Team Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the team job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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B Haag

Bailey

Haag

43500 Koss Tunnel

Philadelphia

+1 (555) 854 7243

43500 Koss Tunnel

Philadelphia

Phone

p +1 (555) 854 7243

Experience Experience

Boston, MA

KYC Team Manager

Boston, MA

Marvin Inc

Boston, MA

KYC Team Manager

Assign work clearly to team members, explain work process and procedures
Responsible for the selection, performance management, discipline and termination of the employees within their assigned team
Performs the day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback
Manages daily production and quality, ensuring reviews are conducted within stated SLA’s for each process and quality is met while adhering to policy and procedure
Willing to stand behind decisions and conclusions that, even when challenged, you believe are justified; making sound decisions in the best interest of the bank an coach other to do the same
Provide objective feedback to the KYC analysts to encourage and support ongoing development
Seize opportunities to make progress and or improve process

Phoenix, AZ

Complaints & Investigations Team Manager

Phoenix, AZ

Bergstrom Group

Phoenix, AZ

Complaints & Investigations Team Manager

Leading and motivating a team of associates providing daily direction optimising the performance of the team through coaching and feedback
Maintaining a strong compliance focus at all times ensuring the Bank’s reputation is protected and we are fully compliant in respect of our obligations to customers, the regulator and internal policies and controls, including TCF
Providing coaching and mentoring to the Associates to support the development of an environment that actively supports Citi’s vision
To ensure that VOE results improve year on year with particular focus on communication and engagement of people and great place to work
Support Complaints Managers to produce inputs and reports for Operational Control Meetings (Product, Operations, Complaints) and monthly meetings with each of the relevant business areas (owners of all complaints codes/SLAs)
Through analysis support Complaints Managers to understand and report end2end complaints performance, trends and root causes
Make recommendations for the design of process improvements and policy changes

present

Boston, MA

Recovery Team Lead

Boston, MA

Heathcote and Sons

present

Boston, MA

Recovery Team Lead

present

Develops and manages one or more defined communication channels and/or stakeholder groups
Work closely with Business Unit Heads and virtual teams across all countries, acting as a role model
Championing the benefits of team working across functions
Develop and standardize the reporting and monitoring tool for consumer operations
Management & Leadership
Provide active and inspiring leadership to recovery , project and technology recovery team in-country
Review monthly performance against budget and ensure that any excesses are challenged/agreed

Education Education

Bachelor’s Degree in Attention

Kent State University

Bachelor’s Degree in Attention

Skills Skills

Attention to detail
Strong control mentality
Advanced knowledge of MS Office
Professional English language written and verbal skills
Excellent communication skills
Ability to liaise with all levels including senior management
Excellent interpersonal, communication and listening skills
Ability to manage own time
Advanced understanding/experience of databases and query tools
Desire to improve processes

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VP-team Lead & Management Resume Examples & Samples

Build the Gurgaon based development and support team
Build working relationships with development and operations teams within the local office and globally
Oversee development and support teams supporting Corporate functions
Provide technical oversight for development teams; conduct architecture, design and code reviews
Manage performance objectives for development team leads
Co-ordinate with functional development and product managers in regional locations across the globe
Provide input and guidance on team structure and resource allocation to most effectively meet business objectives
Provide status reporting to senior management
10+ years of experience with a proven ability to design and deliver systems and software
Bachelors or Masters Degree in Computer Science or equivalent
6+ years of J2EE/Java development experience, including developing user interface driven applications as well as efficient batch applications
Unix shell scripting and Perl a plus
6+ years relational database experience, including data modeling and database schema design
Strong problem solving and analytical skills; ability to think independently and creatively
Strong working knowledge of SDLC
2+ years of experience building and managing development and support teams, including individual performance management
Experience working with global project teams spread across time zones
Strong team work with the ability to work independently and as part of a team
Experience managing projects including teams of developers

Senior Team Membr IB F & BM Resume Examples & Samples

Extraction and mining of data reports from the source MIS systems
Producing for the senior management key month-end reports like EMR packs, Performance reports etc
Analyzing operating results and key cost/revenue drivers (Revenues/Expenses/Capital & Across LOBs)
Liaisoning with product CFO teams and IB Business Strategy & Analysis to understand business drivers
Supporting ad hoc requests for expense analysis and reviews
Supporting monthly and yearly forecast process
Fresh CA / MBA with less than one year of relevant work experience
Focus on service delivery / client satisfaction
Solid organizational skills with ability to consolidate and analyze data received from multiple clients
Good analytical skills, eye for numbers
Strong accounting knowledge
Strong command of report writing
Good Excel skills (i.e. data manipulation, macros, vlookups, array formulas, pivot tables) and MS PowerPoint. Knowledge of Advanced Excel would be an added advantage
Goodcommunication skills
Self starter able to prioritize key tasks effectively
Experience with project financial tracking and reporting preferred
Experience with expense management analysis and reporting, including budgeting, forecasting and expense variance analysis a plus
Experience in application of allocation methodologies or systems used to allocate expenses to sponsor preferred
Knowledge of financial management, particularly in gathering/reporting on actuals, forecasts and expenses preferred
Experience with benchmarking particularly activity based costing analyses preferred
Primarilylate EMEA shift, may have to work on a few critical business days of the month in New York shifts

Gfcc-special Review Team Region Director Resume Examples & Samples

Liaise with key stakeholders and coordinate the review of complex issues directly with Alert Analysis, Investigative Team Management, Transaction Monitoring, KYC teams, Legal, and GFCC Senior Management
Manage the Special Review process from end-to-end: including report generation, proactively addressing control gaps, and personnel and systemic stress points within the AML, Sanctions, and ABC functions
Assist with development of the SRT annual portfolio of reviews
Assist with strategic capacity planning, caseload analysis and staffing requirements for the SRT
Assist with the development of methods for measuring team effectiveness
For assigned topics/reviews: clearly define project objectives and stakeholders, plan project deliverables with all impacted parties, and oversee the review end-to-end
Establish collaborative working relationships with GFCC team members globally
Author and publish draft reviews
Provide concurrent review for other SRT work product and reports
Participate in assigned GFCC sub-committees and working groups
Assist in managing department analytics and other ad hoc reporting, presentations and projects
Experience – 10+ years experience with supervisory or managerial experience in an operational, investigational, or advisory capacity; 5+ years in compliance or related field
Flexibility / Initiative – Self-starter, capable of working under minimum supervision; Executive who can easily and efficiently transition across topics and disciplines
Regulatory Knowledge – Understanding of BSA, AML, OFAC and other AML regulatory policies with the ability to apply and explain regulatory concepts; Understanding of regulatory and compliance environment and lifecycle
Problem solving skills – the candidate must demonstrate the ability to identify key issues, obtain appropriate information for further analysis, and develop actionable recommendations
Analytical skills – the candidate must be highly analytical with experience in collecting, analyzing, and synthesizing information on various subjects
Project management skills – Able to manage multiple workstreams involving multiple partners and groups and be able to make decisions autonomously; Adept to multi-tasking and meeting deadlines in high-pressure environment
Communications skills – the candidate must possess excellent written and oral executive-level communications skills; Able to present issues, lead discussions, and make supportable recommendations to senior executives
Client management skills – the candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on regulatory engagements
Teamwork skills – the candidate must be flexible in his/her work style and be able to work appropriately with stakeholders and colleagues at all levels
Computing skills – Strong PC Skills including Microsoft Excel, Access, Word, Powerpoint and other reporting tools
Willing to travel internationally
BA/BS/BBA degree required
Strong change management capabilities with experience in both tactical and strategic programs
Experience in leading project teams from creation to execution; includes people management, team structuring, onboarding, and training
Experience with and/or knowledge of APAC and EMEA regulatory environment
Knowledge of consumer and wholesale banking products including investment management, treasury services, and correspondent banking businesses will be a plus
Financial Services Regulatory experience
CFE and/or CAMS certification a plus
Language skills preferred (one or more of): Mandarin, Korean, Japanese, Arabic, French, or Russian

Global Wealth Management Centralized Lending Team Resume Examples & Samples

Lead a team of 8 - 10 Lenders and Analysts dedicated to the seamless delivery of the Securities Based Lending products to GWM and CWM (Chase Wealth Management) clients
Previous management experience preferred
Strong communication and interpersonal skills. Accountable for Team delivery of excellent customer service
Proven ability to effectively communicate with senior managers and sales personnel

Team Manager CAN CMS Cebu Resume Examples & Samples

More than two years customer contact center experience
One to two years supervisory or management experience preferred (preferably in a call center environment)
Experience in banking or credit cards an asset
Ability to manage multiple projects and set priorities
Two years community college or university degree preferred

Divisional Team Director Resume Examples & Samples

Cultivate and develop strong, long-term client relationships with Advisors and Senior Executives in the organization to foster a culture of teaming and partnering
Lead the development and execution of teaming and partnership goals and sales channel strategies to drive revenue across multiple lines of business
Support and facilitate team development programs and peer to peer coaching programs
Facilitate connection to external coaches based on team needs
Ability to answer systematic and policy questions as it relates to team structure and team formations
Facilitate team formations and partnership path discussions for advisors considering teaming or partnering
Design and develop a strategic framework and processes; effectively manage strategic relationships with other departments in the firm to enhance internal departmental partnerships to grow firm revenue
Design and implement teaming Strategies to include Teaming and/or Partnering Forums, Regional productivity and revenue growth summits, recruiting VIP’s
Support firm initiatives through creating and facilitating breakout sessions and speaking engagements at National, Regional and Complex meetings
Exemplary communication, organizational and consulting skills required
Strong executive presence
Strong financial advisor relationship management skills
Demonstrated ability to proactively engage senior level management teams, FA’s and Advisory teams
Ability to understand and communicate policies and concepts quickly and accurately
Accomplished skills in presentation development and delivery
Ability to creatively solve problems and direct advisors to firm resources as needed to close business
Ability to prioritize, schedule and meet deadlines and work both independently and within a team
Ability to work effectively in a fast-paced environment
Ability to travel (70% travel likely)
BS/BA, experience in the financial service industry in sales or management experience preferred

OTC Listed Derivatives Clearing Team Resume Examples & Samples

As a member of OTCDCC Clearing TSG you will be working closely with the Front Office to provide the first level of control for the OTC Derivative products cleared in EMEA
You will be responsible for offering the first line of defense for the franchise risk ensuring that the trade bookings are correctly flowing to clearing and monitoring for trade exception management
You will be ensuring that all trades are booked and confirmed as intended by checking the Trading system verses internal MS systems and versus Marketwise, liaising with Trading, Sales, Broker’s or the Clients directly
You will be the intermediary between the clearing sales desk and other areas of the Bank. Settlements, Client Service Group (CSG) and Confirmations areas will come to you to discuss and resolve issues to ensure that breaks are resolved effectively
The pace of the desk demands that you complete each task quickly and accurately. You will be protecting our franchise. The ability to organize your time and complete each task on time will be a key factor in determining your suitability for the role
Daily deadlines are inflexible and the candidate should be organized to ensure the team meets all deadlines. The role requires the sharing and discussing of knowledge and information between the Trading, Sales, Settlements and Confirmations groups
You will be in constant communication with the front office, clients and many departments within the bank. You should be accurate, knowledgeable and professional in all dealings with whomever you may meet
Fast learner who is an excellent communicator and has a high attention to detail
Good product knowledge of OTC Clearing products is desirable
Knowledge of OTC Clearing workflows and processes would be advantageous

Documentation Team Resume Examples & Samples

3 to 7years finance industry experience with min 2 years relevant experience on client onboarding
University degree holder with relevant experience in client account documentation and AML
Attention to details and meticulous
Strong analytical/problem solving and communication skill
Self-initiative and able to work independently
Fluency in English, Chinese
Strong Excel and PowerPoint skills

Valuation Control Team Manager Resume Examples & Samples

Ensuring compliance with the firms Valuation Policy
Addressing potential valuation exceptions properly
Monitoring activities performed by the firms Pricing Team
Supporting client valuation activities
Overseeing the production of Advisor and fund Board valuation reporting
Provide strong leadership and development opportunities to a small team of financial professionals
Ensure proper escalation and resolution for exceptions arising in the daily valuation process
Monitor and ensure delivery on daily process and regular reporting requirements
Assist in the continued development and testing of proprietary technology platforms supporting valuation control, analysis, and reporting
Monitor, research, and respond to inquiries from IM clients with respect to areas of responsibility
Ensure compliance with Firm and Operations-wide risk and control requirements
Continually review and improve processes to achieve maximum efficiency and effectiveness
Bachelors Degree (Finance, Economics, or Accounting preferred) and a minimum of 7-10 years experience in financial services operations or similar role
MBA or CFA is a plus
Experience managing teams with a broad scope of process responsibilities
A good understanding of the institutional investment management industry and various equity and fixed income investment instruments
Professional maturity, self-confidence, decisiveness, and outstanding business judgment

Production Operator Join our High-performing Team Resume Examples & Samples

Act as a project manager, and communicate and negotiate project deadlines, project scope, cost estimates and schedule changes
Collaborate with customers to provide alternative approaches, and to understand the requirements of the work request
Troubleshoot technical problems with all machinery, including paper jams and ink flow problems. Work effectively with copier maintenance vendors
Operate finishing equipment (3-hole drill, bindery, laminating, folder, cutter, etc.)
Use various scanning/copier equipment to create Acrobat PDF files from hard-copy format
Pursue and share leading practices within your department, and among Enterprise Support Services (ESS)/CSG staff
Help with digital prepress (printing from electronic files to various digital print devices)
Assist with daily color calibrations and routine operator maintenance on reproduction equipment
Utilize the CSG.com database to confirm all time and materials are billed correctly, and project instructions and customer interactions are fully documented
Break problems down into manageable parts, applying simple problem-solving techniques
Knowledge/background of both copy and print
Some knowledge of basic computer applications
Adept at troubleshooting (and potentially fixing) copiers/other machines
Ability to learn and strictly adhere to the Ernst & Young quality standards and procedures, including CSG standards and guidelines
Confident at gaining advanced knowledge of the Ernst & Young brand, and skilled at raising brand awareness
A minimum of 1-3 years related experience

BA Documentation Team Resume Examples & Samples

Oversee the creation of audience appropriate knowledge and process documentation
Align processes and knowledge articles to applicable Standards and Policies
Revise, edit, and proofread language efficiently for precision, clarity, and conciseness
Employ tactics for shaping highly structured documents
Implement and follow a document life cycle methodology; monitor certifications
Ensure process and knowledge owners provide timely response on certifications, feedbacks, and new requests
Monitor knowledge articles for adherence to authoring process
Create and maintain effective and efficient knowledge workflows
5-7 years of Technology experience
Excellent interpersonal skills, such as influence management and negotiating
Ability to interact with all levels of management
Excellent judgment and decision making
Heavy operational experience in the day-to-day running of a technical support environment
Strong self starter who can proactively engage a virtual cross organizational team without formal direction
Experience managing, planning and implementing intermediate level projects
Demonstrated execution focus

Production Specialist Join our High Performing Team Resume Examples & Samples

Fulfill work requests, utilizing black and white and color digital photocopy machines, including set-up, quality control and clean-up
Print Microsoft Word, Excel, PowerPoint, InDesign and Acrobat PDF files in color and black and white
Operate finishing equipment (3-hole drills, binder, laminator, folder, cutter, etc.)
Apply your advanced operational knowledge to complex production projects requiring digital photocopy, binding, laminating and finishing equipment
Evaluate capacity and shift priorities
Distribute reprographic workload
Maintain and troubleshoots routine technical problems on color and black and white reprographic and finishing equipment. Work effectively with equipment maintenance vendors
Carry out digital prepress (printing from electronic files to various digital print devices)
Conduct daily color calibrations, and routine operator maintenance on reproduction equipment
Manage and archive electronic files
May audit work requests. to capture all materials and time for print production
Stock and order reprographic supplies (such as paper, toner, bindery, laminating film) and maintain relationships with external vendors
Work with customer service coordinators and project managers, to provide production ideas on projects of various scope and complexity
Work with customers to provide alternative approaches, and to understand requirements of the work request
Create timelines and cost estimates for client approval
Train new hires and production operators, and serve as a peer/mentor
Cross-train staff in additional CSG functions, to provide flexibility of resources
Act as a project manager, and communicate and negotiate project deadlines, project scope, cost estimates and schedule changes as necessary
Utilize the CSG.com database, to confirm all time and materials are billed correctly, and project instructions and customer interactions are fully documented
Develop team momentum, by being a good team member and/or leader, promoting and sharing leading practices with Enterprise Support Services/CSG staff
Gain advanced knowledge of the Ernst & Young brand, and raise awareness
Understand and strictly adhere to the Ernst & Young quality standards and procedures, including CSG standards and guidelines
Able to work 9am-6pm
Ability to identify, resolve and overcome obstacles/problems, applying simple problem-solving techniques
Adept at evaluating conflicting requirements of multiple customers, and effectively prioritize workload
Strong communication, interpersonal, customer service and teamwork skills
Proficiency in Lotus Notes, and some graphic applications
Operational knowledge of color and black and white machines, and all types of finishing
Advanced knowledge of repro machines (copiers, binding equipment, laminator, cutter, stapler, etc.)
Ability to troubleshoot (and potentially fix) copiers/other machines
Understanding of applying color management, in relation to color output
Strong Microsoft application knowledge
Color calibration and routine maintenance skills
Skilled at managing vendor relationships
Adept at working with speed and accuracy
A minimum of 2-4 years related experience
Purchasing experience

UAT Team Lead Resume Examples & Samples

Minimum 10 years of relevant industry & work experience with 2 years in managerial capacity
SDLC knowledge/experience is amust
AML/compliance knowledge is amust and MANTAS product knowledge is preferable
Comprehensive knowledge of technology, product processor, compliance, AML policy, financial services, investment & retail banking products/services – back and middle office operations
Excellent English written and verbal communication skills
International experience in a multinational corporation withproven ability to work with people across geographic regions/countries and diverse cultures
Computer literate -proficient in Windows applications and experience with automated workflow tools (Archer) ispreferred
Basic understanding of data administration within a database environment

AML Ops Team Lead Resume Examples & Samples

Responsible for the timely, accurate, and effective investigation of unusual transaction behaviour within Citi Global Transaction Services
The daily work effort is focused on mitigating money laundering risks to Citi
Managing a team of 3-5 analysts
Assignment of alerts to analysts
Review of analyst case summaries and perform second level review of investigations
Escalation of suspicious cases to AML Team Manager and immediate escalation of alerts with due concern
Review of closed alerts (before reaching case management tool)
Perform peer review of investigations (alerts and/or cases) to ensure appropriate dispositions have been recommended by analyst and when recommendations to escalate to the business or to file a Suspicious Transaction Report that that decision by analyst is appropriate in support to the Regional Operations Head/AML Team Manager
Responsible for supporting the successful accomplishment of internal RiskControl and Self Assessment (RCSA) policies
Design and execute quality assurance testing of work performed by team leaders and analysts
Must possess strong focus on continuous process improvement
Report generation and preparation to AML Team Manager
Design and preparation of management metrics and KRIs (Key Risk Indicators)
Responsible for COB processes and maintaining sound controls on systems backup
2-3 years experience in AML Monitoring
2 years experience in leading a team
Must be computer literate
Experience of Know Your Customer (KYC), Data Protection and Investment regulations
Background in consulting, audit, financial institutions, legal or operations and technology would be beneficial
Background in banking/finance/business

O&t-sso Projects Team Lead Resume Examples & Samples

Position requires 5+ years of experience working with CA SiteMinder and Oracle (Sun) directory server in a UNIX environment
The experience needs to be related to implementation of infrastructure components rather than working with SiteMinder application policies
This position also requires extensive experience working with UNIX shell scripting especially with egrep, awk, sed, vi, and regular expressions
There is also a requirement for experience working with Microsoft Office tools such as Word and Excel

O&t-returned Items Team Lead Resume Examples & Samples

University/Diploma graduate with at least 2 years experience in key operations role
Proven ability to deliver results within aggressing timescales
Good communication, analytical & problem solving skills
Resourceful and adaptable

Velocity Team Lead Resume Examples & Samples

Keeping track of the team’s work book and progress against the planned sprints
Understanding and interpreting business requirements
Delivering new features and functions
Re-imagining and re-designing existing tools and screens
Excellent general programming, software design and problem solving skills
Commercial WPF development experience
Excellent C# and OO knowledge
High attention to detail, a good eye for design
Strong software engineering skills – e.g. use of best practices, design patterns

O&t-proofs Management Team Lead Resume Examples & Samples

Graduate of a business course with accounting background, CPA is an advantage
Ability to work fast paced, proactive and can multitask different functions
Has a positive attitude with good analytical skills
Candidate should be a team player with good interpersonal and communcation skills

Batch Team Lead Resume Examples & Samples

Provide leadership and management for a distributed team of developers, promoting communication and alignment across the team with respect to an agreed set of deliverables
Plan release cycles and maintain a pipeline/schedule of work based on priorities set by our business sponsors both globally and regionally
Ensure quality, robust deliveries by following internal as well as best practice development/testing/release standards
Manage communication with business sponsors, ensuring expectations are set and met appropriately
Determine training needs and recommend training solutions, to deliver high standard of customer service

Reward Team Lead Resume Examples & Samples

Ensuring appropriate communication with Onshore representatives
Driving process improvements
Workload management and prioritization
Ensuring the agreed SLAs are met by the team
Supporting implementation of process controls and process documentation
Responsibility for timely & accurate delivery of regular processes/reports
Delivering a mix of regular, ad hoc and custom reports

Contact Centre Team Lead Resume Examples & Samples

University degree in any discipline minimum 2-3 years' of relevant work experience in leading a team
Strong customer service mindset with excellent communication and problem solving skills
Ability to direct and positively motivate staff
Possess strong interpersonal skills to work effectively in a team environment collaborating across diverse groups
As this role does servicing of Hong Kong and Singapore end clients, the candidate should ideally be able to speak English/ Mandarin and Cantonese
Computer literacy is a must
Ability to perform rotating shift, including Saturdays and public holidays

Rep, Street Team Resume Examples & Samples

Must be able to work nights, weekends and holidays
Must have valid Washington State driver license
Must be 21 years or over
Must be able to lift 25 pounds
Will not exceed 30 hours per week
Part-Time

TRG Team Lead Resume Examples & Samples

The ability to transfer your leadership, coaching and customer care skills to members of your team
Your ability to drive resource allocation and agreement to the sales process
Master the use of all sales tools – (CRM systems, research tools, windows programs, online meeting software and others)
Ability to grow new business and meet/exceed your established revenue goals
Deliver candid feedback and coaching on a consistent, regular basis – one on one, face to face, everyday
Active building and proactive management of your team’s sales pipeline
The ability to foster a positive and competitive sales environment
Initiative to develop and grow your own skill set and knowledge
The ability to grow your bench of talent
The sharing of best practices with your peers and other TRG staff
Take ownership and accountability for your number and your team
Communicate regularly and attend meetings with the ForSaleByOwner.com and Cars.com Management Teams
4 year college degree or sales work experience
A winning attitude
An entrepreneurial spirit
Has revenue responsibility dependent on goal given by Sales Manager
Directly manages employees

Street Team Internship Resume Examples & Samples

Organized with the ability to multi-task in a fast paced work environment
Previous marketing/promotional experience
Energetic day in and day out
Outgoing
Must be enrolled in an accredited college or university eligible to receive course credit
Possess a valid Michigan driver’s license
Flexible schedule – Must be able to work nights/weekends and holidays
Requires prolonged standing at indoor and outdoor events
Ability to lift up to 25 lbs

Team Lead, AML FIU Resume Examples & Samples

CAMLO Office
Bachelor’s degree preferred, or 3-5 years of relevant experience in lieu of degree
Monitors daily operations of staff and provides suggested feedback regularly

Mobile Team Lead Resume Examples & Samples

3+ years management/lead experience
5+ years of experience in software development and a strong command of object oriented principles/programming
3+ years experience of development in agile companies/projects
Demonstrated strengths in Objective-C and the iOS platform
Demonstrated strengths in Java and the Android SDK
Experience in continuous integration and continuous delivery
Experience integrating with REST services (nice to have)
Translate the needs of the product and business to ensure they are aligned with team priorities
Build, lead and continuously develop a team of high-caliber, experienced engineers
Leveraging previous development expertise, take part in the delivery process, write software and stay ahead with the latest in cutting-edge technologies
Play a key role in architectural and strategic decisions
Establish great rapport with other development teams, Product Owners, QA and others to maintain high levels of visibility and efficiency, collaborate on and influence new products
Work with the recruiting team to attract and retain high quality talent

Swat Team Manager Resume Examples & Samples

Perform design reviews and enforce architecture standards
Recommend improvements to the architecture/design to improve the performance and resiliency of the environment
Conduct research on emerging technologies and perform cost-benefit analysis for recommended/selected products
Load and performance tests planning and analysisQualifications 5-10 years Progressive Management Experience
8-20 years total experience in IT
The Ideal candidate will be technical from an application and infrastructure perspective
Knowledge of Java/J2EE - webservices, EJBs, JMS, XML, etc..,
Experience with J2EE patterns and working knowledge with design patterns, Servlets, Struts, JSP, EJB, XSLT, XML, Spring, Hibernate
Knowledge of C, C++, C# and .NET architecture
Service Oriented Architecture and a good understanding of the SOAP protocol and the different SOA stacks
Experience tuning SQL queries with complex business logic. Solid knowledge of joins, views, triggers, stored procedures, data normalization and replication
Knowledge of UNIX/Linux Administration
Knowledge of Windows Administration
Strong understanding of networking/distributed computing environment concepts
Knowledge of Storage systems
Experience working in a 24x7 production environment
Experience in on-call environments
Strong communication skills to write documentation for design and architecture documents
Ability to work in groups as a team player
Ability to help others in a fast paced and perpetually changing systems environment
Ability to work on multiple simultaneous tasks in parallel and prioritize between them
Strong customer service, communication, and organizational skills, ability to be highly productive in a fast-paced environment, and to work independently

Mlro, Avp-funds Team Resume Examples & Samples

Provide leadership to the Funds, Platforms & Intermediaries businesses on all matters relevant to financial crime prevention (inc. CDD, AML, Sanctions and Bribery & Corruption, including escalating significant matters promptly, providing additional information, analysing/interpreting legal, regulatory and internal policy/procedure issues
Provide direction to the business or the regional/central teams on a range of matters, including high risk/special focus/PEP account opening requests, payment to/from restricted accounts
Direct in implementing Group or updates to local financial crime prevention policies and procedures
Update local policies and procedures to incorporate changes due to regulatory, structural and systems changes
Lead the production of Request Dispensations/Waivers to cover any non-compliance with policy, and ensure that an audit trail is maintained
Review new account applications and apply Barclays internal policies and procedures and local regulatory requirements to ascertain whether additional information is required to enable such applications to be signed-off
Review and process (include making release or investigate further or reject decisions) alerts produced daily by automated client name and transaction screening tools (currently OEDQ), including transaction surveillance, Sanctions and PEP screening tools
Review alerts generated by automated transaction monitoring systems (currently Fortent) employees and, as appropriate evaluate, investigate, and make disclosures to the relevant authorities/police, including subsequent liaising with the police/authorities
Receive Suspicious Activity Reports (SARs) from employees and, as appropriate evaluate, investigate, and recommend to the MLRO whether disclosure to the relevant authorities/police is required
Assist in the delivery of appropriate financial crime prevention and Sanctions induction, annual refresher, and other CBT based training
Significantly contribute to regulatory on-site examinations including preparation, on site support and follow up activity
Have significant experience of delivering high quality anti money laundering support to a sophisticated client base, with a significant proportion of their career spent with the financial services or investment management sectors, with day to day interaction with senior executives
Demonstrate strong technical skills in international financial crime law and regulation and a solid understanding and working knowledge of financial crime responsibilities have significant experience of financial crime risks
Demonstrate solid international experience and may have spent a period of their career working internationally
Be able to demonstrate proven depth in the core areas of Financial Crime, and be able to quickly apply a combination of technical and commercial thinking to any business issue arising
Be able to move effortlessly between strategic topics to day to day regulatory risks
Have commercial understanding of the businesses they have supported in the past, coupled with an appetite to build a deep appreciation of the Barclays business they will support

Team Mgr-apps Prog Resume Examples & Samples

Proven experience leading high performing Agile Scrum development teams
Experience leading developers focused on business process automation and related technologies (Ie Pega, Appian, JBPM, Webmethods)
At least 4-6 years of strong development background

GTI So-enterprise Incident & Problem Management Team Resume Examples & Samples

Analyze GTI-owned issues to identify trends; communicate with technology owners; and facilitate Service Improvement Programs to ensure that GTI reaches its committed goal of reducing problems in the environment; eliminate defects; reduce impacts; and shorten time to repair, drive efficiencies
Provide callout for chronics, theme-based RCAs, aged incidents, and other initiatives to drive actionable tasks
Analyze timelines for gaps and improvement opportunities related to detection, monitoring, meeting service levels, resolution, and impact duration
Responsible for working with GTI technology towers and lines of business globally to ensure the classification of incidents and problems to improve reporting that will lead to better trending and analysis of problems
Cross technology background in areas such as networks, distributed systems, desktops and mainframes
Knowledge of corporate toolsets such as Service Manager (incident/problem) and ECMS (change) are essential
Extensive Excel Knowledge, ability to dissect large data files, utilizing formulas, minor scripting, and filtering
Proficient in PowerPoint
Basic Knowledge of SQL queries and Regular expressions
Understands Microsoft Access
Proficient in pattern recognition
Ability to interface and work with multiple teams across regional boundaries and communication channels
Demonstrated ability to be a collaborative team player
Possess excellent writing/analytical skills as well as the ability to be detailed and process oriented
Strong overall knowledge of technology business and best practices
Experience in Cognos products preferred
ITIL certification desirable

Team Mgr-apps Prog Resume Examples & Samples

J2EE, JSP, Struts, Spring and Drools
WebServices integration using SOAP, WSDL, JAXB and AXIS and RESTful services
Application development methodologies including quality, stability and performance "best practices"
Drive to get things done
Attitude toward being a team player in a multi-cultural and global team environment
HTML, CSS, JSP, Ajax, JavaScript
Familiarity with development tools - Perforce, Maven, RAD, and Websphere
Knowledge of core banking functions, processes and operations
Knowledge of project management tools and methodologies

Global FIX Connectivity Team Lead Resume Examples & Samples

Deploy new FIX connections and products to our client base
Understand the FIX Protocol Language
Provide transparency and metrics to our end users and colleagues
Drive and direct our counterparts such as Vendors and Brokers towards Aladdin workflows and strategy
Act as Project Manager for Development Projects relevant to third party connections
Provide leadership and structure to global team
Participate in industry events, panels and conferences to stay abreast of the market trends
Bachelors Degree with strong academic performance in economics, finance or technology
Approximately 5-10 years work experience in trading workflows and FIX connectivity
Experience working with clients on technology solutions desired
Strong understanding of financial instruments such as Fixed Income, Equities, FX and Futures, as well as third party platforms and services used for trade execution
Excellent organization, communication and presentation skills (written and verbal)
Self starter with a strong sense of ownership, assertive follow through and results oriented
Ability to manage multiple projects and proven record of delivering within deadlines
Understanding of messaging protocols helpful such as SWIFT, FIX and FpML
Technical aptitude required (e.g. SQL)
Excels at problem solving and has strong analytical skills
Works well under pressure in a fast paced environment
Some travel may be required – approximately 20%

Senior Director, Institutional RFP Team Resume Examples & Samples

Develop proposal response strategies to better position TIAA-CREF products in the marketplace. Align RFP activity with broader marketing initiatives. Ensure proposals communicate a consistent view of TIAA-CREF’s organizational and brand identities
Structure and manage the RFP team for high performance and high productivity. This includes hiring, talent development and training, and staff-related administration
Monitor and implement quality control standards for proposal submission, including compliance with RFP requirements, alignment with offer and positioning of TIAA-CREF services and product in the marketplace
Train, coach and mentor members of the Acquisition Marketing RFP team in best-practice and industry best-of-breed proposal skills and processes and project management. Assure consistent customer experience with the proposal process
Work with RFP Knowledge Management team to ensure database responses meet strategic and stylistic standards, in accordance with industry best practices and corporate guidelines
Develop and facilitate strong relationships with Sales Consultants, Sales Directors, key business partners/stakeholders, and Institutional partners
Develop and facilitate relationships with Consultants and Subject Matter Experts throughout the organization
Provide management reporting as needed for staff and strategic planning, activity and product assessment and overall team productivity
Work with business partners and sales teams for cross-organizational projects and RFP-related process improvement/education
IT systems experience a plus as the position currently serves as the primary PMAPS systems administrator and liaison with information technology and an external vendor for PMAPS
Ability to track, calculate and communicate meaningful and impactful metrics. Develop and execute budget related to staff and activity
Ad hoc projects as assigned by manager
Bachelor’s degree in Business, Journalism, English, Communications or related field
12-15 years of experience as an RFP Manager, defined contribution services or closely related financial services experience is preferred
Mastery in Microsoft Word, Excel, and Project and PowerPoint applications preferred
Experience with RFP software and systems administration, business analyst and IT process knowledge preferred
Strong demonstrable writing, editing and proofreading skills. Strong research and analytical skills
Expert knowledge of retirement services, marketing fundamentals and sales cycle process
Strong knowledge of FINRA regulatory compliance and principles of corporate risk management. SEC or other regulatory audit experience helpful
Ability to manage resources managing multiple projects ensuring adherence with strict deadlines and producing quality work
Ability to quickly assess new information regarding specific product and technical topic and their impact on the RFP process and the RFP content
Proven experience driving process improvement across a high volume production workstream
Ability to interact with individuals across the organization, from technical staff to executive staff, including strong presentation skills when called upon
Ability to communicate effectively on unfamiliar topics to elicit technical and program information necessary to answer client questions
Industry association experience helpful (ASPPA, PAICR, FRA, SPARK etc..)
Position may reside in Charlotte, Boston or New York (AWS)

Team Manager Employees on Leave Resume Examples & Samples

Responsible for managing all employees nationally on maternity/paternity and long term income protection
Refers to Manulife as required and ensures all HR related forms and inputting of STI (Short Term Incentive) is completed in a timely and efficient
Experience within leadership and people management competencies/capabilities
Demonstrated strong achievement motivation, linked to excellent implementation skills and interpersonal skills that enable
Thorough understanding of RBC HR Policy
Thorough knowledge of relevant audit requirements
Applicable Application expert

L.a Live Street Team Resume Examples & Samples

Possess a valid driver’s license, automobile insurance and a good driving record
Presentable and professional appearance
Fun, energetic and outgoing personality
Reliable, punctual, and professional attitude
Strong organizational skills with ability to manage multiple priorities simultaneously in a fast paced environment

FIU Investigations Team Lead Resume Examples & Samples

Reviewing automated suspicious activity alerts and reports made by Citi staff and determine whether further investigation is required or the information should be disclosed to the National Crime Agency
Deal with ad hoc queries related to AML compliance issues that have been escalated as potentially suspicious transactions
Assist in enhanced due diligence when requested by the business or as required in a higher risk situation
Maintain group records and provide management information relating to AML investigations as required
Liaise with the UK Nominated Officer and/or the UK Money Laundering Reporting Officer to ensure that identified suspicious activity reports are considered by them for external disclosure
Assist in producing and providing AML training as required by the business or Poland Hub
To provide assistance to the UK FIU Compliance Review Head, during times of heavy volume or absence. This will be performed by providing cover by completing the required Compliance reviews for ICG, Retail and CPB related KYC high-risk customers as required by FIU and related Citi policies
Prepare all regular management reports and participate as a lead FIU representative in AML, business and related Governance forums for matters under direct responsibility
Participate and be the subject matter expert representative for FIU for any significant AML projects and enhancements involving transaction monitoring and associated controls and disciplines
Deputise for other managers in FIU, during their absence, for all FIU Compliance Investigation and Compliance Review matters. Development value: Broadening experience of the UK legal and regulatory regime as it relates to financial crime
Good working knowledge of the key AML, Sanctions and AB and C laws and Regulations is essential. CDD/EDD experience, including good understanding of various corporate structures
Experience in leading/ managing a team is essential
Experience in dealing with senior stakeholders within the business environment with confidence
Experience in the AML field, particularly in relation to SAR reporting and/or account opening, is essential
Strong written and personal communication skills
Numerate, and comfortable with basic financial analysis techniques
Familiarity with standard Microsoft Office applications is essential
Experience of using NCA SAR Online would be an advantage
Excellent interpersonal and team-building skills are essential

Client On-boarding Team Manager Resume Examples & Samples

Responsible for coaching to improve FSAsatisfaction, education, productivity, and relationship deepening
Coaches, trains and develops allassociates
Leads quality initiatives/initiatesprocess improvements
Collaborates with other leadership peersto improve processes that impact both the client and FSA experience
Ensures complete and efficient FSA/clientinteractions
Monitors call metrics and trends in orderto maximize efficiencies, manage risk/minimize exposure, and makesrecommendations for improvements
Adjusts rapidly to changing demands andpriorities
Builds relationships with theSales/Service Leadership Team
Series7, 66, 9/10 highly preferred, expectation to be obtained within 6-12 months
Displays sound judgment and crafts goodbusiness decisions for FSAs, clients, and shareholders
Proven ability to coach and motivateothers
Superior client service proficiencyincluding excellent verbal, written and listening skills
2 to 3 years of brokerage leadershipexperience
Foster collaborative relationships withinand across business units and sector
Demonstrated ability to make timely andaccurate decisions
Excellent organization skills; ability toprioritize and handle multiple tasks
Must remain current with and comply withregulatory requirements

AM GWM Centralized Lending Team Resume Examples & Samples

Drive business critical projects / initiatives as assigned
Execute and refine existing management/risk metric reporting
Partner with Reporting team for build out of new reporting/metrics requests
Establish marketing /communications schedule for key business partners
Create/update global/regional one-pagers and/or CLT Primers for individual or group introduction conversations
Prioritize and track key initiatives including process and policy changes. Solicit and incorporate feedback from Global Managers
Co-ordinate meeting agendas, track follow-ups and distribute meeting minutes
Bachelor's degree or equivalent
Desire to work in a fast paced, high production and demanding environment
Strong Microsoft Skills, including Word and PowerPoint. Advanced knowledge of Excel is a must, including formulas, macros, pivot tables, graphs and basic VBA. (Access knowledge preferable)
Analytical Mindset
Strong attention to detail and proven ability to utilize qualitative and quantitative tools to analyze, synthesize and interpret information
Ability to identify key components of a problem and assess how best to progress towards problem resolution
Interact and communicate confidently and effectively with all levels of management
Ability to shape data and information into effective messaging
Capable of connecting the dots across related projects and identifying gaps
Good organizational skills with an ability to prioritize work and meet tight deadlines
Flexibility and ability to work with minimal supervision
Functions as an active participant, taking the initiative to make things happen
Confidently shares ideas and collaborates with others to find solutions and form action plans

Transaction Manager Debt Team Resume Examples & Samples

Execute and manage client transactions through review, negotiation and execution of relevant documentation in relation to e.g. Eurobonds (including high yield transactions and loan participation notes), EMTN/ECP programmes (including annual updates), liability management exercises, custody transactions and trusteeships
Act as a focal point for allocated clients
Ensure accurate set up and maintenance of transactions
Ensure appropriate client/account management coverage including annual reviews
Ensure all appropriate approvals are in place prior to deal closure including KYC, deal review, trustee etc
Participate in deal review as appropriate
Ensure billing/legal invoicing is current and accurate
Liaise with Operations regarding the implementation of new transactions
Ensure accurate creation, verification and action of diary dates in ATIS for future events derived from relevant documentation
Ensure accurate opening, verification, management and closure as appropriate of cash and custody accounts on and offshore
Build and develop client relationships
Provide support to A&T Sales on new business prospects as required
Contribute to MCA activities
Knowledge of the Issuer / Agency & Trust – Corporate Trust product and market desirable
Working knowledge of debt transactions desirable
Understanding of transaction documentation, deal execution and / or legal experience
Fiduciary legal experience advantageous
Good client skills
Strong transaction management / execution & negotiation skills
Proven inter-personal/communication skills
Ability to prioritise
Strong PC skills (MS Word, Excel, PowerPoint)

Recovery Team Lead Resume Examples & Samples

End-to-end management of Recovery Project involving the development and implementation of business processes to meet project objective, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales and quality
Defining and managing the process of deploying and integrating IT capabilities into the business in a way that is sensitive to, and fully compatible with, business operations
The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change
Identify process improvement opportunities across all work streams in conjunction with BPR (Business Process Re-engineering) to look at potential areas for reengineering and enhancements resulting in lower cost of operations and higher productivity
Review monthly performance against budget and ensure that any excesses are challenged/agreed
Own the technological roadmap related to Recovery related initiatives and the delivery of these projects
Ensure regulatory requirements / commitments are addressed with the given timeframe
Ensure all audit items are followed and escalation process established
To spearhead and drive strategic initiatives & projects resulting in enhanced customer experience, higher employee productivity and significant cost saves
Identify process improvement opportunities across all work streams and look at potential areas for reengineering and enhancements resulting in lower cost of operations and higher productivity
Ensures that realistic project and quality plans are prepared and maintained
Monitor progress, timelines, deliverables, finance and risks across projects undertaken as part of the recovery plan
Finalise OLIs / project performance metrics to report progress on Mozambique Recovery Plan
Ensure embedment of standard set of policies and procedures identified as deliverable under the Mozambique recovery plan
Provides effective leadership to the project team and takes appropriate action where performance deviates from agreed tolerances
Develop and standardize the reporting and monitoring tool for consumer operations
Own and monitor the technological roadmap and align it to project delivery dates
Ensure transparency across all work streams relevant to project delivery
Monitor and update recovery project progress as per timelines, deliverables, finance and risks to relevant stakeholders
Shaping and scoping of new initiatives and securing the buy in of Stakeholders
Develops and manages one or more defined communication channels and/or stakeholder groups
Co-ordinate with the Business functions in Country to identify key opportunities in Business Banking,Cards, Assets, Premier banking
Initiates communications between stakeholders, acting as a single point of contact for defined groups
Actively anticipates and identifies stakeholders; manages stakeholders proactively
Captures and disseminates technical and business information
Facilitates the business change decision-making processes and the planning and implementation of change
Ensure Governance / Control requirements for Recovery program are met and delivered
Country Recovery program presented and discussed in relevant forums like OPCO, Steerco etc
Ensure all New Product & Process Approvals go through thorough due diligence process prior to approvals and sign-off
Closely monitor all BIA audit actions and ensure timely closure across all countries
Ensure requisite documentation maintained at the country level for programs / projects and initiatives run as part of recovery program
Responsible for project costs and resources, tracking actual against budget
Promotes the change programme vision to staff at all levels of the business operation, brings order to complex situations and keeps a focus on business objectives
Works with senior people responsible for the line business operation to ensure that maximum improvements are made in the business operations as groups of projects deliver their products into operational use
Maintains the business case for funding the programme and confirms the continuing business viability of the programme at regular intervals
Plan effectively resources and budget according to HR and finance business processes; experienced at recruiting staff; fulfils the regulatory agencies and reporting requirements
Provide active and inspiring leadership to recovery , project and technology recovery team in-country
Be a visible advocate of service for the Region, role modelling all behaviours as related to customer service
Provide leadership and coaching to ensure that all colleagues are aligned to the goals and culture of the Transformation Team
Championing the benefits of team working across functions
Work closely with Business Unit Heads and virtual teams across all countries, acting as a role model
Masters of Business Administration / Post Graduation degree preferred in order to cope with the intellectual demand of the job
Relevant professional qualification in Project Management
3 years minimum experience in managing regional projects / programs across a big geography in an O&T program or similar credentials and demonstrate that they have delivered projects in a much complex environment
Minimum 10 years experience in a Banking
Experience in Banking and managing large scale high visibility projects in a complex organisation
Experienced in team management with strong leadership and motivational skills
Experience in working in Africa will be preferred

Area Team Lead-star Ridge Area Resume Examples & Samples

Building branch teammate skill sets around sales effectiveness, industry-leading service and transaction quality
Operational soundness and proper risk management
College Degree or higher

Fcra Team Lead Resume Examples & Samples

Manage disputes received through eOSCAR (bureau disputes), Mail (direct disputes - Metasource), and an internal mailbox (referrals/escalations/Agency complaints sent by office of the president) within a 30 day SLA
Manage daily staffing and workflow for team and ensure adherence to departmental standards and internal service level agreements (SLAs), including daily quality reviews
Regularly meet and conduct side by sides with individual team members; ensure timely coaching and development opportunities to ensure success in role; complete daily timecards and monthly incentive related performance management duties
Perform in-depth investigations, sometimes of a complex nature, and provide detailed analysis of results; Conduct research through applicable systems, including eOSCAR and other operations systems
Act as primary credit bureau reporting contact for update questions for ACDV’s submitted
Develop and maintain all team operational procedures and ensure proper execution
Develop and facilitate new hire and continuing education training for FCRA team; provide updates as required
Communicate, and interact with management and peers to influence decision cycle with respect to effectively managing risk
Identify, report and remediate issues
Liaise with Compliance, Legal, and BUs on specific FCRA related items/issues, litigation, etc
Approach projects and tasks in a tactical, as well as strategic manner, applying a logical thought process with attention to detail
Ensure all mandatory training for you and team is completed within required timeframes
Lead Audit preparation and coordination, and communication updates to management

Team Manager Merchant Services Resume Examples & Samples

Using strong communication, active listening and problem solving skills, you will identify and make recommendations for business/ process improvements while working with various business partners across multiple locations
The ability to set and achieve goals with complete ownership of performance and results is a key to success in this role
Actively involved in developing and executing a strategic business plan, staff recruitment/development, and leading projects/campaigns
A solid understanding of CEI and the Customer Experience Model is critical to coaching success
Prior experience with Merchant Services, Retail, and Small Business is beneficial
Must possess strong interpersonal skills to guide others to a desired conclusion and have the ability to hold them accountable
The ability to change direction quickly and effectively is essential
Must have strong judgment and problem-solving skills
Proven organizational, multitasking and time-management skills are required
You must be able to work independently and as part of a larger management team
A solid understanding of call centre environments and related technologies is an asset
French / English bilingualism an asset, but not required

Spotify Street Team LiU Resume Examples & Samples

A third or fourth year student, currently studying at Institute of Technology at Linköpings University. You should have at least one year left of your studies, master's thesis excluded
Experience from project/event management, such as within the Student Union or other student association, where you have been taking ideas from scratch to success. Your network among Norrköping/Linköping students should be extensive
A fierce passion for technology and the ambition to proceed with a future career at Spotify

Hurley Team Lead-orlando Service Center Resume Examples & Samples

High School/Secondary School Diploma or equivalent
2+ year work experience
Ability to understand direction and communicate in English
Ability to establish and maintain effective working relationships with co-workers and management staff
Demonstrate a courteous and helpful attitude
Must be able to manage personal time to accomplish multiple tasks in a fast-paced environment

TWS Team Lead Resume Examples & Samples

Hold a relevant third level degree or equivalent (a Bachelor Degree with a Science or Engineering)
6 to 8 years experience in Application Support
Supervisory and Leadership experience
Good English communication skills (verbal and written)
Knowledge of Investment or Retail/Corporate Banking
Impeccable Attention to Detail with Strong Organizational Skills
Mandatory to work in rotating shift including night shift (9 hour shift 5 days a week)
Knowledge of Windows, Unix, AutoSys (or any scheduler tool) and Databases
Be self-motivated, disciplined and able to work well in a team environment but also on an individual basis to ensure tasks/actions are completed
Able to work to tight deadlines and produce solid work that is both accurate and to a high standard
ITIL process level knowledge (certified or equivalent experience)

Team Lead Aml Investigations Resume Examples & Samples

Responsible for developing team's performance objectives, development plans and execution of these plans
Work with Analytics and Design along with the LOB in developing and maintaining a sound monitoring strategy
Responsible for monitoring, reviewing and approving team's cases, SARs and escalations
Monitor's team's case load and production to ensure regulatory obligations are met
Provide periodic reports on case findings, performance etc. to senior management
Make independent decisions, but discuss more complex regulatory issues including the LOB impact with management
Develops new ML/TF risk models in wide variety of areas (geography, product, customer-type, typology, referral channel, etc.) that significantly improves departmental Portfolio ML/TF risk management knowledge base and skill sets
In-depth knowledge of various ML/TF typologies
5+ years experience in compliance or related position
Certified Anti Money Laundering Specialist Certification strongly preferred
Strong supervisory and leadership skills
Self-starter, capable of working under minimum supervision. Results oriented team player
Understanding of BSA, AML, OFAC and other AML regulatory policies with the ability to apply and explain regulatory concepts
Understands products, customers and expected type

Complaints & Investigations Team Manager Resume Examples & Samples

Leading and motivating a team of associates providing daily direction optimising the performance of the team through coaching and feedback
Interacting with all departments across Citi and it’s vendors to promptly resolve complaints and driving process improvements in a timely fashion. Escalating where appropriate
Maintain a strong working relationship with FOS on a daily basis on behalf of Citibank. Working to ensure that the area
Delivers to customer needs, through the appropriate channel
Delivers agreed KPI’s
Creates opportunities to exploit synergies by sharing learning and skill sets across operational teams
Maintaining a strong compliance focus at all times ensuring the Bank’s reputation is protected and we are fully compliant in respect of our obligations to customers, the regulator and internal policies and controls, including TCF
Meeting all regulatory requirements and maintaining an appropriate (remote) controls RCSA framework, escalating and addressing issues identified as appropriate
Liaise with Citi Quality function on monitoring frequency, results, feedback and CAP closure
Ensure the appropriate people processes are deployed which are timely, effectively manage performance and instil fairness, equality and integrity
Through strong leadership and management skills create an environment where the Customer is at the heart of all activity
To communicate powerfully and effectively to support and maintain desired context within the area as measured by people satisfaction, attrition and attendance levels
Providing coaching and mentoring to the Associates to support the development of an environment that actively supports Citi’s vision
Ensure that all people processes happen in a timely and inspirational manner
To support the Complaints Management team to maximise operational efficiency, ensuring the appropriate level of planning exists to support delivery to the customers
To own delivery of KPI’s and to drive activity to focus on meeting the business requirements, SLA and KPIs
To ensure that VOE results improve year on year with particular focus on communication and engagement of people and great place to work
To create and maintain an environment which results in them and their team being motivated, engaged and committed to treating customers fairly
To take responsibility of their own personal development in order to fulfil the accountabilities of the role
As part of the Complaints team, drive and deliver results to achieve the overall objectives for the department
Through analysis support Complaints Managers to understand and report end2end complaints performance, trends and root causes
Review all elements of the complaints life cycle, to ensure the business are using every opportunity proactively to reduce incoming complaints, through delivery of strategic initiatives
Prepare and provide complaints data to the relevant business areas for submission into Strategic Business Reviews that ensures appropriate actions are being taken to address causes and reduce complaints
End2end root cause complaints analysis and mapping of customer journey, reporting and recommendations for volume reduction/avoidance. Ensuring there is no repeatition of complaints re-occuring
Recommend changes to policy and process in order to support complaints managers to identify the means to reduce complaints, add to files and FOS escalations over time
Produce and distribute complaints analysis reports taking monthly complaints MI from the complaints dashboard, escalated, non escalated and FOS closed complaint data
Check complaints descriptions up to date and ensure action being taken is logged on top complaints for each product
Produce all relevant submissions of data for Operational Control meetings and Strategic Business Reviews
Make recommendations for the design of process improvements and policy changes
Distribute reports to Client Experience and TCF team making requests to for deep dive root cause investigations when required. Raise any identified TCF breaches and issues
Support Complaints Managers to produce inputs and reports for Operational Control Meetings (Product, Operations, Complaints) and monthly meetings with each of the relevant business areas (owners of all complaints codes/SLAs)
Attend weekly legal and compliance meeting as required, providing relevant MI and inputs
Support Client Experience team to ensure code review MI transition is successful and clearly reported and understood at point of change
Support team to ensure complaint codes review process is carried out with any required changes and improvements delivered
Ensure TCF is a natural and constant part of our view, analysis and reporting
Meeting all regulatory requirements, escalating and addressing issues identified as appropriate
5+ years experience of leading a team

OTC Listed Derivatives Clearing Team Resume Examples & Samples

Although it is not essential, it is preferable that the candidate has a good understanding of OTC derivative products
Attention to detail is paramount along with diligence and quick escalation
You will be ensuring that all trades are booked and confirmed as intended by checking the Trading system verses internal MS systems and versus Marketwise, liaising with Trading, Sales, Brokerâ��s or the Clients directly
You will work closely with your peers and you will need to share knowledge and act as a team player to get the most out of this role. - Fast learner who is an excellent communicator and has a high attention to detail
Good product knowledge of LD/OTC Clearing products is desirable
Knowledge of LD/OTC Clearing workflow
Ability to recognise risk/control issues and their implications. Knows when to ask questions before taking action and when to refer to problems or issues to the next level
Shows initiative and creativity, taking a long-term approach to improvement and resolution of issues
Leads by example working with drive and determination
Takes a hands-on approach to risk and promotes a dynamic risk management culture
Can work well under pressure, lending control and order to a difficult or pressurised situation
Ability to prioritize functions and deal easily with multiple issues and tasks
Excellent communication and influencing skills (both verbal and written)
Strong understanding of risk management and escalation
Focus on guardianship, ensuring that issues are identified, escalated and resolved in a timely basis
Proactive and flexible team player
Ability to build effective working relationships with key stakeholders
Proven management experience. Skills in delegation, organisation and people management to ensure the team can work effectively
Ability to step back from the detail and provide strategic direction for team
Front to back trade flow experience
Strong background in Financial Services within Operations
Proven track record of successful project implementation

Red Team / Attack Operator Resume Examples & Samples

Overall 7+ years of Information Security experience with one of the following: At least 3 years experience performing network penetration testing
At least 3 years experience performing application security assessments
At least 3 years experience with Cyber Red Team operations
At least 5 years experience performing network exploitation operations
Advanced knowledge of networking fundamentals (all OSI layers)
Advanced knowledge of the Windows and *NIX operating systems to include boot process through understanding of the execution flow of boot time processes
Strong knowledge of software exploitation (web, client-server and mobile) on modern operation systems
Familiarity with interpreting log output from networking devices, operating systems and infrastructure services
Masters Degree in Engineering, Business Management, or Technology related fields a major plus
Expert knowledge of networking protocols and packet analysis
Well versed in multiple security technologies such as Firewalls, IDS/IPS, Web Proxies and DLP amongst others
Ability to program in C, C++, C#, Objective C, Python, Java, PHP and ASM (x86)
Able to articulate and visually present complex forensic investigation and analysis results
Able to work under pressure in time critical situations
Strong attention to detail in conducting analysis combined with an ability to accurately record full documentation in support of their work
Detailed knowledge of current international best practices in privacy
Ability to communicate with other industry forensic professionals to ensure solid partnerships with key external stakeholders to ensure that the forensic investigation process remains at a word class level

Rcsa Central Team Oversight & Control Methodology Team VP Resume Examples & Samples

Contribute to the overall development of various RCSA key initiatives and goals by participating throughout the key initiative’s implementation project lifecycle
Maintain awareness of significant changes impacting the business, both internally and externally, to ensure timely integration with the RCSA Program if needed
Act as a point of contact for RCSA leads throughout the business and region
Partner and develop a positive working relationship with Control Team members and other business partners to maintain an open environment for collaboration, risk identification, and remediation
Provide cross-functional support on initiatives managed by other members of the RCSA Governance & Reporting team. And, also providing support on existing projects/programs (RCSA Practices Playbook, Enterprise Programs, etc.)
Support other groups within the Corporate Central RCSA team to ensure timely delivery of inquiries requested by LOBs/Functions
Bachelor's degree and minimum 5 years in the financial services industry; including background in controls, operational risk management, audit, compliance, or controls
Recent history of successfully implementing a Firmwide/LOB program and/or project
Experience working with an operational risk framework is strongly recommended
Ideal candidate should also
Be a self-motivated and confident decision-maker with the ability to demonstrate leadership, challenging and influencing change where necessary
Be a collaborative team player able to develop meaningful and effective working relationships with fellow colleagues
Have strong analytical and documentation skills, as well as orientation to details
Be able to manage multiple assignments and meet tight deadlines within a team environment
Have excellent organizational skills
Provide sound business judgment and objectivity when necessary
Be a flexible and creative thinker

CIB F&BM Centralized Allocation Team-VP Resume Examples & Samples

Cash Settlement – work with Controllers to understand transactions that generate cash settlement
5 to 7 years experience working within a financial/professional environment
Superior analytical abilities
Solid organizational skills and ability to prioritize
Strong communication and influencing skills
Excellent multitasking/prioritizing skills and ready to deliver under a challenging environment
Interacts effectively with peers and senior management
Process-oriented with focus on continuous streamlining/improvement
Knowledge of JPM reporting systems preferred – SAPCO, FDW, Paragon, Essbase, CIB Reporting and Advance Analysis
Excellent working knowledge of MS Excel, Power Point

Area Team Lead-greater South Charlotte Resume Examples & Samples

Sales and service performance planning
Supporting and enhancing an internal referral network among other lines of business such as (but not limited to) Financial Advisors, Mortgage, Trust, Wealth, Business Banking, Treasury Services, Merchant Services, SunTrust at Work Representatives
Partnering with Regional Operations Manager (ROM) to identify operational gaps, risks, and execute development/improvement plans
Developing of direct reports on an ongoing basis

Team Lead, Anti Money Laundering Resume Examples & Samples

An undergraduate degree, graduate degree or professional designations would be beneficial
2+ years bank/AML adjudication experience
Knowledge of Capital Markets and the complex financial instruments this industry employs
Working knowledge of applicable Bank systems and Microsoft Office Suite
Analytical Thinking (Basic)
Problem solving (Working)
Organizational Understanding (Working)
Risk Management (Basic

Team Manager, Plan Sponsor Services Resume Examples & Samples

Provide Leadership to a staff of approximately 10 to 20 Client Services Consultants within Technology & Operations to achieve organizational and departmental goals
Develop and maintain a results-oriented environment, with a focus on continuous process improvement. This includes developing and achieving stretch goals, challenging ineffective or costly administrative processes, procedures and practices, and focusing on solutions that meet client and organizational goals
Maintains quality standards. Develop and utilize performance metrics to drive client and corporate goals
Prepares and manages reporting for budgets, financials and pricing of process. Implements and monitors financial metrics, client service metrics and compliance metrics
Develop and deliver industry distinctive customer experience strategies executable by Client Services Consultants
Develop end-to-end customer administrative processes and deliver cost-effective operational strategies to enhance administrative efficiencies and reduce cost
Lead the delivery of Plan Reporting and DOL and IRS audit support
Ensure operational service level agreements are met for assigned Institutions
Manages team and individual performance, recommends salary actions, variable compensation awards and career development for employees
Consistently partnering with Relationship Management teams to provide proactive approaches and introduce product and service enhancements that meet or exceed institution's needs
Identify and evaluate risk and incorporate this information into the unit risk assessment
Accountable to Senior Management, peers and customers for the management of crisis situations, resources, budgets and cost control, adherence to processes and control procedures, and continuous process improvements
Visit institutions, to maintain service relationship and build a stronger partnership (30-35% travel time)
Bachelor degree required
Series 7, 24 or 6, 63, 26 licenses
Must have minimum 5 years of experience in the financial services industry with a minimum 2 years of supervisory/leadership experience or have demonstrated leadership experience in current or prior roles
Strong customer service and/or sales experience
Possess strong communication, diplomacy and negotiation skills and have the ability to work with internal customers, clients, consulting firms and third party administrators
Must possess strong leadership, managerial, decision making, planning and organizational skills
Proficiency in OMNI, EXP AG, Microsoft applications a plus
Knowledge of SAS 70 & SSAE 16, DOL Fee Disclosure Requirements, and ERISA 5500 reporting a plus
Must possess strategic thinking, planning and execution abilities
Need to have experience in managing customer expectations and driving business results
Must have demonstrated ability to coach, lead, develop and drive accountability and performance
Experience with process improvement experience using Six Sigma methodology preferred
Chartered Retirement Plans Specialist (CRPS) and Certified Employee Benefit Specialist (CEBS) certifications a plus

On-site Team Manager Resume Examples & Samples

Ownership and participation in project works
Planning Budget
Hardware purchases and stock inventory
Providing Out of Hours support
Providing coordinated support to other IT teams for complex customer related issues requiring technical assistance
Managing Incident and Problem using supplied tools and systems and respond within agreed timelines
Ensuring all activities are conducted in accordance to defined processes and policies
Maintaining Team Share Point site
Supporting user acceptance testing (UAT)
Training and Skill Development
Work with Team and Retain good talent within Site SupportEUT
Proven experience in IT Site Support role predominantly supporting Microsoft Windows XP and Microsoft Office suite applications
2 years’ experience working in a global support environment, ITIL experience
Microsoft Windows XP / 7 workstation and laptops
Active Directory account management
TCP/IP protocol suite
Remote control software
Good analytical, problem solving skills
Ability to perform in a team environment
Ability to observe control environment / risk management guidelines

RFP Team Manager Resume Examples & Samples

Elevate RFP best practices and standards to deliver industry winning proposals
Conduct a review and an optimization of workflow and processes related to RFPs, including, among others, content management and database utilization
Develop metrics to measure success of team and processes
Identify opportunities for greater efficiencies and productivity via process changes
In partnership with Communication team and product specialists, lead the renewal and improvement of standard Q&A and other material and establish a maintenance program
Focus on talent and development to build an industry leading RFP team through leadership and coaching to achieve business results and create exceptional stakeholder, partner and client experiences
Ownership over day-to-day accountabilities of the team, providing support to team and stakeholders as a point of escalation
Provide guidance to team to execute on deliverables efficiently, use effective time management practices and manage competing priorities in a fast paced environment
Support employee(s) with training and personal development initiatives to build skills essential to their current roles and future career objectives

PA Original Programming & WPS Team Resume Examples & Samples

Co-ordinating meetings across businesses, senior level executives and with optimum efficiency, sensitivity and reliability on behalf of David Levine, Orion Ross & Beth Gardiner
Co-ordinating/arranging travel plans for the Original Programming & WPS department
Knowledge of major industries events – planning and execution carried out efficiently and in a timely fashion
Processing all expenses for the Exec team using SAP accurately and in a timely manner (supporting those in team with training etc.)
Working with Regional Finance to build and maintain T&E tracker for each financial year
Organising internal and external meetings and presentations, fully facilitating these meetings where necessary (e.g. with hospitality, AV equipment etc)
Use strong analytical skills and initiative to produce systems for monitoring progress of work and to carry out various 'one off' projects as allocated by the Exec team or their direct reports. Ability to influence adherence to deadlines from the team is required
Coordinating a busy diary to ensure time is managed efficiently and effectively
Coordinating diaries for the rest of the team as a back-up when required
Fielding phone calls and where possible answering queries/transferring calls to other points of contact
Handling highly confidential information with discretion
Managing all incoming mail
Ensure that all communication lines are managed effectively between the Exec Team and Direct Line Reports ensuring that all Direct Line Reports receive important and appropriate information
Organizing client lunches and Original Programming/WPS team activities
Update records & files regularly
Preparation of presentations (Keynote/PowerPoint/Word)
Typing general correspondence
Assisting with projects as required
Maintaining team details on file – including Holiday/Leave overview
Understanding of the business and team’s objectives to be able to get involved/ take initiative
Significant demonstrable experience as a PA at Senior Executive level Experience of managing high volume, complex travel itineraries
Previous experience handling high volumes of highly confidential information
Experience of working within an International organisation (a distinct advantage)
Advanced level in Microsoft office and technical facilities & equipment
SAP experience highly desirable and necessary skill requirement
Experience of working in an International/studio/entertainment industry (preferable)
Proactive and flexible approach with ability to react quickly
Calm & organised persona
Ability to anticipate needs and respond in a proactive way
Excellent communications skills, both written and verbal

Anthropologie Day Shift Restock & Recovery Team-highland Village Resume Examples & Samples

Reset specified stock sections to retailer standards
Maintains stock levels and recovers store during business hours
Straightening and organizing all product on the sales floor
Ability to work with a group as a team player

Anti Money Laundering Team Lead-sanctions Resume Examples & Samples

Thorough knowledge and understanding of OFAC, BSA/AML, and USA PATRIOT Act along with knowledge of regulatory trends
Strong oral and written communication skills, as well as comfort communicating with Senior Leadership, Regulators and Audit
Working knowledge of client database and/or transactional sanctions screening processes

Listed Derivatives Clearing Team Resume Examples & Samples

Responsible for the supervision of approximately 12 Full Time Employees (FTE) within the OTCDCC & Listed Derivative Clearing TSG
You will be working closely with the Front Office to provide the first level of control for the Over the Counter & Listed Derivative products cleared in EMEA
You will be responsible for offering the first line of defence for the franchise risk ensuring that the trade bookings are correctly flowing to clearing and monitoring for trade exception management
You will be ensuring that all trades are booked and confirmed as intended by checking the Trading system verses internal MS systems and versus Exchange, liaising with Trading, Sales, Brokers or the Clients directly
You will be responsible for ensuring current controls are enforced, liaising with IT and Projects Groups to initiate new controls and build STP to improve the firms infrastructure to increase both efficiency and control as you see fit to protect our franchise
A high degree of accuracy and a willingness to learn new products is essential. This role is constantly changing and a willingness to adapt to new firm and industry initiatives and put forward your own ideas is of paramount importance
An understanding of industry platforms such as MarkitWire, Reuters and Bloomberg is desirable. Ability to quickly understand other systems would be an advantage
Daily deadlines are inflexible and the candidate should be organized to ensure the team meets all deadlines. The role requires the sharing and discussing of knowledge and information between the Trading, Sales, Settlements

AML Quality Team Manager, VP Resume Examples & Samples

Serve as a point of escalation for analysts and peers to evaluate and resolve issues around quality of closed alerts, closed cases, and preparation of potential SARs for review
Serve as mentor to Quality Management Specialist Analysts to help build a path for success
Review the work of analysts/investigators to ensure work under review meets quality standards
Ensure data was accurately collected and documented (i.e. transaction file, due diligence.)
Review corrections or differences in final disposition with the relevant members of the Look-backs team
Understand AML risk standards and policies to analyze underlying data gathered to assess reasonable cause of escalation
Build relationships with Key Stakeholders (i.e. AML Investigations, Look-backs Analysts/Team Leads/Operations Managers) to ensure policies and procedures are consistent across location
Effectively communicate and provide feedback on quality of work reviewed
Participate in the development of production and quality goals as well as ensure the team meets them within their channel or department
Bachelor's degree required or equivalent experience within BSA/AML environment is required
5+ years experience drafting SARs
Prior experience (minimum 2 year) completing SAR 111 forms
Quality Testing/Quality Assessment experience is required
5+ years experience in transaction surveillance and/or case investigations with major financial institution(s) and/or regulatory environment (i.e. OCC, FinCEN)
Prior supervisory/Team Lead experience is required
Previous experience with internal applications (i.e. HALO, Customer Assist, iVault) and/or familiarity with the firm's internal systems and processes are a plus
Knowledge of BSA, AML, and other AML regulatory policies with the ability to apply and explain regulatory concepts
Self-starter capable of working under minimum supervision
Adept at multi-tasking and meeting deadlines in high-pressure environment
Results oriented team player
Exceptional research and analytical skills with the ability to analyze large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.)
Proficient in MS Office (Project/Visio/Outlook/Word/Excel/PowerPoint)
Adherence to controls and standards

Team Services Specialist Resume Examples & Samples

Coordinate the assigned UFC apparel and accessory needs from the finalization of the product line to the shipment of the product
Conduct assigned special projects associated with UFC and their events
Communicate on a monthly basis, assigned UFC league budgets for training apparel, uniforms, and accessories
Oversee the invoicing to UFC league and individual fighters for uniforms and other apparel that exceed the designated allotment
Must be extremely professional and able to handle stressful situations while remaining calm
Computer Skills: Microsoft Excel, Microsoft Word, Outlook, and Microsoft Powerpoint

OTC Portfolio Reconciliations & Disputes Team Lead Resume Examples & Samples

Experience in Portfolio Reconciliations Collateral Management
Experience in TriOptima, TriResolve platform
Experience in managing teams
Project experience preferable
Understanding of post 2010 OTC derivatives regulatory reforms e.g. EMIR & Dodd-Frank
Control focused with proven data analysis experience
An understanding of CASS responsibilities
Ability to forge working relationships with the front to back functions

Team Lead-cib AML Investigations Resume Examples & Samples

Investigative experience with exposure within international regions and multinational corporations
Understanding of Correspondent Banking
An independent decision maker, able to make time-sensitive assessments and to discuss complex regulatory issues with senior management
Understanding of regulatory concepts including, but not limited to, the Bank Secrecy Act, Office of Foreign Assets Control sanctions, and the USA PATRIOT Act
Interface with business counterparts to obtain information related to their client's transaction activity
Work with internal groups including legal, audit, risk to ensure consistent understanding of requirements
Proven ability to formulate and execute an investigation
5+ years experience in compliance or a related position (including regulatory or law enforcement)
Manager or Team Lead Experience
Proficient in MS Office (Outlook/Word/Excel/Access/PowerPoint)

Avaloq Team Lead Resume Examples & Samples

Avaloq certification
A solid knowledge of Avaloq application is mandatory
Unix/Linux
SQL on databases: SQL Server and Oracle
A very good knowledge of data transformation
A high level of operational understanding of ETL technologies is an advantage
Skilled and experienced in the system monitoring techniques
Experience of software lifecycles (Agile an advantage)
Autosys Job Scheduler
ITIL v3 qualified – to at least foundation level
The candidate must be experienced managing teams and individuals. Should be able to develop the team to ensure each team member is fully utilised and engaged across all BAU and project related work. Develop succession planning with the team
The candidate will be preferably educated to degree level or above, preferably in an IT related discipline
The role holder will have an excellent command of English language with strong written and verbal communications to deliver against our commitment to providing a world class service and drive our dedication to the client experience. The communication demands of the role are high and the role holder will be communicating with customers on a daily basis for whom English may not be their first language and high levels of visual and aural concentration will be required when locating and interpreting screen based information whilst continuing a dialogue with the customer

Street Team Resume Examples & Samples

Must be outgoing, enjoy working in a team environment, communicate effectively and be prepared to assist with station event planning and execution, as directed
Must have a strong knowledge and understanding of social media platforms and must be comfortable operating within the stations’ websites
Must be fluent in Spanish and English
Ability to lift objects in excess of 25 lbs. is required

P/T Street Team Resume Examples & Samples

The ideal candidate would be a results-driven team player with a positive attitude
Must be a social, outgoing, high-energy individual who is enthusiastic about promotions and marketing!
Available days/evenings/weekends, and able to lift 50 lbs

Street Team Resume Examples & Samples

Responsible for banner placement, decorations, PA system setup, assisting on-air talent and maintaining maximum station visibility at all times
Responsible for loading vans for remotes and making sure all equipment and prizes are ready to go
Driving the station vehicles to and from events and must have a good driving record
Opportunities may arise for the right individuals to cross-train as a station Board Op, and previous Board Op experience is a Big Plus!
Must be available to work irregular hours, 7 days a week, many evenings, with the bulk of the hours Thursday thru Sunday and sometimes on short notice
Must have a valid Virginia driver’s license with a good driving record – DMV records will be checked
High school diploma or GED is required

Hospice Team Manager Resume Examples & Samples

Scheduling staff assignments in conjunction with the Associate DPS
Empowering RN Case Managers through mentoring excellence in pain and symptom management along with focusing on patient and family goals of care
Monitoring and evaluating the quality and completion of nursing documentation according to the documentation policy and procedure and state and federal regulations
Making community presentations in conjunction with Admissions/Outreach Departments
RN / BSN
5+ years of hospice experience or palliative care experience
Knowledge of medicare/hospice regulations
CHPN
Management experience

Hbo Ny Summer Intern Mto Run Team Resume Examples & Samples

Partner with Run team in providing application support
Prepare and track product support incident report
Prepare production support metrics with Operations Lead and write summary of trends
Help team in maintaining and updating support guides and knowledge documents
Experience with Microsoft Word and Excel
Self-starter with ability to multi-task and access priority
Strong verbal and written communication and critical thinking skills
Ability to work in a team and achieve the team goals
Knowledge of incident tracking systems JIRA, HEAT or ServiceNow is a plus
Knowledge of Microsoft PowerPoint is a plus
Knowledge of Java programming language or database queries is a plus

CS Team Manager Dach Resume Examples & Samples

Managing team of around 15 team members
Providing operational support to team members
Accountable for the SLAs and KPIs
Setting, managing and achieving strategic goals for the team

OIM Team Lead Resume Examples & Samples

Responsible for infrastructure design and the planning and implementation of changes within the environment
Sponsor changes to the infrastructure needed to support new and evolving services, technologies, and applications
KPI analysis to identify patterns and trends and drive performance improvement
Benchmarking, productivity, and quality control
Ownership of process engineering and operational improvement initiatives including automation tooling
Accountable for service life cycle and service levels including development of service technology roadmaps
Implement, test , and deploy version upgrades and service pack release management
Develop product selection and standards, design, and certification
Manage L3 and L4 incidents and problems related to affected services
Capacity planning and management
Root cause analysis and service improvement solutions
Provide cost-efficient, stable operations for the platforms and services in scope
Accountable for development of annual budgets and manage expenditures, planning, and funding for defined services
Perform asset and vendor management and establish competitive pricing and chargeback models
Manage and champion a virtual team to ensure consistency of operations, responsibilities and reporting
Build and retain virtual teams in strategic locations as per IT Services location strategy
Establish a service culture with sufficiently ITIL-educated operations staff
Interface effectively with other functional managers within IT Services
Maintain effective performance management and staff development activities
Establish and maintain effective relationships with local HR, and understand local People policies for countries where staff are located
Ability to function with a high degree of autonomy and empowerment in decision making, setting of team goals, and overall daily leadership of the team and management of the service
Ability to make key decisions as they relate to service disruptions and problems
Ability to work well within a multi-disciplinary team structure, but also independently
Ability to work with 3rd party vendors (i.e. Microsoft, Oracle, etc) for escalation of service issues
Ability to plan, schedule and monitor work activities in order to meet time and quality targets
Ability to rapidly absorb new technical information, business acumen, and apply it effectively
Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to business activities
Responsible for providing guidance to colleagues/counselees where required through established coaching and feedback processes
Responsible for co-developing annual plans with counselees
Participation in firm’s performance management and development process
Involved in interviewing and hiring decisions for prospective staff
Tangible, relevant, and demonstrable managerial experience with the Oracle and Microsoft Identity Management technology, integration with platforms and applications, and working with clients
Possess subject matter expertise for specific technologies within application platform service teams
Possess understanding of interdependencies between various technologies within and external to the identity and access management arena
Ability to communicate fluently orally and in writing and present complex technical information to both technical and non-technical audiences
Perform analysis of metrics and KPIs for the purpose of making decisions around staffing, capacity, and processes
Ability to understand strategic business objectives as they relate to Application Platform Services
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
Outstanding management, interpersonal, communication, and organizational skills
Either have or be working towards ITIL Foundations certification
Minimum of 10 years experience in Information Systems in a related role, with tangible, relevant, and demonstrated managerial experience with identity and access management solutions and service management

Senior Investor, Private Markets Team Resume Examples & Samples

Conduct company research – including financial analysis, due diligence on industry trends, company management and strategies
Make specific investment recommendations for the team that outperform over time
Build and update financial and valuation models
Synthesize and assess financial, industry data
Conduct primary research through industry sources
Draft reports/notes on relevant investment themes, events, and breaking news
Attend industry conferences
Communicate with other investment professionals throughout the Firm
Work with and help guide the development of junior investment professionals
15+ years of experience focusing on private equity and corporate venture investments
Proven track record in the leadership role within private equity industry
An MBA from a top business school, having experience from a top-tier investment bank, consulting firm, or direct private equity fund prior to the MBA will also be highly regarded; CFA preferred
Thorough knowledge of PE and corporate venture investments is required
Outstanding analytical and organizational skills
Proficiency with Microsoft Excel and some modeling experience
Excellent communications skills to effectively formulate and articulate opinions, both verbally and in written form

Offshore Performance Team Manager Resume Examples & Samples

Strong written and verbal communication skills – ability to communicate in a clear and concise fashion
Influencing & negotiation skills
Coaching and development skills
Analysis, problem solving & decision making skills
Customer service and satisfaction skills
Appreciation of project and change skills and methods
Appreciation of operational risk and governance requirements
Analysis, problem solving & decision making
Self motivated and results focused
A strong team player with the ability to also work under own initiative
A good knowledge of the products and services offered by Barclays Corporate and Barclays Corporate Servicing (Preferred)

BMO Investorline Client Contact Team Outbound Resume Examples & Samples

University or College diploma/degree or equivalent experience
Valid Canadian Securities Course (CSC) (i.e. successful completion within the last 3 years or extension through the IIROC program)
Conduct and Practices Handbook, Derivatives Fundamentals Course and Options Licensing Course are highly desired
Knowledge and understanding of industry regulations & standards
Broad knowledge and understanding of BMO InvestorLine Inc. products and services
Goal and achievement orientated
Exceptional telephone and communication skills
General computer knowledge (Word, Excel, Windows)
Ability to work in a high stress environment
Ability to adapt in a fast-paced, changing environment
Must be resourceful, patient and resilient
The incumbent should be self-motivated and have the ability to work independently

Chase Wealth Management Centralized Lending Team Resume Examples & Samples

Ability to complete projects with limited supervision
Bachelor's degree in finance or related field
Minimum GPA of 3.2

KYC Team Lead Resume Examples & Samples

5 - 10 years of experience in a financial services industry or regulatory environment
Bachelor's degree from an accredited college/university in Accounting, Finance, Legal, Economics or related discipline
Master's Degree a plus
CAMS certification
Background in OFAC / Sanctions; 8 - 10 years overall experience
Computer skills including MS Office Suite particularly MS Excel
The focus needs to be more in line with a Compliance profile and NOT from the KYC/AML Client On-Boarding side

Assistant Team Lead Shareholder Services Resume Examples & Samples

Excellent client relationship and communications skills
Excellent organisational, leadership and administration skills with exceptional attention to detail, quality and confidentiality
Experience in scheduling, prioritising, monitoring and managing diverse jobs
Proven ability to work under pressure and to deadlines

IT Command Center Team Manager Resume Examples & Samples

Ensure adherence to established company and team guidelines
Administer the quality assurance process including monitoring of calls and supporting call/ticket documentation
Provide timely feedback to associates to allow a fair opportunity to address and recover from performance issues
Facilitate call flow to ensure that all calls are answered within service level
Review standards and goals and ensure associate understanding of the goals and standards
Support company and team initiatives through education of associates and personal behavior
Conduct turn-over meetings between shifts or otherwise ensure that they occur
Generate and maintain employee performance reports/metrics
Keep associates abreast of their performance metrics as they relate to their stated goals/objectives
Recommend and administer procedural improvements
Work with Problem Resolution Coordinators to identify training opportunities and documentation development
Handle administrative responsibilities such as scheduling, time sheets, resource management, etc
Associates degree or 3 years’ experience in a support center environment
Willing to work shifts including nights
3-5 years’ experience in support center field
Certifications in Network, Server or Desktop are helpful, but not required
Basic knowledge of the above functions, along with Database and Mainframe, are required
Ability to troubleshoot through logical sequencing and perform statistical analysis and trending of data
Advanced knowledge of the Microsoft suite of products is required
Ability to lead, train and develop personnel is also required
Excellent follow-up and organization skills

Valuation Control Team Manager Resume Examples & Samples

Ensuring compliance with the firm?s valuation policy
Monitoring activities performed by the firm?s Pricing Team
Providing excellent service to clients related to valuation activities
Overseeing the production of IM Valuation Committee, Advisor, and Fund Board valuation reporting
Provide strong leadership and development opportunities to a small team of Operations professionals
Ensure proper escalation and resolution of exceptions arising in the daily valuation process
Ensure compliance with Firm and Operations-wide risk and control policies

O&t-team Lead-asset Servicing Function Resume Examples & Samples

Minimum 6 years of experience and expertise in handling Asset servicing functions (corporate actions , income payments , conversion of securities across markets , scrips, depository receipts etc , US tax and collection and payment of safekeeping and depository fees , trailer fee and management fees)
Minimum 4 years of People management experience
Private banking operational experience is a pre requisite
Minimum 2-3 years of Project management experience

Fsg Team Lead Pittsburgh Resume Examples & Samples

Monitoring team performance by gathering relevant data and producing statistical reports
Inventory audit subject matter expert
Promoting quality achievement and performance improvement throughout the organization
Identify and deliver team training
Conduct employee ride alongs' and field inspections as needed
Bachelors Degree in Business or Management or high school diploma/GED plus a minimum of 4 years relevant experience
Minimum 2 years experience in risk management, accounting, and/or auditing or equivalent military experience/training
Prior CDF Field Services experience
Knowledgeable in Microsoft Office applications
Inventory Finance auditing experience
Able to anticipate and adapt to rapidly changing growth-oriented environment
Experience working independently with minimal supervision, as well as in a team environment

Markets Director Human Capital Markets Team Resume Examples & Samples

Produce and execute successful global mobility contract retain plans and to win/secure target clients
Active Account Leader on select key clients
Drive a Top 10 Global Mobility target program to win 50% of all available and qualified opportunities
Manage Human Capital client pipeline to meet target growth, interaction across priority target clients and create innovative sales/client experience tools for Human Capital pursuits
Facilitate “Exceptional Client Service”
Improve and measure brand within target client program
Improve sales capability and commercial acumen within Human Capital

Mail Center Team Lead rd Shift Resume Examples & Samples

Prioritize and assign work to nonexempt Mail Center, Metering and Overnight staff
Ensure that Overnight delivery standards are met daily and all mail messengers pickup and delivery to the Mail Fax Copy room at the assigned times
Ensure that all blue bags and customer packages are given to the proper courier
Maintain optimum efficiency and cost effectiveness
Ensure timely completion of paperwork and reports
Suggest new techniques for improving productivity to management team
Communicate issues as needed to the management team
Serve as a Bancorp resource for mail related questions
Ensure training of new employees
Serve as departmental resource for ongoing questions and problem solving
Solve complex operational and customer service issues that escalate beyond staff experience and knowledge
Perform quality checks of departmental work
Perform all work in accordance with established safety procedures
Acquire working knowledge of 1FD process
Assist in making sure the department is tour ready at all times
Three (3) years experience in specified or comparable area
Basic PC skills

Team Manager, Confirmations Resume Examples & Samples

Familiar with Omni processing and transactions
Knowledge of regulatory requirements related to 10b-10 confirmation statements
Process ownership - Knowledge of requirements to deliver confirmation statements to participants and plan sponsors. Also, rules related to delivery via email and process when bad addresses (either print or e-) are identified
Communicate with business partners regarding requirements for 10b-10 as it relates to new products, processes or regulatory changes
Oversee, monitor and report metrics on a daily, weekly and monthly basis
Escalate issues as appropriate
Lead continuous improvement activities
Participate in projects impacting 10b-10 confirms to business partners
Provide subject matter expertise and demonstrate strong problem solving skills
Work in a collaborative team environment within team and other functional areas such as Marketing, Legal, Compliance, Finance, Sales, CSG, Product Management and IT

Hrs Imc Team Manager Birmingham Resume Examples & Samples

Professional Accounting / Tax qualification (ATT / CTA / ACA) with UK expatriate tax experience
Experience of working in an international assignment services team either within a boutique tax firm, accountancy firm or in house
Experience of building and maintaining relationship with clients and provide high levels of client service
Experience of managing the successful delivery of projects, ensuring technical excellence
Experience of managing the responsibility for and communicating with a mixed portfolio of clients varying from large engagements to HNW individuals with complex international tax affairs
Preferably experience in reviewing UK tax returns for technical accuracy, completeness and risk
Experience in coaching and developing junior staff and managing individuals

HRS IMC Team-manager Resume Examples & Samples

Preparing UK personal tax returns for expatriate engagements
Reviewing UK tax returns for technical accuracy, completeness and risk, and providing feedback to individual preparers
Interpreting and analysing remuneration data
Interpreting and applying tax legislation in respect of tax return disclosure
Dealing with a mixed portfolio of clients varying from large engagements to HNW individuals with complex international tax affairs
Communicating with internal client teams, both within the Regional Process Team and the UK Regional International Mobility practice
Sharing technical and practical knowledge throughout the team
Coaching and developing junior staff
Email job

BSA / AML Team Manager Resume Examples & Samples

Ensures BSA, USA PATRIOT ACT, and BOW compliance and oversight as it relates to
Documenting and supporting research conclusions
Timely generation, review and completion of reports identifying potential suspicious activity
Oversight of the process from the point of initial detection to disposition of the investigation
Monitors and administers the daily, weekly, and monthly MIS that reflects team and individual performance numbers and take appropriate initiatives to adhere to goals and expectations
Identifies and recommends enhancements to workflow inefficiencies
Maintains, updates, and ensures adherence to policies and procedures
Conducts regularly scheduled training and information sharing on relevant corporate and AML related issues and changes
Serves as subject matter expert on BSA/AML related questions and provides guidance and leadership to Senior Investigators and Analysts
Communicates directly with branch personnel and department managers, internal audit department, government or law enforcement agencies, outside service vendors and other financial institutions as outlined in the 314(b) provisions when appropriate
LI-JB1
Alternative: Combination of education and experience (years /description) Minimum 3 years college accreditation
Thorough knowledge of bank operations, policies and procedures, systems and operating rules
Thorough knowledge of BSA regulations pertaining to suspicious AML-related customer activity
Thorough knowledge of BOW's host systems as well as the BSA-related suspicious activity detection systems
High Risk Business Focus
Provides direct oversight of the investigations that identify, analyze, conducts enhanced due diligence, monitors and reports on High Risk Businesses (HRB)
Creates workflows that will automatically generate alerts on any new businesses who have been mapped to HRB codes

Sigint Team Lead Resume Examples & Samples

10 years of experience with SIGINT analysis in the US Military Service Cryptologic Element, US government intelligence agencies, or a combination of the above
Experience with SIGINT reporting, including KLIEGLIGHT (KL) writing, tactical time sensitive reporting formats, and threat warning tippers
Ability to lead leading marketing meetings with businesses or other internal teams
Ability to work with Air Force ISR client, CENTCOM (TSA), Army, and Cyber clients in marketing meetings and develop partnerships growing market share
TS/SCI clearance with a polygraph
Experience with SIGINT support within the last three years preferred
Knowledge of the concepts within order of battle structures in an AOR

Homeowners Assistance Team Lead Resume Examples & Samples

Responsible for decisioning workouts with appropriate approval authority
Could be called to coordinate team meeting and drive special projects and initiatives (i.e. technology upgrades, process improvement, etc.)
Receives and routes proceeds checks
Identifies and implements work efficiencies through process improvement techniques
Assists in the control of company expenses related to foreclosure and the repossession of collateral
Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc
Reviews and analyzes title searches, asset searches, and customer records
Ensure system is properly updated for bank monthly reporting and that reporting standards are met and maintained
Acts as line of business representative in technological up-grades, performs system testing, provide feedback to IT personnel regarding system functionality, establish business requirements for projects
Prioritizes work and delegates tasks to ensure proper coverage and cross training of functions
Must be able to work in a team environment to interact well with employees and customers
Intermediate experience Microsoft Word and Excel and Outlook

O&t Performance Measurement Team Lead Resume Examples & Samples

Good degree from a recognized university in Finance or equivalent
Basic knowledge of banking products and investment instruments
Knowledge of Visual Basic, MS Access and SQL would be an advantage
Able to understand the end-to-end process of systems and relate investment performance reporting
Team player who is committed to work under minimal supervision
At least 5 years of experience in Banking or related areas

Level Distributed Team Lead Resume Examples & Samples

Facilitate daily workflow distribution amongst the available staffing base for specific command center function (i.e. Level 1 Infrastructure Operations or Service Monitoring); this includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
Serve as the initial consultation point for all staff that require supervisory inputs to handle an operational situation, engage operations managers, senior technical resources and senior management as necessary
Foster a collaborative work environment and maintain a floor presence and approachability that enhance the performance of the team and maintain a culture of operational excellence
Assist in escalations and senior/executive management communications during high severity incidents
Drive execution of GCG standard procedures amongst all team members
Drive continuous process improvement through direct input to the management team based on the daily operational challenges within the functional team
Assist in preliminary assessments/screenings of applications for positions in the Command Center
Assist in providing training to new hires
Extensive knowledge of a scheduling tool preferably TWS/OPC
Experience in ticket handling and documentation
Ability to prioritize and escalate in a timely manner
Ability to learn and take direction from peers and management
Be able to work in a stressful environment
Be flexible and available to provide coverage on other shifts
SME on Unix/Windows/Database platforms
Expertise on all TWS/OPC managed
Extensive knowledge on Windows/Unix/Database platforms
Proven expertise at documentation
Be able to train staff on different platforms
Handle to SEV1/2 issues without supervision
Highly skilled in prioritizing and escalation to correct support teams
Knowledge of Batch Recovery
Adhere and enforce CTI compliance and regulations
General education requirement (high school/secondary school or equivalent), Associates or 4-year bachelor's degree is not required
2+ years of enterprise technology operations support experience is required
2+ years of enterprise technology operations experience in a 1000+ node environment is required
2+ years of enterprise technology operations in a global/multinational operating environment is highly preferred

Team Lead Trip Case Resume Examples & Samples

Front-end application engineer for multi-platform web and mobile device applications
Develop application architecture with a long term vision
Contribute well tested code daily for the mobile client
Work as part of the team and with minimal direction. Yeah, we know you have probably seen that with every job description you read but we really mean it!
Lead by example; mentor and be mentored by others
Make those around you better
Passion to learn and bring the best engineering practices to the team
Actively participate in product feature and design discussions to help shape products
Experience with server-side components such as Ruby on Rails, Databases, APIs etc
Full stack experience
Leadership experience with agile development methodologies
Familiarity with PhoneGap
Experience in using the HTML5 capabilities like AppCache, Canvas, local storage, and device capabilities access
Experience with JQuery and JavaScript libraries such as Backbone.js, RequireJS
Heavy experience in Rails

Head of Global Digital Rapid Innovative Experiences Team Resume Examples & Samples

Quickly close competitive gap and move to industry leader through agile test and learn methodology and execution
Build “future of” marketing models with emphasis on leveraging unstructured data in Big Data platforms and tools; focus on data and analytics to enhance Citi's 1st party data
Drive shift from mass marketing to massively personalized marketing
Cross – functional and autonomous, with ability to rapidly test and learn
Drive testing agenda and objectives across all Global Consumer Lines of Business / product lines
Define process for moving successes into production
Ensure test funding is available to deliver a pipeline of "test and learn" use cases
Ensure the appropriate regional/local legal, compliance, regulatory approvals are received in a timely manner by bringing them into the strategy early
Own marketing execution to local Clients
Provide input (feedback loop) to regional and global team

Internship Product Sustainability Team Resume Examples & Samples

Support sustainability team on day to day tasks
Assistance in product tracking and trend identification
Intranet and SharePoint site maintenance
Industry and consumer research
Life Cycle Assessment research/reading and analysis
Construction of cross business unit information sharing tools
Assisting in-line and strategic program managers with daily tasks
Supporting analytics manager with material and manufacturing research

Comm Lending Team Lead Resume Examples & Samples

Credit Decision Authority up to $500,000
Review/Monitor/Decision on all New Application request outside of the Underwriters authority
Review/Monitor/Decision all Contract Modifications outside of the Underwriters authority
Monitor turn time of the Underwriter processing of all items listed above
Report all New Application activations weekly
Report all Contract Modifications completed weekly
Manage the Lending dept internal email boxes
Manage, Mentor, Train, and Hire all Underwriter staff
Report the status for all duties listed above to the Lending Manager

Manager Gigabit Team West Resume Examples & Samples

Act as a key business partner to the enterprise gigabit team
Support design of strategy and execution from all phases of marketing and sales to address network competitive threats
Serve as local, feet on the street to understand competition and consumer needs in select markets
Manages the relationship with the teams focused on the construction of the network build (physical assets) and act as the marketing subject matter expert on fiber build out plans
Provides project management support for product marketing roll outs and launches
Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations
Coordinates with Center Creative and strategic teams to develop execution plan
Assess pricing and packaging of competitive products, partnering with sales
Serve as a general marketer with strong general knowledge and the ability to project manage at the local level, coordinating with project management, base management, director of marketing)
Collaborates effectively within the marketing structure to ensure 1 Gig plans and strategies are being effectively developed and executed
Partners with Consumer Insights team to understand pertinent research to drive gigabit penetration
Plans and executes on local events and sponsorships focused on gigabit
Supports the Director in all 1 Gig efforts
Prioritizes programs and resources necessary for product team support
Tracks and reports on performance of assigned programs and initiatives
Monitors trends and reacts to or escalates issues to ensure competitive position

Team Lead Programming Resume Examples & Samples

Lead and manage a team of Programmers
Actively works with other department leads to provide solutions for the project (including workflow, technology, resources)
Efficiently communicates and supports messages and decisions from management
Identify risks and estimate time to accomplish programming tasks
Coach and guide development of Engine programmers throughout life of the project
5-7+ years’ experience of programming in C/C++
Equivalent of 3-5 years of experience as a Programmer on a video game project
Capacity to produce efficient software design and also to participate in software design reviews
Ability to choose the most efficient algorithms and data structures for the task at hand (keeping constraints and performance in mind). Being comfortable with debugging unfamiliar code
Enforcing coding practices on team
Passion for the making and playing of games
Autonomous and proactive attitude
Problem-solving and open mind
Flexibility and ability to adapt to change
Analytical and synthesis skills
Autonomy and resourcefulness

100

Team Lead, Programming Resume Examples & Samples

Plan, organize, follow-up and evaluate the work of the team of programmers and its impact on the project
Motivates and inspires others to generate new ideas
Senior Programmer with good management skills
Strong interpersonal and communication skills, both written and spoken
Good oral and written communication in English
Working well in a team environment
Updating job knowledge proactively
Sense of initiative
Flexible in organizing his/her work
Ability to work well as part of team

101

Licensedfinancial Specialist Team Manager Resume Examples & Samples

Bachelor's degree in Business or related field or equivalent experience in the financial field is required
FINRA Series 7, 66 (or 63 & 65), 24 (or 9 & 10), and State Life/Health licenses are required
Minimum of 3-5 years of demonstrated experience in the brokerage industry is required
Minimum of 1-2 years demonstrated supervisory/management experience, preferably with sales supervision of brokerage activity and/or sales/service activities is required
Minimum of 1 year of proven success in the Retail Bank, or Bank Brokerage channel preferred
Significant working knowledge of: compliance regulations, investment market, securities products, sales process, brokerage operations, and bank products required
Significant knowledge of all aspects of investments and the retail branch banking businesses, work-streams, and products required
Ability to manage, train, coach and mentor a remote sales force on all operational and sales related activities in a highly collaborative environment
Ability to work in a fast-paced environment while managing and prioritizing workload effectively and efficiently
Strong ability to adapt to various personalities and conversation styles as well as exceptional interpersonal communication, presentation, and verbal/ writing skills
Strong computer skills to work with high tech desktop tools

102

Powerplant NVH Team Lead Resume Examples & Samples

1 Year Experience In Acoustic & Vibration Digital Signal Processing Using LMS, Artemis, Or B&K Noise And Vibration Software
Demonstrated Leadership And Communication Skills In Program Management And Issue Resolution
Demonstrated Skills In Engine Engineering Disciplines As Follows
Calibration
Component Design
Strong Diagnostic And Problem Solving Skills

103

Powerplant NVH Team Lead Resume Examples & Samples

Component design
System engineering
Strong diagnostic and problem solving skills

104

Team Manager Melbourne Resume Examples & Samples

Demonstrated experience in working with, or managing a team with specialised skills and function
High integrity and business ethics demonstrated
Demonstrates an awareness of relevant commercial and socio-economic factors and influences when making claims management decisions and recommendations
Demonstrated experience in implementing significant change across an operational business and delivering projects on time, to budget
Relevant tertiary qualification/s or preparedness to undergo studies in business, insurance and/or finance desirable
Qualification in case management, insurance or related medical field/s are considered advantageous
Relevant experience in the financial services industry will be advantageous
Relevant project or change management experience and/or qualifications will be highly regarded

105

Dcops Team Lead Syd Resume Examples & Samples

Create and manage an employee schedule, 24x7x365 coverage required including holidays and weekends
Resolve customer impacting events to root cause, and coordinate scheduled maintenance activities on customer server environments
Provide effective leadership and mentoring to drive high staff engagement
Carry out regular performance reviews, including regular 1:1 sessions and team meetings
Ensure integration of new team members, including development of Rackspace culture
Drive resolution of escalated issues and events as well as lead root cause analysis investigations
Responsible for adhering to company security policies and procedures as directed
Maintain the DC’s office space, storage space and DC raised floor environment in excellent working order
Responsible for the professional and technical development of the team
Set team targets and manage/monitor performance accordingly
Act as an escalation path and leader for incidents or events in the data center or the data center team

106

Production Operator Join our High Performing Team Work Schedule Resume Examples & Samples

Work with Creative Services coordinators and project managers to produce (on a production level) projects of varying scope and complexity
Complete work requests, utilizing black and white and color digital photocopy machines, including set-up, quality control and clean-up
Print Microsoft Word, Excel, PowerPoint and Acrobat PDF files in color, and black and white
Cross-train staff in additional CSG functions to provide flexibility of resources
Develop an effective team by promoting and sharing leading practices with ESS/CSG staff
Accurately assess project requirements, identify issues, make decisions and provides effective responses
Willing to work 11am-8pm
Advanced knowledge of repro machines (copiers, binding equipment, laminator, cutter, stapler, etc.), and good finishing skills
Demonstrated speed and accuracy of work

107

Videoconference Reservation Team Lead Resume Examples & Samples

Attention to detail, and strong organizational skills
Ability to manage multiple tasks in a fast-paced environment
Confident at working with all levels within the firm
Comfortable managing without formal authority
Demonstrated basic understanding of specialized industry and/or a specific sector
A minimum of 5 years related experience
Experience in managing videoconference reservations using Event Management and Reserve software is highly desired. Experience in customer service industry or call center management a plus
Working knowledge of all Microsoft Office tools,

108

Hospice Team Manager Resume Examples & Samples

5+ years of Hospice experience
Patient oriented
Great interpersonal skills
Previous Management experience
Hospice certification

109

AP Team Leads x Resume Examples & Samples

To maintain supplier accounts and ensure invoices are paid promptly and accurately for an agreed portfolio of suppliers
To ensure all electronic invoices matching is completed for relevant suppliers and that issues are escalated quickly for resolution
To key-in, where necessary, process and match supplier invoices and credit notes promptly and accurately
Ensuring statement reconciliations are prepared and reconciling items are cleared within agreed timescales and in compliance with Musgrave Financial Basics Policy
Documenting processes and procedures for area of responsibility with key reconciling items documented
Escalations to AP manager of any disputed items within reconciliations and ensure items are cleared timely
To process standard trading payment runs and trading prompt payments daily and non trade payments run
To process remittances daily and weekly and issue to suppliers by email and post
Support the AP Manager in weekly and periodic close as required and GL reconciliations for GRNI, prepayments, supplier deposits a/c 2167
Report on weekly stock loss

110

GTI Transformation Team Resume Examples & Samples

Influence at all levels, but particularly with CIO and Managing Director level to focus the organization’s resources and expertise on strategic initiatives to further Technology’s capability
Manage your own portfolio, and able to determine your own book of work
Drive the integration and centralization of technology infrastructure workforce from various lines of business
Drive the integration and centralization of significant infrastructure expense. With the respective process and procedure changes to operate and mange the expense on a go forward basis
Drive better productivity, control and risk management between Business Application Development and Technology Infrastructure. Example, centralization and reduction of privilege system access
Report the integration to the Infrastructure Operating Committee
Outside of the integration role; own and drive a proportion of technology infrastructure strategic initiatives reporting to the Operating Committee
Experience working with or in Fortune’s top 100 global companies
Experience working within a 25,000+ global organization
Successful in leading global organizational service transformation changes
Excellent communicator at all levels of the organization
Strong negotiating and influencing skills, comfortable executing against recommendations & plans by overcoming barriers and resistance
Adept at analysis, with the ability to understand MIS to draw conclusions and use data to frame a story
Ability to forge strong relationships and build a wide network throughout the firm

111

Screening Execution Team Lead Resume Examples & Samples

Conduct performance reviews with employees
Recruit and train staff
Approve staff time through Exponent HR system
Assist Resource Team in leading pre-cert events
On-call assistance for field team
Manage screening reports for Client Services team
Data entry assistance when needed
Assist Resource Team Lead with event staffing during peak times
Assist with scheduling travel during peak times
Assist with candidate assessment and interviewing for full-time and per diem applicants
Fills in as Resource and Logistics Coordinator as needed
Leads events in field as needed
Performs Quality Control
Bachelor’s degree or equivalent work experience in a health- or wellness-related field of study
A minimum of at least 2 years’ experience in an office setting environment
Proficient at all health screening tests and biometric assessments
Highly-organized and detailed
Works well individually and as part of a team, and maintains an upbeat, positive attitude
Must be able to multi-task along with detailed time management skills

112

Rendition Team Lead Resume Examples & Samples

Ability to multitask, handle high volumes of work with the ability to recognize and immediately act on high priority items
Highly analytical with the ability to understand granular data within various contexts and comprehension of the 'big picture'
Ability to follow process and achieve deliverables within set deadlines
Ability to interact with various levels of management within the organization, internal clients and external vendors
Demonstrated skill and ease within the Microsoft suite of programs, preferably with advanced excel skills (macros, data aggregation, lookups, formulas and charts)
SQL 'select' query writing skills a plus

113

Major Incident & Escalations Team Manager Resume Examples & Samples

Passionate situational management and coaching of Rackspace resources during high pressure situations
Effective management of escalations
Strong analytical, organizational, and communication skills
The ability to take complex issues and adjust the message based on audience
Effective adaptation of working in line with corporate objectives
Understanding of Industry recognized standards
Critical thinking, problem resolution, and decision-making skills
Passionate management and coaching of the Major Incident Managers
Creating a work environment and atmosphere that engages and delights both Rackers and customers * *
Key Accountabilities
Managing and developing Rackers
Setting team targets and managing/monitoring performance accordingly
Collaboration with the US and internal departments
Maintaining a motivated, engaged team
Carry out regular performance reviews and objectives setting, including regular 1:1 sessions
Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast paced environment
Ability to manage, prioritize and successfully execute multiple tasks and activities
Ability to balance competing demands for resources and adapt to changing priorities
Influencing others without having direct authority
The ability to work independently and under pressure
Coaching teams on how to apply industry best practices during Major Incidents
Collaboration across Organizational units and regions
Building strong relationships with customers over short periods
Management of other vendors and partners that may need to be engaged
To present Rackspace in a professional and Fanatical way during Crisis events
This role will require being on-call for out of hours support
Good level of understanding of ITIL
Experience of carrying out Incident Post Mortems and/or Root Case Analysis
Strong negotiation skills with suppliers and customers
Significant operational management experience within a mission critical environment
Ability to meet challenging targets within tight deadlines
The ability to engage and motivate staff and provide cross functional collaboration across all departments
Experience of creating and improving processes (Primarily Incident Management)
Experience of Managing Major Incident Teams/Managers

114

Runtimes Team Intern Resume Examples & Samples

Algorithmic thinking
Initiative, result orientation
C and/or C++ programming language knowledge
Experience in Windows and/or Linux OS programming
English language (reading/writing, speaking is a plus)
Intel software products for developers (Compiler, libraries, analyzers)
Qt library, HTML5-based UI programming
Low level/system programming

115

Intern for Csig Market Development Team Resume Examples & Samples

Experience in Market Analysis Data searching and sorting
Experience in Marketing Report and newsletter writing
Proficient in English literature
Familiar with Microsoft Words, Excel, Powerpoint

116

Low Power IA CPU Performance Team Manager Resume Examples & Samples

Strong collaboration skills and cross site interaction experience
Excellent verbal and technical communication skills
Experience working on product teams
X86 architecture knowledge
SOC-level performance analysis

117

Sitescope R&D Team Manager Resume Examples & Samples

Leads multiple project teams of other software applications engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration
Manages and expands relationships with internal and outsourced development partners on software applications design and development
Reviews and evaluates designs and project activities for compliance with applications design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
Provides domain-specific expertise and overall software applications leadership and perspective to cross-organization projects, programs, and activities
Drives innovation and integration of new technologies into projects and activities in the software applications design organization
Provides guidance and mentoring to less-experienced staff members
Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
Minimum 6-10 years experience
Extensive experience with multiple software applications design tools and languages
Experience in overall architecture of software applications for products and solutions
Designing and integrating software applications running on multiple platform types into overall architecture
Evaluating forms and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools
Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels

118

Medicaid Policy Team Lead Resume Examples & Samples

Typically, 3-5 years of working experience in related fields
Intermediate to senior level knowledge of operating systems, and of software skills
Ability to work on multiple assignments/issues with limited instructions from leadership

119

Claim Team Lead Resume Examples & Samples

Actively participates as a key member of the team, possibly in a team lead role
Completes complex tasks and defined processes. Suggests creative solutions
Identifies, prioritizes and resolves most questions and issues independently. Answers questions of peers. Escalates more complex questions or issues appropriately
Interpret and provides recommends for all and contract requirements, business rules and related industry and legal regulations
A minimum of 2 years of working experience in related fields
Strong office experience and skills, possibly in a lead capacity. Strong healthcare related knowledge
Must be proficient with 10-Key Pad and typist
Must be able to type accurately: At least 11,000 KSPH
Ability to research and resolve inquiries
Self-motivated with strong time management and organizational skills

120

Dr Call Queue Team Production Lead Resume Examples & Samples

Monitor and recommend improvements to increase team productivity by providing expert advice and assistance to other associates, as needed
Monitor and update associate and productivity metrics information for leadership
Act as representative during conference meetings with other departments and markets
Certified Pharmacy Technician
Proficiency in Microsoft Office Word and Excel
Previous experience with coordinating and leading projects and tasks
Proactive, positive attitude, flexible and the ability to engage associates

121

Team Manager, Central Advice Group Resume Examples & Samples

Coach, train and manage a planning team comprised of multiple levels of employees –from non-exempt New Account Coordinators to seasoned Certified Financial Planners®
Mentor and Develop talent on your team and throughout the CAG
Monitor the day to day workflow to ensure business objectives and Service Level Agreements are met
Assure compliance with CAG plan quality standards and take responsibility for quality and timeliness of report deliverables
Participate in strategic planning of the CAG addressing both short and long term goals and objectives
Contribute thought leadership around planning concepts CAG planning standards and business processes
Build relationships with other groups including IAS field leadership
Lead projects, initiatives and make decisions that have an impact on business results
Contribute to “continual improvement culture” by asking questions, sharing ideas and proposing solutions
At least 10 years of related financial planning or other relevant experience is required
Ability to train new planners and mentor experienced team members at all levels
Excellent interpersonal and written communication skills are required
Public speaking presentation skills necessary to lead meetings and communicate with peers and senior leadership
Requires strong relationship management skills to work with others in different departments in order to successfully participate on special projects and product deployments
Ability to excel in a fast paced, goal oriented environment where multitasking is a must
Certified Financial Planner™ certification. (CFP®)
Series 7, Series 66 (or 63/65), Series 24 or ability to obtain in 90 days
Must comply with all regulatory requirements and remain in good standing with regulatory agencies
Prior experience in managing high performance teams with a proven track record leading planning and support teams with production and operational goals preferred
Advanced experience working with analytical software tools is strongly preferred
Advanced expertise, degrees or designations in related disciplines

122

Cib Ops Global Remediations & Renewals Team Kyc Case Lead VP Ny Resume Examples & Samples

Undertake quality review of clients’ KYC records
Manage and facilitate client due diligence, including coordinating the participation of JPMorgan stakeholders who have KYC responsibilities
Act as a subject matter resource on the KYC/AML policies and procedures
Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues
CIB products and services
Wholesale banking KYC and an SME understanding of due diligence
Navigation of the sales organisation
Experienced and successful assessor of risk

123

Transformation Team-namr for RQ Team Resume Examples & Samples

Influence at all levels, but particularly with senior management to focus the organization’s resources and expertise on strategic initiatives to further GTI’s capability
Comfortable working as individual contributor and/or oversight of portfolios belonging to others
15+ years of experience in Technology and preferable within the finance sector, and 7+ years of senior management tenure
Experience at working in a matrix management model, utilizing virtual teams

124

Reg Labeling Team Lead Resume Examples & Samples

Oversees the development of the US and EU label and the labeling process
Manages and facilitates review of CCDSs and regional labeling via the Labeling Team and Executive Labeling Committee (ELC)
Facilitates consensus among labeling teams and ELC and secures appropriate approvals on labeling decisions. Ensures stakeholder awareness of proposed and newly approved labeling changes
Identifies and resolves conflicts/issues to reach labeling decisions
Communicates CCDS updates and timelines for submission of revisions to Health Authorities
Ensures compliant version control of product labeling and other related documentation within the Shire document management system
Mentoring employees/consultants
Interviewing, hiring and training employees/consultants
Planning, assigning and directing work
Setting objectives and appraising performance
Managing performance assessments and career development activities
Bachelor's degree in a scientific discipline or closely related field is required
Minimum of 10-12 years of regulatory experience in the pharmaceutical/biotechnology industry
Must have a detailed understanding of pharmaceutical drug development and global regulations pertaining to labeling
Expertise in developing Company Core Data Sheet
Knowledge of global guidances relevant to labeling, drug development, and commercialization of prescription medicines
Excellent knowedge of EU and US labeling requirements and guidance for legacy and PLR labels and ability to communicate and resolve issues during labeling reviews and conversations
Understanding of SPL format, requirements and guidance for legacy and PLR labels and ability to communicate and resolve issues during labeling reviews and conversations
Understanding of XML and Electronic Document Management Systems to a sufficient level to support labeling documentation

125

Promotion Activation Team Resume Examples & Samples

Must be versatile and willing to assist sister stations in the Clear Channel Cluster as needed
Must be 18 years or older and able to work a flexible schedule (including weekend and evening events) up to 29 hours a week
Knowledge of Excel, Word Processing, Database Entry, accurate typing abilities, and proficient phone skills needed

126

Team Services MLS Specialist Resume Examples & Samples

Coordinate the assigned MLS teams’ apparel and headwear needs from the finalization of the product line to the shipment of the product
Conduct assigned special projects associated with MLS team properties
Coordinate with Portland the line plans and article/style set up in our systems
Forecast product for both Spartanburg branded apparel and footwear styles as well as the MLS line forecasts within ILS
Manage the Spartanburg ordering for all of the MLS teams
Work with production facility to get orders shipped in a timely fashion. Must be able to answer questions in a timely manner in order to get shipments out the door accurately and on time
Personal Skills: Organized, Outgoing, Personable, Flexible, Able to Multi-task

127

Mts-esx Platform Team Resume Examples & Samples

Invent, design and implement new projects in our Server side products (Auto Deploy/Host Profiles/CIM/SNMP)
Design and own key components of our infrastructure
Develop flexible, reusable code that can be shared in multiple components across several operating systems/hypervisors
Interact with other product teams both within VMware and our partners, customer support organization and the release team

128

KYC Team Manager Resume Examples & Samples

Assign work clearly to team members, explain work process and procedures
Organize work flow and distribute work appropriately
Provide information that the KYC analysts need to know to do their jobs
Provide objective feedback to the KYC analysts to encourage and support ongoing development
Identify root causes, understand connections and implications and evaluate alternatives
Identify ways to improve processes
Interpret information in new and novel ways to better support the e risk function and protect the firm
Take action independently and move forward without clear instruction or close supervision
Seize opportunities to make progress and or improve process
Make decisions that are effective and well-grounded based on data, insight and experience
Make decisions based on facts and information rather than jumping to conclusions or relying on assumptions
Willing to stand behind decisions and conclusions that, even when challenged, you believe are justified; making sound decisions in the best interest of the bank an coach other to do the same
Exhibit the highest standards of customer service to our sales partners and customers
3+ years of management experience; demonstrated ability to develop, manage, coach and motivate teams
Knowledge of Banking Produces; specifically Business Banking or Commercial business experience
Competent in mainframe and PC based systems, with a strong proficiency in MS Office required
Ability to cope with change; comfort with ambiguity
Undergraduate degree or equivalent work experience required

129

O&t-team Lead Transfer Agency Resume Examples & Samples

This role requires a person with strong attention to detail, good communication skills and strong leadership qualities
They should also have a strong knowledge of AML and KYC processes as well as a working knowledge of FATCA
The APAC Hedge team is considered and essential part of the global business so I expect this role to lead to bigger things should the person be motivated to grow their careers

130

Service Excellent Team Manager Resume Examples & Samples

Line up standard process for marketing program review with Business
Develop and implement communications for policy/ programs changes
Identify CitiPhone training needs and create training content for the department
Enhance New Hires / Refreshment Training effectiveness
Line up Career Progression Grid for CPO
Expand Universal CPO pool to enabling maximize resource capacity
Call monitoring methodology revamp
7+ years’ experience in Customer Service environment including supervisory experience
Strong leadership skills and able to motivate staff to deliver superior customer services
Comprehensive knowledge of compliance & security procedures

131

Team Partner Resume Examples & Samples

Associates degree (A.A.) or equivalent from a two year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Experience using torque tools
Previous experience working on an assembly line

132

Team Lead, Request Management & Controls Resume Examples & Samples

Contribute to management of the Application Access Control Group (AACG) Access Request Management Team
Team Lead HR Transfers and Terminations Control
Team Lead the New Access Reconciliation Control
Develop and maintain professional and effective client relationships
Provide support to the Access Control Group
Maintain data in Capital Markets Access Control System (CMACS)
Other related duties as assigned or required including, but not limited to
Broad based experience/knowledge of IT Service Management principles and practices
Team Lead experience in various IT areas, ideally, including a Service Delivery role
Team Lead experience in a high volume, service level driven function demonstrating the ability to lead and develop full time and contract staff
Ability to exercise sound judgment in managing escalations, exceptions and governance issues
Exposure the process development, documentation and embedded controls
Solid knowledge of access management technologies and processes
Business exposure to a high demand/touch business such as Capital Markets
Contribute to management of the Application Access Control Group (AACG) Access Request Management Team - 20%
Lead, direct and mentor Analysts on the AACG Request Management Team for end-to-end application access processes including authorizations, provisioning, and interfacing with functions groups
Work closely with AACG Project team and Attestation team to provide an effective, integrated access control service
Ensure analysts comply with policies and procedures according to established standards; take corrective action when required to ensure misunderstandings are corrected promptly
Produce daily, weekly and monthly performance metrics to identify and address potential or emerging risks, monitor staff performance ensuring work loads are balanced, and to ensure SLAs are being met
Participate in and contribute to architectural discussions affecting the access request management processes; collaborate with the Manager, Provisioning and Controls to devise and execute new access control processes; assist in implementing new processes
Arrange meetings with the business and/or application teams to discuss resolutions
Evaluate and recommend improvements for the effective management of risk and compliance with internal RBC Policies and relevant Standing Orders
Accurately perform end-to-end user application and book access provisioning
Act as the point of contact for escalations during and after standard business hours
Team Lead HR Transfers and Terminations Control - 20%
Provide leadership and contribute on process pertaining to internal transfers, terminations, and identity management
Team Lead the New Access Reconciliation Control - 20%
Provide leadership and contribute on process pertaining to the reconciliation of new access to approved tickets managed by the AACG Request Management Team, this involves analysis and communication to IT Service Partners, RTB Heads and CM IT OC Members
Develop and maintain professional and effective client relationships. - 20%
Develop and maintain relationships with service partners to improve and sustain efficient operation and optimal client satisfaction; establish SLAs with service partners when required and ensure they are met
Promote mutual understandings of expectations, audit process, risks, controls, issues and trust; communicate effectively to colleagues at all levels of the organization
Work with functional groups across the organization (i.e. audit, compliance, tax, legal, Helpdesk/Order Desk, application support teams, etc) to provide analysis and reports on a need-to-know basis to help resolve problems; provide guidance, assistance and support to ensure provisioning procedures within their area of responsibility are being followed
Personally handle or provide direction on how to handle non-standard access requests; resolve escalation issues raised by or pertaining to the Access Request Management Team
Provide support to the Access Control Group. - 10%
Develop ad hoc query for management reporting; produce ad hoc analysis and reports
Identify opportunities to streamline processes, make go-forward recommendations, and participate in and contribute to architectural discussions pertaining to access control
Analyze and make recommendations for the initiation, improvement and growth of CMACS and operational processes
Maintain data in the Capital Markets Access Control System (CMACS). - 5%
Investigate and escalate discrepancies or deficiencies in data reports in CMACS to AACG Project team
Map new users to application roles in CMACS (i.e. Virtual Roles) following completion of provisioning request when applicable
Other related duties as assigned or required including, but not limited to: 5%
Participate in requirements meetings
Provide back-up to other Analysts on vacation or as work volumes fluctuate
Lead and develop new and existing team members
Assignments are completed thoroughly in an organized, timely, and auditable manner
Assist project resources in development of business application solutions through requirements interviews

133

Ais Team Manager Investor Services Resume Examples & Samples

A business related degree, ideally in finance or accounting. CPA and/or MBA a plus
2+ years’ of experience in public/industry accounting/finance and/or successful permanent placement recruiting experience required
Successful candidates will have a proven track record of success, excellent communication skills and a high sense of urgency
The ability to leverage finance and accounting experience to manage and grow the business

134

Voice Team Lead Resume Examples & Samples

Eight or more years experience in AVAYA Definity Platform, telecommunications technology, systems and applications
Five or more years experience with AVAYA Intuity Audix Voicemail systems and AVAYA CMS
Three or more years of experience as/in Team Lead/Tech Lead/Engineering function
Knowledge of Definity G3, Intuity Audix Voice Mail, Octel voice mail systems, Avaya Call Management System (CMS), Avaya Key Phone Systems Ability to work as a team member with peers and customers in order to achieve successful results

135

Development Lead, Red Button Team Resume Examples & Samples

Demonstrable strong programming skills
In depth knowledge of the design and implementation of web applications using Open Web technologies
A deep understanding of Object Oriented principles and Software Design Patterns
Demonstrable experience of leading significant software engineering projects, preferably in development of TV applications
Leadership and mentoring of high performing teams
A track record of delivering quality, habitable software
A constant desire to improve ways of working and best practices
Good knowledge of Internet Protocols and technologies and Service Oriented Architecture
An agile champion – you will have a track record of incrementally delivering business value
Track record of rapidly acquiring new software skills and working with new technologies
Experience of source control systems such as SVN or Git
Experience using continuous integration such as Jenkins, Hudson, TeamCity or CruiseControl
An appreciation of BBC output and a passion for technology

136

Asia Wealth Management Team Lead VP Resume Examples & Samples

Strategically assess the audit plan, oversee the execution of the plan and align resources appropriately to provide risk-based audit coverage
Provide approval of audit programs and audit results and ensure timely and effective execution of audits in compliance with departmental and industry standards
Set aggressive standards for efficient management of Audit resources, schedules and budgets
Work with Audit Team in the early identification of emerging control issues and unresolved audit or regulatory issues and report them timely to Senior Business and Audit management
Motivate a staff of audit professionals in various locations and develop the individuals in the team. Provide constructive, direct, accurate and timely performance feedback and development
Work with Audit Management to maintain close and effective relationships with regulators and PwC
Establish strong working relationship with business management and other control groups (i.e. Risk management, Compliance) while maintaining independence
Proactive partnership with other groups in the AMCB Audit team and the Audit department to deliver a seamless program of audit coverage across all lines of business and corporate functions
Positively and creatively influence changes within the Audit department and champion critical department initiatives
As a member of the Asset Management and Commercial Banking Audit Extended Management Team foster a climate and culture that encourages integrity, respect, diversity, excellence and innovation
Up to approximately 20% travel required
Minimum of 10 years of experience, preferably in Asset Management Audit
Education to degree standard is preferable, as is a relevant professional qualification. All relevant educational, business or accounting qualifications will be taken into account
Knowledge and, preferably, experience of relevant Investment Management, Wealth Management and Commercial Banking product areas. Ideally this experience will be from an audit or risk perspective
Ability to effectively lead, manage and develop teams
Strong analytical skills particularly in regard to assessing the probability and impact of a control weakness
Excellent verbal and written communication skills, with the ability to present complex and sensitive issues to management in a persuasive manner
Enthusiastic, self motivated, effective under pressure and willing to take personal risk and accountability
Proven ability and desire to learn quickly, be flexible and think strategically
Proven ability to multi-task

137

Background Screening Team Resume Examples & Samples

Previous experience to include 4+ years of Administrative/Coordinator positions
Knowledge/previous experience with HR policies and procedures
Excellent Customer Service Skills, Strong Time Management Skills, Effective Communication Skills (written and verbal) and Proven Analytical/Problem Solving Abilities
Strong Organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment
Ability to Work with People at all Levels and Variety of Personality Types
Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
MS Office: Outlook, Word, Excel, Power Point
Knowledge of Recruitment Systems and HRIS (Taleo, IRM, People Soft)

138

Merrill Edge Client On-boarding Team Manager Resume Examples & Samples

Manages a team of associates
Responsible for coaching to improve FSA satisfaction,education, productivity, and relationship deepening
Coaches, trains and develops all associates
Leads quality initiatives/initiates process improvements
Collaborates with other leadership peers to improveprocesses that impact both the client and FSA experience
Ensures complete and efficient FSA/client interactions
Monitors call metrics and trends in order to maximizeefficiencies, manage risk/minimize exposure, and makes recommendations forimprovements
Builds relationships with the Sales/Service Leadership Team

139

Major Incident Team Lead Resume Examples & Samples

Must be able to provide incident management leadership on technical and business bridges
Must be able to multitask in a stressful environment
Train, coach, and guide L2 activities and define best practices for L2 resources
Primarily serve as production-facing, however may contribute to non-production initiatives, but not as a rule
Build relationships from both a customer and technical point of view, involving global interaction
Provide an escalation point for L1 and L2 resources
Provide updates and communication up to GTI P1M Management, GSO management and other management as necessary
Approve all communications out of the team during that shift and ensure crisp, timely, clear, and accurate communications out of P1M
Coordinate activities of all resources on the shift and ensure efficient use of shift resources
Ensure proper turnover to the next shift and L2 Lead
Provide liaison and communication to other GSO platforms for cross-GSO engagement and escalations
Ensure L1 and L2 teams are identifying and creating Root Cause Analysis (RCAs) for their incidents and participate in formal RCAs as required
Instigate and chair technical bridge and management bridge conference calls and assign tasks to the relevant attendees; send out the relevant reports after conference bridges and at the end of each incident
Send email communications to a wide global audience giving details of the incidents you are running; send Executive communications as required; provide updates on GTI-owned management bridges on current infrastructure issues and actions being taken
Provide a command and control presence on PAC Manager Bridges, GTI management bridges, and active GTI P1 Incident Calls
Authoritatively and confidently guide P1 incidents to resolution; may be called upon to make decisions on behalf of GTI in the heat of the moment that may have production impacting implications
Complete and follow through on Post Mortem Reviews (PMRs) and partner with Problem Management
10+ years of experience in information technology with an emphasis on incident management or IT Operations
Proven ability to provide incident management leadership on technical and business bridges
In depth knowledge and understanding of Incident Management practices and skills
Broad technology understanding across Mainframe, Midrange, Distributed Systems, and Networks
Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented
Must possess decisive leadership, and the ability to exercise excellent judgment and decision making skills in the heat of the moment
Proven analytical, problem solving, coaching, documentation, and leadership skills
Demonstrable working knowledge of tools such as Peregrine, Alarmpoint, CMDB, TAMS or other applications
Experience with incident/problem management tool set (e.g. Service Centre)
Strong oral and written communication skills, along with the ability to effectively communicate to senior management; strong typing skills
Proven ability to influence others, especially outside of your immediate area
Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view - this involves global interaction
Must be able to work unconventional shifts
Knowledge of global financial institutions in terms of technology/infrastructure and their dependencies and requirements is a plus
Certification or strong knowledge of ITIL concepts is very advantageous

140

Anthropologie Night Shift Restock & Recovery Team-highland Village Resume Examples & Samples

Receives and processes nightly shipment boxes
Maintains an efficient and well organized stock room
Passion to grow in the business

141

CPS Team Lead Resume Examples & Samples

Able to put temporary corrective actions in place
Demonstrates flexibility and willing approach regarding capability building
Drives own training to achieve competence on logistics working procedures
Responsible for ensuring all products are made and maintained to specification and comply with company quality standards
Supports returns process for defective material
Completes inspection of stock for quality and obvious visual defects
Takes an active role in TPM disciplines
Participate in RIW more than once per year
Flexible across required departmental functions and shift patterns
Picks and deliver material to designated locations
Carry out relevant MFGPRO and dispatcher transactions with regards to inbound material
Support the effective control of resources within the value stream
Demonstrates a basic understanding of Cost Per Unit metrics
Some experience in a manufacturing/stores/logistical environment
Incumbents typically require an understanding of the areas product and material flow
A forklift license

142

Ivc Team Resume Examples & Samples

Strong communication and listening skills
Client service oriented
Analytical and troubleshooting skills
Is actively responsible for own on-going training
Is open and flexible to new tasks and activities
MS word and excel

143

Post Acute Team Lead Palm Beach Resume Examples & Samples

Current RN license in the state of Florida
Ability to be licensed in multiple states without restrictions
Valid drivers license and/or dependable transportation necessary
Health Plan experience
May substitute equivalent education and/or experience for degree
Previous experience in utilization management, discharge planning and/or home health or rehab

144

Senior Manager Operational Transaction Services Team Resume Examples & Samples

Energetic attitude and genuine entrepreneurial customer service mindset
Experience in business transformation programs
Proven abilities to lead project teams
Fluency in advising client senior management
Basic knowledge of commercial, financial and business case analyses
Fluent Finnish and English
Excellent skills in Microsoft Office environment and tools
MBA, M.Sc., DI or other relevant university degree
Several years of working experience in consultancy or advisory services or other equivalent strategy & business development responsibilities
Previous experience from integration- and carve out projects or experience from change projects is considered an asset
Business IT transformation skills considered an asset

145

Am Pb Project Team Resume Examples & Samples

Work closely with offshore teams (Technology and Operations) and local teams (Business, Technology, Operations) to build project plans and product implementation
Develop and document business requirements for new technology implementations working with key stakeholder groups
Gather information with key relevant stakeholders for building presentations for senior management
Perform user acceptance testing and production support for technology release
Prepare updated operating models and work with colleagues to present and implement new processes with users
Identify and work with teams to implement process improvements
Fluent in English and Portuguese
Excellent written and verbal presentation skills
Interpersonal and intercultural communication skills
Knowledge of MS Office package, mainly Power Point and Excel
Able to work in an evolving and dynamic environment
Strong relationship / partnership skills
Knowledge in financial products is a plus
Graduation at Dec 2016 or later

146

Rohq-hrss-mobility Team Lead Resume Examples & Samples

Accountable for Mobility processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
Has a strong knowledge in Mobility processes and should have in-depth understanding of mobility objective, principles, guidelines, policies, procedures, and country or regional specifics
Deliver subject matter expertise on all mobility policies. The role is the specialist in-country for all things mobility-related and can be relied upon to contribute country-specific insight into mobility initiatives (e.g., annual housing allowance reviews, hardship allowance reviews and the review of policy exceptions). Available to answer questions on an “as needed” basis
Manages the performance of mobility vendors/service providers
Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times to meet compliance and corporate governance standards
Actively participates in and delivers on actions from daily huddles and team meetings
Recommends to Comp and Benefits Manager recognition and rewards for payroll team members throughout the year
Escalates issues to the Comp and Ben Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Actively monitors customer and HR partner satisfaction feedback and Business Performance Metrics to identify pain points and identify solutions / actions with team members to improve the customer experience
Accountable to ensure Compensation operations manuals and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to processes
Ensure the right number of resources exist within the team to perform quality operations, including during integrations and other projects
Act as the initial point of contact for escalations and general issues/queries raised regarding Compensation administration (e.g. issue & resolution tracking until closure, exception handling, audits, projects, etc.)
Interface with external & internal contacts for new requests and works with team for deployment of new processes
Is actively involve and accountable to implement strengthening initiatives in partnership with Mobility Manager
Proficient in MS Applications (Word, Powerpoint, Excel)
Working knowledge of HR systems including payroll, comp.& Ben. systems is highly desirable
Work experience from Investment Banking industry and familiarity w/ YE compensation process is an advantage
Able to handle high volume of work and adaptable to change
Able to plan and manage own time, works with minimal supervision
Logical, analytical and rationale
Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
Strong team player, willing to learn and share experience with other team members
Has a strong knowledge in Compensation processes such as base pay, stock options, awards, bonus, incentives, profit-sharing, etc
The Compensation Team Lead should have in-depth understanding of compensation objective, principles, guidelines, policies, procedures, and country or regional specifics
People Management and Leadership Skills – able to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks
Project Management skills for process change requests, integrations, request for service, etc

147

ESO Team Intern Resume Examples & Samples

Create and review test tools, test libraries and related required applications
Improve test automation and code coverage activities
Work closely with VMware R&D and other ESO teams, to leverage existing test cases and test suites currently available for internal use
Take initiative to improve products, tools, and process
Interact with offshore R&D sites
Work closely with developers to resolve issues and reproduce bugs

148

Team Lead EMS Hc-ai&r Resume Examples & Samples

Responsible for managing team (ideally at least 12-20 team members) of comprising Senior Associates and Adv. Associates/Associates
Responsible for team delivering Service excellence
Provide operational guidance and training to team members
Review and audit multiple data sources for quality assurance
Provide leadership with timely reports on team utilization, time allocation, SLA compliance, and quality levels
Identify areas for the development of Senior Associates, Adv. Associates / Associates and coach them as required
Define and maintain standards for all materials needed to support the processes managed within the business streams across accounts
Monitor processes for responding to stakeholder queries and requests
Technically versatile and able to work with data from various sources of various complexity and formats
Confident & Self Motivated attitude
Delivers accurate and high quality work
Ability to lead team effectively
Experience in coaching and mentoring team
Thrives working within tight deadlines in a pressurised environment

149

BSA / AML Investigations Team Manager Resume Examples & Samples

Identifying, researching and reporting suspicious activities
Complete, thorough and timely reporting of suspicious activity to the appropriate regulatory authority
Thorough documentation of the SAR/no SAR decision-making process
Required license(s) or certification(s) CAMS, CFE preferred
4 – 6 year’s experience involving financial research, AML analytical software, AML investigations, law enforcement agency, regulatory agency or fraud or loss management departments within the financial industry
2 – 5 year’s experience managing, training or conducting quality assurance within the financial industry
Thorough knowledge of critical elements needed to ensure acceptable SAR quality
Thorough knowledge and ability to identify various white collar, general fraud and money laundering schemes
Demonstrated knowledge of software and AML compliance monitoring systems and wire transfer systems
General experience utilizing vendor provided case management systems and applications
Provides subject matter expertise in identification and retain/close resolution of High Risk Businesses. Decisions must clearly articulate if these businesses present operational or reputation risk that could result in Regulatory inquiries or possible adverse actions
Develops, maintains and continues to enhance comprehensive investigative due diligence process that capture all available information on High Risk Business (HRB) customers that can be summarized into a report for dissemination to our business partners
Schedules account reviews that will compare account activity with any previous reviews and their KYC profile
Develops standardized reporting formats that provide our partners with tangible and relevant information needed to assist in the decision process

150

Eq Imf Feeder Team Lead Resume Examples & Samples

Lead & manage an offshore team of 5+ development resources)
Liaise with CS & vendor leads globally to review the BoW and associated deliverables
Gain subject matter expertise on IMF and a number of supporting/feeder CS subsystems / components
Agree on delivery timeline and convert this into an actionable local plan
Coordinate all external and cross-functional dependencies specific to each deliverable
Contribute to the setting of high standards for code development, code quality
Follow a formal Software Development Lifecycle in every aspect of development
Ensure timely issue tracking and reporting as part of periodic management reporting

151

Team Lead Shared Services Resume Examples & Samples

Assist Operations Manager with management of process and ability to provide support to team when Ops Manager is out of the office
Ensure customer satisfaction by taking ownership of client issues until they reach resolution. All questions / concerns that arise from the day to day business filter through this position
Responsible for daily review of escalations
Answer incoming process and escalation questions via direct calls or emails
Answer incoming processing or generic corresponding questions via phone or team email box
Build and maintain relationships with our internal and/or external customers
May be responsible to handle conflict or issue resolution with our customers' senior management
Required to do trainings with staff, as needed
Proficiency with Fannie, Freddie, HUD, and CitiMortgage Guidelines Proficient with RESPA / TIL and other regulatory procedures and pratices
Three + years experience in the mortgage industry preferred
Must demonstrate good listening, analytical, and problem solving skills
Must come across as knowledgeable and confident
Verbal and written communication skills must be very polished

152

Director, Go to Green Team Resume Examples & Samples

10 plus years’ experience in the Defined Contribution Industry
Previously worked in problem solving and process management role as a strategic thinker
Previous demonstrated ability to work effectively across functionally with Relationship Management, Transition Management, IT, CSC and other key stakeholder groups
Strong Relationship Management background in a leadership role
Strong interpersonal, leadership, influencing and communication skills strongly preferred
Strategic thinker, problem solver, team player strongly preferred
Ability to interact effectively with senior executives and all levels of the organization across functional groups strongly preferred

153

Team Lead-platinum Service Resume Examples & Samples

Handling a team of 10-12 resources (across grades C04-C09) who handle queries through extensive backend investigation and front end client coordination
Ensure KRAs on Service Level, TAT, Quality, etc are delivered for the Team
Develop, Implement & Manage differentiated Platinum Servicing model for CitiService India
Root causing on client issues identified as part of query handling and work with stakeholders to resolve/remediate required processes
Focus on service transformation through deepening and widening exposure to Self-service channels, by driving push approach through proactive maintenance for reports/alerts, etc & pull model through CitiDirect channel usage
Support monthly service pulse checks & VoC surveys and track issues for end-to-end closure
Plan and execute customer visits to ensure customer satisfaction and retaining client interest
Drive tech/process improvement projects involving stakeholders across business/product/ops/service
Engage stakeholders to continuously drive R&R discussions to sharpen team focus
Drive all Right Placement projects/objectives for CitiService team
Knowledge of cash management products/services in any of the Ops/Service/Tech domains
Ability to work with broad group of stakeholders including operations, technology, service and sales
Team handling experience of 12 months+
Overall work experience of 7+ years
Customer service oriented person with excellent communication skills
People with relevant Banking/Finance/Client Service or strong Operations experience
Proficient in Excel and basic knowledge of Word, PowerPoint and Microsoft Outlook
Minimum of a Bachelor’s degree in a business or related discipline
Finance degrees (Accounts/Finance/Economics/BBA/MBA) graduates preferred

154

Collateral Management Team Lead Resume Examples & Samples

Manage team members and serve as trainer and knowledge resource
Time prioritization and deadline management
Financial reporting interpretation
Proven success as a leader within a team (2+ years), providing feedback and coaching
Experience managing multiple vendors (2+ years)
Manage People to desired service level outcomes
Possess and gain additional technical skills
Person must be highly organized and responsible with a results oriented mind set
Ability to work with vendors, customers and team members in a professional, business-like manner
Be focused on process improvements and efficiencies and be able to communicate best practices to team

155

Solutions Team Lead Resume Examples & Samples

The Solutions Team Lead will perform data analysis and recommend solutions to the Partners and customer to meet their ongoing service requirements. Scope: * The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Primary Responsibilities: * Act as a focal point for RDC/ Help Desk supporting government accounts, Xerox Partner Print Services, Customer and Customer Solutions Representatives. * Provide leadership, coaching & feedback to help drive successful results to meet operational metrics and account SLA's. * Review incidents/tickets daily for missed SLA. Analyze and make recommendations as needed. * Coach and monitor agent progress monthly providing documented feedback. * Prepare and distribute angent monthly metric report
Prepares root cause analysis, cost analysis and provides recommendations for cost savings relative to Service and Supplies delivery for Contracted Customers * Consultant to organization in relation to the XOS toolset and recommended Account management processes. * Subject matter expert in delivery of break fix services including remote solve process and third party service partner engagements. * Attend or facilitate regular customer and Partner conference calls to review business results * Work with agents to review / enhance / update Account process in MRB repository. * Create, Coordinate, and conduct training sessions on processes relative to new Accounts. * Partner with Customer Solutions Managers to identify best practices to improve business results * Utilize XOS tools to manage and troubleshoot device problems * Act as the key contact for escalation and inquiries from Partners. Resolve customer, Partner and Help Desk Agent escalations relative to the fulfillment of the contracted Service offerings provided by the organization to a portfolio of accounts to ensure a positive Customer Experience. * Work with internal and external service providers for incident resolution. * Work with the Xerox Partners to ensure customer facing reports are accurate and completed in a timely manner. * Any other functions that supports daily operations success and proactive safeguard of all SLA's
Bachelors degree preferred, minimum Associates degree or equivalent work experience
Demonstrated teamwork and adaptable to workgroup environment
Knowledge of Supplies Service and Technology GDO XOS offering
Ability to communicate effectively with internal/external customers
Demonstrated excellent customer care, satisfaction, initiative and interpersonal skills
Knowledge of GDO business process/operation
Analytical proficiency, Intermediate/advanced level in Microsoft Office applications (with strong proficiency in Excel)
Systems knowledge: Aspect, SOE, Voyageur, FWSS, XOS tools, XOG, HPSM,
Training experience and /or one on one coaching experience
Negotiation and conflict resolution skills and solid planning and organizing ability
High level of motivation, maturity & dependability under high pressure situations Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox should contact (in the US)accommodations@xerox.com

156

Production Management Team Lead VP Resume Examples & Samples

This role is Singapore based
Leading team of production support analysts
Responsible for performance and development of local team supporting US manager
Responsible for issues occurring outside US core hours, ownership of issues and escalating accordingly
Supporting Incident Management in the swift recovery of problems affecting the balance and transaction reporting applications
Investigation and resolution of application processing queries raised by Business Operations
Supporting project implementations into the production environment
Reduction production incidents associated with balance and transaction reporting applications
Performing scheduled activities in the daily processing cycle
Accurately following processes associated with support tools e.g. Change and Problem management, service desk, project deliver framework
Covering core APAC processing hours
Out of hours support via on call and ad hoc requests for project implementation support
Support and initiate internal team projects to improve the quality and efficiency of the service provided

157

Workday Team Lead Resume Examples & Samples

Managing a team of 2 resources dedicated to expand upon the Firm’s investment in Workday
Overseeing Workday releases; requiring effective collaboration with key internal stakeholders and Aon Hewitt (our ‘HR Business Process Outsourcing’ shared services partner)
Acting as a technical subject matter expert on newly introduced features/products (i.e. Time Tracking)
Governing and optimizing the overall Workday security and configuration model
Planning and executing a change management plan in conjunction to supplementary functionality
Partnering with Coverage Operations to recommend solutions leveraging Workday
Working with stakeholders to document and prioritize enhancements
Supporting Technology on downstream integrations from Workday
Educating Coverage Operations team members on new functionality
Participating in Workday Regional User Groups (RUGS)
Managing and communicating weekly status reports
Bachelor's degree required with at least 7-years of appropriate professional experience
Sound knowledge of Workday’s ‘Human Capital Management’ product is a prerequisite, other application knowledge is an advantage
Prior experience managing a team is preferred
Communication/client relationship skills: Ability to build trusting relationships and interact/negotiate with HR partners
The ability to balance multiple priorities in a fast-changing environment
Must be a team player who enjoys high volume, fast paced and dynamic environment
Strong verbal, written communication and organizational skills. Strong Microsoft Office skills in Excel, Access, Power Point, Project, etc…
Strong attention to detail and organizational skills a must
Second language an advantage

158

Servicedesk Team Lead Role Resume Examples & Samples

Monitor daily team operation and ensure smooth functioning of the team and process
Ensure that the work deliverables are sent on a timely manner and of a high quality
Develop a high degree of knowledge of processes and procedures followed by various team within GSS Kerala
Help fellow team members in knowledge sharing and team building
Ensures that all documentation maintained by the team is stored securely and changes are controlled and always updated
Ensure all supporting tools are available to the team to ensure business continuity. If the tools are not available or performance is degraded, the issue to be escalated to the concerned technical team within 10 minutes of identification
Identify training requirement for team and ensure that the team members are provided with essential training
Reports to be send across to the management : Daily, weekly and monthly
Ensure Resource availability by proper Work force management and work plan creation
Ensures that the team meets the defined SLA by proper monitoring of the metrics defined for the team
Ensure that regular audits of calls and requests are preformed and that appropriate training and feedback is provided to personnel in this area
Analysis on CSAT and DSAT reports and do the RCA and CAPA as required
Conducting performance reviews for the team members and provide feedback and track the progress of the team member in a timely manner
Conduct the first level interview for new hire whenever a resource requirement is indicated and submit the feedback to the manager
Encourage ideas and solutions from the team members and guide them to implement the same for process improvement
Identify the high performers in the team and nominate them for the quarterly Rewards and recognition program to motivate the team members by updating the management on a timely manner
To conduct team meetings and huddles and keep the team updated about any process change or new services introduced in the system
Conduct one to one meeting with the team members on a quarterly basis to understand and analyse any concerns from the team members and provide feedback on any improvement areas identified
Handle any escalations from the MENA users and accordingly update the management for any corrective and Preventive actions to be implemented
Ensure that the Knowledge repository and the service catalogues are kept up to date by coordinating with the SPOCs in various Service lines in GSS Kerala to ensure seamless support from Servicedesk to the users
Self-motivated, detail-oriented and organized
Professional, confident and enthusiastic team player with a flexible can-do attitude
Ability to form networks with staff at all levels and influence effectively
Customer service focused and able to liaise and influence staff at all levels
Excellent work ethic and the ability to thrive in a time-sensitive environment. Flexible and adaptable to fluctuating workflow levels
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Should exhibit Punctuality
Should be able to follow instructions as well as take responsibility for their actions and also keep commitments and cts as a mentor to the team members and maintains appropriate levels of knowledge to provide advice to the team
Excellent organisational skills with the ability to prioritise an often conflicting workload
Work independently and with minimal supervision
Basic knowledge of MS office applications like Word, Excel and PowerPoint
Minimum 5+ years of experience as a Team lead in any Service desk or Customer service profile or any similar profiles

159

Red Team Lead Resume Examples & Samples

Maintain the framework that governs red team; continuously assess and make adjustments as evolutions are merited
Monitor red team overall performance and develop training regimens to enhance collective knowledge and capability
Continuously evaluate red team member’s capabilities and distribute roles during campaigns to foster continual professional development and push for maximum potential
Design and develop scripts, frameworks, tools, and the methods required for facilitating and executing complex attacks, emulating malicious actor behavior aimed at avoiding detection
Lead a fast-paced, tightly knit and coordinated team within a highly technical environment and have the willingness to learn new skills as required
Define and develop agenda for training and educating employees on advanced exploits, tools and frameworks
Explore opportunities to discover previously unknown or undisclosed vulnerabilities. Like Deckard Cain
Possess and employ a mastery of many of the disciplines employed within the red team, such as web application exploitation, system exploitation, network based attacks, reverse engineering, social engineering, etc

160

Trade Management, Flow Team Eqt Resume Examples & Samples

General knowledge of Front Office & Operations processes and Equity Derivative products
Ability to prioritize and work well under pressure
Demonstrated ability to innovate and drive change
Excellent quantitative and analytical skills
Proactive in self training and ability to implement new controls and procedures to improve own role
Analytical and confident personality with excellent relationship skills in order to interact with sales, trading, and senior management on business issues
Sales Support background would be ideal

161

Workday Team Lead Resume Examples & Samples

Bachelor's degree required with at least 7 years of appropriate professional experience
Workday experience
Prior experience managing a team

162

VP ALM Team Lead Resume Examples & Samples

Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field followed by 5 years of progressive experience
Logical minded person who can understand complex issues and come up with simple solutions
Ability to work in a fast paced, dynamic environment as part of a growing function
Drive design discussions for both business flows and systems design
Java, Oracle, API level programming

163

Test Team Lead Resume Examples & Samples

Review customer requirements and design specifications and provide early test design input
Line Management of QA team (appraisals, holidays etc.)
Provide management and clients with an assessment about the reliability and robustness of the products before they are exposed to customers
Design and derive both positive and negative test cases from: business requirements, design documentation, user manuals, informal design meetings and previous experience
Produce and execute test strategies, test plans and test scripts against the products and services developed by Red Bee Media using defined testing tools. Record test execution results and raise descriptive defect reports
Own the Automated Testing Strategy and drive implementation of automated test coverage
Troubleshoot test failures and problems using a working knowledge of Perl, XML, MySQL, Linux and troubleshooting techniques
Produce daily/weekly test progress reports for the project manager. Produce test summary reports giving an assessment of the reliability and robustness of the products or services
Help improve the test capabilities processes and procedures
Manage and maintain the test environments and perform server housekeeping tasks
Quickly acquire new testing skills and work with new technologies with little support. Work with other testers and teams to ensure the spread of good practices and knowledge

164

Developer Tools Team Lead Resume Examples & Samples

Lead a team that is focused on building in-house tools or leveraging well-known tools (Jenkins/Chef) to improve our build and deploy processes
Take feedback from product development areas then use that feedback to identify and deliver improvements in the way we work and develop software
Work and experiment with open source software such as Docker and Eucalyptus to further reduce deploy time and increase simulated tests
Continually look for improvements to our current process of deploying Android, iOS, and server-side software components daily
5+ years of relevant experience with System Engineering or Dev Ops
Proven experience with building continuous integration pipelines across multiple technology stacks
Demonstrated understanding of configuration management and proven real-world experience using it
Proven real-world experience with end-to-end product testing
Demonstrated expert knowledge in Python, Ruby, or Java
Proven experience working with modern web development technologies and frameworks
Proven experience leading a software development team ranging between 4-7 engineers
Proven exposure to Amazon’s EC2 Services
Experience in mobile development
A deep understanding of the Android OS
Experience with Rails and the Java Play Framework
Experience in K-12 Education

165

Rohq Fro Proofing Team Lead Resume Examples & Samples

Strong interpersonal skills; has ability to develop strong partnership with stakeholders
Able to handle high volume of work
At least three years work experience

166

Sanctions Team Manager Resume Examples & Samples

Supervise and assist real-time payment hit handling by second cut review team to assess sanctions alerts and decision appropriately; monitor/ test first-cut team’s review of and decisioning of sanctions alerts; conducting training for the first cut team
Be familiar with sanctions laws and regulations including OFAC and EU sanctions and other pertinent regulatory guidance in order to assess sanctions risks and decision sanctions alerts, Coordinate and conduct testing of sanctions-related controls and recommend changes and/or escalate issues as appropriate to include changes made to the sanctions lists provided by the vendor during filter system updates and releases to ensure accurate and optimal outputs
Analyze sanctions direct and indirect legal and reputational risks in investment bank deals and transactions, client on-boarding/periodic reviews, trade finance reviews, and third party payment escalations
Conduct various sanctions control tests as appropriate and escalate to Regional Sanctions Head potential sanctions control gaps recommending ways to enhance or change existing controls or where new controls may be appropriate
Ensure proper maintenance of the proprietary watch lists and keywords sanctions list
Prepare OFAC blocking, unblocking, and reject reports, the annual blocked property reports, ensuring their timely filing and assist the Regional Head in drafting disclosures and other sanctions relevant regulatory notifications
Oversee the maintenance of OFAC-related logs and documentation for Audit, regulatory and supervisory reviews
Assist the Regional Head with Sanctions Risk Assessments
Respond to examination requests from auditors and various regulators
Review and write, as applicable, departmental procedures
Participate in the monthly global “Sanctions Compliance Committee Meeting”
Bachelor's Degree in Finance or Equivalent

167

Am-kyc Team Lead Resume Examples & Samples

More than 1,300 investment professionals providing strategies spanning the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
Leadership positions in the U.S., U.K., Continental Europe, Asia, and Japan
Prior involvement in strategic KYC initiatives. Experience developing/restructuring KYC platforms and drafting new KYC policies & procedures
General understanding of investment management products and institutional client types strongly preferred, but not required
Excellent communication and analytical skills
Self-confidence; ability to function as both a self-starter and a team player
Exceptional organizational skills; ability to multi-task, to manage complex assignments and to manage others
Demonstrated proficiency with Microsoft Office Suite (Excel, Word and PowerPoint); knowledge of other presentation or analytical software a plus

168

Cib Ops Global Remediations & Renewals Team Kyc Senior Case Lead Ed Ny Resume Examples & Samples

Serve as point of contact for KYC and reporting issues for designated clients
Act as a KYC and AML subject matter resource for KYC due diligence teams
Participate in annual AML discussions with clients
Discuss and escalate with Compliance complex issues surrounding client types
A specialist understanding of clients and industries
Business cycles and cash flows
Business and organisation structures

169

Anti Money Laundering Team Lead Sanctions Resume Examples & Samples

5+ years banking experience in AML investigation
Associate’s or Bachelor’s degree
Maintaining or pursuing an AML-related certification (e.g. CAMS)
Demonstrated ability to influence others and develop a team environment

170

Statistical Programming Team Lead Resume Examples & Samples

30% Collaborates with project biostatisticians in the creation, implementation, and maintenance of programming development plans for each project accounting for timelines, resources, and quality deliverables for all project work assigned; ensure that aIl programming has been carried out per appropriate validation program standards, along with appropriate documentation within the programs. Provides leadership in Statistical activities pertaining to study projects
30% Supports projects through the creation of creation of analysis datasets, production/validation of output, and review of annotated case report forms
20% Contributes to departmental process and standards initiatives such as CDISC
15% Oversees the work of internal and contract programmers, will provide guidance and mentoring to programmers in statistical programming methodologies
5% Leads the selection and management of CROs conducting statistical programming

171

Contact Center Team Mgr-fargo Resume Examples & Samples

Responsible for managing a team of fifteen to twenty-five Telephone Banking Representatives. This includes one-on-one training, team meetings, monthly quality monitoring discussions, performance appraisals, disciplinary actions and regular employee coaching and development. Monitors Telephone Banking Representatives' calls and directs agent activities to ensure service excellence, quality and accuracy
Resolves escalated customer and branch issues. Acts as liaison with branch personnel
Ensures subordinates are trained and comply with bank policy, laws and regulations pertaining to their roles. Monitors subordinates' adherence to internal controls and takes action to address employee performance issues. Completes compliance training; follows internal processes and controls as required. Reports all compliance issues, violations of law or regulations to the appropriate departments
Minimum of 3 years of banking and/or contact center experience, with one to two years of supervisory experience
Good knowledge of bank products, services and operations
Sales experience in goal-oriented environment preferred
Online Banking experience preferred
Ability to think critically, solve problems, develop customer relationships, sell products, offer company services and embrace new challenges
Excellent oral presentation and writing skills

172

Team Manager Performance Measurement Group Resume Examples & Samples

Applying superior knowledge of performance measurement practice and methodology
Practical experience supporting advice-based investment solutions and products along side previous work experience with an asset management firm with exposure to performance measurement is strongly preferred
Mathematical aptitude, excellent analytical skills. Superior knowledge and use of MS Excel spreadsheets/macros; ability to extract and manipulate performance data using various systems. Access database programming capabilities are an asset
Strong working knowledge of MPower/MVest, FMC Sylvan and ISM is an asset
Technically astute, very comfortable understanding and learning new systems, processes and technologies
Solid interpersonal, people management and leadership skills. Detail oriented with the ability to delegate and follow up for timely responses/resolutions. Ability to build effective working relationships with individuals at all levels
Preference given to candidates pursuing the CFA designation and/or the CIPM designation

173

Global Custody Team Lead Resume Examples & Samples

Manage workflow for settlement of Securities globally and act as point person in group handling items that require escalation, troubleshooting
Work closely with the Account/Service Officers to ensure timely settlement
Monitor and resolve fails and residual balances through investigation and communication with counterparties
Provide local market expertise to ensure seamless processing of trades
Builds relationships with the Custodian Network and takes the lead in understanding new market requirements, products and assets launched by the Business
Manage risk through continuous assessment of the control environment and diligent review and resolution of cash and security position differences
MIS Reporting
Participate in implementing new processes to support Product and Business Line requirements
Work on ad hoc assignments benefiting departmental initiatives
Receive and process trade orders via SWIFT and manually
Data entry of trades onto the product processor and custodian trade entry system
Monitor SWIFT Queue and manual instructions and take appropriate action Monitor and take the lead on all position and cash breaks for the Global Custody Team
Minimum 5 years of experience in the financial industry and global custody processing
Strong Operational knowledge of all aspects of Global Custody with respects to industry and operational terms
Strong written and verbal communication skills; ability to communicate with all levels of management and various groups within Citi (Bankers, Account officers, Operations Managers, Technology Teams and Third Party Service Providers)
Ability to handle high volumes and ability to prioritize work flow to ensure delivery against global market cutoff times
Team oriented and able to collaborate effectively with peers
Demonstrates effective work habits and organizational skills with the ability to prioritize, multitask and adapt to changing priorities
Client Service oriented with the ability to create relationships throughout Operations, Technology and various business lines
Detail-oriented with a demonstrated ability to manage and produce high quality, accurate work within set time limits
Proficiency and aptitude in utilizing systems, MS Office (Excel and Word), web based and other desktop applications

174

Manager of Invoice Processing Team Resume Examples & Samples

Responsible for the end to end operational processes related to invoice processing
Responsible to achieve the agreed savings targets related to auditors managed in CIP
Provide updates to the UBS Billing Guidelines to continuously improve the savings and invoice data quality
Interface with ChainIQ to understand and monitor agreements on rates and other contract terms
Ensure data quality guidelines are met in relation to vendor data
Coordinate with COO function on any process changes or improvements
Coordinate members of team to perform system testing on any new enhancements
Coordinate global accrual process with finance
Track and report on KPI's related to the operational health of the process

175

Securities Settlements Equities Team Resume Examples & Samples

Performs Equities trade settlements in APAC market. The team is composed of UBS members in Singapore, and vendor members in Shanghai
Perform and oversee a portion of daily settlement activities which include settlement pre-matching, funding with cash management teams, payment, fails management, intersystem reconciliation, nostro and depot reconciliation, internal / external and specific regulatory reporting
Drive any new business initiatives and projects, including ideas on process improvement, and system implementation through close interaction with other functions/areas within/outside Operations (e.g., Compliance, Ops Change, Front Office, Middle Office, IT, Finance)
Develop and enforce the internal control procedures within the team to minimize operational risks
Work with Equities Settlement teams in other regions/locations to implement global/regional initiatives
Act as the vendor supervisor of processes that are offshored to external vendor, and manage the vendor performance to ensure they meet the UBS benchmarks

176

Zoological Manager Night Team Resume Examples & Samples

Day-to-Day leadership and supervision of salaried Animal keepers and hourly Keeper Associates
Assist in all aspects of managing the day-to-day animal operation of the Night team
Assist with animal acquisition, husbandry programs, daily maintrenance, animal enrichment, behavior modification, exhibit design, and staff selection, development and retention
Ensures the delivery of quality Guest experiences
Develop effective relationships with operations, custodial, maintenance, horticulture, research, veterinary, and education departments
Qualified candidates will also have a minimum of 5 years paid AZA experience
Experience in operant conditioning, positive reinforcement, behavioral training, and enrichment preferred
Successful applicants must have excellent communication and problem solving processes, while applying good judgment, to deliver animal care and Guest experiences
Ability to establish and maintain effective working relationships with co-workers
Proven strong interpersonal and partnering skills
Minimum of 5 years experience in an AZA accredited institution, or in an institution with equivalent standards
Experience working with African elephants, rhinos, hoofed stock or carnivores desired, but not required
Minimum of 2 years post high school education with an emphasis in zoology, biology, animal science, animal management, agriculture, psychology, wildlife management, environmental science, etc

177

Senior Team Memeber Resume Examples & Samples

MLPRO – Euroclear, FED & Repo Trades (Uploading of trades & instructions)
Prepare management reports for the Line of Business
Processing the DTC Exceptions where the securities delivered to MLPFS does not match the corresponding receive instructions
Re transmitting a Buy-in threats received form one broker to another broker and where there is no opportunity to re transmit, escalate the details to LOB immediately
Sending out Buy-in Threats for Govt. securities
Returns Borrows & Stock loan Advising (broker trade) – LA/CAN
FED Settlements – Re-prices / Factor Coupon updates
SPO sending and accepting via DTC

178

AM GWM Centralized Lending Team Resume Examples & Samples

Drive business critical projects / initiatives as assigned; inclusive of process changes, portfolio reviews and others as defined
Deep dive understanding of existing and changes to management/risk metric reporting in order to recommend appropriate changes and provide guidance to analyst
Ensure changes to global process and procedures are tracked through completion, communication and training
Lead creation/ development training materials, procedures and conduct training sessions
Lead meeting agendas, track follow-ups and meeting minutes
College degree, or specialized training or equivalent work experience, with a minimum of five years of relevant work experience in the financial services industry; knowledge of Credit business preferred
Demonstrated strong analytical, problem solving and decision making skills. Candidate must identify issues, seek solutions and gain consensus regarding outcome
Team player adept at navigating a fluid and dynamic environment
Highly disciplined, self-motivated, and delivery-focused individual who is able to work independently
Attention to detail and ability to assimilate fragmented facts into detailed statements
Experience in creating business process flows, developing business processes and procedures
Ability to manage concurrent assignments in an effective and efficient manner
Proficient in Microsoft products-Word, Excel, Project, PowerPoint and Visio

179

Director, Global Offers & Loyalty Team Resume Examples & Samples

Offers, loyalty, and rewards industry subject matter expert
Experience with card linked offers and POS UI experience
Experience developing product roadmaps including platform globalization and rollout
Experience defining and launching next generation offers and loyalty products
Articulate the product strategy; translating the product strategy to technical and operational directives; responding to stakeholder questions and issues
Contribute to the refinement of the business case; providing thoughtful input to sales and marketing materials
Interface with marketing, sales, technology, legal / privacy, and finance teams
Facilitate strong communication, productive consensus, and expectation management across an extensive cross-functional team
Demonstrated track record of innovation and product management launching new products across multiple channels
Strong business judgment to manage key stakeholder conversations and determine when tradeoffs and escalations should occur
Demonstrated experience in an entrepreneurial or start-up environment preferred
Flexible and creative thinker who can define business tradeoffs, generate out-of-the-box solutions, and manage uncertainty
Proven track record collaborating within a high-performing team, setting clear priorities with advanced planning, organizational and problem solving skills
Ability to translate product complexities into practical business solutions appropriate for Visa and its clients
8-10 years progressively responsible product experience in offers and loyalty, card payments industry, or card processing
Advanced written and verbal communication skills; exceptional interpersonal and presentation skills
Proven ability to influence and communicate effectively across regional and functional lines

180

Settlements Administrator Depositary Receipts Team Resume Examples & Samples

Responsible for the core processing work, primarily the issuance and cancellation of depositary receipts, in a timely manner
Utilise strong problem solving skills in responding to queries received from all clients
Be aware of the group’s strategy and the role they play in executing it
Ensure top level client service to the group’s both internal and external clients
Be mindful of risk mitigation through strong knowledge of existing processes as well as the questioning of areas of improvement, as applicable
Collaborate with other areas within the DR business and Company to deliver strong operating results
Work with manager on, and take ownership of, own development
Third level education essential, Business and Finance based courses preferred
Client Focused
Ability to work independently, but also work well as part of a team

181

AM GWM Centralized Lending Team Resume Examples & Samples

Track key initiatives including process and policy changes. Solicit and incorporate feedback from Global Managers
Co-ordinate meeting agendas, track follow-ups and distribute meeting minutes; inclusive of leading meetings as appropriate
Development training materials, procedures and conduct training sessions
College degree, or specialized training or equivalent work experience
Minimum of three years of relevant work experience
Excellent analytical and time management skills
Team player and adaptable to changing environment, with good interpersonal skills
Knowledge and experience in credit products a plus
Effective verbal and written communications skills
SharePoint, MSProject, Excel, Visio and PowerPoint skills are required

182

Workday Enhancements Team Lead Resume Examples & Samples

Leading Workday’s technology implementations and upgrades by effectively partnering with colleagues in HR Operations, IT, vendors / Aon Hewitt (our ‘HR Business Process Outsourcing’ shared services partner) throughout the lifecycle of a release or project
Ensuring Coverage Operations are adequately trained & prepared to support the launch of a product or new feature and aware of outstanding issues impacting the business
Supporting resolution of issues escalated; managing incidents, tracking ticket status and partnering with support teams to resolve
Collaborating with project resources in all aspects of system testing including development of test strategy documentation, creating test scripts, coordinate testing resources, compile test completion metrics, and test script execution
Driving the execution of Workday configuration
Developing training activities and material including user guides, FAQ, recorded demos, web content, etc
Assisting with prioritization of enhancements and overall stabilization efforts
Partnering with HR Coverage / Operations to recommend supplemental solutions leveraging Workday
Bachelor's degree in Business, Information Systems, or related area
4 to 6 years Human Resources Management System (e.g. SAP, PeopleSoft) or Cloud/SaaS HR Software (e.g. Workday) experience in commercial or public sector
At least 2 years implementation experience with Workday HCM module (Workday certification a plus)
Must thrive in a fast paced environment where multi-tasking and prioritizing is necessary
Must be a self-starter, independent, team-player, proactive
Excellent English verbal and written communication skills (second language a plus)
Ability to work quickly and accurately under pressure and time constraints
Proficient working knowledge of general HR including familiarity with the following functional areas (Compensation, Benefits, Core HR, Talent Management, Organization Management etc…)
Good understanding of HR, Payroll, Finance and IT business processes as well as intra and inter-departmental functions and interdependencies

183

Member Contact Center Team Lead Resume Examples & Samples

Assist members with general inquiries on accounts and loans
Act as in-charge when management is not available
Experienced with handling escalations and using outstanding judgment
Strong technical skills with troubleshooting and a firm understanding on digital services in the financial industry
Be detail oriented, a team player, and able to work with little or no supervision

184

Global Custody Team Lead Resume Examples & Samples

Ensure timely settlement of Global Custody trades and provide continuous support to the Business
Strong operational knowledge of all aspects of Global Custody with respects to industry and operational terms
Strong written and verbal communication skills. Ability to communicate with all levels of management, and various groups within Citi (Bankers, Account officers, Operations Managers, Technology Teams and Third Party Service Providers)
Team-oriented and able to collaborate effectively with peers
Client service oriented with the ability to create relationships throughout Operations, Technology and various business lines
Proficiency and aptitude in utilizing systems, MS Office (Excel and Word), web-based and other desktop applications

185

Cbps Team Lead for Verification Resume Examples & Samples

Good verbal communications skills
Good analytical ability
High tolerance for stress/ high energy level/analytical ability
Ability to make sound management decisions/effective time and stress management skills/self motivated and can work wih minimal supervision/ flexible leadership style

186

Transformation Team Manager Resume Examples & Samples

Taking institutional knowledge and complementing with industry best practice/experience to lead changes in the organization
Leveraging data to understand current performance, and working with Service (Technology Infrastructure and Applications) owners to drive greater efficiency and control
Work dynamically across many globally diverse virtual teams to deliver strategic initiatives
Manage your own portfolio of work, and able to determine your own book of work
Experience working within a 20,000+ global organization
Successful in leading global organizational changes,
Experience at working both independently and in a team-oriented, collaborative environment is essential
Strong negotiating skills, comfortable executing against recommendations & plans by overcoming barriers and resistance

187

Contact Center Team Manager Resume Examples & Samples

Demonstrated leadership skills
Ability to exercise independent judgment and assume responsibility to make necessary decisions
Adaptable to change

188

Contact Ctr Team Mgr Resume Examples & Samples

Manages contact center goals, operational functions, referral programs, staff development, human resource functions, and nurturing a positive and productive culture
Plays a key role in achieving sales and service objectives that support the Bank's vision. In addition, assists the Regional Contact Center Manager in the research and implementation of improvements in customer satisfaction, department efficiency and cross-selling additional products and services. Monitors and responds to workload and staff productivity on a daily basis to maintain service levels and requires scheduling flexibility and judicious use of overtime
Maintains knowledge of current department operating procedures, products and services. Effectively uses all resources available to assist with team member duties
Conducts professional verbal and written communication with all customers, staff, co-workers and management team members. Maintains professional behavior and positive working relationships both internally and when representing Bank of the West in the community
Excellent performance history within Bank of the West or equivalen
Good knowledge of call center operations preferred
Superior interpersonal/communication skills
Demonstrated leadership and problem solving skills

189

Otc Team Lead Resume Examples & Samples

Apply technical expertise in solving complex problems
Monitor and update associate and productivity metric information for leadership
Act as a representative during conference meetings with other departments and markets
Ability to solve problems and encourage others in collaborative problem solving
Proficient in Microsoft Office Word and Excel
Demonstrated capability with coaching and developing associates formally and informally
Must be flexible, friendly, engaging, and proactive
Mail Order Pharmacy experience
OTC Dispensing background

190

R&D Team Intern Resume Examples & Samples

Receives guidance and direction for all responsibilities
Produces maintainable code (including process-related scripts)
Tests, integrates, and documents code
Completes tasks as expected and on time
Quickly works towards familiarity of VMware components
Consults with the manager regarding professional skills development
Performs other related duties incidental to the work described herein
Knowledge of object-oriented languages
Ability to learn new programming languages quickly
Knowledge of database technologies as well as networking and operating systems from the software engineering perspective
Knowledge of development of interactive graphical user interfaces
Ability to manage and realize problem solutions within a specified time range
Ability to learn quickly, conceptualize and propose innovative ideas and solutions
Demonstrable strong inter-personal and communication skills
Adequate command of English (oral and written)

191

Agile Team Lead Resume Examples & Samples

Across a suite of applications or complex sub-components
With 2 teams of 5 developers, QA and BA resources each, actively contributing the code base
With significant functional complexity in the scope
With large scale external integration (multiple inbound and outbound feeds)
With high volume and high availability requirements
With change management effectively and efficiently

192

MBD, Federation Team Resume Examples & Samples

Administering a series of private equity (or other similar) funds/strategies
Writing investor correspondence and preparing related analyses
Reviewing financial statements and working with accountants to resolve questions
Tracking/reporting investor/investment/fund performance
Gathering data and related assistance with presentations, valuations, projection models, internal/ external audits
Responding to ad hoc requests and preparing analyses for same
Maintaining working knowledge of fund profile, including cash balances, investment portfolio, projected activity and performance
Additional responsibilities will be based on the needs of the division and the candidate’s specific skills
Bachelor’s Degree in Accounting or Finance
Minimum 2 years related work experience
Strong analytical skills and detail orientation
Experience working with financial statements
Excellent interpersonal and communication skills, oral as well as written
Excellent coordination and organizational skills
Ability to anticipate needs, consistently meet deadlines and handle stressful situations
Ability to manage, organize and analyze large volumes of information
Team player; willing to help in areas not explicitly related to job duties
Ability to work independently in a small team; self-motivated and proactive
Comfortable working with a manager in another office
Comfortable working in a fast-paced, high-energy environment
Strong Excel, Word, PowerPoint skills

193

Private Advisors Team Director Resume Examples & Samples

Lead PAs in the execution of proper sales and relationship management techniques, inspect PA performance, provide appropriate feedback and support PA growth
Provide a team of PAs hands-on support and coaching in all facets of Integrated Relationship Management (IRM). Assist the team of PAs in the delivery of a broad range of BB&T financial products and services to clients and prospects within the PA segment. These services may include Retail Deposits, Wealth Credit, Mortgage Loans, Trust and Asset Management, Insurance, Investments, and Financial Planning
Build relationships with assigned Market Presidents and local Leadership teams and other lines of business to champion BB&T Wealth within the region. Lead all BB&T Wealth programs, strategies and initiatives within the local markets
Provide compliance, supervision and oversight to all FINRA licensed PFS personnel within the market area. In the context of this role, the Private Advisors Team Director is responsible for the employment decisions and compliance coaching opportunities for these FINRA licensed individuals
Establish and maintain an understanding of assigned clients' financial needs through frequent interaction and continuous use of the BB&T Private Advisor Sales Process
Successfully engage clients in needs-based financial planning and Executive Services thoroughly profiling every client to identify issues and communicating the benefits of how fee-based financial planning can provide solutions to those issues. Work with the Financial Planning Group and other partners for delivery of financial planning services to the client as appropriate
Develop organic growth through the development of external Centers of Influence (COIs) referrals and business relationships that are mutually beneficial. COIs include but are not limited to current clients, attorneys, accountants, business owners and community organizations; meet growth goals for PA clients (e.g. loans, deposits, fee-based revenue) as assigned
Embrace the BB&T Decathlon Sales Process, which includes, but not limited to the delivery of the Perfect Client Experience behaviors, support of the BB&T segmentation models, full use of the automated sales process and support of referral processes and guidelines
Establish and maintain excellent working relationships with various specialists (IRM Partners) designated to support client service and client development efforts (e.g. Mortgage Origination, Investment Services, Trust and Portfolio Management Services, Insurance Services)
Stay abreast of changing economic, legal, financial planning, investment trends, and general market and business issues impacting PA clients and apply that knowledge on behalf of your clients and direct reports
Work within the existing audit, compliance and regulatory framework to ensure a high quality, compliant book of business
Ten years of progressively responsible experience in banking, investments, or financial planning
Five years experience working with affluent clients
Industry applicable licenses, including FINRA Series 24, 7, 63, 65 or 66 and life, accident and health and long term care (or obtained within 120 days of hire)
High aptitude for client relationship management and business development
Completion or enrollment in an established management or career development program such as BB&T's Leadership Development Program or BB&T Banking School

194

Production Core Team Member Resume Examples & Samples

Ensure that production targets are achieved, while ensuring FIFO traceability and quality standards (TS 16949) are met and follow procedures of material delivery system
Lead and provide guidance to operators to achieve Company’s objectives in a fair manner while ensuring safety, quality and cost standards are met
Initiate corrective measures for non standardized work deviations and daily maintenance of team board
Participate in problem solving activities, including the collecting and sorting of data to pinpoint problems. May observe processes to ensure countermeasures are in place and working
Perform shift start-up equipment and tooling checks. Perform minor trouble shooting as required. Ensure standards are adhered to for the proper location and storage of all tools and equipment and the general maintenance and housekeeping of the work area
Keep all operators informed about daily targets and company goals and objectives
Encourage operators to submit continuous improvement ideas
Participate in integrated cross-functional continuous improvement meetings
Daily monitoring and reporting of parts produced; OA%, Scrap, FTQ, downtime and other applicable performance indicators
Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner. Support plant and ISO initiatives
Ensure confidentiality in all respects towards the Company and its Personnel, Customers and Suppliers
Three (3) years working experience in manufacturing, automotive preferred
Previous leadership experience is an asset
Knowledge of manufacturing measurement tools (gages) preferred
Basic computer and keyboarding skills

195

AM Global Wealth Management Centralized Lending Team Resume Examples & Samples

Provide the highest level of service to our internal partners and ultimately the Client while adhering to credit quality standards and ensure that the loan portfolio meets or exceeds approved credit quality targets
Review of credit presentations which should completely outline the proposed credit structure including accurate risk rating assessment and any potential collateral issues (ex. concentrations)
Bachelors degree in a related field required
Expert organizational skills and ability to work with minimal supervision in a high production and fast-paced environment
Knowledge of JPMC software applications and a broad knowledge of bank products and services. Experience using the Wholesale JPM Credit Risk Infrastructure tools and applications (ARC, Exposure Now, SRGT) preferred
Exercise stringent judgment to ensure business is conducted in compliance with all applicable government regulations, corporate policies and operations risk management

196

Asset Portfolio Management Systems Team Manager Resume Examples & Samples

Maintain and update the Charter describing the in-scope and out-of-scope service request types of the APMS Team. As new service request types arise, determine whether service request type should be added to in-scope request types
Maintain and update the Operating Procedures for all in-scope activities of the APMS Team. Add new sections in a timely way for all new in-scope request types as they are added
Hire, train and manage a team of 5 Analysts who analyze and process service requests related to the APMS system
Track service request volumes and types to ensure an appropriate staffing level is in place
Ensure that the Service Level Agreement (SLA) of 24-hour turnaround is met. Ensure that Analysts respond to all requestors in a courteous, helpful and effective manner
Communicate, as needed, to all users of the APMS system to keep them informed about APMS team activities, including new in-scope service request types, periodic refreshers about all in-scope request types, tips for more efficient processing of in-scope and out-of-scope service requests and other key activities
Excellent management skills (5 years+ management experience)
Strong knowledge of loan operations processes and controls (5 years+ experience)
Very strong knowledge of APMS system and of system interfaces with loan booking systems (Loan IQ, XAM, XCL and MLS) and with ACH system (PEP+)
Good writing skills
Ability to motivate and manage a team of Analysts and ensure timely and accurate execution of all service requests
Work effectively with partners in Loan Operations and other Bank areas to ensure effective coordination of activities in executing service requests (which typically require making changes on both APMS and a loan booking system)

197

Rtr Team Lead Resume Examples & Samples

An accounting qualification (fully qualified CIMA/ACA/ACCA/CPA)
Have experience of SAP/Oracle and/or other systems
Have at least 3 years' experience within an RTR function and 5-8 years' experience for Lead/Manager levels
For the Manager level people management and process design/improvement experience is a must
Relevant experience should include (but not limited to) General Accounting, Fixed Assets, Intercompany accounting, Group reporting, G/L reviews and currency exposure
An understanding of US GAAP is essential
Candidates should be able to demonstrate a willingness to develop their career with the company and a desire to be a team player

198

Private Lending Team Resume Examples & Samples

Gathering information from clients; as well as, leveraging internal resources to successfully document loan files in order to meet and clear all credit related conditions
Providing subject matter expertise, guidance and support managing client experiences throughout the fulfillment and servicing life of the loan
Interfacing with GS Credit for loans falling outside of established guidelines to ensure that portfolio standards are maintained
Identifying loan level red flags and escalate as needed to ensure appropriate exception considerations are completed and proper client expectations are set and managed
Actively managing regional loan pipelines ensuring closing pull through, service delivery, and that fallout is minimized
Overall responsibility for the processing of PWM, Ayco, and employee mortgage applications. Accountable for client experience from initial contact to loan funding
Participate individually or alongside Regional Mortgage Lenders during scenario review sessions with advisors and clients, as requested
Responsible for the early identification and escalation of red flags and exception requests to the GS Credit, Ops, and Specialist team, as appropriate
Assist Regional Mortgage Lenders with the completion of mortgage application handoff requests and provide regular pipeline status updates
Gather information from clients; as well as, leverage internal resources to support the completion of the mortgage application process
Support, non-partner, employee channel end-to-end
Assist with underwriting requests for additional information
Maintain full awareness of status for all loans in pipeline
Identify delays and mitigate the risk of potential missed deadlines
Function as the GS liaison on all issues surfaced during loan process
Minimum 5 years work experience in financial fields – primarily mortgage lending or servicing
Experience with commercial banking and/or private banking roles related to jumbo residential mortgages
BA required
Working knowledge of mortgage credit industry standards with preferred experience in a private banking lending environment
Familiarity with trusts, estates, and entity structures
People / project management skills
Flexible, personable, confident and self-motivated; team player
Ability to multi-task and be well organized
Desire to help develop and grow a new and dynamic business
MBA preferable

199

Client Onboarding Team Lead Resume Examples & Samples

Supervise the opening and Day 2 verification of Consumer and Entity accounts as well as the documentary account maintenance
Monitor various queues (Access Database, OneSource and WINS) to ensure the timely completion of requests and supervise non-documentary maintenance
Monitor various queues (WINS & Access Database) to ensure the timely completion of non-documentary requests
Provide ongoing proactive coaching, training and communication on the functionality across the various support systems such as Systematics, CitiSmart, NetX360, Open Wealth, OneSource, DMS, WINS and the Access Database
Supervise the implementation of process improvement across the Account Opening and/or Account Maintenance functions to streamline processes and reduce cycle times
Act as a project manager and champion initiatives supported by CSS
Ensure team responsibilities are properly organized, complied and documented for review by send site manager that can then be shared with audit and compliance as and when required
Supervise the identification of critical controls and supervise the weekly test, but not less than monthly
Develop and provide daily, weekly and monthly MIS including capacity and productivity measurements
Ensure all processes and procedures are up to date and SLA’s are being met on a daily/ monthly basis
Participate in implementing new processes to support the Business
Possess the ability to work in a high volume environment where deadlines are a must to satisfy clients
Ability to lead several small team, while being a team player with excellent problem solving and interpersonal skills
Excellent computer skills with superior attention to detail
Strong communication (verbal & written) skills
Ability to prioritize and organize effectively in a dynamic environment
Knowledge of bank and/or investment products would be desirable
Bachelor's degree with a MBA/CA preferred
8-10 years of experience of which 5-6 years in Operational process management
Competence in Risk & Control
Strong interpersonal skills required for frequent multilevel interaction
Required to work in EST time zone

200

Usability Team Lead Resume Examples & Samples

Under minimal or limited direction provides medium to complex usability, evaluation and support to product marketing and development teams for applications/systems, web pages, graphics, and multimedia
Works with product teams to define user profiles for recruiting usability test participants,
Develops test scenarios and conducts proactive (User Centered Analysis and User Centered Design) and reactive (Usability) studies
Identify user experience problems through proven evaluation and testing techniques
Prepare and present final analysis and recommendation reports to customers, developers and/or marketing staff
Champion and educate others on the benefits of a user-centered design strategy
May assist in developing design concept, providing input on user design considerations
Promote Sabre’s common look and feel across all products
Contribute to the foundation of reliable and repeatable user experience and usability practices
Creates and maintains internal Human Factors web pages
Researches and documents usability best practices
Educates internal and external clients about specific usability services and needs
Performs usability activities at special events, such as quarterly usability/design meetings and World Usability Day
Mobile interface design guidelines and usability
Usability testing of the mobile interfaces
Usability testing tools like Morae, Silverback, UserZoom, and Optimal Workshop

201

Recon Team Lead-chicago Resume Examples & Samples

Works closely with other WLO staff members, NRS and various LOB Finance partners to resolve reconciliation issues and handle inquiries received
Typically provides mentoring, training and assistance to new and existing team members and is often responsible for coordinating and directing the activities of assigned team members
Performs department production functions as needed
Communicates and reinforces policies and procedures
Collaborates on procedure writing and/or team execution of implementing procedures
Conducts first-level research on production issues, and assists with escalations and team questions
Represents team/supervisor on internal and/or market calls
Provides ongoing feedback to supervisor on team members
Manages team's workflow and escalations in supervisor's absence
Oversees the ACBS (GL1 and GL3) End of Day Process
2-3 years Accounting and Reconcilement experience preferred
Demonstrated leadership qualities
Innovative/Solution oriented
An understanding of Loan and Agency loan processing
Team player/Positive Attitude
System knowledge preferred: Loan IQ, ACBS, SAP/OIM, eServe, Firestar
Ability to work OT as required

202

QC Team Lead-biochem Resume Examples & Samples

30-40%
20-30%
10-20%
Repetitive bending and reaching to setup and break-down equipment (if required by specific activity)
Ability to work around chemicals (if working around the laboratories)
Ability to wear personal protective equipment such as gloves, gowning, and respiratory protection in some cases
Ability to walk and stand for periods of time

203

Solutions Enablement Team File Test Lead Resume Examples & Samples

Performs Applciation and File testing functions
Provide monthly reports on FTT results
Participates in new Services Development and piloting
Works with Sales and field Analysts fro problem resolution
Works with SET FTT key stakeholders (Marketing and Sales) on as-needed basis

204

Team Manager Feature Management Resume Examples & Samples

Develop department strategy in cooperation with Senior Management and implement it
Provide input for the MTP and implement the MTP within its limits & boundaries
Set the department's goals in accordance with the objectives of the business unit
Manage the assigned budgets (personnel costs, training budget, etc.)
Be accountable for coaching, evaluation and professionalization of your team members
Coach the team and support individual development with as objective to achieve an in-depth professionalization of the team
Ensure the individual development of the team members, so that they can successfully fulfill their roles and processes
Stimulate teamwork and interactions between different FMT teams (within but also outside of your delivery center) but also with the DevOps & SysOps teams composing the release trains
Stimulate a culture of learning by doing (incremental)
Recruit and dismiss employees within the department
Conduct performance appraisals with the team and follow-up (administration, career management, performance management, etc.)
Make proposals about remuneration and inform Senior Management and HR

205

ITS Team Manager Tds-nsp Remote Buildparity Resume Examples & Samples

Design & implement a future proof web architecture for our customers and employees servicing them. As new applications will be incrementally brought live next to existing ones, a sound co-existence approach is required during these transition periods
Build a New Servicing Platform (NSP) that is scalable and modular, leveraging ING group standards and supporting both customers (direct banking) as well as employees (assisted banking). First focus is on building to parity customer journeys (Darwin Program) in order to be able to decommission current distribution platforms such as Home’Bank, Business Bank, Telelink and TPA/TPK
Deliver a new cross channel communication platform
Evolve our current front end security assets towards a smart security solution by carefully balancing strong security with user convenience. As current and future front end security assets are best positioned in one and the same unit, Front End Transformation will act as the IT custodian including maintenance of the current assets
Initiate and implement in an agile manner new front end applications to cover upcoming business needs that cannot be covered by our current assets
Set Up, enablement and management of near shore Agile / DevOps teams in close collaboration with ING Romania Management
Set Up, enablement and management of third party teams in a factory model
Resource management of your own team members
Software development & software delivery via continuous delivery
Operational management
Frequent traveling/visiting of the remote teams to maintain sound relations
Master's degree level or equivalent through experience
4 to 7 years experienced as Team Manager
Extensive track record in managing remote team, whether it be near shore, off shore or third party teams
Strong delivery track record
Experienced in working in a complex environment
Good written and spoken knowledge of English. Dutch and French are considered an asset

206

Cbps-team Lead for Nonvoice Resume Examples & Samples

Knowledgeable in MS Office applications
Good work standards/diligent
High tolerance for stress/high energy level/analytical ability
Ability to make sound management decisions/effective time and stress management skills/ Self motivated and can work wih minimal supervision/flexible leadership style
Strategic management thinking/effective crisis management skills and adept in resolving conflicts

207

RMO Team Lead Resume Examples & Samples

Supports work across all functions to meet established service level goals on a consistent basis
Teaching
Feedback
Balancing Workflow
Ability to interact well with others in a team oriented environment
Proficiency in computer navigation skills

208

CPS Change Team Level Resume Examples & Samples

Conform to Advanced Product Quality Processes
Create corrective and preventative actions
Conformance to engineering standards
Conform to CPS principles and eliminate waste
Responsible for highlighting areas / processes for improvement
Document the improvement idea using the CI system
Adhere to & action HSE requirements
Ensure high standards of housekeeping within Inspection area
Previous experience in a clerical role
PC literate having knowledge of Microsoft Word, Excel, Powerpoint,
A good knowledge archiving documentation and filing systems
Ability to report / record to a high standard (Articulate)
Experience using QSI database
Experience using MFGPro (or similar database applications)

209

Team Lead-internal IT Resume Examples & Samples

Worked as a programmer, tester, IT technician, or similar
Led development projects or IT projects
An understanding of the role IT plays in a company, especially in a tech company
Worked in an official leadership capacity (hired and managed people, handled salary reviews etc)
Coached and mentored people in the past
An understanding of what people need to be successful at work (whether that’s feedback, training, new opportunities, a freedom to explore, etc.)
Strong self managing capabilities (managing time, recovering from stress, expressing and sharing feelings etc)

210

Rohq-fro-proofing Team Lead Resume Examples & Samples

Able to rapidly learn technical and business techniques and knowledge
Fosters good leadership skills
Graduate of a business course, preferably Accountancy

211

Consumer Contact Center Team Lead Resume Examples & Samples

Communicate & provide professional customer service for internal & external customers. Take calls regularly and/or when business needs dictate
Expert level knowledge of department processes & product knowledge to serve as the first line of support in resolving internal & external customer issues
Communicate & train employees on any updates or changes in policies & procedures. Provide direction to personnel within group for product, processing, & research issues or questions
Serves as liaison between management & front line agents & as primary contact for department & customers in Team Supervisor#s absence
Work closely with the department manager and team supervisor to accomplish departmental goals while suggesting new techniques to improve productivity
Assists management to complete, maintain, & update departmental procedures, productivity and quality reports, & daily employee statistics
Champions the peer mentoring program by serving as a #buddy# for new hires
Oversee daily workflow to ensure accurate & timely processing
Participate in quality monitoring observation & feedback sessions to provide agent feedback on calls
Develop coaching techniques & feedback for productivity, quality, & process effectiveness
Ambassador for current department while representing the call center in a positive fashion
Completes special projects & tasks as directed by manager

212

Private Lending Team Resume Examples & Samples

Advise clients and advisors on appropriate tailored mortgage solutions, drive the appropriate use of mortgage lending, identify and implement lending growth opportunities within an assigned region
Act as the primary liaison and resource for all parties involved in the residential mortgage lending process, including: Regional Lending Managers, Lending Specialists, Private Wealth Advisors, Ayco Account Managers, 3rd Party Vendors and GS Bank’s core operations team
Advise Private Wealth Management clients on available mortgage options including products, pricing and recommended deal structures. Gather information from clients using internal and external resources for the completion of the mortgage application process
Work closely with third party mortgage fulfillment partner to ensure the process is smooth for all clients
Overall responsibility for PWM & Ayco client mortgages within assigned territory. Client is defined as the ultimate borrower, as well as any GS stakeholder in the transaction, to include: Private Wealth Advisors, Ayco Account Managers, Investment Management Division Leadership and GS Bank Management
Accountable for client experience from initial contact to loan funding
Engage advisors within assigned region in the mortgage program
Gather initial information from advisor and provide indicative pricing and structure
Provide client account statements to third party provider on behalf of clients
Responsible for the early identification of complex transaction structures, such as: entity, trust, guarantor, co-op, unique property requirements, condensed time-frames, properties under construction, need for multiple co-borrowers
Function as primary GS liaison on all issues surfaced during loan process
Maintain a proactive role in ensuring all loan conditions are satisfied
5+ years work experience in financial fields – primarily mortgage lending or servicing
Relevant work experience includes commercial banking and/or private banking roles related to jumbo residential mortgages
General understanding of estate planning techniques, entity structuring, and tax strategies
Strong command of mortgage underwriting guidelines
Well versed in high net worth cash flow & balance sheet analysis
BA required; MBA preferable
People/ project management skills

213

IT Team Manager Resume Examples & Samples

Resource planning for projects and time management, verifying task and project assignments are completed to ensure effective delivery
Assigned supervisory and leadership responsibility of IT associates to oversee design, implementation, and support of systems and applications
Partnering with peers, senior management, business units, and teams to align projects and tasks with business driven focus
Planning and Engineering of new Primary Data Center Transition
Engineering activity of all Cyber and Network Security platforms
LI-JH1
Or-
Experience with financial services or accounting systems

214

Outsourcing Due-diligence Team Lead Resume Examples & Samples

Monitoring capacity and ensuring balanced and optimal utilization of resources
Encouraging open communication between teams to enable sharing of best practices and local initiatives as well as ensuring a strong relationship with all internal clients and stakeholders
Ensuring all administrative tasks (holiday planning, working time, etc) are accomplished according to internal policies and legal requirements
Working closely with recruitment team in order to select the most suitable employees for their area, and ensure development of team according to performance tools, requirements and processes
Taking responsibility for ODP related activities along the end-2-end Outsourcing Due-Diligence Process
Contributing to further defining and refining processes
Taking the lead to implement all relevant changes within the ODP Krakow team

215

Advanced Adversary Team Lead Resume Examples & Samples

Perform cyber threat analysis, alerting, and reporting based on intelligence and information gathered from both internal and external sources
Conduct research using multiple data sources, performs analysis and disseminates findings to senior Citi leaders
Provide expert level understanding of Advanced Persistent Threat (APT) actors, their motivations, skillsets, toolsets and intent
Operate under the mode of thinking that a network is always in a state of compromise in order to detect persistent activity that is not otherwise detected by existing process, procedure and technology
Lead a team that can perform deep inspection of both current and previous environmental indicators for indications of persistent attacker presence
Hunt down and respond to targeted threats and intrusions
Oversee the preparation of written reports and give presentations to internal and external customers
Enumerate adversary’s tradecraft to address asymmetrical capabilities and enhance Citi’s cyber tradecraft
Liaison with external partners to build greater situational awareness for the Cyber Security Fusion Center and its partners
8-10 years of experience and expertise in the following areas
Leading teams or groups that have conducted forensic analysis, threat intelligence, adversary hunting, anomaly detection and analysis, and the discovery of previously undiscovered cyber threats or attacks
Network protocols and operating system structures and hierarchy
Analyzing IDS/IPS, logs, forensic and other common industry tools
Network-based and system-level attacks and mitigation methods
Analyzing and triage malware use static/dynamic techniques, including investigations of botnet and rootkit behavior

216

IMD, PWM, Global Management Team, VP Resume Examples & Samples

Define and lead projects related to PWM
Facilitate and manage cross-functional efforts on a variety of strategic initiatives and special projects related to business
Work closely with regional management teams and federation teams supporting the PWM business in the US, EMEA, Asia and
Minimum of 5 years work experience in the Financial Services sector
Strong analytical skills and exceptional attention to detail
Ability to work under pressure and to deliver under tight deadlines
Ability to analyze complex issues and to manage them through conclusion
Strong teamwork skills and ability to work with colleagues in different regions of the world
Excellent verbal and written communication and interpersonal skills
Self-motivated and confident when dealing with people from all areas of the firm
Strong organizational skills and ability to work independently

217

Cib-mo Cem-team Lead-mumbai Resume Examples & Samples

Investigating trade break queries raised by Operations, analyzing trade booking /recaps, amending trades in risk management & working with Front Office to assess PNL impact
Performing various control functions to ensure trade values in risk management are in sync with Risk, PNL & downstream applications
Review key metrics to measure controls, workflow capacity, system & team efficiency
Generate efficiencies by reviewing existing processes, improving STP & increasing capacity
Strong product knowledge; thorough understanding of the end to end transaction cycle for Credit derivative products
Strong communications skills both verbal and written
Analytical mindset and high attention to detail
Ability to multi-task effectively to met tight dead lines

218

Processing Team Lead Resume Examples & Samples

Supervises and supports a processing team of 8 to 12 processors
Manages the active loan pipeline by having weekly status calls, providing daily closing projections to Management and managing the loan closing calendar
Manages file quality coming from the Loan Officers as well as the loans going into Underwriting and Closing
Supports the field by being available to answer basic underwriting questions and scenarios and manages feedback from the Underwriting and closing group
Provides feedback to the branch’s loan officers on file structure, quality, and potential issues
Performs related duties as assigned by supervisor
Must have five (5) to seven (7) years’ experience processing loans
Must have Lead or Supervisory experience
Proficient with MS Office
Must work well with people
Requires excellent verbal and written communication skills
Requires organization and the ability to manage multiple tasks

219

Rates Developer Team Lead-VP Resume Examples & Samples

Responsible for the full development life cycle (requirements, development, testing, deployment and support)
Hands on development and support of a range of systems covering a range of different technologies
Direct interaction with many different users in the Tokyo, Singapore, Sydney and Hong Kong offices ranging from Front office, to Middle office to technology
Working with the global technology team to ensure that systems remain in-sync and global in nature
Working on the next generation of applications whilst making sure the existing stack is stable

220

Team Lead-employee Pre-screening Team Resume Examples & Samples

Overseeing day to day operations of the Employee Rescreening Case Management Team which includes
Minimum of 6 years experience in Human Resources, preferably working in a HRBP/HR generalist or Team Leader position. Project management experience is preferred
Demonstrated ability to provide HR consultation to managers and employees on (some or all of) issues regarding employee relations, policies, and code of conduct
Ability to manage confidential information and data; strong understanding of the sensitivity involved in the work
Exceptional judgment; ability to assess situations and react quickly in a fast-paced environment
Pragmatic problem solver who is able to develop succinct recommendations and implementation plans
Excellent communication and interpersonal skills; ability to work collaboratively and develop strong working partnerships with HR colleagues at all levels
Reliable, organized and strong project management skills
Proficient in Word, PowerPoint; experience working with Business Objects and PeopleSoft systems are a plus
Proficient in Excel (pivot tables, v-lookups, filters, basic formulas)
Demonstrated ability to communicate effectively to multiple levels of management both in writing and orally
Ability to analyze data, evaluate detail and draw appropriate conclusions
Time management and prioritization skills
Ability to manage through a changing business landscape
Ability to focus on key issues and drive initiatives to conclusion
Ability to build relationships & foster partnerships across multiple disciplines
Strategic thinker, results oriented, and self motivated

221

Head of Central Expense Team Resume Examples & Samples

Liaise with the head of support and control to determine, agree & implement
Assist in the assessment of proposed new business, prepare for new clients and new
Ensure all NAV errors and breaches related to expenses are reported according to
Desirable to have in depth Fund Accounting experience, preferably with experience
Knowledge of expense calculation and fund administration
Comprehensive working knowledge of all aspects of the NAV calculation process
Proficiency in using MS Visio, Outlook, SharePoint, Excel, Word and SunGard’s

222

OSS Team Lead Resume Examples & Samples

Act as a liaison between OSS and end users supported by the local OSS team to ensure effective communications flow on matters related to end user support
Work independently and or lead projects as assigned. Assess the special needs of local area offices and engagements, and respond appropriately
Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction. Provide team oversight to ensure support metrics and key performance indicators are achieved
Participate with and provide technical consultation to senior IT management as requested
Decision making responsibilities include the prioritization of work for an OSS team, and determining approaches to addressing service delivery concerns
An understanding of the Firm’s business and organizational structure
Ability to work effectively with all levels of end users and IT personnel
At least 4 years in leading teams and staff, or equivalent management experience
Approximately 6 -10 years of management experience in support of IT products

223

Consumer Contact Center Team Lead Resume Examples & Samples

Minimum of 6 months of internal contact center experience
Exhibits strong business acumen
Fosters partnership between call center departments & other internal customers
Ability to adapt & prioritize in a rapidly changing, fast paced environment
Ability to solve complex problems
Strong written & oral communication skills required
Demonstrated high level of initiative in work
Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook

224

Team Lead-market Resume Examples & Samples

Direct and monitor all sales and operational activities of assigned market stores. Process involves travel to assigned stores throughout the assigned market
Deliver profitable store sales of the assigned market measured by our Top 3 Results
New stores: attainment of plan sales goal
Existing stores: comp store sales growth
Positive comp store contribution (year-on-year improvement)
Ensure all stores deliver a simple, fun, and in-style fashion experience to every Target Guest
Model the building of brand awareness by attracting new guests from the host to optical
Be able to demonstrate an eye for fashion mentality with all Team Members while role-modeling a current sense of personal style
Ability to motivate, influence and inspire Teams in creating a personalized Fashion experience for each Guest on every visit by uncovering their personal style and matching to products available in the store
Meet regularly with Optical Team Leaders to discuss performance and collaborate on strategies to build the retail business
Demonstrate entrepreneurial leadership practices and a problem-solving mindset; seek business opportunities from everyday experiences and provide efficient and timely feedback
Create an environment that encourages entrepreneurial leadership for managers, and associates; provide challenging assignments and opportunities for management development
Manage payroll cost effectively, in accordance with Company standards
Exemplifies Target Optical vision, mission and values; celebrates wins; models the way

225

Gdm-sis-global Experience Team Resume Examples & Samples

Design and development - MIS and Business reporting (BAU and Ad hoc), business analysis, other data requirements (Code, Test and Execute) and assist with simple analytics requirements
Work closely with partners across business units to understand project requirements, timely delivery and partner communication with 100% accuracy and solving business problems
Develop consistency across reports and develop meaningful dashboards and publish them
Data driven solutions and working on critical initiatives
Identify opportunities to drive data analytics solutions
Fresher having studied Information Management, Computer Science, Database, Business Analytics as part of their academics can apply
Candidates with 6 months -2 years of relevant work experience in MIS / Reporting / Data analytics within Banking / Financial Services / Analytics Industry
Data manipulation , extraction of data from huge / complex databases using SAS / SQL is required (SAS, SQL hands-on experience is desirable, though not mandatory)
Design & development of complex reports, design of dashboards, etc. is required
Strong analytical aptitude and logical reasoning ability
Hands-on knowledge – SAS( Base and Advanced), MS SQL Server, UNIX, (SAS, SQL hands-on experience is desirable, though not mandatory)
Excel, VBA and report automation skills (desirable, though not mandatory)
Good communication skills is mandatory

226

Default Team Lead Resume Examples & Samples

Manages Daily, Weekly, Bi-Weekly, and Monthly reporting as assigned
Develops and maintains good business relationships with internal and external vendors and customers. Responds to and assists team with investigating and responding to miscellaneous correspondence. Assists in managing aspects of vendor management forunitassigned vendors including but not limited to conducting monthly conference calls, monitoring & reporting qulity of work and completion times which are based off of SLA's for each vendor
Serve as back-up to the supervisor for meetings or as assigned in their absence
Ability to multi-task and be flexible
Demonstrated ability to influence and negotiate with internal and external contacts
Familiarity with collection and lending practices and servicing requirements on mortgages

227

Team Lead, Anti Money Laundering Resume Examples & Samples

Bachelor’s degree preferably in focal areas of finance, economics, or an accounting related field
Direct experience in AML role or equivalent preferred
Subject matter expertise in AML and risk control in the context of broader disciplines such as Criminal Justice, Homeland Security, Intelligence Operations and practical application
Knowledge of AML Banking Compliance, including transaction monitoring and banking product risk
Knowledge of banking industry AML best practices
Knowledge of AML gaps
Knowledge of credit analysis, credit management or treasury management
Ability to manage a team in a regulatory and production environment
Ability to independently prioritize and to proactively manage multiple responsibilities in a fast-paced environment
Ability to work with high-level security access in a professional and ethical manner
Ability to review, access, and provide detailed information daily and adjust as needed to ensure consistent, excellent service
Independent Thinking
Interpersonal skills used in a demanding team environment and for internal client interaction
Business Acumen, financial literacy and understanding of business trends
Business writing skill

228

Team Co-ordinator Resume Examples & Samples

Managing costs and sales data using Excel
Allocating costs to the correct cost centres
Liaising with clients across the Professional Products Division (salon owners, pharmacy clients and other retailers)
Booking all travel and accommodation
Managing the expenses of the management team
Raising purchase orders (using SAP)
Purchasing training and education material

229

Ad Server Team Lead Resume Examples & Samples

3+ years’ experience as a team leader - A must
Extensive hands on experience with Java, Spring - A must
Excellent knowledge of HTML, CSS and JavaScript – An advantage
B.Sc.\B.A. in computer science – A must

230

Sensory Team Lead Resume Examples & Samples

Lead the Sensory team in the execution of Beverage and Seasoning Sensory QC programs
Become proficient in the sensory evaluation of ingredient, in process and finished products and work with the team on the organisation and running of sensory panels
Monitor panel performance, feedback and training of panelists
Interact with operations on all queries related to the area of testing and product performance
Analyse data and trend sensory results and provide monthly reports to all sites
Work with team in troubleshooting sensory issues that may arise with ingredients and process samples
Participate in the sensory lab global proficiency program
Complete monthly Quality system KPI reports for the sensory lab
Recruitment of new panelists as needed
In-plant Sensory Training
Update sensory training documents and materials as required
Provide input on sensory methodologies and analysis of results
A key requirement of the role is that you must adhere to all Health & Safety requirements
Degree/Diploma in Sensory or Consumer Science
3-5 years sensory experience preferably in the food industry
Knowledge of descriptive analysis (Spectrum, QDA, etc.) methodologies
Knowledge of data collection software FIZZ
Strong computer skills (Word, Excel. Power point)
Excellent writing, presentation and communication skills for delivery of sensory training
Good organizational, time-management and teamwork skills
Self-starter, proactive in delivering results and a good organizer

231

Warranty Team Lead Resume Examples & Samples

Supervision of Warranty team including training on new products/systems
Priority task setting for the Warranty Department efficiently to achieve customer satisfaction
Handling the warranty claims process, ensure parts order replenishment for warranty claims
Responsible for maintenance warranty records, follow and support improvement of warranty costs
Lead Failure Analysis investigations of both new and sustained product returns
Responsible for escalating quality issues to senior management and the appropriate experts within the company
Set high goals for team, build robust development plans and take
Exceptional oral and written communication skills are critical for this position
Work independently in a fast paced environment without requiring immediate supervision
Gather problem descriptions, log files, configuration data, and analyse them in order to determine root cause of problems and finding solutions
Working with the whole support team to maintain knowledge base
Responsible for all aspects of Warranty
Prepare detailed Inspection and Test Reports
Ability to work independently, think analytically, and apply methodical, problem solving skills required
Ability to influence others and build effective working relationships both internally and externally at various organisational levels
Develop inspection procedures and best methods for performing inspection
Deliver on all KPI/SLA's related to the Warranty Team including but not limited to Service Level objectives
Working knowledge/functional competence required in products and manufacturing processes
Work on any new ad hoc projects assigned by senior managers
Maintaining compliance with ISO9000:2008 Quality Management System
Warranty / Engineering Background
CCTV support systems desirable
The candidate must have strong technical / IT skills
The ability to write and execute test place
Quick learner with the ability to become effective in a short time frame
Excellent Written and Oral Communication Skills for reporting
Very good time management skills and ability to work under time pressure

232

Student for License & Entitlement Management Team Resume Examples & Samples

Business controls compliance testing
Documentation clean up and mapping
Maintain internal team documents as well as external partner agreements
Migration of documents
Teamrooms restructuring and community/wiki transfer/built up
And other admin tasks
Pre-University qualification
Basic knowledge in Administration Customer Handling MS Ofiice Xcel Working Independent Presentation Drive things to Closure
English: Intermediate

233

Team Lead w Resume Examples & Samples

Manage day to day workloads for the team
Customer facing position that requires solid communication skills – both written and verbal
Must have Design, Develop and Implement (DDI) experience and is able to manage through the standard system development life cycle stages
Possess a technical background encompassing Web based JAVA technology and Oracle PL/SQL
Leads solution development and implementation activities
Support Systems Manager with other duties as assigned
Must possess at least five (5) years' experience in a Team Lead role
Must have at least five (5) years of experience in DDI of large applications using Object Oriented technologies, Java and Struts .0, databases like Oracle, SQL Developer and configuration management tools like CVS, Maven
Minimum of three (3) years of experience in XML and SOAP web services
Minimum of two (2) years of experience in PL/SQL, experience using Hibernate and using Spring framework for batch jobs
Should possess a strong knowledge of different IDE tools like Eclipse, Enterpriser Service Bus (ESB) architecture and JQuery
Medicaid Eligibility Determination System experience desired
Candidates with Medicaid Recipient experiences may be considered
Must be available for any urgent work related issue (rare) outside of the typical work schedule (Monday-Friday)
Must be currently eligible to work for any employer in the United States
Must consent to and successfully clear all required pre-employment screenings

234

Online Service Center Team Lead Resume Examples & Samples

Supervise day-to-day work of Support Analysts, manage employee workload and distribute work accordingly
Manage employee schedule
Evaluate team members’ performance
Ensures that staff is trained to deliver a high standard of customer service
Monitors support queues and prioritizes tickets according to guidelines set by the SLA
Ensures constant monitoring of the network infrastructure and online services
Manage escalations from internal customers
Monitors the quality of work and applies corrective measures
Address ongoing incidents, in coordination with GNS Management
Identifies potential problems
Identify recruitment needs and participate in the recruitment process
3 years of experience managing a team of 4+ employees
Ability to make decisions quickly
Excellent coaching abilities and leadership skills
Excellent interpersonal communication skills
Ability to work in a multicultural environment and collaborate with colleagues and stakeholders from other regions
Ability to make complex information accessible
Excellent communication skills in French and English (spoken and written)

235

Team Lead, KYC Refresh Resume Examples & Samples

Lead a team of KYC Refresh Analysts to manage the Global KYC refresh process by undertaking QA reviews of files completed by external vendor sources and KYC teams
Manage vendor sources and analysts to ensure that timelines for reviews are met and the run rate for the remediation is maintained for timely completion
Monitor quality of KYC files completed by internal and external sources to ensure compliance with regional KYC requirements and escalate to management if deficiencies in documentation quality or processing is observed
Work with regional KYC Managers to complete complex and sensitive client files
Train internal and external resources on regional KYC requirements and GCDS processes and applications
Document KYC Refresh processes and incorporate policy requirement changes as they are made
Work with regional Compliance teams to raise commonly encountered issues, completion of high risk reviews and obtain consensus to streamline requirements globally
Track and Report status updates to key stakeholders including GCDS Management, Compliance and Front Office
Track documentation that cannot be obtained via internal or public sources and escalate to Front Office for outreach to clients
Work with Data Quality and Account Management teams to align refresh population with Dormant Account review and closure process
Manage expectations by reporting refresh client breakdown and possible outreach to clients so that Front Office is aware of tasks in the pipeline
Knowledge of US, UK, CA and APAC laws and regulations related to KYC, AML, TF, ES and Customer Categorisation; and
Previous experience of working in Capital Markets Client On Boarding /AML Teams and with RBC CM applications including Goldtier, CDR and CCMS
Advanced data manipulation and reporting skills using Excel and Sharepoint

236

Team Co-ordinator Resume Examples & Samples

Coordinating the questions, responses and data for the Australian Taxation Office (ATO) as part of our ongoing review
Liaising with various business units and other areas within FMG to log enquiries and collate responses
Track ATO enquiries and monitor the status of responses
Coordinate the tax return amendment process along with lodgement of amendments
Track tax rulings lodged globally
Track global revenue authority queries and status
Document management Assistance with preparation of PowerPoint presentations, formatting documents, agendas etc. for the team
Assisting with organising external meetings for the team; and
Experience within a busy administrative role
Strong computer skills in MS Word, MS Excel, MS PowerPoint and MS Outlook
Document management skills
Confidence in dealing with senior executives and managing tight timeframes; and

237

WFA Team Lead Resume Examples & Samples

Work process team lead for WFA Specialists in delivery of WFA business processes and technology solutions for multiple functional groups within TCCC. Provides consulting and responds to complex inquiries from SBP's, HR, and global WFA associates regarding HR data, plans, programs, and processes in accordance with Company policy. Monitors and audits SF.com cases to ensure accurate metrics for on-demand work
Sustain the Manage Orgs and Positions, PDL, Global Mobility, Employee Data Management, Data Components of New Hire, Separation and Retirement processes for TCCC
Ensure successful completion of the Org Management, Personnel Admin, Global Mobility and Cross Payroll Transfer processes
Coordinate work efforts with the following workstreams: Payroll/Benefits , Enabling Functions, Finance, Travel Management, Compensation, Annual Rewards
Serve as Tier 2 escalation contact for problem solving and issue resolution for relevant employee populations
Ensures maintenance of global WFA processes and tools, partnering with global WFA teams
Cross System Moves
Provide team / work leadership for WFA Analysts and WFA Specialists
Provide on-boarding and training to new and less experienced team members
Manage and Coordinate Work Assignments
Manage Projects – Global scope
5 to 7 years’ experience in SAP HRIS environment for an international organization

238

Consumer Asset Team Lead Resume Examples & Samples

Implements departmental policies and operating procedures to ensure maximum customer service and appropriate control. a. Develops and implements sound operating procedures which are consistent with overall bank policies and operating objectives in order to maximize customer satisfaction and bank profit. b. Oversees the accurate and efficient processing of customer activities. c. Provides product training for front line staff. d. Assists in the prompt, efficient resolution to customer problems and/or inquiries. e. Participates in annual budget planning process
Directs and manages operations staff to achieve established department goals. a. Responsible for activities of employees in the operations b. Makes authoritative recommendations regarding selections of new employees, salary increases, promotions, transfers, disciplinary actions, and terminations. Maintains documentation for recommendations and actions taken. c. Sets performance standards, gives clear direction, delegates and schedules work. d. Monitors performance, gives on-going performance feedback and conducts effective performance appraisals. e. Trains, coaches, counsels, and provides general direction and guidance to direct reports. f. Schedules staff to ensure proper customer service coverage. g. Develop and manage annual budgets and staffing plans to achieve the above in an efficient and cost-effective manner
Ensures compliance with all applicable regulations and policies relating to bank operations. a. Ensures compliance with all federal and state banking regulations and local legal obligations such as tax levies, court appearances, and garnishments. b. Develops and maintains record retention policy to ensure compliance with state and federal regulations. c. Works with auditors and examiners during examinations, audits, and reviews
Well-developed management, communications, organizational, customer service and decision-making skills
Strong knowledge of regulations impacting area of responsibility
Proven ability to respond quickly as required by changing circumstances

239

Team Lead-reorganization Resume Examples & Samples

Expert understanding of how department processing can impact clients, and other areas in the firm
Supports and promotes firm and department initiatives setting clear goals and expectations for the workgroup
Works effectively with situations involving uncertainty or lack of information and responds flexibly to changes by using prior knowledge and experiences
Performing double-checks on processed voluntary and mandatory corporate actions including approving corporate action announcements sent to internal and external clients, approving corporate action instructions sent to depositories, and reviewing accuracy of postings to client accounts
Assists team members in answering escalated inquiries regarding all mandatory and/or voluntary offers, providing direction to team member in resolving errors promptly
Contribute ideas and recommendations to improve department process efficiencies and mitigate risk
Back up for department team lead and NY reorg liaison roles when necessary
Assist with other projects and activities as assigned by supervisor or manager
Minimum of one year experience processing corporate actions
Ability to effectively lead, train and provide work direction to others
Strong attention to detail, with a zero tolerance for clerical errors
Effective problem solving, analytical and resolution skills
Experience using advanced Microsoft Office techniques (Excel, Outlook, Word) is required
Knowledge of firm, federal and exchange regulations
Willingness and ability to obtain applicable operations securities licenses

240

AP Team Lead Resume Examples & Samples

Management & development of a team of experienced AP Specialists
Key contact point for AP automation projects and process improvements
Providing training procedures and training for new AP team members
Providing AP Metrics information to Management
Review & approval of AP Balance Sheet Reconciliations
Liaise with internal and external business partners and key stakeholder management
Participate in system testing when required
5+ years' experience within a high volume AP/PTP position within an SSC/multinational environment
2+ years' experience as an AP/PTP team lead or supervisor within an SSC/multinational environment
Hands on working knowledge of a large ERP system as well as Microsoft Excel
Strong communication and prioritisation skills

241

KYC QC Team Manager Resume Examples & Samples

Performs the day to day management of a team of QC Analysts, including coaching and providing ongoing performance feedback
Manages daily production and quality, ensuring reviews are conducted within stated SLA’s for each process and quality is met while adhering to policy and procedure
Ensures adherence to audit and compliance requirements
Drives process improvements and implements process changes as necessary
5-7 years of experience in AML Compliance, Fraud, KYC or Operational Risk
5+ years of management experience; demonstrated ability to develop, manage, and motivate teams
Background in banking, specifically Business, Consumer Banking or Commercial Banking experience
Proven leader of process and organizational change
Experience with external regulatory exams
Strong leadership, communication, and presentation skills
Excellent problem solver; decisive

242

MSL Team Lead GI / IM Resume Examples & Samples

50% Develop and lead the Field Medical Team
Define MSL activity plans
Serves as MSL interface with the GI/IM Business Unit
In collaboration with the Head of Medical Affairs, GI/IM, define the field support (headcount, capabilities and budget) required to provide medical and scientific support to key external customers in disease areas of focus
Coordinate with the Head of Medical Affairs, GI/IM, Human Resources / Talent Management to recruit, develop, and retain the US field medical team
Define and develop required team competencies
Supervise activities of the Field medical team and actively manage allocation and budgets to ensure quality and timely delivery against plans and in-year medical plans
Monitor team performance in terms of goals and delivery against plan and identify areas for development; coach, mentor and provide actionable, documented feedback and assessments to team members
Collaborate with Head of Medical Affairs, GI/IM and Global Medical Training to define, develop and deliver skills and scientific training
Act as a company representative with external scientific leaders, policy makers, patient advocacy groups, managed care organizations, and/or regulatory authorities; establish and/or enhance appropriate strategic partnerships with key academic institutions and KOLs in areas of scientific interest

243

Stage / Global FIM Transformation Team Resume Examples & Samples

Establish regulatory compliance of end-clients (including document management)
Various activities within the transformation efforts
Manage client shifts to WM/PK Markets
Clean-up activities

244

WLO IM UAT Team Lead-bangalore Resume Examples & Samples

Organize and facilitate meetings with technology, operations and/or the business to confirm test plan, coming due events and create/update test calendar
Attend design reviews, requirements sessions, core team meetings and/or technical team meetings, as appropriate
Understand business requirements and operation’s process/procedures in order to guide development of effective UAT deliverables that fully test impacted business/operational groups
Develop UAT participant’s guide/procedures and ensure testers have appropriate user access to testing systems/regions and training to successfully execute test scripts
Manage tracking and resolution of defects along with the reporting of UAT execution results
Partner with WLO and/or LOB Training Coordinators and Communications to ensure end to end operating model procedures are defined, tested and communicated to WLO
Perform/Coordinate post implementation validation and signoff
Must be an excellent team player, strong team leader, and able to work effectively in a fast paced environment
Strong research, investigation and evaluation skills
Ability to concurrently manage multiple efforts with competing timeframes and resources
Ability to consult with others in the process (strong networking skills)
Ability to effectively and seamlessly work with others in multiple geographic locations
Ability to anticipate and understand issues, and escalate appropriately for timely resolution
Experience in developing test scripts/cases

245

Team Lead-mcc Resume Examples & Samples

Support direct supervisor and management team in driving superior service with every interaction
Assist with providing phone agents coaching and feedback
Assist phone agents with questions and handling escalations
Help members with digital services that may require troubleshooting and research (online banking, mobile banking, and bill payment)
Identify needs and offer products and services that improve the financial well-being of our members
Have strong customer service skills
Be proficient on PC, MS Office Products, and Email systems

246

Am-statement Corrections & Quality Team Manager Resume Examples & Samples

Lead a team responsible for rendering and content of all Private Bank client statements
Responsible for coordinating responses and explanation for all issues related to statements
Administer performance appraisals and provide positive and constructive feedback on an ongoing basis to staff members
Work with various business groups to define statement requirements for new product offerings
Act as the escalation point for sensitive client issues, which involves working with the Front Office to resolve questions, investigate issues and develop a satisfactory response to the client's concerns
Act as oversight for all aspects of the statement corrections process: Coding accounts in OMNI to be held for correction, updating tracking database, reviewing corrected statements for accuracy, and releasing to client appropriately
Perform regular control reviews to ensure compliance with auditing, risk and regulatory requirements and standards
Partner with the business and product groups to capture and categorize client issues and proposed enhancements to client statements, define the technology requirements, and submit to the project team
Lead projects to enhance the current process, which includes coordination of testing and implementation of any changes that impact the statement engine
Represent the Statements Team as a Subject Matter Expert on any projects that may impact the Statements space
Work with Technology and Operations partners to understand functionality of OMNI and appropriate postings for securities; understand how this translates to the statement
Vendor management and issue resolution related to printing and delivery of statements
Anticipate challenges and implement solutions in order to manage the expectations of the internal business partners for a positive client experience
Excellent leadership and coaching skills
Highly motivated with ability to work independently and in a team environment
Ability to work in a deadline driven environment and prioritize tasks appropriately
Ability to develop & maintain relationships with business partners
Ability to take ownership of issues and see them through to completion
Commitment to quality and control
Ability to think creatively and recommend / implement process improvements
Strong organizational skills to successfully manage multiple tasks at one time
Strong background in use of computer systems (PC and Mainframe)
A.S/ B.S. degree or equivalent work experience
In-depth knowledge of financial products with a thorough understanding of the attributes of all investment products, as well as related calculations
In-depth knowledge of the accounting for financial instruments, including derivatives and multi-currency instruments
Knowledge of Private Bank products/Services

247

Gsam-global Management Team Resume Examples & Samples

Bachelor’s degree and strong academic background required
Minimum of two years’ work experience in financial services preferred
Basic knowledge of, and passion for, the asset management business and capital markets
Highly organized with exceptional attention to detail and excellent follow-through
Positive attitude and strong work ethic
Strong interpersonal skills: Ability to build trust and confidence of colleagues, strengthen relationships through ongoing dialog and interactions, and collaborate well with others
Ability to work well in a fast-paced team environment
Strong skills in MS Office (Excel, PowerPoint and Word)
Series 7, 63 and 3 required, or obtained within 3 months of joining

248

Manager Deployment Efficiency Team Resume Examples & Samples

Manages day to day activities of NVDE Procurement Service Desk (PSD) which acts as a high volume project coordination team to ensure that hardware, software and associated equipment is requested, approved, delivered and received by project deadlines
Oversees day to day activities of NVDE Planning & Allocation which remotely monitors and manages NVDE's inventory for all projects in Deployment.This includes managing the aged inventory, borrow & backfill and seed stock processes for major NVDE infrastructure projects
Actively manages process initiative roadmaps and priorities to completion
Targets and achieves measurable business results in Quality, Velocity, Predictability and Efficiency as a result of driving process initiatives-Achieves a measurably positive ROI for the team.Uses Lean methodology as primary tool
Creates and maintains a system of metrics and reporting standards by which to measure and report the real-time results of workflow and practical application of relevant standards
Analyzes results of metrics and reports to determine effective work processes and standards and identify flaws. Recommends solutions to work process and standards flaws
Maintains knowledge of emerging technologies and procedures. Acts as a key stakeholder in strategic decisions around products, platforms, and technologies
Directs the daily and overall performance of department projects. Delegates responsibilities when necessary
Ensures projects are completed on time and in adherence to the given budget and in accordance to company standards
Owns day to day management of FTE and contractor workload at a tactical level to improve productivity and quality of output. Acts as a resource for technical and workflow issues
Works with management and customers to set expectations, achieve deadlines, formulate priorities and strategies for the work
Identifies and implements opportunities to make other employees jobs easier by removing confusion about how, when and why to do something that moves work through our organization
Mentors, recruits, and guides staff, ensuring access to ongoing training programs, policies, operational procedures and guiding them in building their technical and communications skills
Bachelor's Degree or Equivalent
Field of Study Engineering
Years' Experience Generally requires 6-9 years related experience
Background and/or knowledge in process engineering, operations and procurement is specifically desired
Experience developing the strategies for continuous improvements

249

Transmission Optimization Team Lead Resume Examples & Samples

Infrastructure Capacity, performance Analysis & solution definition
Capacity & performance Improvement
End-user Quality of Service Optimization
Delivery of Transmission Network Optimization including Microwave, Long haul, VSAT and Fibre as applicable and deliver BoQs
Support RAN and core teams for identification, augmentation and optimization of north and south bound interfaces (eg, Iub, Nb, A-bis, Ater, A, PoI etc)
Delivery of DCN, Sync and NTP performance audit
Handshake of inputs with customer and identify and flag gaps from transport perspective to ensure a resilient transport layer
Verify and review the NCP
Ensure smooth interworking with 3GPP nodes in the existing network
Customer interface for all Transmission performance activities at the OPCO
Ensure smooth interworking with RAN, BSS and PBN network components
Ensure transmission services delivery and periodic audits as captured in the work level agreement
Monthly Transmission reconciliation sign-off
Flag capacity deviations and track progress of actions required from the client to Optimization Lead
Flag Passive issues impacting link performance and outages and track progress
Identify and flag operational issues and preventive maintenance that is impacting transmission network performance
Perform Feasibility and impact Analysis on the products to be launched in the market by customer
Responsible for supporting the customer in regulatory audits and spectrum requests
Work with the central design, optimization and program management teams in matters of BoQ review, KPI Review and Governance
Ensure optimum performance of the newly integrated links and expansions via the set acceptance process
Expert knowledge of Transmission network topology, design, DCN and operations
Good Knowledge of IP network, HRAN and interfaces and troubleshooting
Good knowledge of Synchronization protocols and implementation of the same in networks
At least 7 years of experience in a similar role
Good knowledge of 2G/3G and LTE Transmission planning and aggregation requirements
Systems –OSS and NMS systems and in case of MS of other vendor equipment/network, specific in depth knowledge is required in the same
Knowledge of Offshoring Model
Good command of English language
Able to work and co-ordinate between teams, which are remotely located
Should be able to travel for meetings and discussions if required
Bachelor’s Degree Telecommunications
LI-MA1

250

Team Lead-exempt Resume Examples & Samples

Be an excellent troubleshooter and problem-solver
Strong web/mobile application development portfolio that demonstrates your application development experience using HTML, CSS, and JavaScript
Ability and desire to learn and work with new languages and technologies as needed
Heavy JavaScript experience. You have to know how to write it, diagnose problems with it, get around limitations with it, make it more efficient, optimize it and do things with it that push its capability to the limit
Agile/Scrum development evangelist

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