Visitor Services Manager Resume Samples
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Visitor Services Manager Resume Samples
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LM
L Mills
Lottie
Mills
71930 Hettinger View
Chicago
IL
+1 (555) 302 8370
71930 Hettinger View
Chicago
IL
Phone
p
+1 (555) 302 8370
Experience
Experience
Detroit, MI
Assistant Manager of Visitor Services
Detroit, MI
Grant and Sons
Detroit, MI
Assistant Manager of Visitor Services
- Supervise Visitor Assistants and Volunteers
- Recruit, hire and develop staff
- Reconcile the daily revenue and receipts
- Maintain the department training manual and handbook
- Coordinate internal and external communication regarding onsite logistics
- Respond to visitor feedback and resolve customer service issues/complaints
- Oversee the group tours program
San Francisco, CA
Assistant Manager, Visitor Services Dia
San Francisco, CA
Stracke and Sons
San Francisco, CA
Assistant Manager, Visitor Services Dia
- Supervises, in conjunction with the Manager of Visitor Services, the gallery attendant staff and daily schedules, point-of-sales stations, bag/coat check, all aspects of security, and the galleries and building during open museum hours and special events
- Master key-holder responsible for opening, securing, and closing the building in conjunction with the Manager of Visitor Services and the Building Attendants during public hours
- Assists with interviewing, hiring, onboarding and training gallery and building attendant staff; approximately 30 employees
- Monitors and maintains payroll (ADP system) in the absence of the Visitor Services Manager, for Gallery and Building Attendant staff
- Supervises galleries during special events and programs; coordinates with event staff and museum staff to create schedules and instructions for crowd control, artwork protection, and other aspects of addressing the public during events and programs
- Provides articulate human resources/benefit information and directs staff to the Human Resources Manager when necessary; works in partnership with the Visitor Services Manager to provide annual/semi-annual employee reviews
- Addresses visitor disputes while ensuring the safety of other guests, staff and artwork
present
Phoenix, AZ
Visitor Services Manager
Phoenix, AZ
Bergnaum LLC
present
Phoenix, AZ
Visitor Services Manager
present
- Provide management training on staff orientation, tracking process, and short and long term
- Oversee workforce of seasonal, per-diem, and regular part-time staff using established short-term and long- term training programs
- Working closely with other museum departments to facilitate crowd control during busy hours, special events, and programs
- Responsible for the accurate reporting of admissions revenue and bookstore transactions to the accounting department
- Working closely with Curatorial and Security Departments to ensure VEAs reinforce and execute all museum rules for visitors, including those in the galleries
- Coordinating training sessions led by the Curators, Registrar and Security Departments for VEAs, as deemed necessary
- Establish plan for gathering visitor data for use in marketing and membership programs and goals
Education
Education
Bachelor’s Degree in Museum Studies
Bachelor’s Degree in Museum Studies
University of Oregon
Bachelor’s Degree in Museum Studies
Skills
Skills
- Strong computer skills, with knowledge and experience working with ticketing and point of sale systems
- Proven knowledge of current practices and procedures in visitor services, with understanding and experience working with arts and cultural tourism
- Excellent record-keeping skills
- Ability to train, supervise, and motivate staff to thrive in a demanding customer service environment
- Ability to understand the museum’s mission and activities as well as policies and procedures and effectively provide related talking points to visitor services staff
- Ability to work some weekends, holidays, and evenings
- Strong interpersonal skills, ability to maintain accuracy and composure while under pressure
- Ability to use databases and spreadsheets for tracking and reporting
- Art history experience and knowledge is
- Superior communication skills, both verbal and written
1 Visitor Services Manager resume templates
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1
Assistant Manager, Visitor Services Dia Resume Examples & Samples
- Supervises, in conjunction with the Manager of Visitor Services, the gallery attendant staff and daily schedules, point-of-sales stations, bag/coat check, all aspects of security, and the galleries and building during open museum hours and special events
- Master key-holder responsible for opening, securing, and closing the building in conjunction with the Manager of Visitor Services and the Building Attendants during public hours
- Assists with interviewing, hiring, onboarding and training gallery and building attendant staff; approximately 30 employees
- Monitors and maintains payroll (ADP system) in the absence of the Visitor Services Manager, for Gallery and Building Attendant staff
- Supervises galleries during special events and programs; coordinates with event staff and museum staff to create schedules and instructions for crowd control, artwork protection, and other aspects of addressing the public during events and programs
- Provides articulate human resources/benefit information and directs staff to the Human Resources Manager when necessary; works in partnership with the Visitor Services Manager to provide annual/semi-annual employee reviews
- Addresses visitor disputes while ensuring the safety of other guests, staff and artwork
- Monitors all safety regulations and has the ability to act quickly and effectively in case of emergency using the Emergency Action Plan (EAP); conducts continued EAP training, fire drills, and review sessions with all staff and contracted employees during special events
- Monitors condition of works of art and the building; reports all incidents, documenting and informing appropriate departments using weekly gallery/building condition reports
- Articulately communicates Dia’s collection, facility, mission, sites, and history and provides museum information such as, membership levels, coat/bag check assistance, and general information about Beacon, Dutchess County, and other cultural locations in the Hudson Valley
- Coordinates and performs light maintenance of the building and grounds
- Bachelor’s degree required, preferably in an art related field. Related experience in a contemporary art institution highly desirable
- Experience and aptitude for supervision of a large staff, ability to motivate and promote teamwork and collaboration; with demonstrated supervisory experience
- Exceptional communication and customer service skills
- Cash handling experience, including accounting and reporting
- Solid computer skills; knowledge of ticketing point of sales systems highly desirable; Microsoft Office Suite required
- Ability to plan, develop and apply creative initiatives and strategies to ensure consistent customer services with the public
- Ability to exercise tact and diplomacy at all times, and maintain confidentiality when appropriate
- Demonstrates organizational skills with the ability to multitask and prioritize; must be detail-oriented
- Knowledge about Dia Art Foundation, Dia:Beacon, and Hudson Valley preferred
- Must be fully available to work weekends, holidays, and extra hours as needed for special events and programs
- Beacon area or Hudson Valley residency preferred
2
Assistant Manager of Visitor Services Resume Examples & Samples
- Supervise Visitor Assistants and Volunteers
- Oversee the group tours program
- Reconcile the daily revenue and receipts
- Recruit, hire and develop staff
- Coordinate internal and external communication regarding onsite logistics
- Respond to visitor feedback and resolve customer service issues/complaints
- Maintain the department training manual and handbook
- Super-user of Admissions and Ticketing software
3
Visitor Services Manager Resume Examples & Samples
- Bachelors’ degree with coursework in museum studies, art administration, art history, or related subject. Three to five years of progressive responsibility and experience working in customer service, preferably in an art or other non-profit, cultural institution with at least two years of supervisory experience; or an equivalent combination of education, training, and experience
- Strong computer skills, with knowledge and experience working with ticketing and point of sale systems
- Proven knowledge of current practices and procedures in visitor services, with understanding and experience working with arts and cultural tourism
- Excellent record-keeping skills
- Ability to train, supervise, and motivate staff to thrive in a demanding customer service environment
- Ability to understand the museum’s mission and activities as well as policies and procedures and effectively provide related talking points to visitor services staff
- Proven interpersonal, conflict-resolution, and problem-solving skills
4
Visitor Services Manager Resume Examples & Samples
- Recruiting, hiring, training and managing a roster of Visitor Experience Agents (VEAs)
- Working closely with Education Department staff to train VEAs on strategies to successfully engage diverse audiences with Queens Museum exhibitions which include permanent and rotating presentations of art and historical objects
- Working closely with Curatorial and Security Departments to ensure VEAs reinforce and execute all museum rules for visitors, including those in the galleries
- Reporting attendance figures and general visitor comments to senior staff
- Coordinating training sessions led by the Curators, Registrar and Security Departments for VEAs, as deemed necessary
- Working with IT staff to maintain/update the CounterPoint POS system for admission and ticketing as well as all digital and interactive devices used by museum visitors
- Developing systems to ensure that both visitors and members are admitted to the museum in an efficient manner
- Handling admissions revenues, following cash control policies implemented by the museum Director of Finance, and performing all aspects of end of day revenue reconciliations and create a daily report
- Working closely with the Public Relations Department to promote the Queens Museum’s broad array of education and public programs to visitors
- Implementing and evaluating resources for self-guided groups to enhance their learning experience at the Queens Museum and assist with crowd control
- Working closely with other museum departments to facilitate crowd control during busy hours, special events, and programs
- Working closely with Human Resources Department to ensure personnel procedures are followed
- Visitor services or hospitality experience
- Ability to work collaboratively across different departments within an institution
- Ability to organize and manage complex systems, such as managing the schedules and coverage of a team of part-time employees, continually monitoring and managing logistics of gallery coverage with partners at the museum
- Successful experience working with diverse audiences (age, abilities, cultures etc.)
- Successful experience managing teams of people
- Working knowledge of digital technology and ability to train others
5
Visitor Services Manager Resume Examples & Samples
- Manage all aspects of the training and workforce development needs for the Visitor Experience division, including managing all components of training from conception to implementation
- Oversee workforce of seasonal, per-diem, and regular part-time staff using established short-term and long- term training programs
- Create, execute, and distribute various training and development reports
- Provide management training on staff orientation, tracking process, and short and long term
6
Manager, Visitor Services Resume Examples & Samples
- Manager of visitor services representatives and shift leader coordinators, overseeing recruitment, training, scheduling, time keeping and other operations. (50%)
- Manage all aspects of customer experience, coordinating with marketing and exhibition development staff as well as database and systems Manager as well as other divisions of the society on needs and engagement opportunities for the visitor. (35%)
- Oversee the management of a volunteer staff of about 100 individuals. (15%)
- Demonstrated leadership and management capacity – work ethic
- Demonstrable organizational abilities and good with details
- Excellent interpersonal skills and email etiquette
- Working knowledge of ticketing systems, especially Tessitura
- Familiarity with Windows, Google Docs and MS Office
- Availability to work on the floor and to work evenings or weekends
7
Visitor Services Manager Resume Examples & Samples
- Financial management skills to manage daily receipts and report on income
- Ability to use databases and spreadsheets for tracking and reporting
- Superior communication skills, both verbal and written
- Strong interpersonal skills, ability to maintain accuracy and composure while under pressure
- Ability to work some weekends, holidays, and evenings
- Art history experience and knowledge is a plus
