Student Manager Resume Samples

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C Graham

Carleton

Graham

91259 Name Shore

Houston

+1 (555) 191 9347

91259 Name Shore

Houston

Phone

p +1 (555) 191 9347

Experience Experience

Chicago, IL

Student Manager

Chicago, IL

Macejkovic Inc

Chicago, IL

Student Manager

Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information
Assist managers with employee discipline sessions, attendance logs, and maintaining up to date contact information
Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
Assist managers with administrative tasks, scheduling, ordering and inventory responsibilities
Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations
Provide on-going coaching and performance feedback to staff members
Responsible for opening and closing the building according to expectations of the management team

Philadelphia, PA

Manager, Student Services

Philadelphia, PA

Lemke-Osinski

Philadelphia, PA

Manager, Student Services

Responsible for selecting, training, supervising, and evaluating student workers. Ensure proper onboarding and ongoing training
Assist SASA’s with technological help to track clients and run reports in REDCap client database
Assist in fostering and maintaining relationships with multitudes of campus entities (i.e., HRE, Family Housing, ASUU, Deans of colleges.)
Assist with the creation and marketing of ongoing Career Fair events to current students
Assist Director in developing effective outreach and marketing strategies
Supervise a team dedicated to providing survivor support, including two full-time Sexual Assault Support Advocates (SASA)
Provide/coordinate initial and on-going training (40 hr., etc.) for CSW that focuses on evidence-based practices for working with survivors to enhance their healing/success

present

Boston, MA

Graduate Student Services Manager

Boston, MA

Gorczany-Ullrich

present

Boston, MA

Graduate Student Services Manager

present

Being the primary person in COGS office to lead the university faculty and students regarding study plans, course transfer, course reservation, committee structure and membership, graduation and commencement
Advising, training, and consulting with faculty, staff, and students regarding UI and COGS academic rules and regulations
Approving, reviewing and posting student data in BANNER
Evaluating and approving various college forms for compliance with UI and COGS rules and policies
Compiling data to monitor student records by generating BANNER reports to confirm that COGS and Registrar’s records coincide and collaboration with that office to make necessary modifications
Representing COGS in connection with the Registrar’s COWS system
Determining if new processes or procedures are warranted to more effectively support students and faculty

Education Education

Bachelor’s Degree in Problem

University of California, Irvine

Bachelor’s Degree in Problem

Skills Skills

Critical knowledge of diversity, inclusion, campus climate and multicultural issues in relation to institutions of higher education
Knowledge of all F-1 regulations
Demonstrated discretion and good judgment in sharing information of a sensitive nature
Ability to focus on priorities, strategies, and vision
Demonstrated skill as a collaborative team member, including the ability to multi-task within demanding time frames
Supervise a team dedicated to providing survivor support, including two full-time Sexual Assault Support Advocates (SASA)
Experience working directly with college students in a support, advising or counseling capacity
Commitment to social justice, diversity, inclusion, and inclusive excellence
Demonstrated skills in supervision of staff including: hiring, onboarding, training, providing ongoing performance feedback, delegation and building a collaborative team environment
Demonstrated skills in planning, organizing, training, integrating information, and making recommendations

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Manager, Student Coaching & Persistance Resume Examples & Samples

Supervise, train, coach, mentor, lead and guide a team of Student Coaches
Full departmental operating responsibilities including budget, planning, production, Admissions, selection, hiring, staffing, training, performance management, reward as well as recognition and leadership
Ensure team is providing the highest level of compassionate, individualized support that maximizes every students opportunity for success
Meet with other directors, managers and supervisors to stay informed of changes affecting day to day business operations
Confer with assigned team members regarding “at risk” students, and coordinate with College faculty and program directors to develop specific, personalized, intervention plans and activities for each “at risk” student facing an academically difficult situation
Facilitate student requests for assistance such as contacting instructors or arranging for additional academic tutor training and referring students to the appropriate college services, tracking and monitoring their progress thereafter on a regular schedule or until they are assessed not “at risk”
This role would be working in a shared leadership model with community college leadership
4-year degree from an accredited institution or equivalent discipline OR appropriate combination of experience and education. Master’s Degree preferred
Labor relations experience preferred
2 -5 years prior experience as a Manager with 5 or more direct reports
Working experience in a vocational or academic organization strongly preferred
Able to make decisions with a proven track record of decision making
Has the ability to transfer knowledge and skills to the team through constant training and support
Ability to identify and propose new tasks and procedures
This position has supervisory responsibilities over a unionized Student Retention team

Student Hire Manager Resume Examples & Samples

Strong leadership capability and proven experience as a HR / Recruitment professional, ideally in a HR Shared Services environment. Experience of implementing and leading HR / Recruitment process improvements in a demanding, quality driven, professional environment
Proven knowledge and experience of student recruitment ideally in professional services or blue chip organisation
Strong interpersonal skills in terms of relationship management, operating standards, commercial outlook and attention to detail
Proven track record in successful team management
Lead all operational activity and allocation of resources across the Student Hire team to meet team deliverables and individual career goals. Organise the workflow across the team on a daily basis, ensuring full contingency plans are in place and key priorities are achieved. Plan for periods of increased activity through medium and short-term resource planning ensuring optimum productivity of the team
Provide leadership to the team, supporting coordinators and coaches to increase their knowledge, skill and competence. Build motivation within the team, acting as a role model. Facilitate detailed monitoring and checking of understanding through team coaches, agreeing individual action plans as appropriate
Manage the development of knowledge and skills in the team, including the implementation of cross team training and the transfer of work to embed knowledge and improve operational delivery
Accountable for recruitment of all new team members, developing new and innovative ways to attract talent from the Birmingham market
Create opportunities to identify value added services. Plan, implement and measure their effectiveness. Constantly review and analyse current working practises and develop plans to improve the service and efficiency within the team
Identify potential risk to the firm, and escalate to the Head of Recruitment Services where necessary
Demonstrate proficiency and subject matter expertise in all systems used and transactions undertaken by the Student and Recruitment Services team, ensuring that the team KPI is met and exceeded
Lead and develop relationships with operational colleagues in the central Student Recruitment team and other stakeholder communities, demonstrating proactive sharing of management information and opportunities to further improve service
Manage on behalf of the Head of Recruitment Services change projects at an operational level, working closely with the Recruitment Services Operations Manager and members of the HR Shared Services Projects Team

Manager, Student Coaching & Persistence Resume Examples & Samples

Act as Pearson’s on-campus Retention subject matter expert, participating when needed in Academic Partner meetings
Develop and/or implement strategies and initiatives to collect data, evaluate retention efforts, analyze retention data, and improve graduation and retention rates
Create strategies for identifying students at-risk to leave the institution and counsel students on a referral and walk-in basis
Work collaboratively and disseminate analytical research to identify and inform recruitment, admissions, financial aid, student services, student life, and other constituents
Monitor and analyze functional results; provide strategic recommendations for performance improvements
Analyze reports related to the day-to-day operations and overall productivity of the team to forecast and drive performance
Provide leadership to function including employee motivation initiatives and effective resource allocation
Conduct performance reviews to ensure team is consistent with key performance objectives
Provide weekly updates concerning retention pacing to objectives
Collaborate with functional leaders to implement cross-functional improvement/strategic initiatives
Oversee new employee hiring, orientation, and training
Ensure staff updates the CRM with accurate, timely enrollment information and relevant student feedback
Ensure staff provides the highest quality student coaching
Ensure all programs have up to date and accurate Standard Operating Procedures
Strategize to improve department efficiencies, results, and satisfaction ratings
Responsible for continuous learning in the area of student acquisition and retention
Model the company’s core values
Maintain department’s budget for assigned location(s)
Bachelor’s Degree required, Master’s Degree preferred
Experience working in a Unionized environment preferred
Excellent leadership, negotiation, communication (written and oral), presentation, planning and organizational skills
Strong communication skills – both verbal and written

Manager, Student Life Resume Examples & Samples

Maintains day-to-day operation of the Student Life Office
Trains, supervises and oversees Kendall Store operations
Organizes and executes New Student Orientations quarterly
Assigns lockers each quarter and facilitates any needed locker concerns
Oversees the Ventra card distribution each quarter
Maintains order and function of the student lounge, workout room and all campus bulletin boards
Maintains the current Student Life list-serve and Student Life Facebook page
Assists in organizing graduate events including, but not limited to Honors Day, Grad Week, and Commencement Rehearsals and Ceremonies
Assesses and evaluates effectiveness of student activities policies and procedures and events and revises as needed to facilitate student programming
Oversees overall functionality of student organizations and meets regularly with student representatives as needed
Collaborates with student leaders and other Student Life staff to develop, implement, and evaluate a leadership development program
Works with student program assistants to develop and maintain public relations materials, websites, forms, database, and communication to facilitate participation, attendance and assessment of student activities. Measures success of each program and makes changes accordingly
Develop programs to encourage participation of non-traditional and distant learners
Manages the student activities programming calendar to allow for a variety of events that educate, entertain and develop the student body
Must be able to work an alternative work schedule at least one day per week and work occasional weekend days throughout the school term and at peak times
Work in a collaborative manner with deans, faculty and staff, assess student needs, and design, develop, implement and monitor programs to respond to those needs as appropriate
Serve as intake and referral for current student counseling needs (Kendall currently refers students to outside licensed counseling providers.) This position will assess the need, define the position description and potentially hire a college counselor/social worker to address the needs of our students
Manage the implementation of ComPsych wellness support services
Manage crises involving individual student issues
Manage non-academic student disciplinary issues and report appropriately
Act as a liaison with campus Security
Manage student workers and ensure positive ROI and contribution to Kendall Student Life
Ensure the preparation of required reports and statistics, keeping the college in compliance with applicable state and federal laws and regulations, including Annual Cleary Reporting
Lead the College’s Behavioral Intervention Team in managing and resolving situations that threaten the safety and well being of individual students and/or the campus community
In cooperation with other staff members, frequently serve as the point of contact with parents in resolving a broad range of student issues
Ensure compliance with administrative policies and procedures
Lead assessment of student services and student life as part of the college-wide assessment initiative
Monitor and stay informed on compliance matters and policies governing institutions of higher education
Outstanding listening and counseling skills including the ability to be empathetic yet ensure that college policies and procedures are followed
Must possess strong leadership and excellent customer service skills
Effective written and verbal communication skills, including the ability to make public presentations, conduct workshops, lead meetings and facilitate group processes
Working knowledge of Microsoft Office and Student Information Systems

Case Manager / Student Conduct Resume Examples & Samples

50% Case Management
20% Student Conduct Hearings
10% Updating and Maintaining Web Based Management System Advocate
10% Creating and Coordinating Respondent Resources program
5% Creating reports, offering process improvements
5% Presentations and outreach activities

Student Lending Decision Engine Manager Resume Examples & Samples

Must know how automated decisioning technology is used within consumer lending
Must be able to interpret credit policy into decision flows
Must be familiar with consumer credit regulations, including but not limited to ECOA and FCRA
Must be a strong communicator
Must be able to work with accuracy in a detailed environment
Must be able to concisely summarize operational results for management reporting
Experience managing complex vendors would be helpful

Manager, Student Services Resume Examples & Samples

Promote the visibility of the Advocate role throughout the year through team orientations and educational trainings, periodically visiting practices and competitions, and being available to meet individually with student-athletes as necessary
Provide impartial and private consultation to student-athletes who are aggrieved or concerned about an issue by clarifying concerns, generating options for resolution, and making appropriate referrals to other resources. At times this may include consultation with the Athletics Department, the Faculty Athletics Representative (FAR), or Student Affairs staff to develop cooperative strategies for complaint resolution. Note that this role is not exempt from University policy which requires employees to report issues of illegal discrimination or sexual harassment to the Office of Equal Opportunity and Affirmative Action
Provide outreach and education to student-athletes about university-wide student engagement opportunities, individual rights and responsibilities, applicable University policies, procedures, and resources, and wellness-related issues. Note that this role does not provide therapy services or clinical assessments of students, but refers these matters to the Director of Psychology & Wellness
Use an electronic database system (within the Office of the Dean of Students) to manage and maintain information related to advocacy cases
When appropriate, facilitate group meetings or use negotiation skills to facilitate communication among parties in conflict
Regularly review the patterns of concerns and make appropriate recommendations for polices or practices to reduce or eliminate recurring grievances. This may include providing early warning of new areas of organizational concern, critical analysis of systemic need for improvement. It could also include suggestions for corrective measures, educational requirements, or remedial action for Athletics should an issue not otherwise be addressed by University adjudication procedures
Attend and participate in the meetings of the Student-Athlete Wellness Team
Facilitate conflict resolution
Various other duties as assigned

Manager, Student Services Resume Examples & Samples

Partner with Dining Services staff to insure they are providing the best service possible to students
Chair and facilitate a cross-departmental Peterson Heritage Center Advisory Board
Develop and maintain collaborative relationships with faculty, staff, and administration including: University Guest House and Conference Services, University Dining Services, Marriott Library, Ucard, Inclusion Center, and Residence Hall Association
Serve on and chair area and departmental committees and project work groups
Engage in a comprehensive professional development plan guided by ACUHO-I’s Body of Knowledge
Demonstrated skills in supervision of staff including: hiring, onboarding, training, providing ongoing performance feedback, delegation and building a collaborative team environment
Understanding of facility management practices

Manager, Student Services Resume Examples & Samples

Coordinate all occupancy reporting utilizing advanced Excel and StarRez tools. Reports examples include: weekly/quarterly occupancy reports, student demographic reports, and application/reservation tracking
Analyze assignment efforts, wait lists, and residence configurations, prepare analytical reports on reservations and occupancy for the department and Student Affairs management team
Work as the HRE Liaison, with the Asst. Dir for IT, to manage HRE’s departmental housing software program (StarRez)
Manage the occupancy verification process
Train HRE staff on the use of the StarRez system
Collaborate and outreach to campus departments (i.e. Athletics, Admissions, General Counsel) to resolve issues
Assist with occupancy forecasting and projections
Trouble-shoot student problems within the online housing selection program
Make and participate in decisions regarding staffing, resident occupancy policies, StarRez services, budget planning, training and overall direction of the department
Demonstrated commitment to socially just and inclusive practices from the individual and systems perspectives
Demonstrated skills in planning, organizing, training, integrating information, and making recommendations

Manager of Student Success Resume Examples & Samples

In conjunction with the Retention & Graduation Task Force, develop, implement, and execute intervention plans which provide additional support to at-risk students, reconnect students to their UW degree program, and help increase the UW's overall graduation rates
Coordinate intervention efforts in close collaboration with the Office of the Provost, Undergraduate Academic Affairs, Office of Minority Affairs and Diversity, and the Division of Student Life, as well as academic units; Bridge gaps among services offered or create new support mechanisms
Assess retention efforts by way of surveying existing interventions on campus; Catalog clusters of existing interventions (Academic Advising, Tutoring, etc.) to aide in the creation of an online source referenced by undergraduate students for support; Consult on retention efforts from various units
Benchmark UW's retention efforts and policies with peer and aspirational institutions to identify best practices and to determine if structural or administrative barriers exist to student progress; Inform Retention and Graduation Rates Task Force regarding findings in order to determine course of action; Execute any changes in policy or the creation of new interventions or programs as a result of task force recommendations
Implement first-year pilot retention projects; Assess and determine strengths and areas of improvement for the project to evaluate pilot continuation
Utilize data, assessments and benchmarking to identify opportunities for future interventions in support of retention and graduation
Prepare and submit quarterly and annual reports to campus stakeholders and senior level administrators on current progress and future opportunities; Present reports to the Retention and Graduation Rates Task Force, senior administration and Board of Regents; Provide recommendations based on reported findings
Doctoral degree preferred
Experience at a college or university campus preferred

Student Manager Resume Examples & Samples

Responsible for opening and closing the building according to expectations of the management team
Ensure all staff on duty are properly trained and adhere to cash handling standards
Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool
Delegates tasks to employees as necessary
Monitor theft in the location and report incidents to managers
Daily use of the correct PPE for the task assigned
Knowledge of QA Audit
1 year of supervisory experience
Must be able to effectively communicate and understand directions
Must be able to understand safety rules, ARAMARK Alcohol Regulations, operating and maintenance instructions and procedures
Courtesy and tact in dealing with guests, co-workers, as well as others in the college community

Manager of Student Services Resume Examples & Samples

Direct, monitor, and manage all KIPP Columbus schools for compliance with state and federal laws, ensuring consistent, failsafe, and quality documentation from school to school
Build internal capacity of school leadership teams with compliance and reporting requirements
Provide comprehensive, holistic reporting of student performance data to the Executive Director, Director of Teaching & Learning, and School Leaders
Formulate policies and procedures for new or existing programs and activities (e.g. inclusion model, co-teaching, etc.), resulting in a full continuum of student services
Ensure that all records are effectively maintained and that timelines are consistently met for initial evaluations, annuals, and revaluations
Evaluate school level Special Education, ELL, RtI, and Gifted programs to ensure that objectives for student education are met
Create annual internal Special Education review process in collaboration with school leaders
Lead due process cases and, when necessary, be present at IEP meetings
Minimum of four years of professional experience
Special Education certification; school psychology certification preferred
Experience with and strong knowledge of local, state, and national Special Education, ELL, Gifted, and Counseling laws and mandates
Strong record of helping all students achieve academic success, primarily with minority, low-income
Understanding of Response to Intervention (RtI) programs and experience in implementing RtI programs in schools
Awareness of web-based IEP management software such as IEP Anywhere

Student Case Manager Resume Examples & Samples

Meet 1:1 with students initially and regularly to develop individual student success plans based on their unique circumstances and track their progress towards their personal and academic goals
Collect, evaluate and record all facts pertaining to student cases that come in through online management and referrals
Formulate intervention plans in order to enhance the academic success of students
Connect and follow up with incoming students in order to ensure students have fulfilled all tasks and responsibilities prior to their arrival to Peabody
Contact and collaborate with other Conservatory and University departments to expedite resolution of problems
Provide referrals to support services within the University as well as community agencies
Coordinate and implement mentoring programs for students in need of additional support
Follow up and track prior cases to ensure student compliance with recommendations and adequate staff support for the student
Coordinate and implement ongoing disability accommodations and services for students
Assist with larger special event functions from the Office of Student Affairs
Demonstrated knowledge of online student tracking systems and database management
Strong attention to detail, excellent communication skills, ability to quickly synthesize information from a variety of sources in order to make informed recommendations for the best welfare of the students
Knowledge of current case management trends and literature preferred

Manager Student Success Resume Examples & Samples

Provide daily, weekly, monthly and quarterly success metrics and analysis
Provide leadership development for a team of coaches ensuring quality and productivity
Manage escalations and approvals such as LOA, tuition forgiveness escalations, course overloads, and student complaints
Provide oversight of student success Coach hiring, training, and evaluating on academic and student advising policy and procedures, including SOS policies/procedures
Administer of all academic policies as regulated by course catalog, student handbook and other regulatory academic requirements
Academic oversight for students regarding all academic issues, i.e., failed and incomplete grades, Satisfactory Academic Progress and qualitative academic progress
Review term final grades and cumulative GPA’s and conduct follow-up including outreach strategies
Oversee or participate in university initiatives as assigned
Ability to inspire strategic direction throughout the department
Ability to manage and coach success coaches to offer a better student experience
Commitment to providing mentorship to success coaches in order to promote student development and success
Encompass creative problem solving capabilities
Ability to drive results and meet team/department goals
High level of interpersonal and communication skills
Ability to multi-task efficiently and effectively
Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent), Master’s preferred
3 - 5 years of work experience in an academic environment or counseling setting along with 1- 2 years of managerial experience
Working knowledge of academic policies and procedures

Manager, Student Services Resume Examples & Samples

Serve as initial contact for students who have experienced an incident of bias, make appropriate referrals and provide support to the student through the process. They will develop effective documentation and reporting systems for incidents of bias
Develop and implement educational trainings and workshops designed to enhance the undergraduate experience and campus climate
Works with Director to develop, implement, analyze and utilize a campus-wide campus climate survey
Secure grant opportunities to contribute to the OIE’s ability to assess campus climate and provide additional support for the OIE mission
Assist Director in developing effective outreach and marketing strategies
Serve as a core member of the University Resources for Inclusion and Education (URISE) Team
Critical knowledge of diversity, inclusion, campus climate and multicultural issues in relation to institutions of higher education
Effective interpersonal, presentation, facilitation, and communication (written and oral) skills with a demonstrated ability to interact comfortably with a wide range of diverse populations
Experience working directly with college students in a support, advising or counseling capacity
Commitment to social justice, diversity, inclusion, and inclusive excellence
Demonstrated high degree of problem-solving and organizational skills
Demonstrated skill as a collaborative team member, including the ability to multi-task within demanding time frames
Ability to focus on priorities, strategies, and vision
Demonstrated discretion and good judgment in sharing information of a sensitive nature

Student Manager Intern Resume Examples & Samples

Develop and implement a marketing strategy to increase student and faculty new membership
Works cooperatively in a team environment and has appropriate balance between individual responsibilities and teamwork
Ensure staff is delivering a consistently high level of quality member service. Maintains excellent service levels by inspiring a sense of urgency and effective scheduling
Routinely conducts meetings as needed to ensure staff is informed of new information
Responsible for completion and submission of monthly SMP audit program
Focus Focus your full attention by carefully listening to and observing client or member
Connect Consistently be friendly and approachable. Demonstrate your care
Understand Listen empathetically and ask questions (70%/30% rule)
Counsel Recommend solutions based on your member’s needs and objectives
Advance Ensure that member’s expectations were exceeded

Campaign Manager Student Series Resume Examples & Samples

Oversee and manage fundraising schools. Alongside schools, develops fundraising goals and an executable plan for reaching those goals
Identify and cultivate top fundraiser schools
Oversee and manage assisting campaign staff to meet and exceed campaign goals
Monitor fundraising progress of participants to determine appropriate strategies to maximize fundraising
Develop strong relationships with volunteers, sponsors & key corporate & community leaders to support growth of program
Identify and cultivate long term relationships with fundraising schools who have potential to make a significant impact on the LLS mission
Maintain clear and consistent communication with participants, volunteers and staff
4-13-17

Manager, Student Services Resume Examples & Samples

Responsible for selecting, training, supervising, and evaluating student workers. Ensure proper onboarding and ongoing training
Partners with other functional areas (i.e. Student Central and Admissions) to facilitate New Student Orientation and host strategic events on campus for prospective students
Develop and implement methods or systems to measure the quality of student services to students, as well as, their satisfaction levels
Organize and manage commencement ceremonies
Assist with the creation and marketing of ongoing Career Fair events to current students
Coordinate local events in partnership with the alumni association and other functional areas
Manage local University Facebook pages, including: maintaining the editorial calendar, capturing content with campus teams as appropriate; developing, scheduling and publishing social media content; engaging in conversation as the official voice of DeVry University, identifying service and follow up opportunities and routes to appropriate internal social liaisons
Maintain general knowledge of the Code of Conduct, Student Complaint Procedure, Cleary Act, policies, procedures and reporting requirements. Provide guidance on rules and policies that impact students
Serve as the Americans with Disabilities Action (ADA) liaison for students
Support F-1 students located at multiple locations within 1 – 2 Groups across the university
Advise F-1 students regarding course registration options, employment authorization and vacation requests to ensure F-1 status is maintained
Organize and manage international student programming and engagement including, new student orientation, recognition and celebration of cultures, excellent U.S. experience, and exposure to onsite and virtual career events
Identify employers that hire OPT candidates. Develop marketing campaigns to current students and alumni to promote OPT employer opportunities
Manage and participate in the International Information Booth at Virtual Grad Fests
Maintain highest level of compliance and lead audits of international student records and updates included reduced course load, program extensions/shorten, early withdrawal, termination, reinstatement, change of education level, and transfer out
Be the lead on Home Office initiatives
Complete other projects and duties as assigned
Master’s degree in Higher Education Administration or related area preferred
5+ years of management experience in Student Personnel, Higher Education Administration or related area
Knowledge of all F-1 regulations
Experience with international students (INS), Americans with Disabilities Act (ADA), Veteran Assistance (VA), and teaching, desired
Ability to work independently as well as function as a team leader. Must be a self-starter with the ability to prioritize effectively
Must have excellent communication skills, and communicate effectively with individual’s at all organizational levels as well as with people of all cultures
PC skills in Microsoft Office, Internet applications and database software. Experience with SEVIS a plus

Manager, Student Central Resume Examples & Samples

Evaluates and reviews current customer service practices and processes and advises management on recommendations for improvement
Provides coordination and training in the implementation of an effective customer service plan
Provides management with tracking, reporting, and assessment of outcomes
Leads in the development and hiring of Student Success Coaches and Student Finance Consultant that will play an integral role in the overall customer service initiative
Supervises customer service positions as they are assigned
Assesses performance for assigned customer service positions, provides timely follow-up on any developmental needs through the performance management system
Develops, implements, and monitors schedules that provide effective coverage to ensure quality
May review and revise processes in regards to registration, academic appeals, withdrawals, program changes, etc., on campus
May prepare department staffing and budget plans and maintain adequate staffing while remaining within budget targets
May interview and participate in hiring decisions for applicants, directly supervise department supervisors, provide feedback and conduct performance reviews as assigned
Ensures audit compliance with University and government regulations including Title IV
Ensures that staff has the needed tools and resources to assists applicants/students with making informed tuition and investment decisions by providing accurate and helpful Student Finance counsel
Identifies and shares best practices with the department members to ensure that all staff members continuously provide and improve the DeVry student experience
Maintain a thorough understanding of all DeVry Student Finance programs, policies and procedures
Maintain a detailed understanding of federal, state financial aid guidelines and laws while ensuring that all staff members are as well
May assist with designing and presenting any special reports/projects for accreditation and state approval process
A minimum of 3-5 years of combined professional experience required in at least two or more of the following areas

Assistant Manager Student Services Resume Examples & Samples

A Degree or equivalent relevant qualification
Significant relevant experience of leadership of a key function
Experience of working with external partners
Experience of supporting the needs of learners
Experience of operating successful internal customer networks
Communication and presentation skills
Team leadership and management skills
Budget management skills
High level IT skills
Able to develop positive working relationships
Ability to work flexibly to meet the demands of the post
Evidence of commitment to continuing professional development

Manager, Student Services Resume Examples & Samples

Advises the General Assembly and the Student Senate, which includes providing proper training for students to be knowledgeable and effective in their roles, communication with branch leadership to organize bills throughout the entire legislative process
Serve as the office expert of Redbook, the ASUU Constitution and Bylaws, to inform student leadership and professional staff of possible violations and changes, in collaboration with the elected Attorney General
Advises the Governmental Relations and Elections Boards to help students strategize, implement, and evaluate all initiatives, public relations, and communications regarding ASUU’s lobbying efforts and elections process to students, faculty, staff, University administrators and governmental officials
Work to assure leadership development of University of Utah students, including direct advisees, participants of Student Leadership & Involvement student programs, and campus community at large through advising, presentations and mentorship
Coordinates assessment efforts for Student Leadership & Involvement
May teach courses in the Leadership Studies Minor
Assists in the advisement of the Judicial Branch, with assistance from General Counsel, including the Supreme Court and Attorney General and their activities
Attends meetings of the Legislative and Judicial Branch to assure proper decorum and effective operations and record keeping of ASUU bills and hearings
Serve as an advisor for and ex officio member of ASUU internal committees, including but not limited to the subcommittees, rules, and joint committees
Work with the student leadership to host trainings for the various positions at the beginning of their term, as new members are appointed and as needed
May assist general students in understanding the rules and procedures of ASUU
Stays abreast of legislative action by the Faculty Senate, Board of Trustees, and Board of Regents impacting the program and makes recommendations for improvement and compliance
Coordinate reports as necessary regarding the communications efforts and functions of ASUU legislative action
May be required to provide office support, assist students and customer service opportunities, assist in the revision and implementation of policies and procedures, and to participate as staff representation on existing university committees

Student Placement Manager Resume Examples & Samples

Manage a team of Placement Specialists to meet and exceed KPI goals, including on-time placement, Net Promoter Scores, Placement Quality Review Tool scores, velocity, repeat site use and other metrics and quality measures
Develop strategies for site development and hold Placement Specialists accountable for site development in their designated regions
Develop and execute processes within placement team to ensure success with quality, on-time placement, and satisfaction while reducing costs
Should staffing levels require it, maintaining a caseload of student placements

Manager, Student Services Resume Examples & Samples

Two (2) years customer service experience
History of strong customer service skills as evidenced by application materials
One year experience coordinating effective work teams and/or supervising staff
Excellent communication skills as evidenced by the application materials and interview process
Two years of experience in an office customer service setting
One year of post-secondary student services experience
Familiarity with MS Office
Familiarity with Admissions, Enrollment and/or Financial Aid processes, procedures
Experience in hiring, scheduling and/or training staff

Graduate Student Services Manager Resume Examples & Samples

Being the primary person in COGS office to lead the university faculty and students regarding study plans, course transfer, course reservation, committee structure and membership, graduation and commencement
Advising, training, and consulting with faculty, staff, and students regarding UI and COGS academic rules and regulations
Interpreting and using discretion to independently make decisions concerning application of academic rules, regulations, and policies, as needed
Instructing individual faculty, staff and students on the process and procedure of student study plan creation and mediation; troubleshooting and resolving degree audit issues
Approving, reviewing and posting student data in BANNER
Evaluating and approving various college forms for compliance with UI and COGS rules and policies
Analyzing forms for acceptability, working with faculty and students to reconcile any resulting problems
Reviewing and analyzing official transcripts from other institutions. Using Independent decision making to approve transfer credits used toward graduate degrees
Compiling data to monitor student records by generating BANNER reports to confirm that COGS and Registrar’s records coincide and collaboration with that office to make necessary modifications
Representing COGS in connection with the Registrar’s COWS system
Creating and approving INTR graduate level courses using the COWS system, including coordinating with instructors about courses and instructor’s specific needs for their course
Determines if requests are petitionable for both university and COGS regulations Collects data and information as well as presents petitions to university and COGS petition committees. Coordinates the disposition of the petition with the university offices impacted
Determining if new processes or procedures are warranted to more effectively support students and faculty
Leading COGS staff, university faculty, and graduate students through all processes in the tenure of a graduate student
Representing COGS on the Administrative Commencement Committee
Confirming and verifying completion of graduation requirements for graduate students, advising and collaborating with faculty and students when inconsistencies are discovered
Communicating with students about graduation deadlines and regalia ordering options
Collaborating with the Registrar’s Office regarding changes to students’ graduation dates and editing internal files as appropriate
Researching and compiling information for the doctoral section of the commencement bulletin, including working with the Registrar’s Office for inclusion of all doctoral students and their dissertation titles
Creating reader cards for all graduating graduate students participating in commencement and consulting with students to obtain phonetic spellings of their names, as necessary
Managing graduate students for the fall and spring commencement ceremonies, including distributing reader cards and lining up students for the ceremonies, etc
Providing excellent customer service for students with phone and email inquiries, and walk-in traffic at the front desk and directing them to other offices as necessary
Functioning as a liaison with other departments and units
Facilitating problem solving, brainstorming, strategizing and communication within COGS
Creating reports, documents, check sheets, spreadsheets, forms, and other business documents
Accepting, reviewing for accuracy, and approving forms submitted
Proof reading and editing materials for correct sentence structure, grammar, punctuation, and spelling
Monitoring the COGS web site and communicating updates to the web coordinator
Updating catalog language respective to the Graduate College section and other sections which refer to COGS policies, procedures, or information. Writing new language for placement in the catalog or other graduate college documents
Performing other related operational tasks as requested
Professionally interacting with research faculty and staff, administrators from the University of Idaho and other higher education institutions in Idaho, and representatives from industry, government and the public
Delegate functions to other COGS staff as appropriate

Campaign Manager, Student Series Resume Examples & Samples

Provide input into the development of a strategic plan for the fundraising campaign(s), including fundraising goals, budget recommendations, vendors, volunteer goals, timelines, and location of events
Maintain accurate financial records and continuously evaluate statistical data for entire program; report and maintain accurate information on prospect development, revenue forecasts, conversion and stewardship activity; track income and expenses; facilitate comprehensive campaign records, evaluations and reports
Maintain a working knowledge of the LLS mission and its programs

Manager of Student Services Resume Examples & Samples

Bachelor’s degree in related field with five (5) or more years’ experience with academic advising, student services, student affairs, career development or other related field
A relevant combination of education and experience may be substituted for a degree
Demonstrated proficiency with on-line degree audit and tracking system such as Degree Works
Exceptional interpersonal skills with the ability to influence and build working relationships with a culturally diverse population at all levels across the Institute
Ability to create a welcoming environment that is inclusive of students from diverse backgrounds
Ability to train and supervise others effectively
Ability to efficiently multi task, work under pressure, handle frequent interruptions and meet deadlines
Proficiency in MS Office Suite software applications
Strong organizational and time management skills with emphasis on accuracy and attention to detail in a complex organizational environment
Ability to work independently and contribute to a team environment
Ability to work effectively under pressure and meet established goals and objectives
Ability to anticipate and solve problems
Ability to initiate projects and function as a self-starter
Ability to maintain a high degree of confidentiality and apply FERPA regulations

Minority Student Affairs Manager Resume Examples & Samples

Provides leadership for minority student programs and conducts and attends meetings of minority students
Identifies and recommends minority students for leadership positions, fellowships and grants
Recruits, hires, supervises and evaluates the support staff and assists in selecting, placing and evaluating Minority Aides
Develops and implements annual goals and objectives for the Office of Minority Student Affairs
Develops policies, procedures, and programs in order to respond to student concerns relative to academic and social achievement
Develops, implements and administers the departmental budget
Assists in overseeing the Minority Aide Program, the Committee Commemorating Dr. Martin Luther King, Jr., the Office of Black Affairs, the Minority Student Orientation Program and a regularly published newsletter
Interacts with deans, department chairs and other members of the University community, in order to assist in the resolution of student problems and to facilitate a more satisfying environment for minority students
Serves as liaison between the University and various minority communities within the State to increase their awareness for successful pre-college preparation
Represents the Vice President on various University committees where matters of student development and quality of student life are of concern
Advises the Vice President on important developments and issues that require attention within the minority student communities
Assist in external fundraising for program enhancement

Student Life Manager Resume Examples & Samples

Oversese the functional areas of Campus Life Orientation, Internationalizing Student Life, Judicial Affairs and Student Affairs Records, Off-Campus Housing and Commuter Programs, Student Leadership and Activities, Student Radio Station, and Greek Life
Provides leadership in the development of co-curricular educational programs that complement and supplement the academic programs of the University
Effectively manages the financial, human and physical resources available for Student Life activities
Provides leadership and support for the development of programs that promote understanding and appreciation for students from diverse backgrounds
Formulates and implements objectives, policies, and procedures for evaluating programs and organizational effectiveness
Works closely with student government groups and other student organizations on matters of interest to them and to the University
Recruits, hires, supervises and evaluates the Student Life staff
Represents the Vice President on various University committees where matters of Student Life are of concern
Interacts and works collaboratively with Deans, Department Chairs, and other members of the University community in order to enhance the overall climate for students
Interacts and works collaboratively with departments within the Division of Student Affairs and Services and the Office of the Assistant Provost for Academic Student Services and Multicultural Issues
Engages in research and program evaluation activities
Carries out other duties as assigned by the Vice President for Student Affairs & Services
Works with various units in order to develop policies and procedures for student groups and to implement major University activities such as campus-wide Homecoming, Campus Life Orientation, and Student Leadership activities

Student Manager Resume Examples & Samples

Oversee setting up and breaking down of work stations
Oversee cashiers on duty and ensure that they are properly trained and adhere to the cashier policy
Responsible for cash handling, safe verifications, preparing deposits
Oversee cooking and preparation of food items for the day according to recipes and brand requirements
Responsible for making sure the staff uses correct portions when preparing and serving items on the line
Must have high-level product knowledge and ability to train the staff to effectively service the customer
Ensure staff completes daily temperature logs
Oversee product merchandising, line displays, and distribution of marketing materials
Delegate tasks to employees as necessary
Provide on-going coaching and performance feedback to staff members
Assist managers with employee discipline sessions, attendance logs, and maintaining up to date contact information
Inform management of escalating employee conduct issues
Responsible for making sure the staff properly disposes of waste
Responsible for making sure each station has taken samples of all food items on the line prior to serving the customers
Greet customers as they enter and leave the location
Ask customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile
Oversee staffing during peak times of operation and deal with labor shortages as needed
Assist managers with administrative tasks, scheduling, ordering and inventory responsibilities
Ensure each station has the equipment and supplies needed to serve the customers
Maintain a professional appearance
Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations
Understand the proper use of and storage of chemicals used in the location. Be familiar with the chemical MSDS book and its contents
Report all injuries immediately to your manager/supervisor
Cross-train for all hourly positions at you location
Work in other areas or departments as required by your manager
Perform task as requested by your manager on a weekly, bi-weekly or monthly basis
Supervises the staff and sanitation of facilities at the location
Responsible for opening and closing the building, managing employee issues, and making sure the location is staffed appropriately
Must be fluent in English language, both spoken and written
Must be able to read and interpret documents such as safety rules, Aramark Alcohol Regulations, operating and maintenance instructions and procedure manuals
Great customer service and communication skills
Ability to work successfully in a team environment and promote team work
Ability to use confidential information in an appropriate manner and protect employee privacy
Ability to work in a fast-paced environment and effectively use problem solving and decision making skills
Previous supervisory experience or experience in the food service industry
3 to 6 years experience in the food service industry
Interest in self development and desire to learn

Student Incubator Manager Resume Examples & Samples

Provides multifaceted support and oversight of student and related incubator facilities and equipment
Schedules and coordinates entrepreneurship-oriented education and networking programming. Works with GSU Entrepreneur Program in the development, coordination and management of non-credit and experiential educational and networking programming within incubators and related facilities; provides related support for external mentors and partners within student incubator programs. Plans, schedules and executes, or supports, in-house events. Must also be able to collect and integrate quality usage data across activities to provide reports on activities
Produces and coordinates marketing and information relevant to programming. Supports all relevant student incubator and GSU entrepreneurial program communications: Responsible for getting entrepreneurial opportunities on and off campus in front of students using a variety of web-based options and social media. Build and create current newsletter, maintain Launch.gsu.edu website and keep up to date with fresh information, provide relevant student-blasts and marketing opportunities, post events on GSU’s and LaunchGSU’s calendars, etc
Creates, implements and maintains procedures and general management of existing and planned student-focused and related incubator facilities.Coordinate reviews for student incubator admission and exit criteria with appropriate program committees. Includes review of use of space, new occupant information and orientations, periodic team or ‘company’ reviews, etc. Serve as main point of contact and head administrator of LaunchGSU and related incubators membership
Runs student incubator and connected operations for Georgia State’s university-wide initiative to successfully launch student start-ups and to build an entrepreneurial community. Includes planning and scheduling for use of space, security, maintenance, etc. Coordinates LaunchGSU’s and related incubator’s day to day operations, hosting event weekly and at times on weekends
Provide state-of-the-art start-up programs to all incubator students to reduce risk of failure, and resources to help build startups and relevant experience and skills. Provides point-of-contact for external incubators and conduit for student startups for those incubators
Other duties as assigned in support of University-wide entrepreneurship program

Manager, Student Services Resume Examples & Samples

Coordinate victim advocacy services, and serve as a victim advocate
Supervise a team dedicated to providing survivor support, including two full-time Sexual Assault Support Advocates (SASA)
Provide guidance on client load and schedule management to adhere to service plan model
Assist with strategic planning and management of the CSW office
Lead weekly debrief meetings with SASA’s to discuss clients and cases
Aid in crisis intervention to de-escalate difficult situations and coordinate appropriate referrals and care to ensure a safe environment
Provide advocacy to clients on University systems (i.e., registrar, financial aid, academic affairs) and provide support with interim measures as required (i.e., changing classes, withdrawals, academic support)
Provide advocacy for survivors through the reporting process (criminal and campus systems)
Provide referrals to appropriate campus entities such as counseling and health services
Collaborate with campus and community organizations to meet survivors’ needs
Lead efforts to collaborate with key campus stakeholders (DOS, OEO, Campus Police) to ensure successful partnerships and referrals
Assist in fostering and maintaining relationships with multitudes of campus entities (i.e., HRE, Family Housing, ASUU, Deans of colleges.)
Consult on the development of current campus policies and procedures on sexual violence in accordance with VAWA, Campus SAVE ACT and other federal and state guidelines
Intervene in situations where client needs exceed what CSW’s capabilities, including referrals to appropriate campus/community resources
Help evaluate the performance of SASA’s and develop individual plans for staff growth
Provide emotional support, and mentorship for SASA’s while advocating for their needs
Provide training to campus entities, partners & students related to advocacy services and trauma-informed care
Prepare various reports such as Clery data, and client utilization numbers
Provide/coordinate initial and on-going training (40 hr., etc.) for CSW that focuses on evidence-based practices for working with survivors to enhance their healing/success
Serve on campus and community committees related to interpersonal violence
Assist SASA’s with technological help to track clients and run reports in REDCap client database