Service Team Resume Samples
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Service Team Resume Samples
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SC
S Connelly
Sarai
Connelly
3771 Effertz Estate
New York
NY
+1 (555) 792 5512
3771 Effertz Estate
New York
NY
Phone
p
+1 (555) 792 5512
Experience
Experience
Phoenix, AZ
Service Team Manager
Phoenix, AZ
Satterfield, Osinski and Emmerich
Phoenix, AZ
Service Team Manager
- Work with fellow Management and Coaching Team to attend Client calls related to department and then provide feedback to Specialists
- Proven track record in the management of people including performance management
- Carry out 1:1s and performance reviews in line with ADP policy; create, support and monitor personal development plans (PDPs) for team members
- Review payroll-delivery team performance and provide monthly reports and analysis
- Evaluate system performance for cost savings and product improvement
- Develop Specialists who go above and beyond in their results and attitude combined by using effective Personal Development Plans
- Create and execute training plans for new members of staff
Detroit, MI
Partner Service Team Manager
Detroit, MI
Krajcik, Muller and Jacobi
Detroit, MI
Partner Service Team Manager
- Assess team members’ performance and profiles, making sound decisions on resource allocation regarding strategic partnerships
- Liaise with Partner Success team, following up on highlighted trends and monitoring results of action plans
- Work with Analysts to manage staffing plans to ensure capacity is met
- Participate in partner segmentation discussions contributing the service standpoint
- Provide partner feedback report on a weekly basis
- Collaborate with Partner Success team in the discussion and definition of tactical actions to improve partner performance
- Identify trends and key areas of improvement in order to suggest and implement tailored policies and procedures
present
San Francisco, CA
Guest Service Team Lead-attractions
San Francisco, CA
Schultz Group
present
San Francisco, CA
Guest Service Team Lead-attractions
present
- Carries a pan and broom while walking the park to assist with upholding cleanliness standards
- Responsible for daily scheduling and organizing breaks and meal periods
- Utilizes the Jolt online system to effectively complete all training records in compliance with department policies
- Oversees daily operation of specified section of the Park. Prepares rides and attractions for opening by competing Maintenance to Operations hand-over process, ensuring proper cleanliness and staffing levels, overseeing completion of opening safety checklists, and completing prompt review and sign-off of opening safety checklists
- Trained and certified to operate all attractions in their designated section of the Park. Enforces safety procedures and standards in the Attractions Standard Operating Procedures manuals (SOPs)
- Under the direction of Supervisory staff, may be responsible for: performance management, writing and issuing performance reviews and corrective actions, holding MC development meetings, and observing and providing feedback on policy compliance
- Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through MC monitoring, auditing, training and recertification
Education
Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
Clark Atlanta University
Bachelor’s Degree in Finance
Skills
Skills
- Payroll Knowledge (desirable)
- Strong people management ability
- Strong written and verbal communication skills
- Process and quality improvement
- Strong customer service skills
- Excellent communication skills
- Solid business skills
- Proven management skills with the ability to train, develop, and motivate
- Strong customer service skills essential
- Financial acumen
15 Service Team resume templates
Read our complete resume writing guides
1
Gain & Loss Branch Service Team Manager Resume Examples & Samples
- Maintaining team efficiency and ensuring requests are completed within agreed Service Levels
- Reviewing / Auditing team inquiries and phone calls for quality control
- Assistance in new IRS regulatory cost basis reporting projects
- Mentor and provide guidance, to further develop the team in evolving business and tax knowledge
- Perform root cause analysis, offer solutions and highlight system/process inefficiencies
- Tracking and reporting metrics
- Servicing escalated inquiries
- College degree (BS or BA) preferably in finance, business, management, economics, accounting, statistics or related disciplines
- Three years minimum experience in financial services operations with at least two years in business management
- Strong communication skills, both oral and written, including experience with business process documentation and preparing management reports using PowerPoint
- Collaboration and teamwork skills and experience, including strong interpersonal skills
2
Service Team Manager Resume Examples & Samples
- Ensure service level agreements between ADP and clients are being met
- Liaise with other departments and MPS teams and managers as necessary to ensure service delivery criteria are met
- Manage change using the ADP way
- Management of client contact including service reviews, calls, meetings and client visits
- Review and analysis Net Promoter Score (NPS) feedback and create management action plans, as appropriate
- Monitor and ensure agreed processes and procedures are carried out in regard to payroll processing
- Build effective working relationships with offshore teams
- Ensure all client payroll procedures are current
- Ensure that all MPS client communication (internal or external) is dealt with appropriately
- Ensure client queries into MPS are dealt with appropriately, and act as a point of escalation
- Plan and manage the delivery of client payrolls
- Plan and manage delivery of all client “end of year” and P11d requirements
- Manage day-to-day resourcing
- Manage the day-to-day activities of team members to ensure payroll deadlines are met
- Sign off payrolls for live BACS transmission
- Review payroll-delivery team performance and provide monthly reports and analysis
- Evaluate associates’ workloads to ensure the efficient distribution of new business within the team
- Ensure that associates are adequately trained and developed
- Ensure that associates are aware of and are applying current Inland Revenue legislation
- Create and execute training plans for new members of staff
- Human Resource (HR) reporting
- Carry out 1:1s and performance reviews in line with ADP policy; create, support and monitor personal development plans (PDPs) for team members
- Maintain knowledge of current ADP products and services
- Carry out other duties as required to fulfil the role, including client visits when necessary
- Follow ADP policy as stated in the Associate Handbook
- Payroll Knowledge (desirable)
- Strong people management ability
- Process and quality improvement
- Microsoft Office, including Excel, Word and PowerPoint
- Operations management: capacity planning, resource management, skills management, performance measurement and management, quality management and continuous improvement
- Chairing and managing internal and external meetings
- Experience of working with and consistently delivering to client SLAs
- Effective communication skills, both verbal and written, at all levels
3
Surety Service Team Leader Resume Examples & Samples
- Support Surety new business production efforts and service the growing book of business
- Provide continuous client service and Surety advice
- Analyze and evaluate financial statements and contract and/or commercial surety contracts
- Compose program submissions and secure surety coverage from insurance markets
- Negotiate surety rates, indemnity agreements, conditions and terms for new and renewal clients
- Arrange and facilitate underwriting meetings
- Assist with resolution of client/carrier accounting issues
- Instrumental in development of short and long term department objectives with company goals
- Prepare written correspondence, reports and analysis as needed for management and clients
- Communicate effectively with client decision makers and other team members
- Conduct internal and external meetings
- BA/BS degree, preferred
- 5-7 years' experience working on mid to large-sized commercial and contract surety accounts within a brokerage environment preferred
- Appropriate licenses as dictated by state law
- Insurance related and other professional designations highly desirable
- Qualified candidates will be those who demonstrate effective verbal and written communication skills, strong time management, teamwork and prioritization skills, and highly effective client service capabilities
- Proficiency in computer skills including Microsoft Word, Excel and PowerPoint, and the ability to navigate within the Internet required
- Please, only local candidates or those willing to relocate at their own expense
4
IT Help Service Team Lead Resume Examples & Samples
- Responsible for overseeing a local team of 3-4 people
- Performs analysis and support of functional or corporate deployed service(s) using fundamental problem solving techniques and root cause analysis concepts
- Provides end-user support across all end user services
- Partners, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
- Identifies potential escalations and proactively alerts management as needed
- Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity
- Ensures configuration and inventory management database entries are complete and accurate. Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines
- Develop and maintain, accurate support documentation
- Bachelor’s Degree in Computer Science, Business Administration, Information Systems or Electrical Engineering
- Strong communication and interpersonal collaboration skills to collaborate with a wide range of business user communities regularly
- Strong customer service/consulting/training skills
- Solid problem solving skills, innovative and creadtive mindset
- Motivated and self-starter
- Experience with End User engagement
- 1-3 years in a corporate IT department providing end user support over a wide range of end user environments
5
Service Team Manager Resume Examples & Samples
- Plan, schedule, supervise, and control service jobs
- Read and interpret P & L's, General Ledger, Job Profitability and Open Job Detail reports
- Maintain outright sales and advanced service charge recovery margins
- Evaluate system performance for cost savings and product improvement
6
Service Team Manager Resume Examples & Samples
- Minimum 5 years management/leadership experience
- Working in a similar environment, conducting service/installations repairs, inspections and construction of Tyco Integrated Security or comparable services. Financial
- Financial acumen
- Must be very flexible, working in a change management environment
7
Service Team Lead EUS Resume Examples & Samples
- B.S. in Business or related area coupled with 1 to 2 years of experience on the Global IT Service Desk
- Team leadership skills are an essential element as are excellent oral communication and interpersonal skills
- A working knowledge of the Global IT Service Desk policies and procedures, products, and financial controls and personal computing literacy is essential
8
Guest Service Team Member Resume Examples & Samples
- Exceptional Customer Service
- Knowledge of Cocktails (advantage)
- Highly Organised
- Flexability
- Accor Employee Bonus Scheme
9
Maintenance Guest Service Team Member Resume Examples & Samples
- Flexibility
- Service minded and guest oriented
- A through and methodical approach
- Ability to identify problems
- Autonomous
- Good administrative skills and team spirit
- Salary for this position is £15,410 per year
10
Service Team Manager Resume Examples & Samples
- Lead team of ten specialists and oversee their personal and professional development
- Support team members in the context of strategic projects, e.g., to raise efficiency levels of Sales Support
- Develop service concepts for new products
- Make active contribution to improvements and changes to business processes
- Analyze and solve technical problems and provide active support during troubleshooting
- Organize knowledge transfer to New Business and Technology Center (central R&D)
11
Guest Service Team Leader Resume Examples & Samples
- Positive,
- Good interpersonal skills, guest oriented and service minded,
- Autonomous and sense of responsibility
- Uniforms and dry cleaning
12
IT Walkup Help Service Team Lead Resume Examples & Samples
- Direct Face-to-Face customer support
- Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues
- Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services
- Overall, provides a world class employee support experience with an exceptional emphasis on quality resolutions and customer support
- Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services
- Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk
- Improves end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
- Perform SCRP process and ACR/ICR updates
- 3+ Years of experience in a Deskside Support role
- 1+ years of experience in a Team Lead experience
- Process-oriented individual that has experience collaborating with individuals
- Proficient in Digital Worker Capabilities (e.g. Microsoft Office, OneNote, SharePoint, WebEx, Mobility devices and tools etc.) both features and configuration
- Experience in helpdesk and ideally a desk side services background
- 1+ years in a corporate IT department providing end user support over a wide range of end user environments
- Experience with multiple infrastructure environments and understanding their relationships (e.g. operating system, hardware, data center, security, network, voice, mobile devices, end user and server / web related applications)
- Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
13
Merchant Service Team Lead-spanish Resume Examples & Samples
- Point of contact for escalated issues
- Follow Escalation procedures in the absence of a Supervisor
- Answer inbound calls from Merchants who are selling InComm products with inquiries regarding transactions processed at point-of-sale
- Provide first tier level support for technical problem resolution for point-of-sale hardware
- Professionally address Merchant issues in order to ensure prompt and satisfactory resolution
- Provide timely, accurate and courteous responses verbally and via e-mail to internal Departments
- Document Merchant Service inquiries, issues, and resolutions in appropriate platforms and systems
- Ideal Candidates will possess strong technical abilities and technical understanding
- Demonstrated Professionalism, Dependability, Thoroughness, Work Ethic, with a “Can-Do” Attitude
- Ability to disseminate accurate information as processes change and are updated
- Compliance with all departmental policies and procedures; Schedule Adherence
- Microsoft Outlook, Word, and ability to type and talk while wearing a headset for an 8 hour shift
- Excellent Written and verbal communication skills
- Bilingual French or Trilingual
- Minimum 2 years of Customer/Merchant Service experience required or equivalent
- Must successfully pass a criminal background and consumer credit check
14
CSC Service Team Lead Resume Examples & Samples
- Establish strong relationships within the CS Call Centre in an effort to maintain and encourage positive morale and a high level of staff engagement
- Responsible for executing against business goals and objectives
- Ensure that policies and procedures are effectively administered within the CSC
- Ensure that proper controls are in place to minimize business risk exposure
- Identify strengths/gaps within individual and team skill sets, build capability and skills to close gaps and capitalize on strengths
- Provide regular performance feedback , track team performance and develop action plans to resolve individual or team concerns
- Support Customer Service representatives with difficult or escalated situations by analyzing problems for root cause and identify effective, efficient solutions
- Understand and interpret division strategy. Cascade important messages to front line staff in an effective manner
- Proactively identify problems that will affect several clients/members and/or internal areas and assume responsibility to develop and implement new value-added client services and be involved in projects that will achieve customer service targets
- Responsible for the achievement and improvement of customer service levels through staff training and education and suggestions for systems improvements to resolve serious customer issues
- Span of responsibility \ oversight may also expand to additional cross-functional areas as needed by the Line of Business
- Successful candidate has the flexibility to work from 12pm – 8pm as needed \ required
15
Installation & Service Team Manager Resume Examples & Samples
- Manage and direct all office clerical workers who perform administrative and clerical duties
- Research and maintain technical knowledge to inform associates and customers of current standards and new developments
- Associate degree in Business Administration or equivalent 2-year electronic trade school training
16
Guest Service Team Member Resume Examples & Samples
- Excellent customer service skills, superb personal presentation and that welcoming smile to greet our guests
- Guest orientated and service minded
- Responsiveness
- Listening and communication skills
- Attention to detail and quality
- You will have the ability to multi-task while under pressure and have a proactive personality in this busy hands on role
- Welcomes guests and fosters customer loyalty though his/her friendly manner
- Handles and resolves any guest complaints
- Based in the lobby and ready to assist at any stage of the guests stay, from check in to check out and everything in between
- The role includes Checking and Checking out Guest
- Working in the Food and Beverage outlets including Breakfast, Bar, Lunch and Dinner
17
Service Team Manager Resume Examples & Samples
- Lead a team to deliver exceptional Customer Service; dealing specifically with the After-Sales Customer base
- Drive strong performance utilising Client and Concentrix coaching models by ensuring all Specialists understand the importance of their Quality results to improve C-Sat and First Call Resolution
- Assist in recruiting and retaining staff to ensure voluntary attrition is at the lowest levels possible
- Conduct weekly team meetings and cultivate team culture in general to generate a sense of belonging and ownership
- Develop Specialists who go above and beyond in their results and attitude combined by using effective Personal Development Plans
- At least 3-6 months management experience within Concentrix
- Excellent communication skills both verbal and written
- Demonstrates resilience and ability to work on own initiative
- Proven track record in the management of people including performance management
- Bachelors or Associate degree is desirable
18
Service Team Manager Resume Examples & Samples
- Ensure that all MPS client communication (in or out) is dealt with appropriately
- Plan and manage delivery of all client "end of year" and P11d requirements
- Evaluate associates' workloads to ensure the efficient distribution of new business within the team
- Reports to theRegional Managerwith responsibility for leading a team of Payroll Specialists to
- Review processes and implement process improvement
- Support and develop associates ensuring World Class Service delivery
19
Partner Service Team Manager Resume Examples & Samples
- Manage multiple Partner Service clusters’ activities, identifying patterns and adjusting strategy and resource allocation according to workload variation or service KPI trends
- Implement best practices across multiple Partner Service Clusters to ensure KPIs and SLAs are achieved
- Implement service improvement strategies and find innovative solutions to ensure partners are able to deliver high standard service levels to the Farfetch customer
- Identify trends and key areas of improvement in order to suggest and implement tailored policies and procedures
- Assess team members’ performance and profiles, making sound decisions on resource allocation regarding strategic partnerships
- Liaise with Partner Success team, following up on highlighted trends and monitoring results of action plans
- Provide partner feedback report on a weekly basis
- Liaise with internal departments and stakeholders to ensure a truly consistent customer centric approach to our service deliverables
20
Imaging Service Team Leader Resume Examples & Samples
- Supervises day to day operations of Imaging Engineering team
- Responsible for personnel related activities for team such as time reporting, performance evaluations, attendance records, hiring of new staff, disciplinary actions for team members
- Working with Clinical Engineering Management develops departmental goals, objectives and budgets
- Performs safety/preventive maintenance inspections on imaging and radiation therapy equipment
- Performs calibrations and performance verifications on imaging and radiation therapy equipment
- Troubleshoots, isolates equipment malfunctions andrepairs imaging and radiation therapy equipment
- Responds to operator complaints about equipment malfunctions
- Performs equipment modifications when instructions, diagrams, prints, or schematics are provided for technical guidance
- Instruct other technicians in preventive maintenance and troubleshooting on equipment
- Maintains electronic medical equipment management
- Rotating On-call
21
Guest Service Team Member Resume Examples & Samples
- Ticketing
- Baggage Services - lost luggage claim processing and tracking through World Tracer
- Operations functions
- Learn and operate a computerized reservations system
- Responsible for driving the Jet-Bridge for Guest loading and unloading
- Assist unaccompanied minors and special needs Guests
22
Global Mobility Service Team Leader Resume Examples & Samples
- A solid experience in Expatriate Management and/or Payroll & Benefits
- HR Operations with a broad understanding of operational activities
- Bachelor’s degree from an accredited university or college with a concentration in Business or Human Resources
- Six Sigma Certification
- Previous experience in expatriate payroll or expatriate tax
- Demonstrated success in project management or process improvement
- Ability to drive and manage change in complex remote and matrix environments across functions and across the region
- Proven experience building positive relationships with colleagues and key stakeholders
- Demonstrated organizational skills, attention to detail and accuracy
- Ability to execute both service delivery and process improvement in an environment of ambiguity and changing priorities
- Fluent in German and English with strong written and verbal communication skills
23
CDD Service Team Lead Resume Examples & Samples
- Supporting operations with accountability for managing the CDD Analyst team that performs KYC/AML due diligence ongoing review and refresh of counterparty due diligence (CDD) records and data for existing counterparties and monitors changes in their profiles
- Providing deep “process domain expertise” for the relevant process to support operations delivery, silent running, quality management and control
- Supporting local and global efficiency and CI projects regarding Counterparty Due Diligence processes and any future CDD related processes that may be transferred
- Manage key stakeholder interfaces, particularly between GBS and AOT in IST and also any external engagements with IST’s counterparties
- Manages the day to day activities of the KYC/AML team
- Implements the KYC/AML day to day operational plans for existing counterparties and ongoing monitoring and review of counterparties’ records
- Influences and initiates improvements to current KYC/AML processes to continually provide effective and efficient AOT procedures consistently
- Acts as a senior AML /KYC technical advisor
- Provides effective support and guidance to KYC/AML analysts and the team
- Assists in developing KYC/AML Programs and ensures that compliance with IST internal controls and KYC/AML regulatory requirements
- Provides regular KPIs and MIs to CDD Service Manager
- Takes responsibilities for special projects within KYC/AML as may be required
- Maintains effective interaction and communication with key front office stakeholders
- Understands and responds to customer (internal and external) needs proactively
- Relevant degree in Finance/Accounting or Law
- Minimum of 4 years of experience in control, compliance or finance area
- Minimum 1 year of experience in KYC area
- Exceptional KYC/AML knowledge and diverse experience across different industry /segments and recognized subject matter expertise
- Strong analytical, process and project management skills with an eye for details
- Excellent people, team management and leadership skills
- Proven ability to operate in a fast paced and ambiguous environment
- Proven ability of delivering high quality customer service and operations
24
Guest Service Team Member Resume Examples & Samples
- Welcomes guests to the restaurant / bar
- Ensures the guest's stay runs smoothly
- Handles any guest complaints or problems, reporting them and any incidents that occur to the General Manager
- Helps prepare and serve the evening meals
- Encourages synergy within the marketplace by applying the inter-hotel coordination policy'
- Develop and maintain positive working relationships with others
25
CSC Service Team Manager Resume Examples & Samples
- Degree preferred or equivalent work experience required
- Minimum of 3-6 years experience in Customer Service Management required, preferably in a call center environment
- Between 3 - 6 years
- Ability to analyze, apply a combination of inductive and deductive reasoning and interpret results
- Ability to build relationships and trust, show respect and instill trust with team members and customers
- Ability to challenge the status quo, champion change and implement new initiatives
- Ability to create positive energy in teams around the future, inspire the team to believe in themselves and what they are doing; follow the leader even in the face of challenges
- Ability to effectively coach and develop team members to achieve their full potential
- Ability to foster collaboration among team members, show ease of working in groups to contribute ideas for the achievement of common goals
- Ability to lead and motivate others in meeting/exceeding goals, build high performing teams; provide team with the appropriate directions, empowerment, resources and training
- Commitment to quality, ensuring completeness and accuracy of work
- Ability to do things right the first time
- Decisiveness - Ability to make well founded decisions in a timely manner, sometimes with incomplete information.,Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others.Learning - Set personal development goals and consistently looking for learning opportunities in order to get better
- Demonstrate flexibility and openness to new ideas and to change
- Be flexible to changing roles and responsibilities.,Organization and Time Management - Maintain an organized approach to work and manage multiple priorities
- PC Literate - Windows, Word, Excel,Planning - Develop realistic plans that are detail and clear around how to meet a goal
- Organize people and tasks, and action step to achieve the goal, have contingency plans to achieve the goal
- Problem Solving -Fully define the issue & understand the problem or situation, break down issue in parts to identify root causes
- Look at problems from different points of view
- Identify alternatives & choose the best course of action with the info available
- Professionalism - Project a positive image thru attention to personal appearance, language and professional behavior
- Recognition - Recognizes and rewards the accomplishments of others
- Sovereign Products and Services - Possess in-depth knowledge of products and services; demonstrate a general understanding of related systems and tools
- Strong Communication Skills - Communicate Crisply and Candidly. Effective in internal and external communication. Communicate regularly with Customer Service Rep & management w/ clarity to keep the team informed & to get meaning across w/ max impact
- Strong supervisory skills - Management Focus and Discipline
- Identifies and implements plans and holds others accountable
- Take Ownership -Take pride in own work, be will assume responsibility for accomplishing objectives, be dependable and follow thru on commitments
26
CSC Service Team Manager Resume Examples & Samples
- Decisiveness - Ability to make well founded decisions in a timely manner, sometimes with incomplete information
- Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others.Learning - Set personal development goals and consistently looking for learning opportunities in order to get better
- Be flexible to changing roles and responsibilities
- Organization and Time Management - Maintain an organized approach to work and manage multiple priorities
- Strong Communication Skills - Communicate Crisply and Candidly
- Effective in internal and external communication
- Communicate regularly with Customer Service Rep & management w/ clarity to keep the team informed & to get meaning across w/ max impact
- Identifies and implements plans and holds others accountable.Take Ownership -Take pride in own work, be will assume responsibility for accomplishing objectives, be dependable and follow thru on commitments
27
Trade Service Team Lead Resume Examples & Samples
- Bachelor degree in Business or Finance; Further professional qualification would be a plus
- Up to 3 years of experience in treasury or finance fields, including funding, cash management; Recent graduates with strong academic results but without job experience may be considered
- Keen interest to learn, and good analytical skills
- Good written, oral and interpersonal communication skills
28
Sampler Service Team Manager Resume Examples & Samples
- Proactively encourages members to travel using a structured and comprehensive outbound phone contact process
- Coordinates member arrivals to the site to drive tour penetration and upgrade revenue
- Organizes raw notes into an engaging narrative that is distributed to the site prior to the member’s arrival
- Communicates with site leaders on arrivals as needed
- Encourages clients to tour and buy, and responds to any questions or concerns during their travel
- Tracks guest Information. Responsible for updating and tracking accurate member information
- Documents all calls, following procedures for Customer Relationship Management recording and deposition of calls, populates with forward contact
- Establishes best practices with sites throughout the system
- Holds teams accountable to SST Minimum Performance Standards
- Maintains vacation requests, reviews and corrects exceptions
- Facilitates bi-weekly team calls and training sessions as needed
- Completes all required Company trainings and compliance courses as assigned
- A minimum five (5) years of experience in the Sales field required
- A minimum three (3) years of supervisory experience in the Sales field required
- Ability to build rapport and create strong relationships with clients
- Strong organizational and follow through skills
- Strong managerial skills, with a desire to help SST agents develop their potential
- Computer skills require. Must be able to navigate effectively through multiple systems
- Understands how to develop and implement business strategies
- Ability to interpret and create policies, procedures and manuals
29
Service Team Manager Mercedes Benz, Brighton Resume Examples & Samples
- Provide guidance, training and appraisals to each of the Service team to encourage a forward thinking attitude and a Nicer culture which will help them achieve their full potential
- Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
- Analyse local market statistics to identify opportunities within the territory
30
Installation & Service Team Manager Resume Examples & Samples
- 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers
- Must be conceptually oriented with the ability to think and act strategically
- Intermediate to advanced computer skills in a Microsoft Windows
31
CSC Service Team Manager Resume Examples & Samples
- Develops, documents and sustains effective service processes within the department
- Proactively suggests and implements process improvements as needed
- Interviews, screens and hires Customer Service Representatives
- Leverages relationships with internal business partners to improve performance efficiencies and identify process improvements
- Monitors and maintains compliance with banks compliance requirements and code of ethics
- Reviews and analyzes call center results and performance trends to identify improvement opportunities ie revenue growth and expense control
- Reviews and collaborates with senior management to ensure quality service and sales goals are achieved and identifies ways to improve
- Acts as a career coach, role model and mentor to staff to provide learning opportunities; conducts regular development discussions and performance reviews with each employee
- Consistently recognizes, acknowledges and rewards performance and contributions of staff
- Motivates and cheers team to top performance and potential
- Regularly monitors and evaluates service performance to ensure first call resolution and quality standards are met or exceeded to create customer loyalty
- Regularly reviews and analyzes team results
- Coaches team to goal achievement through direct observation, feedback, review of individual results, identification of development needs and plans for improvement
- Coaches and supervises CSRs in all aspects of service to meet/exceed service, quality and sales goals, maximizing service opportunities for first call resolution, avoid risk and fraud, and identify and solve to customer needs
- Ability to build relationships, show respect, and instill trust with team members and customers
- Ability to challenge the status quo, champion change and implement new initaitves
- Ability to define problem issues, identify causes, explore alternative solutions and choose the best course of action
- Ability to develop goals and consistently seek learning opportunities in order improve
- Ability to be flexible to changing roles and responsibilities
- Ability to lead and motivate others in meeting/exceeding goals
- Builds high performing teams; provides team with the appropriate directions, empowerment, resources and training
- Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others
- PC skills - Windows, Word, Excel
- Strong communication skills - Communicate Crisply & Candidly
- Effective in internal & external communication
- Communicate regularly w/ Cust Service Rep and management w/ clarity to keep the team informed & to get meaning across w/ max impact
- Strong organization and time management skills; ability to manage multiple priorities
- Take Ownership - Take pride in own work, be will assume responsibility for accomplishing objectives, be dependable and follow thru on commitments
32
Guest Service Team Lead-attractions Resume Examples & Samples
- Leads by example to ensure MCs meet or exceed the Guest Service Core standards. Performs necessary follow-up for MCs who are not demonstrating the Guest Service Core
- Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through MC monitoring, auditing, training and recertification
- Trained and certified to operate all attractions in their designated section of the Park. Enforces safety procedures and standards in the Attractions Standard Operating Procedures manuals (SOPs)
- Audits, recognizes and coaches MCs as needed to ensure Purpose and Role are fulfilled consistently
- Oversees daily operation of specified section of the Park. Prepares rides and attractions for opening by competing Maintenance to Operations hand-over process, ensuring proper cleanliness and staffing levels, overseeing completion of opening safety checklists, and completing prompt review and sign-off of opening safety checklists
- Utilizes the Jolt online system to effectively complete all training records in compliance with department policies
- Ensures that each DOSH regulated attraction is audited a minimum of once per operating day
- Maintains high visibility in the Park and is prepared with all Service Recovery tools, such as Fix-It Tickets, Ride Exit Passes, and Assisted Access Passes
- Regularly checks and updates ride wait times utilizing the Zoho application
- Carries a pan and broom while walking the park to assist with upholding cleanliness standards
- Monitors Park attendance and adjusts staffing levels to meet ride capacity needs
- Responsible for daily scheduling and organizing breaks and meal periods
- Under the direction of Supervisory staff, may be responsible for: performance management, writing and issuing performance reviews and corrective actions, holding MC development meetings, and observing and providing feedback on policy compliance
- Maintains MC recognition programs such as the Service Excellence Card program and MC of the Month program
- Communicates any operational, Guest, Maintenance, safety or staffing problems to their Supervisor as appropriate
- Maintains active communication with other Attractions Leads to ensure proper operation and completion of job duties
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Installation & Service Team & Ops Manager Resume Examples & Samples
- Plan, schedule, supervise and control installations
- Manage Branch "Dispute Management System" activities
- Administer Company's safety programs
- Assist Regional HR Team with the roll-out and administration of HR initiatives and programs
- Assist Area Manager with annual budget preparation, long-range planning and monthly forecasts
- As part of the Operations Team, maintains the integrity of supply chain functions by training others on the required inputs and outputs of the supply chain process
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Service Team Lead Resume Examples & Samples
- Intermediate level of expertise and knowledge in OGC industry, serving customer needs, building relationships into customer offices of multi-location organizations
- Intermediate level of expertise in developing business with an understanding of ABB offering in Process Automation products
- Passion for Customer Satisfaction and ability to develop and maintain relationship
- Customer focused, Self-motivated, Good listening and communication skills
- Ability to drive and support Service business
- Target oriented, focused and motivates team members
- Ability to learn new systems and technologies
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Service Team Lead Resume Examples & Samples
- 8+ years of experience relevant to this position including 4 years of consulting experience. Management experience preferred. Undergraduate degree or equivalent experience. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed
- Responsible for integrating existing Maxymiser consulting and analytics personnel into practice discipline
- Hire, develop and retain a team of Maxymiser Strategy and Analytics professionals
- Ensuring team focus on customer retention and services growth
- Ensure team delivery on key metrics including: customer success, utilisation and margin
- Serve as an escalation point for resolving issues
- Oversee and guide the career paths of team members, including annual performance reviews
- Providing thought leadership internally and with prospects, clients & market
- Optimising existing & developing new Maxymiser strategic and analytical services offerings, processes & tools
- Knowledge, process & delivery collaboration with global services peers
- 5+ years consultancy/strategic operations in online marketing / CRM
- Strong experience of website optimisation technology such as Maxymiser or similar
- Strong client-facing, executive-level communication skills
- Strong experience in enterprise-level B2C and B2B verticals
- Strong marketing analysis skills & commercial acumen
- Strong technical acumen; creativity; interpersonal skills; emotional intelligence
- People Management – Ability to communicate and motivate practice resources
- Business development – ability to identify and help develop offers that will help secure or extend consulting engagements
- Inter-personal skills – able to communicate with and influence peers, client representatives (including Senior Executives) and internal and external teams
- Educated to a degree level or with equivalent experience
- 8 years of experience relevant to this position including 5 years of consulting experience. Direct line management experience including people, customer relationship and financial management preferred. Undergraduate degree or equivalent experience. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed
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White Glove Service Team Leader Resume Examples & Samples
- Serve as first and second level of contact for users
- Answer and record incoming calls in the Government-provided automated tracking system, I.E., Remedy
- Take ownership of problems to full resolution
- Provide follow-up to the user on the status of the problem until resolution
- Escalate problem, if required, following established CTS escalation procedures
- Provide the highest level of support service offered to the Washington, DC executives and the Office of the Secretary to meet the needs of executives in a 24/7 environment
- The level of service and response times provided is largely related to departmental initiatives and executive management requirements
- Typically, the White Glove Services supports approximately fifty (50) executives and administrative staff. The Presidential Transition is currently under way at the time of this PWS and the number is expected to change. 24/7 support for this effort consist of, but not limited to, all IT related tacks/activities
- Response and support for traveling Executives during official business travel
- Local travel to meet, deliver and support Executives
- Support of all IT devices Executives may require
- Direct lines of communications with peers and vendors for rapid resolution
- Immediate response times with continued status updates as required
- Communicate wide-spread outages directly and status updates as required
- Troubleshoot problems/issues continual until resolved
- Provide a daily activity report on all tickets entered in support of all Agencies
- Ensure that ticket status is updated in accordance with the instructions for PSC ticket management as set down in the PRS, and that mean time to resolution is accurately documented
- Bachelor’s degree in IT related field
- 6+ years of Service Desk, Helpdesk Support and Remote support
- Experience in managing IT support issues
- Expert with Windows client operating systems (i.e. Windows 7, Windows 10)
- Experience in managing and performing support of end user hardware, software and technologies
- Experience with direct end user customer service and interaction
- Experience reviewing ticket data and identifying trends for corrective action
- Experience working with enterprise IT ticketing tool, preferably with Remedy
- Experience working in IT support federal contracting environment
- Experience supervising professionals who are located remotely across the country
- Experience with Remedy Ticketing system
- Candidate must have an Active Public Trust clearance or the ability to obtain
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Produce Service Team Member Resume Examples & Samples
- Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products
- Uphold organic standards for produce
- Maintain a safe, clean and well-organized working and shopping environment by sweeping floors and completing sweep logs
- Operate and sanitize all equipment in a safe and proper manner
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Service Team Manager Resume Examples & Samples
- Self-Investment – We have a wide range of products at our disposal to support an improved customer experience and we expect our first line managers to not only know and understand the product but to be an expert in them all. They need to self-invest in new products, new prices etc. so they can have the right quality coaching sessions to improve performance and customer experience
- Accountability – They must be able to accept accountability for their performance and hold others around them accountable for theirs. We have a highly driven performance culture where success comes from all doing their part to deliver our Customer Care Vision. They must understand their performance is theirs and be willing to do everything they can to make it as strong as possible
- Insight Driven – They must be able to pool quality insight from reports quickly and efficiently so they know where shortfalls are and can spend time fixing them through quality people management rather than being sat behind a desk reviewing emails and reporting
- Commercial Minded – Our first line managers are there to drive engagement, performance and commercial profitability. They are responsible for ensuring their team are online when they need to be, absence and attrition is kept to a minimum by strong engagement and relationship building and when decisions arise they think and act commercially to balance the need for advisors, customers and the business
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CSC Service Team Manager Resume Examples & Samples
- Bachelors Degree preferred or equivalent work experience required
- Minimum of 3-5 years experience in Customer Service Management required, preferably in a call center environment
- Ability to build relationships, show respect , and instill trust with team members and customers
- Commitment to quality, ensuring completeness and accuracy of work. Ability to do things right the first time
- PC skills - Windows, Word, Excel.Professionalism - Project a positive image thru attention to personal appearance, language and professional behavior
- Products and Services - Possess in-depth knowledge of products and services; demonstrate a general understanding of related systems and tools
- Effective in internal & external communication. Communicate regularly w/ Cust Service Rep and management w/ clarity to keep the team informed & to get meaning across w/ max impact
- Strong supervisory skills - Management Focus and Discipline. Identifies and implements plans and holds others accountable
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CSC Service Team Manager Resume Examples & Samples
- Ability to make well founded decisions in a timely manner, sometimes with incomplete information.,Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others
- PC skills - Windows, Word, Excel.Professionalism
- Project a positive image thru attention to personal appearance, language and professional behavior
- Santander Products and Services - Possess in-depth knowledge of products and services; demonstrate a general understanding of related systems and tools
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Service Team Manager Resume Examples & Samples
- Talking to colleagues, to share and encourage new ideas and best practice
- Building a strong team spirit and a network of relationships that stretches beyond the store
- Looking ahead and seizing opportunities
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Service Team Leader, Pg-santiago, Chile Resume Examples & Samples
- Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via remote on-site service like installation/commissioning or maintenance/repairs
- Determine and develop effective service applications, equipment, methods and new service offerings to respond to customer requirements cost effectively
- Investigate customer needs through professional, technical consulting and specialist assistance
- Manage and maintain customer relationships and follow up on customer feedback to achieve high level of customer satisfaction
- Prepare all required technical documents and reports for project contracts and provide relevant technical supporting documents to the service execution teams
- Ensure accurate communication and exchange of technical information to the customers to address their requirements
- Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement
