Supervisor Service Resume Samples
4.8
(111 votes) for
Supervisor Service Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the supervisor service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
DJ
D Johnson
Destinee
Johnson
87393 Ernser Springs
San Francisco
CA
+1 (555) 547 8798
87393 Ernser Springs
San Francisco
CA
Phone
p
+1 (555) 547 8798
Experience
Experience
New York, NY
Service Operations Supervisor
New York, NY
McCullough and Sons
New York, NY
Service Operations Supervisor
- Work direct with third party service providers to ensure high standards for materials management and logistics
- Establishes a continuous improvement process to deliver significant improvements in quality, delivery, cost, cycle time and inventory for third parties
- Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility
- Supervises the activities and performance of all service project management and service Project Managers
- Establish, implement, and manage system to evaluate, monitor and report supplier scorecard performance
- Works daily with service coordinators to prioritize and assist the service specialists with the execution of emergency calls
- Supervises the activities and performance of all service project management and service account engineers
Houston, TX
Service Center Operations Supervisor
Houston, TX
Denesik-Tillman
Houston, TX
Service Center Operations Supervisor
- Performs other work-related duties as assigned by Management
- Provides direction and coaching in safe work practices; supports safety goals
- Promote and demonstrate a safe work environment (compliant with EPA/OSHA regulations)
- Management, training and motivation of Warehouse staff
- Provides daily reporting
- Ensure the productive use of resources and implement continuous productivity improvements
- Reviews unsafe conditions and ensures corrective actions are carried out to eliminate workplace hazards
present
San Francisco, CA
Service Center Operations Supervisor B
San Francisco, CA
Gulgowski, Weber and Predovic
present
San Francisco, CA
Service Center Operations Supervisor B
present
- Provide direction and coaching in safe work practices: support safety goals
- Provides leadership to direct reports; coaches and counsels employees
- Review unsafe conditions and ensure corrective actions are carried out to eliminate workplace hazards
- Provide daily reporting
- Knowledge of all warehouse machine and equipment operations
- Backup to production scheduling
- Knowledge in Slitting, Cut to length, oxy fuel cutting, plasma cutting, and laser cutting a plus
Education
Education
Bachelor’s Degree in Social Work
Bachelor’s Degree in Social Work
Howard University
Bachelor’s Degree in Social Work
Skills
Skills
- Experience or ability to learn PC database, spreadsheet, scheduling, project management, communication and word processing applications
- Ability to write reports, business correspondence and procedures
- Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations
- Good leadership, supervisory, organizational, written, verbal communication and customer skills
- Two years experience in maintenance/repair within the elevator/escalator or related industry
- Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems
- Three plus years experience in maintenance/repair within the elevator/escalator or related industry
- Assist customers and ensure proper service levels and courtesy from all associates
- Greet, Offer and Thank customers
- Bring customers to location of item
15 Supervisor Service resume templates
Read our complete resume writing guides
1
Supervisor, Customer Technical Service Resume Examples & Samples
- Supervises the daily activities of technical support staff
- Provides technical leadership and guidance, trains staff, monitors work and evaluates performance
- Coordinates, schedules, trains and evaluates the work of full and part time staff
- Reviews the work of assigned staff to assure overall metrics and standards related to (Quality, Performance, and Customer Satisfaction) are delivered
- Conducts staff meetings, employee 1-on-1's, and yearly focal reviews
- Defines and delivers goals and expectations for direct reports
- Measures and reports attainment of goals
- Compiles and analyzes data; prepares special and recurring reports
- Participate in hiring and staff development
- Performs HR and Administrative tasks as required
- Analyzes technical support programs, operations and service delivery issues, and recommends solutions
- Manages special projects as required
- Reports and resolves complaints and service requests
- Provides coaching and mentoring to improve performance
- Creates and owns any and all disciplinary actions related to staff
- Promotes relationships with other groups and departments at Pearson
- Plans, prioritizes and assigns tasks and projects
- Allocates equipment and supplies
- Bachelor’s Degree from an accredited college or university AND three (3) years of full time supervisory experience in education sector
- Equivalent combination of education, training, and supervisory work experience
- Proficiency with operating a personal computer utilizing a variety of application software as well as other technical equipment including phones, PDA, audio visual and remote sites
- Ability to effectively supervise staff, and ability to delegate tasks and authority
- Capacity to promote and enforce safe work practices
- Assess and prioritize multiple tasks, projects and demands
- Provide effective technical support of staff operations computers and peripheral equipment in a networked environment with specialized application software
- Capable of using initiative and independent judgment within established procedural guidelines
- Effectively explain policies and procedures; establish and maintain effective working relationships with those contacted in the course of work
2
Supervisor Service Center Resume Examples & Samples
- Workload and Resource Planning
- Performance Management and Measurement
- Setting direction / vision consistent with business strategy and values
- Managing and driving best practice
- Centre performance and the achievement of key targets
- Ensuring high client satisfaction and service through management of quality processes
- Developing strong working relationships with key customers internal and external
- Leadership and management experience in a service centre / IT support environment with a minimum of 4 years IT experience
- ITIL v3 Foundation
- Knowledge of Service Desk toolsets
- Knowledge of the MS Office suite and a working knowledge of Lotus Notes
- Be self-motivated
- Have strong influencing and negotiation skills
- Possess good judgment and be able to make sound decisions
- Have strong personal drive and determination and the ability to motivate and drive others to deliver
- Have the ability to manage and drive change
- Possess excellent organisational, workload and resource planning skills
- Have well developed interpersonal skills and a strong customer focus
- Possess strong staff management and coaching skills
- Have a logical approach to problem solving
- Be able to empower and delegate effectively
- Have highly developed communication skills
- Be able to demonstrate dedication and flexibility in a busy, ever changing environment
3
Service Operations Supervisor Resume Examples & Samples
- Responsible for commissioning and service/repair on site and the management of warranty claims
- Responsible to ensure customers’ requirements are satisfied and which involves customer interface, meetings and negotiations
- Respond to client requests for service, parts and/or technical information in a timely manner
- Responsible for monitoring the progress on works carried out and coordinating with the customer and shipyard on site during Repair and Commissioning jobs
- Assist in the site installation, troubleshooting and repair of components
- Provide a sufficient induction and training to ensure service engineers sent out on the field have the appropriate skills and behavior
- Support site requests for parts and information
- Ensure documents are properly endorsed/verified by the customer
- Prepare coordinate failure analysis reports for failed equipment
- Assist in the development and implementation of the After Sales strategy within the area of coverage
- Manage and administer training to direct reports
- Continuous improvements, summarize job site activities, identify anomalies and methods to improve and implement on future projects
- Collaborate with other functions and businesses during planning and process improvement activities to ensure their timely completion of all corporate objectives and milestones
- A college or university degree or certificate that is equivalent, ideally in engineering
- Thorough knowledge of company products
- Deep expertise and an ability to propose and provide technical recommendations and solutions to clients for repair and upgrading jobs
- Ability to negotiate prices and terms of sales
- Highly responsible, excellent communications and interpersonal skills
- Good human relations skills to develop a collaborative/cooperative work relationship with others inside and outside the business unit
4
Mortgage Banking Service Loan Supervisor Resume Examples & Samples
- Provide customer service, compliance and controls for non-traditional mortgage loans including Adjustable Rate Mortgages (ARMS), Step Rates, Balloons, and Buy downs
- Manage all checks received through various channels and provide vendor oversight to ensure accurate and timely processing
- Manage all requests to Recast loans and remove PMI
- Perform reconciliations of GL account for Balloon process
- Handle all customer related research and adjustments for monetary transactions including the reapplication of Recast funds xecution of all manual check disbursements Oversee execution of all control reporting for each function
- Prioritizes and schedules routes, research cases and projects for all representatives within the team
- Responds to complex inquires from staff and provides direction to resolve issues
- Completes daily review of the Service Levels
- Address attendance, tardy and dress code issues with employees
- Assists in training of new staff in both integration and operation functions
- Completes staff communications, interviews, meetings, etc
- Prepares internal departmental productivity and audit reporting and evaluates staff performance
- Handle escalated calls when analyst needs assistance
- Investigates, resolves and responds to errors created by all sources
- Monitor all unit functions
- Enforce company policy and procedures
- 2-3 years of mortgage servicing /analytical support experience preferred
- Bachelors degree or an equivalent combination of education and/or experience (2-3 years of Mortgage Banking work experience) is preferred
- Experience with MS Office required
- Previous management and project management preferred
- Previous Customer Service experience preferred
5
Service Operations Supervisor Resume Examples & Samples
- Manages a team of 6-8 Specialist that will have direct responsibility for managing all execution aspects for North American third parties delivering service on Honeywell’s behalf
- Establishes and executes tiered accountability structure with all major third parties and manages performance to meet service level agreements (quality, delivery, cost, inventory)
- Establishes a continuous improvement process to deliver significant improvements in quality, delivery, cost, cycle time and inventory for third parties
- Responsible for ensuring standard work is adhered to for all applicable repair processes and systems
- Supports the implementation and improvement of SIOP for Service Ops
- Develops and maintains dashboard reports for daily/weekly/monthly reporting to run the business, share with senior management and with customers
- Identifies opportunities for significant savings in cycle time to drive improved delivery and reduced inventory
- Work direct with third party service providers to ensure high standards for materials management and logistics
- Identify, develop and manage effective relationships with existing and potential suppliers of services to meet the established cost, quality and delivery targets
- Establish, implement, and manage system to evaluate, monitor and report supplier scorecard performance
- Responsible for coordination of inventory counts at service providers to ensure tight inventory controls
- Bachelor’s degree in Operations, Supply Chain, Engineering or similar
- 5 years of progressive experience in management of materials, operations, logistics and/or sourcing
- 1 years or more of experience in an HOS/Six Sigma production environment
- 3+ years of experience as a supervisor in an logistics, operations or materials management function
- 1-2 years of experience in a global operation working with global teams
- Six Sigma Greenbelt Certified
- Supply Chain management experience
- Experience with Honeywell Operating Systems deployment, specifically use of PFEP and Tiered Accountability
- Masters in related field a plus
- Six Sigma Lean Expertise
- Ability to demonstrate solid written and oral communication skills
6
Supervisor Provider Service Call Resume Examples & Samples
- Coordinates, supervises and is accountable for the daily/weekly/monthly activities for about 20 team members
- Coordinates work activities with other supervisor coaches, managers, departments, etc
- Provides expertise and customer service support to Providers, Members
- Accountable for the daily activities of business support, technical or production team
7
Supervisor Provider Service Call Resume Examples & Samples
- Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 25 Customer Service Representatives
- Set priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level, and Average Handle Time (AHT)
- Identify and resolve operational problems using defined processes, expertise, and judgment
- Minimum 2-3 years Customer Service experience
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience; Associate degree or higher preferred
- Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments)
- Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
- Proficient problem solving approach to quickly assess current state and formulate recommendations
- Proficient in translating health care - related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
- Flexibility to customize approach to meet all multiple types of member communication styles and personalities
8
Service Coordinator Supervisor Resume Examples & Samples
- Department of Developmental Services assignments only: The year of specialized professional experience must have involved working with individuals with intellectual or other developmental disabilities
- A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, or physical education
- Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state
9
Supervisor Provider Service Call Resume Examples & Samples
- Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members
- Coordinates work activities with other supervisors, managers, departments, etc
- Provides expertise and customer service support to members, customers, and/or providers
- Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers
- Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
- Associate's Degree (or higher)
- 1+ year of experience as a supervisor
- Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
- 1+ year of experience managing people
10
Supervisor Service Senior Resume Examples & Samples
- Delivering Results and Meeting Customer Expectations
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Applying Expertise and Technology
- Technical BS, or 10 years of field combustion experience in lieu of a degree
- Minimum of 7 years service and combustion experience
- Frequent, team accountability/supervisory
- Enterprise and Customer experience
- Decision-Making - Major, independent
- Business Risk Management - High risk, long-term impact
- Project Role - Project ownership
- Administrative Duties - Limited, document approval
11
Supervisor Service Account Management Resume Examples & Samples
- Exemplary coaching/motivational skills at both an individual and team level
- 2+ years of Call Center experience required
- Full understanding of Windows PC applications and MS Word, MS Excel and MS PowerPoint. This includes the ability of navigate, basic troubleshoot, and operate daily on Windows OS and also open/edit/write/read documents, spreadsheets and presentation slides
- Undergraduate Degree or Higher preferred
- Medical Claim Processing, Customer Service/Claim experience (e.g., simple or complex) desired, but not required
- Knowledge of Human Resources Policies and Procedures desired, but not required
- Strong interpersonal skills at both individual and team level
- Proven ability to provide superior customer service
12
Supervisor of Access Service Evenings Resume Examples & Samples
- Ensures performance appraisals are completed in a timely manner
- Analyzes, recommends, implements and monitors approved work-flow changes
- Ensures compliance with DOH regulations as they pertain to completion and filing of death certificates and termination certificates
- Responds to concerns of patients, families, physicians and staff
- Knowledge of Microsoft Word and Excel
13
Supervisor of Access Service Weekend Resume Examples & Samples
- Processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times
- Recommends procedural and system changes to improve operational quality and efficiency
- 2+ years of healthcare leadership experience in patient registration or patient accounting
- Strong interpersonal skills needed to facilitate encounters with patients, staff, nurses & physicians
14
Supervisor Service Resume Examples & Samples
- Supervise escalator clean downs and annual cracked step inspections
- Review material orders. Minimize overnight shipments
- Review outstanding repairs with the Repair Supervisor to assure accurate scheduling and completion of all repairs
- Contact and update customers when units are left shut down for repairs or parts
- Three plus years experience in maintenance/repair within the elevator/escalator or related industry
- Experience or ability to learn PC database, spreadsheet, scheduling, project management, communication and word processing applications
15
Guest Service Ambassador Supervisor Resume Examples & Samples
- Prior guest service experience - required
- Prior cash handling or sales experience - required
- Resort Point of Sale experience recommended - required
- 3+ years of supervisory experience - required
- Ability to answer questions and speak intelligently about all resort products - required
- Skiing or riding ability at Level 7 - required
- Prior experience with (resort) POS software - preferred
- Experienced and/or conversational in a foreign language - preferred
- College Degree - preferred
- Detail oriented- required
16
Field Service Operations Supervisor Resume Examples & Samples
- Should have extensive telecom knowledge with some past leadership experience
- Must be organized, professional and computer literate
- Familiarity with Manhattan a plus as position will require visits to the field
- Must have good written and oral communication skills and be able to work alone
- Working knowledge of outside plant is a plus
- Must be flexible in order to meet the needs of the business
- Generally requires minimum of 4 years of experience in a related discipline
17
Supervisor, Installation / Service Resume Examples & Samples
- Ensures the quality and service of self and others
- Learn to troubleshoot, repair and program all types of Communication and Security Systems
- Use of personal computers
- Self-starter that can work with little to no supervision
- Have a valid driver's license and a driving record that meets company requirements
- Must be able to pass a pre-employment background and drug test
- NICET certification is a plus
- Be able to obtain and retain any licenses that are required by National, State and Local Codes
18
Supervisor Provider Service Call Resume Examples & Samples
- 1+ years of experience as a supervisor
- 1+ years of experience managing people
- Proficiency with Windows PC applications (this includes the ability to learn new and complex computer system applications)
19
MB Service Loan Supervisor Resume Examples & Samples
- People Management -Hires and retains top talent; drives rigorous standards for staffing and developing teams, set goals and development plans for each employee and monitor performance based on department/company goals, motivate staff by providing frequent and high quality feedback, coaching, and recognition
- Integrity– honest: makes decisions within spirit and letter of the law, acts with the highest ethical standards, shares credit, acknowledges mistakes
- Risk Management- Effectively manages reputational and operational risk, instills culture of compliance, implements strong controls, escalates risk issues effectively and appropriately
- Execution- Must be well organized and able to prioritize workflow, responds to change and adapts accordingly, acts with sense of urgency, ability to handle multiple priorities/projects effectively while working in a dynamic environment
- Principal Duties and Responsibilities
- Prioritizes and schedules routes, research cases and projects for all representatives within the team
- Responds to complex inquires from staff and provides direction to resolve issues
- Completes daily review of the Service Levels
- Address attendance, tardy and dress code issues with employees
- Assists in training of new staff in both integration and operation functions
- Completes staff communications, interviews, meetings, etc
- Prepares internal departmental productivity and audit reporting and evaluates staff performance
- Handle escalated calls when analyst needs assistance
- Investigates, resolves and responds to errors created by all sources
- Monitor all unit functions
- Enforce company policy and procedures
- 2-3 years of mortgage servicing /analytical support experience preferred
- Bachelors degree or an equivalent combination of education and/or experience (2-3 years of Mortgage Banking work experience) is preferred
- Experience with MS Office required (Excel, Powerpoint, etc...)
- Previous management and project management preferred
- Previous Customer Service experience preferred
20
Service Operations Supervisor Resume Examples & Samples
- Supervises the activities and performance of field specialists to achieve a high level of customer satisfaction and profitable performance
- Provides support, expertise, leadership, and accountability of specialists as they perform assigned service projects, service agreements, and/or T and M work
- Manages the internal & external communication needs, training needs, and development needs of the service specialists
- Works daily with service coordinators to prioritize and assist the service specialists with the execution of emergency calls
- Works closely with and supports managers, other Supervisors, Account Engineers and Project Managers to insure planned work and customer commitments are executed in a timely manner
- Justifies manpower/ staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned service work of service specialists. Uses and recommends, service procedures & service tools with the service specialists in the execution of their work
- Reviews customer feedback, work reports, and communication from Service specialists and ensures service agreement retention and account growth goals are achieved including adds, extras, upgrades, escalations, and timely renewals
- Maintains timely communications and harmonious relationships between solutions, service, and sales so that project completion and turnover to service can be coordinated to customer disruptions, to maximize our profitability and to insure a smooth transition to a service agreement
- Supports and maintains an effective service field operations team committed to customer and employee satisfaction and profitable growth. Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Provides the tools, training and environment required to achieve employee success
- Bachelor’s Degree is preferred, although candidates with an Associate’s Degree or a combination of education and directly related experience will also be considered
- 3+ years’ Supervisory Experience, preferably having supervised between 8-17 employees
- Must be at least 21 years of age and possess a valid Driver's license in good standing in order to participate in the required Siemens vehicle plan
21
Supervisor, Customer Meter Service Resume Examples & Samples
- A Bachelor's degree or equivalent job related experience in a related area, 3 years' related experience is preferred
- Technically proficient within subject matter or demonstrated ability to learn the business is preferred
- Possesses knowledge and understanding of National Grid's policies and processes and how to apply them effectively
22
Supervisor of Provider Service Resume Examples & Samples
- Set priorities for the team to ensure task completion
- Identify and resolve operational problems using defined processes, expertise and judgment
- Product, service or process decisions are most likely to impact individual employees and / or customers
- Undergraduate degree or equivalent work related experience
- 3+ years of provider relations and / or network management experience
- 3+ years of experience with Medicare and Medicaid regulations
- At least an intermediate level of knowledge of claims / systems processes, contracting and reimbursement methodologies
- At least an intermediate level of proficiency with MS Word, Excel, PowerPoint and Access
- Exceptional presentation, written and verbal communication skills
- Ability to work independently and remain on task
- Good organization and planning skills
- Ability to prioritize and meet deadlines from multi - staff members within the department
- Pharmacy Tech or PBM experience
23
Service Operations Supervisor Resume Examples & Samples
- Supervises the activities and performance of all service project management and service Project Managers
- Plans, organizes, directs and controls all service work and service project activities for assigned projects and/or service accounts. Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates. Also ensures T and M work is completed in an effective and profitable fashion. Supervises account engineering activities including service project work, material ordering, shipping, service agreement labor plans, customer satisfaction and service accounts receivable
- Ensures proper job management and cost control by reviewing service financial statements with engineers. Maintains and improves booked margins for service agreements
- Builds and maintains an effective service operations organization committed to customer and employee satisfaction and profitable growth. Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Provides the tools, training and environment required to achieve employee success
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
- 2+years experience in Engineering or Project Management
- 2+years of supervisory experience
- LI-MCO
24
Case Installation & Service Recovery Supervisor Resume Examples & Samples
- Manages CSI and HPMR to include: hiring, training, coaching, developing, and directing, to ensure operational efficiency, effectiveness, compliance, and stability of the area and its work product. Participates in the creation and development of policies, procedures, training programs, training tools, and other resources to ensure staff is adequately supported to maintain compliance with regulatory/ accreditation requirements and department policies and procedures. Monitors the overall and targeted-specific compliance measures of the CSI on an ongoing basis. Ensures that individual statistics are within targets needed to meet regulatory requirements and service standards. Identifies non-compliant practices or performance needing improvement and implements effective corrective actions and training to improve results
- Directs and oversees preparation and case set-up of the demand letters by the Member Relations Assistants; oversees and participates as needed in the process to: acknowledge, collect necessary data to facilitate grievance/appeal processing, review information received from members/vendors/non-Plan providers, request additional information when needed, monitor status, follow department procedures for grievance/appeal resolution; assign grievances/appeals to department staff
- Establishes ongoing communication channels with internal customers (hospital and medical office administrators, providers and other department managers) to drive complaint reduction in a Care Delivery setting
- Represents the department and the voice of the member in meetings and work groups. Work collaboratively with the medical offices and hospital leadership teams to assure consistent practices, staff training and escalation processes
- Collaborates with the Member Relations leadership team to plan and achieve department goals and objectives, including system implementation, revisions to protocols, program development, and quality assurance activities which ensure a quality member experience
- Minimum five (5) years of experience communicating with angry/upset people and initiating resolution of complaints
- Minimum two (2) years of experience supervising staff or acting in a lead capacity
- Minimum two (2) years of experience in organizing/prioritizing multiple tasks
- Minimum two (2) years of experience working in a medical, dental or Health Plan organization
- Minimum two (2) years of experience working with computer programs (Excel, Word, etc.)/systems, creating reports and providing statistics
- Minimum one (1) year of experience working with either medical or dental records (e.g., to pay claims, audit, review or conduct research)
- Experience within KP in direct member contact position
- Experience negotiating problem resolution with higher level managers
- Experience in KP dealing with conflict resolution
- Experience using HealthConnect, Common Membership, Diamond/Jars, CIDARS, Resolute, Hospital Billing; MS Word, Excel
- Bachelor's degree in Health Care, Human Resources, Business Administration or related field OR four (4) years of experience in a directly related field
- Thorough knowledge of KP service agreements (Evidence of Coverage documents) and contract law
- Knowledge of state and federal regulatory requirements for Complaints, Inquiries
25
Service Coordinator Supervisor Resume Examples & Samples
- 2 - 5+ years experience in customer service, field coordination, administration or operations. Excellent organizational, interpersonal and verbal and written communication skills needed
- Proficient in Microsoft Office and business software systems (i.e. SAP)
- Strong accuracy and quality of data needed
- Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills
- Strong problem solving ability
- Ability to read and understand customer service contracts
- Technical school or Associates degree (2 year) preferred
- Familiarity or experience with control, HVAC systems, Automation/Fire/Security Systems and engineering preferred
- SAP experience highly preferred
26
Supervisor, LA Service Resume Examples & Samples
- Manage the parts ordering function from Latin America Distributors to Japan and expedite orders to ensure a quick turn around. Expedite and communicate with Agents and FF regarding urgent orders
- Maintain and investigate quality issues by reviewing all Trouble Reports (TR) from Agents. Investigate and rectify all issues accurately. Document findings and close all TB’s. Produce TR Summary Reports for FF including Ultrasound equipment
- Review warranty repair parts and chargeable parts inventory advising FF of findings
- Prepare cost estimates for GM approval
- Evaluate and document all repairs/issues to determine if a repair by the agent is feasible or if repair must be performed in house. Ensure prompt closing of repairs/issues
- Oversee and manage the loaner equipment inventory and process the shipment and return of all loaners
- Develop and implement a Repair Training Program for Latin America Agents. Prepare training summary records for FF. Evaluate the program as necessary to access effectiveness of training
- Monitor and control the repairs through EXFM (Repair Management System). Develop and implement a EXFM training program for all Agents
- Implements and manages processes and procedures to decrease repair time
- Maintains daily communication with Agents. Build relationships with Agents and End Users
- Increase and maintain technical information exchange between FF and Latin America Agents in Spanish or Portuguese when required
- Prepare the service manual in Spanish and Portuguese with FF
- Complete and maintains paperwork and records retention to processes
- Plans and schedules necessary levels of support based on customer/product schedules
- Perform any other jobs/functions as requested by Manager of FF Management
- Adhere and enforce all safety policies and procedures
- Knowledge about Endoscopy
- Experience of Endoscopy Repair
- Repair Management and data control skill
- Communication skill (English & Spanish, and Portuguese if possible)
- Inventory control
- Posses exceptional communication/interpersonal, analytical, problem solving and technical skills
- Proficient computer skills using Word, Excel, PowerPoint, and Outlook
- Mathematical skills
- Highly focused and results-oriented; able to identify goals and priorities and resolve issues in initial stages
- Extensive hands on experience in the areas of, technical service, repair management
- 1)Four year college degree, preferably in the field of business or quantitative disciplines plus 5 + years experience in a medical repair environment, especially in Flexible Endoscopy Business
- 2)Previous management experience
- 3)Ability to research and analyze various types of information
- 4)Ability to prioritize work
- 5)Problem solving capabilities
27
Supervisor Service Resume Examples & Samples
- Assist customers and ensure proper service levels and courtesy from all associates
- Bring customers to location of item
- Respond to customer assistance needs/calls promptly
28
Service Tech Supervisor Resume Examples & Samples
- Recruits, trains and provides direct supervision to hourly personnel performing the service tech and warehouse functions
- Scan all Work Orders daily for service techs
- Route service tech schedules daily
- Ordering tools for FS’s and Service Techs for Builder Center locations
- Email the BSR’s when routes are closed daily, when works orders have been scanned and when there are overages
- Manage Service Tech Vacation Requests
- Approve Service Tech Payroll in Kronos
- Document Service Tech Performance Issues and keep on file for monthly review
- Manage Service Tech Vehicle Mileage Reports
- Perform and review Vehicle Inspections with each service tech
- Assign service areas based upon location
- Audit daily service report to combine tasks which will eliminate service stops per install
- Support the builder center team (including techs) in the review of operations processes to ensure efficient operations of the builder center to include builder sign off’s and builder guidelines
- Write Service Tech reviews to be reviewed by Ops Mgr
- As needed this position will implement corrective actions for performance and behaviors issues that are outside of reasonable expectations and standards
- Train all field service techs to operate in compliance with OSHA. State and local regulatory agencies and policies
- Keeping all hourly service techs up to date on IDP training on a yearly basis
- Assist in the review and reporting of FS vehicle tool / vehicle inspections bi-annually
- Ordering purchased finished goods from other vendors for the warehouse and service tech use for the state
- High School diploma or GED, some college courses beyond high school preferred
- 1 to 3 years experience in a Field Operations or Construction Services environment
- 1 to 3 years of supervision, preferably in a Field Operations or Construction Services environment
- Advanced computer skills including knowledge of windows based applications and Microsoft Office applications
- Ability to build effective business relationships and work effectively with all levels of employees within AWC and its customer’s organization and the public
29
Guest Service Agent Working Supervisor Resume Examples & Samples
- Promptly completes the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promotes Hilton marketing programs. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Nonverbally confirms the room number and rate. Provides welcome collateral containing room keys, certificates, coupons and refreshment center keys as appropriate. Closes out guest accounts at time of check out. Requires standing and continual mobility throughout front office area
- Communicates effectively both verbally and in writing to provide clear direction to staff. Analyzes and acts on both reports and group files throughout the day to properly assign and instruct guest service agents in details of work. Observes performance and encourages improvement or discipline as needed. Monitors lobby traffic and makes staffing adjustments accordingly
- Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA's and other employees. Resolves customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Makes decisions and takes action based on previous experience and good judgment, while displaying sincere concern, sometimes revising procedures to accommodate unusual situations. Authorizes revenue allowances to remedy problems only after other alternative solutions have been offered
- Greets guests immediately with a friendly and sincere welcome. Offers services and upsells as directed by management, consistent with customer needs. Uses a positive and clear speaking voice, listens to and understand requests or problems, responds with appropriate actions, solutions, and follows through. Provides accurate information such as outlet hours and local attractions
- Promptly answers the telephone using positive and clear English language. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages and facsimiles for customers as requested
- Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to effectively interact as a team member with co-workers to provide excellent guest service
- Ability to adapt to new situations readily and work with various types of customers and employees in diverse situations
- Ability to read, listen and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer systems as well as process data and generate reports
- Ability to perform several function simultaneously and adapt to varying levels of business activity
- Ability to communicate via telephone to system support staff off property and to understand and perform their instructions
- Ability to stand, walk and continuously perform behind the front desk
- Ability to process data and generate reports using OnQ and Excel
- Hearing and visual ability to observe and detect signs of emergency situations
- Ability to input 35 words per minute
- Good knowledge of Hawaii’s places of interest as well as directional knowledge of Hawaii
- Ability to operate a 10-key by touch, rapidly and accurately
- Ability to move supplies weighing up to 50 lbs
- Ability to stand and work continuously in confined areas
- Ability to lift, bend, stoop, walk, and stand for extended periods of time
30
Service Express Supervisor Resume Examples & Samples
- Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay
- Managing, training and directing all Front Office/Service Express Staff to achieve consistent outstanding service delivery. Need to delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills. Act as Manager on Duty and responds to emergency codes
- Responsible for the overall direction, coordination, and evaluation of all front office units. Carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, scheduling, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Must be able to address harassment complaints and follow proper procedures
- Ensure all guests and owners are being treated in an efficient and courteous manner and that all Starwood standards are being applied
- Excellent supervisory and communication skills with emphasis on “people management and development.”
- Responsible for the hiring, training, and direction of all department associates
- Train, coach and oversee the departments leads, bell staff, and rooms controller
- Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied and updated based on brand standards
- Attend weekly Revenue, Staff, BEO and Rooms Meetings on a rotating basis with other supervisors
- Act as Manager on Duty at any given time on an as needed basis
- Work closely with Revenue Management to implement new selling strategies, policies and hotel packages
- Work closely with the Housekeeping Department to ensure timely room readiness and guest satisfaction
- Work in conjunction with accounting and finance team to maintain and minimize levels of account receivables, resolve guest billing inquires and ensure proper third party billing
- Respond to guest complaints and request, evaluate situation, compensate and give good will gestures
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Assist and oversee the Front Office marketplace, monitor inventory, place orders and ensure Marketplace is aesthetically pleasing
- Supervise the activities and the service levels of the concierge, PBX, Rooms Controller, Service Attendant, Kids Club and Front Desk divisions
- Ensure the completion of performance appraisals on a regular basis according to company standards
- Oversee the Starwood Preferred Guest membership program, designate and oversee a SPG champion and ensure that all guests who are members are appropriately recognized, meeting all Starwood standards. Ensure all department associates are well trained on SPG program
- Operate the department within company, Intrawest and Starwood policies as they relate to the ethical codes, standards of good business practice and local laws and regulations
- Assist Home Owners in the absence of the Home Owners Relations Manager and act as point of contact
- Measures current levels of service performance against previously measured benchmarked performance and constantly strives for improvement
- Scheduling of all Front Office, Bell Staff and Service Express associates
- Conducts regular quality audits on front desk agents, bellmen and valet teams, concierge, Kids Club and rooms controller to ensure compliance to the highest standards at all times
- Conducts daily pre-shift meetings and periodic departmental meetings
- Develops and maintains effective incentive and recognition programs
- Presents innovative ideas to hotel management to increase productivity and efficiencies
- Makes certain that the Starwood approved Service Express® technology is used to its fullest capacity, in compliance with company standards, and is full trained on Starwood Programs
- Oversee Service Express/PBX as a One-Stop-Shop, including In-Room-Dining order taking, In-Room-Dining delivery whenever restaurant is not able to perform this task
- Assist the Rooms Division manager with budgeting, forecasting, financial planning and management of the Front Office. Activities center on identification of strengths and weaknesses and the development of plans and strategies to ensure business development
- Responsible for sales to guests through the Front Office and any actions that can impact on volume of business. Responsible for direct link between efforts executed, decisions made and revenue generated by Front Office (performance indicators are sales, units, growth, turnover, etc.)
- Give direction and be responsible for the implementation of plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, quantifying results, planning and scheduling work and performance indicators that are typically productivity and efficiency measures
- Responsible for maintaining quality of product and ensuring consistency in its delivery and standards
- Assist Rooms Manager in planning, overseeing and implementing policies for the Rooms Division. Assume responsibilities of Rooms Division Manager during his/her absence
- 1-3 years’ experience in Hotel Front Office supervisory role preferred
- Starwood brand experience beneficial
- Intrawest experience beneficial
- Housekeeping experience preferred
- Must possess strong computer skills including Microsoft Office, Word, Excel, Kronos, Galaxy, Lightspeed, and Micros
- Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision and strong initiative is a must
31
Instant Service Centre Supervisor Resume Examples & Samples
- Being attentive to guests
- Accurately and promptly fulfill guest’s requests
- Anticipate guest’s needs
- Maintain a high level of knowledge, which affects guest experience
- Answers all calls within 3 rings, using the guest surname at least three times throughout conversation
- Investigate complaints regarding telecommunication services, hotel operations; takes appropriate actions
- Must ensure high recognition of IHG Reports and Ambassador Members in order to achieve high scores in the HeartBeat survey
- Inputs all requests (guest, Engineering, Housekeeping, etc.) promptly and accurately into the system, co-ordinates and assigns work orders to the appropriate department and staff. Follows ups, and ensures the assigned work orders are completed in accepted standard time and by priority, ensuring guest satisfaction
- Monitors all calls that are in queue and answers appropriately
- Notify guests or internal staff of any delays in performing work orders and call back guests to ensure guest satisfaction within accepted time frame
- Continually check on the pending work orders that have not been completed
- Handle all guest wake-up calls
- Handle guest messages - written and or voice mail and send faxes out regarding guest inquiries and requests
- Logs all guest complaints and guest history logs into systems for future reference, track trends in service deficiencies and report them to management
- Familiar with the basics about what guests might request regarding Engineering/Housekeeping requirements
- Handle guest calls for the pick-up and delivery of laundry, pressing, mending and dry-cleaning
- Know current information about the hotel and its activities and has complete knowledge of all in-house groups and banquet events
- Well aware of the restaurants operating hours and specials/promotions within the operation as well as catering space requirements and locations
- Complete the beginning and ending shift duties that include turnover shift report, outstanding jobs not completed in order system and any other daily, weekly and monthly reports required by senior management
- Perform PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel
- Is knowledgeable about the different software programs utilized in the Guest Services Department
- Including but not limited to Property Management System, Work Order and Glitch report system and electronic devices (paging system), etc
- Comply with the company’s code of conduct
- Comply with the company values and model desired behaviors
- Supervise daily tasks and responsibilities of the Instant Service Centre Agents
- Ensure colleague training is done on appropriate material and in due time
- Ensure sufficient working material available for team to handle task and that IT material is in order
32
Service Center Operations Supervisor B Resume Examples & Samples
- Direct the efficient function of plant operations
- Supervise the filling of time-sensitive orders
- Coordinate shipments
- Ensures on time deliveries and error-free shipments
- Provides leadership to direct reports; coaches and counsels employees
- Provide daily reporting
- Ensure training is effectively carried out and oversee completion of training checklist
- Provide direction and coaching in safe work practices: support safety goals
- Review unsafe conditions and ensure corrective actions are carried out to eliminate workplace hazards
33
Supervisor, Meter & Service Resume Examples & Samples
- Supervises and coordinates the design, installation, and maintenance of meters, complex primary, totalized and AMR metering systems, lead control devices and related metering equipment
- Supervises and schedules testing/replacement of electric meters and/or instrument transformers in accordance with annual test and retirement schedules and regulatory agency requirements
- Implements Metering Standards, Information and Requirements for Electric Service, National Electric Code and all applicable customer service and credit and collection policies and procedures
- Advises internal and external customers and contractors on metering and related technical matters
- Facilitates Revenue Protection programs by initiating, coordinating and/or conducting energy diversion investigations, promptly identifying and correcting improperly metered locations and providing accurate data for billing adjustments and legal actions
- Evaluates and verifies correct calculation of billing constants and ensures accurate wiring connections for all transformer-rated metering installations
- Supervises and coordinates installation, removal and data analysis of voltage/power monitoring equipment
- Administers Time Merit Progression program, performs internal and field inspections and training to enhance employees’ safety and work performance
- Ensures the accuracy, integrity, and security of all CSS information, customer and Company keys, customer payments, meters, and related measuring equipment
- Effectively resolves customer inquiries and complaints
- Develops working relationships with municipal and state inspectors to resolve electric service issues
- Administers the union contract(s)
- Supervises Meter Reading function for Eversource
34
Supervisor Service Coordinator Resume Examples & Samples
- Orient new hires and direct reports on department’s expectation and job duties
- Provides training, coaching, counseling, and assist in mediation as necessary to ensure the staff works effectively and efficiently. Provides training and/or coordination of training on department procedures and processes. Supervises staff, recruitment, and staffing matrix. Participate with disciplinary process, prepares performance reviews, and oversees activities and career development
- Supervise and monitors the delivery of available resources. Ensures staff assists families in identifying available and acceptable service providers. Reviews available early intervention service options and resources available to the families of Part C eligible children
- Ensures evaluation and assessment coverage is equitable. Assigns staff to evaluation and assessment appointments, first contacts, and transition appointments in the event of unscheduled or scheduled absences. Participates in pre-evaluation and assessment activities as needed
- Facilitates the development, timeliness, and scheduling of a transition plan to preschool or other community services as appropriate. Works with staff, public school system, Head Start, community preschools, and other community agencies to ensure proper transition from Part C services at age 3
- Supervise and monitors case loads and reassigns cases as needed upon changes in staff or needs. Ensures cases are assigned and distributed equitably. Ensures documentation and administrative case management functions are up to date, including insuring each staff member is billing up to 120 hours/ month
- Leads and participates in workgroups, procedure review, and functions of staff. Coordinates with medical and health providers in the community, including the birth through two agencies. Attends required training and seminars and ensures appropriate training for employees
- Participates in internal and state quality assurance activities (e.g., record and data reviews, corrective actions)
- Recommends modifications to IFSPs, if appropriate. Acts as the primary facilitator in the clinic setting as assigned by the Leaders
- Resolves issues as presented by the staff. Takes calls and resolves issues for families. Brings issues of importance to Leaders as needed
- Supervises all facets of service coordination and Individualized Family Support Planning (IFSP)
- CPR card preferred
- Adhere to ES system as describes in the ES Policy handbook and Operations Guide (ESPHOG) and any applicable local standards
- Ability to follow complex written or verbal instructions to solve complex problems
- Ability to relate cooperatively and constructively with children/families, providers, and peers
- Ability to learn appropriate software application(s)
- Able to maintain confidentiality of sensitive information
35
Service Center Operations Supervisor Resume Examples & Samples
- Promote and demonstrate a safe work environment (compliant with EPA/OSHA regulations)
- Management, training and motivation of Warehouse staff
- Conflict resolution of Warehouse employees
- Customer satisfaction management of Quality with a 98% on-time delivery requirement and error-free parts
- Ensure the productive use of resources and implement continuous productivity improvements
- Ensure 80% up-time of all equipment with limited unscheduled production interruptions or breakdowns
- Production order management to meet order schedules
- And all other duties as assigned by the Plant Manager
36
Service Operations Supervisor Resume Examples & Samples
- Coordinate daily work assignments, oversee and engage in field and warehouse activities
- Manage equipment transfers and cycle counts to ensure an accurate on site inventory
- Exhibit excellent time management, verbal and written communication skills
- Sustain a clean and safe work environment, including 5S activities. Safety training, meeting and medical testing requirements are kept up-to-date; ensure that standard work is followed
- Assisting Team in achieving measures and goals by monitoring reports from FSO, JDE, and Cognos
- Root Cause and Countermeasure deployment to SOM
- Actively involved with new hire process (participate in the interview with the SOM, training, development, etc)
- Manage schedules for work, various shifts, on-call, and vacation
- Work with SOM, Sales, Service Team and /or the Customer to resolve issues and improve service
- Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations
- All other duties assigned
- 18 Years or Older (Can not operate vehicles that exceed 10,000 lbs. if under Age 21)
- Willingness to travel for periods up to one week
- No Corrective Action in the last 12 months
- No Avoidable Vehicle Accidents (AVA) in the last 12 months (AVP can review to determine qualification)
- Perform all Essential Job Functions
- Able to perform Basic Administrative Tasks
- High school diploma or GED required. Two year Associate Technical Degree preferred
- Ability to use computer to perform assignments including proficient use of required software programs including MS Word, MS Excel
37
Royal Service & Reservation Supervisor Resume Examples & Samples
- Support the reservations and royal service manager in leading both departments
- Manage and coordinate in-house reservation requests and assist in maintaining the hotel reservations inbox
- Ensure all reservations/quality control tasks are completed to maximize accuracy of reservations and revenue
- Prepare reports and attend required meetings
- Daily review and balancing of inventory to maximize revenues and guest experience
- Act as Liaison to Global Reservations Centre Team and champion Sellweb tool (internal communication to GRC)
- Champion the Property Manager System and ensure staff is trained and focused on completing and improving daily reservation processes
- Support the Reservations and Royal Service Manager in updating and maintaining the hotel’s telephone system and KIPSU program
- Communicate and analyze guest feedback results and take appropriate action to constantly improve guest satisfaction
- Have a complete knowledge of the hotel’s emergency procedures
- Handle Guest concerns and react quickly, logging and notifying proper areas
- Previous Property Manager System experience preferred
- Computer literate in Microsoft Windows applications required
38
Service Operations Supervisor Resume Examples & Samples
- Implementing actions to resolve any case deficiencies which includes reviewing results with employees
- Case documentation
- Minimum of 3 years of healthcare, health plan or benefits experience required preferably in a call center environment
- Minimum 2 years of health benefits experience
- Government programs, resources and legislation and mandates including but not limited to Affordable Care Act, FMLA, Medicaid, CHIP
- High deductible health plans including Health Reimbursement Accounts (HRAs) and Health Saving Accounts (HSAs)
- Coordination of benefits and which plan is primary - simple and complex cases (commercial plans, Medicare plans)
- Understanding of insurance carrier claims processing
- Knowledge of procedure and diagnosis coding (ICD-9, HCPCS, and CPT-4)
- Pharmacy benefits including injectable medications
39
Supervisor, Service Resume Examples & Samples
- Various training programs provided by Laclede Training School
- HVAC certification from an accredited vocational school
- Valid Missouri Class E Chauffer’s License or the issuing state’s equivalent
- Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
- Ability to make difficult decisions and communicate those decisions to others
- Sets challenging and productive goals for the team and holds others accountable for actions
- Ability to provide resources and support
- Ability to use checkpoints and processes to measure results
- Ability to provide and communicate clear performance objectives
- Ability to set challenging and productive goals and delegate effectively
- Ability to lead by example, define roles/responsibilities, motivate and set strategy
- One to two years of experience as a service technician
40
Supervisor Service Resume Examples & Samples
- Respond to customers and assess actions regarding service needs or problems and the appropriate service programs or solutions to meet customer requirements
- Oversee scheduling of service personnel to respond to customers efficiently and provide the appropriately trained technician to meet their needs
- Resolve all disputes quickly, ensuring customer satisfaction while managing overall costs
- Drive for complete utilization of the technicians while meeting targets for service metrics
- Ensure environmental, health and safety compliance within service team. Confirm that all service employees follow and maintain safe work habits in the shop, as well as at the customer site. Collaborate with the Office Manager on EHS reporting and compliance, as well as “near miss” or accident investigation if necessary
- Candidate must be bilingual
- Experience managing or leading teams of hourly technicians, including remote employees, preferred
- US Driver’s License and acceptable driving record required
41
Service Center Operations Supervisor Resume Examples & Samples
- Promotes and demonstrates a safe work environment (compliant with EPA/OSHA regulations
- Directs the efficient function of plant operations
- Understands production goals and implement actions necessary to meet objectives
- Supervises the filling of time-sensitive orders
- Coordinates shipments
- Ensures on time deliveries and error free shipments
- Provides daily reporting
- Carries out and supports company policies, goals, and objectives
- Understands quality goals and implement actions necessary to meet goals
- Ensures training is effectively carried out and oversees completion of training checklist
- Communicates with other departments within facility as well as other Ryerson locations
- Understands customer requirements, participates and advises on decisions regarding suitability of material and processing capabilities
- Provides direction and coaching in safe work practices; supports safety goals
- Reviews unsafe conditions and ensures corrective actions are carried out to eliminate workplace hazards
- Performs other work-related duties as assigned by Management
42
Service Operations Supervisor Resume Examples & Samples
- First line supervisory position. Manages service account engineers and field specialists. Manages multiple service project with a total revenue less than five million(<5M)
- Plans, organizes, directs and controls all service work and service project activities for assigned projects and/or service accounts. Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates. Also ensures T&M work is completed in an effective and profitable fashion. Supervises account engineering activities including service project work, material ordering, shipping, service agreement labor plans,, customer satisfaction and service accounts receivable
- Develops manpower schedules and loading to ensure contract completion and labor leveling. Maintains timely communications and harmonious relationships between solutions, service, and sales so that project completion and turnover to service can be coordinated to customer disruptions, to maximize our profitability and to insure a smoothe transition to a service agreement
- Builds and maintains an effective service operations organization committed to customer and employee satisfaction and profitable growth
- Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Provides the tools, training and environment required to achieve employee success
- Associate's degree or equivalent experience is required
- 3-5 Years Experience in Engineering or Project Management
- # Employees Supervised: 8-17
- Certification may be required in some areas
- BT Automation experience is required
- Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan
- Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
- LI-MJP
43
Supervisor of Access Service Resume Examples & Samples
- Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable
- Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed
- Maintaining daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service
- Monitors the inpatient and outpatient registrations for Quality Assurance
- INVISION experience
- Experience with 3rd party reimbursement and/or insurance background
- Ability to handle simultaneously and to exercise sound judgment
44
Supervisor, Service Operations Resume Examples & Samples
- Healthcare experience required
- Proven strong leadership skills managing large high performance teams
- Multiple years proven leadership experience setting strategic direction and influencing change that resulted in quantifiable positive outcomes
- Multitasking and excellent organizational skills are a must
45
Business Service Centre Supervisor Resume Examples & Samples
- Supervise all phases of the operation including scheduling all work into the copy center, controlling the workload, and maintaining a synchronized production schedule with Copy Services
- Ensures that the printing center consistently produces a quality product by implementing appropriate quality control standards for copy layout, document preparation for copying, alignment legibility, and control of copy density
- Meeting the customer's copy product needs by being thoroughly knowledgeable of various copy products available in the Printing Center, discussing the customer's copy product needs, providing options to satisfy those needs, and delivering the copy product as requested
- Supervise the mail service group and ensure that sorting of incoming and outgoing mail is distributed and dispatches for courier pickup or personal delivery
46
Provider Service Call Supervisor Resume Examples & Samples
- High School Diploma / GED OR 10+ years of equivalent working experience
- Available to work 40 hours per week anytime within the operating hours of the site 8:00 am to 6:00 pm Monday to Friday
- 5+ years of customer service experience analyzing and solving customer problems
- Proficiency with Microsoft Office (Word - creating and editing documents, Excel - creating and editing spreadsheets, sorting / filtering and Outlook - email, scheduling, tasks)
- Ability to remain focused and productive each day though tasks may be repetitive
47
Supervisor Service Resume Examples & Samples
- Oversee the daily operations of the service department
- Manage the distribution of Service Technician work loads and assignments
- Direct the activities of Service Technicians
- Manage shop costs to achieve margin objectives
- Maintain a clean and safe work environment
- Assist Service Advisors in responding to and handling customers' service complaints
- Establish work standards and evaluate Service Technician's performance
- May handle issues related to warranty work requests
- May determine need and cost of service repairs
- Hire, counsel, and discharge Service Technicians as necessary
- Ability to organize and direct oneself and effectively supervise others
- Ability to utilize the available time to organize and complete work within given deadlines
- Ability to find a solution for or to deal proactively with work-related problems
- Ability to communicate effectively with others using the spoken word
- Ability to take care of the customers' needs while following company procedures
- Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
48
Supervisor Service Resume Examples & Samples
- Typically a university degree is required and an advanced degree is preferred, or a combination of education and experience that demonstrate the required skills
- Typically requires approximately10 years of relevant professional experience within a related industry
- Experience leading service organizations within a medium-to-large scale company, providing support to equipment customers
- Experience with international customers essential
- Superior influencing and leadership skills
- Demonstrated ability to drive change within organizations
- Strong business management skills
- Ability to travel internationally and obtain a valid passport
49
Supervisor Service Account Management Resume Examples & Samples
- High School Diploma / GED
- Experience in Microsoft Excel (add columns, add rows, and create spreadsheets)
- Experience in Microsoft Outlook (manage emails, and send calendar invites)
- Experience in Microsoft PowerPoint (creating and editing presentations)
- Experience in Microsoft Word (creating and editing team memos, flyers, and documents)
50
Supervisor, Service Operations Resume Examples & Samples
- Customer service experience, including 3 - 5+ years experience in managing high volume transaction processing
- Proven strong leadership skills managing large, high performance teams
- Managed care experience preferred
51
Service Operations Supervisor Resume Examples & Samples
- Provides technical support, expertise, leadership and accountability for service projects, service agreements, and/or T&M work
- Plans, organizes, directs and controls all service work and service project activities for assigned projects and/or service accounts
- Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates
- Ensures T&M work is completed in an effective and profitable fashion
- Supervises Client Service Manager activities including service project work, material ordering, shipping, service agreement labor plans, customer satisfaction and service accounts receivable
- Plans and justifies manpower, staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned service work
- Utilizes the service agreement low-GM improvement process, service tools, and assists in monthly forecasting
- Ensures proper job management and cost control by reviewing service financial statements
- Maintains and improves booked margins for service agreements
- Directs and supervises the development of service agreement plans and the use of those plans in the monitoring and control of progress in the execution of the work
- Reviews customer feedback and ensures service agreement retention and account growth goals are achieved including adds, extras, upgrades, escalations, and timely renewals
- Develops manpower schedules and loading to ensure contract completion and labor leveling
- Conducts annual performance reviews
- Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility
- Reviews Sales proposals for Service Contracts and Project proposals
- Weekly timesheet review and approval
- Provides the tools, training and environment required to achieve employee success
- Bachelor’s Degree in a related field is preferred, however, candidates with a combination of education (a High School Diploma or GED Equivalent is a minimum requirement) and experience will also be considered
- Must have a minimum of 5 years of experience in the HVAC/Building Automation field
- Demonstrates knowledge of fundamental concepts, practices, and procedures for supervised work groups
- Demonstrates understanding and application of supervisory approaches for work direction, motivation, performance management and disciplinary action
- Individual must possess a valid Driver's license in good standing
- Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
