Software Team Leader Resume Samples

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E Lind

Emma

Lind

712 Francesco Forest

San Francisco

+1 (555) 898 0932

712 Francesco Forest

San Francisco

Phone

p +1 (555) 898 0932

Experience Experience

San Francisco, CA

Software Team Leader

San Francisco, CA

Beahan-Lowe

San Francisco, CA

Software Team Leader

Leading a software team through the development of the Image processing system
Tracking: Raise new open issues. Keep track and bring to closure assigned open issues
Working with interfaces during the various stages of SW development
Leading the design and development in C++ of Real-time application over Linux, Windows OS and DSP
Responsible for development of new products and changes to existing products
Responsible for managing 7+ direct reports
Development in multi-processed and multi-threaded environment with high performance computing power

Houston, TX

Java Server Software Team Leader

Houston, TX

Turcotte Group

Houston, TX

Java Server Software Team Leader

Is passionate about the success of others and actively provides support for their development
Hands-on development, testing and debugging with Java (and other programming environments such as Python for supporting tools)
Listens and explores alternative perspectives before carefully shaping work that will deliver impactful results
Applies critical thinking to select the best way forward
Actively seeks out and encourages alternative viewpoints and ideas
Code optimization following load and stress tests
Database design and implementation (using PostgreSQL, in a replicated setup)

present

San Francisco, CA

Senior Software Engineer Team Leader

San Francisco, CA

Hessel Inc

present

San Francisco, CA

Senior Software Engineer Team Leader

present

3+ years working with web frameworks (Spring Boot, Phalcon, Laravel …etc.)
Contribute in all phases of the development lifecycle
Sprint planning and project management activity
Motivate team members and create an inspiring team environment with an open communication culture
3+ years working as team leader and managing resources
Maintain development and staging environments
Monitor team performance and report on metrics

Education Education

Bachelor’s Degree in Ambiguity

Rutgers University

Bachelor’s Degree in Ambiguity

Skills Skills

Demonstrates strong evidence of algorithmic and structured thinking, with an intuition for logic, pattern matching, what-if analysis, problem decomposition and synthesis
Excellent interpersonal skills to effectively communicate with technical teams, cross-functional teams, and staff at all levels of the organization including both technical and non-technical personnel
Strong decision making skills, with the ability to negotiate/balance decisions and priorities across functions; comfort making hard decisions with incomplete data and in a timely manner
Strong analytical, planning, organization and time management skills with a high attention to detail
Self-motivated, with an entrepreneurial mindset and ability to learn quickly
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Demonstrated ability to multi-task across multiple product deliverables and manage multiple schedules
We would like someone to join our team who is a quick learner and problem-solver, analytical, a team player and self-motivated with good communication skills
Ability to relate to and gain insights from product end users
Strong sense of urgency and proactiveness

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15 Software Team Leader resume templates

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Software Engineering Team Leader Resume Examples & Samples

Directly supervise software team members with daily observation, assuring appropriate attendance, and providing assistance to team members
Interview, hire, and train new associates as directed by engineering management
Oversee training and mentoring of new associates in the arts of Software Engineering and project management
Coordinate and participate in generating software requirements and designs for a product or family of products in accordance with Garmin’s software development methodology
Create product development plans as directed by engineering management
Set the tone for the team environment and build healthy team relationships
Demonstrated ability to effectively manage technical human resources
Demonstrated ability to work well with others under challenging circumstances
Must possess knowledge of Garmin’s product lines and customers

Software Capitalization & Restructuring Team Leader Resume Examples & Samples

Leading the team of analysts based in Krakow
Supporting software capitalization and restructuring processes and ensure delivery of services in line with agreed SLA
Interacting regularly with senior management and stakeholders across Group Technology
Interpreting policies/ guidance and creating operational processes to implement capitalization and restructuring processes
Creating efficiencies and process improvement through centralization of key activities
Providing input into strategic opportunities/ future state tooling and processes to ensure policy compliance and accurate representation of financials
Driving changes, service innovation and process excellence in cooperation with the team members
Assisting in the coordination of transition of new processes from onshore location to Krakow
Participating in the interview and selection process for job applicants and assist new staff members in learning job specific tasks
Conducting annual performance appraisals and providing regular feedback based on goals for direct reports
Training and development of current and future team members

Team Leader Wayside Software Resume Examples & Samples

Planning the activities of your team of 10-15 individuals with respect to the needs of customer and R&D projects
Develop your team, in recruitment, planning, and competence development
Customer interaction and liaising with the overall Project team
Identifies and resolve technical, operational and organizational issues
Acting project manager of smaller work packages
Hands on experience in software development
Knowledge about software requirement engineering
Experience of safety critical software
Experience of continuous integration (Jenkins or similar)
Excellent leadership and planning skills
Experience of Managing a large international team
Leading team reviews with individuals as well as to the larger team
Managing expectations of customer and supplier
Good understanding of verification and validation

Application Design Software Team Leader Resume Examples & Samples

Leadership, co-ordination and planning of design activities for HVDC Controls reference solution architecture, new function development and simulation tools
Management and coordination of a software integration and validation team and common tools to meet the project resource requirements throughout the full project delivery life cycle in conjunction with the Project Lead/s
“Resource Pool” management, work load tracking and recruitment activity of new engineers; Devising job descriptions, interviewing and assessment of applicants, induction and mentoring of new team members
Play a high profile and proactive part in the development and deployment of engineering processes, working methods and best practices
Enforcement of engineering discipline and set processes across all work tasks and adherence to company policies, quality procedures and work instructions (e.g. through trainings, technical reviews)
Continue to grow a "professional" engineering delivery, right first time culture, attitude and approach with team
Inspire the team to implement innovative ideas to improve product, processes, tools and knowledge management
Reviewing the software team skills, identifying any shortfall or skill gap and ensuring the necessary training, guidance and mentoring of Engineers and Senior Engineers is in place
Working with the Group Lead and Project Lead/s, the Software Lead will predict the skill requirements in the medium and long term and match it with the software team’s development plans and succession planning
Educated to degree level (or equivalent) in a Software, Electronics or Engineering discipline
Significant experience as Software Engineer design Engineer with conceptual understanding of full stack of software and hand-on experience in more than one area (e.g. firmware, middleware, control algorithm, testing,)
Proven track record of experience as engineering Team Leader or leading technical role in projects
Knowledge of Power Electronics control system design and HVDC
Model-Based Design techniques and simulation (Matlab-Simulink)
Software architecture and modelling (e.g. UML, SysML)
Software development and software project delivery processes
Requirement management; requirement capture, RQM tools
Strong advocate of best engineering practices and adherence to company values
Sense of urgency and delivery
Motivating & inspiring
Project management skills
Sound level of communication skills
Knowledge and experience in Agile development practices
Change control and issues tracking (e.g. CCB, Jira)
Release management; release testing and notes, version control
Knowledge and experience in safety critical software development practices (e.g. IEC 61508, IEC 62304)
Test Driven Design techniques (e.g. CI/Continuous Integration, Unit Testing, automated regression testing)

Software Team Leader Resume Examples & Samples

BSc/Msc in Computer Science
7 years Hands on industry experience with Scientific programming including UI
Work experience on multi-disciplinary systems
Familiar with Web Technologies UI – Advantage

Software Team Leader Resume Examples & Samples

Software architecture
Development and implementation of software design using structured techniques
Code and test of embedded systems
Development of test specifications
Support of integration and system testing
Task and resource planning
Work package identification
Work flow and priorities
Personnel development
Manage the System Engineering process and procedures
Supplier sub-contract management

Software Engineering Team Leader Resume Examples & Samples

Lead a team of Software Engineers with diverse capability levels in the design of algorithms, new products, enhancement of existing designs and development of test procedures
Lead development of data manipulation algorithms written primarily in C and C++ for embedded systems
Directly supervise software team members with daily observation, assuring appropriate attendance, and provide assistance to team members
Interview, hire and train new associates as directed by engineering management
Oversee training and mentoring of new associates in the arts of software engineering and project management
Coordinate and participate in generating software requirements and designs for a product or family of products in accordance with Garmin's software development methodology
Must possess detailed knowledge and experience with high level language structure in C/C++, algorithm design for embedded systems

Software Team Leader Handheld Diagnostics Resume Examples & Samples

Coach and guide the international agile software team; you will enable them to excel
Be the project manager for the development of system-level software solutions, you’ll translate business demand into IT strategy and domain specific requirements in line with the Philips Digital strategy
Work closely together with our architect & contribute to long-term development roadmaps based on the on software knowledge and a sound understanding of software technology and market trends
You’ll challenge the team to continuously improve on the agile development cycles. You will keep up to speed on new developments in the field to ensure state of the art development techniques and tools are deployed
Maintain contacts with stakeholders within and outside Philips, other R&D centers and universities
A competitive salary
25 Days of leave and the possibility to purchase up to 20 extra days off annually
A variable bonus based on both Philips results and personal performance
Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
Colleagues who are the best and brightest in their field
Competitive company pension scheme and attractive collective health insurance package
Opportunity to buy Philips shares and products with discount
Healthy work-life balance and exciting, international environment at the High Tech Campus in Eindhoven

Software Team Leader Resume Examples & Samples

B.Sc. in computer science or a related field
Experience in leading C++/C# development teams
2+ years of SW development team leadership
5+ years of extensive experience in building complex software systems
Familiarity with Windows internals
Experience in building multi-threaded, C++/C#-based rich client applications
Experience working in Agile / Scrum environments
Team player, strong sense of urgency, creative with good communication skills
Awareness and appreciation of quality-driven development including unit testing and component testing
Self-starter with strong self-management skills

Software Engineer, Team Leader Resume Examples & Samples

Managing an agile team of 4-5 software developers working on Cloud Infrastructure projects
Working as a part of a globally distributed organization (US, India, Israel) with remote immediate manager
Interacting with software architect on solutions design and selection of implementation technologies
Documenting design decisions and APIs
Leading the implementation process by example, meaning hands on participation as individual contributor about 60-70% of the time
Training/coaching/guiding team members
Working with QA team on setting up testing processes for developed code
Consulting application development teams on usage of developed infrastructure
2+ years managing a team of software developers
Very good understanding of System Architecture
Good analytical and problem solving skills with sharp and tenacious troubleshooting skills
Microservices and/or SaaS development & architecture experience
5+ years software development in any of: C, C++, C#, Java, Go, Scala
Professional experience designing, building and deploying scalable microservices
Experience working in global R&D organization, as a part of distributed multi-cultural team
Math background, e.g. minor in Math is a big plus
2+ years of server-side JavaScript development
3+ years of Linux expertise and development in Unix/Linux environments
Experience in infrastructure virtualization, particularly with Amazon Web Services
Experience with automated tooling and configuration management
Good understanding and practice with Twelve-Factor App development
Interest in building DevOps culture with good understanding of continuous delivery methods

QA Software Team Leader Resume Examples & Samples

Manages multiple projects, in the form of Agile Sprints simultaneously and provide daily status to leadership
Provides training and mentoring for team members as needed on quality testing approach, scripts, and findings. Conducts knowledge transfer regularly to project stakeholders and others as requested
Provides leadership by assigning testing assignments and balancing individual workloads
Supervises and manages the activity of the team driving complete, timely, and on budget delivery of projects
Sets objectives, goals, and completes performance reviews for staff
Enforces and enhances the QA processes currently in place as part of the integrated development process
Defines data quality test strategy and test plan in collaboration with project stakeholders
Designs, creates, and maintains test data as needed to support data quality testing
Provides leadership, influences and negotiates stakeholders on architectural issues, limitations, and opportunities. Presents options and recommendations as needed
Produces data quality test results and analysis
Maintains test plan documentation as project progresses and works with project team stakeholders to get signoff on plan as well as to educate project stakeholders on data quality test requirements, plans and status
Collaborates with leadership and/or stakeholders in developing and maintaining documentation describing test scope and test schedules
Authors custom test scripts for automated execution of tests against web app and web services
Develops, implements, tracks and reports on team metrics. Communicates test progress, test results, and other relevant information
Proposes, develops, reviews and revises new procedures as needed for continuing high quality systems
Keeps informed of and proposes technical advances and evaluates new hardware/software for company use
BSc Honours, in a Computer Science related degree
2+ years of team leading in software environment
Strong troubleshooting skills combined with the ability to break down complex issues
Experience with user-interface, functionality, data integrity, regression testing, defect and backlog management
Ability to work in a fast-paced environment that includes an aggressive release schedule
Ability to manage multiple Agile Sprints at the same time
Ability to act as a mentor
Ability to lead a team
Experience with release automation

Team Leader Software Onboard Development Resume Examples & Samples

Leading one of the vital software development teams for onboard products
Staffing of the team with the right competence (employees and consultants), being responsible for the team members’ education and development
Managing key development work packages, ensuring the deliverables of the team in terms of quality, budget, time and scope
Allocating resources to the projects in the Onboard Automatic Train Control (ATC) product line in cooperation with team leaders from other sites
Contributing to strategic decisions concerning the future planning of the products
Tailoring and improving the software development process
At least Bachelor Degree in Computer Science or comparable
5-8 years of relevant experience in software development in embedded systems (C/C++) with high requirements necessary
Knowledge of SIL4 software development processes according to EN50128 and ERTMS and ATP application is an advantage
Experience in team leadership in a project-driven, multi-national environment
Proven problem-solving skills in complex technical environments
Strategic and analytical thinking
English and Swedish language skills, spoken and written

Software Team Leader Wireless Connectivity Resume Examples & Samples

Allocate resources to projects
Track and coordinate project-specific implementation
Maintain and improve SW module testing tools and activities
Maintain and improve interfaces for system-level testing tools
Execute Lairds people management processes
Perform competence development activities within the team to secure the required expertise for current and future tasks
Actively support the NPI process
Drive customer satisfaction
Continuously drive and support quality in our work
Take over software development tasks where reasonable
MSc in electrical engineering or equivalent
5y+ experience in software or system development for the automotive industry
Good communication skills in German and English languages, verbal and in writing

Software Team Leader Resume Examples & Samples

Leading a software team through the development of the Image processing system
Hands-on team leader that is generating strong professional lead
Leading the design and development in C++ of Real-time application over Linux, Windows OS and DSP
Implementation of enhanced image processing algorithms
Development in multi-processed and multi-threaded environment with high performance computing power
SW development in Agile methodology
Working with interfaces during the various stages of SW development
At least BSc in Computer Science or related technical discipline
At least 3 years of experience in C++
At least 2 years of experience as team leader
Good understanding of SW design
Good system understanding
Experience in developing image processing SW - Advantage
Experience in Real-time systems / ARM&Linux / DSP / Distributed systems - Advantage
Knowledge in Agile methodology – Advantage

Software Test Team Leader Resume Examples & Samples

Responsibilities for complete engineering workpackage(s), including team leadership responsibilities. Workpackage are defined in terms of budget, timescales and scope
Responsible for seeking continuous improvement of the job and activities in line with Siemens values by improving test coverage and efficiency
Development engineering responsibilities for complex technical work, including all elements of the product verification and validation lifecycle applicable to the product domain
Responsible for the testing element of a project, product, or workpackage item
Responsible for estimating cost, resources programme and risk for engineering workpackages. Responsible for achieving budgets, timescale, quality and performance targets
Individuals may at times have project responsibility for an engineering team and will be responsible for ensuring that all work is conducted safely and to the required standards
Responsible for maintaining and developing own professional competence and encouraging and assisting persons working under their supervision similarly
Responsible for ensuring that persons working under their supervision are competent to carry out tasks assigned to them and that they accept personal responsibility for work done under the authority delegated to them
Ensure all tasks assigned to them and their team are performed to the appropriate processes
Ensure processes used for system testing are adequate and appropriate

Team Leader, Software Development Resume Examples & Samples

A minimum of 7 years’ experience in new product development and design of embedded software or software systems and has demonstrated technical leadership capabilities
Experience should be in software irmware development or related technical areas. Experience in industrial automation product is a plus
Experience should include significant background with large scale system development projects
Must exhibit excellent interpersonal, verbal and written communication skills

Software Team Leader Resume Examples & Samples

Experience in the following areas: Requirements Traceability, Software Configuration management tools, static analysis tools (such as QA_C, Polyspace), MISRA and generally accepted embedded coding practices
Knowledge of vehicle bus standards and experience with automotive software and device driver development are a plus
Knowledge of requirement management tools (DOORS) and issue tracking system
Adaptability to work in an international company on a project with teams in multiple countries

Software Team Leader Resume Examples & Samples

Be updated on the latest machine learning techniques, strategies, tools and so on
Be responsible for the management and technical oversight of a team of software engineers for machine learning
Work with design manager, project manager, electronics category leader, other software team leaders, software tech leads, software manager to estimate the software effort for machine learning and create schedules of machine learning module delivery
Have the ability to quickly understand the data and machine learning requirements, scope the required software modules, and provide technical leadership for software team of machine learning
Identify the training requirements of the machine learning software
Involve in software engineers for machine learning recruitment
Report machine learning software progress to software manager
Master or PhD Degree in Computer Science/Computer Engineering / Electrical Engineering / Electronics Engineering or equivalent
5+ year industry experience in the software field
Proven leadership (managed direct reports) and problem solving ability
Familiar with Python / C++ / R / Java
Experience with full software development lifecycle (SDLC)
Experience with Agile software development process
Experience with requirement definition, architecture design, development and debug, software testin, especially in machine learning or artificial intelligence area

Software Team Leader Resume Examples & Samples

To succeed at this job, you must have:experience of programming languages; namely, C, C++, and/or Java; experience with real-time-systems, preferably ARM and related operating systems; contributed to the product development of consumer or GSM/W-CDMA/LTE wireless handheld devices; .managed software development teams
It would be preferred if you havesuccessfully managed projects and software development teams in an international environment
You must be fluent in English and Chinese
We would like someone to join our team who is a quick learner and problem-solver, analytical, a team player and self-motivated with good communication skills
You must have a Bachelor’s or Master’s Degree in Telecommunication or Computer Engineering
We are looking for someone with at least 6 years of related experience

Senior Software Engineer Team Leader Resume Examples & Samples

Review and do high level estimations for quarter roadmap
Sprint planning and project management activity
Develop a deep understanding of integration and dependencies with other systems and platforms within the company’ architecture landscape
Motivate team members and create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Suggest and organize team building activities
Ability to hire talented people that fit within the team’s requirements
Design inspection and code review for every task
Design and review any new architecture
Ability to write very efficient and well designed code following best practices and design patterns
Ability to prepare and push releases to production
Maintain development and staging environments
Write a documentation for the systems
Make sure your system is highly available, scalable, fast and cost efficient
Maintain current system and the ability to work on any new technology and systems

Software Engineering Project Team Leader Resume Examples & Samples

Bachelor of Science in Computer Science, Engineering or equivalent knowledge and experience
Experience in leading a team and extensive experience as a project management is essential for this role
Effective problem identification and solution skills

Software Engineering Team Leader Resume Examples & Samples

Responsible for provision of appropriate software engineering resources, skills and processes to achieve cost effective and risk efficient software solutions for Cyber Security UK projects, bids and programmes
Acts as first line manager for your Software Engineering team (up to 15 professional engineers)
Ensures that the skills within the team are kept up to date and that common use of tools, processes and solutions is made
Works within projects as a Software Engineering Lead Engineer, adopting Technical Manager, System Design Authority or Software Team Lead roles as required
Responsible for executing allocated work packages within agreed cost, time, specification and quality constraints
Educated to a degree level in Software Engineering, IT, Computer Science or equivalent
Several years of experience as a software team leader, with a successful track record of giving technical leadership and direction for complex product and application software developments
Line manager experience, e.g. managing staff performance and development, recruitment and training
Proven experience of embedded software development for bespoke hardware
Experience of the full project lifecycle and of applying a variety of development lifecycle models (e.g. waterfall, iterative, agile etc)
Excellent understanding of work package definition, estimation and planning
Excellent team leadership skills, with evidence of skills in negotiation and conflict resolution
Cryptographic product development
Requirements Management (e.g. using DOORS)
Use of project management tools (e.g. Microsoft Project)
Data/voice communications protocols (e.g. networking, network management, VOIP)
Embedded software for network devices

Software Team Leader Resume Examples & Samples

Help build and lead an exceptional technical team to create product-ready, clinically relevant software
Build and execute reliable processes for execution against core software objectives
Lead the broader software team to identify the path to a successful product goals, while functioning as an effective individual contributor
Work to develop and maintain efficient, reliable code; identify bugs and bottlenecks; and maintain code quality and organization
Interface with physicians and researchers to help answer important clinical questions based on medical imaging, pathology, and electronic health record data
Hire and retain staff, facilitate training and development, provide guidance and coaching, complete performance evaluations on schedule, and work with Human Resources to enforce organizational policies and procedures
Establish and create a positive team environment through leadership and mentoring. Work with staff members to develop an individualized professional development path with clear goals and objectives
Provide the proper supervision, work environment and structure to ensure performance and well- being of employees. Provide clear channels of communication, delegation and accountability within the team for effective problem solving
Bachelors degree or equivalent combination of education and experience required. Computer science, engineering, or equivalent undergraduate and graduate degrees are preferred, though not strictly necessary
A minimum of 8+ years of experience in software development,
A minimum of 2+ years of experience in a leadership role
Experience managing developers with common policies for documentation, coding and agile development methodologies
Clear, demonstrable evidence of exceptional productivity and performance in competitive environments
Knowledge of software team management philosophies (e.g. Agile, Scrum) and various product management/software development tools (e.g., JIRA, Trello, etc.) are required
Familiarity with Node.js, Flask, Express, micro services with containers, and .NET are strongly preferred
Expert knowledge of Python and C++ is required, as are standard tools for continuous integration and versioning (i.e. Git, etc.). Broad knowledge of multiple tools and programming languages spanning the stack, including (but not limited to web front-end tools, databases, microservices with containers), is required
Experience with common tools for data management and analysis including machine learning (i.e. Tensorflow, Theano, Torch), distributed computing (i.e. Hadoop, Spark), database software (SQL or variants), and general scientific computing are strongly preferred
Experience with software development for healthcare products as well as familiarity with common clinical scenarios, regulatory and quality standards, payer and provider considerations, are beneficial but not necessary
Ability to empathize with end users, understand and intuit customer needs,
Responsible for managing 7+ direct reports
Ensure projects meet budget and time estimates
Demonstrate fiscal responsibility by effectively using Partners resources

Team Leader Software Engineering Resume Examples & Samples

Provide leadership and direction to the staff of engineers within the team
Maintain close contact with staff on status of their work
Develop the engineering team to achieve full potential and maximum contributions
Ensure that the engineering team is focused on meeting the financial, schedule and technical requirements of the projects they are responsible for
Manage and develop the relevant skills of your team (workforce planning, performance management, career development, succession planning and recruitment)
Optimize communication and relationships with internal customers and other functions
Minimum relevant Bachelors in Engineering, Computer Engineering, or similar
Excellent knowledge and experience in software implementation (C++, C# and Java EE)
Very good experience working with multiple operating systems (Windows and Linux)
Good knowledge in software architecture and design
Experience from PostgreSQL database, Artemis Message Middleware, and knowledge of mathematics & optimization will be a plus
Minimum 5 years of proven working experience
Experience as a software team leader working in an agile development team following Scrum
English is a must for this role; Finish language knowledge is a plus
Willingness to travel up to 10% per year international
Very good interpersonal communication skills

Software Team Leader Resume Examples & Samples

Windows/Linux platforms
A strong background in software design and architectures including Object Oriented design concepts
Expertise in C++ , STL, C#/WPF and XML
Application development and Design and requirements driven an advantage
Infrastructures development
Experience with Software architecture - Advantage
Experience in software integration and testing
Experience in network protocols

Technical Software Team Leader Resume Examples & Samples

Provide 1st line support by managing support requests via ServiceNow for software products such Autodesk, Bentley, ESRI, Oasys, etc
Ability to communicate effectively with individuals from different discipline backgrounds and varied technical skill levels
Identify skills or knowledge gaps that need to be addressed in their team
Co-ordinate/manage the transition of unresolved support calls to succeeding on-line global team
Be a point of contact for escalating and ambassador for improvement
Ability to identify when issues need to be escalate to the appropriate team; Vendor, IT or 2nd line support (regional / product expert)
Liaise with Vendors, 2nd line support to resolve issues and knowledge gather and cascade this to the appropriate individuals
Identifying repeating incidents and assisting in seeking pre-emptive solutions
Managing resources and planning future workloads
Ability to provide constructive feedback to aid in personal development, through 1-1’s and appraisals
Tracking and reporting on team performance
Identify trends and escalate to management for trend analysis
Ensure that service requests are fulfilled within the required SLA
Liaise with other teams and departments to improve knowledge where possible
Set up regular service desk team meetings
At least 6+ year’s previous experience as a customer support or technical support environment
At least 5+ year’s in managing and leading teams in remote locations
Experience of mentoring and coaching
Strong analytical, problem solving abilities in providing accurate resolutions to requests
Meticulously organised
Professional oral and written communication skills; able to adapt their communication style based on the audience
Strong technical aptitude and a desire to learn, work with new technologies and impart knowledge to others
Flexible approach to work in order to deal with change
Drive improvements for procedures and process
Understanding of ServiceNow or similar IT Service Management systems
Ideally a knowledge of design application software like Autodesk, GIS and/or Bentley
ITIL qualified preferably and or good familiarity with IT Service Management Processes

Java Server Software Team Leader Resume Examples & Samples

Direct responsibility over team members’ well-being and day-to-day activities
Task definition and prioritization (in agile methodologies)
Hands-on development, testing and debugging with Java (and other programming environments such as Python for supporting tools)
Evaluation of (primarily Open Source) tools for usage in the product
Code optimization following load and stress tests
Builds strong and lasting relationships based on mutual trust
Actively seeks out and encourages alternative viewpoints and ideas
Applies critical thinking to select the best way forward
Persuades rather than pushes when influencing colleagues