior field service experience as a technician or supervisor
Strong understanding and application of work prioritization (scheduling/rescheduling) techniques to maximize effectiveness of field technicians while taking into account customer needs and high priority work; i.e., emergency down and life safety events

Service Supervisor Resume Examples & Samples

Solicit customers calling into the location, and assigned accounts, by phone to promote various parts marketing activities
Determine the availability of parts to best serve customer demands and coordinate the logistics of orders
Field incoming calls from outside customers and department salespeople
Set up orders for daily shipment, delivery, or pick-up at appropriate location
Make sure all external and internal requests for parts are billed on a parts ticket
Keep orderly records of all orders and special order parts
Communicate with assigned warehouse personnel to facilitate the speedy delivery of orders to customers
Participate in maintaining a lost sales tracking program
Two years' parts counter or parts phone room experience; or equivalent combination of education and experience
Proficiency in researching parts in multiple OEM systems preferred

Service Supervisor Resume Examples & Samples

To produce maximum profitability, maximum efficiency, and to give a first class service to the customer (internal or external).This to be done in the most cost efficient and effective manner
To effectively supervise the Service Co-ordinator, Engineers and administrative staff in the execution of their duties and to carry out, or assist in carrying out, staff / engineer appraisals when required
To generate the maximum co-operation from the engineers and to advise the Depot manager of any matter requiring disciplinary action other than the day to day issues involved in man management
To ensure that all company service vehicles are operated according to Company procedure, and are kept clean, tidy and serviceable at all times and to ensure that the van operated by the Supervisor is available for Company use during working hours, holidays and extended periods of sickness
To ensure that all Health and Safety, COSSH, Lifting and Handling regulations are actively adhered to. To assist in the preparation of Risk Assessments, and Method Statements when required
To assist whenever necessary in the administration of the Depot service department and to contribute to the smooth running of the Depot in whatever way is deemed necessary
To ensure Apprentices have correct supervision, mentoring and practical experience to enable their development
Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care
Man management skills including strong personal credibility
Honest, reliable, trustworthy, good time keeper
Ability to communicate at all levels
Formal apprenticeship in Construction Plant or similar or proven experience
Any formal qualification i.e. ILM, NVQ, City and Guilds, etc
IOSH Managing Safely

Depot Service Supervisor Resume Examples & Samples

Strong Interpersonal and Communication skills
Must be a true professional at all times. Team orientated, positive attitude and motivator
Ability to adapt
Able to travel 25% of the time
High school diploma, college or military equivalent training experience preferred
3 + years of prior electronics service experience is preferred

Senior Service Supervisor Resume Examples & Samples

Responsible for the performance and development of your service team in the GTA
Lead the Service Team; providing leadership to achieve maximum profitability and growth in line with HBS vision and strategic objectives
As the FSS, coordinate activities with other functions and across regions to achieve overall business results
Establishing and owning the plans and strategies aimed at achieving optimum service compliance as stated in the service agreements
Recruit, train, appraise, motivate and set standards of job performance for the individuals within your team
Responsible for the strategy and execution of the service plan in the GTA
Responsible for achieving AOP (Annual Operating Plan) numbers in the GTA
Responsible for assigning technicians and mechanics their labour load commitments
Leadership and mentoring throughout the organization
Accurate forecast of orders and growth opportunities
Creating a culture of accountability and supports the “One Team” model
Strong coaching and influencing skills; ability to work in a highly matrixed organization
Motivate your service team to achieve bottom line results
Manage and direct resources towards meeting clearly articulated account and growth objectives
Effectively communicate, and plan your service commitments to your customer base
2 years experience in a leadership role
Experience with unionized labour is an asset
Experience building successful service team

100

Power Generation Service Supervisor Resume Examples & Samples

Claims Management System - Awareness of the Claims Management Systems. Also has some knowledge of Cummins products and their respective warranty coverage's. Familiarization with the Warranty Administration Manual, campaigns, Temporary Repair Practices, and warranty alerts
Understand and model Cummins values
Ability to manage a diverse team
Ability to work in a fast-paced and ever-changing environment
Lead by example; encourage input and creative thinking
Technical trade school degree or equivalent education, or equivalent experience required

101

Field Service Supervisor Resume Examples & Samples

Supervises field technicians and service administration support staff
Provides coaching and feedback to direct reports
Utilized tools provided to develop and manage talent
Provide first level of support for technicians requiring assistance and escalate technical support needs for resolution when needed
Consistently demonstrate leadership behavior
Demonstrated ability to interact professionally with both internal and external stakeholders
Ability to multitask and deliver on key performance indicators (KPIs)
Consistently demonstrate ability to communicate effectively, both orally and electronically

102

Service Supervisor Resume Examples & Samples

Supervise the front end functions to ensure positive customer relations and accurate, prompt checkout
Position is responsible for providing effective training, development and work direction for department associates
Position requires the ability to encourage individual and group effort toward department objectives, on-going customer interaction, providing prompt, courteous and accurate service, judgment/decision making, social skills/verbal interaction, reading, writing, math, computer skills, register/scanner operation, reading, light lifting, and standing
Position functions and work hours may vary according to business needs

103

Field Service Supervisor Resume Examples & Samples

Co-ordinate and supervise Field Service activities and repairs of GE Oil & Gas Pressure Control Wellhead equipment, including ad-hoc repair works to client equipment as and when requested by GE Oil and Gas Pressure Control
Oversee the maintenance of tools, vehicle inventory and vehicle safety equipment, and ensure all company vehicles are in a clean and tidy condition in readiness for Field Service use
Ensure that all employees follow GE Oil and Gas Pressure Control and Client job procedures
Oversee the facility, inventory of stock and movements in accordance with GE Oil and Gas Pressure Control guidelines inclusive of spare parts stock in company vehicles
Liaise with customers and other contractors/sub-contractors regarding Field Service work
Prepare Field Service documentation and ensure procedures and JSAs are carried out for all jobs
Ensure that Field Service reports are completed and reviewed for correctness in a professional and timely manner in accordance with GE Oil and Gas Pressure Control processes and client time frames
Oversee and co-ordinate general assembly/testing of wellhead assemblies as directed and ensure adherence to assembly and test procedures set out by GE Oil and Gas pressure Control
Perform any additional or special tasks as requested by the Queensland Service Manager and/or Senior GE Oil and Gas Pressure Control personnel
Highlight and demonstrate a full understanding of GE Oil and Gas Pressure Control EHS and QMS Procedures; and
Conduct both Company and customer training as required
Ability to understand and implement mechanical drawings
Experience in the installation and repair of flanged well head systems
Able to confidently run and set , casing slips, and various types of hangers
Field repairs to gate valves, and other misc. well head equipment
Working knowledge of RB2 Lubricator – set and unsetting of BPV/TWC
Working Knowledge of VR plug removal tool
Understanding and use of 10k Pressure testing pump unit
Reasonable written and verbal communication
To exercise reasonable care for their own health, safety and welfare and that of others
Follow safety rules, first aid and emergency response procedures
Promptly report any hazard, incident/injury or ‘near miss’ to their Leader
Use any equipment provided for health and safety purposes, e.g. Personal Protective Equipment
Cooperate with any actions taken by their employer to comply with the act and regulations
Must not intentionally or recklessly interfere with or misuse anything provided at the workplace in the interests of health, safety and welfare

104

Custoemr Service Supervisor Resume Examples & Samples

Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers with excellent customer service
Actively manage work flow on the front end, manage customer flow, and report performance and policy issues to the Team Leader and Associate Team Leader
Communicate and maintain Team Member safety and security standards
Oversee team and resolve difficult customer situations
Excellent communication skills and willingness to work as part of a team
Extensive knowledge of Front End Team procedures and policies
Team Building
Employee Relations

105

Senior Service Supervisor REQ Resume Examples & Samples

7 years relevant professional work experience
3 years supervisory experience as a first line supervisor
3 years' experience in labor relations negotiations and knowledge of the Company/Union agreement

106

Field Service Supervisor Resume Examples & Samples

All levels of experience considered for various positions, and a strong work ethic required
Excellent Customer Relations skills are a must
High School diploma required
Computer networking experience required
Mechanical background required
Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications
Interpersonal skills and strong customer communication skills
A relatively high level of analytical ability to identify solutions to human, technical, or administrative problems
Valid driver's license, insurable driving record, and own vehicle
Perform assigned service calls
Teach technicians proper troubleshooting techniques
Serve as a mentor to fellow technicians
Assist team members in troubleshooting difficult problems
Work with management in achieving all benchmarks
Perform quality and accountability inspections when instructed
Be the "go to" technician

107

Instant Service Supervisor Resume Examples & Samples

Has 1 year experience in a similar capacity in the hospitality industry
Has excellent interpersonal and communication skills
Is meticulous and has eye for details
Is able to prioritise tasks and see tight timelines as a challenge
Is able to work on a rotating roster

108

Technical Service Supervisor Resume Examples & Samples

Direct and Supervise Automation Technicians at various Health Care sites across the London region
Main point of contact and responsibility between Honeywell and London Health Science Centre (LHSC) - Coordinators and Director
Key contact at other health care facilities with respect to automation
Collaborating with the Honeywell Account Manager to ensure Health Care staff is communicated with at regular intervals (quarterly reviews - LHSC) to ensure regular performance of the contract is communicated
Develop, implement and maintain an effective and efficient comprehensive technical services program which meets the contract performance objectives both from a reactive and proactive standpoint
Ensures optimum performance of installed systems and resolves system problems with appropriate personnel to meet contract performance objectives (reactive)
Work with account manager and Health Care Site personnel to develop an ongoing account plan that includes energy saving ideas and opportunities, assist in midterm and long term capital planning
Provide solutions and detailed costing on savings opportunities throughout the duration of the contract
Regular communication with the various Health Care site coordinators on the current state of affairs
Provide reports for on-going performance and proactive opportunities to the customer, maintains reporting systems that provide accurate, timely and pertinent information on contract performance
Review M&V reports to analyze utility consumption and costs and initiates action plans accordingly (proactive)
Direct, supervise onsite Honeywell employees by providing training, prioritizing, vacation and breakdown coverage, job definition and standards of performance resulting in increased productivity and adherence to contract performance objectives
Act as a liaison between LHSC facilities and Honeywell install group during projects
Responsible to ensure the smooth transition of construction/install projects onto the Honeywell service agreement
Support and incorporate a continuous quality improvement philosophy that encourages innovation, cooperation and teamwork
Provide and or coordinate customer training on Honeywell systems as per the contract
Oversee hardware refreshes, controller programming, maintain library and ensure kept in a current state
Oversee and interact directly with the staff on the Critical point monitoring system at LHSC
Engineering Degree or Technologist Diploma or Trade
Minimum 5 years experience HVAC and automation controls
Self motivated individual with good communication and interpersonal skills and the ability to recognize and sell system enhancements
Experience in a supervisor role

109

Service Supervisor Northport Hornbacher s Resume Examples & Samples

Greet, Offer, & Thank all customers
Ability to show customers where products are located
Training and development of associates
Recognizing coaching opportunities and utilizing skills to encourage growth
Recognizing problems and the ability to solve them creatively and independently
1-2 years supervisory experience preferred
Must be able to work a variety of shifts; including nights, weekends, & holidays

110

Field Service Supervisor Resume Examples & Samples

Participate in estimate review process prior to jobs or contracts being quoted to ensure labour estimates are correct and that the work is achievable from a technical perspective. Ensure that subcontracts, where applicable, are complete and documented
Participate in risk review (per Honeywell policy)
Actively discourage silo mentalities and attitudes
Be the change management leader for team and aggressively implement agreed to initiatives
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
Where applicable, ensure fire and security industry codes and standards are upheld
Ensure local statutory requirements are upheld
Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service hand held tool and all work orders and dispatching is delivered through the Service Management System and GCCC

111

Prepared Foods Service Supervisor Resume Examples & Samples

Experience in food service
Understand, recognize and implement the company values; striving to make a difference by empowering employees and promoting high standards and excellence in all areas (Who We Are)
Use performance and career development tools to manage and develop others,working with employees to set and achieve individual and department goals
Practice proper planning and staffing techniques which include managing time and resources
Work towards continuous improvement to encourage change; find ways to increase profitability and productivity; and improve processes, products & customer service in the department(s)
Use data analysis, wisdom, experience, judgment, and past actions as well as input from other sources for decision making, always considering the impact on customers, sales and contribution (profit)
Control inventory levels and expenses such as payroll and shrink to impact bottom-line contribution(profit) for the department
Ability to multi-task and react to a variety of situations at one time
Practice proper orderingtechniques to complete orders by deadlines and participate in inventory process to ensure items are available to support merchandising programs and product promotions
Exhibit merchandising skills by attractively displaying products considering seasonality, cross-merchandising opportunities and corporate programs with the aim of educating and enticing customers
Assist with meal preparation and planningby providing customers with proper serving guidelines and recommending correct cooking techniques, helping to make great meals easy
Managerial/ supervisory experience

112

Service Supervisor Resume Examples & Samples

Develop a robust technical team by managing the recruitment, product training, development, and performance of the service technicians to ensure the team’s skills and experiences exceed customer expectations. Utilize of the skills matrix provided
Drive a pipeline of service quotes and proposals. Reduce the number of multiple service calls (“call backs”) by having the appropriate technician and the correct part on site the first time
Oversee the project management of high profile service jobs to ensure key milestones are completed on time and on budget
Make decisions and address customer needs in absence of Service & Operations (or Service) Manager
Requires minimum of five (5) years of equivalent technical experience; Technical degree desired
Experience managing or leading teams of hourly technicians, including remote employees,preferred
Strong communication, problem-solving, and coaching skills needed
Computer proficiency; ability to learn internal software programs

113

Service Supervisor Resume Examples & Samples

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes The United Family's philosophy of personalized service
Performs other necessary and required duties as directed or required
High School diploma preferred
Ability to operate cash register, scale and other point of sales equipment. Ability to troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers
Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures
Ability to function as a team member and get along with others
Ability to accept supervisory coaching related to performance manuals and implements the direction in performance of daily duties

114

Service Supervisor Resume Examples & Samples

Associates Degree in a business or engineering discipline or equivalent work experience
NICET II certification; Water based as well as Fire Alarm
Ability to oversee sales activities

115

Service Supervisor Resume Examples & Samples

Supervise and coordinate the daily work of the Service Coordinators
Handle escalated service issues/calls
Evaluate service issues to determine if warranty or chargeable
Ensure departmental goals are met

116

Road Service Supervisor Resume Examples & Samples

Review and approve service department payroll
Ensure that all shop safety rules and procedures are carried out
Ensure that all shop tools and equipment are properly maintained and accounted for. Initiate needed repairs or replacement of tools.Request additional tools required to ensure highly productive and quality work
Hire, dismiss, and review all service department personnel subject to approval by senior management and the local Operations Manager
Ensure that service trucks are properly maintained and in good working order
Ensure compliance with the company tool program
Make sales calls with the Operations Manager and sales reps to obtain potential customers, as well as current users or sellers of Cummins products to promote business and retain customers
Resolve internal disputes
Control disposal of waste products for branch (e.g. anti-freeze)
Assist with the development of annual plans for the service department and measure performance against the plans on a monthly basis
Cummins focuses strongly upon safety in all aspects of our operations. The successful candidate must likewise consider safety as paramount and demonstrate a substantial awareness of work place safety and environmental knowledge
Creates, maintains and promotes a safe clean workplace
Extensive knowledge of all Cummins products
7-10 years experience in engine, power generation or electrical mechanics
Willingness and confidence to be active in increasing customer contacts
Ability to travel to customer’s offices and facilities

117

Service Supervisor, nd Shift Resume Examples & Samples

Maintain acceptable efficiency and recovery rates
Maintain service department in a way to project total quality and customer-led mindset
Promote the overall appearance of the service facility by maintaining a clean and orderly service department. Develop a sense of professionalism in the service department
Delegate authority to competent service personnel to carry on the service department’s work in an efficient and productive manner
Plan shop workload in cooperation with other departments affected to assure prompt completion of service work
Ensure that all shop tools and equipment are properly maintained and accounted for. Initiate needed repairs or replacement of tools Request additional tools required to ensure highly productive and quality work
Ensure that all service programs, policies and processes are carried out by all service personnel
Oversee and schedule training for all service department personnel
Approve policy claims
Resolve customer disputes in connection with either factory or distributorship warranties
High school diploma or equivalent required. Bachelor’s degree preferred
Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others
Must possess superior interpersonal and customer relation skills
Must have knowledge and ability to operate computer in service functions
Must have extensive understanding and knowledge of warranty and service programs available for Cummins products

118

Senior Service Supervisor Resume Examples & Samples

Ensure timely and cost-effective start-up of maintenance contracts, and efficient and timely installation of jobs, providing maintenance according to contract requirements, and ensuring customer concerns/complaints are resolved in a timely manner
Implement corrective actions to ensure costs are consistent with financial plans
Responsible for negotiating subcontract agreements as required, and serving as a primary contact
Utilize the Service Management Systems (SMS) and contract Labor Loading Process to establish an effective work plan which maximizes the capabilities of each team member and provide prompt customer service and ensure that requirements and commitments of each contract are met
Minimum 3 years' experience working with HVAC, fire alarm, security, electronic and mechanical systems
Minimum two years' experience working with MS Office products
Two Year Technical Degree
Demonstrated ability to manage contracts and jobs
Primary orientation towards process/systems, speed, cost, quality, customer value creation and results
Cognitive skills, Analytical and Problem Solving skills, as well as the ability to provide sound reliable judgment in complex situations
Excellent Communication skills
Operational planning and execution skills
Leadership skills; including conflict resolution; ability to motivate; build high performance and cross functional teams. Encourage accountability; ability to foster learning; highly developed communication skills
·Interpersonal skills; including ability to quickly establish and maintain rapport at all levels
Ability to work collaboratively in a matrix driven team environment and a win-win orientation
Four Year Technical Degree

119

Floor / Service Supervisor Resume Examples & Samples

Taking charge of a busy dinner service, leading the restaurant team with a positive and collected attitude that will drive the service forward
Being able to handle minor customer complaints in the absence of the manager in a professional and polite manner
Basic cash handling, smooth food service and maintaining high standards of FOH cleanliness
Supervise and improve staff training in the restaurant, and work with the bar team and management to improve service operations
Must be available to work evenings, weekends and split shifts
At least 2 years waiter experience with 1 year of that as a supervisor

120

Field Service Supervisor Resume Examples & Samples

Education/Experience:Bachelor’s degree with two years related experience; associate’s degree with four years related experience; or high school diploma with ten years related experience; or equivalent combination of education and experience
Language:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Mathmatical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Computer Skills:To perform this job successfully, an individual should have knowledge of internet, spreadsheet, and word processing software
Physical Requirements:The employee must occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Specific vision abilities required by this job include close, distance, peripheral vision, depth perception and ability to adjust focus
Work Environment:The noise level in the work environment is usually loud. Personal protective equipment (PPE) Will be required, including safety glasses and steel-toed shoes, and ear plugs FR clothing

121

Field Service Supervisor Resume Examples & Samples

B.tech/Diploma with 4-5 years of experience in Building Automation industry with minimum 3 years experience in handling after market support. ( Service portfolio). Preferably in Automation field
Experience of handling quick turn projects, project planning and overall understanding of Project
Required : Technical knowledge of Project execution and servicing knowledge for HVAC / BMS / IBMS / FAS / Access Systems / CCTV

122

Area Service Supervisor Resume Examples & Samples

Use KPIs to monitor team and individual performance and take action as appropriate to share successes, address shortfalls and make improvements
Optimize manpower availability through control and approval of holiday requests and management of absence against capacity requirements
Participate in the selection of new Service Technicians
Together with Customer Manager perform face to face customer contact
Support planning to ensure resources available at all times. Have regular meeting with planner to ensure plans are on target
Bachelors degree in Electrical or Mechanical Engineering
Strong skills in business understanding and information / data analysis
Excellent organization and interpersonal skills
Excellent oral and written communication skills in English, Spanish is a plus
At least 3 years industry applicable experience managing teams with minimum 10 employees

123

Operations Service Supervisor Resume Examples & Samples

Provides technical support, expertise, leadership and accountability for service projects, service agreements, and/or T&M work in assigned geographic area or location
Plans, organizes, directs and controls all service work and service project activities for assigned projects and/or service accounts. Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates. Also ensures T&M work is completed in an effective and profitable fashion. Supervises client service activities including service project work, material ordering, shipping, service agreement labor plans, customer satisfaction and service accounts receivable
Ensures proper job management and cost control by reviewing service financial statements with client service team. Maintains and improves booked margins for service agreements
2+years experience in Service Operations, Engineering or Project Management

124

Service Supervisor Resume Examples & Samples

Seeking individual to actively manage customer relationships, creating solutions for customer issues and influence customer preference to actively grow the business
Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems
Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution

125

Ground Service Supervisor Resume Examples & Samples

Working with the senior team to maintain and enhance appropriate, effective safety & security systems, risk assessments, periodical inspections & audits, operational training programs, planning, operational processes and service delivery
Regularly interacts with customers to promote the station and to measure the level of customer satisfaction. Uses customer feedback to constantly develop and improve capabilities and processes
Coordinate between each assigned carrier to insure that service for cargo and baggage meet the needs of the carrier to ensure on time schedules are met
Monitors and assesses all ground handling functions and ensures workers and equipment are available when and where they are needed
Implementation of the company policies and procedures, promoting sound safety, security and people management practice
Investigates causes of accidents and recommends safety measures for preventing further occurrences
Promoting and driving a ‘safety first’ culture through all levels of the organisation
Ensure the business unit remains fully compliant with internal standards and all relevant industry, regulatory and state legislated requirements
Safety and security is the responsibility of each employee
Possess/maintain a valid driver's license and other Airport required identification/seals or authorizations
Strong communication and interpersonal skills, balanced with a high level of confidence to influence and present at all levels
Interpersonal skills: Independence, decisiveness and the ability to work accurately and independent of immediate support. Able to influence, engage and motivate at all levels
Flexible, determined to succeed and self-motivated

126

Field Service Supervisor Resume Examples & Samples

Provides the necessary customer training in accordance with the contract to ensure clear understanding and smooth operations of Honeywell’s hardware and software. Ensures that the customer is aware of all the operational features of their system
Responsible for planning, forecasting and monitoring labor, equipment, materials, and subcontracting costs. Implements corrective actions to ensure costs are consistent with branch financial costs plans. Responsible for negotiating subcontract agreements as required, and serves as primary contact
Supervises service personnel and subcontracting, and provides the technical expertise necessary to ensure that SOPT and BOB service is delivered to meet customer’s needs, maintenance is performed according to contract, contract emergencies are responded to immediately, and small retrofit jobs are completed in a timely manner
Maintains positive employee relations and maximum productivity by fostering open communication, by providing regular performance feedback, by conducting career development discussions with reports and helps build development plans, and by implementing an annual individual / team goal setting process
Supports the Sales Department by assisting with job site surveys, reviewing estimates for accuracy, participating in sales promotion programs, and providing technical training and guidance. Participates in the Estimate Review Process as required
Contributes to accident and illness prevention by ensuring that safe work practices are implemented, and that the work environment is safe; provides safety training as necessary
Builds effective teams committed to organizational goals; fosters collaboration among team members and among teams; uses teams to address relevant issues
Selects and develops an effective service staff capable of implementing all levels of control technology by ensuring that personnel are well trained, evaluated and compensated fairly, and supervised consistent with HBS best practices
3 years of technical experience (HVAC, Fire Alarm, Security, and/or IT)
3 years of supervisory or leadership experience
BS degree in a technical/management discipline

127

Service Supervisor Resume Examples & Samples

Plans and executes logistics for delivery of service including review of equipment, supplies, personnel and customer specifications in preparation for scheduled jobs
Reviews and approves of daily work plans
Supervises daily field operations for assigned team and ensures quality service delivery to meet customer needs including service that is on time, safe and efficient
Full enforcement related to all company policies, procedures, and directives
Experience in related oil field rig operations experience required
Thorough knowledge of rig safety regulations and safety issues

128

Service Supervisor Resume Examples & Samples

Qualified candidates may substitute a combination of education and work experience listed as High School Diploma, GED, Associate degree or technical college education plus ten
(10) or more years of directly related work experience
Prior supervisory experience highly preferred
Ability to deal and communicate effectively with subordinate employees, outside vendors and customers
Must possess valid commercial driver’s license and meet all qualifications defined in Motor Vehicle Policy

129

Senior Service Supervisor Resume Examples & Samples

Plans and executes logistics for delivery of service including review of equipment, supplies, personnel and customer specifications in preparation for scheduled jobs, most often for multiple pieces of equipment
Supervises daily field operations for assigned teams and ensures quality service delivery to meet customer needs including service that is on time, safe and efficient
May provide time estimates, cost and labor for purposes of job requisitions or quotes
Resolution of issues and problems that occur on job sites and escalation of issues to Service Manager as appropriate
Accountable for full compliance of the safety management system on job worksites; including understanding and implementing any agreed upon customer requirements, incident reporting, work-plan/JSA, SWAT and all other pertinent policies and procedures
Assists Service Manager or Area Director with selecting, hiring, motivating, coaching, training, and evaluating employee performance
Provides information and reports as required by Service Manager or Area Director
May serve as senior operations support
Ability to deal and communicate effectively with subordinate employees, outside vendors

130

Field Service Supervisor Resume Examples & Samples

Responsible for the safety of self and others including reporting of all work related injuries, near misses, equipment damage and unsafe acts as soon as practicable to supervisor or senior technician
Advising customers on repair and replacement options and costs of standard products
Being a liaison between company sales, production, and engineering personnel and customers on product and product installation issues including, but not limited to, job procedures, spare parts, and fit and function
Bachelor in Business Management
Class A CDL

131

Field Service Supervisor Resume Examples & Samples

May cover a single tool in a geographic region or multiple tools in a single customer facility
Supervises the day to day activities of assigned field service engineers ensuring appropriate customer support
Assigns activities of individual field engineers and provides technical assistance as needed including equipment repair and maintenance, parts ordering and tracking, etc
Defines performance objectives of individual field engineers and conducts formal performance evaluations as scheduled and informal counseling as needed
Meets with customers and engineers regularly and as needed to identify and resolve any issues or ongoing concerns
Reviews, approves and follows up on status reports, Iraishos, time sheets, etc
Conducts job applicant interviews and may make hire decisions
Ensure employees get proper training as available for assigned equipment
Participates in the maintenance, repair, and installation of equipment as needed or assigned
Intercedes between engineer and administrative offices, factory, or customer as required
Maintains company vehicles, tools or other property and ensures subordinates do as well
Maintain an appropriate, professional disposition with customers and co-workers as the company's representative
Associates degree in electronics, engineering or other applicable field of study; Bachelors Degree in Engineering or Technology preferred
Five years of semiconductor manufacturing equipment industry
Prefer previous supervisory experience. Mechanical aptitude is required as well as an ability to use appropriate tools
Thorough understanding of technical issues involving the maintenance, repair and/or installation of company equipment and company procedures required as well
A Bachelors degree in a relevant engineering discipline may substitute for two years of semiconductor experience

132

Warranty Service Supervisor Resume Examples & Samples

Assist in planning, developing, administering and evaluating area(s) of responsibilities
Monitor team productivity daily
Monitor team members for schedule and attendance adherence
Manages service workflow including on-call and after-hours jobs, to align resources as needed for successful work completion
Consults with and obtains approval as necessary from Manager on matters of significance (i.e. performance, discipline, hire and termination)
Assist in recruiting and retaining qualified employees to maintain appropriate staffing levels
Assist in training and developing employees. Ensure adequate staff education and evaluation is provided. Work with trainer to identify training needs and/or develop programs
Be available for shift flexibility if coverage is needed on an early/late shift or Saturday shift
Work to develop Key Process Indicators (KPI’s); measure and report on the agreed upon processing levels in Field Services in terms of claims handling times - as part of ongoing improvement efforts
As needed, perform customer service duties including but not limited to
Education Requirements: Bachelor’s degree & 5+ years of experience in a supervisory or management role
3+ years of supervisory experience in a high volume Call Center with 15+ agents
3+ years of experience of working with external service providers to ensure claims services are executed professionally and timely to ensure customer satisfaction
Excellent phone and customer relations skills; ability to communicate effectively – both oral and written
Ability to prioritize and delegate effectively while maintaining professional poise
Excellent time management, strong leadership and follow through skills
Strong level of self-confidence; ability to handle conflict effectively and without reservation
Must be accomplished and have a win/win attitude with high-energy leadership abilities
Experience leading a team and making decisions independently while working with executives and senior leadership
Salesforce.com or other CRM experience
AS400 experience
Knowledge of building materials/industry
Intermediate to advanced skills with Windows, Excel, and Outlook

133

Field Service Supervisor Resume Examples & Samples

Meet or exceed branch service goals including: job completion, technician utilization, incoming business, sales, expense/revenue ratio, margin rates, etc
Form and lead high performing teams and lead branch efforts to source, hire, train and develop talent
Mentor and coach technicians on the proper techniques, customer service and overall perform and development
Work and collaborate directly with the regional and / or local Sales teams to ensure projects are scoped correctly
Ensure all actions of the company are accomplished in an ethical and prudent manner
Prepare and maintain a visual schedule of all projects
Review and process all subcontractor and supplier invoices
Drives ongoing employee recognition for performance utilizing our STANLEY Security Reward & Recognition programs including but not limited to LIFT peer / employee recognition, ELITE Sales program, WIN awards, quarterly ACHIEVERS Awards and the Annual Champion Awards
Provides performance feedback to direct reports and sub-contractors. Ensures that annual, documented performance appraisals are completed and reviewed with all direct reports
Management of scheduled preventive maintenance services and reporting
Strong knowledge of project management, resources allocation and cost control
Excellent planning, coordination and scheduling skills
A valid state driver’s license, without restrictions is required

134

Service Supervisor Grand Forks Hornbacher s Resume Examples & Samples

Prompt response to customer concerns
Ability to perform duties of cashiers, baggers, & courtesy counter employees as needed
Recording and reporting customer requests
Encourage individual & group effort toward providing the best service possible
Identifying patterns and trends of the business and utilizing that information to provide outstanding customer service

135

Service Supervisor Resume Examples & Samples

Effectively communicate department priorities, policies and procedures and delegate accordingly
Ensure front end cleanliness and organization to include filling bags and keeping front end clear of shopping carts
Ensure adherence to company policy including the handling tobacco, alcohol and lottery transactions

136

Service Supervisor Lifting & Handling Resume Examples & Samples

Bachelor’s degree in related Technical, Commercial field or equivalent
Minimum of 5 years’ experience in a technical capacity within an Offshore, automated or industrial enviorment with an additional minimum of 3 years’ experience in a leadership role with customer relationship management and employee development experience. Total minimum experience 8 years
Working knowledge of hydraulics and pneumatics
Working knowledge of installation, commissioning, overhaul, fault finding and repair of heavy machinery
Ability to interpret engineering drawings/schematics
Computer literacy (including good command of Microsoft Office - Excel, Word and Outlook)
Confident and professional when representing the company in person and in writing

137

Field Service Supervisor Resume Examples & Samples

Ensures quality customer relationships on location
Accountable for full compliance with the safety management system including daily site safety, ensuring customer safety regulation adherence, incident reporting, work-plan/JSA, and all other pertinent policies and procedures
Reviews and approves time cards and daily work tickets
Assist Service Manager with selecting, hiring, motivating, coaching, training, and evaluating employee performance
Provides information and reports as required by Service Manager
Qualified candidates may substitute a combination of education and work experience listed as

138

Sprinkler Service Supervisor Resume Examples & Samples

5 years of experience in Fire Life Safety environment
5 years of Department supervisory experience with Revenue and margin experience
Demonstrated management abilities to include training and team building
Must have a valid driver’s license and a driving record that meets company requirements

139

Service Supervisor Resume Examples & Samples

Develop or revise standard operating procedures to ensure compliance with company policies, procedures, plant wide safety, and rules of employee conduct
Interact with Milgard associates, dealers, and homeowners to evaluate customer’s needs and follow through with service related issues to completion
Provide performance management of entire Service Technician team (both local and remote)
Optimize routes to improve route efficiently – Salesforce and ETA experience a plus

140

Passenger Service Supervisor Resume Examples & Samples

Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications
Maintains good situational awareness of all airlines and ASIG operations and provide for continuous dissemination of pertinent operational information and timely updates to appropriate field leadership
Reviews station activity reports to ascertain data required for planning station operations
Communicates and confers with personnel, supervisors and managers to coordinate activities with all departments
Coordinates activities of passenger reservations and ticketing, passenger services ramp and cargo services, commissary services, and dispatching of aircraft to ensure operations meet company and government policies and regulations
Prepares appropriate paperwork for entry into international destinations
Directs preparation of passenger lists, cargo manifest, and plans for stowage of cargo and baggage aboard aircraft
Evaluates training and performance records of employees to determine training required increasing employee efficiency
Administers all personnel needs, including the proper scheduling and shift assignments of both full and part-time ticketing agents and passenger service personnel
Lead and motivate hard working teams to deliver excellent quality and productivity
Degree or postgraduate qualification or three to six months related experience and/or training; or
Excellent leadership and people management skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers
Aviation Operations experience preferred
All applicants must hold requisite employment authority to work in the USA
Possess/maintain a valid state driver’s license and other Airport required identification/seals or authorizations

141

Field Service Supervisor Resume Examples & Samples

Schedule Coordinate the Activities of a Highly Successful Field Service Organization Consisting of Field Specialists, Field Operators and AMO Technicians
Communicate with Account Managers, Service Center Personnel and Customers to Provide Flawless Execution for Our Customers
Control Costs and Expenditures to Maintain Profitability
Develop Current Work Force Skill Set
Distribute Weekly Activity Reports
Coordinate/Facilitate Safety Meetings
Provide Field Service Support When Needed within the Customer’s Office or Customer’s Field
Handle Personnel Discipline Situations With Assistance From HR
Ensures Field Service Team Compliance With All Published Standard Operating Procedures (SOP’s)
Maintain All FS Equipment in Top Condition
Identify Problems and Take Corrective Actions
Minimum 5 Years Field Service Experience
Switchboard and VSD troubleshooting experience
Have the Ability to Troubleshoot Over the Phone
Autograph PC Knowledge a Plus
Excellent External and Internal Customer Relations
Good Understanding of Product Line and Services
Good Working Knowledge of PC’s and Microsoft WORD, EXCEL and POWERPOINT Programs
Good Oral Communication – Speaks Clearly and Logically in Positive and Negative Situations, Demonstrates Group Presentation Skills and Conducts Meetings
A Strong Commitment to an Interdependent Safety Culture
Good Interpersonal Skills: Maintains Confidentiality, Remains Open to Others’ Ideas and Exhibits Willingness to Try New Suggestions
Problem Solving—Individual Can Identify and Resolve Problems in a Timely Manner, Gathers and Analyzes Information Skillfully
Written Communication—Individual Can Edit Work for Spelling and Grammar, Presents Numerical Data Effectively, Able to Read and Interpret Written Information
Planning/Organizing— Individual Can Prioritize and Schedule Work Activities, Uses Time Efficiently and Develops Realistic Action Plans
Adaptability— Individual Can Adapt to Changes in the Work Schedule, Manage Competing Demands and is Able to Deal with Frequent Change, Delays or Unexpected Events
Dependability— Individual is Consistently at Work and On Time, Can Adjust to a Fluctuating Hours Schedule, Follows Instructions, Responds to Management Direction and Solicits Feedback to Improve Performance
Proficient in the use of PC's. Knowledge of SAP is preferred
Strong ability to use highly specialized and advanced skills, knowledge and techniques in problem recognition and solution development

142

The Service Administrator Reports to the Service Supervisor & is Responsible for the Supporting the Service Department Resume Examples & Samples

3 years’ experience in an administrative OR service/technical role. Experience in industrial service is preferred
Strong knowledge of and experience with the use of Microsoft Office®, plus ERP systems
A “Customer First” attitude
Ability to multi-task and work in an environment with changing priorities and minimal supervision
Valid passport and willingness to travel for training if required
Willingness to wear PPE (will be provided) and follow all company safety procedures

143

Service Supervisor Resume Examples & Samples

Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices
Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems
Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies

144

Coil Tubing Service Supervisor Resume Examples & Samples

Supervising the day-to-day work activities of the field personnel involved in the Coiled Tubing operations, including logistics planning and job scheduling
Providing coordination in locating job location, marking location for work tanks and verifying adequate room for equipment needed to do the proposed job design
Monitoring and maintaining the rigging-up and spotting equipments to verify they follow proper safety guidelines
Monitoring the Service Supervisor in completing the field safety audits and ensuring that equipment is properly maintained and repaired as needed
Working with the Operations Supervisor in ensuring the needed equipment and personnel are available where needed, and resources are properly allocated
Maintaining regular contact and communication with frac-tank company to assure the number of work tanks are available and sufficient for proposed pump rate
At least five (5) or more years work experience in a related area or similar function, including at least two to three (2-3) years experience with the Key organization
Must be self-motivated and possess good judgement
Supervisory and leadership skills, including planning and scheduling of field logistics
Ability to establish and maintain effective working relationships with people within and outside of the company
Good communication and people skills
Willingness and ability to work long hours in different weather conditions

145

Field Service Supervisor Resume Examples & Samples

Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on CSA supported equipment
Establishes and maintains close communication with assigned customers to ensure maximum operational visibility
Responsible for customer satisfaction pertaining to services provided
Responsible for following quality practices specified by CSA and product vendors
Manages assigned work orders and document all facets of the work product in CSA’s Computerized Maintenance Management System (CMMS)
Provides accurate and timely reporting of service status and escalations pertaining to services
Maintains a professional appearance at all times with regard to dress code and personal appearance as well as tools and equipment
Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks
Promotes teamwork and cooperation between CSA associates and partner staff
Works regularly with the appropriate dispatcher for work assignments
Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment
Follows client quality requirements pertaining to services provided
Supports and applies appropriate quality system processes
Assists with the maintenance of the CSA quality system processes including continuous improvement
80% of the time is spent in the field
Directly supervises all employees in assigned region and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Preforms assigned associates annual performance evaluations
Responsible addressing and resolving complaints from associates and customers, as well as rewarding and disciplining associates
Assure scheduling and calendar accuracy to promote team productive
Track productivity (minimal non-productive time – NPT), progress, and metrics
Report daily activity and payroll submissions
Provides technical assistance as needed
Assists with mentoring, onboarding, training of assigned associates
Works closely and directly with Field Service Directors, Customer Engagement Managers, Group VP’s, Quality, Human Resources, and Training Departments
May work directly with divisional clients to assist between the division, engineer and client
10% to 20% of time spent performing supervisory duties
Minimum of 3+ years of leadership experience in a Service oriented field. Experience managing remote direct reports a plus
Minimum of 5+ years of experience working in a Field Support related position
Demonstrated experience in leading and successfully controlling financials
Experience recruiting successful candidates, on-boarding new hires, setting employee goals and monitoring employee development, and effectively handling disciplinary situations
Highly organized and flexible to schedule changes
Ability to solve problems and possess strong written and oral communication skills
Must have basic knowledge using Outlook, Word, Excel, PowerPoint, and Adobe
Salesforce/ServiceMax knowledge/experience preferred

146

Service Supervisor Resume Examples & Samples

To supervise the Service Co-ordinator, Engineers and administrative staff in the execution of their duties
To ensure that the department work in accordance with Volvo Group UK standards of health, safety, quality and environmental care
To assist in the preparation of Risk Assessments, and Method Statements when required
To ensure a high level of customer service, internal and external, at all times
To coach, motivate and develop direct reports and to carry PBP & IWPBP within company standards
To advise the R.E. Support Manager of any performance issue that requires escalation and further support, such as absence, grievance, disciplinary
To ensure that service vehicles are operated according to Company procedure, and are kept clean, tidy and serviceable at all times
To assist in departmental administration duties
Proven people management/leadership skills
High level of organising and problem solving skills
Ability and communicate effectively at all levels
IT skills (IDMS, word, outlook, excel)
Continuous Improvement mind-set
Health & Safety competence relevant to the role
Honest and integrity

147

Field Service Supervisor Resume Examples & Samples

The Field Service Supervisor will attend regular meetings with engineering, production, Sales and the Filed Service Team to ensure an effective and productive communication between all parties
The Field Service Supervisor is responsible for improvement and execution of the Service License Agreements (SLAs)
The Field Service Supervisor will work together with Quality and the Senior Manager Service and Operations on the creation of documentation, training programs and the implementation and Improvement of Service related KPIs
The Field Service Manager will provide data and input about Field related issues and possible Improvements on a frequent base to the Senior Manager Service and Operations
The Field Service Supervisor need to understand the products and actively work with the Field Service Team
Customer and Solution focused Individual with Supervisor experience
Hands on mentality
Completed vocational training as an electronics engineer/electrical engineer/ mechatronics engineer or similar
Good mechanical and electrical knowledge in the areas of sensor systems, control technology and electrical drives
Good skills in the field of electrical installation, robotic systems and control systems
Minimum 5 years’ international Field Service experience in the medical Field Service Business
Very good computer (Win, MS Office etc.) and networking skills
A Class B (FS3) driver's license
Good verbal and written English
Willing to work actively in the field up to 60%, also on weekends and National Holidays on request
Trained on the German MPG (Medizinprodukte Gesetz)

148

Field Service Supervisor Resume Examples & Samples

Achieve financial and operational objectives by targeting a zero contract cancellation level, high margins and growth of the contract base
Foster spirit of process improvement and change management within department
3+ years of experience in people management with supervision in a trade oriented labor force
Relevant industry knowledge and experience preferably in one of the following areas: HVAC, electrical, building automation & controls, facilities management, plumbing or construction management
Proven ability to develop and maintain strong customer relations
Ability to manage priorities, budgets and multi-task
Willingness to travel 25% of time mostly within BC and Vancouver Island

149

Field Service Supervisor Resume Examples & Samples

Contract Retention – customer satisfaction, site audits
Facilitate the development of others’ knowledge, skills and competencies by providing timely feedback and planning relevant development activities
Morale of the team – highly effective communications
EH&S Safety Plan – regular monthly meetings

150

Power Generation Service Supervisor Resume Examples & Samples

Safety - Demonstrate commitment to maintaining a safe and environmentally clean working environment, while complying with all health, safety and environmental policies
This role is in a small branch location and is expected to perform other Service Center duties as assigned and provide back-up for co-workers in all departments as needed, including
Demonstrate ability to work under pressure and effectively prioritize and schedule resources to meet customer needs
Support Unit Sales and Rental Departments at the Service Center level to meet customer needs including, but not limited to, receiving and shipping gen sets and accessories to customer sites, maintaining rental units and cable inventories at the branch, performing check-out/check-in inspections, et cetera

151

Service Supervisor Tile & Carpet Resume Examples & Samples

Have an active driver’s license
Be at least 21 years of age
Proficiency in Microsoft Word, Excel and Outlook, required
Previous customer service experience, preferably in an industrial or service industry, preferred. Previous management or leadership experience, preferably in an industrial or service industry, preferred
Previous experience working in a sales-related role, preferred
A high school diploma or GED required; Bachelor's degree preferred

152

Field Service Supervisor Resume Examples & Samples

Responsible for proper monitoring and inventory of company assets within area of responsibility
A minimum of two years of experience in operations supervision or management
Gaming experience a plus

153

Field Service Supervisor Resume Examples & Samples

Act as liaison between the MorphoTrust operations team and the Customer(s)’ operational personnel
Control/manage the day-to-day field service and repairs operation in order to maintain compliance to the Customer(s)’ contract requirements
Remain cognizant of all activities involving the Customer(s) in order to represent/protect MorphoTrust interests
Provide/manage hardware and software support and maintenance
Manage the help desk calls for Level 1 and 2 and initiate Level 3 support, if required, to insure contract compliance for response time of the Customer(s)
Responsible for weekly and monthly reporting as defined by the CSM
Control/manage consumable and spare parts inventory at levels described in the Contract and as needed to maintain operations cost effectively
Participate in establishing and assume ownership of performance goals
Support other Customer programs as required
Responsible for overseeing the maintenance and repair of all field equipment including computers, cameras, printers, UPS, signature pads, and fingerprint capture units, and ensuring that company assets are tracked and safeguarded
Control / manage the day to day operation in order to maintain contract compliance
Maintain liaison between the Customer Service Manager and the DMV field personnel
Responsible for supporting the preparation of the field service budget and providing supporting rationale and documentation for expenditures
Responsible for any and all hardware and software upgrades to field equipment
Responsible for designing and documenting all procedures used in the maintenance, repair, and upgrading of all field equipment
Interface with principles and support personnel at MorphoTrust for the diagnosis and repair of problems with field equipment hardware and software
Assist in continuous improvement initiatives intended to improve performance to the customer and cost savings to MorphoTrust
Direct and supervise all field service personnel to provide a world-class customer service organization
Support other State and Federal programs as required
Perform duties as vehicle fleet manager for vehicles assigned to the State program
Willing and able to take the initiative and be proactive to fix issues before they create any problems
Willingness to travel long distances on a daily basis (in-state driving, overnight stays, occasional out of state travel)
Willingness to be on-call (beeper/cell phone)
Ability to vary work hours to meet customer commitments
Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs
Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities
Provide guidance for installation, configuration and repair of standard and custom hardware components using support tools such as schematics, operating manuals and technical documentation
Provide leadership in the development, update and maintenance of support documentation for configurations and standardization. Interface with configuration management, integration team, escalation engineering and vendors as appropriate
Provides technical guidance and serves as a resource for escalated issues. Performs as a technical leader and continually shares technical knowledge with others including training of other technicians
Able to configure network connections; gather, organize, analyze and troubleshoot network issues; employ support tools to trace network connectivity issues, diagnose problems and escalate to proper IT professional for resolution
Expertise in at least one area of technical support and can perform efficiently in various others
Technical knowledge often sought by internal and external customers
Direct management and deployment of software/hardware updates including scripting and administration of WSUS and SMS / SCCM systems
Expert capabilities in triaging and remediating system problems and issues
Strong skills and capabilities to evaluate and tune systems to allow them to run efficiently
Excellent Root/Cause analysis experience including the interpretation of Event logs, IIS logs, web.config, and Active Directory
Extensive Systems Administration Experience
Database Experience, including SQL Profiler and other tools, Familiar with MS SQL, ORACLE. Experience creating and running stored procedures
Familiarity with software programing language such as C++, C#, or Java
Strong experience with system security including the management of Certificates, WSE, NTFS, Bitlocker, and Share level Permissions
Strong skills and experience creating deployment solutions including building system images through standardized tools
Extensive network skills and experience including TCP/IP for UNIX and Windows; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. Additionally, the configuration, management, and trouble shooting of firewall, switches, and routers
Requires a BS/BA, or equivalent in experience
Requires a minimum of five years of experience in the service industry, preferably critical, customer service experience
Advanced Certifications in combination supporting the defined skills are required
Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Solutions Expert (MCSE) is preferred

154

Technical Service Supervisor Resume Examples & Samples

Oversee the daily operations of Technical Support staff and provide them with support/guidance with addressing customer inquiries and questions
Hold bimonthly meetings for the tech group to discuss technical responses, upcoming products, and improvements that can be made
Approve time off for Technical Service team members
Assign email and phone hour shifts, making sure the work load is balanced for Technical Support team to address customer inquiries
Guide the development and daily responses of tech support members and assess performances in 90 day and annual reviews
Answer and log customer questions in a professional and timely manner as defined in our Quality Management System, regulated by ISO 9001:2008 and ISO 13485:2003
Generate Excel reports on a monthly basis or as requested that will summarize customer issues to detect trends, if any, among the product lines, and determine if any action is necessary
Interact with Quality Assurance and other groups as necessary to improve Technical Support
Provide marketing content for literature, webpages, blogs, etc
PhD in a biological science
1 year of technical support experience
3+ years of flow cytometry experience with 6 colors
1 year of experience with Flowjo or other flow analysis software
1 year of experience with Western Blotting, ELISA, Bioassay, and other immunological assays

155

Sharps Service Supervisor Resume Examples & Samples

Primary back up to service specialists
Train new service specialists in a healthcare facility
Help with installation of cabinets and brackets in new and existing healthcare facilities
Setting up new and existing customers locations to meet necessary service requirements
Travels within assigned area to visit client sites and proactively resolve customer service questions, problems, and issues

156

Service Supervisor Resume Examples & Samples

Direct, train, and develop employees
Prepare and send estimates for repairs to customers and discuss by phone
Sell customer service that we can perform at this facility
Calculate costs and profit margins on quotes and repairs
Maintain team effort andcommunication with outside and inside customers as well as the other two Service Centers
Write repair orders and close them out
Schedule all work coming into the department
Promote safe work habits in the workplace
Promote good housekeeping
Determine with the employees the best process to use to complete each repair job
Meet customer expectations of price, quality and timeliness
Analyze service problems with employees and determine solutions
Manage budgets and costs
Work with all departments in the facility
Perform warranty work and research and development work
Perform stock unit maintenance
Perform monthly safety inspections
Travel when required
Prepare required parts lists for each job and order the parts
Assist other supervisors in various areas when requested
Perform other duties, assignments and special projects as required

157

Consumer Service Supervisor Resume Examples & Samples

Provide guidance, mentoring, one-on-one coaching and provide direct feedback to Consumer Services Representatives
Identify resources that will support Consumer Services or that will enable the Consumer Services Representatives to perform their jobs
Creatively work at finding solutions to address complex or escalated consumer situations
Engages with consumers in a way that exemplifies the values of all Newell Rubbermaid brands
Establishes clear SMART objectives
Assists with general Care discipline functions, including overall ‘day-to-day’ operations of the brand and product lines
2-4 years of consumer service supervisory experience required
Demonstrates ability to communicate with external and internal entities
Demonstrates ability to communicate to all levels of management and others within the organization where decisions at times require diplomatic persuasiveness/assertiveness and makes equitable decisions
Demonstrates ability to be detail-oriented
Fluency in Spanish and French preferred

158

Field Service Supervisor Resume Examples & Samples

Handle Personnel Discipline Situations with Assistance from HR
Ensures Field Service Team Compliance with All Published Standard Operating Procedures (SOP’s)
Minimum 5 Years Field Service Experience,
Good Interpersonal Skills: Maintains Confidentiality, Remains open to others ideas and exhibits willingness to try new suggestions

159

Service Supervisor Osgood Hornbacher s Resume Examples & Samples

Ensures lines are moving quickly and efficiently
Ability to Greet, Offer, & Thank all customers
Communicating with customers on ways to deliver outstanding service
Addressing customer concerns and presenting mutually beneficial outcomes

160

Service Supervisor, Halfdan Platforms Resume Examples & Samples

Efficient coordination of deck, crane, scaffold, rigging and helideck related activities
Efficient resource utilization of team
Responsible for optimized usage of deck space enabling safe access and execution of deck activities
Responsible for timely preparation of lifting plans as planned and needed
Responsible for backload management and for the offshore materials management
Provide leadership for the deck and service team
Knowledge of installation performance and condition
You have experience from the offshore industry

161

Service Supervisor Downtown Moorhead Hornbacher s Resume Examples & Samples

Managing performance of associates
Encouraging active participation and cooperation within front-end team
Building strong channels of communication throughout the store
Ability to multi task and prioritize business needs

162

Field Service Supervisor Resume Examples & Samples

Supervises a team of Field Service Engineers for the service support of laser equipment at Wafer Fabs, including installation, maintenance, and repair, as well as on-site training for the customer
Manages the day-to-day activities for the optimum performance of Laser equipment for maximum utilization
Plans and schedules training courses for Field Service Engineers to acquire the relevant skills and safety awareness
Conducts daily interaction with customers to resolve open issues and follows up on continuous improvement projects
Coordinates with Product Management group and FTS for up-to-date information, improved work methods, and engineering field changes for proliferation to customer
Works closely with Logistics Manager to plan and forecast parts requirements for Onpulse and T&M customers
Manages remote site offices
Backs up Tech Support for laser long down and escalations. Coordinates daily conference calls with Field Technical Support for critical escalations until closure
Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats
Excellent customer service skills, with an advanced understanding of customer relationship building
Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems
Solid experience managing field service engineers and ensuring high quality service to assigned customer(s) through assigned staff
High level knowledge of operations processes pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning "Photo Lithography Imaging" systems, DUV metrology systems, DUV excimer lasers, or specific DUV Beam Delivery Systems
Ability to analyze system performance related to sophisticated data analysis, system troubleshooting, and technical problem solving skills
Persuasion skills to influence and change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship(s)
Expert level of technical knowledge of electronics and optics/lasers. Proven success applying advanced knowledge of installation, maintenance/repair, and trouble-shooting at both the module and system level
Ability to facilitate resolution of technical challenges
Business acumen to understand the business implications of decision; orientation to profitability, knowledge of market and competition; alignment of strategic and operational goals
Strong computer skills, expert knowledge of MicroSoft Office Suite and other database software used in manufacturing environments such as LabView, Internet Protocol, Visual Basic
For regions - oral and written English language skills required
Requires a Bachelor's Degree in a technical field with a minimum of six (6) years of engineering experience
Technical knowledge (prefer laser, but not required, can train as needed. Prior work for chipmaker desired, but not required)
Prior experience at Supervisory or Management role preferred
Knowledge of optics and semiconductor manufacturing equipment experience is preferred
Project management capabilities preferred
Data driven analysis for problem solving and decision making
Efficiency perspective, operations mentality, open to new approaches
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
The employee is occasionally required to move around the campus
The employee may occasionally lift and/or move up to 50 pounds
May require travel dependent on business needs
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Can work under deadlines
The environment generally is moderate in temperature and noise level
Must be able to read and interpret data, information, and documents
Can observe and respond to people and situations and interact with others encountered in the course of work
Can learn and apply new information or skills
Ability to travel via air and auto approximately 20% of the time. However, work demands may require periods up to 100% travel for several weeks, depending on situational circumstance
Work includes on site technical support involving heavy lifting of equipment & modules
Generally a routine business week, Monday - Friday, days, but schedule may vary considerably to include evenings and weekends as well as long hours based on business needs
May be assigned a compressed or alternate work schedule to meet customer needs
May be assigned an "on call" type work schedule and may be required to respond to customers with little or not advance notice
Occasionally may be exposed to loud noise bursts and may be exposed to toxic gases (fluorine)
Must be able to work in small, confined spaces

163

Service Supervisor Resume Examples & Samples

Promote field service sales
Schedule Field Service Technicians
Respond to customers' technical field service questions
Track and promote the development and training of field service technicians to achieve a higher quality of efficiency
Maintain communication to promote customer relations and loyalty
Work closely with the parts department to ensure field service parts are delivered in a timely fashion
Plan and coordinate implementation of maintenance contracts
Act as primary liaison with customers to provide quotes and scheduling work
Ensure that all new service programs (e.g. standard repair times, exchanges, etc.) are carried out by all service employees
Knowledge of all Cummins products, theory of diesel engines, and the ability to diagnose
Ability to read, understand, and interpret all service manual topics, parts manuals, warranty alerts, campaigns, and Quick Serve on-line and SRT manuals and assist technicians with this information

164

Mailing Service Supervisor Resume Examples & Samples

Schedules available resources and tracks progress to meet client requirements
Analyzes department procedures regarding quality, cost effectiveness, accuracy, efficiency and productivity
Communicates effectively with other departments to plant and direct work activities and resources to ensure production within quality, quantity and cost sprecifications
Maintains plant and equipment to provide a clean and safe working enviornment

165

Customer Financial Service Supervisor Resume Examples & Samples

Coach a team towards creating exceptional customer service interactions pertaining to fraud from unwanted charges on the customer’s credit card, delivery issues, and charge back losses
Coach to consistence reduction in losses due to fraudulent activity
Coach team member on any customer service issues and provide support for issue resolution
Develop motivating practices for team members
Communicate and train team members on new procedures and guidelines
Participate in the recruiting, hiring and retention of exceptional talent
Answer escalating calls, utilize problem-solving skills and offer effective solutions
Recommend and implement process improvement to gain maximum operational efficiency
Project management through planning, organizing, securing and managing resources to achieve specific goals
Oversee/support internal day-to-day operations when Supervisor is absence of Supervisor
Write and deliver performance evaluations in a timely manner to ensure the growth and development of Customer Care Specialists
Record keeping and documentation as required by the business

166

Volshop Assistant Manager Senior Service Supervisor Resume Examples & Samples

Strong written and oral communications skills required
Cash register, data entry, Word, Excel. Knowledge of Ratex preferred
Strong visual merchandising skills preferred
Strong time management skills with a particular attention to detail required
At least 3-5 years of experience in retail and retail management required (preferably in a college store)
Previous retail merchandising experience preferred
Experience effectively supervising a team – required
Ability to learn and use the point-of-sale and inventory/textbook management computer system (Ratex) is required

167

Field Service Supervisor Resume Examples & Samples

Bachelor's Degree (Electrical or Mechanical Engineering preferred)
5+ years experience in leadership
Material Handling experience (Conveyors, Sorters, Palletizers, etc.)
75% Travel within Territory

168

IL Field Service Supervisor Resume Examples & Samples

Analyses customer problem and needs and generate actions plans; communicates with field organizations and sales to support customer requirement and evaluate performance
Plans, organizes, controls and monitors all necessary service operations and supports Beta-Sites activities by managing the engineer’s team and, in agreement with other supervisor or lead engineer assigning work and setting priorities for engineers, procedures and goals. Responsible for administrative and reporting functions regarding the team
Devises and implements plans and preventive maintenance programs that optimize machine/system performance and minimizes down time/unscheduled system interruptions; manages or provides directly guidance and training for customer personnel to establish operation, maintenance and inspection procedures and techniques
Assumes accountability for customer continued satisfaction with service received. Professionally represent the Company to the customer, develops and maintains good customer relations and participate in meeting on field service and related issues
Contributes to develop the departmental budgets under corporate guidelines and monitors the performance against budget targets for revenue and costs; responsible for information flow on all relevant issues and results
Leads the team by informing and communicating on all relevant department and general business issues, gives feedback on individual and team performance and culture and supports the professional development and training of individuals and team in total
Contributes to spares supply and inventory control in analyzing spares and inventory reports due to targets to improve supply and costs; approves spares orders
May perform other related duties as assigned or requested

169

Field Service Supervisor Resume Examples & Samples

Conducts FST performance evaluations both directly with FST's (perform ride-along and prepare audit reports) and formally. Implements remedial training, disciplinary action, and incentive and rewards programs in accordance with policies
Follow guideline from Learning Services to deliver training programs to new hires or FST's requiring training
Measures and reports on performance improvements according to company practices. Provide feedback to the training department to assist in keeping our standardized training program current and accurate
Coordination of work schedule, overtime and productivity of staff and equipment availability for staff
Ensure compliance of safety practices and provide training as required
Hires new personnel by recruiting/interviewing candidates
Promotes existing personnel based on performance in accordance with GTECH policies
Oversees vehicle maintenance and has the responsibility to ensure that vehicle management procedures are being adhered to
Coordinates major retrofit programs in the field including scheduling and other logistical planning with Retailers, the FST staff, Lottery officials, and other IGT staff as required
Enforces standard policies and practices. Evaluates recommendations from FST's for changes to policy and follows procedures to modify standard or site-specific policies when appropriate
Attend meetings with the lottery as directed by the Field Services Manager
High school diploma required. Associates Degree or 2 year technical degree preferred
2 - 3 years experience servicing IGT equipment in the field is required or demonstrated technical aptitude for troubleshooting and repairing similar field equipment
Candidate must have exceptional supervisory, organizational, leadership, and written and verbal communication skills
Must have demonstrated ability to teach, lead and objectively evaluate others in their roles as FST's, as well as, the ability to correctly perceive colors (required for troubleshooting)
Excellent customer service skills, as well as, strong problem-solving, decision making and project management skills. Ability to work collaboratively with others and demonstrated experience leading small groups of employees preferred

170

Service Supervisor Resume Examples & Samples

Two years experience in maintenance/repair within the elevator/escalator or related industry
Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems
Willing and able to travel with occasional extended over night stay. Automobile drivers license and frequent day travel required within branch office jurisdictional area

171

Service Supervisor Resume Examples & Samples

Must set budgets for material and labor within Otis guidelines and then complete the required maintenance and repair within those budgets
Maintaining customer quality assurance; emphasis on safety
Must have excellent communication skills and be able to work in a highly team-oriented and dynamic environment
Must have strong computer skills

172

Field Service Supervisor Resume Examples & Samples

Performs supervisory responsibilities and also performs clerical responsibilities in assigned units
Responsible for quality and quantity of work produced within their areas
Coordinates and administers office services in assigned units in accordance with company policies, practices and procedures, include the supervision of a variety of functions
Supervises the flow and procedures of business throughout the unit
May interview applicants for positions within unit or units under their control; recommend most qualified applicants for employment; conducts performance appraisals and recommends appropriate salary actions
Prepares exhibits and reports with respect to productivity, quality of work, etc., as directed from managers
Assists in the cross-training of individuals in his or her respective unit or units
Assists staff with work related problems to improve job performance
Coordinates scheduling of personnel to provide sufficient coverage for unit at all times
At least 3-5 years of experience supervising a functional department
Ability to coach, train, facilitate, supervise, and lead teams effectively
Supervisors skills to plan and control the workload
Strong project management and leadership skills
Demonstrated ability to work effectively in a diverse work group
Ability to resolve personnel problems
Superior written, verbal, and telephone skills
Ability to prioritize a variety of tasks
Ability to multi-task is required

173

Service Supervisor Resume Examples & Samples

Have a working knowledge of various work management tools used in the Service Department
Ensure that the workload is distributed fairly and appropriately in accordance with the nature of the work to be completed and have the ability to move work around as needed
Monitor service department vehicles using Roadside GPS equipment and software. Have the ability to view and analyze the data provided by the Roadside system
Be able to compare Roadside Systems trip activities to service technician’s time tickets for anomalies and discrepancies
Maintain communication with contract employees by being accessible to them throughout the day and providing direction on general questions or technical issues
Validate that all paperwork, both electronic and on paper, is prepared properly in compliance with Sarbanes Oxley requirements, by contract employees and directed to the proper channels
Perform load surveys, service work estimates, and scheduling for customers
Maintain contact with the customer service representatives to alert them to any delays or mishaps that occur and make them aware of work appointments that need to be rescheduled
Confirm that all contract employees are well educated on any new techniques that may assist them in their work
Coordinate CGI equipment distribution, calibration, and repair scheduling
Communicate with superiors to keep them informed of departmental operations
Redirect the workload periodically throughout the course of the day due to situations that arise in order to maximize efficiency and minimize overtime
Consult with customers to clarify or rectify any specific problems
Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
Alabama driver’s license
Must be familiar with the rules and regulations of the Alabama Public Service Commission
Requires thorough knowledge of union contracts
Requires an understanding of computers, company software and telephone systems
Requires a basic understanding of the principles of personnel management, union contracts and organizational dynamics
Requires an understanding of appliance repair techniques and a basic understanding of gas burning appliances
Ability to work under pressure and meet tight deadlines
Ability to adapt in a fast-moving and changing culture
Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
Ability to work independently and manage time effectively in order to meet individual goals and deadlines

174

Service Supervisor Resume Examples & Samples

This position covers a 200 mile radius from the Atlanta, GA area and focuses on a variety of customers in the industrial and institutional marketplace
Ensures that safety is maintained in all aspects of the job, including compliance with Nalco Safety policies and training for yourself and all direct reports
Develops strong relationships with customers and monitors overall customer satisfaction
Selects, trains, and develops staff. Conducts performance appraisals. Supervises hourly personnel and contractors in completing on-site projects. Motivates staff to provide the highest level of customer support
Communicates professionally both verbally and in written communications
Completes required daily, weekly, and monthly reports as applicable
3+ years of plumbing and electrical experience with a strong mechanical aptitude
3+ years of field project management / team leading experience
3+ years of customer service (field)
History of working in a field that required autonomy and self-motivation without regular supervision
Strong work ethic and ability to multi-task
Functional knowledge of MS Excel, Word, and Visio with ability to learn other software
40% overnight travel to support the territory
Must have a valid Driver's License and acceptable Motor Vehicle Record
Associate Degree in a technical field
5+ years of plumbing and electrical experience
3+ years of experience in water treatment and/or reverse osmosis equipment service

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