Services Senior Manager Resume Samples

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C Bechtelar

Chelsea

Bechtelar

8705 Harry Mall

Los Angeles

+1 (555) 721 2059

8705 Harry Mall

Los Angeles

Phone

p +1 (555) 721 2059

Experience Experience

Detroit, MI

Email Services Senior Manager

Detroit, MI

Cronin Group

Detroit, MI

Email Services Senior Manager

Create a team providing deep technical performance analysis capabilities to identify performance issues before being added to production
Provide leadership and oversight to the email team to ensure adherence to project work plans, budget and timelines
Effectively cultivate a culture of continuous improvement and teamwork among the staff
Manage vendor(s) and internal teams to provide the services
Work with member firms to ensure support for O365 services as well as Directory Synchronization issues
Integrate security standards and processes into daily work to meet and sustain compliance with Deloitte secure practices
Work with internal clients to ensure the service meets service level expectations and define the roadmap for enhancements

Los Angeles, CA

Transaction Services Senior Manager

Los Angeles, CA

Hudson-Rosenbaum

Los Angeles, CA

Transaction Services Senior Manager

Manage daily operations which consist of multiple teams performing related tasks; manage offsite vendor staff member performance and key performance indicators
Manage permanent staff - performance reviews, coaching and development
Perform all Vendor Management Activities including KPI review, regular meetings, review process change administration
Leverage reporting to maintain program oversight, track performance, and identify areas for program improvement
Manage 100+ resources with multiple team supervisors to perform operation process to in-country business closely
Work alongside and supervise other BKD team members to manage client expectations
Capacity & productivity plan: develop & implement a comprehensive plan to improve productivity

present

Los Angeles, CA

Commissioning Services Senior Manager

Los Angeles, CA

Bailey-Senger

present

Los Angeles, CA

Commissioning Services Senior Manager

present

Perform design reviews at various stages of design development
Perform field inspections, equipment startups, test and balance activities, and functional performance tests
Identify new commissioning opportunities and develop a healthy pipeline of potential future work
Participates in Program Development and lead team Execution
Provide hands-on field expert level support of construction and functional testing phases of new or newly renovated building commissioning projects
Client management and communication
Develops New Project Proposals and Cost Proformas

Education Education

Bachelor’s Degree in Accounting

Brigham Young University

Bachelor’s Degree in Accounting

Skills Skills

Working knowledge of PC operating systems with specific focus on MS Office, including working knowledge of MS Excel, MS Access, MS PowerPoint
Able to micro manage, detail oriented & also provide big picture /vision to Docs team
Excellent organizational and planning skills to manage complex cases and crisis situations
Ability to implement and deliver results on time
Customer centric and embed accountability in team
Strong controls, risk & compliance discipline
Good verbal and written English is want
Banking operations knowledge would be beneficial
Ability to effectively influence
Ability to adapt to change, work under pressure and tight deadlines

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Transaction Services Senior Manager Resume Examples & Samples

Responsible for managing the derivatives settlement team in Getzville as well as 5 FTE offsite who support OTC Derivatives static data
Static data and payment release responsibilities include monitoring payment queues, monitoring of market data rates in oasys,
Set up of static data such as standard settlement instructions and pasrent name and contact information
Manage daily operations which consist of multiple teams performing related tasks; manage offsite vendor staff member performance and key performance indicators
Evaluate team members performance and make recommendations for training/development needs
Heavy interaction with other settlememnt teams based in NY and India, as well are building partnership with technology and business partners to influence timely completion of all deliverables
Directly impact the business by influencing strategic functional decisions through advice or provided services
Excellent communication skills required to influence and achieve desired results
Implement technology and operations infrastructure that ensure proactive management and reduction in operational losses
Mitigation of post execution risk through well aligned front to back controls and co-ownership of gaps and issues across all support functions, and across all regions globally
Ensure transparency of vendor processes in order to retain proper oversight, and develop the metrics and tools to enable this transparency
Evaluate existing controls as business, technology, processes or procedures change
Identify weaknesses or improvements and help implement required changes. Improve the environment, front to back, work with stakeholders to enhance system, processes and nuances from front to back
Strong leadership and managerial skills and experience
Demonstrated ability to build team dynamics and motivate others to act
Effective communication skills and strong relationship building with Operations and Technology partners
Strong analytical skills to evaluate and to end proceses and results
Knowledge/experience of Swift and payment processing is required and Derivative Products and Operations/Trade Capture experience is preferred
Proficiency in Excel and PC skills is also required

Transaction Services Senior Manager Resume Examples & Samples

Manages one or more accounting teams/department
Manages general accounting functions and the preparation of reports and statistics for a function of the business
Applies in-depth understanding of how Ops Accounting area collectively integrates with other departments; as well as, coordinating and contributing to the overall objectives of the function
Responsibility for departmental planning, managing departmental budget and policy formulation with Ops Accounting area; and operating within established budget
Management responsibilities include: maintaining appropriate staffing/hiring requirements to meet operational needs, training and development needs for assigned team, evaluating exempt subordinate’s performance, making recommendations for pay increases, promo motions, terminations, etc
Perform all Vendor Management Activities including KPI review, regular meetings, review process change administration
Act as Final Reviewer of Financial transactions related to client refunds, GL entries
Represent the department to resolve all Cash Breaks, attend all calls, assist in creating logic for automated reconcilement
Work with Internal Controls group to create a pristine controls environment that has robust oversight, MCA testing. Ensure segmented duties and adequate maker/checker
Participate in Deal Review to confirm proposed set up is in line with standard processes
Work with staff to identify causes of reconciling items - if cause is systemic, escalate to Technology for fix
Manage permanent staff - performance reviews, coaching and development
Book reserves for any uncollected fees, negative balances, errors
Ensure integrity of client balances by overseeing billing and closeout processes and monitoring dormancy
Manage any new processes moved to offshore resources through review of Mantis tickets and coaching on input and outputs
Experience - 6-10 Years
Understanding of accounts receivables, and payables
Knowledge of banking payment methods

Forensic Services Licensing Management Services Senior Manager Resume Examples & Samples

Exceptional analytical and technical aptitude
Strong desire to learn and willingness to share knowledge
Ability to work independently with little supervision, but integrate well into teams
Developing new business opportunities
Ability to develop relationships with key buyers of licensing/contract compliance services
Leading and managing large compliance programmes
Leading and managing a portfolio of projects
Development of more junior staff
Product innovation

Tas Operational Transaction Services Senior Manager Resume Examples & Samples

Manage client engagement teams executing Transaction Integration services, focusing on HR, and supporting key decision makers in developing and executing strategies for transactions
Responsible for assessing the client's state of readiness with respect to people, resources, planning, data collection and strategy, while identifying high-risk areas, unidentified issues and areas for overall improvement
Assist with the execution of the integration plan while working to identify areas for improvement including resolving integration issues
Responsible for creating work products that document the engagement procedures performed against objectives
Maintain relationships with client personnel
Lead and motivate teams with diverse skills and backgrounds, while staying abreast of current business and industry trends relevant to the client's business. Use current technology and tools to enhance the effectiveness of services

Mys Ctsm Pg Transaction Services Senior Manager Resume Examples & Samples

Strong TTS product knowledge
Ability to demonstrate knowledge of core controls
Operational and risk and control mindset with the ability to identify control weaknesses in an operational environment
Candidate must have 5+ years of operations experience with demonstrated knowledge of risk and controls
Knowledge of Citi policies, compliance and regulatory
Technological proficiency with strong Excel and PowerPoint skills

Transaction Services Senior Manager Resume Examples & Samples

Subject matter expert and relationship manager for Citi’s prepaid services customer portfolio, with specific focus on Maritime payroll
Drive the strategic development Client programs, actively pursuing opportunities to improve and expand through technology enhancements and operational advances
Function as the clients advocate within Citi
Address Client’s organizations’ specific needs with customized solution
Leverage reporting to maintain program oversight, track performance, and identify areas for program improvement
Deliver reviews of similar reports and metrics in quarterly and/or annual reviews with client stakeholders
Develop clear strategy for program and portfolio optimization
Support sales efforts to prospective maritime clients
Facilitate shipboard deployments, to drive card enrollment/adoption
5-10 years of experience within client facing role, in sales, marketing, product and/or account management. Knowledge of payments products a plus
Must be a self-starter, with demonstrated leadership and problem solving skills
A team-oriented approach with a strong ability to form relationships at various levels both internally and externally
Project management and analytical experience is helpful
Strong PC skills with Microsoft office proficiency a must
B.A. / B.S. Degree preferred

Commissioning Services Senior Manager Resume Examples & Samples

Manage 5 to 12 Engineers and/or Technical Staff
Approve Invoicing and Manages Accounts Receivables for All Clients in the Geographical Area
Develops New Project Proposals and Cost Proformas
Coordinate staff scheduling
Provides Monthly Financial and Technical Staffing Projections
Participates in Program Development and lead team Execution
Support in the Recruiting of new employees
Identify new commissioning opportunities and develop a healthy pipeline of potential future work
Lead and manage the execution of high profile and complex building commissioning, retro-commissioning projects
Provide hands-on field expert level support of construction and functional testing phases of new or newly renovated building commissioning projects
Lead the investigative phase of retro-commissioning projects to identify deficiencies and appropriate solutions
Lead client meetings at high profile accounts and demonstrate appropriate level of technical capabilities
Direct the organization and preparation of the project through assembling needed project information, tools and work documents to industry standards in timely manner
Troubleshoot system operational issues that impact system operation and energy efficiency
Oversee and perform Field Observations to meet the proposal and client expectations
Lead commissioning meetings
Perform design reviews at various stages of design development
Review and confirm Basis of Design (BOD) and Owner Project Requirements (OPR)
Perform submittals reviews and prepare commissioning test forms and equipment checklists
Perform field inspections, equipment startups, test and balance activities, and functional performance tests
Prepare commissioning reports and maintain commissioning issues lists
Responsible for the technical quality, accuracy on multiple commissioning projects
Responsible for personal time management
Planning for project activities and keeping accurate records
Technical report writing and editing
Client management and communication
Communication with other staff including Engineers and Administration Staff
Engineering Degree — Or Relevant Experience in Architectural, Mechanical, Electrical, Construction or Energy related disciplines
Experience: Minimum 10 Years related experience
Willingness for day travel and limited overnight travel
Demonstrated time management skills, resulting in the ability to manage multiple client relationships and prioritize time and resources accordingly
Ability to travel locally approximately 75% of the time
Minimum of 10 years of building systems controls or HVAC experience
Experience and Direct accountability for client relationships
Net revenue and profit accountability
Technical Sales / Business Development Experience
In-depth understanding and “hands on” experience with any or all of the following systems - HVAC, electrical, building automation/controls, boilers, air conditioning and/or chillers
Strong HVAC and/or controls background
Proven track record of delivering assigned projects
Strong problem solving, communication and collaborative team building skills
New construction commissioning experience preferred
Proficiency in Microsoft Office Software: Excel, Word, Power Point
Have a basic understanding of LEED commissioning and enhanced commissioning requirements
Have a basic understanding of plumbing systems and commissioning processes for those systems
Have a basic understanding of electrical and emergency power systems
Management responsibility for 5 or more people

Transaction Services Senior Manager Resume Examples & Samples

Manage 100+ resources with multiple team supervisors to perform operation process to in-country business closely
Manage outsourcing and insourcing by following procedures and regular review of business status with counter parties
Oversight business performance and drive business goals, resolve issues related to process, quality, risks, people and organizational change requests; report performance status to sending country
Play leading role to support business changes and apply in-depth understanding in how operation support business in the product pipeline and integrates with upstream/downstream/parallel counterparties
View on the company strategy and collaborate with other departments in driving common result
Understand company culture and policy to coach supervisors and staff by working with supporting functions and maintain positive VOE result
Evaluates subordinates' performance and makes recommendations for training/development needs, awards, pay increases, hiring, terminations and other personnel actions
Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge
Responsible for delivery of end results and shared responsibility for budget management; accountable for resource planning
Ensures essential procedures are followed and contributes to defining standards. Ensure business risks managed through 3 defenses of internal control, supporting function and internal audit with quality result
Developed communication and diplomacy skills are required to persuade and influence others; demonstrate leadership skills and negotiate for better solution
Maintain a high level of teamwork to optimize resource capacity and deliver stronger value to business
Withhold high ethical standard and clean business conduct as a team
Minimum: 5 years of working experiences in service operation or management area, 3 years Project delivery management experience
Bachelor or master degree majored in business administration, computer science, etc
Experience in management of numerous internal/external stakeholders with competing interests
Must exhibit excellent oral and written communication, and strong leadership, project management, and teamwork skills with an ability to interact effectively with different levels of management
Good verbal and written English is want
Manage stakeholder relationships
Perform effective negotiations
Apply communication skills
Use problem solving techniques
Apply organizational change techniques
Lead teams with 80+ resources

Aftermarket Services Senior Manager Resume Examples & Samples

Deep subject matter expertise in Aftermarket Services - Service Lifecycle Management, Field Service transformation, service-centric business models, Asset Management, Predictive Maintenance, Warranty Management, and Inventory Optimization. Industry experience in Discrete Manufacturing industry domains is also required
Ability to harness advances in data technology, data management and analytical techniques to improve business performance
Ability to create solutions and client engagement strategies across industries
Ability to bridge technology and business solutions
Experience leading large, complex, high-risk projects in a client environment
Experience with turn-around or rescuing troubled projects
Proven interpersonal, organizational and communication skills (both written and verbal), including experience presenting to C-level executives
Negotiation and problem solving skills
Managing stakeholders to ensure support and timely decision making
Managing changes that will impact cost, schedule, scope, or contract terms by identifying issues and problems that need immediate resolution
Monitoring risk management/mitigation plans and strategies
Coaching, mentoring and managing a diverse on-site and offshore team
Meeting client expectations measured through client satisfaction surveys and feedback
Managing the project's financials, such that the stated financial goals can be achieved (deviations are identified early, and corrective actions are taken)

Transaction Services Senior Manager Resume Examples & Samples

Partnership: develop partnerships with external and internal clients, Coverage/ Implementations, Product and Client Delivery Teams for on-boarding and integrating a highly efficient E2E Docs ASU model. Develop positive, trust filled relationships with all peers and subordinates both on and off site to create an environment conducive of open communication
Operational controls & disciplines: re-engineer and implement modular, scalable processes & a robust control environment for effective BAU management of the Docs Team. Ensure all processes are executed per procedures, and any deviations or issues are communicated to management immediately
Customer focus: Zero customer dissatisfaction/ escalations. Manage a tight grip on all daily instructions / deals and proactively identify & eliminate errors, ambiguities & give direction to Docs team
Quality, Accuracy and early warning alerts: identify, investigate & eliminate process delays, errors. Ensure the escalation system is maintained, and act as central point in resolving items that might arise
Partnerships: engage with peers, staff, country coverage, compliance/legal & risk teams to implement engagement rules, clear R&R to pro-actively mitigate inefficiencies or risk to customer deals
MIS dashboard: closely track KPI/ KRI’s for accuracy, quality & timely reporting of indicators to immediately address issues before they arise, and raise issues to management
Projects/ Initiatives: manage and mitigate risks of delays or failure against plan
Customer communication experience (internal/external)
Ability to effectively influence
Change agent & ability to grasp and leverage diverse technology systems and software
Able to micro manage, detail oriented & also provide big picture /vision to Docs team
Working knowledge of PC operating systems with specific focus on MS Office, including working knowledge of MS Excel, MS Access, MS PowerPoint
Ability to multi-task, prioritize properly, and quickly shift priorities based on business need
Fluent in English (Mandarin and Cantonese will be an asset)
Bachelors, MBA Degree a plus

Valuation Services Senior Manager Resume Examples & Samples

Complete valuations of closely-held companies for purposes of mergers & acquisitions, buy-sell agreements, accounting issues including SFAF 141/142, S Corporation election, marital dissolutions, gift & estate tax returns, and shareholder disputes
Provide support in testifying as an expert as needed
Provide timely and high-quality services and work products that exceed client expectation
Lead the engagement team in delivering on valuations, and direct all phases of planning and administration for those services
Provide research on various topics related to valuation
Pursue new business development opportunities with existing and new clients
Maintain active communication with clients and engagement team to manage expectations and ensure client satisfaction
Bachelor’s Degree in Business Administration or related field required. Master’s Degree, Juris Doctor or other applicable advanced degree preferred
CPA with experience in professional services firm, preferred
Experience with valuations as part of a marital dissolution
Minimum of ten (10) years of progressive experience in a professional services firm including a minimum of four (4) years of supervisory responsibilities required
Certification such as ASA, CBA, ABV, CVA in business valuation required
Experience in performing business valuations of closely held companies
Experience in expert testimony
Experience in performing detailed financial analysis
Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding applicable strategies, see the "big picture" as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects

Email Services Senior Manager Resume Examples & Samples

Manage vendor(s) and internal teams to provide the services
Work with internal clients to ensure the service meets service level expectations and define the roadmap for enhancements
Provide leadership and oversight to the email team to ensure adherence to project work plans, budget and timelines
Partner with the security organization, development studio leads and performance testing specialists to meet functional needs and practitioner experience expectations
Work with member firms to ensure support for O365 services as well as Directory Synchronization issues
Lead the architecture, environment delivery, and deployment in partnership with the engineering and project management teams
Partner with stakeholders to deliver, maintain, and operate the services and solutions
Resolve issues, identify risks and escalate, as necessary, to the Global Technology Directors or other stakeholders
Partner with the PMO to prepare overall project strategy, schedule, milestones, tasks and estimates
Collaborate with the PMO to oversee progress and status of deliverables on projects within the various delivery teams
Manage the recruitment and selection of a talented team
Manage and report staffing, resource allocation, goal setting and measurements
Effectively cultivate a culture of continuous improvement and teamwork among the staff
Build and manage capabilities via integrated onshore and offshore teams
Act as service owner for the O365 Exchange OnLine and OneDrive services
Support incident and problem management processes for the services
Establish proactive operational measures to reduce production downtime incidents
Create a team providing deep technical performance analysis capabilities to identify performance issues before being added to production
Integrate security standards and processes into daily work to meet and sustain compliance with Deloitte secure practices
Strong technical expertise in Microsoft products and preferrably additional technologies in the mobile, multi-factor and cloud areas
In-depth experience in project delivery preferrably with Agile/Scrum projects
Leverages advanced knowledge of a business structure and components of a product or service to identify current state for a project or endeavor; Analyzes gaps caused by change initiatives and determines potential opportunities
Demonstrates advanced capabilities around business process flows to resolve issues long term
Ability to leverage proven techniques to elicit and analyze client needs; ability to provide key input into solutions that meet and often exceed client needs
Ensures architectural standards are applied; Identifies potential risk of proposed strategies; Ensures alignment of systems design to underlying architecture
Executes design activities and establishes standards / leading practices for design activities leveraging knowledge of all application design techniques; Ensures application design is consistent with solution architecture; Identifies leading practices
Understands technology and technical concepts; Produces written materials with a consistent approach and tone; Communicates effectively with stakeholders and project team members regarding technical concepts
Demonstrates awareness of major external technology vendors and understands critical information about future-oriented technologies; Drafts and participates in the development of service agreement contracts with vendors
Knowledge of ITIL and Lean Six Sigma process management
Delivers customer service excellence by understanding the customer’s business needs (Voice of the Customer), identifying the appropriate technical solutions, and meeting/exceeding service expectations
Identify, analyse, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams and to stakeholders
Build team relationships across the organization
Exhibit strong leadership and management skills; ability to work directly with clients and provide consultation
Significant experience leading large, geographically distributed and culturally diverse teams
Demonstrated negotiation and influence management skills
Prior knowledge and/or experience with budget management processes
Strong written and verbal communication skills with the ability to present to and collabroate with business leaders
Ability to travel as needed, estimated at less than 15%

Transaction Services Senior Manager Resume Examples & Samples

Bachelors degree in a related field required
Minimum 7 years of related experience gained within a large public accounting firm
CPA license required
Must have the ability to analyze complex business and transaction situations
Previous experience supervising and training staff
Excellent presentation skills and marketing abilities are required

Valuation Services Senior Manager Resume Examples & Samples

Undergraduate degree in accounting, finance, economics or related field required
Valuation or relevant accreditation required (ASA, CFA, ABV)
Six+ to nine years’ experience in valuation in a consulting firm, CPA firm, investment bank or related environment providing services in corporate finance, valuation services and/or transaction services
Must be self-motivated
Must drive sales opportunities beginning in local market and expanding nationally

Transaction Services Senior Manager Resume Examples & Samples

Bachelor's degree in accounting, finance or related area required
7+ years of experience in one of the following areas with a public accounting firm: accounting, financial audit or transaction experience with at least one year in transaction services at a national firmCPA license strongly preferred
Willingness and ability to travel when necessary

STS Expatriate Services Senior Manager Resume Examples & Samples

More than eight (8) years of related work experience required
Prior study abroad or international work experience preferred
Capable of working and communicating effectively with professionals at all levels
Able to work in a deadline-driven environment and handle multiple projects / tasks with an attention to detail
Knowledge of the process of combining tax knowledge and knowledge of business/industry to recommend solutions
Possesses superior personnel development and delegation skills, including training / facilitation

Industry Solutions & Services Senior Manager Resume Examples & Samples

Of the required experience, 5 years of experience must be in supporting one of the following (which may be gained concurrently): 1. Working with customers to gather and develop technical requirements; 2. Development of a solution design and system architecture; 3. Development of the customer's Technical Specifications and RFPs; 4. Vendor evaluation and selection process; 5. Development of a vendor Statement of Work; 6. Development of gap analysis and system risk assessments; OR 7. Implementation of the selected systems through the entire System Development Life Cycle including database and display development/conversion
Must have experience in: design and build activities; system integration and testing; system cutover planning; support of parallel operations and/or trial cutover; user acceptance testing; and, system commissioning
Must have experience in one of the following areas: (1) Distribution Automation (DA): DA Solutions including the development of DA device deployment procedures and project plans, settings and point mapping deployment; training and documentation; DA device application and DA device to Distribution-SCADA/Distribution Management System (DMS) interface and communication protocols including one or more of: capacitor bank controls, line voltage regulator controls, load tap changer controls, recloser controls and/or substation relaying (as related to DA deployments and DMS advance application functions); DA vendor products including experience with one or more of the following vendors: Cooper, S&C Beckwith, S&C, ABB Cooper; DA System Implementation including remote device setting development and implementation, point mapping and interface with head end systems; OR (2) SCADA/Energy Management Systems (EMS)/Generation Management Systems (GMS): SCADA, EMS and GMS systems including design and integration of control and data acquisition systems, detailed engineering, procurement, factory acceptance tests, pre-commissioning and commissioning activities, maintenance and troubleshooting; SCADA, EMS, GMS and Historians systems and applications including the following: System Architecture and Configuration, and SCADA Applications (Data Processing, RTI Communications, ICCP, and Alarming); Generation Control and Dispatch applications; Transmission Network Analysis applications or Dispatcher Training Simulation functions; SCADA, EMS and GMS vendor products including experience with one or more of the following: ABB, Alstom Grid, GE Energy, OSI, or Siemens Energy

Micro Services Senior Manager Resume Examples & Samples

7+ years of experience working at an advertising, design, consulting agency, web startup, or equivalent education/professional experience
7+ years of experience with
Experience building microservices, web services, orchestration layers or RESTful APIs
Experience with compile to JavaScript languages like TypeScript, Flow, CoffeeScript, JSX, and languages like Go, Python, Ruby, C, C++, C#, Java and PHP
Node-based module loaders and task runners (Webpack, Gulp or Grunt), creating npm modules, Yeoman generators
Experience building client-side single-page applications using JavaScript frameworks (Angular, React/Redux, Backbone)
Open source contributor
Experience with linting (ESLint, JSHint) and unit testing (Jasmine, Mocha + Chai or Karma, etc.)
DevOps experience with Containers (Docker, Kubernetes) continuous integration / continuous deployment (Jenkins), and version control (GIT and SVN)
Database experience with SQL (MSSQL, MySQL, PostgreSQL) or NoSQL (MongoDB, Redis, Cassandra, etc.)
Experience with cloud based API Management / Gateway offerings (Tyk, Apigee, Tibco, Mashery)
Experience designing application architectures, creating project estimates, defining scope requirements, and structuring projects
Experience using Agile/Scrum process to develop large-scale systems
Ability to solve complex development problems and produce the highest quality code while striving to push the technical boundaries of online applications
Ability to work quickly while maintaining strong attention to detail and accuracy
Strong communication and organizational skills with an ability to thrive in a fast-paced production deadline-driven environment both internal and client facing
Bachelor’s degree (Master’s a plus) in Computer Science / Marketing / Advertising / Interactive Design / Graphic Design or equivalent experience

Site IT Services Senior Manager Resume Examples & Samples

Establish a clear Service Level Agreement for all major regional site infrastructure services and constantly drive service excellence for all sites and business segments across the Region
Proactively drive, implement and take ownership of information and data security on all Mars Inc. sites within the region
Ensure compliance with Mars IS global policies and technology standards within the region
Work closely with other core services and core capabilities teams to ensure timely deployment of global and regional infrastructure initiatives in the region
Oversee proper management of software and hardware lifecycles in the region to ensure timely execution of upgrade / change and retirement procedures including asset management and license management
Effectively manage third party vendor relations concerning local / regional service contracts
Provide valuable inputs into shaping the strategic vision of site infrastructure services
Engage with business leaders to ensure visibility of value delivered through Site Infrastructure services
Plan, execute and manage the regional budget, approx. $10-15m
Lead a team of highly engaged associates and contractors to ensure delivery of high quality services to Mars Inc. business units in the region
Line management of a team of 5 or more direct reports, including remote associates

Transaction Services Senior Manager Resume Examples & Samples

Analyze financial and operational results of target companies using accounting information and interviews with management
Write and/or review detailed reports correlating due diligence and financial analysis findings with client valuations
Recommend post-acquisition actions to achieve anticipated earnings/cash flow improvements
Work alongside and supervise other BKD team members to manage client expectations
Work closely with client executives, attorneys, investment bankers, private equity investors or other stakeholders
8+ years of experience in one of the following areas with a public accounting firm: accounting, financial audit or transaction experience required
2+ years of experience related to mergers and acquisitions or due diligence required
CPA license preferred
Experience with current audit and accounting concepts

Forensic Services Senior Manager Resume Examples & Samples

Applies results of data analysis process with knowledge of financial and emerging management concepts, accounting and operational systems, other business data, performance measures and benchmarks to identify trends, risk/problem areas and opportunities to deliver high quality services or improve client business results
Assesses client and engagement risk based on external factors (e.g., economic, financial, industry, market, etc.) and internal factors (e.g., business, operational and financial strategies and processes); Develops strategies to mitigate risks while maximizing business results
Conducts engagement in compliance with applicable professional, legal, regulatory and firm requirements
Actively seeks and supports new revenue opportunities for the firm by identifying innovative strategies to create business opportunities for desired markets; Identifies opportunities to add value to existing clients or to capture new clients by bringing them targeted, effective ideas and solutions
Positions team for successful engagement execution, quality results and client satisfaction by clearly articulating project parameters, managing resources and processes and anticipating and resolving issues; Delivers on client commitments while meeting budget and realization goals
Improves brand awareness, visibility and business opportunities (within the firm and in the external market)
Provides value-added strategies or services to assist clients in achieving their business objectives and to assist clients in resolving issues by matching in-depth understanding of client’s business with expert knowledge of industry trends, benchmarks or best practices

IT Services Senior Manager Resume Examples & Samples

Utilize project management discipline to implement major initiatives, which involves balancing competing demands among scope, time, cost, quality, and stakeholders with differing needs and expectations
Identify requirements (needs) and unidentified requirements (expectations) while working concurrently with multiple business divisions as project plans are developed and executed
Facilitate, influence and work effectively in a matrix team environment
‘Own’ the effort by thinking beyond the basic tasks about things like the time demand of tasks to GP project team members
Consider the change impact to users, especially as it concerns processes and acceptance
Drive consensus of key enterprise product roadmaps (e.g. internet browser)
Address communication needs, ensuring approval / alignment by different groups, and other key activities associated with managing a project for a large company
Handle escalation of non-enterprise project issues and work with our sister company to manage progress of these projects
Project management and all that implies - planning and scheduling, organization (e.g., project charter, setting up a documentation library), monitoring, status reporting, etc
Creating and communicating status, project announcements, reference information, etc
Working with others to drive user adoption
Representing GP needs, strategies and priorities for the project to our sister company
Following-up on project issues and questions
Dealing with multiple projects at times
At least 8 year’s project management experience including projects involving a variety of project team members and stakeholders
Ability to operate independently
Excellent inter-personal skills – ability to develop positive relationships and resolve conflicts
MBA or Master’s Degree in information technology
Experience with infrastructure-related projects
Some knowledge of GP organization and business
PMP certification

Custody Asset Services Senior Manager Resume Examples & Samples

Leading a team to ensure the timeliness and accuracy of service provided whilst understanding risk management associated with Asset Servicing
Being accountable for driving the development of our Asset Servicing systems
Preparation of MIS to monitor performance vs. agreed KPI’s for distribution to senior management and monitor compliance of adherence to departmental and firm standards, procedures and policies
Coordination and implementation and training for new or enhanced external systems and preparation of documentation to clearly define operational models for independent and internal auditors/ regulators
Troubleshooting operations related problems for dependent departments (Risk & Control, Product Management, Marekt management, Human Resources and Client Interfacing Teams)
Remain accessible to your client, respond to incoming queries
Working in partnership with our global Asset Servicing locations
Experience in managing the operational processes within processing securities would be the great advantage, otherwise industry experience within Financial Markets is required
Knowledge about various financial instruments of the capital market required
Proven Leadership and Employee Management skills - min. 3 yearsof experience in managing/coordinating/supervising team; great execution skills needed
Fluent Englishis a must
Demonstrated success in managing customer relations and customers
Demonstrated success dealing with Senior Management
Accuracy and completeness is essential
Project management skills would be advantageous

Forensic & Valuation Services Senior Manager Resume Examples & Samples

8-12 years of recent or current experience in the valuation group of a public accounting firm or valuation advisory firm
Bachelors' Degree in Accounting or Finance is required
Valuation credential is preferred
Litigation: economic damages experience is preferred
Some travel for client service, business development and training, up to 25% overnight travel
Qualified individuals must either reside in or near the Metro Detroit area, or be willing to relocate to the area for this opportunity

Ambulance Services Senior Manager Resume Examples & Samples

Oversees the daily operations of the Department of Ambulance/Paramedic Services. Develops services, programs, goals, objectives, policies and procedures consistent with those of the organizations overall strategic plan and initiatives and standard professional practices while ensuring continuous, accurate, timely and cost effective services
Develops and manages operational and capital budgets. Develops, implements, coordinates, monitors, evaluates and integrates ambulance services that contribute to the overall success and financial viability of ambulance/paramedic services. Uses creativity in the delivery of services and products in a highly competitive market
Provides appropriate representation at meetings and on hospital committees. Serves as a professional resource for staff and administration. Collaborates with Medical Staff and Clinical Staff regarding ambulance/paramedic programs and services
Continually evaluates performance relative to need for improvement of processes to assure safe and appropriate delivery of services. Plans, supports and leads Quality Improvement efforts for relevant ambulance/paramedic services
Manages staff resources by overseeing the recruiting, selecting, hiring and orienting qualified individuals. Evaluates staff performance in an accurate, consistent, objective and timely manner. Develops core position hiring strategies and ensures opportunities for professional development. Creates a cohesive team committed to providing quality service to all customers
Develops and monitors applicable policies and procedures. Ensures compliance with state and federal regulatory agency standards

Micro Services Senior Manager Resume Examples & Samples

Strong attention to detail and understanding of scale able application design concepts to provide leadership perspective on backend technologies and the overall impact on the design, development and operations of scaleable backend solutions
Oversee and participate in design, architecture, documentation, development, debugging, and deployment efforts while addressing consistency, availability, partitionabilty, cross-platform support, scalability, maintainability and operations of the soluiton
Identify opportunities for research and development in the area of focus, and build innovative prototypes that demonstrate our industry leadership
Mentor associate developers both from technical and career path perspectives
Production experience with golang

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