Team Leader Resume Samples

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A Bode

Alize

Bode

52888 Duncan Roads

New York

+1 (555) 167 9114

52888 Duncan Roads

New York

Phone

p +1 (555) 167 9114

Experience Experience

Los Angeles, CA

Team Leader

Los Angeles, CA

Hoppe-Bailey

Los Angeles, CA

Team Leader

Perform other Workforce Management duties - schedule management, leave management, report management, compliance management and training logistics
Perform Workforce Management duties – schedule management, leave management, report management, compliance management and training logistics
Assist in supervising production personnel. Provide guidance, assistance and training to technicians. Assist in determining daily work flow
Assist in supervising laboratory personnel. Provide guidance and assistance to lower level technicians. Assist in determining daily work flow
Assist the Outlet Manager or Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis
To proactively manage personal development, in order to increase performance levels and provide opportunities for career development
Manage team of 5-9 security access analysts, including task management, operational effectiveness, performance management, and people development

Chicago, IL

Cib-team Leader

Chicago, IL

Hoppe and Sons

Chicago, IL

Cib-team Leader

Opening, closing and amending accounts under IO Reconciliations ownership according to set timeframes
24) Assists in coordinating the tracking and resolution of defects using the defect management process
Providing coverage to the rest of the Managed Funds teams during staff absence and peak volume periods
Signoff checklists on a daily basis ensuring all items actioned, with sign off occurring throughout the day as necessary
Constant and regular review of processes and performance with focus on improving team competency / performance rating
Building of monthly reports to communicate portfolio status including key issues and achievements
Ensure accurate trade processing, review and reporting in accordance with the established work practices and procedures of the Transfer Agency Group

present

Detroit, MI

Materials Team Leader

Detroit, MI

Schowalter-Lowe

present

Detroit, MI

Materials Team Leader

present

Trains others in tool usage to implement process improvements to continuously improve safety, quality, productivity, and work environment
Work with all Production Team Leaders and Managers to communicate received items to effectively execute production time lines
Assist with developing standards for workplace organization
Assist the Materials Control Manager in implementing area boards to track daily performance
Assists, develops and identifies areas for continuous improvement
Responsible for the completion of performance reviews for direct reports in conjunction with Operations Shared Service Manager input
Assists in the recruiting, hiring, training and development of the team

Education Education

Bachelor’s Degree in Accounting

Adelphi University

Bachelor’s Degree in Accounting

Skills Skills

Be able to show initiative and good problem solving skills, Reliability and good timekeeping
Professional Attributes: Able to maintain good rapport with peers and supervisors
Excellent knowledge of lock-free algorithms; knowledge of low-latency optimization techniques
Ability to communicate detailed and complex information effectively and professionally with a wide range of people
Ability to deal with highly confidential information in a professional manner
Strong mechanical knowledge and aptitude with excellent understanding of mechanical/electrical troubleshooting (power and controls)
Logical and level headed, Good Knowledge of basic food hygiene / health and safety principles
Detail oriented. Able to quickly analyze and troubleshoot problem issues
Proficient knowledge and ability to run financial spreads, analyze financial statements, tax returns, and cash flow
Attention to detail with strong organisational capability

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Team Leader Resume Examples & Samples

Prepare any type of accounting for any state or handle any other request
Resolve most complex issues
Assist others with resolution of issues
Quality Control accounts prior to being sent out
Review accountings prepared in the area for accuracy
1-3 years experience in preparing accountings
Ability to train other staff members or assist them with problem resolution
Trust School 1, 2 and/or equivalent training or experience
CA Inter or CA Final candidate will be preferred
Three- Five years experience in trust administration is a plus. Related business experience in areas such as fiduciary and investment operations, accounting, paralegal, grant administration, or employment with a nonprofit organization will be considered
Have strong communication skills (written and verbal)

Team Leader Resume Examples & Samples

Report out on Human Capital (HC) information using existing data warehouse and related reporting tools to meet HR data requirements of global users including Top of the House (TOH) executives
Work with global clients to provide HR related information on projects and/or with Senior Management of the firm to create and distribute analytical dashboards that would facilitate better and informed decision making
Involvement in in-depth testing of data integrations during post mergers/acquisitions phase and product upgrades from time to time
To understand and safeguard the sensitive aspects of HC information being reported out by adopting a stringent yet logical due diligence process
Thoroughly understand available tools and processes to develop, implement and continuously improve and automate reporting/analytical processes and deliverables
Keep self abreast about new and available technological advancements in the space with a view to make the process more efficient by either improving existing workflows or redesign them from base up
Provide feedback and identify potential business process improvements
To proactively anticipate potential issues and problems, suggests methods to mitigate impact and escalates issues to Manager
Train clients on basic to intermediate aspects of HR tools with a view to creating self reliance for sourcing HC information
Continuously analyze data reported out for any anomalies and work with internal support teams on identifying and incorporating possible fixes for the same
Participate in initiatives undertaken by HR Management as and when required
Track, report and manage metrics that would represent the quantitative and qualitative productivity of the team on a periodical basis
Handle complex situations when dealing with employees, HRBPs, managers and/or external parties
Working on internal survey systems in order to provide administrative and maintenance support for new or existing surveys
Post Graduate/Graduate in any stream
3-4 years of experience in a similar discipline
Technical aptitude - ability to grasp technical concepts with ease
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint and Access) is required. Advanced level of expertise on Excel & Access is a plus
Working knowledge of Business Objects is a plus
PeopleSoft knowledge a plus
Experience documenting standard operating procedures is a plus
Results-oriented/issue resolution skills
People management skills a plus
Consultative skills
Analytical and problem solving skills are a MUST
Oral & written communication skills
Interpersonal and partnership skills
Follow through and resolve outstanding issues
Multitask and meet multiple deadlines
Adapt to changing/competing initiatives
Exercise initiative and independent judgment
Maintain confidentiality & exercise discretion
Work independently
Learn new technology with minimal supervision

Team Leader Resume Examples & Samples

General understanding of Investment Banking industry and the latest trends
In-depth working knowledge of all regional databases, products and information sources
Ability to remain calm in highly pressurized situations and use judgment to make sound decisions
Strong team player and works well in a team driven environment
Solution oriented with proven problem solving skills

Team Leader Resume Examples & Samples

12 years of industrial safety experience required in a related field (petro chemical, construction, maintenance, manufacturing, hospitality, entertainment/theatrical, transportation, distribution/warehouse)
Knowledge of relevant regulatory and industry standards and best practices
Demonstrated ability to use analytics and identify trends
Proven project management experience
Self driven and resourceful professional with the ability to solve problems outside area of expertise
Demonstrated flexibility and ability to operate within an ambiguous and changing environment
Proven strong planning, organization and prioritization skills
Ability to resolve conflicts and diffuse difficult situations
Demonstrated strong consultative and influencing skills
Proven experience in training delivery
Basic ergonomic, industrial hygiene or food safety experience
Proven experience leading high performance teams
Bi-lingual language skills

Team Leader Resume Examples & Samples

As the Team Leader of the IRD Flow TSG you will be working closely with the Front Office to provide the first level of control for the Interest Rate Derivative Trading desks, whilst managing a team of 4
You will be responsible for offering the first line of defence for the Trading desk's franchise risk and risk in ensuring that the trade bookings are correctly reflected in both Front and Back Office systems and tie out with the Counterparty
You will be ensuring that all trades are booked and confirmed as intended by checking the Trading system verses internal Morgan Stanley systems and versus MarkitWire, liaising with Trading, Sales, Brokers or the Counterparty directly
You will act as guardian for the Bank and you will monitor the integrity of the Firm's risk by ensuring that all trades are confirmed ASAP
You will be the intermediary between the Trading desk and other areas of the Bank. Controllers, Collateral, Settlements and Confirmations areas will come to you to discuss and resolve issues to ensure that breaks are resolved effectively
You will be responsible for ensuring current controls are enforced, liaising with IT and Projects Groups to initiate new controls and build STP to improve the Firm's infrastructure to increase both efficiency and control as you see fit to protect our franchise
You will be required to handle both internal and external driven trade compression events
Degree or equivalent educated
Strong interest rate derivative product knowledge gained in a similar role is essential
Proven experience as a Team Leader
Knowledge of MarkitWire
You will need diplomacy and accuracy in dealing with Traders, Brokers, Sales people and focus clients
The pace of the desk demands that you complete each task quickly and accurately. You will be protecting our franchise and dealing with millions of dollars at risk. The ability to organise your time and complete each task on time will be a key factor in determining your suitability for the role
You will operate Trend, STix, STS, Tripod, TriClear and any future internal systems. On the job training will be given to allow you to operate these in-house applications
Daily deadlines are inflexible and the candidate should be organised to ensure the team meet all deadlines. The role requires the sharing and discussing of knowledge and information between the Trading, Sales, Settlements and Confirmations groups
You will be in constant communication with the front office, clients and many departments within the Bank. You should be accurate, knowledgeable and professional in all dealings with whomever you may meet
You will work closely with your peers and you will need to share knowledge and act as a team player to get the most out of this role

Team Leader Resume Examples & Samples

Should have excellent and current (modern rather than ornate) English speaking and writing skills and general business communication skills
Must have experience in Technical Writing for operational processes
Should have strong editing skills and must have the ability to write in clear and concise manner
Must have familiarity with standard documentation practices
Should have the ability to create documentation using RoboHelp, MS Word and MS Visio
Must have the ability to understand and interpret user Requirements
The role would involve coordination and mentoring with multiple operational teams
Needs to have the ability to work both independently on initiative launched by team
Facilitate training & certification of Six Sigma White belt and Yellow belt
Ensure processes-design and measures based on customer requirements as well as keeping in mind financial objectives and regulatory compliance requirements
Facilitate Lean Six Sigma Projects and drive Process re-engineering
Achieve high employee engagement in quality initiatives
Promoting cross-functional & cross-business transfer of best practices
Drive Employee engagement through Kaizen and other improvement initiatives
Graduate with minimum 2+ years of recent experience in Quality, Controls, Documentations and project Management front
Formal training or experience in Six Sigma Green Belt/Lean techniques and/or technical writing front
1-2 years of technical writing experience
Superior time management allowing for optimal engagement management, maintaining composure in highly competitive situations
Strong analytical skills; able to evaluate issues, propose and implement solutions, with consideration for all downstream implications
Ability to multi-task and work in a fast paced environment both in a team and individually
Experience with managing, manipulating, and analyzing large amounts of data
Strong technical acumen; a quick learner in regards to third party applications
Have proficient knowledge and experience with the Microsoft suite of products
Possess knowledge in accounting, payroll, finance, and/or economics a plus
Project Management training preferred
Recent experience in HR or Customer Service Organization
Basic understanding and knowledge of Outlook, Access, SharePoint, Business Objects etc

Team Leader Resume Examples & Samples

Implement/impart Training and Learning for the employees through direct development and by leveraging other
Assign and Manage projects within defined metrics and timelines
Identify problems in meeting key performance indicators; resolve them to the satisfaction of customers and CCS

Team Leader Resume Examples & Samples

Support and Execution of OE Controllership, Cost Center/ PeopleSoft maintenance and Approval Chains business administration processes
Lead team of 4 individuals
Work with management in Poland and Zurich and other Regions to ensure Reporting data is up to date
Analyze Reporting data, in order to create projection and support management decision making
Maintain process documentation, to ensure current practices are documented
Work closely with counterparts locally and in overseas regional offices
Support projects when required and drive improvements of own work environment
Work in close collaboration with peers, up-stream and down-stream process partners in New York, Zurich and other locations
Establish and execute continuous improvement plans towards increased delivery quality, reduce risk
Establish and execute continuous improvement plans towards increased delivery quality, reduce risk Requirements
University degree in Business Administration, IT or related
5-8 years of progressing experience in reporting/ analysis/ operations, including at least 3 years in large international institution
Structured analytical approach with high sense of customer focus and responsibility
Practical advance knowledge of IT tools: ERP platform, MS Excel and office skills
Fluent in English both reading/writing is a must
Committed player who meets tight reporting deadlines; ability to work under pressure and high level of flexibility
Proven Time management, prioritize work and problem solving skill set, high quality delivery
Demonstrated experience and success in applying process improvement techniques
High level of numeracy and literacy, attention to detail, analytical skills and ability to work to tights deadlines

Team Leader Resume Examples & Samples

Supervise and support daily operations performed by the team (Feeder & Metadata Mgmt)
Ensure high quality and timeline delivery of processes in team’s scope
Ensure a learning organization by continuous development and knowledge transfer (lunch learnings, deputy model, functional trainings etc.)
Act as an expert (self and team’s awareness of the process ownership, end-to-end thinking, proactive involvement in calls and meetings)
Guarantee effective resources allocation and capacity planning
Foster employee’s development and possibility to take leadership/ownership
Recruit and/or successfully integrate new team members and new tasks to the Team
Attract and retain Top Talents/Key Employees (minimize attrition rate of key Personnel)
Support Sector Head and Sub Sector Heads in positioning and representing the sector across the organization
Support Sector Head and Sub Sector Heads in positioning and representing the sector across the organization Requirements
5 years of professional experience in Banking/Finance/Accounting/Controlling
Graduate degree in Finance or Economics preferable
Proven track and experience in people management (2 years plus minimum)
Experience in leading projects ([refarable IT and/or business related)
Fluent English (spoken and written)
Very good MS Office practical knowlegde
Excellent teamwork skills with a flexible approach and enthusiastic attitude
Very good conceptual, analytical and solving problem skills (proven experience)
Taking responsibility/ownership for the tasks, processes done by the team
High degree of independence on the job

Team Leader Resume Examples & Samples

Provide functional training and guidance to other warehouse associates on day-to-day responsibilities as instructed by management
Exercise individual judgment to interpret established operating procedures to solve problems
Provide co-workers with leadership and direction to achieve work objectives and improve performance and skills
Provide management with direct feedback regarding overall performance of the team
Flexibility to rotate to other departments/buildings and work extended hours, as needed
Communicate problems, incidents and questions to management
Assist in maintaining supplies and equipment in a neat, clean and orderly fashion and report service requests as needed
Assist with supervisor's responsibilities in their absence
Assist management with a variety of operational tasks and perform special projects as assigned
Comprehend and follow through on verbal and written instructions
Effectively present information in one-on-one and small group situations
Meet deadlines and handle multiple projects
Motivate co-workers and encourage teamwork
Ability to effectively communicate and lead a team
Ability to exercise good judgment
Display strong interpersonal skills
Possess knowledge of warehouse operations
Strong organizational skills with attention to detail
Exhibits the ability to multi-task and prioritize work on a continual basis
High school diploma or equivalent (GED) required. College degree preferred
Knowledge of MS Office, WMS and SAP knowledge preferred

Team Leader Resume Examples & Samples

Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility
Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor
Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures
Minimizes loss by implementing, monitoring and tracking all loss prevention activities
Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility
Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets
Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency
Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture
Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
Guides and trains team members on basic core and seasonal product knowledge
Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty
Understand customer expectations and coaches team to meet or exceed them at all times
Actively supervises and coordinates team to ensure all customers receive the highest level of service
Actively collaborates and shares best practices to drive store team performance
Supports the recruitment, onboarding, training and development of the store team
Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance
Skilled in operating personal computers, POS systems, and various software packages including MS office
Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size
Ability to operate independently and with discretion, and work effectively under pressure
Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
Well developed ability to speak, read, comprehend, and write English
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
Minimum 12 months experience working in a sports/fashion customer & commercial focused retail environment
Advanced selling experience and comprehensive product, retail and industry understanding as well as supervisory experience

Team Leader Resume Examples & Samples

Responsible for the Team’s advising, confirmation and payment undertaking of Sight and Usance Export Documentary Letters of Credit, for North America
Ensures the accurate and timely processing of Export LC advising transactions in accordance with established policies and procedures, appropriate ICC rules and regulatory guidelines
Monitors and scrutinizes all counterparties and transactional details. Escalates non standard or high risk transactions or other activities as per AML Enhanced Due Diligence and Anti-Boycott Procedures as required
Oversees and approves confirmation and payment undertaking requests which require appropriate Export Credit Agency (EDC, EXIM, IFC) risk mitigation, in accordance with ECA policies
As subject matter expert provides consultation to external partners in structuring Export Letters of Credits
Provide Technical guidance and assistance to TD Internal partners for the application of bank procedures/guidelines and ICC Rules & Regulations
Contributes to an excellent customer service function by dealing with problem resolution and complex issues
Provides subject matter expertise and procedural guidance to the team
Responsible for Team’s staff development through coaching and guidance which includes Objective Setting, Performance Development Plans & Appraisals
Ability to adapt to changing policies and procedures
A solid team player, with strong interpersonal skills
Well-organized, high attention to detail, results-oriented
Familiarity with Credit guidelines and understanding of credit documents would be an asset. Knowledge of loan accounting
Effective organizational skills with the ability to prioritize and meet timelines
Be flexible to handle change, innovative, proactive, self-starter
Excellent communication skills (oral and written), and ability to interact with Senior Management
Demonstrated relationship management skills to effectively deal with cross-functional teams, consisting of both internal and external partners
Strong team player with an ability to achieve objectives while functioning within a team environment
Strong knowledge of Microsoft Office software (Word, Excel)

Team Leader Resume Examples & Samples

Daily and month end reconciliations of operations core trade capture systems to the firms books and records (PeopleSoft)
Ensure all breaks are resolved on a timely basis. Escalation to manager of all breaks over T+1
Crete and maintain metrics for internal reporting and daily reporting to London manager
Train/manage ENO's in region who will perform the reconciliations
Undertake in region training of other CCVal teams in regards to break reduction
Create / maintain training manuals / user guides for CCVal in area of responsibility to facilitate this
University Degree required as minimum
Good English Language experience
Understanding of Balance sheet and general accounting principals

Team Leader Resume Examples & Samples

Ensure proper staffing coverage to meet service level requirements
Assist staff with escalated customer and Banker calls
Identify, research and resolve complex, escalated customer issues
Motivate and recognize strong Banker and team performance
Communicate established goals and performance standards
Conduct daily coaching/counseling sessions - minimum 3/Banker/month
Perform required performance monitoring and call listening
Provide ongoing knowledge/training and support to Bankers to ensure optimum levels of customer satisfaction Handle general administrative duties (i.e. employee file maintenance, management reporting, review and audit time sheets attendance records , communicate policy & procedure updates) Participate in building relationships between Telephone Banking and other areas to establish effective and efficient communications, work flows and to develop strong working partnerships that results in exceptional service to customers and Bankers
Perform the duties at an expert level including the research and resolution of customer inquiries and disputes. Exercises authority within limits using excellent judgment to ensure that customer needs are met and that bank policy and profitability are not compromised. Provide individual sales coaching to develop and expand the skills needed to cross-sell and up-sell of all bank products and services. Monitor employee performance to ensure adherence to quality of service while maximizing the process of completing transactions
Effectively administer personnel policies and procedures
Exhibit a working knowledge of Retail TBC Problem Resolution processes
Ensure compliance with lending policies and regulations
Exercise limited policy exception authority
Provide management with support in establishing process improvements to benefit the customer, employee and the bank
Strong Coaching Skills that creates improved and sustained results
Superior Time management skills with an ability to change quickly to meet critical timelines - ability to plan and prioritize
Exceptional motivator with the ability to inspire and deliver a compelling and inspiring message to Bankers
Customer Centric and thrives on crating a positive customer experience
Ability to persuade and influence with little direction and/or information
Resourceful and looks for ways to make things happen
Understand call center management metrics and how to use them to drive Banker performance
Strong knowledge of Retail or Business products, services, sales and markets. Demonstrated ability to identify, analyze and solve problems, by providing viable solutions and executing excellent follow-through
Ability to plan and prioritize
Demonstrated sales ability

Team Leader Resume Examples & Samples

Ensuring that all client positions and valuations are accurate, that correct requirements are being charged in accordance with the clients' strategy and margin policy, issuing margin calls and ensuring they are covered same-day
Understanding day-to-day client portfolio movements and products traded, thinking about what your clients are trading, actively challenging things that do not make sense
Working extesively with the IT, Risk Management & Client Service teams on a daily basis to ensure accuracy of margin calls and client reporting, maintaining a controlled & commercial business
Managing operational risk by performing key daily controls while understanding impacts of any exceptions and escalating where appropriate. IPB & IWM rely on our team to manage and highlight operational risk in the margin process. We are the last line of defence in a market or client crisis
Driving forward the significant change agenda in collaboration with peers in the London, Hong Kong and Singapore Margin/MORS teams

Team Leader Resume Examples & Samples

Experience in performing quality assurance reviews for staff
Proven ability to evaluate employee performance
Motivated, self starter and willingness to work a flexible schedule based on the needs of the business
Commitment to and demonstration of Chase Operating Principles
PC skills to include proficiency with Microsoft Word and Excel

Team Leader Resume Examples & Samples

Provide regular coaching & leadership to a group of advisors & supervise the day-to-day functions of the group
Strong focus on Customer satisfaction
Strong motivation Skill
Ability to handle multiple tasks, projects, objectives and deadlines

Team Leader Resume Examples & Samples

Managing a team of 3 people
Coordinating discussions regarding new products by engaging various departments, including Sales, Trading, Technology, Confirmations, Collateral, Settlements and Finance
Corporate Action monitoring, calculations, processing and reconciliation
Managing tactical/strategic agenda to enhance control framework
Previous line management experience
Strong understanding of complex derivatives, specifically structured products and Exotic OTC's
Previous experience of working in a Trade Support
Ability to decompose complex structured products to ensure correct payoff of structure
Familiarity and experience with the front-to-back lifecycle of derivative products
Previous experience of calculating payoffs for structured notes and exotic options & swaps
Ability to meet strict deadlines in a fast-paced environment
Ability to adapt existing skills in a new environment quickly
Ability to understand complex problems quickly and move projects forward
Strong communication/relationship building skills

Team Leader Resume Examples & Samples

Ensures a world class service is provided to Customers
Continuous focus on improving customer satisfaction and manage implementation of any related new processes
Oversee the Team to deliver first time resolution rates and identify service enhancements as part of an ongoing customer improvement program

Team Leader Resume Examples & Samples

Implement/impart Training and Learning for the employees through direct development and by leveraging other training/development opportunities available
Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
Leverage on the expertise of employees within the group and other teams to improve overall performance
Model the organization's core values, operating principles, and philosophies. Walk the Talk
Share and leverage best practices across teams with the function and outside of it. Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
Identify problems in meeting key performance indicators; resolve them to the satisfaction of customers and CCS business objectives
Look for improving Customer Service efficiencies through coaching, development, training, projects and creative use of available resources
Ensure adherence to schedule
Continually raise the standard of quality in the work of self and others

Team Leader Resume Examples & Samples

Manage a team which is responsible for verification of Net Asset Value of funds domiciled in various EMEA jurisdictions in accordance with local regulations and clients' requirements
Maintain a high quality of delivery, Operating within agreed business SLAs Ensure effective performance and people management of the team
Communicate effectively to senior management including regularly sharing metrics on team performance against agreed key performance indicators
Ensure control environment is effective, minimize operational risk through appropriate quality control procedures
Ensure team adherence to all regulatory and internal Compliance and policy requirements
Manage resolution of issues promptly
Lead and coordinate the effort to train new members of the team and provide an environment to enable their ongoing development
Build and apply knowledge of Fund Accounting
Assist in the development and implementation of improvement plans
Promote an energized, high performing, quality focused and meritocratic environment within the team
Serve as a valued leader of to team members by sharing knowledge, information and best practices. Provide operations expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
Work closely with oversight management

Team Leader Resume Examples & Samples

Manages implementation of incremental businesses
Manages implementation of new processes
Properly monitors KPIs to ensure adherence to audit and control policies and makes recommendations to correct errors
Performs and understands the procedures and controls and ensures staff is trained on new procedures
Creates, develops and maintains business relationships

Team Leader Resume Examples & Samples

Lead a team to meet business objectives as required by the agreed SLA
Ensure a Pristine Control Environment
Ensure compliance with all regulatory requirements and internal Citi policies
Good understanding of applicable regulations and compliance with same
Employee initiatives / employee engagement
Effective communication with internal and external stakeholders
Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
Build and maintain effective communication channels between stakeholders
Drive initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
Regular tracking and de-risking processes from Fraud, Operational, regulatory and information security risks
6-8 years of which 4-6 years in operational process management in Banking Operations
Should have good comprehension skills & be attentive to details
Should be able to make sound decisions based on information on hand
Customer-oriented
Good understanding of branch facing processes
Managed a team for 1-3 years
Competence in Risk & Control, detailed knowledge of Citi policies and procedures and ability to identify and mitigate emerging risks
Knowledge of Microsoft Office Applications (Excel, Word and PowerPoint)
Good oral and written communication skills (calls out to customers)
Good customer service skills and service-oriented
People & process management and strong communication skills
Team building - ability to manage diverse teams and conflict management
Ability to prioritize; analytical thinking and attention to detail
Ability to handle pressure and strong inter-personal skills

Team Leader Resume Examples & Samples

Liaise with the respective Citi Australia Offshore Services Process Manager for change management and escalation activities
Ensure the responsible controls for account opening, closing and maintenances are being adequately actioned
Execute strategies to achieve the unit KPIs, improve processing standards and motivate the team to deliver a customer experience that is professional and timely
Investigate and respond for escalated matters and management concerns as they arise
Identify coaching opportunities and provide feedback to direct reporting staff
5-6 years of which 3-4 years in operational process management in banking operations
Should have good comperehension skills and be attentive to details
Good understanding of branch-facing processes
Competence in Risk & Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate emerging risks
Knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
Good oral and written communication skills (call-outs to customers)
Good customer service skills, service oriented
People and process management, strong communication skills
Team building - ability to manage diverse teams, conflict management
Ability to prioritize, analytical thinking and attention to detail
Ability to handle pressure, strong interpersonal skills

Team Leader Resume Examples & Samples

Execute Citi’s performance development framework responsibilities for directly managed staff
Be responsible for Funds Transfer processing
Understand the end-to-end process, required controls, systems and applications used and stakeholders involved
Proactively monitor service standards to improve compliance and the quality of the services provided to customers
Identify current and potential process weaknesses, and take appropriate action to eliminate and improve quality and process timeliness
Manage and resolve exception matters escalated by internal departments
Provide process subject matter expertise on changes resulting from business initiatives, technical upgrades or regulatory/compliance required changes
Ensure the team adheres to the unit policies and procedures and Citi standards
Manage accurate and relevant MIS and review data for trends in team performance
Ensure the responsible controls for payments processing are being adequately actioned
Key Deliverables
Service Levels / TATs / KPIs are met and / or exceeded individually and the unit as a whole
Responsible controls are executed and adhered
Customer experience is managed to the expectations of the organisation
5-6 years of which 3-4 years in Operational process management in Banking Operations
Detailed knowledge of banking payment flows
Accountability for bank ledger exception and reconciliation activities
Track record of payment control execution
Knowledge of Microsoft Office Applications (Excel, Word, and PowerPoint)
Good oral and written communication skills (call outs to customers)
Good customer service skills and service oriented
Professional Attributes: Able to maintain good rapport with peers and supervisors
Values attendance and punctuality
Strictly observes deadlines and cut-off times
Personal Attributes: Good comprehension skills
Have decision-making abilities
Organized and systematic
Hardworking and patient

Team Leader Resume Examples & Samples

Professional Attributes
Able to maintain good rapport with peers and supervisors
Good comprehension skills

Team Leader Resume Examples & Samples

Be responsible for Wealth Account Opening processing
Ensure the responsible controls for Account Opening are being adequately actioned
5-6 years of which 3-4 years in operational process management in Banking Operations
Team building; ability to manage diverse teams and conflict management
Ability to handle pressure; strong interpersonal skills

Team Leader Resume Examples & Samples

Set high expectations of desired behaviours for yourself and your team and role model these in the way you conduct your business
Discuss the development needs of each team member and take the appropriate actions to ensure staff are able to fulfil their job requirements and realise their full potential
Identify individual talent and retain within the business by identifying career development and learning experience opportunities
Ensure your team clearly understand their performance accountabilities and take immediate and appropriate action to remedy unsatisfactory performance levels
Engage the team in the strategic direction of Citibank, so they may actively participate in achieving the business objectives
Contribute to personal and public image by compliance with all relevant policies, practices and regulations in an effective and responsible manner
Strong coaching and developing skills
A natural flair for leadership
A strong orientation toward process – following, understanding and enhancing end to end process
The ability to apply relevant commercial judgement to business decisions

Team Leader Resume Examples & Samples

Deliver to time, cost and quality against fully scheduled and resourced management plans that define timescales
To be able to provide a customer focused service
Taking a creative and innovative approach to work
Involvement in delivery of multiple activities simultaneously
Maximising performance in themselves
Team building: Inspires and fosters team commitment, spirit, pride, and trust
Facilitates co-operation and motivates team members to accomplish group goals
Problem solving: Identifies and analyses problems
Determines relevance and accuracy of information
Generates and evaluates alternative solutions
Able to show that attention to detail is applied to all aspects of work

Team Leader Resume Examples & Samples

Leading a team of season staff inline with Pearsons policy procedures and values Delivering of all ondemand and paperbased, series specific qualifications for LCCI, Greek Jetset and Functional Skills candidates are processed and issued with a valid result within the agreed SLA's and Ofqual Regulations
Support line manager by input into defining processing requirements for ondemand products as legacy systems are phased out and new systems are built
Ensure a high standard of customer service ethos and focus within the teams at all times
Develop and maintain a professional working relationship with internal and external customers
Ensure any CRM logs are allocated to specific individuals, actioned correctly and closed within required deadlines
Ensure the seasonal workforce have clear objectives that are measured
Ensure all goals are delivered on-time, to specification and within budget
Ensure all tasks are scheduled via a project plan which is visible and adhered to throughout delivery
Ensure all processes are delivered to the highest standard, reviewing throughout and improving where possible for maximum success and efficiency
Ensure all business objectives are understood by all team members and clarify any uncertainties with line management
Ensure adherence to the Code of Practice and Pearson procedures at all stages
Ensure team members are trained/briefed on new systems to ensure that all staff are aware of the requirements of each process, inputs, outputs, schedules and SLA's
Effectively communicate key issues
Partficipate in regular team communication to review and report on progress and current tasks
Ensure all staff timekeeping is punctual and temp staff hours are accurately recorded via Trams
Maintain a clear desk policy
Record, monitor and feedback time and attendance of seasonal resource Induct, train and assess seasonal resource
Performance measurement of and feedback to all seasonal resource
Approval of seasonal reource timesheets
Monitor work throughput against schedule
Apropriately escalate key issues where necessary
Complete daily/weekly/monthly reports or as designated by line manager
Conduct effective team briefings
Complete daily Health and Safety checks

Team Leader Resume Examples & Samples

Strong interpersonal skills at both verbal and written communication
Demonstrated ability to contribute significantly in strategic business partnerships
Demonstrated abilities in process migrations and sustaining high performance standards
Keen business acumen with focus on customers
Previous experience in Card Services and Collections would be an added advantage

Team Leader Resume Examples & Samples

Acting as a central point for stakeholders (communication, risk escalation, day to day matters)
Providing set of reports on the team's performance
Monitoring SLAs targets achievement and act on potential breaches
Coordinating process changes (design, documentation, approvals and communication)
Acting as the first point of contact for the employees in all matters
Providing team support for standard and ad-hoc reporting
Coordinating the flow of correspondence to/from Risk Managers, Risk Controllers, Finance and Human Resources

Team Leader Resume Examples & Samples

Ensures that all goals set for the team are met; revenue credits, service levels, productivity, quality, CIQ, refund metrics, etc
Develops and manages a talent pipeline within their teams. Includes consultants and coaches that are directly supervised by this role
Communicates continuous information and facilitates meetings and training to drive exceptional customer service
High School Diploma (or equivalent) required
Bachelors Degree preferred
Technical skills

Team Leader Resume Examples & Samples

Ability to analyze and solve problems within functional area of responsibility
Responsiblefor directing the activities of the approximately 25 hourly associates working in the Assembly department of the Faucet plant
Coordinates the activities of the Assembly and Sub-Assembly areas with other related areas to ensure uninterrupted flow of scheduled parts
Maintain and train an efficient work force in accordance with work load and schedule requirements. Recommends up-grading, transfers, disciplinary action as required. Maintains attendance and vacation records as required
Frequently checks all department methods and procedures and recommends new and improved methods as deemed necessary to the operations. Checks with various Engineering Groups on new procedures
Responsible for the administration of the company policies in all areas including Human Resources, Safety, and 5S
Initiate any follow-up action related to several reports, including Inspection Rejection reports, Material Usage reports, Corrective Action reports, Safetyreports, Operating Variance reports and many misc.reports
Attendsvarious meetings such as Planning, Organizing, Training and ProductionScheduling. Prepare special reports and perform a variety of special duties as assigned by the Production Manager
Developand administrate the department budget consistent with the Strategic Deployment Plan of the Faucet Division
Oversee the inspection, continuous improvement and sustainability of the area supervised to ensure safe work practices by associates for associates
Record or report improvement opportunities to EHS when issues arise
Oversee preventative maintenance procedures to eliminate safety risks in supervised areas
Conduct and record monthly safety training reviews with associates

Team Leader Resume Examples & Samples

Responsible for directing the activities of the approximately 15- 25 hourly associates working in the organic and special finishes department of the Faucet plant
Coordinates the activities of the plating, spraying, lacquering, vibratory, highlighting, masking, lasering, racking and other related areas to ensure uninterrupted flow of scheduled parts
Maintain and train an efficient work force in accordance with work load and schedule requirements. Recommends up-grading, transfers, disciplinary action as required. Maintains attendance and vacation records as required which includes administrative work in time keeping system for all direct reports
Responsiblefor the administration of the company policies in all areas including Human Resources, Safety, and 5S
Initiate any follow-up action related to several reports, including Inspection Rejection reports, Material Usage reports, Corrective Action reports, Safety reports, Operating Variance reports and many misc. reports
Attends various meetings such as Planning, Organizing, Training and Production Scheduling. Prepare special reports and perform a variety of special duties as assigned by the Production Manager
Develop and administrate the department budget consistent with the Strategic Deployment Plan of the Faucet Division
Oversee preventative maintenance procedures to eliminatesafety risks in supervised areas
Ensure inventory accuracy goals are achieved
Order production supplies and oversee rack and machine repair as required to eliminate downtime

Team Leader Resume Examples & Samples

Lead programs necessary to continuously develop a safety culture capable of achieving a goal of 0 accidents
Maintain a safe, clean work environment and implement L’Oreal Safety/housekeeping, health and environmental programs
Maintain L’Oreal quality assurance procedures
Observe “Good Manufacturing Practices” (G.M.P.)
Under the supervision of the Cell Manager provide daily workflow for the production workforce to achieve the plan and maximize the efficiencies of manufacturing operations
Provide operational support in order to achieve operational goals, including the change over, set-up or running of production lines
Lead productivity improvement teams and projects to eliminate losses and improve manufacturing operations
Train and assist all personnel in skills and procedures that enable maximizing the efficient conduct of manufacturing operations
Organize and improve material flow to eliminate losses and improve production efficiencies
Maintain appropriate records and complete necessary computerized labor system download reports in a timely manner

Team Leader Resume Examples & Samples

To control and allocate work across the team, ensuring that defined targets are met keeping line management informed of any operational issues
To effectively manage team members, maintaining a high standard of communication through team briefings, consultation, review and one-to-one meetings
To continually monitor individual performance against team member’s key objectives and targets taking any necessary action where appropriate to improve standards
To ensure that permitted absence levels among team members is managed in line with business needs
In conjunction with HR, ensure that poor performance is addressed, handle grievances and discipline issues within the company procedures
To coach team members and arrange appropriate training to help them achieve their personal development goals
To ensure the Company Health & Safety policies and procedures are adhered to by all team members
To work co-operatively with others, creating and maintaining team spirit / morale within the organisation to achieve a common goal

Enterprise Threats Team Leader Trusteer Resume Examples & Samples

Vast experience in malware research – dynamic and static
Broad knowledge in vulnerabilities and exploitation flow
Windows internals (Windows kernel an advantage)
Programming languages such as C/C++, Perl, Python, PHP etc
Network infrastructure, protocols and tools such as TCP/IP, HTTP, Wireshark, TCPDump etc
Excellent written & verbal communication skills in English
Prior hands-on technical leadership threat research experience
Reverse engineering, experience with IDA and WinDbg
BSc in CS or similar

Team Leader Resume Examples & Samples

Supporting ongoing change initiatives and understanding the regulatory environment
Day-to-day management of the team
Ensuring the team is handling requests with the right priority
Ensuring all policies, procedures and guidelines are followed by team members
Acting as a central point for stakeholders (communication, risk escalation, day-to-day matters)
Providing set of reports on team performance
Acting as first point of contacts for the employees in all matters

Team Leader Resume Examples & Samples

You must have at least a bachelor's degree in Computer Engineering or related fields
3+ years of relevant working experience (C/C++, Java, scripting languages etc.)
Previous experience in a technical lead position
Previous experience in the academic or research community is preferred. Previous experience as a professor/teaching assistant is a plus
Ability to communicate with internal customers and assign tasks to other engineers, driving the project to completion
Strong analytical / modelling capabilities
Ability to understand computer architecture (Intel, AMD, ARM)
Strong written and/or verbal communication skills, including English
Proactive, self-starter, fast learner
Knowledge about X86/ARM instruction set architecture is a big plus
Experience in profiling, code optimization and performance analysis is a plus
Mastering of statistical mathematical concepts is a big plus
Familiarity with multiple OS (Android, Linux, Windows) is a plus

SW Team Leader Resume Examples & Samples

BA/BSc in Computer Science, related technical field or equivalent practical experience, MS Preferred
2+ years of experience leading successful Software development team/s
7+ years of experience developing Client-Server / Web applications that scale
Proven design, coding and debugging skills with proficiency in C#, C++ or Java - C# preferred
Solid databases background (SQL / NoSQL)
Strong passion and experience delivering highly compelling, high quality customer experiences
Ability to ramp up quickly on new technologies and experience to pick the right one for a given problem
Awareness to emerging design patterns and technologies
Knowledge of HTML5, CSS3, JavaScript, AJAX frameworks, ASP .NET MVC - An advantage
Experience in Linux/Android user-space/application development - an advantage
Experience in communication technologies - an advantage

Cib-transaction Processing Spec-team Leader Resume Examples & Samples

Repair of electronic wire transfer instructions for global currencies
Review and process accounting of “other bank” charges against client transactions
Monitoring transaction activity and control settlement timeframes for fund transfers
Graduate with Minimum 2 years – International Payment Processing Operations or Fresh

NPI Team Leader Resume Examples & Samples

1, Work with Marketing & engineering team,to define product strategy plan
2, Lead NPI programmes to pass GW as scheduled time line
3, Close communicate with account managers, to deliver product as customer expected
4, Lead cross function teams to update product manuals,e.g ESM,Technical Data,OMM, etc
5, Lead cross function teams to define new product objectives, including target makerting, product specs, reliabilty etc
6, Work with cross function teams,responsible for product health even after passed GW7
7, Keep up to date on new product or develop new products

Cib-transaction Processing Spe-team Leader Resume Examples & Samples

Partner with product and CIB colleagues to effectively address client issues that fall outside of internal and client SLA’s
Makes recommendations on process
Prepare reports and scorecards to gauge health of KRIs and KPIs
Fresh Graduates / CA’s/ MBA’s or graduates with One to Three years of experience
Has to be extremely client-focused and result-oriented in approach
Effective communication, negotiation & conflict handling is mandatory
Should understand the big picture and think out of the box to resolve client problems

Cbna-gcg-team Leader Resume Examples & Samples

At least 3 to 5 years of experience in sales
Excellent negotiation and selling skills/ability
Able to develop strategies to meet sales goals
Experience in managing people

Team Leader Resume Examples & Samples

Ensures supervision and oversight on Client set ups for line of credit facilities in the credit systems and confirmations that all required credit documentation is complete
Leads production of quality documentation and edits, cross-regionally, on all standard and non standard loan types, including but not limited to: Unsecured, Real Estate (footprint and non-footprint states), Marketable Securities, and Business Assets and Titled Collateral
Ensure compliance to Private Banking guidelines/policy and Federal Lending Regulations (FSA, Basel II, FIRREA, Reg Z., MDIA)
Encourages practice & usage of all available resources to find, review, and set-up loan covenants, and use the information to prepare quality Covenant Agreements and Loan Agreements
Reviews current and all pending exceptions to covenant agreement terms that occur. Confirms their accuracy and proactively could identify an appropriate resolution prior to escalation to extended team members to highlight to Underwriters and Bankers for resolution
Ensures all credit risk recommendations and mitigations are implemented
Partners and encourages his team to liaise and partner with Capital Advisors and Analysts to capture terms and conditions stipulated in the credit approval and legal documentation into the corporate credit platform (via ARC)
Coordinates with his team and global partners with all aspects of portfolio management on a daily basis including, but not limited to, maturing facilities, client annual reviews, unlinked outstandings, overlimits, temporary facility extensions or increases, document exceptions, covenant exceptions
Manages market and LOB transfers as clients and facilities are moved to new markets or to other LOBs outside of PB
Create Legal and the Credit File and Compliance Deal Folders for all facilities within Deal works and file completed ARC proposals
Master CRRT and CWS reporting to support data and analytical needs
Responsible for maintaining critical Client credit data in Corporate Systems
Support Credit and Capital Advisory requests for targeted data summaries and portfolio risk analysis. Receive and review pre/post closing legal packages, comparing the legally documented terms and conditions to those stipulated in the credit approval memo and ARC, ensuring accuracy. Create / contribute transmittal / QCC when appropriate
Candidate should possess strong knowledge of banking operations
Leadership skills to drive discussions and lead the group
Relationship building with diverse groups and senior executives
Have an affinity or ability for systems thinking
People management experience and Client focus
Degree in Business Administration or Chartered Accountancy or Law or Chartered Secretary with 4 years of work experience else 6 years of work experience
Understanding of derivatives, FX and participations/syndications
Understanding of TQMI or six sigma certification will be an added advantage

Team Leader Resume Examples & Samples

Reconcile OTC positions daily with all counterparties
Resolve outstanding derivatives issues with brokers and custodians
Prepare daily domestic futures reconciliations for start of day process
Swap settlement confirmation with brokers
Systems and data maintenance
Communicate daily exposure reports to internal counterparts
Prepare and send out daily OTC holding reports
Update Derivative Metrics for Futures & OTC's on a daily, weekly & monthly basis
Ability to work with tight deadlines and drive quick TAT
Expertise with MS Office tools such as Word,Excel,Powerpoint and Access
Data presentation and interpretation skills
International/FX experience a plus
Proactive/Team oriented
Quantitative orientation
Ability to prioritize responsibilities
MBA/CA/CFA with 6 years of experience or Graduates with 8 years of experience in financial services industry
Operations Management

Team Leader Czjw Resume Examples & Samples

Manages and oversees the execution of project plans for any scope; ensures adherence to all department, project governance and technology standards and procedures, including all documentation requirements
Assigns resources and monitors progress of all assignments; ensures completion of schedules
Work closely with Relationship Managers to review project priorities and timing
Effectively communicates and develops a professional level of cooperation across the organization
Create, document and present project status reports and activities to senior management
Ability to understand technical, business and operational impacts of a project
Responsible for the job growth and career development of staff members by providing development and training plans, guidance and sharing knowledge
Must be able to contribute to the development of a cost center budget
The Team Leader works under the supervision of a Systems Manager
The Team Leader is responsible for managing all aspects of the team’s responsibilities
The Team Leader provides backup to the Systems Manager, as required
Perform other related assignments as requested by management
Associates degree, or in lieu of a degree a minimum of 12 years work experience
Requires a complet understading of the system development life cycle
Ability to understand technical, business and operational impacts of a project or
Prior Banking or Financial Services Experience
Self-motivated and able to motivate others

Team Leader, Derivatives Resume Examples & Samples

Industry knowledge of Derivatives products
Skills in negotiation, leadership, accountability and relationship management
Delivers a work product that requires less revision

Product Development Team Leader Resume Examples & Samples

Manages the overall schedule, delivery, and support of all products in portfolio segment across the product lifecycle
Assesses, manages, and tracks business risks and mitigation plans
Communicates Offering Team assumptions, priorities, strategy, and real-time business implications to all stakeholders, including executive, field team and customers
Owns Lifecycle Management and customer satisfaction
At least 3 years experience in working in a global organization and on products generating $100Ms of revenues annually

Cib-mo-edg-team Leader Resume Examples & Samples

Perform reconciliations between front office, middle office and back office systems to ensure data capture accuracy and completeness
Ensure all transactions are correctly captured in booking systems, risk management and down stream systems
Action and perform root cause analyses on new issues or control gaps
Produce time sensitive daily reports with actionable data to Front Office, Middle Office or Back Office for break resolutions
Ensure the Sales and Trading are in compliance with rules and regulations in various local jurisdictions
A strong control mindset and adherence to a high degree of business ethics
Mathematics, finance, accounting, engineering or project management background preferred
In-depth experience with equity products and global markets, including rules and regulations familiarity
Excellent communication skills; fluency in English required
Ability to pick up complex systems architecture easily
Ability to work in a high pressure environment with time critical deliveries
Excellent time management skill and ability to prioritize work effectively
Graduate with minimum 5 years experience in an investment bank. Client Services experience is not mandatory but will be an added advantage
University graduate is a requirement; MBA or higher education preferred

Team Leader for SBS TLM Resume Examples & Samples

Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time)
Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time)
Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the MAS staff. Assists in determining the team's training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)

Team Leader, Remote Ops Center Resume Examples & Samples

Creates and maintains remote monitoring initiatives to support department financial objectives
Analyzes financial data to identify and recommend business plans to enhance the effectiveness of Company's shortage initiatives
Continually develops new ideas. Determines the critical issues, targets the root cause of problems and generates creative solutions
Identifies integration potential of remote monitoring technology into other operational components such as Exception Based Reporting
Develops store and vendor partnerships. Communicates current trends and performance between Remote Operations Center and key Loss Prevention Field Leadership. Builds positive working relationships with vendors to support department objectives
Recommends key relationships that should be initiated or improved to positively impact the Compan's financial position and/or technical ability
Supervises associates. Creates effective training and awareness materials to brand program objectives with remote operations center associates
Ensures remote operator's internal/external productivity is maximized through use of various digital technologies
Provides support to individualized development plans for team members, fostering an enriched developmental environment
Creates an effective work environment by establishing clear objectives, recognizing Associates and maintaining open lines of communication
Supervises center productivity and promotes meeting or exceeding team performance expectations as defined by center metrics
Proven problem solving and negotiation skills preferred
BS in IS/Finance/Criminal Justice (MBA/other advanced degree a plus)
Ability to prioritize in a fast-paced work environment
Excellent analytic skills

Cib-team Leader Resume Examples & Samples

Uses initiative and readily questions
Numerical thought process
Proficient use of PC software for document and worksheet preparation
Flexibility to work on holidays / extended working hours on high volume days, if required

Team Leader Resume Examples & Samples

Managing the Funding of the Settlement Nostro for various currencies for settlement of Fixed Income and Equity deals
Generating SWIFT messages for securities settlement
Looking at the Pre matched report and settled deals report
Confirming Foreign exchange, money market and Bullion trades in the system
Following up with internal / external counterparty for unconfirmed trades
Do account allocation - moving securities from domestic account to Euroclear account
Handle cross border trades and handle queries
Coordinate with the cash management team and the Middle Office team
Key facilitator of all projects such as migration of various books of businesses from other PB platforms, creation of new Branch infrastructures and testing and implementation of new trading/processing requirements
Candidate should possess knowledge of banking operations
Familiarity with Investments process & trade flows
Capability to manage and handle escalations by liaising with the internal & external stakeholders of the business
Managing People - Objective Setting, Providing feedback, conflict resolution and motivation

Cib-team Leader Resume Examples & Samples

Processing of authorised client instructions for Managed Fund investments into Unlisted Unit Trusts, Hedge Funds, Private Equity Assets and Third Party Cash Investment openings in a timely manner
Asset due diligence aligned to safekeeping policies
Client support, education and query resolution related to instructed transactions
Daily clearance of cash and asset reconciliations (Hiport/GTI/Nostro)
Asset and other static data set up and maintenance on the various internal systems
Receive and action all authenticated client instructions for Applications and Redemptions in an efficient and timely manner
Oversight of trading application with prompt escalation for any pending items inline with intraday cut-offs
Liaise with various Fund Managers for fax instruction(s) placement/ confirmation of cash receipt and units
Maintain awareness of all outstanding instructions and ensure chased regularly at each stage of process
Completion of daily transactional recs on T+1 for trades transacted
Oversight of price changes as and when required per client direction
Providing coverage to the rest of the Managed Funds teams during staff absence and peak volume periods
Assist with training and ad-hoc tasks as and when required
Basic understanding of Accounting and Taxation principles
Ability to manage workflow and meet deadlines
Sound knowledge of Australian Financial Market
Understanding of custody processes and unit trust / managed investment workflows beneficial

Fabrications Team Leader Resume Examples & Samples

Coordinate and sequence work assignments to ensure a smooth flow and optimum efficiency of production
Provide realistic time estimates for completions of specific product
Issue day-to-day instructions and details to employees to satisfy the needs and requirements of the daily build
Direct and/or oversee cleanup activities
Work with specific employees on nonconformance issues or quality-related matters
Examine manufactured product and parts to ensure they meet specifications
Assist in monitoring of employees job performance; provide input for performance appraisals
Assist in the training of employees on processes and procedures, forklift and crane use, etc
Assist in the introduction of new technology, processes, and procedures
Ensure that daily inspections of forklift, overhead cranes, etc. are being done. Switch out crane inspection tags weekly
Actively support Our Values in Action
Perform normal production duties when and where necessary and any other duties as apparent or assigned
Be highly engaged in departmental improvement activities
Must be organized and detail oriented with strong leadership skills
Must possess a strong understanding of the back-shop production processes with experience in either Welding or Machine Departments of Cat Forest Products is a must
Minimum 3 months experience executing BIQ inspection process
Proficient in AQE & HVC a must
Ability to read and interpret print drawings and weld call outs
Able to act as positive role model and lead by example
Solid problem solving capabilities
Have completed GD&T training

Quote & Cost Team Leader Resume Examples & Samples

Coordinate day-to-day Quote team assignments
Review information developed by engineering department for customer quotations, including material processes and design intent of requested quotations
Build estimations from the ground up based upon knowledge of manufacturing processes and commodities to include cost development for raw materials, machining rates, and other processing costs to ensure consistent accuracy of work
Maintain overall accountability for estimates submitted
Must be able to cultivate relationships for collaboration with the Program Management, Purchasing, Engineering, Sales departments, and the manufacturing locations
Be able to fully explain estimate assumptions to all organizational levels and back up with supporting detail
Prepare and maintain commercial finance deliverables in a confidential and thorough manner to insure quality and integrity of data
Continually look for ways to improve the Cost Estimating Process
Ability to prioritize multiple estimate requests quickly and accurately
Must be self-motivated/directed. Required to determine most, if not all own priorities
Requires minimal management input to achieve objectives. Must uphold the highest code of ethics and values consistent with company expectation
Recognized as subject matter expert in one or more processes or commodities
Bachelor’s degree or equivalent experience in related field (Accounting/Engineering)
Minimun 5 - 7 years experience working in an automotive production / manufacturing environment
Expert in Microsoft Excel
Team Leadership experience
Experience using other cost estimating software programs
Ability to convey/train knowledge to others
Critical analysis skills
Strong interpersonal skills - Position interacts with all levels of the organization
Proficient in Microsoft Word, Excel, Outlook, Web-based Intranet Systems – and other MRP systems, background in SAP desirable, but not required

Team Leader Resume Examples & Samples

Managing the oversight of the equity and valuation review process of senior analysts and analysts, including time management and workflow processes; monitoring performance of closely held assets to inform clients of their performance and to fulfill regulatory requirements; training, mentoring, and development of staff; and ensuring appropriate blend of staffing, education, accreditation, and experience to meet fiduciary obligations in consultation with colleagues and the managing director (60%)
Researching and completing annual investment reviews and market value estimates for assets/accounts pursuant to J.P. Morgan policies and procedures, and reporting any exception to management (30%); and
Reviewing milestone achievements and provide feedback to senior analysts and analysts on performance, including eventual promotional recommendations or corrective actions (10%)
Three to five years of experience in the equity review and valuation of privately held or publicly traded companies
Bachelor's degree in finance, economics, accounting or related field required
Advanced degree, industry accreditation, or relevant experience in the field of appraisal practice and valuation methodologies (e.g., certified by the American Society of Appraisers), mergers and acquisitions, fiduciary trusts, or finance a plus
Requires extensive knowledge of financial analysis, accounting (e.g., US GAAP), and preferably some knowledge of trust and investments
Requires thorough technical knowledge of various software applications including Microsoft Office (MS Word, Excel, Access, and PowerPoint) and Lotus Notes. OMNI System knowledge a plus
Excellent organizational skills and effective oral and written communication skills. Proficiency in spelling, grammar, and punctuation

Team Leader Resume Examples & Samples

Booking of Redemptions
Investigations of breaks & follow ups
Ensure adherence of operational procedures to complete task in an accurate and timely manner
Knowledge of Microsoft Word, Excel and Access
Client focused
Control orientated
Support the team in their mission to provide top quality operations
Document procedures and identify requirements for additional controls
Completion of daily checklist and reporting
Look for opportunities to improve process efficiency
Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
Atleast 0-2 years experience in an Operations / Banking / Securities Market environment

Cib-gds-team Leader Resume Examples & Samples

Set up and maintenance of all derivatives data within our strategic systems such us Calypso, DerivClear, WINS Enterprise, FARA, Cosmic
Involvement in new client/ fund on-boarding and/or new products
Excellent communication, interaction and influencing skills. Comfortable at interacting with and communicating to all levels of management
Quick learner and capable of grasping nuances of products and implications of their processing requirements
A thorough understanding of operational risk and controls processes
Anticipate issues and know when to escalate
Good prioritization and time management
Sets team priorities that support vision and strategic goals; re-evaluates and communicates them regularly
Establishes authority and credibility with team. Inspires, motivates and guides others to produce
Partners well with peers, subordinates, managers, and LOB and functional partners (e.g., Risk, Technology, Operations, and Finance)

Team Leader Resume Examples & Samples

Continually monitor and audit Health and Safety, People, Quality, Velocity and Cost metrics within your span of control as per Caterpillar Production System (CPS) guidelines
Route cause analysis on any issues raised within your area of responsibility
Ensure all relevant infomation is communicated to appropriate departments/personnel
Maintain teamboards against the following metrics: People, Quality, Velocity and Cost
Culture - reinforce Caterpillar's Values in Action
Provide support to the Section Manager and cover absent team member roles if required
Respond to Andon calls and dispatch support resources as needed, identifying root cause corrective action
Work to imbed Caterpillar Production System and MQ12005 processes into the production lines
Assist in the creation, training and implementation of standardised work processes
Participate in Process Improvement Dialogs (PIDs) and Rapid Improvement Workshops (RIWs)
Proactively plan for future quality, staffing, safety and production requirements
Respond to unforeseen quality, staffing, safety and production matters, liaise with Section Manager with an immediate corrective action plan
Generate and work on Continuous Improvement ideas for your assigned area using the Continuous Improvement (CI) process
Adhere to the Company's Health and Safety policy and safe working practices
Undertake training and further learning as required
Report all Health and Safety incidences in line with the company guidelines
A self motivated individual, with the flexibility to deal with individual and team behaviors, you should be able to motivate others with your advice and experience
Initiative and strong communication, interpersonal & organization skills
Understand and promote Caterpillar's Values in Action
Identify with Caterpillar's belief in the value of continuous improvement and a team-based culture
This role is a multi-shift position

Team Leader Resume Examples & Samples

Initiative and pro-activeness
Ability to build-up and build-out key relationships
Team worker and ability and aptitude to co-operate
Concern for quality, timeliness and accuracy
Technical/professional expertise
Ability to organize, plan and prioritize
Firm and assertive yet diplomatic and tactful
Bachelor or Master degree of any discipline GCS supplier management
Minimum 5+ years of Customer Service leadership related experience
Fresh graduates or less than 5 years of CS experience need not apply
Applicants must have experience leading a CS project and/or a team with tangible results
Must be willing to be flexible on working hours in order to provide global support

Team Leader Resume Examples & Samples

Strengthen and monitor control environment and ensure nil Errors, Fines & Loses
Adopt best practices by partnering with other locations / client groups providing fund accounting / custody services
To understand client needs / issues and device feasible solutions
Participating in process improvement initiatives with clients and with internal departments
Conduct trend analysis on issues / inquiry trends to understand defects in the system and to proactively work with various product groups to design and implement solutions
Publish weekly summary of performance and open items
Conduct weekly and monthly service review calls with clients on service issues
Resolving Internal Custody breaks (cash and stock) between the agent bank and JP Morgan
Ensure that any issues are escalated to the Process Manager within an appropriate time frame
Functional knowledge of Mutual Funds and/ or custody settlements and / or fund accounting
Experience of 0-1 years experience in an Asset Management Company, Custodian Bank, Audit Firm or Financial Servicing firm servicing Mutual Funds or Insurance Funds or Pension Funds would be an advantage
Should be a self —starter who can take initiative and a lead on projects, trend analysis, scope out new products and solutions to client issues or requests
Self-motivated and flexible to working hours
Good organizational skills and prioritization of tasks
Basic knowledge of Ms Office (functional knowledge of MS Excel is vital)
Good Interpersonal Skills — needs to be a team player

Green Team Leader Resume Examples & Samples

Supervise, schedule, train and assist all Green Team (site clean-up staff), ensuring they are at their assigned posts and have all instruction and supplies to successfully carry out their responsibilities
Ensure all Green Team staff work in a safe, efficient, and professional manner
Carry out recycling program
Must be available to work every performance at the Bandshell
Communicate with Site Coordinator about needed site repairs and supplies
Ensure accurate sign-in and sign-out timekeeping for all Green Team staff
Work with other BRIC staff to recruit, interview, and hire Green Team
DAY OF SHOW
Ensure site is clean throughout and ready for opening each day
Ensure all backstage restrooms, public restrooms and portable toilets are clean, stocked and ready for heavy daily use
Ensure portable toilets are serviced by contractor as per schedule
Work directly with Green Team to pick-up and bag trash and recycling throughout show and at the end of each show, leaving site and perimeter clean for the next day
Coordinate breaks

CIB Settlements Team Leader Resume Examples & Samples

Consistently meet KPI/ deadlines & communicates work status to appropriate parties
Able to implement small projects given clear goals and direction
Communicates effectively & professionally, responsive to queries and requests and able to escalate when needed
Listens effectively to client needs, asks the right questions & is sensitive to what is key/a priority for clients
Intermediate to in-depth understanding of products and financial concepts in immediate business area. High-level understanding of how products supported fit in at firm
Matching of incoming confirmations /settling payments for sensitive/ larger counterparties
Where appropriate, takes action on own, without waiting for direction from others. Persists and continues to strive for a goal despite obstacles and setbacks
Expresses ideas in a confident, clear and compelling way and appropriately tailors style/approach to audience, both verbally and in writing
Effectively manage a team & actively participates in firm-wide initiatives (recruiting, mentoring, training)
Familiar with and adheres to the Firm's Code of Conduct, regulatory requirements and all policies applicable to role, business, LOB, and location
Actively participate in the implementation of strategic initiatives identify process improvements and efficiency opportunities in the daily workflow verbally confirming details of Derivative Trade products
Basic understanding of individual functions comprising the business, their interdependencies and business as a whole
Knowledge of the technical infrastructure that supports the business & effectively utilizes infrastructure for daily tasks
Control and Process Improvement mindset
Identifies key stakeholders in the business process and establishes solid working relationships with these key partners
Capitalizes on opportunities to develop relationships with others outside their business/function
Able to critically challenge with the goal of identifying control issues and process improvement opportunities
Should be excellent at excel management

Cib-big-team Leader Resume Examples & Samples

Manage specific integration streams
Project management – support individual integration projects
Strong Controls Mindset – will need to consider and communicate data privacy and other compliance factors as well being able to police OTM controls and adoption standards
Business Experience and Analytical & Creativity Skills – will need to quickly digest and understand business processes and help propose and push quality workflow solutions
Technical knowledge with XML and SQL knowledge is an advantage
Degree or above in a related subject

Cib-team Leader Resume Examples & Samples

Responsible for meeting client deliverables with a high level of timeliness and accuracy
Constant and regular review of processes and performance with focus on improving team competency / performance rating
Prepare MIS / Scorecard as required by management. And monitor all relevant MIS data ensuring all issues have been resolved expediently
Responsible for leading multiple projects
Adhere to all JPMorgan Chase and department policies
Provide verbal and written status updates to business partners
Meet or Exceed Scorecard Objectives
Should be a back-up to the Process Manager

MM Ops-team Leader Resume Examples & Samples

Tracking and monitoring trades
Monitoring swifts queues for trades for which payments have to be sent
Check all payments related to trades in a timely manner
Liaising with Traders / Support team to resolve any issues with respect to trade discrepancies
Escalating any issues to Donor Locations/Senior Management as necessary
Producing MIS with regards to KPI (Deal volumes, o/s confirms, system down times)
Investigate and Reconcile Nostro - Account breaks
Good interpersonal skills; to be able to work as a team player
Good communication skills both verbal & written
Flexibility to work under pressure to meet deadlines
Good organization and planning skills
PC literate in MS Word, MS Excel
Knowledge of SWIFT messages is preferred
Must be able to demonstrate accuracy, flexibility and self-motivation

Team Leader Resume Examples & Samples

Operates a production line
People Manager with 7 – 15 +direct reports (1st level processors)
Provides management with analysis of key process drivers, root causes, and provides recommendations for improvements
Combined day-to-day and medium term (3 to 6 month) processing or activity responsibilities
Lead a team in delivering service or transaction processing consistent with Global Operations & Technology business objectives
Monitor service delivery against standards; implement action to ensure service deliverables are achieved consistently
Apply knowledge of TDS systems, processes and regulations in resolving escalated client issues – ensure communication with key stakeholders elsewhere in TDS
Adhere to operating standards and processes – check and validate work of team members
Monitor service, productivity and efficiency levels within own function; assess and propose process improvement opportunities
Apply knowledge of TDS systems, products and services, and external requirements, in achieving efficiency and productivity objectives for the group
Recommend, implement and monitor the achievement of process enhancements
Ensure team operates in compliance with applicable internal and external requirements
Administer employees in compliance with all human resources policies, procedures & guidelines of conduct
Coordinate the sharing of information, skills, and knowledge among team members
Promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other functions
Working level knowledge of the operating environment (e.g., processing environment, applications, software, hardware) in own area
Working level knowledge of business processes and procedures for own area
Working level knowledge of transaction lifecycle for products and businesses supported in own area
Capability to execute processing responsibilities involving one or more of the following
Transactions or activities with a lack of market standards or practices
Non-standard processing environment
Multiple step transactions
Several systems or applications
A combination of manual and automated environments
Multiple jurisdictions (currencies, time zones)
Discretion /authority to make decisions or interpretations on process or transaction within defined boundaries
Ability to execute on routine ad-hoc requests
You are required to demonstrate governance, control and risk management behaviours in alignment with TD policies and practices

Cib-mo Edg-team Leader Resume Examples & Samples

Manage end-to-end trade settlement process in investment management
Overseeing the data gathering process, analyze the data and report MIS utilizing the various data source
Action business as usual (BAU) tasks and execute root cause analyses on new issues
Build and maintain strong working relationships with all EDG teams and be an expert on Securities Operations
3-5 years of experience in an investment banking environment, preferably in operations management
Sound knowledge in Equity products
Can operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them

India Team Leader Resume Examples & Samples

Create well-designed, high quality reports after collating data from multiple sources, formatting, analyzing, and explaining information. These reports may be periodic or ad-hoc requirements
Perform analysis on these reports, and making recommendations that are aligned to business objectives
Share results of analysis with business stakeholders
Make modifications to the reports which may be driven by individual initiative, business requirements and/or process changes
Guide improved procedures and strategy for entire statistical prediction of future business drivers
Interact with business partner to analyze and interpret business needs
Test and measure effectiveness of new approaches as well as process improvements
Ensure to translate top level business goals into quantifiable analysis activities
Identify, recommend and implement new analytics opportunities and modeling
Coordinate tasks and assignments across many individuals
Bachelor’s Degree in relevant field with 2 – 5 years of post-qualification experience
Strong American English written and verbal communications skills
Ability to rapidly adapt to new tools and technology; should be fairly independent within a month
Strong knowledge of Financial Advisory products and services
Good knowledge of other financial products and services
Demonstrated proficiency with SAS, MS Access and MS Excel
Quantitative skills with the ability to use statistical analysis, modeling and forecasting
Ability to communicate effectively on recommendations and analysis results, and establish and maintain strong relationships across the organization

Team Leader Asset Jakarta Resume Examples & Samples

Candidate must have 2 - 4 years of relevant Sales experience, preferably in financial industry
Possess min. S1 degree from a reputable university
Has strong passion in sales/ marketing, and highly self-motivated in handling pressure to achieve targets

Team Leader Resume Examples & Samples

Documentation Preparation and Review
Annual Review Coordination
Exception Tracking & Escalation Coordination
Data Report Generation
Data Entry and Quality Review
Covenant Process Coordination
Application Folder Maintenance
Collateral Monitoring
Minimum 6-7 years prior experience in a related position
Experience using the Credit Risk Infrastructure tools and applications (ARC, EN, SRGT, CRRT, OWL, SELM, etc) a plus
Currently managing a team - Objective Setting, Providing feedback, conflict resolution and motivation

Team Leader Resume Examples & Samples

Manage service delivery per agreed SLAs and TATs for the process
Lead and manage a team of high performers and keep them motivated
Strong customer focus and relationship management skills
Strong PC skills and Internet literacy
Leading teams previously with proven ability to motivate directs

Team Leader Resume Examples & Samples

EOD balancing with custodian / Managing the Funding of Settlement Nostro for various currencies for settlement of Fixed Income and Equity deals
Timely completion of cancellation and correction requests
Respond promptly and accurately requests & inquiries from the Front Office, Client Service, Custodian and external brokers
4/5+ years of Banking / Cash Product / Securities / Processing experience in financial services environment

Team Leader Resume Examples & Samples

Set up & Maintenance of PB product palette (equities, fixed income, mutual funds, and alternatives) including asset and risk classification for reporting and rebalancing purposes
Set up & Maintenance of the Swift templates and Broker information
MTM Valuation of Equities, Fixed Income, Mutual Funds, Listed Options & Alternatives
Extensive liaison with multiple operations groups like Middle office, Cash Processing, Asset Servicing, Transfers, Reconciliation, etc
Performance management of the team
Effectively handle escalations and manage the communications to various stake holders
Facilitate training development to internal staff
Constantly motivate and provide relevant feedbacks to the team
Securities Pricing
Pricing of equities, fixed income, derivatives, hedge funds etc from Bloomberg, S&P, IDC, CITCO etc
Excellent in written & verbal business communication skills
Good understanding of Products traded on stock exchange and their individual characteristics
Knowledge and understanding of Trade life cycle
Advance knowledge of MS office (Excel, word & power point)
Assertive in giving feedbacks and communication

Team Leader Service Center Resume Examples & Samples

Leadership role managing small scale operation (5+ employees) in captive shared service or outsourced service center
Ensures efficient and complex service delivery by managing appropriate numbers of trained staff is available to maintain service levels
Ensures Customer Satisfaction is attained within HR Service Center
Contributes to service improvement and optimization by participating in (leading) relevant projects

Collection Team Leader Resume Examples & Samples

College degree or above, with at least 2 years’ experience of collection team supervision
Strong communication and interpersonal skill, good leadership and ability to influence others. Able to work independently and deal with stress
With team spirit, be proactive, determined, excellent execution and ability to facilitate business running
Good collection knowledge and skill, good learner
Good Mandarin / English reading and writing skill, familiar with the usage of common office software and equipment

Team Leader Resume Examples & Samples

Familiar with Microsoft Word and Excel
One year customer service experience and people management required
Bilingual English/Spanish

Service Center Team Leader Resume Examples & Samples

Resolve complex HR issues and escalations by providing senior level customer support
Provide mentoring for level Customer/Process Support Representatives
Onboard, train and update support staff on processes handled and provide resolution of grief for the team
Meet with customers in order to recognize issues and develop solutions to fit their needs by partnering with process owners and HR partners
Conduct team huddles for metric updates
Own and follow up on continuous improvement cards/ideas
Coordinate process documentation updates
Conduct business unit partnership meetings and participate in 6 sigma projects, among others
Provide performance-based feedback and coaching to representatives
Provide information for performance evaluations to the supervisor
Resolve issues by following departmental guidelines or applying a solution that worked in the past
Review complex requests, gather and research data to resolve requests, assist facilities with complex department reorganizations and special requests
Knowledge of various Caterpillar personnel and/or benefits policies and programs
Two years of technical school, an apprenticeship program, a junior college diploma, or the equivalent experience
Proven strong sense of urgency to complete tasks on time to meet goals or deadlines
Must have proven ability to maintain confidentiality
Demonstrated focus on quality and customer needs
Strong analytical and problem-solving skills to identify solutions
Good office desktop applications knowledge
Must be fluent in both English and Spanish
Portuguese proficiency
3 to five 5 of job-related experience
Experience with PeopleSoft 8.9
Concluded college or university degree

Team Leader Resume Examples & Samples

Possess a good understanding of Operations practices
BSC Certificate in Risk Assessment Level 2
Relevant National Vocational Qualification (NVQ) level 2/higher or equivalent

VP Investigations Team Leader Resume Examples & Samples

4-year college degree or international equivalent
5 + years experience in AML/BSA Compliance
3+ years of Microsoft office applications and Internet search tools
2+ years of case management recording
CAMS
1 – 2 years experience of managing direct reports
Strong Knowledge of AML Compliance, KYC Principles and the Bank Secrecy Act
Strong Knowledge of Correspondent Banking
Experience and knowledge of AML surveillance systems and Case Management tools
Investigations and Surveillance experience
Strong research and Investigations skills related to Fraud and AML risk
Strong organization skills and ability to work on diversified tasks
Ability to operate under pressure
Excellent communication skills, ability to interact with diverse range of individuals at all levels of the organization
Analysis and Judgement
Quality Control and High Standards

Team Leader Resume Examples & Samples

Responsible for achieving service level objectives for the Loan by Phone and Pre Decision teams
Managing 2-3 direct reports, each with 8-12 representatives
Responsible for expense/budget management, product & service level metric monitoring
Managing and/or participating in various process improvements and re-engineering initiatives
Work closely with credit underwriting on application decisioning
Monitor call center production, service, and quality standards ensuring performance metrics are achieved. Resolve problems that affect the quality of service or efficiency
Develop and maintain a high performing team, fostering a culture of enthusiasm, low attrition rate, and employee satisfaction
3+ years of management experience in a Consumer Lending business
3 - 5 years of call center, operations management
3+ years of sales experience, strong sales motivation skills
Track record of being a team builder
High energy and strong leadership abilities
Ability to work closely with others to achieve cross functional goals

Controls Technicial Team Leader Resume Examples & Samples

Provide support to Controls Technician / Electricians and review projects with them to ensure effective prioritization
Provide recommendations and feedback to Maintenance Supervisor with respect to performance reviews
Works with Manufacturing Engineer on new projects and to help prioritize projects
Ensure safety by working in accordance with the Ontario Hydro Electrical Code and CSA-Z432 safety standard
Knowledge of safety PLC’s and Safety circuits
Install electrical components, wiring and equipment on all machinery and buildings of the plant
Effective storage, cataloging and maintenance of the controls manuals
Effective back up and maintenance of all machine PLC, Panelview and robot programs on the network
Effective maintenance of all Controls Technician/Electrician laptops to ensure they are up to date with all required troubleshooting software
Make recommendations and advise Supervisor on required necessary software upgrades and licenses
Work with Quality, Manufacturing Engineering and Production to create or modify PLC and Robot programs and establish and maintain data collection as required
Maintain and update revision logs and notes after all edits have been completed
Ensures all electrical changes to machinery are documented correctly and a current copy is placed in the machine electrical panel
Works with Manufacturing Engineer to ensure proper electrical documentation is obtained from suppliers
Communicate changes, upgrades, modifications and changes to any PLC or Robot programs with other Controls Technician / Electricians
Orders spare parts such as panel views, PLC’s, PLC Racks, Robot servo motors, batteries, etc. and implement programs to speed up repair times as required
Performs PM inspections as required and improves existing PM’s
Train maintenance personal on new robots and systems as they arrive in the plant
Provide coverage for Controls Technician/Electricians when on vacation
Actively participate and support all 5S activities and initiatives
Schedule and assist in covering production OT on weekends as well as before and after shifts
Be available for phone and or call in support when needed
Ensure personnel follow department and company policies and guidelines
Updates equipment design specification as required
Attend design reviews as required at both Cam-Slide and Magna Seating
Conducts performance reviews on all Controls Technician/Electricians
Maintain and adhere to all TS16949 and ISO14001 process maps and work instructions
A Community College diploma in Electronics and Systems Control
Proficient knowledge in the following software packages: Allen Bradley RSLogix5,500,5000, Factory Talk View Studio, Allen Bradley Panel Builder32, Omron CX-Programmer, Omron NT-series Support Tool, Siemens, and Siemens Step7
Must possess programming knowledge of Pilz PNOZmulti Configuration and Jacob PlutoManager
Knowledge of networks (profibus, Devicenet, RSNetWorx and Factory Talk)
Working knowledge of laser welding, mig welding and its applicable technology
Knowledge of welding and welding processes
Must be fluent in AutoCAD
Previous experience working with PLC Software tools (Omron, Siemens, A-B)
Previous experience working with Robot Programming (Motoman, ABB)
Work effectively with the team as well as independently as required
Strong leadership abilities, excellent interpersonal skills, effective communication skills and strong technical abilities
Fluent in the use of Microsoft Office applications

Absence Management Team Leader Resume Examples & Samples

Ensure accurate and timely service in keeping with customer expectations, disability plan provisions, established procedures, and state and federal guidelines and regulations
Conduct audits to ensure that the claim team meets or exceeds every established service and performance guarantee for client(s)
Provide customer service to clients by monitoring and resolving customer complaints that are escalated to Team Lead
Lead, motivate, and develop staff by conducting staff meetings and monthly/quarterly one-on-ones
Act as senior technical resource for internal staff and customers, resolving complex claim issues and contractual interpretations and acting as the primary contact for customers assigned to the team
Monitor and control personnel issues and works directly with Human Resources staff
Assess staff performance and measures staff performance and set appropriate staff goals
Perform semi-annual and annual performance evaluations, communicating expectations, goals, deadlines, and team results
Cover for the duties/responsibilities of the supervised positions when necessary
Exceptional customer service delivery to both internal and external customers
Thorough knowledge of STD, FMLA, LTD, and/or disability pension claim procedures and contracts
Comprehensive knowledge of disability concepts, disability products, medical terminology, and claim management practices and principles
Strong organization skills, time management and follow through are essential
Ability to communicate complex information in a mentoring/training situation

Cib-mo-edg-team Leader Resume Examples & Samples

Monitor Fails / Exception Reports
Perform reconciliation between Front Office, Middle Office and Back Office systems to ensure data capture accuracy and completeness
Provide detailed business control metrics to management on a daily basis
Action business as usual (BAU) tasks and execute root cause analyses on new issues or control gaps
Build and maintain strong working relationships with all EDG teams and be an expert on Equity Derivative Reconciliations and Controls
Ensure all controls and checks are completed on End of Day
Solid business judgments and positive attitude
Sound knowledge in EDG products

Cib-mo Edg-team Leader Resume Examples & Samples

Drafting/Authorizing/ Deal review of Equities Derivative Trades and Legal confirmations
Understand legal aspects relating to Derivatives confirmations
Timely escalation of unissued/unexecuted documents
Ensuring, all issues are investigated and resolved in a timely manner as per Business Standards
Equity Derivative experience required
The candidate should be flexible to work in all shifts
Graduate with 4-7 yrs of experience
Experience/working knowledge of Derivative products
Quasi Legal background would be an added advantage
Shift Flexibility is a must

Cib-mo Gem-team Leader Resume Examples & Samples

Participate in critical firm wide & industry projects by partnering closely with technology, local and global stakeholders
Strong product knowledge; understanding of the end to end transaction cycle
Partnering with global & local partners on projects and business change (regulatory projects)
Can operate effectively in a dynamic environment with tight deadlines
Ability to negotiate & influence at appropriate levels
Ability to manage internal clients & stake holders
Problem solving skills and ensure quick resolution by coordinating with relevant groups
Flexibility to work global hours and willing to travel

Team Leader, Adjustments Processing Resume Examples & Samples

Investigating root cause of adjustments and identifying the appropriate resolving actions
Identifying and escalating repeated errors to point of negotiation to ensure future risk and negative client experiences are mitigated
Complete resolving actions and engage service partners as needed to conclude
Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk
Ensure full compliance to all controls, both regulatory and internal, including RBC policies and processes and the Canadian Payments Association (CPA) clearing rules
Solid knowledge of all Regulatory and Compliance rules as follows

Team Leader, Maintenance Base Resume Examples & Samples

Monitor and ensure a high quality and consistent service of Maintenance Base (e.g. call manner, accuracy of data input, standard procedure, etc) and coach the Operators on a regular basis
Handle the requests or inquires of Maintenance Base from email, instant message, letter; coordinate with other line of business and/or team for scheduling & updating the Park Lighting System (OMC)
Measure and provide performance feedback of the operators by creating, generating reports from various systems in monthly basis
Analyze the performance & result and make recommendations for improvement or enhancement on team efficiency
Handle manpower of Maintenance Base to sustain the daily operating; participate as a backup operator during peak periods of incoming call volume
Diploma in administration, commerce, management or any related field with 4 years of experience in customer service experience / customer focused environment
Degree holder in administration, commerce, management or any related field with 2 years of experience in customer service experience / customer focused environment

Cib Gds Team Leader Mumbai Resume Examples & Samples

Detailed investigation of the breaks
Attend Client calls in presence of onshore team to discuss the status of the breaks resolution & any other client request / issues
Liaise with internal team for breaks resolution
Provide weekly KPI information to management
Proactive & transparent communication to all stakeholders relating to delivery
Provide comprehensive error reporting when such instances occur, and evidence action plan to ensure any identified gaps are closed
Undertake root cause analysis of regular breaks
Escalate issues to designated parties to agreed timescales
Training or academic background in Derivatives / Investment / Settlements/Reconciliations or Mathematics

Team Leader, Pottery Resume Examples & Samples

Responsible for the development of a production work team including, but not limited to – establishing work expectations, monitoring individual performance, providing ongoing feedback, facilitating on-the-job training, coaching performance issues, resolving conflict, reinforcing positive behavior, effectively collaborating with other functional areas (i.e. engineering, quality, purchasing) and driving the Kohler core competencies among all team members
Coordinate the overall quality of the work team and demonstrate an understanding of quality standards including ISO and Quality systems. Lead the work team to effectively monitor and track quality of product. Drive continual process and quality improvement by coordinating cross-functional areas to manage manufacturing capability with customer requirements
Drive continuous improvement by identifying process improvement opportunities. Responsible for participating in 5 continuous improvement events while being the leader for at least 2 of those events. Such tools could include 5S, 6 Sigma, Business Process Redesign, Set-up and 3-P
Foster a collaborative work environment by leading in problem-solving within the team and across functional areas – examples would include engaging the work team in discussions about safety and ergonomics while looking equipment with Engineering and Maintenance; or establishing a joint problem-solving team between Operator, Team Leader and Quality Dept. when determining how to fix a quality issue
Oversee the production work team’s process for monitoring, recording and auditing hazardous waste, while driving sustainability
Prepare reports, work on special projects and perform other duties as assigned by supervision
A minimum of an Associate’s Degree required
A minimum of 1 year of manufacturing experience required

Cib Gds Team Leader Mumbai Resume Examples & Samples

Good background knowledge of client valuation process and all security types (Bonds, Equities, Commodities, and Indices etc) their accounting treatment and Derivative experience desirable
Provide forward-thinking ideas on process development direction
Follows through on commitments, handles conflict effectively and makes tough decisions quickly
Leverages strong client (internal or external) relationships to effectively coach staff on building trust and handling conflict. Steps in as needed for support

Senior Team Leader Cheque Authentication & Encoded Items Resume Examples & Samples

Champions OPEN Coaching Routines for the team and provides quality feedback to employees
Leads efforts to assess and address client problems using the applicable problem resolution tracking and reporting mechanisms and other interventions
Obtains feedback from staff and other stakeholders to consider overall team improvement
Enhances employee engagement – consistently communicates importance of RBC vision and values within the team
Overall responsibility for operational risk for the team – e.g. AML, BCM, Internal Audit and ICR
Addresses and resolves all risk related issues for the team within acceptable time frames
Ensures all authorities for the role (delegated authorities, SECAF, systems access etc.) are adhered to, reviewed and understood
Ensures all team members adhere to Global Information Risk Management framework,Global Compliance mandated policies & procedures, and Code of conduct & Employee rules
All relevant RBC applications and software, including (but not limited to) CAMPS, IRIS, Sales Platform, ALP, etc
Microsoft Word, Excel, PowerPoint and SharePoint
Comfortable navigating TalentLink and able to assist team with is usage
Previous People Management experience an asset
3+ years Fraud experience an asset
Strong time management & organizational skills
Strong understanding of financial fraud trends, knowledge of NFDG processes and teams
Ability to lead through change
Strong attention to detail with the ability to multi-task
Understanding of HR concepts and terminology

Team Leader Resume Examples & Samples

Managing team in day-to-day duties
Acting as a central point of contact for stakeholders
Conducting reviews of alters generated by the Bank's surveillance systems for compliance with applicable regulations and internal policies
Influencing design and effectiveness of the surveillance programme
Undertaking regular assessment of process effectiveness with a view to ensuring fit for purpose solutions
Preparing a comprehensive analysis/report of issues
Supporting development of appropriate review and escalation procedures

Cib Mo Rates Team Leader Mumbai Resume Examples & Samples

Generate daily / weekly/ monthly reports and circulate to stakeholders of the Global Recipient
Trade Support
Investigate and amend Risk Management systems for economic breaks, raised by the back office of affiliates through the query management tools
Execute the T & T+1 control reconciliations associated with the process and resolve discrepancies, if any
Execute all prime record reconciliations not linked to trade execution of deals. This will involve the execution of these reconciliations, the investigation of all breaks less than the prescribed limit set by the Global trade capture teams
502 – Professional (Team Leader)

Team Leader Resume Examples & Samples

To develop and maintain a professional relationship with internal and external customers
To utilise management information to support individuals and the team in delivering performance to required service levels
To lead teams in line with the Pearson People Manager Statement
Administrate the delivery of the Induction process
To work in conjunction with the line manager to plan and review all training material in order to meet the learners and business needs
To deliver appropriate Health and Safety training and assessment to temporary resource
To deliver daily/weekly/monthly team briefs to team as defined by the line manager
To undertake performance reviews and escalate if required to line manager
To plan and implement distribution of work using appropriate MI
To gather information to support the resolution of complaints and queries as directed by line manager
To review and gather work metrics for each discrete process as directed by the line manager
To conduct exit interviews with seasonal resource at the end of contracts
To facilitate set-up of physical resource as directed by the line manager
To ensure that a clear desk policy is operated within the department

Team Leader, nd Shift Resume Examples & Samples

Associate’s Degree, Technical diploma or Equivalent Experience
Computer proficiency with MS Word and Excel
Experience with Six Sigma or lean manufacturing principles

100

Global Id Administration Team Leader Resume Examples & Samples

Create, modify, and delete user profiles in various systems based on properly authorized request systems/forms, or QA’s instruction
Provide customer service regarding the supported applications and systems via phone, mail and virtual ticketing systems
Assist in training the new colleagues within the team
Recruiting and hiring procedure
Compliance: ensure that people management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, work orders, managing performance, etc.)
2 years Service Center experience is required

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Client Administration Team Leader Resume Examples & Samples

Manage the optimal resourcing of the Client Administration staff by monitoring coverage on client accounts, overtime and sickness/holiday absence
Ensuring that chargeable hours targets are established and met
Manage performance of newest Client Administrators through a continuous process of objective setting, coaching and assessment
Support Client Administration Manager with managing the performance of all other Client
Administrators through provision of coaching, assessment and feedback
Ensure that all Client Administrators are fully up to date with all relevant policies and procedures in order to be able to deliver on the activities of the role
Identify skills gaps and training needs
Ensure that time is appropriately and accurately charged to account teams in accordance with the work performed
Production of various management reports and forecasts
Ability to work as part of a team, with the Client Administrators in immediate team, but also with the other Client Administration Team Leaders in other teams
People Management – will need to have experience of managing and motivating a team of people, potentially in a number of locations
Good numeracy, analytical skills and adept in Microsoft Excel and Word
Ability to advertise the services of the team to client facing staff in their area of responsibility
Strong oral and written communication skills in order to gather work requests from client teams and to be able to prioritise these sensibly
Ability to work effectively under pressure demonstrating strong organisational skills
Ability to communicate with impact and empathy and to deliver difficult messages

102

Team Leader Ggn Resume Examples & Samples

Spreading of the financial statements (Balance Sheet, Income Statement, Cash flow statement, Changes in the stockholders equity) over Moody Risk Analyst (MRA)
Analyzing the financial statements in the form of Ratio Analysis, identifying financial manipulations, forecasting financial performance to evaluate the Financial/Credit Risk
Preparing detailed report on the financial trend of the vendors
Assigning Risk Ratings to the vendors of the bank
Business review Meetings with CEOs/CFOs/Financial Execs of all Third Parties
Managing other due diligence activities
Good understanding/interpretation of financials
Good experience in Financial / ratio analysis
Excellent report writing /presentation skills
Good knowledge of MS Excel, MS Word, PowerPoint
Ability to develop process improvements and efficiencies
Proven ability to apply business knowledge creatively for identification of potential solutions to business issues
Understanding of Risk Rating Methodologies
Ability to deliver on the Metrics, CTQs on a consistent basis

103

Cib Mo Edg Team Leader Mumbai Resume Examples & Samples

Perform daily controls and reconciliation functions for derivative & cash trades
Investigate exceptions and liaise with multiple teams across Front Office, Middle Office, Back Office and technology teams to get the exceptions resolved
Escalate issues for any urgent matters or assistance
Strong product knowledge; thorough understanding of the end to end transaction cycle for derivative products
Be innovative and suggest system improvement capabilities
Ability to multi task, ensuring the trades are booked correctly, breaks are resolved and MIS being sent to managers on deadlines
Graduate with minimum 5 years of experience in an investment banking environment, preferably in Middle Office / Trade Support
Degree holder in Finance / Economics or other related disciplines (preferable)

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Cib Transaction Processing Spvsr Team Leader Mumbai Resume Examples & Samples

Serve as liaison between the Technology organization and business users
Manage project scoping and lead business in identifying, assessing, documenting, and signing off of business requirements
Assist in evaluating priorities and advise on options, risks, and costs versus benefits of proposed solutions
College degree and relevant specialized training or equivalent work experience
Minimum 5 years of IT and business project management experience required, preferably in a banking or financial industry
Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills
Detailed knowledge of project lifecycle and deliverables
Knowledge and experience using project management software such as Microsoft Project, Project Workbench, etc
Knowledge of PMI, PRINCE, CMM, and/or Six Sigma Methodologies and Standards is a plus
Project Management Certification is a plus
Ability to work with cross-functional teams and interact effectively with all levels
Flexibility, able to execute against tight deadlines, work with minimum supervision, exercise independent judgment, and prioritize work

105

Team Leader Counterfeit Cheques & Endorsements Resume Examples & Samples

Leads and directs product and process improvement initiatives to improve client service
Leads OPEN Coaching Routines for the team and provides regular feedback to reinforce the consistent use of “client first” principles
Leads efforts to assess and address client problems at source and refers to Department Manager, where applicable
Leads and successfully executes change while supporting employees through proactive communication, issue resolution, and effective decision-making
In depth knowledge of all RBC proprietary systems used in NFDG, including, but not limited to, Sales Platform, CAMPS, IRIS, On Demand, etc
Vacation & Absence Management System (VAMS)
TalentLink
1-3 years previous Fraud experience
1-3 years demonstrated leadership experience (i.e. Team Leader, Supervisory, Officer in Charge)
Please note this is a contract position. **

106

Cib Uat Specialist Team Leader Mumbai Resume Examples & Samples

Strong analytical ability and influencing skills
Strong oral, written, presentation and facilitation skills
Proven ability to work well both as an individual and part of a team
Experience of test co-ordination in a user acceptance test environment

107

Cib Edg Mo Team Leader Mumbai Resume Examples & Samples

Review & improve the end to end control process around the Regulatory Reporting agenda in Equities
Establish a strategic attestation process on Regulatory reporting for the jurisdictions already implemented to the business
Come up with process and system enhancement recommendations
Work with business and Technology group to prioritise the requirements by presenting the business case
Previous experience in the Financial Services industry with strong understanding of Equity Derivatives products
Experience with Dodd Frank CFTC Trade Reporting and EMIR Trade Reporting
Excellent Business Analysis skills to drill down the complex Regulatory Reporting requirements for multiple jurisdictions
Excellent problem solving skills in order to identify, understand and address operational and technical issues
Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders
A self motivated individual who is able to deliver with minimal supervision, whilst also working effectively as part of a team
Experiences with SQL is plus

108

Cib Dpc Team Leader Mumbai Resume Examples & Samples

Reconciliation and payment of Execution brokerage to Brokers on OTC trades across all brokers, exchanges and currencies
Ensuring payment against invoice receipts in the given minimum turn around time
Liaise with Support groups like CCCG (Credit and Client Control), Client Services and resolving of Rate issues across all entities
Authenticating for trades against all exchanges making them good for payment
Achieving the stringent daily / weekly and monthly volume targets
Ensuring accuracy on Clearing payments and non disclosure of client information by preserving client confidentiality
Deal with sensitivity while dealing with each client due to their difference in relationship types
Researching on any queries/ requests sent by the Business Managers/ Execution Brokers / Client Support Teams and replying to the same with minimum response time
Establishing and maintaining excellent relationships with the Business Managers/ Execution Brokers as well as the people in the Client support groups
Taking active participation in process improvements and automation
Updating the MIS / KPI on a daily/ weekly/ monthly basis
Self-motivated and flexible with working hours
Excellent organizational skills with ability to identify and prioritize high value payments

109

Cib Big Team Leader Bangalore Resume Examples & Samples

Ability to understand the product delivery keeping in mind the client experience
Partner with business managers to identify areas for operational improvements and gain their support and sponsorship for implementing initiatives
Participate in a defined programme work stream globally or within a location/region, from current to a future state and through implementation
Perform detailed analysis of current processes using existing Lean/Six Sigma methodologies and tools
Provide value added analytics and reporting including E2E process reviews, Client enhancement opportunities, skill variability analysis, capacity management, performance metrics, analysis of risks and opportunities
Knowledge on Capital markets, Finance and Banking, Financial and Market products
Proactive and creative approach to problem solving and the ability to utilise initiative taking the lead on decisive creative solutions
Good analytical skills with a pragmatic 80/20 approach and strong hypothesis driven
Ability to develop and facilitate executive level presentations
Values Diversity: Demonstrates an appreciation of a diverse workforce - appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success
A flexible approach to work with the ability to accept and champion change
Ability to work to tight deadlines and to prioritise a large number of conflicting and frequently changing priorities
Ability to understand and fully leverage systems quickly and effectively

110

Team Leader, Guest Experience Resume Examples & Samples

Model Disney Interactive values daily
Inspire a passion for supporting children and families, gamers and all guests
Lead with enthusiasm, creating a fun, passionate and engaged working environment
Work collaboratively with other GX TLs to ensure a consistent work environment and support philosophy across all teams
Accurately completes payroll, time off tracking, ergonomic assessments, scheduling, reporting, escalations and employee relation’s documentation
Identify training needs and gaps, contribute to training material and documentation, and lead engaging training sessions
Be the authority on who we are and what we do and embed this into our new team members through training
Follow up on training to ensure the highest quality support is provided
Strong interpersonal skills. Able to build trusted relationships with coworkers
Takes ownership
Leads with enthusiasm, passion and fun
Is bold and innovative
Works with integrity and maintains high standards of excellence
Collaborative
Displays great judgment
Motivational, able to inspire individuals and team growth
Passionate about excellent customer service
Great problem solver
Shows great self-awareness and is coachable
Service oriented attitude
Excellent written and verbal communication skills; is a clear communicator

111

Absence Management Team Leader Resume Examples & Samples

Bachelor’s degree and/or five years of experience in a senior role within a disability claims environment, in a supervisory role, or a combination of the two
Some travel 10 – 15%
Nights and weekend work occasionally
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time

112

Derivatives Clearing Team Leader Resume Examples & Samples

Managing 2 teams in the area of Derivatives Clearing of around 15 staff
Implementing operating model regionally in accordance with the global strategy
Supporting service model for key business partners including Front Office and Clients
Creating operational efficiencies- identify both tactical and strategic opportunities to increase scale or manage risk within the business
Contributing to firm wide initiatives such as hiring, developing and retaining a high performing diverse team
Objective setting and talent development of team

113

Cib Document Processing Supv Team Leader Bangalore Resume Examples & Samples

The team name is ‘Documentation Management’ and the job title is ‘Team Leader’. This Role is performed by both, graduates and post-graduates from various education disciplines (mainly BCOM, BBM, BBA MBA and LLB)
The profile involves review of legal documentation and input of key parameters from the legal documentation into the systems of JP Morgan. Examples of such legal agreements are Credit agreements, Mortgage Deed of trusts etc
The employee should be flexible with shifts; currently there is only early morning shift (5.30 AM to 2.30 PM) and evening shift (4 PM to 1 AM shift). In general, employees have to be flexible to work on both the shifts, employees will also have to change / rotate shifts periodically
Working closely with regional stakeholders on syndicated/bilateral loans
Ability to think out of the box and come with solutions which will help the business in the long run
Productivity and Quality will be the measure of performance for this role. Producing good quality work is therefore paramount to the success of the candidate in the organization
Minimum of 5 yrs proven experience in Syndicated loans business within the Investment Banking / Law Firm environment
An excellent understanding of the legal clauses present in a syndicated loans contract
Have strong teamwork approach. Equally importantly is the ability to execute independently

114

Fixed Income Derivative Team Leader Resume Examples & Samples

Understands risk implications of fixed income operations role
Ensures all functions and procedures are performed in a timely and correct manner, i.e. trade checkout, position reconciliation, wash account reconciliation
Work with trading desk, sales, and other operations group to ensure trade processing is accurate
Direct engagement with Projects and relevant support partners on identifying operational risks and actively participating in the development process ensuring adequate oversight and testing is completed
Minimum 5 yrs experience
Trade support backgrond
Credit derivative experience a plus

115

Cps Team Leader Third Shift Resume Examples & Samples

Supports a team of 5-15 people as a working member of the team, filling in for absent team leads or team members and assisting to ensure takt time is met. Responds to andon signals and identifies safety, quality, staffing, and production issues and brings them to the attention of the section manager
Owns metrics for the given area and accountable for each operation's metric accuracy and timeliness of the reporting
Drives the use of cell boards and ensures that they are updated in compliance with the CPS Standards, and are used as the basis for PID's
Initiates and conducts Process Improvement Dialogues (PID's) at all levels and at the targeted intervals, including appropriate operations support and supply chain support organizations, and using cell board PQVC data
Supports 5S activities and audits 5S performance
Helps train new Team Members with on-the-job training
Participates in RIW's for their assigned area of responsibility, leads RIW's if the lead is a green belt
Partners with the Section Manager in implementation of changes needed to achieve future state value stream map
Assists with creating, training, implementing, improving, and auditing Standardized Work Processes and documentation
Responds to customer feedback, assists in RCCA's, and passes customer feedback information throughout the organization
Engineering Drawing reading skills
Technical background
Leadership skills (experience is not obligatory)

116

Cib Transaction Processing Spec Team Leader Mumbai Resume Examples & Samples

Ensure that all work items are completed as per the agreed SLA as per static data request and task lists
Perform Quality Analysis for requests processed by team members
Monitor the exceptions and ensure that they are resolved in a timely manner
Identify the training requirements of the team members and work with the manager on providing the required trainings
Work closely with stake holders and engage in monthly meetings as scheduled
Graduate with Minimum 2 to 4 years — Financial Operations Processing experience, with a
Working Knowledge of SWIFTS & international payment conventions & practices is a must

117

Team Leader Onboarding, Hrsd, Mumbai Resume Examples & Samples

Ensure effective internal Customer service & Relationship Management (Employees, LOB Managers, location HR-HRSD teams)
Close engagement with team to motivate and focus on proactiveness, accuracy and control, research & query resolution
Ownership of the knowledge & process documents of the team, ensure its updated effectively and in a timely manner
4+ yrs total experience with 2+ yrs experience preferably in HR
Graduate / Postgraduate degree
Excellent organization & time management skills. Should exercise good judgment in prioritizing deliverables for self and the team, and ability to work on tight deadlines
Vendor management experience

118

Team Leader Resume Examples & Samples

Manage projects/efforts when the demand requires
Responsible for short and long term FTE and resource planning
Builds a solid rapport with Technology teams and lines of business
Makes recommendations to policy or process change to improve efficiency and optimization within the team and the department
Facilitate, participate, and on occasion lead vendor review discussions
Demonstrate a strong understanding of the business environment and needs within the area of responsibility
Effectively communicate technical terms to non-technical customers
Responsible for performance appraisals, promotion and salary recommendations
The Team Leader provides an environment that encourages teamwork and provides opportunities for continued staff development
10 years of experience in project management; using project management tools for project plans, resource planning
Prior management experience required
Requires familiarity with application development support software and hardware platforms
Experience with the skills, application(s) and functions of the technology area being led is preferred
Requires excellent analytical, organization, time, and quality management skills, strong judgment, and the ability to work effectively with clients and IT management and staff personnel
Must be able to assert ideas and gain support and commitment from others
Ability to handle multiple tasks
Encourages teamwork and acts as a role model when leading and directing others
Able to develop strategic plans in support of the Bank and departmental objectives

119

Team Leader Resume Examples & Samples

Supervise and provide guidance to operators to achieve Company’s objectives in a fair manner while ensuring safety, quality and cost standards are met
Work with manufacturing engineer to develop and implement work cell layout and standardized work for all processes on respective area
Minimum grade 12 education
3 years of manufacturing experience in an automotive environment. With previous leadership experience
Demonstrated proficiency of basic industrial math, reading comprehension
Must be able to communicate fluently in English (both written and spoken)
Must be a self starter
Must be able to work well in a team environment with the ability to treat everyone fairly
Strong ability to train others
Strong leadership skills are a must with the ability to make sound decisions
Must possess good interpersonal skills and be results oriented
Highly creative with the ability to generate Continuous improvement ideas
Must be detail oriented with strong planning and organizing skills
Computer literate, including a strong understanding of Microsoft Office
Familiar with Lean Manufacturing principles (Standardized Work, 5S, etc.)
Knowledge of set-up and CNC machines would be an asset
Forklift license would be an asset
Demonstrated familiarity with plant Occupational Health and Safety requirements and/or applicable legislation
Must be able to pass Rollstamp’s colour test and other testing for defect detection
Must have a car and a valid driver’s licence

120

Cib Ba & R Team Leader Mumbai Resume Examples & Samples

Preparing Daily /weekly Monthly and Quarterly reports Fed reports
Submission of trade where the break is greater than 20 Million to CFTC
Reporting trades which have failed DTCC validation
Reporting trades singletons breaks
High value Notional reporting
Reporting Trade details form Various Risk management system
Testing of the new reports which will be coming up
Reporting Trades which have
Graduate with 6+ years Exp. Preferable with Finance Background
Excellent MS Excel & MS Access skills is necessary
Deadline oriented
Excellent communication skills - verbal and written
Partnership/Relationship Building Skills
Pro-active with an ability to demonstrate and mange change; willing to take on additional responsibility
Good relationship building skills and ability to deal with counterparts at all levels
Problem solving and analytical mindset

121

Team Leader, Guest Experience Resume Examples & Samples

Excellent written and spoken communication
Strong interpersonal skills; able to build trusted relationships with coworkers
Able to remain calm under pressure
Multi-tasker
Motivational

122

Team Leader / Japan Market Resume Examples & Samples

Market Development/Client Acquisition
Professionally develop business/client segments
Manage the team revenue, net new assets, and managed investment product net sales
Conduct regular meetings with clients to maintain and retain current relationships
Conduct regular meetings with prospects to develop new relationships
Identify the needs of clients and match those needs with CS product/services
Keep clients proactively informed of developments in the financial markets and updates on their portfolios
Identify clients’ investment needs and provide quality advice in line with Credit Suisse investment guidelines
Perform all legal and compliance duties with regards to client relationships
Work closely with team of Relationship Managers and Product Specialists in providing financial advice to clients
Regularly review client situations in conjunction with the Relationship Managers to ensure proper match of CS products with client’s needs and profile
One Bank Collaboration
Perceive cross selling potential for the CS AG Group by promoting the Bank’s reputation and image
Monitor compliance issue and international policies and procedures
Mandatory Training
Achieve Team Leader Frontline Training Certification
Responsible for hiring high quality Relationship Managers
Accountable for “best people” performance (including the training and career development of the team)
Ensure team compliance with external regulations and internal policies and procedures
Demonstrate leadership among team members – full support of juniors, sector head and senior management.Adhere to cost control budget
Solid experience in servicing high net worth investors
Strong financial market and product knowledge across asset classes
This position reports into a Market Leader
Strong people management experience

123

Cib Transaction Processing Spvr Team Leader Bangalore Resume Examples & Samples

Undergraduate degree or a minimum of 3 years related experience
Proven skills in time management, organization, and attention to detail
Proficiency in Microsoft Office suite of applications, particularly Power Point and Excel

124

Configuration Control Team Leader Resume Examples & Samples

Manage the daily activities of the Configuration Control team including
Creation and maintenance of processes
Creation and maintenance of data contained in in PLM and ERP Systems
Coordinate the ECO process globally and across business functions
Maintain Bills of Material and other related data in PLM and ERP Systems
Provide training, support, and mentoring to Configuration Control personnel to ensure a capable, competent and high performing team
Conduct annual performance appraisals for Configuration Control personnel
Assign tasks, balance changing work loads, ensure Configuration Control tasks are properly prioritized, and ensure all tasks are completed on time
Point of contact for coordination of Configuration Control issues with all Garmin locations
Identify process gaps, develop solutions with appropriate cross-functional team and effectively implement solutions into practice
Lead document and records management activities for Garmin’s Management Systems
Identify and implement process improvements for quality, cost, delivery and safety
Must possess previous work experience in Configuration Control / Configuration Management
Demonstrated proficient computer skills using Microsoft Outlook, Word, Excel, Access, and PowerPoint
Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
Excellent organizational, time management and follow-up skills
Must possess the ability to positively and effectively conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Experience in engineering design
Experience in electronics manufacturing
Experience in a leadership or supervisory role
Experience with Oracle E-Business Suite including the Oracle Item Master
Experience with Agile PLM
Experience with Engineering Change processes
Experience with other Configuration Management systems

125

Cib Transaction Processing Spec Team Leader Bangalore Resume Examples & Samples

Coach individual performance and provide feedback to a staff of 10-15 with the intent of driving the desired business results
Provide leadership, guidance and motivation to staff
Ensure staff adheres to all NNL productivity, quality and HR policies
Support High Performance Culture, values, which include assisting staff with monthly business reviews, providing consistent feedback and recognizing employees
Address performance issues in a timely, consistent, and professional manner
Conduct both formal and informal performance discussions as outlined by the business
Manage projects and work closely with other partner locations
Ability to work with people and systems in a high production/high paced environment
Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager
Review staffing and volume trends to ensure the optimum capacity utilization
Qualified professional with a minimum of 3 years leadership experience in a Data Capture/ Cheque Processing / Lockbox Operations or a graduate with a higher vintage and strong team management experience in similar environment
Candidate must possess excellent people management skills, being able to communicate effectively with diverse work group
Ability to make decisions, organizes, set priorities, develop and implement procedures
Proven supervisory and leadership skills
Ability to effectively manage deadlines and quality control
Proven ability to motivate, direct, and lead staff consistently while maintaining equitable and fair decisions
Literate on Image systems or capable of developing a good understanding of hardware and software applications
Ability and attitude to take initiative and ownership in work
Knowledge and experience in a production, manufacturing or data processing environment
An exposure to time critical operations, an ability to work under pressure

126

Performance & Improvement Team Leader Resume Examples & Samples

Development and implementation of a performance framework, including monthly reviews and reporting
Corporate and strategic planning
Reviewing the complaints handling process and working with the customer engagement team to improve
Assist with the data quality review and audit

127

Team Leader Resume Examples & Samples

Capital Markets
Interest Rate, Currency and Derivative Products
International Trade

128

Team Leader Resume Examples & Samples

Candidate must be certifiable as a “Certified Site Operator” for landfill operations per Wisconsin Administrative Code NR-524
A High School education with competent reading, writing, and arithmetic skills are basic requirements
Working knowledge of hazardous materials handling, recycling programs, and a proficiency in Microsoft Office products is required
Landfill operations and maintenance training along with familiarity with Wisconsin Administrative Code NR-500 are also highly desirable
Must be able to effectively communicate with all levels of supervision and possess strong leadership skills to manage hourly associates
Associates Degree or higher is strongly preferred

129

CET Build Development Team Leader Resume Examples & Samples

Strong communication skills and team manage skills
Strong experience with SCM and build tools
Systems-oriented scripting languages, such as Python, BASH Shell, Perl, Windows .bat
Solid Hands-on Linux and Windows OS skills
Comfortable in a mixed Windows/Linux environment
Build scheduling tool administration
The desire and ability to thrive in a fast paced, highly fluid and pressurized environment
Strong verbal and written communications skills as well as the ability to work in a team are critical

130

Contact Center Team Leader Resume Examples & Samples

Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction and other business objectives
Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans
Assume team lead responsibility and delivery for your teams
Assist the team manager in development and implementation of business strategies in relation to your business unit
Assist team manager in implementation of centre wide objectives
Ensure the teams compliance with policies and operational guidelines
Assist the team manager in resolving service and team/employee issues
To ensure all controls implemented are adhered to
Abide by all IBM Business Continuity Guidelines as advised
Abide by all IBM Security Policies and Procedures as advised. In addition, adherence to and acceptance of all Security Policies and Procedures appropriate to IBM is to be accepted and followed at all times
Anticipate potential problems and future trends related to functional objectives, including changes to business processes, operational standards or support offerings, providing resolutions
Using a high degree of analytical ability in order to identify and develop solutions to difficult requirements
Leads special projects as required by management
To adhere to the company Security Policy and escalate any breaches accordingly
To assist in compilation and submission of statistics as and when required
To handle any other tasks relevant to supporting the TSS Delivery

131

Team Leader Resume Examples & Samples

Assist in the direction of hourly workforce
Assist with ensuring all presses and machinery operate efficiently and are in proper condition through utilization of the maintenance department and the tool room
Assist with managing the cleanliness and orderliness of the work areas
Assist in giving direction to hi-lo drivers in the placing of materials necessary to maintain production requirements
Assist the organization in implementation of MAFACT, including lean, standardized work and continuous improvement activities
Works on the direction of plant management on projects, processes and procedures to improve cost, safety, throughput, and workplace organization
May assist and at times champion initiatives and must have ability to work with and lead a groups to achieve goals
Assist in assigning work responsibilities to hourly workforce, as well as provide job instruction to include the following
Responsible to insure that all safety and quality start-up procedures are followed
Assist with producing quality parts according to customer specifications
Create and ensure that standardized work instructions are being followed
Authorized to stop the process if it does not meet quality and/or safety requirements and notify Supervisor/Quality immediately
Train new employees as needed on operation of machines and processes including what standard rates are for each job
Responsible to communicate with team members on any issues with the production
Attend and participate in MAFACT Team and employee meetings
Prepare necessary reports and paperwork as required, including accurate reporting of production
Additional duties as assigned by Management
Must be able to use standard measuring equipment and basic SPC
2 years experience in an automotive manufacturing stamping environment
2-3 years of die setting experience with metal stamping dies, including progressive, transfer and line dies
2 years experience in a Leader role
Must have good shop math skills
Knowledge and compliance of safety procedures and policies
Ability to understand, speak and write English
Demonstrates creativity, initiative, and problem solving skills
Team oriented work approach
Excellent attendance and performance record
Ability to train on bar coding system
Self starter who is positive and professional
Ability to work in a fast paced and sometimes stressful environment

132

Debt Management Solutions Team Leader Resume Examples & Samples

Ensure excellent service quality through Call Monitoring of Debt Management Solutions officers
Provide and gather regular and timely feedback and coaching to and from Debt Management Solutions officers to achieve department goals
Ensure that the Debt Management Solutions team are assisting customers who are suffering from financial difficulty with the adherence to Citi’s policies and procedure and in compliance with the NCCP Hardship Legislations
Develop and maintain strong service relationships with both Citi’s internal and external stakeholders including Risk Management, Financial Counsellors, and relevant Product Managers
Utilise MIS reporting and quality checks to drive results and adherence to standards
Minimise the number of customers pursuing complaints because of lack of assistance and knowledge
Identify and act on key drivers that will help achieve targets and customer satisfaction score
Assisting team members with any escalated issues
Identifying any process improvements to increase productivity
Manage inbound calls influx and maintain target abandonment rate
Ensure all dealings with customers are timely, accurate and professional in compliance and quality, policy and regulatory guidelines
Manage the team in accordance with Citi values focusing on instilling a quality ethic and insisting on integrity in all interactions
Motivate and provide a success driven team
Hire, train and develop staff including the implementation of effective back up and succession plans
Has experience in a call centre environment and handling success driven teams
Thorough knowledge of the Hardship Provision with the NCCP guidelines, Code of Banking Practice and the Debt Collections Guidelines
Working knowledge of compliance/control and operational requirements
Proven skills and competencies with influencing and relationship building
PC literate – Proficiency in Word, Excel, PowerPoint, Access and Databases
Operate effectively in a high volume organisational environment with attention to detail
Initiates change when appropriate and are comfortable implementing and managing change
Proven ability to work with minimum supervision, use initiative and work pro-actively
Excellent planning and organizing skills
Exceptional relationship management (including interpersonal skills, communication, influence /persuasiveness/probing and getting information)
Dedication to work toward and meet objectives both as an individual and as part of a team
Strong analysis & problem solving skills
Exemplary written and verbal communication
Able to handle difficult customers in an effective manner whilst meeting both business and customer needs

133

Team Leader Resume Examples & Samples

Deploy and supervise staff within own area of responsibility or department to match demand. Resolve conflicting priorities and anticipate possible variations to the work load
To have an understanding of the projects within the Delivery Team
To undertake continuous process reviews across all activities, and produce detailed reports on new processes where required
Contribute to proposals to develop service, policies and practices
To hold regular meetings with your team and direct reports providing feedback when necessary
To maintain good communications with relevant colleagues within the Delivery Team to ensure that performance and development issues are effectively managed
Be responsible for training, to ensure that this reflects the changes in the department
Being responsible for quality control within the section or department. Monitor levels of work, and provide feedback and other information as required

134

CPS Team Leader Resume Examples & Samples

Collects data and updates metric boards, monitoring PQVC performance at the cell level, and delivers accurate, timely information to the Section Manager
Drives the Continuous Improvement (CI) Process, including ideas generated and closure rate metrics, ensures proper escalation when necessary, and responsible for generating and working CI ideas for all ideas related to their assigned area
Drives the stop-to-fix policy, ensuring that it is followed as a means of delaying workstation activities for safety, quality, or material related issues. Ensures support group involvement to stop-to-fix initiatives and response time is meeting the CPS required level
Maintains schedule adherence and ensures activity is reported in MAPICS
Ability to weld
Basic Computer Knowledge

135

Team Leader Resume Examples & Samples

Address List
AI Online
Client / ILT List
Email List
GAP Address List
GAP - 23A Reporting
GAP Email List
GAP Flash Estimates
Participant Call
Tax Rendering
Vendor QC
E-Delivery Uploads
MOL Daily User Report
Livelink Posting
PCAP Retraction
Degree (Bachelors OR Masters) in Commerce, Business Administration OR Finance
Minimum 5-8 years of work experience
Understanding of financial markets
Understanding of alternative products and its life cycle
Understanding of troubleshooting client experience issues and be able to quickly determine sensitivity to business risk
Prior exposure to document rendering, management, reconciliation and upload a plus
Experience using MS Access Databases and MS Office Suite (including advanced Excel with macros)
Strong knowledge of banking operations

136

Team Leader, Maintenance Resume Examples & Samples

Associate Degree in Industrial Technology or equivalent, Bachelor’s Degree in a technical discipline preferred
Minimum of 4-6 years of experience in maintenance field. Hands-on experience working in Plant maintenance either in a mechanical, machinist, process technician, or electrical capacity
Demonstrated supervisory and management skills in the maintenance trades
Experience with CMMS management systems, work order and schedule tracking
TPM (Total Productive Maintenance) and equipment rebuild experience for continuous improvement initiatives
Experience working with CNC machining equipment maintained through a robust TPM system
Experience working with PLCs, hydraulics, power distribution, and HVAC systems

137

Team Leader Resume Examples & Samples

Review and understand new agreement terms and documentation
Set-up agreement terms regarding collateral in credit systems for ongoing compliance monitoring. If credit systems cannot support the monitoring of the arrangement, set-up the agreement for monitoring offline
Monitor collateral daily and identify non-compliant scenarios. Confirm the accuracy and escalate to Credit and Bankers for resolution plan and date determination
Manage requests for intraday transactions and approve if collateral position and/or covenant compliance is adequate. Intraday transactions are inclusive of cash and security movement within pledged accounts as well as loan and letter of credit draw downs
Manage amendments to original agreement terms, including lending value and covenant requirement changes and ensure they are accurately reflected in credit systems for ongoing compliance monitoring
Manage third party pledge scenarios when the client’s exposure secured by assets held internally is external to JPM AND when the client’s exposure secured by assets held externally is internal to JPM. Regularly update credit system valuations regarding the external assets
Participate in credit system defect identification, UAT testing, and ongoing business requirement discussions
Manage initiatives to resolve control gaps and enhance current processes for further efficiency and effectiveness as needed
Provide analysis concerning portfolio as needed
The team lead will be required to perform analytics on errors, quality scores and present actionable plans/strategies to improve the team performance
The team lead will be responsible for assisting/preparing presentations including metrics, productivity and other key performance indicators
Strong detail and results orientation
Strong independent judgment and awareness of appropriate escalation
Strong analytic skill
Must be self-motivated and able to work independently
High-level of proficiency in organizing, prioritizing, and managing issues
Knowledge of bank systems and loan/credit operations a plus
BA/BS or equivalent in a business field

138

APP Team Leader Resume Examples & Samples

Develop and resolve product loss initiatives
Define investigations scope, goals and deliverables that support business goals in collaboration with Senior Management and stakeholders
Multi-task multiple investigations and prioritize accordingly
Ensure that you and your team members understand, align performance and actions and can clearly articulate the vision and values of the organization and their department
Recruit, hire, and retain candidates who raise the performance bar of the investigative services organization when needed
Have the ability to manage a team and utilize available resources as needed to drive results
Generation of daily, weekly and monthly reports based on available sources of data
Ability to challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations
Demonstrated ability to working a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities

139

Team Leader Resume Examples & Samples

Validate performance data at Total level, Asset class and Security level. Coordinate with Middle Office, US performance team and with Technology to correct and amend problems within the system
Knowledge on the different Performance methodologies (Dietz, Modified Dietz, True time weighted, etc…)
Assist US Performance team in the production of monthly dispersion analysis reporting
Calculation of composite returns for all regions in the US, analyze and provide comments
Participate in the monthly hedge fund portfolio performance reports
Liaise with third party providers to consolidate index returns and characteristics
Manage multiple financial analysis reporting deadlines with ability to analyze reports and a large amount of data. Develop, manage and analyze large databases of information with attention to detail. Ability to interface with various levels of management and operations
Evaluate different types of performance on a weekly, monthly, quarterly basis: Asset Summary, Cash Flow Analysis, Fee schedule, Interest Summary, Money Market daily balances, Portfolio Performance, Statement Summary, Income Summary, and others. Ability to produce and interpret results from internal and external clients. Ability to foresee and navigate team and business through upcoming issues
Manage deliverables while servicing all ad hoc queries and requests
IMC / CFA / CIPM would be advantageous
At least 3-5 years experience in an Operations / Banking / Securities Market environment
PC Skills required: MS Excel, MS Word & MS Power Point

140

Team Leader Resume Examples & Samples

Organizing and supervising team’s work in order to perform daily and additional tasks in most effective and efficient way
Giving direction and set clear expectations to the staff
Supervising employee’s performance and ensuring compliance with processes and procedures; developing talents and managing bottom performers; recruiting and retaining best people
Monitoring and improving the quality of offered services
Ensuring and promoting high standards of customer service and advisory
Delivering high quality stakeholder management
Engaging in internal strategic projects and initiatives to develop services and people

141

Team Leader Resume Examples & Samples

Producing Control & MIS reports in conjunction with overseas partners
Analyze and validate the data. Coordinate with global business partners to correct and amend data issues within the reports/ databases
Preparation of capacity & MIS reports for the team
Driving the team towards process automation and high level synergy between the teams on either location
Review the KPI's and constantly work on providing a robust KPI for the team
Checking the Risk & Control areas for the process and constantly updating the same for changes if any
Degree (Bachelors OR Masters) in Commerce, Business Administration OR Fina006Ece
Minimum 5-8 years of work experience with exposure to reporting and analytics
Excellent analytical, problem solving and time management skills
Excellent verbal and written communication at all levels
Ability to be flexible, follow tight deadlines, organize and prioritize work
Highly energetic, self-motivated, team player and hard working
Quick learner; proven ability to quickly learn the business, the application, and quickly adapt to ever changing priorities
Critical thinking to proactively identify and develop new ideas / innovations / approach that will add values to the business and the team
Process/Ops Management Skills and experience
Computer Skills: MS Excel, MS Outlook, MS Power Point, MS Access, SQL (preferable)
Understanding of financial markets (preferable)
Understanding of troubleshooting client (internal/ external) experience issues and be able to quickly determine sensitivity to business risk

142

Fixed Income OMS Team Leader Resume Examples & Samples

Revenue generation, pipeline management and strategic planning in order to
2-3 years of people management experience
Japanese Speaker
Minimum of 4 years experience of relevant sales and account management
Demonstrated sound organizational, leadership and management skills
Well-developed problem solving, conflict resolution and decision-
Strong knowledge of Fixed Income Sell-Side industry and its workflows

143

Contact Center Team Leader Resume Examples & Samples

Team leader is also a major support for the Contact Center manager for understanding and satisfying customer needs, listening, informing and proposing solution for customer problems
He/she supports telephone, web, and other (social) communication and phone and web sales and defines training needs in close collaboration with trainer and implements all required action plans to meet objectives
Using effective communication skills, the team leader motivates and supervises ambassadors effectively in order to achieve both qualitative and quantitative goals and targets
Manage daily operation and planning of the team
Keep constantly ambassadors and Contact Center manager informed about brands' activities/promotions (commercial / marketing) and all internal information
Ensures that tasks and workload are allocated appropriately within team and respected in Contact Center
Assist the advisors in realizing the e-com / phone sales objectives
Closely monitors the quality of service provided by ambassadors and ensures achievement of KPI's and Service Level Agreement
In charge of consolidating reports based on pre-determined KPI's, analysis, and highlighting all anomalies to Contact Center manager
Ensure efficient communication across teams/departments/brands
Manage, coach and evaluate Ambassadors' performance (in collaboration with CC manager). Monitor ambassadors sales objectives and manage incentive program
Monitor quality of calls, e-mails, and contacts records
Work closely with trainer to define training needs
Participate to recruit new Ambassadors
Be a back-up of the ambassador in case of emergency

144

Team Leader Resume Examples & Samples

The role of the Analyst is to coordinate the response to an escalation from information security incidents
Collaborate with appropriate escalation groups and GIS teams to analyze and contain information security incidents
Establish oversight of information security incidents and communicate analysis, containment, and escalation for remediation efforts to all involved partners
Determine the root cause of incidents and work with stakeholders and responsible parties to remediate any identified control gaps or failures
Escalate issues to management in a timely manner with appropriate information regarding risk, action times, and root cause analysis
Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
4 – 6 Years of Information Security related activities
Experience in an operations focused information security role
Ability to handle multiple competing priorities in a fast-paced environment
Ability to communicate effectively across all levels of a global financial institution
Familiarity security vulnerabilities, exploits, malware and digital forensics
Continuously learn and adapt. Demonstrated ability to learn new tools, process and technologies
Shift Type (Rotational Shifts/Fixed): 24 x 7 - Rotational
Process Timings: 24 x 7 (IST) - The associate will have to support 24x7 operations
Weekends Off (Y/N): N (Weekend OFF’s would be any 2 days of the week and not always Sat/Sun)
Knowledge of SIEM tools
Knowledge of GRC tools
Network / Systems / Information Security Administration, Excellent Communication Skills
Familiarity with network security vulnerabilities, exploits, attacks and malware
Ability to work effectively with technical and non-technical business owners

145

Team Leader Resume Examples & Samples

Manage a team of Contributions Project Managers and Regional Contribution Analysts to implement and maintain data sets which provide value to our clients and business impact to Bloomberg
Provide leadership and support to all team members, including career development and performance managements
Develop plans, set objectives, and monitor and evaluate performance
Strengthen existing partnerships and build new ones with stakeholders to add value to the business
Foster an environment of teamwork and collaboration globally
Collaborate closely with R&D and counterparts in other offices to drive projects and maintain cross-regional operations
Participate in the recruitment and onboarding process
Responsible for managing senior client escalations
BA/BS in Business and/or Finance preferred or equivalent work experience
Proven track record of leadership and communication
Excellent communication and team-building skills, strong organizational skills, attention to details, and capable of handling multiple projects simultaneously
Ability to meet deadlines, logically tackle problems, and set priorities
Commitment to enhancing and developing products
Excellent ability to present requirements and projects in front of upper management
Bilingual in English and an additional fluency in another language to support our Asian clients would be an advantage (e.g. Mandarin, Thai, Vietnamese, Bahasa, Japanese, Korean, etc)
Bloomberg functions
Over the Counter (OTC) pricing data
Financial markets
Data feeds and related technology

146

Product Development Team Leader Resume Examples & Samples

Leading a cross functional team to support product development activities and implementation of design at manufacturing facilities
Managing the cost redcution activities on the Inner Fixed Structure (IFS) Assembly and Beams
Program schedule development and tracking
Creating, updating and managing program activites using MS project and UPI program tools (Least Waste Way, Deliverables Map, Risk Register)
Supporting Change Board activities, including: customer change board meetings, RECPs (Change Requests), IA’s (Impact Assessments), DWS’s (Detailed Work Statements)
Initiating/writing/authorizing ECM’s
Preparing and presenting proposals/presentations to Program and Customer leadership

147

Team Leader Resume Examples & Samples

Candidate with in depth understanding of Asset Servicing / securities market are preferred
5 -6 years of relevant work experience
Organizations such as Nomura, BNP Paribas, Deutsche bank, Syntel (State street), Goldman Sachs etc
Asset Servicing / Securities Market - 3
Equities – 3
MS Excel – 2

148

Team Leader Resume Examples & Samples

Candidate with in depth understanding of Accounting preferred
4-5 years of relevant work experience
Accounting- 2
People Management - 3

149

Team Leader Resume Examples & Samples

The role also involves interaction with the global head level downwards,
Membership of a range of business-owned management committees
Regular communication with the Compliance teams in other regions
In addition the role involves a shared responsibility in the management of the wider EMEA ICS Compliance team

150

Team Leader Resume Examples & Samples

8) 80% of the daily productive time to be spent on processing and 20% people management and other non BAU activities
4 to 5 years of experience in US Mortgage Originations or Mortgage Servicing in Jumbo loans or retail Mortgage Loans
At least 1 year of team management experience. (PL: 2)
Experience in MIS generation, distribution and data analysis (PL: 3)
Understanding of data analysis tools – Pareto,80-20, time study techniques
Must have had exposure to production management, work allocation, prioritization, exception handling, process documentation (PL: 3)

151

Team Leader Resume Examples & Samples

Candidate with in depth understanding of Securities market and 5+years relevant work experience in an Operations / Banking / Securities Market environment. can be considered
Minimum of 2 years in a supervisory role in Banking/Operation/Securities Market background
Organizations such as BNY, Deutsche bank, Syntel (State Street) etc
Analytical skill - 2
Trade life cycle - 3
Securities Market - 2
Fixed Income – 1
Equities – 1
Money Market - 1

152

Team Leader Resume Examples & Samples

Preparation of Daily, Weekly, Monthly Client Onboarding reporting
Ensure accurate and timely delivery of reports and all SLA’s are met on time
Work directly with the regional teams to gather relevant data, manipulate it and generate meaningful reports
Work with global teams to identify best practices and work on process improvement ideas
Work with larger AM groups to integrate COB metrics into GWM metrics
Month end variance analysis for any surge/dip in key performance indicators
Ensure accurate and timely resolution of onshore inquiries/ Adhoc queries
Essential Skills & Experience-- include specifics regarding academic/ professional qualifications (e.g. degree, university, results), # yrs total and # yrs relevant work experience, relevant employers, relevant experience (nature of work/ job functions)
3+ years of Banking / Reporting / Technology experience in financial services environment
An acute awareness of the high risk, time critical and complex nature of the Wealth management environment, an ability to work under pressure and to meet tight deadlines is essential
Flexible to work overtime
Knowledge of Microsoft Word, Excel and Access, and PowerPoint
Strong team player with capacity to build good working relationships with cross functional/geographical teams
Preferred Skills & Experience – include specifics, as above
Knowledge of MS Access and Excel
Knowledge of VB would be an added advantage
Knowledge of Client Onboarding tool and Workstation would be an added advantage
Adaptability and Flexibility
Good knowledge on systems

153

CAF CS Team Leader Resume Examples & Samples

Monitor daily productivity, business and quality review of input
Recommend human resource actions- including hiring, terminations, salary actions and promotions
Coordinate with management and other supervisors to resolve problems
Work on special projects
Act as a liaison between support, management and customer service specialists
Monitor daily sales productivity of individual team members
Improve Customer Experience and Efficiency metrics
Five year related experience or specialized education plus at least two year supervisory experience
Oral communications skills
Ability to follow complex methods and procedures in the performance of diverse routine and non-routine tasks
Organizational skills and ability to multi-task
Demonstrate ability to understand, follow and break down highly complex processes and procedures
Display a high sense of urgency
Analytical aptitude, results oriented and able to meet tight deadlines
Demonstrate ability to work independently and prioritize tasks
Must display integrity, flexibility, adaptability, initiative, patience, leadership, and a positive attitude
Auto Finance experience a plus

154

EH&S Team Leader Resume Examples & Samples

Utilize extensive knowledge of EHS disciplines to provide advice, support, and technical guidance to management including complex issues/concerns in relationship to the site’s business, compliance with EHS legislation, and the maintenance of the site’s EHS Management System
Coordinate and conduct specialized Environmental, Health and/or Safety audits and inspections of premises and operations in conjunction with others to monitor performance and assist the relevant line management to produce action plans to implement the necessary improvements
Lead TapRooT investigations, Risk Analysis
Update Metrics and presentations
Promote the active management of Environment, Health and/or Safety through the identification of hazards, evaluation of solutions and residual risk, and prioritized management action. Facilitate and manage EHS committee and other ad hoc groups within the site
Provide subject specific EHS related training as required by legislation, and identified for the promotion of high standards of EHS management on the site such as electrical, confined spaces, etc
Assist site with the development of strategic EHS initiatives and coordinate/drive the necessary tactical resources/elements to ensure a successful implementation
Maintain relevant records, certifications and licenses; produce reports and review statistics

155

New Product Development Team Leader, Sanitary Resume Examples & Samples

A minimum of a Bachelor’s degree in a product development related discipline (e.g. Engineering, Manufacturing, Marketing, or Design) required
A minimum of 5 years of experience of increasing responsibility in concurrent product development and leadership involving a broad range of technologies and processes required
Results must demonstrate an ability to build teams, make sound decisions and drive action cross-functionally
Project Management Professional (PMP) certification desired
Previous experience determining risk and developing mitigation plans
Knowledge and experience using critical path analysis

156

Team Leader Resume Examples & Samples

Directly supervises the activities and assigns work for up to 28 hourly associates in order to meet E&G requirements
Responsible for the quality and productivity of all cores, molds, and prototypes. Review and use reports, such as downtime, defect rates, output reports and budget reports as a management tool. Enforce compliance with quality systems, procedures, and control plans in accordance with department SOP’s
Communicate with supervision of other shifts to ensure unity and clear communications between shifts to include special projects, tests, scheduling priorities, manning issues, best practice experiences and operations problems that occur
Maintain close contact with all support departments to insure that operating materials and services are of top quality and adequate quantity to achieve quality and production requirements
Maintain and promote a culture a safe workplace and continuous improvement by identifying process improvement opportunities, participate in process improvement events, and utilize process improvement tools among the work teams. Make recommendations for improvements to the department’s performance and efficiency
Initiates change of operation notices when required
Coordinates pattern delivery and maintenance with service groups
Administrate all industrial relations, safety, environmental, personnel, divisional and departmental policies and procedures as directed
Audit work methods, employee performance and finished product to evaluate associate performance. Provide guidance and training for employees as necessary
Responsible for implementation/enforcement of company policies, safety regulations, housekeeping and operating standards
Understand the labor contract as well as enforce policies affecting personnel administration
Perform any other related duties as assigned
A minimum of a high school diploma or equivalent required
A minimum of 5 years of experience in a manufacturing facility required
The person should have demonstrated leadership abilities, focus on quality, and strong interpersonal skills
The person should be capable of making sound decisions where use of judgment and interpretation of quality standards /customer requirements are needed
Must be able to comprehend complex mechanical and computer driven interfaces
An Associate’s degree is preferred
Professional experience within a union environment preferred

157

Team Leader Resume Examples & Samples

Function as primary contact for Aveda’s salon customers
Achieve established service fundamentals and sales goals
Manage orders efficiently utilizing SAP system with a focus on exceeding expectations of customers
Handle challenges, claims and discrepancies efficiently and follow up on resolution
Share product knowledge and launch information while using suggestive selling techniques resulting in increased sales and profitability for salon customers and Aveda
Possess and share specialized knowledge pertaining to Aveda’s salon service, products and applications
Partner with field teams to achieve mutual goals

158

Team Leader Resume Examples & Samples

Assist Team Leader II or Supervisor in appropriate manning for the production lines and the execution of production plans
Ability to schedule and perform training for labor to ensure L’Oreal quality and safety standards are met
Prepare daily production reports
Maintain communication with Bills Of Material picking Material Movement Specialsits to guarantee all jobs are ready to run
Oversee assembly lines set ups
Take control of team leader II responsibilities when he or she is absent
Work with warehouse operations and the shippingdepartment to adhere to daily shipping schedules
Establish and maintain a professional working relationship with warehouse personnel, Transportation department, carriers, and drivers

159

Cib-team Leader Resume Examples & Samples

1) Analyses Business and Functional Requirements documents to facilitate understanding and identify logical elements for UAT
2) Provides input to the UAT Test Strategy / Plan
3) Provides input to the UAT Test Schedule
4) Provides input to the UAT environment requirements
5) Provides input to the UAT estimates
6) Analyses Business and Functional Requirements documents
7) Creates test scenarios / user cases
8) Creates test scripts
9) Creates test cases / data
10) Executes tests
11) Validates test results
12) Records and evidences test results
13) Raises defects
14) Identifies testing risks and issues
15) Helps define the test priorities
16) Assists in the maintenance and upkeep of the traceability matrix
17) Coordinates the production of UAT Test Scenarios and Test Scripts
18) Coordinates the production of UAT Test Data
19) Performs quality reviews of test scripts and defects
20) Leads test script reviews with Technology, QA, Business and Operations
21) Reviews / validates test results for consistency and accuracy
22) Coordinates UAT test execution ensuring adherence to UAT Test Strategy and Test Schedule
23) Identifies testing risks and issues
24) Assists in coordinating the tracking and resolution of defects using the defect management process
25) Provides Weekly Scorecard, Status Reporting and MIS

160

Team Leader Resume Examples & Samples

Access Provisioning and De-Provisioning - Performs user id administration (additions, modifications, deletions) for operating systems and in-house platforms based on information contained on access administration forms, or pre-defined Role Based Access Control definitions
Troubleshooting on Midrange, Wintel & Mainframe platforms
SPOC administration – Provides problem resolution support to internal customers as reported ensuring to maintain standards, such as approval requirements
Access reviews and provision complex access on the ASIA, Corp & EMEA domains. Ensure all assigned user id access requests are processed within standard, or, report to management when standards cannot be achieved
Incident Management (MAXIMO) - Supports incidents and problems via Maximo queues
Elevated Access Management (Power Broker) – Power Broker Privileged escalation management tool support for AMRS and APAC region. This includes Power Broker roles management and break fix support
Adheres to Corporate Information Security guidelines through all tasks
Actively communicates process improvement ideas to management
3 - 4 years of total experience
BE/BTECH/MCA/MSC (IT) equivalent (Any Technical Degree)
Technical knowledge on Windows/Mainframe/Midrange/Unix
NIIT/ Any Technical Certification
Microsoft Certified Professional like MCITP, MCP

161

TI Specialist Team Leader Resume Examples & Samples

Process insurance applications, commitments, policies, endorsements and other insurance documents in accordance with corporate policy, applicable laws and regulations
Maintain accurate electronic and hard copy account files
Perform computer data entry using agency automation system
Prepare account invoices in accordance with prescribed instructions
Maintain and operate a variety of office equipment
Respond to inquiries from internal and external clients and other affected parties
Act as liaison with all parties (client, attorney, underwriting company, lender, or settlement company) to coordinate the smooth delivery of products and services
Serve as “relationship manager” for key relationships
Oversee processes and provide guidance and suggestions for improved efficiencies
Responsible for all communications to the Insurance Specialists (delivery and distribution)
Act as liaison between Title Insurance management and the Insurance Specialists
Five or more years in related insurance experience
Automation system and data entry experience
Excellent arithmetic and alpha-sorting skills
Ability to use keyboard, adding machine and computer terminal
Present a positive image for the company at all times
Excellent knowledge of Insurance Services' automation system
Maintain current license and certifications and meets all continuing education requirements
Proper telephone etiquette and techniques
Proven ability to work under heavy workloads and critical deadlines
Ability to create reports and documents using word processing and spreadsheet software
Diplomacy with the ability to lead and motivate a production team

162

Team Leader Resume Examples & Samples

Key Tasks
Accountable for the overall safety and the coaching of the work team to self-monitor safety. Conduct effective safety meetings. Lead safety analysis, thoroughly understand the proper usage of equipment within the work teams, and coordinate accident analysis and safety audits. Understand the implications of legislation such as OSHA and EPA regulations, as well as Kohler Co. safety policies and procedures
Coordinate the overall quality of the work team and demonstrate an understanding of quality standards including ISO and Quality systems. Lead the work team to effectively monitor and track quality of product. Drive continual process and quality improvement by coordinating cross-functional areas to manager manufacturing capability with customer requirements
Drive continuous improvement by identifying process improvement opportunities and achieving annual decreases in operating cost as a result of improvement processes. Six Sigma Green Belt Certification is required within the first year of taking the position
Foster a collaborative work environment by leading in problem-solving within the team and across functional areas – examples would include engaging the work team in discussions about new equipment with Engineering and Maintenance; or establishing a joint problem-solving team between Operator, Team Leader and Maintenance when determining whether to run, fix or shut down a process due to problems with a machine
Develop weekly work schedules as well as oversee the work team as they develop and execute the daily schedules. In addition, provide guidance and tools for the work team to manage scheduled time off such as vacations. Coach team on the basics of on-time deliveries and customer satisfaction
Oversee the production maintenance work orders and scheduling maintained by the production work team
Fully understand and interpret the labor contract as well as processes and policies affecting personnel administration
Attend ongoing Team Leader certification courses when required
Participate in safety initiatives such as wall to wall inspections, support program management/updates, incident investigations, safety training and accident prevention, day to day safety and new equipment process approval, Kaizen events, safety teams, allocate funds for safety equipment and initiatives, and return to work program
Associates Degree required with a Bachelor’s Degree preferred
Minimum of 1 – 4 years manufacturing experience required
Successful completion of Kohler Co. Foreman Advancement Program or similar
Green Belt Certification in 6 Sigma required during first year

163

Cib-transaction Processing Spec-team Leader Resume Examples & Samples

Ensure transactions are processed in accordance with documented procedures on QMS and the Global Funds Transfer Policy
Perform indexing, indexing verification, signature verification, and payment/ATR input and verification functions in adherence to procedures
Know the team business continuity plan as well as Point of Escalations on QMS
Prepares Team Metrics – service, quality and productivity monthly scorecards and team statistics
Facilitates bi-monthly 1-2-1- discussions with team members to update them of any Training Plans in place. This is also done to monitor individual staff objectives
Prepares Monthly Capacity Planning subject to the manager’s review
Design Training Plans for On-boarding Members including assessments
Performs monthly spot checks on pedestals and work stations

164

Team Leader Resume Examples & Samples

Monitors and adheres to production schedule and adapts to any changes
Instructs and organizes the department workforce for required daily activities
Ensures that all safety devices are checked at the start of each shift and that results are recorded
Ensures appropriate first-off procedures for all processes are followed
Ensures that all production paperwork is accurate (i.e. process parameters, production sheets, OA boards, etc.)
Continually monitors production for quality, breakdowns or problems and maintains production analysis boards
Fills out NCR’s correctly and in a timely manner and ensures that parts are tagged accordingly
Ability to operate production equipment, as required
Liaison between Production Team and Department Leadership
First contact for support departments (i.e. Quality, Maintenance, Tool Room, Materials, etc.)
Ensures fairness to direct reports, and encourages and participates in the Open Door Resolution Process for employee relation issues
Participates when required to investigate all non-conformance to Company polices/procedures/rules/regulations and provides the Supervisor information and documentation for corrective action
Effectively builds and fosters teamwork within the department
Develops and maintains peer relationships
Performance Management - teaches, coaches and mentors employees to meet company expectations
Provides input into the Performance Reviews
Ensures employees are trained or certified, as required and participates in training programs as required
Conducts pre-shift meetings to communicate Safety People Quality Production information and to promote involvement in issues affecting employees or their work areas
Follows HS-16 Accident/Incident Investigation Procedure
Ensures subcontractors are performing work safely while in their work areas/zones
Participates in the Return-to-Work program and ensures employees work within their R-T-W plan
Reviews and assists with implementation of continuous improvement suggestions including environment, people processes and equipment/machinery
Equivalent to completion of high school and/or related work experience
Leadership courses and/or leadership experience and asset
Must successfully complete required training provided by Presstran (i.e. the operation of cranes, lift trucks and tuggers, unless previously certified through Presstran)
At least 2 years experience in a similar role
Ability to understand, anticipate, follow and provide direction while exercising maturity of judgement
Able to maintain confidentiality and use discretion and tact
Strong time management, leadership, communication, organizational and presentation skills
Automated transfer press, coil line operation and blank de-stacking system experience
Ability to work overtime to meet customer needs
Ability to work all three shifts, as required

165

AP Team Leader Resume Examples & Samples

Responsible for two teams of 5 payables clerks and their supervisors
Manage both teams ensuring they complete their tasks in a timely and accurate manner which include matching, batching and coding invoices, processing payment runs and supplier statement reconciliations
Motivate and develop the teams, identifying and managing talent and poor performance

166

Team Leader Resume Examples & Samples

Provide exceptional leadership to inspire and motivate the team to deliver strategic, individual and operational business objectives/targets. Be accountable for understanding and owning the business objectives
Be a role model for the team and peer group, communicate with passion and enthusiasm and embrace change as a way of working, lead by example when communicating new incentive
Create an empowering environment for your people, encouraging individual ownership and initiative
Deliver highly effective coaching and provide honest and constructive feedback to lead, support and drive the development of team members to maximize performance. Challenge reasons for non-performance. Ensure timelines in place for improvement. Maximise development opportunities within the team
Communicate clearly and effectively to embed business objectives within own team, their business area and the Company, taking ownership of delivery and being an advocate of the business vision and champion of business behaviours
Take logical and reasoned business decisions to achieve operational objectives
Build a culture that encourages continuous business improvement, taking accountability to drive through initiatives using the tools and systems available
Maintain effective administration of team to ensure service standards are met
Deliver the teams regulatory and compliance standards (including meeting FCA regulations, Banking codes, OFCOM )
Have obsessive customer focus with both internal and external channels
Be fully committed to your role to ensure you identify your own development areas. Pro-actively seek coaching and training to enable you to deliver to your Performance Development plan

167

Upfront Document Centre Team Leader Resume Examples & Samples

Manage and supervise a small team
Drive to streamline tasks and improve processes
Engage staff to achieve high performance and excellent client service
Ability to inspire staff to follow the organization's strategy and live the principles and behaviors
Provide effective feedback and coaching to enable, empower and develop staff
Take ownership for delivering results
Ability to take timely decisions and accept accountability for implementing them
Ability to create good and long term relationship with internal stakeholders and counterparts in HongKong
Ability to evaluate available options and implement solutions to issues/problems
Needs to be comfortable with working with remote teams, bringing teams together, sharing best practices, etc
Lead staff to challenge existing process and look out for opportunities/ideas/solutions to improve the processes Perform control test sampling
Bachelor's degree or international equivalent
Meticulous and detail oriented
Needs to be comfortable with repetitive tasks
Manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines
Ability to communicate clearly and concisely, both verbal and in writing
Ability to lead and develop staff
Right mindset for change to drive process improvement and adapt to changing conditions
Preference will be given to candidates with relevant experience in leading a team

168

Funds Documentation Team Leader Resume Examples & Samples

Performing legal due diligence of complex 3rd party hedge funds
Involving in valor instrument opening process for alternative third party funds and other funds with special operational or legal risks
Managing the team aimed at ensuring qualitative and quantative team standards
Ensuring time effectiveness of the team

169

Skilled Trades Team Leader Resume Examples & Samples

Supervise employees in accordance with the principles of the Employee Charter and the policies and procedures set out in the Formet Handbook
Schedules, co-ordinates and provides direction for technical employees to ensure that production levels and quality standards are met and that company safety and non-safety rules are met
Train Team Members on the specific job hazards
Facilitate Accident and Incident Investigations and have out in 24 hours
Audit daily and monthly inspection sheets
Findings from safety walk posted, actions followed up on, support safety representative and team members
Address all safety concerns in a timely manner
Audit LPA’s as needed
Ensure TWI training 100% accurate and audit effectiveness
Escalate quality issues
Support root cause offloads/rejects, contain problem at all times
Always display a sense of urgency
Initiate T.A./TPMR process when necessary
Cross train team members to maximize flexibility and coverage to accommodate vacations and absences
Encourage team involvement in solving problems causing interruption to processes resulting in lost time or opportunities
Must be able to operate and maintain all machinery and equipment in his/her assigned area of responsibility and possess a solid understanding and knowledge of the work to be performed by the department
T1s start on time – attendance 100% - green first hour
All Team Members at their work stations by 5 minutes after start of shift
Follow production schedule
Monitor cycle times always – Rhythm Analysis
Structured relief and breaks
Ensure 5S standards are known and being met
Manpower utilization during downtime – assign tasks accordingly
Drive improvement projects
Complete payroll, vacation, and overtime scheduling for your team
Direct involvement in weekend planning/shutdown
Establish and maintain effective communications/interaction with all other Departments, including but not limited to production, engineering, quality assurance, HR and material control support groups in order to achieve established targets
Encourage Team Member involvement when implementing action plans when dealing with unsatisfactory employees/ performance feedbacks
On time for pass off and prepared with required information, attend production pass off meetings
Coordinate escalation procedure with production leadership
Breakdown report updated upon recovery
Develop Team Members through coaching and mentoring
Line sides complete by month end 100% - follow up to complete tasks and get back to the Team each month – escalate any tasks not complete
T1 board up to date all sections filled in with appropriate colour
Adhere to performance review schedule and ensure 100% completion each month
Address Team Member concerns/utilize resources groups as needed
Manage Team Member attendance and escalate as necessary
Perform other duties as designated
Grade 12 diploma or equivalent
Minimum 1 year of Industrial Manufacturing and/or Leadership experience
Certificate of Qualification in a recognized trade
Confidentiality, discretion and tact

170

Consumer Lending Systems Team Leader Resume Examples & Samples

Consult with business unit management in the analysis of short and long-range business requirements for vendor-supplied systems; recommend changes and innovations that anticipate future impact of changing business requirements as well as the competitive market
Translate requirements to prepare detailed specifications for system enhancements
Manage staff involved in all phases of the project lifecycle including business requirements review, technical specification development, system changes, preparing and executing test scripts, documenting test results, defect resolution and post-production support for supported systems
Build rapport within the organization related to systems development and support efforts
Manage activities of assigned team and assignment of personnel to various projects monitoring and ensuring their completion within schedule and budget, while being consistent with Division standards and long-range plans
Coordinate these activities with other managers as required to ensure their successful completion
Work with business unit management to prioritize project queues and implement projects according to business needs; provide support in the development of new business strategies
Ensure activities managed and system adherence to all department and technology standards and procedures, including all documentation requirements, as well as all regulatory and compliance requirements
Recommend system design changes based on business and technology requirements and identify related issues and concerns to ensure they are known and addressed
Maintain a current awareness of the technology direction of the industry and vendor applications specific to areas and businesses supported to factor into the consultation and subsequent decisioning
Manage vendor and product analyses and the development of supporting recommendations on their applicability to the needs of the business supported and its’ customers
Maintain relationships with vendors and professional organizations to support these efforts and maintain currency on industry trends
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Associates’ degree
7 years systems development or related experience (in lieu of a degree a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 7 years’ systems development or related experience)
Proven leadership or managerial experience
Complete understanding of the system development life cycle
Familiarity with application development support software and hardware platforms
Proficiency with pertinent project management, word processing, spreadsheet and database software
Ability to assert ideas and gain support and commitment from others
Sound understanding of the business environment and needs within the area of responsibility
Able to lead design and specification walkthroughs
Bachelors’ degree in Management Information Systems, Computer & Information Science or Statistics
Understanding of the business supported, including its systems, products and related processes
Experience with pertinent business-specific applications or software
Experience with the Strata (CGI), CreditAnalyst (DMS), WebRules (Zoot) application(s) or other decision management software
Knowledge of M&T’s Consumer Lending systems specifically ACAPS, SHAW or TSYS
Knowledge in VB6, VB.NET, SQL, Cobol, Micro Focus Net Express, XML and Oracle
Consumer Lending banking experience
Knowledge of Equifax, Trans Union and Experian credit bureau reporting formats

171

Team Leader Resume Examples & Samples

Oversight of SCRA Account Review Team tasks
Must be experienced in operations and production supervision
Facilitates the identification, dissemination and implementation of best practices
Responsible for managing the identification of account review population while working with the SCRA Execution Manager
Facilitates the communication of policy, procedure and service expectations surrounding the account review process
Expert analytical and consulting skills required
3 – 5 years experience with SCRA is preferred
Minimum 1 year recent team lead or management experience
Candidate must be articulate, detail oriented, and able to work independently
Position requires strong computer skills including moderate proficiency in the use of all Microsoft Office applications
Exceptional interpersonal skills, negotiation skills, and ability to influence are required
Strong partnership and team building skills are required
A Bachelor's degree or equivalent work experience is required

172

Team Leader Resume Examples & Samples

To manage the day–to-day planning, operation and problem-solving of a team of 15 agents to meet with the required service level components, standards and sales targets
Manage inbound KPIS (Service Level, AHT, Occupancy etc.)
Supervisor Login to take escalation calls
Real time monitoring of calls and floor management
To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduct between Frontliners and Management
To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators
People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Responsible for conducting appraisals, confirmations, promotions and terminations
Manage Unscheds and Leaves data along with attrition for the Team
Calibration with the quality team to plug the gaps for common errors
MIS /data requirements ( Project/s ) :Make sure that all the pending issues taken to closure related to Projects with coordination from Quality and other stake holders, daily status to be published
Manage weekly Roster for the team /TLs
Ensure productivity parameter is maintained for the team on a daily basis/ Analysis of daily reports on productivity
Improve Quality :Ensure Quality Targets are maintained for the team on a daily basis/ Analysis of daily reports on productivity/Quality. Call Monitoring / barge in for the team members
Training and development of staff. Motivation, leadership for a team and developing future leaders. . Conducting performance appraisal for the team
Team Connect and engagement plans
To sensitize the team towards identifying and flagging EWS cases & take accountability of escalations if any
5 years or more experience in a Customer Facing Role

173

Front of House Team Leader Resume Examples & Samples

Responsible for supervising the reception teams in the London offices
Responsible for planning the Firm’s client services requirements to provide high quality reception services - ensuring all visitors are greeted professionally and receive a warm and courteous welcome in line with service level agreements (SLAs)
To manage processes for handling all incoming telephone calls / enquiries to the reception desks and Confidential Room Booking Team ensuring these are dealt with promptly and professionally, using the agreed salutation and procedures
Developing and supporting the reception team to continually deliver a five star service
Responsible for monitoring the overall tidiness of the reception areas including reception desk and client suite meeting rooms in each of the London offices
Responsible for supervising the service delivery of the London Confidential Room Booking Team and overall tidiness of these rooms. Ensure rooms are recharged through the weekly internal recharging process
Corporate Front of House experience essential - minimum two years
Knowledge of room booking systems essential
Previous experience of working in a busy customer service environment essential
Previous experience in a supervisory role essential

174

Team Leader Resume Examples & Samples

Knowledge of operating and compliance standards and audit requirements of the department
Follow up with Custodian/Counterparty for the Failed Trades
Manage queries pertaining to Fail trades or breaks
Fixed Income
Money Market
Accurate execution and verification of all Trades, Cash and FX instructions received by internal partners within established service level agreements
To check Pre matched report and settled deals report
5/6+ years of Banking / Cash Product / Securities / Processing experience in financial services environment
Client centric to provide better service
Self-motivated and desire to stretch to achieve both personal and professional success

175

Team Leader Resume Examples & Samples

Responsible for coordinating centralized research and intelligence gathering for the Category Management Team
Proactively works with Category Managers and Senior Category Managers to understand current and future needs, and to develop an approach that will maximize analytical support during upfront strategy development and ongoing strategy execution
Serves as main Procurement subject matter expert for the Category Research COE
Manages ad-hoc request pipeline and the impact on capacity levels across the team as a whole, especially during peaks of high demand
Reviews and approves written communications and presentations summarizing research results before providing to Category Managers
Tracks completion and lead times for all team research activities as an input into performance measurement reporting
Hands on experience in doing industry analysis using various models such as Porters Five Forces Model, PESTLE etc. (Prior knowledge in industries such as BFSI, IT & Telecom, etc. would be an added advantage)
Knowledge of Share Point, MS Office, Ariba or other applications supporting Procurement Operations
Ability to translate short and long term needs of Category Management into clearly defined COE activities
Strong communication (verbal and written) skills, with ability to present COE outputs to multiple levels of management
Flexibility to meet strict deadlines but also handle ad-hoc or unplanned requests
MBA, ECO(Hons), BTECH, BE
Minimum of 4-6 years experience in Procurement and / or Research, Data Analysis discipline
Experience in managing the associate activities

176

CIB F&O Team Leader Resume Examples & Samples

People Management Skills
Taking Lead on process improvements and automation
Graduate with at least 4 + yrs of experience, preferably in back office operations

177

RTL Team Leader Resume Examples & Samples

B.Sc. In Industrial Engineering or related fields
At least 3-4 years experience in SAP Projects
Experience in RTL and DataStage in at least 2 projects (FULL CYCLE, from initiation to closure)
Experience in at lease 2 GLOBAL projects
Excellent interpersonal skills, computer skills, and organizational skills
Proven ability to work both independently and in a team environment
Well organized, self-motivated with the ability to prioritize, meet deadlines and manage changing priorities

178

Team Leader Resume Examples & Samples

Responsible for the supervision of maintenance work team(s) including, but not limited to establishing daily work activities, monitoring performance, providing feedback, training, collaborating with other functional areas (i.e. production, engineering, quality, purchasing) and reinforcing the Kohler core competencies among all team members
Identify problems pertaining to the process of maintaining equipment and make suggestions for improvements and participate in resolution of those problems. Support the use of continuous improvement tools (kaizen events, 5S audits, etc) by the work teams
Assist Production, Maintenance, Engineering, Manufacturing, and Safety by providing technical support, troubleshooting techniques, lessons learned, and best practices to improve productivity, maintainability, and reliability
Accountable for the overall safety of work team(s) and understand the proper usage of equipment within the work teams. Understand the basic principles of and maintain OSHA and EPA regulations, as well as Kohler Co. safety, housekeeping, and operating policies and procedures
Maintain effective communication with production supervision
Organize and review job planning and scheduling with their supervisor, analyst, and direct reports including the review and use of backlog reports, downtime reports, and budget reports as a management tool
Participate in monthly progress reports, accident investigation reports, vehicle / equipment damage reports, lockout / tag out audits, cost saving / waste elimination reports, safety audits, and budgeting reports
Responsible for the direct supervision of maintenance work teams which may consist of Mechanics, Electricians, Electro/Mechanics, Millwrights, Yard Men, Maintenance Helpers, Lubrication Men, and Welders
Work with staff to develop individual goals/objectives for each staff member that support the department goals through the use of the Career Management process
Personally demonstrate and drive the Kohler Core Competencies
Provide support and share knowledge with Maintenance Staff peers at Saukville facility
An Associate’s Degree in Engineering, Manufacturing, or the Industrial Technology field is required
Must be able to effectively communicate in oral and written skills, read prints, and interpret specifications. Individual must be comfortable being the leader in a team setting and demonstrate leadership qualities
Basic electrical knowledge is required
Maintenance and/or supervisory experience is a plus

179

Publications Senior Specialist Team Leader Resume Examples & Samples

To continuously monitor and review production processes and, with the project team, generate and implement improvements that will result in improved turnaround times, decreased costs of production and/or improved customer and/or employee satisfaction
To work at an operational level with the client(s) to gather long and medium term planning to allow effective forward planning and resourcing at DCLS
To manage customer expectations and ensure that changing requirements are understood and met by the account team
To support the Client Manager with quoting; either producing the quote or for larger bids, providing information for quotes, e.g. costs for incremental work and operational feasibility
To ensure PMs update revenue outlooks in line with planned volumes
To ensure cash flow through timely billing of projects by the PMs
Manage the implementation and continued use of budgets within the account area
To co-lead Project Reviews and coach the team to present on performance, results and process improvements for their projects
To act as an escalation route for process issues with the customer and / or other departments within DCLS
To work with the Programme Office on the development and/or enhancement of integrated end-to-end processes
To back up the relevant Client Manager and the Operations Manager - Project Management

180

Team Leader Resume Examples & Samples

Experience in a previous supervisory role over a metal fabrication operation
Technical, Associates or Bachelor’s Degree with an emphasis in Operations Management, Engineering or a related field
Understanding of SAP and Workbrain production control systems
Training as a first responder

181

Team Leader Resume Examples & Samples

Bachelor's degree and/or a minimum of 5 years work experience in a Human Resources operations environment preferred
One to three years previous leadership experience preferred
PC literate (Microsoft Word, Excel, Access, Notes, PeopleSoft, Pronto, and VM3)and other applicable toolsets
Ability to exercise initiative and independent judgment
Experience in resolving employee conflicts
Effective at maintaining and building effective relationships with clients of all levels
Experience handling client requests
Ability to manage multiple projects and quickly respond to changing priorities

182

Cib-edg MO Team Leader Resume Examples & Samples

Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness
Continuously participate in projects involving; new product rollout, new system implementation, process improvements, etc
Control mindset to identify process control gaps, prioritize & mitigate operational risk
Proactive in problem solving and developing solutions
Ability to respond to a changing environment
Positive “Can Do” attitude
Contributes to an environment of collaboration and mutual responsibility

183

CTM Team Leader Resume Examples & Samples

Manage a team of credit professionals for a designated industry sector(s) with responsibility to ensure that team members manage their individual portfolios in accordance with policies and procedures within the approved credit process
Take a view on the credit and borrower risks and refer potential high-risk situations to Triage and elsewhere as required
Assist in the training of new CTM Managers
Manage the full range of credit, trading and transactional products for your assigned portfolio
Ensure compliance to terms and conditions of loan and other agreements, complete annual/biennial reviews of facilities, facility renewals, quarterly monitoring and Borrowing base reporting for all borrowers
Ensuring data integrity within CCMS
Assist with structuring, documenting and executing new and renewal syndicated and bilateral loan transactions
Work closely and maintain positive relationships with other areas including Corporate Banking, Portfolio Management, and Group Risk Management

184

New Product Introduction Team Leader Resume Examples & Samples

Take responsibility for the overall management of the team and the day-to-day resource issues
Identify and find improvement opportunities that exist across each of the different processes and executing strategies to address them
Identify and define product problems and ensuring this is passed to the relevant person within the business to resolve
Act as the link between the product teams and the quality process teams
Identify product opportunities and determines technology enhancements, which offer cost/value for the customer
Direct the activities of the NPI Team and determines the scope of work including costing and pricing, selecting, negotiating, and administering agreements
Develop specific plans for program execution and monitors actual performance
Negotiate changes to programs including cost, price, supplier selection, etc
Direct changes required due to performance or reliability problems
Provide input into departmental marketing strategies for assigned products and markets
Act as the NPI expert in supporting all project teams
Take responsibility for all the areas described above and therefore requires expertise in each of the different fields
Evaluate problems and review a large number of possible solutions before selecting one option
Set priorities and establishes a work plan, in order to complete broadly defined assignments and achieve desired results
Monitor adherence to quality standards and develops action plans for addressing below standard performance
Strong commercial, business, engineering and manufacturing skills
An understanding of product test & development, materials, accounting and pricing functions
College or university degree or equivalent experience
8 to 11 years of progressively responsible job-related experience
Good leadership and team management capabilities
Strong English written and verbal communications skills

185

Wlo-im-uat-team Leader Resume Examples & Samples

Facilitate creation of the UAT methodology, UAT Test Plan and execution schedule
Develop detailed UAT test plan, conditions/cases and related data
Work closely with technology and UAT participants to ensure complete test strategy is executed
Lead UAT planning and execution activities for WLO and serve as the overall point person from a UAT perspective
Import of requirements and test scripts into Quality Center
Validate test scripts execution and defect resolution prior to providing UAT signoff for WLO
Escalate issues to management in a timely manner
When appropriate, modify testing methodology to increase WLO efficiency and quality of UAT
Strong Communication skills; both written and oral
Ability to communicate effectively across all employees experience levels throughout JPMorgan Chase
Strong PC and MS Suite skills, including MS Project, MS Excel, MS Word, MS Visio and MS Power Point
Knowledge of Mercury’s Test Director/Quality Center test management tool
Experience in testing Workflow Management Application, such as Pega PRPC and/or Mainframe applications
Understanding of the business needs and process
Understanding/Experience in business requirements gathering, process design and/or mapping
Understanding of project management disciplines and techniques
Must be a self starter with ability to work independently from manager and/or team
Ability to travel as needed
5+ years of experience in Functional Testing and UAT oversight
Strong time, interpersonal and people skills

186

Personal Injury Claims Team Leader Resume Examples & Samples

End to end management of a complex liability claims portfolio
Appointment and liaison with service providers - loss adjusters, brokers, solicitors and investigators
Meeting with clients to discuss and present claim reviews
Working closely with underwriting department to develop strong client relationships
Negotiation with third parties and solicitors
Ensuring that claims management processes are adhered to and reviewed to ensure exceptional customer service is delivered
Provide training and mentoring to less experience staff on liability claims and processes
5+ years' experience in a team leadership role
Educated to degree standard or holding or making progress towards CII qualification with a minimum of CIP qualification
Experienced in workflow management and leading high performance teams delivering proactive solutions in the management of bodily injury claims

187

Team Leader Resume Examples & Samples

Extensive trading experience
Completed the Canadian Securities Course (CSC), Conduct and Practice Handbook (CPH) and Canadian Options Course (COC), and is an Investment/Registered Representative with the IDA
Solid trade experience combined with a university degree or the equivalent combination of education and experience
Strong skills Client Services skills
Discount brokerage experience preferred
Well-developed communication (verbal and written) and interpersonal skills
Fluent in English and French, Cantonese an asset
Available to work flexible extended hours and weekends as required

188

Selling Team Leader Ready To Wear Resume Examples & Samples

Building and cultivating relationships with customers through personal interaction
Develop repeat business to grow personal sales, utilizing B-connected to maintain client files
Ability to motivate and provide feedback to Sales Team
4 year College Degree, preferred

189

Team Leader Resume Examples & Samples

Proven ability to build relationships
Proven record of delivering on sales targets
Track record of meeting targets on daily, weekly and monthly basis
Contact Centre experience
Demonstrated track record of managing a team to reach performance/financial targets
Manage individual and team performance
Motivate your team
Stretch, coach and develop Advisors
Create and maintain effective communication within team and across the business
Recognise and publicise individual and team success
Drive sales performance through incentive, motivation and coaching initiatives
Manage attendance (e.g. absence, late, AWOL)
Work with Operations Manager and Duty Manager to ensure team is kept productive
Monitor, analyse (call calibration) and act to ensure quality standards are met
Drive quality through coaching
Communicate and set clear expectations of team and individual performance
Respond to, manage, resolve, and record, track, and communicate customer complaints
Engage in and take ownership of personal development and career planning
Listen to ideas to improve from team and bring those ideas forward
Identify and address learning needs in the team

190

Director CTM Team Leader Resume Examples & Samples

Act as the key referral and expert resource for the team
Co-operate and assist in the training of Global Credit Rotational Program participants and other new CTM Managers
Participate with the Managing Director and other Team Leaders in managing the CTM group; assist with other projects on behalf of the group as required and provide input and feedback vis a vis the strategic direction of CTM
Capable of leading and managing the full range of credit, trading and transactional products and provide a critical view on the key credit metrics for the assigned portfolio/industries
Leveraging On-Line Management system to manage the portfolio and ensure compliance to terms and conditions of loan and other agreements, complete annual/biennial reviews of facilities, facility renewals, quarterly monitoring and Borrowing base reporting for all borrowers
Use bank policies/guidelines and judgement to manage daily excesses, over-limit payments and, in general, ongoing credit relationship within RBC
On occasion assist with structuring, documenting and executing new and renewal syndicated and bilateral loan transactions
Take a view on the credit and borrower risks and refer potential high-risk situations to Triage and elsewhere (e.g. GRM) in more urgent situations
Work closely and maintain positive relationships with other areas of Global Credit, including Corporate Banking and Portfolio Management, and with other areas of the bank, notably Group Risk Management, Global Treasury, Global Services and the Global Banking Business Services Centre back office-support group

191

CTM Team Leader Resume Examples & Samples

Manage a team of credit professionals for designated industry sectors with responsibility to ensure that team members manage their own assigned portfolios in accordance with policies and procedures
Train new CTM Managers assigned to your team
Ensure compliance with terms and conditions of loan agreements, complete annual/biennial reviews, facility renewals, quarterly monitoring and Borrowing Base reporting for all borrowers
Ensure data integrity within CCMS
Apply bank policies/guidelines and judgement to manage daily excesses and over-limit payments
Assist is structuring, documenting and executing new and renewal syndicated and bilateral loan transactions as needed
Assess credit and borrower risks and refer potential high-risk situations to Triage and escalate to GRM if necessary
Work closely and maintain positive relationships with groups within Global Credit, including Corporate Banking and Portfolio Management, and with other Bank groups, notably Group Risk Management, Global Treasury and Global Services

192

Team Leader Resume Examples & Samples

Where possible address issues as they arise, communicate to supervision when necessary, train team members/temporary workers
Ability to give and receive feedback
Perform order fulfillment duties; reviewing and prioritizing available orders, determine stock requirements and maintain levels of required inventory
Monitor workflow using EPU dates in SAP and using the weekly and monthly replenishment schedule

193

Team Leader Resume Examples & Samples

Access Provisioning and De-Provisioning - Performs access provisioning (additions, modifications, deletions, password resets) for bank associates on more than 1000+ applications based on information contained on access provisioning tool, or pre-defined Role Based Access Control definitions
Application Access Termination – Perform access De-provisioning of users who have left the organization or transferring to/from other hierarchies
Incident Management – Basic application access related issues on Login issues, Password issues, Access Locked/Disabled
Audit Reports and Inactive users report - Performs inactivity cleanup for users on various applications
Profile maintenance - Perform Data Clean-up, retrofit, profile changes, group changes, application changes) on over 300 role based profiles
Regularly reviews system access procedures related to work assignments, identifies "errors and omissions" and reports discrepancies to management for corrections
3 - 4 years of total experience with technical knowledge on Windows/Mainframe/Midrange/Unix
Highly motivated, able to work independently, self-starter; and problem/solving/analytical
Ability to provide a high level of service to the business partners while maintaining the integrity of the information being provided

194

Team Leader Resume Examples & Samples

Responsible for overall team results as measured through established quality service standards
Responsible for ongoing monitoring and control of day to day service quality workflow. Tracks work volume and keeps accurate records of individual/team
Utilizes coaching routines to maximize individual employee contribution and achievement of service quality standards and business objectives
Possesses an in depth knowledge of the products and services within the department and act as the primary referral point for employees
Works in a team environment, fostering a learning culture
Proactively assesses obstacles and identifies efficiency and effectiveness opportunities to improve overall team performance
Ensures adherence of Operations Risk, Compliance and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk
Follows established coaching routines and related activities to drive personal performance
Good understanding of human resources policies and previous People Manager experience is required
Must have a good sense of how to identify efficiency, opportunities, gaps & trends
Additional competencies include, Teamwork, Achievement Motivation, Impact & Influence, requires strong verbal and written Communication skills in both French & English, as well as good Leadership skills
Knowledge of Collections procedures and all related applications such as CACS, TS2, Client view
* Posting end date: August 10th 2014 ***

195

Team Leader Resume Examples & Samples

Management and oversight of the EMEA Communication Surveillance team
Escalation point of contact for alert disposition process
QA of analysts alerts
Maintenance of the Training Program for analysts
Oversight of the periodic control tests, mi reporting and refinement of alert logic
Assist with the development of new scenarios
University degree - specialization in finance or banking would be an asset
Fluency (proficiency) in English, any other language would be an asset
Very good understanding of the complexity of financial products and services
Proven experience in Compliance team
Attention to details and methodical approach
Excellent Microsoft Office skills, including Excel, Word and Outlook
Motivation to work in international environment

196

Gcc-team Leader Resume Examples & Samples

Process exception items and resolve complex issues while reviewing and recommending system modifications
Have interaction with customers, suppliers and company employee outside your immediate work area
Act as a liaison between support, management and specialists
Maintain overall team productivity to meet objectives
Writing skills and reading skills
Ability to work in fast paced environment
Knowledgeable in Microsoft Office (i.e. Excel, PowerPoint, Word)
Teamwork orientation
Demonstrate strong interpersonal and negotiation skills
Exhibit strong problem-solving, delegation and decision-making skills

197

Cib-transaction Processing Spec-team Leader Resume Examples & Samples

End to End process responsibility and to be in control of End of day reports, cut-offs and critical intra day reports
Escalate any error/exceptions on identification
Perform all work in accordance to department procedures and are within quality standards
Getting the team along to achieve common objective
Work in partnership with Local OCM team for QA Tests, MIS, Audit etc
Experience on Securities Operations would be an added advantage
Must be able to lead, manage and motivate the teams
Control Oriented
Strong Customer Service skills
Ability to work both independently and as a team in a fast paced production environment
Flexibility of operating hours to include overtime, holidays, and weekend testing

198

Team Leader Resume Examples & Samples

Good Knowledge on Microsoft Office applications (MS Word, MS Excel, MS PowerPoint & MS Outlook)
Ability to effective navigate on system
Good Typing Skills
Basic Telephone Etiquettes
Good Product & Process Knowledge
Able to manage the team effectively
Ability to perform Research & Investigation
Good Problem Solving & Analytical Skills
MIS & Reporting Skills
Ability to Transfer Knowledge
Identify opportunities for process improvement/improve efficiency

199

Team Leader Resume Examples & Samples

Analyze the financial statements
Conduct due-diligence basis credit documents & common size
Ensure task assigned are completed well within the agreed timeliness & accuracy targets
Identify continuous improvement opportunities within the process
Ensure timely follow up & closure identified issues with the line of business partners
Graduation/ Post Graduation/ MBA in Finance/ Commerce
Over all 4 to 6 years of work experience
24 months of work experience in financial domain. Experience in Credit Analysis will be an added advantage
Strong analytical & numerical abilities
Good oral/written communication skills
Strong knowledge & understanding of financial statements
Knowledge of Indian Accounting Standards
Knowledge of IFRS/GAAP Accounting standards
Working knowledge of Power Point, Excel

200

Team Leader Resume Examples & Samples

Top day monitoring of OTC Cleared trades – Ensuring all trades are successfully executed and cleared and investigating any trades not cleared
Liaise with internal teams on break resolution
Manage life cycle events such as Port transfers, netting, back loading, credit events
Perform IM analysis for different scenarios
Margin Substantiation
Support new products and activities for the business
Industry initiatives and internal enhancements
EOD Recs/Control check out and PNL review
SEF and Affirmation platform onboarding
T+1 commissions reconciliation
OTC Product knowledge covering CDS, IRS and FX
OTC Client Clearing knowledge – familiar with client clearing concepts and process flows
Any previous MO Derivatives experience
Familiar with PNL and Risk functionality
Proficient in MS Office, ideal if have some Access DB skills
Excellent teamwork skills and ability to work with a wide user group across multiple functions
Strong numerical skills and the ability to logically resolve problems
Flexibility to the requirements of the process
Good Communication skills (Verbal and Written)
Strong Interpersonal skills and team work
Ability to cope with demanding workloads/multi tasking
Capable of attaining and retaining strong appreciation for multiple technical applications
Knowledge of Bloomberg
Good understanding of OTC functionality in GMI

201

Team Leader Resume Examples & Samples

Accountable for managing the team efficiencies, ensuring efficiency targets are met
Responsible to manage a team of 10-15 direct reports by providing superior leadership and guidance related to collection activities
Responsible to be a referral point for all Early Collections Low Risk staff and monitor quality trends by ensuring issues and escalations are addressed and the appropriate action is taken in a timely manner
Knowledge of Collections procedures and related applications such as TS2, CACS, Sales Platform, CART, Lyricall, Empower, OLBB/OLMS, Talent Link etc
The successful candidate should possess some people management/leadership/supervisory or coaching experience in a call centre type environment
Strong organizational skills and the ability to work independently with minimum supervision as well as a team managed environment
Strong verbal and written communication skills
Additional competencies /capabilities include, Teamwork, Achievement Motivation, Impact & Influence , Developing People, Change Management

202

Senior Team Leader Real Time Adherence Management Resume Examples & Samples

Responsible for leading & supporting your high performing team through ongoing change to maximize business performance
Responsible for partnering with National team enabling Collections to execute strategies by ensuring the appropriate planning of inbound & outbound resources facilitating first class, highly effective Client experience
Responsible to lead, develop and maintain department function goals/objectives and process knowledge for the National team. Provide a clear line of sight for the Agent/Client experience, while mitigating operational, financial and reputational risk
Responsible for achieving global service targets through proactive management of a multi-site, multi-skilled and one-Inbound & Outbound Call environments. Monitors and identifies business trends and progress of key performance indicators
Responsible for ongoing advice and counsel for forecasting, resource planning efficiency and effectiveness of inbound, outbound resources
Responsible for developing and maintaining strong working relationships with National team, professionalism and cooperation against timelines and budget. Supports new initiatives and demonstrates capability to manage and lead continuous improvement projects
Proactively identifies innovative opportunities to enhance client experience and business/process efficiency and effectiveness. Understands full impact of end to end WFM planning and intra-day monitoring processes and balances converging forces of resource optimization needs and local business unit goals
Strong coaching, mentoring & developing skills
Proven WFM background coupled with a Client first mindset
Strong and demonstrated Leadership and Problem Management capabilities
Strong technical knowledge of WFM source systems e.g. Aspect
Strong knowledge of WFM processes and procedures to facilitate business partner relationships
Should be current with and proactive with WFM technologies and trends
Should have a skilled understanding of Excel

203

Team Leader Resume Examples & Samples

Manage team of 5-9 security access analysts, including task management, operational effectiveness, performance management, and people development
Follow documented procedures, identifying gaps and recommending changes to meet business requirements and provide high-quality service
Identify and document new processes and procedures and communicate to team members and service partners
Identify problems with administrative processes and collaborate with line manager and technical specialists to ensure quick resolution
Hold regular team and one-on-one meetings with staff and perform semi-annual performance reviews
Manage team workload and schedule resources to ensure that activity due dates are met
Manage regular reports for individuals and team, to proactively monitor performance
Responsible for planning and requesting proper and adequate training, with internal cross-training and external courses
Excellent understanding of process management
Strong teambuilding skills
Superior organization and planning skills
Able to respond calmly and logically in crisis situations
Able to work under extreme pressure in an area where priorities change frequently
Excellent understanding of IT and business-unit organization structures
Superior technical conceptual understanding

204

CIB EDG Affirmations & Issuance Team Leader Resume Examples & Samples

Driving calls with Global Partners and Middle Office teams
Building and sustaining, strong working relationships with internal Lines of Business with Middle Office, Front Office and internal Counterparts
The candidate must be a motivated individual with a strong Partnership abilities
ISDA knowledge and Equity Derivatives Product knowledge is mandatory
The individual must be able to: handle a high level of complexity in their product coverage, be able to shift gears with relative ease, be flexible enough in shifting workload in accordance with changing priorities and be comfortable dealing with a stressful and fast paced Trading environment

205

MB PHL Team Leader Resume Examples & Samples

Assigns work and set workflow priorities while monitoring daily business
Tracks staff's performance and provide consistent feedback to facilitate staff development
Prepares periodic reports to management
Handles exception items and resolve complex issues
Documents and introduces new procedures to your staff
Reviews and recommends system modifications for processing business
Serves as Point of contact between Funding Operations and Customer Account Managers/Correspondents
Facilitates the funding process by proactively managing an assigned pipeline
Performs the required data entry into origination systems around the receipt and status of mortgage documents
Identifies trends and make recommendations on how to reduce suspense rate and overall funding turn time
Discuss process changes with internal and external partners as it relates to file delivery, funding, UW, and suspense
Problem Solving and Decision Making – Breaks down problems into components and recognizes interrelationships; makes sound, well-informed, and objective decisions. Compares data, information, and input from a variety of sources to draw conclusions; takes action that is consistent with available facts, constraints, and probable consequences
Developing Self and Others - The extent to which one develops himself or herself and others by being able independently determine the need for personal and professional growth, appropriately identify relevant learning opportunities, and willingly participate or support in such developmental opportunities
Communication - Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good oral, and listening skills
Customer Focus - Makes customers/clients and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers (including direct reports); gains customer trust and respect; meets or exceeds customer expectations
Initiative and Risk Taking - The extent to which one independently anticipates and identifies problems, obstacles and opportunities and takes action to address impediments and capitalize on opportunities to achieve performance targets, while identifying, assessing and managing associated risks
Teamwork and Collaboration - The extent to which one utilizes appropriate interpersonal styles and employs teambuilding strategies, for the purpose of enriching the development of a group of people, to become a well-functioning unit, which achieves desired goals and objectives
Managing work - The extent to which one is able to execute initiatives in a timely and smooth manner based on an effective planning and appraisal of the present and future needs. The ability to sequence work activities and manager resources to achieve business objectives and organize resources or processes that enable people to work efficiently
High School Diploma required or the equivalent. College Degree preferred
Knowledge of the different Mortgage Banking Originations processes an advantage
1-2 years supervisor experience preferred
Proficiency in Microsoft Office applications (Word, Excel, Powerpoint, and MS Access)
Strong attention to detail with excellent organizational, time management and planning skills

206

Client Onboarding Singapore Team Leader Resume Examples & Samples

Manage Front Services middle office team(s) that supports the relationship onboarding process, particularly documentation formalities validation and client data management
Act as escalation contact point for day to day issues from Front Office & stakeholders
Represent Front Services in regulatory & audit initiatives

207

Anti-money Laundering Operation Team Leader Resume Examples & Samples

2 year experience in AML Monitoring
Understanding of AML Monitoring Processes
Demonstrated initiative and creativity in problem solving
Computer Literate. Proficient in Windows applications, and Internet and commercial database searches

208

Team Leader Resume Examples & Samples

4 - 6 years of Information Security experience
Experience and ability to quickly use open source tools to gather information on a domain or subject Self-motivated individual willing to learn new skills and accomplish goals within a short timeframe
Good understanding of data loss prevention tools, techniques and processes
Ability to leverage technical skills to correlate data to streamline analysis process
Familiarity with and basic understanding of networking systems, firewalls, simple DNS & DHCP, security vulnerabilities, exploits, attacks and malware
Ability to work effectively with business owners
Ability to relate technical issues to non-technical associates / business owners Understanding of vulnerabilities, exploitation, tools and techniques especially ArcSight (SIEM tool)
Excellent communication skills and the ability to provide data in a polished and easy to understand format Strong PC skills including Microsoft Office applications
Good understanding of how TCP/IP networks function
Knowledge of DLP, SIEM, GRC tools
Experience detecting Insider Threats and placing controls within an organization to protect against these threats
Certifications – CEH, A+, CCNA, CCNP, EnCEP, SQL, Web Development Certs

209

Team Leader Resume Examples & Samples

Solid understanding of the business unit’s risk and regulatory requirements
Solid knowledge of process and/or project management
Strong investigation skills
Strong coaching, mentoring and training skills
Strong written and oral communication skills in English

210

Team Leader Resume Examples & Samples

Solid experience as an Operations Team Leader, Senior Support, Business Analysis or Project Lead
Leadership, coaching and mentoring - operational environment highly regarded
Excellent analysis and problem solving with exceptional attention to detail
Excellent communication skills, verbal written and presentation
Strong interpersonal and relationship management skills
Ability to run workshops/meetings with stakeholder
Strong time management and priority skills

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Team Leader Resume Examples & Samples

Conduct monthly safety training for all areas of responsibility and ensure operators are working safely
Required Experience
Basic computer skills with the ability to understand and learn programs quickly is
Strong verbal and written communication and leadership skills are required
Ability to understand complex systems and processes to make decisions as necessary to
Manage the process is required
Experience in a previous supervisory role over a metal fabrication operation is

212

Team Leader, CPS Resume Examples & Samples

Provides leadership to Pricing and Signing Team through effective communication, team building, and mentoring
Accountable for accurate and timely promotional price entry and sign creation for multiple merchandising areas. Ensures adherence to pricing and signing best practices by all Pricing and Signing Specialists within the respective pyramid
Prepares ads for weekly blueline meeting for Coordinator
Partner with Centralized Pricing and Signing Specialist to edit inaccuracies identified in audits before the signs are sent to the stores and viewe by Kohl's customers
Maintains accurate execution of coupon promotions in Offer Management
Creates training materials and conducts training as appropriate
Knowledge of retail business
Ability to prioritize multiple tasks and maintain strict deadlines without sacrificing attention to detail
Strong negotiating and decision making skills
Ability to work as part of a team and independently
Effective decision making, and very detail-oriented

213

Team Leader Resume Examples & Samples

University degree in finance or accounting
5 to 7 years of banking experience
Accounting background an asset
Reconciliation knowledge

214

Cib-otm-team Leader Resume Examples & Samples

Creation & execution of Test cases
Raise the defects & track the defect to closure
Responsible for Creating of Automation scripts, automation template creation of test cases
Management of business users expectations
Delivery management through vendors and internal entities like data centers, development teams
Understand the FX Domain & able to interact with the business users
Bachelor’s degree in Computer Science of equivalent
Formal training in Testing Methodology, a plus
Experience in finance, banking, securities domain, a plus
3+ years experience in managing a Testing / implementation team
Hands-on experience with Test management software like HP Quality Center
Hands-on experience with Test automation using QTP
Hands-on experience with Microsoft office suite and the windows desktop
Hand on Experience on the FX Domain ( Products knowledge like Spots, fwd, NDF , Swap etc, Risk & PnL, Trade lifecycle etc,
Familiar with major technology operating systems like Unix and Windows
Familiar with major relational database management systems Oracle, Sybase and SQLServer
Good communications skills, written and verbal
Must be able to communicate effectively with the Senior client management
Should be able to function independently, with minimum direction
Able to motivate teams working on different aspects of a project

215

Zone IT Operation Team Leader Resume Examples & Samples

Playing a proactive role in the development and implementation of Service and Operational improvements plans and remediation plans, owning them through to a successful outcome
Planning and implementation of the wider Hosting & Storage Service changes, plans and initiatives
Project Management, Time Recording, Service Management using ITSM Tools
Working with the Head of Hosting & Storage, conducting 3rd party contract reviews, improvements, renewals and terminations
Maintain a forward schedule of hardware and software maintenance renewals
Oversee the planning and scheduling of Change Requests and routine maintenance activities for the team, ensuring that these activities are completed to required standards
Extensive knowledge of Microsoft Windows Server from 2K3 to 2012R2
Extensive knowledge of Microsoft HyperV platforms
Some knowledge of VMware ESXi platforms
Familiarity with outsourcing operating models and working with geographically dispersed teams
IT Service Delivery to a demanding customer base
Technical team management experience
Proven ability to motivate and work cohesively in a team setting
Proven experience in task prioritisation
Troubleshooting experience and mentality
Understanding of mission critical infrastructure systems

216

Team Leader Resume Examples & Samples

Develop and manage relationships by reviewing and analyzing financial data, along side the Portfolio Manager, to determine the merits of specific loan requests, and recommend structure as well as aggressively manage the client relationship. In addition, responsible for cross-selling all non-credit bank services (i.e., Commercial Deposit and Treasury Management, Capital Markets, Private Banking, Private Client and Institutional Services, Associated Financial Group, Employee Benefit Services, Retail Bank-at-Work, etc.) to our existing client base and prospects
Manage team members' relationship activities, with personal involvement in key accounts. Identify needs and refer customers to partners within and across lines of business who can best meet those needs
Directly or through leading others, initiate new business opportunities for the bank through the development of new business contacts and maintenance of existing client relationships to ensure sufficient loan, deposit and fee income. Effectively leverage assigned staff for maximum personal impact on new business development. Ensure resources are always deployed on a "highest and best use" basis. Act as deal team leader on all substantial new business opportunities
Directly or through leading others, provide financial advice and counsel to clients and prospective clients regarding trends and conditions of the business environment and general banking trends. Train and coach team members on financial advisory topics
Work closely with respective Portfolio Managers to ensure the portfolio administration and risk management of each client relationship is in compliance with established Associated Banc-Corp credit policy, procedure and business strategy as well as commercial and regulatory guidelines. Monitor loan repayment activities and financial condition of borrowing clients and take necessary action to collect past due accounts and ongoing repayment ability of all other accounts. Assume overall responsibility for the credit quality of the team’s loan portfolio. Make presentations on specific loans and participate in the bank's Loan Approval Process, recommending approval and appropriate structure of credits
Manage colleagues by establishing annual performance goals; allocating resources; assessing annual performance; and determining and recommending individual merit, incentive, and/or promotional increases. Conduct periodic huddles with colleagues to discuss current state-of-the-state and brainstorm on ideas to increase revenue and efficiency, and ensure staff is trained on any procedure changes
Serve as a relationship manager for non-borrowing accounts and loan clients for matters relating to other banking services. Maintain proficiency in CDTM services, working closely with CDTM staff for solicitation of high value CDTM accounts
Participate in community, business and industry-specific functions/groups to ensure a positive image for the bank. Serve on community, corporate or not-for-profit boards as applicable

217

Team Leader of Tools System Architects Resume Examples & Samples

Responsible to Hire, Train, Develop and correctly allocate the required personnel as per the Hand Shake with the customers. Work closely with the Manager of Customer Operations Managers to agree on the required competence and level of service for each of the customer we serve with Tools
Responsible to have the Individual Performance Management discussions and ensure development of resources both for their competences and careers. Assign targets and follow up
Ensures succession plans for self in place
Develop/analyze and report on status of agreed performance indicators to the Head of Operations and Services Support in the GSC Romania
Handle management escalation routines within own organization
Act as Resource owner ensuring efficiencies between resources, proper allocation and coordination; collect feedback and act upon it from stakeholders. Always aim to maximize the productivity of the team. Responsible for assigning activities & review delivery progress with own team, solution integrators, engineering teams and software developers
Owner of the center's tools management system and responsible for translating the customers’ business requirements into technical design descriptions (when the case)
Have the proper system and ways of working in place to Analyze tools performance data according to processes and KPI requirements and ensure immediate actions to correct deviations, initiating and coordinating the execution of improvement plans when required
Act as the main escalation point within the center for tools definition or performance improvement requests
Ensure perfect cooperation between the Global Team of Tools and the local System Architects. Act upon possible issues and ensure alignment of SLA/WLA between local, Global and Operations of GSC RO
Define working solutions that can be implemented using technology by applying proven methods and abstract knowledge. Write and / or review High and Low Level Design specification documentation
Responsible to prepare the tools-related training material together with SD & O Service Delivery Tools, to coordinate or perform training courses and assessments for the global center staff for tools operation and to secure that the necessary GSC resources are trained for fulfilling their daily duties
Articulate clearly functional and non-functional requirements to business and technical stakeholders. Prepare solution presentations for internal and external customers
Responsible to ensure that there is a clear owner for the technical solution during the definition phase as well as delivery phase. Handling scope, risks, changes and customer expectations
Lead analysis, pre-studies and feasibility studies of an existing or planned solution with internal and external customers. Able to work with given restrictions and constraints in order to match customer requirements
4+ years’ experience with IT Tools/Solutions and implementation, with at least 3 years people management expertise
Good knowledge of process management frameworks (ITIL, eTOM) IT Service Manager would be a plus
Good understanding of OSS and BSS solution components and technologies
Good understanding of telecom and IT standards (ITU-T, ISO standards, NGOSS/ Frameworx)
Deep understanding of the application development lifecycle
Familiar with project management
Focused on continuous improvement and increase effectiveness with knowledge and prior experience in deploying TQM systems, Six Sigma and/or Lean Six
Deep understanding of the MS delivery business requirements
Deep understanding of service providers / operators business requirements
Good technical knowledge of Telecom environment: mobile networks in general (2G, 3G, 4G) as well as different technological areas like RAN, Core networks, TX, VAS
Demonstrates investigation skills, systematically analyzes and identifies causes and effect, anticipates obstacles and strives ahead, develops conclusions based on facts
Understands and uses presentation techniques to structure and present an argument so that the desired result is attained
Result oriented with good skills in leading and motivating people and conscious of responsibility
A team-oriented worker able to act in a multicultural environment

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VP-senior Development Team Leader Resume Examples & Samples

Strong Experience in large scale Microsoft SQL implementations with large data sets > 5Tbs
Strong Experience in SSIS, SSRS, SSAS implementations
Strong Experience in ETL, Database stored proc tuning and database optimization

219

Team Leader, Derivatives Resume Examples & Samples

Team organisation: Ensure all team duties are completed accurately and according to internal, market and client-driven deadlines; organise redistribution of work and cross-training accordingly
Team development: Identify areas for team improvement; deliver performance assessments; address non-performance and celebrate great work in a timely manner
Client focus: Work effectively with internal and external clients to understand their requirements and ensure service is delivered according to agreed levels; maintain SLAs and KPIs and update as necessary
Control focus: Ensure that procedures are followed and updated regularly; ensure that controls are adhered to and evidenced daily; complete required Control and Risk MI
Continuous improvement: Produce business, productivity and quality metrics; review and improve processes through training and tactical/strategic initiatives
Technology risk: Maintain log of issues caused by systems and escalate appropriately to ensure root cause is driven out; escalate issues requiring change work and build business case to procure appropriate budget
New business: Represent the team on new product and new client assessment
Excellence in execution: Promote best practice and share ideas with equivalent teams globally
Knowledge of OTC products, including complex products
Knowledge of OTC product lifecycles
Proven understanding of Trade Capture processes and best practice
Ability to calculate cashflows on vanilla and complex products
Knowledge of OTC market best practice and initiatives
Thorough understanding of the Investment Management industry
Thorough understanding of recent regulatory changes and the impact on operational practice
Excellent Excel/Word skills
Demonstrable skills on Summit and Bloomberg

220

Team Leader Resume Examples & Samples

Provide leadership and coaching to direct reports, including providing work direction and support to team on process or procedures related to daily processing. Ensure resources are properly allocated and workload is managed to meet or exceed all accuracy, transactional processing and quality metrics and standards. Monitor individual and team progress and proactively identify and resolve business issues to mitigate risk
Assist and provide coaching to direct reports in resolving escalated issues, while maintaining effective relationships with both our internal and external business partners
Responsible for goal setting, managing performance, hiring staff, coaching and developing staff to promote both individual and team success. Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success
Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the Clearing organization
3+ years of applicable financial services/brokerage experience
Previous experience working on an operations team, including a strong working knowledge of processes, policies, techniques, and applicable regulations
Previous leadership experience
Knowledge of Mutual Funds, NSCC and DTCC
Working history of Networking, Transfer and Stock Record Recon

221

Etrading Team Leader Resume Examples & Samples

Degree in engineering or scientific discipline
7+ years of relevant hands-on development experience
2+ years of experience as a dev team leader in agile methodology
Expert level in OO design & development in Java and/or C#
Deep understanding of fundamental C.S. topics, math and genuine interest in technology
Proven success in shipping products
Knowledge in finance technology – advantage

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Team Leader Resume Examples & Samples

GL, Cash, Position and NOSTRO reconciliations
Exception identification & reporting
Weekly/Monthly reports
Preparation of daily/weekly/monthly reconciliations
Balancing
Reporting
Balance sheet netting calculations
Regulatory report compilations
Trading inventory maintenance
Balance sheet substantiation
Research, root cause analysis and resolution of exceptions
Adherence to the SLA’s – productivity, turn-around-time, and accuracy
Engage in improving processes through reengineering, system checks, process automation
Performing Quality Check
Interact with business partners and units on day to day functionalities
Review daily key operational variables
Develop back up and contingency plans
Act as a change agent and provide implementation assistance as and when the need arises
Provide subject matter expertise on processes
Update Manager on process performance and critical people issues
Identify potential people issues amongst the team & resolve the same on a proactive basis
Assist new hires such that they are productive on the floor in the shortest possible time frame
Assess training needs, provide training opportunities and train new hires and existing staff
Cross train Team Members
Handle all logistics related issues: roster management, shift rotations
Commerce Graduates (B.Com /M.Com/MBA)

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Team Leader Resume Examples & Samples

Being escalation and coordination point-person for fraud-related activities requiring review
Liaising with operations risk and corporate security services
Keeping the Global Head and the regional anti-fraud teams informed of all reviews and actions resulting from fraud-related activities
Creating, implementing and managing the anti-fraud global communications tools and strategy
Creating inventory of fraud mitigating controls across all desks and business lines
Documenting the enhanced fraud response and escalation plan
Managing the global fraud threat library content
Participating in global and regional governance fora and management of output, tracking actions
Overseeing of anti-fraud communication initiatives, including policy alerts and updates
Participating in coordination calls and meetings with staff in all regions
Staying abreast of anti-fraud policy developments and enforcement trends
Management and local day-to-day oversight of the team
Escalation point of contact for any business / HR / admin related issues
Management of quality and quantity of the performed tasks along defined KPIs
Coordination of office infrastructure related matters
Support for functional line manager by coordinating the resources of the off-shore CoE Team

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Asset & Profit Protectection Team Leader Resume Examples & Samples

Proven previous security experience preferably within a retail or service sector environment
Valid SIA license
Clean PNC
Ability to work in highly pressurised environments
Honest and reliable
Desirable: First Aid trained

225

Student Hire Undergraduate & Schools Team Leader Resume Examples & Samples

Counsel team members and coach to improve levels of performance
Support the Student Hire Manager and other team Coaches in introducing new ways of working and monitor the implementation of changes
Support the team with any operational queries. Act as subject matter expert for the practices and processes in recruitment and onboarding
Ensure all documents and the graduate hire section of the HRSSC toolkit are up to date and are being used effectively by the team
Operational scoping and implementation of new pieces of work into business as usual
Knowledge of recruitment and onboarding processes
Able to demonstrate successful track record of process improvements and best use of technology
Good interpersonal skills in terms of relationship management, operating standards, commercial outlook and attention to detail
People management and coaching skills
Role model in organisational skills and adaptability
Degree level, or equivalent, qualification level

226

Cib-transaction Processing Spec-team Leader Resume Examples & Samples

Identify the training requirements of the team members and work with the PM on providing the required trainings
Prepare the weekly / monthly MIS reports
Track the changes to the procedures and ensure that the team is fully aware of the changes
O Graduate with Minimum 2 to 4 years — Financial Operations Processing experience, with a

227

Team Leader Resume Examples & Samples

Supporting the store in achieving and maximizing sales targets by offering first class customer service, visual merchandising and replenishing stock as required
Ensuring all staff provide exceptional customer service standards by delivering highly visible and effective customer service on the sales floor, the fitting rooms and at the cash desk
Supervising, planning, coordinating and undertaking all required shop floor and stock room tasks set by the store management team in an effective and timely manner
Ensuring store compliance with company policy and procedures, taking a consistent approach with all team members. Ensuring important management information is communicated out to all relevant team members
Passionately promoting and driving brand image through knowledge of product and visual merchandising ensuring high standards, and ensuring that company guidelines are followed at all times
Supervising and ensuring cash desk operations, cash handling procedures and transactions are carried out accurately with relevant paperwork completed in accordance with company policy
Maintaining a safe working environment for staff and customers to ensure their wellbeing, and reporting any Health &Safety concerns to the store management team
Minimizing loss by ensuring loss prevention procedures are followed at all times and incidents are reported to store management team
Supervising the sales floor at all times in order to identify and resolve urgent issues
Supervising stockroom processing and ensuring recalls and transfers are actioned efficiently to maintain effective stock control at all times

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Cib-transaction Processing Spvsr Team Leader Bangalore Resume Examples & Samples

Desire to work in a fast-paced environment with multiple deliverables
Proficiency in Microsoft Office suite of applications
Preferred experienced with client documentation and JPM systems

229

Team Leader, Reconciliations Resume Examples & Samples

Daily reconciliation, investigation and advice of cash or security breaks
Updating systems with information received from allocated areas
Own items through to resolution and reduce handoffs of those items
Clearance of items where appropriate
Escalation of any high risk items to Lead or Head of departments
Exhibit the Corporate Principals and Values
Ensure all personal training records are maintained and kept up to date
Participation in team meetings and Business Continuity Management
To ensure that the business is conducted in a way that positively supports revenue generation (either directly or indirectly)
Finance Industry experience
Diploma in Financial Services or financial products or degree preferable but not essential
Registry and/or Managed Funds and Reconciliations experience preferred
Knowledge and experience gained within Processing Services or another Custodian
Understanding of financial products and investment types
Transaction flows within Asset Servicing

230

Team Leader Resume Examples & Samples

Some college; a degree is preferred but not mandatory
Strong analytical skills and critical thinking to be used in financial counseling, evaluation and interpretation of complex information. Demonstrated strong organization and attention to detail skills
Ability to work independently with little supervision and within a team to accomplish goals and objectives
Resilient and able to adapt to changes
Must be able to multi-task and work in a fast paced environment

231

Team Leader Resume Examples & Samples

Providing direct and professional feedback to the Lenders relating to their loan quality, production and phone execution
Completing side by sides and decision reviews to assess Lenders decision quality
Minimizing risk to the bank while maximizing our ability to maintain profitable account holders
Managing to departmental service levels, production standards, and quality standard by analyzing daily MIS
Complete ad-hoc projects as needed
Minimum three to five years of managing experience preferably in a lending or call center environment
Ability to provide coaching and talent development
Ability to build strong partnerships
Ability to work independently with a willingness to participate as a team member in a production environment
Self-starter with strong initiative

232

Director & Team Leader North American Disbursement & Electronic Payments Resume Examples & Samples

Drive day-to-day product management activities, acting as the product owner
Identify, define and drive core functionality improvements for the product portfolio
Manage existing vendor relationships and key third party service providers
Continually drive products towards a meaningful balance between managing risk, user needs, business objectives and technical feasibility
Facilitate and drive solutions across the organization; working with legal, risk, ops, AML and technology teams to prioritize, deliver and align with senior management
Contribute to the strategic development, ongoing refinement and execution of the product roadmap
Build relationships with multiple diverse stakeholders across BMO Financial Group
Optimizing the financial performance of the product portfolio through the management of balance, mix, spread and non interest revenue; increasing market share, share of wallet, customer retention, and product and customer profitability
Management of a cross border Product Management team with a focus on change management to keep pace with technology innovations in the payments space
Bachelor degree required, Master's degree preferred
CTP certification is a plus
Broad business and/or line experience coupled with a detailed understanding of the financial and behavioural drivers of product profitability
Extensive knowledge of financial services industry, competitive environment, and emerging payment and channel technologies
Strong focus on risk management principles and controls
Strong understanding of customer needs, expectations and customer change management
Direct interface with Canadian and US regulators
In depth experience in new product/service development
Develop, implement, review and revise a 3-5 year product strategy and work plan including: vision, mission, values, operational and resource plans and establish goals, plans and assignments for each direct report
Develop extensive product expertise and intimately understand all aspects of product performance and drivers (market, financial, business) to inform product features and benefits and provide advice and recommendations to the Vice-President
Design, implement, and manage amendments, enhancements and additions to existing products and profitable new products and features to meet customer, sales force and market needs
Proactively explore existing and potential risks and sources of risk, taking specific actions to more accurately and effectively identify and mitigate various forms of risk and escalate probable issues of materiality to the VP. Understand the external regulatory and legal environment and mitigating risks to an acceptable level
Develop, implement, and manage all product specific policies for the product portfolio to ensure they are effective and aligned with the internal and external requirements
Create, implement and manage product documentation, templates and requirements to ensure documents accurately reflect product and systems functionality and features (and vice versa), and comprehensively describe both the Bank’s and customers’ obligations and privileges, in order to ensure the Bank provides sufficient information and disclosure to the customer, as clearly, efficiently and effectively as possible
Exceptional relationship management and people management skills both locally and remotely
Ability to manage projects with high complexity
Able to think strategically and resolve complex and/or ambiguous problems
Effectively able to manage change in fast paced environment
Ability to effectively communicate with executives
Highly developed analytical and problem solving skills and an ability to assimilate a large amount of information for purposes of identifying value-added observations
Strong prioritization, time management and multi-tasking skills
Able to resolve a magnitude of diverse, complex and ambiguous issues/situations
Ability to manage in unstructured situations with innovative and creative thinking
Strong team player – effective in achieving results in a “matrix” environment
Candidate must be able to travel given accountability to manage a cross-border team
10+ years product management/people management experience – including defining user experience needs, product value propositions, developing features and benefits, managing financials and developing roadmaps
Strong people management skills
E-Commerce / Payment product development experience desired
Deep understanding of product architecture and partner solutions
Experience and comfort working with data and analytics
Passion for online and payment technology and knowledge of industry structure, trends and influential companies
Experience working directly with technology developers and users
Excellent presentation, demonstration, and inter-personal communication skills

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Team Leader Resume Examples & Samples

Managing and driving performance
Coaching for performance improvement and continuous training for bankers
Monitor quality customer service standards are met
Managing and planning resources
Being the point of escalation for customer complaints and working towards minimizing complaints
Initiating actions and awareness to improve health & safety
Experience in leading, coaching and developing a team
Previous Contact Centre experience
The right mindset and Values
Customer Centric approach
Have the ability to meet deadlines and perform under pressure
Flexibility in terms of working hours
Our Business Capabilities

234

Cib-transaction Processing Spvsr Team Leader Mumbai Resume Examples & Samples

Point of contact for tax enquiries to support our client’s tax servicing needs
Pro-active management of client relationships
Execute forward thinking to maintain response quality and completeness to prevent case reopening
Contribute to the tax component of service reviews and other meetings with the client
Support and guidance on
You must be able to demonstrate your in-depth operational tax experience within financial services, specifically global custody or investment banking
You will be able to give examples of your risk awareness and operational control experience within financial services
You will be able to discuss your process improvement experience, where you clearly articulate ideas, concepts and procedural changes to clients
You will have proven experience within an arena where accuracy is critical within strict deadlines

235

Selling Team Leader, Bath & Bedding Resume Examples & Samples

Outstanding selling behaviors, listening and responding to customer needs to deliver service with sharp awareness of current fashion trends
Leverage skills to sell effectively to different types of customers
Comfortable with register systems and other technology as needed

236

Team Leader Resume Examples & Samples

Good understanding of Global Capital Markets especially for Equities & Fixed Income products
Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently
To contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance
Excellent Communication skills both written & spoken
Excellent People Management skills
Excellent Client Relationship skills
Analytical thinking & logical reasoning for rational decision making
An understanding of Project Management and Six Sigma concepts & tools
Build productive teams that works effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLA's)
To create improvements in business processes by contributing ideas and implementing agreed changes into the team's day-to-day operations
To perform all tasks following company policy and procedures, including legal & regulatory requirements, and to prescribed company standards
Act as a process SME and ensure to be morale booster for the team
Understanding of Business Continuity Management
Act as a catalyst in mentoring and grooming team members and prepare them for higher responsibilities
To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behavior and performance
Encourage two way communication with the team
Liaise with LOB effectively to manage the service delivery in line with the SLA and ADHOC situations
Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc
Ensure contingency plans / flexibility in staff levels to manage workload in adverse conditions (e.g. sickness, holidays etc)
Good understanding of Securities Upstream and Downstream flow
Minimum 1 Year of people Management experience
Ability to work effectively in a cross-cultural environment with significant ambiguity, and successfully adjust one's actions or behaviours to adapt to rapid changes and shifting priorities
Evaluation of governance routines/policies/procedures to ensure internal & external compliance
Capable of organizing and managing ad-hoc cross-functional teams
To be able to communicate effectively

237

Team Leader Resume Examples & Samples

Perform end to end Testing ; User Acceptance Testing, Regression & Functional
Assist in the parallel running of the current system to ensure the new system results are validated against the existing system
Test automation
In parallel with testing responsibilities, the candidate will be required to assist in the delivery of monthly/quarterly reporting on the testing results
Test Preparation and Execution experience (preferably within business applications and processes)
Strong problem solving and good analytical skills (defect analysis and reporting)
Ability to multi-task and test different applications relating to a release

238

Complex Deal Team Leader Resume Examples & Samples

These solutions should deliver significant value for the client and for IBM, with a short time to value and rapid sales cycles
With support from the technical team, bring all of IBM together to materialize these solutions; manage the brands and escalations to ensure the commitments; all commitments must be documented in detailed DoUs
Provide leadership to the team of technical, financial and contractual experts to complete the engagement
May work in support of GBS client partners (or GTS Strategic Sales or S&D), or may work directly with clients in a face-to-face sales role, depending on the situation
Needs to have excellent executive presentation skills, an ability to mask complexity, and understand the technical, business and financial levers behind each solution, as well as managing teams and managing client expectations
Candidates should have track record of success with ten years of experience selling complex technology solutions to business buyers

239

CIB Transaction Processing Spvsr Team Leader Resume Examples & Samples

Excellent product knowledge on derivative products and OTC Markets
Graduate with at least 2.5 + yrs of experience, preferably in back office operations
Proven track of people management skills
Excellent Client focus and Customer care working practices

240

Cvaa Offshore Team Leader Resume Examples & Samples

Work as tech lead in Shanghai, do system/component design and implementation with counterparties in New York, London and some other locations
Owns success – Takes responsibility for successful delivery of the solutions. Mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable
Explore existing application systems, determines areas of complexity, potential risks to successful implementation
Translates functional requirement or specifications into technical solutions, and implement the solutions with plans and executions
Contributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc
Communicates continually with the client and project teams – Clarify client’s needs, present tech team ideas and explains progress on the development efforts
Build good and health customer relationship, and other business/tech stockholders
Solid knowledge and experience on Core Java and JavaEE technologies
Solid knowledge and experience on DB, standard SQL commands and stored procedures
Familiar with Unix/Linux command lines and shell scripts
Clean Coder
More than 5 years Java/JavaEE application development experience
Proficient of object-oriented design of Java/JavaEE
Good communication skill and interpersonal skill
Proficient in both spoken and written English
Work under pressure, manage conflicts and challenges
Be a highly motivated, self-starting individual willing to work in a dynamic work environment
Can work under ambiguity, result oriented, keep focus
Must demonstrate analytical thinking and problem solving skills
Have a sound macro view of the working of Global financial markets
Knowledge of different Agile process
Knowledge of JIRA, TeamForge, Team Foundation Server etc. project tracking tools
Knowledge of code quality control and continuous build tools

241

Team Leader Resume Examples & Samples

Responsible for all customer inquiries regarding technical support, product features and functions, orders, pricing, and other services offered by Garmin
Act as the Manager on Duty in absence of management
Complete projects and other duties as assigned by management
Develop, create, and deliver product presentations to consumers and other Garmin associates at all SSC and various consumer locations
Represent Garmin at industry and professional meetings and conferences
Act as liaison between customers and members of other departments within Garmin
Comply with all corporate, departmental, and store procedures
Must possess a Bachelor Degree or a minimum of four years work experience performing a role with substantially similar essential functions
Demonstrates an aptitude for electronics
Previous management experience or demonstrated ability to lead and guide others
Proficient with Mac OS X and Windows operating systems
Demonstrates proficiency using Microsoft Office
Ability to prioritize and multi-task in a flexible, fast paced and changing environment
Demonstrates an effective ability to grasp new concepts quickly
Superior organizational and analytical skills with keen attention to detail and quality
Must be available weekdays, weekends and holidays as required
Must be willing to travel, if required
1-2 years supervisory experience in a Service Industry environment

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Cib-transaction Processing Spvsr Team Leader Mumbai Resume Examples & Samples

Gain clear understanding of the required testing effort based on business requirements and design specifications
Execute test scripts as per test plan and resource allocation
Escalate arising testing issues to the testing manager
Provide relevant sign off for completion of testing including relevant documentation and evidence
Prepare relevant information required to form part of the implementation notice
Produce post implementation verification plan defining timelines, resources required in accordance with the technological implementation schedule

243

Team Leader Resume Examples & Samples

Train new operators/monitor all operators’ performance
Position operators into various jobs, as requested, to support weekly schedule requirements
Co-creation of boundary samples with Manufacturing Engineers
Perform boundary sample testing, verification and associated paperwork
Complete work order for respective lines (lot control, quantity produced, revision level changes etc)
Communicate with the Materials, Maintenance, Quality and Manufacturing Engineering groups to ensure production measurables are met
Monitor operator performance per whiteboard count and advise Supervisor if performance is below standard
Assists Assemblers with submission of Employee Involvement (E.I.) Suggestions
Provide washroom relief for operators
Track and record downtime in downtime database for respective lines
Maintain cycle time adherence on assembly lines as defined by production
Remove vendor totes from lines, ensuring vendor parts are delivered to quality
Responsible for obtaining correct labels as per Bill of Material, controlling label distribution, and ensuring only current labels are at the end of the line
Ensure 5S standards are upheld & continually improved
Move/approve skids as per quality guidelines by line
May relieve designated operator twice per day to perform housekeeping and follow up on its completion
Assist in coordinating all service/sample building, ensuring that the line is not excessively affected
Ensure all rework/repair procedures are followed, processing repairs through the function testers expediently
Involvement in continuous improvement through operator feedback and self-assessment
Assist in the motivation of operators on the line
Verify record of scrap through the scrap tally process
Verify record of rework through the rework tally process
Uphold and enforce Magna Production System (MPS) principles of standardization and one piece flow
Must be aware of relevance and importance of their activities and how it affects quality and the environment for our customers
Responsible for set up/changeover and monitoring on the molds as applicable
1 year of work related experience
Minimum of 6 months assembly experience
Minimum Grade 12 Diploma or General Educational Development (G.E.D) equivalency preferred
Comprehends the three main control factors of a production plant: NG (no good parts), DT (downtime), CT (cycle time)
Specific line assembly/mold experience preferred
Builds Teams
Coaches / Mentors
Coordinates the Work of Others
Leads by Example
Trains Others
Attends to Details
Communicates Effectively
Confronts Issues
Exercises Judgment
Mathematical Aptitude
Multi-Tasks
Organizes Work
Results Orientated
Troubleshoots problems
Approachable
Controls Emotions
Goal Oriented
Task Oriented
Team – Worker

244

Team Leader Resume Examples & Samples

Be single point of contact software management process, interface with enterprise teams. Reconcile list of softwares provided by Bank of America to vendors
Ensure each vendor PMO team members are aware of Banks requirements as per governance routines. Effectively coordinate within & outside teams like Risk, Relationship Mangers, Vendor Control Managers, Vendors, Project Managers and other stakeholders for achieving team goals & supporting them on day to day BAU activities
Track Risks proactively & plan mitigation ,identify issues and drive to closure
Build proactive Risk culture, Reduce risk through early detection and remediation
Achieve higher level of compliance through enhanced vendor engagement & self-identification based on our risk reward balance
Actively participate for enterprise roll outs across Vendors
Enhance reporting requirements, for information security, Business continuity & Infrastructure management
Publish periodic dashboards, KPI, KRI and control grid dashboards
Have MIS and business support experience of a least 3 years’ Minimum 6 years of overall experience
Preferably in a back office operations within the last few years
Business support management
Proven team player able to work with global and virtual teams
Willing to stretch the extra mile for meeting team, customer, company targets
Proficient in reporting skills, MIS (Excel, PowerPoint, SharePoint)
Diploma or graduate
Understanding of software management process

245

Collateral Management Team Leader Resume Examples & Samples

Managing Client Valuation and Collateral for Derivative Operations
Ensure that internal processes are in line with internal policies and procedures, as well as regulations
Ensure client profiles are accurate on database
Monitor price variances and follow up with Finance and clients
Support internal auditors
Manage margin process, including CSA, Repo and F&O
At least 3 years experience in investment banking operations
Good understanding and awareness of compliance and regulations
Good experience of Derivative Settlements and Collateral Management
Product knowledge for Debt, CDS, Swaps and Structured notes

246

Team Leader, Securities Processing Resume Examples & Samples

Support the Team Manager in ensuring operational efficiency of the team. Provide management reporting and escalation of aged or high risk issues
Provide on the job technical training and coaching for all team members and brief staff regularly on issues relating to work carried out by the team and new initiatives
Responsible for work flow distribution and the effective use of resources within the section
Ensure all procedures are kept up to date and are adhered to on a daily basis. Assist the Team Manager in establishing goals and objectives for the team

247

Affluent Service Team Leader Resume Examples & Samples

Redistribute work as required to maintain a fairly balanced work load amongst the RMA/ SSA teams
Work closely with the Sales Manager and Business Unit Control Officer to ensure service appropriately supports business initiatives
General Staff Management and General administration such as mandatory leave, vacation coverage coordination, weekly time-sheet approval, staffing, performance management, etc
Bachelor’s Degree required in Business Management, Finance, and/or related field
Bilingual in Spanish and/or Portuguese required; Trilingual preferred
Series 7 required, 9,10 or 24 Licenses preferred
Able to motivate people towards a common goal
Superior customer service, management and coaching skills
Highly proficient in Microsoft Office applications; overall technological/systems knowledge preferred
Strong knowledge of investments operations and regulations
Knowledge of CWS/Citismart, KYC, One Source, and NetX360
Must be able to know and identify client’s needs in order to offer a superior service experience
Ability to prioritize multiple complex issues
Must be up-to-date on compliance matters
Must maintain a thorough understanding of complex products and services
Proven ability to manage teams in all levels of supervisory responsibilities - performance management, career development, process improvement, etc

248

Team Leader Resume Examples & Samples

Maintains safe and clean working environment by using ACE tools and 5s principles
Ensure team maintains supplies and inventory by checking stock to determine inventory levels; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Conserves resources by using equipment and supplies as needed to accomplish job results
Documents actions by completing production and quality forms
Performs team leader duties while also performing the “hands-on” primary job functions, as needed, to ensure highest quality and accuracy
Must be able to fill in at any time on the line as needed
Assists other associates to maintain and proactively seeks opportunities for continuous improvement
Assists with training new and existing employees
Responsible for updating ACE board(s) and daily metrics of the cell
Lead, drive and own safety initiatives for assigned area and throughout the facility

249

Cib-transaction Processing Spec-team Leader Resume Examples & Samples

Promote an environment which is conducive to building a successful business by executing staff performance cycle (objective setting, coaching, development plans, talent review, performance reviews, competency profiles, etc)
Conduct regular skills gap analysis across function and ensure all staff receives the appropriate level of training for role and professional development
Promote a strong working environment that fosters on employee satisfaction and team success,
Manage the global function by ensuring the operation is efficient and adhering to all procedures
Foster the global operation environment running a single seamless operation by mirroring activities and practices across the two sites
Focus on continual process improvement and by analysing existing procedures and implementing new solutions
Promote change and innovation
Drive continual operational and performance excellence across function
Conduct resource management process for GFM operations ensuring the proper staffing levels exists to meet all requirements
Manage expense budget within agreed upon targets
Understand and manage key performance indicators (KPIs) of the function
Monitor and control GFM Message flows to provide the agreed level of service to global client base
Provide direction to maintain and improve quality service delivery to client base by managing performance to meet global SLAs for all Lobs and focus on 1st time quality results
Exercise effective risk management by ensuring all appropriate controls are in place and followed
Improve and enhance the GFM Operations Resiliency Model
Support and participate in the GFM Incident Management process
Provide Operation’s representation on any projects and ensure proper roll out and engagement with the team
Responsible for direct and non direct reports (both locally and globally)
Ensure full understanding of Controlled Self Assessments (CSA)
Support and ensure positive audit result
Review and Reduce UDT’s

250

Team Leader Resume Examples & Samples

Deliver to time, cost and quality against fully scheduled and resourced management plans that define timescales and resource requirements for projects
To develop and implement phased 24/7 shift patterns during specific working periods and with commitment to personal peak time working as may be required to meet business needs
To ensure that all business goals are understood by team members and they understand how to personally contribute towards them by conduction of personal development reviews and holding regular one to ones and team meetings
To identify through training assessment and ongoing quality measures, areas for development and retraining of permanent & temporary resource and that such requirements are fully adhered to by complying with the Quality Management System
To monitor adherence to Health and Safety standards and act upon or escalate issues as appropriate. To deliver appropriate Health and Safety training and assessment & inductions to permanent or temporary resource
To be flexible and be able to provide support for other operational roles across both sites at Hellaby as and when reasonably requested by line management

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